Vivid Seats Reviews

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About Vivid Seats

Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats serves as the middleman between customers looking for tickets and sellers. It has sold over 100 million tickets and has a 100% buyer guarantee and a reward program.

Pros
  • Easy access to event tickets
  • Rewards program
  • 100% Buyer Guarantee
Cons
  • Ticket prices can fluctuate
  • Fees increase total price

Vivid Seats Reviews

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    Page 28 Reviews 5045 - 5245
    Punctuality & SpeedEase of Use

    Reviewed Oct. 12, 2017

    I googled the tickets and clicked on the website. I chose my seats and then paid for them. I didn't have to pay to make an account with this website which I really enjoyed. The tickets were easy to pay for and I trusted the website with my payment information. It is user friendly and loads quickly. I enjoyed using this website compared to other websites that do similar things because this website was very easy to use. If I was confused about a certain part I used the help option. It is sometimes difficult to see vacant seats. This was the only feature that I was having difficulties with. Some of the seats should vacant one minute and then the next it would be taken.

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    Reviewed Oct. 9, 2017

    It's a pretty easy site to use with the events I want. All of the seats I was able to obtain were amazing and weren't offered at any other site. I simply looked up the event I wanted to go see then I selected the type of seat I wanted and clicked purchased where I proceeded to make an account. I made an account before purchasing so that I would have a profile for future purchases. I was happy I was able to attend the event that I wanted to go to. All the other sites did not have tickets for the event that I wanted to attend. But I would like there to be more events/tickets available. It would also be nice if the payment system was streamlined, other than that I like Vivid Seats the way it is. It's a perfectly functioning system that provides the customer with what he wants.

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    Reviewed Oct. 7, 2017

    Decent, would buy from again - The features in the website looked nice and thought out. Although I did have a lot of redirecting problems so I was sure if it was just the website or my internet. It was awful. It took me over an hour to order 2 tickets. Everytime I was almost done it'd close out and start all over again. It was easy to find everything you were looking for on the site, though. You could even see upcoming events and such which was pretty interesting. The payment was simple just like every other website. But the whole redirecting thing had me stressed out.

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    Price

    Reviewed Oct. 6, 2017

    I made an account so I could be notified about available tickets for a sold out concert I'm looking for tickets too. At this point I've just used it for research but will definitely use to purchase if tickets come up in my price range. I really like the ease of the map feature when searching for tickets and the color coding system so you know exactly where the seats are that you're looking for.

    I like its clean layout that doesn't feel cluttered. I also like that it shows events near me right at the top of the page, and that the search by filter function is on the homepage at the top so you don't have to go hunting for it. I would just like to see more ticket options. It seems like they don't have as many tickets available as StubHub or Ticketmaster at reasonable price ranges. But I realize that that might not be the website's fault and more of a matter of where people are choosing to list. Overall this site is one of the easier ticket purchasing sites to use.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Oct. 5, 2017

    The Vivid Seats website is very easy to navigate. I was trying to secure the right seats for an upcoming football game and realized that I needed more info and some help. I called the Vivid Seats' number and made contact. The representative was very informative about the seating situation in the arena and he explained to me what would be the best ticket for me. I was trying to secure the right seats for an upcoming football game and I realized that needed more info and some help. I called the Vivid Seats number and made contact. He was very professional and courteous and helped me purchase the tickets I was looking for.

    We got 3 tickets plus a parking pass! The tickets were sent when they said they would be, THEY WERE GREAT seats!!! Absolutely perfect! We were able to exit easily (because of VIP PASS) after the concert which was a much bigger bonus than when we arrived (we got there early). Such a great experience. JUST KNOW you will pay more for the tickets, but... for us it was worth it! Would definitely recommend them.

    However, tickets were purchased by someone else and I couldn't use the tickets. I called customer service to ask if I could decline the tickets. After being on hold for 30 minutes. I was told no I couldn't, but I could accept them and resell them on the same site. So I accepted. Upon trying to sell the tickets, I was told by the sales department that customer service was wrong. My tickets are mobile tickets and can only be sold by professional ticket sellers. She actually said customer service has no idea how the selling process works. So why are they customer service. The worst experience I have ever had. Not one person was willing to help. All they wanted was the money.

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    PriceOnline & AppEase of Use

    Reviewed Oct. 4, 2017

    I like the ease of finding the event and being able to choose what seat you want at Vivid Seats. They have a layout of the venue and you can pick and choose the seat you want. I love doing this as it helps me compare prices of seats from different areas of the venue. And it is very easy to order tickets on Vivid Seats. First you have to make an account. This helps for future uses so when you come back to the site, it has your info already for you to use. Then you search the event you want to go to. Then you look for the seats that are available and you choose what seats you want. Checkout is fairly easy especially if you have an account. They have your credit card info on file so you can pick that as a form of payment. Finally, you either download the tickets or they are mailed to you. Overall, it's fun and simple to use Vivid Seats. I find their website features more appealing than others.

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    Customer ServiceSales & MarketingPriceEase of UseProcess

    Reviewed Oct. 3, 2017

    Vivid Seats is easy to find and access. They also have a very easy to use website. The prices were as good or better than other sites. The customer service is fantastic and can easily answer any questions you may have. So far, it works great. But even though their prices are fair, I and most people I know would always like and benefit from lower prices. Vivid also needs to get their branding out in public more, away from the computer or internet. This would then lead people to look them up on the computer or internet. Bonus for Vivid and more customers and sales.

    Vivid works great and others should try it. My experience was outstanding and I encountered no difficulties at all. Friends of mine have also said the same thing. I didn't expect it to be such a smooth process. I will definitely use Vivid again with no hesitations whatsoever and I would definitely recommend checking them. Try it, you will not be disappointed.

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    StaffEase of Use

    Reviewed Oct. 2, 2017

    I made an account and it was very easy to use the site, I had bought tickets for a upcoming event and it was a very simple purchase. I very much like the quick load times and the easy navigation of the site. A common issue is slow, unresponsive websites but is not a concern with this site. I would like to see what this site has to offer in the future and the changes it decides to make to its homepage.

    But I would add more visual attractions that draw attention which increases the chance that a user will click to see what it is. This will also increase the amount of time a user spends browsing the site and searching for more information. What would really help with this is possibly a new font or graphic designs. Capitalization is another tool that could be used to draw attention to the site. This overall was a very impressive hands on site that I am guaranteed to use again. I will very likely refer a friend who may also give a review of the site as we have similar opinions. All in all I love the site. Keep up the wholesome work and thank you for the amazing memorable experience that I am not soon to forget.

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    Process

    Reviewed Oct. 1, 2017

    When you are ready to purchase your ticket you are given an option if you want to make an account. The process is easy and not very difficult. If you have an issue there are places you can go and ask questions. Also I like it when you enter the Vivid Seats website and you don't have to put your area in. You can automatically get tickets to events that are near your location. While the experience was good, I hate the fact that there aren't much information about what is going to occur during the event. I want to know more details about the event.

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    Vivid Seats Company Information

    Company Name:
    Vivid Seats
    Website:
    www.vividseats.com