Vivid Seats Reviews

My issue is still not resolved. It was escalated twice and I was promised a response before the event, but that never happened. I talked to four different reps and the issue was escalated. It was never resolved and I never heard from anyone.

A friend recommended that I buy my tickets through this app. I’m glad he did! I really liked that they show what my view would be like depending on which seat I buy. This is the first time I am going to attend a World Cup match. I am so so excited!!

The team is very dedicated to help you find a solution and fix any problems you may have. Very responsive and very friendly! Best customer service I’ve come across. Amazing communication. One person in particular, Rahul! AMAZING! Perfect customer service.

Your service rep Nina was very knowledgeable about the ACDC concert in Edmonton, and she was very courteous and mindful of my time on the phone. I picked my tickets and paid for them quickly and I was reminded of the vivid guarantee for the tickets. Nina answered all my questions...very professional. Cheers **.

I was having difficulty accessing my tickets due to conflicting email addresses. Customer support through the online chat was able to figure out the issue and help me navigate through it to access my tickets.

Amazing customer Service, his patience, attentiveness and warm understanding to ticket cost. He took his time to have me to understand terms and conditions of Vivid Seats, since this was my first time using the site.

DO NOT USE. SO YOU WILL RELIST ON THEIR SITE. All they want you to do is resell the tickets on their site. They either don’t send or they send the wrong and no help. Will not let you talk to a human. Their chat box person ended the chat four times.

We did not receive our tickets. Order #**. We went into the Vivid Seats app and there were no e-tickets available. Apparently we will be missing the concert. Not happy at all! We went through emails and the app several times. We attempted to have the email resent (if it was ever sent) but was unsuccessful.

I called to ask about a pending reward and was kindly and promptly assisted by the agent. I thought it would be a struggle to get help on a Saturday and was on a brief one or two minute hold and the call start to resolution was about five minutes. Awesome experience!

I was looking for tickets for the Golden Knights and your pricing for game 4 round 3 were in my price range plus I had my rewards to finally use from my previous purchases I've made through your app. And yes I am very happy and satisfied with my purchase, just like I was with my previous purchases.

Very expensive. Damn, you make concerts not worth going to. I'll go maybe once every decade. I have to make this review longer apparently, so I'll just say it used to be cheaper to see music. I used my phone. I used my credit card. Fin, ty.

Tickets always delivered on time and best prices on all events. Finding the seats we want is always easy. Price advertised is the price you pay. Great experience every time. Highly recommend Vivid Seats to everyone!

Vivid Seats customer service chat was very helpful in answering all my questions and guiding me through the process of selling my tickets on their platform. Unfortunately I couldn’t attend due to a family emergency but I am happy that Vivid offers to help you sell your tickets and they help you set it up step by step. Thanks Vivid

Getting in touch with customer service was a difficult. Email listed as support@vividseats was returned as “not monitored “. Phone call 866-848-8499 only never connected with a person. Finally the chat in the app got me connected and my refund issued. You made it very hard to get my request answered.

Speaking with a customer service agent she was very professional and efficient. Provided me the best service and experience buying tickets. There was no call waiting it was quick and easy. Would recommend to anyone.

Buying the tickets was easy, but this is the third time now I have bought tickets through Vivid and every time I get an error when receiving my tickets and haven’t get them printed at the ticket office.

Sales Rep Yamin? was very pleased and easy to interact with. I explained to him that I had previously ordered tickets for the same event from Seat Geek who in turn sold my tickets. Rep took the time to ensure that my order was correct and was thorough in explaining the process.

The customer service representative I spoke with was not helpful in providing assistance due to her strong accent, which caused a language barrier and not having to correct tools and access to resolve my issue.

Always great price and early arrival for events. I’ve used this app for years now, never once had an issue. They also give rewards every 10 tickets! Can't beat it! I would suggest this over Ticketmaster and SeatGeek even!

They made sure before ending the chat that my tickets were valid, erasing my fears of it not working. They delivered the tickets earlier than expected, so I was able to go over my concerns in a timely fashion.

Easy to use and a good price for the tickets, app is user-friendly. I purchased tickets online and downloaded the app. I will use again and recommend to friends and family to use for ticket purchases.

I've used Vivid Seats a couple times now to get tickets for a concert, 1 hockey game and 1 baseball game. Each transaction has been easy to navigate and process. I really appreciate the detailed maps showing you where your seat will be. Customer Service has been polite but a bit lagging with my concert ticket issue but faster than any other service provider I have used in the past.

Experience was 5 stars. Super helpful by resolving my issues quickly with appropriate customer service. I recommend this app to utilize due to their integrity to their customers, which doesn’t go unnoticed. 5 stars thus far.

Vivid Seats has a cheaper, faster way to get tickets and I like the rewards program they have. So far, it's been good. We just purchased for Mat Franco's show on Sunday. Everything's great.

Sorry but I have one word nightmare!!!! Long story short I bought my tickets on Vivid 5 months in advance for Young Blood at Planet Hollywood in Las Vegas where I live. I paid almost $200 for some reason months before the show it was transferred to Ticketmaster, no problem with Ticketmaster but when I went to get in the venue, they said, "No we don't accept that swipe up"?? What the heck what are you talking about I had to freak out and several people were told the same thing, "We do not accept that here at planet hollywood"? After freaking out we went through VIP and somehow they got us through but I will never ever, ever use a mobile ticket again or planet Hollywood or Ticketmaster. I almost had a heart attack telling me no and telling me next to get out of line. Please it was a nightmare!!!

Love to purchase my sports tickets here. It's so fast and easy. You find great prices. Will be buying more WNBA tickets for this season. I recommend it to my friends and family for their favorite sports events.

I was asking about cancellation policies as the purchase process wasn't very clear about the insurance I was trying to add to an order. They were able to inform me about the policy, confirm if I added any insurance to my order, and was quick with responses.

Bought 4 tickets for Red Sox game at Fenway Park on May 24, 2026. Process was very easy although I took off a star because they charge about $10 per ticket for online service fee and I feel there should just be one charge for one purchase - not a FEE FOR EACH TICKET. Otherwise it was an easy and quick process.

I've always had the best experience with Vivid Seats! Best prices for the best seats available! If you're looking for tickets to your favorite event or just a random event, I definitely recommend Vivid Seats for all your ticket needs.

Event canceled, received indication of refund within 24hrs, scheduled for 3 to 5 days. NOT typical in today's scammy society. Certainly recommend Vivid Seats for ticket purchases. Vivid is timely and professional

Vivid Seats are amazing to work with, I had issues with my initial tickets for a concert, but Jasmine at Vivid seats was able to resolve the concern in a courteous and smooth process and I couldn’t be any happier!!

Vivid Seats is my favorite ticket provider. I've been using them for a few years now. The user experience is great. I love using the app. Purchasing tickets is very easy. I also like that the fees are included in the price that I see.

I only use Vivid when buying tickets because it always has the lowest prices compared to other sites. Ticket transfers are quick. Never had any issues and had to wait more than a couple of hours after purchase.

Shockingly, the chat bot answered all my questions clearly. It's a first! I'm surprised it actually worked well. Gave me all the info I needed and created a summary of the chat for my records. I needed help regarding an email I received but chat assured me my order is all set.

I got email but can’t figure out how to download to my Apple wallet. The process of buying from Vivid, getting info via Ticketmaster and Ohio State is too complicated. I’ll probably just go straight to Ticketmaster next time.

Customer support was pretty easy. Appeared to be automated but responded very well to refund request. I’m just hoping that my request for refund will push through within the 3-5 day period as promised.

The online experience was easy to understand with fast after sale service, along with instant correspondence via email. I received the tickets in my wallet within 5 minutes! Very happy with the experience.

I googled an event that I wanted to go to and Vivid Seats was one of those that came up to buy tickets. The purchase experience was simple and straightforward.

I use Vivid before but this time a little confusing. I am get email and tix through KSE (had to provide email), then linked to Ticketmaster then satisfaction survey back to Vivid. A little confusing since before everything came through Vivid.

I had a question regarding an order that I had just placed. I thought that I had purchased the additional insurance, however, it wasn’t showing up on my original confirmation. When I went to “chat,” they were very helpful and advised that information would possibly be emailed to me separately.

Support was quick and answered my questions within 5 minutes of contacting them. Didn’t realize my tickets wouldn’t be uploaded once I paid for them. They confirmed the order and that they would be delivered a week prior to the event.

Such an easy transaction. Bought the tickets in the morning and the seller transferred them to me the same evening. I have always had a good experience buying hockey tickets thru Vivid Seats. Highly recommend them.

Vivid Seats' app is easy to use. The ticket that I was able to purchase was good. It’s what I expected. I liked Vivid Seats and I'd tell others to use it.

Had a problem getting tickets and was helped promptly and efficiently. Chat was quick and fast! Very Happy…. Go Pirates, hope they win… The tickets would go to my wallet but your help fixed the problem again.

Always affordable ticket prices, no excessive fees. On points that help with more tickets. Good seats 💺 usually. Did not apply discounts as I thought it would automatically. Particularly for such large purchases.

Just got two Broncos vs Chiefs tickets for $12.46. Thank you, VIVID for the rewards program. I didn't think it was real but I applied it to my two tickets and it gave me the credit. So awesome!!! GO BRONCOS!!!!

I applied my email and I received a 15% discount in my first purchase. The tickets were very cheap and it was very easy navigating the website. I bought my tickets very last minute and was still able to get good seats.

I received excellent service and assistance to purchase NFL tickets in Paris. As a DoD civilian stationed in Germany, I wasn't able to purchase tickets on the Vivid Seats website because at checkout the menu only allows you to use one of the 50 states. As an American stationed in Europe, we use an APO AE address. Your website should have the Armed Forces Europe built in the menu. I had to call your number to speak to an agent in order to buy the tickets. The lady who helped me was excellent and able to bypass the state requirement. This is something Vivid Seats needs to fix in its website so in the future service members stationed overseas are able to purchase tickets online.

👍👍🤩🤩 Website is very easy to use and very nice customer. I will recommend it to my family and friends. I wish they have a phone number. Thank you.

Great service, very quick response and helpful. Will definitely use the application again. The prices are great and very flexible with a lot of different options. The agent that assisted me was extremely responsive.

Fast and easy process. Also a bonus that you can add discount codes. I was looking for tickets through various sites and this was the best one. Thank you so much! I can’t wait to buy more tickets for other events.

Very simple to purchase tickets. Special day for this concert because it's my son's bday that day! I can hardly wait to see J Cole once again with my baby boy. 😎❤️ Building memories with my son is priceless. Cannot say any more than what I feel. I'm looking forward to this concert. Have not been to one in a while and to know I'll be going with my son, well it doesn't get any better than that.

So far everything is going well, easy to get tickets and customers service is great, always happy to do business with you guys, I will recommend you to my friends. The app is easy to navigate. This is my first time to buy tickets and I will come back here for future events, thank you very much.

The method for receiving the tickets worked out well. I selected the tickets from my desktop. Disappointed to find cheaper ones on your app. Shame that they both aren't consistent in pricing. I ended up paying around $35 dollars more per ticket for less favorable seats.

Really quick with responding and taking care of my issue. I bought it online before downloading the app. When I finally logged in the email didn’t match because I have the hide email option therefore I couldn’t see my tickets. But they will be available soon.

I give this five stars. They have helped me with all my questions and i solved my issues. I would definitely recommend this website. It was easy to navigate. They helped me upload my tickets when with Casey to follow step by step directions.

I know it was AI that I was talking to but they did help me feel better about waiting for my FIFA tickets to be delivered. It wasn't general answers because it knew the date of my tickets etc. I don't know what else it wants me to say for this review because it's making me say more words.

I was looking for a couple of tickets for an event. While doing google search, their site came on the top. I clicked on it and noticed their “Lowest price” guarantee promise. Without doing much research I bought the tickets. Later that day, I was talking to my friend about this event. He showed interest. I gave him my seat details and to my surprise he was able to get seats right next to us for 30 dollars less per ticket. I reached out to Vivid Seats customer support and they mentioned that their price match is only VALID for 1 HOUR from the time you purchase the ticket and price-match is only allowed 2 times/year.

I’m so excited for this concert. It’s rare to get this many shock rockers on stage at one time! The ticket purchasing was made easy by Vivid and so far the best seats in the house at the best price! Thank you.

Good experience. The lady that helped me handled everything professionally and stayed calm throughout the process. She answered my questions clearly and resolved the issue quickly.

I purchased these tickets January 29th and then received a notification from Ticketmaster that my ticket transfer has been canceled. I have tried multiple times to dispute this issue through Vivid and through my bank account and have had no luck. Now I have paid for tickets and have no ticket transfer for this concert. Would really appreciate some help from Vivid.

I place an order for tickets, but didn’t receive a confirmation email, nor did I see it when I went on the site. I contacted customer support via online chat and worked with a live person. Apparently I made a typo on my email during the purchase, which was why I did receive confirmation. The agent was able to track down my order and correct my email address. The agent also sent me my order details and a link to confirm my email and information on how my tickets will come. I feel much better about my experience purchasing tickets through this APP. Support service was great 👍

You guys charge me twice the same show so been trying to contact your guys offices to get a refund. My internet froze. Didn't know that the ticket went through so I end up buying a second one. Help please.

I had purchased some tickets to a Jays game and loaded them into my wallet but noticed there were no bar codes, so I contacted the helpline thru chat and they explained that the tickets were Tap & Go, so no bar code needed as long as they were in my wallet. Nice quick clarification.

Ivy was the best to work with. She helped me to use my discount code that didn't work online. I have been using Vivid for 5 years to purchase my NY GIANTS football tickets. It is very easy to use your app. I love the fact the the price you see is the price you pay. All inclusive is the best. Thank you for such great service. I will be buying more tickets real soon.

I had questions about my tickets 3 days before the event, and they answered my questions and calmed me down. Great help! We will definitely be using them again in the future. We looked them up online.

After being extremely frustrated with chat live chat and no answer at 8555380265, 4 orders placed and cancelled - the last live chat gave me the number 8668488499 and I reached Reje!! Who saved the day. Listened to my problem communicated with verification dept and solved the problem which was an email issue. I can’t thank you enough and my son thanks you too. This is a 30th birthday celebration!! Thank you again.

My experience with Vivid Seats was very helpful and friendly with everything. And I will be using you all for more purchases in future months and years to come. And I will be sharing this with family and friends.

I had an issue accepting a ticket transfer from Vivid Seats to Ticketmaster. The issue seemed to be in the login process to Ticketmaster. The Vivid Seats support agent, Devender, was very helpful and was able to contact the original ticket sender and have them re-send the tickets to an alternate email address. I then created a new Ticketmaster account using the alternate email address I provided and was able to secure my tickets.

I bought tickets from the wrong email and the support line helped me find the tickets immediately. Thank you for having a helpful device in place for 24 hour service. I like that the ticket fees are transparent as well.

Very very poor service. The tickets I bought never showed. I had to call them and then they tried to give me three other tickets that were sold and then they wanted to give me a refund that was already at this game site. This I will never use Vivid Seats again.

I bought through Vivid seats and it was seamingly quick and easy. Has to re-download Ticket master to actually get my ticket but it said it will be available on the day of the show. I hope it will show up!

Great experience and great deals on tickets. Definitely will tell Families and Friends! Looking forward to continuing shopping with Vivid for sports event and concert! Thanks. Looking forward doing more business with Vivid in Atlanta and surrounding city and States.

Thank you so much for helping me navigate through the system and solve my problem. You were so kind and understanding, and I was frustrated and flustered, which made me a little difficult. I am 70 and when things don't make sense, or don't work correctly, it can be very frustrating. But you hung in there with me, remaining calm and patient with me, finally getting me I needed to be to get my tickets....thanks again...you Rock!!!

I got the email but the link still says I have already received them and they are not in my MLB Ballpark app. I continue to get the same message when I click the email link. I have logged out and redownloaded both Vivid and MLB ballpark multiple times now. Order # **.

Your bot is terrible and you have cut off all customer service now. This is a bad way to conduct business, and I will be removing my account from it. I hate this new AI leaving service and change when tickets will actually be delivered.

Can’t figure out download- or it least I can’t say that I’m confident that it works. Was expecting to get a prompt about adding to apple wallet but that’s not happening. The qr code I see keeps changing and I’m told not to do a screen shot. What if don’t have internet at the venue? How can I get the tickets then? Concerned….

I love the idea of Trivia to get entries in the raffle. Very smart. However, some of the questions are not accurate. Like, for example, Olivia Rodrigo’s second album is not SOUR, it’s GUTS. I would just make sure the answers are correct before you publish the next round.

Vivid Seats is my go-to. I've used the service before for baseball games and concerts and I never have any trouble navigating the site. Their price depends on the event though. It's market-driven, so people have to be willing to pay if there's an event they want to see. I get some emails. I don't know that I get a ton of communication, which I appreciate. It's something I'll go to if I'm in the market for a resale ticket. I've used their rewards program as well. I've gotten money off of future tickets after I purchased enough tickets. All in all, Vivid Seats is a site I'd recommend if someone's looking for resale tickets.

Easy to buy tickets and the rewards are awesome for buying tickets!! It shows a preview of the view from where you wanna seat!! The app also has a variety of spots and concerts that allow you to buy tickets for!! And the check out it’s easy when you wanna pay with Apple Pay!! I

Vivid Seats chat was so helpful! They answered all of my questions accurately and very quickly! I could not find my tickets in the app and the issue was explained and fixed immediately. I will definitely use Vivid seats for any future ticket purchases!

I made the purchase online from Vivid Seats and the price is excellent. I've been with them for probably two years now and have done business with them before, and I would recommend them.

The agent is extremely good for explaining my issues. I'm hoping that I will have a good response for my tickets. Still waiting and hoping it was VIP. They went above and beyond. Feeling better about my purchase.

They want you to download an app. You cannot just print off your tickets from their own website. In trying to contact someone, no phone number available. No email available. No contact available on website. Will never purchase again after I get this issue resolved. All I want is to communicate with a person to resolve a minor issue. Such a hassle to get to that point. No such thing as customer service. YOU, the customer are responsible for your own customer service. They downloaded their responsibility to the customer.

We go to baseball games, and Vivid Seats was cheaper than the MLB App. Their purchasing process has been great and simple, as well. It's nice that they transfer right over to the MLB App, ‘cause then I don't have to find them. We purchased seven games, and we've done three concerts as well.

I had never heard of this site, but a friend introduced me to it. And I am glad she did. The site works as seamlessly as Ticketmaster, and there was no waiting period to purchase tickets (I.e. pre-ordering privileges).

Fast and helpful resolution! Very patient and waited for me to check numerous email accounts and Ticketmaster accounts before my ticket transfer was located. In the end, the ticket was located in an old Ticketmaster account. I’m not sure how Vivid located it, but they were able to track it.

I like the price of Vivid Seats and how fast the ticket is received after purchase. I recently purchased from them, and it was great. I got the Rewards member one time. I don't know why I don't get them on with all my purchases, but it helped with money off on a ticket before.

Ivy is an excellent customer service rep for Vivid Seats. It was my first time ordering tickets - The Jets concert in Las Vegas. She is very pleasant; concise; detailed; knowledgeable in your products. @ So excellent & enthusiastic to make me comfortable & trusting her ordering my tickets. I rate her the best in her customer service skills. Hopefully she will be rewarded by your company. Thank you!! E. **

Site was easy to work with and answered questions in full and quickly! Asked follow up questions to make sure I received clear directions on how to find my tickets and also provided my section and row number.

It was a nice first experience, I was scared at beginning because I never heard of this app and I was hesitant but everything went smoothly and they answered every question I had so I recommend others to try it.

Awesome job at 3:20 in the morning. I’m super impressed by the customer service for Vivid Seats!! I would greatly recommend vivid seats to everyone!! I’ve purchased many times in the past and will continue to be a customer. Thanks again for getting me to my tickets!!

I had a really great, amazing and sweet experience attended by Jur! Jur did a really wonderful and excellent job and very patient and understanding when explaining the policies of the ticket event. May God bless him always!

Fast response, very friendly. Lowest price. Love this app. I always choose you guys for all concerts. The rewards are always insanely good. Thank you for making my concerts memorable. I always buy my tickets on Vivid Seats. So check it out

Vivid Seats was the most reliable, which was why I bought the tickets from them. Purchasing from them was straightforward and nice. I would buy from them again.

That was the most professional efficient tech-support I’ve ever experienced! Blown away how easy that was. I was walked through step-by-step, exactly what to do, and every question was immediately answered.

I contacted Vivid Seats as I couldn’t find the tickets that were transferred to me. I was greeted pleasantly, quickly. Helped me within minutes to find what I couldn’t and get my transfer successfully.

Great service when I had a question as a first-time user on ticket delivery. I got an Instant response to my question via the chat function and got exactly the answer that resolved the issue. Very good experience.

Pretty cool. Love the game play set up and ticket prices are pretty cool. I used them to go to a few concerts and a few baseball games. They were easy to get in. The tickets are pretty cheap. And if somehow you find a lower ticket price, they will make it right. Overall I've had a pretty good experience, this year I've decided to go through them mainly for my tickets for any events.

Great service. Answered questions. Kind response in timely manner. Will use Vivid in the future to purchase tickets for other events in the area. Looking forward to the show!

The help chat was super helpful when I had questions about my tickets having the wrong info on them when they were delivered. I was worried with having the wrong name on my tickets would prevent me from accessing the event.

The customer support person or AI bot helped me figure out my issue really fast and made it much easier to resolve than I had originally thought the whole process was going to be. The support helped me realize that I was using my general email address to register in the ballpark app as to where the tickets were transferred to my randomly generated Apple iCloud email account created to protect my privacy during the transaction.

I had credit from a previous concert that got canceled and I used it to attend Los Parras. Purchasing the tickets was nice and easy. It was a good experience with Vivid Seats.

Best prices out of every second market site. I use this site especially because it’s the only one with the rewards program. I don’t use any other site besides Vivid. They have excellent customer service and they also are very friendly. I don't buy ticket from any other source because of they have the best prices.

The help I received was top notch and speedy. I was told my tickets were available upon purchase but I never received an email explaining how to redeem them. Today I reached out and was told I needed to do so through Seatgeek. Once I created my account, my tickets were there. I am so grateful for the help.

Well, I have a few tickets with you - I resold my Thursday tickets, but I haven't received those yet, which makes me incredibly nervous. I have Outsideland tickets for all 3 days in August, but I'm guaranteed to get them by "Friday Night at the latest" meaning I would miss an entire day.

Was able to book tickets easily. Getting my name and my guests' full names on the tickets (for EU verification) was a little clunky via a MS Teams link but Vividseats proactively reached out to ensure our info was correct. Received the tickets a month before our trip. Very excited for our event and grateful to Vividseats.

Concert was cancelled and a credit for 110% of purchase was given. Although I appreciate the credit, I wanted a refund instead. There was no problem asking for the refund. Just waiting for it now. Because Vivid Seats had no problem getting it back to me, I will always trust them.

Excellent customer service for both of the events I purchased, and an event that was canceled. I received prompt communication and refund processing when my event canceled. I look forward to booking with Vivid Seats again in the future.

Very easy process for getting my refund for cancellation concert. Super easy with no fuss. Hope to do business with Vivid Seats in the future. Disappointed concert was cancelled but process for getting refund was great.

Purchased tickets via Vivid. They use a third party DICE - the day of the concert no access to Tickets. DICE never responded to assist. Vivid refused to Refund. They are running a SCAM.

A very disappointed in your company. You charge me twice the price of every other garage in the area was not afforded anything, but your sight did not know that gator parking was available at half the price for the area. I'm in and then I also told your associate, I drive a very big truck cannot be in a parking garage. You guys put me in section one fourteen. That is a parking garage. I made it very clear. Now I have a ticket I purchased for a parking garage where my truck will not fit. You guys need to fix this asap. I need somebody to call me back **. Need this correct it immediately.

Tickets came fast. Great service. Everything was easy. I’ll be back for more tickets. The sender was fast and I received my tickets the same day. Went to the MLB to retrieve my tickets for Astros and Dodgers game. Ticket was applied to my Apple wallet. Now I am ready for a game. Very happy.

Great experience with all of my purchases. Vivid Seats is my go to and only place for buying tickets. Never had a issue. Communication with them is top notch. I would recommend vivid seats to anyone. Vivid seats Vivid seats.

It was pretty easy to order and receive tickets. Being able to see the seats and what it looks like from that seat is a plus. Receiving the tickets immediately after ordering was great. Looking forward to a great experience.

Disappointing experience. Never received original order. Customer service rep tried to be helpful, but seemed more interested in getting me off the chat. Will think twice about using Vivid again.

George Strait tickets bought for a Christmas present. He is my favorite country singer of all time. I am so excited to see him in concert. Can't wait!!!! I had a good experience checking out the website for tickets.

Vivid Seats called me and said there’s an issue with my order and the value of my tickets were about three times the value when I bought them. They in turn offered to give me different tickets which I didn’t want or give me a refund for my tickets but the disparity between how much my tickets are worth of what they gave me was so far. I ended up having to talk to probably somewhere between six and seven people over the course of four or five days to resolve this and then was not fairly compensated.

Customer Service chat was very responsive, knew what order I was referring to, and was extremely helpful. They replied right away, gave detailed responses, and let me know my refund would be issued within a couple of days.

I had an absolutely fantastic experience using this platform for the very first time. It was truly worth every moment and effort. I managed to secure tickets for an event at a price of $225, which is significantly more affordable compared to other platforms where the same tickets are being sold for over $400. This substantial difference in pricing made the purchase incredibly rewarding and cost-effective. The ease of use and the great value for money I received have left me thoroughly impressed and satisfied with this platform. I would highly recommend it to anyone looking to purchase tickets at competitive prices.

After my event was canceled by the performer, Vivid Seats gave me options for a refund that I really thought was great. I could get a credit on my account with Vivid Seats for 110% of the refund or get 100% cash back instead, if I so chose. All I had to do was download the app and chat with their representative about my choice. After only a couple of questions I was able to obtain my refund within a timely manner of 3 to 5 business days depending on my bank. In the future I know if I ever have an issue it shouldn't take too long to be resolved. Thank you, Vivid Seats.

Post Malone canceled the concert in our area, thankfully Vivid Seats took care of me and refunded the cost of the tickets very promptly! I love using Vivid Seats, and will definitely recommend it to all my friends and family.

Spoke to a couple agents (Honey & Ian) and both were friendly and professional. A++ transaction - Vivid is my go to for tickets. Searched several different sites and Vivid had the best price by far. Highly recommend.

Tickets arrived on time and the seats were exactly as listed. The buying process was simple and quick, but the service fees were pretty high. Overall a smooth experience, just wish pricing was more transparent.

When getting ready to see Pitbull I came to Vivid to get the best deal to see him and when I bought my ticket I was a little confused because the app sent me to my email then my email to my app but vivid support was happy to help me with my issue and assist me in getting my tickets so absolutely looking forward to my event and would like to thank them for all the help.

Very helpful at troubleshooting my problem and even provided help with accessing AXS app! I thought I would be deferred to AXS app to figure out issue with my ticket purchase, but Vivid was helpful until issue was resolved.

Ordered tickets months ago why send them to me last min? Do y'all even have the tickets? What a joke. Highly recommend Ticketmaster so when you order tickets months before an event you can have the tickets shortly after and not book a room and hope you get the tickets at the very last minute.

I had a great experience with the customer service. They were very informative and helped me get updated information about my concert tickets. Now, I’m patiently waiting for my new transfer to receive my tickets.

So far so good! I was sent to Vivid seats via my Capital One Shopping link. It was super easy to locate my event on the site, select my tickets, and make my purchase. Let’s hope everything is still accurate when we go to our event in August.

She provided great service. I want to hire her for my company. She performed excellent service. She provided great service. She provided great customer service. I'm very satisfied with the services provided.

Whenever I have had a reason to reach out for assistance the response has been prompt, helpful and handled with great care. I would recommend using Vivid to anyone. Great customer service!! My experiences I have had are trying to find out if tickets purchased have certain perks with them. Was provided with answer from Vivid I needed. The other instance was when we had traveled out of state for an event that was 2 days but when trying to attend the 2nd day there was a problem with our tickets. I was devastated. Since the tickets were a gift for my husband. I contacted vivid and explained the problem and they did everything needed to correct it and gave me the option of attending still or getting a refund. I appreciated how quickly they took steps to correct the problem and their handling of the situation.

Always has a great selection of tickets at a great price! User friendly and got my tickets right when on time for the location I wanted. Never have any issues when dealing with Vivid seats. Don't have to deal with anyone in customer service because everything goes well.

Bought tickets 5 months ago for a mega musical that occurs in 2 days. Now I receive a call from vivid seats saying my tickets ‘are no longer available’, offering me worse tickets at a small discount. Absolutely ridiculous. Now that I took my only option, I still don’t see the tickets in Vivid Seat app. Back to square one wasting my time, money. Worst experience

Honey M. was very kind and personable from the beginning of the call. She was very genuine and cared for the service she was providing. She quickly helped me order tickets for a concert when the app was not responding correctly. She went above and beyond to make sure everything was correct, and that I had a positive experience. I wish every customer service agent was more like her. Thank you again for your help.

Everyone was very helpful in helping navigate the system as I getting very frustrated not being able to retrieve tickets, just repeatedly looping from sign-in to reset password when I just needed to create an account. Thankfully, advised to use another email which worked.

Too many log ins are needed. An easier way to get tickets would be best.

In December 2025 I could not purchase verified tickets for Bob Dylan April 29 to Tyler Cowan Center with Ticketmaster. I had to purchase more expensive tickets for Cowan Center with Vivid Seats. Not enough tickets sold thru box office.

This was a very difficult process and I would not recommend. Hard to find tickets and had to use the help chat. Had to write a review before I could access them. Then I had to add to my review before I could submit it.

Excellent, fast and informative customer service. Contacted them Via the help facility and waited a few minutes. Answers were almost immediate. Representative also offered to keep me updated of future information.

Two emails, one app I have to download, plus open windows on a browser in order to get something I paid for. Before the event has even taken place, but over a week after I made the purchase… Does this seem efficient? Does this seem like a positive user experience? I used to just go see a baseball game. Now I feel like I’m planning a robbery, in order to give someone else money.

Bought tickets thru your site...and haven't got the tickets in MyTickets on site. They took my payment and now I'm getting a message from Ticketmaster about transferring tickets from Vivid...WTF? IF I WANTED TO BUY FROM TICKETMASTER I WOULD HAVE GONE TO TICKETMASTER.

I just had an amazing experience with customer service at Vivid Seats. I was panicking because I couldn’t find my tickets for my concert tonight. They were nowhere to be found! Readily, CS gave me a link, and there they were! Voila!

I'm always impressed when using Vivid Seats. My tickets are excellent, competitive pricing and helpful customer service. I recommend them to everyone. I have used them for basketball, baseball, football and even Adam Sandler.

I used Vivid last year for Chris Brown at Allegiant Stadium and it was the smoothest and best experience ever!!! I used Vivid again this year and purchased even better tickets!!! This will be my daughter's second concert experience and I thank Vivid Tickets for making it possible ❤️

I typically purchase tickets from Vivid Seats, however, this time I realized that I was greatly uncharged for the same concert tickets that were being sold for $30 less per ticket on Ticketmaster. I bought 4 total making me over pay by $120. This may be the last time I purchase through vivid seats due to this encounter.

The chat feature was easy to use and connect me to a person right away. My situation has not yet been resolved, but I do have confidence that it will be resolved in a timely manner. UPS attempted to deliver concert tickets, but I was not here to sign for them. I immediately put the form back on the door with my signature, but it’s been several days and the tickets have not yet been delivered. So I reached out to the chat feature this morning, and they are going to monitor the situation to ensure that my son and his friends have the tickets.

Tickets I purchase for session 3 Big East Tourney came in for session 2 instead. Was on phone for 3 hours trying to straighten out to no avail. Had to meet client for train to New York and purchased new tickets from Ticket Master for another $700.00. While on train I got a message that the right tickets were now available but It was too late to cancel Ticketmaster tickets because I already had them. Never got my $ 720.00 dollars back from Vivid. Will never use them again. Vivid said be no problem getting money back because it was their problem.

Always use Vivid for seats. Put in order for tickets at row 5. Got row four. Last game when I put in my order the tickets became unavailable and got messages and resubmitted twice. After second rejection Vivid called me and said not to worry, "We will get you tickets at same level or better for a discount." Got upgraded and tickets.

Always find good seats at good prices and the app is so easy to use. I have been buying tickets here for the past 5 years. So awesome that I get rewards from purchasing tickets here. Definitely better than StubHub!

Got some cheap tickets for Saturday at Talladega! Worked out great for a group of 15 people! Way cheaper to buy here versus at the track! It’s been awesome so far! Tickets were so easy to download and no issues getting in!

All good. No issues using the site at all. It was very smooth. It all worked fine and that's all I have to say on the matter.

Great seats. Game was nice. Price was fair! Enjoyed the food and drinks as well! Easy to buy and if I had any questions the chat was very helpful when I needed it! Also explained everything to me of how the process went with tickets as well!

Easy-peasy! Great site to navigate through! 👍🏻💯 I selected the event I wanted to go to. Then the number of tickets. Searched price and clicked on ones I liked. Then checked out and was as simple as that. The seller then sent tickets for download 20 minutes later.

Quick, easy, painless assistance. Helped me with exactly the problem I needed. Was not receiving email with tickets and was told exactly what I needed to do to access them. Solved my issue in a matter of minutes. No issues and no complicated back and forth.

I enjoy using Vivid Seats for the reasonable prices. I have yet to go to a competitor to purchase tickets for an event as Vivid Seats has decent pricing along with an easy-to-use app. I have been an active customer for close to a decade and not once have a gotten bad experience amongst using Vivid Seats!

We were frustrated with the queue and limited inventory for the Chris Brown and Usher concert. We really wanted decent seats on the Saturday concert in Atlanta so we purchased through Vivid. We found some with Vivid, and the process was great!

Straight to the point and provided quick access to solve the problem, I was a little upset due to the misinformation provided the day before and now I feel a little better about the issue I have. Thank for your assistance today.

Ian was a great help in assisting me with getting tickets after having an issue on the website. Very friendly, helpful and accommodating to my every need. He also suggested calling my bank to release the funds and while he waited patiently for me to be able to purchase the tickets.

Very easy, transparent pricing, great communication on order status, etc. I’ve been using Vivid Seats for years and “frictionless” is the word that comes to mind and also is what’s most important to me.

Fast and easy! Helped me navigate the app. It was great. Very simply and straight to the point in my issue with my tickets due to not knowing if they were valid or not for some denied thing that happened on my end. Very kind too.

Great app and it is very easy to use, Robin from support was the best support I have ever received. She even stayed on the line while I had to call the bank and then we were able to resolve the issue.

I’m not satisfied at all. I purchased tickets in section 117 and when the tickets were delivered I was in section 124. I contacted customer service. A live person was not available to speak with. I was directed to send an email with my concerns. As of today I’m still waiting on a response. Asking for better seats or a full refund $3400.00.

I contacted Vivid Seats via customer support/chat, I was informed that their internal team had deemed my tickets “valid” and that I would not have any issue using them. This conclusion appears to have been made without verifying the venue’s stated policy, which directly contradicts the written statements I provided. The tickets sold to me by Vivid Seats are not valid for entry to the event, as confirmed by the event organizer. This constitutes a failure to provide the service purchased and is inconsistent with Vivid Seats’ Buyer Guarantee, which states that tickets must be valid for entry. Despite providing clear documentation, Vivid Seats has refused to issue a refund.

I had a great experience with Representative. He was very courteous and professional. Representative met more of my expectations and very satisfied with all. I will go with Vivid Seats on my next purchase!

Experience ok. Would like to use my credit instead of credit card.,..

Very easy and convenient experience as far as the app, and outside of that I like that you give credit on cancellation. Unfortunately I’ve already experienced a rainout but since I went through Vivid Seats you helped me receive credit and for that I’ll keep coming back for honoring my time. Thank you.

Buying the tickets was easy, app is easy to work. I don’t like that I can’t see my tickets right away, but appreciate the company’s guarantee on my purchase.

The service was incredibly speedy and thorough. I’d recommend it to anyone with a question. I’ve had nothing but good interactions with Vivid Seats.