Vivid Seats Reviews

Was a bit terrified when it said that my tickets would only be delivered on the DAY OF a show that was SIX MONTHS AWAY instead of immediately like literally EVERY other performance website I’ve used before… Buuuut I just got the tickets like a week or two after placing the order, with six months to spare! Sooo it worked! This time! Hooray! …Seriously: PHEW! I have little intention of using Ticketmaster again until I can receive a guarantee that THAT kind of a scare ISN’T going to happen again, but I’m looking forward to the show, and can report that it worked, and a lot sooner than it said it would! THIS TIME!

Had trouble getting tickets on my iPhone. With the Vivid seats Help App I finally received them. 👍. I had to log out and back in, which I had already tried a few times whatever the help Center did it worked.

Checking out was easy and I revived my tickets immediately after purchase! I’m glad they are able to be printed out and also saved via pdf. Sometimes it’s hard to share the tickets if they are only digital.

I'm older and not tech savvy, and I already have the Vivid Seats App, but I order the tickets through the website and it was very challenging getting the last step to claim the tickets. I had to put gmail on my phone (which I hate) to finally get the app to recognize the purchase. This is ridiculous. Also, when the tickets were delivered, it was by Ticketmaster and what an amazing smooth process they made it. If I had purchased through the app instead of website it most likely would have been okay, but I am 65 years old and this was hard for me to figure out. I spent 3 hours on what should have taken 30 seconds.

Quick and reliable service! Also, kind and respectful. I had a concern which I’d been dealing with for a number of days and this staff member effectively resolved my concern with one brief message. Well done 👍👍.

The customer service worker I was chatting with assisted me with locating my concert tickets. The chat person was patient and very knowledgeable and I appreciate that individual taking the time to direct me where I need to go to find tickets I purchased.

Always buy my tickets from here, Vivid Seats makes it easy. Also the customer service is pretty good and quick regardless of not being able to speak with someone on the phone. The results were just the same either way.

The actual purchase experience was great. Then we found out when we got to the game 2 of our 4 seats were on one side of the aisle and the other 2 were on the other side. With an umpire between us. I specifically said we wanted seats together so this wasn’t ideal.

I never received my ticket. After waiting several hours and still no ticket, I contacted customer support, first via chat and then via phone. I was disconnected on my first attempt. Eventually, I was able to speak to a representative who helped me. Unfortunately, I received a lesser ticket as a replacement, and I missed 30 minutes of the game due to the delay. I have been a happy Vivid Seats customer for several years but was extremely disappointed by today’s experience. I would like to know that the seller that failed to deliver my ticket will no longer sell on your platform, and that in the future, you will reach out to me when there is a known problem with my order rather than waiting until the event has already begun to fix the issue.

Very communicative to make sure things went smoothly. Highly recommend Vivid Seats to get the tickets you want and ensure they are valid. Never easy, but they do their best to make it simple. Check them out.

Decided to buy Sweet 16 tickets on a whim, the day of the games. I experienced a fast, efficient, and seamless time from research to receipt of game tickets. What a game and experience for my son and I - love March Madness!

This has been a lifesaver. We thought we had lost the tickets and within seconds they help us download, search and find our tickets and very polite and professional while doing so. I would recommend this to any and everyone when buying tickets. Thank you from the bottom of my heart.

Bought tickets for daughter, son-in-law and two grandkids who are coming down for spring break. I'm 72 years old and my preferred game experience is now sitting on the living room couch with a cold beverage. But the grandkids . . . are very excited.

I’ve used your service for several private events as well as entertaining clients. Occasionally I’ll have a question such as ADA accommodations and you’ve always come through. Your team has always answered my questions.

Very easy experience. Purchased my ticket, and 15 minutes later, my ticket was sent to me by the seller. No fuss, no muss. I have had bad experiences with StubHub, but Vivid Seats seems to consistently make these type of transactions very easy to work with.

This this is a very easy purchase I was able to make. Great communication. Great instructions made this a simple purchase. Will purchase again without a doubt. Purchasing for my husband still able to be discreet and allow more privacy, but easy and quick to be able to send him confirmation.

Great support in a very timely manner - The agent addressed the issue very quickly and then provided an answer to an additional question! The agent asked if I had any other issues they could address and then responded quickly with a link!

Buying theater tickets from resellers can be more difficult than buying sports seats. When you look at the various sellers of theater tickets, some tell you the actual seat number, but some only tell you what row you're in without telling you where in the row. In many theaters, the row extends all the way to the very side of the theater, including obstructed view seats. You can see many of what appear to be the same tickets on several reseller's websites, but I am very reluctant to buy from a reseller who does not give sufficient detail to assure me that I am not buying an obstructed view or side of the theater seat.

I was unable to download my tickets because my browser was saying it could not get a secure connection. The person that helped me was amazing. They suggested a couple different things and it worked perfectly. It didn’t take long for the person to solve my issue.

I panicked when I could only see tickets for 1 of the 2 shows I had purchased today thru Vivid. Because I had messed up an order with a different ticket seller previously, I was very concerned! Not to worry!!! I typed in my question and—almost instantaneously!!—received a complete (and calming!) answer! This absolutely makes me willing to do business with Vivid again.

Finding tickets was easy. Sorting via rows, made the search easier and more handicapped accessible. Confirmation provided immediately and tickets delivered email, 2 hours later. Prices are clearly marked and sorted by Section levels and rows

I reached out via instant text message about an issue with my parking pass. Got immediate response. There was actually no issue. It was already delivered. The representative was very informative. Helped me quickly. Make sure I was satisfied. This experience was awesome.

I contacted support because I couldn’t find my ticket. Live support was awesome & eventually I found the email & completed the transfer. Unfortunately it took a bit too long & I was disconnected. But support was great & I appreciate their help!

Horrible. I bought tickets for the wrong city and couldn’t return them for my town. I don’t understand why I couldn’t just switch my tickets to an equal value ticket to the St. Louis event. I chose the St. Louis event and somehow ended up with tickets to an event in Pennsylvania.

When went to fetch my cub opening day tickets from the Vivid app the morning of had trouble downloading them. You have to go to a third party MLB to access your tickets wasn’t letting me log in went through the Help option through vivid app and they helped me had to reset my password didn’t receive the email but eventually I got through and now I have the tickets and now I’m going to the game.

My event was cancelled and in return Vivid seats gave back 110% of rewards or I could choose a 100% full refund for the tickets. I appreciated Vivid seats being honest and giving me exactly what I paid for in return unlike other sites who do not refund your processing fees.

They have really good seat choices. But I haven't been to concert yet see how it works at the venue. I'm very excited to use Vivid Seats since this is my first time. Second time will be in May. I will see how it goes.

Ordered the ticket and ticket was sent to me within minutes of purchase. Just curious because looking at the vendor website seats rows are numbered but ticket that I received the rows is a letter. Not sure why but vendor may have used numbers one night letters the next.

Received email about my tickets and it takes me to my MLB app showing me tickets for May against Marlins. My tickets are supposed to be for 3/27 against Detroit. I did not receive the correct tickets. I need the tickets i purchased for this upcoming Friday. I am attaching picture of confirmation order.

No hassle, delivered months before concert date. When contacted support regarding fears with concert tickets not arriving, they were quick to answer back both on Reddit, Instagram, and in-app chat. They were professional and delivered true to their guidelines and regulations.

I had a change of heart in selling my ticket. I had trouble finding where I could delete it, I used the chat and it gave clear instructions. Unfortunately the problem with the website is the “delete” button is hidden too high & should be reviewed and placed next to the “update” listing button.

When my tickets came up ready, they were at Ticket master, not Vivid, where I originally purchased them. Went to the help chat and asked and I was told the seller upgraded my seats to better tickets and that you are affiliated with ticket master and now everything is fine and I have peace of mind. Especially nowadays, there seems to be a scam on everything, so I was skeptical when my tickets were different. The vivid chat answered all my questions and helped me out.

Always so simple and easy to purchase tickets. Always the lowest prices! Never have to worry about a scam or not receiving my purchase. And love the reward system of being able to earn credit through ticket purchases.

Finding information on my order was easy and efficient. Make sure you have your order # handy as well as your email address as that will improve the efficiency of the process. I was very pleased with the service and the online experience. Thank you.

It’s Robbery. It's too much fees. You guys put in work but come on. Do better! You make more money with lower fees and higher prices! But what I know ok just the consumer.

I love this app have the lowest fees I've found around. And they have never not had tickets for the event I was trying to go to. I also love the reward points that turns into money off my next event I go to.

Customer support is very quick and accurate. Thank you so much for all of your help. I wish more apps were as easy and accurate as Vivid Seats. For someone who is not tech savvy, they made it very easy to navigate. I definitely will use Vivid Seats again and will tell all of my friends.

Vivid Seats is very informative and professional with customer services. Very rapid with ticket holder transactions completion. Highly recommended. Thanks again for your support. Appreciate your news and events that are upcoming.

I’ve been using Vivid Seats for the last three years and I’ve never had a bad experience with them. The best resale ticket store in the business. I would recommend this ticket site to anybody. This ticket site has never done me wrong and they’ve always been fair to me.

Vivid tickets are very helpful. Appreciate you guys. You guys are awesome. It was very easy. I recommend this website to anybody. It is simple. Not hard to use. It's very simple. Awesome awesome awesome!

Received email but unable to accept ticket transfer. Instructions say to tap button below and sign in using my email to accept ticket transfer. Only 2 buttons are available which only show access the 2 tickets. When I click on these buttons it shows me the tickets but I’m unable to accept the ticket transfer. Confusing instructions.

I always have a good experience when I am speaking with customer service through Vivid Seats. The representative always answer my questions, are always very patient attend to any need I have. I am very thankful for this site to purchase any tickets from any event I may want to see.

Wow you all are very help to getting things done correctly, you are very patient but you strive to get the consumers on the right track. Again thank you very much. I will keep on getting any kind of tickets from Vivid Seats.

I had a smooth experience using this ticket platform. The booking process was quick and straightforward, with clear instructions at every step. I appreciated how easy it was to browse events, compare options, and secure my tickets without any hassle. The confirmation was instant, which gave me peace of mind. Overall, it’s a reliable and user-friendly platform that I would definitely use again.

I can’t download my tickets to my wallet. I’ve had many problems over the last transactions, and I am debating whether I will continue to purchase tickets through your website. On top of that, your review process doesn’t even work.. I’ve purchased thousands of dollars in this website and I’m getting frustrated and tired. I will be moving onto another site to purchase my tickets not to mention I still cannot download my RÜFÜS DU SOL tickets that I paid a lot of money for and I’m sure I will not be able to get into the concert.

It seems the agent ordered wrong tickets. It is not a good experience so far. I told the agent to order East Conference NBA Semifinal Boston Celtics home game 1. However, I received Boston Celtics (Round 1 - Home Game 1) (Date TBD) (If Necessary). It was a bad business for me so far from this company.

I placed the order and created my account days ago. The money has left my account but my tickets do not show up on the app. I don’t have a receipt either, just the email prompting me to download the app.

The fact that the tickets I just received say 49.50 and I paid 89 plus change is very irritating to discover and leaves me disinclined to use this platform again. Lesson learned to research better next time. And you don’t get the tickets until the day of is not ideal.

I was a little worried about being able to find someone that could help me get my money back from a show that had been canceled by the artist. It's been almost 2 years since I bought the tickets, the artist canceled the show a few months later and then I kind of left the issue in limbo. I really needed to try and get the money back so I decided to call vivid seats customer service. The automated voice service said that using the apps automated live chat system was the fastest way to get help. I opted for that and it was an incredibly quick experience, especially because I still had the order number and the emails saved. This is definitely one of the best live chat experiences I've had. I was able to get a response seconds and a request for a refund submitted within minutes.

Although there isn't enough information upfront about when to expect your tickets to arrive, customer service was quick and provided solid answers. No issues remaining.

The process to purchase my tickets was simple, easy and I had no issues with the process. The Vivid website is very user friendly, and I'll definitely continue to use this site for future ticket purchases.

Whenever I texted, they were right there to help. No waiting anytime for their responses. Very helpful. I would go back to them to go to another concert. I downloaded the app so can always find them. Good work

Quick transaction, with exactly what I wanted and followed by a rapid delivery. Tickets were received immediately and transferred with no hassle to my Apple wallet. I would deal with them again in the future.

This is my first time using this service. I needed a little help finding and accepting the tickets, but their online chat walked me through it pretty easily. I'm 70 years BTW, so most folks should be able to do it.

Quick to respond and very helpful. I'll be using this app more now that I know they are reliable. Like that they make things affordable for people to get out and enjoy themselves without breaking the bank.

Answered my question fast and easy and explained to me that what had happened. Was it charged me in full for my tickets but I was ok with it and if I had any more questions to ask them 'is too short. 🥰🥰🥰🥰🥰

I thank for helping me to fill out selling form. They answered all questions about how to sell my ticket in Vivid site and I am grateful to have this chance.

Great tech help via chat. I got a bit confused and called the help line, but chose to initiate a live chat instead of waiting on hold. Got an immediate reply and clear instructions in how to access and transfer tickets.

Ordering the tickets was easy. Even getting a discount for using it through Capital One was easy. I'm not happy with 115% guarantee because there are cheaper sites but the guarantee is only for specific sites. And even those, would have been cheaper if it weren't for the special 15% discount I received for using Vivid Seats for the first time. Which means if I had been a return user, the other sites would have been cheaper.

I was frustrated at first because I thought we got scammed and weren’t going to get the tickets we paid for. But the help I received on the app was extremely helpful. They were able to direct me to the appropriate app to where I could find the tickets!

I was definitely concerned about receiving my tickets. Ordered on March 1st received march 18th. All in all things worked out but had some anxiety about the whole transaction. We did get moved up on row which is pretty cool.

Overall great experience and helpful with making sure my tickets were transferred over. Calling the number was very helpful as I was unsure about few items online before buying. Thank you for the assistance.

I have dealt with agents at Vivid Seats twice now and they have been very helpful, professional and courteous both times. I’m not very tech savvy but they have been patient with me and answered my questions quickly and politely.

Very helpful, used multiple times now and very good. Did not receive transfer email last order but they sorted very fast. The true measure of a company is when there is a problem. Quick to rectify, the chat is very helpful.

So happy to have found this way to purchase our tickets. Highly recommend. Had questions about how long the till the tickets would be delivered and was given an answer right away. Great way to buy concert tickets!

Incredibly frustrated and I am a long time customer of Vivid Seats. I was leaving a basketball tournament that was more than half over and started looking at tickets for the next days games. I would never have thought the event I had just left was still selling tickets when it was more than half over but it was. My error but I accidentally in my rush to get tickets bought 4 for the event I had just left. Again why they were still for sale I have no clue. I immediately tried to cancel within a minute and was told absolutely not. The next day I chatted with customer service and ONLY asked for a refund of the absurdly high fees understanding someone needed to be paid for their tickets. I was again told no flexibility in their rules. So I am out over $500 and my loyalty to using Vivid seats is gone.

I received an email saying my tickets were delivered. I accepted the email and then went to app to open tickets. It shows the tickets, but there’s no way to scan them. No proof that they were purchased.

Ordering process was smooth and easy, but delivery was less so. Ordered at 7:30 pm for a 10:00 pm show. App said tickets were pending and would be ready at 8:30 pm. Checked the app at 9:55 pm and still said pending at 8:30 pm. Checked email and saw an email from Vivid Seats stating "Your tickets are ready in the app." Clicked on the link in the email, it took me to the app, still said pending, ready at 8:30 pm. After some poking around, checked the app again at 10:05 pm and tickets were there.

If Vivid Seats sells you a third party scanning barcode, the seller can sell the same ticket multiple times because the actual ticket is not transferred. It is a copy of the original. Venues don’t accept it, I called ahead of time. Since it’s not a Ticketmaster ticket, you don’t actually possess the original ticket. They will not refund my money or go back to the seller. I am deeply troubled by their lack of customer support.

I love using Vivid seats for affordable ticket deals to see my favorite teams or just ballgames that I'm near. I've been using them for years now and love the experience, even though sometimes it is a hassle to get the tickets when they are through MLB Ballpark. Seems like an issue on their end, though. Highly recommend!

I had an excellent experience with my chat. Cannot go to the concert because of health issues. Very worried about selling tickets. Chat was very Kind & Helpful. Continued to hold on while I tried to figure out how to do the sell process. Told me to take my time!!

I made for the Cardi B concert through Vivid Seats. I purchased a ticket on March 14, 2026 at 5:51 PM, and the charge was successfully taken from my bank card. However, I never received the concert ticket. Before purchasing another ticket, I contacted Vivid Seats customer service and was told that they did not see a ticket associated with my order. Because of this, and since I still wanted to attend the concert, I had to purchase another ticket separately. I do have proof of the charge on my bank statement showing the transaction. Since the original ticket was never delivered, I am requesting a full refund for that purchase

I had a great experience with Vivid Seats while purchasing my tickets over the phone. The representative was helpful and knowledgeable, guiding me through the token purchase smoothly. He answered all my questions and made the process easy and efficient. Highly recommend Vivid Seats for their excellent customer service!

I was having a difficult time finding my tickets on the app because I had two different emails and the process needed to see “accept tickets” wasn’t visible. I typically prefer to speak directly to a live person but the DM wasn’t a bad experience. Very intuitive and responsive to my concerns!

I received a quick response, excellent help and a support with my concern until the transaction was complete. At no point did I have to request an agent or feel like I was being given automated responses.

Messed having questions about parking. Wasn’t sure what the parking pass was talking about when it said 1-3 tickets. Hit the need help button. The back and forth messenger helped me understand what they were talking about with a clear response.

I had a fantastic experience with the Vivid Seats app and their customer service. I bought tickets as a birthday gift for my wife, but of course life had other plans and I ended up getting sent out of town for a conference that same week. That could have turned into a stressful mess, but their support team made it incredibly easy. I reached out and they walked me through exactly how to transfer the tickets directly to my wife so she could still go. The process was fast, simple, and the instructions were clear. Within minutes everything was handled and she was able to attend with her sister instead of missing out completely.

Fast delivery this time. In the past I used Vivid Seats to attend an NFL game and my tickets were not delivered until the day of the event. Very nerve wracking! Customer service was helpful though. I had to contact them 4 times before they got the seller to deliver the e tix.

Good experience for having a reachable and very helpful service on clarifying the issue at hand. The conversation is great for customers who are mostly irritated to what had happened, this gives a positive outlook that the problem will be solved.

Normally, I don’t have a great experience with online customer service. But Vivid Seats customer service was quick, efficient, and reliable! I felt calm and they helped me locate my tickets. The email to accept my tickets wasn’t working and customer came through for me!

First time using Vivid Seats and the overall experience was great. Robin was helpful and helped me secure tickets for the seats. Would definitely use the customer service line in the future when booking tickets.

I had concerns about our tickets for an upcoming event overseas being delivered the day of event but after the scheduled start time. Immediately received a response stating the tickets will be available to us prior to the start time. Hopefully that will happen but was reassured not to worry. Thanks Vivid Seats.

Honestly, this is the only app I use to get my tickets for everything! Baseball games, concerts & everything in between. They always have Great prices and are quick and easy accessibility. Every time I get tickets, I’m 100% satisfied.

Poor experience, just resellers and takers of money. Customer support nonexistent. Wow what a waste of money and time. Learn from my loss! DO NOT BUY OR SPEND WITH VIVID SEATS!!!! Avoid them like the plague, just a terrible experience.

Terrible customer service. 😑 Wouldn't help. Seller changed price during the check out when tickets in cart and I didn't notice and don't want them at that price. Very rude and I buy a lot of tickets. You should refund me.

DO NOT ORDER ANY TICKETS FROM VIVID SEATS. They have the absolute worst customer service and are impossible to deal with. On February 12, 2026 I ordered 3 tickets for Carole King at Palm Beach for February 14 performance. I ordered through Vivid but they required that I get the tickets via Ticketmaster. On February 13th I was told by Vivid that the concert was cancelled, but that my tickets were good for February 18th. The date they offered didn't work for me, so I requested a refund. Literally HOURS on the phone, I sent back my electronic tickets as directed - AND I AM STILL WAITING FOR MY REFUND! OUTRAGEOUS! Beware VIVID!

I'm still confused why I have to get my tickets transferred and install another app just to get entry to the event. If I got the ticket through Vivid Seats I shouldn't have to use extra app like this ballpark app just to enter the stadium. I should be able to just use Vivid seats to enjoy the ballpark experience.

Vague process for engagement and receipt of tickets. Couldn't find a number to call. Chat was very vague as well. The process to resell tickets is cumbersome as well. The wait for tickets to be in hand was too long. Make it easier get answers.

I could not find my tickets and I was helped by Vivid help service. They were extremely kind and patient with me even though I was panicked. They helped me find my tickets and I would not have been able to do it without their help. Excellent service. Very nice. Thank you.

A friend recommended Vivid Seats, and I’m glad I listened. The experience with Vivid Seats has been easy and smooth. It’s a great way to get great seats online. We are excited to use Vivid Seats for other events.

Had a beyond great experience with Vivid seats customer service. Not only did they promptly address my issues they compensated more than was asked for. There was an issue where the tickets I purchased were listed in the wrong section of the stadium. After contacting them about this they arranged amazing seats (with added benefits like food and drink credits) for no additional charge. Beyond great customer service.

First time purchaser and communication with Twitter (x) rep was very good and great welcome discount. Worried it said tickets could be delivered months from now on date of concert but I received them within 30 minutes of purchase. Great first excitement.

Vivid Seats has never done me wrong. Always on point. Had some reasonable price tickets for the World Baseball Classic. Had a great time with my family. If I am going to recommend tickets for any event, Vivid Seats is the place.

I ordered my J. Cole tickets and got confirmation, but the tickets are not showing up in the app. I would love to hear back about how we can get this fixed, thank you. I just want my tickets in the app.

I love using Vivid- I’ve used them in the past, and the customer service I got gives me the confidence to use them over and over. I had ordered Usher tickets and the vendor failed to come through, but I finally got to talk to someone from Vivid that totally understood my dilemma and got me tickets and upgraded me due to the inconvenience. If that’s how you do business, then I’ll be using Vivid from this point on.

My experience was okay. I am not very savvy at using technology! I can see the tickets but I understand will not be able to use until I get to Bridgestone for security reasons. Not really clear when purchasing!

My requested review: I haven't gotten tickets or seen the show so someone messed up sending a survey now. If you want a review you should wait until you send tickets and people get the experience.

I did not receive tickets for an event (purchased at a 300% markup from the original price, BTW). After receiving the email to accept transfer, then to create the account, I went in and the account said there were no tickets for no events. I downloaded the app. Nothing there either. Chatted with 2 "personalities" and received zero help. I was told to go back into the account, and "I'll stand by." That was the extent of the help offered. I DO NOT RECOMMEND this company for two reasons: One - you might not get the tickets, and there is no recourse for you if you do not; Two - they have an obscene price markup. I live an learn. Here is a tip: If a company is so insulated against any form of customer relations other than a "chat app", then it's not a good idea to use them.

Legitimate ticket site, I was worried about having tickets released the night before the event however they released them weeks early. Process was easy and overall good experience. I reached out with a few questions via chat and it was helpful.

Why can't you just email the tickets? You are forcing me to open an account, download an APP which I do not want to do. Just please email the tickets I paid for. Make it simple for old folks like me.

Jarin or Jay was very very helpful. Was able to accommodate me when I had my tickets cancelled and even got me a discount on my next purchase so I’m very appreciative of that. She was able to assure me that this time my tickets wouldn’t get cancelled and that I would actually be able to attend Bad Bunny’s concert for my birthday.

Using Vivid Seats by phone was very easy. I had not used this site before, so I called with some questions. My agent, Gaby, was very patient, kind, and extremely helpful. She answered all my questions and made sure I understood her answers. It was a pleasure dealing with her, and I got my tickets ordered with no hassle. I will use this service again.

Vivid always has the seats I want. They always deliver seats as promised. You ROCK VIVID! Been using vivid for many years. They have my 100% trust. A great company to be sure. Hamilton is best musical ever!

This is the first time I've used Vivid Tickets. I did so to buy Metallica tickets at the Sphere since I got a reward through my credit card. I bought the tickets, but it was not clear in the process that the tickets weren't actually "available" yet and the purchase was based on the seller obtaining tickets. Once I received a confirmation email, it was then revealed that the seller had until noon the day of the concert to transfer the tickets (6 months from now). What? I've not gotten my tickets immediately after an online purchase, even from a reseller. Since the entire trip is based around this concert, this was a bit disconcerting. 4 days later I did receive an email that my tickets are available and they do show up in the app. The reason I give 4 stars is the confusion the process caused.

Used Vivid Seats for a while now and love it. I've never had any issues while using them. I like the membership incentives that they offer as well for being a repeat customer. So if you are second guessing vivid seats please don't. They are the best!!!

I never had no problems with the sale of my tickets. My niece is happy that she's going to see her favorite band. I Love Vivid Seats. Never a problem with buying my tickets for different concerts. Everything goes smooth and I receive my tickets always immediately!

Agent was very helpful with resolving a problem with my purchase going through. I am looking forward to the concert. I have also been telling others about VividSeats.com and will continue to share my great experiences with others and let them know how they can save money.

Agent was extremely helpful and patient. Bought tickets easily and got exactly what I needed with no stress, he even offered me a slight discount over the online rate. It helps to know the layout of the venue when calling to better understand where you will be seated and request the right area.

Tickets are easy for purchase. And overall experience for buying the ticket was extremely pleasant. Definitely will buy tickets for here again and will tell everybody around me to buy from here. I'm excited for the game

I purchased two tickets on Feb. 5, 2026 for a Yankee Spring training game. It turned out they were the same seats I purchased on Feb. 1, 2026 on Stubhub so two people could not get into the game. The seller got paid twice for the same tickets yet was told by Vivid they couldn't do anything for me. Very difficult to get to customer service to discuss this issue. All chat bots. No help. Do not use this ticket service!!

I ordered tickets online. It took forever for them to be delivered. Finally when they were delivered it was only via a link and they would never show up in the Vivid Seats app. I had to repeatedly chat with a chat box and finally got a human but kept getting cut off.

I already bought seats 1 through 4 same Row and section, try adding 1 more to order to secure seat 5 and was given seat at complete opposite of our row, for a 12-year-old. Not happy our group was separated. Especially since it's the 12-year-old's birthday.

I got tickets for the event, however my first attempt to buy tickets was not successful. After purchasing tickets at the first attempt minutes later I was informed my order was cancelled and I did not have tickets due to a credit card security issue. I attempted 4-5 times to contact customer service and finally got someone on chat that informed me regarding cancellation and I had to reorder tickets. By this time the seat selection I had originally selected was gone so I had to scramble to purchase tickets in another less desirable section. Same credit card same process but this time everything went thru as expected. Yes I was able to get tickets but the experience was confusing and unexpected. Hopefully future purchases will be better.

Simple and easy ordering process and ticket delivery, BUT your pricing transparency was terrible! What happened to the all-in pricing feature you used to have it the app, did you delete it or hide it really well?? Please provide your customers with pricing transparency, they deserve and want it!

Cannot access My Tickets through the Vivid Seats, no customer service person to assist. How am I to show my tickets when I go to the event? All I have is my order number. The charge is alredy my credit card so I know the sale went through. Impossible to figure out how to chat on the app.

Using Vivid seats was really easy to do. I found and ordered my tickets with ease. The email for this review specifically asked about an email confirmation about ticket delivery. I did not receive an email about ticket delivery but I do have the tickets according to the vivid seats app.

I received my tickets really fast, I am just waiting to the day of the concert, hopefully they work correctly, it was my first time buying from this site, a lot of friends recommended to me. Affordable prices.

Thank you for your amazing service!! We used Vivid because we knew we would get the best seats for the best price. We always have a great experience when we use Vivid! We can't wait to see our next one.

I didn’t get the right amount of credit from my stamps from my order. I paid fifty dollars per ticket and I only got 12 dollars added to my average. The tickets were also extremely overpriced. I deserve the full fifty dollars that I should have received. Other than this the game was great and the tickets were ok.

Vivid Seats has been my go-to for tickets quite often.... Resale tickets aren't my preferred way, but sometimes it's literally the only way to get tickets....I do like how it's an all-in price, no extra fees, etc.

I would normally not write a review, but this case is a bit different. I had purchased ticket for my husband and I, but he ended up getting pulled away by his job, last minute… So, I posted tickets for sale, and realized I had paid 3 times the price. I finally sold them, lost over half what I paid for them, and when I got a call from Vivid that they had them sold, I explained that I had already sold them, due to concert happening in less than 2 hours… The customer service lady replied, "Ok, no problem, I’ll communicate this on our side". ALL GOOD…

Booking my tickets was somewhat easy. I purchased orchestra seats which comes with VIP access but do not see that part on my tickets, so that would be nice to be able to confirm that it was purchased.

Going through loop with trying to login with magic link and back to app. Going in circles multiple times. Tried clearing cache or restarting cell phone to opening in web browser. No luck to get tickets.

Easy process. Decent pricing. Provided a discount and gave all of the information that was needed. Tickets showed up right away. My go to for getting tickets. Have purchased tickets from them a couple times and they have the best 2nd hand prices.

I have accounts in Ticketmaster, Vivid Seats and StubHub and if I'm going to an event, I'll go on all three and see who has the best prices for those tickets. I used to buy a lot of tickets 10 years ago and I still had the $60 credit in my account, which was the only reason why I used Vivid Seats. I got tickets for the Georgia Bulldogs football and everything was great.

I did receive my ticket, but I want to sell it and the process is complicated. It could have been too challenging for a 74-year-old man. I'll keep trying because I need to sell the ticket as soon as possible.

I accepted the ticket to be transferred and it say it was transferred though when I go into my app I can't access the ticket. It says "access tickets here" and when I click on it, it says ticket already accepted though there is no ticket on my app.

Very accessible and reliable service provider. Have used before and was very easy to follow and use. The platform includes seat accommodation maps and pictures with views. This helps with seat selection accessible seats.

It was easy to use the app. Was just scared and still kind of that there will be an issue with tickets, haven't done digital tickets before and not used to this ticket seller/app. But love the prices and how easy it was to get tickets and pay for them.

I was having difficulty with the website so I called in for assistance. The person on the phone was extremely nice, patient, and efficient. I secured the tickets I wanted to our event and was able to check my e-mail before getting off the phone for my order #. I highly recommend this site for tickets.

Great experience! I got cheaper seats and they were delivered via Ticketmaster within minutes of my order. I love that the fees were included and I didn't have the shock of the final cost. They were transferred and confirmed without the worry of waiting in a queue and running out of time.

Have bought many tickets through VIVID. Always easy and fast. Would recommend to anyone. Having a little issue trying to look at my tickets. Hopefully it gets fixed. Will buy tickets again through Vivid.

I have been using Vivid Seats for years, I've never had any issues. Always good prices and simple purchase process, I just reached my 10th ticket and got 25$ towards any concert I want. And the insurance is cheap and worth it.

Always have bought my tickets from you guys! I never have had an issue with using your app before. Always have good prices for concerts, sporting events etc. These tickets I bought will be for family who I can give back to.

I received my tickets quickly and efficiently. Vivid Seats makes it easy to view available seats so that you’re able to make an adequate selection that fits your needs. I highly recommend Vivid Seats. It was very easy to purchase my tickets with a quick swipe.

Contacted vivid about getting tickets for a concert my daughter really wanted to see. Nicole was an amazing help with getting this done. Tried to get them the first time but something happened they caused an issue but she was able to give me a call back and get us the tickets we were hoping to get!

My experience was the first time. I will be able to explain to you in better details the day of. I will know that my ticket is ok and I can proceed with the concert. I usually purchase through Ticketmaster but you had the seat availability which was a plus!

This was actually my first time using Vivid Seats! Easy purchase process and even easier and QUICKER delivery process!! Highly recommend and will be using again! Thank you Vivid Seats from a concert loving girl!!

I haven’t got my tickets as of today. Can someone please email me back and it deliver my tickets to **. The vivid app it’s link to a different email which I also I’m unable to change. To the correct one **.

Efficient and trustworthy. I was told I’d receive my tickets at the latest the day before the event. I received them a week and a half before. Now I don’t have to feel stressed about receiving the tickets.

It was so easy to navigate the website and select the right date for the concert I want to attend. Nothing confusing. Payment options allowed me to securely pay for my tickets. I would highly recommend.

It was a Super easy process. The Tickets were delivered on time. I was happy with the Great prices. I would definitely use again, and I've already recommended you guys to friends. Thanks for being easy!

Best decision on purchasing the tickets here not only seamless but got better pricing. A convenient resale marketplace for concert tickets with a simple app, good seat maps, and a buyer guarantee. Overall: reliable for access, and I immediately received my tickets.

$3000 plus in the whole after 3 purchase attempts and still no tickets, very annoyed. I explained to customer service I had already tried twice, just for him to charge me again and order still didn’t go thru.

Absolutely AWFUL company to work with. Didn’t provide tickets or a refund. My event changed to a few weeks later than the original date. My tickets were showing in the app and working before the original date. Vivid Seats didn’t even alert me that the day had changed. I found out from the venue who stated all tickets would still be valid.

Been unable to access my tickets since the purchase 2 weeks ago. Been getting nothing but the run around & no answers to my problem. This is by far the worst experience I have ever had & will never use this process again. Vivid seats is a scam & I am, going to report this to the BBB.

Easy transaction and quick accessibility to our tickets. Navigating the site was simple and tickets were transferred within 5 minutes of our ticket purchase. Will recommend to others for future purchases. Looking forward to our concert.

No problems here but I'm a little confused why I don't have my tickets already in my inbox. Why is it taking a couple days? It was a great experience, thank you, thank you, thank you

The app is easy to use. All the fees are ridiculous, but Vivid Seats seemed to be a little bit less than others like StubHub.

Always have a wonderful experience. Easy and fast to use. The events that i attended over the weekend were all a terrific time. It definitely eased my mind that my tickets were quickly acquired and downloaded to my phone beforehand.

So easy to order tickets and price was great .. great email communication with when tickets would be available. This is my second time using this app for tickets and I’ve found it so much more better than Ticketmaster.

I love using Vivid Seats, it’s so convenient and I love the rewards system, and all of the discounts that are available to use. I use it for all the tickets I buy. I would recommend it to any of my family and friends.

We bought tickets for F1 from Vivid Seats. They gave us the lowest price, and I had a good and pleasant experience. I would definitely recommend them.

Easy to use, didn't have any problems finding tickets for the sport event I will be attending. Use Vivid Seats for all sporting events I attend. Especially for Los Angeles Rams and Los Angeles Chargers football games.

Got our tickets in a timely manner. Easy to access and manage ticket information. Would recommend to anyone needing tickets to any events. We’re looking forward to seeing Jeff Dunham at the Maverick Center.

Recommend Vivid when available to buy. The whole experience is very easy. No hidden service fees or surprises. Will say the only thing I wish is I could see actual seat availability rather than just row (but that may because of the event itself and I bought pre-purchased to) and add my tickets to Apple Wallet.

I am still awaiting my tickets. I am 1 day away from a special occasion I have planned for my granddaughter and the event at the Kimmel center in Philadelphia was the highlight. I am extremely disappointed at how difficult this process was. I followed all of the directions obviously, or I would not have received this email. Please make note of my disappointment.

Representative was very patient and helpful when I ran into an issue trying to order online. Sat with me on hold while we figured out the problem and corrected it. Looking forward to our event now. Thanks again for your help!

Getting my tickets hours before the concert was an extremely stressful situation to be in. Spending the amount of money that I spent on tickets and having to be on hours of phone calls and online chats with customer service representatives was unacceptable. I will never use Vivid Seats again.

Good selection of seats in many price ranges. Easy to put on your phone to access at the gate easily. Would recommend this app to friends and family. Glad I picked Vivid Seats. There are several apps, but I like this one.

Needed tickets quickly for Bulls game this weekend. Looked at the other sites. There were easy steps to get these tickets. Lowest priced tickets I could find as well. Highly recommend for any sports fan.

Very easy to use, other family members used Vivid before, the app was very informative, all tickets seemed to be at good prices, and I am very excited to go and looking forward too! I got tickets to see BTS!

When I purchased my tickets to a Spring Training game they arrived quickly. I am very pleased! I was able to make purchase and add to Apple wallet within 45 minutes. This is the site I always go to first for best ticket prices for games and concerts.

I love Vivid Seats. Ease of use, friendly customer service, efficient transfer. Highly recommend. I have used for both sporting events and entertainment. Often times I get parking at the same time. Pictures of where sitting are a very helpful visualization.

I had to call in to speak to a representative and was pleasantly surprised on the great customer service I received. Representative was super sweet. Thank you so much for taking the time to resolve my issue.

Vivid Seats is an absolute scam rip-off. Please use StubHub or Ticketmaster. I purchased tickets for an event and they don't even know the seats I have purchased even though I've been billed for them. I only know the row. There is no chance to resell. The app is terrible. You can do better than using this scam of a ticket site.

I had an amazing experience with Emma from the moment I talked to her on the phone. She was friendly and knowledgeable about the event. She made sure the process was smooth. Her customer service was top tier!!

I've purchased tickets from Vivid Seats and I've utilized the Vivid Seats Rewards Program as well. I plan to purchase tickets in the future too.

This is my first time purchasing tickets from Vivid Seats and buying tickets on an online app. I hope I can get my tickets delivered as smoothly as possible. I am confident this process will go smoothly. Thanks.

A great way to get tickets for sports events at a very reasonable price, with nice and very fast delivery. I would recommend this platform to anyone who wants to get really nice deals. I have compared several other apps and always get the best options at Vivid Seats. Keep up the nice work. Thank you.

The representative I worked with helped resolve the issue and find the tickets I was looking for, was able to price match what was showing in the app & was very quick and efficient. Super friendly as well!

I enjoy playing the games in variety of topics. I did like more when you could see what right answer was if you got it wrong. But overall it’s a great time. I will continue to play in hopes of racking up coins and eventually hoping to win a drawing!

I have not received my ticket and the show is this weekend. Also putting a character minimum in your review process doesn’t make any sense so I’m writing this so that you see you should give people their tickets before the day of the concert. I wanted to put it in my wallet, so there’s no stress of making sure that there was Internet for the tickets at the show.

I have used the Vivid Seats platform couple of times by now and I must say that every time I buy a ticket with them, I am happy that I do it because they have never disappointed us. I have always recommended them to my friends as well.

The experience was very good. Multiple confirmation emails arrived immediately from Vivid Seats including one via Ticketmaster saying the original owner of the tickets has transferred the tickets. The instructions to download the app were clear and I followed them and in the app additional instructions about how and when to expect the tickets was available. All in all, a great experience.