Vivid Seats Reviews

Their customer services does not respond. Their buyer protection agreement is a joke. They give you 7 days to respond to them, but you can't get through on phone and they don't respond via email. The next response you get from them is an email saying you missed the 7 day response time and now you have a "credit". I have not question in my mind Covid-19 will kill this company and a credit isn't worth the paper it's written on. They are stealing $480 from me. Don't do business with them.

Tried to contact Vivid Seats to receive a refund for a show that was canceled due to Covid 19. Vivid Seats only allows contact via messaging. Vivid Seats refused to refund our money and referenced an email that we did not receive so we couldn’t respond. Vivid seats will not allow you to talk to anyone except for the phone bank reps through messaging and said managers can not talk to customers. This is totally a sham outfit.

I purchased tickets to a concert that was cancelled due to COVID. Vivid Seats emailed letting me know the event was cancelled and that I would be getting a full cash refund back to my credit card in 2-4 weeks. About 5 weeks later, they sent another email saying I had to contact them in 7 days in order to receive the refund they already promised, and if I did not, then they would just provide a credit toward a future purchase with them. I did contact them immediately to request the refund and was told I would get one but they could not say when that would happen. I promptly filed a dispute with my credit card company that has been going on for about 45 days now. Vivid Seats is fighting tooth and nail to avoid the refund that they promised. Time will tell if my credit card company supports me on this.

I paid for tickets to a Reds game and Sammy Hagar concert. Both were canceled due to the covid pandemic. I requested a refund for both--totaling over $600. They are offering me a credit--no refund. @×!

I purchased tickets to a concert that was postponed and they cancelled due to COVID-19. I requested a refund and was told I missed the window for a refund. This company is a rip off. I want my money!!!

I bought Aerosmith tickets 911.42. It was 1st postponed. Being that amount I put a dispute to cc which got refused. Concert is cancelled. Tried to dispute again. No can do!! Refund policy clearly states once cancelled you're entitled a full refund. Nothing states whether you dispute the charge or not. I have a 911.42 credit expiring 11/30/2020 which they won't extend in writing. "Oh just call them and they'll extend it." Right! One day I was on hold for 4 hours and nothing was resolved. Called twice after that. Nope. So I decide to try their chat. After an hour she says, "Call customer service" and hangs up! NEVER NEVER buy tickets from VIVID SEATS.

I purchased tickets in December 19 for an event in March 20. Due to Covid-19 that event was canceled. I was emailed on 6/1 offering a refund within 7 days. I contacted Vivid on 6/1 and never got a response. So on 6/9 I contacted them again and finally someone reached out and said it was past the 7 days. All I could receive was a credit. However I explained that I did reach out within minutes after receiving the email on 6/1. The customer service rep said they understood but they could not refund me anything. I was only receiving the credit.

This company is being sued. They lie and are not ethical. Per Better Business Bureau - “we highly recommend you not use this company. They have proven to not operate ethically.” I suggest staying clear from this company. Once you order all you can talk to are bots. The bot will say “can’t find your order number” when it is the exact order number Vivid Seats supplied me... Do not use Vivid Seats!

This "company" is a bunch of crooks!! I purchased tickets for the Stadium tour in January 2020 for July. Due to the pandemic, it was postponed. Let me emphasize POSTPONED WITH NO RESCHEDULED DATE!! When I emailed Vivid Seats to get a refund, because, again, there is no rescheduled date, it says TBD. I was told I couldn't get a refund because the tour wasn't "cancelled". If you look at their refund policy, it's been updated as of May 2020. This should be considered breach of contract, anybody who purchased tickets prior to May, should be bound by those terms and conditions. It says a lot for this "company" to change their terms and conditions in the middle of a pandemic!!

We purchased tickets to a Dallas Mavericks game for our anniversary. We paid extra money for insurance on top of the ticket price. When the virus hit and the game was canceled we called them and they refused to refund the money. The game is canceled and they are profiting off of customers that paid for literally nothing. This companies customer service is trash and they are not helpful at all. I’ll never use this company again or recommend them.

Had tickets for a sporting event. Event finally cancelled. They would not refund money stating I did not respond in a week from an email they sent that I did not receive. If I could rate them 0 stars I would. They are taking advantage of people due to COVID to rip them off.

BEWARE - Vivid Seats does not stand behind their customers. Buffett was rescheduled to August of 2021 and I can not attend. Live Nation refunded my money. However Vivid Seats refused to refund my parking lot ticket. They told me I could sell it myself. This was not their problem, they said. Horrible customer service! I won't be buying tickets from them in the future.

During an initial call to Vivid Seats to request a refund soon after the concert was canceled, I was told that I would receive a full cash refund. I waited a month and no refund was issued. I have now spent the last four hours on the phone trying to get my cash refund. I have been told by three contracted phone bank workers that I was not going to receive my cash refund because I didn't respond to an "email" within a so called seven day limit. I tried to explain that I never received this email which the representative kept referring to. Each worker kept repeating the same scripted response to my request. I was hung up on three times. I want my money back. I need it now.

Purchased tickets from Vivid. When the event was cancelled they refused a refund. Offered essentially store credit. I could use a voucher for a later event. Even after numerous emails and texts they refused. They are crooks. Lack integrity and honesty. Would choose a different service that will stand behind their customers.

Refund for canceled event was given as a credit for 6months which is not in accordance with Vivid’s own refund policy! They are trying to use this clause in order to screw customers or just Hispanic customers.

In regards to a cancelled concert due to the pandemic. I contacted them numerous times before, the day of and within their seven day time frame with no response for days. When they finally did respond they claimed I was outside their time frame. How could I be when I have all the emails for before, during and after. I still want my refund and there is no response to that. Cannot recommend them

I purchased concert tickets from Vivid Seats in January 2020. Due to COVID-19, the concert in April was cancelled. I waited to hear from the Vivid Seats, but never heard back. I called them yesterday (May 27th) to find out they supposedly sent emails out on April 21st giving the customers 7 days to respond to get a refund. I indicated that I did not receive an email because I was looking for a refund and would have replied within 7 days for sure. I asked them to resend the email and they could not resend, nor could they transfer me to any other person that could help. I have contacted my credit card company as well as I filed a complaint with Attorney General Offices in both Illinois (where Vivid Seats is located) and my state of CA. I would just like for them to refund my credit card and then I will never purchase from them again.

In Jan of 2020, purchased 2 tickets (4 day pass) for for Country Music Festival for June 3 2020. After paying over $900 dollars via CCard on the phone, they proceeded to tell me that the seller will mail the tickets up to 5/28/20. I told the C/S person that we are Seniors and would be driving from NJ to Nashville TN and would depart 6/1, and that is cutting it close. They guaranteed us that we will have it in hand on or before 5/28. So basically we were stuck. Then the Covid 19 outbreak and we received an email that the event will not be happening. The most incredibly misleading statement was that its rescheduled for the following year! Ha!! The event happens every June and has for numerous years, so they got us good!! If it's rescheduled/ it's not refundable.

Vivid Seats has the worst customer service I have ever had the displeasure of dealing with. Their buyer guarantee is supposed to protect you, your purchases, and your money; however, when an issue arises or an event is cancelled (due to the venue, artist, or possibly a global pandemic in my case) they refuse to issue a refund.

Lets cut to the chase. COVID-19 has taken a terrible toll on the Entertainment Industry. There is no negating that. VIVID, like many other companies have undoubtedly been hit hard with the cancellation of shows. It is in these challenging times where a company has to make a decision. Do we do what's right by our customers, or do we do what's in our best interest. Unfortunately, VIVID sided with the latter, in a horrible fashion that included a double negative email chain, a Customer Service IVR that leads nowhere and time limit on collecting your well earned refund. Let me explain...

I purchased $750 MLB opening day tickets from Vivid for my favorite team on my birthday. I even purchased the "100% guarantee." Both the MLB and other ticket internet companies are listing this event as being cancelled and offering refunds. When I shared that the event was cancelled and refunds were available, they refused to acknowledge the evidence I tried to share. This has been a very frustrating experience. I've sent three emails, chatted twice and now I've been on hold for over an hour waiting to speak with someone in person. Since I purchased these tickets in March, the company has been completely unresponsive to my requests for help, stating "as soon as we hear something, we'll let you know." I'm still waiting.

DO NOT UNDER any circumstances buy tickets from this site, unless you want to LOSE all of your money. This website speaks about 100% guarantee, the only 100% guarantee you have is you will LOSE your money if the concert doesn't happen. They told us we could get a refund, "Don't worry, you don't even have to do a thing..." Just to confirm, I emailed them 3x to tell confirm, "Yes I want a refund, please." I even called them and they said "my refund was process on 11-Mar-20, however, 2-4 weeks to see in Paypal/bank." Ok I have patience. However, in the meantime, I received SEVERAL credit option emails... See they TRY to get you to do a "credit", most companies I would do a credit no problem, but this one, who knows if the credits will be worth anything.

I Purchased tickets in Aug of 2019 to the Lauren Daigle concert schedule May 2020. I changed my mind about the tickets and decided to sell them and was told I would could place on site for resale which I did. The tickets were sold, confirmed and I sent the tickets back on March 8th and I was told I would receive $297 within 7 days however, I never received my money. In the mean time Corona Virus happened and with all the concerts cancelling it has been impossible to reach them. The concert has now been rescheduled for NEXT year 2021 in March and I received general email letting me know this. I once again tried to call and after holding for 3 hrs and 55 min I reached someone who informed me that the policy has changed and I would not be paid for my sold tickets until 7 days after the event next year. I asked how could they keep my money as now they have been paid twice for the same tickets and I was told "this is our policy."

We purchased 17 parking passes for an event in March that due to COVID-19 was cancelled. When the event was cancelled, we received an email from Vivid Seats advising that we could have a '120% Vivid Rewards Cash Credit' (but we had to respond in 72 hours) or 'Full Refund' (no further action required). Obviously we did not respond expecting a full refund after the promised 2-4 weeks. After noticing the refund had not been received, I went online to find out if there was maybe a delay, or some kind of explanation - no luck.

I purchased 4 tickets to the 2020 CMA Fest, with a money back guarantee if it was cancelled. Well it was cancelled due to Covid and I called for my refund. They told me it was rescheduled and couldn’t give my money back, I informed them it was cancelled per the CMA website and it is an annual event. They said I had to take tickets for 2021 and I told them I didn’t want them for 2021, as it is different artists and shows, not to mention I purchased for 2020. I have emailed and chatted with several agents at Vivid and they are constantly changing their policies. I purchased with a 100% guarantee and I want a refund.

Do NOT let Vividseats win, fight with your credit card company, when the credit card company refuses a credit don't take no for an answer. Keep fighting, that's what I'm doing. They have said no refund to me several times, get the branch manager involved if your credit card is from your bank or credit union. Also contact your Attorney General's office and file a complaint. One complaint they will ignore but all the victims they will listen, file in your home state and Illinois. We need to fight these people! Don't forget how they treated you and don't ever use their service again. Read how the ticket market works. It's a scandal. Good luck and FIGHT them. Don't let them win. Patrick

While Vivid Seats says that they are a 100% Buyer satisfaction guarantee, during the pandemic their service was terrible. Our event was cancelled and they claim to have sent an email notifying us of the cancellation and offering a refund for only 7 days. However, I never received such email. When the "refund offer" expired, they sent an 2nd email that indicated that my account had been credited for the purchase. At this time, I immediately got online and researched how to best contact the company.

Never buy tickets from Vivid Seats. We bought ticket for Miami Open, and the event was canceled because of COVID 19. They sent an email 2 months ago that they will refund the money and they never did. They even answered my bank saying won't be refund, when we disputed the transactions. NEVER, NEVER, NEVER BUY TICKETS FROM VIVID SEATS!!!!

I purchased a ticket for the Cincinnati Jazz Festival, the jazz festival is an event that is held every year. They will not refund my money for the cancellation as stated in their policy. Instead they are using the next event in 2021 (which will take place regardless, as it do every year) as a “postpone”. I purchased six tickets for two days for a total of almost $2000, I was told I cannot get my money back because the event was “postponed”. This is a scam! This is a annual event! There is no guarantee I will get a flight or hotel for next year. I am very disappointed in this company and will never buy from them again.

Bought tickets to RATM concert that was "rescheduled" because of pandemic. Here in Cali. There wont be any concerts until 2021 but Vivid Seats is still selling tickets like there will be. Finally the band decided to grant refunds for those who bought tickets to their show, but vivid isnt granting the refunds. Even though the band RATM says to on their website. I'm looking into the class action lawsuit.

My event was cancelled in March and I was sent an email on 3/13/2020 stating I would receive a full refund to my bank account within 2-4 weeks. Here we are 5/15/2020 and still no refund. No one is answering their chat service or phone lines. I waited on the phone for 6 hours yesterday and several hours so far today. I have bought from Vivid Seats many times, but never again.

I bought tickets to a concert months ago. I found out I couldn't make it later due to a scheduling conflict. They state on the website that you can put the tickets up for sale. This the norm practice for all ticket sellers- No problem, right? Well I tried and it was blocked due to the popularity of the venue and their loyalty to large resellers, not the average customer. They told me to post for sale somewhere else. Now due to the COVID-19- since the artist only postponed, I still can't get my money back despite the economical hardship we all are going through. No date in sight. It's sad that a few Artists hold out indefinitely and the ticket sellers do not do the right thing by us either. I don't know what my schedule will be like a year from now when someone finally decides what the hell they want to do. I don't even know if it will be safe to take my daughter anyway.

Do not purchase tickets from Vivid Seats for any reason. My concert was rescheduled for a year later and it will now be during my honeymoon. Contacted them for a refund and they told me to simply resell the tickets.

We purchased tickets to an event that was cancelled from COVID-19. Vivid seats compiled a lengthy email indicating that they would provide all customers with a 110% refund to their account on vivid seats. With the difficulties of teaching my children from home while also working from home, I missed the bottom few sentences that stated I had 7 days to request a full refund.

Purchased 4 seats to a spring training Philly Vs Pirate game. This game was cancelled due to Covid 19. Requested a refund to my credit card and did that within the 72 hour time. I was notified by email that I would get credit in 2 to 4 weeks. 5 weeks later I was sent an email asking for the method of refund. I did not see this email. Besides I had already said credit my credit card and received a confirmation of that.

Do NOT do business with Vivid.. They're crooks and have hands down the WORST customer service. Their 100% buyer guarantee is a lie. My event was canceled and I fought them for 2 months and then instead of refunding my money as I requested multiple times. They get me a credit and are refusing to give me my refund. I have spent numerous occasions on hold for over 2 hrs just for them to refuse my request of a refund. I have saved all correspondence with vivid and I have contacted legal counsel.

Vivid Seats is a horrible company! I bought me and my husband tickets to WWE Wrestlemania 36. It was suppose to be our anniversary date. Due to Covid-19 the WWE CANCELED. I received an email stating that as long as all I wanted back was my money I wouldn’t need to take any steps. I waited a month and still didn’t have my money back. I received a second email stating that there was nothing else needed to be done for a cash refund. I even bought the protection plan to ensure my refund.

I purchased tickets and the tournament was canceled due to the Covid 19 pandemic. They will not issue a refund. They say I have 18 months to use the credit. It sounds like it will be a long time before college sports will be back.

I purchased tickets to an event that was to be held in Cincinnati, Ohio October 2020. Due to Covid-19 the event has been cancelled (no rescheduling). I requested a refund on April 21, 2020 and asked when I would receive a refund. They told me that due to Covid-19 they were unable to give me any date. Fast forward to May 8, 2020 when I check my Vivid Seats account I see I was give a credit. I reached out to customer service and they said since I didn't respond within 7 days to an email sent (which I never received) on April 30, 2020 there was nothing they could do. I sent them a screenshot of my request for a refund from April 21, 2020 and they said there was nothing they could do. This company is a scam!

In February, I purchased tickets from a ticket vendor company called Vivid Seats in order to take my son to his very first concert: Post Malone, in Ontario, California at the Toyota Arena on March 17, 2020. I purchased very expensive tickets as a birthday gift, which totaled $700.00. Unfortunately, due to the COVID-19 virus, and state guidelines, I received an email from Vivid on March 13, 2020 informing me that the event had been CANCELED. I was given the option of either 1) 120% store credit or 2) a full refund. If I elected to accept the store credit, I had 72 hours to reply to email. If I wanted a refund, I was informed that I did not have to respond and that a refund would appear in my bank account automatically within two-four weeks. I opted for a refund; therefore, I did nothing and waited.

Purchased tickets to an event that was canceled due to covid-19.... not postponed! Received a email that I would receive a refund or credit and that I didn’t need to do anything else to receive my full refund. I waited 4 weeks and sent a email asking about time of refund and if there was anything I needed to do to ensure my refund. I received a email stating I didn’t need to do anything and that it would just take time due to the mass amount of refunds being processed. Never received anything else from them. I did however receive a ** credit I didn’t want and asked to not receive and have spent over a hour on hold to talk to a live person after the person behind the live chat exited out of the chat when given proof that I contacted them about my refund. I’ve also sent several more emails and have yet to hear anything back. This company is a low life disgrace and should not be sued. They lie and change policies after sending you information so they can keep your money. A class action suit needs to happen.

Our concert was canceled over a month ago and I still have not received my refund of my money. They keep coming up with excuses to hold my money and build interest. I will never use them again. I put more than enough hours, calls, time etc trying to get my money back. It was a nightmare.

I purchased tickets back in January for Mother's Day game 5/10/20. I take my mom every year. With the pandemic spreading across the globe, the game is not going to happen yet I have yet to receive a refund. I contacted them on 5/5 inquiring about the Mother's Day game which we all know is not going to happen. They will not give a refund because the Dodgers organization has yet to send any details about the game or if it's postponed. They did say if it's cancelled they will give me refund but right now everything is TBD. I let them know that I need the $ and not worried about the game anymore.

We ordered tickets to the Kenny Chesney concert in January - totaling roughly $675. Event originally scheduled for 5/23 - the concert is indefinitely postponed. Ticket master is issuing refunds, Vivid Seats will not. Nor will they commit to when they will issue the refund. They can retain the funds until the event is officially cancelled. If it stays indefinitely postponed, they indefinitely hold on to your money. My bad for ordering through a third party - will never make that mistake again!

I bought tickets to a show suppose to be coming up in July but because of the recent covid-19 pandemic, the show was rescheduled for next YEAR! $425 tickets and they won't cancel or refund my purchase. Obviously, a year out is way too long for them to hold onto that money especially considering the current hardship. I 100% suggest you buy your tickets somewhere else. Life happens and they only care about keeping your money. Not to mention they have really high fees.

I was requesting a refund from Vivid Seats (VS) for our Eagle tickets due to a second postponement totaling 1-1/2 years. Was told refunds were only available upon cancellation. The Covid-19 has impacted everyone in some manner, however l’m concerned VS might be using this to their advantage with a delay tactic. My wife and l will remember companies that have weathered this storm and treat customers fairly. With that said, we will no longer be using VS for any further purchases.

I had tickets for Jerry Seinfeld in Las Vegas. The show was canceled and their policy indicated I would get my refund back to how it was charged. Now they want to hold funds in an account for future use. This is totally wrong. Concerts will not be occurring and I don't typically attend concerts. I need and want my money back! This company should not be used, they are terrible.

I purchased tickets for an event that was cancelled due to the coronavirus. They told me that I would get a refund as soon as the event was cancelled. Well then they said you can take 120% of the money or a refund. I told them I wanted a refund, then they emailed again and said you can have 110% but if you don't email us you will automatically get the 110%. I already turned down 120% why would I then want 110%. The only reason it is 1 star is because 0 is not possible.

I purchased Broadway tickets and our show was cancelled due to COVID. I was told on 3/12 by Vivid Seats I would be issued a full refund within 2-4 weeks. I received an email on 3/12 with my account info, confirming again no action needed if receiving a full refund back to original form of payment. On 4/10, still no refund (4+ weeks), contact VS, advised refund still being processed, apologized for the delay but could not give me a new time to expect refund. Contacted again on 4/30, advised their policy changed on 4/15 and an email was sent to all customer communicating the policy change. New policy is VS will issue VS credit to be used within 18 months if you do not contact within 7 days of receipt of email. Note, this is now 5 weeks later after my event. At the time of the event and the purchase date, their policy was in the event of a cancellation a full refund would be provided. Now, 5 weeks later, they change their policy and retro it back?

Vivid Seats is a "RIP-OFF". Buy concert tickets from ANYONE OTHER than Vivid Seats. If the event is cancelled by the artist, they DO NOT want to give a refund. Instead they ask that you donate your ticket purchase price to the music foundation. (Yes, let them get the tax credit, right? - SURE JACK) or you can save the ticket purchase price for another event and they even give you an additional 10%- oh WOW--so generous ---- NOT. NEVER purchase from Vivid Seats as you will CERTAINLY regret it.

I've been pursuing my refund for a Yes concert that was cancelled. It's been 6 weeks already and nothing in my bank account. They told me they sent me an email to get my refund, but they didn't explain how the process was to get it. It was confusing information. Not again with this company. I want my money back!!

Purchased tickets on 11-2020 for concert in March 2020 and then covid19 came so they rescheduled for May 2020. Now they have rescheduled for September 2020 and we are unable to go due to being in the medical field and school system. I have explained to them I work EMS, I am tired and I can't get off. They have told us to book nothing until this is over and they have taken our earned vacation time and we are accruing none. This is something that is out of our control and all I want is my money back. 340.00 is a lot of money right now to me and they can't make an exception for this. They want a letter from my HR ( who is not working in the office at this time) stating we can't schedule time copy of the tickets and copy of my cc statement where I paid for them... Really I didn't have to give them blood when I bought them :( I'm just really put out. I have never had an experience like this in my life.

Their original offer (March 11th) was 120% in rewards and I had to respond if I chose that option. The second option was a full refund in 2-4 weeks with no response needed. Then they snuck another email in when I should of had my return back and stated I needed to call. After several phone calls and a live chat I was unable to get ahold of someone. I finally got through today and he said he would only give 110% credit and I will not be getting my money back. I paid $1,859.63 for 4 tickets!!!!

I purchased tickets to a concert that was CANCELLED, show was set for 3/20. I have requested a refund 8-10 times thus far and been given the runaround every single time. I know we are in a pandemic but it can’t be that hard to refund people. I just hit the 6 week mark of back and forth emails. At this point, I’m not holding my breath. Buyer, be very beware!

Event was canceled due to COVID 19, I received an email that said if I do nothing I would be refunded in 2-4 weeks.... 6 weeks later no refund!!!! They didn't mind taking my money, don't wanna give it!

The event was cancelled due to Covid-19 and I was sent an email stating I would get a refund. NO refund given. Just a credit on account with them and they refuse to give me refund. Spoke to customer service and said they can’t change it. A credit will remain on file with them.

I purchased tickets for 2020 SlimeFest. Event has been cancelled since April 3rd. They are not refunding me my money. According to their policy I’m supposed to be refunded due to cancellation of event.

I purchased tickets to the Mets vs Marlins in San Juan Puerto Rico. I have been contacting Vivid Seats for several weeks requesting my refund, but all I get is run around. I've sent them proof from the MLB International website that the games are canceled. But they keep sending me reply's that the games are postponed. That is so they don't have to refund my money. Vivid seats are fraudulent in their 100% refund policy.

I had preseason baseball tickets. Vivid Seats sent me an email saying my money would be refunded when the season was cancelled. One month later, no money, but an email from them telling me I now have money in my "Vivid Seat" account +10%. I want my money back. Can't reach a person to talk to, their website is useless. Will never use them again.

We purchased 6 tickets to see Luke Bryan in March. When it was cancelled they sent an email on March 11 saying it would be refunded and “no further action is needed on my part”. Fast forward to April 22 when I called to check on my refund at 4:40 and they said I had missed the 7 day window where they had notified me they had changed their refund policy and would not be able to refund me. I told them I get emails from them all the time and didn’t read through it all the way and assumed the change was going forward not to a purchase made 3 months ago where “no further action is needed on my part”. We asked to speak to someone higher and she said there was nobody higher. I missed the 7 day window by 30 minutes and she could not refund it because the system for refunds was already locked. Right. Never again.

Similar review to many others posted recently. Purchased tickets to final four in Atlanta, event was cancelled, received email saying I would be refunded in 2-4 weeks and no action was required on my part. 6 weeks later I still had no refund and was informed I was getting a credit to my account instead. Only time I've used Vivid Seats and won't happen again. Buyer beware with these guys. My guess is they made a pretty profit through all the cancellations associated with COVID-19.

They finally did refund full price for canceled concert ticket, but did not make the process easy. I had to spend over a hour on the phone and repeatedly refuse a future credit in favor of a refund. A full refund should be the default in case of cancelation by the performance.

We got tickets to Spring Training through Vivid Seats last year for this year. Our event got cancelled and I have emailed Vivid Seats 4-7 times about getting a refund and they say it is coming. Then they sent me an email saying they would give me 120 percent credit if I wanted it instead of refund. I don't want a credit, I want my money I paid last year for a Spring Training game that got cancelled. I get that the coronavirus is affecting everyone but the company should be on this to give people their money back. It has literally been 5 weeks now and they still say it's coming. I will believe it when I see it. Ridiculous especially since my claim for a refund has been submitted 2 times now.

*PRICING: I bought 4 tickets to Disney On Ice pre-sale, which was 4X what it would have cost me to buy from Ticketmaster after it went on sale. Much better prices other places.

Vivid refuses to refund money for MLB tickets when a game is not played. They will only refund if a game is cancelled, not postponed, which is what the MLB is saying. Even under special circumstances, money will not be refunded. I will never use Vivid again. Buyer beware. That's $150 thrown away.

People are having trying times due to covid-19 and this company should be giving people refunds. Nobody is worried about a later date. Refund us our money now!!! I never will purchase tickets from Vivid Seats again...

I too along with many others have been bitten by the same virus (no pun intended) #VIVIDSEATREFUNDVIRUS. After COUNTLESS calls (good luck there) and COUNTLESS emails, it is always the same excuses. I purchased tickets to the Big Ten Tournament on good faith and Vivid seats had ZERO ISSUES taking my monies over the phone within seconds. Never mind all the commission/fees we paid as well. Good thing I decided to keep my tickets because I was TOLD that if I sent my tickets back, I would receive a refund within 2-4 weeks (right, please stop laughing). I guess we all remember them offering us a credit which I thought was 120% of value at the time, I could be incorrect here. I just wanted my money back, I mean you would think I was asking to much??? They took my monies without any issues.

I BOUGHT TICKETS TO CHRIS STAPLETON $630.40. CONCERT WAS POSTPONED, 3 DAYS LATER CANCELED. Vivid sent me an email on 3/19/20 saying I'd get a full refund. It's been 4 weeks still haven't received my refund. They take your money in seconds and keep it to draw the interest. Concert was canceled due to Covid-19, Vivid Seats don't care about you. Send messages to the media. Music artist, and Vivid about their sorry excuse for customer support.

I purchased very expensive tickets to Pearl Jam- with Covid -19 the tour had been postponed. Date TBD, based on the pandemic who know when... From what I have read from previous reviews it’ll be futile and infuriating to contact them. I reached out to my credit card company with the facts. Glad I did, the reviews for this company are awful. I did make one call to them after the postponement asking about refund- they were RUDE. I hope they go under during this crisis or right after....consumers remember those who do right by the customer.

I used Vivid to purchase tickets. AFTER I entered my payment information and hit the purchase button I got a receipt that had an unforeseen $135 fee. I called Vivid and the guy said that on one of the pages that you go through to make the purchase says there is a service fee. I started a new purchase process to see this fee warning. Its presence is an absolute joke. There is no question in my mind that it is intentionally obscured. I have never used, and will never use their service again. Ticketmaster charges a fee also, of course, but they let you know what it is in clear language.

I requested the following based on the NBA suspending its season. "I want a refund per your policy - "If an event is canceled with no rescheduled date, you will receive a full refund of the purchase price - including delivery charges" There is no rescheduled date, nor will they be and everyone knows it - the NBA is working with the owners and players assoc to decide when the 2020/2021 season is to begin,

This company has been giving me the run around about my refund for an event in early March 2020. I 100% chose the company because of the “guarantee” which is a scam. I just received an email stating now I cannot get a cash refund and will receive credit. Very misleading and dishonest... Do not use them. I will tell all my contacts to run from this company.

I had three tickets to NCAA wrestling championships and the event was cancelled. Vivid Seats has a 100 percent guarantee for refunds in the case the event is cancelled. They offered a 120% credit if you did not want a refund. I chose the refund which according to their website would take 2 to 4 weeks. I have waited 5 weeks and still no refund. I have tried to get through on the phone with the company but no luck. They only communicate via chat and provide no information as to when my refund will arrive. How can they give me credit to purchase new tickets for another event if they cannot refund me the cost of my original tickets.

The 100% buyers guarantee that is stated on the website is BOGUS!!! They will NOT refund you, and will give you the run around when asking about the refund. When you call, the customer service line will have you wait over an hour and a half just to have the person say they can not help you. They do not take credit for their own companies, and will blame vendors and others for their issues. The customer service team is RUDE beyond words, and will not assist you for anything. The online chat is a robot that has no idea what you are typing, it will just tell you to wait and eventually you will receive and email about a refund that will not come. The company takes no responsibility or tries to help customers when things are VIVID SEATS fault. Very unprofessional company and I will not be buying from them ever again and advise you not to either.

My husband purchased three tickets to the Tampa Bay Rays vs Pittsburg Pirates opening day worth a total of $462.39. Due to the unforeseen pandemic, the game has been postponed (obviously). We have called Vivid Seats twice to ask for a refund & both times have been told they cannot authorize a refund because the event is postponed, not canceled. Vivid Seats can only issue a refund if the MLB were to claim the event has been canceled.

This company continues to mislead and not issue refunds for multiple events that were cancelled in EARLY March. There have been dozens of emails and same old song and dance. Buyer beware they SUCK. It does not take 30 plus days to issue a refund for events that will never happen. Blame Covid or not I think this company has more issues than assistance to its once loyal customers.

I have 30+ plus emails stating my refund and this company will not issue me my refund. I call and email weekly and customer service is very rude and short and always lying to me about my refund. This has been going on since 03/12/2020!

I have 20+ emails stating that this company will refund my money since 03/12/2020 and they refuse to issue my refund and continue to tell me lies daily on the status of my refund. It don't take a month to issue a refund.

I purchased two tickets to the Houston Rodeo, the event was cancelled, not postponed or delayed, it was CANCELLED. I have emailed several times for over a month to get a full refund per their terms and conditions and they refuse to refund my money. I used the site because it was supposed to be safe, it is not. I have filed a claim with my credit card company and it is pending an investigation. I need my money back more than ever. I will never use this ticket service again.

On 1/21/20 I purchased two hockey tickets for a game in Columbus, Ohio for March 19, 2020. The game was CANCELLED due to the Covid-19 scare. I made an attempt to get a refund as I was told I could but was informed by their computer system that the game was postponed which I know is not true. I have read all the recent reviews and they are all the same which suggests a runaround. This business of sidestepping their agreements is certainly giving me pause for ever pursuing any purchases with Vivid Seats in the future. Lying to me and then stealing from me is unforgivable.

The spring training game was canceled due to rain. Been 5 weeks now and will not return the funds. This all happend before the Corona virus and now since they have lost all sales and income they will not refund my purchase. Now I have to file a claim with the credit card company and go that route. What a sham!!!! I suggest everyone file a claim with the credit card companies now to get in the queue for a refund.

During this hard time with the coronavirus going on our game we were suppose to attend got postponed and maybe canceled. I simply asked for my full refund to be able to use that money to help pay bills etc. Instead of understanding the situation and refunding my money they chose to tell me no. I will never use this site again nor will I ever recommend them to anyone.

The claim 100% customer satisfaction which is not true in my case. We purchased concert ticket through Vivid Seats for my daughter 30th birthday. Due to Covid-19, the concert was rescheduled for one year later. We do not want to go in one year or if we will be able to go, so I requested a refund. They charge fees and said I could resell them somewhere else to recover my money. This is totally unacceptable.

Purchased tickets months ago for a May 2020 concert. Due to virus the concert was rescheduled in August. It’s the same day I am attending another concert. Vivid Seats refuses to refund my money. I have contacted them but they refuse to assist me.

Vivid Seats resells tickets at a very high price. Then when your event is canceled and you cant attend the rescheduled event you are out your money. Try Stub Hub. You'll be happier. Vivid Seats is awful.

We purchased tickets to CMA Fest for 2020 and it has been CANCELED due to the Coronavirus. This is completely unexpected and out of our control. Vivid Seats sent an e-mail stating the event is rescheduled for June 2021, though CMA Fest itself announced CMA Fest 2020 WILL NOT HAPPEN. CMA Fest is an annual event. Rescheduling it means it would happen again in the same year. This is not a reschedule or postponement as Vivid Seats is trying to claim. Vivid Seats will not issue us a refund in the amount of $1775.81.

If you watch the behavior of some businesses during this crisis you can get a picture of who they really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can. Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8, 2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been “postponed” to a later date to be announced.

Bought tickets to a Dance Gavin dance event scheduled for march 18th. It was cancelled the week before. Got an email from customer service saying they would provide refunds. When I contacted them and requested a refund, they said I couldn't get one but I could resell my tickets. I tried reselling my tickets but my event isn't even posted on the app so I'm out $120. The customer service is garbage and won't help you. I'm never using this service again. During a time like this, I need the money back for bills. The fact that this company doesn't care about its customers, says a lot.

As everyone knows the MLB season is on hold and very well might not play at all. I purchased 2 tickets to Dodgers vs Giants March 28th 2020. The game is canceled. Vivid Seats does not want to refund the money. They tried to tell me the game will be played later, which is not exactly true. I would suggest that anyone doing business with Vivid Seats be prepared to have your money taken and not get it back. Very poor company that lies to customers. There is absolutely no reschedule date and MLB has in fact come out and said it wont be for several more months until they know if and what games might be played. Vivid Seats is holding my money, which I am not ok with. Buyer beware on this scalper site that keeps your money, even when it's the venue that cancels.

We had tickets to Shania Twain in Las Vegas for March 14, 2020. This was during the Corona Virus outbreak. Our governor had issued a do not travel mandate which we decided to follow, and not attend the concert. Vivid Seats would not give us a refund. Our friends who were going to meet us had used other resellers and received refunds or the ability to use the money spent for an event later in the year. I have used Vivid for all kinds of events, but will no longer have anything to do with them. I received refunds on every other aspect of our trip; hotels, air travel, car rental, etc. Beware of Vivid!

I will never use Vivid Seats again. They refuse to refund my money for tickets to see The Eagles at The Forum in Los Angeles, CA. The show was scheduled for 4/18/2020 and due to the Covid 19 pandemic, it has been rescheduled for 9/26/2020. I cannot make the trip for that date. They basically said, sorry. All that I can do is sell my tickets online, which so far has proved to be unsuccessful. Further, no one knows if it will be safe to travel then. Due to the financial burden this pandemic has caused, I really need my money back. Shame on them for holding people's money during this Global crises. I'm furious!! Shame on them and everyone involved including The Eagles! Never again will I ever spend this much money ($400 a piece) on tickets.

Since my event is postponed due to COVID-19 they will not refund even though I live 900 miles away. Although they tell you that they understand and are committed to your satisfaction, they plead with you to be understanding, they are not. Somehow they do not understand that when you buy tickets to an event like a major league baseball game, you have chosen a date that works for you. I had plane tickets to Seattle and ballgame tickets to the Mariners, I live 900 miles away in Utah. Flying in for Dad's birthday, impossible to predict a global pandemic that has messed up and shut down plans all over. This is not me choosing a bad date by accident, this is not me having something come up where I can't fulfill my obligation, this is a global pandemic and Seattle is a hot spot.

I left one star because I could not go any lower. My fiancé and I purchased tickets to see a show in Nashville. She flew in from another country and I drove 9 hours to see the concert. Sadly, the concert was cancelled (March 16th) and rescheduled for October 21st due to COVID-19. On contacting Vivid and explaining the fact that we could not afford to make that trip again and requested a refund. Vivid's customer service (or lack thereof) just kept repeating, "We cannot help you, but you can try to resell them." My fiancé sent several emails which came back with the same response. She cannot even relist because the dates nor the concert are even posted yet. We need to be refunded as she is a teacher and her school is closed till further notice and I don't have any guarantees. Vivid, especially during times like this, doesn't stand by their service claims and they are leaving their customers hanging out to dry.

I purchased NBA tickets for $350. Prior to the game it was suspended for the entire season due to the Coronavirus. I contacted Vivid Seats as they have a 100% guarantee on money back. They refuse to refund me and tell me that I will receive tickets to another game although they have cancelled for the season. I would not recommend purchasing anything from this company.

In this time of world crisis, refusing to refund tickets purchased is criminal. I hope that all the customers that will read this comment, choose to buy in any other website. Worst customer service and sales policy. They invite the client to wait that the event will be (maybe) rescheduled, and as soon as it will be rescheduled (if?,maybe), I will have 24 hours before the nba match to find a ticket reseller and try to sell it. They really write me to search one, because not only they don’t refund anyone, but they won’t resell a ticket sold by his website. “Try to write resell ticket on google”!!,. Thank you, next time I will buy directly in one of these company.

I purchased tickets for an NBA game that was scheduled for the end of March at Staples Center. Due to the coronavirus, all NBA games have been suspended. Vivid seats will not refund me my money for the tickets. They said the game is ‘postponed’ so I cannot get a refund. But there is no reschedule date so this company is going to hold onto my money indefinitely although their "so-called" guarantee says "If an event is canceled with no rescheduled date, you are naturally entitled to a full refund of the purchase price, including delivery charges." The game was canceled for the dates I purchased my tickets for. And if I can’t make the rescheduled date, then I am responsible for reselling my tickets. Nice. I have never dealt with a business that was so adamant about not returning your money for a service you didn’t get. Terrible.

I was going to be travelling from Australia to the U.S in April, and of course, needed to postpone the trip indefinitely. I was going to be seeing Ali Wong in DC but like many other events, this was postponed/cancelled. As it so happened, Vividseats moved all of the ticketing dates to late July/early August with no input from paying customers. Unfortunately I am unable to make the new dates due to an indefinite travel ban and the ONLY option I am given is to resell the tickets as I do not "qualify" for a refund.

I purchased tickets for an NBA game that was scheduled for the end of March at Capital One Arena. Due to no one's fault, all NBA games have been suspended. Vivid seats will not refund me my money for the tickets. I talked to 2 reps at the company, one of which was a ‘senior’ rep and nothing. They said the game is ‘postponed’ so I cannot get a refund. But there is no reschedule Darren so this company is going to hold onto my money indefinitely.

We have 4 premium tickets to a Red Sox game that has been postponed. They offered to reissue tickets for when it is rescheduled. When you are travelling 3000 miles for a specific date, we should receive a full refund.

DO NOT buy ANY event tickets from Vivid Seats!! The risk will not be worth it. You WILL BE SORRY. Just looking out for other unsuspecting customers that might get scammed just as we did. Vivid will not refund our NBA Pacer tickets that we paid $1000 for this season. We were informed that it isn't their problem that the 2020 season was canceled and we will just have to go to a 2021 game when the new season schedule is released or sell those tickets ourselves when the time comes. WHAT?? This is a scandalous company with ZERO integrity that will lie their way out of whatever it takes to keep your money. Their website says the EXACT OPPOSITE of how they are actually handling things. DO NOT BE FOOLED!

1 year ago, I purchased 6 - $100 each, tickets for Sebastian Maniscalco tickets at Harrah's Cherokee. The show had been called off and postponed twice during the year. Now I have $600 worth of tickets to a show that doesn’t even have a date. I found out from Harrah's that they could refund my money had I purchased the tickets from Ticketmaster, but for me to ask for a refund from Vivid Seats. A customer service agent Welbin, refused to even consider it and he ended my call. I guess live and learn. I would NEVER purchase anything from Vivid Seats again. They are not reputable as I came to find out the hard way. If you choose to use them, get ready to get the shaft if your show doesn’t go on. I doubt this show will ever happen, but VIVID SEATS doesn’t give a crap. They have your money and your tickets are worthless.

I was an idiot, I bough my concert tickets without shopping around from the first website that popped up. I paid 40% high price than I should have to get my concert tickets if I bought them from Ticketmaster. Don't be an idiot like me, shop around.

This is extremely disappointing, with the Covid-19 Pandemic Chicago is not exactly a great destination right now. Communities and health organizations are taking measures to stop the spread and nationally it is stated to stay away from large gatherings. NBA even addressed this. I had tickets to see “Gabriel Iglesias” Tickets for this Saturday and with the spread it makes the travel a really bad option. I called the center and they said to call the third party and they would give a refund or exchange. I contacted Vivid Seats and they only cared about their money. Since it is not cancelled they won’t do anything or make any arrangements. Pandemic what pandemic???? I WILL NEVER USE THIS COMPANY IN THE FUTURE!!!!

I bought tickets for an event. I also bought the insurance as my husband is disabled. Something told me to call them and they cancelled my order because they had my email address wrong. When I confirmed the tickets I told him my email. They also had my cell phone to text me the problem. He put the order in again. Well 2 hrs later no confirmation so I called back and there still was no order in there. Almost 3 hrs now. Also the order is not showing up on my VIVID account. Really angry at this. We can't get anyone on the phone for the insurance either due to the virus. Also you can't get no one on the phone at VIVID. I called like 4 different numbers and you can't get a person. STAY AWAY from these people.

I purchased two tickets to March 7, 2020 Boston Bruins v Tampa Bay Lightning hockey game. I paid $330 for two tickets and I got an email from the seller to accept the tickets which I did. When I signed into the td garden app which is where the tickets are suppose to be at... There are NO tickets. I contact Vivid Seats customer service explain everything and provide pictures that I never received tickets and was told they will investigate. The investigation was the seller provided proof he sent tickets and even though I provided proof I never received them I will not be getting any refund. Vivid seats is a scam.

Price is usually gouged. Same seats will be cheaper most other sites. Etickets are convenient. I'm not sure what else to write but it asked 250 dollars for lawn seats for a 40 dollar concert once. Customer service was pretty awesome.

I purchased 4 tickets Feb 9, almost 30 days prior to the event. ORDER TOTAL $330.96*. I received a call today, 1 day before that the tickets are not available. This evening has been planned for weeks with out of town family that has come in for this damn show at The Funny Bone. What a disappointment. And no I have ZERO interest in your $100 gift card. This isn't about money. Isn't about plans that have been ruined. WHY WOULD I EVEN CONSIDER THIS AS A POSSIBILITY AGAIN.

All they care about is that the seller emailed the tickets. They don't care whether the buyer actually received the tickets or if they did if they could open the email and access the tickets. They use Ticketmaster for their delivery platform but they take no responsibility to make sure that the buyer actually got the tickets. The Denver Nuggets box office (where I spent most of the first quarter of the game) assured me that I never received the tickets. Shame on you Vivid. This proves that your "guarantee" is worthless. Total lack of integrity. Ed

I feel Vivid has a much better selection of tickets advance than Ticketmaster and some of the other outlets. I always compare Ticketmaster and Vivid. Vivid wind out every time. If you’re looking for a better section of tickets, try Vivid. Not only that they usually have better seat selections as well. Go ahead, check it out.

Bought tickets for a concert out of town, opted for the insurance (as this was my 1st time using Vivid). Purchase went through for the tickets and later that day I received an email telling me that the insurance was not available for this event. Called to try to cancel tickets and was told no by customer service. Drive to the city of the concert, bought a hotel room for the weekend, kids were very excited. Receive an email the morning of the concert that it was "postponed" until October!

When I had questions, I was able to call and get straight answers without the run around. Got what I needed at not so expensive price. When I needed to get directions on directions the same lady was able to help me find the directions. Also who I could talk to at the event.

I purchased two concert tickets from VividSeats to a total of $114.09 only to find out the tickets were standing room only which was not designated on the event advertising or ticket. I just happen to call the venue for the correct starting time and asked about the seating. Of course they would not give me a refund so I appealed to PayPal. What a RIP OFF company. They knew it was standing room alone and did not say it because it would lessen ticket sales!

$80 delivery fee for emailing me the tickets...really? And the markup on all tickets is just downright robbery. I go to a few sporting events a year in New York with my son and the excess fees added on top of the inflated ticket prices are crazy. 3 tickets at $250 each for a ranger game in upper deck is costing me almost $1000. Oh. And inflated parking passes. I went to a jet game. It was going to cost me $125 for parking pass..

No tickets for Lauren Daigle concert. I purchased 3 tickets on Dec. 12 from Vivid as a Xmas present for my daughters. They don't send them early (red flag) and so I got a message from them on Wednesday Jan. 25, 2020 that they were ready and had been delivered via email but no links to download!!! None of my emails from them had a link or any semblance my tickets were sitting there ready to download. Mind you I didn't look at my email which if you are waiting for your tickets please check your email BEFORE going to your event.

I purchased tickets for a Broadway show from Vivid based on the theater recommendation and their 100% guarantee. An error was made by Vivid and I was sent the wrong tickets docs after Vivid confirmed the correct ones via email. This was my wife's 40th birthday present. We spent $1000 flying in from out of state... just for this show. We were turned away at the door. Spent 30 minutes on hold during my call to vivid customer service. Their response after all of that was to just refund the ticket purchases. I asked if we could be taken care of better since the error on Vivid's part cost far more to us than just the ticket purchase. After being put on hold again, we were offered a $37 voucher for the next purchase on Vivid. The total compensation from Vivid for such a costly error to us was a $37 voucher... Mistakes happen unfortunately, but the compensation for that mistake was insulting and careless.

I do think their fees are a little pricey. On the flip side, once you have purchased tickets they will send you a discount off your next order. This is a bonus if there’s something you want to see soon after.

Fees are a joke. Why charge extra for purchasers doing all the work & saving time? And the fees charged are outrageous, too. Stupid. I have chosen to not buy tickets & stay home more often than ever before because of idiotic fees.

My daughter loves 21 Pilots so I bought 4 tickets for her and friends, paid a whopping $500. I never once talked to real person only automated operator that kept asking me the same questions over and over again. I emailed them endlessly; they promised me I’d get the tickets 48 hours prior to the event (a month and a half before the show). When 2 of her friends bailed out I was left with 2 tickets. I tried reselling them on Vivid Seats, they said no because I wasn’t an authorized seller. I said why not, they said, "Because you don’t have the tickets," I was like, "DUH!!!! You haven’t given them to me even though you took my money," Long story short, I wasn’t able to resell the other 2 so got stuck with them. Will never do that again. Do your research that I didn’t do, don’t get into a hurry, read reviews, check prices at different sites, best suggestion I have is buy at Ticket Master as soon as they go on sale to avoid 3rd party profit and legal scalpers profits!!!!

These guys are trash! When I click right through the Clippers website it goes to AXS/Vivid seats. I ordered 2 tickets and then 5 minutes later, I get an email that they're cancelled. I call to find out what's wrong and I'm told my address was incorrect on my credit card. I know my own address! It wasn't wrong. He says I can order them again and this time it won't be an issue. I log back on and suddenly the tickets are $40 more each. Whatever. I just want the tickets. I order again and and get the same cancel email! Now I have $800 in charges on my card that I have to wait 3-5 days to refund and no tickets. DO NOT BUY FROM HERE

I paid a good price for a good seat and when they sent me my ticket via email it was a crappy seat for a way too much when I could have gone through TicketMaster for better. They need to correct their mistake and give me the right ticket or a refund. Grrr Ticket Master is the way.

Display seats available so you would be able to see where your seat is in relation to the stage, a full seating view like Ticket Master would make this a better site. They do offer discounts if you dont buy at first which is great but you still dont know exactly where you will be sitting.

We had a great experience the three times that we have purchased tickets from Vivid Seats. They were very pleasant when we talked to them on the phone about getting seats to the shows last minute. Never an issue with anything.

The ease of use makes the Vivid Seats app a pleasure to use. I like that you can search any artist, and it lets you know if, where, and when the desired artist will be playing near you. The cost of doing business with ticket brokers, is just out of control. When placing an order, there should just be one cost, no matter how many seats that you are purchasing. Especially when using the print at home feature. This isn't unique to Vivid, though. I would say that is the only negative, when using any of these sites.

The anxiety of waiting until the day of an event is not worth the slight reduction in fees. Customer service will DO NOTHING about missing tickets until the day before an event. If you must travel to an event you are out of luck. You CANNOT even get hold of customer service! There is no excuse why a reseller can not provide tickets in a timely manner. WILL NOT USE AGAIN.

Deceitful practices! I had been shopping for concert tickets and shortly after comparing prices with other sites I received a pop up notification in regards to an additional 10% Off. This pop up notification pushed me back to the mobile app site and clearly stated additional 10% discount taken off at check out. Going through the prompts and checkout, the 10% discount was never applied. Without delay I called customer service immediately following the transaction and was told to send a screenshot of the pop up notification. I explained that it wasn't possible because the pop up notification simply pushed me back to the mobile site and wasn't available for me to take a screenshot. Long and short, I was told tough luck. This is a horrible practice and experience. It's been 15 minutes since making this transaction.

Did not realize my etickets couldn't be transferred on Vivid Seats until after they sold. I was charged $116 for the tickets that I had but couldn't provide because they said they didn't allow etickets. Now I'm out $116 more for my tickets.

Was not able to get tickets to download. Call Vivid seats, said they would send an email with an attachment, never got the email until after the game started, bought tickets outside the arena. Received the email after the game started. Called vivid seats the next day to tell the about the problem, they said they sent an email and I told them I didn’t receive it until after the game had started. They said they were sorry but they couldn’t refund the money. I told them again I didn’t receive the email until after the game had started, they said they were sorry.

I would give this company 0 stars if it would allow it. This was my first time using viviseats.com to purchase Monster Jam tickets for 2 adults and 2 children. I have never been to this show nor do I know much about it except it is a car show. We went into the event and the noise was unbearable for my children. So we had to leave 20 minutes after the start of the event. We went to the ticket booth and asked for a refund and the ticket booth basically told us they would be happy to refund if the tickets were bought from us (we had bought tickets from scalpers which is how the ticket booth manager referred to Vividseats.com). I called viviseats.com. Explained my situation and asked for 50% refund - and they put me on hold for an hour and then hung up without a proper close of the call. I will never use vividseats.com again. If the ticket booth is willing to refund my tickets - it makes better sense to buy from Ticketmaster.

Purchased from Vivid Seats and spent over 12 HOURS on the phone with customer service. Customer service doesn't read their notes from previous conversations and trouble shooting making each call even more frustrating. They ask the same questions and place you on hold every few minutes which ends up being hours of time. Per Ticketmaster, I was sold tickets that were NON-TRANSFERABLE although vivid disagrees. Either way hours of my time wasted, no tickets, 10 unhappy people that won't see All for the Hall on Feb. 10th. I'll never use VIVID again.

I booked 3 days in NYC to surprise my wife to see Andrea Bocelli - airfare and hotel. The event was postponed without a new date and Vivid Seats will not refund the tickets nor allow me to speak to any management. The entire reason we are going to NYC is to see him and it will likely be impossible to take off several days again when I run a business and have 3 kids who need babysitting. Whether or not vivid is third party and allowing ticket sellers to use their platform they should be fully responsible for refunding the money if this happens. Now, I am out $900, but stuck going to NYC with no show to see, waiting for the “new date” which we’ll unlikely be able to come back and see. The phone clerk said “you can try selling the tickets on social media”, are you kidding? Absolutely terrible customer service and refund policy. I will never use this company again.

I purchased tickets via Vivid Seats and selected the e-ticket option. The site stated I would not receive the tickets until the day before the event which is ridiculous and puts you in an uncomfortable position to have to wait till last minute and if anything goes wrong you need to adjust your schedule and make sure you get your tickets properly to be able to go to this event of which you probably spent a lot of money on. Vivid Seats exists as a service to provide ease of ticket purchase and delivery. Ironically they are not easy to use and have horrible customer service. Their customer service number gives minimal option for any ticket delivery issues and diverts you to an online chat where they take 5-10 minutes to respond each time and often ask the same questions over and over.

You might be finding yourself in a similar situation as I. Wondering if you should give this company a shot to save yourself 10 bucks, don't bother. While I assume that most of the listings are legitimate the system they have in place to protect the customer is not strong enough, I purchased tickets 47 days in advanced of the concert and here I find myself 6hrs from the start of concert with no ticket. They keep telling me that I need to allow until 3hrs before the start of the concert for them to do anything. I find it very unreasonable to have a policy like this in place. Am I just supposed to drive to the venue and assume that VividSeats will be able to provide me with my ticket?

I called to book tickets for Toronto in Tampa NHL game for Feb 25, 2020. When I received the e:mail the tickets sent were for March 25, 2020. I called in about 5 minutes after I noticed wrong date on tickets. Vivid finally called me back. Said they could not help me but offered at $60.00 credit for next purchase. I said no thanks. I have a flight booked for Feb 23, 2020 into Tampa and I guess I will miss the game. NEVER AGAIN VIVID.

I purchased lawn seat tickets for a Jimmy Buffett Concert from Vivid Seats thinking they were a decent people price at $105 each. The sales person said she would discount them too! I think it was $4 off. I just checked the same tickets on Ticketmaster and they are $37.50 a piece. My fault for being stupid and buying from a reputable company. Of course No Refunds, No cancellations. They’re smiling all the way to the bank. From now on Ticketmaster only!

I ordered tickets from Vivid for the Texas A&M basketball game on Feb. 4. They did not arrive. After multiple emails over 2 days...nothing. They say they are not responsible, they are just a middle man broker. BUYER BEWARE. I am out $53 and NO ONE CARES. The buck is being passed and now they are attempting to have whoever owned the tickets to resend to me at an alternate email address. This is completely unacceptable, it should not be this hard and painful a process. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. The word "fraud" comes to mind.

I placed an order for tickets. Paid $335 per seat for Jason Aldean in Knoxville. I received an email to print the tickets I purchased. I printed them. Tickets had wrong name, wrong seats and were half the price. I called and they explained they were not longer available and I had upgraded seats. They are RIGHT ON TOP OF THE STAGE. Not what I wanted. I was advised that I could get NO refund and could not speak to anyone else. HORRIBLE...DO NOT USE VIVID SEATS. She said I could sell them. No one would pay for those seats!

Purchased Bon Jovi tickets for a very large amount of money. Paid in full and Vivid has not delivered the tickets. They say they are waiting for the seller to send them. I found the exact tickets (sec. row and seats) for sale on another ticket website. I asked for a refund due to be scamming. Their response was all sales are final and there is no refund. There was no sale!!!! I paid and never received the tickets. That's not a sale. That's Consumer Fraud. Terrible customer service that runs you around in circles again and again. Stay far away.

All I can say is DON'T SELL on Vivid Seats. I bought 2 Mötley Crüe tickets for Hershey in Aug. I was stupid and should have waited until they were actually released before I used Vivid Seats. I ended up getting 2 more tickets off another website that were better and cheaper.... Well that’s a plus. I sold the 2 tickets that I bought on Vivid for almost what I paid. Now I find out that they won’t pay me until 100 days before the August show. That’s crazy, and disappointing. They are keeping my money, and making interest off it. It’s my fault for not reading the fine print, so I would not recommend Vivid Seats for anything to anyone. Let my lesson be your lesson-don’t sell on it. The customer service was horrible, she basically called me stupid!!!! Maybe I am, I should have read it more closely. I never had any issues with any rival website.

Purchased my tickets for the Skill Session of the NHL All Star game in early December for the January 2020 game. Received numerous emails from them regarding upcoming events. Tickets did not arrive when purchased. Follow up with Customer Service with 10 days till event. Spent almost 2 hours on the chat line trying to correct issue. Then told they might not be able to resolve until I changed my email carrier. Opened a new account and 4 days before event electronic tickets were sent and received. (Thank you Michael from Customer Service). I did not feel confident until actually inside the event. I will never purchase from Vivid Seats in the future and it's back to TicketMaster or StubHub for me.

I purchased NBA tickets and parking passes for my husband for his birthday. On the day of the game, our parking passes were not accepted. There was no phone number to reach out to Vivid about this issue. I tried to live chat with them, but the live chat was not working. When I got home I tried to live chat again, this time we were cut off half way through explaining my issue. I sent an email, and never heard back from them. They sent me an email for a review and I left a 1 star review.

Vivid Seats is the worst ticket provider due to their horrible customer service practices, terrible process to retrieve tickets (which will involved days-weeks of your time after the purchase), and broken systems that will require you to provide multiple email addresses if you ever want your highly marked up tickets. I purchased tickets to Oprah Winfrey on September 6, 2019 and did not receive my actual tickets until 6:00 pm on January 17, 2020 for the event to occur on Jan 19, 2020 at 9:00 am. I was on the phone, email, chat with Vivid Seats 20 times to make this happen and had to submit a second email (wait a few hours) and then call again to actually get the tickets. The whole ordeal was the worst most frustrating experience ever!!! I normally write reviews for excellent service, products etc but am very sad to feel compelled to warn others of this terrible company and experience!!

I purchased NBA tickets from this site, and never received them. I got an order confirmation but no tickets. Their customer service never e-mailed me back and their automated service messenger is absolutely zero help. They have no phone number listed and no way to get your money back. Their “guarantee” is meaningless. Do not give these people your money...they will scam and disappoint you.

I ordered seats for the Blake Shelton concert in Omaha, NE. I was checking the seating as saw my tickets say Section B Row 19. There is no Section B Row 19. Trying to find out where I sit. There is no talking with anyone as automated and keeps going in a circle but no option to talk with anyone. Live chat, been waiting for 20 minutes now for response. Read their 100% guarantee.... Well I'm lucky my brother-in-law is an attorney!! Will follow up with additional review if / when I get this resolved! Michael

First time purchasing tickets on their site and they contact me to let me know the order wasn’t processed after they had already charged me. Being that the seats were going fast, they offer to change me to another area that is FURTHER and I agree. They say the area I’m being located to is MORE expensive but they’re going to waive the fee. They had also charged me a UPS delivery fee in the first transaction and in the change, say they’re going to be e-tickets visible on cellphones. I will never buy anything else through Vivid Seats because of this awful experience. I feel scammed.

Vivid Seats sent multiple confirmations to us in email fo rmonths before the event. They happily took the $1000 from our account at the time of purchase. Then three days before the show, Vivid seats texted us to say, "We were unable to procure seats to your event". Rang customer service who said there is no guarantee they can get you tickets, despite the fact we had three updated emails confirming the order. Still waiting for my refund

Vivid Seats charges exorbitant fees for providing a service of minimal value. I'm talking about a $40 premium PER TICKET for $120 seats. Just outrageous. I will participate in every class action lawsuit against companies like this (ahem TicketMaster) until they do not exist in this world. Three are better options out there for secondary market tickets. Vivid Seat's customer service is hot helpful either. You would think that they could provide some valuable service to their customers. One can only hope that that this company WILL not exist in the future. A company that sticks it to their customers should and will go out of business eventually. Good luck to anyone utilizing Vivid Seats. Get your wallets ready.

So Saturday morning we received our tickets to the game at 1:35 pm on Saturday from Ticketmaster. I am beginning to think this issue was caused by Ticketmaster who told Vivid Seats the tickets had been sent to my e-mail when in fact they had not sent them. Even though we made the game I spent two days stressed out over this and we had to rush to make the game in time since many of us had made other plans for the game. We are all glad we made it to the game but this definitely made this an experience I would not like to repeat particularly for what I paid.

This is by far the worst ticketing site available. The customer service department is more concerned about the ticket sellers than the customers buying the tickets. Customer service department was very rude, and when ask to talk to manager they said the manager wasn’t working. They worked hard to end your call without resolving the issues. Ordered tickets in September and didn’t receive tickets until December after I filed a formal complaint with my credit card company. If I didn’t do this, I probably would have never received the tickets. Go purchase tickets from other ticket outlets and stay away from Vividseats!

I would give a ZERO rating if I could. I was totally excited about purchasing tickets to Hamilton in San Francisco for my husband. I purchased them way back in September of 2019. I spoke to a sales rep and he talked me into purchasing 2 tickets in the loge section for a little bit higher of a price. My husband has been wanting to see this play for a very long time, so I couldn't wait to tell him! The day before the show, after we had made reservations at a hotel, I received an urgent message for me to contact the company. Upon contacting them, I was told that the "seller dropped the ball" and no longer had the loge seat available and that I was being reseated in the orchestra section Row E Seats 11 and 13. Needless to say I was incredibly upset.

Would give 0 stars if I could. Vivid Seats is a reseller. They charge for shipping tickets ($8 standard delivery charge), don't ship them, then change to email delivery with no offer to refund shipping until pushed. When calling, press "8" in phone menu for live person. Also, email will say print tickets then will send ANOTHER email saying only smartphone scan is accepted. What if person doesn't have a smartphone??? Not everyone does...that info is not on the website. They need to know the venue requirements before reselling tickets.

I purchased 3 tickets for Hamilton for only $133.00 ea., however I ended up paying $119.00 in fees alone. When I contacted customer service asking them to explain why I could not locate an itemized receipt to explain how fees were calculated, she had no explanation. I asked were the fees a flat rate or a percentage, her answer was yes (huh?). I asked to speak to a supervisor, still no resolution. It's funny, the same tickets/seats were originally priced at $178 ea. and over a two day period of me checking throughout daily, the price goes down to $133 ea., but if you add the outrageous fee(s) to the final purchased ticket price, it almost equals the original price listed. I guess they were going to get their money one way or another. All jokes aside, there is no transparency in their pricing and therefore no accountability. Not cool.

Never got my tickets. Sent them to another city. WTF. Sales rep just did what he had to sell me a ticket and lied about the timing of it. This place is a joke, avoid and go with someone more established.

Ordered tickets for a game the day before, I understand it could have taken 12 hours or so to get them, nope try 28 hours and didn't leave me with enough time to actually make it to the game with the tickets being the venue was 2 hours away. I got the tickets 30 MINS before the event started and tried to cancel and get a refund. They said there was nothing that could be done and they have a clause saying you may receive tickets shortly before the event. Just buy direct so you have the tickets in your possession long before an event starts and you can plan accordingly.

This is second time I have used Vivid. First was last year for a football game and just last week for a concert. Even though tickets were ordered months before event they were delivered in less than 24 hours before event. This has happened twice. It is next to impossible to get a live customer service representative. They advertise they are the only resale agency that has live customer service, but not true. You must chat via text if you want customer service. They kept changing receiving date.

I ordered $130 tickets. 3 in total. I paid a far higher price for the entire transaction. This came with the promise that Vivid Seat, would, if unable complete the order I'd get something better. What I got were far lesser $69 tickets (my fee unchanged). They made zero effort to fix the problem, arguing that I got what I paid for. You get what you get with these crooks, and you don't get what you pay for.

At the last minute I purchased two tickets for Hamilton in San Francisco from Vivid Seats. The tickets were orchestra seats in row F and the order total was $750. When I received the tickets I noticed a large red note stating “OBSTRUCTED VIEW.” When I went back to the order summary, I noticed in small text under “Notes” that the tickets were obstructed view. I never noticed this note during the purchase process. In my opinion, the site should have included a pop up warning or some way of highlighting that the tickets were obstructed view. I called Customer Service at Vivid Seats to ask for a refund and the representative told me there was nothing that she could do. Needless to say I will never use VividSeats again, and I strongly recommend that customers avoid this website until they more clearly highlight tickets with obstructed views.

I bought tickets on Vivid Seats for the CBS Sports Classic and the tickets never showed up in my flash account. Vivid refused to give refund, instead opting to blame Flash Seats. Don't believe the guarantee!!! I wish I could give zero stars.

Vivid Seats did not deliver the tickets as paid for. We asked for a reissue hours before the event and Vivid was unable to comply. Because we requested a reissue, Vivid then would not refund the cost of the tickets. It is a case of 'he said, she said', however Vivid benefitted far more by the lie than my family did. If Vivid only does this in a small percentage of its cases, it is a great scam. We missed the rodeo and paid for the tickets. Don't do it, there has to be a better way,

They sell the tickets at the prices 3 times higher than in the theater (we have not realized that since the San Francisco Theater Group, the umbrella of this institution, has a misleading name, giving you the impression that it is a representative of actual theaters) and they do not disclose all kinds of outrageously high fees (close to $100) only after you buy the tickets. The tickets are not refundable. They are rude on the phone and the customer support is extremely weak. The license of this fraudulent company should be terminated. They steal money from customers.

I purchased game tickets and a parking pass for a football game through the website. The tickets came through Ticketmaster and seem okay. The parking pass came through and is not for the correct game - it is for a game months ago. I called immediately and went through many automated steps, no one ever came on. I chatted with someone and she said they needed to contact the seller to fix the mistake. Since we are traveling for the game and it is a parking pass that needs to be printed, I need this resolved several hours before the game but they are telling me it will be resolved before game time. We are now 6 hours in from contacting customer service and there is no resolution. Very, very, very poor situation. We have asked to speak with a manager each time and there is no manager, they will not escalate our situation.

I received an email concerning an upcoming concert from Vivid Seats. It gave the appearance like they were the ones distributing the tickets. I purchased two tickets at $140/piece. $45 per ticket was tacked on per ticket as additional fees. When I arrived at the event, tickets were $35 a piece. That’s when I realized that I had purchased from a secondary seller, a scalper. I was charged 5 times the amount for a show that was not sold out...along with seats in the second to last row. This company is a scam with predatory practices. Do not do business with them!

I had a very bad experience buying ticket from Vivid Seats (Thru Groupon). I bought a hockey ticket (for Dec 10 game) on Nov 22 and paid the fee, their confirmation email said that I would received the email ticket on Dec 9. However till Dec 10 I still didn't receive the ticket, I checked all folders including spam and trash but no ticket email at all. So I contacted Groupon and Vivid Seats to check what is going on. After a few days they said that the email ticket was sent on Dec 7. OK I asked them to forward me that email or provide any proof that the email had been sent, so I can work with the email server see what was going wrong. But they couldn't provide anything just keep saying it was sent on Dec 7. Very disappointed and unhappy experience with this company.

I bought Broadway from Vivid. I traveled all the way to NYC only to be told that the tickets are a scam. I contacted Vivid and I had to go through a boat load of prompts designed to wear me out. When I reached an agent I was disconnected 3 times. Again, a method by this company to make you go away. Once I got through they told me I was the one who disconnected. And that they would do some sort of investigation, blah blah, trying to tell me I did something wrong. Disgusting company and people. Amazon would just give you a refund on the spot. I will never use this company again. I'll make sure I go out of my way to tell everyone how rude and corrupt they are.

Scam-no notice of their Service Fee: $132.98 Delivery Fee: $5. As if the price of a concert isn't ridiculous enough... Without any notice I was given a $132.98 service fee charge! After dealing with a chat robot... They told me that I agreed to it in the Terms and Agreements that of course goes on forever. NOT DISCLOSING Fees upfront and center is false advertising... Seats that were supposed to be $236 per seat for two ended up costing me $621.98. WOW - that is insane. Avoid their service at all costs!

Here are just the facts: Ordered tickets totaling $515 for Devils/Lightning March 15 of 2020. They sent tickets for Devils Capitals this Saturday December 14 of 2019. Here is the worst part. I am on vacation and cannot use the tickets. There is no customer service and I was pulling my hair out trying to exchange or get a refund on these tickets. They have only pre-printed faqs and nobody to talk to. I am out $515 period. If you use a service like this with no way to exchange or cancel tickets you are as nuts as I was. And remember, they sent me the wrong tickets and the only response I got from an email was that I confirmed the purchase for that game on that night. I did not but can do nothing. The good reviews are from the people who lucked out. This is a gamble because if a mistake is made you are screwed plain and simple. DC.

VividSeats canceled my ticket order when they couldn’t confirm the purchase within 24 hours. I repurchased the tickets, a birthday gift for my daughter, at three times the cost only to learn the same day, two hours after the purchase, that the concert was canceled. They would not refund my money because the concert was rescheduled for FIVE months later. I couldn’t go then and it wasn’t a birthday present anymore for her. They said I could resell the tickets but since they cancelled my cheap ones and I was forced to repurchase them at exorbitant cost, I stood no chance of getting my money back. The customer service agent I called was unwilling to either give me his name or transfer me to a supervisor, always a red flag to a consumer. I resolved this through my bank, always worth a try when a business takes an unreasonable position.

I purchased 2 tickets at $157 each for a Total of $364. However when I was billed I was billed a total of $410. I was not given a detailed accounting of how much the bill was going to be prior to pushing purchase. Be aware of this scam of hidden fees. This may be a good way to get tickets I’d be willing to pay $90 in extra hidden fees that are not disclosed. I requested a detailed billing statement receipt. I could not get one. When I called the customer service line to get help to see exactly what the hidden fees were for all I received was a phone tree message press one, press two, press three, press four but no live operator. Poor customer service. Access fees hidden. No recourse. Please be careful so you are not scammed for an extra $80-$100 in hidden fees.

Purchased tickets from Vivid Seats for Hamilton in October, 2019. Received a call from vivid seats three days before event that my tickets were cancelled. No real explanation given. Very disappointed!!

I recently used the Vivid App to search for tickets for a Florida Panthers hockey game looking for row 1. On the event search, I found a section 128 listed with 6 tickets in row 1. I purchased 4 tickets and waited for delivery. On delivery, I got row 26. I tried calling Customer Service and got pushed to using "chat" with a rep named Jose. I explained my situation and he explained that these tickets are marked 'zone seating', which when you read the fine print can be any row (1 to 28) in the section. I asked why was row 1 listed and not 28, as I did my search by row. Jose admitted is could be confusing but said he could not do anything. I asked for a supervisor and he stated all were busy but could try calling by phone. I called and got pushed around the automated system for 5 minutes trying to get a 'human', then hung up.

We bought Broncos tickets 2 months in advance. Immediately got a confirmation email, everything seemed good. I am not a fan of this whole releasing tickets only a few days before the event, but I've done that with another company in the past and it worked out fine. The confusing part is the actual ticket delivery. They come from a 3rd party email, might be Ticketmaster, might be something else. I overlooked the email when it came 6 days ahead of time (I recognize that this is my fault) as it was pushed to my junk email folder. I had incorrectly assumed that I would be able to get the Vivid Seats app and accept my tickets. Of course, this all became an issue at the last minute when I couldn't find the "detailed email with instructions to accept tickets." I searched everything I could think of: "tickets" "broncos" "empower field" "Ticketmaster" etc. but they weren't coming up!

Tickets were listed at $116 but then I receive an order confirmation via email for a total of $297.20! The "live chat agent" explained that I may have missed the fees "as they become available to view as a link underneath your order total at the top of the checkout page. THE ORDER TOTAL UPDATES FULLY ONCE YOU HAVE ADDED OR DECLINED TICKET INSURANCE." I placed this order on my phone and the full page wasn't available without scrolling so it's on me because buyer beware. Naturally tickets are not refundable because the order was confirmed and delivered (the email with the total).

I ordered tickets to a Colts' game 6 months before the game and have not received them on the day before the game. I’ve called Vivid several times to no avail. The supervisor told me to ‘be patient’. As I explained to him, the other supervisor and the agents I spoke with, I am traveling from the Philadelphia area to Indiana to see the game with my son. When it got to 22 hours before game time I had to do something so I made the decision to dispute the charge and purchase tickets from a legitimate seller, (which I received approximately 3 minutes after ordering).

We bought 4 tickets to the Iron Bowl, paid $1500. Was “guaranteed“ the tickets would be sent out by the 23rd. This was cutting it close but was fine given the fact that we were not leaving town until the 26th. I called on Friday and was told again that the tickets would go out on no later than the 23rd and would be to me by the 25th. On the 23rd I checked the status of our tickets and after quite some time I was informed they had in fact NOT been sent. I explained why that was a HUGE problem as my tickets would be delivered in TN a day or more after we were leaving town. They said, "No problem. We can change the address." So I changed the address to my Mom's house. She was supposed to get the tickets on Tuesday. I called my Mom Tuesday around 4 and NO TICKETS!!!

I was so excited to purchase my tickets, only to find out the next day that my tickets were canceled. It took several phone calls to even get to talk to a person. When I finally got to talk to someone they said they canceled my tickets because for some unknown reason they decided that it was purchased by an authorized user. I entered all the information correctly, said my tickets were ready, so how do they come to this conclusion!!!! I was extremely upset if they thought that they should have called me so I could verify that I was the user. I asked if I could get a discount for my inconvenience and they said no. I finally hung up on them. I would give 0 stars but that wasn't an option. I would NEVER use them again. I am happy for those it worked out for. Good luck in the future. Also, their fees are outrageous.

I will never use Vivid Seats for any purchase ever again, this has been a horrible experience!!!! Unfortunately I am very limited on income and my Father wanted to go see the Miami Heat play the Warriors on November 29th at the American Airlines Arena. The tickets cost $205.00, I had $250.00 available on my card to make the purchase. They charged my card then sent me the confirmation number. Well a few minutes later they send me an email saying that the tickets were cancelled and an issue will be refunded in 3-5 business days. I will now not have the money in time to get the tickets at the lower price!!!! This company has ruined me surprising my 84 year old father who really looked forward to going to the game!!!!

This is a horrible site to purchase tickets! Thought I had 2 to a concert but then got several notices to call - got on extended chat with no help. After 45 minutes they tell me they don’t have those but could get me others - not seats I wanted. Meanwhile, this was supposed to be a surprise which got ruined because of 4 calls!! Went to Ticketmaster and got them. No problem!

This is by far the most unprofessional group of individuals managing a corporation. If you have any issues and it needs to be escalated beware!!! They will just dodge you and avoid you and laugh at you, and say "Good Luck." They then tell you calls are not recorded, at least the ones of their staff being abusive to you on the phone. This corporation does not conduct themselves professionally. Upper management uses foul language and is abusive to their sellers and or buyers. They deflect any issue, and do not address matters.

Update: I did receive my refund and did get a response from the company. According to the Vivid Seats representative, this was a "Seller" issue and the "Seller" made the mistake. The tickets were never available to begin with. Now, does that excuse them from not verifying the tickets two months ago, instead less than one week before the show? No. However, they were very apologetic which goes a long way in my book.

This company profits on scamming people. It’s a complete fraud of a company. Benefiting on knowing the patterns of event ticket purchasing. They offer no refund, ever, no matter what. I suggest contacting your financial institution to investigate this company.

I purchased 4 tickets via Vivid Seats to the Tennessee-Vanderbilt football game on November 30th. I specifically picked out tickets for seats in a specific section and row in the football stadium for a lot of reasons. All during the process I was notified by Vivid Seats of the Section and Row my tickets would be in. Today, Vivid Seats emailed to me my tickets to print, listing the Section and Row as I originally agreed to. When I began to print the tickets, I noticed that the Row of the seats was 7 rows different than what I had originally ordered and it was different than the summary email that I received to print the tickets.

They offer 10% off first purchases however the discount does not work online. When chatting to them they mentioned the discount does not work online, and will never work. Wants me to call. Scam. Customer service treats you like **. Extremely rude and not helpful. "You can receive the discount by placing the order over the phone" is what they say. Disclaimer states in app or online only?

We purchased tickets through Vivid Seats, and when we went to 'view tickets' when we arrived to our event, it said we had no tickets. They refused to give us a refund because they said it looked like they went through on their end. I sent screenshots showing we had no tickets, and they said that did not prove anything and still would not give us a refund. $210 for my husband's birthday present gone. Never ever ever ever buy tickets through them.

We purchased Philadelphia Sixers tickets for Nov. 10 in August. First, we couldn't access the tickets until October which I thought was weird. Second, we got the game and they told us the tickets were in use. We went the box office where they confirmed this and told us not to trust any site except Stub Hub. Third, it's impossible to get in touch with an actual human. They have such a runaround system you keep getting the same messages despite which area you choose to go on the phone. Fourth, they claimed they'd investigate, but they kept trying to call my wife when she was at work, she left messages asking for a call back at another time, they refused to do so and then kept sending e-mails with automated responses that basically left you with nothing. Do not recommend.

1st time selling tickets after I purchased them on their site. Wanted better seats, so I relisted them. Tickets sold, but customer did not want them because they could not see if the tickets were consecutive. I assumed a customer could see them and pick which seats they wanted. I was called by VS customer service, and rudely scolded and told I was being fined $230!!! This is after I already paid for the tickets and even bought 4 new ones, so they got 8 ticket purchases from me and STILL FINED ME!!! Never buy from these guys. Customer Service might be the worst I have ever encountered. Use Stubhub. They seem to actually care about their customers.

I purchased (2) tickets to Charlie Berens for $43ea. They can be purchased directly through the casino he is at for $20, but we thought we'd pay the extra to be a few rows further toward the stage. I was shocked when I hit "purchase" and I was charged $121.33. They were shipped standard UPS ground and printed on typing paper. I immediately tried calling them to cancel but couldn't get through to a live person. The invoice they e-mailed has no breakdown of what I was charged and why. I called after they arrived and finally got a live person. He said that the website makes note of the extra fees somewhere. I asked multiple times what I was charged for, and he could not tell me. They would not refund anything. This is such a scam.

I purchased club seats for the Browns vs Bills and received mezzanine seats which do not come with any of the perks that club seats get. I explained this several times to Vivid Seat's representatives and they basically blew me off with terrible answers. The 100% customer satisfaction guarantee is totally untrue. I paid for club seats and was expecting to sit in seats that were not in the rain. Luckily it did not rain too much - otherwise, that would have made the experience even worse. Stay away from Vivid Seats would be my advice.

We purchased Luke Combs' tickets for an out of state show, almost four months before the show. We incurred costs for plane tickets, hotel, rental car, concert parking and when our tickets were scanned at the door we were told someone else already entered with our tickets. The concert was sold out and there was nothing the venue could do. Vivid said they will only refund the ticket cost and "sorry for the inconvenience ". Our loss is over $1500 because they send our duplicate tickets which is more than an inconvenience.

Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can't validate these are legit, and I'd rather not find out the day of the event at the Cotton Bowl. I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER! So, I can't sell them, I can't validate them, but I'm out over $1,000! Vivid chat says "they're fine." SeatGeek and StubHub says "not."

I missed The Stones concert due to a hurricane, lost $6,616.74. My first mistake was buying such an expensive ticket for The Rolling Stones on impulse but it was the only one left in my chosen section at the time. The concert was in April but got changed to August 31,2019. Then when the hurricane Dorian made the news the Stones changed the date to August 30, 2019. I got the email for this change at 9pm August 29! I was ready to go, flying from California to Miami, even had my boarding passes. However as I watched the Weather Channel I realized that I would be flying into an area where the hurricane was expected to make landfall. Being from California I do not know how to stay safe in hurricanes. I had no idea what to expect. I also began to realize that I would most likely be stuck there because flights in and out of Miami were canceled for that weekend.

Try to find a live person to help you. It took me a half an hour to try and get through the phone system without luck, sent an email to customer support then tried live chat. Horrible customer service. Be aware that tickets are not issued until the day before or day of an event, so it makes it almost impossible to sell them. When we first purchased the tickets I spent an hour trying to get through to someone as to why we couldn't get our tickets as soon as they were purchased only to end up with the live chat. Now I know why they don't issue them right away, because it makes it impossible to sell if you have to! The funniest thing is that I can't sell the tickets through Vivid tickets that I purchased through Vivid. Seriously? The reason why is because I don't have the physical tickets! Arggghhhh! Good luck purchasing through them. Ended up paying a sky high price for tickets to not even be able to sell them!

Purchased tickets for REO Speedwagon for November 9th, 2019 for the Four Winds Casino venue. I received the tickets through email. I was able to print the tickets. We drove over an hour away and booked a hotel room. Going into the venue, our tickets would not scan. We got sent to a supervisor and he told us our tickets were invalid, and the seller probably sold those tickets more than once. The show was sold out. So, we made the trip, paid for tickets that were invalid and paid for a hotel room, all for nothing.

I booked a show from 8pm and never received a confirmation email. On the day of, I checked my tickets and they were for 3pm and I already missed it. Turns out an 8pm show never existed in the first place, yet they still posted it. I asked for a refund and they refused even though they could not prove I booked that 3pm show. You’re taking a major risk if you book from these guys. Be safe and avoid.

We drove 5 hours on a Friday afternoon and evening, paid over $60 for parking and waited in the cold for 4 ticketS and almost $1500 nosebleed section seats at Hamilton only to get as far as the lobby and told that none of the tickets were valid. The show was sold out. Vivid Seats could not "reach" the "owner. But a supervisor will contact me sometime in the next two days to START their investigation". 0 stars and will NEVER trust.

This app is a scam. I was charged the money for my tickets and didn’t receive them. When calling customer service they were snarky, demeaning and unhelpful. They ended up charging me a $90 fee because the sale of my tickets fell through....because they never sent me the tickets to begin with. One of the worst programs and support I’ve dealt with. DO NOT USE!!!

If you make a mistake when purchasing a ticket at Vivid, they will not help you. I purchased tickets for Friday instead of Thursday. I called them the same day to see if they could help. They told me to go sell my tickets on Google in a very thick and hard to understand accent. I asked them if they could sell my tickets or exchange them for another time. I kept on hearing NO NO NO. It was really a special event but they simply did not care. They read a policy and told me good bye. No sympathy or assistance or thoughtful suggestions. It is really awful how they treat people and how bad their customer service is. Plus their representatives were really hard to understand. So buyer beware, stay away from this group. They have no sense of service, do not help and do not care. I have found much better service on Stubhub and Ticketmaster. Vivid is a big disappointment.

Well, I am elated to say that I am one of those who had a positive purchasing experience with Vivid Seats. That being said, I did pay $640 total for two floor seats to the recent Tool concert at US BANK ARENA. However, they were transferred over on 10/30 as promised (Ticketmaster didn’t release them until 10/29, so 10/30 was perfectly reasonable) and they did in fact scan correctly at venue.

I purchased tickets from Vividseats.com for a playoff game at Yankee stadium. I was told that the seller would be emailing me the tickets which eventually happened. However this was just the beginning of my problems with Vividseats.com. This was the second set of tickets that I purchased for this event (the first arrived with no problems). Once I received an email stating that I would be able to download the tickets, I tried and was given a message stating that the tickets were not ready and to contact customer service. I tried to email, call and live chat with vividseats.com in order to download the tickets. By this time I was already on the train and close to the stadium. Every way I tried contacting vividseats.com kept giving me generic prerecorded statements. After waiting outside the stadium for an hour, I was forced to go to Stubhub.com and purchase additional tickets so that I could watch the rest of the game.

I was trying to buy tickets for a event and thought I was getting a reasonable price. Right before I was at the end my tickets went up over $100. I hit back because I wasn’t going to purchase them. Somehow my tickets were confirmed. I messaged them right away to tell them what happened - they refused to help me. If you are so confident in your value/service you should not have to trick people with hidden fees. I will not use their service again.

After purchasing tickets through PayPal Vivid Seats sent an email stating they need further verification of my identity and to send a picture in jpg format of my drivers licence/credit card/and to provide a PayPal account number. Enrique from the verification dept. stated I could cover up my drivers license number and signature. All they needed was an expiry date to verify I was the customer. Then he proceeds to tell me he has other customers waiting and couldn't proceed with my call when I still had questions. Customer service could only take my feedback and said they had never heard of the verification dept. needing a picture of my id. Crossing fingers that I receive my refund. Beware.