Vivid Seats Reviews

Purchased tickets 6 days prior to event and now (2 days until event) being told that I may not get tickets until the day of the event. Called customer service and they were not helpful. They would not let me speak with a supervisor. They would not refund the tickets. The seller can now try and get more $ selling on another site and not deliver them to me. I know the tickets have been released by the venue because I have received other tickets for events further out in the future.

Great event! Vivid Seats pulled through!!! It’s a great show that places a different perspective from the original movie from 1939 “The Wizard of Oz”. Kids are welcome as they are also presented with a magical musical. Seats were great and the Pantages was a beautiful venue. Entry was prompt at 7:30 and the hosts made sure to seat us right away to get the show on the road.

When purchasing a Seattle Kraken ticket you are provided with a local public transportation voucher. In the past with my previous order this was not a problem. This time I was disappointed that was not provided. It cost me approximately $36 more for our experience. Both methods of seeking help (customer assistance) failed which is sad.

Ruth helped me purchase tickets and was one of the MOST professional customer service reps I have ever encountered in my life! She was Kind, helpful, and considerate. I hope we love our Phoenix vs Bucks game experience as much as I liked having Ruth for a Vivid Seat representative.

The customer service rep was very helpful and courteous. I really enjoyed her professionalism/personality. I will definitely be looking forward to purchasing tickets in the near future. However the only drawback was the seating, she couldn't provide any info on certain seats only the rows and since I'm handicap. I do prefer sitting on a aisle seat. I'll look elsewhere for my next event if this doesn't change. Thank you.

The gentleman who answered our call provided Great customer service! He was very friendly, polite, patient, helpful, and thorough but efficient. We were able to accomplish exactly what we needed to quickly. 100% satisfied. Thank you for your help!

What a very very patient person. Thank you so much for all of the help. I was so confused and by the time we were done I felt much more comfortable with the site and my different emails which really confused me. Again thank you so much. I will have a concert without any problems because of you. Have a great day and thank you again

This afternoon I received a phone call from an agent at Vivid Seats. It was about my tickets for this weekend. I received a surprise seat upgrade and spoke to an agent about it. He was very helpful and explained everything. It was easy to get in contact with the agent as well.

Great seats and a awesome game. Nice view for a cheap price. Vivid Seats the only place I get my basketball tickets for the South Carolina Gamecocks. I might have to look at getting concert tickets in the near future. Getting my tickets to my phone was so easy to do and made it easy to get into the game.

So thankful for Von! She helped me out so much they sold the seat I had and gave me a new one and I’m just so thankful! She went above and beyond for me and she was the nicest ever. Definitely will be using Vivid Seats more! Thank you to von again and all your customer service people!

Event was absolutely amazing. The description of our seats didn't do them justice. Great seats at a fair price with free food and drink not mentioned in the ticket sales. Thoroughly enjoyed our mini vacay to Memphis and hope to go back and do it again in the near future. Highly recommend attending any event at the FedEx Forum.

I ordered tickets in mid-December and got a confirmation but no tickets. I've reached out twice by email and once by phone to find out how I can get my tickets. I was told there were 4 possible ways they might come and I may not receive them until the day of the concert. I paid a lot of money for these tickets and that's very disconcerting. CS said I should have heard from seller by now and they would reach out to them. Wish I had just gone direct. This is so much hassle.

Vivid Seats telephone rep worked hard to help me understand how to get tickets after I bought them. Vivid Seats site did not inform me of the tech requirements (iPhone, apps, passwords, procedures) prior to purchase. I spent 3 hours trying to figure it out then the rep spent an hour trying to help me. The rep was very patient and courteous. I am still afraid that I might not have the tech skills to get in the Giants game with my grandson. D. **

I just sold my first set of tickets on Vivid Seats. We were unable to go to the show last minute and I was worried about the sale going to the buyer versus needing to be shipped. Celeste took time to ensure that everything was set up to go to the buyer appropriately. She listened to all of my concerns and checked to ensure that everything was set up on Vivid seats site to send them directly to the buyer. She eased the process tremendously. This was my first experience buying and selling with Vivid seats. I was impressed with the customer service.

I needed to purchase multiple events and Rhome did a fantastic job of sharing the options and quickly moving through the purchasing process. He was professional, patient, and customer-focused. I actually received a better discount by using the call-in feature than I would have received online. Rhome was patient with our questions and was comfortable with us providing input on seat locations based on what we were seeing online. He made lots of adjustments to our order with ease and patience.

Completely satisfied with the accuracy and transparency of the listed seats that I purchased. Would 100 percent recommend to a friend and also buy with you guys again. The ratings of the seats were accurate as well. I literally have no complaints about anything when it comes to purchasing these tickets from you guys.

I got the tickets for Zayn's tour in the US. I received my tickets securely 1 day before and explained prior to me and even got a promotion for a parking ticket as well, which I didn't needed but it was still good to know that that's something we can get through Vivid Seats. No complaints at all!!

I had bought 3 tickets for a concert in San Juan and the star had to cancel due to his health. We didn’t want to go to his tribute band. Your customer service person, Vonetta ** was so helpful and took the time to research the issue. After dealing with her, I highly recommend Vivid Seats for all my friends thanks to her.

Jeason was courteous and helpful in getting my concert tickets. He answered all my questions. He was knowledgeable about the ticket process. Did I tell you how nice he was, very very nice. And by the way, he was helpful in getting my concert tickets and wished me a happy birthday. He told me I would get an email with seat information and walked me through the ticket process.

I called twice because I was undecided about an expensive ticket. I was met with so much patience and kindness. Both Lee and Joem did wonderful job helping me. They’re professional yet personable. The service fee was also really high and so I was deciding between this company and another. Thank you both!

Sold a PDF Ticket with no barcode and could not get a refund. From: https://www.vividseats.com/guarantee. "Your tickets will be valid and authentic. Our mission has always been to remove any anxiety from buying tickets online. Vivid Seats has some of the strongest relationships with licensed, certified, and professional ticket sellers in the industry. All sellers, their business practices, and track records are rigorously evaluated and we guarantee your tickets are valid and authentic or your money back." - OR YOUR MONEY BACK - don't count on it.

Hi Mandi, please accept our sincere apologies regarding the frustration you experienced with your tickets. We appreciate your honest and thorough feedback regarding your experience. While we have no control over ticket quantity limits (those are set by the venue), when we reached out to obtain an alternate email address for the remaining pair of tickets, we should have been more thorough in ensuring that you were providing an email address that would be less likely to experience issues with the transfer like what you encountered the other day. We tried to reach out to you today by phone, and we have also sent you a private message here and encourage you to follow up with us by sending us a DM via social media so our specialized team can help you out.

I had a great experience at the Knicks game on MLK day. Tickets arrived as described in the confirmation email. Seats were good, overall a wonderful experience. Also, I got a parking pass via Vivid Seats and that worked out well too. The Parking garage was across the street from the Garden. It was convenient to all.

Overall, it was a nerve wrecking experience. Tickets not being delivered until the last minute, so when the plan changed, I could not resell the tickets. Even after receiving the tickets, sometimes I could not view the ticket. Customer service was hard to reach because apparently my phone number was not 'on file' after I asked customer rep to update my info. Overall it worked out, but I never felt 'secure' with the ownership of the tickets until the moment after I scanned them at the venue. I would try to avoid using this app/site for tickets in the future.

Spoke to three associates on three separate calls and all three were outstanding. Haviar, Faith and John really knew their business and all three were so kind and helpful. It was clear that when I was talking to them my questions and concerns were important to them. You should give them a raise!!

Leiner R Was really nice and helpful. He recommended the seats and a good price. He even waited online the phone while I transferred money to my card. Very friendly and helpful, sounds really nice over the phone. Willing to find what you need, at a lower price. Willing to work with you. Thank you Leiner R

Mich was Awesome and a pleasure to speak with regarding my purchase! She was very kind, courteous, polite and showed empathy and was very patient and did not rush me with my purchase! She went the extra mile to make sure I was comfortable and completely satisfied with my purchase! She's definitely a keeper for the company!

I purchased a parking pass and it wasn’t delivered in time. I was unable to use it and had to pay for parking at another location and pay for it. I requested a refund and was denied. Displeased with having to pay for parking twice. Vivid seats should refund me.

Our concert ticket purchase was great. However, the secondary offer they provided for parking at the event was a bit confusing and then, we did not get the parking lot link until 8:14 PM, the night of the event! The event started at 7:30 pm. We had arrived at 5:30 since we had 6 PM dinner reservations on site, and no link to get into the orange lot to park. All I had for proof was the order number from my confirmation page. The lot attendant needed the actual scan link.

The Sphere employees directing people to leave the venue outside were rude and Inflammatory. They were yelling at people to leave the property immediately from the West entrance. I became separated from my wife and was standing about 50 feet from the door trying to find her. The person kept yelling at me to cross the curb instead of looking for her. This spoiled my entire experience for me.

The ceiling lights obstructed our view of the stage AND then we could not see the big screens on either side of the stage. (Section 404, Terr Concourse). We could not see the top portion on the big screens on either side of the stage. We could not see the back of the stage. The seats were good. Just may want to note “partial obstructed view”. It’s possible the lights change for every performance… I just wanted to note our experience.

Vivid Seats is my number #1 source for all my entertainment needs. From my local to out of state outings Vivid Seats will have you cover. They have great seat selections at reasonable prices. I highly recommend Vivid Seats for a 100% satisfaction on your next entertainment outing. With great customer service to easy online transactions, it makes it a very comfortable experience.

The price that you display to hook a buyer and then the amount you charge at the end in service fees is absolutely unacceptable, then customer service is not very good either, I will try my best to never have to use your service again because it definitely takes away from the fan experience and I will advise others of the same.

I was able to easily scan my tickets with Apple Pay and walk in. I enjoyed the show thoroughly. Would definitely use Vivid Seats as a trusted app for any other tickets I'm interested in. I also received a reminder before the show and the tickets popped on my screen which was very helpful in finding my seats.

I always use Vivid, I had the tickets the day before, and then when I got to the game they would not show up. The box office said they had been having trouble all day with vivid. The seller did not embed the link properly and so I ended up having to buy tickets on Ticketmaster instead after the game was halfway over. Is there a way to get a refund? I spent $129 and it went to waste because the seller did not do what they were supposed to. Then when we called, the seller sent it correctly after we had already purchased new tickets and the game was halfway done.

We are from all the way down in Mississippi and travelled all the way up to Kansas to catch this amazing game. We had really fun and hope to experience another like it!!! We do plan on going to a lot of venues later in our planning year, so I hope this app fulfills what the others didn’t!

I paid over $300.00 for tickets to the Cleveland Orchestra last night to see Hillary Hahn. Hillary Hahn did not perform -- some young arrogant man who is not half the performer. I'm wondering how this can be made right. I would never have purchased the tickets if they were not advertising Hillary Hahn. I hate to call this false advertising, but I'm not sure what else to call it. Can I get some sort of credit or refund?

My parking pass had the wrong address on it and I ended up having to spend another 80 dollars for a different parking space after I had already spent 60 on the original one that’s why the three stars. The tickets for the game were awesome. Had a great view of the field. Had a great time.

I have purchased tickets from you guys before and this is the first time I had trouble accessing the tickets. We had to call several times to get the tickets transferred to us and it was very frustrating when we had 1 hr until game time and still didn’t have the tickets.

Great Experience! Me and my family went to a basketball game and it was awesome! The service and food was great. My kid even got to get a t-shirt that they were throwing in the crowd. Will definitely be back for another experience at Stetson University. Great game. Go Hatters.

I took my friend to a concert and we had another issue with Ticketmaster. Vivid Seats you rock. Being sent to Ticketmaster to retrieve the tickets while standing in line was embarrassing. The site had went down and I changed my password 6 times. Got out of line and Customer service solved the problem. Printing out my tickets from now on. Tired of this online mess.

This immersive experience at the Sphere is beyond description. It is an absolutely fabulous experience and highly recommended. Getting the tickets through Vivid seats was flawless. I had to contact customer service through the chat option and it worked fine. All my questions were handled efficiently. We would definitely consider using them again.

I bought tickets to the Pink Floyd laser light show in Westbury and my tickets never transferred over. I was unable to go to the show and got a refund. I bought these tickets on Christmas Eve and they were unable to transfer over. Do better Vivid Seats.

Vivid Rep was knowledgeable, efficient and, pleasant. I was Very pleased with the service and follow up. I would use the service again in the future as well as recommend to a friend. My experience with Vivid Seats was extremely positive! VIVID Seats will be the number one spot to secure seats in the future.

I contacted Vivid customer service and was connected to an extremely nice lady who answered every question I had. She was the most pleasant per I've ever worked with on this type matter and understood my concerns completely. I want to compliment this person very highly as she was absolutely wonderful. I wish I had her name but I do not. Thank you all very much.

Could not log in. App msg said something went wrong, try later. Customer service chat required a code number be emailed to me but every time I left the app to get the number the chat dropped out. Finally figured out that my VPN was turning back on after I’d manually disabled it. Googled it and was able to finally log in and get my tickets. A very aggravating hour of my life wasted.

William was very informative and helpful throughout the process. He answered all of my questions and was able to secure tickets I needed at a reasonable price. The tickets appeared in my inbox immediately. I would definitely consider using Vivid Seats in the future.

Vivid Seats webpage 1) Did not auto apply the discount at checkout that it said it would for sharing my email address with its pop-up for being first time user. 2) Blipped from my payment page while typing in payment info to select tickets - even though I had been trying to pay for the better and cheaper tickets had originally selected. 3) When selected new tickets, charged me for tickets but didn't process an order - so charged but no tickets. 4) When first called in left on silent hold for 40 mins. 5) Called in again on another phone and issue resolved quickly. Total purchase time was 1 hour 11 minutes for 2 nose-bleed level tickets.

I called in for information on some tickets at T-Mobile Arena. Lovely got me the answer quickly. The tickets I wanted were not available in the amount I needed so she then found suitable tickets for me with a discount. I am very pleased with her customer service. I would not hesitate to call in again for more tickets purchases.

Was a joy to purchase tickets from Marlo! I needed to purchased multiple tickets for multiple locations with the arena. He was extremely thorough, patient, knowledgeable, thoughtful and kind! If only other representatives from other companies provided such outstanding service as he did. True asset for Vivid Seats! Will purchase from again!

Vivid is a third party reseller who will sell you tickets to any event, even when they are not the contracted sales distributor BUT they will over-charge you significantly for this services. There is not way to return or resell the tickets with them. They sold me $53 tickets for $140 each.

This is DISGUSTING! Purchased tickets and were given lesser tickets in a whole other section. They didn't even ban the seller! How are people in foreign countries allowed to buy up all our tickets to local events and scam us!!!

Well I've always bought on Ticketmaster as I have an account. So when they got transferred to me, me and my girls went to the game and at the entrance, they wouldn't let us in because there was no bar code. So I had to stand outside in the cold to download 2 apps. After 20 min the app finally worked and we got bar codes and we're able to get in. But we missed the intros, pre warm up and the 1st quarter of the game. But besides that, game was a lot of fun and the seats were great.

I appreciated having a live person available so quickly when I called. She was gracious and did a good job of repeating my concern to ensure that I knew I was understood. She was able to reach out to the ticket seller who resent the tickets to the AXS app within a half hour. I felt very relieved to have the issue resolved so easily. Thanks much.

I had a delightful conversation with Lovely, who made securing tickets to see my favourite comedian a breeze! Her friendly demeanour and helpful insights enhanced the experience, turning an ordinary task into a joyful moment. I want to thank her for her kind and excellent communication and answered all of my questions.

Wayne called and upgraded my tickets. So helpful. He made sure I got new upgraded tickets and explained the whole process. Very nice and helpful. Thank you. He explained that I could keep my old tickets or sell them. He made sure I received them. I have been using Vivid for years and love the app and would highly recommend to friends.

Had an issue with tickets purchased. Bought 4 seats in one row together and was sent 2 in one row and 2 in another row (15 rows away). Called helpline and they were extremely helpful, very professional. Although I had to go through the process of transferring the tickets back to them and getting new tickets issued, they stayed on the phone with me and fully walked me through the process. Issue was fully resolved and the sets were awesome.

I bought some tickets for a couple events for cheap but other the sales taxes which was the amount of buying an additional ticket. I had an issue getting my tickets to come up on my phone, help chat came to the rescue and fast. Thank you for the support again..

I ordered tickets through Vividseats for a Rochester Americans vs. Syracuse Crunch AHL hockey game in Syracuse, NY. We live in Niagara Falls, three hours away. When we got to the game, early thank God, and went to the app there were no tickets available on the app itself. Other secondary market ticket services I use have the tickets available on their app. Instead, Vividseats did not give me actual access to my tickets directly through my app but instead sent the tickets through Ticketmaster, the original vendor of the Crunch tickets. Bigger problem, Vividseats never actually sent the tickets to Ticketmaster. I had to jump through hoops and end up going into the game more than 20 minutes after game time and with two goals already having been scored before we got my tickets.

Well spoken. Answered my questions with ease. Gave me assurance that he would be there if I had any further questions or concerns to call back. He explained what was required of me and what I was needed of me when I got the email. What the emails would inform me of and my steps would be.

This feedback is for Laura C - she was hands down the best sales rep I have ever spoken to! I was having issues purchasing tickets online and in the app for an upcoming sporting event so I figured I would call to see if I could purchase over the phone. I was connected with Laura C. who was very friendly, personable and helpful! She asked me about being a fan, made the purchasing process extremely easy, and was overall a joy to speak to! She was able to assist me in purchasing my tickets and explained very clearly the process on how to access my tickets once confirmed. This was my first time purchasing tickets through Vivid Seats, and it certainly won’t be my last! I wish I could speak to Laura every time I need to purchase tickets - she was absolutely outstanding!

I wanted to use store credit to purchase tickets to a sporting event yet I could not find a place on their website to use the code that was given to me. So I called and my customer service representative Hannyfaith helped me to purchase them. She was very friendly and informative with every aspect of the game tickets and venue. Excellent job and I greatly appreciate Hannyfaith and VividSeats.

I made a mistake purchasing my tickets and only purchased 1 instead of 2. Richard and Sam both did an excellent job fixing my error and helping me purchase 2 tickets next To each other. They gave me a credit for the single ticket I purchased and they applied it to the purchase of the 2 tickets so there was no extra costs to me.

Efficient electronic transfer process. Everything worked smoothly! Easy to navigate, select and purchase seats for the game that we wanted. We even pre-booked our parking pass with good directions and instructions provided. We would definitely use this site again and now that we have the app, it will be even quicker and easier to use next time.

Great customer service experience with no wait time. I spoke to Juan on the phone this morning and he was incredibly knowledgeable and patient to assist in my purchase of concert tickets to see the Eagles and NCAA basketball tickets. Juan is the real MVP. Thankful for him and excited for my upcoming events!

Unfortunately y’all will let anyone sell tickets to an event and allow them to not deliver them causing undue expenses to fans that took off work paid for travel plans and ultimately didn’t revive the tickets and therefore were not able to attend the event that we invested the time and money to attend. Y’all’s response was an merit less apology that solved no issue. The point of selling tickets to the public is to a tually let them receive the tickets to attend the event that was paid for plus the fees y’all charge.

Awesome help - very professional, friendly and wanted to make sure I received everything I needed. This is my first time purchase with Vivid Seats. I would purchase tickets from Vivid Seats again if all the agents are as professional and friendly as Andreas. He was so helpful and did a great job!

Vivid Seats is a downloaded app on my phone, and we use it for various concerts or entertainment venues. I use them two to three times a year. The app is very user-friendly. I have utilized the reward system and that's the reason they keep getting my business. It's good. I use it to apply towards concerts for my wife or my family. Vivid's reward system is highly beneficial as compared to its competitors.

Thanks for upgrading tickets. Service was fast and the rep was very good and told me everything I need to do to get tickets. I will continue to buy tickets from Vivid seats. Again thank you for upgrade. I will continue to tell anyone that I know about these products. Thanks again.

Vivid Seats is a SCAM!! I bought tickets marked "FANTASTIC" and they turned out to be the same tickets, that was not fantastic, I could have purchased directly on Event Site and NOT paid a $30 Service Fee per ticket. DO NOT EVER BUY AN EVENT TICKET WHERE YOU CAN NOT SEE SECTION, ROW, SEAT #.

Excellent app for tickets. The prices are the best and fair. They even offer parking arrangements for the event. Another great thing about Vivid is the security encryption so your tickets do not get picked off. We had a great time thanks to Vivid Seats. I checked other sites to see if the tickets were cheaper and they weren't. Get Vivid Seats app for best prices and service for any event. Highly recommend it.

Tickets were affordable and received electronically well in advance of the game. Made the whole experience of taking my family to the game both convenient and enjoyable! I appreciate the email alerts as the ticket became available and the application is seamless and easy to use. I will use Vivid Seats app again for future event purchases.

The buying process was simple and made me feel secure and safe! When the tickets were ready to transfer, the process was super simple and fast to do! The rewards program that Vivid seats has makes me want to be a loyal customer. Vivid seats is going to be my go to for any tickets that I may need in the near and far future!

Thank you!! My daughter and I have been trying to see this show for a long time. The seats were great for this event and pricing was reasonable. The ticketing process was so easy and tickets were electronically delivered very quickly. This was my second time using Vivid and have had a great experience each time! Will definitely use Vivid again.

Easy process and easy to navigate. Overall a great experience. We got what we paid for, great seats and great view. We will do it again. Looking forward for the next time. Without a doubt the way to go.

It was not clear when purchasing the tickets all the steps that would be required on my part to actually receive the purchased tickets. I was very irritated by subsequent emails advising I might get additional emails from various sources and need to download apps and create accounts and passwords. There was a time lag between my purchase and the actual receipt of the tickets that was slightly longer than indicated. In the end I got my tickets but I will not use your service again. I'm also irritated by the subsequent solicitations trying to sell me a parking space 12 miles from the event's location.

Great experience obtaining my tickets! On time with no hassle! Pricing was fair and seats were good! View was as advertised. Also purchased my parking ticket at a discounted price compared to waiting for game day purchase. Will be using again! Thank you! Will be recommending to friends in the future.

I really like Vivid Seats's rewards program. We've gotten money off of tickets in the past, and we're able to get money off of tickets this time. My husband recently went to one of the NFL playoff games, the Commanders versus Tampa Bay. We've been using the reward program for a few years. I normally compare the different sites and when I purchased some tickets last year, I saw I had several hundred dollars off on Vivid Seats. So, I was like, “Oh, well, then I'll use them.” They also don't add a lot of weird fees as badly as some of the other sites.

Have already recommended Vivid to friends and they have already purchased tickets through you. App is easy to use and understand. Sometimes I get nervous on receiving the tickets on time but they have always being delivered. So possibly delivering a couple days earlier than you do if possible but other than that, excellent service.

Tumua, Comedian performed an Excellent, Non-Stop Entertaining Comedy Performance! He is hilarious! Tumua welcomes and gets the audience involved together with his sharp enthusiastic humor! The processing experience of Vivid Seats was very smooth, effective and efficient. We smoothly got into the theater with no problems at all. We are very pleased with the processing of our tickets. Thank you.

Great experience. The app is amazing to use, loves t mobile arena. Will keep using this app for future games and I like the points system too which is cool and the random upgrades are very sweet too. Maybe change the look of Vivid Seats or put more advertising for vivid too.

I purchased tickets for $36 each. And that included a 10% discount. TickPick has better prices for the same exact section and rows. But $16 cheaper for each ticket. Definitely won't be buying from Vivid Seats again. Tickets could have been cheaper if I got them somewhere else. Even the discount didn't make very much of a price difference.

Have ordered from Vivid before and have always received the tickets I ordered almost immediately! .... Not like some other ticket providers that seem to wait until the last minute making you wonder if you are actually going to be attending the performance or not!! Who needs any more stress these days??!! Will DEFINITELY use Vivid again!!

It was 2 hours before my event and my tickets were confirmed but never transferred. It took a half hour for Vivid Seats employees to say that the seller is not responsive. They then offered me replacement tickets that never got transferred to me so I requested a full refund that I still do not have. Terrible experience.

This was by far the best ticket buying experience I've had. Easy to navigate, great pricing, and we found the exact seats we wanted, for a great price. We even prepaid for parking at the event garage, which was so much easier than looking for a lot. The tickets arrived at the time promised, and we had no issues redeeming them. We'll definitely be using Vivid Seats again!

E tickets were successfully downloaded on iPhone. However, they would not download at Hertz arena. Very disappointing. Arena personnel were not helpful. Overall I suppose etickets are beneficial all around but when you then have to go back in line at the box office to get paper tickets it’s inconvenient. Additionally I was part of a very large group of people who had the same problem.

I have called several times and no one was able to resolve my issue until today. The wrong tickets were sent to me and no one could help me. I was lucky that today the representative that answered my call went beyond and above and resolved the issue in minutes. Thank you!!!

I have a good experience with Vivid Seats. They have the availability of what I need. Their website is great. Purchasing tickets through them is easy, for the most part. The fees are high. That's the biggest downfall of all of those websites. You're buying your ticket, and sometimes the fees are as much as the tickets. So, I'd like to see that information upfront, and the fees should be a lot lower.

Staff was knowledgeable, helpful and understanding. Purchasing tickets is a new experience for me using electronics. So much to go through to get the final product. Still unsure how I will get this all transferred to my cell phone and if it will work when I actually get to the theatre.

This is the first time I have ever purchased parking tickets for an event. Mary helped me purchase the tickets I needed for the parking. She was very courteous and very informative about how to purchase the tickets. She helped me pick out the lot that I wanted to get the tickets to. I really appreciated her assistance.

I bought tickets to the colleague football championship last night and could not download them into Apple Wallet. The customer service person was of zero help last night and bordered on rude. She said to try again in a couple of days. I tried again today and still had trouble. This time I hit the jackpot of a customer service representative. There was some difficulties in actually locating the tickets but she was kind and patient and assured me they were there. She guided me through more steps and we found the tickets and she told me how to easily access them in wallet. Kudos to her! I feel so much better about the whole experience!

Excellent service kind and helpful support, very thoughtful and thorough. The rep was extremely helpful and patient. Based on this type of service I am very confident to come back and order more tickets for future events. The rep was clearly well trained and truly cared about the interaction and customer satisfaction.

Incredibly difficult to locate tickets on my phone. The app was not what I would call user friendly. Very confusing. Apparently you need to be between the ages of 16 and 40 to navigate the app. I noticed many, many, people having the same problem as me. 2 stars may be generous.

Didn't want to exchange my tickets from Friday game to Saturday night game or anything so it really pissed me off so I don't know if I will use Vivid Seats anymore or tell anyone that I know to use it either and let them know why I don't use it anymore.

Horrible customer service, tickets come late. When entitled to refunds they only offer store credit. They refuse to let you speak to a supervisor. Avoid them at all costs! Go with StubHub or Seat Geek.

He was extremely patient with answering all my concerns about ticket delivery and my anxiety was greatly reduced. Buying tickets this early with minimal information about venue details to be announced later was concerning. But he was so kind to let me know what to expect when the email comes in 2 days before concert.

The website is confusing. I ordered tickets thru PayPal and all I got is a cancellation notice. Had to call and do it by phone. The agent was very helpful but have been assured that I won’t be charged twice!

When I'm searching for tickets, I'll usually look at multiple sites. I look primarily for sites that don't have a bunch of hidden fees and Vivid is one of the better sites about disclosing all of the extra convenience fees. I buy tickets through them about twice per year. The rewards program has been one of the most amazing things about it. Different tickets carry different reward values and it's really nice getting a bonus back. I feel like many of my convenience fees get canceled out with the rewards over time.

When we purchased the tickets, it stated row 1 but when we got the tickets it was actually standing room only. Also, even though we purchased through Vivid, our tickets and parking tickets came from multiple other ticket agents. It was my first experience with Vivid so some non-fine print clarity and instruction would have been helpful and appreciated.

William was very helpful in helping me secure tickets to Romeo and Juliette at an ok price. Still very expensive with all the added fees but he was an excellent salesman. He was very pleasant and upbeat. Thanks very much William. We are looking forward to the event on 1/30/25.

I've always purchased through Vivid Seats and my experience has been good. The website is user-friendly -- it's easy to get around, see what seats are available, and buy the tickets. Also, the fees are so high but the rewards program usually covers that, for the most part.

When I tried to purchase tickets online, I kept getting an error message telling me that the price of the tickets I’d chosen (center mezz) had gone up and I needed to confirm the new price but there was no way to do that. Nowhere on the page were there instructions. I tried different dates but got same message. Very frustrating. I tried live chat and was told it’s not available. I called and appreciated that someone picked up. Agent was good, name is Lovely. But the whole process took hours before I got my tickets..

I've been using Vivid Seats for a while and the moneyback that I get from getting up to 10 tickets is always nice. Recently, I got tickets to go to a concert and that concert got completely canceled. But Vivid Seats not only refunded me, but also gave me more money and credit towards using tickets, which was really nice, and I used all of that towards those Cavs tickets. So that was really nice. The only thing is that occasionally, I find better deals on other sites. But for the most part, the ordering process and getting everything secure with Vivid Seats is usually all done within 24 hours and super smoothly, which is nice.

Vivid Seats is so great. It's my go-to. I just bought some tickets with them to go to Utah, and it was 50 bucks. I use the app which is simple and straightforward. I'll keep using Vivid Seats. I like the reward system and that you get your money back. However, sometimes I'm a little bit blown away by the fees. When I go through, I don't see it right away. When you go to checkout is when you see them. I'd like to know the fees when I see the ticket price and I could filter that way as well. That'd be nice. Other than that, I'm very happy with my experience with them.

The first game of our season Carolina Hurricanes plays Tampa Bay Lightning was cancelled due to hurricane. I was scheduled to go on a New Year’s Eve cruise and the rescheduled game was January 7 the day I returned. I asked for a refund or to schedule another game at a different date and was told I could only sell my ticket since the original game was not totally cancelled. This policy was not acceptable for me.

I've used Vivid Seats a couple times. Everything seems to be fine. It’s just sometimes their prices seem better, and sometimes, they're not. The event I went to was fine. I just wish they would post a little bit more on their site about what the actual ticket was because I thought I would be sitting in a certain section where I got more benefits, but I didn't. I knew where the seats were, but the seats that I got have access to the Delta Club. I thought it should have been to the other club that had the free drinks and free food. I'm a member of the rewards program and I've used the rewards before. If I have a reward, I use it. I'm not sure why I didn't get as much a reward with this recent ticket, but it is what it is. I was disappointed in the price because I found out later that a friend paid half the price for the seats that I wanted. Overall, Vivid Seats is a good tool. They overcharge for their fees, but everybody does. If you want a ticket, you have to pay the fees.

I used Vivid Seats once and never had a problem. It's easy to use, and their prices seem to be a bit more fair. I was using Ticketmaster for a little while, but my father showed me Vivid Seats one time and I said, "Oh, wow, the tickets are 10 to 20% cheaper than Ticketmaster." So that's what I started doing and I've never have had to talk to customer service. I seem to get my tickets quick and there's no problem with the transfer to my mobile wallet. It's perfect. We go to a bunch of Florida Gator college football games. I usually go to three a year, and next year we're gonna try to go to at least four.

My father purchased a parking pass for a game. When we went to retrieve it using the link it said there was no order, even though we had confirmation. When we called, they took several days to investigate and just kept repeating that the link was good. They could not explain why no parking pass showed up but refused to refund the money. They are crooks and not to be trusted. DO NOT USE!

David was a great customer service support, guide me through buying the tickets easily and the purchase went way smoother than using the site. He walk me through the payment steps, seat and section selection, other options and currency details. Buying from Canada, it was a struggle using the website, highly recommend to give them a call they are super efficient, professional and most important friendly.

Tickets I purchased provided confirmation showing SRO. The tickets delivered had section and seat. I was unable to attend event. Requested delivery of ticket for resale. Tickets delivered had section and seat designation. This resulted in cancellation of sale and 450$ fee. I will never use Vivid Seats again and will recommend everyone do likewise

If there were a "0" stars option, I would select that for Vivid Seats. My account was compromised and someone had purchased tickets with my information, and contacting customer service was a joke. I got the run around on numerous calls (5+) with each person giving me different information. I could not even get one contact person to discuss my dispute with to offer any resolution. NEVER USE VIVID SEATS!

The representative name Le was very professional and helpful when helping me to try to find seats for the game and parking as well. When I asked questions she was very calm and patient with me in assisting with any and all questions I needed. Le was very prompt and very knowledgeable.

Rebecca (phone) and Sarfaraz (chat) were excellent in handling my undelivered ticket issue. I had not received my tickets, 5 days after purchase from the seller, for the Cavs vs OKC game on 1/8/25. Rebecca tried to reach the seller but got VM. A previous attempt had been made was able to replace them with even better seats! These ladies are an asset to Vivid Seats!

Tickets were great. My Rams lost, but my son's Seahawks team won. So even though I was sad for my team's loss, I was happy to see my son enjoy himself surrounded by other Seahawks fans to witness his team win live at the game. If I had buy these tickets again, I would! My father-son experience where my RAMS vs his Seahawks in great seats is once a lifetime.

Mariana was pleasant and helpful! She helped apply the coupon code that wasn't working for me online. Then took my order over the phone. She answered all of my questions. She did her job correctly and well! I would recommend her. She was also quick and accurate. She is a good member of the company's team.

Jason was great!! Very understanding and patient with all my questions. He really made me feel comfortable and my concerns were adequate. Was trying to purchase tickets for more than 2 seating together and having a hard time with separate seats. He did not rush me, he stayed on the phone while I was contacting my parties, to make sure it was okay to do the seating 2, 2 & 2. Great Customer Service.

My representative took care of my transaction and was able to add my 10% discount! He handle my request fast and made it sound easy. I am a happy customer and a new fan! I will be purchasing more tickets thru this app. I also love the discount with my rewards credit card.

Got to stadium but the Vivid app wouldn't show scan for tickets. Took stadium's customer service 30 min to correct problem. The 'interface' w Ticketmaster is awful! Even CSR agreed w us that they see this all the time.

I had an issue with my email and I couldn’t access my account or tickets. I called customer service and the rep was able to send an urgent request. He was able have my tickets transferred to my different email account & I was able to make it to my game. Thank you Vivid Seats!!!

Love the seat! I have never had a good time till that day. Best I ever did! Hopefully the next time I will get better tickets. Thank Vivid Seats! My date was happy, I was happy. She had a great time! Thank you!

When I bought my tickets and asked before I finalized the order if I could resell them. I was told it was no problem and vivid seats would help me resell. I had to relist and the guy from vivid was very rude and told me there was no way he could help me. Thanks for nothing Vivid Seats!!!!

Options for the kids to have fun and participate in stuff. I’m frustrated that the ticket said to use the Flatbush Ave entrance and it wasn’t even open. So that was very frustrating. It was also below freezing and they quickly had us in through but I wish they had better heaters for the people waiting.

Vivid did a great job, as always. We were told we would have the tickets on a certain day and received them 4 days prior. Haven't had a bad experience yet. We have been using Vivid for years now and every time we look to get tickets, they come through!!

I knew 3 weeks before the game that I could not attend the game due to excessive prices ie plane ticket, boarding and food accommodations. So I went to see if I could sell my ticket back. I did not receive my tickets until the day of the game which was tbd until two days before the game. I was not able to sell my tickets and am overall unsatisfied with the service.

I tend to only write reviews in extreme cases (extreme good and extreme bad). Unfortunately this is the later. First, Vivid has many hidden fees that get you in the last minute. They will buckle and dime you to death. Second, let’s say you can’t go to the event and have to sell the tickets. Vivid Seats will not allow you to resell tickets on their site. In fact, they’ll only tell you to “do a Google search” to figure out how and where to resell them. Nothing more. In my recent and final business with them, I realized I couldn’t attend and tried to cancel the purchase before the seller could confirm the sale. I reached out to them for help and was ignored until the seller finally confirmed and it was too late. If you can’t buy direct, you’re better doing business with a more reputable seller like Stub Hub or TickPick.

Very accommodating and answered all questions.. Gave 5% discount and was very helpful and very thorough and polite, Was easy to work with and answered all my questions. Will definitely refer to other people to work with. Great company.

Rep was very quick AND thorough. There was only one ticket left and she secured it while still repeating important details multiple times to be sure that the ticket were sent to the correct email address and payment secured. She was very polite and courteous and said she was being quick because she wanted to be sure we got the ticket - that’s greatly appreciated.

I purchased tickets for a concert through Vivid Seats. I will never again use this service. The tickets are not delivered until 2 days before the show and I purchased more than 6 months in advance. I can no longer attend this show and vivid seats does not have any options for resale of purchased and paid for tickets. I do not recommend this ticket vendor. Customer service is no help. They continue to give the same exact phrases over on over despite multiple attempts to resolve the issue with them.

Tickets were fair priced and delivered in plenty of time. Always get great service when I use you guys and have never had a bad experience. Will definitely recommend to friends and family and appreciate all the discounts for multiple offers that I have received with you guys. Thanks in advance for future purchases.

I am a member of Vivid Seats' rewards program and I enjoy the cash back. Their site is very easy to navigate. When an event was canceled, it was impossible for me to switch my refund from reward dollars to a cash refund. It said in the app you can request the change. I was in a feedback loop with them when the event was canceled. There was an automated message saying, "Only canceled events" and that they had changed the event title to canceled. So, that was the only thing. I called and I was like, “Just so you know, I'm happy to talk to a person, but it would have been a lot easier if I could have just clicked two buttons.” That was one thing that stuck out to me. It was resolved in minutes. It was just like, “I'd rather not call a person.”

I have never experienced the quality of professionalism that I received tonight from Torria and Vinn. It is 10:15pm and I have been trying to resolve my problem since 6:30 pm. I have been on the phone with Ticketmaster, not solving their problem. Thanks to your employees they solved the problem. They both went above and beyond. The caliber of your employees is exceptional.

When placing my order online, a quoted discount of 10% wasn’t applied to the order, so I had to call customer service for assistance. Jarin C. was pleasant and addressed my issue right away, and applied discount. Order was processed. Thanks.

I use Vivid Seats’ app and it’s great and easy to use. It works. After 10 purchases, I get some money back, which is nice. It pays for at least one of the passes. I have season tickets and since I need parking for all of that, I’m constantly using Vivid Seats. I’ve checked others but the prices weren't as good. The only thing is, for certain states, you see all the prices built in and for other states, you don’t. So it's a little misleading. In New Jersey, it would be 35 bucks but when you go to checkout, it’s 60. Whereas in New York, there’s a law that you have to have the whole price built in so you know what you're spending regardless. Vivid Seats should do it one way and give an all-in price.

Vivid Seats has a good app. I didn't have any issues with it and I was able to find the seats for each concert that I wanted. I went through a few concerts through Vivid. Missy Elliott was one of them. After you purchase 10 events, they give you a credit, like an average credit for how much you spent. I got one so far. The only difference with Vivid compared to other companies, Vivid is a little bit more expensive and that might be because they give out the incentive. But everything went well in my experience with them.

This place is practically a scam, they sell tickets that they DO NOT HAVE and allow NO REFUNDS or to CANCEL at all. They charge too much for tickets and their customers service is terrible. They actually claim to have 100% customer satisfaction but all the reviews I've seen are bad. Don't waste your time or money with these jerks!

The representative who helped me today about my concern with my tickets was very nice, patient and helped me to resolve my concern about the tickets I ordered. I now have my tickets and have no further concerns. Thanks.

I bought e tickets to a bowl game on here, and tried to get rid of them several weeks before as I couldn’t attend. Was told that even though I bought on Vivid Seats because they were e tickets, they would not allow me to resell them on the very platform in which I got them. Lyster has zero phone customer service, and their “training” to list my tickets was glitched, support did nothing— so they NEVER got sold and I ate almost $200. Those were bought as a gift for my son and I to attend and we found out some info third week of Dec (bowl game was Gator Bowl in Jax) and so this has been hard to swallow.

Rin, was very helpful and friendly in helping us find some very ridiculous priced Duke tickets. We bought 2 tickets for $4,240.27. I don't know what else I can say other than the $1,740 per seat tickets has over $760 worth of taxes and fees, which is ridiculous! Other than that the experience was okay with Rin, she didn't set the price.

I’ve changed my statement from my original review from a one star to a five star. Once customer service understood our situation with the terror attack at the sugar bowl. They understood it and were more than willing to refund our money based on the circumstance in this day and age that is very rare and their customer service went above and beyond, so thank you very much.

We never saw the concert. We couldn’t even get in until 13:30 am and we left at 3:00am and the concert hadn’t started and there were a couple fights and the people were very rude and mean. They didn’t have. I was going to ask for a refund because I felt like it was a scam and we didn’t have any enjoyment out of the 500.00 that was spent for the New Year.

From online to receiving tickets to getting to our seats, me and my wife had zero issues. Everything was nearly instant, and this was my first time using vivid seats. My wife greatly enjoyed our New Year’s Eve trouble free. I’d gladly use this service again. Emails were fast and clear. Notifications were prompt and simple. App/website was easy to use. No trouble getting tickets into my Ticketmaster account.

I’ve already said this five times. You sold my seat after I already paid for it then I was sold an additional seat because the seat I had was not available. My guest were in a different location and I was on the phone with your terrible customer service for over an hour, which forced me to miss the entire show, which I never use the ticket That I didn’t wanna buy, but was forced to buy anyway. Absolute never ever use your people again unless you got your act together better than what you got now sorry second party customer service people in the Philippines. Don’t understand what’s happening here.

We weren’t able to attend because we had to take my mom to emergency room that night before and was very tired that afternoon when she was released and now I have to GET a doctor’s note to prove of that emergency incident that happens to the INSURANCE-Allianz company so that I can get my money back which I may not get back whether it due how many times I ordered concerts tickets that’s a shame and scam for having to prove that before you can get your money back.

They never sent the Janet Jackson ticket. The agent told me they will be transferred over to the email. That never happened. Here I am looking stupid until I realized I did not have a bar code for entry, with the grace of GOD the lady at the ticket counter helped me out. Never again will I recommend. 😥

I had bought the tickets in hopes that I could go but the day before yesterday I came down with a bad case of the flu so attending was sadly out of the question. My issue is that I could have sold those tickets if it weren't for the fact the tickets were delivered last minute. I contacted customer support on the day they came in and they told me I wouldn't have time to sell them. So I lost $135.00. I wish they had actually came in sooner so I could have got most of my money back.

I had a wonderful experience booking my concert tickets with Jake. He was very helpful with searching for the best seats within my budget and figuring out the best view advantage for my family. I’m very content with what I got and will purchase from them again. Note: fees are included so what you see is what you pay for.

My son and I had a great experience with Vivid Seats for the 2024 Tony the Tiger Sun Bowl! My tickets arrived on time, and the whole process was smooth. I had an amazing time at the game with no issues at all. I’ll definitely use Vivid Seats again for future events. Highly recommended!

Nice rewards. All resale tickets have too many fees in my opinion. I do like that I at least get something for rewards for all the money I spend. I would like them to add the option to show prices with fees included so you know what you are getting into before you go to your cart.

I had two tickets to a concert for my birthday and it was also the day of new year’s eve. One got transferred easily the day of the concert and another wasn’t transferring. I contacted customer support and it got down to the last 2 minutes before the event started just to tell me that the seller of my ticket wasn’t responding and that there were no replacement tickets so I could not get into the event. I ended up crying because even the event coordinator wouldn’t let me in although I PAID for my tickets. They told us we got scammed out of our ticket. My mother in law was inside the concert and said our seats were empty the whole time. I’m NEVER going to buy off of your website again. Thank you Vivid Seats for ruining my birthday and New Year’s eve.

We had a great time at the Creighton game, it was a lot of fun and the price was right. We will definitely be getting seats again close to the exit, got to pick her seats beforehand and that's all I've got to say about that, thank you and have a great day.

Vivid Seats is a great place to buy event tickets! I enjoy the rewards program where every 11th ticket you get a discount subject to an average of 10 ticket purchases. The tickets are delivered on time and never had an issue! I would highly recommend Vivid Seats to anyone seeking to purchase tickets for an event.

My daughter and had to arrive at the game at separate times she dropped me off but when she came back approx an 1 1/2 later. All the parking lots were blocked off and police wouldn’t let her enter. We weren’t able to use our parking pass and she wasn’t able to get in so we lost the price of admission and the price of our parking pass not to mention I didn’t get to spend the time with my daughter. The event personnel weren’t very helpful either. The parking pass was supposed to be usable up to 4pm. She came at 1/2 time so she wasn’t able to see the 1/2 time show or the second 1/2 of the game. I left before the game was over because she couldn’t get in. Our ticket was for section 139w seat # 22. Our parking pass was for parking lot hcc vip.

Bought tickets. Got to venue. Digital wouldn't scan ticket. Person had to print out tickets because the tickets were resold from someone else who had been completely overcharged and literally had the same tickets for the same seat. Probably won't use Vivid again. Very sketchy. Also wound up with different seats. Missed part of the opening act and had to to ticket counter with the other ticket holder.

I was having trouble with the website during checkout. I called and the service rep that answered couldn’t have been better. She managed the purchase perfectly and answered all my questions. She was the best with helping me complete my purchase seamlessly. I received my tickets quickly and we even spoke about parking options.

Ticket was fairly priced, the transfer was seamless, and my experience was fantastic. I will be using Vivid Seats every time I need a ticket for NFL games and other events. The entire process was awesome and I look forward to my next time going to a game or concert and using vivid seats

Tickets should be available on the app. Downloading and keeping would freeze when clicking on PDF. Trying to go through customer service chat was painful. 30 minutes of chat before getting a new link! Account should have tickets available much easier. Good news is I got the tickets. In other words your software needs some work.

My tickets wouldn’t load on the app and I had to figure out how to download them to the web and use them that way. It was very inconvenient. Also my tickets did not mention the obstructions in front of me which was disappointing. I couldn’t see the statue at all and I paid a lot for my tickets

The seats were completely obstructed to the point we couldn't even see the show. We left early because it was pointless to stay and not see anything. The seat rating on this site was very high, which is completely false and wrongly advertised, but the price we paid was for a seemingly good seat. I will never use this site again and will advocate for others to do the same.

Paid almost $700 for our 2 seats. Was so excited to give my husband these tickets as he’s been dealing with a lot. Thought 3rd row would be amazing!!! Nope!!! Not even a little!!! Our view was completely blocked and these pictures were taken early in the night before the large crowd got there!!! Disappointed is an understatement!!!

Still have yet to receive form to get a refund on a ticket that was fake. Scanned ticket for a show and was advised that they could not me and my wife in as someone had already used it. We then had to purchase new tickets at the venue so I’m out over $500 now.

It went pretty well. Got the seats that I needed and was happy with that. But the fees are out of control. I use the service because my son needed a gift for his birthday, and that part of it worked out. But again, I would only use this, if I were pretty much desperate. The fees are simply too high. That’s not to say the service they offered wasn’t good, but they just charged too much for it.

Marlo helped answer all my questions and even got me my tickets over the phone! He even went over the policy in case my tickets did not successfully get transferred to my dice account. He also provided me the phone number to call if any issues. I don't have any other information

I'm not satisfied with my experience because there were problems with the ticket transfer. I had to go to the Wizards box office and they saw that I had purchased tickets, but couldn't actually complete the transaction, so they helped me. At the time, there were 15,000 other people trying to get into the arena as well, so it was very frantic. Not fun at all.

The tickets we got were better than they could've imagined. I received the tickets electronically and had no issues adding them to my Google wallet. It made it so much easier when I got to the stadium and arena to get into the venue! It made it so much easier also to park and not try to trust some random parking lot along the way.

Got to the game and scanned the tickets. They came up as invalid and our order was canceled although we had already e-transferred the tickets. I then told them my name and email, they then told us that those did not match the tickets and they told us a different name that it was under and there was nothing that could be done. We tried calling Vivid Seats help line and we got hung up on multiple times. After over 30 minutes, we decided to leave even after paying for the gas and tolls to get there. Very disappointed in our experience with this and vivid seats because these tickets were a birthday gift and ruined the weekend. Unfortunately do not think we will be using vivid seats after being out nearly $1000.

I’ve had nothing but awesome live experiences through Vivid Seats over the past couple years. Whether it be live sports games or concerts I’ve seen locally or traveled to. Vivid has delivered every time. Plus the reimbursements and rewards points I’ve been able to have access to when it's come in handy. I’ll be using this app forever.