Vivid Seats Reviews

Tickets were bought for an event scheduled last September, which was cancelled due to covid. Tickets were not 'delivered'. We agreed to have VS keep the $ and we bought tickets for the event this year. A week before this year's event, we only received tickets for one of the 2 days. I began calling VS (120 min. waiting time), teen attempted using chat to find out what happened to day 1's tickets. Chat response was slow - about 1-2 minutes between replies. After hours on the phone and multiple chat sessions that slowed as time passed, I decided to wait until we were in Boston and 1 day before the event. It got worse when communicating when we first were in Boston. Support said I should have the ticket link, but it continued to show no link. Support then tried to send the link to an alternate email, but that didn't work. Then, support had me create a brand new Gmail account and then sent the ticket link to that account. It did not work.

I purchased some tickets to the Frankie Beverly and Maze Concert - total cost 803.00 for 6 tickets. Few days later found out the ticket price was lower for better seats and asked about cancellation and refund policy. Response was no cancellation and my refund is resale the tickets. How can you resale some tickets when the prices are lower for better seats, so the end result is a lose which would be the same if you refunded my money. I said I would be writing the worst reviews about their company until I got satisfaction from what I was doing. I have never heard of not being able to cancel a sale - if they bought the tickets just give me my money and you resale them. Since the pandemic started it has been the time of tricky companies doing bad things just like this..

On 11/30/2019, my wife purchased tickets for a Celine Dion concert scheduled for 4/9/2020. Due to COVID this was rescheduled to 9/4/2020, which was a date conflict for us. As Vivid Seats would not refund, the only alternative was to list the tickets for sale and the only alternative was to sell them through Vivid Seats. We did, and they sold on 7/9/2021. However we did not receive any payment. We were informed that we would be paid 7 working days after the concert. It is now 9/29/2021 and still no payment, and I have discovered that the concert was again rescheduled to 4/3/2022. So, if this date holds, Vivid Seats will have held my funds for 28 months, and a second payment for these seats for 9 months. This is criminal!

Never ever use this ticket sellers. It’s totally fraud and you are not even getting your tickets in time. Also tickets are much expensive there for no reason. Liars, who stole your money. When you are trying to contact them it’s not possible and when you finally get there then after 2 hour wait they hang up on you.

I purchased a ticket for a football game being held in London on 10/10/21. The shipping date to my NC home was 10/8/21. Tried to call CS and sent emails. Nothing! Won't talk live until 2 days prior. I admit that I misread the shipping date when I ordered but how would any legitimate company ship a ticket 2 days before an event that is occurring in another country, especially with COVID rules and flight requirements. I finally got a live chat and they told me that I was out of luck. Trying to resell an extremely overpriced single ticket is impossible. Why cannot the tickets be electronic????

This has been a complete scam. They have stolen $600 from my account. Do not buy from them!!!! I live in Atlanta Georgia and purchase Hall and Oates tickets from my fiance a month before we went. We got there and there were no signs...Not even an email.

I purchased tickets on the day of the event, 4 hours prior. My tickets were never delivered. I tried calling and live chatting customer service - their wait times were an hour and they never resolved my issue. They kept telling me to rest assured that my tickets would be delivered on time, and then would end the chat. Now I can't get them on the phone to refund me.

Ordered tickets 4 days prior to event. Received email stating tickets would be transferred by next day. Next day came and went. Called customer service and they told me "Don't worry. Keep checking your email. Your tickets will be there by start of event. Event occurred and started. Yet no tickets. We missed free bobble heads given to the first 25,000 fans, waiting for over an hour to speak to someone at Vivid seats. Seats should ALWAYS be confirmed the night before event. Eventually they gave us new seats but we missed 8 mins of the game. NEVER AGAIN!

After being on hold forever I tried to texting and was placed on hold forever. Every time it says it was transferring it would come back saying, "Error. Try again." This turned out to be an impossible ticket because once I got in the stadium and looked for that seat I found the entire section filled with the Wisconsin marching band. I have yet been able to reach anybody live at Vivid Seats. Never ever will I deal with this outfit again and I will sue if I don’t get my money back.

Ordered and paid for tickets in June for a September concert. Tickets never transferred. Emails not answered, phone contact nearly impossible. Finally customer support called a young man with foreign accent so strong I could not hardly understand. No help. After more emails I received email saying the venue would release tickets about 48 hrs before the concert. Several days prior I received a bar code. At concert venue the bar code was not valid so I had to repurchase my tickets. The price Vivid Seats had charged me for the invalid tickets was over 200% higher than box office price. As a retired police officer I thought I was beyond being scammed.

I purchased tickets, received them and the show was postponed. On the rescheduled date, I was told they were invalid, sold to someone else. Trying to get reimbursed and have had nothing but the run around. Ready to sue them.

Vivid Seats is illegally selling tickets to events. They are not allowed to resell tickets for. They were unwilling to reach out to the seller to confirm how they are able to resell the tickets even though I've provided proof that the event organizer doesn't allow any reselling and will not permit entry. They've also delayed delivery to just the day before the event. Customer service is very unhelpful and provides generic stock answers. Over $100 in just booking fees for an absolutely rubbish service. I will report the sale of the tickets as fraud to my credit card company.

I recently purchased seats and the Guarantee Insurance through Vivid for tickets to a LSU football game last weekend and received a confirmation from Vivid that the tickets were sent to me. The tickets NEVER came. The morning of the game, I sent a direct email to them about the fact that I have not received my tickets. I went through the Vivid Mobile App support and received a text message saying to wait for the next available person. This text response happened every few minutes, then after several messages like that, they sent me a text asking if I wanted to continue to wait. I replied yes over a dozen times. After doing this for over an hour, I then called support for which I received a voice message that the hold time was going to be 119 minutes. Since we were driving to the game I left my phone speaker. After 1 hour and 50 minutes the message then said the wait will be 108 minutes.

Absolutely terrible I am appalled. They are impossible to contact and the automated voice system is completely useless. I booked tickets and it has taken forever for the website to send me them. I am likely missing the game I was going to and haven't received any money back. Will never use this booking site ever again. Don't use this site.

I purchased 2 tickets for a total of $265, on concert day when I was able to download the tickets, I found that the tickets were actually $56 each. Realizing I was charged $153 over the ticket price I contacted Vivid Seats (this is NOT an easy process, you can't talk to a person, you have to send an email). I stated that I knew there would be fees but that there must have been some sort of error. Their response is very canned and they are telling me the price is correct. I will never use them again and suggest no one else does either. Besides all that, the only way to talk to a human is to select the option to purchase tickets, when you explain to the sales representative that you want to speak to a customer service representative, they put you right back into the endless queue with no human options.

My husband purchased two tickets for Jason Isbell at The Met in Philadelphia for June of 2020. This concert was rescheduled twice due to Covid. Days before the actual show, we received an email from Vivid Seats stating that our new electronic tickets would be sent to us the day before the concert. We never received the tickets and have never been able to get a response from customer service. Can't get an email back, can't get anyone on the phone, can't get an answer from their online chat. It's a complete scam and we are owed a refund that we will probably never see. Save your money. We had to buy new tickets at the box office at the venue where they told us Vivid Seats was known for doing this.

There is no customer support from this company. I was never able to reach an agent via chat or email. All I ever got were automated messages. I went on Vivid Seats to buy concert tickets for me and my husband. I initially just bought two tickets that I thought would be closer to the stage but I found out they were far to the left (Vivid seats doesn't reveal the specific seat location until the tickets are actually bought). I wanted seats closer to the center so I bought two tickets labeled center row and placed the first two tickets I bought on sale.

Would not refund for a cancelled event then gave me a credit then refused to honor. Got the run around at every turn. Got disconnect every time I call. They are crooks. This is the worse company I've ever tried to deal with. They need to be shut down.

We waited 18 months and traveled 4 hours to see Michael Buble only to be turned around at the gate because we didn't have a negative covid test?? We were told nothing about this requirement from the concert people or vivid seats. Vivid Seats won't even talk to us about getting any kind of a refund or even credit for the 803 $ we lost!!!! There are plenty of good ticket agencies out there, use them, not vivid!!!

I bought tickets for a Sep 18 football game on Mar 31. The incorrect tickets were delivered to my app on Aug 31. After two weeks of nothing but runaround from customer service the game came and went with the same incorrect tickets are still in the app. Furthermore customer service flat out lied and said the correct tickets were delivered on Sep 16th despite no supporting evidence from them and no response to the screenshots of the wrong tickets in my app. Horrible company.

We bought tickets to the game in April of 2021. We were told that the tickets would be delivered by September 15th 2021. That date came and we received an email from Vivid Seats telling us to look out for our electronic transfer. That never occurred. I reached out to them the next three days leading up to today the 18th day of event. I sent 4 emails and was on chat with them daily. All the while they told me they’d be delivered. Earlier today we decided we were going to cancel our trip because we could not trust we’d have tickets to our event.

Customer Service horrible. I had to call at least 10 times and no one could help me to receive the tickets. Wanted to tell me I would get them 2 hours before the event. "Just keep watching your phone." WTH. I went from Florida to Vegas for the show and I should wait and see if the tickets come. They guarantee their tickets or money back supposedly but I don't believe you would have much success getting your money. DO NOT USE THEM.

Purchased OVERPRICED TICKETS online, and they were not delivered, When I got to the Event, and still had no tickets delivered to me, I did get through to Customer Service. They put me on hold and THAT WAS THE END! I had to buy tickets at the gate because my grandson was coming. They have a terrible reputation for a reason!

Bought 2 different orders of parking passes on Vivid. First is cancelled because seller changed his mind and didn't want to sell them to me anymore. Got a 10% off my next order coupon. Vivid seats is horrible. They are going to charge that broker 200% who changed his mind and keep those profits for themselves after screwing me over - yet I only get 10% off my next order. Somehow they cannot send an order placed in the morning on a Friday for Saturday Delivery for a game that begins at 7:30pm the following day. Early Saturday delivery service can guarantee 9am deliveries and regular Saturday deliveries can also be guaranteed by NOON or 3pm depending on location. Many options. Refuses to listen and just wants me to use my fake pictures of parking passes. Unbelievable.

If I could give negative stars, I would. It is the day of the concert, just a few hours to go, and not only have I not received my tickets, but I have also not been able to get a hold of any customer support person. For the past few days I have been emailing and trying their chat without getting a hold of a single live human being. I called their customer support number this morning and was on hold for an hour and a half without getting a hold of a live human being. I gave up and bought new tickets through Ticketmaster (received my ticket barcode instantly) and contacted my bank to dispute the Vivid Seats charge, hoping I'm refunded since I paid for tickets I never received and have not been able to receive any help. Do not use Vivid Seats ever, for any reason.

Purchased ticket in May for a Sept concert. Day of show and still no ticket. Emails were never answered. The people on the page chat were great! Took about 20 minutes for anyone to answer it though. They were able to find out that the seller of my ticket didn't release his ticket and that I should have it by the time the show started or I would get a refund. I was disappointed!! I did another chat 2 hours before the show and again they reached out to the ticket owner. I finally got the ticket 1 hour before the show. I spent a lot of time trying to find out where my ticket was and was stressed out! I would not recommend getting a ticket this way.

It amazes me that after all the backlash this company is still operational!! I had 2 horrible experiences!! First I ordered tickets to a show that was $400+ after waiting forever to receive them I started panicking and tried AT LEAST 20 times to get help and find out where my tickets were. Finally spoke to someone who assured me I would get my tickets before the event. I received them literally HOURS before the event and they WEREN'T EVEN THE TICKETS I PAID FOR!!! So my $400+ show ended up being over 1k because I bought a back up set directly from Ticketmaster with absolutely no issue. But of course because they sent them their so called buyer guarantee is void for any refund.

This company messed up the electronic delivery of my tickets. They do not answer their phone number and refuse to refund the money. I wish I had read these reviews before buying. I have filed a complaint with the Better Business Bureau and suggest that you do as well! What a ripoff!

Tried to called them to get refund for show get cancelled (COVID-19). Never never ever answer my call, just answer by robot and in circle. They ask us to email but they never replied. Just be careful. They ONLY responsible money IN, no money OUT when the event cancelled.

I ordered two tickets, which I never received, and spent hours with customer service trying to receive. Then when I didn't get them, ordered tickets from StubHub and got them immediately (I had already flown from California to Washington to attend the Husky Football game). After it was over, I spent an hour with "customer service" trying to get a refund, or credit, but was denied. Please use another, more reputable vendor.

Hi everyone! I do not often write a bad review, but I am so sad about our experience with Vivid Seats! My husband and I purchased baseball tickets to a Twins' game this summer and spent nearly $400. It was for great seats on a Saturday afternoon. The game ended up getting rained out, which is obviously not their fault but what happened next completely floored me!

Purchase NFL football tickets for Oct 17, 2021 game for Washington and Kansas City Chiefs from Vivid tickets. Purchased Section 126 row 4 instead they gave me section 126 row 14. Have knee replacement cant walk or climb long distances. Paid $709.00 for these tickets. I have called and called, emailed. No response to rectify the situation. Will report to Federal Trade Commission as well.

Horrible experience! BUY SOMEWHERE ELSE!! Horrible experience!! DO NOT USE!! This is the worst service ever if you have an issue. I placed 3 orders for a Clemson football game. On 9/1 two of the orders were transferred to me with no problem. The 3rd order however was never transferred. I sent over 20 emails, waited hours to chat with a representative and hours and hours waiting to speak with representatives. For 10 days prior to the event I kept getting back a form email saying I would receive the tickets. I never got them!! They kept telling me they would reach out to the seller to have him send them.

Vivid seats selling tickets for Elvis concert at Festival place in Sherwood Park on Oct 30 that is not in existence. There is an Elvis concert on Sept 25 where tickets are less than half of what vivid is selling for Oct 30. Easy to see how someone would purchase unknowingly. Also vivid is selling tickets to a Herb Alpert concert on April 13 at same venue. This is a legit concert but tickets on Ticketmaster are $61-$91 CDN and vivid is selling for $102 -$306 US.

I bought two football tickets. I intended to go to the game but couldn’t. I tried to resell them, unsuccessfully, until the last 48 hours before the game, they did not give me a way to upload tickets because they never sent me a PDF file, I had to use two other apps to get the tickets, do not use this site. There is no live person and even their chat bot just gives you the same message every time, they do not return emails ever, I’ve been working on this for one month. I have probably put in about 11 hours of computer work just to get to this game. It’s outrageously ridiculous

Vivid Seats fails to fulfill its "100% buyer satisfaction guarantee". When the pandemic hit, Vivid Seats refused to refund my ticket purchase despite the concert cancellation. When the concert was rescheduled, Vivid Seats informed me my tickets would be transferred to me via electronic transfer but the tickets never came. After waiting to hear from an agent, Vivid Seats claimed it was not their responsibility to deliver my tickets because they are a "secondary seller". Do NOT buy tickets through Vivid Seats!!!

Tried to open an account to sell football tickets but they would not approve because of no prior history selling. Makes no sense at all. I guess they are not looking for revenue from my ticket sales. Oh well again Stubhub and Ticket Master kicks their bottom. I will recommend to others not to use their service.

Ordered two tickets for Chicago the band, called Vivid, spoke to the rep, took 55 minutes, they resolved nothing! I only gave them one star because there’s nothing less!! My suggestion is if you can find another ticket venue USE THAT ONE!

This is my first review on anything so I hope this helps people. I purchased sports tickets from Vivid Seats with their 100% buyer guarantee and they sent me the wrong tickets. Wasn’t even for the right date. I called and tried to chat but kept getting hung up on. Their only support is thru email. After many emails they will not take liability for their mistake nor give a refund or fix the problem. They continue to pass the problem on to the seller of the tickets. I understand people make mistakes but Vivid Seats and the 100% buyer guarantee they advertise is not true. Lesson learned please be careful with this ticket broker site.

Our daughter purchased tickets from this site and a few days before the event had still not received her tickets by UPS, then to email or by text and that the delivery would be made to her hotel address still no confirmation. Today this company finally came up that they would be delivered by a complete stranger in front of the venue in Vegas to two young female adults. I am utterly horrified that any company would make this kind of arrangement between a two young female adults and a complete stranger hundreds of miles from home.

I purchased a ticket yesterday for the PSU-Wisconsin football game that is today. Vivid Seats shows my tickets as "delivered" and charged my account. I got an email from seatgeek saying the tickets were there. When I login to seatgeek to "accept" the ticket, it won't let me accept it. Seatgeek says the problem is on vivid's end. Vivid won't answer phone calls. The game is in less than four hours and the tickets that I have paid for are unable to be accepted in seatgeek and vivid offers no refund. Do not use this service. They stole my money. They offer no easy way to be compensated. They say they offer a buyer guarantee, but they don't. They should be shut down.

I bought tickets for the Hollywood Bowl. They were supposed to be delivered to my mobile app 2 days before the concert. I called and did chats which amounted to 6 hours of my time. The morning of the event they sent tickets that were incorrect, I spent many hours trying to sort this out. First they have untrained people answering questions so they couldn't understand that a Box number was a seat. They kept telling me I would get the correct tickets but 3 hours before I had to leave I still didn't have them. They refused to give me anyone to talk to that could help and they refused to refund my money. Really the worst customer service ever from Nikka and Yuni. They refused to let me talk to anyone else. I caution everyone to never use this company. I lost $2000.00. Unbelievable.

They Ripped me off with my purchase, selling me concert tickets. I bought 2 tickets and was forced charged $60 overnight and got them 2 weeks later and these tkts were offered $400 LESS by them a week before concert. Not trustworthy Company, PERIOD.

My game was relocated and thus the tix no good, but Vivid assigned "postponed" so they could delay response. Phone and Chat were disabled. Once my order was confirmed in their system, the auto chat and auto phone system replied: "this chat will end" or "this call will end" followed by "please email" but when I email support@, the reply comes back "we do not recognize any order with this email address." This is, in effect, a brick wall put up to delay the reimbursements Vivid must pay.

I never received my ticket transfer! First time I did a chat with customer service and they took a long time to reply throughout. After trying MANY different ways of locating my transfer tickets, which I appreciated, they said they would have to request them again "if " they would do it? Was frustrated and asked if that meant there was a chance I wouldn't get them and was told "that's not what I said". I decided to call and talk to a live person. That person was helpful again having me check all of the same places. Then assured me that I would get my ticket the next day....same day as the concert.

I bought tickets to a football game off the ESPN website from this vendor. After all the fees, the price was significantly greater than the quoted price. Most galling, they charged an express delivery fee for tickets which were delivered electronically.

Bought a ticket for the Pat benatar concert on August 2021 in Burbank. Went to the venue. Nobody there. Did not send me notification of reschedule. Used their chat. They could not send me a new ticket for the reschedule date because they believed the event had already happened. They would not send me a new ticket for the event. They would not refund my ticket. They have gross indifference in regard to their customers and their competency is limited.

I purchased two tickets as a gift for my son to his absolute favorite band. He drove six hours to the concert and was turned away at the door tonight. They told him the tickets were fakes. Customer service was no help, says they will send me a form for me to provide “documentation so they can open an investigation.” This is a total scam and I’m embarrassed I fell for it and feel terrible that I did this to my son.

Buyer beware. Vivid Seats does NOT have anyone to communicate with. I purchased a parking pass and did not receive it by the morning of the event. I called and was advised my wait time was 50 minutes. The voice recording said to go on line to their website and chat for faster service. Their chat line is a scam. It asked for my name and order number 5 times. There was no one on their chat line. I ended up going to the event and paid for parking there. While I was at the event I received a email with instructions on how to obtain my parking pass. BUYER BEWARE and forewarned.

Yeah. Avoid this company. I can't attend the event and they will not allow me to access tickets I purchased months prior to the event until the last hour. So I can't even give them away! Their chat room is a farce and the phone number is not in service. A true actual scam of a company. Heed these fair words of a rational person's experience, STAY AWAY!!!

We purchased tickets over a month ago for a football game and although we received a confirmation email, we never received the tickets. We called on the morning of the game, and were on hold for over an hour. The rep told us to give them a new email address to send the tickets but they never came. We called back again and a different rep said we shouldn't have given a new email address and that we broke their agreement terms. They said they would do an investigation but the game has already started and they will not refund our money. We continued to get the run-around and were not allowed to speak to a manager. Their service is deplorable and they should be held accountable for breaking their own business promises. PLEASE DO NOT USE THIS COMPANY!! THEY ARE ABSOLUTE CROOKS!!

Had $840 worth of tickets to an Eric Church concert that was postponed for "a year". Vivid reps said they will not refund because event was not cancelled. They actually took the position that it was a good thing because I had the "opportunity" to sell the tix for more than I paid for them. Really? The venue is 1700 miles from where I live. Absolute joke - never again.

Buyer beware! They advertise a 100% guarantee but my tickets never arrived and I missed the concert. I am waiting to see if they refund the $265 I spent on nothing. I am a very disappointed customer!!!

The way this company is ran is an absolute joke. I advice you not to purchase any tickets to any events through this company. It is an absolute nightmare. I purchased 4 tickets (seats) to a Gary Clark Jr concert in Dallas that was supposed to be at the Hifi at $97 a ticket. A week before the event I get a notification from my wallet app saying the ticket has changed to HOB (House of Blues). No email telling me of the change whatsoever. These same tickets are now being sold for 15 dollars a ticket and are now in a standing room section. I paid for the Hifi. More importantly, I paid for 4 seats so we could be comfortable and with the venue change they would not match our tickets to be in a seat, nor would they reimburse me the difference in price so I'm not only out $300+ dollars - we will not have the same experience. Vivid Seats - you are a joke.

Bought ticket day of game; never got proper code (ticket) on phone to get into ball game; spent 1-2 hrs trying to correct with Vivid and could not get through. Could not get into stadium, Vivid will not refund my money. I will never use them again. Terrible company. One person hung up after 1 hour wait (Barns) and another person (Jen) told me since event passed no refund. Horrible business approach.

One of the worst customer service experiences I've ever had. I received the wrong tickets to a show, 4 days prior to the event. Every time I tried calling or talking to an agent online was an hour+ long ordeal - they clearly extend out the hold times as much as possible to avoid the costs of problem resolution. When I did manage to talk to someone, they inevitably repeated the same lies for me to wait and it would be resolved. I never did receive the correct tickets - luckily I was able to buy prior to the show from another site. Their "100% guarantee" is complete garbage. I'm in the process of trying to get my refund right now. Have tried calling them 3 times so far and it's still "being investigated", even though they've already previously acknowledge the mistake. I'm not holding my breath.

I never received my tickets. I started attempting to correct this a week prior to the event. I never got a response. I finally waited an hour on the phone. I spoke with a representative who wasted another 30 minutes of my time and never did anything. I had spent over 700 dollars. Now I have to try and get it back. But since you can't really get through to anyone....

I purchased tickets to a baseball game and never received a confirmation email. I called customer service and was told I misspelled my email and the only way I could get my tickets was to cancel my order and get a full refund, but I would have to re-purchase the tickets with a Vivid seats card or ebay card. I did so and then he stated that the only way they could refund my money was to activate a vivid seats wallet for an additional cost. The customer service agent was scamming me and I never received my tickets. I do not recommend doing business with Vivid Seats, they are scamming their customers and very soon they won't have any.

I purchased two tickets ($1,000.00+) to a concert. The tickets were suppose to be transferred electronically but I never received them. I called customer service four different times prior to the event. I kept getting the run around on my tickets. The day of the event I still haven’t heard back from customer service and I never received my tickets. The next day after the event I called a final time to request a refund. Customer service was still no help. At this point I was done with customer service and the company altogether. I have recently filed a dispute with my bank in order to receive my money back. Vivid Seats should be ashamed of themselves for stealing and scamming people. I am extremely disappointed and will never purchase from them again. Always book with a direct source.

Bought tickets to a baseball game. They were supposed to transfer tickets to the BallPark App and the link they sent was broken. I contacted customer service SIX times to get it resolved. They said they could only help me if I provided another email. I gave them my university email and they said that wouldn't work. I gave them a different email and still haven't received any information and it is 24 hours before the game. I am out $100 and they will not provide me and with refund. They said I could resell but how am I supposed to resell tickets I don't have access to? This is truly just a scam.

I ordered my tickets on Vivid Seats and my credit card was charged. I noticed the next day I never got a confirmation or the tickets. I went to my bank statement and noticed that I was charged and refunded. They never said that I was being refunded, so their customer service is horrendous. Go to StubHub. You may pay slightly more but you will not have any headaches. If you're looking for a bad time go to Vivid Seats.

You are looped around with robocalls and can never reach a customer service rep. I will never use them again!!!! You can not redeem credits via their supposed rewards program. I have tried on their mobile app and on a laptop, no assistance is available. They don't respond to their supposed contact via computer either.

I tried to contact them via email on their website, "live" chat (twice), and their 800 number. "Live" chat is not live. It's an endless loop, and kept saying my order number or my other identification were not on file. The phone call resulted in a long series of automated choices, and then a notification that I would have a 41 minute wait. So I called my credit card company, explained the situation in detail, and filed a dispute. Within the hour, Vivid Seats sent an email asking me to complete a customer satisfaction survey. LOL - But they still have not contacted me about the canceled concert or my tickets. I will never buy from them again.

You cannot escalate and they refuse to assist. Just simply state, "We cannot help you" and have an attitude when talking to customers with laughing and disrespectful remarks in the background. Most importantly Vivid doesn't follow their own terms and conditions. Vivid broke their own terms and conditions and refuse to help their customers. Vivid robbed me of nearly $900. Vivid advertised a date of an event that had already been changed as the original date. Once the tickets were bought vivid then decided to notify me that the date changed when it had in-fact already changed several days before that.

I paid for tickets, Never received them. Contacted customer service who repeatedly hung up on me. They have a 100% buyer guarantee that is "Designed to give you full Peace of mind, safety, and security." They did not honor this! I did not receive valid tickets and they were not delivered prior to my event. It also says that they provide excellent customer service. I spoke to 2 reps last night (Samuel and Emma). Samuel was rude and hung up on me, said they had "Proof that the tickets were delivered", I asked him to share that proof and he hung up on me.

They say they have a 100% buyer guarantee and if tickets are changes they will give equal or an upgrade. The tickets that were sent were not the ones I paid for and were not as good. Their customer service was terrible, 2 representatives said they were working on it. A 3rd, while we were driving to the concert said if I didn't think the seats were comparable, they would make it right (all after being on hold for at least 3 hours!). When I called to make it right today, they said they couldn't do anything. I plan to take them to small claims court.

They sent me the wrongs seats for an event. I ordered VIP tickets to a concert and received GA tickets 5 days before the event (which cost 1/10th the price). I called (had to wait on hold for an hour), I emailed, I did their live chat. I interacted with individuals, but never received a response or refund, and the event came and went. They are an ABSOLUTE SCAM and take advantage of their customers. NEVER AGAIN.

I paid over $800 for 2 tickets to a Bruno Mars concert in Las Vegas (including a whopping $95 service charge per ticket). According to UPS, the tickets were delivered and I signed for them on August 4th. However, I was not in town, nor did anyone else at the address sign for or see a UPS package. I filed an investigation with UPS who suggested I contact the sender. I contacted Vivid Seats. It takes hours and is nearly impossible to reach anyone on the phone or live chat.

I bought tickets to a concert against my better judgement under the guise of the 100% buyer guarantee. My tickets were not transferred. I was smart enough to screen record my activity which proved the tickets did not transfer. I followed the helpful tips on Vivid website, including using different internet browsers, and finally at the suggestion of Vivid, signing in from a desktop (to retrieve mobile tickets?). I left the venue, back to home signed in from the desktop, no good. Tried with a different browser, no good. ***All action recorded via screen recordings or cell video.***

I ordered tickets to an event that was scheduled to happen in 2020 that was postponed due to COVID. I emailed customer service and they told me to wait it out since the tickets will be eligible for the new rescheduled date. Well it's been a year now and I recently sent a message saying that I just want my refund. They refuse to give it to me and advised I should sell my tickets. Who is going to buy tickets to an event that doesn't exist? Absolutely absurd. I will no longer be purchasing from Vivid Seats again. Will also be advising people to not purchase from this company as well.

I recently bought a ticket to go to Bass Canyon and the ticket was a scam! I thought it was just a reseller reselling a ticket, but it turned out to be a digital ticket when the event doesn't even have digital tickets. When I tried to contact customer support about my ticket, I wasn't even able to reach a CSR despite waiting several hours. Overall this site is a total scam and they don't check their sellers.

I had ordered tickets to see a concert, which got postponed due to Covid. By the time it was rescheduled, I was no longer able to attend. So, I tried to get a refund because I would not be able to use the tickets, which were over $200, but because of their “all sales are final” policy, it was not an option. The only way to get a refund is if the event gets fully cancelled. So I then tried to resell the tickets to get my money back. It is the most confusing system to get to the actual selling of the tickets, and once I was there, went through the process of filling out all my information, I get an error message saying that the event must be two days or more for me to be able to sell the tickets. Yet I’m sitting here, more than THREE DAYS from the event. Customer service was no help whatsoever, and I highly recommend that if you are considering buying tickets for anything, use another service. Ticketmaster has never let me down.

Lynyrd Skynyrd cancelled their concert on the same day we were to go see them. I was on the phone all day that day trying to contact anyone at Vivid Seats.... Phone and chat and never spoke to anyone, was on hold the whole time. Sent emails never responded. Got thru today and their answer for a refund was resell them, after I told them the concert was yesterday. Brad Paisley was another act and they said tickets were still good for that. I will NEVER buy from Vivid Seats again. Terrible response time and no consideration for a same day cancellation.

We bought 2 tickets for the Sebastián Maniscalco show which was supposed to be on June 25th 2021 in Atlantic City NJ. This show was rescheduled for August 6 2021, and we were not able to commit to new date because we are from Florida and we were not able to get days off work for the new date. So we called customer service just to find out that there is no refund. They advised us to resell the tickets on their application. We did that, sold our tickets and shipped them to the buyers. Then we found out that money for our sale we will get in 7 days after the event. So we waited till after August 6. Today is August 9th, I got an email that my order is canceled and we need to resolve monetary issues. I called customer service, they even couldn't find my sale at all, guy hang up on me after 2 hours on hold. In their application my sale had disappeared. So I have a feeling it is BIG SCAM!

DO NOT BUY FROM VIVID SEATS. THEY ARE INCREDIBLY SHADY!!! I ordered a $40 ticket for a concert in my city through Vivid Seats, and the tickets were estimated to arrive to me via electronic transfer on August 1st. 5 days later, they still hadn't arrived so I tried to reach out to customer service. I was on hold for hours and so I used the live chat feature.

Terrible experience! First charged a huge fee after the ticket price. Then tried to contact them & the text link didn’t work, tried the chat, it didn’t work so I waited on hold for an hour to finally speak to a human. I explained that I didn’t have a printer to print tickets off my phone but also there was no option on the tickets to print. Well I was just told I have to print them out, even though there was no option to print. They said there was nothing they could do, even though it stated on their website for a small fee, they could send tickets. So here I am, out $200 & no concert to go to! Nightmare to deal with!

Updated on 06/21/2022: I purchased tickets in January of 2020 to attend the Country Music Festival in Nashville TN in June of 2020 from a 3rd party ticket reseller, Vivid Seats. The festival was cancelled for 2020 and again in 2021 and just occurred now this past weekend, June 9-12. When it was cancelled for the second time, not knowing if I would be able to attend that far out, I requested a refund. I was told that the sale was non-refundable. This was a large purchase. It was a dream of a life time vacation, and we wanted really good seats, so we splurged. We spent much time on their website and selected the very best seats we could afford, paying $722 per seat. They refused to refund our money. So we made plans to go to the show. We had many communications leading up to the time of the show. They had originally told me that they would send me the tickets one week prior to the show via UPS overnight.

I ordered tickets through Vivid Seats and never received them. I was forced to buy alternative tickets 15 minutes before the game! They have since stated on their app that cancelled tickets are not refunded. I never received the tickets even if I did want to cancel them!!! They make it absolutely impossible to talk with anyone at the company, and do virtually everything via "On-line Chat", so you rarely are dealing with a human being. Even if you do manage to "engage" with a human being, they give you the complete runaround, and never stand by their word. DO NOT DO BUSINESS WITH THIS ORGANIZATION!!! THEY ARE SCAM ARTISTS!!!

Look...It is simple. Vivid Seats is a scummy, shady company. Just buy the tickets from the actual venue and put these quacks out of business. All they do is snag first time buyers. Look a FEW repeat buyers there are. ZERO chance you will ever get what you paid for.

Worst customer service ever!! I spent at least six hours on four different occasions trying to get my issue resolved, I asked to speak with a manager and was told the managers do not except phone calls. They outsource to a different country, very hard to understand on the phone. I purchased tickets to take myself and my 10-year-old special-needs daughter to a baseball game in a city that required air transportation and a hotel. Before we board the plane I tried to call Vivid seats to inquire why I haven’t received my tickets yet and should we board the plane not having our tickets, I received a text stating that my tickets were sent and ready on a Monday and we did not leave until Thursday. They told me they guaranteed it and then I should board the plane we flew into the city two days before the event, first day no tickets, second day no tickets. One hour before the event no tickets, short story tickets never came.

Purchased tickets on 3/3/21 and was promised delivery of ticket on 7/28/21 by midnight, 7/29 we were told we’d receive tickets by midnight 7/29. It is now noon on 7/30/21. Vivid has now told us we will receive tickets up to 2 hours before the start of the concert or our money back! We have close to $1000 invested into the concert/weekend and a 10+ hour round trip drive to attend. Very very disappointed. Even if we received the tickets we don’t then deserve the wasted time and stress this is causing. Stay away from vivid. Buy directly from the venue….

We ordered tickets for the Motley Crew concert back in 2019, of course due to the Pandemic it was rescheduled, this we understood. However this concert has been rescheduled two more times, no going into 2022. I had contacted Vivid to ask for a refund and they don’t Refund, instead you have to then list the tickets yourself! On top of that even after I had sold my tickets, we have to wait until the day of the concert to get paid for them? They make it very difficult and it’s hard to reach a person on the phone. Don’t waste your time and money here. I have now lost over $300.00. Not cool.

We had tickets to a concert which was rescheduled due to COVID to an entirely different year. No credits or refunds will be issued by Vivid Seats even though we cannot attend the new date. This seems like a very shady way to due business, especially with the current state of COVID shutting down things.

I ordered tickets in March 2021 for a July 2021 concert. Week of concert no tickets. I call and they say not to worry. I will get in with 100% entry guarantee. 2 days before show same thing. 1 day same thing. Day of show no tickets. 2 hour and 25 minute wait times on phone and no response to chat. 7:01 get an e mail that I won’t be getting in. Show started at 7. Ask about 100% guarantee. No response. I would not ever recommend this company.

I purchased two baseball tickets off of Vivid Seats. I can not go to the game. I tried for 30 minutes to reach a real person at customer service. When I finally got to talk to someone they could not help me. I wanted to list my tickets back on Vivid Seats for sale. The form to sell wants my seat numbers which do not show up on my order. Customer service's advice was, "Wait until you get your tickets," which it said is the day before the event and then list them. The customer service person said sometimes the seller will release the tickets early, no help. Can I get in touch with the seller. No help. The worse customer service ever.

I ordered tickets through Vivid Seats and never received them. I was forced to buy alternative tickets 15 minutes before the game! They have since stated on their app that cancelled tickets are not refunded. I never received the tickets even if I did want to cancel them!!!nThey make it absolutely impossible to talk with anyone at the company, and do virtually everything via "On-line Chat", so you rarely are dealing with a human being. Even if you do manage to "engage" with a human being, they give you the complete run around, and never stand by their word. DO NOT DO BUSINESS WITH THIS ORGANIZATION!!!! THEY ARE SCAM ARTISTS!!!!

Bought tickets for a client and had major issues and tickets they sent were not valid when client got to PNC Stadium. I'd never use this service again. Horrible customer service and could never get anyone on the phone. Do yourself a favor and just use Ticketmaster a reliable service. This company is trash.

Ordered tickets to a game and realized after I accepted them that it was the wrong date and they were on the road hundreds of miles away. I immediately tried to cancel them and they would not refund the money. They said I am stuck with the purchase. I lost over $300.00. They just didn't care.

I bought tickets through Vivid Seats and then the show was rescheduled for 6 months later. This doesn't work for me and when I requested a refund I was told there are no refunds. They told me to try to sell my tickets to someone else.

I ordered Ron White tickets 5/2020 for 7/2020. It was rescheduled to 7/16/21. We went to see the show last night to be told it has been rescheduled to 7/2022. I was not notified of the 2nd cancellation. I feel this is a valid reason for a refund but I cannot get customer service on the phone and the live chat is pre generated & states they do not provide refunds, instead I have to try & sell the tickets. No one is going to purchase tickets for a show that has been delayed for 2 years.

I purchased a ticket for a PGA golf event taking place in August 2021. After making the purchase I have no idea when or if I will be able to have access to my ticket. I've not been able to communicate with them in any way, shape, or form. They say a shark does two things: kill and reproduce. That perfectly describes Vivid Seats. I hope this serves as a warning to others about crossing this company's wake.

Vivid seats is an online scammer. This company acts as if they will sell you tickets but will only sell you false hopes backed by debt. I order tickets for the April Fools Comedy Jam...and boy was I a fool for using them and not a well known/trusted vendor. Here it is July 2021 and I have yet to have gotten a refund. When I contacted the company prior to the event to ensure it was still scheduled, I was ignored/sent automatic responses with no resolution as to what was going on with my tickets or my $800 almost $900 purchase.

I have tried contacting this company for a year regarding my concert tickets, trying to get an answer of whether I am receiving them or getting a refund with no luck. My concert is in a month and I can not get through to a person or a response via email and still have no tickets!! I bought these for my mother for Christmas and want my refund to buy tickets from an actual place or get my tickets but this company is awful and I feel completely scammed!!! DO NOT USE VIVID SEATS!!!!

We purchased 2 seats to the Dave Matthews Band for the show in West Palm Beach, Florida scheduled for 8/1/2020. The show did not happen due to the pandemic but Vivid Seats would not issue a refund. The show was postponed for an entire year. Unable to get anyone on the phone for a year. No response to emails and their 'live chats' were computer generated. We don't live in the area and are not able to make the rescheduled show, nor do we feel comfortable around 20,000 drunk fans that will not be required to wear masks. Lost almost $200 but the lack of customer service response is why they get 1 star. I will never use them again and will join the class action lawsuit against them for not refunding money during a pandemic. Best of luck to all of you....

This company is a complete scam. I purchased theater seats for a Lindsey Sterling concert in Vail, CO. I paid $166.00 for 2 theater seats. I selected the seats I wanted. What I didn't do, was look at the receipt to see that instead of selling me what I ordered, they sold me lawn seats. I contacted the company, and they claim that their terms and conditions state that since I didn't dispute the tickets when I received them, I own them. I volunteer at the venue and can get the lawn seats at no cost. A total waste of $166.00.

I tried purchasing playoff tickets and received an email & text confirming our agreed price of $6628… About 10 mins after purchase I received a text saying do I authorize a $10,250 charge from Vivid Seats. Of course I text back and said I would like to pay my agreed price. All of their customer service is in India and they don’t give two ** about your problem.

Perhaps the most frustrating online experience I've ever had: 1. Baseball game tickets not delivered on time -- missed first three innings trying to find tickets. 2. Vivid Seats makes you go through a separate Ticketmaster account, but failed to deliver the tickets. 3. Made approximately 10 attempts to work over phone or by chat to find tickets while game was going on -- all completely incompetent and futile.

Bought tickets, they got wrong date and email address (but got payment correct). Event rained out, only Live Chat. Could not use because of "wrong email" little hope of getting a return. If you have a choice of paying double or getting free tickets from Vivid...Pay double...don't use vivid!!

I purchased Phillies tickets on 5/11, for a game on 7/1. I knew they would not come through electronically until at least the day prior but now the day of the game and 4 customer serv. reps & hours later I'm still trying to get to access to my tickets. I was told I had to wait for the seller to resend a link for the tickets and that may be up to 2 hours prior to the event and they could not even tell me if I would get my money back or not if the seller does not send the link by that time. I was told to call back if I don't get the link, keep in mind I was on hold for a min. of 30 min each time so now we'll be an 1.5 hours away from game time and I live an hour away. The tickets were also not cheap and a Father's Day gift for my Dad, the customer service reps did not care at all, just said there is nothing else they can do, it's pretty much out of their hands. Very frustrating and I will never buy from them or another second party service again.

I purchased sports tickets to the Boston Red Sox vs. Houston Astros for the June 10, 2021 game via Vivid Seats online website. I took possession of the tickets "digitally"....On June 10, 2021 I drove to the game (which is over a two hour ride from my house in Cromwell, CT). When I got to the game I attempted to scan my digital tickets at the gate of the Red Sox stadium and they were denied. About 20 minutes prior to me getting to the game, I received an email from MLB ballpark app that the tickets were "cancelled" (once you purchase baseball tickets from any third party provider such as StubHub, Vivid, etc. they are transferred to this app).

Me and 120 other people were left out of a concert because of buying tickets through Vivid Seats. IF YOU WANT TO ATTEND A CONCERT AND NOT BE ALLOWED IN, DO NOT PURCHASE THROUGH VIVID SEATS. Not only was the QR code not detectable by the QR code scanner, but the QR code disappeared on the app after the event started. Sounds fishy? Let me elaborate further... Vivid Seats does NOT offer any Customer service after 5pm, which is funny enough, concerts and events usually happen after that hour... I suggest to stay away from this company, especially since Ticketmaster is exclusive with their system of event tickets.

First you charge almost double for the Lucas Nelson concert with no assigned seating. 213 dollars a ticket the tack on a 160 dollar service charge. You are pure scum. I will spread your lack of ethics to everyone in the booking agency business

I purchased two tickets to a Red Sox game more than a month prior to that game. Weeks later I had NOT gotten the tickets. I emailed on their message site twice asking them to contact me and never heard back. I went on their live chat and was told I had to own a Smart Phone (!) that that was the ONLY way to get my tickets. I don't own a Smart Phone. After a couple of times back-and-forth, I was instructed how to Forward the tickets to my friend who does have a Smart Phone. So I had to go through That Extra Step after having been ignored by customer service then having to go to live chat a couple of times. My friend Did get the tickets but with no Bar Code - without which the tickets are useless.

Purchased tickets to a baseball game. Fees were way more expensive than other websites (realized this afterwards). We did not receive our tickets so we used the online chat which was a headache because they kept asking us to go to all these different websites and download different apps to get the tickets and nothing worked. We contacted them multiple times. They refused to issue our refund or give us our tickets. We just kept getting the run around. Will never use this company again. Highly do not recommend Vivid seats.

I paid for 8 tickets to Gabriel Inglesias for December 2nd 2021. One month after my payment I still haven’t received the tickets via email. I tried calling, texting, email to customer service. No response. I only get automated email and chat responses. I waited on hold for 1 hour to speak to a person, no response. I had to challenge the credit card charge to get a credit.

Good luck trying to get a refund for canceled events. I followed their instructions, heard nothing, contacted them and was told they basically changed the rules and all I could have was an account credit. Apparently they needed to keep people's money for capital during Covid. At their prices there’s not many opportunities for good ticket deals. There is a class action lawsuit which should hopefully straighten them out: **. Take advantage of it if they screwed you over too.

Truly deplorable customer service. Bought tickets in April for a show in August. Show was cancelled by performers June 11th. Chatted with customer service, informed we had to send an email for a cash refund, not credit. Emailed Sunday. Informed that the refund window is 21 days from ticket purchase. Now I have credit for future use. DO NOT USE THIS BROKER. One star is too much - and the canned Vivid response of "DM us so we can explain" is garbage and a screen to keep our money.

I bought tix for Sixers playoffs and then Vivid sent an email to download the tix. When I tried multiple times the tix will not download.. I called multiple times and told that it’s MY PROBLEM.. They transferred the tix and they won’t help. THE 100% GUARANTEE IS A LIE.. YOU WILL “NOT” Get YOUR MONEY BACK. BUYER BEWARE!!! IF YOU DON'T GET YOUR VENUE, YOU WILL NOT GET $$ BACK!!!

Bought Avett Brothers tickets for July 2021 that has now been rescheduled to July 2022…which also happens to be my wedding day. Contacted customer service for a refund and was denied. Worst customer service I’ve ever encountered. I don’t ever write negative reviews, and I’ve never once disputed a charge on my credit card but I’m fighting this. Completely ridiculous.

We used their site to purchase Nats tickets. We ordered 5 tickets at $47 apiece. Nowhere on their site did it warn us a percentage of the service fee. When he hit purchase they ended up charging us $84 as their service fee! They didn’t itemize our receipt either so we couldn’t tell why it was so high. We waited 40 minutes to speak with a person and she basically said that’s how the company makes money. So buyer beware using this avenue. You might be better off using Stub Hub. I do not recommend this company.

Don’t even consider buying tickets from Vivid Seats unless you really enjoy frustration and disappointment! Being a foolish optimist recently I purchased tickets from Vivid seats only to encounter the worst problem I’ve had with them to date. Briefly, this company specializes in obstruction as it relates to trying to contact any of their personnel via telephone and if you have hours to spare in that endeavor, more likely than not, you will be cut off during your 'conversation', or if particularly lucky, just misled and lied to.

I purchased tickets in December of 2019 for a concert that was supposed to take place in July of 2020. Due to covid it was rescheduled to August of 2021, which means no refund. Soooo forward to this month when the concert was again reschedule to August of 2022, which still means no refund. They can re schedule as many times as necessary. So I figured I'd sell my tickets for face value on their site. I get a buyer, fine print states that you don't get your money until AFTER the event takes place. On the mobile app, you don't see this disclaimer. So now they have MY money AND the person who bought them. I'll never see it. NO CUSTOMER SERVICE, NO REFUNDS, TERRIBLE EXPERIENCE AND I'M OUT MY MONEY. DON'T RECOMMEND!!!!

Ordered NFL tickets to a September game. Was instead sent PRESEASON tickets in August instead. I've tried to get this fixed with customer service for two weeks and all they offer are empty guarantees that it will be fixed before a week before the event, OR I'll get my money back then. I don't live in the city so not being able to buy plane tickets or get a hotel until a week before the event (not knowing of it'll be fixed or refunded at that time) is not feasible. They refuse to issue a refund. Issuing a charge back through my cc.

Paid for insurance on two tickets purchased in 2019 for a June 2020 concert. Terms and conditions state coverage in the event of an epidemic (Covid is a Pandemic, even worse). Concert was rescheduled for more than a year after original date, year and a half after purchasing. Vivid Seats refused to refund me, so did the insurance through Allianz. I can not attend the new concert date. I tried getting a credit instead, that was also refused. Do not waste the money on insurance, and try a different ticket vendor.

I paid for tickets, followed the steps to get them which included downloading an app. The tickets never showed up. So far I've spent about 5 hours on the phone with them, 4 of them being on hold, and am currently on hold for an estimated 58 minutes as I type this. They keep saying they are sending the tickets, or rather the reseller is since Vivid Seats doesn't sell the tickets, but I never got them. Three times sent, supposedly. They refuse to refund despite the 100% buyer guarantee. If this call doesn't work, I'm disputing the charge with my bank. Either way, I'll never buy from them again. Spend the extra 10 dollars per ticket at Ticketmaster instead.

This business model should not be legal. They sell tickets they don’t own before they even go on sale. The fine print says they won’t guarantee delivery until almost the event date, but you won’t read that. So you can’t actually transfer it until you get it. Then, you can’t go you can’t sell it because you don’t actually have it. It is literally criminal but somehow technically legal. Do not give these insidious scumbags any of your money ever.

I bought tickets through Vivid Seats and made a typo mistake while writing my email. I tried every way to change the email and they told me that they were gonna send an email. Never happened. No money.

I purchased tickets to an event that was already expired and therefore was unable to use the tickets (double header event). All information was exactly the same for that reason and I never thought they would sell be tickets that had already for an event that ended earlier in the day....my mistake there clearly. When I spoke to customer service by email they chose to ignore me and when I reached out again they chose to speak to me like I was an idiot (when I had documents proving what happened and how misleading the situation was). Regardless if they were able to do anything for me or not, I understand sometimes it is out of their control, but they had absolutely no remorse for the situation and instead chose to gaslight me and showed their disregard for the slightest bit of customer service or empathy.

I purchased a pair of tickets to a Celtics game for roughly $600. Vivid Seats tells me that my tickets have been delivered when I didn't receive anything. I contacted their customer support several times where they simply said there is nothing they can do, and they're under no obligation to return my money. I opened a Better Business Bureau complaint and reported them to my state attorney general's office. Eventually, I contacted Ticketmaster (the seller) and they were able to help me obtain my tickets within 20 minutes. Vivid Seats was sending my tickets to wrong email address the whole time. Vivid Seats spent the entire time blaming me for the problem.

Bought tickets for a concert that has been postponed 4 times! When I received the last post phoned message I requested a refund. Much to my disappointment I was notified: "Thank you for contacting us regarding order #** I’d be happy to clarify! While we recognize that the circumstances may not be ideal, we are unable to offer any refunds or modifications at this time. Once a purchase is made, we enter into an agreement with the independent seller. Sellers do not offer cancellations or refunds, which is why we are not able to extend this option to our customers.” The long and short - my money is gone as this concert will never happen and neither will my refund! Do not buy from these guys - use SeatGeek. Their refund policy is much more protective of the consumer!

I had a horrible experience with Vivid seats. Purchased 4 Seattle Mariners tickets and couldn't get into the event because you had to download 3 apps and they had to match up. They didn't match up and no QR codes were available to get in to event. The three apps were vivid seats, MLB ballpark and Ticketmaster. This doesn't make any sense that three apps have to talk to each other. I contacted vivid to open an inquiry and they wouldn't return my $365 back because they said that the email was sent to me with the instructions but the other two apps never matched up and worked. I would recommend to never use Vivid seats. Don't go third party if you have to. Stub hub is way better, easier, and better service.

I have read almost all the reviews and I went through the same thing. They lie, you can't speak to anyone, Today I went to small claims court to file a claim. I am so upset how this company takes advantage of people and we are powerless. I will update everyone so you can do the same. I also called 7 on your side. STAY AWAY FROM THIS COMPANY!!!! MAYBE WE CAN FILE A CLASS ACTION LAWSUIT.

I ordered tickets from Vivid seats in 2019 that said Fleetwood Mac but it was not for the actual Fleet Wood Mac, it was for a band that plays their songs. I tried over and over to get a refund, but they would not refund me. Ironically, I went to purchase tickets from Vivid Seats for a concert in 2021, and they rejected it, why? Because I tried to recover my money back in 2019, now they won't sell me any. I went to Stub Hub, a much better experience.

We purchased concert tickets from Vivid Seats on 5/22/20. Due to COVID the concert was originally scheduled for 6/13/20, then rescheduled to 6/13/21 then rescheduled to 6/2/22. That’s right, over a year from now! The total cost for 4 tickets was $714.32. We requested a refund and Vivid Seats declined! So they get to use our money for over a year? And who knows, they may reschedule again! It is not right. This is a company that will not make amendments for a pandemic. We will spread the word.

I spent almost $600.00 to the Motley Crue concert in Orlando and the pandemic hit and the concert was rescheduled for over a year away from the original date. Their posted refund policy due to COVID19 was posted on their website and it indicated that you could receive a refund in a hardship due to the pandemic and the concert being rescheduled. They have now had our money for over a year, the concert is not until June 27, 2021 and due to the pandemic, there is no way we will be attending the concert, in such a big place, with so many people. I will never purchase tickets from this company, ever again. On the Motley Crue website, they utilize Live Nation and they are actually honoring to refund the tickets purchased. After sending many emails and receiving emails back that was VERY rude, I will tell anyone that they should never purchase from Vivid Seats. They have horrible customer service and do not honor their posted policies at all.

I made two different transactions with Vivid Seats. The first I had no issues with. The second, I regret immensely. I received the first order confirmation but not the second. I called Vivid Seats and they resolved the issue after two hours of trying to get someone on the phone. The day of the game rolls around, the tickets were supposed to be transferred to me, the tickets to the game were, the parking ticket I spent $55 on was not. I checked every possible platform for the ticket before the event, it was nowhere to be found. It was too late to contact Vivid Seats about the failure of receipt of the parking ticket. I had to spend $30 more dollars on parking at the event. I reached out to Vivid Seats about the failure of the transaction. They refuse to refund my money because they said the ticket was sent to me. Which was not the case. Do yourself a favor, do not use Vivid Seats and expect to refunded for your purchase if a problem arises.

Concert was rescheduled to a completely different date. Did not receive email with the new date. They lied and said that they sent one. Cannot get ANY refund. Absolutely crazy. DO NOT USE this company.

Purchased tickets for Saturday May 22, 2021 at the Hollywood Bowl in Los Angeles. Received an email on April 8, 2021 that the event was cancelled. Vivid Seats refused to offer a refund. Tried to force me to take tickets for Sunday night in October. This company has terrible customer service. The first agent hung up on me. The second agent refused to let me speak to a manager. I will never buy tickets from these scammers again, and strongly encourage you to avoid Vivid Seats unless you want to be scammed too.

Shortly after purchasing tickets, they were recalled and no longer valid. After over an hour trying to reach someone by phone, I was put on hold and after about thirty minutes, the call was disconnected. Same sort of response from chat. They take as long as they want to get back to you, but you have a limited time to respond to them before disconnected. I was told that someone would contact me regarding the issue. No one ever did. Out $300, had to purchase tickets on Stub Hub. It's been over a week and no one has ever gotten back to me. No luck with contacting by Email support either. Several attempts only to get automated replies.

My friend purchased some tickets for my birthday to attend a Houston Rockets game on Feb 17 and the game was cancel and rescheduled for April 7. She applied for a refund and submitted the inclement weather outage and other reasons why and being active duty Vivid declined her refund due to insufficient information even though she purchased the insurance. We had to come to a game that's over 3 hours from our location just to turn around due work call for us at 0900am. Thanks Vivid for not honoring your refund policy.

I was searching for Rockies tickets and found 4 I was thinking about. I realized that the date was wrong and could not back out. I tried to get a hold of a human being to fix the issue. Got stuck in phone tree hell. No one!!! I call the Rockies and they said call Vivid again. I never received the ticket and vivid refused to address the issue. Save yourself and your friends the headache. Use someone else.

They sell tickets for events that have been rescheduled but their dates are old. They will not stand behind their errors. Definitely not 100% guaranteed. Was told to take a hike the same day I purchased tickets for an event that was rescheduled a month ago.

Not only did Vivid Seats not give me a refund for a cancelled event (scam) but they did not explicitly make me aware that I could not sell one ticket out of a pod of 2 tickets to an upcoming Cubs, rudely telling me it was my fault and they will be charging me an unspecified fee. I will dispute that with my credit card company when that time comes. All of their reviews on this site, Yelp and the BBB are one star for a reason. Buyer and seller beware. They are unapologetic scammers. Sad.

You can never get a hold of anyone to speak with. First of all they do not like to refund any of your money. I’ve been waiting to see a concert for two years now and I have not received any refund or I don’t even have a future date. I wouldn’t recommend to anyone to use Vivid Seats ever.

Concert rescheduled 2 years after original date and Vivid Seats will do nothing to help with a refund even though the tour is providing refunds. Vivid seats won’t even help resell the tickets. They basically won’t do anything!

I purchased tickets for a baseball game, doesn't matter which one, Vivid Seats said event canceled even though the event is still showing on the schedule. Now refusing to get me to a real person or even a real response via the email they have sent me. They are not returning my money. I'll never use them again and will speak loudly to others not to utilize their scam services.

I purchased 16 tickets to an MLB training game in Arizona. When I received my receipt for the purchase, 2 of the tickets were for a game at the same time and place but for the wrong team, which I didn't know was possible. I called immediately to request help correcting the tickets. It was practically impossible to get in touch with customer service and after herculean efforts and phone games a customer service (wow, can I call it that??) representative refused to help me in any way. Not only that, they said their service was infallible and it was my mistake.

Purchased 2 Tickets at last minute to recently played Game between Detroit and New York. Sections and rows could be selected but not seat #'s. Received the electronic tickets a few hrs prior and noticed 1 seat had a WC designation. When I got to the stadium found the WC represented Wheel Chair and I was given a seat and an empty space to for a Wheel Chair to go in. Not what I purchased and Customer Service defended the transaction. Buyer Beware with this company!!!!

In 2019 I booked 3 baseball games through Vivid Seats ($946.60). When Covid hit the 2020 baseball season trip was canceled. I was offered the opportunity to receive 110% ticket credit with an expiration date of 01/2022 or 100% cash refund. Thinking 2021 we would be able to reschedule the trip I took the ticket credit and when able booked the 3 baseball games for 2021. Here we are in 2021 and 1 game has already been canceled. We reached out to Vivid Seats to ask for an extension to 05/2022 or a refund (hoping we would get a ticket credit extension and try again for the 2022 season).

I bought 4 tickets from Vivid Seats for a Yankees spring training game in Tampa. I never received the email that supposedly gave me access to the tickets and consequently was denied access to the venue despite having a receipt that showed I paid the nearly $200 to gain access. When I contacted the company (which is difficult at best), I was told that I received an email which allowed me to access the tickets. I did not. And coincidently my sister-in-law had the same thing happen for the next day. Mistake? I think not. Do not buy tickets through this provider.

I purchased tickets to the Rolling Stones concert in March of 2020. The July 2020 concert in Tampa was cancelled. It is now close to March of 2021 and I still have received no refund. It is impossible to speak with someone on the phone. Once, I reach a guy from the Philippines. He was reading off a script and was of no help. A little difficult to understand with the roosters crowing in the background and his accent. This is a Mickey Mouse operation at best.

I purchased tickets to see the St. Louis Cardinals just before the pandemic shut down baseball. When it did hit, our trip was cancelled, as was the Cardinal's game. I reached out to Vivid Seats SEVERAL times to see about getting my ticket purchase refunded. After about 30-60 days I received an email giving me a 1-week time frame to request a refund; otherwise it would roll into a credit. I immediately responded to the email, yet never received the refund. I followed up several more times (which is a chore - there is NO clear way to get a human being in their help menu). They were unhelpful (at best) and rude. They simply rolled my $125 into a credit and refused ANY refund. Now their fees are so high (spring training tickets in 2021 carry about $33 each in fees) that my "credit" is useless. Go direct or go through Stub hub. This place is the worst!!!

I purchased tickets through Vivid, I did not get my tickets and so I was told to switch to 3 devices and reset passwords 4 times. Nothing worked and was only told "sorry sir" and still do not have tickets.

Bought tickets to Hillsong concert at Red Rocks in Feb 2020. Concert cancelled in May then rescheduled for Aug 2020 in a much less desirable venue at Fiddlers Green then cancelled. Already not worth the money. Nothing is rescheduled for any date or place in the foreseeable future. After 11 months asked for a refund from Vivid and was refused. Did a credit card dispute to no avail. Now I find out that Hillsong will have no tours in the US in 2021.

I purchased tickets in April 2020 for a Jim Gaffigan's comedy tour. The show was canceled and reschedule to October 2020 (which was also canceled). Vivid would not refund my money which totaled over $400. The company states that I only had 7 days to request a full refund for the tickets. So now I am stuck with credits that I cannot use. It is now January 2021 and I still don't have my money or tickets to any show worth spending the credit on since nothing is happening during the current pandemic.

I ordered two tickets for Pittsburgh and Hurricanes hockey my son in 10/2019 for a game in March /20 that was cancelled. I have asked for refund on multiple occasions and no reply came. Still waiting on response. Going to surgeon general now.

Purchased tickets off Vivid Seats to the Notre Dame football game at Dallas Stadium. They sent me a link for Seat Geek. Haven’t used seat geek in years, didn’t know my password, pressed forgot password, supposed to send me a link to reset password, kept repeating the process over and over for about 30 minutes. When I never received it call back Vivid, they told me not responsible, call back seat geek, spoke to the lady on the phone at Seat geek. He told me it is a holiday weekend and they are overwhelmed and understaffed and she was trying to send me a password reset link. We was on the phone for approximately 25 minutes. She could not give me a link out, the game had already started at three and it was about 315 so I had at home I finally received the link at 3:35 Which was too late to go to the game.

Vivid Seats refused to give me back my money on Cher Tickets. I spent 1,071.48. Chers concert was cancelled 2 different times because of the COVID and they will only give me credit. They said that they sent an email to me and I was suppose to respond in 7 days. I never received the email. I have called numerous times and they won't change their minds. There are no concerts going on anywhere because of the COVID. They are a very bad company to work with and do not ever buy any tickets from them.

I paid for four tickets for a Lauren Daigle concert on April 15, 2020. The event was postponed twice. It was officially cancelled November 16. I asked for refund via email. No one replied nor my refund issued.

I purchased tickets from VIVID over a year ago for an event only to now find out they are reselling from Ticketmaster, who now will not support me for an event that was scheduled in March as COVID impacts cancelled events, not pushed to August of 2021 when I will have moved from the location by over 1500 miles...no support, no help, glad to take your money, but you WILL be on your own. All efforts with customer service have led to them telling me "GOOD LUCK in selling your tickets on your own, we will not help you nor provide a refund."

Don't buy anything through them. Wish I would have researched first.

I bought a VIP ticket to see Rick Springfield/Chicago in June 2020. Because of Covid, it was rescheduled to June 2021. Fine, no worries, except that the concert now only features Chicago. When I asked for a refund I was told that since it was rescheduled, they would not offer a refund. I pointed out that it is no longer the concert that I paid for since Rick Springfield will not be there. Their response was to send me a link on how to sell my ticket on their website! I cannot get through to speak to anyone in person. All communication has been done via email and live chat. I requested that my situation be elevated to a supervisor or a manager and I was told that supervisors and managers do not handle these things. What??? Unbelievable!!

Had 2 tickets to Ana Gabriel in Vegas, it was canceled- due to COVID. They email you stating you have 7 days if you want a FULL REFUND to your CREDIT CARD or they FORCE a credit. BAD COMPANY. They are taking advantage of the situation. I never received any email of all and if I received an email from Vivid Seats! Plus - SPAM FOLDER! I will never buy a ticket for that thief company and I will start a campaign again them to avoid they could get more money for more people.

My event was canceled was sent the email with the following message. Full Cash Refund - If you wish to receive the full cash refund, no further action is required on your part. Your refund will be processed to your original payment source within approximately two to four weeks. Later was told I didn't respond to a email sent over a month later so I wasn't entitled to a refund. Tried live chat and every agent was named Jose. I find that odd and they weren't helpful only using the same basic responses.

You ripped off my 15 year old daughter! She paid for Miranda Lambert tickets. What company only allows a refund after 7 days???? You have had her money since FEBRUARY!!!! Since your ratings are falling pretty hard I know we aren't the only ones with this issue. Totally unacceptable!!!!

Had 4 tickets to the Bangles and NYG game. The game was canceled- due to COVID. They email you stating you have 7 days if you want a FULL REFUND to your CREDIT CARD or they FORCE a credit. BAD BUSINESS! Covid isn't going away. They are taking advantage of the situation. I have a life, a job, and 2 little kids. I don't sit on my computer watching my email all day waiting to see if I received an email from Vivid Seats! Plus - SPAM FOLDER!

My tickets were used. They turned me away at the gate because they didn't scan. They walked me up to the seats and another couple was in my seats with the exact tickets that I had so the tickets I purchased were sold 2 times. No human will call me from Vivid Seats. They send you to text or chat with a robot and eventually after an hour of playing back and forth with the robot a human comes on and says, "There isn't anything we can do to help you." I missed out on half of the game, sat on stairs for 20 minutes until we were allowed to sit in seats that were nothing close to what I purchased. I spent $579 on my purchase and the seller or Vivid Seats are stealing from me and won't do anything about it. Ed **

I purchased tickets prior to pandemic, my event was rescheduled for 1 year out, I could not get a refund which was fine. They told me to sell my tickets so I did. Now they are saying I have to wait 10 business days after the event to get my money. I am out the money for the purchase and for selling the tickets.

Bought tickets to a football game that was moved up a week due to Covid. We could not fly in for the moved up game. So I called them. They told me to accept the tickets and resell. You can't resell these tickets. I called the college box office, as told by Vivid Seats to do, and they were very upset that these tickets were sold to me in the first place. Basically said there is nothing that they can do and to take it up with Vivid Seats. Vivid seats said they dont have to honor the resell and the tickets are mine. The problem is these tickets were under a season ticket holders account and could only be transferred by him. When I informed Vivid Seats that the box office is very angry and what are my next steps....what if the athletic office invalidates the tickets? They said all problems with the tickets are mine now. Then they ended the chat. Absolutely ridiculous. As a professional sports season ticket holder myself, I will never use them and I highly encourage everyone go with Ticketmaster.

My sporting event was originally postponed indefinitely due to Covid, and when I requested a refund in March of 2020, Vivid Seats refused to give one and said they will contact me when the refund option is available. When I contacted them again on 10/16/20 to request a refund, they refused again, saying that I messed my 7-day window to get a refund from the date of an email they claim they sent me on 9/28/20. I never received such an email, and even if I did get it, I should certainly be given more than 7 days to decide if I want a full refund or to be given merchant credit.

Absolutely appalling - never purchase seats from this outfit!! Particularly if you live abroad. No customer service - live chat is not live. Replies with computer generated answers and then cuts you off and you have to start again. Will not refund my NBA tickets ($1k AUD), only offering me a credit. As useful a chocolate fireguard. I live in Australia and my trip to the US in APRIL was cancelled due to COVID. Fellow Aussies NEVER, NEVER, NEVER use these con merchants.

i called them and it's always automated, talk to our virtual assistant, kept repeating to me, "Your confirmation no is wrong. Your order summary is not found," I never talk to a real person since March, they said they sent my tix, I can't find my tix they sent to my cell, this is a huge corporation so someone should be able to help, without us purchasing tickets, your people would not have a job..

We purchased tickets to an event which has been postponed. We had contacted Vivid Seats as we had not received our tickets. They are claiming they had been shipped and signed for which they had not. We are asking for documentation of the signature but have not received any further response and unable to speak to a live person. We purchased the insurance as well however Vivid Seats is saying it is not valid in this situation. Very disappointed as we have used the company previously.

Reporting this won't matter but typing it anyway - since it won't change their crap behavior. I have been fighting with my credit card company and this stupid company for months now. For an Elton John concert, they won't refund my $$ (even though I have a confirmation in writing that they will refund it and in fact it's on its way... Lies). They are telling me it's now rescheduled for 2022!! LOL really? So I now have to be sure and plan something for 2022... He could be dead, we could move, all sorts of "could's" and I am at their mercy for almost $500.

I paid big bucks for KY Derby tickets. The derby was cancelled and I assumed my credit card would be credited. I sent a note asking when I would get credit and I got no response. Then, a credit showed up on my account saying I had to use the money to purchase tickets from Vivid. They said if I had contacted them within 7 days I could have gotten a refund, but now I can't. Well... I sent a request and got no response. How can a business take your money, not provide any product or service and then keep your money? They claim a 100% guarantee, but that's obviously not true.

November, 2019 I purchased 4 tickets as Christmas presents for May 24, 2020 Elton John concert in Orlando, Fl, for my children, cost more than $1100. Concert cancelled, now the site keeps saying postponed in order to keep my money after I requested refund, disputed it through Bank of America credit card who will also not refund my money. Now I am stuck without money and not service provided. This company is a fraudulent greedy company who is now being sued under class action suit and I suppose I will be in the class action payment if any. Meanwhile Vivid Seats is enjoying the use of my 1100 dollars and me and my children will not have our Christmas present enjoyed together as planned. Do not do business with this company, They are fraudulent.

We purchased Tickets to go see Willie Nelson in August. The event was postponed due to the COVID-19 pandemic. Vivid Seats rescheduled the event again later this year 2020. We now find out that the event is rescheduled for October 2021. There is no way I can Plan on an event that far in advance and ask for a refund. These tickets were over $300 each X 4. Plus the ridiculous fees they charge. They absolutely will not issue any refund and only say, "Well you can try to resell these tickets but if you do you can’t get your money until 10 days after the event." I WOULD NEVER EVER UTILIZE VIVID SEATS FOR ANYTHING. THEY ABSOLUTELY WILL NOT ISSUE REFUNDS. PLEASE DO NOT USE THEM. They have tons of small print and are total rip off.

Let me start by saying the only reason I gave this company 1 star is because it was required. I wouldn't even give them half a star if it was option. I purchased tickets in May for a baseball event that was expected to take place in June. However, it was made clear by all of the sports media that this event would be canceled.

If anyone wants a refund and there are a lot of you who do from Vivid Seats you need to file a complaint received Better Business Bureau in Chicago. They will take it to vivid seats. That's the only way you are going to see any money. If you do not do that it is your own fault. Mine took 6mos!

Frustrated with Vivid Seats, they will not refund tickets for The Rolling Stones -No Filters Tour. Vivid Seats made billions on event tickets prior to the Pandemic and now they will not refund people their money. They are making more money on interest from hoarding people’s money.

After a concert was canceled due to Covid, they are refusing to refund our money. They offer a credit that we don’t want, but will not discuss a refund. Actually, they won’t “discuss” anything. Will only communicate via email and it’s just a standard form letter restating their credit policy. NEVER buy concert tickets from Vivid Seats!

August 28, 2020. We ordered tickets thru Vivid Seats to a Letter Kenny show late 2019. The show was scheduled for April 2020. Since Covid19 hit all shows have either been postponed or canceled. I have written many emails to Vivid Seats asking for a refund (it's now August, 4 months later than original show date) and no refund or rescheduling of show. Vivid Seats claims that they only refund once the show has been canceled - but the show has been postponed with a TBD date for 4 months so it doesn't look like it will be rescheduled.

If you're looking for the worst company on the planet, you've found them. They will hang up on you, disconnect chats, and ignore your emails because they simply hate customers and enjoy treating people like garbage.

Vivid Seats does NOT have a "100% Buyer Guarantee" policy "designed to give you full peace-of-mind, safety, and security." These are their words and they are an outright lie. Taylor Swift canceled all her 2020 Lover Fest shows and stated she would be rescheduling them sometime in 2021. Because she could potentially be rescheduling them, they have classified the concerts as "postponed" vs. "canceled" in the ticket world. However, all media outlets have reported her 2020 shows were canceled which is what the average consumer would understand the status to be.

Was notified that my event was canceled and was told that I had 7 days to request a refund. I got on their website 2 days later requesting a refund. 2 months later I contacted them saying I haven't received it yet. They informed me that I didn't request it in time. I had a feeling this was going to happen, I had other events canceled thru other companies and was issued a refund automatically, will never do business with Vivid again.

I purchased tickets to two events before the pandemic. These events were canceled eventually and Vivid Seats sent out emails asking to request a refund if desired. Instead of issuing a refund, they issued a credit for one pair of tickets I ordered and are trying to keep the other money (over 700) by telling Paypal (I filed a dispute) that they issued a refund. This refund is nonexistent except in their falsified files. They lied and said they never received my requests for refunds and there is no way to speak to anyone unless you are trying to purchase tickets (they want to talk to you for that). This has been a month-long ordeal! I advise anyone who wants tickets to events to go to anyone else, even if they charge more!!! You will not get these crooks to answer the phone or respond to emails. Save yourself! You've been warned.

Like many others, the show I bought tickets to was postponed due to coronavirus. I bought tickets for my family (4 of us) before the virus was a thing. The show was postponed for 14 months. Late August of 2021. Even though I purchased the insurance, they still refuse to refund me. This company is absolute garbage. I've filed a charge reversal with my bank. Hopefully they can take care of this for me. I will NEVER use this trash company again. You shouldn't either.

My event was canceled. I requested a refund on the same day. Two weeks later I emailed them requesting an update, and I’m told my request was outside the 7 day window. Impossible to speak w/ a rep.

Roger Waters cancelled his tour for 2020 and Vividseats.com will not return the funds!! They keep stating it is postponed and that they will refund when cancelled however ** states the entire 2020 tour isn't happening this year. If it happens in 2021 that would be the 2021 Tour and so the 2020 Tour is cancelled. They refuse to refund and Paypal will not help due to purchasing the tickets over 180 days ago.

Never would I ever purchase tickets from here. There are so many other alternatives and I will always use another company from here on out. Save yourself the headache and use SeatGeek or TicketMaster or a scalper off the street. We have tried talking to a manager and was told "they don't take calls" yet they boast about 100% customer satisfaction guaranteed. Let's just say as a customer I am 0% satisfied. Purchase tickets anywhere else, buy here and you WILL regret it.

Our event was cancelled due to covid back in March. I received an email saying someone would reach out re an option for a refund or credit(never happened). Contacted them my selves and was told to be patient. Given the pandemic their call volumes were high but rest assured they were working on my refund. I was patient, in fact I waited months then finally reached out again to follow up. I was told that I had not requested my cash refund within 7 days and that I’d only be offered a credit. I showed proof of my earlier conversations with customer service and asked to speak with a manager because I really needed the refund but was ignored twice. Will never waste my money on this shady company again and I don’t recommend anyone else to.

Do NOT use this company! I purchased 4 tickets to Oregon vs Ohio State Football game. Not only were the surcharges more than the actual tickets, they are refusing to offer refund. I received a response via email that they were aware that the game has been canceled and I will be officially notified on how to request a refund. I waited a couple weeks then got on their website and chatted with someone and they told me, "No the game is still on" even though all you had to do was Google it and every single article said it was canceled. They chatted me that the other agent was incorrect and they didn't want to argue with me about it. I said, "Fine, I will wait for the official email." Not only the game was canceled, the whole Pac 12 season was canceled.

I would just like to state we purchased tickets last year and due to this Covid pandemic the concert was cancelled and rescheduled. Twice. It is now next November 2021. We are unable to attend and under these circumstances they will NOT refund my money. I lost 150$. Do not use them! Crooks!

This is easy, I paid $1400 for seats to the Billie Eilish concert back in Oct, the concert was canceled, well I've been waiting for a long time, just so I can say I work with them, so now I'm done. I want my money back, they never sent me anything, now they ask if I had insurance, I asked insurance so you can rip me off, now that I don't have insurance I'm screwed, they told me today they're keeping my money... RIP OFF COMPANY, DO BUY ANYTHING FROM THESE PEOPLE.

Purchased tickets. The site clearly stated I will receive my tickets by 8/6/2020. The concert was rescheduled for 2021, now in the app it states I'll get them by 8/12/21. Over a year! Rep was no help.

I purchased tickets to an event prior to the pandemic. The event has been canceled. Vivid Seats is refusing to refund my purchase. They are saying that the event has been "postponed" which is completely inaccurate and just their way to withhold a refund. During these trying economic times I would like to think there would be some compassion and they would not withhold refunds behind something completely made up. Please do not support this company. It is a SCAM.

I received an email saying my Alabama Football Event for September 2020 was canceled and to request a refund within 7 days. Starting reaching out to these people on 7/31/20 and it's now 8/5/20 and I'm still unable to get ahold of anyone in Customer Service! I've requested live chats, only to be re-routed to nothing. It never allowed me the option to request refund. The only time someone will answer is if they think you're calling to order tickets. So, I called that number two times, explaining to the same customer service rep I wasn't calling to order but unable to get ahold of anyone regarding a refund. Both times the same rep said, "Let me get someone who can help you," but no one ever came on. As a matter of fact, both times, the phone rang three times and I was automatically disconnected!!!

I just noticed that all of the reviews for Vivid Seats are before March 13 when most of the US shut down due to the Coronavirus pandemic. For the last 5 months, many others and I have filed for refunds for cancelled events, which is required in the event of a cancellation of an event, per their own Terms & Conditions. I visited this site previously and found many horrible reviews about customer service, poor ethics, and trouble with refunds. It seems that either Consumer Affairs or Vivid Seats has moderated the reviews and choose to only show you (the public) the good reviews. I WILL NEVER PURCHASE ANOTHER CONCERT/EVENT TICKET THROUGH VIVID SEATS!

I bought tickets in January for my first Braves game in April. Then the pandemic hit. The last email I received from Vivid said if my game was cancelled they would contact me for a refund or I could take a credit with an extra 10% or something. So I waited for them to contact me and they didn’t so I finally emailed them and now they say I had 7 days for a refund!! I said, "What, I was waiting for you to Contact me! 7 days from when? It took me forever to find someone to go to a game with me and there will not be any games this year for people to attend and who knows what will Happen next year. So I’m Out $400 for nothing during a pandemic!! Way to go! While other companies are trying to help people you are screwing them over!!" Expensive lesson learned. At 63 years old I’m Still learning the hard way!!

I purchased two tickets with insurance in March before things got really bad with the virus for a concert in June. When they were offering the insurance its advertizing was misleading about the virus. The June concert was rescheduled for July 29th. I was sent a notification my tickets were going to be sent to me by July 27th. Well, to say the least the insurance was not honored but VIVID SEATS never sent me my tickets. When I complained - they said they were not responsible for getting me my tickets! Their site says 100% guarantee which is a lie. So if their insurance does not honor anything and they do not have to honor getting me my tickets, what do they do??? This is a scam and rip off!

Vivid Seats is a scam. They advertise on their site for you to sell your tickets then when you do they say you cannot sell mobile tickets, the exact tickets their ads and website buttons enticed me to sell, then you call they will tell this verbatim and try to charge you again for your tickets in order to honor your tickets sold on their website. They use their patrons as ponzies to sell more tickets.

Vivid changed policy on cancellations of concert tickets, we purchased Bon Jovi tickets and they have kept our hard earned money, over $700.00, it now sits in their "rewards" program. We wanted a cash refund on our card.

This company is horrible. I bought tickets to a concert in vegas for 4 June, of course it was cancelled due to Covid. I was suppose to have received an email with the option of getting a refund, never received it, which I've read on here that it happened to a lot of people. So I got a credit that had to be used within 6 months. Used the credit for the same concert in Boston, supposedly the concert has now been "rescheduled" for NEXT YEAR!!!! 14 months from now and the group hasn't even posted their 2021 concert schedule yet!!! Of course I'm getting the "it was in the terms and conditions and as long as they keep rescheduling we can't refund your money"!

I ordered tickets to open day for the Colorado Rockies game that was suppose to happen at the beginning of April. Due to COVID that did not happen. In June I called Chase Bank to dispute the charge and the gave me a temporary refund for 700 dollars. Vivid seats came back and said the event was not cancelled and therefore could not give the refund.

Got an email May 6th that my event was canceled and that I could receive a refund or credit, but if I chose refund it would be unknown when they could refund me. I responded back on May 6th saying I wanted my refund, not credits. They didn't respond so, I wrote them again on the 9th and I received an email pretty much saying that it was unsure when they can refund me. It is now July 10th and finally got through to a real person and they said since I did not get back to them in 7 days I can't get a refund. I explained that I have emails saved showing I wrote them back. Now they want me to forward them those emails. Which I just did. However they have stopped responding for now.

I purchased Cardinal baseball tickets. The games were canceled because of Covid-19. They sent a notification. Said I had to answer in 7 days which I didn't see until after the 7 days. I tried several times call and email with no response. This week I received correspondence that I will not receive a refund and I have 6 months from May 2020 to spend the money. Well there are no games scheduled for the year. So they are saying, "Tough luck. You lose it all." This is poor business practice. Would not recommend them at all.

Bought NBA tickets March 2020, not knowing Covid-19 would peak in US at this time. A few weeks after my purchase, all games were postponed. Wanting a refund, it was nearly impossible to get ahold of someone and when I did, I was told I would not be receiving a refund but my tickets were good till a rescheduled date or 100% buyers guarantee if event was canceled.

I purchased tickets to an event that was cancelled due to COVID. Vivid sent an email offering a refund but only gave 7 days which is a direct contrast to their original policy. Don’t trust or buy Vivid. Their customer service contact line doesn’t work properly so it’s nearly impossible to get through to anyone. When finally able to talk to a person they said “Sorry, I am the manager and I can’t do anything to help with your refund. You will have to use the credit. You had 7 days to dispute.”

I had purchased concert tickets this year on 1/26/2020. With the COVID-19 pandemic that is currently happening, our concert got canceled. On 3/21/2020, I received an email stating that the event was canceled. The email gave customers two options;

Do not buy any tickets via Vivid Seats! After my event was cancelled due to Corona Virus, I spent the last 3 months calling about my refund. They told me I would received a call when they are ready to refund my money.... Find out they sent an email who looks like the 100 of emails they send you as advertisement saying that if you do not respond to that email withing the next 7 days you will not get your money back! I tried to call them several time... they never pick up the phone!!! Shame on them!! And now it is too late to get a refund! They send me a credit that has an expiration date of 18 months... knowing that no sports events or concerts are allowed to happen here in New York for a while!! Shame on them! They stole my money!!!