America's Best Contacts and Eyeglasses Reviews

Went in just to get the frames of my wife's glasses bent back to normal. They got bent in a box from packing. They told me she had to be there. I told them if she could be here she would. Just want them bent back so when you set them down all four corners touch. They said no and insinuated that my wife's head might be crooked or that's how I took it. Should I have told them she was in the hospital? I don't think it would have mattered. I can see why this America's Best had no customers. 6 employees working and not one customer. I just wanted them straightened out. I will drive 60 miles out of my way to my old America's Best where they will help you. And that is in Boise Idaho. Avoid this store on marketplace in Nampa Idaho like the plague. Amazing how 30 miles can just change people. These people have no place in customer service. Good luck to you.

I am deeply disappointed in America's Best, it cost me over $800 for contacts and glasses. It is not better, it’s worse. I would rather go to an eye doctor where it’s not a scam. The eye doctor was good but the glasses guy that checked us out was awful. No explaining, no idea what was going on. Save the money, don’t go here!!!! I will be going back to an eye doctor and now my contacts are delayed. He only gave me 4 days' supply! Awful experience.

I would not recommend the Westport Rd. Louisville, KY. location. The optometrist could not get my prescription right after 3 trial pairs in the office. He eventually offered to change the prescription to my old prescription but this defeats the point of getting a current exam. I was not confident at all that I had received a good exam. The office staff was polite and the manager apologized for my experience. I was not charged for the visit but unfortunately I will now have to carve two hours out of my week to be seen elsewhere.

Had an appointment in the Tigard, OR office for a much overdue eye exam. The technician and doctor (Dr. **) were friendly and very efficient. My questions were answered and I felt no push to get out the door. When I told them I was ordering my glasses from Zenni and just needed a prescription, there was no animosity at all. I would highly recommend them and they are very reasonably priced.

The eye Dr's are awesome and most of the other staff but the quality has gone WAY down unless you get the 300$ glasses (which we all can't afford). So I got the basic ones and one pair pushed into the side of my head and cause pain and the other pair fit nice until they literally fell apart in my hand, if you can't afford 300$ glasses don't go here or you get 0 quality.

The America's Best experience seems to vary with store and staff. The worst experience was in Yonkers. Customer service is poor. Front door staff person is unwelcoming and does nothing to try and accommodate requests. The poor level of customer service is not worth the eyeglass savings. Compare stores, they differ in quality. You may have to travel a bit to get to a decent one.

Place is total chaos. I am still waiting for my glasses from March 6, 2024. Nobody knows anything. I have been getting the runaround the entire time and here it is April 5, 2024 and still NO GLASSES. I will NEVER do business with them again EVER.

I had excellent experience with Francis, the manager of the store in Silver Springs, MD. He is attentive, helpfully, not "pushy", knowledgeable. Even when returned, 6 months after I got my glasses, he treated me awesome (without buying anything). This is true customer service!

Had a great experience at America's Best of Gastonia. Lesley B was incredibly helpful in resolving my issues and even took extra time and effort to assist me in attempting to find a frame that had been discontinued. She called other locations and sent out a request in hopes that she could find the specific frames I was seeking. Lesley showed me similar styles, but in no way pressured me to purchase anything. She has wonderful customer service skills and is a genuinely kind person. I will definitely continue doing business here.

I went there again, to get new glasses because the last time I couldn't see well. In fact, they were blurry. I went without their glasses and continued with my old pair. Anyway, I went again, and explained to the dr that the last pair were a waste of money and horrible as I wasnt able to use them. Anyway, I decided on one more chance. This time the dr did take his time. Anyway, by 3 weeks no one had called me. I called them, only to find out that they werent even sent out. They did promise that they would be back within 3 days and they were. Problem tho. They only found one pair and I had ordered two. The person "M" offered me a refund and I just took it because they had no idea what happened to the 2nd pair. I was very disappointed to say the least. Now I will just order online.

I have never been to a vision place that did not have my trial lenses in at time of service, I had to wait a month to get trial lenses and then another month to get a trial lens appointment. I really liked the doctor but I would never go back there. Other places I have been, I get my trial lenses in a week and then just pick them up, I have never had to see the doctor again unless there was a problem with the lenses.

My husband and I had a wonderful experience at the Pasadena, MD location!! Carla and all the staff were extremely helpful, amicable, and knowledgeable. We immediately called a family member and shared our amazing experience!

I had an amazing experience at the Brandon FL location. My glasses broke early in the morning and I took them in to get replaced. The ladies at the counter were amazing and were able to repair them until I could get new ones. I appreciate that dearly. That's unsurpassed service. Kudos to that team in Brandon Florida.

My experience at America's Best in Spring, Tx was good customer service but, it took more than a week to receive glasses especially because I require them to drive! There are other franchise(s) that I could have selected and had my glasses within a week's time.

This was my second WONDERFUL EXPERIENCE using the America's Best Eyeglasses. I have to say, they really care about their customer satisfaction. I'm very pleased that they opened another beautiful store, here in Clearwater Florida on Gulf to Bay Blvd., because it's closer to home! This time I had a free eye exam worth $69.00, I could have had a more in depth eye screening, but I see an eye surgeon 2 times a year to get the imaging done, so it wasn't necessary. I called this location in the middle of the afternoon and the doctor could see me in 25 minutes, so I decided to go. I arrived about 10 minutes early and was greeted by a couple of very friendly staff members.

I had an exam on the first of the month. Still waiting for the glasses on the 19th. l guess it takes them longer to get glasses than for them to give a refund or take your money. Asked for a refund. No one called me back. l ended up going to Walmart of all places. Got great customer service and glasses within a week. l would recommend going to Walmart than there. The free eye exam isn't worth waiting a month and having to take a Uber to get around cause you can't see to legally drive not to mention the headaches you have to deal with while waiting. Not a good place to go. Try someplace else before considering this place.

Brianna was very helpful and very patient with us. We had a lot of questions and she was able to answer and help us with all of them. This was the best customer experience! We will be returning customers for sure.

Takes too long to get a prescription for first time customers! It takes about 2 to 3 weeks to complete an exam! Never again will I go to America's Best Eyeglasses. Walmart is better. Their exam's 1 day..

I went to America's Best today to get the eye glasses I lost replaced fully expecting to have to shell out the money. After speaking to the gentleman and having a good laugh that I only had them for 2 weeks, he generously offered to replace them for FREE! I have been to this store twice and each time I am met with kindness, efficiency, and great customer service. I am a patient/customer of America's best for all my eye appointments & glasses need! Thank you so much, America's Best for being so kind!

Two weeks ago I had an eye appointment. I literally took pictures of the frames in the store. I later sent them to the online email Department and asked specifically the types and prices of lenses that would fit the frame. Days went by and instead of answering the direct questions online, the female referred me to a phone number to call. I called the number and it took 30 minutes for a different female representative to not know simple questions and it was like pulling teeth in order to get a direct answer.

I went to Covington GA America's Best for my yearly eye exam. I usually go somewhere else but because I work in this area I thought I would try them. I had my exam and was issued my RX for glasses and contacts. My glasses RX was totally different from what I have had in the past, contact RX was good, but I didn't question the change because I am not the professional. When I received my glasses my right eye was out of focus on the glasses because the RX was wrong. I called and they had me come in for a "Retest" and they said my RX was good, but when they printed it out it was TOTALLY different. Now I am going to pay out of pocket, because I used my insurance on them, to go get the right RX for my eyes. I wasted time, money and energy and will never do this again. Staff was friendly, not their fault.

Pros: Easy to get an appointment, best deals are cash and file your own insurance (it seems), Doctors and eye exams are comprehensive. Cons: Staff is often inexperienced. Web does not show when store orders arrive. Getting glasses transferred to another store is a hassle. You go to one store, order and tell them ship to another store and they won't? Ship to their store and then they screw around transferring the order? Makes no sense..

Rude. Unprofessional. The staff is not trained. I got the wrong prescription, and the wrong lens treatment. The left lens was loose. Spend a little more and go to a better place. This place is sloppy in every way. They will actually lie to you.

I had my eyes tested at America's Best in Miami, and then bought two pair of reading glasses. When I picked them up, I couldn't read with them, so they offered to remake them. Again, they were useless to me. Even though it was their doctor that tested me, and wrote the prescription, I could read better with cheap drug store glasses. The person at the store said they couldn't do anything about it, and suggested I donate the glasses to the Shriners. Although I think this is a great charity, to pay America's Best for these useless glasses is a waste of time and money!

Unbelievable, I am speechless. I went to America's Best Contacts and Eyeglasses expecting to get the 2 pair of eyeglasses as advertised, but when they came in, I was told that because I have insurance that we (my wife and I) don't qualify for the 2 pair for $79.99. Nowhere does it say if you have insurance you cannot get the deal. They use actor Jaime Foxx to promote their products and he may get something in return, but as a consumer I don't believe that it is fair to advertise something and you don't honor what you are advertising. FALSE ADVERTISING. Stay away from America's Best Contacts and Eyeglasses, if you have insurance.

We know that the USA is the land of capitalism. We can buy things and services very easily, so each establishment needs to have a difference. The difference between America's Best has the best Optometrist ever. Maria Teresa ** is wonderful and treats us with so much affection that for me as a client it is one of the only reasons I come back every year and get my glasses done with them. There are several options here in Des Moines with even more frame options but I only return to this place because of this excellent professional! Maria Teresa, you are the best in Iowa!

HUGE CANCER tumor not caught at America's Best Contacts & Eyeglasses, my eye had to BE REMOVED a month later! Went to America's Best Contacts & Eyeglasses on 9/18/2023 for exam and glasses, ALSO paid additional money for FDT and RETINAL IMAGING. They said everything was good and ordered me new glasses. When glasses arrived, still couldn't see well. Went to Michigan eye care provider on 10/16/23 who informed me a had a HUGE CANCER tumor on my eye. University of Michigan appt on 10/18/23 who informed me I had a huge 19mmx19mmx8mm choroidal melanoma tumor on my right eye. Eye was REMOVED on 10/30/23. Life expectancy is SHORT. America's Best Contacts & Eyeglasses were PAID to do a job and FAILED to do it properly. I had a detached retina on top of the huge tumor on the back of my eye. My previous few America's Best appointments were 12/08/21, 12/28/19 and many before that.

I made an appointment as I had bought in the past in SC. Here in VA I made the appointment. Was nearly an hour late waiting to be seen. Did have a good clerk after the fact that assisted in selecting the best deal. I waited ten days then called to check to see if my glasses arrived. It was told me that one pair had arrived but the second pair had not. I was also told I'd receive a text message when both pairs had arrived and were ready for pickup. I received that text message late that same day. The next day I went in to find that only one pair had arrived. Two trips will have to be made now. The glasses I did receive for distance have a blurry edge all the way around both lenses. (The glasses are clean.) That is one issue...

This branch the one in Tigard takes your money, and supposed to have glasses in 2 weeks. Do not trust them. They charge you, and do not deliver product. They are not open the hours that are posted on the door. They tell people they do not answer the phone as they cannot do any business. They don't call you, and then I called Customer Service, and they won't give you the name of a manager or district manager. One department says glasses are there, another department says they aren't, and I am wondering if they ever even put in an order and Oh BTW they charged me $350.00 for a cheap set of glasses. DO NOT USE THESE PEOPLE.

My review is a warning not to go to the Riverdale America's Best in Coon Rapids Mn. My wife and I needed new glasses, went to America's Best, eye exam was good, rushed but fine. We then found out we don't get the eyeglass special if we want to use our vision insurance. Ended up being $300 instead. Gail the manager took care of us, she was very nice while we were spending money. I ordered 2 pair of glasses, both transition lens and both progressive lenses. In other words, two pair of no-line bifocals that darker when in the sun. I also ordered a spare pair of just frames because I tend to break the bows. When the glasses came they were lined bifocals. I said that's not what I ordered and was told that's what was ordered.

I ordered my contacts on 12/26. Expected ship date was 12/28. Today is 1/10 and they still haven’t shipped and the company can’t give me a ship date, or even return my emails. If you call, a recording tells you they’re behind in shipping, don’t make additional calls or emails. Basically, I feel they’re telling me they don't know what they’re doing and there’s nothing I can do about it.

I made an appointment in November of 2023 for January 15, 2024. I received a text message that the appointment was canceled. I called them to see why it was cancelled and they said they don’t have any eye physicians for that day. THAT IS NOT MY PROBLEM! The manager was extremely rude and I don’t appreciate how she was talking to me! I have made complaints to everyone I can possibly think to make a complaint with about this company.

I made an appointment for an exam and glasses. The pretest went quickly but then I was directed to wait for another virtual exam with the doctor. After waiting 1-1/2 hours, I scheduled an appointment for the following week. Same things happened. Waiting for the virtual exam for 1-1/2 hours+ again. DO NOT RECOMMEND USING AMERICA’S BEST!

This is the most unprofessional place I have ever been in. The staff is so unprofessional and loud. The place unclean and the waiting room is like being in a bus station. The exam is so outdated. I guess you get what you pay for. There wasn’t any hand sanitizer. The place smelled like hotdogs. This place just looks like a bus station.

I went in for my eye appointment's November 20th, it was a Monday, the order for my glasses didn’t get placed until November 24th, their excuse was orders were backed up because it was a Holiday week. 7 days went by and I heard nothing, so I called on the 9th day asking if my glasses were in. They said they were not because the lab had lost my frames and my frames were out of stock, which I was never informed of when I picked out my frames. So I waited a few more days, I called again and this time they told me UPS lost my second pair of frames and that they’ve been having this issue a lot lately, I asked when they would be in and I was informed that I would have to wait another week. As of right now I am on my 19th day of waiting for my glasses. I’ve been wearing glasses since I was 13, I’m currently 37 and I have never had to deal with this much incompetence in my life to get my glasses.

My glasses were really loose so I bring them here to the Bellevue location on Main St. to adjust before my month long vacation. The associate helping ended up CRACKING the lenses, hands them to what I think was the store manager, and runs away. The store manager acts like this is no big deal happens all the time (don’t warn the customer) with a smirk on her face and says, “You can still see out of them".

If this is America's "BEST" then we're in big trouble.... From the terrible product manufactured at their "lab", to the lack of communication with updates, disheveled staff and even an "Area Manager" in from out of town, it was all a bad dream...until I had to return the $800 glasses 2 months later as the "scratch resistant" coating was non-existent. They sent the lenses into the lab, fortunately I had my old script that my eyes adjusted to. Hooray! I got a call that the lenses were in, only to find out they didn't fit my frames any longer.....Back to the lab they went.

I went to America's Best Eyeglasses recently for an exam and to choose frames. The glasses I have now are progressive bifocals and I was having trouble reading up close, it was blurry. I made an appointment here in Bakersfield, Ca. and when I went in the staff was very friendly and welcoming. The doctor who did my exam was very nice and answered patiently any questions I had. Daniel was the tech who helped me with choosing my frames and he was so patient with me. I had decided instead of getting bifocals again I would get just to see up close.

There are 4 young ladies, all useless and don't know their job, they don't have enough work so they are sitting to see who come from the door. They do not have any knowledge about eye exam and insurance, all they can do, giving wrong information and wasting your time. Useless people without any knowledge, don't go there, you will waste your time and money besides getting headache whenever you see these 4 uneducated people that do not know anything about eye and insurances. I hated this place.

Ok I usually go to Walmart but decided to give them a try and I definitely regret it! The doctor himself was a nice guy and the lady doing the pre-exam. They did my exam asked what kind of contacts I wear and said they only have their brand but they are similar to the ones I wear. Well right away I could tell that wasn’t the case, they were much larger and hard to put in. The doctor had to help me get on it. Well at first they were ok but I could tell they were in there and by the time I got home were bothering me. Had to take the right one out because my eye was burning bad. I have really bad eyesight -8.5 in the left eye and -8 in the right so now I can’t even see.

Pricing is nonsense and misleading. So for example, two pairs for 79 dollars. It's for frames from blue wall, and plastic single vision. So, if you want to have one pair as a spare, and upgrade one pair, the deal goes away. It becomes one pair for 79 dollars plus the price of the upgrades, and now the second pair costs 60% or 48 dollars. Seems like the extra cost should just be for the upgrades. But nope, it adds the cost of the upgrades plus 60% of the original price. So, if you were to add a 20 dollar upgrade to one pair, the cost for two pairs would be $147, not $99. It's their policy, I just want everyone to be aware.

I went in to get my nose pads changed (Beavercreek OH), and they ruined my glasses! I left spending $291 after their "gracious" discount as compensation for what they did to my current pair. First, the tech put the pads on backwards, and then, after constant manipulation of the pad's stem, my glasses don't sit right. I spent over 2 hours there, ruining my Saturday afternoon. I didn't get mad. The techs tried to make the situation right by offering a 40% discount, but that still required me to pay $291! Long story short, I called today. I found my current frames on eBay for $35.99. They didn't hurt the lens, so they could be salvaged. I asked the manager if she wanted to compensate me for the $35.99 for just the frames, but she said they didn't have a way on their register to enter that kind of transaction (I guess customer goodwill is out). I finally asked point-blank: Do you want to apologize for the inconvenience? -- Nothing! Not a darn word! BEWARE! Horrible customer service!

The employees are not only disorganized, they are incompetent and rude. Over the course of 3 years, they have misplaced my files, forgotten my prescriptions, canceled my appointments, and forgotten to place orders on frames I never received while still charging my insurance. I spoke with various "managers" over the years about their questionable practices, and nothing changed. Recently, I tried to switch to contacts. After 2 eye exams, 3 different doctors, and a variety of trial contacts that did NOT match my vision needs, I was highly discouraged. The doctors would give me a trial set and tell me to come back in a week to follow up. At one point, one of the doctors told me that the previous doctor had my contacts in the wrong eye. So, he switched them and told me AGAIN to come back in a week. Frustratingly, I continued my commitment to become a successful contact lens wearer by persistently attempting to meet with the doctors.

I picked up a pair of sunglasses here in April. By July they were already broken. I wore them barely 10 times. ** was unwilling to replace them. Avoid this place and its very low quality products and rude associates. Tony at this location offered an insulting deal of 10% off of a replacement.** then changed it to a 30% off deal.

Shelia ** in Richmond, VA the staff were absolutely awesome. Very friendly, great energy, great attitudes towards us as customers. I didn't have to wait long technically I was in and out in less than 25mins. Jordan was awesome!!! Her personality & her energy was so vibrant.

Spent nearly $400 for a pair of no line bifocals. 3 week’s delivery time and the -1.75 was done as +1.75? On one side or lens. Said it was a typo but really? 3 more weeks to replace. Drove an hour each way to get the glasses. Not happy and they didn’t really seem to care.

When I first went there the doctor told me to go to an eye specialist because of my cataracts. I ended up getting the glasses anyway and sure enough my vision was not improved. I had the cataracts removed and now see 20/20. Because I had previously purchased the glasses I inquired about having them turned into readers. Not only did they accommodate but did it for free!

Had a problem with the eyeglasses I purchased from their Ct store. Went back to the store. They said they could not help me so I called the customer service # for their corporate headquarters. I was on hold for almost an hour and finally gave in to their offer of leaving a message with a promise for a return call. Left two messages in two days. No response. They are a classic example of a company who feels now that they got your money, they will ignore you if you have a problem.

My wife and I purchased 3 pair of glasses from Amanda (our salesperson) at America's Best Contact & Eyeglasses (1505 E Warner Rd Suite A103) Gilbert AZ. She was extremely helpful, guiding us through the various options our insurance offers and the type of glasses (both regular and sun glasses) and glass protect we need. Exceptional person, extremely helpful and professional.

From the time, Miss ** answered the phone. So the time she hung up, I found her to be very pleasant, funny, helpful, and she still managed to be very professional at the same time. I made an appointment for my uncle who is getting up in age for a set of eyeglasses. By the time the conversation ended not only do I feel confident in my uncle, receiving the service and products that he needs. But I also know that they will be kind and look out after him for me, since I won’t be able to attend the appointment. So a big thank you to Miss ** at America’s Best on Barataria Boulevard. She is the absolute best!!

You will not be able to purchase a pair of eyeglasses under $300.00 even with insurance. They add on expensive options. I tried to buy a basic pair for under $ 200.00 which was not possible. Get a price upfront before you agree to purchase.

After visiting America’s Best and paying almost $1000.00 for one set of glasses and a year’s worth of contacts, I priced contacts and glasses at other mall stores and found contacts from other sources of the same brand at half the cost. Even though the lenses and frames were also overpriced I decided to keep them. I was able to return the contacts but there was a long delay in getting the refund. My main complaint is the claim of a $200.00 rebate to convince me to buy the contacts when it really only amounted to $15.00. This type of sales tactics is unethical and should be exposed.

I went to America Best Contacts and glasses in Dallas, TX. 655 Illinois. The restroom for customers was broken and I was told to go to another establishment to use the restroom at almost 70 and 100+*.

America Best staff are very personable and attentive to my needs every time I am there either for an exam, repair or questions on products. Other Eye places are all about sales and not about what the customer can afford or their needs. My store off of 5609 Sierra Springs Lane in Fort Worth, Tx is awesome. Thank you all Dr. **, Katy, Kylie, Trish, Ivonne, Tanisha and Regina.

America's BEST is THE WORST eyewear company ever! My daughter and I went to America's Best for new eyeglasses. WHEN WE PICKED UP OUR GLASSES WE DISCOVERED THAT THE PRESCRIPTIONS IN ALL FOUR PAIRS WERE WRONG! SKIP America's Best. YOU DESERVE MORE!

Regardless of what the advertisement says, nobody gets 2 pair for 79.95. You will be lucky if you get out of there just spending a couple hundred. Got me and my wife to pay $199 for some basic **, sure you might get 2 sets of frames for around $100 but that's with no lens. It's very misleading the way they advertise over at America's Best, more like America's ** artists.

First available appointment was in the Jacksonville store location in River City shopping district. I was pleasantly greeted upon entering the store for my 10am appt. I was signed in and shown where to wait for the technician to do our eye testing for the Dr. to review. I did not wait more than a couple minutes to hear my name called. The technician was efficient and kind. Again within minutes I was greeted by Dr. ** who is a lovely human being. I felt he asked pertinent questions during my exam which lead to the prescription he wrote. I was very pleased with the interaction.

Cons: Any specialized request will incur an upcharge, including (in my case) a request to polish the lens edges, usually a standard practice. I have a high-minus (thick) prescription and requested that the lens be mounted in the frame such that the thick lens is mostly behind the frame as opposed to in front of the frame (an industry standard if not a simple request that I've made elsewhere for decades) only to have the manager tell me that this was not possible (?!) at America's Best. Use this business for your emergency pair of glasses or other un-critical eyeglass needs.

I scheduled eye exams for my three (3) children (15, 13, 6) with America's Best online and was ready to move forward. When I booked the appointments I found it odd I was able to book my teens' times 10 minutes apart (10 & 10:10 am), but when it came to the 6 y/o the appointment couldn't take place until 12:10 pm. All three (3) were booked at the same location on the same day.

THIS HAPPENED TWICE...Didn't get for what I paid. I paid for H Index Glasses and get cheap polycarbonate, the prescription on it was wrong, I couldn't read the small prints neither see far...First time was sent back and second time was wrong as well!!! Horrible experience. Bad service unprofessional and rude....

BE FOREWARNED. I bought a pair of glasses from America's Best on Aug. 24, 2022. I ordered the special lens with extra clarity and scratch resistance, at a much higher price. After 7 months my glasses had a cloudy film on them with some scratches. I use lens wipes and soap and water or just water to clean them. I am a 64 yr old handicapped female. I don't engage in a lot of activity to warrant the scratches and I have no idea what the film is about. I went to the store in Harahan, Louisiana. Where I purchased them. I was told nothing they can do about it. My response was, "don't you stand by your product" Theirs was "you have a 6 week guarantee". WOW! Just 6 weeks. I then called corporate office and was told the same thing. It seems just another company out there for MONEY ONLY.

Went to the Wallingford, Ct location for my teenage son who has been wanting to wear contacts. He has tried at other providers and has not been able to. This place was very patient and knowledgeable and he got the contacts in for the first time in less than an hour. Reasonably priced fee for the exam. I am very pleased.

Despite this 1-star visit yesterday here, I still made a purchase. That's because I have the patience of a saint & because Sheena (Sales) made it right for them. TY Sheena. This HORRIBLE 1-star experience was due to the abysmal customer/patient care by Lizzy + EMILY. >>> 1st; I show up 15min early for my 1pm appt. I was unexcitedly/rudely greeted by Lizzy at the front desk who was simultaneously somewhat helping another guest in front of me. Despite that, while seated firmly in her chair rather than standing to greet a guest while still helping another guest, she RUDELY asked what I was there for (wow!...So I say I'm was there for an eye exam & to buy glasses per the appt I setup in advance, pretty basic set of facts - hence the reason being there, it's a retail store for glasses/eye exams).

They take advantage of people new to wearing glasses, if there is an error it's your fault for not knowing better. The customer is a cash cow to be processed as quickly as possible, I would not recommended these people.

I went to their store in Abington PA when I was visiting family in Pennsylvania. The rude behavior of the staff prompted me to buy my eyeglasses somewhere else. Even the prescription given to me by the 'optometrist' there proved to be inaccurate and I had to have another doctor test my vision again. (This was how I found that the first prescription was inaccurate). Keep away from this establishment.

I decided to start wearing contacts again. I went there hoping I'd get good service and prices but the service is subpar so I don't plan on continuing with them to see about good prices. To start off with, the exam took less than 2 minutes and I'm not exaggerating. I found that strange but they're the experts, right? After the exam I sat with an employee to discuss my options. I explained that there is only one brand that has worked for me. He insists that I start with the "house" contacts first. Okay, that's fine. He was aware that I require bifocals but told me that the trial pair would be in the following week. I never received a phone call so I called them. No, they're not in yet. I call back 2 weeks later. I was informed because of my prescription that it takes longer for them to come in and no they are not in yet and someone will call me when they do come in. I wait another week and still no phone call. So, I call the 1-800 customer care.

Heather at the Rowlett location is a gem! She made my experience the best I have ever had in the 40+ years of visiting the eye doctor. She was patient when picking my frame, and when I had problems with my lenses, she helped get it straightened out. It turned out that I couldn't wear a certain type of lens and she made sure the doctor and lab took care of me. Thanks Heather for your expertise, knowledge, patience, and caring. She is the best!!!

Purchased 1 pair of Nike Rabid prescription sunglasses. Attractive, good fit, but temples broke at hinges. Returned for warranty replacement, but they broke again. Replaced the temples 3 more times in the past year. While America's Best initially provided good service, the quality of their product was found to be unacceptable. Now, I am left with a $350 pair of sunglasses that are unusable, and America's Best cannot help me.

I wish I had read the reviews before I went here. I went in to check out eyeglass frames, and nobody helped me, or even acknowledged that I was there. I felt discriminated against. I was the only ** (mixed ** descent) person in the store, and there were many other people who came in after me who were helped to look at frames and purchase glasses, so I left. I went back a week later to order my glasses. When I received my glasses, there was a lady helping me to adjust and fit my frames. She was rude and seemed to be frustrated with me. Another lady walked into the store, and the one who was helping me started talking to the other lady, and brushed me off. She told another lady to help me, while she went to another customer. Then I have been wearing my glasses for over a week now, and everything still looks distorted on the lenses, and the frames have been digging into the back of my ears. I hope I can get a refund.

America's Best run advertisements about getting eyeglasses at a good price. That may be possible if you want very plain glasses only. You only walk in there if you intend to pay at least $400.00 or more. They certainly are not the best, not the most reasonably priced nor the most professional.

I had an issue with my glasses. I went into America's Best at 2:14 South Wabash Chicago Illinois. Store is 5511. ** is the employee. ** did a fantastic job for me this morning. I need my glasses to see in the position that I hold at my job. I must read fine print all day. She assured me made sure that my glasses were correct that they fit me well and that everything was going to be wonderful. I really appreciate your dedication to her job and more so her commitment and compassion to the customers that frequent America's Best in downtown Chicago, if all companies had employees one 10th of **'s character all experiences regardless of where you go will leave you with a smile in a willingness to continue to do business with that service or company. Great job **.

Most people only take time to write a review when they're upset with something. There are a number of negative reviews which I don't understand. I'm basic and don't have to wear designer glasses so a contact lenses exam, 2 pair of glasses (with a progressive lens) all for around $250. Total price at America's Best completely eliminates the need to carry costly vision insurance. Guarantee vision insurance is more than. $250 a year.

They don't put your real eye measurement in the contact prescription. They just decide what brand contacts you should get, then write the size of the contacts as if that was your real eye measurement. What if you went to a shoe store, and the shoe salesman decided you should get Reebok shoes, but they only came in size 7. Then for your shoe size chart, they wrote the size of the Reebok shoe they sold you rather than your real foot measurement. That way you’re locked into buying Reeboks rather than a brand that fits your foot. I went in asking for Freshlook Colorblends, but they sold me AirOptix Colors because that was the latest greatest. They were horrible and didn’t fit my eye. I ended up with red eye. They gave me the wrong prescription in my left eye to boot because they decided I was older and wouldn’t see up close even though I see near great

WARNING! Pay attention to ALL the negative reviews they are 100% accurate. The horrible experience was from beginning to end. 1. No one helped me choose eyewear. I had to choose my own. 2. When the lady finally helped to take the measurements for my lenses she commented “if that’s the lens you want for your face then fine.“ I was appalled at her comment but having had everything already done figured let me just finish with this sale and never come back. But it only gets worse from there. 3. Two and a half weeks later after not hearing from them I called to see if the eyeglasses were ready. I was told they weren’t and not to call asking they will call me.

I purchased a pair of $350 DKNY Glasses and when I went to pick them up, they told me that it didn't include a case. On top of that, the salespeople are more concerned about chatting with each other than actually helping customers. I never even got a call that my glasses were in.

They suck. Do not shop there. Period. I would not go there for anything in the world. They're the worst in the world. Do not go there. Their sales people are rude. They are very inexperienced and you should not shop there at all. Do not go.

All except one customer service reps talked condescendingly and acted annoyed during service. Glasses took several days to be prepared- no problem, however, prescription was wrong when I sat to actually use them at home. They seemed fine in store, but under rushed conditions. When I returned them, I simply stated that I could not read small print through them. Lady was very rude to me. That has lingered with me for over a year. Will NEVER return.

I was stupid enough to take my Grandson here and even though I was convinced to pay for 3 years of eye exams I will not return. We were told his glasses would be shipped to my house within 14 days but 3 weeks later and no glasses and no explanation

On Sept 24, 2022, my eyeglasses were ordered under my husband's insurance due to a mistake from the store manager. The eyeglasses were also ordered with the wrong prescription also by mistake of the store manager. I went on 10/22/2022 to pick them up, and my husband tried to order his eyeglasses but Freddy ** the assistant manager was rude and refused to switch the claim from my insurance account so my husband could use his benefits, after all it was not a mistake on our part but rather the store mistake.

Earlier this year I had an eye exam, and bought 4 pairs of glasses from America's Best. I received the first 2 pairs and they were OK. I received the 2nd 2 pairs, and they were obviously not made correctly; the prescription was way off and I couldn't see with them. So these had to be re-made. Since then I have noticed with all 4 pairs that the left lens is 'correct' (crisp, clear vision) BUT the right lens is not. Vision is blurry. I didn't notice it initially, but since I have it has become annoying. SO I called them to try to fix the problem and was told they will only repair problems within 90 days of purchase. It seems to me that since the problem is obviously their fault - they would be willing to fix it. But, unfortunately, they are more interested in not losing a small amount of money than their reputation. I do not recommend America's Best.

I had a eye appointment Sept 28 at Ridge Road, Greece NY. Now, I checked with Davis Vision this location is listed as "in network", the Greece location website says accepts Davis Vision and when I checked in I handed my Davis Vision Insurance card to the person. When the exam was done and I did not want to buy glasses that day, I was told they will not bill the insurance company and I would have to pay the $59.95 for the exam. Why should I pay when I have insurance, I was told "no pay no prescription". So I left.

I ordered my son 2 glasses a little over a week ago. I paid a fee of $11 for expedited (1 or 2 days). I received an email asking for the prescription that I filled in to the order online. I emailed the prescription to their support team. Then I called them yesterday and I was transferred to multiple agents. Some simply hung up the phone. Others told me that they cannot find my son in their system. After the third time I asked to speak to a manager. She was NO help. I Still have no information on the glasses I purchased for my son. Except for the "thank you for your order'' and "email your prescription message." So they can see my order because they sent me an email requesting a prescription I already sent but they can't pull it up when I called. At this point I just want my refund so I can go to Walmart. Because my son can't see too well at school. Ordering from America's Best was a mistake I will never make again.

Exam and glasses ordered 8/4/22. Front desk staff and doctor helpful. Doctors seemed very harried. Floor staff refused to provide any assistance and stood back with their arms crossed. Several calls and several weeks later, phone rings 10 times and disconnects. Finally called Blaine store 9/7/22 and was told all Coon Rapids, MN staff walked out and store was closed. Received call from Kristen at Blaine, MN store on 9/7/22. Was told they had one pair of my glasses ready for pickup. They had no status or information on the other pair and said they did not have access to Coon Rapids store data. They didn't know when or if I would ever receive the other glasses I had already paid for. They could offer no other assistance.

My appt was at 130pm on 8/10/22. I got to the store, came in behind a lady and her daughter. Stood there waiting to be checked in, after the other people were done. When I finally got my turn to check in it was 1:35pm. The guy who wasn't even the person checking people in, he was the assistant manager. He proceeded to tell me I was late. And that I should have confirmed my appt online or answered my calls. I said no one here has called me. I saw the email when I arrived. It was in my spam folder. I explained to him that I was on time. He said I am going to have to ask the doctor. Then I said, "Ok let's ask the doctor." I walked to the back and stood there with him, then he changed his story to say the doctor is the one who told him I couldnt be seen. Really? Which is it?

A month-long saga ended today. Went to Target Optical for my annual exam and I needed to update my 2-year-old pair. They didn't have anything I liked that day, so I went to America's Best. After an hour of trying on glasses in half the store, I settled on a pair. I thought getting the order for them would be painless. It wasn't. The staff member handed me off to the manager, which struck me odd. It's glasses, not a car dealership. She was a bit off-putting with an attitude, which I found unnecessary and not very encouraging.

UPDATE. We're back from our trip, had many problems due to not being able to see close while driving in a foreign country on the other side of the road. Often a threat to our safety. Can't whip out cheaters to look at the console while driving. YOUR EYESIGHT IS EVERYTHING. There are so many other places to get your eyes checked, use another vendor, the customer service at this location is bad, at least in my experience. Still no feed back from them. Do yourself a favor. Use someone else. Read the other one star reviews.

Bought the glass frame several years ago. The lens fell out, I expect that to happen. Because I did not have a problem with the frame, I never looked at the screws used. This time looked and found out a piece of wire was used, instead of a screw. Best frames, best lens, yet a wire was used instead of a screw.

Go in to get the eye exam & two frames. Told I'll be contacted when they arrive, 2 weeks max. After 2 weeks, I call to find they've been there for days. Go get them but one pair isn't right. Besides the frame constantly slipping off my nose, they hurt after 20 minutes & the script isn't working for me as a graphic designer with monitors two feet away. I have to lean in to get focused which is harsh for neck and posture. These things were causing pain.

The $79 free exam and 2 pairs of glasses is a ripoff. They have lied to me and ripped me off. I basically got an eye exam. Called their corporate headquarters "National Vision" and was lied to again. Tried to talk to any manager, was put on hold, and have to this day never been able to talk to any manager. They are a rip off! They have forever lost me as a customer! If you would heed my words, go somewhere else, and save your hard earned money.

Each department knows nothing about the other departments. The front desk people I was told doesn't know about how their specials work, the eye exam girl knows nothing about nothing and the optometrist needed his managers approval before proceeding with my order. I feel like it's the oldest sales trick where they send in the relief pitcher to upsell you. In my case while they were discussing me just wanting plain and simple glasses, I saw that the glare resistance was an additional $50 per pair. The manager added the glare resistance on one pair at my request and said my glasses now come with warranty that is included with the glare resistance. What she should have told me was that in order the get glare resistance I needed to look at the pricing for the lens upgrade on the left side of their price sheet.

I went to pick up my new contacts from the America's Best Contacts and Eyeglasses, Wyncote, PA and met with a young lady who was assisting me, when suddenly supervisor Justin stepped in for no reason and began an argument by picking on me. When I wanted to order glasses using the same prescription I received from the same store Justin pointed out that he does not know if the prescription, I had in my hand, is for long distance for computer viewing or not. I don't know why he was even speaking with me; I never asked for his assistance. Everything went downhill from there.

Worse company ever. After the free exam, services just goes down the drain if you ever need to come back for a new pair of glasses. Nobody knows anything, employees give the wrong information before checking/confirming and it's absolutely a headache trying to get information on your own prescription. God forbid you go to a different store than where you had the initial exam, because even though they can see your prescription in their database they require the old store to fax the prescription to them. However when you call the initial store they will tell you that they need to check company policy before even helping you with the fax and will leave you on hold for 20 mins or more.

I would like to comment both mine, and my wife's visit to your Vancouver, WA location. We both made appointments for the same day and our visit was very professional by everyone we came in contact with, the reception was personable with a warm greeting. The pre-exam was conducted for both of by the same young gentleman, he did a great job. We were then examined by the Doctor, whom was 100% professional, though you could tell she was a bit stressed since she was very busy. When we selected our frames and features of the glasses, Grace was exceptional, probably one of the nicest human beings on earth, she was incredible!!! Today, after both me and my wife receiving phone calls advising our glasses had arrived we returned to pick up our new glasses.

I went there for the 1st time with my husband although he couldn't find a pair he liked. However, the staff was amazing, and I wound up buying 2 amazing pair of glasses. The doctor took her time with us and explained everything in detail.

This place is the MOST inefficient Doctor's office I have ever been to. Their membership in theory is great. $99 for a few years of eye exams, sounds great. However, in order to actually get your prescription, you need to first try the contacts before, then book ANOTHER appointment for the doctor to see them on and test you AGAIN (which would make sense for people new to wearing contacts, but not for everyone). Also, in order to get your first trial pair, they have to order them and this can take up to 2 weeks, once you get them, you have to book another appointment, the doctor needs to see them on you and then you are allowed to get your prescription.

I made my appointment for the sole purpose of the advertisement on their site, 2 pair of eye glasses with free eye exam. However that is not what I received. I ended the appointment with a total bill of $309.95 significantly higher than the advertised price and that was for one pair of glasses, lenses and eye exam. I don’t understand why even when I chose glasses that were $69.95 the bill would be so high, and not include 2 pair of glasses. If I wanted a second pair I would need to add another $239 total cost for two pair of glasses would be over $500. I just couldn’t afford it, so I paid just for the eye exam which ironically totaled $70! I’m disappointed and frustrated that I paid $70 and didn’t get any glasses at all. Their advertising is misleading and needs to be more transparent, so consumers aren’t being tricked into make appointments for a price that isn’t really the price at all!

For most people they can get their contact lenses the same day as their eye exam. For me my prescription was "special" and needed to be ordered. So they gave me an ETA of 2 weeks. 3 weeks go by without any call or text to let me know my order had come in. So I called and asked, "Hey have my lenses arrived." Answer is no. So I said fine I, I wait an additional week and call them back and still no lenses. They put me on hold for 30 min and various people picked up the phone but those were calls for other consumers and finally somebody answered and tells me "sometimes it takes 8 weeks". This is unacceptable considering people can get same day service and they can get you a 2 pairs of glasses within 2 weeks.

Went to Burlington Washington today. Did eye exam and got glasses. Got the cheapest. Everything exam was only free. Not glasses and did not get any extras that they kept telling me you can't get anything for $69.99. The ad is only for very selective few. It's a scam. Don't trust what you read. I hope a huge law firm sues them for false advertisement.

I bought some Nike sunglasses that I really liked. Unfortunately the arm fell off when I was on vacation about 3 to 4 months later. I returned the glasses to America's Best Contacts and Eyeglasses. They gave me a new pair. Unfortunately the arm fell off 3 to 4 months later with the replacement. Theses are nylon or plastic glasses that look great but are brittle. The second time I went in I was out of luck getting any help. These are throwaway glasses that you should avoid.

I had one of the best and most thorough eye exams at the Palm Springs, Ca. office with Dr. **. He is very knowledgeable, and offers great detail about the state of one's eyes. I had an eye exam last year with Acuity--this exam last year was free and offered through my health care group. The Acuity Group gave me a very short exam and a lousy pair of eyeglasses which is why I decided to go out on my own and pay for the exam. The staff helped me to select 2 pair of glasses which were included with the exam. Very nice, genial staff members. Go see Dr. **!!!!

I went and had an eye exam done by their "doctor" which lasted maybe 10 minutes (this should have been my first clue). After looking for frames I could not find any I liked so I went elsewhere and had my eye glasses made. When the glasses came back everything was blurry but I gave it some time to see if my eyes needed to adjust to the new prescription. After some time I went back and had them check to make sure they were made correctly, which they were.

The staff of the doctor are all with lack of professionalism.... They tried to convince me that my husband's lens were gonna be to thick for the frame he chose and that he will have to get a more expensive type of lens... I wear glasses and have my whole life. My 5 kids wear glasses. I know that my husband's prescription was not that high but she still tried to play me a fool....The price says two pairs of glasses and a eye exam for 69.95....This is the second time I've gone with them for their special deal and I end up paying around 350.00 to 450.00 dollars the first time. I tried not to complain because I figured it was because I do have a strong prescription...

I stopped in to the Farmington, CT office to have some eyeglass frames adjusted. Kaylyn was very helpful and friendly. I asked about some of the frames and products you carry and she walked around with me and helped me find frames that might be an option for my son. I will definitely recommend this store.

The deal for eye exam and 2 pairs of glasses sounds good but, I encountered a few disturbing and unprofessional conducts that made me walk out. I made it to my appointment 20 minutes early to check the frames, my appointment was given to a family of four and they expected me to wait for over an hour because of the management greed to get 4 people in at my scheduled time, yes, family of four with three kids and mommy, all to bring in money with total disregard with an appointment that was made two weeks in advanced.

I purchased glasses with transition lens from America's Best less than 6 months ago. One of my lens started showing marks from the top down and kept growing. I took them to the store only to be told no warranty purchased, I'd have to pay for replacement. This is a lens quality issue they refuse to address. I'll be taking my business elsewhere. Stay away unless you are prepared to buy all their additional warranties.

The promotion is attractive, two pairs and an eye exam for $69.00. To their credit, the eye exam seemed thorough, although they do try to add another $10 for a glaucoma test. Then the fun begins. The $69 glasses are the lower quality plastic lenses and frames, and only in a few models. If you need or want transition lenses? Extra. If you need or want progressive lenses or bifocals? Extra. Everything other than the plastic lenses and frames is extra, extra, extra, and pretty soon you're quickly up around $400.00 plus. The transition lenses are poor substitutes for sunglasses, so if you need prescription sunglasses, guess what? It's EXTRA. I was so disenchanted in being nickel & dimed to death I walked out after the eye exam.

To whom it may concern. I would like to express myself regarding a poor and unprofessional customer service that I have received. I wear bifocals glasses. So it turned out two days earlier, I had a full eye exam, which took 40 minutes. When I came into store I received a eye exam, which took 10 minutes. I found the difference in 0.5 and showed the manager (Mellisa). She said that the difference is small and I will not noticeable. I advised her several times that the lower part should for the computer distance and not for reading. I brought my own frames (expensive for me), the same as I wear now. When I came to receive my glasses, it turned out they were for reading. I pointed out this error to Mellisa. she said that I was wrong, because I check on a piece of paper. She told me I need to take the glasses home and test on the computer.

Today, 9/20/2021, I called America's Best of Tukwila to have my prescription transferred to my new optometrist. Their manager stated that it can't be because it is expired. I will never return to them!!! Eye care is important. Go to small shops for better service.

***UPDATE*** It is two weeks later (September 18, 2021) and this has not been resolved. There has not even been an acknowledgment of the issue. I have been buying glasses for my whole family from America’s Best for about five years now, and have always been pleased. This month I got new contacts and decided to also get new reading glasses with prescription frames. (I have done this many times at America’s Best.) In three days my contacts came in to the store—great!

Midvale Utah. I had called previously and asked if they took my insurance. They said yes. So I made an appointment. When I arrive I check in and fill out all of the paperwork. They send me back and do all of my eye exam. When they send me out to look at frames, I've picked out a couple that I liked when a very rude woman walks up to me and tells me they do not take my insurance. She tells me I can either pay $50 for the eye exam, or pay the full price and get some eyeglasses. I wasn't expecting to pay anything as my insurance pays 100% of the exam and $300 a year towards frames. I ended up paying the 50 and leaving with no glasses. A month later I'm trying to find somewhere that takes my insurance and accidentally call them again. The lady who answers tells me yes, they take my insurance but it's out of network. This means I only get $70 towards my eyeglasses instead of 300.

The customer service here is rude and terrible. When I asked to clarify the fee structure about the glasses, one of the representatives brutally explained with raised voice as if I was there to get them free. And when I went there to pick my glasses, the lady near by the door was also terrible. She looked me back and shook her head with indifference, when I didn't know which representative I had to meet. They should learn customer service from Chick-fil-A employee first. I don't suggest anybody to go there.

America's Best Chinese little kid glasses for the 6995 sucks and they suck. This is the worst eyeglass repair or replace I ever seen in my life. The one in Riverside to specially it is the lousiest. The people are lousy.

I made 2 appointments for me and my daughter. We were 4 minutes late due to a car accident that we were right behind. When we got there, the woman at the front desk was extremely rude and said that only one of us would be seen. I said that it was only 4 minutes, and she said “4 minutes is 4 minutes!” I left and called the manager of the store. I was told that the policy is to ask the doctor if they can still see both of us, but that never happened. When I got the survey later that week, I wrote what happened. Between telling the store manager and the online survey, I NEVER received a response. This is not good business!

They have professional gear, a good system to get folks through the pipeline, they get the job done, and attempt to be personal in an impersonal way (you can get the feeling that they don’t listen well), and I’m going back again because they offer reasonable pricing. Consider well whether you the upswell though!

Already had new prescription, was trying on frames but was told had a 10 pair limit that I could try in then was told had to keep a mask on. Insane how can you see how glasses look with most of your face covered. Employees did not care that I have been vaccinated since May. So I left without buying anything. I am a Realtor, do not think people would buy a house without seeing complete house and I have never in 27yrs of business told someone there was a limit to how many they could look at.

A great selection of frames. My rep helped me expand my bifocal part. I get lots of compliments on my frames. They do adjustments any time I come in. I have 6 pairs of glasses and I love them all.

Knowledgeable, friendly, did not try to oversell or try to talk you into something that you don't want. They took their time with you and answered all the question we had. Great selection of frames and the glasses came faster than they told me.

I didn't feel staff was very educated on how to fit glasses. I have astigmatism and curve to the frame makes a great difference. My feet appear 10 feet away instead of 5 when curve is off. Leaves you feeling out of balance.

I have a problem with my eye and really need an exam immediately. I needed contacts, and 2 pairs of glasses with High index, plus some nice frames, and this lady cancelled my appointment for 4 min. My appointment was at 4:40 p.m. The young lady said she had to cancel my appointment because I was going to arrive at 4:54 p.m. due to traffic on Macland Road. I tried to reason with her and she had a very SCREW YOU sounding attitude and tone... I'm very upset with this Hiram location. I work overnight and broke my sleep for this last minute appointment that someone cancelled... You all have lost my business. You don't have another appointment available until August 18th. That is too long. I have to go somewhere else, and you all lost a nice bill... Terrible customer service...

Love their prices at America's Best, but their locations aren't as consistent with service and timeliness with product orders as is necessary for quality customer service. Their products are decent, but are becoming more limited and less enticing. I am more of a functional person with glasses, so I've been decent with their selection, but starting to look elsewhere.

I called and made a appointment for glasses. I wear contact lenses so all I wanted was backup glasses. I was asked if I wanted contacts as well. I said no. All I want is the 2 pair for $69.99 and a free exam. I was asked if I wanted they would keep all the info so if I wanted contacts later on I could come and get them filled. I said ok. When the exam was done I was told to choose some frames. I went to the $69.99 frame and found what I wanted. When I ordered my glasses with the $69.98 frame I was charged $100. For a eye exam and the even thou the tag on the fames said $69.99 that was not the price. I told her all I came in for was 2 pair of glasses for $69.99 and a free eye exam. We went round and round about the price. Finally I was very frustrated and ended up paying $138.00. Needless to say I canceled my order.

I went today to America's Best in Henrietta to have eye exam done and purchase two pairs of eyeglasses. I thought that my eye exam would be free since I was buying two pairs of eyeglasses as mentioned in their advertisement. I was told that the free eye exam would apply only if I got the prescription lens as well, and since I was purchasing only the eyeglasses I would have to pay the full cost of the eye exam. Though disappointed, I agreed to pay the co-pay for the eye exam and provided the insurance details. The sales person entered all my information into the computer and sent me in for the eye examination.

I bought 2 sets of glasses from America's Best within 3 months scratch all up!! Took back under warranty they replaced. 3 months later same problem. I used only microfiber towels to clean. Need be I've worn glasses for 20 plus years never a problem. Have scratch protection on both. Was told oh well they can't help me!! So guess they do not stand behind their product. Never have I ever had such a problem so out 600.00 plus. And junk glasses..Will never return

I purchased new lenses and frames (after they had broke the frames they advised new lenses could be installed) that were Digimax Ultra HD Poly Transition which should have been scratch resistant. These lenses were less than six months old and are scratched so much that I can see out of them. Called the office where I purchased them. They advised that the lenses were resistant but since I did not buy the warranty they are not covered. Not sure but I would assume that if scratch resistant lenses get scratched that there is a defect in the lenses. That is not the thinking of America's Best Contacts and Eyeglasses. Make sure you know what the games are before you buy from this company!!!

My wife had her appointment in March, received her glasses in about a week only they were for someone else, was told they had two different folders for her. Had a second appointment in May 22nd, waited a couple weeks and received a call that the new glasses were ready and would be mailed out immediately but several weeks and calls that went unanswered we finally received the glasses and they were the same exact pair! The company could not fix this and offered a refund but unfortunately our insurance company does not. Great place!

Been in several times, 1st time put wrong prescription in my progressive, 2 weeks later picked the supposedly correct glasses, week and a half later went in to complain that they were not right. The little girl said, "You have to get used to them." Wrong, they are not right, waste of my insurance and several hundred dollars out of my pocket.

I am a disabled adult and my 5 year old daughter and I were coming in to get our eyes checked when a receptionist refused us and told us we won't be able to get our eyes done because we refuse to wear a mask. In the state of MN the CDC has lifted the mask mandate. It is against HIPAA law for them to ask personal questions. So she canceled my appointment, didn't even try to work with me! She was very rude as soon as I said I will not wear a mask. I have ptsd and serious medical issues! The hospitals and doctors around me which is 1 hour away from America's Best do NOT wear masks anywhere. NO ONE IS!!! Why am I refused service. I want something done!! By law it's a 50k fine for a business to refuse me when there is no mask mandate!!

The glasses prescription that was sent to me were not even to my prescription yet I could get no help in correcting the problem. Every attempt I made was ignored. I would highly recommend purchasing somewhere else.

I was in a time crunch to get contacts before my honeymoon! I met Dr. ** who was AMAZING! He explained everything in detail and all staff was dedicated to me receiving them on time. I previously thought contacts were not an option (told to me by many doctors because of my astigmatism). Not only did they fit me with comfortable contacts, but they also made sure I was happy with the fit before ordering! They also did a great job explaining pricing and how to get a better deal with certain brands! No pressure in buying their brand, and very informative! All staff is friendly, I was able to be seen quickly, it is clean and safe with COVID protocols. Will be back! THANK YOU FOR THE FAB EXPERIENCE!

So I was sold glasses I didn't want. I thought it was two pairs of glasses turns out I paid over 160 dollars for only one pair. Could’ve sworn I was going for the deal for $70. Didn’t need the eye exam but how did it come to $160. I picked up my one pair. They said they’d call me for the second pair. They never did and when I called back they said I had only ordered one pair. Seems like they will trick you from my experience.

The first time I purchased a pair of eyeglasses, was over two months ago. I have requested modifications, and the last submission was over two weeks ago and I still haven't received my reading glasses yet. I have been without reading glasses for over two months.

Diaunte' was the ultimate professional and provided top level customer service! From the beginning when we walked through the door she welcomed us and eased the fear of my granddaughter who was afraid because it was her first time seeing an eye doctor. Diaunte' was patient and help her pick out her glasses and let her know that she was going to look great in her new glasses. I would recommend everyone to go visit Diaunte' at America's Best Eye Glass in Waxahachie, Texas.

I could not state a more affirmative review if I owned the company. From the moment I arrived it was a positive, professional and welcoming experience. I have a tricky prescription. My lenses have three (trifocal) sections with astigmatism. The associate (Jennifer) that worked with me, she measured me, measured the glasses I selected. She even helped selecting the most complementary metal color. Miss Jennifer marked the lenses to ensure an accurately placed levels for driving, for distance and for reading. The entire experience was customized to ensure quality eyewear. Upon receiving my glasses, I realized immediately they were perfect! I have never had better vision than I do today. Even my field of vision has changed for the better. Honestly, I feel taller!!!

Very poor customer service at the outlet store. My prescription did not correct my vision. I took the glasses back twice and was informed they were the correct lenses. The glasses gave me headaches. I would not recommend them.

America's WORST..staff is polite enough, but the office seems confused and disorganized. They are losing files, making everyone wait a very long time and seem unsure of themselves. I had to pay in full $400 before I could get my trifocals and readers. The prescription was way off and had to have them redone..it took forever and they never called to let me know they were in. Thumbs down for Council Bluffs, Iowa. :(

I went in for my eye exam. It cost me much more than I was told over the phone when I set my appointment then the eye doctor did not even give me the complete exam. I paid for it then he left the building without following through with proper prescription for my exam. The girls had to do the best they could with the information they had. I come in today to pick up my glasses and they're in the wrong friend in the nose. Pieces on backwards. The girls tried again to make it right. This was the saddest medical treatment I've received in a very long time. I would not recommend this for anybody.

I have been to the store several times and the service was horrible. The first time I went for an eye examine, the doctor was great. After I got my exam I waited for three hours to get waited on to order my glasses and contacts. After my glasses came in I waited over an hour to get my glasses. The next time I called the store and was placed on hold waited for about half an hour and no one ever came back to the phone. Today (4/6/21) I went in to order some contacts I was seated and the salesperson came over and told me that she had to go talk to the doctor and would be back in 2 minutes. After talking to the doctor for 5 minutes she went and helped another customer. I wait about 15 minutes and I left. What is wrong with the people that work for this location in NMB. Don't they have an respect for the customers. I have never been treated so poorly.

I have been wearing glasses since I was 7. (58 years) My wife and I both went to America's Best for eyeglasses and contacts. We had to go back 3 times to try to get the proper lens. Now we have been trying over two months and have given up and are going else where. Both her and my glasses were the wrong script. I had to go back for a corrected lens only twice in 58 years. I have had to go back here 3 times and they still have not got it right.

I've been wearing glasses for over 50 years and never experienced anything like this. The eye Dr. wrote my prescription wrong. They redid my glasses only to find out they were wrong again. I went back a third time and the Dr. wouldn't listen to me. She was asking what I saw better with different options. I told her that I couldn't see any of it, she told me to guess. I couldn't guess so she told me what the letters were and wrote it down as my prescription. They offered no other help. I told them I'll have to go somewhere else and pay out of pocket and they said they wouldn't make a new pair.

On Tuesday February 9, 2021 I went to America's Best store #5483 located at 551 S Lincoln Highway New Lenox Illinois. I ordered and paid in full for glasses for myself ($200.39), son ($229.17), and daughter ($167.95). I was told the glasses will take anywhere between 12 to 14 days to come in. On Tuesday Feb. 23rd I received a message and all of the glasses that I ordered and paid for were in and available for pick up.

Went to America's choice at Mansell crossing for eye exam glasses and contacts. They made me go there 3 times for exam, then glasses then pick up my trial contacts. When requested to get my contact prescription they refused to mail it or email it to me and wanted me to come by for a 4th time. I explained that I am not in the country and demanded the prescription they charged me for. Flat out refused... Guess now I'll open a claim with the insurance company and the credit card company. Do yourself a favor. What is cheap is cheap...

My daughter had an eye exam appointment for contacts. After the dr. performed the exam then when it was time to try on and purchase contacts. The lady that was suppose to help us told me we couldn't try on contacts, purchase contacts or even leave with a trial pair until my daughter complete a contact wearing training class, I told her we weren't made aware this was a policy and she stated she could only schedule a class during the week. I told her that I work during the week and I would call back to schedule. Needless to say, they submitted a claim to my carrier, EyeMed, for contact fitting and the eye exam.

America's Best Contacts and Eyeglass wear is the way to go when you want to get nice affordable glasses and contacts. They offer a wide variety of styles and colors. If you want the best skip the rest and go to America's best contacts and eyeglass wear. You won't regret it. And you will want to keep coming back year after year.

They are horrible. I took my family to purchase glasses including my mom. They pull my benefits but informed us that we only had a $120 allowance. Since my mom had no insurance and liked her glasses I paid about $440 for her pair. My wife and kids decided to go across the street to another company where they gave us a $300 allowance on frame selections. This is where this company sucks. They would not release the lock on our insurance benefits and told me I had to wait 24 hrs. Making us unable to select glasses at the next store. Since my insurance allows us to get new glasses every 12 months, I knew this was not the norm.

When I arrived to pick up my glasses, the employee who gave me my glasses to try on, said that she doesn't wear progressive lenses and didn't know how to tell me to use them. I was not satisfied because when I put the glasses on, I couldn't look down and read, nor could I look out into the parking lot and clearly see the cars. The prescription was definitely off and very blurry. She said that the manager, Rowena, would help me, but the manager was talking to another employee and it took 15 minutes for her to come over to help me, even though I was the only customer in the store.

I went to the America's Best eye center in Hermitage TN. Why is the price difference so much. If you pay cash you can get 2 pair of glasses for $69 plus whatever else they charge so about $100 or so for 2 pairs of glasses but if you use insurance They take your $200 from insurance and still charge you $140 to a $160 dollars more to make it $360.00. So are they cheating the insurance company or what's the difference. I really believe this needs to be looked into by the Medicare insurance. Shouldn't the price be close to the same no matter if you use insurance or cash.

America's Best!? More like America's WORST!! If I could give ZERO stars I would! I have officially been trying to schedule an eye exam for a month now! I first scheduled one at the Littleton location for 12/19 (a month ago). They send you all kinds of reminders via email and text, which sounds great IF THEY EVER FOLLOWED THROUGH. The first time I got a call a few days before my appointment saying their doctor had an emergency and they needed me to reschedule. Weird to have an emergency a few days before the appointment, but I thought fine, things happen, I'll reschedule, and rescheduled to 12/26.

I recently went to America's Best Eyeglasses center to get glasses for me and my husband. Everything was fine until we got fitted and were told that the glasses we had chosen we couldn't get because we had insurance. I'm looking like what? Really? We wanted the special 2 pair for 69$. At this point I'm extremely upset. Any special is only for people who don't have insurance. So in other words I feel we were treated unfairly because we had insurance. Which we had to spend money we couldn't afford but needed to spend because we needed glasses. We won't be going back because if I'm spending my money I want what the specials like everyone else.

This is my third year of going to America's Best in Colonie NY... I have had zero complaints with staff, service received or the products. Although the glasses purchased at 2 pair $69.95 incl free exam (which now gives free enhanced testing, that used to cost an extra $50) aren't built to last for years, they serve their purpose and keeps me coming back every year, not only keeping me on track to get my eyes checked every year and if you think about it, when you do go back every year, you can get a different style (who doesn't get bored with the same glasses every day?).

Always website says two pairs for $ 69 or put for this and that and also says free eye exam. I made one bifocal glass. Just one pair. First eye exam wasn’t free. They said if I buy two pair exam become free. And if I buy pair I have to pay two for pair glasses. Ok I paid $299 for one eye glass. I chose cheapest frame. It was only $69 but that is just frame. I have to pay $180 for eyeglass. Not because of bifocal. Bifocal price is only $10. Receipt said right Lens $ $79 bifocal $10 Left lens $79 bifocal $10. I was so surprised this price. Then exam was $50. I just don’t understand. They said if I buy two pair glasses I will save money. But I still have to pay two glasses and two bifocals. Total would be $429 instead of $479. (Just because exam is free and pay only one flame.) Is this normal eyeglass price? It’s not name brand frame. I have bought eyeglasses before but never this much price I paid. Or I was just scammed?