Vivid Seats Reviews

After struggling with figuring out the difference between the two apps for for Vivid tickets, I contacted the online support and had a very helpful person walk me through the process of one app being for the tickets and another app for being the one that downloads the ticket you show at the venue. Very helpful. I should have called them first rather than spent an hour trying to figure it out it myself.

Very fast and easy transaction! I would highly recommend using Vivid for all future events in every area. I received my tickets very fast even with using PayPal as my payment method. The price per ticket using vivid seemed to be more affordable than all other apps

I give a 3 star rating due to the fact that I didn’t just get my tickets to my email. Had to chat with Vivid seats and they walked me through the steps to find them. I was easy when you being told where to look.

I got great answers. However, I need my tickets a day earlier than the site says I will receive them. I wish there was some way to voice concern to seller. Otherwise, you have done what you can do for now.

The chat was easy to use and helped with the question I had right away. I am just hoping that the process will actually get taken care of. The chat was accessible right away as soon as I clicked on the link.

I purchased tickets through Vivid Seats that required a third-party transfer to access. The order was marked as “delivered,” but I never received or accepted any ticket transfer and could not access the tickets. Customer service was not helpful and directed me to call, but it was not possible to reach a live representative to resolve the issue. I ultimately had to dispute the charge with my credit card company. The dispute was initially denied, but after escalation and re-review, the merchant agreed to issue a refund.

I tried sending my Brewer tickets for an upcoming game to my husband's phone. The tickets left my phone, but he did not receive. I contacted Vivid Seats for help and was walked through the process. I really appreciated the help, as it made me very nervous. Thank you, Vivid Seats.

Trying to get tickets for this concert felt like competing in the Olympics of stress. The moment tickets went live, the site froze, refreshed itself a dozen times, and somehow still told me everything was “sold out” within seconds. I had multiple tabs open, my phone ready, and Wi-Fi on full blast—none of it mattered.

I love this app. They always send me my tickets on time. I never had a problem receiving my tickets and the prices are ok. They have most of the events I be looking for. I go to concerts, games, and comedy shows.

The process to purchase tickets from Vivid Seats was great and easy!! I have always trusted Vivid Seats to provide excellent service when providing tickets for any event I have attended. I will continue to use Vivid Seats for my future ticket purchases.

We purchased 4 tickets, but when we got to the event, the links sent for the tickets were correct except for 2. Two of the links had the same seat number. I had to miss basically the whole first period because we couldn’t get in. It was quite ridiculous. And then trying to get through to customer service was terrible. I was trying to get things figured out and the guy I spoke with said he had to submit it to his supervisor. Anyway, after waiting on the phone for an answer after 20-25 minutes, we ended up purchasing another ticket at the venue just so my group of 4 could get in to watch after missing the first period. Safe to say I will not be using vivid seats again for tickets. And I would also like to get reimbursed for the ticket that I couldn’t get to work.

It was easy to transfer the ticket, although I would’ve liked to know that was an option from the beginning. Overall great experience and I’d do it again.

The person helping me was very knowledgeable and helpful. They asked me about every possible situation, so they could know how to help me. I had never used this feature before, but it was very helpful. Looking forward to using it again in the future.

Good experience but would like an email with confirmation details, not just a link and not having to log in to the website. I only got this email: "Vivid Seats Delivery Confirmation - Response Requested" - no details. Trying to submit review but so far button is not working.

Jarin C. was kind and patient, she quickly addressed my problem and spoke to the security department about why my purchase can be canceled. I was connect right away without having to wait. She helped me to find the best alternative possible tickets and provided me with a 200 USD discount, which helped to cover the difference in price. I would definitely reach out to her again! Thanks, Jarin!

I had Ivy, as my ticket sale’s consultant & Ivy was excellent, along with Vivid Seats, that’s why I am a multiple time returning customer, keep up the good work & Service, & I will continue to come back & do business with Vivid Seats,

I buy tickets for events almost every time from Vivid. I’ve never been let down, and any mishaps have been quickly resolved and often end up better than I would have been in terms of my seats and experience.

She was exceptionnal! A perfect service and she was really helpful. She answered all my many questions with patience. :) Thank you so much again, Jarin! Merci pour le service attentif et l’écoute tout au long!

Customer service via app is easy to contact. You just have to download it. My questions were about the upcoming BTS concert that I’ll watch in Vegas and they were all answered. Hopefully, nothing will really go wrong on concert day.

I bought resale tickets for an April concert back in December. They were meant to be delivered to me the day of by noon for a 7pm show so I was worried that my friend joining me from out of state would come up for nothing after making arrangements. Luckily they were delivered the day before and before she had left to come into the city for the show! Bit of a nail biter but Vivid Seats came through!!

It was so easy to purchase the tickets. I even decided to speak to customer service to get support on what do I do if I cannot go. The support team helped a lot and I felt confident all will be well and that we will making Kodak moments.

Fast and fair. Bummed to learn that the concert was canceled, but getting a full refund or 110% in Rewards Cash took less than a minute, and it was all done over chat! Incredible customer service! Would definitely recommend.

My associate was so very helpful and courteous. She did an amazing job. I highly recommend this associate as well as Vivid Seats. This has and always has been an amazing experience when utilizing them.

I had a problem with some tickets from another company for the same show, and my question were answered in a timely fashion. I would use this company again when I want to purchase tickets for a concert.

At first, it took a couple of calls to your customer service to reach a real person. Afterwards, the agent was helpful and got my event ticket. I'd hoped to be closer to the section with my family, but was told would have purchase a bundle, 2 tickets. I only needed one.

Whitney was amazing!!!! She made sure no matter what I got my tickets. She should get a raise for that type of service she provided!!! She literally saved my life and I can’t thank her enough. Really she saved the day and I wanted to thank her because of this

Very professional and helped me choose the price and location of my seats for the Springsteen concert in May. It was a pleasure dealing with Nolan. The process was fast and painful free. Thank you Nolan.

I have used Vivid Seats twice recently. For Bryce Crawford event in Oklahoma City last March & everything went well. I also had already bought 2 tickets to see Matt Rife in Oklahoma City this next December. However sadly Matt Rife canceled his show this past week. Vivid Seats offered me credit for another event, or a cash refund of my money. I chose the cash refund since no one else is coming soon locally here that I am interested in seeing live. Vivid Seats is getting me my refund soon, so I am well pleased.

Excellent customer service. Quick response when there's any concerns or confusion about ticket delivery. Answered my questions and provided detailed information to get desired results. Thank you for the help!

This app is always the first app I check before checking any of the other apps for great seats and affordable prices. As a fan of all NY teams sadly those events can be very expensive. Please keep your prices low thanks!!

Do not use to purchase tickets. I bought tickets, was charged and when I reached out to them because I had not received them. I reached out to them and they told me that they didn't have record of me purchasing them. I was charged through PayPal for the tickets. When I disputed the charge they Vivid Seats told PayPal that they delivered the tickets to me. So, do yourself a favor and save yourself from losing money and purchase through Ticketmaster. I would give them zero stars if that was an option.

Great experience! Had an amazing time. Even though we lost, that’s ok. Another game tonight vs the Dallas mavericks in going to use Vibe Vivid Seats again to get a ticket. I got there early, took photos, rode a mechanical bull, got free gifts, took videos of the players warming up. Great game, the gameplay was intense. The Suns started off strong with a sizable lead but the Rockets 🚀 with their star Kevin Durant came back and prevailed.

Very Satisfied. I've used this app for many years now and it never disappoints. The tickets always work and get to me quickly. I've told friends about this app and they love it also. The tickets are usually cheaper than any other app I look at. Very happy.

I have been trying to get in touch with your CUSTOMER SERVICE Dept for a couple of days and am frustrated with the experience or lack thereof!! I purchased 2 tickets to the SENS vs Panthers for Thursday evening April 9th on April 2nd. My CC was charged the next day but trying to get the tickets to my phone wallet is not working. Would love to talk to someone IN PERSON, but when phoning the different numbers and trying to connect to LIVE CHAT... have even called long distance to your California number and seem to get the same message at all of them and when trying to get onto live chat at **, it says it doesn't exist.

My BTS tickets were canceled due to a "bad actor" who violated Ticketmaster's terms and conditions. While acknowledging that I've done nothing wrong, I still do not have tickets to the show any longer. My daughters were very excited about this and without the refund I cannot secure more tickets. Even worse, I believe the tickets are sold out. I'm not sure if I'll get my refund but I do hope so because I've purchased from Vivid Seats before and had no issue. The chat feature helped to expedite my issue. I hope it is resolved and we get to see the show.

At first I was skeptical about the process, I’m old school back when you stood in line for days depending how good the band was that you were going to see. It still is different now though it seems that the AI is dialed into the task on hand.

Good service and lower prices for tickets! It was easy to navigate through the website and get the tickets. I got my tickets quickly. I recommend this service. The only issue is that they bug you trying to get a long review.

Vivid tickets offers reasonable prices and awesome seatings! I compared prices from other seller and Vivid so far has the best option. Will definitely recommend Vivid to family and friends! Next time we will book a concert, Vivid will be the go to for online purchase. Thank you!

The whole process was super quick and easy! I was really surprised to get my tickets 2 mins after I purchased them!! I would definitely recommend, I will say you may not get your tickets as quick as I did, however, the app mentions when the latest time you’ll get your tickets will be!

I had questions about the ticket transfer process, specifically clarifying "who" the tickets were coming from in my Inbox. I called customer service & the auto prompts suggested chat. I was hesitant to accept chat vs a live person, but my order details & question were answered in a matter of a minute. It was quick & easy.

Got tickets when they said I would. No fees. Very happy with the service. This was my first time using this service. And will likely use again in the future. I do recommend.

This was my first time ordering tickets from Vivid Seats. The 10% discount in addition to the location of the seats was the determining factor for choosing Vivid. The online experience was easy to follow. The missing piece for me was not showing how the stage looked from the seats I chose. Other than that the experience was a good one.

Always a smooth process with Vivid Seats, good customer service too if needed. Never have had any issues with vivid seats, I use it for all events I attend if I do obtain tickets from the box office or pre sale. The reward program is great too.

Good site and no issues buying whatsoever. Always entirely legitimate and no issues to work with. Always a smooth experience and easy access to the game and tickets. I always have a smooth transaction with them.

Very fast response with your information already on file. Your questions get answered with a direct answer right away. No wait time, no 10 information questions to access your account. The chat access is the route I'd recommend to all account users.

This was great experience. Will use again. This Was user friendly to use on the phone and I got the tickets right away in my app. I will be recommending this app to my friends to use this site. The step by step was great.

Easy transaction and all questions answered for my Underworld tickets. Super simple and ready to see great shows. Recommend for affordable and seamless transactions. Try it out the service, you’ll like the simplicity.

I received incorrect tickets and you were unable to fix the issue. I never received a straight answer from customer service about the issue. This is the 2nd time this has happened in the last 4 months.

Vivid had the Cincinnati Open Tennis tickets I was looking for at a competitive price. With my reward credit, I was very pleased! While the event is not until August, I have already received my electronic tickets. Another job well done by Vivid!

Great app. Always reliable and great to purchase tickets. The tickets are normally transferred early and quick. I have never had an issue with Vivid seats. I will continue to use them. I feel they are the number 1 go to app.

Process to buy tickets was easy and simple to understand. Seat selection was easy too. Loved how you could compare different seat options. Great process! Tickets were delivered quickly after purchase with no issues. Instructions to access tickets was simple too. Love Vivid Seats!

Buying a last-minute ticket so my daughter can attend with my family, and luckily I was able to find one and the same section, and hopefully she gets to witness a winning game. Hopefully, they don’t disappoint. Let’s go Yankees!!!!!!

The service was great, fees were already included in ticket price, and communication regarding purchase was excellent. I would highly recommend Vivid seats for ticket purchases!

Great price and excellent seat location. Primer customer service, especially for a first-timer who had challenges navigating the App. Extremely satisfying experience. I felt supported and appreciated the handholding from beginning to the end of the process to retrieve my tickets. Highly recommend this App!

I purchased parking on Vivid Seats, originally it was $137, but final sales was $150, get to the venue and same parking garage was $45. I contacted Vivid Seats and they refused partial refund for parking. How can an individual own parking??

I was having trouble getting my tickets to my cell phone, so I contacted Vivid for help. Their support team was very patient and helpful throughout the process. They took the time to ask questions and walk me through each step until we figured out exactly what I needed to do. I really appreciated their dedication and clear communication. Great customer service experience!

SCAM! If I could give a negative rating I would. When I bought tickets they were for $77 a ticket for a circus that was in town. When my family got to the circus the tickets were $30 for 2 tickets with free parking. Buy from the actual site not from this scam of a company because you will pay 3 times the price.

I had received my email within the same minute of my purchase. Vivid was very reliable and easy to navigate throughout the entire purchase process. I will definitely be using this again and I will be recommending to my friends and family.

My experience with Vivid Seats has been extremely negative, and I would strongly advise others to think very carefully before purchasing tickets through this company. I purchased tickets based on a listing that showed a specific section, row, seat, and delivery timeline. It appeared to be a straightforward, guaranteed ticket purchase. There were no clear or obvious warnings that the ticket details or delivery were uncertain. I relied on that information and spent a significant amount of money.

Transferring a ticket from Vivid Seats to Ticketmaster was a smooth and straightforward experience overall. After purchasing the ticket on Vivid Seats, I received clear instructions on how the transfer process would work. Within a reasonable time, I got an email prompting me to accept the ticket through Ticketmaster. The transfer itself was quick—once I logged into my Ticketmaster account and accepted the ticket, it appeared instantly in my wallet. I appreciated how seamless the integration felt between both platforms, especially since I was initially concerned about potential delays or complications. One thing to note is that timing can vary depending on the seller, so patience may be required. However, in my case, everything worked efficiently. Overall, the process felt reliable, secure, and user-friendly, making it easy to access my ticket without stress.

I've been using Vivid for about a year and I love it. As I traveled across the country, I stopped in Nashville and I saw my first NHL match between the Predators vs Anaheim and the ticket process was very easy to navigate at a great price.

I bought the tickets for 04.03.26 and still do not have the tickets - I need them. Where are they? I want to make sure I have no issue getting them or getting into the stadium. When will I get them? There is not a person to talk to. I called Vivid and was directed to live chat and have been waiting for a live chat person to get on the line.

Ivy was very helpful and pleasant. Since I was having trouble online purchasing my tickets. She was able to help me purchase my tickets. I was very happy that I was able to talk to a live agent and was very pleasant. Thank you so much Ivy.

Easy experience, easy to navigate the app and easy to purchase. All the fees are there so there are no hidden surprises. The only issue I had was the wait time to get the tickets. They should be automatically delivered once you make a purchase.

I got tickets and I received an email, with my tickets it told me to get the app I did and my tickets won’t show up. I don’t know what to do. I hope I end up with my tickets. I’m worried that I won’t end up with my tickets. I checked my bank account and I was charged 200 dollars so I know I got them. I just can’t get them on the app.

Not sure if it was a bot or not but the service was superb in getting me my tickets! Superb meaning the customer service forum answered my questions intelligently and quickly—unlike any other forum I’ve used in the past. Keep up the GREAT work! 👍🏼 God knows I’m picky with ‘service.’

Thank you so much. Vivid Seats always come through. They are so amazing,,, I don’t recommend any other besides Vivid Seats….

Very grateful for all the joy and the experience Vivid brings to me and the family for the amazing prices, Discounts we get to watch all our favorite teams with our fans. I love it. Very very thankful.

It is misleading to say, "click on this link to access your tickets", and then click the link... No tickets... Now I have to download an app? It is a pain in the butt. The last thing I want is another app.

Very easy, considerate and fast to get responses. Can’t wait to get to the concert and watch AC/DC rock the world again. HAPPY BIRTHDAY ANGUS YOUNG. YOU’RE THE BEST. I hope the weather is nice. The wind is down. People are just fired up to the hilt.

My favorite app for my basketballs games and concerts. You all NEVER let me down, super easy every time. Purchase, confirm then transfer tickets to my wallet, it’s that easy. I always know the flat rate never any hidden fees. I will recommend to family and friends.

It use to be simpler to buy tickets in the past! However, it seems better organized now!... We will try you this time! Thanks.

I had a few questions regarding tickets and process. I was greeted very nicely and the information was very helpful. This has made this experience so much easier than most. From picking our seats and receiving the tickets this experience has been so much smoother than before.

I purchased 5 Bruno Mars tickets for a great price on Vivid Seats. I thought I had an issue with the ticket delivery, so I contacted their customer service. They were very helpful, professional, responsive, and solved my issue quickly. I highly recommend them.

I could not find my tickets, contacted the support center and they helped me find them within 5 minutes! The staff who helped me was very nice and very friendly. Was not rude or disrespectful. They didn’t make me feel dumb for not knowing what to do. Thank you Vivid Seats! I will not go to any other ticket app to order anything!

This was my first time using Vivid Seats. I was fairly nervous as I’d prefer to buy tickets straight from the vendor, but I had received good word from trusted friends that they have only bought tickets from Vivid Seats. Finding tickets was simple and easy and the checkout process was smooth. My tickets were to be delivered by July and they were delivered incredibly early, in March, which was fantastic. There was minor concern as these tickets were delivered and were not specifically transferred to my Ticketmaster. I contacted support and they assured me that the way I received my tickets was correct and that they were real.

Was a bit terrified when it said that my tickets would only be delivered on the DAY OF a show that was SIX MONTHS AWAY instead of immediately like literally EVERY other performance website I’ve used before… Buuuut I just got the tickets like a week or two after placing the order, with six months to spare! Sooo it worked! This time! Hooray! …Seriously: PHEW! I have little intention of using Ticketmaster again until I can receive a guarantee that THAT kind of a scare ISN’T going to happen again, but I’m looking forward to the show, and can report that it worked, and a lot sooner than it said it would! THIS TIME!

Had trouble getting tickets on my iPhone. With the Vivid seats Help App I finally received them. 👍. I had to log out and back in, which I had already tried a few times whatever the help Center did it worked.

Checking out was easy and I revived my tickets immediately after purchase! I’m glad they are able to be printed out and also saved via pdf. Sometimes it’s hard to share the tickets if they are only digital.

I'm older and not tech savvy, and I already have the Vivid Seats App, but I order the tickets through the website and it was very challenging getting the last step to claim the tickets. I had to put gmail on my phone (which I hate) to finally get the app to recognize the purchase. This is ridiculous. Also, when the tickets were delivered, it was by Ticketmaster and what an amazing smooth process they made it. If I had purchased through the app instead of website it most likely would have been okay, but I am 65 years old and this was hard for me to figure out. I spent 3 hours on what should have taken 30 seconds.

Quick and reliable service! Also, kind and respectful. I had a concern which I’d been dealing with for a number of days and this staff member effectively resolved my concern with one brief message. Well done 👍👍.

The customer service worker I was chatting with assisted me with locating my concert tickets. The chat person was patient and very knowledgeable and I appreciate that individual taking the time to direct me where I need to go to find tickets I purchased.

Always buy my tickets from here, Vivid Seats makes it easy. Also the customer service is pretty good and quick regardless of not being able to speak with someone on the phone. The results were just the same either way.

The actual purchase experience was great. Then we found out when we got to the game 2 of our 4 seats were on one side of the aisle and the other 2 were on the other side. With an umpire between us. I specifically said we wanted seats together so this wasn’t ideal.

I never received my ticket. After waiting several hours and still no ticket, I contacted customer support, first via chat and then via phone. I was disconnected on my first attempt. Eventually, I was able to speak to a representative who helped me. Unfortunately, I received a lesser ticket as a replacement, and I missed 30 minutes of the game due to the delay. I have been a happy Vivid Seats customer for several years but was extremely disappointed by today’s experience. I would like to know that the seller that failed to deliver my ticket will no longer sell on your platform, and that in the future, you will reach out to me when there is a known problem with my order rather than waiting until the event has already begun to fix the issue.

Very communicative to make sure things went smoothly. Highly recommend Vivid Seats to get the tickets you want and ensure they are valid. Never easy, but they do their best to make it simple. Check them out.

Decided to buy Sweet 16 tickets on a whim, the day of the games. I experienced a fast, efficient, and seamless time from research to receipt of game tickets. What a game and experience for my son and I - love March Madness!

This has been a lifesaver. We thought we had lost the tickets and within seconds they help us download, search and find our tickets and very polite and professional while doing so. I would recommend this to any and everyone when buying tickets. Thank you from the bottom of my heart.

Bought tickets for daughter, son-in-law and two grandkids who are coming down for spring break. I'm 72 years old and my preferred game experience is now sitting on the living room couch with a cold beverage. But the grandkids . . . are very excited.

I’ve used your service for several private events as well as entertaining clients. Occasionally I’ll have a question such as ADA accommodations and you’ve always come through. Your team has always answered my questions.

Very easy experience. Purchased my ticket, and 15 minutes later, my ticket was sent to me by the seller. No fuss, no muss. I have had bad experiences with StubHub, but Vivid Seats seems to consistently make these type of transactions very easy to work with.

This this is a very easy purchase I was able to make. Great communication. Great instructions made this a simple purchase. Will purchase again without a doubt. Purchasing for my husband still able to be discreet and allow more privacy, but easy and quick to be able to send him confirmation.

Great support in a very timely manner - The agent addressed the issue very quickly and then provided an answer to an additional question! The agent asked if I had any other issues they could address and then responded quickly with a link!

Buying theater tickets from resellers can be more difficult than buying sports seats. When you look at the various sellers of theater tickets, some tell you the actual seat number, but some only tell you what row you're in without telling you where in the row. In many theaters, the row extends all the way to the very side of the theater, including obstructed view seats. You can see many of what appear to be the same tickets on several reseller's websites, but I am very reluctant to buy from a reseller who does not give sufficient detail to assure me that I am not buying an obstructed view or side of the theater seat.

I was unable to download my tickets because my browser was saying it could not get a secure connection. The person that helped me was amazing. They suggested a couple different things and it worked perfectly. It didn’t take long for the person to solve my issue.

I panicked when I could only see tickets for 1 of the 2 shows I had purchased today thru Vivid. Because I had messed up an order with a different ticket seller previously, I was very concerned! Not to worry!!! I typed in my question and—almost instantaneously!!—received a complete (and calming!) answer! This absolutely makes me willing to do business with Vivid again.

Finding tickets was easy. Sorting via rows, made the search easier and more handicapped accessible. Confirmation provided immediately and tickets delivered email, 2 hours later. Prices are clearly marked and sorted by Section levels and rows

I reached out via instant text message about an issue with my parking pass. Got immediate response. There was actually no issue. It was already delivered. The representative was very informative. Helped me quickly. Make sure I was satisfied. This experience was awesome.

I contacted support because I couldn’t find my ticket. Live support was awesome & eventually I found the email & completed the transfer. Unfortunately it took a bit too long & I was disconnected. But support was great & I appreciate their help!

Horrible. I bought tickets for the wrong city and couldn’t return them for my town. I don’t understand why I couldn’t just switch my tickets to an equal value ticket to the St. Louis event. I chose the St. Louis event and somehow ended up with tickets to an event in Pennsylvania.

When went to fetch my cub opening day tickets from the Vivid app the morning of had trouble downloading them. You have to go to a third party MLB to access your tickets wasn’t letting me log in went through the Help option through vivid app and they helped me had to reset my password didn’t receive the email but eventually I got through and now I have the tickets and now I’m going to the game.

My event was cancelled and in return Vivid seats gave back 110% of rewards or I could choose a 100% full refund for the tickets. I appreciated Vivid seats being honest and giving me exactly what I paid for in return unlike other sites who do not refund your processing fees.

They have really good seat choices. But I haven't been to concert yet see how it works at the venue. I'm very excited to use Vivid Seats since this is my first time. Second time will be in May. I will see how it goes.

Ordered the ticket and ticket was sent to me within minutes of purchase. Just curious because looking at the vendor website seats rows are numbered but ticket that I received the rows is a letter. Not sure why but vendor may have used numbers one night letters the next.

Received email about my tickets and it takes me to my MLB app showing me tickets for May against Marlins. My tickets are supposed to be for 3/27 against Detroit. I did not receive the correct tickets. I need the tickets i purchased for this upcoming Friday. I am attaching picture of confirmation order.

No hassle, delivered months before concert date. When contacted support regarding fears with concert tickets not arriving, they were quick to answer back both on Reddit, Instagram, and in-app chat. They were professional and delivered true to their guidelines and regulations.

I had a change of heart in selling my ticket. I had trouble finding where I could delete it, I used the chat and it gave clear instructions. Unfortunately the problem with the website is the “delete” button is hidden too high & should be reviewed and placed next to the “update” listing button.

When my tickets came up ready, they were at Ticket master, not Vivid, where I originally purchased them. Went to the help chat and asked and I was told the seller upgraded my seats to better tickets and that you are affiliated with ticket master and now everything is fine and I have peace of mind. Especially nowadays, there seems to be a scam on everything, so I was skeptical when my tickets were different. The vivid chat answered all my questions and helped me out.

Always so simple and easy to purchase tickets. Always the lowest prices! Never have to worry about a scam or not receiving my purchase. And love the reward system of being able to earn credit through ticket purchases.

Finding information on my order was easy and efficient. Make sure you have your order # handy as well as your email address as that will improve the efficiency of the process. I was very pleased with the service and the online experience. Thank you.

It’s Robbery. It's too much fees. You guys put in work but come on. Do better! You make more money with lower fees and higher prices! But what I know ok just the consumer.

I love this app have the lowest fees I've found around. And they have never not had tickets for the event I was trying to go to. I also love the reward points that turns into money off my next event I go to.

Customer support is very quick and accurate. Thank you so much for all of your help. I wish more apps were as easy and accurate as Vivid Seats. For someone who is not tech savvy, they made it very easy to navigate. I definitely will use Vivid Seats again and will tell all of my friends.

Vivid Seats is very informative and professional with customer services. Very rapid with ticket holder transactions completion. Highly recommended. Thanks again for your support. Appreciate your news and events that are upcoming.

I’ve been using Vivid Seats for the last three years and I’ve never had a bad experience with them. The best resale ticket store in the business. I would recommend this ticket site to anybody. This ticket site has never done me wrong and they’ve always been fair to me.

Vivid tickets are very helpful. Appreciate you guys. You guys are awesome. It was very easy. I recommend this website to anybody. It is simple. Not hard to use. It's very simple. Awesome awesome awesome!

Received email but unable to accept ticket transfer. Instructions say to tap button below and sign in using my email to accept ticket transfer. Only 2 buttons are available which only show access the 2 tickets. When I click on these buttons it shows me the tickets but I’m unable to accept the ticket transfer. Confusing instructions.

I always have a good experience when I am speaking with customer service through Vivid Seats. The representative always answer my questions, are always very patient attend to any need I have. I am very thankful for this site to purchase any tickets from any event I may want to see.

Wow you all are very help to getting things done correctly, you are very patient but you strive to get the consumers on the right track. Again thank you very much. I will keep on getting any kind of tickets from Vivid Seats.

I had a smooth experience using this ticket platform. The booking process was quick and straightforward, with clear instructions at every step. I appreciated how easy it was to browse events, compare options, and secure my tickets without any hassle. The confirmation was instant, which gave me peace of mind. Overall, it’s a reliable and user-friendly platform that I would definitely use again.

I can’t download my tickets to my wallet. I’ve had many problems over the last transactions, and I am debating whether I will continue to purchase tickets through your website. On top of that, your review process doesn’t even work.. I’ve purchased thousands of dollars in this website and I’m getting frustrated and tired. I will be moving onto another site to purchase my tickets not to mention I still cannot download my RÜFÜS DU SOL tickets that I paid a lot of money for and I’m sure I will not be able to get into the concert.

It seems the agent ordered wrong tickets. It is not a good experience so far. I told the agent to order East Conference NBA Semifinal Boston Celtics home game 1. However, I received Boston Celtics (Round 1 - Home Game 1) (Date TBD) (If Necessary). It was a bad business for me so far from this company.

I placed the order and created my account days ago. The money has left my account but my tickets do not show up on the app. I don’t have a receipt either, just the email prompting me to download the app.

The fact that the tickets I just received say 49.50 and I paid 89 plus change is very irritating to discover and leaves me disinclined to use this platform again. Lesson learned to research better next time. And you don’t get the tickets until the day of is not ideal.

I was a little worried about being able to find someone that could help me get my money back from a show that had been canceled by the artist. It's been almost 2 years since I bought the tickets, the artist canceled the show a few months later and then I kind of left the issue in limbo. I really needed to try and get the money back so I decided to call vivid seats customer service. The automated voice service said that using the apps automated live chat system was the fastest way to get help. I opted for that and it was an incredibly quick experience, especially because I still had the order number and the emails saved. This is definitely one of the best live chat experiences I've had. I was able to get a response seconds and a request for a refund submitted within minutes.

Although there isn't enough information upfront about when to expect your tickets to arrive, customer service was quick and provided solid answers. No issues remaining.

The process to purchase my tickets was simple, easy and I had no issues with the process. The Vivid website is very user friendly, and I'll definitely continue to use this site for future ticket purchases.

Whenever I texted, they were right there to help. No waiting anytime for their responses. Very helpful. I would go back to them to go to another concert. I downloaded the app so can always find them. Good work

Quick transaction, with exactly what I wanted and followed by a rapid delivery. Tickets were received immediately and transferred with no hassle to my Apple wallet. I would deal with them again in the future.

This is my first time using this service. I needed a little help finding and accepting the tickets, but their online chat walked me through it pretty easily. I'm 70 years BTW, so most folks should be able to do it.

Quick to respond and very helpful. I'll be using this app more now that I know they are reliable. Like that they make things affordable for people to get out and enjoy themselves without breaking the bank.

Answered my question fast and easy and explained to me that what had happened. Was it charged me in full for my tickets but I was ok with it and if I had any more questions to ask them 'is too short. 🥰🥰🥰🥰🥰

I thank for helping me to fill out selling form. They answered all questions about how to sell my ticket in Vivid site and I am grateful to have this chance.

Great tech help via chat. I got a bit confused and called the help line, but chose to initiate a live chat instead of waiting on hold. Got an immediate reply and clear instructions in how to access and transfer tickets.

Ordering the tickets was easy. Even getting a discount for using it through Capital One was easy. I'm not happy with 115% guarantee because there are cheaper sites but the guarantee is only for specific sites. And even those, would have been cheaper if it weren't for the special 15% discount I received for using Vivid Seats for the first time. Which means if I had been a return user, the other sites would have been cheaper.

I was frustrated at first because I thought we got scammed and weren’t going to get the tickets we paid for. But the help I received on the app was extremely helpful. They were able to direct me to the appropriate app to where I could find the tickets!

I was definitely concerned about receiving my tickets. Ordered on March 1st received march 18th. All in all things worked out but had some anxiety about the whole transaction. We did get moved up on row which is pretty cool.

Overall great experience and helpful with making sure my tickets were transferred over. Calling the number was very helpful as I was unsure about few items online before buying. Thank you for the assistance.

I have dealt with agents at Vivid Seats twice now and they have been very helpful, professional and courteous both times. I’m not very tech savvy but they have been patient with me and answered my questions quickly and politely.

Very helpful, used multiple times now and very good. Did not receive transfer email last order but they sorted very fast. The true measure of a company is when there is a problem. Quick to rectify, the chat is very helpful.

So happy to have found this way to purchase our tickets. Highly recommend. Had questions about how long the till the tickets would be delivered and was given an answer right away. Great way to buy concert tickets!

Incredibly frustrated and I am a long time customer of Vivid Seats. I was leaving a basketball tournament that was more than half over and started looking at tickets for the next days games. I would never have thought the event I had just left was still selling tickets when it was more than half over but it was. My error but I accidentally in my rush to get tickets bought 4 for the event I had just left. Again why they were still for sale I have no clue. I immediately tried to cancel within a minute and was told absolutely not. The next day I chatted with customer service and ONLY asked for a refund of the absurdly high fees understanding someone needed to be paid for their tickets. I was again told no flexibility in their rules. So I am out over $500 and my loyalty to using Vivid seats is gone.

I received an email saying my tickets were delivered. I accepted the email and then went to app to open tickets. It shows the tickets, but there’s no way to scan them. No proof that they were purchased.

Ordering process was smooth and easy, but delivery was less so. Ordered at 7:30 pm for a 10:00 pm show. App said tickets were pending and would be ready at 8:30 pm. Checked the app at 9:55 pm and still said pending at 8:30 pm. Checked email and saw an email from Vivid Seats stating "Your tickets are ready in the app." Clicked on the link in the email, it took me to the app, still said pending, ready at 8:30 pm. After some poking around, checked the app again at 10:05 pm and tickets were there.

If Vivid Seats sells you a third party scanning barcode, the seller can sell the same ticket multiple times because the actual ticket is not transferred. It is a copy of the original. Venues don’t accept it, I called ahead of time. Since it’s not a Ticketmaster ticket, you don’t actually possess the original ticket. They will not refund my money or go back to the seller. I am deeply troubled by their lack of customer support.

I love using Vivid seats for affordable ticket deals to see my favorite teams or just ballgames that I'm near. I've been using them for years now and love the experience, even though sometimes it is a hassle to get the tickets when they are through MLB Ballpark. Seems like an issue on their end, though. Highly recommend!

I had an excellent experience with my chat. Cannot go to the concert because of health issues. Very worried about selling tickets. Chat was very Kind & Helpful. Continued to hold on while I tried to figure out how to do the sell process. Told me to take my time!!

I made for the Cardi B concert through Vivid Seats. I purchased a ticket on March 14, 2026 at 5:51 PM, and the charge was successfully taken from my bank card. However, I never received the concert ticket. Before purchasing another ticket, I contacted Vivid Seats customer service and was told that they did not see a ticket associated with my order. Because of this, and since I still wanted to attend the concert, I had to purchase another ticket separately. I do have proof of the charge on my bank statement showing the transaction. Since the original ticket was never delivered, I am requesting a full refund for that purchase

I had a great experience with Vivid Seats while purchasing my tickets over the phone. The representative was helpful and knowledgeable, guiding me through the token purchase smoothly. He answered all my questions and made the process easy and efficient. Highly recommend Vivid Seats for their excellent customer service!

I was having a difficult time finding my tickets on the app because I had two different emails and the process needed to see “accept tickets” wasn’t visible. I typically prefer to speak directly to a live person but the DM wasn’t a bad experience. Very intuitive and responsive to my concerns!