Vivid Seats Reviews

I can't stress enough how ridiculous the service fee is. I can almost guarantee the seller doesn't get the complete sale price, and even if they do it is still RIDICULOUS, shame on you guys and the NFL.

The customer service agent I chatted with assured me that someone else would get back to me, but I have not heard from anyone at Vivid Seats yet. The tickets I purchased were misleading and not what was described to me. The description was incorrect, and I did not receive what I thought I was purchasing.

I purchased tickets for a comedy show because I first seen the tickets advertised on their website. Looking for additional information about the show I went to the venue website and realized I was charged double the price for the tickets and an extra $100 for delivery of the tickets that had to be picked up at the venue the day of the show. Be careful because I paid $298 for two tickets while the 2 persons sitting next to me paid $150 for two tickets.

I've gone to Atlanta Braves spring training the last several years. I use Vivid to find my tickets. Your site is easy go use (even for a non techie like me), and I learned last year that the system works fine at the game. Prices were competitive and it was easy to see location of seats. I'm confident it will work just as well this year.

My only complaint about using Vividseats.com is the fees associated with buying tickets. They are out of hand. Sometimes they are up into the hundreds of dollars. This seems like highway robbery. In some places it is actually illegal. If these got under control, It would be a much more desirable place to buy tickets.

Good place to buy tickets and some lower fees compared to others. Just a little pricey sometimes to compensate for lower fees I imagine. Overall love it though! There's a lot of events and parking passes for events. This is the only ticket place I use and I appreciate the service they provide.

Vivid Seats is a scam, they sell fraudulent tickets to people and cancel their tickets that people bought at the last minute. Never do business with this website. Please research other reviews and you'll see it's a reoccurring problem for many people who purchased tickets from this site.

Let me start off by saying that this company has great customer service. But I would like to shine light on the wonderful lady named Nicole who helped me with a very stressful situation. She was kind and patient! She made sure to not only accommodate me but she also went above and beyond to make sure my overall concert experience was the best one. She stayed on the phone with me till my ticket passed and I was actually in the venue. That kind of customer service is hard to come by these days! I have endless gratitude for her kindness and hard work. Nicole is truly an exceptional person and an even bigger asset to this company!

DO NOT PURCHASE PARKING PASSES. You will never receive the QR code that the parking garage attendant NEEDS to scan AND Vivid Seats WILL NOT refund regardless of their 100% satisfaction and “vetted” sales. Once you get the email saying your purchase was accepted and the transfer was made. That's it. No refund possible EVEN THOUGH YOU NEVER RECEIVED THE PARKING PASS WITH QR CODE.

If I could give Vivid Seats no stars I would. We bought Bryson Tiller tickets for October 18 in Albany. We spent $620.00 for 4 tickets. The morning of the concert Vivid seats reseller decided to resell my tickets. Can you say Scam. The buyer is not protected. DO NOT I repeat DO NOT use vivid seats. If you get scammed you will have no recourse. Customer service does not care about the customer.

Vivid Seats has been fantastic. The only site I will ever use to get my tickets and I love the perks I receive for buying tickets. The go to place to get tickets. I have about 5 friends that have signed up and also get their tickets through vivid seats because of how highly I talked about y’all.

Accidentally placed an order for seats to a football game while researching different options. I realized my accidental purchase right away as I needed to update the quantity from 2 to 4 seats. I had called Vivid a day later due to them being closed then a death of a friend. I explained the situation and wanted to buy more seats or cancel and rebook etc. I explained that I understood there all sales final statement which by the way is very small print compared to other sites like Ticketmaster. They were unwilling to help and told me to resell the tickets. Which then I realized the scam.

I purchased tickets over a month ago. It’s the day before the concert and I don’t have my tickets yet. After over 3 hours on the phone with them today they still haven’t been able to send my tickets. They are telling me to drive the 5 hours to St Louis and the tickets should be available 2 hours before the concert. Not acceptable.

We got to our venue and realized the transfer to the app had not occurred. We called customer service and they were able to verify and resend our tickets in enough time for us to make the show on time. They were courteous and helpful through the entire encounter and helped relieve so much stress.

The person who helped me was amazing. I am very grateful for their assistance and how much they cared about making things right. A lot of customer service representatives are dismissive but this agent was the best! Thank you so much. I will always remember Vivid Seats taking accountability and look forward to my next purchase.

I ordered tickets months ago for the US Grand Prix, after not getting my tickets and many calls I got downgraded tickets or a cash back with no time whatsoever to buy other seats with no explanation or apology. Save headaches. Don’t use Vivid Seats.

I have found that Vivid Seats have the best prices, and so far have had really great experiences with everything I have purchased. I Definitely love to recommended this app to all of my family and friends when purchasing for any events or experiences. Vivid seats has now been my to go to when looking for purchases to every events.

My husband and I love going to country concerts for date night. So, we use Vivid Seats for it. They're the easiest. I always use the app. I love it.

I was very displeased with the service charges. But Vivid Seats had a cheaper ticket. Whichever site has the cheapest tickets, that's where I would buy them.

I like the convenience of purchasing from Vivid Seats. I've purchased lots of events.

I recommend Vivid Seats to everybody. I have an account with them for a very long time. I did some concerts before, but I mainly purchased football game tickets and parking. The website is user-friendly. I get to see the seats. I know where I would be. What I see online is exactly there when I get there.

There’s so much going on because of the category five hurricane and shipping delays and a ticket going to the wrong address they were so sweet to help me. I haven’t taken time off in nine years so this concert means a lot to me which sounds a little dumb, but it is what it is. But the professionalism, and customer care that was provided really shined with this phone call. The level of de-escalation from a of upsetting situation was impeccable and the application of support by letting me know that she was there to help however she could and she did and she got me answers and we found a plan that worked!

Had THE worst experience, to the point I will be going to our local news station. I spent a ridiculous amount of money to see ELO, and the ticket were behind a damn screen... COMPLETE obstruction... Couldn't see stage!! We ended up having to buy a second pair of tickets 2 minutes before show started... JUST so we could see ANY part of the stage. I was in tears with the amount of money I spent on seats that PROMISED to be no instruction!! THREE calls were made to Vivid Seats, and they said they would research it, as the seats were supposed to be no instruction...

Vivid Seats is a ticket sales place, and I've gotten concert and sporting tickets from there. Everything is expensive these days. The tickets are as well, but I'd tell people to purchase tickets from there.

I can’t explain how frustrated I am with my FIRST and LAST purchase on the app. In addition to the prices being more than 5/6 times more expensive than what the artist sells for. I bought Billie Eilish’s ticket in Boston to celebrate my 21st birthday, trusting in the guarantee that I would receive my ticket before the show and my dad traveled from Florida the night before JUST to help me to get in the show, but 1 hour before I still hadn’t received it. I contacted them and they said that since I bought it on the same day, it would be available 20 minutes before the show, so I went to the show and no ticket was sent, which gave me an anxiety attack that made me feel so ill.

I received a call. My tickets to an event were upgraded and I was to receive an email shortly to claim them. I received the email and tried to claim them and was not able to do so. I received another email that said the upgrade was cancelled. I called in and spoke to a rep and sent 4 emails with a pic of the new tickets to claim them, but was told none were received then I got disconnected and never received the new tickets.

I've used Vivid Seats before, and I've never had any issues. If I wanna sell and transfer my ticket, I'm able to.

I type in a game and I randomly pick whoever shows up the best. I buy at StubHub and Vivid Seats. I'm not loyal to any of those and I just pick one. I compare prices a little bit but mainly, it's who came up through Google the quickest for me. With Vivid Seats, the online ticket purchasing thing is easy. It’s a good place to find tickets, just like the rest of them.

I have a lot of tickets bought from Vivid Seats. I go through them because there's money coming back for all the tickets you purchased. But I don't like that when you look for a ticket and it's $1,000, that ticket is actually costing you $1,350 with all the taxes and service fees that they have. The Super Bowl ticket costs $3,000, but it could end up costing over $4,000.

I like Vivid Seats. It's what I use primarily to order any tickets. The app is easy to use. Part of their rewards program is where if I bought a certain amount of tickets, they would give me some credits back.

THEY ARE A RIP OFF. NEVER BUY FROM THEM. Hiding is lying! They charged hundreds in fees. Customer service blames the customer, but when asked to show you the list of fees on the website they can't. The owners should be imprisoned.

I purchased 2 tickets for the Cleveland Detroit playoff game in Cleveland on the 12th. All seemed fine with the order, but after Cleveland won tonight, Vivid cancelled my order saying the seats were not available. They were clearly available when I placed the order. After Cleveland won tonight guaranteeing the 5th game I’m sure that Vivid decided that they could cancel my order and sell the tickets for a higher price. What a scam.

Richard was the Best, he should get pay increase. He made sure I had my tickets. I’m a senior and he was very patient with me. Your company is great, Everyone I spoke with was great. Please let Richard know how much I appreciate his help. He was absolutely wonderful helping this senior.

I had a terrible experience with Vivid Seats. The seller of the tickets cancelled my tickets with no communication days before the event. I purchased new tickets. Then days later the tickets were sent again. Vivid Seats claims the tickets were delivered and refused to give me a refund. The customer service was terrible and I would NEVER use this service ever again. AVOID at all costs.

My wife has used this company several times in the past with no issues, unfortunately my experience is quite different. Upon arriving at the venue for Chromeo and the Midnight September 20th my tickets were denied. Multiple security staff tried to scan my tickets, a supervisor was called over and had me uninstall and reinstall the AXS app, the tickets still wouldn't scan. Because there was no valid scan we were sent away. Vivid Seats did an investigation which only said the tickets had been issued, and that it must of been how I tried to scan the tickets. I am completely dumbfounded. I missed my favorite band and was denied a refund.

I wish there was a ZERO STARS option. DO NOT USE THIS COMPANY! They are a scam! I ordered 2 tickets for a concert (The Steel Wheels). Tickets were $25 each plus "fees", totaling $32.50 each, which would total $65. My card was charged $109.36 with no explanation of added charges. Also, the tickets were resold by someone else. This is a second-hand ticket outlet. They refused to give me my money back. Then, the concert itself had to be rescheduled. I never got notice from Vivid Seats and when I called to see if the (already overpriced tickets) I received would work for the rescheduled show, they put me on hold for over 30 minutes going back and forth with a "supervisor". The final verdict was that I would need to purchase new tickets for the rescheduled show and my tickets from the earlier date were invalid and I would not receive a refund. DO NOT USE THIS COMPANY!!!

Nice and easy to use and good customer service. Never had an issue with using the app. I was quickly refunded for a baseball game that was cancelled for weather and they even gave me bonus credit. I have received upgraded seats. Very reliable and easy to use app. It’s very useful for any type of event.

Vivid Seats is disgusting. Their customer service is awful. My event got moved to three months away to a date I could not make AND 1 of the tickets they sold me is fake. They didn't even give me a refund for the 1 fake ticket because they said I "accepted it" and their advice was to google how to sell tickets. I understood that I have to sell the tickets, but I asked for a refund on at least the 1 I could not sell and they would not give it to me or give me ANY solutions that were helpful. Never ever use Vivid Seats.

Always great. I recently this past weekend you StubHub and after purchasing a ticket, receiving the ticket, my order was canceled an hour after. I was on the phone for 6 hours fighting with them and still ended up having to buy a third ticket and still waiting on my money for the ticket that I never got

Absolutely terrible experience with Vivid Seats. I purchased 6 tickets for an event, and they only provided me with part of my order. When I reached out to their customer service for a refund or to get the rest of my tickets, they were completely unhelpful and rude. They refused to take responsibility for their mistake and didn’t offer any resolution. It’s clear they don’t care about their customers at all. I paid for a service I didn’t receive, and they just took my money without providing any solution. I will never use Vivid Seats again, and I advise anyone considering them to stay far away. Worst ticket vendor I’ve ever dealt with!

Richard was wonderful today. When four of my eight tickets didn't arrive he was kind, knowledgeable, and patient. He also called me back (!!) to check and make sure I received everything, and walked me through how to set up the necessary accounts. I am such a fan of Vivid Seats after this! Highly recommend.

I was worried because a destination event’s tickets had not yet been delivered only 2 days before the event. I spoke with a Vivid employee who was extremely responsive & helpful. He called the Seller while I was on the phone & followed up the next day. All was solved. Phenomenal Service, he & Vivid should be commended. Thank You!

I accepted the transfer and all 8 tickets say pass disabled - see photos. I sent an email and never received a response. My phone settings and Ticketmaster settings are up to date. I do not know if my tickets work since they say disabled.

My experience was seamless and I loved getting to use my reward credits. The credits were what motivated me to purchase my tickets through Vivid Seats and not a different company. I loved how easy it was to find tickets in my price range and how quickly the tickets were transferred to me. It gave me a nice sense of security. Hope I earn some more rewards!

My customer service agent, Chelsea, was the most professional, best agent I've ever come across in this industry. Her follow up was phenomenal. When my tickets got cancelled she helped me get new ones without issue! She was awesome! She followed up with me on multiple occasions and called me back every time. I did not have to hound her. She did exactly what she said she was going to do.

Used VividSeats for the first time to get tickets for Oasis. The service fee was hidden until checkout, which was pretty annoying. After checkout, I got an email from them saying they will deliver the ticket ONE DAY before the event. That makes absolutely no sense. Now I am stressed wondering whether the tickets would be real or not for THE NEXT YEAR. Absolutely regretting the decision to use VividSeats.

Very bad experience, am never using your platform drove 30 miles for a show and still the ticket was showing processing and never got cancellation or acceptance email, paid for parking, was waiting in line just to know that the broker never accepted the ticket and customer service was not even close to being helpful

I purchased ticket for Carolina Opry. Day off I look at my app Vivid Seats. There are three areas. Last area being ready. My tickets never said ready. I messaged the company. They never solved my problem. Vivid seats is a scam. Do not use them.

I am forgetting the name of the person that just helped me (Nisha possibly?) but she was AMAZING. She listened to my concern, gave it it's due diligence, and also checked on me while I was on hold to reassure me I hadn't been forgotten. Customer service work is so tough and I really appreciate her warmth and care. Thank you!!

Overall satisfied with the experience. The process was made simple and easy. I have been using Vivid for many years and will continue to use them. The reward program is also very favorable. I have received credits towards future concerts making a process that much more enjoyable. I have yet to run into any issues with vivid.

I bought tickets to Caifanes. I looked the venue up and it's not caifanes. It is a tribute band. Tickets are $30 cheaper through venue. My issue is still not resolved. This is unacceptable and I can't believe Vivid would allow this type of nonsense. I will definitely not want to buy tickets from vivid unless they correct or solve my problem. I am disappointed with the service I was promised or provided.

I always trust Vivid Seats to deliver the tickets timely, and this was no different. The tickets were delivered via Ticketmaster very quickly after I bought them. The fees are always a little high, but I was glad to see the Vampire Weekend concert. I will definitely be using vivid seats again in the future

No problem at all. You get the best seats that are available. If you have a problem you call. They will work with you to get it resolved. Just like to add they have the best courtesy and respect talking to you. The map they show you, the price section and where you will be sitting is helpful so you can see the stage and then you can get the best possible tickets available.

I’ve used Vivid Seats since last year and have always had smooth transactions. I’m not sure what happened this time but truly unsatisfied. Never got my tickets & customer service wasn’t really that helpful. There is now an “investigation” going on. So hopefully everything pans out. Hopeful but if not will have to rethink this ticket site.

Called 5 times regarding an issue with receiving my parking pass for the Usher concert. Every person I spoke helped me to best of their ability but the last person I spoke to went above and beyond, I wish I remembered her name but what I do know is she has outstanding customer service. Prime example Treat Others How You Would Like to Be Treated! Thank you so much for resolving my issue.

My wife bought rodeo tickets through Vivid Seats not knowing she was buying them from a scalper service who added on additional outrageous charges. General Admission tickets directly through the vendor were $20 a piece. She bought what appeared to be upgraded seats for $38 a piece. She was charged $138 for two tickets!!! She wasn't aware of this until she saw her bank statement! Vivid Seats does not allow the consumer to view the tickets until a few days before the event to be sure they get away with screwing you! Unbelievable the scam this business is running. We will warn all of our friends about how she was ripped off by Vivid Seats. Absolutely disgusting!

Never had an issue with any part of ordering or receiving my tickets. We have had great time with amazing memories at all the concerts we have been to just this year alone. And can't wait for the ones we still have to attend. Thanks for helping us have these memories.

It is everything you consider. They are a scam master. They sold me 2 SF Symphony Concert tickets at discount, for 9/25/24 Lang Lang Gala, and charged to my credit card. The way they emailed me the e-tickets was quite strange at the first place already. We went all the way to the door that evening, all being told at the gate that those two seats were bought originally by someone else!! The ticket office confirmed that the e-tickets did not look like what they issue.

I turned on to Vivid Seats because of the NCAA tournament a while back and recently, I bought sports tickets from them. They're a pretty good reseller of tickets and it seems like they get a lot of people reselling their tickets on there. Vivid Seats is better than Ticketmaster but they have to be mindful of their fees. If they get too high, they're going to scare away my business and some others.

Bought tickets for Tampa Bay Lightning v Nashville Predators pre season game in Tampa on 27 Sept. We had travelled to Orlando from the UK on vacation and had bought the tickets online a few weeks prior to our trip. We arrived in Florida on 26th Sept whilst Hurricane Helene was ongoing. I contacted Vivid that same evening to enquire if the game was still on due to the hurricane to be told that it was. I further questioned this as it seemingly contradicted any common sense approach and everything that was being broadcast on the news channels in Florida but their agent then simply terminated the online chat.

This was an awful experience. Their website claims "If you're not completely satisfied with your plan, you have 10 days to cancel your plan purchase and request a refund, provided the event date has not passed, you haven't attended the event or initiated a claim." I miscounted the number of tickets I need and contacted customer service 20 minutes after the purchase and was told there was nothing they could do. No refunds. No cancellations. Both people I spoke with (on phone and in chat) both told me they were the senior customer service rep, and there was no one to escalate to and no manager to assist. Their rationale was a single line hidden in their terms and services on a different page, behind another link. This is nauseating. After informing them of the textbook bait and switch, THEN my customer service representative went looking for someone else

The person who exchanged my tickets was very professional, quick and resolved my issue to make me very happy. Would love to always have her as my agent. Great service and knew what she was talking about. You can tell she had experience. She should be promoted to a higher position.

On June 10th, 2024 I paid $533 for 2 excellent seats at the Charlotte Skyla Amphitheater for a Kaleo Concert. We flew from out of state and stayed in a local hotel expressly to attend the concert. On September 19th, we arrived at the Skyla Amphitheater only to learn the venue had been changed to a much inferior indoor place with no seats. We were now expected to stand in the mosh pit, where people had paid $69.50 pp. So right there, we've already been overcharged by $394. We are older and one of us has spinal injuries, so standing isn't an option for us. I asked what we could do to get a seat and we were made to pay another $90 each for seats way to the side with very poor view of the band. In fact, we could only see one band member from our seats.

I've purchased tickets for various events across the last few years, including concerts and sporting events. The website is good. I’d prefer if there's a way to see the ticket prices with the fees before I get to the checkout, but other than that, it's easy to get around. Vivid Seats has a good rewards program as well. Once someone buys tickets, they get stamps and once they get enough stamps, they get money in their account based off of the price of each stamp for each ticket they bought. If someone uses Vivid Seats enough, it's worth it versus some of the other sites that are out there.

With Vivid Seats, we were able to get all of the seats that we needed close enough together versus the other places.

Purchasing tickets is easy. I just have to wait for the email from the seller. But I've been getting my tickets. I like the reward system. I purchase 10 tickets over time and get a ticket valued at the average price of those 10. Overall, good experience.

Vivid Seats is okay. I hate all the extra service charges, but I thought it was fine. I wish that the service charges wouldn't be so high. They had the tickets that I was looking for. Pearl Jam was great. I'd seen them before. It was a great concert. Wrigley is a great venue.

Bought very expensive VIP tix to a festival. Received wristband but no shuttle passes which are included. Called, texted, emailed and Vivid Seats says not included unless specifically stated. However the listing didn't say wristband only, it stated VIP pass. No help from company. Big problem as now they are sold out. Not a good experience at all. Won't use them again and making a claim with my credit card company.

I would give Vivid less than one star if I could. Horrible, super expensive, they totally misrepresented the location of the parking space it sold, claimed it was "Hollywood Bowl Lot A" which was a lie, and would not refund. I will never use them again and I suggest you do not either.

I heard about Vivid Seats last year for a concert I wanted to go to and tickets were cheaper. The purchase experience was easy.

We purchased a $500 print-out parking pass from this site, only to find out it was invalid and rejected at the event. When I contacted customer service, they promised to send a Denial of Access (DOA) form for me to complete and I never received it. It seems like no real progress was made to resolve the issue or refund my money. This experience raises serious concerns about the legitimacy of this site.

We originally had tickets to see a concert but that tour got canceled. And instead of giving us cash back, they gave us a credit through Vivid Seats for 110%, so we had to use Vivid Seats for the second one. It worked out that we were going to New York anyways and Usher happened to be in concert, so we decided to use the credit that we had with Vivid Seats and buy us tickets. They were good to work with. We usually shop among Vivid Seats, StubHub, Seat Geek, and a few others to see which one's got the best options. Then we go with who's got the least amount of fees included on top of the actual ticket because that's usually what the clincher is. I hate paying $300 for a ticket and have to pay another 150 for fees.

I've purchased tickets from Vivid Seats for sporting events and concerts. They always have really good options for seats at good prices. Their website is also very good. I've had good luck with it in the past and I recommend it for purchasing tickets.

Someone from the company called me this morning and was understanding about my situation and will refund me for the tickets!

I never received my ticket. I called for weeks to fix an email error and no one could help me. They refuse to give a refund even though I made every effort to fix the error. I will never use that platform again. I’m out $125 plus the price of a new ticket to the event.

It’s really terrible that I buy the tickets from Vivid Seats then get them sent to me from SeatGeek so I have to download that app and make an account just to receive the tickets I bought from another site plus all the ridiculous fees on top of that. Not sure why we have such insane fees when the tickets come from another site and I have to download the new site just to go to the game. Makes zero sense, if I wanted to purchase from SeatGeek that’s where I would’ve been looking Instead of vivid seats. Moving forward I might as well do that.

Two items to address. I purchased two tickets (Section Orchestra 103, Row J, Quantity 2,) through the Vivdseats website on 07/24/2024. Upon arrival to the venue, I was notified that the tickets I purchased were 1. Not in the same row nor next to one another and 2. One of the tickets had already been scanned half an hour before we arrived to someone other than myself. That is after an hour's worth of driving from the other side of town to celebrate my girlfriend’s birthday by taking her to this show.

I found it very easy to get the tickets I wanted at almost last minute and ease with transferring them to my family. I appreciate not having a Hassle when looking for tickets, even when they are not in my area. I had a great time getting to the event and found it easy to get in as the tickets were transferred quickly.

The parking pass I purchased this past time was useless. The parking lot was almost 5 miles away from the event and when I arrived there I was told the shuttle only runs to the airport. I showed them the email where it connected my event to this particular parking lot and they said to get my money back because it is wrong. I ended up having to drive to the event and pay again for parking somewhere else. I will never purchase parking through this app again.

I purchased some tickets and the coupon code was released shortly after I purchased the tickets on the same day. I called to get the coupon code applied and they said no. It seems to me that for customer service you could be able to take care of the customer, especially when there's a coupon code to remove fees. I enjoy the rewards program or else I would've given this a one star review.

Yesterday we went to the event at Peggy goo and we managed to get in because we couldn't scan one of the two tickets and we were able to get in, we asked them to send us another one and they told us that the order number was not the one, it was lie! We didn't manage to enter the event and at the moment I'm in negotiations to get my money back from the insurance company, which seems very difficult! I'm very sorry.

I've purchased NBA tickets, NFL tickets, and concert tickets from Vivid Seats. The website and the app are both easy to use. I like that Vivid Seats rewards you with cash to use for other tickets. It slowly adds up. When you open up the app, I had finally bought enough tickets that I had $50 reward that I could use towards another ticket. I also like that I can see the ticket fees when you're looking at purchase price.

I purchased 4 tickets to Detroit Lions on 9/15/24. The morning of the event I clicked on the link to download the tickets to my phone. The download suddenly stopped & message said check back later. Spent 2 hours on the phone with customer service, they kept me on hold & never fixed anything or had an explanation. We drove to the venue still without tickets at 12:30, game starts at 1:00. At 12:30 I received an email saying ticket download was cancelled!! It was my son’s 22nd birthday gift so we bought another 4 tickets. Vivid seats has still not refunded my first purchase or contacted me. Horrendous experience, customer service clueless as to what’s going on or when this will be resolved. Buyer beware. Do not use Vivid Seats!

I purchased a parking pass for the Hozier event at the Gorge. The ticket I was sold made it seem as if it was required to have it to get access to the venue. When I get there, no one checks the parking passes and people parked where I paid to park. Vivid Seats customer support refused to help after they did their investigation because it took too long and now they weren’t liable. If you buy any type of ticket on vivid seats expect to be scammed.

I was purchasing tickets to a Dodger game. I was trying to apply a credit. I was on my PC and I couldn't figure out how to apply the credit. I called customer service twice until someone finally told me I needed to buy the tickets on the app on my phone. I'm not happy it took me so long to get my tickets.

Meisha helped me follow up on a case regarding a set of tickets I purchased for Bellator in San Diego that took place a few weeks ago. Meisha notified the team of my situation and made the process very quick and smooth. I attend events like this one quite often so this high quality of help is very much appreciated. Thank you for the help.

I bought a last minute ticket to ELO. I purposely bought a seat in the 1st row of a section near the stage so I could see. Upon arrival, there was an issue w the ticket and I had to stand around while they verified if my ticket was valid. I was moved farther away. It was a nice location, but I couldn't see. I tried to contact customer service to find out what went wrong and there's been no answer. I won't use them again.

I saw an ad or a marketing ploy when Vivid Seats first started selling tickets and I wanted to give it a try because we used StubHub in the past. I used to have season tickets through a couple of different places and I travel a lot for business. So, it's hard for me to keep those seats. I got sick of selling tickets and just waiting on the money to get to me. And it just wasn't working out for me at the time. Vivid Seats had a program where I got a couple of free tickets a couple of times, which was nice. But recently, I've noticed that the fees are starting to get outrageous.

I've been using Vivid Seats for quite a while now. I used my points on my last order when I got tickets to the Tennessee and Alabama football game, and while my experience hasn't been the best, Vivid Seats is working towards resolving the issue.

I've been using Vivid Seats for a while now. It's not a huge benefit but if I spend a boatload of money on tickets, I can save a few bucks. It would be cool though if they could lower the transaction fees. If I spent $300 on a ticket, they charge me another 60 for electronic transaction fee.

I looked up NFL tickets for a football game that I wanted and the tickets on Vivid were the cheapest. Purchasing them was pretty easy and so fast. It was just like purchasing anything else online. The fees are always disappointing, but that's not the vendor's fault.

I've used Vivid Seats multiple times before and I've never had an issue. Also, I get credit back on certain purchases. I would use them again.

I got tickets for George Strait, Bailey Zimmerman, Metallica, Luke Bryan, and Jason Aldean thru Vivid Seats. It was simple and easy to purchase from them. They're cheaper than StubHub, and you get money back for every ticket that you buy.

Vivid Seats gave me the ability to search for tickets. It showed the stadium and gave me a picture of the view of what the seats would look like. The pricing was clear and easy. The rewards were easy to earn and it is automatically applied. Then the tickets are put on your phone like a digital ticket. That allows you to get into the event without having to print anything off. The rewards program takes the average of all the 10 tickets that I purchased and it gives me that amount of value off of the 11th ticket I buy. It was easy to use and saved me about 50 bucks this last go around. I would not use any other platform but Vivid. I like them.

The last three or four times I bought tickets was from Vivid. I've downloaded their app and it's real user-friendly to me and I'm not really tech-savvy here. The last tickets I bought, I used some points or rewards I had built up. I like that.

I used Vivid Seats because it was the link that they sent me when I bought the ticket. It was good but the fees were too high.

We've been going to sporting events for a couple years now. I heard about Vivid Seats when I googled options for purchasing tickets to sporting events and I used it most recently because I know I had a credit on there. We purchased football tickets. The purchasing experience was real easy. You can filter it down to what you're looking for as far as price points you wanna stay within, sections you wanna avoid or sections you prefer, and the number of tickets. Also, it lets you know what your price is inclusive of fees and taxes and everything. It's spelled out pretty simplistic. And the added bonus of getting rewards made it even better. I don't know any other site that have given rewards and I've used all of them over the course of the past five to seven years.

I use Vivid Seats to purchase all tickets to concerts and sporting events that I go to, I always find the best deals on tickets and the rewards system is countlessly helping out each time I’m able to reach the 10 stamp requirement for extra off our tickets. I would definitely recommend it to others as I’ve told people all the time about how helpful and useful vivid seats is

I had to call Vivid Seats help multiple times to secure my tickets and Vesper was by far the most helpful in resolving my issue. She was especially key in allowing me to enter on time as doors had already opened and I still did not have access to my tickets.

Vivid Seats never seems to let me down. Was out of town on my way to event when I was thrown a curveball and unable to access tickets. Customer service was quick and efficient to get tickets for me and my family. I can’t recall service agent name that helped but she went above and beyond to help and get me to my event.

When we arrived the seats were already taken. The couple showed us the exact seats we purchased. Went to customer service and they gave us new seats. Seats that were given to us were nowhere as close as nice of seats. We were disappointed in our experience. Would like to be refunded for our seats and poor experience.

Vivid Seats is very user-friendly on the app and it’s good quality. The tickets will be sent to you via email. I like that when you buy 10 tickets, you get the boost or the percentage off of tickets.

I've always used Vivid Seats. I use them twice a year and recently, I bought tickets for the Indianapolis Colts. We're going next weekend. I just wish ticket providers would lower their fees.

I purchased two tickets to a concert through Vivid. The email recommended that the tickets be "delivered" before the date of the concert which consisted of the tickets being sent to the wallet on my phone. After the date for the concert was changed and I wasn't able to make it on the new date, Vivid stated that I was unable to get any refund on the tickets because they had already been "delivered". Marc the customer service person was not helpful and did not assist with my issue.

I bought a ticket off of your website with a credit from a concert that got cancelled and it was fake and I was really mad I almost started crying. That’s how upset I was about it. I just wish that you guys wouldn’t have did that. I don’t think I'm gonna buy tickets from here ever again.

I love the rewards system. I of course wish it was more aggressive so that I received more freebies or monetary credit to be applied towards ticket purchases, but grateful for what is in place. I used my most recent credit of $108 towards a shoe I was on the fence about. So glad I got to go at half price thanks to Vivid Seats!

Had an easily rectifiable situation with Vivid Seats that cost me over $250! Bought tickets to a football game back in April that was scheduled for a Saturday in October. Two months later I get an email from vivid seats telling me that the game was changed to a Friday night... for which I wouldn't be available. Called to get a refund and was told they couldn't refund my $255.50, that they can only refund for canceled events. BTW...svc. charge for 5 tickets...$63!!! Really? Done with vivid...see ya! I learned my lesson.

Can’t get my ticket until game day. That is ridiculous. The school has released all tickets. The seller should send them but Vivid won’t contact them. I’m not traveling clear across the country to a game just to show up and never have received my tickets. Don’t say this is industry standard to avoid fraud. It’s so you can make the most $$$ possible. Greed at its finest, ticket industry is a mess!! And Vivid is part of the scam.

Tickets on the app were advertised on app as "clear view" with a picture of a clear view, but I actually had an obstructed view. Will never use Vivid Seats again. What a ripoff. Stay away from vivid seats.

I was going to buy tickets through AXS but I checked Vivid Seats and they had tickets for cheaper and they ended up being in a VIP section. It was a no brainer to get tickets through Vivid seats for cheaper than AXS especially when they were VIP tickets. It’s also nice to be able to redeem rewards after getting 10 stamps.

I will change my experience after I receive tickets.. game is in 48 hrs and I still have received the actual tickets.. and have to send to family in advance.. stated instant delivery and paid extra charge for it as well and 2 days out and still waiting. Also reached out to customer service about it in which they assured I would have in time.. but I feel this is cutting it close especially without any communication on exact date and time..

Yanks Red Sox bought 3 tickets for over $100 and used built up credit. Got email to claim tickets. Could not claim. Called support line and chat team. Was told I’ll receive them before the game. I did not receive them before the game. I was late to the game bc I was waiting outside the subway to make sure I could access the tickets beforehand. Ended up having to buy another 3 tickets from another site. Overall a terrible experience as my credit card was still charged the remaining balance and I used my credits I built up over time as well. I understand it’s a marketplace but when a seller puts tickets up for sale on your site you should hold it in an escrow position since you’re the middleman in the transaction. So thank you Vivid Seats for turning what I thought would be a great night into me being late for the game and having to buy tickets from a different site.

I am extremely upset with this company. My first time using Vivid Seats was yesterday and I will never use them again. We bought tickets that showed as available for three people and got a call about 5 minutes after stating the order was confirmed and that we should receive the tickets by email shortly. We then noticed we hadn't received our tickets and called Vivid Seats. The woman said that the tickets were no longer available and that the previous representative made a mistake.

Every time I buy a ticket I’m always shopping on Vivid. Your staff makes it easy on me and I love saving money. I will always continue to buy my tickets for my venues through Vivid and I love how you get your 11th one for free. You also save money too by getting credits towards your next purchase.

If I could put zero stars I would. They have a buy now pay later option through PayPal, which I clicked on to do and it said 52 month but it took $600 and they will not give me back my money. Then they tried to tell me that wasn't even on there. I have a screenshot that literally shows it. I'm sure if you look it's clearly there! Does that sound like a scam to anybody else?

Originally a 1 star review. Vivid has since reached out and made good on this issue. I will continue to use Vivid Seats for my tickets. Vivid has been able to resolve every issue that I've ever had purchasing tickets through their app.

Never use this site. Seller provided tickets that were in no way what was listed and Vivid Seats chose to upload the sale, as the seller "provided a ticket that was delivered and claimed it was accurate." There is apparently no buyer protection or recourse for sellers misrepresenting sales. Avoid at all costs.

I saw tickets in row 1 of section C for UCF vs. Florida Gators football, and I didn't buy due to excessive fees. Then Vivid sent me an e-mail to buy the same seats with a 15% discount. The discount didn't work, so I called the toll-free number to buy the section C row 1 tickets. However, when I checked the confirmation e-mail, I actually was given section C row 11. Then when I called and asked them to fix the mistake, they didn't fix it. They only offered to investigate the original phone call where my mother and I told the lady 3 or 4 times about the section C row 1 seats. I guess my word wasn't good enough. Maybe the lady didn't understand me. I would never have paid that much or even asked for row 11. To make matters worse, they sold the row 1 seats again to another customer. They even sent me an email informing that the row 1 sets were sold to another customer. What a bait and switch scam.

I recently purchased four tickets for a Tennessee Titans game through Vivid Seats, and my experience has been extremely frustrating. I specifically sorted my search by row to find front row seats, and the website returned tickets listed as row AA, which I believed were front row so I purchased them. However, I ended up receiving four tickets in row Y instead.

The app is very easy to use and has great prices, I would highly recommend this app to other people because of the great prices. It is very simple to find the events I am looking for and I see myself using this app a lot in the future. Thanks.

The fees are just too much. I feel like this is the last time I will buy tickets through here. We looked on Ticketmaster and unfortunately, they were not on there before but tickets right next to where we’re sitting were available on the aisle, where we can actually select the seat and see where we were sitting and it’s not such a gamble, and they were the same price as the seats we bought, but $200 cheaper because of the fees. As horrible as Ticketmaster is, and as much as we try to go to other places to do business instead of them, unfortunately, I understand they are a bigger company so they can possibly charge less, but these were sell tickets as well and still $200 cheaper. The fees are where the pain is at. Scalp is already horrible, it’s just makes it so much more unbearable. You can buy a whole other ticket for the fees sometimes. The other reason is because you never know your seats going to be. It’s hard for tall people to be scrunched in sometimes, especially with disabilities. Thank you.

I ordered tickets and received confirmation. The confirmation indicated that I would get the tickets the day before the event, but I didn't get them. I trusted that they would be sent since I didn't from them otherwise, so I waited until the day of the event. When the tickets were still not available, I used their chat service in an attempt to get them. Their chat system is a joke. If I even minimize the screen to get my order number, the chat disappears and I have to start all over again. It took a long time to get to a rep, and then they responded slowly. I was told that the seller didn't have the tickets available. I have no idea why Vivid Seats didn't contact me to let me know this ahead of time. I ended up getting a refund and having to buy tickets elsewhere at a much higher price since it was the day of the event. I will NEVER use this service again. Their customer service is a joke.

What a relief! After 5 calls to support, I finally got a CSR with English as their native language!! The previous 4 calls took almost 2 hours, and they still couldn’t understand the circumstances. This time I only had to explain 1 time and she handled the rest perfectly! Hiring call centers out of country is not smart business. They may be able to read and write English, but they don’t understand what is being said to them. I explained the situation multiple times with each one of the previous CSRs and they took my case in the complete wrong direction. Knowing that there is at least one US based call center makes me comfortable enough to continue using Vivid for all my event tickets. Before today, I had decided to delete the app. Now I’m reinstalling it. However, if I ever need support again, I will call and hang up on every csr that has to read aloud their greeting to be able to pronounce, until I reach a native English speaker.

I signed up for this app and have used it extensively for a couple years under the impression that my loyalty and the amount of money I have spent on this site would be rewarded with an occasional surprise upgrade. This was an empty promise and clear bait and switch. The fees have continued to rise to a point that is ridiculous. I’m NOT happy with my account right now.

SCAMMERS.... Gave me the runarounds regarding my tickets that I never received. Called every other day for three weeks straight trying to retrieve seat numbers for tickets purchased and was told I needed to login from the app, click a emailed link and then they said I couldn't use my phone to retrieve the tickets. Told me I could only use a desktop. When that didn't work. I was told I needed to only retrieve tickets through google.com search engine. All of that to still not receive my tickets. SCAM SCAM SCAM.

Tickets are reasonably price compared to other purchasing sites, and are delivered in a timely manner. I have never encountered any problems when using Vivid Seats. I also like the rewards program that is offered when you make several purchases using the site. Good experience all around and can always buy tickets with no issues!

Every ticket to any event I have purchased is perfect and timely. I have not had any issues. I would and have recommended Vivid Seats to many friends who currently use Vivid Seats. I love the reward system. It is very helpful and useful ok last min events. I love Vivid Seats. I definitely plan to use the app for multiple events coming up.

BUYERS BEWARE of Vivid practices and refusal to provide support to the buyers on their website. In April of 2024, I purchased 6 tickets to the Auburn vs Arkansas football game on September 21, 2024. They were purchased for almost $1000 which included the Vivid fee of almost $250 with the full understanding that Auburn would not release the ticket until early August. At the time I thought I was buying from a reputable company and I was excited for my family to be able attend the event. Due to unforeseen circumstances, we are not able to go. I would like to sell the tickets to try to recoup some of my cost.

We had got a parking pass to the NC state game Vs Tennessee. The ticket was 50 dollars to purchase. Prior to the purchase we assumed it was a normal parking pass. In the mail it said it was for a specific time that was not specified. After trying to get a refund because we had to purchase another parking pass, we were told that we didn’t follow “specific instructions” by some Indian man, although it never told us we had to arrive an hour before the game to use the parking pass. I’ll never use this for tickets ever again, you lost a valuable customer.

Only reason I’m leaving 5 stars is cause of Vesper. She was the only one that cared and helped me until my issue was resolved. I would have missed my concert if not for her help. After spending 3 hours on the phone and getting no help from anyone I was lucky to reach Vesper and fixed everything.

Bought a GA lawn concert ticket for about $100, my friend found the exact same ticket the next day for $47 from Vivid. I couldn't believe it and searched again and all that was available to me was higher priced tickets. While her search at the exact same time yielded cheaper ticket prices. I'm not sure if I'm only shown higher ticket prices since I've purchased multiple tickets and have credit to "get your 11th ticket free". After I've used up my remaining credit there's really no reason to continue using Vivid.

Have had a few small issues but always got my tickets. Always got my tickets or my credits in the amount of tickets. Always end up satisfied. I know my money's in safe hands when buying from Vivid Seats. Will continue to use Vivid seats for all of my event tickets.

Ticket pricing is all over the place and ticket resales are ridiculously priced. Otherwise, experience was ok. The fees and transfer fees are expensive in my opinion and I don’t really see why they cost that much? Physical tickets don’t cost an extra fee to get them into your hands.

Elise is one of the best, most caring customer service reps I’ve ever worked with. She helped fix a tough situation I had with Ticketmaster and I couldn’t be more happy, thrilled how she solved the issue for me. Truly above and beyond service by her and I’ll do business with Vivid now forever because of her great effort. Thank you!!

I would recommend purchasing tickets ONLY if you can get an instant download. I purchased a ticket for a concert that was sold out a few weeks after my initial purchase. The seller never uploaded my ticket, so the day of the event I started calling the Vivid Seats customer service number. I was greeted by a pleasant person who assisted in calling the seller. The seller assured her that he would post the ticket within the hour. So, I proceeded to continue traveling to my venue. An hour before I got there, I called again to let them know my ticket had not been sent out. They attempted to call the seller a few more times and did not receive a response. I was told I could go ahead and get a refund or wait until the start of the event to see if the seller would upload the ticket. I opted to wait given that I was now closer to the venue than to my home.

Vivid seats are terrible. I called and talked to three people. I couldn't get my ticket for parking. No one helped. I ended up getting a Uber. I told one of the people at vivid I told her I traveled from Chicago to Las Vegas to see a game. She was no help so I asked for a refund because I couldn't get the parking ticket. She was, "Oh no. We don't give refunds." So I lost money. They are terrible. I almost didn't get my game tickets and they don't care as long as they get your money. I will never ever give them my business again.

Their company has poor customer service. The Agents would not transfer me to a manager. They refused to refund me for them miss my email address. I had to pay for more tickets at the box office. I never received the initial tickets via email.

They are deceptive in the marketing with overcharging you for your tickets as well as providing no refunds even same today. I purchased my tickets by mistake and when I immediately tried to get a refund because of the mistake there was no way for me to receive a refund.

I think too many tickets were sold for this concert. There was not a single open seat in GA and strict standing areas that were full and security was pushing us out of them if we even had a single foot out of the line of standing areas. We had to stand up top with no view of the stage because it was so full of people who couldn’t find places to sit.

Kenneth was extremely patient, understanding, and helpful. I feel confident that I'll be able to show my tickets when I arrive on October 6th. God bless Kenneth! I now understand how to show my tickets. I am old school and wish I could print out my tickets, but Kenneth made me feel comfortable.

A pleasant surprise! Almost too good to be true. Definitely will be favoring Vivid for future concert tickets! I got two tickets to a show for free, and two more tickets to another show, front row using the rewards I had accrued. This really is an awesome service! I will definitely be using it again and again.

I’ve tried to disconnect an email to the ** app, yet the email here was **, yet a $120 parking pass was sent to an account I can’t access… EPIC FAIL!!! Make sure the email used here is what your third party vendors use or send the tickets via this app. So annoyed, will NEVER buy rangers tickets here again. Maybe none… It’s not that hard. Yet, here I am with $500 in the mix and may not have access to any of it because you can’t use the email on THIS ACCOUNT.

I do love that I could find seats the day of the game. I love that I could "see" the view from the seats before purchase. I do not love that $38 tickets cost $54 after all the fees and said $8 a seat on each ticket. Felt a bit slimy.

I unknowingly bought stolen tickets for Taylor Swift from VividSeats.com. Needless to say, the tickets were very expensive and I was distraught. I called VividSeats, and while it did take a few phone calls over the course of several days, VividSeats worked with me to rectify the situation. I was given replacement tickets and the customer service representative was amazingly helpful. He went above and beyond for me and the company held up their Buyer Guarantee.

I’ve had a good experience with Vivid Seats in ordering tickets to baseball games and even a concert once. I have recommended it to a few people and even downloaded the app for one of my friends to their device. I will definitely use vivid seats again in the future.

What a nightmare! Bought concert tickets and get tons of spam emails making it hard to find the tickets. Finally find a ticket email only to find out I have to download another app (TIXR) to see my tickets. Took multiple tries to get set up on TIXR and had to spend nearly an hour on the phone with their support. What a joke! Two apps to be able to get my tickets? Still cannot verify the tickets until a couple days before the event as they are not visible until then.

Worst experience. Purchased tickets for an event that is 9 hours away from my home. I made trip arrangements, car rental, hotel, gas, days off. The day of the event I was send an email to a link that did not work. Reached out to customer service and I was told an “investigation” would be open and I needed to wait. It’s been over 24 hours. No tickets were ever delivered. Call customer service and they refuse to transfer you to anyone. Unreliable. No care to the customer issue.

After a terrible experience on the phone with another customer experience representative who would not give me their name, would not let me talk to someone else, and was one star (not Amber), we chatted with Amber who was efficient, quickly helped me solve issues, and was kind. Great service!

Great service! Thank you!! Awesome customer service and I am a very happy customer. This was an offer I received from you guys and I feel like a valued customer. Vivid Seats is always showing why they are my to go for tickets. Reliable, always have the best prices and know how to take care of their customers.

Shacoya stayed on the line with me for over an hour to get my tickets. She was SO SO SO INSANELY HELPFUL AND I CANNOT SAY ENOUGH GOOD THINGS ABOUT HER!! She deserves a raise and a promotion because I have never had more helpful customer service ever than her!

Unfortunately my tickets didn't arrive in time, Virgo personally saw to it that I got a full refund. He is the best! Professional and polite! Thank you again. I highly recommend this service for anyone who wants peace of mind. I had been live chatting with a live agent, but service was spotty

I have over $1,000 in rewards "credit" and used the other $600 left over from my POSTPONED NOW CANCELED Aerosmith tix from Nov, 2023 for Journey/Def Leppard on Sept 4th. I am not working, unenjoyment has run out and I literally have $0.61 in the bank with $1.78 in cash. I NEED MY MONEY BACK!!!!

Question answered about upgrading Tickets. Was not able to upgrade but reasoning explained. Used the email option to give my question and response was the next morning with clarity and choices to look at when looking to resolve my situation. I was in an obstructed view zone and didn’t know it when I bought the tickets. Thanks

I purchased tickets to the Hollywood Bowl for an event on August 29, 2024. My email confirmation stated Estimated Delivery Date is Wed. Aug 28, 2024. On August 28, 2024, I inquired about the status of my order because at the Hollywood Bowl, to order food to be delivered to your seat (for certain seats), you must place the order by 6 pm the evening before. The response I received from VIVID SEATS was "As you can see, your tickets will be delivered to you on or before August 28, 2024 till 11:59 PM." The response said "will be delivered." See Photo.

Shannon ** was the BEST! She was very understanding of my situation and she helped me through the whole process. She took her time to explain and answered all my questions. I appreciate her so much for going above and beyond! :) Thank you, Shannon. You definitely made my day.

Truly the best third party ticket seller. They always have responsive customer service and the app is just so fun with all the games they have now. The rewards system is unlike anything I’ve seen for ticket sellers. I love being rewarded for my silly fan girl habits. Love you guys.

The prices are good and the time between ordering and receiving tickets is very fast. Vivid Seats is great for concerts and sporting events and I like the UI compared to other ticket apps. It would be nice if there was a feature that let you view individual seats on a seating map for better accuracy and assurance when buying, but overall I like this app for buying event tickets.

Fantastic so easy to do. The phone call was amazing and the money was in my vivid account the next day. I will continue to use vivid seats for my future ticket buying experiences. Never had an issue. I got my credit back before I had to even contact anyone.

My link had expired when I went to access my tickets. Jenn your representative who took care of this matter was fabulous.. She was courteous, helpful and handled everything in more than a timely manner.. This is was the most pleasant experience, in handling my mess up.. You have a customer for life.. Kudos to Jenn - she is the best... I could not be happier.

The customer service rep was great. He stayed on the line until the issue was resolved and found my tickets thanks so much to him! Wish I remembered his name. Great energy and customer service. Thank you.

Tickets sent to the wrong email, he helped me get it taken care and tickets sent to the right email within 20 minutes. Even called back to follow up. Was a great help and would recommend Vivid Seats to a friend for sure. Thanks again to the staff and me ever who assisted.

I know tickets owner has until the last day to send me tickets, but is not fair to be waiting for so long and don't have news on them. It will be more professional if they say, Must be delivered in 5 days and not to wait so long.

Great selection, easy to navigate and purchase tickets. Vivid seats is the only place I purchase tickets from. Takes no time for the time you order the tickets, until you actually receive them. Very easy to buy tickets and send to another person. I will always recommend family and friends to order tickets from Vivid Seats!

I bought tickets to WNBA game for daughter and teammates a week ago. Tickets were due yesterday but never came. I called Vivid. They tried to get me to take worse seats for same price. I saw seats in same area as my original tickets but they would not let me have them. They said I could buy them at a higher cost. I felt like it was bait and switch. Would never even try them again. I bought from competitor and paid hundreds more since it was last minute. A sickening experience.

I used some of my credits to get a parking pass for the lions game Saturday and it never specified I would have to print out a hard copy to use the parking pass. You Should let us know that before we buy something like that. Waste of $36 credit, and I should get it back since I was on the way to the game.