Vivid Seats Reviews

I had to call Vivid Seats help multiple times to secure my tickets and Vesper was by far the most helpful in resolving my issue. She was especially key in allowing me to enter on time as doors had already opened and I still did not have access to my tickets.

Vivid Seats never seems to let me down. Was out of town on my way to event when I was thrown a curveball and unable to access tickets. Customer service was quick and efficient to get tickets for me and my family. I can’t recall service agent name that helped but she went above and beyond to help and get me to my event.

When we arrived the seats were already taken. The couple showed us the exact seats we purchased. Went to customer service and they gave us new seats. Seats that were given to us were nowhere as close as nice of seats. We were disappointed in our experience. Would like to be refunded for our seats and poor experience.

Vivid Seats is very user-friendly on the app and it’s good quality. The tickets will be sent to you via email. I like that when you buy 10 tickets, you get the boost or the percentage off of tickets.

I've always used Vivid Seats. I use them twice a year and recently, I bought tickets for the Indianapolis Colts. We're going next weekend. I just wish ticket providers would lower their fees.

I purchased two tickets to a concert through Vivid. The email recommended that the tickets be "delivered" before the date of the concert which consisted of the tickets being sent to the wallet on my phone. After the date for the concert was changed and I wasn't able to make it on the new date, Vivid stated that I was unable to get any refund on the tickets because they had already been "delivered". Marc the customer service person was not helpful and did not assist with my issue.

I bought a ticket off of your website with a credit from a concert that got cancelled and it was fake and I was really mad I almost started crying. That’s how upset I was about it. I just wish that you guys wouldn’t have did that. I don’t think I'm gonna buy tickets from here ever again.

I love the rewards system. I of course wish it was more aggressive so that I received more freebies or monetary credit to be applied towards ticket purchases, but grateful for what is in place. I used my most recent credit of $108 towards a shoe I was on the fence about. So glad I got to go at half price thanks to Vivid Seats!

Had an easily rectifiable situation with Vivid Seats that cost me over $250! Bought tickets to a football game back in April that was scheduled for a Saturday in October. Two months later I get an email from vivid seats telling me that the game was changed to a Friday night... for which I wouldn't be available. Called to get a refund and was told they couldn't refund my $255.50, that they can only refund for canceled events. BTW...svc. charge for 5 tickets...$63!!! Really? Done with vivid...see ya! I learned my lesson.

Can’t get my ticket until game day. That is ridiculous. The school has released all tickets. The seller should send them but Vivid won’t contact them. I’m not traveling clear across the country to a game just to show up and never have received my tickets. Don’t say this is industry standard to avoid fraud. It’s so you can make the most $$$ possible. Greed at its finest, ticket industry is a mess!! And Vivid is part of the scam.

Tickets on the app were advertised on app as "clear view" with a picture of a clear view, but I actually had an obstructed view. Will never use Vivid Seats again. What a ripoff. Stay away from vivid seats.

I was going to buy tickets through AXS but I checked Vivid Seats and they had tickets for cheaper and they ended up being in a VIP section. It was a no brainer to get tickets through Vivid seats for cheaper than AXS especially when they were VIP tickets. It’s also nice to be able to redeem rewards after getting 10 stamps.

I will change my experience after I receive tickets.. game is in 48 hrs and I still have received the actual tickets.. and have to send to family in advance.. stated instant delivery and paid extra charge for it as well and 2 days out and still waiting. Also reached out to customer service about it in which they assured I would have in time.. but I feel this is cutting it close especially without any communication on exact date and time..

Yanks Red Sox bought 3 tickets for over $100 and used built up credit. Got email to claim tickets. Could not claim. Called support line and chat team. Was told I’ll receive them before the game. I did not receive them before the game. I was late to the game bc I was waiting outside the subway to make sure I could access the tickets beforehand. Ended up having to buy another 3 tickets from another site. Overall a terrible experience as my credit card was still charged the remaining balance and I used my credits I built up over time as well. I understand it’s a marketplace but when a seller puts tickets up for sale on your site you should hold it in an escrow position since you’re the middleman in the transaction. So thank you Vivid Seats for turning what I thought would be a great night into me being late for the game and having to buy tickets from a different site.

I am extremely upset with this company. My first time using Vivid Seats was yesterday and I will never use them again. We bought tickets that showed as available for three people and got a call about 5 minutes after stating the order was confirmed and that we should receive the tickets by email shortly. We then noticed we hadn't received our tickets and called Vivid Seats. The woman said that the tickets were no longer available and that the previous representative made a mistake.

Every time I buy a ticket I’m always shopping on Vivid. Your staff makes it easy on me and I love saving money. I will always continue to buy my tickets for my venues through Vivid and I love how you get your 11th one for free. You also save money too by getting credits towards your next purchase.

If I could put zero stars I would. They have a buy now pay later option through PayPal, which I clicked on to do and it said 52 month but it took $600 and they will not give me back my money. Then they tried to tell me that wasn't even on there. I have a screenshot that literally shows it. I'm sure if you look it's clearly there! Does that sound like a scam to anybody else?

Originally a 1 star review. Vivid has since reached out and made good on this issue. I will continue to use Vivid Seats for my tickets. Vivid has been able to resolve every issue that I've ever had purchasing tickets through their app.

Never use this site. Seller provided tickets that were in no way what was listed and Vivid Seats chose to upload the sale, as the seller "provided a ticket that was delivered and claimed it was accurate." There is apparently no buyer protection or recourse for sellers misrepresenting sales. Avoid at all costs.

I saw tickets in row 1 of section C for UCF vs. Florida Gators football, and I didn't buy due to excessive fees. Then Vivid sent me an e-mail to buy the same seats with a 15% discount. The discount didn't work, so I called the toll-free number to buy the section C row 1 tickets. However, when I checked the confirmation e-mail, I actually was given section C row 11. Then when I called and asked them to fix the mistake, they didn't fix it. They only offered to investigate the original phone call where my mother and I told the lady 3 or 4 times about the section C row 1 seats. I guess my word wasn't good enough. Maybe the lady didn't understand me. I would never have paid that much or even asked for row 11. To make matters worse, they sold the row 1 seats again to another customer. They even sent me an email informing that the row 1 sets were sold to another customer. What a bait and switch scam.

I recently purchased four tickets for a Tennessee Titans game through Vivid Seats, and my experience has been extremely frustrating. I specifically sorted my search by row to find front row seats, and the website returned tickets listed as row AA, which I believed were front row so I purchased them. However, I ended up receiving four tickets in row Y instead.

The app is very easy to use and has great prices, I would highly recommend this app to other people because of the great prices. It is very simple to find the events I am looking for and I see myself using this app a lot in the future. Thanks.

The fees are just too much. I feel like this is the last time I will buy tickets through here. We looked on Ticketmaster and unfortunately, they were not on there before but tickets right next to where we’re sitting were available on the aisle, where we can actually select the seat and see where we were sitting and it’s not such a gamble, and they were the same price as the seats we bought, but $200 cheaper because of the fees. As horrible as Ticketmaster is, and as much as we try to go to other places to do business instead of them, unfortunately, I understand they are a bigger company so they can possibly charge less, but these were sell tickets as well and still $200 cheaper. The fees are where the pain is at. Scalp is already horrible, it’s just makes it so much more unbearable. You can buy a whole other ticket for the fees sometimes. The other reason is because you never know your seats going to be. It’s hard for tall people to be scrunched in sometimes, especially with disabilities. Thank you.

I ordered tickets and received confirmation. The confirmation indicated that I would get the tickets the day before the event, but I didn't get them. I trusted that they would be sent since I didn't from them otherwise, so I waited until the day of the event. When the tickets were still not available, I used their chat service in an attempt to get them. Their chat system is a joke. If I even minimize the screen to get my order number, the chat disappears and I have to start all over again. It took a long time to get to a rep, and then they responded slowly. I was told that the seller didn't have the tickets available. I have no idea why Vivid Seats didn't contact me to let me know this ahead of time. I ended up getting a refund and having to buy tickets elsewhere at a much higher price since it was the day of the event. I will NEVER use this service again. Their customer service is a joke.

What a relief! After 5 calls to support, I finally got a CSR with English as their native language!! The previous 4 calls took almost 2 hours, and they still couldn’t understand the circumstances. This time I only had to explain 1 time and she handled the rest perfectly! Hiring call centers out of country is not smart business. They may be able to read and write English, but they don’t understand what is being said to them. I explained the situation multiple times with each one of the previous CSRs and they took my case in the complete wrong direction. Knowing that there is at least one US based call center makes me comfortable enough to continue using Vivid for all my event tickets. Before today, I had decided to delete the app. Now I’m reinstalling it. However, if I ever need support again, I will call and hang up on every csr that has to read aloud their greeting to be able to pronounce, until I reach a native English speaker.

I signed up for this app and have used it extensively for a couple years under the impression that my loyalty and the amount of money I have spent on this site would be rewarded with an occasional surprise upgrade. This was an empty promise and clear bait and switch. The fees have continued to rise to a point that is ridiculous. I’m NOT happy with my account right now.

SCAMMERS.... Gave me the runarounds regarding my tickets that I never received. Called every other day for three weeks straight trying to retrieve seat numbers for tickets purchased and was told I needed to login from the app, click a emailed link and then they said I couldn't use my phone to retrieve the tickets. Told me I could only use a desktop. When that didn't work. I was told I needed to only retrieve tickets through google.com search engine. All of that to still not receive my tickets. SCAM SCAM SCAM.

Tickets are reasonably price compared to other purchasing sites, and are delivered in a timely manner. I have never encountered any problems when using Vivid Seats. I also like the rewards program that is offered when you make several purchases using the site. Good experience all around and can always buy tickets with no issues!

Every ticket to any event I have purchased is perfect and timely. I have not had any issues. I would and have recommended Vivid Seats to many friends who currently use Vivid Seats. I love the reward system. It is very helpful and useful ok last min events. I love Vivid Seats. I definitely plan to use the app for multiple events coming up.

BUYERS BEWARE of Vivid practices and refusal to provide support to the buyers on their website. In April of 2024, I purchased 6 tickets to the Auburn vs Arkansas football game on September 21, 2024. They were purchased for almost $1000 which included the Vivid fee of almost $250 with the full understanding that Auburn would not release the ticket until early August. At the time I thought I was buying from a reputable company and I was excited for my family to be able attend the event. Due to unforeseen circumstances, we are not able to go. I would like to sell the tickets to try to recoup some of my cost.

We had got a parking pass to the NC state game Vs Tennessee. The ticket was 50 dollars to purchase. Prior to the purchase we assumed it was a normal parking pass. In the mail it said it was for a specific time that was not specified. After trying to get a refund because we had to purchase another parking pass, we were told that we didn’t follow “specific instructions” by some Indian man, although it never told us we had to arrive an hour before the game to use the parking pass. I’ll never use this for tickets ever again, you lost a valuable customer.

Only reason I’m leaving 5 stars is cause of Vesper. She was the only one that cared and helped me until my issue was resolved. I would have missed my concert if not for her help. After spending 3 hours on the phone and getting no help from anyone I was lucky to reach Vesper and fixed everything.

Bought a GA lawn concert ticket for about $100, my friend found the exact same ticket the next day for $47 from Vivid. I couldn't believe it and searched again and all that was available to me was higher priced tickets. While her search at the exact same time yielded cheaper ticket prices. I'm not sure if I'm only shown higher ticket prices since I've purchased multiple tickets and have credit to "get your 11th ticket free". After I've used up my remaining credit there's really no reason to continue using Vivid.

Have had a few small issues but always got my tickets. Always got my tickets or my credits in the amount of tickets. Always end up satisfied. I know my money's in safe hands when buying from Vivid Seats. Will continue to use Vivid seats for all of my event tickets.

Ticket pricing is all over the place and ticket resales are ridiculously priced. Otherwise, experience was ok. The fees and transfer fees are expensive in my opinion and I don’t really see why they cost that much? Physical tickets don’t cost an extra fee to get them into your hands.

Elise is one of the best, most caring customer service reps I’ve ever worked with. She helped fix a tough situation I had with Ticketmaster and I couldn’t be more happy, thrilled how she solved the issue for me. Truly above and beyond service by her and I’ll do business with Vivid now forever because of her great effort. Thank you!!

I would recommend purchasing tickets ONLY if you can get an instant download. I purchased a ticket for a concert that was sold out a few weeks after my initial purchase. The seller never uploaded my ticket, so the day of the event I started calling the Vivid Seats customer service number. I was greeted by a pleasant person who assisted in calling the seller. The seller assured her that he would post the ticket within the hour. So, I proceeded to continue traveling to my venue. An hour before I got there, I called again to let them know my ticket had not been sent out. They attempted to call the seller a few more times and did not receive a response. I was told I could go ahead and get a refund or wait until the start of the event to see if the seller would upload the ticket. I opted to wait given that I was now closer to the venue than to my home.

Vivid seats are terrible. I called and talked to three people. I couldn't get my ticket for parking. No one helped. I ended up getting a Uber. I told one of the people at vivid I told her I traveled from Chicago to Las Vegas to see a game. She was no help so I asked for a refund because I couldn't get the parking ticket. She was, "Oh no. We don't give refunds." So I lost money. They are terrible. I almost didn't get my game tickets and they don't care as long as they get your money. I will never ever give them my business again.

Their company has poor customer service. The Agents would not transfer me to a manager. They refused to refund me for them miss my email address. I had to pay for more tickets at the box office. I never received the initial tickets via email.

They are deceptive in the marketing with overcharging you for your tickets as well as providing no refunds even same today. I purchased my tickets by mistake and when I immediately tried to get a refund because of the mistake there was no way for me to receive a refund.

I think too many tickets were sold for this concert. There was not a single open seat in GA and strict standing areas that were full and security was pushing us out of them if we even had a single foot out of the line of standing areas. We had to stand up top with no view of the stage because it was so full of people who couldn’t find places to sit.

Kenneth was extremely patient, understanding, and helpful. I feel confident that I'll be able to show my tickets when I arrive on October 6th. God bless Kenneth! I now understand how to show my tickets. I am old school and wish I could print out my tickets, but Kenneth made me feel comfortable.

A pleasant surprise! Almost too good to be true. Definitely will be favoring Vivid for future concert tickets! I got two tickets to a show for free, and two more tickets to another show, front row using the rewards I had accrued. This really is an awesome service! I will definitely be using it again and again.

I’ve tried to disconnect an email to the ** app, yet the email here was **, yet a $120 parking pass was sent to an account I can’t access… EPIC FAIL!!! Make sure the email used here is what your third party vendors use or send the tickets via this app. So annoyed, will NEVER buy rangers tickets here again. Maybe none… It’s not that hard. Yet, here I am with $500 in the mix and may not have access to any of it because you can’t use the email on THIS ACCOUNT.

I do love that I could find seats the day of the game. I love that I could "see" the view from the seats before purchase. I do not love that $38 tickets cost $54 after all the fees and said $8 a seat on each ticket. Felt a bit slimy.

I unknowingly bought stolen tickets for Taylor Swift from VividSeats.com. Needless to say, the tickets were very expensive and I was distraught. I called VividSeats, and while it did take a few phone calls over the course of several days, VividSeats worked with me to rectify the situation. I was given replacement tickets and the customer service representative was amazingly helpful. He went above and beyond for me and the company held up their Buyer Guarantee.

I’ve had a good experience with Vivid Seats in ordering tickets to baseball games and even a concert once. I have recommended it to a few people and even downloaded the app for one of my friends to their device. I will definitely use vivid seats again in the future.

What a nightmare! Bought concert tickets and get tons of spam emails making it hard to find the tickets. Finally find a ticket email only to find out I have to download another app (TIXR) to see my tickets. Took multiple tries to get set up on TIXR and had to spend nearly an hour on the phone with their support. What a joke! Two apps to be able to get my tickets? Still cannot verify the tickets until a couple days before the event as they are not visible until then.

Worst experience. Purchased tickets for an event that is 9 hours away from my home. I made trip arrangements, car rental, hotel, gas, days off. The day of the event I was send an email to a link that did not work. Reached out to customer service and I was told an “investigation” would be open and I needed to wait. It’s been over 24 hours. No tickets were ever delivered. Call customer service and they refuse to transfer you to anyone. Unreliable. No care to the customer issue.

After a terrible experience on the phone with another customer experience representative who would not give me their name, would not let me talk to someone else, and was one star (not Amber), we chatted with Amber who was efficient, quickly helped me solve issues, and was kind. Great service!

Great service! Thank you!! Awesome customer service and I am a very happy customer. This was an offer I received from you guys and I feel like a valued customer. Vivid Seats is always showing why they are my to go for tickets. Reliable, always have the best prices and know how to take care of their customers.

Shacoya stayed on the line with me for over an hour to get my tickets. She was SO SO SO INSANELY HELPFUL AND I CANNOT SAY ENOUGH GOOD THINGS ABOUT HER!! She deserves a raise and a promotion because I have never had more helpful customer service ever than her!

Unfortunately my tickets didn't arrive in time, Virgo personally saw to it that I got a full refund. He is the best! Professional and polite! Thank you again. I highly recommend this service for anyone who wants peace of mind. I had been live chatting with a live agent, but service was spotty

I have over $1,000 in rewards "credit" and used the other $600 left over from my POSTPONED NOW CANCELED Aerosmith tix from Nov, 2023 for Journey/Def Leppard on Sept 4th. I am not working, unenjoyment has run out and I literally have $0.61 in the bank with $1.78 in cash. I NEED MY MONEY BACK!!!!

Question answered about upgrading Tickets. Was not able to upgrade but reasoning explained. Used the email option to give my question and response was the next morning with clarity and choices to look at when looking to resolve my situation. I was in an obstructed view zone and didn’t know it when I bought the tickets. Thanks

I purchased tickets to the Hollywood Bowl for an event on August 29, 2024. My email confirmation stated Estimated Delivery Date is Wed. Aug 28, 2024. On August 28, 2024, I inquired about the status of my order because at the Hollywood Bowl, to order food to be delivered to your seat (for certain seats), you must place the order by 6 pm the evening before. The response I received from VIVID SEATS was "As you can see, your tickets will be delivered to you on or before August 28, 2024 till 11:59 PM." The response said "will be delivered." See Photo.

Shannon ** was the BEST! She was very understanding of my situation and she helped me through the whole process. She took her time to explain and answered all my questions. I appreciate her so much for going above and beyond! :) Thank you, Shannon. You definitely made my day.

Truly the best third party ticket seller. They always have responsive customer service and the app is just so fun with all the games they have now. The rewards system is unlike anything I’ve seen for ticket sellers. I love being rewarded for my silly fan girl habits. Love you guys.

The prices are good and the time between ordering and receiving tickets is very fast. Vivid Seats is great for concerts and sporting events and I like the UI compared to other ticket apps. It would be nice if there was a feature that let you view individual seats on a seating map for better accuracy and assurance when buying, but overall I like this app for buying event tickets.

Fantastic so easy to do. The phone call was amazing and the money was in my vivid account the next day. I will continue to use vivid seats for my future ticket buying experiences. Never had an issue. I got my credit back before I had to even contact anyone.

My link had expired when I went to access my tickets. Jenn your representative who took care of this matter was fabulous.. She was courteous, helpful and handled everything in more than a timely manner.. This is was the most pleasant experience, in handling my mess up.. You have a customer for life.. Kudos to Jenn - she is the best... I could not be happier.

The customer service rep was great. He stayed on the line until the issue was resolved and found my tickets thanks so much to him! Wish I remembered his name. Great energy and customer service. Thank you.

Tickets sent to the wrong email, he helped me get it taken care and tickets sent to the right email within 20 minutes. Even called back to follow up. Was a great help and would recommend Vivid Seats to a friend for sure. Thanks again to the staff and me ever who assisted.

I know tickets owner has until the last day to send me tickets, but is not fair to be waiting for so long and don't have news on them. It will be more professional if they say, Must be delivered in 5 days and not to wait so long.

Great selection, easy to navigate and purchase tickets. Vivid seats is the only place I purchase tickets from. Takes no time for the time you order the tickets, until you actually receive them. Very easy to buy tickets and send to another person. I will always recommend family and friends to order tickets from Vivid Seats!

I bought tickets to WNBA game for daughter and teammates a week ago. Tickets were due yesterday but never came. I called Vivid. They tried to get me to take worse seats for same price. I saw seats in same area as my original tickets but they would not let me have them. They said I could buy them at a higher cost. I felt like it was bait and switch. Would never even try them again. I bought from competitor and paid hundreds more since it was last minute. A sickening experience.

I used some of my credits to get a parking pass for the lions game Saturday and it never specified I would have to print out a hard copy to use the parking pass. You Should let us know that before we buy something like that. Waste of $36 credit, and I should get it back since I was on the way to the game.

I had an issue with a fraudulent parking pass I purchased, and Kanesha was an absolute lifesaver in getting it resolved. She was professional, attentive, and truly went above and beyond to ensure my situation was corrected quickly. Her excellent customer service turned a stressful experience into a positive one. Kanesha’s dedication to helping me out is a testament to her commitment to her job and to the customers she serves. I highly recommend her and Vivid Seats for taking such great care of me. Thank you, Kanesha!

They were really quick and efficient and extremely nice. They were able to help me in less than 5 min. The first part of the call was a bit annoying because it was hard to type the order number from the email but it did make the actual call fast.

Bought a ticket on a whim, got great seats, paid a good price, and had a wonderful time. And with the additional bonus of using my built up credits, I only paid a fraction of what the thickets were selling for. Made for a great end to my trip. I will use Vivid Seats again soon.

It was great! I was a bit worried at first about the printed tickets as it might have already been used or wasn’t going to be valid as it didn’t have my name but it was still accepted! I was so happy and everything arrived to my inbox super fast! Very convenient!

I love how easy it is to navigate through the app and find the best options that fit my needs!! I highly recommend Vivid Seats!! The process is very simple and they always provide the best quality for your desired needs! I can always come to the app knowing I will get the best value!

I had no trouble ordering, paying for, and receiving concert tickets. No problems with using the tickets. We got excellent seats. It was a last minute decision to go to the show, bought the tickets day of the show. Steps to get tickets were easy to follow. Had fun at the show.

Scam. They charged me shipping for the delivery for a digital ticket, charged twice as much as Ticketmaster in fees and once my tickets came I got a ticketmaster email?! So they literally acted an additional intermediary between ticketmaster and myself and they gaslit and bullied me in customer service when I brought up these incongruences.

I love the tickets we get but the so-called "service fees" you charge are OUTRAGEOUS. The charges are 35% of the entire cost! We recently bought $1300 tickets and then you charged over $500 on top of that, PER ticket. That'd be excessive for both tickets combined, let alone per ticket.

Updated on 08/26/2024: Update - they called today and offered to refund for the missed day. I would certainly not do business with them again, but appreciate some resolution to this.

I have had a great time using Vivid Seats especially to get tickets to my favorite teams. The tickets are easy to find for my events and are always delivered and delivered on time! I will definitely continue to use in the future to get to see sporting events and shows.

I had an issue with some tickets that I purchased and the customer support team was awesome in helping me fix the problem! They were responsive, nice, and stayed on the line until I confirmed that everything was correct. Some of the best customer service that I have experienced in a long time. I can't say enough good things about Vivid Seats. Thank you.

Richard went above and beyond to find out what happened to our tickets for our venue this coming Saturday. He kept in constant contact with me throughout the day until our tickets had arrived via email. We were so happy to know for sure that we would be able to attend the play we purchased tickets to for our anniversary. Thank you Richard for exceptional customer service.

I purchased parking in the BP lot at Kauffman stadium for the Royals baseball game. Parking map was full of different alphabet sections. Upon arrival to area I discovered that the parking was across the busy street in a gas station (BP Gas) parking lot, wasn’t even at the venue and was twice the cost to pay at the station in person.

Mara was extremely helpful with my inquiry today. When our original purchase fell through due to issues with the seller, she got us upgraded tickets at no additional cost. She was also very punctual and wanted to make sure we had the tickets in hand before leaving for the concert!

After many weeks of going back-and-forth with your company which my father and I were literally never going to use again, I can honestly say that Jeanette was and remains to be the only reason we will keep using your company for our tickets and recommend you going forward. During the last few weeks, multiple people tried telling us that we got the tickets and our credit card company refunded the money and then took it back because they were told by someone at your company that we did get the tickets. And after multiple hours today, we were told the same thing until we got Jeanette on the phone.

Such a scam! They took my money before I even created an account, sent 5 emails with no links to my tickets. Logging on the app, said no tickets were purchased. Sent an email verification an hour after my event was done and customer service refused to listen or give me a refund! Please beware of these crooks, They are awful!

The process is quick and easy. Just find the event you're looking for, pay for the tickets in the app and have a blast! We had no issues using the app to scan tickets at the parking deck or at the gate. Simple. Stress free. We were thrilled to find such affordable tickets with no hidden fees and stress free experience.

I wasted 90 minutes on the phone with Vivid and still did not receive the tickets I purchased. Will never use Vivid again and you will see that I am one of your best customers. Customer service was terrible and being kept on hold for 20 minutes at a time is unacceptable.

I've bought and sold on several resale platforms. Every once in a while, when you buy same day, you have an issue where someone is literally unavailable to transfer the tickets. Or they have them cross-posted and somebody beats you to them. In this case, I bought a parking pass day of a game (9 hours before the game). 3 hours before the game, no pass. 2 hours before the game, I reached out and said "I'm about to park, I'll make other arrangements, just cancel my order".

I purchased tickets for the Usher Concert in Atlanta through Vivid Seats. Flew in, picked up my car rental, and checked in my hotel. Only to find out the show was cancelled just hours before schedule. Reached out to Vivid the customer service was awful and denied a refund because the show was rescheduled at an inconvenient date. Monday December 9th. The law should prosecute them when a company extorts your money after not fulfilling their obligations. It was not anyone’s fault but the company has no recourse to solve the issue after my time money and days off were wasted. I will never shop with them and I hope the federal government holds them accountable with expensive fines!

Was a little confused with your credit process. Not saying unhappy, but I think your process should be spelled out more clearly. As I am typing this I decided to take another star away. I recently had a birthday and the only thing I received was a sales pitch. My Satisfaction is NOT paramount obviously.

This is a garbage company. They do not offer clear seller guidance, they deliver incorrect tickets, they have absolutely no interest in helping their consumers. If I could give zero stars I would. DO NOT USE.

Holly CRAP!!! I hope I didn't just get ripped off. Worst service I have ever experienced buying tickets. STAY AWAY from this operation. Now I have to watch my credit card statement to make sure they didn't charge for services not rendered.

Received tickets. Vivid Seats would not let me resell before the concert. Customer service told me that I could not sell because the event was “sold out” on their site. I explained that a sold out event might sell well even though I wanted face value. Customer service told me that I could sell through Ticketmaster or StubHub?? The reason I called Vivid Seats is because when I clicked on “sell tickets” I was not directed to a sales portal. Online chat said that there was not a phone number associated with my account so they could not help. When I called, my phone number was associated with the tickets purchased. Asked customer service rep if I could speak to a supervisor and was told “No”. Deceptive and opaque business practices. I will report to my state AG.

Craaazzyy that you guys promote yourselves as a way for people to save money by getting ‘cheaper seats,’ but you let anyone and every scalper overprice their tickets and also give them the title of a super seller despite selling an originally $500 ticket for $2k-$4k.

Vivid Customer for life! Thanks to Ms **! I had purchased some VIP tickets from Vivid for a special concert for myself and my youngest to attend. We were so excited and looked forward to the concert for months. However, upon arrival, and throughout the evening, the concert, the seats, the experience was not what I had purchased nor expected. I had used Vivid Seats exclusively for all of our concerts, program, game, tickets, and music festivals, because of the great prices and packages but was prepared to no longer patronize this company because of the poor outcomes had in this occasion.

After using Vivid Seats several times with no issue I was confident in purchasing tickets to a Baltimore Orioles game on August 23rd as a Father’s Day gift. I purchased tickets in Section 86, the “Bird Bath” which is considered a premium section so I did not mind paying a higher price, $142 per ticket BEFORE the $50 per ticket fee.

Do not use Vivid Seats, it's a scam!! I purchased tickets in April 2024 for a Bruno Mars concert to be held today August 15, 2024. We were really looking forward to this concert at the opening of the Intuit Dome. After many calls over the last several days, as of 10 AM today, I still do not have my tickets that I paid $1,202.22 for. Their agents kept telling me to be patient, that I would receive the tickets but, in reality, no effort was being made to obtain and send me my tickets. Today, the day of the concert, I asked the representative to cancel my order and refund my purchase which she said she would process. I will never use Vivid Seats again!

I recently purchased tickets to a Padres game through Vivid Seats and had a very good experience. The tickets were surprisingly affordable, which was a big plus. But what really impressed me was how easy it was to access and download them. The whole process was seamless and hassle-free. I found the tickets I wanted quickly, and the checkout process was smooth. I received my tickets via email shortly after purchasing, and they were easily accessible on my mobile device. Overall, I'm very satisfied with my experience using Vivid Seats. The combination of affordable prices and easy access made it a great choice for me.

Megan (at extension **) is the very epitome of "customer service." She showed great patience and assistance in helping me add an additional ticket for a football game, guiding me through the swapping of the three tickets I originally purchased and adding an additional ticket, getting me four in another comparable section.

I paid for parking for a Luke Bryan concert at the Kia theater. I arrived at the venue and the email had not arrived. The parking attendant would not let me park without paying a second time. After I received the parking pass and was already inside the Kia forum, a representative said I would receive a refund. Today the company is saying they did nothing wrong and won’t refund the parking. So now I paid 2 times for one vehicle at the forum. Do not purchase from Vivid Seats.

Everything is great about this app. Especially the bonus after buying 10. We go to all Denver sporting events. Denver Broncos, Denver Nuggets, Colorado Avalanche, Colorado Rockies, Colorado Rapids and Colorado Mammoth. Denver sports rule right now and now we have Quarterback in Bo Nix! Vivid Seats is the best ever. #broncoscountry.

They are a third party who will sell you tickets to a sold-out show. That is what happened to me. Buy directly from the vendor or from a party the vendor is associated with. I received an e-mail that my tickets were canceled. I called the vendor and they explained about how third parties take advantage of fans, they buy tickets and sell them when shows are already selling out. Do not use Vivid Seats!

One of the best customer service people to have the pleasure of speaking with. Dealt with my issue quick and efficiently. Was worried about tickets not being sent over. The rep sent over the tickets immediately. Although I don’t want to have another ticket issue I wouldn’t mind because of how great the service is. 1000 times better than the awful people at Ticketmaster.

Got last minute tickets to Jon legend. Purchased tickets at 620pm. Concert started at 7. Was told had to print tickets so had to wait for them to be delivered before leaving for venu. Called helpline and was told had to wait. Kept asking to be transferred to someone who could help as time was ticking. Was told this was against policy. After 30m on phone and 10 m was finally transferred where I was sent upgraded tickets. Whilst this was great, we didn't arrive at venu until 730 as we had to wait to make sure we could use etix. We missed first 30 and spent just under an hr on phone. If customer service had transferred us right away, we could have made the open. Very disappointing and frustrating.

Paid $621 for tickets I never received. Never again. Also ... Never ever use their offered insurance. That too is a rip off. They give you nothing but the runaround. What happened to the "old days" when companies at least tried to operate in an ethical manner?

I spent over 600 dollars on tickets to the White Sox vs. Chicago Cubs game on August 10, 2024. I received multiple confirmation emails, showing me confirmations for both Stadium Club tickets and what looked like game tickets, as they had sections, rows, and seat numbers. Upon attending the game, security would not let me through as it turned out I had only received the Stadium Club tickets, and both types of tickets are required to be let into the stadium. I reached out to customer service twice requesting a refund for my order, which they refused, and both times when I requested to speak to a manager they denied my request, saying they were part of an “escalation team” and were fully suited to handle my case. Overall, I am very disappointed with the service I received. Not only was the information confusing and misleading, causing my family and I to waste our money and time, I felt disrespected as a customer.

I was able to acquire tickets for two huge events in Las Vegas quick and easy. And as a frequent Vivid user, I was able to use my “free” 11th stamp and put it towards our football tickets. And with Vivid’s 100% protection, I always feel safe using them to get tickets. Thank you very much.

I'm writing because of the Extraordinary Above And Beyond Customer Service that I personally experienced due to Richard **'s personal perseverance to resolve the Huge Obstacle that I was having regarding receiving my purchased tickets for a VIP TABLE FOR 4 to the August 16th Friday show at the PONDEROSA STEAKHOUSE BAR AND LOUNGE in Portland Oregon. Because of the type of tickets that I purchased a name change is required through Manager Chris ** 503-345-0300 ext ** or ext ** which has to reflect my name Augustus ** to update their guest registry... I feel confident due to Richard's personal attention this situation will be COMPLETELY RESOLVED SHORTLY... I hope that Richard receives the recognition that I TRULY BELIEVE THAT HE DESERVES!!! Thank you, Augustus

It’s also the best experience and price when looking for last minute tickets. This is my go to ticket spot. And the opportunities to win and be rewarded is such greats add-ons. I would make this recommendation to friend and family. It’s great for planning or just a last minute thing. The pricing won’t make you regret your decision.

Cannot cancel order which is terrible. I’m not sure why this is the case. I would not order from them again. I had an out of state emergency and I tried to cancel three months before the event and they wouldn’t let me cancel.

Vivid seats is a complete joke! Didn’t authorize a purchase of $187 bucks. The purchase was “confirmed” so no refund could be issued. The customer service guy could only read his script and talk in circles. While on the phone I looked up the Vivid seats website and it claimed there were only 2 seats left. The event website had MANY seats available at less than half the price. What a SCAM! DON’T USE THIS SITE!!!

Between the credits for more shows and the swift (see what I did there) response to the terrorism in Vienna, which allowed me to pivot the same night to London - I have been very impressed with Vivid Seats and have recommended it several times while in Vienna. Consider me a loyal customer.

Worst customer service I have ever experienced. Accident hit purchase twice when looking to buy tickets. The website hung up and did not confirm a successful purchase. Unknown to me the system processed my order twice. I immediately called to say the transaction went through twice and that one should be reversed. They refused to help. They kept saying it was my fault and all sales are final. No interest in helping resolve an obvious issue. They refused to let me speak to a supervisor. They hung up on me as well. I have written an email to their support email address with zero response. Terrible and completely fraudulent in my opinion.

We tried for two days to transfer a ticket, kept getting, whoops, something went wrong, try again later. Called in, was on hold more than 30 minutes, gave up. Tried the chat line, "Oh wait, we'll get back to you in 4 hours." After trying 10 more times the next day, the ticket finally transferred.

I was transferred to 3 different people & they gave me 3 different stresses. They contradicted each other with different information. I was so upset, I was literally in tears. I have the responsibility of purchasing 11 tickets for an annual event. I’ve done this for 7 years. This experience has been horrible. I may even go to TicketMaster next year. That’s how bad it is.

DO NOT use Vivid Seats for purchase! Fees are high and customer service is poor. We had an event that was rescheduled 4 times. I could not get a refund (even with insurance purchased) and I could not resell tickets, even though they told me my tickets were eligible for refund.

Fees are almost another ticket price. It’s ridiculous. Like why all the fees when we already paying to see the artist we love. It make no sense at all. Please do better with this. It’s out of control. I brought 2 tickets for 100$ and my total came out to 300$. That’s crazy. Maybe y'all should do give away to help people out and not just over charging people for seats, this is horrible. I tell you. Horrible.

Thank you very much for the ticket upgrade! Very much appreciated and adds to my customer loyalty with Vivid Seats! Customer service was very nice, friendly and efficient. Thank you for that and also thank you for the free ticket after every 10 tickets! Thank you, thank you, thank you.

I purchased tickets in July for a concert and it was postponed. Here it is August and no sign of rescheduling or anything. I call to try and resell my tickets to them. They will not buy the tickets back due to not having a set date, and I cannot get a refund. So, now I am just out of $250.00, and the no concert to attend. Then they respond to sell my tickets on another site.... But who in their right mind would want to purchase tickets with no set date to attend??? Biggest scam of my life! I will never in my life again give them business and I will tell every soul I cross not to purchase a pen let alone a ticket from them. BEWARE! No refunds unless the event is canceled.... so postponed rescheduled does not matter. Even if they reschedule the concert date while you are in surgery. PATHETIC!

Couldn't be easier and the ability to transfer individual tickets to family members is awesome. I have used other apps and Vivid Seats is by far my favorite. Searching, securing and purchasing tickets is so simple, I recommend it to friends and family members. I haven't needed to contact customer service for anything, it all goes smoothly.

I know I ended up buying the tickets, from your site, but I will be using other sites that don’t have hidden fee. The fees were almost $300 on an already overpriced ticket. Overall the tickets were over $1000 for a concert at LCA. I am very confused as of why the fees have to be so high.

Purchased 7 tickets for a baseball game. Only received 6. Went to customer support and they offered no help or solutions or refund. Just an apology. This is a scam unreliable company. Customer service lied to me and wasted my time for 1.5 hours

Excellent service!!! Recommend Vivid seats to everyone. The customer service representative answered all my questions, listed to what I said and was very courteous. I am super excited to continue using vivid seats. The app is always very easy to use and responsive without lag. The tickets are always emailed quickly. Keep up the great work.

I had an experience in that the seller never came through with the product, which is unfortunate in any circumstance but this one especially as the ticketed event was part of our honeymoon. After explaining the situation to Vivid Seats, a very helpful customer service agent was able to review documentation, run it by management, and facilitate a refund. Very happy with how this worked out - thanks Vivid Seats!

Use for the first time, and now the last time. I had trash or delete the email confirmation for the tickets. Credit card charge. After 7 calls to Vivid Seats, nothing. From Ticketmaster and MLB calls, both told me have vivid seats resubmit your email ticket confirmation, this will get your tickets to appear on the ticket master app. Vivid seats gave me the runaround. There goes $378.

Concert canceled and I received credit and quickly applied to another event. Different type of event. Concert for a hockey game. Quick and easy! Flawless experience. I wish I could have seen my favorite band Aerosmith instead going to a hockey game at Ohio Stadium. I was very concerned when the concert was canceled but Vivid took care of me!

We received different seats than ordered due to an error by Vivid Seats. The seats could not be corrected. However, though it took several days, Vivid Seats call and offered us a fair credit as compensation for their error. Additionally, the rep I spoke with was very kind and professional.

Purchased tickets for Chris Brown Concert. They did not validate their tickets. Got to the venue and the tickets were already used. I contacted them to get a full refund as I did not attend the show. They have yet to contact me back. When speaking with the representative she said they do not validate the tickets to check if they were used or not and had no way to do so if someone does sell the tickets. I will never use this site again. They are fraud.

We are on a family mission to visit the Ballparks in the US and Vivid Seats has allowed us to find tickets to numerous games. The app has accurate views from seats selected, ease of transferring the tickets and easy to understand ticket download instructions. Looking forward to the MLB playoffs. Highly recommended!

I remember my helper’s name was like Rajat I believe. They were extremely helpful. I was already at the concert in 403 and right before coming in, I ordered closer seats and was prepared to have to receive a refund due to possibly not getting the tickets in time. However, Rajat was able to get the seller contacted and have the tickets emailed to me. I enjoyed a much closer show than I started with thanks to Rajat!

I ordered tix for a SF Giants game. I didn't get the tix until one hour after first pitch. We missed over half of what was my son's first game. I ultimately received different tix from what I ordered. Customer service was no help and said they delivered tix in accordance with company policy.

The customer service rep who helped me find and download my parking pass for a MLB game was extremely polite, patient, and knowledgeable. When contacting Vivid’s Customer Support Service, I was immediately connected, which was important since we were 15 minutes away from the venue. All around fantastic customer support!

I was having trouble getting my tickets for a baseball game. I called customer service and they were professional and patient the whole time until I was able to access my tickets. I am very grateful for the time and effort that was taken to help me out with the tickets.

I purchased concert tickets from Vivid Seats for a recent show—I had purchased my tickets a few months prior. I understand that when you purchase re-sale tickets to sold out events, you’re typically going to be paying more than face value. But the service fee was really high, almost $134 for two tickets to be sent as pdf file so they were downloadable and printable. I really wanted to see the show, so I splurged. When I checked the site closer the the day of the show, the service fee for the same exact tickets was significantly lower. I got valid tickets and had no problem getting into the venue, but this is dishonest service. There should be a flat service fee and nowhere near what I was charged. For that reason, I am unlikely unlikely to purchase from Vivid Seats again, unless I happen to find a show in the future with a reasonable service fee. I would rather purchase tickets from a more established and well-known ticket re-sale site.

I ordered tickets about three months ago for an event scheduled for August. I purposely bought tickets that were close to the stage because I wanted my wife to have a great experience. I had to contact Vivid customer support since I hadn't received the tickets electronically the day before the event. I was later informed by customer service that there had been an issue with the seller, and our only option was to accept 2 tickets that would be located farther away from the stage! I later checked through Vividseats' website and found out that our initial seats were selling twice as much as what we had paid. This is a scam my opinion. You are never guaranteed what you have paid for since they will literally force you to move elsewhere so they can make more money! I will NEVER BUY from VIVIDSEATS for future events and will strongly encourage my friends and family to do the same. EXTREMELY DISAPPOINTED.

The Vivid rep that called me was able to determine that the mistake was on their part and she made sure I was properly compensated for their mistake. She was very professional and I would use them again. I am satisfied that I was able to be taken care of quickly after the mistake was submitted

If you record your phone calls with the “customer service” representatives you will can listen and understand how I wasted 2 hours of my life to be told that there were no supervisors available. One is getting a “manicure” and then changed that story. Ridiculous. There was an error made in reloading the tickets I wanted to repurchase being an “icon” member. Total run around.

Fees are so high, I’m going to start using other platforms and delete Vivid Seats. Bought two tickets that were listed at something like 140 and they were like 205 with fees! I know Other platforms don’t have this kind of price gouging, and you guys could easily survive without fees that high.

I still don't have Bar Codes for my upcoming Boston Red Sox game. It made me download a separate MLB App but tickets are not complete. Very frustrating that the tickets are incomplete. Why is a separate App needed with separate login needed?

The WORST place to get your tickets - If you want to go ahead and get scammed please use Vivid Seats - Not only did we not get the tickets in time - we were faced with a horrendous customer service experience. Do not recommend - avoid at all costs - you have better luck get your tickets from a scalper outside the venue.

Vivid Seats is a scam. I was never sent good tickets and had to buy 2 more at double the price. Alll week I was getting and ooppps link when selecting the link that was sent to claim my tickets. Not only is vivid seats a scam so was the seller. I hope vivid seats goes out of business.

I was happy with how easy it was to change the name on a ticket that I need to pick up. She was quick, nice, and professional. She asked for my name and zip code and information needed to make the change. The call only lasted 5 minutes. She had to get my name change approved which made me feel safe that no one else could just call and take my ticket (my mom’s name was actually on the ticket before). I wish other sites were this quick and efficient.

They steal your money. I was not able to attend a event and spent 300 bucks on these ticket and they were not scanned or anything and they don't want to refund my 300 dollars back because they said well they can't control the venue's policies of why I couldn't attend the event. I ask for a manager. They won't let speak to one and they won't refund me when I spent my money and I love buying tickets here but don't do it. They steal from you.

Richard's guidance and help got me through a stressful moment with my WWE tickets. I was not able to see my tickets and Richard walked me through my first time experience. Patiently too, I might add. I felt such an ease at mind knowing that my tickets were secured. Thank you for your help!

The ticket that I bought ended up being a scam, and after a couple weeks of no shipment updates, I reached out to Vivid Seats on the phone. They were not only helpful, but also incredibly kind and understanding. I expected to get a refund of sorts, but they instead arranged for me to get my ticket replaced on the event site day of! I was overwhelmed by their support, and I’m ecstatic to use this site in the future!!

I had a horrendous experience with Vivid Seats. I purchased 4 tickets from Vivid Seats to the Taylor Swift ERAS tour in Amsterdam for July 5, 2024. My family and I travel to Amsterdam. I have used ticket resellers before and am aware that tickets aren't typically delivered until a few days before the event. As of July 4, I still had not received the tickets. I did an online chat with Vivid Seats. I was told that I would most definitely have my tickets by midnight on July 4, that they are monitoring the situation and will make sure I have the tickets. They are in CST. I was 7 hours ahead in Amsterdam. They had a hard time understanding that.

My only complain is I can't give Amber 10 stars! We are traveling by vehicle and would be leaving before the tickets to event would of got to us. Was stressed because we will be traveling 13 hours and have no one local around the event to mail them to. She worked her magic and they will be here a full week before we leave...eliminating all stress. #rockstar

I have used Vivid Seats for a few years now to buy tickets for all kinds of different events and they have a loyalty program that you move up tiers in as you purchase tickets with them. Once you start getting into certain levels of tiers they reward you with upgraded seats and other perks all just for being a fan. The best consumer experience out of any ticket seller I’ve bought from! Love Vivid Seats!

Updated on 08/08/2024: The company still refuses to take ownership on their side saying I used the tickets the company continues to lie knowing I made several attempts to download the tickets the 5 different ways they told me to while on the phone with them. This company is a ripoff.

I was ripped off for $250 when THE SHOW WAS CANCELLED and Vivid Seats REFUSES TO REFUND my money. We sat for 2 1/2 hours in our seats, in the sun and spent $150 on food and merch, only to have them finally announce the show was cancelled. I called and asked for a refund and they refused! That is STEALING.

I bought two tickets to the IU concert in Chicago. When they first release tickets, the tickets were 367 apiece but the fees were almost as much as a ticket I paid 297 in fees. I've used Stub Hub and Ticketmaster before and never paid that much in fees before now I know who the ticket scalpers are working for and not only that my friend was able to get better seats for a lower price on Ticketmaster and he only paid 60 dollars in fees. Oh, and Vivid Seats makes it that once you buy a ticket from them it's impossible to sell them. Vivid Seats are nothing to me but ticket scalpers in disguise. I will never used them again. Lesson learned the hard way.

Everything was easy, and the rewards and promotions were an added bonus! Ticket transfer was super fast as well. Maybe in the future they could do BOGO specials or last minute deals. Also the fees could be a little less. They seem to be increasing every year, and takes the fun out of the experience.