Vivid Seats Reviews

I spent over 600 dollars on tickets to the White Sox vs. Chicago Cubs game on August 10, 2024. I received multiple confirmation emails, showing me confirmations for both Stadium Club tickets and what looked like game tickets, as they had sections, rows, and seat numbers. Upon attending the game, security would not let me through as it turned out I had only received the Stadium Club tickets, and both types of tickets are required to be let into the stadium. I reached out to customer service twice requesting a refund for my order, which they refused, and both times when I requested to speak to a manager they denied my request, saying they were part of an “escalation team” and were fully suited to handle my case. Overall, I am very disappointed with the service I received. Not only was the information confusing and misleading, causing my family and I to waste our money and time, I felt disrespected as a customer.

I was able to acquire tickets for two huge events in Las Vegas quick and easy. And as a frequent Vivid user, I was able to use my “free” 11th stamp and put it towards our football tickets. And with Vivid’s 100% protection, I always feel safe using them to get tickets. Thank you very much.

I'm writing because of the Extraordinary Above And Beyond Customer Service that I personally experienced due to Richard **'s personal perseverance to resolve the Huge Obstacle that I was having regarding receiving my purchased tickets for a VIP TABLE FOR 4 to the August 16th Friday show at the PONDEROSA STEAKHOUSE BAR AND LOUNGE in Portland Oregon. Because of the type of tickets that I purchased a name change is required through Manager Chris ** 503-345-0300 ext ** or ext ** which has to reflect my name Augustus ** to update their guest registry... I feel confident due to Richard's personal attention this situation will be COMPLETELY RESOLVED SHORTLY... I hope that Richard receives the recognition that I TRULY BELIEVE THAT HE DESERVES!!! Thank you, Augustus

It’s also the best experience and price when looking for last minute tickets. This is my go to ticket spot. And the opportunities to win and be rewarded is such greats add-ons. I would make this recommendation to friend and family. It’s great for planning or just a last minute thing. The pricing won’t make you regret your decision.

Cannot cancel order which is terrible. I’m not sure why this is the case. I would not order from them again. I had an out of state emergency and I tried to cancel three months before the event and they wouldn’t let me cancel.

Vivid seats is a complete joke! Didn’t authorize a purchase of $187 bucks. The purchase was “confirmed” so no refund could be issued. The customer service guy could only read his script and talk in circles. While on the phone I looked up the Vivid seats website and it claimed there were only 2 seats left. The event website had MANY seats available at less than half the price. What a SCAM! DON’T USE THIS SITE!!!

Between the credits for more shows and the swift (see what I did there) response to the terrorism in Vienna, which allowed me to pivot the same night to London - I have been very impressed with Vivid Seats and have recommended it several times while in Vienna. Consider me a loyal customer.

Worst customer service I have ever experienced. Accident hit purchase twice when looking to buy tickets. The website hung up and did not confirm a successful purchase. Unknown to me the system processed my order twice. I immediately called to say the transaction went through twice and that one should be reversed. They refused to help. They kept saying it was my fault and all sales are final. No interest in helping resolve an obvious issue. They refused to let me speak to a supervisor. They hung up on me as well. I have written an email to their support email address with zero response. Terrible and completely fraudulent in my opinion.

We tried for two days to transfer a ticket, kept getting, whoops, something went wrong, try again later. Called in, was on hold more than 30 minutes, gave up. Tried the chat line, "Oh wait, we'll get back to you in 4 hours." After trying 10 more times the next day, the ticket finally transferred.

I was transferred to 3 different people & they gave me 3 different stresses. They contradicted each other with different information. I was so upset, I was literally in tears. I have the responsibility of purchasing 11 tickets for an annual event. I’ve done this for 7 years. This experience has been horrible. I may even go to TicketMaster next year. That’s how bad it is.

DO NOT use Vivid Seats for purchase! Fees are high and customer service is poor. We had an event that was rescheduled 4 times. I could not get a refund (even with insurance purchased) and I could not resell tickets, even though they told me my tickets were eligible for refund.

Fees are almost another ticket price. It’s ridiculous. Like why all the fees when we already paying to see the artist we love. It make no sense at all. Please do better with this. It’s out of control. I brought 2 tickets for 100$ and my total came out to 300$. That’s crazy. Maybe y'all should do give away to help people out and not just over charging people for seats, this is horrible. I tell you. Horrible.

Thank you very much for the ticket upgrade! Very much appreciated and adds to my customer loyalty with Vivid Seats! Customer service was very nice, friendly and efficient. Thank you for that and also thank you for the free ticket after every 10 tickets! Thank you, thank you, thank you.

I purchased tickets in July for a concert and it was postponed. Here it is August and no sign of rescheduling or anything. I call to try and resell my tickets to them. They will not buy the tickets back due to not having a set date, and I cannot get a refund. So, now I am just out of $250.00, and the no concert to attend. Then they respond to sell my tickets on another site.... But who in their right mind would want to purchase tickets with no set date to attend??? Biggest scam of my life! I will never in my life again give them business and I will tell every soul I cross not to purchase a pen let alone a ticket from them. BEWARE! No refunds unless the event is canceled.... so postponed rescheduled does not matter. Even if they reschedule the concert date while you are in surgery. PATHETIC!

Couldn't be easier and the ability to transfer individual tickets to family members is awesome. I have used other apps and Vivid Seats is by far my favorite. Searching, securing and purchasing tickets is so simple, I recommend it to friends and family members. I haven't needed to contact customer service for anything, it all goes smoothly.

I know I ended up buying the tickets, from your site, but I will be using other sites that don’t have hidden fee. The fees were almost $300 on an already overpriced ticket. Overall the tickets were over $1000 for a concert at LCA. I am very confused as of why the fees have to be so high.

Purchased 7 tickets for a baseball game. Only received 6. Went to customer support and they offered no help or solutions or refund. Just an apology. This is a scam unreliable company. Customer service lied to me and wasted my time for 1.5 hours

Excellent service!!! Recommend Vivid seats to everyone. The customer service representative answered all my questions, listed to what I said and was very courteous. I am super excited to continue using vivid seats. The app is always very easy to use and responsive without lag. The tickets are always emailed quickly. Keep up the great work.

I had an experience in that the seller never came through with the product, which is unfortunate in any circumstance but this one especially as the ticketed event was part of our honeymoon. After explaining the situation to Vivid Seats, a very helpful customer service agent was able to review documentation, run it by management, and facilitate a refund. Very happy with how this worked out - thanks Vivid Seats!

Use for the first time, and now the last time. I had trash or delete the email confirmation for the tickets. Credit card charge. After 7 calls to Vivid Seats, nothing. From Ticketmaster and MLB calls, both told me have vivid seats resubmit your email ticket confirmation, this will get your tickets to appear on the ticket master app. Vivid seats gave me the runaround. There goes $378.

Concert canceled and I received credit and quickly applied to another event. Different type of event. Concert for a hockey game. Quick and easy! Flawless experience. I wish I could have seen my favorite band Aerosmith instead going to a hockey game at Ohio Stadium. I was very concerned when the concert was canceled but Vivid took care of me!

We received different seats than ordered due to an error by Vivid Seats. The seats could not be corrected. However, though it took several days, Vivid Seats call and offered us a fair credit as compensation for their error. Additionally, the rep I spoke with was very kind and professional.

Purchased tickets for Chris Brown Concert. They did not validate their tickets. Got to the venue and the tickets were already used. I contacted them to get a full refund as I did not attend the show. They have yet to contact me back. When speaking with the representative she said they do not validate the tickets to check if they were used or not and had no way to do so if someone does sell the tickets. I will never use this site again. They are fraud.

We are on a family mission to visit the Ballparks in the US and Vivid Seats has allowed us to find tickets to numerous games. The app has accurate views from seats selected, ease of transferring the tickets and easy to understand ticket download instructions. Looking forward to the MLB playoffs. Highly recommended!

I remember my helper’s name was like Rajat I believe. They were extremely helpful. I was already at the concert in 403 and right before coming in, I ordered closer seats and was prepared to have to receive a refund due to possibly not getting the tickets in time. However, Rajat was able to get the seller contacted and have the tickets emailed to me. I enjoyed a much closer show than I started with thanks to Rajat!

I ordered tix for a SF Giants game. I didn't get the tix until one hour after first pitch. We missed over half of what was my son's first game. I ultimately received different tix from what I ordered. Customer service was no help and said they delivered tix in accordance with company policy.

The customer service rep who helped me find and download my parking pass for a MLB game was extremely polite, patient, and knowledgeable. When contacting Vivid’s Customer Support Service, I was immediately connected, which was important since we were 15 minutes away from the venue. All around fantastic customer support!

I was having trouble getting my tickets for a baseball game. I called customer service and they were professional and patient the whole time until I was able to access my tickets. I am very grateful for the time and effort that was taken to help me out with the tickets.

I purchased concert tickets from Vivid Seats for a recent show—I had purchased my tickets a few months prior. I understand that when you purchase re-sale tickets to sold out events, you’re typically going to be paying more than face value. But the service fee was really high, almost $134 for two tickets to be sent as pdf file so they were downloadable and printable. I really wanted to see the show, so I splurged. When I checked the site closer the the day of the show, the service fee for the same exact tickets was significantly lower. I got valid tickets and had no problem getting into the venue, but this is dishonest service. There should be a flat service fee and nowhere near what I was charged. For that reason, I am unlikely unlikely to purchase from Vivid Seats again, unless I happen to find a show in the future with a reasonable service fee. I would rather purchase tickets from a more established and well-known ticket re-sale site.

I ordered tickets about three months ago for an event scheduled for August. I purposely bought tickets that were close to the stage because I wanted my wife to have a great experience. I had to contact Vivid customer support since I hadn't received the tickets electronically the day before the event. I was later informed by customer service that there had been an issue with the seller, and our only option was to accept 2 tickets that would be located farther away from the stage! I later checked through Vividseats' website and found out that our initial seats were selling twice as much as what we had paid. This is a scam my opinion. You are never guaranteed what you have paid for since they will literally force you to move elsewhere so they can make more money! I will NEVER BUY from VIVIDSEATS for future events and will strongly encourage my friends and family to do the same. EXTREMELY DISAPPOINTED.

The Vivid rep that called me was able to determine that the mistake was on their part and she made sure I was properly compensated for their mistake. She was very professional and I would use them again. I am satisfied that I was able to be taken care of quickly after the mistake was submitted

If you record your phone calls with the “customer service” representatives you will can listen and understand how I wasted 2 hours of my life to be told that there were no supervisors available. One is getting a “manicure” and then changed that story. Ridiculous. There was an error made in reloading the tickets I wanted to repurchase being an “icon” member. Total run around.

Fees are so high, I’m going to start using other platforms and delete Vivid Seats. Bought two tickets that were listed at something like 140 and they were like 205 with fees! I know Other platforms don’t have this kind of price gouging, and you guys could easily survive without fees that high.

I still don't have Bar Codes for my upcoming Boston Red Sox game. It made me download a separate MLB App but tickets are not complete. Very frustrating that the tickets are incomplete. Why is a separate App needed with separate login needed?

The WORST place to get your tickets - If you want to go ahead and get scammed please use Vivid Seats - Not only did we not get the tickets in time - we were faced with a horrendous customer service experience. Do not recommend - avoid at all costs - you have better luck get your tickets from a scalper outside the venue.

Vivid Seats is a scam. I was never sent good tickets and had to buy 2 more at double the price. Alll week I was getting and ooppps link when selecting the link that was sent to claim my tickets. Not only is vivid seats a scam so was the seller. I hope vivid seats goes out of business.

I was happy with how easy it was to change the name on a ticket that I need to pick up. She was quick, nice, and professional. She asked for my name and zip code and information needed to make the change. The call only lasted 5 minutes. She had to get my name change approved which made me feel safe that no one else could just call and take my ticket (my mom’s name was actually on the ticket before). I wish other sites were this quick and efficient.

They steal your money. I was not able to attend a event and spent 300 bucks on these ticket and they were not scanned or anything and they don't want to refund my 300 dollars back because they said well they can't control the venue's policies of why I couldn't attend the event. I ask for a manager. They won't let speak to one and they won't refund me when I spent my money and I love buying tickets here but don't do it. They steal from you.

Richard's guidance and help got me through a stressful moment with my WWE tickets. I was not able to see my tickets and Richard walked me through my first time experience. Patiently too, I might add. I felt such an ease at mind knowing that my tickets were secured. Thank you for your help!

The ticket that I bought ended up being a scam, and after a couple weeks of no shipment updates, I reached out to Vivid Seats on the phone. They were not only helpful, but also incredibly kind and understanding. I expected to get a refund of sorts, but they instead arranged for me to get my ticket replaced on the event site day of! I was overwhelmed by their support, and I’m ecstatic to use this site in the future!!

I had a horrendous experience with Vivid Seats. I purchased 4 tickets from Vivid Seats to the Taylor Swift ERAS tour in Amsterdam for July 5, 2024. My family and I travel to Amsterdam. I have used ticket resellers before and am aware that tickets aren't typically delivered until a few days before the event. As of July 4, I still had not received the tickets. I did an online chat with Vivid Seats. I was told that I would most definitely have my tickets by midnight on July 4, that they are monitoring the situation and will make sure I have the tickets. They are in CST. I was 7 hours ahead in Amsterdam. They had a hard time understanding that.

My only complain is I can't give Amber 10 stars! We are traveling by vehicle and would be leaving before the tickets to event would of got to us. Was stressed because we will be traveling 13 hours and have no one local around the event to mail them to. She worked her magic and they will be here a full week before we leave...eliminating all stress. #rockstar

I have used Vivid Seats for a few years now to buy tickets for all kinds of different events and they have a loyalty program that you move up tiers in as you purchase tickets with them. Once you start getting into certain levels of tiers they reward you with upgraded seats and other perks all just for being a fan. The best consumer experience out of any ticket seller I’ve bought from! Love Vivid Seats!

Updated on 08/08/2024: The company still refuses to take ownership on their side saying I used the tickets the company continues to lie knowing I made several attempts to download the tickets the 5 different ways they told me to while on the phone with them. This company is a ripoff.

I was ripped off for $250 when THE SHOW WAS CANCELLED and Vivid Seats REFUSES TO REFUND my money. We sat for 2 1/2 hours in our seats, in the sun and spent $150 on food and merch, only to have them finally announce the show was cancelled. I called and asked for a refund and they refused! That is STEALING.

I bought two tickets to the IU concert in Chicago. When they first release tickets, the tickets were 367 apiece but the fees were almost as much as a ticket I paid 297 in fees. I've used Stub Hub and Ticketmaster before and never paid that much in fees before now I know who the ticket scalpers are working for and not only that my friend was able to get better seats for a lower price on Ticketmaster and he only paid 60 dollars in fees. Oh, and Vivid Seats makes it that once you buy a ticket from them it's impossible to sell them. Vivid Seats are nothing to me but ticket scalpers in disguise. I will never used them again. Lesson learned the hard way.

Everything was easy, and the rewards and promotions were an added bonus! Ticket transfer was super fast as well. Maybe in the future they could do BOGO specials or last minute deals. Also the fees could be a little less. They seem to be increasing every year, and takes the fun out of the experience.

When I called 800 #, Karen patiently and successfully helped me get my tickets all the way to my wallet! Excellent support!! She was persistent in figuring out my issues and didn’t give up. I appreciate her precise directions and patience with me. Karen was friendly and efficient. I am glad she answered my phone call.

I had a truly unforgivable experience with Vivid Seats and I am urging everyone in search of tickets to any event to avoid them at all costs. I ordered tickets for the Post Malone concert on September 12th for my daughter’s birthday gift (she is obsessed -#1 fan) on June 28th. Our tickets were for Lower Pavillion SEC C - ROW X - Seats TBD. On July 24th I received an email stating my tickets were ready for transfer! The excitement of being able to finally see what seats we were going to be in was thrilling! I accepted the tickets and added them to my Apple Wallet immediately, our seats were 17-21, which are great!

I really only use Vivid Seats for my concert needs. I finally got enough stamps to get my first ticket credit, which I used to see the upcoming Future x Metro Boomin concert at State Farm Arena in Atlanta. I pay and you guys deliver every time. Thank you, Vivid Seats.

Kenneth was the easiest customer service operator to work with by far. Helped fix my issue quick and easy. I have been dealing with this issue for around three weeks now and Kenneth is got it handled in under ten minutes! If anyone ever has an issue with tickets or orders, you better hope you get this guy.

It was midnight and I still hadn’t received my tickets to today’s concert. Virgo was able to reach out to the seller to secure my tickets which arrived this morning. He was great!! He told me to call again today if they didn’t come and they would help. Much appreciated!!!

I went online, purchased seats in sec 113, after the purchase, they said my seats were in sect 309!!!! No customer service to call, just computer generated texting. They will not correct their error!!!! Thieves, be warned!!!!

They were AWFUL. I ordered 4 tickets (for 16 dollars more than the ticket price on the website mind you- I know, that was dumb of me) and only 1 was transferred over to me. I asked for my money back for the other 3 and they said there were no refunds. I wasn't even able to use the ticket??? Ridiculous and TERRIBLE customer service. Never using again and now I'm out 200 bucks.

Purchased tickets. We were assured by Vivid Seats we would receive and waiting at the event for a whole hour after it started to have Vivid seats accept (confirm) the order and we ended up getting our order cancelled at the end of all of it because the seller didn’t want to sell them anymore! Don’t sell tickets to people if you don’t want to give them their tickets. We missed the whole concert of our favorite artist!! DO NOT purchase from VividSeats.

The game we attended cancelled after a rain delay. We were from out of town and unable to stay for the game the next day. Vivid Seats told us we can't resell them on their site. We are out hundreds of dollars. Very disappointed!

Vivid refunded the mistaken purchase and did the right thing

I did not receive the tickets I purchased as a gift to my sons. I’ve called before to try to solve the problem. This was my third attempt to figure out the ticketing problem, and Richard stuck with it until I could access my tickets!!! He was helpful, kind, and easy to understand. Thank you for helping me!

I purchased tickets not knowing a whopping surcharge was added that cost more than the ticket. Do not purchase from them. You're better off with Ticketmaster! The process to purchase tickets is easy for a reason...Beware!

The total came out to be $80 more than expected with hidden service fees. $80 was more than each ticket was. It is outrageous and wasn’t transparent. I am extremely upset and am out over $80 more than advertised. If I was aware of these charges, I would not have purchased the tickets. Vivid Seats has been deceiving multiple times, and I would not recommend this service to others.

I get all my tickets through Vivid. Dodgers, Lakers, Raiders and concerts. Fast, easy & if you do need help their customer service is great. Nice, courteous and very informative. Plus, I get rewards and can get free tickets, or discounted tickets. Great customer service, very nice and courteous, and very informative. I recommend this app to everyone.

I want to emphasize that I placed two separate orders, one with reference number ** and the other with reference number **. In one order, the seats received matched the ones advertised, but in the other order, the seats were different. My primary aim was to secure seats in the same row. Advertising seats in row 15 and then providing different seats upon purchase is misleading. As a long-time customer of Vivid Seats, I have never encountered this issue before. I kindly request that you address this matter promptly.

If I could give zero stars I would. I was I was unable to attend my event and when I tried to resell my tickets, there were not electronically transferable. The amount of $ for fees is ridiculous with this kind of customer service. I was not able to list my tickets and list $350. I will never use Vivid Seats again with this kind of customer service.

This company is horrible to deal with. My daughter bought tickets to Noah Kahan at Fenway Park for 7/19 then sold them on the Vivid site, on Tuesday 7/16 she was told the sale was cancelled, as of this evening (7/18) at 8:30 PM and multiple calls to customer service, the tickets she has already paid for and then thought she sold (but the sale was cancelled according to Vivid) have not arrived in her email. This is taking $1500 out of her pocket, a college student, awful customer service by this sham of a company. Avoid them at all costs.

I recently purchased concert tickets on Vivid Seats and had a fantastic experience! The website was easy to navigate and the ticket selection was great. The checkout process was quick and seamless, and I received my tickets promptly. I had an amazing time at the concert and would definitely recommend using Vivid Seats for all your ticket needs. I will definitely be using them again in the future!

Vivid Seats sold me tickets that don’t exist. The artist is blocking the resale of tickets and vivid seats sold me the tickets anyway. They were very expensive and I need my money back. The tickets still says pending and not confirmed because they won’t be delivered.

Do not purchase from this site if you are Canadian!!!! The extra fees are ridiculous and tickets overpriced! I should have paid better attention. Out an extra $300. And you can't resell if you don't live in the states which makes no sense!! Save your money and buy from ticketmaster.

Tickets for a concert were bought months in advance from Vivid Seats for $1261.19, inflated by 300% of face value. They are a third party company. The tickets were to be shipped prior to the concert. They were sent 1 week prior to the concert; unfortunately we were not able to obtain them. We went to the concert and guest services said that it happens all the time. We just needed to call them, get the info they needed to process new tickets. When we called Vivid Seats, they would refuse to give the info needed to the venue.

I purchased a concert ticket from Vivid Seats back in March to see the Dave Matthews Band on June 26th at Pine Knob in Clarkston, Michigan. I spent $296.22 on the ticket. This has been the worst experience ever for buying concert tickets. I have been attending concerts for 40 years and have NEVER had such turmoil. When I got to the venue I was denied access, saying my ticket had been canceled. I have been on the phone with Vivid for almost 3 weeks now and Vivid is doing absolutely NOTHING to help me.

The fees are still quite a but higher than they used to be, but the prices are still better than Ticketmaster and other ticket suppliers. Unsure how ticket values go up and down depending on the day as well.

Just a great app overall!! I love how simple Vivid Seats makes it to order tickets and how they make sure you receive them. Also you can get parking passes to the stadiums, which is excellent!! Pls keep up the great work Vivid Seats!! You make it simple and easy!!

Vivid seats is where I purchase all my tickets because they offer the best prices and offer me discounts along the way. They reward you for your purchases over time and it’s been a great experience buying from them. The app is easy to use, tickets are easy to purchase and it has the best prices from other apps.

I’ve always been very happy with Vivid Seats. No problems whatsoever. I recommend you to all my friends and I love the contest or the games that I get to play to get points. It’s really cool. Keep up the good work. it’s very easy to buy tickets and very convenient.

Easy to locate and buy tickets. Prices are fairly as inexpensive as other ticket sites. The fee that every ticket site incorporates when purchasing tickets, is not as high at Vivid. I like that I earn reward points that I can use on purchasing future tickets. The app is also easy to use.

Great selection of seats, easy transaction and transfer of tickets. I have used in the past with great success. I like the fact you can earn points for a credit. I will continue to use for future ticket purchases. I usually use the app and it makes it very easy. I also like the notifications.

Mr. Richard R. was so pleasant, trying to set up my tickets on my phone, had a lot of patience with me, tomorrow AM to complete the task. Being I'm not too good on the phone and computer Richard was trying to talk me through the process at a slow pace, so we could get this done, hopefully, tomorrow will be better. Thank you, Richard.

I have bought through Vivid Seats quite often and have yet to be disappointed. I will be purchasing more tickets in the near future. I have bought tickets through other sites and the fees are terrible and I have been disappointed a couple of times. Would recommend this site to all my friends!!

I had bought last minute tickets for a Red Sox game and the tickets were instantly delivered with no issues! The app is so easy to use and instructions to access the tickets were clear. I love how quick and easy Vivid Seats is to use! My all time favorite place to purchase tickets.

Did not receive tickets that I purchased 1 hour before game. They were sent to my mlb wallet, but the tickets did not show up when logged in. This is absolutely unacceptable and I will not be using this service going forward. If you can provide a refund please let me know.

Vivid Seats allowed someone to create an account and sell tickets to my event, when I finally found a number to speak to a rep, I was told to contact someone else held on hold, and given the runaround. I have no idea how a platform like this could allow fraud on their site... Sickening and shame on you for how you are treating the actual owner of the event. I did not authorize this...

Vivid contacted me and told me they were going to give me 3 upgraded free seats for The Rolling Stones concert because I am a valued customer. I was skeptical, however, sure enough I received the tickets via email in minutes. They were incredible seats! I gave my original seats to friends. Vivid is responsible for giving 6 people an unforgettable night. Thank you.

If I could give 0 starts I would. We purchased Danny Go tickets for our 5 year old daughter. We purchased 3 months in advance. When purchasing the tickets for the show we were directed to Vivid Seats…. Believing purchasing from here would be okay. Well we found out as we are driving to the show 1.5 before the show starts that a seller using vivid seats never had the tickets in the area we purchase and were offering us another location. As we negotiated - the seats ended up being sold resulting in us not being able to attend the show. We spent $1000 3 months in advance - for our tickets to just be unavailable was absolutely absurd!!!! They gave the refund however it was completely inconvenient and we have to emotionally support our daughter because she could not attend the show.

After receiving the incorrect tickets from the seller twice, I was beyond upset. The even was in two days and I still didn't have right tickets. After reaching Mara through Twitter, she reacted quickly to get the matter resolved. She was understanding and compassionate which made the whole ordeal much easier to bear with. She was able to give me a store credit to ensure I was able to get a ticket to the event and even refunded a portion of the original ticket price for the inconvenience. That is absolutely wonderful customer service! Great job, Vivid Seats. Great job, Mara!

We went to a football game and a comedy show and we bought the tickets through Vivid Seats. The rewards program is straightforward and I wouldn't put purchasing from them off the table.

Elise (hopefully spelled correctly) was incredible to work with today. She was very clear, considerate, and patient when working with me over the phone. My issue was resolved in a timely manner and she did so with unparalleled customer service. I rarely encounter customer service representatives as good as she was, and she will be the reason I continue purchasing through Vivid Seats in the future. Overall, my experience exceeded all standards.

I found the cheapest option on Vivid for sporting events and concerts. I like their website and I've been going to it first for events. I would tell my friends that it's a viable option.

After numerous calls, I decided to contact their social media team and they were able to get me a refund. Although I am still not happy with their customer service, I am very happy they took accountability and returned my money. Thank you for resolving this matter.

Please ensure to provide correct email address; otherwise, you could be in a difficult position with ticket delivery. I can't give 5 stars because they have yet to implement email verification functionality/feature.

I do not know a lot of technology regarding of how to deal with it nowadays and a young lady name Kaneeshaa help me to deal with it. She is very nice and smart and this is the only way to be thankful for what she did for me. She deserves recognition for her kindness and patience and may you have a nice life ahead of you, thank you and God bless you. Pablo

I used Vivid Seats for a four session, four day event. I paid for all of the sessions and the seller, (initials) R.M. was dishonest. I only got one ticket and nothing else. I’ve spent the last three weeks since the event on live chat and calls on the phone to get my situation figured out. I was only able to get a partial refund being 50% when I should have received at minimum 75% due to missing the last three sessions and those being the most expensive. I talked to 7 Senior Care Specialists and not much was done even with mentioning getting my bank involved and filing for fraud. It doesn’t sound like the dishonest seller is going to be talked to or reported, so be careful if you choose to use Vivid Seats.

I purchased tickets to a Taylor Swift concert. They sent me notification to accept my tickets and the email from the sender was never delivered. They refuse to do a refund even though I never got the tickets and I had to purchase tickets from StubHub in order to attend. Their customer service sent me an email claiming they would refund me and they went back on their word stating some policy. Avoid Vivid Seats unless you like throwing away money.

I bought electronic transfer tickets, then they emailed months later saying they were shipping physical tickets. Dealing with customer service took over 30 mins and was horrid. They hung up once and I need to restart it all. Just use Stubh, it's always been seamless

Vivid Seats is a BIG SCAM!!! Do not use them!!!! I bought Ziggy Marley tickets from them for the Marin County Fair and when I show the "ticket" the ticket taker, they said it was NOT valid. It was a big disappointment to be scammed! All the positive reviews for them are FAKE! I give them negative 0 stars.

The 2 opera summer companies that I like have now farmed out their ticket sales to Vivid and the prices are 35% higher. Vivid is a typical "disruptive" startup. They provide no advantage, replace real people with real jobs in box offices with software, have minimal customer support and gouge customers with higher prices. Vivid is very good at making money for their investors and very bad at everything else.

I purchased on this site and I saw nothing saying how it was reselling and I thought I was getting a deal so I purchased the tickets. Found out I was charged double and that the person selling sets the price!! So I ended up paying someone for selling their tickets! Not happy at all. Customer service couldn’t do anything, not surprised.

I bought a parking pass for the Copa America quarterfinal game in Houston, TX through VividSeats and never received it from their “trusted” seller. I contacted two different representatives via chat and received absolutely no help. They kept saying their seller sent the tickets and I never received the email to accept the transfer. I looked by keyword, in my junk email, everywhere; I did not receive anything!!!

Vivid seats did not refund my money for tickets purchased through their site from a third party that I never received. The third party canceled their purchase of the tickets through the event site directly after I purchased them through Vivid seats. Because vivid seats said the tickets were delivered to me, which they never were, that they could not give me a refund. Be careful buying tickets through vivid seats.

Seller put a VIP ticket up without amenities and I paid extra for VIP. My daughter missed out on meeting a band and they won’t give me my money back for the extra money I paid for her to meet them! I was never emailed the VIP time!

Purchased 4 tickets to a baseball game and upon checking out and selecting the PayPal pay in 4 the system had some kind of glitch and didn’t allow it to be used that way. Upon contacting Vivid they basically said their system is flawless and there’s nothing that can be done and refused to let me talk to a supervisor. I would recommend using Gametime or another ticket seller over Vivid due to poor customer service and a glitchy system.

Representative was extremely helpful, friendly and professional. Resolved our issue with a refund. Would book through Vivid Seats again if the need arises. We had booked parking tickets for the Twins game and experienced many issues with the process. Ended up having to pay again to leave the parking garage.

I had an unexpected medical emergency and the representative I worked with was very patient in helping me navigate what I needed to do step by step in order to get a credit to apply towards a future event. Now I have something to look forward to when this is behind me. He went above and beyond to make sure everything was settled prior to letting me go.

This was a problem I was dealing with all day today. My tickets were nowhere to be found in my Ticketmaster account. I spoke to over 5 people today and 1 young lady was able to help me fix my problem. I want to thank her for the support.

Mara was a great help. She understood my frustrations and she helped make it right. My experience with Vivid Seats is better because of her. She was the only one who understood and was able to help. I truly appreciate everything she did to help me. Because of her I will recommend Vivid Seats going forward. Thank you Mara!!

Do NOT use Vivid Seats! We ordered tickets for a Neil Young concert in May. It was rescheduled due to weather. We wanted our money back because the new date was inconvenient. The answer was No. Then Neil Young cancelled the entire tour due to health issues. I learned about the cancellation because I got an email from Ticketmaster letting me know. I had purchased a parking pass for the same concert through them. The day Neil Young cancelled all concerts I got the email from Ticketmaster telling me I would receive a refund within 14 to 21 days.

I had previously used Vivid Seats without an issue, but this time was terrible! I purchased tickets yesterday for a show that started at 8:00 pm today. My tickets were “confirmed” within a few hours of purchasing, but never transferred. 4:00 pm the day of the event I messaged with Vivid and they assured me that the tickets would be delivered, they couldn’t promise a time, but not to worry. 6:30 pm - 90 minutes before - and knowing we had to travel to the show venue, I messaged again and was once again told that they had been confirmed and not to worry that they would be delivered 20 minutes before the start of the show. Make the train journey to the theater and begin to wait in line for security. Still no tickets.

The app of Vivid Seats is easy to use. I purchased a couple of tickets from them. There were some tickets that were used that were already purchased and utilized, and there are tickets that are going to be. If their prices are comparable, I plan to purchase with them again.

I used Vivid Seats a couple of times for some basketball games. The seats were quite expensive but there was a promo code and it gave me a discount. It was cheaper than the other ones that I was trying to buy. They were good seats as well. I also still have some credit in the account so I would use Vivid Seats again.

I purchased a variety of tickets from Vivid Seats in the past. I find the price is comparable when I look at other third parties. But the ability to navigate the app is often times a deciding factor. If it's easier to use, I tend to default to them. I wanna be able to look at the pictures of the seats that I'm buying, and other apps may not have that. If Vivid does, I would be more likely to purchase through them. But if a competitor had pictures of the actual seats, I'd be more likely to use them over Vivid. So, in addition to price, the information and ease of use of the mobile apps is a big determinant for why I use Vivid. I would use their service again.

ROBBERY. I spent 3000 dollars to go to Vegas for dead and co at the sphere. The show was June 22. Couldn't allegedly get my tickets delivered till June 21. Sat outside the sphere on hold with them till I gave up because me and the event staff couldn't figure out where the random email I never got was cause they never sent it. They offered me a refund and told me they didn't have the duplicate confirmation email I was supposed to have with the digital barcode. The other 4 people with us sat next to our empty seats while we couldn't get into the show.

The only reason I purchase through Vivid Seats is because of their rewards program but I do not like them. I sell on their site too and have a broker account there and they are absolutely horrendous to deal with. They're the only ticket company that doesn't accept barcodes. When we put in all our barcodes to sell stuff, which we have to do in order to sell in all the other platforms, as soon as it sells on Vivid, they call you. It doesn't matter if it's 11 o'clock at night or 8 o'clock in the morning, they call you immediately to verify the sale.

Richard was the best. He hung with me, and bent and made sure I received my tickets before he hung up. 10 out 10 for Taking care of his customer. He took the very calmly and with patience walked me through and even called back to make sure I received the assistance I needed.

DISGUSTING COMPANY. I would give 0 if I could. They advertise "buyer guarantee" website but they care a lot more about protecting the seller who is making them money. They do not care at all and in any capacity about the buyer. To them, you are just a beggar. They will gaslight you at every turn. I ordered Megan Thee Stallion tickets that never came, waited patiently, spoke to multiple incompetent agent parroting the same "policies" that are not stated on the website. They never offered me a refund nor any solutions. They just kept telling me he sent it. Mind you, I never said he didn't. I just never received it. I WILL NEVER MAKE THE UNFORTUNATE MISTAKE OF REPURCHASING FROM THIS FOUL PLACE.

Thought I would try and purchase tickets from Vivid Seats and it has been a terrible experience. Once I purchased tickets from Vivid Seats they purchase the ticket through Ticketmaster. A few days later I go to check in with the tickets and claim them, Ticketmaster has a note that the seller violated the terms and conditions. I have now called Vivid Seats 4 times. Their customer service tells me 5-7 days after the first time calling their “investigation” team is on it.. After 3 weeks of waiting and phone calls there is no resolution.

Updated on 06/26/2024: Back again with another zero star review for this scam of a company. I was on the phone for an hour and 13 minutes going back and forth with your very rude and unprofessional rep named, Ges. As I'm explaining my situation she yawns as if I was boring her and then proceeds to laugh after I made that comment. Then she tried to insult my intelligence and tell me "since you're confused" when the only one who is confused is clearly Vivid Seats and their horrific employees. This company thinks they're slick by trying to force on me that the only option is to refund me half of my payment of $719 after their unsecure company allowed the seller to still keep and use the tickets AFTER I purchased them. I don't care how many bad reviews, phone calls and disputes I have to do. I will continue until I'm giving what's RIGHTFULLY mine; the $719!!!!!

Scam Alert ⚠️ . I purchased tickets for a Keith Sweat concert. The concert was canceled and Vivid Seat is refusing to return my money. I spoke to multiple reps who claims to be part of the escalation team and still no refund. Scam.

Excellent customer service, clear communication with this representative. Thank you for your help. I had an issue that was taking longer than expected and the customer service representative today was able to get to the bottom of it for me. The former customer service representative were not able to give me much confidence or insight so I really appreciate your time for clearing up my concerns. Thank you very much

If I could give no stars I would. I purchased concert tickets for a specific table and seating that they showed was available. When I received the tickets they were nowhere near where they were suppose to be. After paying $1700 for tickets they seated me where you could purchase, from another ticket broker site, for $475. When I called them they said that I agree to be seated wherever they wanted to seat me. In other words they won't guarantee seats. They refused to refund my money and their solution is to resell the tickets so they can charge their ludicrous fees. This is the biggest rip off. Stay away from this ticket broker!!!!

When I called customer service they made me feel very confident that they could help me find my Lana Del Rey tickets and they did! The rep stayed on the phone with me until I understood everything that I needed to do and I got what I needed for the concert.

Today 6/24/2024 I phoned in to check on a case I opened with Vivid Seats last week. The rep Griselda ** was patient and supportive to my situation. I feel like she was able hear my concerns and offered outstanding support with resolving my issue. I am pleased that Vivid seats was able to correct my issue and the outcome was beneficial to us all. I will continue to do business with Vivid seats because of their customer service support team.

Thank you so much, Richard. I really appreciate your patience and explaining how to ensure I get my refund. You were very kind and made sure we got it this time :o). I am glad I reached you this morning to handle this. Hope you have a great week.

Was resolved after maybe 10 hours in chats. I will say the problem was not their fault nor mine. The event organizer was at fault for this issue. I do not think this would have been resolved without posting here. They were giving me the runaround every time.

I was ripped off by this company! I purchased seats to a BlueJay game in Cleveland Ohio which is a four-hour car ride plus boarder time. I called them multiple times asking when my tickets would be sent to me. Until a couple of hours before start of game I still didn’t have my seats. Knowing that I could never make the game I asked for my money back and got a unrespectful no! Terrible company they got me for 250.78$ US. Thanks, VIVID ever again.

I purchased tickets to the Copa America game for June 20th. The person selling the tickets pulled them. The customer support representative was fantastic. He was able to find us great tickets of me and my sons to enjoy a special event. I am responsible for large org that has a 100+ person support team. I would hire him in a second. Thank you for helping us out and making my kid’s dreams come true and see Messi. I will be using your service going forward for all tickets.

I’d gotten mixed up with when I could use a promo code for my first order, and Alec was able to do me a one time courtesy and retroactively honored the discount. I’ve been feeling anxious about getting the tickets and everything, and when Alec was able to help me out, I felt so much better. You don’t necessarily expect big companies’ customer service to be particularly kind or helpful, so I was extremely pleased with this experience. I’m definitely more inclined to continue using Vivid Seats now.

I have countless times contacted customer service and received Littles in no help just a standard and repetitively after spending almost $5000 on tickets and leaving the country for the event. I’m attending today though I got lucky with my customer service agent who is extremely helpful and well spoken, and also contacted the seller for me and put all my worries at ease! Somebody give her a raise -Because of her I will consider using this company again

If I could Vivid customer service -2 stars I would. They refused to give me my money back after they rescheduled the concert to a date I can’t make it. And she wouldn’t transfer me over to the survey.

Luis handled a difficult situation with professionalism and sense of calm urgency. I have run customer service for a large mobile gaming company and I would rate Luis as one of the top people I have ever dealt with. I would put him in charge of a team and consider a promotion as he is great at his job. I would have offered him one if I hadn’t already retired. He’s that good.

I usually only come to this site if I’ve had a bad experience with a company but wanted to leave a positive review for Vivid Seats after seeing all the negative reviews for those who are nervous about purchasing on Vivid Seats after reading the negative reviews (as I was super nervous about my purchase after reading the reviews). We recently purchased 4 tickets to see Taylor Swift in Liverpool (we’re from the US so had to travel overseas). The price seemed a but too good to be true for 4 lower level seats to see Taylor just a few weeks before the show.

Valentina was kind and professional as she transferred me to a supervisor, per my request. Then, the supervisor was even more amazing as he provided excellent customer service. The situation that led up to me having to speak to Kenneth and even Valentina, was quite despicable. But their kindness, patience and overall professionalism was top notch. I will use, and encourage my friends to use Vivid Seats in the future.

AFTER purchasing tickets for an event I received an email from Vivid Seats that I would receive my tickets the DAY BEFORE the show. This is totally unacceptable as it is nerve racking to wait until only the day before a show for tickets; also, I was told by a customer service agent that I may have to print out the tickets and when I explained that I would be traveling and won't have access to a printer, she told me that I could go to a library or public place to print out my tickets!! I'm beginning to think that Vivid Seats is a scam. It is not advertised that a ticket buyer won't receive their tickets immediately upon purchase—this should be highly visible on Vivid Seats' website.

I had an issue with tickets I purchased for the Copa America final. The seller had acquired the tickets with an invalid code and the tickets were recalled. Richard helped me get a refund so I could get my replacement tickets with enough time to make travel arrangements for the rest of my group. 10/10 service.

I purchased tickets to an Ohio State football game on Vivid seats. The first transaction the website timed out and told me the ticket purchase did not go through and to repurchase. I then repurchased a 2nd set of tickets. Same class of seats 5 min later. Both went through and were charged to my credit card. After an hour on hold vivid seats refused to refund one of the ticket purchases.

I purchased pit tickets to a concert but the seller transferred me lawn tickets instead. When I contacted customer support they did absolutely nothing to help me or correct the situation. They wouldn't even refund the tickets. This company is a greedy scam. Do not use.

Vivid Seats is a ripoff. They have on their app that they will return your money if you never received your tickets. This is a lie. I had tickets to see Kenny Chesney at soldier field that I bought in Jan for a show in June. I never received an email of a copy of any tickets. Spent 5 hours on the web and on the phone trying to rectify this situation before the concert and they never sent tickets or a refund. This company stole 1000 dollars from me and said that they sent an email to transfer the tickets and therefore fulfilled their obligations. I never received an email and they could not provide me proof that the sent an email or resend the email prior to the show. I was promised the email would be resent before the show and it still has not yet been sent the day after the show. They lie, they steal NEVER use them. Go to Ticketmaster direct. This company is awful. Contact me for me details. I will fill you in.

DO NOT USE THIS COMPANY. If I could give less than one star I would. Purchased tickets for Taylor Swift on Wednesday for section L4 row 16 at Anfield on 14.06.2024. Paid just over £3000 for the tickets which were sold as unrestricted view. Following payment there was a verification form to complete this was a whole mess in itself and took several attempts and had to phone the US to sort out actually took from 10 am until 6:30 pm to sort out. Once the form was submitted the tickets were still shown as processing following day.

Had trouble with shared tickets. The agent went above and beyond to make sure the call didn’t end until I was able to view and accept my valid tickets. The agent was very patient and kind throughout the entire call. The agent also explained the guidelines of receiving tickets from secure tickets and will now know how to access my tickets if I ever receive them from that platform again.

Everyone reading DO NOT use Vivid Seats. My sister & I bought tickets for a Kid Laroi concert back in March. Now it’s the day of the concert & the tickets never showed. Have called vivid seats 6x to get everything sorted but each customer service rep provides a different answer. Of course lol.

They scammed me out of 187.00 I purchased two tickets on 6-8-24. They never sent a email or showed up in the Vivid Seats app. I looked in spam and all my e-mail accounts. I had no way to access the tickets and was not able to attend the event. I was on the phone for over an hour before the event to try to get the tickets. They told me that they showed to be delivered and that they come from a private party and that there was nothing they could do. They would not do a refund before the event because I ask. I called the next day and they still would not refund. I spent over an hour trying to message one of their agents.

Vivid seats did not honor their contract with us. They claim the seller of the seats they sold us backed out, but later was selling tickets for a much higher price. They have yet to prove to me that they didn’t hold our tickets and sell them at a higher price. Don’t purchase if tickets are limited- they will ignore your agreement and try to sell for more money. They won’t honor an agreement and won’t tell you until the day of the event.

Wow - as soon as I was emailing back your rep was on top of it! Love me some VIVID Client for life. The rep I was dealing with was awesome and I felt comfortable working with her online (which I normally do not do). Your app is user friendly and I sit on the toilet every morning and play your trivia….Mix it up a little more please!! Keep up the good work!

Horrible experience and will never use again. Total bait & switch. After 2 phone calls, they kept telling me not to worry, my tickets would be emailed to me. The event started & the tickets never showed. Dishonest & unethical company. Highly suggest not using them to purchase anything or you will be greatly disappointed! Curious how they are even a legit company.

After being denied access to an event on June 11th due to being sold fraudulent tickets, we were disappointed and upset. After speaking with Mariam, not only did she handle the resolve for the duplicate ticket issue, but she also ensured some stability around tickets I have for future events. What a great experience working with her - she definitely cares and gets things done!

Was a truly blast! I never expected to received a VIP upgrade. Sincerely Vivid Seats surpassed my expectations. Vivid Seats is my official place on internet to find tickets, 100% recommend. Thank you Vivid Seats for being part of my living memories, Luis Miguel concert couldn’t be more excited. Vivid Seats you’re the best. Period!

I made a mistake and purchased a ticket for the wrong day. I immediately tried canceling but that didn't work, then I tried reselling and was unable to do so. Fortunately Vivid seats was kind enough to refund me! I took some effort and Ticketmaster was no help, but thanks Vivid.

I ordered tickets for an event in New York. I live in Texas. Vivid Seats waited until AFTER I made the purchase to disclose the fact that the seller was planning on overnighting the tickets to me right before the event. This means I wouldn't get the tickets until maybe the day before (when I am flying to New York) or possibly even the day of the event. That is obviously unworkable, but then you get the "no refunds ever" line from Vivid Seats. There is LITERALLY NO EXCUSE for hiding the delivery date until after a purchase is made. I will never buy from Vivid Seats ever again.

I had an issue with delivery of my Rolling Stones tickets. The tickets were a birthday gift for a loved one making it even more important of an issue. All of this was the day before the concert. Janette from Vivid got involved and resolved a very frustrating situation for me. She went above and beyond to address my issues. I am grateful that she helped me!

I don’t remember the name of the women assisting me but she was amazing and super helpful! She was very compassionate about the issue we had not being able to get into the venue because of the tickets not working. It was a date night for me and my wife and we were not able to get into the venue so kinda crappy but she was so helpful and reassuring us that she was going to do everything possible to get us the refund because of the clutch in the system.

Customer service tries to be helpful. Last time I had no problem with the seller transferring and getting my tickets to me in an instant. I have a concert tomorrow and it’s past due for when I was supposed to get my tickets. I contacted the support team. They said the seller should get it to me by tonight. I still haven’t gotten it. I’d say buying from here is iffy depending on your seller if they’ll actually send you your tickets on time which they didn’t do last time either. It’s more reliable to buy from the original site or somewhere else. It’s not worth stressing about the day before if you’ll actually get your tickets or get scammed or refunded. My ticket was supposed to be transferred June 8. It’s now June 9 and my concert is tomorrow and I’m stressed.

About 3 months ago I bought tickets just 2 tickets to the imagine dragons concert. I received my tickets and an email. And when I tried to accept them I was told there was an error. I had contacted Vivid Seats multiple times then I had contacted Ticketmaster to see if they would be able to assist me as well to see if it was on their end. Ticketmaster had no issues, but they still tried to help me for about two weeks before they said it had to be on Vivid seats's end. I contacted vivid seats, told them everything. Read them the emails between ticketmaster and I. I was told that I would have a retransfer of my tickets to a new email and that I should watch my email.

My tickets were still Processing and not sent to me when I purchased them and the concert had already started when I noticed the tickets weren’t available yet. Great job getting my issue resolved. It was very appreciated. It was handled very quickly. Very pleasurable working with you. Thank you.