Vivid Seats Reviews

A couple of years back, we were looking for specific tickets and we found them on Vivid Seats. I've had a good experience, so I continued to use them. I like their pricing, but it depends on what the concert is. They're expensive, but I like the seating chart, availability, and the app. Vivid Seats is easy to navigate and it's also easy to receive tickets. All the notifications are great and makes it super easy to use, up until the day of the show. I would highly recommend them.

I bought Timberwolves tickets through Vivid Seats. They are good and cheaper. I got some points for the rewards program for my purchase and I like it, I’m a super fan now. The price was affordable and we got good seats. I love the seating.

Vivid Seats works with Ticketmaster, and every time I buy from Vivid Seats, they always take me to Ticketmaster. Everything's been fine. I have Vivid's app and I always see if they have good sales. I use the app when I get tickets. I go there and look at seats, then after that, I go in another place and look at how far it is. I've been buying tickets for a little while and I haven't had any problems yet. It's easy for me to get tickets, and I always get the good ones. That's what I look for.

Ordering through customer support over the phone was a very easy experience. The person I spoke to was very helpful when helping me as well as helped me out with a promo code to save a few dollars. I would order through customer support again. I saved almost 10 dollars with a promo code that I was thankful to get especially with today's prices in the economy. Vivid Seats for the win every time. My go to place for event ordering.

Updated on 08/05/2025: This was a really disappointing experience. This was the first time I used Vivid Seats. I clearly will not use this pitiful platform again. Basically it gave a bunch of template corporate, string-along apologies and claims of escalation/supervisor reviews since I made the first complaint from the moment I reached my obstructed view seat and contacted you via chat. It seems evident it had no intention of doing an "investigation", or remedying the situation. I wonder what happened to the company standing behind its product?

Had to download Vivid Seats AND Ticketmaster, create log in for each, then had to load ticket into Google wallet, which I never use...Awful experience. Waste of time. I expected a readable ticket to be sent directly to my email as has been done in past years. This was a waste of time.

Javier was very helpful and polite while handling my purchase and applying my discount. I will continue to patronize VIVID for my sports tix needs. I personally prefer to deal with people while making my purchases, the online option was easy to navigate. Ultimately, I still needed Javier’s assistance. Knowledgeable and courteous service, thanks.

I wanted seats to a minor league baseball game. The team site only had "Standing Room Only" tickets and I cannot stand for very long due to back issues. So I went to Vivid and paid 4x more for tickets because I thought they would be for "seats". A week later the tickets were delivered digitally and they were "Standing Room Only". Customer Service was worthless and only suggested trying to resell them instead of acknowledging they deliberately misled what the tickets were for. I'm never using Vivid again and I hope this review helps someone else from being Ripped Off!

Miguel was extremely helpful and made the entire process smooth and stress-free. He took the time to assist me promptly, ensuring I was able to purchase the exact tickets I wanted without any issues. His professionalism and friendly attitude made a big difference, and I truly appreciated his excellent support.

Thank you Leiner R. for your wonderful service and very helpful with booking shawn mendes ticket at toronto. Leiner was very patient and friendly, he takes his time to explain to me the policy and everything I need to know about the concert, thank you!

Online tickets presented as $75, I went to purchase on 3 different devices and none of them went through. I tried calling to purchase the same tickets and when the purchase was about to go through, they informed me the tickets were no longer available. The next tickets were $25 more. They offered a discount of $10 TOTAL which was extremely frustrating. Will not be purchasing again.

Vivid seats offered tickets at good prices but when you get to the checkout the service costs are another $100. No thanks. The price advertised should be the total price and not some sort of trick. I'll go elsewhere.

Reasonable prices, awesome seats! Fantastic app and credit opportunities!! Beats the competition hands down!! Great customer service as well. Looking forward to scoring some Maiden tickets for the US tour next year!! Would highly recommend to friends and family, everything is simple and streamlined digitally! App games are fun and credits are awarded, which can be used towards tickets!!

I had a problem ordering tickets on your app. The gentleman that helped me on the phone was very polite and help me out very professionally so I was able to get my tickets. Kudos to him and I thank your company very much. I don't order my tickets to anybody but Vivid Seats. Keep up the good work.

Do not trust Vivid Seats to deliver on its promise to deliver tickets online. I was left waiting outside the London Stadium and not tickets did not come through. Their excuse was that the supplier did not send them. I repeatedly asked their live chat agents to check on the tickets and was assured that the tickets would come through before the start of the event. 3 of the agents even told me that they would personally take on the case and ensure all was OK. Total BS! They use scripted replies and even told me that the tickets would be delivered before the event date whilst in contact with them on the actual day of the event. Do not trust this company and steer well clear if you want your tickets delivered on time or at all!

My first time purchasing tickets with your company. At this point everything is great. Love the app. Viewing seats and parking was awesome! When I needed more info on parking I called and Lovely one your representative was very polite, curious and efficient. Good job! I'm pleased with service I received. Thank you.

I had a lot of fun playing trivia. The questions were a mix of common knowledge and more challenging knowledge. I didn’t have any problems submitting my answers, and the app was working perfectly. I just wish I was able to play more trivia of different artist. But other than that, I had a lot of fun.

I bought tickets for my daughter's first MLB game. We are fans of the opposing team, so this is a once a year chance she will get, if that, to see her favorite team. There was a group of 8ish tickets together. I talked to a very kind gentleman who I shared I'd like the tickets in the bunch farthest to the left closest to the dugout, he assured me he got them for me. I asked multiple times and he told me he did. Once we hung up, about 15 minutes later I received the tickets only to have them be the furthest to the right. I called back and explained I was clear before I made the purchase of what I needed and was told I was given that. Could we possibly message the seller and ask for seats to be switched?

Nancy was very helpful and nice. I really appreciate her help and honesty with the purchasing of tickets and her eagerness. Nancy was very helpful and nice. I really appreciate her help and honesty with the purchasing of tickets and her eagerness to get me what I needed and to help have a great time. She was also very nice!!

I couldn't get the check out to work so I called the number and The agent was very helpful. He Went through the process of purchasing tickets. It made the process easy from start to finish. Great job. Thank you very much! It was great great great great.

Never, ever buy from them. They have 0 customer service and scam you. They make it impossible to contact you and their poorly trained representatives read from a script and are utterly useful. I lost money. Never, ever buy from them. I will be pursuing further action.

I couldn't purchase the tickets online as I kept getting an error when trying to purchase ticket protection. I ended up calling Vivid Seats and Charles was able to help me purchase the tickets over the phone. I hope that I don't have any issues with these tickets. Thank you! Carrie

We bought 6 tickets thru VIVID and one of our party couldn't make it so we tried to sell one ticket. Vivid makes it very difficult to sell a ticket, had to create a PDF copy and upload it to the site, etc. We won't be using Vivid again, they charge excessively high fees on top of the ticket price too.

Fast ticket delivery and there’s lots of discounts and rewards they give you! 10/10. I was able to attend an ENHYPEN concert using Vivid Seats. I also got 10 percent off for some tickets and I played the game center for multiple entries for Tyler’s concert!! You also get rewards for playing and getting lots of entries like more discounts.

I purchased a ticket through Vivid Seats to see Gary Owen at the Palms in Las Vegas. The digital download of the ticket did not work. I phoned Vivid Seats before leaving my home for the event. According to Vivid Seats’ pre-recorded message, “Please note our phone team heavily prioritizes customers whose events are today or tomorrow…” After 35 minutes on hold, I linked my phone to the car, hoping someone would respond before I arrived at the venue. Upon arriving at the Palms, 30 minutes later, I was still on hold. A Line Security staff member directed me to the box office. The line was incredibly long, as I was not the only one with a ticketing problem, so I remained on hold, hopeful that a Vivid Seats representative would respond before I reached the counter—unfortunately, no such luck.

Agent patiently went through my information and found tickets for me to suit my needs. My tickets kept getting cancelled when I tried to purchase online and the agent sorted things out and explained everything to me. The tickets were for Cirque du Soleil.

Tickets were ordered. My wife purchased them and put them in my name then they were canceled. Now we have to wait for a refund! We had to re-purchase them over the phone. The last name is the same. They should've called a phone number before ordering taking the money and then canceling and now having us have to wait for a refund. Making us spend double the amount of money for the tickets and parking.

I was looking for the best deal on all the ticketing apps. Vivid Seats was the best one in terms of cost. Also, I had great seating options. I've been using Vivid Seats for at least five years.

VIVID is a total and complete SCAM.... All my friends ordered concert tickets on another site - which were electronically delivered the same date ordered... My ticket from VIVID still hasn't arrived - weeks after I ordered it - and I'm told the concert is selling out. VIVID'S RESPONSE???? Are you ready??? "If your ticket does not arrive by the concert date - we'll give a refund." are you kidding me???? Do yourself a favor and don't EVER order tickets from VIVID.

Seller revoked the tickets and Vivid still charged us for the tickets. We reached out to the venue and they told us that the tickets were cancelled on Vivid’s end. Absolutely terrible company, conducting fraud and were left on hold for 3 hours.

Ruth S. helped me purchase tickets for me and my mom to go to our first concert together in September and she was absolutely perfect, so helpful and so sweet! She was also very patient and polite, definitely the best customer service ever and will go to her for future tickets and recommend her to family and friends! Thank you again Ruth!

My agent was a delight! She was extremely knowledgeable, clear in her speaking and has great listening skills. When she sent me to a service specialist she also was awesome to deal with. Very happy with my experience and will definitely return and recommend to anyone who asks where to purchase event tickets

Needed to secure three tickets to see Weird Al Yankovic at Madison Square Garden for July 12th. Needed an odd number of tickets. I was having trouble processing it online. I called customer service and was connected to Domenick (although the email I received said Charles A). Either way their service was excellent. Even though I was unable to use the VIVID20 code to receive the $20 discount (have to spend over $200). The rep was able to apply $10 since I am a repeat customer. That little gesture made me feel valued as a customer and I will be sure to use VIVID for all my concert and sport ticket needs in the future

Jay was very nice, super helpful and most pleasant. Quickly assessed my concerns and saved the day. Original purchase was online and inadvertently cancelled. Jay also stayed on the line until I received my email confirmation. Thank you!

No help or anything with my issue. I made a purchase for the wrong date. Within a minute had contacted support. And nothing. No help, no understanding, nothing from the two people I talked to try to resolve this issue. I contacted on two different days even and there was still no resolution

Mariana went above and beyond. I called Vivid Seats several times but always went around in circles. I wanted to speak to a live person. I called a 925 area code number and she assisted me. I had many questions that she answered. I feel at ease that I don’t have to scramble the day of the concert to get parking. Thank you!

My experience with Joana was awesome, she helped me after all the trouble I had trying to purchase the tickets trough the platform. She was very kind, patient and diligent, she took attention to every detail and answered every question I asked trough the process. I would love purchasing tickets at Vivid Seats again with this customer service.

I had purchased four tickets to a afternoon MLB game. I decided to sell them at exorbitant selling fees. The day before the game I closed the sale and decided to go. This place is a nightmare to navigate. I had never received a code with the tickets. The rep to which I spoke did not know what she was doing. I talked to another who, after another 45 minutes, told me that my tickets were still up for sale two hours before the game was to start. I never made the game.

Bought tickets once and ever since I loved this app and will continue to buy tickets on here. I recommend if you're looking forward to any event to buy your tickets on here due to the fast and reliable service. You can pick out your section and figure out what price you want to pay and overall an amazing experience and for sure will buy for here again to go to any concerts or shows.

To start with my original tickets I purchased 6/28 was cancelled without notice. Called today to reorder tickets and was told by Charles that my purchase would go thru and I would receive my tickets since we were on the phone and the purchase was verified. I place the order and tickets got cancelled right away. There was a pending transaction on my banking account and the payment went through and I didn’t receive my tickets like Charles said I would.

Vivid Seats stole $1100 from me. There 100 % buyers guaranteed is complete B.S. There is no way to contact them via phone number. Stick to StubHub. At least with StubHub you can actually speak to customer service. Imagine spending $1100 on Essence Festival musical tickets and you explain to them you never recieved the tickets, they keep saying it was emailed at 03:45. Refused my refund. Now I'm sick. If your TV is Vivid change the setting. Don't trust a company who doesn't care for your well-being. Only stealing your money.

Never buy tickets from Vivid, they are not backed whatsoever and they will sell you a ticket that doesn’t work and not refund it. I was sold a ticket and was refused entry to venue with ticket from Vivid and Vivid customer service has refused to refund the money back, even after being denied entry.

I never received the tickets I purchased so I had to purchase additional tickets at the door. Thankfully concert wasn't sold out. Company is refusing to refund me. I will never use them again. Very frustrated.

After numerous attempts of trying to buy tickets online we phoned the contact number and spoke with Michelle (I think was the first person) and Dominiq. Both were super helpful and very patient to deal with. They were both very informative and I'm very happy with how the transactions were dealt with. I would definitely use Vivid seats again.

Rep Dominique was absolutely amazing! From start to finish, they were kind, patient, and incredibly helpful throughout the entire ticket purchasing process. They made everything feel seamless and stress-free, answering all of my questions with professionalism and a positive attitude. It’s rare to come across such outstanding customer service—Dominique truly went above and beyond. Honestly, they deserve a raise or promotion for the way they handled everything with such grace and efficiency. I left the interaction genuinely impressed and grateful.

Was looking to purchase Subway Series baseball tickets for Mets v Yankees. I could not have been happier with the outcome as my agent was friendly, helpful and willing to make the deal happen! Would highly recommend calling Vivid for all your event needs. She even offered to help with parking passes to make my experience stress free.

Purchased 12 tickets for upcoming UCLA vs UNLV football game. I wanted to purchase 6 tickets in 2 rows but the ticket agent was unable to accommodate this request. The agent was very helpful but was unable to complete the request. I ended up purchasing 9 tickets in one row and 3 tickets in another row. It seems that the agent didn’t have visibility into the seats per row.

We ran into a fairly significant issue with a recent ticket order and Vivid Seats PROACTIVELY reached out and Sydney went above and beyond to offer a solution to the problem. She was friendly, knowledgeable, understanding and patient. Very impressed and appreciative! Would highly recommend Vivid Seats and Sydney! Thank you for making a bad situation great!

I got Kendrick Lamar tickets from Vivid Seats. I have bought tickets from them in the past and the process was easy so I used them again. I have bought from them for a total of at least 5 times now including tickets for sporting events. Their website is very easy to use. It shows the area where the seats are and total costs. They had probably the best ticket price that I found online.

I was trying to find the cheapest price Arizona Cardinals ticket and came across Vivid Seats. SeatGeek and other places show the view of your seat and I’d like to see that improvement on Vivid Seats’ website.

Fantastic service! Fixed all of my issues immediately and walked me through the selling process. Was very kind and spoke to me as though she really enjoyed helping out. I have no complaints. Everything was great.

I was unable to buy my tickets from the website due to a technical glitch. I called support and the agent who assisted me, Juan, was able to handle the payment over the phone. He was friendly, knowledgeable, and helped me to resolve the issue very quickly. He turned what could have been a very frustrating experience into a very easy one with a happy outcome!

I have used Vivid Seats several times and never had an issue until this last weekend. I had purchased 2 parking passes for an event over an hour from home. Vivid Seats called me as I was trying to get ready to leave because they needed our plate #’s to pass along to the lot but the person who called couldn’t help me with that. I was told to get online to complete it. Went online but couldn’t even find where to input the info. I called back a couple of times and couldn’t get a real person. I used their live chat and on the 3rd attempt got someone. Gave the plate info then a vivid seats box popped up that I couldn’t close or use the screen. I could see the agent's comments but that was it. Closed it and started a new chat where the agent asked a question and then immediately ended our chat. I gave up and left for the event only to get to Portland and find we were given 2 different addresses for parking.

We enjoyed the entire experience! Great service was provided. Thank you very much. We will use Vivid again for buying tickets again in the future. Vivid provides tickets to all kinds of events. Vivid offers great deals as well. Keep up the great work. Vivid is very helpful. We have been customers for years.

I've used Vivid Seats several times. The purchase has been a fairly easy process. I became very happy with them recently when our concert was canceled due to weather twice and they refunded the ticket price back, but also gave 110% back. I also purchased so many tickets that I was able to get a discount on another ticket. It’s been a good experience.

When I make ticket purchases, I use Vivid Seats. It's always been my go-to. I like their cost and I had a credit from the previous purchases, so I got a little discount this time. That was nice. I appreciate Vivid Seats and always recommend it to people I know.

I PLACED AN ORDER OVER THE PHONE, the rep told me I specially will get all my seats together in the same row and section. HE TOLD ME I NEEDED TO PLACE THE ORDER AND I DID AND REALized all the seats are in different rows!!! I HAVE KIDS AND CANNOT DO THAT! It wasn’t my fault!!! IT WAS HIS FAULT!! I’ve been calling customer service for the past hour after everything that happened and no one helps me. I AM SO UPSET!!!! This is ridiculous!!!!

I liked their price and availability of seats. I also liked them when they started their rewards program. I've used Vivid Seats for maybe seven times already.

great experience! Paolo did a great job of helping me. I had purchased 3 seats but then needed a fourth. He was able to help find one in the same section and row and for a good price. He was cordial and knowledgeable.

I've been using Vivid Seats for a while, and it's usually because the fees are a little bit lower. I usually buy premium seats. So, I only buy them if they're good seats. Vivid has a few of the premium sections available most of the time. Overall, everything has gone smoothly. I get points when I buy and I've redeemed those. I like that program.

My friend recommended me to use Vivid Seats for MLB tickets purchase and I found a good deal so I purchased two tickets a couple weeks in advance. However I received different tickets than I purchased like 5 days before the MLB game we planned to watch. It was 13 rows behind from the actual row. I contacted customer service people and they told me something to make me feel better but things were not solved un the the actual event day. It took a long time but in the end on the event day, I got replacement tickets which were upgraded several rows in the same section. We are happy about it even though I had to chat three times on three days for about the total of 3 hours as they did not give me solutions right away that made me worried very much.

Sydney is a wonderful representative of your company. She put me at ease immediately and worked with me for nearly an hour to understand the problem. She then helped me solve the problem. Sydney is the type of person who will keep me a customer of Vivid Seats! She is very friendly and thorough!

Very frustrating experience despite being a customer since 2016. I spend 30-40 minutes with the Customer Service agent to simply get to access my Vivid Seats App. Ultimately, the call ended with still no resolution and all that time wasted. Apparently, something to do with a MagicLink that Vivid sends to my email when I try to access the app. I click on the link and the while process continues like an infinite loop.

Aerel was very helpful in helping me purchase the tickets I was wanting to get. She also directed me to the App which looks to simplify the whole process and keep everything organized. I will recommend this site to anyone wanting good service and help booking events they want to attend.

Got a call today from Celeste at Vivid Seats regarding an issue beyond the control of VS. Apparently the original seats seller had a problem getting the tickets to me as designed so Celeste and Vivid stepped in preemptively and awesomely! Celeste was upfront with the snafu and took immediate ownership by getting replacement tickets to me with UPGRADED seats in Box seats section. Then she called me again tonight to confirm I received those and provided great instructions on how to transfer. What a great experience. Thank you Celeste and Vivid Seats. We will be back for another event with you ASAP!

Omg. Whats a fabulous experience..It's customer service like this that makes customer like me want to repeat business with a consumer. I thank you for assisting me. You made my day. This was my first time ever selling anything online. I was unsure but you put me at ease and helped me complete the order.

One of the best customer service experiences I have ever had. Whitney went above and beyond to help me solve my problem, checking in with me multiple times during the day. She was polite and friendly and determined. She resolved my issue and reassured me in the process. She is the best. Thank you Whitney!

Sydney was friendly and straightforward, couldn't ask for better service, thank you! My ticket did not arrive as expected, she found me a new one, called the seller and initiated the transfer while I waited for only about 5 mins, if that. I now have my ticket and am grateful for her service.

Katherine was incredibly sweet and super helpful with all my crazy questions. Customer service 10/10! The selling process for tickets can be super complicated and confusing, and that’s why customer service is super important. Katherine went above and beyond, and I’m very grateful for the help she offered me. I had ordered a ticket and got charged twice and was having trouble navigating the whole Vivid Seats website, and because of the customer service call, I was able to figure out my steps moving forward.

I tried to use a coupon code I was emailed and it didnt work so I called in. My rep on the phone tried to submit order and it didn't seem to work so she forwarded me over to someone else. After a half hour the new rep says the order was placed successfully. I noticed that it is not in my account. Now the rep via live chat is telling me that the rep Mariana V. used her ** email and that's where the tickets went.

Whoever just helped me on the phone with my account for ** did a great job and should get a raise. They called saying the seller of my original tickets did not end up delivering the tickets but they would try and relocate with me. She was very kind and eager to assist and find me acceptable tickets and congratulated me multiple times when I told her my wife was pregnant and that’s why I couldn’t sit in the upper bowl when the original offer was to relocate me up there and provide a credit. Please give the person that helped me a bonus. She did an amazing job!!

Sol was an amazing consultant. He made the experience so easy and set us up with even better tickets than the ones we had not received. He made the process stress free and I am very very appreciative of that. He tried to get a hold of the previous seller and when he could not do so he automatically just set me up with brand new tickets. This was such a weight off my shoulders as these tickets had been a gift for Father's Day and now it will be even better!! Thank you again

If I could leave a review with 1/2 a star or less I would! Paid for a parking pass. Got to the event to find the parking lot full. I was there 1.5 to 2 hours before the event. I had to pay to park elsewhere. Contacted them and they tell me that it states on my parking pass first come first serve basis! Laughable! It never stated that. Then they proceed to tell me that it said on the parking pass what time I needed to arrive by.... Yeah, it stated the event start time. They kept feeding me ** that they could not show me. What a SCAM!!!! Chatted several times about this and kept getting told they were investigating it.... Live chat and phone call. They repeatedly lie to you. Then to tell me on Day 5 of chatting that it was first come first serve. They are committing theft by doing this. I will never use them again, and will tell everyone about this!

When entering my credit card info I put in my billing address for the credit card which is a PO box. The website said that was not allowed because they don't ship to PO boxes. Dumb because you are not shipping anything there and dumb because it is the BILLING address on the credit card not a shipping address. I tried the street address but the bank declined the charge of course. I called the number and spoke to May who was very helpful and pleasant but every word I spoke was loudly echoed back to me and it was hard to speak clearly constantly waiting for the echo to die down.

James was awesome. He was able to solve my problem in a very professional manner. He was extremely thoughtful and patient for the entire call. I would tell all my friends to use Vivid Seat. Have a good weekend James. Please make sure to let James how awesome he is an employee

If I could give a 0 star I would. Customer service is absolutely horrible. Overnighted tickets on a Thursday for a concert that started the next Wednesday. Have called multiple times talking to multiple rude individuals including the self proclaimed “owner” “Elise”. Tickets never showed up and no refund allowed. This place is a complete scam don’t buy tickets through them.

They send so many spam emails that my tickets were delivered to my spam and I couldn't find them. Don't use them. I tried to contact them to explain that I couldn't find my tickets but their phone line was just a bot and were not helpful at all without an order number that was in my spam.

After multiple issues trying to get a resolution for not receiving our tickets, we were finally transferred to someone who truly cares about their customers. Arthur went above and beyond to help us get what we paid for, even working a few extra hours to support. After receiving two different offers from our original tickets, he finally navigated us to another set of tickets. We still aren’t through process but I can’t thank him enough, he understood our frustrations and truly was wonderful to work with in the situation we had at hand. Thank you, hire more like Arthur!

We've always had good service from Vivid Seats. My wife does most of the purchasing, but we've never had trouble with a ticket or downloading or showing it, and we’ve been buying tickets for a while.

Had a great time. I've been using you guys for about 18 years and I don't think I would use anybody else if I have to get tickets on a secondary market. Thank you as always for your great service. Everything went exactly as you said and I even had a question. Or two and called up and got somebody to talk to and they reassured me of everything and it turned out just like they said, thanks again the other band.

They called and because my seats were not available anymore, the gave me an upgrade with no upcharge. The lady on the phone was very professional and went out of her way to correct this mistake. She made sure that my concern was handled before we got off the phone.

I'm assuming I received a call due to me emailing 3 execs a few hours earlier (including the CEO) earlier today. But Trisha resolved the issue in a brief time that others couldn't. In the past 10-12 days, I never heard from anyone. So the original service was horrible. It seemed like an easy task to take back the ticket and assign it to the appropriate account.

I always get my tickets from Vivid and my experience has been good. I would recommend them.

I was very pleased with my experience. I was not very happy there was an issue with my original order. The tickets I purchased were for seats I thought we would enjoy. The replacement seats first offered were ok and the $300 helped with my satisfaction but we were doubtful we would enjoy the seats as much. When I asked if there were better seats available and Kathryn provided two options, I was very pleased. The seats would make the evening very enjoyable. Also, Vivid seats covered the difference in ticket price. I believe this is how customer service should be. I am very happy with my Vivid Seats experience. My family will really enjoy our time at the Hollywood Bowl. Thanks.

The first time, I got interested in using Vivid Seats because the tickets were cheaper. I have nothing negative to say about them, and it’s easy to pick seats.

I had a very enjoyable experience with your customer service agent, Sassy. She had a awesome personality & bubbly attitude. I really appreciated that I told her that I was not Tech Savvy & she walked me through the process & said don't rush. Muchly Appreciated to Her. I also would like to give her a 10 Star Rating. I told her that I would like to also purchase tickets for the SEATTLE SEAHAWKS vs. Cardinals in Sept 25th. I will be calling her back to get them w/in the next week. Again Thank you so very much. "Seahawk" Erik **.

I received a cancellation of my tickets without given a reason as to why so I texted the live chat and was assisted by Francis who pulled up the information on my order and advised me to call the sales team to place an order. Lovely (not sure about spelling) received my call and was patient with helping me place an order with the ticket despite some confusion of billing info on my part. Really organized response to my questions and confusion that sorted out the situation to my satisfaction.

I enjoyed my phone call with Minnie, I think that's how it is pronounced. She secured my tickets and she was able to answer a few questions I had about the cancellation policy for the concert in case the artist cancelled. She ensured me that the tickets would be refunded if the artist were to cancel. She also have a promo code to use towards the ticket price. She was very professional!

Bought tickets to a Broadway show in NYC. Picked middle row.... Once I got there my seats were on the wing at the very end. So disappointed. I paid $300.00 and didn't get the tickets I chose. Will NEVER use them again.

Rhomedyl was an awesome customer service agent. I was having difficulty using a discount code online and he took care of the problem right away. He was friendly, knowledgeable and professional and took care of the problem and processed my purchase - from start to finish. He repeated the exact purchase and contact details several times to make sure that it was correct. Thank you Rhomedyl for the great customer service.

I cannot give Brittany from the seller operations department enough kudos! She made the process of accessing my tickets so simple and was helpful, kind, and provided thorough explanations. Shoutout to Brittany; she gets the job done!!! Brittany deserves a raise and all of the accolades. I truly can’t say enough good things!

After trying to purchase online, I called and was assisted by Mariana V. I had received an email with a discount code to be used on a first purchase. However, the discount was not being applied during the checkout process. Mariana was able to quickly solve the issue and did so in a very pleasant manner.

My ticket was invalid when I bought it and couldn’t go to the game. I constantly told y'all and nothing. You told me to wait a hour for the seller to respond and nothing. I can't believe it. I really missed out on Messi. I told y'all back to back times. I talked to 2 different agents and nothing helped.

I was having an issue online so I called and got great assistance for exactly what I was looking for. The agent took the time to hear what I needed and then made sure he could execute it for me and waited on the call until I had my confirmation!

I have always had a great experience and satisfied with my tickets to concerts of sporting events, always been great to deal with and customer service is wonderful. I like the fact that they send you notice on concerts or sporting events that are coming up and that's great. I’ll continue to use them as my tickets providers. Thanks for all you all do to keep customers happy

I had difficulty purchasing online (Vivid would not accept PO boxes for addresses), so I called for help and Anjelo walked me seamlessly through the process. Did I mention that she was very friendly and often checked to verify everything I had told her. Assuming that I will get the tickets in time for the event, I would rate this exchange five stars!

I like that the total cost was mostly displayed. Made it easier making a decision. I’ve used Vivid for a long time. They are easy to work with. I’ll be using them again in the future gor my ticket purchases. I would suggest you include in total costs because there were some fees not shown in the total.

Today I spoke with a representative that made me forget the horrible experience I had with your company and your investigation team. You need more people like the person I spoke with today. Very professional, looked at the evidence, and resolved the issue. The representative was an attentive listener, they need to be recognized for their great work. Thank you again

Jam was so helpful when I accidentally entered the wrong email buying tickets. I was able to get my tickets transferred to my correct email quickly so that the concert went off without a hitch. Jam was also very friendly the entire time, I never had any doubt that they’d be able to help. Will definitely be using Vivid Seats again. :)

Not being a tech person, typically it isn't easy for me, however your process was easier than most. Prices are better than most also. When I need to get any kind of tickets, your app will be the one I use. Thank you for making your app friendly for people like me.

They don’t return tickets. Don’t even offer a grace period. You should have a BIG sign on your website that says NO RETURNS. People should NOT go through this AT ALL. Wasted of money and time. On top of that the only thing you allow is to resale the tickets which add more to my plate and pretend for me to open a PayPal account to “resale” these tickets. WORST experience of the year. I am a total loss with this website, and I don’t even want the tickets anymore.

The agent I spoke with could not have handled the situation better. From her pleasant introduction over the phone to her gracious goodbye and everything in-between, the transaction was handled flawlessly. Prior to the phone call, I was trying to procure tickets via the website and I was having an issue getting it fulfilled, but she came to the rescue.

Not sure what I am being asked to rate here? I am EXTREMELY upset and frustrated with my experience with buying on Vivid Seats, but the customer service rep. did a very good job in dealing with a very bad situation. So, my Rating of Vivid Seats is 1, the worst possible! My Rating of the Customer Service Rep. is a 4/5; Very Good.

I was recently burned on 4 orders in a row with Stubhub where I purchased PIT (the closest section to the stage) and the seller delivered General Admission (the furthest from the stage). I called Vivid Seats with PTSD from that 4x bad experience and "Michael J." assisted me in finding tickets listed by a super seller and did a great job facilitating the purchase. Fingers crossed that this seller delivers the correct tickets and we do not have to exercise the fan protect guarantee.

Very easy and quick checkout. I got tickets for the Mariners game in September and they were the cheapest tickets on any other platform online. I also used a coupon which made it even cheaper! Very glad that I used Vivid. I will continue to use them in the future as well! They even offer a free ticket once you’ve purchased enough!

I was having problems logging on my account. The rep was very courteous and patient. He helped me purchase tickets to the NBA finals and took extra time to make sure I was able to login my account and find my tickets. Vivid Seats also had the lowest prices. Overall this was an excellent experience. V

The parking ticket I bought said was .8 miles from the venue and was further.! It was a 30 minute walk.! Secondly 34$ I paid and found 15$ parking a lot closer. I mean A LOT closer. I am extremely disappointed considering I had my young boy with me and we had to walk 30 minutes in the heat to get to the ball field!

My experience was awful - I purchased two tickets for Vybz Kartel show last night June 14t. I arrived at the event and was not able to download my two tickets. Therefore I missed the whole entire performance. I stood at the entrance trying to get into the tickets for be scanned. It was by far embarrassing that this Vivid Seats didn’t work accurately.

Customer service agent I dealt with was sympathetic. Worked hard to resolve my problem. My only complaint has nothing to do with the agent, it deals with how hard it was to contact a living breathing person at Vivid Seats. That I would rate a -5555 on the scale. It done right sucked.

I placed a call at 6:38 about my order in which I received an email for. The person I spoke to was lovely and helpful. Really calmed me down as I wasn’t sure whether I was going to receive my event tickets in time but she was assuring and helpful.

It was a pleasure working with your representative. She was very professional and delightful. I really appreciate your company calling me to advise me that my original tickets were not confirmed. And she offered even better seats!! Thanks Vivid Seats for a wonderful buying experience. I will definitely be using this service again for any of my event needs especially Dodger games. Go dodgers.

It took 3 phone calls, 2 chats and lots of time but she resolved my issue quickly offering an alternate solution and advocating for me. I was able to get replacement tickets quickly after days of being unable to access my tickets after troubleshooting every possible way. She was prompt and friendly and waiting for me to confirm her offer had worked.

Very nice follow up from Customer Support and a full refund. Thank you.

I bought two tickets to a baseball game 1 hour prior to the game. After 40 minutes I got in a live chat with customer service who assured me the tickets were coming. I finally had access to them 1 hour after the game started. When I called the next day to complain and ask for a refund they stated the tickets came in time and would work towards a refund. So far, none has come.

I love the fact that they have a Lil Wayne Trivia. And I am actually being entered to win tickets to see him live that is so dope and the opportunity Vivid Seats is offering is amazing. I haven't got a question wrong so far so I like my chances. I'm just grateful that this is even possible.

Vivid Seats contacted me promptly and resolved the issue to my full satisfaction. Thank you to their customer support team.

I ordered 2 tickets and it only gave me one. Y'all refused to cancel or refund forcing me to have to buy a total of 3 tickets when I wanted 2 and it sold me one the first time when I had selected 2. I won't be buying again from y'all unless refunded the 140 that you cost me.

Joshua was very very helpful. He was very straightforward and found solutions without hesitation and he was very fast to understand situations and took care of everything correctly and quick. Give this guy a raise! He is one of the best I've had help to help me on a situation.

I ordered seats for a local sports game only to get to the field to notice that the wrong tickets were sent. Vivid Seats is not wanting to issue a refund either. Will never do business with Vivid Seats again, period. What a complete waste of time and money, very disappointing!

I paid for parking with the Vivid Seats app and I paid $20, but once I arrived to the parking structure they were advertising $10 for parking??? Why did I pay early with convenience thru the app to get parking when I could’ve just saved some money? It was a total rip off and I know better now than to use the app.

Vivid Seats is a well-known ticketing agency. I purchased tickets for Shaboozey and the process was good.

I've been using Vivid Seats for years. I liked their seating options. The seating for the Kendrick Lamar concert was a different angle from what I expected, but it was fine. I still had a good time.

Didn’t get the tickets within the time frame I was promised so when I called they upgraded me to even better seats than I originally paid for without extra charge and the concert was amazing! I would gladly purchase through Vivid Seats again. It is great service and easy to function!

Love going to the sphere, buying tickets here was a very easy transaction. And the best part was the rewards I got back. It was a very unexpected surprise. Loved it. Thank you and I will be looking forward to doing more business with Vivid again in the future. Especially concerts, and shows.

I love buying tickets off of Vivid Seats. They always have a great selection and I love that they have a rewards program. I have been able to attend two events completely free of charge due to their rewards program, one of them being the best concert I ever attended which was The Red Hot Chili Peppers.

We had a lot of trouble retrieving our tickets thru Vivid seats due to a problem from the seller. After 2 hours of being on the phone, we got our call escalated to Meghan and she made sure we got what our problem fixed. Thank you Meghan for making a 2 hour fiasco into a solution that is making me and my fiance enjoy his Father's Day gift! Thank you Meghan!!!

It's easy enough to purchase tickets on this website but their service charge is so expensive. This site also did not provide a seating chart. It appears the tickets are not sold by Eventbrite but by people who buy up blocks of seats. I had problems with their app as well.

I bought a couple concert tickets a few nights ago and I misspelled my email. I called customer service and I think the name of the person who helped me was Leo. He was absolutely fantastic, he was very nice and understanding to me, and I got my tickets recovered in no time!

Arthur contacted me in regarding to the error and ticket sales with my Cowboy Carter tickets in Paris, France. He was very accommodating and stayed on the phone with me while I decided what route I wanted to choose with the options provided. Not only did he thoroughly explain the situation he was an integral part of the solution.

Have used Vivid for countless years and spent thousands of dollars. Never will use Vivid again. The customer support was horrible. The time it takes to receive the tickets was way too long. Vivid does not allow me to resell the tickets. All I wanted to do was buy two more tickets and I was not allowed to do it. As well when I did receive the tickets, I cannot resell them.You literally take advantage of customers.

I appreciated that the price was very clear and included all fees. I felt safe checking out and finalizing the purchase. It didn’t seem like a sketchy website with a bunch of ads or anything. And it was a very easy transfer to access the tickets via Ticketmaster!

Sherry was able to help out with the tickets issue since the seller had wrongly listed tickets. Sherry found the best available tickets at the time and after confirmation with me, issued the new tickets to me. She was patient, thoughtful and kind throughout the conversation. Thanks once again, Sherry!

Ronnie did a great job with my ticket purchase. Exactly what I wanted and a quick transaction. I called to make sure that the 2 tickets I purchased would be seated next to each other. Ronnie verified that they were. Customer service was excellent and I did not have to wait on hold very long at all.

I’ve purchased tickets through Vivid Seats such as Rise Against, Portugal, The Man, Zeds Dead, and Lady Gaga. I use them because of the availability. It is also a convenient one-stop shop for getting your tickets. They’re all in there. It’s easy to find them, easy to pay the price. Their website is user-friendly.

It was easy to look for tickets to purchase for the concert along with ease of check out and no hassles. I’d say it was a 10 out of 10 experience. This was not the first time I’ve chose to use Vivid Seats, and it will not be the last. Very convenient to use the website along with navigating it.

Agent was 5 stars. This review is NOT about the agent. This review is about the tickets I purchased that I cannot receive because of an error on Vivid Seats' end. I'm 2 for 2 with issues via vivid seats and will not be a returning customer.

My experience with Vivid Seats has always been good and seamless. They always had everything I was looking for, except for this past event I went to. So, I got no complaints. And the price of the last event that I bought wasn’t bad. But I’ve had one where fees were kind of high, but it’s standard. So, I just accepted it. I don’t think it’s just them. It’s everybody.

I was very worried since I've never used this site. Got my tickets in a timely manner. Very satisfied. Would use again. My tickets said would get a couple of days before the event. The event is in November. But I received yesterday. Very satisfied. I would recommend this service to my friends and family for sure.

When I called and spoke with someone they were quick, spoke clearly and took care of the issue I had really fast. I appreciate the customer service and will be using Vivid Seats exclusively for all my concerts! Of all the different ticket sellers I have used none have responded this quick and took care of me like Vivid Seats. Thank you for being so helpful and making sure I did not miss my concert.

Vivid seats have never disappointed me and I always get my tickets through them. They’re super reliable and I don’t really get them any place else especially since I gotten screwed over before. Highly recommend and tell everyone to use :). Looking forward to getting many more tickets for future concerts.

Login could be a bit better, but it worked out and all was well. I got the tickets just about a couple hours before the show and was scared the prices were gonna be through the roof but then I found this place and totally loved it because it had the best price on market and was super easy to use. If I get a ticket for another event like sports, concerts, etc… I will definitely be using this one.

I bought a ticket for a concert, and accidentally bought one for the wrong day. But I forgot to protect it. So I couldn't refund it. So I tried to sell it and the process was extremely confusing and I don't think I ever fully figured it out. The part of the process where I have to transfer my ticket to your guys' team so they can sell it it was very unclear. The type of ticket I have is an electronic transfer ticket and nowhere on your website did it say how to transfer it to you guys. All it said was that all I had left to do was transfer it. But it didn't tell me how to do that. I emailed you guys about it, but it's been a few days and I haven't gotten any response. I'm not convinced that I'm able to sell my ticket, even though your website says I should be able to sell that kind of ticket through you guys. There's also no way to sell tickets through the app, it's only on the website. That was very confusing and seems like an oversight.

Tickets were a good price and they came on time, but they cut it a little too close for my taste. I got my tickets the afternoon on the day they were expected (the day before the event), even though I ordered them 3 business days beforehand. I get that it was a major event, but getting them earlier would've been much less stressful.

I had to call to figure out why the $40 credit that I was issued due to a previous Vivid Tickets issue was not able to be processed at the time of checkout. The agent was knowledgeable, patient, respectful, and friendly and was able to complete the transaction with me on the phone in a quick and prompt fashion.

I bought “Hamilton” tickets more than 6 months in advance, and two days before the performance I got notified that the tickets were not available. Of course by this time it was too late to repurchase them. Customer service was a bot that repeatedly said the same thing. So what if they refund your money, but two days before the performance seems like a scam. They should have real compensation for having prevented me from actually buying tickets from a legitimate source. Avoid disappointment, don’t buy tickets from resellers.

I bought tickets through Vivid website. I was then instructed to download the Vivid app to access the tickets. After downloading the Vivid app,. I was instructed that I need to download the Ticketmaster app to access the tickets. After I downloaded the Ticketmaster app, I was told I need to download Google Wallet. After downloading Google Wallet, I got an error message when I tried to access the tickets. I still need to follow up with customer service to get my tickets but I am so frustrated that I need to decompress first. It should not be this difficult to buy tickets to a show.

Lady T. was amazing when I called over the phone. They were very clear and deliberate on their speaking and reading back guidelines to me. They were able to walk me through the different available seats and was patient while handling my call. They reached out for additional help from their team and the call was resolved with me being a happy customer. I highly appreciate your assistance.

The purchase was easy and the tickets were received the day before the event. This was a lot easier than other apps to buy tickets and you can play games to win free tickets which is nice. I would highly recommend this to my friends and family because it didn’t require a lot of time to find what I was looking for and purchase.

Really bad experience and frustrating experience! Bough some concert tickets thru Vivid Seats and Vivid made me download their app just so they can tell me to downloaded the ticket master app (I didn’t know I was purchasing tickets thru ticket master) and the Ticket master app won’t show me my ticket barcode… Ticket master told me to save my tickets into “my wallet”. I don’t want to use my phone storage for this nonsense! Never again vivid seats! And I DO NOT recommend vivid seats to ANYONE! So much hassle!

When I saw the price of my tickets online to the sphere show in Vegas on Sunday June 8th at 5pm at $170 each CDN for 8 tickets. I decided I would treat my family and my sister's family as well to the cool experience. I was very disappointed that although the tickets were advertised at $170 CDN when I checked out was this the cost was in US dollars, which increased by spend by over 500 Canadian. I am hoping customer service can help compensate me for this misleading additional charge I had to incur. 👍

First and foremost, I could understand Lancer. His English was impeccable. He work with to get into my budget and he was able to filter results better than I could on the app. I also found Vivid proving to be the best vs StubHub, SeatGeek, or TicketMaster. Good job … happy customer.

Very nice young lady on the phone. I’m used to StubHub and Seek Geek, so I hope this is a real site and not spam and I get the tickets. This was very easy to work with. I just don’t like giving my credit card over the phone because that’s what thanks they never to do.

BUYER BEWARE! I ordered Stanley Cup playoff tickets a week in advance. The order said I would have them by 6/9 which is the day of the event. I chatted with support the evening of 6/8 due to not having the tickets. They basically said there was nothing they could do. Here it is the day of the event, we have a 3 hour drive to the event, and still no tickets. I chatted with support, still nothing they can do but they will refund if the tickets don't show up. THAT DOESN'T WORK FOR ME!! We bought a hotel and have a long drive. They won't contact the seller either, just keep blowing me off. This is ridiculous, $950 purchase. BUYER BEWARE.

When I realized there was going to be a comedy show in my town the same day, I wanted to see if I could still make it. Vivid Seats is always my number one choice when it comes to getting the best price in tickets and I was not disappointed. Bank of America was also running a cashback promotion (which they do often) with Vivid Seats, so that made the price even better. The tickets were delivered to my email with no problem and it was a stress free transaction. Will use them again!

I tried to access my tickets the day of the event and I had to jump through a lot of hoops to get to them. I never had to make a Ticketmaster account to access tickets purchased through Vivid Seats before. I eventually was able to access my tickets but not before being redirected repeatedly and having to make a ticket master account. I also was unable to add the ticket to my Apple Wallet

Had the parking pass and it was quick and easy. When we arrived the ladies working the parking are awesome. They were very polite and very helpful. The parking was close to the event and very easy to leave out of the event quickly and get back on the road.

The transfer of the tickets to Ticketmaster didn’t work. It just loaded for an hour and a half and I couldn’t get in. I would like to know if it’s possible to avoid this in the future and how we could handle the inconvenience I had to go through standing around waiting for the app too load. My Vivid app was working. It loaded but the Ticketmaster app never loaded up enough to use the ticket. I used my internet and the Kia Forum internet.

Great seats, very happy with the price and having fees included! We had the tickets sent to us immediately and everything was smooth sailing from beginning to end! Great experience! Would highly recommend using Vivid for all your concert purchases! All details about location and price was easy to understand and navigate!

Do not buy tickets through Vivid Seats. I just used them for the first and last time. I bought a ticket to the AC/DC concert in Nashville and it was cancelled. It was cancelled to the next day after I drove all the way down there. Vivid Seats won’t give me a refund and blames it on Seat Geek and when I call Seat Geek they blame it on Vivid Seats. I have notified my credit card company. You will have to get your credit card company involved. Don’t ever use a debit card to purchase tickets with these scam companies like this.

I paid for parking there and it was full. I don't know what was going on. It was my first time trying it out. I had to find street parking. I was trying to find parking for money in the bank but awful. Since there was a lot of traffic it was hard to find this location without someone there.

I think the price was comparable to all the other sites. Plus I got 10% off my first order, which this was. I also really appreciated the way the site gave you a 3-D type view of the seats instead of just a drawing of the stage. I'd buy from them again.

Thanks for your patience and support! I appreciate your help with easing my anxiety by assisting me with this task. I was able to ask you many questions related to my Parking Lot and Safety concerns and you took the time to research, respond and reassure. I will definitely use this service again and I hope you have a good day!

Ashley is as good of a customer service representative That someone can hope for and resolved my situation faster than I could have hoped for. Should I have any more questions, comments, or concerns I hope that I get her as a representative every time.

My recent experience with Vivid Seats was extremely frustrating and disappointing. As a first time user, I expected the ticket delivery process to be simple and reliable especially since I was trying to attend a time-sensitive event. Unfortunately, it was anything but. After purchasing the ticket, I was required to verify both my phone number and email address. I was able to verify my phone, but I never received an email verification code, despite multiple attempts. This prevented me from accessing my ticket entirely. I reached out to support before the game, but the issue wasn't resolved in time, and I missed the event including the promotional giveaway I was looking forward to.

That was a frustrating experience. The seats are not Clearview seats unless you are over 6 foot four. The signs hanging on the fence are right in your way of the front row. Both of my sons could not see over the signs without standing up. Pretty frustrating for $150 per ticket.

Very bad experience. I bought tickets then was told I couldn't get the tickets but got a upgrade, then couldn't get the tickets, had to call Vivid Seats and by that time was very late for game. Never again

My agent was excellent to deal with! Fast service and very courteous. My refund will be here in 5-7 days. Customer service wait time was very short. I was getting nowhere on the chat line so I called for help. It was very easy to get the information I needed

I accidentally purchased two parking passes and immediately used chat to contact and cancel one but was denied. Definitely will not use Vivid Seats again. Even this is a pain. Vivid seats is a crooked business and shouldn't be allowed to conduct business.

I'm not sure why but you guys don't put vouchers included with tickets on your app and it's very annoying. I don't like how you can't add your ticket to your Apple Wallet like other apps. Access to the tickets wasn't the worst but could be easier. These changes would make this app great in my opinion.

Last night was so fun! Kendrick was brilliant and we had a wonderful time. We would definitely go again. Even though we were way up in the bleachers, we did have a good time at the event. The only thing that I would say is that we wish the tickets were more affordable to be closer to see the artist in action. The Soldier Field arena is a good arena to go to, but it does have its drawbacks sometimes.

It was a very good experience. I found $50 tickets in my desired section, but wasn't able to get them when they were still $50. So instead I got $81 tickets in a better section. Only thing is I had to buy those tickets. Otherwise I couldn't buy just one ticket. I would like it if you made it so you can buy 1 ticket no matter the time of purchase. But otherwise exceptional!

I purchased 2 seats to a local baseball game. We paid around $83 for 2 seats and when we looked at the ticket stubs, they were only $14 a piece. I think it is highway robbery, to charge that much extra. Even with the $10 service fee PER ticket, our total should have been half of what we paid. NEVER AGAIN WILL WE USE THIS SITE

According to the seating map I bought front row tickets. Nope. I got shown to my seats and there were 3 or 4 rows of folding chairs in front of us. I never would have paid that much money had I known.