Vivid Seats Reviews

As a fairly new seller using the Vivid Seats site, I had an absolutely outstanding experience with the young lady who helped me this evening. It took me quite a while to secure the information I needed to finish the listing, including, making sure that I got my tickets transferred properly in advance of the event. I would rate her 100 out of 10. If all representatives could be as patient and qualified as her the world would be a better place.

The purchase was quick, cheap, and easy, it didn't have any hidden fees with all extra stuff upfront, had the best prices compared to other websites with similar or worse seats, and I received the tickets quickly and securely. I would 100% recommend anyone who needs sports or concert tickets to Vivid Seats!

I Had a great experience using this website. The tickets were the least expensive out of all the websites and I got a new member discount! Website was super easy to navigate and I got my tickets super fast. Will definitely be using again for future concerts and other events!

I receive an offer for percentage off of purchasing tickets. Was unable to find the percentage off, called into Vivid Seats and they were able to still apply the percentage off of my tickets. Jhon E. was extremely helpful. Even took the time out to make sure I didn’t need parking or anything along those lines.

I have started to play the Vivid Seats mini games every day & have really enjoyed the trivia for my favorite like Stray Kids! I am excited to see what prizes and exciting things I can unlock by continuing to play! I enjoy the challenge of the short timer and playing along with friends to see who can get the higher score each day. I will continue to use the Vivid Seats app to get points & offers in the future as well as trying to enter myself into giveaways as many times as possible. I think it is really awesome that they have developed this feature of the app so that fans have the opportunity and ability to win amazing prizes like tickets to concerts or money off of their next ticket purchase through the Vivid Seats app!

Honestly, even though I’ve never bought a ticket from Vivid Seats, I still love the app, mostly because they're so generous with their competitions because they allow people to receive free tickets, and as someone who can’t afford those high price tickets I also love how they give you deals, and how once you buy 10 tickets you’ll get the 11th one free, I love this app because it’s hard to find ticket apps that are actually good and give out like that, thank you vivid seats for the chance to win free stay kids tickets!

You ripped me off. The seller revoked the tickets and you have not refunded my money. I will place this information public and urge everyone not to use your app or site. I have been on the phone three times with your office. All Times promised the seller had resolved the problem. But they have not. This is a scam As far as I can tell.

I really love that I can track the prices for tickets. I want to see Stray Kids but am waiting until close to the concert to see ticket prices. I also really enjoy the game center. I did have to deduct a point because I started a league and the invite link didn't work but all around I've been very happy with Vivid Seats.

I ordered tickets for a Cub game and ordered them for the wrong game. I noticed this right away and tried to cancel the order. I tried to do this less than 20 minutes after I ordered the tickets. I was told that they could not be cancelled because they had already been sent. Very disappointing.

Ordered these tickets as gifts ($840) in January for a show in June. Didn't receive them electronically until 6 hours before the show! That was cutting it too close after months of planning! The show was terrific. But we'll never use Vivid Seats again.

I’m not happy with my experience. I tried to order the ticket. It said it timed out, and weren’t available so I retried to order a different ticket. Now I have two tickets when I only need one. I tried to cancel one, but it’s supposedly too late to refund. So I guess my only option is resale.

I was not satisfied with my experience, I order from you guys all the time and I couldn’t get a refund for some high tickets I purchased. I am very upset because I had an emergency and when I woke up in the hospital I contacted them for a refund.

I purchased tix almost two months ago and STILL don't have them. Is this place a scam??? I wasn't told I would receive tix right away when I paid them $800+$$. They are collection interest on my money while I sit and wonder will I ever get tix??

I purchase a pair of tickets and transaction was completed. The next day Vivid calls me and tell me those tickets were sold and they gave me other ones. Not the same row I purchase the first ones. They said they were going to give me a voucher for next purchase and I still haven’t received it.

I didn’t even click to buy and somehow got charged. I contacted them and they refused to help and remedy the situation. I tried calling and the chat and no one would help at all. Now I have been charged for an event I’m not even going to. A complete scam situation.

Rhealyn C. totally helped with the issue and was very kind, patient and professional in purchasing a ticket for me. I would not have completed the purchase without the assistance provided and clear explanations of details. Probably the best customer support I've received, Rhealyn is awesome! I regularly use Vivid Seats for events and this was the first issue I've had so it was nice to have it taken care of quickly and with care.

I bought jelly roll tickets and they were NOT cheap. 3rd row. When I bought them nowhere in the description did it say there is a possible obstructed view. I downloaded the PDF of the tickets and it said it there. It also said the original buyer paid less than 100 dollars each ticket. I paid 475 dollars!!! I will never go through Vivid again.

Purchasing the tickets was truly very easy, I loved that Vivid Seats is partnered with Ticket masters. These tickets were the cheapest on the whole internet, and I am so happy that I got to surprise my mom with these tickets. I am very excited for my concert. VIVIDseats made it so easy to purchase these tickets.

LA Dodgers vs Yankees 30th May 2025. We purchased two tickets through vivid seats platform for a total of $604.88 USD. However, upon arriving at the stadium, it became immediately clear that the seats we received were not as shown on the seat map during the booking process. Not only were the seats in a different and less desirable location than advertised, but we have since learned, including from stadium staff that these seats typically retail for approximately $220 USD for two tickets. This discrepancy is troubling and raises serious questions about the accuracy and transparency of your ticket listings. We tried to get a partial refund but they ignore. Stay away from this company.

I wish every customer service representative was this good! She was articulate, professional, and a great help to me. I had never sold tickets before, and she walked me through the entire process until complete. I cannot express enough the customer service she provided. All companies Would be lucky to have her.

Javier, Thank you for your help. I am SO disgusted with VividSeats. How they only sent me ONE ticket when the minimum purchase was TWO. Now I am stuck with another ticket that I have to resell because the customer service agent Echo said he could not help. I have consistently purchased tickets through Vivid seats. I will no longer, I will purchase through Stub Hub or Seat Geek.

I called this time because I have purchased numerous tix from Vivid Seats and keep getting emails about leveling up for tix discounts. I just wanted to ask about how to get the discount. They didn’t find ALL of my purchases (I must have checked out as a guest before signing up) but anyway, the person I spoke to was very nice and helpful. They ended up getting me a discount on these tickets. Very professional and helpful!

My QR code wouldn't work for parking. I followed the instructions that were taped to the box but it still wouldn't work so I had to pull a ticket. There wasn't a person standing at the exit when we left to explain the situation so we had to pay extra at the end of the game. I was hoping to get a refund of the original amount I paid.

My tickets charged my account but I never received tickets. Or. Money back… I called customer service but all I got was someone going in circles and never coming to a conclusion of what to do or if a refund would be given. They have a money-back guarantee but never got that…

Vivid Seats is always a go to when I’m reaching for concert tickets. Secure tickets. Easy transaction. Nice prices. Vivid Seats is definitely my most used method for tickets. I love the reward system and the games that offer customers chances to win prizes. The trivia questions and fun facts are always fun and interesting. I have always thoroughly enjoyed my experience using this platform. Thank you Vivid Seats for a platform I can trust!!

Just bought tickets for 5 instead of 6, requested to change to one row below where there was 6 seats and was denied even though I just bought the tickets 2 hours ago. I ended up buying an extra sticker separately and that one child will need to sit alone. Very disappointing and not sure how this company expects to have returning customers

I’ve used Vivid Seats before and have the app on my phone. I’ve got Ticketmaster and have two or three tickets on there, but I do tend to go to Vivid Seats. Recently, I went on the app to verify that my Eagles tickets were there and saw that my Def Leppard tickets were also there. I like their app because they make it easy. I’ve been successful with it, and I don’t worry about it scamming me or losing my money or tickets. So far, it’s been perfect.

Customer service contacted me and made things right.

Making the phone call was a bit nerve-racking. But I love the fact that it was a real person to talk to! It wasn't even a long wait time. She walked me through the whole process! Even waited for me to look though all my emails. Totally painless. I just wished I remembered her name.

I book tickets depending on what’s available and who has the best price, and I've used Vivid Seats a couple of times. I just booked tickets for a Brandon Lake concert in July.

The experience with Vivid Seats has been positive. We’ve had no difficulties with ticket exchanges – selling or buying.

HAD to go see Beyoncé and couldn’t swing the full price ticket (even though Vivid had the cheapest prices, I’m just on a budget). I checked my Sezzle app and they partner with Vivid so I got my ticket same day for a down payment of $40, so thankful. Enjoyed the concert, love vivid!

Vivid Seats is a fun, user-friendly platform that keeps the energy high with interactive games. I just wish the odds of winning were a little more generous—Especially when it comes to major events. The vibe is great, but a few more real wins would take it to the next level.

Giving 2 stars for two reasons: 1) I had a gift card to use and I couldn't add the funds to my account either through the app or a browser so I had to call to use the gift card during which time the ticket prices went up significantly and 2) The first set of tickets I was trying to purchase from the agent were bought before we could finalize the purchase. The agent did give me a discount to help minimize the price but if the agent is currently trying to sell specific tickets why doesn't it lock every other agent out? The agent's performance had nothing to do with my review - He was the only good part of the experience.

This company is a complete joke. Do not use this company bc more than likely you will get burned. Most of the time you will get your tickets at the very last minute if you get them at all. Worst ticket APP ever created. Very few actual customer service agents. Most of the time you will get an automated response that will send you in circles.

Fell upon Angels vs Yankees ticket by chance through Google search and you guys had the best prices. Also right after paying you sent me my tickets right away so I had no doubts the tickets were legit. I also had a great time at the game! Great experience with this app.

Due to Billy Joel cancelling concerts… it was very easy to transfer tickets to get Bruno Mars. Thank you for putting the credits right into my account. It made it so easy to order tickets. I will receive tickets the day before concert.

It's ok, I guess. You redirect me to 3 different pages then I have to get google wallet involved. Just streamline the process. Why can't I just go to your website and do it all from there. I had to download the Ticket master app. Set up my account, AGAIN. So, it's just cumbersome and dumb to me. Do you think it's convenient? Maybe you use it all the time and you have the process down. I don't. To me it's cumbersome. I bet I could come up with something better.

I been using Vivid Seats for almost 2 years now and don’t have a bad thing to say bout them. It’s been great to me. Very easy to use also. I was blown away when I won free tickets from Vivid Seats to see Metallica this past weekend. It was a great concert experience. Thank you again Vivid Seats. I’d def recommend Vivid Seats to anybody.

Bought 5 tickets for $1127.00, but only received 1 ticket. Tried to contact for assistance but don’t get any. I feel like this was a scam. Charging outrageous ticket prices upfront for months then only a partial electronic transfer a few days before the event. No chance to correct or even sell to recoup money. Total scam.

I asked a friend about their experience and he definitely gave this site a great review. I made the purchase and received the ticket transfer almost immediately. I definitely agree with my friend and recommend shopping for tickets here first to get a idea for fair ticket prices. When searching through Ticketmaster and other sites, ticket prices seemed to be higher. Found pit tickets here that didn't break the bank.

Vivid Seats is my GO TO for any event. Never had any issue, always satisfied. Very easy to use and prices are good. Thanks for always having what I need. The free ticket perk after buying 10 is a bonus and a half! I won't go to any other ticket app, why would I. Thanks again Vivid Seats!

Sherry was fantastic and very helpful in assisting me with a seller who twice did not have the tickets they said. Thanks Sherry! I am looking forward to seeing Shane Gillis with my friends and Sherry was great in making sure we didn’t miss it!

Hello, I called into Vivid to see if I was able to get the seat numbers for my existing tickets before they were released to me. When I called Meagan picked up the other line and jumped right into action, we were unable to reach the 3rd party but she politely told me to try again. I called back the next day and to my surprise I got Megan again, she remembered me from the day before and quickly got to work on trying to get me information. She was successful but that's not all she then mentioned how she was cross trained in sales as well and help me purchase an additional ticket that was right next to our existing order!! Top tier service from Megan she was wonderful in all aspects. Thanks again! -Jade

Representative was very helpful and attentive. She was also respectful and very friendly. She was able to answer all questions and even offered to complete task over the phone and she offered a discounted rate. I would purchase tickets in the future based off of the service that was provided this evening.

Leiner was quite helpful in the purchase of our tickets. He was polite, friendly, engaging, and efficient. All of my questions were answered. I am quite pleased with the service he provided. I am most appreciative for Leiner making this process easy. In addition, he was patient. Thank you for your help.

I couldn’t get my coupon to work and this young lady helped me get them added for my purchase. She walked me through the entire purchase looking for the best seats for me and my family. She was fantastic. I wish all customer service representatives were as nice as her. I would recommend Vivid Seats.

Made it to the ball park and could not get logged in to my account to access tickets. Said follow the magic and when I checked my email it said expired. Spent 20 minutes at gate and had to get an employee to help at stadium. Had to use a different app to access. Terrible and embarrassing experience as my 7 year old son and I had been removed from line. I'll use someone else next time your app is unreliable.

Easy simple and easy to watch process of ticket bought and then transferred to me digitally. Was easy simple transaction.. Only wish the venues and ticket seller sites would offer actual seat location on the display when deciding which ticket I’m buying instead of just a random area or a row.

Nowhere on the ticket listing or emails I received was I made aware before buying that the seats were an obstructed view. Once we got to our seats we noticed one row in front of us directly in front of our seats was a giant I beam pole. One seat could see the batter and the 3rd base line and the other seat could see the pitcher and the rest of the infield. It would have been nice to know I was buying obstructed view tickets before spending almost $200 on them.

I ordered front row tickets, when I was sent the tickets was row 15. I've had sent 3000 thousands Canadian. Call and the lady understood, and made things right, by issuing better tickets. Thank you very much to her, and patience with me. Thank you again to her. I had a fabulous time. Again, thank you.

I purchased a ticket for the pro motocross race at Fox raceway and my ticket would not work so I had to purchase another one there at the gate. It seemed like other people were having the same issue. I would like to request a refund on my ticket please. Thank you.

I bought tickets through another well known company and it was a scam. Decided to give Vivid Seats a try 1 hour before the show. Within minutes the tickets were transferred and we were on our way. We had the best time and I have recommended it to several friends in the last 24 hours. I will be a repeat customer for sure.

My ticket was cheap but you should cap cost of parking passes. Someone seeking over 100 is not okay. Cap the sale price no more than a certain percent like 35 percent or less. I shouldn’t have to spend more on a parking pass than floor seats to an event ever.

The service rep was AMAZING!!!! She helped me with a refund. Explained everything!!! I am Super grateful. Now I'm able to attend the concert without worries of losing money. You have no idea how eternally grateful I am, especially because I am a disable veteran on an fixed income. You need to give her a raise. She is truly committed to great customer service.

My experience with Vivid Seats has been mixed, but this review is specific to my most recent experience (May 2025). Placing the order for 2 x 4-day passes to the Sonic Temple Festival in Ohio was simple and quick, and we were pleasantly surprised to receive what we thought was the order, a mere 2 days later. However, our delight immediately turned to anguish when we noticed that the envelope had been tampered with (a hole/tear was visible - photos were sent to customer care) and on opening it, found 1 and not 2 wristbands.

You sold me 2 parking passes that were almost 10 miles away from the venue. Total waste of money. I'm unfamiliar with Philly so I wasn't aware of what was where but because of this I went 10 miles away from venue, paid to park AGAIN, LATE FOR SHOW, missed 2 openers. Waste.

I purchased two tickets for a Stray Kids concert for an advertised price $850 per ticket, but $150 in fees per ticket made each one $1000. When the actual tickets arrived it was just a link to the actual tickets from Ticket Master. This means Vivid is just a ticket scalper and proxy. Not only that their app spams with constant notifications and emails. I hate ticket agencies, but I hate scalpers even more.

I called customer service to verify that the parking pass I was purchasing to a concert was on-site parking. There were multiple deals for off-site parking for way less money, but we wanted to park at the venue. I specifically asked the CS rep to verify that the pass I was purchasing was on-site and she assured me that was the case more than once. So I bought the pass and it wasn't on-site. It was off-site. I complained and two days later, Vivid Seats contacted me and let me know they were comping the parking pass and they gave me additional funds in my account for the next event we want to attend. Kudos to them for admitting fault here and doing the right thing!!!!

Thanks to Vivid Seats we always have the best time and views at concerts and always for the best prices!! We will never use anyone else. Definitely recommend to everyone! Easy access to tickets to get in quick especially with ga and we were right behind the 1st row! Enjoyed our night, met some new really cool people.

This is the second time I have purchased tickets in this app, and the experience was better, good prices and this time quick delivery. I think I am going to get more tickets from this app in the future. In 2023 I got tickets for Suga at the Kia forum, but one of the tickets didn't work (couldn't get scanned at the gate). I got in because they understood the problem.

I had a very disappointing experience. Purchased some tickets this passed Friday for a concert. Started a chat with a representative around 6:50 pm as I hadn’t received my tickets yet. Back and forth was told I should receive them in 20 minutes nothing arrived then Representative said they will get a replacement. Replacement was gather and said same that I should get them in 15 minutes nothing arrived. Once again nothing. Not to mention this was already 40 minutes passed concert start time. Then to finally get told that the last option is to cancel them as the replacement wasn’t approved by the seller. Two hours outside stadium to just be told I won’t be able to get tickets as seller didn’t approve the replacement but then even the first set was technically never approved by seller that’s why they weren’t coming through. The 100% ticket guarantee wasn’t true at all as this didn’t happen.

Very easy to purchase tickets. Navigating on app was easy and clearly stated. I love the convenience of the app. I definitely will be using Vivid seats again in the future and I would highly recommend vivid seats to friends and family. It makes fun times a lot easier!! Thank you!!

Me and my 14 year old daughter who aspires to play basketball enjoyed the experience. There are no bad seats. The lemon pepper wings with the waffle fries were a hit. The environment was overall on point. Get there early as you can because you will miss jump off if start time has passed. Have fun!!!

Buyer Beware! Normally don't write these reviews but I was completely broad sided by a total scam. Never sent the barcode for a 68 dollar parking pass and zero support from Vivid. I contested the charges. Have proof and so ready to see this all the way to the end. Shameful! Please buy somewhere else!!!

We had gotten tickets from another site and they were horrible and we didn't get our tickets in time. But we were able to still find tickets with you and got the tickets right away. Such a pleasure, we definitely recommend your site to anyone looking for tickets with the assurance that they will come on time.

I bought tickets a few hours before the race began and I never received them. I had to buy separate tickets so that I could attend and was late. As you can see in attached photo the tickets were not received even after the conclusion of the race.

I attempted to go to the White Sox game using the ticket transferred to me (attached). However, when I presented it to the staff, the ticket errored. The representative let me know the ticket would grant me access to the section, but I needed an actual game day ticket to enter the game before I could access the section. While the Vivid representative took all of the right steps in documenting my case, I still haven’t received the form to submit to officially receive a refund. I had to purchase a separate ticket to attend the game.

Everything was "easy to use" with the app when they were taking in the money, however was not a good experience when trying to transfer my tickets. I purchased these for my son's birthday so his dad could take him to his first concert. Your app did not work as described online. Had to jump through hoops and use an annoying live chat to get a link to be able to transfer. At no point was said link described online. Supposedly one is able to transfer "easily" through the app. Paid over 300 dollars in service fees to waste my time and get aggravated with the ticket transfer.

Quick, easy, affordable. Great customer service. Will be using again. I like the games and trying to earn points. This makes it fun and makes me want to use the app again. Thank you for being a friend. I will be using the app again for sure. Great job everyone. Really excellent job. I will probably buy more tickets tomorrow.

I would definitely buy tickets from Vivid Seats again. The experience was easy and convenient. Tickets was delivered instantly and conveniently. Cost was reasonable and very affordable. Seats wasn’t too bad for the cost. Would definitely recommend Vivid Seats to a friend or family.

I had issues with my original ticket seller where they rejected my order yet my card still went through. However, on a call with customer service, Vivid Seats was very understanding and made sure I got my tickets and even moved us up closer free of charge. The lady assisting me was kind and made sure the seats I got were the ones I wanted.

Useless ** middle man for Ticketmaster. So useless it actually causes issue. I was unable to refund from Ticketmaster as the tickets were bought from a third party. And all sales are final for Vivid Seats because I don't know.

When I first used your services to buy tickets for a concert in Las Vegas, the tickets I bought were invalid. I ended up paying for flights, hotel, commute for this event. I was very angry at Vivid Seats for not giving me another ticket to attend that concert. Vivid ended up refunding my money and also gave a store credit. Since then, Vivid has went above and beyond to look after me with future concerts, even extended my expired store credit, and got me floor tickets for the concert for a band that I missed seeing in Las Vegas. Thank you, you have looked after me well, and I am so happy to give Vivid Seats another chance to redeem themselves. You guys rock!

Bought tickets for Kendrick Lamar a few months back. Went to access the tickets for the show tonight and realized the tickets were never transferred (or fakes) and Sherry got us two replacements instantly WITH AN UPGRADE and at no extra cost. She was AMAZING. Thank you for the outstanding service! This had never happened to us before.

I bought eight tickets for Jason Aldean roughly a month ago, I hadn’t received my tickets and I was starting to get worried. I was finally transferred the tickets and they were not anywhere close to what I had originally purchased, I then reached out to you guys about this issue. And the first person I talked to told me that I was wrong and I had to spend 20 minutes explaining to him that these two areas were not the same. He then said he’d look into it and let me know. I never received a call back, I then called again roughly 5-6 days before the show and spoke to another person explaining the issue. They looked at my account told me they would get back to me, never heard back.

I bought tickets to Beyonce and the location on the map was different from where my seats actually are. I tried to cancel the order, but they refused. When I tried selling the tickets, I could not because they would not accept the format the tickets are being sold. When I tried to get in contact with customer service, I was given blanket responses and zero help. I have several emails going back and forth that never answered my questions and the live chat and toll number said they did not recognize my number, even though it is my only cell number.

Sherry was very helpful and professional in helping find seats for me and my husband for tomorrow's baseball game. Positive experience. This comes after a day where the airline changed my flight completely which made my trip more stressful so thank you. Looking forward to treating my husband to an early birthday/father's day gift.

I made a mistake on ordering a set of tickets and Vivid Seats helped me correct this mistake. I will highly recommend to anyone who needs tickets that this is the number one place to get your tickets. They are very helpful with anything you need. The customer service is the best that I have dealt with.

I'm gonna have to take the loss because I don't know how to resell them or get my money back. As I can't make the concert. So I'm very sad. I've cried about this like 3 times already. Very upset, can't cry about it no more but if I can get some help with that I'd appreciate it. I know I won't get my full amount paid but please can I get help.

I will not use Vivid again. I purchased tickets through vivid seats for a Post Malone/Jelly Roll concert at wrigley field because I thought it looked like a good deal in comparison to some other ticket venders. Vivid appeared to be a reputable, and popular company to purchase tickets with. This ended up being a terrible concert experience due to issues how Vivid sent the digital tickets. We arrived about an hour early, predicting this to be near a sellout crowd. When we tried to enter Wrigley Field, the staff advised us digital ticket needed to be uploaded to the "Ball Park App". At this point I didn't think it was a big deal and downloaded the app using the same email address I used to purchase the tickets.

The agent I spoke with today was outstanding. She was so accommodating, understanding and helpful. She really understood my issues and stress and did everything she could to help me. Thank you so much for your awesome service. This is what customers are looking for when calling customer service!!

I spent an hour on the phone, was put on hold 8 times, all trying to get help on how to use my refund to get new tickets. Why is this so difficult??!! I finally got it, but you still have the excess. My money lost. The woman helping me was polite and very pleasant, but did she not know how to use a refund??? I will never go near Vivid again.

Jane was extremely helpful and courteous in assuring me my tickets were legit, were good for pit access day of the event (Indy 500 Race Day Sunday) and then helped me procure them. Awesome customer service. I really don't even look at the other ticket resellers any more.

I was 10 minutes late getting to the venue due to city traffic, and the staff wouldn't let me in. I'm very sad about missing the show and losing my money. Can I get a refund or change the date to another day? I'd like to make up for the bad experience in some way.

Bought a $50 ticket to an A’s game for this Sunday. Vivid Seats sent me a ticket link that my browser, Safari, could not open because the address was invalid. Turns out that you must have an OS of 17 or higher on your iPhone to download the MLB.com app. Supposedly the tickets are downloaded to this site. Chatted online and then called customer service talked to both representatives for over an hour and they were no help. They will not refund your money even if you cannot access your ticket. They also said you can’t dispute the charges with your bank because it’s in Vivid Seats agreement that you clicked on when you bought the tickets. Such a waste of money. I will never buy tickets from Vivid Seats again!!!

Just a horrendous experience. Ticket said it was delivered, but could never access it. Spent an HOUR in the chat and on a phone call with a rep, who tried to help, but couldn't figure it out. Last time I'll use Vivid. Very disappointed. Had to spend another $50 outside the app to get into the actual event.

The gentleman who assisted me with concert and parking tickets was very knowledgeable, thoughtful, and helpful. He assisted me in getting the tickets I wanted in the right location and at the best price. Once we were done with the concert tickets, he asked if I needed a parking pass which upon further consideration that will be nice to have as well. I appreciated his great care and assistance. Thank you very much.

Sydney was the best customer service representative I could've asked for. She was very helpful and patient with me and throughout all the steps I was being aided. 0 complaints. Perfect customer service. She was helpful, friendly and every question I had she had an answer for as well.

I bought VIP seat and we were on the far side. We could not see all of the band and just part of the big screen. It was rather disappointing. The concert was great overall. Tickets should have said limited stage view. Ushers were friendly. Disappointed with our view and was hoping for a great view.

I want to express my deepest gratitude for the exceptional support I received from Sherry during a difficult time in my life. A few months ago I lost my husband. Amid the grief, I faced the added stress of trying to navigate accounts and tickets that were tied to his business email. Sherry went above and beyond in every possible way. She stayed with me on the phone for as long as needed, never rushing, always making sure detail was taken care of. Her customer service outstanding, but what really set her apart was her empathy.

Upon the purchasing of my recent concert tickets, I was prompted with a message asking me would I like insurance on my purchase. I always get the insurance for my purchases so I selected the yes option for the insurance on this purchase. Some way somehow the system voided my selection and never charged me for the insurance. I checked the Allianz website to try to get insurance and I was not allowed to after my purchase was made.

The woman I spoke with completely resolved my issue. She was very professional and courteous. I was very upset when I initially called and she kept a polite tone and made sure we were able to attend our event tomorrow. I am impressed with the way she handled this situation and herself. Thank you again.

My online experience was horrible! I went through the whole process of selecting my seats, filling in all the info, and hitting purchase seats, with a pending charge on my credit card, only for the sale not to go through. Then, trying to get through to a person without an order number was impossible! I had to Google Vivid Seats to get a different customer service number than the one posted on your website. I tried to send an email to vividseats.com, and the email address was invalid. Crazy!! Not a great experience using your website for the first time. The customer service person I spoke to was nice enough and completed my order without issue.

I was really disappointed when the dates for the tickets I had purchased changed. Not only will I be unable to attend and will miss the fun, but it's also a significant financial loss and I didn't know what my options are to re-coup the loss. Today, I talked to a great associate who helped me post my tickets for re-sale. She was very efficient, but also patient and friendly as she walked me through all the steps.

Went to the website to purchase tickets for Dolphins vs Bills. Somehow ended up with tickets to a different game. Called looking for help. Was sold new tickets to correct game before I could talk to customer service. Lea (sp?) made it seem like customer service would be able to refund me for the incorrect tickets so I purchased tickets to the correct game. Transferred to Nathan who was like a broken record, telling me that what happened was impossible and that I could not get a refund.

I had a problem with my tickets. It was handled in a timely manner, she was very patient with me and got my problem resolved. Even called to make sure everything was complete. I never leave reviews about my experience on anything but she was so amazing I had to.

The help that I was provided with was fantastic. I would definitely recommend. My operator really helped resolve my issue and was extremely polite and attentive. I am very happy with the experience that I had. I am really looking forward to the event that I am attending, which was made possible from the help I received,

I purchased tickets for Post Malone/Jelly Roll tickets in November on the Vivid website, I carefully chose the tickets and the price that I wanted... The tickets I purchased were center stage and were about $330 each not including all their fees. When I received my tickets through their website The tickets I received were a down grade to what I had purchased, In a totally different section, and their price was $190 each, So what I purchased was better seats at a more expensive rate than what I received. This is fraud. They steal from consumers and didn't make it right even after several calls. Customer service is out of country so be prepared to received no help....

The customer service rep was so amazing and very kind. She walked me through the ticket process and answered all my questions related to the event. I would recommend her to anyone who calls Vividseats. Usually I only do online but I made the right choice to call this time

I had the pleasure of speaking with Andres C. when purchasing our concert tickets. He was respectful and made the process seamless. I definitely recommend Vividseats and calling in to purchase tickets. Initially we had multiple difficulties trying to make our purchase online when attempting to opt out of ticket insurance, so calling in and speaking to a representative to get things completed was very helpful.

I will never use this platform again. I would not recommend this service to anyone. They sold me fake tickets that were out of state and cost me over $700 in travel and hotel fees. They then gave me $100 credit and my money back from the ticket sales But then would not allow me to use the credit so I called to apply it to my purchase and then they refuse to apply it to that purchase taking more money from me after they canceled three of my earlier purchases due to the previous dispute. They are complete liars. They are able to cancel tickets within an hour or two of purchasing them, but they refuse to do it their customer service and is borderline inadequate and worthless. I hope the CEO has a horrible life as I find this company disgusting & fraudulent. These people are thieves.

AC/DC concert in Nashville May 2025 was rescheduled. Travel from Toronto and couldn’t rebook a flight for at least 2 days and cost extreme amount to reschedule. Hotel rates went up and Vivid Seats was no help in trying to sell your tickets or giving a refund for later concert. Think twice when booking through Vivid. Their customer service is awful!

Miss ** was so very helpful for me tonight on the phone! She was respectful, patient, and kind. She helped me in a no-win situation because I purchased 7 Stars vs Oilers Playoff tickets in a good section for a great price and then the seller took the tickets back and said they were supposed to be for a game watch party! She helped me find other seats that, even though were not as good, were the best I could get as replacements. Great job Miss **.

When my purchase failed, customer service immediately called and sourced similar tickets (even though higher priced), on the spot, at no charge. It was very impressive and very gratifying. Delivery of tickets was seamless and instantaneous, and venue entry was seamless. You got a new and grateful customer for life!

Kay E was very helpful and knowledgeable. She went above and beyond to help us with trying to sell our tickets which we had never done before. We would highly recommend her to anyone. She is an asset to your team. Normally we don't leave reviews but she helped us so much that she was worth it.

Kathryn R was fantastic. Solved my problem downloading sold tickets in a few minutes. Very good explanation, taking me step by step through the process to transfer tickets to the buyer. I was very pleased with her kindness and that she spoke great English, with a slight Southern drawl. Thank You!

The accuracy of the seat and view was awful! The view was completely obstructed!!!! I spent 300 each for tickets and could not see the performers or the large screen. The televisions in that section weren’t even on and they need to be so we could see the concert. I was furious!!!! It was a waste of money. Everyone sitting in my row got up and left to find a spot to stand and watch the concert because Once everyone stood up in front of us so they could see our view was completely blocked. I was so disappointed and angry!!!!

I was charged four times the original price for parking at Soldier Field in Chicago. I could’ve waited and paid the normal fee but I assumed that I would prepay for parking and maybe pay a little more but no way did I think I would pay 4X the amount. I will never do this again.

Well the NHL did it again and changed game dates after publishing tentative dates. Vivid and specifically Sydney helped me get my tickets relisted for sale back on the website. The process was complicated but she really simplified everything and walked me step by step to get them listed and sold.

Purchased 2 tickets to a show. Gave me seats that were not together which is extremely odd. Who would want to purchase tickets to an event and not be able to sit together. Got them delivered from Ticket Master. Which is also odd. In just trying to use the credits I have which I wanted a full refund for in the first place for a concert that was cancelled. This is the most unorganized ticket purchasing system there is. The contact support are little to no help with the automated replies. Very mediocre service and experience. Will never recommend anyone to use this. I will also never be using this app product again.

I contacted Vivid Seats last week to check ticket status. I was assured they'd be transferred before date of the ball game. Morning of the ball game I still did not have the tickets. We got to the ball game and the gate, still no tickets. I had to to communicate by phone and email with Vivid Seats right there at ticket check-in. It was extremely stressful and embarrassing. At one point we almost had to either purchase new tickets or leave the event. We finally were able to receive tickets only moments before the first pitch. I deserve to be reimbursed $76.44 to make up for the trouble it caused me and my family.

Needed tickets to the cubs game for Father’s Day and it was quick and easy to buy them for my dad. Love that Vivid Seats shows the the view of seats too so I can make sure my dad can see from the seats I buy. Thanks! Can’t wait for the game!

Love this app and how easy it is to use. Have purchased tickets on this app multiple times and it’s always a flawless transaction. The fact that I can buy tickets an hour before an event and get them transferred in minutes. Let’s me find the best deal. Highly recommend using Vivid Seats.

Don't buy from Vivid Seats. They sell under false pretenses. Seats are not together. The Buyer's Guarantee promises to address that. They don't. They gaslight the customers hiding important information. Like they offer you to sell your tickets, but when you need to do so, they say you can't, because you bought them from them. BEWARE!! There are more caveats still. I consider a class action suit. Their customer service is robotic and worthless.

This was a very stressful experience for me. After numerous calls and guarantees from Customer Service that I would receive my tickets in time for my event, when I did, they were not the tickets I paid for. The seats were further back from the stage. So more calls before FINALLY getting the tickets under an hour from showtime. This was way too stressful. I'll buy from the ticket office from now on.

Never use Vivid Seats. They sold me tickets and then could not deliver them. They blamed the third party intermediary and refused to take any responsibility despite the fact that I paid Vivid Seats. They then refused to refund my money. They are basically crooks and when you ask for help you get transferred to a call centre in the Philippines where they are trained to just repeat over and over again that “all sales are final”. If you ask how can a sale be final if you don’t deliver the product they repeat again “all sales are final”.

Sidney was a joy to work with today. I appreciated how she thoroughly explained everything step by step. She had patience throughout the call and was very personable which I enjoyed. I must admit this customer service experience was awesome because typically calling in for help can be sometimes frustrating but not when you get Sidney on the phone!

Shamecia went above and beyond with multiple options to help me get new tickets after the seller confirmed my purchase of tickets. After 4 hours of checking emails and calling others, I got her to help me like nobody else. She worked through multiple steps and options with me. Now my husband can enjoy his birthday gift today!! Thank you!

Meg. handle my concerns dealing with my ticket situation efficiently in a timely manner as well her dedication to make sure I was satisfied. I feel like have a person I can always count on with any ticket issues. I will always use Vivid Seats and recommend the company to my friends and family.

I love using Vivid Seats!! My primary source for getting MLB tickets. So simple, great selection at reasonable prices. I just choose which field I’m going to be at, normally Petco Park or Wrigley Field. I recommend to all my friends. They make it so simple to choose the seats that you desire and send reminders if you don’t make the decision right off the bat.

Danny gave us the best customer service we’ve ever had!!! We were impressed! He went above and beyond to accommodate us!! Highly recommend him for promotion!! He did everything he could to make our order complete but the issue was on Affirm's end. He even did a 3 way call in attempt to rectify the issue.

I need a refund. A family emergency came up & I wasn't able to attend. If this could be fixed in timely fashion I would appreciate it. I do plan on using this app for future events. It was quick & efficient. I found seats that were to my liking & wish I would've been able to make the game.

I purchased my tickets on November 5th 2024. On May 15th at 1:21 pm, hours before the concert started, I was informed the "seller" backed out and I no longer had my tickets. This is COMPLETELY UNACCEPTABLE! Your remedy to the situation was general admission standing room only. Tickets I could have gotten for a third of the price of the tickets I had, however, since it was now "day of" i had to pay a premium for terrible seats. The whole experience was crap. If your going to sell tickets and "guarantee" them. Then follow through. Otherwise just say it's a crap shot whether or not the purchaser actually has seats!

A huge thank you to Celeste for helping us get out tickets for EDC Las Vegas.. Our original tickets were lost in transit and Vivid and Celeste were able to re-issue us new tickets and actually upgrade us to VIP free. Celeste called us personally and even checked in again before the event to make sure we were 100% satisfied.

I have a $209 credit that I wanted to apply. The chat said we can’t handle purchasing requests at this time. Your site under my account makes it very difficult to find the credit. It’s listed in the emails that I have a credit but at checkout I am unable to find it. That $200 is key since there is so much extra fees on top of the ticket prices. Need help!

So far, so good. Just too pricey. Wish the fees were less. Always Terrible how much we are charged. Oh well. It is what it is, but we go less and less to concerts because of this. If I change, you will have more fans.

It was very simple to use. Tickets were in my phone within an hour. Prices were fair and included fees plus discounted rate which made it easy to understand. You also get stamps for each ticket, which helps you work toward a free ticket after 10. I have never had an issue with Vivid.

Absolutely love the ability to buy my tickets with Afterpay! Not many places give that option and the purchase process was super smooth! I will most definitely be buying from VividSeats in the future, and definitely using Afterpay in a pinch! VividSeats is awesome, this review is rough!

The agent was friendly, helpful, and attentive while trying to resolve my ticketing issue. I was not sure if my issue could be resolved, but the agent escalated my issue without me asking and my issue was resolved within the hour. I'm surprised and happy with my experience with customer service.

Great system. Vivid Seats is my absolute go to when purchasing my event tickets. Very easy and efficient!!!! Have never had any issues with this system, have had situations with Ticketmaster in the past. The sellers are always on time or much faster than expected!! Also the games for future discounts is a major plus..

Quick and easy, a lot cheaper than StubHub, I have found over the past several events that Vivid Seats is a lot cheaper and availability is so much better. I recommend vivid seats to anyone looking to purchase tickets for any event. It's always worth looking first at vivid seats before looking anywhere else on the internet

Called to update email address and confirm ticket purchase. Spoke to a Ms. ** who extended wonderful, professional and personable customer service. Her people & communication were exceptional during the call. In this era where most companies focus on production and numbers, it is nice speaking with representatives like ** who take their time and make the caller feel more like a family member than just another number.

It is a page that charges much more for the tickets, I bought Tickets to see Shakira on May 16 in New York and 2 cost $215 and after buying them I looked at Ticketmaster and the two cost $160 in the same position, they also do not give the option to resell the Tickets, they don't have agents in Spanish only In English for claims, it is the worst thing to have bought on this page.

Adriana, a live agent with Vivid Seats, was absolutely amazing. There was an action required with the tickets I purchased. She was able to not only figure out what the problem was but she also upgraded my tickets with no additional cost. I truly appreciate how easy she made the whole experience.

Very helpful. Fast. And also very knowledgeable. The fastest I ever had someone from Vivid take care of my BUSINESS. If I have any other problems I know I can call back and speak to customer service for great results. Thank you so much for your time. I appreciate it.

I bought the tickets months ago, because you need to wait until they’re are confirmed you can’t resell them. I wasn’t trying to profit. Just couldn’t make the event anymore. Additionally, once I received the tickets I couldn’t etransfer the tickets. Will never be purchasing using Vivid Seats again. You should make it clear about transferring tickets and clear that you cannot connect them to Ticketmaster or anything else.

Had to download the app, then got rerouted to Ticketmaster, and Ticketmaster made me download their app. Just email me the tickets. Would not use again. Just overall annoying to use, not at all the convenience it purports to be. Vivid Seats is awful.

I had to get the people at the gate to help me find my tickets because it makes you go 30 different places on your phone. It was smelly. Wow the B.O!, but really fun! I enjoyed it. It was pretty clean, too. I didn't know the band but I was still impressed.

I received my tickets to the 5/13 Pearl Jam show in Raleigh, NC approximately 27 hours before the show. As we could not attend, I tried to sell my tickets. There is no option to sell my tickets on Vivid Seats. I'm told I have to wait 48 hours until I can sell my tickets. That doesn't work because it's after the actual show. I tried to sell on Vivid Seats and it tells me it can't find my tickets. I look up my tickets and there's no option to transfer or sell. I do not understand why a Seller was allowed deliver tickets to me 27 hours before the show if I have to wait 48 hours to sell them. I'm now out over $430.

I paid a lot for a parking pass for Rangers opening day. We got there well before game time and we were told the lot was oversold and was full. The attendant felt bad and said she was turning numerous cars away and the stadium was scrambling to find a lot to send all of us to. I spoke with other people being sent to the alternate lot that was a 15 minute further walk and they all got their passes at Vivid Seats too. When I called customer service they basically said it wasn’t their problem and offered no apology or refund. Never using vivid seats again. Total scam.

My concern and issue was not resolved. Will never use Vivid Seats again. I sent an email and got a generic response. When I responded to the email, got the same general response. It felt automated and that my issue was not truly looked into by a person. Truly very disappointed

I’m waiting to hear back from you guys about the wrong tickets that were sent to me. I was told over the phone yesterday it could several days correct the mistake. I look forward to hearing the issue has been fixed. The ticket number to correct the issue is **. I am not interested in any substitution, I want the tickets that I ordered.

Could of been better, the experience and tickets took forever to get. Next time, I’d appreciate if it was cheaper too or could of been faster for the price I’ve spent on tickets. Also would like to say it was a bad time cause I took forever to recover tickets and it also wouldn’t let me save to my Apple wallet.

We needed some seats for 2-3 Minor League baseball games this week & found a grouping of our size all together on Vivid Seats. The search was easy to complete, as was the transfer of the tickets to my phone. I had the tickets for some great seats within only a few minutes!

Excellent customer service - researched the issue and had the solution ready in 5 minutes or so. Gave me all the information in a short amount of time and left me fully satisfied. Exceeded expectations.

Ordered tickets for me and my daughter. Got an email saying we got selected for an upgrade for being a member and buying quite a few tickets through you guys. Awesome experience with the upgrade! Thank you! Hope to enjoy the game tonight with my daughter and some extra friends that we can bring along now!

Ordering was super easy and quick. Even though I ordered from Vivid Seats; my email said they’re assigned were being sent through TicketMaster. So I went over to TicketMaster and added them to AppleWallet. It showed pending for a while and now it shows that they’re assigned to a different AppleID. So I don’t know if they were reseller tickets or what, but they better figure it out.

In May when I bought my ticket for the first time using Vivid Seats, they seemed very inflexible. I used a certain credit card for the purchase while talking to an agent on the phone. After clicking I noticed that Capital One was giving a certain discount. The agent would not let me change the credit card for the purchase at that time and so could not receive the discount. It seemed a little too rigid and unfair, so I gave a poor review.

However, a few days later Alec from Vivid seats called, apologized and honored my discount. I really appreciated the gesture. So I can say- Your opinions matters to them and they will try to make it right!

I'm so happy I was able to get tickets to this event! Vivid made the process easy and quick. My friend is going to freak out once she sees the seats I was able to get. I'm checking Vivid first from now on. I will be changing the amount of notifications I get but other than that, it was a smooth process.

I LOVE Trivia questions!! So when I saw that Vivid Seats was giving a chance for fans to go to their favorite artist concert by just simply playing a trivia game?! I immediately signed up! Although I didn’t start on Day 1, I’m enjoying the questions asked every day. And I hope I’m selected for the Beyoncé tickets for the Cowboy Carter Tour! I love learning and answering questions about her, I love trivia games and I love concerts!!

So I love using you guys. You really do make it easy. Only problem is I'm still waiting on my tickets to the event tomorrow. It is just unnerving to be in limbo about tickets, when the event is the next day and I have received my parking pass ticket already.

QR code did not work. I had to pay for parking at the designated parking spot. I called customer service. Was asked weird question although it's obvious the QR was not used. I even have a receipt from the ball park. Not even sure if I'll receive a refund. Very upset.

Firstly, there was a problem with the electronic tickets, the scan code couldn't be delivered which I had to go out of the club and fight for my ticket to be reinstated. There must be issues between Vivid and Ticketmaster. Secondly, this ticket was sold/presented to me as a 9.6 visibility/comfort. Absolutely not, couldn't see anything from anywhere I was supposed to be. Tried finding a better spot elsewhere, soon after was asked to move. Thirdly, the club must have had some HVAC problem, there's barely breathing air available, it was extremely uncomfortable. All and all this was an experience I regret.

The way the seat availability was presented when I went to purchase tickets the night before the event made it seem like certain sections were not available for purchase. This was completely untrue as the venue was essentially empty. It does not take a rocket scientist to figure out why you did that. Because of this, I cannot and will not ever trust your site again to purchase any tickets.

Great help. Very patient and helped me a lot. I did not know how to sell my electric transfer tickets so had to receive advice. I was guided step by step and was able to do it. Now I only need to wait for them to sell! Thanks for the help.

Destiny was a HUGE help to get a problem with my tickets resolved. After a very frustrating experience with the main client service line (three separate calls over 5 hours) I was connected with Destiny and she quickly made sure that I was able to go to my planned event that evening.

I purchased Dodger tickets then the owner of tickets cancelled the sale after money went through, received a email from Vivid to correct the situation and was promptly helped with better tickets. And the service from customer service was top notch. I’m so glad I buy all my entertainment tickets thru Vivid and will always be a customer.

You charge over 30% for "fees". Absolutely ridiculous and way higher than any other site. You're doing nothing that requires that high of a charge. I woudn't recommend this site. There needs to be a flat rate. Charging hundreds of dollars to purchase a ticket is insane. The rewards program is an absolute joke as well. There is little to no value in it.

Tickets were good! With the seat I had it was hard to see at times with my height but got them at a cheaper price than most so can’t complain. Bought tickets same day and they were delivered to my email almost instantly. Overall a good experience. I definitely would recommend this app to friends and family!

I set up for a payment plan and when I submitted it it charged the full amount to my bank anyway and I was told no refunds could happen. Garbage! I don’t understand how the hell you guys think that is okay. Your system really screwed me over for real.

Excellent games and rewards! There is a tremendous variety and it's a great deal of fun. Plus you earn points toward discounted tickets and you can even win free tickets in some of the contests as well. All in all it is a terrific and worthwhile experience that I highly recommend.

Tickets were delivered 1 hour prior to event time. We were coming a state away for the show. But at the last minute we couldn’t come due to my husband's work schedule. Because of last minute delivery, there was no way I had time to resell my tickets. So I was out $350. I could’ve bought directly from Ticketmaster, and then would have had more time to try and resell my tickets.

When I try to move my tickets to my file it says there's an issue with the app and it will not let me. What can I do? Other than that I had an easy time with my purchase. The last concert I was able to move them over without any issues.

I received some of the best customer service I’ve ever had yesterday from your rep. I wasn’t receiving emails or my tickets when I had bought the tickets using Apple Pay just a couple of minutes before the game started. Your representative went above and beyond and did everything they could to help me out and get me my tickets. They were extremely helpful, friendly, and professional.

It’s literally easier for me to get into my bank than it is to access my ticket. There must have been 15 different verifications and links I had to go through in order to get to my ticket. I sat at the front door for 15 minutes and missed the band’s opening. I’ve probably left a total of 3 bad reviews in my entire life I’m not just complaining. Even once you get through the 600-factor verification, it’s a maze to find where the barcode even is. 2 workers at the venue were trying to help me figure it out and even they were stumped. Sorry for the bad review, but I won’t be using Vivid Seats again after my experience.

I purchased 6 and 4 tickets relatively close together and got a call from Vivid Seats. To my surprise they offered to put my group closer and upgraded my seats at no cost. And she was super nice and communicative. Top notch service. Sydney and Vivid seats thank you so much!

I bought a ticket to a concert by the Old Crow Medicine Show at the American Music Theater on May 9. I purchased the ticket in January and received a download so I could print the ticket. The ticket had an assigned seat and a barcode for entry. Yesterday I received a call saying that the seat was no longer available and I could have a refund or a new less desirable seat. I do not understand why I was sent a ticket for download and then the seat was taken away at the last minute. Two other seats a purchased and downloaded at the same time are supposedly valid. So obviously if I purchase tickets through Vivid Seats I cannot be sure that they will not be taken away at the last minute even after they have been sent to me. Consequently I will not be using Vivid Seats for any further ticket purchases.