Vivid Seats Reviews

I was sold two seats that were not together so I wasn't able to sit with my girlfriend during the show for a show I attended last night on February 1st. The tickets doesn't say seats until after you purchase And I didn't notice until we arrived so there was no way to tell they weren't together beforehand. I use the app a lot and this is the first time it has ever happened so it was a disappointing experience.

Naturally, my call was disconnected because there was a problem receiving my tickets! Where are my tickets? They never have a problem taking the payment, though! Not to mention, the service fee is astronomical! I would also like the tickets mailed to me.

I am so glad I decided to catch a Timberwolves game! I had a horrible experience with those other resell ticket guys last year.. No tickets leading up to tip-off. I'm glad to say Vivid Seats was the complete opposite. Tickets were delivered before tip-off. I got great seats at a great deal. I will definitely be using Vivid Seats in the future. I felt like I was Courtside. :)

I wasn’t sure what to expect when I was booking tickets but I saw this website had the cheapest tickets for the time and show I was looking for. I selected the row and was really hoping it will give me an option which exactly side I want but it doesn’t. But we were happy with the seats. Thank you for seamless experience.

This was my first time ordering tickets through Vivid and the agent who assisted me (Francis) was patience and most helpful. My hearing is not so good so I was forced to ask him to repeat much of the information. He did so without the slightest hint of frustration or hesitation. He even waited for me when I asked to consult with my co-travellers. We are very grateful for his assistance.

It has been the easiest process to get tickets to a show. After looking at other sites, the most reasonable price. I went with Vivid Seats because I have used them before and have had no issues. Definitely will continue to purchase/sell tickets through them. Thank you for making another option than Ticketmaster.

Was led to believe that The Weekend was playing at a venue. I then drove 4 hours to just to find out it was a dj playing the weekend albums. Waste of time and money. The listing said the weekend and not a dj and gave very little information. Will not be using app again.

Playing is fun and shows me that I don't know much of present day entertainment. But I enjoy learning. I like that tickets may be purchased right from this site and that I can look at different options and other venues. I like that I received credits and I can use them to purchase future tickets. I just need to review and learn how to do this successfully..I further enjoy just about everything else with this website and I will continue to use it in the future. Sincerely Ross **

So I got a ticket to the Dion Timmer show in Denver at the Summit for Jan 31st. When I got the confirmation number sent to my email, they said it would be transferred to me AXS, or Ticketmaster. Got the confirmation that they got sent but when I arrived at the venue neither of them had my ticket there and had to end up paying for another on at will call to be able to get in.

Good good. I was a little lost on how to get my tickets to my apple wallet but then this incredible AI bot popped outta nowhere and helped me. Let’s pretend his name was Charly. Charly helped me and because of that I got to take a girl on a date to a hockey game. We had a good time. I hope she likes me.

This is by far the worst experience we have ever had with purchasing and trying to use their tickets. Not only are there a bunch of fees and they are not willing to give you a refund, but they are not affordable!! We paid $300.00 for tickets, showed up to the venue with the tickets ready to go and they didn’t work. They will not download, transfer, or load in general. The tickets do not work at all!!!

I can ALWAYS find the best seats available as well as at the lowest prices! Vivid Seats is the best place for all your tickets needs, their prices can't be beat anywhere else. I definitely recommend Vivid Seats to anyone looking the best selection as well as prices for your upcoming outing.

Gentleman entered a code that gave me the 10% off that the code I had wouldn't. Very professional and processed the sale with no problems after that. Tickets showed up in my account immediately after the sale was processed. I would use this site again if I need to purchase tickets. Satisfied customer.

I want to thank you so much for selecting me to receive an upgrade to the Cincinnati Bearcats game coming up on Feb. 2nd. I feel truly honored, and I appreciate all you guys do! You will always be a service to me and I will always be purchasing tickets from you guys.

My tickets arrived after the show started. Although my tickets did not get refunded, the representative, Shanesia (apologies for misspelling), was kind and understanding. She did the best that she could to resolve my issue. The representative that I spoke with prior to was not understanding of my situation. Shanesia was able to at least get me a voucher for a future purchase.

Great experience. Easy to use. Have a lot of fun playing the trivia games with the chance to win prizes and ticket discounts. I would highly recommend this application to everyone who attends sporting events and concerts. The rewards are great and easy to use and take a while to expire so you have plenty of time to use them.

I actually like this app. I have a lot of fun with it. I love trivia so I look forward to playing it every day. It’s also a great way to earn points to get discount on tickets and you can win tickets which I have not won any tickets yet but my day is coming

I couldn’t make my event, and it was last minute. I understand that selling them same day is potentially an issue so I wasn’t upset when I couldn’t, although that was a bummer. My dissatisfaction came from the service rep. I started a chat and asked if I wasn’t able to find the resale button due to it being same day. The response was “yes.” So I said, "Okay, is there any other options available by chance?" The response was “find another website”. I understand resale wasn’t an option, but there was no need to be rude and annoyed with a simple question. I was already bummed about not getting to go, then even more bummed about losing the money I’d spent on the tickets. I didn’t need the customer service rep to be rude on top of it.

Sam was incredibly thorough and helpful with solving my issue. He confirmed things back and made sure to apply the discount for me and went what felt like above and beyond to assist with completion. He also did so within <10 minutes. Fast, efficient and SO AMAZING. Thank you Sam for helping me.

We got production tickets from Vivid Seats and we plan on using them again. We like their pricing and we got the tickets pretty quickly. It was a good experience.

I’m extremely disappointed by the experience I’ve had with Vivid Seats. After purchasing tickets in October, I was notified by TicketMaster that the tickets had violated their terms of service and needed be cancelled. I contacted Vivid Seats and shared the concern that week. I was told to sit tight and that the tickets were guaranteed, so there was no need to worry. I checked in monthly asking for updates, and now - 5 months later, 2 months before the now sold out show, I’ve been told tickets will not be available… It’s a shocker! I honestly feel this is a bridging loan scam.

Our Orchestra seating for Chicago was replaced with back row balcony. We were told the seller never got the tickets. I had called twice about these, and was informed the day of the event that I could get a refund or take the other tickets. Seller cannot sell without tickets. Very upset!!

My tickets were valid and someone else had the same exact tickets bought 4 weeks after mine. Horrible issue at the show. We missed a big portion of the show waiting for them to figure out what happened. Then they finally got us in our seats after standing in the lobby for 45 minutes waiting. Very bad time for things to not go smoothly

I purchased (2) tickets to Zach Top in Denver Colorado through Vivid Seats. Tickets were sold as VIP 1st row and I was charged quite a bit more money for these VIP tickets versus the General Admission tickets that were also being sold on their site. When I received my email confirmation it also confirmed I had first row tickets. When I arrived at the venue I was advised my tickets were not VIP and that they were not First Row. Venue advised that all of their tickets sold for the event were all General Admission tickets and that they did not offer any other ticket level.

This company is an absolute scam after allowing my information to be compromised. They decided to rebuttal the dispute I made with my bank and take $1300 away from me again when reaching out to them to get a resolution about either getting the tickets or the funds back. They told me that I’m not able to speak with them without talking to them through the proper channels and don’t explain how to talk to them to the proper channels and are holding hostage $1300 worth of my money. Do not waste your money on this company.

Hello, I did enjoy my event especially because of the prices. I really enjoy Vivid seats because they give the best deals and prices. But I had a $5 reward to use on this purchase and it disappeared. So can I get that back? I would have liked to use it on this purchase or any in the future and it disappeared.

I found that using Vivid was an easy and convenient experience. I had no trouble executing the transaction online. The electronic tickets came as promised on time, and it was simple to pull them up for entrance into the theater. I would recommend Vivid’s service to anyone purchasing event tickets.

Easy access to purchase. Transfer was done with no problem. Plus Vivid rewards its customers which is a blessing. It’s just an all around easy process. I’ll be shopping here much more for all tickets to all events. I already let my friends know to shop on Vivid for tickets.

Melvin was so helpful! He went above and beyond to help with my tickets. Vividseats is my new go to for shows and concerts and performances. Prices and seating choices are both great. Good selection's for my Wicked and Kevin Hart shows. Highly recommend using Vividseats w/ all my shows. What.

Rep Jarin was exceptional throughout the entire process of purchasing concert tickets for a high demand event. This was my first time using VIVID as I have little faith in the resale market thanks to the horrid STUB HUB. I hope that VIVID delivers tickets as promised unlike the previous mentioned. I was assured by Jarin that I will receive them and provided with numerous details. Although I still have delivery questions she was tremendously helpful and an excellent customer service rep.

22.00 fee for a 60.00 ticket is ridiculous. I'll look elsewhere from now on after getting to the promo of buy 10 get 1 free. The incentive doesn't seem to be worth chasing however. Also, why not give the seat numbers? Offered a fairly good selection of options though. Tickets were in plenty of time for the event but could be faster.

Keyth was very courteous and knowledgeable and made me feel confident about my purchase, especially about the guarantee. She explained the event and ticket guarantee and offered a promotion that served me some cash which I am grateful for!!! Thank you Vivid for employing and training your representatives so well!!!

Juan was patient, knowledgeable and helpful in my purchase for the concert! He was able to answer every question asked and provide details on Vivid process while looking up the best options for our party. We are looking forward to this event and glad that this experience booking was easy. Thanks for the help!

My tickets were supposed to be transferred to the AXS app, but they never did. I had to buy more tickets through the AXS app. I did not have time to wait and see, otherwise there may have been no tickets left. So the money I spent on these tickets was wasted.

You sold me duplicate tickets and I missed part of the concert and had to buy more expensive tickets on the spot. Luckily the show was not completely sold out or we would have had to go back home and be out our ticket money, train tickets and time. We were celebrating with my daughter because she got admitted to UNC Chapel Hill for college. We had to buy these tickets from TicketMaster while the concert was going on. How could this happen?! It is all electronic!!

Javier was very pleasant and helpful when I called. As the ticket prices fluctuated during the call, Javier was able to apply a discount that got the price even lower than originally quoted - that was very much appreciated. I hope to be able to do more ticket purchasing from Vivid in the future.

The seller mistakenly transferred my ticket to the incorrect email address, so I was unable to access it for my event. Vivid investigated the issue and discovered the error, so they offered a full refund and an additional credit towards a future ticket purchase. While the error was frustrating, Vivid did a great job remaining professional and correcting the mistake.

I seemed to miss that someone else would send me tickets that lives on another app so I scrambled to find the email and tickets a bit. Especially on the day of the event it was a little frustrating. Otherwise great experience, but wanted to share what happened to me this time around.

Your website is not particularly straightforward, but your direct client support was exceptional. Don't recall name of the gentleman who helped me, but he was patient and very supportive. Your chat function does not work particularly well, tried entering in known phone number and it kept failing. Appreciate the fact that I could speak with a real person.

I just called and got tickets for a concert and the person that helped me was so helpful and informative. She made it quick and easy for me. This was the best service I have ever had concerning tickets. I do have one complaint and that is the service fee that is not really expected until you are at checkout.

I had a tricky problem with logins but my rep gotten taken care quickly and perfectly. She even contacted the seller to get the tickets delivered. Overall a very good experience. So much better and helpful than the useless and annoying chatbots. A real person is always better.

I was pleasantly surprised by how personable and knowledgeable my Vivid customer service representative was. Juan P. Answered all my questions and was able to find the best seats within my budget. He was able to offer me a promo code, too! I will use Vivid next time I have to purchase tickets!

I was having trouble ordering online due to having P.O. box. Called and talked Wan. Not sure of spelling of name. He took care of everything and was very polite. Great transaction! He is a great addition to your company. Just the way he handle the whole phone transaction was very professional!

As soon as the agent started helping me, she was very helpful, polite and delightful to work with. Excellent customer service! I asked her questions about certain tickets. I wanted to purchase explain to me where they were located, and when I gave her the price range of what I was looking for she was able to find some that were great seats.

I used to buy more tickets from Vivid Seats but the expense has gotten way too expensive. Vivid's fees are never disclosed until the sale is finished and it's almost as much as the price of each ticket. I am not interested in paying high prices plus fees anywhere. I was turned away from a show because we had third party tickets from your site and they were checking people off by the original buyer's name. Vivid did nothing to get us in. Vivid seats used to get things done with cheap tickets and low fees. I guess those days are long gone. Too bad too, I used to use you more but now you are always the more expensive choice.

Buying tickets is easy and convenient. I also enjoy playing the games to win free tickets. This is the only site that I use to buy tickets for events. I have recommended this site to many people to use to buy tickets and play the games. I look forward to using this site in the future to purchase more tickets.

I love the trivia games and play every day. It is a bonus that those games add up to discounts over time as well. The app also shows me my account and tickets purchased that add up to dollar discounts as well. Great place to look for secondary market tickets and always a secure transaction that has never let me down.

Very helpful customer service agent. Took the time to check where the seats were and explained why the discount was not showing on the checkout-most helpful when I was ready to go to another ticketing site because of the frustration with not being able to access the price given on the ticket site.

I am disappointed in the service options available to help customers who have made a mistake when purchasing tickets for a wrong date. The app is not user friendly which makes selling tickets a hassle when that is the only option available when a mistake has occurred. I purchased tickets for January 26th, when I intended them for the 25th. The 100% buyer guarantee is not 100% as for the only option I was given was to sell the tickets online which I couldn't do through the Vivid app because it only allows for events 2 days out for e tickets.

First time user to this website and so I made a phone call for help. Person I spoke to was courteous and knowledgeable and was very helpful in the purchase of the tickets. I would recommend this person and I am grateful for his expertise. I would hope the tickets arrive before the day of the event.

When I tried to pull up tickets, it took me a link to Ticketmaster. I would of just went to ticketmaster and leave this outfit out of the mix. I tried to use 21st century. Next time I'm printing a physical copy. May work great for others but not for me.

Absolute horrible experience...Tried ordering tickets 4 different times in one day and it canceled the order every time. They had a different excuse every time, they would say the order was good then 5 min later would be canceled. I tried using different cards to pay and same outcome. They don't to call my bank and I even got the ok from my bank and still didn't work. I ordered from Ticketmaster and it worked first try with same card.

He was very helpful and patient. Although he did try to up sale me I felt that he was just doing his job as a sales person and was not too pushy. He listened to our needs and was very nice. We used the tickets tonight and had a great night.

Great job and the technician was very helpful. She was patient and did everything to assist us in purchasing two sets of tickets. I will now be able to attend the HBCU Battle of the Bands 2025. All your assistants was very much appreciated. We will continue to use VIVID Seats for our concert purchases.

Easy to buy except it’s hard to retrieve the tickets when it delivers them to Ticket Master site. Wish that when you buy them through Vivid Seats you can just get them from that site. Why does it go to ticket master site all the time? Can I get an answer please?

Your service fees are ridiculously high and are NOT well disclosed until the purchase is made. Horrified to find a $200 purchase balloon to more than $300... Seats are also not well detailed so was unsure what quality the seats were. l will be avoiding Vivid in the future. Please reduce your service fees.

I bought two tickets to Billy Strings 1/25/25. I viewed the tickets at home on my phone but upon arriving at the venue, the tickets showed as "not found" on my phone. This was the negative part. We called Vivid Seats and spoke with an excellent customer service representative but did not get her name. She replaced the missing tickets with better seats. Thank you!

After navigating multiple challenging interactions with representatives who contradicted each other and, at times, were belligerent, my call was finally transferred to Taha. Taha patiently took the time to understand what had happened. He listened and, in a complete departure from everyone else, treated me like a valued customer. It took me an hour of my time and two separate outreaches (the first one was dropped), but my interaction with Taha restored my faith in Vivid Seats. As a loyal customer, I primarily use only a couple of ticket resellers, with Vividseats being one that I’ve started to rely on more frequently. I had never been treated the way the seller operations team treated me, but Taha repaired the damage they caused. Trust and respect are the foundations of any relationship, and Taha’s actions reinforced both.

I got in a car accident couple of hours before the event and tried to sell the tickets but was unable to sell them. Said I needed to sell them at least two days in advance but I had bought the tickets the day before so I was extremely disappointed with my experience. I’ve used other ticket services and was able to sell my tickets hours before the event especially with a high demand event like this one. I wasn’t expecting the car accident and ruining my plans for the day but more disappointed that there was a two day sell in advance when I had just bought the tickets the day before.

Halfway through the concert we got evacuated over a bomb threat, got told nothing by the artist or venue. We were just rushed out with no word why, no word from venue or artist. Other than that the concert was good but it would be better if there was more security or any words about what happened.

Everything went well. Like a well oiled machine. Thanks! These tickets were given as a Christmas present for my wife and two boys. And of course me. So we waited a month to use them. As I said. It all went very well. Have used Vivid before this and will use them again.

Decided to use Vivid for my son’s first professional basketball game while in Charlotte. Being a longtime hedge fund guy also trying to perform some due diligence. I started by watching prices for a few days before taking the plunge and purchased seats in section 106. That was all good. Problem arose when the tickets didn’t turn up. The date seemed to coincide with my order date but after a day I reached out when no link. Btw, how does the customer know if there is an issue? When do we follow up? I decided to initiate a chat to quickly run into an AI bot.

By far the best and easiest ticket service app I’ve used. Clear and direct instruction with great rewards program. Never have had an issue selling or receiving tickets very straight forward. Always has the best prices and deals compared to other competitors. Cannot recommend switching to Vivid Seats enough. It is by the best app in the industry.

Everything went smoothly! Purchasing was super easy and when we arrived at the gates, a quick scan of our QR codes allowed a swift entry. The entire process couldn’t have went any smoother and we will definitely keep Vivid Seats in mind for future events our family will be attending.

Your resale option is horrible and should be more like Ticketmaster. If I would have had a few more days I might have been able to sell mine instead of eating the $165 I spent and couldn’t make concert. The fact that I couldn’t sell off your site sucked too! I had to go thru a 3rd party site to try to sell my tickets!

If I can submit negative points, I will. The worst experience ever and not a trustworthy site at all. 1. Hidden charges after the payment. The fee is 40% of the ticket. 2. Customer service is horrible. No escalation pass and refused to connect me to the supervisor. Stay away from this site!

Francis, was very kind, helpful and understanding and did a very good job and was very patient with me. At times we hard to understand but repeated back for me when I didn't understand him. Francis, listen to my concern and questions and was right on with our conversation. Thanks, Francis.

Could not access my tickets. Got an Error 404 code saying URL did exist. Tired getting ahold of customer service but that didn't work well. Not sure what else I am supposed to write. My event was Friday and I purchased my tickets on Thursday. Was hoping maybe I could get a refund since I could not make the event.

The tickets just say 9:30. There was no specific time of when the meet and greet starts. He posted on his story on INSTAGRAM that the meet and greet was 1 hour and 15 minutes before on the same day. I drove 3 hours to see him and the concert. There should be specifications and meet and greet times; especially for the price of the tickets and only get half of the experience!!

I enjoyed every moment. Great vibe and music and the drinks was on point. Will be back. Thank you guys 💯🤙🏾😂!!!! I would recommend my friends and family to go and we dance to the time we got there and time we left. This was absolutely amazing event to go to. See y'all soon.

Look at my account and you’ll see there is an investigation and I never received the tickets!! I am contacting BBB in Chicago and Consumer Affairs. Your customer service reps kept me on a hamster wheel for over 6 hours and never got my tickets link correctly. I drove 3.5 hours and stayed on the phone with Vivid 866 number to no avail and the all customer service rep were trained not to help. Just keep saying that they are escalating and leaving customers on hold just to wear them down. I bought section 114 and the scammer seller tried to send a bad link for section 104. I told the complete story to your customer service reps over and over every time I called. This has been a traumatizing experience.

I missed out on 25% of the show and the opening artist completely because my tickets, even though purchased 11/27, I did not get them until I called and spent 10 minutes trying to get the tickets to me. The website said satisfaction guaranteed, so I will be reaching out to discuss compensation.

I’ve been using Vivid Seats for a few years and I like how everything is. When I buy a certain amount of tickets, I get rewards. Also, it's usually one of the cheaper options and the app is really easy. I always tell people to use them.

I was having issues with accepting the tickets via AXS and the assistance I received to update the phone number was incredible! I had no clue on how to go about starting the correct chat through the AXS website. The employee who helped went above and beyond to get my number updated. The amount of patience with me was incredible! Thank you very much.

Purchased tickets 6 days prior to event and now (2 days until event) being told that I may not get tickets until the day of the event. Called customer service and they were not helpful. They would not let me speak with a supervisor. They would not refund the tickets. The seller can now try and get more $ selling on another site and not deliver them to me. I know the tickets have been released by the venue because I have received other tickets for events further out in the future.

Great event! Vivid Seats pulled through!!! It’s a great show that places a different perspective from the original movie from 1939 “The Wizard of Oz”. Kids are welcome as they are also presented with a magical musical. Seats were great and the Pantages was a beautiful venue. Entry was prompt at 7:30 and the hosts made sure to seat us right away to get the show on the road.

When purchasing a Seattle Kraken ticket you are provided with a local public transportation voucher. In the past with my previous order this was not a problem. This time I was disappointed that was not provided. It cost me approximately $36 more for our experience. Both methods of seeking help (customer assistance) failed which is sad.

Ruth helped me purchase tickets and was one of the MOST professional customer service reps I have ever encountered in my life! She was Kind, helpful, and considerate. I hope we love our Phoenix vs Bucks game experience as much as I liked having Ruth for a Vivid Seat representative.

The customer service rep was very helpful and courteous. I really enjoyed her professionalism/personality. I will definitely be looking forward to purchasing tickets in the near future. However the only drawback was the seating, she couldn't provide any info on certain seats only the rows and since I'm handicap. I do prefer sitting on a aisle seat. I'll look elsewhere for my next event if this doesn't change. Thank you.

The gentleman who answered our call provided Great customer service! He was very friendly, polite, patient, helpful, and thorough but efficient. We were able to accomplish exactly what we needed to quickly. 100% satisfied. Thank you for your help!

What a very very patient person. Thank you so much for all of the help. I was so confused and by the time we were done I felt much more comfortable with the site and my different emails which really confused me. Again thank you so much. I will have a concert without any problems because of you. Have a great day and thank you again

This afternoon I received a phone call from an agent at Vivid Seats. It was about my tickets for this weekend. I received a surprise seat upgrade and spoke to an agent about it. He was very helpful and explained everything. It was easy to get in contact with the agent as well.

Great seats and a awesome game. Nice view for a cheap price. Vivid Seats the only place I get my basketball tickets for the South Carolina Gamecocks. I might have to look at getting concert tickets in the near future. Getting my tickets to my phone was so easy to do and made it easy to get into the game.

So thankful for Von! She helped me out so much they sold the seat I had and gave me a new one and I’m just so thankful! She went above and beyond for me and she was the nicest ever. Definitely will be using Vivid Seats more! Thank you to von again and all your customer service people!

Event was absolutely amazing. The description of our seats didn't do them justice. Great seats at a fair price with free food and drink not mentioned in the ticket sales. Thoroughly enjoyed our mini vacay to Memphis and hope to go back and do it again in the near future. Highly recommend attending any event at the FedEx Forum.

I ordered tickets in mid-December and got a confirmation but no tickets. I've reached out twice by email and once by phone to find out how I can get my tickets. I was told there were 4 possible ways they might come and I may not receive them until the day of the concert. I paid a lot of money for these tickets and that's very disconcerting. CS said I should have heard from seller by now and they would reach out to them. Wish I had just gone direct. This is so much hassle.

Vivid Seats telephone rep worked hard to help me understand how to get tickets after I bought them. Vivid Seats site did not inform me of the tech requirements (iPhone, apps, passwords, procedures) prior to purchase. I spent 3 hours trying to figure it out then the rep spent an hour trying to help me. The rep was very patient and courteous. I am still afraid that I might not have the tech skills to get in the Giants game with my grandson. D. **

I just sold my first set of tickets on Vivid Seats. We were unable to go to the show last minute and I was worried about the sale going to the buyer versus needing to be shipped. Celeste took time to ensure that everything was set up to go to the buyer appropriately. She listened to all of my concerns and checked to ensure that everything was set up on Vivid seats site to send them directly to the buyer. She eased the process tremendously. This was my first experience buying and selling with Vivid seats. I was impressed with the customer service.

I needed to purchase multiple events and Rhome did a fantastic job of sharing the options and quickly moving through the purchasing process. He was professional, patient, and customer-focused. I actually received a better discount by using the call-in feature than I would have received online. Rhome was patient with our questions and was comfortable with us providing input on seat locations based on what we were seeing online. He made lots of adjustments to our order with ease and patience.

Completely satisfied with the accuracy and transparency of the listed seats that I purchased. Would 100 percent recommend to a friend and also buy with you guys again. The ratings of the seats were accurate as well. I literally have no complaints about anything when it comes to purchasing these tickets from you guys.

I got the tickets for Zayn's tour in the US. I received my tickets securely 1 day before and explained prior to me and even got a promotion for a parking ticket as well, which I didn't needed but it was still good to know that that's something we can get through Vivid Seats. No complaints at all!!

I had bought 3 tickets for a concert in San Juan and the star had to cancel due to his health. We didn’t want to go to his tribute band. Your customer service person, Vonetta ** was so helpful and took the time to research the issue. After dealing with her, I highly recommend Vivid Seats for all my friends thanks to her.

Jeason was courteous and helpful in getting my concert tickets. He answered all my questions. He was knowledgeable about the ticket process. Did I tell you how nice he was, very very nice. And by the way, he was helpful in getting my concert tickets and wished me a happy birthday. He told me I would get an email with seat information and walked me through the ticket process.

I called twice because I was undecided about an expensive ticket. I was met with so much patience and kindness. Both Lee and Joem did wonderful job helping me. They’re professional yet personable. The service fee was also really high and so I was deciding between this company and another. Thank you both!

Sold a PDF Ticket with no barcode and could not get a refund. From: https://www.vividseats.com/guarantee. "Your tickets will be valid and authentic. Our mission has always been to remove any anxiety from buying tickets online. Vivid Seats has some of the strongest relationships with licensed, certified, and professional ticket sellers in the industry. All sellers, their business practices, and track records are rigorously evaluated and we guarantee your tickets are valid and authentic or your money back." - OR YOUR MONEY BACK - don't count on it.

Hi Mandi, please accept our sincere apologies regarding the frustration you experienced with your tickets. We appreciate your honest and thorough feedback regarding your experience. While we have no control over ticket quantity limits (those are set by the venue), when we reached out to obtain an alternate email address for the remaining pair of tickets, we should have been more thorough in ensuring that you were providing an email address that would be less likely to experience issues with the transfer like what you encountered the other day. We tried to reach out to you today by phone, and we have also sent you a private message here and encourage you to follow up with us by sending us a DM via social media so our specialized team can help you out.

I had a great experience at the Knicks game on MLK day. Tickets arrived as described in the confirmation email. Seats were good, overall a wonderful experience. Also, I got a parking pass via Vivid Seats and that worked out well too. The Parking garage was across the street from the Garden. It was convenient to all.

Overall, it was a nerve wrecking experience. Tickets not being delivered until the last minute, so when the plan changed, I could not resell the tickets. Even after receiving the tickets, sometimes I could not view the ticket. Customer service was hard to reach because apparently my phone number was not 'on file' after I asked customer rep to update my info. Overall it worked out, but I never felt 'secure' with the ownership of the tickets until the moment after I scanned them at the venue. I would try to avoid using this app/site for tickets in the future.

Spoke to three associates on three separate calls and all three were outstanding. Haviar, Faith and John really knew their business and all three were so kind and helpful. It was clear that when I was talking to them my questions and concerns were important to them. You should give them a raise!!

Leiner R Was really nice and helpful. He recommended the seats and a good price. He even waited online the phone while I transferred money to my card. Very friendly and helpful, sounds really nice over the phone. Willing to find what you need, at a lower price. Willing to work with you. Thank you Leiner R

Mich was Awesome and a pleasure to speak with regarding my purchase! She was very kind, courteous, polite and showed empathy and was very patient and did not rush me with my purchase! She went the extra mile to make sure I was comfortable and completely satisfied with my purchase! She's definitely a keeper for the company!

I purchased a parking pass and it wasn’t delivered in time. I was unable to use it and had to pay for parking at another location and pay for it. I requested a refund and was denied. Displeased with having to pay for parking twice. Vivid seats should refund me.

Our concert ticket purchase was great. However, the secondary offer they provided for parking at the event was a bit confusing and then, we did not get the parking lot link until 8:14 PM, the night of the event! The event started at 7:30 pm. We had arrived at 5:30 since we had 6 PM dinner reservations on site, and no link to get into the orange lot to park. All I had for proof was the order number from my confirmation page. The lot attendant needed the actual scan link.

The Sphere employees directing people to leave the venue outside were rude and Inflammatory. They were yelling at people to leave the property immediately from the West entrance. I became separated from my wife and was standing about 50 feet from the door trying to find her. The person kept yelling at me to cross the curb instead of looking for her. This spoiled my entire experience for me.

The ceiling lights obstructed our view of the stage AND then we could not see the big screens on either side of the stage. (Section 404, Terr Concourse). We could not see the top portion on the big screens on either side of the stage. We could not see the back of the stage. The seats were good. Just may want to note “partial obstructed view”. It’s possible the lights change for every performance… I just wanted to note our experience.

Vivid Seats is my number #1 source for all my entertainment needs. From my local to out of state outings Vivid Seats will have you cover. They have great seat selections at reasonable prices. I highly recommend Vivid Seats for a 100% satisfaction on your next entertainment outing. With great customer service to easy online transactions, it makes it a very comfortable experience.

The price that you display to hook a buyer and then the amount you charge at the end in service fees is absolutely unacceptable, then customer service is not very good either, I will try my best to never have to use your service again because it definitely takes away from the fan experience and I will advise others of the same.

I was able to easily scan my tickets with Apple Pay and walk in. I enjoyed the show thoroughly. Would definitely use Vivid Seats as a trusted app for any other tickets I'm interested in. I also received a reminder before the show and the tickets popped on my screen which was very helpful in finding my seats.

I always use Vivid, I had the tickets the day before, and then when I got to the game they would not show up. The box office said they had been having trouble all day with vivid. The seller did not embed the link properly and so I ended up having to buy tickets on Ticketmaster instead after the game was halfway over. Is there a way to get a refund? I spent $129 and it went to waste because the seller did not do what they were supposed to. Then when we called, the seller sent it correctly after we had already purchased new tickets and the game was halfway done.

We are from all the way down in Mississippi and travelled all the way up to Kansas to catch this amazing game. We had really fun and hope to experience another like it!!! We do plan on going to a lot of venues later in our planning year, so I hope this app fulfills what the others didn’t!

I paid over $300.00 for tickets to the Cleveland Orchestra last night to see Hillary Hahn. Hillary Hahn did not perform -- some young arrogant man who is not half the performer. I'm wondering how this can be made right. I would never have purchased the tickets if they were not advertising Hillary Hahn. I hate to call this false advertising, but I'm not sure what else to call it. Can I get some sort of credit or refund?

My parking pass had the wrong address on it and I ended up having to spend another 80 dollars for a different parking space after I had already spent 60 on the original one that’s why the three stars. The tickets for the game were awesome. Had a great view of the field. Had a great time.

I have purchased tickets from you guys before and this is the first time I had trouble accessing the tickets. We had to call several times to get the tickets transferred to us and it was very frustrating when we had 1 hr until game time and still didn’t have the tickets.

Great Experience! Me and my family went to a basketball game and it was awesome! The service and food was great. My kid even got to get a t-shirt that they were throwing in the crowd. Will definitely be back for another experience at Stetson University. Great game. Go Hatters.

I took my friend to a concert and we had another issue with Ticketmaster. Vivid Seats you rock. Being sent to Ticketmaster to retrieve the tickets while standing in line was embarrassing. The site had went down and I changed my password 6 times. Got out of line and Customer service solved the problem. Printing out my tickets from now on. Tired of this online mess.

This immersive experience at the Sphere is beyond description. It is an absolutely fabulous experience and highly recommended. Getting the tickets through Vivid seats was flawless. I had to contact customer service through the chat option and it worked fine. All my questions were handled efficiently. We would definitely consider using them again.

I bought tickets to the Pink Floyd laser light show in Westbury and my tickets never transferred over. I was unable to go to the show and got a refund. I bought these tickets on Christmas Eve and they were unable to transfer over. Do better Vivid Seats.

Vivid Rep was knowledgeable, efficient and, pleasant. I was Very pleased with the service and follow up. I would use the service again in the future as well as recommend to a friend. My experience with Vivid Seats was extremely positive! VIVID Seats will be the number one spot to secure seats in the future.

I contacted Vivid customer service and was connected to an extremely nice lady who answered every question I had. She was the most pleasant per I've ever worked with on this type matter and understood my concerns completely. I want to compliment this person very highly as she was absolutely wonderful. I wish I had her name but I do not. Thank you all very much.

Could not log in. App msg said something went wrong, try later. Customer service chat required a code number be emailed to me but every time I left the app to get the number the chat dropped out. Finally figured out that my VPN was turning back on after I’d manually disabled it. Googled it and was able to finally log in and get my tickets. A very aggravating hour of my life wasted.

William was very informative and helpful throughout the process. He answered all of my questions and was able to secure tickets I needed at a reasonable price. The tickets appeared in my inbox immediately. I would definitely consider using Vivid Seats in the future.

Vivid Seats webpage 1) Did not auto apply the discount at checkout that it said it would for sharing my email address with its pop-up for being first time user. 2) Blipped from my payment page while typing in payment info to select tickets - even though I had been trying to pay for the better and cheaper tickets had originally selected. 3) When selected new tickets, charged me for tickets but didn't process an order - so charged but no tickets. 4) When first called in left on silent hold for 40 mins. 5) Called in again on another phone and issue resolved quickly. Total purchase time was 1 hour 11 minutes for 2 nose-bleed level tickets.

I called in for information on some tickets at T-Mobile Arena. Lovely got me the answer quickly. The tickets I wanted were not available in the amount I needed so she then found suitable tickets for me with a discount. I am very pleased with her customer service. I would not hesitate to call in again for more tickets purchases.

Was a joy to purchase tickets from Marlo! I needed to purchased multiple tickets for multiple locations with the arena. He was extremely thorough, patient, knowledgeable, thoughtful and kind! If only other representatives from other companies provided such outstanding service as he did. True asset for Vivid Seats! Will purchase from again!

Vivid is a third party reseller who will sell you tickets to any event, even when they are not the contracted sales distributor BUT they will over-charge you significantly for this services. There is not way to return or resell the tickets with them. They sold me $53 tickets for $140 each.

This is DISGUSTING! Purchased tickets and were given lesser tickets in a whole other section. They didn't even ban the seller! How are people in foreign countries allowed to buy up all our tickets to local events and scam us!!!

Well I've always bought on Ticketmaster as I have an account. So when they got transferred to me, me and my girls went to the game and at the entrance, they wouldn't let us in because there was no bar code. So I had to stand outside in the cold to download 2 apps. After 20 min the app finally worked and we got bar codes and we're able to get in. But we missed the intros, pre warm up and the 1st quarter of the game. But besides that, game was a lot of fun and the seats were great.

I appreciated having a live person available so quickly when I called. She was gracious and did a good job of repeating my concern to ensure that I knew I was understood. She was able to reach out to the ticket seller who resent the tickets to the AXS app within a half hour. I felt very relieved to have the issue resolved so easily. Thanks much.

I had a delightful conversation with Lovely, who made securing tickets to see my favourite comedian a breeze! Her friendly demeanour and helpful insights enhanced the experience, turning an ordinary task into a joyful moment. I want to thank her for her kind and excellent communication and answered all of my questions.

Wayne called and upgraded my tickets. So helpful. He made sure I got new upgraded tickets and explained the whole process. Very nice and helpful. Thank you. He explained that I could keep my old tickets or sell them. He made sure I received them. I have been using Vivid for years and love the app and would highly recommend to friends.

Had an issue with tickets purchased. Bought 4 seats in one row together and was sent 2 in one row and 2 in another row (15 rows away). Called helpline and they were extremely helpful, very professional. Although I had to go through the process of transferring the tickets back to them and getting new tickets issued, they stayed on the phone with me and fully walked me through the process. Issue was fully resolved and the sets were awesome.

I bought some tickets for a couple events for cheap but other the sales taxes which was the amount of buying an additional ticket. I had an issue getting my tickets to come up on my phone, help chat came to the rescue and fast. Thank you for the support again..

I ordered tickets through Vividseats for a Rochester Americans vs. Syracuse Crunch AHL hockey game in Syracuse, NY. We live in Niagara Falls, three hours away. When we got to the game, early thank God, and went to the app there were no tickets available on the app itself. Other secondary market ticket services I use have the tickets available on their app. Instead, Vividseats did not give me actual access to my tickets directly through my app but instead sent the tickets through Ticketmaster, the original vendor of the Crunch tickets. Bigger problem, Vividseats never actually sent the tickets to Ticketmaster. I had to jump through hoops and end up going into the game more than 20 minutes after game time and with two goals already having been scored before we got my tickets.

Well spoken. Answered my questions with ease. Gave me assurance that he would be there if I had any further questions or concerns to call back. He explained what was required of me and what I was needed of me when I got the email. What the emails would inform me of and my steps would be.

This feedback is for Laura C - she was hands down the best sales rep I have ever spoken to! I was having issues purchasing tickets online and in the app for an upcoming sporting event so I figured I would call to see if I could purchase over the phone. I was connected with Laura C. who was very friendly, personable and helpful! She asked me about being a fan, made the purchasing process extremely easy, and was overall a joy to speak to! She was able to assist me in purchasing my tickets and explained very clearly the process on how to access my tickets once confirmed. This was my first time purchasing tickets through Vivid Seats, and it certainly won’t be my last! I wish I could speak to Laura every time I need to purchase tickets - she was absolutely outstanding!

I wanted to use store credit to purchase tickets to a sporting event yet I could not find a place on their website to use the code that was given to me. So I called and my customer service representative Hannyfaith helped me to purchase them. She was very friendly and informative with every aspect of the game tickets and venue. Excellent job and I greatly appreciate Hannyfaith and VividSeats.

I made a mistake purchasing my tickets and only purchased 1 instead of 2. Richard and Sam both did an excellent job fixing my error and helping me purchase 2 tickets next To each other. They gave me a credit for the single ticket I purchased and they applied it to the purchase of the 2 tickets so there was no extra costs to me.

Efficient electronic transfer process. Everything worked smoothly! Easy to navigate, select and purchase seats for the game that we wanted. We even pre-booked our parking pass with good directions and instructions provided. We would definitely use this site again and now that we have the app, it will be even quicker and easier to use next time.

Great customer service experience with no wait time. I spoke to Juan on the phone this morning and he was incredibly knowledgeable and patient to assist in my purchase of concert tickets to see the Eagles and NCAA basketball tickets. Juan is the real MVP. Thankful for him and excited for my upcoming events!

Unfortunately y’all will let anyone sell tickets to an event and allow them to not deliver them causing undue expenses to fans that took off work paid for travel plans and ultimately didn’t revive the tickets and therefore were not able to attend the event that we invested the time and money to attend. Y’all’s response was an merit less apology that solved no issue. The point of selling tickets to the public is to a tually let them receive the tickets to attend the event that was paid for plus the fees y’all charge.

Awesome help - very professional, friendly and wanted to make sure I received everything I needed. This is my first time purchase with Vivid Seats. I would purchase tickets from Vivid Seats again if all the agents are as professional and friendly as Andreas. He was so helpful and did a great job!

Vivid Seats is a downloaded app on my phone, and we use it for various concerts or entertainment venues. I use them two to three times a year. The app is very user-friendly. I have utilized the reward system and that's the reason they keep getting my business. It's good. I use it to apply towards concerts for my wife or my family. Vivid's reward system is highly beneficial as compared to its competitors.

Thanks for upgrading tickets. Service was fast and the rep was very good and told me everything I need to do to get tickets. I will continue to buy tickets from Vivid seats. Again thank you for upgrade. I will continue to tell anyone that I know about these products. Thanks again.

Vivid Seats is a SCAM!! I bought tickets marked "FANTASTIC" and they turned out to be the same tickets, that was not fantastic, I could have purchased directly on Event Site and NOT paid a $30 Service Fee per ticket. DO NOT EVER BUY AN EVENT TICKET WHERE YOU CAN NOT SEE SECTION, ROW, SEAT #.

Excellent app for tickets. The prices are the best and fair. They even offer parking arrangements for the event. Another great thing about Vivid is the security encryption so your tickets do not get picked off. We had a great time thanks to Vivid Seats. I checked other sites to see if the tickets were cheaper and they weren't. Get Vivid Seats app for best prices and service for any event. Highly recommend it.

Tickets were affordable and received electronically well in advance of the game. Made the whole experience of taking my family to the game both convenient and enjoyable! I appreciate the email alerts as the ticket became available and the application is seamless and easy to use. I will use Vivid Seats app again for future event purchases.

The buying process was simple and made me feel secure and safe! When the tickets were ready to transfer, the process was super simple and fast to do! The rewards program that Vivid seats has makes me want to be a loyal customer. Vivid seats is going to be my go to for any tickets that I may need in the near and far future!

Thank you!! My daughter and I have been trying to see this show for a long time. The seats were great for this event and pricing was reasonable. The ticketing process was so easy and tickets were electronically delivered very quickly. This was my second time using Vivid and have had a great experience each time! Will definitely use Vivid again.

Easy process and easy to navigate. Overall a great experience. We got what we paid for, great seats and great view. We will do it again. Looking forward for the next time. Without a doubt the way to go.

It was not clear when purchasing the tickets all the steps that would be required on my part to actually receive the purchased tickets. I was very irritated by subsequent emails advising I might get additional emails from various sources and need to download apps and create accounts and passwords. There was a time lag between my purchase and the actual receipt of the tickets that was slightly longer than indicated. In the end I got my tickets but I will not use your service again. I'm also irritated by the subsequent solicitations trying to sell me a parking space 12 miles from the event's location.