Vivid Seats Reviews

I had a credit that I told the broker I wanted to use; he said sure but I needed to first purchase the tickets & I did. He told me that he would transfer my call to the person who would credit the difference of credit to new purchase; however they refused to apply my credit to the purchase. So now I still have $142.00 credit and had to pay 138.00 for the tickets. This credit is still on my account as well as the purchase of 4 more tickets. So I was lied to and it cost me paying again for the tickets.

The purchase and tickets were good. The price was a bit high for the seat location. The description of the seats was not excellent as described, but the seats were ok. We have always had an easy ticket transfer with no issues. The hidden fees that are not known before the transaction should be disclosed prior to purchasing instead of after the receipt is given.

The customer service representative, Mitch (not sure on spelling), was super helpful with making this purchase over the phone. I'm very satisfied with the service that she provided. I was able to get the seats that we needed very quickly and easily. I will definitely use Vivid Seats again. Thank you!

I came down with Flu A. My daughter & I both attempted to resell my ticket on your platform. The chat was no help. The website was no help. The app was no help. Now I'm out $166 for an event I could not attend. It seems like you could streamline the selling process so that a teenager or a 40 year old could figure it out.

I purchased New York City ballet tickets in the centre of the row in the front row. I get a call the day of saying there is an issue transferring my tickets and I have to do different seats. The seats offered to me were in the second row, not center. I was willing to pay extra for the centre and first drove so I could thoroughly enjoy my experience. However, the entire experience in process was ruined because of this.

I was trying to get a refund for the show that was cancelled on the 14th at the auditorium, whereas the artist was not able to make it due to the weather and therefore I should get a full refund for the two tickets that I purchased in that amount.

The concert was awesome. But the seating was horrible for the price. The entire row was packed but the row behind me was completely empty, and the row in front of me was empty as well. Next time I will look for better pricing and better seating. Not receiving the tickets until the day before left me stuck with the seats. Maybe could have sold them if I had more time.

Overall flawless experience with buying tickets off of the app. Only one problem one time. I went to go see one concert the front bottoms. The tickets wouldn't come up as purchased in the vendor app like normal. Ended up going and proving to this box office that these tickets were purchased and that I should have them. He looked them up in his computer and yes I had. But it wouldn't pull up in any of the apps. Problem solved we had a great time. But nobody had ever experienced that problem before. And I never got my 4 stamps from that incident.

Yes, I would like to get in contact with the promoter. The concert was very unorganized and not only was the main singer not there Barbara Mason. There were other singers That were not there. They were replaced by singers that we didn’t even know and people just singing songs that belong to the real artist very unsatisfied with the concert and would like to know what I have to do to move forward or some kind of compensation or refund.

I could not retrieve my ticket therefore I'm out of 146. I wish I would have been able to speak to someone personally therefore very very very unsatisfied. I have used you guys in the past everything came through but this time for some reason it did not therefore I have to pay for a ticket at the door. Once again very very unsatisfied.

I had a great person. I’m not very computer knowledgeable. She was wonderful. Patient and very friendly. She spent a long time with me. I’m so grateful. Big thanks. 😊 I would recommend her any time. Thank you thank you thank you. She helped me download apps and a lot of other things too. A big huge thank you.

We have been using Vivid Seats for at least 5 concerts within the past couple years. I will always use Vivid Seats! It is so user friendly and always gives recommendations on what I might be interested in according to past searches and concerts we have attended (which always helps because I can see concerts coming to our area)! I have never experienced any problems and will keep using Vivid for all ticket needs!

The Customer Service Rep was pleasant and helpful. I had a question on the online app and she helped me. She tried to find the most economical option for me first. I was more interested in being close because I didn't want to walk in the rain from parking to the venue. We found a good option, although pricey.

Bought tickets through here and they were cheaper than other places, hands down best concert ever!! I would recommend this site to anyone I know and will buy tickets from this site from here on out, if you know anyone that needs concert tickets or any tickets I would 100% recommend.

Fast and easy to use website. Found Beyoncé tickets, downloaded app and my tickets were sent to me within 48 hours maybe even less than that. I used my personal credit card info to buy the tickets. Seat guide was clearly shown. I like that the website was easy to use. I have no complaints about my tickets purchase at this time. I just hope my information was kept confidential such as my personal information like my credit card information. Would recommend this site to use as I did for activities such as concerts.

The reservation process was easy and very well organized to keep track of and save the reservations. For these purchases, the event dates are for the upcoming summer months and the tool indicated that I would receive my tickets in email a few days prior to the event. So, I hope this happens and I'm not looking for my tickets the day of the event because they haven't been sent to me!

Melvin took his time to answer all of our questions and was very polite and patient with us. He was very professional too. We kept him on the phone with many questions and he did not make us feel rushed. I even conferenced in a friend who asked questions. Thank you.

Mel was the best. Got me the best seats as possible for the best price. Have used you guys in the past and it’s always been a pleasure. I will be glad to recommend Vivid Seats to anyone anytime. Looking forward to doing business with you in the future. 👍

In my opinion, Michaela is the only person that I spoke to out of six customer service representatives that knew what she was doing.. She was very pleasant and I was lucky enough to get her on day three again after my issue was not resolved. I still don’t have tickets, but she was able to help me file a claim.

I just purchased the weekend tickets for me and my daughter. Can’t wait to go in July. Tickets were pretty reasonable, no complaints. Looking forward to everything. Thank you for making buying tickets so easy and thank you for making it so convenient and cheap for people to get what they want if it’s concerts or sport events.

This was so upsetting. I had been going through depression and bought myself a ticket to an inspirational speaker to help myself. I don’t live close to the venue and it was pouring out. My ticket was not ever issued. Totally sucked. Vivid told me there was nothing they can do and referred me to AXS tickets, axs said the ticket was canceled and let Vivid know. I said I need proof I just can’t call and say that. They said you’ll have to battle it out on your own. WTH. I called Vivid back and shared. I don’t know what happened l, I asked for a refund and emailed the screenshot of my empty portal. The people were helpful.

Terrible, wasn’t able to park at parking lot except a refund soon! Zero stars will not used add again. I even called and they weren’t able to communicate. I ask a couple times and she wasn’t able to answer my question this is ridiculous. They make it almost impossible to get a hold of them. Not professional, waste my time and money

I found the process flawless..no delay in transfer. Payment process was quick and easy also. Your system is much better than Ticketmaster who I've had several problems with. Both my purchases were seamless. Maybe service charges could be a little cheaper. Other than this, I'd recommend. We'll see come showtime

I had an amazing experience great deal on the tickets as well as easy processing with the tickets. The price for the seating I got was really good. My tickets were transferred over easily. Just recommendation make sure to use an email you have access to instead of the Apple his your ID choice.

I need my money back for the concert and parking concert cancelled, I received an email that I will receive a full refund. I hope I receive it soon. I was highly disappointed because the concert got canceled 2 hours before the concert. Please send me my money back soon as possible, please.

My credit card was charged twice while ordering 2 tickets. I had to engage with 3 different chat people and 2 different live people before being connected to someone who could fix it. Glad it was fixed but your system sucks. I won't be using Vivid again.

Hey Brenda, we really appreciate your feedback about what happened with your ticket order. We spoke over the phone about your experience and were able to address your questions about what can cause these kinds of delivery issues, from release delays to sellers making simple mistakes. We're glad you were able to use the replacements that we found for you without any issues and that you had a great time at the show. We hope the information we provided about how to find some tickets with Instant Download or Instant Transfer delivery methods when browsing for tickets helped to restore that peace of mind that you needed from us! As always you can reach out to us at any time if you have any questions or concerns in the future.

I had a horrible experience with Vivid Seats regarding my purchase of Boston Bruins tickets. I bought the tickets over two months ago and spent nearly $2500. Unfortunately, I still haven't received the tickets even though the game is just a few days away. When I contacted Vivid Seats to inquire about the delay, they seemed unconcerned and assured me that "this happens all the time" and that I would receive the tickets. However, I remain skeptical as I have friends flying in for the game and currently have no tickets to show them. The fact that they've held my money for two months without providing the tickets is incredibly frustrating.

Bought tickets. Drove to the game and found out that they weren't transferred to us... Called and got a hold of someone after paying for parking and we're in line to find out we weren't getting them, ended up getting worse tickets for the same price and missed the first 10 minutes of the first quarter of the game.

I was a little upset when I first called in due to being told a concert was being canceled that I was en route to. I still haven’t received any notification of the cancellation. After speaking with the agent, my attitude was completely gone! She was very pleasant to speak with. Very pleased!

I checked the tickets through your website to locate my seat numbers, couldn't find them, so I called customer service. They put me on hold for an extended period of time just to tell me download the AXS app and pull it from there. Why was Vivid involved if I had to reach out to another service provider.

I called to get some clarification on how to deal with a gift. Maria was VERY helpful, she walked me through the steps to take. She also offered to help me with the purchase including offering a discount!! She made sure to cover all of the details with the purchase and waited for me to confirm that the purchase went through. She did a great job and I will purchase from Vivid Seats again in the future!

When I had trouble purchasing tickets online, I called the 1-800 number for assistance. The representative was especially helpful and confirmed all my information before placing the order. The rep also stayed with me on the phone to confirm I received my e-mail confirming my order. Very kind and professional. Highly recommend.

I looked at a number of sites for tickets and this site was easy to navigate and although the fee was a lot, I really wanted to see this group. I’d love to get a seat upgrade if available but I be used your site 6 times before and it’s always been reliable!

Despite a 12/14 purchase and calls the day before the MJ Musical event on 2/12, the tickets were never sent or received. I was called from Vivid and told to have my parents go to the Will Call Window to pick up tickets. The $340.04 tickets never arrived. I am in process of submitted dispute forms. So very frustrated!

My concert was postponed in another state. The new date hasn't been determined. I asked for a refund and was told no. Also, I never received the tickets, I was told the tickets will be delivered the day before the concert. I never had this issue with Ticketmaster. I Will never use Vivid Seats again.

Bought tickets and tried reselling due to family emergency and unable to attend event. Can’t resell through their site because they were electronic tickets. Trying to resell on my own but now feel stuck. Doesn’t make sense to buy through this site and then have no option to resell through same site. Next time I’ll use a different site, never Vivid Seats again.

We had trouble getting our tickets all day today. We spoke with a young lady on the phone about two hours before the show. She called the seller and we had the tickets within fifteen minutes. That young lady was exceptional! If I knew who she was I would hire her to work for me!

Initially, I communicated via chat which was not successful which prompted me to call to speak to a live agent. Leiner was great over the phone and helped apply my 10% discount after signing up as a new user. Moving forward, I recommend better communication via chat to better understand my needs similar to the same experience speaking over the phone.

I had bought my tickets for my uncle who is not from Canada and dreamed of going to the game. I was out of town and he had trouble accessing his ticket. This customer service representative Rebecca was so amazing, kind, helpful and patient, got us through the situation, best service over the whole I've ever had and makes me want to always use Vivid Seats!

I recently purchased tickets for Los Angeles Rams games through Vivid Seats. The service was straightforward and easy to use, which made the purchasing process smooth. I didn't use any rewards programs, and I would consider using Vivid Seats again if the need for more tickets arises. There weren't any particular areas that needed improvement during my purchasing experience. Overall, I'm quite satisfied with Vivid Seats.

I recently used Vivid Seats to purchase Philadelphia Eagles tickets and had a generally positive experience. The process was straightforward, and I received my tickets quickly. I've used Vivid Seats multiple times for tickets and find their platform easy to navigate. I am also a member of their rewards program.

Thank you for your service - it was great! Appreciate your help in getting us a group discount. Appreciate the friendly service. We were able to purchase ten tickets for our group. We look forward to buying from your platform in the future for group activities at our church. Thanks for your help.

The concert was amazing! The seats that I paid for were exactly what I was expecting when I bought them! I’m very happy with this purchase and the tickets were sent to me in less than 3 minutes! Super happy with this, I’ll keep using Vivid Seats!!! I’ve been using Vivid Seats since last year when I went to my first concert and it was amazing!

I pay To get these tickets 200 and some dollars for them. I got 3 tickets in the mid box 3 row a and supposedly it supposed To Be comfortable seats and they were very uncomfortable and for the price I pay too pricey and the experience it wasn't that great seats and the area Too small and too uncomfortable and don't recommend it and especially these seats or area for the price you pay it's not worth it most for sure my first and last time I come To these stadium and get some pricey as ticket and they were not worth it and the area it wasn't worth it for the price I pay very uncomfortable and unsatisfied. It was my 1st time in these stadium and most for sure my last one sorry... 😭😭

I had an issue where tickets I purchased were not able to be viewed even after I received the ticket transfer. The team reached out to me after seeing my review and corrected it and even upgraded my tickets to the best possible row in that section! Thank you to the social media team over at Vivid Seats! Came in clutch and got it handled 💪. Thank you.

Not able to log in and get access to tickets for this event and no support. It is possible to get a refund? The Michigan Purdue game was the event we paid for and unable to access tickets to enter the event. The Michigan support team was unable to support as this was not Seat Geek so please issue a refund. Thank you.

I purchased 2 tickets for the UK vs UT basketball game in 2/11/25. These tickets were never delivered. Charged 785.30 and they claimed they sent to different email that wasn’t mine. It’s funny how they had my correct phone number and email to verify my account when I called. I will dispute with credit card company and swear to never do business with this company again. I will also strongly recommend that anyone I know or reads this steer away from this company as they do not honor their buyer guarantee policy. Extremely disappointing experience.

I bought row A tickets on February 3rd for a concert in Philadelphia on Feb 11. We flew to Philadelphia on Feb 10. The morning of the concert, after we already flew in, we were notified that the seller didn’t have the tickets. We were offered row B - worse seats - which do not work since my children are short and wouldn’t be able to see. I don’t understand how you can sell tickets that are not available. Very disappointed and confused on how that could even happen.

It’s so rare these days to have customer service that is available 16 hours/day, that provides a live person with minimal wait, minimal phone prompts, and who can communicate clearly and understand all your needs. This was a GREAT customer service experience! The agent walked me through all options and processed my order with efficiency and professionalism.

When I tried to scan into the event I was unable to access the event due to another person using the same ticket 30 minutes prior to my arrival. I paid a lot of money for this ticket and had to scramble to purchase another ticket due to this. I don’t trust this website.

Chan was very helpful and patient with me on my purchase of my football tickets for my son's Parent Weekend at college. I would definitely recommend Vivid Seats in the future. Looking forward to a smooth transaction on the tickets are transferred as we get closer to the event. Thank you!

My customer service rep went above and beyond what was required to resolve my problem. He was patient, kind empathetic and courteous. You are very lucky to have him represent your organization. He thoroughly walked me thru the process step by step to list the resale and included review and explanation of the post resale process and options to adjust the resale price as needed to promote the sale. Respectfully Kathleen **.

We could not find confirmation online that the tickets we purchased would be together. We called in on the phone number and Franz D helped to confirm that our seats would be together and facilitated our purchase while we were on the phone with him. He did a great job.

I showed up to my event to find out my tickets were invalid and that Vivid Seats had sold them. Called the help line to see what was going on. The lady told me some issue happen. Really. No detailed information and exchanged my tickets with another set of tickets. She assured me these tickets were better than what I had purchased. That was completely false. The tickets I received had me and my son sitting behind the stage hardly able to see the stage. I bought my original tickets so myself and my young son can see the stage better. These new tickets completely ruined our experience and I shouldn't be charged for this customer service I have received.

Mariana was very helpful, I was unable to purchase the tickets online so I called and was able to purchase over the phone. The wait time was short and the whole process was very easy. Bought the tickets as a gift. Mariana was very nice, she explained how the tickets would arrive and how I could transfer them when they arrived.

After processing tickets for the Superbowl LIV, we waited for over a half hour for tickets to process, only to receive a phone call requesting verification (which with a large purchase I truly appreciate). As I ended the call with the representative I was told my order was processed. I just needed to wait for my email with the tickets. After another wait I received another call apologizing saying that the tickets I purchased were now sold and that they were going to upgrade me for no additional charge (also appreciated) but this entire process cost us the opportunity to see some of the game.

Excellent website and app to find great deals! I scored concert tickets on the app easily without any stress or hassle. Ticket delivery was almost instant and smoothly placed on my Ticketmaster account. Will deal again! Great place to find seats for events that are otherwise sold out. I am so glad I found this website after seeing higher prices and seats that were not as great on other ticketing websites.

Easy to navigate but doesn’t show seat #s, only shows available rows. Seat #s would be helpful. Also says partial obstruction view. What does that mean? Looking at the theater it didn’t seem to have anything in the way of the view. Need customer service rep available on weekends for advice.

The girl who helped me was so incredibly sweet and professional. She resolved my situation with care and kindness and she understood my situation. I can’t wait to see Metallica again. She also helped me with parking for the concert. Yesterday I was able to give the tickets to my friend we are so excited to be able to go.

I purchased Super Bowl tickets 4 hours before the game. I then did not receive any email or notification that my tickets were unable to be fulfilled, I then had to contact customer service only to be told that they would give me different tickets. If I would not have contacted customer support, I would have had no way of knowing that I was unable to receive my tickets. Y'all have to contact the customer in some way to let them know if their order is unable to be fulfilled.

I always like to call Vivid Seats when purchasing concert tickets. Service is always great and today was no exception. All my questions were answered and Domenica (SP?) made the transaction effortless. There are many ticket agencies out there and I have always found Vivid to be the best. Thanks again and I will be calling again Vivid again soon.

Vivid Seats is very useful, it makes buying tickets very easy. However, it could benefit from a couple changes. For example, when you place an order for tickets, it should come with the seat numbers included. There should also be a cancel option for at least 30 seconds in case someone didn't mean to purchase a set of tickets.

You guys scammed us, the ticket you sold us was invalid and we had to buy new tickets at the door, I want my refund back and to sue you guys. This is not cool and you will get caught. What you guys are doing is wrong and cruel, it won’t slide.

This is the second time using Vivid. Using the map of the arena I chose seat that were to the left of the stage just off the floor. The seats I wound up with were the highest seats in the stands and my only option was to try and sell them and get another set. I will not be using the service again.

5 minutes after my phone order with you for tickets someone called back and said those tickets were not available. I had no choice but to accept other seats that were not as good. I was put on the spot as I already told my guests I’m taking about the seats I got for all of us.

Thought I paid good money for good seats and they were horrible. Limited view of the stage and limited view of the screens. Service fees on top of the the resold tickets was ridiculous. Horrible value and makes attending events worthless.

I purchased two tickets for a NBA game. There was $100 added to the price of the tickets. I think this is ridiculous. It was my mistake for not checking the total price more diligently. This will be the last time doing business with Vivid Seats due to exorbitant fees.

Unable to get tickets pulled up on the Vivid Seats app. Found out at the door that we need to download a whole different app which I had to make an account for while outside the venue. Got so many notifications and emails from the app that were not needed but no email telling me I should be creating an account with AXS prior to going to the concert. Other than that, no issues with ordering tickets.

Didn't receive my tickets till 2 hrs before show, after contacting customer support. And waiting for days to be able to talk to a rep. I paid 347.00 for nose bleeding which is not what I paid for. I believe it was just because they didn't have anymore, couldn't get the ones I ordered a and didn't want to lose the money. NEVER AGAIN.

I understand Vivid cannot anticipate if fans in front of the booths stand. But Vivid could post a notice like, “if fans stand, view may be limited.” I am not exaggerating when I say that I saw the tops of the performers heads and sometimes I had no view at all. I gave up, sat down and just listened. To pay for premium seats and have no view is an absolute rip off. I see music multiple times monthly in Las Vegas and have had experience with most larger venues. This is by far the worst viewing experience I have had. I am done with Vivid due to the lack of notice that the view may be limited. What a shame.

When I arrived at the venue, I showed them the email I received and what showed in my app. They told me the ticket was never sent to me and they found an open seat and printed me a ticket. They said they had no affiliation with Vivid Seats and suggested I purchase through who they are affiliated with. I won’t be purchasing through vivid seats again.

Ticket were never delivered. Had to get a refund. Spent almost 3 hrs on the with customer service trying to correct the problem to no avail. THE TECH COULD NOT FIGURE IT OUT. FINALLY I JUST ASKED FOR A REFUND. I STILL LOST OUT ON 50 DOLLAR PARKING TICKET.

I had a great service when purchasing The Weeknd tickets for his upcoming concert in June. A member of VividSeats was really kind to help me purchase this tickets by phone especially since it’s my first time attending a concert. He offered me great service and a great deal since I purchased 3 tickets for my family and I to go see him. Overall a great experience and definitely recommend purchasing from this website.

I bought tickets for Duel in the D, University of MI vs. Michigan State. It was easy-peasy. As well as the transfer of a ticket to my husband. It felt like a secure purchase, and for the 1st time I purchased the insurance for my tickets. I'll definitely be buying tickets thru Vivid Seats again.

Found out the tickets I bought for $138. I could have bought from the venue for $51. Quite a markup for Vivid Seats. I learned a lesson. Will not use anyone except the venue if I can help. I wouldn’t have minded a little markup but $80 for 3 tickets seem high.

Parking ticket provided had incorrect information license plate and car type pre populated, Customer service took 30-40 minutes to try and resolve issue. They could not provided me access to escalate or refund - I had to wait until new link was provided/no explanation as to why this occurred.

I contacted Vivid 3 times about these tickets. My questions were not answered. The concert was over an hour away from where I live so I need these tickets well in advance to plan for travel. I mentioned this several times in conversation. The venue changed for this concert and they couldn’t even tell me if the original tickets would be accepted at the new venue until the 3rd time I reached out.

I recently purchased concert tickets and a parking pass. When I got to the venue, everything went seamlessly. The concert was fantastic, and my wife and I had a wonderful time. The whole process was simple and easy. I would highly recommend using Vivid Seats and I will definitely use them again.

Bought tickets for the comedy show February 8th. When I got to the show I was told my tickets were invalid. I had bought floor tickets and was surprised that they were not good. Instead I was given tickets to set in the club seats which is far from the stage up in the balcony. I was highly upset due to the price in the floor tickets.

When my tickets haven’t arrived yet on Saturday morning I talked to Rona and she and Kristopher worked together to figure out my tickets and couldn’t get a hold of the seller and they upgraded my ticket from another seller at a better spot. Thank you. The event was amazing and their customer service was outstanding. Thank you!

From the time I called, I was not on hold long, which is amazing. Then, Mr. ** helped me purchase tickets for my granddaughter to see Stray Kids. Mr. ** was kind, courteous, and very knowledgeable. He was respectful, very efficient, and handled my purchase in a speedy timeframe. Thank you so much, Mr. **, for your amazing customer service.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I’ve ordered tickets previously on your app and by phone and also from other vendors but the customer service I received today from Hannyfaith was very exceptional. She was very engaging and made me really feel like she was trying to provide the very best experience for the event we will attend. I will most definitely contact her for any future events that I plan. Thank you for making my purchase a great experience!

I received my tickets instantly!! Which was a huge relief. I'm excited for the show and I got great seats for a great price. I'm surprising my daughter for her birthday. Summer concerts are the best and I'm looking so forward to it. I'll use this service again. I got more tickets for two other concerts.

I paid $50 for 2 tickets and when I got there they had already been scanned somehow. I had to pay an extra $30 to get in and watched the same thing happen to 20 other people. There’s no telling how many I didn’t witness. If I could rate this below one star I would.

I have proof, right from your website, that we were misled in terms of CAD or USD, I just want the difference refunded. The only currency denominator in these screenshots (and through the entire purchase) show CAD to decline the insurance, which matches to the non-USD denominated price in the other picture, so we assume it’s in CAD. This may go to small claims court for the difference. Mikayla was demeaning and disrespectful.

Showed up to game and could not open tickets on the VIVID APP. Called customer service and was told if I couldn't access my email I could not accept tickets to attend the event. I asked for refund and was told NO refunds per policy. I spent over 400$ for a event I didn't attend. This experience was completely unacceptable. I will no longer use VIVID services.

I ordered tickets back In October 2024 and last night was the show. I never received my tickets and sat on the phone for almost 2 hours before event. They couldn't get ahold of the seller and 3 minutes before the show started, I'm still on hold with support to fix the issue. I didn't get to go to the show. Very disappointed.

The tickets never got transferred to me. I contacted customer service and the person kept sending me links that were not the ticket transfer link. I had to buy more tickets at the game. I would like a representative to contact me as soon as possible to get this resolved. **

Process was easy to follow and the prices were reasonable. I received my ticket transfer very quickly and I had no problems to speak of. I love going to UConn sporting events and Vivid Seats helped make that very easy.

I received a Super Bowl parking pass that went into my spam file. I couldn’t find it and called to ask for a resend. The agent was kind and patient and got a second transmission and a third. She even called the seller. Complicating matters, I didn’t have the app of the parking originator. Again, no problem. Signed up. Got the pass. She was patient and did a great job.

Easiest and cheapest option for buying tickets. Never have an issue. This is the only site I will get tickets from. The tickets appear in your email almost immediately and once you confirm it's smooth sailing from there plus nobody beats their prices!! Ticketmaster, Stubhub, Seatgeek etc can't compare to Vivid!!! I've stopped checking other sites entirely because none have been able to beat Vivid Seats in years. Highly recommend.

Found some awesome seats for a great price and bought them on Vivid. I added the app to my phone, and I would say if you are going to do that, get the app before purchasing. I got a confirmation of purchase right away and was notified it would take a couple of days for the tickets to arrive. I was notified when they did, saw the bar codes and was good to go. Scanned at the door from my phone without issue.

I have documented evidence of fraudulent sale and that my ticket is not secure (including a recorded call from a member of the Vivid team), but I’m being told that “all sales are final.” Speaking to my lawyer, I know that statement is not legally defensible under these circumstances. This needs to be corrected immediately.

The lady I talked to I think her name was Michelle O. Was absolutely wonderful to work with! She made it easy to buy my tickets and assured me it was a safe site to buy from as it was my first time buying from Vivid! Can't wait until the concert, thank you so much!

I purchased my tickets to the Notre Dame vs Miami game online and tried to purchase parking as well. I called in and worked with Dominic who was superb in helping me get my parking ticket. She was patient with me and I am thankful. I would recommend calling in if someone needs help. Very professional and polite.

The women that helped us purchase the tickets was so knowledgeable and helpful. Would be from Vivid the next time I need tickets. She suggested buying parking which I did not even think about. Again so helpful. The tickets arrive and parking while online completing the purchase. Can't wait to attended the concert.

I was highly impressed with the Female agent whose quick thinking helped me to resolve my issues with logging in on the app. Thank you again for understanding my needs without needing to be on the phone all day!! Not sure what more can be said other than the truth about my experience... God bless you all and have a beautiful weekend 🙏

Your app wouldn't let me buy 2 tickets even though 3 tickets were available. They were exactly where I wanted, but your app wouldn't let me buy them. Then it was a hassle getting the tickets I did buy, and finding the email for parking was difficult. Finally, you charged $18.00 for a $3.00 parking pass. Your fees are extremely high.

The lady I spoke with worked very hard to get me the best seats possible in my price range. She double checked all my information to make sure everything was correct. She took a personal interest in my desire to get tickets for my grandson’s birthday surprise and she was very patient when I asked lots of questions.

The person I spoke with was courteous and helpful. I was buying tickets for the first time in a long time and was not expecting the total to be about 50% higher than the tickets themselves. It seemed a little like a bait and switch, but if that's just how it's done, I'm sure I'll be ready for it next time.

I’ve had very easy processes and a great experience overall! When I had to call customer service they were very helpful and it was box to get ahold of someone to talk to right away. I just ordered 2 more concerts through Vivid seats because I felt comfortable with the process! Thank you!!

I talked to Juan on the phone and he was one of the kindest customer service reps I have had the pleasure of speaking with! He helped me get a deal on tickets that I couldn't find online, and seemed genuinely curious in my upcoming trip and show I was seeing. Would be happy to work with Juan again for ticket buying!

I phoned Vivid before purchasing my tickets and was told that Vivid was operating as the box office for the theater I was interested in. So, I bought tickets through Vivid as a birthday gift for a friend. Unfortunately I then needed to change tickets to a different performance date. When I phoned the theater direct, they said they'd be happy to change date for a small fee, but they couldn't help me as I'd bought my tickets through Vivid rather than them. Vivid misrepresented itself to me as being the official ticket vendor for the theater. Have wasted $200 and would like my money back please!

Hello, I recently purchased 2 tickets for the Dallas open on Monday night (February 3) for the Tuesday night session (February 4). During the process of buying, the site prompted me to “try again” which I assumed was no big deal. I’ve purchased several tickets from vividseats in the past. My second attempt of buying tickets was a success and it gave me the confirmation order right away. Upon looking through my email and bank account. It seems like the first order did go through and now I’m stuck with 2 extra tickets that I never intended to have/purchase. I tried to contact vividseats through customer service but they said they can’t do a refund and suggested to me to resell the ticket which is not my responsibility. It was an error on your end! Please fix this situation and give me a refund. First order is #** and second order is #**. Please refund one. The event is over and there’s no way for me to resell the ticket. I will attach the photos.

Great experience ordering concert tickets over the phone. I called with just a general question about transferring tickets that are going to be a gift and then I was just going to order online. However, your representative was so friendly, helpful and professional, I ordered them with her. She even got me a better promotion on the tickets than what was online.

Great seats, for a fair price. We really enjoyed our experience with the process. I will use them next time I need tickets. I will refer this site to my friends. Thank you. The only thing is I would like to know when the seats are located via picture. However, the seats were fantastic

I bought a ticket to Rod Wave for my son last minute and the event cancelled after being rescheduled once already. You all want to give me credit rather than a refund. Seat Geek automatically refunded me the amount of the other tickets I purchased. I’ll never used Vivid Seats again.

I have had nothing but positive experiences purchasing tickets from Vivid Seats. I was able to easily find a section for a good price, and quickly complete my purchase. I then received the tickets immediately on Ticketmaster and they were exactly what I wanted. No issues and a good price. Thanks!

Received a notice Vivid that my tickets would come via an email from either ticket, transfer will be emailed to you from one of the following:

I had a large party to get seats for so after explaining to Mr ** what l needed, he went to work & made it happen, Great Job Sir. Now we will see what the seats have to offer us at this event? I hope good view for first time to a PBR Event, Thank you.

Surprisingly it was easy to order my tickets for the PBR in September 2025. I later deciding to get the parking pass which was easy. Meera and Frances were very helpful and pleasant to talk with. They both made sure that all my questions were answered.... I thank them for their support.

Chan helped with 3 tickets for J-Hope in Rosemont IL on 3/17. She got me tickets that I could afford for me and my granddaughters. Also explained how resell works. Very helpful! I purple you Chan! 💜💜💜💜 The customer service I received from Chan was fantastic ! You really made my day.

I had a credit that I wanted to use for these tickets, and Rhomedyl A. helped me navigate through the necessary things to get my credit. She helped me to get two tickets, a parking pass and use my credit. Thanks to Vivid Seats and customer service for helping me to get my tickets.

Tl;dr - you might not (probably won't) get the seats you chose (and OVERpaid for) when ordering. Avoid at all costs and go directly to somewhere like Ticketmaster. Very shady. Purchased tickets to a Toronto Blue Jays game back in November as a gift for some family members. Pretty normal process - you choose your seats and they deliver the tickets when they're ready.

I ordered a Coldplay ticket last October 11, only to find out that they would deliver the ticket just before the concert. I called them, and they assured me that I would receive the ticket within a week—but they never sent it! I’ve been reaching out for a refund and trying to dispute the charge, but they refuse to cooperate. There are tons of reviews on Facebook stating that they either don’t provide tickets or give bad seats. Definitely not recommended!

I had so many questions and your customer service agent Mary was amazing. She helped me attain tickets. Everything went smoothly. Thank you so much. Will refer and highly recommend. Great attention to my needs, quick and easy transaction. Tickets were delivered promptly to my app. Thank you so very much. Mary was patient and informative.

My experience was good today. She was very helpful and nice. I wish we could know exactly what seats we're buying when we buy them instead of just section or row and fees are still a lot, but I understand that is not the fault of the person who assisted me!

Bought tickets center orchestra rated as excellent 9.5 out of ten. Received partial view right end orchestra maybe a 6 out of ten and paid about the same as Ticketmaster! Never ever will I buy from Vivid again - tried customer service and got nowhere - they responded with that they have no co trim over resold tickets. I will only go thru broadwaydiscount or Ticketmaster or even seatgeeks.

She was helpful and great. Worked as fast as she could to make sure I got the tickets. I hope she get a big rise in pay as she should. My new best friend. If I need any tickets again I'd love to deal with the lady I dealt with when getting these.

Market leading loyalty program, consistently offering best available deals. Would recommend for any fan above other secondary market ticketing platforms. If you travel and attend events across the country, this is the best partner to use. By far the best choice if you don’t have local, insider, season ticket options.

Parking pass I got for Pro Bowl was bogus. There was no central garage and asked for over a hour. No one knew of it, used GPS on maps and it brought me to the stadium which was not for the parking pass I bought. Would like a refund for at least the parking pass, the tickets and everything other than that was excellent just the parking was not correct and was a scam.

Everyone was very patient with me. I’m not technologically savvy. I appreciate the courtesy. I have always been satisfied with using Vivid Seats for my ticket purchases. I will continue to recommend and make my purchases with the vivid seats ticket agency. Thank you for hiring such talented and educated employees.

I found the whole process very easy and though I hate legalized scalping, Vivid seems to be the best and most organized scalpers I have used. They stay in touch throughout the transaction and are very helpful. Like with all scalpers, the prices are outrageous but nowadays that’s the price you’re forced to pay if you want to attend an event.

It was absolutely horrible, I bought tickets for a comedy show. I received the email and confirmation for tickets. I get to the venue and present my tickets only to be told I couldn't use the tickets because under their system the tickets were under a different name. I went back and forth with them explaining that I paid for the tickets through this website and they refused to honor it. I had to buy new tickets at the venue and missed the beginning of the show trying to resolve the matter. Now I'm attempting to get a refund.

The process was inconvenient. We had to visit the help center because tickets were not appearing. 20 minutes later we discovered that they had been sent to my Ticketmaster account when I purchased through Vivid Seats. Furthermore, you separated my family when tickets were selected to be seated together. WON’T DO THAT AGAIN!

I was sold two seats that were not together so I wasn't able to sit with my girlfriend during the show for a show I attended last night on February 1st. The tickets doesn't say seats until after you purchase And I didn't notice until we arrived so there was no way to tell they weren't together beforehand. I use the app a lot and this is the first time it has ever happened so it was a disappointing experience.

Naturally, my call was disconnected because there was a problem receiving my tickets! Where are my tickets? They never have a problem taking the payment, though! Not to mention, the service fee is astronomical! I would also like the tickets mailed to me.

I am so glad I decided to catch a Timberwolves game! I had a horrible experience with those other resell ticket guys last year.. No tickets leading up to tip-off. I'm glad to say Vivid Seats was the complete opposite. Tickets were delivered before tip-off. I got great seats at a great deal. I will definitely be using Vivid Seats in the future. I felt like I was Courtside. :)

I wasn’t sure what to expect when I was booking tickets but I saw this website had the cheapest tickets for the time and show I was looking for. I selected the row and was really hoping it will give me an option which exactly side I want but it doesn’t. But we were happy with the seats. Thank you for seamless experience.

This was my first time ordering tickets through Vivid and the agent who assisted me (Francis) was patience and most helpful. My hearing is not so good so I was forced to ask him to repeat much of the information. He did so without the slightest hint of frustration or hesitation. He even waited for me when I asked to consult with my co-travellers. We are very grateful for his assistance.

It has been the easiest process to get tickets to a show. After looking at other sites, the most reasonable price. I went with Vivid Seats because I have used them before and have had no issues. Definitely will continue to purchase/sell tickets through them. Thank you for making another option than Ticketmaster.

Was led to believe that The Weekend was playing at a venue. I then drove 4 hours to just to find out it was a dj playing the weekend albums. Waste of time and money. The listing said the weekend and not a dj and gave very little information. Will not be using app again.

Playing is fun and shows me that I don't know much of present day entertainment. But I enjoy learning. I like that tickets may be purchased right from this site and that I can look at different options and other venues. I like that I received credits and I can use them to purchase future tickets. I just need to review and learn how to do this successfully..I further enjoy just about everything else with this website and I will continue to use it in the future. Sincerely Ross **

So I got a ticket to the Dion Timmer show in Denver at the Summit for Jan 31st. When I got the confirmation number sent to my email, they said it would be transferred to me AXS, or Ticketmaster. Got the confirmation that they got sent but when I arrived at the venue neither of them had my ticket there and had to end up paying for another on at will call to be able to get in.

Good good. I was a little lost on how to get my tickets to my apple wallet but then this incredible AI bot popped outta nowhere and helped me. Let’s pretend his name was Charly. Charly helped me and because of that I got to take a girl on a date to a hockey game. We had a good time. I hope she likes me.

This is by far the worst experience we have ever had with purchasing and trying to use their tickets. Not only are there a bunch of fees and they are not willing to give you a refund, but they are not affordable!! We paid $300.00 for tickets, showed up to the venue with the tickets ready to go and they didn’t work. They will not download, transfer, or load in general. The tickets do not work at all!!!

I can ALWAYS find the best seats available as well as at the lowest prices! Vivid Seats is the best place for all your tickets needs, their prices can't be beat anywhere else. I definitely recommend Vivid Seats to anyone looking the best selection as well as prices for your upcoming outing.

Gentleman entered a code that gave me the 10% off that the code I had wouldn't. Very professional and processed the sale with no problems after that. Tickets showed up in my account immediately after the sale was processed. I would use this site again if I need to purchase tickets. Satisfied customer.

I want to thank you so much for selecting me to receive an upgrade to the Cincinnati Bearcats game coming up on Feb. 2nd. I feel truly honored, and I appreciate all you guys do! You will always be a service to me and I will always be purchasing tickets from you guys.

My tickets arrived after the show started. Although my tickets did not get refunded, the representative, Shanesia (apologies for misspelling), was kind and understanding. She did the best that she could to resolve my issue. The representative that I spoke with prior to was not understanding of my situation. Shanesia was able to at least get me a voucher for a future purchase.

Great experience. Easy to use. Have a lot of fun playing the trivia games with the chance to win prizes and ticket discounts. I would highly recommend this application to everyone who attends sporting events and concerts. The rewards are great and easy to use and take a while to expire so you have plenty of time to use them.

I actually like this app. I have a lot of fun with it. I love trivia so I look forward to playing it every day. It’s also a great way to earn points to get discount on tickets and you can win tickets which I have not won any tickets yet but my day is coming

I couldn’t make my event, and it was last minute. I understand that selling them same day is potentially an issue so I wasn’t upset when I couldn’t, although that was a bummer. My dissatisfaction came from the service rep. I started a chat and asked if I wasn’t able to find the resale button due to it being same day. The response was “yes.” So I said, "Okay, is there any other options available by chance?" The response was “find another website”. I understand resale wasn’t an option, but there was no need to be rude and annoyed with a simple question. I was already bummed about not getting to go, then even more bummed about losing the money I’d spent on the tickets. I didn’t need the customer service rep to be rude on top of it.

Sam was incredibly thorough and helpful with solving my issue. He confirmed things back and made sure to apply the discount for me and went what felt like above and beyond to assist with completion. He also did so within <10 minutes. Fast, efficient and SO AMAZING. Thank you Sam for helping me.

We got production tickets from Vivid Seats and we plan on using them again. We like their pricing and we got the tickets pretty quickly. It was a good experience.

I’m extremely disappointed by the experience I’ve had with Vivid Seats. After purchasing tickets in October, I was notified by TicketMaster that the tickets had violated their terms of service and needed be cancelled. I contacted Vivid Seats and shared the concern that week. I was told to sit tight and that the tickets were guaranteed, so there was no need to worry. I checked in monthly asking for updates, and now - 5 months later, 2 months before the now sold out show, I’ve been told tickets will not be available… It’s a shocker! I honestly feel this is a bridging loan scam.

Our Orchestra seating for Chicago was replaced with back row balcony. We were told the seller never got the tickets. I had called twice about these, and was informed the day of the event that I could get a refund or take the other tickets. Seller cannot sell without tickets. Very upset!!

My tickets were valid and someone else had the same exact tickets bought 4 weeks after mine. Horrible issue at the show. We missed a big portion of the show waiting for them to figure out what happened. Then they finally got us in our seats after standing in the lobby for 45 minutes waiting. Very bad time for things to not go smoothly

I purchased (2) tickets to Zach Top in Denver Colorado through Vivid Seats. Tickets were sold as VIP 1st row and I was charged quite a bit more money for these VIP tickets versus the General Admission tickets that were also being sold on their site. When I received my email confirmation it also confirmed I had first row tickets. When I arrived at the venue I was advised my tickets were not VIP and that they were not First Row. Venue advised that all of their tickets sold for the event were all General Admission tickets and that they did not offer any other ticket level.

This company is an absolute scam after allowing my information to be compromised. They decided to rebuttal the dispute I made with my bank and take $1300 away from me again when reaching out to them to get a resolution about either getting the tickets or the funds back. They told me that I’m not able to speak with them without talking to them through the proper channels and don’t explain how to talk to them to the proper channels and are holding hostage $1300 worth of my money. Do not waste your money on this company.

Hello, I did enjoy my event especially because of the prices. I really enjoy Vivid seats because they give the best deals and prices. But I had a $5 reward to use on this purchase and it disappeared. So can I get that back? I would have liked to use it on this purchase or any in the future and it disappeared.

I found that using Vivid was an easy and convenient experience. I had no trouble executing the transaction online. The electronic tickets came as promised on time, and it was simple to pull them up for entrance into the theater. I would recommend Vivid’s service to anyone purchasing event tickets.

Easy access to purchase. Transfer was done with no problem. Plus Vivid rewards its customers which is a blessing. It’s just an all around easy process. I’ll be shopping here much more for all tickets to all events. I already let my friends know to shop on Vivid for tickets.

Melvin was so helpful! He went above and beyond to help with my tickets. Vividseats is my new go to for shows and concerts and performances. Prices and seating choices are both great. Good selection's for my Wicked and Kevin Hart shows. Highly recommend using Vividseats w/ all my shows. What.

Rep Jarin was exceptional throughout the entire process of purchasing concert tickets for a high demand event. This was my first time using VIVID as I have little faith in the resale market thanks to the horrid STUB HUB. I hope that VIVID delivers tickets as promised unlike the previous mentioned. I was assured by Jarin that I will receive them and provided with numerous details. Although I still have delivery questions she was tremendously helpful and an excellent customer service rep.

22.00 fee for a 60.00 ticket is ridiculous. I'll look elsewhere from now on after getting to the promo of buy 10 get 1 free. The incentive doesn't seem to be worth chasing however. Also, why not give the seat numbers? Offered a fairly good selection of options though. Tickets were in plenty of time for the event but could be faster.

Keyth was very courteous and knowledgeable and made me feel confident about my purchase, especially about the guarantee. She explained the event and ticket guarantee and offered a promotion that served me some cash which I am grateful for!!! Thank you Vivid for employing and training your representatives so well!!!

Juan was patient, knowledgeable and helpful in my purchase for the concert! He was able to answer every question asked and provide details on Vivid process while looking up the best options for our party. We are looking forward to this event and glad that this experience booking was easy. Thanks for the help!

My tickets were supposed to be transferred to the AXS app, but they never did. I had to buy more tickets through the AXS app. I did not have time to wait and see, otherwise there may have been no tickets left. So the money I spent on these tickets was wasted.

You sold me duplicate tickets and I missed part of the concert and had to buy more expensive tickets on the spot. Luckily the show was not completely sold out or we would have had to go back home and be out our ticket money, train tickets and time. We were celebrating with my daughter because she got admitted to UNC Chapel Hill for college. We had to buy these tickets from TicketMaster while the concert was going on. How could this happen?! It is all electronic!!

Javier was very pleasant and helpful when I called. As the ticket prices fluctuated during the call, Javier was able to apply a discount that got the price even lower than originally quoted - that was very much appreciated. I hope to be able to do more ticket purchasing from Vivid in the future.

The seller mistakenly transferred my ticket to the incorrect email address, so I was unable to access it for my event. Vivid investigated the issue and discovered the error, so they offered a full refund and an additional credit towards a future ticket purchase. While the error was frustrating, Vivid did a great job remaining professional and correcting the mistake.

I seemed to miss that someone else would send me tickets that lives on another app so I scrambled to find the email and tickets a bit. Especially on the day of the event it was a little frustrating. Otherwise great experience, but wanted to share what happened to me this time around.

Your website is not particularly straightforward, but your direct client support was exceptional. Don't recall name of the gentleman who helped me, but he was patient and very supportive. Your chat function does not work particularly well, tried entering in known phone number and it kept failing. Appreciate the fact that I could speak with a real person.

I just called and got tickets for a concert and the person that helped me was so helpful and informative. She made it quick and easy for me. This was the best service I have ever had concerning tickets. I do have one complaint and that is the service fee that is not really expected until you are at checkout.

I had a tricky problem with logins but my rep gotten taken care quickly and perfectly. She even contacted the seller to get the tickets delivered. Overall a very good experience. So much better and helpful than the useless and annoying chatbots. A real person is always better.

I was pleasantly surprised by how personable and knowledgeable my Vivid customer service representative was. Juan P. Answered all my questions and was able to find the best seats within my budget. He was able to offer me a promo code, too! I will use Vivid next time I have to purchase tickets!

I was having trouble ordering online due to having P.O. box. Called and talked Wan. Not sure of spelling of name. He took care of everything and was very polite. Great transaction! He is a great addition to your company. Just the way he handle the whole phone transaction was very professional!