Vivid Seats Reviews

I went online trying to save money for parking tickets at SunTrust Park rather than paying for parking at the park. Which I should have done. Using this website I paid twice as much for parking ahead of time that I would have paid once I arrive to the game. They might as well be scalping tickets.

I have twice contacted customer service about my negative experience & have not received a response from them. I experienced significant issues with my tickets and am extremely disappointed with my Vivid Seats experience. I purchased these tickets the afternoon of 9/7 for a 2pm showing of Hamilton on 9/8. I worked w/ a CS rep to explore all of the options for delivery of these tickets as it was approximately 24 hours before the event. I spent an hour purchasing these tickets as I had major concerns about whether the tickets would actually make it to me on time (they were only paper tickets) as I was also traveling into NYC just to see this show.

On August 30th, 2018 I purchased 2 tickets for a concert from the online company 'Vivid Seats' that was going to take place on September 1st. I paid $182.62 for the tickets. The tickets were already outrageously priced as the face value for the tickets were $32 to $42 but we decided to pay more for good seats. I was e-mailed a copy of our tickets on the date of purchase and the printed tickets were the only way to enter the show. In the Vivid Seats e-mail I received, the company stated "Your eTickets must be printed to guarantee entry to your event." and "The venue where your event is taking place typically does not allow eTickets to be scanned from a mobile device and cannot print tickets on your behalf."

Customer service is the worst. Please take my word. Do not do any business with this company. And tell everyone you know or come in contact with, they are a rip-off, in my opinion. And from what I have read no one has a different idea of them. I only wish I had checked on them before I had any dealings with them.

TOTAL SCAM. Spent $1,700 on tickets that were never delivered to my e-mail. Called customer service 10x and they insisted they were sent but refused to provide actual proof and were unhelpful and rude. Wouldn't provide a refund and money completely gone to waste. There's a reason there is a class action lawsuit against this JOKE of a "company".

I paid a lot for tickets, never received them. Asked for my money back and was told I need to wait 5 business days for an investigation to be completed and I might get my money back. No customer service.

I paid $1228 for 2 tickets to Dave Matthews Band, I purchased seats Section D and when the tickets arrived, it was in a different section. They refused to help me out. This isn't the first time this happened. They claim, in the fine print I knew what I was getting into. Never again!

Ticket order ** purchased on Aug 31st was never transferred to me. My purchase was a 4:00 Sept 1st baseball NYY vs Det in NY. I live in NJ. Was supposed to receive transfer email within 24 hrs. I call Vivid 3x on Sat. Did not get transfer email till 3:24 pm on Sat. Could not attend game and they refuse me a refund. Screenshots below show initial receipt of purchase confirmation and the actual time they sent me the tickets. Horrible customer service experience. Was lied to by 2 reps, spent a cumulative time frame of 3 hrs trying to get my tickets. To top it off today I had an SR Customer Care rep tell me it's not their concern about my travel arrangements.

An absolute joke of a firm. They up-charge an unacceptable amount in exchange for sub-par service. I bought 2 tickets to the Yankee Game last night and the tickets did not transfer properly into the "app". I spoke to Vivid Seats customer service 4 times yesterday and was told to take a screenshot of what I was seeing in the app and send it to them and they would get back to me in 45 mins - 1hr. I sent them 2 emails and never heard from them. After I called again I was told that I would be called directly - never was. The money left my bank account very, very quickly but acquiring the tickets was a real hassle and my wife and I missed the event. Each ticket was $21 and the total cost was $60 - that is almost a 50% service fee for absurdly unacceptable service. Will never use again and will advise every single person in my network to stay away. Good PR Vivid Seats!

I bought two tickets just the other day. I was told each ticket was $60, but then I got charged two fees. My total came to $189. When the tickets arrived a few days later, I saw the tickets were only $35 each. I checked it against Ticket Master pricing. For the tickets and shipping, it was only $109. I could’ve got parking and still have been way under $189.

Long story short: Their website is incredibly misleading and I purchased tickets accidentally. All I was doing was quoting ticket prices. Days later I see that my card was charged for two tickets for $200. I contact them via chat, phone and email. The phone support was the worst. When contacting them I had told them that I had made a mistake and it would be very helpful if they would take the $50 charges that they added to my tickets so that I could sell them and not lose a ton of money. All I heard repeatedly was that all sales are final.

My wife ordered two tickets back in April (Order# **). The tickets were never delivered. Everytime we call, wait time was long, and the custom service just resent the same email to us (not the ticket transfer email). When we ask Vivid Seats to resend the ticket transfer email, the CS always says it is up to the seller to send it. In the end we did not receive the tickets, and missed the event. And WORST thing is Vivid Seats refused to fully refund, insist the seller has sent us the ticket transfer email. Worst experience ever. Should have just used Ticketmaster.

I am absolutely livid about the bait and switch when I picked up my tickets for Pearl Jam. I paid $822.29 with the service fee and was told I was upgraded to a club box with a much better view. When we arrived to these seats, not only were they behind the batting screen which was annoying, but the stage view was almost completely obstructed by the sound and lighting deck. The only performer we were able to view was the drummer and had to watch the entire concert on the jumbotron screens as the entire stadium was sold out. The next day on Vivid Seats website/app, these similar seats we sat in went for $160 less per ticket than what I paid for my original confirmed seats 4 months ahead of time.

Misleading, wrongful sale, or resale of tickets. They said we were purchasing e tickets, and never got them, when we tried their app, their app was not functioning properly, so then they said we had to print them, seems like bait and switch to me, not to mention the insanely high markup and service fees. Will never use them again.

No accountability. Paid big $$$$ for event tickets and parking - tickets were left on doorstep exposed to rain, etc. Parking passes sent electronically, unable to retrieve. Did I mention poor customer service and support - Buyer Beware. Their services are not worth the hassle. Very, very disappointed.

I purchased 3rd base line tickets for a pirate game to take a friend to baseball game. I checked the app to make sure the tickets were available before I left for the game. When I was at the entrance gate the app would come up on my phone, but had an error message when I tried to go to "my ticket" section of the app to show the tickets. 3 times while at the gate I kept getting this error response try again. Embraced and getting remarks from the people behind me in line waiting I got out of line and purchased another set of tickets from the box office. It was the 3rd inning before we got to our outfield seats as the game was sold out and outfield was the only tickets available.

Like others have reported, Vivid Seats stated that an email was sent to us by the seller for us to claim or accept the tickets. We have not been able to locate such an email and have asked to have it resent. Vivid Seats have stated that the seller will not resend despite the fact that the tickets have not been accepted or claimed by us and there is nothing they can do. Huge mistake not looking at reviews before buying through Vivid Seats as this is not uncommon. We are now out $750.00 as Vivid Seats state they are unable to do anything because they show the seller sent an email. So many other reputable ticket agencies out there. Do yourself a favor and go elsewhere.

I purchased two tickets for a concert and selected the wrong date. My BAD! I contacted them immediately and was told they can't change my purchase but I can resell them on their site for a commission. I posted the tickets for sale understanding that the sale would cost me over $100 in fees. I received a notification that my posted tickets for sale would expire. I went on the site and updated my registration. Still I heard nothing about anyone wanting to purchase. Now a week before the concert I have reduced the price to far less than I paid and decided to go on their site as a 'purchaser.'

My daughter received her Lalapalozza 2018 ticket which turns out is a wristband that my ten-year-old thought was really cool and she put it on. Turns out it does not come off easily. We watched YouTube. We tried for 40 minutes to get it off but not destroy it. So we called after a 40-minute phone call. They said tough luck nothing we can do. I offered to pay out of my pocket to overnight it to them if they would just let me cut this off her. Send me a new one and I will pay overnight shipment too you know. They really can't help. You'll have to send your 10 year old daughter or just lose the $220.

I purchased a ticket for Vans Warped Tour in Columbia on Sunday for over 132.61 at Vivid Seats to have a good Spot. What I got when I printed the ticket on the link that Vivid send was a 50$ general admission ticket from Ticketfly. That’s fraud in my book. Will never use them again.

We ordered tickets to the Man City Bayern Munich match and never received an email that tickets were delivered. We called 3x, twice hung up on/disconnected, live chatted 2x and Vivid claims an email was sent. Gave an alternate email at 5 pm and at 11 pm no response. Live chatted again and Vivid says they emailed seller and for us to just wait. After reading these reviews we did a charge back and would highly recommend never using Vivid. Oh BTW, the tic were allegedly delivered via Ticketmaster, just better off going to Ticketmaster to begin with. Don’t use Vivid ever.

Tickets were purchased for 7/22/18 Foo Fighters concert in 11/17. These were purchased by my daughter as a Christmas present for me. It was also a Birthday present for my friend whose birthday is 7/23. $411 was spent on the purchase. At NO TIME was any mention made of an obstructed view. When we arrived at Field Box 5 we discovered there was a big ugly yellow post obstructing my friend's view. I called immediately. I was put on hold multiple times. Call was “disconnected” at least twice. I was told I needed to send them a photo and there wasn’t anything they could do to rectify the situation at that time either. I missed the first 4 songs of the set, and then there is no place to upload a photo at support@vividseats.com!!! Worst experience ever! I urge people not to use this service. They do NOT care about the experience of the ticket purchaser. Go to LiveNation or Ticketmaster instead.

My girlfriend and I bought tickets on March 21st, 2018 for Dave Matthews Band's Toronto performance on July 10th (almost 4 months in advance), which was my dream concert for more than a decade, so I bought tickets by paying $446.46 to be able to see them close from in front of the stage. Our excitement lasted until they scanned our ticket at the day of the concert. The tickets were scam. I spent about an hour on the phone to be able to get a customer representative (dropped from line twice meanwhile) and in the end they sent me a ticket which was far from the stage and when we were in the arena Dave Matthews Band was already playing their songs for about an hour.

I purchase WWE tickets through Vivid Seats. On their website it did not state the event name only that the tickets were WWE so I purchased them for my sister birthday present because she loves wrestling. But came to find out that they weren't raw or smackdown but nxt ticket. So I called Vivid seats to ask about getting an exchange but they stated they don't refund or do exchanges. Lol. I paid over 400.00 for these tickets. But they didn't care. They basically told me to scalp my tickets. I thought scalping was illegal!!! And would I even get the same amount, WTF. I will NEVER order from VIVID SEATS AGAIN... THEY DON'T DO REFUNDS OR EVEN EXCHANGES.

I purchased tickets for a concert through Vivid Seats. Without asking, they switched my seats to a less desirable location in the venue. They would not exchange or refund the changed purchase. I spoke with a senior manager and she said she could not help me. I purchased price of two tickets was $267 each 3 month before the event, and now the price is $150 each!! They offer no refund no exchange!! Please purchase your ticket from somewhere else!!

My wife purchased two tickets to a major league baseball game for me as a Father's Day Gift. The original purchased price of the tickets was $50 each or a total of $100. My wife unfortunately purchased the tickets through Vivid Seats and not directly with the team/stadium. Instead of paying $100 for the tickets, she paid $171.92 or an additional $71.92.

I purchased tickets for a concert through Vivid Seats. Without asking, they switched my seats to a less desirable location in the venue. They would not exchange or refund the changed purchase. I spoke with a senior manager and she said she could not help me.

VIVID SEATS hereinafter called here as "seller", didn't delivered to me, product that advertised. Seller is deemed as scam or fraudulent because didn't honor the electronic business transaction offered. When me and my wife arrived to the HOLLYWOOD BOWL, I just stood as a fool there because I couldn't pick up nothing. I spent time, money, gas, effort, trust to arrive the place, and nothing appear under a "supposed order number **". I contact repeatedly the seller until 8:30pm. The event started at 7:30pm, and the representative only told me that they can not honor the ticket because it was reselled to a third party who will request my ID. WHEN I showed my ID, NOTHING APPEARED under my order number or ID. I miss the half of the concert at the Hollywood Bowl, and I had to rebuy another tickets SO MUCH EXPENSIVE with a reseller... Complete scam and fraud!

I'm so frustrated with Vivid Seats. I purchased tickets for my family of 5 to attend our 3 children's 1st concert make in March. The concert was June 27th. I called on June 26th because I hadn't gotten the tickets yet and you said, don't worry, the "company" has until 24 hours prior to send you your tickets. You'll get them. Then I saw the next morning I still didn't have them. So I spent another significant amount of time and called again, this time they said the "company" releasing the seats didn't open till 9. They would call me back by 9:30 once they open to find out where my tickets were. I waited till 9:45 then called again because I didn't get a call back as promised.

I purchases 2 tickets to Sam Smith in Boston for 6/26/18 back in December of 2017. This was a Christmas/Birthday present for my son. As the date approached we never received the paper tickets in the mail. After a few calls they sent an digital replacement via smartphone. When my son and his guest arrived at the event they were denied access. After a few more calls they were allowed in and got to their seats. During the show two other parties showed up with the actual printed tickets. My son was forced to move to another row behind what I paid for. He spent a portion of the show on the phone with Vivid trying to resolve this. This company shouldn't be allowed to operate in this business and I'm going to demand my money back!

Stay away! Vivid Seats is highly deceptive. I bought two tickets for an event at the Santa Fe Opera and the site told me the price was $160 per ticket. I pushed the "buy" button and was told the price was $420, not $320. They then asked for my satisfaction in the transaction and when I rated it "very dissatisfied" they said they would contact me to find out why. They did not. I canceled the charge with my credit card. This company should be banned from the internet.

I do not recommend using vivid seats. They don’t care about their customers and just want your money...not to mention the outstanding fees they apply. Not going to go into great detail. They are not trustworthy and hide behind technicalities instead of honesty. Just wish I would’ve read all of the reviews on this site before I tried. Live and learn. Honestly, don’t use these guys.

UPS attempted to deliver the tickets three days prior to the event. They sent it back to the shipping hub. I requested that UPS send it to the nearest UPS store. Someone at the store signed for the tickets, but the envelope was lost. The tracking number showed delivered. I kept hounding UPS to sort it out. Vivid tickets will not refund or do any sort of compensation since the tracking on the UPS website says delivered. I will never use them again. I had to buy my tickets from Ticketmaster so my girlfriend and I would not miss the concert.

My daughter bought concert tickets in May from this site only to know right afterwards that Vivid Seats didn't even have the tickets yet, of course my credit card was charged right away and I was told tickets could be delivered as late as one day before the concert. The problem is, we live in Ohio and the concert is in LA, in September. This is fraud, stay away from Vivid Seats.

This company is selling tickets that do not exist. the seller did not own the tickets when they sell them. We purchased 2 international soccer game tickets more than 3 months ahead and tried to secure the tickets because they advertised that they are the official resell company. We chose the "E-mail Delivery" because we want to get the tickets right away. AFTER placed the order, I received the email stating that the tickets will not be delivered until 3 days before the game!!!

Please do not use this company. I was sincerely disappointed that there are going to be zero accommodations for an issue I had in receiving my concert tickets that were $116. I will never be using Vivid Seats service again. This is a scam company. They shouldn't make their customers jump through hoops to get their tickets. I was directed to download three different apps (Vivid Seats, AXS, and Flash Seats) in order to get tickets which didn't even work at the door to the venue. The barcode I received through the AXS app ended up being bad tickets because they said the tickets were a picture. Then as I tried to reach Flash Seats to obtain them, the app wouldn't even let me log into my existing account, or create a new ID. This shouldn't be a confusing process and it's poor customer service to say it was my fault for not setting it up properly.

Did not research this company. Should have done so. But just trying to purchase tickets for family. Purchased tickets over the phone for 2 tickets to Anita Baker concert at Ravinia 6/10/2018. Was informed there were lawn seats available. Requested two tickets. Price was 156.37... first robbery!!! Normally they are 38.00 with 3-6 dollar convenience charge. I was informed over the phone I could pick them up at the venue, and would receive an email as to the exact location where to pick them up. By the time we arrived at the venue I received word, my family could not make it in... disappointing, but could not be helped. I was also informed when I initially purchased the tickets I could receive a refund, if the tickets were not retrieved by the start of the show.

Stay as far away from this unethical business as possible. They charge $60 service fee per ticket but you are unable to find that cost until after you purchase. They also will not refund for any reason. So many other reputable ticket agencies out there. Do yourself a favor and go elsewhere.

I wish I had read the reviews about Vivid Seats before my ticket purchase. I purchased 2 tickets for a Doobie Bros concert in Missoula Montana for over $400 and was assigned seats, which did not exist, and found when I arrived at the event it was General Admission and the seats actually cost $67. I called Vivid Seats and they would not refund me the extremely high price I paid for tickets compared to the actual cost of tickets. DO NOT buy from Vivid Seats, you will save yourself some anger. I have purchased tickets online many times from other ticket outlets and never had any trouble until I tried Vivid Seats.

We bought 3 lower level tickets to the NBA finals. We arranged flights, hotel, travel, etc. We got to the game and the ticket office said our tickets were not valid for entrance and they had already been used. How can a company sell tickets that will not let us enter the game. We called Vivid Seats about this right away and was on hold for over 45 minutes waiting for a manager. We finally hung up the phone so we could see some of the game. I would never recommend using this company ever.

I recently purchased tickets from Vivid Seats for the Soul2Soul, Faith Hill and Tim McGraw Concert in Eugene, OR. I purchased tickets thru Vividseats for $127.00 each. I was interested in purchasing more and found out the price for the same exact ticket is $47.00. I contacted Vividseats and there is nothing they can do. I will never purchase tickets thru Vividseats again. I feel they are participating in scalping which should be illegal.

This whole venue is practically empty. I was promised best seat. I got seat 30, all the way at the end. They don't tell you what seat prior to buying it. They tack on extra fees as well. Horrible experience. I will dispute with my credit card company.

I purchased 1 ticket for an event from Vivid Seats which was confirmed on the final checkout page for $28 - I was then charged $38.98 through paypal. I contacted Vivid Seats and they asserted that I was made aware of the extra fees on the checkout page - but I am 100% sure that I was not. The show is not sold out and I checked the primary reseller before checking out - tickets were available there for the same price - but since I had already begun checkout process I stupidly went with Vivid Seats. I wish I hadn't.

Always went through the big fellows before, but thought I'd try VIVID SEATS. Price didn't seem bad for an Elvis Costello concert coupled with Willie Nelson. Arrived at the venue, entered, and only then learned that Elvis Costello had stepped away from the engagement nearly a month BEFORE we had ordered our tickets (yet VIVID SEATS did not remove his name from the bill). To top all off, sat through the entire event waiting for Willie Nelson to only take the stage and angrily throw his hat into the crowd, then leave without performing. Neither Costello nor Nelson performed, and VIVID SEATS refused to refund our money, nor did they offer anything, even minimal, as concession. I wish I had read the reviews concerning VIVID SEATS on Consumer Affairs, before laying out so much money for worthless tickets/customer service. Two adages: "Buyer Beware" and "Live and Learn".

My daughter bought 2 tickets for Bon Jovi for my birthday, paid a total of 267$, even paid for the express UPS delivery. The tickets were then delivered by email and when we received them they are marked for 44.25$ each. We contacted Vivid Seats and they refunded the extra UPS delivery charge but that's it. So including fees we were charged about 170$ over the value of the tickets. Will never buy from that site again!

I bought tickets on this site which were priced at $90 each. I bought 4 tickets and paid $471 for the tickets plus taxes and admin. When I received the tickets they were priced at $50 each. This means the tickets were close to double before taxes and admin costs. I called to inquire why there is such a discrepancy. The lady said the tickets are not refundable but I can put them back on their site for resale. Maybe in the meantime I can purchase cheaper tickets. This is disappointing and the customer service is very unhelpful. Will never buy from here and will never recommend this site to anyone.

I went to Vivid Seats website and purchase 4 tickets for Chayanne (Sep. 13 2018). I choose 57.00 each. So total 283. I thought that it was fair. I received the tickets and they are printed for 39.00 e/a plus 6.00 on fees. I call them to ask them why. The customer service do not let me talk. She told me it was not refund and she hang out me the phone. I will never going to buy tickets on this website at all. Sorry my English is not very good yet!

Best advice I can give you is to NEVER, EVER buy from or sell with this company. I am just about to start an open investigation with them and am discussing with two law firms on a class action against this company after I narrowed it down from five that were already interested. At least they will feel the wrath of the PR when it's in the news about their company, even if nothing comes of it.

I bought 2 tickets for James Taylor. The price was $52.00 each. They charged me $140.00. They do not display their fees anywhere just at check out. They do display very well if you want to add a insurance but they do not display the fee anywhere. They just charge more at check out. I went to their website to chat with them and John told me that they can't give me refund. If I knew about the fee I would have never bought these tickets. This is illegal. DO NOT BUY FROM THEM.

Vivid Seats is Trash. I bought some tickets for the new Kevin Hart show coming to Houston in October, and with no previous knowledge of issues, they automatically cancelled my 6-ticket purchases saying they cannot serve customers with “recent transaction issues”... Humbly speaking, money is not an issue for me, so this was from left-field, not expected, and ridiculous I was not informed of an issue. This could have been a situation of identity theft, but as I said, no prior notice.

Purchased two tickets to Stagecoach and was told I was paying face value for the tickets. Just got the credit card statement and they added on a $179 service fee that was never discussed or disclosed anywhere on the website. This is the worst kind of service. It should be mandatory to show all fees and have them explained to you. Hidden fees in this day and age is disgusting. Wish I had read all the negative reviews on this company. They need to be investigated.

Your company should be absolutely ashamed to take money, send out a successful confirmation and then 2 days later say we're going to refund it because we found a review I had written online that was negative from a previous experience. Consumers are suppose to write about their experience, not suffer repercussions and be bullied online. Plus at your request I took the review down last year. Better Business Bureau does not agree with these tactics. Wonder if these artists know about your antics??

I purchased 4 tickets for Kevin Hart show in August, boy was I ripped off in fees after now looking at other tickets sellers. I thought I was getting a decent deal when the tickets were only $118 each and after all fees etc I paid $592. Lesson learned and just wanted to warn everyone else not to purchase tickets from Vivid Seats!

Made this account just to warn people away from Vivid. They tried to hit me with a 40$ (!!!) per ticket service fee AND - get this - an 8$ download fee to print your own tickets. Is this what we've come to? I found the EXACT same tickets on another site in twenty seconds without a single hidden fee. Seriously, same tickets, nearly 50 dollars less per ticket than Vivid. This isn't the 1980's when there was sort of an effort on Ticketmaster's part to facilitate ticket sales - Stubhub poisoned the well and now we're stuck dealing with greasy re-sellers and their nasty websites. I really wish box offices would assign a name to a ticket like airlines do with a no-transfer policy. So tired of events being sold out THE SECOND they go on sale compelling you to dive into the swamp of re-sellers. But I do it all the time, and have to say Vivid is one of the absolute worst.

I purchased 2 tickets to the Lightning/Bruin game yesterday through Vivid Seats. My credit card was immediately charged $309.58. I then received numerous emails from 3 different ticket companies asking to accept or decline the offer. I panicked and declined the tickets not knowing what was going on. I immediately called Vivid Seats and explained my situation and they said, "No problem we will contact the owner and have him send them again." Well, that never happened. I followed up with 3 more phone calls and they assured me that I would receive my tickets. Well the game came and went and I wound up with no tickets and no refund as they stated that all sales are final. Big rip off, no help, false promises. "DO NOT USE THEM".

I was purchasing tickets for an event on Friday. While doing so, I received a promotional email for $50 off that directed me back to what appeared to be the same page that I was reviewing. However, the date had changed. I purchased tickets, called immediately when I received the confirmation for the wrong date. Essentially was told, "Too bad -- all sales are final." I got spanked for more than $900. BEWARE. DECEPTIVE PRACTICES. Pure bait and switch scam.

Wanted to buy event tickets and went to Vivid Seats website. I found 4 tickets and ordered them on what they called the electronic ticket site. I received an email confirmation on 8 tickets which I declined understanding my order had not been fulfilled correctly. I purchased 4 other tickets and received an email and confirmed the order. All of this taking place within 48 hours of the event. The following morning I called Customer Service and after explaining my situation was quickly transferred to a manager. I was told they would contact the original seller who sent the wrong number of tickets about canceling the order and that they would assist in selling them. I asked to be contacted regarding their success. Of course none of that happened and all Vivid Seats says is all sales are final.

Bought 2 tickets to the Bruins Game 5 May 6th 2018... Tickets were $210.00 a piece. At check out I saw my total was $564.00. When they called to verify I ask why was I charged so much? Oh because there is an automatic $100.00 service fee they don't bother to tell you about nor is it anywhere on the website for you to read! So you're forced to pay $100.00 and you don't know it until you actually ask??? Um yeah. I will never recommend using these people!

I attempted to buy concert tickets from these people. I got all the way through the process and paid for the tickets. Shortly thereafter I receive an email from them saying that my order was cancelled as I had previously not satisfactorily paid or followed through with a previous order from them or another entity like them. I have no idea what they were talking about as I have never done this. I have now put Vivid Seats on my blacklist. I will never order from them again.

Went to attend the Kings vs Golden Knights hockey game and purchased 3 tickets from Vivid Seats. Received a confirmation email from Vivid tickets had been sent to my account and tediously downloaded another app, Flash Seats, to access the tickets. Was able to access the tickets early in the day before the event, however when I arrived to the event the tickets vanished from the Flash Seats app but I still had a receipt for the tickets from Vivid which Staples would not honor and told me to call them to get it worked out. I immediately called Vivid customer service and was passed around between several reps and put on hold for 5-10 mins each time before finally speaking to a "manager".

I will never purchase tickets with Vivid Seats. I purchased 2 tickets to Lady Gaga over 700.00. I was informed by email that I had to meet at a specific location for these tickets thinking Vivid is a big company and they do this all the time that the location was at a hotel lobby. Never said, "Call when you get there" or "I'll be meeting you from my car." Nothing like that. We were to meet between 4:30 and 7:30. We arrived at approximately 5:00 pm and my husband went into hotel to ask where we should go to get our tickets and they said they have nothing to do with Vivid Seats so then he asked the Bell Hop man and he said any tickets are usually at Will Call inside the building. We parked our car and sat across the street waiting for the doors of the arena to open.

I purchased tickets to a concert back in December for a 3:00 show and was in a little bit of a rush to do so. Not realizing instead of purchasing 2 tickets, I accidentally purchased 4 by mistake. Realizing this, I immediately called Vivid Seats and explained the situation. Their response to me was, "All sales are final. No refunds." I asked to speak to a manager and again explained the situation, to no prevail. I then contacted my credit card company and explained the situation to them as well, and they immediately disputed the charge for me. Then found out after a few months I had to pay the charge for the 2 extra tickets, that were never used and there was plenty of extra seats not filled at the concert. That's the price you pay for making a mistake. After this experience I will never use Vivid Seats again, and I strongly recommend you buy tickets from a reputable source.

I bought tickets from Vividseats.com for a concert in another state. When we arrived at the concert we were told our tickets were sold to someone else so we were unable to see the concert. FRAUDULENT!

I ordered tickets for a two day event from two different sellers 5 weeks prior to the event. I was given an expected ship date. The seller was able to change the expected date a date before the tickets were supposed to ship. I was given a new delivery date and upgraded to overnight shipping. I received word on the expected delivery date that they would be delayed another day. All Vivid would do was defend themselves and the seller. When all sales are final you have zero recourse.

Purchased tickets (Pink at MSG) in section 227 which is just off center stage. Received tickets in section 212 on side of the stage. The answer they gave was they upgraded me because now I would be sitting closer to the stage. And the fees are ridiculous. Such crap. I will never use them again. Buyer beware.

I ordered seats to surprise my boyfriend for April 26. I double checked and make sure I was ordering right tickets. I put my payment info and clicked continue. When it confirmed my purchase it said it was for Apr 25 not Apr 26. I now have tickets that I cannot use and lost almost $200 'cause they said they cannot change them. It was not my fault. I am even sketchy about selling them on there 'cause they want my credit card info to sell them. NO WAY will I use this company again.

I tried ordering 3 tickets to the AMA Supercross race. It never came. Asked me to confirm what I was ordering before I put my credit card info in. Next thing I know I get an email stating I ordered 4 tickets instead of 3 in a section not anywhere close to where I wanted to sit. Of course the tickets they gave me were more expensive. When I looked again I didn't see the tickets I supposedly ordered. When I looked at that section the tickets were less than half of what they charged me for them. They insist this is my fault. Why would I pay more than double for seats. They have some scam going on here. I would never use them again.

I ordered Reds Opening Day tickets for 600.00. The game was changed for unknown reason to another day that I could not make. Vivid Seats gave many different reasons why they would not refund either a credit, refund payment, or give a different game. The tickets do NOT say they are not refundable, but I was told I should have gone to the website to read their policies. It doesn't say to go to the website. Apparently I should "have just done that" before I ordered them.

I ordered tickets to the NCAA tournament - Paid a little over $550. Event was scheduled for Sunday 3/25/18. I was contacted by Vivid Seats explaining there was a problem with my order due to the fact that UPS does not offer Sat delivery in my area. They changed the shipping address to a UPS drop off center. The seller shipped the tix and delivery was refused at the UPS drop off point due to the fact that the drop off center does not just accept random deliveries to people and you must be enrolled in a special program. You would think Vivid Seats would be aware of the problem. Vivid Seats contacted me to ensured my tickets were now available for pick up. Went to the UPS drop off center - they were NOT there.

Beware of the ticket fees on this site. They are buried off to the side while you are creating an account, and look like an ad. There is no reconfirmation of the price or total to authorize before you hit buy. I tried to call customer service, but no help there. They walked me through the process, and showed me what I had missed, and it is my fault for not seeing it, but not obvious at all. Bad enough to pay mark ups on the tickets, but $70 in fees on $220 worth of tickets is crazy.

Throughout the order process the tix I was purchasing were listed as ATL United vs NYC FC on 4/15. I was purchasing these tix as a surprise for my husband's birthday and planned to take family & friends to tailgate, celebrate his birthday and watch the game. The confirmation email I received stated that my tix would arrive on 5/7. Due to ticket arrival after date of game, I was prompted to look again at the tix I purchased. That's when I learned that at some point the tickets I thought I was purchasing switched to a different game.

Went to Cactus League and referred to their site. Checked on tickets for game Cleveland vs Diamondbacks. Looked like there were few alternatives and limited sections where seats were available. When I went to make a purchase they told me those seats were gone. None left at that rate move up to $32 seats and made purchase. When I paid by credit card bill came back at $255 for 6 tickets rather than $192. Called them after making the transaction to complain and asked for cancellation. They refused saying their policy as indicated was no refunds. Since then I went to the MLB site and there appears to be no shortage of tickets.

Not only do they sneak horrible fees in and make it seem like "electronic transfer" is an immediate ticket. **It's not.** I won't get my tickets until 2 days before the event (making it pretty impossible get my friends to buy the other 3 tickets from me since I don't actually have tickets). They will sell you seats that don't exist!!! Just told a friend where I'm sitting and guess what? That section doesn't have a row 30!!! It only goes to 28!!! 1st time on this site and NEVER GOING TO BUY FROM THEM AGAIN. I wish someone had warned me!!! I'm warning you!!! Impossible to refund!?! What did I buy?! And now cannot get a human being in the phone!

Vivid Seats sold me 4 tickets to my family for 3/14/18 basketball game at Oracle Arena. Immediately called them to confirm the event and seats, however they then advised they are STANDING ONLY tickets they sold me. BEWARE of this deceptive company, they falsely advertise and lure the public to purchase seats to a basketball event. I asked to pay more to get SEATS for my family, I cannot have my nephews standing for HOURS at a basketball game, they declined. They would not switch out my tickets even when I offered to pay more. DO NOT GO TO THIS WEBSITE. Now that I have shared this HORRIBLE experience with friends and family, I have now found this happens often. I am still disputing this charge of more than $1,000 with my Credit Company.

I went to vividseats.com and booked AUGUST 9/2018 concert tickets for PORTLAND OREGON for Hall and Oates. I paid for them and when my receipt came through minutes later it said my tickets were for a May 4/20187 concert in SAN JOSE California! I did NOT book a May 4 concert and that particular concert date is 2 web pages away from the August 9 date so you can't even click on it by accident. They don't care and would do nothing even though I called them 3 minutes later. It's their system mistake and I will be spreading the word about them far and wide.

My son and I made the mistake of buying tickets on this site rather than shopping around as we were trying to hurry in order to not get caught purchasing them as a surprise for my husband’s birthday. The tickets were DOUBLE that from Ticketmaster. No refunds. No exchanges. Sites like this should be illegal. If you are inexperienced with buying tickets... they will RIP you off. Terrible. Beware! They have no conscience.

This company is a complete scam and they admitted it. I ordered tickets and they sent me the wrong ones. I am out $220 now! They said that I can resell them if I want. The tickets that I wanted are worth that amount. The tickets they gave me are worth ten dollars a piece! They refused to refund or exchange and said that’s their policy!!! They gave me the wrong tickets!!! They ripped me off and took my money and now I can resell worthless tickets and maybe get $20 back? Really? I will never deal with this company or their worthless customer service scam artists again.

I recently went online to purchase tickets for the Pink concert set for May 18, 2018. Tickets I selected were $657.67 each, total of $1315.34. When it was time to pay for the tickets, it showed that the cost was $1315.34. I was then directed to provide my credit card number and information to complete the purchase; which I did. I received a confirmation email indicating I had purchased two tickets as requested. I download the e-ticket and there was no information on either the email provided nor the tickets regarding the price paid. When reviewing my credit card statement, I discovered that I had been charged $1673.10 for the two tickets. This was actually $357.76 more than the amount I was initially provided for the price of the tickets.

Ordered tickets for an event in another city I was going to visit. they said they wouldn't be available till the day before the event. This was too close for comfort so I tried to get help reselling them. They have a "chat" which just turned into them sending me more stuff to read. An actual person said they couldn't help me. Their site is not user-friendly. I have resold seats on both StubHub and SeatGeek with no problems. I've decided not to use them again.

I purchased tickets to Disney on Ice through Vivid Seats and was tricked into purchasing completely overpriced tickets. I was asked how many tickets I wanted and put in 3. At the end it said $63.00. Then it asked me for my information which I put in, including my credit card information. I hit the ok button after I entered my information expecting a total amount and a confirmation option, instead it had confirmed an amount of $242.00 without my authorization. I then panicked and tried to rectify the situation with a consult from Vivid Seats explaining that I never authorized this amount.

BEWARE! We purchased two concert tickets for around $270 each. The additional markup/service fee was around $80 per ticket. This amount was not easily apparent on the checkout screen. It was only when I checked my email and card statement that I learned of the additional charges. I attempted to cancel the order (like within 5 minutes) but was told no. It's a bait and switch operation. I will never purchase tickets through this site again. BEWARE.

I was attempting to purchase 1 ticket for a concert event in Los Angeles. During confirmation process, for one reason or another, the 1 ticket changed to 3 and I accepted. After seeing my receipt reflecting a $1750 charge versus the expected $450. I immediately (within 5 minutes) called the company to request two of the tickets be cancelled. Vivid Seats indicated they would not refund the money even in light of the facts, I notified them within 5 minutes of the error and 9 months before the scheduled event. Perfect example of a company that does not value a long term relationship with its customer base in order to make a quick buck. I will never do business with this company again, lots of other options out there, and let anyone and everyone know about how dissatisfied I am with Vivid Seats.

I purchased 3 tickets to see The Lion King in July of 2017. The show was scheduled for Dec. 2017. The price I paid for the tickets and what I bought the tickets for were two different prices. I disputed the difference with Vivid Seats and with my credit card company. The dispute was settled in the favor of Vivid Seats. I wasn't happy about it but learned my lesson to be very careful when buying tickets through a third party. We had been planning on seeing this show for 6 months and it was a very special occasion. My daughter was had turned 13 on the day of the show.

We purchased tickets, received receipt which we have for row 15 on the wall at TD Garden. Vivid seats sent us worse tickets, and would not honor tickets we had on our receipt. This should be illegal, these were for my kids for Xmas, they now put my kids in seats where their view is obstructed. They state they can change your tickets as they see fit if they seem it ok because you check the I agree box. I would suggest you use any other company but these liars. I will take pictures with my family at the game and post how they stuck us in worse seats and we will continue our internet campaign to warn as many loyal fans we can. Vivid should not be allowed to ruin other kids Christmas as they have done to my kids, who have looked forward to the seats we had paid for and now do not have. Stay away from Vivid tickets. They are not to be trusted.

I have used Vivid Seats only for purchasing tickets. It could be a little bit harder to do it. I cannot find immediately what I am looking for. Basically they are intermediary between buyers and sellers of tickets. I had have some negative experience with them, for example if I buy a ticket, and after the purchase I made mistake in date. I have the next period of 10-15 minutes to allow me to change it or refund it.

At Vivid Seats, I'm able to search and find what I am looking for and do it from the comfort of my own home. I like the convenience of looking for tickets without having to look all over, without having to go and stand in line and when at the sporting event you can already have the tickets when you get there. However, I feel that they need to have more pick up options or the options to print them out without them charging a fee to do that. You shop online for the convenience of not having to leave your home so you shouldn't be penalized for it.

On the website the features I like the most are the VIP and the limited features. They are great for people that are loyal to their website giving them the fastest access to all the greatest events in and out of the area. The seats and ticket prices are great and all events I am looking for. They have great customers service. On the other hand, I remember a while back when I started using the site they had a slight bug where you would purchase tickets and not have access right away to them like you should. Few hours and the bug was fixed immediately.

I first searched most ticket sites and found that Vivid Seats was the cheapest. The overall ticket purchasing process was average. I made an account, activated it, and bought the tickets. Vivid Seats has a wide range of tickets. It is easy to find what I want within a short amount of time. I used it to sell some extra tickets before and I bought some when a concert was sold out. However, the UI needs improvement and the search bar is too specific and doesn't recognize a search if you barely misspell a word in it. Another cool feature would be to compare with other ticket sites to ease the research required to find the cheapest price.

I have use Vivid Seats to purchase ticket to a football game here in Tennessee. It was a game that I really wanted to see and I had tried a couple of other sites and I couldn't find anything or they were just too much. A friend told me about Vivid Seats. When I first used the site I made an account. The layout is very easy and intuitive to use. I found everything that I was looking for in no time and I would definitely go back and get tickets on here in the future if I needed them. It was a pleasant experience.

I feel like Vivid Seats is one of the up-and-coming ticketing websites/service for popular venues across the United States. I made an account and linked it to my primary email address. This made it easiest for me so that I could keep track of my ticketing purchases. Navigation of the site was simple and easy. I like how easy it is to find tickets for various venues. I also like how trustworthy the site is. The only thing I dislike is the fees that are associated with purchases. I often forget about them until I am buying the tickets at the checkout process. I wish that they would find a way to offer more promotional discounts and lower prices.

I like vivid Seats' low fees and tickets where you can not get much anywhere else. On the other hand they need to add some more to it than what was given in the way, as well as how they need to put more seats that make it easier to understand and make it more well known. They also need it to be better looking. I have had a account for this site but I have use others that makes me not use this one as much anymore. How it has something more to offer than most than others. It needs to be more clear and more telling on how to use things from others.

I enjoy everything about Vivid Seats. I appreciate the company and what it has to offer. I made an account and like the quick and easy access. On the other hand I would make tickets available for print and it would be nice if they offered discounts or incentives. Other than that it is a great site which offers great incentives. I am always pleased with my purchase. I would recommend them to a friend and family member.

It was a good experience with Vivid Seats. I went to the website and searched for the event I wanted. It came up easily, and when I clicked into the event I had the option to navigate by either price or seat location and I like that. I could easily navigate the site and it allows me to focus on where I want to be for the show or event rather than having to scroll through cheap seats. But the checkout process was standard and could be more efficient. It always feels like it takes forever to check out on these types of sites. It would be nice if they had you create an account first so you don't have to re-type your name and address during checkout.

I googled the tickets and clicked on the website. I chose my seats and then paid for them. I didn't have to pay to make an account with this website which I really enjoyed. The tickets were easy to pay for and I trusted the website with my payment information. It is user friendly and loads quickly. I enjoyed using this website compared to other websites that do similar things because this website was very easy to use. If I was confused about a certain part I used the help option. It is sometimes difficult to see vacant seats. This was the only feature that I was having difficulties with. Some of the seats should vacant one minute and then the next it would be taken.

It's a pretty easy site to use with the events I want. All of the seats I was able to obtain were amazing and weren't offered at any other site. I simply looked up the event I wanted to go see then I selected the type of seat I wanted and clicked purchased where I proceeded to make an account. I made an account before purchasing so that I would have a profile for future purchases. I was happy I was able to attend the event that I wanted to go to. All the other sites did not have tickets for the event that I wanted to attend. But I would like there to be more events/tickets available. It would also be nice if the payment system was streamlined, other than that I like Vivid Seats the way it is. It's a perfectly functioning system that provides the customer with what he wants.

Decent, would buy from again - The features in the website looked nice and thought out. Although I did have a lot of redirecting problems so I was sure if it was just the website or my internet. It was awful. It took me over an hour to order 2 tickets. Everytime I was almost done it'd close out and start all over again. It was easy to find everything you were looking for on the site, though. You could even see upcoming events and such which was pretty interesting. The payment was simple just like every other website. But the whole redirecting thing had me stressed out.

I made an account so I could be notified about available tickets for a sold out concert I'm looking for tickets too. At this point I've just used it for research but will definitely use to purchase if tickets come up in my price range. I really like the ease of the map feature when searching for tickets and the color coding system so you know exactly where the seats are that you're looking for.

The Vivid Seats website is very easy to navigate. I was trying to secure the right seats for an upcoming football game and realized that I needed more info and some help. I called the Vivid Seats' number and made contact. The representative was very informative about the seating situation in the arena and he explained to me what would be the best ticket for me. I was trying to secure the right seats for an upcoming football game and I realized that needed more info and some help. I called the Vivid Seats number and made contact. He was very professional and courteous and helped me purchase the tickets I was looking for.

I like the ease of finding the event and being able to choose what seat you want at Vivid Seats. They have a layout of the venue and you can pick and choose the seat you want. I love doing this as it helps me compare prices of seats from different areas of the venue. And it is very easy to order tickets on Vivid Seats. First you have to make an account. This helps for future uses so when you come back to the site, it has your info already for you to use. Then you search the event you want to go to. Then you look for the seats that are available and you choose what seats you want. Checkout is fairly easy especially if you have an account. They have your credit card info on file so you can pick that as a form of payment. Finally, you either download the tickets or they are mailed to you. Overall, it's fun and simple to use Vivid Seats. I find their website features more appealing than others.

Vivid Seats is easy to find and access. They also have a very easy to use website. The prices were as good or better than other sites. The customer service is fantastic and can easily answer any questions you may have. So far, it works great. But even though their prices are fair, I and most people I know would always like and benefit from lower prices. Vivid also needs to get their branding out in public more, away from the computer or internet. This would then lead people to look them up on the computer or internet. Bonus for Vivid and more customers and sales.

I made an account and it was very easy to use the site, I had bought tickets for a upcoming event and it was a very simple purchase. I very much like the quick load times and the easy navigation of the site. A common issue is slow, unresponsive websites but is not a concern with this site. I would like to see what this site has to offer in the future and the changes it decides to make to its homepage.

When you are ready to purchase your ticket you are given an option if you want to make an account. The process is easy and not very difficult. If you have an issue there are places you can go and ask questions. Also I like it when you enter the Vivid Seats website and you don't have to put your area in. You can automatically get tickets to events that are near your location. While the experience was good, I hate the fact that there aren't much information about what is going to occur during the event. I want to know more details about the event.