Vivid Seats Reviews

Hi Erica! We're sorry to hear about your experience at the Lakers game. Upon further review, we can confirm that the listing details for your order stated that your ticket only allowed entry to the Lexus Club. A separate ticket would have been needed to gain access to the game. We always encourage customers to review the order details before completing their purchase to ensure full transparency. Please let us know if you have any other concerns.

Thank you so much for the amazing feedback, Daniella! We’re thrilled to hear that Marissa, Jamie, Erin, and John made your experience so enjoyable. They’ll be so happy to hear your shoutout! It’s great to know you had such a fun time, and we can’t wait to help you with your next event!

Thanks so much for sharing your experience! We’re so glad to hear you were able to find the perfect seats for your family and enjoy the game up close. We’re all about making sure you get the best experience, and we’re so glad it worked out perfectly for you!

Thank you for sharing your experience. After reviewing your order, it appears your ticket was delivered on March 4, 2025, at 9:56 AM, well ahead of your event date.​

For future purchases, we recommend reviewing the delivery method displayed during checkout and monitoring your email for updates. If you need assistance accessing your ticket, please contact our customer support team. They can provide real-time assistance and help you access your ticket—even if you're already at the gate of the event!

Hi Joe. We’re sorry to hear about the trouble you experienced, and we totally understand how frustrating it must be not to receive your tickets. We appreciate your understanding throughout the process, and we’re glad our team was able to help out. Thank you for the valuable feedback!

Hi, Mike. We're so sorry to hear about your experience, and would love to take a look at your order. If you wouldn't mind shooting us a DM on any social media platform, we can check it out!

Thank you for taking the time to share your experience. We always want fans to receive exactly what was listed at the time of purchase. After reviewing your order and checking with both the seller and the venue, these are the tickets that were purchased and transferred as expected.

We understand how important seat location is, and we're here if you'd like us to walk through any part of the listing or order process!

Hi Karen, happy to have you with us! We're so happy to hear about the ease your experience and enjoyment with our platform. Thanks for your 5-star feedback, and we can't wait to have you for your next event!

Thank you so much for your kind words, Ayana! We’re really glad our team could help you out, especially while you were traveling. It’s great to hear everything worked out smoothly and that you were able to pick up your order. See you for the next event!

Thanks for the review, Randall! Glad to hear that your experience with us was easy and that you found awesome seats!

Hi Dale! We sincerely apologize for the experience you’ve had and appreciate you bringing it to our attention. We are grateful for the opportunity to speak with you and work towards a resolution. We understand how disappointing it can be to miss an event, and please rest assured that we are committed to enhancing our processes to prevent similar situations in the future.

Thank you for the great feedback, Angel. We're so happy to hear that getting your tickets was quick and easy, and that our team was able to assist you. Helping fans get to the events they love is what we’re all about! We truly appreciate your recommendation and can’t wait to help you out with your next concert or festival!

Hi Ayden! So happy we could make you feel at home and spread some good vibes on your big day. We're always here to help and hype! Hope you enjoyed the show!

Thank you so much for your kind words, John! We're thrilled to hear that John, Erin, and Marisa made your experience smooth, friendly, and fun. We’re all about making the process easy and enjoyable, and we’re so glad we hit the mark. Can’t wait to help you out again in the future!

We're so glad to hear the ticket process was quick and easy for you, and that our team was able to help out. It means a lot to us! Thanks for the recommendation, and we hope to help you get to your next event soon!

Thanks for sharing your experience, Vanessa! We're glad to hear everything worked out smoothly in the end, even with the extra steps. We appreciate your patience and are happy to know it all came together. If you ever need help in the future, we’re always here to assist!

Thank you so much for your kind words, Renee! We're thrilled to hear you had such a great experience and that BiBi made you feel so special. We'll be sure to pass along your shoutout to her! It means a lot to us that you noticed the effort we put into everything and we can’t wait to have you again soon!

Thank you so much for the fantastic feedback, Stephen! We’re thrilled to hear you had such a smooth and enjoyable experience. It’s great to know everything went off without a hitch, and we're glad our team was able to guide you through any questions. We truly appreciate you sharing your experience and hope you enjoyed the weekend!

Happy to have you with us for so long, Robert! We’re thrilled to hear you've had such a great experience over the past 3+ years, and that you're getting the best deals on Celtics tickets. We're glad to have you with our rewards program, and can’t wait to help you get to your next game!

Hey Bryan, we’re really sorry to hear about the frustration you’ve experienced. That’s never what we want for our fans. We were able to locate an order that you placed on April 11th and see that you used your rewards credit balance. So, we're happy you were able to locate the funds, but it looks like your order has since been canceled. We’re happy to confirm that the credit was refunded in full.

If you have trouble accessing it or have any other questions, our customer service team is here to help. Please don’t hesitate to reach out!

Thanks for taking the time to share your experience. We take ticket integrity seriously and our team would love the chance to look into this further. Feel free to message us on any of our social channels so we can gather more details.

Hi Danielle! We love hearing about your excitement for Coachella and that our process was smooth and easy for you. We’re so thrilled we could be a part of your awesome experience and hope to help you again in the future!

Thank you so much for the kind words, Melissa! We're so happy to hear that Marissa and John made you feel welcomed and supported. They’ll be thrilled to hear your shoutout! We're so glad they helped elevate your experience. Hope you had the most amazing weekend, and thanks again for sharing your experience with us!

Brian, thank you for taking the time to leave a review. We always strive to make the ticket process as enjoyable and easy as possible from start to finish. For high-demand events, ticket pick-up is often restricted to the day of the event to ensure security and authenticity, which is tied to strict policies. We completely understand how important early arrival can be, and we really appreciate you sharing this feedback.

Tania, we're really sorry you had trouble with your tickets, and we understand how frustrating it must have been. We take these concerns seriously and want to ensure everything goes smoothly in the future. Please message our team on social media for future assistance and we’ll work with you to resolve any outstanding concerns. Your experience matters to us!

We love hearing this! Thanks for sticking with Vivid Seats for all your ticket needs. So awesome that the process has been smooth and easy every time. We’ll keep the good vibes rolling for your next event!

Thanks for your review. We took a look into your order and can confirm the seller transferred your tickets via SeatGeek on March 30 at 7:10PM to your email. Since Vivid Seats is a ticket marketplace, the tickets are sent directly from the seller’s account on the primary site for the event. We understand how frustrating this was and appreciate you bringing it to our attention.

Thanks for the amazing review! So glad you’re loving the gear—hope you have an epic time at Coachella! We’re here for your next adventure!

It’s awesome that you found great prices, and we love making sure the process is smooth from start to finish. Thanks for trusting us, and we’ll be here for your next event!

Yesss—weekend saved! 🙌 We're so glad we could help you lock it in after the hunt. Have an absolute blast with the Misfits, Missy, and Mother Monster herself 😎🎤 Let’s gooo!

Thanks for the feedback! 🙌 We’re so happy to hear your experience was smooth and quick. Just a heads-up, we do have a seat map view for nearly all events, so you can check out your seating before you purchase. Can’t wait to help you with your next booking! 🎟️🎉

Thank you so much for sharing your experience with us, Sooyeon! We're glad to hear that our team was able to assist you quickly and continued to support you, even with a spotty connection. We truly appreciate your kind words and hope to assist you again in the future!

Jonah, thanks for taking the time to share your experience. We take ticket integrity seriously, and if there was an issue, we’d love the chance to look into it. Feel free to message us on any social platform with your order details!

Hi Monica! We operate a marketplace that connects fans like you with individuals who have a limited quantity of tickets to sell, with prices determined by the sellers based on various factors that may be higher or lower than the original prices set by the venue or box office. Elements influencing a seller's asking price include ticket location, additional perks like VIP access or services, and current supply and demand, and prices fluctuate in real time as tickets are bought and listed, so we always recommend comparing prices and checking back frequently for potential deals. Regarding your request to resell your ticket to Vivid Seats, we explored this option for you, but we noticed that you chose to pursue a different site instead. We appreciate your feedback and are continuously working to improve our services, so thank you for reaching out!

Wow, we’re loving this feedback! 🙌 Glad to hear the process was smooth and the app was easy on the eyes. Thanks for choosing Vivid Seats—we’re here for all your future events with zero hassle! 🎟️✨

Sounds like an awesome birthday celebration with the Devils! 🏒 So glad Vivid Seats could help make the experience even better. Can’t wait to help you and your boys get to even more games! 🎟️🎉

Sounds like an epic show! 🎸 We’re thrilled to have been a part of your concert experience. Thanks for choosing Vivid Seats—we’re excited to help you rock out at your next event!

Hi Simon! We regret to hear about your experience and thank you for bringing it to our attention. We appreciate the chance to discuss this with you and are focused on making it right. We understand how disappointing it is to miss an event, and we are dedicated to enhancing our processes to prevent similar occurrences in the future. Thank you for your patience as we work to resolve this matter.

We're sorry to hear about the challenges you've faced and truly empathize with your situation. After reviewing your order and call, it seems our agent did provide the correct information regarding our policy, including the option to resell your tickets to help recoup costs, which you agreed to. We understand how frustrating this experience has been for you, and we genuinely appreciate your feedback as it helps us work toward improving our customer support. Thank you for sharing your thoughts with us.

Thanks for your feedback, Sara! We’re stoked you found the ticket options and prices solid. Totally get the frustration with the fees popping up later – that's not ideal. We'll work on making that clearer for the future. Appreciate you sharing!

Hi Robert! Thank you for highlighting this issue. We attempted to contact you for more details about your order, but we weren't successful in connecting. Please get in touch with our customer service team or reach out through any of our social media channels so we can assist you further. We look forward to hearing from you soon!

We love to hear this! Thanks for sharing the love—our goal is always to make getting to live events feel easy and exciting. Hope you make it back to the Lexus Club soon, it’s such a vibe!

Hi Clarissa, thank you for bringing this to our attention. We're sorry to hear there was a hiccup during your purchase process. Upon further review, we can confirm that the event was listed as a 21+ event. As mentioned by our previous agent, we are unable to provide refunds unless the event is canceled, which is why you were advised to resell your ticket. We always encourage customers to double-check the confirmation page before completing their purchase to ensure they know exactly what they are buying. Please reach out to us if you have any further questions.

Hi Malorie! We're sorry to hear about your experience and appreciate you bringing this to our attention. We’ve had the opportunity to speak with you and work towards making this right. We understand how disappointing it is to miss an event, and we're committed to improving our processes to prevent this from happening in the future. Thank you for your patience as we resolve this issue.

Thanks for the great feedback! We’re so glad you found amazing prices and smooth delivery with us. For same-day purchases, we want to make sure you feel confident—some tickets do transfer instantly, and we notify the seller right away to get your tickets to you as quickly as possible. No matter when you buy, we’re here to make sure you can enjoy your event without any stress. We appreciate the recommendation and can’t wait to help you again!

Hi Charles! We're sorry to hear that you were no longer able to attend your event. Upon further review, we see that our agents informed you of our all-sales-final policy and explained that we can only provide refunds if the event is canceled. Since your event was not canceled, we encouraged you to resell your tickets independently to help recoup your costs. If you have any further questions about this, please feel free to reach out to us.

Hi Cynthia! We're sorry to hear there's been some confusion regarding the status of your previous event. We can confirm that the event went on as scheduled, as there was no notice from the venue indicating a postponement or cancellation, which is why we’re unable to provide a refund at this time. If you'd like to discuss this further, please don’t hesitate to reach out.

We love being your go-to spot for tickets! 🎟️ The rewards, the quick delivery, the good vibes—yes to all of it. Thanks for the love, and we’ll be here whenever you’re ready for your next adventure! 🙌

Thank you for the kind words! We’re thrilled to hear your experience was effortless and smooth. Our team works hard to make sure ticket transfers are quick and easy, so we really appreciate you recognizing that. Thanks again, and we can’t wait to help with your next event!

This is what we love to hear! Fast delivery, great value, and now you're spreading the word? You're the real MVP. Thanks for giving us a shot—can’t wait to help you grab your next set of tickets!

Blake, thank you for sharing your feedback. We're really sorry to hear about this experience. That’s definitely not the kind of service we aim to provide, and we understand how frustrating it must’ve been, especially during such an exciting moment.

We’d love a chance to look into what happened and see how we can make it right. Please DM us on any of our social media platforms so we can gather the details and help you directly.

Hi Stephanie, thank you for sharing. We're sorry to hear about the confusion surrounding our Rewards Program. We’d like to provide you with some additional information. The Reward Credit is equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We’ve reviewed your account and can confirm that your recent purchases align with the credit issued to you. If you have any further questions, please feel free to reach out to us!

Thank you for your feedback, Gage. We would like to clarify that we did not receive any communication from you regarding your order issue. Please note that our policy is that all sales are final, and we cannot cancel orders unless they are confirmed as canceled and not rescheduled. We encourage all customers to carefully review their order details at checkout to help avoid any discrepancies. If you no longer wish to use your tickets, you can always resell them to recoup the cost. We appreciate your understanding.

Thanks so much for the awesome review! We’re thrilled to hear you got the best prices and had a smooth experience. We’re here whenever you’re ready for your next concert or game—looking forward to helping you again!

We love hearing this! Thanks for being a loyal fan and recommending us to others. Our rewards program is awesome, and we’re always excited to treat our fans to special promos, discounts, and sometimes even free tickets! We can’t wait to help you with your next event!

We’re so glad to hear that Vivid Seats makes it easier for you to have fun with your kids! It’s awesome that we can help you find affordable activities to create great memories together. Thanks for trusting us to be part of your family’s fun time!

Love hearing this! Our team’s always here to make things smooth, and it’s awesome to know your agent was not only helpful, but remembered your past interaction too. Appreciate you sharing your experience with us!

Thank you for bringing this to our attention, Martha. We understand how frustrating it must have been to deal with those ticket issues right before the event. We're currently investigating what happened with your order and the vendor involved. Rest assured, we're committed to taking the necessary measures to prevent this kind of situation in the future. Your feedback is invaluable in helping us improve, and we're on it!

We’re all about helping fans find the best last-minute deals, and we’re so glad you gave us a shot. Hope you and your friend had the best time!

Karen, thank you for sharing your experience with us. We strive to make every part of the process seamless and we apologize for not providing a quicker resolution. We take account security seriously, which is why we need to verify information before discussing order details. Your concerns are important to us, and we encourage you to DM us on social media for further assistance. We’re here to help!

Thanks for the feedback! We're so glad the process was smooth from start to finish. Enjoy the event!

We appreciate your feedback and understand your frustration. We can confirm that the tickets were sent to you initially and then retransferred to ensure you received them. For quicker assistance, we recommend reaching out via phone when it comes to troubleshooting or locating tickets, as it can make the process much faster and more seamless. We're sorry to hear about your experience and are always looking to improve our service. Thank you for sharing your concerns.

Andrew, it sounds like you had an awesome time! We're so glad we could play a part in this unforgettable experience, and we thank you for sharing!

Hi Clinton! Thank you for your feedback! We would like to clarify that as a ticket marketplace, we don’t maintain inventory like a traditional box office. Therefore, we are unable to make any changes to orders after they have been placed due to our all-sales-final policy. Our role is to facilitate listings from sellers and allow buyers to purchase tickets they are offering on our platform. If you decide you no longer want to use your tickets, you’re welcome to resell them to recover your costs. If you have any additional questions or concerns, please don’t hesitate to reach out again.

A true Vivid veteran! We love to see it, Dominique! Your loyalty is like a warm hug on a chilly day. It’s fantastic that you find the process so straightforward—because who has time for ticket drama? Not you, clearly! And those value stamps? Talk about a little extra love for your ticket-buying dedication. Keep racking up those tickets, and let’s get you some more freebies while we’re at it! Thanks for being part of the Vivid fam!

Thank you for your feedback, Bill. We understand your concerns regarding the seating process. Unfortunately, we do not provide seat numbers in advance, as the specific seats will be assigned once the seller delivers them to you. As a ticket marketplace, we do not hold the tickets ourselves, which limits our ability to guarantee specific seat assignments. However, we can assure you that if tickets are purchased together, your seats will be next to each other unless otherwise specified. We recommend checking your tickets upon receipt to see your assigned seat numbers. We strive to ensure a positive experience for all our customers and appreciate your understanding.

Thank you for your feedback, Carrina. Upon reviewing your order, we can confirm that the parking address provided is accurate and corresponds to the designated parking venue. We understand that navigating to new locations can sometimes be challenging, and we encourage all our customers to reach out to our customer service team if they encounter any issues. Our team is always available to assist in locating addresses or providing additional information to ensure a smooth experience. We're sorry to hear that you weren't able to use the parking you purchased and appreciate your insights. Your experience is important to us, and we hope for the opportunity to serve you better in the future.

Richard, thanks for letting us know about this! With over 100 million tickets sold and 15 million happy fans, situations like this are rare. Please send us a DM on any social media platform with your order details so our team can take a closer look and assist you further.

Thank you for your feedback, Chuck. Upon reviewing your account, we found that the listing for your parking pass did include the address, which corresponds to the area where the parking was located. If you have any further concerns or if there's anything else we can assist you with, please let us know.

Thank you for your feedback, Leann. After reviewing your order, we can confirm that your tickets were transferred and accepted onto your account, which is an essential part of our marketplace process. As a ticket marketplace, we facilitate transactions between sellers and buyers, rather than operating as a box office or having direct affiliation with one. It's important to ensure that your account is set up correctly to access your tickets. We appreciate your understanding of how our platform operates.

We’d love to clarify how pricing works. As a live ticket marketplace, we facilitate the sale between buyers and sellers, and the seller sets their own price based on factors like seat location, demand, and other market conditions. Since prices fluctuate as tickets are listed and sold, we recommend checking back regularly to find the best deal for you!

As for fees, we charge a service fee for every order, similar to other marketplaces. This fee helps us provide award-winning customer support, ensures every order is backed by our exclusive Buyer Guarantee, and allows us to continue improving our website, app, and back-end systems for all our fans.

Dean, thank you for taking the time to share your experience and we are very sorry to hear this. Please message us on any social media platform with your order number so we can gather more details and assist you further.

Hey Terea! Thanks for diving into the Vivid experience! We're glad you were able to snag your ticket, but we totally get the confusion with the Ticketmaster twist. It's like a plot twist in a rom-com—you think you know how it’s going to go, but then surprise! We appreciate your feedback, and we’ll definitely work on making that clearer for future first-timers like you. Welcome to the Vivid fam, and we promise next time it'll be even smoother sailing!

Thank you for taking the time to share your experience, Scharlotte. We want to clarify that your tickets were delivered the day before the event, and we encourage all our fans to reach out to us immediately if they encounter any issues locating their tickets. Timely communication can significantly enhance the entry process and overall experience. We understand the importance of such events, especially for young fans, and appreciate your feedback as we continuously seek to improve our services.

Thank you for your feedback, David. We understand how challenging the situation was, especially with the last-minute changes to the game schedule. We would like to highlight that we had the opportunity to discuss this with you and attempt to find a resolution. If you have any further concerns or would like to explore other options, please don't hesitate to reach out again.

Lynne, thank you for taking the time to leave a review. We want to make sure you have the best experience possible when attending an event. The venue and artist typically coordinate the lighting setup, and each event can be different. For the most accurate information, we suggest reaching out to the venue directly to confirm the details.

So glad to hear you had a great time at Lucas Live, Helen! It sounds like an epic venue! First concerts are always special, and it’s awesome to hear you’re sticking with Vivid for your ticket needs. Sorry to hear about that row mix-up, though—we’re all about getting you the seats you deserve! But hey, row 300 on the aisle can still bring the good vibes, especially for an anniversary celebration. We appreciate your understanding, and we'll keep working to make every experience seamless. Here’s to many more amazing concerts ahead! Keep rocking!

Thank you for your feedback. We understand your confusion regarding the ticket delivery process. We strive to be transparent about how customers will receive their tickets. We actually send an email notification detailing any apps required to access your tickets once they have been sent to your email. As a ticket marketplace, we facilitate listings from sellers and connect them with buyers; we do not generate tickets like a traditional box office. We appreciate your perspective and encourage all customers to reach out if they have questions about the ticket access process, as we want to ensure a smooth experience for everyone attending events. Thank you for your understanding.

Thank you for sharing your experience, Mary! We understand that having to download another app to access your tickets can be unexpected. Some tickets are generated through primary platforms, which may require their app for entry. We take transparency seriously and strive to include information about any additional app requirements in our instructions. Your feedback is invaluable, and we will continue to work on enhancing our communication to ensure all our fans have a smooth ticketing experience. If you have any further questions, feel free to reach out to our customer service team for assistance!

Janet, thanks for taking the time to leave feedback. With over 100 million tickets sold and 15 million happy fans, our Buyer Guarantee ensures you're protected. While this situation is rare, we understand how frustrating it must’ve been, and we always thoroughly investigate situations like this. It looks like our team was able to review your case and issue a refund through our Buyer Guarantee, which is something unique to Vivid Seats.

Thank you for your feedback, Leah. It's important to note that we did not receive any communication from you regarding issues with your tickets prior to or during the event. Our records confirm that the tickets you received had valid seat assignments and included the necessary QR codes for entry. We always encourage our customers to reach out to us if they encounter any difficulties, as we strive to ensure a smooth experience for all fans. If you have additional concerns, please feel free to contact our customer support team for further assistance.

We’re sorry to hear about your experience, Ellis! We noticed you reached out via live chat while at the game, and we always recommend calling our customer service team for the quickest resolution to ensure you get your tickets on time. Regarding the tickets sent to your alternate email, those were actually dispatched an hour before the game, so there should’ve been plenty of time to access them. We truly appreciate your feedback and hope your next experience is much smoother!

Thank you for sharing your experience, Tucora. We are currently investigating this situation further and want to assure you that there are consequences for sellers who do not uphold their commitments. We understand how important this event was for you, and once our investigation is complete, we will provide a resolution. Your patience during this process is appreciated, and we will keep you updated as we proceed.

Thank you for your feedback, Luke. After reviewing your account, we can confirm that the tickets were sent to the email address used for the order just one minute after the purchase was completed. We did not receive any contact from you until after the game had started. To prevent issues like this in the future, we always recommend reaching out to our customer service team by phone, as they can assist you promptly in accessing your tickets and ensuring a smooth entry into the event. We appreciate your understanding and hope you’ll consider giving us another chance in the future.

Thank you for sharing your concerns with us, Christian. We want to clarify that the description of the parking addresses provided in the listing remained consistent throughout the purchasing process, as we prioritize transparency to ensure our customers have all the necessary information before placing their orders. We understand that navigating parking can be challenging, especially when considering accessibility needs, and we encourage our customers to review all details carefully before making a purchase. We appreciate your feedback as it helps us improve our services.

Thank you for your review, Brandon. We can guarantee that all seats will be next to each other if they are purchased in a single order. Unfortunately, we are unable to change or update orders once they are placed, and due to limited availability, the last ticket you purchased was in a different area. If you have any further questions or concerns please feel free to reach out to our customer service team.

Hi Elizabeth! Your enthusiasm for the Vivid Seats app really shines through! We're thrilled to hear that you find it so easy to use and that our support team has been there for you when needed. It’s great to know that we’ve earned your trust as your go-to ticket app! We’re all about making your experience as seamless and enjoyable as possible. Thank you for being such a loyal user, and we can’t wait to help you score more amazing tickets for all your future events! Keep rocking with Vivid Seats!

Hi Jose! What a magical first Lakers game experience for you and your son! Vivid Seats really knows how to make special moments happen, and it’s amazing to hear that the app made it all possible. Your excitement is contagious, and it sounds like you’ll be back for more epic events in the future! Keep living that ticket dream!

Hi John! We're sorry for the inconvenience caused by the delayed ticket delivery for the KC Royals game on April 4th. We appreciate you bringing this to our attention, and we are glad to have the opportunity to speak with you to resolve the matter. Your experience is important to us, and we are committed to ensuring a better experience in the future. Please reach out to our customer service team for assistance with your refund request. Thank you for your understanding.

Hi Barbara. We value transparency, which is why we offer a complete pricing breakdown and the total order cost in one convenient location on the checkout page prior to finalizing any purchase. This ensures that every buyer can make an informed decision. We recommend that all customers take a moment to review this information before clicking the "Place Order" button.

Thanks so much for sharing your feedback! While venue changes are made by the artist or the venue itself, our team reviewed your order and confirmed there was no venue change for this event. We recommend double-checking event details, including the specific venue in a particular city, to ensure everything goes smoothly. If you'd like us to look further into this, feel free to reach out via social media, and we’ll be happy to assist you!

Rudy, thank you for sharing your feedback. We take order security very seriously, and to protect both you and every fan, we may ask for additional verification. Our goal is to make your ticket purchase simple, safe, and secure, which is why every order is backed by our Buyer Guarantee. At Vivid Seats, all of our sellers are rigorously evaluated to ensure the safety of each transaction, and we do everything we can to guarantee your tickets are valid, authentic, and delivered on time. If you have any questions or concerns, our team is here to help!

Wow, look at you living your best life at the Jumbo Shrimp game, Tracey! First row? You’re basically the celebrity of the stands now! And let’s be real, if buying tickets was a TikTok challenge, you’d ace it. Seamless entry? Check. Apple Wallet flex? Double check. Sounds like Vivid really delivered the goods. Can’t wait to see you back for round two—maybe next time you can throw a shrimp on the barbie while you’re at it! Keep shining and keep snagging those epic seats!

Thank you for the awesome feedback, Brian! We're thrilled to hear you had a smooth experience picking your seats—easy peasy lemon squeezy, right? We aim to make ticket buying as chill as possible, and it sounds like we nailed it! Your recommendation to friends and family is the highest compliment, and we can’t wait to help you score your next tickets. Here’s to many more amazing events in the future! Thanks for being part of the Vivid family!

Thank you for sharing your experience, Martin. It appears that the issue you encountered was related to your payment method, which led to the cancellations. We recommend reaching out to your bank for further clarification on this matter, as they may be able to provide more insight into why the transaction was flagged. We appreciate your feedback and hope you find a solution.

Snatching those Pirates tickets at the last minute like a total boss, Tony! Fast and easy is the way to go, and with your tickets in under 3 minutes? That's a win! Plus, rewards credit? Talk about a cherry on top. Vivid is serving all the convenience and fabulous views! Highly recommended and totally slaying it!

Thank you for your feedback, Terry. We want to clarify that our tickets are delivered in various formats, including URL transfers and email PDFs. In your case, your tickets were sent via URL email. If your tickets included specific perks or amenities, these details were highlighted in the notes section of the listing before your purchase, along with information about the delivery method. This transparency is an important part of our process. If you have further questions or would like assistance, please feel free to reach out.

Floor seats and an incredible price? That's the ultimate flex, Harry! It sounds like Vivid Seats really delivered a knockout experience. Easy buying, amazing delivery, and the courtside view you've been dreaming of? Yes, please! You're definitely on the right track recommending Vivid as the go-to for epic events. Keep slaying those ticket vibes!

Hey Ryan, we appreciate you taking the time to leave a review. Just to clarify, since Vivid Seats is a ticket marketplace and not the original ticket holder, we’re only able to guarantee the section and row listed at the time of purchase. That said, we never want our fans to feel misled. If you'd like us to take a closer look at your order, feel free to reach out on any of our social channels. We’re happy to help!

Thank you for your feedback. Favi. We want to inform you that our policy states that all sales are final, and we cannot make changes or cancel orders unless the event has been officially confirmed as canceled and not rescheduled. As a ticket marketplace, we assist sellers in listing their tickets and help buyers in purchasing them, rather than generating tickets like a traditional box office. We encourage all customers to carefully review their order during checkout to avoid situations like this. We appreciate your understanding and hope you'll consider this when using our platform in the future.

You're living the ticket-buying dream, Agustin! Finding those resale prices that are more affordable than original ones is a total score. Plus, scoring $94 in rewards? That's the kind of savings that makes it rain! A solid 5-star experience means you’re definitely spreading the good word. Vivid Seats is clearly the go-to for affordable tickets and fabulous vibes! Keep slaying those events!

Hi Hugo! Thank you for sharing your feedback. After looking into your order, we can confirm that your tickets were emailed to you two days prior to the event. We also noticed that we did not receive any communication from you regarding issues with receiving your tickets. We always encourage our customers to contact our customer service team for prompt assistance, as we want to ensure a smooth entry experience at events.

Wow Lesia, thank you for such an amazing review! We're so happy to hear that Vivid Seats has been your go-to for ticketing adventures in Chicago! Whether it’s arts, culture, or a hilarious comedy show, it sounds like you’ve been living your best life with a side of great seats. We pride ourselves on keeping things user-friendly and transparent, because no one likes those sneaky fees popping up like surprise guests! Your willingness to recommend us to friends and family means the world, and we can’t wait to help you discover even more epic events in the future. Here’s to more unforgettable experiences ahead! Thanks for being part of the Vivid family!

Hi Lexy! The journey sounds like a fabulous ride! From navigating that credit to snagging those Chris Brown tickets, you’re set for an epic night. No hassles, just vibes delivered straight to your phone—talk about a seamless experience! Enjoy the concert; it’s sure to be a show-stopping moment!

Thank you for sharing your experience with your ticket order, Sarah. After a thorough investigation, we found no errors or glitches on our site or app that would have altered the date you selected during checkout. Given our policy of final sales, we are unable to update or change orders once they are placed, and refunds can only be processed for orders that have been officially cancelled. We recommend considering the resale option to help recover your costs. If you need assistance with the resale process, we’re here to help.

Hey Eric! We're sorry to hear about your experience with your reward points, and we understand how disappointing it can be when they don’t work as expected. To resolve this issue and review your account further, we encourage you to reach out to our customer service team. They’ll be more than happy to assist you in understanding what happened with your rewards and help ensure you can take full advantage of them in the future. Thank you for your feedback, and we appreciate your patience as we work to improve your experience!

Hi Linda! We prioritize transparency, which is why we offer a detailed pricing breakdown and the total order amount in one convenient location on the checkout page prior to finalizing any order. This allows every buyer to make an informed decision. We recommend that all customers review this information carefully before clicking the Place Order button.

Hi Abby! Thank you for your review. We understand your desire for a seamless process in receiving your tickets quickly and accessing them through the app. Occasionally, certain tickets may require a secondary app for access, depending on the primary source from which they were generated. We always clearly communicate the delivery format of your tickets at the time of order confirmation, whether they will be accessible directly in the Vivid app, via email, or through another app. If you have any questions or concerns, please don't hesitate to reach out anytime.

Carlin, thanks for dropping a review. We appreciate the chance to share a bit more about how pricing works on our site. Since Vivid Seats is a ticket marketplace, we connect fans with sellers who set their own prices. Ticket costs can vary based on things like seat location, added perks, and supply and demand. Because it's a live market, prices can shift quickly as tickets get listed or sold, so we always recommend quickly snagging your tickets before something changes.

As for service fees, like most ticket sites, we do charge a fee on each order. These fees help us power our award-winning customer support and back every purchase with our Buyer Guarantee. We also aim to keep our fees lower than other platforms whenever possible.

We hope to help you secure tickets to Lady Gaga soon!

Hi Katerina! We value transparency, which is why we include a complete pricing breakdown and the total order amount in one location on the checkout page before you finalize your purchase. This approach helps buyers make informed decisions. We recommend that all customers take a moment to review this information prior to clicking the Place Order button.

Hi Delberto! Totally get the initial nerves, but it sounds like Vivid came through like a champ! Getting those tickets just in time and having them easily accessible with a QR code is everything. Plus, forwarding your son’s ticket? That’s some smooth parenting right there! Looks like you’re all set for a fantastic soccer day!

Thank you for your feedback, Britta. While we understand the frustration of not making it to the concert, we’d like to clarify that your tickets were sent successfully, and as a ticket marketplace, we do not generate tickets like a box office. We do see that you purchased insurance with Allianz, so we encourage you to reach out to them to file a claim regarding your situation. We appreciate your understanding.

Thank you for sharing your fantastic experience, Michael! We’re thrilled to hear that your ticket purchase was smooth and seamless, and getting your tickets three days ahead of time? That's the sweet spot! We love keeping you updated every step of the way so you can focus on the excitement of the event. Your recommendation means so much to us, and we're here to ensure everyone has a great time with Vivid Seats. Cheers to more awesome events in your future! Thanks for being part of the Vivid community!

Thanks for the feedback, Andrej! We totally get the need for speed when it comes to ticket confirmations—especially with a big game on the line! Your anticipation is real, and you deserve that peace of mind ASAP. We appreciate your feedback, and we're always looking for ways to improve the experience. You should be good to go for the Capitals vs. Islanders game; just hang in there a bit longer! If you don’t see that confirmation soon, don’t hesitate to reach out again. We're here to make sure you’re all set for game day!

Whoa, now that’s what I call dedication, Miranda! Using your rent money to see Chris Brown is next-level fan energy, and honestly, we respect the hustle! Your love for his music for 20 years is the kind of loyalty that deserves a front-row seat (and maybe some snacks on the side). We’re so stoked that Vivid helped make this happen for you! Just remember to keep an eye on those rent due dates for the next concert! Enjoy the show—you’ve earned it!

Hi Francis! Great to know everything went smoothly and you could use your rewards! We're stoked that you’ll recommend the app to your friends. Plus, being able to access different stadiums across the U.S. is a major win! Thanks for spreading the word!

We’re so glad we could swoop in and save the day, Tina! It’s awesome to hear that our user-friendly process helped you score better seats and made parking a breeze. Enjoying the event stress-free is what it’s all about—thanks for trusting us to deliver! See you at the next game!

Hi Charnitta! We’re thrilled you found the app user-friendly! It’s awesome that you were able to enjoy the concert and share your ticket with your friend on the fly. Thanks for trusting us—reliable service is what we aim for. Here’s to many more great concerts in your future!

Thanks for the awesome feedback, Lukas! We're pumped to hear that you found the app easy to use and snagged some great prices. We aim to keep things quick and convenient for you. Can't wait to have you back for more events and exclusive offers!

Thank you for your feedback. We genuinely appreciate you taking the time to reach out. We understand how frustrating it can be to encounter issues with your order, and we sincerely apologize for any inconvenience you may have experienced. However, we would like to clarify that we did not receive any communication from you regarding this matter. If you are encountering any problems, we wholeheartedly encourage you to reach out to our customer service team or connect with us on any of our social media platforms. We’re here to help and want to ensure that your concerns are addressed as quickly as possible. Your satisfaction is important to us, and we look forward to assisting you further.

Thanks for the love, Brittney! We're stoked you scored those amazing seats without breaking the bank and found the app easy to navigate. We hear you on the ticket link—your feedback’s noted! Here’s to more epic concert experiences ahead!

Hi Daniel. Thank you for your valuable feedback! We're so glad to hear that Vivid Seats is your go-to ticket reseller and that you appreciate our rewards system. We appreciate your continued support and look forward to continuing to provide you with a great experience!

Thank you so much for your kind words, David! We're so thrilled to hear that our process was simple and that you had a smooth experience securing your tickets. It's awesome to know our customer service exceeded your expectations. We appreciate your 5-star feedback and look forward to serving you again for future events!

Hey Sara! Thanks for updating us. We're thrilled to hear you found a great price on our platform and are enjoying how easy our process is! If the discount code didn’t apply at checkout, we'd be happy to check your order and see how we can assist. Feel free to DM us on any of our social media platforms, and we’ll gladly help out!

Thanks for sharing your experience. As a ticket marketplace, we don’t hold the ticket inventory ourselves- the seller transfers the tickets to you through their primary ticket account. We always recommend double-checking the delivery details in your confirmation email ahead of the event. If you’d like us to review your upcoming order, feel free to send us a DM and we’ll be happy to make sure you're all set for Def Leppard!

Thank you for your feedback, Alison. We’re sorry to hear about the experience you had at the venue with your tickets. We have reached out to you and discussed the situation to ensure we can provide you with a proper resolution. Your concerns are important to us, and we are here to help.

Hi Barry! Seat Saver is a service for tickets that sellers do not own but are willing to purchase on your behalf. When you buy these tickets, you pay the listed price at the time of your order, and a vetted expert seller will handle the rest. Once your order is confirmed, we guarantee that your tickets will be located within the specified section or a comparable one and that you'll receive them in time for the event or your money back. However, please note that orders exceeding four tickets may be divided across different rows within the requested section, and specific seat assignments are only made upon delivery. As with all marketplace tickets, Seat Saver tickets may differ in price from their original retail value.

Paige, we understand how frustrating it is when a venue or artist cancels. When that happens, we offer two options- a credit you can use toward a future event or a refund. These options are outlined in the email sent to all fans whose events are fully canceled with no postponement or rescheduled date. If you have any questions, feel free to reach out. Our team would be happy to help!

Hi Kheana! We're so stoked to hear you and your daughter had a smooth ticket purchase for her first concert! It’s awesome that you could find something within your budget to create those unforgettable memories together. If you need any more help in the future, just reach out. Enjoy the show!

Hi Evan! Happy to hear you enjoyed your show and left as an even bigger fan than before. Sorry to hear the venue wasn't what you were expecting. If you're looking to switch it up for your next show, check out more upcoming shows at other venues in your area on the Vivid Seats website! See you at the next show!

Hi Joey,

We appreciate your feedback regarding the parking pass issue you faced. While we attempted to reach out to you unsuccessfully, we’ve sent you an email to discuss your concerns further and find out the best way to contact you. Your experience is important to us, and we want to ensure that we address this matter appropriately. Please respond to the email so we can assist you better.

Thank you so much for your kind words, Kaitlyn! We're happy to hear that you had an excellent experience so far, and it's great to know that you find our platform easy to use. We appreciate your five-star recommendation and look forward to seeing you again for future events! Thanks for choosing Vivid Seats!

We're so glad to hear that your purchase process was smooth and that you found our website easy to use. We appreciate your thoughts on the rewards program and we're happy to have you as a member! It's great to hear you'll be using Vivid Seats again in the future, and we're always here to help out!

Hi Paul! We understand how frustrating this must be. We want to let you know that you did purchase insurance for your tickets, and to pursue a refund, you’ll need to reach out directly to Allianz to submit a claim. They should be able to guide you through the process. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Hi Amanda! We love that you’re vibing with how effortless it is to snag those concert tickets! It’s dope to hear you’re exploring all the options and finding the perfect experiences. Here’s to more unforgettable shows in your future! Keep rocking!

Hey Christie! We’re pumped to hear everything went smoothly at the game! It’s awesome that you enjoyed the seats and had a great experience. Can’t wait to help you score even more tickets this year. Let's go Dodgers! Thanks for sharing your experience!

Hi Andrew! We're glad you enjoyed the game overall and appreciate the shoutout on the ticket deal. Sorry to hear about the hiccup with customer service regarding the accessible seating. We’re always looking to improve, so your feedback is invaluable. Hope to see you at the next event for an even better experience!

Thank you for your review, Alistair! We're so happy you've found our app user friendly and easy. Our sellers set their own prices and seat locations based their inventory and market demand. A pricing breakdown and order total are available for review on the checkout page before every order is placed. We're always here to help!

It's awesome to hear you had such an amazing experience, Angel! Scoring cheap tickets for Deftones is a total win, and we’re stoked that you found the app easy to use. Sounds like the concert was a blast! Thanks for making us your go-to for future events—can’t wait to help you snag more epic tickets!

We appreciate you taking the time to share your feedback. As a ticket marketplace, we don’t hold the inventory for any event. The seller transfers the tickets to you from their primary ticket account and may use various methods depending on the event or venue, including a URL link. We always recommend double-checking the ticket delivery details in your confirmation email ahead of the event. Rest assured, we guarantee secure and authentic tickets, no matter how they are delivered!

Hello Chjame, thank you for sharing. We're sorry to hear you were unable to attend the rescheduled date. Upon further review, we see that there was prior communication with you regarding this. Since the show was rescheduled, your tickets remained valid for the new date. However, as you mentioned you could no longer attend, our agents advised you to resell your tickets to help recoup your costs, as we can only issue refunds if the show is canceled. If you have any further questions, please don't hesitate to reach out.

Hi Cassie, thanks for your 5-star feedback. We love to hear it! We're so happy your process was easy and efficient, and we're always here to help make sure you have the most awesome event experiences!

Thanks for your feedback. We always aim to resolve ticket issues quickly so fans can enjoy their events without stress. If you'd like, DM us on any of our social media, we're happy to take a closer look.

We’re so glad you had such a smooth experience, Jerome! It’s awesome to hear our team helped you snag comparable seats with a discount, and that you’re all set for the game. Enjoy every moment—it’s gonna be epic!

Hi Dayna. Thank you for your feedback, and we understand how frustrating this must have been. Please reach out to our customer service team, or DM us on any social media platform, and we can take a further look into your order. We appreciate your patience!

Hi Jennifer, while we're certainly glad the manager was willing to allow you to sit in your seats for the show, we guarantee that your tickets will be both accurate and valid for entry. The fact that you reported getting different seats and that they were apparently already scanned has us concerned. We want to ensure we look into this matter promptly, and we hope you'll follow up with us via DM over Facebook, Instagram, or Twitter, as we tried to call today and your voicemail was full. Please reach out to us as soon as you can so we can get this handled appropriately for you!

Hey Johnathan! Thanks so much for sharing your feedback. We really appreciate hearing from our fans! We totally understand how stressful it can be when tickets don’t arrive right away, so we appreciate your patience. We're glad everything went smoothly in the end and that we were able to assist when you needed us!

Sorry to hear about your bad experience, Alex. We always have your back! So happy you enjoy our reward program and the simplicity of our app, and we can't wait to have you for your next event!

Glad you found great prices and a smooth checkout! Hope you have an amazing time at your first MN Wild game!

Hi Michael! Happy to hear you and your family had a wonderful time at your event. We hope your next one is even better, and we're here to help you score the best seats!

Hi Justin! We completely understand how confusing this situation must have been, and we sincerely apologize for any inconvenience it caused. We want to assure you that we worked as quickly as possible to ensure you received your third ticket, and we truly appreciate your patience throughout this process. We're glad you were able to receive all three tickets before the event started. Please don’t hesitate to reach out if you need anything else!

Hi Melinda, we truly understand how frustrating event changes can be, and we empathize with your situation. Please know that these decisions are made with careful consideration by the artist, often prioritizing your safety and overall experience. We recognize that not everyone may be able to attend the event with the new arrangements, and we want to support you. You are welcome to resell your tickets to help recoup your costs, as they remain valid for the new date. Thank you for your understanding.

Thank you for sharing your experience, Suzan. We strive to ensure a seamless ticketing process, and it’s clear that this situation didn’t reflect that intention. We encountered an issue with the transfer despite sending the tickets multiple times, but we’re glad we could ultimately get them to you just in time for your event. Your feedback is important, and we’re committed to improving our processes to prevent situations like this in the future. We hope you were able to enjoy the show!

Thanks for the feedback Christina! We're so happy we could help out and make your event process run smoothly. We know how tricky parking can get!

Sounds like an unforgettable first game! We’re glad you found great seats at a great price and had a smooth experience with us. Can’t wait to help you score more tickets in the future!

Hi Esequiel,

Thank you for sharing your situation. We completely understand how frustrating this must be, especially when plans change unexpectedly. However, as a ticket marketplace, our policy states that all sales are final. We don’t generate tickets like a box office, so we’re unable to make changes or cancel orders unless the event itself is confirmed canceled. We recommend considering reselling the tickets you have to help recoup the cost. We appreciate your understanding.

Hi Olivia. Thank you for letting us know about your experience. We understand how difficult that must have been. We've sent you a follow up email regarding the situation!

Thank you for your feedback, Shannon! We attempted to reach out to you but were unsuccessful in making contact. We encourage you to please reach out to our customer service team directly or connect with us on social media for further assistance. We're here to help!

Hey Cameron, we're sorry you ran into some trouble using your parking pass! We take reports of invalid tickets seriously and are glad you spoke with us over the phone today so we could gather some more information about what happened. We're relieved that you were still able to park and enjoy the show despite any hiccups with the scanner. As a reminder, please keep an eye on your email for further updates and feel free to contact our specialized team by sending us a DM over social media if you need any updates or think of any other details you think may be helpful for us to know!

Hi Daniel, while we don’t have enough details from your review to fully understand what occurred, there are a few factors that could lead to a price change. Sellers can adjust their listings in real-time, but they are unaware if the tickets are in someone’s cart. It’s possible that the seller for the original tickets you selected modified their listing, prompting our system to require you to restart the checkout process to ensure you were informed of any changes. Another possibility is that the tickets you were considering might have been purchased by a sales agent assisting another customer, leading to the next available tickets being priced differently. We’re reaching out to gather more information to better understand what happened and to ensure our system is functioning correctly. We would appreciate it if you could follow up with us by sending a direct message to our specialized team on social media. We have official pages on Facebook, Instagram, and X (Twitter). Thank you!

Thank you for your feedback. We never want our fans to feel misled or unheard. Our goal is to provide all the necessary information to help you make an informed purchase as smoothly as possible. We ensure that all relevant details are clearly displayed during checkout, under the ticket information, for your review before completing your order. If you have any additional information regarding your experience, please let us know!

Hi Marisa. We understand the frustration you’ve experienced, and we aim for a quick and easy ticket delivery. Upon reviewing your order, we see that your tickets were delivered to the AXS app through your email. Please reach out to us if you need any assistance, we're always here to help with any difficulties you may have!