Vivid Seats Reviews

I got all the way to the venue and was waiting forever to be able to get through… all for my order to just be canceled cause it “couldn’t be fulfilled.” I have still yet to get my money back as well and usually have never had an issue with Vivid but this was just very disappointing.

I purchased 8 tickets for the Celebration Bowl on December 14, 2024 in section 114 row 19 but was sent tickets for section 113 row 13 in error. Vonetta ** resolved this issue with the seller for 8 tickets in section 114 row 20 and a $200 refund. Amazing, professional customer service representative with an outstanding disposition. I'd hire her, clone her.

Spoke to Michael and he informed me of my upgrade. I was pleasantly surprised and moments later I had my new tickets! I really only purchase tickets to baseball and basketball games so being selected for a seating upgrade is pretty cool!! When my family and friends are looking for event tickets I always suggest checking you guys out first!

This is the worst scam ever. Paid $101 for a reserved parking spot at a concert venue. Upon arrival, was told by the attendant "the lot is full, your QR code won't help you, you can get a refund." Called Vivid Seats the day after to complain and get a refund. Was told I would hear back in 3-5 business days. Called back one week later to follow up and was told by Vivid Seats customer service: "it was a third party so we will not give you refund." Asked to escalate to a manager and was told to hold. Was then told the "escalation team" said no refund. When I asked a third time to talk to a manager, the customer service representative said "I will have to hang up on you now." I was never rude or mad and was hung up on! Will never use them again. Beware giving them your money because you may or may not get the service and you will certainly not be given a refund.

Vivid has no issue taking your money, the next day sorry you have no tickets. Call and you get, "Well we are working on it." How about the seats I paid for would be nice and now you can get your money back in maybe 48 hrs. Use another provider is my recommendation....

I was extremely impressed that a real person called me to confirm that I had received the newly issued tickets for Lainey Wilson. Then I had delays with my laptop powering & he called me back to double-check. It all worked out.

DO NOT USE THIS COMPANY. I bought Noah Kahan tickets at Fenway 8 or 9 months in advance and was looking forward to it for the better part of a year. The tickets were sent to me the day before which is already nerve wracking. I left work early, took the train to the city, and walked to Fenway only to be denied entry. At first, I was told I just needed to download the tickets in the MLB app whereas I had it in the Vivid Seats app. They told me to walk to the ticket booth on the other side of the park and they could help me. I was annoyed but figured it would be no big deal.

Scam. Don’t buy from them. Reseller. Overpriced. Fees, fees, fees. Horrible customer service. We purchased tickets 1 month in advance and never received them. They blamed “the seller” for not releasing them. I don’t care whose fault it was, I didn’t get to attend the concert because of Vivid Seats.

I had bought tickets awhile back to the Ravens game. My friend flew in just for the game and we got our seats upgraded. It meant a lot to him and I to watch the game from such great seats, see his favorite team, and the new helmets. Thank you so much for giving us a memorable experience.

After getting off the phone with Destiny just now, here is my synopsis: Bought two tickets to and April Deftones show on Monday for a someone's daughter as a surprise gift. Turns out teenagers like to go to shows with a full on army of their circle of friends and all sit together...who knew? Either way, after realizing these tickets were no longer to anyone's advantage, I started researching how to resell these things on your website (which I don't know the first clue about how to do) and then decided to ultimately concede and call your help line. Enter Destiny.

I recently had an issue with tickets I purchased that never arrived from the seller. Joy took over my case and made the entire refund process easy and stress-free. She stayed on top of the situation, keeping me informed each step of the way and following up with the right team to ensure everything was handled correctly. Her dedication and commitment to solving my problem really stood out, and I felt like she genuinely cared about resolving my issue. She took a personal approach, making me feel like more than just another customer. Thanks to her efforts, I received my refund without any hassle. Joy’s customer service was outstanding, and her professionalism gave me peace of mind. It's rare to find someone as attentive and proactive in customer service as Joy. I appreciate her hard work and highly recommend her for anyone who needs assistance with ticket issues. She truly turned a frustrating situation around, and I’m grateful for her help. Thank you, Joy!

Where do I even start. My experience with vivid seats was absolutely horrible. I have used Vivid Seats in the past, but because of this, I'm never using it again. I purchased Billie Eilish tickets on April 30th, 2024, concert was on November 3rd that same year. I was told the tickets wouldn't be sent to me until Nov. 1st because the direct purchase websites (venue and/or Ticketmaster) don't send the tickets to the seller until much later. I didn't think anything of it since I had used vivid seats in the past with no issues. Fast forward to Nov 1st, I had not received any email. I decided to call the customer service line since I had spent nearly $2000 for 4 tickets and was not risking on losing that money. The lady essentially told me to be patient and that she was sure the seller was working on it, as well as to trust their '100% Customer Satisfaction Guarantee'.

I had called vivid two times before I actually spoke with somebody who knew what they were doing. Jordan ** went above and beyond to make sure that my experience was successful. Can you I was not treated fairly the first two times and made sure that, he went out of his way to do what he had to make my experience a positive one.

Currently trying to get my presale Metallica tickets for April 19, 2025 transferred to my Ticketmaster. Transfer was cancelled by Ticketmaster! Been calling Vivid weekly getting nowhere. Just being told to be patient and seller will email me, but never does. I am guessing seller sold my tickets for more. These were going to be a Christmas gift for my son! Vivid will not give me any info about seller or when I will get tickets! I spent a fortune on these and will be disputing with credit card soon, I can not afford to be out that money via this scam! I don't do concerts often so thought this was the way to go, obviously not. Customer service is lacking and protects the seller more than the buyer! DO NOT RECOMMEND and will not be doing any further concerts. These virtual tickets systems are nerve wracking!

Excellent customer service, very helpful, kind and courteous. I was having trouble downloading my tickets on the app and he helped me download my tickets just in time for the big game. I am very pleased with the service that was provided and will continue to purchase my tickets through Vivid Seats. Let’s GO Niners!!!!

Alex was great. He informed me in great detail, of a special offer. I appreciated the outreach very much. I was grateful for his thoughtful, informative approach. It was a pleasure dealing with him and Vivid Seats. I look forward to using Vivid Seats in the future. It was an absolute pleasure. Thank you!!

I've purchased quite a few times from Vivid Seats. Most recently, I did a purchase for a basketball game next month.

Recently purchased 2 tickets for Tyler, the Creator at the United Center in Chicago on 6/30/25. Specifically selected Section 308 but when the tickets were transferred to me by the Vivid Seats seller, they were for Section 304. If I wanted that section I would have chosen it in the first place. I realize that the "fine print" says the tickets will be "comparable" but those are 2 very different sections at the United Center. When I inquired with customer service, I was told the tickets that I received were an "upgrade" per the fine print on their Seat Savers policy. If the seats I received were 1 section over on either side of the one I chose, then perhaps they would indeed be "comparable" but 4 sections away is definitely not "comparable." Nor is it an "upgrade."

Did not get access to tickets before the game. Called an hour before, and on-hold continually. Eventually just bought another ticket at the box office when event was 30 minutes in. Refund refused. Worst service ever!

I got Shakira concert tickets and New England Patriots tickets from Vivid Seats. I like the availability of tickets in a particular section. The site is also user-friendly. However, the fees are higher. As for the reward system, I think that there was a $30 max on something and it seemed it was inconsistent. They say 15%, but it's like airline points. They say these are good for four flights across the US, but maybe across the state.

Vivid Seats is good for secondary market tickets. I've been able to get the seats I wanted at the price that's good. They also seem the easiest one to use. We just bought Taylor Swift, Indiana State basketball, Indiana Pacers basketball, and All Star weekend NBA tickets. We had a credit for one ticket and I was wondering why I did not get a bigger credit for tickets I just bought for Taylor Swift. But I saw that I have to buy seven more to unlock that. It looks like for every 10 tickets, you get the reward.

I got Arkansas Razorback football tickets from Vivid Seats. We've used their app in the past for concerts and it was pretty good. It was also simple to use.

I've used Vivid Seats before and I received the tickets right away. I like the rewards where I get dollars off of my next purchase and recently, I bought tickets for the Vikings game.

I've had a Vivid account for a while, and I've gotten sports and concert tickets from them. The site is simple and the prices are comparable.

I bought a Royals playoff game ticket from Vivid Seats. I like the rewards thing that they have and the ease of use of the app.

I had a credit on Vivid Seats from previous purchases, so I recently bought Travis Scott tickets from them. Their online portal was easy to use.

I've been using Vivid Seats for a couple years, and I always get my tickets when I buy it from them. We've bought 10 or 15 events through them, and they've given us money off some seats. We tried to buy seats a couple weeks ago for another game we went to from another provider, but they were unable to deliver the seats, so we used Vivid Seats again. The confirmation is quick. It just depends on when the event is, how far out we buy them. Sometimes, the universities don't release the tickets right away. For college football games, they won't release them until a week or two before the game. Then you get the tickets pretty quickly.

The purchasing process went well as did the e-transfer. But the expensive seats that I purchased for a UTK football game, were not what was indicated in the "view this seat" option of the website. I was second row from the top of the stadium and that was NOT the view I saw when clicking the seat. Very disappointing.

I found the process very easy to procure the tickets. In addition I was surprised when Vivid Seats reached out to me and offered better tickets due to my purchasing history. Now, I want to use them for all possible ticket purchases. They have a very loyal client moving forward.

Figured out everything.

After countless hours spent trying to resolve the issue with our Eras Tour tickets, Richard was not only incredibly helpful and kind, but he also managed to secure replacement tickets for the ones that were stolen. We are so grateful for him! We had the time of our lives thanks to him!

I tried 3 times to use chat. Today a person responded & asked me 2 questions & then silence. Earlier in the week your twitter account did respond to my post. So, I decided to try direct messaging them. Mara responded, listened, got to the bottom of it and I COULD NOT be happier with the outcome. Excellent customer service and turned this person who wasn't going to suggest Vivid to anyone to for sure telling folks!

Yesterday I had not received my tickets and it was less than two hours before game time. I had called Vivid Seats the night before and that morning and had gotten nowhere outside of they would email the seller to resend. Then I reached a customer service rep who was so helpful and did everything she could to help me out! She have moved my seats and sent them to me immediately and I am so grateful for what she did. I just wish I would have gotten her name to add it here!

VIVID Seats broke my heart!! I traveled to Miami with my daughter to see Taylor Swift. I bought 2 tickets on Vivid and paid for them with PayPal But the tickets never came to me and they blamed the seller. How can they do this to people??? I even got a call from Vivid as I stood outside the stadium and Taylor was already on stage to verify that I bought the tickets and they assured me they would be in my email in a few minutes. Well guess what. They NEVER came through and I NEVER saw Taylor. SOOOO disappointed. I would not trust them!

I have used Vivid Seats for many years. It wasn't until this summer when I purchased Front Row tickets for Daryl Hall and received Row 15! I paid over $1000 for two tickets and received a location that literally cost a fraction of that. I tried without avail to work with them directly, but repeatedly received canned, lengthy answers that went in circles to nowhere. Vivid Seats claimed that this was a comparable location. If you have ever been in a concert, everyone understands that the front row is just that. I contacted my credit card company and they investigated my claim and refunded my money directly. I will NEVER purchase from them again.

Excellent customer service! Had tickets sent or delivered to the wrong address and they replaced them. Thank you soooo much! I would recommend to any and all friends and family! Plus the tickets were cheaper using this site compared to other apps. The customer service agent was so kind & helpful. She tried everything and then when all else failed she was able to replace my tickets. Thank goodness!

Vivid Seats. They sold suite tickets to a basketball game that already includes a parking pass. However the tickets that were sold through vivid seats did not send a parking pass with the suite tickets. When I messaged the customer service they said they cannot do anything about it. They are selling the tickets as if it is the same exact tickets however they exclude some of the benefits which is basically fraud in my opinion. They did not write that it does not include some of the benefits that suite tickets come with. They had the audacity to ask if I would like to resell my tickets so they can steal more money off of me.

Please stay away from this company. This is a scam. I purchased tickets in February’24 ($456) for the Usher concert for my daughters. I’m less than 24 hours away from the start of the concert in October 28th ‘24 and I still haven’t received the transfer. Look up the BBB reviews. People are saying the same thing. They are paying a lot of money to be your 1st choice on Google but don’t be fooled. Try another site. You have been warned!

App did not work so I could not access tickets before the game. Refund refused. This was after paying Vivid and its unexpected 33% service charge, downloading the app, creating an account with password, repeatedly attempting to login and speaking with vivid customer service.

I bought 7 seats in a suite to the Taylor Swift concert. My tickets all had a number on them and they said front row in the suite. Unfortunately (for us) there were only 6 seats in that row, leaving one of us w/o a seat. Customer service reviewed our complaint and they said they do not guarantee a seat, only the suite - even tho we had seat #'s on our tickts!!!! Their warranty/guarantee info is 28 pages long, so do not expect any refunds for anything!! They do not care. Very poor customer service.

I've used Vivid Seats a ton. I like their process with the stamps. People get the 10 stamps, and Vivid Seats blends the average cost, then people get their money for that amount on the 10th seat. It's really cool that they offer that, and that actually inclined me to use Vivid Seats. Plus, the price is fair. The only apps I have download are theirs and StubHub's, and I usually just go through Vivid Seats and buy my tickets. Everything's been good.

Vivid Seats charged me $2,400 dollars for tickets that listed at $1,200 dollars on Ticketmaster the next day. When I called to cancel within 24 hours of the purchase. They denied me. DO NOT USE VIVID SEATS!

If you are Canadian, do NOT under any circumstances use Vivid Seats! They advertise as Canadian dollars and then go ahead and charge it as American and then refuse to refund for them misadvertising! I was quoted an amount all the way across the board until I went to buy something for my kid and didn't have the money to do so because the USD conversion was almost double what I agreed to. I called customer service and showed them the proof and they said, "Too bad so sad. Our policy is we are an American company and charge American dollars, even if it says CAD, you should know it's USD. That's an estimate, not your charged price."

Ridiculous customer service. Ever since I’ve purchased the tickets I have not been able to access them, I asked for a refund. The representative helping me said I can obtain one with just the screenshot of the tickets since I’m not able to transfer them back to them. Turns out Vivid Seat representatives go back on their word and are not allowing me to get my refund when I have told them millions of time I can not transfer them ever since I’ve obtain them into my Ticketmaster account. They promised a refund. I’ve even emailed them screenshots of my conversations with their representatives and nothing has been done. Ridiculous service.

Essentially, I bought Timberwolves tickets from Vivid Seats and they normally just transfer tickets to me through an app and then I just scan a bar code at the game. I hadn’t received my tickets yet and the game is tomorrow, so I contacted them and long story short they wanted me to log into the app under a different user name for a guy named Austin but his username was Mohammad something at gmail.com and use a different password and go from there. I expressed my caution about doing this, but they assured me it was safe. I deleted all financial apps from my phone, and I tried the login credentials they provided and it still didn’t work. Then they wanted me to contact the seller directly and said he’d walk me through the process of getting the tickets. All this after they charged me hundreds of dollars for a ticket “delivery fee”.

I purchased Adele concert tickets from Vividseats in June 2024. It is now October 2024, the concert is in 1 week and I still don't have the tickets! They have this convoluted system that claims they will transfer the tickets to you via email and then you have to accept them directly into your Ticketmaster account and only on your phone. I did all that back in June after paying $2,700 for tickets. Those tickets still are not in my Ticketmaster account. It says 'your tickets are not quite ready, check back later'. For 4 months! Ticketmaster blames Vividseats by the way. I tried getting help from Vividseats and they did nothing but drop the call, again and again. It's a scam. My entire trip to Vegas is ruined.

I want to personally thank Kenneth for providing me with exceptional customer service and getting me replacement tickets. He called each time he said that he would, ensuring I was satisfied and that my order was fulfilled. He was the best representative that I spoke with over the past month while awaiting ticket transfer. Thank you Kenneth. We appreciate you!

Vivid Seats is reliable. We got tickets for Travis Scott and I like the fact that they give us incentives, especially when you purchase 10 tickets.

I purchased through the app for a game and it was a dumb decision. I would not use Vivid Seats again. There are other apps that I like better that give you a total number, like TickPick. They show you the total with all the fees upfront and it gives you a very good view of your seats.

Vivid Seats is a SCAM SITE!! Buyers Beware! Purchased Taylor Swift tickets through this company and the tickets were never delivered ($3000+}. Tried calling Vivid- recording demands you use virtual chat, figuratively a bot then a human- I was offered replacement tickets they didn’t deliver, contacted Vivid customer service AGAIN. Promised another set of replacement tickets they never sent! Missed out on the concert, TOTALLY UNTRUSTWORTHY AND SCAM!!! Never again!!

I purchased some tickets from Vivid Seats that was supposed to be delivered electronically. They never came to my email or my junk email. They would not resend the link to get them nor would they refund my money! I would never ever ever order from Vivid seats again! TRASH!!!

I bought a parking pass for the Brandon Lake concert on Vivid Seats for 58.89. When I arrived to Channelside Garage, they had general public sales for $30 on site. It was a waste! Not only that but someone must have bought a cheaper pass for $22.50 and resold for more than double the price. If you want to be taken advantage, make sure you buy here.

I can't stress enough how ridiculous the service fee is. I can almost guarantee the seller doesn't get the complete sale price, and even if they do it is still RIDICULOUS, shame on you guys and the NFL.

The customer service agent I chatted with assured me that someone else would get back to me, but I have not heard from anyone at Vivid Seats yet. The tickets I purchased were misleading and not what was described to me. The description was incorrect, and I did not receive what I thought I was purchasing.

I purchased tickets for a comedy show because I first seen the tickets advertised on their website. Looking for additional information about the show I went to the venue website and realized I was charged double the price for the tickets and an extra $100 for delivery of the tickets that had to be picked up at the venue the day of the show. Be careful because I paid $298 for two tickets while the 2 persons sitting next to me paid $150 for two tickets.

I've gone to Atlanta Braves spring training the last several years. I use Vivid to find my tickets. Your site is easy go use (even for a non techie like me), and I learned last year that the system works fine at the game. Prices were competitive and it was easy to see location of seats. I'm confident it will work just as well this year.

My only complaint about using Vividseats.com is the fees associated with buying tickets. They are out of hand. Sometimes they are up into the hundreds of dollars. This seems like highway robbery. In some places it is actually illegal. If these got under control, It would be a much more desirable place to buy tickets.

Good place to buy tickets and some lower fees compared to others. Just a little pricey sometimes to compensate for lower fees I imagine. Overall love it though! There's a lot of events and parking passes for events. This is the only ticket place I use and I appreciate the service they provide.

Vivid Seats is a scam, they sell fraudulent tickets to people and cancel their tickets that people bought at the last minute. Never do business with this website. Please research other reviews and you'll see it's a reoccurring problem for many people who purchased tickets from this site.

Let me start off by saying that this company has great customer service. But I would like to shine light on the wonderful lady named Nicole who helped me with a very stressful situation. She was kind and patient! She made sure to not only accommodate me but she also went above and beyond to make sure my overall concert experience was the best one. She stayed on the phone with me till my ticket passed and I was actually in the venue. That kind of customer service is hard to come by these days! I have endless gratitude for her kindness and hard work. Nicole is truly an exceptional person and an even bigger asset to this company!

DO NOT PURCHASE PARKING PASSES. You will never receive the QR code that the parking garage attendant NEEDS to scan AND Vivid Seats WILL NOT refund regardless of their 100% satisfaction and “vetted” sales. Once you get the email saying your purchase was accepted and the transfer was made. That's it. No refund possible EVEN THOUGH YOU NEVER RECEIVED THE PARKING PASS WITH QR CODE.

If I could give Vivid Seats no stars I would. We bought Bryson Tiller tickets for October 18 in Albany. We spent $620.00 for 4 tickets. The morning of the concert Vivid seats reseller decided to resell my tickets. Can you say Scam. The buyer is not protected. DO NOT I repeat DO NOT use vivid seats. If you get scammed you will have no recourse. Customer service does not care about the customer.

Vivid Seats has been fantastic. The only site I will ever use to get my tickets and I love the perks I receive for buying tickets. The go to place to get tickets. I have about 5 friends that have signed up and also get their tickets through vivid seats because of how highly I talked about y’all.

Accidentally placed an order for seats to a football game while researching different options. I realized my accidental purchase right away as I needed to update the quantity from 2 to 4 seats. I had called Vivid a day later due to them being closed then a death of a friend. I explained the situation and wanted to buy more seats or cancel and rebook etc. I explained that I understood there all sales final statement which by the way is very small print compared to other sites like Ticketmaster. They were unwilling to help and told me to resell the tickets. Which then I realized the scam.

I purchased tickets over a month ago. It’s the day before the concert and I don’t have my tickets yet. After over 3 hours on the phone with them today they still haven’t been able to send my tickets. They are telling me to drive the 5 hours to St Louis and the tickets should be available 2 hours before the concert. Not acceptable.

We got to our venue and realized the transfer to the app had not occurred. We called customer service and they were able to verify and resend our tickets in enough time for us to make the show on time. They were courteous and helpful through the entire encounter and helped relieve so much stress.

The person who helped me was amazing. I am very grateful for their assistance and how much they cared about making things right. A lot of customer service representatives are dismissive but this agent was the best! Thank you so much. I will always remember Vivid Seats taking accountability and look forward to my next purchase.

I ordered tickets months ago for the US Grand Prix, after not getting my tickets and many calls I got downgraded tickets or a cash back with no time whatsoever to buy other seats with no explanation or apology. Save headaches. Don’t use Vivid Seats.

I have found that Vivid Seats have the best prices, and so far have had really great experiences with everything I have purchased. I Definitely love to recommended this app to all of my family and friends when purchasing for any events or experiences. Vivid seats has now been my to go to when looking for purchases to every events.

My husband and I love going to country concerts for date night. So, we use Vivid Seats for it. They're the easiest. I always use the app. I love it.

I was very displeased with the service charges. But Vivid Seats had a cheaper ticket. Whichever site has the cheapest tickets, that's where I would buy them.

I like the convenience of purchasing from Vivid Seats. I've purchased lots of events.

I recommend Vivid Seats to everybody. I have an account with them for a very long time. I did some concerts before, but I mainly purchased football game tickets and parking. The website is user-friendly. I get to see the seats. I know where I would be. What I see online is exactly there when I get there.

There’s so much going on because of the category five hurricane and shipping delays and a ticket going to the wrong address they were so sweet to help me. I haven’t taken time off in nine years so this concert means a lot to me which sounds a little dumb, but it is what it is. But the professionalism, and customer care that was provided really shined with this phone call. The level of de-escalation from a of upsetting situation was impeccable and the application of support by letting me know that she was there to help however she could and she did and she got me answers and we found a plan that worked!

Had THE worst experience, to the point I will be going to our local news station. I spent a ridiculous amount of money to see ELO, and the ticket were behind a damn screen... COMPLETE obstruction... Couldn't see stage!! We ended up having to buy a second pair of tickets 2 minutes before show started... JUST so we could see ANY part of the stage. I was in tears with the amount of money I spent on seats that PROMISED to be no instruction!! THREE calls were made to Vivid Seats, and they said they would research it, as the seats were supposed to be no instruction...

Vivid Seats is a ticket sales place, and I've gotten concert and sporting tickets from there. Everything is expensive these days. The tickets are as well, but I'd tell people to purchase tickets from there.

I can’t explain how frustrated I am with my FIRST and LAST purchase on the app. In addition to the prices being more than 5/6 times more expensive than what the artist sells for. I bought Billie Eilish’s ticket in Boston to celebrate my 21st birthday, trusting in the guarantee that I would receive my ticket before the show and my dad traveled from Florida the night before JUST to help me to get in the show, but 1 hour before I still hadn’t received it. I contacted them and they said that since I bought it on the same day, it would be available 20 minutes before the show, so I went to the show and no ticket was sent, which gave me an anxiety attack that made me feel so ill.

I received a call. My tickets to an event were upgraded and I was to receive an email shortly to claim them. I received the email and tried to claim them and was not able to do so. I received another email that said the upgrade was cancelled. I called in and spoke to a rep and sent 4 emails with a pic of the new tickets to claim them, but was told none were received then I got disconnected and never received the new tickets.

I've used Vivid Seats before, and I've never had any issues. If I wanna sell and transfer my ticket, I'm able to.

I type in a game and I randomly pick whoever shows up the best. I buy at StubHub and Vivid Seats. I'm not loyal to any of those and I just pick one. I compare prices a little bit but mainly, it's who came up through Google the quickest for me. With Vivid Seats, the online ticket purchasing thing is easy. It’s a good place to find tickets, just like the rest of them.

I have a lot of tickets bought from Vivid Seats. I go through them because there's money coming back for all the tickets you purchased. But I don't like that when you look for a ticket and it's $1,000, that ticket is actually costing you $1,350 with all the taxes and service fees that they have. The Super Bowl ticket costs $3,000, but it could end up costing over $4,000.

I like Vivid Seats. It's what I use primarily to order any tickets. The app is easy to use. Part of their rewards program is where if I bought a certain amount of tickets, they would give me some credits back.

THEY ARE A RIP OFF. NEVER BUY FROM THEM. Hiding is lying! They charged hundreds in fees. Customer service blames the customer, but when asked to show you the list of fees on the website they can't. The owners should be imprisoned.

I purchased 2 tickets for the Cleveland Detroit playoff game in Cleveland on the 12th. All seemed fine with the order, but after Cleveland won tonight, Vivid cancelled my order saying the seats were not available. They were clearly available when I placed the order. After Cleveland won tonight guaranteeing the 5th game I’m sure that Vivid decided that they could cancel my order and sell the tickets for a higher price. What a scam.

Richard was the Best, he should get pay increase. He made sure I had my tickets. I’m a senior and he was very patient with me. Your company is great, Everyone I spoke with was great. Please let Richard know how much I appreciate his help. He was absolutely wonderful helping this senior.

I had a terrible experience with Vivid Seats. The seller of the tickets cancelled my tickets with no communication days before the event. I purchased new tickets. Then days later the tickets were sent again. Vivid Seats claims the tickets were delivered and refused to give me a refund. The customer service was terrible and I would NEVER use this service ever again. AVOID at all costs.

My wife has used this company several times in the past with no issues, unfortunately my experience is quite different. Upon arriving at the venue for Chromeo and the Midnight September 20th my tickets were denied. Multiple security staff tried to scan my tickets, a supervisor was called over and had me uninstall and reinstall the AXS app, the tickets still wouldn't scan. Because there was no valid scan we were sent away. Vivid Seats did an investigation which only said the tickets had been issued, and that it must of been how I tried to scan the tickets. I am completely dumbfounded. I missed my favorite band and was denied a refund.

I wish there was a ZERO STARS option. DO NOT USE THIS COMPANY! They are a scam! I ordered 2 tickets for a concert (The Steel Wheels). Tickets were $25 each plus "fees", totaling $32.50 each, which would total $65. My card was charged $109.36 with no explanation of added charges. Also, the tickets were resold by someone else. This is a second-hand ticket outlet. They refused to give me my money back. Then, the concert itself had to be rescheduled. I never got notice from Vivid Seats and when I called to see if the (already overpriced tickets) I received would work for the rescheduled show, they put me on hold for over 30 minutes going back and forth with a "supervisor". The final verdict was that I would need to purchase new tickets for the rescheduled show and my tickets from the earlier date were invalid and I would not receive a refund. DO NOT USE THIS COMPANY!!!

Nice and easy to use and good customer service. Never had an issue with using the app. I was quickly refunded for a baseball game that was cancelled for weather and they even gave me bonus credit. I have received upgraded seats. Very reliable and easy to use app. It’s very useful for any type of event.

Vivid Seats is disgusting. Their customer service is awful. My event got moved to three months away to a date I could not make AND 1 of the tickets they sold me is fake. They didn't even give me a refund for the 1 fake ticket because they said I "accepted it" and their advice was to google how to sell tickets. I understood that I have to sell the tickets, but I asked for a refund on at least the 1 I could not sell and they would not give it to me or give me ANY solutions that were helpful. Never ever use Vivid Seats.

Always great. I recently this past weekend you StubHub and after purchasing a ticket, receiving the ticket, my order was canceled an hour after. I was on the phone for 6 hours fighting with them and still ended up having to buy a third ticket and still waiting on my money for the ticket that I never got

Absolutely terrible experience with Vivid Seats. I purchased 6 tickets for an event, and they only provided me with part of my order. When I reached out to their customer service for a refund or to get the rest of my tickets, they were completely unhelpful and rude. They refused to take responsibility for their mistake and didn’t offer any resolution. It’s clear they don’t care about their customers at all. I paid for a service I didn’t receive, and they just took my money without providing any solution. I will never use Vivid Seats again, and I advise anyone considering them to stay far away. Worst ticket vendor I’ve ever dealt with!

Richard was wonderful today. When four of my eight tickets didn't arrive he was kind, knowledgeable, and patient. He also called me back (!!) to check and make sure I received everything, and walked me through how to set up the necessary accounts. I am such a fan of Vivid Seats after this! Highly recommend.

I was worried because a destination event’s tickets had not yet been delivered only 2 days before the event. I spoke with a Vivid employee who was extremely responsive & helpful. He called the Seller while I was on the phone & followed up the next day. All was solved. Phenomenal Service, he & Vivid should be commended. Thank You!

I accepted the transfer and all 8 tickets say pass disabled - see photos. I sent an email and never received a response. My phone settings and Ticketmaster settings are up to date. I do not know if my tickets work since they say disabled.

My experience was seamless and I loved getting to use my reward credits. The credits were what motivated me to purchase my tickets through Vivid Seats and not a different company. I loved how easy it was to find tickets in my price range and how quickly the tickets were transferred to me. It gave me a nice sense of security. Hope I earn some more rewards!

My customer service agent, Chelsea, was the most professional, best agent I've ever come across in this industry. Her follow up was phenomenal. When my tickets got cancelled she helped me get new ones without issue! She was awesome! She followed up with me on multiple occasions and called me back every time. I did not have to hound her. She did exactly what she said she was going to do.

Used VividSeats for the first time to get tickets for Oasis. The service fee was hidden until checkout, which was pretty annoying. After checkout, I got an email from them saying they will deliver the ticket ONE DAY before the event. That makes absolutely no sense. Now I am stressed wondering whether the tickets would be real or not for THE NEXT YEAR. Absolutely regretting the decision to use VividSeats.

Very bad experience, am never using your platform drove 30 miles for a show and still the ticket was showing processing and never got cancellation or acceptance email, paid for parking, was waiting in line just to know that the broker never accepted the ticket and customer service was not even close to being helpful

I purchased ticket for Carolina Opry. Day off I look at my app Vivid Seats. There are three areas. Last area being ready. My tickets never said ready. I messaged the company. They never solved my problem. Vivid seats is a scam. Do not use them.

I am forgetting the name of the person that just helped me (Nisha possibly?) but she was AMAZING. She listened to my concern, gave it it's due diligence, and also checked on me while I was on hold to reassure me I hadn't been forgotten. Customer service work is so tough and I really appreciate her warmth and care. Thank you!!

Overall satisfied with the experience. The process was made simple and easy. I have been using Vivid for many years and will continue to use them. The reward program is also very favorable. I have received credits towards future concerts making a process that much more enjoyable. I have yet to run into any issues with vivid.

I bought tickets to Caifanes. I looked the venue up and it's not caifanes. It is a tribute band. Tickets are $30 cheaper through venue. My issue is still not resolved. This is unacceptable and I can't believe Vivid would allow this type of nonsense. I will definitely not want to buy tickets from vivid unless they correct or solve my problem. I am disappointed with the service I was promised or provided.

I always trust Vivid Seats to deliver the tickets timely, and this was no different. The tickets were delivered via Ticketmaster very quickly after I bought them. The fees are always a little high, but I was glad to see the Vampire Weekend concert. I will definitely be using vivid seats again in the future

No problem at all. You get the best seats that are available. If you have a problem you call. They will work with you to get it resolved. Just like to add they have the best courtesy and respect talking to you. The map they show you, the price section and where you will be sitting is helpful so you can see the stage and then you can get the best possible tickets available.

I’ve used Vivid Seats since last year and have always had smooth transactions. I’m not sure what happened this time but truly unsatisfied. Never got my tickets & customer service wasn’t really that helpful. There is now an “investigation” going on. So hopefully everything pans out. Hopeful but if not will have to rethink this ticket site.

Called 5 times regarding an issue with receiving my parking pass for the Usher concert. Every person I spoke helped me to best of their ability but the last person I spoke to went above and beyond, I wish I remembered her name but what I do know is she has outstanding customer service. Prime example Treat Others How You Would Like to Be Treated! Thank you so much for resolving my issue.

My wife bought rodeo tickets through Vivid Seats not knowing she was buying them from a scalper service who added on additional outrageous charges. General Admission tickets directly through the vendor were $20 a piece. She bought what appeared to be upgraded seats for $38 a piece. She was charged $138 for two tickets!!! She wasn't aware of this until she saw her bank statement! Vivid Seats does not allow the consumer to view the tickets until a few days before the event to be sure they get away with screwing you! Unbelievable the scam this business is running. We will warn all of our friends about how she was ripped off by Vivid Seats. Absolutely disgusting!

Never had an issue with any part of ordering or receiving my tickets. We have had great time with amazing memories at all the concerts we have been to just this year alone. And can't wait for the ones we still have to attend. Thanks for helping us have these memories.

It is everything you consider. They are a scam master. They sold me 2 SF Symphony Concert tickets at discount, for 9/25/24 Lang Lang Gala, and charged to my credit card. The way they emailed me the e-tickets was quite strange at the first place already. We went all the way to the door that evening, all being told at the gate that those two seats were bought originally by someone else!! The ticket office confirmed that the e-tickets did not look like what they issue.

I turned on to Vivid Seats because of the NCAA tournament a while back and recently, I bought sports tickets from them. They're a pretty good reseller of tickets and it seems like they get a lot of people reselling their tickets on there. Vivid Seats is better than Ticketmaster but they have to be mindful of their fees. If they get too high, they're going to scare away my business and some others.

Bought tickets for Tampa Bay Lightning v Nashville Predators pre season game in Tampa on 27 Sept. We had travelled to Orlando from the UK on vacation and had bought the tickets online a few weeks prior to our trip. We arrived in Florida on 26th Sept whilst Hurricane Helene was ongoing. I contacted Vivid that same evening to enquire if the game was still on due to the hurricane to be told that it was. I further questioned this as it seemingly contradicted any common sense approach and everything that was being broadcast on the news channels in Florida but their agent then simply terminated the online chat.

This was an awful experience. Their website claims "If you're not completely satisfied with your plan, you have 10 days to cancel your plan purchase and request a refund, provided the event date has not passed, you haven't attended the event or initiated a claim." I miscounted the number of tickets I need and contacted customer service 20 minutes after the purchase and was told there was nothing they could do. No refunds. No cancellations. Both people I spoke with (on phone and in chat) both told me they were the senior customer service rep, and there was no one to escalate to and no manager to assist. Their rationale was a single line hidden in their terms and services on a different page, behind another link. This is nauseating. After informing them of the textbook bait and switch, THEN my customer service representative went looking for someone else

The person who exchanged my tickets was very professional, quick and resolved my issue to make me very happy. Would love to always have her as my agent. Great service and knew what she was talking about. You can tell she had experience. She should be promoted to a higher position.

On June 10th, 2024 I paid $533 for 2 excellent seats at the Charlotte Skyla Amphitheater for a Kaleo Concert. We flew from out of state and stayed in a local hotel expressly to attend the concert. On September 19th, we arrived at the Skyla Amphitheater only to learn the venue had been changed to a much inferior indoor place with no seats. We were now expected to stand in the mosh pit, where people had paid $69.50 pp. So right there, we've already been overcharged by $394. We are older and one of us has spinal injuries, so standing isn't an option for us. I asked what we could do to get a seat and we were made to pay another $90 each for seats way to the side with very poor view of the band. In fact, we could only see one band member from our seats.

I've purchased tickets for various events across the last few years, including concerts and sporting events. The website is good. I’d prefer if there's a way to see the ticket prices with the fees before I get to the checkout, but other than that, it's easy to get around. Vivid Seats has a good rewards program as well. Once someone buys tickets, they get stamps and once they get enough stamps, they get money in their account based off of the price of each stamp for each ticket they bought. If someone uses Vivid Seats enough, it's worth it versus some of the other sites that are out there.

With Vivid Seats, we were able to get all of the seats that we needed close enough together versus the other places.

Purchasing tickets is easy. I just have to wait for the email from the seller. But I've been getting my tickets. I like the reward system. I purchase 10 tickets over time and get a ticket valued at the average price of those 10. Overall, good experience.

Vivid Seats is okay. I hate all the extra service charges, but I thought it was fine. I wish that the service charges wouldn't be so high. They had the tickets that I was looking for. Pearl Jam was great. I'd seen them before. It was a great concert. Wrigley is a great venue.

Bought very expensive VIP tix to a festival. Received wristband but no shuttle passes which are included. Called, texted, emailed and Vivid Seats says not included unless specifically stated. However the listing didn't say wristband only, it stated VIP pass. No help from company. Big problem as now they are sold out. Not a good experience at all. Won't use them again and making a claim with my credit card company.

I would give Vivid less than one star if I could. Horrible, super expensive, they totally misrepresented the location of the parking space it sold, claimed it was "Hollywood Bowl Lot A" which was a lie, and would not refund. I will never use them again and I suggest you do not either.

I heard about Vivid Seats last year for a concert I wanted to go to and tickets were cheaper. The purchase experience was easy.

We purchased a $500 print-out parking pass from this site, only to find out it was invalid and rejected at the event. When I contacted customer service, they promised to send a Denial of Access (DOA) form for me to complete and I never received it. It seems like no real progress was made to resolve the issue or refund my money. This experience raises serious concerns about the legitimacy of this site.

We originally had tickets to see a concert but that tour got canceled. And instead of giving us cash back, they gave us a credit through Vivid Seats for 110%, so we had to use Vivid Seats for the second one. It worked out that we were going to New York anyways and Usher happened to be in concert, so we decided to use the credit that we had with Vivid Seats and buy us tickets. They were good to work with. We usually shop among Vivid Seats, StubHub, Seat Geek, and a few others to see which one's got the best options. Then we go with who's got the least amount of fees included on top of the actual ticket because that's usually what the clincher is. I hate paying $300 for a ticket and have to pay another 150 for fees.

I've purchased tickets from Vivid Seats for sporting events and concerts. They always have really good options for seats at good prices. Their website is also very good. I've had good luck with it in the past and I recommend it for purchasing tickets.

Someone from the company called me this morning and was understanding about my situation and will refund me for the tickets!

I never received my ticket. I called for weeks to fix an email error and no one could help me. They refuse to give a refund even though I made every effort to fix the error. I will never use that platform again. I’m out $125 plus the price of a new ticket to the event.

It’s really terrible that I buy the tickets from Vivid Seats then get them sent to me from SeatGeek so I have to download that app and make an account just to receive the tickets I bought from another site plus all the ridiculous fees on top of that. Not sure why we have such insane fees when the tickets come from another site and I have to download the new site just to go to the game. Makes zero sense, if I wanted to purchase from SeatGeek that’s where I would’ve been looking Instead of vivid seats. Moving forward I might as well do that.

Two items to address. I purchased two tickets (Section Orchestra 103, Row J, Quantity 2,) through the Vivdseats website on 07/24/2024. Upon arrival to the venue, I was notified that the tickets I purchased were 1. Not in the same row nor next to one another and 2. One of the tickets had already been scanned half an hour before we arrived to someone other than myself. That is after an hour's worth of driving from the other side of town to celebrate my girlfriend’s birthday by taking her to this show.

I found it very easy to get the tickets I wanted at almost last minute and ease with transferring them to my family. I appreciate not having a Hassle when looking for tickets, even when they are not in my area. I had a great time getting to the event and found it easy to get in as the tickets were transferred quickly.

The parking pass I purchased this past time was useless. The parking lot was almost 5 miles away from the event and when I arrived there I was told the shuttle only runs to the airport. I showed them the email where it connected my event to this particular parking lot and they said to get my money back because it is wrong. I ended up having to drive to the event and pay again for parking somewhere else. I will never purchase parking through this app again.

I purchased some tickets and the coupon code was released shortly after I purchased the tickets on the same day. I called to get the coupon code applied and they said no. It seems to me that for customer service you could be able to take care of the customer, especially when there's a coupon code to remove fees. I enjoy the rewards program or else I would've given this a one star review.

Yesterday we went to the event at Peggy goo and we managed to get in because we couldn't scan one of the two tickets and we were able to get in, we asked them to send us another one and they told us that the order number was not the one, it was lie! We didn't manage to enter the event and at the moment I'm in negotiations to get my money back from the insurance company, which seems very difficult! I'm very sorry.

I've purchased NBA tickets, NFL tickets, and concert tickets from Vivid Seats. The website and the app are both easy to use. I like that Vivid Seats rewards you with cash to use for other tickets. It slowly adds up. When you open up the app, I had finally bought enough tickets that I had $50 reward that I could use towards another ticket. I also like that I can see the ticket fees when you're looking at purchase price.

I purchased 4 tickets to Detroit Lions on 9/15/24. The morning of the event I clicked on the link to download the tickets to my phone. The download suddenly stopped & message said check back later. Spent 2 hours on the phone with customer service, they kept me on hold & never fixed anything or had an explanation. We drove to the venue still without tickets at 12:30, game starts at 1:00. At 12:30 I received an email saying ticket download was cancelled!! It was my son’s 22nd birthday gift so we bought another 4 tickets. Vivid seats has still not refunded my first purchase or contacted me. Horrendous experience, customer service clueless as to what’s going on or when this will be resolved. Buyer beware. Do not use Vivid Seats!

I purchased a parking pass for the Hozier event at the Gorge. The ticket I was sold made it seem as if it was required to have it to get access to the venue. When I get there, no one checks the parking passes and people parked where I paid to park. Vivid Seats customer support refused to help after they did their investigation because it took too long and now they weren’t liable. If you buy any type of ticket on vivid seats expect to be scammed.

I was purchasing tickets to a Dodger game. I was trying to apply a credit. I was on my PC and I couldn't figure out how to apply the credit. I called customer service twice until someone finally told me I needed to buy the tickets on the app on my phone. I'm not happy it took me so long to get my tickets.

Meisha helped me follow up on a case regarding a set of tickets I purchased for Bellator in San Diego that took place a few weeks ago. Meisha notified the team of my situation and made the process very quick and smooth. I attend events like this one quite often so this high quality of help is very much appreciated. Thank you for the help.

I bought a last minute ticket to ELO. I purposely bought a seat in the 1st row of a section near the stage so I could see. Upon arrival, there was an issue w the ticket and I had to stand around while they verified if my ticket was valid. I was moved farther away. It was a nice location, but I couldn't see. I tried to contact customer service to find out what went wrong and there's been no answer. I won't use them again.

I saw an ad or a marketing ploy when Vivid Seats first started selling tickets and I wanted to give it a try because we used StubHub in the past. I used to have season tickets through a couple of different places and I travel a lot for business. So, it's hard for me to keep those seats. I got sick of selling tickets and just waiting on the money to get to me. And it just wasn't working out for me at the time. Vivid Seats had a program where I got a couple of free tickets a couple of times, which was nice. But recently, I've noticed that the fees are starting to get outrageous.

I've been using Vivid Seats for quite a while now. I used my points on my last order when I got tickets to the Tennessee and Alabama football game, and while my experience hasn't been the best, Vivid Seats is working towards resolving the issue.

I've been using Vivid Seats for a while now. It's not a huge benefit but if I spend a boatload of money on tickets, I can save a few bucks. It would be cool though if they could lower the transaction fees. If I spent $300 on a ticket, they charge me another 60 for electronic transaction fee.

I looked up NFL tickets for a football game that I wanted and the tickets on Vivid were the cheapest. Purchasing them was pretty easy and so fast. It was just like purchasing anything else online. The fees are always disappointing, but that's not the vendor's fault.

I've used Vivid Seats multiple times before and I've never had an issue. Also, I get credit back on certain purchases. I would use them again.

I got tickets for George Strait, Bailey Zimmerman, Metallica, Luke Bryan, and Jason Aldean thru Vivid Seats. It was simple and easy to purchase from them. They're cheaper than StubHub, and you get money back for every ticket that you buy.

Vivid Seats gave me the ability to search for tickets. It showed the stadium and gave me a picture of the view of what the seats would look like. The pricing was clear and easy. The rewards were easy to earn and it is automatically applied. Then the tickets are put on your phone like a digital ticket. That allows you to get into the event without having to print anything off. The rewards program takes the average of all the 10 tickets that I purchased and it gives me that amount of value off of the 11th ticket I buy. It was easy to use and saved me about 50 bucks this last go around. I would not use any other platform but Vivid. I like them.

The last three or four times I bought tickets was from Vivid. I've downloaded their app and it's real user-friendly to me and I'm not really tech-savvy here. The last tickets I bought, I used some points or rewards I had built up. I like that.

I used Vivid Seats because it was the link that they sent me when I bought the ticket. It was good but the fees were too high.

We've been going to sporting events for a couple years now. I heard about Vivid Seats when I googled options for purchasing tickets to sporting events and I used it most recently because I know I had a credit on there. We purchased football tickets. The purchasing experience was real easy. You can filter it down to what you're looking for as far as price points you wanna stay within, sections you wanna avoid or sections you prefer, and the number of tickets. Also, it lets you know what your price is inclusive of fees and taxes and everything. It's spelled out pretty simplistic. And the added bonus of getting rewards made it even better. I don't know any other site that have given rewards and I've used all of them over the course of the past five to seven years.

I use Vivid Seats to purchase all tickets to concerts and sporting events that I go to, I always find the best deals on tickets and the rewards system is countlessly helping out each time I’m able to reach the 10 stamp requirement for extra off our tickets. I would definitely recommend it to others as I’ve told people all the time about how helpful and useful vivid seats is