Vivid Seats Reviews

I am beyond frustrated with this entire experience. I tried to use my reward credit to buy a ticket for an upcoming event and every single time my purchase was immediately canceled. I reached out through the app and ended up chatting with four different senior specialist none of whom could solve the issue on top of that. I called customer service multiple times, wasted hours explaining the same situation over and over and still got absolutely no resolution. What makes this worse is the complete lack of accountability. Instead of anyone taking ownership of the problem I was basically brushed off and told to go somewhere else to purchase my ticket. That response is insulting and unacceptable. Why even offer a program reward if I can’t actually use the credit when I need it most. At this point it feels like no one cares about fixing the issue or valuing my time as a customer. I am angry. I’m disappointed and I want answers not excuses.

It was good and fast. I didn’t have any problems. I would recommend it. I could see the map clear of the seats and I could see the Row Alphabet and the numbers. I saw the stage area clearly and the payment info was protect and the ticket was sent promptly and that’s it.

Was a good experience, I called and booked and the process was easy!! The female worker was very efficient and polite. Made the transaction easy. I would use this again. I wish the prices were not so high and could be more cost-effective. But that is not their issue.

Vivid Seats has the most affordable ticket prices than any other ticket site. It is easy to use and navigate. I would definitely recommend VividSeats to anyone who is looking for a reliable website for concerts, comedy shows, and other fun activities. Thank you, VividSeats!

The process was quick and easy. Loved that we could use a source of payment that was in the form of a payment plan. I will continue to use this site when purchasing tickets. Tickets were easy to find and easy to navigate on where I wanted my family and I to sit.

I had such a wonderful experience with Vivid Seats! Their prices are by far the best and very budget-friendly compared to other sites. I purchased a My Chemical Romance pit ticket for Fenway Park, and I was a little nervous about receiving it. Thankfully, their customer service team was amazing! A kind gentleman helped me on a Sunday, reassured me every step of the way, and guided me through the process. Since it was for Fenway Park, the ticket was sent directly through the app, and he made sure I felt confident and secure. I will forever be thankful for the excellent service I received, Vivid Seats truly goes above and beyond.

Great! Very easy experience, with great choices at reasonable prices. User friendly. Quick delivery and easy to use site. Used the app on my phone and had tickets bought within minutes. Easy to compare seats. And love the rewards earned to apply to the next show!

Overall, this Vivid ticket experience was very disappointing - but your customer service were able to salvage a potential disaster by securing 2 tickets after the show started. When I purchase tickets from a vendor like vivid, I fully expect those tickets to arrive. When I saw that my Floor GA tickets to my daughter’s favourite band hadn't arrived yet - 30 min before doors opened - I reached out to your team. Sadly, the tickets i purchased never arrived. And by the time your team was able to confirm that they never would arrive, the other reasonably priced good tickets i had been following at the time of my purchase were no longer available.

Andreas was very clear as to what our options were. Found the best seats at our price level. was familiar with the system on which we had a lot of questions. Left feeling good about our purchase. We even had a question about a previous purchase and he helped us with that as well.

Never had this problem of where I didn’t receive tickets on time until 30 mins after the game started. Missed start of the game. And buyer guarantee says “valid tickets in time for event or your money back.” We were stuck outside in the sun waiting for the tickets.

I will try to make this as direct only to the company Vivid Seats as the further complications that arised from vivid seats was more complicated. I had purchased vivid seats market place tickets for a concert. This detail is important since apparently this makes your ticket a resold ticket and the original purchaser has all the rights to the tickets.

I purchased NFL football tickets, before purchasing I called and communicated with Andres C. to resolve some concerns I had. After Andres doing some research (because he did not know the questions I was asking), he informed me that with my package I was purchasing it included 3 hours of a pre game tailgate party including drinks and food. He also confirmed that there would be food and drinks inside the stadium. To my surprise, after receiving information from Elevate VIP there is no food or drinks inside the stadium included with the package I purchased. This is false advertising and misinformation so I would purchase the tickets. This is unacceptable, and would be greatly appreciated if I was contacted by someone with the proper authority to resolve this issue.

Prices are always what they say they are, so there are no extra fees at the end. There are many ways for payment which makes it easy and tickets come fast. Sometimes the 10 minutes to buy the tickets can be annoying but you have to be ready to pay for them.

Very easy to use. Easy to read and maneuver through the webpage. Faster than Ticket master. I was little skeptical at first, but I like Vivid. Easy to use the app since I’m a bit older, and it’s here for me to not be patient with certain apps and webpages.

I bought and paid for tickets to a Broadway show over a month ago. The date of the show is in three weeks. I received a message telling me to click on an address to get my tickets. When I clicked I got a message saying they are not available yet. I have spoken to Customer Service Live Chat three times but received NO HELP. They gave me a phone number to complain, but when I call I receive a recorded message telling me contact Live Chat and they hang up on me. Apparently I have no recourse!

Great!! Couldn’t get them after waiting in the queue for Ticketmaster after an hour and then got them here. Sent to my account immediately, it was easy to process and easy to pick my seats, glad I got them though. My husband and I are excited to go, can’t wait!

Placed an order and realized it was only 1 ticket and not 4 and that apparently final and they couldn't help me switch it to 4 or cancel this order and place the 4 tickets. Accidents happen and to add 3 tickets you would think would be something they could do but not the case.

I’ve used Vivid Seats for a basketball game and I had no problems. It only took a few steps and I was in the door. I decided I’m using them again for a concert. Everyone should use this app. I will be recommending to all my friends. I give this method of buying tickets five stars.

I had not received my ticket yet, and Sirjan was able to quickly help me get my tickets. Service was excellent and very thorough. The process did not take long and I was kept in contact the whole time. Sirjan was very kind and ensured my tickets were sent.

Vivid Seats is the best! I never have a tough time while utilizing their platform and I love how I get points to use towards other events in the future. They are extremely user-friendly and better than most ticket apps that I have used in the past. Highly recommend!

Very fast and easy process. Tickets were bought and transferred successfully in a matter of minutes, painless process. Would definitely use the service and application again and recommend to friends and or family. Hope to use it again soon for another event.

My experience was good, I do not have any complaints and it was smooth to get my tickets. I never had any problems and I am very satisfied with my experience. I have no complaints and would use this service again. I will be recommending it to my friends.

Liane was wonderful and an absolute pleasure to work with! No one has good customer service anymore and she was so great! She was easy to speak with and accommodating. I was wish anytime I had to deal with someone on the phone that they were like her!

This experience was easy and fast. I like the seat views, and the rating for the seats help to pick where to sit. Just hope the tickets are good and they don’t get sold the night before like our Reds tickets were. I have used Vivid for an Ohio State Game and it worked out great as well.

I called to assist with a dilemma I was having with booking. The representative was beyond helpful. He went above and beyond to help me, he was patient, listened and helped me get the best deal/value available. He was extremely professional and understanding.

Super easy to navigate, tickets were delivered seamless. Great ticket buying experience!!! 10/10 I would definitely recommend this ticket buying site to anyone who is in need of tickets quick and wants a easy quick way to make that happen. Been using site for 2 years now.

I love that I have found cheaper prices, even after taxes and fees here. A bonus is the rewards program that allows me to use rewards credit towards free tickets or discounts! I will always recommend Vivid Seats to my friends first! Sign up for free and compare the prices and seats!

First order got cancelled, luckily right before getting to the game we got a call from vivid rep and got a replacement, it took about 45 minutes after my purchase to get a call. I noticed the tickets weren’t showing up in my app. But the replacement ones showed up much quicker.

Jona C. did a wonderful job walking me through my order and helping me apply the discount that I could not get to work on my own online. She made my purchase a great experience! I am extremely excited about the concert I will be attending and am grateful to Jona for her assistance.

It’s been a good experience so far. The only issue I’m having is that I can’t find my tickets that say they should be in the app by now. Other than that, I’ve enjoyed the experience. Looking forward to Disney on ice and can’t wait to use these tickets from the app.

I ordered tickets for an event where I needed a physical bracelet as a ticket. For weeks before it says my ticket was sent. So I didn’t panic. The week before I got an update from UPS that my ticket was at a facility near my home and would arrive the next day. The day before the event the ticket still didn’t arrive. Ups says it was lost and started an investigation. I never got my ticket and when I contacted vivid seats they said there was nothing they could do. They didn’t even value their buyer guarantee. So I was out $638. BEWARE THEY DO NOT HONOR THEIR “buyer protection.” Do not use for physical tickets expected in the mail. Because if it gets lost in transit you are out of luck! I am currently filing a dispute with both my credit card and UPS. Their guarantee policy is a scam!

Quick and easy to buy tickets. Will definitely be using Vivid seats again. Bought Breezy Bowl tickets and the wife couldn’t be more excited. Thank you so much vivid seats. You guys are the best. Download the app today and go see your favorite artist. Let’s go.

Vivid Seats app is always easy to use and filter things as needed! The prices are always the lowest across all re-sell apps. My tickets were delivered within the hour of purchase. I use Vivid seats for all my re-sell tickets and have never had a major issue they didn't work hard to help me with!!

Good experience without any problem. All the process has been correct. The bought has been easy to do, website is fun and the final result is as expected before. We are in confidence to have a fun experience with the sport activity. We trust in Vivid seats.

The tickets were delivered to an account NOT associated with my VividSeats account. I needed them either transferred over so I could access them, or cancelled so I could purchase new ones on my account. I used vividseats because of the rewards. I'm UPSET.

I buy most of my tickets from Vivid. I enjoy how the app is easy to navigate and I love playing the games in the game center and the point you build up from the game. The only thing I would like to see more of his discount codes, just with how everything so expensive but other than that, I really enjoy using this app.

Good experience overall and get your tickets pretty quickly. Enjoy playing the games on the application and working my way to get a prize. If you have an issue, the customer service team is there for you to help in any way they can to help resolve the issue.

It was a great experience purchasing our concert tickets with Vivid Seats. Very easy and fast, great communication with keep us up to date. We receive our tickets in plenty of time for the concert and cannot wait to go. Will definitely use Vivid Seats in the future.

I was unsure at first, but very happy to receive my tickets three days prior to the event. This was the first time I used Vivid Seats for ordering tickets and it was very easy and convenient to order online with them. Now I am hoping all goes well with the tickets I printed.

Good! I could have gotten the tickets for half of the price, but the service was good! Your website was easy to use, and the tickets arrived in plenty of time. I understand that the cost of everything has gone up but your overhead must be really high for the prices you charge.

So awesome, without this experience, I don't know how I've made it through life to this point! Truly amazing, it has changed my life in a positive direction. The opportunities are never ending and really have made it worth trying to succeed where it counts.

For the last three years, I have only used Vivid tickets for all my concerts. Easy website and the rewards I receive are amazing. I feel the tickets are always decent prices. The mobile delivery is very easy and convenient also. I enjoy the website!!

This was a very enjoyable experience. Great service, easy to maneuver through, great prices! Glad I found this site, I will recommend to others for sure. And I got fifteen percent off my first purchase. I didn't know that it was tied to Ticketmaster

Had an excellent experience with the site. The service and response time for ticket receipt were great. Received tickets the next day. I recommend using this site for all your entertainment purchases. I definitely will and will recommend to everyone I know.

The entire process was very transparent and easy to follow. The seat images were very helpful. The pricing seemed fair. I also appreciated the rating system which allowed me to sort through the ticket options efficiently. Uploading the tickets was straightforward as well.

I received an email, from Vivid seats, saying, "Your tickets are here, action required." No link or email to tickets! No tickets anywhere in my email, spam, archive.. no tickets. Paid more than $2400 for two Chris Brown tickets Oct 3rd 2025 show. The AI live chat final solution: check spam! No help. I’m getting an attorney to fight this robbery.

It was really pleasing, friendly and easy way to understand navigate through and not get lost. I was able to find exactly what I was wanting and purchasing the tickets was just as easy. Was not at all stressed out or frustrated and was very quick and easy.

I had such a great experience using Vivid Seats! The process of finding and purchasing tickets was simple and stress-free. The prices were competitive, and I appreciated the clear seating charts that helped me pick the perfect spot. My tickets were delivered on time, and everything went smoothly at the event with no issues scanning in. I also liked the updates and reminders leading up to the show—it made me feel confident in my purchase. Overall, I’ll definitely be using Vivid Seats again for future events!

I have purchased tickets thru Vivid in the past several times. Their customer service is the best I have ever had to deal with, as far as all aspects. Great people and great company, keep up the great job. The small people depend on you for quality concert tickets or special events.

First-time user. I was a little hesitant at first and more nervous as it got closer to the event. However, I just received the tickets in the app. The follow-through and communication have all been good. The ticket price was just slightly more than the original price, but well worth it as the show has been sold out. So, I would recommend it especially if you miss a sold-out show sale and I will use the service again. Note, this is all app driver, which I actually prefer.

I ordered seat for tier 2 and they was cancelled cause I didn’t reply fast enough, which is crazy to me. I’m at work and at meeting. Only email I got was your order has been cancelled! That’s not right! Now I reordered and the original tickets are not available and had to order tier 3 tickets. I’m not happy at all. This was a surprise for my daughter and the seats have been changed.

Lovely website that helped. It was simple and easy to use as well as very helpful with finding the best seats according to the price. Would highly recommend or suggest to friends or family members with buying tickets for sporting events and/or concerts.

Great simple process but would have preferred not to need to download the ticket master app and confirm all that for my tickets. But it was easy to get my tickets and I really like the preview of the seats you can see them before you buy. I am super excited for the game.

I purchased 2 tickets to the AF Academy game (which was Sat. 30 Aug). The day before the game I went on the Vivid Seats website, asking where my tickets would arrive via email. After a few chats, I was told not to worry; I would receive them by midnight. The day of the event, I spent 2 hours and 40 min on chat! The agent claimed he/she couldn't contact the seller. After all the frustration, I finally got the tickets 4 1/hrs before the game. We had a 3 hr commute (plus looking for parking)! It was ridiculous. I filled out the survey and never got a reply! Never again! I would give them zero stars, but that's not an option.

I just received a lot of emails from Vivid Seats and some from Ticketmaster…took me awhile to sort it all out. I was eventually able to figure out how to transfer the tickets to my daughter for her birthday. Realize now that it would have just been easier to have her buy them and pay her back. Ultimately it’s all good…just a learning curve for someone that doesn’t buy tickets all that often and ended up having to download two new apps.

I believe she did the best she could and it was very helpful. She was very polite and patient. I think the company should give these representatives the ability to apply promo codes. Even though I called late at night there was someone there to answer, which is great.

Excelente. Great experience. Like getting tickets from Vivid Seats. Didn't experience nothing bad. Overall it was great experience. Was overall great. No problems whatsoever. Had a good finding on my tickets. Will recommend to friends and everyone else. Thank you.

I called customer support to ask about age restrictions for The Prodigy concert. The assistant immediately offered me to purchase tickets online and offered a discount. I wasn't ready to purchase during the call, but she convinced me that they have a special price. As the result the assistant sold me wrong tickets: I wanted to purchase GA floor and she purchased GA Balcony for me instead. Now I want my refund and want to change my tickets, but there is no way for me to do it. I'll never use customer support again to purchase anything.

Disappointed with the fact that they didn't give me a no refund notification for the tickets that I bought. It's a little sad that there is no easy way to request help when due to forcing AI chat before getting to a representative. Long story short, I am out $1000 because of poor customer service design and focusing fees on scalpers' tickets with an extreme mark-up.

Nicole, did a great job explaining the ticket/event situation and was able to provide an excellent price for the tickets. She put me on hold one time to check on the details of the ticket price and sale. Overall excellent experience. I appreciate her polite manner and had an excellent experience.

This was a great experience. I got my tickets within a minute of purchase. It was seamless and very easy. I had already used Vivid Seats before so that made the process even easier. I would absolutely recommend this to anyone. Thank you again for such a great experience!

Hello, I do not understand why a price of $138.58 was NOT applied for these tickets and I got charged the full amount of $297.16 total or $148.58 each. Like it can be seen in the screenshot below, a $138.58 per person should have been applied for a total of $277.16. Besides this discount, there is also a 15% discount (max of $20 per order) that should have been applied at checkout for being my first order at Vivid Seats, like it is mentioned as well in the screenshot. Total should have been $257.16 and I paid $297.16.

It was a good experience as it was very easy to navigate as well as convenient. I think the only improvement could be continuously find new ways to make the process faster, easier and more user friendly in the future. I would recommend this app to family and friends.

I did eventually get my tickets, but they were sent through Ticketmaster which was a whole ordeal trying to sign into. If I had know these tickets were to be sent via Ticketmaster, I probably would have purchased through a different vendor. Ticketmaster customer support told me I need to completely delete my VPN to use Ticketmaster..

The booking process was easy months ago, but delivery of tickets has been a frustrating, nerve-wracking affair. Taking up too much of my holiday time in the US but 3 hours before the event the tickets have gone through. I won’t look back in anger. ⭐️⭐️⭐️

This app makes buying tickets effortless! The interface is clean, navigation is simple, and checkout is fast. I love the real-time seat selection and instant confirmation. Prices are competitive, and customer support is quick to help. Highly recommend for stress-free ticket purchases!

Worst ticket site there is - App doesn’t work well - Impossible to navigate - I won’t ever use again— Even the employees know that the whole platform is a joke and needs to get fixed in every way. A terrible customer experience- terrible interface- will not use again.

So far everything has been very easy and smooth. It was easy to find the tickets I was looking. I promptly received notification on how to claim my tickets and get them delivered to me. I was able to easily download the app and can view my tickets from there.

Fast! Got them within minuets to add them to my Apple Wallet. I love Vivid Seats, never had a problem. Reliable, will continue to use. Can turn points into cash and put it towards your tickets. I like to save money so this app is perfect for me. Thank you!

Great website and I love the benefits. The prices are cheaper and I like the fact that my tickets are sent to my phone and I have them with me and don’t have to worry about losing them. Great website and will let all of my friends know about it now. Yay.

Online experience left a lot to be desired - I was not allowed to enter my CC billing address because it's a P.O. Box. The website message was "can't deliver to a P.O. Box" even though the title on the form said, "Billing Address", not delivery address. The Post office does not deliver to my physical address. I had to call in to get help with my purchase. That said, Chan D. was extremely polite, understanding, and helpful and provided excellent service. Only issue was the requirement to purchase a larger block of seats than I needed, however, the seats I wanted were not available from Ticketmaster, so props to Vivid Seats for having more to sell than them.

I enjoy the app. I wish you could see more details on the stadium and venue map. I have had numerous times where I can't accept the tickets because the email I get doesn't have any links. That is very frustrating. When I call in, I can't speak to anyone unless my event is the next day or that same day. The online chat feature doesn't help as much as I would hope it would. There should be a way for us to submit a request to have ticket acceptance emails resent to us and some help for general questions, as opposed to just people who have events within the next 24-48 hours.

The overall experience is a little confusing as I'm "an old guy" who has had to learn the whole technology way of life after growing up having actual paper tickets to get into anything. The emails seem of little importance as I had already downloaded the app and my tickets seemed to be already available... I think....

Great experience! I even was having problems transferring but was helped right away on chat. Thank you! It was my first TU game and had sooo much fun! I have used VIVID SEATS for all my concerts and more. What a great app! I am constantly checking it for things to do.

I ordered 2 sets of 4-pack tickets and within ten minutes all eight tickets were in my Ticketmaster account. I do wish the individual seat numbers were available, because I had to go to Stubhub to confirm the 2 rows seats proximity. Otherwise, very efficient.

Due to never receiving tickets for a concert the day prior to the concert date when I purchased through another site, I was very upset. So now, I will not purchase tickets unless I receive the tickets immediately. I now have both my tickets and won't have to worry about canceling plans and arrangements due to the seller not sending the tickets I paid for. I ended up getting a refund, but the inconvenience was not accounted for.

I had an amazing experience using Vivid; I checked multiple websites for The Weeknd tickets in Houston, and no one had better prices. Delivery was fast, and the User Interface was very well done. I was also able to secure a 15% discount that they just gave for free, which helped with the price even more.

The tickets go to Ticketmaster and my account is paused and I cannot log into it to get my tickets. I was waiting on the phone for 50 minutes to talk to a representative. Hopefully they will take care of it in 24 hours. Why can't I download it on Vivid seats?

Great service and help! Thank you so much! Vivid Seats is my go to for tickets for events whenever I can’t find them available anywhere else. Always fair deals and they are easy to obtain the tickets and access them at the event. I will continue to use Vivid Seats!

Very good experience and my contact was very knowledgeable and professional. I asked a few times and was assured that going through the phone to make a purchase that I would still get my ‘rewards points’ and told yes. However the auto record I thought said ‘no’. Still uncertain as to which it is. Overall a good experience but just want to confirm the points.

I have downloaded the app, created an account and verified the email. I still cannot access the tickets. I am not sure of the next steps to take to retrieve them. Please let me know what else we can do to access these tickets. I am not sure what else.

We found the tickets very easily and we bought them very shortly after that. Everything went smoothly and worked out perfectly and they worked perfectly fine. Vivid Seats provides the best and cheapest tickets and are easily accessible. Definitely would purchase and recommend to others.

It was a very clear and easy-to-follow process. The instructions were simple and there was no confusion on what was needed in order to retrieve our tickets and get them properly transferred. I was able to get a general idea of where my seats would be in order to make an informed decision.

I ordered the tickets and it says the tickets were delivered, but I can not access the actual tickets. When I try to go to the order and push the “get your tickets now” button - it states that “!Something went wrong”. What else do I need to do or are these tickets still pending (even though it doesn’t state that?). Thanks.

I've had easy and satisfying purchases with Vivid Seats. I like the app. I've used them for a lot of different types of events. I purchased tickets for a couple of Blackhawks games, a ticket for the Dave Chappelle show, and soccer tickets, too. They usually have a good amount of tickets to choose from and the price includes fees, so it breaks it down easier. The pricing is usually good. Also, Vivid Seats is giving an acknowledgement of me being a customer. For my latest purchase, I still had a credit from their rewards program that I needed to use. It was a really easy experience. There was a good map that shows where the seats.

This was an easy delivery process. And even easier navigation through the application. I highly recommend and suggest using this application. Can’t wait to use this again. And tell my friends and family. What a great service. No fees and up-front Pricing!

I've been using Vivid Seats for a couple of years. The price has been competitive. It works well and has been reliable, so I keep using it.

Quickly resolved the issue. I am glad we are able to attend this last-minute concert. At first, I couldn’t see my tickets, but the customer service bot actually resolved that quickly. Looking forward to the show. Purchase was quick and easy. Thank you!

This company facilitates fraud. Users are selling bad tickets to unsuspecting buyers. I bought tickets to a show that were already claimed when we arrived. And customer service? Nope, just a bot that will recommend you sell the bad tickets…

Absolutely unreal! My Vivid Seats tickets for Laufey's Orlando concert on Sept 15th were the best decision ever. The process was flawless, and the seats were so close I could practically feel the magic. A night for the books—Vivid Seats is pure gold!

The experience with Vivid Seats was fine. I purchased Eagles tickets from them last October and that was a very cool game. I've bought a lot of Phillies and Eagles tickets through them at an average price. They even have a good rewards program where I get a cashback for every 10 tickets. As long as they give me my tickets at a good price, that's all that matters.

I have no complaints with Vivid Seats. They were definitely the best prices with the best seats. I shopped around at other ticket places and Vivid Seats continued to be the best. So I just kept using them. I've purchased Phillies tickets and I even bought other baseball tickets for my husband. We're not huge concert people because we have younger kids, but when we do start going to concerts again, I think we will also use Vivid Seats for that.

My experience with Vivid Seats was great. I purchased Treaty Oak Revival tickets through them, and we received the tickets on time, and we had a really good time at the event. I started using Vivid Seats a couple of years ago after hearing mixed reviews about other ticket providers, and I have used them for all my tickets ever since. The process is quick and easy, and the tickets can be added to the Wallet app on my iPhone and scanned at the venue, so I don’t have to go through all the stress about losing my printed tickets.

I purchased Morgan Wallen tickets through Vivid Seats, and the experience was great with no issues. The tickets I purchased from them were reliable and securely shared to my phone, and it was easy to see the view from the venue before purchasing. I have also used their rewards program and got a discount on tickets for a Kenny Chesney concert in Vegas. Their pricing is good, the process is easy to use, and I would use them again.

Open app states claim your tickets but nothing comes up or loads. Unable to get my tickets. Can you please correct this issue before the start of the game. Unable to load, would I be able to go to the office at the game and correct this issue. I appreciate the help.

Smooth transition navigating through the website. Had no problem accessing the tickets I choose, and they were a pretty good price for the area chosen. I am an older individual and decided to take my husband out for a evening of great entertainment. We both LOVE Charlie ** and have followed him since we were in high school. GREAT WEBSITE and excited for this adventure!

Things on the website/app are pretty clear. It was fairly easy to find the tickets I wanted and purchase them. One thing I do wish is that their seat map showed more clearly where you will be seated and not just the section, that would be helpful in the process of choosing.

When placing my order on Vivid Seats, I was given the section and row number of the venue. However, after completing the transaction and receiving the ticket transfer, I discovered that it is a seat with an obstructed view, something that was never disclosed. I paid $200 for this ticket and will not be able to see half the stage, which is misleading the buyer (me) and falsely advertising.

I do not wish to enroll in any services other than these tickets. I did not receive a receipt. I should have received the tickets by email as soon as I purchased them. I did not see the seat numbers until I received the tickets just the row. Your prices are too high. I could have purchased them directly through the theater for less even with a service fee.

Great deals!!!! Easy. Love the app. Ability to follow your favorite artists. Change location if you travel and find shows wherever you are. And the only place I know that gives you rewards for purchases. Free tickets?!?🎫. Yes please! I highly recommend Vivid.

Was able to receive my tickets before 2 days before the event. Was notified via email it was ready in app. When I went to the app, it was confirmed and I was able to view my tickets quite easily. Smooth transaction. Would look to reuse the site to purchase tickets for events in the future.

Vivid Seats had the best price and seating available! These tickets were sold out on the main site and everywhere else was way overpriced! Purchasing with Vivid Seats was easy and tickets were delivered as promised and before the deadline! I would highly recommend!

It was a good experience overall although the ticket came with the message when delivered that read Limited View after I purchased it. If it said that beforehand, I missed it. Also, an extra $104+ in fees is excessive. I would use the site again though.

Having to wait for tickets to be sent wasn't something that I want to experience going forward 😕. I was checking back on several occasions for the tickets. The actual price of each ticket was reasonable, but all the extra fees, I feel was unacceptable. I think one fee plus taxes is reasonable.

We were on our way to the concert when Vivid Seats called us to tell us the tickets we bought had been sold on a different website and let us know the seats were obstructed view, which we did not know 'cause it wasn’t listed on the information for the tickets. The lady that told us on the phone helped us find some seats that weren’t obstructed view and made sure we’d get to the concert. We had so much fun and our seats were amazing! I’ll definitely be using Vivid Seats more often.

I had a very positive experience. From start to finish, everything was handled with honesty and professionalism. Communication was clear, and I felt supported through the process. It’s rare to find a company that listens, responds quickly, and genuinely cares about the customer. I would absolutely recommend them to family and friends.

This was a wonderful experience and will definitely contact Vividseats again when looking for venue tickets. Roan found me great seats at a great price and tickets delivered via email within minutes. We are so excited to go see Lainey tomorrow. Thank you

I found tickets I needed quickly and they also had significantly lower fees. The website is fairly easy to navigate and the checkout process was smooth as well. I received my ticket within seconds and was able to download it to my Apple Wallet ready for use.

Vivid Seats had the best last-minute tickets for the Broadway show I was looking for at prices 30-50% off the official website. Plus, the first timer discount made it even better. I was a bit skeptical at first, this being a resale website, is it even legitimate? But after googling and reading the buyer's guarantee, I felt secure in my decision. After purchasing, within 5-10 minutes, I received the ticket electronically. That same night, I enjoyed the show in a great seat! So worth it! Would use Vivid Seats again, except maybe not so last-minute.

I was excited to see I had scored tickets for Randy Travis. It's been hours and still no tickets have been delivered. Maybe this was a scam site, I don't know just afraid to order tickets again from this company. I have received no help trying to get information regarding the tickets. I should never have bought them, knowing they would only be delivered via their site. Just EMAIL me the tickets, since your way and/or instructions are not working!

Purchasing tickets was easy using the website. While the price show included all fees, there was tax added on to the order that I wasn’t expecting. Received the tickets within minutes of purchasing them. Will definitely look to them for future ticket needs.

Representative was amazing and so helpful. Glad we share some history together. She was so delightful to work with. I recommend her to everyone. She helped me much. She made this whole transaction so easy. I definitely would recommend family and friends to try it out.

Thank for allowing me to purchase my item. I very seldom use Vivid Seats for ticket purchases, but I used you for the competitive price per ticket and my attempt to find a ticket for an upcoming event was still available. I look forward to using your platform in the future and hope that the result is the same.

It was smooth, and easy. I am glad that the ticket price included the fees so I was not calculating the final cost. I would use them again since it was quick and efficient. I was helpful to get an email so I know when to transfer my tickets.

I experienced excellent service overall. Site was very easy to follow with very good descriptions on what to expect in the venue (such as limited views). Competitive and good pricing in comparison to others. I received my tickets fast, within 24 hours of purchase.

Easy to buy tickets! I am excited to go to this show with all my friends and my family in October! It’ll be a great time. Laufey is going to have a packed house in the United Center. It’ll be a grand ole time. Can’t wait for October in 2025. It will be a great time.

I bought some tickets on Vivid Seats but I have not received any confirmation or anything about my tickets in my account. My email is the correct one in the site. I have contacted customer service but still have not received anything and they are already paid.

My agent Jorge was very knowledgeable and helpful! I needed assistance with purchasing new seats and selling an existing. He made the process very straightforward. I greatly appreciate the Vivid Seats customer service. It was good to talk with a live person.

Aliyssa was a pleasure to work with, and she assisted in giving a discount on a ticket that I was purchasing for my brother's birthday. She crushed it, and made the experience incredibly easy. I would highly recommend Vivid, and it is the only secondary site I use.

Took me about an hour to find out how to get my tickets because they were not in the Vivid app that I downloaded. Support finally sent me a link to access the tickets only in a Google Wallet app which I can't download because I have an iPhone. What a complete waste of time. I will never use Vivid Seats again.

The tickets listed were row 21. After I paid for them the tickets I received were row 20. Might not seem like much, but at Hard Rock Stadium that is on the border of being covered vs not being covered. That 1 row does make a difference. Plus, you still have the issue of I didn't get the tickets that were advertised and I paid for.

It was easy and fast to receive my tickets today! They delivered to my email and I added them to my Ticketmaster. They were also cheaper on this website than other websites I had looked at. Overall, I enjoyed using this website! I will be using it again.

The app and the website are super easy to use. And I’ve never had any issue with getting into any venue using this as a reseller. I'm not sure if other sites are good or not, I've never used another reseller other than Vivid. I don’t feel comfortable using any other source for tickets outside of Ticketmaster itself, except for Vivid. Thanks.

Quick and easy transfer. Buying the tickets was easy and no problem at all. Hopefully the tickets work at game time and we get to enjoy the game. Was able to find cheap tickets at a specific area with great visibility of the field slightly to the side of the sidelines.

Quick and easy, I wasn’t able to find the receipt and there was a little confusion because my Apple Pay and email that I used didn’t match and I didn’t realize it at first but we are all set now and ready to go. This was also the cheapest tickets when I compared it with other sites.

I got my order cancelled five times through the website. I tried all of my credit cards, PayPal, anything I could, and nothing worked. So, I almost lost all hope of going to the event. The in-app support chat suggested I contact the sales dept over the phone, and I am so glad I did! It was so easy to work with Don B. to process the transaction. Thank you so much for your help! It looks like I'm going to the event after all! The website errs on the side of caution too much and cancels legitimate transactions, but calling sales more than makes up for it.

It was fun, we liked the game and the shows, and it was nice to spend quality time with my family at this game. It was fun being around other people cheering for our team, Philadelphia Union, we liked the Mariachi and the DJ. It was SUPER FUN being there.

Fast and accurate service. This seller delivered the tickets within 5 minutes of my purchase. We are looking forward to watching our Bengals beat the Steelers. This is the third event that we have purchased tickets for through Vivid Seats and we definitely will use the service again.

Always precise and accurate. Easy website to use to get tickets for my games and concerts. I only use this site to purchase my tickets for events. I highly recommend this site and will continue to use them for my purchases. I would recommend Vivid to my friends and family members for their future events.

The system is greet. I was able to get my tickets to my event fairly easy. I had a small problem but in a few hours it was worked out. I was able to get help from the virtual assistant. Once the virtual assistant could no longer help, I was sent to a real person.

I found that the site was very easy to use when purchasing tickets for the Yankees game. I highly recommend that anyone looking for tickets use this site as it is very manageable and the tickets are a very reasonable price. I will continue to use this site in the future.

Seats were $20 cheaper than Ticketmaster's platform! It was a no brainer to see a great band for $30. The Band The Black Keys are great and I couldn't image a better way to see them in the hometown of Akron. Vivid Seats was just easy to see on their website on how it included no hidden fees and made my choice as a consumer easier when comparing.

One of my best friends told me about Vivid Seats. I love the fact that the seats are available. The app is wicked easy to navigate through, and I like the rewards that they do. I think it’s phenomenal. If you purchase tickets, you get rewards points for future purchases. I love it.

I used Vivid Seats to get a ticket for The Weeknd concert. I booked for July 4th and it was cancelled. But I got instant credit, so I used that to book a ticket for the next one, and it was good. I like the points system Vivid Seats offers. I haven’t been able to use my points, but I’m halfway there.

The Vivid Seats app was very easy and user-friendly. I've purchased tickets for some Major League Baseball games. It's hard to do frequently because it's so expensive. But there were a couple of events that I wanted to be at, so I wasn't bothered by the price. I also appreciate the rewards program. I didn't buy them, to begin with, but knowing I would get those rewards.

When I bought my ticket on VividSeats, the process was super quick and easy. It was also noticeably cheaper than other ticket apps I compared, which was a huge plus. The confirmation email came right away, and I had instant mobile access to my ticket, which made everything stress-free and convenient. I felt confident in my purchase and appreciated how smooth the whole experience was. I’ll definitely be using VividSeats again for future events!

He’s very well, thank you and I feel and I can’t wait to get the tickets in. It’s been easy to work with everyone. I’m waiting for my tickets now. I hope I get my tickets by today so I can put them all out. Can you please send me my tickets as soon as possible because I need to print them out? Thank you, have a good day.

Was a great, fast and simple experience. The tickets arrived quickly and we are ready to see the show. My wife loves the artist we are going to see since she was a kid and the ease of the transaction is making it possible for her to see them one last time before they are done.

Great and easy to use. The website was very thorough and helped make purchasing the ticket and parking efficient. I look forward to going to the event, and seeing NHL hockey back in action. Will most likely be using this more in the future to get tickets to more NHL games.

Vivid Seats is always the go to ticket app for me. I recommend to everyone. Love this app. Thank you. Not only does this app always have my back as well but always gets my ticket on time and ready to use asap and got coverage. It’s super awesome how clutch this app is.

Too many steps to receive tickets; too many emails to receive tickets; process is cumbersome and too long over too many days after having spent too much money for tickets. Government oversight is needed to protect consumers from this overreach and overburdensome process you have placed on consumers,

Super fast delivery and super excited to go to see the comedian. I received the tickets way faster than expected! I have never ever had issues with Vivid tickets and I thoroughly enjoy using the vivid app as their services and help are the top of the top notch!

The app is user friendly and includes detailed explanations to help step by step. It also includes views from your seat to help make decisions. The app lets you build up points and you to your advantage delivering a discounted rate for the tickets. I highly recommend Vivid Seats

It was very confusing because I bought the tickets on Vivid. I kept getting messages to download the app, which I did, and that a magic email would be sent. I received emails about downloading the app, but not the tickets. Then I received a text that the tickets were in my Ticketmaster app. Very confusing.

Quick and easy purchase of my Backstreet Las Vegas tickets through the Vivid APP. Could not be easier to make this purchase. So many other make purchasing and receiving tickets so hard but it literally took me less than a minute to secure my tickets.

I wish I could give it zero stars. The customer service, all virtual, is not helpful at all. You pay for a ticket and the only option if something happens and you were charged though mischarged, is to resell. No fix on their end at all.

Sadly, when I purchased the tickets, the confirmation indicated Row 14 for 2 seats, but the tickets I received were for Row 13 instead. My husband and I had intentionally chosen Row 14 so we could sit directly in front of our family, which was very important to us.

Horrible experience trying to sell a ticket the day before an event - I transferred the ticket to Vivid Seats (per their instructions), but they did not activate my listing until almost 24 hours later, after the event was over. The morning of the event, I emailed them asking them to either activate my listing ASAP or return my ticket. They did not respond. I will never use this company again.

Easy to buy and tickets came to me via email in about 2 hours. Looking forward to the big game in San Diego. Have bought through Vivid Seats before with no problems. They are a reliable source for resell tickets. Wish I knew more to say. Vivid Seats is legit.

They reached out and managed to get my issue resolved and everything is back to normal now.

The person helping me was professional, efficient and successful! She helped me reorder the tickets that didn't go through online the night before and was very thorough and nice. I also didn't have to wait long to get someone on the line to help me.

I think this was a great way to have fun while possibly earning rewards. Very fun! It was entertaining and I learned lots of new things!! I do think there should be more quizzes offered at one time even if it’s not for winning prizes but I enjoyed it.

My agent Lovely was so knowledgeable and FAST and got me the student discount I asked for. I was very impressed with her fast response time, friendliness, and willingness to help me find the perfect parking ticket. She is THE BEST!!! I will tell my friends and family to ask for her.

If I could give 0 stars I would. Horrible place to buy tickets. Don’t recommend. They literally scammed you. They don’t give you the tickets right away. It’s literally couple days before the event some people have not even received them the day of the event. And they reschedule events and don’t want to refund you. Please to buy from them. Go to Ticketmaster so much better.

The representative was patient and he Helped me purchase tickets efficiently. He even helped me search for parking pass for the corresponding event that I was interested in. He ensured that the order was processed and confirmed which was reassuring to me a customer.

Telephone rep was amazing. Simply told the rep my issue and he resolved it! Doesn’t get easier than that. Had an issue with a promo code that proposed up but disappeared. I explained the situation and the rep said no worries in that all he had to do was to get an okay from his supervisor. Worked out well

Vivid Seats is an outstanding ticket platform that makes finding and securing seats for any event quick and stress-free. The website and app are intuitive, with great filters to easily locate concerts, sports games, theater, and more. Their 100% Buyer Guarantee gives total peace of mind—tickets are always legitimate, and their customer service team is responsive, friendly, and ready to help if anything comes up. Every order I’ve placed has been delivered on time, with mobile tickets often available instantly.

The representative I spoke with was awesome! She helped me through my issue with ease and her knowledge was amazing. Her patience with me was great! Thank you very much with my issue. I got off the phone with no more worries and appreciated that!!!

Great game, the tickets were easy to get. The line was fast and we were in our seats right when the game started. The seats were exactly the ones I seen online. Really enjoyed the service. They were cheaper on here than other services I was looking online for.

Marc was very helpful finding me tickets at a great price, and we were able to go to all of the games and she offered to help me get parking near the stadium. I will definitely be getting my tickets from you again. She was easy to understand and talk to.

Andres was very helpful with completing my ticket order. This was my 1st time using a resale ticket site and I was a little hesitant. But as he personally placed the order he explained everything I should expect in detail. I'm a senior person and not that experienced on the computer. However, I now feel confident that all will go smoothly and hope to continue getting tickets from you.

I was so happy with the help that Charles gave me. He was able to recommend an even better option to me than I had called about. I was able to reach Customer Service easily on more than one occasion and the agent on each occasion was more than helpful. Thank you Vivid Seats.

It’s easy to navigate the site for tickets. I just wish it was strictly one price without knowing your fees at the end. I’ve am a level icon and I haven’t seen that many perks of it, but I will still continue to buy tickets from Vivid versus other sites.

Vivid Seats have a stamp program which is kind of cool. They have a thing where if you buy 10 tickets, you get the average cost of those tickets to apply towards another ticket. I've used it twice. I also like how the app is, visually.

If I could give 0 stars or negative stars I would. Worst experience I may have ever had buying anything. Could not have been less successful or more frustrating. Word to the wise: don't walk, RUN from even considering any purchase from this service!

I’ve used Vivid Seats quite a bit. I’ve gotten quite a few tickets through them. It's horrible that they add a markup to the price of the tickets because the hidden service fees make it quite expensive. When you could get them from their own store versus what you get for the secondary market, it’s outrageous. But it's almost the only way you can get them anymore, though their website was fine and easy to navigate.

Vivid has cheaper ticket prices. I got the Oklahoma City Thunder tickets from them. I did it through the app and it was easy to use. I would tell people to use them.

I’m pissed because I ordered two tickets for a baseball game this past Sunday. I never received tickets and was forced to purchase a new set of tickets through box office. I called back in after game to get a refund that I qualified for due to your buyers guarantee but was denied due to them saying that the tickets were sent to my email. Those tickets never made it to my inbox and I was on the phone prior to buying tickets from box office for an hour which the 30 minutes of that call, the game already had started.

I needed a ticket next to the seats I already purchased online. They were very kind and helpful in achieving this for me. While she couldn’t guarantee it would be right next to our group, she could do the same section and row. Turned out being right next to us so I am happy!

We missed one whole day of our festival because the tickets we paid to have sent over night arrived 5 days later. They did not compensate us for the over night shipment or for missing the 1st day nor did they even apologize. Instead, the manager said I was lying about when the festival started. How can I lie, the schedule was on the website. We also had to wait in the parking lot and could not even bring our camper in for the 1st day because our tickets were not delivered. Buyer BEWARE! Did I forget to mention that 2 of these 4 tickets were for 2 disabled adults who look forward to this festival every year!

I will never use Vivid Seats again. I received the tickets ONE day before the show. However, they were in a different section. Ticket prices in that section were HALF what I paid 9 months ago. Vivid Seats refused to give me the tickets I paid for. They also refused to give me a discount for the cheaper seats. The customer service rep refused to forward me to a supervisor. Don't buy from Vivid Seats. Bait and Switch.

Consultant was very helpful and personable. He helped me to purchase my tickets with ease. I had a great overall experience. He was also able to help me with all of my questions. He made the check-out process very easy and smooth. I love purchasing my tickets with Vivid.

Their Buyer's Guarantee/100% Customer Satisfaction is false advertising to deceive. I just had the most insane experience that consumed 2.5 days of my life, missed the show & lost my $. Feb 2025 I paid for tickets to a show on July 30th. On July 28th I got a call from Vivid Seats telling me that these tickets are no longer available due to a "venue change" & they changed my tickets to horrible seats. They lied & I have it recorded. My original seats were available & canceled day of the show. I tried endlessly to find a resolution or get my original seats back. They wouldn't budge. They put me on hold me - sometimes up to 20 minutes. They gas-lighted me, twisted the truth, transferred their guilt onto me & scapegoated their accountability onto the venue - they refused to try to fix anything that they caused.

Maria (or Marie? I don't remember which name) over the phone was very helpful and kind with my ticket order. I called instead of placing the order online because I was trying to get 2 seats together for a concert. Very glad my friend and I can enjoy the concert together!

I love using Vivid Seats! I download it the other day because I seen the chance of winning free tickets for Chappell Roan! I think playing the trivia is such a fun way to win free tickets for people who may not have the cash!! I just want to say thank you for be so generous and caring! What Vivid Seats is doing is very great!

A woman named Lovely sold me my ticket for Coldplay, and she was wonderful! She helped me get the best price, explained all the terms and conditions clearly, and put me at ease since there are so many scammers out there. She was also very excited about my purchase and wished me well for my event. Overall, it was a great experience!

I love it. It’s super fun to play trivia for music or whatever you’re into. You earn tokens and a chance to win a free tickets! Why not! I love learning the few new things that I maybe didn’t know as well. Hope I can invite some friends soon and we can turn it into a big competition between us!

Was definitely a pleasure to deal with Charles today. Charles made the experience understandable and explained step by step how everything work. The biggest surprise was the discount on our purchase for both events. Thanks for all your help, Charles!

Thank you, went smooth and fast. Couldn’t be happier. Person knew what he was talking about and was educated enough to help me. Also asked me how my day was which was nice of him. Def won’t hesitate to shop at Vivid again for my ticket needs. Thank you again.

I purchased premium priced tickets. The Vivid website showed the tickets on a seat map being in the front section, and the ticket description said they were in Row 1. The tickets themselves has Row 1 in the section area. Upon arrival, I was told there were only General Admission tickets with no assigned areas or rows. Vivid Customer Service later told me that Row 1 only refers to an inventory number, and not a seating row, and refused to give me a partial refund.

I was, as usual, extremely pleased with my experience with Vivid Seats. The agent was so patient, understanding, and knowledgeable. All this is very deeply appreciated. I will always return to Vivid Seats for tickets. Thank you for making my purchases so special.

I called in because I was having a challenge with applying a promotion to my balance. I waited less than 10 seconds for a live person and received help from Jason. He was very thorough and helped me quickly get what I needed. I would not hesitate to use the service again in the future.

James was excellent and assisted with my international purchase due to my frustrations, and inability to complete the transaction on my own. This was more than likely due to security measures, but he made the process appear seamless! Top Guy and professional.

Absolutely disgusting experience with Vivid Seats. The customer service is an absolute joke. I spent almost 15 hours on the phone trying to get a refund because the ticket I ordered was never delivered. Total scam. I will NEVER purchase anything from them again. Save yourself the aggravation and purchase tickets elsewhere.

After purchasing the ticket and downloading the app., I was unable to log into the account on the app or change the password even though somehow was able to access my account on desktop. Customer service sent a pdf of the ticket since I was driving on a rural hwy with no printer access and don't own a printer. I was told by CS that the venue is only accessible with a printed ticket and I would not be able to enter the venue without it and would not be eligible for a refund since the ticket had been delivered. In addition the ticket is in the name of Audrey ** purchased in Feb 2025, which I was told is standard practice for tics purchased through a marketplace. This is beyond ridiculous and I am heartbroken that I had to miss the event. I will be contacting my bank regarding the refund and will never use your crappy app again and would not recommend it to anyone since it does not work properly.

Vivid Seats is always AWESOME to deal with. They have every event happening and at better prices. They are simple, easy and straightforward when ordering your event, concert, show or any event you may be ordering. Thank you for that. Entertainment these days is so expensive. Especially if you have a family.

Do not recommend using Vividseats as the client does not have any protection. Client beware and Vividseats will not contact seller or inquire about it. Vividseats has agreements with sellers but they can be anyone and charge double, triple of the going ticket price, gouge clients. Vividseats will not help clients and will not contact sellers.

Maria is a fantastic customer support rep. I couldn't resolve an issue with ordering tickets online. Maria was extremely patient and helped me order the ticket on the phone. She showed great expertise in troubleshooting the problem. She identified the problem and helped me fix it. A very positive experience for me because there was only one ticket left in the seating area I wanted at the concert venue.

I just purchased my tickets with Pablo and made my experience easy & seamless. I also received my tickets within minutes which is a huge plus. Vivid seats is my go to whenever I purchase for any event. I highly recommend purchasing from Vivid Seats.

I spent over an hour researching ticket options online to find seats close to my friend group. I specifically purchased row P on this website. $230 later I receive tickets for row N. It took 2 days and a virtual agent telling me to 'wait 5 minutes to call and someone will answer’ after complaining there was no one to answer the phone. The first virtual agent I spoke to..despite telling him how upset I was at the change..disconnected my conversation and sent me a ‘congratulatory seat upgrade’ email regarding my move to row N? When I FINALLY got ahold of someone via phone, they told me oh well and I can try to resell my tickets and try again. Nowhere did it clearly state what I was purchasing could be completely different than what I receive and I am beyond upset with the lack of customer service for this ‘company’. I’ll never use this website again and strongly advise against it.

Good evening, Vivid Seats help us out last year going to the NFL games so we reach out to them again for help and they gave us more great seats. Now we can't wait to see the New Orleans Saints play in their preseason game. Much Love and Thank You

These people charged me $41+ for tickets I got at the venue for less than $26. Their tickets didn't work. We searched for them at the front office when we arrived... No tickets. So I just spent more to get in. I contacted them for a refund and only got to chat with a robot. Then they sent me to something else maybe still a robot. I gave them info like last 4 of my card and they refused to give me a refund... For tickets that didn't work and that I never got to use! They said they decided not to because I didn't reach out to them while I was missing the event with my son. I said I clicked on get your tickets here how is that not reaching out? Run don't walk from this provider.

We purchased tickets on Vivid prior to our event's start time. The tickets were not transferred to us until about 45 minutes after the event had started. We missed a significant part of the event that we paid a premium for. If we would have known the tickets would not have been available immediately, we never would have purchased them.

Our representative went above and beyond to make sure we were getting the best possible tickets for our venue. She was very patient and explained everything to us in detail so we understood. We will definitely look forward to making sure we get the same agent again when we purchase tickets in the future. Thank you once again.

I love how Vivid is set up but I worry because of what other people said when they bought tickets. Some people said they never got their tickets or a refund. I do not want this to be my experience. Hoping I can get free tickets and then I will use vivid forever!

Despite being a repeat customer of Vivid Seats I was unable to log in. I had to call and explain what I wanted to “Mark A.” who was very helpful, respectful of my problem, took possession of the situation and solved it. Kudos to Mark A. I give Mark 5 stars. I give Vivid Seats 4 because I still can’t log in.

I’m seeing awful reviews for what I consider to be a useful option for securing tickets to events. I’ve used Vivid Seats 4 times now… and have a 5th concert coming up in a couple weeks also through vivid seats for which I’ve already received my ticket. I’ve never had an issue at any event with tickets I bought from vivid seats, and while the fees can be high sometimes, I simply just shop elsewhere if that’s the case. To me, this service doesn’t deserved to be docked for that since seemingly every ticketing app employs some kinda hidden fee thing. Check your seats online for obstructions before buying them and only buy from sellers with check marks. If everyone did that there would be a lot less one star reviews.

Ideally I would be able to handle ticket purchase on the website or app but I had difficulty. My experience with the phone transaction was super easy. Wait time was minimal and Niko was super helpful, taking care of the entire transaction very quickly. He waited until I received the email confirmation which took place within seconds after he submitted the order.

I appreciated the seat upgrades. I tried to return a call about the upgrade offer using the chat and that was not helpful. Both interactions they said they were prioritizing my request and I would be receiving an email shortly. I never got an email. Luckily I figured out how to call back. But we had a great time. It was nice reconnecting with old friends.

It’s a good time, I like using this app and it’s fun doing the Game Center on this to win entries for ticket giveaways for different shows and game. I like this ticketing site a lot and thought it works well. I thought it was a fun time and the games themself are really fun. Enjoyable to do.