America's Best Contacts and Eyeglasses Reviews

I scheduled an appointment for 11:30 but when I got there, I was told that I would have to wait at least an hour. What’s the point in making an appointment. It was a colossal waste of my time.

I received my eye exam results and was provided with an incorrect prescription. I contacted customer service by phone and was told the prescription was correct without it being properly reviewed. The lady was very rude and not understanding. I assist the exam. I then scheduled an appointment for a recheck, at which point it was confirmed that the prescription was, in fact, incorrect. After receiving the glasses, they broke within two months of normal use. They were repaired but broke again shortly thereafter. Three years later, I decided to give the company another opportunity and visited a different location. I had an eye exam on December 30; however, I did not receive my glasses until January 30. Overall, these repeated issues resulted in a poor experience. I gave the company two opportunities, and both times my expectations were not met. As a result, I will not be using their services again.

Could I rate them a 0? That is what they deserve. Worst communication, worst customer service, work experience buying something online in easily the last 10 years of my life. It's been over a month and I still don't have my item and quite honestly after talking to customer service twice who knows if I will ever get it. None of them seem to know if it's processing, waiting, approved, shipped.... YIKES.

America's Best has changed tremendously over these couple of years I've been with them. I recently went to get eyeglasses for my daughter but it seem as if the free exam with the purchase of 2 pairs of eyeglasses Prices have went up into the 200+ range. After paying for my daughter's glasses I looked at the receipt. Later on come to find out the person who was helping me was adding on extra stuff without giving me the OPTION to pick and choose whether I wanted it or not then she proceeded to lie and say that legally it was required for my daughter to have polycarbonated lenses when that was also optional. Come to find out they receive incentives for people purchasing the upgrades (I called corporate to confirm everything) lol. This was the Northlake Location. If that's how they do business by sneaking upgrades on just for their own beneficial gain I'm not interested in doing business with them In the future.

I had a wonderful time. They took me at the earliest available time on the same day I walk in. They were professional and guided me through the eye exam process and very kind. Shout out to Sha at the Rockville Pike location. She was very patient with me as I tried to find my perfect pair- I went through a few before I found the 2, she was so helpful.

The eye exam was surprisingly thorough especially for the $69 charge. Optometrist spent a lot of time zeroing in on my Rx, and noted that I had the beginnings of glaucoma and should see an ophthalmologist. Remainder of operation was how many different charges they could come up with 1 pair of glasses was $220 which included $39 for clearance frames, no more sturdy than the $89+ framed. Strangely, all the charges were for tints that Cosco gives away, WITH NO CHARGE FROM tHE LENS being ground. Forget about Progressives! Base charge is for RX area 1/4 your lease area. 4 more charge levels get to 2/3 of the lease area. Not able to make full sense progressive. America's Best is America's Worst.

If I could give them zero stars I would give them a zero. My wife's glasses scratched beyond the ability to see clearly within 3 months. They replaced the lenses but it took a month for them to get it right. After another 3 months the exact same thing happened. My wife went back again and they blamed her for the scratches and said she did not take proper care of them. This is a bunch of bull. The lenses were defective. My wife has had and has several pairs of glasses and this is the only pair that she has had this type of problem with. Also, she was very careful in how she cleaned the glasses because she did not want them to become scratched again. America's Best sold her a very poor quality product and blamed her for the fact the glasses did not hold up.

Literally THE WORST eye company I've ever dealt with. Everyone I've spoken to is utterly useless. Just order your contacts from literally any other company. This one is A JOKE. Absolutely ridiculous - they are impossible to get a prescription from. You don't want my $, fine, I'll go somewhere else. This company is TRASH.

I bought a couple of pairs of glasses about a year ago and I have always gotten plastic lenses. I have had to take my glasses in to be refitted a few times. The last time I got them refitted they cracked the lenses in the upper corner. The lady I seen told me it was because they were plastic lenses. I couldn’t understand this because I’ve never had this problem before. I had to end up buying a single pair for way more than I really wanted to. This information the lady I seen told me I had never heard before. I think she just needed a sale and I was the one to suffer.

I went to the store at North Myrtle Beach, SC. The lady at the main desk was rude and called for a technician in the back to help me find the glasses. This lady was extremely rude asking me whether I picked out my glass frames or not. I was telling her what my eye doctor told me I needed when she interrupted me in mid sentence with condescending remarks. I went outside to cool off and try again; but, her rudeness continued on when I came back in. I went to LensCrafters in Myrtle Beach where they were polite and very helpful. I found the glasses I needed and look forward to receiving my new glasses. I would avoid this place if I was you; you've been warned!!!

This is by far the absolute worst company to ever buy prescription eyewear from. They use a bait and switch pricing paired with untrained staff and they take zero responsibility for their errors. They convinced me my eyes were just not adjusting to my distance eyewear and twice made my $900 glasses with a computer screen script. The doctor specifically told me, "Do not wear the computer script for driving" and unfortunately the untrained staff put me in danger trying to drive with computer glasses. The manager wouldn’t even look me in the eye. Terrible customer experience! The doctor was great followed by the worst staff ever!

I am a 1st time customer with America's Best. I also just changed insurance company. When I walked in I was greeted by an associate. Her name is Bailey. When I told her I was new to AB and new insurance she immediately put me at ease and said not to worry she would take good care of me. And she did just that! After putting all of my information into the system she proceeded to explain my options and gave me great advice on the many selections available. When I explained my likes she proceeded to show me my choices. She was very caring, knowledgeable about what AB had to offer, and what was best pertaining to my insurance coverage. Excellent customer service and many choices available. I highly recommend AB and associate Bailey.

My appointment was just before Thanksgiving at the Normandy store. I understood the delay in the return of my eyeglasses because of the holiday. My husband's came in and his were fine. Mine, however were not right. I saw better with my old glasses. They did a re-examine and found the right lens was incorrect. They ordered the new lens. After 2 weeks I called, and the lens wasn't back and they did not know where it was. A week later the store manager had to place a new order after I called to inquire again.

This business is a joke. If I could rate this a negative 100 I would. I would not even take my animals here if they wore glasses or contacts. To start, I was a new customer initially coming in to get an eye exam for new contacts. After, waiting for more than hour, one of the young ladies took my eye pressure where she continuously missed my actual eye, finally she got it right. After seeing the doctor, he wanted me to wait 2 weeks to get my prescription for contacts which I had already paid for. The doctor never explained to me what was going on with my eyes and that I needed to come out of contacts and why. I guess I asked too many questions so, they pushed me off to the so-called manager her name could be Sonya, I'm not sure but, I was not impressed. She preceded to tell me that my eyes are red, and the pressure seems to be high, and the doctor wants my eyes to rest a little.

I bought a pair of 600 glasses from these rip-off artist. I have barely had them 6 and the lenses are already scratched and in bad shape. I go into their store and they tell me that I will have to buy another pair of glasses because they only warranty their products for thirty day. If this is not a rip off then I want to know what is.

9:30 call America's Best Hiram, GA. After no response on my eyeglasses delivery. Salesman put me on hold. Over 15 minutes min. So I went to the location. After he locate the bulk order. I was told only one pair was delivered. But I ordered two pairs. At a cost of 613.95. Less the double charged eye exam. Worst place to get glasses. Customer no service. Upsale on glasses clearly printed on receipt for two pairs. Beware of America's Least Eyeglasses.

If I could give a 0 as a review I would. Victoria on Sheila Lane was very unprofessional and rude. Instead of correcting an issue that was a mistake on their part not once but twice that I had to drive there to resolve, there was no apology or finding a solution. She was nasty. I witnessed the day of service that I wasn’t the only one she had an attitude with. I’ve been going to this location for many years and have never experienced such an unpleasant person.

Absolutely ridiculous. Today, Appt. at 12 noon. and was waiting for almost 2 hours to get new glasses. They did not have enough people in sales according to gal in the front. She could not cash me out because she didn't know how to. Went to get someone and they were busy while others on lunch. Not enough people. Lady before me was there for over 2 hours and had to leave like myself. So she rescheduled. Paid 69 for finally someone was ready to see me after almost 2 hours then tried to tell me to pay for more and more and more.

The last two pair of glasses and one time purchasing contact lenses through America's Best, contact lenses and BOTH pair of glasses were sent back 2X’s each due to wrong script or improperly ground; I couldn’t read street signs while driving or even captions on a 42” TV only 12’ in front of me. I had another doc’s office check my glasses this last time and they discovered A’sB had ground the script nearly vertically, not horizontally. Waste of money, time and them gaslighting me into believing my brain needed to adjust to new glasses, forcing me into a script that was ground at an incorrect angle and making my vision worse.

Thank you Letty and Celeste at the Hulen Location in Fort Worth. They worked with me to show all my options with my insurance. Very helpful and patient with me going back and forth with options and cost. I was very pleased, bought the glasses and I will for sure return for more purchases when needed. Letty was extremely helpful while choosing my frames and would honestly tell me if they looked good or not.

I had my glasses made at America's Best in Brooksville. My eyes get blurry after using them in a very short time. I went to St Lukes where I had the eye exam done and was told the prescription for the eyeglasses is not correct. Went back to America's Best and complained and was told by the ophthalmologist at America's Best told me the prescription is correct. I continued to wear them, but my eyes kept getting worse. Went back to St Lukes they tested my eyes same script they gave me the first time, checked my glasses again and again stated the glasses that were made the prescription is too strong for my eyes. Had glasses made elsewhere that are perfect. I do not recommend this place for eyeglasses.

Went in for a "remote" exam which is apparently a telehealth version of an eye exam. Techs did the first half of the exam and then I was told an instrument critical for the exam wasn't working today and I would have to come back another day to complete the exam. Rescheduled for a week later. Come back and they want to start the entire process over again as they had not saved the results of the tests completed. Considering the apathy and skill levels that I would equate to "read script, press button, get banana" level training and the three hours I had wasted on this place, I just got in my car and went to another company which I always had good luck with. This was a clown show.

I had an appointment for 9:10 this morning and do to the snow storm predictions, I knew I’d be late. I called and left a message that I would be a 1/2 hour late. I arrived at 9:25 and told my appointment was cancelled! They have a 10 minute grace period! Now I was never told about a grace period and due to the snow storm, some wiggle room should have been allowed! I can’t imagine expecting everyone to be on time during a major snow event! I find that cancelling appointments for being 5 minutes past grace period in a not good customer service! Francis, the manager could not help me at all! I would have said, “we’ll squeeze you in this morning as we know others may be late as well.” I am just very disappointed and angry. Nothing was done to help!

I had a terrible experience at America’s Best Contacts & Eyeglasses in Kelsey Creek Center, Bellevue WA. I ordered four pairs of glasses—two for myself and two for my wife. After wearing them, I noticed the prescriptions were incorrect, causing blurriness and distorted vision. When I returned to the store, the associate who claimed to be the store manager, “Kimmy,” processed the return but charged me $69 for the eye exam. She refused to correct the prescription, saying it was “policy,” even though I had paid for an exam that produced inaccurate results. She was dismissive, unhelpful, and refused to give her name or proper contact information, handing me a blank appointment card instead.

Great deal on 2 pair of glasses for $89.95 plus free eye exam. My appointment was on 10/31/2025. I received them on November 12th. I can see better now and I like the styles. Very pleasant atmosphere and easy eye exam.

BUYERS BEWARE! THE MANAGER AT THE AUDUBON NJ STORE SAID NO REFUND! WE DO NOT SELL TO CUSTOMERS WHO IS GOING TO RETURN STUFF. I was disappointed because I said to all of them that you website said "I have 30 days and customer satisfaction guarantee." But she did not honor the return policy. I felt like l was in her private store so I left and took my business somewhere else.

Worst experience ever. Needed glasses, script expired, they offer vision test online, ordered glasses…nothing ever happened. Cancelled the order and tried again, paid for express shipping, got confirmation my online vision test was approved. Almost a month later, nothing. Reached out online twice no one ever got back to me. Called talked to someone they took all the information and transferred me, but didn’t share any of the info I provided. I was then told that I need a valid prescription…explained I did the online vision test they said oh! Let me see what happened this could take up to 15 mins. I asked them to call me back when they have an answer. Their improved suggestion was that I call back in later and go through the entire phone queue again.

The America's Best in West Jordan, Utah worked with me when the lenses were not the right prescription and when the paint from the frames started peeling of. I got a new frame and the prescription was corrected. It has been a good experience working with them.

Bought 2 pair of glasses, one bifocal and one progressive. The bifocal are good, but the progressive are trash. Distance is perfect, but the readers are garbage. At the fitting I explained to the woman, (Cool Springs TN location) that I couldn't see out of right eye to read. She insisted that I needed to get used to them and that I will adjust. I am from out of town and couldn't wait for the 3 weeks it took to get these fixed. So I left the store disappointed. First and last time I use America's Best. Wasted 400.00 imho. Buyer beware. I will get new glasses from lenscrafters, whom I normally use. As will my wife, my 3 kids.. approx 2500.00 in glasses every year, this place will never see..

I ordered glasses just like my current ones. I get a call that their lab had rejected the order because my prescription did not fit. The sales clerk should have realized that, I have had it with these people.

Received my glasses in July 2024- Noticed that about a month ago little circles showed up and obstructed my vision. Went by today- and was told "Nothing we can do about it. You have to make a eye appointment and get new glasses". Not even get them fixed - I told him I have never had this happen and I use their product daily to keep them clean so why did this happen- it is only good for a year-he stated - so I left and called customer service- same reply- I asked to speak to a Manager- She stated the same thing only with. "I can make you an appointment to get your eyes tested" AND I said if the coating could have been replaced on them AND she said NO- You have to have new prescription (WHAT??). They cannot make the same prescription. Customer Service and Management are awful. BEWARE---- PAID $359.56 after insurance paid.

Although this happened in February, I’ve decided to share it now to help others avoid a similar experience. After moving to North Carolina, I visited America's Best Contacts and Eyeglasses at 4434 Fayetteville Road, Suite 11, Raleigh, NC 27603 to establish care with a new provider and update my contact lens prescription. I expected a professional approach and attention to detail - especially when it comes to something as critical as proper lens fitting. I was informed that the consultation would be conducted online with a specialist, and I saw no reason to expect any problems. Unfortunately, my experience was extremely disappointing.

Bought new glasses I July this year. Got the anti-reflection coating, within a week span my lenses were so many scratches. Went back, had to get the replacement offer. Which I don’t recommend. Had my lenses replaced 3 weeks later they're so scratched up I can’t see out of them. To replace them for the second time I have to pay full price. They should have a warranty on the glasses and they don’t. I don’t Recommend. Not to go there in Shorewood, Illinois.

I had to return glasses on two separate occasions because they were too strong. I went to another optician, who knew what he was doing, not rushing me, and my prescription was vastly different than the one America's Worst gave me. I would not recommend this place. They would not credit my insurance back for the eye exam, so I had to pay out of pocket for a new one.

Ashley and Dr. ** at the Paradise Festival location were terrific! Friendly, efficient, accommodating, genuine.....all at the best price around. I got my glasses in about a week and was notified promptly. The enitre team at this location deserves a 6 star and I have recommended them to family and friends many times with the same great results.

Just like to let you know that the scratch coating, UV protection, or anti-reflective coating that they apply to your glasses are inferior! I've owned glasses for over 40 years, so I was happy to find a pair of glasses with the Mack Daddy lens with transitions, (and the BS coating they hooked me on), where I only had to dig in my pocket for $200.00 with the insurance I had, so I figured I had found a new family! What a joke that turned out to be.

As a newish eye glass wearer something was off. With a simple adjustment to my nose piece along with some fresh lenses and my new towel, I walked away a happy camper. Thanks Keith, I shot my best round of golf shorty after this visit. :)

When I sat down to go over my eyeglass purchase the lady was using sales pressure to up the sale. I did agree to the purchase even though the amount did not seem right with using my insurance. The following day I checked my insurance and found they charged way more than what was allowed. I called to cancel the order but was told I had to return to the store where I made the purchase. I returned to the store and waited over an hour to speak with a manager to cancel the order. The manager was rude and asked a lot of questions why I was canceling the purchase. I will never go back to America's Best. That was by far the worst experience I have ever had buying glasses.

Spend almost $800 on 2 pairs of glasses. They weren’t right from the start. Told to wait 2 weeks to adjust. When I called to make an appointment, oh follow up appointments are only scheduled for certain times, well I’m an 1 1/2 away. Then called to tell me that I would have to be there at my appointment time but it would be at least an hour before being seen. Then I’m 16 mins late, after driving to 1/2 hrs. Nope can’t see you. Demanding my money back. America's Best is America's worst.

Very disappointed in this location. Ordered glasses over a month ago and was told 5-10 business days for delivery. I called several times after 2 1/2 weeks of no show and was told tariffs holding them up to they e shipped to when in fact they hadn't shipped. I eventually cancelled my order. Not once did location call me with updates. During one phone call was on hold for 12 minutes. Had to call back.

Good if you want cheap glasses, would not recommend for contact lenses. I used my Medicare for glasses and contacts exam. First got charged more because the girl did my charges wrong. Would have been better to have just got the glasses on my own rather than used my Medicare. The worst was they gave me my contacts without making sure they properly fit or explaining I needed to schedule a follow up. I wasn’t wanting to change brands as I had used the same one for years. I left that day with what I thought was a final prescription.

I just came from the America's Best store in Waynesboro where I had to wait almost 2 hours for my eye exam that I had scheduled the day before. I ended up giving up after wait that long because I don't have 2 hours of my time to waste like that. I would like that they let us know when they are late, so we wouldn't have to waste our time like that. I will NEVER purchase anything else from that store and I will tell all my friends to never go there. They have zero respect for the customer.

I have had my glasses for 10 months and the lenses are so scratched up. I can’t see out of them and I drive forklift for a living so now I’m gonna have to wear regular safety glasses so I can see to drive. I will definitely not be going back. The quality sucks.

Should be named "America's Worst". Upcharge everything, appointments take 1 1/2 to 2 hrs with mostly waiting and terrible customer service. Lied about ordering contacts and still did not have them in stock after waiting a month for appointment. Do not waste your time or money.

Horrible customer service. Be prepared to wait a long time and then you will NOT see a live optometrist but a video screen. After watching a customer that was actually in line behind me cancel because of the time it was taking, after waiting 45 minutes with no end in site I inquired about what options were available to me and was told to sit back down and wait until they got around to me and that was the only option and this was from the purple haired, Mali, that actually interrupted a conversation I was having with Erin who was trying the best she could to answer my questions. It would serve you well Mali to mind your own business as you are obviously not the manager and should be required at a minimum to have better training on how to communicate with customer and would be great if America's Best would cut you loose.

My last eye exam, the optometrist had me in bi-focals. The America's Best, 10-minute exam said I had 20-20 vision, but recommended readers. Three weeks later, still no glasses. 10 - 14 days is what I was told.

America's Best is the greatest! I've used them for years and they are always great. The last time, my dr got the bifocal prescription wrong. Went back to the eye dr and got it corrected. America's Best made me the new prescription at no cost. They are the greatest!!! Thanks America's Best!!!

This store is a rip off! They claim to have deals but once you're checking out all types of add ons make the price way over the advertised price. You would think with it being such a big company they would take care of their customers, but I had an issue once and thought they would assist me since I am a repeat return customer and spend a lot of money with them but they did not assist me in resolving the matter. It has been a very disappointing experience with them. I recommend no one to this company; I rather go somewhere where I am appreciated and valued as a customer. The worst.

Had two pair of Nike frames break in less than six months! The right earpiece on both pairs broke off from the hinge, simply from just removing from the case and opening the earpiece! Want $189 to replace.

I have used America's Best in Porters Neck, Wilmington NC for the past 2 years since I moved to the area. This is the worse pair of progressive glasses I have ever received. The General Manager, LaDasha has the customer service skills of very unpleasant individual. I have bought glasses in the past from this facility and have been very satisfied. This time I was sold a marginal frame and the glasses are exclusively reading opposed to the proper prescription. LaDasha has a take it or leave it attitude. I do not recommend the Hayes Ave, America's Best located in Porters Neck, Wilmington NC.

Bill from Westtown

It has only been a year and had to replace the lenses twice! I paid for the scratch resistant lens. An employee tells me you're cleaning them wrong. I'm 70 and had glasses since I was 12! Never had issues like this and the pair I purchased previous to theirs were 10 years old and had not one scratch.... nada!! And they were cleaned the same way. Although, the price is cheap, you know the old saying "You get what you pay for." Never again will I purchase America's Worst.

The store I got my glasses from was Golden Gate, Mayfield. I wanted new glasses to correct my short sightedness. My near reading is fine, yet the optometrist insisted on a test and suggested bifocals. But I can still read fine print on medicine bottles. Worse, the new glasses they provided distort my peripheral vision. And, in fact, my old glasses are better! I won't ever go back to America's Best.

I have been in this store multiple times however I have never received an excellent customer service like this. Sarah is the best. I had a great experience. Thanks to the wonderful assistance I received! She was incredibly helpful in helping me choose the perfect pair of eyeglasses—very patient, honest, and knowledgeable. On top of that, she quickly fixed my broken glasses, saving me a lot of hassle. I really appreciated her friendly attitude and professionalism. Highly recommend!

I have been a member for long long time however, first time chance to visit this location. The manager was very very rude but I still me and my wife did Eye Exams and Purchased Frames and made eye glasses worth of approx. $1125. One week later at the time of pick up the manager himself gave me two boxes of my eye glasses and gave only box for my wife (without saying that the other pair is delayed). When I requested to make the Frame hands a straight because it was hurting my ears behind... He made faces but did something, still a little bended but I took it. Upon asking a piece of cloth for cleaning glassed he rudely said, "it was no longer our policy to give any eye glass cleaning cloth"

My recent experience with the Gainesville GA store has left me disillusioned. I have been a customer for years and had nothing but praise for them but the attitude of the staff has changed for the worse. They used to be friendly and helpful but no longer. Maybe they are short staffed or something but they are hiring just about anyone it seems. :-(

On August 26, 2025, I ordered a replacement frame for my son's glasses. Three weeks later (September 16), I still have not received it. After my third call to customer service, I was informed there was an error on their end and my order was never actually processed. Each time I called, I was told the issue was "fixed," but no resolution was ever made. I am extremely frustrated by this lack of follow-through and the three-week delay.

In late 2022, I purchased my first eyeglasses from America's Best, spending close to $500.00. I got all the bells and whistles except fog repellent. Including this wonderful warranty, I am able to replace my glasses at any time if they break or scratch. WRONG! Only the first year- and might we mention (with a little chuckle from an employee) that even scratch-resistant will get scratches - little pin hair scratches?? Really? What is scratch-resistant, then? I am appalled that I was first lied to by a rep at your Altamonte store about a horrible warranty, then made fun of when I called your Colonial store. Thanks, America's best- I will NEVER buy from you again, and good job on your customer service. I will leave this same review online.

Good service but incomplete because the lenses do not fit my vision, meaning I see worse than with my old lenses, and to solve this problem I have to see the manager who is not in the store. What can I do? Who do I complain to? A few years ago I had the same problem at your store in Tallahassee, FL, and the same employee who helped me at the counter solved the problem, and when I received the lenses again they were fine. I did not go through the manager process or anything. However, on that occasion, when I closed one eye I could see well, the problem was when I used both. In this case, now I have less vision with one eye closed, and also when using both I have the other problem which is similar to seeing through a large lens or magnifying glass at long distance.

Bought two pairs of glasses for my wife and a pair for myself, had to go back as lens was falling out on mine, could not see, still could not use mine. Got a bill 5&1/2 months later for over a hundred dollars.

Kathy did a wonderful job helping me find two new pair pairs of glasses. She was very knowledgeable on the different types of lenses that would match with my prescription. Helped me pick out the pair that looked the best despite the cost. Didn’t pressure me. She even took the time to fix an old pair of glasses that was broken that I hadn’t bought from the shop. I got two pairs of glasses for the price of what I would’ve bought at my normal eye doctor. Great value and service. Highly recommend!!! This was the Madison branch.

I started coming to America's Best in 2009. I would never go back there as of today in 2025. Not only does the head management need to take customer service courses and business courses, but the staff needs to understand that this is a professional place of business not an eighth grade class or a sorority party. For me, the behavior of the staff was very unprofessional. The staff, manager included, do not greet you when you come in the store. Manager included, will leave you standing with the delivery people, or whoever, like 3 to 5 minutes. Both days that I was at that establishment, this was the protocol.

I had an appointment at Eastgate America's Best. Everything good with that. When I followed up to get my glasses I was on hold for 31 minutes while they looked for them. Then after I pick them up the new line bifocals are coming up on the sides of the glasses in my peripheral view. Can't even wear them. Feel nauseous like I'm going to throw up. Can't drive with them. Paid $267. Don't recommend it. I got ripped.

Placed an order online and waited 10 days. I received zero word regarding my order, so I decided to call the support line myself. Apparently there was a system problem & they didn't work on my glasses or even notified me of the issue. On the online page, the order was verified and it read that my prescription was verified. While on call, the representative said that my prescription was not verified and so they did not start working on my glasses. Their solution to the problem was disregarding the time I waited and just started a new order. Now I have to wait another 14 days to receive my glasses with my amends to the inconvenience this has caused me. I asked for an expedited shipping or quicker turn around time for the lens, but they said it was not possible. I will now have to continue being far-sighted for another 14 days.

Placed an order online with the option to have the prescription verified by calling our doctor. I provided accurate name and phone number for the doctor. After a week of no movement with the order, I called and spoke with an agent who I had trouble understanding. She informed me that the order had not started processing because the prescription needed to be uploaded. When I asked why calling and verifying the prescription was an option on the ordering page, she could not answer. I emailed my prescription but was told processing times start over and it would be another two weeks. In total, will be over three weeks to receive the glasses.

I’ve had such a horrible experience with this company since it switched over from Discount Eyeglasses. We went to the in store eye doctor for my son’s exam, thinking this would streamline the process. Nope. Log in online and the prescription shows in my son’s patient profile. However my order never ships. I called customer service and they say he doesn’t have a valid prescription. How is it possible that he got his eye exam at the America’s Best store, and I log in and see the prescription plain as day, however the online customer service cannot see it.

I've always had wonderful experiences at America's Best--everyone has been incredibly helpful, and I absolutely loved seeing Dr. **. She's the best! Unfortunately, my visit today changed all of that. I recently had to replace my glasses after my puppy damaged them...again. During that last visit, the employee assisting me said the previous frame style I loved so much was no longer available after I shared with him, they needed to be ordered online like they were in the past. I was told I had to choose from a limited in-store selection and ended up settling for a replacement that felt cheap. I also purchased the $25 insurance, which I was told would help cover future issues. It felt like a great value and wondered why I wasn't offered it at my very first appointment.

I tried several places looking for new frames, and found the same old stuff everywhere until I tried America's Best. They had a far better selection of frames. And their service is great. I had another pair of glasses where one of the nose pieces broke after only 2 years. I took it to them, even though I didn't get these frames there. They installed 2 new nose pieces that were better than the original one, and adjusted the nose piece for a good fit, and did it all free of charge even though I didn't buy the frames there! I'm sold!

Atlanta store Camp Creek location. They need to improve customer service. Some of the staff was rude and annoying including the management, unexpected prices increases. The selection of frames was inadequate. Also they could not provide larger sizes, I would not return to this store, I was advised not to go to the Union City location. They have a number of bad reviews.

I placed an order on 8/2 and it stated the glasses would be sent out in 2 to 4 days. 3 weeks called customer service and they had not verified the prescription for the glasses. Waited for 30 minutes for them to verify the prescription. They confirmed and ended the call. 2 weeks later, I get notification that the glasses have shipped. I am supposed to receive them today, but I am not holding my breath, or if they will be right at all. I thought the store was bad. Picking up the glasses is them handing them to you and no checking.

Had very good experience every step of the way from getting my eyes tested picking my frames to, very helpful. I picked out a frame. She said it was too big for me. I found one that was just right.. I never expected to get the two for one deal with my prescription but was very satisfied with my budget of 300 and she stayed under it.

This place used to be great but now it's dysfunctional as hell. It was a long, long wait. Like 1.5 hrs. They clearly overbooked and the staff weren't very helpful. Some of them just straight out ignore you.

I had an eye exam at the Bashford Manor Mall store in Louisville, KY in November 2024. I ordered contacts on August 4, 2025 and was told they'd ship by August 6. When they hadn’t arrived by August 15, I called and was told my prescription was expired — even though it was confirmed valid by their own store during that call. Then I was told I’d need to go to the store in person to get my prescription and provide it back to them before they could ship my order. I asked them to send the prescription internally. They refused. I was passed to customer care, who gave me the same story. I gave them two options: get the prescription themselves or cancel the order. They chose to cancel it. Ridiculous customer service and zero accountability. I’ll never use this company again.

Warning! Avoid using America’s Best. Excessively overpriced and very poor at responding to issues even after five return visits to correct the issue. The incompetent optometrist noted inaccurate information since his understanding of English is most likely not the best so needless to say, I received contacts that were not correct and even after five visits and being charged additional for their errors, they said, "Sorry for your bad experiences." That’s it! Once they get your money the customer service evaporates.

Went to location in Augusta on Sunday. They only had one person doing the pre tests. She also had to call the doctor and finish the virtual exam. The lady was very nice but busy trying to get everyone take care of in a timely manner. Trying to figure out why they couldn’t have someone to assist instead of one person running back and forth. Never go on Sunday because you’ll end up being there longer than you expected.

Worst experience with a staff member helping me with a tinted lens for eyeglasses. I did not get his name, unfortunately, however, he was **…He basically kept throwing the tints on the table one by one & was very unprofessional & rude! He should not be working with any customers/patients! Every time I asked a question had a bad attitude! I walked out-never to return! Beware!

Coleby at America's Best is amazing! He thoroughly answered every question I had. I am a first time contact lens wearer and boy did he has his hands full! He was extremely patient with me and encouraged me every step of the way.

I went to America's Best Contacts and Eyeglasses in December 2024 to have my eyes examined. I'm on Humana advantage plan HMO and so I wanted to use my Insurance plan which the grand total was $542.95. That's quite a bit. I got my eyes examined and one pair of glasses. I need a extra pair of glasses. It is now July 31st 2025. I'll need to buy the second pair of glasses online and have them delivered, it's more convenient that way since I'm a retired senior citizen.

Worst glasses I've ever owned. Cheap feel, cheap too. Lens are low quality. I had to pay 150 extra for no line and coating they claim is great. I'll never ever use them again. My Walmart glasses were quality, strong, nice case, a real on site eye dr. This company is built on deceit, low quality junk for high prices. Took forever took over a month to receive them. They never called me either. I had to call them few times.

I’ve only been America’s Best once before where I had purchased the perfect frames. Time went by where the frames got worn to the point where I had broken them in half. As I was looking for something similar, Debbie ** approached me immediately as I walked in the front door. She helped me go through different styles. That were very similar to mine until we finally got to the perfect pair now you get one pair of glasses with the next purchase 40% off well I had purchased glasses from a different America’s best where this caused an issue with my purchase.

Aaliyaha was absolutely amazing. She helped my daughter and I with a smile and so much knowledge about what we needed. I suggest you go in and see her for your eyewear needs. You definitely will not be disappointed!

My online glasses order was not delivered and the company did not provide tracking information. I emailed twice and called three times but no response. I was given four different phone numbers but they just put me on hold. Still no response.

You wear glasses long enough to know that changing a new prescription requires time for your eyes to adjust. Unfortunately by that time your return policy window has closed. When you go back and ask them to adjust the frames and ask them to measure your PD, they don't. So you spend 4 hours on hold and speaking to customer service only to find out they don't actually do anything but call the store directly. If the store decides no, America's Best company does nothing to intercede on their customers' behalf. I have wasted my benefit on an exam, and $500 on glasses that I cannot see through very well and the frame keeps bending.

They could not get my prescription right and I had to send them back. I canceled both orders of my glasses and they did not release it from my insurance so I could get others!! Very unorganized and don't know what they are doing!! I would stay away from them!!

Terrible customer service at America's Best. They are extremely unorganized, never return phone calls. Came in today for a contact class that I was told was at 2:15. When I got here they told me the person teaching the class just left for lunch and it will be an hour before they return. This is only one example of the worst customer service I have ever received.

Ordered my child 2 pairs of glasses online from America’s Best on July 8th 2025. They said it would arrive July 14th 2025. When then didn’t arrive on the 14th I called 3 different telephone numbers which all 3 state they are closed and hangs up on you. I called the local Colonie, New York store, spoke to the manager and they can’t help with online orders but she did try to contact them and came back on the phone to let me know IT was down. It would be up on Monday. Well here we are on Monday July 21st 2025 and still can’t call any of the customers service numbers.

This is my third time here in two weeks. It's the doctors, they really do have doctors' hours. The 1st appointment. I wasted a whole hour after my exam to see the doctor so I left. The next 2 times I got the first appointment. The doctors still hadn't arrived after an hour. This is awful. I'm leaving one again... I'm looking for another place. I'm near Target, I guess I'll go there.

I went to the place when Apache Junction. They didn't even acknowledge me. 2 other people walked in and they helped them before me. So I called and canceled appointment and went somewhere else. They didn't care.

Kudos and shoutout to the America's Best in Bel Air, MD. The customer service, cordial and friendly welcoming of the associates was impeccable. I went there to have the arm of my glasses put back on the frame and thought it was going to cost me an arm and a leg to get repaired. Rachel, I believe was her name, was absolutely pleasant and professional. The Ophthalmologist or Optometrist was also nice as well. I recommend this site for eye glass services.

Oswego, IL - America's Best. Unbelievable lack of customer service skills and working with Customers. No accountability in store for bad service. From being put on hold without a check in for over 10min to not having ready what was promised, to sales staff swearing while trying to fix something they have no business working on and leaving to work with another customer in the middle of an adjustment. Total bad experience for warranty replacement glasses and absolutely no remorse from the manager.

When I first heard about this place, I was excited and wasted no time in booking my appointment. I went there, got the “eye exam”, picked my glasses and waited for my call to get them. Well I went to pick up my glasses, wore them and it didn’t seem right. I told them and they said to give it time. I went a week not able to adjust to them so I knew there was something wrong. I went back, they checked my eyes again and told me that the prescription was right. No, it wasn’t. So I paid $200.00 or better say I lost $200.00 with that office. Nobody said sorry or anything. I went some place else and show them and it was wrong by a 10, not sure what means. So please make sure you get the right prescription. I wish I can get my money back.

Their quality is terrible. After paying over $600 for glasses the protective coating starting wearing and breaking down after a year. After being replaced after a year the same thing happens. The protective coating they use is a scam and doesn't do anything. I would never buy their glasses again. Extremely overpriced for for their quality of glasses.

I had a great experience with the entire staff. Doctor ** was amazing, patient, and very knowledgeable. For an opening day appointment things were above what I expected. The power did go out while I was doing the pre exam checks but the assistant stepped up and handled things very professionally and efficiently!! Great experience all around. Already referred a friend who had an appointment on Monday July 8th. She contacted me afterwards and said she too had an amazing visit!! Keep it up and your new office will be just fine.

Horrible Experience at America’s Best in Posner Park. I had a terrible experience today at the America’s Best location in Posner. I originally missed an appointment at another location and called this office to try to reschedule. The receptionist told me there were no appointments available until August. However, when I checked the website myself, I saw plenty of appointments available — including some for the same day. I went ahead and booked a 5:40 PM appointment online. Later, around 4:40 PM, I received a call from the office saying there was a cancellation and asking if I wanted to come in earlier. I told the woman on the phone I was already on my way. But when I arrived, I was told the doctor could not see me.

The CEO should call the customer care center, sit on the phone for an hour listening to scratchy music that makes you want to kill yourself, then MAYBE he will fully staff the customer service center. I will NEVER order from this company again. It was a part time job getting my order straight.

Earlier this week I broke my glasses and it would take two weeks to get new ones. So me and my mom went around to different eyeglasses stores to see if we can get frames for my already lens. When we got to American Best the people there were so helpful and understandings and willing to go around the store with us to find frames that work for my complex situation. A special thank you to Fran and Sierra that went out of their way to help us.

Showed up last week to get my new glasses, after being advised by my husband, not to even come here. Because of his poor experience, I did. Anyhow, my prescription was wrong. Couldn’t see out the glasses so they took them for a remake. Came back today and they have lost my glasses. The staff was pleasant, but the quality is not good. So now I’m gonna go home and crow for my husband saying, "I told you so". Back to Vision Works.

Do not purchase from here. I had the lenses in my glasses from the Hyde Park, Cincinnati location replaced because they were terribly scratched up after less than a year. I thought it was because I was using glasses wipes to clean them. Now I am using the soft cloth and spray, and 3 months after replacement, I see the same kind of scratches. I do not sleep in my glasses, and when I am not wearing them I keep them in a case. And the side of the frames broke when I took them off the other night. I have never had this kind of trouble with one pair of glasses before. This was the first and last time I'll shop there. It felt like a real waste of money. I just ordered from Warby Parker to replace these poor quality glasses. I have to pay out of pocket because my insurance only covers new glasses every two years.

My recent visit to America’s Best - Elston Riverfront Plaza on July 1, 2025, was not what I expected. In hindsight, I should have checked the reviews beforehand, but I chose to trust the experience my son had back in 2020, which was positive, affordable, and fit well within our budget. Compared to other options, like the clinic I used to visit, America’s Best seemed like a reasonable choice.

I have been an America's Best customer for over 10 years. I have had six different exams at several different places. They are ALWAYS running late. They ALWAYS start my exam at least half an hour later than the actual appointment time. The quality of the glasses I have ordered has ALWAYS been substandard. And there have been error and/or lengthy delays in FIVE of my six overs. I cannot recommend this company until they resolve these chronic failures.

My husband and I visited the Surprise, Arizona location. Our optician's name was Courtney and she was so kind! My husband and I received new vision insurance, and Courtney was so patient with all of our questions. We truly appreciate her great customer service throughout our visit! Courtney helped us find the right glasses and contacts within our budget. Courtney also wrote different payment options so my husband could see a visual for what worked best for us.

I wanted to make an appointment with America's Best but their advertising showed 89.95 & 159.95. That’s a huge price difference but when you try to call them no one can answer explain it. I understand that there is a price difference in the frames but really. Does it matter where you live but if should not matter. Sorry.

I had a wonderful experience at America's Best on Clinton Highway. One of the classes I ordered was an old prescription, Isaiah and Rachel corrected the prescription for me, and I needed anti-glare on the glasses. They sent back my two pairs of glasses and put the anti-reflective glare free of charge. They were so helpful and professional. They made my experience great. I picked up my glasses, and I can see perfectly.

⭐️⭐️⭐️⭐️⭐️ 5 Stars. My first impression of America’s Best was absolutely amazing! The staff is incredibly friendly and welcoming. A special shoutout to the beautiful young lady Franca—she was truly outstanding. Her professionalism and warm personality made my visit even more enjoyable. I definitely recommend this location to anyone looking for great service and a pleasant experience!

I'm only giving 1 star because 0 is not an option. They charged my FSA card for a ordered that did not go through. I had to appeal through my FSA company. I paid through my debit card and the store refused to email a receipt. Yes, they refused to provide a receipt after accepting payment.

When I visited this America’s Best I was surprised about how different the staff was from the Poplar location. The staff was nice and a thorough exam. When I returned to pick up my contacts totally disappointed. Lady at the desk not friendly and I asked her do they normally give eye solution with the purchase of contacts, she immediately said NO. You think as much as you paid for the contacts they would at least give you a complimentary bottle. Unprofessional

Super pleased with my glasses and my kid's glasses. The staff is so helpful. From the moment you walk in you are welcomed with a smile and kindness, professional and good with children as well. The manager of the store is always so helpful and patient with me and my son. As I was picking my glasses, she went over board to keep my 5 year old entertained. I give the store 5 stars, if there were more stars available to give I would give more. 1328 S Rochester Rd Rochester Hills Michigan. Thank you again for your great service. God bless you. ❤️😊🙏✝️ We will be back. Love you America's Best. 🦉 ❤️

Ordering a box of contacts should be quick and easy. Not here, they charge $15 for expedited shipping. If not they sit on your order. They waited a full week just to process my order. Go elsewhere, this place sucks!

Lili at America's Best Glasses in Perris California has given my wife and I awesome service every time we have came in. I would recommend America's Best Glasses to everyone that needs glasses. Lili has always been very nice and knowledgeable in helping us with our vision needs. Bob

The store was clean, organized, & had the most incredible view of the mountains/hills. Staff was knowledgeable & helpful (especially Steve **). Was made to feel welcome & important. The tech (Worley) was incredibly down-to-earth & made me feel so at ease. Whole process was quick, thorough, & got my glasses in just around a week. Entire experience was the best I've had at an eye doctor appointment. Would definitely encourage others to go, & will be returning myself!

These are the most cheaply made glasses I've ever bought, l should have gone to Walmart. I went there because of their so called low prices, but still end up overpaying for these glasses. The prescription can't be right, l have to take them off to see. The lens are extremely hard to clean, I'm scared I'm going to Break them if l apply pressure to clean them. The film is already coming off, I'm going to take a L on these and go somewhere and get some glasses l can actually use. I will never go back to this place, a complete rip off.

What a lifesaver!!! I'm from Houston but on vacation in Boston when my contact tore! I forgot to bring extras so I thought I might try to stop by the local store up the road in New York. The lady was so nice and helpful, she pulled up my prescription right away and gave me 2 new contacts so I could be on my way! I am forever grateful and I will always continue to use America's Best Contacts! Thank you, thank you, thank you! Now my vacation can continue on!!

My experience was terrible, the optometrist actually chewed me out for not having eye dilations, I'm 75 years old, I came in for a simple eye exam, according to my prescription my right eye hasn't changed in 15 years? My bifocals are unreadable. I can read small print better without the lenses, when I said something about how I couldn't see any better than I did before the exam and new glasses I was hit with, "WELL you have cataract but not bad enough for surgery," my stigmatism wasn't helped at all, now I'm going to another optometrist office for a second opinion, my old no line bifocals were just a little blurry, so as I was saying I'll never go back, I'll pay the higher price, at least I'll have glasses I can see out of, cheaper is not always better, guess you get what you pay for!! Good luck to anyone considering America's Best, signed unhappy customer!

I would just like to say that I had a wonderful experience here and especially the one at front desk think her name was Amanda. She was so helpful and sweet. I would highly recommend this place to all my friends.

I've been a customer for over 20 years first in Atlanta and now in Pensacola Florida. Awesome service... Fast appointments... Excellent doctor.. Accepted my insurance and cost me nothing out of pocket. 😊

Eye exam no problem. Sale of glasses no problem. Bought glasses on April 28, 2025 and they will not be ready until May 12. That is utterly RIDICULOUS!!!! My lenses are nothing special. I would have had them within hours or maybe a day or two from any other place. They offered me to drive south to New Port Richey to another place that would have them ready sooner. If I had known, I would’ve gone somewhere else. For $493.95 I expected faster service. I am not going back.

I went into America's Best to get progressive glasses. I've worn progressives for about 20 years and never had a problem with them. I had a full exam and selected a nice frame. About 10 days later I was notified that the glasses were complete. I came in and tried them on. I could not read anything with them and they were clearly made wrong. I asked for a refund. The staff at the store was friendly and put in for the refund. It took over a month and required daily calls to the ineffectual management to finally get the refund. I heard about 30 times that the refund was being processed.

GG at the North Macon Plaza was amazing. Answered my questions and made the pre exam pretty fun as well. Didn't feel like I was being rushed or anything. Loved my experience and I will definitely be back for my yearly exam. Love the people here. So friendly and helpful.

I went to America's Best at University Area. Told her I had insurance. She told me she found it-but I guess not cause she made me pay out of pocket for my glasses!! I was wondering why I was paying 200 for glasses when my Medicaid covers that- She was a liar. She didn't find nothing!!

I bought 2 pairs of glasses from America's Best for a night sight distance problem. I had never bought glasses before except for the standard "retail" readers which I've been using for years. These new glasses were supposed to be for night driving especially. They did help, but not enough to be the final solution. So I visited a Cornea specialist who specializes in cataract surgery. Long story short, I had really bad cataracts that required surgery. I'm 70 and I have Medicare with a supplemental policy. Medicare will pay for the "basic" cataract surgery but I opted for the enhanced lenses for an out-of-pocket upcharge. Am I glad I did.

I was going to rate my experience as a 4 but my overall experience wasn’t good. There were a few good experiences though with the eye doctor and another lady working there. The others working there seem not to really care about customer service. I had to repeat myself 3 or 4 times when I went to pick up my glasses. Management seems to make excuses for the behavior of the employees that work for them. The person that gave me my glasses tried to act like I didn’t know how to wear glasses and came across kind of rude. I will probably use their business as a last resort when I need another eye exam in three years.

This has by far been my worst ever experience with a glasses lens company and I have been a glasses wearer for 15 years. I initially went in to get new lens put into an existing frame with an outside prescription. They filled this prescription and the lens were terrible, making me feel dizzy and disoriented. They suggested I get re-tested and then they can try again. We did just that and I got back the second set of lens and the problem was still not solved. Despite being slightly better, my periphery was completely out of focus and there was still a jarring disoriented feeling. I tried to allow my eyes to get used to this for a few weeks and had no success.

I was two minutes late for an appointment at Northway (McKnight Road). My appointment time was at 1715; allotted grace period ten minutes. I had to park, so my daughter went in to tell them that I was there. Two minutes later when I walked in, the receptionist said, “now, that’s it. Yes, we can see you.” The scrunch mouth prejudice supervisor, couldn’t look me in the eyes, when she told Kathy I had to reschedule. She was not professional, she smirked and laughed the entire time I was speaking. Prejudice!!! I have been a faithful customer for more than ten years. Loyalty does not matter, only the color of your skin. Go to Eye World on McKnight Road. They are kind, professional and treat you like you matter.

I was applying for a 20 hour part time work week as an early retiree. The two “managers” in charge of interviewing me couldn’t read the corporate interview script and I’ll admit the neck tattooed individual who was unable to initiate eye contact made me nervous. The interview was supposed to be a half hour but 15 minutes later after excruciating unprofessional awkwardness on their behalf. I left feeling even more sorry for whomever thought this corporate model would be a successful one. I learned there wasn’t always an optician available so these two clowns were in charge of “virtual exams” too?!! Good Lord if there is ever a better argument for self driving cars, this Company is definitely a role model! If you actually are serious about your eye care and professionalism, save yourself the grief and go to an actual Eye Drs office.😬🤦🏻‍♀️👎

This was a great experience with the help of the Doctor & the employee who helped me, **. I will be the life of the party with my new frame & I will tell everyone about where I had this great experience at 1315 Walnut Street Philadelphia PA. Say hi to **.. 💐 Thank You..

America’s worst. Please don’t go here. They have messed up my glasses 3 times. The staff is extremely dumb and rude. No apology, nothing. They couldn’t even get the power right. Don’t know how they are in business.

I brought glasses I cannot wear. What a waste of time and money. I cannot use the glasses to drive with when you look straight into traffic the car are blurry. The glasses have a line right in the middle. I have never had before in my glasses. Will never go back.

When I scheduled my appointment, I wasn't informed that it would be conducted remotely. The technician performed all the necessary tests, and the imaging results were sent to a doctor. The doctor then appeared on a monitor and informed me that I had macular degeneration and needed to see a retina specialist. America's Best referred me to Cleveland Retina Specialists.

I will never go here again. They made my prescription a -7 and I have been -6.5 for years. Every time I put on their glasses I get a headache. I tried to return the glasses and they wouldn't take them. I had to go somewhere else to get the -6.5. They don't listen to customers.

Great Place Love it! I get 2 pairs of Glasses and a Eye exam for 1 set price. Pablo and Alex very helpful awesome workers. Always ready to help. Top notch Service!! Glasses are high quality frames lens, I highly recommend.

I've gone to AB for the last 10 years but this was the worst experience ever. The glasses didn't fit and I had to return them. The Manager was stone faced the entire time she assisted me and told me all my info is in computer and should have been referred to for future purchases. I have Medicare and only wanted what the insurance would cover but 3 months later I get a bill $164 that says insurance didn't cover. This is it…. Never going back especially to 53rd Dorchester.

I'm very angry with this company; I feel ripped off out of the $69.00 I paid for an eye exam. The thing is, the results they gave me are very different from the ones I've always gotten elsewhere. For example, the prescription they gave me only had the OD, OS, and ADD, and it was the same in both. I need more magnification in my right eye, so it can never be the same. Besides, I didn't have AXIS or CYL. When I went there and complained to them, they rudely told me that if I get my glasses made with them, they'd put all of that in, It seems that it is obligatory to make my glasses with them? They're supposed to give me a full prescription so I can get my lenses done wherever I want. I just wanted they to do the test again because I am very sure the one they did me is wrong.

My service was wonderful and associate by the name of laritza was very generous & patient with helping me with my items. She walked me step by step with everything and I’m so thankful for her help. I would definitely highly recommend.

I would not recommend this place firstly, because not only takes hours just to attend. Secondly they don’t inform you your glasses' status. Thirdly, they make the glasses wrongly prescribed, which fixing it isn’t guarantee.

I bought a pair of glasses that the lens fell out of less than 30 days after purchase, they were kind enough to replace the screw, but they use a longer screw that has to be cut down, and it's never flush. The screw protrudes and has a sharp point to it, which pokes me in the thumb as I'm removing the glasses. 2 months later I had the frame replaced as a plastic coating started to wear off, I told them about the screw falling out of the first pair, so they replaced the screws that fit with new longer screws again that now poke into both of my thumbs while placing or removing glasses.

Poor quality (unless you like really expensive plastic). America's Best does a real bait and switch. Buy two get your exam for free. The glasses you buy are more expensive than the exam. I needed updated prescription glasses, I got inferior workmanship and had to send them back PLUS the prescription was faulty. I made an appointment to speak to a Manager regarding my lenses. I was treated horribly in the store and when I complained I got a generic apology from the corporate office. If you are willing to pay extra for cheap glasses - shop here. If you want quality - go elsewhere!!!

The store in Riverdale, Bronx is excellent, the staff is friendly and professional. Helped me with my choice of frames, accepted my insurance and was detailed in explaining the prices. I am extremely happy with everything the store offered.

So I brought my prescription and order 2 pairs of glasses. The glasses came in. Went to get the glasses and they couldn’t get one pair adjusted so she told me the manager would work on them at 1230 pm. Never got a call that he could not work on them so I call the next day. They said that they were send out so I am out near the Jonestown rd store today so I call to see if they have came in yet. The clerk said they were only sent out 6 days ago. This should be an priority. This is not the first time I’ve had issues with this location.

I visit the Frisco Preston location and the staff was incredibly helpful and kind. I don’t typically write reviews but Nicole was kind enough to figure out my insurance coverage and help me pick out my glasses. 10/10 customer service. I’ve been coming here for over 3 years.

Went for my yearly checkup. When asked for a copy of my prescription they gave me a 2021 copy. I told them no my current prescription is going to expire on 4/25. They said they have no record of me being there since 2021. Refuse to look further and asked what am I waiting for. Went home and found it. I was there 6 months prior. No one helps you. Mandeville, La.

First I went there to have 1 pair of progressive lens glasses made. I picked the frames that were 149 for 2 pair of progressive lens glasses. They wanted to charge $369 for 1 pair. I did not add anything.

I've been a customer for over a decade and the corporate office gladly let a good customer go and were totally fine with the subpar and deceitful service I received at their Lebanon Tennessee location. I was lied to twice.

We had a wonderful experience at America's Best in Waterbury CT. Every staff member was extremely pleasant, knowledgeable and helpful. They spent all the time with us that we needed and we never felt rushed. The glasses were made quickly and were perfect.

I went here because is cheaper than my old doctor's office. I asked America's Best to adjust my frames I bought there. 7 times! I finally had to have old doctor's office do it. AB claimed plastic frames are not adjustable and they constantly slid down nose. Now I'm wearing two year old glasses and will donate these. Customer Service is poor, also.

I had an eye exam appointment and ordered new glasses today (09:40 am; 03/22/2025) at your Perimeter Center (Atlanta) location. Dr. ** & Team were Outstanding in every respect and made the experience very enjoyable. Jordan checked us out and gave us the best deals for my frames. I'm a Professor of Constitutional Law, History, Philosophy & a Poet. Please accept my newest poems for the children and students as a gift.

I am a little older with health issues (which has also caused my vision problems to worsen). Now, that being said, I had decided on the new Pair eyewear and was excited because this was the cheapest way to go when it comes to needing sunglasses also, by using the toppers. By the time I left the exam, I was so frustrated and over it all. I'm not sure if I'm using the right term, but I think it's called progressive. If you are a person like myself who wants to see out of all of the lenses, this all sounds ridiculous.

Before they bought out the Eyeglass World I used to go I could get bifocals for lazy eyes. But Now they tell me that Lab no longer makes My Glasses and all they could for either have contacts or What did only give glasses for farsightedness so I can only see far away but I can't see any close up. Because this I have mom navigate through stores because I can't see in front me. I basically shop around until I can find a place that will give what I need or buy separate pairs for rest my life.

I was in your store on 3/20/25 on Main St Suffolk, to pickup my new glasses. And the associate asked me my name and she said someone will be with me in a minute so I sat down waiting. Then 10 min later this ** came in to pick up glasses as well. She was waiting on immediately by another associate so I got up and asked the associate why was the being waited on before me. Then the associate got and asked me my name again and went under the counter and grabbed my glasses. She can't say the lady an appointment because she was picking up glasses just like.

They are so incompetent. That they have a female Doctor using a male Doctor's medical credentials to issue prescriptions and can not mark them correctly. I paid over $200.00. For services to be correct.

I’ve been using AB for years and no matter what time of day or day of the week they are ALWAYS slow!!! I’m trying to figure if it’s their process or computer systems. They should do appointments only or at least with priority.

I picked out a pair of glasses from the Clearance section which I liked better than the 2 for $89. The free eye exam is not free unless you buy 2 pairs of glasses. With the cost of lenses added those $79 glasses cost over $300. For a simple prescription, I will purchase elsewhere from now on. Not going back again in the future.

I had an eye exam. It was the worst eye exam and experience that I have ever had. And the customer service was terrible. And the person that gave the eye exam was terrible. Wouldn’t recommend anyone to use them unless they want bad service..

All staff were polite friendly courteous, Dr. was amazing, however end result, rude, unprofessional, unfriendly, unsmiling Tracey, needs to have an attitude adjustment with taking customers and payments especially after I’ve just spent over 900.00 to keep you employed 👎🏿

This place is a joke! After they ripped me off for $250 of my insurance and $160 out of pocket. I wrote a poor review, only to receive a email asking for my email address to talk to corporate, duh you just emailed me. So I followed the link they sent which led to a dead end. This sorry excuse for a business should be put out of business!! Same thing happened to my sister. Staff lies about why their glasses aren't right total joke!

The $89 for 2 was the only reason I went. Their prices are odd. They make no sense. The $79 glasses are 2 for 89 but the 89 glasses are 2 for 148. Every time I even picked up a pair the lady would run over to the designer rack. Pick a pair she thought was similar to what I just picked up. I asked a few times to just let me look but she wouldn't leave me. I said, "Really I'm more comfortable if I'm not pressured. I just want to take my time and look at the frames." She still didn't leave! Then After being told on the phone and online that it takes 7 days to get the glasses After I paid she said, "Ok you should have them in about 3 weeks." "Wait what! You said a week. How is it not 3 weeks." "Oh our manufacturer is behind." Ok so you only found out after I paid. No you knew and you still said a week and your website right now still says 7-10 days. I don't have them yet but I'm not planning on going back to be pressured and followed around then waiting 3 weeks.

Better to change their name to America's Worst. I went in for an eye exam and found that the optician would be by telemedicine (off site). No big deal, but that wasn't advertised. A technician did the initial exam, and then I waited for the optician, and waited and waited. After 90 minutes the optician had never shown up online, and I had another appointment to go to, so I rescheduled for a week later. I show up on time a week later and their computer system was down, and two people were waiting for 45 minutes already in front of me. I was also told I would have to redo my exam for they deleted all my exam results. I left and will not be back. Don't waste your time. The management of this business is incompetent.

I made two appointments and two days before, both appointments were canceled. I understand things come up, and if it had been one appointment I would have fully understood. So now I am a month in since I made my first appointment, my current glasses are broken, and based on the appointment schedule at the moment, I would have to wait another month. I will take my business elsewhere.

Plan on spending hours there for your appointment. Also, plan on spending more if you want a full eye exam since even getting your eyes dilated is an additional charge. Then plan on waiting a few more weeks to get your glasses. I called today to check on my glasses lens replacement, since my first prescription was wrong. Again, it's been weeks. They were too busy to check. They always say you'll get a text when they come in, but not so. I had to call for my husband's glasses and my original pair. I never go back once this is over.

Made prescription too strong and blamed issues I was having on the frames, dizziness, headaches, blurred vision and bumping into things after a week of wearing them. After two tries in 6 weeks I made them refund me. Did not call insurance and refund them like the assistant manager told me she would so now I'm screwed out of my exam and $144.48 benefit monies for the whole year. Now I have to pay a year's weekly insurance premiums for nothing because of idiots and their inexperience in the store.

I decided to go to the new 07840 location for their retail hours and ease of scheduling. That was the only highlight. 12/31/24 I had my initial appointment. The eye doctor herself was wonderful; patient, informative and personable. However, from the front counter to the person conducting the eye testing, everyone is unbelievably unprofessional. From appearance to conduct. The eye examiner dramatically yawned the entire time and her conduct was so bizarre it felt like a prank.

I went to America's Best because it was close by, but, I had another exam at Key-Whitman about 4 months later and received another exam, 4 months after cataract surgery. This exam gave a different reading for the lenses than America's Best. So, the glasses I received from America's Best are no good to me. I went back to them to get the lenses changed, but they told me no, because the warranty was only for damage or breakage of frames or lenses. I consider their flawed exam to be "damage." But, they don't. So, they would not correct my lenses.

I went to America's Best because of their TV commercial buy one pair get another half off. They say they do not have this offer. I got my quote with a protection plan but when I took my glasses in to be serviced they refused and said I don't have a protection on them. The girl that assisted me said she took it off my plan. I would not have never gotten glasses without a protection plan so she done this without asking me. I called corporate office and they agreed I did not have protection on my glasses. She took it off without consulting me. If I was not charged I want my money back or new lenses in my glasses as mine are scratched and it's hard to see out of them. I would never recommend America's Best to anyone. They discriminated me because of my color of skin color. Audrey needs to stop working at America's Best because she is a racist.

After my wife’s eye exam and ordering glasses based on the doctor’s prescription, we received the glasses two weeks later. However, when my wife tried them on at home, she realized she couldn’t read or see anything clearly. We returned to the store, and after rechecking the glasses, they discovered that the lenses did not match her prescription at all. I was then informed that she would need to pay for another exam to get a new prescription, which was frustrating since the error was not on our end. I expressed my dissatisfaction with the situation and requested a refund, leaving very unhappy with the service.

From the original call, to the appointment, to the eyeglass selection/assistance, to the call to pick up my glasses, to the person who helped me get them fitted before I walked out the door. FANTASTIC service. Dee (receptionist) really keeps her cool with all that's going on around her. Friendly and helpful. These people truly seem to care about their customers, it shows, and I will recommend this company to anyone who's in the market for 'better eyes'!!!

Everyone at the Westminster, MD location were AMAZING! The moment we walked in we were spoken to politely, they were very busy! The tech, doctor and the person helping us pick out glasses, working with insurance, steered us in the best direction possible. This team is wonderful to work with, and truly happy and knowledgeable! Thank you for all you did for us!

Not impressed. Doctor was condescending when explaining why he thought my prescription changed significantly in a year. Telling me that the other doctors “probably made a mistake”. Customer service was very poor. I’ve never been anywhere for an exam where they told me my insurance only paid for one pre exam test but that the doctor “highly recommends” doing the two others for an extra fee.

The worst experience I ever had buying glasses. DO NOT buy glasses from America's Best! When I went to pick up my glasses there wasn't anyone at the reception desk, only a salesman on the phone by the glasses display totally ignoring me. I had to call out (after 10 mins of waiting) and finally, the store manager came out from the back and had no clue what to do. Then he hands me a cheap fifty-cent clear glasses case for $150 designer frames with no lining to protect the glasses. GO SOMEWHERE ELSE!!!!!

America's Best Eyeglasses store in Arnold Missouri is the BEST! Bianca, Michelle, Dr. Ron P. are all incredibly helpful. I'm retired and in my early 70s. Ordered a pair of glasses. Dr. Ron advised me to go to an ophthalmologist due to pressure in my eyes. Glad he did! Got pressure reduced by 13 in each eye. But when the new glasses came in the trifocal transition worked in the lower two areas (for computer and reading) but the upper area was out of focus. Bianca and Michelle both worked with me in consultation with Dr. Ron and provided a replacement pair of glasses. But then because of shifting cataracts - which Dr. Ron has been watching for me for 5 years now - the new pair didn't work. This time Bianca and Dr. Ron were 100% helpful to get me a new pair that finally do work! Incredible customer service at this store. THANK YOU! Very satisfied customer, Dan.

The very most absolute worst customer service ever. The person that assisted me today at check in (Mark) did absolutely nothing to assist me. My wife has AFLAC (Davis) Insurance and had just been there for an eye exam. Yes, I am on the policy. Yes, my wife and the policy are in the system, as am I. This person did nothing to locate her information or the policy. As if he just did not want to serve the customer. I believe he deleted the information, as the young lady standing behind him shook her head in disagreement when he said there is no policy. Despite me on the phone with my wife confirming the policy and number he stated there is no policy, and I cannot be seen today. Never even bothering to inquire if I wanted an exam at regular price without insurance. The attitude was he did Not want me there. So, I left, never to return. My wife also will never be going back there. Store: 3201 Macon Rd Suite 105 Columbus, GA 31906.

I had an appointment this past Saturday, and want to share my experience at America's Best on Wade Hampton Blvd in Greer. When checking in I couldn't find the name of my insurance and felt like I needed to rush to check in. The lady at the counter told me to take my time and even gave me some names of the vision insurance companies to see if any sounded familiar. After my exam, I was greeted by Derrick, who was very helpful. I had no idea what type of frames I wanted. His words were, "We will have fun picking them out!" and that's exactly what it was.. fun! The whole experience was very comforting from the check-in, the exam, and picking my frames. I appreciate this and after I left this appointment I was in the best mood! It's the little things.. Thank you all!

I just walk in new store location store #4150. Gm Kelly is her name. She was is very professional/knowledgeable, help me through the complete process. I would and will recommend Kelly @ store 4150 to anyone/everyone that is considering/needing vision options. It was worth the visit. Thanks again. William

I went to America’s Best because a family member referred me. I got an eye test and went ahead and bought frames and lenses. It took over two weeks for them to come in, I was excited because I had never had a real pair of glasses, just readers. It didn’t take long to realize I couldn’t read with them so I had to go back. They weren’t cut properly so I had to leave them another two weeks for repair. I went back for the fourth time and on my way home I realized that they were crooked, I turned around and went back. Of course there was no one to help me so now I have to go back next week when someone who can fix them will be in. That’s where I’m at and I’m not very impressed. The glasses were close to $500 and now I’m afraid I’m going to pay even more for the gas.

Avoid beaver creek commons. Told 1week they will be here. Now it’s been 2 weeks and the very rude customer service lady should be fired asap or you will lose a lot of customers because of her. I will never use them again. I am also disputing all charges on my credit card. They lost me and my whole family’s business.

Despicable and unprofessional! My four-year-old grandson who is autistic / nonverbal. We were asked to leave, America's Best because he was making sounds. Workers at America's Best ask if it was a dog in the store.

My experience is specific to America’s Best Contacts and Eyeglasses in Winter Garden Florida. Summary of events: Ordered Glasses 12/11 /2024. Wrong prescription received 12/26/2024. Ditto 1/8/2025. Still waiting on my glasses 1/29/2025. Will never use them again!!

Do not go to this place. It is horrible. I had my exam on January 6th. We are January 28th and my glasses are not ready. They don't even know where they're at but they were sure to get my money before I even ordered them. This is a horrible experience. I will never go there and I will never even refer my worst enemy because I now been 3 weeks without glasses and they don't even know where my glasses are. This is unacceptable. This place is a joke.

Fran is so rude. Extremely disrespectful. Rolls her eyes at customers. Ignores customers in front of her. I would like to give them a -5*. I would not recommend that you visit the Fairless Hills location.

They must get paid more for complex lenses. I am a simple farsighted Lens. I use glasses for driving and particularly at night. My glasses and sunglasses LIVE in my car not in my home. I don't need them in the home. When I need to, I enjoy ornate readers for the home... For some reason the store in Summerville SC wants to incorporate my readers into these glasses. When I picked them up, I can't even see far away, everything is blurry, but everything in the immediate view is as large as Texas! I don't need them for that. I am not nearsighted I am farsighted. I'm going back to have them review the mistake they've made - I'll update the results. But I will say when I picked them up, they were trying to convince me that since I use readers these glasses are correct. Welp... nope, they are not correct I don't need to incorporate any reader usage in them.

Second year going there, very good experience with the staff and doctor. Variety of pricing and choices of glasses. The lower rating is because of the delivery of the glasses (5-7 days) turned already to 20 days. Still waiting.

This store on Jefferson Avenue, in Newport News, VA is a total disgrace. I was scheduled an appointment for today at 5:30pm and I was basically harassed with numerous confirmation text and emails. I even filled out the patient information online form. So, today I arrive at my appointment after taking off from early from work, only to find out that the doctor is not seeing any more patients. I called earlier to let them know I may be a little late. The employee on the phone said the doctor could not see me if I was more than 10 mintues late. So I arrved before 5:30pm, only to find out that the doctor is not seeing any more patients for today. When I arrived to the store it was uncomfortable and extremely overbooked and busy. I will not be doing business at this location ever again. This is just bad business.

The America's Best located on Grand Parkway Marketplace 6600 Spring Stuebner Rd is a very professional place... From the moment I walked in the building being greeted by the General Manager, To be called to the room to get my eyes tested and Then moments later to be called in another room by the eye doctor was very timely and pleasant. The highlight of my visit was to have such a knowledgeable, optician (**), who educated me on the different type of lenses that would fit my lifestyle. It was a great experience.

I went to America's Best to get my eyeglasses. On my first visit, I was seated and did my pre eye exam and sat in the waiting room for 40 minutes and someone came back and let me and another gentleman know they made a mistake and they did not have a doctor scheduled for that day. They rescheduled us to the following week. I went to the appointment the following week and everything went fine. However, they told me I would receive my glasses on 1/13. I called and spoke to Christina and she was rude and gave me excuses. It is now 1/17 and 18 days after my appointment which they say 7 - 10 days and you will have your glasses. I spoke to Christina again today and she was once again very rude and talked down to me when all I asked is do you know when they will arrive. I was treated disrespectfully and after I get my glasses I will not visit them again.

Made an appointment, refused to buy into their upsales. Ordered their 2 for sale. Was promised glasses in 2 weeks. Called in 2 weeks and was told would be 3 more days. Called back in 3 days still not ready. Called in 4 days and was told 1 pair was ready. Was promised both pairs in 3 weeks. Their cheap prices aren't worth their extremely poor service. Take your business elsewhere. I should have spent an extra 10.00 with a different company to get them same day. I hope they will actually be there Saturday.

I’ve worn glasses for 45 years and this was by far the worst glasses buying experience of my life. I was told that if I didn’t buy the most expensive lens they sold I “wouldn’t be able to see out of them”. They sell overpriced generic frames and have the absolute worst sales kids that for sure must work on commission. After 3 weeks of not hearing a thing, I called them looking for my glasses that had been ready for who knows how long. It took the obviously undertrained pushy salesperson Ignacio an hour just to give me a price. Never again would I buy anything here.- Michael G.

Got eye glasses from this place paid close to 500 dollars and the lenses were scratched within the first 6 months what a joke! Called them and all they were able to do was schedule me for another exam in which I had to pay for so guess I will never be going back to this place

I had an appointment today that I made a few months back. I come to my appointment early and was told I had no appointment. I explained that I did and the girl got rude with me. I asked about Optimum insurance and she said no. She then told me to go across the street to Optimart that they will take my insurance. So I did just that. The girl behind the counter was so polite and nice. I made an appointment and she said she would put me on the cancellation list list. After going to America's Best for several years I found a place where I feel comfortable with after going to Opti mart.

I decided to go to America's Best because they advertise the best prices. After going I don’t plan to return after finishing my process. I had to go for the exam then the next week for a follow up contact class which they did not have the contacts I needed. The next week I had to get the contacts. Well being my first time wearing them I lost one and called to get a replacement and they tell me 2 weeks to get one contact in. This was just too much. They should be stocked on supplies for customers. I should not have to go to the eye doctor every week for a month or longer.

Staten Island Hylan Boulevard store. Do not go. Had a problem with my glasses and they refuse to help. Customer service is horrible. You go there and you’re wasting your money. Twice I use them and twice I have problems with my glasses and the second time they told me there’s nothing that they could do. I only had the glasses for two weeks. I can’t even look through them, wasted money. Stay away from this store. Go somewhere else. It’s a Mickey Mouse store.

I have been going to America's Best in Westminster for ten years and this was my last time. They are doing virtual exams now. Went through the normal tests when I arrived in all about 30 minutes. Then an hour wait to see the virtual doctor, only two people were ahead of me. So it’s been 1.5 hours and now I’m in the chair, 25 minutes later the doctor logs in, 10 my items later in infront of the technician explaining that one pair should be for computer and one for distance. She said we only have one prescription, I’m like how is that possible, the tech tested both pairs I brought in, talked to her about the distance to my computer and even the doctor stated the prescriptions should help with the eye strain. Now 2 hrs and ten minutes I said I wasn’t waiting to go back in to the doctor, they in messaged the doctor but couldn’t give me a time when he would respond.

I set up the appointment online for the 2 glasses for $79.99 and free eye exam. I explained I wear contacts but didn’t want a contact appointment. The doctor did both for me. The doctor also suggested my 11 year old gets contacts. I was unaware that by the doctor suggesting it she was charging me to do a contacts appointment/prescription as well. I was charged an extra $125 for me and $125 for my daughter to “join the club.”

The worst experience in glasses, bad quality glasses. I pay $550 for a glasses and for the day on until now always scratch, not matters how careful you are to cleaning the lenses and they want me to charge again $350 for glasses lenses replacement

I attempted to order my contacts and it took SEVEN calls in 10 days with SIX promises for a call back. When I finally got through, I had over an hour wait time on the phone. When a "manager" (the only one with any authority in the store) finally came to the phone he was unable to fulfill or honor published promises, advertising and/or pricing. I asked to speak to the store manager and was told she is off for 3 days and the assistant manager is out for more (they were unclear on when he/she would return).

Absolutely terrible service, waited for hours despite an appointment, you don’t even see a doctor in person; which begs the question couldn’t this have been done in my living room without the long wait in uncomfortable chairs?

I recently had an eye exam at America's Best Contacts and Eyeglasses (Montgomery village, MD Location), and I couldn't be more pleased with the experience. From the moment I walked in, the staff was welcoming and professional. After our exam their staff (Miriam **and Sha) provide us detailed about our insurance coverage that help with Finding the Perfect Frames.

Showed up 15 minutes prior to my 3:15 appointment. I was informed this was a remote appointment and was told by staff in the building that corporate overbooks them. They told me that at best they can do 2 remotes an hour because of waiting for doctors on the webcam queue. Because 10 doctors work a TON of locations. They are told to schedule 4 an hr and people can cancel if they don't want to wait. It took over 4 hours from start to finish. Next time I'll bring a snack bar.

Happy holidays, good afternoon, I am really very angry with your company, I bought my glasses with you a few months ago, the customer service at this branch is terrible, none of them has empathy with the customers, horrible, I already left mine once because they broke, it took them 14 days to give them to me again, a week later they broke again, I go and they tell me they have no more warranty, ok I paid a total of 250 dollars for the glasses, they are very ordinary and I am really tired, I want my money back, I will call my card to have them returned to me, I will send an email to you, consumer protection, and I will put up all the reviews I can, you sell poor quality, you charge very expensive, it is a scam for the customers, I want my money, you cannot scam the customers in this way.

I ordered my glasses in store in Bakersfield CA Ming Ave store. I WAS ASSURED, my glasses would arrive before Christmas, they the timeliness should have had my glasses yesterday. Today I called and was told they have not arrived yet and maybe I they would be delivered on Monday. MAYBE! Since they are closed Thursday and Wednesday... If They don't arrive Monday, I won't be able to see Christmas...

Had an issue with my left eye seeing clearly, To these people about it, had an eye exam and the Dr, said, "Yes your left eye is weak." Bought 2 pair of new glasses. About a month later, I noticed no difference in my left eye. Went back and explained my issue, was told because of your cataracts that is the best they can do. I said my old eyeglasses are the same as my new ones, why would they want me to purchase $300 of new glasses that aren't any better than my old glasses? This review is for the Surprise Az location

First of all, I walked in and waited 25 minutes before anyone greeted me. I got someone’s attention and told her I was there for my 230 appointment if anyone needed to know and the response was “You’re good”. I’ve then proceeded to wait until 350 to be seen by the doctor. I then went out to purchase my two pairs of glasses for 229 as advertised all over the wall and was told that one pair of glasses was going to be $300. The bait and switch is ridiculous. This company is a scam and if you go there, you only have yourself to blame. After waiting for two hours and the groceries in my car completely ruined (I was told my appt would take 10 minutes) as well as being lied to about the price of the glasses and being ignored by a sales person, I was made to pay $69 for the eye exam that I waited two hours for and lied to about the true price of the glasses.

Do not go to America’s Best. They got my prescriptions wrong in my first 2 pairs of progressives. I was told that a DM or a supervisor was going to reach out to me but they never did. They reversed the lenses in my reading glasses and got the prescription wrong in the sunglasses. Within the first few weeks, I told them they were blurry but they said it can take your eyes awhile to adjust. I figured all of this out because I ended up going to an opthalmaolgist thinking there was something wrong with my eyes. The opthalmolgist analyzed my glasses and told me the prescriptions were wrong… I have the paperwork but so far, America's Best is not doing the right thing and giving me what I paid for.