Vivid Seats Reviews

Vivid said they sent the parking pass on 11/23/2023 at 11:29 AM. We located that email and it states to "sit back and relax" and the tickets would be coming from a 3rd party and they would like me know when the pass was ready. No such email came from any of the 3rd parties, never received the parking pass. Contacted them after Christmas and New Year and they said, "Well you didn't let us know in 48 hours;" (keep in mind 48 hours is Christmas day). They refused the refund, and discouraged me from contacting my bank or filing a complaint. Buyer beware.

I ordered tickets for Nutcracker at MPAC NJ I ended up paying $30 more a ticket, I fault seller as they made it seem we will be sitting closer by giving an aisle range. We ended up at the literal back row. Vivid Seats themselves charge $80 service fee that literally was the price of an extra ticket, the show was great but hated knowing I paid way too much for back row seats, buyer beware!!

Purchased 4 tickets for a Christmas Day NBA game. Received a link for "Action Required - Ticket Transfer". I clicked on it. Tickets marked as "Share Accepted", but no QR codes present. Spent >6 hours on the phone and chats with Vivid, and they could not obtain the tickets for me, ultimately blaming Ticketmaster, who was not involved. Refused to refund tickets, though I never received them and had to miss the game, losing >$700 in ticket value. Customer service could care less, said it was my fault for missing an email link. I literally followed the link they sent instantly and never received the tickets. Don't trust this company, they do not operate ethically.

I will not use Vivid Seats for tickets again. I purchased tickets to a Devils' game and a parking spot ticket. When we arrived before the game my family and I were told the lot was full. I spent over $50 for a parking spot that was not available to me. I will NEVER recommend Vivid Seats to anyone especially after speaking to customer service and being told they would not provide a refund. That is terrible business and I will definitely not be using Vivid Seats for purchasing ANY tickets again.

I have been trying to get a refund for my Alan Parsons tickets. The concert was supposed to take place over two years ago (11/27/21) and is still designated as postponed. The venue refuses to contact Ticketmaster to change the concert status to cancelled, so Vivid Seats refuses to give me a refund. If Vivid Seats wants to sell themselves as a reputable 3rd party seller, then they need to handle situations like this. Order #**

Purchased 4 tickets to see the Nutcracker in Duluth. Received email a day later than they said I would. No matter which device I viewed the email from there was no link to the tickets. There were no seats listed on my ticket receipt and when we arrived at the symphony hall, there were no seats available in our row. The people at Symphony Hall were kind enough to comp us tickets to different seats even though they will never see the money stolen from me for our tickets. Do not purchase tickets from this place!

This site is a sham. Not sure how Consumer Affairs can call this company a "trustworthy online resource" when the overwhelming majority rating for this company is 1 out of 5 stars. I was looking at the pricing of tickets when, without warning or indication of purchasing, I received a message stating I had successfully purchased $1703.03 in tickets for a venue I do not want to attend.

I wish I had known about this in 2021 when I bought 2 tickets to Monster Jam in Cleveland because I spent decent money to get good tickets for me and my stepson and was told I'd get an email with my ticket and no email was sent and the customer service is non existent as I was on hold for at least an hour and the only person I talked to said they were "transferring me" but we know what that is code for. I've gotten over the fact that they stole my money and there's nothing I can do but I don't want it to happen to someone else.

I bought three 2 day passes to the WWE Smackdown/Survivor Series in Chicago IL 11/24/23 and 11/25/23. I received tickets to ONLY the 11/24 show and nothing for the 11/25/23 show. We traveled from out of town, stayed in a hotel, only to find out hours before the show that we did not actually have tickets for the 11/25 show. I called Vivid Seats and spent an hour on the phone with them to find out there was nothing they could do and the show was sold out. They advised they would investigate the matter and follow up with me in 3-5 days. I called them 6 days later to be told they are 'still investigating'. I am extremely disappointed in how this has been handled thus far.

I purchased 4 tickets for an employee who’s a single mom and her daughters age 12, and a couple of her friends. They were so excited to see “their first concert”. My only mistake was using Vivid Seats, I bought “confirmed” tickets and never got them. What’s worse is they wouldn’t let me get a refund when whatever shady street dealing seller they use didn’t give me my tickets. I had to wait to until the day of the show to get a refund which left me with no options to purchase tickets from a legitimate site that actually sells tickets.

We purchase tickets for the Celtics game. We could not access the tickets so we called Vivid seats multiple times for two months prior to the event and the morning of the event. We were told to go to the event with a copy of the email and after a 3 hour trip we were told we could not get in. We called vivid seats and they said they would escalate it to their investigative team since we could not access the tickets. Surprise. They have now said after 5-7 business days that they can not offer a refund even though we could not use the tickets they were supposed to have provided. This is a terrible company that can not provide tickets paid for. This needs to be addressed.

My daughter searched (college age) for tickets on their site for Metallica at Gillette Stadium for 9/1/24. She was looking at the tickets for Gillette, selected the ones she wanted. After purchase they had somehow switched her to Lumen Stadium. She realized this within 1 minute of purchase when she got her email. Called customer service immediately and they refused to do anything! No refund or exchange for the tickets she wanted. I don't know how companies can get away with policies such as all sales final - especially when it's within 1 minute of purchase. Absolutely ridiculous! This is taking advantage of consumers and complete fraud in my opinion.

This company is one of the most unprofessional establishments I have ever communicated with. I purchased two Travis Scott tickets for a steep price, and the event's date was rescheduled a week later. I understand that the policy does not count rescheduling as eligible for a refund (which is kind of whack), but they have not even allowed me to attempt to resell these tickets. I have spoken to multiple representatives on the issue and they said once I receive my tickets I can resell them. The issue is that the concert is in less than a week, and I have not received anything! The expected delivery date that I was promised by 3 separate representatives was November 22nd and still nothing. I do not believe that the people of this company value their consumers as much as they project. It is a shameful company, and I hope people utilize other sites such as, StubHub or Seatgeek.

Second time they have stolen $800 of credits from my husband and me. We had tickets to a rodeo before covid, and the rodeo was canceled. So, we got an $800 Vivid credit. We requested a refund, they said it wasn’t possible. Here we are a few years later, we finally buy tickets to the sporting event to try to use the credit. We select to use the credits at check out, but it charges our credit card instead. We tried to cancel the order with vivid, but they swore up and down they cannot cancel orders. They told us to dispute the charge with our credit card company. We did, and our credit card company refused the refund. So we were out $800.

I bought tickets for a concert. Paid $750. When getting to the venue my tickets disappeared. I called them immediately. 40 minutes later was disconnected. Lost all my money. Had to buy tickets there at the concert. Vivid seats has terrible customer service. Tried to speak to a supervisor. Could only email them and still have heard nothing. I have documentation that my seats were not used, new tickets were bought at the concert and all the phone calls proving there was a big problem. Would never use these people again. There is no Guarantee as stated on their page. SCAMMERS!!!

I purchased my tickets through Ticket Center/ Vivid Seats back in September for THE WIZ show at THE FOX on November 18th, I was informed I would receive my tickets via email. I got an email that my tickets will be transferred on 11/16 to me. On that date 11/16, I still didn't receive my tickets. Then I received another email stating that my tickets will be transferred to me on 11/18. This is the day of the show so I was beginning to get nervous. I had my family traveling from out of town so I thought this was to close but Ticket-Center/Vivid Seats reassured me that I will get my tickets on time no worries. The day of the show I called Ticker-Center/Vivid Seats 6:30am, 9:00am and they promised me that I would have my tickets by 11:00am.

Got 2 floor seats to the Travis Scott concert and were apparently oversold making my tickets useless. Couldn’t attend and wasn’t able to get a refund. All my other friends had the same issue but all got their full refunds + store credit for the inconvenience. But apparently they’re handling mine differently for some weird reason

We bought a couple tickets to “How The Grinch Stole Christmas” through Vivid Seats. I’m just genuinely very disappointed in the lack of information given about the event we purchased. Also, there was a MAJOR price difference at the door vs. through Vivid Seats. First off, there was nothing said about it being a ballet. Just a play. Not really our thing. Wouldn’t have purchased if I knew. Also, the show at the door only costed $25 a person. Vivid charged us $69 plus a service fee. Seriously!? Such a scam! I will NOT be using this company again. Just such a scam!

Take note of all the negative reviews and bypass this company. After more than 5 hours on the phone between multiple calls and "senior" customer service reps, I was told that their system has a major flaw that somehow allowed me to "share" the tickets with my own email. And was told the day of the event that my tickets "are in limbo" and too bad. So sad the almost $700 I spent on the two tickets for my daughter's birthday somehow fall right through a crack in the "Buyer Guarantee" that's on the bottom of the confirmation on their app of "Valid tickets in time for event or your money back".

On 11/8/23 I bought 2 tickets to the Nuggets game. On 11/14/23 I received a email that the tickets are ready but needs immediate action. There was no link or anything for me to accept the tickets. I call Vivid Seat multiple times for help and was getting the runaround. They even told me to call Ticket Master and lie and say I got tickets from a family member and need help getting them which is crazy because I placed the order through vivid seats not my family or ticket master. So after talking to multiple people without getting any help and had to buy more tickets last minute just so we wouldn’t miss the game.

The site is a scam. Do not trust them. I have proof that the venue I am going to will not accept their tickets. They will not refund my money. They are dishonest. I am going to let everyone know do not do business with them. They and their customer service is terrible. They are giving me the runaround and not giving me the attention I deserve in order to get my money back..

I bought tickets to see Drake and 21 Savage at the Bridgestone arena in June. The concert was postponed and rescheduled to October 5th. The October 5th concert was also postponed. It has been rescheduled for February 8th and 21 Savaged canceled, the concert is now Drake and Jay Cole. I am unable to make the February 8th show. Vivid Seats will not transfer my ticket to a different and will not refund despite one of the artists cancelled (21 Savage). I paid a $329.00 service fee in addition to the cost of my tickets. The customer service is terrible. It’s difficult to speak to anyone, when you finally get someone on the line there is a language barrier. It’s extremely difficult to sell the tickets, haven’t figured out how to do it yet. It’s unbelievable to me that this is allowable. I noticed in the fine print that customers in California are permitted refunds for postponed concerts. Unfortunately that doesn’t help me as I do not live in California. Disgusted.

I was scammed out of 1,000 purchase for football tickets. The seller never sent them! I bought tickets from Stub Hub and got some immediately. I went to the football game and 6 people were sitting in the seats that I bought from Vivid Seats!!!! They are awful! Never buy from them. I would rate them negative 0.

Tickets for 3 at Chase Center November 8, 2023 for the show QUEEN + Adam Lambert. My daughter purchased 3 tix for the said show on March 31, 2023 for more than a thousand dollars including tax, fees and everything. She got a confirmation number and the 3 tix the same day. It looks legit because of the Ticketmaster’s name, row, seat number and everything was in there. She saved it to her Apple wallet and believed that we have the tickets and all we have to do is wait for the concert and be excited about it. Now here come November 8, we are so excited for the show especially my 11year old son who knows every songs of Queen. When we arrived at the gate, we showed our tix in my daughter’s phone but they can’t scan it so they told us to go to the box office.

Updated on 01/06/2024: After many phone calls and emails, all I have received are many excuses for not refunding my money. Vivid Seats sold me tickets to Tapeface on a Blackout date, Both Ticketmaster and Harrah's stated they returned the money back to Vivid Seats, yet Vivid Seats keep withholding my refund. DO NOT BUY TICKETS FROM VIVID SEATS!!

I have tried about 5 separate times to buy tickets through this vendor and every single time they charge me then refund me, and I end up having to go to another vendor to pay more since the tickets have all sold out. Do not touch these clowns with a 100 foot pool. They will waste your time, money, and effort and give you nothing leaving you to figure it out hours, sometimes days later.

I purchased tickets to a Raptors and 76ers game in early November. I was told the tickets are guaranteed and an hour before the game we had driven all the way to South Philly and still had not gotten the tickets. I immediately contacted customer service and they were not able to get us Seats in the same area and the only seats left were nosebleed seats. I canceled the order and we purchased really really crappy seats and the game was a total disaster. A week later we had still not received a credit for the debacle. Vivid Seats does not hold electronic tickets in a queue when the customer posts them. You are not guaranteed you’re going to get the tickets. Vivid Seats said they tried to contact the seller and he didn’t answer the phone. Go figure. I have never had a problem with all the other ticket resellers over all the years. This is the first and last time I will use Vivid Seats.

I purchased 3 concert tickets on September 9, 2023 to Zach Bryan in Salt Lake City at the Delta Center scheduled for December 6, 2024. I purchased the tickets through Vivid Seats the day they went on sale and ultimately released by the venue. It has been two months and Vivid has not yet released and sent my tickets to me. They keep giving me the run around. They do not have tickets to deliver and have told me I cannot get a refund, but said I can sell the tickets, but cannot give me tickets to sell.

I ordered 6 tickets to a football game 4 months ago. The day before the game 2 months ago I received an email from SEAT GEEK sending me tickets. When I opened it "an error occurred" no tickets, no money

I purchased tickets for Texas Longhorn Football Game on Nov 4, 2023. The page said "Ricoh Club, Row 43, Seat xx" . However, upon arriving to the stadium, the Stadium authorities informed us that the tickets we purchased were for entry to the Ricoh Club only, which was a room which offered food & drink (for additional purchase) and no seats. We ended up watching the game on some small TVs which I could have done at my home. Also, I had to pay $50 for parking. I also travelled from Houston to and from to get to the game.

I purchased a parking lot ticket for the Texans game for Nov 5th and I was not able to get in because they never sent me the link to transfer! I called customer service and was put on hold for 30 minutes so I had to purchase another ticket to get in. Once I finally got a hold of an agent they refused to give me a refund!

My school deactivated my email account. I then changed my Vivid Seats email account three months in advance of the event. When I used their AXS app to try to get my tickets, I was only able to send the tickets to my deactivated email, and so could not access my tickets. I called Customer Service about an hour before the event, and they were unable to get my tickets for the event - they just kept sending the tickets to my deactivated email, not the new one. I was unable to attend the event. I requested a refund, and customer service told me they could do this but only after the event was over. After the event I called them back and they denied the refund because I called on too late of notice before the event. This directly contradicts the 100% Buyer Guarantee on their website:

I purchased tickets for the Legends of Hip Hop concert which occurred November 3rd. Called and advised that there were problems with the link. The rep sent me the same email again, assured me that as long as I could see a bar code and QR code I was okay. I Got to the concert and neither one worked. I was denied entry and directed to the box office. I was advised that these were scalper tickets and that the seats I was sold belonged to someone else. I paid for parking to only be turned back. I immediately called and the rep placed me on hold, made me repeat the story 3 times only to tell me I needed to complete a denial for within 3 business days. To date I have yet to receive that form for me to even complete. I paid for the insurance and all. I am calling and emailing daily without resoIve.

Paid over $2400 for tickets purchased 10 months ago. Nothing delivered other than empty promises. 2 of my party have now cancelled and I am left with a $2400 bill. Absolute ** that these tix would not have been sent months ago unless it is a total scam.

Updated on 11/28/2023: Despite Vivid Seats continuous response suggesting that resolution is in progress, I continue to get ZERO response. If you are looking for consistency, you came to the right place...consistently poor service.

On August 21, 2023, I purchased 5 tickets to the Arkansas Razorback vs Western Carolina game at War Memorial Stadium in Little Rock, Arkansas September 2nd. I purchased these tickets online through Vivid Seats. Total cost was $454.10. I immediately received a confirmation email, saying tickets would be delivered on September 1. There was nothing I needed to do now, they would let me know when tickets were ready for transfer. By noon on September 1, I had not received the email to transfer the tickets to my phone nor did I know who the seller of the tickets was. I began a series of phone calls to Vivid Seats customer service and spent approximately 20 minutes on the phone explaining my problem and was given a couple websites to check. No luck.

I ordered Pit tickets to a concert and received balcony tickets with an obstructed view. Dealing with customer support has been a nightmare and I still haven't gotten the correct tickets 3 months later.

I purchased tickets thru Vivid for a basketball game, and the tickets were never delivered. I stayed on with customer service trying to get my tickets to no avail. Since they didn't delivered, I requested a refund. They declined to provide and remedy or a refund. It amazes me they they wouldn't make it right, and would rather lose thousands of dollars from a repeat customer.

I ordered parking for game 3 of the World Series at a posted price of $91. Paid through PayPal. Vivid Seats at no time gave me the option to purchase the parking for a total of $121.26. They just charged my account and then I found out the "real" total. No chance to accept or cancel. When I called them they kept saying they were transparent. Baloney. As transparent as a blackboard. They are not only gouging but a pirates. Shame on them. I have called PayPal to cancel the transaction. DO NOT USE VIVID SEATS FOR ANYTHING!!!!

I SPENT $1363.20 on April 14, 2023 to see Queen/Adam Lambert in Nashville Bridgestone Arena. We were REFUSED entry because the tickets were NOT valid when directed to the box office. Box office explained, that VIVID SEATS did not have the authorization to sell those tickets. As well, all around me were others in the same boat as me, denied entry after presenting what was believed, and ‘’guaranteed’’ legit tickets by Vivid Seats. To further this insult, my friend who was with me, was able to buy last minute tickets through Ticket Master. We then went to the seats in question, and SAW people in the seats I paid for. I explained my situation, and they let me see their seats tickets, and sure enough, they were legit, which meant they bought them, meaning the seats were DOUBLE SOLD. I have asked to be refunded, and still no resolution. VIVID SEATS….My order # is **. I will further as best as I can to report this as fraud. — Connie **—

Vivid Seats is the biggest scam. I advise no one to buy anything from them. My parents bought 2 tickets to game 2 World Series, worth 4K and when they got there vivid said they couldn’t get the seller to send tickets. No refund. No help after being on the phone with them for over an hour. Hope this company goes bankrupt and loses everything so they can’t take from the people no more!!! SCAMMMM.

My two young daughters who work their butts off for their money paid over $500 a ticket for Drake and their stupid insurance. Drake cancels the show and VividSeats will not refund their money. This platform is a scam and fraud people out of their money. You buy the insurance, and they will not even try to help you. DO NOT USE this platform for tickets.

Purchases Adam Lambert + Queen tickets a couple months ago. Received tickets electronically on the app. The day before event, opened app, barcodes disappeared. Seat section, row and number there but no barcode. First Lady I spoke to said nothing can be done. Can’t resend tickets. Asked to speak to quality or grievance dept. she told me there is no one else to transfer me to. Called back spoke to another lady. She said let me escalate to VIP rep. So I guess there is someone to transfer me to. So VIP person said nothing can be done and she doesn’t know why the barcodes disappeared.

I paid $40 extra for tickets that are available on DICE. Dice price was 60. Per ticket. I ended paying 156 for 2. Tip for buyers. Wait for single ticket slots to open up for purchase on Dice and don't get scam into buying tickets from Vivid.

I purchased two tickets to see the new show Postcards from Earth on my phone, costing me $266, I logged out as a guest. The day of the show I was denied entry because all they did was send me a QR code. I was told later that the tickets were sent to an email address associated with my phone number and I have not used in over am TWO years. I was never informed to check email status, nothing. And they had the audacity to blame me for not being psychic and downloading their app. They are refusing to pay me back. This is by far the most unscrupulous, morally and fraudulently I've ever encountered. Do not buy tickets through this low life end party company.

Don't use this service. It's very unreliable. We spent $30 on two tickets and were so excited to go to a football game. The first set of tickets never came. I talked with their chat service, they tried to get a retransfer, it didn't come until after the game started. We missed the game. I tried to ask for a refund since it "Guarantees" a refund if it's not there on time. They said it was sent at 6:07 but it got to my email at 7:07. They would not give me a refund stating that the seller sent the ticket (even though I didn't get it, it didn't matter). Very immoral. Not only that, I was very upset and still am. I found this on ESPN too thinking it was legit. Just spend a little more and get it straight from the main source to get tickets. Save yourself a load of mental and financial anguish.

Wouldn’t issue me a refund. Went to game with my family. Was unable to use the ticket. Talk to Vivid representative for hours. Miss the game and wouldn’t receive help from Vivid until a whole month later. Horrible customer service in general. Wouldn’t use Vivid. They don’t care about their customers.

Purchased resale tickets in August. I reach out in September, asking where the tickets are and I am told "they are coming." It says on my order that the latest I would get them would be the day before the concert. They never came through. Here it is the morning of the concert in October and still - no tickets have been transferred. The concert is more than 2 hours away from me, so I call to cancel since I have yet to receive anything and I don't want to leave town without tickets. They keep telling me on their live chat for about an hour and a half "we are contacting the seller...they are sending soon." How long was I supposed to wait? Soon isn't an answer. It is the day of the concert, and I was pretty stressed.

I bought GAPIT tix for A7X and when I got to concert, there was no tix. Called customer service. They said they resent tix but all I got was fine sent and cx ticket Master tix, never got them. I bought GA tix just to go in. I called 3times afterward. Said it's under investing, just got off phone and not getting refunded the money $500+ because they said it was sent to me. I'm so upset and frustrated that they did this. I always use them. S.O.O.L!!!

I don’t usually use Vivid, and admittedly didn’t fully understand their process. The tickets were not in my AXS account and they claimed the seller transferred them. I didn’t think anything of it but there were no tickets in my account. I missed most of the show while they had to call the seller and “re transfer” them. There is no action required to receive tickets on AXS. There is also not a way to pull back a ticket and allegedly “re transfer.” The seller was attempting to scam me. AXS has zero record that any tickets were attempted or were transferred on the date Vivid is claiming. AXS could see that I received them last night. I went through 4 different customer service reps and missed most of the show.

I purchased tickets to Farm Aid and paid the company over 200.00 in service charges and over 400.00 for seats and this is what they sold me. An obstructed view and would not give a refund for the seat.

I bought a Vivid Seat ticket thru Groupon. The paranormal event was cancelled since they were busted for not having a city permit. My vividseat ticket was in another guy's name when I asked for a refund at the event. Groupon won’t help. My credit card won’t help. And vividseat chat won’t accept my ticket number to chat. I will never buy from vividseat or Groupon again. I can’t resell my $65 ticket since I don’t own a car. I took a bus to this Oct 2 event. It’s terrible how they steal and lost my business over $60. Greedy.

I bought a parking pass to the September 29th Pink concert in Arlington the day before the event through VividSeats. It was an e-ticket parking pass that was transferred to me via the MLB app. Very safe. Even though I bought an e-ticket through VividSeats, I just found out that they don't allow buyers to re-sell an e-ticket. BUYERS BEWARE! THEY WILL SELL AN E-TICKET but THEY WON'T LET YOU RE-SELL IT! Pink cancelled the event the day after I bought the parking pass. I tried calling Vividseats that day to try to get my order cancelled. It was even still on pending charges on my credit card. They refused to help..... "POLICY". All sales are final, which isn't listed on the website unless you click through and read their 20 page customer agreement disclosures documents. Usually they are fair, so I don't bother. Who does? Well, they are not fare! BUYER BEWARE!

I purchased concert tickets on day of the show, but never received them. I called Vivid Seats four times, and each representative told me to log onto Ticketmaster to retrieve my tickets. I did that several times and the tickets never showed up. Vivid Seats also would not reimburse me for their failure to deliver my tickets directly to me or to Ticketmaster. I will NEVER use Vivid Seats again. They’re fraudulent.

My wife had purchased 3 tickets to the 9/3/23 Metallica concert. The concert was at State Farm stadium in Phoenix. My wife and I had traveled from Idaho to watch this concert. Please keep in mind, was my wife's 50th birthday present, my 55th birthday present, and our 25th wedding anniversary present to each other. We love Metallica and, with 5 Fiber Death Punch planning for them, it was a perfect gift for us. With less than 24 hours before the concert were to begin, we received notification that the concert has been postponed until the following weekend, 9/9/23. We couldn't afford to return the following weekend because of the amount of money we spent already. Were refunds offered, Yes, if you bought tickets through Seat Geek but if you bought from Vivid Seat, you were out of luck.

UPDATED 10/18/2023: The issue is still not resolved. As previously stated I am skeptical about the validity of the tickets and was told etickets could be sold by an agent with your company and per online website it cannot be sold. I am beyond frustrated and will never do business with vivid seats again. This company does not protect the buyer but works on behalf of the seller. Crooks.

Bought tickets a while back. Short story. Concert canceled. Tried calling, got the same answer, "We are working on it." Months went by, forgot about it. Saw VIVID Tickets on sale. Thought wow, let's write a review. SCAM. BUY AT YOUR OWN RISK.

They let me pay a $1,727 USD for 3 tickets to the U2 concert at the Sphere with a terrible view of the visual show that was supposed to be part of the experience. The worst thing is that we flew from Canada to Vegas just to see the Sphere and U2 on my birthday weekend, my son wasn’t really into U2-he’s 13 but was so looking forward to the visual show. It was a huge disappointment for all of us! And BTW, people stood up most of the time during the concert and we see nothing but people’s back, no view of the stage nor anything being shown on the massive screen! We left the Sphere having no idea how amazing the full stage is - we had no chance to see it despite paying $1,727 USD!!!!

Vivid Seats ended up making it good.

Horrible experience. Never using them again. First time I have taken my mom out in 10 years to see her favorite band juan luis guerra. My poor mom has cancer and I couldn't use the tickets. They don't give you the tickets until the day of and when they do, they didn't even work. I had the lady at the venue offer to replace my tickets for another event if I could show her my tickets. Unfortunately the app was not able to show my tickets and when I called them to send them to me, they didn't get back to me till like 3 weeks later. This is a fraudulent company. Never using them again.

My daughter bought 2 tickets for $600 and with 4 hours until concert with a 2 hour drive, still no tickets. The customer service guy just reads you a script and tells you that you won’t get a refund. We’ve been on the phone several times with no solution.

I bought two tickets for a concert in Las Vegas with Vivid Seats. I paid for them. I was charged. I received a link to get my tickets. As soon as I clicked on the TicketMaster link sent there was an error message. I called them several times. I chatted several times... they tried every way but still no tickets. They even gave me my ticket number, my section, my rank... They told me the problem was TicketMaster (even though I bought with them). I called TM several times and each time they told me I didn't exist for them. No seats affiliated with my name or address.

This company issued me three sets of tickets to the Foo Fighters that were fraudulent And they are not willing to refund my money. I have spoken to the customer service department several times today and they’re giving me the runaround. I basically have reached out to my credit card company to dispute the charge. I will never use this company again. It has been the biggest headache a nightmare of my life.

I purchased a concert ticket and have had a critical family emergency. I contacted customer support to see if I could get a refund. The BOT said it had to verify my information in order to speak with me. It asked my person identifying questions and when I replied, it stated that I had just accepted my ticket. The BOT did NOT say that is what I was doing! So, next, they tell me I cannot get a refund because I already accepted my ticket. They told me that I could re-sell it so I tried that only to find out they actually have re-sale BLOCKED. So, next they told me I could sell my ticket privately and transfer it. So, I tried that only to find out that they are holding my ticket and will not deliver it to my email until three days before the concert. I can't privately sell and transfer a ticket I don't have.

Purchased two tix to a show for Friday, Oct 13th, 2023. Got them digitally transferred from the seller who listed them on Vivid Seats, and confirmed my ownership of the tix through Ticketmaster's app. Venue made changes to seating, and Ticketmaster, for some unknown reason, returned the tix to the original purchaser. Trying to reach TM is useless. They can't help me because they don't think I exist or know I exist. Vivid Seats is my only means of contacting the person I bought the tix from. And every email I've sent to VS returns the same reply: "We are working on it. We hope we've alleviated your concerns. Please have a good day," etc, etc, etc. It's a scam. A complete scam. Never use this company.

Tickets purchased for a concert 2 days before event, and listed at "Special Delivery" indicating they will be available at will call; called to confirm this was accurate, and was assured that was so. 6 hours later, email received stating seller has decided instead to send to my BILLING address...900 miles from my shipping address (college student). Desperate calls to Vivid Seats and they offered no help outside of contacting UPS to reroute. Vividseats themselves however would not get involved in reroute. So reroute attempted at the cost of $79 but no info provided regarding arrival. Many calls to Vivid for support, none offered.

I had to sell NFL football tickets I had purchased through Vivid Seats. I relisted the tickets on the Vivid Seats website and even received an email confirming the tickets were listed for sale. When I went to set up an account to receive payment, no Canadian provinces were listed. When I called, I was informed Vivid Seats does not allow for resale to Canadian customers. I had to list the tickets for sale with StubHub and had no trouble setting up the account and selling the tickets. For Canadians, save yourself the hassle and just list with StubHub.

I paid for tickets, the show was cancelled and not rescheduled. I have been unable to get a refund. I would not recommend using Vivid Seats as a service, if you have to go through customer service they try to frustrate you until you give up. Very upsetting experience.

I feel compelled to express, in the strongest possible terms, that my recent experience with Vivid Seats has been nothing short of a nightmare. It is with profound disappointment that I recount the events that unfolded during what was supposed to be a trip filled with "firsts." This journey from Houston to Denver, Colorado, was meant to be a trip of "firsts" for my husband and me: our first time in Denver, our first college game with the team he is an ardent fan of, and, regrettably, my first time using Vivid Seats. I can unequivocally say that this will be the last time I ever use them again.

Updated on 10/18/2023: Because Vivid Seats said I never replied, I wanted to make sure to comment. The tickets I ordered never were delivered after waiting several months leading up to the event, as the seller no longer had them. I did receive a refund a few hours before the event was scheduled to begin, but it took way too much back-and-forth for Vivid Seats to get to that conclusion, including them pushing back expected delivery date. I would again emphasize to never use Vivid Seats if you are going to need to travel for an event.

Purchased tickets for my daughter’s 16th birthday to a Hozier concert. The tickets were purchased in May for an October 3 concert in Raleigh, NC. I paid $371 for 2 $129 tickets. I never received the ticket transfer but they were certain to take my money. I have called and used the Chat function 4 times and was actually told it is their policy for managers and supervisors not to handle customer orders. Seriously? What kind of business does not turn complaints to management? I was told today (the day of the concert) that the seller is on the West Coast and is not yet open. They will open at 12 noon my time. That leaves me less than 5 hours to be sure it is worth driving my daughter 2 hours north to a concert she may or may not be able to attend. Not to mention the time away from work to make all of these unproductive phone calls. I am beyond angry at this point and if I hear one more time that they will look into it, I may explode.

I bought early parking for 100$. They sold me a general admittance tailgating ticket that was readily available for 30 on Ticketmaster. They change the name of the ticket to seem different. Don't be fooled. Go to Ticketmaster and buy whatever they sell because Vivid Seats IS GOING TO SCAM YOU AND NO REFUNDS FOR US STUPID PEOPLE. Buy any parking at all. Don't buy from vivid seats.

I bought 4 seats to a concert in Detroit. The artists cancelled the Tour and Vivid refused to refund me, refused to provide a copy of the terms & conditions and charged a 35% markup on the seller's price. I was on the phone with their customer service for 1 hour and just got a run around. I asked to escalate the call and was told their supervisors do not take calls. This is what happens when you buy tickets through a fly by night company and fully explains why they have a 1.3 out of 5 rating on ConsumerAffairs.

I purchased a parking pass for Little Caesars Arena Garage for the Peter Gabriel concert on 9/29/23. The day prior to the concert I received a parking pass for Trinity Health Garage instead. When I called Vivid Seats customer service on 9/28/23 about the incorrect parking pass they said they would look into it and get back with me. I didn't hear back and called the next day and was told by Vivid Seats customer service that the parking pass was correct and they would do nothing. I pointed out that I paid to park at Little Caesars and not the Trinity Garage. Trinity parking was advertised at $45 and I had paid $93.34 to Vivid Seats to park at Little Caesars. I will never use Vivid Seats again and will let others know of this experience.

Me and my friends are huge plans of coldplay. We are here stateside only temporarily, and despite not having a lot to do in a far away country, we were REALLY looking forward to this concert and even booked the tickets way back in Feb this year. That’s how excited we were. But we never got the tickets. I trusted Vivid Seats’ promise that they WILL deliver, but it’s the day of the event at 11.30AM pacific time and still NO TICKETS! I was going to be out of town Saturday and so had to book flights to pasadena for me and my friends for sunday. I’ve reached out to customer care all through the week and they give the same ** that tickets were already transferred but they can RETRANSFER. Never worked!

I purchased 4 tickets for $1,000 to Ole Miss vs LSU football game and they were someone’s season tickets do we had nowhere to sit at a sold out game. Vivid claims to have 100% Guarantee. Don’t be fooled. Vivid Seats should be taken down.

I specifically purchased one ticket for a football game. I received a recipe that showed I purchased four tickets. I immediately called Vivid to let let them know that I only purchased one ticket and they said it was nonrefundable. The event was in the future, but they still refused to refund me and told me to go sell it myself on social media or through their website.

Buyers BEWARE of Vividseats.com! This company is a total scam and after investigating and reading reviews they are a 1.4 star company with a 45% rating of a 1. We went to a concert three hours away a couple weeks ago, they make you add an app on your phone by AXS and is the only way you can enter concert is by showing tickets on app. They tell you that they may not appear until 24 hours before the concert. Well ours never showed up and after being on hold several hours before the concert we were told they were still trying to contact the seller.

I tried creating an account through them to view the final ticket price of something (They add insane fees per ticket, but do not post them anywhere.). Entered my information, they said, "You need to add credit card information to complete the process." I thought it was required for creating the account. Entered information and clicked enter. They said, "Thanks for the purchase!" I never saw a final price before agreeing to buy the tickets. I immediately called them to cancel and they said, "Sorry. All purchases are final." Literally would not do anything. So I'm out 164 dollars to something I can't likely even attend. It is ridiculous how scammy they are. Even talking with them on the phone they literally told me it's my fault and laughed. Actually used the words, "This is your fault." It was theirs and even it was my mistake somewhere I immediately tried to fix it. I was on the phone with them within seconds. Refused to do anything.

I received any unauthorized purchase on my account coming from this website. I notified them about and the customer service told me I will not be getting a refund and closed it quickly. They did not ask for any evidence, the person was rude too, assumed I was a criminal or something. I noticed the event wasn't even taking place yet either. I filed a dispute with PayPal as well. This company is aiding and abetting fraud by allowing people to make purchases on behalf of other people and refuses to issues refunds based on it.

There were barricades in front of my parking lot and I was not able to get to the lot I purchased for a football game in Atlanta Georgia. I had to purchase another ticket for another parking lot the day of the event. I explained the situation to Vivid Seats the day after the event and their response was "You must have got there too late". Well in fact I was there 1 1/2 hours prior to the event so they were WRONG. As a first-time user of Vivid Seats, I am now a LAST time user of Vivid Seat. HORRIBLE CUSTOMER SERVICE - USE ANYONE EXCEPT VIVID SEATS or watch the event on TV. I am not surprised they have a 1 STAR of 5 STAR Rating.

I spent over $2,000 on concert tickets for a Las Vegas show. I called VIVID several times prior to the event because I wasn't convinced the tickets were properly transferred to me. I was assured several times that "everything is OK". When I arrived at the concert I was told my tickets were "invalid". The box office management told me that my tickets were "owned" by someone else. I spent an hour on the phone with VIVID trying to resolve the situation. They ended the conversation by telling me they were transferring me to discuss refunding my money. I would NEVER use this site again for any tickets. Very bad experience.

I was looking for Jellyroll concert tickets for an upcoming visit out of state to see my best friend. She has only been to 1 concert in her 40 yrs of life. I was so excited to take her to see one of our favorites. I saved up my money and found the Vivid Seat's site. Put 2 seats in the search criteria for the concert. Decided to purchase the 2 seats in the best section I could afford. After payment was taken, it listed two separate rows! Surely there is a mistake/error. So, I immediately reached out on their chat to see what happened. Ya know, thinking they cared about a customer's trusted purchase on their site. Sure enough, they were for two separate rows. The rep said they were called piggyback seats. What's that?... it's seats in front and back of each other.

My first time using Vivid Seats and never again! On the ticket it said general admission ROW 1, it was verified so okay great trust it, pay literally triple what the tickets actually were cause I wanted ROW 1 like it described and got there to only realize there was no ROW 1 & ended up at the very back of the venue. Call to inform them, "Hey this was nothing like you described when I bought them" and they then informed, "That’s on the venue, we didn’t have nothing to do with the seating arrangements!" "Excuse me but your verified ticket listing literally said ROW 1!?" Drove 3 1/2 hours to this concert, made the best of but never ever again will they ever get another penny from me.

If you have any sense, you will not use Vivid Seats. My wife purchased tickets through Vivid Seats months in advance of our concert. It is the day before the concert and we still have not received our tickets. We have spent the last week working through their text program and on the phone with various reps, and still they cannot get it worked out. Even if you think you'll save money with Vivid Seats, don't buy with them. Just pay a bit more for less of a headache. (Even if you ask for a refund, they will tell you that they're still having to investigate the situation.) We will never use Vivid Seats again.

Updated on 10/03/2023: I gave a review recently regarding the wrong seats being delivered, I received a response and since then I have tried multiple times to respond to the response but it never works. I emailed them to let them know that it was not working and I have heard nothing!

I was rushing to get tickets to a concert and ending up paying more than DOUBLE the list price (weeks later there are still some available, so it's not sold out), and I had to transfer the tickets but couldn't without them just sending me the email tickets. They changed the dates of transfer (how hard is it to send an email?), and the "live" chat was worthless. At least I'll never, ever use them again, and if you're smart, you won't, either.

Do not buy from this company! After 36 hours begging for my tickets to be transferred to me I was left an hour away from home at a venue I paid $40 cash to park at without tickets! And you know the best part? They actually told me there is no guarantee of a refund!!!! They have to investigate! Investigate? What's there to investigate?! You didn't deliver tickets I bought *6 months in advance* and then had about 15 different chat/phone reps lie to me for 2 days that there was no problem and my tickets would be delivered! Then you have the balls to mark my order as delivered like you did nothing! If you buy from this company you will lose your money!!! Vivid Seats is full of lying thieves!!!!

I purchased 2 tickets from Vivid Seats for an event. They were the only seller at the time. I paid $842 US each. They claim to only take a 10% commission fee - which is totally acceptable. However the value of the tickets I purchased was $105 - that's a service charge of $737 which is WAY more than 10%. I talked to customer service and they were unwilling to refund or upgrade my seats - their excuse was that the information was detailed in the Terms & Conditions at the time of purchase. They were the only seller at the time and I trusted them to be fair. They are far from it. My recommendation is to stay away from Vivid Seats.

Big scam. Vivid seats through Ticketmaster over charge customers. Also beware, they don't tell you that they only send tickets digitally to your cell phone. Once I arrived at the venue, I was unable to get adequate cellular internet service and was sent to stand in a long line before tickets were issued. Once we had our tickets the bar codes couldn't be scanned...Nightmare!

Bought tickets. They have not been sent. Event is tomorrow noon. They tell me I will get tickets before kickoff. So I am expected to drive two hours to the stadium and hope I get the tickets on time. I did not want to do that given that Vivid has a reputation for not delivering. So I asked for a refund. No dice. Customer service is worthless and you cannot talk to a supervisor. It is clear that these guys sell tickets that they do not actually have and do not care whether they can actually provide them or not. Tickets were supposed to arrive yesterday. Still no tickets. Maybe it's supposed to work this way. But people should understand what they are dealing with before buying anything from Vivid. This is literally the worst company I have ever dealt with.

I purchased tickets to a comedy show on 6/14/23 and was never sent the tickets by the seller. I contacted their customer service on 8/22/23 to see about canceling the order b/c I can no longer attend the show. I was denied a cancellation and was told to resell the tickets. I contacted customer support again on 9/6/23 asking for a refund. They said the venue was still making up the tickets. I called the venue and they told me that the tickets were made by Ticket Master & I should have had a transfer from the seller right after my purchase.

I would not buy from this company EVER AGAIN!! I would give them zero stars if I could. Tickets are more than double the venue's ticket price and then they charge a large fee (for them to help the customers)... yet they will not help and or work with you. Buying or selling tickets. They have a 100% Buyer Guarantee that claims that their prices are comparable to the prices elsewhere. Again... more than double the price. I paid the highest VIP pricing and only got general admission. The tickets arrive 4 days before the event which doesn't give me time to sell them.

Purchased Sam Hunt 10th row seats for my wife for Mother's Day, $467. After the purchase was sent email to claim my tickets. When I clicked, it said another email claimed my tix. Customer Svc couldn't help me!

Buyer beware, and sellers... forget about it! I had 4 extra tickets to an upcoming NFL game. My cousins bailed on me, so I created a listing on Vivid Seats to sell the extras. The listing showed "green" status, however when I checked back the listing was not active. After multiple attempts to get information from customer service, I was eventually told that only large ticket brokers (read: scalpers) are allowed to sell electronic tickets via Vivid. Regular people can only sell hard tickets or emailed PDF tickets (however 99% of games/shows these days use electronic tickets). No regular person is allowed to sell these electronic tickets on this site, but they do not alert you to that fact unless you are lucky enough to find someone helpful in customer service. For me, this didn't occur until the third person I spoke with.

I buy a ticket for Metallica in Glendale AZ. September 1, 2023. I purchase the ticket in April and I never received. I follow the instructions step by step download a SeatGeek app because they transfer to them and nope never received, unknown error occurred.

I was ordering tickets to the Tn VOLS VS Verginia game in Nashville. Vivid Seats had 2 tickets available. I clicked to order, paid, and only received one ticket, I called them. They told me there was nothing they could do as they have, that I only ordered one ticket, now I lost my money and can’t go to the game!! SCAMMERS!! They shouldn’t post tickets they don’t have and make people think they are ordering something they aren’t!!

They stole $140 from me when all I tried to do was purchase two SAME DAY TICKETS to PANTERA! THERE WAS NO ACCESS TO THE TICKETS! NOT ON THE APP, THE WEBSITE OR IN PHYSICAL, NEVER RECEIVED MY PRODUCT! REFUSED ME a refund, a partial credit, and a supervisor. STRAIGHT TRASH! AVOID!

Bought tickets to an NFL game without researching these guys fully. Just made sure they were a legit company. Let me tell you. They suck. Filing a complaint via my attorney as we speak. Said tickets were supposed to be delivered on or before 8/31/23 so when I called to figure out why they were not delivered they told me the venue has not released the tickets which is a bold faced lie. Every ticket for every nfl game has already been released by the venue so then the date instantly changed to receive the tickets after the phone call. I have family coming in from Michigan to Florida for this game. Now the delivery date has changed to the day before the game. This is such bad business and reading the reviews on here I'm sure if I get the tickets at all they definitely won't be the 2nd row tickets I purchased. Such a scam and a horrible business. How are they still even open.

I purchased tickets to U2 at the Sphere in Las Vegas. Tickets were sent for transfer then canceled by the seller. Ticketmaster sent a notice that the seller canceled the ticket sale was canceled that I needed to contact the company I purchased from for a refund. Called Vivid. They said that the seller did cancel the tickets sale and they would request the seller to re send them. Asked if I could wait a month and to keep an eye on my e mail. I informed them that I needed a confirmation that if the seller didn't send the tickets I had purchased that they would indeed honor their guarantee. They refused to send an email stating that they would provide alternative tickets as good or better.

Same as others...purchased tickets totaling over $1500. <48 hrs before event, told tickets not available. Were given the choice to 1) full refund, or 2) purchase lower grade tickets at 1/2 the price ($750) and get refunded other $750 within 3-5 business days. We agreed to the latter. 13 days later, still no refund. Each time we call, they either say it's our bank merchant OR they restart the clock to another "3-5 business days". Awful! They used to be reputable...but sadly, not anymore. Have suspended plans for future purchases. Must we all take legal action to get our refunds? Is this class action material? What a fall from grace! Buyers Beware!!!

I purchased tickets for an upcoming Steelers NFL game. I never received the ticket transfer. According to customer service this last week, the person they allowed to sell me these tickets on their site didn’t actually have tickets and they are saying they cannot help and to be patient. The game is a week away and they are telling me there is no refund. I am in palliative care and disabled and one of my last wishes was to attend this game. I am out $2000 and the tickets. This is fraud and a scam. Don’t buy tickets here.

Use SeatGeek,,,Vivid might be dangerous,, If you can't see your tickets a day before the event please call the ticket reseller, and make them show you your ticket, Viv-- didn't send my ticket, and I couldn't find their phone number,, so Hollywood Bowl sold me a ADA seat for $20 flat rate, I paid viv--- $55,,, I called them the next day, got nothing,,, I will not buy from viv--, ever.

Useless customer service, I bought tickets which had a undeclared obstructed view, I had to call three time to be told they made a decision and it's final. Nothing provided in writing, no explanation given, just stall tactics to avoid giving a discount, I did not even request a refund, they take commissions on a virtual product and can't even return that money, what's a buyer's guarantee worth from this company? I'd say about worthless. The seller should seek a refund from the venue ie Ticket master, it's not my fault I had a obstructed view, the seller and Vivid made money off my sale and I got to sit in obstructed view seats, me the customer left holding the bag and they can't even be bothered to explain the policy to me. Stick to buying direct from ticket master or use stub hub, vivid is not legit in my opinion, I'll be following up with Visa to charge back.

I had a horrible experience buying tickets through Vivid Seats. I ordered two tickets to a concert that were advertised as Front Row or equivalent seats in a section. What they sent me was the last row seats, which I could have ordered directly from the event's website for a quarter of the price! I called their customer service and they said all sales are final, no refunds. They have lost a customer for life. Don't buy tickets from Vivid Seats, especially if they list the tickets as "Seat Saver", seats that the seller does not own, but is offering to buy for you.

I purchased tickets through them and they just resend Ticketmaster tickets. I was unable to claim my tickets as they said they were claimed by someone else. They refused to refund my tickets and forced me to make a new email to try and resend the tickets to with still no resolution. This is a total scam of a company and you are better off buy directly from Ticketmaster.

I listed tickets to a Morgan Wallen concert because it was on a day My son was having a surgery. Over a few months I talked to at least four different agents to make sure that everything was OK. Someone bought the tickets, and accepted them when I sent them, they decided to return them at the last second. Vivid told me they would not give me my money because the tickets were listed wrong even though as I said earlier, I kept checking in with them to make sure everything was OK.. Of course Vivid still made money, but stole $500 from me.

Vivid seats confirmed my order, took my money, mere seconds later said tickets had been delivered. Tickets were NEVER received. None were found on any of the multiple links they sent me to. And I am still trying to get refunded but so far no luck. They are lying, thieving scam artists.

On the main website, Vivid Seats listed the price of the Dave Chapelle show. It was listed for $99 dollars. When I clicked further, it showed up as $148 but (Including Fees). I bought four of those tickets. When I eventually charged it, the cost that was charged to my card was $680. That is about $170 per ticket. Not only is their original prices extremely misleading, but even the prices "Including Fees" was wrong as well. I reached out to customer support (the name was Aryan) refused to do anything. They not only mislead you in the front end, but the ticket prices were actually wrong at the end. I will be disputing with my credit card for their fraudulent practices.

Recently had two tickets to an event in the area I was visiting across the country in California. With the evacuation notices and tropical storm notices in CA, I was unable to attend. Vivid Seats doesn't care, no refunds, no credits, no nothing. The suggestions I got from them were to sell them to a friend or family member so I didn't lose out on my money. These weren't even super expensive tickets. The fact I expressed the warnings and storm notices and they suggested sending a friend or family member is absolutely absurd and grotesque. Do not use this company, for anything, ever.

Vivid Seats is a thief. I get an email saying I purchase tickets which I didn't. I contacted them. They determine they not cancelling the order and that it was legit. Wicked and evil people. Keeping telling me to dispute with my credit card and my credit card keep saying to have them cancel. They are wicket people. Stay far away from them.

This company cannot guarantee delivery of your tickets. They guess they can make it happen. When they fail, they will find a reason why not to refund your money. They are totally unreliable. Stick with Ticketmasters or Stubhub.

Spent $500 on Dodger tickets, MLB moved the game because of a hurricane and I can’t go, Vivid doesn’t care about customers, will never use this service again. Absolutely pathetic to do this to customers that spent thousands on World Series tickets.

I bought tickets for a concert from this company recently. The site said tickets would be delivered on 8/15. 8/16 arrived with no tickets. I contacted them at noon and was told tickets would arrive "soon" and at least "two hours before show time". Well neither occurred. Their live chat system gave me zero answers and repeated the same nonsense lines. They then just before concert time said, "Oops we can't give you those tickets because of an issue with the seller." This is a garbage company and I will never use them again. Thanks for ruining my night.

Worst experience ever. Never got my tickets to the game. I had to buy them twice because Vivid never sent me the tickets I paid for and their customer service is a joke and very rude and would not send me a refund.

I never received my tickets for my August 11, 2023 event! The agent on the phone did not help me at all, said they could not reach the seller after I reached out 4 times to Vivid more than 24 hours before my event and even 2 hours prior to my event, completely BOGUS! I want a full refund of my money. I will Never use VIVID again. WORST EXPERIENCE EVER. A night out with my husband was canceled because my PURCHASED tickets were never delivered to me. HORRIBLE EVENING! Obviously they need to do a better background check on their sellers. Buyer BEWARE. Do not use!

Bought Parking tickets for a concert on their site at a huge premium so I could be close to the venue. Despite my repeated requests, I did not get the tickets. They said they sold them from another site. After asking me to download two other company's sites and search for tickets I finally found an email from a random guy from some other website with "tickets" 5 minutes before event. When I got to venue the attendant said they were fake. Two people in front of me also bought tickets from Vivid Seats and theirs were also fake.

I have been waiting since Tuesday to get my wristbands for Hinterland. I paid $136 in hidden process fees and for what? Just to be told that they’ll keep getting shipped the next day and the next day. It’s Thursday now and I have not received a clear update if the tickets have shipped. I have been anxiously waiting as the show is on Saturday. I have come to find out the tickets that were double the price of what they were initially at $213 rather than $100, plus the overnight shipping, and the ridiculous hidden “processing fees”. Don’t go to Stub Hub or Vivid Seats, sure even $30 in process fees for axs is a lot but $136?? I could’ve gotten a three day pass for $10 cheaper through axs. Thanks a bunches.

Purchased tickets to Atlanta Braves game to delivered electronically. However, I wasn't told before purchase that tickets wouldn't be delivered until less than 24 hours before event. We were traveling from SC. Called customer support and was given crazy explanations such as: the seller doesn't have the QR code yet or The Atlanta Braves box office won't release the tickets. Just imagine arriving to your destination without tickets! I was so stressed! Please anyone reading this review, DON'T purchase tickets from Vivid!! I don't want anyone to have to endure what I did!

The worst experience! I purchased two tickets for a concert, and I only received 1 in my AXS account. I have been on multiple calls and have sent screenshots as proof over email. Vivid Seats refused to refund me for the one ticket I NEVER received. They say they conducted an internal investigation and the seller provided proof they sent it. But I ALSO provided screenshots clearly showing only one ticket in my account. I had to last minute purchase another ticket for my friend from StubHub. Absolutely unacceptable that they refuse to refund for a product I never received.

Was up-sold stadium parking ticket for $70. Turns out parking was 2 miles from the venue at a public library that charges $20 for all day. Customer service horrible on the phone for over an hour and all we got “too bad so sad”. TOTAL SCAMMERS BEWARE!

There should be a class action lawsuit against this company. First, false advertising as to the price of the ticket as they added $100 to the price of the ticket as a "service fee" - on a $80 ticket. Ok, I accept that I am paying a bunch of money because these shady companies bought up all the seats available for MLB games. But what was totally hidden is the HASSLE. It says, instant delivery. It is not. Two hours later, tickets still processing. Then I get an alert that I have to call them to verify.

Because buyer didn’t look at the ticket date and missed the event and tried to go another night. I the (seller) had to pay for the original price of the ticket and reimburse the buyer for twice what they paid.

I purchased a parking ticket with Vivid Seats a few days before my event. I received a confirmation email with my purchase but never received my emailed barcode ticket so that I could use the ticket. When I called them, they stated that the ticket was emailed to me. Which it was not! I checked all of my email and junk mail, as well as tried to get it off of the app with my registered account. I would never purchase from this company. Scam and bad customer service.

I went to their website to purchase tickets for the Giants vs A's. The tickets indicated 1-4 tickets for the section and row I wanted. I tried to select 3 tickets but the website would not allow me to purchase just 3 tickets. The website gave an option of 1, 2, or 4 tickets. I purchased 2 tickets and then went to buy 1 more, but it now only allowed 2 tickets for the same section and row. I call customer service but they said it was out of their control and I could sell the tickets on my own and purchase tickets where only 3 tickets are available.

I've purchased 2 tickets for Laufey concert on VividSeats.com on 5/19/2023. The concert date is 11/2/2023. The total amount is $267.46. I got an email from them on 6/1/2023 and it said my tickets were cancelled due to the seller violated the terms. I called and emailed them many times. They said they will provide me a same level of tickets or give me refund. I didn't hear from them since 6/3/2023 so I disputed the charge and they rebilled it again without providing new tickets. I called again on 7/3/2023 and they said they will provide me new tickets or refund. Today is 7/13/2023 and I still haven't heard from them. Just filed a compliant on Better Business Bureau!

DO NOT USE THIS COMPANY. You are warned. This is a scam. I bought 4 tickets to the band Chicago. Bought them 3 months before the show. Third row. Week before tried calling many times. They said, "Don’t worry. They’ll be delivered before the show." Day of on the phone all day with them. On my way to the concert 1 1/2 away while driving they tell me to keep waiting or they can give me other seats. I said no way. I paid $1900 for 4 seats. I want to sit up front. They then tell me they don’t have those seats. I can take the ones in the back of the theater or no tickets. As we were bringing family we had to take these seats. I could have bought better seats at the box office night off. The last person I spoke with told me I was never getting my money back so I took the crappy seats. AGAIN THIS COMPANY IS A SCAM. Use them at your own peril.

Vivid seats is terrible! I bought 2 tickets through my bank points in April for a White Sox game today 7/8/23. Yesterday they call to say the tickets are no longer available and offer me seats in general admission when I had seats in the club section. I will never use them again. Clearly, the seats were sold to the highest bidder.

Bought tickets for Sam Hunt in April for my 19th anniversary. Bought the guaranteed insurance. Downloaded app. Received emails from Vivid to watch for transfer email. Never came but in app said delivered so I thought we were good. Made the 8 hour drive and 2 hotels. No luck. They blamed it on technical errors. Called the event and they say they see this fraud all the time. The venue sold out a few days before. We are out of luck and tickets. With no resolution, no refund. Just a runaround and protection for the seller.

I purchased 3 tickets to see Dave Chappelle at a venue that is in a different state, 4 hours from my home. I bought three tickets a little over a month before the event. I received an email immediately after purchase saying that my order had been received and processed. From that point all the way to the event itself, I never received another email. Especially not one stating that I would not be granted entry. We drove all the way to the venue, waited outside in the July Houston heat, which is unbearable, it's severely hot and humid. Only to get to the door to be told that we didn't have tickets and that we were not going to be let in. For the next 2 hours I went round and round with customer service.

Company finally got back to me and confirmed my purchase.

I should have read all the bad reviews before I made this big purchase. I purchased 3 Usher concert tickets months before the concert. My friends and I traveled far to Vegas. Once we got to the venue, I could not pull up the tickets. Someone at the door tried to assist me but she could not pull them either, even though it stated they were delivered. Delivered where?? We tried for over an hour to pull up the tickets and finally one of the managers let us in the concert with 30 minutes of the showing. We paid over $300 for these tickets.

Please do not buy anything from this company. I bought James Taylor tickets four months in advance for my parents as a surprise gift in Section 1 for over $1,100. Four months later, the day before the concert, they told me they only have seats in Section 2, Row P. They offered $100 refund to compensate. STAY AWAY. This is a scam operation. You do not receive what you buy.

Horrendously bad service. Vivid Seats had an outdated email address for us which I corrected this morning with a representative who assured me the change would get made and I would receive our tickets. The change got made, but the tickets got sent by the seller to the old outdated email address which no longer exists or is accessible. After talking with a rep on the phone just now, she refused to contact the seller to request resending to the correct address, to refund our money or to make the situation right. I just lost over $300. I am NEVER using Vivid Seats again, and will tell everyone I know about my experience. Seems criminal to me, to take someone's money and not correct a problem on their end. Do better.

DO NOT BUY FROM THEM!!! They are just a logistics company, they don't actually have control over any of the tickets. Once you purchase your ticket it's up to whoever they bought them from to seat you wherever They want. Seats were not together and they don't provide exchanges or refunds. So they wouldn't do anything to help put our 2 seats together. The company they purchased from of course directed me back to Vivid Seats. I purchased the protection plan which is also not under their control. This company is the same as if I decided to set up a website offering tickets and then call Ticketmaster for you to purchase them and just give you whatever they have left. I am very disappointed with the entire process and run around. You're better off paying the $2 difference with the ticket originators.

Vivid took care of this.

Called several times over 2.5 hours and even in the venue parking lot. Never got the tickets and was raised to an internal investigation. Look at their reviews 2.7 stars and many others had the same experience. No ONE can help, no management team, and missed out on a concert my wife was looking forward to during a difficult time in her life. Awful experience and company!!

I am not one who writes reviews. However, my experience with this website has been very unpleasant. I ordered two tickets for a concert in Colorado and still have not received tickets. The day I purchased these tickets it was supposedly delivered to me electronically hours later. Got an email saying that the delivery was successful, but no tickets were to be found. I called customer service and was told to make a new email and to have the seller re transfer the tickets to this new email. First of all, you should not have to make a whole new email to receive tickets. I had also requested a refund so that I could use another ticket site to buy tickets before the concert is sold out and they refused to give me a refund of MY money. Therefore, I did what they told me to do.

We went on and bought seats through their app. But when they sent them to us, they were for a few rows closer than we bought. Now normally, closer seats are better, unless you bought a certain row so that you were in the shaded area for a baseball game. They "upgraded" our seats but they were not the ones we wanted. All I wanted, was the row that I had bought. When I asked their customer service to help, they said there was nothing they could do because they upgraded us to better seats. But I didn't ask to be upgraded! I bought the ones I wanted!!!!

Please do not order from Vivid Seats. Once I placed my order I received an email asking me to click a link to upload a copy government ID which I was happy to do, however it then took you to a site for Sertifi..a third-party site. The verification process was several pages long asking for sensitive information including social security number, verifying previous addresses, and names of family members: Credit check types of questions used for purchasing a home or car. No vendor for selling event tickets needs personal information of this type to process a sale. I immediately called my credit card company and listed this as a fraudulent charge. Buyer beware and protect your personal information!

I bought the tickets believing I was pay face value, I was sadly mistaken. I paid $203.68 for two tickets. Face value on ticket was priced $25.00 each. I contacted Vivid Seat to refund my money for the tickets I had just purchased 15 mins ago, and they said they couldn't. All sells are final. As I looked closer at the tickets my name nor my credit card wasn't listed, it was the original person that actually paid $25.00 for the tickets. It clearly states on the the ticket that the tickets can't be resold for an amount that exceed the price of face value. I called and spoke to customer service and I was on hold for 31 mins before THEY hung up on me. I would like my money back or at least let the public know this a fraud/scam...

I went to purchase F1 tickets. I chose the area I wanted to purchase and appear a GA1 saying it was the area of General Admission. I read everything carefully and place the order. Once placed the order in the details appears that the tickets purchased were a General Admission Child. I called to explain and they tell me that because I have received the email with the link even if I had not used nor printed the ticket they cannot do anything. Also the only option is to put the tickets for sale, and the cherry on top is that they cannot sell those tickets since they were electronically purchased.

I purchased a parking ticket for a Blink-182 concert for $97, which was $71. I paid for them four weeks in advance, and on the day before the event, they informed me that they could not find the seller. They then told me they could give me another ticket in the same place and the same face value for the key. Then they send me a ParkWhiz ticket worth $25 and 4 blocks away from the event. I tried to contact them again, and they said since I accept the other replacement, there is nothing they can do. They want you to pay high pricing so that they can keep your money. It is a scam, and I should of listen to the reviews from this ** company. I hope you guys go bankrupt, you sorry-** company!

Skip this vendor at all costs. They do not verify the tickets from the seller for their website description. You have no idea what you are really buying and they will not help you if your tickets are incorrect. Don’t even think about getting a refund. I called twice. Their reps speak broken English, pretend they don’t understand you, and continually putting you on hold hoping you’ll give up. I was on the phone with them for an hour. They kept saying the ticket was listed with a different description than what I saw at the time of purchase. I was mostly on hold for that hour. Then the guy I was dealing with pretended he couldn’t hear me and hung up.

I ordered a parking pass for a ball game and did not receive the ticket until 5 minutes before the game started. This does not give enough time to park and get into the event prior to start time. I ordered earlier in the day and received an email stating my ticket was ready. There was no ticket there and when I called customer service they said (after 45 minutes on the phone) the seller has to "find" the ticket and actually send it. They would not issue a refund so I could just buy from somewhere else, only told me to keep checking my email for it to come through. It finally did 5 minutes prior to the event.

We purchased 3 tickets to Shania Twain at Geodis Park in Nashville in November. Never received the tickets. Spent hours on the phone with them. They said they were delivered. Not true. Never got them and they would not refund us. We are disputing with bank but since we bought early concerned we might not get back money. Will never use this site again.

Please, do not, DO NOT buy tickets from this place. They are a third party provider for people selling tickets and they will not stand by the customer who bought the tickets they in good faith bought from their site. I purchased two tickets in two different orders ** and ** for The Cure. I showed at the concert gate the app with the order number and that it says delivered, but the gate people asked for the QR code. I checked all my emails and do not find the tickets. The only thing I received was from Vivid Seats with my order details. I went on to the vivid app and it says delivered but they did not.

I purchased tickets from Vivid Seats but then the concert was cancelled. The did not notify me or provide refund instructions. I spent half a day trying to get through to someone to help me with the refund - practically impossible to get through to an actual customer service person when I finally did, they did not have record that the concert was in fact cancelled - they were unhelpful and I had to file a complaint with my Paypal for refund of the purchase and still trying to get my money back from a cancelled concert!

I bought 8 tks for an NFL Football game in KC and the tickets were a resale through Ticketmaster and once Vividseats had my money, I was required to go through ticketmaster to access my tickets in my ticketmaster app. I did receive the tickets with working bar codes BUT, due to them being sold through ticketmaster from the original owner to vividseats, it does not allow me to download them into my apple wallet.

Do not use Vivid Seats!! If you are not able to use your tickets and need to resell them you can’t post them on their or most other ticket sites. Why? 1) because I am not a company selling more than 100 tickets (assumption is they do not want normal people to have the ability to compete with them allowing them to control pricing) 2) because vivid and their trusted ticket sales system gave me a ticket in an electronic form and not a pdf which is apparently not trusted by their own site). I was told if I want to resell the 6500 in purchased tickets to “just use social media or use google to see how to resell”.