Vivid Seats Reviews

I do not wish to enroll in any services other than these tickets. I did not receive a receipt. I should have received the tickets by email as soon as I purchased them. I did not see the seat numbers until I received the tickets just the row. Your prices are too high. I could have purchased them directly through the theater for less even with a service fee.

Great deals!!!! Easy. Love the app. Ability to follow your favorite artists. Change location if you travel and find shows wherever you are. And the only place I know that gives you rewards for purchases. Free tickets?!?🎫. Yes please! I highly recommend Vivid.

Was able to receive my tickets before 2 days before the event. Was notified via email it was ready in app. When I went to the app, it was confirmed and I was able to view my tickets quite easily. Smooth transaction. Would look to reuse the site to purchase tickets for events in the future.

Vivid Seats had the best price and seating available! These tickets were sold out on the main site and everywhere else was way overpriced! Purchasing with Vivid Seats was easy and tickets were delivered as promised and before the deadline! I would highly recommend!

It was a good experience overall although the ticket came with the message when delivered that read Limited View after I purchased it. If it said that beforehand, I missed it. Also, an extra $104+ in fees is excessive. I would use the site again though.

Having to wait for tickets to be sent wasn't something that I want to experience going forward 😕. I was checking back on several occasions for the tickets. The actual price of each ticket was reasonable, but all the extra fees, I feel was unacceptable. I think one fee plus taxes is reasonable.

We were on our way to the concert when Vivid Seats called us to tell us the tickets we bought had been sold on a different website and let us know the seats were obstructed view, which we did not know 'cause it wasn’t listed on the information for the tickets. The lady that told us on the phone helped us find some seats that weren’t obstructed view and made sure we’d get to the concert. We had so much fun and our seats were amazing! I’ll definitely be using Vivid Seats more often.

I had a very positive experience. From start to finish, everything was handled with honesty and professionalism. Communication was clear, and I felt supported through the process. It’s rare to find a company that listens, responds quickly, and genuinely cares about the customer. I would absolutely recommend them to family and friends.

This was a wonderful experience and will definitely contact Vividseats again when looking for venue tickets. Roan found me great seats at a great price and tickets delivered via email within minutes. We are so excited to go see Lainey tomorrow. Thank you

I found tickets I needed quickly and they also had significantly lower fees. The website is fairly easy to navigate and the checkout process was smooth as well. I received my ticket within seconds and was able to download it to my Apple Wallet ready for use.

Vivid Seats had the best last-minute tickets for the Broadway show I was looking for at prices 30-50% off the official website. Plus, the first timer discount made it even better. I was a bit skeptical at first, this being a resale website, is it even legitimate? But after googling and reading the buyer's guarantee, I felt secure in my decision. After purchasing, within 5-10 minutes, I received the ticket electronically. That same night, I enjoyed the show in a great seat! So worth it! Would use Vivid Seats again, except maybe not so last-minute.

I was excited to see I had scored tickets for Randy Travis. It's been hours and still no tickets have been delivered. Maybe this was a scam site, I don't know just afraid to order tickets again from this company. I have received no help trying to get information regarding the tickets. I should never have bought them, knowing they would only be delivered via their site. Just EMAIL me the tickets, since your way and/or instructions are not working!

Purchasing tickets was easy using the website. While the price show included all fees, there was tax added on to the order that I wasn’t expecting. Received the tickets within minutes of purchasing them. Will definitely look to them for future ticket needs.

Representative was amazing and so helpful. Glad we share some history together. She was so delightful to work with. I recommend her to everyone. She helped me much. She made this whole transaction so easy. I definitely would recommend family and friends to try it out.

Thank for allowing me to purchase my item. I very seldom use Vivid Seats for ticket purchases, but I used you for the competitive price per ticket and my attempt to find a ticket for an upcoming event was still available. I look forward to using your platform in the future and hope that the result is the same.

It was smooth, and easy. I am glad that the ticket price included the fees so I was not calculating the final cost. I would use them again since it was quick and efficient. I was helpful to get an email so I know when to transfer my tickets.

I experienced excellent service overall. Site was very easy to follow with very good descriptions on what to expect in the venue (such as limited views). Competitive and good pricing in comparison to others. I received my tickets fast, within 24 hours of purchase.

Easy to buy tickets! I am excited to go to this show with all my friends and my family in October! It’ll be a great time. Laufey is going to have a packed house in the United Center. It’ll be a grand ole time. Can’t wait for October in 2025. It will be a great time.

I bought some tickets on Vivid Seats but I have not received any confirmation or anything about my tickets in my account. My email is the correct one in the site. I have contacted customer service but still have not received anything and they are already paid.

My agent Jorge was very knowledgeable and helpful! I needed assistance with purchasing new seats and selling an existing. He made the process very straightforward. I greatly appreciate the Vivid Seats customer service. It was good to talk with a live person.

Aliyssa was a pleasure to work with, and she assisted in giving a discount on a ticket that I was purchasing for my brother's birthday. She crushed it, and made the experience incredibly easy. I would highly recommend Vivid, and it is the only secondary site I use.

Took me about an hour to find out how to get my tickets because they were not in the Vivid app that I downloaded. Support finally sent me a link to access the tickets only in a Google Wallet app which I can't download because I have an iPhone. What a complete waste of time. I will never use Vivid Seats again.

The tickets listed were row 21. After I paid for them the tickets I received were row 20. Might not seem like much, but at Hard Rock Stadium that is on the border of being covered vs not being covered. That 1 row does make a difference. Plus, you still have the issue of I didn't get the tickets that were advertised and I paid for.

It was easy and fast to receive my tickets today! They delivered to my email and I added them to my Ticketmaster. They were also cheaper on this website than other websites I had looked at. Overall, I enjoyed using this website! I will be using it again.

The app and the website are super easy to use. And I’ve never had any issue with getting into any venue using this as a reseller. I'm not sure if other sites are good or not, I've never used another reseller other than Vivid. I don’t feel comfortable using any other source for tickets outside of Ticketmaster itself, except for Vivid. Thanks.

Quick and easy transfer. Buying the tickets was easy and no problem at all. Hopefully the tickets work at game time and we get to enjoy the game. Was able to find cheap tickets at a specific area with great visibility of the field slightly to the side of the sidelines.

Quick and easy, I wasn’t able to find the receipt and there was a little confusion because my Apple Pay and email that I used didn’t match and I didn’t realize it at first but we are all set now and ready to go. This was also the cheapest tickets when I compared it with other sites.

I got my order cancelled five times through the website. I tried all of my credit cards, PayPal, anything I could, and nothing worked. So, I almost lost all hope of going to the event. The in-app support chat suggested I contact the sales dept over the phone, and I am so glad I did! It was so easy to work with Don B. to process the transaction. Thank you so much for your help! It looks like I'm going to the event after all! The website errs on the side of caution too much and cancels legitimate transactions, but calling sales more than makes up for it.

It was fun, we liked the game and the shows, and it was nice to spend quality time with my family at this game. It was fun being around other people cheering for our team, Philadelphia Union, we liked the Mariachi and the DJ. It was SUPER FUN being there.

Fast and accurate service. This seller delivered the tickets within 5 minutes of my purchase. We are looking forward to watching our Bengals beat the Steelers. This is the third event that we have purchased tickets for through Vivid Seats and we definitely will use the service again.

Always precise and accurate. Easy website to use to get tickets for my games and concerts. I only use this site to purchase my tickets for events. I highly recommend this site and will continue to use them for my purchases. I would recommend Vivid to my friends and family members for their future events.

The system is greet. I was able to get my tickets to my event fairly easy. I had a small problem but in a few hours it was worked out. I was able to get help from the virtual assistant. Once the virtual assistant could no longer help, I was sent to a real person.

I found that the site was very easy to use when purchasing tickets for the Yankees game. I highly recommend that anyone looking for tickets use this site as it is very manageable and the tickets are a very reasonable price. I will continue to use this site in the future.

Seats were $20 cheaper than Ticketmaster's platform! It was a no brainer to see a great band for $30. The Band The Black Keys are great and I couldn't image a better way to see them in the hometown of Akron. Vivid Seats was just easy to see on their website on how it included no hidden fees and made my choice as a consumer easier when comparing.

One of my best friends told me about Vivid Seats. I love the fact that the seats are available. The app is wicked easy to navigate through, and I like the rewards that they do. I think it’s phenomenal. If you purchase tickets, you get rewards points for future purchases. I love it.

I used Vivid Seats to get a ticket for The Weeknd concert. I booked for July 4th and it was cancelled. But I got instant credit, so I used that to book a ticket for the next one, and it was good. I like the points system Vivid Seats offers. I haven’t been able to use my points, but I’m halfway there.

The Vivid Seats app was very easy and user-friendly. I've purchased tickets for some Major League Baseball games. It's hard to do frequently because it's so expensive. But there were a couple of events that I wanted to be at, so I wasn't bothered by the price. I also appreciate the rewards program. I didn't buy them, to begin with, but knowing I would get those rewards.

When I bought my ticket on VividSeats, the process was super quick and easy. It was also noticeably cheaper than other ticket apps I compared, which was a huge plus. The confirmation email came right away, and I had instant mobile access to my ticket, which made everything stress-free and convenient. I felt confident in my purchase and appreciated how smooth the whole experience was. I’ll definitely be using VividSeats again for future events!

He’s very well, thank you and I feel and I can’t wait to get the tickets in. It’s been easy to work with everyone. I’m waiting for my tickets now. I hope I get my tickets by today so I can put them all out. Can you please send me my tickets as soon as possible because I need to print them out? Thank you, have a good day.

Was a great, fast and simple experience. The tickets arrived quickly and we are ready to see the show. My wife loves the artist we are going to see since she was a kid and the ease of the transaction is making it possible for her to see them one last time before they are done.

Great and easy to use. The website was very thorough and helped make purchasing the ticket and parking efficient. I look forward to going to the event, and seeing NHL hockey back in action. Will most likely be using this more in the future to get tickets to more NHL games.

Vivid Seats is always the go to ticket app for me. I recommend to everyone. Love this app. Thank you. Not only does this app always have my back as well but always gets my ticket on time and ready to use asap and got coverage. It’s super awesome how clutch this app is.

Too many steps to receive tickets; too many emails to receive tickets; process is cumbersome and too long over too many days after having spent too much money for tickets. Government oversight is needed to protect consumers from this overreach and overburdensome process you have placed on consumers,

Super fast delivery and super excited to go to see the comedian. I received the tickets way faster than expected! I have never ever had issues with Vivid tickets and I thoroughly enjoy using the vivid app as their services and help are the top of the top notch!

The app is user friendly and includes detailed explanations to help step by step. It also includes views from your seat to help make decisions. The app lets you build up points and you to your advantage delivering a discounted rate for the tickets. I highly recommend Vivid Seats

It was very confusing because I bought the tickets on Vivid. I kept getting messages to download the app, which I did, and that a magic email would be sent. I received emails about downloading the app, but not the tickets. Then I received a text that the tickets were in my Ticketmaster app. Very confusing.

Quick and easy purchase of my Backstreet Las Vegas tickets through the Vivid APP. Could not be easier to make this purchase. So many other make purchasing and receiving tickets so hard but it literally took me less than a minute to secure my tickets.

I wish I could give it zero stars. The customer service, all virtual, is not helpful at all. You pay for a ticket and the only option if something happens and you were charged though mischarged, is to resell. No fix on their end at all.

Sadly, when I purchased the tickets, the confirmation indicated Row 14 for 2 seats, but the tickets I received were for Row 13 instead. My husband and I had intentionally chosen Row 14 so we could sit directly in front of our family, which was very important to us.

Horrible experience trying to sell a ticket the day before an event - I transferred the ticket to Vivid Seats (per their instructions), but they did not activate my listing until almost 24 hours later, after the event was over. The morning of the event, I emailed them asking them to either activate my listing ASAP or return my ticket. They did not respond. I will never use this company again.

Easy to buy and tickets came to me via email in about 2 hours. Looking forward to the big game in San Diego. Have bought through Vivid Seats before with no problems. They are a reliable source for resell tickets. Wish I knew more to say. Vivid Seats is legit.

They reached out and managed to get my issue resolved and everything is back to normal now.

The person helping me was professional, efficient and successful! She helped me reorder the tickets that didn't go through online the night before and was very thorough and nice. I also didn't have to wait long to get someone on the line to help me.

I think this was a great way to have fun while possibly earning rewards. Very fun! It was entertaining and I learned lots of new things!! I do think there should be more quizzes offered at one time even if it’s not for winning prizes but I enjoyed it.

My agent Lovely was so knowledgeable and FAST and got me the student discount I asked for. I was very impressed with her fast response time, friendliness, and willingness to help me find the perfect parking ticket. She is THE BEST!!! I will tell my friends and family to ask for her.

If I could give 0 stars I would. Horrible place to buy tickets. Don’t recommend. They literally scammed you. They don’t give you the tickets right away. It’s literally couple days before the event some people have not even received them the day of the event. And they reschedule events and don’t want to refund you. Please to buy from them. Go to Ticketmaster so much better.

The representative was patient and he Helped me purchase tickets efficiently. He even helped me search for parking pass for the corresponding event that I was interested in. He ensured that the order was processed and confirmed which was reassuring to me a customer.

Telephone rep was amazing. Simply told the rep my issue and he resolved it! Doesn’t get easier than that. Had an issue with a promo code that proposed up but disappeared. I explained the situation and the rep said no worries in that all he had to do was to get an okay from his supervisor. Worked out well

Vivid Seats is an outstanding ticket platform that makes finding and securing seats for any event quick and stress-free. The website and app are intuitive, with great filters to easily locate concerts, sports games, theater, and more. Their 100% Buyer Guarantee gives total peace of mind—tickets are always legitimate, and their customer service team is responsive, friendly, and ready to help if anything comes up. Every order I’ve placed has been delivered on time, with mobile tickets often available instantly.

The representative I spoke with was awesome! She helped me through my issue with ease and her knowledge was amazing. Her patience with me was great! Thank you very much with my issue. I got off the phone with no more worries and appreciated that!!!

Great game, the tickets were easy to get. The line was fast and we were in our seats right when the game started. The seats were exactly the ones I seen online. Really enjoyed the service. They were cheaper on here than other services I was looking online for.

Marc was very helpful finding me tickets at a great price, and we were able to go to all of the games and she offered to help me get parking near the stadium. I will definitely be getting my tickets from you again. She was easy to understand and talk to.

Andres was very helpful with completing my ticket order. This was my 1st time using a resale ticket site and I was a little hesitant. But as he personally placed the order he explained everything I should expect in detail. I'm a senior person and not that experienced on the computer. However, I now feel confident that all will go smoothly and hope to continue getting tickets from you.

I was so happy with the help that Charles gave me. He was able to recommend an even better option to me than I had called about. I was able to reach Customer Service easily on more than one occasion and the agent on each occasion was more than helpful. Thank you Vivid Seats.

It’s easy to navigate the site for tickets. I just wish it was strictly one price without knowing your fees at the end. I’ve am a level icon and I haven’t seen that many perks of it, but I will still continue to buy tickets from Vivid versus other sites.

Vivid Seats have a stamp program which is kind of cool. They have a thing where if you buy 10 tickets, you get the average cost of those tickets to apply towards another ticket. I've used it twice. I also like how the app is, visually.

If I could give 0 stars or negative stars I would. Worst experience I may have ever had buying anything. Could not have been less successful or more frustrating. Word to the wise: don't walk, RUN from even considering any purchase from this service!

I’ve used Vivid Seats quite a bit. I’ve gotten quite a few tickets through them. It's horrible that they add a markup to the price of the tickets because the hidden service fees make it quite expensive. When you could get them from their own store versus what you get for the secondary market, it’s outrageous. But it's almost the only way you can get them anymore, though their website was fine and easy to navigate.

Vivid has cheaper ticket prices. I got the Oklahoma City Thunder tickets from them. I did it through the app and it was easy to use. I would tell people to use them.

I’m pissed because I ordered two tickets for a baseball game this past Sunday. I never received tickets and was forced to purchase a new set of tickets through box office. I called back in after game to get a refund that I qualified for due to your buyers guarantee but was denied due to them saying that the tickets were sent to my email. Those tickets never made it to my inbox and I was on the phone prior to buying tickets from box office for an hour which the 30 minutes of that call, the game already had started.

I needed a ticket next to the seats I already purchased online. They were very kind and helpful in achieving this for me. While she couldn’t guarantee it would be right next to our group, she could do the same section and row. Turned out being right next to us so I am happy!

We missed one whole day of our festival because the tickets we paid to have sent over night arrived 5 days later. They did not compensate us for the over night shipment or for missing the 1st day nor did they even apologize. Instead, the manager said I was lying about when the festival started. How can I lie, the schedule was on the website. We also had to wait in the parking lot and could not even bring our camper in for the 1st day because our tickets were not delivered. Buyer BEWARE! Did I forget to mention that 2 of these 4 tickets were for 2 disabled adults who look forward to this festival every year!

I will never use Vivid Seats again. I received the tickets ONE day before the show. However, they were in a different section. Ticket prices in that section were HALF what I paid 9 months ago. Vivid Seats refused to give me the tickets I paid for. They also refused to give me a discount for the cheaper seats. The customer service rep refused to forward me to a supervisor. Don't buy from Vivid Seats. Bait and Switch.

Consultant was very helpful and personable. He helped me to purchase my tickets with ease. I had a great overall experience. He was also able to help me with all of my questions. He made the check-out process very easy and smooth. I love purchasing my tickets with Vivid.

Their Buyer's Guarantee/100% Customer Satisfaction is false advertising to deceive. I just had the most insane experience that consumed 2.5 days of my life, missed the show & lost my $. Feb 2025 I paid for tickets to a show on July 30th. On July 28th I got a call from Vivid Seats telling me that these tickets are no longer available due to a "venue change" & they changed my tickets to horrible seats. They lied & I have it recorded. My original seats were available & canceled day of the show. I tried endlessly to find a resolution or get my original seats back. They wouldn't budge. They put me on hold me - sometimes up to 20 minutes. They gas-lighted me, twisted the truth, transferred their guilt onto me & scapegoated their accountability onto the venue - they refused to try to fix anything that they caused.

Maria (or Marie? I don't remember which name) over the phone was very helpful and kind with my ticket order. I called instead of placing the order online because I was trying to get 2 seats together for a concert. Very glad my friend and I can enjoy the concert together!

I love using Vivid Seats! I download it the other day because I seen the chance of winning free tickets for Chappell Roan! I think playing the trivia is such a fun way to win free tickets for people who may not have the cash!! I just want to say thank you for be so generous and caring! What Vivid Seats is doing is very great!

A woman named Lovely sold me my ticket for Coldplay, and she was wonderful! She helped me get the best price, explained all the terms and conditions clearly, and put me at ease since there are so many scammers out there. She was also very excited about my purchase and wished me well for my event. Overall, it was a great experience!

I love it. It’s super fun to play trivia for music or whatever you’re into. You earn tokens and a chance to win a free tickets! Why not! I love learning the few new things that I maybe didn’t know as well. Hope I can invite some friends soon and we can turn it into a big competition between us!

Was definitely a pleasure to deal with Charles today. Charles made the experience understandable and explained step by step how everything work. The biggest surprise was the discount on our purchase for both events. Thanks for all your help, Charles!

Thank you, went smooth and fast. Couldn’t be happier. Person knew what he was talking about and was educated enough to help me. Also asked me how my day was which was nice of him. Def won’t hesitate to shop at Vivid again for my ticket needs. Thank you again.

I purchased premium priced tickets. The Vivid website showed the tickets on a seat map being in the front section, and the ticket description said they were in Row 1. The tickets themselves has Row 1 in the section area. Upon arrival, I was told there were only General Admission tickets with no assigned areas or rows. Vivid Customer Service later told me that Row 1 only refers to an inventory number, and not a seating row, and refused to give me a partial refund.

I was, as usual, extremely pleased with my experience with Vivid Seats. The agent was so patient, understanding, and knowledgeable. All this is very deeply appreciated. I will always return to Vivid Seats for tickets. Thank you for making my purchases so special.

I called in because I was having a challenge with applying a promotion to my balance. I waited less than 10 seconds for a live person and received help from Jason. He was very thorough and helped me quickly get what I needed. I would not hesitate to use the service again in the future.

James was excellent and assisted with my international purchase due to my frustrations, and inability to complete the transaction on my own. This was more than likely due to security measures, but he made the process appear seamless! Top Guy and professional.

Absolutely disgusting experience with Vivid Seats. The customer service is an absolute joke. I spent almost 15 hours on the phone trying to get a refund because the ticket I ordered was never delivered. Total scam. I will NEVER purchase anything from them again. Save yourself the aggravation and purchase tickets elsewhere.

After purchasing the ticket and downloading the app., I was unable to log into the account on the app or change the password even though somehow was able to access my account on desktop. Customer service sent a pdf of the ticket since I was driving on a rural hwy with no printer access and don't own a printer. I was told by CS that the venue is only accessible with a printed ticket and I would not be able to enter the venue without it and would not be eligible for a refund since the ticket had been delivered. In addition the ticket is in the name of Audrey ** purchased in Feb 2025, which I was told is standard practice for tics purchased through a marketplace. This is beyond ridiculous and I am heartbroken that I had to miss the event. I will be contacting my bank regarding the refund and will never use your crappy app again and would not recommend it to anyone since it does not work properly.

Vivid Seats is always AWESOME to deal with. They have every event happening and at better prices. They are simple, easy and straightforward when ordering your event, concert, show or any event you may be ordering. Thank you for that. Entertainment these days is so expensive. Especially if you have a family.

Do not recommend using Vividseats as the client does not have any protection. Client beware and Vividseats will not contact seller or inquire about it. Vividseats has agreements with sellers but they can be anyone and charge double, triple of the going ticket price, gouge clients. Vividseats will not help clients and will not contact sellers.

Maria is a fantastic customer support rep. I couldn't resolve an issue with ordering tickets online. Maria was extremely patient and helped me order the ticket on the phone. She showed great expertise in troubleshooting the problem. She identified the problem and helped me fix it. A very positive experience for me because there was only one ticket left in the seating area I wanted at the concert venue.

I just purchased my tickets with Pablo and made my experience easy & seamless. I also received my tickets within minutes which is a huge plus. Vivid seats is my go to whenever I purchase for any event. I highly recommend purchasing from Vivid Seats.

I spent over an hour researching ticket options online to find seats close to my friend group. I specifically purchased row P on this website. $230 later I receive tickets for row N. It took 2 days and a virtual agent telling me to 'wait 5 minutes to call and someone will answer’ after complaining there was no one to answer the phone. The first virtual agent I spoke to..despite telling him how upset I was at the change..disconnected my conversation and sent me a ‘congratulatory seat upgrade’ email regarding my move to row N? When I FINALLY got ahold of someone via phone, they told me oh well and I can try to resell my tickets and try again. Nowhere did it clearly state what I was purchasing could be completely different than what I receive and I am beyond upset with the lack of customer service for this ‘company’. I’ll never use this website again and strongly advise against it.

Good evening, Vivid Seats help us out last year going to the NFL games so we reach out to them again for help and they gave us more great seats. Now we can't wait to see the New Orleans Saints play in their preseason game. Much Love and Thank You

These people charged me $41+ for tickets I got at the venue for less than $26. Their tickets didn't work. We searched for them at the front office when we arrived... No tickets. So I just spent more to get in. I contacted them for a refund and only got to chat with a robot. Then they sent me to something else maybe still a robot. I gave them info like last 4 of my card and they refused to give me a refund... For tickets that didn't work and that I never got to use! They said they decided not to because I didn't reach out to them while I was missing the event with my son. I said I clicked on get your tickets here how is that not reaching out? Run don't walk from this provider.

We purchased tickets on Vivid prior to our event's start time. The tickets were not transferred to us until about 45 minutes after the event had started. We missed a significant part of the event that we paid a premium for. If we would have known the tickets would not have been available immediately, we never would have purchased them.

Our representative went above and beyond to make sure we were getting the best possible tickets for our venue. She was very patient and explained everything to us in detail so we understood. We will definitely look forward to making sure we get the same agent again when we purchase tickets in the future. Thank you once again.

I love how Vivid is set up but I worry because of what other people said when they bought tickets. Some people said they never got their tickets or a refund. I do not want this to be my experience. Hoping I can get free tickets and then I will use vivid forever!

Despite being a repeat customer of Vivid Seats I was unable to log in. I had to call and explain what I wanted to “Mark A.” who was very helpful, respectful of my problem, took possession of the situation and solved it. Kudos to Mark A. I give Mark 5 stars. I give Vivid Seats 4 because I still can’t log in.

I’m seeing awful reviews for what I consider to be a useful option for securing tickets to events. I’ve used Vivid Seats 4 times now… and have a 5th concert coming up in a couple weeks also through vivid seats for which I’ve already received my ticket. I’ve never had an issue at any event with tickets I bought from vivid seats, and while the fees can be high sometimes, I simply just shop elsewhere if that’s the case. To me, this service doesn’t deserved to be docked for that since seemingly every ticketing app employs some kinda hidden fee thing. Check your seats online for obstructions before buying them and only buy from sellers with check marks. If everyone did that there would be a lot less one star reviews.

Ideally I would be able to handle ticket purchase on the website or app but I had difficulty. My experience with the phone transaction was super easy. Wait time was minimal and Niko was super helpful, taking care of the entire transaction very quickly. He waited until I received the email confirmation which took place within seconds after he submitted the order.

I appreciated the seat upgrades. I tried to return a call about the upgrade offer using the chat and that was not helpful. Both interactions they said they were prioritizing my request and I would be receiving an email shortly. I never got an email. Luckily I figured out how to call back. But we had a great time. It was nice reconnecting with old friends.

It’s a good time, I like using this app and it’s fun doing the Game Center on this to win entries for ticket giveaways for different shows and game. I like this ticketing site a lot and thought it works well. I thought it was a fun time and the games themself are really fun. Enjoyable to do.

A couple of years back, we were looking for specific tickets and we found them on Vivid Seats. I've had a good experience, so I continued to use them. I like their pricing, but it depends on what the concert is. They're expensive, but I like the seating chart, availability, and the app. Vivid Seats is easy to navigate and it's also easy to receive tickets. All the notifications are great and makes it super easy to use, up until the day of the show. I would highly recommend them.

I bought Timberwolves tickets through Vivid Seats. They are good and cheaper. I got some points for the rewards program for my purchase and I like it, I’m a super fan now. The price was affordable and we got good seats. I love the seating.

Vivid Seats works with Ticketmaster, and every time I buy from Vivid Seats, they always take me to Ticketmaster. Everything's been fine. I have Vivid's app and I always see if they have good sales. I use the app when I get tickets. I go there and look at seats, then after that, I go in another place and look at how far it is. I've been buying tickets for a little while and I haven't had any problems yet. It's easy for me to get tickets, and I always get the good ones. That's what I look for.

Ordering through customer support over the phone was a very easy experience. The person I spoke to was very helpful when helping me as well as helped me out with a promo code to save a few dollars. I would order through customer support again. I saved almost 10 dollars with a promo code that I was thankful to get especially with today's prices in the economy. Vivid Seats for the win every time. My go to place for event ordering.

Updated on 08/05/2025: This was a really disappointing experience. This was the first time I used Vivid Seats. I clearly will not use this pitiful platform again. Basically it gave a bunch of template corporate, string-along apologies and claims of escalation/supervisor reviews since I made the first complaint from the moment I reached my obstructed view seat and contacted you via chat. It seems evident it had no intention of doing an "investigation", or remedying the situation. I wonder what happened to the company standing behind its product?

Had to download Vivid Seats AND Ticketmaster, create log in for each, then had to load ticket into Google wallet, which I never use...Awful experience. Waste of time. I expected a readable ticket to be sent directly to my email as has been done in past years. This was a waste of time.

Javier was very helpful and polite while handling my purchase and applying my discount. I will continue to patronize VIVID for my sports tix needs. I personally prefer to deal with people while making my purchases, the online option was easy to navigate. Ultimately, I still needed Javier’s assistance. Knowledgeable and courteous service, thanks.

I wanted seats to a minor league baseball game. The team site only had "Standing Room Only" tickets and I cannot stand for very long due to back issues. So I went to Vivid and paid 4x more for tickets because I thought they would be for "seats". A week later the tickets were delivered digitally and they were "Standing Room Only". Customer Service was worthless and only suggested trying to resell them instead of acknowledging they deliberately misled what the tickets were for. I'm never using Vivid again and I hope this review helps someone else from being Ripped Off!

Miguel was extremely helpful and made the entire process smooth and stress-free. He took the time to assist me promptly, ensuring I was able to purchase the exact tickets I wanted without any issues. His professionalism and friendly attitude made a big difference, and I truly appreciated his excellent support.

Thank you Leiner R. for your wonderful service and very helpful with booking shawn mendes ticket at toronto. Leiner was very patient and friendly, he takes his time to explain to me the policy and everything I need to know about the concert, thank you!

Online tickets presented as $75, I went to purchase on 3 different devices and none of them went through. I tried calling to purchase the same tickets and when the purchase was about to go through, they informed me the tickets were no longer available. The next tickets were $25 more. They offered a discount of $10 TOTAL which was extremely frustrating. Will not be purchasing again.

Vivid seats offered tickets at good prices but when you get to the checkout the service costs are another $100. No thanks. The price advertised should be the total price and not some sort of trick. I'll go elsewhere.

Reasonable prices, awesome seats! Fantastic app and credit opportunities!! Beats the competition hands down!! Great customer service as well. Looking forward to scoring some Maiden tickets for the US tour next year!! Would highly recommend to friends and family, everything is simple and streamlined digitally! App games are fun and credits are awarded, which can be used towards tickets!!

I had a problem ordering tickets on your app. The gentleman that helped me on the phone was very polite and help me out very professionally so I was able to get my tickets. Kudos to him and I thank your company very much. I don't order my tickets to anybody but Vivid Seats. Keep up the good work.

Do not trust Vivid Seats to deliver on its promise to deliver tickets online. I was left waiting outside the London Stadium and not tickets did not come through. Their excuse was that the supplier did not send them. I repeatedly asked their live chat agents to check on the tickets and was assured that the tickets would come through before the start of the event. 3 of the agents even told me that they would personally take on the case and ensure all was OK. Total BS! They use scripted replies and even told me that the tickets would be delivered before the event date whilst in contact with them on the actual day of the event. Do not trust this company and steer well clear if you want your tickets delivered on time or at all!

My first time purchasing tickets with your company. At this point everything is great. Love the app. Viewing seats and parking was awesome! When I needed more info on parking I called and Lovely one your representative was very polite, curious and efficient. Good job! I'm pleased with service I received. Thank you.

I had a lot of fun playing trivia. The questions were a mix of common knowledge and more challenging knowledge. I didn’t have any problems submitting my answers, and the app was working perfectly. I just wish I was able to play more trivia of different artist. But other than that, I had a lot of fun.

I bought tickets for my daughter's first MLB game. We are fans of the opposing team, so this is a once a year chance she will get, if that, to see her favorite team. There was a group of 8ish tickets together. I talked to a very kind gentleman who I shared I'd like the tickets in the bunch farthest to the left closest to the dugout, he assured me he got them for me. I asked multiple times and he told me he did. Once we hung up, about 15 minutes later I received the tickets only to have them be the furthest to the right. I called back and explained I was clear before I made the purchase of what I needed and was told I was given that. Could we possibly message the seller and ask for seats to be switched?

Nancy was very helpful and nice. I really appreciate her help and honesty with the purchasing of tickets and her eagerness. Nancy was very helpful and nice. I really appreciate her help and honesty with the purchasing of tickets and her eagerness to get me what I needed and to help have a great time. She was also very nice!!

I couldn't get the check out to work so I called the number and The agent was very helpful. He Went through the process of purchasing tickets. It made the process easy from start to finish. Great job. Thank you very much! It was great great great great.

Never, ever buy from them. They have 0 customer service and scam you. They make it impossible to contact you and their poorly trained representatives read from a script and are utterly useful. I lost money. Never, ever buy from them. I will be pursuing further action.

I couldn't purchase the tickets online as I kept getting an error when trying to purchase ticket protection. I ended up calling Vivid Seats and Charles was able to help me purchase the tickets over the phone. I hope that I don't have any issues with these tickets. Thank you! Carrie

We bought 6 tickets thru VIVID and one of our party couldn't make it so we tried to sell one ticket. Vivid makes it very difficult to sell a ticket, had to create a PDF copy and upload it to the site, etc. We won't be using Vivid again, they charge excessively high fees on top of the ticket price too.

Fast ticket delivery and there’s lots of discounts and rewards they give you! 10/10. I was able to attend an ENHYPEN concert using Vivid Seats. I also got 10 percent off for some tickets and I played the game center for multiple entries for Tyler’s concert!! You also get rewards for playing and getting lots of entries like more discounts.

I purchased a ticket through Vivid Seats to see Gary Owen at the Palms in Las Vegas. The digital download of the ticket did not work. I phoned Vivid Seats before leaving my home for the event. According to Vivid Seats’ pre-recorded message, “Please note our phone team heavily prioritizes customers whose events are today or tomorrow…” After 35 minutes on hold, I linked my phone to the car, hoping someone would respond before I arrived at the venue. Upon arriving at the Palms, 30 minutes later, I was still on hold. A Line Security staff member directed me to the box office. The line was incredibly long, as I was not the only one with a ticketing problem, so I remained on hold, hopeful that a Vivid Seats representative would respond before I reached the counter—unfortunately, no such luck.

Agent patiently went through my information and found tickets for me to suit my needs. My tickets kept getting cancelled when I tried to purchase online and the agent sorted things out and explained everything to me. The tickets were for Cirque du Soleil.

Tickets were ordered. My wife purchased them and put them in my name then they were canceled. Now we have to wait for a refund! We had to re-purchase them over the phone. The last name is the same. They should've called a phone number before ordering taking the money and then canceling and now having us have to wait for a refund. Making us spend double the amount of money for the tickets and parking.

I was looking for the best deal on all the ticketing apps. Vivid Seats was the best one in terms of cost. Also, I had great seating options. I've been using Vivid Seats for at least five years.

VIVID is a total and complete SCAM.... All my friends ordered concert tickets on another site - which were electronically delivered the same date ordered... My ticket from VIVID still hasn't arrived - weeks after I ordered it - and I'm told the concert is selling out. VIVID'S RESPONSE???? Are you ready??? "If your ticket does not arrive by the concert date - we'll give a refund." are you kidding me???? Do yourself a favor and don't EVER order tickets from VIVID.

Seller revoked the tickets and Vivid still charged us for the tickets. We reached out to the venue and they told us that the tickets were cancelled on Vivid’s end. Absolutely terrible company, conducting fraud and were left on hold for 3 hours.

Ruth S. helped me purchase tickets for me and my mom to go to our first concert together in September and she was absolutely perfect, so helpful and so sweet! She was also very patient and polite, definitely the best customer service ever and will go to her for future tickets and recommend her to family and friends! Thank you again Ruth!

My agent was a delight! She was extremely knowledgeable, clear in her speaking and has great listening skills. When she sent me to a service specialist she also was awesome to deal with. Very happy with my experience and will definitely return and recommend to anyone who asks where to purchase event tickets

Needed to secure three tickets to see Weird Al Yankovic at Madison Square Garden for July 12th. Needed an odd number of tickets. I was having trouble processing it online. I called customer service and was connected to Domenick (although the email I received said Charles A). Either way their service was excellent. Even though I was unable to use the VIVID20 code to receive the $20 discount (have to spend over $200). The rep was able to apply $10 since I am a repeat customer. That little gesture made me feel valued as a customer and I will be sure to use VIVID for all my concert and sport ticket needs in the future

Jay was very nice, super helpful and most pleasant. Quickly assessed my concerns and saved the day. Original purchase was online and inadvertently cancelled. Jay also stayed on the line until I received my email confirmation. Thank you!

No help or anything with my issue. I made a purchase for the wrong date. Within a minute had contacted support. And nothing. No help, no understanding, nothing from the two people I talked to try to resolve this issue. I contacted on two different days even and there was still no resolution

Mariana went above and beyond. I called Vivid Seats several times but always went around in circles. I wanted to speak to a live person. I called a 925 area code number and she assisted me. I had many questions that she answered. I feel at ease that I don’t have to scramble the day of the concert to get parking. Thank you!

My experience with Joana was awesome, she helped me after all the trouble I had trying to purchase the tickets trough the platform. She was very kind, patient and diligent, she took attention to every detail and answered every question I asked trough the process. I would love purchasing tickets at Vivid Seats again with this customer service.

I had purchased four tickets to a afternoon MLB game. I decided to sell them at exorbitant selling fees. The day before the game I closed the sale and decided to go. This place is a nightmare to navigate. I had never received a code with the tickets. The rep to which I spoke did not know what she was doing. I talked to another who, after another 45 minutes, told me that my tickets were still up for sale two hours before the game was to start. I never made the game.

Bought tickets once and ever since I loved this app and will continue to buy tickets on here. I recommend if you're looking forward to any event to buy your tickets on here due to the fast and reliable service. You can pick out your section and figure out what price you want to pay and overall an amazing experience and for sure will buy for here again to go to any concerts or shows.

To start with my original tickets I purchased 6/28 was cancelled without notice. Called today to reorder tickets and was told by Charles that my purchase would go thru and I would receive my tickets since we were on the phone and the purchase was verified. I place the order and tickets got cancelled right away. There was a pending transaction on my banking account and the payment went through and I didn’t receive my tickets like Charles said I would.

Vivid Seats stole $1100 from me. There 100 % buyers guaranteed is complete B.S. There is no way to contact them via phone number. Stick to StubHub. At least with StubHub you can actually speak to customer service. Imagine spending $1100 on Essence Festival musical tickets and you explain to them you never recieved the tickets, they keep saying it was emailed at 03:45. Refused my refund. Now I'm sick. If your TV is Vivid change the setting. Don't trust a company who doesn't care for your well-being. Only stealing your money.

Never buy tickets from Vivid, they are not backed whatsoever and they will sell you a ticket that doesn’t work and not refund it. I was sold a ticket and was refused entry to venue with ticket from Vivid and Vivid customer service has refused to refund the money back, even after being denied entry.

I never received the tickets I purchased so I had to purchase additional tickets at the door. Thankfully concert wasn't sold out. Company is refusing to refund me. I will never use them again. Very frustrated.

After numerous attempts of trying to buy tickets online we phoned the contact number and spoke with Michelle (I think was the first person) and Dominiq. Both were super helpful and very patient to deal with. They were both very informative and I'm very happy with how the transactions were dealt with. I would definitely use Vivid seats again.

Rep Dominique was absolutely amazing! From start to finish, they were kind, patient, and incredibly helpful throughout the entire ticket purchasing process. They made everything feel seamless and stress-free, answering all of my questions with professionalism and a positive attitude. It’s rare to come across such outstanding customer service—Dominique truly went above and beyond. Honestly, they deserve a raise or promotion for the way they handled everything with such grace and efficiency. I left the interaction genuinely impressed and grateful.

Was looking to purchase Subway Series baseball tickets for Mets v Yankees. I could not have been happier with the outcome as my agent was friendly, helpful and willing to make the deal happen! Would highly recommend calling Vivid for all your event needs. She even offered to help with parking passes to make my experience stress free.

Purchased 12 tickets for upcoming UCLA vs UNLV football game. I wanted to purchase 6 tickets in 2 rows but the ticket agent was unable to accommodate this request. The agent was very helpful but was unable to complete the request. I ended up purchasing 9 tickets in one row and 3 tickets in another row. It seems that the agent didn’t have visibility into the seats per row.

We ran into a fairly significant issue with a recent ticket order and Vivid Seats PROACTIVELY reached out and Sydney went above and beyond to offer a solution to the problem. She was friendly, knowledgeable, understanding and patient. Very impressed and appreciative! Would highly recommend Vivid Seats and Sydney! Thank you for making a bad situation great!