Vivid Seats Reviews

Hi Myriam, please accept our sincere apologies for the issue you experienced with your ticket delivery the day of the show. For the seller's failure to follow through with your ticket, we've issued you a full refund of your order as per our Buyer Guarantee. We're relieved to learn that Shamecia was there to help you out and pulled out all the stops to try to get that ticket in your hand. We appreciate your understanding and patience and hope that we can have an opportunity to help you get to another show in the future!

Our agents know how much concerts mean to our fans, so they go the extra mile to resolve any issues that arise! We're glad you had an awesome time!

Thank you for your review. It is never our intention to mislead anyone and we strive for transparency. As a ticket marketplace, we facilitate the sale between sellers who are looking to sell their event tickets and buyers who are interested in purchasing them. This is explained on our FAQ page as well as on our How Vivid Seats Work page, which can be found here: corporate.vividseats.com/how-vivid-seats-works/

Hi Alyanna,

Thank you for your feedback! We understand that waiting for tickets can be stressful, especially before an event. Many venues only allow tickets to be transferred on the day of the concert for security reasons to prevent duplication. Additionally, sellers often send tickets in batches to fulfill orders efficiently. We appreciate your patience and are glad to hear it worked out for you in the end!

You're so welcome, Dayana! We're happy to have been able to help you get to see Billie so you could experience a night full of beautiful music with your fellow fans.

Our mission is take the stress out of ticket buying so you can concentrate on the fun times ahead. Thanks for leaving us a glowing review!

Hi Justin,

We appreciate your feedback and understand your frustration. We wish we could have assisted you during your ticket loading issue, but we don’t see any record of your outreach to our support team. In the future, please reach out to us right away if you encounter any problems, and we'll be more than happy to help ensure you have a smooth entry to the event.

Thanks for the feedback, Charlotte. We don't always know the seating layout of venues in advance because we sell for hundreds of locations. The venue site usually has that information, though.

Hi Jane, we can definitely see how this would have been frustrating for you, and we apologize for the inconvenience you experienced. When you placed your order, your tickets were delivered via a transfer URL that we sent to your email the same day. This email contained further instructions on how to access your tickets. Typically for Electronic Transfer delivery, your tickets will not be located via the Vivid Seats app. This is because we don't issue or generate any tickets ourselves - instead we provide a secure, reliable marketplace with full-service customer support to help you find tickets to thousands of live events and to assist you every step of the way. We're glad to hear that the venue staff was able to help you find your tickets in Ticketmaster in the end so you didn't miss out on the concert.

Hey Deborah, we're disappointed to hear that you feel scammed as that's not the impression want to leave you with when you choose us for your tickets. We'd love to help you out and give you an update regarding the Rewards Program, so please follow up with our specialized team either by sending us a private message here on Consumer Affairs, or by contacting us via DM over Facebook, Instagram, or Twitter to let us know a good time and day to contact you by phone. We're eager to connect with you to see what we can do to improve your experience!

Hey Sean, we want to first apologize for how long it's taken for us to get you an update on the event. It's rare, but in some cases events can end up postponed for multiple years and eventually rescheduled for a new date with the original tickets still being honored as valid. It looked like this was potentially the case for this event, especially since it had already been moved once from one venue to another. We tried multiple times to get an update from the venue regarding this event, and we eventually opted to reach out to you to discuss a resolution instead. We hope this helps to make this right for you and to start your year off on a better note!

Thank you for the positive feedback! We’re big fans of NHL hockey too and are dedicated to helping you secure the perfect seats for the games you love. Like other ticket marketplaces, we charge a service fee on every order. This fee helps us provide award-winning customer support, our Buyer Guarantee, and continue improving our website, app, and backend systems. We disclose all fees upfront to reduce any confusion when you view your final order total. Our goal is to offer some of the most competitive fees in the market while delivering excellent customer service with every order!

Thank you for your valuable feedback and review. We sincerely apologize for the inconvenience caused by the delivery issue with your parking pass. Please rest assured that we are fully committed to addressing every concern and maintaining high standards for both our team and sellers.

Our investigation team is currently working on a thorough review of this order. If we find any fault with your order, we will do everything we can to make it right.

Please allow us some time to review the information provided by both you and the seller. We will reach out to you as soon as we have an update and work to resolve the issue if possible.

Thank you for the positive review, Patrick! We appreciate your feedback. Fees may fluctuate based on demand, but we always strive to offer the most competitive prices and fees on the market. If you have any questions, feel free to contact us via phone or email. We're here to help!

We’re thrilled to hear that Lady T knocked it out of the park with your order! We’re always here to provide VIP-level customer service with every order. Thank you for choosing our ticket service!

John, we’re thrilled to reward our fans for purchasing tickets through our app! Thank you for being a Vivid fan, and we hope you enjoyed the game. We’re here to be your go-to ticket app for all your favorite events!

Hi Bernard, thank you for sharing your thoughts about your experience with us, even though that experience was less-than-ideal for you. We don't own or generate any tickets sold on our site - all the tickets you see are issued by the venues or their authorized ticket distributors, and are listed by individuals with their own limited quantity of tickets. This means that we don't always know which exact seat numbers you'll receive, as that isn't fully locked in until they're sent to you by the seller. We can see how this can make it a little difficult to coordinate ticket purchases with friends, so we highly recommend buying all your tickets together in a single order as a group since we can only guarantee adjacent seats if all your tickets are together in the same order (but be aware that for larger orders there may be a disclaimer in the notes that tickets may be split up into groups).

The tickets you received seem to be aisle seats in the center court section. These would ordinarily be highly desirable seats for a lot of folks, but we know this kind of thing is subjective and not a preference you share. Typically sellers will label their aisle seats in the ticket details/notes on a listing to highlight this fact. They may not have done so this time, but we wanted you to know that bit of info for the next time you look for some great seats. Additionally, while we aren't able to account for how disruptive your fellow fans may be at any given event, it's our hope that you will consider giving us another chance in the future to help you attend something awesome and exciting!

Thanks for the 5 stars, Pam! We're glad your grandson had an easy time accepting the tickets from you and that they had a wonderful time due to such a wonderful gift!

Hey Jack, thanks for the review! Your tickets for the upgraded seats were sent just a few minutes after you accepted them. We hope you and your father-in-law had a wonderful time at the game together!

We're always here for you, Vicki! Our award-winning customer service agents are only a call or live chat away. Hope you had a blast at the game!

Aw, thank you so much Michelle! We've sent your review to Leiner so he knows how much his help meant to you. He'll be here next time something awesome comes your way. Happy holidays and thanks for choosing Vivid Seats for your tickets!

Hey Kevin, we understand the frustration this may have caused you, but we have good reason for not being able to accept a PO Box as a mailing/billing address. Sometimes tickets are listed as electronic tickets because that's what the seller anticipates they'll be receiving and sending to you - however in some rare cases, tickets end up being physical tickets or passes that need to be shipped to you. We use UPS for all of our shipping needs, and they're unable to deliver to a PO Box. For this reason we require a non-PO Box address for your billing/shipping address, since we will ship to your billing address if we try to contact you and don't hear from you after three business days. This just ensures that you'll receive your tickets in a timely manner even if you just happen to be busy when we call you to try to confirm your shipping address. We hope you understand, and that you can find a workaround for the future when you need more tickets!

This is exactly the kind of caring experience that earns us our reputation for outstanding customer service. Thanks for the shout out!

Hi Lourdes! We're over the moon to know Richard made your ticket quest a breeze! His dedication to ensuring everything went off without a hitch is truly top-notch. Thanks for recommending us—here's to more VIP experiences in the future!

Hey Deron, we're glad you had a great time at the game! Quite often tickets for sporting events aren't enabled for transferring until closer to the start of the game, but you are guaranteed to have your tickets sent over to you in time for your event. Regarding ADA seating, we label all ADA or wheelchair accessible seating as ADA or WC in the section, row, or the ticket details (which you can view by tapping on a given listing). We emailed you some more detailed information about where accessible seating is located at the venue you visited the other day so you know what rows and sections to look for when browsing for the next event there! You can also call us to ask questions about our available inventory and we can help search for tickets that best fit your needs.

It's disappointing when an order is canceled, so we understand your frustration. The security of our orders is something we prioritize, so we have an in-depth review process to ensure the person who owns the card is the one placing the order. There was some difficulty associating the info on file directly to the cardholder, which resulted in the cancellation of your order. While we don't control how long it takes for the holding charge to fall off, we regret the inconvenience.

Thanks for letting us know you had a lovely evening, Steven! That's why we do what we do.

Thank you for the amazing shout-out, Darien! We're thrilled to hear that our customer service team made your ticket-buying experience a breeze. It's our goal to make finding the perfect tickets as easy as pie—preferably a slice of your favorite flavor! We're glad we could help you score a great value. We can't wait to assist you on your next ticket adventure!

Thank you for reaching out and sharing your experience, Loukas. We appreciate your feedback and understand how important it is to have clear communication regarding pricing. We have reviewed the call and can confirm that our agent took the time to explain the terms before finalizing your order. They specifically stated that the charges would be in USD, and you agreed to these terms during the conversation.

We understand that navigating currency differences can sometimes be confusing, especially for first-time customers. Your insights are valuable, and we'll continue striving to enhance the clarity of our communication for all customers, ensuring everyone has the information they need to make informed decisions.

We're very sorry that your order couldn't be filled, Bill. Most orders are filled without issue, but there are rare occasions when a seller must offer replacements. We recognize these may not always be ideal, which is why we offer the option to cancel instead. Your refund has been processed, but we hope you give us another chance to prove our worth.

Hey Sharon! Thanks a bunch for the glowing recommendation! We’re pleased to be your go-to spot for all things Clippers and soon-to-be Dodgers! It sounds like you’re gearing up for a season full of slam dunks and home runs, and we can’t wait to be part of the fun! Here’s to many more unforgettable games ahead! Keep that excitement rolling, and happy ticket hunting!

We're grateful for your kind words, Tracy. We created Vivid Seats Rewards just so we could reward fans like you for your support. Glad to hear that you're benefitting from it!

Our agents' dedication to taking care of fans is why we're rated so highly for customer service!

Hey Brooks, we're sad to learn that you had an issue with your parking pass! We tried to reach out to you to discuss what happened when you were at the garage, but were unable to reach you. Please send us a direct message here or over our official Facebook, Instagram, or Twitter (X) accounts to let us know what time(s) and day(s) would work best to reach out to you again. We look forward to connecting with you soon!

Thank you for sharing your experience, Christan! We're thrilled to hear that our customer service team was able to assist you and that you had a fantastic time at Jingle Ball in Philly. We're glad you enjoyed your seats and the concert. Your satisfaction is our top priority, and we look forward to helping you with your next event!

We regret the inconvenience you experienced placing an order, Marco. The issue you're describing is with PayPal, rather than us, though. We recommend reaching out to them with your feedback.

We're glad you had an amazing time! Fees may not be desirable, but they back every order with our Buyer Guarantee and pay for our customer service operations. That means you can get questions answered whenever you need assistance.

Agents like Jake embody our philosophy of putting the fans first. Thanks for rating us five stars!

Thanks for sharing your experience, Don! It sounds like you had quite the ticket adventure! We're so glad to hear that our team member was able to turn things around and find you those great seats. We appreciate your understanding, and we’re thrilled you had someone there to help you through it. Here's to many more awesome events ahead!

Laureen, we're so glad to hear that you and your family had a fantastic time and that everything went smoothly with your tickets. We understand how it can feel uncertain when trying something new, but we're thrilled that you had a positive experience. Your trust in us means a lot, and we’re always here to help ensure your future events are just as enjoyable. We appreciate the five stars review!

Hi, Lisa! It makes us so happy to hear you had a great time at the game. Thank you for choosing us and for sharing this amazing experience! We can't wait to hear from you again!

Thank you for taking the time to provide your feedback. We have looked into your order to understand the situation better and would like to share our findings. After our review, we can confirm that the tickets were successfully transferred and that they were valid and authentic. If you have any additional information or documentation to share, please feel free to contact us. We're here to help you!

We regret that your disappointment with fees marred your first time with us. We'd like to shed some light on what our service fees go toward. They back every order with our Buyer Guarantee and pay for our customer service operations, so you can get questions answered whenever you need assistance. These fees are always displayed prior to purchase for review. We're glad the rest of your experience went well, though!

We're sorry to hear that you had issues parking, Theodore. As you note, that's an issue with the venue rather than Vivid Seats. Still, we regret the inconvenience, and we're glad you still had a great time at the stadium.

We're sorry that the view was disappointing and how that affected your enjoyment of the show. Our sellers are required to disclose obstructed views, and we see that they did so on this order. Still, we sympathize with your situation and hope that the resolution we offered helps make up for it.

We promise a seamless and easy experience to our fans because we know you don't have time to waste hunting for what you want. Thanks for the stars!

Emily, thank you for your review and feedback. We take every inquiry seriously and hold our team and sellers to the highest standards.

We’ve looked into your football order and confirmed that your parking pass was delivered instantly upon your order on 8/17/24. Regarding your mention of the “pass being available,” this delay is due to security measures implemented by the NFL venue. Typically, the venue releases access codes via Ticketmaster 48 to 72 hours before the event to prevent pass duplication. Unfortunately, this is an NFL-mandated policy that we cannot control.

We’re glad to see the pass was delivered in well enough time for your 12/15 event, and we hope you had a great time at the game! If you ever need assistance in the future, we’re always here to help.

When we guarantee that tickets will be sent in time, we mean it! We're glad your son had a great time at UFC.

We want to clear this up for you since we regret your dissatisfaction. We're a ticket marketplace, meaning that sellers set their own prices for tickets rather than using the venue price. That's why the cost at checkout differed from that printed on the ticket. To ensure our fans are aware of this, we explain our pricing model in our FAQ.

We sincerely apologize for the problem you had accepting your ticket, Kevin. Your continued patronage is important to us, since we know that you're a loyal fan. We've resolved this situation and hope you are satisfied with it. Please don't hesitate to reach out to us if you have any further concerns. Your satisfaction is a priority!

We appreciate your feedback! Our Buyer Guarantee promises that you will receive equal or better tickets in case it is needed. It looks like the seller provided upgraded tickets in this case, but we understand your location preference. We're still happy to hear you had a great time, and if you ever need any assistance or have questions, reach out to us. We're here to help!

Thanks for the kind words! It's great to know that we have been a trusted part of your experiences, and we truly appreciate your continued support. We look forward to helping you make more memorable moments in the future. Thank you for recommending us!

Sarah, we truly appreciate your honest feedback and review of your order experience. We care deeply about our fans, and as you mentioned, our team worked diligently to secure better seats for you in time for your show. We hold our team to the highest standards and always strive to ensure our fans receive their tickets or better. Thanks to our Buyer Guarantee, we were able to upgrade you to better lower-level seats for your event. We remain committed to being there for our fans, and we look forward to the opportunity to assist you again for your next event.

We're so glad to hear you had a seamless experience with us and that you found our prices and communication to be top-notch. We’re happy to let you know that the "view from the seat" feature is currently available for some events, and we’re continuously working to add this option for more events in the future. Your feedback is incredibly valuable, and we’ll keep working to enhance your experience. Thanks again for choosing us—we look forward to serving you again soon!

Thank you so much for your valuable feedback. We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to deal with the situation, especially with your husband and son already on their way. We're glad to hear that the representative was able to assist you in finding new seats. Your comments are important to us, and we will certainly review our processes to ensure a better experience in the future. We’re grateful that you allowed us to resolve this over the phone, and thank you again for giving us the opportunity to make things right!

We are so happy to hear that your son and his friend enjoyed the show! Thank you for purchasing the tickets from us, and we look forward to hearing from you again soon!

John, thank you for sharing your experience with us! We sincerely apologize for the delay in delivering your tickets on the expected date. Our seller relied on the primary market for the delivery. However, our Buyer Guarantee ensures that your tickets will arrive in time for the event, and we are happy to confirm that they were sent out a day in advance. We understand that this situation may have caused you some frustration, and we truly appreciate your patience. We're grateful that we were still able to get the tickets to you in time for the event!

Thanks for the five stars!

Thanks for the five stars!

We appreciate your sharing your experience and thank your mom for putting us on your radar! It's wonderful to know that everything went smoothly and that she had a great time! We truly appreciate you giving us a try, and we hope to assist you again in the future!

We know how much fans like you look forward to concerts, so we apologize that you didn't enjoy it because of the view. To ensure that fans have all the info they need about what they're purchasing, our sellers mark when tickets are obstructed or a side view. Still, we regret if it was more obstructed than you thought it would be. We appreciate you taking the time to discuss this matter with us over the phone and that we could reach a satisfactory resolution.

We regret the confusion you felt regarding how to display your tickets, Brandon. To make sure things go smoothly at the show, we provide instructions on how to access the tickets along with the ticket transfer. Our support team is also here to provide any clarification on your delivery method.

It brings us great joy to know that our support team was able to assist you promptly and enhance your concert experience. Your recommendation is valuable to us, and we’re delighted to have played a role in your enjoyment. Thank you for the positive feedback!

We're thrilled to hear that you and your group had such a wonderful experience with the surprise upgrade. It's great to know you enjoyed the upgraded seats while sharing your original tickets with friends. We truly appreciate your support and kind words. Thanks for being a Vivid Seats rewards member!

Lisa, we’re truly disappointed to hear that your experience with us didn’t meet your expectations, and we sincerely hope you'll give us another opportunity to change your mind. We hold our sellers and team to the highest standards, and we deeply apologize that your Jingle Ball order was not delivered in time for the event.

Please know that our team investigated the situation and worked with the seller to get your tickets. When the in-hand date had passed, we took immediate action and processed a full cash refund for your order as you requested. Additionally, we’ve sent you credit as part of our efforts to make things right.

We truly hope you’ll give us another chance to ensure a smoother experience next time. We're here to make it right and would love the opportunity to earn back your trust.

Hello, Rebeca! Thank you for taking the time to share your feedback with us. We’ve looked into your order to better understand the situation and would like to provide you with some clarity. When you reached out for an update on your tickets, we found that the delivery carrier had already made some changes to the address and was on route. Since you were traveling to the event, we suggested updating the shipping address to ensure you could receive the package at your temporary location. We sincerely apologize for the inconvenience, as it appears the delivery carrier faced some challenges that delayed your package. We assure you that we strive for timely delivery of tickets or your money back, which is why, in accordance with our Buyer Guarantee, your order was canceled and refunded due to the tickets not arriving in time. We truly appreciate your patience and understanding during this process!

Thank you for your review! We truly value your feedback and appreciate you taking the time to share your thoughts with us. To better understand your concern and offer assistance with your order, please feel free to get in touch with us at (833) 228-5143, email us at support@vividseats.com, or send us a direct message on social media. We're here to help!

We're so glad to hear that you had an easy and smooth ticket experience for your event. It's great that you were able to find a more affordable option with us, as that is our goal. We really appreciate your recommendation and are happy to be your go-to choice for future events if presale tickets don’t work out. Looking forward to helping you get tickets for more amazing shows in the future!

We completely understand your frustration and recognize that unexpected situations can sometimes prevent you from attending the events you love. As a secondary marketplace, we do not own the ticket inventory listed on our site. The screenshots you provided are from Ticketmaster, not from our platform, and the offer you see is coming from their account, not ours. Unfortunately, we are only able to issue refunds if the event is officially canceled by the venue.

We also have a strict "all sales are final" policy, which is agreed upon at the time of purchase. Regrettably, this means we are unable to offer a refund or compensation in this case. However, if you're unable to attend, we recommend trying to resell the tickets through our platform to allow others to enjoy the event. If the event is rescheduled or canceled, we will be sure to inform you. As always, we're here to assist you if you have any further questions.

We're so happy to hear that you had a smooth experience picking up your tickets at will call and that the staff was helpful and friendly. We appreciate you choosing us to buy the tickets and hope you think of us again in the future!

We truly value your feedback and are genuinely sorry for the experience you had. Your satisfaction means everything to us, and which is why we wanted to understand the situation concerning the promo discount. We made efforts to look into this for you, but unfortunately, we didn't receive the cooperation needed from your side to carry out a complete review. Please know that we are always here to assist you if you have any further questions or need additional help!

Ryan, thanks for taking the time to share this kind review. We're thrilled to hear that we continue to be your go-to for event tickets and that you had a positive experience with our customer service team. It's our pleasure to provide timely and helpful support, and we're especially happy to hear you enjoyed the added value we offered. Your loyalty means the world to us, and we look forward to serving you for many events to come! Thank you for being a valued customer!

We truly value your experience and appreciate you sharing this with us. We would like to gather more details about your order and the situation you encountered. We tried to reach you by phone but couldn't connect, so we kindly ask if you could reply to our email or private message. We look forward to hearing from you soon!

Hey, Kevin! It makes us really happy to know that Kenneth was able to help you out and kept his word. This is the kind of experience we work hard to achieve, so we appreciate you sharing it!

Thank you so much for sharing your experience! We're so glad to hear that Mara was able to assist you during such a difficult time. It’s wonderful to know that she was able to work with you and make a positive impact, offering the understanding and support you needed. Your kind words about Mara are truly appreciated, and we will certainly pass them along to her. We wish your wife a speedy recovery and hope your future experiences are just as positive. Thank you again!

Angela, we understand your frustration. Unfortunately, since the event has not been cancelled, we are unable to offer a refund or cancel the order. As a ticket marketplace, we do not own the tickets listed on our site. When an order is confirmed, our verified sellers ensure the inventory for your order. As stated during your purchase, refunds or credits are only available if the event is cancelled. We understand this is disappointing, and we regret that we cannot provide a refund or compensation in this case. If you have any questions, our award-winning customer service team is available to assist you!

Thank you for sharing your thoughts with us. We understand how frustrating it can be to encounter issues while trying to download your tickets, and we want to help make this process easier for you. If you need assistance with downloading your tickets, please don’t hesitate to reach out to our customer service team via phone or live chat. You can also connect with us on any of our social media platforms. We have multiple contact options available to ensure that fans like you can easily reach us when immediate assistance is needed. Your feedback is important to us, and we hope to help you have a smoother experience in the future.

We can't thank you enough for the love and kindness you've show Shamecia! You're the best, Evaristo.

Jeremy, we’re committed to making sure our website offers the best interface compared to our competitors! Our goal is to make your ticket search as easy and seamless as possible, helping you find exactly what you’re looking for with ease.

We're all about bringing the best in-app ticket features to our fans! Our goal is to make your ticket search as easy and seamless as possible. We're here to help you find exactly what you're looking for!

Hello Brandon,

Thank you for sharing your thoughts with us. We truly appreciate you taking the time to leave a review. Our team has carefully looked into your situation and has canceled your order, which means your full refund has been processed. We completely understand how frustrating this must be for you, and we want to reassure you that our customer service team is here to help. If you have any further questions or need clarification, please don’t hesitate to reach out. Thank you for bringing this to our attention; your feedback is important to us.

Hi Nathan,

Thank you for sharing your experience with us. We understand the frustration that can come from navigating multiple platforms for your tickets, especially when time is of the essence. The transfer process using the primary provider is standard for how tickets are issued, but we appreciate your feedback regarding clarity in our instructions. Your insights are valuable, and we will certainly take them into consideration as we work towards improving our service. We hope your event was enjoyable!

Thank you for taking the time to share your experience with us. We understand your concern and would like to provide some information to help clarify things. The tickets you ordered were labeled as Seat Saver with specific details on how that service works. The seller fulfilled the order with valid tickets, which is why we were not able to provide a refund or any other form of compensation. We appreciate you providing us the opportunity to discuss this over the phone and thank you for your understanding. Thanks for the review!

Hi Kirsten,

Thank you for sharing your experience regarding the iHeart Radio Jingle Ball concert and your parking pass purchase. We want to assure you that we take matters like this seriously and have already investigated the issue. We have been able to process a refund for your parking pass, ensuring that you're not out of pocket for this unfortunate misunderstanding. We appreciate your feedback and hope your overall concert experience was enjoyable.

Hi Li Hong! We're glad that we were able to get this issue resolved by coordinating both with you and a staff member at the venue. We're sorry that you encountered some frustration when initially trying to access your tickets due to the email you used not being accessible to you anymore, but it all worked out in the end. We hope you had a wonderful, magical time at the concert!

Audrey, we are all about amazing events! Thanks for choosing our ticket app!

Thank you so much for your review and feedback! We’re huge WWE fans here in the office too, and we're thrilled to hear you enjoyed your Monday Night Raw event.

If you ever need assistance with understanding the seating chart or anything else in the future, our friendly sales team is always here to help. Just give us a call!

Hi Victoria,

Thank you for sharing your experience with Vivid Seats. Your feedback is incredibly important to us. In this particular instance, the information regarding the obstructed view was detailed in the notes section of the ticket listing, reiterated during the checkout process, and included in the order summary once the purchase was completed. We encourage our customers to carefully review these details to make informed decisions, as we understand how vital it is for your experience to match your expectations. We appreciate that you reached out to our team and were able to verify this information, and we value your understanding as we work to provide proper resolutions for our customers' concerns. If you have any further questions or need assistance, please feel free to reach out to us.

Hi Erinn, we're sorry that you ran into some issues with your tickets, but we greatly appreciated you bringing this to our attention as soon as you could so we could have an opportunity to make things right for you. We're proud of Richard's kind and compassionate level of service and are glad he was the one taking care of your concerns the other week! Thank you for sharing your full experience and for all your kind words; we've shared your review with Richard and he was extremely grateful for the holiday wishes and compliments!

Hey Kris, we're glad you loved our various methods to help you pick some awesome seats for your first time at the stadium! We're excited to help you experience even more live events in the future.

Hi Mylowe,

Thank you for your feedback regarding the postponed event. We understand your disappointment with the lack of communication about the seat status prior to your purchase. It's important to note that we, as a ticket market place, are not affiliated with the artist or event organizers and were not made aware of the postponement in advance.

While we are unable to offer refunds for events that are only postponed, we do want to provide you with some options. Once a new date is confirmed, all purchasers will receive an email notification. Your tickets will remain valid for the rescheduled date. If you are unable to attend, you have the option to sell your tickets independently to a family member or friend or list them for resale on a platform of your choice. You can easily find options for selling your tickets by searching online for "sell my tickets." We appreciate your understanding in this matter.

Hello, Judy!

Thank you for sharing your experience with us; it truly means a lot. We sincerely apologize for the confusion you faced with your order. Upon reviewing the details, we found that our agents had informed you that the barcodes were not available at that time because the venue had not yet released them, but they would be provided eventually. We're glad to know that someone from the venue was able to assist you. As for the seating, we did mention in the listing notes that they were part of our Seat Saver service, along with an explanation of how it works. We understand fees can sometimes be higher than expected, which is why we make sure to display them on the checkout page before you place the order to keep transparency. 

We hope this clarifies things for you!

Your opinion is important to us, so we appreciate you sharing it! We understand that service fees are never a fan favorite as they can sometimes be higher than expected due to their tendency to fluctuate. Now, while we can't control them we want you to know that service fees are being reinvested to ensure all transactions are secure and the delivery of tickets is smooth. We hope this information proves helpful!

Hi Annabella,

Thank you for taking the time to share your experience. We understand how disappointing it must have been to arrive at the venue without receiving your tickets, especially when you were looking forward to the show. In this instance, the seller was unfortunately unable to fulfill the order, which resulted in the cancellation and a full refund being processed to your account. We appreciate your feedback, and we're glad to hear you were able to secure tickets and enjoy the performance. If you have any further questions or concerns, feel free to reach out.

Hi Ida, we tried to look into what you were referring to here, but it doesn't appear that you bought parking from us, only tickets to the game! We hope you enjoyed your experience getting your game-day tickets with us.

Hey James, thank you for sharing your opinion of your purchase experience! We're pleased to hear you're enjoying all the different ways we help you choose the right spot to sit, and that you found the whole process to be pleasant. We show the fees all together with your final total to hopefully reduce any potential confusion about the amount you'll be paying for your order, but we understand that may not be ideal for some folks. Hopefully you know where to look during checkout before you submit your order (it's under the Ticket Details on the web and when you tap Total on the app), so that way you can review everything and make sure it looks right before you commit to the purchase.

Hello Kathryn,

Thank you for sharing your experience with us. We’re glad to hear that, despite the challenges you faced, you were able to attend the event and create a joyful moment with your excited 5-year-old. We understand how frustrating it can be when things don’t go as planned, and we encourage you to reach out to our customer service team immediately if you encounter any issues with your tickets in the future. We noticed that we weren’t contacted during this situation, and our team would have been more than happy to assist in resolving it quickly. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

Hey Tiffany, we tried to reach you today to discuss what happened when you attempted to park at the provided lot/garage. We aren't affiliated with the parking facility and the pass provided was sold and issued by that facility for the given date, so we aren't sure why they would have done so if they were aware of any road closures for the day. We'd love to connect with you to get more information about your experience, so please reach out to us via direct message over Facebook, Instagram, or Twitter.

Hi Deshay, that must have been a frustrating experience, getting ready and arriving for a concert only to learn it was not taking place that evening. We were notified a few days before the show that it was postponed by the venue, and we sent you an email on December 5th to let you know about the postponement, but it looks like you might have missed that email. We'll keep you updated of any other changes to the event as we hear from the venue about how they're handling this show and the tickets they issued for it. Please keep an eye on your email for further updates, and you're welcome to reach out to us by live chat, email, or phone if you want to check in from time to time as well.

Thank you so much for going out of your way to give a shout out to Joyce! You rock, Tyler.

Hey Robin, we know you would enjoy the convenience of being able to access your electronic transfer tickets in our mobile app. Since we operate a marketplace and don't have any affiliation with this venue, we don't have the ability to generate tickets on their behalf. Your tickets were instead delivered via electronic transfer over the Pacific Northwest Ballet account manager. You would need to use their account manager to access your tickets, and once you do they may allow the option to add your tickets to a digital wallet if that's something they have the technology to scan for entry. In some specific cases we are able to link directly to tickets or provide you with QR codes in our mobile app, but in many instances tickets have to be delivered through the venue's official ticket distributor or account manager site or app instead. If you prefer to access your tickets in the Vivid Seats app, look for Mobile E-Ticket delivery types when browsing for seats!

Dennis, we truly value you and all our Vivid fans! Thank you for choosing us as your go-to destination for event tickets. We're always here for you, ready to assist whenever you need us!

Hi Taylor,

Thank you for taking the time to share your experience with us. We understand how disappointing it can be when plans don’t unfold as expected, especially for an event you were excited about. We noticed that during your initial contact, you indicated that you could see the tickets, and by your final call right before the event, you were able to access the barcodes, which are typically released closer to the event date as a security measure to prevent ticket duplication. We appreciate your patience during this process, and we're here to help if you have any additional questions or concerns. Your feedback is important to us, and we will continue to refine our communication to improve our service for all fans moving forward.

You're so welcome, Regine! We're proud to have been a part of getting you to your first-ever live concert, and helping you make some unforgettable memories!

Hi Krizysztof,

Thank you for your review regarding the canceled event in Worcester, MA, on December 6th, 2024. We're pleased to inform you that we reached out to you as soon as the event was confirmed canceled. We appreciate your cooperation in discussing this matter, as it allowed us to ensure you receive your refund promptly. If you have any further questions, please don't hesitate to reach out.

Hi Jennifer, thank you for your honest feedback about what happened at Delta Center the other week, and for taking a few minutes to talk to us over the phone so we could gather some more information about your experience. To clarify, we are not affiliated with Delta Center in any capacity and we do not generate tickets on their behalf, nor are we affiliated with Ticketmaster or SeatGeek. The venue switched their digital ticket partner from Ticketmaster to SeatGeek, and reissued all the tickets for this concert through SeatGeek. While the seller who provided you the original tickets did transfer your tickets through SeatGeek the morning of the concert, it sounds like there may have been some technical issues with SeatGeek that day which required the venue to manually confirm each transfer for anyone who bought tickets through a marketplace like ours to ensure that you had no issues getting to your seats. We're glad to hear that they were able to get this sorted out for you and that you didn't end up missing the headliner!

Thanks for choosing us here at Vivid Seats for helping you get tickets to Wild'N'Out! We're sad to hear the nachos were less-than-stellar, but we're not affiliated with the venue - so be sure to let them know directly if you want to.

Thank you for sharing your experience with us, Andreal. It sounds like you had a frustrating time, especially on your birthday, and we understand how disappointing it can be when plans don’t go as expected. To help prevent situations like this in the future, we recommend reaching out to us before the event if you encounter any issues, so we can assist you in ensuring that your ticket is ready for a smooth entry. During our investigation, we confirmed that the seller successfully transferred the tickets to the email address provided, so we encourage you to check your spam or junk inbox in case the email was directed there. Your feedback is valuable, and we appreciate your understanding as we work to improve our services.

Hi Cliff,

Thank you for sharing your concerns with us. We understand how frustrating it can be when technology doesn’t work as expected, especially at an event. Our tickets are offered with different delivery methods, and in this case, the tickets you purchased were mobile tickets that are viewable only through a web browser, as noted in the listing. We appreciate you bringing the parking pass issue to our attention, and we were able to investigate it further, resulting in a full refund for the parking pass. Your feedback is important, and we're here to assist you with any further questions or issues you may have.

Thanks for the compliments, Robert! We're always happy to help get you to the game so you can show your support for your favorite teams - that's our goal!

Hi Paula,

Thank you for your feedback regarding your parking ticket refund. We have investigated your situation further and are pleased to inform you that we have already processed a refund for you. We noticed you reached out through live chat each time, and we encourage you to also consider calling our customer service team, as this can often make the resolution process much smoother in situations like this. We appreciate your patience and hope this helps resolve your concerns.

Thank you for sharing your experience with us, Danielle. We understand how frustrating this situation has been, especially with the last-minute communication regarding your tickets. We attempted to reach out to you to discuss your concerns, but it appears there was an issue with the contact number you provided, which prevented us from getting in touch.

We would like to investigate this matter further and ensure that we provide you with a proper resolution. Please reach out to us via DM on any of our social media platforms, and we'll be more than happy to assist you. Your feedback is important to us, and we want to ensure your concerns are addressed. Thank you for your understanding.

Thank you for your ongoing support!

Great seats are just a click away! Thanks for choosing our app for your game event tickets!

Hi Ananda, we’re truly sorry to hear about your experience, and we understand how frustrating this situation has been for you. We want to take another look at this issue to see how we can assist you further. If you could please provide us with your order number via private message or reach out to us through social media by sending us a DM, we'll investigate what happened and do our best to resolve this for you. Your feedback is invaluable, and we appreciate your patience as we work through this matter.

We appreciate your feedback and apologize for any inconvenience you may have experienced. We looked into your order and can confirm that the event has been canceled. In this case, as stated in our Buyer Guarantee, you will be compensated for it. However, it seems like there is something unresolved on the order, so please contact us via DM on any of our social media platforms for an update!

Hey Vasa, thanks for giving Shamecia a shout-out! We've been hearing nothing but great things about all the help she's provided to fans like you, so we have to agree that she's fantastic. Thank you for taking a moment to leave us a review to tell us about your experience!

You're welcome, Landon! You're always in good hands with us here at Vivid Seats. We hope you had a fantastic time at the game!

Messiah, great times with friends are just a click away in our app! Thanks for choosing us as your go-to app for event tickets!

Rest assured, every order on our platform is backed by our Buyer Guarantee! This means that if anything happens with your order, we'll work closely with you to ensure you're taken care of!

Thank you for sharing your experience with us. We're truly sorry to hear about the frustration this situation caused you. After reviewing your case, we can confirm that the tickets were successfully transferred and accepted by you. While we understand how disappointing it must have been to miss the event, it seems the issue arose during a later transfer that you attempted to make, which is outside of our control. We strive to make every fan's experience a great one, and we regret that this wasn’t the case for you. If you have further questions, our team is here to help!

Amanda, thank you for sharing your feedback, and we truly apologize for the frustration you experienced. We understand how disappointing and stressful it must have been, especially after preparing for your event. We're glad we were able to finalize the investigation, and as our Buyer Guarantee states, we’ve already compensated you for the inconvenience. Please know that we are committed to ensuring this doesn’t happen again, and we appreciate your patience and understanding throughout the process. Thank you again for working with us to resolve this, and we’re dedicated to providing you with a much smoother experience moving forward!

Hey Gordon, we sincerely apologize that the seller provided you tickets without barcodes, and that we were unable to reach them until after the event had already started. We want to assure you that our agent did not disconnect the call on purpose, and based on their report it sounds like the call dropped out while they were trying to find you replacement tickets. We appreciate you having let us know about the issue and for your patience while we resolved this for you. You've been refunded in full as we discussed over the phone the other day, and we hope you'll consider giving us another chance to help you and your wife get to an amazing event in the near future.

Hi Raedele, thanks for the glowing recommendation! We hope you've been checking out the Game Center, since we recently had a Billie Eilish giveaway. Definitely keep your eyes out for some great deals and more.

Thank you for your feedback! We appreciate the opportunity to clarify a few things to help you understand the situation better. The tickets you receive are sourced from sellers who originally purchased them on the primary market. To transfer these tickets to you, they must use those primary platforms, which is why you need to download an additional app. Our role is to facilitate the connection between you and the seller, ensuring that the transfer process goes smoothly and that you have all the information you need to accept the tickets. If you have any questions or need help, feel free to reach out to us anytime!

You can always count on us to have your back, Ashley! Thank you for giving us a chance to help you get into the show.

Hello, Asia! Thank you for sharing your experience with us. We truly empathize with the difficulties you encountered, and we understand how frustrating that must have been for you. We want to provide some clarity on the situation. Our aim is to keep you updated throughout the process, which is why we reached out as soon as there was news about your transfer. Our seller informed us that the original link was no longer active, and they have since resent the tickets to your email. We also sent you an email notification to ensure you knew which tickets to use, helping you avoid any errors like the one shown in the screenshot. If you ever have any questions or concerns, please contact us before the event so we can assist you in time!

Hi Anne, thank you for taking the time to share your thoughts with us; your feedback truly matters! We completely understand your concerns about the service fees and the ticket delivery process. To provide some clarity, our service fees vary due to changes in supply and demand, which means they can fluctuate. Our primary aim is to ensure a secure transaction and timely delivery of your tickets, and these fees play a crucial role in that. As for the ticket delivery, our sellers must wait for the primary market to release the tickets or enable the transfer option before they can send them to you, which is beyond our control. We appreciate your understanding and hope this information helps ease your concerns!

Hi Abby, we're glad you had a fantastic first experience with us as your source for tickets! If you're ever worried about your tickets or order, you can always give us a call, live chat with us, toss an email our way, or even send us a DM on social media for assistance!

Hi Dan, please accept our sincere apologies for the frustration and inconvenience you experienced with your ticket order. Your honest feedback about your experience trying to get some answers from our customer service team regarding the delivery delay is invaluable to us. We pride ourselves on the quality of our service and will take this feedback into account to make improvements moving forward. We reached out to you today by phone to confirm you got your ticket in time for you to make it to the concert despite the delay, and that we're glad you had a blast! We're happy to report that we were able to provide a positive resolution, and can't wait to help you get to see some of your favorite live music acts next year.

Kaysa, thank you so much for your feedback! We're really sorry to hear that you weren't able to attend the event; we completely understand how disappointing that can be. To ensure a safe and seamless experience for both sellers and buyers, we have certain requirements in place for individual ticket sellers. However, you can always choose to resell your tickets on other ticket marketplaces, as many of them do permit the resale of electronic tickets. While we wish we could assist you with the resale, we hope this information will be useful for you down the line!

Pure excitement is what you should be feeling every time you get tickets with us, Jocelyn! Thank you for taking a moment to share your feelings about your first time with us. We can't wait to see what you decide to go see next!

We love to surprise and delight fans like you, Brock. Thank you for being a loyal Vivid Seats fan. We're happy to hear you had a fantastic time at the game!

We're glad you gave us a chance to show you why we're the best source for tickets, Jeannate! You can always count on us to have your back - and your seats!

You're always in good hands with us, Kevin. We want to make sure you're able to get into your event -experiencing life live is the point, after all!

Hey Elaine, we're glad you had an easy time gifting your dad some sweet seats! We disclose the service fee as separate from the ticket price - that's what the seller gets paid for delivering your tickets - because we value transparency about how much of your order goes to our operating costs. While the convenience of digital tickets is sweet, there's a lot of back-end infrastructure and human effort that goes into making that experience as seamless as can be! We hope you take advantage of all the ways we help support fans like you and your dad get to enjoy some amazing live events, like our Rewards program, Game Center & Giveaways, and even some sweet discounts from time to time.

Karla, we’re all about making sure you’re rewarded for purchasing tickets through our app! We're so glad you enjoyed the upgraded seats, and we're always here to be your go-to destination for event tickets!

Mira, our team is always here to make sure you are good to go for your event! Thanks for letting us show you we care about you and all our fans!

We truly value timely ticket delivery for events, and your feedback is essential in helping us improve. After reviewing your order, we found that your tickets were sent to you on the same day you made the purchase. We noticed that you contacted our support team after the event had already started. We always encourage reaching out to us before the event begins so we can help you troubleshoot and find your tickets. We understand how frustrating this experience must have been, and we sincerely regret not being able to assist you sooner. We hope this information provides some clarity regarding the situation!

Hi Alexander, it sounds like you've had a frustrating time trying to discuss your order total and the price breakdown since you did not spot this information during the checkout process. We display the fees prior to purchase as part of the full price breakdown which details the quantity of your tickets and the listed price (which is set by and paid to the seller), the service fee (broken down per ticket), and any applicable sale tax or delivery fees depending on the location of the venue and the delivery method of your tickets. All of this information is available to review before you submit and finalize your order by clicking the Place Order button at the bottom of the page.

While it is true that we offer fans the opportunity to resell their tickets on our platform, only certain formats of tickets are currently accepted for listing by fan sellers (folks like yourself who are maybe not as experienced with reselling tickets). Since these tickets are not being issued in a format that we permit you to resell with us, you would have to list them elsewhere or arrange a sale independently via social media. We suggest this course of action for various reasons where you may no longer want your tickets and those reasons don't fall within the scope of our Buyer Guarantee or Terms of Sale, because we want you to know that you have that option.

Despite any frustration you may still be feeling about not spotting the fees before you submitted your order, we'd like to emphasize that you've secured tickets for the game, and you're bound to have a fantastic time watching some Spring Training sessions if you choose to use your tickets. If you decide you no longer want to keep these tickets, reselling is a fantastic option for you to recoup some or all of your order total at your discretion. We hope you have a better idea of where to find all of your order information before you place an order in the future, and that you'll be able to find a resolution from the available options we've described that works best for you.

Hey John, that was Shamecia you spoke with that night! We'll be sure to let her know that you appreciated the level of care she showed when helping you with your tickets. Thank you for the review!

Hi Veronica,

It's always good to hear positive feedback about live events! As a Ticket market place we understand that we may operate differently than other platforms, but our goal is to always provide the best experiences. We're delighted to hear that you and your parents had a great first time experience using our service. We hope to be of service to you again in the near future.

Hi Carlos, thank you for sharing your feedback with us. As a ticket marketplace, we don't have access to seat numbers prior to purchase, as this information is typically provided by the seller after the tickets are delivered. However, rest assured that we can confirm that your tickets will be adjacent to each other.

Hello Britt! Thank you for taking the time to leave a review. We're glad we had the opportunity to speak with you and provide a resolution to your concern regarding your ticket purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out.