Vivid Seats Reviews

Ticket prices paid through the website was triple the amount the venue was selling the tickets for. Upon arriving and checking into the venue, I reviewed my email and no tickets were received by email. The only way to enter the show was to purchase additional tickets at the box office window. The entire transaction was extremely frustrating and disappointing.

The seat I selected didn’t reflect the actual seat I got. I chose the seat based on being close to the stage and the seat I got is way in the rear of the floor. I’m only 5 feet and can’t see which is why I chose a seat closer to the stage. I’m extremely disappointed and will never order from here again. BEWARE THAT THE SEAT YOU'RE GIVEN DOES NOT REFLECT WHAT YOU'RE GETTING. I ordered section C row 3 off Vivid Seats and when I got the ticket on Ticketmaster it showed section C as in the the rear of the floor.

Tickets arrived on time and everything was easy to do. Parking ticket was expensive though. But much cheaper than other sites. Maybe with the expensive seats that are over 200$ there could be free parking pass. Spent over 600$ on tickets, didn't expect parking to be almost another 100$. That and service charges were 200$.

This was my first time using Vivid Seats. Not only did I have a lot of good choices of ticket locations and prices, but the price I ended up paying was also very good. The whole transaction was fairly quick and easy, and I received my tickets almost immediately too! I would recommend using Vivid Seats to anyone.

Well to be honest, I only used this service like 2 times for concerts, and both times were very good experience, I got into the venues with no problems or hassles, the only downside to this service I must say is: it is a little expensive, but you do your money's worth.

The tickets purchased a month prior to the event was cancelled by seller less than 24 hours before the event took place and we were unable to buy new ticket. There should be a rule that a seller cannot take back their tickets so many days prior to an event.

I love the rewards and game center!! This is the best I’ve seen offered in the industry of tickets!! The game center is exciting to possibly win big, meanwhile you're earning coins towards $ off with it! & every 10 tickets earns a free ticket, which for people like me, who go to concerts often, pays off pretty quickly!!!

The tickets listed were not the correct row. I had specifically picked them so that we could get “rail” bar top seats, but when we got the Ticketmaster transfer, it was a completely different row, that we paid way too much for. We would never have purchased the tickets had we known the actual section and row.

I am an avid theater fan. So I love everything from Book Of Mormon, to Wicked (Hamilton is a little too cliché). So when I saw deals for Come From Away and Moulin Rouge I JUMPED ON IT. Both shows were amazing, and the people I took to the shows loved it!. Before this I actually shopped via Ticketmaster, issue is with them, their hidden fess and they will surcharge you LIKE CRAZY and you'll end up paying more in hidden fees and taxes you'll pay more in tax then the ticket itself. From here on out Vivid Seats would be the only ticket company I trust.

I am very disappointed with this service, my ticket was never delivered and my money was never returned. I am very frustrated. I bought the ticket a while ago and then when it came the day of the concert, nobody sent me any heads up or anything about the ticket. And no solution was ever provided to solve the problem. I am really willing to delete Vivid Seats from my phone forever. This is really ridiculous.

First off the extra fees are insane. For every 3 tickets I bought I basically paid the price of another in fees. The customer support was also not very good. I was referred to the online FAQs when I called with a question and never got my answer. It was also not made clear when I purchased my tickets, the type of tickets I was receiving. I paid for the seats advertised and I ended up having different seats for every single session. I will most likely be using Ticketmaster in the future.

Several years ago Slipknot got cancelled and I received credit plus 10 percent. No one could tell me how to use the credits I received and I thought I had lost the $150. Finally Vivid switched from credits to gift cards I'm allowed to use the credits. I hope this gift card system works better than the old credit system.

Ease of last minute use, front row seats, fabulous show, 10% discount too, thank you all, stars. 🌟 🤩 😀 ✨️ ♥️ 😊 🌟 Will reference friends & families, I've been using your application over & over & enjoy your specials. I like your website too, looking forward to the upcoming shows.

Honestly I’m always scared to buy resale tickets but you have created a space where I can buy them with confidence and not worry about anything. I have bought tickets from y’all 3 times already and I’ve never had an issue. I will definitely keep buying from you guys in the future.!

I had talked to you for three days stating I couldn’t receive the tickets, I stated Ticketmaster said they went to another account. I was told I was wrong, made to feel I wasn’t smart enough to receive the tickets….a ”your verified seller” lied to you, you told me that it wasn’t possible because they were a “verified seller.” Well, I went to the show, we didn't receive our tickets, they were sold multiple times and in fact there was someone in our seats. I will NEVER AGAIN do business with your forum and I cannot believe you do not value people’s money because your “verified seller” said they sent them to me. They did, after they sold them on Ticketmaster….

Purchasing tickets was easy. Got several reminders, but had difficulty getting my paid tickets to show up correctly on my phone, at the door. I kept trying to redo it, but couldn't get the QR code to show. So it made me frustrated. The person at the door checking people in finally let me go in so not to hold up the line. I think it would be helpful to let people print their tickets.

When I tried to retrieve tickets I got an error message saying tickets were not available. Tried chat and even called in advance of event. Customer service was not helpful at all. So now I am out $630 and never got to go to the event. Do not recommend using for events. Better to use Ticketmaster. Very disappointed!

Unknowledgeable, doesn’t speak English, fees are just absolutely ridiculous. Terrible customer service overall. Almost impossible to speak to a human. Sit on hold forever and then get hung up on every time. Will be looking at other options from now on for ticket purchases.

When I arrived at the venue, I couldn't figure out how to get to the tickets, even though I had previously downloaded the app as you instructed. The ticket taker sent me to a woman who was helping another customer. Not coincidentally, he had bought his tickets on your site as well, and also couldn't obtain his tickets. The people at the venue were not able to help me at all. They couldn't figure it out either. I finally got it to work after playing around on my phone for 10 to 15 minutes and changing my password multiple times. I will not be using your site again.

Vivid Rewards weren’t applied. I clicked to apply my vivid rewards when purchasing tickets but then had to update my credit card info. When I clicked to complete transaction Vivid Rewards weren’t applied. I reached out IMMEDIATELY to cancel order and apply rewards. Policies and Procedures of company do not align with me as a user.

Do not buy these seats. Say there are two bars to SRO AND now they rent that area out and there are 2 4 foot windows to watch from! So disappointing as the place is amazing otherwise. So tell your customers that you are not letting people see the game they paid over $75 for. Do better!

The purchase went fine but to access tickets get said download Vivid app. I did so. Click on View tickets or something like that. Took me to Ticketmaster. Had to download and create account on Ticketmaster. Click on View tickets there. It showed me four tickets but said these are not the tickets. To view and save tickets, save them to Google Wallet. Which I did not have. Or I could click on download our app. So I opted to download the app which took me to Kronke Sports. After downloading that app it said view tickets here. Which again were not the tickets. It again directed me to download Google Wallet to save the tickets there so I wouldn't have to deal with heavy network traffic trying to access tickets when entering the event.

I was disappointed and where I was sitting for the cost 74. When I had other family sitting much closer to the stage who only paid 57 and I was sitting behind them, 7 rows. They did not use the same app so next time I will be more careful and shop around.

The Fees they charge amounted to a 35% increase in ticket prices. Ridiculous. They also do it ‘dynamically’ to gouge people on more popular events. I wonder how much they charge for Super Bowl tickets. The only benefit is the secure, brokered transaction and e delivery, but the cost is exorbitant. Probably will not use again.

First of all, I purchased my tickets for Tyler, The Creator on accident as I was trying to use the pay-as-you-go feature offered by PayPal. Instead $800 was taken out of my account and could not be refunded. Luckily I was able to gather up enough money to pay my rent that month, and I attended the concert. The concert was great, my friend who probably won't do a survey I had purchased a ticket for her son and I had a lot of trouble helping her get the ticket to show up in the AXS app with no help from vivid.

This was my first time purchasing tickets from this website, and unfortunately, it was a very disappointing experience. On the day of the event, I received an email stating that the tickets I had purchased were no longer available. While they did issue a refund, I was left without tickets and no alternative options. Extremely frustrating and unreliable—I wouldn’t trust this service again.

Hidden prices... They publish a price and when you've already paid, they charge you double. This company is crap. Why haven't they published the real price from the beginning? This is robbery... They're stealing from people. People pay the price that goes with taxes, obviously. Why do they hide the prices? Don't steal from people.

Purchasing experience was perfect. I didn’t have any problem booking and getting anything I needed. I bought football tickets for a professional game that was on my bucket list, and it was a very simple, easy-to-do process. I’ older, so, Vivid Seats makes it a lot easier. The website is also very user-friendly.

Vivid seemed to be cheaper than other providers. They also have the reward program. It is awesome, and I love it because I attend a lot of shows.

I purchased sports tickets through Vivid Seats and I like that I earn points when I buy tickets, which I can use toward future purchases. The seating options and prices are good.

This was a great experience. Buying the tickets were very easy. The prices were great. The service was fast and easy. The ticket was delivered and transferred within 30 minutes after I bought the ticket!! I would definitely use Vivid Seats again for any future concerts and events I'm planning on going to!!

It’s crazy how much you charge in fees. It’s bad enough we already pay a lot for the show. Then it just doubles the price with fees. Shame on you vivid. I was excited to experience the show and then it comes out to 264 dollars for two tickets is so bad.

I paid $50 for Rodeo parking through your service, but it was not clear that I couldn’t park in the lot until after 5 pm. I arrived at the lot at 1:30 pm and was not able to park. I had to find alternate parking and pay additional $. I will never use your service again.

Hello. I was happy with the event, however when I was in my seat, a lot of the game was obstructed view, with the seat being in the middle of the aisle. I enjoyed the experience but I wish there was an accurate photo of the seat view. The fees were a bit ridiculous but I was expecting it to be 25-40$ but I didn’t think it would be 50$+. In the future, putting bag policies in the ticket info would be great as some events have lesser bag policies and my bag was not allowed inside.

This is first time using it. I was promise something for first time using this app but it wasn’t deducted. It’s a wait and see can thing. There were a lot of fees on one ticket, maybe because it was Las Vegas and try send it a says error. Not good start with me

I purchased a certain row for a baseball game and the seller sent me a different row. I'm concerned these are fraudulent tickets and I'm extremely concerned I will be embarrassed in front of my colleagues if so. The representative was no help whatsoever. There is no way for me to forward the type of tickets I was sent and everyone is required to have their own ticket. The representative refused to rectify the situation

So this was my first time ever using this app/website and the concert I bought the ticket for was months ahead. I'm talking 6 months ahead and I just got my tickets a month before the concert. The process was simple. I will give them that but you can't get a refund on the tickets. No way to contact the seller and you just have to hope they actually give you the tickets you paid for in time. I contacted customer service too just to ask if there was any update and they were no help at all. Made me feel stupid and crazy for wanting to know what's up with my tickets. I've had friends use this before and they got their tickets quick with no worry yet I had to wait months to get mine. I'm just saying if you get worried and need the tickets to make plans early like for a hotel. Don't go through this..

Purchasing tickets from Vivid is convenient but their fees are astronomical. The tickets were fine but the $400 fee for an electronic transfer of tickets was insane.

When I purchased 2 tickets through Vivid I got redirected to Ticket master and then had to proceed through signing up and making a account to receive my tickets. I think next time I will go through a different Ticket company instead of using Vivid. If I wanted to go through Ticket Master I just would have gone through them in the first place.

The sales process from Vivid Seats was all digital and it went fine. They had the tickets I needed and at the right price. Their prices are competitive and their website is similar to other companies. I've also utilized their rewards program sometimes because I like the discounts. I plan on purchasing with them again in the future.

We were told we would receive tickets for our March 17 concert by end of day on March 15. We called multiple times between the 15th and the 17th and finally at 8 AM on March 17 12 hours before the concert Vivid tickets figured out that the seller was not ready to sell the tickets. How is it possible for a seller to not be ready to sell the tickets for a concert the same day? In the end vivid was able to get us tickets from another vendor that ended up being better seats for us, which is why this is a three star review instead of a two star review

My experience was awful, embarrassing. An experience that I will never buy tickets from this app again. I paid. I got my tickets “delivered” to the app. When I get to the rodeo, I passed security and when they check for my tickets, the app didn’t work. It didn’t show the QR code didn’t show the tickets. It didn’t show anything. It was so embarrassing going through this and pulling my bank statement in where you show that I bought the tickets and all of that. Disgusting.

It was fast and easy to buy tickets. We were able to see what seats we were purchasing and it was easy to compare prices in other sections of the theater. It was easy to use the tickets to get into the event. They also recommended some good parking options.

App is so easy to use. Very understandable. Never had any issues using the app. Easy to navigate and search. Go back and forth. Saves it. Gives me very good seat options and prices. Better than other apps that I’ve checked and I always recommend this app to my friends and family.

The buying experience was 5 stars. However, I am not able to attend the event and need to sell the tickets. My issues relate directly to needed to interesting with the MLB Ballpark App. While the tickets moved into the app easily enough, putting them up for sale has been difficult. I would have been much better off buying through SeatGeek. But my issue is isolated to buying MLB tickets.

Bought tickets for a Cbb game, tickets got cancelled and the resulting replacement tickets were considerably worse and the lack of quick replacing resulted in worse tickets for the same price after we had already paid. The phone support was slow for a replacement and we nearly didn’t get in the door. Will not be using your service going forward.

I purchased to the Wiz as a birthday gift. This was a last-minute purchase after a horrible experience from another online ticket site. Vivid followed through on what they advertised and my seats were exactly as promised. The other site promised a call back early enough to secure a ticket for the show but never followed through. When I followed up as I was getting dressed for the shoe all they did was refund the money with no other option. Thank you and I recommend this site.

Thank you so much for an amazing deal in tickets to see greatness in women sports! Seats were easily transferred and safe/easy transaction and process. Only wish they’d include a parking pass additional option. Playoffs were an amazing experience to witness. Tickets get transferred to Ticketmaster, and app access is very easy.

Vivid Seats offered me a great price for the Sleep Theory Tickets I purchased. Although it said that the estimated delivery date of the tickets was the day before the concert, I received the tickets from the seller within 20 minutes and I had no issues. I can’t wait to go to the concert.

Bought tickets to The Players tournament for my fiancée for Christmas. We flew down to Florida and took off of work to go to this. The day of the event we still did not have our tickets. March 14th it said they would be available to be downloaded and they never were. So, we called customer service first thing on the 15th (day of the tournament). An hour and a half later the best they could was refund my money the day of the event we were supposed to be going to. Buyer guarantee is false advertising and would NEVER recommend buying from them.

The concert was amazing.. Great seats and parking. No issues with entry to the arena. Was quick and easy.. Will always use Vivid Seats for any future ticket purchase.. The whole experience was great.. All the staff at the arena was extremely helpful and knowledgeable about the concert and the arena..

Vivid Seats cancelled my tickets hours before the event. Subject line says enough. I don’t need 50 words to describe how this throws a costly wrench in your plans. One star is more than deserved, it was a simple your tickets are cancelled and we can’t do anything for you, no compensation.

Tickets would not transfer to site after purchase. I was able to access them through the email though so we did in to the show. The time listed on the tickets for the show were wrong. Doors opened at 7. The ticket said 8. We missed one of the openers because of this.

Great venue and awesome performer. The app was much to be desired for. I had to go to a secondary line to deal with it and come back again. Was not a very smooth experience as it should had been. We were almost late getting into our seats because of this.

I was looking for any specifically in section 22, which I feel like I paid the rate for and instead the app place me in section 11, which completely defeated the whole purpose of me getting the ticket. I don’t know if seats are just chosen at random, but you guys should really fix this in platform.

I find it to be a complete joke that I have to pay extra fees on top of the already expensive tickets. Then when it comes to the show my actual tickets came from a complete other company like Seat geek. So if I understand this correctly I was up charged thru Vivid seats to get the same seats I could have went thru seat geek for only cheaper. All of these different ticket companies are just a scam. Just to upcharge the customer. It's getting to the point where people are tired of fee after fee.

I purchased floor seats for the Shane Gillis show at the Delta Center, on Vivid I was assigned Floor 12 (F12) Row 7. I received tickets from Seat Geek for Section 12 Row 7. My assigned seats were at least 200 feet away from the seats I had purchased. Multiple other people that were seated next to us had also purchased floor seats through Vivid and had the same issue. I paid for floor seats because why would I leave my home to be in the same room as a person I can’t even see?

Do not buy tickets there! They sent me an email with a blank order number. They took my money from my account but I couldn't open the tickets. I called and because I didn't have an order number they said I couldn't have the tickets and would not refund me. I had to pay for new tickets. They even told me they did have my payment. No refund and no tickets. Be aware!! Then said it was my fault there was a typo on my email address. It worked for them to send me the emails though. Just not the tickets. Scammers!!!!

I never received a confirmation about my ticket. I contacted customer service and they did not help me at all. I didn’t receive my ticket in time for the concert so I wasn’t even able to go. I will never use vivid seats again. Not only does this platform charge more than all the other sites but it’s unreliable.

Minor League Hockey, Wheeling, WV! Tickets were seamless and easy, seats as described! Tickets available right in the app! Zero complaints! If you go, also recommend The Bridge BAR. Cold draft beer, local, and yummy Hush Puppies! Another good to know, Hampton Inn offers shuttle to and from Hockey Game!

I am very displeased with my service & interactions with customer service. I spent $400 on tickets I could not use! I also rented a car & drove 9 hours to a concert I couldn't see. I contacted customer service 3 times with the last time being me requesting a refund, I have still received confirmation on that either!

Your sales program released my ticket early. I had 2 minutes left and the ticket price jumped up $10. I then bought it for 55.29. Then it dropped a minute later back to 50.29. You stole $5 and tried to get $10.

After I checked out, I found out there were taxes and a transfer fee added to my order that was not clear to me prior to checking out. It even stated that all fees were included in the price they told me. This was very sneaky and I did not appreciated!

There was a power outage and the concert was shut down after 3 songs. No apology from band. ☹️ I hope I get a refund. Journey is my all time fave band and to see them live was my dream. My disappointment is beyond words now. Please give us some consideration.

Very disappointed...Spent a lot of money going to see Journey and traveled for hours...Show was over before the 3rd song...What a waste of time and money...Not sure if I am ever going again. They claim that they had an electrical problem....You would think that a big stadium like NRG would be able to put on a concert..Wish I could get the money back for food, gas, parking, etc. And wasting a day of my life. 😡

Bait and switched. Did not get the tickets I thought I paid for. Never again will I buy through this fraudulent app. Tickets listed as General Admission for Houston Rodeo and once I paid and they were transferred the tickets were General Admission ground only. No access to the rodeo or concert. Epic fail.

Never received the link for my tickets, was at the gate and realized the app only showed the tickets but there was nothing to scan to actually get into the gate. It was so loud in the arena that I had to use chat to get someone to help me. All correspondence from Vivid Seats were promotional emails and not my ticket link. If you had me download the app then the ticket should be available there. Chat agent after 30 mins decided to send me the link for the tickets. Issue could’ve been resolved immediately. Will ever use vivid seats again, this surgery actually just reminded me to delete the app.

Yesterday I thought I had purchased 3 general seating tickets for about 386.00. This morning I got email saying that purchase didn't go through even though they sent tickets. So this morning I tried to purchase. Pricing was way higher. Over 500.00 but I purchased because these are a birthday present. It's truly a disappointment.

Pretty sure they double booked my tickets. I paid almost $900 for Disturbed tickets. When I tried to claim and transfer my tickets, a pop up informed me they had already been claimed by another email address. Customer service was not helpful at all. They were unable to find what email was used to claim the tickets nor were they able to reissue them because they had been transferred. Just not to me. We spent over 2 hours on the phone with Vivid and Ticketmaster. They both blamed each other. Meanwhile we missed the whole show.

I understand it’s the reseller’s responsibility to send the tickets! It’s frustrating when you’re at the venue and tickets were never sent and kind of embarrassing. I thank customer service for having patience with me but I can’t recommend this site to anyone, as it was my first experience using Vivid Seats! Thankful for full refund. I appreciate the help! Just not worth the hassle.

Great site. I bought 3 tickets same day to see GloRilla. Price was nice and well worth the show. I will use this site again. I had a great time. I highly recommend this site for tickets..I will be spreading the word to all my friends to purchase tickets from Vivid Seats. Thanks.

The Rodeo was Fantastic. Purchasing the tickets was fine. Just wish the fees weren’t so much per ticket. You didn’t have to deliver anything. It was all thru email. Also all was done in one transaction. Ridiculous to charge per ticket. Process purchasing was fine. Like I said, fees are too much.

Vivid made it easy to purchase and receive tickets! Great seats! Not even rain could keep me away from Indian Wells tennis tournament. One of the most beautiful, scenic and exciting places to watch the best players in the world! Nobu and Spago too! The champagne garden is the cherry on top! Yay!

Bought the tickets from Vivid, had the app. Then was told to transfer the tickets but never got them transferred to my Gmail. Then was redirected to AXS app to get the tickets but it was allowing any sort of login and/or reset password option. We literally could not get into the tickets for the concert. Couldn’t transfer them to a friend because we could not find the tickets to begin with.

I bought a parking ticket and couldn’t use it. You should be able to just open your tickets through Vivid Seats and not have to use Ticketmaster. I didn’t end up using ticket because I couldn’t get the tickets open at the event. What a waste of money. To get a refund, they said that they don’t do refunds unless the event is canceled by the venue. A credit would still be nice.

On the day of my event I was told the TICKETS THAT I ALREADY PURCHASED WERE NO LONGER AVAILABLE. But a refund of a price difference was given to me and my seats were changed. Which was really upsetting because we specifically bought those seat for a reason. They were purchased a month in advance too.

Excellent and easy. Was very quick to get my tickets. The ticket transfer was also really quick. It’s seems like getting tickets from anywhere there is mobile signal is getting easier nowadays. Just have to have signal and lots of money. Ticket are very expensive nowadays. Keep up the great work!!!

Bought $200 dollar seats, and you guys put me in the top row of the balcony. The lead singer was in a wheelchair, and the opening act wasn't who I paid for. This show should have been canceled after her medical issues. You taught me a valuable lesson though. Don't ever use a 3rd party vendor for anything. I will tell anyone who will listen how you cheated me. You asked for my opinion and experience so here you are.

I put in my discount off 20 to get 20% off and when I went to go pay on PayPal it changed the total and I got charged $14 extra. I sent a message to try to get my money back and we will see if I do. I did a live chat and then I also sent it to PayPal to check and see if I can get my $14 back.

I was contacted regarding spring training tickets to see the Yankees and Mets play. Evidently there was something wrong with the tickets. They gave me the option for different tickets which were basically the same as the ones I originally purchased and a $30 discount. They rectified the issue in minutes. I am extremely satisfied with the service. I use Vivid for all my ticket purchases and would highly recommend them.

Do not buy from Vivid Seats. Stick to Ticketmaster and StubHub. Vivid seats sells invalid tickets and will not help you or refund you for the tickets. Ticketmaster is safer and their customer service is more helpful. Vivid seats customer service will just read you a script and treat you like you are number.

When I started looking for Spring Training tickets in AZ the first place I went was Vivid Seats and they didn’t disappoint. Tickets were delivered in a timely fashion. Will definitely use Vivid seats again. I have used Vivid seats for other events too and they have always came through.

I like how easy it was to purchase my tickets and convenience to find parking as well. I have used this ticket site before and have never had a problem so far. I recommend anyone who's looking for a secure way of purchasing tickets to any event try this site.

Mario went above and beyond in terms of his customer service and catering to my needs as a ticket buyer. I will only get my tickets through Vivid Seats from now on! 😍 Mario has always been able to find me last-minute tickets to the best shows at such a reasonable price. I think Mario = Magic. 🪄

I don’t know how this site is legally operating and am convinced these must be fake reviews. I bought 3 tickets to a Hozier concert- the tickets were listed in CAD and I was charged in usd (100 dollars more than I consented to), I emailed customer service and tried to phone call- I was hung up on. I then realized that the tickets were set to be sent in 2026 when the concert is for 2025, tried contacting them and when I got back was basically an “oh well, nothing we can do”. So it’s VERY LIKELY you will get scammed on here and if you do customer service will ignore you. I lost 400 dollars and haven’t heard a word back from them.

I have to say this was a seamless experience dealing with Vivid Seats! I would not buy tickets from any other place. I have checked many other sites and none can compare to Vivid seats. From the ease of purchasing the tickets to the electronic delivery, it was seamless. I would wholeheartedly recommend Vivid seats to anyone who is looking to purchase sporting event tickets and save money. This was my first purchase, and you can bet that it will not be my last. Thank you!

Made very unhappy by the process of ordering tickets through Vivid. 3-4 hours and 10 or so attempts to secure my seats through ticket master. Contact with customer service did not resolve issue. When I arrived at venue, parking had to be paid by qr code. Never use your site again and will not return to Fischer's Event center. Frustration outweighed the fun I could of had. Save everyone's hassle with your site and close it. I refrained from the expletives when conveying this message. Cannot express enough my bitter feelings of this whole fiasco. I would have rated this in negative stars given a choice.

Everything went smoothly and to plan. No complaints. I purchased tickets to a NASCAR race in Phoenix. Purchasing the tickets went smoothly and easily. My tickets were delivered to my app on time and we had no issues upon arriving at the gate. Updates were timely and the UI was easy to use and understand. I would use Vivid seats again if the prices remain reasonable.

I received a call about 40 min before the event telling me my seats were not available. I was offered an upgrade. I was would waited outside the venue until my tickets arrived in the horrible app. Doors were almost closed and called to ask any the new tickets hadn't been delivered. After a 10 min wait I was told "the seller couldn't deliver the tickets" and that there were no longer any tickets available. I was told I would be refunded for the tickets, but I would need to call the insurance company to "request" reimbursement of my insurance.

Nothing but positive experiences with this company! Thank you for the perks and rewards, Vivid Seats. It’s always such an easy process to order my tickets through the app and I love playing Game Center!

Super easy to use and find tickets, love how it shows you the POV of where you will be sitting at. I Would highly recommend to friends and family, I will definitely keep using for my next event. Currently looking for tickets for another Houston rodeo concert. The fees are a bit pricey. Overall use experience was a 10/10.

I purchased my tickets… order# **. Never received my tickets. I spent 5 hours trying to get the tickets, never got them. Flew to Texas from Naples FL and never got to go. Did not receive my tickets. Dissatisfied would be an understatement. Did I get scammed? I got charged $277.03 for 2 tickets. Invoice # they gave me **. Absolutely no one I talked to or chatted online with found my tickets.

I bought 3 basketball tickets weeks ago for the MSU Michigan basketball game, and not even 14 hours before the game was about to start, I received an email saying that my tickets were not available, and I was refunded. Why wasn’t I notified about this sooner than 14 hours before the game was about to start? I bought 3 tickets, and I had to let my other two friends know that they’ve been cancelled; we all had to cancel hotel rooms, etc. I will never buy another ticket through this website or app.

I was very upset because when I try to scan the tickets at the entrance its says someone else had scan my ticket so I couldn't go in the concert. Can you please help me? I have proof in pictures as well. IDK what can you guys do regarding this a refund or don't know but I just want to know why couldn't I scan my ticket at the entrance? Did you guys send it to someone else or?

Great view and awesome price to see Skillet at 10.00 dollars. Very amazing, hope to do it again. The only thing was the fees that the tickets had. That would be the issue that I had so on that it was a great experience and would be doing it again.

I was misled into buying a seat saver ticket without knowing it. Then, I did not learn the tickets had not been bought till the morning of the event. The reason given, that 4 tickets together could not be bought, was unsatisfactory. Certainly four tickets were sold next to each other. I don't understand why I only learned about this on the day of the event. Replacing these tickets cost me nearly $1,000 more. Just a terrible service.

Avoid choosing right side balcony seats 9-13 in row L. You're right above the stairwell. Your view will be blocked by a constant flow of people coming up the stairs then standing and trying to figure out where they're sitting. Heard but couldn't see first 3 songs. Same thing happened during last 2 songs. People leaving stood at the top of the stairs to watch. Nobody there to keep them moving on.

Tickets were not sent on time & had to contact customer service 20 mins before the show. Also, the tickets were resale as my name was not even on the tickets issued. It was my first time to use Vivid Seats & the experience was very disappointing. Not using them again.

Normally I’ve had a decent experience on this app, Vivid Seats has typically been my preferred platform to get tickets. However this time I got them through SeatGeek, mainly due to price and the ability to see the pricing with Fees. But on our way over to the Austin FC match I wanted to get parking passes to make things easier on my friends. We were about 5 minutes out and the game started soon and we wanted to be there ahead of time. Typically with SeatGeek it arrived almost instantaneously, which was what I was expecting - but after five minutes I have a confirmation. We arrived and the parking security turned us away because the confirmation was not enough to park there. I tried reaching out to support but wasn’t able to make any progress.

Vivid Seats was quick and affordable, I was nervous about the view and seat arrangements but my view was perfect for the show and me and my entire family sat together. We bought 7 seats in total, the tickets should come to you as soon as you book. Vivid Seats provides great service.

Wish that there had been a total with the tickets. I thought that was what I was paying. Not on top of the ticket price. It was a surprise to see it as a second charge on my credit card. It is the first time I used this ticket service.

Seat limited vision - I did not know what that meant when I bought my ticket because I had never been there before. There should have been more explanation given. Probably my only trip there and it reduced my experience. MANY others sitting near me had same complaint. The concert (music) was memorable, however. Since this was a "bucket list trip" - really disappointed.

I want to give out a huge shout out and thank you to Keith. He came through for us in a pinch. I went to check my tickets for concert and I got a message that they were transferred to another email. Keith was able to verify and refund our purchase so we could grab tickets that same day as the concert. Thank you for your awesome customer service. 👏 😀 👍 ❤️

It wasn't my fault the concert was reschedule and the new date would not work for my group and I. At least that could have done issue a credit to be used for another event or refund my money. You had my money for over 6 months. Then I was only able to get back a tiny amount of what was spent by selling them back to you.

Purchased tickets to NBA basketball game. The app was easy to use and transaction was smooth. The website also very user friendly. I like that there is a value rating next to the price so you can compare the prices and seating views. Good communication with emails. Less fees compared to other ticket sellers which was nice to see.

First time using Vivid Seats and I made an account using “Sign in with Apple” - not knowing this app doesn’t actually save tickets, but pushes them to other ticket brokers. My Vivid acct email is different than my AXS email, meaning my tickets got lost in the internet ether. Day of our event, I spent almost 2 hours working with their chat service.

The tickets were never sent to my email for me to accept. We drove over 3hrs to this game for my son birthday and wasn’t able to see the game. I chatted and spoke to vivid reps and that was also a disaster. After chatting with the AI I called with a ticket master rep on the line with me. I recorded our conversation to prove the rudeness of vivid customer service. After I ask to speak to a supervisor the representative started over talking me and then just hung up on me. I asked for a refund and was told they are unable to refund me. I’m beyond pissed, frustrated, and disappointed with vivid and I will never recommend them to anyone. We never received the tickets, drove over 3hrs for my son birthday, missed the game, horrible customer service, and was told we couldn’t get a refund. Horrible experience!! The ticket order was placed, confirmed, but never READY as you can see on the picture I attached. SMH!

Again, cost of the tickets when you order them is much different what you finally pay. I don’t have to mention that the final charge is much bigger. I don’t like when I cannot pick the seats. I only can choose the row. Everything else is pretty good, the speed, the app, I can see the map of the venue.

I was diagnosed with pancreatic cancer on Friday and called to ask if I could get a refund since I could not go. I had planned to take my son and his best friend, who are both turning 16 within a few weeks of each other. Called corporate. Response no refunds. I explained the very unique situation and was simply told no by a call center person in India that didn’t care.

Amazing price! Compared to other ticket sellers, Vivid Seats was the best price and great seating! Was hesitant at first, but read reviews from others who bought from Vivid and looked at the photos of the area the girls and I were going to sit. It validated my purchase! Would buy my tickets from Vivid Seats again!

I never received my tickets for a two day event, and when I use your chat feature to talk to somebody about it, they said the email was sent, but I never got it. I got an email with instructions saying that a separate email will be sent with the tickets and how to accept them, but I never got the email with the actual tickets.

We paid for a parking spot that was very far from the venue which we were unaware of 'cause it was hard getting the address and once we made it to the structure it was closed and there was no way of getting reimbursed. This took away from the concert experience as we had to continue to look for parking elsewhere when we thought we were secure in a spot and still had to find and pay elsewhere.

Searching and purchasing tickets to events is easy. The process to receive the purchased tickets was simple enough, with the tickets going to my email set up with Ticketmaster. The bonus of receiving a credit back after a certain amount of purchased tickets is a great incentive and the discount is simply applied on checkout. I'm a repeat customer and look forward to future events through Vividseats.

Fees added to the price of the tickets made it a bit more expensive than I cared for. Access to the seats is something that was not explained or portrayed very well. The seats were little tight with limited access. Downloading and using multiple apps to purchase and access digital tickets was not the most convenient, but it was ok.

Someone was in our seats. They had the same seats as us. I had to watch the concert from the lobby. It was a terrible experience and I won’t be buying from Vivid again. The security could not fix it and I brought 5 tickets so it was a waste of money. I lost money buying these tickets and did not enjoy myself at all.

Probably the smoothest transaction I've ever had through online. Tickets were available to me almost immediately and adding to my phone's wallet was so stress free. If every transaction was this way, I would only use Vivid Seats.

In my Vivid app it said my tickets were delivered and where we would be sitting. At the venue I was told those weren't the tickets. We were sent to the box office where the lady helped me saying she found the tickets. But this took long enough for anxiety to set in. The experience was HORRIBLE.

Following up on my conversation regarding the ticket issue at a hockey game. The customer service agent was able to swiftly fix the situation and apologized for any delays it may have caused. They were very respectful in acknowledging the situation acting quickly.

Had bought two tickets to last night's Detroit vs Baltimore baseball game. Your seat map showed that most of the seats were sold, so I ended up in the last row in the far corner. When I arrived at the stadium, I saw that seventy percent of the seats were empty. Don’t understand why mine was the only seat available. We should have had much better seats at a much lower price. Paid far too much for what we had.

It didn’t accept what I entered, the links didn’t work on my android, had to use an iPhone. And now I don’t have the tickets yet and I don’t like that, I have to trust I’ll get them closer to the date…. no good.

Extra fees and costs are way too high. I’m taking a huge risk with these pricey tickets. The Mavericks lead singer is battling cancer and understandably may have to cancel. My best friend that asked me to buy the tickets just beat lung cancer and her health is always questionable on a daily basis. The venue is outdoors on Derby week which all Louisvillians know is the most unpredictable weather time ever!

I couldn't sell my tickets on my phone, where I had done all the buying. Having to download my tickets, after three attempts with the customer service, in order to sell them. The disconnect between the mobile app and website is completely confusing and FRUSTRATING. For what you are charging, the mobile app should be able to do everything, WITHOUT having to download tickets in order to send them to the new buyer. I'll never use your service again. Thankfully there are other options. You should remember you aren't the only choice.

Never get rid of it. You’ll lose a few customers. Me and my coworkers play every morning. I’ve gotten 2 sets of cheaper tickets because of you guys. Awesome. I appreciate it. It’s super good. I’ll leave if you guys get rid of it. I’ll delete app. Never return unless Game Center returns.

It was such an incredible time! I had never sat so close to the ice before and all the action was right in front of me by at least 3-4 feet. I highly recommend VividSeats to EVERYONE because they are truly the best source for tickets for any event, concert, sports game, etc. Thank you again Vivid for the best seats and a memory and night I will never forget!

I had a small issue in buying the tickets, but contacting Customer Support was super easy and they were more than helpful and accommodating. It was a great experience. I will definitely be using Vivid Seats again in the future.

Two separate sites were listed on the tickets, leading me to go to the wrong place and miss half the concert. This is absolutely ridiculous and the last time I use Vivid Seats. I want a full refund, immediately. I would like to be contacted back at my email or please call at **. Photo below shows the ticket with both sites listed. Ridiculous.

Ticket transfer was amazing, stress free and fast. I've had really bad experiences in the past so I'm always anxious about receiving my tickets, but this time was a breeze and happened super fast. I can't remember who my ticket transfer person was but they deserve some kind of reward for being awesome

We were very disappointed with Vivid Seats in this purchase. We ordered and paid almost $900 for three tickets. We only received 2 transfers. Despite calling 5 times and being assured that it was investigated, we never received our third transfer. order number **. The seller for the third ticket was named FERO. This seriously eroded our trust in using Vivid Seats for future purchases. Will we get a refund for the third ticket?

I am inclined not to frequent VIVID seats given this type of platform.

I havve always had a great experience using Vivid Seats to purchase my tickets. I love the rewards program too because I got a credit on my account after 10 tickets and was able to buy a ticket for my brother to see Wrestlemania in December for a Christmas present. I recommend using Vivid Seats to all my friends and family.

I received fraudulent tickets and had to jump through hoops to even open an investigation. I spent 90 minutes between 3 reps to be told the venue was wrong, my tickets were valid, and that I’d have to wait till 30 minutes after my show time to even open an investigation. Now I have to wait 3-5 days for them to “investigate” and maybe consider giving me a refund.

Absurdly expensive fees. I bought two tickets at $54 each, and ended up paying $161!!! Not to mention they have zero customer service, and zero refund policy! I've bought tickets from other ticket sites and been able to get a refund same day, but Vivid just tells you to kick rocks. I bought tickets for a concert not knowing my husband had already bought them as a birthday gift. Now I have extra tickets and I can't reliably resell them, because Vivid won't release my tickets until a few days before the show.

I wanted to book tickets for a concert at the Barkley’s Center in the suites at The Key. Vivid Seats made it super easy to not only book with full transparency but also gave a view from the section. I got the email confirming the tickets almost immediately! The instructions for accessing the tickets were clear and the App is super easy to navigate.

Very smooth transaction and quick. Web site is easy to use. Happy return customer. Need to be accurate describing the service charge, not sure how the service charge was calculated. Is it % of total amount or fixed charge per transaction.

Easy to find and purchase seats at a good price and the seats were better than expected. The show was amazing. Easy access to the tickets using email. Only thing would be having the tickets sooner than the night before but otherwise it was a great experience. We were center stage! Joey ** was fantastic.

I feel like I got the cheapest prices for my tickets with the discount they gave me. I got $10 off both of my tickets and got them both under $100. I got my tickets half a month before the concert as well. I contemplated purchasing and they sent me a deal that further prompted me to buy. They were electronically delivered well before the concert date too. Definitely keeping the app for future concerts!

It was a blast!!!! First time at the Houston Rodeo, didn't know what to expect, the crowd was huge, but very respectful and the volunteers were outstanding. Great vendors. I was very happy with our seats, you guys had the best price seats, I will order from you again. Best concert I have ever been to. I just love Reba, she was outstanding, beautiful, loving, caring and just one of the best female country singer out there. Can't wait for next year.

Had an easy purchase and great choice of seats as always with Vivid Seats. Tickets were immediately sent over to me which also added to my ticket purchase being at ease. I enjoy using Vivid Seats for my concert tickets. I would recommend Vivid Seats to those looking for their next concert or event.

I still can’t see the ticket, receiving a message that my tickets are under a different Apple ID. This has never happened before and I went to the game last week with no problems. I don’t understand how this happened and have no way of getting into the game if this pass doesn’t work. At this point I just want a refund.

AWESOME service, great prices and quick and easy delivery, I highly recommend using Vivid Seats for games and concert tickets. My family and I weren't disappointed with either. We had a great time at the Piston's Game and I'm sure we'll have a blast at the weekend concert. I highly recommend using the app for your next purchase.

It was really amazing! The concert was incredible. I enjoyed every moment. The band was so great as usual. All people working over there were also amazing. I didn't have any problems at all. I really loved the experience. Thank you, guys, for this. I really had a blast. Hopefully I can go to another concert soon.

They helped me and were fast to be available to help. I had an issue with my email and they were quick to help me out and resend it to another email that I had. At first I was speaking with a bot which didn't help much but I asked for a real person and waited maybe 2mins and a real person came to help.

Purchasing tickets with Vivid was good. I would use them again, and I would recommend them.

Ordered tickets online. $50 in taxes. $75 in fees. Ridiculous. I got to the ballpark and I couldn’t find my tickets. I had to download the MLB ticket app. Miss 20 minutes of the game. I don’t know why I had to pay his fee. I ordered the tickets from another site and was referred to it. What a racket.

Vivid seats made my purchase very easy. I tried to buy tickets through another app unsuccessfully. With Vivid seats there was no hassle, it was straight forward and it was easy to understand. I would absolutely recommend Vividseats to family, friends, and first time users. Thank you, Vivid seats. We can't wait for the event in May.

I bought tickets multiple times and never received them. Last year I bought tickets for a soccer game for my son and myself and he was in tears. Met with disappointment because we went to our event trying to retrieve them there with no luck. The second time thankfully ONE customer service representative was able to help me. Never buying from Vivid Seats. Again I am very dissatisfied.

The show was amazing! But it would have been better if I didn’t have the iron walkway handle on my way. I either had to scoot up in my seat to sit over it or sit all the way back and position view between 2 handles. I picked my seats off of the view map and boy was it wrong!

I purchased 2 tickets priced at $312. I end up paying over 800 total. I paid with PayPal and before I paid I never got to see the details and the fees. On PayPal only the grand total shows. No fees. No taxes. Not fair.

I have yet to hear back from you guys about having the seller send the tickets as a Ticketmaster transfer. I had contacted you guys and let you know that Ticketmaster has stated the way the seller has send these tickets are not legit and that I must have the tickets transferred to my Ticketmaster account for me to be able to enter the stadium. The rep told me they will reach out and have the seller send it the correct way but I have yet to hear back from them.

I have bought tickets from you guys, and this experience has been the worse. When I bought tickets, it did not say “limited view”. I even found the exact same ticket for the next day and it said nothing about limited view. I feel that there should have been something that could be done, but all customer said was final sale. There’s nothing they can. I will also be expressing my disappointment on Yelp and Google review as well. I have never been so disappointed in a company.

I never received my tickets to the Fisher Mardi Gras event via email. I went to the event and was unable to show or scan my tickets so I was denied entrance. I am extremely dissatisfied with this service and the lack of help and understanding at the event by event staff.

Was able to snag suite (sweet) tickets! Great experience, great seats! Great price! Easy transaction! Very comparable pricing and fees to the ticket provider! Comfort! Felt like VIP! Made the night that much more enjoyable! Can’t wait for our next event. We’ll be back on Vivid Seats Thank you Vivid Seats!!

Tickets came exactly when the app said they would so we were very happy and it made for a great night for my wife and I. My only fault I have with these apps is all the fees. I wanted to get a seat closer to the stage and the ticket wasn’t too bad actually but once going to the checkout it basically doubled in cost…

It seems that the tickets were not released to my email address as stated so after checking I did not see an email with the ticket barcode so I had to go to the box office to have tickets printed out. Took the box office rep a few minutes to find my reservation so we were eventually allowed to enter the stadium.

Despite what they said I never received the link for my tickets, they never sent me another link to download them. Also the picture of the performance was incredibly misleading showing people in full broadway makeup and costumes. It ended up being people just standing there singing the songs. The customer service was terrible while trying to get it resolved. Ended up having to purchase other box office tickets. Use seat geek, ticket master, or a scalper on the street smoking ** instead, you’ll have a better experience.

I love ordering tickets on Vivid Seats! Easy to find seats, seating views, and close parking suggestions! If I ever have questions about the purchase someone can always be reached by the live chat or phone! My tickets were ordered by electronic transfer which was easy to do and tickets arrived on time!

Process to took too long to get transfer and then had too many other app interactions - I was never able to get full access to parking pass and didn’t use. I tried customer service and it was not helpful and they refused refund. Wasted money with a process that was too complicated to use day of event. Terrible.

I ordered floor tickets for the Gervonta Davis fight and they put me in the nosebleeds. I’ve never seen this before. Super disappointed. I will never order from Vivid Seats again. I’m going right to stubhub.

We were at the event and 6 of our tickets were never sent. Half of our group could not go in or was terrible. I will not recommend ever again. The seller should be ashamed of themself. We were so disappointed. Please Do better next time. The kids were so upset.

I represent a venue and we never approved for them to sell our tickets. Also, we have had people come in and say they bough their tickets from Vivid Seats and we have no record of any purchase in our system. They are scamming venues and patrons out of money. On top of they they are scamming tickets at a MUCH higher price than we are selling them.

Simple and easy to use. Shows concerts I am interested in and when they are in my area. The process of buying tickets was easy and I like that the insurance on the tickets doesn’t break the bank. I will definitely be using Vivid again to purchase concert tickets in the future.

I bought 3 tickets to a local basketball game. A couple days before the game I decided to check and make sure that I was good. It ended up that the seller only sent me two out of the three tickets. I spent about 3 hours over 2 days trying to get the 3rd ticket I bought and each time Vivid said they were talking to the buyer and the 3rd ticket was on its way. They told me three times that the seller was going to send it right away. Long story short, I got two out of the three tickets and Vivid Seats did nothing to try to help me and my kids out. They offered me tickets 20 rows behind what I bought and made it seem like they were doing me a favor.

I bought 5 tickets for a family event costing $3000. Vivid Seats has a policy called Seat Saver written in small print. Ticket purchases of 4+ can be split! They're splitting families with children and pointing that out just before the event...greedies! I don't want Row A, I want Row J WITH my family which is what I paid for. I would have paid for Row A if that's what I wanted. Customer service is terrible, there is no escalation department because they have trained their representatives to tell customers the same thing 10x, hoping they will just hang up and move on. They couldn't transfer me to a manager/supervisor, they couldn't refund me the tickets I paid for, they couldn't provide me with an email address to VividSeats CEO, and they couldn't email me their policy! They can't do anything!

I am very upset and not satisfied with the service on Vivid Seats, selling me Lexus club tickets that don’t allow me to get into the building. I felt it was a scam. Why would Vivid Seats allow people to sell tickets that don’t give them access inside the building?

Ron white is one of my favorite comedians and he put on a great show. The seating on the other hand was horrible, we were packed like sardines. I had a friend with big thighs and if someone had sat next to her, idk what we would've done. I'm skinny and so was the guy next to me and we were pretty much giving each other unintentional lap dances. Location was Golden Nugget Louisiana.

I’d give 0 stars if possible…..This was a horrible experience. The time you had listed was a half hour off. We missed the show. The venue rectified this but it was not their fault… I would like my credit back and for you to rectify this. We went almost an hour away from home to get to this venue, I am extremely upset.

The fact that I can’t add the tickets to my mobile wallet is ridiculous. The fact that the tickets aren’t available through your app that you forced me to download when purchasing tickets through you is ridiculous. The fees you charge is ridiculous. I will not be using your service ever again. It was a waste of my time when I reached out to customer service. They basically told me that I need to learn to read so I will recommend to everybody. I know to use another service aside from yours.

Absolutely horrible. Had to spend 4+ hrs going through the verification process, to not even get the tickets we wanted to purchase because the verification took too long. Will tell everyone I know how bad this company is. The stress is not worth even going to the event. Use any other ticket company. Wish there was a way to give negative stars.