Vivid Seats Reviews

You’re the best—thanks for always riding with us! 🙌 Love that you’re into the Game Center, and that 360 view idea is a solid one. We’ll definitely pass it along! 🎯🔥

Avery, thank you for taking the time to leave a review. We really appreciate you being a longtime fan and are so sorry this happened with your second ticket. That definitely shouldn’t be the experience after years of smooth orders. We’d love the opportunity to look into this further and help sort it out — feel free to send us a DM anytime.

Hey Kelly, thanks for sharing. We display our fees at once to ensure full transparency with the order total. Our fees support our Buyer Guarantee and ensure you have assistance when you need it. Feel free to reach out if you have any other concerns!

Thanks for the great feedback, Thomas! We're so glad you found the prices awesome and the buying process smooth and easy. We appreciate the recommendation, and we hope you enjoy every game or concert you score tickets to!

Thanks for reaching out and sharing what happened. We know how frustrating and disappointing it must’ve been to miss the game, especially after arriving early and planning ahead. Our main priority is always our fans and making sure every fan has the best experience possible—with us and at their event. Our team is actively investigating the issue, and we truly appreciate your patience as we look into it.

Thanks for playing trivia with us, Howard. So glad you've been enjoying our in-app games and rewards program!

Sorry to hear you had some issues, Jorge. Thanks for your patience. Glad it all worked out, and you were able to enjoy a fun time at the game!

Hey Dustin! We're sorry to hear you encountered an error with your order. Upon further review, we see there has been recent communication with you about this. Since we have an all-sales-final policy, we are unable to cancel orders once they’ve been confirmed by the seller. We always encourage our customers to review all the information before placing their order to ensure everything is correct.

Thanks for joining us for a decade of fun, David! Glad to have you with us for so long, and we're so stoked to have you out for more events. Happy you had a blast at AC/DC!

Hi Matthew, we're sorry to hear you felt misled by our app and fees. We can see there has been recent communication with you regarding your issue. As previously mentioned, the tickets you purchased had "Champions Club" listed in the notes section. This section is accessible before completing your purchase, as we want all customers to know exactly what they are paying for. Regarding our service fees, they help support our Buyer Guarantee and ensure our website and app remain secure and up to date. Please feel free to reach out if you have any further questions.

Hi, Morgan. We're so sorry to hear about your trip and understand the frustration this caused. We took another look into your order and wanted to issue additional compensation for your time and long journey. We've sent a follow up email with more details. Thank you again for your patience and understanding!

Hey Adam! Thanks so much for taking my call earlier. Please let me know if there is anything else I can do for you! - A

Hi Maisie. We totally understand the frustration an inconvenient parking situation can cause, especially before a big event. If you'd like to DM us on our social medias with your order information, we'd be happy to take a deeper look into your order.

Kathy, thank you so much for sharing your experience. We're so glad to hear the process—from start to finish—was a great one for you. We look forward to what the future holds together!

Thanks for the feedback, Sylvia. We're so glad you got the help you needed navigating through the confusion! Thanks for your patience and understand throughout the process! We'll always be here to help!

Shanecia, this was such a great review to read. Thank you so much for taking the time to share your experience. We are SO glad you were able to watch such a great show. These memories will last a lifetime, and this is just the beginning of 2025 for you. We love you!

We hear your frustration, and we’re really sorry the seats you received didn’t match what you expected. As a ticket marketplace, we don’t have access to exact seat numbers ahead of time since the tickets come directly from the seller. We do guarantee that seats will be together if purchased in the same order (unless otherwise noted), but the specific seat locations are only known once the seller delivers them. We appreciate your feedback—it helps us continue working to improve the experience for all fans.

Transparency is important to us, which is why we provide a full pricing breakdown and the order total all in the same place on the checkout page before every order is placed. This allows each purchaser to make an informed purchasing decision. We encourage all customers to review this information before clicking the Place Order button. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Hi Tim, thank you for sharing your experience and bringing this to our attention. Upon further review, we can see there was recent communication with you regarding your event. Since the tickets you purchased were for the baseball game and the game proceeded as scheduled, we’re unable to provide a refund. It appears you were advised to consider reselling your tickets to help recoup your costs. Feel free to reach out if you have any further questions or concerns.

We’re really sorry to hear about this experience—it’s definitely not the kind of situation we ever want for our fans. Getting turned away at the venue after doing everything right is incredibly frustrating. Our team takes reports like this seriously and is always working to protect fans and ensure all tickets sold on our platform are valid. Please message us on any social media platform with your order details so we can take a closer look.

We appreciate you sharing your experience and understand how frustrating the situation was. While issues like this are rare, when they do happen, we’re committed to making it right. Thanks to our Buyer Guarantee, we were able to issue a full refund and add credits to your account. We truly value your support and hope to earn back your trust.

Hi, Sarah. So sorry for the mix up, and thank you for the heads up! Glad to hear that you guys made the show and got to enjoy a nice evening despite the initial scramble. Thanks again for the feedback, we'll be sure to take it into account for the future!

Hi Kiana, we're sorry to hear about the confusion you experienced with your order, but thank you for taking the time to speak with us today. We hope that you are happy with our resolution and continue to allow us to be your go-to for all live experiences. Have a great day!

Hi Sara, thank you for bringing this to our attention. We're sorry to hear about your experience with us. We’d like to provide you with some additional information about Vivid Seats. We are a ticket marketplace and act as the middleman between buyers and sellers. Our sellers can list their tickets at prices they determine based on supply and demand. We always ensure the pricing breakdown is visible before checkout to maintain full transparency with all of our customers. Let us know if you have any other concerns!

Hi James, we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. It is always recommended that you register an account for any ticket purchase with us. If you did not receive a confirmation email upon placing your order, our customer service team would have been more than happy to help, but you never reached out. We are glad that you were able to locate the information, however, and appreciate your business.

Brian, our goal is total price transparency. That's why we display a complete breakdown of your order total, including any associated fees, on the checkout page before the order is finalized. If you ever have any questions or need assistance locating your tickets, please reach out to our customer service team. We are always ready to help! Thank you for your feedback and we hope you give us another chance.

Hey Matthew, we appreciate you taking the time to share your feedback with us, and we apologize for the inconvenience you experienced with your first order not going through. As a ticket marketplace, sellers are able to set and adjust their prices at any time based on supply and demand. Because of this, real-time changes can occur, which is why you saw a price difference. We always provide a detailed pricing breakdown at checkout to ensure full transparency with the order total. Please let us know if you have any further questions.

Oh, this was so heartwarming to read, Nadia! We're so honored to be a part of your daughter's first concert. Memories like these are cherished forever. Thank you for sharing!

Thanks for the feedback, Sabrina. We understand the frustration surrounding cancelled events, we know it can be a long process! Thanks for your patience and understanding!

We totally understand how frustrating this has been—especially since you were traveling and planned to attend that day. While event reschedules are decided by the venue, team, or artist with fan safety and experience in mind, we know that doesn’t help when you’re no longer able to attend. Your tickets are still valid, and reselling is the best option, but we get how disappointing it is when they don’t sell—especially when you’ve priced them below market. We really appreciate you sharing your experience, and if you’d like, feel free to message our social media team with your order details—we’d love to take a look!

Hi Jason, thank you for sharing your experience. We're sorry to hear you had issues locating the link to your ticket. Upon further review, we see that your ticket was sent to you 5 minutes after you placed the order. We also noticed that there was no communication with us regarding this. We always encourage fans to reach out to us as soon as an issue arises so we can assist promptly.

Hey Robert! Thank you for bringing this to our attention. We're sorry to hear you experienced an issue with your order. Upon further review, we can confirm that your tickets were sent to the correct email address, as they were neither recalled nor canceled. Recent communication with our agent shows that you reached out two days after the event. We always encourage fans to contact us as soon as possible with any issues so we can assist promtly. Since you've initiated action with your bank, we'll need to wait for the outcome, which can take up to 6–8 weeks.

Hey Kevin! Thank you for sharing your feedback. We'd like to provide you with some additional information regarding our fees. Our fees support our Buyer Guarantee and help us improve our app and website. We apply our service fees at once to ensure full transparency in the order total. Let us know if you have any further concerns.

Hey Jeff, we're sorry you feel this way and would like to provide you with some insight. We operate a marketplace to connect fans like you with folks who have their own limited quantity of tickets to sell. Prices on our site are set by the people listing their own tickets for sale based on what they would like to be paid for them, and they may set prices higher or lower than the original asking price set by the venue or box office. Prices fluctuate in real time as tickets are bought and listed, so we always recommend comparing prices and checking back often to see if you can snag a great deal.

Thank you for taking the time to share your experience. Even with last-minute orders, our main priority is getting our fans into the event. If a seller is unable to confirm a last-minute order, our team quickly steps in and finds a replacement, which is always offered to the fan to accept or decline. It looks like you did accept the new tickets and were able to get into the game! We appreciate you giving us the chance to make that happen. If you have any lingering concerns, feel free to reach out—we’re happy to help!

Thanks for the five-star review, Sal! Glad to hear you've found our platform seamless and easy. We really appreciate the feedback and are so happy you enjoyed the game in great seats!

Thanks for the glowing recommendation, Karen! We're so happy to hear that you're enjoying our platform and finding awesome prices for great seats. Can't wait to have you for your next event!

Thanks for taking the time to share your feedback. We understand how important convenience is—especially when it comes to parking for a big event. Parking passes are listed by individual sellers, and details like distance or shuttle availability can vary. That’s why we always recommend reviewing the listing information carefully before purchasing.

That said, your input is really helpful. We’re always working on ways to improve the experience and transparency for fans planning every part of their event day, start to finish.

Thanks for sharing your experience. We definitely want every fan to receive exactly what they ordered. If you were sent the wrong tickets, that’s something we take seriously and would want to look into further.

Each listing on our site is posted by a third-party seller, and we expect them to deliver exactly as advertised. If there’s ever a mismatch, our Buyer Guarantee is in place to make it right. We’d love a chance to review what happened and address any concerns—feel free to reach out with your order details so our team can take a closer look.

Heather, we know getting your tickets as soon as possible helps put your mind at ease so you can focus on getting excited for your event, and our Buyer Guarantee ensures your tickets will be delivered in time for the event. We did take a look at your order to gain a better understanding of the situation.Our records show that the tickets were transferred 45 minutes prior to the event start time. Our team was attempting to help you locate the tickets when you stopped responding, but we're glad to know that you were able to locate your tickets and attend the show. Thank you for your feedback.

Thanks for the 5-star feedback, Jennifer! Sounds like an awesome adventure, and we're so happy we could make it an easy experience for you!

Wow, Bill — thank you so much for sharing your feedback with us. We love knowing your first experience with us was an unforgettable one. Here’s to the beginning of a great friendship!

Hi Traci! We're so glad to hear that our lovely agent was able to assist you with your concerns. If you ever need anything else, you know where to find us!

Thanks for the review, Tenisha! So glad we could make it easy on you. Hope you have a blast at the show!

Brandon, we appreciate your feedback. We took a look at your order and see that you purchased the tickets 35 minutes prior to the event start time and the tickets were transferred to you six minutes later. Our customer support team is available seven days a week from 8 AM to 12 AM CST for assistance, but we don't show that you attempted to contact us. If you are ever having trouble locating your tickets in the future, or if you have any questions about your order, please reach out!

Win-win situations are the best! We loved reading about your experience, Chris. So happy that you and your son had a great time!

Aaron, thank YOU for sharing! We love knowing the process was easy and transparent for you. We hope you have a great time at the game!

"Hi there! Thanks so much for taking the time to leave a review. We’ve looked into your order and saw that your tickets were delivered through Ticketmaster via an electronic transfer. You’ll be able to accept the tickets directly through Ticketmaster or by using the URL link, not within the Vivid Seats app. Feel free to message us on any social media platform for more assistance!

What a great experience, Cajsa! We LOVE Rauw — we're so jealous you and your cousin got to go, but we're also so happy for you both. Thanks for sharing!

Hey Matthew! Thank you so much for taking my call today. Feel free to reach out if there is anything else needed! - A

What happens in Vegas, stays in Vegas! Thanks for sharing, Vicki — we're glad to hear you and your friend had a great time at the game!

Thank you for sharing your experience—we completely understand where you’re coming from. The listing for this order did include a note stating “Does not include admission to event. Club Pass Only,” but we know how easy it can be to miss that detail. We truly appreciate your feedback, as it’s a helpful reminder of how important clarity and visibility are. We're always working to improve the fan experience!

Hi Erica! We're sorry to hear about your experience at the Lakers game. Upon further review, we can confirm that the listing details for your order stated that your ticket only allowed entry to the Lexus Club. A separate ticket would have been needed to gain access to the game. We always encourage customers to review the order details before completing their purchase to ensure full transparency. Please let us know if you have any other concerns.

Thank you so much for the amazing feedback, Daniella! We’re thrilled to hear that Marissa, Jamie, Erin, and John made your experience so enjoyable. They’ll be so happy to hear your shoutout! It’s great to know you had such a fun time, and we can’t wait to help you with your next event!

Thanks so much for sharing your experience! We’re so glad to hear you were able to find the perfect seats for your family and enjoy the game up close. We’re all about making sure you get the best experience, and we’re so glad it worked out perfectly for you!

Thank you for sharing your experience. After reviewing your order, it appears your ticket was delivered on March 4, 2025, at 9:56 AM, well ahead of your event date.​

For future purchases, we recommend reviewing the delivery method displayed during checkout and monitoring your email for updates. If you need assistance accessing your ticket, please contact our customer support team. They can provide real-time assistance and help you access your ticket—even if you're already at the gate of the event!

Hi Joe. We’re sorry to hear about the trouble you experienced, and we totally understand how frustrating it must be not to receive your tickets. We appreciate your understanding throughout the process, and we’re glad our team was able to help out. Thank you for the valuable feedback!

Hi, Mike. We're so sorry to hear about your experience, and would love to take a look at your order. If you wouldn't mind shooting us a DM on any social media platform, we can check it out!

Thank you for taking the time to share your experience. We always want fans to receive exactly what was listed at the time of purchase. After reviewing your order and checking with both the seller and the venue, these are the tickets that were purchased and transferred as expected.

We understand how important seat location is, and we're here if you'd like us to walk through any part of the listing or order process!

Hi Karen, happy to have you with us! We're so happy to hear about the ease your experience and enjoyment with our platform. Thanks for your 5-star feedback, and we can't wait to have you for your next event!

Thank you so much for your kind words, Ayana! We’re really glad our team could help you out, especially while you were traveling. It’s great to hear everything worked out smoothly and that you were able to pick up your order. See you for the next event!

Thanks for the review, Randall! Glad to hear that your experience with us was easy and that you found awesome seats!

Hi Dale! We sincerely apologize for the experience you’ve had and appreciate you bringing it to our attention. We are grateful for the opportunity to speak with you and work towards a resolution. We understand how disappointing it can be to miss an event, and please rest assured that we are committed to enhancing our processes to prevent similar situations in the future.

Thank you for the great feedback, Angel. We're so happy to hear that getting your tickets was quick and easy, and that our team was able to assist you. Helping fans get to the events they love is what we’re all about! We truly appreciate your recommendation and can’t wait to help you out with your next concert or festival!

Hi Ayden! So happy we could make you feel at home and spread some good vibes on your big day. We're always here to help and hype! Hope you enjoyed the show!

Thank you so much for your kind words, John! We're thrilled to hear that John, Erin, and Marisa made your experience smooth, friendly, and fun. We’re all about making the process easy and enjoyable, and we’re so glad we hit the mark. Can’t wait to help you out again in the future!

We're so glad to hear the ticket process was quick and easy for you, and that our team was able to help out. It means a lot to us! Thanks for the recommendation, and we hope to help you get to your next event soon!

Thanks for sharing your experience, Vanessa! We're glad to hear everything worked out smoothly in the end, even with the extra steps. We appreciate your patience and are happy to know it all came together. If you ever need help in the future, we’re always here to assist!

Thank you so much for your kind words, Renee! We're thrilled to hear you had such a great experience and that BiBi made you feel so special. We'll be sure to pass along your shoutout to her! It means a lot to us that you noticed the effort we put into everything and we can’t wait to have you again soon!

Thank you so much for the fantastic feedback, Stephen! We’re thrilled to hear you had such a smooth and enjoyable experience. It’s great to know everything went off without a hitch, and we're glad our team was able to guide you through any questions. We truly appreciate you sharing your experience and hope you enjoyed the weekend!

Happy to have you with us for so long, Robert! We’re thrilled to hear you've had such a great experience over the past 3+ years, and that you're getting the best deals on Celtics tickets. We're glad to have you with our rewards program, and can’t wait to help you get to your next game!

Hey Bryan, we’re really sorry to hear about the frustration you’ve experienced. That’s never what we want for our fans. We were able to locate an order that you placed on April 11th and see that you used your rewards credit balance. So, we're happy you were able to locate the funds, but it looks like your order has since been canceled. We’re happy to confirm that the credit was refunded in full.

If you have trouble accessing it or have any other questions, our customer service team is here to help. Please don’t hesitate to reach out!

Thanks for taking the time to share your experience. We take ticket integrity seriously and our team would love the chance to look into this further. Feel free to message us on any of our social channels so we can gather more details.

Hi Danielle! We love hearing about your excitement for Coachella and that our process was smooth and easy for you. We’re so thrilled we could be a part of your awesome experience and hope to help you again in the future!

Thank you so much for the kind words, Melissa! We're so happy to hear that Marissa and John made you feel welcomed and supported. They’ll be thrilled to hear your shoutout! We're so glad they helped elevate your experience. Hope you had the most amazing weekend, and thanks again for sharing your experience with us!

Brian, thank you for taking the time to leave a review. We always strive to make the ticket process as enjoyable and easy as possible from start to finish. For high-demand events, ticket pick-up is often restricted to the day of the event to ensure security and authenticity, which is tied to strict policies. We completely understand how important early arrival can be, and we really appreciate you sharing this feedback.

Tania, we're really sorry you had trouble with your tickets, and we understand how frustrating it must have been. We take these concerns seriously and want to ensure everything goes smoothly in the future. Please message our team on social media for future assistance and we’ll work with you to resolve any outstanding concerns. Your experience matters to us!

We love hearing this! Thanks for sticking with Vivid Seats for all your ticket needs. So awesome that the process has been smooth and easy every time. We’ll keep the good vibes rolling for your next event!

Thanks for your review. We took a look into your order and can confirm the seller transferred your tickets via SeatGeek on March 30 at 7:10PM to your email. Since Vivid Seats is a ticket marketplace, the tickets are sent directly from the seller’s account on the primary site for the event. We understand how frustrating this was and appreciate you bringing it to our attention.

Thanks for the amazing review! So glad you’re loving the gear—hope you have an epic time at Coachella! We’re here for your next adventure!

It’s awesome that you found great prices, and we love making sure the process is smooth from start to finish. Thanks for trusting us, and we’ll be here for your next event!

Yesss—weekend saved! 🙌 We're so glad we could help you lock it in after the hunt. Have an absolute blast with the Misfits, Missy, and Mother Monster herself 😎🎤 Let’s gooo!

Thanks for the feedback! 🙌 We’re so happy to hear your experience was smooth and quick. Just a heads-up, we do have a seat map view for nearly all events, so you can check out your seating before you purchase. Can’t wait to help you with your next booking! 🎟️🎉

Thank you so much for sharing your experience with us, Sooyeon! We're glad to hear that our team was able to assist you quickly and continued to support you, even with a spotty connection. We truly appreciate your kind words and hope to assist you again in the future!

Jonah, thanks for taking the time to share your experience. We take ticket integrity seriously, and if there was an issue, we’d love the chance to look into it. Feel free to message us on any social platform with your order details!

Hi Monica! We operate a marketplace that connects fans like you with individuals who have a limited quantity of tickets to sell, with prices determined by the sellers based on various factors that may be higher or lower than the original prices set by the venue or box office. Elements influencing a seller's asking price include ticket location, additional perks like VIP access or services, and current supply and demand, and prices fluctuate in real time as tickets are bought and listed, so we always recommend comparing prices and checking back frequently for potential deals. Regarding your request to resell your ticket to Vivid Seats, we explored this option for you, but we noticed that you chose to pursue a different site instead. We appreciate your feedback and are continuously working to improve our services, so thank you for reaching out!

Wow, we’re loving this feedback! 🙌 Glad to hear the process was smooth and the app was easy on the eyes. Thanks for choosing Vivid Seats—we’re here for all your future events with zero hassle! 🎟️✨

Sounds like an awesome birthday celebration with the Devils! 🏒 So glad Vivid Seats could help make the experience even better. Can’t wait to help you and your boys get to even more games! 🎟️🎉

Sounds like an epic show! 🎸 We’re thrilled to have been a part of your concert experience. Thanks for choosing Vivid Seats—we’re excited to help you rock out at your next event!

Hi Simon! We regret to hear about your experience and thank you for bringing it to our attention. We appreciate the chance to discuss this with you and are focused on making it right. We understand how disappointing it is to miss an event, and we are dedicated to enhancing our processes to prevent similar occurrences in the future. Thank you for your patience as we work to resolve this matter.

We're sorry to hear about the challenges you've faced and truly empathize with your situation. After reviewing your order and call, it seems our agent did provide the correct information regarding our policy, including the option to resell your tickets to help recoup costs, which you agreed to. We understand how frustrating this experience has been for you, and we genuinely appreciate your feedback as it helps us work toward improving our customer support. Thank you for sharing your thoughts with us.

Thanks for your feedback, Sara! We’re stoked you found the ticket options and prices solid. Totally get the frustration with the fees popping up later – that's not ideal. We'll work on making that clearer for the future. Appreciate you sharing!

Hi Robert! Thank you for highlighting this issue. We attempted to contact you for more details about your order, but we weren't successful in connecting. Please get in touch with our customer service team or reach out through any of our social media channels so we can assist you further. We look forward to hearing from you soon!

We love to hear this! Thanks for sharing the love—our goal is always to make getting to live events feel easy and exciting. Hope you make it back to the Lexus Club soon, it’s such a vibe!

Hi Clarissa, thank you for bringing this to our attention. We're sorry to hear there was a hiccup during your purchase process. Upon further review, we can confirm that the event was listed as a 21+ event. As mentioned by our previous agent, we are unable to provide refunds unless the event is canceled, which is why you were advised to resell your ticket. We always encourage customers to double-check the confirmation page before completing their purchase to ensure they know exactly what they are buying. Please reach out to us if you have any further questions.

Hi Malorie! We're sorry to hear about your experience and appreciate you bringing this to our attention. We’ve had the opportunity to speak with you and work towards making this right. We understand how disappointing it is to miss an event, and we're committed to improving our processes to prevent this from happening in the future. Thank you for your patience as we resolve this issue.

Thanks for the great feedback! We’re so glad you found amazing prices and smooth delivery with us. For same-day purchases, we want to make sure you feel confident—some tickets do transfer instantly, and we notify the seller right away to get your tickets to you as quickly as possible. No matter when you buy, we’re here to make sure you can enjoy your event without any stress. We appreciate the recommendation and can’t wait to help you again!

Hi Charles! We're sorry to hear that you were no longer able to attend your event. Upon further review, we see that our agents informed you of our all-sales-final policy and explained that we can only provide refunds if the event is canceled. Since your event was not canceled, we encouraged you to resell your tickets independently to help recoup your costs. If you have any further questions about this, please feel free to reach out to us.

Hi Cynthia! We're sorry to hear there's been some confusion regarding the status of your previous event. We can confirm that the event went on as scheduled, as there was no notice from the venue indicating a postponement or cancellation, which is why we’re unable to provide a refund at this time. If you'd like to discuss this further, please don’t hesitate to reach out.

We love being your go-to spot for tickets! 🎟️ The rewards, the quick delivery, the good vibes—yes to all of it. Thanks for the love, and we’ll be here whenever you’re ready for your next adventure! 🙌

Thank you for the kind words! We’re thrilled to hear your experience was effortless and smooth. Our team works hard to make sure ticket transfers are quick and easy, so we really appreciate you recognizing that. Thanks again, and we can’t wait to help with your next event!

This is what we love to hear! Fast delivery, great value, and now you're spreading the word? You're the real MVP. Thanks for giving us a shot—can’t wait to help you grab your next set of tickets!

Blake, thank you for sharing your feedback. We're really sorry to hear about this experience. That’s definitely not the kind of service we aim to provide, and we understand how frustrating it must’ve been, especially during such an exciting moment.

We’d love a chance to look into what happened and see how we can make it right. Please DM us on any of our social media platforms so we can gather the details and help you directly.

Hi Stephanie, thank you for sharing. We're sorry to hear about the confusion surrounding our Rewards Program. We’d like to provide you with some additional information. The Reward Credit is equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We’ve reviewed your account and can confirm that your recent purchases align with the credit issued to you. If you have any further questions, please feel free to reach out to us!

Thank you for your feedback, Gage. We would like to clarify that we did not receive any communication from you regarding your order issue. Please note that our policy is that all sales are final, and we cannot cancel orders unless they are confirmed as canceled and not rescheduled. We encourage all customers to carefully review their order details at checkout to help avoid any discrepancies. If you no longer wish to use your tickets, you can always resell them to recoup the cost. We appreciate your understanding.

Thanks so much for the awesome review! We’re thrilled to hear you got the best prices and had a smooth experience. We’re here whenever you’re ready for your next concert or game—looking forward to helping you again!

We love hearing this! Thanks for being a loyal fan and recommending us to others. Our rewards program is awesome, and we’re always excited to treat our fans to special promos, discounts, and sometimes even free tickets! We can’t wait to help you with your next event!

We’re so glad to hear that Vivid Seats makes it easier for you to have fun with your kids! It’s awesome that we can help you find affordable activities to create great memories together. Thanks for trusting us to be part of your family’s fun time!

Love hearing this! Our team’s always here to make things smooth, and it’s awesome to know your agent was not only helpful, but remembered your past interaction too. Appreciate you sharing your experience with us!

Thank you for bringing this to our attention, Martha. We understand how frustrating it must have been to deal with those ticket issues right before the event. We're currently investigating what happened with your order and the vendor involved. Rest assured, we're committed to taking the necessary measures to prevent this kind of situation in the future. Your feedback is invaluable in helping us improve, and we're on it!

We’re all about helping fans find the best last-minute deals, and we’re so glad you gave us a shot. Hope you and your friend had the best time!

Karen, thank you for sharing your experience with us. We strive to make every part of the process seamless and we apologize for not providing a quicker resolution. We take account security seriously, which is why we need to verify information before discussing order details. Your concerns are important to us, and we encourage you to DM us on social media for further assistance. We’re here to help!

Thanks for the feedback! We're so glad the process was smooth from start to finish. Enjoy the event!

We appreciate your feedback and understand your frustration. We can confirm that the tickets were sent to you initially and then retransferred to ensure you received them. For quicker assistance, we recommend reaching out via phone when it comes to troubleshooting or locating tickets, as it can make the process much faster and more seamless. We're sorry to hear about your experience and are always looking to improve our service. Thank you for sharing your concerns.

Andrew, it sounds like you had an awesome time! We're so glad we could play a part in this unforgettable experience, and we thank you for sharing!

Hi Clinton! Thank you for your feedback! We would like to clarify that as a ticket marketplace, we don’t maintain inventory like a traditional box office. Therefore, we are unable to make any changes to orders after they have been placed due to our all-sales-final policy. Our role is to facilitate listings from sellers and allow buyers to purchase tickets they are offering on our platform. If you decide you no longer want to use your tickets, you’re welcome to resell them to recover your costs. If you have any additional questions or concerns, please don’t hesitate to reach out again.

A true Vivid veteran! We love to see it, Dominique! Your loyalty is like a warm hug on a chilly day. It’s fantastic that you find the process so straightforward—because who has time for ticket drama? Not you, clearly! And those value stamps? Talk about a little extra love for your ticket-buying dedication. Keep racking up those tickets, and let’s get you some more freebies while we’re at it! Thanks for being part of the Vivid fam!

Thank you for your feedback, Bill. We understand your concerns regarding the seating process. Unfortunately, we do not provide seat numbers in advance, as the specific seats will be assigned once the seller delivers them to you. As a ticket marketplace, we do not hold the tickets ourselves, which limits our ability to guarantee specific seat assignments. However, we can assure you that if tickets are purchased together, your seats will be next to each other unless otherwise specified. We recommend checking your tickets upon receipt to see your assigned seat numbers. We strive to ensure a positive experience for all our customers and appreciate your understanding.

Thank you for your feedback, Carrina. Upon reviewing your order, we can confirm that the parking address provided is accurate and corresponds to the designated parking venue. We understand that navigating to new locations can sometimes be challenging, and we encourage all our customers to reach out to our customer service team if they encounter any issues. Our team is always available to assist in locating addresses or providing additional information to ensure a smooth experience. We're sorry to hear that you weren't able to use the parking you purchased and appreciate your insights. Your experience is important to us, and we hope for the opportunity to serve you better in the future.

Richard, thanks for letting us know about this! With over 100 million tickets sold and 15 million happy fans, situations like this are rare. Please send us a DM on any social media platform with your order details so our team can take a closer look and assist you further.

Thank you for your feedback, Chuck. Upon reviewing your account, we found that the listing for your parking pass did include the address, which corresponds to the area where the parking was located. If you have any further concerns or if there's anything else we can assist you with, please let us know.

Thank you for your feedback, Leann. After reviewing your order, we can confirm that your tickets were transferred and accepted onto your account, which is an essential part of our marketplace process. As a ticket marketplace, we facilitate transactions between sellers and buyers, rather than operating as a box office or having direct affiliation with one. It's important to ensure that your account is set up correctly to access your tickets. We appreciate your understanding of how our platform operates.

We’d love to clarify how pricing works. As a live ticket marketplace, we facilitate the sale between buyers and sellers, and the seller sets their own price based on factors like seat location, demand, and other market conditions. Since prices fluctuate as tickets are listed and sold, we recommend checking back regularly to find the best deal for you!

As for fees, we charge a service fee for every order, similar to other marketplaces. This fee helps us provide award-winning customer support, ensures every order is backed by our exclusive Buyer Guarantee, and allows us to continue improving our website, app, and back-end systems for all our fans.

Dean, thank you for taking the time to share your experience and we are very sorry to hear this. Please message us on any social media platform with your order number so we can gather more details and assist you further.

Hey Terea! Thanks for diving into the Vivid experience! We're glad you were able to snag your ticket, but we totally get the confusion with the Ticketmaster twist. It's like a plot twist in a rom-com—you think you know how it’s going to go, but then surprise! We appreciate your feedback, and we’ll definitely work on making that clearer for future first-timers like you. Welcome to the Vivid fam, and we promise next time it'll be even smoother sailing!

Thank you for taking the time to share your experience, Scharlotte. We want to clarify that your tickets were delivered the day before the event, and we encourage all our fans to reach out to us immediately if they encounter any issues locating their tickets. Timely communication can significantly enhance the entry process and overall experience. We understand the importance of such events, especially for young fans, and appreciate your feedback as we continuously seek to improve our services.

Thank you for your feedback, David. We understand how challenging the situation was, especially with the last-minute changes to the game schedule. We would like to highlight that we had the opportunity to discuss this with you and attempt to find a resolution. If you have any further concerns or would like to explore other options, please don't hesitate to reach out again.

Lynne, thank you for taking the time to leave a review. We want to make sure you have the best experience possible when attending an event. The venue and artist typically coordinate the lighting setup, and each event can be different. For the most accurate information, we suggest reaching out to the venue directly to confirm the details.

So glad to hear you had a great time at Lucas Live, Helen! It sounds like an epic venue! First concerts are always special, and it’s awesome to hear you’re sticking with Vivid for your ticket needs. Sorry to hear about that row mix-up, though—we’re all about getting you the seats you deserve! But hey, row 300 on the aisle can still bring the good vibes, especially for an anniversary celebration. We appreciate your understanding, and we'll keep working to make every experience seamless. Here’s to many more amazing concerts ahead! Keep rocking!

Thank you for your feedback. We understand your confusion regarding the ticket delivery process. We strive to be transparent about how customers will receive their tickets. We actually send an email notification detailing any apps required to access your tickets once they have been sent to your email. As a ticket marketplace, we facilitate listings from sellers and connect them with buyers; we do not generate tickets like a traditional box office. We appreciate your perspective and encourage all customers to reach out if they have questions about the ticket access process, as we want to ensure a smooth experience for everyone attending events. Thank you for your understanding.

Thank you for sharing your experience, Mary! We understand that having to download another app to access your tickets can be unexpected. Some tickets are generated through primary platforms, which may require their app for entry. We take transparency seriously and strive to include information about any additional app requirements in our instructions. Your feedback is invaluable, and we will continue to work on enhancing our communication to ensure all our fans have a smooth ticketing experience. If you have any further questions, feel free to reach out to our customer service team for assistance!

Janet, thanks for taking the time to leave feedback. With over 100 million tickets sold and 15 million happy fans, our Buyer Guarantee ensures you're protected. While this situation is rare, we understand how frustrating it must’ve been, and we always thoroughly investigate situations like this. It looks like our team was able to review your case and issue a refund through our Buyer Guarantee, which is something unique to Vivid Seats.

Thank you for your feedback, Leah. It's important to note that we did not receive any communication from you regarding issues with your tickets prior to or during the event. Our records confirm that the tickets you received had valid seat assignments and included the necessary QR codes for entry. We always encourage our customers to reach out to us if they encounter any difficulties, as we strive to ensure a smooth experience for all fans. If you have additional concerns, please feel free to contact our customer support team for further assistance.

We’re sorry to hear about your experience, Ellis! We noticed you reached out via live chat while at the game, and we always recommend calling our customer service team for the quickest resolution to ensure you get your tickets on time. Regarding the tickets sent to your alternate email, those were actually dispatched an hour before the game, so there should’ve been plenty of time to access them. We truly appreciate your feedback and hope your next experience is much smoother!

Thank you for sharing your experience, Tucora. We are currently investigating this situation further and want to assure you that there are consequences for sellers who do not uphold their commitments. We understand how important this event was for you, and once our investigation is complete, we will provide a resolution. Your patience during this process is appreciated, and we will keep you updated as we proceed.

Thank you for your feedback, Luke. After reviewing your account, we can confirm that the tickets were sent to the email address used for the order just one minute after the purchase was completed. We did not receive any contact from you until after the game had started. To prevent issues like this in the future, we always recommend reaching out to our customer service team by phone, as they can assist you promptly in accessing your tickets and ensuring a smooth entry into the event. We appreciate your understanding and hope you’ll consider giving us another chance in the future.

Thank you for sharing your concerns with us, Christian. We want to clarify that the description of the parking addresses provided in the listing remained consistent throughout the purchasing process, as we prioritize transparency to ensure our customers have all the necessary information before placing their orders. We understand that navigating parking can be challenging, especially when considering accessibility needs, and we encourage our customers to review all details carefully before making a purchase. We appreciate your feedback as it helps us improve our services.

Thank you for your review, Brandon. We can guarantee that all seats will be next to each other if they are purchased in a single order. Unfortunately, we are unable to change or update orders once they are placed, and due to limited availability, the last ticket you purchased was in a different area. If you have any further questions or concerns please feel free to reach out to our customer service team.

Hi Elizabeth! Your enthusiasm for the Vivid Seats app really shines through! We're thrilled to hear that you find it so easy to use and that our support team has been there for you when needed. It’s great to know that we’ve earned your trust as your go-to ticket app! We’re all about making your experience as seamless and enjoyable as possible. Thank you for being such a loyal user, and we can’t wait to help you score more amazing tickets for all your future events! Keep rocking with Vivid Seats!

Hi Jose! What a magical first Lakers game experience for you and your son! Vivid Seats really knows how to make special moments happen, and it’s amazing to hear that the app made it all possible. Your excitement is contagious, and it sounds like you’ll be back for more epic events in the future! Keep living that ticket dream!

Hi John! We're sorry for the inconvenience caused by the delayed ticket delivery for the KC Royals game on April 4th. We appreciate you bringing this to our attention, and we are glad to have the opportunity to speak with you to resolve the matter. Your experience is important to us, and we are committed to ensuring a better experience in the future. Please reach out to our customer service team for assistance with your refund request. Thank you for your understanding.

Hi Barbara. We value transparency, which is why we offer a complete pricing breakdown and the total order cost in one convenient location on the checkout page prior to finalizing any purchase. This ensures that every buyer can make an informed decision. We recommend that all customers take a moment to review this information before clicking the "Place Order" button.

Thanks so much for sharing your feedback! While venue changes are made by the artist or the venue itself, our team reviewed your order and confirmed there was no venue change for this event. We recommend double-checking event details, including the specific venue in a particular city, to ensure everything goes smoothly. If you'd like us to look further into this, feel free to reach out via social media, and we’ll be happy to assist you!

Rudy, thank you for sharing your feedback. We take order security very seriously, and to protect both you and every fan, we may ask for additional verification. Our goal is to make your ticket purchase simple, safe, and secure, which is why every order is backed by our Buyer Guarantee. At Vivid Seats, all of our sellers are rigorously evaluated to ensure the safety of each transaction, and we do everything we can to guarantee your tickets are valid, authentic, and delivered on time. If you have any questions or concerns, our team is here to help!

Wow, look at you living your best life at the Jumbo Shrimp game, Tracey! First row? You’re basically the celebrity of the stands now! And let’s be real, if buying tickets was a TikTok challenge, you’d ace it. Seamless entry? Check. Apple Wallet flex? Double check. Sounds like Vivid really delivered the goods. Can’t wait to see you back for round two—maybe next time you can throw a shrimp on the barbie while you’re at it! Keep shining and keep snagging those epic seats!

Thank you for the awesome feedback, Brian! We're thrilled to hear you had a smooth experience picking your seats—easy peasy lemon squeezy, right? We aim to make ticket buying as chill as possible, and it sounds like we nailed it! Your recommendation to friends and family is the highest compliment, and we can’t wait to help you score your next tickets. Here’s to many more amazing events in the future! Thanks for being part of the Vivid family!

Thank you for sharing your experience, Martin. It appears that the issue you encountered was related to your payment method, which led to the cancellations. We recommend reaching out to your bank for further clarification on this matter, as they may be able to provide more insight into why the transaction was flagged. We appreciate your feedback and hope you find a solution.

Snatching those Pirates tickets at the last minute like a total boss, Tony! Fast and easy is the way to go, and with your tickets in under 3 minutes? That's a win! Plus, rewards credit? Talk about a cherry on top. Vivid is serving all the convenience and fabulous views! Highly recommended and totally slaying it!

Thank you for your feedback, Terry. We want to clarify that our tickets are delivered in various formats, including URL transfers and email PDFs. In your case, your tickets were sent via URL email. If your tickets included specific perks or amenities, these details were highlighted in the notes section of the listing before your purchase, along with information about the delivery method. This transparency is an important part of our process. If you have further questions or would like assistance, please feel free to reach out.

Floor seats and an incredible price? That's the ultimate flex, Harry! It sounds like Vivid Seats really delivered a knockout experience. Easy buying, amazing delivery, and the courtside view you've been dreaming of? Yes, please! You're definitely on the right track recommending Vivid as the go-to for epic events. Keep slaying those ticket vibes!

Hey Ryan, we appreciate you taking the time to leave a review. Just to clarify, since Vivid Seats is a ticket marketplace and not the original ticket holder, we’re only able to guarantee the section and row listed at the time of purchase. That said, we never want our fans to feel misled. If you'd like us to take a closer look at your order, feel free to reach out on any of our social channels. We’re happy to help!

Thank you for your feedback. Favi. We want to inform you that our policy states that all sales are final, and we cannot make changes or cancel orders unless the event has been officially confirmed as canceled and not rescheduled. As a ticket marketplace, we assist sellers in listing their tickets and help buyers in purchasing them, rather than generating tickets like a traditional box office. We encourage all customers to carefully review their order during checkout to avoid situations like this. We appreciate your understanding and hope you'll consider this when using our platform in the future.

You're living the ticket-buying dream, Agustin! Finding those resale prices that are more affordable than original ones is a total score. Plus, scoring $94 in rewards? That's the kind of savings that makes it rain! A solid 5-star experience means you’re definitely spreading the good word. Vivid Seats is clearly the go-to for affordable tickets and fabulous vibes! Keep slaying those events!

Hi Hugo! Thank you for sharing your feedback. After looking into your order, we can confirm that your tickets were emailed to you two days prior to the event. We also noticed that we did not receive any communication from you regarding issues with receiving your tickets. We always encourage our customers to contact our customer service team for prompt assistance, as we want to ensure a smooth entry experience at events.

Wow Lesia, thank you for such an amazing review! We're so happy to hear that Vivid Seats has been your go-to for ticketing adventures in Chicago! Whether it’s arts, culture, or a hilarious comedy show, it sounds like you’ve been living your best life with a side of great seats. We pride ourselves on keeping things user-friendly and transparent, because no one likes those sneaky fees popping up like surprise guests! Your willingness to recommend us to friends and family means the world, and we can’t wait to help you discover even more epic events in the future. Here’s to more unforgettable experiences ahead! Thanks for being part of the Vivid family!

Hi Lexy! The journey sounds like a fabulous ride! From navigating that credit to snagging those Chris Brown tickets, you’re set for an epic night. No hassles, just vibes delivered straight to your phone—talk about a seamless experience! Enjoy the concert; it’s sure to be a show-stopping moment!

Thank you for sharing your experience with your ticket order, Sarah. After a thorough investigation, we found no errors or glitches on our site or app that would have altered the date you selected during checkout. Given our policy of final sales, we are unable to update or change orders once they are placed, and refunds can only be processed for orders that have been officially cancelled. We recommend considering the resale option to help recover your costs. If you need assistance with the resale process, we’re here to help.

Hey Eric! We're sorry to hear about your experience with your reward points, and we understand how disappointing it can be when they don’t work as expected. To resolve this issue and review your account further, we encourage you to reach out to our customer service team. They’ll be more than happy to assist you in understanding what happened with your rewards and help ensure you can take full advantage of them in the future. Thank you for your feedback, and we appreciate your patience as we work to improve your experience!

Hi Linda! We prioritize transparency, which is why we offer a detailed pricing breakdown and the total order amount in one convenient location on the checkout page prior to finalizing any order. This allows every buyer to make an informed decision. We recommend that all customers review this information carefully before clicking the Place Order button.

Hi Abby! Thank you for your review. We understand your desire for a seamless process in receiving your tickets quickly and accessing them through the app. Occasionally, certain tickets may require a secondary app for access, depending on the primary source from which they were generated. We always clearly communicate the delivery format of your tickets at the time of order confirmation, whether they will be accessible directly in the Vivid app, via email, or through another app. If you have any questions or concerns, please don't hesitate to reach out anytime.

Carlin, thanks for dropping a review. We appreciate the chance to share a bit more about how pricing works on our site. Since Vivid Seats is a ticket marketplace, we connect fans with sellers who set their own prices. Ticket costs can vary based on things like seat location, added perks, and supply and demand. Because it's a live market, prices can shift quickly as tickets get listed or sold, so we always recommend quickly snagging your tickets before something changes.

As for service fees, like most ticket sites, we do charge a fee on each order. These fees help us power our award-winning customer support and back every purchase with our Buyer Guarantee. We also aim to keep our fees lower than other platforms whenever possible.

We hope to help you secure tickets to Lady Gaga soon!

Hi Katerina! We value transparency, which is why we include a complete pricing breakdown and the total order amount in one location on the checkout page before you finalize your purchase. This approach helps buyers make informed decisions. We recommend that all customers take a moment to review this information prior to clicking the Place Order button.

Hi Delberto! Totally get the initial nerves, but it sounds like Vivid came through like a champ! Getting those tickets just in time and having them easily accessible with a QR code is everything. Plus, forwarding your son’s ticket? That’s some smooth parenting right there! Looks like you’re all set for a fantastic soccer day!

Thank you for your feedback, Britta. While we understand the frustration of not making it to the concert, we’d like to clarify that your tickets were sent successfully, and as a ticket marketplace, we do not generate tickets like a box office. We do see that you purchased insurance with Allianz, so we encourage you to reach out to them to file a claim regarding your situation. We appreciate your understanding.

Thank you for sharing your fantastic experience, Michael! We’re thrilled to hear that your ticket purchase was smooth and seamless, and getting your tickets three days ahead of time? That's the sweet spot! We love keeping you updated every step of the way so you can focus on the excitement of the event. Your recommendation means so much to us, and we're here to ensure everyone has a great time with Vivid Seats. Cheers to more awesome events in your future! Thanks for being part of the Vivid community!

Thanks for the feedback, Andrej! We totally get the need for speed when it comes to ticket confirmations—especially with a big game on the line! Your anticipation is real, and you deserve that peace of mind ASAP. We appreciate your feedback, and we're always looking for ways to improve the experience. You should be good to go for the Capitals vs. Islanders game; just hang in there a bit longer! If you don’t see that confirmation soon, don’t hesitate to reach out again. We're here to make sure you’re all set for game day!

Whoa, now that’s what I call dedication, Miranda! Using your rent money to see Chris Brown is next-level fan energy, and honestly, we respect the hustle! Your love for his music for 20 years is the kind of loyalty that deserves a front-row seat (and maybe some snacks on the side). We’re so stoked that Vivid helped make this happen for you! Just remember to keep an eye on those rent due dates for the next concert! Enjoy the show—you’ve earned it!

Hi Francis! Great to know everything went smoothly and you could use your rewards! We're stoked that you’ll recommend the app to your friends. Plus, being able to access different stadiums across the U.S. is a major win! Thanks for spreading the word!