Vivid Seats Reviews

I purchased tickets to the NCAA First Four game in Dayton, OH. First, they ware advertised $21 each, but the total charge was $89 for 3 tickets. When I tried to get the tickets to enter the game (after I was already there), the link to transfer the tickets had expired. There was no phone number or support. I assumed they sold the tickets to someone else. The next day I found a phone number and they refused to provide a refund. They claimed they did not sell to someone else. Either way, I paid for the tickets, could not use them, did not get into the event after driving there and parking, and did not get a refund. Will never use these people again.

BEWARE of vividseats.com. First of all, I purchased two tickets to the ACC Tournament Basketball Game at the Spectrum Center on March 15, 2019 to see the Duke/Carolina Game. The gentleman, Carlos, the seller at Vivid Seats stated during our conversation that we could pick up the two tickets at the Will Call at the Spectrum Center in Charlotte, North Carolina. When we arrived at the Spectrum Center at Will Call, there were approximately 20 people standing there on their phones. I knew immediately when I walked into the Spectrum Center that something was wrong because there was people screaming into their phones. They all were really, really angry. We asked the man at the Will Call Office for our tickets. He stated that Vivid Seats was selling tickets that weren't really there and that all of those people in the lobby had paid for tickets that Vivid Seats was not providing.

We purchased concert tickets, we then couldn't attend the concert so we tried to sell them and it was the BIGGEST HASSLE EVER!! I was not able to transfer my tickets to anyone that didn't have a smartphone. When I asked the Representative (Michael) if something else could be done his response was "well, they'll just have to borrow a smartphone." Their fees are outrageous, their phone service is non-existent, if you need customer service you will need to get on their chat. I WILL NEVER USE THIS COMPANY EVER AGAIN! I was not able to leave the "stars to rate" blank. This is why I gave them one star otherwise it would be blank.

I purchased tickets on 3/1/19 for a show in May. I hit the accept button and then saw the charges they charged for a 75.00 ticket = 248.00 + their fees. I called them right away to back out the sale. After chatting with 2 reps. They said no refunds - All sales final. Explained I didn't want the tickets. They refused. Then I saw all the complaints through various websites on how awful this merchant is. I worked in Risk for a Credit card processing Company for Merchants. A merchant like this would have been shut down immediately for kind of negativity.

I was shocked to see that I was charged $102 for 2 tickets advertised as $38. It's a big jump and it was unannounced so a total surprise. Not happy about it. After my complaint Vivid Seats said there are charges and fees amounting to $16 (steep for a ticket priced at $38 - delivery $5, for an electronic download, what delivery???). 42% markup is robbery. It's excessive. And they claimed it was visible before I paid. This is simply not true. Had it been communicated on the payment page I would not have closed the window and gone somewhere else.

I had purchased tickets as a gift and received a confirmation number. I then received an email from Vivid Seats and was informed by a customer service agent that the tickets were no longer available. No commensurate seats were available and I was not offered any discount on other seats to compensate for the very negative experience. Avoid this company.

I bought two tickets to Michael Buble in Denver on July 13th. Each of my tickets cost $196, for a total of $392. I checked out, and VividSeats sent me an email showing that they charged my credit card $508.90. WITW!?? So I called Customer Service and was told that a $7.50 charge for Flash Seats delivery, and a $54/per ticket charge for a Vivid Seats "service fee" was added. Despite their claims, the fees were NEVER DISCLOSED anywhere on their website or during checkout. They claim that they're just "a marketplace connecting buyers and sellers." So no refunds. And all sales are final. Nobody could show me where ANY fees are disclosed in the checkout process. This is outright theft.

To start off I bought spring season tickets to a Cubs-White Sox game. Bought the tickets 30 minutes before the game had started. Well 20 minutes later I never got the tickets so I called in to Vivid Seats and the girl said she would give me an upgrade for the same price so I said why can I just have the seats that I bought. She said the seller had an issue. Who knows. This was the 2nd time this has happened in the last 3 months. I went ahead and took the tickets because I want to take my daughter to 8 Spring training baseball game which were a $100 seats for Spring training that's a very good seat.

Vivid Seats sold me concert tickets, come day of show I had no tickets to recall thru their friend Flash Seats. Flash Seats said the seller, who is someone Vivid Seats did business with, retracted the tickets. Vivid Seats wants to throw the blame but bottom line I paid on my end, they failed to produce the tickets or give me a refund. Giving them a 1 star rating is too good for them. They don't deserve any stars!

I bought tickets yesterday, the event starts in 2 hours and I still do not have tickets emailed. THIS IS A SCAM COMPANY. They do not sell tickets, they take your money then they look for tickets, you will never get your tickets. IT'S A SCAM.

On February 23rd I purchased 2 tickets via Vivid Seats. The credit card was promptly charged with a sizable fee. The confirmation for the March 8th performance read: "Your tickets are expected to be sent by 03/07/2019." I am writing this on March 7 @ 7 PM and do not have the tickets. Called them and was advised to wait until midnight. What kind of service is that? If you can't deliver as promised, don't 'wait' - communicate with customer instead of waiting till the last minute. Never will I use them again and don't advise others either.

After purchasing tickets online from Vivid Seats, the website stated that I would receive a confirmation via email followed by a separate email that would contain the tickets. The confirmation arrived as stated but continued to state that the tickets would not be forwarded until the day of the event which was three weeks away. This practice is completely misleading. They drafted my credit card for the full price of the tickets three weeks in advance and failed to provide the tickets via the email that was supposed to immediately follow the confirmation. I was forced to purchase additional tickets and was not able to use the ones provided at the much later date by Vivid Seats. I recommend purchasing tickets elsewhere.

I purchased tickets on two different occasions. Last week purchased 2 tickets and was charged $60.00 for a service fee. Which is insane! Then I purchased more tickets a week later and was not aware I was getting charged 157.00 for a service charge. It was after I purchased I realized how much the fee increased on my debit. When I called they said no credit could be given and they have the right to charge whatever fees they want. I called 2x and 2nd time I was given a credit of $79 towards new tickets. I will never purchase from them. Complete rip off!!!

I've purchased from Vivid Seats 5 times and I've never disappointed. Each event I purchased was sold out and Vivid would often be my last resort. 3 P!ATD concerts, 1 TOP concert, and 1 BTS concert. Each seat was in the right location, I received my tickets early except for Twenty One Pilots. I didn't receive an email for the tickets 'til the month of the show. They explained before the purchase that it was for security purposes, which it did bother me a bit. Another flaw is the fees. The fees definitely depend on what type of ticket you're after. BTS was one of the hottest events that I purchased and their fee was $100 for each ticket. Sounds ridiculous, which it really is. I remember P!ATD and TOP being around $50 which isn't far from Ticketmaster fees I believe. Overall, Vivid Seats has always given me a wonderful experience and a wonderful way to get tickets to sold out shows. As long as you're okay with the fees, you should be happy.

First and last time I will ever be affiliated with this company. I purchased a concert ticket for almost $270. I purchased the ticket nine months before the event. I was told the ticket would be delivered by one week before the event. I was sent what looked like a ticket. I show up at the venue, which took me 2 hours to drive to one way (four hours total drive time) just to be told what I was sent from Vivid was not a real ticket. Long story short, I never got into the show. I called Vivid while at the venue and tried to get the ticket and got no help. I called multiple times and was flat out lied to on multiple occasions. When I called them on their lies, they sheepishly admitted, but said there was nothing they could do. They kept saying they had proof the tickets were sent, but couldn't ever provide that proof (there was no proof). I started a dispute with my bank.

First time purchase and last time purchase. I purchased 2 tickets for BTS concert on May 4, 2019. Over $3,300.00 for them with Vivid Seats, their fees of around $700.00. I thought for them charging that fee I would have exceptional service. Normal fee is 10%, I was wrong! I found out AFTER CHECKOUT/PURCHASE that my tickets would not arrive till May 3, 2019, shipping date May 2, 2019, day before the concert, (two months after purchase). I contacted them and have had nothing but the runaround, they said, "The agreement states your tickets may not arrive till closer to the date."

I purchased tickets on 1/27 for my wife birthday weekend in Vegas (weekend of 3/2). The order stated I will get my tickets by 3/1. I chatted with 2 customer service reps on 3/1 and both time they stated that they are still looking to get tickets from a broker service. In other words, they had over a month after charging my credit cards to find the tickets I purchased and are not successful doing so. They just give me the run around. Not to all, stay away from this subpar ticketing service. This is the first and last time I will use Vivid Seats.

Just letting other people know how Vivid Seats treated us after being a loyal customer and stole money from us. We purchased tickets few months ahead to the event and couldn’t attend. So we sold the same tickets on their website again, after some time they contacted us and told us that the person that bought the tickets was not able to enter the event. We sent all the proof all the emails from them that we received the tickets from them and sold back on their website, didn’t receive any response and after which they just charged us for $300. The tickets were only $180. So far no response, I would not recommend to deal with them, they have horrible customer service and they steal money from their customers!

I never write a bad review, so much so that this is my first time ever and keep in mind that there's bad service pretty much everywhere. However, this particular experience with Vivid Seats was the worst! I was trying to sell tickets with them and needed help finalizing the sale. I tried to contact them through chat, email and called them to try and understand the process and fix the problem I was having while selling the tickets. No one reply to my email/chat messages and in the end I was charged the amount I listed my ticket for. Stay away from this scam called Vivid Seats. What a shame!

Dec 2018... We tried to purchase tickets to IIHF hockey online from Vivid Seats... Didn't work. So we ended up buying the tickets from their customer service with the understanding that they were pdf and we could print them out. They emailed us the tickets and then we find out they are for a smartphone only. We don't have smartphones. Talked to customer service and they told us that we knew this before we bought them (wrong!). So they tell us they will send us pdf tickets. We get them and they are again smartphone tickets. We phone them back and they tell us to borrow a smartphone from somebody.

Purchased 4 tickets for a Phillies Spring training game. They offered redeemable insurance for any circumstances for $31.00. Stated that 900+ people have already purchased said insurance. When I was unable to attend the game I asked for my refund & was directed to contact Alliance Insurance Co. When I called Alliance they told me they had no record of the purchase. My credit card company sent me a confirmation of the insurance purchase. Vivid Seats acknowledged that the insurance purchase was valid, but refused to refund me the money. If I could give Vivid Seats & their customer service a zero I would.

Please go to the Venue and purchase your tickets. I had a bad experience with the tickets purchase from this Company. I paid $293.38 for tickets to see Tyler Perry Show. I wasn’t able to see the show because view obstruction from an overhead projector. Spoke with customer service. They said they had nothing to do with that. They just sell tickets. Some Customer Service. Buyer Beware... I was told they could not refund some of my money back. The only solution compensation credit of $59.00 for future tickets. Because they don’t make money off of the Tickets Third Party Vendor. I refused the credit. If you’re not aware of the Venue seating you should not be selling tickets.

If I could give this company zero stars, I would. They charge just as much in fees as they do the price of the actual ticket, then claim you check a box acknowledging that tickets may be higher than market rate. DO NOT EVER BUY FROM THIS AGENCY. GO DIRECTLY TO THE SOURCE OR VENUE FOR THE TICKETS, INSTEAD. Companies like this only exist because of their predatory practices, including taking far too much money from their sellers and then price gauging buyers. I cannot believe these third-party ticket sellers are allowed to treat customers like this! What a complete sham. I tried to buy tickets to the Austin Rodeo and somehow this agency showed up as the first ticket vendor.

Charged me for seats in a almost straight section for a concert and was even give an assigned area which looked great. When e-mailed the tickets I was sitting sideways in the arena. Called customer service after try to get someone live chatting for almost an hour and then finally got to supervisor who proceeded to tell me they are within their guidelines because the tickets can be comparable. So there is nothing they are willing to do.

I bought NBA tickets in August 2018 on Vivid Seats for a Feb. 2019 event. When I have bought resale tickets at other vendors before, the tickets are immediately transferred to my name and then 48 hours before, the tickets show up for mobile tickets. At Vivid Seats, you wait until 48 hours before for the owner to transfer them. It is now less than a day away and the owner has not transferred them. I have already called Vivid Seats twice. I think it is set up this way, so scalpers can try to sell their tickets on several sites and see which site they get the best money for the tickets!!! My tickets will probably never show as this is a high demand game. Vivid Seats claims if no show, I will get a refund after 2 hours before! What if I were traveling from out of town and now no tickets?! They have held my money for 6 months and now no tickets. Either Vivid Seats should be forced to change their delivery policy or they should be shut down. Stay away!!!

Made a last minute purchase, a little more than 48 hours prior to the event, with the tickets advertised as overnight delivery guaranteed to be delivered the day of the event. Needless to say that didn't happen. Contacted Vivid once I knew UPS was done delivering for the day (around 2pm) and the tracking number was coming up as "Unknown", but they wanted to give UPS every opportunity to arrive before cancelling my order or replacing my tickets. Fair enough, even though I know UPS in my area; they were never going to show. I was right, but making you wait until the last second so everything is rushed is part of the scam.

I contacted customer service 24 hrs before the event as I still not received the tickets and was reassured I would receive them. I called a few hours before the event as I had not received them and they were closed! I am now fighting for a refund. TERRIBLE!

I will never go through this company again! Worst customer service I ever had. Tells you about anything on the phone, don't listen to you, do not understand what you are saying, because most of the agent are Spanish. We finally got our tickets the day of the game. Had to call numerous times to be able to solve the problem. Don't waste your time and energy!

I, like several other reviewers did not see any notice that I would be charged an additional charges above the ticket price that was posted. When I saw that my credit card was charged an additional 25 percent above the purchase price I immediately contacted vividseats.com and was told that I was shown the charges twice before confirming the purchase. I did not see the charges. They told me that it was against company policy to offer refunds. What a scam. I hope I get the tickets but I do not trust this outfit. STAY AWAY.

I purchased tickets from Vivid Seats on November 14th 2018 for the Michael Bublé concert on February 15th. As of today, 3 months from purchase, I still have not received the tickets. The site says the tickets may be delivered up until the day of the concert so I'm still hopeful that they will arrive in the next 24 hours. This is by far the worst ticket buying experience I've ever had. I will never use this company again.

I purchased tickets to Panic! At The Disco for February 4th at Allstate Arena in Illinois. They were paper tickets - awesome seats, and below ticket value! When we drove from out of state and arrived at the venue, we were told they were counterfeit... And that they see these tickets all the time. Apparently they will be going to all digital to try to cut down on the scams - but from what I’m reading here Vivid Seats will screw you ANY way they can. BUYER BEWARE.

AVOID USING THIS COMPANY - YOU WILL BE RIPPED OFF! I made the mistake of buying tickets online through Vivid to Paul McCartney concert in Vancouver. I expected a cost of $708 US to be charged to my credit card on PayPal. Instead, the total was over $900! I immediately tried to cancel the transaction but Vivid said a courteous NO and PayPal in my mind has been complicit in this fraud. Before I hit the 'purchase' button online I saw nothing showing the final or true overall cost. PLEASE be careful and AVOID VIVID!

I tried to make an online purchase with my debit card for concert tickets with Vivid Seats. Before I finalized the transaction, I decide to use a different credit card. I proceeded with my 2nd attempt of purchasing tickets with Vivid Seats, which went well, with my regular VISA card. The next day when I tried to use my debit card while running errands, my debit card was declined twice. When I arrived home, I checked my bank account online, couldn't find the problem, so I called my bank. Thankfully the bank rep with whom I spoke was able to see that Vivid Seats had tried to put the first transaction through so many times that I was denied use of my debit card elsewhere. I don't know how they were able to do it, but they caused the problem with my account, just sayin', LOOK OUT!!!

I purchased and paid for tickets to a 1:00 PM game. They notified me that the game time had been changed to 7:00 PM. We are an elderly couple and cannot drive after dark. That is why we chose a 1:00 PM game. Vivid Seats will not refund us our money or let us choose another game. I think this is very unfair because we did not want to attend a night game. NEVER AGAIN Vivid Seats!

NO EXCHANGE permitted several weeks in advance of show when purchaser discovered inability to attend. I was not requesting REFUND, only a different date to attend performance by same performer. ATTITUDE of Vivid employee hostile and dismissive too.

Was tricked into entering ticket.com site instead of Ticketmaster. Paid 288.00 for two tickets instead of 80. ** up company with no way to contact them. They should be forced out of business. DO NOT use them. Ever.

I recently ordered 2 tickets to a sporting event. I purchased them on 1/30/2019 and as of today 2/8/2019 I have yet to receive my ticket information. I'm told 100% guarantee for my tickets but can't get an explanation why I have not received my tickets. I plan to dispute the charge for the tickets with my credit card company and purchase using StubHub. These guys are scam artists with their policies.

I spent $650 on Hamilton tickets. The seat said ADA accessible, which would mean it is accessible with someone using a wheelchair. It DID NOT say ADA seat. When the tickets were transferred it said they were wheelchair seats. There is actually not a seat there just an open areas for a wheelchair and the venue doesn’t provide a seat otherwise. Vivid claims no responsibility even though that was never stated during the ticket sale and thinks that is fair practice. Now I’m left with no seats at all. Such a deceptive and disgusting company. Just be honest about the seats you're selling so a consumer can make an informed decision. A bait and switch where now we actually didn’t buy a seat at all with no recourse. There are so many great resale sites - used StubHub recently and they are fantastic. STAY AWAY FROM VIVID.

After paying the highest service fee of my life for tickets, I had my email rejected from online service 4 times. After giving up on that route, I went to the phones for a convoluted series of connections that was worse than anything at any cable company. Disgrace.

I had a similar problem as some people stated. I bought tickets to a game and the seller sent me an email to transfer the ticket but when I put my information in it said invalid user. I could still log on but every time the link wouldn’t work. I tried calling and you can’t get a person! I felt like I had gotten scammed! Finally I tried clicking the link, create a new account (even though I already had 1) and I used a different email address. It worked!!! Really I was just relieved that I didn’t lose my $ and chance to go. Hope this post helps someone, because Vivid Seats certainly was no help. I will never use them again, I’ve never had a problem with StubHub, so I recommend going in that direction. Good luck strangers!!

There is a reason that 210 of the 234 reviews are one-star ratings...this company is garbage! Note: they do not "sell" tickets. They sell tickets for others at an enormous profit. OK, fine. That's the American way. However, they've got no clue how to do this properly! I purchased 4 tickets for a Spring Training baseball game in Arizona at the Cubs' home field, Sloan Field. The tickets were "granted" by the seller. I received a message that he had agreed to sell the tickets, and that I would have to click on a link to "Accept" the tickets. Then, I was to transfer the electronic tickets to a MLB Ballpark phone app as the ONLY way to officially use the tickets. Well, that didn't happen.

Purchased 2 tickets to Hamilton through Vivid Seats in the orchestra section. No mention of obstructed view upon purchase of tickets and there was mention of it on many other tickets that's why I chose these. Upon arrival we are seated behind and to the left, about 10 feet to the left, of a huge tower from floor to ceiling of speakers with the addition of a huge tower of lights sticking out past the huge tower of speakers from the floor to the ceiling as well. Needless to say seeing 10% of the stage was not what anyone has in mind after spending $1200.00 on 2 tickets.

After purchasing NBA tickets, I discovered that my seats were not actually seats, but for SRO section in arena. This was disclosed after purchase. Though Vivid Seats has a resale program, I was not allowed to list my tickets through the site as they were e-tickets. Don't be mislead by Vivid Seats.

The site does not highlight details of their charges as they know you wouldn't buy. When I got my confirmation email showing $80 more than the ticket prices I immediately called to cancel the order. They refused claiming that they can't because they're a "market place". As someone in the online retail space, I can tell you that's **. Credit charges can take 24 to 48 hours to post and even longer for the seller to get their cash. From Vivid's website: "Sellers typically receive payments issued to their registered Paypal accounts not more than fourteen (14) business days after delivery to buyer, regardless of method of delivery, unless otherwise agreed to by Vivid Seats." The transaction could easily be canceled, but they refuse because they would have little business for the outrageous fees they charged. I'm disputing with my credit card company because I refuse to be scammed.

Purchased tickets for a Justin Timberlake concert, the company did provide us with a timely email when the concert was rescheduled from October to January. However, when we arrived at the venue with our printed tickets they did not scan and we were denied access to the concert. We confirmed at the ticket window that there was something wrong with the tickets, and that the barcode had been changed numerous times. When we called Vivid Seats they informed us that they would open an investigation, but there was nothing they could do to grant us access to the concert. We asked for different seats but they claimed that wasn’t an option. We wasted an entire evening traveling into NYC just to get turned around at the door and told to go home. I will never use this service again.

Wish I read the reviews in advanced. Purchased hockey tickets for this event and after purchasing they offered a discount for parking at the same event. Advertising parking for 16$. Once we purchased we realized the price had jumped up to 43$. Immediately called and was told that there was a shipping fee and once the buyer reached out to us we would be told how we were going to receive this ticket. This game is in 2 days away and there are no refunds. DO NOT BOOK HERE.

I purchased tickets from Vivid Seats. Bob ** for my husband's birthday gift. Arrived at venue and was allowed access with tickets - went to seats and our row and seat did not exist. They told us to go sit someplace else. And offered a seat in the upper section behind the stage (we bought floor seats). Vivid opened an investigation and after 7 days (5 business days) called to inform me that they could not refund my money because they could not confirm we didn’t have seats. 100% customer satisfaction guarantee??? NO. They could care less about you after they get your money.

This company is insane. DO NOT SELL TICKETS HERE. I was selling tickets on here. I actually got someone else to buy my tickets so I was going to cancel the order anyway. I got a text from Vivid Seats stating. "Your immediate action is required. This is your second notice regarding the sale of your tickets. Please verify your sale as soon as possible or your sale may be at risk of cancelation." There was a link. Nowhere did the link say what it was doing. I clicked the link and it automatically accepted the sale. When I looked up how to cancel ticket sales it was there would be a reject or accept button. That was not the case. I called to get this all figured out and they told me there was nothing they could do and that there would be a fee of $130 or more per ticket, and to call back after the weekend to speak to a manager.

I purchased 3 tickets for $174 each, but was charged an extra $147 in fees. I tried to immediately dispute it and get a refund, but it was in tiny print. I don't need reader glasses, but I should've had some on for this purchase. BEWARE!

I purchased tickets for an out of state event to attend while I was on vacation. The performer rescheduled the event for months later and I won't be able to come back. I received an email from Ticketmaster saying they would issue a refund. Vivid Seats won't honor the refund. What 100% guarantee?

This company is misrepresenting the fact that they have no products to sell. After 6 weeks and multiple calls I still don’t have my tickets. It has become impossible to resell. 100% money back guarantee is 100% false! Do not support this company. They are a complete scam.

We purchased tickets to the Waste Management Open in AZ. We had to pay over $30 for shipping costs, there was no other options. We received the tickets ten days later. When speaking with the representative they told me that overnight shipping doesn’t mean you will receive it overnight it means the next day we decide to ship it to you. And that was the end of the conversation, I asked for a refund and they said no. Do not use them as a ticket provider. We were lucky we got the tickets before the event.

They can sell you a ticket for $107 but when you get the ticket it is really a $38 ticket! When you call them, they say they have no control over it and you should have known... Nowhere is it obvious that a ticket can be scalped on this site.

I purchased tickets to Kaaboo 2018 from Vivid Seats. When I arrived I could not get into the venue because my ticket had another person's name on it. Vivid sold me the ticket with this name on it. I saw they had a 100 percent guarantee to back them up. Well, I still could not get in. They would not give me a refund either because they state they needed a paper saying I could not get in. The booth at the door is where they hand over your bracelets, but they do not provide anything to you and tell you they can't help you at the door.

I created an account. Followed all the procedures and policies to list some tickets for sale. My profile indicates the tickets have been listed for 3 days. But Vivid Seats does not have them listed on their site. I called, and was told that an individual cannot list tickets for sale unless he/she already bought the particular tickets from Vivid Seats at a resale price. Funny. The site let me sign up, and then indicates in my profile that they are listed. This is a BS company. Waste of time and effort, and devious in that they never advised in their site that individuals can’t sell tickets.

Last night I purchased two tickets to see the 5th Dimension. "Please wait" came up in a red button. 30 minutes went by. 60 minutes. Finally I refreshed the page. Up came the ticket for an extra $103! I felt gypped but since my husband and I had already made arrangements for an 800 mile RT to the concert I decided to buy the tickets anyway. Same thing happened and this time the price was even higher! Got "Please wait" again. Then this morning, an ad for the concert appeared in my Facebook feed.

Don't ever use this place to buy tickets. I purchased a ticket and it was for an incorrect venue, which I immediately purchased the correct ticket. I called like everyone else and was told they don't issue refunds and to sell the ticket. I asked for info on how to sell the ticket and was told I could research it. I called again and was told they wouldn't allow me to sell it because I am not a broker or professional. I warn everyone not to use this "company" and I use that loosely. They are a joke.

My daughter and I wanted to see Metallica at PNC stadium on January 28, 2019 (Have not attended yet obviously). I went to PNC to try to purchase the tickets direct, but was funneled over to Vivid. We purchased the tickets almost a year in advance; We picked two decent seats for $489 apiece. When I received the tickets, the face value was $131 apiece. This is nothing more that price gouging at its finest. I called Vivid and got the generic response that they have to make money also. Never again VIVID!!! This is a scam and a rip off to working folks who simply want some enjoyment and entertainment. This whole thing really upsets me. I'm a business person who makes a profit with my work and could not get away with how VIVID, along with their greedy investment companies rip off the masses. I sure as heck don't blame the artists, their prices are affordable. They should be upset about this also.

Please consider this review and many others before purchasing tickets from Vivid Seats. I accessed the Vivid Seat's site to purchase tickets for the Houston Rodeo. I wanted to surprise my daughter and son with tickets. I selected a section to review tickets available. The system automatically assigned the most expensive tickets. When I went to go back to review the seats available, the system automatically processed tickets that I did not want and that I did not purchase in the amount of $3632.75.

My husband purchased 2 tickets for the Justin Timberlake concert tonight. We get to the venue and are tickets are invalid. The seats do not actually exist. Called customer service to get help and all they could do was apologize because there were no alternative seats for us to have. When my husband continued to question them on their business practices, the associate just laughed and said there was nothing she could do. When he asked for a refund, she stated that it would have to be “investigated”. This place is a scam.

Purchased four tickets from Vivid Seats and paid twice the value of the tickets. Arrived near the vicinity of the concert (Allstate Arena Rosemont) at 6:45 p.m concert was to begin at 8 p.m. We sat in traffic on Higgins road for an hour without moving one inch. We observed people being turned away from the parking area that we were trying to turn into. People were screaming at each other and cursing because they were mad they were still sitting in traffic and knew at this point they were missing the concert.

These people are scam artists pretending to be 1st tier ticket sellers. My daughter searched for tickets to a concert and the 1st item that came up was for Vivid Seats. They sell seats that cost 37% more than 1st tier resellers. Me being an ignorant old man, when my daughter sent the link to me to get the tickets just assumed that this is a legitimate seller. I purchased the tickets for her, and found out a few minutes later that they were tickets issued by Ticketmaster, so I went to Ticketmaster and found out they actually had the same seats for $70 less. I have not been able to get any of these fraudsters to correct the problem. Even My bank wouldn't help me with the issue.

My tickets were terrible. Twice face value...and an embarrassment to a parent that was trying to give my kids a good time. Vivid Seats are a joke and a scam. I highly recommend you NEVER use this service! I beg not to.

I purchased tickets for a certain section. It took nearly a year to get the tickets. When I received the tickets they were for a completely different section. The tickets were not cheap. When I contacted support I was told tickets can be of equal value in ANY section. My receipt clearly states section 204, and I received section 230. When I asked to speak to management I was hung up on. Same thing happened with chat. Very unprofessional and borderline scam. If you have to deal with Vivid Seats please be careful. They play by their own rules and have 0 customer service. Expensive lesson learned.

Over a month ago, my fiance bought very expensive tickets for us to see "Hamilton" on January 1, 2019. It's January 2nd and we have YET to receive the tickets. We missed the show and we're out >$1300. Not only was Vivid Seats' customer service unresponsive to requests for assistance, review of the UPS shipment of the tickets reveals that they were NOT SHIPPED UNTIL 5 DAYS BEFORE THE SHOW. UPS attempted delivery twice, but required a signature, and as both of us work, we weren't home to provide the required signature. We tried working with UPS, but UPS was unable to allow us ANY ACCESS to the tickets. I have used Ticketmaster and StubHub for years without ANY difficulties, and I STRONGLY recommend avoiding Vivid Seats. I am deeply suspicious of fraud, but I not-so-patiently await receipt of the tickets before taking the next step.

We purchased Avalanche hockey tickets for a New Year's Eve game. The Vivid Seats website and the printed ticket stated a 7:00 pm start time. The game actually started at 6:00 pm. We did receive an email asking us to confirm that we had received our tickets. We hit confirm and sent it back. At the very bottom of that email was a 6:00 pm game start. We had to scroll way down to the end to see that and did not do so as we thought it was simply a confirmation that we had received our tickets. It said nothing about an error on the ticket or website about the start time of the game.

Read their fine print before getting tickets from them. I thought the tickets I purchased were a fair price for the event considering the prices and seating they showed Actual 2 tickets I received were $45 face value each. Someone’s else’s name was on them, we paid $384 for these 2 tickets. They are just a broker to move tickets from other people who have them to sell and mark up the price to what they feel is in line. In line with what? Look elsewhere before inquiring about tickets from them.

Please consider this experience before you use Vivid Seats. Our family had built plans around NYE this year is SF based on concert tix purchased from Vivid Seats. At 2 pm, the tickets had not arrived and our opportunity to get to SF and our pre concert dinner plans were lost. Vivid customer service recited their legal disclaimers to me and basically communicated that once they had my money and the tickets were on the way, they had no liability or interest in my personal situation or the plans that they had blown up. For a simple $200 they have lost a family of concert and sporting event buyers for the rest of our lifetimes... to me, that is the definition of "worst customer service".

DO NOT EVERRRRRRR. Just do not. Don’t do it to yourself. I ordered the tickets in April, the Giants vs Cowboys game was December. This was a father’s day present for my dad and it was my first game, I was so excited. So the day comes for the tickets to arrive. They’re electronic and they send it via email and you have to “accept the transfer”. Ok well the email never came. So 5 days before the game I’m on the phone with customer service.

I was worried after I bought the tickets as I checked feedback. ??? Tickets to Belk Bowl went all good and were mailed via UPS and had in hand before I left from Georgia. The ??? tickets to Charlotte Hornets were purchased the next day after I bought ??? on Dec 22nd. These were supposed to be emailed the 26th as the event was the 28th. I would later be told 27th and then 28th. I spoke with customer service on the the a.m of 28th as I was concerned about no tickets yet and event was that same day. I was told I would have them by 2 pm. To make a long story short got tickets at 443 pm and was able to print at hotel. It was very stressful. If I hadn’t planned on traveling anyway to NC from GA to attend the Belk Bowl for 29th it would have been even more stressful. At the end of the day all was good and enjoyed both events.

Vivid Seats is misleading until you read the fine print. "100% customer satisfaction guarantee" only applies when a show is completely cancelled. Nothing is done for unhappy customers. There were still tickets available at the box office, yet they changed me nearly double what I would have paid directly. IT'S A SCAM!!! Do not EVER use Vivid Seats for anything. They are the worst I've dealt with.

Purchased tickets in November to the Peach Bowl on 12/29. Received email from Vivid Seats that my tickets were available to transfer however never received the ticket transfer email. The company is very hard to reach via phone if you have an issue and only can get a live person if you want to purchase tickets. Contacted them 4 days in a row and each time was told they are working on it and trying to contact the seller for my tickets and would let me know status. Never did they reach out to me on status. It was me calling them and they would never answer on how I could attend the event if I did not receive my tickets. In fact they stated it was my fault since the tickets were transferred to me. Their 100 percent buyer guarantee is false!! DO NOT BUY from this company!!!

I purchased two tickets totaling $435 for my husband and son in June for the Denver Broncos vs Cleveland Browns game on 12/15/18. I received an email next day from Vivid Seats stating the seller has contacted them that the etickets will be delivered on 12/13/18. I never received the tickets or email of tickets. My husband and son flew to Denver and had to buy tickets at the stadium! Every time I called to complain or get an update they would hang up on me or tell me, "Sometimes the seller sends them an hour before game time. Please be patient."

We ordered the tickets for Jeff Dunham 4 months early. We received an email saying we would get the tickets a week early for the event. We received a email 17 days ahead that said the tickets were coming from a 3rd party vendor and had to get their Mobile App. After doing this we then received an email that we would receive the tickets by the 24th. On the 25th I sent an email that we had not received the tickets yet. I was called by Vivid Seats on the 26th and asked if we would like an upgrade to Floor seating at no cost to us.

I purchased 6 tickets through Vivid Seats 4 months prior to the Rams and Arizona game. Drove all the way to Arizona from Los Angeles and never received my email tickets. We got scammed for $600. I beg for everyone not to use them, customer service are paid to lie for their scamming.

I ordered two tickets totaling $128.53. They never sent the tickets. They claimed they had. When I got to the event, hoping I could straighten this out. No such luck! So now I am out $200.53. Horrible!

Buyer beware. If you purchase tickets you cannot indicate if they are etickets, paper tickets or downloadable tickets. Your tickets will come (via emobile ticket) about a week before the event. You cannot resale, no refund and no transfer. DO NOT USE Vivid Seats.

Worst experience. I purchased tickets from Vivid Seats. I picked a certain section and purchased 3 tickets. When I received my tickets they were in a completely different section on the other side of the stadium. They say they are comparable, but definitely are not. I say we start a class action against them. They sell one thing and they give you another.

I purchased tickets through Vivid Seats for the Las Vegas Bowl football game between Fresno State and Arizona State. My husband and our 3 daughters are Fresno State alumni. Vivid’s map showed which side of the stadium was for each team and I purchased accordingly. When we got to the stadium we realized our seats were on Arizona State’s side. There were 4 other Fresno State fans seated next to us. They had also purchased their tickets through Vivid and confirmed that Vivid’s website map said we were on Fresno State’s side. One of them had even called Vivid’s customer service and had it confirmed. Of course Vivid’s customer service denies their error and states in their email to me that the map showed that I was purchasing tickets for the Arizona State side. Will never use Vivid again.

Worst Experience ever!!! There's no way to refund, resell or get tickets back if e-ticket got declined. There is some nebulous 3rd party that is actually the ticket holder and there is no way to contact them. Lost almost $300 on tickets. DON'T USE. Scam to get your money.

I tried to purchase tickets through Vivid Seats for an event and after entering all information, the site said the seats were no longer available. I went to then purchase similar tickets on another site, only to be given a confirmation email from Vivid after purchase that the seats I had originally wanted were now purchased BY ME. So I am now in possession of two tickets I don't need and Vivid refused to take responsibility for their site saying that ticket purchase did not happen.

I had a very similar problem as Christine (see Below). I went to purchase 4 tickets to the Women's National Soccer Team. The tickets were priced at $102, but my credit card was hit for $1,048. Vivid email Customer service has been no help and when I called their customer service number, I just sat on hold and no one ever picked up. I hung up after a 1/2 hour. Tom in NYC. "I bought two musical tickets for 300 dollars from Vivid Seats, because it said 'mezzanine right', but it turned out 'upper right' tickets which cost 30 dollars. Oh my God! I complained about this, but the company said they're just intermediary! They can't tell me who's the seller. Then, who can take responsibility for this scam transaction!"

I bought two musical tickets for 300 dollars from Vivid Seats, because it said 'mezzanine right', but it turned out 'upper right' tickets which cost 30 dollars. Oh my God! I complained about this, but the company said they're just intermediary! They can't tell me who's the seller. Then, who can take responsibility for this scam transaction!

I ordered 2 seats for concert. Purchased in September, event was in December. Two days before the event, I received a phone call telling me the seats I paid for were not available. I was offered 2 other choices, neither option were seats that were as good as I originally ordered. These were a gift for my granddaughter. I had to call her and ask what she wanted to do. When I tried to call Vivid Seats back, it was a three ring circus trying to reach a human. They then screwed up sending the information to Ticket Master so I had to call them again. Four hours later, I finally got the tickets for the lousy seats sent to my granddaughter. Worse experience I have ever had buying tickets for an event. By the way, I am 75 years old! I have a LOT of experience buying event tickets. DO NOT USE THESE PEOPLE!

I purchased a ticket for Michelle Obama. After purchasing the ticket I was told that I had to use another app, Flash Seats, to retrieve the ticket. I have spent almost two hours trying to use this app. I have sent three emails to Flash Seats and also posted a message on their Facebook page, and still have not received a response. At this point, I'm thinking I just threw away $300 because the event is tomorrow and I can't get anyone to respond. I will NEVER use this company again!!! I will be reporting them to the Better Business Bureau as well.

This company is a SCAM - DO NOT USE. They took my money and never gave me the tickets - claiming they had to reach out to some mysterious “seller” who never responded back. They took no accountability for ensuring I got the tickets they sold me, and their customer service manager was beyond rude. BEWARE.

Don't know if this people are stupid, or just don't care or what? They have zero customer service. Bought tickets and it took 2 days to receive them. Before I got them I sent customer service an email and it a week to even get a reply. Called them and was on hold over an hour and no one even picked up. I will never ever use their service again. They suck.

I purchased 3 tickets for my son and his 2 teenage sons to see Ozzy Osbourne while we vacationed in Las Vegas. Ozzy cancelled and I haven’t been successful in getting back $448 and Citi bank (they disputed for me) just informed me that I never will! This is a Rotten (to the core) company to do business with (I blame Ozzy, also). What started out as a kind deed turned sour fast. I Am Livid with Vivid!!!

My girlfriend bought tickets for a Thursday night to see the Weeks in Austin, we turned up to the event only to find out it had been canceled days before. Vivid did not provide any notice of the cancellation despite admitting they knew of this. When we asked for a refund they refused citing that the show had been rescheduled for Friday night. I pointed out that they already had a show scheduled for Friday night which we couldn't attend (thus the Thursday night tickets) and that Thursday night had not been rescheduled, just canceled. The lady on the phone said it didn't matter and they don't issue refunds. Long & short, do not book tickets with this company, they will take your money in bad faith and keep it for services not rendered.

Vivid Seats makes a habit of horrendous customer service. In one experience, I forgot to include my apartment number in my address. The tickets were returned to Vivid Seats. When I called to have them re-send, they re-charged me nearly $30 to have the tickets overnighted. The concert was still weeks away, but Vivid Seats refused to ship the tickets using a non-overnight service. The best part: the tickets were never overnighted in the first instance; rather, I was simply charged an overnight fee.

I bought tix to an out of town event. I had a family emergency the week of the event. The tix were for pick up at will call. I tried to reach someone on the phone and was unsuccessful, I email chatted a few people. They refuse to resell the tix because they were at will call. I tried to find every way to get a photo of the tix, etc, and they just kept telling me that I had to pick them up. I do not live in the city where the event is occurring. They included the wrong number for the emergency contact and then told me that was on purpose. I am out $700 and these tix were to a sold out show that I am certain someone else could have enjoyed. Customer service was rude and not helpful. DO NOT USE THIS COMPANY!!!

My wife paid $440.00 for Ballet West in SLC Utah. They were face value $ 190.00. She was fooled by the placement of the ad that I blame primarily on Google for allowing marketing fees to override search parameters. My wife searched for “Capitol Theater seats”. Their website was about the seventh or eighth in line after all the scalper sites. I subsequently found infinitely better seats and at less money right on the theater site. She has received the tickets but they don’t look like the ones from the theater so we are afraid to resell them.

I purchased two tickets and were sent to my email as a screenshot or image, when we wanted to enter at the event in Scotiabank Arena in downtown Toronto, Ontario, Canada, they told us that those tickets were invalid. We called at that moment to VIVID SEATS service and they made us wait a long time saying they were investigating, finally we couldn’t get at the event, literally I was crying with anger. Obviously I will never buy from them again and you shouldn’t either. I would not recommend buying your ticket here. You can find many other alternatives quality ticket sellers online. Then, some days after I called them again to get my money back, and they have a terrible service. You cannot get a refund and they aren’t willing to make any exceptions.

Purchased two tickets and was charged a delivery fee (for electronic tickets) and a service fee that was more than half of the price of one ticket. You have to go digging to find any sort of price breakdown. I take responsibility for not catching these fees before submitting my order but they could do a much better job of clearly displaying these additions. I would not recommend buying your tickets here. You can find many other alternatives quality ticket sellers online that do not have outrageous and unnecessary fees. Also you cannot cancel the tickets or get a refund and they are not willing to make any exceptions. There is no reason whatsoever to order from this site.

Like others, I did not review before entering their site and spending a half-hour searching for tickets before I was punched in the face with a $200 service fee for two tickets. VIVID must have to charge the 35% fees they do so they can afford to grease ESPN’s pockets. Why ESPN would link to a shady organization like this is hard to understand unless they are getting a huge cut from someone stupid enough to pay these usurious fees they tack on to the purchase price at the last second. You go to a future game on ESPN and click on the link, you end up at this boiler room outfit. How can these folks over at Vivid look at their selves in the mirror and feel pride? It’s hard to fathom. And how are payday loans regulated and not these outfit. Oh, and this outfit is rated 1 out of 5 stars on this site. That speaks for itself.

I would just reiterate the numerous bad reviews of this company. First, the purchase: you select the tickets, and only after the purchase is made do they tell you how much more in "service fees". My price almost doubled for the tickets! Second, the tickets were not delivered as promised. When we called customer service (after an extended hold and having to speak to two people), they agreed to resend the tickets via email if we paid an "added" delivery charge of $25!! The rep "Dargo" should learn this is not the way to treat a customer. I will NEVER buy from them again. You shouldn't either.

I purchased two very expensive tickets for the Andrea Bocelli Concert December 2 2018 for $1901.24. Illness prevents us from attending this concert. I have tried to sell these tickets and I have tried to get a refund but to NO AVAIL. I WILL NEVER BUY TICKETS FROM THIS COMPANY AGAIN.

I purchased tickets from Vivid Seats, drove 3 hours to the game and found out that my tickets had been sold to another person 1 week prior. I’ve contacted Vivid Seats, went through all there procedures and still have not been refunded my money. When I call them, they put me to a Senior advisor (who will not give out their last name). They continue to tell me that they are still investigating. I asked to speak to their boss and they would not allow me to. When I called today, Adam senior advisor hung up on me. DO NOT USE THIS COMPANY. VERY POOR CUSTOMER SERVICE!

Like other reviews of Vivid Seats on this website, I wish that I had done my usual research before buying tickets from this company. They are a complete ripoff, unethical and should be shut down. I was told tickets for an event were $32/seat, it was a comedian, and was charged $113/seat plus $57/seat in fees! It was not disclosed at the time of purchase and I was surprised when I got a confirmation email. When I printed out the tickets the face value showed $32!!! I filed a complaint with my credit card company and Vivid Seats replied with documentation that was printouts of their website THAT I HAD NEVER SEEN! It was blurry font and hard to read. They are obviously used to having to fight disputes. DON'T buy from them!!!

I really wish I had read the reviews of this company before purchasing. I have never encountered any US based company that operates this way. I purchased 2 tickets for $300, and learned only after purchasing that they would be delivered the DAY BEFORE THE CONCERT. They will not even confirm which seats I'll be getting. When contacting them I was hung up on twice. Be warned this company will never EVER issue you a refund. They flat out refused even though no tickets have been issued yet. Their solution for me is that I resell the tickets, when I asked how they suggest I do that since I don't have them, they hung up. Be careful, you guys.

Do not buy from them. The website is rigged to charge you extremely high extra fees before you agree to them. Then their employees are trained to deny any returns or cancellations. Their answer is you agreed to charges via clicking on the ok tab. Wrong. "I didn't agree to over 200.00 in extra anything." Before you have a chance to see what your total is their site completes the transaction. It's FRAUD! The president of the company belongs in prison.

Vivid Seats is a horrible company. False advertisement and I would like to see them shutting down their company. Please do not buy tickets from them. They were supposed to give us tickets to a concert 48 hours before. They failed to provide tickets. I called and waited for more than 10 hours over this 48 hours. At the end, they were afraid to answer my call and even blocked my call. I would be put on hold for 30 or 40 minute and when the phone started to ring and supposed to go to an rep, it automatically got hung up. It happened so many times until I realized it’s not an accident and they blocked me. I’m going to BBB now to file a complaint against them. I don’t want any other customer to go through the same ordeal as me.

I didn't even want to give Vivid Seats one star! They deserve 0 stars or if even possible -5 stars. I bought tickets and they overpriced me without even telling me the price before I paid. When you try and contact customer service - first on their live chat via "text message" you have to go through multiple prompts to even get a person. When I asked for a refund of my money they wouldn't provide it for me. I asked to speak to a supervisor and they gave me a number. I spoke to the supervisor and he was horrible! Worse than the live chat.

Vivid Seats is a horrible business. I paid $500 a week ago for tickets to an NFL game and with the game starting in about 4 hours, they still have not produced my electronic tickets. They were promised to me 48 hours ago, which I was a little nervous about and for good reason. After numerous calls into them, emails and chat sessions for hours over the last 24 hours, still no tickets. They are a reseller and rely on other people wanting to sell their own tickets. So if the ticket holder happens to be not available, incapacitated, in jail for drunk driving or in the hospital, they can't provide Vivid Seats the ticket and I'm the one screwed. They say they guarantee tickets but if they are not in control, how do they guarantee them? Instead of being excited to go to the game, I've spend the last 24 hours pretty ** off! My suggestion while talking to them, give me 2 other tickets of equal value. You can probably guess the answer... "No refunds, no exchanges!"

First off I cant believe Vivid Seats is still allowed to sell tickets to unsuspecting consumers!! My daughter and her friend bought floor tickets to see Travis Scott in concert in Toronto on Nov 21, 2018. We live 8 hours away. Tickets were to be picked up at (will call). They arrived in Toronto went to the venue to pick up tickets and they were not there. What a nightmare. She called Vivid Seats in a panic knowing the concert was in 3 hours and the arena had no tickets for sale. After being on her cell phone for 30 min Vivid Seats informed her that the seller never sent them!! They offered her upper bowl when she purchased floor seats. She was in such a state of stress not knowing what to do she said fine. They did not explain to her that if she agreed to the seats in the upper bowl she would not get a refund at all. She was afraid she wouldn't get in at all and didn't want to call back after thinking about it and have to wait another 30 min. Time was precious.

I mistakenly purchased tickets for a music event at the Ryman Theater in Nashville. (I thought I'd be there, but immediately realized after the purchase that I would not). I understood that they would not do refunds, and that I had to resell the tickets to get my money back. As I'm a rookie at this I thought that I only had the option to use Vivid Seats to sell them. (On the last day I was told that I can use any portal to sell them).

I have been a lifelong Philadelphia Eagles fan and purchased two tickets through Vivid Seats back in April 2018 for a once in lifetime experience to watch the team play in London, England on October 28th. At the time of the purchase, I received a confirmation email stating that the order was being processed and no further action was required. Leading up to the event, I planned a trip to London with my partner, booking both travel and lodging accommodations, all centered around the experience of watching the Eagles play in London.

It was my first (AND now LAST) time purchasing tickets with Vivid Seats. They were for a show at the Curran Theatre in SF. I chose my 2 tickets, created my account, inputted my credit card information and without any option for order confirmation, the order went through. I was very surprised by how much I was charged, an EXTRA $111. I expected a service fees but not this high! When I called customer service to ask what the fees were they told me I was charged service fee of $52 per ticket and $7.50 for delivery of electronic tickets!!!

I purchased two tickets and a parking pass for the Mavs game. I received an email that my tickets were cancelled. I contacted the customer service, I was told that they could not do business with me because my bank disputed prior fraudulent charges that was placed on my credit card. I tried to explained to her that I was not aware of my bank disputing any charges but she refused to listen. Please if you need to buy any sporting event ticket, look somewhere else because Vivid Seats will disappoint you. Please stay away from this company.

I purchased tickets for a show in Austin TX—a live taping for the podcast “My Favorite Murder.” When we arrived, we were denied access made aware that the tickets were bogus. Fortunately, there were some last-minutes tickets released, so my daughter and I were able to the show. I called Vivid Tickets that night and was assured that if I filled out a form that they sent me I would be contacted by the company and my money credited. Guess what? I was double fooled. I did as instructed and waited a week to contact again when nothing was acknowledged. No response. DO NOT USE THIS COMPANY. I’ve never had this happen before. This company ripped me off for over $600. I feel like a fool.

Ordered tickets to an NCAA basketball game. When I arrived at the arena I was informed the tickets were for wheelchair attendees only. I am not in a wheelchair and did not request wheelchair accessible seating. They refused to refund tickets I could not use and for which I received no value. This is a disreputable and unethical company that in no way honors its stated commitment to customer satisfaction. Do not waste your hard earned money buying tickets from Vividseats.com!

The seller screwed up and sent the wrong tickets 2 days before the event even though I paid in full 2 months before the event. I knew they screwed up, Vivid knew it too but Vivid also allows the seller to correct their mistake up until 1 hr before the event... Their policy is ridiculous! When someone pays the tickets always should be sent immediately. I then did all the work to try and get the proper tickets. Countless times I called and online chatted with Vivid but again a crappy policy states the seller is given until 1hr prior to correct their mistake (or so I was told).

We bought the wrong day for tickets, realized it literally 1 minute later, and have tried for 2 hours to get someone on the phone or in chat (with the chat window saying "Connected. Please wait to be attended.", for 2hrs now, without a single representative "attending" to me"... great customer service), with no luck on either account. Finally, I pressed a button saying I wanted to buy tickets, now of course when they see a phone call that would result in money, now they finally take my call. Well, they've told me that all sales are final. Well, they shouldn't be. When someone makes a purchase, and realized 60 seconds later they bought the wrong time or date for an event, the consumer should be able to cancel the purchase.

I will NEVER buy from Vivid again - bought tickets in July and 2 days before the concert this Friday they canceled my order/ticket. They said the seller couldn't provide - that is A JOKE!!! So will they tell my daughter that she has no ticket for a concert that she has been looking forward to for over 5 months??? Then when you try to call you cannot get in touch with a person. They just send you through various menus then disconnect you. I am furious with this company. And will do my best to tell everyone NOT to do business with them EVER. AWFUL.

Shipped Parking Pass to wrong address and won’t reimburse me. Went back and forth with customer service for 5 days and still got no satisfaction. They delivered to Staten Island NY when they were supposed to deliver to Del Ray Florida. They were told from the start I needed in my possession by end of day Thursday. Said they would send to Florida but it arrived in NY on Friday after I had already left for Florida. They are refusing to reimburse me for the additional shipping costs incurred and for the time I spent trying to resolve this over a 5 day period.

If I could give zero stars I would. Bought tickets from this site, and when I went to resell them, they do not support listing the ticket format that they provided to me upon purchase. Who in the world does that? I mean, this is a first in my lifetime. And YOU WILL NOT GET ANY ASSISTANCE ON CUSTOMER SERVICE. This place is a sham. I am honestly afraid to use or sell the tickets I have purchased from them... I doubt they are real after reading all of the other reviews here.

Purchased NHL ticket, the event is tomorrow. Still not received the tickets and customer service cannot help, they make you wait on hold several hours and nothing happens. This site is not serious. No tickets, no refund.

Would give zero stars if I could. I don’t understand how they’re still in business. My husband bought tickets for my daughter for a 21 Pilots concert in Dallas on 11.07, only to discover that the seats had already been sold, so he was basically holding bogus tickets. The employees of the American Airlines Center said this happens all the time with Vivid and there was nothing they could do to help. After waiting on hold for an hour, my husband reached a Vivid employee by phone, who seemed under the influence of something and proceeded to put him back on hold and then hung up. We are disputing this charge with the credit company but don’t understand why they haven’t been brought up on some kind of fraud charges.

Looking for low cost tickets to a college non-conference basketball game for a team my son was interested in for 5 people. Purchased some for $9 each, and with fees and finance charges, they ended up being about $14 each. This was still less or comparable to other ticket sites. But it seems shady to not be upfront with these fees/additional expenses.

We purchased 4 tickets on the Vivid Seats website. There was a glitch when ordering and my wife got a notice that the tickets did not go through. She then retried to purchase 4 tickets. Later she saw her credit card statement and was charged for 8 tickets. Later the concert was rescheduled, but the tickets cannot be resold. Basically we lost over $1,200.00 on 8 tickets for a concert that we cannot even go to. And of course talking to Vivid Seats is a total waste of time as the fine-print on their website absolves them of any issues. Please note these guys are just glorified ticket scalpers that are out to make a quick buck and pass issues on to others. Avoid at all cost!

My child got a hold of my card, totally unauthorized purchase. I didn’t even know it had happened until I received an email about the tickets. I immediately looked at my bank statement and called Vivid Seats to cancel the transaction. They refused. I called my bank who filed a dispute... and now I wait. The transaction is still pending. I had never heard of this company, but a $685 charge is a big deal and they were 100% unhelpful.

Please check Ticketmaster or any other ticket website before purchasing from here. I guarantee you will find cheaper prices for the exact same tickets! They will not refund a penny if you purchase from them and find them cheaper afterwards.

2 tickets for Ariana Grande in CT... Listed at $330 a piece. Christmas gift for my daughter so although a little steep I was ok with the price. Purchased the tickets and was charged $850.92! $7.50 to email them to me and the rest in service charges. Give me an ** break. I should’ve known that something was up when the fees weren’t disclosed beforehand. But damn! How are they legally allowed to get away with this? Of course, no refunds period. I’m so disappointed. I hope no one else falls for their scam. Buyers please beware.

I purchased 11 tickets for a NFL game for my family. 2 days before event, they had still not arrived. I contacted customer service who was no help at all. I started live chats and got no response. I called the customer service line and after painfully long hold times, and communication challenges with the agents, they could do nothing... said they would contact the seller to further investigate, but could not guarantee the tickets coming at all, let alone on time. They also refused to refund my money if I didn't receive the tickets on time either. I spoke with a supervisor, who was also useless. Worst experience ever for ticket purchase. Do not trust this site and never buy from them.

I bought 2 SJ Sharks hockey tickets which specifically said I would receive a "transfer notification email". I did receive a confusing ad-like email "this email is not your ticket, the tickets are almost yours, click accept tickets to seal the deal". I never did since I had already purchased them but was just waiting for the transfer email. Weeks went by without notice, and now 2 days before event, no tickets. Rep said I was sent email weeks ago but nothing. Very poor method to deliver product. The last time I ordered ticket was with StubHub, and 1-2-3, I got them in a jiffy, confirmed the same day.

I paid $800 for 3 tickets to Ed Sheeran, and Vivid Seats claimed that I had already received and verified the tickets through my email, but I never received them. When confronted numerous times to get the issue resolved, they kept saying they would "investigate" the situation, and told us that we would not be able to get the tickets before the show. I will NEVER buy from them again. Complete and utter scam even though they promise a 100 % guarantee. DO NOT USE THIS SITE!!!

Vivid Seats charges a 30% service fee to buyers PLUS a shipping fee (Even when your tickets are delivered electronically). Plus they charge the seller a fee. No other ticket reselling site has fees that high. Should've used StubHub or Ticketmaster. Will never use them again.

I bought 4 tickets to a hockey game through the Vivid Seats app the day before the game. I received an email shortly after stating that my tickets will be transferred to me electronically and that I had to accept them. After a few hours go by I still did not receive my tickets to the game. I tried contacting Vivid Seats through the phone number that was provided in the app but got nothing but automated responses. I then tried using the "Chat Now" feature through the app and the same thing, automated responses. I then tried sending them an email through the app and was told someone would be contacting me shortly.

I was unable to access my tickets. I believe I have went through the steps unless I accidentally deleted the ticket transfer email, because the app says they have been delivered. I even received a text this morning saying they have been delivered. I have sent several emails inquiring about my upcoming event and the only response I got was how to go through the steps. I tried the chat live and it's been over an hour and still waiting. I don't understand why there is so many hoops to jump through. This is ridiculous and will never use again.

Vivid Seats should not sell concert tickets that they do not completely have ownership of. Instead, they sell tickets that others can cancel, deface, or discard. Should place a disclaimer upon ticket purchase of possibility of similar outcomes as what took place in my situation. Got to the venue and was told the tickets were fraudulent. "Sold to me then canceled by seller" is what I was told by venue employees. My 14yr. Old daughter waited all year for this concert, we bought it 2 months in advance. I should have went somewhere trustworthy!

I purchased 4 tickets to the first game of the World Series. The $700 tickets became $1000 per ticket after "service fees." I received a "view from the seats" which showed an unobstructed view. When we sat down we had a large pole right in front of us meaning 2 of us could not see the batter and the other 2 had to lean over to see him!! Very dissatisfied, will never use Vivid Seats again!

The ticket price says $153 but there are hidden fees that are designed to be overlooked or hidden until it's too late. Do not be fooled, the ticket price you see is not even close to what you will be billed! Also there is the worry that you may not even see the tickets as so many others have stated. I paid a $50 markup on a $150 ticket. I normally check reviews before making online purchases but this time I didn't. This company is basically a online ticket scalper.

We bought 4 concert tickets through Vivid Seats for $800! We tried to go to the concert. We were an hour early and the traffic was bad understandably. We could not even get to the venue not even close to the venue. We waited in line for an hour and a half and didn’t even move! The concert was oversold! Finally after missing the first band and the beginning of the main show we had to leave, I could see hundreds of cars waiting in the same line missing the show.

I bought Ed Sheeran tickets for 468 dollars. Drove almost 6 hours to find out they rescheduled to the next day. I can't take work off with only just finding out today. They won't refund me. So if I somehow don't find a buyer. I'll have to be out not only a concert but 468 dollars plus the gas and hotel purchased for nothing. Do not buy tickets from this company. Worst experience ever.

Bought e-tickets to a recent NFL game. On the day of the event, the tickets still had not arrived. Contacted customer service four times (three times on the chat, once at the phone) until an email was finally send. The email arrived after the event had already started. Additionally, the link to the tickets in the email did not work. By that time, the event was basically over, and not worth attending anymore. Contacted customer service through chat again and explained the problem. The agent claimed that they did everything correctly and basically blamed all fault on the seller. Asked for a refund but this was rejected based on the claim that they did everything correctly. TLDR: won't buy again from this company. Multiple customer service requests required to receive tickets. Tickets arrived too late to attend the event.

Bought 2 tickets to Oakland Seattle Game August for game on 10/14/18 in London for my son and I. First of all always call Vivid Ticket sales number so you get someone on the phone - Their Customer Service Department sucks big time. After Ordering noticed they said tickets would not be available until 7 days before the event - as we were flying to London on the 13th I called to see when I could get my Tickets as I wanted them in hand. Well no luck on this. They first said the tickets would be overnighted to me at no cost, then changed their mind and said the Tickets would be available at the main Will Call Window at Wembley Stadium.

Purchased 2 very expensive VIP concert tickets in late July for an event on October 19th. Tickets were expected to be electronically transferred on October 15th. The tickets were not transferred on this date so I reached out to the online chat on October 16th and did not have any issues getting a hold of a representative. The rep told me that he sees that I have not been transferred the tickets and he would contact the appropriate department, further explaining that I would receive the tickets soon. I checked online and my delivery date for the tickets was adjusted to October 16th. Well, the next day (October 17th), I still had not received my tickets so I reach out again to the online chat on explaining that I've already spoken to a rep but wanted an update. Online customer service explained that they are having trouble getting in contact with the seller.

This entire operation is designed to scam you. They screw you out of your money. You are not assured of the tickets... even though they hold your money. I would never advise anyone to use this service. They are a bunch of crooks. I purchased tickets in advance and was told they would arrive the day before the event. It's **, no tickets, no customer service, just stealing your money.

This was the most stressful, frustrating and unprofessional experience I have ever had in my life. My tickets were ordered on Monday and were stated to be available Thursday for our game on Saturday. They were e-tickets... first of all, why should it take 3 days to receive an email with a barcode? Second, they never came Thursday and I had to spend LITERALLY hours Friday trying to get a hold of a person (instead of listening to automated responses) to find out if I was going to receive my tickets in time. The only way to speak to a human being is to buy something from them so I entered the purchase option in the phone list and had them transfer me to customer service from there.

We purchased 3 tickets for Ed Sheeran in MN in October of 2017 for his concert scheduled for October 20th of 2018. The confirmation stated the tickets would be available via an email a minimum of 3 days before the event. We were not able to access the QR code and the US Bank ticket office could not help us, even with proof of purchase and a confirmation number because we purchased tickets through a 3rd party vendor. We call Vivid and we were on the phone, either speaking with someone or on hold, for over 1 hour.

In my previous review, I expressed my frustration with Vivid Seats over an unjust circumstance. While it took some time to get to the bottom of the issue, they did refund my ticket price and gave me a fair discount. As a result, I have decided to remain a customer. The only reason I gave them a 4 star review was due to the length of time it took to resolve this matter.

When I purchased the tickets for my event the date for email stated I would receive the tickets at least 4 days before the event. Then 7 days before the event, they updated the delivery to one day before the event and told me to go print at FedEx while on my vacation in downtown Chicago. "Unfortunately we can't reimburse you for the cost of printing, it costs 10 or 20 cents to print a document out at FedEx." Never mind the cost of the Uber, and most importantly the inconvenience and my time on a vacation. I won't be using them again.

Bought tickets for 60 dollars each and ended up paying 80 dollars per ticket with a sneaky service fees that they place out of the blue and the final price is only shown once, and quickly before you confirm the purchase. There are a no refund policy as well. I would never buy tickets there again unless you want to spend an extra sneaky 1\3 in every ticket you buy.

I've worked with at least a dozen ticket retailers and Vivid is the worst. Virtually no service -- almost impossible to reach representatives by phone, email or chat. They pay through PayPal, which can be a challenge obtaining funds. I currently have a $323 payment refunded to Vivid by PayPal. I'll chalk it up to the cost of Internet sales -- a lesson to deal only with StubHub or local companies in the future.

Writing this review in 2018 - I purchased tickets for ACL from Vivid Seats during the month of July (concert in October). I received 2 confirmation emails immediately after purchase; one with my receipt and one with information on how I will be contacted to receive my tickets. The email with information about receiving my tickets stated that I would either be contacted by someone about where to pick up the tickets or I would be able to pick up my tickets from the will-call window at the ACL event if I did not hear from anyone.

I purchased tickets classified as ZONE SEATING, paid a premium, and received tickets NOWHERE NEAR where advertised. Customer service is VERY DIFFICULT to reach. I have spent hours talking to 4-5 people. NONE of what they promised (emails, refunds, return calls) were ever received. After being told the tickets I received would be offered at a lower cost, with money refunded to me, days passed before being told they are still working on this and it will take a few days to determine if, where, how, and when they would reissue tickets, where they would be located and when/how much I may possibly be refunded. I will NEVER use Vivid Seats again. I cannot recommend them to anyone. HORRIBLE. UNETHICAL.

I was purchasing Rose Garden tickets for the Veuve Clicquot polo classic. I had 2 options. Rose Garden VIP and Rose Garden General admission. I paid more for VIP. I knew from attending last year that VIP was extra from Rose Garden. The tickets I received were Rose Garden General admission and not VIP. They will not refund any of the money for the difference which is $300. Do not purchase tickets as they mislabel to charge more money.

I purchased tickets for an NFL game and paid a total of $365 for two seats. Problem is, the tickets never arrived. I sat on hold for a total of two hours prior to the event trying to find out what the issue was. They put me on hold again for another hour. I have spent the last week waiting for them to finish an “investigation” of the issue. I want my money back because they never held up their side of the bargain. They basically stole my money. It has been a week of calls and being placed on hold and being told, “You should hear back tomorrow.” Do yourself a favor, DO NOT buy tickets from them. They are completely unreliable. Their customer service sucks. They promise a buyer guarantee, but the only thing they are guaranteed to do is steal your money. Thieves! I had to warn you so you don’t make the same mistake I did! Save your money and your time dealing with these idiots!!!

Legal scamming should not be allowed, purchased tickets for 3 times their value, with no way to tell until printing them. Customer service is as good as the site. Sad story, I am disputing the transaction with my bank directly.

I bought 2 tickets to a Washington Caps game over 2 weeks before the event. Received an email 2 minutes after the purchase asking me to "Accept" or "Decline" the tickets. I realized the tickets were in the wrong section so I declined the tickets and went online and bought 2 more in the correct section within 10 minutes of the original purchase.

We purchased two tickets to Sting/Shaggy in San Francisco, which was postponed immediately before the concert. We are from out of town, so were already out the expense of hotel, etc. New date TBD, if we cannot make it, we must sell tickets ourselves. NO refunds from Vivid Seats. The service and help around this is very bad!

I purchased 3 tickets @ $499 a piece for the Nebraska vs Colorado football game. I studied the sections of the stadium as I had a clear understanding of where I wanted to sit, on the Nebraska sideline, with no obstructions from overhangs or pillars blocking our view. The Vivid Seats website provided a real life view of the field from each of the seats they offered.

Buyer beware! I paid over $300 for 3 seats to a Journey/Def Leppard concert when we got to what were supposed to be seats, it as just a coral were a bunch have to stand for the whole show. I emailed them of my complaint, they tell me that have called me, cell phones don't lie if no one calls. I ended up calling them, they didn't seem to care and finally hung up on me with nothing getting resolved. I'm done buying tickets from them and if they are the only ones tickets, then I don't need to go!!!

I sold 2 VIP tickets to Nitro Circus for exactly the amount I bought them for plus the added 10% fee that Vivid Seats charges for selling on their site, total of $204. The event was Oct. 3. Today, Oct. 7, I received an email stating that they are now recouping their $204 plus an additional $100 because I did not "fulfill the order" - they stated I only submitted one ticket. The PDF I uploaded included 2 separate tickets and was 2 pages long, one ticket per page. Vivid Seats somehow separated the pages and only forwarded one ticket to the buyer - they claimed the PDF was only a 1 page document. I am not even sure that I believe them. I am suspicious they are double dipping and that the buyer paid for them and actually got the 2 tickets plus they are falsely claiming I didn't submit both tickets and are backcharging me.

I purchased tickets from this company at 66.00 each. When I received tickets they where 39.50 each and my total charge was 359.00. This company over charged me almost 200.00 extra and it is false advertisement when a company gives you one price on the site and then the tickets come and they are a completely different price!!!

Sent me wrong tickets. Ignored my calls and enails in my efforts to resolve. Even the pres of the company had zero pills to defend this pending RICO case. Had to get Illinois AG involved. Really? For a couple football tickets? Low lives. Avoid. Just fraudulent all the way around.

They charged me $180 for 2 tickets to a concert with the tickets valued at $45 a piece. That means they charged me double? The fees are outrageous. It's robbery. I did see the show. But tickets at the door were $45. Please stop stealing money from people. Especially as a business. I wish I would have seen the terrible reviews before letting you take my money. At this point 101, 1 star reviews and 8, 5 star reviews. People don't lie.

I purchase 4 tickets for $438.62 through Vivid seats and the concert was cancelled by the fire department at the beginning of the concert. The promoter advised us to call the merchant that we bought the tickets from to get a refund. I called the next day and talked to a manager. I explained the issue. So the manager whose name I think was Margaret put me on hold to verify the information with her crew. She came back on the phone and said that she was advised that there was a interruption that evening however she didn't have all the details. Which is understandable. That was on Saturday September 29, 2018. Here it is getting ready to be October 4th and still no response.

This company doesn't care about anything but taking your money. Customer service is a joke. Fees are outrageous and make sure you look at the WHOLE page closely. The site is designed to keep you scrolling down to complete your transaction not to look at the whole page to see the fees they charge. I will never use this company again and no one should ever either.

Vivid only deals in electronic transactions, which are easy to do and easy to undo. Yet they refuse to cancel a transaction siting "their policy". A game was re-scheduled, not their fault but also not my fault. They refused to accommodate me in any way. If I wanted tickets for a Monday night, why would I order tickets for a Friday night? They have my $446 and I have nothing. They delivered e-mails and could easily cancel the transaction, but they chose not to take consideration of their client. I would never do any business with them. The money and the hour I spent on the phone are enough to make me tell everyone how awful they are. They are totally one-sided in their customer relations. Take your money and provide nothing. Outrageous and greedy. Their policy is senseless.

While on vacation I purchased 4 very expensive tickets ($1,600 total) months in-advance and was advised after purchase that tickets had to be delivered via overnight or mail vs sending them to me electronically even though I had requested at time of purchase to have electronic delivery (and that was listed as an option). Vivid then sent tickets without consultation and they were returned as we were on vacation. Vivid now charging $25 to have tickets sent again. The kicker is that I was on hold twice for over 30 minutes twice trying to get the tickets sent. No one answering phones and so called "live online service" did not get a response either. Vivid makes it easy to get your money and are the worst at customer service or showing up once you have paid and they have your money. WARNING>>> DO NOT USE VIVID AS THEY ARE AWFUL!

I paid $480 for 2 tickets for Bruno Mars @ the T-Mobile Arena in Las Vegas on what I believed to be the T-Mobile Arena website. The venue's website directed me to Vivid seats (I had to open an account), from Vivid my tickets were transferred to Flash seats (I had to open an account as well). While my tickets were in my Flash seats account my tickets were transferred into someone else's Flash seats account, when I asked who transferred my tickets no one could give me a straight answer even though I could see on my account who's account my tickets were transferred into. I figured if I could see the full name, e-mail address & phone number of the person of the Flash seats account my tickets were transferred into why couldn't Flash seats ask the person how they acquired my tickets??

I learned about a concert late in the day and bought tickets online from Vivid Seats. I opted for "electronic delivery" (Their term) and received a receipt and two promotional emails, but no tickets. An hour before show time I called customer service and was told they could re-send the email but they had to printed -- that was not "electronic delivery". At 8 PM in downtown Boston I was not willing to wander around on the off chance of finding a printer open, so I requested a refund and was refused. Today, 48 hours after buying the tickets, I still don't have another email from them. Buyer Beware!

This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service “team.” Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom’s house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text, “All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped.”

Got tickets in April for a September show. They sold them twice. Couldn’t use tickets. Lost 500 bucks. We had to spend almost 400 bucks at the venue. Scam for sure. Don’t do it. Will file a complaint with the state attorney general.

I missed the timeline on Ticketmaster and seats were sold out for the Seeger concert. I had a friend's recommendation as his hockey tickets went smooth so when I accepted the face value from Vivid I naively thought they included fees. Keep in mind I was told they were reputable. They charged me 123.00 additional service fee. 11.95 delivery For electronic email!!! I missed this, still don’t know how at payment. I understand it was in a box somewhere on the page. Missing the public sale by 1 hour and using this site cost me additional 335.00. They could’ve cared less when I asked to cancel order after I got my confirmation. I hope at least the tickets are valid.

The customer service today was absolutely terrible. Talked to 3 different representatives today, and was on the phone for 3-4 hours after my mom had been online chatting with the term all morning (multiple times over several hours). Was told "The tickets have been delivered/sent. It's no longer our problem." (We did NOT have the tickets. Had to contact a third party to verify the that. An entirely different process.) The first told me that after a certain time period I could get a refund (which in my mind is a start, but doesn't make up for not getting the tickets and all the frustration my family went through today). BUT was then informed by the second representative that 1) no he did not say that (he did) and 2) that I will not be getting a refund and there is nothing they could do.

100% buyer guarantee is a scam - I purchased 2 tickets on Sept. 5 from Vivid Seats for the Green Bay Packers-Washington Redskins game on Sept. 23. $597. I was told my tickets for would be emailed by Sept. 21 and that I needed to be at my desktop computer to download. I called multiple times and told them that I needed to travel to get to the game and asked for an earlier delivery. They said it was up to the seller, but promised the tickets would be delivered by Sept. 21. After they didn't show up by that date, I called again on Sept. 22 to say that, to cancel, and request a refund. They said that as long as the tickets are delivered by 1 hour before game time, the refund doesn't apply.

Parking pass was listed as a different location than what it actually was. Vivid Seats would not refund or exchange my purchase. They apparently do not validate the things that are listed on their site.

I live in Nebraska, and purchased tickets for the Ozzy farewell concert in Tinley Park, Illinois. I later, read the reviews for Vivid Seats, and my heart stopped! I had my wife, 4 children, and grandson looking forward to this concert 600 miles away, and I didn't know if we could even get in. I kept my worries to myself, and when they scanned my ticket at the concert, the scanner lit up green, and we all saw an amazing concert! Thank you V.S.!!!

This site allows the Sellers to list the tickets any way they want - they can put incorrect/fraudulent information on them to get people to click on them and buy them. I am now out $288 for fraudulently described tickets. DON'T USE THIS SITE! Secondary sellers like StubHub don't allow this type of activity. I can't even believe Vivid Seats can get away with this type of practice and has not been shut down yet.

I purchased concert tickets on Vivid Seats. When I arrived at the venue they told me my tickets were not valid. Apparently Vivid Seats sold the same tickets twice (they are a third party seller). I tried calling Vivid Seats and was put on hold for over an hour. I did not make it into the concert and spent $200 on the tickets. They told me they would look further into the situation. I have not heard from Vivid Seats nor can I get ahold of them... Each time I call I am on hold for over an hour. I will NEVER buy Vivid Seats again.

Before you use this company keep in mind that there is no guarantee that you will get in. My ticket didn't scan and due to the fact that they were a third party seller they would not accept this invalid ticket that was sold to me by VIVID SEATS. They will keep you waiting on hold for at least 30 minutes to an hour. My phone call lasted over an hour. It will be three to five days before I even find out if I'll get my money refunded.

On 9-16 I purchased tickets for the Jets Colts game scheduled for 10-14-18. I received the confirm of the tickets except the confirm said I would receive the tickets 3-2-2019. That is almost 5 months after the event. I immediately responded to have this corrected. I also commenced a live chat to do the same. The live chat did not work. I called and emailed and attempted to chat for 6 days. I called my ccard and asked them to not accept the transaction. They said they can't. I called for 2 plus hours today to finally get someone on the phone after waiting on hold forever. They said it is a no cancellation policy and basically I was out. If you use this site you are crazy. They admitted to receiving my emails but again no cancellation. Do not use this site.

I purchased tickets for a Phillies game on WEDNESDAY September 19th specifically because it was the only day I didn't have class or work. When I went to print my tickets the morning of the game I saw that they were for the Tuesday night before. When I called customer service to explain that I would not have ordered tickets for a Tuesday night the original representative just said "hold on" and put me on hold for about 15 minutes (the total call was 18 minutes and 18 seconds).

I ordered tickets for Keith Urban concert in Eugene Oregon for September 27th thru Vivid Seats. I thought I was going through a company with a solid reputation as their website popped up when I tried to purchase the tickets directly From Mathew Knight Arena. I ordered and paid an arm and leg through Vivid thinking I had purchased great seats, but the minute I submitted, I decided to cancel and go to directly to Matthew Knight Area. I called them back within 4 minutes to cancel and was told, "Too bad. So sad" and that I was stuck with my order.

We bought tickets using Vivid Seats and the event offered general admission tickets for $38 but we were presented an offer to pay over $220 per ticket for a reserved seat. So we spent $456 for two tickets which included all of the fees as opposed to paying $76 for two tickets because we were guaranteed seats. In fact, the tickets that were sent to us showed a row and seat numbers but when we arrived at the venue they said it truly was general admission and while they had reserve seating we did not have tickets for reserved seating. We called and spoke to James and he basically said we must have ‘misread’ the disclaimer and the tickets. Again, keep in mind the tickets reference a row and seat numbers but we paid $456 for what we could have paid $76 to have the same location at the concert.

I went online trying to save money for parking tickets at SunTrust Park rather than paying for parking at the park. Which I should have done. Using this website I paid twice as much for parking ahead of time that I would have paid once I arrive to the game. They might as well be scalping tickets.

I have twice contacted customer service about my negative experience & have not received a response from them. I experienced significant issues with my tickets and am extremely disappointed with my Vivid Seats experience. I purchased these tickets the afternoon of 9/7 for a 2pm showing of Hamilton on 9/8. I worked w/ a CS rep to explore all of the options for delivery of these tickets as it was approximately 24 hours before the event. I spent an hour purchasing these tickets as I had major concerns about whether the tickets would actually make it to me on time (they were only paper tickets) as I was also traveling into NYC just to see this show.

On August 30th, 2018 I purchased 2 tickets for a concert from the online company 'Vivid Seats' that was going to take place on September 1st. I paid $182.62 for the tickets. The tickets were already outrageously priced as the face value for the tickets were $32 to $42 but we decided to pay more for good seats. I was e-mailed a copy of our tickets on the date of purchase and the printed tickets were the only way to enter the show. In the Vivid Seats e-mail I received, the company stated "Your eTickets must be printed to guarantee entry to your event." and "The venue where your event is taking place typically does not allow eTickets to be scanned from a mobile device and cannot print tickets on your behalf."

Customer service is the worst. Please take my word. Do not do any business with this company. And tell everyone you know or come in contact with, they are a rip-off, in my opinion. And from what I have read no one has a different idea of them. I only wish I had checked on them before I had any dealings with them.

TOTAL SCAM. Spent $1,700 on tickets that were never delivered to my e-mail. Called customer service 10x and they insisted they were sent but refused to provide actual proof and were unhelpful and rude. Wouldn't provide a refund and money completely gone to waste. There's a reason there is a class action lawsuit against this JOKE of a "company".

I paid a lot for tickets, never received them. Asked for my money back and was told I need to wait 5 business days for an investigation to be completed and I might get my money back. No customer service.

I paid $1228 for 2 tickets to Dave Matthews Band, I purchased seats Section D and when the tickets arrived, it was in a different section. They refused to help me out. This isn't the first time this happened. They claim, in the fine print I knew what I was getting into. Never again!

Ticket order ** purchased on Aug 31st was never transferred to me. My purchase was a 4:00 Sept 1st baseball NYY vs Det in NY. I live in NJ. Was supposed to receive transfer email within 24 hrs. I call Vivid 3x on Sat. Did not get transfer email till 3:24 pm on Sat. Could not attend game and they refuse me a refund. Screenshots below show initial receipt of purchase confirmation and the actual time they sent me the tickets. Horrible customer service experience. Was lied to by 2 reps, spent a cumulative time frame of 3 hrs trying to get my tickets. To top it off today I had an SR Customer Care rep tell me it's not their concern about my travel arrangements.

An absolute joke of a firm. They up-charge an unacceptable amount in exchange for sub-par service. I bought 2 tickets to the Yankee Game last night and the tickets did not transfer properly into the "app". I spoke to Vivid Seats customer service 4 times yesterday and was told to take a screenshot of what I was seeing in the app and send it to them and they would get back to me in 45 mins - 1hr. I sent them 2 emails and never heard from them. After I called again I was told that I would be called directly - never was. The money left my bank account very, very quickly but acquiring the tickets was a real hassle and my wife and I missed the event. Each ticket was $21 and the total cost was $60 - that is almost a 50% service fee for absurdly unacceptable service. Will never use again and will advise every single person in my network to stay away. Good PR Vivid Seats!

I bought two tickets just the other day. I was told each ticket was $60, but then I got charged two fees. My total came to $189. When the tickets arrived a few days later, I saw the tickets were only $35 each. I checked it against Ticket Master pricing. For the tickets and shipping, it was only $109. I could’ve got parking and still have been way under $189.

Long story short: Their website is incredibly misleading and I purchased tickets accidentally. All I was doing was quoting ticket prices. Days later I see that my card was charged for two tickets for $200. I contact them via chat, phone and email. The phone support was the worst. When contacting them I had told them that I had made a mistake and it would be very helpful if they would take the $50 charges that they added to my tickets so that I could sell them and not lose a ton of money. All I heard repeatedly was that all sales are final.

My wife ordered two tickets back in April (Order# **). The tickets were never delivered. Everytime we call, wait time was long, and the custom service just resent the same email to us (not the ticket transfer email). When we ask Vivid Seats to resend the ticket transfer email, the CS always says it is up to the seller to send it. In the end we did not receive the tickets, and missed the event. And WORST thing is Vivid Seats refused to fully refund, insist the seller has sent us the ticket transfer email. Worst experience ever. Should have just used Ticketmaster.

I am absolutely livid about the bait and switch when I picked up my tickets for Pearl Jam. I paid $822.29 with the service fee and was told I was upgraded to a club box with a much better view. When we arrived to these seats, not only were they behind the batting screen which was annoying, but the stage view was almost completely obstructed by the sound and lighting deck. The only performer we were able to view was the drummer and had to watch the entire concert on the jumbotron screens as the entire stadium was sold out. The next day on Vivid Seats website/app, these similar seats we sat in went for $160 less per ticket than what I paid for my original confirmed seats 4 months ahead of time.

Misleading, wrongful sale, or resale of tickets. They said we were purchasing e tickets, and never got them, when we tried their app, their app was not functioning properly, so then they said we had to print them, seems like bait and switch to me, not to mention the insanely high markup and service fees. Will never use them again.

No accountability. Paid big $$$$ for event tickets and parking - tickets were left on doorstep exposed to rain, etc. Parking passes sent electronically, unable to retrieve. Did I mention poor customer service and support - Buyer Beware. Their services are not worth the hassle. Very, very disappointed.

I purchased 3rd base line tickets for a pirate game to take a friend to baseball game. I checked the app to make sure the tickets were available before I left for the game. When I was at the entrance gate the app would come up on my phone, but had an error message when I tried to go to "my ticket" section of the app to show the tickets. 3 times while at the gate I kept getting this error response try again. Embraced and getting remarks from the people behind me in line waiting I got out of line and purchased another set of tickets from the box office. It was the 3rd inning before we got to our outfield seats as the game was sold out and outfield was the only tickets available.

Like others have reported, Vivid Seats stated that an email was sent to us by the seller for us to claim or accept the tickets. We have not been able to locate such an email and have asked to have it resent. Vivid Seats have stated that the seller will not resend despite the fact that the tickets have not been accepted or claimed by us and there is nothing they can do. Huge mistake not looking at reviews before buying through Vivid Seats as this is not uncommon. We are now out $750.00 as Vivid Seats state they are unable to do anything because they show the seller sent an email. So many other reputable ticket agencies out there. Do yourself a favor and go elsewhere.

I purchased two tickets for a concert and selected the wrong date. My BAD! I contacted them immediately and was told they can't change my purchase but I can resell them on their site for a commission. I posted the tickets for sale understanding that the sale would cost me over $100 in fees. I received a notification that my posted tickets for sale would expire. I went on the site and updated my registration. Still I heard nothing about anyone wanting to purchase. Now a week before the concert I have reduced the price to far less than I paid and decided to go on their site as a 'purchaser.'

My daughter received her Lalapalozza 2018 ticket which turns out is a wristband that my ten-year-old thought was really cool and she put it on. Turns out it does not come off easily. We watched YouTube. We tried for 40 minutes to get it off but not destroy it. So we called after a 40-minute phone call. They said tough luck nothing we can do. I offered to pay out of my pocket to overnight it to them if they would just let me cut this off her. Send me a new one and I will pay overnight shipment too you know. They really can't help. You'll have to send your 10 year old daughter or just lose the $220.

I purchased a ticket for Vans Warped Tour in Columbia on Sunday for over 132.61 at Vivid Seats to have a good Spot. What I got when I printed the ticket on the link that Vivid send was a 50$ general admission ticket from Ticketfly. That’s fraud in my book. Will never use them again.

We ordered tickets to the Man City Bayern Munich match and never received an email that tickets were delivered. We called 3x, twice hung up on/disconnected, live chatted 2x and Vivid claims an email was sent. Gave an alternate email at 5 pm and at 11 pm no response. Live chatted again and Vivid says they emailed seller and for us to just wait. After reading these reviews we did a charge back and would highly recommend never using Vivid. Oh BTW, the tic were allegedly delivered via Ticketmaster, just better off going to Ticketmaster to begin with. Don’t use Vivid ever.

Tickets were purchased for 7/22/18 Foo Fighters concert in 11/17. These were purchased by my daughter as a Christmas present for me. It was also a Birthday present for my friend whose birthday is 7/23. $411 was spent on the purchase. At NO TIME was any mention made of an obstructed view. When we arrived at Field Box 5 we discovered there was a big ugly yellow post obstructing my friend's view. I called immediately. I was put on hold multiple times. Call was “disconnected” at least twice. I was told I needed to send them a photo and there wasn’t anything they could do to rectify the situation at that time either. I missed the first 4 songs of the set, and then there is no place to upload a photo at support@vividseats.com!!! Worst experience ever! I urge people not to use this service. They do NOT care about the experience of the ticket purchaser. Go to LiveNation or Ticketmaster instead.