Vivid Seats Reviews

Ivan, we are all about making sure you are set with your NHL tickets and have an unforgettable experience! If you ever need assistance with the ticket process, please give us a call before game time, and we can always assist you!

Godfrey, we are all about amazing football tickets and unforgettable experiences! If you ever need assistance with the ticket process, please give us a call before game time, and we can always assist you!

Hey Laurence, we can see how from your perspective, you might feel that this is a pattern rather than isolated incidents. We looked at your order history and were able to confirm that in all cases where you encountered some difficulty with accessing your tickets, we stepped in to make sure these issues were resolved promptly and appropriately. It's our job to make sure that if and when any concerns arise, we're here to address them with you.

We'd love to discuss your experience in more detail since it's clear that even though we did resolve the issue with your most recent order and you were able to find your tickets in time for the game, that just solving the problem itself was not enough to restore your confidence in us. We'd like to learn more about what we can do moving forward to improve your experience, especially as you're an avid user of Vivid Seats. Please follow up with our specialized team by sending us a direct message over Facebook, Instagram, or Twitter, or by giving us a call.

Hi Tim, we get why you would feel frustrated by the inconvenience that resulted from you experiencing some connection issues when trying to get in touch with our customer service team for assistance. Our records show that your tickets were transferred to you two days before the event, and in some cases there is no invite email sent by the venue for you to accept your tickets because it isn't needed to access them. Instead, you'll need to log into the venue's account manager portal to access your tickets. We're here to help you find your tickets whenever you're having some trouble locating them, and we're glad you reached out to us to let us know you needed that help. We hope you enjoyed your time at the game and the rest of your vacation, and in the future if you ever get a notice that your tickets were transferred but don't see your tickets, we recommend searching Google for the venue's name followed by "account manager" to see if you're able to find the portal and log in or register.

Great times are always just a click away in our app, Hallie! Thanks for using our ticket app, and we are always here to be your go-to for affordable event tickets!

Hey Angela, the tickets you purchased were listed as Seat Saver tickets. For these listings, it's common that you may receive tickets in a different section and row than you selected. This is because you're purchasing tickets in a given tier or range of sections depending on the layout of the venue, and so long as the view is considered equivalent and you're not being moved too far forward or being downgraded (moved back in rows or to a worse tier), then the seller can provide you any adjacent seats within reason. We mention this so you know what to expect from Seat Saver listings in case you prefer not to purchase these kinds of tickets again, as these listings are more for folks who want to lock in a good price and aren't particular about their exact seating location.

Alex, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is always to create unforgettable moments for our fans, and we truly appreciate your feedback. Thank you for taking the time to speak with us; your experience is valuable. We hope our solution can help make things better for you, and that you'll consider giving us another opportunity down the line!

Hey Jesse, we acknowledge that you felt misled by the approximated view photos you saw when browsing for tickets to the game. All of the photos on our site are approximate views as we may only have one photo per section, or we may need to reuse the same photo for adjacent sections if we're lacking one. The photo in question clearly shows many rows from that point of view down to the field, and the field is empty, so it is not considered to be indicative of what your view would be like during an actual game, nor is it a view of the first row of that section. We encourage you to utilize any available resources both on and off our site to compare your views from different parts of the stadium before you place your order.

Thank you for your feedback! At Vivid Seats, we truly value all our customers and take reviews very seriously. We carefully review each one to ensure that our team and sellers maintain the highest standards.

Upon looking into your order, we see that the tickets were listed as Row GA in the General Admission section of the Summit Suite. Please note that General Admission (GA) and Standing Room Only (SRO) tickets are typically standing-room-only tickets. These tickets do not come with an assigned seat and may require standing during the event. The seat numbers listed on GA tickets are used for inventory purposes only.

Unfortunately, we are unable to offer a refund in this case as the ticket details were accurately represented in the listing. We encourage you to reach out to us directly with any questions before making a purchase, and we’re always happy to assist you with understanding the ticket details. If you have any further concerns, please don’t hesitate to contact us.

We are all about amazing comedy events! Our team works to make sure we have the most astonishing seats and low ticket prices for our Vivid fans. Thanks for using our app as your go-to for comedy tickets!

Jaren, we appreciate your feedback, and thank you for choosing our app for your event tickets! We went ahead and granted loyalty for the Georgia-Ole Miss game and gave you a call to talk about this with you. If you ever need anything, please DM us on social media!

Cindy, thank you for sharing your thoughts with us. In our ticket marketplace, fees can fluctuate based on supply and demand, and we recommend checking the listing periodically to stay up-to-date on any changes to the price or fees. We attempted to reach you by phone to discuss your concern further, and we encourage you to reach out to us via direct message on social media at your convenience. We hope you'll give us another opportunity to be your destination for live event tickets!

Hey Alec, we just wanted to provide some clarification about where you can find the fees and why your tickets were delivered over Ticketmaster. On our app, you can view the full order total and price breakdown during checkout. Depending on your screen's size and the resolution scale of your apps, you may need to scroll down to view all of the information on the checkout page. Tapping on the Total will bring you to the pricing details which shows the breakdown of your order.

As for the delivery, sometimes venues issue some or all of their tickets exclusively through Ticketmaster or a Ticketmaster-based website. It's vital that we ensure your tickets are authentic and remain valid for entry, so in some cases they have to be delivered through Ticketmaster rather than directly through the Vivid Seats app. This is just one of the many ways that tickets can be delivered, as some tickets will be sent through other third party services depending on the specific venue and event.

Jonathon, we appreciate you taking a few moments of your time to leave us a review with your honest thoughts and feedback. We'd like to clarify that we did not replace these tickets on your behalf, and instead the seller provided you with seats two rows closer to the rink than you originally selected. Our Buyer Guarantee does mention commensurate replacements if there is an issue with your order or original tickets, but this was a different situation. Sometimes sellers mis-count their available tickets or perhaps the same set sold on two different platforms, so they need to provide replacement seats. So long as the new set of tickets are not too far from the original location you selected when you placed your order, and as long as they're not further away from the action or a substantially worse view, we allow sellers to provide small upgrades to your seating location at their discretion.

However, it seems that this wasn't in line with your expectations, and we'd like to connect with you to better understand your perspective. We reached out by phone and left you a voicemail, and we'd greatly appreciate it if you followed up with us via direct message over Facebook, Instagram, or Twitter to speak with our specialized team. We hope to hear from you soon!

Thank you for your positive feedback and review! As a ticket marketplace, we work with sellers who deliver tickets through the official event ticket portal. We apologize for any confusion regarding the ticket transfer process, but please know we are committed to assisting you in finding your ticket transfer.

We’re always here to ensure that all your questions are answered and that you receive your tickets in time for your event. If you need any further assistance, please don’t hesitate to give us a call!

Lee, as a ticket marketplace, we work with sellers who deliver tickets through the official event ticket account. We apologize for any confusion regarding the ticket transfer process, but please know we are committed to assisting you with accessing your tickets.

We see that your tickets have been delivered, and you will just need to utilize the Intuit Dome app to enter the event. We’re always here to ensure that all your questions are answered and that you receive your tickets in time for your event. If you need any further assistance, please don’t hesitate to give us a call!

Loretta, we're truly sorry to hear that your experience with us did not meet your expectations. We always strive to provide the best service and sincerely hope you'll give us another chance to change your mind.

We take pride in holding our team and sellers to high standards, ensuring that every fan has a positive experience with us. Upon reviewing your order, we see that the tickets were delivered well in advance of the event. Additionally, the event was rescheduled from November 7, 2024, to November 22, 2024. Since your tickets remain valid for the new date, our terms of service unfortunately do not allow for a refund under these circumstances. These terms, which were agreed upon at checkout, specify that the sale is non-refundable unless the event is canceled entirely without a rescheduled date.

We appreciate your understanding and hope to have the opportunity to serve you again in the future.

Krista, we thank you for using our ticket app for your event! You can always give our sales team a call to get you set up with parking for your event. We are always here for you and our Vivid fans!

Thank you for your positive feedback and review! As a ticket marketplace, we work with sellers who deliver tickets through the official event ticket portal. We apologize for any confusion regarding the ticket transfer process, but please know we are committed to assisting you in finding your ticket transfer.

We’re always here to ensure that all your questions are answered and that you receive your tickets in time for your event. If you need any further assistance, please don’t hesitate to give us a call!

Ronald, we appreciate your feedback and review. We’re sorry to hear about your negative experience with our ticket site. We understand how frustrating this can be and want to assure you that we are committed to providing our fans with a great ticketing experience. 

There are various factors that go into delivering your tickets, and some teams have different ticket releases for transfer than other teams. Rest assured, your order is always backed by our Buyer Guarantee, and we will replace your tickets if anything ever happens. We are committed to making sure you have peace of mind with your order. We see that your tickets were delivered and you were able to attend your event. We also see that you had gotten your tickets instantly with your other order.

If there is ever anything we can do to further assist you, please DM us on social media, and we can take care of you if you choose to order from us down the line.

Chris,

Thank you for sharing your feedback. We understand your frustration and truly apologize for any inconvenience you experienced. Your concerns are important to us, and we want to address them directly.

As for your tickets, it's typical for them to be sent out closer to the event date, as this is determined by the venue and when they allow the transfer option. Please know that we always strive to ensure tickets arrive on time, just as we did with your order. We also noticed that you reached out for assistance with the app issue, and we're glad to see it has been resolved. Concerning the insurance, please note that it is managed by a third party, and any claims need to be submitted directly to them, as they have their own procedures. While we aren't directly involved in the insurance process, we are more than willing to help guide you through the next steps if you need it.

We're here to support you and hope this information helps clarify everything. Thank you for your feedback!

WOW, thank you so much for the amazing review, Lawrence! We're thrilled to hear that you've had a fantastic experience with Vivid Seats! From our fast and friendly service to our wide selection of seating options, we're glad we've been able to exceed your expectations. We appreciate your loyalty and look forward to continuing to provide you with unforgettable experiences at our varied events. Thanks for choosing us as your go-to ticket seller - we won't let you down!

Thank you for sharing your experience with us, Chris. We understand how upsetting it can be when plans are disrupted, especially so close to an event. We want to assure you that we've already reached out to you to gather more information about your order, as we are committed to investigating this matter further and finding a resolution. You can also reach out to us via DM on any of our social media platforms. Your feedback is valuable, and we appreciate your patience during this process.

Thank you so much for your fantastic review, Jack! We’re delighted to hear you had an amazing time at the concert! Nothing beats the energy of seeing your favorite artist live. We can’t wait for her to tour again, and we’re here to make your next experience just as seamless and enjoyable. Thanks for choosing Vivid Seats—here's to more unforgettable concerts in the future!

Hello Robert,

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you encountered while downloading and accessing your tickets. We urge you and all of our customers to contact our customer service team whenever you face issues like this, particularly before an event. Our agents are available to assist you in real-time and can help ensure you can access your tickets smoothly.

Regarding the option for physical tickets, that decision is generally made by the venue and may vary based on their distribution methods, whether they provide physical or mobile tickets. We appreciate your feedback and will certainly take it into account as we work to enhance our services. If you ever need assistance in the future, please don’t hesitate to reach out!

Thank you for your feedback, Marissa! We're sorry to hear about the inconvenience you experienced with your ticket purchase. We understand how frustrating this situation can be. Please rest assured that an investigation has taken place, and we have resolved the issue. We’re glad to inform you that you have received a full refund for your event. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding!

Hi Gabrielle! Wow, we're so glad to hear you and your best friend had an amazing time at the Billie concert! Huge thanks for your patience, and we're happy that our team was able to help you snag even better seats! It’s wonderful to hear that we could make your friend’s birthday extra special. Here’s to more unforgettable concerts ahead—happy celebrating!

You're very welcome, Lianna! We're over the moon to hear you're excited about the upgraded tickets for the Miami game—it's going to be an incredible experience! Happy to know that our service has made your husband’s birthday weekend even more special. We appreciate your kind words and can’t wait to help you book your next game. Enjoy the festivities!

Ann, we greatly appreciate you taking the time to share your valuable feedback, as it helps us improve and better serve and support you and fans like you. We regret the disappointment and inconvenience you experienced, and we understand how frustrating it must have been, especially given the time, effort, and expenses you invested in planning for this event for your family. Our ticket platform relies on sellers to fulfill orders, and unfortunately, in this rare instance, the seller let us all down at the last minute. We made every effort to find a replacement but were unable to secure one. While we refunded your purchase immediately, we understand that doesn’t make up for the other costs or the special memories you hoped to create. Your feedback is incredibly valuable, and we are using this situation to improve our processes to prevent similar issues in the future.

Hey Spencer, we appreciate the feedback that you would have liked the opportunity to use our platform to resell your tickets for the sake of convenience and reliability. We have more strict guidelines on what formats of tickets we can allow to be listed by new and less-experienced sellers to help prevent unnecessary frustration for fans like you buying tickets from our site. In this case, the format your tickets were issued in is not one that we could allow you to list with us at this time, but you could have resold your tickets on another site that allows you to list direct-transfer tickets like these, or arranged a sale independently through social media if you preferred.

Thank you for the kind words, Robert! We're thrilled to hear that you find our ticket-buying process quick and easy. And we're glad to know that you appreciate our fair pricing and frequent buyer rewards. We're happy to have you as a loyal customer and look forward to helping you find more great deals in the future!

Thanks for leaving your feedback on our site! We're happy you found our loyalty program rewarding and our prices fair! Though we don't control when tickets are transferrable, we always guarantee that they'll be sent in time for your concert.

We welcome your feedback and are glad that you had a smooth experience! Transparency is important to us, too, so we always display them during checkout. We created Vivid Seats Rewards precisely to help out fans like you!

We understand the frustration you experienced while attempting to access your tickets, Ryan, and apologize for it. You have our gratitude for giving us the opportunity to phone and successfully assist you in locating your tickets on the correct account manager. To make up for the hassle, we've issued a credit. If you ever need further assistance, please reach out to us via social media DM.

Thank you for your feedback, Steve. We're sorry to learn about your experience. As a ticket marketplace, we function as a platform where sellers determine their own prices for listed tickets. We do offer a price breakdown on the checkout page prior to completing an order to help customers make informed choices. Additionally, due to our policy of all sales being final, we can only cancel an order if the entire event has been cancelled. If you have any other concerns, please don't hesitate to reach out through our social media channels. Thank you.

It's important to us that fans like you are informed regarding how our prices are set, Brad, since we sympathize with your frustration. As a ticket marketplace, we enable the sale between you and the seller. The seller sets their own price for their tickets based on various factors like supply and demand. That's why our price may differ from the venue or other sites. To ensure you're aware of this, we explain how pricing works in our FAQ.

Thank you for sharing your experience with us! We're so glad to hear that you find it easy to purchase tickets and appreciate the seat selection feature. It's great to know that you've enjoyed using us for events like Coldplay and Shakira. We understand your concern with our rewards program, but just know that there's no rush, once you reach the 10th ticket, you'll get your reward, and it'll be worth it! Thank you for your continued support, and we look forward to helping you with many more events in the future!

Hey, Dave! We're thrilled that you picked us for our pricing, availability, and seating choices. We strive to offer you the best deals and seating options! We understand your concerns about the service, and we want you to know that we're dedicated to reinvesting in our marketplace to ensure you have the experience you truly deserve! We appreciate your review!

Mason, thank you for your feedback. We apologize for your experience and would like to discuss your review to make things right and restore your loyalty rewards. We value you and all our Vivid fans, and we have reached out to you by phone to talk about your order. Please feel free to contact us via direct message on social media so we can assist you with your order issue.

We truly appreciate you sharing your feedback with us. Your experience is incredibly important to us, and we regret that things did not go as we had hoped. We sincerely apologize for any frustration and inconvenience this situation may have caused you. We have completed our investigation regarding your order, and we have processed a full refund. We hope this helps to resolve the issue, and we are grateful for your understanding!

Hey Raul, happy belated birthday! It's lucky that we called you on such a special day to get you some great seats. Thank you for choosing Vivid Seats for all your ticket needs - we love being able to surprise and delight our most loyal fans!

Hi Heather! Thanks for sharing your experience with us! We're over the moon to hear that Kenneth was your ticketing superhero during this stressful adventure! He definitely knows how to turn a ticket crisis into a ticket triumph! We're sorry to hear that others didn't meet your expectations, but we're happy that Kenneth had your back. We'll be sure to give him a big high-five from all of us! Enjoy the show!

Thank you for the incredible review, Anthony! We're over the moon to hear that you had such a smooth and enjoyable experience with us. We pride ourselves on making the ticket-buying process as seamless as possible. We appreciate the recommendation and look forward to helping you with your future event needs.

We truly value your satisfaction, and we’re grateful for your feedback. Thank you for taking the time to speak with us over the phone about your experience. We strive to ensure that tickets are delivered as promised, but sometimes unforeseen circumstances can arise that hinder the seller from fulfilling the order. Please know that we stand by our 100% Buyer Guarantee, and your refund has been processed. We hope you’ll consider giving us another opportunity in the future!

Thanks so much, Kerry! You can count on us to have your back - and we appreciate you letting us know there was a mix-up so we could get this resolved for you ASAP!

Hi Andrea,

We are deeply sorry for the inconvenience you faced with your parking pass at the concert venue. Please understand that as a ticket market platform, we do not have control over ticket or parking pass inventory. Parking at the venue is typically on a first come, first served basis, so we recommend arriving early to secure your spot. We acknowledge the frustration you may be feeling and we truly appreciate your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for your understanding.

Hi Doug, we weren't able to find your order with the email address and name you provided with your review. We'd like to help you out, so please via private message over Consumer Affairs with your order number, or if the matter is urgent, reach out to our specialized team via direct message over Facebook, Instagram, or X (Twitter) at our official Page/Account(s). We look forward to hearing back from you soon so we can get you prompt assistance!

This is a stellar example of the personal touch our agents provide that sets us apart from the competition. Thanks for letting everyone know about your experience with Vivid Seats!

Steph, we apologize for your order experience and understand how you feel. We made sure to thoroughly investigate your order, and we will be refunding your order in full. We work to make sure both sides of the ticket order are looked at, but we always aim to make things right for our fans. We have processed the refund, and it will go back to your card in 3-5 business days. We will learn from this and improve our investigation methods, as we are always here for our fans!

Hi Russell. Thank you for sharing your feedback. We're sorry to hear about your experience and are eager to investigate further to identify this issue. We attempted to reach out to you to work towards a resolution, but unfortunately, we were unable to connect. If you could please reach out to our customer service team or contact us through any of our social media platforms with your order number, we would be more than happy to assist you.

Christopher, we are big NFL fans here at Vivid Seats! We value our fans and aim to give back memorable experiences with every order. We are happy you enjoyed the game and we are always here when you are ready for your next sporting event!

Hi, Ryan! Thank you so much for taking the time to leave such a thoughtful and detailed review! We're happy to hear that Destiny was able to assist you so efficiently and made the process of getting your refund as smooth as possible. It's always our goal to provide top-notch customer service, and we’re so glad she could make a positive impact on your experience. We’ll be sure to pass along your feedback to Destiny—she’s certainly earned it!

Thank you, sincerely, for the well-deserved shoutout of Joy! She's one of our best agents, and we're constantly impressed at her dedication and the compassion she shows in every interaction with fans like yourself. We've made sure to share this review around the office so that not only does Joy know that she left such a heartfelt, positive impact on your experience, but so does everyone else. Thank you for brightening everyone's day here at the office, Ernest, and making sure that we can recognize Joy as a stellar agent!

We deeply regret that your experience with us was so stressful and frustrating, especially given the significant amount of time, money, and effort you invested in securing tickets to see Billie Eilish. We understand how much this concert meant to you, and it’s clear that the delays and lack of communication were far below the level of service you should have received.

It’s disappointing to hear that the customer service you encountered didn’t provide the level of support and reassurance you needed throughout the process, and we can only imagine how stressful it must have been, especially with the concert date fast approaching. While we’re glad that our supervisor was able to help resolve the issue in the end, we recognize that your experience up to that point was not acceptable. Your feedback is invaluable, and we are committed to improving our processes to prevent situations like this from happening in the future.

We want to sincerely apologize for the inconvenience and confusion, and we appreciate your patience throughout the ordeal. We're grateful you were ultimately able to attend the concert, and we hope your next experience with us—if you choose to give us another chance—is a much smoother and more positive one!

Hey, Aimee! We care about your experience, and this is not the way we wanted you to feel after buying tickets with us. We gave you a call to discuss this further but were unable to reach out. Please respond to our private message or email so we can get in touch. We look forward to speaking with you!

Hi James! Thank you for the incredible review! We're so glad to hear that Alex provided you with exceptional service and that you enjoyed your experience with Vivid Seats! We can't wait to see you again in the future for more unforgettable events. Thank you for choosing us!

Sean, thanks for always considering us! We appreciate the support and hope we can continue to be your go-to site for tickets!

Hey there, Sam! Our goal is to send your tickets in time for the event, so we're concerned to hear about this. We tried contacting you to discuss this more but were not able to reach you. Please respond to our private message or the email we sent you so we can get in touch!

We appreciate your review, Molly! We're delighted to hear that you enjoyed the availability of tickets and found our site user-friendly. We strive to keep our fees competitive and generally lower than other platforms, so we appreciate your feedback on this matter. Your insights regarding the rewards system are valuable, and we will take them into consideration as we work to improve. If you have any further questions or concerns, please don’t hesitate to reach out. Enjoy the shows!

Hi John! Sounds like you've been able to find the seats you wanted at a good price with ease. Just a heads up, our rewards credit system works by accumulating 10 tickets total, and then you'll receive a credit for the average cost of all 10 tickets - basically giving you a free ticket! So, keep on snagging those seats and you'll be on your way to some awesome rewards. Thanks for being a Vivid Seats fan!

Hey there! Sounds like you're ready to call those Hogs with your Arkansas Razorback football tickets from Vivid Seats! We're glad to hear you had a smooth experience using our app for concerts in the past - we strive to make it simple and easy for all your ticketing needs.

That's awesome to hear, Pam! We're glad you had a seamless experience with us and that you were able to score some great seats for the Vikings game. Don't forget to use those rewards dollars on your next purchase - we can't wait to help you snag more tickets for your favorite events! Thanks for being a loyal Vivid Seats customer.

Thanks for the review, Anh! We're glad to hear that you've had a great experience using Vivid Seats for all your ticket needs. Our goal is to make ticket buying simple and affordable, and we're so happy to hear that we've met that goal for you. We hope you continue to enjoy using Vivid Seats for all your future ticket purchases!

Hi Brian! Sounds like you snagged a Royals playoff ticket and are enjoying our rewards program. You're all set for an unforgettable game day! Keep cheering, and we’ll keep the great seats coming!

Thanks for choosing Vivid Seats for your Travis Scott tickets, Randall! We're glad to hear that our online portal made the purchasing process easy for you. Enjoy the concert and we hope to see you back for more awesome events in the future!

Thanks for the fantastic review, Todd! We're so glad to be your go-to for all those unforgettable events! It sounds like you've had quite the ticket adventure, and we're thrilled to have you back in the Vivid Seats family. We promise to keep those quick confirmations coming and help you score the best seats in the house—no last-minute surprises here! Enjoy the games!

Thank you for your feedback, Julie. We're glad to hear that the purchasing process and e-transfer went smoothly. Your experience is important to us, and we will investigate this issue to ensure our seat view options accurately reflect the actual seating. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your understanding.

Patrick, thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us. We take great pride in offering an easy purchasing process and rewarding our loyal fans like you. We're excited to have you as a long-term fan and look forward to helping you with all your future ticket needs!

Clay, glad you were able to figure out how to use your ticket! We are always here to assist you if you need assistance with your order!

Hi Alyssa! We're so glad Richard could swoop in like a superhero and save the day with those tickets! It sounds like you had an unforgettable time at the Eras Tour, and we couldn't be happier for you! Thanks for sharing your experience, and here's to more amazing adventures ahead!

We are happy that our social media team was able to assist you with your ticket inquiry! We will let Mara know they knocked it out of the park. Thank you for allowing us the chance to show you we care!

Jared, we aim for a VIP level of customer service with every order! Thanks for allowing us to show you we care about our fans!

Hi Leslie,

We appreciate you sharing your experience with us and understand the disappointment you and your daughter felt in missing such a highly anticipated event after traveling to see Taylor Swift. This occasion was clearly significant for both of you, and we empathize with the frustration caused by the unexpected ticket issue. Upon reviewing your order, we found that it was placed close to the event's start time, and unfortunately, the seller could not fulfill it as the listing was no longer available. We strive to provide a seamless experience for our customers and regret that this situation led to your disappointment. We have processed a full refund for your order, and your trust is important to us. If you have any further questions or need assistance, please feel free to reach out. Thank you for your understanding.

Hey there! Your opinion is important to us, so we appreciate you taking the time to share it. We're committed to delivering accurate tickets, so we reviewed your order to learn more about what happened. The tickets you ordered included important information on the listing notes about their fulfillment. It is important to review this information before placing an order to understand more about how it works. In this case, our seller provided valid fill for this order according to our policy, which is why we were not able to exchange them. We understand your disappointment but hope this information is helpful. If you have more questions, you can always reach out to us. We are here to help!

Hello Suzy! We're thrilled to hear that our customer service team was able to turn a ticket mix-up into a seamless experience for you! Your kind words and recommendation mean the world to us. We're all about making your event experiences unforgettable—especially when it comes to saving you some cash! If you ever need assistance again, just give us a shout. Happy event-going!

We truly value your feedback and would like to share some information to help clarify the situation. Our tickets come from individual sellers, and they only list what they choose to offer. Sellers are required to specify in the listing notes what is included with the tickets. In this instance, the seller only provided the tickets for the game, which is why parking wasn't mentioned in the notes. While primary markets might offer tickets that come with parking, if the seller only listed the game tickets on our platform, that’s all that was available. If you're ever in search of tickets that include parking or any additional perks, we suggest checking the listing notes to ensure those details are included. We hope this clears things up!

Hello, Shawn! We sincerely apologize for the inconvenience you faced with your ticket delivery. Your experience matters to us, and we truly appreciate you contacting us to address this issue. Our aim is to ensure your satisfaction, and we are committed to always finding a resolution that works for you. Thank you for your understanding, and we hope to make this right for you!

Hey, David! We truly value your satisfaction and are grateful for your feedback. Thank you for chatting with us on the phone; it really helped us understand the situation better. We're pleased to hear you managed to resolve the app issue. While our service fees may vary due to supply and demand, please know that they are being reinvested to enhance your buying experience, making it smooth and secure. We hope our resolution can make things right for you!

We appreciate your review and understand your frustration with the suite setup for an event. When it comes to suites, it appears not everyone would be entitled to a seat, and they are typically first come, first served. The venue can change the seating arrangements of the suite, and thus you will need to contact the suite rep taking care of your suite to work on accommodations during your event. Suites would only have a number of occupants, and you would need to use a chair to arrange another seat either provided by the suite rep or the seats in the bar area of your suite. The seller transferred the tickets as ordered, but the seating structure is out of our control if the venue changes the seating. We are always here to assist you!

Thank you for taking the time to leave us a fantastic review, Rafael! We're glad to hear that our stamp process has added a sprinkle of fun to your ticket-buying experience! It’s like a treasure hunt, and we love that you’re collecting those stamps with us! Your loyalty means the world, and we’re delighted to be your go-to for all things tickets. Here’s to many more adventures ahead—let’s keep the good times rolling!

Thank you for sharing your thoughts with us. We understand your concern with the ticket price and would like to provide some information to help clarify things. Tickets on our platform are sourced by sellers who originally purchased them on the primary market. This means the price on your ticket, known as the face value, may differ from the price on the primary market. Sellers set their own prices based on supply and demand, so they can vary and may be higher or lower than the face value. This information is available on our website, so it's important to review it before placing an order. We appreciate your understanding and hope this information helps!

We apologize for any confusion, but the reason you may have thought you were overcharged is because you are seeing the order total after the exchange rate from US Dollars to Canadian. Once you place an order with us, the charge you see on your bank statement reflects the conversion rate at the time. Fees and taxes will also be converted. We are a US-based company, and all prices will be charged in US dollars. To help place an order, you’re welcome to call us, and we’d be happy to assist you.

We apologize for any confusion. We can work to process your refund as long as we can get the tickets sent back to us. We will have to wait for the option to transfer the tickets to become available, and then you can send them back to us immediately so we can process the refund. Please give us a call when the return option returns because we need the tickets to be returned to process the refund. Please reach out to our team to assist with this process, and we can get a refund sorted out!

Jaron, thank you for reaching out to share your experience with us. We understand your hesitation regarding this special delivery method, but we assure you it’s designed to help our fans access their tickets without any issues. This method requires you to log into another account for easier ticket access, streamlining the process so you can quickly retrieve your tickets. Please know that we would never compromise our fans’ private information, and this method is both safe and secure. The person we recommended you contact is not just anyone but one of our vetted, verified sellers. We’re sorry to hear this situation wasn’t ideal for you, and we’d be happy to discuss any further concerns if you reach out to us at 855.538.0273.

Hello, Cherie! We understand how this situation could be frustrating, and we appreciate you sharing your experience with us. We only see that you reached out for assistance once via live chat, but unfortunately, the chat was disconnected before we could gather any details. We’re always here to help our fans, and in addition to live chat, you can also reach us by phone at 855.538.0273 or privately on social media.

It looks like your tickets were successfully transferred, and everything seems to have been accepted properly. For high-profile events like Adele, ticket barcodes typically become available 24 to 48 hours before the event for security reasons, which is why you're seeing the message that your tickets aren’t ready yet. Rest assured, your tickets have been transferred and will be ready in time for your event. Please don’t hesitate to reach out again if you’d like to discuss your concerns further!

Gerrianne, we’re thrilled to hear that Kenneth went above and beyond to provide you with excellent service. Our top priority is ensuring our fans have great experiences, and it’s dedicated agents like Kenneth who help us achieve that. We’re so grateful to have him on our team and truly appreciate your kind review!

Thank you for exploring our free Rewards Program, Andrew! We’re glad to hear you’ve had a great experience with us, and we look forward to being your go-to source for tickets. Enjoy the concert!

Hi Shira! We’re sorry to hear that you’re not satisfied with your experience. We strive to ensure our fans have all the information they need for their purchases, which is why we always provide a complete order total breakdown before checkout. We understand it can sometimes be overlooked, but we assure you that it was included along with all additional taxes and fees. Your feedback is important to us, and we appreciate you sharing your experience!

Hi Susan! We always guarantee that tickets will be delivered on time for every event, so we’re concerned to hear about your experience. We couldn’t find an order with the information you provided, so we’ve requested some additional details from you. We look forward to hearing from you soon!

Hi there! We always guarantee timely delivery for every order. It appears that the order you’re referring to is from 2018, which was thoroughly investigated, and you were given a resolution based on our findings. Since the tickets were delivered correctly, we’re unable to offer compensation, and the resolution remains in place. We appreciate your understanding.

Thanks for your feedback. We are a Ticket marketplace, meaning sellers are able to set their own prices, which can fluctuate based on supply and demand. For the future, we’d recommend checking our site periodically for any changes in rates for your event.

Hey, James! We always strive to offer competitive pricing, and while our service fees align with industry standards, we recognize that they can sometimes lead to a higher total than anticipated. These fees are the only part of the sale that we retain as a company, enabling us to maintain our technology, security, and reliability. They also allow us to provide a 100% Buyer Guarantee on all orders, deliver exceptional customer service, and operate the only secondary marketplace with a rewards program for fans. We hope this information can provide some clarity on how our service fees work. Your feedback is valuable!

Leanna, thank you for taking the time to share your experience! We're truly sorry to hear that you haven’t received a response and that the tickets you purchased did not meet your expectations. It's never our intention to keep you waiting or to create any type of frustration with an order.

We strive to provide all relevant information in our listing notes to ensure our fans are well-informed. After reviewing your order, we can confirm that, in addition to the limited/obstructed view indication, the tickets were accurately labeled as being in the Club Level section. This area is designed to offer a more exclusive experience compared to standard seating, often featuring additional amenities.

If you ever have questions about what a section entails, we recommend taking a moment to search for more details to ensure it meets your expectations. Your satisfaction is important to us, and we appreciate your understanding!

Hi Shanell, to clarify, we are a marketplace that is not affiliated with the venue in any capacity. We offer a platform that connects fans like you with folks who have their own limited amount of tickets they've obtained from the venue that they wish to resell. They get to set the ticket price (the amount excluding any applicable taxes and fees), and that price can be higher or lower the face value (original price set by the venue) based on live market supply and demand. We charge a service fee on every order just like any other ticket site, and this is the portion of your order we use to cover our costs of operation. Your order also included a legally-required sales tax for this transaction, which was part of the additional cost. Since the seller has to personally arrange for you to be able to pick up your tickets, there is a delivery fee involved for Will Call pickup to cover any expenses incurred to ensure a smooth delivery for you. We hope that this helps to clarify the discrepancy between the amount you paid and the amount that others may have paid for the same event, and that you still had a wonderful night out at the show!

Go Braves! We've got some exciting new updates in store for the upcoming MLB season that should make getting your tickets to support your favorite team even easier. Hope you're looking forward to another great year of ballgames, Ed!

Your opinion is valuable, so we thank you for sharing it. We understand that service fees can sometimes make the total cost a bit higher than anticipated. It's important to note that these fees can vary based on supply and demand, so they are always changing. Please know that we are reinvesting these fees to ensure the safety and security of your transaction, as well as to make sure your ticket delivery goes smoothly. We hope this information is helpful!

We're honored to be your trusted source for your favorite events! Make sure to check out Vivid Seats Rewards in our app so you can earn discounts for your loyalty.

Hi Aloysius, the information you've provided here was not sufficient to locate any orders in our system. We know that having your order cancelled due to inventory issues can be frustrating and we want to ensure your order was handled with the high degree of care that we pride ourselves on. It is never our first choice to have to cancel an order if we can otherwise ensure you're able to attend your event.

We've sent you a private message in the hopes to gather some more information so we can then reach out to you to discuss this further. We look forward to your reply!

What a sweet and kind review, Kimberly! Nicole is one of our best agents and you were definitely in great hands. We hope you had a fantastic night at the concert and we've made sure that Nicole will see your review so she knows how much her efforts impacted your experience. Thank you for trusting in us here at Vivid Seats to have your back!

Hi Laura, our records show that your ticket was delivered via electronic transfer over Ticketmaster. Our company is not affiliated with Ticketmaster and thus our app does not have any integration with Ticketmaster transfers, which is why your pass did not appear on our mobile app. You would have needed to accept your ticket transfer via the emailed invite link sent to you through Ticketmaster or Live Nation, or otherwise logged into or signed up with Ticketmaster or Live Nation to locate the parking pass.

We've sent you a private message so we can discuss this further with you, and we look forward to your follow-up.

Hi Danielle, there does not appear to be any orders under the email address you provided with your review, and the only order we could find under the name "Danielle" for this event does not appear to have had any issues with inventory from the seller. We never resell your tickets without your consent as you must create a listing yourself to be able to sell your tickets on our platform. If you see that your tickets were sold via Ticketmaster, then your account may have been compromised during the recent Ticketmaster breach and an unauthorized party may have sold your tickets without your consent or knowledge. We would greatly appreciate your reply to our private message so we can follow up with you and ensure you've received an appropriate resolution.

Thanks for sharing the love, Dylan! We hope you and your friends are having a fantastic time getting tickets together to all your favorite events. The rewards program is just a great bonus for being a loyal fan!

We see that you're frustrated with your experience and regret that. We’d like to clarify some confusion regarding the tickets as well. The reason that the seat numbers are unavailable now is because the tickets haven’t been released yet, not because you don’t own them. Once the tickets have been released, you’ll be able to view that information. While we understand why you want to cancel, we’re unable to because once an order is placed, an agreement is made with the seller to purchase. That’s why we state that all sales are final at checkout and in our FAQ. However, many sites allow you to list tickets for sale without having the exact seat numbers.

It's important to us that fans receive their tickets on time—in fact, we guarantee it. Reviewing your order, we see that the tickets were transferred two days before the show, and our agent was able to help you view the tickets. We hope you had a great time!

You're welcome Amanda! We're glad you reached out so we could help make sure you didn't miss the concert. We hope you had a fantastic time seeing Judas Priest!

We're delighted that we could turn the situation around for you! The care of our agents is why we win customer service awards.

First of all, we sincerely apologize for the inconvenience of having your tickets replaced. We know the importance of having tickets you originally purchased. Rest assured that we have thoroughly and carefully looked into this. Our team worked on this order and with the seller to retransfer the initial transfer. When there was an issue, we reached out to work with the seller and buyer on replacement tickets. These replacements provided are considered an upgrade replacement as you are closer to the action. We always offer the chance to accept replacements or get a full refund for your order; it looks like the replacements were accepted.

Thanks so much for spreading the word about us, Crystal! Fans like you are the best advertising!

It warms our heart to hear that we've made your relationship a little bit better! Thanks so much for sharing this anecdote.

If you're looking for even more ways to save, check out Vivid Seats Rewards in our app. You can earn discounts and promos with each purchase to help offset fees!

You deserve to buy tickets with no hassle, so we're happy to be able to give you that experience. Your support means the world to us!

Hey, Lashelle!

It’s great to know that our user-friendly website and accurate seating visuals have made your ticket purchasing smooth and enjoyable. We appreciate your loyalty and recommendations—here’s to many more concerts and football games in the future! If you ever need assistance, we’re here to help!

Jess, thank you so much for your heartfelt review! We’re thrilled to hear that our agent could turn your stressful situation around and help you enjoy your long-awaited concert. It’s wonderful to know that their commitment to exceptional customer service made a difference for you during such a challenging time. We’ll be sure to recognize our agent for their outstanding dedication. Your kind words truly motivate us to keep providing the best support possible!

Hi there, we're disappointed to hear that your experience with us didn't meet expectations, and we do hope you'll give us another chance to change your mind. We make sure to review all orders to make sure our team and sellers are held to the highest standard. We have conducted an investigation regarding this claim, and we are able to determine that the tickets purchased were side-view tickets, which is why there is a screen in front of them. Our site is user-driven, and based on the section selected, it is deemed that the buyer selected tickets behind the stage about side view. We are unable to refund this order because these were the tickets selected. The venue customer service can be asked to see if there are seats possibly open to be moved to if the view has an issue. If you ever need assistance with ordering tickets, please give us a call!

Hi John! Thank you for your honest feedback. We’re excited to hear that you’d recommend us for tickets! Don’t forget to take advantage of our free Rewards Program, where you can earn with every purchase!

Hi there! It’s completely understandable to feel frustrated about your experience, and we truly appreciate you bringing this to our attention. We noticed you reached out to us on social media recently, and we were able to find a resolution for you. Your feedback means a lot to us, and we sincerely apologize that your experience wasn’t ideal. We hope the solution provided helps, and we look forward to the chance to serve you better in the future!

If you have any further information or questions, please don't hesitate to reach out to us. We appreciate your patience and understanding!

Hi Lorena, thank you for taking the time to leave a review for us at Vivid Seats. We're happy we could meet your expectations!

Todd, we are here to be your go-to for everything event tickets! Thanks for using our app and leaving a 5-star review!

Brandon, we work to reward our Vivid-Fans for buying tickets from our app! We are here to be your go-to for event tickets!

Hi Carrie, transparency is one of our core values, and the full order total as well as a detailed price breakdown are available to for you to review during checkout prior to you submitting the order. On our website, this is under the Ticket Details that describe the event details, quantity, section, row, and any other important qualities about your tickets that the seller has included. Your order was charged a service fee in the same manner as any other order, and while we acknowledge that many folks don't like service fees, they are a standard in the ticket industry. In particular, the ticket prices are the asking prices set by and paid to the people listing their own limited number of tickets for sale, while the service fee is the only portion of your order that we keep to use to cover our cost of operation. This means keeping the lights on, paying for server hosting, and hiring the best customer service agents we can find to ensure that you're in good hands every step of the way from the moment you look for an event to attend all the way through to after the event's over.

Hi James! Ensuring smooth transactions and timely ticket delivery is very important to us, so we’ve reviewed your order. It appears that your order was never confirmed and was automatically canceled by our verification system, likely due to incorrect billing information. This system is designed with our fans' best interests in mind, helping us keep every order safe and secure. We apologize for any inconvenience this may have caused and recommend either placing a new order with a different payment method or giving our sales team a call at 855.538.0265.

Marilyn, we strive for a VIP level of customer service! Glad our team were able to assist you with your ticket purchase!

It saddens us to hear that you had a terrible experience with us, as that's not the experience we want our fans to have. In this case, the venue cancelled the tickets because it rearranged a section without notice. If the order itself had been cancelled, we'd email notifying you that we could no longer provide tickets. Instead, since we're committed to filling our orders, we provided upgraded replacements the following day.

The validity of our tickets is our highest priority, as we pride ourselves on trustworthiness. That's why we launched a full investigation when you reported that your tickets wouldn't work because you were told the show wasn't hosted at that venue. After research, we confirmed that the show did take place at the date and location listed on the order. If you have more information to supply, please contact us again and we can re-evaluate.

It’s greatly appreciated that you took the time to share your experience! Delivering exceptional customer service is a top priority, and your feedback allows us to fulfill that commitment. It’s an honor to be your go-to app for live event tickets, Christian!

Hi Hannah! It’s completely understandable to feel frustrated about not being able to attend the rescheduled date for your event, and it’s regrettable to hear that you’re unhappy with the resale solution provided. After reviewing your order, it appears to be in good standing. Tickets are guaranteed to be valid and authentic for entry; they just have different delivery methods. While reselling may not be the ideal option, it serves as a practical choice if you can no longer attend. If you have any more questions or concerns, please feel free to reach out. Your feedback is valued, and support is always available!

It saddens us to know that you had that experience; buying tickets should never make you feel like that. We're thankful that you gave us the chance and are happy with our service, though!

Hi Chris! Ensuring our fans receive exactly what they purchased is very important to us. We carefully reviewed your order and investigated your claim regarding the missing tickets. Our records indicate that all 6 tickets were successfully transferred to you and needed to be accepted through the two separate links sent. Since we have documentation confirming the tickets were transferred, we are unable to provide the resolution you requested. We appreciate you reaching out and giving us the opportunity to thoroughly review this for you.

Sarah, we truly appreciate you reaching out and giving us the chance to help. It’s wonderful to hear that Richard provided outstanding service and that you had a positive experience with us. Thank you for your support. Cheers!

We guarantee that tickets will be sent in time for your show because we know waiting for tickets can be anxiety-inducing. We go the extra mile to fulfill that guarantee! Thanks for letting everyone know!

Hi Amy, we sent you a message here asking you for some more information so we can look into the issue you described. We will make sure you're able to get into the event, and we look forward to connecting with you to get this resolved!

We're delighted to hear how a loyal fan like you benefitted from Vivid Seats Rewards! Thank you so much for recommending us to others through word of mouth and this review!

Jim, we pride ourselves on providing VIP-level customer service! Thanks for using our ticket service and leaving a 5-star review. We know that you have other options for getting your tickets, and we are glad you chose our ticket app!

We understand your eagerness to get ahold of your tickets for such a huge event, Stella. If it were up to us, we'd send the tickets immediately. However, the venue sets the ticket release date, not us. It's set so close to the concert date for anti-fraud reasons. We guarantee that you'll get the tickets in time, though! As for our service fee, we never hide it. As you note, it's shown during checkout. We'll make sure you have nothing to regret!

We prioritize keeping fans informed about their orders. Reviewing yours, we see that we sent a cancellation email as soon as we learned the order couldn't be filled. While the majority of our orders are fulfilled without any issue, there are rare instances where that doesn't happen. We apologize for the disappointment we caused you.

Hi Angela, we sent you a private message here about your experience and we'd like to talk further with you about what happened. Please check your messages and get back to us as soon as possible, thank you!

We love hearing about the good deeds our agents did for fans like you, Chelsea. Thanks so much for taking the time to share this story!

Ritchie, thanks for leaving a rave review! We always value our Vivid-fans, and we work hard to make sure you are rewarded for buying tickets!

Hi, Tonya!

We strive to ensure that all our fans have access to all the essential information about events before they place an order. We've reviewed your order and sincerely apologize for any confusion caused. It appears there was a mistake in the listing of the production. We take great care to never promote a tribute band as if it were the original, as we prioritize transparency.

Your feedback is incredibly valuable to us, and we're grateful for your willingness to share it with us and for allowing us to address this issue over the phone. We hope you understand and that this can improve your experience!