Vivid Seats Reviews

Update: I did receive my refund and did get a response from the company. According to the Vivid Seats representative, this was a "Seller" issue and the "Seller" made the mistake. The tickets were never available to begin with. Now, does that excuse them from not verifying the tickets two months ago, instead less than one week before the show? No. However, they were very apologetic which goes a long way in my book.

This company profits on scamming people. It’s a complete fraud of a company. Benefiting on knowing the patterns of event ticket purchasing. They offer no refund, ever, no matter what. I suggest contacting your financial institution to investigate this company.

I purchased 4 tickets via Vivid Seats to the Tennessee-Vanderbilt football game on November 30th. I specifically picked out tickets for seats in a specific section and row in the football stadium for a lot of reasons. All during the process I was notified by Vivid Seats of the Section and Row my tickets would be in. Today, Vivid Seats emailed to me my tickets to print, listing the Section and Row as I originally agreed to. When I began to print the tickets, I noticed that the Row of the seats was 7 rows different than what I had originally ordered and it was different than the summary email that I received to print the tickets.

They offer 10% off first purchases however the discount does not work online. When chatting to them they mentioned the discount does not work online, and will never work. Wants me to call. Scam. Customer service treats you like **. Extremely rude and not helpful. "You can receive the discount by placing the order over the phone" is what they say. Disclaimer states in app or online only?

We purchased tickets through Vivid Seats, and when we went to 'view tickets' when we arrived to our event, it said we had no tickets. They refused to give us a refund because they said it looked like they went through on their end. I sent screenshots showing we had no tickets, and they said that did not prove anything and still would not give us a refund. $210 for my husband's birthday present gone. Never ever ever ever buy tickets through them.

We purchased Philadelphia Sixers tickets for Nov. 10 in August. First, we couldn't access the tickets until October which I thought was weird. Second, we got the game and they told us the tickets were in use. We went the box office where they confirmed this and told us not to trust any site except Stub Hub. Third, it's impossible to get in touch with an actual human. They have such a runaround system you keep getting the same messages despite which area you choose to go on the phone. Fourth, they claimed they'd investigate, but they kept trying to call my wife when she was at work, she left messages asking for a call back at another time, they refused to do so and then kept sending e-mails with automated responses that basically left you with nothing. Do not recommend.

1st time selling tickets after I purchased them on their site. Wanted better seats, so I relisted them. Tickets sold, but customer did not want them because they could not see if the tickets were consecutive. I assumed a customer could see them and pick which seats they wanted. I was called by VS customer service, and rudely scolded and told I was being fined $230!!! This is after I already paid for the tickets and even bought 4 new ones, so they got 8 ticket purchases from me and STILL FINED ME!!! Never buy from these guys. Customer Service might be the worst I have ever encountered. Use Stubhub. They seem to actually care about their customers.

I purchased (2) tickets to Charlie Berens for $43ea. They can be purchased directly through the casino he is at for $20, but we thought we'd pay the extra to be a few rows further toward the stage. I was shocked when I hit "purchase" and I was charged $121.33. They were shipped standard UPS ground and printed on typing paper. I immediately tried calling them to cancel but couldn't get through to a live person. The invoice they e-mailed has no breakdown of what I was charged and why. I called after they arrived and finally got a live person. He said that the website makes note of the extra fees somewhere. I asked multiple times what I was charged for, and he could not tell me. They would not refund anything. This is such a scam.

I purchased club seats for the Browns vs Bills and received mezzanine seats which do not come with any of the perks that club seats get. I explained this several times to Vivid Seat's representatives and they basically blew me off with terrible answers. The 100% customer satisfaction guarantee is totally untrue. I paid for club seats and was expecting to sit in seats that were not in the rain. Luckily it did not rain too much - otherwise, that would have made the experience even worse. Stay away from Vivid Seats would be my advice.

We purchased Luke Combs' tickets for an out of state show, almost four months before the show. We incurred costs for plane tickets, hotel, rental car, concert parking and when our tickets were scanned at the door we were told someone else already entered with our tickets. The concert was sold out and there was nothing the venue could do. Vivid said they will only refund the ticket cost and "sorry for the inconvenience ". Our loss is over $1500 because they send our duplicate tickets which is more than an inconvenience.

Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can't validate these are legit, and I'd rather not find out the day of the event at the Cotton Bowl. I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER! So, I can't sell them, I can't validate them, but I'm out over $1,000! Vivid chat says "they're fine." SeatGeek and StubHub says "not."

I missed The Stones concert due to a hurricane, lost $6,616.74. My first mistake was buying such an expensive ticket for The Rolling Stones on impulse but it was the only one left in my chosen section at the time. The concert was in April but got changed to August 31,2019. Then when the hurricane Dorian made the news the Stones changed the date to August 30, 2019. I got the email for this change at 9pm August 29! I was ready to go, flying from California to Miami, even had my boarding passes. However as I watched the Weather Channel I realized that I would be flying into an area where the hurricane was expected to make landfall. Being from California I do not know how to stay safe in hurricanes. I had no idea what to expect. I also began to realize that I would most likely be stuck there because flights in and out of Miami were canceled for that weekend.

Try to find a live person to help you. It took me a half an hour to try and get through the phone system without luck, sent an email to customer support then tried live chat. Horrible customer service. Be aware that tickets are not issued until the day before or day of an event, so it makes it almost impossible to sell them. When we first purchased the tickets I spent an hour trying to get through to someone as to why we couldn't get our tickets as soon as they were purchased only to end up with the live chat. Now I know why they don't issue them right away, because it makes it impossible to sell if you have to! The funniest thing is that I can't sell the tickets through Vivid tickets that I purchased through Vivid. Seriously? The reason why is because I don't have the physical tickets! Arggghhhh! Good luck purchasing through them. Ended up paying a sky high price for tickets to not even be able to sell them!

Purchased tickets for REO Speedwagon for November 9th, 2019 for the Four Winds Casino venue. I received the tickets through email. I was able to print the tickets. We drove over an hour away and booked a hotel room. Going into the venue, our tickets would not scan. We got sent to a supervisor and he told us our tickets were invalid, and the seller probably sold those tickets more than once. The show was sold out. So, we made the trip, paid for tickets that were invalid and paid for a hotel room, all for nothing.

I booked a show from 8pm and never received a confirmation email. On the day of, I checked my tickets and they were for 3pm and I already missed it. Turns out an 8pm show never existed in the first place, yet they still posted it. I asked for a refund and they refused even though they could not prove I booked that 3pm show. You’re taking a major risk if you book from these guys. Be safe and avoid.

We drove 5 hours on a Friday afternoon and evening, paid over $60 for parking and waited in the cold for 4 ticketS and almost $1500 nosebleed section seats at Hamilton only to get as far as the lobby and told that none of the tickets were valid. The show was sold out. Vivid Seats could not "reach" the "owner. But a supervisor will contact me sometime in the next two days to START their investigation". 0 stars and will NEVER trust.

This app is a scam. I was charged the money for my tickets and didn’t receive them. When calling customer service they were snarky, demeaning and unhelpful. They ended up charging me a $90 fee because the sale of my tickets fell through....because they never sent me the tickets to begin with. One of the worst programs and support I’ve dealt with. DO NOT USE!!!

If you make a mistake when purchasing a ticket at Vivid, they will not help you. I purchased tickets for Friday instead of Thursday. I called them the same day to see if they could help. They told me to go sell my tickets on Google in a very thick and hard to understand accent. I asked them if they could sell my tickets or exchange them for another time. I kept on hearing NO NO NO. It was really a special event but they simply did not care. They read a policy and told me good bye. No sympathy or assistance or thoughtful suggestions. It is really awful how they treat people and how bad their customer service is. Plus their representatives were really hard to understand. So buyer beware, stay away from this group. They have no sense of service, do not help and do not care. I have found much better service on Stubhub and Ticketmaster. Vivid is a big disappointment.

Well, I am elated to say that I am one of those who had a positive purchasing experience with Vivid Seats. That being said, I did pay $640 total for two floor seats to the recent Tool concert at US BANK ARENA. However, they were transferred over on 10/30 as promised (Ticketmaster didn’t release them until 10/29, so 10/30 was perfectly reasonable) and they did in fact scan correctly at venue.

I purchased tickets from Vividseats.com for a playoff game at Yankee stadium. I was told that the seller would be emailing me the tickets which eventually happened. However this was just the beginning of my problems with Vividseats.com. This was the second set of tickets that I purchased for this event (the first arrived with no problems). Once I received an email stating that I would be able to download the tickets, I tried and was given a message stating that the tickets were not ready and to contact customer service. I tried to email, call and live chat with vividseats.com in order to download the tickets. By this time I was already on the train and close to the stadium. Every way I tried contacting vividseats.com kept giving me generic prerecorded statements. After waiting outside the stadium for an hour, I was forced to go to Stubhub.com and purchase additional tickets so that I could watch the rest of the game.

I was trying to buy tickets for a event and thought I was getting a reasonable price. Right before I was at the end my tickets went up over $100. I hit back because I wasn’t going to purchase them. Somehow my tickets were confirmed. I messaged them right away to tell them what happened - they refused to help me. If you are so confident in your value/service you should not have to trick people with hidden fees. I will not use their service again.

After purchasing tickets through PayPal Vivid Seats sent an email stating they need further verification of my identity and to send a picture in jpg format of my drivers licence/credit card/and to provide a PayPal account number. Enrique from the verification dept. stated I could cover up my drivers license number and signature. All they needed was an expiry date to verify I was the customer. Then he proceeds to tell me he has other customers waiting and couldn't proceed with my call when I still had questions. Customer service could only take my feedback and said they had never heard of the verification dept. needing a picture of my id. Crossing fingers that I receive my refund. Beware.

I ordered 2 Fleetwood Mac tickets section 224 row N. I hit purchase and they sent me a confirmation for section 202 row M. I called within minutes of placing the order and receiving the wrong seats. They said they could do nothing about it. I could sell the tickets and buy new ones!!! So you order an orange and they give you an apple and say tough. I will never use them again!!!!

I purchased tickets to Cardi B concert 4 months in advance using my PayPal Credit account. $1300. Cardi B cancelled the concert 30 mins before it was scheduled to start. I immediately called Vivid Seats to request a refund and was told it was not their problem, that they didn't provide refunds. I was so upset because of the amount of money I paid for the tickets. Nor myself or any of the other ticket holders could attend the "rescheduled" date due to other obligations and Vivid Seats still would not honor us a refund. They "stole" $1300 from me and convinced PayPal Credit not to honor me a refund as well.

Purchased tickets through Vivid. It was a scam. The seller sold the tickets elsewhere and I have evidence from Ticketmaster that I never received my tickets and that my tickets were invalid the day of the event. Their 100% buyer guarantee is a fraud. They refused to give me my money back. They refused to answer my questions and said they have a no refund policy even when I fell under the the buyer guarantee policy. STAY AWAY.

I bought tickets for Ed Sheeran with my platinum Amex last year for his show in Kansas City. I never received the tickets by mail or email. When I looked through my phone on the day of the concert after flying from New York to KC, I had spent $900 and had no tickets. So, I called “customer service”. They told me that my tickets were from a third party and that there was nothing they could do. After two hours of trying to solve it, I called American Express and explained everything. They refunded my money. Then, I tried to buy tickets to Seinfeld in NYC. Again, the day of, I get an email saying my tickets were cancelled. I called “customer service”. They said I had submitted a buyback, so from now on my orders would be cancelled! So, I was screwed again! I despise this company. They are thieves!!!

I purchased hockey tickets from Groupon last night and got an email this morning from Vivid Seats that the tickets were not available and that I'd get a refund in 3-5 business days. What kind of BS is that? You take my money, get confirmation on the seats and then the next day you tell me they are not available?? Never will I do business again with them. Groupon should never use them as their ticketing partner.

I ordered and paid for 2 tickets to an event that was to start at 7:30 p.m. on 10/18/19. At about 6:50 p.m. the night of the event I still had not received my tickets so I called Vivid Seats. I spoke with an agent who said he would help get the tickets sent electronically. I was on the phone with him for over 35 minutes without any success in receiving the tickets, until at 7:32 p.m.

I purchased tickets to an event and was patiently waiting on my "Transfer" tickets from the reseller. The same day of the event I became a bit worried because I had not received my tickets. Only hours away from the concert & I could not speak with anyone at Vivid Seats. I tried chatting but the automated chat was not helpful. I receive a call from a rep finally, to tell me there was a mistake and the reseller sent my tickets to another email (WTF!) but that I should not worry because I was getting better upgraded seats at no additional cost. I was glad, as I mentioned to the rep my drive to this concert is at least 2 hours.

Bought tickets for an event and it got postponed. I could not attend the new date so call to get a refund. Nope. They don't do that. They will tell you to either resell the tickets or give them to a friend. What kind of company won't back what they are selling? I could see if the date didn't get changed and I just wanted cancel but that's not the case. The event got change to a date 3 months down the road.

You will never get the email with the actual tickets!! And when you call for a refund they keep telling you you got it. And then they will tell you they have proof the people send you the ticket and it's not their fault if you never got them.

I purchased tickets to the big game for this upcoming weekend and they allow the seller to resell my tickets and offered me a less visible seat in a completely different section than what I paid for. They would not honor the original section or seats that I paid for and they are not doing anything to the seller who created this situation in the first place. Buyer beware. If you don’t mind sitting in less valuable seats and paying a higher price for your original seat then go ahead and do business with this company otherwise stay away.

I've been a Vivid Seats customer for several years now and have never had an issue with them until this last time that I purchased tickets. As a gift to my parents for their Anniversary I bought them tickets to a baseball game that were 1 section over/same row as us. When they got to the game and actually opened the tickets to scan them, we saw that the tickets we purchased were completely different to what they gave us. Instead of 1 section over from us, they were 9 sections over. When I called Vivid Seats to complain and ask for a refund or at least a discount I was told they would not do that due to them being able to give you tickets of the same value or an upgrade. Since when is this ok? So let's deceive our customers into thinking they're getting a great seat and then sending them something else. Total RIPOFF!!

After purchasing tickets for a big time playoff game, I never received the "delivery" email. I spent 45 minutes on the phone with customer service. Long story short, I never got the tickets. Never again!

I lost my ticket and no one could help me. They refused to get the seller to reprint or reissue so I was out of luck. And I paid over 3 times the price for a seat. I don't know why they don't hold their sellers more accountable as they are a 1.5 billion dollar company.

I purchased tickets advertised through Groupon. At no point did the seller indicate they were standing room only SRO till after I received the tickets. Neither Vivid Seats nor Groupon would refund. I have a medical condition that does not permit me to stand. If I knew tickets were for standing I would not purchase. Buyer beware. This group is a ripoff. $125 USD to stand.

I purchased two tickets to the Yankees Twins game. The game was 10/5 and I bought the tickets on 9/16. They took my money easily enough but then the problems began. On 9/18 I received an email from their seller telling me to click the link to accept the tickets. I clicked the link and it kept saying, "Oops something's wrong on our end. Please try again." I then contacted customer service on 9/19 and told them what the issue was. They were unable to help and furthermore told me that the seller had delivered the tickets to me and there was nothing they could do. I called every day until 1 hour before the game. They kept telling me that the tickets were confirmed delivered by the seller. But they weren’t. They continued to protect the scam artist seller.

Purchased tickets and seats weren't together, called and they said I could sell tickets and buy more. Paid 4k for 5 tickets tickets and that's the services you get! Thought I paid double the price so tickets would be together but consumer apparently is always wrong! Tried to go through online customer service and gave order number. They replied back 3 days later with wrong order number and wrong name?

I purchased tickets through their website. I received an email confirmation and my credit card was charged. Believing that I had the tickets I went on with my day. I checked my email later and they had cancelled my order. When contacting customer service they could not tell me why the order was cancelled other than some information could not be verified (despite having my correct credit card information and my email address). Ticket prices had nearly doubled since my original purchase and their response could be summed up as better luck next time. At one point one of their representatives hung up on me because I was not satisfied with their non-answer answers. I would never use their services again nor would I recommend anyone else to do so either.

Never could speak to human. Website fraudulent. Never use this company!! Said tickets already taken by other user. Immediately bought other tickets, then received email that I had purchased both. Tried for an hour to speak with live person to no success. Online chat useless.

I listed a game parking ticket for the first time. I reached out (via public info) to ask if buyer preferred hand delivery a few blocks away. Now am being charged not paid; mgmt won't even take calls.

This company sold us tickets and then took them away a few weeks later. Apparently they never actually owned or had the tickets, and the true owner decided to do something else with them. Very sketchy. They had already provided the tickets to our mobile device, which they revoked when this happened, so we called them to see what our options were. They offered us a free upgrade to better tickets, which sounded great, but then after accepting the better tickets they told us they didn't have those tickets either - and that we wouldn't see them until a week before the event.

I have 4 children and could not find parking for the Eagles opener. My son went on VIVID to order get a parking pass for $200. Yes $200 he mistaking put in the wrong email address. He and I tried calling VIVID to try and correct the mistake. We kept getting a pop up window to chat. The pop up window was useless. By 11:00 on Monday we finally got a live person on the phone. Her response was, "Sunday is our busiest day and we are understaffed." She was laughing on the phone and said, "Too bad we have a no refund policy." The customer support person could care less. We never got to use the parking pass and lost $200. We are disputing it. Their position is we should have read the no refund T&C's. I will take them to small claims court. Very unreputable company. Never use VIVID.

I have had the same issues that multiple others have been having regarding not receiving tickets. I ordered two sets of tickets for the Eagles vs Falcons game on September 15, 2019. The first set came through just fine with a an email providing a link from Ticketmaster that I had to download the tickets through an electronic transfer. I received an email that my second set of tickets were delivered and to follow the link provided to download the tickets, which did not work. I called Vivid Seats and the person walked me through how to do it, I tried following his instructions but it did not work, the guy kept walking me through it and eventually hung up on me. I spent over 6 hours with Vivid Seats customer service on the phone, through chat, and email to try and get refunded for the tickets I never received.

They charged my card for tickets they said I ordered which I didn't. Thankfully, I received an email from the ticket source asking me to "accept" the tickets, which I quickly declined and received an email saying they were declined. Vivid Seats didn't issue me a credit for the charge so I contacted their customer service. They said I accepted the tickets and therefore was on the hook for the charges. They said my only option was to try to resell the tickets. I told them I didn't order the tickets and even so they were declined so there was nothing to sell.

I spoke with customer service/ chat regarding an issue I was having selling my tickets. They were rude, and not useful at all. I work in customer support, if I spoke that way to my customers I would not have a job. I advised them to place more information on their site and they said they wont. Overall experience was not worth it to try and sell the tickets I no longer needed. Wont buy from them again.

I’m never one to complain, but Vivid Seats literally has no customer service. They were 36 hours late on an e-ticket (yes the same ones you can instantly download from StubHub). Normally this wouldn’t have been a problem, but my friend backed out of going. It sure would have been nice to be able to sell that ticket instead of getting it an hour before the game. No apology, credit or nothing. If that’s the kind of customer service you want, go for it. It’s cheap for a reason.

In fact I’m not going to use them again. Thinking back on last Opening Day I didn’t get my tickets until late the day prior. I was pissed 'cuz I had to do it on an actual computer not just a cellphone. I was already up in the city so it was good my hotel was able to let me access one but I was really upset. Nope NOT using them again for sure!! PLUS I called them several time before I left to tell them I was still waiting only for them to say.... "Oh you should get them soon!" Also I bought Andrea Bocelli tickets through them then about three weeks later they told me they weren’t available and wanted to give me nosebleed for the same price but I got a refund.

It’s too bad I can’t put 0 stars. I ordered tickets same day as event and it took a hour to get the confirmation email. When I finally did the link did not work. I called and they told me that they did what they were supposed to and would not give a refund for a “troubleshoot” issue. They said Ticketmaster MIGHT give me a refund. Ticketmaster wasn’t the one I have the money to or did any business with. The representative was very rude and finally to get me off the phone offered $70 credit which wasn’t even a third of what I paid for the tickets. I declined because I will never use this company again.

They will not give you tickets at time of purchase and say you will get them 48 hours out. When we did not receive our tickets at the designated time, we began calling them. At one point they sent calls from my husband's cell directly to automated answering. We used my cell phone and got right through. Two hours before game time, we wanted our money back and we were referred to a supervisor who got huffy and said, "You didn't need to talk to me to get a refund!" They purchase tickets from a third party, get commission, and screw you if the ticket is from a fraudulent individual. I reported them to my credit card company. Crooks.

The experience started well, taking my money and sending confirmation went smoothly. Apparently, according to Darren, (top of the escalation chain as the first representative was unable to do anything other than record the issue details twice), sending confirmation and a second email containing a URL to retrieve the purchased parking pass is the totality of their perceived responsibility. When clicking on the aforementioned URL, logging onto the Ticketmaster website and clicking on show details to reveal the parking pass bar code the page turned, revealed an empty page with the words "no details". Darren's solution was to advise me to contact Ticketmaster! I told him my purchase and contract was with Vivid, not Ticketmaster and their failure in electronic data exchange was not my problem. This is where the call ended.

If you have to be sent to YouTube to watch a video on how to retrieve your purchased tickets, then there is a problem. Vivid Seats is a complete joke. Complicated and complex. Who has time for this kind of nonsense! How about just purchasing online and being sent an email to confirm your purchase and be done with it. I will never use Vivid Seats for future events. I give this site a ZERO.

Scam Company! On September 17th, I purchased a $100 ticket to the Titans at Falcons, then received an confirmation email saying the tickets will be sent once the seller confirms the order. It also said I can look up the action on my Vivid Seats account, which I did. Said it was pending confirmation from the seller, and now the game is tomorrow and I never got the ticket. I looked back at the 17th in my email history and the confirmation email didn't even exist anymore, and the order didn't exist on my Vivid Seats account anymore either! So I went on my Bank account and saw that I still got charged for the ticket on the 17th. I tried to call Vivid Seats, no Customer Service. I spent an hour trying to get a live person. It's not possible, so Vivid Seats literally stole my money!

If I could rate 0 stars I would. Spent almost $700 on 3 seats and delivery totally messed up. Found it impossible to speak to a human and chat option inane. The whole process of electronic delivery is unnecessarily complex and poorly designed involving linking to multiple websites and emails from unknown sellers that end up in spam. No help when there are questions. At least with Stubhub you have the tickets in your hand or on your phone at least a week in advance and you can get them on the phone.

Horrible experience with Vivid Seats! I purchased tickets to an NFL game and then went to another site to see on a stadium map where exactly the row was. I found out that the row for those seats did not exist. An email from the Manager of Ticket Sales at the stadium verified that there was no such row in that section. Vivid Seats, through a chat session agreed that there was no such row and that the seller would have to correct the error or the purchase price would be refunded and that I would be notified shortly. I was not notified shortly of anything.

I bought a parking pass for $65 in the Orange lot at Metlife Stadium. When I got there I was told the lot was full and then I tried another lot and it was full. I ended up having to park in the parking garage for another $45. I called Vivid Seats and went round and round with their customer support. After 2 weeks they offered me a credit of $14 because $51 went directly to the seller. I told them to keep their credit because I will not ever by from Vivid Seats again.

Vivid Seats resells very expensive tickets that you can find at least half the price from any decent resellers... And don't count on the customer support to answer any of your requests. I'll never ever buy anything from them.

I purchased Skynyrd tickets the week they went on sale. $1500 for two VIP tickets. The process only allowed the next best available. The seats were the farthest right you could possibly get, couldn’t see the stage and the devastating part was the people sitting next to us paid $130 for two seats! Definitely did NOT get what I paid for. We watched the concert on the screens! NEVER using Vivid again! Think twice and research other companies before purchasing from Vivid! It was a distressing, disappointing evening!

When you place your ticket on checking out, you can not see any delivery date before you pay. On that page, you will have a option to pay several dollars for refund service. After you pay, you will see the delivery date is one day before your event. When you try to contact customer service 4-5 times, you will get contact with one rude agent who says you cannot do anything and we cannot give you refund. LOL REALLY A DISGUSTING WEBSITE I HAVE EVER SEEN. How does this website survive until now???

Vivid Seats sent us tickets that didn't look valid, small stubs. We browsed Seahawks web site and saw they went 100% mobile. That increased our suspicions. We worked with Seahawks support to determine the tickets we received from Vivid Seats were invalid.. a scam from the seller. Luckily we determined this before trying to use them and get rejected at the gate. Vivid Seats has a guarantee that seats are valid or your money back. They refuse to respond. I'm emailing daily with proof the tickets are invalid, no response. You can't call them to ask for a manager, no number posted to call. Their chat is non-existent, sat there for 30 minutes, no live chat response. There's a reason you can't post reviews on their site. BBB is my only option. Crooks. I would avoid at all costs.

Kid Rock ticket. This has to be the crappiest company I have ever used. Purchased 1 tix over on 8/15/19 and still haven't received my ticket yet as of 1 pm EST on 9/19/19. The concert is tomorrow. I wouldn't use this crappy company ever again and would recommend everyone to not use this company. Terrible customer service.

I guess I should have read the reviews about this company before spending $700 on tickets for a concert. Purchased tickets back on 5/8/2019. Received confirmation email of ticket purchase and email stating my tickets would be available 9/15/2019 via electronic transfer, 2 days before my event. I did not receive my tickets and called the day of the event stating so. I called the first stating the problem I was having, the woman was friendly, asked for an alternate email in case that was the issue and told me they had contacted the seller and the seller was going to resend my tickets, if I had not received them 1 hour after the phone call...call again. 1 hour later, no tickets, call again and the second man I spoke to again was apologetic and told me again that the seller was resending my tickets, if I didn’t hear or receive an email call back again in 1 hour.

Bought $1200 worth of tickets on Vivid Seats 2 weeks ago. Now three days before the event I need to resale some in advance due to a death in the family. But, Vivid says they don’t possess or control delivery of the tickets they sell AND now the tickets they sold me aren’t eligible for resale anyway!! You can’t actually talk to a human being in customer service. Just a bad, bad process. Don’t give them your money!!

I bought 4 tickets to the Rolling Stone concert in Miami Fl for April 20th 2019. The show was rescheduled for Aug 31st 2019. I paid $937.48 for 4 tickets and was willing to wait 'til Aug 31st but Hurricane Dorian was approaching and one day's notice moved it to Aug 30th. We could not attend because of the approaching hurricane. We live in Cocoa Beach FL and are over 3 hrs away and Florida declared a State of Emergency. Called Vivid Seats for a refund and was told because the show was rescheduled I can't get a refund. I also bought insurance through PayPal from Allianz Global Assistance and they too said to go through where I bought my tickets. Talked to the top guy Brandon **. and he was really no help. So bottom line do not buy tickets from Vivid Seats. They are not a reputable co.

I put tickets to the Old Dominion University - University of Virginia game in the cart to see how much they would cost. The price was too high, so I closed the window without making a purchase. Imagine my surprise when I saw that my bank had withdrawn $192.50 for an order I never completed. They told me that it is impossible to get a refund. Avoid Vivid Seats at all cost!

Whatever you do, Do not buy tickets here from this site. The seller usually doesn’t buy tickets from the vendor until last minute which means you don’t get your tickets until last minute....if you get your tickets. This seller was late 3 times so far delivering my tickets and the agents lied to me twice of a refund but with a constant run around. DO NOT USE THIS COMPANY!!!! StubHub is better.

You cannot transfer electronic ticket. I purchased ticket 3/30/19. Still on the phone with them after chatting 3 time and on the phone still no tickets. They do not care and always give and this people never help you. The customer service is from overseas and they don't own what to do and when you pass that you will be chat with a machine. For me I will pay more for not need to deal with this people ever again. TRUST ME. DON'T GET TICKETS FROM THIS SITE, YOU WILL BE VERY MAD.

On June 29, 2019 I bought 2 tickets on your website for the Rolling Stones concert that occurred last Friday, August 30, 2019 on Hard Rock Stadium, Miami – FL. These 2 tickets together cost me more than a thousand dollars. On the day of the show, I had a really bad surprise on the entrance of the stadium. When I tried to use my tickets, the security told that those where “invalid tickets”, and that they were probably fake. I was told to go to the ticket center on Hard Rock Stadium to try to solve this embarrassing situation. It was raining a lot at the moment; I got my fiancé and ran to this ticket office hoping not to lose the concert.

Could not access my tickets for 1 hour after the Metallica S&M concert in Chase Center. The app didn’t work! No ticket was there. Called and emailed multiple times and received no help from customer service. The next day I called and their representative had no reasonable response about the issue. They said it’s the bank fault!

I usually use other services, so I have a benchmark. I gave Vivid Seats a try, and it failed miserably. First of all, once I created a listing, it did not automatically show up in the search results for the show. I had to speak to customer service. The associate did not give me any explanations and did not apologize, but the listing was activated. However, Vivid Seats has a weird policy that ticket listings automatically expire every few hours. It's ridiculous. The day of the show, when most people shop for tickets, the listing has to be manually renewed every 4 hours. Who wants to be checking on their listings every few hours on the day of their Broadway trip? Not me. And even that wasn't the most frustrating part.

I purchased concert tickets 3 months prior. Delivery was guaranteed week of concert. Been on phone 3 consecutive days before concert with no promised callbacks. Day of concert today. Still no ticket and refusal to refund.

I purchased tickets for a Mets-Phillies game on July 7th. When I tried to enter the stadium with my wife, we were denied entry and told we had to go to customer service. They told us that someone had already entered with our tickets. So the seller sold them twice. While I understand Vivid Seats is not the seller, they should hold themselves more responsible for the tickets they sell. It was a very poor experience and ruined our day.

Took me almost to game time to get my seats. Total runaround by incompetent representatives. They acted like it was my fault. Had to charge back on my credit card and file a BBB complaint to get them to respond.

I purchased ticket from them against my better judgement months ago. Besides the HUGE gauge they call a service charge, I couldn't see what seat numbers I was getting, only the row (not even a section). Now three days before the show, I get a text saying the tickets have been transferred. Transferred where??? They make Ticketbastard look good by comparison. They don't even deserve a star, but you can't rate no stars or I would.

After I bought the tickets, the link sent me to another site which I was locked out of. I then had no choice but to reject the tickets, even though I first accepted it. They were nice on the phone but told me my it was my tough luck, that other site is my problem, and I rejected the tix. They don't really sell tickets, they just send you to a link to login to the sellers account. If you don't have an account there, that's your problem.

In the previous reviews people said they talked to an actual person at Vivid Seats. I'd like to know how they did that, because after 2 weeks of calling, e-mailing, texting I have gotten only recordings or no response at all. I bought tickets to the Bears game in London. The tickets will arrive at my house (at best) on Tuesday of that week when I'll be on the plane on my way to London. I've tried repeatedly to contact them to either cancel, or redirect the delivery with no results. Consequently I'm out $400.00. The tickets are high, the service fees are exorbitant, customer service does not exist.

Do not buy tickets from them. If something goes wrong with your event they will NOT support you. They are unscrupulous. Please trust me on this one. There are plenty of others places to get tickets from.

Bought tickets for Sept 8 game cardinals vs lions, thought everything went well. Got email confirmation my card was charged so I assumed all was good. Wrong. Not even ten minutes later my tickets are canceled and I can’t get my money back to purchase tickets elsewhere for 3 to 5 business days. So my kids are without watching the game now thanks to Vivid Seats. Lesson learned. Next time will go through Seat Geek like I normally do.

I ordered tickets for a concert in September, in August. I received an email saying that I will be receiving a confirmation email. I have been on the phone with Vivid Seats since August 26th till today September 5th. My concert is on September 7th and I still have not received my tickets. I am on hold now for a supervisor for 1/2. No one has come to the phone. Was told to create an account in Live Nation and Ticket Master and nothing is there. BAD CUSTOMER SERVICE. DO NOT USE THIS SERVICE MY OPINION AND MY REALITY.

Bought tix for Bruno Mars concert in Vegas. Taken off the line with a claim that the tix I had purchased were fraudulent. Mandalay Bay made good on the purchase otherwise I would have been out of $650. I will never ever deal with this company and I urge anyone wanted to deal with them, to reconsider.

I purchased two sets of 3 tickets each to Elton John. Within minutes all 6 tickets were canceled. In the email it said that I withheld payment in past to them or another competitor. I spoke with a senior customer service agent that day. He told me my only recourse was to email support@vividseats.com. I have done this every day and received zero response! Today, 4 days later I spoke with another senior customer service agent. She told me that it is up to their discretion if they ever want to contact me or accept another ticket order again. I have never withheld payment to them or any competitor, I have perfect credit and am totally disgusted with their lack of customer service. Never do business with them!!!

Purchased tickets on line. Read the information. Was "linked" via the AK State fair to this organization and didn't realize I had any other choice. Ticket price was originally $40 + $6.00 fee. AFter reviewing my invoice and AFTER I compared the tickets realized the HUGE charges. They had increased the tickets to $51.00, charged a service fee of $7.90, then added on a Delivery Fee (online mind you) of $26+.....My ticket price went from what should have been $92.00 for 2 tickets to $126.28. There was also apparently a "discount" of -$10 something. Nonetheless, got no good support from them. I am calling the AK Fair and advising NOT TO USE THIS VENDOR. TOTAL RIP OFF.

I purchased tickets for the wrong date. Within seconds I contacted them and they reported they were unable to provide a refund. Although they acknowledged that no tickets would be provided to me and understood that I errantly purchased tickets for the wrong date, they said they would not send tickets to me but would still charge me full price for 4 tickets. Shame on you Vivid Seats for having such horrific refund policy. Unethical and terrible business practice.

Purchased tickets in May 2019 for an event in Canfield, OH on Labor Day. Watched for email from VIVID SEATS three days before event. Received email from a John somebody with Ticketmaster. Didn't open because I didn't recognize sender. Called VIVID. Told me that those were my tickets. Could not download Ticketmaster App. Spend an hour on Live Chat with snippy person who assured me the tickets would be at the venue "On Call." Went there today to pick them up. Not there. Pleaded with ticket counter to print them for me as I was unable to open App. Will NEVER EVER buy tickets from VIVID SEATS again nor Ticketmaster. Horrible, stressful experience. Thankfully, person at fair booth was able to print tickets for me.

They finally sent the tickets 15 minutes before the show. After a total of 20 plus emails with 2 different emails they came through at the last minute. However, I'm not 100% certain I'll use them again. I've purchased airline tickets electronically much easier than tickets from them.

Since our event was within 24 hours of purchase, we had to confirm our order over the phone within an hour of purchase using a phone number listed in one of our order detail emails (which we did!). We even received a confirmation email thanking us for our phone call after we completed ticket confirmation. Hours later at 11:43pm, we received an email stating that our event order was canceled. I called customer service immediately and spoke to two agents. They both told me that there was nothing they could do because their system said that we had never called to confirm our tickets, even though we had email and phone history as proof. Since it is so late the night prior to the event, there were no listings with comparable prices and seats, nor were our original tickets re-listed for re-purchase. Vivid Seats did not offer any kind of help to fix our problem when their system ruined our day and now left us without tickets last minute.

Vivid Seats lies about their service, they should be banished. Was promised entrance into Washington State Fairgrounds with paid Keith Urban ticket, once we got to the event, we found out we had to pay entrance fee, Vivid Seats is a RIP OFF, pleaase stay away!!!!

I bought tickets for an event and the seller was misleading as to the type of tickets they were. I have never been to a show at the particular venue but there was a VIP section and GA and VIP Platinum. So I was looking at 2 listings. One said VIPBAL indicating it was a VIP balcony seat and the one I ultimately wound up buying which said VIPGA VIP general admission? Well since GA was on the floor I assumed these were VIP on the floor nothing indicated otherwise. And these were more expensive.

Could not access my tickets and received no help from customer service.. All they did was tell me who I should call or contact... They do not offer any refunds or exchanges!! Buyer beware!!!! I would not buy from this site ever again! NO STARS!!

The fact that I could not, as their service implies, resell my ticket because they "do not yet have the capability to resell tickets through the phone app," should not make me responsible for the amount listed below. I tried over and over to get in touch with their terrible customer service a half hour wait two times, only to have your rep say to me, "you can't resell the ticket with your phone," I can't?!?! Then they had the gall to say "google how to resell it in some other way." Are you kidding me?!?! Then you have the nerve to charge me when I could not fulfill my obligation to the guy who wanted to buy my ticket. This is called theft. In reality I got the real answer eventually, but it still DID not help. "We can only have "authorized resellers resell tickets." Really?!?! That is not what the implication of your service is.

You cannot transfer electronic ticket. Almost missing my game and this people never help you. The customer service is from overseas and they don't own what to do and when you pass that you will be chat with a machine. For me I will pay more for not need to deal with this people ever again. TRUST ME. DON'T GET TICKETS FROM THIS SITE, YOU WILL BE VERY MAD.

Extremely unprofessional experience - refused to escalate my concerns to more senior customer service professionals. I recently had spinal fusion surgery and pulmonary embolisms preventing me from attending a future event. Vivid Seats told me they didn't have a seller for my tickets yet (i.e. they hadn't bought my tickets yet because they could not find a seller), and I offered to pay them a commission to cancel the order since I couldn't attend the event. I even offered to let them name their number. They refused to speak with me about it after I waited on the phone to speak with someone for 68 minutes.

I find their inability to answer a phone with the fees they charge per ticket to be one of the WORST examples of customer service around. When I bought tickets they were all about taking to me. But now that they have my money, they only have digital Betty ready to ask STUPID questions without answering a single one! Then they send a survey WITHOUT answering my questions!

If you’re thinking about purchasing tickets from this company, don’t! For starters the tickets are way overpriced. I purchased tickets for the Las Vegas Summer League games for 1 day and for two tickets the final price came out to be 158 dollars, when the actual event itself was selling two tickets for a final price of 57 dollars. But even with the overpricing problem of the tickets that’s still not the problem! While I was on the phone with the agent, I asked him multiple times when the game started, and he claimed he looked it up. He told me that the game started at 9pm. However, when my mom and I got to the Thomas and Mack Center at 9pm the event was over. There was not a time of the event on the tickets they sent us nor was it a time on the website, so I was relying on what the agent of this company claimed he looked up and verified.

I purchased Lions tickets on 7-12-2019 for a preseason game at Ford Field. It was for Friday August 23 against the Buffalo Bills. This was a birthday present for my other half. We received a section number row number but no seat number. I tried the week before was on phone for 2 hours would get them couple days before. I tried 2 days before by chat and got they would be sent. NOTHING. So we went down to Ford Field (first time there) with our e-mail. Paid fifty dollars for parking. The email was of no use. But we were able to get tickets again. Never use this company again. Would not even give them 1 star.

Ordered Styx tickets on May for a show on August 25th. Never received the tickets. And in fact they resold our row 2 seats for over 900.00 U.S. and didn't inform us. They claimed that they had to move us to row 18 Because of an obstructed view. The tix were purchased back in May for 100.00 U.S. each. Nothing but a bunch of scalpers. We're now out hundreds of dollars in flights and accommodation. Horrible and disappointing experience.

I wish I was able to give no stars for this. I have always bought my tickets from Vivid, a great company up until last night. First off, my boyfriend bought tickets for Florida Georgia Line on Aug 22, they sent him the wrong tickets for FGL Aug 10, Vivid resent us tickets for the correct date. We go all the way to DTE, spend $50 in food and $25 in gas. We are in line waiting to get into the concert and all for nothing because the workers say our tickets were invalid. We try and contact Vivid, and there was still no communication. For a night of spending $400 in tickets, $50 in food, $25 in gas, and taking the night off of work to deal with this. It would be great if we were reimbursed for this headache, and tickets to September 8th for Florida Georgia Line. I never want to experience this ever again.

I purchased two tickets for Raconteurs, and after I downloaded the link I found that the tickets sent were for a different band and different date. I contacted the customer service the same day, and none of the representatives including Senior Customer Care Service representative offered any help. They did not want neither to replace nor reimburse these tickets. All they said, as well as a prerecorded message suggested to sell these tickets to somebody which also impossible due to the fact that these tickets are tighter up to personal ID and credit card used for purchase. Finally, I was offered $30 for not complaining, which I refused.

I got an email with a discount. It didn’t work so I called and chatted and I was assured the discount function was just not working at the time and I would be reimbursed after I purchased and emailed customer service. So I had done my best to validate pricing upfront. After purchase I emailed multiple times, chatted multiple times, and disputed the charge... still no discount! Never use Vivid Seats! Spread the word!

Online purchase of two VIP seats for concert in CA. CC processed for $700.00. No worries, as long as I get tickets. Has to be app download for tickets. One week later no tickets. One week later, multiple calls to Vivid CC group. No case remarks, no dedicated CSR, call center. Identify problem and multiple efforts to download tickets to me. Told, "We are not seller" and "Sorry but we cannot refund you, our policy." I stated, "No deliverable of service or tickets, how can you justify keeping money." Told, "Sorry, seller is liable, not us." Really? You received payment not the seller. I am out tickets which was most important and 700.00. Bought insurance and told unless you're sick or issue with travel we cannot refund. Another SCAM. 42.00. Very sad. I would think after identifying problem they would dedicate a case worker and resolve. Nope. 20 minute holds, multiple people and restate details of case each time. BEWARE!

I purchased tickets to KoRn and Alice In Chains at the Pepsi Center in Denver, Colorado. My purchase email said that my tickets would be delivered as Flash Seats (the only thing that the Pepsi Center accepts)... They weren't. Instead, they sent them via their own Vivid Seats app, 4 days before the event. I am currently on the phone with someone in Indonesia most likely trying to get my seats transferred to Flash Seats or get my money back. I am not hopeful of either. I will most likely end up having to hire a lawyer to get my money back. Do yourself a favor and run as fast and far as you can from these people. They are absolute cons!!!!

Another company that refuses to answer the phone... They list several numbers... NONE OF THEM ALLOW YOU TO TALK TO A REAL PERSON. If I have any problems with my VERY expensive purchase I will start an online boycott. They are what is wrong with this country.

I had never been to Fenway Park before, but have been to older stadiums and, thus knew to look for tickets without obstructed views. Purchased tickets based on the Vivid Seats' seat view, which showed no obstruction. Got to our seats and they were directly behind a grandstand pole...buyer beware that Vivid Seats does not verify the accuracy of the ticket descriptions. Or at least not their seat view map.

Slick ads offering promotions $10 or %10 off but buyer beware! There is a service fee that you do not see until allegedly at checkout (I did not see it although I was assured I agreed to it) and you don't see the fee in your order details either or how it is calculated. In other words you must catch the notice of fee somewhere right before checkout or forever be kept guessing what the fee is for. SNEAKY, no other word for it. Should be illegal.

Bought concert tickets (the hidden fees are absolutely staggering), they advertise that you can resell your tickets but this is false advertisement. You cannot resell tickets as a small time individual. You cannot physically hold your paid merchandise. You have to wait until 24 hours before the event (after paying absurd amounts). You don't know 100% even if your seats are right next to each other. They say they push events that are within 24 hours to top priority, if you have any problems. I waited on hold for forty five minutes while simultaneously waiting to "live chat". I never spoke or chatted to a single person. Stay clear of this company, they are scam artists. Our government NEEDS to regulate this kind of illegal activity.

I believe the seller had no intention of sending ticket link--Vivid Seats is guilty of Fraud! Buyer beware as to easy to get ripped off and never receive the tickets you purchased. No help from Vivid Seats to recover, resend or even assist in making it right. Slimeballs.

Bought tickets for the Saints game for my birthday, tickets would not download. Tried several phones to make sure it wasn't an issue with the device. Waited outside the stadium for 2 hours on the phone with several people being transferred from one department to the next dept. Also live chatted with a rep, no one was any help. Needless to say we missed the game and they had the nerves to tell us that our issue would have to be investigated before a refund could be issued which would take at least 3-5 business days. That's pure bs.

You hear people write reviews all the time and say, "I don't normally do this"... I am not one to try to talk negative about businesses because great companies can have a bad day. This was my first and last experience with this company... Have people coming in from three states and I purchased 5 tickets for over $550. They were purchased in an upper level called the Stretch. Two days before the even I got a call and said they cant make the tickets stick but they can take $10 off and got to a comparable area. In my defense it was during a huge storm and I had a client in front of me. They say I verbally agreed to this and that is now final; however, once I received the tickets in writing and downloaded them I saw they were in the Grandstand and called advising the Stretch and the Grandstand are not the same.

If I could give this crap-hole of a site and the people behind it negative stars, I would. Completely rude, incapable, incompetent, rude, 100% rip off artists. Even tried to have me take a screenshot of Ticketmaster Tickets so they could change them into .PDFs which is COMPLETELY illegal now. In long run, I'm out over $1,000 and the jerk I talked to on the phone...Eric or Erin or Satan, was a complete jackhole. What comes around goes around. STAY FAR, FAR, FAR, FAR, AWAY. Buy your tickets on legit sites and not threw a bunch of pompous money hungry brokers. UNREAL. Worse experience with a company ever. If I lived closer to them, I'd slap their Mommas in the face for raising such **.

TLDR: Everyone at Vivid Seats is a shark who wants to make a sale. They don't want to help you in any way, their promotions don't work on purpose so that you will have to call and order tickets through a sales rep. They want to sell you tickets that don't even exist so that you can wait until the day of the event to get an email saying that you won't be receiving your tickets. This may seem silly considering they would have to refund you. However, I was informed by the first sales rep I spoke to who kept telling me "This company is legit and this seller has sold with us before. They're a professional..." that if a seller fails to provide tickets Vivid Seats fines them. So, the sales team at Vivid Seats only cares about making the sale because even if you don't get your tickets they get money from fining the seller.

We lost our physical ticket due to moving and they would not reissue another. We purchased the insurance which was suppose to cover the loss and it did not. Do not purchase the insurance. It is a waste of money.

At a concert, was announced a special time frame to purchase tickets, limited time special for next concert, so hurriedly purchased only to find I picked the wrong deal. Purchased the correct one and tried to cancel the other purchase, rep said, "no." Asked for tickets so I can sell them, they said, "no." Concert is 6 MONTHS away, won't refund me. Subpar service. Use StubHub. Might cost bit more but they care about their customers. These clowns don't.

First I would like to say I have been a customer for years and I am absolutely shocked at how they handled this. I purchased 4 tickets for a game and spent the better half of 10 hours trying to accept the tickets via the link they sent. I spoke to 5 different representatives and was instructed to do 5 different things. I was unable to download the tickets and forced to buy 4 more tickets. They will NOT offer a credit or refund the amount which makes no sense since the problem was with the link they sent. They offered nothing which for a company this size is pathetic.

I purchased some tickets to a local concert through FanXChange on Home Depot's Perks at Work website. I paid a total of $87.21 for the tickets. I realized right after I purchased them that I had the date wrong and would not be able to attend. I called FanXChange literally two minutes after the purchase, and they refused to cancel the charges. I asked to speak to a supervisor and have yet to hear back. I went to the venue's website shortly after - only to find I could have purchased the SAME tickets there for $28!!! This is a completely unethical business, and The Home Depot should drop them like a hot coal.

If you're even remotely thinking about purchasing something from Vivid Seats, READ THE SMALL PRINT! I originally thought I bought two ticket to a Cubs game for a Father's Day Gift. When I read the small print with my order confirmation, I learned it was actually a supplemental package (entrance to the Stadium Club) to be purchased with a ticket. The total was over $150 just for this.

I purchased tickets to the Miami vs Florida game in Orlando 4 months ago. I live in Minnesota, I'm traveling to Orlando a few days before the game. I check Vivid app, it says tickets will be delivered the day of the game! I call Vivid. They tell me they might arrive earlier. Ashley ** in customer service was 0 help at all. She kept repeating the same sentence over and over like a robot. She told me to change the address to my hotel. On the day of the game I wont be in the hotel. You buy tickets months early and Vivid sends the tickets via ups or mail a couple days before the event. Don't use Vivid!!

Purchased tickets thru Vivid Seats for Rolling Stones event tomorrow and additionally paid Vivid for parking pass. We were emailed the tickets for the concert quite some time ago. We have not received our paid for parking pass. Now we have event tickets and nowhere to park, which makes the event tickets useless. We were told we would receive the parking ticket by yesterday, we didn't. Then Vivid changed that again & we were told we would receive it by 1:00 a.m, last night, we didn't. Now Vivid has changed it again and we are being told we 'SHOULD' receive it within 2 hours of event!!! This will be useless to us as we are traveling and do not even know if we should bother, we could arrive and still no parking ticket. Buyer beware, it is up to the seller to email my parking pass and the seller has not done so!!!!

5mo ago my husband bought 4 Florida Georgia Line PIT tickets from Vivid Seats. We spent 1623.00. Went to the concert last night and the tickets did not scan . Now we have the headache of trying to get reimbursed. Never mind the $93 on Uber ride and $60 in babysitting that we are now out. Never again.

My brother was operated at Dana Farber in Boston so I had to sell seats to the clubhouse for the weekend since I was unable to spent the weekend at Saratoga. I posted my four tickets each day for three days on July 26, 27 & 28 on Vivid Seats and Stub Hub. On Vivid Seats I sold two tickets in the clubhouse for Saturday, July 27th. They sent me a printed label for the individual that bought the tickets totaling more than $85. I immediately went to UPS and mailed the tickets on July 16th. I have called several times, did the chat room online, wrote emails, etc. with NO response asking where is my money for the tickets! Every time they indicate comments like "information doesn't match" or email incorrect! DO NOT SELL YOUR TICKETS ON VIVID SEATS. I'm still trying to get my money, what a scam! Sold tickets on Stub Hub and they did exactly as expected. Wish I could give them 0 stars!!

I received an email from Vivid Seats stating that if I used them for one purchase, I would get a 20% discount on tickets to a second event. Nowhere in the email does it give any minimal time required in between purchases. I was unable to use the 20% discount on a second event I tried to purchase 2 days after the first, and was told that it took on the order of 10 days to receive the code after the first purchase. That would be after the second event occurs. I wouldn't have purchased the first ticket if I knew of this catch, because Stubhub had slightly lower fees for the same event.

I bought Dave Matthews Band tickets just hours before the show. I was having trouble downloading. It turned out to be on my end. I called customer service and she was very patient and helpful. She was able to send the tickets to my wife’s phone just in time for us to see the entire show!! Thanks for your help!!

I ordered tickets for an upcoming college football game in Nov. After the order was placed they informed me the tickets would be sent out the week of the game (which is in another state) via post office. No guarantee the tickets would arrive early enough for us to travel to the state and receive the tickets before we are to leave. My issue was the game is in November but they won't send the tickets until the Monday of the game week via regular mail. I wanted to cancel and they told me no way. Don't use this company!

Went on Vivid to order tickets for Saratoga Race Track. Tickets offering map showed Box Seats by finish line flashing. Clicked on location ordered 2 box seat tickets in row one. Completed transactions. Received tickets and they were located as Bar Seats row 1 Seats 24 and 25. In the stretch location opposite end of track. Contacted customer service 3 times and they tell me that’s what the tickets were. No and I still see those tickets being offered the same way a month later. Something fishy here. Will never buy from them again.

They charge an exorbitant amount for their service. There are many other cheaper places to get tickets. Not sure why they charge so much. I should have looked at their fee, but I was happy to get these tickets for my mom's birthday and overlooked it. Tickets weren't even that expensive but they made it so. Turned $150 worth of tickets to $300. I will never use their service again.

They overcharge me by hundreds of dollars!!!! Sent me multiple tickets. When I asked why they said it was a mistake and gave me the worst available tickets they had!!!! Every time giving me worse tickets for my anniversary.

On July 20, 2019, I purchased two Indianapolis Colts Season Tickets. I found an incredible, once in a lifetime deal on Vivid Seats website. It was club level seating for $350ish a ticket. I immediately purchased. Later that day, I received a text message requesting that I call back customer service. I did. They advised me that the seller was unable to fulfill the order and that the order would be cancelled. The rep advised that the tickets were likely sold on another website and are now unavailable. The tickets were not already sold, the seller clearly made a mistake on the pricing and now did not want to sell the tickets for the price that they listed. Vivid Seats website clearly states that seller is responsible for any and all pricing errors. However, they did not hold this seller accountable. I've used Vivid before and it was pretty painless however this transaction has ruined any future business from me. DO NOT USE VIVID SEATS.

Purchased tickets that were non existent, after spending 50 on long distance call from Canada, they offered me to buy a different ticket on the game that was already half way in. Absolutely no interest in customer satisfaction from Jazzman, customer manager.

This service is terrible! They change the dates of when you will receive the tickets and then will not stand behind their "guarantee". They have no concern if you never receive the tickets - this may be a complete scam! DO NOT USE THIS SERVICE!!

Bought 5 tickets as a group to Miss Saigon for my mom's bday. Tickets said rows were to be determined. But ALL FIVE SEATS were separated. Could have easily bought smaller groups of 2/3, but instead it ruined the entire experience. Customer service straight up doesn’t give a **! Rude and unhelpful. Website was very ambiguous, then customer service makes it seem like you agreed to it. Gross way of doing business.

My daughter purchased tickets which we thought were for $323 for both tickets as this person isn’t well known. We were also charged a service fee of over $280.00. How do they get away with this $960.00 for two tickets. This is just wrong.

You must not make a mistake. My elderly mother was trying to get concert tickets in Las Vegas but when transaction went thru it was for one in California. Just want to change tickets for correct location. Customer Service will not help her in any way!

I bought a Floozies ticket on their site and it was $25 more than Etix for the same ticket. This site should be a last resort, please don't waste your money on this website. I hate companies that are predatory like this one. We all just want to go see our favorite musicians, not get stolen from. SO DISAPPOINTED!!!! That's a boycott from me!

Bought Rolling Stones tickets for 7/14 in May. Understood that the tickets would be provided electronic by 7/13. Concert was postponed one day to 7/15 and got an email stating the tickets would be sent on or before 7/14. Contacted Vivid Seats help and was told I would need a computer to receive the tickets. Logged onto a chat with Vivid Seats and was told the tickets would be sent the morning of 7/15. I told him that was unacceptable but his response was “if you don’t receive the tickets before the event Vivid Seats will refund your money. I asked why the electronic tickets were not available and the response was that I will receive them before the event.

I bought tickets at 99$ per seat for the concert. I picked field level seats at a higher price. Instead of the tickets I paid for I received tickets valued at 49.50 each. After hours on video chat I was told the fine print doesn’t guarantee the exact seat but it’s comparable. My seats couldn’t be further from field level unless they were in a different stadium.

I purchased tickets for a Florida Georgia Line concert on 7/11 through Vivid Seats. When I arrived at the concert, I was told by security that the concert was to be rescheduled due to the down pouring weather. I drove an hour home, woke up the next morning to find out that the concert did indeed happen! Three hours late! Vivid Seats won't give me a refund at all. My ticket wasn't even scanned or used. $100 down the drain, all because of miscommunication. So disappointed. My friends used StubHub and got refunds/credits to their accounts. USE STUBHUB.

Like other ticket broker services, you expect to pay more than face value for tickets purchased from Vivid Seats. You accept it. But when you give them your money, you expect to actually receive the tickets you are paying for. In our case, this did not happen. Including the Vivid Seats fees, we paid $250 for tickets to see a show at a casino in Atlantic City. We received the email that said the tickets were transferred to us, and accepted the transfer by clicking the link. This is where the trouble began. The tickets never showed up. Vivid Seats support just says "well, you accepted the transfer, so we can't punish the seller". I wasn't asking them to punish the seller. I just wanted the tickets.

I purchased tickets for an upcoming concert and had bad experience with the purchase and the allotment with the seating which was not available at the time of purchase. When I called customer service they have helpless and not even considerate, advised to see the tickets on some other website that can be found on google. They would not consider exchange. Very bad experience and would not recommend.

I bought a ticket off their website (on which the fee was 50+% of the asking price), and then needed to turn around and sell it as I couldn't go anymore. I went to sell it on the same platform and was informed that I couldn't sell it because it was a mobile ticket only. When I was connected to support they told me to google "sell tickets" and that I could probably figure out how to sell it somewhere else. Disgusting, predatory company. I don't know how anyone in good conscience could work there.

Bought 5 tickets to a concert ($75) each as shown on the site, great. Check-out price should have been $375. They show that price, and then in a SMALL click-through box (which I didn't even see), they show another price of $480. Why? They charge $100 service fee for NOTHING. I clicked through and did not see the fee (my fault -- but why hide it behind a small pop-up box). I immediately realize my error, customer service says nothing can be done. No help or nothing. The website seems VERY scammy. The fact that pricing is NOT up-front makes it feel like a cheap airline or car company. If you're going to charge service fees, fine, but DON'T put it in a pop-box box or underneath boxes which are never seen.

Accidentally listed mobile tickets as PDF for Rolling Stones concert I could no longer attend. Tickets sold same night that Stones postponed tour. Spent 2 days unable to reach VS to see what to do, as it seemed wrong to continue if the whole concert was now questionable. Strongly worded emails & answers in "help" made me accept sale even with issues that would buyer even want these due to indefinite postponement, plus I'd likely be able to attend delayed concert. Finally reached someone early the next week, was assured nothing would happen til concert was rescheduled but when we realized ticket delivery situation she would reach out to buyer to see if they'd accept other delivery method, if not she was to offer that I'd pay to get hard tickets mailed from Ticketmaster.

This company has the nerve to place guarantee for the their customers. Let me tell you this is very untrue. I will never do business with them again. I would not recommend anyone do business with them. Now that I have gotten right to the point here is my story. I purchased tickets on February 14, 2019 for a concert taking place on August 31, 2019. That is 6 months after purchase. My tickets were lost. This company will not replace them. They have stolen over $400 dollars from me. That is how I see it. I paid $400 dollars for something that I will not get. That is stealing. I warn you BE AWARE do not purchase from this company.

This was my first and last time buying from Vivid Seats. They blamed us for issues with shipping and refused to refund us our money after they were unable to reissue our tickets when we were promised it would be taken care of. The supervisor we were handed off to was incredibly rude and flat out told my fiancee that the only reason we received even a partial credit to my account was so I wouldn't write a bad review. Maybe not illegal, but incredibly poor business practice.

To whom it may concern: My name is ** and I purchased three Rolling Stones tickets on July 4, 2019. After receiving a confirmation email, I was emailed a cancellation notification. After speaking with a Vivid representative, it was revealed, that somebody at your office processed an unauthorized cancellation from someone other than myself. I did not receive in my email or by phone, any contact concerning this cancellation request. I did not authorize this request! Nobody confirmed it by email or phone - they just processed it. Wouldn’t you need to verify someone’s identity before cancellation?

I ordered 4 tickets to "Bring It! LIVE" with were $69 each, therefore my total should have been $276 but instead it was $356... I called to see what all the additional charges were and they said they charge $70 extra to just order from their website then a $10 delivery fee (even though I am receiving the tickets through e-mail). I will never order from them again. And on top of that their customer service is terrible.

I purchased tickets to a baseball game from Vivid Seats. Naturally, the game was cancelled 10 minutes after my purchase. I contact them for a refund as their policy states: "We are only able to issue refunds for events that are officially cancelled by the venue, team, or performer and not rescheduled". Vivid Seats would not abide by their policy as they say that the game "will be" rescheduled (though it hadn't yet so it isn't rescheduled).

Purchased seats 5 months in advance, week before musical was told seats were not available. Substitute tickets were in a different zone and far less desirable. Paid $900 per ticket, was sent $177 tickets, refund $193 per ticket. 2 of the seats were so far right, viewers could not see part of performance. Their agreement states they guarantee tickets in the zone if a substitution is made. NOT TRUE.

When I purchased tickets from they sent me to another ticket company who had the incorrect delivery method. Spent 3 hours trying to talk to a real person on the phone, but it only loops you back to prerecorded messages. I tried live chat after having to provide an annoying amount of info to even talk to someone on the chat. They were unable to help me and told me to go to the other company. Their help was essentially useless and complete waste of my three hours. Then I went to the other company, who said they were unable to help because I had not bought the tickets from them. A week away from concert and still no idea how I will receive my tickets: absolutely ridiculous. DO NOT USE VIVID SEATS.

If I could put 0 stars I would. My event was postponed to a date when I am out of state for and they refused to refund my money. Lame excuse they are the middle man. You sold me the tickets - you are responsible. I will never use this company again. They have a no refund no exchange policy. But really in this case I was made to pay for however changed the event. They really suck.

I ordered 2 tickets in January for a game on Saturday, June 29th. The delivery states they will be delivered June 28th. I purchased additional tickets to the same event in the same section from another site and received those over 2 months ago. It is now June 26 and I need to sell these tickets and can't because I still do not have them. I will NEVER EVER purchase from Vivid Seats again.

Very expensive tickets, they are re-sellers. I have ordered almost two months in advance, one day before sending me the electronic tickets, I got a call from them notifying me that the seller does not have the seats I have purchased. They offered me a different seats. I took them, since I realize I didn’t have a much choice. Not good experience dealing with them..Will not buy ever tickets through Vivid Seats again...

I tried buying tickets through Vivid Seats, I paid for them with my credit card but I accidentally declined the tickets. I assumed that my payment did not go through but I later discovered that I had been charged and was unable to get a refund. Buyer beware- Vivid Seats will be charge your credit card even if you are unable to have the tickets transferred to you.

I ordered tickets on Vivid Seats for Young Frankenstein at the Belk Blumenthal Theatre, located at 130 North Tryon Street in Charlotte. This is a very nice Theatre, and only hosts top level professional events. I paid a total of $136.11 for two tickets. I received 2 tickets for Young Frankenstein at a Community College venue, Theatre Charlotte, located at 501 Queens Road. These tickets have a face value of $17.00. I realize that with resale outlets often the tickets may cost more than face value. However, I believe the ticket sellers and/or Vivid Seats was intentionally deceptive in advertising this production at a professional venue. No one would pay $136.11 for a student community college production.

I bought two seats to see Blink 182 at the Austin 360 Ampitheater for the 2019 summer tour. I double checked the venue and information before confirming. When I received my confirmation email, it showed the venue in Houston. I called immediately and spoke with a senior customer service person who told me there was no way their computer could make that mistake and they allowed no refunds or exchanges.

I placed an order on 6/4 for 6 tickets to the Cubs game on 6/8 in Terrace 217 Row: 6. I specifically picked these seats for the view of the Jumbo Screen. It was my sis-in-law's anniversary. So I paid $150 to post on the board during the game. I received an email stating that the seller transferred the tickets and to follow the specific steps to retrieve them. After numerous attempts I followed instructions on the MLB website to contact them by phone. So I called MLB and they couldn't find any tickets transferred into my account. They then had me speak with a Cubs CS rep who also said the same thing. I tried to reach VIVID but because I was still so many days before the event, I could get a hold of anyone.

We went on Vivid Seats to purchase tickets to a Washington Nationals game. We clicked on a game for 6/20. However, when we received the tickets, they were for a game on 6/18, which happened to start about 2 hours after I purchased the tickets. Upon calling Vivid Seats they refused to be of any assistance. Claiming even if it was a misdirection, they do not provide exchanges, refunds or any sort of an effort to help their customers. Worst customer service and terrible company altogether. Our company will never be using this site again.

I bought my first pair of tickets from Vivid Seats because that particular game was cheaper than on StubHub. I then received an email from Vivid Seats stating that if I made one additional purchase within 30 days, I would receive 20% off a subsequent purchase. I used the link in that email to make two additional purchases. However, I never received my 20% code/link/coupon from Vivid Seats. When I contact customer service, I get told to forward the email that was initially sent to me for them "to look into it." Total sham... classic bait-&-switch.

We purchased tickets to the New York Yankees baseball game and we never received the tickets. Vivid Seats refused to send the tickets or refund us. I filed a complaint with the BBB. Beware of this company!

I purchased tickets to a AAA baseball game more than a month before the event. It was a popular date and not too many tickets were available. The listing read "TBD Section Seats" and it was over $100 for two tickets. It said we would find out what section the "seats" were in before the event. In the meantime I found out my daughter-in-law had two tickets for us, so I told her to give them to friends since we already had some.

Today, I had my first experience with Vivid Seats. I was on the phone with Brian and I have never been more happy with a customer service agent. He was so patient with me, explained how everything worked. He gave me his extension in case I have any more questions as time went on. If you want to talk to someone who is amazing at their job and will take the time to help you in any way possible. Ask to speak with Brian!!

I have never experienced worse customer service in my life, including the notorious internet/tv provider companies. They sell tickets for OVER DOUBLE face value cost and while there are still tickets available on the original site. I blame my own stupidity and hastiness for clicking the first site to come up and using them instead of others but am posting this in hopes no one else will. DO NOT GIVE THEM YOUR BUSINESS.

Scam company. I ordered 2 tickets to Yes at PNC from them. After at least 8 calls with customer service, I finally realized that all 8 voices answer the questions the same exact way. They took my $228 and never delivered the tickets. Well run scam but I hope this company gets what they deserve.

I bought seats that should have been together. When I finally received the tickets, they were not. Vivid Seats was not helpful. Tickets did not have my name. Not sure how they operate legally. Scalpers is the best thing you could call them.

Purchased concert tickets and a month later they had the same tickets for sale for 1/5th of the price I paid. This was NOT a high demand concert and when I contacted them they were full of **. Such a scam to overcharge people. I don't care how they are selling them. They should NOT gouge people on pricing. Will NEVER use them or recommend them to anyone.

If I could give less than a 1 star I would. My family purchased 10 tickets to see Paul McCartney on his Freshen Up Tour. Over $3000 total spent. 24 hours before the concert, they called and said they did not have our tickets. They stated “they have been sold to a third party, it was out of their hands and they could not fulfill our order.” Whatever that means!!?? I will be sure to never purchase or let anyone I know purchase from Vivid Seats again.

I purchased tickets already for pit tickets for Charlotte, NC for Ariana Grande. However, I decided last night to go to the Atlanta, GA part of the tour too. I was panicking for last minute tickets and had my doubts about using Vivid Seats based on other reviews. I decided to give it a shot since there was an amazing deal on tickets for about a few rows back. Based on other reviews, I was scared that my tickets would not scan... The tickets scanned and the experience was flawless. Thank you so much. One of the best sites I have used. Also, customer service was really good at helping me with any promotions that were ongoing for ticket sales.

On May 2, I thought I purchased 2 tickets from Vivid Seats on for a game to be played on an June 19. I paid using PayPal. My credit card was charged $142.50. I never received the tickets I tried using both PayPal and Vivid to resolve the problem. PayPal said they received proof that the tickets were sent and received. I'm not sure what type of proof that have. In checking My user ID on Vivid Seats' own website. it shows NO history of purchasing any tickets during that time period in question. Yet I was still charged. Any correspondence with Vivid Seats has fallen on deaf ears. Vivid proclaims that they have a 100 percent customer satisfaction policy "Peace of Mind". This is about as honest as their Live Chat, which I found not to be Live, just programmed to reply to set questions. Dealing with Vivid and even PayPal has been very frustrating and upsetting. I will avoid using Vivid Seats in the future. They are NOT customer friendly.

I spent $2849.10 on tickets for the Blues vs Bruins game 6 purchased on May 22 and today is June 8. I still don't have my tickets. I have called 3 times and live chatted twice. I have never spent this much on tickets in my life and really looking forward to the game but still don't know if I have tickets. They have given all kinds of reason of why they aren't available such as the price of the ticket and the event hasn't released the ticket. I even bought insurance. One of their customer service representatives told me that they have up until 2 hours before to give you your tickets. Imagine not knowing if you have tickets up until right before the event. Horrible site. Never ever use them. BUYER BEWARE.

The spoke with a customer service person in regards to ticket sales about three weeks ago, I was quoted a price on the phone but to my amazement was charged more than quoted. I called back the girl back and she said "we shall credit some back!" But guess what. The credit never came. This business conducts deceptive business practices by not being truthful plus lying. I emailed customer service back about the problem! But guess what again more lies and BS. Beware about these rip off artists.

I bought 5 tickets to Greta Van Fleet @ Jacobs Pavilion in Cleveland, OH on 6/2/19. I paid $250 for each ticket + $75 convenience fee for each ($325 x 5 = 1,625.) I thought I was getting front row for the price. When I printed off the tickets, I was told it doesn't matter if the name and seat number don't match what you just purchased. When I got to the venue, we were told we had general admission seats and should have only paid $44.50 each. I should have checked the reviews before purchasing, because it looks like this kind of thing happens all the time. Expensive lesson learned!

Updated on 10/25/2019: In the first go round with a dispute at my bank of this charge, Vivid Seats sent the bank the page that said "ALL SALES FINAL, NO REFUNDS!". And believe it or not, my bank, after I forwarded to them by Certified Mail, all the DOCUMENTS that showed the tickets I had bought were CANCELED, that Vivid Seats said "We will try to get the Seller to forward you the tickets, but can't more or less "promise" they will!", my email stating I CANCELED the tickets because they were never received, a copy of my purchase of tickets to this concert to replace the ones not received, and on and on and on - I couldn't believe it, but the BANK went with Vivid Seats and ruled against me! It was like the Bank didn't EVEN BOTHER TO READ WHAT I FORWARDED TO THEM AT THEIR REQUEST! I'm not done with them either!

I DO NOT RECOMMEND. Purchased tickets for my daughter and her friend in August of 2018 for the concert in Buffalo on 6/1/2019. With Vivid Seats you do not get your tickets right away. They are a 2nd or 3rd party seller apparently. All this I now know all too well. Because I had not received the actual tickets and the concert was a few days away. I reached out to Vivid Seats asking when they would be delivered. I received an email stating, "The seller has indicated that these tickets will be available by: 5/30/2019." I am at a conference on the west coast and my child is on the east coast so I need time to create an account to get the mobile ticket and transfer this to her. The ticket is tied to your email used to buy the ticket and you have to create an account with the original seller, (which you are not told who that is).

This was the biggest ripoff I have experienced from an app. I purchased tickets which were cancelled with no clarification or a reason why. Tried to contact customer service which was a prime example of a frustrating cycle of dead ends. Sales representatives were great but could not fix the problem the app created. I purchased tickets again for worse seats and double the price hours after they cancelled my original order. Service fee per ticket was $50, incredibly overpriced for horrible service.

I was trying to buy tickets for a game two weeks from now for my wife's birthday and when I clicked on "continue" it switched them to today's game. I didn't notice until I clicked on submit. I called them within 2 minutes and they said "sorry the money's been sent but they would give me a 30 dollar gift card for future purchases". What? You just took $182 from me 5 minutes ago and because there is an error with your website you're offering me 30 back? When I said I feel like calling the BBB or writing a bad review the representative said, "If you intend to do that then no $30 coupon!" I will never buy tickets from this site again. Very disappointed.

I just purchased 4 tickets on Vivid Seats. Upon payment, the "total amount" was displayed. So I purchased with PAYPAL. Then was provided a receipt from Vivid Seats that was more than $60 more than what I authorized! I then attempted to use their online help, and was told that I was shown the service amount before I purchased the tickets. This is FALSE. So then I called Vivid Seat as if I was purchased 2 tickets to the same SF Giants game. After some discussion, the customer service person was able to tell me what the final price would, which included the service fee. I asked why this was not showing up on the order before payment was taking, and I was hung up on. I wish I would have read the very negative reviews of this scam ticket provider. I just hope that I will actually get the 4 tickets that I purchased....

I will never buy from Vivid Seats again! I was sent a promotion from them and fulfilled the requirements of said promotion down to the fine print only for them to try and shaft me. I spent 3 hours on the phone with them, 7 different agents only to be told that they would give me the courtesy and apply the promotion. They also asked me to not contact the Better Business Bureau. Garbage policy, garbage customer service, I’d suggest taking your business elsewhere.

I purchased 2 tickets to The Rolling Stones for 5/7/19 and the concert was canceled due to Mick’s surgery. It was rescheduled for 6/29 which falls in the middle of a planned vacation. I contacted Vivid and inquired about what they could do to help me sell the tickets. They said they could do nothing because they are E-tickets and they do not resell them. So I purchased tickets thru them, paid them a processing fee and was told that I would need to figure out a way to sell them myself. I never will do business with Vivid Seats again.

I ordered tickets for a concert that was cancelled due to weather. It was on Saturday May 18th. They rescheduled it for Sunday May 19th. I was not able to attend that day. I purchased insurance on tickets for this reason. I was told by Vivid Seats to contact insurance company. Insurance company told me I could not get a refund because the concert was rescheduled. Doesn't matter if I was able to attend on the rescheduled date. (I live 3 hours from the venue.) Vivid seats is definitely worse company I've ever done business with! They were not willing to do anything. Several friends bought tickets from other companies and was fully refunded.

This is the first review I ever left but I don't want this to happen to someone else. After completing my purchase I noticed my old address was associated with my account so I immediately called to have shipping address changed but they were closed so I sent to emails explaining they had the wrong address and followed up with a call when they opened. They told me it would be taken care of and sent me an email with correct shipping address, however still sent tickets to previous address. After a month of back and forth they told me there's nothing they can do and wouldn't refund my money. I did everything I could do to fix the error immediately and because someone on their end dropped the ball I'm screwed. HORRIBLE EXPERIENCE. NEVER AGAIN!!!

I was scammed by Vivid Seats. I ordered two seats to the Ferryman, and paid them $331.07 for two limited view seats with a list price of $89 each. I realized later that I could have ordered the seats directly from the theatre, and would have gotten much better seats at a fair price. Never again!!

I purchase five tickets from Vivid Seats for a concert in Boston. A few days later I received an email that the concert had been postponed until further notice. I Googled the star and read an article that the singer had actually canceled the concert - not postponed it - due to throat surgery. When I contacted the customer service she told me that I couldn't get my money back because the concert was postponed and not canceled. When I told her that the online newspaper were quoting the star himself canceling the concert, she told me it didn't matter.

Awful. They sold me a ticket and the night before the show told me the ticket did not exist. Did not even try to fix the issue and no way to file a complaint. I will never use them again. Terrible customer service as well - rude and unhelpful.

My review is about vivid seats customer service and tickets. I have been in touch with customer service who originally helped me purchase tickets. So I will say their customer service is fair. I purchased tickets for a concert and wanted to back out because I found better seats for cheaper on another site. Also the reviews made me feel like I threw $250 out the window.. But I must say, Vivid Seats itself may not be a scam. I requested a refund through PayPal and although PayPal denied the refund, Vivid seats actually personally refunded me. I ended up happy with better seats and honestly that was very kind of the company since they have a no refund policy. Anyways, I think it depends on the seller of your particular ticket. I would recommend you purchase MOBILE TICKETS because then you have more wiggle room before an event to tell if they’re fakes or not.

I Googled Hollywood Bowl to buy some tickets. Didn't notice that the first hit was a re-seller. Bought two tickets at $202 each for a concert at the Hollywood Bowl. Discovered when I printed the tickets out that their face value is $50 each. I asked Vivid Seats why they charged so much more, and they said "service charge" (this in addition to the $125 service charge they actually copped to). Hollywood Bowl says it can't guarantee that I actually purchased seats for the concert. Vivid Seats won't refund. Don't be a sucker (like me)! This company cannot be trusted. They should be shut down. DO NOT USE VIVID SEATS!!!

I purchased tickets to Diamondbacks Rockies game. Received an email with link to accept the tickets. This yielded an error report. Contacted customer service Chat. After 2 hours trying to resolve still had no tickets. After accepting the tickets I would have had to set up an account with MLB Ballpark and download the app to access the tickets. Meanwhile the game had started an hour ago.

When I received my confirmation for a ticket purchase the date was wrong. I immediately called them and asked to get tickets for the proper date. They said, "Too bad you bought them, we won't cancel your order and will deliver tickets in a week." I told them I wasn't even in Las Vegas on that date and that I couldn't use the tickets. I told them I was willing to purchase tickets for the proper date from them and did so within a couple of hours. Also, when I tried to talk with them about the dispute, they hung up on me. I think that they were both rude and totally unreasonable. Buy your tickets elsewhere.

I am new to Vivid Seats. Order concert tickets 5/5/19. Got my tickets right away. Super easy to print out. Looked at my bank account statement and got charged an insurance fee of 15.50. When in my total no insurance fee was included.

Horrible, I was robbed $518.22. I purchase 3 ticket for $205.21 with all taxes included. I put my credit card info and then I received a bill for $518.22 with the ticket confirmation. I call back and spoke to represent name Asad. He explain that is nothing to do that they charge a numbers of fees and this is an action company. But they never disclaim that. Never purchase anything for this website.

I purchased two tickets to Phil Collins in Vegas MGM for 10/27/18. First clue of an issue is they don't send the tickets to you. I arranged for Vivid to deliver to our Vegas hotel. Tickets never did show up at all. I did get a prompt online the night before and was able to print them. Went to concert. Got in the building. The seats sold by Vivid ($1,350 for two tickets) did not exist. Called AMEX and they charged back the ticket amount. Vivid charged back again with a copy of their NO 100% refund. I had to prove to AMEX by sending a detailed seating chart of the MGM that the seats did not exist. Vivid was not only not helpful; they were confrontational and unprofessional. And worse... Didn't care at all. I would never do business with Vivid Seats... They are frauds.

I purchased two seats for a Spring training game in Ft. Myers, FL in February 2019. The purchase was made several weeks before the game. My attempts to reach them when my tickets had not yet arrived one week before the game were handled by e-mail since it was impossible to reach what they called customer service on the phone.

I purchased tickets for section 302 pavilion seats to Greta Van Fleet, picked them out of the list available, which were much more expensive than the lawn. When the confirmation came through, the tickets were for gen admission. I inquired how they are allowed to lie to customers about the seats purchased. I was told it’s not their problem, but they’d be happy to set me up an account to resell these tickets on their site. I’m disgusted by the fraud this site is seemingly allowed to commit with no penalty. Concerts are supposed to be a happy, joyful opportunity to spend time with other music lovers, and vividseats.com just ** all over that.

I purchased two tickets to the Yankees and Diamondbacks game tomorrow. Only after they overcharged me did they tell me that the tickets wouldn't be delivered until the 29th. The 29th is today and it has taken me over two hours to finally contact someone there because I have yet to receive the tickets. They tell me that they don't have them then they will send them when they get them. So they are essentially selling tickets with a huge service fee yet they don't get possessed the tickets they are selling. This has to be illegal. Clearly it is deceptive and dishonest and leaves this customer wondering if I have tickets to the event tomorrow or not.

What should have been a relaxing day at the ballpark turned out to be an unbelievably stressful experience. After numerous calls and online support, spending 2 hours attempting to access this so-called ticket - somewhere in cyberspace, assistance at the Wrigley box office to no avail, downloaded apps, etc. I ended up purchasing another ticket directly at the Wrigley box office less over $10 dollars in fees, preferred location, etc. The ticket agent advised it was never transferred. I even called again from inside the ballpark to see if the other ticket and seat was accessible which it wasn't.

My husband wanted to surprise me with Il Divo tickets and accidentally clicked on YG (rap). It was right below Il Divo and he never heard of YG so he thought it was the seats/rows. After he clicked the confirmations did not show Il Divo and he realized immediately he made a mistake. Within seconds called Vivid Seats and they told him all tickets are non-refundable. We still wanted the Il Divo seats and went with Ticketmaster. Out 400.00 because they would not work with us. POOR POOR Customer Service and for that we will NEVER buy from VIVID SEATS again!!!

I purchased two tickets for Garth Brooks in Gainesville five months before the concert. After I purchased tickets I went online and read reviews and instantly felt sick to my stomach. So many stories with bad outcomes. However my experience was completely different. My ticket were mailed to me earlier than expected. I was told they would be delivered a few days before the concert. I actually received them 2 weeks after I bought them. For the next few months I worried that my tickets were fake and that they wouldn’t scan at the gate. But I had zero issue. Great concert!

I listed 2 tickets for sale which I have physically in hand as well as a PDF version. The tickets were sold in 2 transactions on 2 separate days. The first sale I confirmed and attempted to provide the ticket via PDF upload to Vivid Seats' site. The upload failed multiple times so I called customer service wondering why. They told me that the specific venue for the concert is "Flash Seats transfer only" and accused me of falsely listing: https://support.vividseats.com/support/solutions/articles/11000021674-what-types-of-tickets-can-i-sell-what-types-can-t-i-sell-

Ordered 2 tickets through Vivid Seats and when we received the charge on our MasterCard it was $100 higher than the tickets were. Was told there is a service charge, but absolutely no mention of anything till after you've entered all the payment info. Must have been in the smallest print possible because I still can't find it! Was told by customer service no refund but if I'm not happy I can sell my tickets online??? Seriously! Stick with a reputable company like Ticketmaster. Never again Vivid Seats!

I ordered tickets to Head and the Heart on 3/3/19 (the day they went on sale). I received an email on 4/11/19 that my order had been canceled and a refund had been issued. Ordered different tickets on the same day from Vivid. On the day of the concert 4/16/19, I talked to them at 1 pm (via chat), 3 pm (via phone) and was finally told at 5:30 pm (via phone) that the "seller had dropped the ball" and I did not get the tickets I ordered for an 8:00 pm show. I got a full refund and they provided with me with two nosebleed seats that couldn't have been more than $20/ticket. Will never order from them again.

We purchased tickets for a Lakers NBA game at the Staples Centre in December. We purchased these months in advance as we were travelling from Australia to see the game. We did not receive an email with the tickets until less than 24 hours before. Upon arrival our tickets were denied entry due to being a blurry screenshot, not an original ticket supplied by Vivid Seats. We called customer service and spoke to Olivia. Olivia made us wait on hold up 30 minutes while she tried to source the original tickets and told us not to go buy new ones as she could not guarantee any refund.

I paid over $7900 for 2019 NCAA final four tickets to Vivid seats. They did not deliver the tickets in time to attend the event. They said they would attempt to reissue the tickets in time. They said if they were not received in time they would provide a full refund. Now they will not give me a refund. I I have never been ripped off like this ever. Never use Vivid Seats! Scam!

I bought ticket for Pink concert April 13th Saturday in Honda center from Vivid Seats 5 months earlier. They sold expensive ticket for 4th level for $84. (440) I found the second floor for $74 from box office same day of the show. You should be ashamed of yourself. Overselling seats that you can find from Ticketmaster.com for much cheaper. The box office lady told me that original ticket they bought for my seats was $55. At least with Ticketmaster or their box office you can upgrade. I feel my money was just wasted! People be aware. Do not buy from this website. You are just wasting your money. (** order Number.)