Vivid Seats Reviews

Purchased E-Tickets on 4/8/22 for event on 5/14/22 terms state delivered within minutes. The delivery was updated after purchase to 5/12/22. No delivery on 5/12 so they update to 5/13. No delivery on 5/13 so they updated to 5/14. They continue to pass the buck as it's the seller causing the delay and nothing they can do. These companies don't pay the seller until after the event. They used to pay the seller after delivery of tickets. This eliminates any motivation for the seller to transfer tickets in advance. On the flip side they charge you before tickets are delivered, take your funds, earn interest until after the event, update missed delivery dates and tell you SORRY nothing we can do until 2 hrs before the event!

Outright stole money from me stating I placed an order a full hour before I even signed up to the website. One misclick and I'm on the line for an absurdly priced item. Will be issuing a chargeback as the chat and support team is just there to tell you ' there's nothing we can do.' Piss water.

Avoid Vivid Seats, their claim that your purchase for tickets is 100% guaranteed is false. The day before my show they, along with the original owner, all of a sudden didn't have (or sold them to someone else) MY TICKETS. They offered other tickets NOT IN MY SAME SECTION AND NOT IN MY SAME ROW, YES, they were not in the center and not in row 6, but over on the far right of the venue and a few rows back. Don't want to seem petty but just beware you may NOT get the tickets you purchased.

I purchased tickets through Vivid Seats. They say Ticketmaster sent me an email to get my tickets. I didn't not receive an email or the tickets. Ticketmaster has no data on my purchase. I'm out $135 and did not see the concert.

Purchased tickets for KY Derby (5/7/22) last November, tickets sent (5/3/22) are not what I purchased. Have been on the phone twice now with them, no followup as promised after first call. Still waiting after second call. Could be easily fixed as they have tickets on their website for sale that are comparable to those I ordered.

Ordered tickets and found extra higher fees charged. I could have lived with that, but the problem was that even though I'd ordered these four months in advance, they didn't arrive in my email until the morning of the event. I was driving 700 miles to attend the event but wouldn't know until I got there. So, I thought this was a fluke. Just tried new seats again this year and got even worse. The event was rescheduled for a different date which I can't make. I asked Vivid Seats for a refund but they refused. As a result, I'm now forced to sue Vivid Seats. Worst company with which I've ever dealt. Their customer service is horrible.

Stay away from this reseller. If something goes wrong, you will never get your money back. I purchased tickets for Imaging Dragons concert for $900. I received an email with the link to download my tickets. When I clicked on a link, I received a message that my tickets were already claimed by another email address. What??! I went back to Vivid and spent next 3 days trying to get to the bottom of this with Vivid initially trying to brush me off by promising to call in 24h with a resolution. There was no resolution.

Order **, we arrive at the venue only to find out the tickets were sent for the wrong date. We sit at the box office waiting for a customer representative to do something while we can hear the game starting up in the arena and we are missing it. Garbage service.

So I purchased tickets to surprise my boys and they were so excited, they were not going to be the best seats but Golden State is my 10 year old's favorite team and he thought he would never be able to see them play in real life. So I picked seats on the visitor side and my boys were so excited they were jumping up and down and hollering when I surprised them. It took 2 chats to be told that the tickets would be sent, they recommended I just keep checking my email. Finally I received the email and the tickets were not the ones I purchased, they were all the way on the other side of the stadium. I called and spoke with a representative who looked into it and basically said they were comparable tickets and there was nothing that he could do. They were on the totally opposite side of the arena and the visibility was not the same as the purchased tickets.

I purchased tickets for a show in 2020 that has been rescheduled multiple times. I no longer live in the state of the show and it was rescheduled two years later. They will not offer a refund because the show is "rescheduled." I would recommend buying from more reputable sellers if possible. I would not consider 24 months to be "rescheduled" as I typically do not buy tickets two years out. They should have a refund policy for shows that are canceled beyond the purchaser's control but they do not.

Vivid Seats is a trash website. They have almost no policies for not getting screwed by a third-party seller. Their policy is that the seller can hold on to your tickets until the absolute last minute, so if you have to travel at all for a concert, it's a really high risk website to use. Their only guarantee is that you'll get the tickets "in time for the concert" which actually means you could get the tickets at the last second while you're sitting at home hours or states away from the venue because they don't give you any information. Talking to their customer service has been a nightmare.

I used this site to order tickets for a concert which was later cancelled. Instead of giving the money back they only issued a refund to use on the Vivid Seats site. Thinking I was stuck with using the money with vivid seats or lose all the money I ordered tickets for a different concert at a lesser value. I should have a balance of at least $ 200 in my vivid seats account but it does not show up when I log in. Numerous attempts to contact anyone failed. I just want the remaining balance back. I don't want to order any more tickets through this site. Their customer service is unacceptable!!

I bought 4 tickets for Strawberry Festival Beach Boys on March 4, I also I bought insurance to cancel if covid get bad, well Vivid company I try for 3 weeks try to reach somebody in the phone and email, they can found my account. I have to cancel. My wife get covid and fill claims (**) to the insurance. They ignoring to you. Awful experience. Do not waste your money with vivid. I still waiting for insurance refund.

Ordered tickets through this site Vivid Seats because it seemed as if that’s where the tickets were supposed to be purchased. I paid over $208 for 2 tickets. A month later a friend bought the same tickets for under $160. Same GM. Same everything except price. They are scalping tickets and making it seem like it’s a legit website.

Purchased tickets 2 weeks in advance and didn’t get tickets by promised delivery date. Tickets were delivered the day of event and the event was 11 hours from my home. So we didn’t get and didn’t get a refund.

I purchased tickets 4 months in advance for a specific section and the seller sent me tickets for a different section one day before the event. I am unable to sell the tickets because you are unable to list tickets for events less than 2 days away. VIVID SEATS did not rectify the situation and tried to say the tickets were an upgrade. The tickets are not the view I paid for plain and simple. Will not be using them in the future and would not recommend them as a reliable source for tickets as they may opt to send you different seats than what you paid for.

I purchased tickets for Chris Rock ($600). The seller never did a full transfer to my name and the venue would not honor the tickets. I also purchased tickets to Kevin Hart. I called the venue (different venue) and they have the same policy. To date the seller has not transferred the tickets to my name so they will also be invalid ($400). I have talked with customer service for hours and hours and they will not refund the money. I have emailed the CEO and two other VPs and no response. Their policy is the seller doesn’t have to put the tickets in your name WHICH MAKES THEM INVALID AT VENUES. TOTAL SCAM!!!!

On 2/13/20 I purchased tickets for an 8/11/20 for Rage Against The Machine at Madison Square Garden. It was understandable that the concert was rescheduled to 8/11/21 due to COVID. As the 2021 date approached I received another email stating that my tickets were changed again this time to 8/9/22 even though Vivid Seats was actively selling tickets to the 2021 show. Vivid refuses to issue a refund even though the claim that they have a 100% guarantee. Vivid is NOT trustworthy! Buyer beware!

I purchased tickets for the New Edition concert through Vivid Seats. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. No issues at all, would use them again.

I bought tickets for Vivid Seats for a VIP meet and greet. They only sent General admission tickets. I kept trying to get the meet and greet time. They told me I had to contact the venue but the venue didn’t answer any calls. I called vivid seat customer service several times and hours trying to find out times and applying their 100% guarantee process. They say anxiety free but it was anxiety ridden. They are fraudulent and their customer service sucks. They will keep you on hold all day acting like they will help and don’t. At this time I will contact my credit card company and make a dispute.

I bought two tickets for a show in NYC. I booked a hotel and jade it a night away. I went to the venue an hour before the show started only to be told my tickets were invalid! I got sent to the box office and they scanned them again and said that those tickets were sold to another person and were invalid. I called Vivid Seats, was put on hold forever, I finally just went to the box office again and bought new tickets (thankfully they had some left), while I was still on hold. Someone finally came back on the line and I asked for my money back. She said that would not happen and that she would send me new tickets.

Purchased concert tickets through Vivid seats by mistake. Thought I was using Ticket master. Called customer service, and they were zero help. I was unable to get a refund or tickets early. It totally feels like I was scammed.

This company is a total scam. I have contacted the BBB and the Attorney General's office. They will take your money, never deliver the tickets and then tell you that they are a 3rd party and can't help you. I purchased two tickets to a Knight Hawk game. I logged into my account and saw the tickets were supposedly delivered, however, when I checked my email, my spam and deletes, there was nothing. I called them (good luck with that, it took me 45 minutes to reach a person) and they stated that they would transfer the tickets to a different address.

We ordered and paid for tickets for a NJ Devils hockey game that were never delivered to us. Then the customer service person had no idea how to help especially when we asked things that went off her script. Had to dispute with Visa to get our money back. They ignored us once the date had passed and were attempting to just keep the money. ABSOLUTE CROOKS. AVOID.

I bought VIP tickets for a show on 01 Mar 2022 as a Christmas present for my partner. They were rather expensive and way over ticket price, but it was intended to be a VIP experience. Cut to the actual show- there ARE no VIP tickets. What we had instead was a seating upgrade to sit behind all the sound equipment at the back of the venue. The ticket sold advertised in-seat wait service (presumably from the bar since we needed to be 21 to buy the ticket), exclusive access to that area, and our own entrance. Needless to say, we did not get any of that. People who had regular standing room tickets were able to come sit in that area with us. We were not allowed to have any beverages because the seats were directly behind and slightly above the sound equipment. There was no VIP entrance. I purchased a VIP experience, and received the same thing if I’d just bought a regular $30 ticket.

I bought 4 tickets for a concert in Nashville 9 months before, and I am writing this 3 1/2 hours before the event and have not received my tickets, even though I have talked to customer service who assured me I would have them many days in a row. Never received them. I have filed a dispute with my credit card company, because Vivid Seats can't be trusted to tell the truth. Don't use them!!

I ordered tickets in Nov for a concert in April as a Christmas present for my daughter. 2 weeks before the event the tickets still had not arrived. Email inquiries were met with delayed dates for delivery. 3 days before the event still no tickets. Repeated phone calls promised Mar 30. Then March 31 Then April 1. It is now the day of the concert just hours before it is to begin and still no tickets. There is a 3-hour drive for us to arrive at the venue. Don't buy tickets from these people.

BUYER BEWARE! DO NOT purchase tickets through them if you actually want to attend the event. My tickets never arrived and their customer service kept telling me they had been transferred to me. I spoke with the MLB Ballpark App (where I was supposedly going to be able to access my tickets, but there were no tickets in my account), MLB.com and the baseball teams account manager and they all confirmed no tickets were in my account. Meanwhile, VividSeats customer service (which I was never able to actually speak to anyone and could only do live chat) kept telling me the tickets were sent and would have their seller "retransfer" them. A bogus process that resulted in no emails and no tickets. They said they could not refund me. TOTAL SCAM!

No Customer service. I also had fraudulent activity on my account that I suspect was internal to Vivid Seats. I recommend you purchase directly from Ticketmaster, which has good customer service and customer satisfaction.

Was happy with initial purchase experience of 4 tickets to an NCAA hockey regional final. The tickets exhibited a game time of 12 pm which was crucial as I had to work that night. When I checked the scores from the first round matches I noted that the bracket showed the game time TBD and later that day showed a game time of 6:30 pm. When I checked back at Vivid Seats they still exhibited a game time of 12 pm and I was told by customer service that they only issue refunds for canceled events. While I was on chat with them for two hours arguing that they sold me a false bill of goods, they scrambled to change the event time to 6:30 pm and tried to tell me that I had purchased tickets to an event that was listed at that time.

I purchased Atlanta Braves tickets with the Chicago Cubs in 2019. Because of Covid the event was cancelled. I was only offered a credit for my purchase even though I has purchased insurance for the event. I then purchased spring training tickets as a Christmas gift for my son and daughter in law for March 26, 2022. The event was changed. The Atlanta Braves are playing elsewhere on that date. This is the team I am interested in seeing.

Somebody used my card and bought some tickets. I contact I immediately contacted customer service and "LENLEN" somebody who works for Vivid Seats said that couldn´t cancel the fraudulent order because that was the final price (the problem is that I did not purchase this). VIVID SEATS is not good to buy any OF YOUR TICKETS. I recommend TICKETMASTER 100%.

My experience...Overpriced and no refund. You can save $200 by going through Ticketmaster. You don’t know what seat you’ll be sitting in until your tickets arrive 2 days before the event. Definitely a ripoff in my opinion. My wife got cancer and was diagnosed with psoriatic arthritis and couldn’t make the event. Called 3 months ahead to try to get refund. Told them the situation and they didn’t care.

I reached out to their customer service, over an an accidental purchase worth $600's that I didn't confirm, multiple times and never received a response. Even if nothing could be done about it, the very least they could do is respond. This is how they conduct their business. Beware.

I paid double for tickets and was promised they would be delivered two days before event. I had to chat with customer service twice and still not delivered until day of event. They would not give me a refund.

My tickets for an event were sent but I accidentally thought they were junk mail. I was assured that within 24 hours that I would have new tickets. The wait time I was put on hold was over a half hour. The customer service people lie and are not helpful. I was put on hold on and off for over an hour. They were rude and unhelpful. I asked for a supervisor and the call taker would not transfer me. I would never recommend this company to my worst enemy. They don't offer refunds or new tickets. STAY AWAY.

I purchased tickets for the 3/19/22 2pm Shen Yun performance at the Keller Auditorium in Portland OR from Vivid Seats on 2/26/22 for about $520. 2 tickets in box 8. The reseller was James **. When the tickets were scanned I was denied entrance and asked to go to the box office. There I was informed the tickets I purchased were canceled in 2020. The reseller knowingly sold canceled tickets through Vivid Seats. Vivid Seats obviously does not check validity of the tickets they sell. They are supposed to have a 100% guarantee of valid tickets. To see the show I was told I needed to buy new tickets and there were only 6 left. I purchased 2 new tickets at $320. I contacted my bank to fight the charge for a fraudulent sale and also contacted Vivid Seats Customer service. I got back an email from Vivid Seats that basically said I could fight the charge but probably would not win. Scare tactics?

THE WORST COMPANY I HAVE EVER DEALT WITH in over 30 years of concert going. AVOID**AVOID** Lies, multiple broken promises on delivery date of tix, tickets issued literally 1 hour before drive to venue, and ISSUED ME TICKETS WORSE THAN I PAID FOR!! BAIT AND SWITCH!!! FRAUD!!!! NO TIME TO FIX IT - ON PURPOSE?!?! I bought 2x $600ea seats ($1500 with fees), was told in writing multiple times I was to be in Section CCC, Row 1-22 (front rows, at right of stage). Very last minute (literally) they defrauded me with tickets which were $300 seats ($274 on StubHub), way further back than I bought. I waited 2 years for this show, and they screwed me systematically. I was supposed to have my tix 4 days in advance, not 45 minutes before the show started.

Absolutely no care about their customers. Won't refund, I’m not allowed to resell my tix on their site. They simply told me to sell my tix on social media and have a nice day. Will never use them again - beware of their lower prices. I’ve used them for every concert, sporting event for decades. Clearly you get what you pay for. If I could give them no stars I would.

Purchased opening tickets SD Padres vs SF Giants 3/31. The game was canceled due to the MLB lockout. MLB scheduled opening day for 4/14 SD Padres vs Atlanta Braves. Vivid is calling it a rescheduled event? In my opinion, the event was canceled, the purchase was for SF Giants and SD Padres game, not SD Padres vs Braves. You should get what you paid for? Vivid needs to do a better job of the situation instead of looking out for their profit. They need to be more customer service understanding. Buyers beware!!!

I ordered tickets to a concert in Las Vegas using Vivid Seats. What ensued was a terrible experience in which I never received the tickets after hours upon hours of phone communication with Vivid Seats. As is typical with this sort of business, you are put on hold for a very long time every time you call in. I purchased the tickets, and was told they were ready for download, but when I went to the download page, the tickets were never there. Every time I spoke with one of their representatives, they assured me they would check with the seller and the tickets would be uploaded. When the tickets did not appear, I would call again and get this same response. This happened many times within 10 days of the concert up until an HOUR PRIOR TO THE SHOW.

This was my first time using Vivid Seats for a ticket to the AAC basketball final. I was charged $51.43 for $20 parking that I could have paid for at the arena. This is a criminal Markup and I will not make this mistake again! This company is a scam!

First time using Vivid Seats to get tickets. I bought tickets to a Tool concert from vivid seats and then read the reviews.... I was terrified that I would not receive my tickets. I bought my tickets 5 months before the show. My tickets were not released until 1 week before the show. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. After setting up a ticket master account my tickets were sent to me. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!!

No Support from Vivid When Needed. I purchased seats on Vivid for a preseason baseball game that was rescheduled. I accepted the tickets, which initially showed in my MLB Ballpark app with a message "These tickets are not yet fully paid for" but now the tickets disappeared entirely from the app. I contacted Vivid support, and they take the position that this is not their problem, and that I should now call the White Sox, and I am on my own with no further assistance from them.

I purchased tickets for a spring training baseball game. Which was unfortunately cancelled. Trying to get a refund seems impossible. I've called, chatted with a robot and asked the credit card company to reverse the charges. By far the worst customer experience ever!

I purchased tickets for event several months in advance. Ended up that I will not be able to attend due to health reasons. They told me that they cannot cancel tickets or refund even though event will happen in several months. No support whatsoever. The only help they told me that when I will get the tickets 3 days before event I can resell them though them. Waste of time. Please beware and never work with them.

I never received 3 tickets via email. I contacted and Vivid tried to do a ticket transfer 3 different times. Day of concert came and went resulting in a 900.00 loss to me. Be aware they also will not refund money. Stick with Ticketmaster.

Stay away! They have terrible policies and will steal your money and waste your time without shame. It’s literally scamming people with overpriced tickets, bogus fees, and horrible customer “service”. Someone used my account to buy tickets and I received notification right away. Went to report the fraudulent purchase and ask for a refund. It took me almost an hour to reach a human rep, after taking forever asking questions, the only thing they kept saying was that all sales were final and that the only thing I could do was to resale through their platform (with no guarantee and for which they’ll charge you a fee obviously). How is such an unethical company allowed to do business in the US?

Vivid Seats is awful. I stumbled upon them and bought lawn tickets to a concert that's a few months from now at a venue I'd never been to before. The way Vivid Seats listed the tickets next to a venue map made it genuinely appear that there were different tickets for different sections of the lawn, with different prices (sometimes, depending on venue, this is the case with lawns where you can sit in special or reserved sections). The tickets even were labelled with different section names, and I ended up selecting more expensive tickets that said "Row 1" because I wanted to be as close to the stage as the lawn would allow.

I purchased tickets to Anastasia December of 2020. The tickets were for June of 2021. Due to covid our tickets were canceled set for February 2021. Again they were canceled due to covid and set for February of 2022. Sadly, by then, my daughter that I had bought the tickets for, left the country on a church mission and was not able to use them. Another daughter and I were still excited to use them. We were told the tickets would be emailed that morning for us to download. It didn't happen.

Bought 4 tickets at vividseats.com to Nate Bargatze in SLC. Flew from Phoenix to attend event. Day before the event, received an email stating that there was a problem with getting my order fulfilled. Bottomline: NO TICKETS!!! Customer "service" was a joke, but it's clear that this company does not care about its customers or service. I'll never use them again and I would advise you to do yourself a huge favor and AVOID THEM LIKE THE PLAGUE!

I bought tickets from this site. Ended up the tickets I bought were sold multiple times and when I called to discuss with Vivid customer service they gave me little to no assistance and told me there wasn't anything they could do. They can't certify the tickets being sold aren't real and don't want to help when this happens. Didn't get any kind of reimbursement or compensation and didn't get to go to the concert.

Was sold tickets to a parking lot at Dolphins stadium. Got to the lot and there was nobody there to scan tickets. They said, "You were sold a fake ticket." Had to buy another one for 300 dollars. Called Vivid Seats to complain and filled out a denial of access form. It has been 3 months later and haven’t heard a word back from them and called and they said it is in their queue. 3 months for a fake ticket sold is no way to run a business.

I ordered tickets through Groupon to a Bears game, I did not receive the email with my tickets from Vivid or any correspondance at all until just hours before the event. MY guests cancelled as there were no actual tickets on hand and therefore I was not able to go. They never replied to my repeated emails trying to inquire as to where my tickets were except the emails that said "we are receiving higher than normal contact volumes." It is unacceptable to not send tickets until a few hours before an event and to not respond or have any customer service whatsoever! I will never ever do business with either Vivid or Groupon ever again. I never got a refund of any kind and even when I disputed the charge with my credit card, their policy is no refunds. Well that is understable IF you receive tickets, not if you do not receive what you paid for until hours before the event.

Don’t use Vivid tickets. They said I got my Ticket. I surely did not and because it’s a third party sale they can’t help me get my ticket. What??? Don’t ever buy from them. Most companies give you the ticket as soon as you pay. This has been a nightmare and I don’t get to go to my event tomorrow. They told me they reached out to the seller but.. their hands are tied. What??

3 chat bots, 2 phone calls, and 5 emails later, I am out $900 and still don't have tickets. On top of it, the show rescheduled and Ticketmaster is offering refunds but Vivid Seats does not. The answer from Vivid is "Show up at venue on day of show, get your tickets and try to resell them then."

I bought Billy Joel tickets 3 years ago. The concert has been rescheduled twice now. I no longer live in the state he is coming to so I asked for a refund or to transfer my tickets to a venue closer to my location. The answer was a hard NO & they wouldn’t let me escalate my issue to a manager. They are content to steal people's hard earned money & deliver zero services. Never again VIVID. NEVER AGAIN!

Rated a 1 Star, because you can't leave a review with 0. I had 6 concerts in 2020, that were cancelled due to COVID. Parking was ordered through VIVID. VIVID sends emails for future events and each email shows I have a Credit Balance of 100.47... Tried to order upcoming event tickets through them, so I can use that Credit Balance... When checking out, there's no option to use those... So, I tried contacting VIVID and get stuck in a LOOP that you can't get out of... Chose the option to Live Chat. It's a BOT, that will not help you unless you answer their prompts appropriately... There is no option to talk to a live person at either # provided for VIVID... You go through all the prompts and get into the LOOP, then you're disconnected... How in the heck are some of these reviewers, talking to a live person?

On January 20th I purchased 1 ticket to see Pretty Woman in Boston from Vivid Seats for $193 shortly before the start of the show. I received the confirmation that the purchase went through and that the ticket would be transferred to me by the seller and that I would receive an email with instructions on how to redeem the ticket. That email never came and the show was starting in about 45 minutes. I contacted customer service via chat to let them know. I gave them a second email to try to send the tickets to and nothing again was received. They gave me a unique Ticketmaster URL to try and that showed no tickets in my account for the show (I took screenshots).

VividSeats must make too much money -- Because, judging by their reviews, they obviously do not care what their customers think of them. They have absolutely no customer service. They can care less how long it takes to pay you as a seller. You can't call anybody. Their CS lines direct you to a recording, the recording gives an email address which no one ever answers. If you have no problems, VividSeats works fine. If you need assistance or they owe you money... Shame on you - You did something wrong and they could care less.

Spent 350 on tickets and ins. for tickets a Bulls game for my daughter as gift. Two days before event the requirements to get in changed from having negative covid test to vaccination. They refused to give refund.

I bought tickets in May of last year for a concert in Feb. Vivid Seats said my tickets were delivered but I never received an email so they said, "No problem. We will contact seller and have them resend". A month has gone by and I have no tickets and it is 3 days before concert. They keep telling me tough and that if I dispute the charge I will lose. They are jerks. No customer service just a bad attitude. DO NOT BUY FROM THEM. It is a scam.

Bought tickets to a Bruins game that was canceled due to covid which I understand is out of their hands but they rescheduled our game to a date me and the family will be out of town. They will not refund our money or even help us out with this. They give you the run around and refuse to help in any way shape or form. Their 100% buyer guarantee is ** and they do not stand behind their product. DO NOT USE THEIR SERVICES, you will deeply regret it. Now out $700.

I bought Packer playoff tickets. They didn't end up making it so I should have received a refund. They emailed me and told me I could get a 110% credit with them or my refund. I chose my refund. I called them and got a recorded service who told me an email address I had to contact them at and hung up on me. Before that I tried live chat and they kept telling me the invoice number they gave me was wrong. So I emailed them. I received a blocked message back.

Bought 2 tix in Dec for 1/18/22 concert in Omaha along w/ airfare from SD only to arrive at venue & have to buy the same tix for additional $120 at box office because bar code was bogus. Was 2st told my ti. Were issued by TicketMaster (NOT), then told they were issued by A X S (NOT). I was on a 1st date, so very embarrassing. When attempting to resolve next day, was placed on hold 1 hr, then they disconnected. Called again. 1/21 and again disconnected.

I bought tickets 2 years ago and wanted great upfront seats to the Motley Crue, Def Leppard, Poison and Joan Jett stadium concert in Washington. I did pay extra for my seats which was two. But, it was sure worth it in the end. I was outfield in section five, row twenty five, and seats eleven and twelve. Since this concert is going to be a blowout, I recommend Vivid Seats and pay a little extra for great seats. The tickets came to me in the mail in just a few days!

On 7/15/2021 I purchased Yankees Red Soc ticket at NY. The game was postponed due to Covid. I couldn't make the postponed time. Yankees Customer service told me to hang on to my tickets and exchange them for a game in 2022. When I went to do that the e-tickets were invalid. The original owner had the physical tickets and exchanged my tickets for another game. Contacted Vivid Seats. Response: "Can't help you. We're not responsible. Sorry!.." I read them their own ticket guarantee from their website. Didn't qualify. My paid-for tickets were stolen back by the original owner but Vivid Seats claimed no responsibility despite their phony guarantees. Wouldn't recommend them if tickets were half price.

We bought playoff tickets for Dallas Cowboys. Vivid took our money, then canceled our tickets because their prices online for seats went up. We were told that they canceled and refunded our money and we could purchase them again at full price. Not our fault we purchased them in advance on their site and now because ticket prices went up they get to decide what to do with those tickets. Please stay away from this vivid site, we have never had an issue with them before but this is not fair. Their customer service didn’t even try to fix the problem. They just said that they had already canceled and sold our tickets, which was a lie because while on the phone our tickets were still available. Customer service guy wouldn’t let us talk with a supervisor. By the time we hung up to call back and try to talk with management he had already refunded our money.

The basketball game tickets I purchased were rescheduled to a later date due to Covid concerns. It turned out I got sick with Covid around the date the game was rescheduled for. When I explained the situation and asked Vivid Seats for a refund, their customer service was less than helpful and didn't take the current global health crisis or health sensitivities around it into consideration. Since re-selling my ticket seemed to be the only option, I chose that route only to find that Vivid Seats charges to re-sell and only keeps the listing active for 24 hours. This was frustrating. I'll find another selling platform that prioritizes their customers rather than making a pretty penny from a scam. A piece of advice: do better.

Horrible Horrible deceitful experience. Fees were never disclosed and before I knew it I was locked in while trying to understand pricing. Impossible to get to a live person. Finally reached a virtual chat and then another chat and was told all sales are final. Never Never use this service. I've used many other services with success, Vivid is horrible and deceitful.

Do not purchase from this company! You will get the runaround. I purchased tickets for a friend as a Christmas gift and also purchased insurance just in case I needed a refund if I purchased the wrong tickets, in which I did- what they don’t tell you prior is that you literally have to have a life threatening situation, or a death in your family to be refunded. There’s absolutely no way Vivid or Alliance insurance are helping you out. Your only other option is to “sell your tickets” lol. Exactly who am I going to sell them to?? I’m not in that business- geesh. I will never use this company again or Alliance insurance- I was told -well it’s insurance so seriously like they were going to pay for my house if it burned down but they’re literally only insuring your inability to make it to the show and of course concert tickets, pretty funny stuff- I made a bad decision and have learned a lesson.

Vivid seats extremely overcharged me by 5 times per ticket - for one single local college baseball game! My purchase for five seats totaled to $267.40. In the past I have bought tickets through Vivid Seats several times, not feeling overcharged or ripped off at these events. I have not attended this type of an event before and seeing what Vivid Seats offered this appeared to be a good deal. But this is EXTREMELY OVERPRICED, please see the following unacceptable and shameful experience we have gone through tonight.

I purchased tickets on Vivid Seats. We were unable to attend the event. We listed the tickets and sold them. There was an issue with the tickets and we had to cancel the sale. The amount of the sale was $1,250.00. Vivid seats charged us $2,430 to cancel the sale. This company is a rip off at every turn. I encourage everyone to attempt to use their customer service before making a purchase! It cannot happen, they will not help you.

Website seemed good enough with adequate priced tickets and an easy interface. But the hidden fees are tacked on right before you check out and are never pointed out or highlighted leading to it virtually being invisible. The hidden fees added to four tickets that were about 200 dollars added a whopping 80 dollars to the final price. I talked to a representative and he was completely unhelpful and told me that they “outlined” the fees. I didn’t know outlining something meant putting it in tiny font in the corner. Awful website buy literally anywhere else, even if there’s fees somewhere else too if they at least properly “outline” them then it’s better than Vivid Seats.

I purchased tickets, called to get refund since we didn’t use them. They said money back guarantee. But they ended up washing their hands off. They said it was not their problem. Thanks for nothing Vivid Seats.

We purchased tickets for an event that was advertised for my city but actually was happening in a different city and venue many hours away. I got endless runarounds from Vivid Seats customer service agents. One agent (Junio) lied and said he confirmed the event was real even though I could see from the venue website that it was not. Then he hung up the chat while I was still trying to arrange a refund. The next agent promised to contact me the following morning once they checked to see if the tickets were fake. That never happened. The third agent promised a refund but to get the refund I had to click on a link that took me on a loop right back to the chat with service agents who don't do refunds. AVOID at all costs. Purchase direct from the venue or reputable services.

They sold me a ticket that do not exist. Customer Service says I was not scammed. End of story for them. Not for me. I also don't trust Consumer Affairs now, because you say that it is not possible to be scammed by Vivid Seats. Are you kidding me?

The two tickets they sent me for a concert last month were not accepted at the gate. I called Vivid Seats from the arena and they were of no help. When I filed a claim with them to get a refund, they declined as I didn't get the arena to provide a written statement saying they wouldn't honor my tickets. It would have been nice if they told me I needed that on the phone that night! I will never buy from them again. I am not a fan of StubHub but at least they backed me up the one time I had a problem with bad tickets.

I attempted to purchase three tickets to an event several months out. I selected the seats but when I tried to checkout, Vivid's system informed me that they had already been purchased. So, I selected three alternative tickets and purchased those. A few weeks later I get my credit card statement that shows that I purchased 6 tickets. When I contacted Vivid, they had no option for live customer service, only email. That email went ignored for about a month until I finally reached a live chat agent, who blamed me for the error. "John" suggested that I resell the tickets that I never purchased on their website, so that Vivid can now collect a second commission for the same set of tickets. For $300 Vivid has lost my business for a lifetime as well as everyone I can reach. Beware of companies that have no concern for their customers.

I have purchased tickets in the past using StubHub, Vivid Seats, Ticketmaster and others. Vivid Seats is by far the worst sales and customer service experience I have ever had. Paid $130 and never received my tickets. I have been on the phone over 2 hours with 5 customer services representatives over 2 days and received zero solutions. One representative even went quiet for over 3 minutes until I hung up the phone to avoid dealing with me further. Truly the worst experience of any company I have purchased any item from and had an issue with. I will never use Vivid Seats again and recommend that no one else does either.

Do NOT use Vivid under any circumstances! I bought tickets to a football game, they sent the wrong tickets, I contacted Vivid immediately (within minutes) and they said they could not cancel the order and send me the correct tickets because they are merely a third party intermediary between buyer and seller. So much for their worthless "100% Buyer Guarantee." I recommend using a more reputable company like Ticketmaster.

I bought tickets to a Chicago Bulls game and then had a conflict so I wanted to sell them. While it allowed me to list the tickets for sale, they wouldn't honor the sale. Told me I had to use a different site. Wait, I bought them on your site but I can't sell them on your site? Used Ticket Master and they sold in one day!

I purchased the ticket back in 10/4 for Vividseat.com and I was so excited to go BTS concert. TM released the ticket 10/5 but I bought this seat from Vivid so I can have better seat and price. I waited until 26 November but expected delivery date was changed to 27 then 28 then 29 then 30 and 1st Dec.. I called and I chatted with agents at least 20times and all of them told me exact same thing. "You have to wait until seller release the ticket and you will get the ticket before the event." I was so mad but I waited and waited... the day of concert 12/2 around 3pm I was chatting with some agent and she or he told me that seller doesn't have my ticket and he or she was offering different seat. When I ordered this ticket It was showing me this... We guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back."

I bought my daughter Jingle Ball tickets for Christmas. Paid over $500 to see Doja Cat, Meghan the Stallion, and Jonas Brothers. Made it all the way to Atlanta to see a note on the door stating these acts had cancelled. Was told by the arena to contact the vendor for refunds. I contact Vivid Seats and they refused a refund because they substituted the “lineup”. I would’ve never paid this munch money to see who they substituted. I would’ve never went to this concert for free with who they substituted. I emailed with no repossessed, I called and got hung up on, and I chatted with two different “customer services reps” who refused to transfer me to a supervisor or the legal department. They would tell me to call or email. HORRIBLE CUSTOMER SERVICE!!!

I purchased two tickets back in November for a concert on 12/18. Along with all the hidden fees, etc, I was forward to a third party ticket holder App (DICE) where I was transferred my digital ticket. Fast forward to December 18th, the day of the concert. That morning, the tickets disappeared from my account. I contacted both DICE and VIVID SEATS. DICE told me my tickets were sent to me from a fraudulent account, which was set up through VIVID SEATS. When I contacted VIVID SEATS, they notified me they would get back to me. I have already cancelled my ride, as well as my hotel as it didn't look promising I'd make it to the concert.

I cannot get this company to reply to my emails, pick up a phone and I sold 3k worth of tickets on their site. I also bought tickets and paid immediately. Ok I sold 2 sets of 3 tickets each to Olivia Rodrigo in New York City. For both shows I can immediately transfer the tickets through Ticketmaster to the people. I released the tickets from ticketmaster for ** and ** already to the buyers for these orders.

We purchased tickets for Jason Alden and the transaction went through and then they were cancelled 15 mins later for some unknown reason. Tried to get them reinstated, an agent said they couldn’t. Ordered new tickets and they were never sent to our email as stated. I was on the phone with an agent at 8:40 pm, concert started at 9:00 pm advising her we still haven’t gotten our tickets. She quickly put me on a 5 min hold and said we should be getting them shortly, but never got them in time.

We purchased 2 tickets worth over $400 in November for a December 19th show in NY. They didn't mail us the tickets till December 17th to Florida when we traveled to NY. IF we knew they were a 2nd market ticket-selling site, we would have never used them. Never again will we use their service and we will warn family and friends.

Purchased 4 Colorado Avalanche tickets for a game in Denver. Game postponed due to Covid. I could not fly back with family for rescheduled game. Would not offer any refund for face value or service charge. THEY DON'T CARE.

This is super unfortunate in the times we are living in. I purchased tickets this past Saturday. Monday took son to the dr. He was diagnosed with Covid. Vividseats response “sorry all purchases final”. This was a Christmas gift for my boys and as a single dad spent a lot of money now that I can’t get back. I will never use Vividseats again.

Live and learn..I purchased tickets to a college basketball game and inquired multiple times via emails as to why they were not immediately delivered..even up to the night before the event. We were always told they would be delivered electronically by the morning of the event Guaranteed!..Then the customer service became non-existent waiting more than an hour to never talk to a person and also typing with live chat for more than an hour before the chatbot would transfer me to a service rep...only to be informed the tickets were not available. No real vetting of their third party sellers..only a promise to return my money..Big Deal! If you're thinking about purchasing tickets through Vivid Seats...Think Again

I purchased three tickets for the Old Dominion concert totaling almost $800. When my tickets were scanned, they turned out to be fraudulent. I called Vivid Seats and they were unable to solve the problem in a timely manner. I ended up buying three tickets from the venue to salvage the night. The refund is not given immediately and customer service is useless. I don't know when and even if my money will be refunded. I was scammed. Don't buy from them.

Website charged me twice. They Stole $800 from me and told me that was the "Terms and Conditions." The site told me that the first transaction did not go through, so I bought different tickets. Then I was charged for both.

I was recently looking for tickets and went through the process. I found tickets, put in credit card information, and hit the proceed button, only to have a pop-up appear saying that the tickets were already purchased. I figured I went past the 10 minute deadline so I went ahead and purchased a different set of tickets. Come to find out, they charged me for both sets of tickets. Now I'm stuck with an extra set, trying to resell them, and in all likelihood going to lose money.

I purchased tickets to an NFL football game. Due to COVID-related travel issues, we could not attend. Was then informed by VIVID my tickets were not eligible for resale as they weren’t paper. They said use Ticketmaster, but of course the service fees were not refunded. I WOULD NEVER USE THIS SITE.

Purchased BTS concert tickets in October for concert in Nov. 27th. I started contacting them a week before the date by calling and online since there's no sign of tickets. They are all saying I will get tickets so there is no reason to worry-- Finally on the day of concert we still don't have tickets and I'm still receiving answers like 'you will get it thru email so no reason to worry'... We headed out without tickets trusting them and bought a parking spot and waited... keep contacting them... It's 10 minutes before the concert time and when I got them online they said 'we don't have tickets anymore'!!! How is this VIVID still a company after scamming so many people like this!!! If I had read their reviews ahead I wouldn't have bought the tickets from this scamming company.

Beware! I purchased a parking ticket for an NBA game which I paid $65 but I did not get a barcode on my ticket which the parking attendant would look for to enter. I said I was scammed! I tried to chat with a customer service but it was useless. She said they can't refund since I got the parking ticket. I have no problem if only they gave me a ticket with a barcode in it but I did NOT! I download all the apps, followed the instructions, open an account. And no barcode!

These folks are the worst. Their customer service is non-existent. They charge exorbitant fees and don't support their services. I had tickets to a cancelled Dan and Shay concert and trying to get a cash refund was impossible. Their "Live Chat" is actually a chat bot that takes all your info and then tells you to send an email. I sent the email and got no response. All that matters is keeping your money until they can over-charge you again.

Zero stars, I purchased tickets on Sep for BTS concert on 11/27 730 pm at Inglewood CA, I got seats in section B close to stage, Tickets never arrived, called several times, wait hours, chat long time, they lied to me saying not to be worried the tickets will be released timely, I have to call daily even the day of the concert, I mentioned I will start driving, they say don’t worry, at the end they cancelled my tickets, And offered crappy seats in section 449 with terrible view. What really bother me is that I promise my daughter the tickets for the good grades, it was her first concert, and we drove all the way to the concert, we hear that the concert was starting, I felt basically forced to accept the crappy seats to at least my daughter could go in. This is beyond disappointment, I felt I was stolen, abused and seems all the people know how to operate and are allegiance to lie you. I don’t have words to really describe the miserable, abusive experience.

I purchased two very expensive tickets through Vivid Seats ($586 each, plus $38.82 each in NJ sales tax plus $115.88 each in fees paid to Vivid Seats) to see Genesis as a birthday present for my husband. Genesis is a band my husband has been a major fan of his whole life and has never seen live. Upfront, the concert was neither postponed nor canceled due to COVID. My husband, however, suffered a recurrent brain tumor and the development of a prostate tumor, both of which require treatment that has caused profound fatigue, weakness, neuropathy, cognitive deficits and vastly increased immuno-compromise. Yes, I listed the tickets for sale via Vivid Seats. The listing expired, so I relisted.

They are a freaking joke.... can't get ahold of anyone in cs because my show is too far out. Only people I can get ahold of is ticket sales and either they are all really dumb, or don't listen because they keep transferring me to an automated system that requires a confirmation number, however I never received one, but they sure could get it right enough to charge my cc... I have tried calling over and over and can't get anyone to help. Emailing is not any better....nor is their chat service.... I will NEVER buy from them again, I don't care how bad I want to go to any event. I will never work with such a poorly ran, company.... They should not be allowed to have a cs department because they don't give a crap about customers or their experiences. I don't see how they have stayed in business this long, but don't see how they could for the long run w/ the way they are ran. If you have not bought but are thinking DO NOT! RUN!!! No show is not worth this stress.

I was not aware how bad this company was. They sent a confirmation with the wrong time of the event. Thanks to my friends who purchased their tickets through Ticketmaster we got to the event at the right time which was an HOUR before what their confirmation claimed. Then to my surprise, they did not send me the actual ticket so I was outside left waiting for an hour and thirty minutes in the cold on the phone talking to customer service waiting for my ticket to be sent to my email. The app was not helpful AT ALL. Then when I got my ticket finally got into the venue. I "enjoyed" ten minutes of the concert. The next day when I called them to ask for a refund, I talked to the rudest associate whom I suspect was also a bigot due to his change of tone when I told him my name and also his immediate aggressive attitude (really, this was bad). Avoid this company like the plague, it is failed, sketchy, and very unprofessional.

I paid $279 for one ticket and it never arrived. You have almost no recourse to rectify any problem with them. They make claims of guarantees which looks nice until you try to talk to them. Thieves!!!!

I bought tickets to two college basketball games at Madison Square Garden. I received notices by email that the tickets were delivered by email. I received the one set of tickets but the other email had an error and I did not get the tickets delivered despite all of the notices in the website saying I did. It is impossible to get through to anyone at the company. They tell you to email or use the Chat function and they will get back to you within 10-12 days. I used both at least 6 times over past month or so and absolutely no response. I am forced to report it to my credit card company as a $436 disputed charge. No way to run a business and I will never use them again. I think their site reviews are not real as I was unable to write a review on their site. Unfortunate but they are unreliable to the point of bordering on scam.

A very horrible experience with @VividSeats. DO NOT buy tix from them. My event is today, and we planned for it but I still don’t have tickets and after an hour with customer services they told me — I may or may not get the tix two hours before the event. What a mess!

Morgan Wallen tickets recently went on sale in my area. My daughter and I both waited online on Ticketmaster to get tickets. We were logged in early and still we could not get tickets. Every time we added them to our cart, it would say they had sold. We were crushed because we have wanted to see Morgan Wallen for so long!

I am fuming! I paid over 1600 to have front row balcony tickets and they sent me row x and row y cheap seats. I specifically paid for seats where no one was in front and now I have 20 rows in front and no return money, no help. They have no person working to help! I will never use this service again. I am a nurse and can not afford to be ripped off.

Repeated emails go unanswered. Company does NOT have any access to speaking to ANYONE. Message after clicking number to proceed advise you to contact email and then call disconnects. The customer service isn't horrible...it's non existent.

I recently sold tickets on Vivid Seats. Once my tickets sold the website requested a PDF upload of my tickets. My tickets were mobile tickets and could not be saved as PDF. I called SEVERAL times to get help so that my buyers would receive their tickets. Calls continually dropped when I called customer service and no one answered my 15 emails. I then sold my tickets thru another platform and the transaction went very smoothly. After a month I received an email from vivid wanting to charge me if I canceled my sale with them. I asked to speak to a supervisor and the number they gave me left me on hold multiple times for 40 plus minutes. Never actually spoke to anyone. Thank God my credit card company was willing to dispute charges since I have thorough documentation of my attempts to contact this awful company.

My 77 year old husband purchased 2 VIP tickets to a concert for over $400. When the tickets were delivered electronically, they were 2 General Admission Standing Room Only tickets. General Admission tickets were $90 each. I contacted Vividseats to get the tickets I paid for. Both my husband and I are unable to stand for long periods of time. I was told that I should have read the small print which gives them the right to raise ticket prices. They refused to provide us with the VIP tickets we paid for or make any adjustment.

I bought the wrong date for my Predators tickets and this has been a nightmare. I’m still trying to transfer these tickets over after losing $150! I will NEVER use Vivid Seats again and I will tell everyone not to use them. I’m also looking to report them to consumer groups. My complaints laid out:

I bought my seats a week early for a college football game. I called for four days straight and left messages Because I never received my tickets. Finally minutes before the game they contacted me and told me I already had the tickets. I did not. Never received any email or digital ticket prompt or anything. They then told me I had to download apps to get my tickets on my phone. I download it three different apps. Each with no tickets. We missed the game as it was already sold out. They then argued with me afterwards and told me I still have to pay for the tickets Even though I never received them because they’re from a third party And I couldn’t prove I didn’t receive them. Fortunately for me I documented all the apps and the Vivid Seat app progress via screenshot on my cell phone and had to turn them all over to my bank and I am currently waiting for a refund.

WARNING: Vivid Seats Does NOT honor its CANCELLATION POLICY and Will KEEP your money if the show is CANCELLED as I experienced in New Jersey on 9/1/2021 when -- due to tornado warnings -- Alanis Morissette cancelled her outdoor show at the PNC Arts Center. Vivid Seats has pocketed my $1,627.07 and refuses to respond to emails. THINK AGAIN before using their service.

No stars for this group - yet I had to provide a rating to submit the review, so here is a 1. I have used many resellers with success; however, I was purchasing a ticket for a sporting event in LA and their prices seemed reasonable. STAY CLEAR. The purchase was seamless, the email arrived quickly. The Link to the ticket was broken. Spent 1 hour on chat with two different agents as the first one was demeaning and could not figure out, but assured me with 1000% confidence in finding a solution. They needed to then ask for a 2nd email (which means you have two accounts with them and the event venue to finally get the ticket).

Vivid is by far the worst company I’ve ever done business with. All I wanted to do was buy tickets to a college basketball game for my son’s birthday. I purchased the tickets but the transfer didn’t go through. I called Vivid Seats and after being on hold for almost 45 minutes they said they would contact the seller to re-issue me the tickets. This is never happened. I called over and over again waiting on hold for a ridiculous amount of time each time. I was told I could not cancel my order and could not get my money back. Every time I called I had to repeat myself over and over again. I was hung up on and treated rudely.

Still on hold for 43 minutes, notified me action required on the end of the purchaser. This is what happens when AI takes over for humans. Welcome to the future, where robots suck and humans are unemployed.

I recently was looking for tickets on their website so I can take my son to a football game. I tried to purchase some tickets and a pop up said that these tickets were already sold. So I kept on my search for tickets. They charged me for the tickets anyways that said they were sold and when I finally got through to customer service they refused to help me or refund my money and the agent was completely rude. I am disputing the charge. Do not use this website. It's been a horrible experience dealing with them. Use StubHub or another ticket sales site. If I could I would give them zero stars.

I purchased three tickets from Vivid Seats just recently. I was promised that they would be delivered before the event. I got an email from them telling me they had been. The truth was that they had not been delivered. After asking for help, all I got in response was that they would have to contact the seller. Because they don't really sell the tickets. I was told that even when they contacted the seller that there was no guarantee that I would receive them. I was told their guarantee does not cover that kind of thing because they're not selling the tickets. What a crock. If you're looking to sell or buy tickets from someone don't use vivid seats. You will be making a terrible mistake that you will regret. I regret losing my $280.50 from them.

Purchased 3 Jamie Johnson tickets for $374 one month ahead of concert. Was told I would receive electronic tickets five days before concert date. When that did not happen I began trying to contact customer service which is impossible. Several live chats on the day of the concert promised my tickets would deliver "just keep watching my email". It never happened and the 100% Buyers Guarantee means nothing now. They reply to my emails weekly saying they are investigating my case, but no resolution almost two months after concert date. I wish I had seen all these one star reviews prior to buying. Tell a friend to beware of Vivid Seats.

I ordered tickets for Twenty One Pilots and when I got there the app wouldn't show barcode. So at TD Garden's box office they said I sent them to Marcella which I never would have ever done. They also said this app is not to be trusted. Left TD Garden bawling. I called. They tell me I did it. No refund. We were not the only ones in the box office with this issue. Now we need to bring this to small claims court. $333 later.

Vivid Seats rescheduled my Rod Stewart concert no less than 4 times Aug.14, Aug 18, Aug 23 2021. Now back to Aug 23, 2022. They are telling me to wait another year for the concert, outrageous and a disgrace. I put in a dispute with my US ALLIANCE credit union who in turn enlisted CARD SERVICES to handle my dispute. Tickets were purchased on 6/9,2021 and I have been fighting for a refund of 196.56 since then.

I purchased 3 tickets 6 months ago to attend a concert today. Finally the tickets arrived this morning, but I received 2 sets of 2, in entirely different locations than what I ordered (not seated together). After spending hours on chats and emails, all I received is, "we are attempting to reach the seller". So now 1 of us is be unable to attend. After another hour waiting, I'm told that I'm being transferred to another agent who will provide me my options. I was transferred but the other agent never responded. So I have 1 person who is heartbroken and stuck with paying for a ticket that was never issued. Never again.

A day before ATL Braves world Series Celebrations I was sold a parking spot and charged service fees for what was cancelled. Not to mention the part of my life I cannot get back on VIVID Seats Chat 2 hours before, several times the hour before and 10 min before event. I contiued to receive rest assured messages that there was a 100% quarentee that an e-transfer and the parking spot would be received by the event I NEVER WAS GIVEN SENT the Parking spot via the e-transfer as guaranteed. 20 Minutes after the start of the event 8:20 pm Incurred the additonal cost of $20 to park in the Delta Lot at Truist in Atlanta incurring cost and written assurance in a chat loop with vivid seats. I have filed a dispute and have not been reimbursed. In the lot I was told by the parking staff that all pre-sold seats where cancelled the day prior. So in hindsight I was sold a cancelled spot and charged fees for something that did NOT exisit to be sold.

Bought tickets to Blackhawks vs Predators game over a month ago, my game is tomorrow and still don't have tickets. Only way to communicate with Vivid Seats is via email and responses are just childish and always the same - we are still working on it... Must have sent at least 15 emails so far. I am giving up, this company is a scam and please don't waste your time and money, because they just don't care, nor have qualified people to help.

I bought specific seats in a specific section for a concert. Each row and section had a different price based on the proximity to the DJ. However, when I arrived, it was first come first serve. There were no assigned seats, and we were relegated to the back of the concert hall. This was complete and utter false advertising and misrepresentation by Vivid Seats. They played semantic games and didnt take any responsibility. They refused my refund request. Do not purchase tickets from this site. They are completely misleading and fraudulent sellers and cannot be trusted.

This service should be shut down. The entire website seems legit, pretty easy to use, all the way up to getting your product. I paid over $200 for a parking pass to the Cowboys game. Ticket was supposed to be sent to me electronically. The process says I should have received an email with a link to transfer ticket. I never received the email. I attempted to use their chat to discuss the issue, Chat does not work, it's not a real service, all chat does is tell you to send an email. I sent an email multiple times. I finally got a response and it was clearly a canned response, they never read the particulars of my issue. There is no customer service, there is no way to contact the company. There is no 100% guarantee, it's all smoking mirrors. Do not use this site you will not get what you pay for.

We had purchased George Strait concert in Jan. 20 for a concert in Aug. 2020. D/t Covid it was rescheduled for Aug. 14, 2021. Since my husband and I are not very knowledgeable about e mobile tickets and assessing them. The night before the concert we went over to the arena to asked an employee at the box office to help us. He could not assess them but said it shows they are our seats on his side. So the next night of the concert we went over to the arena and asked again for help. This time it did not show our tickets.

I went on to the Vivid Seats' website and searched for tickets for an event. I found some that I wanted and I went through the buying process. When I clicked the "Purchase" button, I got a message stating that my tickets had been purchased by someone else in the meantime, and it kicked me back to the page where I could choose other seats. THERE WAS NO CONFIRMATION PAGE OR ANYTHING... just a pop up message stating the tickets I wanted were already purchased by someone else.

Let me first say that I was very hesitant to purchase tickets from Vividseats, based on the overwhelmingly negative reviews. However, they had the best seats, at reasonable prices. So, I had no choice but to roll the dice and hope for the best. Let me just say that I was completely shocked when I received my tickets within five minutes of placing the order. The e-mails containing the instructions to accept/download the tickets were excellent. I had no trouble at all, and can now rest easy knowing I will be able to attend the Genesis concert at the end of this month, and that I will not have to deal with any of the issues other people have/didn't just waste a ton of money. It's worth noting that I am very tech-savy, and that may be te reason some people have had such issues with Vivid. These are electronic tickets/transfers, and you need to know what you are doing. Thanks, Vividseats, for pleasantly surprising me.

Buying tickets via this company is like throwing the money into a black hole. They are not transparent with all the fee cost upfront. The fees ended up cost as much as the tickets. Big scammer. Stay away from Vivid Seats site. Buy it directly from Ticketmaster.

Tickets purchased with a ship date advertised as 10/23 for a game, eight hours away on 10/30. Tickets not shipped until 10/25. Original UPS Tracking had delivery as 10/27 which didn’t happen and when I checked again, they were scheduled to arrive less than 24 before the game (which is an 8 hour drive). Customer service said all they could to is initiate a reroute of the ticket to our Hotel. Come to find out, I have to trust that the person who took 2 days to send them after my purchase would have to be the one responsible enough to initiate the reroute.

Vivid Seats is a heartless company!!!! I recently attended a Rolling Stones concert in Charlotte. I went to purchase ONE parking space through their website. The quantity counter was stuck at 22. Thinking this was a glitch, I continued the purchase and was charged $1398.53 for parking!!! I've reached out to them repeatedly and they have claimed that they do not do the right thing and refund for human error. I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN!!!

This is the worst company there can be to buy tickets. Please if you don't want to waste your time and money look for a reliable company. At this time I made a claim with my bank for fraud in this place. I paid 2 tickets for a concert more than 800 dollars and They never came, I called several times and they treated me very badly, they told me to queue at the concert until my tickets arrived in the mail, this is stupid, my tickets never arrived and right now I'm waiting for the refund. I hope it's soon. I don't know how I didn't notice this scam, thieves

I have purchased tickets from many sites for concerts, shows, and games. This site was by far the most inconvenient. My delivery date has been changed 3 times and now I will receive my tickets hours before my event. It is very inconvenient now that if I would have needed to sell them, I now don't have the choice to do so. Will not be using them again.

In January 2020, I bought 4 tickets to a show that was supposed to occur in May 2020. The event has been postponed twice, and is now supposed to occur in February 2022. I have tried multiple times to get a refund for the tickets I purchased. Trying to get hold of Vivid Seats to talk to someone is always next to impossible. I was on hold for approximately 45 minutes the first time I called. As expected, they have a no refund policy. I don't know how companies can get away with these policies.

I bought some tickets twice because the website show an error: "Tickets are not available at this time", and it redirected me to the creation flow. I called the same day and wasn't able to connect, I also sent multiple emails without answer. In the end they didn't refunded my money because I had no evidence of the error. The website doesn't work well. Be careful when buying.

I purchased tickets for a concert in Charlotte in late 2018 that was postponed twice due to COVID. I had downloaded the Vivid bar code (tickets). When I arrived at the venue, I was told that my tickets had been refunded and I needed to contact Vivid. I contacted them (after many tries and some web chats). They told be they would try to find me seats (as I am outside of the venue waiting, with my date). After 30 minutes, I said like to get I would like to get a refund. I was informed that I would need to fill out a form and return it for an investigation to begin. I am convinced that this company is a complete scam. I have spent $550.00 for these tickets. When I called them 4 days later they hung up on me.

I never received the two tickets I purchased for the Rolling Stones on October 9th in Nashville Tennessee. They refuse to refund my money. This company is fraudulent. Ticket #**. I drove 700 miles to get there and then had to purchase two extra tickets at the window.

Thieves. Will never buy from here again. On top of charging you for a bunch of extra stuff, they don’t do refunds with the pathetic excuse they can’t because someone else sends tickets and they are just a mediator. Bunch of **. Besides you can’t even get a hold of them on the phone.

I purchased 4 tickets through Vivid Seats and I received tickets to a completely different event. I called customers service and they direct you to e-mail. I tried to live chat and it directs you to e-mail. I e-mailed and Vivid Seats stated they were looking into it and would follow up. It has been a week and no follow up. I reached out again today and the response is that they are still looking into it. My event is in two weeks and I still don't have the correct tickets.

On 10/01/2021, my husband and I went to Montclair, NJ see Who’s Line Is It Anyway? which was brought in January 2020 but due to pandemic, it had been rescheduled several times. This was a my birthday gift from my husband that year. He paid close to $200 for it. We arrived at the revenue around 6:30 pm and was told that we can’t go in due to bag policy. I was carrying a bag that’s bigger than 4x7 and there’s no bag check option.

I have been given the runaround since 2019 by Vivid Seats (Vivid Cheats as I understand there is a reputation here). Our concert was re-scheduled several times. While waiting for the re-schedule date, they informed me that once a new date was scheduled I could get a refund. Now that there is a new date for my concert, they are saying I cannot get a refund, I can attend or re-sell my own tickets. In addition to this, I have since seen this performer at a venue of which I obviously purchased tickets outside of Vivid Cheats. This is nuts. I will be filing with my bank and the BBB next. This company should not be allowed to do business.

The bad reviews got the best of my emotions. It was my first time using Vivid Seats & I didn't see the first email from the seller to release tickets to me. I had purchased 7 tickets for a football game & the first customer service rep did not clearly explain the process to me. Many of the cust. service responses seemed like canned responses, which scared me more. After being neurotic & stalking on LinkedIn, a Senior Vendor Relationship Manager made me feel better about the purchase. Then I did receive the electronic tickets, but they disappeared from my Apple Wallet the day of the event. They were retrievable from the seller's email, but the entire time leading up to the scanning of the tickets was extremely stressful.

Vivid has glowing declarations about their customer service on their website in their FAQ and responses, but they clearly don't have a clue about their customer's experience. Customer service is more than sending hastily written one-off responses with zero accountability and zero follow-ups. I have been trying for close to a year to get a refund for a concert that has been rescheduled three times. You simply cannot get in touch with them! So combine their customer service with their audacious junk fees and you have what I call a ** company. But here's the saddest part about this whole thing these artists that we support are saying nothing about how their fans are being scammed.

I purchased "tickets" to a concert and received an email with a link to the "tickets" which did not work. I downloaded their app, logged in, and tried to access the tickets that way, which also DID NOT WORK. I was turned away at the entrance to the gate because they did not place the actual tickets with the scannable barcode neither in the email they said had the tickets, nor their app I downloaded with my confirmation of purchase.

1 star because there is no option for ZERO STARS. The marketplace is simply an area where sellers can get your commitment to buy a ticket but they don't have to deliver until immediately before the event and if they don't they just give your money back. Which means sellers are free to get a higher price and screw you over. I bought 3 plane tickets and hotels to Circuit of Americas Formula 1 for $5200. My tickets are $1500. They aren't here. Customer service is staffed from India and they just say read the fine print. I will never use this company again.

SCAM AND A FRAUD!!! Do not ever purchase a ticket through this scammers, you will only lose your money and will never receive the tickets you purchase here. I ended up purchasing another tickets at the box office.

If I could give the a -5 stars I would. Their concert tickets MIGHT be "cheap" BUT don't be an absolute idiot (like me) and buy from them. I can guarantee it is not worth it to have to call them (because there WILL BE a problem with your tickets) and be waiting FOR OVER 48 MIN for someone to answear and then WAITING ANOTHER 30 MIN to be transfer to someone else, who will LIE TO YOU. Finally you will call one last time and they are gonna tell you "there is nothing we can do." I wasn't able to go to my Harry Styles concert. I spend over 1 thousand dollars on tickets. Don't do it.

All communication is with a computerized response. Nobody answers the phone or replies to an email. If you are having trouble receiving your tickets from who knows where, there is not any one available to speak to you. They do not answer the phone. Horrible company.

I had ordered tickets from a DIFFERENT place and they did not deliver tickets. I was at the venue and able to purchase and get tickets electronically sent to me within 1 minutes. I was able to attend an event when another ticket distributor failed me. Very grateful!!

Concert just started and I didn't get my tickets. I've spent a week trying to get my tickets only to be told - over and over and over again - "please monitor your email for your tickets". Getting a refund is going to be a challenge because they are now claiming that they only provide refunds for cancellations. This despite the fact that their 100% Buyers Guarantee, which they proudly display when shopping and purchasing, states that "You Will Receive Your Tickets Before the Event". I pointed out that even their Terms & Conditions state that on time delivery is guaranteed. They are rude and bend over backwards to avoid making any commitments. You will lose your money, your time and your sanity.

Purchased tickets for my son's birthday for the Dude Perfect tour. I was told I would receive an email no later than the day before to accept my tickets. Clicked on said email and it said my tickets had already been accepted from ANOTHER email. Inquired three different times, was told they would contact the seller, and of course they never "could get ahold of them". There is NO accountability for what happens to your $$$ or for the sellers to deliver what you purchased. DO NOT buy from this site!!!! Unacceptable!

After purchasing tickets it took three confusing emails and one lengthy phone call just to ensure my tickets were secured. My event was canceled, six phone calls and a dozen emails have not yet resulted in a refund, and the last few times I called my call was disconnected after being on hold for nearly an hour. Never been so frustrated dealing with a ticket agency, will never use them again and highly recommend staying away!

I went online to purchase tickets to a concert at a theater near me. The show was presented as if by the local theatre so I preceded to select seats. When it came time to pay I realized it was through Vivid Seats. I should have researched then but it appeared so legitimate. I selected two seats for $97 dollars each. When my tickets arrived they were for two $65 seats. There were no offers to refund the difference and although they claim to have wonderful customer service no one has responded. Hope this saves some else from aggravation and loss of money. Also the theatre will not know until the night of the performance if I will even get the cheaper seats.

Never use this company to purchase tickets!! I purchased tickets in February of 2020 for the Rolling Stones in Tampa. Due to Covid the July 5th concert was cancelled. I called Vivid Seats for months to get a refund. They would not give me my money back because the concert was going to be rescheduled. The concert was rescheduled for October 29th 2021, I have tried for weeks to get Vivid Seats to send me the tickets. They will not answer calls, emails or live chat - so I will be out almost $600 for 2 tickets that were overpriced and never delivered. Please use another ticket vendor. Vivid Seats is a scam.

I have tried reaching Vivid seats CS for over a week now. They have the worst outlets, worst help. This is absolutely horrible. If I could 0 stars I would. I do not recommend this place. If you ever need any help they won't answer calls, emails, etc.

I was able to score tickets in a Suite to the Cowboys/Giants game on Oct 10, 2021....but it did not come with a parking pass. No biggie.... I will just buy the pass myself, right? So I bought a pass on Vivid Seats....got the email that I would receive my ticket via email soon. But that email never came. I logged into my Vivid account, and it says in my status that I had received the pass. But, still no email with that pass. So, I try to call....estimated wait time? 83 minutes! But it offers to send me a link to a "live chat". This chat is not live.... I was having a conversation with a computer that took me through the same loop of responses over and over. So, I sent an email....after all, I still had 2 days before my event. No response. Tried contacting them the next day via phone....estimated wait time? 76 minutes! So, I sent another email....no response.

I purchase 2 tickets for 345 dollars to see the Kat Williams Comedy show at the Brooklyn Barclay Center. A few days before the show I was trying to accept my ticket which was delivered by a third party seller. But for some reason I could not accept the tickets to transfer it from Vivid Seats to ticket master. Long story short I was unable to retrieve my tickets. Spend hours with live chat. Could get them on the phone because you had to 54 minutes for someone to talk to you. I had to purchase 2 new tickets from the box office to see the show. Today when I called and explained to them. They told me no refund because the seller did his part by delivering the tickets and they can't refund my money. Don't buy from them please. They service customers is the worst.

This is the worst ticket seller ever!! Don't get robbed by them!! I purchased tickets to Jelly Roll (order #**) and received order confirmation via email and through their app. I however never received the actual electronic tickets. After standing in line for 2 hours I was told the app order confirmation was not the tickets and was turned away. Because Vivid Seats was a 3rd party provided the venue couldn't do anything for me. I then tried to call Vivid Seats from the venue to resolve, however was never connected to an agent in time!

Sellers rack up the price on all tickets to outrageous prices. Fans come from all walks of life and they are making tickets unavailable. Stealing experiences from real fans who truly support the artist. This site is a place for greedy scalpers.

I bought tickets online for a show in Houston. They send me a bad link to accept my tickets, and they say they can't do anything because the tickets were accepted. "But not by me," I say to them. Still nothing, and they refuse to help me further. DO NOT USE THIS SCAM COMPANY. YOU WILL LOSE MONEY!!!!

No live person ever answers the phone always a “high call volume"!! Sent countless emails and never the same answer!! Website says that the have 110 credit program… how about no!!! FGL CANCELLED BY FGL!! Show will be in August of 2022 no thanks not traveling for them!! Feeling jaded and angry.

The woman I was trying, keyword, trying to tell my issue to hung up on me after I Waited over an hour to get through. She had to worst attitude and wouldn't even let me speak. Worst experience I have ever had with a company. I will never use this company for buying my tickets again. They also won't refund for buying a ticket for the wrong day, even if you just made the mistake two seconds ago. If you for some reason don't put in your email correct, you'll have to wait over an hour to speak to someone. Just so they can tell you that they don't know when you will get your confirmation about tickets that you bought for the wrong day. So when you do TRY to sell them to buy the right date, the event will be done. DON'T USE THIS COMPANY!!!! YOU HAVE BEEN WARNED! THEIR PHONE REP HUNG UP ON ME....ENOUGH SAID.

This company is a scam. They sell grotesquely overpriced tickets, and they typically do not deliver the tickets. My tickets were marked up 1000% and they never arrived. And they do not respond to customer inquiries. Do not use this company. And get the word out.

There's mixed feelings about the way the pricing and availability are, there isn't enough information about the company and whenever you hear about scams it does trigger on this website more so than others.

I wish I had read the reviews before purchasing my tickets. Unfortunately the same thing happened to me as every single person who purchased from this company. My tickets said they were transferred but I could not use them. They wouldn’t scan, wouldn’t work. The service from T-Mobile trying to help me was incredible though. They were unsuccessful in getting them to work also, but did everything possible to access my account with them. They offered different seats so we were still able to see the game luckily. They also said that Vivid is the worst and I shouldn’t ever buy from them. They see this all the time.

Ordered tickets 3 weeks before game, received confirmation of tickets ordered. When I received notice to download tickets they were for a different row below the ones I ordered and I was charged for the row above me which I ordered. I tried for several weeks to get this resolved before the game however, Vivid Seats does not follow thru with their errors. I gave them all the info they requested showing the wrong tickets and they have employees that do not know what they are doing and keep requesting the same information. Really bad experience. The overcharge amounted to $130.52. We went to the game and used the tickets of lesser value. I thought if I ordered them early we would get what we wanted. I have copies of confirmation of original order. I sent both copies of wrong and correct tickets to Vivid Seats per their requested. Lot of good that did.

Never ever buy tickets for $600 from Vivid Seats. I bought 3 tickets for the show Wicked, till the last day didn’t get anything. I was calling, emailing live chat but no response. Then I was told that my seats are gone but there are other seats available for $100 discount which will be credit to my account. It’s been 2 days. I didn’t get credit or any response from them. Do disappointed and disturbing for dishonesty. I have all the proof in form of a screenshot.

Purchased 4 tickets. Several hours later I was contacted and advised that our tickets had been sold elsewhere and were no longer ours. The price of same seats tripled and we were out thousands in airline and hotel expenses.

I recently purchased tickets thru Vivid Seats on Wed. Sept. 28 2021 for Oct 02 2021 Giants vs Padres game. Was told I would receive my tickets by Sept. 30 2021. When I hadn't received my tickets yet I called customer service. No answer, so I went customer service chat which I had to wait an Hour with the same message say high volume of customers service and please wait for the next available operator, After a bought 6 of those messages they send a, "Would you still like to continue," I say yes. Same thing. Waiting.

Wow. Where do I begin? I purchased tickets to a concert and performers canceled. I tried to find out if I could get a refund or credit to another concert. I sent two emails. No response from Vivid Seats. Then I went on 8 live chats. I was disconnected from every single one. The topper to it all was waiting over an hour for a customer service phone call that they disconnected. I initially did not want to participate in the class action suit against VividSeats. Now I do.

We did not receive tickets when we were supposed to. We contacted customer service in every way. Every call or chat took hours. They gave us no answer over a few days of contact with them right up to the day of the concert. The only answer we get was no refund! The doors for the show opened at 3 and I just got an email to print tickets at 5. There is no way we are making it to the show at this point and we are just out the money and experience. I beg you to run from this scam!

My niece bought 4 tickets for BTS in FL and the event was cancel and no way to talk with someone about the refund. No answers to any emails, their phone call system just get rid of us because the event was cancel. What about our money??

Purchased concert tickets from Vivid In April for concert in Oct 21. Getting closer to the concert date I have not receive. I called sent emails, chat still no tickets. I called and talked to an agent, assured me I would get the tickets, they contacting the seller. The afternoon on the day of the concert I still don't have the tickets. Since it is the day of the concert, I can't cancel my hotel, I feel like I have been scammed out of $340.00 for two concert tickets. I will file a fraud claim with Pay pal to get my money back. I should have read the reviews before I purchased the tickets from Vivid. Don't buy tickets from this dealer, go direct to the event box office if you can. Lesson learned!

I purchased 2 tickets for MotoGP in Texas, Tickets were not available so I lost $534.36 a week worth of hard work, customer service refused to contact Ticketmaster to find my tickets, I contacted Ticketmaster with no luck never got a response I guess because I never purchased from them, never again will use Vivid seats. William

I purchased tickets for a football game through this service. Was not allowed into the event and after an hour and a half on hold was told to submit a form that I never received. I had to call back and sit on hold for over an hour to finally get the form that I then submitted. I was told I would have an answer in 3 days and a week and a half later I have received no response and have not been reimbursed.

Do not buy tickets from Vivid Seats, besides the fact of being completely up-charged on tickets, the concert I bought tickets for was CANCELLED. It was proven cancelled on the official concert website. I am not able to get a refund because they claim the concert was “postponed”. There is no postpone date. The absolute worst customer service department I’ve ever experienced. You aren’t even able to call and speak with someone. The phone hangs up on you and you have to email. I’ve emailed 15 times and it’s the same email response every time. I’ve been completely robbed of my money with no help from customer service.

DO NOT BUY FROM THIS WEBSITE. They will list incorrect information, steal your money, and their “hassle free” customer service is a scam, they don’t let you actually call or chat with them and they ignore emails. I bought a ticket that was listed November 11th 2021, that same day on another website I saw that the event was actually on April 12th 2022????

Tickets were bought for an event scheduled last September, which was cancelled due to covid. Tickets were not 'delivered'. We agreed to have VS keep the $ and we bought tickets for the event this year. A week before this year's event, we only received tickets for one of the 2 days. I began calling VS (120 min. waiting time), teen attempted using chat to find out what happened to day 1's tickets. Chat response was slow - about 1-2 minutes between replies. After hours on the phone and multiple chat sessions that slowed as time passed, I decided to wait until we were in Boston and 1 day before the event. It got worse when communicating when we first were in Boston. Support said I should have the ticket link, but it continued to show no link. Support then tried to send the link to an alternate email, but that didn't work. Then, support had me create a brand new Gmail account and then sent the ticket link to that account. It did not work.

I purchased some tickets to the Frankie Beverly and Maze Concert - total cost 803.00 for 6 tickets. Few days later found out the ticket price was lower for better seats and asked about cancellation and refund policy. Response was no cancellation and my refund is resale the tickets. How can you resale some tickets when the prices are lower for better seats, so the end result is a lose which would be the same if you refunded my money. I said I would be writing the worst reviews about their company until I got satisfaction from what I was doing. I have never heard of not being able to cancel a sale - if they bought the tickets just give me my money and you resale them. Since the pandemic started it has been the time of tricky companies doing bad things just like this..

On 11/30/2019, my wife purchased tickets for a Celine Dion concert scheduled for 4/9/2020. Due to COVID this was rescheduled to 9/4/2020, which was a date conflict for us. As Vivid Seats would not refund, the only alternative was to list the tickets for sale and the only alternative was to sell them through Vivid Seats. We did, and they sold on 7/9/2021. However we did not receive any payment. We were informed that we would be paid 7 working days after the concert. It is now 9/29/2021 and still no payment, and I have discovered that the concert was again rescheduled to 4/3/2022. So, if this date holds, Vivid Seats will have held my funds for 28 months, and a second payment for these seats for 9 months. This is criminal!

Never ever use this ticket sellers. It’s totally fraud and you are not even getting your tickets in time. Also tickets are much expensive there for no reason. Liars, who stole your money. When you are trying to contact them it’s not possible and when you finally get there then after 2 hour wait they hang up on you.

I purchased a ticket for a football game being held in London on 10/10/21. The shipping date to my NC home was 10/8/21. Tried to call CS and sent emails. Nothing! Won't talk live until 2 days prior. I admit that I misread the shipping date when I ordered but how would any legitimate company ship a ticket 2 days before an event that is occurring in another country, especially with COVID rules and flight requirements. I finally got a live chat and they told me that I was out of luck. Trying to resell an extremely overpriced single ticket is impossible. Why cannot the tickets be electronic????

This has been a complete scam. They have stolen $600 from my account. Do not buy from them!!!! I live in Atlanta Georgia and purchase Hall and Oates tickets from my fiance a month before we went. We got there and there were no signs...Not even an email.

I purchased tickets on the day of the event, 4 hours prior. My tickets were never delivered. I tried calling and live chatting customer service - their wait times were an hour and they never resolved my issue. They kept telling me to rest assured that my tickets would be delivered on time, and then would end the chat. Now I can't get them on the phone to refund me.

Ordered tickets 4 days prior to event. Received email stating tickets would be transferred by next day. Next day came and went. Called customer service and they told me "Don't worry. Keep checking your email. Your tickets will be there by start of event. Event occurred and started. Yet no tickets. We missed free bobble heads given to the first 25,000 fans, waiting for over an hour to speak to someone at Vivid seats. Seats should ALWAYS be confirmed the night before event. Eventually they gave us new seats but we missed 8 mins of the game. NEVER AGAIN!

After being on hold forever I tried to texting and was placed on hold forever. Every time it says it was transferring it would come back saying, "Error. Try again." This turned out to be an impossible ticket because once I got in the stadium and looked for that seat I found the entire section filled with the Wisconsin marching band. I have yet been able to reach anybody live at Vivid Seats. Never ever will I deal with this outfit again and I will sue if I don’t get my money back.

Ordered and paid for tickets in June for a September concert. Tickets never transferred. Emails not answered, phone contact nearly impossible. Finally customer support called a young man with foreign accent so strong I could not hardly understand. No help. After more emails I received email saying the venue would release tickets about 48 hrs before the concert. Several days prior I received a bar code. At concert venue the bar code was not valid so I had to repurchase my tickets. The price Vivid Seats had charged me for the invalid tickets was over 200% higher than box office price. As a retired police officer I thought I was beyond being scammed.

I purchased tickets, received them and the show was postponed. On the rescheduled date, I was told they were invalid, sold to someone else. Trying to get reimbursed and have had nothing but the run around. Ready to sue them.

Vivid Seats is illegally selling tickets to events. They are not allowed to resell tickets for. They were unwilling to reach out to the seller to confirm how they are able to resell the tickets even though I've provided proof that the event organizer doesn't allow any reselling and will not permit entry. They've also delayed delivery to just the day before the event. Customer service is very unhelpful and provides generic stock answers. Over $100 in just booking fees for an absolutely rubbish service. I will report the sale of the tickets as fraud to my credit card company.

I recently purchased seats and the Guarantee Insurance through Vivid for tickets to a LSU football game last weekend and received a confirmation from Vivid that the tickets were sent to me. The tickets NEVER came. The morning of the game, I sent a direct email to them about the fact that I have not received my tickets. I went through the Vivid Mobile App support and received a text message saying to wait for the next available person. This text response happened every few minutes, then after several messages like that, they sent me a text asking if I wanted to continue to wait. I replied yes over a dozen times. After doing this for over an hour, I then called support for which I received a voice message that the hold time was going to be 119 minutes. Since we were driving to the game I left my phone speaker. After 1 hour and 50 minutes the message then said the wait will be 108 minutes.

Absolutely terrible I am appalled. They are impossible to contact and the automated voice system is completely useless. I booked tickets and it has taken forever for the website to send me them. I am likely missing the game I was going to and haven't received any money back. Will never use this booking site ever again. Don't use this site.

I purchased 2 tickets for a total of $265, on concert day when I was able to download the tickets, I found that the tickets were actually $56 each. Realizing I was charged $153 over the ticket price I contacted Vivid Seats (this is NOT an easy process, you can't talk to a person, you have to send an email). I stated that I knew there would be fees but that there must have been some sort of error. Their response is very canned and they are telling me the price is correct. I will never use them again and suggest no one else does either. Besides all that, the only way to talk to a human is to select the option to purchase tickets, when you explain to the sales representative that you want to speak to a customer service representative, they put you right back into the endless queue with no human options.

My husband purchased two tickets for Jason Isbell at The Met in Philadelphia for June of 2020. This concert was rescheduled twice due to Covid. Days before the actual show, we received an email from Vivid Seats stating that our new electronic tickets would be sent to us the day before the concert. We never received the tickets and have never been able to get a response from customer service. Can't get an email back, can't get anyone on the phone, can't get an answer from their online chat. It's a complete scam and we are owed a refund that we will probably never see. Save your money. We had to buy new tickets at the box office at the venue where they told us Vivid Seats was known for doing this.

There is no customer support from this company. I was never able to reach an agent via chat or email. All I ever got were automated messages. I went on Vivid Seats to buy concert tickets for me and my husband. I initially just bought two tickets that I thought would be closer to the stage but I found out they were far to the left (Vivid seats doesn't reveal the specific seat location until the tickets are actually bought). I wanted seats closer to the center so I bought two tickets labeled center row and placed the first two tickets I bought on sale.

Would not refund for a cancelled event then gave me a credit then refused to honor. Got the run around at every turn. Got disconnect every time I call. They are crooks. This is the worse company I've ever tried to deal with. They need to be shut down.

We waited 18 months and traveled 4 hours to see Michael Buble only to be turned around at the gate because we didn't have a negative covid test?? We were told nothing about this requirement from the concert people or vivid seats. Vivid Seats won't even talk to us about getting any kind of a refund or even credit for the 803 $ we lost!!!! There are plenty of good ticket agencies out there, use them, not vivid!!!

I bought tickets for a Sep 18 football game on Mar 31. The incorrect tickets were delivered to my app on Aug 31. After two weeks of nothing but runaround from customer service the game came and went with the same incorrect tickets are still in the app. Furthermore customer service flat out lied and said the correct tickets were delivered on Sep 16th despite no supporting evidence from them and no response to the screenshots of the wrong tickets in my app. Horrible company.

We bought tickets to the game in April of 2021. We were told that the tickets would be delivered by September 15th 2021. That date came and we received an email from Vivid Seats telling us to look out for our electronic transfer. That never occurred. I reached out to them the next three days leading up to today the 18th day of event. I sent 4 emails and was on chat with them daily. All the while they told me they’d be delivered. Earlier today we decided we were going to cancel our trip because we could not trust we’d have tickets to our event.

Customer Service horrible. I had to call at least 10 times and no one could help me to receive the tickets. Wanted to tell me I would get them 2 hours before the event. "Just keep watching your phone." WTH. I went from Florida to Vegas for the show and I should wait and see if the tickets come. They guarantee their tickets or money back supposedly but I don't believe you would have much success getting your money. DO NOT USE THEM.