Vivid Seats Reviews

Thank you so much for going out of your way to give a shout out to Joyce! You rock, Tyler.

Hey Robin, we know you would enjoy the convenience of being able to access your electronic transfer tickets in our mobile app. Since we operate a marketplace and don't have any affiliation with this venue, we don't have the ability to generate tickets on their behalf. Your tickets were instead delivered via electronic transfer over the Pacific Northwest Ballet account manager. You would need to use their account manager to access your tickets, and once you do they may allow the option to add your tickets to a digital wallet if that's something they have the technology to scan for entry. In some specific cases we are able to link directly to tickets or provide you with QR codes in our mobile app, but in many instances tickets have to be delivered through the venue's official ticket distributor or account manager site or app instead. If you prefer to access your tickets in the Vivid Seats app, look for Mobile E-Ticket delivery types when browsing for seats!

Dennis, we truly value you and all our Vivid fans! Thank you for choosing us as your go-to destination for event tickets. We're always here for you, ready to assist whenever you need us!

Hi Taylor,

Thank you for taking the time to share your experience with us. We understand how disappointing it can be when plans don’t unfold as expected, especially for an event you were excited about. We noticed that during your initial contact, you indicated that you could see the tickets, and by your final call right before the event, you were able to access the barcodes, which are typically released closer to the event date as a security measure to prevent ticket duplication. We appreciate your patience during this process, and we're here to help if you have any additional questions or concerns. Your feedback is important to us, and we will continue to refine our communication to improve our service for all fans moving forward.

You're so welcome, Regine! We're proud to have been a part of getting you to your first-ever live concert, and helping you make some unforgettable memories!

Hi Krizysztof,

Thank you for your review regarding the canceled event in Worcester, MA, on December 6th, 2024. We're pleased to inform you that we reached out to you as soon as the event was confirmed canceled. We appreciate your cooperation in discussing this matter, as it allowed us to ensure you receive your refund promptly. If you have any further questions, please don't hesitate to reach out.

Hi Jennifer, thank you for your honest feedback about what happened at Delta Center the other week, and for taking a few minutes to talk to us over the phone so we could gather some more information about your experience. To clarify, we are not affiliated with Delta Center in any capacity and we do not generate tickets on their behalf, nor are we affiliated with Ticketmaster or SeatGeek. The venue switched their digital ticket partner from Ticketmaster to SeatGeek, and reissued all the tickets for this concert through SeatGeek. While the seller who provided you the original tickets did transfer your tickets through SeatGeek the morning of the concert, it sounds like there may have been some technical issues with SeatGeek that day which required the venue to manually confirm each transfer for anyone who bought tickets through a marketplace like ours to ensure that you had no issues getting to your seats. We're glad to hear that they were able to get this sorted out for you and that you didn't end up missing the headliner!

Thanks for choosing us here at Vivid Seats for helping you get tickets to Wild'N'Out! We're sad to hear the nachos were less-than-stellar, but we're not affiliated with the venue - so be sure to let them know directly if you want to.

Thank you for sharing your experience with us, Andreal. It sounds like you had a frustrating time, especially on your birthday, and we understand how disappointing it can be when plans don’t go as expected. To help prevent situations like this in the future, we recommend reaching out to us before the event if you encounter any issues, so we can assist you in ensuring that your ticket is ready for a smooth entry. During our investigation, we confirmed that the seller successfully transferred the tickets to the email address provided, so we encourage you to check your spam or junk inbox in case the email was directed there. Your feedback is valuable, and we appreciate your understanding as we work to improve our services.

Hi Cliff,

Thank you for sharing your concerns with us. We understand how frustrating it can be when technology doesn’t work as expected, especially at an event. Our tickets are offered with different delivery methods, and in this case, the tickets you purchased were mobile tickets that are viewable only through a web browser, as noted in the listing. We appreciate you bringing the parking pass issue to our attention, and we were able to investigate it further, resulting in a full refund for the parking pass. Your feedback is important, and we're here to assist you with any further questions or issues you may have.

Thanks for the compliments, Robert! We're always happy to help get you to the game so you can show your support for your favorite teams - that's our goal!

Hi Paula,

Thank you for your feedback regarding your parking ticket refund. We have investigated your situation further and are pleased to inform you that we have already processed a refund for you. We noticed you reached out through live chat each time, and we encourage you to also consider calling our customer service team, as this can often make the resolution process much smoother in situations like this. We appreciate your patience and hope this helps resolve your concerns.

Thank you for sharing your experience with us, Danielle. We understand how frustrating this situation has been, especially with the last-minute communication regarding your tickets. We attempted to reach out to you to discuss your concerns, but it appears there was an issue with the contact number you provided, which prevented us from getting in touch.

We would like to investigate this matter further and ensure that we provide you with a proper resolution. Please reach out to us via DM on any of our social media platforms, and we'll be more than happy to assist you. Your feedback is important to us, and we want to ensure your concerns are addressed. Thank you for your understanding.

Thank you for your ongoing support!

Great seats are just a click away! Thanks for choosing our app for your game event tickets!

Hi Ananda, we’re truly sorry to hear about your experience, and we understand how frustrating this situation has been for you. We want to take another look at this issue to see how we can assist you further. If you could please provide us with your order number via private message or reach out to us through social media by sending us a DM, we'll investigate what happened and do our best to resolve this for you. Your feedback is invaluable, and we appreciate your patience as we work through this matter.

We appreciate your feedback and apologize for any inconvenience you may have experienced. We looked into your order and can confirm that the event has been canceled. In this case, as stated in our Buyer Guarantee, you will be compensated for it. However, it seems like there is something unresolved on the order, so please contact us via DM on any of our social media platforms for an update!

Hey Vasa, thanks for giving Shamecia a shout-out! We've been hearing nothing but great things about all the help she's provided to fans like you, so we have to agree that she's fantastic. Thank you for taking a moment to leave us a review to tell us about your experience!

You're welcome, Landon! You're always in good hands with us here at Vivid Seats. We hope you had a fantastic time at the game!

Messiah, great times with friends are just a click away in our app! Thanks for choosing us as your go-to app for event tickets!

Rest assured, every order on our platform is backed by our Buyer Guarantee! This means that if anything happens with your order, we'll work closely with you to ensure you're taken care of!

Thank you for sharing your experience with us. We're truly sorry to hear about the frustration this situation caused you. After reviewing your case, we can confirm that the tickets were successfully transferred and accepted by you. While we understand how disappointing it must have been to miss the event, it seems the issue arose during a later transfer that you attempted to make, which is outside of our control. We strive to make every fan's experience a great one, and we regret that this wasn’t the case for you. If you have further questions, our team is here to help!

Amanda, thank you for sharing your feedback, and we truly apologize for the frustration you experienced. We understand how disappointing and stressful it must have been, especially after preparing for your event. We're glad we were able to finalize the investigation, and as our Buyer Guarantee states, we’ve already compensated you for the inconvenience. Please know that we are committed to ensuring this doesn’t happen again, and we appreciate your patience and understanding throughout the process. Thank you again for working with us to resolve this, and we’re dedicated to providing you with a much smoother experience moving forward!

Hey Gordon, we sincerely apologize that the seller provided you tickets without barcodes, and that we were unable to reach them until after the event had already started. We want to assure you that our agent did not disconnect the call on purpose, and based on their report it sounds like the call dropped out while they were trying to find you replacement tickets. We appreciate you having let us know about the issue and for your patience while we resolved this for you. You've been refunded in full as we discussed over the phone the other day, and we hope you'll consider giving us another chance to help you and your wife get to an amazing event in the near future.

Hi Raedele, thanks for the glowing recommendation! We hope you've been checking out the Game Center, since we recently had a Billie Eilish giveaway. Definitely keep your eyes out for some great deals and more.

Thank you for your feedback! We appreciate the opportunity to clarify a few things to help you understand the situation better. The tickets you receive are sourced from sellers who originally purchased them on the primary market. To transfer these tickets to you, they must use those primary platforms, which is why you need to download an additional app. Our role is to facilitate the connection between you and the seller, ensuring that the transfer process goes smoothly and that you have all the information you need to accept the tickets. If you have any questions or need help, feel free to reach out to us anytime!

You can always count on us to have your back, Ashley! Thank you for giving us a chance to help you get into the show.

Hello, Asia! Thank you for sharing your experience with us. We truly empathize with the difficulties you encountered, and we understand how frustrating that must have been for you. We want to provide some clarity on the situation. Our aim is to keep you updated throughout the process, which is why we reached out as soon as there was news about your transfer. Our seller informed us that the original link was no longer active, and they have since resent the tickets to your email. We also sent you an email notification to ensure you knew which tickets to use, helping you avoid any errors like the one shown in the screenshot. If you ever have any questions or concerns, please contact us before the event so we can assist you in time!

Hi Anne, thank you for taking the time to share your thoughts with us; your feedback truly matters! We completely understand your concerns about the service fees and the ticket delivery process. To provide some clarity, our service fees vary due to changes in supply and demand, which means they can fluctuate. Our primary aim is to ensure a secure transaction and timely delivery of your tickets, and these fees play a crucial role in that. As for the ticket delivery, our sellers must wait for the primary market to release the tickets or enable the transfer option before they can send them to you, which is beyond our control. We appreciate your understanding and hope this information helps ease your concerns!

Hi Abby, we're glad you had a fantastic first experience with us as your source for tickets! If you're ever worried about your tickets or order, you can always give us a call, live chat with us, toss an email our way, or even send us a DM on social media for assistance!

Hi Dan, please accept our sincere apologies for the frustration and inconvenience you experienced with your ticket order. Your honest feedback about your experience trying to get some answers from our customer service team regarding the delivery delay is invaluable to us. We pride ourselves on the quality of our service and will take this feedback into account to make improvements moving forward. We reached out to you today by phone to confirm you got your ticket in time for you to make it to the concert despite the delay, and that we're glad you had a blast! We're happy to report that we were able to provide a positive resolution, and can't wait to help you get to see some of your favorite live music acts next year.

Kaysa, thank you so much for your feedback! We're really sorry to hear that you weren't able to attend the event; we completely understand how disappointing that can be. To ensure a safe and seamless experience for both sellers and buyers, we have certain requirements in place for individual ticket sellers. However, you can always choose to resell your tickets on other ticket marketplaces, as many of them do permit the resale of electronic tickets. While we wish we could assist you with the resale, we hope this information will be useful for you down the line!

Pure excitement is what you should be feeling every time you get tickets with us, Jocelyn! Thank you for taking a moment to share your feelings about your first time with us. We can't wait to see what you decide to go see next!

We love to surprise and delight fans like you, Brock. Thank you for being a loyal Vivid Seats fan. We're happy to hear you had a fantastic time at the game!

We're glad you gave us a chance to show you why we're the best source for tickets, Jeannate! You can always count on us to have your back - and your seats!

You're always in good hands with us, Kevin. We want to make sure you're able to get into your event -experiencing life live is the point, after all!

Hey Elaine, we're glad you had an easy time gifting your dad some sweet seats! We disclose the service fee as separate from the ticket price - that's what the seller gets paid for delivering your tickets - because we value transparency about how much of your order goes to our operating costs. While the convenience of digital tickets is sweet, there's a lot of back-end infrastructure and human effort that goes into making that experience as seamless as can be! We hope you take advantage of all the ways we help support fans like you and your dad get to enjoy some amazing live events, like our Rewards program, Game Center & Giveaways, and even some sweet discounts from time to time.

Karla, we’re all about making sure you’re rewarded for purchasing tickets through our app! We're so glad you enjoyed the upgraded seats, and we're always here to be your go-to destination for event tickets!

Mira, our team is always here to make sure you are good to go for your event! Thanks for letting us show you we care about you and all our fans!

We truly value timely ticket delivery for events, and your feedback is essential in helping us improve. After reviewing your order, we found that your tickets were sent to you on the same day you made the purchase. We noticed that you contacted our support team after the event had already started. We always encourage reaching out to us before the event begins so we can help you troubleshoot and find your tickets. We understand how frustrating this experience must have been, and we sincerely regret not being able to assist you sooner. We hope this information provides some clarity regarding the situation!

Hi Alexander, it sounds like you've had a frustrating time trying to discuss your order total and the price breakdown since you did not spot this information during the checkout process. We display the fees prior to purchase as part of the full price breakdown which details the quantity of your tickets and the listed price (which is set by and paid to the seller), the service fee (broken down per ticket), and any applicable sale tax or delivery fees depending on the location of the venue and the delivery method of your tickets. All of this information is available to review before you submit and finalize your order by clicking the Place Order button at the bottom of the page.

While it is true that we offer fans the opportunity to resell their tickets on our platform, only certain formats of tickets are currently accepted for listing by fan sellers (folks like yourself who are maybe not as experienced with reselling tickets). Since these tickets are not being issued in a format that we permit you to resell with us, you would have to list them elsewhere or arrange a sale independently via social media. We suggest this course of action for various reasons where you may no longer want your tickets and those reasons don't fall within the scope of our Buyer Guarantee or Terms of Sale, because we want you to know that you have that option.

Despite any frustration you may still be feeling about not spotting the fees before you submitted your order, we'd like to emphasize that you've secured tickets for the game, and you're bound to have a fantastic time watching some Spring Training sessions if you choose to use your tickets. If you decide you no longer want to keep these tickets, reselling is a fantastic option for you to recoup some or all of your order total at your discretion. We hope you have a better idea of where to find all of your order information before you place an order in the future, and that you'll be able to find a resolution from the available options we've described that works best for you.

Hey John, that was Shamecia you spoke with that night! We'll be sure to let her know that you appreciated the level of care she showed when helping you with your tickets. Thank you for the review!

Hi Veronica,

It's always good to hear positive feedback about live events! As a Ticket market place we understand that we may operate differently than other platforms, but our goal is to always provide the best experiences. We're delighted to hear that you and your parents had a great first time experience using our service. We hope to be of service to you again in the near future.

Hi Carlos, thank you for sharing your feedback with us. As a ticket marketplace, we don't have access to seat numbers prior to purchase, as this information is typically provided by the seller after the tickets are delivered. However, rest assured that we can confirm that your tickets will be adjacent to each other.

Hello Britt! Thank you for taking the time to leave a review. We're glad we had the opportunity to speak with you and provide a resolution to your concern regarding your ticket purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Hi Marissa. Thank you for taking the time to leave a review. Upon reviewing your order, it appears that the standing room only note was provided in the listing in the notes section. We understand the frustration behind not having actual seats, but our sellers provide specific notes in the listings to make our customers aware of the type of tickets they are purchasing. If you have any questions in the future regarding what a certain seat or listing means, you can always reach out to our customer service team or on any of our social media platforms.

We really appreciate your wonderful review! We’re delighted to hear that we could make your shopping experience smooth and enjoyable. We're especially happy to hear you liked our surprise upgrade! Your recommendation is incredibly valuable to us, and we’re grateful for you spreading the word to your friends and family. Thank you for being a Vivid Seats Rewards member!

Thank you for your continued loyalty, and we can’t wait to help you with your upcoming events!

Thank you for sharing your experience with us; it truly means a lot. We strive to ensure timely delivery of tickets, which is why we took the time to investigate what occurred. We found that your parking pass was emailed just two minutes after the order was completed, and that email contained a link to access it. We noticed that you reached out to us through live chat when you arrived at the parking lot, but unfortunately, our agent didn’t receive a response from you while trying to assist. Please remember, we’re here for you through phone, email, live chat, and social media, and we encourage you to reach out again if you ever find yourself disconnected or in need of help!

Wow, thank you so much for sharing your fantastic experience with us, Matt! We're over the moon to hear that you had a great time at the game and that Vivid Seats made it easy and affordable for you to enjoy the event with your old college roommates. We're glad to hear that Ticketmaster was able to transfer the tickets seamlessly to your phone. Your enthusiasm for life and good times is infectious! We'll keep doing our best to make ticket-buying a breeze for you and your amigos, and who knows, maybe we'll even help you score some sweet taco deals along the way. Thanks again for your awesome review - we can't wait to help you plan your next adventure!

We truly appreciate you taking the time to share your experience with us; your feedback is very valuable. After looking into your order, we discovered that the seller transferred the tickets on the same day the order was made. The transfer was sent to the registered email address and included a link to access the tickets. We regret to see that you didn't reach out to us on that day for assistance. We always encourage fans to contact us before an event if they haven't received their tickets, so we can help locate them. If you have any further questions or concerns, please feel free to get in touch!

Hello! We understand that you may have experienced some inconvenience with your recent purchase. It is possible that the order was cancelled due to an issue with your payment method, which means you were not charged. We suggest contacting your bank for more information, as they may be able to provide additional details. Please note that you were not charged for the canceled order, and the hold will eventually be released from your bank statement. If you have any more questions or concerns, feel free to reach out to our customer service team or connect with us on social media for further clarification. Thank you for bringing this to our attention.

Lily, we truly appreciate your amazing review! It brings us so much joy to know that your experience was excellent from beginning to end. We're glad you found it easy to connect with our customer service team and received the information you were looking for, as well as having a hassle-free time locating your seats at the event. Thanks for the five stars!

Hi Lukas! Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Vivid Seats and that your tickets arrived timely. We strive to provide a seamless and enjoyable ticket purchasing experience for all of our customers. We look forward to serving you again in the future. Thank you for choosing Vivid Seats!

Thank you for sharing your experience with us, Maxim. We understand your frustration and are here to help. After reviewing your order, we see that our representative provided information on the estimated in-hand date for your tickets. This date may change earlier based on when the venue makes the tickets available to be transferred out. An order confirmation and a password reset email were sent during your interaction with our agent to ensure you have access to your account. We appreciate your feedback and understanding in the matter.

Deanna, thank you so much for your wonderful review! We're thrilled to hear that our agent was able to assist you and provide the exceptional service you deserve. We understand how frustrating it can be when issues arise, and we're glad to know that your concerns were resolved quickly and to your satisfaction. We truly appreciate your patience and kind words. If you need any more help in the future, feel free to reach out. Thanks for choosing us!

Hi Charlesa! Thank you so much for the recommendation! We're glad you found our seating descriptions accurate and prices unbeatable. We strive to provide a seamless and enjoyable ticket purchasing experience for all our customers. We look forward to serving you again for your future ticketing needs.

Eduardo, thank you so much for the fantastic 5-star review! We’re thrilled to hear that you had a great experience at the event. Our goal is to deliver unforgettable sports experiences for friends and family, and we’re so glad we could help you enjoy the game. We’re always here to provide excellent tickets for all your future events. Looking forward to serving you again!

Adam, your opinion is valuable to us! We understand your concerns, and we’d like to take a moment to share some info to help you understand more about our fees. 

These fees support essential services tied to your ticket purchase, including our Buyer Guarantee, which ensures prompt delivery and compensation for cancellations. They also cover ticket authentication to prevent counterfeits and ensure you receive a legitimate ticket. Additionally, the fees contribute to a secure transaction process, providing peace of mind for both buyers and sellers, and ensure access to dedicated customer support for any issues.

We appreciate your understanding as we work to provide a safe and reliable service for you and all fans!

Kimmberly, amazing events are what we’re all about! We truly appreciate your rave review and want you to know we’re committed to delivering exceptional customer service with every order. Don’t forget to sign up for our rewards program to earn great perks for buying tickets through our app!

Kevin, we work hard to ensure you get the best seats at the best prices in the ticket market! We truly appreciate your positive feedback and thank you for choosing our ticket app as your go-to for event tickets!

We sincerely regret the disappointment and inconvenience caused by the issues with your account. While we are unable to control access to your ticket account, including any Wi-Fi or cellphone reception problems, we always recommend downloading your tickets ahead of time to avoid such issues. After reviewing your order, we see that our team attempted to assist by retransferring your tickets due to you not being able to access your email. We successfully facilitated a retransfer to the new email you provided. Unfortunately, we are unable to refund the order, as the seller has already completed the retransfer to the updated email. Please know that we are always here to assist with your ticket needs and will do our best to support you moving forward. Thank you for your understanding.

Deuel, our priority is always to take care of our fans and ensure your tickets are delivered on time for your event! We work closely with our professional sellers to provide upgrades whenever possible and offer the best seats at the best prices. Thank you for choosing our ticket service and we’re here whenever you're ready for your next amazing concert experience!

Angie, we're here to make your ticket-purchasing experience as easy as possible! As fellow sports fans, we work hard to ensure you're all set for your favorite sporting events. Thank you for choosing us!

Our goal is offer tickets for every budget, so that every fan can see their favorite events. Thanks for the positive review of your experience!

It delights us anytime we hear that a fan like you earned a reward, Irving! We created Vivid Seats Rewards because we want to give back to you. Enjoy your next show!

We sincerely apologize for the hassle and stress you experienced in receiving your tickets, Naomi. The majority of our orders are filled without issue, but in this case, replacements had to be found. We regret the time it took to resolve this matter, but we're glad we could get you to the show. We hoped you still enjoyed the show.

We're glad to know that you and your buddy had a great time thanks to our tickets! We appreciate your five star rating.

We look forward to providing you the same convenience and excellent service! Make sure to enroll in Vivid Seats Rewards so you can earn discounts with future purchases.

We sincerely apologize that you had trouble entering the game and can only imagine how frustrating that must have been. We take the integrity of our tickets very seriously, so we are currently investigating what happened. Once our research is concluded, we'll reach out to you with a resolution. We greatly appreciate your patience as we work to make this right.

Your recommendation is greatly appreciated! Word of mouth from real fans is the best advertising.

It's distressing to us that you couldn't see the show, Melinda, and we profusely apologize. Though these incidents are rare, we take them very seriously since we know how important these shows are to fans. After investigating what happened, we resolved in your favor. We hope this made up in some small part for your disappointment.

Thanks for providing this feedback on the direction button, and we apologize for the inconvenience. Our app team is constantly working to improve the features and provide more convenience to fans.

We're glad that you're seeing the benefits of Vivid Seats Rewards! While fees may not be a cause for joy, it's through them that we're able to back our Buyer Guarantee and programs like Vivid Seats Rewards.

Erica, we truly value you and all our Vivid fans! Thank you for being a loyal rewards member and for sharing your feedback. Keep an eye out for more exclusive perks, like free tickets or surprise upgrades, as a thank-you for being such a dedicated ticket purchaser!

Cynthia, we're dedicated to making sure our fans are ready for their events! Thank you for using our ticket app and we’re thrilled to have you as part of our ticket community!

Your feedback is greatly appreciated, so thank you for sharing it. We took the time to review the order details because your concerns are important to us, and we wanted to ensure everything was addressed properly. We can confirm that the seller sent valid tickets to the email we have on record. Upon looking into your contacts, we found that the issue you encountered was linked to the primary market's platform, which is why we recommended reaching out to them for further assistance. We hope this helps to clarify the situation!

Scott, we understand your frustration, and we would like to look into this for you. Here at Vivid Seats, we work to address all our fans' concerns and look into their order inquiries further. We looked into this for you and have attempted to reach out via phone. We looked at the seller's proof of transfer thoroughly and see they sent the correct tickets to you. It seems that the original seats may have had a press box issue with the view. It appears the team/venue may have adjusted your seats away from the press box as a courtesy due to the press box issue. Please reach out to us via social media DM if you would like to discuss this further!

Jorge, We sincerely regret the disappointment and inconvenience caused by the issues with your account. While we are unable to control the venue experience, including any Wi-Fi or cellphone reception issues, we always recommend downloading your tickets ahead of time to avoid such problems. It appears that our team was not contacted regarding this issue, and it seems to be related to your AXS account. For further assistance with this, you would need to reach out to the box office or AXS directly. Please know that we are always here to assist with your ticket needs and will do our best to support you moving forward. Thank you for your understanding.

Janell, we always strive to assist our fans who are experiencing issues with their tickets and make sure our award-winning team is here to help with any order concerns. After reviewing your order, it appears that the rescheduling of the event is the reason behind the issues with your transfer. This seems to be related to a Ticketmaster account issue. For further assistance, you would need to reach out to the box office or Ticketmaster directly. Please know that we are always here to assist with your ticket needs and will do our best to support you moving forward. Thank you for your understanding.

Hey Michael, we're sorry you ran into an issue with your seats! While the tickets you were provided were clearly valid for entry, we're not sure how someone else obtained tickets for the same seats. We appreciate you letting us know about this so we could investigate, and we reached out to you today to discuss the resolution that we settled on based on the information we could find. We hope you were still able to enjoy your time at the show and that your birthday was otherwise fantastic. Thank you for trusting in us to make this right for you in the end!

We apologize for the frustration you experienced with your ticket delivery issue, as that's not at all what we want our fans to feel. Reviewing your order, we see that we did a thorough investigation of the issue, and the seller confirmed the tickets were transferred and accepted. We advised contacting the venue because the issue you experienced was not an error on the seller's side, so we were limited in what we could do. Still, we regret that our investigation took longer than you anticipated.

David, we’ll be sure to let Mara know they truly knocked it out of the park! Our goal is to deliver VIP-level service with every order, ensuring all your concerns are addressed. Thank you for letting us show just how much we care about you and all of our fans!

We're disappointed that you had trouble accessing your tickets and had to spend time sorting that out. If you ever need assistance with your tickets, please know that our customer service agents are available over chat, email, phone, and social media to make sure that you can see your tickets. We're here to help!

We understand why you're upset, Kayla, and want to shed some light on what happened. When your daughter accepted the tickets, they left the seller's account. It's not that we wouldn't re-send them; we could not, because the seller no longer had anything to send. We weren't able to refund because the tickets she paid for were received and accepted, as we guarantee. As a courtesy, though, we replaced your order with new tickets in recognition of the bind you were in.

Thanks for letting us know how much fun you had via the tickets you bought from us! We're in the business of providing fans with great memories.

Thanks for spreading the word online and offline about how easy it is to use Vivid Seats!

When we say that we guarantee your tickets will be valid and authentic, we mean it! Thanks for letting everyone know the truth.

Thank you for sharing your experience with Vivid Seats. We're sorry to hear that you were disappointed with the seats you received for the Hamilton show in San Francisco. We understand that you were hoping to get better seats than the official site, and we appreciate your loyalty to our marketplace. However, as a ticket marketplace, we do not have direct control over the tickets or seat numbers. Unfortunately, this means we cannot provide specific seat numbers in advance. We can only guarantee that seats purchased together will be together, unless otherwise noted. We recommend reviewing your tickets once you receive them to find out your exact seat numbers.

We understand that fees can be aggravating, Richard. Every ticket site has fees, and we take care to make sure they are displayed prior to purchase. We can assure you our fees are below 50%, and they do ensure we can fund our customer service and ticket operations.

We apologize for the trouble that you had locating your second ticket, Philip, and know that was frustrating. We appreciate you providing us more detail over the phone and will investigate this further. Once we have a resolution, we'll reach out once more. Thanks for your willingness to allow us to make it right.

Fans often single us out for how fast and easy we are, and we're glad to hear you confirmed it!

We're happy that our app features helped you find just what you wanted! We look forward to helping you out again.

It's our priority that fans get the assistance they need in the rare event that they run into issues, and we're sorry you felt you didn't get that. Reviewing the order, we see that our agent replied to your email with extensive troubleshooting steps to locate the tickets we sent on October 18. We didn't receive any reply back indicating further issues, but please know our team is here to work with you until your issue is resolved. We want to make sure you see your favorite team!

We guarantee that our tickets will be sent in time and regret that they weren't located, Kim. To uphold that guarantee, we require sellers to provide proof of transfer. The seller did so, confirming the tickets were sent on time to the email address you gave us. We see that our agent attempted to assist, but the chat went idle. Still, we're relieved to hear that you were able to see the performance.

It pains us to hear that your trip was affected by this trouble with your tickets, Christy. Please know that we have a highly trained customer service team that is on hand to help you gain access to your tickets if you run into any issues. We can be contacted via multiple platforms such as phone, chat, and social media. Our mission is to make sure you get into the game!

Hi Diana, that sounds like a disappointing experience for sure, and especially not one you would want for a surprise gift for someone you care about. We're not affiliated with the venue in any capacity, so we can't account for any errors they may make with the seating arrangement, but it sounds like your view may have had an undisclosed obstruction as a result of the movement to a different location. We want to connect with you to get some more information about what seats you were provided via electronic transfer, and what exactly happened when they moved you to a new location. Please follow up with us here via private message, or send us a direct message over our official Facebook, Instagram, or Twitter (X) accounts so we can discuss this further. We're here to help!

We regret that you couldn't locate the parking pass, William. We're serious about our guarantee that tickets will be sent in time. To make sure that happens, we require our sellers to provide proof that this was done. They confirmed the pass was sent half an hour after purchase. Still, we're sorry for the frustration that this experience caused.

Thank you for taking the time to provide your feedback; it truly helps us enhance our services. We're sorry to hear about the difficulties you encountered while trying to place your order. We would love to learn more about the challenges you faced so we can work on preventing them in the future. Please feel free to reach out through our Contact Us page on our website or send us a direct message on any of our social media channels. We're always here to assist you!

Thanks for your understanding!

Hello, there! We're sorry to learn about the difficulties you've encountered with your order. It's important for us to address your concerns, but unfortunately, we couldn't locate your order in our system. Please feel free to send us a direct message on any of our social media channels or respond to our private message here, and we'll be more than happy to assist you further. We look forward to your response!

Hey there, Elijah!

Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important it is to receive timely and accurate information, especially when it comes to payments. We’ve reviewed your case and can confirm that your payment was successfully processed on 12/2/2024. We deeply regret any confusion or miscommunication that may have occurred during the process. Please allow 7-10 business days for it to be reflected; if you have not received it by then, we recommend checking with your bank or payment provider to ensure there are no issues on their end. However, we are more than happy to assist you further if you continue to experience delays.

We value your feedback and will work to improve our service moving forward. Thank you for your understanding, and we hope you'll reconsider selling with us again in the future!

Thank you for sharing your feedback, and we're truly sorry to hear about the challenges you faced with attending the Detroit Lions Thanksgiving game. We understand how disappointing it must have been to miss the event and the impact it had on your plans. We’d like to clarify that your tickets were sent 2 days prior to the game, as we always make sure to deliver them as soon as the venue releases them. If you were not able to resell your tickets with us, you are always welcome to resell them through any secondary marketplace that allows ticket resale. While eligibility for reselling through our platform can vary, we aim to provide options for our customers to recoup the value of their tickets when they can no longer attend.

We appreciate your review and hope this information can help clarify things!

Hi Elliot! It warms our hears that Jordin was able to assist you in finding replacement tickets and ensuring that you received them in time for your event. It sounds like he went above and beyond to make sure you had a great experience, and we're glad to hear that his dedication paid off. We're lucky to have Jordin on our team, and we appreciate you taking the time to share your positive experience. We hope you had an amazing time at the event! See you at the next one!

Hey Jordan! We're filled with joy to hear you had a blast at your first Lions game with us! Our payment plan option definitely makes it easier to snag those great seats without breaking the bank. Thanks for the recommendation. We can't wait to assist you with your next game soon!

It pains us to see the trouble you experienced trying to claim your tickets and in trying to get assistance, and we apologize for that. If the seller was at fault, we want to make sure to make it right, so please DM us on any of our social media platforms so we can investigate this more thoroughly.

Olga, Thank you for sharing your experience with us. We are genuinely sorry to hear about the confusion and frustration you faced regarding your tickets. We understand it must have been disappointing to arrive at the concert only to discover that the tickets were for a different artist. We truly appreciate you bringing this issue to our attention, and allowing us to resolve it. As mentioned in our 100% Buyer Guarantee, we ensured you were compensated for the error. Our goal is always to provide our customers with a seamless and enjoyable experience, and we are grateful for your understanding as we worked through this situation. Your past support means a lot to us, and we look forward to offering you a much better experience in the future!

Hey, Joseph!

Hey, Joseph!

Thank you for sharing your experience with us, and we apologize for the frustration you encountered. We understand how technology can be challenging at times, and we’re glad to hear that Jason was able to help save your family’s day out. Regarding your suggestion to mark emails as urgent, while we don’t have the ability to mark emails, we want to make sure you and all fans don’t miss important messages, so we include "Immediate Action" in the subject line to help draw attention to them. We appreciate your feedback and are always looking for ways to improve our communication.

We sincerely hope you'll consider giving us another opportunity to provide a smoother experience in the future!

Hi Jimmy, we're always happy to help you get some great seats! Thank you for making us your #1 source for tickets.

We're glad Richard was there to save the day, Robert! Thank you for reaching out for help when you needed it so we could get your tickets in your hands.

We make getting your favorite tickets easy! Since we don't create the tickets ourselves, we must rely on the ticket platform that the venue chooses. That's why a second app is sometimes necessary.

Destiny embodies the care and quality that our customer service team is known for! We hope you have a great time at your show.

Thank you for sharing your experience with us, Rafael. It sounds incredibly frustrating to face connectivity issues when you’re trying to enjoy a show, especially when it affects multiple attendees. It appears that there may have been a temporary outage with the primary platform's connectivity system at that time. We always encourage our fans to reach out to us before an event for any troubleshooting assistance or to confirm that their tickets are ready on their device to ensure a smooth entrance to the venue. Your feedback is important, and we appreciate you taking the time to let us know about your experience.

Hi Beth! We appreciate you sharing your experience with us. We completely understand your frustration regarding the price of the tickets you purchased, as we are a marketplace that facilitates transactions between sellers and buyers. The prices of tickets are set by the sellers, which means they can vary and may be higher or lower than face value. Unfortunately, once an order is placed, it is considered final, and we can only issue cancellations if the event is completely canceled by the venue without any rescheduling. We're sorry to hear about any inconvenience this may have caused you and thank you for your understanding of our policies. If you have further questions or need clarification about our cancellation policy, please feel free to reach out through our Contact Us page or check our Buyer Guarantee and Terms & Conditions on our website.​

Thank you so much for your wonderful review, Cynthia! We’re over the moon to hear that you find Vivid Seats simple and easy to use and that it enhances your experiences at concerts and games with your grandchildren. It’s fantastic to know that you had a great time at the Wayne Newton concert, and we’re excited that you’ll be using our platform for the Trans-Siberian Orchestra concert as well! We’re dedicated to making your ticket purchasing experience seamless, and your enthusiasm for music and family moments truly brings joy to our team. We look forward to helping you create even more unforgettable memories in the future!

Hey Charles! We're delighted to hear that you were able to snag some tickets through the app and also got to use your rewards for a discount - that's always a win! Just a heads up, sometimes tickets are delivered in different formats depending on how the seller listed them. But we're happy to hear that you were able to easily download and add them to your Apple wallet. Thanks for choosing Vivid Seats for your ticket needs, and we hope you enjoy the event!

Thank you for sharing your thoughts with us, Ian. We truly understand how frustrating it can be when circumstances change around attending an event. As a ticket marketplace, our role is to facilitate transactions between sellers and buyers, which means we don’t hold any inventory ourselves. This ensures that fans receive their tickets and that sellers receive their payments. We do communicate that all sales are final during the checkout process to help customers make informed decisions. If you can no longer attend an event, we encourage you to explore options for reselling your tickets to help recoup some of your costs. Your feedback is invaluable to us, and we are committed to improving our service for you and all our customers.

William, we’re all about providing memorable event experiences for families and friends, and we're so glad you and your wife and kids enjoyed your event! Don’t forget to sign up for our Vivid Rewards program in the app to access exclusive promotions, free tickets, and surprise upgrades. Looking forward to helping with your next event!

Thank you so much for your kind words and understanding! We're happy to hear that Mara and our social media team were able to assist you in resolving the issue. We truly appreciate your patience throughout the process, especially with the delivery challenges, and we'll take your feedback to heart to improve our communication moving forward. It's wonderful to know that, despite the delays, we were able to get everything sorted out for you. Thanks again for your support!

Dian, we truly appreciate your support and are so grateful that you've chosen us as your go-to for event tickets! Don't forget to sign up for our Rewards program to earn free tickets and surprise upgrades. We're always here when you're ready for your next amazing event experience!

Hello Nathaniel! We appreciate you taking the time to share your feedback. We understand the frustration of having to create a separate account to access your tickets. As a ticket marketplace, we work with sellers from various platforms, which can sometimes lead to tickets being redirected to Ticketmaster. We strive to make the process as seamless as possible. Regarding the service fees, we charge a fee for every order to ensure top-notch customer support and our Buyer Guarantee. We keep these fees as low as possible compared to our competitors to continue improving our services. Thank you for your review.

Thank you for your feedback regarding your recent purchase, Lawrence. We understand how disappointing it can be to encounter obstacles when trying to enjoy an event. It’s important to note that the listing notes do indicate a limited view, and this information is reiterated again during the checkout process to help customers make informed decisions. Our seat view feature is designed to provide a general perspective for the section rather than for specific seats. We appreciate your understanding and encourage you to reach out if you have further questions or concerns.

Dominick, thanks for choosing us as your go-to for event tickets! We are all about making sure you enjoy your time with family at events you love!

Cory, thanks for being an awesome Vivid fan and loving our app! We love to give back to our reward members, and you may be chosen for free surprise upgraded seats in the future!

Thank you for taking the time to let us know about your ticket experience with us! We work hard to make sure you have your tickets for an amazing basketball experience and truly love our ticket app. Thanks for being a Vivid fan!

Marc, we aim for a VIP level of customer service with every order! Thank you for allowing us to assist you with your order inquiry and guide you to your ticket transfer. We are always here to be your go-to ticket site for event tickets!

Hi William! Thank you for your feedback and for sharing your experience with us! We’re delighted to hear that you had a good overall experience and found our customer support team friendly and helpful. We appreciate your suggestions regarding ticket visibility on the Rams app, and we will certainly take that into consideration to improve our communication in the future. Your insights are invaluable as we strive to enhance our service, and we look forward to assisting you again for your next event!

Hi James! We're sorry to hear about your experience with the rescheduled concert, especially after waiting in line for so long. After reviewing your order, we want to let you know that we did send two email notifications regarding the new date on September 20 and September 22, 2024, but we understand that this might not have reached you. For future events, we encourage you to reach out to us on social media if a concert gets rescheduled; we are always here to help and can provide you with the latest information. Thank you for your understanding, and we hope to provide you with a smoother experience next time.

Jeff, thank you so much for your amazing review! We truly appreciate your kind words and are thrilled to hear you had a great experience with us. We are always looking for ways to surprise and delight our fans, and upgrading seats is just one of the ways we aim to get you even closer to the action.

We’re here to be your go-to event ticket app, and we can’t wait to help you with your next event!

Hi Marissya! Thank you for choosing Vivid Seats not once, but twice for your ticket needs! We're thrilled to hear that you had a great experience with both your P!nk concert and Eras Tour tickets. We're glad our team was able to assist you and get those tickets in your hands in time for the show. We can't wait to help you find the perfect seats for your next concert adventure!

Hi Q! We're so glad you had another seamless experience with us! Cheers to stress-free game day parking!

Hi Joihn! Thank you for your fantastic review! We’re pleased that you had such a positive first experience with Vivid Seats and that our pricing and on-time delivery met your expectations. It’s great to know that your friends and family were impressed as well, and we appreciate your recommendation to them. We strive to provide our customers with seamless and enjoyable ticketing experiences, and your feedback reinforces our commitment to excellence. We look forward to serving you again soon for your next event!

Chris, thank you for taking the time to leave a review. We’re truly sorry to hear that you had trouble finding the appropriate transportation service at the venue. Since we are not directly affiliated with the venue, we strongly encourage you to reach out to them directly to share your feedback. The venue's guest services team should be able to assist you and help provide the services you need. We truly appreciate you and all our fans, and we're always here if you need further assistance.

Thank you for sharing your feedback regarding your recent experience, Ashley. We are sorry to hear about the frustration and inconvenience you've encountered with your tickets. Upon reviewing your case, we have confirmed that the seller successfully transferred the tickets to your account, which unfortunately means we are unable to issue replacements or refunds once the transfer is complete. We understand how important it is to have reliable assistance, and we’re sorry to hear that you did not receive the support you expected during your interaction with our representative. Additionally, we see that you have a pending hold on your account, and we recommend reaching out to your bank for further information on that matter. We appreciate your understanding, and please know that your feedback is invaluable as we strive to improve our services.

Kellie, thank you for your feedback and review. We work closely with many top-tier vendors and ticket partners in the entertainment industry to ensure you have access to a wide selection of events and tickets.

The Sales Terms and Conditions, which are reviewed and agreed upon before purchase, specify that all sales are final. Our vendors and partners put in a lot of effort to secure tickets, and unfortunately, we are unable to offer cancellations as an option. However, if you choose not to keep the tickets, you do have the opportunity to recoup some of the cost through independent resale. We see that the tickets were delivered several days before the event, providing ample time for resale if needed.

We appreciate your understanding and are always here to assist with any further questions.

Miranda, you can expect a VIP level of customer service with every order! Thank you for letting us make sure you are taken care of for your event!

Hey Marshall, thank you for letting us know there was an issue with the directions we provided to help you find your parking garage. We'll be looking into this internally and will follow up with you in a few days to provide you with an appropriate resolution. We're grateful for your feedback so we can make this right and update our directions!

Samuel, we always aim to make sure you get your tickets for those phenomenal events you love! Thanks for letting us show you we are the best app in the ticket market. We are here to be your go-to for event tickets!

It's as important to us as it is to you that it's clear what a seller is offering for sale. That's why we require sellers to be explicit about the nature of the ticket. In this case, the seller wrote, "Not an event ticket/does not allow entry into the game/must have a game ticket to enter" in the listing notes. This disclaimer was visible in the "ticket notes" portion of the map screen and at checkout. We sincerely regret the frustration you felt at not seeing this, though.

Urban, we're truly sorry to hear that your experience with us did not meet your expectations. We always strive to provide the best service and sincerely hope you'll give us another chance to change your mind. We take pride in holding our team and sellers to high standards, ensuring that every fan has a positive experience with us. 

We made sure to follow up on this for you with our website team and will reach out to you to make this right if there is an issue. We are committed to making sure that each section and ticket is checked to make sure that our website/app is held to the highest standard that our fans expect.

Cindy, we hear Intuit Dome is fantastic! Thank you for your very insightful review and for choosing us as your go-to app for event tickets!

Keaton, thank you for your feedback and review. We work closely with many top-tier vendors and ticket partners in the entertainment industry to ensure you have access to a wide selection of events and tickets. The Sales Terms and Conditions, which are reviewed and agreed upon before purchase, specify that all sales are final. Our vendors and partners work hard to secure tickets, and unfortunately, we are unable to offer cancellations. However, we hold our team and sellers to the highest standards, so we looked into this further for you.

After reviewing the screenshots you provided our team, we noticed that our site map labeled the row closest to the field as "A," with the last row labeled as "JJ." We always recommend that, if there are any questions about rows or sections according to the map, you reach out directly to the venue to confirm seating. We appreciate your understanding and are always here to assist with any further questions.

It's unfortunate that you were inconvenienced at the venue, Mara. As a ticket marketplace, though, we don't set the bag policy, nor are we able to compile the policies for the thousands of venues we sell for. The venue also sets the platform that the tickets use, so if they decide on Ticketmaster, we aren't able to change that.

Mistakes can happen, which is why we always provide a purchase summary at checkout for review. Reviewing your order, we see that our agent Wendyl did provide advice on selling your tickets when you contacted us over chat. Still, we regret that you didn't feel helped and are happy to answer any additional questions you have.