Vivid Seats Reviews

It was my first time buying 3rd party concert tickets. I was concerned that I would not receive the tickets until the last minute (I was flying from one country to another for the concert), but I received them well in advance of the event. I'm very happy with the experience.

I recently made a purchase through Vivid Seats, and overall the experience was smooth and reliable. The website was easy to navigate, with clear filters for price, seating section, and view, which made comparing ticket options simple. I liked that each listing showed an estimated view from the seat and clearly labeled fees before checkout, so there were no major surprises at the end. The checkout process itself was quick, and I received confirmation of my order almost immediately.

I am 75 years old and in order to buy tickets I had to scan a barcode, download an app, provide passcodes, toggle to my email to find codes to verify.....etc, etc! I hope when I go to the concert I'll remember to bring my phone and can find the tickets! Way too much tech to spend a lot of money and still not sure where my tickets are.

Easy transaction and quick reply service. The only thing I don't like is that you receive the tickets only ONE DAY before the show. This makes me feel uneasy because we are driving a far distance to the show and staying at a hotel prior to the show (without ticket confirmation).

I've used Vivid Seats' app more than once and it's been very easy.

I recommend Vivid Seats and I use them primarily as much as I possibly can. They do a really good job of laying out, giving me visibility of what I'm actually buying. Transparency is good on what I'm purchasing from a seat perspective, and also, transparency is good from a fees standpoint, like when they list the prices of what they're doing, I know well in advance what the markups are. I feel like, for the most part, sometimes, there are seats that are available through Vivid that aren't available elsewhere.

I cannot recommend it enough! It made the whole process smooth and comfortable. The customer service was top-notch, and they went above and beyond to ensure I was satisfied. I will definitely be returning.

I've bought tickets from Vivid Seats before. I went with them again because they had a better deal on the Bruno Mars tickets that we were looking for. Their website was easy to use and I've gotten discounts as well. I would recommend them to others.

I really wish you were able to see the seats you are buying. 2 people paying for 3 seats each on the same row and they are even close. Ugh! But go back in and buy 3 more in hopes and they are right next to original purchase. Now we are forced to try and find someone to buy 3 of our tickets. Just make it easier on everyone and let us see the seat #s.

Hamie provided me with all the details I needed to make this purchase. She was detailed and took her time explaining each step of the transaction. We used my promo code, found excellent seats for a group of seven. I will use VividSeats again. Thank you.

To be honest, I was worried that I will never receive my tickets. I didn’t have high hopes. I was very worried. I thought my tickets will arrive two days before the event. I didn’t see the need to download the app tbh. However, a week and 2 days later I received a link to download my tickets! Yay! This experience was a first but I will try again next time.

Horrible customer service. Neither the phone number nor the live chat allows you to connect to a live person. The bot keeps regurgitating same nonsense. Never received my tickets, even though their email said it was sent to Ticketmaster. Ticketmaster confirmed Vivid Seats never sent anything. And the app is telling me they will fix this by the last minute of the event. ** bounces email back, saying they are not receiving any messages.

⭐☆☆☆☆ Misleading parking offer — ended up paying almost $48. I purchased Monster Truck Show tickets through Vivid Seats in early January for the January 31st event at the Amica Mutual Pavilion in Providence, RI. The tickets were expensive (about $46–$47 each), but I accepted that. The real problem came after the ticket purchase. About a week and a half later, Vivid Seats emailed me saying, “Save time and money by purchasing your parking in advance,” and labeled it “Amica Mutual Pavilion Parking.” Based on that wording, I reasonably believed this was official on-site venue parking. I paid over $21.

Working with Allies was fine, but then had to go to get app. Then created an account then a password, once I got all registered, then transfer tickets to my phone or computer then print out. For people like myself that’s not real computer savvy, it’s just about impossible and a bunch of s—— crap

I used the mobile website for my purchase experience and was mislead about the section where my ticket was located. I was led to believe it was in a much better location than it was. I tried to work with the support service, but could only get form responses and no real help.

Trying to send a ticket to my friend before the show, and it says connection failed or something. It’s not letting me access my 3 tickets. First time using this platform and kind of confusing. Bought tickets but why can’t I pull up the barcode?

It was a long wait but they finally came! Purchased on 10/31/2025 and didn't receive until Jan 31, 2026. We spent a lot of time "fretting" about possibility of a "scam" but they finally came. I just hope the play is worth the long wait. In retrospect, it was probably our inexperience in purchasing tickets this way. Vividseats was upfront and honest with us in all communications.

Ivy was very helpful and made purchasing my concert tickets easy! I had several questions and she was able to answer them all. Thank you for the excellent customer service. I will be using your company in the future.

There are a lot of steps and downloads to make sure you get the tickets. I understand making sure for security reasons, but I am not very techy and I freak out trying to do 17 steps to get my tickets. Few steps or easier access for new people to use this would be helpful for someone like me. Thanks

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Kind of hard to get ahold of my tickets, I have been a customer and have had my account and I am not able to retrieve my tickets. They states they’re posted, or delivered. I have transaction # and I also have the receipt.

I was able to get courtside tickets, which is something you don’t easily find on official ticket sites. The selection was excellent, and the seat details were clear, so I knew exactly what I was buying. The checkout process was smooth, and my tickets were delivered electronically without any issues well before the game. Everything scanned perfectly at the arena, and the seats were exactly as advertised. Being courtside made the entire experience unreal, and Vivid Seats played a big part in making that happen.

This is the only place I buy my concert tickets, best price, always delivers early. No need to shop around, Vivid is the most professional and outstanding prices to be found, peeps! You guys are awesome.

I had a mixed experience with Vivid Seats. The ticket prices were reasonable compared to other sites, which is why I decided to purchase. However, I was surprised (and a bit uneasy) to learn that the tickets won’t be available until the day before the event—which is still about six months away. That delay definitely leaves me feeling uncertain.

I did not receive my tickets the day of the concert. Couldn’t pull them up at the door. Management of the facility said there was no record of the tickets. The order number was wrong.

I love Vivid Seats! Getting my resale tickets has always been a smooth transaction. I really appreciate playing trivia to earn credits towards purchases. I have been using Vivid Seats for at least 5 years.

Great customer service, great information and knowledge. Was a very easy and hands free way of purchasing tickets. I will forever continue to use Vivid Seats, they have the best prices out of all ticket sellers.

When buying pre-sale tickets be patient and keep an eye on your email. I placed my order mid September and I received the tickets mid January. The concert takes place on June 20, 2026. Thankfully, I did receive the tickets with plenty of time to spare.

No issues on ordering ticket, quick with no issues for Bob Dylan! Can't wait to see him. Should be a fantastic show seeing a legend. Definitely one off the bucket list. Want to catch all those whose music we grew up.

Vivid Seats is a very easy app! It’s quick and it’s easy to get tickets and pay for them. My only suggestion is that they should be giving you a total before you have to click a payment type. I had to click on my Apple Pay in order to see the total. And I do not like how my ticket price went up five dollars within four minutes. That’s a bit crazy!!

I bought a ticket a month and a half ago for my daughter to attend a concert. I received the confirmation email. I opened it tonight to forward her the ticket that was bought and paid for and I got a link with about a transfer to a new venue with an up charge for $20.and a $130 credit. So I only expect a $20 charge. We have some big problems that I would like to resolve as quickly as possible.

Worst Experience Ever!!! Is anyone there?? I call and after several press 1 and 2s You drop my call! I ordered Eagles Tickets yesterday through your representative and NOW you cancel my tickets!!! WTF! And NOW I can't even talk with anyone! Rip OFF! This is not a good business. Never again!

I love this app! I play the games often and get a bunch of entries for free tickets! I love that local events are the first things I see. From high-school sports to Plays at the local theater, everything is in one spot! Perfect for my busy lifestyle.

Janbert N was amazing, he helped me through the process so that I was able to purchase my tickets. Janbert was extremely professional & kind, not to mention patient! I truly appreciate that I was able to have Janbert N! Thank you.

I called to book a ticket as I specifically wanted seats in the middle section of the orchestra. I got a very helpful agent who helped me select and buy a ticket. When I received it several days later it was in the side section. I contacted customer service as obviously the vendor misrepresented the tickets and Vividseats did not check it. However another customer service agent said that as long as the ticket is the correct row it is still a valid sale and that the first representative made a mistake. I requested to open a case as I don't want seats in the side section that were priced like the middle but I did not receive a confirmation of that, I don't know if anyone is looking at it. Very disappointed in how you take care of your customers

On 10/31/25, I bought tickets for a birthday celebration to see Beethoven's Fidelio on 1-25-26 at the Capitol Theatre (SLC). As I selected specific seats (about 5th row, center, mezzanine level) my husband and son helped choose them. I thought I was on the Utah Opera website but possibly the seat choice landed me on Vivid Seats. In the moment, I was happy to have secured the tickets. I was then prompted (six separate emails) to set up an account, download the app, log in for my order # for ticket pickup instructions, informing me through yet another email of my tickets requiring "Special Delivery Services," and an authorized payment of $475.78 (via Paypal).

I have received the email, but I can't open it and print my tickets. Can you send them to a different email or how do I get the account deleted from my Google account and then use my phone number to access the site?

This was my first time using Vivid Seats. Received tickets minutes after ordering them. Super easy transaction! So far a great experience- I would use vivid seats again- highly recommend for ticket purchasing.

I cannot access my tickets because the app will not load them. I have tried redownloading the app, signing out and signing in and going on and off wifi and the app will still not load my tickets. I am told to review my connection and try again.

I really appreciate how Ivy took her time to help me find tickets and I didn't feel rushed. I am grateful we were able to work together to try to purchase front row bts tickets even though they were bought already. Fingers crossed in the future I can find some new tickets that go on sale and I will definitely reach out to Ivy again for support!

Excellent customer service and she explained everything very clearly. She was also able to price match for two tickets and that was fantastic. She also explained all the terms very clearly at the end. I am happy with my overall experience.

Amazing service and quick to remedy the problem when I needed new tickets! Amazing! I've been wanting these tickets so bad and I asked about delivery since I've never used Vivid before and there was an issue that was fixed in seconds and respectfully!

The process was very easy and not stressful. I had peace of mind knowing that I got my transferred tickets right away. The multiple verifications making sure I got my tickets was also very helpful. I also appreciated the fact that they went straight into my Ticketmaster account, which also verified that I RECIEVED THEM. I will continue to use Vivid Seats in the future.

Thanks. This is an awesome service. My tickets were delivered quickly without hassle. I will definitely use this service again. That’s why they are the premier app when it comes to buying show tickets in Austin.

No issues. Appreciate that all fees are included in price. Has become necessary evil since shows now sell out before general sale opens. Kind of annoying that we are asked to confirm receipt of tickets and then forced to complete a review. That’s the only complaint.

Purchased tickets and received them in my email within minutes. Process was seamless and I was able to find seats at an affordable price at a very great location in the stadium. Will definitely purchase from here again in the future.

Received confirmation immediately. Easy to navigate site. Information clearly stated. Would prefer to receive tickets upon payment. Would recommend and will probably use again to purchase more concert tickets in the future.

This company was extremely frustrating to deal with. I was trying to purchase tickets as a birthday gift for this Saturday. This is a once in a lifetime event that falls on someone’s 40th birthday weekend, so timing was very important. I first attempted to purchase through their website and kept getting an error message saying the option was unavailable and to check my billing information. My billing details were correct and I was using a legitimate bank card. I tried different browsers and even used two separate cards with no success.

I called due to my $25 credit from the app not being applied during checkout for my Bruno Mars ticket. Waffah answered and immediately was ready to help. She did everything I could hope for and even gave me more excitement for the show.

I ordered tickets on December 25th for an event on January 23rd. I was charged $704 in my checking account for 4 tickets but never able to download them. Anytime I tried to access them it directed me to FAQ but never someone to talk to. I finally reordered 4 new tickets which I was able to access. I can’t seem to figure out how to get refunded my original fee because the help center is NOT helpful or available.

Very easy and reliable. I use this app for concerts, sporting events, etc and I have never had an issue. The seats are always what you see online and they make it very easy for the consumer to buy and enjoy.

Jarin was very helpful and explained everything I needed. I purchased my tickets through her because she was so helpful. She was also very friendly. Thank you :) She was also quick at completing everything…

Having problems getting my tickets. Getting the tickets was easy, but now I'm having a problem getting them. Please have someone reach out to me because I have never used this website before. I hope I can get these tickets because my mother-in-law is supposed to come.

Purchased the tickets and downloaded the app. Tickets are not found in the app. When I messaged support I was told that the tickets could take as long as the day before the event. That does not help when I purchased the tickets as a birthday present for February 8th. Please help!

I spent a lot of time on the phone with numerous representatives. But I am happy to report that the outcome was positive. It was credit from 3 years ago. They stand by their word that the credit never expires.

It appears our ticket purchase through Vivid was transferred to Ticketmaster. I am not happy about that and don't know why that happened. Ticketmaster is requiring that I register with them before they will release tickets. Vivid told me that tickets would be released on my cell phone one day prior to the concert. Confusion!! What is going on here?

We got a good deal purchasing tickets from Vivid Seats. Our customer service person was Sed and he helped us with our purchase and got us a good deal. He was very diligent and made sure our order was correct.

I purchased tickets to an NBA game and the tickets transferred promptly to my Ticketmaster account. I received an email confirmation from Vivid Seats immediately upon purchase; I have used Vivid Seats for concert tickets before and never had a problem.

Big rip off! Do not recommend! I paid more than double for tickets. When they sent my ticket, the actual price was listed on it and it was less than 100 bucks. This is not disclosed during the initial buy to include the fine print. Very misleading and deceptive practice!

I can’t get my tickets into my Apple Wallet. It shows up as ** barcode and not as an Apple wallet ticket. The venue I am going to says it does not accept bar codes. How can I get it into my apple wallet?

Was a bit confusing in the beginning of my search, but got easier as I went along. Just wished I could see the seats better on the seating chart. Soooo excited to see Bruno Mars just before our 51st wedding anniversary!!!!

Easy to navigate. I use this app for everything I need. Basketball concert Hockey tickets. I even buy parking tickets and gifts for everyone I love and care for. There is nothing you can't do with this app. Just open it and search up anything and everything.

Very easy to manipulate the site to find the event we were looking for. We will definitely continue to use Vivid Seats for tickets. We have purchased theater tickets and concert tickets and have never been disappointed in our Vivid Seats experience.

Transaction was fast and easy! Uploading the app and info was a breeze and listing was cheaper than anything I had researched. I received confirmation within minutes as well as my tickets after account setup.

I love Vivid, but it was annoying that my first 2 selections were listed but not actually available. I had to scramble to choose a listing. It would be nice if the listings were arranged by row so all listings at $60 dollars starting with row 1 moving up so it’s easier to choose.

You don’t make this easy…. I want to just be able to accept my tickets, transfer them if I want, and have a nice, easy PDF savable receipt. I have to hunt down allll of these things. Taking me way too long. I’ll remember not to use Vivid Seats again unless the price is significantly better

Great choices. Nothing against them. I just hate when prices go up for 1 ticket (that’s everywhere) and being unable to see which specific seats I’m picking. Can’t wait to start booking this year. Why not Vivid.

I attempted to login with my windstream.net email. Upon email validation, I didn't not receive the "magic email", initially. After speaking with support, my tickets were transferred to ticket master for download. Problem solved!

Received tickets much quicker than expected. Was told they were going to come within 2 days and got them within 2 hours. Process was seamless, wish they’d just show prices with all fees and taxes included

Quick and easy transaction, completed my order and received my Ticketmaster resale tickets instantly! Very pleased with the transaction and ease of purchase. Tickets on this site ended up being cheaper than those on Ticketmaster, and without the hassle of waiting in a queue.

Agent was very knowledgeable and helpful getting me the best deal. Will definitely use Ivy again for any upcoming events. The service is seamless and makes buying tickets a lot more enjoyable. I would use Vivid tickets over Ticketmaster any day.

All is good. Think Pacers game for me. I like this app because you could find everything on, concerts, shows and games from all the sports. I recommend to everybody. You can buy and faster can have your tickets ready to be show.

I bought two tickets last night to a college basketball game and forwarded them to my son through his phone number and I got an email confirmation saying that they had been transferred to him, but somehow he never got them in his text messages like he was supposed to. So I’m not sure this was an issue on your end or his end, I’m really not sure but he never got the tickets.

I have twice tried to purchase tickets for comedy shows in Boston. Both times, the tickets sold out from the venue in under a minute. HOWEVER- they claim to be 'available' on Vivid Seats for triple or more the venue price. I am deeply saddened that this is the practice we accept and that people are supporting third-party resellers to bulk purchase blocks. The venue claims it has no knowledge of who/what purchases tickets once they go live, and I am certain neither the venue nor the artists benefit from these fraudulent sales practices. Seeing that I could/would spend $618 per ticket [if purchased through VIvid Seats] to see a show that would actually cost $70 per ticket makes my soul weep (and probably vomit a little, too).

Max was so helpful and patient! For some reason my order kept getting canceled. But he worked hard on it until we could get it all settled. I spent forever on chat support before them finally ghosting me. So much better than the chat support!

Quick and easy service, I am very thankful for how smooth the transfer of tickets was. It has certainly put my mind at ease ahead of my trip to Canada, knowing I have tickets for the events I want to see. Now really got the excitement to go and I can’t wait!

If I could make it a 0, I would. I purchased tickets for a concert over a year ago for 241 dollars and received no refund. I got to the gate and they never worked! I have been checking in consecutively and contacting constantly to no avail. I am looking to continue escalating this to the FTC and BBB. I have attached some of the many numerous calls, the tickets I had to repurchase, and etc. If I am not refunded I will continue to escalate this. I had to repurchase tickets at the gate! This is ridiculous and I will never recommend nor buy tickets from your company again.

The things this app offers is more than other ticketing apps. The game center is intuitive and can give great rewards and tickets are cheaper here than on other sites. The app overall is easy to use and understand and is mostly a seamless experience outside of the occasional lag that I've experienced with the map at times (mainly when I'm off of Wi-Fi). Overall, this is my go-to ticketing app and I doubt that'll change.

I will never use Vivid Seats again - this site is a scam. ABSOLUTE FRAUD!! They price-scalped us on tickets for a Broadway show - these tickets were TEN times the normal price. The tickets never came despite getting an email saying they were on the way. When we called to ask, they kept saying that we will get them soon. This was a lie. They sold us “ghost tickets” - aka they never existed. THREE customer service representatives lied to us. No one admitted the truth until 2 HOURS before the show. Then all of the showtimes were sold out, and we couldn’t even see the show. It was a complete disaster - the lack of professionalism and accountability was amazing. The only thing they helped us with is a refund… after spending 15 hours figuring out what happened. It ruined our day.

Easy, quick, and very efficient. Less expensive than any other second marketplace, will definitely be coming back here again if I need tickets for another event that is sold out. Tickets came super fast, within minutes.

Excellent all around experience, very quick affordable, and exactly what I wanted. I love the simplicity of picking exactly what I want and having it delivered exactly the way it should be. Vivid Seats is the only way to go if you want to experience.

I was really pleased with the service I received and how quickly my order was placed. The agent understood my issue and was able to get me a discount on my purchase. I also got the email confirmation before I was done with the phone call.

Vivid Seats was an easy ticket site to use. I ordered my e tickets and got them immediately in my Vividseats app. Very pleased and will buy from them again. They were transparent in their pricing and showed total cost plus fees before purchasing.

Easy to find, buy and get tickets on resale! I was unable to get tickets in the original sale event, and as I kept looking, Vivid Seats allowed me to get tickets for one of my favorite rock bands, Rush!

I do not have access to my tickets. I think this is fraud. I have received no less than four emails. I received no advance notice as thus being a secondary sell of tickets. I have been given no info on access

Vivid is my go to for tickets to sporting events and concerts. I’ve bought tickets from other resale apps a couple of times, usually when the seat location I’d like is not offered on Vivid for some reason, but that is rare. Vivid consistently has lower prices and the app is seamless. Only once did an issue occur, but a call to headquarters rectified the problem during the course of the phone call.

Awesome job to a situation that felt like a dead end. The representative took action immediately and found me a solution. Looking forward to working with Vivid again in the near future. Love love ❤️ love.

I wish we could see where the seats are. I bought some because it was a fantastic deal, but not where I wanted them to be in the row. Wanted center...These seats are left side. Wouldn't of happened if wasn't buying seats blind.

I feel the Game Center is such a nice way to play when you’re bored and still feel accomplished. It brings together simple games that don’t demand too much time, yet they keep your mind engaged and entertained. I like how you can jump in for a few minutes, challenge yourself, and walk away feeling like you achieved something. Winning points, unlocking achievements, and seeing progress adds excitement without pressure.

Price of last minute tickets, will definitely use this site again. This is a very reliable site, Greet contact through email, promptly. I'll definitely use this ticket company in the future, will recommend to family and friends for sure

Was quick, easy, and painless. Took 10 mins from payment to receiving tickets. No hassle or nonsense. Got multiple confirmations, then simply downloaded the tickets, problem solved. Would definitely use again. Thank you!

Perfect experience, Easy, fast and very self explanatory. Also gave an additional % off which was very generous. Will definitely purchase tickets through this site again. Super excited to see Mariah The Scientist.

I received this as a birthday gift and was genuinely excited to use it. The purchasing process was very smooth and user-friendly, with no glitches or technical issues at all. Adding the tickets to my digital wallet was quick and convenient, which made everything even easier on the day of the event. Overall, it was a hassle-free experience and a great gift that I truly enjoyed.

I had questions about the Final Four All Sessions language. My rep Was helpful and double checked my question when I had nerves and helped me complete a task in 15 min when originally I’ve been spending hours online trying to understand.

On December 19, 2025, I purchased tickets through the Vivid Seats website for the Missouri Botanical Garden “Garden Glow” event (Order #**). The total charge was $126.12. The Vivid Seats website presented itself in a way that created the impression it was the official box office or primary ticket seller. There was no clear or conspicuous disclosure at the point of sale that Vivid Seats is a secondary resale marketplace. After completing the purchase, I discovered that identical tickets purchased directly from the venue were $24 each, while Vivid Seats charged approximately $64 per ticket for general admission.

Using Vivid Seats was a terrific experience. Purchase was quick, and the delivery of tickets was instantaneous. Professional and thorough. I would use Vivid Seats again, and do recommend it to others. Thank you.

It was very quick and I got updates every step of the way making the experience less stressful. It was very easy to navigate and gave clear instructions. Having good guidance to help me with my order and understanding the process in which they go in made my experience fun and made it where I didn’t worry about why the next step way. I was given in advance an explanation of how the next step was going to go when we got there.

Love the service and the incentives! Especially when we are able to place an order last minute, that really helps. Customer service is always great whenever I run into a problem. I also love that I could use this when I travel. Would definitely recommend to family and friends.

Yes we received correspondence right after our purchase but now I am getting emails from Vivid Seats and Ticketmaster so which one will I access tickets from? It is saying I will not receive them until the day before when we are already making the trip to Las Vegas.

I love Vivid Seats but the customer service dropped the ball. My tickets did not arrive in a timely manner and when speaking to the agent he offered the ability to cancel but no compensation. I waited 40 minutes embarrassed with my wife at the gate. Not happy with the result of a $50. voucher. More compensation should have been offered and no person has directly reached out which we found disrespectful. I love vivid seats and have bought tons of tickets but I have never experienced a mishap like this.

Was great and very helpful! Was very clear on everything and helped me get what I wanted. Would definitely keep buying more tickets through VIVID seats. I received my tickets as soon as I paid along with the confirmation. The person on the phone stayed until I confirmed everything.

We had a 6 year old gift card and the representative, Alyssa made the purchase seamless, finding our information and processing quickly. It would be a lot better if you could look at the exact seats instead of just knowing the row. Definitely makes a difference in the experience.

Please do not waste time or money on Vivid Seats! Not only is it far more overpriced than SeatGeek or Ticketmaster, but the probability of receiving fake tickets is very high. The customer service is in India so expect delays and miscommunications with no resolution.

Purchased the same tickets as my husband from the same site in the same section and spent $20 more? I don’t understand why there is such a vast difference when we were both using the same app at the same time. That seems very odd to me and I’d like a reply.

I am so impressed with Vivid Seats - my Pistons tickets were incredible. When I was worried about receiving the tickets, vivid seats ensured I would be good to go. The tickets were comparable in price to others and I love that I can be rewarded for being a repeat customer.

We got the tickets we wanted for the Knicks vs Hawks game. I would recommend this service, as it is very reliable. Don’t be put off by the fact you get your tickets a couple of days before the game. We were not worried about that. I would use it again.

I didn’t realize this was for a whole other state and I can’t go to this event. I tried reaching out to customer support and I keep getting and AI with no help. I’m so disappointed. All I wanted was just credit. I don’t care if I don’t get my actual money back. I just need help.

No email received for this purchase. Still waiting for tickets. I am hoping that the tickets get sent to me soon as my credit card was already charged. It should not take this long to receive my tickets. I will probably need help in dealing with situation.

My experience was seamless, start to finish. I've never used the site before, so I compared it to more of the popular sites and they were comparable, if not cheaper than the known sites. The pricing along with the discount was the best I could find. Will use the site again, and recommend it to anyone.

I purchased two tickets to the Ryman Center to see Amy Grant and Vince Gill. The tickets were not valid for the event. Amy Grant does not accept second party tickets. So I called customer service so many times. I was hung on, the call was lost, I never got help to refund my ticket. I have called since then and still no help. I am out 211 dollars. I tell you to never ever purchase from this company. I will never recommend them. So disappointed. I hope they are happy that they scammed an old person.

Purchased tickets via Vivid Seats and received link to access tickets from Seller fairly quickly. Ordered for Columbus Blue Jackets versus New York Islanders in December and ticket link came through within 15 to 20 minutes to my email. Remember to save tickets to Google Wallet etc for easy access!

It was easy navigating through the page and was able to purchase tickets at a fair price. Great page overall. It was very useful to have different payment methods, especially having KARMA to be able to pay in parts. It was very informative and has great security feel to it.

Searching for the tickets and the buying experience was easy and fast. I received the tickets immediately from a ticketmaster transfer which was convenient and felt secure. Prices were cheaper than other third party ticket brokers. I would recommend to friends and family.

I had a positive experience with Alyssa. She is polite, speaks well on the phone and is above average patient. I bought a ticket in row G or orchestra but my email reception does not show the location. That is not her fault, I received the email After I hung up. Can you include my row and seat?

Very suspicious website. Ticketed seats were not what we ordered and while 'fees' were included, there was nearly $100 in fees when we finally saw ticket price. Be warned, double check purchase vs ticket delivery.

Good experience except that we didn’t receive the tickets right after order, makes me a little worried as it says they will be delivered by the day before the concert. I would like to to receive them a little sooner as it would make me less worried about possible scams.

Very good experience. This is my first time using this service and I am very satisfied. I logged in to get quick numbers on the musical, and found what I was looking for super fast. This is better than Ticketmaster and lots of other sites I've used.

I think this is a GREAT website, but I need to change my phone number on my account. I’ve had this account for years, but phone number was different. Can you please change it or how can I? When you send me a code on my phone, it goes to an OLD numbers, therefore, I can’t get my tickets. Thank you!!!

I ordered 4 handicap seats and they sent me the wrong order with no solution. Very poor. I order all the time with vivid and have never had issues. Never thought this would be my experience. How are people in wheelchairs supposed to walk stairs. Noted in my book.

Great customer service! Very accommodating. 10/10 experience. I was worried about not getting my tickets but customer service thankfully gave me new tickets. Very happy overall and will continue to use Vivid Seats. Thank you for the great customer service.

Extremely confusing to find tickets after purchase. I spent $200 for one ticket and I cannot find it on the app or on the website? What kind of scam is this anyway? Would not recommend and will never access again. And the add-on charges? Absolute thieves.

WORST TICKET COMPANY I HAVE EVER USED!!! I will never recommend or use your company. First of all, you RUINED a 25th Wedding Anniversary gift by not fulfilling your responsibility in transferring purchased field passes. I spent hours and hours dealing with an insane amount of customer service people trying to fix this issue only to be resolved two weeks later. Horrible and clueless customer service representatives who don't understand the needs of customers. Yesterday, I purchased tickets with the credit that was given to me with the SF 49ers tickets and that was a nightmare!

Always competitive or better! Great incentives others don’t offer! Love this App. Would definitely recommend to a friend or family. We’re big on hockey, basketball, football, baseball! They always have the best offers. Even concerts we always look here first.

I purchased these tickets for my friend and I with less than two hours before the show, and we received the tickets very quickly and easily! I’m excited for the show and can’t wait. Price was unbeatable and we’re looking forward to seeing the Jonas Brothers again!

Very easy and simple to find online. Using these tickets as a Christmas gift for my father and my brother. Never used this website before, but it was very simple and I hope the customer guarantee of getting my tickets is true. So far so good. Thanks!!

Everything went great ordering my tickets for Phantom of the Opera. Not 30 minutes after I ordered them, I thought I should have purchased the insurance for the tickets. I contacted Vivid and they said because I didn't purchase the insurance at the time of the sale, I couldn't do it afterwards.

I go on Vivid Seats a couple of times a week. I find I can always find good deals. I also like how the site is broken up into different sections. Great selection of seats that weren't available on the primary ticket sites. I managed to find seats for a much better price than I expected. The checkout process was transparent about fees, and the 'Buyer Guarantee' gave me peace of mind. Everything worked out perfectly—will be using them again for my next event.

I am having trouble navigating your app. The app shows I have no orders. I am wondering if there is supposed to be a QR code to prove I bought the tickets for the Utah Mammoth vs Predators on December 29 at 7pm. My email shows an order but I am not sure how to present this at the door.

Great experience, would recommend to my family. It was easy to get the tickets. The website was easy to use and user friendly. I received the tickets by email. I look forward to getting my seats and using these for the concert. Please buy on this website

Ordered 4 tickets on December 18th for stranger things in NYC on December 21st. Tix were supposed to be e tickets sent by dec. 20th. By midnight. They never arrived so I called first thing on Sunday morning. Was assured that I would have the tickets by 11:00 am so me and the 4 girls head into nyc. Called again and again. Long story short tickets never arrived and I was stuck in NYC with 4 kids and nowhere to go. No tickets, no compensation and it was freezing. I’ve never been treated so badly ever by a company. This has to be a scam. I don’t know if any other reason that this would happen other than that. They should have told me at 9am when I called that there was a problem. They should not have allowed me to go into the city with 3 kids in tow. This was a nightmare.

It's cumbersome to set up the app. Should be able to receive tickets in email, however, requires you to download the app and in order to set it up it requires multiple steps to confirm your order and your email and to complete this review. Really doesn't seem fair.

I’m very happy about the stamp program you guys have. I love knowing when my favorite bands are playing and all the pre- sales. I recommend you to all my friends and family!! Thank you so much. Parking passes and extras are also available. You don’t need any other app.

I had a great price. Awesome seats. I can’t wait to see Lady Gaga. She’s one of my favorites. I’m so excited. I can’t wait. April. Can’t come fast enough. Thank you so much to this website for making this happen. I’m so appreciated. Happy holidays. Merry Christmas. Happy Hanukkah.

Quick ticket delivery! :) It was my first time buying from a reseller and I was nervous if it was legit. Overall, I had a great experience using Vivid Seats. The purchasing process was smooth and easy, and I appreciated how clear everything was from start to finish. The reseller communicated promptly and professionally, which gave me peace of mind while waiting for my tickets. My tickets were delivered as promised, and everything worked perfectly at the venue—no issues at all. Overall, the experience felt reliable and stress-free, which is exactly what you want when buying tickets. I’d definitely use Vivid Seats again and wouldn’t hesitate to purchase from a reseller on their platform in the future.

Always a great place to go when I can’t find tickets anywhere else. Reasonably priced as well. I never feel taken advantage of. I have purchased Yungblud, Odesza, and Taylor Swift. Always a great experience and the free ticket is a great bonus. I will return.

Thanks Vivid Seats for your help with my upcoming tickets. It was a good experience even tho I made a mistake purchasing the tickets and had to repurchase the Atlanta tickets. I guess I will go to NJ this spring. I'm new to buying tickets through Vivid Seats.

I have email from Vivid saying tickets are ready to download. I log into the app. App knows me, it sees tickets, I hit download button and nothing happens. The Vivid chatbot is worthless. It keeps asking me to do the same thing. HOW AM I GOING TO GET THE TICKETS?

Service was fantastic. I called with questions about taxable events upon transferring tickets to somebody, and the rep was very knowledgeable and helpful. He walked me through step by step on the process of receiving and transferring tickets. I couldn't be happier. 5 stars.

The app Vivid Seats is amazing for many, many reasons, but the game trivia is so fun and keeps me coming back every day to play. The amount of different subjects that they let, put into the game trivia is so fun and appealing, and it’s so fun that you get to play to unlock money off your tickets.

I’ve purchased tickets and received an order confirmation to download the app to receive my tickets even though I checked out as a guest. Now I can’t view the “received” tickets at all. I’m stating to think I got scammed. Assistance will be greatly appreciated.

Do not waste your money on these folks or you will be stuck like me!!! Your website kept Crashing when I was ordering, ended up with two extra seats. I spent 6 hours on your "Web Chat" with the stupidest AI Bot ever.

It says I received my tickets but get an error code every time trying to open. Luckily, my show isn't for some time, but imagine if I needed to access them ASAP. NOT GOOD. There isn't a clear way to contact customer support. Still trying to find it.

The best company to book your tickets. Highly recommend using Vivid Seats. Thank you will purchase tickets here each time! Looking forward to the show we booked here through Vivid Seats. Easy website to use and book. We are so ready for the rod wave experience.

I’ve received my email confirmation but I have not received my tickets on the app. I have messaged support and still no tickets. My concert is in 2 months and these tickets were supposed to be a Christmas gift for someone. I have never bought tickets from these app before and this is my first experience.

Quick and easy delivery and order. Plus saved money with a discount code that was emailed prior! Cannot wait to take my boys for an early Christmas gift as I will be working the game. Appreciate the code saving money prior to the holidays as well.

Paid £200 for tickets I never received. There's no way to talk to a live person and because I never received a confirmation for my purchase, no way to find these missing tickets. I can see the money left my bank and that's all I have. Never again. No money back guarantee.

Easy to follow. Like that I can see the view from the seat before purchase. I was able to easily use a coupon code. Transfer of tickets took a few steps. But I was able to receive and link the stadium and Ticketmaster tickets. Overall the experience was positive. I would use Vivid Seats again.

The process was very easy and convenient to get the tickets. I appreciated the fact that they were ordered from lowest to highest price and that I could see the picture of the seating position so I knew the kind of view I would be able to see depending on the tickets I bought.

The image listed with tickets was not accurate to view leading to purchasing misleading tickets. The view did not update until after I purchased tickets. Meaning that the tickets I now have and cannot be refunded are not the view and seats that I expected.

I have not received my tickets and when I try to access them it doesn’t let me saying check my internet connection when my internet is fine. I have even tried talking to the support chat and they are not helping me. I don’t know what else to do since it is not letting me access my tickets or nothing.