Vivid Seats Reviews

Bought tickets to The Players tournament for my fiancée for Christmas. We flew down to Florida and took off of work to go to this. The day of the event we still did not have our tickets. March 14th it said they would be available to be downloaded and they never were. So, we called customer service first thing on the 15th (day of the tournament). An hour and a half later the best they could was refund my money the day of the event we were supposed to be going to. Buyer guarantee is false advertising and would NEVER recommend buying from them.

The concert was amazing.. Great seats and parking. No issues with entry to the arena. Was quick and easy.. Will always use Vivid Seats for any future ticket purchase.. The whole experience was great.. All the staff at the arena was extremely helpful and knowledgeable about the concert and the arena..

Vivid Seats cancelled my tickets hours before the event. Subject line says enough. I don’t need 50 words to describe how this throws a costly wrench in your plans. One star is more than deserved, it was a simple your tickets are cancelled and we can’t do anything for you, no compensation.

Tickets would not transfer to site after purchase. I was able to access them through the email though so we did in to the show. The time listed on the tickets for the show were wrong. Doors opened at 7. The ticket said 8. We missed one of the openers because of this.

Great venue and awesome performer. The app was much to be desired for. I had to go to a secondary line to deal with it and come back again. Was not a very smooth experience as it should had been. We were almost late getting into our seats because of this.

I was looking for any specifically in section 22, which I feel like I paid the rate for and instead the app place me in section 11, which completely defeated the whole purpose of me getting the ticket. I don’t know if seats are just chosen at random, but you guys should really fix this in platform.

I find it to be a complete joke that I have to pay extra fees on top of the already expensive tickets. Then when it comes to the show my actual tickets came from a complete other company like Seat geek. So if I understand this correctly I was up charged thru Vivid seats to get the same seats I could have went thru seat geek for only cheaper. All of these different ticket companies are just a scam. Just to upcharge the customer. It's getting to the point where people are tired of fee after fee.

I purchased floor seats for the Shane Gillis show at the Delta Center, on Vivid I was assigned Floor 12 (F12) Row 7. I received tickets from Seat Geek for Section 12 Row 7. My assigned seats were at least 200 feet away from the seats I had purchased. Multiple other people that were seated next to us had also purchased floor seats through Vivid and had the same issue. I paid for floor seats because why would I leave my home to be in the same room as a person I can’t even see?

Do not buy tickets there! They sent me an email with a blank order number. They took my money from my account but I couldn't open the tickets. I called and because I didn't have an order number they said I couldn't have the tickets and would not refund me. I had to pay for new tickets. They even told me they did have my payment. No refund and no tickets. Be aware!! Then said it was my fault there was a typo on my email address. It worked for them to send me the emails though. Just not the tickets. Scammers!!!!

I never received a confirmation about my ticket. I contacted customer service and they did not help me at all. I didn’t receive my ticket in time for the concert so I wasn’t even able to go. I will never use vivid seats again. Not only does this platform charge more than all the other sites but it’s unreliable.

Minor League Hockey, Wheeling, WV! Tickets were seamless and easy, seats as described! Tickets available right in the app! Zero complaints! If you go, also recommend The Bridge BAR. Cold draft beer, local, and yummy Hush Puppies! Another good to know, Hampton Inn offers shuttle to and from Hockey Game!

I am very displeased with my service & interactions with customer service. I spent $400 on tickets I could not use! I also rented a car & drove 9 hours to a concert I couldn't see. I contacted customer service 3 times with the last time being me requesting a refund, I have still received confirmation on that either!

Your sales program released my ticket early. I had 2 minutes left and the ticket price jumped up $10. I then bought it for 55.29. Then it dropped a minute later back to 50.29. You stole $5 and tried to get $10.

After I checked out, I found out there were taxes and a transfer fee added to my order that was not clear to me prior to checking out. It even stated that all fees were included in the price they told me. This was very sneaky and I did not appreciated!

There was a power outage and the concert was shut down after 3 songs. No apology from band. ☹️ I hope I get a refund. Journey is my all time fave band and to see them live was my dream. My disappointment is beyond words now. Please give us some consideration.

Very disappointed...Spent a lot of money going to see Journey and traveled for hours...Show was over before the 3rd song...What a waste of time and money...Not sure if I am ever going again. They claim that they had an electrical problem....You would think that a big stadium like NRG would be able to put on a concert..Wish I could get the money back for food, gas, parking, etc. And wasting a day of my life. 😡

Bait and switched. Did not get the tickets I thought I paid for. Never again will I buy through this fraudulent app. Tickets listed as General Admission for Houston Rodeo and once I paid and they were transferred the tickets were General Admission ground only. No access to the rodeo or concert. Epic fail.

Never received the link for my tickets, was at the gate and realized the app only showed the tickets but there was nothing to scan to actually get into the gate. It was so loud in the arena that I had to use chat to get someone to help me. All correspondence from Vivid Seats were promotional emails and not my ticket link. If you had me download the app then the ticket should be available there. Chat agent after 30 mins decided to send me the link for the tickets. Issue could’ve been resolved immediately. Will ever use vivid seats again, this surgery actually just reminded me to delete the app.

Yesterday I thought I had purchased 3 general seating tickets for about 386.00. This morning I got email saying that purchase didn't go through even though they sent tickets. So this morning I tried to purchase. Pricing was way higher. Over 500.00 but I purchased because these are a birthday present. It's truly a disappointment.

Pretty sure they double booked my tickets. I paid almost $900 for Disturbed tickets. When I tried to claim and transfer my tickets, a pop up informed me they had already been claimed by another email address. Customer service was not helpful at all. They were unable to find what email was used to claim the tickets nor were they able to reissue them because they had been transferred. Just not to me. We spent over 2 hours on the phone with Vivid and Ticketmaster. They both blamed each other. Meanwhile we missed the whole show.

I understand it’s the reseller’s responsibility to send the tickets! It’s frustrating when you’re at the venue and tickets were never sent and kind of embarrassing. I thank customer service for having patience with me but I can’t recommend this site to anyone, as it was my first experience using Vivid Seats! Thankful for full refund. I appreciate the help! Just not worth the hassle.

Great site. I bought 3 tickets same day to see GloRilla. Price was nice and well worth the show. I will use this site again. I had a great time. I highly recommend this site for tickets..I will be spreading the word to all my friends to purchase tickets from Vivid Seats. Thanks.

The Rodeo was Fantastic. Purchasing the tickets was fine. Just wish the fees weren’t so much per ticket. You didn’t have to deliver anything. It was all thru email. Also all was done in one transaction. Ridiculous to charge per ticket. Process purchasing was fine. Like I said, fees are too much.

Vivid made it easy to purchase and receive tickets! Great seats! Not even rain could keep me away from Indian Wells tennis tournament. One of the most beautiful, scenic and exciting places to watch the best players in the world! Nobu and Spago too! The champagne garden is the cherry on top! Yay!

Bought the tickets from Vivid, had the app. Then was told to transfer the tickets but never got them transferred to my Gmail. Then was redirected to AXS app to get the tickets but it was allowing any sort of login and/or reset password option. We literally could not get into the tickets for the concert. Couldn’t transfer them to a friend because we could not find the tickets to begin with.

I bought a parking ticket and couldn’t use it. You should be able to just open your tickets through Vivid Seats and not have to use Ticketmaster. I didn’t end up using ticket because I couldn’t get the tickets open at the event. What a waste of money. To get a refund, they said that they don’t do refunds unless the event is canceled by the venue. A credit would still be nice.

On the day of my event I was told the TICKETS THAT I ALREADY PURCHASED WERE NO LONGER AVAILABLE. But a refund of a price difference was given to me and my seats were changed. Which was really upsetting because we specifically bought those seat for a reason. They were purchased a month in advance too.

Excellent and easy. Was very quick to get my tickets. The ticket transfer was also really quick. It’s seems like getting tickets from anywhere there is mobile signal is getting easier nowadays. Just have to have signal and lots of money. Ticket are very expensive nowadays. Keep up the great work!!!

Bought $200 dollar seats, and you guys put me in the top row of the balcony. The lead singer was in a wheelchair, and the opening act wasn't who I paid for. This show should have been canceled after her medical issues. You taught me a valuable lesson though. Don't ever use a 3rd party vendor for anything. I will tell anyone who will listen how you cheated me. You asked for my opinion and experience so here you are.

I put in my discount off 20 to get 20% off and when I went to go pay on PayPal it changed the total and I got charged $14 extra. I sent a message to try to get my money back and we will see if I do. I did a live chat and then I also sent it to PayPal to check and see if I can get my $14 back.

I was contacted regarding spring training tickets to see the Yankees and Mets play. Evidently there was something wrong with the tickets. They gave me the option for different tickets which were basically the same as the ones I originally purchased and a $30 discount. They rectified the issue in minutes. I am extremely satisfied with the service. I use Vivid for all my ticket purchases and would highly recommend them.

Do not buy from Vivid Seats. Stick to Ticketmaster and StubHub. Vivid seats sells invalid tickets and will not help you or refund you for the tickets. Ticketmaster is safer and their customer service is more helpful. Vivid seats customer service will just read you a script and treat you like you are number.

When I started looking for Spring Training tickets in AZ the first place I went was Vivid Seats and they didn’t disappoint. Tickets were delivered in a timely fashion. Will definitely use Vivid seats again. I have used Vivid seats for other events too and they have always came through.

I like how easy it was to purchase my tickets and convenience to find parking as well. I have used this ticket site before and have never had a problem so far. I recommend anyone who's looking for a secure way of purchasing tickets to any event try this site.

Mario went above and beyond in terms of his customer service and catering to my needs as a ticket buyer. I will only get my tickets through Vivid Seats from now on! 😍 Mario has always been able to find me last-minute tickets to the best shows at such a reasonable price. I think Mario = Magic. 🪄

I don’t know how this site is legally operating and am convinced these must be fake reviews. I bought 3 tickets to a Hozier concert- the tickets were listed in CAD and I was charged in usd (100 dollars more than I consented to), I emailed customer service and tried to phone call- I was hung up on. I then realized that the tickets were set to be sent in 2026 when the concert is for 2025, tried contacting them and when I got back was basically an “oh well, nothing we can do”. So it’s VERY LIKELY you will get scammed on here and if you do customer service will ignore you. I lost 400 dollars and haven’t heard a word back from them.

I have to say this was a seamless experience dealing with Vivid Seats! I would not buy tickets from any other place. I have checked many other sites and none can compare to Vivid seats. From the ease of purchasing the tickets to the electronic delivery, it was seamless. I would wholeheartedly recommend Vivid seats to anyone who is looking to purchase sporting event tickets and save money. This was my first purchase, and you can bet that it will not be my last. Thank you!

Made very unhappy by the process of ordering tickets through Vivid. 3-4 hours and 10 or so attempts to secure my seats through ticket master. Contact with customer service did not resolve issue. When I arrived at venue, parking had to be paid by qr code. Never use your site again and will not return to Fischer's Event center. Frustration outweighed the fun I could of had. Save everyone's hassle with your site and close it. I refrained from the expletives when conveying this message. Cannot express enough my bitter feelings of this whole fiasco. I would have rated this in negative stars given a choice.

Everything went smoothly and to plan. No complaints. I purchased tickets to a NASCAR race in Phoenix. Purchasing the tickets went smoothly and easily. My tickets were delivered to my app on time and we had no issues upon arriving at the gate. Updates were timely and the UI was easy to use and understand. I would use Vivid seats again if the prices remain reasonable.

I received a call about 40 min before the event telling me my seats were not available. I was offered an upgrade. I was would waited outside the venue until my tickets arrived in the horrible app. Doors were almost closed and called to ask any the new tickets hadn't been delivered. After a 10 min wait I was told "the seller couldn't deliver the tickets" and that there were no longer any tickets available. I was told I would be refunded for the tickets, but I would need to call the insurance company to "request" reimbursement of my insurance.

Nothing but positive experiences with this company! Thank you for the perks and rewards, Vivid Seats. It’s always such an easy process to order my tickets through the app and I love playing Game Center!

Super easy to use and find tickets, love how it shows you the POV of where you will be sitting at. I Would highly recommend to friends and family, I will definitely keep using for my next event. Currently looking for tickets for another Houston rodeo concert. The fees are a bit pricey. Overall use experience was a 10/10.

I purchased my tickets… order# **. Never received my tickets. I spent 5 hours trying to get the tickets, never got them. Flew to Texas from Naples FL and never got to go. Did not receive my tickets. Dissatisfied would be an understatement. Did I get scammed? I got charged $277.03 for 2 tickets. Invoice # they gave me **. Absolutely no one I talked to or chatted online with found my tickets.

I bought 3 basketball tickets weeks ago for the MSU Michigan basketball game, and not even 14 hours before the game was about to start, I received an email saying that my tickets were not available, and I was refunded. Why wasn’t I notified about this sooner than 14 hours before the game was about to start? I bought 3 tickets, and I had to let my other two friends know that they’ve been cancelled; we all had to cancel hotel rooms, etc. I will never buy another ticket through this website or app.

I was very upset because when I try to scan the tickets at the entrance its says someone else had scan my ticket so I couldn't go in the concert. Can you please help me? I have proof in pictures as well. IDK what can you guys do regarding this a refund or don't know but I just want to know why couldn't I scan my ticket at the entrance? Did you guys send it to someone else or?

Great view and awesome price to see Skillet at 10.00 dollars. Very amazing, hope to do it again. The only thing was the fees that the tickets had. That would be the issue that I had so on that it was a great experience and would be doing it again.

I was misled into buying a seat saver ticket without knowing it. Then, I did not learn the tickets had not been bought till the morning of the event. The reason given, that 4 tickets together could not be bought, was unsatisfactory. Certainly four tickets were sold next to each other. I don't understand why I only learned about this on the day of the event. Replacing these tickets cost me nearly $1,000 more. Just a terrible service.

Avoid choosing right side balcony seats 9-13 in row L. You're right above the stairwell. Your view will be blocked by a constant flow of people coming up the stairs then standing and trying to figure out where they're sitting. Heard but couldn't see first 3 songs. Same thing happened during last 2 songs. People leaving stood at the top of the stairs to watch. Nobody there to keep them moving on.

Tickets were not sent on time & had to contact customer service 20 mins before the show. Also, the tickets were resale as my name was not even on the tickets issued. It was my first time to use Vivid Seats & the experience was very disappointing. Not using them again.

Normally I’ve had a decent experience on this app, Vivid Seats has typically been my preferred platform to get tickets. However this time I got them through SeatGeek, mainly due to price and the ability to see the pricing with Fees. But on our way over to the Austin FC match I wanted to get parking passes to make things easier on my friends. We were about 5 minutes out and the game started soon and we wanted to be there ahead of time. Typically with SeatGeek it arrived almost instantaneously, which was what I was expecting - but after five minutes I have a confirmation. We arrived and the parking security turned us away because the confirmation was not enough to park there. I tried reaching out to support but wasn’t able to make any progress.

Vivid Seats was quick and affordable, I was nervous about the view and seat arrangements but my view was perfect for the show and me and my entire family sat together. We bought 7 seats in total, the tickets should come to you as soon as you book. Vivid Seats provides great service.

Wish that there had been a total with the tickets. I thought that was what I was paying. Not on top of the ticket price. It was a surprise to see it as a second charge on my credit card. It is the first time I used this ticket service.

Seat limited vision - I did not know what that meant when I bought my ticket because I had never been there before. There should have been more explanation given. Probably my only trip there and it reduced my experience. MANY others sitting near me had same complaint. The concert (music) was memorable, however. Since this was a "bucket list trip" - really disappointed.

I want to give out a huge shout out and thank you to Keith. He came through for us in a pinch. I went to check my tickets for concert and I got a message that they were transferred to another email. Keith was able to verify and refund our purchase so we could grab tickets that same day as the concert. Thank you for your awesome customer service. 👏 😀 👍 ❤️

It wasn't my fault the concert was reschedule and the new date would not work for my group and I. At least that could have done issue a credit to be used for another event or refund my money. You had my money for over 6 months. Then I was only able to get back a tiny amount of what was spent by selling them back to you.

Purchased tickets to NBA basketball game. The app was easy to use and transaction was smooth. The website also very user friendly. I like that there is a value rating next to the price so you can compare the prices and seating views. Good communication with emails. Less fees compared to other ticket sellers which was nice to see.

First time using Vivid Seats and I made an account using “Sign in with Apple” - not knowing this app doesn’t actually save tickets, but pushes them to other ticket brokers. My Vivid acct email is different than my AXS email, meaning my tickets got lost in the internet ether. Day of our event, I spent almost 2 hours working with their chat service.

The tickets were never sent to my email for me to accept. We drove over 3hrs to this game for my son birthday and wasn’t able to see the game. I chatted and spoke to vivid reps and that was also a disaster. After chatting with the AI I called with a ticket master rep on the line with me. I recorded our conversation to prove the rudeness of vivid customer service. After I ask to speak to a supervisor the representative started over talking me and then just hung up on me. I asked for a refund and was told they are unable to refund me. I’m beyond pissed, frustrated, and disappointed with vivid and I will never recommend them to anyone. We never received the tickets, drove over 3hrs for my son birthday, missed the game, horrible customer service, and was told we couldn’t get a refund. Horrible experience!! The ticket order was placed, confirmed, but never READY as you can see on the picture I attached. SMH!

Again, cost of the tickets when you order them is much different what you finally pay. I don’t have to mention that the final charge is much bigger. I don’t like when I cannot pick the seats. I only can choose the row. Everything else is pretty good, the speed, the app, I can see the map of the venue.

I was diagnosed with pancreatic cancer on Friday and called to ask if I could get a refund since I could not go. I had planned to take my son and his best friend, who are both turning 16 within a few weeks of each other. Called corporate. Response no refunds. I explained the very unique situation and was simply told no by a call center person in India that didn’t care.

Amazing price! Compared to other ticket sellers, Vivid Seats was the best price and great seating! Was hesitant at first, but read reviews from others who bought from Vivid and looked at the photos of the area the girls and I were going to sit. It validated my purchase! Would buy my tickets from Vivid Seats again!

I never received my tickets for a two day event, and when I use your chat feature to talk to somebody about it, they said the email was sent, but I never got it. I got an email with instructions saying that a separate email will be sent with the tickets and how to accept them, but I never got the email with the actual tickets.

We paid for a parking spot that was very far from the venue which we were unaware of 'cause it was hard getting the address and once we made it to the structure it was closed and there was no way of getting reimbursed. This took away from the concert experience as we had to continue to look for parking elsewhere when we thought we were secure in a spot and still had to find and pay elsewhere.

Searching and purchasing tickets to events is easy. The process to receive the purchased tickets was simple enough, with the tickets going to my email set up with Ticketmaster. The bonus of receiving a credit back after a certain amount of purchased tickets is a great incentive and the discount is simply applied on checkout. I'm a repeat customer and look forward to future events through Vividseats.

Fees added to the price of the tickets made it a bit more expensive than I cared for. Access to the seats is something that was not explained or portrayed very well. The seats were little tight with limited access. Downloading and using multiple apps to purchase and access digital tickets was not the most convenient, but it was ok.

Someone was in our seats. They had the same seats as us. I had to watch the concert from the lobby. It was a terrible experience and I won’t be buying from Vivid again. The security could not fix it and I brought 5 tickets so it was a waste of money. I lost money buying these tickets and did not enjoy myself at all.

Probably the smoothest transaction I've ever had through online. Tickets were available to me almost immediately and adding to my phone's wallet was so stress free. If every transaction was this way, I would only use Vivid Seats.

In my Vivid app it said my tickets were delivered and where we would be sitting. At the venue I was told those weren't the tickets. We were sent to the box office where the lady helped me saying she found the tickets. But this took long enough for anxiety to set in. The experience was HORRIBLE.

Following up on my conversation regarding the ticket issue at a hockey game. The customer service agent was able to swiftly fix the situation and apologized for any delays it may have caused. They were very respectful in acknowledging the situation acting quickly.

Had bought two tickets to last night's Detroit vs Baltimore baseball game. Your seat map showed that most of the seats were sold, so I ended up in the last row in the far corner. When I arrived at the stadium, I saw that seventy percent of the seats were empty. Don’t understand why mine was the only seat available. We should have had much better seats at a much lower price. Paid far too much for what we had.

It didn’t accept what I entered, the links didn’t work on my android, had to use an iPhone. And now I don’t have the tickets yet and I don’t like that, I have to trust I’ll get them closer to the date…. no good.

Extra fees and costs are way too high. I’m taking a huge risk with these pricey tickets. The Mavericks lead singer is battling cancer and understandably may have to cancel. My best friend that asked me to buy the tickets just beat lung cancer and her health is always questionable on a daily basis. The venue is outdoors on Derby week which all Louisvillians know is the most unpredictable weather time ever!

I couldn't sell my tickets on my phone, where I had done all the buying. Having to download my tickets, after three attempts with the customer service, in order to sell them. The disconnect between the mobile app and website is completely confusing and FRUSTRATING. For what you are charging, the mobile app should be able to do everything, WITHOUT having to download tickets in order to send them to the new buyer. I'll never use your service again. Thankfully there are other options. You should remember you aren't the only choice.

Never get rid of it. You’ll lose a few customers. Me and my coworkers play every morning. I’ve gotten 2 sets of cheaper tickets because of you guys. Awesome. I appreciate it. It’s super good. I’ll leave if you guys get rid of it. I’ll delete app. Never return unless Game Center returns.

It was such an incredible time! I had never sat so close to the ice before and all the action was right in front of me by at least 3-4 feet. I highly recommend VividSeats to EVERYONE because they are truly the best source for tickets for any event, concert, sports game, etc. Thank you again Vivid for the best seats and a memory and night I will never forget!

I had a small issue in buying the tickets, but contacting Customer Support was super easy and they were more than helpful and accommodating. It was a great experience. I will definitely be using Vivid Seats again in the future.

Two separate sites were listed on the tickets, leading me to go to the wrong place and miss half the concert. This is absolutely ridiculous and the last time I use Vivid Seats. I want a full refund, immediately. I would like to be contacted back at my email or please call at **. Photo below shows the ticket with both sites listed. Ridiculous.

Ticket transfer was amazing, stress free and fast. I've had really bad experiences in the past so I'm always anxious about receiving my tickets, but this time was a breeze and happened super fast. I can't remember who my ticket transfer person was but they deserve some kind of reward for being awesome

We were very disappointed with Vivid Seats in this purchase. We ordered and paid almost $900 for three tickets. We only received 2 transfers. Despite calling 5 times and being assured that it was investigated, we never received our third transfer. order number **. The seller for the third ticket was named FERO. This seriously eroded our trust in using Vivid Seats for future purchases. Will we get a refund for the third ticket?

I am inclined not to frequent VIVID seats given this type of platform.

I havve always had a great experience using Vivid Seats to purchase my tickets. I love the rewards program too because I got a credit on my account after 10 tickets and was able to buy a ticket for my brother to see Wrestlemania in December for a Christmas present. I recommend using Vivid Seats to all my friends and family.

I received fraudulent tickets and had to jump through hoops to even open an investigation. I spent 90 minutes between 3 reps to be told the venue was wrong, my tickets were valid, and that I’d have to wait till 30 minutes after my show time to even open an investigation. Now I have to wait 3-5 days for them to “investigate” and maybe consider giving me a refund.

Absurdly expensive fees. I bought two tickets at $54 each, and ended up paying $161!!! Not to mention they have zero customer service, and zero refund policy! I've bought tickets from other ticket sites and been able to get a refund same day, but Vivid just tells you to kick rocks. I bought tickets for a concert not knowing my husband had already bought them as a birthday gift. Now I have extra tickets and I can't reliably resell them, because Vivid won't release my tickets until a few days before the show.

I wanted to book tickets for a concert at the Barkley’s Center in the suites at The Key. Vivid Seats made it super easy to not only book with full transparency but also gave a view from the section. I got the email confirming the tickets almost immediately! The instructions for accessing the tickets were clear and the App is super easy to navigate.

Very smooth transaction and quick. Web site is easy to use. Happy return customer. Need to be accurate describing the service charge, not sure how the service charge was calculated. Is it % of total amount or fixed charge per transaction.

Easy to find and purchase seats at a good price and the seats were better than expected. The show was amazing. Easy access to the tickets using email. Only thing would be having the tickets sooner than the night before but otherwise it was a great experience. We were center stage! Joey ** was fantastic.

I feel like I got the cheapest prices for my tickets with the discount they gave me. I got $10 off both of my tickets and got them both under $100. I got my tickets half a month before the concert as well. I contemplated purchasing and they sent me a deal that further prompted me to buy. They were electronically delivered well before the concert date too. Definitely keeping the app for future concerts!

It was a blast!!!! First time at the Houston Rodeo, didn't know what to expect, the crowd was huge, but very respectful and the volunteers were outstanding. Great vendors. I was very happy with our seats, you guys had the best price seats, I will order from you again. Best concert I have ever been to. I just love Reba, she was outstanding, beautiful, loving, caring and just one of the best female country singer out there. Can't wait for next year.

Had an easy purchase and great choice of seats as always with Vivid Seats. Tickets were immediately sent over to me which also added to my ticket purchase being at ease. I enjoy using Vivid Seats for my concert tickets. I would recommend Vivid Seats to those looking for their next concert or event.

I still can’t see the ticket, receiving a message that my tickets are under a different Apple ID. This has never happened before and I went to the game last week with no problems. I don’t understand how this happened and have no way of getting into the game if this pass doesn’t work. At this point I just want a refund.

AWESOME service, great prices and quick and easy delivery, I highly recommend using Vivid Seats for games and concert tickets. My family and I weren't disappointed with either. We had a great time at the Piston's Game and I'm sure we'll have a blast at the weekend concert. I highly recommend using the app for your next purchase.

It was really amazing! The concert was incredible. I enjoyed every moment. The band was so great as usual. All people working over there were also amazing. I didn't have any problems at all. I really loved the experience. Thank you, guys, for this. I really had a blast. Hopefully I can go to another concert soon.

They helped me and were fast to be available to help. I had an issue with my email and they were quick to help me out and resend it to another email that I had. At first I was speaking with a bot which didn't help much but I asked for a real person and waited maybe 2mins and a real person came to help.

Purchasing tickets with Vivid was good. I would use them again, and I would recommend them.

Ordered tickets online. $50 in taxes. $75 in fees. Ridiculous. I got to the ballpark and I couldn’t find my tickets. I had to download the MLB ticket app. Miss 20 minutes of the game. I don’t know why I had to pay his fee. I ordered the tickets from another site and was referred to it. What a racket.

Vivid seats made my purchase very easy. I tried to buy tickets through another app unsuccessfully. With Vivid seats there was no hassle, it was straight forward and it was easy to understand. I would absolutely recommend Vividseats to family, friends, and first time users. Thank you, Vivid seats. We can't wait for the event in May.

I bought tickets multiple times and never received them. Last year I bought tickets for a soccer game for my son and myself and he was in tears. Met with disappointment because we went to our event trying to retrieve them there with no luck. The second time thankfully ONE customer service representative was able to help me. Never buying from Vivid Seats. Again I am very dissatisfied.

The show was amazing! But it would have been better if I didn’t have the iron walkway handle on my way. I either had to scoot up in my seat to sit over it or sit all the way back and position view between 2 handles. I picked my seats off of the view map and boy was it wrong!

I purchased 2 tickets priced at $312. I end up paying over 800 total. I paid with PayPal and before I paid I never got to see the details and the fees. On PayPal only the grand total shows. No fees. No taxes. Not fair.

I have yet to hear back from you guys about having the seller send the tickets as a Ticketmaster transfer. I had contacted you guys and let you know that Ticketmaster has stated the way the seller has send these tickets are not legit and that I must have the tickets transferred to my Ticketmaster account for me to be able to enter the stadium. The rep told me they will reach out and have the seller send it the correct way but I have yet to hear back from them.

I have bought tickets from you guys, and this experience has been the worse. When I bought tickets, it did not say “limited view”. I even found the exact same ticket for the next day and it said nothing about limited view. I feel that there should have been something that could be done, but all customer said was final sale. There’s nothing they can. I will also be expressing my disappointment on Yelp and Google review as well. I have never been so disappointed in a company.

I never received my tickets to the Fisher Mardi Gras event via email. I went to the event and was unable to show or scan my tickets so I was denied entrance. I am extremely dissatisfied with this service and the lack of help and understanding at the event by event staff.

Was able to snag suite (sweet) tickets! Great experience, great seats! Great price! Easy transaction! Very comparable pricing and fees to the ticket provider! Comfort! Felt like VIP! Made the night that much more enjoyable! Can’t wait for our next event. We’ll be back on Vivid Seats Thank you Vivid Seats!!

Tickets came exactly when the app said they would so we were very happy and it made for a great night for my wife and I. My only fault I have with these apps is all the fees. I wanted to get a seat closer to the stage and the ticket wasn’t too bad actually but once going to the checkout it basically doubled in cost…

It seems that the tickets were not released to my email address as stated so after checking I did not see an email with the ticket barcode so I had to go to the box office to have tickets printed out. Took the box office rep a few minutes to find my reservation so we were eventually allowed to enter the stadium.

Despite what they said I never received the link for my tickets, they never sent me another link to download them. Also the picture of the performance was incredibly misleading showing people in full broadway makeup and costumes. It ended up being people just standing there singing the songs. The customer service was terrible while trying to get it resolved. Ended up having to purchase other box office tickets. Use seat geek, ticket master, or a scalper on the street smoking ** instead, you’ll have a better experience.

I love ordering tickets on Vivid Seats! Easy to find seats, seating views, and close parking suggestions! If I ever have questions about the purchase someone can always be reached by the live chat or phone! My tickets were ordered by electronic transfer which was easy to do and tickets arrived on time!

Process to took too long to get transfer and then had too many other app interactions - I was never able to get full access to parking pass and didn’t use. I tried customer service and it was not helpful and they refused refund. Wasted money with a process that was too complicated to use day of event. Terrible.

I ordered floor tickets for the Gervonta Davis fight and they put me in the nosebleeds. I’ve never seen this before. Super disappointed. I will never order from Vivid Seats again. I’m going right to stubhub.

We were at the event and 6 of our tickets were never sent. Half of our group could not go in or was terrible. I will not recommend ever again. The seller should be ashamed of themself. We were so disappointed. Please Do better next time. The kids were so upset.

I represent a venue and we never approved for them to sell our tickets. Also, we have had people come in and say they bough their tickets from Vivid Seats and we have no record of any purchase in our system. They are scamming venues and patrons out of money. On top of they they are scamming tickets at a MUCH higher price than we are selling them.

Simple and easy to use. Shows concerts I am interested in and when they are in my area. The process of buying tickets was easy and I like that the insurance on the tickets doesn’t break the bank. I will definitely be using Vivid again to purchase concert tickets in the future.

I bought 3 tickets to a local basketball game. A couple days before the game I decided to check and make sure that I was good. It ended up that the seller only sent me two out of the three tickets. I spent about 3 hours over 2 days trying to get the 3rd ticket I bought and each time Vivid said they were talking to the buyer and the 3rd ticket was on its way. They told me three times that the seller was going to send it right away. Long story short, I got two out of the three tickets and Vivid Seats did nothing to try to help me and my kids out. They offered me tickets 20 rows behind what I bought and made it seem like they were doing me a favor.

I bought 5 tickets for a family event costing $3000. Vivid Seats has a policy called Seat Saver written in small print. Ticket purchases of 4+ can be split! They're splitting families with children and pointing that out just before the event...greedies! I don't want Row A, I want Row J WITH my family which is what I paid for. I would have paid for Row A if that's what I wanted. Customer service is terrible, there is no escalation department because they have trained their representatives to tell customers the same thing 10x, hoping they will just hang up and move on. They couldn't transfer me to a manager/supervisor, they couldn't refund me the tickets I paid for, they couldn't provide me with an email address to VividSeats CEO, and they couldn't email me their policy! They can't do anything!

I am very upset and not satisfied with the service on Vivid Seats, selling me Lexus club tickets that don’t allow me to get into the building. I felt it was a scam. Why would Vivid Seats allow people to sell tickets that don’t give them access inside the building?

Ron white is one of my favorite comedians and he put on a great show. The seating on the other hand was horrible, we were packed like sardines. I had a friend with big thighs and if someone had sat next to her, idk what we would've done. I'm skinny and so was the guy next to me and we were pretty much giving each other unintentional lap dances. Location was Golden Nugget Louisiana.

I’d give 0 stars if possible…..This was a horrible experience. The time you had listed was a half hour off. We missed the show. The venue rectified this but it was not their fault… I would like my credit back and for you to rectify this. We went almost an hour away from home to get to this venue, I am extremely upset.

The fact that I can’t add the tickets to my mobile wallet is ridiculous. The fact that the tickets aren’t available through your app that you forced me to download when purchasing tickets through you is ridiculous. The fees you charge is ridiculous. I will not be using your service ever again. It was a waste of my time when I reached out to customer service. They basically told me that I need to learn to read so I will recommend to everybody. I know to use another service aside from yours.

Absolutely horrible. Had to spend 4+ hrs going through the verification process, to not even get the tickets we wanted to purchase because the verification took too long. Will tell everyone I know how bad this company is. The stress is not worth even going to the event. Use any other ticket company. Wish there was a way to give negative stars.

The app is easy to use, especially since it was my first time getting tickets online. Even going across 2 different apps. I used Vivid and seller was using Ticketmaster. I received all 3 of my tickets within just 5 minutes. Easy to pull the tickets up for them to scan.

We had problems receiving our tickets. We had to chat with multiple different people in order to finally get the tickets sent, but they were sent after the concert start time and therefore we were unable to attend the concert. We feel that we are owed a refund or a credit.

I loved the app, just wish it was just little easier to save tickets to just pop up on screen for event to read. Not have to do steps to get them to come up once puchased. There really is not much more I can say but to thank you for letting me purchase them to a concert I have always dreamed to go to. RASCALL FLATTS WAS AWESOME.

Quite literally the worst experience I’ve ever had purchasing tickets. Found out about an hour before show time we weren’t getting the tickets. Paid over $750 for 4 tickets, started taking the 75-minute drive to the venue only to be told we were skunked by the seller halfway there. I’ve bought tickets from street scalpers that went better than this. Last time I purchase anything from Vivid.

The lady that helped me out was so thorough and was looking into every possible and was very nice and easy to talk to. We ended up getting the ticket situation taken care of with enough time for me to get to the event. I appreciate the patience she had and how she was able to solve my problem.

Leiner helped me and my friend find the best possible seats for OH Mary on the night we wanted to come. He was polite, friendly, kind and very helpful. If I knew how to contact him directly in the future I would certainly want to work with him again! Thank you Leiner!!!!

I tried calling and couldn’t get through because of all the prompts to even get to a live person. So then I went on a live chat, I got hung up on or disconnected from the live chat three times. The people were not very much help so I ended up just waiting for the parking pass. Finally came through this morning And should be an instant upload. I’ve done this in the past with you guys and it was an instant upload. I don’t know what the problem is in. Your customer service sucks.

Vivid Seats seemed to be the easiest to do when purchasing tickets online. I've also applied with the rewards program when I purchased and it was fine. This was a special circumstance buying these expensive tickets for the playoffs, but I might use Vivid for more reasonably priced things.

I used Vivid Seats app to buy tickets to my favorite concerts and sports games and it was a great experience. It was so easy to navigate the app and choose the events I wanted to go to. I found reasonable prices for tickets with nice seats and views. The game center was also fun where you can play trivia, earn points and redeem points for credits to use on your next purchase.

Bought tickets for a few Blues games. On the first one, I was wondering where my tickets were. The gentleman I spoke to helped me get them sent over ASAP and I added them all to my wallet right away. Couldn't have been more pleased with my experience. Was a great time and glad I chose Vivid Seats.

Everything was great. The service given today and any time I have dealt with Vivid Seats they have always been extremely accommodating!! I would recommend using the vivid seats custom service and the website which is extremely easy and customer friendly??? to use which is very important when time is of the essence in waiting the correct seats for events throughout the seasons!!?? Thanks for all that you do to make the customer's experience a very positive and enjoyable as possible experience?!! Thanks Again for all that you do as a great company to deal with when trying to get tickets to events especially in my case, sporting events!!! Thanks Again!!!!

Site and apps are easy to use and tickets are easy to accept. Had my hockey tickets in my Google wallet rapidly and everything went smooth when I enter nationwide arena and Prudential Center. The stamps reward are kinda nice too, one of my favorite reselling platform to use now.

I experienced the process of accepting tickets to be difficult and instructions on how to accept the tickets to be vague. Searching for the email was not easy. The instructions on where to find the email and how to accept the tickets was vague. Pros, ticket prices were most competitive on this website.

I didn’t receive my tickets until literally hours before the event, and I had to drive almost two hours from my location to the event. However using the chat feature to chat with a representative, to resolve the issue, was an absolute terrific experience. Shout out to Yashpal, was very helpful and supportive.

I paid over $100 for a parking pass only to discover that parking was included in the concert ticket. The parking pass was a rip-off! Not happy. In addition, after making payment, the seller never sent me anything. I contacted Vivid via the chat. The person I was chatting with said she found the seller and she emailed me the ticket pdf.

Vivid reached out and resolved this issue in a timely and professional manner. The employee was very professional. I will definitely use VIVID again. I do hope they will change their advertising to be more transparent. Very good customer service!

To whomever it may concerns this was The Best Experience ever when it came down to very professional & train customer service & representatives & sales team Staff. This was my 1st time chatting with all 3 Team. When I say they all understood their job assignment I’m going continue to use this VIVID Services.

They show me one price then I finish paying more than the expect, then I speak with a representative and he said he can cancel my purchase. I didn't recommended. At all I recommend this app. It's better buy your tickets directly from Ticketmaster. It's cheaper for too much….

Vivid Seats made buying tickets very simple. They had a easy to navigate website that included a point of view from our seats to help make our decision when searching for the right spot to sit. The app was also very easy to use. The only downside was that it didn't list seat numbers just the section and row.

I received my tickets well before my event, (about 3 weeks), which I was a little worried about after reading a few reviews. The buying process was easy, as was the retrieval. The ticket selection was great, and the tickets cheaper than I found on other sites. I would recommend Vivid Seats to my friends.

I didn’t know how to access my tickets even through my email. I ended up cancelling my drive to Nashville because I was uncertain that I could even get in. Everything was so last minute that I didn’t have the time to make the 2.5 hour drive to see David Gray. I’m positive it was a great concert.

I'm so upset. They let people buy all the tickets to resale them. When it's almost time for your concert they call you to let you know the seller doesn't have the tickets. BEWARE!!! Then the representative that called me gave me an attitude. Smh. NEVER AGAIN.

The fees per ticket are outrageous. I paid nearly $400 for $240 worth of tickets. I could have sat an entire section lower if I was able to buy the tickets at cost or with a lower fee. I do not have anything else to say. This process is insulting in itself.

I had issues retrieving the tickets from the Prudential website. Constantly asking me to log in and there were issues transferring the tickets via text and/or email. Once completed I didn't know how to transfer all tickets at once to my Google wallet.

I have never been so disappointed in a customer service interaction the way I was with Vivid seats. I tried messaging them to ask a simple question and I rephrased it at least 5 times. The person continued to say “I don't know how to help you”, or something along those lines. They eventually ignored my question and kept sending me a link that had nothing to do with my question.

Buying these tickets was definitely an awesome experience. The website was easy to use and navigate. Checkout was very fast. I’m very pleased with my ticket purchase. Definitely will be using again when or if purchasing tickets again in the future. I definitely recommend using this service. Top-rated ticket purchasing service.

Fees are high. I paid $102 for 2 $30 tickets. I will try another site next year when I order my tickets. I go annually to a game with a friend of mine, perhaps next year I buy at the stadium instead of online. This is supposed to be a discount site...Not a discount at all.

Ease and promptness with purchasing tickets was great. Unfortunately we had a family emergency and was unable to attend last minute. Couldn’t get any refund back. Was hoping to at least be able to get some kind of refund. And yes I know it says no refunds. I just wish the policy was a little more empathetic considering how much business they acquire. I will probably not use them again and will go through Ticketmaster.

I bought a 60$ parking ticket that did not work, do not buy from Vivid Seats hell no, I was in line to get my ticket scanned when she tried it 3 different times 2 different scanners just for it to not work, I will not be buying any more tickets from this site again, not worth the time nor the amount of money they charge you, not to mention when I pulled up to the parking lot it was a whole 25$ less than what I paid for online.

I Bought baseball game tickets 15 minutes prior to the game, and didn't receive them until the middle of the 2nd inning. I had to buy tickets at the game, and didn't use the ones from Vivid Seats. It took too long to get my seats from messaging the live chat feed. I was redirected to a specialist, and was told the seller wasn't responding. I guess I should buy my tickets from the site much sooner in the future.

Very positive. No problem with the venue or the tickets. Once I bought them they came in very fast. Hassle free. Staff was nice. The bands that played were some of our favorites. The music was a vibe. Would definitely order and do it again. Love love love it so much!

So I paid for nothing basically because I read there were 2 different events going on for the same comedian, it said 21+ and 18+, I made sure to buy the 18+ one but when I got to the event they said they don’t have no 18+ event going on.

When I talked with your customer service rep when buying the tickets the tickets were in obstructed seats I had zero view of the scoreboard!! I’m extremely disappointed with your customer service person that she didn’t tell me about the obstructed seats & the last row. So much for your customer service!! I would have bought another ticket in the arena. Your competition tells you everything about the seats you are buying. I’ll definitely pass on on using Vivid Seats!! Very disappointed!!!

I never received the link to accept or receive the tickets. However, a chat with customer service resolved the issue quickly, professionally and patiently. 1-Star for the app, 5-Stars for your customer service experience. She was a blessing and I will certainly try the app when I need tickets again. Thank you.

This platform was difficult and taxing to use. Tickets are so easy to get and put in your digital wallet on other platforms. This was not easy and it was confusing if you are used to using the other, easier ticket buying platforms. We had to spend 20 minutes at the ticket counter trying to track down our tickets.

I bought the tickets for Houndmouth through Vivid Seats. I was not able to transfer the tickets & wasn’t helped in time. Turns out it was a known scam (known by venue). Requesting a full refund as I paid for 6 tickets and never received them. It would not allow me to claim them through Ticketmaster & vivid seats help portal was also totally useless in resolution.

My tickets were delivered to the email address on my Apple ID instead of directly to the email I had entered when purchasing. At the last possible moment we were finally helped by one of your customer service reps and received our tickets but this made us 1 hour late to a 1+30 min show!! What an absolute disgrace. Miserable experience with you guys. Consider delivering tickets at least 2 days prior to the show! I paid way too much money to have a stress filled Saturday evening with the person I was supposed to be treating to a fun night out. Shame on y'all.

I would have expected a refund not a credit. I would have expected to be asked which one I wanted. I do not have an idea as to when I will be using tickets so to have a credit and constant pop ups of what I can use my credit on is annoying. Customers should have the option of what they prefer not your company.

I bought tickets to the local cirque show here in Houston. As soon as I checked out I realized I had made a mistake and bought the 3:30 show instead of the 7:00 show as I intended to get. I immediately called and was told that I can’t cancel the order and that I’d have to resell the tickets back to Vivid Seats. Not great news. But ok. Then I spent the next hour and a half trying to list these tickets. It said my password was wrong no less than 10 times as I reset and re tried over and over. I finally gave up trying and went to sleep. In the morning I tried again and my password was no longer wrong. The problem? The show started in 6 hours. Once it’s 6 hours away, you can’t sell the tickets. Called Vivid Seats again and was recommended that I sell them to a different site. I was surprised that they would send me to their competitors and be so unwilling to help. I won’t be using vivid seats in the future under any circumstances.

Do not recommend Vivid Seats whatsoever. They had multiple show dates listed under incorrect dates and refuse to refund for their mistake. They do not honor their buyer guarantee at all. Do not try to call their customer service team either, and if you get through to their escalation team they will hang up on you instead of fixing the problem. Do better Vivid Seats! If you mess up the dates for a show, you need to offer a refund and not assume the customer can use tickets for a rescheduled date that was made in error on your behalf!

Whenever I purchased my tickets for Pancho Barraza or Alejandro Fernandez. I don't get my tickets in the same day. I have to wait for the same day of the concert and it creates anxiety of if I got scam or how and when I am going to get my tickets. It should be the same day that I paid for them.

It was not clear to me that the tickets were at AXS. I figured they were on your app. It took some time to figure that out. I know now, but that indication you're my account on your website would have been helpful. Otherwise great experience.

Had a lengthy chat conversation with Rahul today and he was not helpful. He told me I was wrong and there was nothing I could do even though I was given the wrong ticket. 0 Stars. Then I got on the phone with 2 individuals who were very helpful, confirming that I was right about being given the wrong tickets. They helped me get a refund and I was on my way. I'll give 5 stars for the phone conversation and 0 stars for my chat with Rahul.

I love being able to find tickets easily and have used your service quite a lot. But I really don’t appreciate not being able to see the service fees and extra charges until after you check out and pay them. That is disrespectful and dishonest. Work on your transparency please.

When looking at the seats on the website it was advertised as a bigger space and we would be closer than all the way in the back! The seats were not cheap and the advertised location was not where we ended up. Never being at Ruth Eckerd we didn’t realize how far away we actually would be! The Blippi show was amazing. Just seats weren’t what we expected.

I have had two conversations over trying to sell tickets I couldn't use. My final was with Ryan who spent over an hour helping me split my 4 tickets into two pairs the way they were purchased from a third party site. I even had to call back and they hunted him down (he had just finished another long call) and he did some review and got me through to a successful end. The patience and willingness to walk me through each step, including sending me emails with links for every step, is tough to find in customer service anymore. He is a model of what you want representing your company. I thanked him over and over but please make sure he knows how much his help means to me!

I was on the internet looking for a concert and when I found it several websites popped up. After checking them out I went to my Vivid app to find out the same tickets were almost half price of the ones I saw from other companies and while the other sites where adding extra fees to the already expensive tickets Vivid gave me the low price with the fees already included. Now I know next time to go straight to my Vivid app on my cellphone.

The Florida Theatre indicated that their tickets are not allowed to be sold over face value as they are non-profit. 3rd party sales are not legal. So I had to pay additional for legitimate tickets, and have requested from my bank my money back from the transaction with you. I will not be using your service ever again.

Best prices I found, I was a little hesitant that I wouldn’t receive my tickets, but once I received them I was very excited! I am still a little nervous about ensuring the tickets work, since I have never used Vivid Seats before, and I have read mixed reviews online.