Vivid Seats Reviews

I had issues retrieving the tickets from the Prudential website. Constantly asking me to log in and there were issues transferring the tickets via text and/or email. Once completed I didn't know how to transfer all tickets at once to my Google wallet.

I have never been so disappointed in a customer service interaction the way I was with Vivid seats. I tried messaging them to ask a simple question and I rephrased it at least 5 times. The person continued to say “I don't know how to help you”, or something along those lines. They eventually ignored my question and kept sending me a link that had nothing to do with my question.

Buying these tickets was definitely an awesome experience. The website was easy to use and navigate. Checkout was very fast. I’m very pleased with my ticket purchase. Definitely will be using again when or if purchasing tickets again in the future. I definitely recommend using this service. Top-rated ticket purchasing service.

Fees are high. I paid $102 for 2 $30 tickets. I will try another site next year when I order my tickets. I go annually to a game with a friend of mine, perhaps next year I buy at the stadium instead of online. This is supposed to be a discount site...Not a discount at all.

Ease and promptness with purchasing tickets was great. Unfortunately we had a family emergency and was unable to attend last minute. Couldn’t get any refund back. Was hoping to at least be able to get some kind of refund. And yes I know it says no refunds. I just wish the policy was a little more empathetic considering how much business they acquire. I will probably not use them again and will go through Ticketmaster.

I bought a 60$ parking ticket that did not work, do not buy from Vivid Seats hell no, I was in line to get my ticket scanned when she tried it 3 different times 2 different scanners just for it to not work, I will not be buying any more tickets from this site again, not worth the time nor the amount of money they charge you, not to mention when I pulled up to the parking lot it was a whole 25$ less than what I paid for online.

I Bought baseball game tickets 15 minutes prior to the game, and didn't receive them until the middle of the 2nd inning. I had to buy tickets at the game, and didn't use the ones from Vivid Seats. It took too long to get my seats from messaging the live chat feed. I was redirected to a specialist, and was told the seller wasn't responding. I guess I should buy my tickets from the site much sooner in the future.

Very positive. No problem with the venue or the tickets. Once I bought them they came in very fast. Hassle free. Staff was nice. The bands that played were some of our favorites. The music was a vibe. Would definitely order and do it again. Love love love it so much!

So I paid for nothing basically because I read there were 2 different events going on for the same comedian, it said 21+ and 18+, I made sure to buy the 18+ one but when I got to the event they said they don’t have no 18+ event going on.

When I talked with your customer service rep when buying the tickets the tickets were in obstructed seats I had zero view of the scoreboard!! I’m extremely disappointed with your customer service person that she didn’t tell me about the obstructed seats & the last row. So much for your customer service!! I would have bought another ticket in the arena. Your competition tells you everything about the seats you are buying. I’ll definitely pass on on using Vivid Seats!! Very disappointed!!!

I never received the link to accept or receive the tickets. However, a chat with customer service resolved the issue quickly, professionally and patiently. 1-Star for the app, 5-Stars for your customer service experience. She was a blessing and I will certainly try the app when I need tickets again. Thank you.

This platform was difficult and taxing to use. Tickets are so easy to get and put in your digital wallet on other platforms. This was not easy and it was confusing if you are used to using the other, easier ticket buying platforms. We had to spend 20 minutes at the ticket counter trying to track down our tickets.

I bought the tickets for Houndmouth through Vivid Seats. I was not able to transfer the tickets & wasn’t helped in time. Turns out it was a known scam (known by venue). Requesting a full refund as I paid for 6 tickets and never received them. It would not allow me to claim them through Ticketmaster & vivid seats help portal was also totally useless in resolution.

My tickets were delivered to the email address on my Apple ID instead of directly to the email I had entered when purchasing. At the last possible moment we were finally helped by one of your customer service reps and received our tickets but this made us 1 hour late to a 1+30 min show!! What an absolute disgrace. Miserable experience with you guys. Consider delivering tickets at least 2 days prior to the show! I paid way too much money to have a stress filled Saturday evening with the person I was supposed to be treating to a fun night out. Shame on y'all.

I would have expected a refund not a credit. I would have expected to be asked which one I wanted. I do not have an idea as to when I will be using tickets so to have a credit and constant pop ups of what I can use my credit on is annoying. Customers should have the option of what they prefer not your company.

I bought tickets to the local cirque show here in Houston. As soon as I checked out I realized I had made a mistake and bought the 3:30 show instead of the 7:00 show as I intended to get. I immediately called and was told that I can’t cancel the order and that I’d have to resell the tickets back to Vivid Seats. Not great news. But ok. Then I spent the next hour and a half trying to list these tickets. It said my password was wrong no less than 10 times as I reset and re tried over and over. I finally gave up trying and went to sleep. In the morning I tried again and my password was no longer wrong. The problem? The show started in 6 hours. Once it’s 6 hours away, you can’t sell the tickets. Called Vivid Seats again and was recommended that I sell them to a different site. I was surprised that they would send me to their competitors and be so unwilling to help. I won’t be using vivid seats in the future under any circumstances.

Do not recommend Vivid Seats whatsoever. They had multiple show dates listed under incorrect dates and refuse to refund for their mistake. They do not honor their buyer guarantee at all. Do not try to call their customer service team either, and if you get through to their escalation team they will hang up on you instead of fixing the problem. Do better Vivid Seats! If you mess up the dates for a show, you need to offer a refund and not assume the customer can use tickets for a rescheduled date that was made in error on your behalf!

Whenever I purchased my tickets for Pancho Barraza or Alejandro Fernandez. I don't get my tickets in the same day. I have to wait for the same day of the concert and it creates anxiety of if I got scam or how and when I am going to get my tickets. It should be the same day that I paid for them.

It was not clear to me that the tickets were at AXS. I figured they were on your app. It took some time to figure that out. I know now, but that indication you're my account on your website would have been helpful. Otherwise great experience.

Had a lengthy chat conversation with Rahul today and he was not helpful. He told me I was wrong and there was nothing I could do even though I was given the wrong ticket. 0 Stars. Then I got on the phone with 2 individuals who were very helpful, confirming that I was right about being given the wrong tickets. They helped me get a refund and I was on my way. I'll give 5 stars for the phone conversation and 0 stars for my chat with Rahul.

I love being able to find tickets easily and have used your service quite a lot. But I really don’t appreciate not being able to see the service fees and extra charges until after you check out and pay them. That is disrespectful and dishonest. Work on your transparency please.

When looking at the seats on the website it was advertised as a bigger space and we would be closer than all the way in the back! The seats were not cheap and the advertised location was not where we ended up. Never being at Ruth Eckerd we didn’t realize how far away we actually would be! The Blippi show was amazing. Just seats weren’t what we expected.

I have had two conversations over trying to sell tickets I couldn't use. My final was with Ryan who spent over an hour helping me split my 4 tickets into two pairs the way they were purchased from a third party site. I even had to call back and they hunted him down (he had just finished another long call) and he did some review and got me through to a successful end. The patience and willingness to walk me through each step, including sending me emails with links for every step, is tough to find in customer service anymore. He is a model of what you want representing your company. I thanked him over and over but please make sure he knows how much his help means to me!

I was on the internet looking for a concert and when I found it several websites popped up. After checking them out I went to my Vivid app to find out the same tickets were almost half price of the ones I saw from other companies and while the other sites where adding extra fees to the already expensive tickets Vivid gave me the low price with the fees already included. Now I know next time to go straight to my Vivid app on my cellphone.

The Florida Theatre indicated that their tickets are not allowed to be sold over face value as they are non-profit. 3rd party sales are not legal. So I had to pay additional for legitimate tickets, and have requested from my bank my money back from the transaction with you. I will not be using your service ever again.

Best prices I found, I was a little hesitant that I wouldn’t receive my tickets, but once I received them I was very excited! I am still a little nervous about ensuring the tickets work, since I have never used Vivid Seats before, and I have read mixed reviews online.

Website search and ticket transfer is easy. Fees aren’t posted until you check out and they were 1/3 of the ticket price on a $700 ticket the fees were $274 which is ridiculous! Fees should be posted with the ticket price on the main screen not after you have added all your information and payment info.

The concert tickets are Easy, fast and reliable every time. I have had issues with other event sites in the past. I also love that the app follows up immediately with close parking options to the venue. I love the Vivid Seats app. It is updated and accurate. I will recommend to all my friends for any upcoming events.

I bought my tickets and the price range listed ended up being higher when I checked out, before the fees. And when I received confirmation it shows my seats are obstructed view!! Really pissed off. I immediately sent Vivid Seats an email about this. No response from them!!! Not only bait and switch on price and seats, but crappy customer service too.

Per my earlier review - The initial service wasn't great but I was called back 2x by a manager to explain and double check and offer to make it right - Would have been nice for the first 3 to do that, but I felt like they cared and made it right!

I should not be paying $60+ in fees for a transaction. That is 1/3 of the cost of my purchase. Do a better job not ripping off your customers. We all know you also charge a fee to the seller. Greed is a word that comes to mind here. As long as Vivid gets their cut, everything is good, right? What a distasteful show of ignorance and complete lack of fair business practices. On top of astronomical fees, I also have to be spammed with advertisements and pop-ups. As if the amount I pay in fees isn't enough.

I was so pleased with her help today. She was patient and informative. I will hope that I can have her again to assist me in the future. I had to call because I was having problems making my purchase online. She allowed me to call my bank to clear a red flag on the purchase price. She then went through the whole process and asked me to confirm my email receipt. She was kind and calm. Thank you so much.

I found the tickets a little expensive but it was very easy. Lady A was kind and courteous. Explained everything. A pretty easy transaction and explanation of the process. She did a wonderful job with it easy to follow and took good her time to make sure I understood what was happening.

Just a little bit of a rough start getting tickets, had to get MLB.com app to receive them electronically, but figured it out. I always feel safe and secure using Vivid, always my first go too for tickets. I always steer friends and family to your site when they are in the market for any type of tickets. Always start with vivid app first. I’m always amazed at the amount of events and venues are on your site.

Jeason V was very helpful in getting tickets for me for the Vince Gill concert! He explained everything & told me what to expect as far as getting my tickets! In fact I already them & they are in my Apple Wallet!! I will use Vivid Seats the next time I need tickets!! Thank you again for great service!!

My view was completely blocked for a recent concert and the seats were not marked "obstructed view." It greatly diminished my experience at the event. My representative at Vivid seats was very attentive to my issue, was understanding and worked with me to give me results that made up for my experience. I felt heard and taken care of. The action was swift and the communication both through email and the phone call was concise and prompt. I would work with vivid seats again for sure!

I've used Vivid now 4 times and it is the easiest and cheapest way to get tickets. I don't see any reason why I would use anyone else in the future. I recommend to all my family and friends. I go to a lot of concerts and this app is by far the easiest way to obtain tickets.

Before completing the purchase online that did not state the 4 seats would be together, I called to confirm. After confirmation I was going to end call and complete online purchase. Keyth helped complete purchase over the phone including the Microsoft discount and parking. Keyth was very pleasant and helpful.

Billie was very helpful, patient and kind. I had never used Vivid Seats before and was nervous about using this platform. SHe explained the legitimacy of the platform and the 100% backed guarantee! She also stayed on hold for me while I confirmed ticket prices with my friends - This took quite a while!! I am so grateful for her time and expertise!

The agent found the tickets I was looking for and offered a promotion so I was very happy I called. I received clear instructions and since it was a TBD playoff game I was concerned and she answered my questions as to what would happen if the event didn’t happen.

I highly recommend using a different company to purchase any tickets. I had a terrible transaction with this company and would be concerned about being overcharged, or charged hidden fees. There are plenty of reliable and safe tickets resellers out there and in my opinion Vivid Seats is not one of them.

I was trying to find seats that would accommodate my wife and I for an upcoming event. When I called for seat clarification, I was provided with outstanding customer service in locating the perfect tickets for my wife and I to attend a concert coming to our town in the near future. Thank you for your help and I will be using Vivid Seats in the future for other ticket purchases.

I ordered tickets for a hockey game that’s coming up in a few days and they were delivered within a few minutes of my purchase, very happy with the speed of the ticket transfer. I have bought tickets for concerts or football games from vivid seats in the past and have had positive experiences as well.

I accidentally bought a ticket that I do not want, but there is no way for me to refund it and get my money back. And I can't resell it either, there is nowhere on your site I can see where that is an option. Your site has been frustrating and I have contacted your company but just had bots talk to me. I want to get rid of the ticket and get my money back, and I will be contacting my bank soon if I am unable to refund the ticket.

While ordering 6 tickets for the concert, I received a 15% off offer. I asked the representative to reflect this discount. After waiting on hold for many minutes, he said it would take days to resolve the request and said I would hear via email and the request would, most likely, be granted. I still have not heard. I spent more than $1600 on these tickets and would appreciate the discount. Thank you in advance!

Kind and courteous agent that helped me with my ticket and with parking! She took her time and answered all of my questions in detail. She showed great knowledge in her job. Thank you very much Keyth, I hope that you are available again when I need you. Have a great day Vivid Seats.

So far so good, the process was simple and easy. I bought these tickets to surprise my 10year old granddaughter and I can't wait to see her face when we get to the concert. Making memories ❤️ that will last a lifetime. This will be a birthday she won't forget and to see her favorite singer in person will make my heart melt.

My customer service agent was wonderful in helping me quickly and effectively solve my issue! This was an inconvenience I experienced with no longer having the specific tickets I purchased available but this agent fixed the issue with a 5 minute call! Thank you for your help, you were wonderful and I greatly appreciate it!

Highly recommend. Easy peasy. Transaction and transfer went smoothly. Always a good transaction. Selection of seating is always a plus and knowing your purchase is guaranteed. And delivery of tickets always on time. And even being rewarded stamps for purchase is always a plus. Add for future purchases for free.

The app is good for storing and retrieving digital tickets. I think the gaming center is a waste of time. The trivia questions are not that interesting and really a waste of time. As you answer questions you earn points towards a discount on a future ticket. You won't find out until you try to redeem the discount that you have to spend at least $100 to use it. Bait and switch and again just a waste of time.

A week before the Jason Isbell show I had tickets for in Ithaca, I had heart failure and ended up in the hospital. Needing to sell my tickets I went on to Vivid seats and found the experience to be positive. When I didn't notice the email confirming the sale of my tickets, they called and helped the process along.

This is the first time buying tickets with your company. Chan was excellent!!! Chan walked me through the process. Very helpful!!! I hope I can speak with Chan again!!! Excellent service!!!! Thank you!!! Chan helped me find the seats I was looking for and helped with my payment. Chan is going to call me next Tuesday to see if I need a parking pass.

Mary was very helpful. I had trouble with the website purchasing the parking in yellow lot for the Columbus Versus SDFC at Snapdragon Stadium in San Diego on March 15th. So I called the number for help and Mary was very professional and solved the problem and I got the same price that I was trying to get online. Thank you!

Never purchased a resale ticket before and seems I ended up paying double the cost for the event. Not happy about that and will never do it again, so it would be nice to know ahead of time if the tickets are on a resale.

Helpful customer service representative (Jake I think). Very patient, clear, and procedural. Helped me quickly. I hope that you give Jake the incentive that he deserves. Everything was great up until this point.... Jake was good. Jake did his job well.

Thank you. Ran into an issue at the venue. Called and was fast-tracked to service representative. She listened, acted, and resolved the problem to my satisfaction. Not only did we get parked but thought the show SOME LIKE IT HOT was fantastic, as were our seats. Thanks for making it all possible.

Our seats were 20 dollars at the stadium... I most likely will never purchase tickets from Vivid ever. We didn't even get seated on the seats you guys sold us... not to mention it was a great event, you guys just overpriced the seats.

I don’t have an email to access my tickets. I can’t make the link open to my tickets. Have you sent an email? When will I get my tickets. I got one email to download, but won’t work. Nor sure if I should use app or go to website. The game is on the 17th, so I need my tickets. This has never been so confusing. Please help me with this issue. Very frustrating. Will I be hearing from someone soon? I have tried to open link.

I had a credit that I told the broker I wanted to use; he said sure but I needed to first purchase the tickets & I did. He told me that he would transfer my call to the person who would credit the difference of credit to new purchase; however they refused to apply my credit to the purchase. So now I still have $142.00 credit and had to pay 138.00 for the tickets. This credit is still on my account as well as the purchase of 4 more tickets. So I was lied to and it cost me paying again for the tickets.

The purchase and tickets were good. The price was a bit high for the seat location. The description of the seats was not excellent as described, but the seats were ok. We have always had an easy ticket transfer with no issues. The hidden fees that are not known before the transaction should be disclosed prior to purchasing instead of after the receipt is given.

The customer service representative, Mitch (not sure on spelling), was super helpful with making this purchase over the phone. I'm very satisfied with the service that she provided. I was able to get the seats that we needed very quickly and easily. I will definitely use Vivid Seats again. Thank you!

I came down with Flu A. My daughter & I both attempted to resell my ticket on your platform. The chat was no help. The website was no help. The app was no help. Now I'm out $166 for an event I could not attend. It seems like you could streamline the selling process so that a teenager or a 40 year old could figure it out.

I purchased New York City ballet tickets in the centre of the row in the front row. I get a call the day of saying there is an issue transferring my tickets and I have to do different seats. The seats offered to me were in the second row, not center. I was willing to pay extra for the centre and first drove so I could thoroughly enjoy my experience. However, the entire experience in process was ruined because of this.

I was trying to get a refund for the show that was cancelled on the 14th at the auditorium, whereas the artist was not able to make it due to the weather and therefore I should get a full refund for the two tickets that I purchased in that amount.

The concert was awesome. But the seating was horrible for the price. The entire row was packed but the row behind me was completely empty, and the row in front of me was empty as well. Next time I will look for better pricing and better seating. Not receiving the tickets until the day before left me stuck with the seats. Maybe could have sold them if I had more time.

Overall flawless experience with buying tickets off of the app. Only one problem one time. I went to go see one concert the front bottoms. The tickets wouldn't come up as purchased in the vendor app like normal. Ended up going and proving to this box office that these tickets were purchased and that I should have them. He looked them up in his computer and yes I had. But it wouldn't pull up in any of the apps. Problem solved we had a great time. But nobody had ever experienced that problem before. And I never got my 4 stamps from that incident.

Yes, I would like to get in contact with the promoter. The concert was very unorganized and not only was the main singer not there Barbara Mason. There were other singers That were not there. They were replaced by singers that we didn’t even know and people just singing songs that belong to the real artist very unsatisfied with the concert and would like to know what I have to do to move forward or some kind of compensation or refund.

I could not retrieve my ticket therefore I'm out of 146. I wish I would have been able to speak to someone personally therefore very very very unsatisfied. I have used you guys in the past everything came through but this time for some reason it did not therefore I have to pay for a ticket at the door. Once again very very unsatisfied.

I had a great person. I’m not very computer knowledgeable. She was wonderful. Patient and very friendly. She spent a long time with me. I’m so grateful. Big thanks. 😊 I would recommend her any time. Thank you thank you thank you. She helped me download apps and a lot of other things too. A big huge thank you.

We have been using Vivid Seats for at least 5 concerts within the past couple years. I will always use Vivid Seats! It is so user friendly and always gives recommendations on what I might be interested in according to past searches and concerts we have attended (which always helps because I can see concerts coming to our area)! I have never experienced any problems and will keep using Vivid for all ticket needs!

The Customer Service Rep was pleasant and helpful. I had a question on the online app and she helped me. She tried to find the most economical option for me first. I was more interested in being close because I didn't want to walk in the rain from parking to the venue. We found a good option, although pricey.

Bought tickets through here and they were cheaper than other places, hands down best concert ever!! I would recommend this site to anyone I know and will buy tickets from this site from here on out, if you know anyone that needs concert tickets or any tickets I would 100% recommend.

Fast and easy to use website. Found Beyoncé tickets, downloaded app and my tickets were sent to me within 48 hours maybe even less than that. I used my personal credit card info to buy the tickets. Seat guide was clearly shown. I like that the website was easy to use. I have no complaints about my tickets purchase at this time. I just hope my information was kept confidential such as my personal information like my credit card information. Would recommend this site to use as I did for activities such as concerts.

The reservation process was easy and very well organized to keep track of and save the reservations. For these purchases, the event dates are for the upcoming summer months and the tool indicated that I would receive my tickets in email a few days prior to the event. So, I hope this happens and I'm not looking for my tickets the day of the event because they haven't been sent to me!

Melvin took his time to answer all of our questions and was very polite and patient with us. He was very professional too. We kept him on the phone with many questions and he did not make us feel rushed. I even conferenced in a friend who asked questions. Thank you.

Mel was the best. Got me the best seats as possible for the best price. Have used you guys in the past and it’s always been a pleasure. I will be glad to recommend Vivid Seats to anyone anytime. Looking forward to doing business with you in the future. 👍

In my opinion, Michaela is the only person that I spoke to out of six customer service representatives that knew what she was doing.. She was very pleasant and I was lucky enough to get her on day three again after my issue was not resolved. I still don’t have tickets, but she was able to help me file a claim.

I just purchased the weekend tickets for me and my daughter. Can’t wait to go in July. Tickets were pretty reasonable, no complaints. Looking forward to everything. Thank you for making buying tickets so easy and thank you for making it so convenient and cheap for people to get what they want if it’s concerts or sport events.

This was so upsetting. I had been going through depression and bought myself a ticket to an inspirational speaker to help myself. I don’t live close to the venue and it was pouring out. My ticket was not ever issued. Totally sucked. Vivid told me there was nothing they can do and referred me to AXS tickets, axs said the ticket was canceled and let Vivid know. I said I need proof I just can’t call and say that. They said you’ll have to battle it out on your own. WTH. I called Vivid back and shared. I don’t know what happened l, I asked for a refund and emailed the screenshot of my empty portal. The people were helpful.

Terrible, wasn’t able to park at parking lot except a refund soon! Zero stars will not used add again. I even called and they weren’t able to communicate. I ask a couple times and she wasn’t able to answer my question this is ridiculous. They make it almost impossible to get a hold of them. Not professional, waste my time and money

I found the process flawless..no delay in transfer. Payment process was quick and easy also. Your system is much better than Ticketmaster who I've had several problems with. Both my purchases were seamless. Maybe service charges could be a little cheaper. Other than this, I'd recommend. We'll see come showtime

I had an amazing experience great deal on the tickets as well as easy processing with the tickets. The price for the seating I got was really good. My tickets were transferred over easily. Just recommendation make sure to use an email you have access to instead of the Apple his your ID choice.

I need my money back for the concert and parking concert cancelled, I received an email that I will receive a full refund. I hope I receive it soon. I was highly disappointed because the concert got canceled 2 hours before the concert. Please send me my money back soon as possible, please.

My credit card was charged twice while ordering 2 tickets. I had to engage with 3 different chat people and 2 different live people before being connected to someone who could fix it. Glad it was fixed but your system sucks. I won't be using Vivid again.

Hey Brenda, we really appreciate your feedback about what happened with your ticket order. We spoke over the phone about your experience and were able to address your questions about what can cause these kinds of delivery issues, from release delays to sellers making simple mistakes. We're glad you were able to use the replacements that we found for you without any issues and that you had a great time at the show. We hope the information we provided about how to find some tickets with Instant Download or Instant Transfer delivery methods when browsing for tickets helped to restore that peace of mind that you needed from us! As always you can reach out to us at any time if you have any questions or concerns in the future.

I had a horrible experience with Vivid Seats regarding my purchase of Boston Bruins tickets. I bought the tickets over two months ago and spent nearly $2500. Unfortunately, I still haven't received the tickets even though the game is just a few days away. When I contacted Vivid Seats to inquire about the delay, they seemed unconcerned and assured me that "this happens all the time" and that I would receive the tickets. However, I remain skeptical as I have friends flying in for the game and currently have no tickets to show them. The fact that they've held my money for two months without providing the tickets is incredibly frustrating.

Bought tickets. Drove to the game and found out that they weren't transferred to us... Called and got a hold of someone after paying for parking and we're in line to find out we weren't getting them, ended up getting worse tickets for the same price and missed the first 10 minutes of the first quarter of the game.

I was a little upset when I first called in due to being told a concert was being canceled that I was en route to. I still haven’t received any notification of the cancellation. After speaking with the agent, my attitude was completely gone! She was very pleasant to speak with. Very pleased!

I checked the tickets through your website to locate my seat numbers, couldn't find them, so I called customer service. They put me on hold for an extended period of time just to tell me download the AXS app and pull it from there. Why was Vivid involved if I had to reach out to another service provider.

I called to get some clarification on how to deal with a gift. Maria was VERY helpful, she walked me through the steps to take. She also offered to help me with the purchase including offering a discount!! She made sure to cover all of the details with the purchase and waited for me to confirm that the purchase went through. She did a great job and I will purchase from Vivid Seats again in the future!

When I had trouble purchasing tickets online, I called the 1-800 number for assistance. The representative was especially helpful and confirmed all my information before placing the order. The rep also stayed with me on the phone to confirm I received my e-mail confirming my order. Very kind and professional. Highly recommend.

I looked at a number of sites for tickets and this site was easy to navigate and although the fee was a lot, I really wanted to see this group. I’d love to get a seat upgrade if available but I be used your site 6 times before and it’s always been reliable!

Despite a 12/14 purchase and calls the day before the MJ Musical event on 2/12, the tickets were never sent or received. I was called from Vivid and told to have my parents go to the Will Call Window to pick up tickets. The $340.04 tickets never arrived. I am in process of submitted dispute forms. So very frustrated!

My concert was postponed in another state. The new date hasn't been determined. I asked for a refund and was told no. Also, I never received the tickets, I was told the tickets will be delivered the day before the concert. I never had this issue with Ticketmaster. I Will never use Vivid Seats again.

Bought tickets and tried reselling due to family emergency and unable to attend event. Can’t resell through their site because they were electronic tickets. Trying to resell on my own but now feel stuck. Doesn’t make sense to buy through this site and then have no option to resell through same site. Next time I’ll use a different site, never Vivid Seats again.

We had trouble getting our tickets all day today. We spoke with a young lady on the phone about two hours before the show. She called the seller and we had the tickets within fifteen minutes. That young lady was exceptional! If I knew who she was I would hire her to work for me!

Initially, I communicated via chat which was not successful which prompted me to call to speak to a live agent. Leiner was great over the phone and helped apply my 10% discount after signing up as a new user. Moving forward, I recommend better communication via chat to better understand my needs similar to the same experience speaking over the phone.

I had bought my tickets for my uncle who is not from Canada and dreamed of going to the game. I was out of town and he had trouble accessing his ticket. This customer service representative Rebecca was so amazing, kind, helpful and patient, got us through the situation, best service over the whole I've ever had and makes me want to always use Vivid Seats!

I recently purchased tickets for Los Angeles Rams games through Vivid Seats. The service was straightforward and easy to use, which made the purchasing process smooth. I didn't use any rewards programs, and I would consider using Vivid Seats again if the need for more tickets arises. There weren't any particular areas that needed improvement during my purchasing experience. Overall, I'm quite satisfied with Vivid Seats.

I recently used Vivid Seats to purchase Philadelphia Eagles tickets and had a generally positive experience. The process was straightforward, and I received my tickets quickly. I've used Vivid Seats multiple times for tickets and find their platform easy to navigate. I am also a member of their rewards program.

Thank you for your service - it was great! Appreciate your help in getting us a group discount. Appreciate the friendly service. We were able to purchase ten tickets for our group. We look forward to buying from your platform in the future for group activities at our church. Thanks for your help.

The concert was amazing! The seats that I paid for were exactly what I was expecting when I bought them! I’m very happy with this purchase and the tickets were sent to me in less than 3 minutes! Super happy with this, I’ll keep using Vivid Seats!!! I’ve been using Vivid Seats since last year when I went to my first concert and it was amazing!

I pay To get these tickets 200 and some dollars for them. I got 3 tickets in the mid box 3 row a and supposedly it supposed To Be comfortable seats and they were very uncomfortable and for the price I pay too pricey and the experience it wasn't that great seats and the area Too small and too uncomfortable and don't recommend it and especially these seats or area for the price you pay it's not worth it most for sure my first and last time I come To these stadium and get some pricey as ticket and they were not worth it and the area it wasn't worth it for the price I pay very uncomfortable and unsatisfied. It was my 1st time in these stadium and most for sure my last one sorry... 😭😭

I had an issue where tickets I purchased were not able to be viewed even after I received the ticket transfer. The team reached out to me after seeing my review and corrected it and even upgraded my tickets to the best possible row in that section! Thank you to the social media team over at Vivid Seats! Came in clutch and got it handled 💪. Thank you.

Not able to log in and get access to tickets for this event and no support. It is possible to get a refund? The Michigan Purdue game was the event we paid for and unable to access tickets to enter the event. The Michigan support team was unable to support as this was not Seat Geek so please issue a refund. Thank you.

I purchased 2 tickets for the UK vs UT basketball game in 2/11/25. These tickets were never delivered. Charged 785.30 and they claimed they sent to different email that wasn’t mine. It’s funny how they had my correct phone number and email to verify my account when I called. I will dispute with credit card company and swear to never do business with this company again. I will also strongly recommend that anyone I know or reads this steer away from this company as they do not honor their buyer guarantee policy. Extremely disappointing experience.

I bought row A tickets on February 3rd for a concert in Philadelphia on Feb 11. We flew to Philadelphia on Feb 10. The morning of the concert, after we already flew in, we were notified that the seller didn’t have the tickets. We were offered row B - worse seats - which do not work since my children are short and wouldn’t be able to see. I don’t understand how you can sell tickets that are not available. Very disappointed and confused on how that could even happen.

It’s so rare these days to have customer service that is available 16 hours/day, that provides a live person with minimal wait, minimal phone prompts, and who can communicate clearly and understand all your needs. This was a GREAT customer service experience! The agent walked me through all options and processed my order with efficiency and professionalism.

When I tried to scan into the event I was unable to access the event due to another person using the same ticket 30 minutes prior to my arrival. I paid a lot of money for this ticket and had to scramble to purchase another ticket due to this. I don’t trust this website.

Chan was very helpful and patient with me on my purchase of my football tickets for my son's Parent Weekend at college. I would definitely recommend Vivid Seats in the future. Looking forward to a smooth transaction on the tickets are transferred as we get closer to the event. Thank you!

My customer service rep went above and beyond what was required to resolve my problem. He was patient, kind empathetic and courteous. You are very lucky to have him represent your organization. He thoroughly walked me thru the process step by step to list the resale and included review and explanation of the post resale process and options to adjust the resale price as needed to promote the sale. Respectfully Kathleen **.

We could not find confirmation online that the tickets we purchased would be together. We called in on the phone number and Franz D helped to confirm that our seats would be together and facilitated our purchase while we were on the phone with him. He did a great job.

I showed up to my event to find out my tickets were invalid and that Vivid Seats had sold them. Called the help line to see what was going on. The lady told me some issue happen. Really. No detailed information and exchanged my tickets with another set of tickets. She assured me these tickets were better than what I had purchased. That was completely false. The tickets I received had me and my son sitting behind the stage hardly able to see the stage. I bought my original tickets so myself and my young son can see the stage better. These new tickets completely ruined our experience and I shouldn't be charged for this customer service I have received.

Mariana was very helpful, I was unable to purchase the tickets online so I called and was able to purchase over the phone. The wait time was short and the whole process was very easy. Bought the tickets as a gift. Mariana was very nice, she explained how the tickets would arrive and how I could transfer them when they arrived.

After processing tickets for the Superbowl LIV, we waited for over a half hour for tickets to process, only to receive a phone call requesting verification (which with a large purchase I truly appreciate). As I ended the call with the representative I was told my order was processed. I just needed to wait for my email with the tickets. After another wait I received another call apologizing saying that the tickets I purchased were now sold and that they were going to upgrade me for no additional charge (also appreciated) but this entire process cost us the opportunity to see some of the game.

Excellent website and app to find great deals! I scored concert tickets on the app easily without any stress or hassle. Ticket delivery was almost instant and smoothly placed on my Ticketmaster account. Will deal again! Great place to find seats for events that are otherwise sold out. I am so glad I found this website after seeing higher prices and seats that were not as great on other ticketing websites.

Easy to navigate but doesn’t show seat #s, only shows available rows. Seat #s would be helpful. Also says partial obstruction view. What does that mean? Looking at the theater it didn’t seem to have anything in the way of the view. Need customer service rep available on weekends for advice.

The girl who helped me was so incredibly sweet and professional. She resolved my situation with care and kindness and she understood my situation. I can’t wait to see Metallica again. She also helped me with parking for the concert. Yesterday I was able to give the tickets to my friend we are so excited to be able to go.

I purchased Super Bowl tickets 4 hours before the game. I then did not receive any email or notification that my tickets were unable to be fulfilled, I then had to contact customer service only to be told that they would give me different tickets. If I would not have contacted customer support, I would have had no way of knowing that I was unable to receive my tickets. Y'all have to contact the customer in some way to let them know if their order is unable to be fulfilled.

I always like to call Vivid Seats when purchasing concert tickets. Service is always great and today was no exception. All my questions were answered and Domenica (SP?) made the transaction effortless. There are many ticket agencies out there and I have always found Vivid to be the best. Thanks again and I will be calling again Vivid again soon.

Vivid Seats is very useful, it makes buying tickets very easy. However, it could benefit from a couple changes. For example, when you place an order for tickets, it should come with the seat numbers included. There should also be a cancel option for at least 30 seconds in case someone didn't mean to purchase a set of tickets.

You guys scammed us, the ticket you sold us was invalid and we had to buy new tickets at the door, I want my refund back and to sue you guys. This is not cool and you will get caught. What you guys are doing is wrong and cruel, it won’t slide.

This is the second time using Vivid. Using the map of the arena I chose seat that were to the left of the stage just off the floor. The seats I wound up with were the highest seats in the stands and my only option was to try and sell them and get another set. I will not be using the service again.

5 minutes after my phone order with you for tickets someone called back and said those tickets were not available. I had no choice but to accept other seats that were not as good. I was put on the spot as I already told my guests I’m taking about the seats I got for all of us.

Thought I paid good money for good seats and they were horrible. Limited view of the stage and limited view of the screens. Service fees on top of the the resold tickets was ridiculous. Horrible value and makes attending events worthless.

I purchased two tickets for a NBA game. There was $100 added to the price of the tickets. I think this is ridiculous. It was my mistake for not checking the total price more diligently. This will be the last time doing business with Vivid Seats due to exorbitant fees.

Unable to get tickets pulled up on the Vivid Seats app. Found out at the door that we need to download a whole different app which I had to make an account for while outside the venue. Got so many notifications and emails from the app that were not needed but no email telling me I should be creating an account with AXS prior to going to the concert. Other than that, no issues with ordering tickets.

Didn't receive my tickets till 2 hrs before show, after contacting customer support. And waiting for days to be able to talk to a rep. I paid 347.00 for nose bleeding which is not what I paid for. I believe it was just because they didn't have anymore, couldn't get the ones I ordered a and didn't want to lose the money. NEVER AGAIN.

I understand Vivid cannot anticipate if fans in front of the booths stand. But Vivid could post a notice like, “if fans stand, view may be limited.” I am not exaggerating when I say that I saw the tops of the performers heads and sometimes I had no view at all. I gave up, sat down and just listened. To pay for premium seats and have no view is an absolute rip off. I see music multiple times monthly in Las Vegas and have had experience with most larger venues. This is by far the worst viewing experience I have had. I am done with Vivid due to the lack of notice that the view may be limited. What a shame.

When I arrived at the venue, I showed them the email I received and what showed in my app. They told me the ticket was never sent to me and they found an open seat and printed me a ticket. They said they had no affiliation with Vivid Seats and suggested I purchase through who they are affiliated with. I won’t be purchasing through vivid seats again.

Ticket were never delivered. Had to get a refund. Spent almost 3 hrs on the with customer service trying to correct the problem to no avail. THE TECH COULD NOT FIGURE IT OUT. FINALLY I JUST ASKED FOR A REFUND. I STILL LOST OUT ON 50 DOLLAR PARKING TICKET.

I had a great service when purchasing The Weeknd tickets for his upcoming concert in June. A member of VividSeats was really kind to help me purchase this tickets by phone especially since it’s my first time attending a concert. He offered me great service and a great deal since I purchased 3 tickets for my family and I to go see him. Overall a great experience and definitely recommend purchasing from this website.

I bought tickets for Duel in the D, University of MI vs. Michigan State. It was easy-peasy. As well as the transfer of a ticket to my husband. It felt like a secure purchase, and for the 1st time I purchased the insurance for my tickets. I'll definitely be buying tickets thru Vivid Seats again.

Found out the tickets I bought for $138. I could have bought from the venue for $51. Quite a markup for Vivid Seats. I learned a lesson. Will not use anyone except the venue if I can help. I wouldn’t have minded a little markup but $80 for 3 tickets seem high.

Parking ticket provided had incorrect information license plate and car type pre populated, Customer service took 30-40 minutes to try and resolve issue. They could not provided me access to escalate or refund - I had to wait until new link was provided/no explanation as to why this occurred.

I contacted Vivid 3 times about these tickets. My questions were not answered. The concert was over an hour away from where I live so I need these tickets well in advance to plan for travel. I mentioned this several times in conversation. The venue changed for this concert and they couldn’t even tell me if the original tickets would be accepted at the new venue until the 3rd time I reached out.

I recently purchased concert tickets and a parking pass. When I got to the venue, everything went seamlessly. The concert was fantastic, and my wife and I had a wonderful time. The whole process was simple and easy. I would highly recommend using Vivid Seats and I will definitely use them again.

Bought tickets for the comedy show February 8th. When I got to the show I was told my tickets were invalid. I had bought floor tickets and was surprised that they were not good. Instead I was given tickets to set in the club seats which is far from the stage up in the balcony. I was highly upset due to the price in the floor tickets.

When my tickets haven’t arrived yet on Saturday morning I talked to Rona and she and Kristopher worked together to figure out my tickets and couldn’t get a hold of the seller and they upgraded my ticket from another seller at a better spot. Thank you. The event was amazing and their customer service was outstanding. Thank you!

From the time I called, I was not on hold long, which is amazing. Then, Mr. ** helped me purchase tickets for my granddaughter to see Stray Kids. Mr. ** was kind, courteous, and very knowledgeable. He was respectful, very efficient, and handled my purchase in a speedy timeframe. Thank you so much, Mr. **, for your amazing customer service.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I’ve ordered tickets previously on your app and by phone and also from other vendors but the customer service I received today from Hannyfaith was very exceptional. She was very engaging and made me really feel like she was trying to provide the very best experience for the event we will attend. I will most definitely contact her for any future events that I plan. Thank you for making my purchase a great experience!

I received my tickets instantly!! Which was a huge relief. I'm excited for the show and I got great seats for a great price. I'm surprising my daughter for her birthday. Summer concerts are the best and I'm looking so forward to it. I'll use this service again. I got more tickets for two other concerts.

I paid $50 for 2 tickets and when I got there they had already been scanned somehow. I had to pay an extra $30 to get in and watched the same thing happen to 20 other people. There’s no telling how many I didn’t witness. If I could rate this below one star I would.

I have proof, right from your website, that we were misled in terms of CAD or USD, I just want the difference refunded. The only currency denominator in these screenshots (and through the entire purchase) show CAD to decline the insurance, which matches to the non-USD denominated price in the other picture, so we assume it’s in CAD. This may go to small claims court for the difference. Mikayla was demeaning and disrespectful.

Showed up to game and could not open tickets on the VIVID APP. Called customer service and was told if I couldn't access my email I could not accept tickets to attend the event. I asked for refund and was told NO refunds per policy. I spent over 400$ for a event I didn't attend. This experience was completely unacceptable. I will no longer use VIVID services.

I ordered tickets back In October 2024 and last night was the show. I never received my tickets and sat on the phone for almost 2 hours before event. They couldn't get ahold of the seller and 3 minutes before the show started, I'm still on hold with support to fix the issue. I didn't get to go to the show. Very disappointed.

The tickets never got transferred to me. I contacted customer service and the person kept sending me links that were not the ticket transfer link. I had to buy more tickets at the game. I would like a representative to contact me as soon as possible to get this resolved. **

Process was easy to follow and the prices were reasonable. I received my ticket transfer very quickly and I had no problems to speak of. I love going to UConn sporting events and Vivid Seats helped make that very easy.

I received a Super Bowl parking pass that went into my spam file. I couldn’t find it and called to ask for a resend. The agent was kind and patient and got a second transmission and a third. She even called the seller. Complicating matters, I didn’t have the app of the parking originator. Again, no problem. Signed up. Got the pass. She was patient and did a great job.

Easiest and cheapest option for buying tickets. Never have an issue. This is the only site I will get tickets from. The tickets appear in your email almost immediately and once you confirm it's smooth sailing from there plus nobody beats their prices!! Ticketmaster, Stubhub, Seatgeek etc can't compare to Vivid!!! I've stopped checking other sites entirely because none have been able to beat Vivid Seats in years. Highly recommend.

Found some awesome seats for a great price and bought them on Vivid. I added the app to my phone, and I would say if you are going to do that, get the app before purchasing. I got a confirmation of purchase right away and was notified it would take a couple of days for the tickets to arrive. I was notified when they did, saw the bar codes and was good to go. Scanned at the door from my phone without issue.

I have documented evidence of fraudulent sale and that my ticket is not secure (including a recorded call from a member of the Vivid team), but I’m being told that “all sales are final.” Speaking to my lawyer, I know that statement is not legally defensible under these circumstances. This needs to be corrected immediately.

The lady I talked to I think her name was Michelle O. Was absolutely wonderful to work with! She made it easy to buy my tickets and assured me it was a safe site to buy from as it was my first time buying from Vivid! Can't wait until the concert, thank you so much!

I purchased my tickets to the Notre Dame vs Miami game online and tried to purchase parking as well. I called in and worked with Dominic who was superb in helping me get my parking ticket. She was patient with me and I am thankful. I would recommend calling in if someone needs help. Very professional and polite.

The women that helped us purchase the tickets was so knowledgeable and helpful. Would be from Vivid the next time I need tickets. She suggested buying parking which I did not even think about. Again so helpful. The tickets arrive and parking while online completing the purchase. Can't wait to attended the concert.

I was highly impressed with the Female agent whose quick thinking helped me to resolve my issues with logging in on the app. Thank you again for understanding my needs without needing to be on the phone all day!! Not sure what more can be said other than the truth about my experience... God bless you all and have a beautiful weekend 🙏

Your app wouldn't let me buy 2 tickets even though 3 tickets were available. They were exactly where I wanted, but your app wouldn't let me buy them. Then it was a hassle getting the tickets I did buy, and finding the email for parking was difficult. Finally, you charged $18.00 for a $3.00 parking pass. Your fees are extremely high.

The lady I spoke with worked very hard to get me the best seats possible in my price range. She double checked all my information to make sure everything was correct. She took a personal interest in my desire to get tickets for my grandson’s birthday surprise and she was very patient when I asked lots of questions.

The person I spoke with was courteous and helpful. I was buying tickets for the first time in a long time and was not expecting the total to be about 50% higher than the tickets themselves. It seemed a little like a bait and switch, but if that's just how it's done, I'm sure I'll be ready for it next time.

I’ve had very easy processes and a great experience overall! When I had to call customer service they were very helpful and it was box to get ahold of someone to talk to right away. I just ordered 2 more concerts through Vivid seats because I felt comfortable with the process! Thank you!!

I talked to Juan on the phone and he was one of the kindest customer service reps I have had the pleasure of speaking with! He helped me get a deal on tickets that I couldn't find online, and seemed genuinely curious in my upcoming trip and show I was seeing. Would be happy to work with Juan again for ticket buying!

I phoned Vivid before purchasing my tickets and was told that Vivid was operating as the box office for the theater I was interested in. So, I bought tickets through Vivid as a birthday gift for a friend. Unfortunately I then needed to change tickets to a different performance date. When I phoned the theater direct, they said they'd be happy to change date for a small fee, but they couldn't help me as I'd bought my tickets through Vivid rather than them. Vivid misrepresented itself to me as being the official ticket vendor for the theater. Have wasted $200 and would like my money back please!

Hello, I recently purchased 2 tickets for the Dallas open on Monday night (February 3) for the Tuesday night session (February 4). During the process of buying, the site prompted me to “try again” which I assumed was no big deal. I’ve purchased several tickets from vividseats in the past. My second attempt of buying tickets was a success and it gave me the confirmation order right away. Upon looking through my email and bank account. It seems like the first order did go through and now I’m stuck with 2 extra tickets that I never intended to have/purchase. I tried to contact vividseats through customer service but they said they can’t do a refund and suggested to me to resell the ticket which is not my responsibility. It was an error on your end! Please fix this situation and give me a refund. First order is #** and second order is #**. Please refund one. The event is over and there’s no way for me to resell the ticket. I will attach the photos.

Great experience ordering concert tickets over the phone. I called with just a general question about transferring tickets that are going to be a gift and then I was just going to order online. However, your representative was so friendly, helpful and professional, I ordered them with her. She even got me a better promotion on the tickets than what was online.

Great seats, for a fair price. We really enjoyed our experience with the process. I will use them next time I need tickets. I will refer this site to my friends. Thank you. The only thing is I would like to know when the seats are located via picture. However, the seats were fantastic

I bought a ticket to Rod Wave for my son last minute and the event cancelled after being rescheduled once already. You all want to give me credit rather than a refund. Seat Geek automatically refunded me the amount of the other tickets I purchased. I’ll never used Vivid Seats again.

I have had nothing but positive experiences purchasing tickets from Vivid Seats. I was able to easily find a section for a good price, and quickly complete my purchase. I then received the tickets immediately on Ticketmaster and they were exactly what I wanted. No issues and a good price. Thanks!

Received a notice Vivid that my tickets would come via an email from either ticket, transfer will be emailed to you from one of the following:

I had a large party to get seats for so after explaining to Mr ** what l needed, he went to work & made it happen, Great Job Sir. Now we will see what the seats have to offer us at this event? I hope good view for first time to a PBR Event, Thank you.

Surprisingly it was easy to order my tickets for the PBR in September 2025. I later deciding to get the parking pass which was easy. Meera and Frances were very helpful and pleasant to talk with. They both made sure that all my questions were answered.... I thank them for their support.

Chan helped with 3 tickets for J-Hope in Rosemont IL on 3/17. She got me tickets that I could afford for me and my granddaughters. Also explained how resell works. Very helpful! I purple you Chan! 💜💜💜💜 The customer service I received from Chan was fantastic ! You really made my day.

I had a credit that I wanted to use for these tickets, and Rhomedyl A. helped me navigate through the necessary things to get my credit. She helped me to get two tickets, a parking pass and use my credit. Thanks to Vivid Seats and customer service for helping me to get my tickets.

Tl;dr - you might not (probably won't) get the seats you chose (and OVERpaid for) when ordering. Avoid at all costs and go directly to somewhere like Ticketmaster. Very shady. Purchased tickets to a Toronto Blue Jays game back in November as a gift for some family members. Pretty normal process - you choose your seats and they deliver the tickets when they're ready.