Vivid Seats Reviews

Went good and was able to buy 23 tickets fairly quickly!

Due to an unfortunate Rod Stewart concert was canceled, as soon as I reached out for a refund, it was taken care of immediately. I'm very satisfied.

Ian was very helpful in getting the tickets purchased, walked me through the process and explained everything I needed to know.

The support team was outstanding and very helpful.

I received my tickets successfully. It was not clear that I needed to accept transfer from Vivid to Ticketmaster until I got the email prompting me for this review.

Amazing customer service. Ian the customer service team member was very helpful. I am very happy with my purchase.

I purchased the tickets online. No issues yet. Uploading my tickets now.

I have always had great experiences with ordering tickets and I love the stamps and discounts!!!

Always been a fan of Vivid Seats. Always got my tickets or received compensation if something happened like it did during Covid. I've used Vivid Seats at least 20 times now for concerts and other events like Vegas shows and things like that.

Too many hoops to go through, now I have an email that says I have a ticket but no ticket, bar code which disappeared when I transferred it to my wallet. You would think a ticket broker that is all about the money would make things easier.

All I wanted were 2 tickets to George Clanton. I got them here fast and easy. Added to my Google Wallet and Ticketmaster within 15 mins of purchase. Price was better than other sites at the moment. Good job.

It is A...I but it did its job flawless.... as it should be a great experience... with no personal contact... but highly recommend... Very efficient app. 5 stars from me.... This app runs really good... easy to maneuver... easy.. straight to the point. Pricing no hidden fees so yes a really good exp.

I had a good experience with the help assist robot. My first purchase was cancelled somehow but I am hoping to get a refund. We are looking forward to the game and enjoying some quality time. The app is not hard to understand, but going through all these emails to get tickets could improve.

Great value for the seats. Headed to the concert tonight so as long as the tickets work, I'm very impressed. Best price compared to competitors. Easy to use. I am happy with the product. Maybe removing tickets as soon as possible after they have been purchased as well. I was bamboozled a few times and it bummed me out.

Do not buy tickets from Vivid. Canceled my tickets after charging my credit card. Rude customer service agent. Refund can take 3-4 days for tickets I don’t have.

Received my tickets exactly as ordered. The email arrived about three minutes after my purchase, and I was able to log in right away and save the tickets directly to my phone. Quick, easy, and hassle-free experience.

Great amazing service, got my tickets quick and easy the way I like it. The process was really smooth not complicated. The prices and photos helped with my decision to use Vivid Seats. I would definitely recommend and use again!

APP so far is excellent and pricing was as well. I had purchased tickets on their website and had not downloaded the APP. Once the ticket purchase was completed, it told me to download the APP, upon doing so did not see the tickets. Was told they would show up 2-3 days before the show. Thanks, and not to worry!

First time using Vivid Seats, and I’m impressed! The ticket prices were noticeably cheaper than Ticketmaster, and the whole buying process was smooth and easy to navigate — no confusing steps or hidden surprises at checkout. I also love that you earn points and rewards on your purchases. That’s such a great touch — it makes me want to come back for future events instead of just buying tickets and forgetting about the platform. Overall, a great experience for a first-timer. I’ll definitely be using Vivid Seats again!

Great customer service, good communication about what’s going with your vehicle, answers all questions I had asked, walked me through what service I was getting done. Good snacks and drinks. Every staff person was extremely friendly.

I have used this app so many times with ease. I have sold, bought and got a refund from a concert that was cancelled. No issues or hassle was given on each transaction. Thank you for your low rates and fast return on your ticket delivery! I love the suggestion of parking added to the bottom of each ticket offered. Also thanks for the opportunity to receive money off and after the tickets bought the chance for a free ticket. I love this app.

It has not been good. I have talked to 3 different people and finally the day we’re supposed to leave for the concert, I’m told that the seller only had 1 day tickets and not the 2 day pass that I had purchased.

The seller did not properly transfer the ticket into the Ticketmaster app. Rather, they sent screenshots. They did this to about 200 people at the show. This created a disaster at the box office, and the venue thought all these tickets were fake. The venue just decided to let all these people in. But we missed the first 20 minutes of the show. It was the best panic show I’ve ever seen, so I’m super pissed and will never use Vivid Seats again.

When needed to chat with someone about the tickets, I would have to say it was easier than chatting with another LARGE ticket app.. very quick and detailed. I am new at ordering concert tickets and had questions concerning proof of purchase and how to show my ticket purchase to the venue on the day of the concert. I did not realize that the barcode doesn't show up until up to 47 hours before the event. I had been trying to add my tickets into my phone wallet for 2 days lol. Thank you Vivid Seats!

Our tickets were cancelled after delivery for our seats and then for our parking pass but Vivid notified me immediately and I was able to buy new seats and a new pass quickly. When reaching out to support they helped answer questions right away. Excellent customer service.

I’ve paid in full for 2 tickets, which I cannot access. I’ve been round and round with the AI help-bot, with nothing to show for it. It should not be this silly and difficult to access tickets. Why? Would give “0” if I could.

Tickets purchased from Vivid were fraudulent per Ticketmaster and are not available. Still waiting on resolution. Vivid is reviewing and promising an answer 24-48 hours. Can’t give a positive review until the situation is rectified.

I've been using Vivid Seat for years and have found their selection of hockey tickets plentiful and reasonably priced compared to Arena Seats. Also love that I can purchase parking at my events.

At the end of my purchase you all put up a thing that said I needed to download the Vivid Seats app to retrieve my tickets. Downloading and signing in to the app was a pain in the ass, and then I learned that all the Vivid Seats app did was send me to Ticketmaster, who also required me to download their app to see the tickets. It all feels scammy and like lies. Probably won't use Vivid Seats again, will likely just get rid of the app.

Chat with Vivid Seats worked well, they directed me to the proper communications to find my tickets. Have used Vivid seats many times and they always delivered. All good and I do recommend using them.

The lady helping us was very patient, professional and helpful. She answered all of our questions. We have never been to the venue so she explained the seating arrangements. Her name is Hamiegwne D.

Best application ever! Best design, functionality and bonus system. You can easily buy a ticket in one-click. Use the tickets via AppleWallet. Also the price itself is so much cheaper than on the official website. Highly recommended. 🙏🏼

Quick and easy - I ordered them two days ago and already received them with no issues. I have ordered from other platforms before and I did not receive the tickets until the day before the event. This was completely seemless.

I've had two circumstances where I've needed human support for issues arising with tickets purchased through Vivid Seats. In both instances the issue was efficiently resolved! One time, involving baseball tickets that I couldn't transfer. The other instance. Involved a concert that was canceled and I needed to receive a refund for both the tickets and the parking.

I got scammed and Vivid Seats pushed me off the phone and kept repeating “rest assured we will reach out to you.” Never heard from anyone. Spent 2 thousand on tickets and did not get what I paid for. Attached is a screenshot of the tickets o was transferred via Ticketmaster. I bought Pit 3 tickets and was given section 239 way at the top.

The show and ticket price were excellent. I was not able to add the tickets to my wallet in my phone which was not good. In some venues the WiFi is not great where adding them to your wallet gives you access the whole show whether you are on WiFi or not.

Very easy and very helpful. Thank you. I'm hoping to be getting tickets transferred soon and hopefully it all works out easily. Thank you for your easy support and help. I easily texted my question and immediately got a helpful response.

I hope this is a solution. It works now, but should not have had to do what I did because the app still never allowed access to tickets. So had to have your support find them. Because my tickets never came up w/in you application under my profile, or anywhere else. Heck I didn’t even receive your points when I purchased these, and those still haven’t shown up in my Rewards. So yeah the platform/application was not so good but hopefully your support is better than the application. Thanks!

Had an issue and had to pay. It took about an hour to get in and costed me about double but when contacting Vivid Seats they were very interested to help. When I hear back from them on fixing the issue I will be updating my review but I have been with them since I started buying tickets and I'd hate to go anywhere else.

I called with an issue about my promotion code disappearing when trying to apply it at check out. I called and they quickly helped out and gave me the discount I was looking for. Quick easy and great service.

Hate "live chatting" with a computer. Do not really know if their answer is correct as i did not get a "name" or number verifying my conversation. And cannot figure out why my concert tix for tomorrows concert have not been delivered until tomorrow hours before the show. Would love a callback from a human

I ordered 3 tickets to see Odyssey at the IMax in Atlantic City three weeks before the event. The tickets were for General Admission. The order did say seats TBD. The day before the show I find out the tickets are for row 1, the worst possible tickets for an I Max show. These were not discount tickets. I suspect Vivid purchases the worst seats at a discount.

You guys still owe me for parking. I want my 60$ back. From a kings game 8m 2017. I disputed this with Mark and his companions. Your restrictions are not surprising. You have very poor customer support. Please call me for more information at **.

Bought tickets to Lollapalooza. Vivid Seats set up a physical location near the festival entrance. The people working at Vivid Seats were professional and kind. I bought tickets the day of the concert and was able to pick them up in person within a couple hours of my purchase.

Loved super easy. A little complicated sometimes. I had some trouble with my email and password but it was good. It was super helpful using the app to get tickets but it was kinda confusing.

I found my tickets. Placed the order. Received them in a timely manner, which was very convenient for me. Wasn’t too pricey. Honestly was a good price. I will be using again. Thanks. I would definitely recommend to friends and family as well.

Great experience! It was super easy to purchase and accept my tickets. Excellent price. I’ve used multiple resale sites and this was by far the easiest experience. I will definitely use Vivid again for tickets.

Good so far. Except that I have to leave this review in order to get my mobile tickets.

Being able to get my issues resolved via text messaging was so easy and helpful! I could not use the link provided until I was advised to open in a different browser via text message and it worked. Now I have my tickets and seat assignments!

Fast service! Aya was very nice and friendly and they gave me a great discount for two tickets. I think it could of been cheaper but hey it was last minute. Thank you. It was easy to get a discount from Vivid. Will purchase again from them!

BEST CUSTOMER SERVICE REP EVER!!! SO NICE AND HELPFUL!!!! Helped me with my questions and helped me order my tickets. Very kind person!!! Give her a raise and make her the manager. I wanted to know if my tickets would be together and she in a very nice way walked me through the process and was attentive for all of my concerns.

As an elderly person it takes time for me to understand and navigate the apps etc. I was pleasantly surprised how l was able to understand and follow the instructions. Although l was unable to complete my request l am comfortable that l can try again tomorrow and question for help if l get stuck.

After having a harrowing Vivid Seats experience last year I vowed to always buy tickets from the venue or Ticketmaster only. I took another chance since the ticket price for this transaction was relatively low. Well, the tickets arrived immediately. Wonderful and enjoyable transaction. :)

Great overall customer experience and was friendly and helpful throughout the whole process! The individual not only helped me apply my discount code and he went above and beyond to find me the best tickets we could find. Highly recommend!

Had a terrible experience dealing with the support team… For past 6 months trying to get my tickets has been more than a nightmare when dealing with the customer relations team. Clear communication could have been better to avoid the last minute follow up.

Easy to find tickets based on my preferences. Checkout was smooth and easy. The only issue was the first time checking out, the price changed while I was in checkout, so I had to redo everything. Other than that, everything was great. The tickets were also transferred immediately, which was a relief because I thought I would have to wait and see if the seller was actually going to transfer the tickets.

Is just waiting for the tickets I buy for the Anaheim Theater that it take a little longer to get the tickets for the show. Nice service and a quick service. I will recommend it to family and friends buy tickets online VividSeats.com.

Love how easy Vivid Seats is to use. I always go to this app first! The app is user friendly and easy to navigate. I was able to find great seats at a reasonable price to take my daughter to a Dallas Wings game for her birthday.

Great customer service!!! I always use Vivid Seats to purchase my concert tickets and will continue to do so. As long as I continue to receive great service, I will not use another place to purchase tickets. Thank you!

The process was very easy. Once I purchased my tickets, I got them almost immediately and was able to save them to my wallet. It was easy to navigate the app and purchase the tickets. No hassle at all.

After a few false starts, I got a chat link to customer service. The person I was texting with solved my problem in minutes. EXCELLENT CUSTOMER SERVICE!!! I also made a suggestion concerning the site communication options that appeared well - received.

The rep was very helpful and answered all my questions. I needed to buy 13 tickets and it was not an option online so I called in to the customer service number. I was unable to get all of the 13 tickets together, but the rep got us as close to each other as possible.

I did a search for concert tickets and Vivid Seats' prices were good. My purchase experience was good and the website was easy to use. Now, usually, anytime I'm looking for tickets, I'll check there, too. I use them about once a month. The biggest benefit is the good price and they also give rewards when you buy tickets from them. I can use the rewards if I wanted to buy additional tickets for another concert later on. Overall, Vivid Seats is a reputable website.

Excellent service; representative resolved an Account issue for me and also helped me purchase perfect tickets for my next event. It was very difficult to reach any person at customer service for my account issue alone--buying tickets at the same time was the key to getting a real person to solve my problem.

After ordering the tickets, the app kept telling me I had to click a link and reset password multiple times. I kept going in circles until I went through my desktop instead. It finally went through using my computer.

I purchased great seats for a concert the day of and got on a train to go downtown. While I was on the train, I received an email that I needed to contact customer service and was told my seats were not available but that they’d find me new ones and book them. The new seats were much worse than what I’d ordered, and I wouldn’t have attended if I’d known in advance.

I purchased tickets for the BTS Arirang show at MetLife Stadium. I was able to find the tickets I wanted easily and the pricing was fair. I appreciate that all taxes and fees are shown in the listing so there are no surprises at checkout.

Customer please read the “SeatSaver” listing. You basically pay the reseller an extremely high price for buying tickets for you once the tickets go on sale. Save your self hundreds of dollars by buying the tickets yourself and at an affordable price. Again please read and understand how “SeatSaver” works. Looking into the pros and cons and.

What a bunch of crooks—don't buy your tickets from them. They’ll claim there’s a technical issue and act clueless about why you haven't received anything. They’ll treat you like an idiot, explaining how a link works, all just to send you to the venue without a valid ticket. I had to buy new tickets on the spot—and I was lucky there were even any left. Stay away from these thieves. The person at the reception told me so herself: "You got screwed by Vividseats." I provided proof that they don't deliver and refuse any responsibility afterwards. I will sue them out of principle, I don't care.

Tickets were delivered to my email from another person after placing an order from Vivid Seats.

We travelled many miles to attend our show and was very worried when we had to wait until a day before the show to receive our tickets. We did, however, so we made the journey we planned. When we arrived, although parking was good because we were early, it wasn't included in the almost $800 tickets (2). The private entrance was not known by anyone working at the venue. Private bathrooms were Johnny on the Spots. Most of all, we were laughed at when we read our tickets that were supposed to have Waiter Service. No such thing. Because can can't walk much, we had planned around this service which we were told they have never offered. This was clearly part of the described purchase we were led to believe. I'm not sure I would trust Vivid Seats again, especially how difficult is to state our issues. If the tickets would have been half of what they were, I would feel better about the whole thing.

The process of purchasing the tickets was super easy and convenient. However the company has sent me 10 emails about downloading their app (which I did), asking for confirmation of ticket delivery, and now asking for reviews. It is overkill.

I have used this app exclusively for multiple Ohio State football game tickets as well as Cleveland Browns. Got my Big Ten Championship game tickets through Vivid Seats and I am beyond thrilled with the app. Tickets arrive in a timely manner and without issue and the earned discount based on purchases works out great!!!

I have spent 2 hours trying to "get" my tickets on my cell phone ... with no success. So far I am out $220 for two concert tickets. Thanks a lot. This is saving me the "hassle" of printing tickets which involved pushing "print" and picking my tickets up from my printer. I'm sorry I gave my credit card number for this. Hope I don't get scammed.

I had a friend transfer tickets to a Braves game to me. I received an email to find them in the Vivid Seats app but couldn’t find them. Chatted with a customer service agent and they suggested to look in the MLB Park app because sometimes they are sent there. Well what do you know? That’s where they were! I was very grateful for their assistance.

Both ladies were kind and patient. I am happy with their customer service and I can tell they like their job. I wish all customer service agents were like them. 🙂I am happy I got them. I could tell they are what I call awesome at their job.

Third party seller was trying to back out of my tickets I purchased but Vivid Seats was able to help rectify the situation between the three of us. Seller guaranteed my tickets after we went back and forth to fix the situation.

The site was easy to figure out and a great experience to use, pricing was good and the transfer was quick. I got Akon tickets just 2 hours before showtime which most sites that wouldn’t happen with. Great website and great prices all around.

I’m not really sure what to put but my experienced with buying these tickets were great. I am buying these tickets for my boyfriend's birthday. He’s going to be so excited. I cannot wait to see his reaction because he loves this artist.

I purchased tickets and downloaded the app after but the app was not showing the tickets but chat support answered my question and eased my concerns quickly. The ticket purchase and process was easily done.

Always great prices and fast delivery. I would recommend to friend and family. I would buy again from Vivid. Great experience. I often use Vivid for concerts and events in Las Vegas. You should always use Vivid for events.

Was super easy to buy tickets, but just wish didn’t have to wait till the day before or day off the event to get the tickets. Just adds unnecessary stress, but the ticket guarantee gives a good peace of mind. Highly recommend and would use again!

I called Vivid Seats to try to get some information. I spoke to somebody while I was on the message screen. It was efficient, and it answered all my questions. Thank you very much for a great service, even though probably wasn’t a real person, but he worked perfectly. I guess you could use AI for that.

Vivid Seats was super helpful and accommodating when the show I had originally bought tickets to had been cancelled due to a weather storm. I was not expecting a refund, but they offered me 110% store credit or a refund which I was super impressed by. Very easy to deal with and the live chat feature actually was helpful.!

Ian was a great representative and answered all my questions. I feel bad our call suddenly got disconnected before I could thank him. He was able to understand my problem and provide an acceptable alternative resolution quickly and gave me a call back to accommodate my time.

The delivery was great! Just confused. It says BOGO so does that mean I have 4 tickets in total? Got these for my dad for his birthday and can't wait to take him. He really wanted to go and I am glad I got to surprise him.

I was worried that my tickets weren't going to be available until just hours before showtime.... But I clicked I on the 'Do you have any questions' and was helped immediately. Was told if the tickets didn't show up by noon just let them know ASAP and they will help me get the issue resolved. So relieved!

The answers to my questions were very informative and amusing tone. I enjoyed it very much 8 stars today because it answered it exactly how I would have. I'm so excited to go to this event and it made it super easy for me to get the tickets.

Bought some concert tickets, Dexter and the Moonrocks for my daughter’s birthday in Montana. Didn’t know how to transfer them over to her by email so I contacted Vivid seats for help and their customer service explained the scheduled time when tickets are ready for transfer.

Misleading pricing and excessive fees. I was extremely disappointed with my experience using Vivid Seats. The biggest issue is the lack of pricing transparency. The ticket prices displayed when you’re browsing look competitive, but the true cost isn’t revealed until you reach the checkout, where substantial service fees and charges are added. By the time I got to the payment page, the total price was significantly higher than the price that initially attracted me to the tickets. Those additional costs should be made much clearer upfront, so customers can make an informed decision without investing time selecting seats only to find the real price later.

Great first experience buying tickets through Vivid. The process was simple, straightforward, and there were no hidden fees. I appreciated the opportunity to search for the best deal + seat correlation and to know that it was from an experienced seller. After looking on various ticket purchasing sites, Vivid was the best price and "bang for my buck."

The app is super easy to use, and I love the perks of playing the games and the chances to win. It makes it way more fun for the consumer rather than the other big site that never works. I feel confident getting tickets from Vivid Seats.

It was a pretty easy purchase considering I usually have a hard time understanding the online process. I usually don’t order tickets on the internet. I’m always trying to avoid the scammers online. This process made me feel at ease and I felt as if I could trust the process.

Very quick I had no problems buying the tickets and submitting and therefore I would recommend this to others as well and I hope this review is good enough for you all because it's now quite long and authentic.

I will never use this site again. I did not receive my tickets. I put in an inquiry about it and the response was I received my tickets. I never did! I was frantically trying to purchase tickets at the game since my tickets did not come through. It was a horrible experience.

I attempted to purchase tickets by logging in on my laptop to receive the 20% Discount Offer from my email and was unable to access my credit points to apply a previous $75.72 in my account. It would only allow the PROMO and No way to access my $75.72. I even went to my account profile to try and access to apply to no avail. I was only able to apply the $75.72 by going on my phone app and then was not given the 20% promo discount of $12.50... Spend almost an hour's time on the customer service phone contact only to be told they can't expedite the transaction. Very frustrating....

I had the pleasure of having Robin help me and she was outstanding! She went above and beyond to make sure that I was helped, and even though I waited until the last minute to get the concert tickets, she made sure that I will get them in a timely fashion!!! She went above and beyond, and I’m forever thankful and will always come back to Vivid Seats because of her!!

Amazing, rewards from this application are really beneficial. Purchased World Cup tickets and received one thousand in rewards. So I was able to buy on extra ticket with the instant rewards. Vivid Seats was easy to use, and I was able to find tickets for the event I wanted. The tickets were delivered successfully and worked without any problems. However, the service fees were very high, and the ticket transfer and resale instructions were sometimes confusing. Overall, I was happy that everything worked, but the process could be clearer and more affordable.

I had a horrible experience because I paid for 5 tickets and the next day I received a cancellation notice. No phone call at all to explain cancellation. Not to mention, when I called in to see why order was canceled they said they needed verification of purchase. You would think if they needed verification, I’d receive a phone called. When I went to purchase same seats, well, I couldn’t because I needed 4 and one seat had been purchased in the section I paid for. Horrible!!! Cancellation Notice for Vivid Seats Order #** AND.

I had a great experience with Vivid Seats. The purchase was quick and easy. The concert was canceled and as soon as I reached out they responded and gave me options on how to receive my refund. The whole experience was stress free. I will definitely use them again for ticket purchases.

Smooth and convenient but long wait for tickets to be released after purchase and still discomfort ensuring tickets are legitimate until I enter the concert venue without any issues. Preferably would want tickets released earlier with confirmation.

Love that everything is easy to search for and easy to find the right seats for a budget. I have now used Vivid Seats for a few years and love that I don't have to put up with issues as with the other site claiming to be master of tickets.

My representative was absolutely wonderful, patient, and very knowledgeable with answering all of my questions and booked great seats for me to see the singer I’ve loved since I was a young girl. Thank you so much!

Everything has been great except for the fact I’m not able to choose my seats. I prefer aisle and to be able to choose that would make the app 5 stars definitely especially because of what tickets can cost these days.

Always a good experience with Vivid Seats. Fair prices, fast responses, great seat options! We've used VS for concerts and sporting events, and we've never been disappointed. Thank you for continuing to give me and my family great memories.

I was desperately looking for last minute tickets for this event and they were able to find 2 tickets together last minute. The process to get the tickets was a bit complicated but over would recommend this site to others.

Got my tickets at a great price but misunderstood the ticket transfer process when I sent them to friends. Customer support was super fast and super helpful. Solved in minutes. I discovered the problem on my way to meet my friends at the game and it was resolved before they even left the house.

I purchased my tickets and insured them. Then, I mistakenly thought I had lost them due to a computer glitch. However, Vivid Seats promptly contacted me and not only reassured me that my tickets were safe but also offered me better seats!

This representative was really helpful. She stayed patient with me even after I got upset with the ticket-buying process through Vivid Seats. This representative is great at her job, and Vivid Seats is lucky to have her as an employee.

I have used Vivid Seats a number of times now, and have always been very pleased with all interactions with them. Tickets are as described and a good value. I have nothing bad to say about them.

The app was extremely simple to use. Chat support helped quickly and accurately. The instructions were not confusing and guided me through the process of downloading my tickets with ease. It helped me realize the wrong email was attached to the app but now it’s all sorted out and I’m very excited to see Hilary Duff!

Quick and easy great website and amazing prices. Got it done very efficiently. I had no problems and I love how you can keep track of everything. Vivid Seats is a legitimate, safe secondary ticket marketplace with a massive selection of events and an excellent customer rewards program, though buyers should expect substantial service fees added at checkout and all sales being final.

Tickets were WAY overpriced compared to the actual event price. I was not given an automatic refund when my event was canceled due to poor air quality. I had to talk to a chat but every time and go back to the page and find the link and find the Facebook event and then it kept asking me more questions and I still have to wait for a refund so it feels like they don’t believe me about the event being canceled, but I have to wait 24 hours for the refund to show up to my email.

Received a confirmation email but the tickets are not showing up in my app. Already paid and everything. Every time I click the link from my email it takes me to an empty "my tickets" screen and days I have no upcoming events.

The chat was very fast and helpful, I received an answer on all question rapidly. I’m from Canada and it’s working correctly…… Thank you.

Easy and quick and really good price compared to other websites so I am satisfied with my purchase and I can’t wait for the concert and I'm going with my cousin. It’ll be a great experience thanks to Vivid seats.

Love Vivid Seats. Been using it for many many years and love the reward points system and love playing the games. I am a Icon member trying to get to the max. I know it’s rare but I would love to see the benefits of being an Icon member. I haven’t got one yet but hopefully soon.

Isaac from the account team was extremely helpful in rectifying my issue. I had a seller who had not transferred their tickets to me in the expected time frame, and Isaac was able to address the situation for me swiftly, and I could not be more pleased. Additionally the chatbot experience was pleasant and I enjoyed using Vivid Seats, mostly thanks to the human element Isaac brought. Thank you!

I have been unable to open the app on my phone. I called and they stated that it was ok the tickets will be sent by email. Then I received tis email for me to open the app which I still can not open. I need to verify if I will still be able to get my tickets for the Phillies game on July 19th.

The text section for customer service was very helpful. I’m always skeptical of the AI, but it seemed to work. Good enough to answer all my questions. I was pleased with the results. Vivid website was slightly difficult for me to navigate to the contact us section. I’m always hoping to actually talk to a real person however, ultimately had to settle on the text section of customer service and was pleasantly surprised and satisfied with my results.

I had a great experience using Vivid Seats. I had questions about the specificities of the ticket I was looking for and called their helpline. Nicole G was very patient and was able to answer all of my questions and get my tickets for me very quickly and for a great price :)

When I first bought tickets from Vivid Seats, I had never heard of them. I freaked out and immediately did research and the customer service with these people is just above and beyond. They are kind, quick and on the money. Highly recommend Vivid Seats.

The transfer of tickets was fast, reliable and easy to do....Even though I bought them through Vivid, I was able to retrieve them through my Ticketmaster account which was very convenient. I liked the fact that all fees and taxes were included in the price up front.

I couldn’t find my event tickets. So I went in the app and the chat it told me exactly the date and time of the email to check for. Lo and behold it was there. All I had to do was accept the transfer of tickets.

I’ll admit that I was a bit skeptical using a third party ticket vendor, however I am pleased to say that the experience exceeded my expectations. When I first saw that the tickets would be delivered no later than day of event, I was nervous. Having to wait vs having the tickets in hand right away is definitely a new concept for me. I purchased the tickets back in October of last year and just received the ticket transfer today, with no issues! I highly recommend using this service and I will definitely use going forward with any future events. A+++++.

Great seats at a great price, quick and easy and took no longer than a few minutes. Several different payment options are available for better customer experience. I will be using this app in the future.

Great customer service for being online. They were quick and straight to the point. I didn’t have to talk in circles, asking the same question but with different words. I’m really impressed and feel confident that if I ever had any issue with tickets that it could quickly get resolved.

It was super easy to get a refund for a show that was cancelled. I used the customer service chat feature in the Vivid Seats app. I just had to answer 3 simple questions and I was done. Thank you for making the process so smooth.

I absolutely love using Vivid Seats. I’ve never had an issue with them and always received my tickets in a timely manner. I received my tickets just a day after buying them and tell me why they were about $25 a piece cheaper than actually buying them straight from Ticketmaster. WOWZERS!

I'm looking for a good service and decided to purchase through Vivid Seats. So far, I purchased from them for about 10 times. Everything's good. Vivid Seats is a good service.

Always fast to talk or text someone… Easy to use app… Only get my tickets from this site. Have been using this site for years now and the prices are always reasonable and cheaper than other sites and tickets are always delivered on time.

Vivid Seats is the app I always use. My last two orders were disappointing in that I could not get the discounts to apply that were on the notifications page in the app. I would still recommend this app. I have never had issues with getting my tickets.

Very seamless process. I was able to secure the right game at the right price in the best section of the ballpark! I would highly recommend this site to friends. Great ggggggreat. Bbbbbest.

Great customer service. Friendly, professional and proficient. Thank you. Customer service is great.

Great and easy directions and help. I had a great experience, and the AI was very clear and direct and everything it said was correct. I ordered my ticket, and I couldn’t find how to access it on the app, and the AI told me exactly what to do to find it. Great job!

Was a little disappointed, having to wait to be notified about getting the tickets. I feel it should have been seamless. In addition, I should have been able to purchase parking with the tickets. Location of parking is unsure.

Customer service through the app was a bit difficult to find initially. Once I located the chat functionality, I was pleasantly surprised. The chat was extremely helpful, quick to respond, and friendly.

Very easy transaction. I got my tickets taken care of really fast. It was a really good price. Everything was as advertised and I had no issues with my purchase. I’ve used other sides before and they’ve been a problem, but this one was no issue whatsoever. I would recommend this to anybody that was looking for tickets to an event where it was sporting music or anything.

Chatbot was super helpful. All I did was ask my question and it was friendly and great navigator. I would definitely recommend using the chatbot. I know AI is super stressful but I didn’t feel the need to ask for a representative. It was just easy.

Very easy to get tickets at a good price and keeps my tickets safe. I have used vivid seats before and I also enjoy how they give rewards and things like that to make the experience for costumers much better.

I called in to purchase tickets and price match from another website. Jay price matched and gave me a discount. He was very helpful. I have been using Vivid Seats for years and last year they upgraded my seats for free. I will continue to use them in the future.

My experience was great, would have been awesome if Yungblud was able to make it. I will be for sure looking out for him or other shows in the future. I did get a little flustered trying to find out how to get my refund but once I found it my refund was resolved within minutes, now I just have to wait to get it sent back to my acct.

Experience was very good. The chat was very helpful. I couldn't find out how to sign in but am afraid if I copy and post to Google or Chrome, I'll mess it up. I've lost tickets before, so I'll wait for someone to help me tomorrow, despite the in depth instructions from your chat. It was very understanding.

Made purchase online at the Vivid seats web page. Once my tickets were purchased it was a quick and easy install of the vivid seats app. From there I just asked support to verify my confirmation number in which they were able to address my question and let me know my purchase was successful.

I had always had the best service with my tickets with the app, except for this last time that I received a different parking ticket than the one I bought. I paid for Parking K and received General Parking.

I had always had the best service with my tickets with the app, except for this last time that I received a different parking ticket than the one I bought. I paid for Parking K and received General Parking.

Quick response and great help. Unfortunately, I’m not good with technology, but I’m sure that my son will be able to follow the excellent instructions. Vivid Seats is always where I go for tickets and their customer service is one reason why.

I started using Vivid Seats 3 years ago and have been extremely pleased with the experience. This time was no exception. Easy interface to navigate. I already have the tickets in hand! 10 out of 10, would recommend.

I am very disappointed with Vivid Seats’ customer service and refund policy. I contacted support only about 10 minutes after purchasing my tickets because I realized I had made a mistake and wanted to cancel the order immediately. I was not trying to return tickets days or weeks later, and the event had not happened. However, my request was refused, and I was told there was absolutely no possibility of a refund. What made this experience even more frustrating is that I later found the same tickets available directly through the official Cirque du Soleil website for a much lower price. I paid $480 CAD through Vivid Seats, while comparable tickets on the official website were around $315 CAD. The price difference was significant and left me feeling that I had paid far more than necessary.

I opened the tickets but the actual ticket says Saturday October 17, 2026 not the date of the concert which is listed on the sale Sunday October 18th. My tickets should be for Sunday October 18th which is what I purchased. Please contact me to remedy this.