Vivid Seats Reviews

Hello, I did enjoy my event especially because of the prices. I really enjoy Vivid seats because they give the best deals and prices. But I had a $5 reward to use on this purchase and it disappeared. So can I get that back? I would have liked to use it on this purchase or any in the future and it disappeared.

I found that using Vivid was an easy and convenient experience. I had no trouble executing the transaction online. The electronic tickets came as promised on time, and it was simple to pull them up for entrance into the theater. I would recommend Vivid’s service to anyone purchasing event tickets.

Easy access to purchase. Transfer was done with no problem. Plus Vivid rewards its customers which is a blessing. It’s just an all around easy process. I’ll be shopping here much more for all tickets to all events. I already let my friends know to shop on Vivid for tickets.

Melvin was so helpful! He went above and beyond to help with my tickets. Vividseats is my new go to for shows and concerts and performances. Prices and seating choices are both great. Good selection's for my Wicked and Kevin Hart shows. Highly recommend using Vividseats w/ all my shows. What.

Rep Jarin was exceptional throughout the entire process of purchasing concert tickets for a high demand event. This was my first time using VIVID as I have little faith in the resale market thanks to the horrid STUB HUB. I hope that VIVID delivers tickets as promised unlike the previous mentioned. I was assured by Jarin that I will receive them and provided with numerous details. Although I still have delivery questions she was tremendously helpful and an excellent customer service rep.

22.00 fee for a 60.00 ticket is ridiculous. I'll look elsewhere from now on after getting to the promo of buy 10 get 1 free. The incentive doesn't seem to be worth chasing however. Also, why not give the seat numbers? Offered a fairly good selection of options though. Tickets were in plenty of time for the event but could be faster.

Keyth was very courteous and knowledgeable and made me feel confident about my purchase, especially about the guarantee. She explained the event and ticket guarantee and offered a promotion that served me some cash which I am grateful for!!! Thank you Vivid for employing and training your representatives so well!!!

Juan was patient, knowledgeable and helpful in my purchase for the concert! He was able to answer every question asked and provide details on Vivid process while looking up the best options for our party. We are looking forward to this event and glad that this experience booking was easy. Thanks for the help!

My tickets were supposed to be transferred to the AXS app, but they never did. I had to buy more tickets through the AXS app. I did not have time to wait and see, otherwise there may have been no tickets left. So the money I spent on these tickets was wasted.

You sold me duplicate tickets and I missed part of the concert and had to buy more expensive tickets on the spot. Luckily the show was not completely sold out or we would have had to go back home and be out our ticket money, train tickets and time. We were celebrating with my daughter because she got admitted to UNC Chapel Hill for college. We had to buy these tickets from TicketMaster while the concert was going on. How could this happen?! It is all electronic!!

Javier was very pleasant and helpful when I called. As the ticket prices fluctuated during the call, Javier was able to apply a discount that got the price even lower than originally quoted - that was very much appreciated. I hope to be able to do more ticket purchasing from Vivid in the future.

The seller mistakenly transferred my ticket to the incorrect email address, so I was unable to access it for my event. Vivid investigated the issue and discovered the error, so they offered a full refund and an additional credit towards a future ticket purchase. While the error was frustrating, Vivid did a great job remaining professional and correcting the mistake.

I seemed to miss that someone else would send me tickets that lives on another app so I scrambled to find the email and tickets a bit. Especially on the day of the event it was a little frustrating. Otherwise great experience, but wanted to share what happened to me this time around.

Your website is not particularly straightforward, but your direct client support was exceptional. Don't recall name of the gentleman who helped me, but he was patient and very supportive. Your chat function does not work particularly well, tried entering in known phone number and it kept failing. Appreciate the fact that I could speak with a real person.

I just called and got tickets for a concert and the person that helped me was so helpful and informative. She made it quick and easy for me. This was the best service I have ever had concerning tickets. I do have one complaint and that is the service fee that is not really expected until you are at checkout.

I had a tricky problem with logins but my rep gotten taken care quickly and perfectly. She even contacted the seller to get the tickets delivered. Overall a very good experience. So much better and helpful than the useless and annoying chatbots. A real person is always better.

I was pleasantly surprised by how personable and knowledgeable my Vivid customer service representative was. Juan P. Answered all my questions and was able to find the best seats within my budget. He was able to offer me a promo code, too! I will use Vivid next time I have to purchase tickets!

I was having trouble ordering online due to having P.O. box. Called and talked Wan. Not sure of spelling of name. He took care of everything and was very polite. Great transaction! He is a great addition to your company. Just the way he handle the whole phone transaction was very professional!

As soon as the agent started helping me, she was very helpful, polite and delightful to work with. Excellent customer service! I asked her questions about certain tickets. I wanted to purchase explain to me where they were located, and when I gave her the price range of what I was looking for she was able to find some that were great seats.

I used to buy more tickets from Vivid Seats but the expense has gotten way too expensive. Vivid's fees are never disclosed until the sale is finished and it's almost as much as the price of each ticket. I am not interested in paying high prices plus fees anywhere. I was turned away from a show because we had third party tickets from your site and they were checking people off by the original buyer's name. Vivid did nothing to get us in. Vivid seats used to get things done with cheap tickets and low fees. I guess those days are long gone. Too bad too, I used to use you more but now you are always the more expensive choice.

Buying tickets is easy and convenient. I also enjoy playing the games to win free tickets. This is the only site that I use to buy tickets for events. I have recommended this site to many people to use to buy tickets and play the games. I look forward to using this site in the future to purchase more tickets.

I love the trivia games and play every day. It is a bonus that those games add up to discounts over time as well. The app also shows me my account and tickets purchased that add up to dollar discounts as well. Great place to look for secondary market tickets and always a secure transaction that has never let me down.

Very helpful customer service agent. Took the time to check where the seats were and explained why the discount was not showing on the checkout-most helpful when I was ready to go to another ticketing site because of the frustration with not being able to access the price given on the ticket site.

I am disappointed in the service options available to help customers who have made a mistake when purchasing tickets for a wrong date. The app is not user friendly which makes selling tickets a hassle when that is the only option available when a mistake has occurred. I purchased tickets for January 26th, when I intended them for the 25th. The 100% buyer guarantee is not 100% as for the only option I was given was to sell the tickets online which I couldn't do through the Vivid app because it only allows for events 2 days out for e tickets.

First time user to this website and so I made a phone call for help. Person I spoke to was courteous and knowledgeable and was very helpful in the purchase of the tickets. I would recommend this person and I am grateful for his expertise. I would hope the tickets arrive before the day of the event.

When I tried to pull up tickets, it took me a link to Ticketmaster. I would of just went to ticketmaster and leave this outfit out of the mix. I tried to use 21st century. Next time I'm printing a physical copy. May work great for others but not for me.

Absolute horrible experience...Tried ordering tickets 4 different times in one day and it canceled the order every time. They had a different excuse every time, they would say the order was good then 5 min later would be canceled. I tried using different cards to pay and same outcome. They don't to call my bank and I even got the ok from my bank and still didn't work. I ordered from Ticketmaster and it worked first try with same card.

He was very helpful and patient. Although he did try to up sale me I felt that he was just doing his job as a sales person and was not too pushy. He listened to our needs and was very nice. We used the tickets tonight and had a great night.

Great job and the technician was very helpful. She was patient and did everything to assist us in purchasing two sets of tickets. I will now be able to attend the HBCU Battle of the Bands 2025. All your assistants was very much appreciated. We will continue to use VIVID Seats for our concert purchases.

Easy to buy except it’s hard to retrieve the tickets when it delivers them to Ticket Master site. Wish that when you buy them through Vivid Seats you can just get them from that site. Why does it go to ticket master site all the time? Can I get an answer please?

Your service fees are ridiculously high and are NOT well disclosed until the purchase is made. Horrified to find a $200 purchase balloon to more than $300... Seats are also not well detailed so was unsure what quality the seats were. l will be avoiding Vivid in the future. Please reduce your service fees.

I bought two tickets to Billy Strings 1/25/25. I viewed the tickets at home on my phone but upon arriving at the venue, the tickets showed as "not found" on my phone. This was the negative part. We called Vivid Seats and spoke with an excellent customer service representative but did not get her name. She replaced the missing tickets with better seats. Thank you!

After navigating multiple challenging interactions with representatives who contradicted each other and, at times, were belligerent, my call was finally transferred to Taha. Taha patiently took the time to understand what had happened. He listened and, in a complete departure from everyone else, treated me like a valued customer. It took me an hour of my time and two separate outreaches (the first one was dropped), but my interaction with Taha restored my faith in Vivid Seats. As a loyal customer, I primarily use only a couple of ticket resellers, with Vividseats being one that I’ve started to rely on more frequently. I had never been treated the way the seller operations team treated me, but Taha repaired the damage they caused. Trust and respect are the foundations of any relationship, and Taha’s actions reinforced both.

I got in a car accident couple of hours before the event and tried to sell the tickets but was unable to sell them. Said I needed to sell them at least two days in advance but I had bought the tickets the day before so I was extremely disappointed with my experience. I’ve used other ticket services and was able to sell my tickets hours before the event especially with a high demand event like this one. I wasn’t expecting the car accident and ruining my plans for the day but more disappointed that there was a two day sell in advance when I had just bought the tickets the day before.

Halfway through the concert we got evacuated over a bomb threat, got told nothing by the artist or venue. We were just rushed out with no word why, no word from venue or artist. Other than that the concert was good but it would be better if there was more security or any words about what happened.

Everything went well. Like a well oiled machine. Thanks! These tickets were given as a Christmas present for my wife and two boys. And of course me. So we waited a month to use them. As I said. It all went very well. Have used Vivid before this and will use them again.

Decided to use Vivid for my son’s first professional basketball game while in Charlotte. Being a longtime hedge fund guy also trying to perform some due diligence. I started by watching prices for a few days before taking the plunge and purchased seats in section 106. That was all good. Problem arose when the tickets didn’t turn up. The date seemed to coincide with my order date but after a day I reached out when no link. Btw, how does the customer know if there is an issue? When do we follow up? I decided to initiate a chat to quickly run into an AI bot.

By far the best and easiest ticket service app I’ve used. Clear and direct instruction with great rewards program. Never have had an issue selling or receiving tickets very straight forward. Always has the best prices and deals compared to other competitors. Cannot recommend switching to Vivid Seats enough. It is by the best app in the industry.

Everything went smoothly! Purchasing was super easy and when we arrived at the gates, a quick scan of our QR codes allowed a swift entry. The entire process couldn’t have went any smoother and we will definitely keep Vivid Seats in mind for future events our family will be attending.

Your resale option is horrible and should be more like Ticketmaster. If I would have had a few more days I might have been able to sell mine instead of eating the $165 I spent and couldn’t make concert. The fact that I couldn’t sell off your site sucked too! I had to go thru a 3rd party site to try to sell my tickets!

If I can submit negative points, I will. The worst experience ever and not a trustworthy site at all. 1. Hidden charges after the payment. The fee is 40% of the ticket. 2. Customer service is horrible. No escalation pass and refused to connect me to the supervisor. Stay away from this site!

Francis, was very kind, helpful and understanding and did a very good job and was very patient with me. At times we hard to understand but repeated back for me when I didn't understand him. Francis, listen to my concern and questions and was right on with our conversation. Thanks, Francis.

Could not access my tickets. Got an Error 404 code saying URL did exist. Tired getting ahold of customer service but that didn't work well. Not sure what else I am supposed to write. My event was Friday and I purchased my tickets on Thursday. Was hoping maybe I could get a refund since I could not make the event.

The tickets just say 9:30. There was no specific time of when the meet and greet starts. He posted on his story on INSTAGRAM that the meet and greet was 1 hour and 15 minutes before on the same day. I drove 3 hours to see him and the concert. There should be specifications and meet and greet times; especially for the price of the tickets and only get half of the experience!!

I enjoyed every moment. Great vibe and music and the drinks was on point. Will be back. Thank you guys 💯🤙🏾😂!!!! I would recommend my friends and family to go and we dance to the time we got there and time we left. This was absolutely amazing event to go to. See y'all soon.

Look at my account and you’ll see there is an investigation and I never received the tickets!! I am contacting BBB in Chicago and Consumer Affairs. Your customer service reps kept me on a hamster wheel for over 6 hours and never got my tickets link correctly. I drove 3.5 hours and stayed on the phone with Vivid 866 number to no avail and the all customer service rep were trained not to help. Just keep saying that they are escalating and leaving customers on hold just to wear them down. I bought section 114 and the scammer seller tried to send a bad link for section 104. I told the complete story to your customer service reps over and over every time I called. This has been a traumatizing experience.

I missed out on 25% of the show and the opening artist completely because my tickets, even though purchased 11/27, I did not get them until I called and spent 10 minutes trying to get the tickets to me. The website said satisfaction guaranteed, so I will be reaching out to discuss compensation.

I’ve been using Vivid Seats for a few years and I like how everything is. When I buy a certain amount of tickets, I get rewards. Also, it's usually one of the cheaper options and the app is really easy. I always tell people to use them.

I was having issues with accepting the tickets via AXS and the assistance I received to update the phone number was incredible! I had no clue on how to go about starting the correct chat through the AXS website. The employee who helped went above and beyond to get my number updated. The amount of patience with me was incredible! Thank you very much.

Purchased tickets 6 days prior to event and now (2 days until event) being told that I may not get tickets until the day of the event. Called customer service and they were not helpful. They would not let me speak with a supervisor. They would not refund the tickets. The seller can now try and get more $ selling on another site and not deliver them to me. I know the tickets have been released by the venue because I have received other tickets for events further out in the future.

Great event! Vivid Seats pulled through!!! It’s a great show that places a different perspective from the original movie from 1939 “The Wizard of Oz”. Kids are welcome as they are also presented with a magical musical. Seats were great and the Pantages was a beautiful venue. Entry was prompt at 7:30 and the hosts made sure to seat us right away to get the show on the road.

When purchasing a Seattle Kraken ticket you are provided with a local public transportation voucher. In the past with my previous order this was not a problem. This time I was disappointed that was not provided. It cost me approximately $36 more for our experience. Both methods of seeking help (customer assistance) failed which is sad.

Ruth helped me purchase tickets and was one of the MOST professional customer service reps I have ever encountered in my life! She was Kind, helpful, and considerate. I hope we love our Phoenix vs Bucks game experience as much as I liked having Ruth for a Vivid Seat representative.

The customer service rep was very helpful and courteous. I really enjoyed her professionalism/personality. I will definitely be looking forward to purchasing tickets in the near future. However the only drawback was the seating, she couldn't provide any info on certain seats only the rows and since I'm handicap. I do prefer sitting on a aisle seat. I'll look elsewhere for my next event if this doesn't change. Thank you.

The gentleman who answered our call provided Great customer service! He was very friendly, polite, patient, helpful, and thorough but efficient. We were able to accomplish exactly what we needed to quickly. 100% satisfied. Thank you for your help!

What a very very patient person. Thank you so much for all of the help. I was so confused and by the time we were done I felt much more comfortable with the site and my different emails which really confused me. Again thank you so much. I will have a concert without any problems because of you. Have a great day and thank you again

This afternoon I received a phone call from an agent at Vivid Seats. It was about my tickets for this weekend. I received a surprise seat upgrade and spoke to an agent about it. He was very helpful and explained everything. It was easy to get in contact with the agent as well.

Great seats and a awesome game. Nice view for a cheap price. Vivid Seats the only place I get my basketball tickets for the South Carolina Gamecocks. I might have to look at getting concert tickets in the near future. Getting my tickets to my phone was so easy to do and made it easy to get into the game.

So thankful for Von! She helped me out so much they sold the seat I had and gave me a new one and I’m just so thankful! She went above and beyond for me and she was the nicest ever. Definitely will be using Vivid Seats more! Thank you to von again and all your customer service people!

Event was absolutely amazing. The description of our seats didn't do them justice. Great seats at a fair price with free food and drink not mentioned in the ticket sales. Thoroughly enjoyed our mini vacay to Memphis and hope to go back and do it again in the near future. Highly recommend attending any event at the FedEx Forum.

I ordered tickets in mid-December and got a confirmation but no tickets. I've reached out twice by email and once by phone to find out how I can get my tickets. I was told there were 4 possible ways they might come and I may not receive them until the day of the concert. I paid a lot of money for these tickets and that's very disconcerting. CS said I should have heard from seller by now and they would reach out to them. Wish I had just gone direct. This is so much hassle.

Vivid Seats telephone rep worked hard to help me understand how to get tickets after I bought them. Vivid Seats site did not inform me of the tech requirements (iPhone, apps, passwords, procedures) prior to purchase. I spent 3 hours trying to figure it out then the rep spent an hour trying to help me. The rep was very patient and courteous. I am still afraid that I might not have the tech skills to get in the Giants game with my grandson. D. **

I just sold my first set of tickets on Vivid Seats. We were unable to go to the show last minute and I was worried about the sale going to the buyer versus needing to be shipped. Celeste took time to ensure that everything was set up to go to the buyer appropriately. She listened to all of my concerns and checked to ensure that everything was set up on Vivid seats site to send them directly to the buyer. She eased the process tremendously. This was my first experience buying and selling with Vivid seats. I was impressed with the customer service.

I needed to purchase multiple events and Rhome did a fantastic job of sharing the options and quickly moving through the purchasing process. He was professional, patient, and customer-focused. I actually received a better discount by using the call-in feature than I would have received online. Rhome was patient with our questions and was comfortable with us providing input on seat locations based on what we were seeing online. He made lots of adjustments to our order with ease and patience.

Completely satisfied with the accuracy and transparency of the listed seats that I purchased. Would 100 percent recommend to a friend and also buy with you guys again. The ratings of the seats were accurate as well. I literally have no complaints about anything when it comes to purchasing these tickets from you guys.

I got the tickets for Zayn's tour in the US. I received my tickets securely 1 day before and explained prior to me and even got a promotion for a parking ticket as well, which I didn't needed but it was still good to know that that's something we can get through Vivid Seats. No complaints at all!!

I had bought 3 tickets for a concert in San Juan and the star had to cancel due to his health. We didn’t want to go to his tribute band. Your customer service person, Vonetta ** was so helpful and took the time to research the issue. After dealing with her, I highly recommend Vivid Seats for all my friends thanks to her.

Jeason was courteous and helpful in getting my concert tickets. He answered all my questions. He was knowledgeable about the ticket process. Did I tell you how nice he was, very very nice. And by the way, he was helpful in getting my concert tickets and wished me a happy birthday. He told me I would get an email with seat information and walked me through the ticket process.

I called twice because I was undecided about an expensive ticket. I was met with so much patience and kindness. Both Lee and Joem did wonderful job helping me. They’re professional yet personable. The service fee was also really high and so I was deciding between this company and another. Thank you both!

Sold a PDF Ticket with no barcode and could not get a refund. From: https://www.vividseats.com/guarantee. "Your tickets will be valid and authentic. Our mission has always been to remove any anxiety from buying tickets online. Vivid Seats has some of the strongest relationships with licensed, certified, and professional ticket sellers in the industry. All sellers, their business practices, and track records are rigorously evaluated and we guarantee your tickets are valid and authentic or your money back." - OR YOUR MONEY BACK - don't count on it.

Hi Mandi, please accept our sincere apologies regarding the frustration you experienced with your tickets. We appreciate your honest and thorough feedback regarding your experience. While we have no control over ticket quantity limits (those are set by the venue), when we reached out to obtain an alternate email address for the remaining pair of tickets, we should have been more thorough in ensuring that you were providing an email address that would be less likely to experience issues with the transfer like what you encountered the other day. We tried to reach out to you today by phone, and we have also sent you a private message here and encourage you to follow up with us by sending us a DM via social media so our specialized team can help you out.

I had a great experience at the Knicks game on MLK day. Tickets arrived as described in the confirmation email. Seats were good, overall a wonderful experience. Also, I got a parking pass via Vivid Seats and that worked out well too. The Parking garage was across the street from the Garden. It was convenient to all.

Overall, it was a nerve wrecking experience. Tickets not being delivered until the last minute, so when the plan changed, I could not resell the tickets. Even after receiving the tickets, sometimes I could not view the ticket. Customer service was hard to reach because apparently my phone number was not 'on file' after I asked customer rep to update my info. Overall it worked out, but I never felt 'secure' with the ownership of the tickets until the moment after I scanned them at the venue. I would try to avoid using this app/site for tickets in the future.

Spoke to three associates on three separate calls and all three were outstanding. Haviar, Faith and John really knew their business and all three were so kind and helpful. It was clear that when I was talking to them my questions and concerns were important to them. You should give them a raise!!

Leiner R Was really nice and helpful. He recommended the seats and a good price. He even waited online the phone while I transferred money to my card. Very friendly and helpful, sounds really nice over the phone. Willing to find what you need, at a lower price. Willing to work with you. Thank you Leiner R

Mich was Awesome and a pleasure to speak with regarding my purchase! She was very kind, courteous, polite and showed empathy and was very patient and did not rush me with my purchase! She went the extra mile to make sure I was comfortable and completely satisfied with my purchase! She's definitely a keeper for the company!

I purchased a parking pass and it wasn’t delivered in time. I was unable to use it and had to pay for parking at another location and pay for it. I requested a refund and was denied. Displeased with having to pay for parking twice. Vivid seats should refund me.

Our concert ticket purchase was great. However, the secondary offer they provided for parking at the event was a bit confusing and then, we did not get the parking lot link until 8:14 PM, the night of the event! The event started at 7:30 pm. We had arrived at 5:30 since we had 6 PM dinner reservations on site, and no link to get into the orange lot to park. All I had for proof was the order number from my confirmation page. The lot attendant needed the actual scan link.

The Sphere employees directing people to leave the venue outside were rude and Inflammatory. They were yelling at people to leave the property immediately from the West entrance. I became separated from my wife and was standing about 50 feet from the door trying to find her. The person kept yelling at me to cross the curb instead of looking for her. This spoiled my entire experience for me.

The ceiling lights obstructed our view of the stage AND then we could not see the big screens on either side of the stage. (Section 404, Terr Concourse). We could not see the top portion on the big screens on either side of the stage. We could not see the back of the stage. The seats were good. Just may want to note “partial obstructed view”. It’s possible the lights change for every performance… I just wanted to note our experience.

Vivid Seats is my number #1 source for all my entertainment needs. From my local to out of state outings Vivid Seats will have you cover. They have great seat selections at reasonable prices. I highly recommend Vivid Seats for a 100% satisfaction on your next entertainment outing. With great customer service to easy online transactions, it makes it a very comfortable experience.

The price that you display to hook a buyer and then the amount you charge at the end in service fees is absolutely unacceptable, then customer service is not very good either, I will try my best to never have to use your service again because it definitely takes away from the fan experience and I will advise others of the same.

I was able to easily scan my tickets with Apple Pay and walk in. I enjoyed the show thoroughly. Would definitely use Vivid Seats as a trusted app for any other tickets I'm interested in. I also received a reminder before the show and the tickets popped on my screen which was very helpful in finding my seats.

I always use Vivid, I had the tickets the day before, and then when I got to the game they would not show up. The box office said they had been having trouble all day with vivid. The seller did not embed the link properly and so I ended up having to buy tickets on Ticketmaster instead after the game was halfway over. Is there a way to get a refund? I spent $129 and it went to waste because the seller did not do what they were supposed to. Then when we called, the seller sent it correctly after we had already purchased new tickets and the game was halfway done.

We are from all the way down in Mississippi and travelled all the way up to Kansas to catch this amazing game. We had really fun and hope to experience another like it!!! We do plan on going to a lot of venues later in our planning year, so I hope this app fulfills what the others didn’t!

I paid over $300.00 for tickets to the Cleveland Orchestra last night to see Hillary Hahn. Hillary Hahn did not perform -- some young arrogant man who is not half the performer. I'm wondering how this can be made right. I would never have purchased the tickets if they were not advertising Hillary Hahn. I hate to call this false advertising, but I'm not sure what else to call it. Can I get some sort of credit or refund?

My parking pass had the wrong address on it and I ended up having to spend another 80 dollars for a different parking space after I had already spent 60 on the original one that’s why the three stars. The tickets for the game were awesome. Had a great view of the field. Had a great time.

I have purchased tickets from you guys before and this is the first time I had trouble accessing the tickets. We had to call several times to get the tickets transferred to us and it was very frustrating when we had 1 hr until game time and still didn’t have the tickets.

Great Experience! Me and my family went to a basketball game and it was awesome! The service and food was great. My kid even got to get a t-shirt that they were throwing in the crowd. Will definitely be back for another experience at Stetson University. Great game. Go Hatters.

I took my friend to a concert and we had another issue with Ticketmaster. Vivid Seats you rock. Being sent to Ticketmaster to retrieve the tickets while standing in line was embarrassing. The site had went down and I changed my password 6 times. Got out of line and Customer service solved the problem. Printing out my tickets from now on. Tired of this online mess.

This immersive experience at the Sphere is beyond description. It is an absolutely fabulous experience and highly recommended. Getting the tickets through Vivid seats was flawless. I had to contact customer service through the chat option and it worked fine. All my questions were handled efficiently. We would definitely consider using them again.

I bought tickets to the Pink Floyd laser light show in Westbury and my tickets never transferred over. I was unable to go to the show and got a refund. I bought these tickets on Christmas Eve and they were unable to transfer over. Do better Vivid Seats.

Vivid Rep was knowledgeable, efficient and, pleasant. I was Very pleased with the service and follow up. I would use the service again in the future as well as recommend to a friend. My experience with Vivid Seats was extremely positive! VIVID Seats will be the number one spot to secure seats in the future.

I contacted Vivid customer service and was connected to an extremely nice lady who answered every question I had. She was the most pleasant per I've ever worked with on this type matter and understood my concerns completely. I want to compliment this person very highly as she was absolutely wonderful. I wish I had her name but I do not. Thank you all very much.

Could not log in. App msg said something went wrong, try later. Customer service chat required a code number be emailed to me but every time I left the app to get the number the chat dropped out. Finally figured out that my VPN was turning back on after I’d manually disabled it. Googled it and was able to finally log in and get my tickets. A very aggravating hour of my life wasted.

William was very informative and helpful throughout the process. He answered all of my questions and was able to secure tickets I needed at a reasonable price. The tickets appeared in my inbox immediately. I would definitely consider using Vivid Seats in the future.

Vivid Seats webpage 1) Did not auto apply the discount at checkout that it said it would for sharing my email address with its pop-up for being first time user. 2) Blipped from my payment page while typing in payment info to select tickets - even though I had been trying to pay for the better and cheaper tickets had originally selected. 3) When selected new tickets, charged me for tickets but didn't process an order - so charged but no tickets. 4) When first called in left on silent hold for 40 mins. 5) Called in again on another phone and issue resolved quickly. Total purchase time was 1 hour 11 minutes for 2 nose-bleed level tickets.

I called in for information on some tickets at T-Mobile Arena. Lovely got me the answer quickly. The tickets I wanted were not available in the amount I needed so she then found suitable tickets for me with a discount. I am very pleased with her customer service. I would not hesitate to call in again for more tickets purchases.

Was a joy to purchase tickets from Marlo! I needed to purchased multiple tickets for multiple locations with the arena. He was extremely thorough, patient, knowledgeable, thoughtful and kind! If only other representatives from other companies provided such outstanding service as he did. True asset for Vivid Seats! Will purchase from again!

Vivid is a third party reseller who will sell you tickets to any event, even when they are not the contracted sales distributor BUT they will over-charge you significantly for this services. There is not way to return or resell the tickets with them. They sold me $53 tickets for $140 each.

This is DISGUSTING! Purchased tickets and were given lesser tickets in a whole other section. They didn't even ban the seller! How are people in foreign countries allowed to buy up all our tickets to local events and scam us!!!

Well I've always bought on Ticketmaster as I have an account. So when they got transferred to me, me and my girls went to the game and at the entrance, they wouldn't let us in because there was no bar code. So I had to stand outside in the cold to download 2 apps. After 20 min the app finally worked and we got bar codes and we're able to get in. But we missed the intros, pre warm up and the 1st quarter of the game. But besides that, game was a lot of fun and the seats were great.

I appreciated having a live person available so quickly when I called. She was gracious and did a good job of repeating my concern to ensure that I knew I was understood. She was able to reach out to the ticket seller who resent the tickets to the AXS app within a half hour. I felt very relieved to have the issue resolved so easily. Thanks much.

I had a delightful conversation with Lovely, who made securing tickets to see my favourite comedian a breeze! Her friendly demeanour and helpful insights enhanced the experience, turning an ordinary task into a joyful moment. I want to thank her for her kind and excellent communication and answered all of my questions.

Wayne called and upgraded my tickets. So helpful. He made sure I got new upgraded tickets and explained the whole process. Very nice and helpful. Thank you. He explained that I could keep my old tickets or sell them. He made sure I received them. I have been using Vivid for years and love the app and would highly recommend to friends.

Had an issue with tickets purchased. Bought 4 seats in one row together and was sent 2 in one row and 2 in another row (15 rows away). Called helpline and they were extremely helpful, very professional. Although I had to go through the process of transferring the tickets back to them and getting new tickets issued, they stayed on the phone with me and fully walked me through the process. Issue was fully resolved and the sets were awesome.

I bought some tickets for a couple events for cheap but other the sales taxes which was the amount of buying an additional ticket. I had an issue getting my tickets to come up on my phone, help chat came to the rescue and fast. Thank you for the support again..

I ordered tickets through Vividseats for a Rochester Americans vs. Syracuse Crunch AHL hockey game in Syracuse, NY. We live in Niagara Falls, three hours away. When we got to the game, early thank God, and went to the app there were no tickets available on the app itself. Other secondary market ticket services I use have the tickets available on their app. Instead, Vividseats did not give me actual access to my tickets directly through my app but instead sent the tickets through Ticketmaster, the original vendor of the Crunch tickets. Bigger problem, Vividseats never actually sent the tickets to Ticketmaster. I had to jump through hoops and end up going into the game more than 20 minutes after game time and with two goals already having been scored before we got my tickets.

Well spoken. Answered my questions with ease. Gave me assurance that he would be there if I had any further questions or concerns to call back. He explained what was required of me and what I was needed of me when I got the email. What the emails would inform me of and my steps would be.

This feedback is for Laura C - she was hands down the best sales rep I have ever spoken to! I was having issues purchasing tickets online and in the app for an upcoming sporting event so I figured I would call to see if I could purchase over the phone. I was connected with Laura C. who was very friendly, personable and helpful! She asked me about being a fan, made the purchasing process extremely easy, and was overall a joy to speak to! She was able to assist me in purchasing my tickets and explained very clearly the process on how to access my tickets once confirmed. This was my first time purchasing tickets through Vivid Seats, and it certainly won’t be my last! I wish I could speak to Laura every time I need to purchase tickets - she was absolutely outstanding!

I wanted to use store credit to purchase tickets to a sporting event yet I could not find a place on their website to use the code that was given to me. So I called and my customer service representative Hannyfaith helped me to purchase them. She was very friendly and informative with every aspect of the game tickets and venue. Excellent job and I greatly appreciate Hannyfaith and VividSeats.

I made a mistake purchasing my tickets and only purchased 1 instead of 2. Richard and Sam both did an excellent job fixing my error and helping me purchase 2 tickets next To each other. They gave me a credit for the single ticket I purchased and they applied it to the purchase of the 2 tickets so there was no extra costs to me.

Efficient electronic transfer process. Everything worked smoothly! Easy to navigate, select and purchase seats for the game that we wanted. We even pre-booked our parking pass with good directions and instructions provided. We would definitely use this site again and now that we have the app, it will be even quicker and easier to use next time.

Great customer service experience with no wait time. I spoke to Juan on the phone this morning and he was incredibly knowledgeable and patient to assist in my purchase of concert tickets to see the Eagles and NCAA basketball tickets. Juan is the real MVP. Thankful for him and excited for my upcoming events!

Unfortunately y’all will let anyone sell tickets to an event and allow them to not deliver them causing undue expenses to fans that took off work paid for travel plans and ultimately didn’t revive the tickets and therefore were not able to attend the event that we invested the time and money to attend. Y’all’s response was an merit less apology that solved no issue. The point of selling tickets to the public is to a tually let them receive the tickets to attend the event that was paid for plus the fees y’all charge.

Awesome help - very professional, friendly and wanted to make sure I received everything I needed. This is my first time purchase with Vivid Seats. I would purchase tickets from Vivid Seats again if all the agents are as professional and friendly as Andreas. He was so helpful and did a great job!

Vivid Seats is a downloaded app on my phone, and we use it for various concerts or entertainment venues. I use them two to three times a year. The app is very user-friendly. I have utilized the reward system and that's the reason they keep getting my business. It's good. I use it to apply towards concerts for my wife or my family. Vivid's reward system is highly beneficial as compared to its competitors.

Thanks for upgrading tickets. Service was fast and the rep was very good and told me everything I need to do to get tickets. I will continue to buy tickets from Vivid seats. Again thank you for upgrade. I will continue to tell anyone that I know about these products. Thanks again.

Vivid Seats is a SCAM!! I bought tickets marked "FANTASTIC" and they turned out to be the same tickets, that was not fantastic, I could have purchased directly on Event Site and NOT paid a $30 Service Fee per ticket. DO NOT EVER BUY AN EVENT TICKET WHERE YOU CAN NOT SEE SECTION, ROW, SEAT #.

Excellent app for tickets. The prices are the best and fair. They even offer parking arrangements for the event. Another great thing about Vivid is the security encryption so your tickets do not get picked off. We had a great time thanks to Vivid Seats. I checked other sites to see if the tickets were cheaper and they weren't. Get Vivid Seats app for best prices and service for any event. Highly recommend it.

Tickets were affordable and received electronically well in advance of the game. Made the whole experience of taking my family to the game both convenient and enjoyable! I appreciate the email alerts as the ticket became available and the application is seamless and easy to use. I will use Vivid Seats app again for future event purchases.

The buying process was simple and made me feel secure and safe! When the tickets were ready to transfer, the process was super simple and fast to do! The rewards program that Vivid seats has makes me want to be a loyal customer. Vivid seats is going to be my go to for any tickets that I may need in the near and far future!

Thank you!! My daughter and I have been trying to see this show for a long time. The seats were great for this event and pricing was reasonable. The ticketing process was so easy and tickets were electronically delivered very quickly. This was my second time using Vivid and have had a great experience each time! Will definitely use Vivid again.

Easy process and easy to navigate. Overall a great experience. We got what we paid for, great seats and great view. We will do it again. Looking forward for the next time. Without a doubt the way to go.

It was not clear when purchasing the tickets all the steps that would be required on my part to actually receive the purchased tickets. I was very irritated by subsequent emails advising I might get additional emails from various sources and need to download apps and create accounts and passwords. There was a time lag between my purchase and the actual receipt of the tickets that was slightly longer than indicated. In the end I got my tickets but I will not use your service again. I'm also irritated by the subsequent solicitations trying to sell me a parking space 12 miles from the event's location.

Great experience obtaining my tickets! On time with no hassle! Pricing was fair and seats were good! View was as advertised. Also purchased my parking ticket at a discounted price compared to waiting for game day purchase. Will be using again! Thank you! Will be recommending to friends in the future.

I really like Vivid Seats's rewards program. We've gotten money off of tickets in the past, and we're able to get money off of tickets this time. My husband recently went to one of the NFL playoff games, the Commanders versus Tampa Bay. We've been using the reward program for a few years. I normally compare the different sites and when I purchased some tickets last year, I saw I had several hundred dollars off on Vivid Seats. So, I was like, “Oh, well, then I'll use them.” They also don't add a lot of weird fees as badly as some of the other sites.

Have already recommended Vivid to friends and they have already purchased tickets through you. App is easy to use and understand. Sometimes I get nervous on receiving the tickets on time but they have always being delivered. So possibly delivering a couple days earlier than you do if possible but other than that, excellent service.

Tumua, Comedian performed an Excellent, Non-Stop Entertaining Comedy Performance! He is hilarious! Tumua welcomes and gets the audience involved together with his sharp enthusiastic humor! The processing experience of Vivid Seats was very smooth, effective and efficient. We smoothly got into the theater with no problems at all. We are very pleased with the processing of our tickets. Thank you.

Great experience. The app is amazing to use, loves t mobile arena. Will keep using this app for future games and I like the points system too which is cool and the random upgrades are very sweet too. Maybe change the look of Vivid Seats or put more advertising for vivid too.

I purchased tickets for $36 each. And that included a 10% discount. TickPick has better prices for the same exact section and rows. But $16 cheaper for each ticket. Definitely won't be buying from Vivid Seats again. Tickets could have been cheaper if I got them somewhere else. Even the discount didn't make very much of a price difference.

Have ordered from Vivid before and have always received the tickets I ordered almost immediately! .... Not like some other ticket providers that seem to wait until the last minute making you wonder if you are actually going to be attending the performance or not!! Who needs any more stress these days??!! Will DEFINITELY use Vivid again!!

It was 2 hours before my event and my tickets were confirmed but never transferred. It took a half hour for Vivid Seats employees to say that the seller is not responsive. They then offered me replacement tickets that never got transferred to me so I requested a full refund that I still do not have. Terrible experience.

This was by far the best ticket buying experience I've had. Easy to navigate, great pricing, and we found the exact seats we wanted, for a great price. We even prepaid for parking at the event garage, which was so much easier than looking for a lot. The tickets arrived at the time promised, and we had no issues redeeming them. We'll definitely be using Vivid Seats again!

E tickets were successfully downloaded on iPhone. However, they would not download at Hertz arena. Very disappointing. Arena personnel were not helpful. Overall I suppose etickets are beneficial all around but when you then have to go back in line at the box office to get paper tickets it’s inconvenient. Additionally I was part of a very large group of people who had the same problem.

I have called several times and no one was able to resolve my issue until today. The wrong tickets were sent to me and no one could help me. I was lucky that today the representative that answered my call went beyond and above and resolved the issue in minutes. Thank you!!!

I have a good experience with Vivid Seats. They have the availability of what I need. Their website is great. Purchasing tickets through them is easy, for the most part. The fees are high. That's the biggest downfall of all of those websites. You're buying your ticket, and sometimes the fees are as much as the tickets. So, I'd like to see that information upfront, and the fees should be a lot lower.

Staff was knowledgeable, helpful and understanding. Purchasing tickets is a new experience for me using electronics. So much to go through to get the final product. Still unsure how I will get this all transferred to my cell phone and if it will work when I actually get to the theatre.

This is the first time I have ever purchased parking tickets for an event. Mary helped me purchase the tickets I needed for the parking. She was very courteous and very informative about how to purchase the tickets. She helped me pick out the lot that I wanted to get the tickets to. I really appreciated her assistance.

I bought tickets to the colleague football championship last night and could not download them into Apple Wallet. The customer service person was of zero help last night and bordered on rude. She said to try again in a couple of days. I tried again today and still had trouble. This time I hit the jackpot of a customer service representative. There was some difficulties in actually locating the tickets but she was kind and patient and assured me they were there. She guided me through more steps and we found the tickets and she told me how to easily access them in wallet. Kudos to her! I feel so much better about the whole experience!

Excellent service kind and helpful support, very thoughtful and thorough. The rep was extremely helpful and patient. Based on this type of service I am very confident to come back and order more tickets for future events. The rep was clearly well trained and truly cared about the interaction and customer satisfaction.

Incredibly difficult to locate tickets on my phone. The app was not what I would call user friendly. Very confusing. Apparently you need to be between the ages of 16 and 40 to navigate the app. I noticed many, many, people having the same problem as me. 2 stars may be generous.

Didn't want to exchange my tickets from Friday game to Saturday night game or anything so it really pissed me off so I don't know if I will use Vivid Seats anymore or tell anyone that I know to use it either and let them know why I don't use it anymore.

Horrible customer service, tickets come late. When entitled to refunds they only offer store credit. They refuse to let you speak to a supervisor. Avoid them at all costs! Go with StubHub or Seat Geek.

He was extremely patient with answering all my concerns about ticket delivery and my anxiety was greatly reduced. Buying tickets this early with minimal information about venue details to be announced later was concerning. But he was so kind to let me know what to expect when the email comes in 2 days before concert.

The website is confusing. I ordered tickets thru PayPal and all I got is a cancellation notice. Had to call and do it by phone. The agent was very helpful but have been assured that I won’t be charged twice!

When I'm searching for tickets, I'll usually look at multiple sites. I look primarily for sites that don't have a bunch of hidden fees and Vivid is one of the better sites about disclosing all of the extra convenience fees. I buy tickets through them about twice per year. The rewards program has been one of the most amazing things about it. Different tickets carry different reward values and it's really nice getting a bonus back. I feel like many of my convenience fees get canceled out with the rewards over time.

When we purchased the tickets, it stated row 1 but when we got the tickets it was actually standing room only. Also, even though we purchased through Vivid, our tickets and parking tickets came from multiple other ticket agents. It was my first experience with Vivid so some non-fine print clarity and instruction would have been helpful and appreciated.

William was very helpful in helping me secure tickets to Romeo and Juliette at an ok price. Still very expensive with all the added fees but he was an excellent salesman. He was very pleasant and upbeat. Thanks very much William. We are looking forward to the event on 1/30/25.

I've always purchased through Vivid Seats and my experience has been good. The website is user-friendly -- it's easy to get around, see what seats are available, and buy the tickets. Also, the fees are so high but the rewards program usually covers that, for the most part.

When I tried to purchase tickets online, I kept getting an error message telling me that the price of the tickets I’d chosen (center mezz) had gone up and I needed to confirm the new price but there was no way to do that. Nowhere on the page were there instructions. I tried different dates but got same message. Very frustrating. I tried live chat and was told it’s not available. I called and appreciated that someone picked up. Agent was good, name is Lovely. But the whole process took hours before I got my tickets..

I've been using Vivid Seats for a while and the moneyback that I get from getting up to 10 tickets is always nice. Recently, I got tickets to go to a concert and that concert got completely canceled. But Vivid Seats not only refunded me, but also gave me more money and credit towards using tickets, which was really nice, and I used all of that towards those Cavs tickets. So that was really nice. The only thing is that occasionally, I find better deals on other sites. But for the most part, the ordering process and getting everything secure with Vivid Seats is usually all done within 24 hours and super smoothly, which is nice.

Vivid Seats is so great. It's my go-to. I just bought some tickets with them to go to Utah, and it was 50 bucks. I use the app which is simple and straightforward. I'll keep using Vivid Seats. I like the reward system and that you get your money back. However, sometimes I'm a little bit blown away by the fees. When I go through, I don't see it right away. When you go to checkout is when you see them. I'd like to know the fees when I see the ticket price and I could filter that way as well. That'd be nice. Other than that, I'm very happy with my experience with them.

The first game of our season Carolina Hurricanes plays Tampa Bay Lightning was cancelled due to hurricane. I was scheduled to go on a New Year’s Eve cruise and the rescheduled game was January 7 the day I returned. I asked for a refund or to schedule another game at a different date and was told I could only sell my ticket since the original game was not totally cancelled. This policy was not acceptable for me.

I've used Vivid Seats a couple times. Everything seems to be fine. It’s just sometimes their prices seem better, and sometimes, they're not. The event I went to was fine. I just wish they would post a little bit more on their site about what the actual ticket was because I thought I would be sitting in a certain section where I got more benefits, but I didn't. I knew where the seats were, but the seats that I got have access to the Delta Club. I thought it should have been to the other club that had the free drinks and free food. I'm a member of the rewards program and I've used the rewards before. If I have a reward, I use it. I'm not sure why I didn't get as much a reward with this recent ticket, but it is what it is. I was disappointed in the price because I found out later that a friend paid half the price for the seats that I wanted. Overall, Vivid Seats is a good tool. They overcharge for their fees, but everybody does. If you want a ticket, you have to pay the fees.

I used Vivid Seats once and never had a problem. It's easy to use, and their prices seem to be a bit more fair. I was using Ticketmaster for a little while, but my father showed me Vivid Seats one time and I said, "Oh, wow, the tickets are 10 to 20% cheaper than Ticketmaster." So that's what I started doing and I've never have had to talk to customer service. I seem to get my tickets quick and there's no problem with the transfer to my mobile wallet. It's perfect. We go to a bunch of Florida Gator college football games. I usually go to three a year, and next year we're gonna try to go to at least four.

My father purchased a parking pass for a game. When we went to retrieve it using the link it said there was no order, even though we had confirmation. When we called, they took several days to investigate and just kept repeating that the link was good. They could not explain why no parking pass showed up but refused to refund the money. They are crooks and not to be trusted. DO NOT USE!

David was a great customer service support, guide me through buying the tickets easily and the purchase went way smoother than using the site. He walk me through the payment steps, seat and section selection, other options and currency details. Buying from Canada, it was a struggle using the website, highly recommend to give them a call they are super efficient, professional and most important friendly.

Tickets I purchased provided confirmation showing SRO. The tickets delivered had section and seat. I was unable to attend event. Requested delivery of ticket for resale. Tickets delivered had section and seat designation. This resulted in cancellation of sale and 450$ fee. I will never use Vivid Seats again and will recommend everyone do likewise

If there were a "0" stars option, I would select that for Vivid Seats. My account was compromised and someone had purchased tickets with my information, and contacting customer service was a joke. I got the run around on numerous calls (5+) with each person giving me different information. I could not even get one contact person to discuss my dispute with to offer any resolution. NEVER USE VIVID SEATS!

The representative name Le was very professional and helpful when helping me to try to find seats for the game and parking as well. When I asked questions she was very calm and patient with me in assisting with any and all questions I needed. Le was very prompt and very knowledgeable.

Rebecca (phone) and Sarfaraz (chat) were excellent in handling my undelivered ticket issue. I had not received my tickets, 5 days after purchase from the seller, for the Cavs vs OKC game on 1/8/25. Rebecca tried to reach the seller but got VM. A previous attempt had been made was able to replace them with even better seats! These ladies are an asset to Vivid Seats!

Tickets were great. My Rams lost, but my son's Seahawks team won. So even though I was sad for my team's loss, I was happy to see my son enjoy himself surrounded by other Seahawks fans to witness his team win live at the game. If I had buy these tickets again, I would! My father-son experience where my RAMS vs his Seahawks in great seats is once a lifetime.

Mariana was pleasant and helpful! She helped apply the coupon code that wasn't working for me online. Then took my order over the phone. She answered all of my questions. She did her job correctly and well! I would recommend her. She was also quick and accurate. She is a good member of the company's team.

Jason was great!! Very understanding and patient with all my questions. He really made me feel comfortable and my concerns were adequate. Was trying to purchase tickets for more than 2 seating together and having a hard time with separate seats. He did not rush me, he stayed on the phone while I was contacting my parties, to make sure it was okay to do the seating 2, 2 & 2. Great Customer Service.

My representative took care of my transaction and was able to add my 10% discount! He handle my request fast and made it sound easy. I am a happy customer and a new fan! I will be purchasing more tickets thru this app. I also love the discount with my rewards credit card.

Got to stadium but the Vivid app wouldn't show scan for tickets. Took stadium's customer service 30 min to correct problem. The 'interface' w Ticketmaster is awful! Even CSR agreed w us that they see this all the time.

I had an issue with my email and I couldn’t access my account or tickets. I called customer service and the rep was able to send an urgent request. He was able have my tickets transferred to my different email account & I was able to make it to my game. Thank you Vivid Seats!!!