Vivid Seats Reviews

We hope so too! Thanks for your patience, and we hope everything gets sorted out soon.

Thanks for the kind words! We’ll be sure to pass them along to your rep. She’ll love knowing she made everything easy to understand!

We understand how frustrating it is to arrive and find your parking lot closed, especially after purchasing a pass. If you can provide proof that the lot was closed, we’d be happy to review your claim and launch an investigation.

Thanks for choosing Vivid Seats! We’re happy checkout was quick and easy after your other experience. Hope you have a great time at the event!

We understand how disappointing it is when the seat view doesn’t match what you expected. The View From My Seat feature offers a general view of the section, not the specific seat, and we’re working to improve the accuracy of our seating information.

Thanks for the review! We love keeping things simple, and we’re happy checkout went smoothly. Have a great time at the event!

We’ll pass your kind words along to Victoria! Thanks for sticking with us, and we hope you enjoy the event.

Sorry you’re having trouble accessing your tickets. Please check your order confirmation for delivery instructions, and contact our support team so they can help get this sorted out.

Thanks for the love! We’re happy the site was easy to use and you found a great deal on your tickets. Have an amazing time at the event!

That’s what we love to hear! Thanks for making Vivid Seats your go-to for an easy, convenient ticket-buying experience.

Easy ticket buying makes for a great experience. Thanks for choosing Vivid Seats!

Thank you for your review. We don’t have access to seat numbers before the seller delivers your tickets, since we’re a marketplace and don’t hold the tickets ourselves. We can guarantee seats purchased in the same order will be together unless the listing notes otherwise. Once your tickets arrive, you can check them for your seat numbers.

Last-minute tickets and parking for a great game sounds like a winning combo! Thanks for choosing Vivid Seats.

We understand how frustrating it was to encounter billing verification issues while trying to find tickets for your daughter’s birthday. To clarify, the orders were never confirmed and were automatically canceled, so the charges you’re seeing are authorization holds, not completed payments. These typically drop within 24 hours, though the timing depends on when your bank releases them. For help placing an order by phone, you can call our Sales team at 855-538-0268; you don’t need an order number to reach them.

Thanks for sharing. Waiting for tickets can be confusing, but some venues release them closer to the event. We appreciate your patience and hope you enjoy the show!

We understand how frustrating it is when a parking pass doesn’t work as expected. It’s possible there wasn’t anyone at the lot to scan your pass. We can see that you filed a chargeback, so your bank will need to complete its review. Please continue working directly with them for updates on the dispute.

Thanks for sharing! We’re happy the experience was good overall, but know it’s frustrating when tickets won’t open in the app. Hope you were able to access them another way and enjoy the event!

Thanks for sharing! Joemarie will love knowing they made your ticket-buying experience fun and welcoming. We hope you get to enjoy that concert soon!

Minutes to tickets is hard to beat! Thanks for choosing Vivid Seats.

Thanks for the kind words! We’re happy you found tickets that were easy to search for and fit your budget. Hope you have a great time at the event!

Simple and efficient is what we’re all about. Thanks for choosing Vivid Seats!

Thanks for the recommendation! We appreciate you spreading the word to family and friends.

Thanks for the kind words! We love keeping ticket buying simple. Have fun at the event!

Easy ticket searching is a win. Thanks for the note about account credits. We’ll share it with our team as we keep improving the website and app experience.

Thanks for sharing! We’re happy ordering was quick and easy, and we understand that downloading another app can be a hassle.

We’ll pass your kind words along to the agent. It’s great that she made everything easier and took the time to answer your questions. Thanks for choosing Vivid Seats!

Simple, easy, and highly recommended? We love that! Thanks for choosing Vivid Seats.

Hi there! Thank you for your review. We understand how important it is to access your tickets seamlessly. We received communication from you, and our customer service team was able to assist you in finding a proper resolution. If you need any further help, please don't hesitate to reach out.

Thanks for making Vivid Seats your go-to for tickets! We’re happy you had a great experience.

Fast transfers and convenience make for a smooth ticket experience. Thanks for choosing Vivid Seats!

Simple, easy, and worth coming back for. Thanks for making Vivid Seats your go-to!

A $50 discount and another smooth event experience? That’s a win. Thanks for coming back to Vivid Seats!

Easy transfer, smooth delivery, and exactly what you ordered. That’s how it should be! Thanks for choosing Vivid Seats.

We understand why seeing another name and a different price on your tickets could be concerning. Since Vivid Seats is a resale marketplace, tickets may show the original seller’s name, and the seller sets the resale price, which may be above or below face value. The name and price on the PDF don’t affect entry; valid tickets should grant access when scanned at the venue. We hope you have a great time at the show.

Fast, friendly service and help finding your tickets? That’s a win! Thanks for choosing Vivid Seats.

We’ll be sure to share this with Victoria. Thanks for recognizing her care and patience, and for choosing Vivid Seats!

Minutes to get help? That’s the kind of speedy service we love to provide. Thanks for the kind words and for choosing Vivid Seats!

Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.

Being able to check the seat location makes all the difference. Thanks for choosing Vivid Seats, and we’ll be here for your next event!

Quick, easy, and hassle-free is how ticket delivery should be. Thanks for choosing Vivid Seats!

Quick delivery and knowledgeable service make for a great experience. Thanks for choosing Vivid Seats!

Hi there! We understand how stressful it is to be traveling for a concert without access to your tickets. Our records show the tickets were sent on September 19, but the transfer needed to be accepted within 12 hours. Because the event allows only one transfer, the tickets were returned to the seller after that window. Please contact our Customer Service team as soon as possible so they can review your order and discuss the available options.

Fast Ticketmaster delivery and an easy add to Apple Wallet. You were concert-ready in no time! Thanks for choosing Vivid Seats!

We're sorry to hear about your experience. We'd appreciate the opportunity to look into what happened. Please contact us at 866-848-8499 or reach out via live chat on the Vivid Seats app so we can gather more details and work together toward a resolution. We look forward to hearing from you.

We understand how frustrating it is to have trouble accessing your tickets, especially when you’re ready to use them. Our Customer Service team tried to help you retrieve them, but the conversation went idle before they could complete the troubleshooting. Because they weren’t able to finish assisting you, we’re unable to provide a refund at this time.

We’ll pass your praise along to the rep. Great seats, a great deal, and all your questions answered, that’s a win! Thanks for choosing Vivid Seats.

Quick answers and an easy process are what we aim for. Thanks for choosing Vivid Seats!

Multiple events, one easy experience. Thanks for making Vivid Seats your ticket stop!

Smooth from start to finish, with tickets delivered as promised. Thanks for choosing Vivid Seats!

We’ll pass along the kind words to the team member who helped you. Thanks for choosing Vivid Seats!

Early ticket transfer and a smooth handoff? You were all set well before showtime. Thanks for choosing Vivid Seats!

Thanks for the kind words! We’re happy the chat team was helpful and informative.

We understand how disappointing it must have been to receive tickets in a different section from the ones originally confirmed. When a seller is unable to fulfill an order, our Buyer Guarantee provides replacement tickets or a refund. We strive to offer suitable options so buyers can still enjoy their event, and we’re sorry the replacement seating didn’t meet your expectations.

Fast delivery and tickets that came through as promised—great outcome for a first purchase with us. Thanks for giving Vivid Seats a try!

Thank you for sharing your experience. It appears that the venue switched their primary ticket platform for distribution at the last minute in the day of the event, which meant you had to access your tickets through a different platform. This change can sometimes cause delays or confusion, but we appreciate your patience as the issue was resolved. If you have any further questions or need assistance in the future, we're here to help.

Thank you for sharing that the response was quick and easy to understand. If you encounter any difficulties viewing your tickets in the future, please don’t hesitate to contact us. We are always here to help you whenever needed.

Thanks for sharing! We’re glad you found the app easy to use and received your tickets quickly. We appreciate you choosing Vivid Seats and hope you have a great time at the event!

We understand the timing can feel stressful. Tickets are often transferred closer to the event, but if they haven’t arrived by the promised delivery date, contact our support team through your order details so they can check on it.

Thanks for the kind words! We're happy to know the process was smooth and easy for you. Hope to see you back soon for more tickets!

Hi Peggie, thank you for your feedback. We recognize that reselling tickets can seem complicated, but it’s actually quite straightforward! We have a dedicated fan seller services team ready to assist fans in listing their tickets for the events they want to sell. If you ever need help with selling or listing your tickets, please don’t hesitate to contact our fan seller services team—they’ll be happy to support you.

Thanks for sharing! We’re glad you found it easy to navigate the seating options and find the tickets you wanted. We appreciate you choosing Vivid Seats and hope you enjoy the event!

Thanks for sharing! We’re glad everything was quick, easy, and seamless from start to finish. We appreciate you choosing Vivid Seats and hope you enjoy the event!

Thanks for sharing your experience! We’ll pass your kind words along to Kate and Jarin. We’re happy they could help you apply your rewards, and we appreciate you calling out where checkout could be clearer. Enjoy the event!

Thanks for sharing! We understand that receiving ticket communications from multiple sources can be a little confusing. Depending on the event, tickets may be transferred through the venue or event’s official ticketing platform. We’re glad everything worked out and that you had a good experience!

Thanks so much for sharing! We’re glad you were able to find tickets with us and that they arrived well ahead of your concert. We appreciate you choosing Vivid Seats and hope you have an amazing time! ☺️

Thanks so much for the kind words! We’re glad our team was able to help and make everything come together. We really appreciate you choosing Vivid Seats and hope you have an amazing time at the event!

Thanks so much for sharing! We’re so glad our team was able to make your experience such a positive one and provide the help you needed. We really appreciate the kind words and hope you enjoy your event!

Thanks for sharing! We’re glad you found the ticket search easy, got a great price, and had a smooth delivery experience. We appreciate you choosing Vivid Seats and hope you enjoy the event!

Thanks for sharing! We're happy everything worked out and you got exactly what you needed. Looking forward to helping you again sometime!

Thanks so much for sharing! We’re glad Honey was able to make the process quick and easy, especially with such a large ticket purchase. We appreciate you choosing Vivid Seats and hope everyone has a great time at the event!

Thanks for your review. Prices on tickets can fluctuate throughout the day, so keeping an eye on them at the right time can help you score a great deal. Buying in advance is always a bit of a gamble, since prices sometimes drop unexpectedly. As a marketplace, we facilitate the sale between buyers and sellers, with each seller setting their own price based on factors like seat location, amenities, and supply and demand. We recommend checking back often to find the best price for you.

Thanks for sharing! It’s great to know everything went smoothly and you received your tickets quickly. Enjoy the event!

Thanks for letting us know! It’s great to see your tickets arrived right on time. We’re here whenever you need us and hope you have an amazing event!

That’s fantastic! We’re glad the purchase and transfer went smoothly and quickly. Hope you have a great time at your event!

Thanks for sharing! We’re so glad to hear your experience was quick, easy, and seamless. We appreciate you choosing Vivid Seats and hope you enjoy the event!

That’s awesome to hear! We’re happy the process was smooth from start to finish. Enjoy the event, and we’re here whenever you need us.

Hi there! If there’s ever any confusion regarding ticket delivery, please feel free to reach out to our support team and we’d be happy to confirm the details. Our team reviewed your order and can confirm that your tickets were successfully delivered through Ticketmaster.

To access them, simply log in to Ticketmaster using the same email address associated with your order. Your tickets should appear in your account, and you may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!

Hi there! Thank you for your review. We understand how important it is to access your tickets seamlessly. We received communication from you, and our customer service team was able to assist you in finding a proper resolution. If you need any further help, please don't hesitate to reach out.

We love to hear it! We’re so glad purchasing your tickets was quick and easy and that the app was simple to navigate. Thanks for choosing Vivid Seats, and enjoy the event!

That's great to hear! We're happy the tickets arrived quickly and that you were able to add them to your Apple Wallet with ease.

Thanks for sharing! It’s awesome to know everything got sorted out quickly. We’re here anytime you need us for your next event.

That’s awesome to hear! Quick and secure is what we aim for. Glad you were able to get your tickets smoothly and have them ready on your Chiefs app so quickly.

Glad to hear you had a good experience! Fast tickets and fair prices make for a great time. Enjoy the event!

Hi there! Our team reviewed your order and can confirm that your tickets were successfully delivered through the Vivid Seats app. To access them, please download the Vivid Seats app and log in using the same email address associated with your order.

Your tickets should appear in your account from there. Please let us know if any other questions come up!

We're happy to hear you had a positive experience and received quick support. Thanks for sharing!

Glad to hear everything went smoothly and the notifications were on point. Thanks for sharing your experience!

Hi there, thanks for sharing your experience. While we love to come in clutch for last-minute ticket purchases, our team reviewed your order and can see that the original ticket request was rejected. Our support team reached out right away with alternative options to help make sure you could still attend the event, and we were able to confirm replacement tickets with you. We appreciate your understanding and hope you enjoyed the event!

Thank you for sharing your experience! It's great to hear everything went smoothly and the tickets arrived quickly. Thanks for the tip about the insurance. It's helpful for future bookings. Enjoy the event!

Thanks for the recommendation! Glad the ordering and delivery went smoothly. Appreciate you sharing your experience!

Thank you for the kind words! We're glad the responses were quick and helpful, and that the instructions made things easier to understand. We’ll keep aiming to provide clear guidance every time.

Thank you for sharing! We're glad the representative was able to assist you patiently. We appreciate your kind words.

That’s awesome to hear! It’s great that Vivid Seats has been making your experience smooth and that you’re loving the reward program. Thanks for sticking with us!

Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which means some tickets may require additional steps to access them. Not all tickets are available for downloading to the wallet app, as many may be required to be scanned directly from the app. This process is implemented by the venue as a security measure to help protect your tickets.

Glad we could clear things up for you! Now it’s just a matter of waiting for the tickets to arrive. If you need anything else in the meantime, we’re here to help.

Great to hear! We're happy we could help you locate your ticket link. If you need anything else, just let us know.

Hi there! Our team reviewed your order and can confirm that your tickets were successfully delivered through Ticketmaster. For some events and venues, tickets are delivered through the venue’s preferred ticketing platform, and those access instructions are included in the delivery email. We always recommend reaching out with any ticket delivery questions so our team can help before the event!

Thank you! We're happy to hear it was easy to find your tickets. We appreciate your support!

Glad we could assist you in finding your tickets! Thanks for choosing Vivid Seats. Hope you have an amazing time at the event!

Thanks for the kind words! It’s great to know the process was a breeze. Looking forward to helping you with more bookings in the future!

That’s awesome! Sounds like a quick and smooth experience. We’re glad everything worked out so easily for you. Enjoy the show!

Hi there, thanks for sharing your experience! We’re glad our team was able to walk you through the process and accommodate your ticket delivery without a smartphone. We understand the confusion when the tickets initially arrived differently than expected, and we’re glad our support team was able to get the printable PDF sent over. We appreciate your patience and feedback, and hope you enjoyed the event!

That's great to hear! We're glad you received quick and smooth assistance. If you need anything else, we're here to help.

Thanks for your trust! We appreciate your loyalty and look forward to helping you find great deals in the future.

Thanks for letting us know! We're happy we could assist you with your billing address. If anything else comes up, we're here to help.

Thanks for sharing your experience. We know how important it is to get everything sorted quickly, and it’s good to hear things worked out after the call. We’ll keep working to make the process smoother from start to finish.

Hi there, thank you for taking the time to share these details. We’re glad Marjorie was ultimately able to help you place your order, but we understand your concerns regarding your earlier interactions. Every fan should feel welcomed and treated professionally when contacting us, and we appreciate you bringing this experience to our attention.

We’ve reviewed your order and documented the additional feedback you shared regarding your calls. Our calls are recorded for quality assurance purposes, allowing the appropriate internal team to review these interactions further. We appreciate you giving us the opportunity to look into your experience and hope you enjoyed the game.

Thanks for reaching out. Your tickets should have been sent to your email shortly after purchase. Please check your spam or junk folder just in case they landed there. If you still can't find them, let us know, and we'll assist you further.

Thanks for the kind words! We're happy to make the ticket transfer smooth and transparent for you. Hope you have an amazing time at the event!

You're welcome! We're glad the transfer process was smooth for you. Enjoy the event!

Thanks for sharing! We're happy to hear your order arrived quickly and that you received the email confirmation. Enjoy the event!

That’s wonderful to hear! We’re glad Ann could assist you and that you’re happy with your experience. Enjoy your tickets and the event!

Hi there! We’re so glad to hear the purchase process was easy! Our team reviewed your order and can see that you reached out regarding the misspelled email address. The email was successfully corrected, and your tickets have now been delivered to the updated email address. We’re glad we could get everything sorted out, and we hope you have a great time at the event!

Great to hear everything went smoothly and you're all set for the show! Enjoy the event!

Thanks for sharing your experience! We're happy we could get that link to you quickly so you could enjoy the event without any stress. If anything else comes up, we're here to help.

Thank you for sharing your experience. It’s possible that there was a payment issue or that the high amount for the concert tickets required additional approval, which might not have been necessary for the parking pass since it was a lower-priced item. We understand how frustrating this must be and recommend reaching out to our support team so we can look into the specific details of your transactions and help resolve the issue.

Thanks for the positive note! We’re glad the process was smooth for you. Looking forward to assisting you again in the future.

Thank you for sharing such a wonderful story. We're so pleased Ian could make your experience smooth and memorable. It's fantastic to know that his assistance and integrity helped build your trust in our organization. We’ll be sure to pass along your appreciation!

That’s great to hear! We’re happy you had a smooth experience with the app. Hope the concert is fantastic!

We appreciate your kind words! It’s great to know our team is providing quick and helpful support. We’re here whenever you need us.

Glad to hear your tickets are easy to access! Sometimes the option to add them to Apple Wallet becomes available closer to the event date. Keep an eye out for that, and if it shows up, it’s a simple way to keep your tickets handy.

Thank you for your positive feedback! We're glad you're satisfied with how Vivid Seats manages refunds during event cancellations. We appreciate your trust and look forward to assisting you in the future!

Thanks for sharing! It’s great to know the info about what to do before the event. We’re here to help make sure you have a smooth experience. Enjoy the show!

Thanks for the positive note! We're glad the tickets arrived early and that you had a smooth experience. We appreciate the recommendation!

Thank you for your wonderful feedback! We're delighted to hear you're 100% satisfied with our website and support. We look forward to serving you again!

Experience was easy from start to finish. Always works without any problems.

Thank you for sharing your concerns. Typically, tickets are released closer to the event date due to security precautions implemented directly by the venues, which is a common practice to ensure safety. As a result, you may not receive your tickets until the day before or shortly before the event. Additionally, tickets are usually made transferrable closer to the event date, and the primary ticket provider often enables the transfer feature as the event approaches. We understand how this can be inconvenient, especially when planning with others, and we appreciate your patience. If you have any further questions or need assistance, please feel free to reach out, and we’ll be happy to help.

Great to hear it was quick and easy for you! We aim to make the process smooth from start to finish. Enjoy the event!

Thank you for sharing your concerns. We were able to assist in changing your email, and your tickets are now on their way. The estimated delivery date is close to the event because many venues do not release or transfer tickets until closer to the date, often as a security measure. This is a protocol set by the venue, not us. We appreciate your patience and understanding.

Great to hear that your tickets arrived early and everything went smoothly. We aim to make the process as easy as possible. Enjoy the event!

Awesome, glad everything went smoothly with your tickets. Enjoy the event!

Thanks for the awesome words! We're glad the process was smooth and that you found everything easy to use. Happy ticket hunting!

Thank you for your kind words! We're thrilled you had a great experience and found our service easy to use. We appreciate your recommendation!

Thank you for sharing your experience. We appreciate your feedback and understand your concerns. We strive to provide clear communication and smooth ticket delivery, and we’re sorry to hear that your experience didn’t meet those expectations. Your comments about the ticket images and communication between buyer and seller are valuable, and we will take them into consideration to improve our service. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help and hope to provide a better experience next time.

Thanks for sharing! We're glad you got your answer quickly. While we know chatting with someone live can be preferred, we're happy we could assist efficiently.

You're welcome! We're glad your tickets arrived smoothly from the university. If you need any more assistance, feel free to reach out. Enjoy the event!

We're glad the process was easy and quick for you! If you're unsure about the location of your tickets, you can check your email for the confirmation or ticket details, or log into your Vivid Seats account to view your purchase. If you need further assistance, just let us know.

Thanks for the kind words! We're glad to hear everything is smooth and hassle-free for you. We’ll keep working to make sure you always have a great experience.

Your tickets should appear in your Vivid Seats account from there. Please let us know if any other questions come up!

Thank you for the five-star review! We're so happy to hear you enjoy using Vivid Seats whenever you can. Looking forward to helping you find more great experiences in the future!

Thank you for your feedback! We appreciate your suggestion about receiving tickets directly through the Vivid Seats app. We'll pass that along to help improve your experience. If you have any other questions or concerns, feel free to reach out!

Hi there! Thanks so much for the great review! We’re glad you’ve been enjoying the prices and deals available on Vivid Seats. We appreciate you choosing us for your events!

Thanks for sharing! It’s great to know we can help you grab tickets on the fly. If you ever need anything down the line, we’re here for you!

Hi there, thanks for sharing your feedback. Seat selection details are displayed with each listing so fans can review the seating option before completing their purchase. Seat Saver listings are disclosed in the Notes section to review prior to purchase. We appreciate your feedback about making these options even easier to understand during the ticket-buying process!

Hi there! Thanks so much for the great review! We’re glad our Support team was able to help you locate your ticket transfer and get everything sorted out. We appreciate you choosing Vivid Seats!

Thank you for your feedback! We're glad the process was easy for you. We appreciate your suggestion about seat visibility and will keep it in mind to improve the experience.

Glad to hear the ordering process was smooth for you! If you need anything else, we're here to help.