America's Best Contacts and Eyeglasses Reviews

Although America's Best has gotten me in for an exam in a timely manner when it came to returning a pair that had broken for insurance purposes my glasses had been finished for over a week before I called to check on them being it had been 3 weeks since I dropped them off and was told someone would lmk when finished. Only takes 7-10 days but if I wouldn't have called who knows how long before I could see again.. Out of the whole experience I give them a 7 out of 10 ..

and told me, "Talk with low voice or I am hanging on you." I told her, "Kindly please don't take it personal." She said, "Don't talk to me like this" then she hung up on me. I called the company and filed a complaint against the store worker. They told me, "Distract will call you."

4702 store in poinciana on 12.10.24 AM shift is terrible customer service, they have me on speaker phone. I could not hear her and they hang up on me. I called 3 more times and they did not want to tell me price of a eye exam or even if they take my insurance... All they kept saying the make an appt. And they can do something if my insurance it not covered.... Do not recomend this place..

I first visited America's Best located at 11040 Pines Blvd., Pembroke Pines, FL for an eye exam. I was tested by Azita, then evaluated by Dr. **, and finished with **. All of these employees were extremely polite and professional, and I give them 5 stars. Several visits were required to obtain both eyeglasses and contacts. I had laser surgery several times about 15 years ago and was not told by the doctor that performed this procedure that this process flattens the surface of the eye making it difficult to wear contacts in the future due to dry eyes. I ended up with monovision where one eye sees close range and the other makes up the difference.

I normally don’t write reviews, but in this case, I really have to express my dissatisfaction with the protective coating on the lens. I was told the lens were very easy to clean small amount of soapy, water and then rinse and wipe a dry soft towel. By doing that, I actually wore off the protective coating in some areas of the lens. I went back to the store to talk to them about replacing the lenses due to the fact that this is what I was told how they clean glasses.

Honestly recommend this place to get my glasses/contacts. The staff was really kind to me and I was greatly satisfied with the services Aja and Daisy provided. I’d recommend more friends and family to this store.

I am so impressed with the entire staff at the Woodbridge Commons. Waleed was so patient and accommodating, he’s a star when it comes to customer satisfaction. Great frame selection and prices! Thanks for a great experience!

Absolutely the worst. Went to the Covington GA location as I have for the last 2 years for a 10:50 eye exam appt which wanted me there 15 mins early. At 12:15 I told them this was ridiculous and "Don't you dare bill my insurance." All the idiot lady told me is ok. No Sorry for the wait or nothing. Who ever owns this dump should sell cause there are nothing but non professionals working there. I'll be going to a real optometrist from now on. SIGNED..PISSED OFF.

I did eye exam and got glasses and went back a few days later saying the prescription was not right. They assured me it was right. I put glasses in drawer and used over the counter gasses. Called today (November) and was told I would have to pay for new exam. No help at all. Glasses did not fit properly and prescription was not right. Staff less than helpful.

Worst experience ever in getting contact prescription. Was in for a yearly renewal as I recently relocated from another state. Have never had to wait so long to get a prescription. Had to wait on trial pair-which they ordered wrong prescription and had to reorder the right one and then wait on them. Then had to make another appointment just to get a final prescription. Not sure if this is a “state’ thing. Have lived in Oklahoma and Texas and have NEVER experienced anything like this. I would NEVER recommend this business to anyone. Still sitting here almost 2 hrs and I had an appointment. I would not even give one star.

I visited the branch on 7459 West Colonial Drive in Orlando. My son needed eye care documentation as required by his employer. Ms. ** was quick to greet me and offer assistance. She was friendly and pleasant. Although she couldn't assure me that the Eye Doctor would be available to immediately process my request, She had the signed document ready within an hour.. I appreciate the effort she gave to get it done. Thank You so much.

I am trying to understand how I paid over $240 for two pairs of glasses with insurance when their 'special' is '2 pairs of glasses for $79'.... I did add anti reflective coating but that still should not have made the out of pocket cost over $240.

I have been going to America's Best for 15 years with great service until this last visit. The eye exam was good but the purchase of my new glasses was a nightmare. I picked a frame that was on clearance and sat down. This is when I received the most horrible service in all these years. The young lady do not put the frames on my face to check the fit. Did not take any measurements. All she did was go into the cost. For a free exam and only on frame ($29.00) she said with insurance (Humana) I would owe over $300. When I questioned it she had so many added things she never discussed it was mind boggling. I had to keep asking and removing this I just wanted to leave but I loved the frames. I will never return to this office or the company.

I have been required to get a Visual Eye Exam from my Rheumatologist because of the meds I am taking. The most current exam was at America's Best in Aurora IL. This exam is to test your peripheral vision. I do not wear glasses and did not need the traditional eye exam. I paid for the exam and now the doctor will not give a written statement regarding the results of this exam because I didn't get the traditional eye exam as well. He simply gave me a picture of the exam. I paid for this exam and feel ripped off. I have never had so many problems in the past. I would love to go back to my previous eye doctor but she passed. I have never been required to get both exams in the past. Now my Rheumatologist will not refill my prescription and I will have to go to another doctor to perform this exam! What a scam!!

I got my glasses. At first I put them on and they are right. I waited about two three weeks. Put them on everything's a little blur. I shoot pool. I have to take them off to shoot pool cuz I can't see with him. Somebody screwed up on my scripts and lady who does your script she's so much in a hurry to push you in push you out. I never go back to him again. I wasted $700 with glasses I came and see out of. Thanks anyway.

They never offer to help with my glasses because after 1 month they broke. They wouldn't to help me out. They just said, "We're sorry, but there's nothing we can do." I will never refer anyone or anybody to America's Best. Not even family and that's 100 percent.

I had never tried America's Best contact & eyeglasses. I thought it wasn't somewhere I cared to buy eyeglasses. Well. I am so happy I made my mind to go. The guy who attended me is Mike. What a friendly guy. He is very patient and knows his work. I bought some really nice glasses. No cost to me. Whereas I had been paying so much at other eyewear places. The staff there is awesome. Thanks Mike for helping me with my new eyewear. You helped me with the different options available for me to decide on. I did. Yay!

Savanah at the West Palm Beach Fl location was a great help. She had great customer service & helped me tremendously in figuring out how to receive a copy of my Dr referral to see a specialist for elevated pressure in my eyes. I’m sending a thousand thank yous!!!

Did not need an eye exam. Price was not as advertised. Poor quality glasses. Upon receiving my glasses I was not fitted. Tech took them out of the box, told me to put them on and that was it. Lenses will not clean. I use the lens cloth they gave me and followed their cleaning instructions. Three weeks into it one of the lenses fell out. Now it looks like the arms are going to fall out. Don’t waste your money here.

Updated on 11/14/2024: This is a follow up from my review posted on 10/31/2024. America's Best actually had the store that gave me so much headache and refused to fix my problems in the store call me. I couldn't believe it. How is this a good practice. The manager from the store called me, He told me I was a lying and they were the right frames and that the store had contacted me when they never did and harassed me until I hung up on him. He did nothing to try and fix the problem except try and get me to go back to his store. Why would I go back to a place where I was so mistreated. It's very obvious to me that America's Best is only in it for the money and does not care about their customers. I spent over $600 for the wrong frames and a blue coating that was never put on my lenses. Their solution is to continue to give me the run around with the same store and a manager that doesn't care. Thank you for your time.

I go to the America's Best in Pineville, North Carolina. They are the best. They have Jenny ** at that location. She has always been helpful, and goes beyond and above to make sure that things are right. Too bad they can't clone her, and put her in all of their America. Best, locations!!

I had one of the worst experiences I have ever had in the establishment yesterday. The technician (KIANA) was incredibly rude to me. She did not greet me when I walked in the room, she did not make eye contact, she acted like she was angry with me the entire time, and she did not explain the process to me at all. She then proceeded to become frustrated when I did not know what to do next. I find all of this very disturbing. She seems ill equipped to work with the public. I can't imagine they want that type of attitude representing their business? I am a business owner myself. I found all of this so disrespectful and rude.

Never went, as the Dr. is in once a month, and a tech would take over me, the Dr. would be virtually. I said I'm not comfortable with it. The office is in Winston Salem NC. The time to make the appointment was quick.

My eye exam is good for 2 years. Been over a year not close to 2. Now they tell me one year and canceled my order, when clearly my eye exam paper say 2 years. So on the day it supposed to arrive. They canceled on the arrival date?!?! Terrible communication and wasted my time waiting for a glasses. All they want is more money for another eye exam. Talking about America worst! Never wasting my time with them. No wonder reviews rating is a 2*. Reviews are right. Trust the reviews and don't waste your time on them.

My friend and I were at America's Best glasses and contact. Found out that they won’t and doctor won’t accept without the translate for deaf. We simple asking to use iPhone conversation and still nope. Then we asking them to use VRI and still nope. They prefer to translate interpreter in person. We have to reschedule whenever they get translate then reschedule.

Hey my name is Antoine. I would like to leave a review about the warner robins America's Best.. The gm Wittney and one of her staff members Kimberly was so helpful and and extremely nice.. I would definitely recommend going to them!!

To be Fair it’s only the eye Exam that is Worth it!!? Probably other places might give you the exam at an even higher price. So I just say I Got an Eye Exam!! But when it comes to the glass I know call them America's best Rip Offs. They give you the worst Quality of Glasses where recently a lot of online platforms are giving those for Glasses for free and at the same price I paid for two glasses I can get a polarizes one and with a blue light reflector for around the same prices I paid.

After getting glasses at Walmart for years, I decided to try America's Best. They ended up making a pair of glasses that were so bad I could hardly see anything clearly through them. They re-made them a second and third time with only slightly better results, and this was using their own new prescription. Went back to Walmart for new eye exam and got great glasses on first try.

The place is very visually appealing, neat and clean. The staff is helpful and kind. The only negative is the technician that gives you the 1.exam. Her name is Francis. She is downright nasty, rude and not helpful. You feel like you enter some punishment chamber. Otherwise, I would give this place 5 stars. She should not be working with people.

I’ve been wearing glasses for 30 years. The anti-glare lenses here that were pushed on me by the employees are THE WORST lenses I’ve ever owned. They are IMPOSSIBLE to clean. At the store they tell me tissues will scratch the lenses only use their cloth. They used their clothes to clean them THEMSELVES. They were still filthy. I only used Microfiber to clean them, and no matter how long I clean them they’re still filthy, and shocker, their microfiber has scratched my lenses terribly which they told me was the safest way to clean them. On top of that, less than 6 months after getting them one of the arms fell off the frames without me EVER bending them, and the arm fell off when it wasn’t even being touched. DO NOT shop at this place, it's bordering on scam territory. I will NEVER shop here again. I’d rather spend 3 times as much at Lenscrafters.

First I like to say I appreciate the way the store workers interacted with each other. Says a lot about the environment...so hats off to them for that but also the interaction with the people and the speed and care and friendliness was top notch.... Great store I promise!

This place is a TOTAL SCAM!!!! That whole nonsense of get 2 pairs of eyeglasses and and eye exam for $79.99 is a COMPLETE LIE!!!! If you go there, you will end up paying $350-500 for everything. The only reason I bought from them was because I was desperate to replace my broken glasses. Please go somewhere else where you will be told everything upfront without getting scammed. One of the Worst decisions and experiences of my life.

Hello everyone. As a client of America's Best for many years I have to say I would never go elsewhere. My son is an adult with cognitive skills at a low level and he is taken care of very well. Hadeel is great and so is Dionnah. My son enjoys the service and their input with his choice of frames. They are all very polite, professional and have an amazing patience.

I have been a customer of America's Best for a couple of years. However, I went to an eye surgeon in LA and after running a bunch of tests, they found that I had cataracts! I’m in my 30s, and the doctor was surprised and also said that they have been there a while. Thus, America's Best Contacts and Eyeglasses FAILED to see this during their exams (I was seen by two different doctors), nor did they check for anything. Luckily, I went to this surgeon because God knows how quickly the cataracts would have worsened and I ended up having to have eye surgery much sooner than I thought. Avoid this place.

If I could leave a negative star I would. I love the company, my whole family uses them...BUT I will never go back to the Fort Oglethorpe location. The customer service was TERRIBLE. The pre screen lady was good, the doctor was good..but the 2 people out front at the check out desk were AWFUL..they talked to each other the whole time while I was sitting there trying to check out and same for my mother. Very rude and unprofessional. My mother picked 2 different frames out and when we got them in, it was TWO OF THE SAME PAIR!! Because they were more worried about what Beyonce, Jay-z and other people were up to instead of doing their JOB! And then the guy was just sitting there complaining about elderly people taking up TOO much of his time!!! I know the response to this will be Sorry here is the email for corporate!! These 2 individuals need gone! We will never go back to this location again.

I had an appointment in May of 2023 and this was just to see if I needed reading glasses and if so what kind. I could see but as I was aging my vision was not always so clear. I went to America's Best in Warner Robins next to Ross and they proceeded to railroad me out of $400 dollars. I didn’t get an exam and glasses for $69 or whatever the advertised price was. They acted like I needed something special because I was so blind. Mind you my daughter who actually wears glasses and cannot see got hers years earlier for the discount price. I was railroaded and cheated out of my hard earned money. If I hadn’t had serious health problems that could result in loss of consciousness and seizures I would have risked it and went off on them. Instead I paid and left keeping my calm. It was the worst experience of my life. Do not go there.

I called for appointment and asked if they take Medicare. Was told exam is included with 79.00 for 2 glasses. After exam was told I didn't need glasses so the cost was 69.00 for the exam. They do not take Medicare. I feel so scammed!!

Saw Ad for 2/$69.95 at Deptford, NJ location. Went in to have the exam, since I am diabetic I also requested a copy of the retinal and other scans which they said they would. After waiting 2 hours and finally getting to choose my frames I was told that the price was over $300 because the special didn’t include bi-focal lenses. Just another SCAM. After paying for one pair and the exam. They cheated me out of the retinal scan and other copies. I will NEVER go there again and warn my friends and family as to what kind of RIPOFF this company is!

the Eye Dr. was professional, yet willing to have fun! Sam & Jessica were great. Check them out...

APPOINTMENT INFORMATION. Friday, September 20, 2024 - 10:15AM. Exam Type: Eyeglasses. 421 East Kemper Road, Springdale, OH 45246. (513) 826-9281. I arrived at my appointment at 10am. I showed on my phone that I had an appointment at 10:15. They refused to see me because I don't speak English. I said through Google Translate that I filled out a form online and indicated that I needed help with communication. He refused to communicate with me through Google Translate.

Today I had a wonderful experience with Ieta and her team. Everyone was pleasant. My eye doctor was amazing!!! Ieta helped me in choosing my glasses and let me know how much my insurance would cover. I told her I just wanted the special and I would pay today and deal with insurance later but after her taking time to see what would be covered and what I really needed I was able to purchased with a small amount owed. Great Customer Service! Thank you!

I have tried 2 times to have them correct my vision with their eyeglass lenses since July 2023. I waited about 2 weeks for each eyeglass to be returned to me. Management refused to give me at least a partial refund.

I went there for the advertised price of 2 pair progressive eyeglasses plus exam for $169. Exam was good but when I was deciding on glasses the frames had to be from their CLEARANCE section and the area for closeup vision was only in the very center part. For the second pair, it was single vision only. $347 and after 2 weeks, they’re still not ready! Don’t waste your money!

America’s Best for glasses and contact lenses is the perfect choice. I have been a customer since 3 years now, and all I have to said is, they have the best team of employees, manager and doctors. Every time I called for help they go the extra mile to please me. Excellent service and the office environment gives you a sense of quality service. Thank you America’s Best!!! My eyes are important to me. They have the knowledge, experience and service.

If I could give 1/8 a star, I would. After buying 3 pairs of glasses, each pair felt like looking through a magnifying glass diagonally or like standing under water with rolling waves altering my equilibrium. I was told to get used to them. The glasses made me dizzy because the progressive lenses weren’t cut correctly. The employees said not to drive home in them. Great- glasses that are unsafe when operating moving vehicles. Corporate said the lenses were “only” off a millimeter. Progressive lenses need to be exact. The employees acted like I inconvenienced them.

My experience with America's Best was not good. The exam was rushed. My vision has not improved with the new glasses. I went back for a re exam. The doctor would not recheck my eyes. He rechecked the glasses and said that they were correct. He also said he told me that there wouldn't be much difference from the old glasses. That was a lie. I asked him why then, did he sell me new ones. Wasn't the reason for new glasses, so I can see better. I feel like he was covering his ***. Either way I got ripped off.

I only gave a 1 star since something had to be filled in. I wish there was a negative, because that’s what they are. Worst place to go for eye care. I would get a “see an eye” snake before going there again. First, I verified my insurance when I first got there and was told I was covered. I had the exam by a doctor that was very impatient and said nothing. I was done and sitting waiting for my contact trials and claimed they didn’t have any. I purposely made this appointment to have contacts for vacation in 2 weeks. I asked for my prescription and they refused to give it to me. I was told I had no right to be given my prescription strength and needed to try out the samples they supposedly did not have.

Went on 09/02/2024 around 2:30 pm for making eye glasses. Have me wait for 25 mins then told me that, they have only one person working and will be closing in 5 mins. Won't be able to help me. Then I went the next day at 5:30 pm. Have me wait for more than 1 hr. then told me we will be closing soon and won't be able to help me. So disgrace, I will never go there again neither for eye check up nor making any glasses. Not recommended at all.

I purchased glasses in June 2024, the lenses on my glasses are cracking. It has been 2 months of using them. When I called the store will not replace and I have no interest in paying money for such poor craftsmanship again. It is absolutely ridiculous and I would avoid them at all costs. I will be going to Costco for future glasses due to their superior customer service and amazing return policies. Also, when looking for glasses there was very little help from the store at 91st Avenue and northern - this was just a bad overall experience and I should have walked away after my first in store experience. Now I will have cracked lenses until I pay to replace them. Frustrated is an understatement. This is not normal wear and tear, the lenses are cracking at the edges after 2 months, I guess I understand why they have a 30 day refund policy. Picture provided to show cracks at edges of lenses.

My family has been going to America's Best Contacts and Eyeglasses in Wiley Blvd. Cedar Rapids Iowa since we moved from Pennsylvania for years now. At the beginning we like the staffs, good customer service, very friendly, we feel that we’re always welcome there. They’ve changed management and staffs 2 or 3 times since we’ve been with them as we always get treated good before at least on our experience. This last 2 year they changed and management, the staffs. It’s not as friendly before anymore. I usually have my check up February or March every year but I pushed back mine till August of 2024 debating going same place since the staff's kinda rude.

Terrible experience with Eastgate Branch. Every time I call I am on hold forever, prices were expensive so I tried to fill prescription somewhere else only to find out the Dr. put a specific type of daily on the prescription that I had never mentioned using before. Called to have the brand changed and they wanted me to come back in for an appointment to change brand because it had been 60 days. Money money money is all they care about in my experience. Don’t fall for marketing hype.

We are always very satisfied with the professional service at America's Best on Milwaukee Ave. Very helpful and friendly staff! We highly recommend this business and look forward to many more years with America's best!

Terrible customer service, placed an order over a week ago-no updates & they don’t respond to email or call. They claim they are “too busy”. Wouldn’t recommend. Going on vacation & left with nothing. They should update anyways.

5 Stars – Excellent Customer Service! I had the pleasure of being assisted by Veronica, Laurel Maryland, America's Best who provided exceptional customer service. She was knowledgeable, patient, and went above and beyond to ensure all my needs were met. Her professionalism and warm attitude made the entire experience smooth and stress-free. Kudos to the management team for having such a stellar representative on board! I highly recommend America's Best, thanks to the excellent service from Veronica and her team.

It had been several years since I had been able to be seen. They made sure I had enough reminders of my upcoming appointment and exam. My wait was short, they called me by name and remembered me from past visits. The doctor had knowledge and told me what I needed to know, especially for future as not too far off I will need cataract surgery. She was quick and to the point. Talking over recommendations for my contact lenses, I have a few trial to see if I am comfortable in them.

I was a previous customer. I looked up special (2 pair of glasses) online for $69.96 before visiting the store in Plano Texas. Went in with a prescription from my eye doctor and picked out frames 2 frames for the special, I wanted 2 pairs of sunglasses and was told they were $50 more per each pair, picked out 2 different tints and was quoted $250 without any coatings. I ask what happened to the $69.95 plus $100 for sunglass lens. They said I had to get exam for the special, I said OK and waited 45 minutes for exam. And optometrist said no I didn't, took me back, still $250 and wouldn't give me a breakdown, acted like they didn't even care! No wonder they have bad feedback. I left and will never be back. I WILL NEVER RETURN & TELL FRIENDS STAY AWAY!

I had an exceptionally good experience purchasing glasses. Customer service was excellent and there's a great selection of glasses. Everyone was very professional, polite and helpful. I was in and out in a very reasonable amount of time. I would refer them to anyone looking to purchase glasses or contacts.

I Went to America's Best Store Located In Citrus Heights, Sacramento. I needed to buy A Pair of Prescription Glasses with Tint, to wear as Sun Glasses.....I picked the Frames which were on Sale, but the Frames had the ear Tips on a color that I did Not like at all....So the Lady at the Store Told me that they Could Change the Color Easily, She even showed me they could Do It by changing the Tips on the Sample Frames. So I agreed to get the Prescription Glasses with the Promise they would Change the Color on the Tips.

I had an eye exam which the lady was very rude. They couldn’t figure out my company insurance plan, I picked out a pair of prescription dress glasses & a pair of safety glasses. I had to drive 40 miles back to the store to pick out the pair of safety glasses again because my other glasses got lost in shipping. They couldn’t get neither pair aligned with my eyes. Few months later I found out the safety glasses I picked out requires a new nose piece every couple months. My third set of nose pieces that I paid for 2 weeks ago, I just found out were lost in shipping. The safety glasses that are required for me to work. Never again will I ever go back. Glasses were never right & very unprofessional business.

I ordered a pair of glasses. They didn't get right prescription. Had go back and had pay extra. I will never go back and I have ordered a lot from them last year and a half. I should not have to pay extra. It's your mistake.

Horrible! We were there for TWO HOURS. There were more employees than customers. The staff are slow, disinterested, and blasé. I went to pick up the glasses over a week later. The “licensed person” wasn’t there, so they couldn’t give them to me. No apologies. To top it off, the QR code they give to review doesn’t work. AVOID.

When I went to America's Best for eyeglasses no one greeted me or offered to help. These 2 old women just stared at me. One told me I could not sit at an empty station. Finally a younger woman came to help me. It was the weirdest experience to be treated so poorly.

Always the most dreaded part of the process is the last stage where you pick frames and then discuss financing. I have been wearing glasses for over 62 years so I've done this a time or two. Well, yesterday while at the Rowlett Office in Texas I was fortunate enough to meet Heather. What an absolute delight. She was extremely personable, knowledgeable and hands down the easiest transaction I have experienced in a very long time. Americas Best, take note, all of your office personnel should take a look at how easy she makes all of this while engaging the customer. I'm in Customer Service/Sales myself and if I could steal her for my company I certainly would. Heather, you're the best. Keep up the Excellent work. See you in two weeks when I pick up my new glasses.

I took my wife there because they said that you could get exam free and 2 pairs of progressive glasses for 129. Well that’s not the case. By the time we got done with everything it was going to cost us over 500 dollars for the glasses. Very misleading on their advertisement so we paid for exam and left went to Walmart and got them a lot cheaper. Will not go back or refer anyone to this place.

I have been to this location on Delaware probably about 4 times to have my glasses adjusted to fit my face the way I wanted them to. Everything and everyone from the start of my visit to the end was amazing. Everyone was super friendly, polite, understanding and caring. They listened to my needs and did exactly what I needed done. The staff there is incredible. I definitely would recommend anyone here. I will definitely return in the future. Thank you so much.

We went to America's Best because they advertise 2 pair for 79. It was also listed on the Humana website as taking our insurance. When we got there we were told that since we had insurance we were not eligible for the 2 for 79. So only one pair of glasses and after insurance still had to pay $39. Will not go back again!

I have been going to the America's Best at 7636 City Line Avenue in Philadelphia PA for many years. Dr. ** is outstanding. He carefully goes over any changes I might have had since my last visit, shows and explains to me the images of both eyes which were done, and prescribes the proper glasses and contacts which have always turned out perfectly. Dr. ** is extremely knowledgeable and patiently and clearly answers any questions I might have…from what to do for itchy eyes, the general health of my eyes, my cataracts, and signs of when I might decide to have cataract surgery. America’s Best has a large collection of frames from which to choose, at great prices.

Took two of my children here for their annual exam and to take advantage of their free exam with the purchase of two pairs of glasses. You pay for both pair but still very affordable. Staff was very helpful, the Dr. was very nice and thorough. All around a pleasant experience at the Park Blvd location.

I have used this company before and was happy with my service. They canceled my appointment twice, once with a computer glitch and once with a doctor calling out. Instead of fitting me in they wanted me to reschedule. I drive an hour away and decided that they really did not care about customer service so I booked an appointment at another facility. When I explained my situation I was told, ”Have a nice day”. Very disappointed.

I went there to get glasses and when they came back I could tell they were not correct. The older lady argued with me and said I just needed to wear them that I would get used to them. I went back a week later and they discovered they were not right. Supposedly sent them off, but they were still the same. Got my money back and went to Eyemart Express and got my glasses in an hour and they are perfect.

In previous years I purchased glasses & contacts from the America’s Best location on Wilmington pike and always received excellent customer service. However, I recently purchased no-line bifocals from the America’s Best location on rte 725 near the Dayton Mall. My first encounter was with Roberta, she was very courteous and professional and assisted me with my purchase.

They will not go to their own warranty. I was literally told this my a corporation rep. We got my daughter a pair of glasses there 3 months ago. Well unbeknownst to us, they stripped the screw hole out where the ear piece connects to the frame, when they were putting her lenses in. The screw randomly popped out causing the ear piece to fall off. My daughter has very thick, curly hair and a chubby face, so the glasses didn’t fall off because they were stuck in her hair and on her face. So we had no idea that ear piece fell off until she took her glasses off and seen it was gone. So of course we have no idea where the ear piece fell off at.

I assumed that would be the same service I got when it was Discount Glasses. I was wrong. I paid for expedited shipping and the site says it should’ve shipped on a specific date. However, several days after that date, it still hasn’t shipped. I have tried calling several times only to not get an answer and after waiting 30 minutes get sent to voicemail. They haven’t called back even after leaving voicemails and emails for multiple days. I ended up going with another place.

I went to get a pair of glasses at the South Austin location. I worked with store asst manager Lisa who was kind, knowledgeable and precise in what was available. She helped me without an appt. and the store was very busy.

I am amazed by some of the people working for this place of business. Last June I purchased two identical pairs of glasses from America’s Best Contacts & Eyeglasses. Had my exam and asked for contacts as well. What the heck was I thinking? The day I picked up my glasses I commented that the transitioning portion wasn't working. I stepped outside while the representative stood at the doorway as I tried them on. She stated she could fix the issue and took my glasses. I sat down for a about 20 minutes, and she was back with my fixed glasses. I took both pairs and left.

I ordered contacts on 6/14 and was originally told I would have my order in a week. It has now been almost a month and still no contacts and all I get is an email regretting to inform me that my contacts are on back order. This is ridiculous!!!!

This is the worst experience I ever had when buying eyeglasses. First and foremost, the doctor didn’t put the prescription in Properly. They made some glasses that I could not see anything out of. When cleaning the glasses with the towel that they give you the glasses will not become properly clean. I am so disappointed with America’s Best. I will never return there again. The glasses were a waste of money. Please be advised.

I had an appointment at 10:30 so I waited and waited and I could hear the doctor talking with someone like it was sort of training… So after waiting 2 more ladies with appointments came in then I asked how long would it be because I had to work. They told me if I couldn’t wait I could reschedule so I left and went somewhere else. This was at the North Olmsted location.

The staff don't explain the difference progressive eyeglass (distortion) and what to expect, All they do is sell prescription glass and can't do that right. Customer service is the worst (not helpful in any way). They do not help you fix your complaint or problem with glasses just purchase for $325. But good at overcharging. 100% don't go here for glasses big mistake. (2 pairs of glasses one for reading and one for distance with eye exam) my first pair of prescription eye glasses a total nightmare, I thought it would be a great to have my first prescription glasses, be left here dejected and disappointed, frustrated. Don't ever go to American Best!!!!

It was an awesome experience. The Exam was comprehensive and the Staff were extremely helpful. Cost is also reasonable and the options for eyeglass frames included many popular styles. 100% Recommend you try America's Best for your personal Vision needs. They are extremely affordable for those of us who are paying cash, or do not have adequate vision insurance. You can get 2 pairs of Glasses with an exam, all included for an average of 100 dollars in most of their locations!

My first visit to the America's Best Contacts and Eyeglasses in Folsom,CA was Tuesday, June 11. Having been a Registered Nurse since 1979, I am very wary and judgemental of any new medical facilities. My feelings of concern were quickly put to rest when I met and was assisted by the representative Michael **. He is the definition of the positive characteristics an employee should have. As soon as I walked in, Michael hastened to cheerfully greet me and usher me to a workstation. He listened attentively to my requests and solved my problems in a timely, efficient manner. His suggestions were spot on perfect and most welcome.

They only have an in person eye doctor once a month. I didn’t realize that when I made the appointment. When we got there and was called back, it was a virtual appointment. Had I known that I would never had made the appointment. Tell patients up front when they make the appointment. Hire an in person doctor. I won’t go back, that’s for sure.

These guys charged me $85 dollars for an exam that was supposed to be free. The information they give is confusing, which I believe was done on purpose. In the end, the reading glasses they gave me were defective and they only refunded me $10 once they told me I had to leave the glasses there!. Friends, do yourself a favor and never go to this cheap place.

I had an appointment for 10:55 in the morning. I arrive there at 10:40 AM. We had two appointments. One for my wife and one for me. The manager was in the front desk. She asked for my wife's name and me. She forgot to put my file of of the doors so that way they could call me after me waiting there for 30 minutes. I went back to talk to the manager and she said, "Oops. I forgot that you had an appointment so l'll put you for the next person."

After paying $418.00, I was told glasses would be back 1-2 weeks. I called after 2 weeks, and got bad customer service, and was told they are not here yet. I called week 3 and was given same information. Week 4 I went to location, and was told they were lost in box delivered to wrong store. I asked, why didn't you get inventory of box and contact all customers that would be effected by this mishap. I was only offered a cleaning kit. I was not offered a, "Will put a rush on your order." I didn't know that it would take 4 weeks to be told that they had lost my glasses. Very bad customer service, when they answer phone, their attitude is to get you off of the phone instead of providing a service that they care about you and the service that you are PAYING for!!!!

This is the most inefficient place I’ve ever visited. They are always running so behind! Doctor is great- sadly, she’s leaving. The staff, not so much. It takes way too long to check out. They never seem prepared and most often clueless. Even without needing a RX - they could not check me out until it’s “your turn”- which could look like you waiting for five other customers who still need to see the optician: pick out lenses, discuss options, pay, etc. Keep in mind my co-pay was $10 and I needed nothing else. They expect you to just wait- which is absurd, despite the fact that they have employees just sitting there awaiting- doing nothing while the optician is busy with her sales pitch. Just not efficiently run- it makes Walmart look like Nordstrom. If you can go elsewhere- GO.

My fiancé bought two pairs Of glasses, when he came home the next day one lens fell out and cracked. He put on his second pair of glasses only for the armpiece. To come out, he took them back. They wanted him to buy another pair of glasses for the broken arm and for the cracked one. They did absolutely nothing. I will never, ever go to that place again!!!!

My experience with this location (Brook Road, Glen Allen, VA), was amazing. Every person that my son and I encountered. Edrienne, was amazing, professional and very polite when examining our eyes, two different dates of appointments and each visit she had superior customer service. Dr. ** was amazing with my son and Dr. ** is just wonderful, she help me understand and embrace that my eyes are gracefully aging, lol. Very sweet and kind. As we were processed out of each appointment Tanya (my son's appointment) and Tyra (my appointment), both ladies provided us with exceptional customer service with detailing all information about our investment, yes investment because vision is a huge gift and it must be properly taken care of.

Went to America's so called Best in Charlotte NC. I bought into there 2 glasses with free eye exam deal. The exam went just fine I guess. They told me I'd need glasses for reading and for driving. Once exam was over they showed me their wall of glasses , but due to me being a big guy they said there where only 4 frames I could choose from out of there whole giant selection. So I figured out 2 frames and waited for my glasses. After receiving glasses the readers are fine for reading what's in front of you but if you turn your head in any other direction they'll just about make you throw up. My driving glasses helped with glare but just after 3 weeks the lenses bubbled up from being in car (heat I guess) either way can't see anything thru them now at all.

I purchased a pair of glasses from America's not the best eyeglasses in Dania 130 South Compass Way for $592. I was expecting at least a neutral customer service experience. Unfortunately the female at the front reception desk was rude, unkind, and unprofessional. I would not recommend going to this place at all.

College Rd, University location, Wilmington, NC. Do not support this company! Very poor service. While waiting for virtual Optometrist, employee sitting next to me had her head down on table taking a "nap". Overall experience was poor, including just over 2 hours of waiting, with my frames already picked out. I was told I would receive a call when my new frames arrived, which never happened, I called them after 4 weeks to find out they were ready for pick up. Here is the icing on the cake. I already created a poor review on this site, the next day I received an automated message from corporate stating I will be receiving a call from the district manager to discuss my experience. Guess what?? No call from DM. This tells me, they don't care to correct the issues.

Terrible customer service. They don't respond and won't help. They will just put you on hold or hang up on you! Don't bother! Save yourself the time and energy and go elsewhere where they will not scam you!

I had an incredibly disappointing experience at America's Best located at 4652 Millenia Plaza Way in Orlando, FL 32839. My encounter with **, an employee at this establishment, left me utterly frustrated and disheartened. Upon discovering that my father's glasses lacked crucial information, specifically the Pupillary Distance (PD), I called the store seeking assistance. **, with an attitude that reeked of unprofessionalism, insisted on asserting her tenure since February and her supposed expertise in all relevant laws. Instead of offering genuine help, she proceeded to engage in a baffling argument about why she couldn't disclose the PD over the phone, despite confirming other prescription details.

I experienced unfair, discriminatory behavior from the staff at store #3947 on Olive Blvd in Creve Coeuer, MO. I purchased several pairs of glasses from this location. I visited today to exchange to damage pairs using the protection plan I purchased that is valid for one year. I provided the original receipt and glasses. The receptionist, Sharon, made me feel very uncomfortable with her comments and the way she looked at me. She then went to the other associate, Isaiah, and began whispering. He stated different procedures than I experienced in the past.

I would NEVER recommend going here. Almost a month to get either contacts trial pairs and then they request you see them again and then if 2 weeks they will order new ones.. Terrible. We wait an hour Plus for the Pre exam room then that took 6 minutes after that an hour and half for the Dr and my Dr didn't even know how to spell half the medication I was taking (Then don't ask) and Don't ask the patient how to spell the medication because geez we won't KNOW.

Michelle at America's Best Eyeglasses in Mesa on McKellips is simple outstanding!!! I bought two pair of glasses and they worked great until one lens popped out repeatedly. Michelle worked for about 15 minutes cleaning them first then crimping and tightening them until they were perfect again. I did not expect this at all due to the low cost I paid for them… They have a customer for life and I tell anyone wanting glasses to go to America's Best…because they are!!! Thank you Michelle… You deserve a raise and should be training management in the company due to your great communication skills, caring attitude and overall skills.

Tried to buy online but purchase would not go thru. I had to call to place order. In my account after payment was made my purchase stated order not found. After 2 more calls the person said the order did go through and I would receive an email on shipping. After two and half weeks after order I did receive email. The email stated I would receive order two days ago. Now more than 3 weeks so called again and girl said I should call USPS. This company could care less about customers. Needs a complete management change.

I visited the America Best in Marietta, GA on 5/4/24. When I walked in the door I was greeted with a Very Warm Welcome. I had an appointment, she advised me I could look around at the glasses. I didn't wait long to be called for my eye exam. The doctor was very friendly and professional. Once was done with my exam the young man that helped me was SO SWEET, he was so patient with me. The supervisor called due to one of my lenses being on backorder. She was very professional. I would recommend anyone to this location in Marietta. KUDOS TO EVERYONE AT THAT LOCATION.

My experience at America's Best Contacts and Eyeglasses at North Point Pkwy in Alpharetta, GA was nothing short of outstanding. From the warm and welcoming atmosphere to the personalized care provided by Ms. Aquilah **, her attention to detail in every aspect of the service exceeded my expectations. I would highly recommend America's Best Contacts and Eyeglasses and Ms. ** team to anyone in need of top-notch eye care.

Went to store on Montclair Rd in Birmingham, second time back. Said I would not be back, hurry up eye exam, so subpar. Went to a real eye doctor made a world of difference. Cheap frames broke after 2 weeks, they would not honor the warranty. One of the staff even laughed. Never be back to any of their stores.

I have done business with America’s Best for quite sometime. I hardly ever put any reviews online at all. But I would like to thank Kelly from the America's Best in Newburgh, how very helpful and professional she has been. I had some problems that took quite sometime with another America's best, and I changed locations and I am so happy that I did. Thanks so much Kelly for your help and fast responses!!

My sister in law broke her glasses while visiting for Memorial Day weekend. Anette was competent, professional and personable. In no time, we walked out with new frame, enjoying a job well done! Thanks so much America's Best! There's nothing good sight. :-)

Do not order from the website. They got my prescription backwards, refused to fix it. The frames I chose were discontinued conveniently as soon as I ordered them, and since they won’t fix THEIR mistake, the frames are going to be donated. DO NOT WASTE YOUR TIME AND MONEY ordering from this sham of a site.

I have been wearing glasses since I was 8 years old...and I am 70. I KNOW what my glasses should feel like, look like, and how clearly I should be able to see. I can honestly say the glasses I received from America's Best are the WORST I have ever had. The lenses do not sit properly in the frame, I can't read without turning my head, and I am having to clean them every 15-20 mins. When I returned to the store for the third time, they suggested all the greasy cooking I do must be getting them dirty...since I do not wear make up. I don't cook greasy foods!!! The lenses not sitting properly is because I chose metal frames. I ALWAYS get metal frames so I can use the nose pads to keep the glasses in place to deal with my acute astigmatism. I was told there was nothing they can do for me. I had even bought the extended warranty but that only applies to breaks. Do I need to destroy these awful glasses to get satisfaction??? I am so disappointed.

Bin, Kimmy and Liz provided exceptional customer service! Bin was friendly and helpful when assisting me to order contact lenses and a new pair of eyeglasses. Liz and Kimmy were both helpful and polite in correcting an error that was made. They both went out of their way to rectify the issue. Great customer service still exists in this busy modern world!

I switched over to this store due to being able to get in faster. I was initially planning to still get my glasses locally, but decided I’d use them since I was already there. This was my second year. I have great insurance and explained that I didn’t want to spend over my allotted insurance amount since it covers plenty and I don’t need all of the “extras”. Because I’d gotten extra stuff last year the woman acted like that wasn’t even an option. She kept sitting me the top of the line lenses and that it would “only cost me a little over $200 out of pocket”. I said I didn’t want to spend that and instead of offering to go over the other options with me she proceeded to almost argue with me about what I needed. I felt like I was at a timeshare presentation and when I said that she acted so offended, BUT still didn’t offer to go over with me the lower cost lenses that my insurance would cover.

I Leanora ** love my glasses and and new look...It took 7 years to get there but I made it....Best part the ladies took good care of me. I want to thank you that's my new home....Ayanna thank you for making me lol. You guys are the.

I have the hunch that most of the reviews here are either worker's friends, relatives, and they lie. I had set of progressive glasses made at the America's Best, a month ago I was examined and 2 weeks later I went to pick them up, like every buddy I to set and try them on and they did all the necessary adjustments, and after all adjustments done I had bring it to their attention that there was something not right, I could see better for reading if I had raised my head to the sky, looked through at very bottom like 1/4" off the bottom, and for far was not good at all, I saw very blurry could not see clear at any distant, actually if I looked at close for reading through the far section was better, I was told to try them for a two or three days and go back if still no good.

No appointment needed! Yup walked in and they took my name. I walked to the waiting area in the back of the store. I sat down and waited there maybe 90 seconds. An "optometrist" did a few manual tests ....covering an eye and reading the last line, and then the apparatus that you put your chin on and answer a few yes or no's. That took maybe two more minutes. I have astigmatism and no mention was made. I walked into the front of the store and selected two frames, one for reading and one for driving.

I went to the Wallingford CT location for my eye exam. They were nice enough. I told the Dr (if you want to call him that) that my current script was pretty good but need a tweak in one eye. Oh he tweaked it.... Fast forward a week or so and the glasses came in. OMG I could not see any distance...It was blurry. I immediately told them I could not wear these glasses. They wanted me to try them for a week stating because my eyes need to adjust to progressives. I told them I have been wearing progressives for over 10 years and never had to get used to a new prescription.

My first experience was great because I didn’t need glasses. The second visit was horrible. I paid a lot of money to get a wide range for my readers and trifocals. Didn’t get the blue tint so I could read the computer without hurting my eyes. Don’t get it. Went back and they told me it was on there. I had a pair of readers that had the blue tint and so I know it wasn’t on there. They insisted it was and wouldn’t fix it. Money wasted.

Went for eye exam, then ordered 2 pairs of glasses...1 for work, I had scratch guard put on both glasses...It was one of my best experiences...Even picking up glasses all seemed to be good....Days later I was wearing my everyday glasses...Took them off and looked through them holding them on front of my eyes and into a bright light and noticed a hairline scratch on the left eye...No way I did it...It had to be during process. I took them back and they took an alcohol wipe and cleaned them... Didn't take it away but seemed to improve...They never saw the scratch..Even Dr. came out and took a look and couldn't see it...I told them you can't unless through a bright light....

I saw their ad for eye exam and two pairs of glasses for 79.00. That is a lie. I made an appointment for my eye exam and contacts exam. The people were nice, but they rush you through the exam really quick. I was then told it would be two to three weeks before my glasses would be done. They gave me a temporary pair of contacts. They do not fit my eyes and the prescription is wrong, I called them explain the issue and they said the earliest appointment would in two weeks. They were not professional on the phone either. Looks like a waste of 130.00. I should of went back to Eyemart express. I just made an appointment and will have glasses the same day. Woot woot.

I have been a customer of America's Best for about 10 years now, and I have never had a negative experience, till today at the Pembroke Pines, FL store. On April 15, 2024 I went for a new eye exam and new glasses. I had a good experience as always. Unfortunately, today April 29, 2024 I went to pick up my 3 pairs of new glasses. One of the frames, I had purchased it in 2016 and I have only used a few times, but needed new adjusted lenses. When I left said frame with the lenses several weeks ago, the frame was as new and straight as when purchased. The legs aligned perfectly, they were straight and normally tight on the face. When the glasses were returned to me by the representative Mr. Felix **, we both were in shocked, with the way the glasses looked. The legs were completely open and uneven to the point, the glasses would fall off.

I’m really disappointed that this was the only option by my insurance for eyewear. At first I thought customer service was good at the store, but then when I had to come back to have my glasses refit properly, they ignored me when I came in. Never even acknowledged me and were clearly understaffed for a Monday. The glasses are uncomfortable. They slide forward. I had them fit once already. They didn’t ask me about having darkening glasses which I had previously and I mentioned when I ordered the glasses I falsely assumed that was going to be added to the prescription so I had to re-order my glasses on Zenni. You’re better off just getting an eye exam and buying the glasses elsewhere.

I went to the one in Gravois Plaza in St. Louis and the outcome was terrible!!! 1 month ago I went there to get an exam and 2 pair of glasses. After 2 weeks I called and it was said that they are on back order. Week and a half later I finally gets to pick my glasses up and right off the jump I knew there is something wrong. I told them but got send on my way like, idk what I’m talking about. Well I went back twice and by the second time she gave me an appointment with the dr again. Now he gave me a totally new prescription and I gets to wait 2 more weeks for my glasses and now I have to do my Europe trip with my ugly, old glasses. This was the last time I used America's Best eyeglasses!!!! Also, their customer service is very poorly.

America's Best is one big scam. Not only do they position the expensive frames under the cheapest frame section so you think that you’re selecting $79 frames but they don’t allow you to take the frames you paid for without them adding their lenses. My son broke my frames and I went in for their eye exam + frames for $79. I did the exam, found the frames and asked to take one pair with me (to insert my old lenses while I waited for the new ones) and they said I couldn’t do it. What???? I’m paying for them and asking them to only do one set of lenses instead of two and they said no. It made zero sense except for the fact they wanted to charge me for 3 pairs of frames. Ridiculous!

Want to share my experience with America’s Best Tukwila, Went to America’s best in Tukwila on Andover Boulevard. Have been a customer of theirs for over 20 years, was met by a very rude, employee usually the girls that help me there are very nice and helpful. This time I was met by a guy which is OK and I am not bias by any means of who helps me, wanted to get some contacts which they usually have in stock, was asked for my phone number.

Went in just to get the frames of my wife's glasses bent back to normal. They got bent in a box from packing. They told me she had to be there. I told them if she could be here she would. Just want them bent back so when you set them down all four corners touch. They said no and insinuated that my wife's head might be crooked or that's how I took it. Should I have told them she was in the hospital? I don't think it would have mattered. I can see why this America's Best had no customers. 6 employees working and not one customer. I just wanted them straightened out. I will drive 60 miles out of my way to my old America's Best where they will help you. And that is in Boise Idaho. Avoid this store on marketplace in Nampa Idaho like the plague. Amazing how 30 miles can just change people. These people have no place in customer service. Good luck to you.

I am deeply disappointed in America's Best, it cost me over $800 for contacts and glasses. It is not better, it’s worse. I would rather go to an eye doctor where it’s not a scam. The eye doctor was good but the glasses guy that checked us out was awful. No explaining, no idea what was going on. Save the money, don’t go here!!!! I will be going back to an eye doctor and now my contacts are delayed. He only gave me 4 days' supply! Awful experience.

I would not recommend the Westport Rd. Louisville, KY. location. The optometrist could not get my prescription right after 3 trial pairs in the office. He eventually offered to change the prescription to my old prescription but this defeats the point of getting a current exam. I was not confident at all that I had received a good exam. The office staff was polite and the manager apologized for my experience. I was not charged for the visit but unfortunately I will now have to carve two hours out of my week to be seen elsewhere.

Had an appointment in the Tigard, OR office for a much overdue eye exam. The technician and doctor (Dr. **) were friendly and very efficient. My questions were answered and I felt no push to get out the door. When I told them I was ordering my glasses from Zenni and just needed a prescription, there was no animosity at all. I would highly recommend them and they are very reasonably priced.

The eye Dr's are awesome and most of the other staff but the quality has gone WAY down unless you get the 300$ glasses (which we all can't afford). So I got the basic ones and one pair pushed into the side of my head and cause pain and the other pair fit nice until they literally fell apart in my hand, if you can't afford 300$ glasses don't go here or you get 0 quality.

The America's Best experience seems to vary with store and staff. The worst experience was in Yonkers. Customer service is poor. Front door staff person is unwelcoming and does nothing to try and accommodate requests. The poor level of customer service is not worth the eyeglass savings. Compare stores, they differ in quality. You may have to travel a bit to get to a decent one.

Place is total chaos. I am still waiting for my glasses from March 6, 2024. Nobody knows anything. I have been getting the runaround the entire time and here it is April 5, 2024 and still NO GLASSES. I will NEVER do business with them again EVER.

I had excellent experience with Francis, the manager of the store in Silver Springs, MD. He is attentive, helpfully, not "pushy", knowledgeable. Even when returned, 6 months after I got my glasses, he treated me awesome (without buying anything). This is true customer service!

Had a great experience at America's Best of Gastonia. Lesley B was incredibly helpful in resolving my issues and even took extra time and effort to assist me in attempting to find a frame that had been discontinued. She called other locations and sent out a request in hopes that she could find the specific frames I was seeking. Lesley showed me similar styles, but in no way pressured me to purchase anything. She has wonderful customer service skills and is a genuinely kind person. I will definitely continue doing business here.

I went there again, to get new glasses because the last time I couldn't see well. In fact, they were blurry. I went without their glasses and continued with my old pair. Anyway, I went again, and explained to the dr that the last pair were a waste of money and horrible as I wasnt able to use them. Anyway, I decided on one more chance. This time the dr did take his time. Anyway, by 3 weeks no one had called me. I called them, only to find out that they werent even sent out. They did promise that they would be back within 3 days and they were. Problem tho. They only found one pair and I had ordered two. The person "M" offered me a refund and I just took it because they had no idea what happened to the 2nd pair. I was very disappointed to say the least. Now I will just order online.

I have never been to a vision place that did not have my trial lenses in at time of service, I had to wait a month to get trial lenses and then another month to get a trial lens appointment. I really liked the doctor but I would never go back there. Other places I have been, I get my trial lenses in a week and then just pick them up, I have never had to see the doctor again unless there was a problem with the lenses.

My husband and I had a wonderful experience at the Pasadena, MD location!! Carla and all the staff were extremely helpful, amicable, and knowledgeable. We immediately called a family member and shared our amazing experience!

I had an amazing experience at the Brandon FL location. My glasses broke early in the morning and I took them in to get replaced. The ladies at the counter were amazing and were able to repair them until I could get new ones. I appreciate that dearly. That's unsurpassed service. Kudos to that team in Brandon Florida.

My experience at America's Best in Spring, Tx was good customer service but, it took more than a week to receive glasses especially because I require them to drive! There are other franchise(s) that I could have selected and had my glasses within a week's time.

This was my second WONDERFUL EXPERIENCE using the America's Best Eyeglasses. I have to say, they really care about their customer satisfaction. I'm very pleased that they opened another beautiful store, here in Clearwater Florida on Gulf to Bay Blvd., because it's closer to home! This time I had a free eye exam worth $69.00, I could have had a more in depth eye screening, but I see an eye surgeon 2 times a year to get the imaging done, so it wasn't necessary. I called this location in the middle of the afternoon and the doctor could see me in 25 minutes, so I decided to go. I arrived about 10 minutes early and was greeted by a couple of very friendly staff members.

I had an exam on the first of the month. Still waiting for the glasses on the 19th. l guess it takes them longer to get glasses than for them to give a refund or take your money. Asked for a refund. No one called me back. l ended up going to Walmart of all places. Got great customer service and glasses within a week. l would recommend going to Walmart than there. The free eye exam isn't worth waiting a month and having to take a Uber to get around cause you can't see to legally drive not to mention the headaches you have to deal with while waiting. Not a good place to go. Try someplace else before considering this place.

Brianna was very helpful and very patient with us. We had a lot of questions and she was able to answer and help us with all of them. This was the best customer experience! We will be returning customers for sure.

Takes too long to get a prescription for first time customers! It takes about 2 to 3 weeks to complete an exam! Never again will I go to America's Best Eyeglasses. Walmart is better. Their exam's 1 day..

I went to America's Best today to get the eye glasses I lost replaced fully expecting to have to shell out the money. After speaking to the gentleman and having a good laugh that I only had them for 2 weeks, he generously offered to replace them for FREE! I have been to this store twice and each time I am met with kindness, efficiency, and great customer service. I am a patient/customer of America's best for all my eye appointments & glasses need! Thank you so much, America's Best for being so kind!

Two weeks ago I had an eye appointment. I literally took pictures of the frames in the store. I later sent them to the online email Department and asked specifically the types and prices of lenses that would fit the frame. Days went by and instead of answering the direct questions online, the female referred me to a phone number to call. I called the number and it took 30 minutes for a different female representative to not know simple questions and it was like pulling teeth in order to get a direct answer.

I went to Covington GA America's Best for my yearly eye exam. I usually go somewhere else but because I work in this area I thought I would try them. I had my exam and was issued my RX for glasses and contacts. My glasses RX was totally different from what I have had in the past, contact RX was good, but I didn't question the change because I am not the professional. When I received my glasses my right eye was out of focus on the glasses because the RX was wrong. I called and they had me come in for a "Retest" and they said my RX was good, but when they printed it out it was TOTALLY different. Now I am going to pay out of pocket, because I used my insurance on them, to go get the right RX for my eyes. I wasted time, money and energy and will never do this again. Staff was friendly, not their fault.

Pros: Easy to get an appointment, best deals are cash and file your own insurance (it seems), Doctors and eye exams are comprehensive. Cons: Staff is often inexperienced. Web does not show when store orders arrive. Getting glasses transferred to another store is a hassle. You go to one store, order and tell them ship to another store and they won't? Ship to their store and then they screw around transferring the order? Makes no sense..

Rude. Unprofessional. The staff is not trained. I got the wrong prescription, and the wrong lens treatment. The left lens was loose. Spend a little more and go to a better place. This place is sloppy in every way. They will actually lie to you.

I had my eyes tested at America's Best in Miami, and then bought two pair of reading glasses. When I picked them up, I couldn't read with them, so they offered to remake them. Again, they were useless to me. Even though it was their doctor that tested me, and wrote the prescription, I could read better with cheap drug store glasses. The person at the store said they couldn't do anything about it, and suggested I donate the glasses to the Shriners. Although I think this is a great charity, to pay America's Best for these useless glasses is a waste of time and money!

Unbelievable, I am speechless. I went to America's Best Contacts and Eyeglasses expecting to get the 2 pair of eyeglasses as advertised, but when they came in, I was told that because I have insurance that we (my wife and I) don't qualify for the 2 pair for $79.99. Nowhere does it say if you have insurance you cannot get the deal. They use actor Jaime Foxx to promote their products and he may get something in return, but as a consumer I don't believe that it is fair to advertise something and you don't honor what you are advertising. FALSE ADVERTISING. Stay away from America's Best Contacts and Eyeglasses, if you have insurance.

We know that the USA is the land of capitalism. We can buy things and services very easily, so each establishment needs to have a difference. The difference between America's Best has the best Optometrist ever. Maria Teresa ** is wonderful and treats us with so much affection that for me as a client it is one of the only reasons I come back every year and get my glasses done with them. There are several options here in Des Moines with even more frame options but I only return to this place because of this excellent professional! Maria Teresa, you are the best in Iowa!

HUGE CANCER tumor not caught at America's Best Contacts & Eyeglasses, my eye had to BE REMOVED a month later! Went to America's Best Contacts & Eyeglasses on 9/18/2023 for exam and glasses, ALSO paid additional money for FDT and RETINAL IMAGING. They said everything was good and ordered me new glasses. When glasses arrived, still couldn't see well. Went to Michigan eye care provider on 10/16/23 who informed me a had a HUGE CANCER tumor on my eye. University of Michigan appt on 10/18/23 who informed me I had a huge 19mmx19mmx8mm choroidal melanoma tumor on my right eye. Eye was REMOVED on 10/30/23. Life expectancy is SHORT. America's Best Contacts & Eyeglasses were PAID to do a job and FAILED to do it properly. I had a detached retina on top of the huge tumor on the back of my eye. My previous few America's Best appointments were 12/08/21, 12/28/19 and many before that.

I made an appointment as I had bought in the past in SC. Here in VA I made the appointment. Was nearly an hour late waiting to be seen. Did have a good clerk after the fact that assisted in selecting the best deal. I waited ten days then called to check to see if my glasses arrived. It was told me that one pair had arrived but the second pair had not. I was also told I'd receive a text message when both pairs had arrived and were ready for pickup. I received that text message late that same day. The next day I went in to find that only one pair had arrived. Two trips will have to be made now. The glasses I did receive for distance have a blurry edge all the way around both lenses. (The glasses are clean.) That is one issue...

This branch the one in Tigard takes your money, and supposed to have glasses in 2 weeks. Do not trust them. They charge you, and do not deliver product. They are not open the hours that are posted on the door. They tell people they do not answer the phone as they cannot do any business. They don't call you, and then I called Customer Service, and they won't give you the name of a manager or district manager. One department says glasses are there, another department says they aren't, and I am wondering if they ever even put in an order and Oh BTW they charged me $350.00 for a cheap set of glasses. DO NOT USE THESE PEOPLE.

My review is a warning not to go to the Riverdale America's Best in Coon Rapids Mn. My wife and I needed new glasses, went to America's Best, eye exam was good, rushed but fine. We then found out we don't get the eyeglass special if we want to use our vision insurance. Ended up being $300 instead. Gail the manager took care of us, she was very nice while we were spending money. I ordered 2 pair of glasses, both transition lens and both progressive lenses. In other words, two pair of no-line bifocals that darker when in the sun. I also ordered a spare pair of just frames because I tend to break the bows. When the glasses came they were lined bifocals. I said that's not what I ordered and was told that's what was ordered.

I ordered my contacts on 12/26. Expected ship date was 12/28. Today is 1/10 and they still haven’t shipped and the company can’t give me a ship date, or even return my emails. If you call, a recording tells you they’re behind in shipping, don’t make additional calls or emails. Basically, I feel they’re telling me they don't know what they’re doing and there’s nothing I can do about it.

I made an appointment in November of 2023 for January 15, 2024. I received a text message that the appointment was canceled. I called them to see why it was cancelled and they said they don’t have any eye physicians for that day. THAT IS NOT MY PROBLEM! The manager was extremely rude and I don’t appreciate how she was talking to me! I have made complaints to everyone I can possibly think to make a complaint with about this company.

I made an appointment for an exam and glasses. The pretest went quickly but then I was directed to wait for another virtual exam with the doctor. After waiting 1-1/2 hours, I scheduled an appointment for the following week. Same things happened. Waiting for the virtual exam for 1-1/2 hours+ again. DO NOT RECOMMEND USING AMERICA’S BEST!

This is the most unprofessional place I have ever been in. The staff is so unprofessional and loud. The place unclean and the waiting room is like being in a bus station. The exam is so outdated. I guess you get what you pay for. There wasn’t any hand sanitizer. The place smelled like hotdogs. This place just looks like a bus station.

I went in for my eye appointment's November 20th, it was a Monday, the order for my glasses didn’t get placed until November 24th, their excuse was orders were backed up because it was a Holiday week. 7 days went by and I heard nothing, so I called on the 9th day asking if my glasses were in. They said they were not because the lab had lost my frames and my frames were out of stock, which I was never informed of when I picked out my frames. So I waited a few more days, I called again and this time they told me UPS lost my second pair of frames and that they’ve been having this issue a lot lately, I asked when they would be in and I was informed that I would have to wait another week. As of right now I am on my 19th day of waiting for my glasses. I’ve been wearing glasses since I was 13, I’m currently 37 and I have never had to deal with this much incompetence in my life to get my glasses.

My glasses were really loose so I bring them here to the Bellevue location on Main St. to adjust before my month long vacation. The associate helping ended up CRACKING the lenses, hands them to what I think was the store manager, and runs away. The store manager acts like this is no big deal happens all the time (don’t warn the customer) with a smirk on her face and says, “You can still see out of them".

If this is America's "BEST" then we're in big trouble.... From the terrible product manufactured at their "lab", to the lack of communication with updates, disheveled staff and even an "Area Manager" in from out of town, it was all a bad dream...until I had to return the $800 glasses 2 months later as the "scratch resistant" coating was non-existent. They sent the lenses into the lab, fortunately I had my old script that my eyes adjusted to. Hooray! I got a call that the lenses were in, only to find out they didn't fit my frames any longer.....Back to the lab they went.

I went to America's Best Eyeglasses recently for an exam and to choose frames. The glasses I have now are progressive bifocals and I was having trouble reading up close, it was blurry. I made an appointment here in Bakersfield, Ca. and when I went in the staff was very friendly and welcoming. The doctor who did my exam was very nice and answered patiently any questions I had. Daniel was the tech who helped me with choosing my frames and he was so patient with me. I had decided instead of getting bifocals again I would get just to see up close.

There are 4 young ladies, all useless and don't know their job, they don't have enough work so they are sitting to see who come from the door. They do not have any knowledge about eye exam and insurance, all they can do, giving wrong information and wasting your time. Useless people without any knowledge, don't go there, you will waste your time and money besides getting headache whenever you see these 4 uneducated people that do not know anything about eye and insurances. I hated this place.

Ok I usually go to Walmart but decided to give them a try and I definitely regret it! The doctor himself was a nice guy and the lady doing the pre-exam. They did my exam asked what kind of contacts I wear and said they only have their brand but they are similar to the ones I wear. Well right away I could tell that wasn’t the case, they were much larger and hard to put in. The doctor had to help me get on it. Well at first they were ok but I could tell they were in there and by the time I got home were bothering me. Had to take the right one out because my eye was burning bad. I have really bad eyesight -8.5 in the left eye and -8 in the right so now I can’t even see.

Pricing is nonsense and misleading. So for example, two pairs for 79 dollars. It's for frames from blue wall, and plastic single vision. So, if you want to have one pair as a spare, and upgrade one pair, the deal goes away. It becomes one pair for 79 dollars plus the price of the upgrades, and now the second pair costs 60% or 48 dollars. Seems like the extra cost should just be for the upgrades. But nope, it adds the cost of the upgrades plus 60% of the original price. So, if you were to add a 20 dollar upgrade to one pair, the cost for two pairs would be $147, not $99. It's their policy, I just want everyone to be aware.

I went in to get my nose pads changed (Beavercreek OH), and they ruined my glasses! I left spending $291 after their "gracious" discount as compensation for what they did to my current pair. First, the tech put the pads on backwards, and then, after constant manipulation of the pad's stem, my glasses don't sit right. I spent over 2 hours there, ruining my Saturday afternoon. I didn't get mad. The techs tried to make the situation right by offering a 40% discount, but that still required me to pay $291! Long story short, I called today. I found my current frames on eBay for $35.99. They didn't hurt the lens, so they could be salvaged. I asked the manager if she wanted to compensate me for the $35.99 for just the frames, but she said they didn't have a way on their register to enter that kind of transaction (I guess customer goodwill is out). I finally asked point-blank: Do you want to apologize for the inconvenience? -- Nothing! Not a darn word! BEWARE! Horrible customer service!

The employees are not only disorganized, they are incompetent and rude. Over the course of 3 years, they have misplaced my files, forgotten my prescriptions, canceled my appointments, and forgotten to place orders on frames I never received while still charging my insurance. I spoke with various "managers" over the years about their questionable practices, and nothing changed. Recently, I tried to switch to contacts. After 2 eye exams, 3 different doctors, and a variety of trial contacts that did NOT match my vision needs, I was highly discouraged. The doctors would give me a trial set and tell me to come back in a week to follow up. At one point, one of the doctors told me that the previous doctor had my contacts in the wrong eye. So, he switched them and told me AGAIN to come back in a week. Frustratingly, I continued my commitment to become a successful contact lens wearer by persistently attempting to meet with the doctors.

I picked up a pair of sunglasses here in April. By July they were already broken. I wore them barely 10 times. ** was unwilling to replace them. Avoid this place and its very low quality products and rude associates. Tony at this location offered an insulting deal of 10% off of a replacement.** then changed it to a 30% off deal.

Shelia ** in Richmond, VA the staff were absolutely awesome. Very friendly, great energy, great attitudes towards us as customers. I didn't have to wait long technically I was in and out in less than 25mins. Jordan was awesome!!! Her personality & her energy was so vibrant.

Spent nearly $400 for a pair of no line bifocals. 3 week’s delivery time and the -1.75 was done as +1.75? On one side or lens. Said it was a typo but really? 3 more weeks to replace. Drove an hour each way to get the glasses. Not happy and they didn’t really seem to care.

When I first went there the doctor told me to go to an eye specialist because of my cataracts. I ended up getting the glasses anyway and sure enough my vision was not improved. I had the cataracts removed and now see 20/20. Because I had previously purchased the glasses I inquired about having them turned into readers. Not only did they accommodate but did it for free!

Had a problem with the eyeglasses I purchased from their Ct store. Went back to the store. They said they could not help me so I called the customer service # for their corporate headquarters. I was on hold for almost an hour and finally gave in to their offer of leaving a message with a promise for a return call. Left two messages in two days. No response. They are a classic example of a company who feels now that they got your money, they will ignore you if you have a problem.

My wife and I purchased 3 pair of glasses from Amanda (our salesperson) at America's Best Contact & Eyeglasses (1505 E Warner Rd Suite A103) Gilbert AZ. She was extremely helpful, guiding us through the various options our insurance offers and the type of glasses (both regular and sun glasses) and glass protect we need. Exceptional person, extremely helpful and professional.

From the time, Miss ** answered the phone. So the time she hung up, I found her to be very pleasant, funny, helpful, and she still managed to be very professional at the same time. I made an appointment for my uncle who is getting up in age for a set of eyeglasses. By the time the conversation ended not only do I feel confident in my uncle, receiving the service and products that he needs. But I also know that they will be kind and look out after him for me, since I won’t be able to attend the appointment. So a big thank you to Miss ** at America’s Best on Barataria Boulevard. She is the absolute best!!

You will not be able to purchase a pair of eyeglasses under $300.00 even with insurance. They add on expensive options. I tried to buy a basic pair for under $ 200.00 which was not possible. Get a price upfront before you agree to purchase.

After visiting America’s Best and paying almost $1000.00 for one set of glasses and a year’s worth of contacts, I priced contacts and glasses at other mall stores and found contacts from other sources of the same brand at half the cost. Even though the lenses and frames were also overpriced I decided to keep them. I was able to return the contacts but there was a long delay in getting the refund. My main complaint is the claim of a $200.00 rebate to convince me to buy the contacts when it really only amounted to $15.00. This type of sales tactics is unethical and should be exposed.

I went to America Best Contacts and glasses in Dallas, TX. 655 Illinois. The restroom for customers was broken and I was told to go to another establishment to use the restroom at almost 70 and 100+*.

America Best staff are very personable and attentive to my needs every time I am there either for an exam, repair or questions on products. Other Eye places are all about sales and not about what the customer can afford or their needs. My store off of 5609 Sierra Springs Lane in Fort Worth, Tx is awesome. Thank you all Dr. **, Katy, Kylie, Trish, Ivonne, Tanisha and Regina.

America's BEST is THE WORST eyewear company ever! My daughter and I went to America's Best for new eyeglasses. WHEN WE PICKED UP OUR GLASSES WE DISCOVERED THAT THE PRESCRIPTIONS IN ALL FOUR PAIRS WERE WRONG! SKIP America's Best. YOU DESERVE MORE!

Regardless of what the advertisement says, nobody gets 2 pair for 79.95. You will be lucky if you get out of there just spending a couple hundred. Got me and my wife to pay $199 for some basic **, sure you might get 2 sets of frames for around $100 but that's with no lens. It's very misleading the way they advertise over at America's Best, more like America's ** artists.

First available appointment was in the Jacksonville store location in River City shopping district. I was pleasantly greeted upon entering the store for my 10am appt. I was signed in and shown where to wait for the technician to do our eye testing for the Dr. to review. I did not wait more than a couple minutes to hear my name called. The technician was efficient and kind. Again within minutes I was greeted by Dr. ** who is a lovely human being. I felt he asked pertinent questions during my exam which lead to the prescription he wrote. I was very pleased with the interaction.

Cons: Any specialized request will incur an upcharge, including (in my case) a request to polish the lens edges, usually a standard practice. I have a high-minus (thick) prescription and requested that the lens be mounted in the frame such that the thick lens is mostly behind the frame as opposed to in front of the frame (an industry standard if not a simple request that I've made elsewhere for decades) only to have the manager tell me that this was not possible (?!) at America's Best. Use this business for your emergency pair of glasses or other un-critical eyeglass needs.

I scheduled eye exams for my three (3) children (15, 13, 6) with America's Best online and was ready to move forward. When I booked the appointments I found it odd I was able to book my teens' times 10 minutes apart (10 & 10:10 am), but when it came to the 6 y/o the appointment couldn't take place until 12:10 pm. All three (3) were booked at the same location on the same day.

THIS HAPPENED TWICE...Didn't get for what I paid. I paid for H Index Glasses and get cheap polycarbonate, the prescription on it was wrong, I couldn't read the small prints neither see far...First time was sent back and second time was wrong as well!!! Horrible experience. Bad service unprofessional and rude....

BE FOREWARNED. I bought a pair of glasses from America's Best on Aug. 24, 2022. I ordered the special lens with extra clarity and scratch resistance, at a much higher price. After 7 months my glasses had a cloudy film on them with some scratches. I use lens wipes and soap and water or just water to clean them. I am a 64 yr old handicapped female. I don't engage in a lot of activity to warrant the scratches and I have no idea what the film is about. I went to the store in Harahan, Louisiana. Where I purchased them. I was told nothing they can do about it. My response was, "don't you stand by your product" Theirs was "you have a 6 week guarantee". WOW! Just 6 weeks. I then called corporate office and was told the same thing. It seems just another company out there for MONEY ONLY.

Went to the Wallingford, Ct location for my teenage son who has been wanting to wear contacts. He has tried at other providers and has not been able to. This place was very patient and knowledgeable and he got the contacts in for the first time in less than an hour. Reasonably priced fee for the exam. I am very pleased.

Despite this 1-star visit yesterday here, I still made a purchase. That's because I have the patience of a saint & because Sheena (Sales) made it right for them. TY Sheena. This HORRIBLE 1-star experience was due to the abysmal customer/patient care by Lizzy + EMILY. >>> 1st; I show up 15min early for my 1pm appt. I was unexcitedly/rudely greeted by Lizzy at the front desk who was simultaneously somewhat helping another guest in front of me. Despite that, while seated firmly in her chair rather than standing to greet a guest while still helping another guest, she RUDELY asked what I was there for (wow!...So I say I'm was there for an eye exam & to buy glasses per the appt I setup in advance, pretty basic set of facts - hence the reason being there, it's a retail store for glasses/eye exams).

They take advantage of people new to wearing glasses, if there is an error it's your fault for not knowing better. The customer is a cash cow to be processed as quickly as possible, I would not recommended these people.

I went to their store in Abington PA when I was visiting family in Pennsylvania. The rude behavior of the staff prompted me to buy my eyeglasses somewhere else. Even the prescription given to me by the 'optometrist' there proved to be inaccurate and I had to have another doctor test my vision again. (This was how I found that the first prescription was inaccurate). Keep away from this establishment.

I decided to start wearing contacts again. I went there hoping I'd get good service and prices but the service is subpar so I don't plan on continuing with them to see about good prices. To start off with, the exam took less than 2 minutes and I'm not exaggerating. I found that strange but they're the experts, right? After the exam I sat with an employee to discuss my options. I explained that there is only one brand that has worked for me. He insists that I start with the "house" contacts first. Okay, that's fine. He was aware that I require bifocals but told me that the trial pair would be in the following week. I never received a phone call so I called them. No, they're not in yet. I call back 2 weeks later. I was informed because of my prescription that it takes longer for them to come in and no they are not in yet and someone will call me when they do come in. I wait another week and still no phone call. So, I call the 1-800 customer care.

Heather at the Rowlett location is a gem! She made my experience the best I have ever had in the 40+ years of visiting the eye doctor. She was patient when picking my frame, and when I had problems with my lenses, she helped get it straightened out. It turned out that I couldn't wear a certain type of lens and she made sure the doctor and lab took care of me. Thanks Heather for your expertise, knowledge, patience, and caring. She is the best!!!

Purchased 1 pair of Nike Rabid prescription sunglasses. Attractive, good fit, but temples broke at hinges. Returned for warranty replacement, but they broke again. Replaced the temples 3 more times in the past year. While America's Best initially provided good service, the quality of their product was found to be unacceptable. Now, I am left with a $350 pair of sunglasses that are unusable, and America's Best cannot help me.

I wish I had read the reviews before I went here. I went in to check out eyeglass frames, and nobody helped me, or even acknowledged that I was there. I felt discriminated against. I was the only ** (mixed ** descent) person in the store, and there were many other people who came in after me who were helped to look at frames and purchase glasses, so I left. I went back a week later to order my glasses. When I received my glasses, there was a lady helping me to adjust and fit my frames. She was rude and seemed to be frustrated with me. Another lady walked into the store, and the one who was helping me started talking to the other lady, and brushed me off. She told another lady to help me, while she went to another customer. Then I have been wearing my glasses for over a week now, and everything still looks distorted on the lenses, and the frames have been digging into the back of my ears. I hope I can get a refund.

America's Best run advertisements about getting eyeglasses at a good price. That may be possible if you want very plain glasses only. You only walk in there if you intend to pay at least $400.00 or more. They certainly are not the best, not the most reasonably priced nor the most professional.

I had an issue with my glasses. I went into America's Best at 2:14 South Wabash Chicago Illinois. Store is 5511. ** is the employee. ** did a fantastic job for me this morning. I need my glasses to see in the position that I hold at my job. I must read fine print all day. She assured me made sure that my glasses were correct that they fit me well and that everything was going to be wonderful. I really appreciate your dedication to her job and more so her commitment and compassion to the customers that frequent America's Best in downtown Chicago, if all companies had employees one 10th of **'s character all experiences regardless of where you go will leave you with a smile in a willingness to continue to do business with that service or company. Great job **.

Most people only take time to write a review when they're upset with something. There are a number of negative reviews which I don't understand. I'm basic and don't have to wear designer glasses so a contact lenses exam, 2 pair of glasses (with a progressive lens) all for around $250. Total price at America's Best completely eliminates the need to carry costly vision insurance. Guarantee vision insurance is more than. $250 a year.

They don't put your real eye measurement in the contact prescription. They just decide what brand contacts you should get, then write the size of the contacts as if that was your real eye measurement. What if you went to a shoe store, and the shoe salesman decided you should get Reebok shoes, but they only came in size 7. Then for your shoe size chart, they wrote the size of the Reebok shoe they sold you rather than your real foot measurement. That way you’re locked into buying Reeboks rather than a brand that fits your foot. I went in asking for Freshlook Colorblends, but they sold me AirOptix Colors because that was the latest greatest. They were horrible and didn’t fit my eye. I ended up with red eye. They gave me the wrong prescription in my left eye to boot because they decided I was older and wouldn’t see up close even though I see near great

WARNING! Pay attention to ALL the negative reviews they are 100% accurate. The horrible experience was from beginning to end. 1. No one helped me choose eyewear. I had to choose my own. 2. When the lady finally helped to take the measurements for my lenses she commented “if that’s the lens you want for your face then fine.“ I was appalled at her comment but having had everything already done figured let me just finish with this sale and never come back. But it only gets worse from there. 3. Two and a half weeks later after not hearing from them I called to see if the eyeglasses were ready. I was told they weren’t and not to call asking they will call me.

I purchased a pair of $350 DKNY Glasses and when I went to pick them up, they told me that it didn't include a case. On top of that, the salespeople are more concerned about chatting with each other than actually helping customers. I never even got a call that my glasses were in.

They suck. Do not shop there. Period. I would not go there for anything in the world. They're the worst in the world. Do not go there. Their sales people are rude. They are very inexperienced and you should not shop there at all. Do not go.

All except one customer service reps talked condescendingly and acted annoyed during service. Glasses took several days to be prepared- no problem, however, prescription was wrong when I sat to actually use them at home. They seemed fine in store, but under rushed conditions. When I returned them, I simply stated that I could not read small print through them. Lady was very rude to me. That has lingered with me for over a year. Will NEVER return.

I was stupid enough to take my Grandson here and even though I was convinced to pay for 3 years of eye exams I will not return. We were told his glasses would be shipped to my house within 14 days but 3 weeks later and no glasses and no explanation

On Sept 24, 2022, my eyeglasses were ordered under my husband's insurance due to a mistake from the store manager. The eyeglasses were also ordered with the wrong prescription also by mistake of the store manager. I went on 10/22/2022 to pick them up, and my husband tried to order his eyeglasses but Freddy ** the assistant manager was rude and refused to switch the claim from my insurance account so my husband could use his benefits, after all it was not a mistake on our part but rather the store mistake.

Earlier this year I had an eye exam, and bought 4 pairs of glasses from America's Best. I received the first 2 pairs and they were OK. I received the 2nd 2 pairs, and they were obviously not made correctly; the prescription was way off and I couldn't see with them. So these had to be re-made. Since then I have noticed with all 4 pairs that the left lens is 'correct' (crisp, clear vision) BUT the right lens is not. Vision is blurry. I didn't notice it initially, but since I have it has become annoying. SO I called them to try to fix the problem and was told they will only repair problems within 90 days of purchase. It seems to me that since the problem is obviously their fault - they would be willing to fix it. But, unfortunately, they are more interested in not losing a small amount of money than their reputation. I do not recommend America's Best.

I had a eye appointment Sept 28 at Ridge Road, Greece NY. Now, I checked with Davis Vision this location is listed as "in network", the Greece location website says accepts Davis Vision and when I checked in I handed my Davis Vision Insurance card to the person. When the exam was done and I did not want to buy glasses that day, I was told they will not bill the insurance company and I would have to pay the $59.95 for the exam. Why should I pay when I have insurance, I was told "no pay no prescription". So I left.

I ordered my son 2 glasses a little over a week ago. I paid a fee of $11 for expedited (1 or 2 days). I received an email asking for the prescription that I filled in to the order online. I emailed the prescription to their support team. Then I called them yesterday and I was transferred to multiple agents. Some simply hung up the phone. Others told me that they cannot find my son in their system. After the third time I asked to speak to a manager. She was NO help. I Still have no information on the glasses I purchased for my son. Except for the "thank you for your order'' and "email your prescription message." So they can see my order because they sent me an email requesting a prescription I already sent but they can't pull it up when I called. At this point I just want my refund so I can go to Walmart. Because my son can't see too well at school. Ordering from America's Best was a mistake I will never make again.