Vivid Seats Reviews

They don’t return tickets. Don’t even offer a grace period. You should have a BIG sign on your website that says NO RETURNS. People should NOT go through this AT ALL. Wasted of money and time. On top of that the only thing you allow is to resale the tickets which add more to my plate and pretend for me to open a PayPal account to “resale” these tickets. WORST experience of the year. I am a total loss with this website, and I don’t even want the tickets anymore.

The agent I spoke with could not have handled the situation better. From her pleasant introduction over the phone to her gracious goodbye and everything in-between, the transaction was handled flawlessly. Prior to the phone call, I was trying to procure tickets via the website and I was having an issue getting it fulfilled, but she came to the rescue.

Not sure what I am being asked to rate here? I am EXTREMELY upset and frustrated with my experience with buying on Vivid Seats, but the customer service rep. did a very good job in dealing with a very bad situation. So, my Rating of Vivid Seats is 1, the worst possible! My Rating of the Customer Service Rep. is a 4/5; Very Good.

I was recently burned on 4 orders in a row with Stubhub where I purchased PIT (the closest section to the stage) and the seller delivered General Admission (the furthest from the stage). I called Vivid Seats with PTSD from that 4x bad experience and "Michael J." assisted me in finding tickets listed by a super seller and did a great job facilitating the purchase. Fingers crossed that this seller delivers the correct tickets and we do not have to exercise the fan protect guarantee.

Very easy and quick checkout. I got tickets for the Mariners game in September and they were the cheapest tickets on any other platform online. I also used a coupon which made it even cheaper! Very glad that I used Vivid. I will continue to use them in the future as well! They even offer a free ticket once you’ve purchased enough!

I was having problems logging on my account. The rep was very courteous and patient. He helped me purchase tickets to the NBA finals and took extra time to make sure I was able to login my account and find my tickets. Vivid Seats also had the lowest prices. Overall this was an excellent experience. V

The parking ticket I bought said was .8 miles from the venue and was further.! It was a 30 minute walk.! Secondly 34$ I paid and found 15$ parking a lot closer. I mean A LOT closer. I am extremely disappointed considering I had my young boy with me and we had to walk 30 minutes in the heat to get to the ball field!

My experience was awful - I purchased two tickets for Vybz Kartel show last night June 14t. I arrived at the event and was not able to download my two tickets. Therefore I missed the whole entire performance. I stood at the entrance trying to get into the tickets for be scanned. It was by far embarrassing that this Vivid Seats didn’t work accurately.

Customer service agent I dealt with was sympathetic. Worked hard to resolve my problem. My only complaint has nothing to do with the agent, it deals with how hard it was to contact a living breathing person at Vivid Seats. That I would rate a -5555 on the scale. It done right sucked.

I placed a call at 6:38 about my order in which I received an email for. The person I spoke to was lovely and helpful. Really calmed me down as I wasn’t sure whether I was going to receive my event tickets in time but she was assuring and helpful.

It was a pleasure working with your representative. She was very professional and delightful. I really appreciate your company calling me to advise me that my original tickets were not confirmed. And she offered even better seats!! Thanks Vivid Seats for a wonderful buying experience. I will definitely be using this service again for any of my event needs especially Dodger games. Go dodgers.

It took 3 phone calls, 2 chats and lots of time but she resolved my issue quickly offering an alternate solution and advocating for me. I was able to get replacement tickets quickly after days of being unable to access my tickets after troubleshooting every possible way. She was prompt and friendly and waiting for me to confirm her offer had worked.

Very nice follow up from Customer Support and a full refund. Thank you.

I bought two tickets to a baseball game 1 hour prior to the game. After 40 minutes I got in a live chat with customer service who assured me the tickets were coming. I finally had access to them 1 hour after the game started. When I called the next day to complain and ask for a refund they stated the tickets came in time and would work towards a refund. So far, none has come.

I love the fact that they have a Lil Wayne Trivia. And I am actually being entered to win tickets to see him live that is so dope and the opportunity Vivid Seats is offering is amazing. I haven't got a question wrong so far so I like my chances. I'm just grateful that this is even possible.

Vivid Seats contacted me promptly and resolved the issue to my full satisfaction. Thank you to their customer support team.

I ordered 2 tickets and it only gave me one. Y'all refused to cancel or refund forcing me to have to buy a total of 3 tickets when I wanted 2 and it sold me one the first time when I had selected 2. I won't be buying again from y'all unless refunded the 140 that you cost me.

Joshua was very very helpful. He was very straightforward and found solutions without hesitation and he was very fast to understand situations and took care of everything correctly and quick. Give this guy a raise! He is one of the best I've had help to help me on a situation.

I ordered seats for a local sports game only to get to the field to notice that the wrong tickets were sent. Vivid Seats is not wanting to issue a refund either. Will never do business with Vivid Seats again, period. What a complete waste of time and money, very disappointing!

I paid for parking with the Vivid Seats app and I paid $20, but once I arrived to the parking structure they were advertising $10 for parking??? Why did I pay early with convenience thru the app to get parking when I could’ve just saved some money? It was a total rip off and I know better now than to use the app.

Vivid Seats is a well-known ticketing agency. The experience with them has been positive. I've used them to purchase tickets for an event, and I found the overall process to be smooth.

I've been a user of Vivid Seats for a long time, primarily because I appreciate the seating choices they offer. Recently, I attended a Kendrick Lamar concert using their platform. While I initially expected a different angle for our seats, it turned out fine, and I enjoyed the event. While no service is perfect, Vivid Seats generally meets my expectations.

Didn’t get the tickets within the time frame I was promised so when I called they upgraded me to even better seats than I originally paid for without extra charge and the concert was amazing! I would gladly purchase through Vivid Seats again. It is great service and easy to function!

Love going to the sphere, buying tickets here was a very easy transaction. And the best part was the rewards I got back. It was a very unexpected surprise. Loved it. Thank you and I will be looking forward to doing more business with Vivid again in the future. Especially concerts, and shows.

I love buying tickets off of Vivid Seats. They always have a great selection and I love that they have a rewards program. I have been able to attend two events completely free of charge due to their rewards program, one of them being the best concert I ever attended which was The Red Hot Chili Peppers.

We had a lot of trouble retrieving our tickets thru Vivid seats due to a problem from the seller. After 2 hours of being on the phone, we got our call escalated to Meghan and she made sure we got what our problem fixed. Thank you Meghan for making a 2 hour fiasco into a solution that is making me and my fiance enjoy his Father's Day gift! Thank you Meghan!!!

It's easy enough to purchase tickets on this website but their service charge is so expensive. This site also did not provide a seating chart. It appears the tickets are not sold by Eventbrite but by people who buy up blocks of seats. I had problems with their app as well.

I bought a couple concert tickets a few nights ago and I misspelled my email. I called customer service and I think the name of the person who helped me was Leo. He was absolutely fantastic, he was very nice and understanding to me, and I got my tickets recovered in no time!

Arthur contacted me in regarding to the error and ticket sales with my Cowboy Carter tickets in Paris, France. He was very accommodating and stayed on the phone with me while I decided what route I wanted to choose with the options provided. Not only did he thoroughly explain the situation he was an integral part of the solution.

Have used Vivid for countless years and spent thousands of dollars. Never will use Vivid again. The customer support was horrible. The time it takes to receive the tickets was way too long. Vivid does not allow me to resell the tickets. All I wanted to do was buy two more tickets and I was not allowed to do it. As well when I did receive the tickets, I cannot resell them.You literally take advantage of customers.

I appreciated that the price was very clear and included all fees. I felt safe checking out and finalizing the purchase. It didn’t seem like a sketchy website with a bunch of ads or anything. And it was a very easy transfer to access the tickets via Ticketmaster!

Sherry was able to help out with the tickets issue since the seller had wrongly listed tickets. Sherry found the best available tickets at the time and after confirmation with me, issued the new tickets to me. She was patient, thoughtful and kind throughout the conversation. Thanks once again, Sherry!

Ronnie did a great job with my ticket purchase. Exactly what I wanted and a quick transaction. I called to make sure that the 2 tickets I purchased would be seated next to each other. Ronnie verified that they were. Customer service was excellent and I did not have to wait on hold very long at all.

Vivid Seats has availability of tickets to big-name concerts. Navigating their website was mostly a smooth experience—quite user-friendly, except when it came to deciphering different pre-sales. It could get a bit confusing figuring out which pre-sales I qualified for and what seats were accessible based on different pre-sale terms. However, when it comes to general site use, I was pleased.

It was easy to look for tickets to purchase for the concert along with ease of check out and no hassles. I’d say it was a 10 out of 10 experience. This was not the first time I’ve chose to use Vivid Seats, and it will not be the last. Very convenient to use the website along with navigating it.

Agent was 5 stars. This review is NOT about the agent. This review is about the tickets I purchased that I cannot receive because of an error on Vivid Seats' end. I'm 2 for 2 with issues via vivid seats and will not be a returning customer.

Vivid Seats consistently had all the options I was looking for, except for the last event I attended. Overall, the experience of finding events was pretty seamless, which is why I continued using them. Regarding the venue and seating, I never had any complaints; it was always satisfactory and met my expectations.

I was very worried since I've never used this site. Got my tickets in a timely manner. Very satisfied. Would use again. My tickets said would get a couple of days before the event. The event is in November. But I received yesterday. Very satisfied. I would recommend this service to my friends and family for sure.

When I called and spoke with someone they were quick, spoke clearly and took care of the issue I had really fast. I appreciate the customer service and will be using Vivid Seats exclusively for all my concerts! Of all the different ticket sellers I have used none have responded this quick and took care of me like Vivid Seats. Thank you for being so helpful and making sure I did not miss my concert.

Vivid seats have never disappointed me and I always get my tickets through them. They’re super reliable and I don’t really get them any place else especially since I gotten screwed over before. Highly recommend and tell everyone to use :). Looking forward to getting many more tickets for future concerts.

Login could be a bit better, but it worked out and all was well. I got the tickets just about a couple hours before the show and was scared the prices were gonna be through the roof but then I found this place and totally loved it because it had the best price on market and was super easy to use. If I get a ticket for another event like sports, concerts, etc… I will definitely be using this one.

I bought a ticket for a concert, and accidentally bought one for the wrong day. But I forgot to protect it. So I couldn't refund it. So I tried to sell it and the process was extremely confusing and I don't think I ever fully figured it out. The part of the process where I have to transfer my ticket to your guys' team so they can sell it it was very unclear. The type of ticket I have is an electronic transfer ticket and nowhere on your website did it say how to transfer it to you guys. All it said was that all I had left to do was transfer it. But it didn't tell me how to do that. I emailed you guys about it, but it's been a few days and I haven't gotten any response. I'm not convinced that I'm able to sell my ticket, even though your website says I should be able to sell that kind of ticket through you guys. There's also no way to sell tickets through the app, it's only on the website. That was very confusing and seems like an oversight.

Tickets were a good price and they came on time, but they cut it a little too close for my taste. I got my tickets the afternoon on the day they were expected (the day before the event), even though I ordered them 3 business days beforehand. I get that it was a major event, but getting them earlier would've been much less stressful.

I had to call to figure out why the $40 credit that I was issued due to a previous Vivid Tickets issue was not able to be processed at the time of checkout. The agent was knowledgeable, patient, respectful, and friendly and was able to complete the transaction with me on the phone in a quick and prompt fashion.

I bought “Hamilton” tickets more than 6 months in advance, and two days before the performance I got notified that the tickets were not available. Of course by this time it was too late to repurchase them. Customer service was a bot that repeatedly said the same thing. So what if they refund your money, but two days before the performance seems like a scam. They should have real compensation for having prevented me from actually buying tickets from a legitimate source. Avoid disappointment, don’t buy tickets from resellers.

I bought tickets through Vivid website. I was then instructed to download the Vivid app to access the tickets. After downloading the Vivid app,. I was instructed that I need to download the Ticketmaster app to access the tickets. After I downloaded the Ticketmaster app, I was told I need to download Google Wallet. After downloading Google Wallet, I got an error message when I tried to access the tickets. I still need to follow up with customer service to get my tickets but I am so frustrated that I need to decompress first. It should not be this difficult to buy tickets to a show.

Lady T. was amazing when I called over the phone. They were very clear and deliberate on their speaking and reading back guidelines to me. They were able to walk me through the different available seats and was patient while handling my call. They reached out for additional help from their team and the call was resolved with me being a happy customer. I highly appreciate your assistance.

The purchase was easy and the tickets were received the day before the event. This was a lot easier than other apps to buy tickets and you can play games to win free tickets which is nice. I would highly recommend this to my friends and family because it didn’t require a lot of time to find what I was looking for and purchase.

Really bad experience and frustrating experience! Bough some concert tickets thru Vivid Seats and Vivid made me download their app just so they can tell me to downloaded the ticket master app (I didn’t know I was purchasing tickets thru ticket master) and the Ticket master app won’t show me my ticket barcode… Ticket master told me to save my tickets into “my wallet”. I don’t want to use my phone storage for this nonsense! Never again vivid seats! And I DO NOT recommend vivid seats to ANYONE! So much hassle!

When I saw the price of my tickets online to the sphere show in Vegas on Sunday June 8th at 5pm at $170 each CDN for 8 tickets. I decided I would treat my family and my sister's family as well to the cool experience. I was very disappointed that although the tickets were advertised at $170 CDN when I checked out was this the cost was in US dollars, which increased by spend by over 500 Canadian. I am hoping customer service can help compensate me for this misleading additional charge I had to incur. 👍

First and foremost, I could understand Lancer. His English was impeccable. He work with to get into my budget and he was able to filter results better than I could on the app. I also found Vivid proving to be the best vs StubHub, SeatGeek, or TicketMaster. Good job … happy customer.

Very nice young lady on the phone. I’m used to StubHub and Seek Geek, so I hope this is a real site and not spam and I get the tickets. This was very easy to work with. I just don’t like giving my credit card over the phone because that’s what thanks they never to do.

BUYER BEWARE! I ordered Stanley Cup playoff tickets a week in advance. The order said I would have them by 6/9 which is the day of the event. I chatted with support the evening of 6/8 due to not having the tickets. They basically said there was nothing they could do. Here it is the day of the event, we have a 3 hour drive to the event, and still no tickets. I chatted with support, still nothing they can do but they will refund if the tickets don't show up. THAT DOESN'T WORK FOR ME!! We bought a hotel and have a long drive. They won't contact the seller either, just keep blowing me off. This is ridiculous, $950 purchase. BUYER BEWARE.

When I realized there was going to be a comedy show in my town the same day, I wanted to see if I could still make it. Vivid Seats is always my number one choice when it comes to getting the best price in tickets and I was not disappointed. Bank of America was also running a cashback promotion (which they do often) with Vivid Seats, so that made the price even better. The tickets were delivered to my email with no problem and it was a stress free transaction. Will use them again!

I tried to access my tickets the day of the event and I had to jump through a lot of hoops to get to them. I never had to make a Ticketmaster account to access tickets purchased through Vivid Seats before. I eventually was able to access my tickets but not before being redirected repeatedly and having to make a ticket master account. I also was unable to add the ticket to my Apple Wallet

Had the parking pass and it was quick and easy. When we arrived the ladies working the parking are awesome. They were very polite and very helpful. The parking was close to the event and very easy to leave out of the event quickly and get back on the road.

The transfer of the tickets to Ticketmaster didn’t work. It just loaded for an hour and a half and I couldn’t get in. I would like to know if it’s possible to avoid this in the future and how we could handle the inconvenience I had to go through standing around waiting for the app too load. My Vivid app was working. It loaded but the Ticketmaster app never loaded up enough to use the ticket. I used my internet and the Kia Forum internet.

Great seats, very happy with the price and having fees included! We had the tickets sent to us immediately and everything was smooth sailing from beginning to end! Great experience! Would highly recommend using Vivid for all your concert purchases! All details about location and price was easy to understand and navigate!

Do not buy tickets through Vivid Seats. I just used them for the first and last time. I bought a ticket to the AC/DC concert in Nashville and it was cancelled. It was cancelled to the next day after I drove all the way down there. Vivid Seats won’t give me a refund and blames it on Seat Geek and when I call Seat Geek they blame it on Vivid Seats. I have notified my credit card company. You will have to get your credit card company involved. Don’t ever use a debit card to purchase tickets with these scam companies like this.

I paid for parking there and it was full. I don't know what was going on. It was my first time trying it out. I had to find street parking. I was trying to find parking for money in the bank but awful. Since there was a lot of traffic it was hard to find this location without someone there.

I think the price was comparable to all the other sites. Plus I got 10% off my first order, which this was. I also really appreciated the way the site gave you a 3-D type view of the seats instead of just a drawing of the stage. I'd buy from them again.

Thanks for your patience and support! I appreciate your help with easing my anxiety by assisting me with this task. I was able to ask you many questions related to my Parking Lot and Safety concerns and you took the time to research, respond and reassure. I will definitely use this service again and I hope you have a good day!

Ashley is as good of a customer service representative That someone can hope for and resolved my situation faster than I could have hoped for. Should I have any more questions, comments, or concerns I hope that I get her as a representative every time.

My recent experience with Vivid Seats was extremely frustrating and disappointing. As a first time user, I expected the ticket delivery process to be simple and reliable especially since I was trying to attend a time-sensitive event. Unfortunately, it was anything but. After purchasing the ticket, I was required to verify both my phone number and email address. I was able to verify my phone, but I never received an email verification code, despite multiple attempts. This prevented me from accessing my ticket entirely. I reached out to support before the game, but the issue wasn't resolved in time, and I missed the event including the promotional giveaway I was looking forward to.

That was a frustrating experience. The seats are not Clearview seats unless you are over 6 foot four. The signs hanging on the fence are right in your way of the front row. Both of my sons could not see over the signs without standing up. Pretty frustrating for $150 per ticket.

Very bad experience. I bought tickets then was told I couldn't get the tickets but got a upgrade, then couldn't get the tickets, had to call Vivid Seats and by that time was very late for game. Never again

My agent was excellent to deal with! Fast service and very courteous. My refund will be here in 5-7 days. Customer service wait time was very short. I was getting nowhere on the chat line so I called for help. It was very easy to get the information I needed

I accidentally purchased two parking passes and immediately used chat to contact and cancel one but was denied. Definitely will not use Vivid Seats again. Even this is a pain. Vivid seats is a crooked business and shouldn't be allowed to conduct business.

I'm not sure why but you guys don't put vouchers included with tickets on your app and it's very annoying. I don't like how you can't add your ticket to your Apple Wallet like other apps. Access to the tickets wasn't the worst but could be easier. These changes would make this app great in my opinion.

Last night was so fun! Kendrick was brilliant and we had a wonderful time. We would definitely go again. Even though we were way up in the bleachers, we did have a good time at the event. The only thing that I would say is that we wish the tickets were more affordable to be closer to see the artist in action. The Soldier Field arena is a good arena to go to, but it does have its drawbacks sometimes.

It was a very good experience. I found $50 tickets in my desired section, but wasn't able to get them when they were still $50. So instead I got $81 tickets in a better section. Only thing is I had to buy those tickets. Otherwise I couldn't buy just one ticket. I would like it if you made it so you can buy 1 ticket no matter the time of purchase. But otherwise exceptional!

I purchased 2 seats to a local baseball game. We paid around $83 for 2 seats and when we looked at the ticket stubs, they were only $14 a piece. I think it is highway robbery, to charge that much extra. Even with the $10 service fee PER ticket, our total should have been half of what we paid. NEVER AGAIN WILL WE USE THIS SITE

According to the seating map I bought front row tickets. Nope. I got shown to my seats and there were 3 or 4 rows of folding chairs in front of us. I never would have paid that much money had I known.

This positive review only applies to the service provided by Aarika from the Expedited Resolutions Team. Up until I reached Aarika, I was only speaking to reps from the overseas call centers, and they refused to transfer me to a US call center or a supervisor in their call center. The overall experience was horrible until Aarika got involved. After this experience, I will have a very hard time using Vivid as my ticket source going forward.

The person who helped me was very nice and patient. She seemed happy and eager to help me. She was very thorough and explained everything well. It was hard to get in contact with a real person at first but once I did it was much easier. Thanks for the help guys! I appreciate it

I ordered a ticket for the Tansky section and was given a ticket for the lawn section. I was able to fix it directly from the Clippers ticket office. Unfortunately, I had to spend more money. I was very disappointed with this experience. Normally I have never had an issue like this before. I sincerely hope this is just a one-time issue.

I’ve spent the last two days trying to get our Coldplay tickets, and it has been nothing but a nightmare. I’ve made five separate calls to Vivid Seats, and each time I was told the tickets would arrive “in the next 30–40 minutes.” That never happened. No follow-up, no resolution — just repeated promises with no delivery. This isn’t just disappointing, it’s stressful and unacceptable, especially when you’re paying for a major event. Customer service gives you the runaround with no accountability. I would not recommend Vivid Seats and will think twice before ever using them again.

I’ve had a good experience on VividSeats, and the tickets are really easy to buy. Every ticket I buy on here is at a reasonable price for the view and artist. I always come to VividSeats when looking for concert tickets, and for shows near me. Would 100% recommend to a friend if they were looking for tickets.

Purchasing 12 tickets for the Sunday Night, October 5th, Bills vs Patriots game, was simple and straightforward. With the Vivid Seats app installed on my phone, receiving the tickets moments later was reassuring. After receiving a ticket notification from Ticket Master, I easily transferred those tickets to Google Wallet. All in all, a good experience.

The customer service was why I chose Vivid over other providers. Impressed with the experience and booked tickets over the phone instead of online. Without the service, I would've booked a similar ticket on StubHub. Got a discount too which made the purchase even easier. I would recommend to a friend very much so.

It’s fun and easy! The questions are really easy to answer. It’s fun too since it’s all related to the artist and it’s pretty common knowledge. I’m not sure what else to say, it’s really simple and easy to use. You don’t have to be a super super mega fan, I suppose. And the incentives are nice.

Ticket that purchased through Vivid Seats was invalid at box office, had to buy another ticket at the door. The person working the event told me that third party tickets were invalid for event. Usually I do purchase tickets through vivid seats. This is the first time I had a problem.

The young lady that helped me was awesome. I'm not very good on computers or phones she walked me through it and we got it done. She had all the patience in the world so I didn't feel like I was a pain in the butt. Don't know who she is but thank you.

I had to call customer service for an issue with purchase tickets and I spoke to Leiner. He was professional and I had a wonderful experience. With him. I hope when I have an issue and call customer service numbers that every is like Leiner. He was wonderful to speak to. Thank you, Angie

Horrible, it literally took me and another person almost 2 hours to find our tickets. First, we had to download Vivid app, then guess what? They're not there. It says, "Oh you have to download another app." 🤦‍♂️🤦‍♂️ So frustrating when you're at the ballpark trying to get in. Ya, never again.

The tickets were overpriced, but I got tickets to the show I wanted. Not the seats I wanted, but I'm going to the concert. I just wish some of the better seating wasn't so outrageously expensive. I am just happy I got tickets. The app is easy to navigate and checkout is quick and simple. Thank you.

From beginning to end, my experience was definitely five star. Customer service was helpful patient and pleasant.. I will continue to make my ticket purchases through Vivid. my experience has been nothing but easy. I appreciated that I was offered a refund when the concert was not exactly what I thought it was. I appreciate the ease of obtaining my refund and the quickness of which I got a response.

The Vivid seats site and app work functionally. Usually when I’m trying to get a ticket quickly there’s not a problem unlike some websites. They actually have them customer service that’s responsive and I really love the different incentives. They have on the app game Center area. It’s cute. Don’t hesitate to find a last-minute ticket!

I had 3 debit cards I wanted to use to purchase baseball tickets. Lovely D. instructed me on how to make it happen. She stayed on the phone with me until the sale and ticket delivery was complete. I felt listened to and respected. Lovely was lovely. I give her my highest compliment.

Sydney was fantastic in helping to resolve my issue. Very clear communication and extremely helpful. She listened to my concerns and addressed them quickly. I wish more customer service representatives were as helpful and nice as her. Very professional and worked quickly to resolve my issue. Very pleased with her customer service

Celeste was able to help me. She was very patient, and resourceful. I really appreciate her expertise. I will definitely use vivid seats next time I go to an event. Thank you for employees like Celeste. I have already told many friends about what a wonderful job she did. They were surprised. They will definitely consider using Vivid Seats. Thanks again. Brent

I do enjoy how convenient it is to find tickets to go to Yankee games. Very simple and very easy to use. I’ve been using this app for the last three years and it’s been very convenient for me and I truly enjoyed it because comparing to other ticket prices this app has been the most convenient. I’ve been a very loyal customer to this app and I really do enjoy this.

I paid for a parking pass through y'all. The lot did not exist. I drove around for over an hour, asked at least 10 officers and event staff and no one knew where the parking was. It was for north gate 1. I paid a lot of money and want a refund. I missed a lot of the concert due to this. I am very dissatisfied!!!!

My ticket price nearly doubled by the time I reached checkout due to hidden fees. I strongly suggest being more transparent with pricing from the start — this felt misleading and left me feeling ripped off. Experiences like this aren’t great for building trust or encouraging repeat customers. I understand that fees are often part of the final cost, but presenting a much lower initial price creates a frustrating and disappointing experience. Clearer pricing would go a long way in setting accurate expectations and building customer loyalty. I hope you take this feedback seriously and improve the checkout process.

I was expecting the parking to be ready as soon as I made payment since I was basically there. However it didn’t become available for 30 more mins or so, the concert started at 630 and I believe I got there around 710. Because of that I had to spend another 40 dollars for different parking because IDK what I would’ve done until 741 when the notification came through parking was ready. I got the notification parking was finally ready. I have screenshots of that. I paid through Klarna. I already talked to a customer service agent. Hopefully I will be getting some kind of refund. Klarna has already taken my first payment and I didn’t even use the pass. Also it gave no information on where I’d even go to park so it was stressful and wasted. Screenshots show me finally walking up to stadium at 722. The tickets were ready at 741. I paid around 650 when I was already in the line of cars to park. All pictures are time-stamped.

I appreciate the willingness to be patient with me opening my computer and then going through the steps slowly. Very helpful throughout the process. Also appreciate the additional contact information for fast tracking. Now I just hope the tickets sell. Thank you very, very, very, very much.

Do not buy tickets through this ** app under any circumstances. I was unlucky enough to buy tickets for a concert that I paid for more than six months before it started. I chose the section and row that I was most interested in. As a result, 3 days ( 3 days Carl!!!) before the concert I receive tickets with another section and another row that I am not interested in at all and technical support tells me that according to the rules they can replace the tickets with any similar ones.

My representative was so great in helping me with my tickets and how to get them via my phone. I had never done it before and she was absolutely fantastic. I will definitely be buying tickets through Vivid Seats from now on. Thank you very much for all your help.

Purchased tickets for what I thought was a concert. Was not the case. Spoke with Eleece. She was very understanding and pleasant. She walked me through the steps and patiently helped me to transfer the tickets back. Once completed, she completed the refund process. Patient, pleasant and professional. Kudos to Eleece. She made what I thought would be a nightmare into an easy experience. Thanks, Vivid and Big Thanks, Eleece.

I ordered tickets by mistake, not realizing that another member of my family had already bought the tickets. I discovered the error only a few minutes after I had placed my order and asked for help with cancellation. I was told to try to sell the tickets to someone else.

As a fairly new seller using the Vivid Seats site, I had an absolutely outstanding experience with the young lady who helped me this evening. It took me quite a while to secure the information I needed to finish the listing, including, making sure that I got my tickets transferred properly in advance of the event. I would rate her 100 out of 10. If all representatives could be as patient and qualified as her the world would be a better place.

The purchase was quick, cheap, and easy, it didn't have any hidden fees with all extra stuff upfront, had the best prices compared to other websites with similar or worse seats, and I received the tickets quickly and securely. I would 100% recommend anyone who needs sports or concert tickets to Vivid Seats!

I Had a great experience using this website. The tickets were the least expensive out of all the websites and I got a new member discount! Website was super easy to navigate and I got my tickets super fast. Will definitely be using again for future concerts and other events!

I receive an offer for percentage off of purchasing tickets. Was unable to find the percentage off, called into Vivid Seats and they were able to still apply the percentage off of my tickets. Jhon E. was extremely helpful. Even took the time out to make sure I didn’t need parking or anything along those lines.

I have started to play the Vivid Seats mini games every day & have really enjoyed the trivia for my favorite like Stray Kids! I am excited to see what prizes and exciting things I can unlock by continuing to play! I enjoy the challenge of the short timer and playing along with friends to see who can get the higher score each day. I will continue to use the Vivid Seats app to get points & offers in the future as well as trying to enter myself into giveaways as many times as possible. I think it is really awesome that they have developed this feature of the app so that fans have the opportunity and ability to win amazing prizes like tickets to concerts or money off of their next ticket purchase through the Vivid Seats app!

Honestly, even though I’ve never bought a ticket from Vivid Seats, I still love the app, mostly because they're so generous with their competitions because they allow people to receive free tickets, and as someone who can’t afford those high price tickets I also love how they give you deals, and how once you buy 10 tickets you’ll get the 11th one free, I love this app because it’s hard to find ticket apps that are actually good and give out like that, thank you vivid seats for the chance to win free stay kids tickets!

You ripped me off. The seller revoked the tickets and you have not refunded my money. I will place this information public and urge everyone not to use your app or site. I have been on the phone three times with your office. All Times promised the seller had resolved the problem. But they have not. This is a scam As far as I can tell.

I really love that I can track the prices for tickets. I want to see Stray Kids but am waiting until close to the concert to see ticket prices. I also really enjoy the game center. I did have to deduct a point because I started a league and the invite link didn't work but all around I've been very happy with Vivid Seats.

I ordered tickets for a Cub game and ordered them for the wrong game. I noticed this right away and tried to cancel the order. I tried to do this less than 20 minutes after I ordered the tickets. I was told that they could not be cancelled because they had already been sent. Very disappointing.

Ordered these tickets as gifts ($840) in January for a show in June. Didn't receive them electronically until 6 hours before the show! That was cutting it too close after months of planning! The show was terrific. But we'll never use Vivid Seats again.

I’m not happy with my experience. I tried to order the ticket. It said it timed out, and weren’t available so I retried to order a different ticket. Now I have two tickets when I only need one. I tried to cancel one, but it’s supposedly too late to refund. So I guess my only option is resale.

I was not satisfied with my experience, I order from you guys all the time and I couldn’t get a refund for some high tickets I purchased. I am very upset because I had an emergency and when I woke up in the hospital I contacted them for a refund.

I purchased tix almost two months ago and STILL don't have them. Is this place a scam??? I wasn't told I would receive tix right away when I paid them $800+$$. They are collection interest on my money while I sit and wonder will I ever get tix??

I purchase a pair of tickets and transaction was completed. The next day Vivid calls me and tell me those tickets were sold and they gave me other ones. Not the same row I purchase the first ones. They said they were going to give me a voucher for next purchase and I still haven’t received it.

I didn’t even click to buy and somehow got charged. I contacted them and they refused to help and remedy the situation. I tried calling and the chat and no one would help at all. Now I have been charged for an event I’m not even going to. A complete scam situation.

Rhealyn C. totally helped with the issue and was very kind, patient and professional in purchasing a ticket for me. I would not have completed the purchase without the assistance provided and clear explanations of details. Probably the best customer support I've received, Rhealyn is awesome! I regularly use Vivid Seats for events and this was the first issue I've had so it was nice to have it taken care of quickly and with care.

I bought jelly roll tickets and they were NOT cheap. 3rd row. When I bought them nowhere in the description did it say there is a possible obstructed view. I downloaded the PDF of the tickets and it said it there. It also said the original buyer paid less than 100 dollars each ticket. I paid 475 dollars!!! I will never go through Vivid again.

Purchasing the tickets was truly very easy, I loved that Vivid Seats is partnered with Ticket masters. These tickets were the cheapest on the whole internet, and I am so happy that I got to surprise my mom with these tickets. I am very excited for my concert. VIVIDseats made it so easy to purchase these tickets.

LA Dodgers vs Yankees 30th May 2025. We purchased two tickets through vivid seats platform for a total of $604.88 USD. However, upon arriving at the stadium, it became immediately clear that the seats we received were not as shown on the seat map during the booking process. Not only were the seats in a different and less desirable location than advertised, but we have since learned, including from stadium staff that these seats typically retail for approximately $220 USD for two tickets. This discrepancy is troubling and raises serious questions about the accuracy and transparency of your ticket listings. We tried to get a partial refund but they ignore. Stay away from this company.

I wish every customer service representative was this good! She was articulate, professional, and a great help to me. I had never sold tickets before, and she walked me through the entire process until complete. I cannot express enough the customer service she provided. All companies Would be lucky to have her.

Javier, Thank you for your help. I am SO disgusted with VividSeats. How they only sent me ONE ticket when the minimum purchase was TWO. Now I am stuck with another ticket that I have to resell because the customer service agent Echo said he could not help. I have consistently purchased tickets through Vivid seats. I will no longer, I will purchase through Stub Hub or Seat Geek.

I called this time because I have purchased numerous tix from Vivid Seats and keep getting emails about leveling up for tix discounts. I just wanted to ask about how to get the discount. They didn’t find ALL of my purchases (I must have checked out as a guest before signing up) but anyway, the person I spoke to was very nice and helpful. They ended up getting me a discount on these tickets. Very professional and helpful!

My QR code wouldn't work for parking. I followed the instructions that were taped to the box but it still wouldn't work so I had to pull a ticket. There wasn't a person standing at the exit when we left to explain the situation so we had to pay extra at the end of the game. I was hoping to get a refund of the original amount I paid.

My tickets charged my account but I never received tickets. Or. Money back… I called customer service but all I got was someone going in circles and never coming to a conclusion of what to do or if a refund would be given. They have a money-back guarantee but never got that…

Vivid Seats is always a go to when I’m reaching for concert tickets. Secure tickets. Easy transaction. Nice prices. Vivid Seats is definitely my most used method for tickets. I love the reward system and the games that offer customers chances to win prizes. The trivia questions and fun facts are always fun and interesting. I have always thoroughly enjoyed my experience using this platform. Thank you Vivid Seats for a platform I can trust!!

Just bought tickets for 5 instead of 6, requested to change to one row below where there was 6 seats and was denied even though I just bought the tickets 2 hours ago. I ended up buying an extra sticker separately and that one child will need to sit alone. Very disappointing and not sure how this company expects to have returning customers

Recently, I checked my Vivid Seats app to confirm my Eagles and Def Leppard tickets were intact. Everything looked good, setting my mind at ease.

Customer service contacted me and made things right.

Making the phone call was a bit nerve-racking. But I love the fact that it was a real person to talk to! It wasn't even a long wait time. She walked me through the whole process! Even waited for me to look though all my emails. Totally painless. I just wished I remembered her name.

My experience was straightforward and all online, which was quite convenient. I've used them a few times, always checking for the best price. While I'm aware of a rewards program they offer, I haven’t signed up for it yet as it requires multiple purchases, leading to potential freebies in the future.

Our experience with Vivid has been positive, with no issues buying, selling, or exchanging tickets. I would recommend it to friends and use it again in the future. We're also part of their rewards program, which provides nice incentives for purchases.

HAD to go see Beyoncé and couldn’t swing the full price ticket (even though Vivid had the cheapest prices, I’m just on a budget). I checked my Sezzle app and they partner with Vivid so I got my ticket same day for a down payment of $40, so thankful. Enjoyed the concert, love vivid!

Vivid Seats is a fun, user-friendly platform that keeps the energy high with interactive games. I just wish the odds of winning were a little more generous—Especially when it comes to major events. The vibe is great, but a few more real wins would take it to the next level.

Giving 2 stars for two reasons: 1) I had a gift card to use and I couldn't add the funds to my account either through the app or a browser so I had to call to use the gift card during which time the ticket prices went up significantly and 2) The first set of tickets I was trying to purchase from the agent were bought before we could finalize the purchase. The agent did give me a discount to help minimize the price but if the agent is currently trying to sell specific tickets why doesn't it lock every other agent out? The agent's performance had nothing to do with my review - He was the only good part of the experience.

This company is a complete joke. Do not use this company bc more than likely you will get burned. Most of the time you will get your tickets at the very last minute if you get them at all. Worst ticket APP ever created. Very few actual customer service agents. Most of the time you will get an automated response that will send you in circles.

Fell upon Angels vs Yankees ticket by chance through Google search and you guys had the best prices. Also right after paying you sent me my tickets right away so I had no doubts the tickets were legit. I also had a great time at the game! Great experience with this app.

Due to Billy Joel cancelling concerts… it was very easy to transfer tickets to get Bruno Mars. Thank you for putting the credits right into my account. It made it so easy to order tickets. I will receive tickets the day before concert.

It's ok, I guess. You redirect me to 3 different pages then I have to get google wallet involved. Just streamline the process. Why can't I just go to your website and do it all from there. I had to download the Ticket master app. Set up my account, AGAIN. So, it's just cumbersome and dumb to me. Do you think it's convenient? Maybe you use it all the time and you have the process down. I don't. To me it's cumbersome. I bet I could come up with something better.

I been using Vivid Seats for almost 2 years now and don’t have a bad thing to say bout them. It’s been great to me. Very easy to use also. I was blown away when I won free tickets from Vivid Seats to see Metallica this past weekend. It was a great concert experience. Thank you again Vivid Seats. I’d def recommend Vivid Seats to anybody.

Bought 5 tickets for $1127.00, but only received 1 ticket. Tried to contact for assistance but don’t get any. I feel like this was a scam. Charging outrageous ticket prices upfront for months then only a partial electronic transfer a few days before the event. No chance to correct or even sell to recoup money. Total scam.

I asked a friend about their experience and he definitely gave this site a great review. I made the purchase and received the ticket transfer almost immediately. I definitely agree with my friend and recommend shopping for tickets here first to get a idea for fair ticket prices. When searching through Ticketmaster and other sites, ticket prices seemed to be higher. Found pit tickets here that didn't break the bank.

Vivid Seats is my GO TO for any event. Never had any issue, always satisfied. Very easy to use and prices are good. Thanks for always having what I need. The free ticket perk after buying 10 is a bonus and a half! I won't go to any other ticket app, why would I. Thanks again Vivid Seats!

Sherry was fantastic and very helpful in assisting me with a seller who twice did not have the tickets they said. Thanks Sherry! I am looking forward to seeing Shane Gillis with my friends and Sherry was great in making sure we didn’t miss it!

Hello, I called into Vivid to see if I was able to get the seat numbers for my existing tickets before they were released to me. When I called Meagan picked up the other line and jumped right into action, we were unable to reach the 3rd party but she politely told me to try again. I called back the next day and to my surprise I got Megan again, she remembered me from the day before and quickly got to work on trying to get me information. She was successful but that's not all she then mentioned how she was cross trained in sales as well and help me purchase an additional ticket that was right next to our existing order!! Top tier service from Megan she was wonderful in all aspects. Thanks again! -Jade

Representative was very helpful and attentive. She was also respectful and very friendly. She was able to answer all questions and even offered to complete task over the phone and she offered a discounted rate. I would purchase tickets in the future based off of the service that was provided this evening.

Leiner was quite helpful in the purchase of our tickets. He was polite, friendly, engaging, and efficient. All of my questions were answered. I am quite pleased with the service he provided. I am most appreciative for Leiner making this process easy. In addition, he was patient. Thank you for your help.

I couldn’t get my coupon to work and this young lady helped me get them added for my purchase. She walked me through the entire purchase looking for the best seats for me and my family. She was fantastic. I wish all customer service representatives were as nice as her. I would recommend Vivid Seats.

Made it to the ball park and could not get logged in to my account to access tickets. Said follow the magic and when I checked my email it said expired. Spent 20 minutes at gate and had to get an employee to help at stadium. Had to use a different app to access. Terrible and embarrassing experience as my 7 year old son and I had been removed from line. I'll use someone else next time your app is unreliable.

Easy simple and easy to watch process of ticket bought and then transferred to me digitally. Was easy simple transaction.. Only wish the venues and ticket seller sites would offer actual seat location on the display when deciding which ticket I’m buying instead of just a random area or a row.

Nowhere on the ticket listing or emails I received was I made aware before buying that the seats were an obstructed view. Once we got to our seats we noticed one row in front of us directly in front of our seats was a giant I beam pole. One seat could see the batter and the 3rd base line and the other seat could see the pitcher and the rest of the infield. It would have been nice to know I was buying obstructed view tickets before spending almost $200 on them.

I ordered front row tickets, when I was sent the tickets was row 15. I've had sent 3000 thousands Canadian. Call and the lady understood, and made things right, by issuing better tickets. Thank you very much to her, and patience with me. Thank you again to her. I had a fabulous time. Again, thank you.

I purchased a ticket for the pro motocross race at Fox raceway and my ticket would not work so I had to purchase another one there at the gate. It seemed like other people were having the same issue. I would like to request a refund on my ticket please. Thank you.

I bought tickets through another well known company and it was a scam. Decided to give Vivid Seats a try 1 hour before the show. Within minutes the tickets were transferred and we were on our way. We had the best time and I have recommended it to several friends in the last 24 hours. I will be a repeat customer for sure.

My ticket was cheap but you should cap cost of parking passes. Someone seeking over 100 is not okay. Cap the sale price no more than a certain percent like 35 percent or less. I shouldn’t have to spend more on a parking pass than floor seats to an event ever.

The service rep was AMAZING!!!! She helped me with a refund. Explained everything!!! I am Super grateful. Now I'm able to attend the concert without worries of losing money. You have no idea how eternally grateful I am, especially because I am a disable veteran on an fixed income. You need to give her a raise. She is truly committed to great customer service.

My experience with Vivid Seats has been mixed, but this review is specific to my most recent experience (May 2025). Placing the order for 2 x 4-day passes to the Sonic Temple Festival in Ohio was simple and quick, and we were pleasantly surprised to receive what we thought was the order, a mere 2 days later. However, our delight immediately turned to anguish when we noticed that the envelope had been tampered with (a hole/tear was visible - photos were sent to customer care) and on opening it, found 1 and not 2 wristbands.

You sold me 2 parking passes that were almost 10 miles away from the venue. Total waste of money. I'm unfamiliar with Philly so I wasn't aware of what was where but because of this I went 10 miles away from venue, paid to park AGAIN, LATE FOR SHOW, missed 2 openers. Waste.

I purchased two tickets for a Stray Kids concert for an advertised price $850 per ticket, but $150 in fees per ticket made each one $1000. When the actual tickets arrived it was just a link to the actual tickets from Ticket Master. This means Vivid is just a ticket scalper and proxy. Not only that their app spams with constant notifications and emails. I hate ticket agencies, but I hate scalpers even more.

I called customer service to verify that the parking pass I was purchasing to a concert was on-site parking. There were multiple deals for off-site parking for way less money, but we wanted to park at the venue. I specifically asked the CS rep to verify that the pass I was purchasing was on-site and she assured me that was the case more than once. So I bought the pass and it wasn't on-site. It was off-site. I complained and two days later, Vivid Seats contacted me and let me know they were comping the parking pass and they gave me additional funds in my account for the next event we want to attend. Kudos to them for admitting fault here and doing the right thing!!!!

Thanks to Vivid Seats we always have the best time and views at concerts and always for the best prices!! We will never use anyone else. Definitely recommend to everyone! Easy access to tickets to get in quick especially with ga and we were right behind the 1st row! Enjoyed our night, met some new really cool people.

This is the second time I have purchased tickets in this app, and the experience was better, good prices and this time quick delivery. I think I am going to get more tickets from this app in the future. In 2023 I got tickets for Suga at the Kia forum, but one of the tickets didn't work (couldn't get scanned at the gate). I got in because they understood the problem.

I had a very disappointing experience. Purchased some tickets this passed Friday for a concert. Started a chat with a representative around 6:50 pm as I hadn’t received my tickets yet. Back and forth was told I should receive them in 20 minutes nothing arrived then Representative said they will get a replacement. Replacement was gather and said same that I should get them in 15 minutes nothing arrived. Once again nothing. Not to mention this was already 40 minutes passed concert start time. Then to finally get told that the last option is to cancel them as the replacement wasn’t approved by the seller. Two hours outside stadium to just be told I won’t be able to get tickets as seller didn’t approve the replacement but then even the first set was technically never approved by seller that’s why they weren’t coming through. The 100% ticket guarantee wasn’t true at all as this didn’t happen.

Very easy to purchase tickets. Navigating on app was easy and clearly stated. I love the convenience of the app. I definitely will be using Vivid seats again in the future and I would highly recommend vivid seats to friends and family. It makes fun times a lot easier!! Thank you!!

Me and my 14 year old daughter who aspires to play basketball enjoyed the experience. There are no bad seats. The lemon pepper wings with the waffle fries were a hit. The environment was overall on point. Get there early as you can because you will miss jump off if start time has passed. Have fun!!!

Buyer Beware! Normally don't write these reviews but I was completely broad sided by a total scam. Never sent the barcode for a 68 dollar parking pass and zero support from Vivid. I contested the charges. Have proof and so ready to see this all the way to the end. Shameful! Please buy somewhere else!!!

We had gotten tickets from another site and they were horrible and we didn't get our tickets in time. But we were able to still find tickets with you and got the tickets right away. Such a pleasure, we definitely recommend your site to anyone looking for tickets with the assurance that they will come on time.

I bought tickets a few hours before the race began and I never received them. I had to buy separate tickets so that I could attend and was late. As you can see in attached photo the tickets were not received even after the conclusion of the race.

I attempted to go to the White Sox game using the ticket transferred to me (attached). However, when I presented it to the staff, the ticket errored. The representative let me know the ticket would grant me access to the section, but I needed an actual game day ticket to enter the game before I could access the section. While the Vivid representative took all of the right steps in documenting my case, I still haven’t received the form to submit to officially receive a refund. I had to purchase a separate ticket to attend the game.

Everything was "easy to use" with the app when they were taking in the money, however was not a good experience when trying to transfer my tickets. I purchased these for my son's birthday so his dad could take him to his first concert. Your app did not work as described online. Had to jump through hoops and use an annoying live chat to get a link to be able to transfer. At no point was said link described online. Supposedly one is able to transfer "easily" through the app. Paid over 300 dollars in service fees to waste my time and get aggravated with the ticket transfer.

Quick, easy, affordable. Great customer service. Will be using again. I like the games and trying to earn points. This makes it fun and makes me want to use the app again. Thank you for being a friend. I will be using the app again for sure. Great job everyone. Really excellent job. I will probably buy more tickets tomorrow.

I would definitely buy tickets from Vivid Seats again. The experience was easy and convenient. Tickets was delivered instantly and conveniently. Cost was reasonable and very affordable. Seats wasn’t too bad for the cost. Would definitely recommend Vivid Seats to a friend or family.

I had issues with my original ticket seller where they rejected my order yet my card still went through. However, on a call with customer service, Vivid Seats was very understanding and made sure I got my tickets and even moved us up closer free of charge. The lady assisting me was kind and made sure the seats I got were the ones I wanted.