America's Best Contacts and Eyeglasses Reviews

Bartlett location Hwy 64 Wolfchase area. If I could give this place no stars I would. America's Best extortionist in town maybe. This place is a scam, save your money, go somewhere else or they'll hold your prescription hostage for more money! Despite having paid in full for my eyeglasses and contacts exam, after a trial pair of contacts that did not work. They are impossible to reach to get a follow-up. After a month I made a regular eye exam just to get in to see them. They tell me it's been "3 months" you will need to pay for another exam; out of pocket of course since insurance only covers one visit a year, to get my contacts which I already paid for.

America's Best eye glasses. The reason they have an owl spokes animal is they don’t give a HOOT. Their glasses are flimsy and do not have a trained staff. They couldn’t even replace my lens which popped out. I had to come back the next day. How you spell junk > America’s Best.

Well the results are in! America's best should a have a class action suit filed against them for selling the most inferior product! Whatever process they use for there scratch coatings and anti-glare are the biggest scam in the eyeglass industry! I bought a pair of glasses from Walmart and cleaned them the same way I did the junk I got from America's Best and no scratches, in twice the amount of time when America's Best garbage began failing. America's Best is the BIGGEST group of thieves besides politicians!

Just now New. If I could leave zero Stars I would. They have zero communication at all. Had an appointment set up for weeks then 2 days before they call and tell me that I'm going to be seeing a remote eye doctor. Get the hell out of here. There's no way I'd be spending money or using my insurance to go there to see a remote eye doctor. These people are ridiculous... Sad.... Who goes to the eye doctor to see the eye doctor, Then when you're at the eye doctor's office they tell you you have to see a remote eye doctor come on... Either shut down or get some doctors in there. What the hell...

Terrible, waited 3 hours and had a virtual eye exam. The quality of the glass included in the exam were cheap so you need to upgrade to a better frame the exam and pay hundreds more. Not sure if I’ll ever see the glasses

I’m extremely disappointed with the way this office handles appointments. My son and I had our appointments scheduled, and they were cancelled not once, but multiple times—always the day after they were originally set. Each time we made arrangements, took time off, and planned around these visits, only to find out they had been cancelled. It’s incredibly frustrating and unprofessional to repeatedly cancel on patients with such short notice, especially when families are trying to coordinate schedules for both a parent and a child. Reliability and respect for patients’ time should be a basic expectation for any office. After experiencing this several times, it’s hard to trust that future appointments will actually happen as scheduled. I hope the office seriously reviews its scheduling practices, because this level of inconsistency is unacceptable and very disappointing.

America's Best in Woodstock. Ga has taken care of my wife and my eye need for several years now. We have been very satisfied! Doc ** has always demonstrated a sincere interest in the health of our eyes! Today I walked into their facility and was meet with a smile and warm welcome from Associate Jasmin. She listened to my wants and provided great solutions. I enjoyed her friendliness and helpful nature. Talk to Jasmin if you want a great experience!

I am a returning customer to this location and was hoping to have an eye exam and order new glasses today. I arrived this morning as a walk-in, since your location advertises that walk-ins are accepted. However, when I arrived, the front desk representative informed me that the schedule was already full for the day and that no walk-ins were being accepted. This was confusing and frustrating, especially since the same situation occurred at the Millennium location as well.

America's Best is the worst ever. I paid for an exam and I just want my prescription and they won't give it to me now that I'm not there. I moved and I called back asking for my prescription or my exam. We have prescription but they tell me I have to take another one because it wasn't finalized. You know. I went there. They looked at my eyes. They gave me a sample sample contact no and it'll be fine like what else do they need from me? I just want my prescription and they will not give it to me. They're literally trying to blackmail me or extort me so I have to go there and won't it won't just give me a freaking prescription like I've already paid for it. Where is it? They're the worst ever.

While the lady who initially helped us pick out the glasses for me and my child was very nice. My glasses have still not been received. When my child’s glasses came (days after mine's supposedly arrived at the store) I was met with resistance about fitting the glasses to my child’s face. As a result my child’s glasses are not properly adjusted and continue to need to be pushed up. I’m also almost positive they did not bill my insurance but charged me instead. When you call the store they leave you on hold for long periods of time and I must did not spend well over 200 dollar on a pair of glasses to not be fitted correctly/still not received after being at the store for 3+ days.

Terrible service, no doctor available in person and the virtual wait is over 3 hours. The worst part is they tell you to choose another day or wait longer; we don't know how long the doctor will take.

NOT HAPPY. Have been waiting 4 weeks for pair of glasses. 1 sun 1 clear. Sunglasses came in in 2 weeks but Due to lenses the frame stretched much wider than my head. Had to reorder. Clear never came.

Bad service waiting time long. It has been over a month and still no glasses. I read the overall review. Lots of complaints about quality and waiting time. I see they use Trustpilot. That tells me a lot of bad experiences and trustpilot deletes and manipulates the truth. I do trust or like anyone who uses trustpilot. So wherever you see trustpilot let tell you beware not the business

Overall horrible experience. They overcharge and then don’t even call when your contacts do come in and you’re having to call the office to even get a response. And then they are rude when you do get a response.

This the third time I've had to return a pair of glasses for their lab to re-do my prescription order. "Three strikes and America's Best is out". I do not recommend to anyone. (Kirby location in Houston, Texas) Bobbie

She gave me a few days to try on some progressive lenses; if I didn't like them, I could return them. But when I went back, the manager told me that wasn't possible. I explained that I had already spoken with his assistant, but he said that he was the manager and didn't need to ask anyone else about the decision he was making. If he had told me in a more cordial way, I would have understood, but that wasn't the case. In my opinion, the title of manager was far too big for him.

Overly priced eyeglasses, not worth a crap. My husband, daughter and myself went to the one in Terrell and spent almost $1,500 dollars on 6 pairs of glasses. Mine cost the most since my eye sight is very poor. They are poorly made, got scratch resistant but didn’t work. I see worse with these glasses than I have ever. I am 50 and been getting glasses for 40 plus years. I will go back to Walmart in Kaufman to get my glasses. Avoid this place horrible glasses and lenses.

Customer service is terrible. I placed an online order. One of the frames was defective. I went to a local America's Best. They tried to fix, but determined they couldn't fix. They don't have access to online ordering, so referred me back to the website to get the return underway. That process was difficult and I was told I would need to follow up with them to confirm credit was given. They received the return on Feb 6th but stated the return department must conduct "an investigation" before issuing a credit. They refused to let me speak to someone in the return department.

I called to inquire about the eye exam with two pairs of progressive eyeglasses. The ad price was approximately $200. Immediately the sales assistance said I would probably need bigger frames than that. And they would probably cost between $350-$500. Didn’t make sense that in the ad they would list the package deal for $200 for two pairs, knowing that you would need larger frames. “Click bait and switch”. It was recommended that I took a drive down before the exam to look at the frames available and get a more accurate price. When I arrived the receptionist after I explained why I was there told me to go look at frames. I replied no. I needed the sales associate assistance because it was explained to me over the phone that I would need larger frames than what was listed in the ad therefore, I would need the advice of the sales associate so there was no point in me looking at frames on my own.

This company should be call America’s Worst! I tried 2 different stores locations and this is the WORST customer service I ever experienced. They never call back when contacts are ready, they treat customers like garbage. Just a weird company trying to use the work “America” to get Americans to come in and use their services. Shameful company.

From beginning to end all associates were not trained properly, didnt have full knowledge of what they were doing for job description. The problem accelerated when lobby sales associate made multiple mistakes overcharging me for full service, not even offering or upselling membership discounts, (the only reason I had made the appt.) I paid over $375.00 upfront, and still owed money back after discounts were finally given. ($336.00 posted for online picture)

Our family of three all wear glasses, and unfortunately our experiences here have been consistently disappointing. We first brought our son in for glasses due to a lazy eye. He only received one pair, and as new customers we weren’t told about any specials or deals. Later, my fiancé went in and ended up paying almost $500 for two pairs — one regular and one transition pair. The pricing felt heavily padded, and the transitions lenses were so slow to darken that he eventually had to switch to sunglasses. Even after the issue, there was no adjustment or accommodation on the cost.

I scheduled an appointment for 11:30 but when I got there, I was told that I would have to wait at least an hour. What’s the point in making an appointment. It was a colossal waste of my time.

I received my eye exam results and was provided with an incorrect prescription. I contacted customer service by phone and was told the prescription was correct without it being properly reviewed. The lady was very rude and not understanding. I assist the exam. I then scheduled an appointment for a recheck, at which point it was confirmed that the prescription was, in fact, incorrect. After receiving the glasses, they broke within two months of normal use. They were repaired but broke again shortly thereafter. Three years later, I decided to give the company another opportunity and visited a different location. I had an eye exam on December 30; however, I did not receive my glasses until January 30. Overall, these repeated issues resulted in a poor experience. I gave the company two opportunities, and both times my expectations were not met. As a result, I will not be using their services again.

Could I rate them a 0? That is what they deserve. Worst communication, worst customer service, work experience buying something online in easily the last 10 years of my life. It's been over a month and I still don't have my item and quite honestly after talking to customer service twice who knows if I will ever get it. None of them seem to know if it's processing, waiting, approved, shipped.... YIKES.

America's Best has changed tremendously over these couple of years I've been with them. I recently went to get eyeglasses for my daughter but it seem as if the free exam with the purchase of 2 pairs of eyeglasses Prices have went up into the 200+ range. After paying for my daughter's glasses I looked at the receipt. Later on come to find out the person who was helping me was adding on extra stuff without giving me the OPTION to pick and choose whether I wanted it or not then she proceeded to lie and say that legally it was required for my daughter to have polycarbonated lenses when that was also optional. Come to find out they receive incentives for people purchasing the upgrades (I called corporate to confirm everything) lol. This was the Northlake Location. If that's how they do business by sneaking upgrades on just for their own beneficial gain I'm not interested in doing business with them In the future.

I had a wonderful time. They took me at the earliest available time on the same day I walk in. They were professional and guided me through the eye exam process and very kind. Shout out to Sha at the Rockville Pike location. She was very patient with me as I tried to find my perfect pair- I went through a few before I found the 2, she was so helpful.

The eye exam was surprisingly thorough especially for the $69 charge. Optometrist spent a lot of time zeroing in on my Rx, and noted that I had the beginnings of glaucoma and should see an ophthalmologist. Remainder of operation was how many different charges they could come up with 1 pair of glasses was $220 which included $39 for clearance frames, no more sturdy than the $89+ framed. Strangely, all the charges were for tints that Cosco gives away, WITH NO CHARGE FROM tHE LENS being ground. Forget about Progressives! Base charge is for RX area 1/4 your lease area. 4 more charge levels get to 2/3 of the lease area. Not able to make full sense progressive. America's Best is America's Worst.

If I could give them zero stars I would give them a zero. My wife's glasses scratched beyond the ability to see clearly within 3 months. They replaced the lenses but it took a month for them to get it right. After another 3 months the exact same thing happened. My wife went back again and they blamed her for the scratches and said she did not take proper care of them. This is a bunch of bull. The lenses were defective. My wife has had and has several pairs of glasses and this is the only pair that she has had this type of problem with. Also, she was very careful in how she cleaned the glasses because she did not want them to become scratched again. America's Best sold her a very poor quality product and blamed her for the fact the glasses did not hold up.

Literally THE WORST eye company I've ever dealt with. Everyone I've spoken to is utterly useless. Just order your contacts from literally any other company. This one is A JOKE. Absolutely ridiculous - they are impossible to get a prescription from. You don't want my $, fine, I'll go somewhere else. This company is TRASH.

I bought a couple of pairs of glasses about a year ago and I have always gotten plastic lenses. I have had to take my glasses in to be refitted a few times. The last time I got them refitted they cracked the lenses in the upper corner. The lady I seen told me it was because they were plastic lenses. I couldn’t understand this because I’ve never had this problem before. I had to end up buying a single pair for way more than I really wanted to. This information the lady I seen told me I had never heard before. I think she just needed a sale and I was the one to suffer.

I went to the store at North Myrtle Beach, SC. The lady at the main desk was rude and called for a technician in the back to help me find the glasses. This lady was extremely rude asking me whether I picked out my glass frames or not. I was telling her what my eye doctor told me I needed when she interrupted me in mid sentence with condescending remarks. I went outside to cool off and try again; but, her rudeness continued on when I came back in. I went to LensCrafters in Myrtle Beach where they were polite and very helpful. I found the glasses I needed and look forward to receiving my new glasses. I would avoid this place if I was you; you've been warned!!!

This is by far the absolute worst company to ever buy prescription eyewear from. They use a bait and switch pricing paired with untrained staff and they take zero responsibility for their errors. They convinced me my eyes were just not adjusting to my distance eyewear and twice made my $900 glasses with a computer screen script. The doctor specifically told me, "Do not wear the computer script for driving" and unfortunately the untrained staff put me in danger trying to drive with computer glasses. The manager wouldn’t even look me in the eye. Terrible customer experience! The doctor was great followed by the worst staff ever!

I am a 1st time customer with America's Best. I also just changed insurance company. When I walked in I was greeted by an associate. Her name is Bailey. When I told her I was new to AB and new insurance she immediately put me at ease and said not to worry she would take good care of me. And she did just that! After putting all of my information into the system she proceeded to explain my options and gave me great advice on the many selections available. When I explained my likes she proceeded to show me my choices. She was very caring, knowledgeable about what AB had to offer, and what was best pertaining to my insurance coverage. Excellent customer service and many choices available. I highly recommend AB and associate Bailey.

My appointment was just before Thanksgiving at the Normandy store. I understood the delay in the return of my eyeglasses because of the holiday. My husband's came in and his were fine. Mine, however were not right. I saw better with my old glasses. They did a re-examine and found the right lens was incorrect. They ordered the new lens. After 2 weeks I called, and the lens wasn't back and they did not know where it was. A week later the store manager had to place a new order after I called to inquire again.

This business is a joke. If I could rate this a negative 100 I would. I would not even take my animals here if they wore glasses or contacts. To start, I was a new customer initially coming in to get an eye exam for new contacts. After, waiting for more than hour, one of the young ladies took my eye pressure where she continuously missed my actual eye, finally she got it right. After seeing the doctor, he wanted me to wait 2 weeks to get my prescription for contacts which I had already paid for. The doctor never explained to me what was going on with my eyes and that I needed to come out of contacts and why. I guess I asked too many questions so, they pushed me off to the so-called manager her name could be Sonya, I'm not sure but, I was not impressed. She preceded to tell me that my eyes are red, and the pressure seems to be high, and the doctor wants my eyes to rest a little.

I bought a pair of 600 glasses from these rip-off artist. I have barely had them 6 and the lenses are already scratched and in bad shape. I go into their store and they tell me that I will have to buy another pair of glasses because they only warranty their products for thirty day. If this is not a rip off then I want to know what is.

9:30 call America's Best Hiram, GA. After no response on my eyeglasses delivery. Salesman put me on hold. Over 15 minutes min. So I went to the location. After he locate the bulk order. I was told only one pair was delivered. But I ordered two pairs. At a cost of 613.95. Less the double charged eye exam. Worst place to get glasses. Customer no service. Upsale on glasses clearly printed on receipt for two pairs. Beware of America's Least Eyeglasses.

If I could give a 0 as a review I would. Victoria on Sheila Lane was very unprofessional and rude. Instead of correcting an issue that was a mistake on their part not once but twice that I had to drive there to resolve, there was no apology or finding a solution. She was nasty. I witnessed the day of service that I wasn’t the only one she had an attitude with. I’ve been going to this location for many years and have never experienced such an unpleasant person.

Absolutely ridiculous. Today, Appt. at 12 noon. and was waiting for almost 2 hours to get new glasses. They did not have enough people in sales according to gal in the front. She could not cash me out because she didn't know how to. Went to get someone and they were busy while others on lunch. Not enough people. Lady before me was there for over 2 hours and had to leave like myself. So she rescheduled. Paid 69 for finally someone was ready to see me after almost 2 hours then tried to tell me to pay for more and more and more.