Vivid Seats Reviews

Although I finally got my issues solved, it wasn't an easy process, and then I had to go to Ticketmaster to get the UPC CODE, I think that is a little ridiculous. Shortest way to anywhere is a straight line, I don't like having to jump through hoops.

Stumbled upon this device via After Pay and. My 1st experience purchasing tickets for an upcoming sporting event in Nov 2025. The app service was easily accessible and checkout was fairly straightforward process. I recommend this service and will reuse.

Miguel was very helpful, kind, and knowledgeable. Completed the work fast with great explanations. I needed to get information about how to get the tickets because I always have a difficulty to get tickets for the Illini games. The tickets do not come to me directly. I get an email from Illinois Ticket Center asking that Illinois wants to send you 2 tickets. I select "Accept Transfer", but it is a very difficult process to complete with the University of Illinois. Miguel provided information about this.

Vivid Seats is an exceptional website for buying tickets to concerts, sports events, theater shows, and more. The platform stands out because of its user-friendly design, making it easy to search for events by location, date, or category. One of the best features is the interactive seating charts, which allow users to see exactly where their seats will be, helping them make informed decisions.

I wish I received them faster due to the fact that I ordered these tickets over 2 months ago. I have much anxiety when it comes to tickets so when I see that I have to wait till the day of it doesn’t help to know whether or not I will Receive the tickets I purchased.

I have to say that I experienced Excellent customer service that was quick and easy. The customer service agent that attended me was very knowledgeable about the event and the seating arrangements. I'm definitely buying my tickets from Vivid Seats from now on!!!!

Easy process. I will definitely use again. Tickets transferred right to Ticketmaster for me to update and have available to add to my wallet. A discount would have been nice if there’s one. But regardless smooth process. Thanks, I will recommend to family and friends.

Bought tickets to a sports event. My Experience was Fast and easy, will be purchasing again soon. When playing the games, I do not know how true they say it will be to be a winner and win free tickets and I play pretty often and yet to receive a pair of free tickets.

During my experience, I was hesitant to try this new program to buy tickets. It was easy to purchase user-friendly, but I was not impressed with the delay of not receiving my tickets on time and buying re-sale tickets was confusing of how I was not able to get the previous tickets that I originally paid for but ended up getting different ones so it was confusing. I think I would give this service another try.

Love playing the games! Putting my votes in and watching the games as they show to see the scores. Hoping to win football tickets especially for Texans. I haven’t been to a game in years and I’m looking forward to win some that would make my whole year! Go Texans!

It was super simple to purchase my tickets. Much better compared to other websites and their prices. Just waiting on the actual tickets to come in then it'll all be good! I haven't used Vivid before so I'm hoping everything will go well. I'm super excited about going to this concert!

Very quick and easy to use! Competitive prices too after applying the promo code. I would definitely use again and recommend to others. ☺️ Received the tickets within seconds so everything was super seamless. We're so excited for the show!!! Thanks for a good experience!

First time using Vivid. Great seat selections that the other sites did not have and a fast check out process! It was easy, navigating the app. I will definitely come back for tickets on This app for sure. Check for yourselves, I will be letting my family members know about this also.

Unfortunately I had not received my tickets or any information about them. I purchased them 8 months ago and the concert is in less than 2 days. Vivid Seats only says you will get them before the concert not taking into account that you have to buy rooms, transportation, etc. They need to put a better time frame to hold sellers accountable.

I couldn’t be happier with how smooth and easy the process was. From start to finish, everything went seamlessly—the website was user-friendly, prices were clearly listed, and checkout was quick and secure. I received my confirmation and digital tickets almost instantly, which gave me peace of mind that everything was in order.

When I purchased tickets on July 12 for myself and 3 friends, to Oct 11 Andrea Bocelli concert at Gas South Arena, I didn’t think of a parking pass. My friends and me (all in our 80’s) all live in a retirement village in Athens. Today, I realized we needed a parking pass and after a lot of problems and issues because none of us are not electronically proficient. We hired a chauffeur to drive us to concert. An angel, named Marjorie L, a representative answered my call. Marjorie was so kind, understanding and patient with me trying to fine handicap parking or closet parking to the Arena. Marjorie spent a lot of time with me and found a parking pass in valet. Excellent and outstanding service and my friends and me are so excited to see Andrea. Thanks Christine **.

Yes, received ticket information on Grambling Home Coming game on this website. This site was recommended to me by my daughter and it prove to be a good site to used for tickets and whatever it can be used for. Thank you for this website and I will tell others.

Clear process, convenient, and timely. We will definitely use Vivid in the future. I tried to access parking opportunities for this event thru vivid and was unable. Is there still time to do that? Please let us know our time is limited before event. Thank you.

I love shopping through the Vivid Seats. They have the best prices and are very quick at getting you the confirmation and tickets! They are always good about getting you the best deals and the no fees added after is awesome. Choose them for your next purchase!

Super easy! Great experience! You guys make it very easy to purchase tickets. I’ve been purchasing tickets from you guys since forever!! I never have an issue finding seats and or good pricing for events. I’ve went to games and concerts and it’s always a great experience

The Game Center is really fun and I have enjoyed playing games and earning points. The trivia is really exciting and turning those points into money we can spend for tickets is amazing. The app is also really easy to use and the instant delivery gives a great peace of mind for last minute purchases.

This was my first time using Vivid Seats because stupid Ticketmaster kept freezing my account thinking it was a bot when I was trying to buy my ticket so I got frustrated and used Vivid Seats. I got the ticket delivered right away. The only con is that I didn’t get to pick my seat like I do on Ticketmaster. I tried using Ticketmaster to be legitimate but their dumb app and website kept freezing and saying I’m a bot.

Fantastic experience! The ticket exchange was fast, secure, and super easy to use. Customer service was responsive, and I got my tickets instantly. Highly recommend for anyone looking for a smooth, stress-free way to buy or sell tickets! Disclosure will be great.

I found Eagles tickets easily, but website wouldn't process my order even from different devices, but customer service number was a savior. Rep took my order with discount and sent confirmation in minutes. Happy to visit Las Vegas and see the final shows of the Eagles. Customer service number saved me. I'm happy as are my friends.

I have had a good experience with Vivid tickets. I have not had any issues to report about this ticket's agency. The tickets arrive in a timely manner. I really appreciate that. Good service to report. I dont have anything negative to report. I have recommended this ticket agency to my friends and family.

Always buy my tickets through Vivid seats cause they work with Afterpay to make my life easier so I can enjoy every concert to the fullest. My siblings and I appreciate how easy you make it and the fact we don’t have to worry about if we bought authentic tickets. Will always come back for more.

Best experience, timely matter. Will definitely shop for tickets on this format. Tickets came right before the concert. Tickets were cheaper than most sites. I am surely tell friends and family about this website. Hopefully, you guys bring cheaper tickets for us to purchase.

This was perhaps the fastest delivery I've ever received. All ticket buying transactions should go this smoothly. The transfer e-mail was received less than five minutes after completing the purchase. Couldn't have asked for a better turnaround time.

Calling in today, I was hesitant. I was looking for tickets to Sleep Token, and the policy has been quite strict regarding resales and transfers. However, Julie explained the process from buying to how I would receive my tickets fully and in detail. She also reminded me of the buyer guarantee, which gave me extra confidence in the decision making of possibly purchasing the tickets. Julie was patient and answered all of my questions to the point where I felt comfortable with making the ticket purchase. She also mentioned that I was not the first person to call in regarding this event, and knowing that also made me feel better. Overall, I'm very satisfied with my call today and with Julie! All I can hope now is that the tickets are able to get me into the event! And if not, I know Vivid Seats has my back.

Great customer service. I received my tickets 13 hours before the event. Tickets worked through secure my pass and I got into the venue with no issues. I called customer service twice and they were always super nice and informative. They offered replacement tickets or my money back if I didn’t receive the tickets on time. Awesome experience. Thank you again!

Website crashed several times when trying to order tickets. I also find this confirming I received my tickets by filling out a survey to be tedious and annoying. With all the other services out there for purchasing concert tickets, this has given me the most grief.

I really like this site, it was very easy to use and most importantly they don’t charge all the extra fees. I will most definitely recommend to my family and friends. This will be the best surprise for my daughters. I really hope they enjoy the concert.

This was so easy to to get tickets and loved how much cheaper it is then most ticket retailers would suggest Vivid Seats anytime tickets are needed. Thanks to friends and family for recommending this as a valid source and that you Vivid Seats for this opportunity!

Everything was good and I planned on enjoying the game. Thank you so much. Provided me with tickets so I can take my wife to the first college football game. To see the Alabama, Crimson Tide destroyed Missouri. This is something she will never forget until her grandkids. What happened.

The app is all right, and easy to use, but after you submit an order, you can’t change it. Like I placed an order and then forgot to add a ticket and I couldn’t add a ticket to that same order but otherwise the app was good. It looks nice and it is easy to use.

I can’t go to this concert now. I just got my tickets last night. The concert is in two days. I don’t see how I can sell these in two days. And, resale for this event has not been turned on by organizer!!! Never again. I will never buy tickets again from this Vivid.

It was relatively easy to search for tickets, make a booking and payment. The tickets were confirmed immediately, and they were delivered electronically one week before the event. Prices were very good, even after factoring in a fairly heavy booking fee.

Terrible service! Use Ticket Master or StubHub! They placed $2000 of my money on hold with no explanation and I missed out on the concert! The representative wasn't helpful or informative at all. I will never use this site ever again! This is ridiculous and a scam!

I found some great tickets on Vivid so I bought them. I was given an order number and a confirmation. However, they never showed up in my app and I found out the next day they were canceled. When I tried to buy replacement tickets the ones I purchased were gone and all the other ones were twice as expensive. I spoke with Customer Service and they were unwilling to do anything to make the order right. This is not the first time something like this has happened to me with vivid. I highly encourage you to go somewhere else to get your tickets if you care about the event you were going to feel free to contact me if you’d like to discuss this further.

What a royal pain in the ass. To view my tickets on Vivid Seats I had to sign in to Ticketmaster which diverted me to a 'Partner App' which I had to again, sign into to transfer 1 ticket to my Google Wallet which then said Problem! I did that 4 times.

Great deal, saved over $45 per ticket for the same exact seats on Ticketmaster. Checkout like always was smooth and stress free. The checkout process is super easy and even gives you 15 minutes to get checked out so your tickets aren't sniper by someone else. Thanks as always!!!!

The Vivid Seats website and app are horrible. Neither are easy to navigate. The help section is obviously AI based and is useless. I could not find a method to contact any customer service person. After giving up I then went to the better organized StubHub site and purchased the same tickets for $4 less per seat.

Other online ticket sites were unable to process my order, so I searched deeper and found Vivid Seats. The experience of finding tickets was as fast and friendly as can be, and the checkout process far exceeded what other sites offer. Looking forward to a great game.

The site was easy to use! I received a ticket for one of my shows within 24 hours! I am waiting for another set that was ordered yesterday! I look forward to using this app to order more tickets! The prices are reasonable! Thank you so much for an easy transaction.

I had a horrendous time getting my Wizard of Oz tickets secured. I purchased them and unbeknownst to me, somehow they were canceled. I WAS LIVID! This was my first experience with Vivid. Called C.S. and Sed fixed everything, including my attitude. :-) He was great! 10 out of 10.

The experience was easy. I it was not a hassle in using this website. I got a very good deal and I am happy with my experience. I would use this again. I would also recommend this to others as well. Thank you for the person who sold the tickets, I am excited for my concert.

I recently used Vivid Seats to purchase tickets for a concert, and overall, the experience was smooth and straightforward. The website is easy to navigate, with clear seating charts and a wide range of ticket options for nearly every event. I liked that I could compare prices and views from different sections before making a purchase. The checkout process was quick, and the confirmation email arrived immediately, which gave me confidence that everything went through correctly.

Vivid Seats made buying concert tickets a breeze! The site was fast, organized, and showed seat views before purchase. Checkout was secure with transparent pricing—no surprise fees. My digital tickets arrived instantly, and the event entry was smooth. Customer service was responsive when I had a question, and I appreciated the real-time updates before the show. Overall, a reliable, user-friendly platform that delivers great seats and peace of mind every time!

Good, and pretty easy, but I was confused that I was sent to Ticketmaster, I hope that it is easier next time. There are so many scams out there that it is hard to be sure that things are actually legitimate.

Parking pass not delivered until 4.5 hours after lot opened and had to purchase from another app. Waited and waited and was told it was escalated but never heard back. Messaged constantly and had people waiting for longer than we should for a reply. Not happy.

Want to say Thank You to Javier E for his courtesy and knowledge of find me tickets for the NFL game. I really appreciated his patience and he seems very friendly, I have purchased my tickets here before, this kind of knowledge and Especially the courtesy will keep me a customer!!

Ronnie was great! Buying the tickets was easy with him on the phone. But now, 14 hours and 14 minutes before the game, I still have not received my tickets. They are a birthday present/wedding gift for my fiancé... I am not happy. I am actually quite pissed off at this point.

Wonderful service with fast response. Easy to use and highly recommended service!!! Will always use Vivid from now on when ordering tickets to events! Got confirmation very promptly via text and email also with several links to use to access tickets.

Really good experience with your platform so far, best prices, easy delivery, I have get tickets here in Canada and also US, pretty good experience so far. The delivery is fast and also I think that the advertisement is fair, compare with other platforms like Gametime so much better prices, keep doing this excellent job. 🫶🏼

Awful experience. Despite having Icon status with Vivid Seats tickets were not delivered until the 3rd inning of the NL Wild Card game. I would be very wary of using this app for any games/events you want to see on time in full. Customer service was prompt but kept asking me the same verification questions. Not a great experience.

I have received the tickets in quick fashion. I got it within a day of purchasing it. Plus the email as well. One thing I would note is that add some transport information in there as well as it will provide really useful information for a overseas traveller myself.

Couldn’t return. Had to resell. Reselling was slow. Took several minutes for the transfer to take place. The transfer didn’t post for another 20 minutes and wasn’t accessible on the app to access tickets. 2-3 hour wait to transfer the ticket back and overall feedback time was slow.

Purchasing tickets was quick and easy, and overall my first experience was very good. The only minor inconvenience was having to download the app and then the Ticketmaster section within it. Other than that, everything went smoothly, and I’d definitely recommend this site for buying tickets.

I have not received my tickets yet, and I hope I get them soon, as the show that I paid for is tonight, and it has been 3 days since I purchased the tickets. I tried calling the number and I only got a recording saying that the tickets will be in my email by yesterday, but they are still not there. I hope this isn't a scam.

Was able to buy one GA lawn seat at $47 but was only given $117 when friend tried to buy a seat. Door price for same seat was $40. Charging $117 for a $40 seat is absurd. Please see the uploaded photos showing the price shown on ticket, the amount paid for one ticket, and the cheapest ticket available on Vivid Seats.

I bought Florida Panther tickets from Vivid Seats. I get the reward thing, which I thought would work out better, but it didn’t. After 10 tickets, you get your 11th one free. But if I pay $1,000 on average on a ticket, I’m getting back only the face value of the ticket. I went to Stanley Cup, the face value was $300, and I’m paying three times that. So you’re not really getting the value of the ticket back. It's like a gray area. That’s not what gets me annoyed by buying tickets at all, but that’s the worst of it. But it wasn’t terrible.

This is a very good app. Super easy to use. Was extremely fast and bought tickets for myself and my boyfriend at a good price! :) I'm excited and hope everything turns out smoothly. Received email confirmation as well as email regarding to download tickets and this email asking to leave a review. Very thorough.

Have bought many tickets and are always on time and priced accordingly. I would recommend them to anyone. I love the rewards you get 'cause I have received many free tickets with the rewards. Great app and great customer service. The only place I buy tickets from are Vivid.

I found the site easy to use and the tickets are priced right. Many sites have very high service charges but Vivid is a lower charge. I have tried the other sites but I prefer Vivid Seats especially for my Notre Dame Tickets. So Keep up the good work.

Worst experience- I was only able to download one of my tickets and I have spent hours on the phone and no one will help me. Vivid Seats doesn’t answer and Ticketmaster blames Vivid Seats- I give up!! This purchase was for a gift but I was unable to present it in time.

Pretty easy to navigate. Was looking for football tickets. Would have liked to have seat view like other sites. Would also suggest included fees in price so that total does not catch client by surprise. Delivery was very efficient. Will use again in future

Andres C. was very helpful with my customer service experience. I needed help getting tickets for an event and he made to process smooth. I would love to work with him when getting tickets for future events. Work with him for your ticket and event needs.

I've not received my tickets, usually by now I have them. It should be made easier to get the tickets once you have purchased them. I would appreciate if the third party or Vivid Seats would let me know how to retrieve my tickets as it is getting closer to Keeneland post time.

Everything was very easy! Thanks Vivid. My wife loves the band we are going to see, which isn’t the headliner. Still the tickets were overpriced as usual. I get the artist needs to make money. Although I fear I pay more extras that the artist will never see and that’s concerning.

The app is easy to use to research tickets and find what you're looking for. I also like that the tickets are sent to the app on my phone for easy access. It would be nice if a photo could be accessed while reviewing seats so you can get an idea of the view from where you're sitting.

Received my tickets the same night! My experience was very quick and such an easy process after buying my tickets! Would definitely recommend to friends and families to purchase from this site! Did I also mention I got a percentage off due to first time buying? The best!

Very disappointed to find out just a couple of days before Cat Steven’s concert, that he and his band members can’t get Visas. What kind of brainless promoters would even let this happen? Lots of people lost money! Plain and simple… I want a refund!!!

I used them to get the World Cup ticket and for other events. It’s convenient. They got all the seats and the tickets are worth having. The app is easy to use and it’s user-friendly. The price is not bad and that’s why I use it.

Because of a disability requiring an aisle seat, I bought a ticket to an event in Charlotte 6 mos in advance to make sure I was able to get the seats I wanted. Two days before the event, I was emailed tickets for seats that were $200 cheaper than what I paid for, in a different row and in the middle of the row. Customer service was of no help when I explained the situation and could I be reimbursed the difference when it was clear that I wasn't going to be able to get an aisle seat. No reimbursement ($600) and no aisle seat. What a scam. Shame on you, Vivid Seats.

Buying tickets is fairly easy, but it doesn't tell you which end of the arena the CAPS short twice. We prefer to seat at that end. We buy tickets when we feel like going to games. Capital area is awesome!

The tickets I bought were easy to buy and I received them almost instantly. Browsing for tickets allowed me to get the best deal in terms of choosing the seats and getting the best price. Checkout was fast and took me less than two minutes. Very much recommended!

I have not received my tickets yet! App says would receive by 9/30. It is 10/01 and I have not received them yet. The app shows Confirmed since I paid but not yet Ready! I am hoping that this is resolved by today & automatically...Otherwise, I have to spend time on something that I should not have to!

I appreciate you guys get the ticket for me. It’s really important to me of this ticket. The agent are really helpful and kindly help to fix the problem. Is a really great experience. And also is the ticket of Beatles so I’m glad I can get first row and get the lower price than the website.

Admittedly it's my first time using Vivid Seats but so much harder to deal with than other vendors. Extremely difficult to communicate with. I will not use Vividseats again. There's very little or no communication on when tickets will arrive or which vendor will work with Vividseats.

The seller couldn’t send my tickets so they Upgraded my seats. Thank you so much Vivid Seats. Very pleased and will for sure keep buying tickets on the app. I am satisfied and more than happy to how they responded to my problem. They did a great job and that’s why I gave them 5 stars.

Vivid Seats is very easy to use and one of the best apps out there for tickets. I always get rewarded for purchasing and the prices are always the best compared to other companies. I always recommend Vivid Seats to my family and friends whenever they’re looking to buy tickets.

Our experience was good! Purchase was made quickly and tickets are in the application that I downloaded. Very nice first time experience using this application. We purchase Christian concert tickets very often so we hope to use Vivid tickets again in the future.

I have used Vivid Seats multiple times over the past year. Each time I feel like I am getting extreme value for my ticket costs. The process to obtain the tickets has been quick and easy. Most of the tickets I have purchased have been out of state from the games I attended so having peace of mind about the legitimacy of the ticket purchase has been crucial!

Good, quick and easy. I was able to secure better rates and desired seats! I would recommend to others as well. You should try it out. It works. I was skeptical but it saved me time and money. Happy with my purchase. It’s good. Easy and quick.

Great and super fast delivery service for my tickets. I was worried I was no going to be able to receive it in time for the concert but the delivery was very fast and efficient directly to my active Ticket master account. I highly recommend using this.

In the process of finalizing the tickets but so far so good. I am happy with the experience of getting these tickets for the Monday Bills game. I hope everything works out and tickets are good. Thanks again for the tickets to the game.

Excellent. Tickets delivered before guaranteed. I’m always nervous about buying tickets like this. However, this was a good experience. The communication was great and we are looking forward to enjoying our event.

First time buying ticket at VividSeats and it was really fast. But haven't use the ticket yet but will update my review more after using the tickets without problem. Normally I buy at TicketMaster.com. Ticket here looks cheaper than other sites and it included all charges except insurance.

I have purchased tickets from Vivid Seats many times. I always receive my tickets from the seller before the concert. The site is very reliable. I have received 2 dollar amount rewards from their reward system and have used one reward successfully so far. Highly recommend Vivid Seats.

It was great price and fast service, I was able to find tickets in my price range and seats I would like to have. I definitely recommend vivid seats to anyone. I look forward to search and purchase upcoming more events through Vivid Seats. Thank you.

I see my tickets in my ticket master account. Process went smoothly with no hiccups. Total cost is manageable and recommend to anyone who is a sports fan to use this app. Bringing my family to the game even though I'm not a Yankees fan. Lets go Cincinnati Reds!!! Lets meet in the World Series.

Easy to use and encountered no issues. I can easily find concerts that I want and it doesn't bombard me with ads as much as the others. I am looking forward to use this app in other fun events we would like to attend. And I hope they can give out incentives or points to win awards.

It was quick to retrieve my tickets although I had to sign into a different app to get them. Thankfully, it was quick since I had that app already. Quick and efficient. However, maybe it would be easier if the tickets could go directly to the Vividseats app in the future.

I always love using Vivid. No issues ever, this time was a breeze as well. From my experiences with this company, communication is always great, the services provided is always quick and efficient. Buying tickets can sometimes be a hassle, so having something as convenient as vivid is always nice.

Wanted to get Cubs playoff tickets and got them easily and the app gave me a surprise 10% off my purchase. Got the tickets ordered and received them electronically within minutes of ordering. Very easy to use the app as well. I have been using Vivid Seats for over a year now and I have never had an issue with not getting tickets or payment issues.

Easy to do quick. Efficient I received my tickets and they are added on my wallet. I had to had a great experience using Vivid Seats! The process was simple, the tickets were delivered on time, and everything worked perfectly at the event. Customer service was helpful and responsive, which gave me peace of mind. Definitely a reliable place to buy tickets, and I’ll be using them again for future events!

I’m still waiting for my ticket and it’s been frustrating not to have received it yet. The process feels delayed, and I wish there was better communication or faster service. I just hope it arrives soon so I can feel confident about my plans. I’m still waiting for my ticket and it’s been frustrating not to have received it yet. The process feels delayed, and I wish there was better communication or faster service. I just hope it arrives soon so I can feel confident about my plans.

Great customer service! Seamlessly credited the “rain-out” event without me asking. My money (credit) was waiting for me when I was able to schedule another event (MLB game)… in an entirely different city and entirely different team. I’m confident that I will use Vivid again.

Vivid Seats is now the only website I use for ticket purchases. It has a great website and app that are both easy to use and navigate. We have found the best pricing through this sight. Also the daily games to earn points are a lot of fun too, we pop on almost every day for that. One of my friends turned me onto the site and I’m hooked. as far as I’m concerned, it’s the best ticketing option available.

I bought tickets (PayPal confirms my payment) then I’m informed I have to download an app. Then I have to create an account inside the app. Spreading more of my personal info around. Tickets don’t show up in the app! Where are the tickets? Why not just email me the tickets?!

Looking for a gift for my daughter within reason on a quick turnaround. Granddaughter is paying for it. She's 12, so had to be a good price. We found these tickets. Good price. Quick turnaround. Tickets were available in the app within a couple days. Hope the concert turns out just as great as the experience.

This was my first time shopping with Vivid Seats. Selecting the tickets was simple and I liked that you get a preview of your view. The tickets were delivered almost immediately after purchase, upon email verification. Tickets were transferred smoothly to my Ticketmaster account.

I bought tickets to Mark Normand for my friend’s birthday. The tickets were never delivered due to a technical issue with AXS. Vivid Seats has a full refund policy for tickets that are not delivered. They acknowledged that I never received the tickets, refused to refund me.

Tickets you sold me did not work (ticket not found is what it said when she scanned them). I tried the app and followed your instructions. I called customer service as we were trying to get into the concert and they sent me a link to three DIFFERENT seats and those bar codes did not work either!!!! Left me and my young daughters crying in the parking lot as the rest of our group got in without any issues. If it wasn’t for an amazing worker at Pine Knob we would not have gotten in at the last second. I expect a full refund and will be contacting you further.

I immediately found affordable tickets and received my tickets once available more than a month before the show. I’m honestly surprised and happy me and my family received the tickets without issues! The process was very easy and for a minute I was concerned because I thought I was going to get scammed but I read it was legit and eventually received my tickets without issues.

In March of this year, I bought 2 tickets to see Wicked in Charlotte, NC for Sept 27, 2025. I immediately got a confirmation number but app said delivery of tickets would happen closer to the performance date. I contacted company days before show and 4 times the day of show. The response I got was the seller has until 2 hrs before show time to deliver tickets. I was assured by the chat agent that I would get the tickets because through Vivid it is 100% guaranteed. My 2 children travelled 3 hrs to see the show in Charlotte.

The first 2 times I tired to buy tickets, the order went through, but then was immediately canceled. I don't know why it got canceled. I did the 'chat' and received a phone number to call. I spoke with Ron in the Philippines and he was very helpful. My order finally went through the system.

Probably the easiest process I have ever used to buy and sell tickets! The app made it super simple and the update process was super quick, I recommend this to all of my family for any type of event that they are looking to go to and experience. Vivid Seats for the win.

I want to see where my tickets are better. I’m confused about how this works, I want to see my tickets in my email. I shouldn’t have to go through second parties just to find where it is, this is a very great app but I would love to know why I don’t see anything.

Buyer BEWARE. VIVID does NOT have 24/7 help. It’s AI and worthless. I don’t have one of the two tickets I bought for Tyler Childers tonight. and there is no one to help. Plus the ticket is not transferable so how am I supposed to give it to my daughter? AI says that some tickets aren’t transferable. BEWARE.

The tickets that I originally purchased were never received. Upon game time I was able to contact Vivid Seats ticket support. It took a while and 2 separate agents but they were able to remedy the situation and got us upgraded tickets at no extra cost.

The extra sign-in and required password change with Ticketmaster was a bit extra, BUT more frustrating was the major change in seat location that was originally confirmed. Confirmed sec 157 row 30… received sec 141 row 20. This is disappointing since this is not what was requested.

So far it's been a fun experience. Appreciate the credits for really investing in to Vivid Seats. We were just in San Diego CA and my Milwaukee Brewers were in town there. Used my credit to buy some great seats for the game. What an awesome time!! Thank you!

Bought two parking passes by accident, they said no refunds and I could sell them, I did the selling process and then next day asked me to repost it, wouldn’t let me post a pic of ticket. Not happy they could have just refunded and made it easy, I messaged right away.

I seemed to have received my tickets. Process was easy to understand and an email confirmation was sent when tickets were transferred. The tickets then appeared in my account and are marked as delivered. I can now access the tickets under the ticket tab and they show up as a QR code.

I had a great experience with your representative. He was polite, helpful, and courteous! I had limited internet access, so I had to call to get tickets to the Penn State Whiteout game at Beaver Stadium. The customer service representative did a great job finding tickets in my price range. I am very pleased with the results.

I previously had a negative experience with Vivid but today was the exact opposite of that. The phone operator was efficient, helpful and the tickets came through right after the call. Vivid apologized profusely for the prior mishap after it happened but I was still hesitant to use them again. Today's experience was a nice turnaround and I will now be much more inclined to go to them in the future. And the ticket prices shown online did not in fact contain any hidden fees (a nice change from past experiences!).

Great prices for these tickets. Delivered a day before the concert as promised. I never run into any issues on Vivid Seats and the prices are usually better on here! Definitely recommend to anyone looking to purchase concert tickets to use this platform.

I’ve always had a great experience using Vivid Seats to purchase tickets for sporting events. I mostly use Vivid Seats for Dallas Stars hockey games. It’s the only place I get tickets every hockey season. I prefer using Vivid Seats over anything else.

Easy and fast. Check out fast - price was decent. Consent emails of confirmation. Keeping security up to date. Only 24 hour you til got the tickets. I was able to add both tickets to my Apple Wallet. Frequent questions asked and they made sure to add insurance for tickets

Good prices, good prices and just good prices. Overall I’m very satisfie.d I might just come back if there’s good prices. Honestly just good prices. I really needed that. Way better than Ticketmaster since there’s better prices. I’m gonna recommend to my friends!

Everything was perfect. The agent provided amazing service. I was able to order my tickets and easily and got them delivered less than 5 mins after the call was over. It was easily one of the best calls I’ve ever been on when it comes to getting help. He even added the promo

The two ladies who help me did a great job. They were very helpful and kind in answering all my questions. We are looking forward to going the event and thank you for helping me. Again both ladies were a great help. Thank you

What a great price for Barry Manilow tickets in Duluth GA. The process of purchasing was quick and painless. Tickets were received within a few minutes from the seller. I was surprised! I’ll definitely use Vivid Seats for any future events I want to attend!

I do not know that any of my problems have been resolved to my satisfaction. I have had a lot by the way. Very disappointing! I know they are not at fault when an event gets canceled or rescheduled but the rest is definitely on them. I wish I didn't get stuck with credits I am forced to use with Vivid Seats. I feel like I have no options.

It was good but having to do this is annoying like why do I have to do this just to get tickets!!!! This is so annoying. Please stop making people do this. It makes no sense why I have to write a review just to get something I paid for

Bait & Switch, failed to deliver. I purchased what I identified and thought were specific seats to a concert and paid $75/ticket. I received general admission tickets valued at $16.65. Customer service is non-existent. No wonder why there are multiple class-action suits against this outfit. DO NOT USE!

Easy to use system. Received timely emails about the ticket purchasing process. No complaints! I had to new member but the whole process took less than ten minutes and received my tickets days before the event with no worries. Excellent experience!

This was very quick and easy. We had a last-minute impulse to see another show while in Vegas. Saw that Santana was in town. So while I was searching online I found this ticket broker. It couldn't have been easier.

Your website is very easy to use and the price is always cheaper than the other ticket sites! And the more tickets you buy there is a discount in purchasing the next ticket! Thank you for being reasonably priced for people like me who love to go to concerts!

I would recommend this website to others if they are struggling to find a cheap and trusted service to buy sports tickets or anything else. You should try them out. I have used them for a while now and I am always happy how they will treat you.

Terrible. Hours spent trying to access football tickets. Email changes, different apps, retransfers, electronic confusion, etc…Processing time takes months and customer service does not care. I will never use Vivid Seats again.

Fast, easy and prompt service. Great experience with my first time ordering and got a $20 code to eat. Made me even more happy ..Great birthday gift for my son! Can't wait to use this service again in the future for other shows and trip with my family.

Awful. I bought comedy tix Mark Normand for an event that was happening June 28, 2025. Then it was rescheduled 3 months later to a date I couldn't attend-- Sept 25, 2025. They did not honor refunds. Will never use them again.

I called Kori because I could not get my 15% deal online. Kori was so helpful and kind on the phone! I had dreaded calling but it didn't take long at all for her to complete my purchase and help me with the 15% deal I couldn't redeem online. The wait time was very reasonable also!

Happy with my purchase, I bought the tickets a few days ago and I'm super glad I get to go and the best news is I already have my tickets in my Apple Wallet, they weren't the best seats in the house at all but I'm happy with it especially for how much I paid.

Stressful to receive day before show. Confusion about actual seats... was purchased as Box 6 A1 but tickets say Section Ste1 Row S1 with Seat numbers 3-8. I won't know until the show if what I thought I purchased is what I received. Thank you for your consideration and any other information you can provide.

The delivery either came late or early the day of the concert. It arrived but extremely gut-wrenching to someone with Military related PTSD (VA Disabled) and having no confirmation other than seeing that it should arrive by September 23rd. I went to bed not knowing if I had the tickets which caused a bit of anxiety. I used to order tickets as a kid and get them well before the concert (you can see when I bought these and realize months in advanced is insane for a day of/day before delivery) like physical copies. This was digital and still had to wait for a long time. Probably not gonna use this service again unless I find comfort in it but figured I'd explain my experience hah.

Back in November 2024 I purchased two VIP tickets for a festival happening next month, and spent 2k. These are physical wristbands that are mailed. At the end of August I logged in to Vivid just to review and double check as the organizers were preparing to ship tickets in September, and found that the delivery method was set to Email. I immediately contacted customer service and that in and of itself is a whole ordeal: if you call, the robot answering tells you to message via chat and hangs up on you. You do the chat and it's a super annoying bot that connects you to a live agent only if you ask a thousand times, then we you get an 'agent' they sound like a bot or dumb AI. Long story short they noted my concern and told me they'd get in touch with the seller and when they confirmed delivery method they'd reach out to me ( already ridiculous because I told them a thousand times these tickets are NOT digital, impossible to deliver any other way).

This is the first time I’ve ever dealt with Vivid Seats, and I had a specific request that had to be met in terms of where my seats would be located due to a surgery that I just had limiting the amount of contact I have with individuals beside me. The representative went way above and beyond giving me multiple options to consider, but also was able to stay very close to the price range that I had requested to begin with. The process for doing this was seamless and she accommodated everything I was looking for.

I thought it was a fast and easy process! I received my ticket right away without having it be a hassle. I got to add them to my wallet days before the event. I would definitely recommend to others to use the app. I will be using this app in the future to buy my tickets.

I had no idea the presale started!!! I was under the impression that it did not start until the next day. HOWEVER, I was able to quickly snag up two general admission tickets for a great price!! There was no waiting to enter into a “Queue”, just clicked the area I wanted, and DONE!

I was able to get tickets and see what the view rating was! Also, the service fee was smaller than other companies. When comparing prices Vivid Seats had the best prices. I can't wait for the concert! I like the digital delivery and look of the app as well.

My first time using Vivid Seats. I was initially confused on how to receive the tickets but it worked out. I was not expecting to have to download the Ticketmaster app. I initially did the order on my computer then I needed to get it to work on my phone.

I found it necessary to call, because of a CC issue. I was pleasantly surprised when I did not have to be on hold for a long time and the representative was able to identify the issue and was able reprocess the order. She was very helpful, knowledgeable and I was able to understand her.

Easy app to use and has the best prices for tickets. I love going to shows and concerts and Vivid Seats always makes that possible. Thank you for always being a great app and having all the best and latest shows and concerts. They have great prices.

I never received my tickets. Vivid Seats prides itself on providing day of tickets and I never received mine! They have a 100 percent guarantee that they don't follow! Horrible customer service. No help at all and I never went to the concert.

It was great to be rewarded for being a good customer! I miss the games that had rewards. I believe those rewards helped me to get a ticket to a big Reds night game for $1.49 and I ended up getting free parking as well. Great time out at the Great American Ballpark.

Good prices, could be better with no FEEs. I like that it shows the full price which is better than other sites I have looked at. Now I don't bother to check, because I know Vivid Seats has the best prices, so it save time when looking for tickets. I can appreciate that.

The pricing was better than other websites, but the online delivery policy isn't great. Getting tickets delivered from second-hand sale only 48 hours before an event is pretty stress-inducing. Not only that, but it helps drive second-hand sales prices up due to perceived scarcity since no one is required to deliver in a timely manner.

Happy they were cheaper than other websites and simple to be able to go through the steps to buy the tickets. I am happy that I found this website. I will definitely be using Vivid to buy tickets in the future.

This was such an easy process! I’ve never used Vivid Seats because but it’s definitely going to be something I use from now on! Ticket delivery came earlier than it said. I am so glad that I am able to see Sleep Token since they’ve been sold out since presale! Definitely worth it!

I have never used Vivid Seats before and was nervous to buy tickets for Sleep Token after hearing some venues may not accept third party seller tickets. We missed out on the Ticketmaster sale but snagged ours the same day for very fair prices. They were same price that tickets were going for on Ticketmaster. Tickets transferred a week before the show and we got in no problem at all! I would use again in the future.

Fast and easy purchase. I always use Vivid seats because of the price and ease of purchase. From baseball tickets to concert tickets, they are the best. I can't wait to use these tickets and Brandon Lake spread the message of Jesus Christ. Jesus is King of Kings and Lord of all.

Customer Service was super helpful and informative. It was my first time buying and I was super nervous about my ticket. They reassured me and my ticket arrived a week before the show. Process was easy and more affordable than when I looked at other resell methods.

The whole process was easy and it seemed like there was a lot of availability that other places didn't have. The tickets were also cheaper than another website I was about to purchase them from. Lastly, the tickets arrived in less than an hour. Great overall experience.

I quickly was able to search and pin down the event I was looking for but while purchasing there were some complications with my card on my behalf. The whole thing with the ticket protection is a bit too capitalist for my taste. I felt like I needed to buy it just because of the risk of something preventing me from attending the event though I know my day is free. I don't know just my personal opinion. It's a good first experience!

I received an email saying my tickets are available in the app, however they are not there yet. Hopefully this gets resolved soon. Hopefully this gets resolved soon and I can update my review to a positive one.

I was having trouble checking out for tickets to the upcoming Paul McCartney concert in Des Moines. My computer locked up as I tried to choose the tickets. After multiple attempts, I started a chat which provided me with an 800 number to call. My representative was as helpful as he could possibly be in facilitating the purchase of the three tickets I had attempted to buy online. Could not be happier with my experience.

Javier was a pleasure to speak with. I originally tried to order my ticket online and was experiencing repetitive issues. Javier was patient and made my experience great while trying to order my ticket over the phone. Javier was very personable as we went through the process. Thank you Javier!

I purchased 3 Offspring tickets. I was nervous when it said they would arrive 48 hours before the show but we got in (after a 4 hour delay) and had a blast! Live Nation even gave me a $75 credit toward Credit One Amphitheater or the one by the lake (don't remember what it's called) because I bought the 2 a ticket plan. No complaints here. Only thing is Vivid needs to be aware of the scammed right now. Ariana Grande tickets for over 1k. Come on.

So I bought tickets today and I’m having trouble getting them. I’m locked out of my Ticketmaster and it wants me to reset my password. None of the codes work and I been trying for hrs. I don’t get why my tickets can’t be sent directly to my Vivid account. Honestly this is horrible.

The ticket transfer was really quick! I got the email like 2 minutes after completing the payment - I see them in my Ticketmaster account but it has no barcode so I’m still a little unsure. If they end up working I will be so happy! The service fee is what made me choose Vivid Seats over other platforms so please never increase it. :)

Wish I could’ve just figured out how to buy from the event itself versus a third party, I don’t like that they wait up until the day before to send you your tickets. However, we did get them in the end so that’s all that matters I guess. Would be better if you received tickets at purchase.

Beautiful experience. Everything about it was simple and easy. I placed my order and received my tickets within the hour. I literally placed another order for another game right after because I was so excited about how easy it was! Will definitely recommend this to all my sports fans.

I ordered my tickets, and now I can’t find them? Or it’s taking forever to process. Yet I see the money has left my bank account. If someone is able to let me know what’s going on that would be great. Asking me to do this in order to see my tickets is ridiculous.

Excellent delivery, tickets came quickly. Very appreciative of the quickness they provided. I’d recommend going this route to avoid any missed tickets in the future. This purchase made my morning and helped relieve some stress that I had. Thank you!

Fast, easy and seamless. I definitely would recommend. They are priced lower than Ticketmaster and other ticket purchase websites and you get emailed delivery all electronically sent. I recommend 10/10. I will be purchasing again in the near future for all future buys

Quick release of the NFL tickets from the Rams. Already accepted my tickets. Thanks! I am very happy with using Vivid Seats. So far, it's only been over 1+ year, and only for events in Los Angeles, but I am happy with the experience with their pricing similar to other companies.

I recently had the pleasure of experiencing exceptional customer service, and I feel it’s important to share my experience. From the moment I reached out, the representative was warm, welcoming, and incredibly helpful. They took the time to listen to my questions and concerns, and you could tell they genuinely wanted to assist. What impressed me the most was the depth of their knowledge. I had several specific questions, and they answered each one with thorough, clear explanations. They didn’t just stop at the basics but went above and beyond to provide extra details that were incredibly helpful and reassuring. What really made this experience stand out, though, was the way they went the extra mile. I never felt rushed, and I always felt like my needs were a priority. They made sure to follow up with any additional information and even offered suggestions that I hadn’t considered, which made the entire process feel effortless and stress-free.

The specialist is very supportive and patient. She helped me check the event available tickets and help me but with the discount lower than the Internet, although I’m free that I need to provide my personal card information but it is too safe and I believe them. The Vivid ticket system won’t keep your card information.

Bought tickets 3 weeks before I flew to Milwaukee from North Dakota to see Philadelphia play Brewers, tickets were transferred from my Vivid Seats account to MLB App like told to by Vivid Seats, had tickets on my phone and receipt of sale. Day of game, tickets were missing and was told by MLB that tickets had been resold and not first time this had happened to Vivid Seats. Had to buy new seats from different vendor cost us another 300 dollars, Vivid Seats gave me the run around, told me they would investigate it and get back to me in 3 to 5 days. Been almost 2 weeks and have not heard anything back. Lost 680 dollars and had to buy another 300 dollars in tickets to get into game. I would not recommend this place to anyone. You're better off at Tikpick, so I lost around 900 dollars total, not including what it cost me to come down to see these games, not a site I would recommend to anybody.

I purchased these tickets on the 4th of September and still have not received them yet. The show is on Saturday so if someone could help me get this straightened out that would be great! I have the order number and it says that they were delivered but I have not received an email to transfer them.

I purchased tickets and the seller Vivid Seats connected me to was a fraudulent scammer. Then Vivid Seats didn't honor their 100% money-back guarantee when I cancelled the tickets. The scammed email looked like it was affiliated with University of Maryland but it was a scam. I never accepted the transfer of the tickets from that seller. Because that email address was a scam, and I was not about to open myself to any links that could cause my privacy damage or harm.

As usual I had to go back and forth on the site to eventually get my tickets sent to google wallet. Too much hassle on the web site to deal with what appears to be a simple activity. Unfortunately we are all prisoners of the system whatever system there is.

I appreciate the more cost effective tickets available. This is the first time I used this application. I usually use TicketMaster but to find seats for 15 people in one area, close to one another is impossible. Vivid seats made it possible and easy with the number of available tickets in each section and row. I have not received the tickets via my email to date, as it is still too early for the game, so I can not mention that part of the process to date.

Pretty good experience. Just waiting for gates to open and enjoy the game. Overall fast transfer. Good expectations, thank you. Will be looking to get tickets more often to here. Transaction was simple and wasn't that complicated really. Recommend to others.

The Vivid Seats app is super easy to use, aesthetically pleasing, and one I’ve been using often! I like that, along with selling tickets, there are games you can play to win discounts/tickets. I see myself using this app when buying tickets for any event. I 100% recommend!!

I was able to find affordable tickets easy and fast. This was my first time using Vivid Seats. I requested an electronic transfer of the tickets and it was confirmed to be sent 2 days before the event, I did not get the confirmation of delivery email until the morning of the event- THAT WAS STRESSFUL.

I had an excellent experience buying tickets over the phone when a discount was not applying. I unfortunately cannot the name of the lady who helped me. Her name began with an S, maybe Sneha. She was very helpful and kind. I would certainly buy over the phone again if I have an issue.

Good and easy. Very fast. Will use again for next football goals in Knoxville. Saw the best and cheapest seats just in time for next week's game. Got email within minutes and had them added to my phone wallet that minute.

Excellent. Got tickets very fast and can’t wait to go to concert. San Diego is a great place and it is perfect for the artist I want to see. Thank you very very very much for the tickets, it was fast and easy. I can’t to tell all my friends about experience.

It was really simple and easy. I didn’t wait long to receive my tickets. I just wish the ticket delivery process was more clear and all the emails weren’t as confusing. I appreciate how quickly my tickets loaded into ticket master after I purchased them.

I love using Vivid Seats. I love the fact that vivid seats is a part of my concert experiences. It's very easy to navigate and easy to use. Thank you for providing the best app to find tickets! Hopefully I will be able to find a good affordable seat for my next concert experience; Ariana Grande!

I was able to get my tickets delivered in time. Very happy with this service. Had to get assistance with customer service due to tickets not being sent when they were suppose to be, but they resolved my issue quickly. Excited to now go see the show of my dreams.

I'm very happy, I needed a replacement for my tickets and the agent was very helpful. I would definitely recommend them to my friends. I thought I was gonna have to cancel my trip and tell my daughter what happened with the seller but thankfully now we're able to take her.

Fast and efficient receiving of tickets. Easy instructions. I did take off one star because we didn’t receive them until the day of the concert and we were ) hours away from the venue and I was scared to leave just in case it was canceled or something but they came and we started our drive.

Was easy, quick and efficient! Cannot wait for the show! The verified seller was quick, also all questions were answered. Tickets were placed in the app with a secure pass so screen shotting and reselling the ticket is impossible. They really think of everything when it comes to making sure you are secure.

Miguel was easy to talk to and helped me out purchasing my tickets with ease. We can’t wait to watch the concert. That was the easiest purchased I made via phone call. Thanks Miguel for by our assistance. Appreciate your help. I checked all the websites and this one seems to look a little bit cheaper.

Easy to use app, quick transfer of tickets. I would recommend Vivid Seats for your secondary market NFL tickets. Fees are outrageous but I guess that’s the industry standard. I will always check Vivid Seats first when I’m looking for sporting event tickets.

I was promised a 15% discount because I signed up with them and was not able to use it when I signed out. It said my coupon could not be used on my order, but that information was never given to me. I think they call it false advertising. After spending almost $3000 for tickets they offer you a discount but then don’t give it to you when you check out. I’m going will be well informed not to use the site again.

I haven’t seen my tickets at the moment so I am a bit concerned. Is there any way to find them or talk about this? I want to see them because it said they were delivered but not anywhere in sight on my app or listing on the website. What’s going on?

The option for zero stars should be offered! My tickets were delivered September 5th for Oasis concert on September 6th. They showed up on the 5th. On the night of the concert they disappeared. I was unable to retrieve my tickets at the concert. Was told by the box office people Vivid tickets never get you in!! Fraudulent website. No customer service and no money back for my tickets!! Shut down Vivid tickets as they sell third party tickets which they do not have!

For some reason which I don't have a clue why, my tickets which I ordered yesterday, were canceled! I called yesterday for an explanation but was on the automated service call over 45mins! I was truly upset because I ordered the tickets to surprise my sister because she's a phenomenal sister. When I called this morning, Ron/Ronnie couldn't tell why the original order was canceled but was able to assisted me w/ purchasing tickets which were close by my original tickets at a discounted rate! Thank you!

I was told you buy 10 tickets you get an 11th free. Never saw this promotion when I made my purchase. Went back in the site weeks later to buy an eleventh ticket and had a credit on account. I would not have known about this credit, could have better communication.

If I could give this site a zero, I would. I bought a parking pass for the Hollywood Bowl in the D lot. I overpaid for a spot that said row one, space 14. As I have an ill husband, and wanted to leave as quickly as possible, I paid extra. When we got to the lot, they said there were no reserved spaces. Parking on site was $45 not the150.00 I stupidly paid. There is no talking to anyone at Vivid customer service, only by text, The only thing the “alleged” manager I texted with said, repeatedly, was what their policy was. He would not put me in touch with a supervisor. I spoke with someone at the LA Philharmonic and they said to use Park Whiz. So buyer beware.

It’s amazing you guys are offering free tickets to Ariana Grande's tour via trivia! Super fun and I’m super grateful to have a chance to win because she’s my #1 artist and I am dying to attend. Even if I don’t win the opportunity is amazing and very much appreciated by her fans like me. :)

The tickets on Vivid Seats are the cheapest amongst ticket sellers. If you’re thinking of going to a concert, I would recommend checking this app first before going to another website/app. The free tickets raffles that Vivid Seats do is so fun and a nice way to get some tickets at the last minute FOR FREE!

Great experience. Easy to talk to and is personally calling me back to book more tickets next week. Very excited to purchase more tickets from Ronnie. He looks for the best prices possible as I’m booking these tickets for a group and am on a tight budget.

The games are really cool and I like that you can possibly win tickets by playing. The app is easy to use and I've been getting notified on ticket updates too so I don't miss any updates in ticket price changes. I have nothing else to say. Only thank you!