Vivid Seats Reviews

4,912,597reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Vivid Seats

Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats serves as the middleman between customers looking for tickets and sellers. It has sold over 100 million tickets and has a 100% buyer guarantee and a reward program.

Pros
  • Easy access to event tickets
  • Rewards program
  • 100% Buyer Guarantee
Cons
  • Ticket prices can fluctuate
  • Fees increase total price

Vivid Seats Reviews

Filter by Rating

  • (1,934)
  • (289)
  • (211)
  • (187)
  • (2,510)

Popular Mentions

    How do I know I can trust these reviews about Vivid Seats?
    • 4,912,597 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about Vivid Seats?
    • 4,912,597 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 8 Reviews 1045 - 1245
    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparencyHonesty & Transparency

    Reviewed Oct. 5, 2025

    Vivid Seats made buying concert tickets a breeze! The site was fast, organized, and showed seat views before purchase. Checkout was secure with transparent pricing—no surprise fees. My digital tickets arrived instantly, and the event entry was smooth. Customer service was responsive when I had a question, and I appreciated the real-time updates before the show. Overall, a reliable, user-friendly platform that delivers great seats and peace of mind every time!

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed Oct. 5, 2025

    Good, and pretty easy, but I was confused that I was sent to Ticketmaster, I hope that it is easier next time. There are so many scams out there that it is hard to be sure that things are actually legitimate.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 5, 2025

    Parking pass not delivered until 4.5 hours after lot opened and had to purchase from another app. Waited and waited and was told it was escalated but never heard back. Messaged constantly and had people waiting for longer than we should for a reply. Not happy.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 5, 2025

    Want to say Thank You to Javier E for his courtesy and knowledge of find me tickets for the NFL game. I really appreciated his patience and he seems very friendly, I have purchased my tickets here before, this kind of knowledge and Especially the courtesy will keep me a customer!!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 5, 2025

    Ronnie was great! Buying the tickets was easy with him on the phone. But now, 14 hours and 14 minutes before the game, I still have not received my tickets. They are a birthday present/wedding gift for my fiancé... I am not happy. I am actually quite pissed off at this point.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Oct. 5, 2025

    Wonderful service with fast response. Easy to use and highly recommended service!!! Will always use Vivid from now on when ordering tickets to events! Got confirmation very promptly via text and email also with several links to use to access tickets.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 5, 2025

    Really good experience with your platform so far, best prices, easy delivery, I have get tickets here in Canada and also US, pretty good experience so far. The delivery is fast and also I think that the advertisement is fair, compare with other platforms like Gametime so much better prices, keep doing this excellent job. 🫶🏼

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 4, 2025

    Awful experience. Despite having Icon status with Vivid Seats tickets were not delivered until the 3rd inning of the NL Wild Card game. I would be very wary of using this app for any games/events you want to see on time in full. Customer service was prompt but kept asking me the same verification questions. Not a great experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 4, 2025

    I have received the tickets in quick fashion. I got it within a day of purchasing it. Plus the email as well. One thing I would note is that add some transport information in there as well as it will provide really useful information for a overseas traveller myself.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 4, 2025

    Couldn’t return. Had to resell. Reselling was slow. Took several minutes for the transfer to take place. The transfer didn’t post for another 20 minutes and wasn’t accessible on the app to access tickets. 2-3 hour wait to transfer the ticket back and overall feedback time was slow.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 4, 2025

    Purchasing tickets was quick and easy, and overall my first experience was very good. The only minor inconvenience was having to download the app and then the Ticketmaster section within it. Other than that, everything went smoothly, and I’d definitely recommend this site for buying tickets.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Oct. 4, 2025

    I have not received my tickets yet, and I hope I get them soon, as the show that I paid for is tonight, and it has been 3 days since I purchased the tickets. I tried calling the number and I only got a recording saying that the tickets will be in my email by yesterday, but they are still not there. I hope this isn't a scam.

    Thanks for your vote!
    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed Oct. 4, 2025

    Was able to buy one GA lawn seat at $47 but was only given $117 when friend tried to buy a seat. Door price for same seat was $40. Charging $117 for a $40 seat is absurd. Please see the uploaded photos showing the price shown on ticket, the amount paid for one ticket, and the cheapest ticket available on Vivid Seats.

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppStaffRatesTransparency

    Reviewed Oct. 4, 2025

    I bought Florida Panther tickets from Vivid Seats. I get the reward thing, which I thought would work out better, but it didn’t. After 10 tickets, you get your 11th one free. But if I pay $1,000 on average on a ticket, I’m getting back only the face value of the ticket. I went to Stanley Cup, the face value was $300, and I’m paying three times that. So you’re not really getting the value of the ticket back. It's like a gray area. That’s not what gets me annoyed by buying tickets at all, but that’s the worst of it. But it wasn’t terrible.

    The thing I’ll say about buying tickets is whoever gives me less fees at the time, I’m recommending. Fees now go with the price of the value of the ticket instead of a flat fee. The ticket doesn't change. It should be a flat value. I’m buying a ticket online. No one buys them in person anymore. I don’t understand the fees.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed Oct. 3, 2025

    This is a very good app. Super easy to use. Was extremely fast and bought tickets for myself and my boyfriend at a good price! :) I'm excited and hope everything turns out smoothly. Received email confirmation as well as email regarding to download tickets and this email asking to leave a review. Very thorough.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed Oct. 3, 2025

    Have bought many tickets and are always on time and priced accordingly. I would recommend them to anyone. I love the rewards you get 'cause I have received many free tickets with the rewards. Great app and great customer service. The only place I buy tickets from are Vivid.

    Thanks for your vote!
    Verified purchase
    PriceEase of UseRates

    Reviewed Oct. 3, 2025

    I found the site easy to use and the tickets are priced right. Many sites have very high service charges but Vivid is a lower charge. I have tried the other sites but I prefer Vivid Seats especially for my Notre Dame Tickets. So Keep up the good work.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2025

    Worst experience- I was only able to download one of my tickets and I have spent hours on the phone and no one will help me. Vivid Seats doesn’t answer and Ticketmaster blames Vivid Seats- I give up!! This purchase was for a gift but I was unable to present it in time.

    Thanks for your vote!
    Verified purchase
    PriceEase of UseRates

    Reviewed Oct. 2, 2025

    Pretty easy to navigate. Was looking for football tickets. Would have liked to have seat view like other sites. Would also suggest included fees in price so that total does not catch client by surprise. Delivery was very efficient. Will use again in future

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2025

    Andres C. was very helpful with my customer service experience. I needed help getting tickets for an event and he made to process smooth. I would love to work with him when getting tickets for future events. Work with him for your ticket and event needs.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 2, 2025

    I've not received my tickets, usually by now I have them. It should be made easier to get the tickets once you have purchased them. I would appreciate if the third party or Vivid Seats would let me know how to retrieve my tickets as it is getting closer to Keeneland post time.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Oct. 2, 2025

    Everything was very easy! Thanks Vivid. My wife loves the band we are going to see, which isn’t the headliner. Still the tickets were overpriced as usual. I get the artist needs to make money. Although I fear I pay more extras that the artist will never see and that’s concerning.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppEase of Use

    Reviewed Oct. 2, 2025

    The app is easy to use to research tickets and find what you're looking for. I also like that the tickets are sent to the app on my phone for easy access. It would be nice if a photo could be accessed while reviewing seats so you can get an idea of the view from where you're sitting.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 2, 2025

    Received my tickets the same night! My experience was very quick and such an easy process after buying my tickets! Would definitely recommend to friends and families to purchase from this site! Did I also mention I got a percentage off due to first time buying? The best!

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Oct. 2, 2025

    Very disappointed to find out just a couple of days before Cat Steven’s concert, that he and his band members can’t get Visas. What kind of brainless promoters would even let this happen? Lots of people lost money! Plain and simple… I want a refund!!!

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed Oct. 2, 2025

    I used them to get the World Cup ticket and for other events. It’s convenient. They got all the seats and the tickets are worth having. The app is easy to use and it’s user-friendly. The price is not bad and that’s why I use it.

    Thanks for your vote!
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Oct. 1, 2025

    Because of a disability requiring an aisle seat, I bought a ticket to an event in Charlotte 6 mos in advance to make sure I was able to get the seats I wanted. Two days before the event, I was emailed tickets for seats that were $200 cheaper than what I paid for, in a different row and in the middle of the row. Customer service was of no help when I explained the situation and could I be reimbursed the difference when it was clear that I wasn't going to be able to get an aisle seat. No reimbursement ($600) and no aisle seat. What a scam. Shame on you, Vivid Seats.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 1, 2025

    Buying tickets is fairly easy, but it doesn't tell you which end of the arena the CAPS short twice. We prefer to seat at that end. We buy tickets when we feel like going to games. Capital area is awesome!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Oct. 1, 2025

    The tickets I bought were easy to buy and I received them almost instantly. Browsing for tickets allowed me to get the best deal in terms of choosing the seats and getting the best price. Checkout was fast and took me less than two minutes. Very much recommended!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Oct. 1, 2025

    I have not received my tickets yet! App says would receive by 9/30. It is 10/01 and I have not received them yet. The app shows Confirmed since I paid but not yet Ready! I am hoping that this is resolved by today & automatically...Otherwise, I have to spend time on something that I should not have to!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi Jaime, thank you for the review! We know fans are eager to receive their tickets as soon as possible and can confirm your tickets were sent via email the same day the order was placed. We always strive for quick and easy access to tickets after purchasing and if you have any questions in the future, please don't hesitate to reach out to our support team. We are always here to answer any questions you may have. We hope you had an awesome time at the show!

    Verified purchase
    PriceMaintenanceStaffRates

    Reviewed Oct. 1, 2025

    I appreciate you guys get the ticket for me. It’s really important to me of this ticket. The agent are really helpful and kindly help to fix the problem. Is a really great experience. And also is the ticket of Beatles so I’m glad I can get first row and get the lower price than the website.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechCommunication

    Reviewed Oct. 1, 2025

    Admittedly it's my first time using Vivid Seats but so much harder to deal with than other vendors. Extremely difficult to communicate with. I will not use Vividseats again. There's very little or no communication on when tickets will arrive or which vendor will work with Vividseats.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed Oct. 1, 2025

    The seller couldn’t send my tickets so they Upgraded my seats. Thank you so much Vivid Seats. Very pleased and will for sure keep buying tickets on the app. I am satisfied and more than happy to how they responded to my problem. They did a great job and that’s why I gave them 5 stars.

    Thanks for your vote!
    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 30, 2025

    Vivid Seats is very easy to use and one of the best apps out there for tickets. I always get rewarded for purchasing and the prices are always the best compared to other companies. I always recommend Vivid Seats to my family and friends whenever they’re looking to buy tickets.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 30, 2025

    Our experience was good! Purchase was made quickly and tickets are in the application that I downloaded. Very nice first time experience using this application. We purchase Christian concert tickets very often so we hope to use Vivid tickets again in the future.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 30, 2025

    I have used Vivid Seats multiple times over the past year. Each time I feel like I am getting extreme value for my ticket costs. The process to obtain the tickets has been quick and easy. Most of the tickets I have purchased have been out of state from the games I attended so having peace of mind about the legitimacy of the ticket purchase has been crucial!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRates

    Reviewed Sept. 30, 2025

    Good, quick and easy. I was able to secure better rates and desired seats! I would recommend to others as well. You should try it out. It works. I was skeptical but it saved me time and money. Happy with my purchase. It’s good. Easy and quick.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 30, 2025

    Great and super fast delivery service for my tickets. I was worried I was no going to be able to receive it in time for the concert but the delivery was very fast and efficient directly to my active Ticket master account. I highly recommend using this.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed Sept. 30, 2025

    In the process of finalizing the tickets but so far so good. I am happy with the experience of getting these tickets for the Monday Bills game. I hope everything works out and tickets are good. Thanks again for the tickets to the game.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2025

    Excellent. Tickets delivered before guaranteed. I’m always nervous about buying tickets like this. However, this was a good experience. The communication was great and we are looking forward to enjoying our event.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedTransparency

    Reviewed Sept. 29, 2025

    First time buying ticket at VividSeats and it was really fast. But haven't use the ticket yet but will update my review more after using the tickets without problem. Normally I buy at TicketMaster.com. Ticket here looks cheaper than other sites and it included all charges except insurance.

    Thanks for your vote!
    Verified purchase
    Online & App

    Reviewed Sept. 29, 2025

    I have purchased tickets from Vivid Seats many times. I always receive my tickets from the seller before the concert. The site is very reliable. I have received 2 dollar amount rewards from their reward system and have used one reward successfully so far. Highly recommend Vivid Seats.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 29, 2025

    It was great price and fast service, I was able to find tickets in my price range and seats I would like to have. I definitely recommend vivid seats to anyone. I look forward to search and purchase upcoming more events through Vivid Seats. Thank you.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 29, 2025

    I see my tickets in my ticket master account. Process went smoothly with no hiccups. Total cost is manageable and recommend to anyone who is a sports fan to use this app. Bringing my family to the game even though I'm not a Yankees fan. Lets go Cincinnati Reds!!! Lets meet in the World Series.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingEase of Use

    Reviewed Sept. 29, 2025

    Easy to use and encountered no issues. I can easily find concerts that I want and it doesn't bombard me with ads as much as the others. I am looking forward to use this app in other fun events we would like to attend. And I hope they can give out incentives or points to win awards.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 29, 2025

    It was quick to retrieve my tickets although I had to sign into a different app to get them. Thankfully, it was quick since I had that app already. Quick and efficient. However, maybe it would be easier if the tickets could go directly to the Vividseats app in the future.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 29, 2025

    I always love using Vivid. No issues ever, this time was a breeze as well. From my experiences with this company, communication is always great, the services provided is always quick and efficient. Buying tickets can sometimes be a hassle, so having something as convenient as vivid is always nice.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingOnline & AppBillingEase of UseTimeliness

    Reviewed Sept. 29, 2025

    Wanted to get Cubs playoff tickets and got them easily and the app gave me a surprise 10% off my purchase. Got the tickets ordered and received them electronically within minutes of ordering. Very easy to use the app as well. I have been using Vivid Seats for over a year now and I have never had an issue with not getting tickets or payment issues.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 29, 2025

    Easy to do quick. Efficient I received my tickets and they are added on my wallet. I had to had a great experience using Vivid Seats! The process was simple, the tickets were delivered on time, and everything worked perfectly at the event. Customer service was helpful and responsive, which gave me peace of mind. Definitely a reliable place to buy tickets, and I’ll be using them again for future events!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 29, 2025

    I’m still waiting for my ticket and it’s been frustrating not to have received it yet. The process feels delayed, and I wish there was better communication or faster service. I just hope it arrives soon so I can feel confident about my plans. I’m still waiting for my ticket and it’s been frustrating not to have received it yet. The process feels delayed, and I wish there was better communication or faster service. I just hope it arrives soon so I can feel confident about my plans.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 28, 2025

    Great customer service! Seamlessly credited the “rain-out” event without me asking. My money (credit) was waiting for me when I was able to schedule another event (MLB game)… in an entirely different city and entirely different team. I’m confident that I will use Vivid again.

    Thanks for your vote!
    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 28, 2025

    Vivid Seats is now the only website I use for ticket purchases. It has a great website and app that are both easy to use and navigate. We have found the best pricing through this sight. Also the daily games to earn points are a lot of fun too, we pop on almost every day for that. One of my friends turned me onto the site and I’m hooked. as far as I’m concerned, it’s the best ticketing option available.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppBilling

    Reviewed Sept. 28, 2025

    I bought tickets (PayPal confirms my payment) then I’m informed I have to download an app. Then I have to create an account inside the app. Spreading more of my personal info around. Tickets don’t show up in the app! Where are the tickets? Why not just email me the tickets?!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi Ken, thank you for leaving us a review and we do apologize for the delayed response. We see you were able to receive assistance from our customer support team to have those tickets sent to your correct email. We're glad to see this was sorted and the feedback is appreciated. We hope you had a great time at the show!

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsRates

    Reviewed Sept. 28, 2025

    Looking for a gift for my daughter within reason on a quick turnaround. Granddaughter is paying for it. She's 12, so had to be a good price. We found these tickets. Good price. Quick turnaround. Tickets were available in the app within a couple days. Hope the concert turns out just as great as the experience.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Sept. 28, 2025

    This was my first time shopping with Vivid Seats. Selecting the tickets was simple and I liked that you get a preview of your view. The tickets were delivered almost immediately after purchase, upon email verification. Tickets were transferred smoothly to my Ticketmaster account.

    Thanks for your vote!
    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 28, 2025

    I bought tickets to Mark Normand for my friend’s birthday. The tickets were never delivered due to a technical issue with AXS. Vivid Seats has a full refund policy for tickets that are not delivered. They acknowledged that I never received the tickets, refused to refund me.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi Ryan, we're sorry to hear you had issues accessing your mobile tickets. It is meant to be a quick and easy process, and we hate to see that wasn't the case for you. We checked on the order to make sure this was handled, and do see a refund was previously issued for your order. If you have any additional questions regarding this please feel free to reach out to our customer support.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsMaintenanceStaff

    Reviewed Sept. 27, 2025

    Tickets you sold me did not work (ticket not found is what it said when she scanned them). I tried the app and followed your instructions. I called customer service as we were trying to get into the concert and they sent me a link to three DIFFERENT seats and those bar codes did not work either!!!! Left me and my young daughters crying in the parking lot as the rest of our group got in without any issues. If it wasn’t for an amazing worker at Pine Knob we would not have gotten in at the last second. I expect a full refund and will be contacting you further.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceHonesty & Transparency

    Reviewed Sept. 27, 2025

    I immediately found affordable tickets and received my tickets once available more than a month before the show. I’m honestly surprised and happy me and my family received the tickets without issues! The process was very easy and for a minute I was concerned because I thought I was going to get scammed but I read it was legit and eventually received my tickets without issues.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 27, 2025

    In March of this year, I bought 2 tickets to see Wicked in Charlotte, NC for Sept 27, 2025. I immediately got a confirmation number but app said delivery of tickets would happen closer to the performance date. I contacted company days before show and 4 times the day of show. The response I got was the seller has until 2 hrs before show time to deliver tickets. I was assured by the chat agent that I would get the tickets because through Vivid it is 100% guaranteed. My 2 children travelled 3 hrs to see the show in Charlotte.

    At 12:15, I contacted vivid. I waited for 30 mins on chat and then was told my tickets had been cancelled and I received a refund. I spoke to the sells department, no tickets for 2pm and only 1 ticket for 8pm. My kids were screwed and no reason was given. All that was said was "seller wasn't able to provide the tickets." Seriously, I bought them months in advance and could not get any answers until 2 hrs before show time so I had no time to buy more tickets for my kids. I will never use Vivid again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2025

    The first 2 times I tired to buy tickets, the order went through, but then was immediately canceled. I don't know why it got canceled. I did the 'chat' and received a phone number to call. I spoke with Ron in the Philippines and he was very helpful. My order finally went through the system.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppTransparency

    Reviewed Sept. 27, 2025

    Probably the easiest process I have ever used to buy and sell tickets! The app made it super simple and the update process was super quick, I recommend this to all of my family for any type of event that they are looking to go to and experience. Vivid Seats for the win.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2025

    I want to see where my tickets are better. I’m confused about how this works, I want to see my tickets in my email. I shouldn’t have to go through second parties just to find where it is, this is a very great app but I would love to know why I don’t see anything.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 27, 2025

    Buyer BEWARE. VIVID does NOT have 24/7 help. It’s AI and worthless. I don’t have one of the two tickets I bought for Tyler Childers tonight. and there is no one to help. Plus the ticket is not transferable so how am I supposed to give it to my daughter? AI says that some tickets aren’t transferable. BEWARE.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hello, Elicia. We appreciate your feedback. Looking into your order, we see that you had two separate orders, for your event. One of the orders was fulfilled on 9/26, and the other, on 9/27. Each order had its own, separate, email sent. Both emails contained links for your use, to access the tickets. If you have any further questions or concerns, please feel free to reach out to us via our social media DMs, or through our app.

    Verified purchase
    PriceStaff

    Reviewed Sept. 27, 2025

    The tickets that I originally purchased were never received. Upon game time I was able to contact Vivid Seats ticket support. It took a while and 2 separate agents but they were able to remedy the situation and got us upgraded tickets at no extra cost.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 27, 2025

    The extra sign-in and required password change with Ticketmaster was a bit extra, BUT more frustrating was the major change in seat location that was originally confirmed. Confirmed sec 157 row 30… received sec 141 row 20. This is disappointing since this is not what was requested.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi Kipp, thank you sharing your experience. We want to clarify that when purchasing with us, we guarantee identical, comparable, or better seats. In this case, moving closer to the start/finish line was considered a comparable or better seat. If you have any questions or concerns regarding your order, please know that our customer support team is available with extended hours to assist. We do hope you enjoyed the race!

    Verified purchase

    Reviewed Sept. 26, 2025

    So far it's been a fun experience. Appreciate the credits for really investing in to Vivid Seats. We were just in San Diego CA and my Milwaukee Brewers were in town there. Used my credit to buy some great seats for the game. What an awesome time!! Thank you!

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsTimeliness

    Reviewed Sept. 26, 2025

    Bought two parking passes by accident, they said no refunds and I could sell them, I did the selling process and then next day asked me to repost it, wouldn’t let me post a pic of ticket. Not happy they could have just refunded and made it easy, I messaged right away.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2025

    I seemed to have received my tickets. Process was easy to understand and an email confirmation was sent when tickets were transferred. The tickets then appeared in my account and are marked as delivered. I can now access the tickets under the ticket tab and they show up as a QR code.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 26, 2025

    I had a great experience with your representative. He was polite, helpful, and courteous! I had limited internet access, so I had to call to get tickets to the Penn State Whiteout game at Beaver Stadium. The customer service representative did a great job finding tickets in my price range. I am very pleased with the results.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Sept. 26, 2025

    I previously had a negative experience with Vivid but today was the exact opposite of that. The phone operator was efficient, helpful and the tickets came through right after the call. Vivid apologized profusely for the prior mishap after it happened but I was still hesitant to use them again. Today's experience was a nice turnaround and I will now be much more inclined to go to them in the future. And the ticket prices shown online did not in fact contain any hidden fees (a nice change from past experiences!).

    Thanks for your vote!
    Verified purchase
    PriceRatesFollow-Through

    Reviewed Sept. 26, 2025

    Great prices for these tickets. Delivered a day before the concert as promised. I never run into any issues on Vivid Seats and the prices are usually better on here! Definitely recommend to anyone looking to purchase concert tickets to use this platform.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 26, 2025

    I’ve always had a great experience using Vivid Seats to purchase tickets for sporting events. I mostly use Vivid Seats for Dallas Stars hockey games. It’s the only place I get tickets every hockey season. I prefer using Vivid Seats over anything else.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRatesTransparency

    Reviewed Sept. 26, 2025

    Easy and fast. Check out fast - price was decent. Consent emails of confirmation. Keeping security up to date. Only 24 hour you til got the tickets. I was able to add both tickets to my Apple Wallet. Frequent questions asked and they made sure to add insurance for tickets

    Thanks for your vote!
    Verified purchase
    PriceRatesHonesty & Transparency

    Reviewed Sept. 26, 2025

    Good prices, good prices and just good prices. Overall I’m very satisfie.d I might just come back if there’s good prices. Honestly just good prices. I really needed that. Way better than Ticketmaster since there’s better prices. I’m gonna recommend to my friends!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2025

    Everything was perfect. The agent provided amazing service. I was able to order my tickets and easily and got them delivered less than 5 mins after the call was over. It was easily one of the best calls I’ve ever been on when it comes to getting help. He even added the promo

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 26, 2025

    The two ladies who help me did a great job. They were very helpful and kind in answering all my questions. We are looking forward to going the event and thank you for helping me. Again both ladies were a great help. Thank you

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 25, 2025

    What a great price for Barry Manilow tickets in Duluth GA. The process of purchasing was quick and painless. Tickets were received within a few minutes from the seller. I was surprised! I’ll definitely use Vivid Seats for any future events I want to attend!

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 25, 2025

    I do not know that any of my problems have been resolved to my satisfaction. I have had a lot by the way. Very disappointing! I know they are not at fault when an event gets canceled or rescheduled but the rest is definitely on them. I wish I didn't get stuck with credits I am forced to use with Vivid Seats. I feel like I have no options.

    Thanks for your vote!
    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 25, 2025

    It was good but having to do this is annoying like why do I have to do this just to get tickets!!!! This is so annoying. Please stop making people do this. It makes no sense why I have to write a review just to get something I paid for

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed Sept. 25, 2025

    Bait & Switch, failed to deliver. I purchased what I identified and thought were specific seats to a concert and paid $75/ticket. I received general admission tickets valued at $16.65. Customer service is non-existent. No wonder why there are multiple class-action suits against this outfit. DO NOT USE!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hey, David. Thank you for your feedback. Looking into your order details, we see that the tickets selected were listed as General Admission. We display information about seating throughout the checkout process, as we want to ensure that our fans are well informed, regarding the tickets they are purchasing.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Sept. 24, 2025

    Easy to use system. Received timely emails about the ticket purchasing process. No complaints! I had to new member but the whole process took less than ten minutes and received my tickets days before the event with no worries. Excellent experience!

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 24, 2025

    This was very quick and easy. We had a last-minute impulse to see another show while in Vegas. Saw that Santana was in town. So while I was searching online I found this ticket broker. It couldn't have been easier.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed Sept. 24, 2025

    Your website is very easy to use and the price is always cheaper than the other ticket sites! And the more tickets you buy there is a discount in purchasing the next ticket! Thank you for being reasonably priced for people like me who love to go to concerts!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 24, 2025

    I would recommend this website to others if they are struggling to find a cheap and trusted service to buy sports tickets or anything else. You should try them out. I have used them for a while now and I am always happy how they will treat you.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 24, 2025

    Terrible. Hours spent trying to access football tickets. Email changes, different apps, retransfers, electronic confusion, etc…Processing time takes months and customer service does not care. I will never use Vivid Seats again.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 24, 2025

    Fast, easy and prompt service. Great experience with my first time ordering and got a $20 code to eat. Made me even more happy ..Great birthday gift for my son! Can't wait to use this service again in the future for other shows and trip with my family.

    Thanks for your vote!
    Punctuality & SpeedRefunds & Payouts

    Reviewed Sept. 24, 2025

    Awful. I bought comedy tix Mark Normand for an event that was happening June 28, 2025. Then it was rescheduled 3 months later to a date I couldn't attend-- Sept 25, 2025. They did not honor refunds. Will never use them again.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi, Cole. Thank you for your feedback. We know that event changes aren't always ideal. The decision is made by the venue and the artist, typically in favor of ensuring the best interests of fans being able to enjoy the experience safely, and is not done lightly. In a situation like this, we advise reselling your tickets if you are unable to attend the event.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2025

    I called Kori because I could not get my 15% deal online. Kori was so helpful and kind on the phone! I had dreaded calling but it didn't take long at all for her to complete my purchase and help me with the 15% deal I couldn't redeem online. The wait time was very reasonable also!

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 24, 2025

    Happy with my purchase, I bought the tickets a few days ago and I'm super glad I get to go and the best news is I already have my tickets in my Apple Wallet, they weren't the best seats in the house at all but I'm happy with it especially for how much I paid.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 24, 2025

    Stressful to receive day before show. Confusion about actual seats... was purchased as Box 6 A1 but tickets say Section Ste1 Row S1 with Seat numbers 3-8. I won't know until the show if what I thought I purchased is what I received. Thank you for your consideration and any other information you can provide.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 24, 2025

    The delivery either came late or early the day of the concert. It arrived but extremely gut-wrenching to someone with Military related PTSD (VA Disabled) and having no confirmation other than seeing that it should arrive by September 23rd. I went to bed not knowing if I had the tickets which caused a bit of anxiety. I used to order tickets as a kid and get them well before the concert (you can see when I bought these and realize months in advanced is insane for a day of/day before delivery) like physical copies. This was digital and still had to wait for a long time. Probably not gonna use this service again unless I find comfort in it but figured I'd explain my experience hah.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedOnline & AppStaffTransparencyResolution

    Reviewed Sept. 24, 2025

    Back in November 2024 I purchased two VIP tickets for a festival happening next month, and spent 2k. These are physical wristbands that are mailed. At the end of August I logged in to Vivid just to review and double check as the organizers were preparing to ship tickets in September, and found that the delivery method was set to Email. I immediately contacted customer service and that in and of itself is a whole ordeal: if you call, the robot answering tells you to message via chat and hangs up on you. You do the chat and it's a super annoying bot that connects you to a live agent only if you ask a thousand times, then we you get an 'agent' they sound like a bot or dumb AI. Long story short they noted my concern and told me they'd get in touch with the seller and when they confirmed delivery method they'd reach out to me ( already ridiculous because I told them a thousand times these tickets are NOT digital, impossible to deliver any other way).

    Fast forward a few days I get an email confirming delivery method is UPS and asking me to reconfirm my address, so I did. They said they updated everything so I log in to the account to verify and find that they have the same exact deadline for the seller to fulfill the order: the day before the show!! This is unbelievably ridiculous to treat physical tickets the same as digital, as SO many things can go wrong with a physical shipment and there's no way to do anything to remedy if the deadline is that close to show - furthermore, I live in California and the festival is in Las Vegas so the day before is when I'll be traveling. I tried the same stupid ordeal of contacting their 'customer service' and dealt with two three more bot-sounding agents that would only repeat the same thing and when I asked to escalate to a supervisor they flat out refused!

    I asked why, they would ignore the question. Just wow. This made me so uneasy and uncomfortable, I don't have any guarantees that I'll get my wristbands and cannot wait till the day before when I can potentially lose not only the 2k but also non-refundable accommodation and travel costs. No one would hear me out and the email listed on their website is completely fake, you get an automated message saying the mailbox is not monitored. What a joke!!! I will not stop until I get a resolution; this is definitely not a way to conduct business and not a way to treat paying customers. Also, this ruins what should be beautiful experiences and carefree moments for people. Vivid Seats should be ashamed, I will never ever recommend it to anyone ever. Please stop using them, for your safety.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Sept. 24, 2025

    This is the first time I’ve ever dealt with Vivid Seats, and I had a specific request that had to be met in terms of where my seats would be located due to a surgery that I just had limiting the amount of contact I have with individuals beside me. The representative went way above and beyond giving me multiple options to consider, but also was able to stay very close to the price range that I had requested to begin with. The process for doing this was seamless and she accommodated everything I was looking for.

    The only issue I would have is the fact that you don’t know which seats you’re getting until you complete the order and the tickets are sent to you. I knew which row in which section just not which seat so that was a little frustrating, but that’s not the representative‘s fault that’s just the way vivid seats is set up I guess. The only other thing I could suggest would be to let the customer know that the price is plus tax. I thought everything was inclusive of the Taxes and was a little shocked when I viewed my receipt, but as I said, the entire process was perfect.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Sept. 23, 2025

    I thought it was a fast and easy process! I received my ticket right away without having it be a hassle. I got to add them to my wallet days before the event. I would definitely recommend to others to use the app. I will be using this app in the future to buy my tickets.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRatesTimeliness

    Reviewed Sept. 23, 2025

    I had no idea the presale started!!! I was under the impression that it did not start until the next day. HOWEVER, I was able to quickly snag up two general admission tickets for a great price!! There was no waiting to enter into a “Queue”, just clicked the area I wanted, and DONE!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppRates

    Reviewed Sept. 23, 2025

    I was able to get tickets and see what the view rating was! Also, the service fee was smaller than other companies. When comparing prices Vivid Seats had the best prices. I can't wait for the concert! I like the digital delivery and look of the app as well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed Sept. 23, 2025

    My first time using Vivid Seats. I was initially confused on how to receive the tickets but it worked out. I was not expecting to have to download the Ticketmaster app. I initially did the order on my computer then I needed to get it to work on my phone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2025

    I found it necessary to call, because of a CC issue. I was pleasantly surprised when I did not have to be on hold for a long time and the representative was able to identify the issue and was able reprocess the order. She was very helpful, knowledgeable and I was able to understand her.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Sept. 22, 2025

    Easy app to use and has the best prices for tickets. I love going to shows and concerts and Vivid Seats always makes that possible. Thank you for always being a great app and having all the best and latest shows and concerts. They have great prices.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 22, 2025

    I never received my tickets. Vivid Seats prides itself on providing day of tickets and I never received mine! They have a 100 percent guarantee that they don't follow! Horrible customer service. No help at all and I never went to the concert.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 22, 2025

    It was great to be rewarded for being a good customer! I miss the games that had rewards. I believe those rewards helped me to get a ticket to a big Reds night game for $1.49 and I ended up getting free parking as well. Great time out at the Great American Ballpark.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Sept. 22, 2025

    Good prices, could be better with no FEEs. I like that it shows the full price which is better than other sites I have looked at. Now I don't bother to check, because I know Vivid Seats has the best prices, so it save time when looking for tickets. I can appreciate that.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Sept. 22, 2025

    The pricing was better than other websites, but the online delivery policy isn't great. Getting tickets delivered from second-hand sale only 48 hours before an event is pretty stress-inducing. Not only that, but it helps drive second-hand sales prices up due to perceived scarcity since no one is required to deliver in a timely manner.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 22, 2025

    Happy they were cheaper than other websites and simple to be able to go through the steps to buy the tickets. I am happy that I found this website. I will definitely be using Vivid to buy tickets in the future.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 22, 2025

    This was such an easy process! I’ve never used Vivid Seats because but it’s definitely going to be something I use from now on! Ticket delivery came earlier than it said. I am so glad that I am able to see Sleep Token since they’ve been sold out since presale! Definitely worth it!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceRatesTimeliness

    Reviewed Sept. 21, 2025

    I have never used Vivid Seats before and was nervous to buy tickets for Sleep Token after hearing some venues may not accept third party seller tickets. We missed out on the Ticketmaster sale but snagged ours the same day for very fair prices. They were same price that tickets were going for on Ticketmaster. Tickets transferred a week before the show and we got in no problem at all! I would use again in the future.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 21, 2025

    Fast and easy purchase. I always use Vivid seats because of the price and ease of purchase. From baseball tickets to concert tickets, they are the best. I can't wait to use these tickets and Brandon Lake spread the message of Jesus Christ. Jesus is King of Kings and Lord of all.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 21, 2025

    Customer Service was super helpful and informative. It was my first time buying and I was super nervous about my ticket. They reassured me and my ticket arrived a week before the show. Process was easy and more affordable than when I looked at other resell methods.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 20, 2025

    The whole process was easy and it seemed like there was a lot of availability that other places didn't have. The tickets were also cheaper than another website I was about to purchase them from. Lastly, the tickets arrived in less than an hour. Great overall experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 20, 2025

    I quickly was able to search and pin down the event I was looking for but while purchasing there were some complications with my card on my behalf. The whole thing with the ticket protection is a bit too capitalist for my taste. I felt like I needed to buy it just because of the risk of something preventing me from attending the event though I know my day is free. I don't know just my personal opinion. It's a good first experience!

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppTransparency

    Reviewed Sept. 20, 2025

    I received an email saying my tickets are available in the app, however they are not there yet. Hopefully this gets resolved soon. Hopefully this gets resolved soon and I can update my review to a positive one.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 20, 2025

    I was having trouble checking out for tickets to the upcoming Paul McCartney concert in Des Moines. My computer locked up as I tried to choose the tickets. After multiple attempts, I started a chat which provided me with an 800 number to call. My representative was as helpful as he could possibly be in facilitating the purchase of the three tickets I had attempted to buy online. Could not be happier with my experience.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2025

    Javier was a pleasure to speak with. I originally tried to order my ticket online and was experiencing repetitive issues. Javier was patient and made my experience great while trying to order my ticket over the phone. Javier was very personable as we went through the process. Thank you Javier!

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed Sept. 20, 2025

    I purchased 3 Offspring tickets. I was nervous when it said they would arrive 48 hours before the show but we got in (after a 4 hour delay) and had a blast! Live Nation even gave me a $75 credit toward Credit One Amphitheater or the one by the lake (don't remember what it's called) because I bought the 2 a ticket plan. No complaints here. Only thing is Vivid needs to be aware of the scammed right now. Ariana Grande tickets for over 1k. Come on.

    Thanks for your vote!
    Verified purchase
    Honesty & Transparency

    Reviewed Sept. 20, 2025

    So I bought tickets today and I’m having trouble getting them. I’m locked out of my Ticketmaster and it wants me to reset my password. None of the codes work and I been trying for hrs. I don’t get why my tickets can’t be sent directly to my Vivid account. Honestly this is horrible.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Sept. 20, 2025

    The ticket transfer was really quick! I got the email like 2 minutes after completing the payment - I see them in my Ticketmaster account but it has no barcode so I’m still a little unsure. If they end up working I will be so happy! The service fee is what made me choose Vivid Seats over other platforms so please never increase it. :)

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 20, 2025

    Wish I could’ve just figured out how to buy from the event itself versus a third party, I don’t like that they wait up until the day before to send you your tickets. However, we did get them in the end so that’s all that matters I guess. Would be better if you received tickets at purchase.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 19, 2025

    Beautiful experience. Everything about it was simple and easy. I placed my order and received my tickets within the hour. I literally placed another order for another game right after because I was so excited about how easy it was! Will definitely recommend this to all my sports fans.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 19, 2025

    I ordered my tickets, and now I can’t find them? Or it’s taking forever to process. Yet I see the money has left my bank account. If someone is able to let me know what’s going on that would be great. Asking me to do this in order to see my tickets is ridiculous.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 19, 2025

    Excellent delivery, tickets came quickly. Very appreciative of the quickness they provided. I’d recommend going this route to avoid any missed tickets in the future. This purchase made my morning and helped relieve some stress that I had. Thank you!

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 18, 2025

    Fast, easy and seamless. I definitely would recommend. They are priced lower than Ticketmaster and other ticket purchase websites and you get emailed delivery all electronically sent. I recommend 10/10. I will be purchasing again in the near future for all future buys

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 18, 2025

    Quick release of the NFL tickets from the Rams. Already accepted my tickets. Thanks! I am very happy with using Vivid Seats. So far, it's only been over 1+ year, and only for events in Los Angeles, but I am happy with the experience with their pricing similar to other companies.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Sept. 18, 2025

    I recently had the pleasure of experiencing exceptional customer service, and I feel it’s important to share my experience. From the moment I reached out, the representative was warm, welcoming, and incredibly helpful. They took the time to listen to my questions and concerns, and you could tell they genuinely wanted to assist. What impressed me the most was the depth of their knowledge. I had several specific questions, and they answered each one with thorough, clear explanations. They didn’t just stop at the basics but went above and beyond to provide extra details that were incredibly helpful and reassuring. What really made this experience stand out, though, was the way they went the extra mile. I never felt rushed, and I always felt like my needs were a priority. They made sure to follow up with any additional information and even offered suggestions that I hadn’t considered, which made the entire process feel effortless and stress-free.

    In today’s fast-paced world, it’s rare to encounter such personalized and dedicated customer service. This experience truly reminded me what outstanding service looks like—one where you feel valued and understood as a customer. I left feeling not only well-informed but also truly appreciated. Thank you for making my experience so positive. I’ll definitely be returning because of the exceptional care and service I received!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 18, 2025

    The specialist is very supportive and patient. She helped me check the event available tickets and help me but with the discount lower than the Internet, although I’m free that I need to provide my personal card information but it is too safe and I believe them. The Vivid ticket system won’t keep your card information.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsTechSales & MarketingPriceOnline & App

    Reviewed Sept. 18, 2025

    Bought tickets 3 weeks before I flew to Milwaukee from North Dakota to see Philadelphia play Brewers, tickets were transferred from my Vivid Seats account to MLB App like told to by Vivid Seats, had tickets on my phone and receipt of sale. Day of game, tickets were missing and was told by MLB that tickets had been resold and not first time this had happened to Vivid Seats. Had to buy new seats from different vendor cost us another 300 dollars, Vivid Seats gave me the run around, told me they would investigate it and get back to me in 3 to 5 days. Been almost 2 weeks and have not heard anything back. Lost 680 dollars and had to buy another 300 dollars in tickets to get into game. I would not recommend this place to anyone. You're better off at Tikpick, so I lost around 900 dollars total, not including what it cost me to come down to see these games, not a site I would recommend to anybody.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2025

    I purchased these tickets on the 4th of September and still have not received them yet. The show is on Saturday so if someone could help me get this straightened out that would be great! I have the order number and it says that they were delivered but I have not received an email to transfer them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Sept. 18, 2025

    I purchased tickets and the seller Vivid Seats connected me to was a fraudulent scammer. Then Vivid Seats didn't honor their 100% money-back guarantee when I cancelled the tickets. The scammed email looked like it was affiliated with University of Maryland but it was a scam. I never accepted the transfer of the tickets from that seller. Because that email address was a scam, and I was not about to open myself to any links that could cause my privacy damage or harm.

    Thanks for your vote!
    Verified purchase
    Online & App

    Reviewed Sept. 17, 2025

    As usual I had to go back and forth on the site to eventually get my tickets sent to google wallet. Too much hassle on the web site to deal with what appears to be a simple activity. Unfortunately we are all prisoners of the system whatever system there is.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 17, 2025

    I appreciate the more cost effective tickets available. This is the first time I used this application. I usually use TicketMaster but to find seats for 15 people in one area, close to one another is impossible. Vivid seats made it possible and easy with the number of available tickets in each section and row. I have not received the tickets via my email to date, as it is still too early for the game, so I can not mention that part of the process to date.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 17, 2025

    Pretty good experience. Just waiting for gates to open and enjoy the game. Overall fast transfer. Good expectations, thank you. Will be looking to get tickets more often to here. Transaction was simple and wasn't that complicated really. Recommend to others.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed Sept. 17, 2025

    The Vivid Seats app is super easy to use, aesthetically pleasing, and one I’ve been using often! I like that, along with selling tickets, there are games you can play to win discounts/tickets. I see myself using this app when buying tickets for any event. I 100% recommend!!

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 17, 2025

    I was able to find affordable tickets easy and fast. This was my first time using Vivid Seats. I requested an electronic transfer of the tickets and it was confirmed to be sent 2 days before the event, I did not get the confirmation of delivery email until the morning of the event- THAT WAS STRESSFUL.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 17, 2025

    I had an excellent experience buying tickets over the phone when a discount was not applying. I unfortunately cannot the name of the lady who helped me. Her name began with an S, maybe Sneha. She was very helpful and kind. I would certainly buy over the phone again if I have an issue.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Sept. 17, 2025

    Good and easy. Very fast. Will use again for next football goals in Knoxville. Saw the best and cheapest seats just in time for next week's game. Got email within minutes and had them added to my phone wallet that minute.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2025

    Excellent. Got tickets very fast and can’t wait to go to concert. San Diego is a great place and it is perfect for the artist I want to see. Thank you very very very much for the tickets, it was fast and easy. I can’t to tell all my friends about experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 16, 2025

    It was really simple and easy. I didn’t wait long to receive my tickets. I just wish the ticket delivery process was more clear and all the emails weren’t as confusing. I appreciate how quickly my tickets loaded into ticket master after I purchased them.

    Thanks for your vote!
    Verified purchase
    PriceEase of Use

    Reviewed Sept. 16, 2025

    I love using Vivid Seats. I love the fact that vivid seats is a part of my concert experiences. It's very easy to navigate and easy to use. Thank you for providing the best app to find tickets! Hopefully I will be able to find a good affordable seat for my next concert experience; Ariana Grande!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedResolution

    Reviewed Sept. 16, 2025

    I was able to get my tickets delivered in time. Very happy with this service. Had to get assistance with customer service due to tickets not being sent when they were suppose to be, but they resolved my issue quickly. Excited to now go see the show of my dreams.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 16, 2025

    I'm very happy, I needed a replacement for my tickets and the agent was very helpful. I would definitely recommend them to my friends. I thought I was gonna have to cancel my trip and tell my daughter what happened with the seller but thankfully now we're able to take her.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 16, 2025

    Fast and efficient receiving of tickets. Easy instructions. I did take off one star because we didn’t receive them until the day of the concert and we were ) hours away from the venue and I was scared to leave just in case it was canceled or something but they came and we started our drive.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Sept. 16, 2025

    Was easy, quick and efficient! Cannot wait for the show! The verified seller was quick, also all questions were answered. Tickets were placed in the app with a secure pass so screen shotting and reselling the ticket is impossible. They really think of everything when it comes to making sure you are secure.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 16, 2025

    Miguel was easy to talk to and helped me out purchasing my tickets with ease. We can’t wait to watch the concert. That was the easiest purchased I made via phone call. Thanks Miguel for by our assistance. Appreciate your help. I checked all the websites and this one seems to look a little bit cheaper.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Sept. 15, 2025

    Easy to use app, quick transfer of tickets. I would recommend Vivid Seats for your secondary market NFL tickets. Fees are outrageous but I guess that’s the industry standard. I will always check Vivid Seats first when I’m looking for sporting event tickets.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Sept. 15, 2025

    I was promised a 15% discount because I signed up with them and was not able to use it when I signed out. It said my coupon could not be used on my order, but that information was never given to me. I think they call it false advertising. After spending almost $3000 for tickets they offer you a discount but then don’t give it to you when you check out. I’m going will be well informed not to use the site again.

    Thanks for your vote!
    Verified purchase
    Online & App

    Reviewed Sept. 15, 2025

    I haven’t seen my tickets at the moment so I am a bit concerned. Is there any way to find them or talk about this? I want to see them because it said they were delivered but not anywhere in sight on my app or listing on the website. What’s going on?

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Sept. 15, 2025

    The option for zero stars should be offered! My tickets were delivered September 5th for Oasis concert on September 6th. They showed up on the 5th. On the night of the concert they disappeared. I was unable to retrieve my tickets at the concert. Was told by the box office people Vivid tickets never get you in!! Fraudulent website. No customer service and no money back for my tickets!! Shut down Vivid tickets as they sell third party tickets which they do not have!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hello, Jennifer. We appreciate your feedback. Looking into your order, we can see that we attempted to reach out to you on 9/24, to discuss this matter with you, but we were unable to connect with you. If assistance is still needed, please reach out to us via our social media DMs, or through our app.

    Verified purchase
    Customer ServiceSales & MarketingRatesTransparency

    Reviewed Sept. 15, 2025

    For some reason which I don't have a clue why, my tickets which I ordered yesterday, were canceled! I called yesterday for an explanation but was on the automated service call over 45mins! I was truly upset because I ordered the tickets to surprise my sister because she's a phenomenal sister. When I called this morning, Ron/Ronnie couldn't tell why the original order was canceled but was able to assisted me w/ purchasing tickets which were close by my original tickets at a discounted rate! Thank you!

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 14, 2025

    I was told you buy 10 tickets you get an 11th free. Never saw this promotion when I made my purchase. Went back in the site weeks later to buy an eleventh ticket and had a credit on account. I would not have known about this credit, could have better communication.

    Thanks for your vote!
    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 14, 2025

    If I could give this site a zero, I would. I bought a parking pass for the Hollywood Bowl in the D lot. I overpaid for a spot that said row one, space 14. As I have an ill husband, and wanted to leave as quickly as possible, I paid extra. When we got to the lot, they said there were no reserved spaces. Parking on site was $45 not the150.00 I stupidly paid. There is no talking to anyone at Vivid customer service, only by text, The only thing the “alleged” manager I texted with said, repeatedly, was what their policy was. He would not put me in touch with a supervisor. I spoke with someone at the LA Philharmonic and they said to use Park Whiz. So buyer beware.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 14, 2025

    It’s amazing you guys are offering free tickets to Ariana Grande's tour via trivia! Super fun and I’m super grateful to have a chance to win because she’s my #1 artist and I am dying to attend. Even if I don’t win the opportunity is amazing and very much appreciated by her fans like me. :)

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 14, 2025

    The tickets on Vivid Seats are the cheapest amongst ticket sellers. If you’re thinking of going to a concert, I would recommend checking this app first before going to another website/app. The free tickets raffles that Vivid Seats do is so fun and a nice way to get some tickets at the last minute FOR FREE!

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed Sept. 14, 2025

    Great experience. Easy to talk to and is personally calling me back to book more tickets next week. Very excited to purchase more tickets from Ronnie. He looks for the best prices possible as I’m booking these tickets for a group and am on a tight budget.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceOnline & AppEase of UseRatesTransparency

    Reviewed Sept. 14, 2025

    The games are really cool and I like that you can possibly win tickets by playing. The app is easy to use and I've been getting notified on ticket updates too so I don't miss any updates in ticket price changes. I have nothing else to say. Only thank you!

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed Sept. 14, 2025

    Using a link from a credit card to obtain a statement credit. The process was quite straightforward and we were able to choose a pair of seats in a great location. My only concern is the ability receive the link to the pdf of the tickets and then to print them out as we will be onboard ship on the day for them to be delivered.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 14, 2025

    Agent was very pleasant and knowledgeable. I never purchased tickets myself before.. The agent made it so easy and found great seats for me. I was very pleased with the whole buying experience from Vivid Seats. I will definitely use them for future tickets purchases!!

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Sept. 14, 2025

    The tickets I bought a couple weeks ago were not available upon trying to enter the game. I was not notified of the tickets being declined until messaging the help representative. I miss the first quarter of the game trying to sort through this at the gate of the facility. Completely 100% unacceptable and I want at least a portion of my money back!!! I should have been notified ahead of time that the tickets I thought I bought were unavailable!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 14, 2025

    This is my third time ordering tickets through Vivid Seats, so far so good. I've had nothing but good experiences. Thank you for making the process of getting tickets an easy one, not to mention affordable. I like that y'all have more to offer your customers than the other guys. Keep up the good work!

    Thanks for your vote!
    Customer ServiceRefunds & PayoutsMaintenanceStaffResolutionTimelinessFollow-Through

    Reviewed Sept. 14, 2025

    Bought pit/general admission tickets a month in advance (not sold out at the time). Tickets were never delivered. Reached out multiple times days and hours before the event—kept getting told the seller would deliver “day of” and then was guaranteed delivery 2 hours before the show. Two hours before, I was told the seller hadn’t responded but GA tickets were available. I agreed to the same tickets, but was instead offered inferior seats despite the company’s own policy promising “comparable or upgraded” replacements.

    After back-and-forth and running out of time, I accepted the 2 tickets in the inferior section 107 with a promised higher refund—but was sent 4 tickets and no refund at all. The next day, wasted 30+ minutes in live chat, agent wouldn’t communicate escalating the issue or progress, and even denied call/chat transcripts. Luckily, I had screenshots. Terrible communication, broken promises, and company policies ignored. Caution everyone to document everything—this company doesn’t honor its word.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Sept. 14, 2025

    First, the eticket I received had no seat number. I didn't receive the 2nd eticket because I typed the wrong email. When I contacted via chat, after close to an hour I received new emails with the seat numbers. But then at the venue, 8 seats on my row had been double booked! The last to arrive were given the seats and we earlier ones had to go to the box office. They gave us closer seats and said some people sell a ticket twice. We were a few minutes late because of the ticket change. After the purchase I could see that the ticket itself was $72, but with the fees I paid $98! I used PayPal, so I don't have a receipt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Sept. 13, 2025

    Replacement tickets are standing room only, and that was not specified by the customer service representative for the replacement tickets. I am frustrated by the delayed delivery of the initial tickets and worse replacement tickets. This needs to be fixed immediately.

    Thanks for your vote!

    Reviewed Sept. 13, 2025

    I ordered two tickets from this site. They were marked up from $47 to 104 with all their fees, etc. And then when I came time for the performance, the two seats has actually already been sold by the venue and my tickets were no good.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffEase of UseHonesty & Transparency

    Reviewed Sept. 13, 2025

    Vivid Seats is my go to concert ticket app. Avoid hidden fees. User friendly and I earn rewards!! E-Tickets delivered promptly. If any changes to the event, Vivid Seats notified me. Tickets are easy to transfer to friends and family or if I need to sell. Thank you Vivid Seats!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedEase of UseRatesTransparency

    Reviewed Sept. 13, 2025

    I recently purchased tickets through VividSeats.com for a family event, and the process was seamless from start to finish. The site was easy to navigate, pricing was transparent, and I appreciated the clear breakdown of fees before checkout. Our tickets arrived promptly and scanned without issue at the venue. What stood out most was the accuracy of the seat map—what we saw online matched exactly what we got. For a family that plans events with precision, that reliability matters. I’d definitely use Vivid Seats again for future experiences.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed Sept. 13, 2025

    After comparing the prices from other websites, I found the seats I wanted within the range I wanted to spend. Since the offered 15% off coupon on the website didn't work properly at checkout, the help desk was able to solve that problem over the phone. I received the tickets right away!

    Thanks for your vote!
    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 13, 2025

    I wanted a refund for the parking pass or the information of the seller since Ticketmaster wasn’t transferring the ticket. It was a horrible experience and I will never use them again. I’m so disappointed in Vivid Seats and I will only use StubHub now.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 13, 2025

    This experience was very easy and a lot cheaper which is what I liked. Vivid Seats is definitely to be used again in the future and to be recommended. I will in the future use Vivid Seats again and just want to say how much I like the website layout..

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed Sept. 13, 2025

    Thank goodness for the Ticketmaster app because I was unable to view my tickets thru the Vivid Seats app after I purchased. I downloaded the app using the same email address and it sent me an email with a "magic link" and when I clicked on the button it went nowhere.

    Thanks for your vote!
    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 12, 2025

    Great system. Easy to use & super intuitive! Definitely will refer to friends and family. Excited to be at the Braves game with friends. Thanks so much for this great price. The only thing that was a pain was having to to type out 250 characters to receive my tickets.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Sept. 12, 2025

    Seamless purchase of tickets was great; struggling to get tickets on our phone though. Hoping to figure that out because right now it’s really confusing. Not sure what else to type into this window. It seems like there aren’t any digital tickets to be found.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Sept. 12, 2025

    I bought tickets thru Ticketmaster first but was limited to 4 only. I needed 4 more tickets in the same row (row 15 of section 11) so I had to use another ticketing platform. In Ticketmaster I specified which seats in the row I bought, seats 17-20, so we were on the end. I paid $500 for 4 tickets. In that app, I could see there was another 6 seats available in the row right next to my first order. Them being the only option for another 4 seats. Unfortunately, Vivid Seats doesn’t offer seat specific purchasing. I could only place an order for 4 tickets in row 15 of section 11. Knowing that was only place in the row with 4 seats and was right next to my first order, I made the purchase and hoped for the best.

    Vivid Seats cost $650 for 4 seats in the middle of the row, more than the $440 it would’ve cost through Ticketmaster. Not only did I end up paying more, I didn’t get that lucky as the tickets are 11-14 and not right next to the first group. Now I have 8 (4 and 4) tickets in the same row/section but with 2 seats between them 15 & 16. The concert is now sold out, and I’m again hoping for the best and the 2 people between us are willing to swap places. Long story short, I paid more money and couldn’t manage to get connecting seats because Vivid seats doesn’t give the option to pick specific seats.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hello, Tracy. We are a ticket marketplace and don't hold the inventory of tickets for any event. Tickets purchased from our marketplace come from the sellers who use it to connect with fans looking to buy tickets. Because of this, we do not have this information available and can only guarantee that your seats will be next to each other when purchased in the same order (unless otherwise noted). This also relates to the price paid, since prices on our site are set by the sellers listing their own tickets for sale, based on what they would like to be paid for them. Many things may factor into what a given seller chooses to ask for the tickets they're listing, including where the tickets are located, or current supply versus demand.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Sept. 12, 2025

    It was a little stressful not having the tickets delivered until the day before, but I was very relieved when I finally received them today. Some extra communication between the date of purchase and the date of delivery would have eased my worries. Regardless, I was able to purchase them earlier and at a lower price through your service, which was fantastic. Had we waited for the general sale, we may not have made it through the queue at all. Thank you!

    Thanks for your vote!
    Verified purchase
    Rates

    Reviewed Sept. 12, 2025

    Worked perfectly. I always use Vivid. I love the credits they give out too. Fees included is very important to me. Vivid has a great selection of tickets for all the event I am interested in. The map makes picking a seat easy and the simulate the view from the seats.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 11, 2025

    Yes this was a great experience. It was easy and quick to complete my order. I was able to do it while waiting for my gas to pump. It was great. So great. I even had time to watch the sunset and cry at how beautiful life is and how exciting it is to go to this concert.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 11, 2025

    Great seats and cheaper than the other sites. Plus, I received my tickets fast! I was told by a relative that this was a great site to use and she didn’t steer me wrong at all! I’m so glad I decided to listen to her because I really wanted to go see Chris Brown!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 11, 2025

    Vivid Seats reached out to me about a change in my order. They were super helpful and informative about notifying me of those changes in a timely manner. I’m happy to be made aware about the new venue and seats for the artist I am about to see in Chicago.

    Thanks for your vote!
    Sales & Marketing

    Reviewed Sept. 11, 2025

    Bought 2 Mana timid 8/15/25. Weren’t delivered to me until day of event 9/10/25. At Red Rock venue we were told tickets had been redeemed! Travelled from Miami, FL for birthday to sit on floor. Vivid scam!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 11, 2025

    Nicole was very friendly and lovely to talk to! She was incredibly helpful and helped me verify my ticket and complete my purchase! She made the experience very easy and not scary at all! Super excited for my event coming forward and I’m glad I got to speak to her over the phone!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 11, 2025

    Ticket prices are cheaper here than most other resale sites! Easy checkout process and if you’re lucky you might get a random 10% off discount for certain shows! I’ve purchased tickets from here twice and both times the entire process was swift and uncomplicated. 10/10 recommend!!

    Thanks for your vote!
    Verified purchase
    PriceBillingRates

    Reviewed Sept. 11, 2025

    The process was smooth. All the other sites were sold out except for Vivid Seats. Can always count on them. Picked out my seat closest to the Stage and still got a good price. Everything was as expected. The price was affordable and I did the 4 payment plan.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Sept. 11, 2025

    It was easy and fast. Got my tickets within minutes! The deals were amazing and I had been watching the prices for a while. The tickets went on sale and I purchased! Can’t wait to go for my first stand up comedy show. Hoping we get a good view for the tickets we got!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Sept. 11, 2025

    Purchased tickets on 04/11/25. Confirmation states Seller will be ready to send tickets by 09/25/25. Jazz Festival starts on the 26th. Would not get tickets in time to travel to California from Michigan. Had to change sending address to hotel in CA. No email sent confirming delivery yet. Not confident tickets will be there in time for event.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppMaintenanceStaffResolution

    Reviewed Sept. 11, 2025

    I am beyond frustrated with this entire experience. I tried to use my reward credit to buy a ticket for an upcoming event and every single time my purchase was immediately canceled. I reached out through the app and ended up chatting with four different senior specialist none of whom could solve the issue on top of that. I called customer service multiple times, wasted hours explaining the same situation over and over and still got absolutely no resolution. What makes this worse is the complete lack of accountability. Instead of anyone taking ownership of the problem I was basically brushed off and told to go somewhere else to purchase my ticket. That response is insulting and unacceptable. Why even offer a program reward if I can’t actually use the credit when I need it most. At this point it feels like no one cares about fixing the issue or valuing my time as a customer. I am angry. I’m disappointed and I want answers not excuses.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Sept. 10, 2025

    It was good and fast. I didn’t have any problems. I would recommend it. I could see the map clear of the seats and I could see the Row Alphabet and the numbers. I saw the stage area clearly and the payment info was protect and the ticket was sent promptly and that’s it.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed Sept. 10, 2025

    Was a good experience, I called and booked and the process was easy!! The female worker was very efficient and polite. Made the transaction easy. I would use this again. I wish the prices were not so high and could be more cost-effective. But that is not their issue.

    Thanks for your vote!
    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 10, 2025

    Vivid Seats has the most affordable ticket prices than any other ticket site. It is easy to use and navigate. I would definitely recommend VividSeats to anyone who is looking for a reliable website for concerts, comedy shows, and other fun activities. Thank you, VividSeats!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedBillingEase of Use

    Reviewed Sept. 10, 2025

    The process was quick and easy. Loved that we could use a source of payment that was in the form of a payment plan. I will continue to use this site when purchasing tickets. Tickets were easy to find and easy to navigate on where I wanted my family and I to sit.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed Sept. 10, 2025

    I had such a wonderful experience with Vivid Seats! Their prices are by far the best and very budget-friendly compared to other sites. I purchased a My Chemical Romance pit ticket for Fenway Park, and I was a little nervous about receiving it. Thankfully, their customer service team was amazing! A kind gentleman helped me on a Sunday, reassured me every step of the way, and guided me through the process. Since it was for Fenway Park, the ticket was sent directly through the app, and he made sure I felt confident and secure. I will forever be thankful for the excellent service I received, Vivid Seats truly goes above and beyond.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffEase of UseRatesTimeliness

    Reviewed Sept. 10, 2025

    Great! Very easy experience, with great choices at reasonable prices. User friendly. Quick delivery and easy to use site. Used the app on my phone and had tickets bought within minutes. Easy to compare seats. And love the rewards earned to apply to the next show!

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Sept. 9, 2025

    Overall, this Vivid ticket experience was very disappointing - but your customer service were able to salvage a potential disaster by securing 2 tickets after the show started. When I purchase tickets from a vendor like vivid, I fully expect those tickets to arrive. When I saw that my Floor GA tickets to my daughter’s favourite band hadn't arrived yet - 30 min before doors opened - I reached out to your team. Sadly, the tickets i purchased never arrived. And by the time your team was able to confirm that they never would arrive, the other reasonably priced good tickets i had been following at the time of my purchase were no longer available.

    In the end, I was able to get overpriced much worse tickets, and while I’m glad to at least be able attend this concert - it was overall a very disappointing customer experience. Makes me lose trust in the vivid ticket purchasing experience altogether. And on top of it all, your customer service representative offered no compensation whatsoever. Disappointing. will not be using vivid again anytime soon. And I will let my Friends and family know not to make the same mistake I did.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi Ari, we apologize that we did not get this resolved in a timely manner for you. While we were able to get you some replacement tickets so you didn't miss out on the show, we agree that we could have worked faster to resolve this so that perhaps you weren't pushed back to the lawn section. We've refunded the service fees on this order to help make up for the frustration you experienced, and we hope you'll give us another chance in the future.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 9, 2025

    Andreas was very clear as to what our options were. Found the best seats at our price level. was familiar with the system on which we had a lot of questions. Left feeling good about our purchase. We even had a question about a previous purchase and he helped us with that as well.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Sept. 9, 2025

    Never had this problem of where I didn’t receive tickets on time until 30 mins after the game started. Missed start of the game. And buyer guarantee says “valid tickets in time for event or your money back.” We were stuck outside in the sun waiting for the tickets.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi Darwin, the reason you received your tickets late was due to the original seller not responding to the order confirmation request. Since they did not confirm the order and did not respond when we tried to contact them, we were able to discuss replacement tickets with you to ensure you didn't miss out on the game, and these arrived after the start of the event for that reason. However, we later reviewed the situation and reached out about a resolution given the circumstances, and hope that this helped to make things right.

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Sept. 9, 2025

    I will try to make this as direct only to the company Vivid Seats as the further complications that arised from vivid seats was more complicated. I had purchased vivid seats market place tickets for a concert. This detail is important since apparently this makes your ticket a resold ticket and the original purchaser has all the rights to the tickets.

    The venue changed and I was not informed since the email or notification was sent to the original purchaser for change of venue. When I found out about it, I had contacted vivid seats via virtual chat and they confirmed that the ticket is still valid and proceeded to send me an email about the he changed venue after I informed them Roughly 3 hours before the concert. Upon arrival to the new venue I was told to pick up my new venue tickets at the box office. I was asked ID and I was told that my name was not on the ticket transfer's list. I tried to present my purchased ticket and they have told me that they could not scan it and I would have to be on the transfer ticket list.

    When I opened a case with vivid seats and after many hours of going back and forth on multiple occasions they have refused a refund telling me that all I had to do anything was show my ticket and I would be given entry. Which clearly the new venue would not honor. Every ticket transfers from the old venue was issued new tickets since the new venue for not have the same seating plan and vivid seats confirmed in chat that all 3rd party ticket sales invalidated since I was not in the original purchaser and my name would not be on transfer ticket list and vivid seats still refused to refund my ticket. The official reason was that all I had to do was scan the ticket in which the new venue did not allow.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi James, we could not locate your order with the information you included with your review, and sent you a private reply here to ask for more details. We're concerned about the report that you were denied entry and that we did not resolve this in your favor due to the change of venue. We would like an opportunity to review the order and how we handled this situation so that we can make things right and ensure we do better moving forward. We look forward to your reply.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Sept. 9, 2025

    I purchased NFL football tickets, before purchasing I called and communicated with Andres C. to resolve some concerns I had. After Andres doing some research (because he did not know the questions I was asking), he informed me that with my package I was purchasing it included 3 hours of a pre game tailgate party including drinks and food. He also confirmed that there would be food and drinks inside the stadium. To my surprise, after receiving information from Elevate VIP there is no food or drinks inside the stadium included with the package I purchased. This is false advertising and misinformation so I would purchase the tickets. This is unacceptable, and would be greatly appreciated if I was contacted by someone with the proper authority to resolve this issue.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsBillingRates

    Reviewed Sept. 9, 2025

    Prices are always what they say they are, so there are no extra fees at the end. There are many ways for payment which makes it easy and tickets come fast. Sometimes the 10 minutes to buy the tickets can be annoying but you have to be ready to pay for them.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingOnline & AppStaffEase of Use

    Reviewed Sept. 9, 2025

    Very easy to use. Easy to read and maneuver through the webpage. Faster than Ticket master. I was little skeptical at first, but I like Vivid. Easy to use the app since I’m a bit older, and it’s here for me to not be patient with certain apps and webpages.

    Thanks for your vote!
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 9, 2025

    I bought and paid for tickets to a Broadway show over a month ago. The date of the show is in three weeks. I received a message telling me to click on an address to get my tickets. When I clicked I got a message saying they are not available yet. I have spoken to Customer Service Live Chat three times but received NO HELP. They gave me a phone number to complain, but when I call I receive a recorded message telling me contact Live Chat and they hang up on me. Apparently I have no recourse!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi, Nancy. We appreciate your feedback. We were unable to locate an order in our system, under the information that was provided in your review. If further assistance is needed, please do not hesitate to reach out to us via our social media DMs, or through our app.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 9, 2025

    Great!! Couldn’t get them after waiting in the queue for Ticketmaster after an hour and then got them here. Sent to my account immediately, it was easy to process and easy to pick my seats, glad I got them though. My husband and I are excited to go, can’t wait!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 9, 2025

    Placed an order and realized it was only 1 ticket and not 4 and that apparently final and they couldn't help me switch it to 4 or cancel this order and place the 4 tickets. Accidents happen and to add 3 tickets you would think would be something they could do but not the case.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hey, Krista. We appreciate your feedback. As a marketplace, we do not hold the inventory that is listed. Rather, the tickets being purchased, are owned by sellers who use our marketplace to connect with fans, just like you, to resell their unwanted tickets to. As such, we are unable to accommodate order changes, once the order has been confirmed. If you have any other questions or concerns, please feel free to reach out to us via our social media DMs, or through our app.

    Verified purchase

    Reviewed Sept. 9, 2025

    I’ve used Vivid Seats for a basketball game and I had no problems. It only took a few steps and I was in the door. I decided I’m using them again for a concert. Everyone should use this app. I will be recommending to all my friends. I give this method of buying tickets five stars.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 9, 2025

    I had not received my ticket yet, and Sirjan was able to quickly help me get my tickets. Service was excellent and very thorough. The process did not take long and I was kept in contact the whole time. Sirjan was very kind and ensured my tickets were sent.

    Thanks for your vote!
    Loading more reviews...

    Vivid Seats Company Information

    Company Name:
    Vivid Seats
    Website:
    www.vividseats.com