
Vivid Seats Reviews
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About Vivid Seats
Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats serves as the middleman between customers looking for tickets and sellers. It has sold over 100 million tickets and has a 100% buyer guarantee and a reward program.
Visit www.vividseats.com- Easy access to event tickets
- Rewards program
- 100% Buyer Guarantee
- Ticket prices can fluctuate
- Fees increase total price
Vivid Seats Reviews
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- 4,972,959 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 7, 2026
I love using Vivid Seats. They have very good prices and there are no surprise fees. And when I purchase tickets from them, they are available within hours. Sometimes almost instantly! They have tickets available to almost every event in Denver. They are my go-to for finding tickets. Thank you for being so legit.
It's fantastic to hear that Vivid Seats is your go-to for tickets and that you consistently have a positive experience. We really appreciate your kind words and loyalty. If you need anything in the future, we're here for you!
Reviewed Sept. 6, 2026
Quick response and receipt of VIP ticket. No issues.
Thank you for your feedback! We're happy to hear you received your VIP ticket quickly and without any issues. Enjoy your experience!
Reviewed Sept. 6, 2026
I was helping very fast. If have any issues with my transaction. They will help right away. I’m satisfied with the help.
It's great to hear that you received quick assistance and felt supported. We're always here to help whenever you need us. Thanks for sharing your experience!
Reviewed Sept. 6, 2026
I could not receive my seat on the day, and got help to support center, and they arranged my replacement better seat soon. Because they couldn't reach out the seller. I was happy, but I really hate the person who just take over our money. Support center was really great. Thank you.
We're glad our support team was able to help arrange a better seat for you quickly. It's understandable to feel frustrated when things don't go as planned, but we're happy we could make the situation better. Thank you for sharing your experience!
Reviewed Sept. 6, 2026
Great price! Excellent customer service from Honey.
Thanks for sharing! We're glad Honey could provide you with a great experience and excellent service. If you need anything else, just let us know!
Reviewed Sept. 6, 2026
The assistant knew exactly what I needed. Very useful. So easy to use app to purchase and sell tickets.
That’s awesome to hear! It’s great when everything just clicks. If you ever need anything else, we’re here to help make it just as easy.
Reviewed Sept. 6, 2026
Quick and easy for last minute tix. Sent almost right away.
Perfect for those last-minute plans! Glad the process was quick and smooth for you. If you need anything else, just let us know!
Reviewed Sept. 6, 2026
Still can’t get the tickets and I hope there’s an alternative option at the gate. I’m 65 and not up to par on technical issues.
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the MLB Ballpark app. We understand that navigating ticket apps can sometimes be tricky! If you ever have trouble accessing your tickets, our Support team is happy to walk you through the process before the event and make sure everything is ready for entry. Venue staff may also be able to help with app access once you arrive at the gate.
Reviewed Sept. 6, 2026
Very timely response positive and Alton driven. I felt better after the interaction no matter what the outcome of my problem is I will tenderness that positive experience inside of my negative situation.
It’s great to know that our response helped brighten your day, even in a tough situation. We’re here to support you whenever you need it. Thanks for sharing!
Reviewed Sept. 6, 2026
Quick delivery of purchased tickets with no shenanigans.
Thank you for your feedback! We're glad your tickets were delivered quickly and smoothly. We look forward to serving you again!
Reviewed Sept. 5, 2026
Easy peasy…That’s the best way I can characterize my transaction.
That’s a great way to put it! Easy and smooth makes the whole experience better. If you ever need anything else, we’re here for you!
Reviewed Sept. 5, 2026
Price as posted, quick order and delivery. Highly recommend.
Thank you for the recommendation! We're glad the process was quick and smooth for you. Hope you have an amazing time at the event!
Reviewed Sept. 5, 2026
From dining the seats to paying and getting the tickets went smoothly.
Thanks for sharing! It’s great to know everything went smoothly from start to finish. We aim to make the process easy and hassle-free. Enjoy the event!
Reviewed Sept. 5, 2026
Everything was as expected. Plus support was very helpful.
Hi there! Thanks so much for the great review! We’re glad everything went as expected and that our Support team was able to help. We appreciate you choosing Vivid Seats!
Reviewed Sept. 5, 2026
Amazing customer service help. They answered all my questions and helped me with my parking ticket issue. You made this process easier and less stressful, your patience was very much appreciated. Thank you so much for all your help and going above and beyond to help us!
It’s wonderful to hear that our team was able to make things easier for you. We always aim to go the extra mile and appreciate your kind words. If you ever need anything else, you know where to find us!
Reviewed Sept. 5, 2026
I was unable to get my payment to process online so I called to order my tickets. James was great- friendly and efficient.
Thanks for sharing your experience! We're happy to hear James provided friendly and efficient service. We appreciate you choosing to call and hope you have an amazing time at the event!
Reviewed Sept. 5, 2026
Viewing tickets not very clear, ticket access is confusing.
Hi there, thanks for sharing your feedback. Depending on the event, tickets may be accessed through a secure link or the venue’s preferred ticketing platform, which can make the process feel a little different from event to event. If any questions come up while accessing your tickets, our Support team is always happy to help!
Reviewed Sept. 5, 2026
Thank you for keeping me in touch with what to do when a show we buy tickets for gets cancelled. That’s never happened to me, but y'all made the process smooth and easy. I will be purchasing again from your website and I understand things happen! Much love! And see you in the mosh pit! :)
Thanks for the kind words! It’s great to hear the process was smooth for you. We look forward to helping you with your next purchase and hope to see you rocking out in the mosh pit soon!
Reviewed Sept. 5, 2026
Hami was a wonderful representative that helped me very much. She was very professional, knowledgeable, helpful, & kind.
That’s great to hear! It sounds like Hami really went above and beyond. We’re lucky to have team members like her. If you need anything else, just let us know!
Reviewed Sept. 5, 2026
Easy to navigate, tickets arrived fast and need a bit of help by chat that worked wonderfully!
Sounds like you had a smooth experience all around! Fast tickets and helpful chat support make everything easier. If you ever need anything else, we’re here for you!
Reviewed Sept. 5, 2026
Efficient website with all the details you need when looking for tickets to the venue.
Thank you for your feedback! We're glad our website provides all the details you need to find the perfect tickets. If you ever need assistance, just let us know!
Reviewed Sept. 5, 2026
The chat feature was very easy to use and quickly addressed my question and resolution.
It’s great that the chat worked smoothly for you and got your question sorted out fast. We’re here whenever you need us!
Reviewed Sept. 4, 2026
I have used this app on numerous occasions and they've delivered every time. It's easy to use and checkout is really simple.
That's wonderful to hear! We're glad our app has been reliable and easy for you to use. If you need any assistance or have suggestions, we're here to help!
Reviewed Sept. 4, 2026
Customer service is non-existent, and an AI bot is all you get. I have been a loyal customer for years, but I will be moving my future purchases elsewhere.
Hi there, thank you for sharing your experience, especially as a longtime customer. Our Support team is available to help with order-related questions through live chat, by phone, or through social media, and we’re disappointed to hear you didn’t receive the level of support you needed. If you’re still in need of assistance, please reach out so our team can help. We appreciate your longtime support and hope we have the opportunity to provide a better experience in the future.
Reviewed Sept. 4, 2026
Yep! Got the email. Wish I could add the tickets to my Apple Wallet!
Thanks for the update! Hopefully, that feature gets added soon so you can keep your tickets all in one place. If you need anything else, just let us know!
Reviewed Sept. 4, 2026
I got my tickets in less than 5 min. 🙂 I love how Vivid Seats work.
That’s awesome to hear! Quick tickets and smooth process make everything better. If you ever need anything else, we’re here for you!
Reviewed Sept. 4, 2026
Bought tickets for a Blue Jays game and lost them when I purchased a new phone and the transfer portal didn't seem to work. Customer Service virtual assistant helped me through it and reissued my tickets. Very appreciated. Would recommend Vivid seats for tickets.
Thank you for sharing your experience! We're glad our virtual assistant was able to help you get your tickets reissued. We appreciate your recommendation and look forward to helping you with more great events in the future!
Reviewed Sept. 4, 2026
Amazing ticket price compared to other ticketing platform.
That’s awesome to hear! Finding great prices makes the whole experience even better. If you need anything else, just let us know.
Reviewed Sept. 4, 2026
Seamless process - got tickets immediately - also used a reward credit I had, which was nice.
Hi there! Thanks so much for the great review! We’re glad you had a seamless experience and were able to put your Rewards credit to good use. We appreciate you choosing Vivid Seats!
Reviewed Sept. 4, 2026
The ticket locating and purchasing experience went smoothly. I had no issues and the tickets are now visible in the Vivid Seats app,
Hi there! Thanks so much for the great review! We’re glad the ticket-buying process went smoothly and your tickets are ready to go in the Vivid Seats app. We appreciate you choosing us!
Reviewed Sept. 4, 2026
Like it. Thank you. Best place to buy tickets. Good prices.
Thanks for the kind words! We're happy to be your go-to spot for tickets and glad you find our prices good. Looking forward to helping you with more events!
Reviewed Sept. 4, 2026
Recently used vivid for Packer/Rams tickets. My Son has never been to a pro game. He is a diehard Packers fan. The transaction was quick and lowest priced from any other site available. Definitely looking forward to sharing fun memories with my son. TY VIVID.
That sounds like a fantastic experience! It’s great that everything went smoothly and you found a great deal. Wishing you and your son a game day full of fun and memorable moments.
Reviewed Sept. 3, 2026
I only use Vivid to book concerts, they have the best prices.
That’s a smart move! It’s great when you find a spot that offers the best deals. If you ever want to explore more options, we’re here for you.
Reviewed Sept. 3, 2026
I had an issue with getting a discount applied and the virtual assistant was extremely helpful. I don’t have resolution yet but the process was fantastic so far
I'm glad to hear the virtual assistant was helpful! We’re working on getting that discount sorted out for you. If you need anything else, we’re here to support you every step of the way.
Reviewed Sept. 3, 2026
Received the tickets via email, I don’t know what else to say sooo yeah.
Thanks for letting us know! Glad to hear your tickets arrived smoothly. Enjoy the event!
Reviewed Sept. 3, 2026
Had questions about tickets and chat was very helpful and knowledgeable about what to do.
We're glad to hear that our chat support was helpful and knowledgeable! If you have any more questions or need further assistance, we're here for you.
Reviewed Sept. 3, 2026
Fast process to get tickets. I'll be using this app again in the future
That's great to hear! We're glad you had a quick and smooth experience. We look forward to serving you again in the future!
Reviewed Sept. 3, 2026
Excited for the show. Did not like I had to wait so close to the show date to receive tickets. Made me nervous with travel plans.
Hi there, thanks for sharing your feedback. Ticket delivery timing can vary by event, as the venue determines when tickets are released for public distribution. It’s common for tickets to be released closer to the event date for security purposes. We understand the wait can feel nerve-racking when travel plans are involved and appreciate your patience!
Reviewed Sept. 3, 2026
I placed my order on September 1st for 4 tickets for a show this December and received my tickets in the same day! I was very pleased with this as the website states you may not receive your tickets until a couple hours before the show. This makes me feel secure because I know if I didn't have the tickets until the day of, I would have been panicking. But overall, this process was so easy and I am very thankful!
That’s fantastic to hear! Getting your tickets quickly really takes the stress out of planning. We’re glad the process was smooth for you. If you need anything else in the future, just let us know!
Reviewed Sept. 3, 2026
Easy to navigate and reasonable pricing. Would definitely purchase again.
Thanks for the kind words! We're happy to hear the process was smooth and the pricing was right. Looking forward to helping you with your next purchase!
Reviewed Sept. 3, 2026
Vivid ticket prices are very fair and their service is top shelf!
Thank you for your kind words! We're thrilled to hear you find our prices fair and our service top-notch. If there's anything else you need, just let us know!
Reviewed Sept. 3, 2026
Was very helpful when I thought I didn't receive my emailed tickets but we found them.
We're glad we could help you locate your emailed tickets! If you ever need assistance again, don't hesitate to reach out.
Reviewed Sept. 3, 2026
Honestly, it was fine. Shouldn’t have had to download another app to receive the tickets though. But other than that, it wasn’t horrible.
Hi there, thanks for sharing your feedback. Depending on the event, the venue may require tickets to be securely transferred and accessed through its preferred ticketing platform, which can require an additional app. We appreciate your feedback and hope you enjoyed the event!
Reviewed Sept. 2, 2026
Very good. Would recommend for anyone to use. Very good.
Thank you for your kind words! We're delighted to hear you would recommend us. We appreciate your support and look forward to serving you again!
Reviewed Sept. 2, 2026
Good experience. Price was good. The process to buy the tickets was easy.
Glad to hear everything went smoothly and the prices worked out well. If you ever need tickets again, we’ll be here to make the process just as easy!
Reviewed Sept. 2, 2026
Took too long for the tickets to arrive, so much so that I started to doubt if the tickets were real. Please do better next time but sending tickets within few days, if not hours.
Hi there, thanks for sharing your feedback. Ticket delivery timing can vary by event, as the venue determines when tickets are released for public distribution. It’s common for tickets to be released closer to the event date for security purposes. We understand the wait can feel nerve-racking when travel plans are involved and appreciate your patience!
Reviewed Sept. 2, 2026
Found what I was looking for quickly, and after my purchase, the transfer was completed within minutes.
That's fantastic! We're happy you found what you needed quickly and that your transfer was seamless. If you need anything else, we're here to help!
Reviewed Sept. 2, 2026
Pretty simple and forwarded when purchasing tickets online.
Hi there! Thanks so much for the great review! We’re glad you found the ticket-buying process simple and straightforward. We appreciate you choosing Vivid Seats!
Reviewed Sept. 2, 2026
Very fast and convenient. Satisfied with the service!
Thanks for sharing! We're happy to hear you found the process fast and convenient. We appreciate your satisfaction and look forward to serving you again!
Reviewed Sept. 2, 2026
My experience with David that has always been excellent and I appreciate them holding my credit for almost 2 years until I finally used it without a problem.
It’s wonderful to hear about your positive experience with David! We’re glad everything worked out smoothly and that your credit was there when you needed it. Thanks for sharing, and we look forward to helping you again in the future!
Reviewed Sept. 2, 2026
I purchased parking passes from Vivid Seats and found them to be true to their word. They were helpful with any questions one had. I am pleased with my experience with them.
That’s great to know! It’s nice when everything goes smoothly and you can count on the service. If you ever need anything else, we’re here for you.
Reviewed Sept. 2, 2026
Process was streamlined and simple enough. Would do again.
That’s awesome! It’s always great when things are easy and straightforward. Looking forward to helping you again anytime you need.
Reviewed Sept. 1, 2026
Great service with the text service. Thorough. Thank you.
Thank you! We're glad the text service was helpful and thorough for you. We appreciate your kind words and are here to assist anytime!
Reviewed Sept. 1, 2026
The chat was very informative for me. I asked all the questions I needed help with.
We’re glad to hear that the chat was helpful and informative for you. If you have any more questions or need further assistance in the future, feel free to reach out!
Reviewed Sept. 1, 2026
Glad you guys reached out. I am eagerly waiting for my ticket to arrive.
We’re glad we could reach out. We understand you're eagerly waiting for your ticket to arrive and we appreciate your patience. If you need any assistance in the meantime, we're here to help!
Reviewed Sept. 1, 2026
It had been a while since I ordered Blue Jay tix with Vivid seats. It went extremely smoothly! TY again.
That’s great to hear! We’re happy your experience was so smooth. Thanks for choosing Vivid Seats again, and if you need anything else, just give us a shout!
Reviewed Sept. 1, 2026
So glad that my brother in law clued me in about Vivid Seats. I shop other sources, but always return to Vivid Seats as that ends up being the best value and quality.
We’re glad to hear that your brother-in-law recommended Vivid Seats and that you consistently find the best value and quality with us. We appreciate your loyalty and look forward to serving you again!
Reviewed Sept. 1, 2026
Exceptional Service, however unable to attend so would you please 🙏 let Jeanette Harris give ticket to someone who would enjoy Show, she can decide
Thank you for your kind words about our service. We understand your situation and will pass along your message to see if Jeanette Harris is able to find someone who would enjoy the show. We appreciate your thoughtfulness!
Reviewed Sept. 1, 2026
I got my tickets for a good price and in a good location. I like the picture that gives you your view of the field.
That's awesome to hear! We're happy you found the tickets at a great price and in a spot you like. The view photo feature is definitely a handy way to pick the perfect seat. Thanks for sharing!
Reviewed Sept. 1, 2026
Thank you so much for helping me find my tickets! Everyone was great to chat with and very patient and supportive. I am so grateful for the support!
You're very welcome, Jane! We're happy we could assist you and make the process smooth. It's great to hear that our team was supportive and patient. If you need anything else, we're always here to help!
Reviewed Sept. 1, 2026
I was notified that my tickets weren’t coming via mail but now through email. I couldn’t find the email. Contacted Vivid Seats through app and they quickly responded and helped me find the email and I have my tickets.
Thanks for sharing your experience! It’s great to hear that our team was quick to respond and helped you locate your email. Glad you have your tickets now and everything is sorted out smoothly.
Reviewed Sept. 1, 2026
I have been trying to view my purchased OU football tickets with the Vivid Seats app without any success!
Thank you for reaching out. We want to let you know that your tickets were sent to your email a few weeks ago, and we have just resent them for your convenience. Please note that your tickets will not be available through the Vivid Seats app but can be accessed via the email we sent, which includes detailed instructions on how to view and download them. If you need any further assistance, please don’t hesitate to contact us.
Reviewed Sept. 1, 2026
It was fast and easy to order and save our tickets in our phone wallet.
We’re happy to hear that ordering and saving your tickets to your phone wallet was fast and easy. If you need any further assistance or have questions, feel free to reach out!
Reviewed Sept. 1, 2026
I had trouble with the ticket transfer and I used the chat feature twice and received great service, guidance each time. It lowered my anxiety with the process, even gained a little confidence.
We’re pleased to hear that the chat feature provided you with great service and guidance during your ticket transfer process. It’s wonderful to know that it helped lower your anxiety and even boosted your confidence. If you need any further assistance, we’re always here to help!
Reviewed Sept. 1, 2026
Awesome all around. Prompt responses and knowledgeable about ticketing platforms.
Thanks for the great words! We're happy to hear you had a positive experience and that our team was able to assist promptly and confidently. We’re here whenever you need us!
Reviewed Aug. 31, 2026
I couldn’t find my email for my ticket transfer. I asked and they gave simple instructions and I was able to retrieve my ticket!!
We’re glad to hear that you were able to retrieve your ticket after receiving simple instructions. If you ever need further assistance, we’re here to help!
Reviewed Aug. 31, 2026
I love this app. You guys are doing amazing. Only thing I was slightly worried about was the fact that I didn’t get my tickets right away. Thank you guys though. Keep it up!
Thanks for the kind words! We're glad you're loving the app and appreciate your support. We understand the wait can be a bit nerve-wracking, but we're happy everything worked out. We'll keep working to make the experience even better!
Reviewed Aug. 31, 2026
Still don’t have my tickets. Give my tickets before I give you a rating.
Hi there, thank you for your feedback. After reviewing your order, we can confirm that your tickets were sent to you and are also accessible on the Vivid Seats app for convenient access. If you encounter any issues in the future, we recommend reaching out to our customer service team, who will be happy to assist you in ensuring your tickets are ready for the event.
Reviewed Aug. 31, 2026
Always been good for me. Fast, glad you show the fees before the final price.
Thank you for your kind feedback! We're glad we've always provided a positive experience and that you appreciate seeing the fees upfront. If you need anything else, we're here for you!
Reviewed Aug. 31, 2026
Thank you. Appreciate the help and am excited to see Fenway Park for the first time.
Thank you very much. We appreciate the help and are excited to see Fenway Park for the first time.
Reviewed Aug. 31, 2026
Best ticket site I've used. I would highly recommend to anyone who needs a good and reliable site.
Thank you so much for your kind words. We’re thrilled to hear that you consider us the best ticket site you’ve used and that you would recommend us to others. We truly appreciate your support and look forward to serving you again!
Reviewed Aug. 31, 2026
I am not happy with the policy of not getting my tickets until the day of the show, as that does not give me a very confident feeling. However, the virtual assistant worked extremely well and gave me the answers that I needed. I wish they would share this information ahead of time in the app so I would have expected it.
Thank you for sharing your thoughts. We understand how important it is to have your tickets in advance and appreciate your feedback on the virtual assistant’s help. We’ll take this into consideration to improve communication within the app so everyone knows what to expect ahead of time.
Reviewed Aug. 31, 2026
Tickets came 2 business days after they went on sale to the public.
We’re glad to hear that your tickets arrived two business days after they went on sale to the public. If you need any further assistance, we’re here to help!
Reviewed Aug. 31, 2026
I have been using Vivid for years and will continue to use them for my ticket purchases for myself and my family. I am really enjoyed the new search options and how the prices shown now include fees.
Thanks for sticking with us over the years! It’s great to know you’re enjoying the new search features and the all-in pricing. We look forward to helping you find more great tickets for you and your family.
Reviewed Aug. 31, 2026
I didn't know how to access my concert tickets and called customer. I received the best help. Very patience, polite and knowledgeable.
We’re glad to hear that you received helpful and courteous assistance when you called customer service. It’s wonderful to know that our team was patient, polite, and knowledgeable. If you need any further support, we’re always here to help!
Reviewed Aug. 31, 2026
Affordable tickets but I wish I could apply the discount to my purchase.
Thanks for your comment. We’re glad you found the tickets affordable. We understand how helpful discounts can be and appreciate your feedback on applying them directly to your purchase. We’ll keep that in mind as we continue to improve the experience.
Reviewed Aug. 31, 2026
Tickets were transferred seamlessly & at a good pace. Made purchasing these much sought after tickets a breeze.
We’re happy to hear that the ticket transfer process was seamless and efficient. Making it easy to purchase these highly sought-after tickets is what we aim for. If you need anything else, we’re here to assist!
Reviewed Aug. 31, 2026
I was worried that the QR codes were lost for my tickets, but I was assured from the virtual asst. that they should be in my e-mail within 24-48 hours of the event.
We’re glad the virtual assistant was able to reassure you about the QR codes. It’s good to know they should arrive in your email within 24 to 48 hours of the event. If you have any further questions or need assistance, we’re here to help!
Reviewed Aug. 30, 2026
After seeing J. Cole on night 1 in Charlotte, I knew I had to see him again and specifically in Fayetteville. Trying to get tickets on TM was impossible so I finally decided to shop around on other ticketing platforms. Thankfully I landed on a great deal here and I’m so happy! Purchasing my tickets was super easy and quick! Once I completed my purchase, tickets were delivered to me in just 1 minute. I’m a previous buyer on Vivid Seats and have never had any issues. Great place to find a deal!
Thank you so much for sharing your experience! We're thrilled to hear that you found such a great deal and that the purchase process was quick and easy. It's fantastic that you've been a happy customer for a while and that you continue to have positive experiences with us. Enjoy the show in Fayetteville, and we look forward to helping you with more tickets in the future!
Reviewed Aug. 30, 2026
Easy and secure. We can easily choose the seats at the most convenient price.
Thank you for your feedback! We're glad you find our site easy and secure to use, and that you can conveniently choose the seats at the best prices. We appreciate your support and look forward to serving you again!
Reviewed Aug. 30, 2026
I had trouble finding my tickets, and with the virtual help, I got them in mi uses. Outstanding service.
That’s great to hear! We’re glad the virtual help made retrieving your tickets quick and easy. Thanks for your kind words. Outstanding service is what we aim for.
Reviewed Aug. 30, 2026
Well, I do not like the fact that it is difficult to find out how to reach customer service, I do like how it was handled once I was able to locate a number to call. Still, I wish I could just reach a human. However, the chat bot, at least so far seems to have taken care of my issue. I’ll see if I get my refund in 3 to 5 days like it said. I did not like the fact that I sent two emails and did not get a response.
We appreciate you sharing your experience. We understand how important it is to be able to easily reach a real person when needed, and we’re glad the chat bot was able to assist you so far. We’re sorry for the delay in responses to your emails and will take this into account to improve our communication. Hopefully, your refund will arrive smoothly within the expected timeframe. Thanks for your patience.
Reviewed Aug. 30, 2026
Concerned on my upcoming event. Chat help desk help me out in a matter of minutes solving my problem. Thank you for such a quick responds.
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the Texas Longhorns’ official ticketing platform, powered by Paciolan. To access them, please use the associated platform to create an account or log in using the same email address associated with your order.
Your tickets should appear in your account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
Reviewed Aug. 30, 2026
Was easier than I expected. Had no issues at all. I will use this again.
That’s great to hear! We’re happy the process was smooth for you. Looking forward to helping you again next time!
Reviewed Aug. 30, 2026
Fast and easy process and the tickets are exactly what you want for the price that's advertised. I'll definitely go through Vivid seats again. Thank you!
Thanks for the kind words, Daniel! We're glad the process was quick and that the tickets met your expectations. Looking forward to helping you again soon. Thanks for choosing Vivid Seats!
Reviewed Aug. 30, 2026
I absolutely love Vivid seats. Every time my son has been to a concert has been through vivid seats and we are never disappointed!
Hi there! Thanks so much for the kind words and for continuing to choose Vivid Seats for your son’s concerts! We’re so glad you’ve had great experiences with us and appreciate your continued support!
Reviewed Aug. 29, 2026
I got my tickets right away an hour before the concert I purchased them! I was nervous but everything worked out. Great experience.
Hi there! Thanks so much for the great review! We’re glad your tickets arrived quickly and everything worked out smoothly. We hope you had an amazing time at the concert!
Reviewed Aug. 29, 2026
Great purchase experience. Fast ticket transfer. Looking forward to the concert.
Hi there! Thanks so much for the great review! We’re glad you had a smooth purchase and ticket transfer experience. We hope you have an amazing time at the concert!
Reviewed Aug. 29, 2026
Everything went smooth and the staff that helped me, sorry to forget her name, she was good and very nice and patient!
Thank you for your kind words! We're glad to hear everything went smoothly and that our staff was helpful, kind, and patient. We'll be sure to pass along your appreciation. If you need anything else, we're here to help!
Reviewed Aug. 29, 2026
Transaction went very well. I was very pleased on how easy it was.
That’s wonderful to hear! We’re glad the process was smooth and easy for you. Thanks for sharing your experience!
Reviewed Aug. 29, 2026
Easy-to-use website, good app, and online customer service.
Thank you for sharing! We're happy to hear that you find our website and app easy to use, and that our online customer service has been helpful. We’re always working to improve your experience.
Reviewed Aug. 29, 2026
Terrible experience. The language barrier was ridiculous and no resolution.
Reviewed Aug. 29, 2026
Used numerous times. No issues. Easy and convenient way to purchase tickets.
Thanks for sticking with us and sharing your experience! We’re happy to hear it’s been easy and convenient each time. Looking forward to helping you with more tickets in the future!
Reviewed Aug. 28, 2026
The representative was incredibly nice. He made this a new place to purchase tickets. Thank you.
Thanks for sharing that! We’re glad our representative made your experience positive. We look forward to helping you find more tickets in the future!
Reviewed Aug. 28, 2026
Simply the best high quality with the customer service, very good team.
Thanks for the kind words! We’re happy to hear you’re satisfied with our team and the quality of service. We’re here to keep things great for you!
Reviewed Aug. 28, 2026
Vivid Seats is my go-to company for when I’m looking for specific tickets for concerts. They are so helpful via phone and always try to help you with your purchase. They are also very knowledgeable about with the events as well. Thank you!
Thank you so much for your kind words! We're glad to be your go-to for concert tickets and appreciate your trust. It's great to hear our team has been helpful and knowledgeable—making your experience a positive one is what we aim for. Thanks for choosing us!
Reviewed Aug. 28, 2026
Quick and easy. Received my tickets within minutes.
That’s fantastic! We love hearing how smooth and fast the process was for you. Thanks for sharing!
Reviewed Aug. 28, 2026
Loved the virtual assistant feature. Responses were quick, straightforward, & efficient!
Thanks for the kind words! We're happy to hear the virtual assistant was helpful and made things easy for you. We’re here to keep things smooth and simple!
Reviewed Aug. 28, 2026
Site was easy to work around, found what I wanted right away.
That’s awesome! We’re glad the site was a breeze to navigate and you found what you needed quickly. Thanks for sharing your experience!
Reviewed Aug. 28, 2026
The experience was a frustrating. I purchased the tickets thinking I would be in seats 1-2 (the description said 1-3). We have friends in seats 3-4. Unfortunately we’re in seats farther down the row. However, the tickets I received apparently “match” Vivid’s terms of service. They’re considered equal. Worse yet, seats 1-2 are still available from the venue for the same price. I’m unlikely to purchase from Vivid again after this experience even though I’m a long time user. This is disappointing.
Hi Michael, thank you for sharing your thoughts. We want to clarify that the listing you purchased indicated in the notes that these were seat saver tickets, meaning flexible seating. The seller can assign you a seat in the specified section and row or something of equal or better quality. We recommend carefully reading the entire listing in the future to make sure you're selecting the tickets that best meet your preferences.
Reviewed Aug. 28, 2026
Buying the tickets was the easy part, the confusion of having to download an app and creating a new account was quite frankly annoying and it took about 30 minutes just to get all the information right and verified. It would be helpful if all this information was initially stated by the sellers that you literally have to sign up for another app if you don’t have it. How about just having the tickets available on your site Vivid Seats? What a hassle. Have the sellers send the tickets to you! Then you provide them to the buyers! Anyway, after electronic verification issues were resolved, the tickets appeared in my account. The delivery process certainly needs improvement. I still am giving Vivid Seats a thumbs up for the slick process, as I think the delivery is more on the sellers and possibly cannot be controlled by Vivid Seats. If only Vivid has the tickets, but MLB may have a word about that.
Hello! We appreciate your feedback and understand how crucial it is to receive your tickets without any issues. Since we are a ticket marketplace, our tickets come directly from the primary market, which may involve extra steps or the need to download a separate app to access your tickets. This procedure is put in place by the venue as a security measure to protect your tickets. If you require any additional help, please feel free to reach out to our customer service team.
Reviewed Aug. 28, 2026
Simple and straight to the point. The website was pretty easy to navigate, and all it took was a click!
Thanks for the shoutout! We’re happy to hear the website made things easy for you. Happy ticket hunting!
Reviewed Aug. 28, 2026
Easy to find tickets - vs other sites. Receive the concert tickets in 24 hours.
Thanks for sharing your experience! It’s great to know you found the tickets easily and got them quickly. We aim to make the process smooth and fast for everyone. Hope the concert is amazing!
Reviewed Aug. 28, 2026
Best customer service. I really like to have selected Vivid seats for purchase all my concerts and events from vivid.
Thank you so much for your kind words! We're delighted to be your preferred choice for concerts and events. Providing the best customer service is our top priority, and we're glad we could meet your expectations. We look forward to helping you with many more tickets in the future!
Reviewed Aug. 27, 2026
The ease to order, see seat location and price was very accommodating.
Thank you for your kind words! We're glad you found the ordering process, seat selection, and pricing to be so convenient. Your satisfaction means a lot to us, and we're here to make your experience as smooth as possible. Looking forward to assisting you again!
Reviewed Aug. 27, 2026
This is my first time using Vivid seats. I've was a little nervous, tbh, and had a question about seating. I reached out to Vivid seats with my specific question. I was contacted right away with the answer. I was reassured everything was in order. So far so good!
That’s great to hear! We understand trying something new can be a bit nerve-wracking, and we’re happy we could help put your mind at ease. Thanks for sharing your experience, and we hope you enjoy your event!
Reviewed Aug. 27, 2026
I received the tickets. Everything is ok and easy. Thank you.
Thank you for letting us know! We're happy to hear everything went smoothly. If you need anything else, we're here to help. Enjoy the event!
Reviewed Aug. 27, 2026
Vivid Seats is the greatest ticket company in the world
We appreciate your enthusiasm! We're here to make your ticket experience as easy and enjoyable as possible. Thanks for being a part of the Vivid Seats family!
Reviewed Aug. 27, 2026
Very simple to use. Was a lot less expensive than other sites.
Reviewed Aug. 27, 2026
Transaction was good and easy to use. Would buy from them again
Thank you for your positive feedback! We're glad the transaction was smooth and easy for you. We look forward to serving you again in the future. If you need anything else, just let us know!
Reviewed Aug. 27, 2026
A great, smooth transaction experience. I like that the fees are included in the purchase price. No hidden surprises.
Thanks for sharing! It’s great to know you had a smooth transaction and appreciated the transparency with the fees. We aim to keep things clear and straightforward for you.
Reviewed Aug. 27, 2026
All great things! Vivid seats is absolutely wonderful!
Thank you for sharing your positive experience! We're glad our customer service team was able to assist you and help you secure your tickets. We’ll pass along your kind words, and it’s great to hear you appreciated the ownership and support during the issue. We’re here to help anytime!
Reviewed Aug. 27, 2026
The experience was great, and easy. Rep. answered all my questions effectively. Very helpful.
Thank you for sharing your positive experience! We're happy to hear that everything was easy and that our representative was helpful and answered all your questions. If you need any further assistance, we're here for you. We look forward to serving you again!
Reviewed Aug. 26, 2026
Your CAR was very helpful and efficient. Didn’t have to spend long on the phone to have my issue resolved.
Thank you for sharing your experience! We're glad to hear that our team was able to help you quickly and smoothly. If you ever need anything else, we're here for you.
Reviewed Aug. 26, 2026
This was my first time using something like this. If I receive a reply back then I think this works well. It’s the changing times and I have to try and keep up.
Thanks for giving it a shot and sharing your thoughts. It’s always a bit of an adventure trying new things, and we’re here to make it easier for you. If you ever need a hand, just let us know.
Reviewed Aug. 26, 2026
They seem easy to pull up now, but I have a problem when I get to the event; then I have a hard time of pulling them back up.
Reviewed Aug. 26, 2026
They make it simple for the tech-challenged! I found and transferred my tickets in 2 minutes!
That’s awesome to hear! We’re glad it was a smooth experience for you. Making things simple is what we aim for. Thanks for sharing!
Reviewed Aug. 25, 2026
Hard to get in contact with customer service but it ended well.
Thank you for your feedback! We'd like to let you know that it's easy to get in contact with us. You can reach us via live chat on the app or send us a DM on any social media platform. We're here to help whenever you need us!
Reviewed Aug. 25, 2026
Good service. Thank you I needed help finding my order. This service helped.
You're very welcome! We're glad we could assist you in finding your order. If you need any more help in the future, don't hesitate to reach out. Thank you for your feedback!
Reviewed Aug. 25, 2026
My tickets are not showing up. I thought I would be able to download a digital ticket upon delivery to my email. Now the ticket won’t show in the app.
Hi there! Thank you for your feedback. We want to let you know that your tickets were sent instantly after your purchase via a URL link sent to your email. You will need to click on this link to accept and access your tickets. Since all tickets on our platform are sourced directly from the primary market, you may need to use the primary app or follow specific steps to access them, as this is a security measure implemented by the venue to protect your tickets. If you need further assistance, please don't hesitate to contact our customer service team.
Reviewed Aug. 25, 2026
Easy to order. Electronic delivery. No fuss no muss.
We're glad to hear that your experience was smooth and hassle-free! We aim to make ordering and delivery as easy as possible. Thanks for sharing!
Reviewed Aug. 25, 2026
The process was super fast and easy with no issues to complain.
That's fantastic to hear! We're glad the process was quick and smooth for you. Thanks for sharing your positive experience!
Reviewed Aug. 25, 2026
Vivid Seats has always been the best place to buy my tickets. Always get them on time and always at the best price.
Thank you so much for your kind words! We're thrilled to be your go-to for tickets and to hear you always get them on time and at the best price. We look forward to serving you for many more events!
Reviewed Aug. 25, 2026
I've only had good experiences with Vivid Seats. I like their pricing and I usually buy football tickets from them. Most recently, I bought tickets to the Dallas Cowboys. They do a good job and I'd recommend them.
Thanks for sharing your experience! It’s great to know you’ve had positive times with Vivid Seats and that you enjoy the options and prices. We appreciate the recommendation and look forward to helping you with more tickets in the future!
Reviewed Aug. 25, 2026
Trust Vivid Seats - have enjoyed many events after finding my perfect seat through them.
Thank you for your trust and loyalty! We’re thrilled to hear you've enjoyed many events and found your perfect seat with us. We look forward to helping you with many more great experiences!
Reviewed Aug. 25, 2026
I needed an extra ticket for section 302 row AA. Instead I received a ticket for section 302 row V!!!
Thank you for sharing your experience. Since the original ticket in section 302 row AA was no longer available, the seller provided an upgrade by moving you a few rows up to section 302 row V, which is a valid alternative and ensures you still have a great seat for the event.
Reviewed Aug. 24, 2026
I had my question answered very quickly. The agent even offered to assist the event parking at the location. Very efficient and helpful.
It's great to know you received quick assistance and helpful support with parking too. We're here to make things as easy as possible for you!
Reviewed Aug. 24, 2026
I have already received my tickets for Bears vs Jags on December 6th. I had a question regarding bar code and was helped by the chat.
It’s awesome that you got your tickets for the Bears game and that the chat team could help with your question. Hope you have a great time at the game!
Reviewed Aug. 24, 2026
Smooth & easy. Quick and fast service. Will use them again.
Happy to hear everything went smoothly for you. We look forward to helping you out again soon!
Reviewed Aug. 24, 2026
Because I'm not very electronically adept, & have little confidence & actually fear of shopping electronically due to being scammed, I felt secured w/ ordering the concert event for a friend's birthday gift. Also, how to trans it all to her phone so she's able to get into the concert.
We understand how important feeling secure is when shopping online. We're glad you felt confident placing the order with us. If you need any help with that process, our support team is here to guide you through it.
Reviewed Aug. 24, 2026
Yes received tix within 30 min, would buy again. Happy customer.
Thanks for letting us know! It’s great to hear you received your tickets quickly and that you’re happy with the service. We look forward to helping you out again in the future.
Reviewed Aug. 24, 2026
I received the tickets - but there is no way to add to Apple wallet. If there is, please assist.
Thanks for letting us know about the Apple Wallet issue. We’re here to help you get that sorted so you can have everything ready for the event.
Reviewed Aug. 24, 2026
I love the service. I love how my problems are met with my issues.
Thanks for the kind words! It’s great to know you feel supported and that we’re meeting your needs. We’re here to keep the good vibes going whenever you need us.
Reviewed Aug. 23, 2026
The Aviators games before this were easy. But the Guns N Roses concert was a frustrating experience. Constant price shifts within a minute that were tough to keep up with. Using rye credit we had was not simple to navigate. The ticket delivery was flawless.
Thank you for sharing your experience. We’re glad to hear the ticket delivery went smoothly, but we’re sorry to hear that the pricing process was frustrating. Please note that sellers set their own prices for tickets, which can fluctuate quickly, and we don’t have control over those changes. We appreciate your patience and hope your overall experience was still positive.
Reviewed Aug. 23, 2026
Fine buying tickets. Will let you know if they’re real once I go to the concert.
Sounds good! We hope everything checks out smoothly, and enjoy the concert. Looking forward to hearing how it goes!
Original Review: Aug. 23, 2026
Updated on 08/29/2026: Vivid has been reaching out to me concerning my review. I will continue to give a higher rating as I am assisted with this big mistake, and hoping they will make it right.
Original Review: I've spoken with four different people. Including Surender, a senior Customer Care Specialist. And still no response back. I have my email and all. This is in reference to order #**. We bought these 4 tickets in October of last year through you, Vivid (See attachment). And then two of our tickets were not going to be used by our family member. So, I listed them on Vivid to sell. They did NOT sell, and on Friday I didn't "update," the sale. So the tickets were still in my possession. Both on my phone app, AND printed off, and in my hands! (These tickets were for the Caldwell Rodeo, last night, August 22nd.)
When we were sitting in our seats, four other people come to our seats and said we were in their seats! I said no, these are our and I showed them our printed tickets! (Of which we scanned at the gate coming in, just fine.) They came after us, and said their tickets scanned just fine too. We doubled checked with a worker lady that was seating people, if they were correctly the same. So, we now have 7 people who have the same tickets to the same seats, to a SOLD OUT event! It was awkward, embarrassing, and annoying that we even had to mess with it. Nor do we know how this happened. I did NOT list the tickets on stub hub! So questioning how they appears there, and were then bought! When I had already accepted and printed them off from my email from Vivid????
We ended up squishing together, and having others around us annoyed and some rude. Did not know what else to do? We traveled over to Caldwell from Idaho Falls. (A four and a half drive.) While the same four tickets purchased from stub hub, were from Eagle ID. A 20 minute drive for them!!!! This was beyond unacceptable, and outright frustrating! I am hoping that you will somehow make it right with us??!! Reimbursing us the money for the tickets, since we couldn't even sit comfortably and not even in the area that we had purchased as I had to stand! NOR could I even use my fold out bench seat! Anyways, it could go on and on.... But unless you make this right, we will no long purchase any event tickets from VIVID, nor will me or my husband, (whom is a magistrate judge for the state of Idaho), EVER give vivid a positive feedback if anytime d to those we come in contact with.
Photos: conversations I had with customer service on the vivid app. Picture of me holding my 4 printed tickets and us at the rodeo. Then the last 6 pics were of the tickets from the guy that bought them, his cell number and the tickets he bought off of stub hub!!! And yes, they look identical to ours!!!! 😡 And then the pic of my receipt of the tickets I purchased in October.
Thank you for sharing your experience with us. We’ve contacted you to collect more details, and an investigation is now in progress. We’ll keep you updated as soon as we have any new information. We appreciate your patience and cooperation as we work to find a suitable resolution.
Reviewed Aug. 23, 2026
I don’t like that I couldn’t pick my exact seats. There were 4 in the row and one set of seats included the end seat which I was hoping the seller would give us since we were the customer who bought their tickets first. I will never buy tickets to a baseball game when it says 2 to 4 seats in this row available. They tell you that they don’t know which seats you get but you will be seated together. Ridiculous!! I’m not happy!!!
Thanks for your review. Since we’re a ticket marketplace and don’t hold the tickets ourselves, we’re unable to provide seat numbers beforehand. Your seat details will be available once the seller has delivered them to you. Usually, if you purchase multiple tickets in the same order, they’ll be next to each other—unless something else is noted. We recommend checking your tickets once they arrive to see your seat numbers.
Reviewed Aug. 23, 2026
Very helpful and friendly. 10+. He was very nice and answered all my questions! I use Vivid seats often and love they don’t have hidden fees.
Thanks so much for the kind words! It’s great to hear you enjoy using Vivid Seats and appreciate the straightforward fees. We’re always here to help whenever you need us.
Reviewed Aug. 23, 2026
I went in to purchase two patio tickets for Bad Bunny and the first order never gave me a confirmation and I refreshed the page and the second time did go through.
Thank you for letting us know about your experience. It’s possible that a connectivity issue caused the first order to be delayed or for the confirmation to not appear immediately. Refreshing the page likely helped load the order again. If you have any concerns or need further assistance, feel free to reach out. We’re here to help!
Reviewed Aug. 23, 2026
Nice, easily helped me everything. Thank you so much and I appreciate that service.
Thanks a lot! Glad we could make things simple for you. We’re here whenever you need us!
Reviewed Aug. 23, 2026
Tickets received. Easy process and purchase. Will book again.
Awesome to know the ticket process was smooth and easy for you. Looking forward to helping you out again next time you want to catch an event!
Reviewed Aug. 23, 2026
This was my second time buying tickets with y'all. Thank you so much for having credible sellers!!
Great to hear you’ve come back! We’re happy to provide reliable options every time. Thanks for sticking with us!
Reviewed Aug. 23, 2026
My experience with you guys have always been very, very good. I appreciate Vivid Seats.
Thank you for sharing that! It’s wonderful to hear you’ve had consistently positive experiences with us. We truly appreciate your support and look forward to serving you again!
Reviewed Aug. 22, 2026
Always the best seats, great prices and the rewards are a plus.
Thanks for the kind words! We're happy to hear you’re enjoying the great seats, prices, and rewards. Looking forward to helping you find more fantastic tickets!
Reviewed Aug. 22, 2026
Quick reply and immediate resolution for my questions regarding an international event.
Thank you for sharing! We're glad our quick responses and immediate resolution helped with your questions about the international event. If you need any further assistance, feel free to reach out. Enjoy the event!
Reviewed Aug. 22, 2026
Very easy to buy the tickets and receive them. Not complex at all.
Great to hear that the process was smooth and simple for you! We’re glad everything went seamlessly and look forward to helping you again in the future.
Reviewed Aug. 22, 2026
Using the app is so easy and user-friendly. I really like that I can see the panoramic view of the stadium to make sure I sit at the location I want. After purchasing the tickets on the app, I received an email to accept the tickets within less than 5 minutes, super quick and easy instructions to add the tickets to your Apple wallet. Very excited!
It's fantastic to hear how much you enjoy the app and its features! The stadium views and quick ticket delivery make the experience even better. We’re excited for your event and hope you have a great time!
Reviewed Aug. 22, 2026
It’s too much hassle to get tickets all that transfer stuff.
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Reviewed Aug. 22, 2026
The chat experience was excellent with very fast answers to my questions. I hope I receive my tickets this fast.
Thank you for your kind words! We're glad you had a great chat experience and received prompt responses. Fingers crossed your tickets arrive just as quickly. If you need anything else, we're here to help!
Reviewed Aug. 22, 2026
My experience with Vivid Ticket Help was very helpful. The assistance I received was clear, professional, and made the process much easier. I really appreciated the support and how quickly my questions were addressed. Overall, I had a very positive experience.
Thank you so much for your kind feedback! We're thrilled to hear that our support was clear, professional, and helpful, making your experience easier. We truly appreciate your positive words and look forward to assisting you again in the future!
Vivid Seats Company Information
- Company Name:
- Vivid Seats
- Website:
- www.vividseats.com