America's Best Contacts and Eyeglasses Reviews

Bought the glass frame several years ago. The lens fell out, I expect that to happen. Because I did not have a problem with the frame, I never looked at the screws used. This time looked and found out a piece of wire was used, instead of a screw. Best frames, best lens, yet a wire was used instead of a screw.

Go in to get the eye exam & two frames. Told I'll be contacted when they arrive, 2 weeks max. After 2 weeks, I call to find they've been there for days. Go get them but one pair isn't right. Besides the frame constantly slipping off my nose, they hurt after 20 minutes & the script isn't working for me as a graphic designer with monitors two feet away. I have to lean in to get focused which is harsh for neck and posture. These things were causing pain.

The $79 free exam and 2 pairs of glasses is a ripoff. They have lied to me and ripped me off. I basically got an eye exam. Called their corporate headquarters "National Vision" and was lied to again. Tried to talk to any manager, was put on hold, and have to this day never been able to talk to any manager. They are a rip off! They have forever lost me as a customer! If you would heed my words, go somewhere else, and save your hard earned money.

Each department knows nothing about the other departments. The front desk people I was told doesn't know about how their specials work, the eye exam girl knows nothing about nothing and the optometrist needed his managers approval before proceeding with my order. I feel like it's the oldest sales trick where they send in the relief pitcher to upsell you. In my case while they were discussing me just wanting plain and simple glasses, I saw that the glare resistance was an additional $50 per pair. The manager added the glare resistance on one pair at my request and said my glasses now come with warranty that is included with the glare resistance. What she should have told me was that in order the get glare resistance I needed to look at the pricing for the lens upgrade on the left side of their price sheet.

I went to pick up my new contacts from the America's Best Contacts and Eyeglasses, Wyncote, PA and met with a young lady who was assisting me, when suddenly supervisor Justin stepped in for no reason and began an argument by picking on me. When I wanted to order glasses using the same prescription I received from the same store Justin pointed out that he does not know if the prescription, I had in my hand, is for long distance for computer viewing or not. I don't know why he was even speaking with me; I never asked for his assistance. Everything went downhill from there.

Worse company ever. After the free exam, services just goes down the drain if you ever need to come back for a new pair of glasses. Nobody knows anything, employees give the wrong information before checking/confirming and it's absolutely a headache trying to get information on your own prescription. God forbid you go to a different store than where you had the initial exam, because even though they can see your prescription in their database they require the old store to fax the prescription to them. However when you call the initial store they will tell you that they need to check company policy before even helping you with the fax and will leave you on hold for 20 mins or more.

I would like to comment both mine, and my wife's visit to your Vancouver, WA location. We both made appointments for the same day and our visit was very professional by everyone we came in contact with, the reception was personable with a warm greeting. The pre-exam was conducted for both of by the same young gentleman, he did a great job. We were then examined by the Doctor, whom was 100% professional, though you could tell she was a bit stressed since she was very busy. When we selected our frames and features of the glasses, Grace was exceptional, probably one of the nicest human beings on earth, she was incredible!!! Today, after both me and my wife receiving phone calls advising our glasses had arrived we returned to pick up our new glasses.

I went there for the 1st time with my husband although he couldn't find a pair he liked. However, the staff was amazing, and I wound up buying 2 amazing pair of glasses. The doctor took her time with us and explained everything in detail.

This place is the MOST inefficient Doctor's office I have ever been to. Their membership in theory is great. $99 for a few years of eye exams, sounds great. However, in order to actually get your prescription, you need to first try the contacts before, then book ANOTHER appointment for the doctor to see them on and test you AGAIN (which would make sense for people new to wearing contacts, but not for everyone). Also, in order to get your first trial pair, they have to order them and this can take up to 2 weeks, once you get them, you have to book another appointment, the doctor needs to see them on you and then you are allowed to get your prescription.

I made my appointment for the sole purpose of the advertisement on their site, 2 pair of eye glasses with free eye exam. However that is not what I received. I ended the appointment with a total bill of $309.95 significantly higher than the advertised price and that was for one pair of glasses, lenses and eye exam. I don’t understand why even when I chose glasses that were $69.95 the bill would be so high, and not include 2 pair of glasses. If I wanted a second pair I would need to add another $239 total cost for two pair of glasses would be over $500. I just couldn’t afford it, so I paid just for the eye exam which ironically totaled $70! I’m disappointed and frustrated that I paid $70 and didn’t get any glasses at all. Their advertising is misleading and needs to be more transparent, so consumers aren’t being tricked into make appointments for a price that isn’t really the price at all!

For most people they can get their contact lenses the same day as their eye exam. For me my prescription was "special" and needed to be ordered. So they gave me an ETA of 2 weeks. 3 weeks go by without any call or text to let me know my order had come in. So I called and asked, "Hey have my lenses arrived." Answer is no. So I said fine I, I wait an additional week and call them back and still no lenses. They put me on hold for 30 min and various people picked up the phone but those were calls for other consumers and finally somebody answered and tells me "sometimes it takes 8 weeks". This is unacceptable considering people can get same day service and they can get you a 2 pairs of glasses within 2 weeks.

Went to Burlington Washington today. Did eye exam and got glasses. Got the cheapest. Everything exam was only free. Not glasses and did not get any extras that they kept telling me you can't get anything for $69.99. The ad is only for very selective few. It's a scam. Don't trust what you read. I hope a huge law firm sues them for false advertisement.

I bought some Nike sunglasses that I really liked. Unfortunately the arm fell off when I was on vacation about 3 to 4 months later. I returned the glasses to America's Best Contacts and Eyeglasses. They gave me a new pair. Unfortunately the arm fell off 3 to 4 months later with the replacement. Theses are nylon or plastic glasses that look great but are brittle. The second time I went in I was out of luck getting any help. These are throwaway glasses that you should avoid.

I had one of the best and most thorough eye exams at the Palm Springs, Ca. office with Dr. **. He is very knowledgeable, and offers great detail about the state of one's eyes. I had an eye exam last year with Acuity--this exam last year was free and offered through my health care group. The Acuity Group gave me a very short exam and a lousy pair of eyeglasses which is why I decided to go out on my own and pay for the exam. The staff helped me to select 2 pair of glasses which were included with the exam. Very nice, genial staff members. Go see Dr. **!!!!

I went and had an eye exam done by their "doctor" which lasted maybe 10 minutes (this should have been my first clue). After looking for frames I could not find any I liked so I went elsewhere and had my eye glasses made. When the glasses came back everything was blurry but I gave it some time to see if my eyes needed to adjust to the new prescription. After some time I went back and had them check to make sure they were made correctly, which they were.

The staff of the doctor are all with lack of professionalism.... They tried to convince me that my husband's lens were gonna be to thick for the frame he chose and that he will have to get a more expensive type of lens... I wear glasses and have my whole life. My 5 kids wear glasses. I know that my husband's prescription was not that high but she still tried to play me a fool....The price says two pairs of glasses and a eye exam for 69.95....This is the second time I've gone with them for their special deal and I end up paying around 350.00 to 450.00 dollars the first time. I tried not to complain because I figured it was because I do have a strong prescription...

I stopped in to the Farmington, CT office to have some eyeglass frames adjusted. Kaylyn was very helpful and friendly. I asked about some of the frames and products you carry and she walked around with me and helped me find frames that might be an option for my son. I will definitely recommend this store.

The deal for eye exam and 2 pairs of glasses sounds good but, I encountered a few disturbing and unprofessional conducts that made me walk out. I made it to my appointment 20 minutes early to check the frames, my appointment was given to a family of four and they expected me to wait for over an hour because of the management greed to get 4 people in at my scheduled time, yes, family of four with three kids and mommy, all to bring in money with total disregard with an appointment that was made two weeks in advanced.

I purchased glasses with transition lens from America's Best less than 6 months ago. One of my lens started showing marks from the top down and kept growing. I took them to the store only to be told no warranty purchased, I'd have to pay for replacement. This is a lens quality issue they refuse to address. I'll be taking my business elsewhere. Stay away unless you are prepared to buy all their additional warranties.

The promotion is attractive, two pairs and an eye exam for $69.00. To their credit, the eye exam seemed thorough, although they do try to add another $10 for a glaucoma test. Then the fun begins. The $69 glasses are the lower quality plastic lenses and frames, and only in a few models. If you need or want transition lenses? Extra. If you need or want progressive lenses or bifocals? Extra. Everything other than the plastic lenses and frames is extra, extra, extra, and pretty soon you're quickly up around $400.00 plus. The transition lenses are poor substitutes for sunglasses, so if you need prescription sunglasses, guess what? It's EXTRA. I was so disenchanted in being nickel & dimed to death I walked out after the eye exam.

To whom it may concern. I would like to express myself regarding a poor and unprofessional customer service that I have received. I wear bifocals glasses. So it turned out two days earlier, I had a full eye exam, which took 40 minutes. When I came into store I received a eye exam, which took 10 minutes. I found the difference in 0.5 and showed the manager (Mellisa). She said that the difference is small and I will not noticeable. I advised her several times that the lower part should for the computer distance and not for reading. I brought my own frames (expensive for me), the same as I wear now. When I came to receive my glasses, it turned out they were for reading. I pointed out this error to Mellisa. she said that I was wrong, because I check on a piece of paper. She told me I need to take the glasses home and test on the computer.

Today, 9/20/2021, I called America's Best of Tukwila to have my prescription transferred to my new optometrist. Their manager stated that it can't be because it is expired. I will never return to them!!! Eye care is important. Go to small shops for better service.

***UPDATE*** It is two weeks later (September 18, 2021) and this has not been resolved. There has not even been an acknowledgment of the issue. I have been buying glasses for my whole family from America’s Best for about five years now, and have always been pleased. This month I got new contacts and decided to also get new reading glasses with prescription frames. (I have done this many times at America’s Best.) In three days my contacts came in to the store—great!

Midvale Utah. I had called previously and asked if they took my insurance. They said yes. So I made an appointment. When I arrive I check in and fill out all of the paperwork. They send me back and do all of my eye exam. When they send me out to look at frames, I've picked out a couple that I liked when a very rude woman walks up to me and tells me they do not take my insurance. She tells me I can either pay $50 for the eye exam, or pay the full price and get some eyeglasses. I wasn't expecting to pay anything as my insurance pays 100% of the exam and $300 a year towards frames. I ended up paying the 50 and leaving with no glasses. A month later I'm trying to find somewhere that takes my insurance and accidentally call them again. The lady who answers tells me yes, they take my insurance but it's out of network. This means I only get $70 towards my eyeglasses instead of 300.

The customer service here is rude and terrible. When I asked to clarify the fee structure about the glasses, one of the representatives brutally explained with raised voice as if I was there to get them free. And when I went there to pick my glasses, the lady near by the door was also terrible. She looked me back and shook her head with indifference, when I didn't know which representative I had to meet. They should learn customer service from Chick-fil-A employee first. I don't suggest anybody to go there.

America's Best Chinese little kid glasses for the 6995 sucks and they suck. This is the worst eyeglass repair or replace I ever seen in my life. The one in Riverside to specially it is the lousiest. The people are lousy.

I made 2 appointments for me and my daughter. We were 4 minutes late due to a car accident that we were right behind. When we got there, the woman at the front desk was extremely rude and said that only one of us would be seen. I said that it was only 4 minutes, and she said “4 minutes is 4 minutes!” I left and called the manager of the store. I was told that the policy is to ask the doctor if they can still see both of us, but that never happened. When I got the survey later that week, I wrote what happened. Between telling the store manager and the online survey, I NEVER received a response. This is not good business!

They have professional gear, a good system to get folks through the pipeline, they get the job done, and attempt to be personal in an impersonal way (you can get the feeling that they don’t listen well), and I’m going back again because they offer reasonable pricing. Consider well whether you the upswell though!

Already had new prescription, was trying on frames but was told had a 10 pair limit that I could try in then was told had to keep a mask on. Insane how can you see how glasses look with most of your face covered. Employees did not care that I have been vaccinated since May. So I left without buying anything. I am a Realtor, do not think people would buy a house without seeing complete house and I have never in 27yrs of business told someone there was a limit to how many they could look at.

A great selection of frames. My rep helped me expand my bifocal part. I get lots of compliments on my frames. They do adjustments any time I come in. I have 6 pairs of glasses and I love them all.

Knowledgeable, friendly, did not try to oversell or try to talk you into something that you don't want. They took their time with you and answered all the question we had. Great selection of frames and the glasses came faster than they told me.

I didn't feel staff was very educated on how to fit glasses. I have astigmatism and curve to the frame makes a great difference. My feet appear 10 feet away instead of 5 when curve is off. Leaves you feeling out of balance.

I have a problem with my eye and really need an exam immediately. I needed contacts, and 2 pairs of glasses with High index, plus some nice frames, and this lady cancelled my appointment for 4 min. My appointment was at 4:40 p.m. The young lady said she had to cancel my appointment because I was going to arrive at 4:54 p.m. due to traffic on Macland Road. I tried to reason with her and she had a very SCREW YOU sounding attitude and tone... I'm very upset with this Hiram location. I work overnight and broke my sleep for this last minute appointment that someone cancelled... You all have lost my business. You don't have another appointment available until August 18th. That is too long. I have to go somewhere else, and you all lost a nice bill... Terrible customer service...

Love their prices at America's Best, but their locations aren't as consistent with service and timeliness with product orders as is necessary for quality customer service. Their products are decent, but are becoming more limited and less enticing. I am more of a functional person with glasses, so I've been decent with their selection, but starting to look elsewhere.

I called and made a appointment for glasses. I wear contact lenses so all I wanted was backup glasses. I was asked if I wanted contacts as well. I said no. All I want is the 2 pair for $69.99 and a free exam. I was asked if I wanted they would keep all the info so if I wanted contacts later on I could come and get them filled. I said ok. When the exam was done I was told to choose some frames. I went to the $69.99 frame and found what I wanted. When I ordered my glasses with the $69.98 frame I was charged $100. For a eye exam and the even thou the tag on the fames said $69.99 that was not the price. I told her all I came in for was 2 pair of glasses for $69.99 and a free eye exam. We went round and round about the price. Finally I was very frustrated and ended up paying $138.00. Needless to say I canceled my order.

I went today to America's Best in Henrietta to have eye exam done and purchase two pairs of eyeglasses. I thought that my eye exam would be free since I was buying two pairs of eyeglasses as mentioned in their advertisement. I was told that the free eye exam would apply only if I got the prescription lens as well, and since I was purchasing only the eyeglasses I would have to pay the full cost of the eye exam. Though disappointed, I agreed to pay the co-pay for the eye exam and provided the insurance details. The sales person entered all my information into the computer and sent me in for the eye examination.

I bought 2 sets of glasses from America's Best within 3 months scratch all up!! Took back under warranty they replaced. 3 months later same problem. I used only microfiber towels to clean. Need be I've worn glasses for 20 plus years never a problem. Have scratch protection on both. Was told oh well they can't help me!! So guess they do not stand behind their product. Never have I ever had such a problem so out 600.00 plus. And junk glasses..Will never return

I purchased new lenses and frames (after they had broke the frames they advised new lenses could be installed) that were Digimax Ultra HD Poly Transition which should have been scratch resistant. These lenses were less than six months old and are scratched so much that I can see out of them. Called the office where I purchased them. They advised that the lenses were resistant but since I did not buy the warranty they are not covered. Not sure but I would assume that if scratch resistant lenses get scratched that there is a defect in the lenses. That is not the thinking of America's Best Contacts and Eyeglasses. Make sure you know what the games are before you buy from this company!!!

My wife had her appointment in March, received her glasses in about a week only they were for someone else, was told they had two different folders for her. Had a second appointment in May 22nd, waited a couple weeks and received a call that the new glasses were ready and would be mailed out immediately but several weeks and calls that went unanswered we finally received the glasses and they were the same exact pair! The company could not fix this and offered a refund but unfortunately our insurance company does not. Great place!

Been in several times, 1st time put wrong prescription in my progressive, 2 weeks later picked the supposedly correct glasses, week and a half later went in to complain that they were not right. The little girl said, "You have to get used to them." Wrong, they are not right, waste of my insurance and several hundred dollars out of my pocket.

I am a disabled adult and my 5 year old daughter and I were coming in to get our eyes checked when a receptionist refused us and told us we won't be able to get our eyes done because we refuse to wear a mask. In the state of MN the CDC has lifted the mask mandate. It is against HIPAA law for them to ask personal questions. So she canceled my appointment, didn't even try to work with me! She was very rude as soon as I said I will not wear a mask. I have ptsd and serious medical issues! The hospitals and doctors around me which is 1 hour away from America's Best do NOT wear masks anywhere. NO ONE IS!!! Why am I refused service. I want something done!! By law it's a 50k fine for a business to refuse me when there is no mask mandate!!

The glasses prescription that was sent to me were not even to my prescription yet I could get no help in correcting the problem. Every attempt I made was ignored. I would highly recommend purchasing somewhere else.

I was in a time crunch to get contacts before my honeymoon! I met Dr. ** who was AMAZING! He explained everything in detail and all staff was dedicated to me receiving them on time. I previously thought contacts were not an option (told to me by many doctors because of my astigmatism). Not only did they fit me with comfortable contacts, but they also made sure I was happy with the fit before ordering! They also did a great job explaining pricing and how to get a better deal with certain brands! No pressure in buying their brand, and very informative! All staff is friendly, I was able to be seen quickly, it is clean and safe with COVID protocols. Will be back! THANK YOU FOR THE FAB EXPERIENCE!

So I was sold glasses I didn't want. I thought it was two pairs of glasses turns out I paid over 160 dollars for only one pair. Could’ve sworn I was going for the deal for $70. Didn’t need the eye exam but how did it come to $160. I picked up my one pair. They said they’d call me for the second pair. They never did and when I called back they said I had only ordered one pair. Seems like they will trick you from my experience.

The first time I purchased a pair of eyeglasses, was over two months ago. I have requested modifications, and the last submission was over two weeks ago and I still haven't received my reading glasses yet. I have been without reading glasses for over two months.

Diaunte' was the ultimate professional and provided top level customer service! From the beginning when we walked through the door she welcomed us and eased the fear of my granddaughter who was afraid because it was her first time seeing an eye doctor. Diaunte' was patient and help her pick out her glasses and let her know that she was going to look great in her new glasses. I would recommend everyone to go visit Diaunte' at America's Best Eye Glass in Waxahachie, Texas.

I could not state a more affirmative review if I owned the company. From the moment I arrived it was a positive, professional and welcoming experience. I have a tricky prescription. My lenses have three (trifocal) sections with astigmatism. The associate (Jennifer) that worked with me, she measured me, measured the glasses I selected. She even helped selecting the most complementary metal color. Miss Jennifer marked the lenses to ensure an accurately placed levels for driving, for distance and for reading. The entire experience was customized to ensure quality eyewear. Upon receiving my glasses, I realized immediately they were perfect! I have never had better vision than I do today. Even my field of vision has changed for the better. Honestly, I feel taller!!!

Very poor customer service at the outlet store. My prescription did not correct my vision. I took the glasses back twice and was informed they were the correct lenses. The glasses gave me headaches. I would not recommend them.

America's WORST..staff is polite enough, but the office seems confused and disorganized. They are losing files, making everyone wait a very long time and seem unsure of themselves. I had to pay in full $400 before I could get my trifocals and readers. The prescription was way off and had to have them redone..it took forever and they never called to let me know they were in. Thumbs down for Council Bluffs, Iowa. :(

I went in for my eye exam. It cost me much more than I was told over the phone when I set my appointment then the eye doctor did not even give me the complete exam. I paid for it then he left the building without following through with proper prescription for my exam. The girls had to do the best they could with the information they had. I come in today to pick up my glasses and they're in the wrong friend in the nose. Pieces on backwards. The girls tried again to make it right. This was the saddest medical treatment I've received in a very long time. I would not recommend this for anybody.

I have been to the store several times and the service was horrible. The first time I went for an eye examine, the doctor was great. After I got my exam I waited for three hours to get waited on to order my glasses and contacts. After my glasses came in I waited over an hour to get my glasses. The next time I called the store and was placed on hold waited for about half an hour and no one ever came back to the phone. Today (4/6/21) I went in to order some contacts I was seated and the salesperson came over and told me that she had to go talk to the doctor and would be back in 2 minutes. After talking to the doctor for 5 minutes she went and helped another customer. I wait about 15 minutes and I left. What is wrong with the people that work for this location in NMB. Don't they have an respect for the customers. I have never been treated so poorly.

I have been wearing glasses since I was 7. (58 years) My wife and I both went to America's Best for eyeglasses and contacts. We had to go back 3 times to try to get the proper lens. Now we have been trying over two months and have given up and are going else where. Both her and my glasses were the wrong script. I had to go back for a corrected lens only twice in 58 years. I have had to go back here 3 times and they still have not got it right.

I've been wearing glasses for over 50 years and never experienced anything like this. The eye Dr. wrote my prescription wrong. They redid my glasses only to find out they were wrong again. I went back a third time and the Dr. wouldn't listen to me. She was asking what I saw better with different options. I told her that I couldn't see any of it, she told me to guess. I couldn't guess so she told me what the letters were and wrote it down as my prescription. They offered no other help. I told them I'll have to go somewhere else and pay out of pocket and they said they wouldn't make a new pair.

On Tuesday February 9, 2021 I went to America's Best store #5483 located at 551 S Lincoln Highway New Lenox Illinois. I ordered and paid in full for glasses for myself ($200.39), son ($229.17), and daughter ($167.95). I was told the glasses will take anywhere between 12 to 14 days to come in. On Tuesday Feb. 23rd I received a message and all of the glasses that I ordered and paid for were in and available for pick up.

Went to America's choice at Mansell crossing for eye exam glasses and contacts. They made me go there 3 times for exam, then glasses then pick up my trial contacts. When requested to get my contact prescription they refused to mail it or email it to me and wanted me to come by for a 4th time. I explained that I am not in the country and demanded the prescription they charged me for. Flat out refused... Guess now I'll open a claim with the insurance company and the credit card company. Do yourself a favor. What is cheap is cheap...

My daughter had an eye exam appointment for contacts. After the dr. performed the exam then when it was time to try on and purchase contacts. The lady that was suppose to help us told me we couldn't try on contacts, purchase contacts or even leave with a trial pair until my daughter complete a contact wearing training class, I told her we weren't made aware this was a policy and she stated she could only schedule a class during the week. I told her that I work during the week and I would call back to schedule. Needless to say, they submitted a claim to my carrier, EyeMed, for contact fitting and the eye exam.

America's Best Contacts and Eyeglass wear is the way to go when you want to get nice affordable glasses and contacts. They offer a wide variety of styles and colors. If you want the best skip the rest and go to America's best contacts and eyeglass wear. You won't regret it. And you will want to keep coming back year after year.

They are horrible. I took my family to purchase glasses including my mom. They pull my benefits but informed us that we only had a $120 allowance. Since my mom had no insurance and liked her glasses I paid about $440 for her pair. My wife and kids decided to go across the street to another company where they gave us a $300 allowance on frame selections. This is where this company sucks. They would not release the lock on our insurance benefits and told me I had to wait 24 hrs. Making us unable to select glasses at the next store. Since my insurance allows us to get new glasses every 12 months, I knew this was not the norm.

When I arrived to pick up my glasses, the employee who gave me my glasses to try on, said that she doesn't wear progressive lenses and didn't know how to tell me to use them. I was not satisfied because when I put the glasses on, I couldn't look down and read, nor could I look out into the parking lot and clearly see the cars. The prescription was definitely off and very blurry. She said that the manager, Rowena, would help me, but the manager was talking to another employee and it took 15 minutes for her to come over to help me, even though I was the only customer in the store.

I went to the America's Best eye center in Hermitage TN. Why is the price difference so much. If you pay cash you can get 2 pair of glasses for $69 plus whatever else they charge so about $100 or so for 2 pairs of glasses but if you use insurance They take your $200 from insurance and still charge you $140 to a $160 dollars more to make it $360.00. So are they cheating the insurance company or what's the difference. I really believe this needs to be looked into by the Medicare insurance. Shouldn't the price be close to the same no matter if you use insurance or cash.

America's Best!? More like America's WORST!! If I could give ZERO stars I would! I have officially been trying to schedule an eye exam for a month now! I first scheduled one at the Littleton location for 12/19 (a month ago). They send you all kinds of reminders via email and text, which sounds great IF THEY EVER FOLLOWED THROUGH. The first time I got a call a few days before my appointment saying their doctor had an emergency and they needed me to reschedule. Weird to have an emergency a few days before the appointment, but I thought fine, things happen, I'll reschedule, and rescheduled to 12/26.

I recently went to America's Best Eyeglasses center to get glasses for me and my husband. Everything was fine until we got fitted and were told that the glasses we had chosen we couldn't get because we had insurance. I'm looking like what? Really? We wanted the special 2 pair for 69$. At this point I'm extremely upset. Any special is only for people who don't have insurance. So in other words I feel we were treated unfairly because we had insurance. Which we had to spend money we couldn't afford but needed to spend because we needed glasses. We won't be going back because if I'm spending my money I want what the specials like everyone else.

This is my third year of going to America's Best in Colonie NY... I have had zero complaints with staff, service received or the products. Although the glasses purchased at 2 pair $69.95 incl free exam (which now gives free enhanced testing, that used to cost an extra $50) aren't built to last for years, they serve their purpose and keeps me coming back every year, not only keeping me on track to get my eyes checked every year and if you think about it, when you do go back every year, you can get a different style (who doesn't get bored with the same glasses every day?).

Always website says two pairs for $ 69 or put for this and that and also says free eye exam. I made one bifocal glass. Just one pair. First eye exam wasn’t free. They said if I buy two pair exam become free. And if I buy pair I have to pay two for pair glasses. Ok I paid $299 for one eye glass. I chose cheapest frame. It was only $69 but that is just frame. I have to pay $180 for eyeglass. Not because of bifocal. Bifocal price is only $10. Receipt said right Lens $ $79 bifocal $10 Left lens $79 bifocal $10. I was so surprised this price. Then exam was $50. I just don’t understand. They said if I buy two pair glasses I will save money. But I still have to pay two glasses and two bifocals. Total would be $429 instead of $479. (Just because exam is free and pay only one flame.) Is this normal eyeglass price? It’s not name brand frame. I have bought eyeglasses before but never this much price I paid. Or I was just scammed?

I made an appointment for new eyeglasses at the America's Best store in Sarasota, Florida. I arrived on time and was led immediately to an office for pre-screening. After that, I waited 5 min for my free professional eye exam. After that I browsed the frames for a few minutes when the sales person came to help me select my frames and do the paperwork. The entire process was smooth and quick. All employees were professional and pleasant. The glasses came in 2 weeks. When I went to pick them up I was greeted immediately and the technician was. very patient while fitting my glasses. Total cost for 2 pairs was $ 69 as advertised. I highly recommend America's Best in Sarasota for eyeglasses.

I bought two pairs of glasses in mid summer. One of the lenses fell out and broke when it fell three feet onto a carpeted floor. I was told I cannot order just one lens, I have to order TWO. The cost for a replacement lens is 29.00. And, I was pressured to buy a warranty for 25.00. If the glasses had been made reasonably well, the lens would not have popped out after a couple of months. The Staff person at the Tualatin Oregon Store seemed very "untrained", unable to answer basic questions. All in all it was a very frustrating and unproductive experience .

My daughter and I ordered glasses and contacts from them. My daughter: they did not apply the insurance despite her stating we had insurance. Instead making her pay for me their insurance policy. The difference in price was $280. This took an hour phone call and an hour in person visit to fix. Her glasses were received but no call or text to state they were received. She called to check but the person mistakenly stated they were not in yet. I checked when I went to my appointment 10 days after she ordered them and found them their. Her contacts which were promised earlier than her glasses were never received with a variety of different excuses. After two weeks and several calls it was determined they needed to reorder them and there would be a slight delay in getting them due to issues with the company. Ordered 12/5 and as of 12/16 still not received.

I had to wait for service so I watched the team members. The 1st person had a pair of gloves on. She never removed them going from client to client. In between clients someone she knew came in with a huge hug exchanged, then back to the client with the same gloves on. I asked my team member to don gloves I brought for her. She put on gloves from their supply. I mentioned the POOR infection control and she told me they wipe down surfaces. I told her they NEED to wash or disinfect their hands between customers. I have been an instructor in infection control.

After going to America's Best for new glasses today, I saw the doctor, picked out a pair of glasses and employee Bryan came to help me. We went over some things and out of nowhere the ** manager came over and started to yell at him! Then she started to yell at me! She was on caffeine or ** as she was shaking and trembling. We did not know why she came over to yell at us. Very unprofessional. I called the corporate and they were not interested in talking with me. The lady told me to get over it and go somewhere else and get glasses. Just a complete waste of time and NEVER AGAIN. The place was completely empty, now I know why. Should have the sign changed to America's Worst. They'll be in BK soon.

I had to wait a whole week to get an appointment, was confirmed to the appointment this morning. Was called back to cancel because the doctor wasn't going to be in. Why confirm me if you knew the doctor wasn't going to be in. The last time I was there they didn't verify my insurance so I had to pay out of pocket. They are rude. Move way too fast to understand anything that's going on. If I could give them no stars I wouldn't give any.

I've been wearing glasses for many years and I've had a few problems in the past because not every pair glasses is a perfect pair but I've never had more trouble with glasses than what I've had with mine at America's Best. Two weeks after I bought my pair of glasses I bought a pair of prescription bifocal sunglasses and both eyeglasses both in the same style of frame. My sunglasses are still holding up but my eyeglasses one of the screws on the right side come out and now I'm having to use a screw for my eyeglass repair kit and the screw comes loose and I've had to screw it back and it's come out a few times. Not to mention the fact is their lenses are so hard to keep clean that's why I will never go there again. I could have found a better deal at Walmart but I chose to be stupid and go to America's Best. Oh my wife doesn't like them either. So if you want a good quality pair of glasses do not go to America's Best.

On 10/28/2020, I had an eye exam. Afterwards, I purchased eye glasses that came with a second pair of frames. My overall purchase was about $320. I was specifically told by the representative that my glasses would take about 2 weeks to arrive and that they could arrive before the two week grace period. After a week and two days I began to call to inquire about my glasses. I was told that one pair was ordered and the other was not completed. On the 4th of October, I was told that my glasses were shipped. I called back on the 5th, and 6th and I was told that my glasses had not arrived. I then inquired about shipment on the Weekends, I was told by the representative that they do not get deliveries on the weekends.

Sept 18 I ordered two pairs of glasses, including READING glasses. Got a call BOTH pairs were ready and there were no reading glasses. There are the other pair of glasses were impossible to see with. Had to have that pair redone and asked them to check on missing reading glasses and pointed out that there might be a problem with the prescription as this pair was so bad, They said they would check, I asked them to check before I left. Manager checked something in a drawer and appeared to make a phone call to check. She said everything was fine... BUT Readers arrived but I, literally, could not see the paper in front of me much less words..so, glasses had to be redone... I expected call from Manager but she didnt call..

My glasses last for years. I only take off for bed and shower. The America's Best lenses are scratched to the point where I can't use them anymore after only 2 months. I called. They said NOT covered. Have to purchase new lenses. And that it's my fault because I used the microfiber cloth they provided but didn't HAND wash the cloth. I even upgraded my lenses to transitions. Will NEVER go back...EVER...DON'T WASTE YOUR MONEY...And I paid over $350.

My husband went for the 2 pair and free exam for 69.00 as advertised. Turns out he only needs reading glasses, gets sucked into buying them there, for $100.00 PER PAIR! Complete rip off with bait and switch tactics. Plus, they were rude on the phone. Go to the pros, skip this place.

This is a terrible company with no care for customer service. I scheduled my appointment a MONTH in advance due to COVID. My glasses broke, glasses purchased from them after one year. I cannot see without them. I get to my appointment only to find they canceled my appointment without informing me. Starring they do not accept walk ins. I made this appointment a month ago. Completely ridiculous. My family will never come here again.

I had an appointment scheduled at 10:30 am today. When I arrived I was told the appointment was canceled. They told me it was canceled due to me not responding to a call they supposedly made to me. I pulled out my phone and reviewed the history for the past two weeks and they never called me. When I showed this to the person that was helping me she told me the appointment would have to be re-scheduled. I did reschedule but after much thought of the poor customer service and lack of ability to communicate in conversation I canceled. This place gets 1 star from me and that's not even deserved. I will make sure I get the word out about this place.

Just to put this review in context, my appointment for eye exam, glasses and contacts was during COVID and at 12:00 which is a peak time during the day for walk -in appointments. There were only three staff working in the front area of the office also. When I walked in I was a little concerned because there were a lot of people sitting around inside the facility waiting to be seen for various reasons. What I didn't know at the time was that most of these individuals did not have appointments for exams but were just walk-in's for repairs or simple service. I had already filled my paperwork out online, so I was ready to be seen and I would say I was called back in the first 15 min.

I am reviewing America’s Best Contacts & Eyeglasses on Garth Rd in Baytown, TX. It was a horrible experience with the attending optometrist, Shaynora **. She was like a drill Sergeant telling me what I needed instead of asking me what works for me. Extremely rude and matter of fact. She was worthless in helping me out!! She informed me that she does not work for America’s Best that she works for a different company. The company being Texas Eye and Vision Associates. This was a horrible experience!! This entire store needs some serious change!!

First, I was told to wait while 2 employees gabbed and another put away paperwork then practice frames back in shelves. Second, claimed they couldn’t locate my insurance, I had just driven from eye appointment and knew my insurance was good. So I had to purchase with no insurance discount. The routine ordering was boring. The employee kept getting interrupted while working with me. Nothing friendly or helpful about my purchase. “Sign here, 2 weeks we will call you”. Nearly $400 and she treated me poorly. Fast forward to pick up day. BLM come across my phone with messages my glasses were ready. I found that unprofessional. I go in to pick them up, I’m told to wait by door. I’m called over and I sit down to a rude younger man who asked my name 3x.

I am a teacher. I needed transitional bifocals for computer work and distance. The service took about two hours, during which I went to three different stations for various exams. I requested only new lenses, keeping my old frames. I am not sure what happened to promotional gimmicks, but my total for one pair of lenses was $262.00. I received my new glasses in two weeks. I could not read road signs 200" away, could not see my computer screen (I gave myself two weeks to adjust), and was getting headaches. When I went back with a complaint, the manager tried to convince me that the glasses were the right prescription and asked me to tilt my chin this way and that, asking if I could see better from a certain angle. As a teacher working virtually off of three different screens, tilting my chin just so is just not practical. They did refund my money. I feel like I have lost a lot of time for nothing.

I appreciate the frames and the optician who tested my vision. She was top notch! What I did not like was the lack of a mirror that every eyeglass company uses to allow the customer to view the eyeglasses we purchase. That is a basic service that should be afforded every customer. Why can’t the staff have a mirror on the counter to view the glasses for the purpose of adjustment? C- for Customer Service.

If like to be lied to and screwed over and pay too much for cheap glasses, this is the place. Stay away from this place, thought I could save a few dollars by going here, nope! Going back to EyeMart Express, worth the difference!

I initially went in on Wednesday, August 19th. When I arrived I told them that I needed to get prescription copies for both contacts and eyeglasses. I saw the doctor and had the same request. When discussing my vision care plan, I noted how Aquacomfort Dailies Plus are great and work well, but they are expensive. I asked if I could receive a prescription to a 2nd contact type that is cheaper, so I could try something else, but if it didn’t work, I could resume my prior contacts. The doctor seemed to understand, and noted she had no problem writing me prescriptions for two types of contacts.

Do not even bother! I understand they sell cheap glasses, but I've had nothing but bad experiences with this place. The staff are always friendly and as helpful as they can be but the Company as a whole is a disgrace. We bought 2 pairs each. I very quickly had the lens pop out of a rimless pair. Brought them back, they were repaired, and I was told that I had just used up my 'Warranty'. It is really just 1 prepaid repair! My wife's lens keeps popping out of her rimless. I can put it back in, but brought them in for repair. The put it back in. I said I've done that 3 times, I need them fixed properly so it doesn't keep happening. I was told they're fixed now, that's all they can do!

I took my son there. He couldn’t see well and had headaches every time he wears it. I called them twice and every time they ask me to bring my son and the glasses and do nothing just promise to call back and they never do. I called the customer service to let me do the exam again. They asked me to come for the 3rd time or a refund. When I asked for a refund they said they will not refund me for the eye exam. It will be only for the glasses. I requested to be transferred to another location and retake the exam again. They told me they will schedule it at the other location and never call back.

I am so disappointed with my experience at America's Best. I bought my glasses back March, right after my purchase COVID hit full force so they were closed for a good Month or so. After they reopened about a month later I went to have my glasses adjusted because they were literary falling off my face. I got them adjusted and they felt really good (I'm guessing because they had fit so loosely that I was good). Well by the end of day they were hurting so bad the back of my ears had indentations from how tight they were. I took them back and had them readjusted because one of the arms had popped off. So once again I was good to go.

The young lady name Jackie was very nice and professional. Answered all my Questions and help me pick out the frames that look best on me. She didn't try to sell me something I didn't want. Also, the store was very clean and we had our masks on and they took my temperature upon entering.

On-site ordering is misleading and there is absolutely no customer service available. The in-stock contacts I ordered stated it would process in 2 days, expedited shipping was paid for, and after 11 days still no contacts. I was on-hold with their customer service recording for 25 minutes, left messages and sent emails but got no response. There is absolutely no way to reach someone who can help you. The local store where I am a patient said they could not help because it was ordered online. I finally ordered from 1-800 CONTACTS and received the order in 2 days. It is also worth noting that I received 3 boxes for the price of 2 at America's Best. If this was not a known store, I would report the site as a scam.

My son and I had an appointment yesterday and I can't begin to tell how bad the customer service was at the store on Roswell Rd in Marietta GA! First they threaten to cancel our appointment if we didn't arrive 15 minutes prior to time, literally said they would close the door on us. Then, SURPRISE, found out after 1 1/2 hours that my son has to return for another appointment to get new contacts. Took over an hour for them to input my insurance information and then the power went out. We left but now have to return today to finish the insurance payment process. NEVER EVER will I return to this store again!!

Besides some nasty customer service, I was happy to receive my glasses (2@ $89) in a week. When trying them on, the reading glasses, I couldn't see a thing, when I told the lady she, impatiently, handed me a piece of paper to read, putting it right up to my face was ok, I can do that without the glasses, not wanting to get into an argument, I knew the distance glasses would be ok to drive in, so I left, but the reading glasses are still trash, so I got one pair for $89, in this pandemic, I didn't want to deal with another wait and impatient ppl. I'll be going to a real eyeglass Dr., With personal service. I'm sorry I ever dealt with America's Best... Lol... Not...

They state $59.95 for 2 pairs of glasses which is misleading as it is only for frames and does not include the lens. The actual cost for the frames is $69.95. Then there is a charge for each lens. If you add anti glare or transitions it is an additional charge for each lens. By the time you are done, you will be paying minimum of $250.

I contacted the store and a representative pulled my prescription and placed an order for one box of contacts for each eye. I still had a fresh set of contacts left. When I received the contacts, I never opened the box. One evening, I disposed of my last contacts and the next morning I opened box and found the wrong contact brand. It was my old brand, rather than the breathable brand. I had no choice but to open and use 1 of 6 contacts. Contacted American eyeglass and even though they made the mistake, they said once box was opened I couldn’t return the contacts. I requested a copy of my prescription be sent to me. They said they would put it right in the mail. It’s been over a week and a half. No prescription. I would not recommend.

They have these whizzy word Ad that you can 2 pair of glasses for $99, but thru a lot of mumbo jumbo they explain that I don't qualify. One eventually walks out with a bill of $300 or more. Appears to be a bait and switch technique.

I have worn glasses for many years, and find America's Best to be a terrific value. The price is very welcomed during these difficult times and I found my finished product to be better than I would expect. The best thing I can say is that the branch where I shopped (Shepherd Drive/Houston Tx) has terrific customer service. I had an eye exam there and ordered two pair. When the bifocals came in I quickly tried them on and left (not wanting to be in public any longer than necessary.) Once I got home....the lower portion of my glasses, used for the computer, did not work well for me. We then had a "stay at home" issued due to Covid 19, and after a month I went to a different optometrist for another eye exam.

I ordered my contacts online from them & sent the pic of the new prescription & it was only a few days old. Ordered from them because they were cheaper & thought I would get faster. Then I get an email today saying that my prescription is expired! I ordered on July 5 & paid. I tried calling customer service all day & no one ever picks up. I left voicemail too & still no one returned my call! I would not recommend them at all! I will be getting in touch with BBB!

I’ve gotten eyeglasses from America’s Best twice. Products has stretched, and fallen apart. I’ll never go back. I’m very careful with my glasses. One of the arms fell off. On the first pair I purchased, the paint is rubbing off and the lenses are damaged from wearing them in the sun. Horribly disappointed.

High point location service reps are the laziest individuals I've ever had to deal with. They took shortcuts in transferring my insurance so that my prescription expired before I needed service again. They used COVID 19 as an excuse to limit service availability. Poor customer service courtesy and overall attitude.

Before I began, I would like to say I will never, ever go to this America's Best optical located at 6009 West Parker Rd Ste 121, Plano TX 75093 ever in life. I walked into America's Best for an eye exam. Everything was ok, the optometrists was extremely nice and front desk receptionist as well. But when it came time for me to pick out my glasses everything changed. Like everyone else, I viewed the pairs of glasses I liked and tried them on. Out of nowhere this lady (who was one of the clerks) told me, when I put the glasses on, to place them in a small plastic clear bend that she handed me. At the time I thought nothing of it due to the fact of Covid-19 protocols being put in placed in many establishments throughout the city. But I noticed there was a ** woman who was picking out glasses as well, and she wasn't handed a bend.

I chose America's Best (sadly they don't live up to their name) because they had the 2 pair for $69.95 and free eye exam. I'm not really picky on the look so I figured this would be great... should have read reviews first. My only caveat was that instead of the basic, I wanted to upgrade to transition lenses (turning into sunglasses outside). As I was waiting, I looked at the additional cost for the upgrade and it was about another $60 a piece so $120 plus the $69.95...I figured with tax, I'm looking at ~$200.

Went to America’s Best Glasses and they called insurance and verified how much was out of pocket for me. Paid that amount and 10 days later got new lenses in my frames. Three months later start getting notices that they made an error and I had to pay them another $120. Had already paid them $150. If I would have known I was going to have to pay $370 for a new set of lenses, I would have walked across the street to LensCrafters. Had to pay the additional as they threatened collections and didn’t want that. No solution once you already have the lenses. Couldn’t get anyone on a phone to answer why this was legal. Total scam to pay way too much for standard lenses with polycarbonate and scratch resistant. Never use this company.

First time I went, I asked everyone about the blue light protection and no one knew what I was talking about. They said to talk to doctor. She didn’t even know what that was and said it’s probably anti glare. It’s not the same I learned! I had a gut feeling from that comment and the fact that the doc couldn’t use the technology correctly that I should not get anything from there but I gave them a chance.

I placed an online order for contacts that they prescribed me. They placed it on hold and won't email or call me back and I still have no contacts and am out 85.00 plus 11.99 S&H. I've left messages and emailed repeatedly since 6/7/20 the day after I placed my order and they put it on hold.

American’s Best in Depew, NY is absolutely horrible. I had to do another eye exam for my contacts, no problem with that. They were ordered on 5/30/2020 was told by Keanna that they would definitely be there ready for pick up within 7-10 business days. Also she gave me a hard time with giving me my prescription. Here we are June 15TH 2020 I still don’t have them even though online they have been shipped since last Tuesday. And also because of how strong my prescription is I wanted to order ahead a 6 month supply she (Keanna) also gave me a hard time of doing that. I had to request to speak to the store manager to get that done. And again paid $400.00 and still no contacts. When I call the store they are rude on the phone and only say we’ll call you. So disrespectful and ignorant I will never, ever go there again! Their employees need to be re-taught Customer Service because they suck at it!!

Had to submit prescription numerous times and glasses were still made incorrectly. On hold for 20 minutes with customer service and finally left message for them to call me back. 5 days have passed with no response.

My contacts tore and I needed contacts immediately. They found an available appt for me the same day. I had to go to work and couldn’t go because I didn’t have my contacts. Family Eye Care did not go out their way as America’s Best did. I am now transferring to America’s Best. It was fast great service, efficient and I was so glad I could see better. The lenses the Dr recommended were so clear and comfortable, I was so happy when I left!!?? This my new home. I’m a returning customer from a few years back but I’m here to stay! Come check them out!

I bought a pair of distance glasses and one pair of reading glasses. Both pairs had to be done over because the lab technician made the right lenses for a far-sighted eye, and my eye is near-sighted. The distance glasses are satisfactory, but the reading lenses are so weak that I read better without them. It is also a bit difficult for my eyes to focus with the new lenses. The exam was done with the eye chart, and I was not given actual reading material to hold in my hands and read. I e-mailed the company. They responded by saying someone would contact me. So far, no one has. I did not save money; AB was costly because now I have to buy a new pair of reading glasses.

I needed to get contacts during the whole COVID 19 pandemic. Many businesses are closed, including this one. I am a mother of 2 and work in the healthcare industry, so considered a front line worker. I am very late on getting an exam. I'm quite sure most mothers can understand that with work, kids, husband, pets and a household to run that our health and needs always come last. I called about getting just a month or 2 worth of contacts. I am still working, thank GOD and I have to see to drive. They REFUSED to send me my contacts. They said it was against policy. I told them that in this unprecedented time that many are working with their customers. Especially because I can't go in to get an exam because they are CLOSED.

I ordered 2 pair of eyeglasses but didn’t have my prescription on hand. It have an option for AB to verify my prescription. It’s been 6 days and it’s still verifying apparently but I haven’t received any emails or calls about my order. I’ve already paid obviously and would at least like a callback or some feedback about my status. I understand the situation with COVID-19 but a response would still put me at ease. I need my eyeglasses apparently but if they aren’t able to verify my prescription, I need to know so that I can get my money back and shop elsewhere. Anyone experienced anything similar?

I have a boyfriend incarcerated & is in need of a new pair of glasses. Amanda had listened to my concerns and agreed to help me with ordering him a new pair and get it shipped to him without him having to be there. She helped me look up his past history of glasses he wore and I picked out a few I thought he may like and she took the time to compare them to the new marketed ones these days and told me what they exactly needed to make him a new pair. She was very patient and kind. Great customer service!! Thank you for helping me, to help him.

I decided to give AB another go after a bad experience in 2014. The wait time was fairly acceptable, and the tech was kind. However, she made a mistake and was trying to get me to read the eye chart on the wall without my glasses. Ok, people make mistakes, no worries. The doctor was nice, but I had made some assumptions which ended up not coming to pass. Namely, she never took the prescription off my old glasses. She did a prescription which ended up being wrong. Had to send back my glasses and my contacts (after another eye exam) for the right prescription.

I got an eye exam and bought two pairs of glasses from America's Best. They were supposed to be 2 pair for $69 but even with my insurance (or maybe because I had insurance) they ended up being at least four times that much. The glasses were the poorest quality I have ever seen and as soon as I picked them up I regretted going there. When one pair broke I brought them in to be fixed and they would not fix them without another eye exam. I overheard the receptionist tell another employee they had the frames at their store then she went to the manager who went and looked at my account on the computer and said I would need a new eye exam. I told them I no longer have insurance but they didn't care. Now I have two lenses that I paid far more for than they are worth and I can't even use them. They don't guarantee their product or value their customers. I only wish I could give them less than one star.

Their 69.95 2 pair of eyeglasses plus free exam is so not true.... I paid 589.00 for two pair of generic eyeglasses with a free exam. I will never step foot back inside that fake place.. I had picked out a name brand frame and the lady told me that bebe frames were 600.00 something, they're actually way more expensive than Visionworks.

This is not the 1st time I dealt with America's Best, I was a customer in Toms River, Nj. Always without incidents. Previously, I lived in Punta Gorda & Port Charlotte dealing with the North Port store, again no incidents. As I had another appointment in the area I tried to schedule in Port Charlotte but the only available was at the month's end so I called University Parkway in Sarasota making an appointment for 3/11/20 @ 11:40 am, When I realized my GPS directed me to another facility I called America's Best asking for the correct address, I was 1 traffic light away. I entered America's Best, asking if I had an appointment, I responded yes but I'm a couple minutes late, the receptionist told me to wait until she checks to see if the Doctor will take me. She came out 6 minutes later stating "You're 12 minutes late, you have to reschedule." I responded "for 6 minutes?" Her response "my clock says 12 minutes."

Have had nothing but bad experiences with this company. Only used them as they were in my company's vision plan. Tried getting my Rx sent to me electronically. Was lied to and given the run around by 3 different employees. It's a consumer right that I don't have to come in the store to get my own prescription. Changed the daily contacts brand I've been using for 5+ years to a crappy, more expensive store-recommended extended wear brand without any notice.

I found two generic frames that I liked. They were included in their promotion. I paid for the more expensive polycarbonate lenses like always. When I received my glasses, they were twice as thick and heavier than any of my previous glasses from other stores. I commented that they seem really thick and heavy. I was told that they are light weight but they offer one lens that is lighter and thinner for more money. I did not want to pay significantly more again so I am wearing their heavy lite weight polycarbonate lenses. They seem heavy and slide down all of the time. I wish I went somewhere else. Dont listen to the owl.

I was there on Feb. 19, 2020. I was charged $50.00 for the exam and they refuse to send me the results. I was told about 4 times that the results were mailed and I still have not received them after over two weeks. I have requested that the doctor on duty call me and they do not even know who the doctor on duty was. The manager (Mary) has not contacted me either.

As a young adult I was told that I had an astigmatism and charged significantly more (like $150 more if I recall correctly) for my lenses when attempting to get the 2 pairs for 59.99. I was disappointed back then after finding out ultimately upon going to another dr subsequently and being told everyone has a slight astigmatism and mine was so minor nothing special is needed.

Went to the McHenry, IL store for a new pair of glasses. Bought two pair thinking it would be $69.95 as advertised. What a joke! I ended up paying over $400.00 and could not even wear them. I felt dizzy and sick. They said to come back for a reexamination which I did and they said the prescription was correct. The Dr suggested getting a smaller frame which I did and was told I would be refunded when picking up the new pair. When picking them up the very rude women said, "No we do not give refunds." I told her I was informed that I would receive a refund and she said, "Oh it does say you will get a refund but for the future. We do not give refunds." She said, "You just have to get used to them." I didn't say it but I will never buy another pair of glasses from America's Best. I am still having problems wearing them. I have never had this issue before at other optical stores.

My wife and myself have used America's Best eyewear for many years. We stopped in a couple months ago for my wife to purchase her annual pair of glasses. While in the store I found a new design that I liked, so I bought them on the spot. 2 months later one of the lenses fell out So I stopped in to have them check them out only for them to tell me that they do not provide any warranty on their products but You may purchase one separately. I do not buy product that the manufacturer or supplier will not furnish a warranty. I had no other option than to purchase a warranty on the spot to get my new glasses repaired. PS: by the way, it was obvious that it was a manufacturer's defect or quality issue. I will never do business with them again.

Convinced my husband to help me pick frames. After an hour we found 2 I was going to get but they couldn’t find my insurance information. Asked them to keep the information in my account so I could go back and purchase later. Just called to get the information and there’s nothing in the system. Her response was, "Well I guess you’ll just have to do it again...." And laughed. I will never step foot in another America’s Best and it’s the only company I have ever gotten my glasses from in the last 15 years.

Experience at Woodbridge, NJ. Went in for contact lens exam. Have insurance. Called ahead. AB was informed. Contact lens exam was $89 dollars and for an additional $10 can be a member that covers exams for 3 years. Was year end so decided to get the contact lens exam to avail of insurance benefits. Already had got eye glasses exam done. Just needed CL exam. Was not a good experience with the particular doctor, an arrogant person. But things were about to get worse. They charged me $99 dollars after spending hours. Turned out they charged it as all club membership instead of communicated $89 CL exam and $10 club fee. Insurance pays for exam not club.

Went to buy 2 pairs of glasses and an eye exam for $69.99 as advertised. Had an eye exam, then They wanted $400 for two pairs. I complained but to deaf salesperson. Where is $69.99. It’s a sham. I paid for my exam $50 and left. I went to Costco and had one pair of glasses made for $129. Bottomline, America's Best are criminals and liars. Bait and switch is fraud. Stay far away.

I order contacts and glasses from America's Best at the store in Goodlettsville, Tennessee. I went to the store to pick up my glasses (I was not happy with how my glasses turned out. I have a really low prescription so I pay extra for my glasses not to be thick but they are extremely thick. You can see them in the front of the glasses) but I had my contacts delivered to my house. When they called to place the order I was currently at work so I wasn't even thinking about having them sent to a secure address because I was rushing to handle that call and get back to work. As you all know packages have been stolen. We see it on the news. It happens all the time, I've had my car broken into. I've had my shoes stolen when they came in the mail.

I placed an order about a month ago asking to confirm my prescription and shipping status and got no response, and I couldn’t see a charge on my bank account. So, I think I accidentally ordered a second pair of contacts. I had no response from customer service that my prescription was accepted at all. So, I went on another site and ordered my contacts. They responded. So, I went with them. Then, yesterday I get a message that my order was in pre-shipment from America’s Best.

I had a very good experience with the Norton Shores, Michigan location. My first glasses came back & the height adjustment wasn't right. I had read some negative reviews & thought, here we go ______. I was pleasantly surprised to be taken care of in a pleasing & efficient fashion. When I received the corrected pair all was well. I will definitely go back for next pair. They accepted my insurance & were by far the least expensive option available. They used my existing frames also which saved me even more. Very satisfied with quality.

Saw Ophthalmologist and received prescription. Picked my 2 glasses for $233 with recommendation from the customer service personnel to purchase the SV Polyplus Aspheric lens because it is 2nd to best in getting the lens thinner and better lens than plastic. I was told glasses take 10days to be ready. Glasses took more like 2 weeks. Pick up time glasses were very blurry. The service representative recommended wearing for a day to see if eyes adjusted. I reluctantly agreed though I KNEW glasses definitely were not correct. Images were not crisp and clear. Wore them on drive home and had to switch back to my old glasses (which mind you were very crisp and clear. I only bought new glasses to get larger frames).

This is my second experience with America's Best West Road Houston, Texas. The staff very incompetent, need to be trained. My husband had a prescription. Only needed to pick frames. The wait was ridiculous -- beyond closing time. We back 2/06/20 to pick them up for the second time. They could not find them then we were given 2 pair of lady glasses which she only looked at the last name. They called us to pick them up. They finally my husband glasses attendant wanted to know how he was going to pay without asking him to try them on, see if they fit or needed adjusting, very unprofessional. We paid and then asked for a cleaning cloth. The attendant said they didn't have any, said, "You can have this one." I said, "Where did it come from?" She said, "It's mine." You are giving us your cloth to use. That is not sanitary. We will never go back to America's Best.

I took my children to the Woodbridge NJ location. The people working there were friendly. After the exam I asked about the 2 for 69.95. I was told it was not recommended for my child due to his prescription. All said and done with the ‘extras’ they throw in, my cost would have been over 500.00. And if they accepted my insurance it would have been out of network and ‘minimal’ I would be paid by them so it is just better to pay direct. Seems very shady.

I went to an America’s Best office in south Florida for an eye exam and ordered two pairs of glasses. The eye exam was satisfactory and the glasses which were delivered would meet an acceptable standard. Fitting session was short but in general the fit was OK. Lost a pair of glasses (sunglasses) while on vacation and attempted to use the America’s Best website. I found the web page difficult to navigate, but long story short I selected what it appeared was the sunglasses (from my original order). When the glasses arrived they were NOT what I had originally purchased. I took them to an America’s Best office along the coast of SC to see if I could get the lenses tinted (to make them sunglasses) and after speaking to three personnel in that office was told they they could not tint the lens and had nothing to do with the “online” side of the business. Not at all a warm or friendly attempt at customer service.

We had four appointments the same day, and we're prescribed four pairs of glasses, we received three of the four, and was not told why the fourth pair was taking so long. I was told twice that the glasses were ready but not yet shipped. Physically had to call corporate to get a fast response and satisfaction. I WILL NOT be going back to America's Best ever again.

I went to America’s Best exactly one year ago. Eye exam was good. Purchased 2 frames and was very happy. I purchased the cleaner they personally recommend and it is all I’ve used to clean both pairs of glasses and I can’t even wear them anymore. I don’t know if it’s the lens cleaner or the quality of the lens but it’s like looking through clouds. My eyes hurt because I can’t even wear them anymore. It's actually better to have no glasses on than to look through the cloudiness. I’m very sad about this.

They broke my new glasses adjusting them and then ordered the wrong replacement which means I will not have them for my trip. I went there in plenty of time so this should not have been a problem. Very disappointed.

I've worn glasses most of my life and I've never been so pleased. Excellent quality. I got the black cat eyes and a tortoise color. They are for distance and driving. Definitely getting bifocals and transitions now.

I require "High Index" Lenses. Had an eye exam with their Optometrist. Ordered 2 pairs of glasses. After 10 days, I was notified the glasses were ready. Upon my arrival, It was found that the lenses were not correct. The store (East Northport, NY) returned the glasses to their Lab for reprocessing. Ten days later, I was notified that the glasses were ready for pickup. Upon arrival, only one pair was ready. They needed to send the other pair back to the Lab for reprocessing. Ten days later the other pair was completed. Please Note: the lenses are Progressive. Three months later, I am having problems reading with both pairs. More importantly: If you require High Index Lenses or want Progressive lenses this NOT THE COMPANY TO USE!

I have never received such horrible customer service, at the same place, on 3 separate occasions!! I went in for an eye exam on Dec. 31, 2019, at the Royal Palm Beach, Fl location. The doctor was very nice, but I found the exam to be a little rushed. I walked around, trying on different frames for about 20 minutes. The store was NOT crowded, yet no one approached me at any time to ask if I needed an help or at the very least to let me know who to go to when I was finished. I stood in the middle of the sales floor for several minutes, after I had made my decision. There were 2 employees (a male, Neil and a female) sitting across the store, staring at me and chatting amongst themselves.

I just went in for an exam and to buy glasses and/or contacts, depending on what they cost. Mind you I have good insurance. When all was said and done, I paid $180. Call me crazy but that seems like a lot with good insurance, seeing that I'm supposed to get a free exam and free pair of glasses each year. There were all these added fees...a contact fitting fee, a fee to make glasses scratch resistant, a fee to make them glare resistant. I did agree to get transitional. If the people had been nice, I wouldn't be writing this. The girl behind the counter was just confused. She made appt for my follow up. I asked if I just wait for someone to help with picking frames. She said, "when would you like an appointment?" I said, "wait, I need an appointment to pick frames?" She said, "No, for your follow up."

I've made numerous trips to America's Best for my 12yr old son and every experience went great with my Milwaukee location! Not only are we seen right away but the prices is UNBELIEVABLE! My son always picks out great glasses that always bring our total to $69.95. The only downfall is that he usual gets his glasses back within a week now it's 2-3wks at the max (guess they are backed up). Overall, no complaints with this company.

Changed my insurance & my prior optometrist did not take it. America's Best was only company locally that did. Went to them for "free" exam. Billed my insurance $70 for it so NOT FREE. Cheapest frames were $69 EACH. NOT 2 for 1. Insurance pays $200 towards glasses/contacts. Frames $179.95, so should be fully covered PLUS lenses $109. Charged total $288.95 PLUS $151.16 = $358.95. After $100, not $200 & "insurance discount", ended up paying $171.16 out of pocket for ONE PAIR of glasses! Never again. Going back to previous insurance next open season.

I went to Tallahassee store July 2018, was examed/fitted. Went back later to pick up glasses. $499.00 plus change for two pair tri-focals!! Had hard time getting them adjusted and vision wasn't quiet clear then. Though just need to get accustom to them. Couldn't, so third trip was to adjust glasses again. After more calls, fourth trip was to redo eye exam. SURPRISE, they had wrong prescription in my glasses. Fifth trip went to pick up second pair. Still not quiet right in left eye...they want me to come again!!! NO!!! I live in Moultrie, GA. It cost $$$ for gas and my time being wasted for NOTHING!!! After struggling over a year with these lousy glasses and the expense, I had exam done this week with a real optometrist. Took my paper work from AB....GUESS WHAT? The last prescription AB gave me doesn't match the last glasses they put on my face!!! AMERICAS WORSE will never get business from me or friends!!!!

I went to the office in Saint Lucie West, Port Saint Lucie. I`ve had to go back 6 times to get them adjusted, I could not see very well at all from up close. they decided to make my crystals smaller to fit into different frames. Couple weeks later was having same problem, the frames are so cheap they broke twice, finally they make them anew, now I can see better up close but I am having trouble to see from far. I did not wanted to go anymore so I kept them and use them for spare and still using my old ones. Save yourself some time and money. Don`t go to AMERICA`S WORST.

I went to Americas Best to get me eyeglasses that I really needed, before my insurance ended. I ended up buying one pair and then a second pair about a month later. I ended up paying lots of money out of pocket besides my insurance, but the problem is, that my pair of glasses are very foggy. I can't see out of them. First I thought they were dirty. I'm always very careful with the proper handling and cleaning of them. Well after I cleaned and cleaned nothing worked. Still very foggy.

Walked out after waiting an hour for my appt. Counted 10 employees in the McDonough store and 6 customers when I walked in. Employees making personal calls and too busy to help customer. No toilet paper in bathroom and had to wait over 15 minutes for an employee to restock. Horrible experience.

I have gone to America's Best for contacts, no problem. My employer covers us with Vision Insurance to be use every two years. I decided to go back to glasses believing AB would be my best alternative since they also were my Contacts provider. I had also purchased a membership to receive FREE exams for contacts and glasses, along with discounts on purchases.

There are no glasses that are made in America at this store in St Lucie West, Florida. None. Not even one pair. All of the glasses that I saw came from China. After my eye exam I asked to see a pair of glasses that were made in America. There were none. The person that was taking care of me went to the manager and confirmed that there were no glasses that were made in America to buy. I asked if I could order a pair that were made in America and they said no.

LIC published review 1/1/20. I went in. Asked about the special and by the time I left it cost me $400. I do not recommend this place. All they are is high pressure sales people. You get the cheapest of everything for a high cost. Everything is an add on. There are no deals here. Unless you pay for pure junk save your time and your money and stop being frustrated and just go to a good place that gives you anti glare and anti scratch polycarbonated lens and progressive lens. I paid $200 for everything I needed with really good frames at LONGWOOD Optical LONGWOOD FLORIDA and they take insurance. The eye Dr there is also great and did you know most medical insurance plans cover eye exams. I didn’t know that till LONGWOOD optical told me and sure enough they sure do. I paid a $5 copay. Some you have no copay. Call your insurance company and ask.

Send me to make my glasses and when they called me to pick them up they didn't work, I didn't see well. I called the manager and said that the employee who treated me did not do her job well. I asked him if they were going to keep the glasses and he told me that it was not necessary, that they knew. I thought they were going to send another armor with the problem solved and it wasn't like that, they sent only the crystals. Then they blamed the laboratory. I don't go there or die, these people don't know what they are doing. I have the receipt and pay 24 dollars from my pocket and now I get a bill for 44 dollars and I am without the glasses. I didn't hear when they told me to be careful with those people and it happened to me. O.K. Stay away from this place. The address of this store is, the Palms at Town & Country 8340 Mills Drive. Kendall, FL 33183. My name is Carlos.

I went there because of the $69.99 for two eye glass pairs that I saw on their ad on TV. However, when I got there it was a different story. The glasses that were priced at $69.99 were not the ones you see on TV. They are the ones you won’t like. The ones that you see them advertise on TV cost over $100 per pair. Then comes the other charges. For 2 ugly glasses and all added costs plus eye exam I paid $645. The eye glasses did not even last 6 Months, I cannot see through them, they are foggy. I called America's Best to explain that the glasses are not working for me and the person that answered the call blew me off.

I paid 400.00 for glasses and contacts, when I picked out my glasses the salesperson "professionally" recommended frames that were going to be able to hold my lenses which were thick. I bought the warranty and I wore the glasses 2 times and they broke. They broke just putting them on, like they were defective. I had a warranty though so I ordered another pair and was left without for almost a month. Finally got my new pair and wore them two times and they broke in exactly the same place, while I was putting them on.

Waited to be seen patiently! There to purchase glasses. Staff was seeing other people. Sat right next to one staff member, as the people she was working with stood to leave, I stood to be assisted, a gentleman walks in she says may I help you to him, to me she says, someone else will help you. Then the person that was helping someone else ends that transaction walks past me says may I help you to the person walking through the door! I asked what's going on and the staff had an ATTITUDE! REALLY! I've been a customer there for years even recommending a number of people! Taking my business elsewhere!

I bought a new pair of glasses using my 2 month old Costco prescription. I have 2 pairs made at costco from the same prescription that work great. The glasses from America's Best were not made proper, couldn't read using them. Americas best wanted me to return to costco and get another exam saying my eyes changed, but my 2 month old costco glasses work fine. There is a ** of a woman name Evelyn with multiple piercings in her mouth. It appears she is the one to deny anything being done to fix any problem. I wasted 368.00 on one pair of glasses there that do not work well. Zero customer service. Save your money, go anywhere else. When you disagree she will throw you out and threaten to call the law. This at the Thunderbird and Tatum location.

I have gone to a family ophthalmologist for years and have been hesitant to go elsewhere since I just moved. I was able to get an eye appointment the same day, was in and out within an hour, the cost was great, and the doctors were educated and very professional. Highly recommended!

First of all they advised $69 for two pair. I couldn't get that because I have insurance and that don't cover anyone with insurance which is a RIP off itself. So I ended up getting one pair of glasses. I had to take them back several times to get them adjusted then the arm broke off and they won't fix it. They're going to make me buy another pair of glasses. I haven't even had these for a year yet! I would NEVER GET GLASSES FROM THEM AGAIN! When you can't warranty your own glass for a year they're already telling you they're junk. They never even asked me if I want a warranty on them. So with that said if they break you're out of luck and have no glasses and can't see because they dont care about their customers. So to me this company is a rip-off. Don't go there.

The lady Doctor was wonderful and all the staff was helpful, and very efficient. I went to America's, Best in Royal Oak Michigan. I would recommend this place to anyone. I got my glasses, and was very happy, with efficiency, and kindness of the staff, and doctor.

It's not as bad as a lot of the reviews here make it seem. But it's not as good as the commercials either. Walking in seeing the 2 glasses and free eye exam for 69.95 special I thought wow! Place is so cheap how do they make money??? Walking out I realized ohhh... A few things you should know before going in. Can you get the 69.95 special? Maybe, would you want it probably not. I'll explain to get the 69.95 special. Your vision can't need more than a correction of 2. If it does you'll have to pay extra 50$ for a higher index lens. And that's how they make their money on upselling every little thing. If you need a -4 on your glasses that 70$ pair would easily more than double to 200$. Then the other thing is all these glasses are cheap frame plastic lens glasses. So if you want better Frames, coatings for scratch anti glare, polycarbon tough lens, All will cost extra all not cheap. So there you go secret to how they make money while having such low prices.

Do not be fooled by the 2 for $69.99 deal. They do not disclose hidden fees. Complete SCAM!! I made my appointment for glasses and contact exam and. When I went in I was asked if I was doing the $69.99 deal I said yes. No mention of additional charges. After my exam I was told I could not get the deal because I got the contact fitting exam. My exam only was now $89 with no glasses. If I wanted glasses they would be $59.99 for cheapest ones each. So my $69.99 deal I came in on would now be $208.98!!! I even offered to pay the difference of contact exam and was told I still couldn't get 2 for 1 deal on glasses. Complete rip off!!!!

This place is a definite no. I will never ever try to order from them and will definitely tell everyone to stay away from them especially customer service. They lie to you, scam you, and are all about your orders being what they want them to be. More money, higher glasses and contacts. Match for match. They don't email you proof or after 3 weeks of wearing trial contacts help give you what you want instead keep making it a pain in the behind where finally it comes to cancelling an order. I will never ever order from this rude disgusting lying place.

I first called to see if they excepted my vision insurance. I talked with Charity who was very nice and professional. I was given an appointment for the time that fit my schedule. When I arrived I was greeted with warm smiles and happy faces. I filled out the necessary form and gave her my insurance card and driver's license. I didn't wait long at all before I was taken into the exam room with Aisha. She was also very nice and professional. After she completed my exam, I met with Dr. ** for my results. She was also exceptional. I was told that I needed bifocals. I picked out my frames with the help of the ladies who told me what looked good. I finished the process with Elizabeth. I connected with her instantly. She was so funny and really made the whole experience better. Thanks to all the staff for making me feel special. I would recommend America's Best for anyone needing glasses. I am so happy that I went there.

Not good glasses at all. Cheap frame. I'm going back to the eye doctor to get good glasses. I will not use them again. They did not check my eye very good. Order 2 pair didn't last more than 1 yrs. The frame already broke. Bad experience what you pay is what you get. For 69.99 that tells it all. I will not be back to see them.

Went there yesterday for the first time. The optometrist was very nice but the girl that checked me out had zero customer service skills and was rude. My bill was higher than they quoted me over the phone by $40. My left eye had a little oozing last night and felt irritated and today I WOKE UP WITH PINK EYE! I'm trying to contact their customer service department but can't easily find that info. Ugh.

I went in for glasses, was talked down to by the doctor, wasn’t helped at all finding glasses so I gave in and chose contacts. I was told I have to take a class on how to use them, even though I know how. No one who worked there could answer any questions I had. It was a terrible experience.

“America’s Best?” What a joke. They are unhelpful and love pigeonholing their clients into their own brand of contact lenses. I had an order out for another brand before the exam and they denied releasing the prescription to the other company because “the doctor didn’t like that brand” (Tammy). If I am paying for the exam, I should have the right to choose which brand I want. This is yet another example of “you get what you pay for”. Regardless, they just lost 4 clients in the process.

I have asked the national claim dept if having two pair of glasses of same exact brand with the screw that holds the lens in place falling out is normal. They denied my claim. Never have I had this happen with eyeglass and I lost one of the frames. They will only fix under the warranty I purchased where I get only one free fix. They say it has to happen to multiple to be a defect. Is that big business slapping me around or what.

I purchased 3 pair of frames and prescription from this place...spent nearly $1,400. I asked the clerk for a cleaning cloth for each pair of glasses and she stated they would not give me any because of the types of lenses that I purchased. Ridiculous. I told the manager what I thought and she said, "I guess we can spare one cleaning cloth." Last time here for any reason. I told coworkers and a couple had already had a less than good experience.

I ordered my glasses on October 2nd - the same day I received 5 emails telling me I needed to submit my prescription.. to which I submitted it all 5 times. On October 9th (an entire week later) I was sent another email that I needed to change the type of prescription from progressive to single lens. It is now October 28th and I have not received my glasses. I've contacted customer service multiple times with no help from them. Since the 16th the status on my glasses has been "in quality testing" but customer service then says it's being sent to the shipping facility - they've been saying that since last Monday.

They refunded the cost of my new glasses.

DO NOT GO HERE! I went to the one I’m Metairie, LA. Very unprofessional workers that do not know what they are doing. I’ve had to go there 4 times and moved to another eyeglass business and am still having problems with this place! My prescription is wrong and they did an eye exam on me twice and said I just need to get used to my glasses. I’ve worn them for a week and nothing. I’ve worn glasses for 15 years and never had this issue. They gave me my money back for my glasses because they redid them and I still couldn’t see. I went to a new place and they did my glasses and still can’t see! So it’s the prescription! When I called they told me to come back in for a 3rd eye exam!!!! The manager wouldn’t even get on the phone with me. She made the receptionist refer messages! I’m livid.

The worst service ever - unprofessional, rude and the whole crew either has a coke habit or they all are sick and shouldn't be at work touching peoples faces - 2 eye exams had to be done and neither prescription gave me a pair of glasses that I could see out of. The "doctor" actually yelled at me during the second exam telling me he had 5 degrees pertaining to the eye and 35 years of doing business - sorry doc time to retire. Still don't have glasses with all your experience and expertise????

I purchased glasses from America's Best last year and had no issues. This year I wanted to get a prescription for contacts. I had my exam and the doctor told me that they had samples of my prescription available at the location. I was ushered to someone who was to get me samples of the dailies to try and I sat forever waiting until he came back saying the doctor made a mistake on writing the prescription and he had to wait for the doctor to become available so he could straighten it out. I waited at least 20 minutes. The doctor straightened it out apparently and then I was told they didn't have them available and it would take a week.

Poor fit. Then Dr could not see me. Had to make new app. I will not be going back. This will be last visit from me. Same thing happened last year. I could not see any better with new glasses. If glasses don't work Dr. Should have to reexamine at that time. I have waited 2 weeks for my glasses to arrive. I am very unhappy with this store.

I went in on the notion "2 pair glasses 59.99." I recieved eye exam and searched for my 2 pairs of glasses. I upgraded to the 99.99/2 pairs. I brought to the Sales Associate and she gave me a bill of nearly 400.00. I said I was upgrading and misunderstood? She explained I needed all this add on Glare, protective coating etc and mandatory insurance on at least 1 pair. I got her to knock off many "add on". Sales person was rude after that. I wound up paying close to 300.00 and when picked up glasses I had 2 of exact same pair which they tried convincing me I ordered! Who buys 2 of same glasses? I picked 2 seperate ones. So I stuck over paying what I expected and both pair broke with in 3 months. Did not bother using insurance I mandatory bought. The place is a scam and commission type of sales. Do not waste your time.

I got 2 pairs for my mom, when she try them, it was hard for her to put them on. I went back there for complaining and they said; they couldn’t fix it because it will be crack the glasses if they touch it.???

I’ve used America’s Best one other time and had no problems. This time was so bad that I will NEVER step foot in the Rockwall Texas store again! Between both my husband and myself we spent $1000 on glasses. When the glasses came in, my husbands prescription was written wrong. His distance was so distorted. My bifocals were too low. Had to go back for another exam. Our glasses had to be reordered.

I had my annual eye exam today. It was thorough and comprehensive. I had to wait 30 minutes past my appointment. My problem was that I was treated badly much like a criminal by staff members. Some of the staff I considered to have bad hygiene and untidy. They were also engulfed in conversation non work related as I tried to make decisions. It was very distracting. In the end I only needed readers and bought two pair. I had insurance but the deals don't carry over to insurance and I ended up paying $100.00 with insurance. And the warranty is $25.00 more if I choose to take it when I pick up the glasses in a week. They got me coming and going and treated me badly.

I scheduled an exam for 4:30 at Arlington Heights store and arrived at 4:20. I was ushered into anteroom and sat there until 4:40 at which time a young woman with two minor children sat in same room. The Technician immediately took the "family" into the exam room. I went back to front desk and asked why I did not have service while others obtain service who arrived later. Front desk (asst manager) did not understand why I didn't get service. He talked to technician and returned to me. He stated that she would assist me "now". I returned to my seat and waited another 7 minutes. I then returned to front desk and asked what the definition of "now" meant. Again, asst. manager did not understand why I did not get service.

We have been purchasing from America's Best for last 5 years, and never did we face any problem. But since we shifted to New Jersey this store# 5889, address of which is Woodbridge Commons, 306 Route 9 North Woodbridge, NJ 07095, Ph, 73277710014. They have the worst manager and customer service. I bought a frame for which they billed my insurance, then following some bad behavior and customer service from their end, I returned the frame 2 days later. The Manager ** promised to reinstate my insurance claim, but apparently didn't do so. I faced so much harassment due to this.

America's Best Contacts & Eyeglasses should change their name to AMERICA'S WORST CONTACTS & EYEGLASSES. I went to 22 Spring Valley Market Place Spring Valley, NY, to purchase eyeglass accessories for my son. The entire time we were there not one worker greeted us or asked if they can help us and sadly we were the only customers there. I spent 15-20 minutes looking at the accessories before choosing a case. The case I decided to purchase cost $3.99, and the advertisement stated $2 of your purchase price will be donated to support the Boys and Girls Clubs of America, so I was happy to donate to a good cause. I asked one of the workers if I can make my purchase. He took the case from my hand and he asked another worker what was the price of the case.

Rude or weird folks in San Jose office. I went there because they had glasses advertised for $69 a pair. They said they will not take prescriptions which are attached in email or photos. I thought I order glasses online and so printed prescriptions is not a legal requirement. The way they behaved was weird, as if they didn't care to lose business or provide business to me. The behavior was very rude.

Lousy tech service and I believe they are racist Toms River NJ. Brought glass from America's Best. When we went to get the glasses the tech didn't try the glasses on my wife. Just gave them to her. I had to ask her, "Are you going to adjust her glasses on her face?" She then proceeded to do it. Going back to Walmart from now on. Cost a little more but customer service is fantastic. I feel they treat ** customers differently.

I don't usually like writing negative reviews the first time I visit a business because I like to give them a chance, but my experience this morning at this place was way below my expectations. I went in for a contact lens exam to update my Rx. I stated that I wasn't interested in getting glasses (I always order online to avoid paying high prices for frames and lenses) and that I just needed new contacts. They pushed their brand on me, I agreed that I'd try them, and then when they went to see if they had any contact lenses for me for a trial, they didn't have my Rx in stock. I understood this, but I asked the saleswoman who was checking me out for a written copy of my prescription and she stated that she couldn't give it to me because the doctor stepped out. I couldn't go two weeks (according to her, that's how long the lenses may take to come in) without contacts, so I needed a copy for myself to order them elsewhere.

I went in on 8/16/19. Picked out 2 frames. 1 for my every day and another for sunglasses. When I placed the order everyone was very nice. I told them that I had lost my glasses and really needed the new ones. About 2 weeks later I received a call that my glasses were in. When I went to pick them up, both glasses were put in the same frame and not what I had picked out. I work in customer service, I understand things happen. They placed the order again. Another 2 weeks go by get the call to pick up my glasses. This time my reg glasses came but no sunglasses. Needless to say I was mad. Again I am in CS and when someone is having a issue with what I am helping them with, I stay on top of it. Follow it through until it is resolved.

I go to Largo Fl. America's Best. The eye exam is outstanding, where they take their time and explain everything. The group there are customer service driven professionals from the eye exam to the final glasses adjustments (hats off to Alexa **). Their website is awesome, with plenty of filters to get to just what you want. In this day and age, you won't be treated any better anywhere else. So don't even waste your time. There is no comparison!

I found the staff to be courteous, kind, careful and most helpful; no question was dumb, and when I would change my mind, she never got impatient. After the glasses were made, wanted changes in both pairs saw no visible frustration on their part. "You must be satisfied, and call or return if problems." American Best is less expensive than most places so what more do you need or want?

I have been wearing glasses for about 4 decades now and have purchased so many different types of eyeglasses over the years. The one I purchased at America’s Best Contacts and Eyeglasses is probably the worst in terms of quality. It hasn’t even been 18 months since I’ve owned it and the temples broke as I was removing my glasses. I will never ever purchase anything from them ever again!!

I had thought I was getting 2 boxes of contact lenses, (6 per box) which is what I usually get from my optometrist's office. I paid over $150 for this. Come to find out there are only 2 lenses per box. I paid all this money for only 4 months worth of lenses when I thought I'd be receiving a year's supply. I thought I'd be saving money going through these people. Should have ordered through my own doctor's office, or even Walmart. NOT HAPPY AND WOULD NOT RECOMMEND!

I purchased a pair of glasses in Feb 2019 spending $378. I bought the Digimax Ultra HD Poly w/ NeverGlare. The glasses are barely 6 months old and I can hardly see out of them. The lens are hazy. Went yesterday to see about getting them fixed, was told "So sorry, nothing we can do." They had no record of the extra warranty that cost $25. I had to buy it separately since they said I couldn't put it on my flex card. My bad for not having the receipt. I will not go there again.

Arrived for my scheduled eye exam under the "Swoop in for TWO Pairs, just $69.95" advertisement. I wanted to use my frames that fit perfectly. Just needed an updated Rx and lenses replaced. Was told that it was an additional charge for that. So they will provide cheap plastic frames with lenses and a free exam for $69.95 but if you want to allow them to keep their frames and use your frames, it is an extra charge. Was told that to replace the lenses in my frames, the charge would be $220 for one pair and $440 for 2 pairs. That is not "cool". Never was told what the charge would be to include the exam but was told I would not be able to find a better deal. I mentioned that the on-line supplier provided the lenses and the frame for $58.95. They quickly recognized that I was not going to a victim of their practices and did wish me a good day. I wonder if anyone gets out of there with an eye exam and 2 pairs of glasses for $69.95.

I made an appointment for an eye exam and went at my scheduled time. I asked what the pricing on progressive lenses would be, I was told 2 pairs for $220. I cancelled my appointment and left the store. I searched their website and clicked on every link about progressive lenses and it came up as $59.00, nowhere is it listed the the glasses would cost $220. The website is not accurate and is deceptive.

I've read lots of bad reviews about this company and maybe it was just lucky for me to have great service and product from the America's Best near me (Arcadia Crossing) in Phoenix. Dr. **, the OD that gave me my exam was thorough and personable. Joyce, the staff member that wrote up my eyeglass order, did all she could to find the best possible package/price for me.

I took my daughter here and they gave her the wrong prescription for her. She is a child and assumed there was something wrong with her, since a "doctor" prescribed the glasses. I took her to a specialist, as we were afraid she was going blind. She is not, just had the wrong prescription from America's Best! I called to speak to a manager and received a bad attitude from the woman answering the phone.

America's Best should really be called America's most pathetic. First of all the quality of lenses is horrible. They scratch just by looking at them. The eye doctor never gets the prescription correct so you have blurry and distorted vision. When you call in to make an appt. they ALWAYS put you on "ignore". Look, with all the competition out there, PLEASE don't wasted your money at AMERICA'S WORST, go to a qualified place like LensCrafters etc. I used America's Worst for a long time but NEVER again. They make a horrible product, they have horrible service, and are just plain incompetent.

I was a long time customer at the Geneva location as well as my family. The current staff including the manager and area District Manager (Lisa) are totally unprofessional and incapable of dealing with customer service issues. I filed a complaint with the corporate office and got ZERO results and a very sarcastic phone call from the district manager. Please do yourself a favor and check the overall Better Business Bureau rating for America's Best! Rating for the corporation is a D minus....And, please do yourself a favor and read the complaints on Yelp...especially the former employee's post. It's an eye opener! I am gladly taking my business elsewhere. It's very obvious that the corporation has no regard for their customers. Lisa the district manager is a disgrace to the company.

Worst Ever Customer Service - Had a 4.50pm Appointment. Waited for an hour, they took the customer in that had a 5.15pm appointment in before me. I went to front desk to ask the wait time. Told them, "I had an appoint for 4.50. It's over an hour wait time. I have to go to work..." She looked right at my face and told me "why dont you go then". I said, "I am only asking how much more time." There is a reason we make appointments. She then said, "Well get out right now then." Guess what I did... walked right out and called the corporate Customer Care!! Would NEVER STEP IN FOOT THERE AGAIN! EDISON NJ STORE.

Well, after seeing so many commercials on TV about this place, I decided to go! MISTAKE! When I walked in everyone said, "Hello." The a woman named Catherine said, "How can I help you!" I told her my price range! I already had my script from a previous place for my glasses! I picked out a pair of frames! She then continues to ask me which pkg do I want! I picked the middle one for clarity! I told her in plain English that I would never buy a pair of glasses without transitions! I also have to have no line bifocals, which she said, "Of course. No problem!" She said, "I can submit your $125.00 to Aetna for your insurance. All you have to pay out of pocket is $78.08!" I thought, "Wow, great price!" The frames were only $65.00, so I go to pick them up yesterday and I'm on my way home and they are not transitions!

Worst ophthalmology appointments ever. After more than a month of recheck appointments at two Maryland locations, my daughter is still without a functioning prescription. Nothing but excuses and conflicting prescriptions and odd contact brands. I see now that they have D- rating with the BBB and many terrible reviews. How can a company be allowed to operate with such a poor track record? I have begun a complaint with the corporate office because they need to be held accountable for their negligence.

My first time going to America's Best way okay, my glasses were ok. Went back 2 years later and got an exam but when I got my glasses, couldn't use them, couldn't see anything. All blurry after they said that was the prescription the doctor wrote, and I use the term doctor loosely. I told them I wanted my old prescription put in the new frames. They couldn't even get that right so now I have 2 pairs at 350 dollars that I can't use. I will never go back there again!!

I went last Saturday to get a pair of glasses and contacts. They took a while but overall I was happy because of the pricing. HOWEVER, I scheduled my son an appt (he’s 5) I spoke to 3 different people on Thursday 8/1/19 and finally got his appt scheduled for 8/3/19 at 11:20 because my follow up was at 11:45 the same day. I was put on hold many times when I scheduled his, talked to 3 different people (I have no clue why?) I told them he was 5 and failed his vision test at his pediatrician. They scheduled his appt. I confirmed both of our appts via text messaged on Friday. I wake up on Saturday morning and check my e-mail & I have one from them saying my son missed his appt but I checked my texts and it was verified for Saturday.

This was my 3rd time in 6-7 years using America's Best. In the past there have been some minor inconveniences and delays. I hoped things would go better this time. The initial visit went well. I was told to expect my glasses in 1 to 2 weeks. Two weeks passed, no glasses. Dave, the manager, admitted that the order card had been marked as 'dispensed' and the order had never been sent to the Lab. I requested an expedited order. He said it should not take more than "a few more days". My glasses arrived several days later. The right side lens was incorrectly made; the glasses were unusable. I requested the new glasses to be compared to the prescription from my ophthalmologist. Dave found that the order that was sent to the Lab was incorrectly written by his staff member. I cancelled the order and demanded a full refund. Dave apologized for the delay and the incorrect lenses. My payment was refunded. I will never use America's Best again.

The first issue I had is I called to make appointments for my children to get eye exams because one of my children is 5 years old they would not see him. As a result we had to go someplace else to get their eye exams. After getting their prescriptions I looked on the website to find out about the $69.95 special. The website specifically says any two pair of glasses with single vision lenses for $69.95.

Went to America’s Best because my regular eye doctor cut down on his hours (patient for 10+ years but he could only see me during my work hours.) I save up $200 each year for my exams, contacts and glasses, and the lenses. I took my $200 to America’s Best in March of this year, and it is now almost August and my I still cannot see properly. Went back to America’s Best three time trying to get my simple prescription correct, and was told my eyes would just need to adjust.