Vivid Seats Reviews

I wish I could give it zero stars. The customer service, all virtual, is not helpful at all. You pay for a ticket and the only option if something happens and you were charged though mischarged, is to resell. No fix on their end at all.

Sadly, when I purchased the tickets, the confirmation indicated Row 14 for 2 seats, but the tickets I received were for Row 13 instead. My husband and I had intentionally chosen Row 14 so we could sit directly in front of our family, which was very important to us.

Horrible experience trying to sell a ticket the day before an event - I transferred the ticket to Vivid Seats (per their instructions), but they did not activate my listing until almost 24 hours later, after the event was over. The morning of the event, I emailed them asking them to either activate my listing ASAP or return my ticket. They did not respond. I will never use this company again.

Easy to buy and tickets came to me via email in about 2 hours. Looking forward to the big game in San Diego. Have bought through Vivid Seats before with no problems. They are a reliable source for resell tickets. Wish I knew more to say. Vivid Seats is legit.

They reached out and managed to get my issue resolved and everything is back to normal now.

The person helping me was professional, efficient and successful! She helped me reorder the tickets that didn't go through online the night before and was very thorough and nice. I also didn't have to wait long to get someone on the line to help me.

I think this was a great way to have fun while possibly earning rewards. Very fun! It was entertaining and I learned lots of new things!! I do think there should be more quizzes offered at one time even if it’s not for winning prizes but I enjoyed it.

My agent Lovely was so knowledgeable and FAST and got me the student discount I asked for. I was very impressed with her fast response time, friendliness, and willingness to help me find the perfect parking ticket. She is THE BEST!!! I will tell my friends and family to ask for her.

If I could give 0 stars I would. Horrible place to buy tickets. Don’t recommend. They literally scammed you. They don’t give you the tickets right away. It’s literally couple days before the event some people have not even received them the day of the event. And they reschedule events and don’t want to refund you. Please to buy from them. Go to Ticketmaster so much better.

The representative was patient and he Helped me purchase tickets efficiently. He even helped me search for parking pass for the corresponding event that I was interested in. He ensured that the order was processed and confirmed which was reassuring to me a customer.

Telephone rep was amazing. Simply told the rep my issue and he resolved it! Doesn’t get easier than that. Had an issue with a promo code that proposed up but disappeared. I explained the situation and the rep said no worries in that all he had to do was to get an okay from his supervisor. Worked out well

Vivid Seats is an outstanding ticket platform that makes finding and securing seats for any event quick and stress-free. The website and app are intuitive, with great filters to easily locate concerts, sports games, theater, and more. Their 100% Buyer Guarantee gives total peace of mind—tickets are always legitimate, and their customer service team is responsive, friendly, and ready to help if anything comes up. Every order I’ve placed has been delivered on time, with mobile tickets often available instantly.

The representative I spoke with was awesome! She helped me through my issue with ease and her knowledge was amazing. Her patience with me was great! Thank you very much with my issue. I got off the phone with no more worries and appreciated that!!!

Great game, the tickets were easy to get. The line was fast and we were in our seats right when the game started. The seats were exactly the ones I seen online. Really enjoyed the service. They were cheaper on here than other services I was looking online for.

Marc was very helpful finding me tickets at a great price, and we were able to go to all of the games and she offered to help me get parking near the stadium. I will definitely be getting my tickets from you again. She was easy to understand and talk to.

Andres was very helpful with completing my ticket order. This was my 1st time using a resale ticket site and I was a little hesitant. But as he personally placed the order he explained everything I should expect in detail. I'm a senior person and not that experienced on the computer. However, I now feel confident that all will go smoothly and hope to continue getting tickets from you.

I was so happy with the help that Charles gave me. He was able to recommend an even better option to me than I had called about. I was able to reach Customer Service easily on more than one occasion and the agent on each occasion was more than helpful. Thank you Vivid Seats.

It’s easy to navigate the site for tickets. I just wish it was strictly one price without knowing your fees at the end. I’ve am a level icon and I haven’t seen that many perks of it, but I will still continue to buy tickets from Vivid versus other sites.

Vivid Seats have a stamp program which is kind of cool. They have a thing where if you buy 10 tickets, you get the average cost of those tickets to apply towards another ticket. I've used it twice. I also like how the app is, visually.

If I could give 0 stars or negative stars I would. Worst experience I may have ever had buying anything. Could not have been less successful or more frustrating. Word to the wise: don't walk, RUN from even considering any purchase from this service!

I’ve used Vivid Seats quite a bit. I’ve gotten quite a few tickets through them. It's horrible that they add a markup to the price of the tickets because the hidden service fees make it quite expensive. When you could get them from their own store versus what you get for the secondary market, it’s outrageous. But it's almost the only way you can get them anymore, though their website was fine and easy to navigate.

Vivid has cheaper ticket prices. I got the Oklahoma City Thunder tickets from them. I did it through the app and it was easy to use. I would tell people to use them.

I’m pissed because I ordered two tickets for a baseball game this past Sunday. I never received tickets and was forced to purchase a new set of tickets through box office. I called back in after game to get a refund that I qualified for due to your buyers guarantee but was denied due to them saying that the tickets were sent to my email. Those tickets never made it to my inbox and I was on the phone prior to buying tickets from box office for an hour which the 30 minutes of that call, the game already had started.

I needed a ticket next to the seats I already purchased online. They were very kind and helpful in achieving this for me. While she couldn’t guarantee it would be right next to our group, she could do the same section and row. Turned out being right next to us so I am happy!

We missed one whole day of our festival because the tickets we paid to have sent over night arrived 5 days later. They did not compensate us for the over night shipment or for missing the 1st day nor did they even apologize. Instead, the manager said I was lying about when the festival started. How can I lie, the schedule was on the website. We also had to wait in the parking lot and could not even bring our camper in for the 1st day because our tickets were not delivered. Buyer BEWARE! Did I forget to mention that 2 of these 4 tickets were for 2 disabled adults who look forward to this festival every year!

I will never use Vivid Seats again. I received the tickets ONE day before the show. However, they were in a different section. Ticket prices in that section were HALF what I paid 9 months ago. Vivid Seats refused to give me the tickets I paid for. They also refused to give me a discount for the cheaper seats. The customer service rep refused to forward me to a supervisor. Don't buy from Vivid Seats. Bait and Switch.

Consultant was very helpful and personable. He helped me to purchase my tickets with ease. I had a great overall experience. He was also able to help me with all of my questions. He made the check-out process very easy and smooth. I love purchasing my tickets with Vivid.

Their Buyer's Guarantee/100% Customer Satisfaction is false advertising to deceive. I just had the most insane experience that consumed 2.5 days of my life, missed the show & lost my $. Feb 2025 I paid for tickets to a show on July 30th. On July 28th I got a call from Vivid Seats telling me that these tickets are no longer available due to a "venue change" & they changed my tickets to horrible seats. They lied & I have it recorded. My original seats were available & canceled day of the show. I tried endlessly to find a resolution or get my original seats back. They wouldn't budge. They put me on hold me - sometimes up to 20 minutes. They gas-lighted me, twisted the truth, transferred their guilt onto me & scapegoated their accountability onto the venue - they refused to try to fix anything that they caused.

Maria (or Marie? I don't remember which name) over the phone was very helpful and kind with my ticket order. I called instead of placing the order online because I was trying to get 2 seats together for a concert. Very glad my friend and I can enjoy the concert together!

I love using Vivid Seats! I download it the other day because I seen the chance of winning free tickets for Chappell Roan! I think playing the trivia is such a fun way to win free tickets for people who may not have the cash!! I just want to say thank you for be so generous and caring! What Vivid Seats is doing is very great!

A woman named Lovely sold me my ticket for Coldplay, and she was wonderful! She helped me get the best price, explained all the terms and conditions clearly, and put me at ease since there are so many scammers out there. She was also very excited about my purchase and wished me well for my event. Overall, it was a great experience!

I love it. It’s super fun to play trivia for music or whatever you’re into. You earn tokens and a chance to win a free tickets! Why not! I love learning the few new things that I maybe didn’t know as well. Hope I can invite some friends soon and we can turn it into a big competition between us!

Was definitely a pleasure to deal with Charles today. Charles made the experience understandable and explained step by step how everything work. The biggest surprise was the discount on our purchase for both events. Thanks for all your help, Charles!

Thank you, went smooth and fast. Couldn’t be happier. Person knew what he was talking about and was educated enough to help me. Also asked me how my day was which was nice of him. Def won’t hesitate to shop at Vivid again for my ticket needs. Thank you again.

I purchased premium priced tickets. The Vivid website showed the tickets on a seat map being in the front section, and the ticket description said they were in Row 1. The tickets themselves has Row 1 in the section area. Upon arrival, I was told there were only General Admission tickets with no assigned areas or rows. Vivid Customer Service later told me that Row 1 only refers to an inventory number, and not a seating row, and refused to give me a partial refund.

I was, as usual, extremely pleased with my experience with Vivid Seats. The agent was so patient, understanding, and knowledgeable. All this is very deeply appreciated. I will always return to Vivid Seats for tickets. Thank you for making my purchases so special.

I called in because I was having a challenge with applying a promotion to my balance. I waited less than 10 seconds for a live person and received help from Jason. He was very thorough and helped me quickly get what I needed. I would not hesitate to use the service again in the future.

James was excellent and assisted with my international purchase due to my frustrations, and inability to complete the transaction on my own. This was more than likely due to security measures, but he made the process appear seamless! Top Guy and professional.

Absolutely disgusting experience with Vivid Seats. The customer service is an absolute joke. I spent almost 15 hours on the phone trying to get a refund because the ticket I ordered was never delivered. Total scam. I will NEVER purchase anything from them again. Save yourself the aggravation and purchase tickets elsewhere.

After purchasing the ticket and downloading the app., I was unable to log into the account on the app or change the password even though somehow was able to access my account on desktop. Customer service sent a pdf of the ticket since I was driving on a rural hwy with no printer access and don't own a printer. I was told by CS that the venue is only accessible with a printed ticket and I would not be able to enter the venue without it and would not be eligible for a refund since the ticket had been delivered. In addition the ticket is in the name of Audrey ** purchased in Feb 2025, which I was told is standard practice for tics purchased through a marketplace. This is beyond ridiculous and I am heartbroken that I had to miss the event. I will be contacting my bank regarding the refund and will never use your crappy app again and would not recommend it to anyone since it does not work properly.

Vivid Seats is always AWESOME to deal with. They have every event happening and at better prices. They are simple, easy and straightforward when ordering your event, concert, show or any event you may be ordering. Thank you for that. Entertainment these days is so expensive. Especially if you have a family.

Do not recommend using Vividseats as the client does not have any protection. Client beware and Vividseats will not contact seller or inquire about it. Vividseats has agreements with sellers but they can be anyone and charge double, triple of the going ticket price, gouge clients. Vividseats will not help clients and will not contact sellers.

Maria is a fantastic customer support rep. I couldn't resolve an issue with ordering tickets online. Maria was extremely patient and helped me order the ticket on the phone. She showed great expertise in troubleshooting the problem. She identified the problem and helped me fix it. A very positive experience for me because there was only one ticket left in the seating area I wanted at the concert venue.

I just purchased my tickets with Pablo and made my experience easy & seamless. I also received my tickets within minutes which is a huge plus. Vivid seats is my go to whenever I purchase for any event. I highly recommend purchasing from Vivid Seats.

I spent over an hour researching ticket options online to find seats close to my friend group. I specifically purchased row P on this website. $230 later I receive tickets for row N. It took 2 days and a virtual agent telling me to 'wait 5 minutes to call and someone will answer’ after complaining there was no one to answer the phone. The first virtual agent I spoke to..despite telling him how upset I was at the change..disconnected my conversation and sent me a ‘congratulatory seat upgrade’ email regarding my move to row N? When I FINALLY got ahold of someone via phone, they told me oh well and I can try to resell my tickets and try again. Nowhere did it clearly state what I was purchasing could be completely different than what I receive and I am beyond upset with the lack of customer service for this ‘company’. I’ll never use this website again and strongly advise against it.

Good evening, Vivid Seats help us out last year going to the NFL games so we reach out to them again for help and they gave us more great seats. Now we can't wait to see the New Orleans Saints play in their preseason game. Much Love and Thank You

These people charged me $41+ for tickets I got at the venue for less than $26. Their tickets didn't work. We searched for them at the front office when we arrived... No tickets. So I just spent more to get in. I contacted them for a refund and only got to chat with a robot. Then they sent me to something else maybe still a robot. I gave them info like last 4 of my card and they refused to give me a refund... For tickets that didn't work and that I never got to use! They said they decided not to because I didn't reach out to them while I was missing the event with my son. I said I clicked on get your tickets here how is that not reaching out? Run don't walk from this provider.

We purchased tickets on Vivid prior to our event's start time. The tickets were not transferred to us until about 45 minutes after the event had started. We missed a significant part of the event that we paid a premium for. If we would have known the tickets would not have been available immediately, we never would have purchased them.

Our representative went above and beyond to make sure we were getting the best possible tickets for our venue. She was very patient and explained everything to us in detail so we understood. We will definitely look forward to making sure we get the same agent again when we purchase tickets in the future. Thank you once again.

I love how Vivid is set up but I worry because of what other people said when they bought tickets. Some people said they never got their tickets or a refund. I do not want this to be my experience. Hoping I can get free tickets and then I will use vivid forever!

Despite being a repeat customer of Vivid Seats I was unable to log in. I had to call and explain what I wanted to “Mark A.” who was very helpful, respectful of my problem, took possession of the situation and solved it. Kudos to Mark A. I give Mark 5 stars. I give Vivid Seats 4 because I still can’t log in.

I’m seeing awful reviews for what I consider to be a useful option for securing tickets to events. I’ve used Vivid Seats 4 times now… and have a 5th concert coming up in a couple weeks also through vivid seats for which I’ve already received my ticket. I’ve never had an issue at any event with tickets I bought from vivid seats, and while the fees can be high sometimes, I simply just shop elsewhere if that’s the case. To me, this service doesn’t deserved to be docked for that since seemingly every ticketing app employs some kinda hidden fee thing. Check your seats online for obstructions before buying them and only buy from sellers with check marks. If everyone did that there would be a lot less one star reviews.

Ideally I would be able to handle ticket purchase on the website or app but I had difficulty. My experience with the phone transaction was super easy. Wait time was minimal and Niko was super helpful, taking care of the entire transaction very quickly. He waited until I received the email confirmation which took place within seconds after he submitted the order.

I appreciated the seat upgrades. I tried to return a call about the upgrade offer using the chat and that was not helpful. Both interactions they said they were prioritizing my request and I would be receiving an email shortly. I never got an email. Luckily I figured out how to call back. But we had a great time. It was nice reconnecting with old friends.

It’s a good time, I like using this app and it’s fun doing the Game Center on this to win entries for ticket giveaways for different shows and game. I like this ticketing site a lot and thought it works well. I thought it was a fun time and the games themself are really fun. Enjoyable to do.

A couple of years back, we were looking for specific tickets and we found them on Vivid Seats. I've had a good experience, so I continued to use them. I like their pricing, but it depends on what the concert is. They're expensive, but I like the seating chart, availability, and the app. Vivid Seats is easy to navigate and it's also easy to receive tickets. All the notifications are great and makes it super easy to use, up until the day of the show. I would highly recommend them.

I bought Timberwolves tickets through Vivid Seats. They are good and cheaper. I got some points for the rewards program for my purchase and I like it, I’m a super fan now. The price was affordable and we got good seats. I love the seating.

Vivid Seats works with Ticketmaster, and every time I buy from Vivid Seats, they always take me to Ticketmaster. Everything's been fine. I have Vivid's app and I always see if they have good sales. I use the app when I get tickets. I go there and look at seats, then after that, I go in another place and look at how far it is. I've been buying tickets for a little while and I haven't had any problems yet. It's easy for me to get tickets, and I always get the good ones. That's what I look for.

Ordering through customer support over the phone was a very easy experience. The person I spoke to was very helpful when helping me as well as helped me out with a promo code to save a few dollars. I would order through customer support again. I saved almost 10 dollars with a promo code that I was thankful to get especially with today's prices in the economy. Vivid Seats for the win every time. My go to place for event ordering.

Updated on 08/05/2025: This was a really disappointing experience. This was the first time I used Vivid Seats. I clearly will not use this pitiful platform again. Basically it gave a bunch of template corporate, string-along apologies and claims of escalation/supervisor reviews since I made the first complaint from the moment I reached my obstructed view seat and contacted you via chat. It seems evident it had no intention of doing an "investigation", or remedying the situation. I wonder what happened to the company standing behind its product?

Had to download Vivid Seats AND Ticketmaster, create log in for each, then had to load ticket into Google wallet, which I never use...Awful experience. Waste of time. I expected a readable ticket to be sent directly to my email as has been done in past years. This was a waste of time.

Javier was very helpful and polite while handling my purchase and applying my discount. I will continue to patronize VIVID for my sports tix needs. I personally prefer to deal with people while making my purchases, the online option was easy to navigate. Ultimately, I still needed Javier’s assistance. Knowledgeable and courteous service, thanks.

I wanted seats to a minor league baseball game. The team site only had "Standing Room Only" tickets and I cannot stand for very long due to back issues. So I went to Vivid and paid 4x more for tickets because I thought they would be for "seats". A week later the tickets were delivered digitally and they were "Standing Room Only". Customer Service was worthless and only suggested trying to resell them instead of acknowledging they deliberately misled what the tickets were for. I'm never using Vivid again and I hope this review helps someone else from being Ripped Off!

Miguel was extremely helpful and made the entire process smooth and stress-free. He took the time to assist me promptly, ensuring I was able to purchase the exact tickets I wanted without any issues. His professionalism and friendly attitude made a big difference, and I truly appreciated his excellent support.

Thank you Leiner R. for your wonderful service and very helpful with booking shawn mendes ticket at toronto. Leiner was very patient and friendly, he takes his time to explain to me the policy and everything I need to know about the concert, thank you!

Online tickets presented as $75, I went to purchase on 3 different devices and none of them went through. I tried calling to purchase the same tickets and when the purchase was about to go through, they informed me the tickets were no longer available. The next tickets were $25 more. They offered a discount of $10 TOTAL which was extremely frustrating. Will not be purchasing again.

Vivid seats offered tickets at good prices but when you get to the checkout the service costs are another $100. No thanks. The price advertised should be the total price and not some sort of trick. I'll go elsewhere.

Reasonable prices, awesome seats! Fantastic app and credit opportunities!! Beats the competition hands down!! Great customer service as well. Looking forward to scoring some Maiden tickets for the US tour next year!! Would highly recommend to friends and family, everything is simple and streamlined digitally! App games are fun and credits are awarded, which can be used towards tickets!!

I had a problem ordering tickets on your app. The gentleman that helped me on the phone was very polite and help me out very professionally so I was able to get my tickets. Kudos to him and I thank your company very much. I don't order my tickets to anybody but Vivid Seats. Keep up the good work.

Do not trust Vivid Seats to deliver on its promise to deliver tickets online. I was left waiting outside the London Stadium and not tickets did not come through. Their excuse was that the supplier did not send them. I repeatedly asked their live chat agents to check on the tickets and was assured that the tickets would come through before the start of the event. 3 of the agents even told me that they would personally take on the case and ensure all was OK. Total BS! They use scripted replies and even told me that the tickets would be delivered before the event date whilst in contact with them on the actual day of the event. Do not trust this company and steer well clear if you want your tickets delivered on time or at all!

My first time purchasing tickets with your company. At this point everything is great. Love the app. Viewing seats and parking was awesome! When I needed more info on parking I called and Lovely one your representative was very polite, curious and efficient. Good job! I'm pleased with service I received. Thank you.

I had a lot of fun playing trivia. The questions were a mix of common knowledge and more challenging knowledge. I didn’t have any problems submitting my answers, and the app was working perfectly. I just wish I was able to play more trivia of different artist. But other than that, I had a lot of fun.

I bought tickets for my daughter's first MLB game. We are fans of the opposing team, so this is a once a year chance she will get, if that, to see her favorite team. There was a group of 8ish tickets together. I talked to a very kind gentleman who I shared I'd like the tickets in the bunch farthest to the left closest to the dugout, he assured me he got them for me. I asked multiple times and he told me he did. Once we hung up, about 15 minutes later I received the tickets only to have them be the furthest to the right. I called back and explained I was clear before I made the purchase of what I needed and was told I was given that. Could we possibly message the seller and ask for seats to be switched?

Nancy was very helpful and nice. I really appreciate her help and honesty with the purchasing of tickets and her eagerness. Nancy was very helpful and nice. I really appreciate her help and honesty with the purchasing of tickets and her eagerness to get me what I needed and to help have a great time. She was also very nice!!

I couldn't get the check out to work so I called the number and The agent was very helpful. He Went through the process of purchasing tickets. It made the process easy from start to finish. Great job. Thank you very much! It was great great great great.

Never, ever buy from them. They have 0 customer service and scam you. They make it impossible to contact you and their poorly trained representatives read from a script and are utterly useful. I lost money. Never, ever buy from them. I will be pursuing further action.

I couldn't purchase the tickets online as I kept getting an error when trying to purchase ticket protection. I ended up calling Vivid Seats and Charles was able to help me purchase the tickets over the phone. I hope that I don't have any issues with these tickets. Thank you! Carrie

We bought 6 tickets thru VIVID and one of our party couldn't make it so we tried to sell one ticket. Vivid makes it very difficult to sell a ticket, had to create a PDF copy and upload it to the site, etc. We won't be using Vivid again, they charge excessively high fees on top of the ticket price too.

Fast ticket delivery and there’s lots of discounts and rewards they give you! 10/10. I was able to attend an ENHYPEN concert using Vivid Seats. I also got 10 percent off for some tickets and I played the game center for multiple entries for Tyler’s concert!! You also get rewards for playing and getting lots of entries like more discounts.

I purchased a ticket through Vivid Seats to see Gary Owen at the Palms in Las Vegas. The digital download of the ticket did not work. I phoned Vivid Seats before leaving my home for the event. According to Vivid Seats’ pre-recorded message, “Please note our phone team heavily prioritizes customers whose events are today or tomorrow…” After 35 minutes on hold, I linked my phone to the car, hoping someone would respond before I arrived at the venue. Upon arriving at the Palms, 30 minutes later, I was still on hold. A Line Security staff member directed me to the box office. The line was incredibly long, as I was not the only one with a ticketing problem, so I remained on hold, hopeful that a Vivid Seats representative would respond before I reached the counter—unfortunately, no such luck.

Agent patiently went through my information and found tickets for me to suit my needs. My tickets kept getting cancelled when I tried to purchase online and the agent sorted things out and explained everything to me. The tickets were for Cirque du Soleil.

Tickets were ordered. My wife purchased them and put them in my name then they were canceled. Now we have to wait for a refund! We had to re-purchase them over the phone. The last name is the same. They should've called a phone number before ordering taking the money and then canceling and now having us have to wait for a refund. Making us spend double the amount of money for the tickets and parking.

I was looking for the best deal on all the ticketing apps. Vivid Seats was the best one in terms of cost. Also, I had great seating options. I've been using Vivid Seats for at least five years.

VIVID is a total and complete SCAM.... All my friends ordered concert tickets on another site - which were electronically delivered the same date ordered... My ticket from VIVID still hasn't arrived - weeks after I ordered it - and I'm told the concert is selling out. VIVID'S RESPONSE???? Are you ready??? "If your ticket does not arrive by the concert date - we'll give a refund." are you kidding me???? Do yourself a favor and don't EVER order tickets from VIVID.

Seller revoked the tickets and Vivid still charged us for the tickets. We reached out to the venue and they told us that the tickets were cancelled on Vivid’s end. Absolutely terrible company, conducting fraud and were left on hold for 3 hours.

Ruth S. helped me purchase tickets for me and my mom to go to our first concert together in September and she was absolutely perfect, so helpful and so sweet! She was also very patient and polite, definitely the best customer service ever and will go to her for future tickets and recommend her to family and friends! Thank you again Ruth!

My agent was a delight! She was extremely knowledgeable, clear in her speaking and has great listening skills. When she sent me to a service specialist she also was awesome to deal with. Very happy with my experience and will definitely return and recommend to anyone who asks where to purchase event tickets

Needed to secure three tickets to see Weird Al Yankovic at Madison Square Garden for July 12th. Needed an odd number of tickets. I was having trouble processing it online. I called customer service and was connected to Domenick (although the email I received said Charles A). Either way their service was excellent. Even though I was unable to use the VIVID20 code to receive the $20 discount (have to spend over $200). The rep was able to apply $10 since I am a repeat customer. That little gesture made me feel valued as a customer and I will be sure to use VIVID for all my concert and sport ticket needs in the future

Jay was very nice, super helpful and most pleasant. Quickly assessed my concerns and saved the day. Original purchase was online and inadvertently cancelled. Jay also stayed on the line until I received my email confirmation. Thank you!

No help or anything with my issue. I made a purchase for the wrong date. Within a minute had contacted support. And nothing. No help, no understanding, nothing from the two people I talked to try to resolve this issue. I contacted on two different days even and there was still no resolution

Mariana went above and beyond. I called Vivid Seats several times but always went around in circles. I wanted to speak to a live person. I called a 925 area code number and she assisted me. I had many questions that she answered. I feel at ease that I don’t have to scramble the day of the concert to get parking. Thank you!

My experience with Joana was awesome, she helped me after all the trouble I had trying to purchase the tickets trough the platform. She was very kind, patient and diligent, she took attention to every detail and answered every question I asked trough the process. I would love purchasing tickets at Vivid Seats again with this customer service.

I had purchased four tickets to a afternoon MLB game. I decided to sell them at exorbitant selling fees. The day before the game I closed the sale and decided to go. This place is a nightmare to navigate. I had never received a code with the tickets. The rep to which I spoke did not know what she was doing. I talked to another who, after another 45 minutes, told me that my tickets were still up for sale two hours before the game was to start. I never made the game.

Bought tickets once and ever since I loved this app and will continue to buy tickets on here. I recommend if you're looking forward to any event to buy your tickets on here due to the fast and reliable service. You can pick out your section and figure out what price you want to pay and overall an amazing experience and for sure will buy for here again to go to any concerts or shows.

To start with my original tickets I purchased 6/28 was cancelled without notice. Called today to reorder tickets and was told by Charles that my purchase would go thru and I would receive my tickets since we were on the phone and the purchase was verified. I place the order and tickets got cancelled right away. There was a pending transaction on my banking account and the payment went through and I didn’t receive my tickets like Charles said I would.

Vivid Seats stole $1100 from me. There 100 % buyers guaranteed is complete B.S. There is no way to contact them via phone number. Stick to StubHub. At least with StubHub you can actually speak to customer service. Imagine spending $1100 on Essence Festival musical tickets and you explain to them you never recieved the tickets, they keep saying it was emailed at 03:45. Refused my refund. Now I'm sick. If your TV is Vivid change the setting. Don't trust a company who doesn't care for your well-being. Only stealing your money.

Never buy tickets from Vivid, they are not backed whatsoever and they will sell you a ticket that doesn’t work and not refund it. I was sold a ticket and was refused entry to venue with ticket from Vivid and Vivid customer service has refused to refund the money back, even after being denied entry.

I never received the tickets I purchased so I had to purchase additional tickets at the door. Thankfully concert wasn't sold out. Company is refusing to refund me. I will never use them again. Very frustrated.

After numerous attempts of trying to buy tickets online we phoned the contact number and spoke with Michelle (I think was the first person) and Dominiq. Both were super helpful and very patient to deal with. They were both very informative and I'm very happy with how the transactions were dealt with. I would definitely use Vivid seats again.

Rep Dominique was absolutely amazing! From start to finish, they were kind, patient, and incredibly helpful throughout the entire ticket purchasing process. They made everything feel seamless and stress-free, answering all of my questions with professionalism and a positive attitude. It’s rare to come across such outstanding customer service—Dominique truly went above and beyond. Honestly, they deserve a raise or promotion for the way they handled everything with such grace and efficiency. I left the interaction genuinely impressed and grateful.

Was looking to purchase Subway Series baseball tickets for Mets v Yankees. I could not have been happier with the outcome as my agent was friendly, helpful and willing to make the deal happen! Would highly recommend calling Vivid for all your event needs. She even offered to help with parking passes to make my experience stress free.

Purchased 12 tickets for upcoming UCLA vs UNLV football game. I wanted to purchase 6 tickets in 2 rows but the ticket agent was unable to accommodate this request. The agent was very helpful but was unable to complete the request. I ended up purchasing 9 tickets in one row and 3 tickets in another row. It seems that the agent didn’t have visibility into the seats per row.

We ran into a fairly significant issue with a recent ticket order and Vivid Seats PROACTIVELY reached out and Sydney went above and beyond to offer a solution to the problem. She was friendly, knowledgeable, understanding and patient. Very impressed and appreciative! Would highly recommend Vivid Seats and Sydney! Thank you for making a bad situation great!

I got Kendrick Lamar tickets from Vivid Seats. I have bought tickets from them in the past and the process was easy so I used them again. I have bought from them for a total of at least 5 times now including tickets for sporting events. Their website is very easy to use. It shows the area where the seats are and total costs. They had probably the best ticket price that I found online.

I was trying to find the cheapest price Arizona Cardinals ticket and came across Vivid Seats. SeatGeek and other places show the view of your seat and I’d like to see that improvement on Vivid Seats’ website.

Fantastic service! Fixed all of my issues immediately and walked me through the selling process. Was very kind and spoke to me as though she really enjoyed helping out. I have no complaints. Everything was great.

I was unable to buy my tickets from the website due to a technical glitch. I called support and the agent who assisted me, Juan, was able to handle the payment over the phone. He was friendly, knowledgeable, and helped me to resolve the issue very quickly. He turned what could have been a very frustrating experience into a very easy one with a happy outcome!

I have used Vivid Seats several times and never had an issue until this last weekend. I had purchased 2 parking passes for an event over an hour from home. Vivid Seats called me as I was trying to get ready to leave because they needed our plate #’s to pass along to the lot but the person who called couldn’t help me with that. I was told to get online to complete it. Went online but couldn’t even find where to input the info. I called back a couple of times and couldn’t get a real person. I used their live chat and on the 3rd attempt got someone. Gave the plate info then a vivid seats box popped up that I couldn’t close or use the screen. I could see the agent's comments but that was it. Closed it and started a new chat where the agent asked a question and then immediately ended our chat. I gave up and left for the event only to get to Portland and find we were given 2 different addresses for parking.

We enjoyed the entire experience! Great service was provided. Thank you very much. We will use Vivid again for buying tickets again in the future. Vivid provides tickets to all kinds of events. Vivid offers great deals as well. Keep up the great work. Vivid is very helpful. We have been customers for years.

I've used Vivid Seats several times. The purchase has been a fairly easy process. I became very happy with them recently when our concert was canceled due to weather twice and they refunded the ticket price back, but also gave 110% back. I also purchased so many tickets that I was able to get a discount on another ticket. It’s been a good experience.

When I make ticket purchases, I use Vivid Seats. It's always been my go-to. I like their cost and I had a credit from the previous purchases, so I got a little discount this time. That was nice. I appreciate Vivid Seats and always recommend it to people I know.

I PLACED AN ORDER OVER THE PHONE, the rep told me I specially will get all my seats together in the same row and section. HE TOLD ME I NEEDED TO PLACE THE ORDER AND I DID AND REALized all the seats are in different rows!!! I HAVE KIDS AND CANNOT DO THAT! It wasn’t my fault!!! IT WAS HIS FAULT!! I’ve been calling customer service for the past hour after everything that happened and no one helps me. I AM SO UPSET!!!! This is ridiculous!!!!

I liked their price and availability of seats. I also liked them when they started their rewards program. I've used Vivid Seats for maybe seven times already.

great experience! Paolo did a great job of helping me. I had purchased 3 seats but then needed a fourth. He was able to help find one in the same section and row and for a good price. He was cordial and knowledgeable.

I've been using Vivid Seats for a while, and it's usually because the fees are a little bit lower. I usually buy premium seats. So, I only buy them if they're good seats. Vivid has a few of the premium sections available most of the time. Overall, everything has gone smoothly. I get points when I buy and I've redeemed those. I like that program.

My friend recommended me to use Vivid Seats for MLB tickets purchase and I found a good deal so I purchased two tickets a couple weeks in advance. However I received different tickets than I purchased like 5 days before the MLB game we planned to watch. It was 13 rows behind from the actual row. I contacted customer service people and they told me something to make me feel better but things were not solved un the the actual event day. It took a long time but in the end on the event day, I got replacement tickets which were upgraded several rows in the same section. We are happy about it even though I had to chat three times on three days for about the total of 3 hours as they did not give me solutions right away that made me worried very much.

Sydney is a wonderful representative of your company. She put me at ease immediately and worked with me for nearly an hour to understand the problem. She then helped me solve the problem. Sydney is the type of person who will keep me a customer of Vivid Seats! She is very friendly and thorough!

Very frustrating experience despite being a customer since 2016. I spend 30-40 minutes with the Customer Service agent to simply get to access my Vivid Seats App. Ultimately, the call ended with still no resolution and all that time wasted. Apparently, something to do with a MagicLink that Vivid sends to my email when I try to access the app. I click on the link and the while process continues like an infinite loop.

Aerel was very helpful in helping me purchase the tickets I was wanting to get. She also directed me to the App which looks to simplify the whole process and keep everything organized. I will recommend this site to anyone wanting good service and help booking events they want to attend.

Got a call today from Celeste at Vivid Seats regarding an issue beyond the control of VS. Apparently the original seats seller had a problem getting the tickets to me as designed so Celeste and Vivid stepped in preemptively and awesomely! Celeste was upfront with the snafu and took immediate ownership by getting replacement tickets to me with UPGRADED seats in Box seats section. Then she called me again tonight to confirm I received those and provided great instructions on how to transfer. What a great experience. Thank you Celeste and Vivid Seats. We will be back for another event with you ASAP!

Omg. Whats a fabulous experience..It's customer service like this that makes customer like me want to repeat business with a consumer. I thank you for assisting me. You made my day. This was my first time ever selling anything online. I was unsure but you put me at ease and helped me complete the order.

One of the best customer service experiences I have ever had. Whitney went above and beyond to help me solve my problem, checking in with me multiple times during the day. She was polite and friendly and determined. She resolved my issue and reassured me in the process. She is the best. Thank you Whitney!

Sydney was friendly and straightforward, couldn't ask for better service, thank you! My ticket did not arrive as expected, she found me a new one, called the seller and initiated the transfer while I waited for only about 5 mins, if that. I now have my ticket and am grateful for her service.

Katherine was incredibly sweet and super helpful with all my crazy questions. Customer service 10/10! The selling process for tickets can be super complicated and confusing, and that’s why customer service is super important. Katherine went above and beyond, and I’m very grateful for the help she offered me. I had ordered a ticket and got charged twice and was having trouble navigating the whole Vivid Seats website, and because of the customer service call, I was able to figure out my steps moving forward.

I tried to use a coupon code I was emailed and it didnt work so I called in. My rep on the phone tried to submit order and it didn't seem to work so she forwarded me over to someone else. After a half hour the new rep says the order was placed successfully. I noticed that it is not in my account. Now the rep via live chat is telling me that the rep Mariana V. used her ** email and that's where the tickets went.

Whoever just helped me on the phone with my account for ** did a great job and should get a raise. They called saying the seller of my original tickets did not end up delivering the tickets but they would try and relocate with me. She was very kind and eager to assist and find me acceptable tickets and congratulated me multiple times when I told her my wife was pregnant and that’s why I couldn’t sit in the upper bowl when the original offer was to relocate me up there and provide a credit. Please give the person that helped me a bonus. She did an amazing job!!

Sol was an amazing consultant. He made the experience so easy and set us up with even better tickets than the ones we had not received. He made the process stress free and I am very very appreciative of that. He tried to get a hold of the previous seller and when he could not do so he automatically just set me up with brand new tickets. This was such a weight off my shoulders as these tickets had been a gift for Father's Day and now it will be even better!! Thank you again

If I could leave a review with 1/2 a star or less I would! Paid for a parking pass. Got to the event to find the parking lot full. I was there 1.5 to 2 hours before the event. I had to pay to park elsewhere. Contacted them and they tell me that it states on my parking pass first come first serve basis! Laughable! It never stated that. Then they proceed to tell me that it said on the parking pass what time I needed to arrive by.... Yeah, it stated the event start time. They kept feeding me ** that they could not show me. What a SCAM!!!! Chatted several times about this and kept getting told they were investigating it.... Live chat and phone call. They repeatedly lie to you. Then to tell me on Day 5 of chatting that it was first come first serve. They are committing theft by doing this. I will never use them again, and will tell everyone about this!

When entering my credit card info I put in my billing address for the credit card which is a PO box. The website said that was not allowed because they don't ship to PO boxes. Dumb because you are not shipping anything there and dumb because it is the BILLING address on the credit card not a shipping address. I tried the street address but the bank declined the charge of course. I called the number and spoke to May who was very helpful and pleasant but every word I spoke was loudly echoed back to me and it was hard to speak clearly constantly waiting for the echo to die down.

James was awesome. He was able to solve my problem in a very professional manner. He was extremely thoughtful and patient for the entire call. I would tell all my friends to use Vivid Seat. Have a good weekend James. Please make sure to let James how awesome he is an employee

If I could give a 0 star I would. Customer service is absolutely horrible. Overnighted tickets on a Thursday for a concert that started the next Wednesday. Have called multiple times talking to multiple rude individuals including the self proclaimed “owner” “Elise”. Tickets never showed up and no refund allowed. This place is a complete scam don’t buy tickets through them.

They send so many spam emails that my tickets were delivered to my spam and I couldn't find them. Don't use them. I tried to contact them to explain that I couldn't find my tickets but their phone line was just a bot and were not helpful at all without an order number that was in my spam.

After multiple issues trying to get a resolution for not receiving our tickets, we were finally transferred to someone who truly cares about their customers. Arthur went above and beyond to help us get what we paid for, even working a few extra hours to support. After receiving two different offers from our original tickets, he finally navigated us to another set of tickets. We still aren’t through process but I can’t thank him enough, he understood our frustrations and truly was wonderful to work with in the situation we had at hand. Thank you, hire more like Arthur!

We've always had good service from Vivid Seats. My wife does most of the purchasing, but we've never had trouble with a ticket or downloading or showing it, and we’ve been buying tickets for a while.

Had a great time. I've been using you guys for about 18 years and I don't think I would use anybody else if I have to get tickets on a secondary market. Thank you as always for your great service. Everything went exactly as you said and I even had a question. Or two and called up and got somebody to talk to and they reassured me of everything and it turned out just like they said, thanks again the other band.

They called and because my seats were not available anymore, the gave me an upgrade with no upcharge. The lady on the phone was very professional and went out of her way to correct this mistake. She made sure that my concern was handled before we got off the phone.

I'm assuming I received a call due to me emailing 3 execs a few hours earlier (including the CEO) earlier today. But Trisha resolved the issue in a brief time that others couldn't. In the past 10-12 days, I never heard from anyone. So the original service was horrible. It seemed like an easy task to take back the ticket and assign it to the appropriate account.

I always get my tickets from Vivid and my experience has been good. I would recommend them.

I was very pleased with my experience. I was not very happy there was an issue with my original order. The tickets I purchased were for seats I thought we would enjoy. The replacement seats first offered were ok and the $300 helped with my satisfaction but we were doubtful we would enjoy the seats as much. When I asked if there were better seats available and Kathryn provided two options, I was very pleased. The seats would make the evening very enjoyable. Also, Vivid seats covered the difference in ticket price. I believe this is how customer service should be. I am very happy with my Vivid Seats experience. My family will really enjoy our time at the Hollywood Bowl. Thanks.

The first time, I got interested in using Vivid Seats because the tickets were cheaper. I have nothing negative to say about them, and it’s easy to pick seats.

I had a very enjoyable experience with your customer service agent, Sassy. She had a awesome personality & bubbly attitude. I really appreciated that I told her that I was not Tech Savvy & she walked me through the process & said don't rush. Muchly Appreciated to Her. I also would like to give her a 10 Star Rating. I told her that I would like to also purchase tickets for the SEATTLE SEAHAWKS vs. Cardinals in Sept 25th. I will be calling her back to get them w/in the next week. Again Thank you so very much. "Seahawk" Erik **.

I received a cancellation of my tickets without given a reason as to why so I texted the live chat and was assisted by Francis who pulled up the information on my order and advised me to call the sales team to place an order. Lovely (not sure about spelling) received my call and was patient with helping me place an order with the ticket despite some confusion of billing info on my part. Really organized response to my questions and confusion that sorted out the situation to my satisfaction.

I enjoyed my phone call with Minnie, I think that's how it is pronounced. She secured my tickets and she was able to answer a few questions I had about the cancellation policy for the concert in case the artist cancelled. She ensured me that the tickets would be refunded if the artist were to cancel. She also have a promo code to use towards the ticket price. She was very professional!

Bought tickets to a Broadway show in NYC. Picked middle row.... Once I got there my seats were on the wing at the very end. So disappointed. I paid $300.00 and didn't get the tickets I chose. Will NEVER use them again.

Rhomedyl was an awesome customer service agent. I was having difficulty using a discount code online and he took care of the problem right away. He was friendly, knowledgeable and professional and took care of the problem and processed my purchase - from start to finish. He repeated the exact purchase and contact details several times to make sure that it was correct. Thank you Rhomedyl for the great customer service.

I cannot give Brittany from the seller operations department enough kudos! She made the process of accessing my tickets so simple and was helpful, kind, and provided thorough explanations. Shoutout to Brittany; she gets the job done!!! Brittany deserves a raise and all of the accolades. I truly can’t say enough good things!

After trying to purchase online, I called and was assisted by Mariana V. I had received an email with a discount code to be used on a first purchase. However, the discount was not being applied during the checkout process. Mariana was able to quickly solve the issue and did so in a very pleasant manner.

My ticket was invalid when I bought it and couldn’t go to the game. I constantly told y'all and nothing. You told me to wait a hour for the seller to respond and nothing. I can't believe it. I really missed out on Messi. I told y'all back to back times. I talked to 2 different agents and nothing helped.

I was having an issue online so I called and got great assistance for exactly what I was looking for. The agent took the time to hear what I needed and then made sure he could execute it for me and waited on the call until I had my confirmation!

I have always had a great experience and satisfied with my tickets to concerts of sporting events, always been great to deal with and customer service is wonderful. I like the fact that they send you notice on concerts or sporting events that are coming up and that's great. I’ll continue to use them as my tickets providers. Thanks for all you all do to keep customers happy