Vivid Seats Reviews

Great experience obtaining my tickets! On time with no hassle! Pricing was fair and seats were good! View was as advertised. Also purchased my parking ticket at a discounted price compared to waiting for game day purchase. Will be using again! Thank you! Will be recommending to friends in the future.

I really like Vivid Seats's rewards program. We've gotten money off of tickets in the past, and we're able to get money off of tickets this time. My husband recently went to one of the NFL playoff games, the Commanders versus Tampa Bay. We've been using the reward program for a few years. I normally compare the different sites and when I purchased some tickets last year, I saw I had several hundred dollars off on Vivid Seats. So, I was like, “Oh, well, then I'll use them.” They also don't add a lot of weird fees as badly as some of the other sites.

Have already recommended Vivid to friends and they have already purchased tickets through you. App is easy to use and understand. Sometimes I get nervous on receiving the tickets on time but they have always being delivered. So possibly delivering a couple days earlier than you do if possible but other than that, excellent service.

Tumua, Comedian performed an Excellent, Non-Stop Entertaining Comedy Performance! He is hilarious! Tumua welcomes and gets the audience involved together with his sharp enthusiastic humor! The processing experience of Vivid Seats was very smooth, effective and efficient. We smoothly got into the theater with no problems at all. We are very pleased with the processing of our tickets. Thank you.

Great experience. The app is amazing to use, loves t mobile arena. Will keep using this app for future games and I like the points system too which is cool and the random upgrades are very sweet too. Maybe change the look of Vivid Seats or put more advertising for vivid too.

I purchased tickets for $36 each. And that included a 10% discount. TickPick has better prices for the same exact section and rows. But $16 cheaper for each ticket. Definitely won't be buying from Vivid Seats again. Tickets could have been cheaper if I got them somewhere else. Even the discount didn't make very much of a price difference.

Have ordered from Vivid before and have always received the tickets I ordered almost immediately! .... Not like some other ticket providers that seem to wait until the last minute making you wonder if you are actually going to be attending the performance or not!! Who needs any more stress these days??!! Will DEFINITELY use Vivid again!!

It was 2 hours before my event and my tickets were confirmed but never transferred. It took a half hour for Vivid Seats employees to say that the seller is not responsive. They then offered me replacement tickets that never got transferred to me so I requested a full refund that I still do not have. Terrible experience.

This was by far the best ticket buying experience I've had. Easy to navigate, great pricing, and we found the exact seats we wanted, for a great price. We even prepaid for parking at the event garage, which was so much easier than looking for a lot. The tickets arrived at the time promised, and we had no issues redeeming them. We'll definitely be using Vivid Seats again!

E tickets were successfully downloaded on iPhone. However, they would not download at Hertz arena. Very disappointing. Arena personnel were not helpful. Overall I suppose etickets are beneficial all around but when you then have to go back in line at the box office to get paper tickets it’s inconvenient. Additionally I was part of a very large group of people who had the same problem.

I have called several times and no one was able to resolve my issue until today. The wrong tickets were sent to me and no one could help me. I was lucky that today the representative that answered my call went beyond and above and resolved the issue in minutes. Thank you!!!

I have a good experience with Vivid Seats. They have the availability of what I need. Their website is great. Purchasing tickets through them is easy, for the most part. The fees are high. That's the biggest downfall of all of those websites. You're buying your ticket, and sometimes the fees are as much as the tickets. So, I'd like to see that information upfront, and the fees should be a lot lower.

Staff was knowledgeable, helpful and understanding. Purchasing tickets is a new experience for me using electronics. So much to go through to get the final product. Still unsure how I will get this all transferred to my cell phone and if it will work when I actually get to the theatre.

This is the first time I have ever purchased parking tickets for an event. Mary helped me purchase the tickets I needed for the parking. She was very courteous and very informative about how to purchase the tickets. She helped me pick out the lot that I wanted to get the tickets to. I really appreciated her assistance.

I bought tickets to the colleague football championship last night and could not download them into Apple Wallet. The customer service person was of zero help last night and bordered on rude. She said to try again in a couple of days. I tried again today and still had trouble. This time I hit the jackpot of a customer service representative. There was some difficulties in actually locating the tickets but she was kind and patient and assured me they were there. She guided me through more steps and we found the tickets and she told me how to easily access them in wallet. Kudos to her! I feel so much better about the whole experience!

Excellent service kind and helpful support, very thoughtful and thorough. The rep was extremely helpful and patient. Based on this type of service I am very confident to come back and order more tickets for future events. The rep was clearly well trained and truly cared about the interaction and customer satisfaction.

Incredibly difficult to locate tickets on my phone. The app was not what I would call user friendly. Very confusing. Apparently you need to be between the ages of 16 and 40 to navigate the app. I noticed many, many, people having the same problem as me. 2 stars may be generous.

Didn't want to exchange my tickets from Friday game to Saturday night game or anything so it really pissed me off so I don't know if I will use Vivid Seats anymore or tell anyone that I know to use it either and let them know why I don't use it anymore.

Horrible customer service, tickets come late. When entitled to refunds they only offer store credit. They refuse to let you speak to a supervisor. Avoid them at all costs! Go with StubHub or Seat Geek.

He was extremely patient with answering all my concerns about ticket delivery and my anxiety was greatly reduced. Buying tickets this early with minimal information about venue details to be announced later was concerning. But he was so kind to let me know what to expect when the email comes in 2 days before concert.

The website is confusing. I ordered tickets thru PayPal and all I got is a cancellation notice. Had to call and do it by phone. The agent was very helpful but have been assured that I won’t be charged twice!

When I'm searching for tickets, I'll usually look at multiple sites. I look primarily for sites that don't have a bunch of hidden fees and Vivid is one of the better sites about disclosing all of the extra convenience fees. I buy tickets through them about twice per year. The rewards program has been one of the most amazing things about it. Different tickets carry different reward values and it's really nice getting a bonus back. I feel like many of my convenience fees get canceled out with the rewards over time.

When we purchased the tickets, it stated row 1 but when we got the tickets it was actually standing room only. Also, even though we purchased through Vivid, our tickets and parking tickets came from multiple other ticket agents. It was my first experience with Vivid so some non-fine print clarity and instruction would have been helpful and appreciated.

William was very helpful in helping me secure tickets to Romeo and Juliette at an ok price. Still very expensive with all the added fees but he was an excellent salesman. He was very pleasant and upbeat. Thanks very much William. We are looking forward to the event on 1/30/25.

I've always purchased through Vivid Seats and my experience has been good. The website is user-friendly -- it's easy to get around, see what seats are available, and buy the tickets. Also, the fees are so high but the rewards program usually covers that, for the most part.

When I tried to purchase tickets online, I kept getting an error message telling me that the price of the tickets I’d chosen (center mezz) had gone up and I needed to confirm the new price but there was no way to do that. Nowhere on the page were there instructions. I tried different dates but got same message. Very frustrating. I tried live chat and was told it’s not available. I called and appreciated that someone picked up. Agent was good, name is Lovely. But the whole process took hours before I got my tickets..

I've been using Vivid Seats for a while and the moneyback that I get from getting up to 10 tickets is always nice. Recently, I got tickets to go to a concert and that concert got completely canceled. But Vivid Seats not only refunded me, but also gave me more money and credit towards using tickets, which was really nice, and I used all of that towards those Cavs tickets. So that was really nice. The only thing is that occasionally, I find better deals on other sites. But for the most part, the ordering process and getting everything secure with Vivid Seats is usually all done within 24 hours and super smoothly, which is nice.

Vivid Seats is so great. It's my go-to. I just bought some tickets with them to go to Utah, and it was 50 bucks. I use the app which is simple and straightforward. I'll keep using Vivid Seats. I like the reward system and that you get your money back. However, sometimes I'm a little bit blown away by the fees. When I go through, I don't see it right away. When you go to checkout is when you see them. I'd like to know the fees when I see the ticket price and I could filter that way as well. That'd be nice. Other than that, I'm very happy with my experience with them.

The first game of our season Carolina Hurricanes plays Tampa Bay Lightning was cancelled due to hurricane. I was scheduled to go on a New Year’s Eve cruise and the rescheduled game was January 7 the day I returned. I asked for a refund or to schedule another game at a different date and was told I could only sell my ticket since the original game was not totally cancelled. This policy was not acceptable for me.

I've used Vivid Seats a couple times. Everything seems to be fine. It’s just sometimes their prices seem better, and sometimes, they're not. The event I went to was fine. I just wish they would post a little bit more on their site about what the actual ticket was because I thought I would be sitting in a certain section where I got more benefits, but I didn't. I knew where the seats were, but the seats that I got have access to the Delta Club. I thought it should have been to the other club that had the free drinks and free food. I'm a member of the rewards program and I've used the rewards before. If I have a reward, I use it. I'm not sure why I didn't get as much a reward with this recent ticket, but it is what it is. I was disappointed in the price because I found out later that a friend paid half the price for the seats that I wanted. Overall, Vivid Seats is a good tool. They overcharge for their fees, but everybody does. If you want a ticket, you have to pay the fees.

I used Vivid Seats once and never had a problem. It's easy to use, and their prices seem to be a bit more fair. I was using Ticketmaster for a little while, but my father showed me Vivid Seats one time and I said, "Oh, wow, the tickets are 10 to 20% cheaper than Ticketmaster." So that's what I started doing and I've never have had to talk to customer service. I seem to get my tickets quick and there's no problem with the transfer to my mobile wallet. It's perfect. We go to a bunch of Florida Gator college football games. I usually go to three a year, and next year we're gonna try to go to at least four.

My father purchased a parking pass for a game. When we went to retrieve it using the link it said there was no order, even though we had confirmation. When we called, they took several days to investigate and just kept repeating that the link was good. They could not explain why no parking pass showed up but refused to refund the money. They are crooks and not to be trusted. DO NOT USE!

David was a great customer service support, guide me through buying the tickets easily and the purchase went way smoother than using the site. He walk me through the payment steps, seat and section selection, other options and currency details. Buying from Canada, it was a struggle using the website, highly recommend to give them a call they are super efficient, professional and most important friendly.

Tickets I purchased provided confirmation showing SRO. The tickets delivered had section and seat. I was unable to attend event. Requested delivery of ticket for resale. Tickets delivered had section and seat designation. This resulted in cancellation of sale and 450$ fee. I will never use Vivid Seats again and will recommend everyone do likewise

If there were a "0" stars option, I would select that for Vivid Seats. My account was compromised and someone had purchased tickets with my information, and contacting customer service was a joke. I got the run around on numerous calls (5+) with each person giving me different information. I could not even get one contact person to discuss my dispute with to offer any resolution. NEVER USE VIVID SEATS!

The representative name Le was very professional and helpful when helping me to try to find seats for the game and parking as well. When I asked questions she was very calm and patient with me in assisting with any and all questions I needed. Le was very prompt and very knowledgeable.

Rebecca (phone) and Sarfaraz (chat) were excellent in handling my undelivered ticket issue. I had not received my tickets, 5 days after purchase from the seller, for the Cavs vs OKC game on 1/8/25. Rebecca tried to reach the seller but got VM. A previous attempt had been made was able to replace them with even better seats! These ladies are an asset to Vivid Seats!

Tickets were great. My Rams lost, but my son's Seahawks team won. So even though I was sad for my team's loss, I was happy to see my son enjoy himself surrounded by other Seahawks fans to witness his team win live at the game. If I had buy these tickets again, I would! My father-son experience where my RAMS vs his Seahawks in great seats is once a lifetime.

Mariana was pleasant and helpful! She helped apply the coupon code that wasn't working for me online. Then took my order over the phone. She answered all of my questions. She did her job correctly and well! I would recommend her. She was also quick and accurate. She is a good member of the company's team.

Jason was great!! Very understanding and patient with all my questions. He really made me feel comfortable and my concerns were adequate. Was trying to purchase tickets for more than 2 seating together and having a hard time with separate seats. He did not rush me, he stayed on the phone while I was contacting my parties, to make sure it was okay to do the seating 2, 2 & 2. Great Customer Service.

My representative took care of my transaction and was able to add my 10% discount! He handle my request fast and made it sound easy. I am a happy customer and a new fan! I will be purchasing more tickets thru this app. I also love the discount with my rewards credit card.

Got to stadium but the Vivid app wouldn't show scan for tickets. Took stadium's customer service 30 min to correct problem. The 'interface' w Ticketmaster is awful! Even CSR agreed w us that they see this all the time.

I had an issue with my email and I couldn’t access my account or tickets. I called customer service and the rep was able to send an urgent request. He was able have my tickets transferred to my different email account & I was able to make it to my game. Thank you Vivid Seats!!!

Love the seat! I have never had a good time till that day. Best I ever did! Hopefully the next time I will get better tickets. Thank Vivid Seats! My date was happy, I was happy. She had a great time! Thank you!

When I bought my tickets and asked before I finalized the order if I could resell them. I was told it was no problem and vivid seats would help me resell. I had to relist and the guy from vivid was very rude and told me there was no way he could help me. Thanks for nothing Vivid Seats!!!!

Options for the kids to have fun and participate in stuff. I’m frustrated that the ticket said to use the Flatbush Ave entrance and it wasn’t even open. So that was very frustrating. It was also below freezing and they quickly had us in through but I wish they had better heaters for the people waiting.

Vivid did a great job, as always. We were told we would have the tickets on a certain day and received them 4 days prior. Haven't had a bad experience yet. We have been using Vivid for years now and every time we look to get tickets, they come through!!

I knew 3 weeks before the game that I could not attend the game due to excessive prices ie plane ticket, boarding and food accommodations. So I went to see if I could sell my ticket back. I did not receive my tickets until the day of the game which was tbd until two days before the game. I was not able to sell my tickets and am overall unsatisfied with the service.

I tend to only write reviews in extreme cases (extreme good and extreme bad). Unfortunately this is the later. First, Vivid has many hidden fees that get you in the last minute. They will buckle and dime you to death. Second, let’s say you can’t go to the event and have to sell the tickets. Vivid Seats will not allow you to resell tickets on their site. In fact, they’ll only tell you to “do a Google search” to figure out how and where to resell them. Nothing more. In my recent and final business with them, I realized I couldn’t attend and tried to cancel the purchase before the seller could confirm the sale. I reached out to them for help and was ignored until the seller finally confirmed and it was too late. If you can’t buy direct, you’re better doing business with a more reputable seller like Stub Hub or TickPick.

Very accommodating and answered all questions.. Gave 5% discount and was very helpful and very thorough and polite, Was easy to work with and answered all my questions. Will definitely refer to other people to work with. Great company.

Rep was very quick AND thorough. There was only one ticket left and she secured it while still repeating important details multiple times to be sure that the ticket were sent to the correct email address and payment secured. She was very polite and courteous and said she was being quick because she wanted to be sure we got the ticket - that’s greatly appreciated.

I purchased tickets for a concert through Vivid Seats. I will never again use this service. The tickets are not delivered until 2 days before the show and I purchased more than 6 months in advance. I can no longer attend this show and vivid seats does not have any options for resale of purchased and paid for tickets. I do not recommend this ticket vendor. Customer service is no help. They continue to give the same exact phrases over on over despite multiple attempts to resolve the issue with them.

Tickets were fair priced and delivered in plenty of time. Always get great service when I use you guys and have never had a bad experience. Will definitely recommend to friends and family and appreciate all the discounts for multiple offers that I have received with you guys. Thanks in advance for future purchases.

I am a member of Vivid Seats' rewards program and I enjoy the cash back. Their site is very easy to navigate. When an event was canceled, it was impossible for me to switch my refund from reward dollars to a cash refund. It said in the app you can request the change. I was in a feedback loop with them when the event was canceled. There was an automated message saying, "Only canceled events" and that they had changed the event title to canceled. So, that was the only thing. I called and I was like, “Just so you know, I'm happy to talk to a person, but it would have been a lot easier if I could have just clicked two buttons.” That was one thing that stuck out to me. It was resolved in minutes. It was just like, “I'd rather not call a person.”

I have never experienced the quality of professionalism that I received tonight from Torria and Vinn. It is 10:15pm and I have been trying to resolve my problem since 6:30 pm. I have been on the phone with Ticketmaster, not solving their problem. Thanks to your employees they solved the problem. They both went above and beyond. The caliber of your employees is exceptional.

When placing my order online, a quoted discount of 10% wasn’t applied to the order, so I had to call customer service for assistance. Jarin C. was pleasant and addressed my issue right away, and applied discount. Order was processed. Thanks.

I use Vivid Seats’ app and it’s great and easy to use. It works. After 10 purchases, I get some money back, which is nice. It pays for at least one of the passes. I have season tickets and since I need parking for all of that, I’m constantly using Vivid Seats. I’ve checked others but the prices weren't as good. The only thing is, for certain states, you see all the prices built in and for other states, you don’t. So it's a little misleading. In New Jersey, it would be 35 bucks but when you go to checkout, it’s 60. Whereas in New York, there’s a law that you have to have the whole price built in so you know what you're spending regardless. Vivid Seats should do it one way and give an all-in price.

Vivid Seats has a good app. I didn't have any issues with it and I was able to find the seats for each concert that I wanted. I went through a few concerts through Vivid. Missy Elliott was one of them. After you purchase 10 events, they give you a credit, like an average credit for how much you spent. I got one so far. The only difference with Vivid compared to other companies, Vivid is a little bit more expensive and that might be because they give out the incentive. But everything went well in my experience with them.

This place is practically a scam, they sell tickets that they DO NOT HAVE and allow NO REFUNDS or to CANCEL at all. They charge too much for tickets and their customers service is terrible. They actually claim to have 100% customer satisfaction but all the reviews I've seen are bad. Don't waste your time or money with these jerks!

The representative who helped me today about my concern with my tickets was very nice, patient and helped me to resolve my concern about the tickets I ordered. I now have my tickets and have no further concerns. Thanks.

I bought e tickets to a bowl game on here, and tried to get rid of them several weeks before as I couldn’t attend. Was told that even though I bought on Vivid Seats because they were e tickets, they would not allow me to resell them on the very platform in which I got them. Lyster has zero phone customer service, and their “training” to list my tickets was glitched, support did nothing— so they NEVER got sold and I ate almost $200. Those were bought as a gift for my son and I to attend and we found out some info third week of Dec (bowl game was Gator Bowl in Jax) and so this has been hard to swallow.

Rin, was very helpful and friendly in helping us find some very ridiculous priced Duke tickets. We bought 2 tickets for $4,240.27. I don't know what else I can say other than the $1,740 per seat tickets has over $760 worth of taxes and fees, which is ridiculous! Other than that the experience was okay with Rin, she didn't set the price.

I’ve changed my statement from my original review from a one star to a five star. Once customer service understood our situation with the terror attack at the sugar bowl. They understood it and were more than willing to refund our money based on the circumstance in this day and age that is very rare and their customer service went above and beyond, so thank you very much.

We never saw the concert. We couldn’t even get in until 13:30 am and we left at 3:00am and the concert hadn’t started and there were a couple fights and the people were very rude and mean. They didn’t have. I was going to ask for a refund because I felt like it was a scam and we didn’t have any enjoyment out of the 500.00 that was spent for the New Year.

From online to receiving tickets to getting to our seats, me and my wife had zero issues. Everything was nearly instant, and this was my first time using vivid seats. My wife greatly enjoyed our New Year’s Eve trouble free. I’d gladly use this service again. Emails were fast and clear. Notifications were prompt and simple. App/website was easy to use. No trouble getting tickets into my Ticketmaster account.

I’ve already said this five times. You sold my seat after I already paid for it then I was sold an additional seat because the seat I had was not available. My guest were in a different location and I was on the phone with your terrible customer service for over an hour, which forced me to miss the entire show, which I never use the ticket That I didn’t wanna buy, but was forced to buy anyway. Absolute never ever use your people again unless you got your act together better than what you got now sorry second party customer service people in the Philippines. Don’t understand what’s happening here.

We weren’t able to attend because we had to take my mom to emergency room that night before and was very tired that afternoon when she was released and now I have to GET a doctor’s note to prove of that emergency incident that happens to the INSURANCE-Allianz company so that I can get my money back which I may not get back whether it due how many times I ordered concerts tickets that’s a shame and scam for having to prove that before you can get your money back.

They never sent the Janet Jackson ticket. The agent told me they will be transferred over to the email. That never happened. Here I am looking stupid until I realized I did not have a bar code for entry, with the grace of GOD the lady at the ticket counter helped me out. Never again will I recommend. 😥

I had bought the tickets in hopes that I could go but the day before yesterday I came down with a bad case of the flu so attending was sadly out of the question. My issue is that I could have sold those tickets if it weren't for the fact the tickets were delivered last minute. I contacted customer support on the day they came in and they told me I wouldn't have time to sell them. So I lost $135.00. I wish they had actually came in sooner so I could have got most of my money back.

I had a wonderful experience booking my concert tickets with Jake. He was very helpful with searching for the best seats within my budget and figuring out the best view advantage for my family. I’m very content with what I got and will purchase from them again. Note: fees are included so what you see is what you pay for.

My son and I had a great experience with Vivid Seats for the 2024 Tony the Tiger Sun Bowl! My tickets arrived on time, and the whole process was smooth. I had an amazing time at the game with no issues at all. I’ll definitely use Vivid Seats again for future events. Highly recommended!

Nice rewards. All resale tickets have too many fees in my opinion. I do like that I at least get something for rewards for all the money I spend. I would like them to add the option to show prices with fees included so you know what you are getting into before you go to your cart.

I had two tickets to a concert for my birthday and it was also the day of new year’s eve. One got transferred easily the day of the concert and another wasn’t transferring. I contacted customer support and it got down to the last 2 minutes before the event started just to tell me that the seller of my ticket wasn’t responding and that there were no replacement tickets so I could not get into the event. I ended up crying because even the event coordinator wouldn’t let me in although I PAID for my tickets. They told us we got scammed out of our ticket. My mother in law was inside the concert and said our seats were empty the whole time. I’m NEVER going to buy off of your website again. Thank you Vivid Seats for ruining my birthday and New Year’s eve.

We had a great time at the Creighton game, it was a lot of fun and the price was right. We will definitely be getting seats again close to the exit, got to pick her seats beforehand and that's all I've got to say about that, thank you and have a great day.

Vivid Seats is a great place to buy event tickets! I enjoy the rewards program where every 11th ticket you get a discount subject to an average of 10 ticket purchases. The tickets are delivered on time and never had an issue! I would highly recommend Vivid Seats to anyone seeking to purchase tickets for an event.

My daughter and had to arrive at the game at separate times she dropped me off but when she came back approx an 1 1/2 later. All the parking lots were blocked off and police wouldn’t let her enter. We weren’t able to use our parking pass and she wasn’t able to get in so we lost the price of admission and the price of our parking pass not to mention I didn’t get to spend the time with my daughter. The event personnel weren’t very helpful either. The parking pass was supposed to be usable up to 4pm. She came at 1/2 time so she wasn’t able to see the 1/2 time show or the second 1/2 of the game. I left before the game was over because she couldn’t get in. Our ticket was for section 139w seat # 22. Our parking pass was for parking lot hcc vip.

Bought tickets. Got to venue. Digital wouldn't scan ticket. Person had to print out tickets because the tickets were resold from someone else who had been completely overcharged and literally had the same tickets for the same seat. Probably won't use Vivid again. Very sketchy. Also wound up with different seats. Missed part of the opening act and had to to ticket counter with the other ticket holder.

I was having trouble with the website during checkout. I called and the service rep that answered couldn’t have been better. She managed the purchase perfectly and answered all my questions. She was the best with helping me complete my purchase seamlessly. I received my tickets quickly and we even spoke about parking options.

Ticket was fairly priced, the transfer was seamless, and my experience was fantastic. I will be using Vivid Seats every time I need a ticket for NFL games and other events. The entire process was awesome and I look forward to my next time going to a game or concert and using vivid seats

Tickets should be available on the app. Downloading and keeping would freeze when clicking on PDF. Trying to go through customer service chat was painful. 30 minutes of chat before getting a new link! Account should have tickets available much easier. Good news is I got the tickets. In other words your software needs some work.

My tickets wouldn’t load on the app and I had to figure out how to download them to the web and use them that way. It was very inconvenient. Also my tickets did not mention the obstructions in front of me which was disappointing. I couldn’t see the statue at all and I paid a lot for my tickets

The seats were completely obstructed to the point we couldn't even see the show. We left early because it was pointless to stay and not see anything. The seat rating on this site was very high, which is completely false and wrongly advertised, but the price we paid was for a seemingly good seat. I will never use this site again and will advocate for others to do the same.

Paid almost $700 for our 2 seats. Was so excited to give my husband these tickets as he’s been dealing with a lot. Thought 3rd row would be amazing!!! Nope!!! Not even a little!!! Our view was completely blocked and these pictures were taken early in the night before the large crowd got there!!! Disappointed is an understatement!!!

Still have yet to receive form to get a refund on a ticket that was fake. Scanned ticket for a show and was advised that they could not me and my wife in as someone had already used it. We then had to purchase new tickets at the venue so I’m out over $500 now.

It went pretty well. Got the seats that I needed and was happy with that. But the fees are out of control. I use the service because my son needed a gift for his birthday, and that part of it worked out. But again, I would only use this, if I were pretty much desperate. The fees are simply too high. That’s not to say the service they offered wasn’t good, but they just charged too much for it.

Marlo helped answer all my questions and even got me my tickets over the phone! He even went over the policy in case my tickets did not successfully get transferred to my dice account. He also provided me the phone number to call if any issues. I don't have any other information

I'm not satisfied with my experience because there were problems with the ticket transfer. I had to go to the Wizards box office and they saw that I had purchased tickets, but couldn't actually complete the transaction, so they helped me. At the time, there were 15,000 other people trying to get into the arena as well, so it was very frantic. Not fun at all.

The tickets we got were better than they could've imagined. I received the tickets electronically and had no issues adding them to my Google wallet. It made it so much easier when I got to the stadium and arena to get into the venue! It made it so much easier also to park and not try to trust some random parking lot along the way.

Got to the game and scanned the tickets. They came up as invalid and our order was canceled although we had already e-transferred the tickets. I then told them my name and email, they then told us that those did not match the tickets and they told us a different name that it was under and there was nothing that could be done. We tried calling Vivid Seats help line and we got hung up on multiple times. After over 30 minutes, we decided to leave even after paying for the gas and tolls to get there. Very disappointed in our experience with this and vivid seats because these tickets were a birthday gift and ruined the weekend. Unfortunately do not think we will be using vivid seats after being out nearly $1000.

I’ve had nothing but awesome live experiences through Vivid Seats over the past couple years. Whether it be live sports games or concerts I’ve seen locally or traveled to. Vivid has delivered every time. Plus the reimbursements and rewards points I’ve been able to have access to when it's come in handy. I’ll be using this app forever.

It was a good experience. The parking lot and stadium were easy to access. I will use it again next time. The Houston Rockets' game was very fun. Unfortunately, I didn't win, but I hope to win next time. The players' fight at the end was interesting, but I wish they had played with better sportsmanship.

Recently purchased a parking pass for the Alamo Bowl. It was a complete nightmare! The parking lot was nearly two miles away from the event, traffic was a nightmare causing us to be one hour late to get to the stadium for the game. Money was completely wasted for this event. Never again

I have two recommendations for Vivid Seats: The first one would be that if you’re going to offer me better seats than the ones I have selected - you should allow me to accept the new seats or decline. And make me completely aware that you are not giving me the seats I thought I selected, even if they are “better.” It was NOT clear that the seats that I purchased were different than the ones I selected until AFTER I had purchased them and I was trying to buy tickets next to a group. Second, your customer service was so SLOW and took 2 weeks to tell me that there was nothing that could be done. I will never use vivid seats again.

I paid over $1,000 for tickets to a show that I never received! I was told to give the seller until 2 hours before the show… never got the tickets. These were Christmas presents and the entire experience was ruined. Now I am being told I will not get a refund on top of all of this!! Horrible experience. I will never buy tickets from you all again. I spent over 4 hours with customer service trying to get a resolution and no one could help! What a joke.

I purchased 4 tickets to a Celtics game, then a few weeks after I got a VM from Vivid Seats telling me I wasn't going to get my tickets released to me because the seller made a listing error. And Vivid was offering me a refund, which I declined. The tickets were now selling for more than I paid. Went to the game worrying I was going to show up and the tickets not be any good. We did get in and see the game. I think it's bad business to try and make someone give a product they purchased back. If the seller listed them wrong that's not my problem.

My experience on the Vivid app deliver a good customer user experience. I however, have a recommendation any ticket that has limited. Visibility should be stated by the seller as such. I had bought two tickets to the Cirque Soleil at the Philly Met under the pretenses of a good ticket until I found out once it was delivered it was labeled as limited view. Fortunate for us, the crowd was light and we were able to move up to better seats, so again vivid please make this a requirement that sellers need to state any visual obstructions, etc. when they post their tickets for resale.

Purchased upcoming event tickets. Two sections were listed for sale: Table and General Admission. We purchased table seating for substantially more money than GA. When tickets were sent, our section stated GA. There literally are no other sections! I have requested a refund twice and because the row states GA, they state they listed everything correctly. So paying $75 for $48 tickets seems like a legitimate selling site for customers who are mislead into believing they are getting premium seating to an event?? I'm not sure about you but this is not a company I would like to give my money to ever again! Buyer Beware!!

I was satisfied with the agents strive to help in any way. She was handicapped by the lack of seating information for the performance. Information and computer program needs major improvement. I'm still at a loss at what seating I am booked for. Any other system I have dealt with has been very clear and easy to use.

Vivid Seats is a scam. I never buy tickets through third parties. I bought 2 tickets for the dirty south concert in November and the concert was canceled. They told me it was postponed and they can’t give me my money back. Ticket master refunded all their customers back their money because they said the concert was cancelled. Vivid seats just take people money. All I asked them was for a refund and they're giving me the runaround.

The tickets didn't show up until after the event started, so I ended up buying more tickets at the venue. The tickets showed confirmed on the Vivid app, but weren't ready so they were useless. After I bought more tickets and sat down the tickets finally went into ready status. So I need my money back.

Needed help with a bug/glitch where the order didn’t register as a past or active purchase after clicking accept on the email. Wasn’t clear that the purchase was for digital tickets rather than physical tickets (I prefer physical ones to keep as a memento to the event I went to).

I bought two tickets that had a face value of $38.00 per ticket. Through Vivid my total bill was $341.00. It is not the first time I have Vivid has price gouged me but it will be the last! They were E tickets so no delivery fee was charged. Over $270.00 just for transfer fees.

I recently had tickets I needed to resale. I needed assistance and the chat was a nightmare!!!! I'll never use it again!! And the play option in My Vivid seats stopped working. Oh and I'm still waiting on my money from my tickets!!! Very unprofessional. I will not be using them again for those purposes. Very disappointed.

Terrible service. The person picking up the phone could not understand that the ticket I purchased had misleading information causing a major inconvenience. As a result I will be filing a lawsuit. The ticket was never used. It should be reimbursement for the inconvenience immediately. You stated the ticket to be in one location where it was 2 miles away from the venue.

Such an easy site to purchase tickets. Got a better deal than Ticketmaster. Accessing the tickets was easy and very convenient and never lost connection to the site. I would highly recommend this site to anyone. I have purchased multiple concert tickets through this site and have always been able to obtain tickets for any concert I was looking for. Great variety of concert listings.

You lost my tickets and didn’t tell me until I reached out an hour before the show to find out where the tickets were. How do you think you did? The chat person tried to help but it was too late. I just hope I get my money back. I won’t be using Vivid again.

We loved the seats we found in the app. My husband had no idea where the seats were. He loved. Easy to get the tickets. Never been to Grand Rapids for a show. I loved the area. Hotel was very nice. Perfect location. We walked to the arena. In 4 minutes. So many restaurants to choose from.

Even though there was a savings from the theater site, the fee charged almost made it worthless. It was more than 100 dollars, and I ended up paying $400 for two tickets. The tickets at the theater were 487 dollars.

I ordered tickets through Vivid seats. When it came time for the ticket transfer, I received tickets for a completely different section than what I paid for. I don’t know how this got mixed up or what happened but I know I won’t be buying tickets from vivid seats again.

I bought tickets to my event in October, and due to the negligence of Vivid Seats I missed my event yesterday, 12/28. I am absolutely disgusted by the way this company has handled my situation. I spent hours on the phone with customer service and the tickets were never transferred to me. I will never use vivid seats again and will warn every person I know not to use this company and well. I have yet to even get a refund for my tickets I fully paid for. Vivid seats told me the seller transferred my tickets and “I accepted them” and the seller “sent them proof”. I sent them multiple screenshots showing that never happened, I didn’t get the tickets and certainly didn’t accept them. Shame on you vivid seats and buyer beware.

It was an amazing show. Vivid seats made that possible. These tickets were a Christmas gift to my wife and she said it was a fantastic way to end the year. The seats were on point. For the price you couldn’t go wrong. I will be using Vivid seats again and recommending them to everyone I know. Thank you.

I was unsure at first with the tickets being special delivery. I received my instructions to get the tickets at 9am the morning before the show. The contact that was provided text me shortly after saying my tickets are at the box office. Picked up the tickets and they were 10 rows ahead of the seats I bought! Vivid seats is 100p reliable! Great experience.

The Vivid app is easy to use and the daily challenge questions are extremely fun to play. The seats that I purchased for the event were exactly what I wanted and they were delivered on time. The rewards program is the best incentive out there. Thank you again and continue the awesome customer service!

I called in today to ask about a pair of tickets for sale on your website, and the customer service was excellent. Your representative was pleasant, answered my questions, and even helped find an available discount so that I could purchase better seats for my event. Thank you so much for your help!

I purchased 5 tickets and I received 3 in one row and 2 in a different row and they refused to change it even though 2 adjacent seats were still available on the website. They would not escalate it and refused to refund me. I will never use Vivid again

We were never able to show information for the parking and the attendant finally let us in on trust that we did have a pass. Our tickets for the game took about 15 minutes to get up to where we could access them. We were never able to add anything to our Google Wallet. I had contacted your people right after I purchased the tickets because we could not access them in the beginning. He instructed me to just wait until right before the game and they did not come up until literally right before the game. He did tell me that if they did not show up that I would have to go to a ticket booth and they could probably straighten this out at the venue.

Updated on 01/14/2025: So I am trying my hardest to give a good review. But since my tickets were stolen when I tried to get into the Jersey Devils game on December 27th because these particular tickets were sold multiple times apparently because somebody was sitting in my seat that didn't know what was going on either... I have been non-stop, emailing and calling Vivid about this situation. They keep telling me they're looking into it but I get no response. I would watch the ticket you buy on this website!

The seats I purchased appeared to be floor seats, with special entry and in a private section and it was none of that. Venue was old with 1 bathroom filled beyond capacity!! A horrible fire hazard. Lines of people inside everywhere. We left before the show started. We were there for 2 hours and performance still didn’t start.

I have called your company to explain the tickets I purchased were fraudulent and The Academy of Music would not accept the tickets purchased from Vivid. I had to purchase new tickets for the show. I am still looking for help to recover my loss. I am very upset and disappointed!

Very pleased with the Customer Service I received when speaking with Rhomedyl A. to purchase tickets. Rhomedyl A. was very helpful, professional, and patient with me. I look forward to contacting him to purchase tickets again. I would recommend to a friend to contact Vivid Seats to purchase tickets for events.

I needed help to get tix because the automated charge from the direct purchase on the website is glitching. It charged $1 then deducted $1 and then cx the charge. William helped me purchase my tix with a very pleasant, professional attitude. I would hire him for my business. He was extremely helpful and had a fantastic attitude - hard to come by these days with cs reps. Thanks to William!!

I have bought several tickets throughout the years from Vivid Seats. Some have been great and others, not so much. Overall it's been a good experience. The few issues I can think of is when I traveled several hours away and my tickets weren't sent by the seller. Although I had contacted Vivid Seats for 4 days in a row leading to the event and even the event day to remedy, we received tickets 1 hour ahead of the event and they weren't even the section that we purchased them for. However, I continue to purchase at Vivid Seats, if the pricing is the best at the point of purchase.

Vivid Seats makes the ticket-buying process seamless. I never have to worry after purchasing tickets from you. But I don't like the fees. I understand you gotta make money for your effort. But $30 on top of my ticket price feels steep.

I would not use this service again. This company's business model behaves on disguised pricing. For example, I purchased tickets to an event. On the sponsored ad it said $60, I scroll down the page $70, I click the link $94. I assume that given I am on the website that I would not receive further changes, considering the difference between those would make up the platform's margins. Instead, that was not the case. I had paid $131.88 with a whopping $37.88 service fee. Why you may ask? Because I assumed that the tickets I wanted would cost what was advertised, and thought nothing of it. Yet, in the name of “live-pricing” — a cop-out of any responsibility for their actions — this platform suggests it cannot remedy any matter with a refund or credit.

I was trying to purchase Hamilton tickets online, and kept getting an error message, so I called the customer support phone number. Juan was very helpful, courteous, and efficient. Great customer service! Also, the prices were very fair compared to other resellers. I will definitely use Vivid Seats again! Thank you very much.

I called customer service to order six tickets and Joem helped me. She was knowledgeable, professional and found the seats I needed for me. She took the time to find the right seats. She gets five stars! She epitomizes customer service. I will use Vivid again for ticketing needs. I have used other services and Vivid is the best company I have used.

Leiner, the customer rep is very professional and knowledgeable. The transaction we completed. I highly recommend Vivid Seats for any event purchase or parking preference to buy. I would surely use vivid seats on my next event purchase.

I bought tickets to a Carmina Burana performance in Raleigh, NC. The Vivid Seats listings advertised, "Concerts, Classical," and the accompanying image showed instruments being played, as in an orchestra. But once the tickets arrived, the tickets were for a Carmina Burana ballet. The Vivid Seats listings made no mention of dance at all. I wanted to attend an orchestral performance and not a ballet, so I tried to get a refund. Vivid Seats denied my request for a refund, and the representative told me that I "should have done more research."

Mitch was amiable, I loved that she made me feel comfortable and she was patient patient and did know a lot about the show I was going for and thanks for the tips Mitch! I will get a light stick for her! Lol. She also gave me other options seatings ticket that was within my budget!

I recently purchased tickets over then phone. Lynn was who I spoke with and she remained super patient with me while I struggled on my end to order tickets. She was great and made the purchase smooth as the website was not working for me. Thank you Lynn I appreciate you!

Brad was amazingly helpful and solved the very confusing maze of my ticket purchase for the 12/27/24 Clippers vs. Warriors game at Intuit Dome. I bought my tickets through Vivid, but Ticketmaster "delivered" the tickets for acceptance. However, clicking to "accept" the tickets took me to my existing Ticketmaster account, but that showed I had "no upcoming events". I've never had that happen before. Previously, the tickets were always there when accepted. I first called Ticketmaster and they said they'd have their "outside account team" contact me in 3-5 business days, but the game is in 3 days. I called Vivid and Brad answered. He told me there's another link to the Clippers site that I should have received.

I ordered tickets and now can not access them as the email does not contain any way to receive my actual tickets. The customer support is terrible, not helpful with the actual situation. They jump around the actual problem and then cut the support off before actually helping to figure out the situation. Safe to say after this event I will not be purchasing my tickets from Vivid Seats again. Still waiting to figure out how I will get my actual tickets for the show.

Had no problem with the tickets to the game. Probably should have read a little more on the bag policy for the arena as my guest had a small mini purse that we thought would be good but was just a little too big. Enjoyed the game and had a good amount of fun.

I've always used Vivid Seats. It's easier to navigate their system and it's a lot easier to deal with compared to others. Their pricing was fine too.

I was not aware they give your seats to other people due to arriving late and placing you in a room to watch the play in a room in a small screen when I can watch TV at home, for me it was a waste of money. What’s the point of paying for a seat if they are going to give it away. Never again will I bother to pay for this.

I attended the Arizona Cardinals at Carolina Panthers football game at Bank of America Stadium in Charlotte, NC on Dec 22, 2024. My ticket experience with Vivid Seats was outstanding. Based on my experience, I highly recommend buying tickets from Vivid Seats to anyone interested in going to a NFL game.

I asked to have a 2pm ticket booked to go along with the other 2 tickets I had previously purchased. I gave the order number and everything, so he knew what day, time and seats we had. I needed 1 more ticket for a friend. The agent booked 7pm instead of 2pm and when I called back RIGHT AWAY - I was told I cannot get a refund. Will never use this company again.

When I purchased the tickets I went through the process. On the day of the concert the tickets weren’t available to scan. Can I even get a refund for this? The tickets were never available to use. I had to buy new tickets. I will never use this site again.

I enjoyed the experience and had fun. I took off a star for 2 reasons. First it was very complicated with the transfer of tickets which is not Vivid Seats' fault but Ticketmaster's fault. I also would of liked if the price was upfront with the fees included. It would make a better experience.

Received explanation and purchased tickets for future event. Pleased with experience. Rep was pleasant and helpful. I have used Vivid Seats in the past and hopefully will continue to be pleased and use in the future. The website was confusing as it discussed a free 11th ticket. I hope to receive with my next order.

The fees are excessive compared to other forms of ticket delivery. Other than that had excellent ticket transfers and ease of use for this site. Just had to make sure of my ticket purchases were at the entrance at the same time. Kinda hard with multiple women not being available at the time of into event.

Vivid Seats made it sound like their prices were good and it was easy to deal with. The platform was easy to deal with. My wife has their app. We got tickets to Journey, and then we had parking for that concert. What happened was I screwed up and I didn't read the fine print and paid a lot of money for those tickets. When they canceled the show, I was unaware that there was a timeline that you had to have to put in for your refund. They gave you 10 days to put in for a cancellation receipt so you could get your money refunded and I missed that window. So we were out quite a bit of money. So we've been trying to use our credit that Vivid gave us and we can only use that that credit with Vivid Seats tickets for stuff. We used the credit to purchase tickets to the Kenny Chesney concert in Milwaukee and parking. My wife used the remainder of the credit to buy Packers tickets for Monday.

How dare you sell me fraudulent tickets. We got to the venue only to find out that these 4 over-priced tickets were invalid. I am 77 and was giving this to my family as a Christmas gift. You made me look incompetent and I am so disappointed. My family tried to make me feel better but you ruined the night.

I can't remember the rating given and I don't want to misquote, however, did not match up to what was the actual seats. They did have an obstruction to the view, that did at points hinder to you seeing parts of the show. Overall they were good seats but for the rating they had, I was not expecting this obstruction.

Vivid Seats fees are a tad bit cheaper than some of the other sites and there's a better selection. I was just reading about their reward program because I'm trying to buy some Broadway tickets and I may look into that. One thing I've noticed that Vivid Seats does not do is, when you are buying theater tickets, they will give the row number, but not the seat number. It’s nice to know if you are going to be tucked in the side of the stage where you're not gonna have a good view or if you're gonna be in the middle. And if you have the seat number, you would know that.

Online parking was terrible, I paid twice for parking because the parking I paid for online was giving the wrong address on the app and when we finally got there, they weren’t accepting any more cars. Very disappointed and will not be buying online parking anymore. Besides that the event was 5/5 stars.

It was so easy finding the event and tickets through Vivid! Literally the only way I will ever buy tickets moving forward! The seats were amazing, which made the performance we went to see that much better! I also saved money purchasing tickets here vs the website!! If you're not buying your tickets here you are doing something wrong.

I had to purchase additional tickets once I arrived just to enter the arena. We weren’t able to sit together. The electronic transfer was unsuccessful. We were so cold outside trying to remedy the problem. Customer service provided no solution when we reached out to Vivid. I wasted almost 500$.

I originally bought a 10.0 Rated seat for this event. They changed me at the last minute to a seat with an obstructed view. Really disappointing considering I don’t get any kind of refund. I hoped to get a better seat and luckily the people at the arena let me move.

My tickets were sold through Vivid to another person and mine became invalid. Thankfully the Kaseya center helped us out. We were provided no help. When I called to confirm that my tickets were okay because I got an email saying something with my ticket was wrong the lady told me my tickets looked fine on her end and that as long as I saw the barcode scanner I was good to go. I was not good to go.