Vivid Seats Reviews

First time using this app to purchase tickets trying to go to a home game for the Carolina Panthers and think I’m buying these tickets but I get sent the game against the Bucs in Florida which is 10 hours away. Still have no resolution or response to the problem.

I decided to get tickets to see the Mavericks play for the first time. I purchased the tickets in a very timely manner. I will continue to use this application, and I will also let family and friends know how the process was expedited in the manner it happened.

Easy to get tickets and everything went smoothly! Excited to get more tickets to more events with a trustworthy site. And I loved that I had an idea of what my view will be like the night of the event — my favorite feature when using vivid seats as a ticket retailer!

Ticket price was great and not your fault but section 24 has a tinted glass that throws off your view of the field oddly. Only panel to be dark in the entire club so just threw off your vision for the game. Had to pick where I looked and not cross over. Just made it difficult. 1pm game but snow.

I had Sassy as my representative and she was very helpful, professional and efficient. I wish all of my customer service experiences were like the one she provided. I have not bought a ticket with Vivid tickets since my last concert got cancelled and she helped me use my credit for an upcoming Christmas show :). Thank you.

Great, the best app for any show, concert, best price and super fast and easy to use and get reward for buying. Great seats and a variety of seats for concerts. I went to 3 concerts in a row and I like the way app works. In one location I buy 3 days earlier and was super fine.

I order 2 sets of Sabrina Carpenter tickets and was unable to go due to illness. I listed my tickets 3 weeks before the concert and I was repeatedly told “my listing was active“ however, it was never actually shown in the website. I emailed and asked for help and was told my tickets were priced “too high” for my section, so I lowered it to less than what I got mine for, and then lowered 2 more times, ultimately being the lowest in the section and still my tickets weren’t posted. Then I was told I couldn’t list my tickets then because they “were red lined” but my tickets were the lowest on the website, and in the end I never even received my tickets my email. Overall, terrible experience. I will never use Vivid again.

Not a very good experience at all, I have to go through so many logins and verifications of links just to secure my tickets which up until now I still have not received them, but I keep getting emails from Vivid about everything else but the link to my tickets. It seemed like a saving but it's actually a waste of time. Will not likely recommend this service at all.

I bought tickets but I cannot view them. It says “something went wrong” when I’m trying to view the tickets on the app. Please help I cannot access them and I am unsure why this is happen. Idk why I have to write a view because I thought this was a confirmation email.

I received confirmation shortly after placing the order. It was very easy as always. Vivid Seats delivered as promised! I accessed several secondary tickets websites and found Vivid Seats had a good selection at a competitive price. I will use them again.

Overall experience was good, quick and good customer service. One issue I had was that the tickets were listed with parking, but I was never sent a parking pass and was forced to pay for a second one after no reply from the Vivid Seat package email.

I was COMPLETELY confused when I bought these tickets. You made them seem like they were directly from the vendor/performer and I didn't realize they were re-sale and SO MUCH MORE EXPENSIVE than buying tickets directly from the venue. I tried to cancel my order immediately but was unable to and now I am stuck re-selling them. This was such a scam and I am so upset.

Having a hard time receiving my tickets, I’m trying to view on the app and keeps referring me back to my email but nothing comes up. Not sure what to do next, getting frustrated with the whole thing wish it were simple. I am submitting this review without getting my tickets

Paypal and Vivid Seats screwed me. I was doing the Paypal credit and they charged my debit card full amount instead of the amount agreed on which was credit/monthly payments and now say "oops sorry no refunds" and they keep pointing finger back and forth to each other leaving me completly screwed! Said, "Oh you can sell them on our site but will not get paid until 7 days after event happens"!! But yet can't refund me?? Wild

Awesome, best site in the world, no geese, no fees, can’t beat it. Much better than SeatGeek or Ticketmaster or StubHub. I bought more than 10 tickets and couldn’t be any happier. They are the best service for 3rd party sales. Best ever, hands down better than anyone else.

Very easy app to use to order tickets. You can view the stage from the seat you are buying. Purchase is simple and follow up is immediate. Purchased and received tickets in 30 minutes or less. Highly recommend this site for concert tickets. Looking forward to the concert.

Terrible experience. Received the wrong tickets and two extra. No help with customer service. No resolution at all. Not to sure what they are going to do to make it right because the tickets I want are completely sold out. Wish I went to another website.

Amazing work fast. Got on the tickets I needed really easy to use. Would use it again multiple times, can’t wait to go to my game. Love my tickets, love the game. Great app works amazing, wow. Good for concerts and sports alike. 10/10 would recommend to everyone.

I loved the fast and easy experience I had buying resale tickets. I liked that they are verified so I know I’m not getting scammed and loved the idea that in the case is a scam I’m protected buy Vividseats, will not be the only time I buy tickets with them!

Pathetic sums up my experience. I am out $250 with no tickets to the event, I was told to go to the box office and try to explain to them that I purchased my tickets thru Vivid and they should be with Ticketmaster. They advertise a Guarantee, this is false. Clear to me this is a sham and should be avoided.

Great customer service and great prices. I will continue to support “Vivid Seats” for future ticket purchases. I’d like to think the representative who helped me and make sure that she went over all of the pertinent details of the ticket purchase the venue and the concert information.

Sunday afternoon I booked 11 tickets for the Miami Dolphins/Cincinnati Bengals game on December 21. I asked the representative about getting my free ticket per the emails I had received. The problem was the code was so distorted it was unreadable. I have received several more emails with the code being distorted. I think my 12th ticket should be compensated. I couldn’t tell the representative what the code is because it’s unreadable. See photo below.

I have used Vivid for a number of years now. No problems with receiving tickets, checking out anything everything made easy. Love the newer play content to earn points for money off future tickets and the reward system after 10 tickets receive free purchase on average amount.

I purchased two tickets on August 18th for the Kansas City Chiefs/Indianapolis Colts game on November 23rd. They were for row 38. I specifically purchased these tickets for that exact row. After I purchased the tickets, I was then told I wouldn't actually receive the tickets until the night before, which worried me as I live 8.5 hours away from the stadium. Several times between August 18th and November 22nd, I chatted with support and they reassured me I would get the tickets and they would be exactly what I ordered. The night of the 22nd, I received a notification my tickets were ready for download. I clicked on the link and it brought up tickets for row 26, not row 38 as promised. I reached out to support again and they promised me they would get back with me soon with a solution.

Unfortunately I will not be using Vivid anymore. There is always something going wrong with my orders. I don’t get the tickets in a timely manner, then I have to spends hours on the phone with their customer service to try and fix things. It’s a horrible experience. This last time they couldn’t fix my order and that was the last straw. I will never recommend vivid seats to anybody.

The agent that helped me was excellent, she was great and deserves STAR ratings all the time. I hope to get her again next time that I am planning on going to the game again. She made it very pleasant with the purchased tickets for me to take my friend who is very excited to go to the TD Garden for the first time in her life.

I attempted multiple times to purchase tickets that were available on the website. My order kept getting declined and it was not due to my financial institution. I attempted this twice. I then had to wait until the following day for any assistance on the phone. The seats that I wanted, and tried to purchase before, were not available (I was told there were 4 seats and could not be broken up). My concern is then why list them in the site as available to purchase as 3 together). As a consumer, I wanted to purchase them. The tickets were in an area I wanted and were in a financially comfortable price range.

Lovely was excellent; patient, helpful, and knowledgeable; best rep I've worked with at Vivid Seats and helped me find tickets that worked for my budget; appreciate her searching for tickets that worked for my budget and working with my budget and overall plan for the game.

I attempted multiple times to purchase tickets that were available on the website. My order kept getting declined and it was not due to my financial institution. I attempted this twice. I then had to wait until the following day for any assistance on the phone. The seats that I wanted, and tried to purchase before, were not available (I was told there were 4 seats and could not be broken up). My concern is then why list them in the site as available to purchase as 3 together). As a consumer, I wanted to purchase them. The tickets were in an area I wanted and were in a financially comfortable price range.

I'm a fan of the AC/DC band. They came to Las Vegas, and I'm very happy to have the opportunity to go there. It's my first time to buy tickets on this app. It gives me a good feeling and it's easy to buy tickets. I didn't have a chance to go to the concert before. I hope you have a wonderful experience.

I never received my tickets. I purchased my tickets to see the New York Knicks take on the Charlotte Hornets at Madison Square Garden on Wednesday December 3rd. I received an email saying they were delivered but I never got the tickets. Please help!

Easy process, connected easily to Klarna, great ticket options at great prices! I appreciated that there was an additional promo code applied too! They followed up with a promo code for parking too. Will definitely look first at Vivid Seats for tickets in the future.

I think my ordering process was very fast and easy to go through. We are excited to watch our comedy show and to start the new year! It’s going to be a gift for my husband. We always enjoyed watching JoKoy so seeing him live should be a fun experience!

They made it easy to pick and purchase my tickets. I paid for 3 tickets - will be me and my 2 kids. We are all so excited. This a Christmas present to us all. Thank you for making it so easy. I will definitely recommend your services to my friends and family.

My experience with these tickets was the worse. I have tried to contact Vivid Seats to get a refund. The concert was stop during the first 30 minutes of the show because of a bomb threat, it was never told to us why the artist left stage and didn’t come back. We had to find out through social media and our local news about the bomb threat.

I purchased them, but I can’t add the tickets to my Apple wallet. I need them to send a link of my tickets to confirm I have them. It says I have to go through ticket master to open them. But it’s confusing cause I bought them through Vivid Seats. Please help me.

Ivy was super helpful and worked out a very good price for me. I'll definitely want to come back and purchase more tickets. The process and experience to buy these tickets were smooth and great! I'll recommend friends and family to purchase from Vivid Seats!

Shout out to Leo for his demeanor and excellent help in restoring my feelings about booking tickets through Vivid Seats. I had been dealing with a snag in my booking for over an hour, and Leo not only resolved the problem, but he did it with warmth and efficiency. The four star review is a reflection of the challenges I had with my booking before Leo saved the day.

Quick and easy experience searching for last minute tickets. After comparing multiple resellers Vivid Seats was able to provide affordable pricing for my family and I! If you haven’t tried, do it! What are you waiting for? You can save some money and be stress free!

I am so mad. I purchased tickets in June to see Leslie Odom Jr. in Baltimore tonight. I never received the tickets from VividSeats, and they were supposed to have them reissued this morning. Five different representatives assured me I would have the tickets before showtime, but they never came. This is just a giant scam. Now they are refusing to refund my money or honor their customer guarantee. I am filing a dispute through PayPal. I have been looking forward to this show for 6 months, and I'm really disappointed. Never use Vivid Seats!

Awful. I intended to purchase tickets directly from the venue. I gather you purchased computer rights so that your company pops up first. Your website indicated only 20 tickets were left and those seats were in the back row of the downstairs section and the back row of the balcony section. These were both misrepresentations. Then the price was also misrepresented and additional charges were added. Based upon the fraudulent misrepresentations, I purchased.

I get all my tickets here. Always get the best seats and perks. They have great seats selection and customer service is very helpful if you come across any issues with your tickets. Overall I don't think I will get my tickets anywhere else. From concerts to sports.

It is okay. It was difficult to get into the app and confusing to get it so I didn’t really like it. I wouldn’t do this again at all. Wouldn’t recommend this to anyone at all. Hate hate hate hate hate this. Won’t be doing it again.

Vivid Seats has been my go to for years. They provide the best prices, quickest service, and incentives that keep me coming back. Buying tickets is easy and efficient. I never have any issues when buying through Vivid Seats and they always give peace of mind.

Had trouble with competing the order with the mobile website, tried the full website and had the same issues. Called the support desk and still had trouble with the order going through. However tech support rep Jordan worked through it with tier 2 and was able to get our order placed.

Excellent experience and great customer service. I highly recommend using them for all ticket purchases and always use them for all my ticket needs and they always come thru and make things right and do the best for their customers and go above and beyond

Ever since downloading Vivid Seats, Purchasing and moving around the app has been really simple and a straightforward process. I’ve never had any trouble after my purchase or wait an unreasonable amount of time to receive my tickets in my email at all.

Deceptive sales practices, terrible customer service, conflicting information and 0 resolution. I would NOT recommend Vivid for purchasing anything! From the agents over the phone to the live chat and email support. Purchased tickets to a game and they didn't allow access into the stadium. I've contacted an attorney and starting a class of you have experienced the same. I already have 4 customers who have shared this terrible experience reach out through reddit. Vivid failed to provide entry and make right by the buyer guarantee. They said they violated policy and then did nothing to resolve it.

Everything went as advertised. Ticket options were plentiful, no hidden fees, and tickets were delivered ahead of the promised date. Updates were given along the way as well in regards to any potential changes. Very satisfied with my first-ever purchase through Vivid Seats.

Awesome experience so far with the quickness I received the tickets. Tickets were delivered fast. Looking forward to going to the event with my daughter. I have used other tickets sites, hoping this one is legitimate and I plan to use this site more often.

Great experience! We received our tickets at a discounted rate as the show was about sold out. The process was easy, smooth and immediate. They showed up immediately on the Ticketmaster app and were secured. No problems and happy to write this review for others to see.

Wonderful experience, received tickets on time as stated when initial purchased was made. Definitely will continue to use Vivid Seats for more events etc. Friends and family will be referred as this site is very manageable and everything is cleared.

Quick, easy, great prices and enjoy the program. I've used the app both on the mainland and on Oahu with great success. Looking forward to continue purchasing my tickets through Vivid Seats. Excited to get the tickets and go to Tool at the Blaisdell.

I like that you can play games to win money off, and get free tickets on your 11th ticket. The first to last row feature is also very nice. Buying, receiving, and scanning the tickets is all very fast and easy. Would definitely recommend this app over others.

I bought tickets for Josh Turner. The process for this was quick and easy. Looking at tickets online, I saw that Vivid Seats offered some of the cheapest rates for Josh Turner that I could find online. I am excited for these tickets from Vivid Seats.

I experienced speaking to a kind, friendly and professional ticket agent which made me feel at ease in placing my order for an event that I really wanted to see. Now I know where to go to purchase tickets for future events. I would tell all my friends and family.

It was very easy to access on the app. There were also good directions to follow. I liked the timer and the fact that I was able to see the questions I got wrong in the details. I also liked that I got points regardless of I won or lost. Hopefully I got enough entries for Ariana Grande!

Nice experience, fast and secure. I recommend for all type of events. Was my first experience without knowing about the service, and I am very satisfied. I will use again this service for sure. I would love to try it also in other countries. Very excited.

I can’t get my seat number and barcode, I already sent email to your side, as Ticketmaster doesn’t get me OTP to verify my mobile number and sign in, please need your quick assistance to solve this issue as I pay already the full amount and I don’t want to lose it.

I don't like that you can't have a phone conversation with someone especially if the problem is the app not working and you have to use the app to correspond with someone. I wasted well over an hour via live chat because no one was fixing the issue of my tickets that are not showing up in my account. Every time they told me to check, I would lose the person I was chatting with and have to explain my situation over again, It took well over 22 different people to come to the conclusion that my tickets just won't show on the app but to download the qr code from the email, This was after I asked for a refund because I'm over it.

My tickets didn’t work at all. Really not a good experience for me or anyone else. I went to the concert with absolutely. Do not recommend using this particular ticketing service. I had nothing but issues with them in the past and should’ve known better than to move forward.

I have not been able to view my tickets. Can you help on this? Please send information on how to view tickets. I would recommend Vivid Seats in the future and have used in the past but I am having difficulty viewing them to store in my Apple Wallet. Look forward to your response.

Tickets delivered earlier than what was posted. Best site to get tickets from. If you have any upcoming concerts or events to go to I recommend using Vivid seats. Best prices and fastest service around! Thank you so much and I will continue to be a valued customer.

I was having trouble getting the help I needed until I was guided to your site. No one seemed to be able to understand I needed parking not a concert ticket. Once I got to this site, all went well. The interview was good and he got the idea right away and I was able to get the parking I needed. Thank you very much.

Quick and effective. I have used Vivid for sporting events but this first time for Las Vegas. I received my Wizard of Oz ticket info to my application but I am still trying to download the Zac Brown tickets for January 9th 2026. I would recommend Vivid to family and friends.

I finally got enough points for the $25 coupon, so I redeemed it, not knowing that it would expire in a month. I would’ve never redeemed it if I knew it would expire so soon. I am now unsure if I will even be able to use it before it expires since I am low on money right now.

The Information on seating webpage was informative on where and how view was shown in photos provided. However, I clicked on a cheaper seating option and the price increased. Not sure how that happened. Otherwise, I would have provided a better review.

I purchased tickets to an event on February 16, 2025. Event was reschedule until August 13 so they would be able to sell more tickets. The event was again rescheduled in August and now the date is “TBD”. They did this maliciously as the Vivid Seats policy is “if an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” The event was rescheduled indefinitely so they would not have to give refunds. I emailed the business and customer service assured me the event was being rescheduled for “Date TBD” and I wouldn’t receive a refund unless it was fully cancelled. This goes against their “100% Buyer Guarantee” They advertised as I have a ticket for a show that doesn’t exist. I have reached out to their customer support, phone number listed to no avail so I had no choice but to file a complaint to BBB.

The process was straightforward and quick, as well as reasonably priced. It was easy to filter for tickets in the area I wanted. Payment was fast through Apple Pay. I received the tickets almost immediately after purchase. I would definitely use again!

Booking with Vivid was so easy. They sent me multiple messages regarding missing information using different methods like text message and WhatsApp in case you do not have an international plan and you’re traveling. Our tickets also got delivered earlier than scheduled. Will definitely use them again, highly recommend!

I always seem to get really good prices for my tickets. Always get the seats I want. I love the deals and discounts. My questions have always been answered immediately. I received my credits when my show canceled. I was also offered a refund. I really like this app. It's super easy to use.

I received an email sent by Ticketmaster, he told me to access the tickets, when I click that button, there were no tickets in the Ticketmaster app or website. I also got an email from vivid seats to get the tickets on intuit dome app, but it keeps me from logging in and even I click the forgot my password, they don’t send me the verification email.

I had no problems with my experience. The process was quick and efficient. I would certainly recommend Vivid Seats as a platform to order and receive concert tickets. If I could offer one piece of advice or recommendation, I would say that it's frustrating to "force" a customer to download an app.

You guys have to chill with the 3rd party sellers. The process gets a little confusing when I’m buying tickets from Vivid Seats but my actual tickets are coming from Seat Geek. Not everyone is that tech savvy. Just send me my tickets without confusion.

Great service! We received our tickets quickly and well on time. It was also really easy to see the ticket options online. Would highly recommend to anyone looking around online for affordable concert tickets. Also offers good protection for tickets if needed. So excited for the concert!

My recent experience with Vivid was horrible. My experience had nothing to do with the agents themselves, rather it was the tickets I purchased. I was unable to add them to my wallet due to an issue with the seller. It took over 4 hours to come to the conclusion that I was not going to be able to access and use the tickets I spent $500 on. In my opinion, the seller was a scammer and they should never have been allowed to sell their tickets on this site. I'm still waiting for the Denial of Access form to request my refund.

Good company to buy tickets from. I have been very happy with them for many years if buying all different events tickets and will continue into the future. I would recommend using this site to family and friends. Thanks for all my past & future tickets.

I got my tickets, but I’m still so scared!! However one thing I do really appreciate is that the seller was very quick to send the tickets!! I received my tickets one day earlier from the anticipated date I was expecting them which was really nice! Yay!

I recently received an email about these tickets I ordered for the Bills game being delivered via email but when I go on the app there are no tickets and the chat robot says they can't find my order. I tried sending a message via chat but no one has gotten back to me.

After I wrote last transaction was complete. Thank you for your support. Will use again. Was getting worried about tickets not being on time but was in my phone. Hopefully all works. If no hiccups I will definitely refer all my rock and roll friends to this site.

It was much easier than the Ticketmaster site! I went onto Vivid Seats as I was being tossed out of Ticketmaster, any city I tried. Vivid was easy, I was able to transfer the tickets to myself. I’m thankful for this option, as I was going crazy on the Ticketmaster site!

Thank you so much for your help and appreciate it. :) I’m super excited to go to the concert next year and will contact if need any help with anything else. Thank you again and being so patient over the phone and also being so friendly. So easy to talk to over the phone.

Vivid Seats is amazing! They upgraded my tickets without me asking. Thank you for making this concert experience so much better. I was so excited to find out my tickets were upgraded to a suite, with no cost to me. I always use Vivid Seats and will keep using them.

Really enjoy using this app. I have been able to see a lot of shows in the recent years at a very good price. They are always amazing seats. I was able to get front row tickets at such an affordable price. I was amazed, and so I will always recommend people using this app.

Easy to use and easy to navigate the site. Generally speaking, I usually find slightly better priced tickets here than elsewhere (Although I do believe ALL the sites include questionable delivery fees for what is now simply Internet-based transmission of tickets. What fee does that really require???).

Tickets were easy to purchase and within my price range. I have shopped around on other sites and this one is pretty easy to manage. Would purchase again. I will continue to use this service for future concert events. Keep up the good work! Appreciate the experience.

I was given a credit because they botched my order. When I tried to use the credit it said it was not valid Went to website and called and could not get a human. Stated text conversation and they said there was no credit. Sent them an email from them and showed them their e mail saying there is. A credit. Finally got a real person on the phone and she said they would honor the credit but she would not send written verification. I've gone to the BBB twice with these crooks. The site is easy to use and they have rewards. In Nevada the price they give includes the bogus fees right up front. Their customer service is abominable. They totally insulate themselves from their so called valued customers.

Vivid Seats will take your money fast, but that doesn’t mean you’re actually going to get tickets. I feel like they have stolen my money and even when I immediately responded for help letting them know, I did not get the ticket. They said I did and that was that I never received the ticket or a refund. I will never ever, ever use this site again! They said I could resale the ticket to get my money back but I no idea how to resell a ticket I did not receive

Don't buy tickets on Vivid. Trust me. Pay the extra money therefore you can get your money back if a concert get rescheduled and you can't make it on the rescheduled date. Chris Stapleton canceled his concert in Hollywood Fl these past October and rescheduled for January. I'm unable to make the concert and I bought 4 tickets for over $1,900. I have talk to the representatives and even emailed the CEO. Still nothing. I will never purchase from this company again.

Yes, our experience with Vivid was phenomenal, quick, easy and straight to the point regarding the purchasing of the tickets FOR THE BILLIE EILLISH CONCERT. I will definitely refer Vivid seats for all their and mine next future concerts. I am very o

Pricing was higher than expected, delivery unclear, forced to download the app, then waited for days to get confirmation of ticket purchase. In the meantime, I checked the venue website and realized I was charged $ 30 more than the venue's direct website. Why?? Needless to say, I will never use this app again.

The app is quite friendly, this app was a recommendation from a friend, the seating options were varied and prices accessible. Tickets were delivered ahead of schedule. The only thing is that there is no option to see the seat map. For the first time, it is fine.

Terrible. I can't get my tickets. Why can't you just send me the tickets when I pay for them. It's so stupid to not know when the tickets are coming and stressing over if they will come. I also am having so much trouble finding my email to get the PDFs to print.

My customer service rep was fantastic. Friendly, fast and got me the help I needed. Hold times were minimal and the reps would check in periodically to let me know the status. I was actually impressed with the service I received today. Keep up the great work. All of the staff was amazing.

Crazy fun vibes. Very fun & safe. Always easy to navigate. Will highly recommend to family & friends in the future. Hopefully they get the same wholesome feeling as I received & enjoy to the fullest & give the same experience reviews as well as I have also.

I recently purchased tickets through Vivid Seats and had one of the most frustrating customer service experiences I’ve ever dealt with. The tickets they issued me were for the wrong opponent, the wrong date, and for a game that had already passed. When I contacted customer support, they claimed the seller said the tickets were “all in one and valid,” and even told me they had called the venue to verify them. That turned out to be completely untrue.

Was promised my tickets would arrive today. Get an email now stating that it will be sent the day of the event??? I am driving over 100 miles to go to this event... no live customer service. When you get to customer service it hung up on me? Never again with this clown show...

As far as the actual purchase of the ticket, that was OK. What the problem is the difficulty I am having downloading the tickets & placing them in my wallet. I have an iPhone 8. The Chiefs app cannot be downloaded onto my phone therefore I cannot download the ticket and place it in my "wallet". I should be able to just download the darned thing & plop it into my wallet. Thank you.

I would have to say that my experience was easy and not time consuming. I would recommend this service to any of my family members or whatever convenience that it may need. My husband will be so excited when he sees that I got tickets to the Texans game. That is his favorite team of all time. Might as well.

I did not receive my ticket. Vivid has been no help as usual. Intuit customer service line was horrible with no help at all. Tried to blame Ticketmaster despite the email acceptance was from them. I have plenty of other tickets in my intuit app and I received the parking I bought with no problem. NO phone number for Vivid just a AI pretending to be a human which is especially annoying.

The experience using this app was very good and easy to understand. I was able to see the prices when referring to each section and choose what one I wanted quite easily. The checkout system also moved me through the process with ease, and I don't see much that could be improved. Thanks!

We purchased a ticket to Freddie Gibbs for my son. Vivid failed to deliver the ticket in a timely manner, then when we tried to claim the ticket we were told it was canceled by Ticketmaster, who vivid was going through for the tickets. We were denied the ticket, and it was never recorded on our account as a future event. When we reached out to Vivid they claimed they would give us a refund but then ghosted us. I tried to get a refund through PayPal and Vivid kept fighting back saying the ticket was delivered and we used it. These guys are a complete scam, do not use them!

I purchased my ticket and downloaded the app. The ticket is still not showing up despite following all instructions. I have a two hour drive to the game that I will not make if I don't have a ticket. I am extremely annoyed with this experience and am out 40 dollars.

It was not an easy setup, but I worked my way through it and appreciate the security checks. It just seems like anything we do online these days gets more difficult every day. I understand it's because so many hackers and frauds are out there trying to steal our identities. It's actually very sad.

I have not received my tickets for the LA Clippers Phoenix Suns game in Los Angeles on November 8th. I also am having trouble accessing my account from my cell phone. I can not get customer service. Lately this service is not working. But you take my money, I need my ticket. Someone help me Vivid.

So far, so good. Will update after event. Was comparing tickets with 4-6 different sites looking at seat locations, views, costs, etc. and finally decided to "go for it" at Vivid Seats. Fingers crossed that I made good decision. Will let you know...

So far so good with Vivid Seats App. I will try logging in from my two phones and computer. I would like to respond to this survey again after really trying this app. My wife and I are fairly new to E-Tickets. We are fans of just presenting a printed paper ticket.

Great! Had trouble getting my tickets but customer service is fast and helping me get through it. Hopefully I receive them soon. I think I am supposed to get them after writing this review but we shall see. I will come back and write a bad review if this doesn’t get me my tickets.

Everything went well from start to finish. Thank all of you who have dedicated your time and effort to make this happen. I pray I will be using this site again for further purchases and for more events. I'm very thankful and grateful for everything you do.

Vivid Seats offers a free ticket after you buy so many, and that was enticing. I get seating in the club area, which is a little more private than being in the general population, so that’s always cool. The site makes it easy to order and I’ve been happy with them. I used Vivid Seats for two ELO concerts and I might have used it for another Who concert. It works for me.

Over the summer, I used Vivid Seats 'cause they have a rewards program. I like Vivid 'cause the availability seems to be similar to other places, and I've had problems with other services. Their site is either not working at the point of purchase or having stale information. I haven't had that problem with Vivid. They also show the whole price and don't obscure the fee. It doesn't suddenly jump 33% or something. All in all, I'm happy with Vivid Seats.

Waffah made it an easy experience, explained everything and made a scary experience easy and she was very nice! Wasn’t sure how to find tickets for the NCAA VB championships but Vivid Seats was Available to help! She was knowledgeable about everything I needed to know and spelled it out very clearly.

It was easy to order my seat and I believe I got a good deal so hope it's a good show as I'm sure it will be. I'm seeing Jeff Dunham on my Birthday. I have my relative taking me and picking me up and I hope the weather cooperates so I can get there.

I've used Vivid Seats a number of times and their website is very easy to navigate. The rewards program is great. I've used credits from purchases a number of times and I've recommended it to others precisely because of that. The prices are comparable to other ticket vendors but Vivid has a reward system which the other ones don't have.

Very easy site to use. Thank you. I will use this site again and will tell my friends to use this site as well. I haven’t got my ticket yet but I so look forward to seeing Bonjour. Thank you again for making it so easy to use your website….

I always use Vivid Seats because it’s the cheapest. But I don’t like the extra fees at the end. Still, seeing the Dodgers was amazing, especially since it was a walk-off win. It was a good event.

This has been very confusing. I received a confirmation from you but also a confirmation from Ticketmaster. I don't know why you don't alert your customers. I had to go through a whole process to confirm that I hadn't purchased additional tickets. This is not good customer service if I'm told to access tickets on your app but have to access them on TM.

SO HORRIBLE. Wish I could go to zero stars but that was not an option. System kept cancelling my orders for no reason. I used three different cards and PayPal. Saying the "information does not match" when I know my billing address. And now I have 5 $1000 holds on my credit card and no tickets to show for it.

When searching for tickets on a variety of 3rd party sites, I found Vivid Seats to have the best selection and prices compared to the others. The app was user-friendly in searching, purchasing and retrieving my tickets. I would recommend Vivid Seats to others, as well as, using it again for future purchases myself. Thank Vivid Seats!!

Picked up tickets for the World Series Game 6 in Toronto while watching Game 4 on TV. It was easy to find tickets where I wanted to sit at a good price. Made my purchase at 10:32 pm. They were sent to me and in my iPhone wallet by 10:37 pm. Go Jays!

This app Vivid Seats was helpful for finding the best prices for these games. I was very pleased that there's also no tax on tickets in the state of Washington. This is also actually my first time being in Seattle and so far it's an amazing city. I'll recommend friends and family members of the app and city.

I'm glad that this website is a legit reseller tickets for any concerts and has the cheapest price compared to others. Keep it up and kudos to you guys. Ordering online too is easy and very user friendly. Never see any ads though about this site and I'm thinking twice if it's really legit or not. But anyways already purchased a ticket for Foo Fighters.

The screen made you think to get your tickets you had to complete the profile. You gave options to skip but you really could not. Instructions should be direct and clear to access your tickets. And that option alone should exist. And when I ordered the tickets even though the option was purchasing 2-4 tickets, I could not order 3 without doing 2 orders.

The worst experience ever!! Would never use this site again and won't recommend it if you don't want to lose your money. I sold my ticket on this platform and on the day of the event I was informed that sale was canceled. After reaching out to support and clarifying that support gave me wrong information about mailing/posting tickets they told me they'll look into it for 3-5 business days. After 10 days passed I reached out to support again (Nicole) and was told it's all my fault. 🤦‍♀️ Never again!!

It's impossible to accept the delivery of my tickets. On the mobile app, I'm told to input my password, except I apparently don't have a password because Vivid Seats uses magic links for log-in. So how exactly can I accept my tickets? Perhaps using a pass-key? No, can't do that either because there's literally nowhere to set one up. This is an absurd process.

Leo was very knowledgeable, courteous pleasant, and extremely polite. He was able to find us very good tickets for several shows. Thank you for your assistance this morning. Leo was helpful and we greatly appreciate his assistance. Keep up the great work.

I can't download the App for some reason. I get an error message. how do I receive the tickets? I saw other reviews and they don't speak kindly about Vivid! they state customer service and usability is poor. I would like a refund of our tickets, please?!

I was able to find good seats with a great view at a great price. It was extremely easy to log in to the site and app, which I really appreciate. The app and site was easy to navigate while searching for tickets. I really liked the fact that I was able to get a discount with my first order and I love that I can see the price after fees and taxes before I decide on my purchase. The only thing that I wish the site provided was a snapshot of the view from the location of the seats in the venue, especially for people who have never been to these venues. However, I was able to go on a different site and confirm that my selection was good seats.

Purchasing tickets from Vivid was easy, but the experience afterward was terrible. There is absolutely no reason that I need to download two ADDITIONAL apps on my phone just to view my tickets. Purchasing again, easy, but for access, I needed to download Ticketmaster and Google Wallet JUST TO VIEW MY TICKETS! Why don't you have an easier method? I should NOT be required to add additional programs to my phone for something that could be accomplished with a PDF and a barcode! This is absolutely terrible!

Received my Vivid-sourced tickets immediately and effortlessly. The price with fees were cited upfront accurately consistent with the consummated charges. I find that Vivid often offers the best prices for their tickets when compared with other major reseller ticket online platforms. Vivid is my go-to source for re-sold tickets!

Bought Subtronics tickets just 3 days before the show and still got an amazing deal! Prices were lower than other sites, checkout was fast, and the tickets transferred instantly to Ticketmaster with no extra steps. Super reliable — I’ll definitely use Vivid Seats again for future concerts!

Good. It was no problem. I really appreciate that convenience and looking forward to attending the event. I use this app a lot and will continue to use it going forward. The ease and simplicity makes it one of the best options when buying tickets and getting to events I enjoy.

I received an email and I claimed the tickets. The app is still showing tickets are ready for delivery. When I click through I get an error message. When I click on my events, view event details and try to view a particular ticket I get a blank screen!!! Please advise why I am not seeing the ticket with the bar code.

Process was easy as far as buying but to view the tickets you have to download 2 apps. One to confirm the tickets and one to view the tickets. They could've made that part easier. Also you don’t know your seats until you purchase and go through all of that to see your tickets.

This company is a scam. My credit card was charged by them. Apparently someone stole my credit card and bought some tickets and when I called them, they said they couldn’t look up anything because I didn’t have a confirmation number. I explained to them I never ordered tickets and that someone stole my credit card and used it to purchase tickets. They said that they couldn’t even look up any transaction even when I gave them a credit card number. I wish I knew how to shut this site down. Thank God, my credit card company did not charge me for the fraudulent charges. But it looks like there’s over 2000 complaints about this website. They should not be in business to scam anybody else. And in my case they just stole.

I was planning a Christmas trip to NYC and in search of tickets to see the Rockettes. I found exactly what I needed and was able to get them electronically sent to me so we are all set. The transaction was quick and seamless with easy to understand instructions.

I buy my tickets thru Vivid every time I go to a concert. It’s been a positive experience each and every time. I would definitely recommend buying tickets thru Vivid. Tickets are always delivered when stated or sometimes sooner. I also like that when you buy tickets often you can get rewarded with credits.

This is my first time using vivid. I'm impressed. I'm usually nervous about ticket sites because I've gotten scammed a few times. Even though this is technically a third party site I was surprised by how efficient and effective the site was. No pop ups, lagging or rerouting to other sites. thanks for the experience. I'll be back after the concert to update!

Efficient and kind- got all complete quickly she was efficient and now we are all set - she explained the process as well. And waited on phone till I received the email confirmation. My prior ticket order was cancelled for no reason of mine. And now I rebooked and she managed to get the same section tickets for all four in a row.

It was really easy going through Vivid. I explored many third party resale sites before I decided to purchase through Vivid. They were recommended to me and the process was very quick and trustable with the various methods of payment methods they offer. Would look to use this platform again in the future, and also recommend to others.

The fees cost more than 50% of the event tickets. Combined with parking tickets costing more than the event tickets makes up exactly why people can't afford anything anymore. The rest of the characters used for this will just be space bar.

It took me several tries, after I could not add the tickets to my Google Wallet without an MLB account.

Larry **

If I could leave I stars I would. I paid for parking and was turned away because the lot was full. Customer Service said I only paid for access not for an actual spot. Access was denied by lot attendant and was told no refund was available. Basically, a pay and pray situation. Stealing money without providing a service. Don't believe the 100% guarantee. Total scam artists.

Tickets were fake, very dissatisfied. The site said tickets were coming from actual box office. I don’t think this is true or how would they come looking like this and now it’s hard to get my money back. This site is no good. I would not recommend this to anyone.

Representative was very kind and helpful. Had an email matching issue that was not recognizing my email address the credit was sent to. But the rep patiently worked on the issue. It did not take long after that to helped me purchase tickets to the game.

I really enjoy how seamless it is to buy tickets and redeem them. The process took under an hour and I had my tickets and I was able to upload my tickets into my Apple wallet no problem and got through my gate incredibly fast I can wait to do it again. Also Go Bears!!!!

Originally charged my bank without giving me my tickets but fixed it quickly. Other than that I've had no issues with Vivid Seats and have had a great time at all shows. I usually go to this website to find cheaper/more affordable tickets and it never disappoints!

I received an email regarding delivery received confirmation for concert tickets. I had to download the app to get access to receive tickets. Simple process to do. Yes I recommend this website to purchase concert tickets. Chantal ** Texas

Vivid Seats is a decent site for buying concert and sports tickets, but it’s not always the cheapest. The website and app are easy to use, and delivery is usually smooth. However, service fees can be high, and customer support isn’t always quick to respond. It’s reliable for last-minute tickets, but always compare prices with other sites first.

I purchased tickets for Morgan Jay at the Chicago Theatre (10/17/25) through Vivid Seats. The listing said I bought from a certified seller and was covered by the 100% Buyer Guarantee — that I’d get my tickets before the event. I never did. Two hours before the show, I contacted support. The first rep said they had reached the seller and I’d get my tickets in 30 minutes. Nothing came. The next rep told me to keep checking my email but promised they’d arrive. I traveled to the venue, spent time and money waiting, and the show started — still no tickets.

Thank You for The Ticket. I Will Enjoy The Game. I will be providing your A services to everyone I know that want to go to events. I am going to enjoy the game. Thank you so much and the price was very reasonable.

Customer service rep saved the day. We are visiting from out of town when we got the call that the seller did not release the tickets. The rep assured me we would be reassigned. And we were. So thankful. My daughter was upset but reassured that we would still see the concert.

My experience with Vivid Seats was exceptional. It was very quick and easy to find tickets any easy. The prices were great and way cheaper than other places. If I were to need to buy tickets again I would use vivid seats absolutely. We are so excited.

The ticket selection and purchase process was highly user-friendly and intuitive. The interface made it easy to navigate options and complete the transaction quickly. I have not yet attended the event, so I cannot comment on the venue, logistics, or any other operational matters.

Easy to find tickets. Mapping is accurate of concert venue. Good pricing for good seats. Seamless experience. However, did have an issue accessing tickets at first but through customer service was able to rectify issue. Concert is in a month, so we shall see.

Best ticket application to get best ever ticket prices for many events like (concert, sports game, theater, etc) with many good seat options. They also offer many promo to get more discounts, so I would recommend for next purchases in here also for everyone!

I was looking to purchase tickets for the Mets/Yankees 9/11 game. Using the app was trick as I need several tickets in certain rows and sections. Calling the Vivid customer service representative she was able to figure it out and provide me with the best seats for my price range. My experience ordering tickets over the phone was quick, easy and my sales representative was able to answer all my questions I had. I will continue to only use Vivid Seats when purchasing tickets!

My experience was quick, efficient and affordable. I’m glad I went with Vivid Seats to get my tickets. I looked at other websites but none of them compare to Vivid. I found my tickets easily and the website was easy to navigate. Good design too, shout out to the UX/UI team.

No issues but when I purchase tickets they should be delivered immediately and not days later or the day before the event. I don't think I should wait for tickets that I purchase. The rest of the process was good. Price of tickets are a bit high but that is just on demand.

I can’t load my tickets to my phone. It just keeps telling me to hold on a lot. Loads and it’s been 10 minutes. This app sucks. I don’t understand why I pay all these money for tickets on your app and it takes 10 minutes and they still haven’t loaded. Is there anyway someone could give me a call and tell me why my tickets aren’t getting loaded onto the app?

Easy checkout, got what I ordered. No issues. Used StubHub previously and they sent me the wrong tickets, I spent over 10 hours on the phone to get it resolved and it wasn’t resolved until 2 days before the event and they offered to refund so I definitely wasn’t ordering them StubHub again.

When I first looked for tickets, I was intrigued by a 15% off my first order from Vivid Seats. I thought great, this will help with the already exorbitant prices. Unfortunately, when it came to checking out, the discount was nowhere to be found. I thought it would be automatically applied based on the original pop-up, but it was not. I also checked my email based on signing up, but again nothing. I eventually purchased the tickets through Vivid Seats and they were delivered, but I can't shake the bait and switch feeling from the experience.

I got my tickets a week before and it was an easy process! It was helpful for them to be emailed to me and with a PDF version. I do wish they would be able to upload to Apple wallet because it would make it easier to not lose it. Also send updates of when the ticket is going to be delivered.

Y'all scammed me twice and took over $1000 from my bank account.. Tickets were immediately canceled but money taken out of my account... I would like my money back right now. Or I'm reporting y'all for scam or I want my tickets asap... I will never use Vivid seats again.

This has been a most unpleasant experience. I'm tall and much prefer an aisle seat. Vivid only allows you to choose a row and not specific seats. Their website says you'll get your tickets a day or two before the event. After a very nervous evening, the tickets finally arrived on the morning of the event. I am unlikely to ever attend an event in the future, or tickets are only available through Vivid.

I grabbed my Seattle Mariners ALCS tickets through Vivid Seats, and honestly — using my Vivid Points made the whole thing way smoother than I expected. If you already use Vivid Seats regularly or have Vivid Points saved up, playoff tickets are one of the best times to redeem. Quick checkout, instant delivery, no stress — I’d definitely do it again for another Mariners playoff run.

It was a quick and easy process. From finding the tickets to the checkout part. Very easy to understand where everything was. Sent an email for the tracking information along with a confirmation number. Definitely would recommend to everyone to use Vivid Seats

Everything it’s easy. You can look where you can seat, plus see the viewing area before buy your tickets. Do you have any selection. The app is helpful, everything for found seats, payment and tickets, just one click. You have to make attention in your email for the confirmation and tickets

**** Easy to use app, Great seats and Amazing deals!. Seamless and secure. Bought my tickets in a breeze. The user interface is clean, and clear, making it a joy to use. My go-to app for all events, concerts, etc. from now on. ****

This was such a quick and painless process. Also, the ticket delivery was seamless. No technical issues whatsoever. I prefer using Vivid to any other ticket vendor (Ticketmaster, StubHub, etc.) because the shopping experience is intuitive and easy to find events I am interested in in my area.

Everything is very easy to view and I love playing the games to win points! I have recommended this app to multiple people now!! A lot of people go to this app to help them navigate tickets! They always tell you when upcoming events you can attend!!!!

I recently purchased concert tickets through Vivid Seats, and overall, my experience was decent but not without a few minor frustrations. The buying process itself was straightforward — the website was easy to navigate, and I was able to find tickets for the concert I wanted within just a few minutes. The seating chart was helpful for comparing prices and viewing angles, and the checkout process went smoothly. I appreciated that I could see the full cost breakdown before finalizing my order, though the added service fees did make the total price noticeably higher than expected. After purchasing, I received confirmation right away, and the tickets were delivered electronically a few days before the event.

Very easy to navigate and compare ticket prices. Will definitely be using again. Tickets came quickly and I had no problem saving them to my phone. Definitely look forward to using them again and again in the future. Can’t recommend enough. 11/10!!!

The rep was nice but everything felt like a scam because when I gave him my card number and he ranned it. He told me to check my email. Email came back. Cancelled. He asked, "Can we try again" and we did and same email came through saying it was cancelled. I checked my bank account while on phone with rep and I have been charged twice for the two times they charged my card. Rep said that it must be something wrong with my zipcode. How when my bank account has been charged twice. This site I do not recommend. I go straight to Ticket master with same card and purchased my ticket. No issues.

Very happy with this service. I spent days researching, comparing platforms and ways to buy tickets for a concert at a reasonable price. There are promo codes for future events and additional ways to stick to this platform. I’d consider selling my tickets I can’t attend in the future.

When I discovered Vivid I fall in love, this is the best seller ticket app I’ve ever used, fast, clearly, and with good prices, I recommend it 100%. They’re also have a reward system that helps a lot with discount codes, I’ve already saved around 100 dollars with this system

I purchased tickets for a show. The confirmation said I would receive an email about my order delivery, but I have not received any information about my order delivery. When and how do I actually receive the tickets for the show? I'm getting nervous that this might be a scam.

Vivid Seats said I got one of my guesses wrong in the NFL pick. It’s when I was actually right the game Browns vs Steelers. The browns lost and they said they won which resulted in me not getting the correct amount of points. And the fact that there is no way to appeal it is insane.

I had a very easy and pleasant conversation with the rep that called me to confirm all attendees for my package. Very professional and the explanation of my question was spot on. I truly am happy with the customer service response times as well. Thanks again. Look forward to the future business.

Very happy with my delivery, quick delivery, Vivid Seats my only ticket site I use so I will continue to use vivid seats for all my ticket needs, very reasonable, I always will trust this site, definitely recommend. Don't see any other reason to use.

Please just review the phone call. The experience was intolerable. I spent so much time on the phone. I don’t have the capacity to write out what happened because it was 3 hours of nonsense and poor customer service. The lack of training was extremely apparent and concerning. No customer should be treated that way. I won’t be buying tickets from Vivid Seats moving forward.

Long time user, Vivid seats is the best. It’s like the apple of resellers. Very easy process, awesome reward system, user friendly UI’s. It’s great. You can always guarantee that they’ll have some tickets available for whatever event you are looking for.

Hello, placed an order for Stardew valley symphony but wasn't aware that when using Apple Pay it was going to use this old email as well and an old shipping address. Need to make sure it's digit tickets. I don't think tickets will arrive on time if they are sent and I won't receive them due to no longer being at that address.

Horrible site. Too much downloading other crap. No tickets to print. Please just send an email with tickets attached. Why in the world should I need to download Spotify? Way too much advertising for other sites. I would much prefer the KISS method. Keep It Simple Stupid.

I got my tickets quickly. That part of the process was good. The part that is NOT good is that is was a total scalp job. I paid $115 (which included the fees) for 2 tickets. The face value of the ticket is $25. The face value Vivid Seats showed was $43. Which is $86 for 2 tickets plus the fees that get to $115. It should've been $50 plus the fees. This information was not made clear beforehand. Do your research ahead of time. This was a learning experience for me, but I don't want to use Vivid Seats anymore if there are any alternatives available.

Needs app - unacceptable. Why do I need to install an app? Should just be doable from the website! Similar to Carnegie Hall or Metropolitan Opera or any of the other ticket websites. So, hence the low rating - it should just plug into Apple Wallet.

I have still not received my verification email and can therefore not get to my tickets in the app, Have asked it to be re-sent about 20 times and have checked junk folder. I am receiving emails from Vivid Seats but not the verification email I need. Please can you rectify this.

Bait and switch. Send an email offering 25% off, bottom of email says the expiration date, but when you call to use it they say it's expired and there is nothing they can do. They will then get you on the hook to pay more if you want the tickets. Awful.

Very fast and efficient. It was easy to manage and also easy to sign up with the app. Price was fair, no issues or problems as of yet but we shall see what happens, but all in all I am very happy and satisfied about the whole transaction and how it all went so smoothly.

This company is garbage, and their customer service is useless. I bought tickets to a show that had multiple nights at the same venue. I was buying them for a friend and myself, and we discussed prices and dates at great length before determining to get our tickets for the second night. Whether this was a user error or not, for whatever reason, it purchased the tickets for the wrong day (75% certain I didn't).

Since starting to play the Game Center it has been fun and easy to use. It has different questions each time so it makes it challenging for those who do not know the topic. I have not redeemed any prizes yet but I do have a good amount of tokens. I look forward to using the Game Center each day!

Worst site I have ever used. My order keeps canceling and no one can tell me why. Will never use again. Then, once they cancelled my order, I had to wait on my funds to go back into my bank account. You ask to speak to a supervisor or manager and they absolutely will not allow you to talk to anyone else. Then they blocked my number after the call. I had to call from another number to get through the line again.

I got my tickets on time, it was good service, thank you so much. I am excited to go to the show and enjoy it. The process was very smooth and easy to understand everything. I will definitely use Vivid Seats again in the future and tell all my friends and family.