Vivid Seats Reviews

It’s literally easier for me to get into my bank than it is to access my ticket. There must have been 15 different verifications and links I had to go through in order to get to my ticket. I sat at the front door for 15 minutes and missed the band’s opening. I’ve probably left a total of 3 bad reviews in my entire life I’m not just complaining. Even once you get through the 600-factor verification, it’s a maze to find where the barcode even is. 2 workers at the venue were trying to help me figure it out and even they were stumped. Sorry for the bad review, but I won’t be using Vivid Seats again after my experience.

I purchased 6 and 4 tickets relatively close together and got a call from Vivid Seats. To my surprise they offered to put my group closer and upgraded my seats at no cost. And she was super nice and communicative. Top notch service. Sydney and Vivid seats thank you so much!

I bought a ticket to a concert by the Old Crow Medicine Show at the American Music Theater on May 9. I purchased the ticket in January and received a download so I could print the ticket. The ticket had an assigned seat and a barcode for entry. Yesterday I received a call saying that the seat was no longer available and I could have a refund or a new less desirable seat. I do not understand why I was sent a ticket for download and then the seat was taken away at the last minute. Two other seats a purchased and downloaded at the same time are supposedly valid. So obviously if I purchase tickets through Vivid Seats I cannot be sure that they will not be taken away at the last minute even after they have been sent to me. Consequently I will not be using Vivid Seats for any further ticket purchases.

I've had really good luck with finding tickets on Vivid Seats. When I first start looking for tickets, I'd go to other sites first now I always check Vivid first. The only thing I could say bad is that the fees seem to get out of hands sometimes and that can make me look elsewhere. Would like to see more vip seats also.

I recently purchased some Dodgers tickets and the process was so simple. The tickets were also cheaper than every other website that I saw. The delivery said it would take a few days, but they were delivered within an hour. I will definitely be purchasing from your site again in the future.

I am so thankful for the service that Destiny provide this morning! Without her diligence, I would not have received my tickets! Her kindness, understanding, and knowledge to accomplish the goal of getting my tickets to me before I left was very much appreciated. I spoke with several online chats about my missing and undelivered tickets and she was the only one that went above and beyond!

I was able to get tickets to a Pirates braces game the day before the game for far cheaper than buying them from the Pirates website. The ticket I got was $80 before tax on Pirates website but after tax on Vivid Seats I only spent $52. They took only a short amount of time to make my ticket available to me after going through the confirmation process. I definitely will be using this service going forward when buying tickets anywhere.

My experience is always seamless. Although the fees added to the cost of tickets is excessive. This will prevent the concerts that can be attended. The most recent purchase for Rob Thomas tickets cost a total of $400 for 2 tickets. I didn't want to miss out on them so made the purchase. The next day the tickets were half of that.

I will definitely be using Vivid Seats from here on out! I wanted to land Lady Gaga tickets and knew that it was going to be a challenge, but Vivid made it so easy. The transfer of the tickets was smooth as can be. Purchasing was just as easy. No pressure on having to wait in line or wait for a presale. I’m so glad I did it!!

I've bought from Vivid Seats a few times, not just for this recent Detroit Pistons game, and my overall experience has been good. Their price is competitive and I like their format. I'm definitely planning to continue using them in the future. If someone asked me about my experience with Vivid Seats, I'd tell them it's been positive. Their prices are reasonable, though I'd always welcome them being a bit lower. However, I find the value adequate, so I'd rate them around 4 or 5 in terms of pricing. I've never had the need to contact their customer service, as everything has worked flawlessly so far.

Celeste, Customer Service is phenomenal! Celeste called to inform me that my Beyoncé tickets weren’t honored by the seller. From that point on she went to work for 2 hrs nonstop. She was dedicated and determined to help me in finding a way to stay with my party of six. Thank you so much for your time, for calling back and most of all your top notch customer service and wonderful personality! You are truly appreciated!

I purchased Stray Kids concert tickets through Vivid Seats but am not going to be able to attend. Kim kindly walked me through the steps to list my tickets (seats and parking) for sale. She was incredibly patient and knowledgeable. The process required several steps and she stayed with me until the end.

My event ended up being great, and I got the tickets! But not until after I called and tried to get them transferred to the correct app. I couldn't transfer them there, so I had to use my Google wallet, which was not preferred! I was hoping to resolve my ballpark app issues yesterday, but was unable to, and I believe it's because the seller sent to the incorrect email address!

Eleece did a great job and was able to resolve an issue I with ticket delivery that the previous 3-4 live chats and 2 phone calls with tech support were not able to address. Really appreciate her help and patience through the process. I do think you need to improve your process since despite Eleece's excellent help the overall experience of having to reach out to Vivid Seats for help more than a half dozen times to resolve this issue is a problem,

I was able to get tickets to see Chris Brown this summer in Wrigley Field in the section I wanted (under the overhang to hide from the sun!) and at a reasonable price! I used Vivid Seats for my tickets to see Usher in Vegas, too! This app is great for attending out-of-town events!

Reselling process is not easy to navigate, particularly with stipulations around type of ticket (electronic), and time period for sale (not within 2 days). Also, a $100 service fee for a $260 ticket is akin to Trump's tariffs. Feels like robbery, and serves as a disincentive to utilize the service.

Honestly, hands-down, the best sales rep that I have ever dealt with he was very upfront. He was very personable. He was very informative and very friendly. We had recently been looking at getting a ring camera and Orion convinced us that you all would be a better fit. I would highly recommend him to anyone that would be looking for your home services. We have an autistic son and we feel much safer now having the camera systems on the front and the back door and the 24 hour monitoring system. The install tech as well was very nice and very accommodating to our son. Orion was willing to take the time to talk to me about our lives and our situation and it was very nice to have a sales person that didn’t feel like they didn’t care. You could tell that he genuinely cared about not only his job, but that he was invested in making my home and my children safer.

Seller overcharged and has not delivered parking pass. Because I am a premium customer I asked to cancel this parking pass and purchase a much cheaper and better parking location pass. But customer service rep was rude with false claims and now refused to assist me with my order.

I got my tickets easy and fast. No problems at checkout, in the stadium my team won, it was an amazing experience. Nothing for complaining!. Try Vivid Seats for any kind of tickets you need, concerts, games. I am using this app for almost a year, I feel good with the results.

I was to buy from Vivid. It sent me to Ticketmaster and I was charged $150.62 for 2 tickets that were $53 each. I tried to reverse the charge, called ticket master 3x. On hold over an hour. Had to hang up so now we paid way too much money. Very sad. I feel taken advantage of.

They fixed the issue.💕

Was great to find very good seats only a week out from the event. You guys kinda tax a bit too much with the extra fees involved. Other than that… Smooth and streamlined. Would definitely like more generous coupon codes released a bit more frequently. Much appreciated getting the tickets.

Our tickets were $5 each and for the seats they were absolutely amazing. We had a perfect view of the whole game and we had a great time. The memories my daughter is gonna have after that game & getting to be late to school the next day were well worth the money. Thanks, Vivid Seats!

Ordered tickets yesterday around 11am. Took the Vivid Seats team 6 1/2 hours to figure out why I never got an email to accept the ticket transfer. I was late to the event I bought tickets for. After it took all day on the phone with Vivid Seats, every time I mentioned refund they deflected the conversation. Not once did they make me feel at ease. If I didn't call and press the issue I would have been screwed. Last minute I called and the gentleman recommended a solution right away and it worked. Such a simple fix that could have been solved hours ago if the customer service team had any competence or compassion for their customers. I learned a valuable lesson. Avoid a headache and go with another resell platform instead of Vivid Seats.

Concert was rescheduled for a later date 8 months from original date. Refused to give a refund and basically told me google reseller sites to try and get money back. Customer service was no help. Will never use Vivid again or recommend. Lost 970 dollars tickets bought Feb 2025. Concert rescheduled for Jan 2026.

I would give your ticket delivery NO STARS if that was an option! It was the absolute worst I have ever experienced. I wasted well over an hour just trying to get my actual tickets. Even your customer service person couldn’t get it done. Your process is a complete disaster! I won’t be back!

The app says I have tickets . But I have not received e mail with link. No matter how much I hit resend button it won't send email or get me to the link. Don't know where the email is going. Please send an email with the link.

I bought a Oklahoma City Thunder playoff game ticket and got the tickets pretty quick after I bought the ticket. I liked that the ticket came quickly, didn't have to wait long for it to arrive. That was a good thing and hope the next time I buy a ticket from Vivid, it's just as quick.

I always shop around before I purchase anything. Vivid Seats are always the cheapest. Even at the last min you might score tickets far below face price. You can click on a seat and check your view out from where your seat would be. Ensuring that you will be confident that you will enjoy the experience. You also get incentive points to save up towards your next purchase. I recommend this app for any ticketing purchase.

I always find the best prices on the Vivid Seats app. The app is so easy to use. I think there are less fees than other websites. I also like to earn credit answering trivia questions. I like getting a discount for the tickets and I always want to get the best deal possible.

I looked for my tickets in the app on 5/2 and called because I did not receive them yet. They said to look in my email because they were sending them. 5/3 no tickets, called again. Same response, still no tickets. 5/4 I called again in the morning, finally the tickets were delivered but they were not the tickets I ordered.

I have purchased tickets from Vivid Seats in the past with no issue, however this time, after selecting and purchasing I realized that the tickets that I bought were limited view. I didn’t realize it until they were send to me through ticket master. Looking back, the only place it was mentioned was in the notes section, in very small print. I feel it should have been disclosed much more clearly, had I known I would not have bought those tickets.

I thought it was fantastic. Great job. I’d like to see more views from inside the stadium at possible seats so you can get an idea of where you’re sitting. I did use a different website in order to accomplish that. Looking forward to the concert. Thank you for that.

This company is nothing short of a scam. They promote parking space tickets but refuse to take any responsibility for the actual availability of those spaces. Their excuse—that they lack control over the vendor’s offerings—is unacceptable. I bought a parking ticket under their so-called "100% Buyer Guarantee," but when I arrived at the parking lot, there were no spaces available. After wasting an hour waiting, I had to search for another facility. When I reached out to customer service for a refund, they shockingly claimed I was ineligible because, despite selling the tickets, they have no control over the spaces at the facility. It's crystal clear that Vivid Seats operates as a legal scam company.

I bought a ticket to the Yankees May the Fourth game the day before the game day. The price was clearly stated and the purchase process was quick and straightforward. The ticket arrived early in the morning on the game day with very easy to follow instructions. Everything went so smooth! I totally recommend it!

I had a difficult time retrieving my parking tickets, and customer service was unable to assist me. I deleted my safari cache and that didn’t help either. The experience was so frustrating that I decided to buy from StubHub instead, and what a huge difference it made! Retrieving my tickets there was very easy.

It sucked! Tickets never showed up in my email! Had to buy more expensive in a competitor's app. I was charged $15 and should and would like a credit if not refund to my debit card. Please take care of this asap. I'm usually easy going and not like this, I have used this app in the past too but not to sure I will in future.

Ordered my ticket Saturday morning which was processed quickly and was delivered to my email address within 1 hour. Ticket was also available on the MLB app. I have one question, in the future, do you think that providing a screenshot will be acceptable? Overall I am very pleased with the Vivid Seats app.

0/2 with Vivid Seats. The first time I purchased tickets; the Seller did not actually have them. We had to wait three innings for customer service to let us know and we did not make it into the game until buying tickets elsewhere at the end of the third inning. In my second experience, I purchased tickets and tried to transfer them to a friend. This time, I received tickets but they vanished somewhere in the transfer process. They have some partnership with the Atlanta Braves which inserts themselves into the ticket buying process. I will will pay 3x more to buy them at the box office instead of using Vivid Seats.

The Vivid Seats app made buying tickets to the Yankees game fast and easy. I was able to browse different sections, compare prices, and see my seat view before purchasing, all from my phone. The interface is clean and intuitive, and the filtering options (price, section, row) helped me zero in on what I wanted without scrolling endlessly. Once I selected my tickets, checkout was straightforward, and I received them almost instantly in my mobile wallet—no printing or hassle.

I have purchased a number of tickets with you. And I only had one bad experience, it was my most resent purchased. Ticket took long to receive and the links that were sent didn't work. I eventually received them just had to wait a lot longer to. Almost missing the beginning of the game.

Wheelchair parking not available and refund was not issued. Unable to use paid spot. I could not park and unload. I had to pay for parking at another spot and tried to get a refund that should have been honored. Very disappointing service. I tried to notify vivid seat as soon as I encountered the problem.

I give this zero stars. I bought a ticket for a show last night and was scammed. They went to scan the ticket and it said it had already been scanned. I’ve never had an issue like this with you all but after last night I will not be buying any tickets in the future. I want my money back and will dispute if I need to.

I went to see Katt Williams. 10 out of 10! Highly recommend. My ticket was $60 less than the other sites. The order process was easy and simple. Ticket came to my phone. I was able to use tap to pay directly from my phone. I really enjoyed the show.

Sydney was excellent and has a beautiful voice. Highly recommend. Have her become a manager or get a raise as soon as possible. I wasn’t able to get help from about 10 people but then I talked to Sydney and everything worked out. If I could talk to Sydney every time on the phone I would be a lot happier.

I was very disappointed not being able to retrieve my ticket with the link shared via email. I was working with customer service and on the phone for over 22 minutes while I was continually told a specialist was trying to send a new link. The show started at 8:00pm and I was not able to resolve the issue with my ticket until 9:45pm. Frustrated while waiting for the new link, in the rain, while having friends waiting. I requested and asked to cancel my order. This ticket was not used and another ticket was purchased as the complete first part of the show was missed due to an error with the links shared for my original purchase.

Your platform should not allow ticket sales once an event has begun, especially for a musical that runs only 100 minutes with no intermission. A blanket policy of “no refunds unless purchased after 60 minutes” does not make sense in this context. I made the mistake while I toggled back and forth but the lack of refund is infuriating. While I appreciate being offered a credit, I feel strongly that a full refund is warranted. The customer service chat experience was extremely frustrating and unhelpful, and although the phone representative was kind, the overall process left me very disappointed. I will use the credit because I have no other choice, but I do not plan to use Vivid Seats again in the future unless there’s a meaningful change to how these situations are handled.

The parking lot had plenty of space and not far from the stadium. However, when I paid for the parking spot it said $43 listed but I was charged $70. Then on top of that the map location shows the wrong location on Apple Maps. I would suggest they fix the pricing and map location.

Parking pass purchase! I purchased a parking pass Highmark Stadium through Vivid’s website on 5/3/2025 for an event that is occurring 6/14/2025 and is not sold out! I called the next day 5/4/2025 to cancel and was told I could not. I feel this is unfair and unjust seeing the event is a month and a half away and not sold out. In addition Vivid only confirmed my purchase but has not provided me tickets. They said I will not receive those tickets until after 6/11/2025 but before the event. Vivid informed me that I can’t cancel the parking ticket! I believe there is a “three day cooling off” period in the state of NY for cancellations on purchases. However, I feel their policies of no refunds needs to be changed. I do plan on pursuing. It’s not about the money, it’s now about principle!

I love Vivid Seats. Not only do I get the best resale prices. They make it easy to find concerts and events. It's also super easy to buy tickets and receive them. I also love the mini trivia they give. Although I have never won the sweepstakes. I do like playing and building up tokens. The reward system is awesome. I can't wait till I use the credit I have built up for my next concert. Vivid seats is my go to.

Why I was prompted to buy extra insurance on my seat and amount was not disclosed on the site and later on $46 insurance fee showed on my credit card. Not buying anything in the Future anymore from your site. This site is joke.

I would advise all persons to never buy from VividSeats ever. I will certainly never do so. My MLB ticket was not properly transferred to me, which caused multiple issues: confusion even among Vivid support folks whether it was valid and I would have had issues reselling the ticket if I wanted to do so. I had to make MANY phone calls, over 6 or 7 days, to try to best ascertain whether the ticket was even valid. The Cubs’ ticket office had no record of me owning the ticket, which led them to believe I **may** be turned away at the time of the event.

I never could figure out how to get the ticket onto my iPhone. Why don't you simply email the tickets to the buyers. The only help was a robot telling me to click on options that didn’t exist. Don't know how I'll get into the concert. Took a photo of ticket that was on my iPad. I hope it works.

Parking pass didn’t work and the application didn’t let me activate parking pass with my license plate number. Repeatedly tried to activate and application kept saying I didn’t have a parking pass on my account. I have attached of image of my parking pass not activated. Had to purchase parking again because I couldn’t activate parking pass bought from Vivid Seats.

I had to talk to one person first who was VERY HELPFUL. Then I was transferred to Adrianna who was also VERY HELPFUL. Both ladies gave terrific customer service... I was frustrated before I called but I felt so taken care of and satisfied with their assistance today. Awesome experience. ⭐⭐⭐⭐⭐

I purchased 3 tickets and when I was sent the tickets I only received 2. I reached out to customer support and was live chatting with Mark. After explaining the situation and giving them all info he needed I was told that they reached out to the seller and they will be sending my 3rd ticket within the hour. The event I was attending was a Yankee game and it was a jersey giveaway while supplies last. I was there early and on time and as I waited for my tickets to be sent the line growing and growing.

Was an easy experience to buy my tickets for my two daughters and myself. Going to have a great time. First for my adult girls to go to a real concert. I really don't do country but doing it for them. Thank you Vivid Seats. I am surely going to be using your services again and again.

I bought tickets for me and my friend on the night of our concert and about thirty minutes before the start time, our order had still not been processed. We called Vivid Seats and were helped by Erica who stayed with us on the line for over 40 minutes, calling AXS and making sure that our tickets transferred in time for the concert. She even stayed on the line with us as we scanned into the concert to make sure everything was in order. I was skeptical about using Vivid Seats, but Erica made the process possible, and she was so extremely helpful! Thank you Erica!!

When I’m looking for tickets and Ticketmaster is sold out of tickets, this is my go to spot over SeatGeek. I also enjoy getting a free ticket of equal value or less when you collect 10 stamps. That right there is a ticket to a free game. Thank you Vivid Seats.

After my team (NJ Devils) playoffs were cut short due to elimination Vivid provided me with a refund plus a little more money back which is awesome! This allowed me to score great tickets to a Yankees game that same day! I would highly recommend Vivid Seats and I plan to continue to use Vivid for all my event needs.

Joyce helped me navigate a confusing situation where I couldn’t access my tickets. They were lost between multiple email addresses. She was patient, knowledgeable, and knew exactly how to help. I give her the highest marks for customer service. Thank you very much, really, really helpful and saved the night.

I would give it 5 stars, but for the past couple months. My favorites have not been showing app or they show app in random order instead of chronologically, causing me to miss some shows. If there is a fix to this, I would greatly appreciate it because it would help me plan my concerts better. Thank you.

This became a thoroughly dissatisfying experience once fees, taxes, and a delivery charge were added. I could have bought the exact same tickets on SeatGeek for about $250 less. You’ve lost me as a future customer. I’m notifying American Express, hoping that they disqualify you as a future Membership Rewards partner.

This is a terrible and predatory site. There is no way to refund tickets and you don't get to pick your seats. Never use this site. They offer a cancelation fee, however there is no way to access that and the only way to make a refund is to become a seller yourself.

I spent over $1200 on tickets from your exchange site that had a face value of $170. When I contacted your customer service to relist them to get my money back I was told I could not use your site and had to go to third-party site to relist them. Two different employees at Vivid told me this. I’m extremely dissatisfied with the service and thing it is horrible business practices to allow someone to be charged ten times face value of the ticket and not offer any recompense when they cannot attend the event. I will never use Vivid again and I will make sure no one I know does either.

Did you know that the final price you pay on VividSeats.com is often far higher than what’s initially displayed? That’s because they use a deceptive tactic called drip pricing—a misleading practice designed to lure consumers in with a seemingly low price, only to pile on hidden fees after you’ve entered your personal and payment information. But it doesn’t stop there. Vivid Seats can add over 35% in surprise fees—labeled as “Service Fees” and “Transfer Fees”—after you think you’ve seen the full price. It’s a bait-and-switch strategy that’s become disturbingly common in the resale ticketing world.

Not having the tickets and waiting to see if I’ll actually get them is pretty stressful, especially when the event is out of town. So, how is one to make plans to go to a venue when you have no actual tickets in your possession. I know the website states there will be a ticket refund but there won’t be a travel refund.

Found better pricing, not too happy!!! Thought I was getting a fair price until I shopped around and found that was false. They showed one price and then added a bunch of fees after the charge!!!! Very disappointed!!! Thought I was paying one price and got charged another and now left holding the bag!!!!

Cheapest tickets I found as well as adding points to my account! Working towards my 11th free ticket! The seats that we got were absolutely amazing and I was able to get them for an amazing price! I use Vivid for all of my ticket needs, from baseball, to concerts, they have it all! Thank you, Vivid for being amazing!

Terrible experience. Cost me a lot of money. This company should be ashamed. I got 3 tickets and I couldn't transfer them anywhere. I couldn't even resell them on your platform. It was the worst thing ever. When I spoke to the agents they blamed the customer for a poor transfer. Then proceeded to tell me to call Ticketmaster. With Vivid Seats issues. So not good.

Kay was awesome. My tickets I purchased happened to be bought by someone else. She went ahead and upgraded us to floor seats due to the misunderstanding. I will never buy from another ticket website. They truly care about their customers and know how to keep the customer happy. :)

I called because I can never find the fees before purchasing. Kim told where I could find them but I didn’t go back on to check. She helped me purchase the tickets through her. It was a great, easy experience. I have made many purchases through Vivid but always online. Kim was great.

Vivid Seats was an easy and fast way to purchase my tickets. I received the tickets in my email and I could also pull the tickets up on the app. Both were easy to navigate through. We had a great time at the game and we will be using vivid seats again.

This company sold me tickets to a show that was not taking place on the date on the tickets. The actual date of the show I am unable to make and they refused to refund my money. They do not care regardless if they rip people or not.

The representative who assisted me spent over 45 minutes helping me. She was courteous, knowledgeable, certainly patient, and took her time to best explain and walk me through the selling process. She is a true asset to your company. You are lucky to have her and I was grateful she was there to help me.

I have enjoyed my experience with Vivid Seats.

Vivid Seats' pricing seemed reasonable compared to other ticket providers. I didn't experience the price gouging that I've seen elsewhere. My purchasing experience, especially for a recent Jason Aldean concert, was smooth and straightforward. It was easy to buy tickets, and I appreciated the process. I've used Vivid Seats three or four times now, and I've consistently had good experiences. I certainly plan to continue using Vivid Seats for future events.

Vivid Seats has fair pricing and they offer transparency with fees up front. I've never had any negative experiences with them, and I find their app quite user-friendly overall, though it sometimes notifies me when there's nothing new. However, I've taken it as part of their customer engagement tactics. I took advantage of their rewards program, particularly after purchasing my eleventh set of tickets, and received a discount. Regarding their ticket pricing, while competitive, I do find the fees across the board to be generally high, warranting just a 2-star rating for this aspect. Other than that, I'd recommend Vivid Seats. The rewards program is terrific and the app is great.

I heard from a friend that they had a good experience with Vivid Seats, so I tried it and it went good. I typically purchase tickets for the Boston Red Sox and occasionally for the Boston Celtics games. Over the two years that I've used Vivid Seats, I haven't encountered any significant issues. On one occasion when I did have a problem with a ticket, I contacted customer service and they resolved it promptly. This responsiveness does make purchasing even more reassuring. The user-friendly mobile app is particularly convenient; everything I need comes up easily, and I can select my seats without any hassle. I've also tried their rewards program, which offers additional value. When asked if I would recommend Vivid Seats to others, my answer is yes—they make it simple.

Navigating the website was straightforward but, when it came to the total cost, I was a bit taken aback. Initially, I thought the tickets would be around $400 for two, but fees bumped the price up to $650. The platform itself was user-friendly. However, the fees felt high compared to peers who scored closer seats for less, which was puzzling. This mixed experience is why I would personally rate the overall service a bit lower, considering the unexpected cost increase.

I've always had a positive experience with Vivid Seats. I recently purchased tickets for a Def Leppard concert, although the event hasn't happened yet. I've received a confirmation but not the actual tickets.

Ordered more tickets lately and as usual fantastic deals with quick and easy delivery. Only time I've ever gotten a terrible deal was when I bought them somewhere else. I learned my lesson and Vivid Seats is my forever go to ticket app. I go to at least 5 concerts or more a year so it really pays off getting a good deal.. :)

During my experiences with Vivid Seats, I took advantage of their rewards program, which turned out to be a great decision. Through the program, I received a complimentary ticket to a soccer game, and we even stayed in the suites. This was an invaluable perk since the ticket was quite pricey, so it really paid off.

Having attended Miami and Atlanta United soccer games through Vivid Seats, I consistently find their services to be dependable. I use the app on my phone, which makes the process exceptionally convenient. It's straightforward and user-friendly.

Initial mishap was fixed by excellent customer service. After missing out on a $20 promo due to a system glitch, I was feeling annoyed. However, within a few days of my review, someone from Vivid Seats personally reached to apologize for the mistake and that they saw the issue on their end to be able to fix it. Furthermore, they offered me a $20 refund on my purchase to make up for the promo code glitch, in addition to a store credit in the hopes that I will make another purchase from them.

I received a 2nd follow-up call today to let me know the refund had processed, and I’m very appreciative of the effort they’ve gone to to leave me satisfied. After this, I’d have no issues recommending Vivid to anyone making a ticket purchase, and I’ll definitely purchase from them again!

There was a cancellation for one of the concerts that I had bought tickets for, and rather than receiving a refund, I was only given a credit to be used towards another event. This was disappointing because I expected a full refund, which didn't happen. I've had experiences with other ticket services like Ticketmaster, and I've never encountered a situation where I wasn't refunded, so this left me very unhappy with Vivid Seats. Honestly, this experience made me certain that I won't be using Vivid Seats again.

I often attend sporting events like NBA and football games, and Vivid Seats seem to have some good offerings. I've used their rewards program recently, and it was worth it. I made enough purchases that one of my tickets almost came entirely free, which was great.

When purchasing my tickets for an upcoming show, the website glitched and refreshed, thus prompting me to purchase a second set of tickets that I did not need. I was then stuck with these extra tickets with no way of refunding them. On top of this, trying to sell them with the brutal fees made it impossible to make back the money that I lost. The customer service experience I had was not good (a chat bot that had no capability of truly understanding my problem) and prompted me to sell my tickets as that was the only solution, despite this issue being the fault of the website/company.

The app always has what I’m looking for and at the lowest price. Never had an issue when looking for tickets. The seat selections never disappoints when looking at a venue. I would definitely recommend this site to others to use whenever they are looking for any type of entertainment tickets. Nothing but good service.

My experience with Vivid was not good. First the price that I paid wasn’t the one that was shown even with the first layer of taxes. And secondly I received the link to download the tickets just an hour and a half before the start! I will not use vivid again probably.

The cost of the actual ticket was really a decent price. The $108 service fee plus taxes was just outlandish. I get it, people are moving to the digital era but the fees are crazy. I really hope they can at least give a break down of why the fees are so high one day to help consumers really understand.

I have spent hours on the phone with Vivid Seats try to navigate the ticket buying and selling process. It is arduous!!! I wanted to take the time to reach out to the management at Vividseats to recognize a couple of people at your company. Please take the time to read the small novel of notes they have had to keep for my account. First Jordan. I have actually spoken with him 2 times now and he is an absolute attribute to your company! Second Tanya, who is doing an incredible job also. And Kay, finally helped me figure out a credit and expedited my refund. I own a company and 90% of the feedback is people calling when they are upset or to complain, I think the opposite should happen also. So please commend them and thank them again for me for their wonderful customer service.

Terrible experience. I bought a pair of tickets for a concert. The concert was postponed to a TBD date and they refused to refund me. Horrible customer service. Save yourself the hassle and don’t buy any tickets from them.

I purchased a parking permit for an Alan Jackson concert in Tampa Florida April 26/25. The location was great but the price was a complete ripoff. I paid $78 plus fees and taxes for a total of $110. Upon reaching the parking lot the on site fee was $45. I will never use your service again. I understand the convenience of purchasing online has a price but not the ripoff your company charges. Again I will never use your service again!

I really enjoy playing the trivia games. I am not familiar with some of the groups but sometimes I can make an educated guess and even get close. Unfortunately, I have not won any of the prizes that have been offered. I do get tickets but I'm not sure what they actually do.

I like the service, except for the last purchase of tickets for a Cubs game. The App did disclose the tickets were obstructed view. They were literally the worse tickets in the park, behind a support beam. I ended up buying tickets at the park for seats spending another $400. I would not have bought the tickets if they had been disclosed as obstructed before purchase.

Had tickets to Wicked at the Eccles Center in SLC. The tickets didn’t show up until about 3.5 hours before show time making it very stressful. My sister who also bought tickets never received hers. She had to buy tickets at the show box office. Vivid needs to vet their third party sellers.

3 minutes after buying the tickets I realized it was for the wrong day (because of a rain postponement). I tried to cancel the order immediately but obviously that did not work. I tried to use your chat and it was unhelpful. There should be some sort of grace period, especially because the tickets had not yet been transferred to me.

After the trouble I had, and the terrible customer service I received— finally someone came through and was patient, understanding and logical. Thank you for reinstating my belief in your service!

I purchased two tickets on Vivid Seats for the Oct. 31 performance of “Waiting for Godot.” The seats were to be in Center Balcony C. I do not believe the tickets I’ve purchased from Vivid Seats exist. On the theater website all but one seat in that row is still available. I reached out to customer service to request a refund and they were completely unhelpful. Please avoid doing business with this company!

I love looking for tickets here. It’s always so fast and easy. I normally get the tickets quick with hardly no wait time. The service fees are high and wish that was better. But I will always use them to buy all my tickets. Would recommend them to everyone and everyone I possibly can. Overall great experience.

I was skeptical with all the scams these days. I am extremely satisfied with Vivid seats. The process was very easy. I was concerned that tickets may not be delivered until the day before concert but I they were delivered 2 weeks after purchasing. I will definitely use them again.

On this app, I had the wrong email address. So that’s why I got in touch with you guys to get my new email set up on this app. Wanted to get this set up so I could get my not notification of my new purchase of tickets. Please make sure that the new email is set up on this app.

Bad experience, the Yankees vs Toronto Blue Jays game was suspended due to bad weather. The Tickets for today, Saturday, April 26, 2025. They are not valid according to the official statement from the Yankees for the doubleheader game tomorrow, Sunday, April 27, 2025. That is a lot of inconvenience and you have a policy of not returning the money. Vivid Seats are my favorite, but this shouldn't happen.

Absolute textbook customer service. From a customer service manager’s perspective this was a truly remarkable experience and I cannot express it in a short amount of words. This field needs more of her! I had an issue trying to find my ticket that I purchased and was walked through all the way. Outstanding rapport for anyone she is assisting. Thank you so much!

It is so easy and very clear on explanation of location for the seating area for the events I go and have recommended friends to come and check it out and I’m sure they will be very happy and excited that they have bought tickets in Vividseats.com. I will keep on buying for this website as I like that when after buying 10 tickets and get some rewards for it that’s awesome.

Adrianna’s professionalism was truly outstanding, making the entire process smooth and stress-free. She took the time to address all my questions and concerns with care, demonstrating a genuine commitment to helping me. Her kindness and approachable demeanor made me feel valued and supported throughout. I’m incredibly grateful for her assistance and highly recommend her services. Thank you for going above and beyond!

We went to the Clippers game and were unable to have our tickets scanned. It was a terrible experience. We paid $250.00 of our hard earned money and couldn’t get into the game. Only until it was the 2nd quarter of game did we find out we had to go wait in another line to get assistance that had a 30-45 min wait, which means we would have missed also the 3rd Q. I guess Vivid makes you go through the Intuit + Clippers app to get your tickets but the tickets weren’t available there. Awful experience and I’m hoping we can get refunded for this. We weren’t able to attend. We had to end up leaving.

I could have bought tickets at the door night of the show for 100.00 less. I could have 2 tickets in hand at this moment for General Admission for 80.00. For what I paid you I could have had a private table with bar service. I hope I don’t see your tickets in my inbox so I can save 100 bucks and buy them for 90.00 night of show at the door.

I truly believe this seller site is a scam. I never received the tickets I purchased from them and when I tried to call customer service they were rude and unhelpful, reading from a script in circles without listening or helping me in any way. I'm out over $450 because of them.

NEVER USE THIS SITE FOR TICKETS. I bought tickets in February for a concert on May 5th. Was charged $500 dollars and still do not have the tickets in my possession. They did not disclose until after purchasing that I would receive the tickets ONE DAY BEFORE the concert. Ridiculous. I am expected to travel to the venue in hopes that I receive the tickets, after seeing so many other reviews from customers that didn't receive theirs or received fakes? When I tried to contact customer service through their chat, they straight up lied and told me tickets have not been released by the venue yet. This I know to be false as my friends bought tickets in the same section and row as me and instantly received theirs through Vivid Seats, which have now been accessible in their Ticketmaster accounts for months. Never again. Will be reporting them to the FTC, BBB, and disputing with my credit card company. Do better.

She was very friendly and patient with me. Very friendly. It took us a bit to figure it out but We were able to resolve the issues. I was very satisfied with the customer service I received. Very helpful!!!

I find using the website easy to use. I like that I'm offered a discount after so many purchases. I also enjoy doing the games/trivia. I recommend this app to anyone who likes to go to events. I use it for games and concerts. I like that it makes suggestions about events or concerts that I might like to attend or be at.

I didn’t have the option to only buy 1 ticket, I want a refund for the ticket that was not used. Plus, when I got to the event, they almost didn’t let me in because this website did not inform me about how to get the ticket QR codes. It was very confusing.

Best Price I could find, I’ve consistently used Vivid for years! I always check the other apps, Seat Geek, Ticketmaster, AXS and at least for sporting events 10/10 times it’s the cheapest option and the best deal. Highly recommend Vivid Seats to anyone! They are the best out there for sure!

App has easy to buy tickets BUT the service fees are absolutely outrageous. I just bought 2 playoff tickets for the St. Louis Blues game and each ticket had a $65 service fee. So essentially $130 just in the service fees and then the tax on top of it. It was easy to get the tickets and didn't have an issue. However will be the last time I use them because the fees are ridiculous.

I dealt with Adrianna tonight regarding an order, for a game coming up, in which I have not received tickets as of yet. She was very helpful and friendly, and able to come across as searching for an answer to my situation. She gave clarity and was easy to deal with.

I purchased two tickets with Vivid Seats for a show in Brooklyn, NY on April 12,2025 at the Barclays Center and was denied entry to the event because of circumstances out of my control. I called to request a refund because I read their Terms of Use policy and it stated if we have trouble gaining entry not at our own fault or Covid-19 related we are deemed a full refund as sole remedy. The first agent stated that I would have to take this up with the venue for a refund. That was not acceptable! That following Monday April 14th, I called to speak to a representative about the matter again and he said an internal investigation would be done on the SITUATION, as far as seeing why they weren’t admitting remaining attendees inside, they advised me to give them 3-5 business days. Never heard anything back, not a call or an email.

Was charged twenty five dollars for a "service fee" on top of the sixty dollar fee for parking. It didn't show up until I had approved the payment. When I tried to cancel the transaction there was no method available. Junk fees are outrageous, coloring my feeling about attending AC/DC concert.

The customer service I received today from the agent from your sales department was stellar. Because the Ticketmaster process is complicated and not terribly clear, I reached out to Vividseats for help. Your agent guided me through the process patiently and clearly. And she remained in the line until the transfer to my buyer was complete. She is an asset to your organization.

Everyone was very friendly & easy to work with. They were all extremely patient helping me to put a concert ticket up for resale. Highly recommend. Thank you to everyone that assisted me in a process I was not familiar with. It took quite a while, but grateful they continued to assist.

I was very disappointed when I later found out the tickets I bought were highly inflated in price with no reason. The company is aware of this and they do not show you the price you paid after you complete the order. It isn't shown in your account or on the emails they send either. I won't be buying from Vivid Seats again.

Got to see one of the best baseball games I’ve ever heard of, without the $20 fee that StubHub tried to charge me. Tickets were delivered easily and affordably. Made me and my two friends' day. I salute you. Had a good time.

I found Jazz Chisholm Jr. giveaway tickets at Yankee Stadium super cheap on Vivid Seats, way less than other sellers. I got five tickets for me and my friends can’t wait for the game! No codes needed, just a great deal and an even better time ahead with the whole crew.

SCAM COMPANY. I didn’t get my tickets for weeks. I filed a claim with my cc company because I hadn't received anything, but the claim was closed because Vivid Seats said they had them and apparently you can't file a cc claim twice with Capital One. Anyways, the day of the event, I started to panic and so I call and they say, “Oh, we’ll email them today, your email was wrong.” I head to the event that night, turns out they gave me tickets to the right event but to the showing that happened earlier in the day, my fault for not looking close enough, I guess.

I'm still out off by the process of paying for tickets several months before I receive them. I don't think people should sell tickets they don't have. I also think what actually happens is that tickets are sold months in advance for $X dollars and if the price goes down, we get our tickets at the higher locked in price. But if the price goes up, our tickets at resold at the higher price to someone else and we're given a refund. It's not a good or honest system. Tell me I'm wrong.

The experience with Vivid Seats was GREAT. When deciding to purchasing a seat, it only states the section one will be sitting in. It would nice to be able to know which seats I am going to be purchasing. Not just the section. I was happy with my seats I was assigned. GREAT GAME. Thank you, Mattric

You really need to state upfront BEFORE tickets are purchased that tickets can ONLY be accessed in app ONLY. NO way to open or print from email! My phone is old and cracked and does not work properly AND was full of photos and video. I had to upload everything on my phone to a laptop whose hard drive is also crashing just so I'd have room to download app. The download still took 45 minutes. The whole thing took more than an hour, stressed me to the max, made me 20 minutes late for the concert which is Frampton's last tour and was really NOT cool!

Incredible show, incredible experience- all because of an incredible app with really great customer service and so many incentives. LOVE Vivid Seats and I am so grateful for the tickets I won to go see Myles Smith in Chicago. Wonderful show! Vivid seats is the only app I use for my tickets!!

Ticket purchased, but service and system are terrible. Ticket only accessible via web url, which means must have phone service and Internet connection to enter event. Stubhub allowed v similar ticket two wks prior to be purchased and stored in phone's wallet so I wouldn't need service/connection. C'mon, Vivid Seats, how bush league can you be?! When trying to resolve, support personnel were terribly underwhelming, until I finally realized their system is just woefully inadequate.

Vivid Seats gave me a full refund for the tickets.

Never buy from this app. They said they delivered in February but I don’t have them. The theater gave us 2 tickets. Go to the venue or theater to buy. This was my birthday gift and if the theater hadn’t given to us we would have missed a good play. I’m still out 151.00!!

Excellent website very easy to use very quick transferring tickets to you. The website is awesome. I have used this website numerous times and keep going back. I highly recommend Vivid seats as it’s the best place to get tickets especially on the day of the show or even a few days before the event. When people sell tickets they are usually extra and you get to meet nice people that have the same interest in music or cultural events as you.

I find it extremely stupid that you’re not able to cancel tickets with this company. I never clicked confirm and the stupid order went through and took more than $500. If you're unable to cancel and refund tickets then don’t sell nothing at all. I called the company and the stupid worker says “unable to cancel you have to sell the tickets on a website online”. Dumbest response ever.

When we got to the venue there were people in one of our seats. Their ticket had the same seat number so we were moved by staff to a seat twice as far from stage. I bought parking supposedly at a discount and paid over twice what parking was at the event. At this rate I am inclined to no longer use this app.

I don’t mind paying fees but it’s very disingenuous not to disclose the fees before paying. This is tantamount to bait and switch tactics. The only cost that was listed was the base cost. This is was very disappointing, and to think that I left Ticketmaster to give you guys try. Needless to say, we won’t be back.

This place is a scam. They have a guarantee however we still have no tickets and no money back. The customer service is horrible. We have called 4 times and they refuse to allow us to talk to a manager or return calls. We still have no tickets and no money and we had to purchase from another site just to get access to the game.

I am a 74 year old woman on a fixed income and after 30 minutes on a chat today the refund I requested and was lead to believe I would get turned out I was mislead. My ticket could not be accessed at the parking lot and I had to find another place and pay again. It was extremely confusing and embarrassing.

Excellent service, received ticket right after purchase. Have used this services multiple times and have been pleased. Would use again and would recommend to a friend. Would like a feature that if tickets dropped to a certain price to receive an email notification. I like the rewards program also and have used it on prior purchases.

I had TWO tickets in my cart. I Went through checkout and was only sent ONE. I had checked the cart multiple times like I always do. I was even looking at another site for the same event at the same time, same amount of tickets in the same section for around the same price. I went with a Vivid Seats because it was my first purchase and they offered a discount code. After I noticed the mishap, I checked the other cart which still had the same tickets for $10 more (total). They would not rectify it in any fashion. Would not cancel, refund, offer a discount on another, offer to make sure I could get a seat next to my husband... Nothing. Just blamed me and said “oh well”. Take a screenshot of your cart if you go with them. This was my first time with Vivid Seats and I’ll never do it again. I should have spent the extra $10 on the more reputable site! Vivid Seats, you’re the absolute worst and I’ll tell you again and again.

We still have not been able to access our tickets. We've spent several hours on the phone with you people and at the end we were told, "We can't help you. Try later." Our game is tomorrow and we still do not have tickets. When we asked to speak with a supervisor we were told there was no one higher to speak to.

I wanted tickets to comedy venue and was directed to the app. It was very easy and user friendly. Clear options and many extra features. Overall, I will use this app again because it does everything I need when buying tickets online. There is no reason to look elsewhere for ticket management, and I can receive digital tickets on the app, that allows me to have tickets ready without fear of losing my physical tickets. It saves time and worry. There are also promos and bonuses available the more you use the app

I was promised a 10% discount at checkout, the price never updated after purchase losing me ~$60. I've always recommended Vivid but I'm not so sure after my last experience. The price of each ticket was quoted as 289 dollars per ticket (fees included), when I purchased the tickets it was for 321 per ticket (fees included).

You sneakily added the service fees AFTER choosing the insurance options. I feel that is incredibly sneaky and will prevent me from using Vivid Seats as my go to ticket provider. You should have a filter option that includes service fees in the price so users aren’t wasting their time looking for tickets, only to find out at the very end the service fees nearly double the total cost

I was denied entry at the gate with my ticket. They told me they would send me something to fill out to get my money back but I have yet to receive that form. I could not even go to my concert. I’m out almost $90 on a ticket I could not use.

The ticket purchasing event was quite a simple exchange of funds for goods and services. Tickets were great. If only they included a victory from the Cincinnati Reds, professional baseballs first team.

I've consistently used Vivid Seats for my ticket-buying needs. The purchasing process is seamless compared to others I've encountered, and I like how reliable they are. I participate in their rewards program, although it wasn't until recently that I discovered I was even signed up for it. There's something satisfying about earning cashback, even unknowingly. Considering all this, I plan to use Vivid Seats again in the future. Overall, I would definitely recommend them to my friends based on my positive experiences.

Had such a great experience with Vivid Seats. They made this so effortless to pick up my wristbands! Thank you so much Lindsey, Shelby, Victoria, and Alex for your help! Love the cute set up. Will be coming back for the glam tomorrow! Cannot wait to come back next year! Thank you vivid seats!

I got my tickets fast and easy. I was able to apply my credit with zero problems. I got my tickets fast in the app. And receipt in my email. I will continue to use Vivid for fast, reliable, cheap tickets for all my events. Thank you again. Will recommend to my family and friends. Playing games on the app. Helps you receive points to use on different events.

The ticket transfer experience from Vivid to AXS app was a little awkward (I had to call the customer service line to complete the transfer). But it worked out in the end. The venue is nice in terms of decor and amenities but I have a couple of petty gripes: the beer selection is kind of lame (lots of boring American lagers) and the acoustics of the venue aren’t the best. Overall a good experience though and I would go here again.

Def will not be using this app ever again. The fact that I had to download an additional app to get my tickets is insane. It’s also crazy to think that I was unable to add the tickets to my Apple wallet is equally insane. Please do better next time because currently y'all are trash. Have a great day.

Your website should state clearly that you are a reseller, and not representing the actual venue or the artist. It was very predatory that I went ahead and bought tickets for the show, when they were clearly tickets available from the venue. However, because you did not state you were a third-party I paid your ridiculous $20 Service fee and the extra money for the ticket. I would like my service fee refunded at the very least. I am going to complain to the Better Business Bureau. I know you offer a service, but it is your website that needs to be more straightforward and direct with the consumer. You need to be more direct with your customers.

I was sold tickets for seats that didn't exist! The customer service experience was ridiculous, lied to up until the day of the event. Holding my breath to see if I receive the promised refund. Worst experience, lied to, overpaid for SRO seats. Spent hours on the phone and on hold!

I purchased 2 tickets (sec c, row q) for Chris Isaak at Isleta Resort and Casino on May 10th on Vivid Seats on April 12th. I discovered the tickets I received were 3rd party resale (scalped) originally purchased on eTix for $50 + $3 processing. I visited the eTix site and confirmed I could purchase tickets in the same section and row for this price. Vivid Seats charged $82 per ticket, plus about $35 per ticket in service and download fees. So total of $234.16 instead of $106 on eTix. As you might imagine, I feel like I was ripped off. Definitely going to shop around for future concert tickets rather than just buying from VS.

Vivid Seats is always my go-to. I have always recommended Vivid seats to a friend. All of the components on Vivid seats make this a great app. I love the Game Center on the app where daily quizzes show up. This always makes me come back! Great stuff! One thing I would request for vivid seats to incorporate is a 360 virtual view for the seats in all venues.

I have never had problems with you guys, I have used this app for years now. And yesterday 4/15/25 I ordered 2 tickets separately because you guys only had 1 ticket options or 3 tickets. I bought the 1st one went perfectly fine, went to go buy the 2nd one and still today 4/16/25 have never received the 2nd ticket. My account was charged. Very disappointing.

I purchased tickets via Vivid. There were a lot of choices. Which was good. But as you scan seats, it shows the price of the seat. Fair enough. You then pick your pair of tix and check out. SHOCKER. Then you see the fees. Two tickets were $664. Tack on the fees of $266 and wallah $935 for two tickets. How's that legal?

Awesome prices and easy to buy and navigate to where you want to sit and what location. I would definitely recommend buy tickets to any sports events or concerts. The other websites and apps sometimes have hidden fees. With Vivid Seats it tells you if there is not right away and what the price would be.

I will be writing a letter to Vivid explaining my horrible experience. We arrived at the ballpark early but were not able to attend the game because the tickets were never approved by the seller. After spending about an hour on the phone with a representative who tried to swap them for other tickets, we were still unable to receive any tickets and therefore, were unable to enter the ballpark to attend the game. I will be expecting a full refund.

Very easy to find and buy a baseball ticket and found it later in my app ready to use. I also like playing the app trivia game and earning credits. Also have seven tickets banked toward a future award.

I Was having an issue scanning ticket for a while. Was stuck at the gate. Had to keep rescanning and trying again elite. Had to check history after while. It ended up working though. Good experience after that whole mixup. But the game and seat was pretty nice area. Food and drinks were amazing.

There was an error on the order and I noticed it immediately but it was too late. Due to this experience, I will never use Vivid Seats again. Will gladly pay more elsewhere. There should be at least a 12-hour window when you can modify the order. Especially when the show is two weeks away.

Easy and accurate app to use for purchasing tickets to any event. We've been using Vivid Seats for over 10 years now. We've never had an issue purchasing tickets. I highly recommend anyone to try it at least once and give it a try to an event. Our latest purchase was tickets to an AC/DC concert at AT & T stadium in Dallas.

Terrible. Your app gave me misleading information and the wrong seats for a ridiculous service fee. I will NEVER use VIVID again and have deleted the app. I intend to tell all of my friends and family to never use your service again. You are a joke of an organization.

I bought expensive tickets for a Broadway show through Vivid Seats. I was told the tickets would be delivered by email on the day of the performance but they never arrived despite my repeated inquiries. Ten minutes before showtime, I received an email saying the "tickets were no longer available." I received a refund for the ticket price, but that did not make up for the disappointment and the expense of making the trip to New York.

Vivid Seats was courteous and professional when I was sold fraudulent tickets. They were helpful and remedied the problem!

I bought parking pass for the government center in Boston MA, and when we left the parking garage it didn't work and I had to PAY AGAIN... So I will never buy anything else from Vivid Seats. I would like to be reimbursed for my parking since I had to pay twice

Great experience and excellent customer service! Will be using for all hard to get ticket events. Our seats were great and the process was smooth. If you’re going to a concert then you want good seats. With Vivid, I know my tickets will arrive on time and ensure me a stellar experience.