Vivid Seats Reviews

Fast service! Aya was very nice and friendly and they gave me a great discount for two tickets. I think it could of been cheaper but hey it was last minute. Thank you. It was easy to get a discount from Vivid. Will purchase again from them!

BEST CUSTOMER SERVICE REP EVER!!! SO NICE AND HELPFUL!!!! Helped me with my questions and helped me order my tickets. Very kind person!!! Give her a raise and make her the manager. I wanted to know if my tickets would be together and she in a very nice way walked me through the process and was attentive for all of my concerns.

As an elderly person it takes time for me to understand and navigate the apps etc. I was pleasantly surprised how l was able to understand and follow the instructions. Although l was unable to complete my request l am comfortable that l can try again tomorrow and question for help if l get stuck.

After having a harrowing Vivid Seats experience last year I vowed to always buy tickets from the venue or Ticketmaster only. I took another chance since the ticket price for this transaction was relatively low. Well, the tickets arrived immediately. Wonderful and enjoyable transaction. :)

Great overall customer experience and was friendly and helpful throughout the whole process! The individual not only helped me apply my discount code and he went above and beyond to find me the best tickets we could find. Highly recommend!

Had a terrible experience dealing with the support team… For past 6 months trying to get my tickets has been more than a nightmare when dealing with the customer relations team. Clear communication could have been better to avoid the last minute follow up.

Easy to find tickets based on my preferences. Checkout was smooth and easy. The only issue was the first time checking out, the price changed while I was in checkout, so I had to redo everything. Other than that, everything was great. The tickets were also transferred immediately, which was a relief because I thought I would have to wait and see if the seller was actually going to transfer the tickets.

Is just waiting for the tickets I buy for the Anaheim Theater that it take a little longer to get the tickets for the show. Nice service and a quick service. I will recommend it to family and friends buy tickets online VividSeats.com.

Love how easy Vivid Seats is to use. I always go to this app first! The app is user friendly and easy to navigate. I was able to find great seats at a reasonable price to take my daughter to a Dallas Wings game for her birthday.

Great customer service!!! I always use Vivid Seats to purchase my concert tickets and will continue to do so. As long as I continue to receive great service, I will not use another place to purchase tickets. Thank you!

The process was very easy. Once I purchased my tickets, I got them almost immediately and was able to save them to my wallet. It was easy to navigate the app and purchase the tickets. No hassle at all.

After a few false starts, I got a chat link to customer service. The person I was texting with solved my problem in minutes. EXCELLENT CUSTOMER SERVICE!!! I also made a suggestion concerning the site communication options that appeared well - received.

The rep was very helpful and answered all my questions. I needed to buy 13 tickets and it was not an option online so I called in to the customer service number. I was unable to get all of the 13 tickets together, but the rep got us as close to each other as possible.

I did a search for concert tickets and Vivid Seats' prices were good. My purchase experience was good and the website was easy to use. Now, usually, anytime I'm looking for tickets, I'll check there, too. I use them about once a month. The biggest benefit is the good price and they also give rewards when you buy tickets from them. I can use the rewards if I wanted to buy additional tickets for another concert later on. Overall, Vivid Seats is a reputable website.

Excellent service; representative resolved an Account issue for me and also helped me purchase perfect tickets for my next event. It was very difficult to reach any person at customer service for my account issue alone--buying tickets at the same time was the key to getting a real person to solve my problem.

After ordering the tickets, the app kept telling me I had to click a link and reset password multiple times. I kept going in circles until I went through my desktop instead. It finally went through using my computer.

I purchased great seats for a concert the day of and got on a train to go downtown. While I was on the train, I received an email that I needed to contact customer service and was told my seats were not available but that they’d find me new ones and book them. The new seats were much worse than what I’d ordered, and I wouldn’t have attended if I’d known in advance.

I purchased tickets for the BTS Arirang show at MetLife Stadium. I was able to find the tickets I wanted easily and the pricing was fair. I appreciate that all taxes and fees are shown in the listing so there are no surprises at checkout.

Customer please read the “SeatSaver” listing. You basically pay the reseller an extremely high price for buying tickets for you once the tickets go on sale. Save your self hundreds of dollars by buying the tickets yourself and at an affordable price. Again please read and understand how “SeatSaver” works. Looking into the pros and cons and.

What a bunch of crooks—don't buy your tickets from them. They’ll claim there’s a technical issue and act clueless about why you haven't received anything. They’ll treat you like an idiot, explaining how a link works, all just to send you to the venue without a valid ticket. I had to buy new tickets on the spot—and I was lucky there were even any left. Stay away from these thieves. The person at the reception told me so herself: "You got screwed by Vividseats." I provided proof that they don't deliver and refuse any responsibility afterwards. I will sue them out of principle, I don't care.

Tickets were delivered to my email from another person after placing an order from Vivid Seats.

We travelled many miles to attend our show and was very worried when we had to wait until a day before the show to receive our tickets. We did, however, so we made the journey we planned. When we arrived, although parking was good because we were early, it wasn't included in the almost $800 tickets (2). The private entrance was not known by anyone working at the venue. Private bathrooms were Johnny on the Spots. Most of all, we were laughed at when we read our tickets that were supposed to have Waiter Service. No such thing. Because can can't walk much, we had planned around this service which we were told they have never offered. This was clearly part of the described purchase we were led to believe. I'm not sure I would trust Vivid Seats again, especially how difficult is to state our issues. If the tickets would have been half of what they were, I would feel better about the whole thing.

The process of purchasing the tickets was super easy and convenient. However the company has sent me 10 emails about downloading their app (which I did), asking for confirmation of ticket delivery, and now asking for reviews. It is overkill.

I have used this app exclusively for multiple Ohio State football game tickets as well as Cleveland Browns. Got my Big Ten Championship game tickets through Vivid Seats and I am beyond thrilled with the app. Tickets arrive in a timely manner and without issue and the earned discount based on purchases works out great!!!

Updated on 08/27/2026: Where are my tickets??? I paid a lot of money and never received anything. There is no way to get my money back. Disappointed to say the least! There is no receipt, no-one to call for help.

I had a friend transfer tickets to a Braves game to me. I received an email to find them in the Vivid Seats app but couldn’t find them. Chatted with a customer service agent and they suggested to look in the MLB Park app because sometimes they are sent there. Well what do you know? That’s where they were! I was very grateful for their assistance.

Both ladies were kind and patient. I am happy with their customer service and I can tell they like their job. I wish all customer service agents were like them. 🙂I am happy I got them. I could tell they are what I call awesome at their job.

Third party seller was trying to back out of my tickets I purchased but Vivid Seats was able to help rectify the situation between the three of us. Seller guaranteed my tickets after we went back and forth to fix the situation.

The site was easy to figure out and a great experience to use, pricing was good and the transfer was quick. I got Akon tickets just 2 hours before showtime which most sites that wouldn’t happen with. Great website and great prices all around.

I’m not really sure what to put but my experienced with buying these tickets were great. I am buying these tickets for my boyfriend's birthday. He’s going to be so excited. I cannot wait to see his reaction because he loves this artist.

I purchased tickets and downloaded the app after but the app was not showing the tickets but chat support answered my question and eased my concerns quickly. The ticket purchase and process was easily done.

Always great prices and fast delivery. I would recommend to friend and family. I would buy again from Vivid. Great experience. I often use Vivid for concerts and events in Las Vegas. You should always use Vivid for events.

Was super easy to buy tickets, but just wish didn’t have to wait till the day before or day off the event to get the tickets. Just adds unnecessary stress, but the ticket guarantee gives a good peace of mind. Highly recommend and would use again!

I called Vivid Seats to try to get some information. I spoke to somebody while I was on the message screen. It was efficient, and it answered all my questions. Thank you very much for a great service, even though probably wasn’t a real person, but he worked perfectly. I guess you could use AI for that.

Vivid Seats was super helpful and accommodating when the show I had originally bought tickets to had been cancelled due to a weather storm. I was not expecting a refund, but they offered me 110% store credit or a refund which I was super impressed by. Very easy to deal with and the live chat feature actually was helpful.!

Ian was a great representative and answered all my questions. I feel bad our call suddenly got disconnected before I could thank him. He was able to understand my problem and provide an acceptable alternative resolution quickly and gave me a call back to accommodate my time.

The delivery was great! Just confused. It says BOGO so does that mean I have 4 tickets in total? Got these for my dad for his birthday and can't wait to take him. He really wanted to go and I am glad I got to surprise him.

I was worried that my tickets weren't going to be available until just hours before showtime.... But I clicked I on the 'Do you have any questions' and was helped immediately. Was told if the tickets didn't show up by noon just let them know ASAP and they will help me get the issue resolved. So relieved!

The answers to my questions were very informative and amusing tone. I enjoyed it very much 8 stars today because it answered it exactly how I would have. I'm so excited to go to this event and it made it super easy for me to get the tickets.

Bought some concert tickets, Dexter and the Moonrocks for my daughter’s birthday in Montana. Didn’t know how to transfer them over to her by email so I contacted Vivid seats for help and their customer service explained the scheduled time when tickets are ready for transfer.

Misleading pricing and excessive fees. I was extremely disappointed with my experience using Vivid Seats. The biggest issue is the lack of pricing transparency. The ticket prices displayed when you’re browsing look competitive, but the true cost isn’t revealed until you reach the checkout, where substantial service fees and charges are added. By the time I got to the payment page, the total price was significantly higher than the price that initially attracted me to the tickets. Those additional costs should be made much clearer upfront, so customers can make an informed decision without investing time selecting seats only to find the real price later.

Great first experience buying tickets through Vivid. The process was simple, straightforward, and there were no hidden fees. I appreciated the opportunity to search for the best deal + seat correlation and to know that it was from an experienced seller. After looking on various ticket purchasing sites, Vivid was the best price and "bang for my buck."

The app is super easy to use, and I love the perks of playing the games and the chances to win. It makes it way more fun for the consumer rather than the other big site that never works. I feel confident getting tickets from Vivid Seats.

It was a pretty easy purchase considering I usually have a hard time understanding the online process. I usually don’t order tickets on the internet. I’m always trying to avoid the scammers online. This process made me feel at ease and I felt as if I could trust the process.

Very quick I had no problems buying the tickets and submitting and therefore I would recommend this to others as well and I hope this review is good enough for you all because it's now quite long and authentic.

I will never use this site again. I did not receive my tickets. I put in an inquiry about it and the response was I received my tickets. I never did! I was frantically trying to purchase tickets at the game since my tickets did not come through. It was a horrible experience.

I attempted to purchase tickets by logging in on my laptop to receive the 20% Discount Offer from my email and was unable to access my credit points to apply a previous $75.72 in my account. It would only allow the PROMO and No way to access my $75.72. I even went to my account profile to try and access to apply to no avail. I was only able to apply the $75.72 by going on my phone app and then was not given the 20% promo discount of $12.50... Spend almost an hour's time on the customer service phone contact only to be told they can't expedite the transaction. Very frustrating....

I had the pleasure of having Robin help me and she was outstanding! She went above and beyond to make sure that I was helped, and even though I waited until the last minute to get the concert tickets, she made sure that I will get them in a timely fashion!!! She went above and beyond, and I’m forever thankful and will always come back to Vivid Seats because of her!!

Amazing, rewards from this application are really beneficial. Purchased World Cup tickets and received one thousand in rewards. So I was able to buy on extra ticket with the instant rewards. Vivid Seats was easy to use, and I was able to find tickets for the event I wanted. The tickets were delivered successfully and worked without any problems. However, the service fees were very high, and the ticket transfer and resale instructions were sometimes confusing. Overall, I was happy that everything worked, but the process could be clearer and more affordable.

I had a horrible experience because I paid for 5 tickets and the next day I received a cancellation notice. No phone call at all to explain cancellation. Not to mention, when I called in to see why order was canceled they said they needed verification of purchase. You would think if they needed verification, I’d receive a phone called. When I went to purchase same seats, well, I couldn’t because I needed 4 and one seat had been purchased in the section I paid for. Horrible!!! Cancellation Notice for Vivid Seats Order #** AND.

I had a great experience with Vivid Seats. The purchase was quick and easy. The concert was canceled and as soon as I reached out they responded and gave me options on how to receive my refund. The whole experience was stress free. I will definitely use them again for ticket purchases.

Smooth and convenient but long wait for tickets to be released after purchase and still discomfort ensuring tickets are legitimate until I enter the concert venue without any issues. Preferably would want tickets released earlier with confirmation.

Love that everything is easy to search for and easy to find the right seats for a budget. I have now used Vivid Seats for a few years and love that I don't have to put up with issues as with the other site claiming to be master of tickets.

My representative was absolutely wonderful, patient, and very knowledgeable with answering all of my questions and booked great seats for me to see the singer I’ve loved since I was a young girl. Thank you so much!

Everything has been great except for the fact I’m not able to choose my seats. I prefer aisle and to be able to choose that would make the app 5 stars definitely especially because of what tickets can cost these days.

Always a good experience with Vivid Seats. Fair prices, fast responses, great seat options! We've used VS for concerts and sporting events, and we've never been disappointed. Thank you for continuing to give me and my family great memories.

I was desperately looking for last minute tickets for this event and they were able to find 2 tickets together last minute. The process to get the tickets was a bit complicated but over would recommend this site to others.

Got my tickets at a great price but misunderstood the ticket transfer process when I sent them to friends. Customer support was super fast and super helpful. Solved in minutes. I discovered the problem on my way to meet my friends at the game and it was resolved before they even left the house.

I purchased my tickets and insured them. Then, I mistakenly thought I had lost them due to a computer glitch. However, Vivid Seats promptly contacted me and not only reassured me that my tickets were safe but also offered me better seats!

This representative was really helpful. She stayed patient with me even after I got upset with the ticket-buying process through Vivid Seats. This representative is great at her job, and Vivid Seats is lucky to have her as an employee.

I have used Vivid Seats a number of times now, and have always been very pleased with all interactions with them. Tickets are as described and a good value. I have nothing bad to say about them.

The app was extremely simple to use. Chat support helped quickly and accurately. The instructions were not confusing and guided me through the process of downloading my tickets with ease. It helped me realize the wrong email was attached to the app but now it’s all sorted out and I’m very excited to see Hilary Duff!

Quick and easy great website and amazing prices. Got it done very efficiently. I had no problems and I love how you can keep track of everything. Vivid Seats is a legitimate, safe secondary ticket marketplace with a massive selection of events and an excellent customer rewards program, though buyers should expect substantial service fees added at checkout and all sales being final.

Tickets were WAY overpriced compared to the actual event price. I was not given an automatic refund when my event was canceled due to poor air quality. I had to talk to a chat but every time and go back to the page and find the link and find the Facebook event and then it kept asking me more questions and I still have to wait for a refund so it feels like they don’t believe me about the event being canceled, but I have to wait 24 hours for the refund to show up to my email.

Received a confirmation email but the tickets are not showing up in my app. Already paid and everything. Every time I click the link from my email it takes me to an empty "my tickets" screen and days I have no upcoming events.

The chat was very fast and helpful, I received an answer on all question rapidly. I’m from Canada and it’s working correctly…… Thank you.

Easy and quick and really good price compared to other websites so I am satisfied with my purchase and I can’t wait for the concert and I'm going with my cousin. It’ll be a great experience thanks to Vivid seats.

Love Vivid Seats. Been using it for many many years and love the reward points system and love playing the games. I am a Icon member trying to get to the max. I know it’s rare but I would love to see the benefits of being an Icon member. I haven’t got one yet but hopefully soon.

Isaac from the account team was extremely helpful in rectifying my issue. I had a seller who had not transferred their tickets to me in the expected time frame, and Isaac was able to address the situation for me swiftly, and I could not be more pleased. Additionally the chatbot experience was pleasant and I enjoyed using Vivid Seats, mostly thanks to the human element Isaac brought. Thank you!

I have been unable to open the app on my phone. I called and they stated that it was ok the tickets will be sent by email. Then I received tis email for me to open the app which I still can not open. I need to verify if I will still be able to get my tickets for the Phillies game on July 19th.

The text section for customer service was very helpful. I’m always skeptical of the AI, but it seemed to work. Good enough to answer all my questions. I was pleased with the results. Vivid website was slightly difficult for me to navigate to the contact us section. I’m always hoping to actually talk to a real person however, ultimately had to settle on the text section of customer service and was pleasantly surprised and satisfied with my results.

I had a great experience using Vivid Seats. I had questions about the specificities of the ticket I was looking for and called their helpline. Nicole G was very patient and was able to answer all of my questions and get my tickets for me very quickly and for a great price :)

When I first bought tickets from Vivid Seats, I had never heard of them. I freaked out and immediately did research and the customer service with these people is just above and beyond. They are kind, quick and on the money. Highly recommend Vivid Seats.

The transfer of tickets was fast, reliable and easy to do....Even though I bought them through Vivid, I was able to retrieve them through my Ticketmaster account which was very convenient. I liked the fact that all fees and taxes were included in the price up front.

I couldn’t find my event tickets. So I went in the app and the chat it told me exactly the date and time of the email to check for. Lo and behold it was there. All I had to do was accept the transfer of tickets.

I’ll admit that I was a bit skeptical using a third party ticket vendor, however I am pleased to say that the experience exceeded my expectations. When I first saw that the tickets would be delivered no later than day of event, I was nervous. Having to wait vs having the tickets in hand right away is definitely a new concept for me. I purchased the tickets back in October of last year and just received the ticket transfer today, with no issues! I highly recommend using this service and I will definitely use going forward with any future events. A+++++.

Great seats at a great price, quick and easy and took no longer than a few minutes. Several different payment options are available for better customer experience. I will be using this app in the future.

Great customer service for being online. They were quick and straight to the point. I didn’t have to talk in circles, asking the same question but with different words. I’m really impressed and feel confident that if I ever had any issue with tickets that it could quickly get resolved.

It was super easy to get a refund for a show that was cancelled. I used the customer service chat feature in the Vivid Seats app. I just had to answer 3 simple questions and I was done. Thank you for making the process so smooth.

I absolutely love using Vivid Seats. I’ve never had an issue with them and always received my tickets in a timely manner. I received my tickets just a day after buying them and tell me why they were about $25 a piece cheaper than actually buying them straight from Ticketmaster. WOWZERS!

I'm looking for a good service and decided to purchase through Vivid Seats. So far, I purchased from them for about 10 times. Everything's good. Vivid Seats is a good service.

Always fast to talk or text someone… Easy to use app… Only get my tickets from this site. Have been using this site for years now and the prices are always reasonable and cheaper than other sites and tickets are always delivered on time.

Vivid Seats is the app I always use. My last two orders were disappointing in that I could not get the discounts to apply that were on the notifications page in the app. I would still recommend this app. I have never had issues with getting my tickets.

Very seamless process. I was able to secure the right game at the right price in the best section of the ballpark! I would highly recommend this site to friends. Great ggggggreat. Bbbbbest.

Great customer service. Friendly, professional and proficient. Thank you. Customer service is great.

Great and easy directions and help. I had a great experience, and the AI was very clear and direct and everything it said was correct. I ordered my ticket, and I couldn’t find how to access it on the app, and the AI told me exactly what to do to find it. Great job!

Was a little disappointed, having to wait to be notified about getting the tickets. I feel it should have been seamless. In addition, I should have been able to purchase parking with the tickets. Location of parking is unsure.

Customer service through the app was a bit difficult to find initially. Once I located the chat functionality, I was pleasantly surprised. The chat was extremely helpful, quick to respond, and friendly.

Very easy transaction. I got my tickets taken care of really fast. It was a really good price. Everything was as advertised and I had no issues with my purchase. I’ve used other sides before and they’ve been a problem, but this one was no issue whatsoever. I would recommend this to anybody that was looking for tickets to an event where it was sporting music or anything.

Chatbot was super helpful. All I did was ask my question and it was friendly and great navigator. I would definitely recommend using the chatbot. I know AI is super stressful but I didn’t feel the need to ask for a representative. It was just easy.

Very easy to get tickets at a good price and keeps my tickets safe. I have used vivid seats before and I also enjoy how they give rewards and things like that to make the experience for costumers much better.

I called in to purchase tickets and price match from another website. Jay price matched and gave me a discount. He was very helpful. I have been using Vivid Seats for years and last year they upgraded my seats for free. I will continue to use them in the future.

My experience was great, would have been awesome if Yungblud was able to make it. I will be for sure looking out for him or other shows in the future. I did get a little flustered trying to find out how to get my refund but once I found it my refund was resolved within minutes, now I just have to wait to get it sent back to my acct.

Experience was very good. The chat was very helpful. I couldn't find out how to sign in but am afraid if I copy and post to Google or Chrome, I'll mess it up. I've lost tickets before, so I'll wait for someone to help me tomorrow, despite the in depth instructions from your chat. It was very understanding.

Made purchase online at the Vivid seats web page. Once my tickets were purchased it was a quick and easy install of the vivid seats app. From there I just asked support to verify my confirmation number in which they were able to address my question and let me know my purchase was successful.

I had always had the best service with my tickets with the app, except for this last time that I received a different parking ticket than the one I bought. I paid for Parking K and received General Parking.

I had always had the best service with my tickets with the app, except for this last time that I received a different parking ticket than the one I bought. I paid for Parking K and received General Parking.

Quick response and great help. Unfortunately, I’m not good with technology, but I’m sure that my son will be able to follow the excellent instructions. Vivid Seats is always where I go for tickets and their customer service is one reason why.

I started using Vivid Seats 3 years ago and have been extremely pleased with the experience. This time was no exception. Easy interface to navigate. I already have the tickets in hand! 10 out of 10, would recommend.

I am very disappointed with Vivid Seats’ customer service and refund policy. I contacted support only about 10 minutes after purchasing my tickets because I realized I had made a mistake and wanted to cancel the order immediately. I was not trying to return tickets days or weeks later, and the event had not happened. However, my request was refused, and I was told there was absolutely no possibility of a refund. What made this experience even more frustrating is that I later found the same tickets available directly through the official Cirque du Soleil website for a much lower price. I paid $480 CAD through Vivid Seats, while comparable tickets on the official website were around $315 CAD. The price difference was significant and left me feeling that I had paid far more than necessary.

I opened the tickets but the actual ticket says Saturday October 17, 2026 not the date of the concert which is listed on the sale Sunday October 18th. My tickets should be for Sunday October 18th which is what I purchased. Please contact me to remedy this.

Great representative. Good follow thru. Helped me purchase and find the tickets to the event. Recommend a better option with a better price. Great experience. Looking forward to watching the show. Hope the ticket choice is the best one for my family and myself.

My reservation is confirmed, and I’m looking forward to attending the event. The booking process was simple and easy to complete, and everything has gone smoothly so far. I’m excited to be there and hope it will be a great experience. Thank you, and see you soon! I’m sure it will be a memorable event, and I’m happy to have the opportunity to attend. I can’t wait to enjoy the experience.

Beware! Lack of transparency regarding resale rules, you may get stuck with tickets and end up in an a.i. feedback loop if you use this site. The descriptions of what you can or can’t sell are vague. An event can occur in the US and not be considered a US event for example. No remedies offered, just a.i chat nonsense.

All positive so far. Been using the service for a few years now and seems to have competitive pricing. I earn rewards for buying and get some cash off on something in the future. 👍 Why would I use any other service? This one has it all!

I went to check on my tickets to see if they had been sent yet and it said delivered. I checked my email and didn’t see anything. I instantly went on the support page and it opened a chat. The representative was able to tell me exactly how to retrieve my tickets. The buying process was quick and easy. I’ve purchased from Vivid Seats plenty of times and will again.

Awesome cheap tickets, I love how cheap they were and on the 4th. This was an amazing website and I love how easy it was to get them. But I do say this app is amazing and super duper awesome.

Your system stinks, because you failed to get me tickets for the game I wanted. Your system canceled my purchase as soon as I bought the ticket. You can't do anything right. Why do you have this in the first place? This is one company I'm never doing business with ever again.

A very poor performance. It took me about 5 hours to get my tickets, 3 different sessions with chat and total frustration on my part. We changed email accounts with no luck. Finally at midnight I was given the information about how this was to work making the MLB Ballpark account. It could have been done much quicker if someone in your organization would have called me. Very poor customer service!!

The ordering process was smooth and easy. I receive updates frequently. I like that Vivid Seats sends me emails on upcoming shows. I would recommend and will be using Vivid Seats again in the near future.

Purchased two seats together in Section 26. However, when the tickets were delivered the seats were in two different sections, 26 and 23. Not what I ordered! Did not realize until I was standing in line to scan the tickets. Very disappointed and was not a fun experience to have to sit separately from my friend.

It went smoothly. I’ve added to my Apple wallet for entry. I’m excited about the play. I will use Vivid Seats again. I have used in the past. It was the cheapest ticket I could find in short time frame.

I found Vivid Seats a while ago. I couldn’t find tickets to a concert in the other apps I use. Found some here and ever since, I’ve been using Vivid. Love the stamps program. Really awesome of them. As a frequent concert goer, that really pays out.

The initial contact with customer service was difficult and I had hoped for a real agent as I had specific questions about authenticity. Also I had no order number so the automated said stand if you don’t have #. Then after standing by it said if you don’t have an order number I could not be helped and ended the call. Also I was referred by a friend who told I could get a 15% discount. That did not occur. It was the reason I tried Vivid. Can that discount be applied now. Thanks

It was an amazing experience. Not the first time I used this platform and certainly not the last. Price are good. Easy to accept tickets. I recommend to everyone and I like the reward when you buy 10 tickets. As a big sports and music fan that give me some gift.

I always have a great experience with you guys. I love doing the trivia daily. Bought some tickets to Dia de los Deftones yesterday. Love your company and I use the app all the time to check for events and prices. Nobody else gives you something after you buy 10 tickets, it's a great incentive to buy with you guys.

It was a terrible experience…buyer beware! We scheduled our vacation around an event (Tickets were purchased through Vivid Seats), which was cancelled the day before the event. Vivid Seats refused to issue a refund. I have filed a dispute with my CC company.

I have tried for 3 hrs now. Many text with help. Loaded 3 apps but still no tickets loaded. Ticketmaster seems to have tickets, Vivint tickets, Avid??? Error with Ticket?? I have not been able to accept from seller. I have code of tickets but no tickets. Very frustrated. Text app has tried. Where are people to help and numbers. Extreme frustrating process. I hope I get my tickets loaded.

24/7 Customer service stinks! You are only led to FAQ's. Right now we are out over $300 & do not have any tickets. Yes we have the APP but the purchased tickets have not appeared. We did list these with Vivid to resell as we can not go this event (very last minute). HELP PLEASE.

She was great, went the extra mile, was patient with me and offered the best she could, ensured the transaction was completed and all. Great customer service! Would definitely recommend to friends and family.

I had an excellent experience with Vivid Tickets. Their customer service was responsive, professional, and went above and beyond to help me resolve an issue with my tickets for Sunday’s FIFA soccer game. They handled everything quickly and made the whole process stress-free. Thanks to their support, I will be able to enjoy the game without any worries. I truly appreciate their outstanding service and would definitely use Vivid Tickets again.

The representative that assisted me with the listing process was very kind, and informative. They were able to provide me with thorough instructions regarding the next steps of completing my listing activation. I appreciate their time and patience pertaining to my experience.

I read all the horror stories about how folks didn’t get their tickets until late. Well I had a totally different experience. It was easy to purchase our tickets, all 4 of my friends and I are sitting right next to one another. And we got our tickets really soon after the purchase and the barcode was on the tickets a few days before.

Purchased tickets to see Hilary Duff and it is crazy how ticket prices gouge. I am happy I found reasonably priced tickets in a seated area that has decent view. Easy & quick transfer, happy to have everything verified via email and it went smoothly. I got my tickets transferred to Ticketmaster right away to my account.

I ordered tickets through this website. They sent a confirmation text to a number that wasn't mine, and wasn't the one on the order. That other number canceled the order. I have friends who ordered tickets near the one I ordered. To get tickets close to where I had originally ordered would cost ~$1000 more. When I contacted Vivid Seats and asked them to fix it and credit me the difference to my credit card, they refused and set me up with tickets several sections away for ~$300 more. It was a terrible experience and Vivid Seats has not made any effort to fix what was their error.

Easy, peasy. Tickets were reasonably priced and the electronic delivery was seamless. Customer service through chat was a pleasure. They explained everything and walked me through the process, Highly recommend.

I was scared at first, but my tickets arrived earlier than planned which made it easier to to relax before flying to Vegas for the big Kenny Chesney show! I Will definitely be using Vivid Seats again!

My chat experience was quick easy and informative. I was relieved to find out I’ll be getting my tickets through Ticketmaster website by August 11th before the game. :) The chat I had put me at ease when they found my tickets for me. Thank you for chatting with me. :)

Very easy site to use. Timely received a group of concert tickets and was able to easily transfer them individually to family members. The app shows the original group of tickets and also displays who I transferred the tickets.

All I’m going to say is when it comes to support I felt like I was talking to a real person and not a robot. I however would not recommend Vivid because you have to wait for your tickets. Vivid is making it hard to leave a review so now I’m not sure. Support chat was excellent. Everything after that is not good.

The tickets were delivered within the hour and have already been transferred to my Ticketmaster account. The process was super easy and I was a little skeptical but am happy I purchased through Vivid Seats.

Seems like an entirely too long a process to expect a very positive review from the average purchaser.

Absolutely amazing experience! I was honestly very nervous after reading some negative reviews, but everything went perfectly from start to finish. We travelled from Switzerland to Madrid for a very special concert, so it was extremely important for us to receive our tickets on time. The tickets were delivered as promised, they were 100% valid, and we had absolutely no issues entering the venue. Customer support was kind, reassuring, and kept me informed throughout the process. The whole experience exceeded my expectations, and I would definitely use Vivid Seats again. If you’re worried because of some of the reviews, my experience was completely positive. Thank you for making this unforgettable experience possible!

I did not receive email and had to pay for them at the Sphere Ticketing. Respectfully request reversal of credit card charge. Please call to discuss further, Thanks, Rich **

Tried their customer service in guidance for where to get my World Cup tickets and they were very quick in responding and guide me all the way to having the ticket in hand. They were also the cheapest from all third party selling apps.

The help option is prompt to explain how to use the tickets. There was no option to download or add the tickets to my wallet or add in but as soon as I asked it was explained that the visible barcode on the tickets would work at the venue.

I always, always use Vivid Seats. The app is easy to search for specific artists, user friendly features, and offers tons of great deals and discount opportunities for those who have an account. I have never had a problem transferring or downloading tickets when it comes time for the concert, and there has always been someone available on the phone line to answer questions if I have them.

Vivid Seats issued me rolling barcode tickets that cannot be sold or transferred to anyone else including my daughter that I purchased the tickets for. It turns out that she cannot attend the event, but I cannot sell or even give the tickets away unless I’m willing to give that person full access to my email and password. THEY HAVE NO CUSTOMER SERVICE, just an AI chatbot that is zero help. Do yourself a favor and buy your tickets elsewhere. $650 dollars down the drain!

I want to rate Vivid Seats a zero. Do not purchase any tickets from this site. We paid over $2,000 for the 6/24/26 World Cup tickets and we were never able to access the tickets. We spent over 2 hours on the phone with their customer service. Absolutely terrible! I am extremely disappointed in Vivid Seats. I am planning on reporting Vivid to the better business and also posting a Tik Tok review to discuss why you should never purchase tickets from this site.

Great experience! I had no issues updating my info when I needed. Their customer service is superb! I was expecting to have to deal with customer service and having to be transferred by a bot a million times. Thanks Vivid Seats!

I have enjoyed Vivid Seats as I have bought many tickets. View from seats are accurate and they have tickets to some of the biggest concerts without spending tons of money. I plan to order more concert tickets in the near future.

I ordered six tickets, and I only saw two tickets appear in the "My Tickets" part of the Vivid Seats app. Am I going to get my tickets? Why are they taking so long to show up? I didn't receive any links in my email to lead me to more tickets.

Don't Ever Buy from Vivid Seats. I purchased presale tickets to B52s concert. I was referred to VividSeats by Ticketmaster because I saw some front row seats with an aisle that I was willing to pay a premium for. Ticketmaster site allows customers to pick exact seats. Vivid Seats tells you a row. I bought 4 of 6 seats, and needed four starting from the aisle. They stuck me with all middle seats, and screwed me over.

Easy to get the tickets at a cheap price. Quick and simple. Thank you vivid seats for making ticket buying an enjoyable process. Happy to be a returning customer. Vivid Seats is always the first place I look when buying tickets.

I was unsure if our seats were together, I was able to reach out and received a response promptly. When I had another question regarding a concern I had seen, they quickly eased my worry and provided me with their policy and step by step instructions to take in the event that it occurs.

Went above and beyond to help me with my first time purchasing tickets, I don’t like the fact that I don’t see the physical copy of my tickets. The customer service team has went above and beyond to calm my worries and help me understand that they will take care of me.

Vivid Seats is the only app I use for tickets. It is incredibly easy to use and offers the best prices, even better than TickPick. I love the platform of the app as well as the awards received after 10 tickets purchased.

Always such a great experience with Vivid!! Great prices and delivery is easy and fast! Delivery is so easy with the link they send. Have been using vivid for a few years now and have yet to find a reason not to!

The price I was charged was not specific about what type of seats I bought, and the cost was higher than they advertised. I did not know that there were different types of seats, it looked like a General Admission type of situation. When it came on the market, I found that there were 3 different levels. So I am paying premium price for the lowest value seats. Never again!