America's Best Contacts and Eyeglasses Reviews

The very most absolute worst customer service ever. The person that assisted me today at check in (Mark) did absolutely nothing to assist me. My wife has AFLAC (Davis) Insurance and had just been there for an eye exam. Yes, I am on the policy. Yes, my wife and the policy are in the system, as am I. This person did nothing to locate her information or the policy. As if he just did not want to serve the customer. I believe he deleted the information, as the young lady standing behind him shook her head in disagreement when he said there is no policy. Despite me on the phone with my wife confirming the policy and number he stated there is no policy, and I cannot be seen today. Never even bothering to inquire if I wanted an exam at regular price without insurance. The attitude was he did Not want me there. So, I left, never to return. My wife also will never be going back there. Store: 3201 Macon Rd Suite 105 Columbus, GA 31906.

I had an appointment this past Saturday, and want to share my experience at America's Best on Wade Hampton Blvd in Greer. When checking in I couldn't find the name of my insurance and felt like I needed to rush to check in. The lady at the counter told me to take my time and even gave me some names of the vision insurance companies to see if any sounded familiar. After my exam, I was greeted by Derrick, who was very helpful. I had no idea what type of frames I wanted. His words were, "We will have fun picking them out!" and that's exactly what it was.. fun! The whole experience was very comforting from the check-in, the exam, and picking my frames. I appreciate this and after I left this appointment I was in the best mood! It's the little things.. Thank you all!

I just walk in new store location store #4150. Gm Kelly is her name. She was is very professional/knowledgeable, help me through the complete process. I would and will recommend Kelly @ store 4150 to anyone/everyone that is considering/needing vision options. It was worth the visit. Thanks again. William

I went to America’s Best because a family member referred me. I got an eye test and went ahead and bought frames and lenses. It took over two weeks for them to come in, I was excited because I had never had a real pair of glasses, just readers. It didn’t take long to realize I couldn’t read with them so I had to go back. They weren’t cut properly so I had to leave them another two weeks for repair. I went back for the fourth time and on my way home I realized that they were crooked, I turned around and went back. Of course there was no one to help me so now I have to go back next week when someone who can fix them will be in. That’s where I’m at and I’m not very impressed. The glasses were close to $500 and now I’m afraid I’m going to pay even more for the gas.

Avoid beaver creek commons. Told 1week they will be here. Now it’s been 2 weeks and the very rude customer service lady should be fired asap or you will lose a lot of customers because of her. I will never use them again. I am also disputing all charges on my credit card. They lost me and my whole family’s business.

Despicable and unprofessional! My four-year-old grandson who is autistic / nonverbal. We were asked to leave, America's Best because he was making sounds. Workers at America's Best ask if it was a dog in the store.

My experience is specific to America’s Best Contacts and Eyeglasses in Winter Garden Florida. Summary of events: Ordered Glasses 12/11 /2024. Wrong prescription received 12/26/2024. Ditto 1/8/2025. Still waiting on my glasses 1/29/2025. Will never use them again!!

Do not go to this place. It is horrible. I had my exam on January 6th. We are January 28th and my glasses are not ready. They don't even know where they're at but they were sure to get my money before I even ordered them. This is a horrible experience. I will never go there and I will never even refer my worst enemy because I now been 3 weeks without glasses and they don't even know where my glasses are. This is unacceptable. This place is a joke.

Fran is so rude. Extremely disrespectful. Rolls her eyes at customers. Ignores customers in front of her. I would like to give them a -5*. I would not recommend that you visit the Fairless Hills location.

They must get paid more for complex lenses. I am a simple farsighted Lens. I use glasses for driving and particularly at night. My glasses and sunglasses LIVE in my car not in my home. I don't need them in the home. When I need to, I enjoy ornate readers for the home... For some reason the store in Summerville SC wants to incorporate my readers into these glasses. When I picked them up, I can't even see far away, everything is blurry, but everything in the immediate view is as large as Texas! I don't need them for that. I am not nearsighted I am farsighted. I'm going back to have them review the mistake they've made - I'll update the results. But I will say when I picked them up, they were trying to convince me that since I use readers these glasses are correct. Welp... nope, they are not correct I don't need to incorporate any reader usage in them.

Second year going there, very good experience with the staff and doctor. Variety of pricing and choices of glasses. The lower rating is because of the delivery of the glasses (5-7 days) turned already to 20 days. Still waiting.

This store on Jefferson Avenue, in Newport News, VA is a total disgrace. I was scheduled an appointment for today at 5:30pm and I was basically harassed with numerous confirmation text and emails. I even filled out the patient information online form. So, today I arrive at my appointment after taking off from early from work, only to find out that the doctor is not seeing any more patients. I called earlier to let them know I may be a little late. The employee on the phone said the doctor could not see me if I was more than 10 mintues late. So I arrved before 5:30pm, only to find out that the doctor is not seeing any more patients for today. When I arrived to the store it was uncomfortable and extremely overbooked and busy. I will not be doing business at this location ever again. This is just bad business.

The America's Best located on Grand Parkway Marketplace 6600 Spring Stuebner Rd is a very professional place... From the moment I walked in the building being greeted by the General Manager, To be called to the room to get my eyes tested and Then moments later to be called in another room by the eye doctor was very timely and pleasant. The highlight of my visit was to have such a knowledgeable, optician (**), who educated me on the different type of lenses that would fit my lifestyle. It was a great experience.

I went to America's Best to get my eyeglasses. On my first visit, I was seated and did my pre eye exam and sat in the waiting room for 40 minutes and someone came back and let me and another gentleman know they made a mistake and they did not have a doctor scheduled for that day. They rescheduled us to the following week. I went to the appointment the following week and everything went fine. However, they told me I would receive my glasses on 1/13. I called and spoke to Christina and she was rude and gave me excuses. It is now 1/17 and 18 days after my appointment which they say 7 - 10 days and you will have your glasses. I spoke to Christina again today and she was once again very rude and talked down to me when all I asked is do you know when they will arrive. I was treated disrespectfully and after I get my glasses I will not visit them again.

Made an appointment, refused to buy into their upsales. Ordered their 2 for sale. Was promised glasses in 2 weeks. Called in 2 weeks and was told would be 3 more days. Called back in 3 days still not ready. Called in 4 days and was told 1 pair was ready. Was promised both pairs in 3 weeks. Their cheap prices aren't worth their extremely poor service. Take your business elsewhere. I should have spent an extra 10.00 with a different company to get them same day. I hope they will actually be there Saturday.

I’ve worn glasses for 45 years and this was by far the worst glasses buying experience of my life. I was told that if I didn’t buy the most expensive lens they sold I “wouldn’t be able to see out of them”. They sell overpriced generic frames and have the absolute worst sales kids that for sure must work on commission. After 3 weeks of not hearing a thing, I called them looking for my glasses that had been ready for who knows how long. It took the obviously undertrained pushy salesperson Ignacio an hour just to give me a price. Never again would I buy anything here.- Michael G.

Got eye glasses from this place paid close to 500 dollars and the lenses were scratched within the first 6 months what a joke! Called them and all they were able to do was schedule me for another exam in which I had to pay for so guess I will never be going back to this place

I had an appointment today that I made a few months back. I come to my appointment early and was told I had no appointment. I explained that I did and the girl got rude with me. I asked about Optimum insurance and she said no. She then told me to go across the street to Optimart that they will take my insurance. So I did just that. The girl behind the counter was so polite and nice. I made an appointment and she said she would put me on the cancellation list list. After going to America's Best for several years I found a place where I feel comfortable with after going to Opti mart.

I decided to go to America's Best because they advertise the best prices. After going I don’t plan to return after finishing my process. I had to go for the exam then the next week for a follow up contact class which they did not have the contacts I needed. The next week I had to get the contacts. Well being my first time wearing them I lost one and called to get a replacement and they tell me 2 weeks to get one contact in. This was just too much. They should be stocked on supplies for customers. I should not have to go to the eye doctor every week for a month or longer.

Staten Island Hylan Boulevard store. Do not go. Had a problem with my glasses and they refuse to help. Customer service is horrible. You go there and you’re wasting your money. Twice I use them and twice I have problems with my glasses and the second time they told me there’s nothing that they could do. I only had the glasses for two weeks. I can’t even look through them, wasted money. Stay away from this store. Go somewhere else. It’s a Mickey Mouse store.

I have been going to America's Best in Westminster for ten years and this was my last time. They are doing virtual exams now. Went through the normal tests when I arrived in all about 30 minutes. Then an hour wait to see the virtual doctor, only two people were ahead of me. So it’s been 1.5 hours and now I’m in the chair, 25 minutes later the doctor logs in, 10 my items later in infront of the technician explaining that one pair should be for computer and one for distance. She said we only have one prescription, I’m like how is that possible, the tech tested both pairs I brought in, talked to her about the distance to my computer and even the doctor stated the prescriptions should help with the eye strain. Now 2 hrs and ten minutes I said I wasn’t waiting to go back in to the doctor, they in messaged the doctor but couldn’t give me a time when he would respond.

I set up the appointment online for the 2 glasses for $79.99 and free eye exam. I explained I wear contacts but didn’t want a contact appointment. The doctor did both for me. The doctor also suggested my 11 year old gets contacts. I was unaware that by the doctor suggesting it she was charging me to do a contacts appointment/prescription as well. I was charged an extra $125 for me and $125 for my daughter to “join the club.”

The worst experience in glasses, bad quality glasses. I pay $550 for a glasses and for the day on until now always scratch, not matters how careful you are to cleaning the lenses and they want me to charge again $350 for glasses lenses replacement

I attempted to order my contacts and it took SEVEN calls in 10 days with SIX promises for a call back. When I finally got through, I had over an hour wait time on the phone. When a "manager" (the only one with any authority in the store) finally came to the phone he was unable to fulfill or honor published promises, advertising and/or pricing. I asked to speak to the store manager and was told she is off for 3 days and the assistant manager is out for more (they were unclear on when he/she would return).

Absolutely terrible service, waited for hours despite an appointment, you don’t even see a doctor in person; which begs the question couldn’t this have been done in my living room without the long wait in uncomfortable chairs?

I recently had an eye exam at America's Best Contacts and Eyeglasses (Montgomery village, MD Location), and I couldn't be more pleased with the experience. From the moment I walked in, the staff was welcoming and professional. After our exam their staff (Miriam **and Sha) provide us detailed about our insurance coverage that help with Finding the Perfect Frames.

Showed up 15 minutes prior to my 3:15 appointment. I was informed this was a remote appointment and was told by staff in the building that corporate overbooks them. They told me that at best they can do 2 remotes an hour because of waiting for doctors on the webcam queue. Because 10 doctors work a TON of locations. They are told to schedule 4 an hr and people can cancel if they don't want to wait. It took over 4 hours from start to finish. Next time I'll bring a snack bar.

Happy holidays, good afternoon, I am really very angry with your company, I bought my glasses with you a few months ago, the customer service at this branch is terrible, none of them has empathy with the customers, horrible, I already left mine once because they broke, it took them 14 days to give them to me again, a week later they broke again, I go and they tell me they have no more warranty, ok I paid a total of 250 dollars for the glasses, they are very ordinary and I am really tired, I want my money back, I will call my card to have them returned to me, I will send an email to you, consumer protection, and I will put up all the reviews I can, you sell poor quality, you charge very expensive, it is a scam for the customers, I want my money, you cannot scam the customers in this way.

I ordered my glasses in store in Bakersfield CA Ming Ave store. I WAS ASSURED, my glasses would arrive before Christmas, they the timeliness should have had my glasses yesterday. Today I called and was told they have not arrived yet and maybe I they would be delivered on Monday. MAYBE! Since they are closed Thursday and Wednesday... If They don't arrive Monday, I won't be able to see Christmas...

Had an issue with my left eye seeing clearly, To these people about it, had an eye exam and the Dr, said, "Yes your left eye is weak." Bought 2 pair of new glasses. About a month later, I noticed no difference in my left eye. Went back and explained my issue, was told because of your cataracts that is the best they can do. I said my old eyeglasses are the same as my new ones, why would they want me to purchase $300 of new glasses that aren't any better than my old glasses? This review is for the Surprise Az location

First of all, I walked in and waited 25 minutes before anyone greeted me. I got someone’s attention and told her I was there for my 230 appointment if anyone needed to know and the response was “You’re good”. I’ve then proceeded to wait until 350 to be seen by the doctor. I then went out to purchase my two pairs of glasses for 229 as advertised all over the wall and was told that one pair of glasses was going to be $300. The bait and switch is ridiculous. This company is a scam and if you go there, you only have yourself to blame. After waiting for two hours and the groceries in my car completely ruined (I was told my appt would take 10 minutes) as well as being lied to about the price of the glasses and being ignored by a sales person, I was made to pay $69 for the eye exam that I waited two hours for and lied to about the true price of the glasses.

Do not go to America’s Best. They got my prescriptions wrong in my first 2 pairs of progressives. I was told that a DM or a supervisor was going to reach out to me but they never did. They reversed the lenses in my reading glasses and got the prescription wrong in the sunglasses. Within the first few weeks, I told them they were blurry but they said it can take your eyes awhile to adjust. I figured all of this out because I ended up going to an opthalmaolgist thinking there was something wrong with my eyes. The opthalmolgist analyzed my glasses and told me the prescriptions were wrong… I have the paperwork but so far, America's Best is not doing the right thing and giving me what I paid for.

Although America's Best has gotten me in for an exam in a timely manner when it came to returning a pair that had broken for insurance purposes my glasses had been finished for over a week before I called to check on them being it had been 3 weeks since I dropped them off and was told someone would lmk when finished. Only takes 7-10 days but if I wouldn't have called who knows how long before I could see again.. Out of the whole experience I give them a 7 out of 10 ..

and told me, "Talk with low voice or I am hanging on you." I told her, "Kindly please don't take it personal." She said, "Don't talk to me like this" then she hung up on me. I called the company and filed a complaint against the store worker. They told me, "Distract will call you."

4702 store in poinciana on 12.10.24 AM shift is terrible customer service, they have me on speaker phone. I could not hear her and they hang up on me. I called 3 more times and they did not want to tell me price of a eye exam or even if they take my insurance... All they kept saying the make an appt. And they can do something if my insurance it not covered.... Do not recomend this place..

I first visited America's Best located at 11040 Pines Blvd., Pembroke Pines, FL for an eye exam. I was tested by Azita, then evaluated by Dr. **, and finished with **. All of these employees were extremely polite and professional, and I give them 5 stars. Several visits were required to obtain both eyeglasses and contacts. I had laser surgery several times about 15 years ago and was not told by the doctor that performed this procedure that this process flattens the surface of the eye making it difficult to wear contacts in the future due to dry eyes. I ended up with monovision where one eye sees close range and the other makes up the difference.

I normally don’t write reviews, but in this case, I really have to express my dissatisfaction with the protective coating on the lens. I was told the lens were very easy to clean small amount of soapy, water and then rinse and wipe a dry soft towel. By doing that, I actually wore off the protective coating in some areas of the lens. I went back to the store to talk to them about replacing the lenses due to the fact that this is what I was told how they clean glasses.

Honestly recommend this place to get my glasses/contacts. The staff was really kind to me and I was greatly satisfied with the services Aja and Daisy provided. I’d recommend more friends and family to this store.

I am so impressed with the entire staff at the Woodbridge Commons. Waleed was so patient and accommodating, he’s a star when it comes to customer satisfaction. Great frame selection and prices! Thanks for a great experience!

Absolutely the worst. Went to the Covington GA location as I have for the last 2 years for a 10:50 eye exam appt which wanted me there 15 mins early. At 12:15 I told them this was ridiculous and "Don't you dare bill my insurance." All the idiot lady told me is ok. No Sorry for the wait or nothing. Who ever owns this dump should sell cause there are nothing but non professionals working there. I'll be going to a real optometrist from now on. SIGNED..PISSED OFF.

I did eye exam and got glasses and went back a few days later saying the prescription was not right. They assured me it was right. I put glasses in drawer and used over the counter gasses. Called today (November) and was told I would have to pay for new exam. No help at all. Glasses did not fit properly and prescription was not right. Staff less than helpful.

Worst experience ever in getting contact prescription. Was in for a yearly renewal as I recently relocated from another state. Have never had to wait so long to get a prescription. Had to wait on trial pair-which they ordered wrong prescription and had to reorder the right one and then wait on them. Then had to make another appointment just to get a final prescription. Not sure if this is a “state’ thing. Have lived in Oklahoma and Texas and have NEVER experienced anything like this. I would NEVER recommend this business to anyone. Still sitting here almost 2 hrs and I had an appointment. I would not even give one star.

I visited the branch on 7459 West Colonial Drive in Orlando. My son needed eye care documentation as required by his employer. Ms. ** was quick to greet me and offer assistance. She was friendly and pleasant. Although she couldn't assure me that the Eye Doctor would be available to immediately process my request, She had the signed document ready within an hour.. I appreciate the effort she gave to get it done. Thank You so much.

I am trying to understand how I paid over $240 for two pairs of glasses with insurance when their 'special' is '2 pairs of glasses for $79'.... I did add anti reflective coating but that still should not have made the out of pocket cost over $240.

I have been going to America's Best for 15 years with great service until this last visit. The eye exam was good but the purchase of my new glasses was a nightmare. I picked a frame that was on clearance and sat down. This is when I received the most horrible service in all these years. The young lady do not put the frames on my face to check the fit. Did not take any measurements. All she did was go into the cost. For a free exam and only on frame ($29.00) she said with insurance (Humana) I would owe over $300. When I questioned it she had so many added things she never discussed it was mind boggling. I had to keep asking and removing this I just wanted to leave but I loved the frames. I will never return to this office or the company.

I have been required to get a Visual Eye Exam from my Rheumatologist because of the meds I am taking. The most current exam was at America's Best in Aurora IL. This exam is to test your peripheral vision. I do not wear glasses and did not need the traditional eye exam. I paid for the exam and now the doctor will not give a written statement regarding the results of this exam because I didn't get the traditional eye exam as well. He simply gave me a picture of the exam. I paid for this exam and feel ripped off. I have never had so many problems in the past. I would love to go back to my previous eye doctor but she passed. I have never been required to get both exams in the past. Now my Rheumatologist will not refill my prescription and I will have to go to another doctor to perform this exam! What a scam!!

I got my glasses. At first I put them on and they are right. I waited about two three weeks. Put them on everything's a little blur. I shoot pool. I have to take them off to shoot pool cuz I can't see with him. Somebody screwed up on my scripts and lady who does your script she's so much in a hurry to push you in push you out. I never go back to him again. I wasted $700 with glasses I came and see out of. Thanks anyway.

They never offer to help with my glasses because after 1 month they broke. They wouldn't to help me out. They just said, "We're sorry, but there's nothing we can do." I will never refer anyone or anybody to America's Best. Not even family and that's 100 percent.

I had never tried America's Best contact & eyeglasses. I thought it wasn't somewhere I cared to buy eyeglasses. Well. I am so happy I made my mind to go. The guy who attended me is Mike. What a friendly guy. He is very patient and knows his work. I bought some really nice glasses. No cost to me. Whereas I had been paying so much at other eyewear places. The staff there is awesome. Thanks Mike for helping me with my new eyewear. You helped me with the different options available for me to decide on. I did. Yay!

Savanah at the West Palm Beach Fl location was a great help. She had great customer service & helped me tremendously in figuring out how to receive a copy of my Dr referral to see a specialist for elevated pressure in my eyes. I’m sending a thousand thank yous!!!

Did not need an eye exam. Price was not as advertised. Poor quality glasses. Upon receiving my glasses I was not fitted. Tech took them out of the box, told me to put them on and that was it. Lenses will not clean. I use the lens cloth they gave me and followed their cleaning instructions. Three weeks into it one of the lenses fell out. Now it looks like the arms are going to fall out. Don’t waste your money here.

Updated on 11/14/2024: This is a follow up from my review posted on 10/31/2024. America's Best actually had the store that gave me so much headache and refused to fix my problems in the store call me. I couldn't believe it. How is this a good practice. The manager from the store called me, He told me I was a lying and they were the right frames and that the store had contacted me when they never did and harassed me until I hung up on him. He did nothing to try and fix the problem except try and get me to go back to his store. Why would I go back to a place where I was so mistreated. It's very obvious to me that America's Best is only in it for the money and does not care about their customers. I spent over $600 for the wrong frames and a blue coating that was never put on my lenses. Their solution is to continue to give me the run around with the same store and a manager that doesn't care. Thank you for your time.

I go to the America's Best in Pineville, North Carolina. They are the best. They have Jenny ** at that location. She has always been helpful, and goes beyond and above to make sure that things are right. Too bad they can't clone her, and put her in all of their America. Best, locations!!

I had one of the worst experiences I have ever had in the establishment yesterday. The technician (KIANA) was incredibly rude to me. She did not greet me when I walked in the room, she did not make eye contact, she acted like she was angry with me the entire time, and she did not explain the process to me at all. She then proceeded to become frustrated when I did not know what to do next. I find all of this very disturbing. She seems ill equipped to work with the public. I can't imagine they want that type of attitude representing their business? I am a business owner myself. I found all of this so disrespectful and rude.

Never went, as the Dr. is in once a month, and a tech would take over me, the Dr. would be virtually. I said I'm not comfortable with it. The office is in Winston Salem NC. The time to make the appointment was quick.

My eye exam is good for 2 years. Been over a year not close to 2. Now they tell me one year and canceled my order, when clearly my eye exam paper say 2 years. So on the day it supposed to arrive. They canceled on the arrival date?!?! Terrible communication and wasted my time waiting for a glasses. All they want is more money for another eye exam. Talking about America worst! Never wasting my time with them. No wonder reviews rating is a 2*. Reviews are right. Trust the reviews and don't waste your time on them.

My friend and I were at America's Best glasses and contact. Found out that they won’t and doctor won’t accept without the translate for deaf. We simple asking to use iPhone conversation and still nope. Then we asking them to use VRI and still nope. They prefer to translate interpreter in person. We have to reschedule whenever they get translate then reschedule.

Hey my name is Antoine. I would like to leave a review about the warner robins America's Best.. The gm Wittney and one of her staff members Kimberly was so helpful and and extremely nice.. I would definitely recommend going to them!!

To be Fair it’s only the eye Exam that is Worth it!!? Probably other places might give you the exam at an even higher price. So I just say I Got an Eye Exam!! But when it comes to the glass I know call them America's best Rip Offs. They give you the worst Quality of Glasses where recently a lot of online platforms are giving those for Glasses for free and at the same price I paid for two glasses I can get a polarizes one and with a blue light reflector for around the same prices I paid.

After getting glasses at Walmart for years, I decided to try America's Best. They ended up making a pair of glasses that were so bad I could hardly see anything clearly through them. They re-made them a second and third time with only slightly better results, and this was using their own new prescription. Went back to Walmart for new eye exam and got great glasses on first try.

The place is very visually appealing, neat and clean. The staff is helpful and kind. The only negative is the technician that gives you the 1.exam. Her name is Francis. She is downright nasty, rude and not helpful. You feel like you enter some punishment chamber. Otherwise, I would give this place 5 stars. She should not be working with people.

I’ve been wearing glasses for 30 years. The anti-glare lenses here that were pushed on me by the employees are THE WORST lenses I’ve ever owned. They are IMPOSSIBLE to clean. At the store they tell me tissues will scratch the lenses only use their cloth. They used their clothes to clean them THEMSELVES. They were still filthy. I only used Microfiber to clean them, and no matter how long I clean them they’re still filthy, and shocker, their microfiber has scratched my lenses terribly which they told me was the safest way to clean them. On top of that, less than 6 months after getting them one of the arms fell off the frames without me EVER bending them, and the arm fell off when it wasn’t even being touched. DO NOT shop at this place, it's bordering on scam territory. I will NEVER shop here again. I’d rather spend 3 times as much at Lenscrafters.

First I like to say I appreciate the way the store workers interacted with each other. Says a lot about the environment...so hats off to them for that but also the interaction with the people and the speed and care and friendliness was top notch.... Great store I promise!

This place is a TOTAL SCAM!!!! That whole nonsense of get 2 pairs of eyeglasses and and eye exam for $79.99 is a COMPLETE LIE!!!! If you go there, you will end up paying $350-500 for everything. The only reason I bought from them was because I was desperate to replace my broken glasses. Please go somewhere else where you will be told everything upfront without getting scammed. One of the Worst decisions and experiences of my life.

Hello everyone. As a client of America's Best for many years I have to say I would never go elsewhere. My son is an adult with cognitive skills at a low level and he is taken care of very well. Hadeel is great and so is Dionnah. My son enjoys the service and their input with his choice of frames. They are all very polite, professional and have an amazing patience.

I have been a customer of America's Best for a couple of years. However, I went to an eye surgeon in LA and after running a bunch of tests, they found that I had cataracts! I’m in my 30s, and the doctor was surprised and also said that they have been there a while. Thus, America's Best Contacts and Eyeglasses FAILED to see this during their exams (I was seen by two different doctors), nor did they check for anything. Luckily, I went to this surgeon because God knows how quickly the cataracts would have worsened and I ended up having to have eye surgery much sooner than I thought. Avoid this place.

If I could leave a negative star I would. I love the company, my whole family uses them...BUT I will never go back to the Fort Oglethorpe location. The customer service was TERRIBLE. The pre screen lady was good, the doctor was good..but the 2 people out front at the check out desk were AWFUL..they talked to each other the whole time while I was sitting there trying to check out and same for my mother. Very rude and unprofessional. My mother picked 2 different frames out and when we got them in, it was TWO OF THE SAME PAIR!! Because they were more worried about what Beyonce, Jay-z and other people were up to instead of doing their JOB! And then the guy was just sitting there complaining about elderly people taking up TOO much of his time!!! I know the response to this will be Sorry here is the email for corporate!! These 2 individuals need gone! We will never go back to this location again.

I had an appointment in May of 2023 and this was just to see if I needed reading glasses and if so what kind. I could see but as I was aging my vision was not always so clear. I went to America's Best in Warner Robins next to Ross and they proceeded to railroad me out of $400 dollars. I didn’t get an exam and glasses for $69 or whatever the advertised price was. They acted like I needed something special because I was so blind. Mind you my daughter who actually wears glasses and cannot see got hers years earlier for the discount price. I was railroaded and cheated out of my hard earned money. If I hadn’t had serious health problems that could result in loss of consciousness and seizures I would have risked it and went off on them. Instead I paid and left keeping my calm. It was the worst experience of my life. Do not go there.

I called for appointment and asked if they take Medicare. Was told exam is included with 79.00 for 2 glasses. After exam was told I didn't need glasses so the cost was 69.00 for the exam. They do not take Medicare. I feel so scammed!!

Saw Ad for 2/$69.95 at Deptford, NJ location. Went in to have the exam, since I am diabetic I also requested a copy of the retinal and other scans which they said they would. After waiting 2 hours and finally getting to choose my frames I was told that the price was over $300 because the special didn’t include bi-focal lenses. Just another SCAM. After paying for one pair and the exam. They cheated me out of the retinal scan and other copies. I will NEVER go there again and warn my friends and family as to what kind of RIPOFF this company is!

the Eye Dr. was professional, yet willing to have fun! Sam & Jessica were great. Check them out...

APPOINTMENT INFORMATION. Friday, September 20, 2024 - 10:15AM. Exam Type: Eyeglasses. 421 East Kemper Road, Springdale, OH 45246. (513) 826-9281. I arrived at my appointment at 10am. I showed on my phone that I had an appointment at 10:15. They refused to see me because I don't speak English. I said through Google Translate that I filled out a form online and indicated that I needed help with communication. He refused to communicate with me through Google Translate.

Today I had a wonderful experience with Ieta and her team. Everyone was pleasant. My eye doctor was amazing!!! Ieta helped me in choosing my glasses and let me know how much my insurance would cover. I told her I just wanted the special and I would pay today and deal with insurance later but after her taking time to see what would be covered and what I really needed I was able to purchased with a small amount owed. Great Customer Service! Thank you!

I have tried 2 times to have them correct my vision with their eyeglass lenses since July 2023. I waited about 2 weeks for each eyeglass to be returned to me. Management refused to give me at least a partial refund.

I went there for the advertised price of 2 pair progressive eyeglasses plus exam for $169. Exam was good but when I was deciding on glasses the frames had to be from their CLEARANCE section and the area for closeup vision was only in the very center part. For the second pair, it was single vision only. $347 and after 2 weeks, they’re still not ready! Don’t waste your money!

America’s Best for glasses and contact lenses is the perfect choice. I have been a customer since 3 years now, and all I have to said is, they have the best team of employees, manager and doctors. Every time I called for help they go the extra mile to please me. Excellent service and the office environment gives you a sense of quality service. Thank you America’s Best!!! My eyes are important to me. They have the knowledge, experience and service.

If I could give 1/8 a star, I would. After buying 3 pairs of glasses, each pair felt like looking through a magnifying glass diagonally or like standing under water with rolling waves altering my equilibrium. I was told to get used to them. The glasses made me dizzy because the progressive lenses weren’t cut correctly. The employees said not to drive home in them. Great- glasses that are unsafe when operating moving vehicles. Corporate said the lenses were “only” off a millimeter. Progressive lenses need to be exact. The employees acted like I inconvenienced them.

My experience with America's Best was not good. The exam was rushed. My vision has not improved with the new glasses. I went back for a re exam. The doctor would not recheck my eyes. He rechecked the glasses and said that they were correct. He also said he told me that there wouldn't be much difference from the old glasses. That was a lie. I asked him why then, did he sell me new ones. Wasn't the reason for new glasses, so I can see better. I feel like he was covering his ***. Either way I got ripped off.

I only gave a 1 star since something had to be filled in. I wish there was a negative, because that’s what they are. Worst place to go for eye care. I would get a “see an eye” snake before going there again. First, I verified my insurance when I first got there and was told I was covered. I had the exam by a doctor that was very impatient and said nothing. I was done and sitting waiting for my contact trials and claimed they didn’t have any. I purposely made this appointment to have contacts for vacation in 2 weeks. I asked for my prescription and they refused to give it to me. I was told I had no right to be given my prescription strength and needed to try out the samples they supposedly did not have.

Went on 09/02/2024 around 2:30 pm for making eye glasses. Have me wait for 25 mins then told me that, they have only one person working and will be closing in 5 mins. Won't be able to help me. Then I went the next day at 5:30 pm. Have me wait for more than 1 hr. then told me we will be closing soon and won't be able to help me. So disgrace, I will never go there again neither for eye check up nor making any glasses. Not recommended at all.

I purchased glasses in June 2024, the lenses on my glasses are cracking. It has been 2 months of using them. When I called the store will not replace and I have no interest in paying money for such poor craftsmanship again. It is absolutely ridiculous and I would avoid them at all costs. I will be going to Costco for future glasses due to their superior customer service and amazing return policies. Also, when looking for glasses there was very little help from the store at 91st Avenue and northern - this was just a bad overall experience and I should have walked away after my first in store experience. Now I will have cracked lenses until I pay to replace them. Frustrated is an understatement. This is not normal wear and tear, the lenses are cracking at the edges after 2 months, I guess I understand why they have a 30 day refund policy. Picture provided to show cracks at edges of lenses.

My family has been going to America's Best Contacts and Eyeglasses in Wiley Blvd. Cedar Rapids Iowa since we moved from Pennsylvania for years now. At the beginning we like the staffs, good customer service, very friendly, we feel that we’re always welcome there. They’ve changed management and staffs 2 or 3 times since we’ve been with them as we always get treated good before at least on our experience. This last 2 year they changed and management, the staffs. It’s not as friendly before anymore. I usually have my check up February or March every year but I pushed back mine till August of 2024 debating going same place since the staff's kinda rude.

Terrible experience with Eastgate Branch. Every time I call I am on hold forever, prices were expensive so I tried to fill prescription somewhere else only to find out the Dr. put a specific type of daily on the prescription that I had never mentioned using before. Called to have the brand changed and they wanted me to come back in for an appointment to change brand because it had been 60 days. Money money money is all they care about in my experience. Don’t fall for marketing hype.

We are always very satisfied with the professional service at America's Best on Milwaukee Ave. Very helpful and friendly staff! We highly recommend this business and look forward to many more years with America's best!

Terrible customer service, placed an order over a week ago-no updates & they don’t respond to email or call. They claim they are “too busy”. Wouldn’t recommend. Going on vacation & left with nothing. They should update anyways.

5 Stars – Excellent Customer Service! I had the pleasure of being assisted by Veronica, Laurel Maryland, America's Best who provided exceptional customer service. She was knowledgeable, patient, and went above and beyond to ensure all my needs were met. Her professionalism and warm attitude made the entire experience smooth and stress-free. Kudos to the management team for having such a stellar representative on board! I highly recommend America's Best, thanks to the excellent service from Veronica and her team.

It had been several years since I had been able to be seen. They made sure I had enough reminders of my upcoming appointment and exam. My wait was short, they called me by name and remembered me from past visits. The doctor had knowledge and told me what I needed to know, especially for future as not too far off I will need cataract surgery. She was quick and to the point. Talking over recommendations for my contact lenses, I have a few trial to see if I am comfortable in them.

I was a previous customer. I looked up special (2 pair of glasses) online for $69.96 before visiting the store in Plano Texas. Went in with a prescription from my eye doctor and picked out frames 2 frames for the special, I wanted 2 pairs of sunglasses and was told they were $50 more per each pair, picked out 2 different tints and was quoted $250 without any coatings. I ask what happened to the $69.95 plus $100 for sunglass lens. They said I had to get exam for the special, I said OK and waited 45 minutes for exam. And optometrist said no I didn't, took me back, still $250 and wouldn't give me a breakdown, acted like they didn't even care! No wonder they have bad feedback. I left and will never be back. I WILL NEVER RETURN & TELL FRIENDS STAY AWAY!

I had an exceptionally good experience purchasing glasses. Customer service was excellent and there's a great selection of glasses. Everyone was very professional, polite and helpful. I was in and out in a very reasonable amount of time. I would refer them to anyone looking to purchase glasses or contacts.

I Went to America's Best Store Located In Citrus Heights, Sacramento. I needed to buy A Pair of Prescription Glasses with Tint, to wear as Sun Glasses.....I picked the Frames which were on Sale, but the Frames had the ear Tips on a color that I did Not like at all....So the Lady at the Store Told me that they Could Change the Color Easily, She even showed me they could Do It by changing the Tips on the Sample Frames. So I agreed to get the Prescription Glasses with the Promise they would Change the Color on the Tips.

I had an eye exam which the lady was very rude. They couldn’t figure out my company insurance plan, I picked out a pair of prescription dress glasses & a pair of safety glasses. I had to drive 40 miles back to the store to pick out the pair of safety glasses again because my other glasses got lost in shipping. They couldn’t get neither pair aligned with my eyes. Few months later I found out the safety glasses I picked out requires a new nose piece every couple months. My third set of nose pieces that I paid for 2 weeks ago, I just found out were lost in shipping. The safety glasses that are required for me to work. Never again will I ever go back. Glasses were never right & very unprofessional business.

I ordered a pair of glasses. They didn't get right prescription. Had go back and had pay extra. I will never go back and I have ordered a lot from them last year and a half. I should not have to pay extra. It's your mistake.

Horrible! We were there for TWO HOURS. There were more employees than customers. The staff are slow, disinterested, and blasé. I went to pick up the glasses over a week later. The “licensed person” wasn’t there, so they couldn’t give them to me. No apologies. To top it off, the QR code they give to review doesn’t work. AVOID.

When I went to America's Best for eyeglasses no one greeted me or offered to help. These 2 old women just stared at me. One told me I could not sit at an empty station. Finally a younger woman came to help me. It was the weirdest experience to be treated so poorly.

Always the most dreaded part of the process is the last stage where you pick frames and then discuss financing. I have been wearing glasses for over 62 years so I've done this a time or two. Well, yesterday while at the Rowlett Office in Texas I was fortunate enough to meet Heather. What an absolute delight. She was extremely personable, knowledgeable and hands down the easiest transaction I have experienced in a very long time. Americas Best, take note, all of your office personnel should take a look at how easy she makes all of this while engaging the customer. I'm in Customer Service/Sales myself and if I could steal her for my company I certainly would. Heather, you're the best. Keep up the Excellent work. See you in two weeks when I pick up my new glasses.

I took my wife there because they said that you could get exam free and 2 pairs of progressive glasses for 129. Well that’s not the case. By the time we got done with everything it was going to cost us over 500 dollars for the glasses. Very misleading on their advertisement so we paid for exam and left went to Walmart and got them a lot cheaper. Will not go back or refer anyone to this place.

I have been to this location on Delaware probably about 4 times to have my glasses adjusted to fit my face the way I wanted them to. Everything and everyone from the start of my visit to the end was amazing. Everyone was super friendly, polite, understanding and caring. They listened to my needs and did exactly what I needed done. The staff there is incredible. I definitely would recommend anyone here. I will definitely return in the future. Thank you so much.

We went to America's Best because they advertise 2 pair for 79. It was also listed on the Humana website as taking our insurance. When we got there we were told that since we had insurance we were not eligible for the 2 for 79. So only one pair of glasses and after insurance still had to pay $39. Will not go back again!

I have been going to the America's Best at 7636 City Line Avenue in Philadelphia PA for many years. Dr. ** is outstanding. He carefully goes over any changes I might have had since my last visit, shows and explains to me the images of both eyes which were done, and prescribes the proper glasses and contacts which have always turned out perfectly. Dr. ** is extremely knowledgeable and patiently and clearly answers any questions I might have…from what to do for itchy eyes, the general health of my eyes, my cataracts, and signs of when I might decide to have cataract surgery. America’s Best has a large collection of frames from which to choose, at great prices.

Took two of my children here for their annual exam and to take advantage of their free exam with the purchase of two pairs of glasses. You pay for both pair but still very affordable. Staff was very helpful, the Dr. was very nice and thorough. All around a pleasant experience at the Park Blvd location.

I have used this company before and was happy with my service. They canceled my appointment twice, once with a computer glitch and once with a doctor calling out. Instead of fitting me in they wanted me to reschedule. I drive an hour away and decided that they really did not care about customer service so I booked an appointment at another facility. When I explained my situation I was told, ”Have a nice day”. Very disappointed.

I went there to get glasses and when they came back I could tell they were not correct. The older lady argued with me and said I just needed to wear them that I would get used to them. I went back a week later and they discovered they were not right. Supposedly sent them off, but they were still the same. Got my money back and went to Eyemart Express and got my glasses in an hour and they are perfect.

In previous years I purchased glasses & contacts from the America’s Best location on Wilmington pike and always received excellent customer service. However, I recently purchased no-line bifocals from the America’s Best location on rte 725 near the Dayton Mall. My first encounter was with Roberta, she was very courteous and professional and assisted me with my purchase.

They will not go to their own warranty. I was literally told this my a corporation rep. We got my daughter a pair of glasses there 3 months ago. Well unbeknownst to us, they stripped the screw hole out where the ear piece connects to the frame, when they were putting her lenses in. The screw randomly popped out causing the ear piece to fall off. My daughter has very thick, curly hair and a chubby face, so the glasses didn’t fall off because they were stuck in her hair and on her face. So we had no idea that ear piece fell off until she took her glasses off and seen it was gone. So of course we have no idea where the ear piece fell off at.

I assumed that would be the same service I got when it was Discount Glasses. I was wrong. I paid for expedited shipping and the site says it should’ve shipped on a specific date. However, several days after that date, it still hasn’t shipped. I have tried calling several times only to not get an answer and after waiting 30 minutes get sent to voicemail. They haven’t called back even after leaving voicemails and emails for multiple days. I ended up going with another place.

I went to get a pair of glasses at the South Austin location. I worked with store asst manager Lisa who was kind, knowledgeable and precise in what was available. She helped me without an appt. and the store was very busy.

I am amazed by some of the people working for this place of business. Last June I purchased two identical pairs of glasses from America’s Best Contacts & Eyeglasses. Had my exam and asked for contacts as well. What the heck was I thinking? The day I picked up my glasses I commented that the transitioning portion wasn't working. I stepped outside while the representative stood at the doorway as I tried them on. She stated she could fix the issue and took my glasses. I sat down for a about 20 minutes, and she was back with my fixed glasses. I took both pairs and left.

I ordered contacts on 6/14 and was originally told I would have my order in a week. It has now been almost a month and still no contacts and all I get is an email regretting to inform me that my contacts are on back order. This is ridiculous!!!!

This is the worst experience I ever had when buying eyeglasses. First and foremost, the doctor didn’t put the prescription in Properly. They made some glasses that I could not see anything out of. When cleaning the glasses with the towel that they give you the glasses will not become properly clean. I am so disappointed with America’s Best. I will never return there again. The glasses were a waste of money. Please be advised.

I had an appointment at 10:30 so I waited and waited and I could hear the doctor talking with someone like it was sort of training… So after waiting 2 more ladies with appointments came in then I asked how long would it be because I had to work. They told me if I couldn’t wait I could reschedule so I left and went somewhere else. This was at the North Olmsted location.

The staff don't explain the difference progressive eyeglass (distortion) and what to expect, All they do is sell prescription glass and can't do that right. Customer service is the worst (not helpful in any way). They do not help you fix your complaint or problem with glasses just purchase for $325. But good at overcharging. 100% don't go here for glasses big mistake. (2 pairs of glasses one for reading and one for distance with eye exam) my first pair of prescription eye glasses a total nightmare, I thought it would be a great to have my first prescription glasses, be left here dejected and disappointed, frustrated. Don't ever go to American Best!!!!

It was an awesome experience. The Exam was comprehensive and the Staff were extremely helpful. Cost is also reasonable and the options for eyeglass frames included many popular styles. 100% Recommend you try America's Best for your personal Vision needs. They are extremely affordable for those of us who are paying cash, or do not have adequate vision insurance. You can get 2 pairs of Glasses with an exam, all included for an average of 100 dollars in most of their locations!

My first visit to the America's Best Contacts and Eyeglasses in Folsom,CA was Tuesday, June 11. Having been a Registered Nurse since 1979, I am very wary and judgemental of any new medical facilities. My feelings of concern were quickly put to rest when I met and was assisted by the representative Michael **. He is the definition of the positive characteristics an employee should have. As soon as I walked in, Michael hastened to cheerfully greet me and usher me to a workstation. He listened attentively to my requests and solved my problems in a timely, efficient manner. His suggestions were spot on perfect and most welcome.

They only have an in person eye doctor once a month. I didn’t realize that when I made the appointment. When we got there and was called back, it was a virtual appointment. Had I known that I would never had made the appointment. Tell patients up front when they make the appointment. Hire an in person doctor. I won’t go back, that’s for sure.

These guys charged me $85 dollars for an exam that was supposed to be free. The information they give is confusing, which I believe was done on purpose. In the end, the reading glasses they gave me were defective and they only refunded me $10 once they told me I had to leave the glasses there!. Friends, do yourself a favor and never go to this cheap place.

I had an appointment for 10:55 in the morning. I arrive there at 10:40 AM. We had two appointments. One for my wife and one for me. The manager was in the front desk. She asked for my wife's name and me. She forgot to put my file of of the doors so that way they could call me after me waiting there for 30 minutes. I went back to talk to the manager and she said, "Oops. I forgot that you had an appointment so l'll put you for the next person."

After paying $418.00, I was told glasses would be back 1-2 weeks. I called after 2 weeks, and got bad customer service, and was told they are not here yet. I called week 3 and was given same information. Week 4 I went to location, and was told they were lost in box delivered to wrong store. I asked, why didn't you get inventory of box and contact all customers that would be effected by this mishap. I was only offered a cleaning kit. I was not offered a, "Will put a rush on your order." I didn't know that it would take 4 weeks to be told that they had lost my glasses. Very bad customer service, when they answer phone, their attitude is to get you off of the phone instead of providing a service that they care about you and the service that you are PAYING for!!!!

This is the most inefficient place I’ve ever visited. They are always running so behind! Doctor is great- sadly, she’s leaving. The staff, not so much. It takes way too long to check out. They never seem prepared and most often clueless. Even without needing a RX - they could not check me out until it’s “your turn”- which could look like you waiting for five other customers who still need to see the optician: pick out lenses, discuss options, pay, etc. Keep in mind my co-pay was $10 and I needed nothing else. They expect you to just wait- which is absurd, despite the fact that they have employees just sitting there awaiting- doing nothing while the optician is busy with her sales pitch. Just not efficiently run- it makes Walmart look like Nordstrom. If you can go elsewhere- GO.

My fiancé bought two pairs Of glasses, when he came home the next day one lens fell out and cracked. He put on his second pair of glasses only for the armpiece. To come out, he took them back. They wanted him to buy another pair of glasses for the broken arm and for the cracked one. They did absolutely nothing. I will never, ever go to that place again!!!!

My experience with this location (Brook Road, Glen Allen, VA), was amazing. Every person that my son and I encountered. Edrienne, was amazing, professional and very polite when examining our eyes, two different dates of appointments and each visit she had superior customer service. Dr. ** was amazing with my son and Dr. ** is just wonderful, she help me understand and embrace that my eyes are gracefully aging, lol. Very sweet and kind. As we were processed out of each appointment Tanya (my son's appointment) and Tyra (my appointment), both ladies provided us with exceptional customer service with detailing all information about our investment, yes investment because vision is a huge gift and it must be properly taken care of.

Went to America's so called Best in Charlotte NC. I bought into there 2 glasses with free eye exam deal. The exam went just fine I guess. They told me I'd need glasses for reading and for driving. Once exam was over they showed me their wall of glasses , but due to me being a big guy they said there where only 4 frames I could choose from out of there whole giant selection. So I figured out 2 frames and waited for my glasses. After receiving glasses the readers are fine for reading what's in front of you but if you turn your head in any other direction they'll just about make you throw up. My driving glasses helped with glare but just after 3 weeks the lenses bubbled up from being in car (heat I guess) either way can't see anything thru them now at all.

I purchased a pair of glasses from America's not the best eyeglasses in Dania 130 South Compass Way for $592. I was expecting at least a neutral customer service experience. Unfortunately the female at the front reception desk was rude, unkind, and unprofessional. I would not recommend going to this place at all.

College Rd, University location, Wilmington, NC. Do not support this company! Very poor service. While waiting for virtual Optometrist, employee sitting next to me had her head down on table taking a "nap". Overall experience was poor, including just over 2 hours of waiting, with my frames already picked out. I was told I would receive a call when my new frames arrived, which never happened, I called them after 4 weeks to find out they were ready for pick up. Here is the icing on the cake. I already created a poor review on this site, the next day I received an automated message from corporate stating I will be receiving a call from the district manager to discuss my experience. Guess what?? No call from DM. This tells me, they don't care to correct the issues.

Terrible customer service. They don't respond and won't help. They will just put you on hold or hang up on you! Don't bother! Save yourself the time and energy and go elsewhere where they will not scam you!

I had an incredibly disappointing experience at America's Best located at 4652 Millenia Plaza Way in Orlando, FL 32839. My encounter with **, an employee at this establishment, left me utterly frustrated and disheartened. Upon discovering that my father's glasses lacked crucial information, specifically the Pupillary Distance (PD), I called the store seeking assistance. **, with an attitude that reeked of unprofessionalism, insisted on asserting her tenure since February and her supposed expertise in all relevant laws. Instead of offering genuine help, she proceeded to engage in a baffling argument about why she couldn't disclose the PD over the phone, despite confirming other prescription details.

I experienced unfair, discriminatory behavior from the staff at store #3947 on Olive Blvd in Creve Coeuer, MO. I purchased several pairs of glasses from this location. I visited today to exchange to damage pairs using the protection plan I purchased that is valid for one year. I provided the original receipt and glasses. The receptionist, Sharon, made me feel very uncomfortable with her comments and the way she looked at me. She then went to the other associate, Isaiah, and began whispering. He stated different procedures than I experienced in the past.

I would NEVER recommend going here. Almost a month to get either contacts trial pairs and then they request you see them again and then if 2 weeks they will order new ones.. Terrible. We wait an hour Plus for the Pre exam room then that took 6 minutes after that an hour and half for the Dr and my Dr didn't even know how to spell half the medication I was taking (Then don't ask) and Don't ask the patient how to spell the medication because geez we won't KNOW.

Michelle at America's Best Eyeglasses in Mesa on McKellips is simple outstanding!!! I bought two pair of glasses and they worked great until one lens popped out repeatedly. Michelle worked for about 15 minutes cleaning them first then crimping and tightening them until they were perfect again. I did not expect this at all due to the low cost I paid for them… They have a customer for life and I tell anyone wanting glasses to go to America's Best…because they are!!! Thank you Michelle… You deserve a raise and should be training management in the company due to your great communication skills, caring attitude and overall skills.

Tried to buy online but purchase would not go thru. I had to call to place order. In my account after payment was made my purchase stated order not found. After 2 more calls the person said the order did go through and I would receive an email on shipping. After two and half weeks after order I did receive email. The email stated I would receive order two days ago. Now more than 3 weeks so called again and girl said I should call USPS. This company could care less about customers. Needs a complete management change.

I visited the America Best in Marietta, GA on 5/4/24. When I walked in the door I was greeted with a Very Warm Welcome. I had an appointment, she advised me I could look around at the glasses. I didn't wait long to be called for my eye exam. The doctor was very friendly and professional. Once was done with my exam the young man that helped me was SO SWEET, he was so patient with me. The supervisor called due to one of my lenses being on backorder. She was very professional. I would recommend anyone to this location in Marietta. KUDOS TO EVERYONE AT THAT LOCATION.

My experience at America's Best Contacts and Eyeglasses at North Point Pkwy in Alpharetta, GA was nothing short of outstanding. From the warm and welcoming atmosphere to the personalized care provided by Ms. Aquilah **, her attention to detail in every aspect of the service exceeded my expectations. I would highly recommend America's Best Contacts and Eyeglasses and Ms. ** team to anyone in need of top-notch eye care.

Went to store on Montclair Rd in Birmingham, second time back. Said I would not be back, hurry up eye exam, so subpar. Went to a real eye doctor made a world of difference. Cheap frames broke after 2 weeks, they would not honor the warranty. One of the staff even laughed. Never be back to any of their stores.

I have done business with America’s Best for quite sometime. I hardly ever put any reviews online at all. But I would like to thank Kelly from the America's Best in Newburgh, how very helpful and professional she has been. I had some problems that took quite sometime with another America's best, and I changed locations and I am so happy that I did. Thanks so much Kelly for your help and fast responses!!

My sister in law broke her glasses while visiting for Memorial Day weekend. Anette was competent, professional and personable. In no time, we walked out with new frame, enjoying a job well done! Thanks so much America's Best! There's nothing good sight. :-)

Do not order from the website. They got my prescription backwards, refused to fix it. The frames I chose were discontinued conveniently as soon as I ordered them, and since they won’t fix THEIR mistake, the frames are going to be donated. DO NOT WASTE YOUR TIME AND MONEY ordering from this sham of a site.

I have been wearing glasses since I was 8 years old...and I am 70. I KNOW what my glasses should feel like, look like, and how clearly I should be able to see. I can honestly say the glasses I received from America's Best are the WORST I have ever had. The lenses do not sit properly in the frame, I can't read without turning my head, and I am having to clean them every 15-20 mins. When I returned to the store for the third time, they suggested all the greasy cooking I do must be getting them dirty...since I do not wear make up. I don't cook greasy foods!!! The lenses not sitting properly is because I chose metal frames. I ALWAYS get metal frames so I can use the nose pads to keep the glasses in place to deal with my acute astigmatism. I was told there was nothing they can do for me. I had even bought the extended warranty but that only applies to breaks. Do I need to destroy these awful glasses to get satisfaction??? I am so disappointed.

Bin, Kimmy and Liz provided exceptional customer service! Bin was friendly and helpful when assisting me to order contact lenses and a new pair of eyeglasses. Liz and Kimmy were both helpful and polite in correcting an error that was made. They both went out of their way to rectify the issue. Great customer service still exists in this busy modern world!

I switched over to this store due to being able to get in faster. I was initially planning to still get my glasses locally, but decided I’d use them since I was already there. This was my second year. I have great insurance and explained that I didn’t want to spend over my allotted insurance amount since it covers plenty and I don’t need all of the “extras”. Because I’d gotten extra stuff last year the woman acted like that wasn’t even an option. She kept sitting me the top of the line lenses and that it would “only cost me a little over $200 out of pocket”. I said I didn’t want to spend that and instead of offering to go over the other options with me she proceeded to almost argue with me about what I needed. I felt like I was at a timeshare presentation and when I said that she acted so offended, BUT still didn’t offer to go over with me the lower cost lenses that my insurance would cover.

I Leanora ** love my glasses and and new look...It took 7 years to get there but I made it....Best part the ladies took good care of me. I want to thank you that's my new home....Ayanna thank you for making me lol. You guys are the.

I have the hunch that most of the reviews here are either worker's friends, relatives, and they lie. I had set of progressive glasses made at the America's Best, a month ago I was examined and 2 weeks later I went to pick them up, like every buddy I to set and try them on and they did all the necessary adjustments, and after all adjustments done I had bring it to their attention that there was something not right, I could see better for reading if I had raised my head to the sky, looked through at very bottom like 1/4" off the bottom, and for far was not good at all, I saw very blurry could not see clear at any distant, actually if I looked at close for reading through the far section was better, I was told to try them for a two or three days and go back if still no good.

No appointment needed! Yup walked in and they took my name. I walked to the waiting area in the back of the store. I sat down and waited there maybe 90 seconds. An "optometrist" did a few manual tests ....covering an eye and reading the last line, and then the apparatus that you put your chin on and answer a few yes or no's. That took maybe two more minutes. I have astigmatism and no mention was made. I walked into the front of the store and selected two frames, one for reading and one for driving.

I went to the Wallingford CT location for my eye exam. They were nice enough. I told the Dr (if you want to call him that) that my current script was pretty good but need a tweak in one eye. Oh he tweaked it.... Fast forward a week or so and the glasses came in. OMG I could not see any distance...It was blurry. I immediately told them I could not wear these glasses. They wanted me to try them for a week stating because my eyes need to adjust to progressives. I told them I have been wearing progressives for over 10 years and never had to get used to a new prescription.

My first experience was great because I didn’t need glasses. The second visit was horrible. I paid a lot of money to get a wide range for my readers and trifocals. Didn’t get the blue tint so I could read the computer without hurting my eyes. Don’t get it. Went back and they told me it was on there. I had a pair of readers that had the blue tint and so I know it wasn’t on there. They insisted it was and wouldn’t fix it. Money wasted.

Went for eye exam, then ordered 2 pairs of glasses...1 for work, I had scratch guard put on both glasses...It was one of my best experiences...Even picking up glasses all seemed to be good....Days later I was wearing my everyday glasses...Took them off and looked through them holding them on front of my eyes and into a bright light and noticed a hairline scratch on the left eye...No way I did it...It had to be during process. I took them back and they took an alcohol wipe and cleaned them... Didn't take it away but seemed to improve...They never saw the scratch..Even Dr. came out and took a look and couldn't see it...I told them you can't unless through a bright light....

I saw their ad for eye exam and two pairs of glasses for 79.00. That is a lie. I made an appointment for my eye exam and contacts exam. The people were nice, but they rush you through the exam really quick. I was then told it would be two to three weeks before my glasses would be done. They gave me a temporary pair of contacts. They do not fit my eyes and the prescription is wrong, I called them explain the issue and they said the earliest appointment would in two weeks. They were not professional on the phone either. Looks like a waste of 130.00. I should of went back to Eyemart express. I just made an appointment and will have glasses the same day. Woot woot.

I have been a customer of America's Best for about 10 years now, and I have never had a negative experience, till today at the Pembroke Pines, FL store. On April 15, 2024 I went for a new eye exam and new glasses. I had a good experience as always. Unfortunately, today April 29, 2024 I went to pick up my 3 pairs of new glasses. One of the frames, I had purchased it in 2016 and I have only used a few times, but needed new adjusted lenses. When I left said frame with the lenses several weeks ago, the frame was as new and straight as when purchased. The legs aligned perfectly, they were straight and normally tight on the face. When the glasses were returned to me by the representative Mr. Felix **, we both were in shocked, with the way the glasses looked. The legs were completely open and uneven to the point, the glasses would fall off.

I’m really disappointed that this was the only option by my insurance for eyewear. At first I thought customer service was good at the store, but then when I had to come back to have my glasses refit properly, they ignored me when I came in. Never even acknowledged me and were clearly understaffed for a Monday. The glasses are uncomfortable. They slide forward. I had them fit once already. They didn’t ask me about having darkening glasses which I had previously and I mentioned when I ordered the glasses I falsely assumed that was going to be added to the prescription so I had to re-order my glasses on Zenni. You’re better off just getting an eye exam and buying the glasses elsewhere.

I went to the one in Gravois Plaza in St. Louis and the outcome was terrible!!! 1 month ago I went there to get an exam and 2 pair of glasses. After 2 weeks I called and it was said that they are on back order. Week and a half later I finally gets to pick my glasses up and right off the jump I knew there is something wrong. I told them but got send on my way like, idk what I’m talking about. Well I went back twice and by the second time she gave me an appointment with the dr again. Now he gave me a totally new prescription and I gets to wait 2 more weeks for my glasses and now I have to do my Europe trip with my ugly, old glasses. This was the last time I used America's Best eyeglasses!!!! Also, their customer service is very poorly.

America's Best is one big scam. Not only do they position the expensive frames under the cheapest frame section so you think that you’re selecting $79 frames but they don’t allow you to take the frames you paid for without them adding their lenses. My son broke my frames and I went in for their eye exam + frames for $79. I did the exam, found the frames and asked to take one pair with me (to insert my old lenses while I waited for the new ones) and they said I couldn’t do it. What???? I’m paying for them and asking them to only do one set of lenses instead of two and they said no. It made zero sense except for the fact they wanted to charge me for 3 pairs of frames. Ridiculous!

Want to share my experience with America’s Best Tukwila, Went to America’s best in Tukwila on Andover Boulevard. Have been a customer of theirs for over 20 years, was met by a very rude, employee usually the girls that help me there are very nice and helpful. This time I was met by a guy which is OK and I am not bias by any means of who helps me, wanted to get some contacts which they usually have in stock, was asked for my phone number.