Vivid Seats Reviews

I find it extremely stupid that you’re not able to cancel tickets with this company. I never clicked confirm and the stupid order went through and took more than $500. If you're unable to cancel and refund tickets then don’t sell nothing at all. I called the company and the stupid worker says “unable to cancel you have to sell the tickets on a website online”. Dumbest response ever.

When we got to the venue there were people in one of our seats. Their ticket had the same seat number so we were moved by staff to a seat twice as far from stage. I bought parking supposedly at a discount and paid over twice what parking was at the event. At this rate I am inclined to no longer use this app.

I don’t mind paying fees but it’s very disingenuous not to disclose the fees before paying. This is tantamount to bait and switch tactics. The only cost that was listed was the base cost. This is was very disappointing, and to think that I left Ticketmaster to give you guys try. Needless to say, we won’t be back.

This place is a scam. They have a guarantee however we still have no tickets and no money back. The customer service is horrible. We have called 4 times and they refuse to allow us to talk to a manager or return calls. We still have no tickets and no money and we had to purchase from another site just to get access to the game.

I am a 74 year old woman on a fixed income and after 30 minutes on a chat today the refund I requested and was lead to believe I would get turned out I was mislead. My ticket could not be accessed at the parking lot and I had to find another place and pay again. It was extremely confusing and embarrassing.

Excellent service, received ticket right after purchase. Have used this services multiple times and have been pleased. Would use again and would recommend to a friend. Would like a feature that if tickets dropped to a certain price to receive an email notification. I like the rewards program also and have used it on prior purchases.

I had TWO tickets in my cart. I Went through checkout and was only sent ONE. I had checked the cart multiple times like I always do. I was even looking at another site for the same event at the same time, same amount of tickets in the same section for around the same price. I went with a Vivid Seats because it was my first purchase and they offered a discount code. After I noticed the mishap, I checked the other cart which still had the same tickets for $10 more (total). They would not rectify it in any fashion. Would not cancel, refund, offer a discount on another, offer to make sure I could get a seat next to my husband... Nothing. Just blamed me and said “oh well”. Take a screenshot of your cart if you go with them. This was my first time with Vivid Seats and I’ll never do it again. I should have spent the extra $10 on the more reputable site! Vivid Seats, you’re the absolute worst and I’ll tell you again and again.

We still have not been able to access our tickets. We've spent several hours on the phone with you people and at the end we were told, "We can't help you. Try later." Our game is tomorrow and we still do not have tickets. When we asked to speak with a supervisor we were told there was no one higher to speak to.

I wanted tickets to comedy venue and was directed to the app. It was very easy and user friendly. Clear options and many extra features. Overall, I will use this app again because it does everything I need when buying tickets online. There is no reason to look elsewhere for ticket management, and I can receive digital tickets on the app, that allows me to have tickets ready without fear of losing my physical tickets. It saves time and worry. There are also promos and bonuses available the more you use the app

I was promised a 10% discount at checkout, the price never updated after purchase losing me ~$60. I've always recommended Vivid but I'm not so sure after my last experience. The price of each ticket was quoted as 289 dollars per ticket (fees included), when I purchased the tickets it was for 321 per ticket (fees included).

You sneakily added the service fees AFTER choosing the insurance options. I feel that is incredibly sneaky and will prevent me from using Vivid Seats as my go to ticket provider. You should have a filter option that includes service fees in the price so users aren’t wasting their time looking for tickets, only to find out at the very end the service fees nearly double the total cost

I was denied entry at the gate with my ticket. They told me they would send me something to fill out to get my money back but I have yet to receive that form. I could not even go to my concert. I’m out almost $90 on a ticket I could not use.

The ticket purchasing event was quite a simple exchange of funds for goods and services. Tickets were great. If only they included a victory from the Cincinnati Reds, professional baseballs first team.

I’ve had a good experience with Vivid Seats. I’ve always used them because I feel like their pricing is much better than other ticket providers. I’ve earned cash back before through their rewards program, and I didn’t even realize I had signed up for it.

Had such a great experience with Vivid Seats. They made this so effortless to pick up my wristbands! Thank you so much Lindsey, Shelby, Victoria, and Alex for your help! Love the cute set up. Will be coming back for the glam tomorrow! Cannot wait to come back next year! Thank you vivid seats!

I got my tickets fast and easy. I was able to apply my credit with zero problems. I got my tickets fast in the app. And receipt in my email. I will continue to use Vivid for fast, reliable, cheap tickets for all my events. Thank you again. Will recommend to my family and friends. Playing games on the app. Helps you receive points to use on different events.

The ticket transfer experience from Vivid to AXS app was a little awkward (I had to call the customer service line to complete the transfer). But it worked out in the end. The venue is nice in terms of decor and amenities but I have a couple of petty gripes: the beer selection is kind of lame (lots of boring American lagers) and the acoustics of the venue aren’t the best. Overall a good experience though and I would go here again.

Def will not be using this app ever again. The fact that I had to download an additional app to get my tickets is insane. It’s also crazy to think that I was unable to add the tickets to my Apple wallet is equally insane. Please do better next time because currently y'all are trash. Have a great day.

Your website should state clearly that you are a reseller, and not representing the actual venue or the artist. It was very predatory that I went ahead and bought tickets for the show, when they were clearly tickets available from the venue. However, because you did not state you were a third-party I paid your ridiculous $20 Service fee and the extra money for the ticket. I would like my service fee refunded at the very least. I am going to complain to the Better Business Bureau. I know you offer a service, but it is your website that needs to be more straightforward and direct with the consumer. You need to be more direct with your customers.

I was sold tickets for seats that didn't exist! The customer service experience was ridiculous, lied to up until the day of the event. Holding my breath to see if I receive the promised refund. Worst experience, lied to, overpaid for SRO seats. Spent hours on the phone and on hold!

I purchased 2 tickets (sec c, row q) for Chris Isaak at Isleta Resort and Casino on May 10th on Vivid Seats on April 12th. I discovered the tickets I received were 3rd party resale (scalped) originally purchased on eTix for $50 + $3 processing. I visited the eTix site and confirmed I could purchase tickets in the same section and row for this price. Vivid Seats charged $82 per ticket, plus about $35 per ticket in service and download fees. So total of $234.16 instead of $106 on eTix. As you might imagine, I feel like I was ripped off. Definitely going to shop around for future concert tickets rather than just buying from VS.

Vivid Seats is always my go-to. I have always recommended Vivid seats to a friend. All of the components on Vivid seats make this a great app. I love the Game Center on the app where daily quizzes show up. This always makes me come back! Great stuff! One thing I would request for vivid seats to incorporate is a 360 virtual view for the seats in all venues.

I have never had problems with you guys, I have used this app for years now. And yesterday 4/15/25 I ordered 2 tickets separately because you guys only had 1 ticket options or 3 tickets. I bought the 1st one went perfectly fine, went to go buy the 2nd one and still today 4/16/25 have never received the 2nd ticket. My account was charged. Very disappointing.

Awesome prices and easy to buy and navigate to where you want to sit and what location. I would definitely recommend buy tickets to any sports events or concerts. The other websites and apps sometimes have hidden fees. With Vivid Seats it tells you if there is not right away and what the price would be.

I will be writing a letter to Vivid explaining my horrible experience. We arrived at the ballpark early but were not able to attend the game because the tickets were never approved by the seller. After spending about an hour on the phone with a representative who tried to swap them for other tickets, we were still unable to receive any tickets and therefore, were unable to enter the ballpark to attend the game. I will be expecting a full refund.

Very easy to find and buy a baseball ticket and found it later in my app ready to use. I also like playing the app trivia game and earning credits. Also have seven tickets banked toward a future award.

I Was having an issue scanning ticket for a while. Was stuck at the gate. Had to keep rescanning and trying again elite. Had to check history after while. It ended up working though. Good experience after that whole mixup. But the game and seat was pretty nice area. Food and drinks were amazing.

There was an error on the order and I noticed it immediately but it was too late. Due to this experience, I will never use Vivid Seats again. Will gladly pay more elsewhere. There should be at least a 12-hour window when you can modify the order. Especially when the show is two weeks away.

Easy and accurate app to use for purchasing tickets to any event. We've been using Vivid Seats for over 10 years now. We've never had an issue purchasing tickets. I highly recommend anyone to try it at least once and give it a try to an event. Our latest purchase was tickets to an AC/DC concert at AT & T stadium in Dallas.

Terrible. Your app gave me misleading information and the wrong seats for a ridiculous service fee. I will NEVER use VIVID again and have deleted the app. I intend to tell all of my friends and family to never use your service again. You are a joke of an organization.

I bought expensive tickets for a Broadway show through Vivid Seats. I was told the tickets would be delivered by email on the day of the performance but they never arrived despite my repeated inquiries. Ten minutes before showtime, I received an email saying the "tickets were no longer available." I received a refund for the ticket price, but that did not make up for the disappointment and the expense of making the trip to New York.

Vivid Seats was courteous and professional when I was sold fraudulent tickets. They were helpful and remedied the problem!

I bought parking pass for the government center in Boston MA, and when we left the parking garage it didn't work and I had to PAY AGAIN... So I will never buy anything else from Vivid Seats. I would like to be reimbursed for my parking since I had to pay twice

Great experience and excellent customer service! Will be using for all hard to get ticket events. Our seats were great and the process was smooth. If you’re going to a concert then you want good seats. With Vivid, I know my tickets will arrive on time and ensure me a stellar experience.

I called Vivid to report I hadn’t received my tickets. Rep stated I should get them 2 days before concert. Two days before concert and a 7 hr drive to concert, I called again to report still no tickets. Finally I got someone to share with me that I had to download SeatGeek to get my tickets!!! There I was waiting like an idiot for days when all along my tickets were sitting in seat geek!!!

I would recommend Vivid Seats to anyone. AC/DC was the most best experience of a lifetime man. I love the concert. I will never forget it. Year 2025 will forever be in my mind. Tears are falling for I am grateful I got a chance to have this everlasting experience.

I purchased tickets based on the seats that seller had specified on the listing. However the seller sent tickets with the seats located one row closer but much farther to the side (against the wall rather than closer to the aisle). Vivid Seats was not rectify the issue. The lack of due diligence on ascertaining the seller's listing against actual tickets is very disappointing.

The website worked just fine. Until I checked out and was hammered nearly $100 in fees for a four ticket comedian purchase. That is ridiculous. Also, you are not made aware of this price gouging until the very last step when you’re ready to hit the submit button. My days of doing business with Vivid Seats may be numbered.

I purchased tickets for a baseball game that was to take place at Thunder over Louisville, one of the largest fireworks shows in the United States along with a air show and a concert. The air show fireworks and concert were all canceled but because the baseball game was not canceled, the tickets were not refunded.

I would not use this service, they allow their sellers to rip off the buyers. I purchased tickets through their ap, and these tickets ended up being duplicates that were also sold to someone else. When we got to the venue and scanned the barcode from Vivid’s email, the tickets showed that they had already been scanned by someone else and we were barred entry. Customer service at Vivid said I could file a complaint, but that they do not offer refunds, so we had to buy 2 new tickets and just eat the loss from the tickets we bought from Vivid. We now use Ticketmaster.

Hi I purchased Yankees tickets for 1:35pm game. By 1:35 I did not receive my ticket transfer. Started a chat with support (call did not work) who said they have to reach the seller first then internal review before providing options. I kept asking for replacement tickets since I am waiting outside the venue and the game already started. After 30 minutes the support rep says I’ll receive an update in 3-5 days and no replacement tickets can be provided since the game started. 3-5 day resolution doesn’t help me outside the stadium! I purchased new tickets off Stub hub, received transfer, entered stadium and missed 2.5 innings. Had the support person said upfront no replacement tickets can be provided I would have bought different tickets and continue chatting inside the stadium instead of waiting outside.

When opening my tickets in app, it said show started at 8pm, but it actually started at 7pm! We luckily were getting there early anyway, but it started 5 min after we sat down. Just a heads up to check the times on your app. We would have been devastated if we missed any of the show.

I was trying to purchase Dodgers tickets for Sunday but instead it populated tickets for the game on Saturday that was more than half way through. I was not able to attend and spend $238. I have purchased most tickets through Vivid seats but I will be switching to Gametime moving forward.

The tickets I purchased from your website were double the price of what other people paid that were sitting next to us. This is unacceptable! This is stealing! I will never purchase from your website and will share my experience with everyone I know. I called and they did not offer anything to me. Very dissatisfied.

The wrist band showed up loose by itself in a FedEx bag with no typical Coachella boxing or goodies or pageantry as it normally customary for this event. Just a loose wrist band. Additionally Vivid did not send conformation email at purchase so when I had to resell the band I had to login to the app and register in order to locate the order details I needed to provide to the buyer. I’ve enjoyed purchases from Vivid in the past but would not purchase Coachella through this site again.

Never had a chance to see the total cost before paying - And of course it was higher than the sum of what was shown because fees were added. Then had a hard time getting tickets - Never got a transfer email but luckily they were in my ballpark app. StubHub and SeatGeek user experience is much better.

I bought tickets but I guess they didn't actually get bought. So I went back 10 minutes later and I bought the same tickets and they were more expensive significantly. Not sure I'm going to want to use your site again after that. Literally 10 minutes later and the tickets were much more expensive! And this was after I confirmed that I was buying the first set? I don't know how that happened.

Tickets arrived on time and was an easy transaction to download to my phone. This was my daughter's 1st concert, DYLAN SCOTT, and she couldn't have been happier! The venue "HISTORY" WAS PERFECT! Up close or lay back, stand wherever you like with the general admission ticket. We had a blast!

Buying experience was great!!!! But I had to wait a couple of weeks to receive tickets after purchasing and I feel that should have been explained or somewhere in written rules and guidelines. And then after the event was cancelled they still was saying it wasn’t each time I called even after sending them the email I received. Need a better refund process.

I visited a friend in another state, bought us Juvenile tickets the day of the concert, we find out it’s rescheduled! I don’t live there, so I can’t attend anymore when purchasing the tickets, I didn’t know that if an event is rescheduled, you still have to keep your tickets or resell them which you guys guarantee the reselling of since in my case I can’t attend. My tickets still haven’t sold and I have way below market suggested pricing so now I’m just out of $300. I got no help from customer service and the concert just been rescheduled again so if I did sell them some else would probably be giving the same review as me.

I had a hard time locating the ticket. Also the wait time for the ticket was crazy long. I finally found the ticket right before I got to security to get in the game. Do better. This was extremely frustrating trying to navigate all the emails and which one had the link I needed to get in the game.

Upon attempting to enter the event and access the tickets, I received a message indicating that the tickets may have been recalled or cancelled. I was still charged and I am seeking a refund. I sent an email as well but have yet to hear back. I am hoping to receive a phone and refund as I had to purchase tickets through the box office.

App isn’t bad however fees per ticket that are 70% of the actual ticket price is criminal. Pass on VS going forward until a realistic fee is implemented. Ticketmaster fees are actually less. Just not worth it. See picture for proof, there's not much else to say unfortunately. Just sad.

$20 for a $10 parking spot for the Jumbo Shrimp game 13 April 2025. What a rip off. Won’t be using Vivid again. Drove up to the parking lot and signs everywhere say $10 parking. If your fees were more reasonable, I wouldn’t feel like I got ripped off, it would have been ok.

After purchasing the tickets, Vivid Seats called me confirming and said the tickets would be in my email within the next minute. The tickets never showed up, they were waiting approval from the seller. 30 minutes later and now late for the event support finally let me know the seller declined to sell them even after I had already purchased them. The customer support person was able to get me tickets which were worse than my original tickets that I purchased. Terrible experience. If a seller has their tickets listed and somebody purchases them, the seller should NOT have an option to change their mind. I had no option for refund. Vivid support simply bought me tickets which were worse than the ones I bought. 0/5.

Purchased tickets for Rangers Mariners game. Great seats, easy to find what I wanted using the app, tickets sent to my email for verification, process very seamless, with very little additional work but to verify and create a password to receive. I added them to my calendar and used this processing at the gate for entry.

Immediate delivery and no issues encountered. Will definitely purchase future tickets from here! Best price for a great seat! All other online sites had higher fees than Vivid Seats. Thank you so much! Highly recommend.

Sold parking ticket that was too far to walk to the venue. Requested refund before event and customer service couldn’t figure it out. Bought ticket to event on Vivid. Vivid should have only sold parking tickets that were within walking distance to the event they were also selling tickets for.

The tickets I paid for were not the tickets that were sent to me. Fortunately. The manager for Mo Amer program was kind enough and seated us. They also mentioned that they have been having problems with Vivid Seats and you are or scamming and charging people for cheaper tickets and giving them the wrong seats. I will not be using this website again to purchase tickets.

Very disappointing to have spent 45 minutes prior to the show trying to receive the tickets only to not receive them until 20 minutes after the show started. There should be some sort of refund involved. Called multiple times, exchange chat messages, and nobody seemed to know how to help. Tickets should be transferred immediately post purchase.

The experience of using Vivid Seats was excellent! We planned to attend a concert at an out of state venue. The process could not have been easier from updates and being ready for easy access to the concert. Vivid Seats made everything simple and accurate. I have used other sites but this one has been the easiest to navigate.

Used Vivid for the first time. The whole experience was good. Zero issues choosing, purchasing, obtaining and using the tickets. Even with the fees the total price was comparable to other places I’ve used and regularly use. I will definitely look into using vivid for future events. I’d recommend vivid to friends and family.

I bought tickets for two separate events and never did get my transfer confirmation email. I had a lot of difficulty with that but when I called the lady on the phone was able to get things taken care of pretty quickly. I’ve never had that trouble before, but I’m certain I will use Vivid Seats again.

I was a little nervous having not purchased from Vivid before and definitely nervous about not receiving out tickets immediately upon purchase. Transaction was super smooth. Purchased 6 tickets for Chris Brown in Houston when he comes 9/8. Purchased on 4/3 and already received Purchase tickets on 4/11! So far so good and excited to see Chris in September!

He sent me two tickets for a game, and they took 30 mins to arrive in my email. During that time neither he nor I could access them and J had to purchase another set of tickets and waste $100. I will never buy tickets with you all again unless you can refund me the extra $100 I paid for two Marlins tickets. Absolutely ridiculous.

Great experience overall. Got the tickets cheaper than other places, includes the team's website. Got my tickets, electronically within minutes. Easy use when accessing the tickets and when scanning the tickets at the game as well. So, I saved money and fast transaction. Win, win situation. My son enjoyed the experience as well.

Thanks for the opportunity to attend for me what is the biggest event in Winnipeg! Jets Whiteout Hockey for the Stanley Cup. I was shocked at how transparent the process was and and the value for dollar was amazing. I haven’t been to the event yet but I know it’s going to be one to remember. Thanks!

What a horrible experience. I paid. It charged my card and I never got them delivered. The app kicked me out. I logged back in and it doesn’t show me I paid for tickets. Never ever again using you guys ever again.

My cousin and I had attended the Rauw Alejandro concert and we both had such a great time! The event helpers and the app made it very easy to find the parking garage and it was a breeze finding our way to the floor seats entrance, when we entered the arena we were escorted straight to our seats for the concert. Will definitely go to future events.

We’re not sold legit tickets. Would not scan at the door. Would like a refund. Was on the phone with customer service and it improved nothing. I then had to purchase additional tickets to get into the show. I will leave a terrible review and am never using this service again if not refunded.

I purchased last minute tickets to a Las Vegas Golden Knights game to go with a friend whose plane got canceled. We got great seats at a reasonable price. We had a great time as always. Your site seems to have the lowest prices and has yet to let me down. Will continue to use this site for all my tickets.

The information didn’t tell us that you can’t see the game from the VIP room. No point buying tickets in this area for a basketball game. Also it was not clear that you also needed to buy a seat ticket as well - means there was extra cost. Will not be buying from this website again. Will definitely not recommend this site to anyone either. Extremely disappointed in the purchasing experience.

I recently bought tickets to a Lakers game. When getting to the venue I was told that my tickets were not valid to go in. That what I bought was a pass to go into the Lexus Club and that I needed to buy a separate ticket for the venue. But I thought that what I bought was a ticket to see the game but it wasn’t so I lost out on the money that I spent on the passes and the game.

So helpful and fun! Marissa, Jamie, Erin, and John were amazing—super generous when we had no shuttle pass. The ticket pickup spot was a blast with music, good vibes, and fun photos. Highly recommend buying tickets through Vivid. Great experience overall—Would absolutely recommend to anyone looking for a good time! Definitely would recommend.

Day of game I logged on and was able to find the perfect seats at the perfect price for my family of 4. We had an awesome time and really enjoyed how close we were to the court. Easiest process for purchasing tickets to an event. Parking pass was available as well at such an affordable price and we even parked close to the event without having a hike to get in.

I’m honestly so disappointed with Vivid Seats. I received what felt like a million emails from them, but not one actually had my ticket. I stood outside the venue for nearly 30 minutes trying to figure it out, only to be told that the ticket was supposed to come from Ticketmaster. Why wasn’t this made clear ahead of time? The confusion and poor communication caused me to miss the beginning of the concert I was so excited about. Super frustrating and honestly took away from the whole experience. I expected better.

I didn’t get my tickets. Customer support refunded it but the customer support chat requires that I message every 2 minutes and not getting my tickets is an absolute drag. Not to mention processing fees are still a thing which sucks.

Where to even begin. Everything about this ticket buying experience was a total shat-show. Would never ever ever buy tickets from Vivid again. They resold my tickets without asking. The site is glitchy as all get out. Basic obvious features don't work or don't exist. Just a pathetic company all around.

When I bought my tickets for Shane Gillis the diagram showed 3 tickets available on the floor section 3 row 4 2-4. For $125 each. When I got my tickets transferred the seller from SeatGeek they were club seats. I didn’t make a mistake and I would have never spent that much for club seats. I think something happened and wasn’t told. I’ll never buy from Vivid again especially the online service tannaram didn’t care and showed that.

I have ordered tickets through Vivid Seats many times and have never had a problem. There are never any hidden fees, tickets are delivered in a timely manner, and the website is so easy to use. I get what I ordered and there is no problem when I get to the venue.

Vivid Seats was super helpful, even though I had a few bumps along the way. I’m away on a trip and their support team came through and made sure I was taken care of. I was even able to pick up my order nearby. Grateful for the help—Will use them again!

Had a great experience, went in, they found me no weight, as smooth as it could be had some extra items on the side for festival goers couldn’t buy my ticket because the seller didn’t release it through StubHub, found this the day of the event and at a reasonable amount

I ordered tickets on 3/30 for a 4/12 football game. Three days prior I asked where the tickets were and was told that I’ll have them the day before. Less than 24 hours to game time, I was emailed to respond urgently. Called and was told that they could not fill my order. Again, less than 24 hours from kickoff time. Offered $100 off of the $170 order for lesser tickets that I could get for $30. This was a total bait and switch tactic. Awful service and will never use them again. Order #**.

What a quick and easy pick up process! I would definitely get tickets through Vivid Seats again. Coachella tickets were really simple to get and the checkout was fast as well. Book your next event through vivid seats now. We also loved the amenities/parking when we went to pick up our tickets

UMMM WHAT! Best service ever!!!! They were amazing, smooth, fast, no line and they even had glitter! Love these guys, thank you for taking care of us. The people working were very kind and made us feel at home. They hyped us up and shared accessories. Thank you, thank you, thank you.

The staff were very friendly and efficient in helping me get my ticket. They had refreshments and I would use them again! John, Erin, and Marisa were great! Super fun individuals and made the process so smooth. :) I thought it would be a long process but that was not the case. Had a great time chatting with the team and they made me feel at home in the cool air conditioning on a hot hot hot day.

It was super easy to locate and get my tickets very quick service, super nice people as well they helped us out. Overall, it was a great experience. I would recommend to all concert & festival goers who want to find the best tickets, especially sold out tickets, this is the place to get them.

The overall experience was easier than I anticipated. Once I figured out how to retrieve my tickets, which meant I had to go to another website, then download them, and then screenshot them, all was perfect. I’m sure part of the challenge was I had not used an iPhone for Vivid Seats.

I loved my experience. Everyone is so nice and so helpful, I had a great experience with BiBi and she was so sweet. I loved all the effort they put into everything, it made me feel so special💚 They had so many cool stuff they offered, will definitely be doing this again

Best ticket experience. Great staff, air condition and no lines. Easy parking with no issues at all. The signage was excellent and the staff were ready for us explain to us how to put on the bandannas. The hotel provided great parking for my campervan and there were absolutely no issues with buying is the only problem was that we were a little bit unsure about where to get the tickets but this was confirmed with the phone call.

Always use Vivid Seats for Celtics tickets and have never had any issues and I love the reward program! Great experience so far using the app for 3 plus years. Some of the best prices around. Fast and easy checkout process and my tickets are always deserved with no issues.

Vivid Seats does not treat you fairly. I have had a credit with them for years! I cannot get Live Chat to resolve my issue. They don't connect with a live agent. Alicia Keys was canceled because of COVID, and at first they were not going to give me my money at all. After more than a year, I was awarded a credit. Now, years later, I still cannot see the money in the system to use my MONEY. Buyer be aware!

Our seats were double sold. Someone else had our seats, even though we had tickets for the same seats. Fortunately the usher was able to reseat us at a sold out event due to some no shows. We were very upset at this occurrence and surprised that a computer would make this mistake.

The lady when we entered was so sweet and immediately greeted us. She had other people also observing to make sure that the process went smoothly which I appreciated to make sure there were no mistakes during the exchange. They asked for my ID and were super nice asking if it was my first time at Coachella and asked about who I was most excited to see. Overall it was a great experience

Marissa & John were amazing!! They explained everything very helpful. I felt very welcomed! And the new swag is so cute!! Bags, fans, thank you so much for all the attention. Customer service is so important and they executed everything so well! I can’t explain how nice people elevate the experience so much more negative people bring the mood down and positive people bring the vibe up! They did just that I’ve been looking forward to this weekend for so long and everything is going so perfectly, including this, thanks to them.

The listing information did not disclose that the tickets couldn’t be picked up until 7 am day of event. The gate opens at 7 am and (as a prior masters attendee, I know) in order to get high-quality seats around the greens, visitors must get to Augusta at 6 am. This pick-up time made my 10-year-old son's experience far inferior to what I planned. If I could give you 0 stars, I would as your listings border on misleading given the lack of this important information.

No help thus customer service sucks. I can’t access my baseball Marlins tickets vs Washington Nationals. The game is tonight. Spent over $211 and I’m unable to get the tickets accepted because my email doesn’t match according to the app. Please get someone to send assist with getting these tickets on my phone to be available to show at the event entry gate.

I was extremely satisfied with the ease of ordering and Receiving the tickets. Ordered twice in 4 months and absolutely no issues. I been ordering from Vivid Seats now for a few years. I have purchased tickets from other agency but they were to confusing. Price is compatible to other sites as well.

The app did not work and I was unable to access my tickets and missed the game. I tried multiple times to access them with no luck. I have used other ticket apps in the past and never had this happen. My friends and I were very upset. Extremely disappointed with my experience.

Thank you so much! The fanny packs are very cool. The service was great. I really enjoyed the bounce house in the waiting area. The bandannas and fanny pack will come in handy at the festival tomorrow. I hope Vivid Seats employees have a nice Coachella festival and get to see some of the shows is it is and it's for two hands. I'm not being very good. Sometimes these places. All right, we got probably know this is registered but is there anything either number on them? I think there's numbers on them too. I don't even know how to put them on.

I purchased tickets through Vivid Seats and it was a very pleasant experience. The tickets were very reasonably priced and easy to secure once my payment went through. The tickets were delivered through Ticketmaster and arrived very shortly after my purchase. Vivid Seats kept in contact throughout the entire experience.

What an Awesome team, thank you for the simple pickup process, my weekend has been saved thanks to you guys! Looking forward to using my ticket after searching for one for several hours. Can’t wait for the Misfits, Missy Elliot, and even Lady Gaga ;) ha ha ha 😍 😃 🤓 🥸 😎 🤪 🙂‍↕️ 🥳 🤩

Everything is easy to use and got my tickets fast just wish they had the map view for seats prior to purchases. So you can see where you are in the row. Other than that the experience was pleasant and definitely will be using to book again.

Hello, I would like to share what I experienced today with Vivid Seats. I asked about whether my seat is VIP. They quickly respond it. Additionally, They tried to resolve my issue even my connection is not good condition. I received the email even I had disconnect with them. I do appreciate it.

I paid a lot of money for my tickets (not to sound like a dick) and my tickets were double booked. Someone else kicked us out of our seats and we got moved to a spot with a worse view. We were not reimbursed in any way personally. I think there should be a bigger effort to prevent things like this from happening, especially after paying for a money back guarantee.

Purchased a ticket to Chris Brown for September 27th of 2025 on Monday April 7th of 2025. I am trying to sell the ticket back to Vivid or the seller and it won’t let me. You guys charged over $100 just for the service fee. Ticketmaster had the same ticket and closer seating and spent only half of what I paid with vivid.

Reasonable pricing and easy to access simplistic and simple wide range of shows and usable interface and programming. Easy on the eyes and not frustrating like most apps and ticket sites. Great customer service and little to no issues with ticket transfers.

I took my two boys to the Devils game for their birthday and they loved it. Me and my boys love ice hockey. We also love the New Jersey Devils. We try to see at least one or two games a season and I like using Vivid seats. It was Great.

I absolutely loved that tickets were so easy to get and were readily available to download to my phone after purchase. It was an amazing concert and definitiely will buy tickets from vivid seats again. We saw Disturbed, Daughtry, and Nothing more. It was overall an amazing experience and Vivid seats made everything so easy. They also sent emails as reminders and had easy access to pull up my purchase history.

I go a game and was on time limit to park my car and go to see the game with my family. Was waiting for 30 minutes in the cold outside with my family to clarified the ticket that didn’t work Was end up to pay $100 to park the car and be on the phone on international call for over 10 minutes that cost me $23. Bad service. You will hear from my lawyer.

Horrific experience with customer service team and very rude communication of the terms and service agreement from the Vivid Seats representative. Never given clear guidance or assistance during any of my multiple calls to the support line which has led to me both losing money and not being able to attend the event due to a death in the family and extremely poor customer support.

The amount of time I had to decide on tickets was great, the ticket price was good as well. I liked that sorting had many options. However the fees were very expensive and not possible to see until way into check out. I would have liked to know the fees prior to putting in my card information, or known when picking the tickets.

I made a purchase with Karma.. After getting approved for the ticket went to purchase ticket. They were gone. But Karma still charged my account. How does this get fixed. Who do I need to contact for a refund. So I had to reorder ticket and pay for tickets again.

Vivid Seats offers an exceptional ticket-buying experience with a vast selection of events, from concerts to sports. The platform is user-friendly, with clear pricing and seat views, ensuring confidence in every purchase. Fast delivery and reliable customer support make it a top choice for seamless, enjoyable live event access. I hope to be able to go to the Lexus club again in the future.

I purchased a ticket in excrement and I didn’t realize till after the purchase it’s 21+event! I’m not 21 years old and I bought this ONE ticket $798 after tax. I am very very upset and I spoke to over customer service person and she did not care one bit. This is the worst place to purchase tickets unfortunately.

Missed my event due to never received the tickets. Spent an hour and a half on the phone with customer service until they informed me they had no way of getting my tickets to me. I am incredible disappointed and upset with the way the website and help chat were operated. And the fact that I received no tickets is crazy. I never received the email from the seller with links to accept my tickets. I checked all email folders about five times during the time I was waiting for tickets, while I was on the phone with customer service. No email exists in my inbox with tickets.

Overall, it’s a good site. Prices are better then other sites and usually there is prompt ticket delivery. Definitely recommend for getting tickets from them. However, if buying within the same day of an event be advised that ticket delivery may take a couple hours as they are from other sellers.

I could not attend the event and contacted customer service at Vivid to try and sell the tickets. They told me I couldn’t post them and told me to try to sell them to a buddy. Lost $400. Try this only as a last resort. If you get into a bind they are not going to help you. Very unprofessional business. The tickets could have been uploaded for someone to buy but they refused to help in any way.

Vivid Seats refused to give me a refund or to help in anyway when the Bret Michaels concert I had purchased tickets from them was postponed indefinitely. It was explained to me from the event venue that they would not work with them either. I had spent close to $400 and can’t get my money back after I had found another concert closer and less expensive. Never again!

Vivid Seats is my favorite place to purchase event tickets. I always have a good experience and have never been ripped off. My tickets always arrive quickly to my inbox. I also love the stamps you get as rewards for purchasing. Definitely makes you want to keep coming back. Thanks Vivid!

I had a great and easy experience purchasing tickets off vivid seats! It was effortless, the fees were pretty minimal and the ticket transfer was very quick! I want to thank all the people behind the scenes making the mobile ticket transfer as quick as it is. Thank you so much.

I would definitely buy again. I'm recommending this to everyone all my family and friends. So affordable, I ordered at 2:10 pm and the tickets were asking to be accepted in my email and in my Ticketmaster account at 2:15 pm. Absolutely love this app. Was scared at first but I will be purchasing again!

I was sitting at the Crown semi finals with 3 minutes left in the game. I went online to purchase tickets for the finals. And they showed availability row A seats 1-7 for $150 each so I purchased two of those tickets. Three hours later I receive two tickets via email for row A seats, 27 & 28. That’s not what I ordered and when I called in, nobody would help me, completely missed representing what you guys offer. I will not be using Vivid tickets again.

Your website states buy 10 tickets and get the 11th on us! Which is untrue. I bought 18 and I only got $47 credit. And I paid over 230 for each tickets. So I think it’s a lie and false advertisement and you shouldn’t have that on your site if it isn’t true. I have purchased MANY tickets before and this is very disappointing.

STAW AWAY FROM VIVID. As a business owner. This was the worst experience buying tickets in my life. I was trying to take my dad and wife to see the colts play the ravens and it showed me the colts stadium colors and then sold me tickets to Baltimore and they told me they wouldn’t do anything about it!! Why not offer me seats to another game even if I have to go to Baltimore or even in store credit? I’m terribly disappointed and I’ll go to ticket master or any other company other than Vivid Seats now and if made right I will take this review down but if not it stays forever and you know they didn’t make it right. **. Gage auto.

Easy process getting my tickets and ever site I looked at this was the best price! I will definitely go through Vivid Seats again when looking for tickets to a concert or game! I highly recommend to everyone! Overall I was very pleased. Thank you Vivid Seats.

I always buy from Vivid Seats. The deals are always great and I appreciate the rewards program for discounts. I always recommend them to anyone for any ticket purchases. I will absolutely continue to use Vivid Seats for my tickets as they have always been the best option in my opinion.

As a single Dad who works a lot, Vivid always gives me the ability to find something fun and affordable for myself and my children to have fun and show them a great time out in the town with Games and shows. I love this site. Thank you for giving us the ability to have fun with a great price.

Agent was extremely helpful with the transfer of my tickets to complete a sale. She reviewed my order and was able to assist me with what the next step would be for an additional order that was pending. She remembered having helped me previously with setting up my tickets and parking passes for resale when I was going to be unable to attend the event.

I had purchased a ticket to an event that happened last night, April 4th, 2025 starting at 8 p.m. At around 4 p.m. I received an email where it stated that my ticket wasn’t valid anymore on the app. That I needed to call support. I called and texted support as soon as possible, and nothing happened. By the time I was commuting to the venue, I got an other email where my vendor lad linked my new seat. It was next to the one I purchased. I finally got to the venue, and when I was at my row and section, I realized that there was a lady already sitting at what was said to be my new seat.

The best and cheapest tickets last minute. I was scared because I couldn’t find any tickets, but then I looked on this site and found the perfect tickets for me and my friend. I was skeptical at first because I’ve never used this company but it was my best decision this time.

Tried 3x to address issue with live chat. When we’d get to the point where I’d entered all info (email, order #, etc.) and chat confirmed order, it would restart the chat without addressing the very direct issue. Called customer service, waded thru a long prompt menu. Still no resolution. Really, really horrible customer service. I will not use Vivid again.

Transaction went smoothly, ticket location previewed exactly as the real experience. Using the app from purchase to stadium entry posed no problems and went very well and easy. The ticket price is posted but the final total price comes later in the transaction, which I like to verify before my purchase. Having additional fees reflecting the total cost posted sooner in the transaction would be helpful.

Customer service had no idea what was wrong. Ticket sender was not listed in emails. Customer service told me to sit tight. Was also told that Customer service needed to educate me on the process. Will not use Vivid Seats again. 4 total hours on virtual chat with Vivid. Kicked out several times and had to reinstall chat. Just a total waste of my time. Should not be this hard. Never have had this problem with getting tickets with other sites.

Great ballpark atmosphere! Went to go see my Yankees on the road. Went with an old friend of mine from college. Like to visit new MLB ballparks in the future. The fans were great and the experience was awesome. Tickets were delivered on time shortly after purchase. Will use Vivid Seats again for my next sporting event.

I wanted to switch sections to be closer to the stage and pay the difference. Your response was to sell my tickets to a friend and buy new ones… I think the automated chat doesn’t understand what was going on or that just a ridiculous policy.

Been using Vivid for years now. It is always straight forward and simple. You purchase on vivid and usually within a few minutes to an hour you’ll have your tickets transferred to you from the seller. There’s a few competitors out there but I think with the value stamps given every time you get to 10 tickets purchased it’s a no brainer.

You did not have a seating chart and a way to choose your seats. They were all the same price in the row I chose, BB. I bought 2 tickets and left it to your computer program to choose the seats. I would have thought I would get the best seats available in that row, BB. I received seats 25 and 26, the worst seats in the row. All the seats 1-19 were empty. Since so few seats were sold for this tournament, I would have thought you would want the best experience for all that attended. Since I did not have a team in the game, I came to have a great experience.

Using GPS we drove round and round and could not find the parking venue. We did not use the parking we had already paid for. We had to pay to park at the Buell Theater where Shen Yun was playing. Money down the drain. Will not use again! Buyer beware!

DO NOT USE THESE GUYS. SCAM ALERT!!!! I LOVE GOING TO SHOWS AND VIVID SEATS ALMOST RUINED THE ENTIRE SHOW. I received my parking pass for an extremely crowded event 2 HOURS AFTER IT STARTED. My girl had to find a quick parking spot and pay way more. Embarrassing. No response.

I purchased a parking pass and the location was nowhere near where it was described. I paid over $120 for something that I could not use. The agent I chatted with refused to offer a refund and said Vivid is not responsible but the venue. What can be done to rectify this poor service? I frequently use this app for my ticket purchases.

I am requesting a full refund. I took our ticket purchase to the SF Giants box office and they could not find my tickets, they were under someone else’s name. I had to purchase another set of fifteen tickets for our group. I called your customer service and they said it was an issue with the MLB app. MLB said it was your issue and the box office confirmed that.

Ticket price was listed at $17.50, when I checked out it went up to $35. I reached out to customer service and they pretty much told me to go pound sand. Very disappointed and will probably delete the app. Have had it for awhile and the fees are absolutely ridiculous but this sealed the deal.

My wife and I plan on going to the Eagle's concert in Las Vegas Nevada. Unfortunately, and sadly, she passed away three weeks ago. I tried and tried to sell my tickets through Vivid Seats and through Ticketmaster to no avail. Nobody was any help. The tickets went to total waste. There needs to be an easier way to resell tickets.

It was fine, however I didn’t know I needed to log on to Ticketmaster to pull my ticket up. It would helpful to know that when purchasing tickets. This was my first time buying through Vivid. I normally go through ticket master but overall I was able to get my ticket.

I spent an hour with your customer service trying to find my tickets and ended up being late to the show. Appalled at how complicated you made it and heartbroken that my daughter didn't get to watch almost half of the show she's waited all year to see. Do better. I will never use your service again. Zero stars.

I purchased 6 tickets to the OU softball game scheduled for friday afternoon. On thursday at noon the game was cancelled due to weather. They later moved the game to thursday evening. We live 8 hrs away and had flights and hotels for friday. There was NO possible way to attend the game with 6 hrs notice. YOUR company refused to give me a refund or credit. In addition, I was told I could not list the tickets for sale because it was same day. This is horrible customer service and I will not use your company again! Your company ruined my father's 80th birthday.

I was very disappointed, my view of the 2nd stage which would have had a closer perspective to see the performer dance, was blocked by the lights attached above the sound control area. I could only see the performers legs. Very expensive seats to experience that issue. I was not told that there would be issues or partial obstruction to the stage area.

This was my first time attending a concert at Lucas live at winstar, it was a great experience. Loved everything about it. This is my second time ordering from Vivid Seats, never had an issue with my first time getting tickets to see the Dallas Cowboys, with these current tickets to see Intocable I originally purchased row 100 and never rcvd it so instead I got row 300 isle k which was okay. It was an anniversary tickets. Overall it was good.

That's what they're supposed to do. I purchased 5 tickets for the Yankees increase end pirates game on Friday, April 5th and they were sent to my phone through the Vivid app. Unfortunately, vivid never told me that I couldn't get into the stadium with that and that I had to download another app. Or 2 or 3. I missed the first hour of a game I paid $800 for because vivid didn't tell me what needed to be done, and then gave me no customer service.