Vivid Seats Reviews

Thank you for your continued loyalty, and we can’t wait to help you with your upcoming events!

Thank you for sharing your experience with us; it truly means a lot. We strive to ensure timely delivery of tickets, which is why we took the time to investigate what occurred. We found that your parking pass was emailed just two minutes after the order was completed, and that email contained a link to access it. We noticed that you reached out to us through live chat when you arrived at the parking lot, but unfortunately, our agent didn’t receive a response from you while trying to assist. Please remember, we’re here for you through phone, email, live chat, and social media, and we encourage you to reach out again if you ever find yourself disconnected or in need of help!

Wow, thank you so much for sharing your fantastic experience with us, Matt! We're over the moon to hear that you had a great time at the game and that Vivid Seats made it easy and affordable for you to enjoy the event with your old college roommates. We're glad to hear that Ticketmaster was able to transfer the tickets seamlessly to your phone. Your enthusiasm for life and good times is infectious! We'll keep doing our best to make ticket-buying a breeze for you and your amigos, and who knows, maybe we'll even help you score some sweet taco deals along the way. Thanks again for your awesome review - we can't wait to help you plan your next adventure!

We truly appreciate you taking the time to share your experience with us; your feedback is very valuable. After looking into your order, we discovered that the seller transferred the tickets on the same day the order was made. The transfer was sent to the registered email address and included a link to access the tickets. We regret to see that you didn't reach out to us on that day for assistance. We always encourage fans to contact us before an event if they haven't received their tickets, so we can help locate them. If you have any further questions or concerns, please feel free to get in touch!

Hello! We understand that you may have experienced some inconvenience with your recent purchase. It is possible that the order was cancelled due to an issue with your payment method, which means you were not charged. We suggest contacting your bank for more information, as they may be able to provide additional details. Please note that you were not charged for the canceled order, and the hold will eventually be released from your bank statement. If you have any more questions or concerns, feel free to reach out to our customer service team or connect with us on social media for further clarification. Thank you for bringing this to our attention.

Lily, we truly appreciate your amazing review! It brings us so much joy to know that your experience was excellent from beginning to end. We're glad you found it easy to connect with our customer service team and received the information you were looking for, as well as having a hassle-free time locating your seats at the event. Thanks for the five stars!

Hi Lukas! Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Vivid Seats and that your tickets arrived timely. We strive to provide a seamless and enjoyable ticket purchasing experience for all of our customers. We look forward to serving you again in the future. Thank you for choosing Vivid Seats!

Thank you for sharing your experience with us, Maxim. We understand your frustration and are here to help. After reviewing your order, we see that our representative provided information on the estimated in-hand date for your tickets. This date may change earlier based on when the venue makes the tickets available to be transferred out. An order confirmation and a password reset email were sent during your interaction with our agent to ensure you have access to your account. We appreciate your feedback and understanding in the matter.

Deanna, thank you so much for your wonderful review! We're thrilled to hear that our agent was able to assist you and provide the exceptional service you deserve. We understand how frustrating it can be when issues arise, and we're glad to know that your concerns were resolved quickly and to your satisfaction. We truly appreciate your patience and kind words. If you need any more help in the future, feel free to reach out. Thanks for choosing us!

Hi Charlesa! Thank you so much for the recommendation! We're glad you found our seating descriptions accurate and prices unbeatable. We strive to provide a seamless and enjoyable ticket purchasing experience for all our customers. We look forward to serving you again for your future ticketing needs.

Eduardo, thank you so much for the fantastic 5-star review! We’re thrilled to hear that you had a great experience at the event. Our goal is to deliver unforgettable sports experiences for friends and family, and we’re so glad we could help you enjoy the game. We’re always here to provide excellent tickets for all your future events. Looking forward to serving you again!

Adam, your opinion is valuable to us! We understand your concerns, and we’d like to take a moment to share some info to help you understand more about our fees. 

These fees support essential services tied to your ticket purchase, including our Buyer Guarantee, which ensures prompt delivery and compensation for cancellations. They also cover ticket authentication to prevent counterfeits and ensure you receive a legitimate ticket. Additionally, the fees contribute to a secure transaction process, providing peace of mind for both buyers and sellers, and ensure access to dedicated customer support for any issues.

We appreciate your understanding as we work to provide a safe and reliable service for you and all fans!

Kimmberly, amazing events are what we’re all about! We truly appreciate your rave review and want you to know we’re committed to delivering exceptional customer service with every order. Don’t forget to sign up for our rewards program to earn great perks for buying tickets through our app!

Kevin, we work hard to ensure you get the best seats at the best prices in the ticket market! We truly appreciate your positive feedback and thank you for choosing our ticket app as your go-to for event tickets!

We sincerely regret the disappointment and inconvenience caused by the issues with your account. While we are unable to control access to your ticket account, including any Wi-Fi or cellphone reception problems, we always recommend downloading your tickets ahead of time to avoid such issues. After reviewing your order, we see that our team attempted to assist by retransferring your tickets due to you not being able to access your email. We successfully facilitated a retransfer to the new email you provided. Unfortunately, we are unable to refund the order, as the seller has already completed the retransfer to the updated email. Please know that we are always here to assist with your ticket needs and will do our best to support you moving forward. Thank you for your understanding.

Deuel, our priority is always to take care of our fans and ensure your tickets are delivered on time for your event! We work closely with our professional sellers to provide upgrades whenever possible and offer the best seats at the best prices. Thank you for choosing our ticket service and we’re here whenever you're ready for your next amazing concert experience!

Angie, we're here to make your ticket-purchasing experience as easy as possible! As fellow sports fans, we work hard to ensure you're all set for your favorite sporting events. Thank you for choosing us!

Our goal is offer tickets for every budget, so that every fan can see their favorite events. Thanks for the positive review of your experience!

It delights us anytime we hear that a fan like you earned a reward, Irving! We created Vivid Seats Rewards because we want to give back to you. Enjoy your next show!

We sincerely apologize for the hassle and stress you experienced in receiving your tickets, Naomi. The majority of our orders are filled without issue, but in this case, replacements had to be found. We regret the time it took to resolve this matter, but we're glad we could get you to the show. We hoped you still enjoyed the show.

We're glad to know that you and your buddy had a great time thanks to our tickets! We appreciate your five star rating.

We look forward to providing you the same convenience and excellent service! Make sure to enroll in Vivid Seats Rewards so you can earn discounts with future purchases.

We sincerely apologize that you had trouble entering the game and can only imagine how frustrating that must have been. We take the integrity of our tickets very seriously, so we are currently investigating what happened. Once our research is concluded, we'll reach out to you with a resolution. We greatly appreciate your patience as we work to make this right.

Your recommendation is greatly appreciated! Word of mouth from real fans is the best advertising.

It's distressing to us that you couldn't see the show, Melinda, and we profusely apologize. Though these incidents are rare, we take them very seriously since we know how important these shows are to fans. After investigating what happened, we resolved in your favor. We hope this made up in some small part for your disappointment.

Thanks for providing this feedback on the direction button, and we apologize for the inconvenience. Our app team is constantly working to improve the features and provide more convenience to fans.

We're glad that you're seeing the benefits of Vivid Seats Rewards! While fees may not be a cause for joy, it's through them that we're able to back our Buyer Guarantee and programs like Vivid Seats Rewards.

Erica, we truly value you and all our Vivid fans! Thank you for being a loyal rewards member and for sharing your feedback. Keep an eye out for more exclusive perks, like free tickets or surprise upgrades, as a thank-you for being such a dedicated ticket purchaser!

Cynthia, we're dedicated to making sure our fans are ready for their events! Thank you for using our ticket app and we’re thrilled to have you as part of our ticket community!

Your feedback is greatly appreciated, so thank you for sharing it. We took the time to review the order details because your concerns are important to us, and we wanted to ensure everything was addressed properly. We can confirm that the seller sent valid tickets to the email we have on record. Upon looking into your contacts, we found that the issue you encountered was linked to the primary market's platform, which is why we recommended reaching out to them for further assistance. We hope this helps to clarify the situation!

Scott, we understand your frustration, and we would like to look into this for you. Here at Vivid Seats, we work to address all our fans' concerns and look into their order inquiries further. We looked into this for you and have attempted to reach out via phone. We looked at the seller's proof of transfer thoroughly and see they sent the correct tickets to you. It seems that the original seats may have had a press box issue with the view. It appears the team/venue may have adjusted your seats away from the press box as a courtesy due to the press box issue. Please reach out to us via social media DM if you would like to discuss this further!

Jorge, We sincerely regret the disappointment and inconvenience caused by the issues with your account. While we are unable to control the venue experience, including any Wi-Fi or cellphone reception issues, we always recommend downloading your tickets ahead of time to avoid such problems. It appears that our team was not contacted regarding this issue, and it seems to be related to your AXS account. For further assistance with this, you would need to reach out to the box office or AXS directly. Please know that we are always here to assist with your ticket needs and will do our best to support you moving forward. Thank you for your understanding.

Janell, we always strive to assist our fans who are experiencing issues with their tickets and make sure our award-winning team is here to help with any order concerns. After reviewing your order, it appears that the rescheduling of the event is the reason behind the issues with your transfer. This seems to be related to a Ticketmaster account issue. For further assistance, you would need to reach out to the box office or Ticketmaster directly. Please know that we are always here to assist with your ticket needs and will do our best to support you moving forward. Thank you for your understanding.

Hey Michael, we're sorry you ran into an issue with your seats! While the tickets you were provided were clearly valid for entry, we're not sure how someone else obtained tickets for the same seats. We appreciate you letting us know about this so we could investigate, and we reached out to you today to discuss the resolution that we settled on based on the information we could find. We hope you were still able to enjoy your time at the show and that your birthday was otherwise fantastic. Thank you for trusting in us to make this right for you in the end!

We apologize for the frustration you experienced with your ticket delivery issue, as that's not at all what we want our fans to feel. Reviewing your order, we see that we did a thorough investigation of the issue, and the seller confirmed the tickets were transferred and accepted. We advised contacting the venue because the issue you experienced was not an error on the seller's side, so we were limited in what we could do. Still, we regret that our investigation took longer than you anticipated.

David, we’ll be sure to let Mara know they truly knocked it out of the park! Our goal is to deliver VIP-level service with every order, ensuring all your concerns are addressed. Thank you for letting us show just how much we care about you and all of our fans!

We're disappointed that you had trouble accessing your tickets and had to spend time sorting that out. If you ever need assistance with your tickets, please know that our customer service agents are available over chat, email, phone, and social media to make sure that you can see your tickets. We're here to help!

We understand why you're upset, Kayla, and want to shed some light on what happened. When your daughter accepted the tickets, they left the seller's account. It's not that we wouldn't re-send them; we could not, because the seller no longer had anything to send. We weren't able to refund because the tickets she paid for were received and accepted, as we guarantee. As a courtesy, though, we replaced your order with new tickets in recognition of the bind you were in.

Thanks for letting us know how much fun you had via the tickets you bought from us! We're in the business of providing fans with great memories.

Thanks for spreading the word online and offline about how easy it is to use Vivid Seats!

When we say that we guarantee your tickets will be valid and authentic, we mean it! Thanks for letting everyone know the truth.

Thank you for sharing your experience with Vivid Seats. We're sorry to hear that you were disappointed with the seats you received for the Hamilton show in San Francisco. We understand that you were hoping to get better seats than the official site, and we appreciate your loyalty to our marketplace. However, as a ticket marketplace, we do not have direct control over the tickets or seat numbers. Unfortunately, this means we cannot provide specific seat numbers in advance. We can only guarantee that seats purchased together will be together, unless otherwise noted. We recommend reviewing your tickets once you receive them to find out your exact seat numbers.

We understand that fees can be aggravating, Richard. Every ticket site has fees, and we take care to make sure they are displayed prior to purchase. We can assure you our fees are below 50%, and they do ensure we can fund our customer service and ticket operations.

We apologize for the trouble that you had locating your second ticket, Philip, and know that was frustrating. We appreciate you providing us more detail over the phone and will investigate this further. Once we have a resolution, we'll reach out once more. Thanks for your willingness to allow us to make it right.

Fans often single us out for how fast and easy we are, and we're glad to hear you confirmed it!

We're happy that our app features helped you find just what you wanted! We look forward to helping you out again.

It's our priority that fans get the assistance they need in the rare event that they run into issues, and we're sorry you felt you didn't get that. Reviewing the order, we see that our agent replied to your email with extensive troubleshooting steps to locate the tickets we sent on October 18. We didn't receive any reply back indicating further issues, but please know our team is here to work with you until your issue is resolved. We want to make sure you see your favorite team!

We guarantee that our tickets will be sent in time and regret that they weren't located, Kim. To uphold that guarantee, we require sellers to provide proof of transfer. The seller did so, confirming the tickets were sent on time to the email address you gave us. We see that our agent attempted to assist, but the chat went idle. Still, we're relieved to hear that you were able to see the performance.

It pains us to hear that your trip was affected by this trouble with your tickets, Christy. Please know that we have a highly trained customer service team that is on hand to help you gain access to your tickets if you run into any issues. We can be contacted via multiple platforms such as phone, chat, and social media. Our mission is to make sure you get into the game!

Hi Diana, that sounds like a disappointing experience for sure, and especially not one you would want for a surprise gift for someone you care about. We're not affiliated with the venue in any capacity, so we can't account for any errors they may make with the seating arrangement, but it sounds like your view may have had an undisclosed obstruction as a result of the movement to a different location. We want to connect with you to get some more information about what seats you were provided via electronic transfer, and what exactly happened when they moved you to a new location. Please follow up with us here via private message, or send us a direct message over our official Facebook, Instagram, or Twitter (X) accounts so we can discuss this further. We're here to help!

We regret that you couldn't locate the parking pass, William. We're serious about our guarantee that tickets will be sent in time. To make sure that happens, we require our sellers to provide proof that this was done. They confirmed the pass was sent half an hour after purchase. Still, we're sorry for the frustration that this experience caused.

Thank you for taking the time to provide your feedback; it truly helps us enhance our services. We're sorry to hear about the difficulties you encountered while trying to place your order. We would love to learn more about the challenges you faced so we can work on preventing them in the future. Please feel free to reach out through our Contact Us page on our website or send us a direct message on any of our social media channels. We're always here to assist you!

Thanks for your understanding!

Hello, there! We're sorry to learn about the difficulties you've encountered with your order. It's important for us to address your concerns, but unfortunately, we couldn't locate your order in our system. Please feel free to send us a direct message on any of our social media channels or respond to our private message here, and we'll be more than happy to assist you further. We look forward to your response!

Hey there, Elijah!

Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important it is to receive timely and accurate information, especially when it comes to payments. We’ve reviewed your case and can confirm that your payment was successfully processed on 12/2/2024. We deeply regret any confusion or miscommunication that may have occurred during the process. Please allow 7-10 business days for it to be reflected; if you have not received it by then, we recommend checking with your bank or payment provider to ensure there are no issues on their end. However, we are more than happy to assist you further if you continue to experience delays.

We value your feedback and will work to improve our service moving forward. Thank you for your understanding, and we hope you'll reconsider selling with us again in the future!

Thank you for sharing your feedback, and we're truly sorry to hear about the challenges you faced with attending the Detroit Lions Thanksgiving game. We understand how disappointing it must have been to miss the event and the impact it had on your plans. We’d like to clarify that your tickets were sent 2 days prior to the game, as we always make sure to deliver them as soon as the venue releases them. If you were not able to resell your tickets with us, you are always welcome to resell them through any secondary marketplace that allows ticket resale. While eligibility for reselling through our platform can vary, we aim to provide options for our customers to recoup the value of their tickets when they can no longer attend.

We appreciate your review and hope this information can help clarify things!

Hi Elliot! It warms our hears that Jordin was able to assist you in finding replacement tickets and ensuring that you received them in time for your event. It sounds like he went above and beyond to make sure you had a great experience, and we're glad to hear that his dedication paid off. We're lucky to have Jordin on our team, and we appreciate you taking the time to share your positive experience. We hope you had an amazing time at the event! See you at the next one!

Hey Jordan! We're filled with joy to hear you had a blast at your first Lions game with us! Our payment plan option definitely makes it easier to snag those great seats without breaking the bank. Thanks for the recommendation. We can't wait to assist you with your next game soon!

It pains us to see the trouble you experienced trying to claim your tickets and in trying to get assistance, and we apologize for that. If the seller was at fault, we want to make sure to make it right, so please DM us on any of our social media platforms so we can investigate this more thoroughly.

Olga, Thank you for sharing your experience with us. We are genuinely sorry to hear about the confusion and frustration you faced regarding your tickets. We understand it must have been disappointing to arrive at the concert only to discover that the tickets were for a different artist. We truly appreciate you bringing this issue to our attention, and allowing us to resolve it. As mentioned in our 100% Buyer Guarantee, we ensured you were compensated for the error. Our goal is always to provide our customers with a seamless and enjoyable experience, and we are grateful for your understanding as we worked through this situation. Your past support means a lot to us, and we look forward to offering you a much better experience in the future!

Hey, Joseph!

Hey, Joseph!

Thank you for sharing your experience with us, and we apologize for the frustration you encountered. We understand how technology can be challenging at times, and we’re glad to hear that Jason was able to help save your family’s day out. Regarding your suggestion to mark emails as urgent, while we don’t have the ability to mark emails, we want to make sure you and all fans don’t miss important messages, so we include "Immediate Action" in the subject line to help draw attention to them. We appreciate your feedback and are always looking for ways to improve our communication.

We sincerely hope you'll consider giving us another opportunity to provide a smoother experience in the future!

Hi Jimmy, we're always happy to help you get some great seats! Thank you for making us your #1 source for tickets.

We're glad Richard was there to save the day, Robert! Thank you for reaching out for help when you needed it so we could get your tickets in your hands.

We make getting your favorite tickets easy! Since we don't create the tickets ourselves, we must rely on the ticket platform that the venue chooses. That's why a second app is sometimes necessary.

Destiny embodies the care and quality that our customer service team is known for! We hope you have a great time at your show.

Thank you for sharing your experience with us, Rafael. It sounds incredibly frustrating to face connectivity issues when you’re trying to enjoy a show, especially when it affects multiple attendees. It appears that there may have been a temporary outage with the primary platform's connectivity system at that time. We always encourage our fans to reach out to us before an event for any troubleshooting assistance or to confirm that their tickets are ready on their device to ensure a smooth entrance to the venue. Your feedback is important, and we appreciate you taking the time to let us know about your experience.

Hi Beth! We appreciate you sharing your experience with us. We completely understand your frustration regarding the price of the tickets you purchased, as we are a marketplace that facilitates transactions between sellers and buyers. The prices of tickets are set by the sellers, which means they can vary and may be higher or lower than face value. Unfortunately, once an order is placed, it is considered final, and we can only issue cancellations if the event is completely canceled by the venue without any rescheduling. We're sorry to hear about any inconvenience this may have caused you and thank you for your understanding of our policies. If you have further questions or need clarification about our cancellation policy, please feel free to reach out through our Contact Us page or check our Buyer Guarantee and Terms & Conditions on our website.​

Thank you so much for your wonderful review, Cynthia! We’re over the moon to hear that you find Vivid Seats simple and easy to use and that it enhances your experiences at concerts and games with your grandchildren. It’s fantastic to know that you had a great time at the Wayne Newton concert, and we’re excited that you’ll be using our platform for the Trans-Siberian Orchestra concert as well! We’re dedicated to making your ticket purchasing experience seamless, and your enthusiasm for music and family moments truly brings joy to our team. We look forward to helping you create even more unforgettable memories in the future!

Hey Charles! We're delighted to hear that you were able to snag some tickets through the app and also got to use your rewards for a discount - that's always a win! Just a heads up, sometimes tickets are delivered in different formats depending on how the seller listed them. But we're happy to hear that you were able to easily download and add them to your Apple wallet. Thanks for choosing Vivid Seats for your ticket needs, and we hope you enjoy the event!

Thank you for sharing your thoughts with us, Ian. We truly understand how frustrating it can be when circumstances change around attending an event. As a ticket marketplace, our role is to facilitate transactions between sellers and buyers, which means we don’t hold any inventory ourselves. This ensures that fans receive their tickets and that sellers receive their payments. We do communicate that all sales are final during the checkout process to help customers make informed decisions. If you can no longer attend an event, we encourage you to explore options for reselling your tickets to help recoup some of your costs. Your feedback is invaluable to us, and we are committed to improving our service for you and all our customers.

William, we’re all about providing memorable event experiences for families and friends, and we're so glad you and your wife and kids enjoyed your event! Don’t forget to sign up for our Vivid Rewards program in the app to access exclusive promotions, free tickets, and surprise upgrades. Looking forward to helping with your next event!

Thank you so much for your kind words and understanding! We're happy to hear that Mara and our social media team were able to assist you in resolving the issue. We truly appreciate your patience throughout the process, especially with the delivery challenges, and we'll take your feedback to heart to improve our communication moving forward. It's wonderful to know that, despite the delays, we were able to get everything sorted out for you. Thanks again for your support!

Dian, we truly appreciate your support and are so grateful that you've chosen us as your go-to for event tickets! Don't forget to sign up for our Rewards program to earn free tickets and surprise upgrades. We're always here when you're ready for your next amazing event experience!

Hello Nathaniel! We appreciate you taking the time to share your feedback. We understand the frustration of having to create a separate account to access your tickets. As a ticket marketplace, we work with sellers from various platforms, which can sometimes lead to tickets being redirected to Ticketmaster. We strive to make the process as seamless as possible. Regarding the service fees, we charge a fee for every order to ensure top-notch customer support and our Buyer Guarantee. We keep these fees as low as possible compared to our competitors to continue improving our services. Thank you for your review.

Thank you for your feedback regarding your recent purchase, Lawrence. We understand how disappointing it can be to encounter obstacles when trying to enjoy an event. It’s important to note that the listing notes do indicate a limited view, and this information is reiterated again during the checkout process to help customers make informed decisions. Our seat view feature is designed to provide a general perspective for the section rather than for specific seats. We appreciate your understanding and encourage you to reach out if you have further questions or concerns.

Dominick, thanks for choosing us as your go-to for event tickets! We are all about making sure you enjoy your time with family at events you love!

Cory, thanks for being an awesome Vivid fan and loving our app! We love to give back to our reward members, and you may be chosen for free surprise upgraded seats in the future!

Thank you for taking the time to let us know about your ticket experience with us! We work hard to make sure you have your tickets for an amazing basketball experience and truly love our ticket app. Thanks for being a Vivid fan!

Marc, we aim for a VIP level of customer service with every order! Thank you for allowing us to assist you with your order inquiry and guide you to your ticket transfer. We are always here to be your go-to ticket site for event tickets!

Hi William! Thank you for your feedback and for sharing your experience with us! We’re delighted to hear that you had a good overall experience and found our customer support team friendly and helpful. We appreciate your suggestions regarding ticket visibility on the Rams app, and we will certainly take that into consideration to improve our communication in the future. Your insights are invaluable as we strive to enhance our service, and we look forward to assisting you again for your next event!

Hi James! We're sorry to hear about your experience with the rescheduled concert, especially after waiting in line for so long. After reviewing your order, we want to let you know that we did send two email notifications regarding the new date on September 20 and September 22, 2024, but we understand that this might not have reached you. For future events, we encourage you to reach out to us on social media if a concert gets rescheduled; we are always here to help and can provide you with the latest information. Thank you for your understanding, and we hope to provide you with a smoother experience next time.

Jeff, thank you so much for your amazing review! We truly appreciate your kind words and are thrilled to hear you had a great experience with us. We are always looking for ways to surprise and delight our fans, and upgrading seats is just one of the ways we aim to get you even closer to the action.

We’re here to be your go-to event ticket app, and we can’t wait to help you with your next event!

Hi Marissya! Thank you for choosing Vivid Seats not once, but twice for your ticket needs! We're thrilled to hear that you had a great experience with both your P!nk concert and Eras Tour tickets. We're glad our team was able to assist you and get those tickets in your hands in time for the show. We can't wait to help you find the perfect seats for your next concert adventure!

Hi Q! We're so glad you had another seamless experience with us! Cheers to stress-free game day parking!

Hi Joihn! Thank you for your fantastic review! We’re pleased that you had such a positive first experience with Vivid Seats and that our pricing and on-time delivery met your expectations. It’s great to know that your friends and family were impressed as well, and we appreciate your recommendation to them. We strive to provide our customers with seamless and enjoyable ticketing experiences, and your feedback reinforces our commitment to excellence. We look forward to serving you again soon for your next event!

Chris, thank you for taking the time to leave a review. We’re truly sorry to hear that you had trouble finding the appropriate transportation service at the venue. Since we are not directly affiliated with the venue, we strongly encourage you to reach out to them directly to share your feedback. The venue's guest services team should be able to assist you and help provide the services you need. We truly appreciate you and all our fans, and we're always here if you need further assistance.

Thank you for sharing your feedback regarding your recent experience, Ashley. We are sorry to hear about the frustration and inconvenience you've encountered with your tickets. Upon reviewing your case, we have confirmed that the seller successfully transferred the tickets to your account, which unfortunately means we are unable to issue replacements or refunds once the transfer is complete. We understand how important it is to have reliable assistance, and we’re sorry to hear that you did not receive the support you expected during your interaction with our representative. Additionally, we see that you have a pending hold on your account, and we recommend reaching out to your bank for further information on that matter. We appreciate your understanding, and please know that your feedback is invaluable as we strive to improve our services.

Kellie, thank you for your feedback and review. We work closely with many top-tier vendors and ticket partners in the entertainment industry to ensure you have access to a wide selection of events and tickets.

The Sales Terms and Conditions, which are reviewed and agreed upon before purchase, specify that all sales are final. Our vendors and partners put in a lot of effort to secure tickets, and unfortunately, we are unable to offer cancellations as an option. However, if you choose not to keep the tickets, you do have the opportunity to recoup some of the cost through independent resale. We see that the tickets were delivered several days before the event, providing ample time for resale if needed.

We appreciate your understanding and are always here to assist with any further questions.

Miranda, you can expect a VIP level of customer service with every order! Thank you for letting us make sure you are taken care of for your event!

Hey Marshall, thank you for letting us know there was an issue with the directions we provided to help you find your parking garage. We'll be looking into this internally and will follow up with you in a few days to provide you with an appropriate resolution. We're grateful for your feedback so we can make this right and update our directions!

Samuel, we always aim to make sure you get your tickets for those phenomenal events you love! Thanks for letting us show you we are the best app in the ticket market. We are here to be your go-to for event tickets!

It's as important to us as it is to you that it's clear what a seller is offering for sale. That's why we require sellers to be explicit about the nature of the ticket. In this case, the seller wrote, "Not an event ticket/does not allow entry into the game/must have a game ticket to enter" in the listing notes. This disclaimer was visible in the "ticket notes" portion of the map screen and at checkout. We sincerely regret the frustration you felt at not seeing this, though.

Urban, we're truly sorry to hear that your experience with us did not meet your expectations. We always strive to provide the best service and sincerely hope you'll give us another chance to change your mind. We take pride in holding our team and sellers to high standards, ensuring that every fan has a positive experience with us. 

We made sure to follow up on this for you with our website team and will reach out to you to make this right if there is an issue. We are committed to making sure that each section and ticket is checked to make sure that our website/app is held to the highest standard that our fans expect.

Cindy, we hear Intuit Dome is fantastic! Thank you for your very insightful review and for choosing us as your go-to app for event tickets!

Keaton, thank you for your feedback and review. We work closely with many top-tier vendors and ticket partners in the entertainment industry to ensure you have access to a wide selection of events and tickets. The Sales Terms and Conditions, which are reviewed and agreed upon before purchase, specify that all sales are final. Our vendors and partners work hard to secure tickets, and unfortunately, we are unable to offer cancellations. However, we hold our team and sellers to the highest standards, so we looked into this further for you.

After reviewing the screenshots you provided our team, we noticed that our site map labeled the row closest to the field as "A," with the last row labeled as "JJ." We always recommend that, if there are any questions about rows or sections according to the map, you reach out directly to the venue to confirm seating. We appreciate your understanding and are always here to assist with any further questions.

It's unfortunate that you were inconvenienced at the venue, Mara. As a ticket marketplace, though, we don't set the bag policy, nor are we able to compile the policies for the thousands of venues we sell for. The venue also sets the platform that the tickets use, so if they decide on Ticketmaster, we aren't able to change that.

Mistakes can happen, which is why we always provide a purchase summary at checkout for review. Reviewing your order, we see that our agent Wendyl did provide advice on selling your tickets when you contacted us over chat. Still, we regret that you didn't feel helped and are happy to answer any additional questions you have.

Ivan, we are all about making sure you are set with your NHL tickets and have an unforgettable experience! If you ever need assistance with the ticket process, please give us a call before game time, and we can always assist you!

Godfrey, we are all about amazing football tickets and unforgettable experiences! If you ever need assistance with the ticket process, please give us a call before game time, and we can always assist you!

Hey Laurence, we can see how from your perspective, you might feel that this is a pattern rather than isolated incidents. We looked at your order history and were able to confirm that in all cases where you encountered some difficulty with accessing your tickets, we stepped in to make sure these issues were resolved promptly and appropriately. It's our job to make sure that if and when any concerns arise, we're here to address them with you.

We'd love to discuss your experience in more detail since it's clear that even though we did resolve the issue with your most recent order and you were able to find your tickets in time for the game, that just solving the problem itself was not enough to restore your confidence in us. We'd like to learn more about what we can do moving forward to improve your experience, especially as you're an avid user of Vivid Seats. Please follow up with our specialized team by sending us a direct message over Facebook, Instagram, or Twitter, or by giving us a call.

Hi Tim, we get why you would feel frustrated by the inconvenience that resulted from you experiencing some connection issues when trying to get in touch with our customer service team for assistance. Our records show that your tickets were transferred to you two days before the event, and in some cases there is no invite email sent by the venue for you to accept your tickets because it isn't needed to access them. Instead, you'll need to log into the venue's account manager portal to access your tickets. We're here to help you find your tickets whenever you're having some trouble locating them, and we're glad you reached out to us to let us know you needed that help. We hope you enjoyed your time at the game and the rest of your vacation, and in the future if you ever get a notice that your tickets were transferred but don't see your tickets, we recommend searching Google for the venue's name followed by "account manager" to see if you're able to find the portal and log in or register.

Great times are always just a click away in our app, Hallie! Thanks for using our ticket app, and we are always here to be your go-to for affordable event tickets!

Hey Angela, the tickets you purchased were listed as Seat Saver tickets. For these listings, it's common that you may receive tickets in a different section and row than you selected. This is because you're purchasing tickets in a given tier or range of sections depending on the layout of the venue, and so long as the view is considered equivalent and you're not being moved too far forward or being downgraded (moved back in rows or to a worse tier), then the seller can provide you any adjacent seats within reason. We mention this so you know what to expect from Seat Saver listings in case you prefer not to purchase these kinds of tickets again, as these listings are more for folks who want to lock in a good price and aren't particular about their exact seating location.

Alex, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is always to create unforgettable moments for our fans, and we truly appreciate your feedback. Thank you for taking the time to speak with us; your experience is valuable. We hope our solution can help make things better for you, and that you'll consider giving us another opportunity down the line!

Hey Jesse, we acknowledge that you felt misled by the approximated view photos you saw when browsing for tickets to the game. All of the photos on our site are approximate views as we may only have one photo per section, or we may need to reuse the same photo for adjacent sections if we're lacking one. The photo in question clearly shows many rows from that point of view down to the field, and the field is empty, so it is not considered to be indicative of what your view would be like during an actual game, nor is it a view of the first row of that section. We encourage you to utilize any available resources both on and off our site to compare your views from different parts of the stadium before you place your order.

Thank you for your feedback! At Vivid Seats, we truly value all our customers and take reviews very seriously. We carefully review each one to ensure that our team and sellers maintain the highest standards.

Upon looking into your order, we see that the tickets were listed as Row GA in the General Admission section of the Summit Suite. Please note that General Admission (GA) and Standing Room Only (SRO) tickets are typically standing-room-only tickets. These tickets do not come with an assigned seat and may require standing during the event. The seat numbers listed on GA tickets are used for inventory purposes only.

Unfortunately, we are unable to offer a refund in this case as the ticket details were accurately represented in the listing. We encourage you to reach out to us directly with any questions before making a purchase, and we’re always happy to assist you with understanding the ticket details. If you have any further concerns, please don’t hesitate to contact us.

We are all about amazing comedy events! Our team works to make sure we have the most astonishing seats and low ticket prices for our Vivid fans. Thanks for using our app as your go-to for comedy tickets!

Jaren, we appreciate your feedback, and thank you for choosing our app for your event tickets! We went ahead and granted loyalty for the Georgia-Ole Miss game and gave you a call to talk about this with you. If you ever need anything, please DM us on social media!

Cindy, thank you for sharing your thoughts with us. In our ticket marketplace, fees can fluctuate based on supply and demand, and we recommend checking the listing periodically to stay up-to-date on any changes to the price or fees. We attempted to reach you by phone to discuss your concern further, and we encourage you to reach out to us via direct message on social media at your convenience. We hope you'll give us another opportunity to be your destination for live event tickets!

Hey Alec, we just wanted to provide some clarification about where you can find the fees and why your tickets were delivered over Ticketmaster. On our app, you can view the full order total and price breakdown during checkout. Depending on your screen's size and the resolution scale of your apps, you may need to scroll down to view all of the information on the checkout page. Tapping on the Total will bring you to the pricing details which shows the breakdown of your order.

As for the delivery, sometimes venues issue some or all of their tickets exclusively through Ticketmaster or a Ticketmaster-based website. It's vital that we ensure your tickets are authentic and remain valid for entry, so in some cases they have to be delivered through Ticketmaster rather than directly through the Vivid Seats app. This is just one of the many ways that tickets can be delivered, as some tickets will be sent through other third party services depending on the specific venue and event.

Jonathon, we appreciate you taking a few moments of your time to leave us a review with your honest thoughts and feedback. We'd like to clarify that we did not replace these tickets on your behalf, and instead the seller provided you with seats two rows closer to the rink than you originally selected. Our Buyer Guarantee does mention commensurate replacements if there is an issue with your order or original tickets, but this was a different situation. Sometimes sellers mis-count their available tickets or perhaps the same set sold on two different platforms, so they need to provide replacement seats. So long as the new set of tickets are not too far from the original location you selected when you placed your order, and as long as they're not further away from the action or a substantially worse view, we allow sellers to provide small upgrades to your seating location at their discretion.

However, it seems that this wasn't in line with your expectations, and we'd like to connect with you to better understand your perspective. We reached out by phone and left you a voicemail, and we'd greatly appreciate it if you followed up with us via direct message over Facebook, Instagram, or Twitter to speak with our specialized team. We hope to hear from you soon!

Thank you for your positive feedback and review! As a ticket marketplace, we work with sellers who deliver tickets through the official event ticket portal. We apologize for any confusion regarding the ticket transfer process, but please know we are committed to assisting you in finding your ticket transfer.

We’re always here to ensure that all your questions are answered and that you receive your tickets in time for your event. If you need any further assistance, please don’t hesitate to give us a call!

Lee, as a ticket marketplace, we work with sellers who deliver tickets through the official event ticket account. We apologize for any confusion regarding the ticket transfer process, but please know we are committed to assisting you with accessing your tickets.

We see that your tickets have been delivered, and you will just need to utilize the Intuit Dome app to enter the event. We’re always here to ensure that all your questions are answered and that you receive your tickets in time for your event. If you need any further assistance, please don’t hesitate to give us a call!

Loretta, we're truly sorry to hear that your experience with us did not meet your expectations. We always strive to provide the best service and sincerely hope you'll give us another chance to change your mind.

We take pride in holding our team and sellers to high standards, ensuring that every fan has a positive experience with us. Upon reviewing your order, we see that the tickets were delivered well in advance of the event. Additionally, the event was rescheduled from November 7, 2024, to November 22, 2024. Since your tickets remain valid for the new date, our terms of service unfortunately do not allow for a refund under these circumstances. These terms, which were agreed upon at checkout, specify that the sale is non-refundable unless the event is canceled entirely without a rescheduled date.

We appreciate your understanding and hope to have the opportunity to serve you again in the future.

Krista, we thank you for using our ticket app for your event! You can always give our sales team a call to get you set up with parking for your event. We are always here for you and our Vivid fans!

Thank you for your positive feedback and review! As a ticket marketplace, we work with sellers who deliver tickets through the official event ticket portal. We apologize for any confusion regarding the ticket transfer process, but please know we are committed to assisting you in finding your ticket transfer.

We’re always here to ensure that all your questions are answered and that you receive your tickets in time for your event. If you need any further assistance, please don’t hesitate to give us a call!

Ronald, we appreciate your feedback and review. We’re sorry to hear about your negative experience with our ticket site. We understand how frustrating this can be and want to assure you that we are committed to providing our fans with a great ticketing experience. 

There are various factors that go into delivering your tickets, and some teams have different ticket releases for transfer than other teams. Rest assured, your order is always backed by our Buyer Guarantee, and we will replace your tickets if anything ever happens. We are committed to making sure you have peace of mind with your order. We see that your tickets were delivered and you were able to attend your event. We also see that you had gotten your tickets instantly with your other order.

If there is ever anything we can do to further assist you, please DM us on social media, and we can take care of you if you choose to order from us down the line.

Chris,

Thank you for sharing your feedback. We understand your frustration and truly apologize for any inconvenience you experienced. Your concerns are important to us, and we want to address them directly.

As for your tickets, it's typical for them to be sent out closer to the event date, as this is determined by the venue and when they allow the transfer option. Please know that we always strive to ensure tickets arrive on time, just as we did with your order. We also noticed that you reached out for assistance with the app issue, and we're glad to see it has been resolved. Concerning the insurance, please note that it is managed by a third party, and any claims need to be submitted directly to them, as they have their own procedures. While we aren't directly involved in the insurance process, we are more than willing to help guide you through the next steps if you need it.

We're here to support you and hope this information helps clarify everything. Thank you for your feedback!

WOW, thank you so much for the amazing review, Lawrence! We're thrilled to hear that you've had a fantastic experience with Vivid Seats! From our fast and friendly service to our wide selection of seating options, we're glad we've been able to exceed your expectations. We appreciate your loyalty and look forward to continuing to provide you with unforgettable experiences at our varied events. Thanks for choosing us as your go-to ticket seller - we won't let you down!

Thank you for sharing your experience with us, Chris. We understand how upsetting it can be when plans are disrupted, especially so close to an event. We want to assure you that we've already reached out to you to gather more information about your order, as we are committed to investigating this matter further and finding a resolution. You can also reach out to us via DM on any of our social media platforms. Your feedback is valuable, and we appreciate your patience during this process.

Thank you so much for your fantastic review, Jack! We’re delighted to hear you had an amazing time at the concert! Nothing beats the energy of seeing your favorite artist live. We can’t wait for her to tour again, and we’re here to make your next experience just as seamless and enjoyable. Thanks for choosing Vivid Seats—here's to more unforgettable concerts in the future!

Hello Robert,

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you encountered while downloading and accessing your tickets. We urge you and all of our customers to contact our customer service team whenever you face issues like this, particularly before an event. Our agents are available to assist you in real-time and can help ensure you can access your tickets smoothly.

Regarding the option for physical tickets, that decision is generally made by the venue and may vary based on their distribution methods, whether they provide physical or mobile tickets. We appreciate your feedback and will certainly take it into account as we work to enhance our services. If you ever need assistance in the future, please don’t hesitate to reach out!

Thank you for your feedback, Marissa! We're sorry to hear about the inconvenience you experienced with your ticket purchase. We understand how frustrating this situation can be. Please rest assured that an investigation has taken place, and we have resolved the issue. We’re glad to inform you that you have received a full refund for your event. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding!

Hi Gabrielle! Wow, we're so glad to hear you and your best friend had an amazing time at the Billie concert! Huge thanks for your patience, and we're happy that our team was able to help you snag even better seats! It’s wonderful to hear that we could make your friend’s birthday extra special. Here’s to more unforgettable concerts ahead—happy celebrating!

You're very welcome, Lianna! We're over the moon to hear you're excited about the upgraded tickets for the Miami game—it's going to be an incredible experience! Happy to know that our service has made your husband’s birthday weekend even more special. We appreciate your kind words and can’t wait to help you book your next game. Enjoy the festivities!

Ann, we greatly appreciate you taking the time to share your valuable feedback, as it helps us improve and better serve and support you and fans like you. We regret the disappointment and inconvenience you experienced, and we understand how frustrating it must have been, especially given the time, effort, and expenses you invested in planning for this event for your family. Our ticket platform relies on sellers to fulfill orders, and unfortunately, in this rare instance, the seller let us all down at the last minute. We made every effort to find a replacement but were unable to secure one. While we refunded your purchase immediately, we understand that doesn’t make up for the other costs or the special memories you hoped to create. Your feedback is incredibly valuable, and we are using this situation to improve our processes to prevent similar issues in the future.

Hey Spencer, we appreciate the feedback that you would have liked the opportunity to use our platform to resell your tickets for the sake of convenience and reliability. We have more strict guidelines on what formats of tickets we can allow to be listed by new and less-experienced sellers to help prevent unnecessary frustration for fans like you buying tickets from our site. In this case, the format your tickets were issued in is not one that we could allow you to list with us at this time, but you could have resold your tickets on another site that allows you to list direct-transfer tickets like these, or arranged a sale independently through social media if you preferred.

Thank you for the kind words, Robert! We're thrilled to hear that you find our ticket-buying process quick and easy. And we're glad to know that you appreciate our fair pricing and frequent buyer rewards. We're happy to have you as a loyal customer and look forward to helping you find more great deals in the future!

Thanks for leaving your feedback on our site! We're happy you found our loyalty program rewarding and our prices fair! Though we don't control when tickets are transferrable, we always guarantee that they'll be sent in time for your concert.

We welcome your feedback and are glad that you had a smooth experience! Transparency is important to us, too, so we always display them during checkout. We created Vivid Seats Rewards precisely to help out fans like you!

We understand the frustration you experienced while attempting to access your tickets, Ryan, and apologize for it. You have our gratitude for giving us the opportunity to phone and successfully assist you in locating your tickets on the correct account manager. To make up for the hassle, we've issued a credit. If you ever need further assistance, please reach out to us via social media DM.

Thank you for your feedback, Steve. We're sorry to learn about your experience. As a ticket marketplace, we function as a platform where sellers determine their own prices for listed tickets. We do offer a price breakdown on the checkout page prior to completing an order to help customers make informed choices. Additionally, due to our policy of all sales being final, we can only cancel an order if the entire event has been cancelled. If you have any other concerns, please don't hesitate to reach out through our social media channels. Thank you.

It's important to us that fans like you are informed regarding how our prices are set, Brad, since we sympathize with your frustration. As a ticket marketplace, we enable the sale between you and the seller. The seller sets their own price for their tickets based on various factors like supply and demand. That's why our price may differ from the venue or other sites. To ensure you're aware of this, we explain how pricing works in our FAQ.

Thank you for sharing your experience with us! We're so glad to hear that you find it easy to purchase tickets and appreciate the seat selection feature. It's great to know that you've enjoyed using us for events like Coldplay and Shakira. We understand your concern with our rewards program, but just know that there's no rush, once you reach the 10th ticket, you'll get your reward, and it'll be worth it! Thank you for your continued support, and we look forward to helping you with many more events in the future!

Hey, Dave! We're thrilled that you picked us for our pricing, availability, and seating choices. We strive to offer you the best deals and seating options! We understand your concerns about the service, and we want you to know that we're dedicated to reinvesting in our marketplace to ensure you have the experience you truly deserve! We appreciate your review!

Mason, thank you for your feedback. We apologize for your experience and would like to discuss your review to make things right and restore your loyalty rewards. We value you and all our Vivid fans, and we have reached out to you by phone to talk about your order. Please feel free to contact us via direct message on social media so we can assist you with your order issue.

We truly appreciate you sharing your feedback with us. Your experience is incredibly important to us, and we regret that things did not go as we had hoped. We sincerely apologize for any frustration and inconvenience this situation may have caused you. We have completed our investigation regarding your order, and we have processed a full refund. We hope this helps to resolve the issue, and we are grateful for your understanding!

Hey Raul, happy belated birthday! It's lucky that we called you on such a special day to get you some great seats. Thank you for choosing Vivid Seats for all your ticket needs - we love being able to surprise and delight our most loyal fans!

Hi Heather! Thanks for sharing your experience with us! We're over the moon to hear that Kenneth was your ticketing superhero during this stressful adventure! He definitely knows how to turn a ticket crisis into a ticket triumph! We're sorry to hear that others didn't meet your expectations, but we're happy that Kenneth had your back. We'll be sure to give him a big high-five from all of us! Enjoy the show!

Thank you for the incredible review, Anthony! We're over the moon to hear that you had such a smooth and enjoyable experience with us. We pride ourselves on making the ticket-buying process as seamless as possible. We appreciate the recommendation and look forward to helping you with your future event needs.

We truly value your satisfaction, and we’re grateful for your feedback. Thank you for taking the time to speak with us over the phone about your experience. We strive to ensure that tickets are delivered as promised, but sometimes unforeseen circumstances can arise that hinder the seller from fulfilling the order. Please know that we stand by our 100% Buyer Guarantee, and your refund has been processed. We hope you’ll consider giving us another opportunity in the future!

Thanks so much, Kerry! You can count on us to have your back - and we appreciate you letting us know there was a mix-up so we could get this resolved for you ASAP!

Hi Andrea,

We are deeply sorry for the inconvenience you faced with your parking pass at the concert venue. Please understand that as a ticket market platform, we do not have control over ticket or parking pass inventory. Parking at the venue is typically on a first come, first served basis, so we recommend arriving early to secure your spot. We acknowledge the frustration you may be feeling and we truly appreciate your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for your understanding.

Hi Doug, we weren't able to find your order with the email address and name you provided with your review. We'd like to help you out, so please via private message over Consumer Affairs with your order number, or if the matter is urgent, reach out to our specialized team via direct message over Facebook, Instagram, or X (Twitter) at our official Page/Account(s). We look forward to hearing back from you soon so we can get you prompt assistance!

This is a stellar example of the personal touch our agents provide that sets us apart from the competition. Thanks for letting everyone know about your experience with Vivid Seats!

Steph, we apologize for your order experience and understand how you feel. We made sure to thoroughly investigate your order, and we will be refunding your order in full. We work to make sure both sides of the ticket order are looked at, but we always aim to make things right for our fans. We have processed the refund, and it will go back to your card in 3-5 business days. We will learn from this and improve our investigation methods, as we are always here for our fans!

Hi Russell. Thank you for sharing your feedback. We're sorry to hear about your experience and are eager to investigate further to identify this issue. We attempted to reach out to you to work towards a resolution, but unfortunately, we were unable to connect. If you could please reach out to our customer service team or contact us through any of our social media platforms with your order number, we would be more than happy to assist you.

Christopher, we are big NFL fans here at Vivid Seats! We value our fans and aim to give back memorable experiences with every order. We are happy you enjoyed the game and we are always here when you are ready for your next sporting event!

Hi, Ryan! Thank you so much for taking the time to leave such a thoughtful and detailed review! We're happy to hear that Destiny was able to assist you so efficiently and made the process of getting your refund as smooth as possible. It's always our goal to provide top-notch customer service, and we’re so glad she could make a positive impact on your experience. We’ll be sure to pass along your feedback to Destiny—she’s certainly earned it!

Thank you, sincerely, for the well-deserved shoutout of Joy! She's one of our best agents, and we're constantly impressed at her dedication and the compassion she shows in every interaction with fans like yourself. We've made sure to share this review around the office so that not only does Joy know that she left such a heartfelt, positive impact on your experience, but so does everyone else. Thank you for brightening everyone's day here at the office, Ernest, and making sure that we can recognize Joy as a stellar agent!

We deeply regret that your experience with us was so stressful and frustrating, especially given the significant amount of time, money, and effort you invested in securing tickets to see Billie Eilish. We understand how much this concert meant to you, and it’s clear that the delays and lack of communication were far below the level of service you should have received.

It’s disappointing to hear that the customer service you encountered didn’t provide the level of support and reassurance you needed throughout the process, and we can only imagine how stressful it must have been, especially with the concert date fast approaching. While we’re glad that our supervisor was able to help resolve the issue in the end, we recognize that your experience up to that point was not acceptable. Your feedback is invaluable, and we are committed to improving our processes to prevent situations like this from happening in the future.

We want to sincerely apologize for the inconvenience and confusion, and we appreciate your patience throughout the ordeal. We're grateful you were ultimately able to attend the concert, and we hope your next experience with us—if you choose to give us another chance—is a much smoother and more positive one!

Hey, Aimee! We care about your experience, and this is not the way we wanted you to feel after buying tickets with us. We gave you a call to discuss this further but were unable to reach out. Please respond to our private message or email so we can get in touch. We look forward to speaking with you!

Hi James! Thank you for the incredible review! We're so glad to hear that Alex provided you with exceptional service and that you enjoyed your experience with Vivid Seats! We can't wait to see you again in the future for more unforgettable events. Thank you for choosing us!

Sean, thanks for always considering us! We appreciate the support and hope we can continue to be your go-to site for tickets!