Vivid Seats Reviews

I purchased 3 tickets and when I was sent the tickets I only received 2. I reached out to customer support and was live chatting with Mark. After explaining the situation and giving them all info he needed I was told that they reached out to the seller and they will be sending my 3rd ticket within the hour. The event I was attending was a Yankee game and it was a jersey giveaway while supplies last. I was there early and on time and as I waited for my tickets to be sent the line growing and growing.

Was an easy experience to buy my tickets for my two daughters and myself. Going to have a great time. First for my adult girls to go to a real concert. I really don't do country but doing it for them. Thank you Vivid Seats. I am surely going to be using your services again and again.

I bought tickets for me and my friend on the night of our concert and about thirty minutes before the start time, our order had still not been processed. We called Vivid Seats and were helped by Erica who stayed with us on the line for over 40 minutes, calling AXS and making sure that our tickets transferred in time for the concert. She even stayed on the line with us as we scanned into the concert to make sure everything was in order. I was skeptical about using Vivid Seats, but Erica made the process possible, and she was so extremely helpful! Thank you Erica!!

When I’m looking for tickets and Ticketmaster is sold out of tickets, this is my go to spot over SeatGeek. I also enjoy getting a free ticket of equal value or less when you collect 10 stamps. That right there is a ticket to a free game. Thank you Vivid Seats.

After my team (NJ Devils) playoffs were cut short due to elimination Vivid provided me with a refund plus a little more money back which is awesome! This allowed me to score great tickets to a Yankees game that same day! I would highly recommend Vivid Seats and I plan to continue to use Vivid for all my event needs.

Joyce helped me navigate a confusing situation where I couldn’t access my tickets. They were lost between multiple email addresses. She was patient, knowledgeable, and knew exactly how to help. I give her the highest marks for customer service. Thank you very much, really, really helpful and saved the night.

I would give it 5 stars, but for the past couple months. My favorites have not been showing app or they show app in random order instead of chronologically, causing me to miss some shows. If there is a fix to this, I would greatly appreciate it because it would help me plan my concerts better. Thank you.

This became a thoroughly dissatisfying experience once fees, taxes, and a delivery charge were added. I could have bought the exact same tickets on SeatGeek for about $250 less. You’ve lost me as a future customer. I’m notifying American Express, hoping that they disqualify you as a future Membership Rewards partner.

This is a terrible and predatory site. There is no way to refund tickets and you don't get to pick your seats. Never use this site. They offer a cancelation fee, however there is no way to access that and the only way to make a refund is to become a seller yourself.

I spent over $1200 on tickets from your exchange site that had a face value of $170. When I contacted your customer service to relist them to get my money back I was told I could not use your site and had to go to third-party site to relist them. Two different employees at Vivid told me this. I’m extremely dissatisfied with the service and thing it is horrible business practices to allow someone to be charged ten times face value of the ticket and not offer any recompense when they cannot attend the event. I will never use Vivid again and I will make sure no one I know does either.

Did you know that the final price you pay on VividSeats.com is often far higher than what’s initially displayed? That’s because they use a deceptive tactic called drip pricing—a misleading practice designed to lure consumers in with a seemingly low price, only to pile on hidden fees after you’ve entered your personal and payment information. But it doesn’t stop there. Vivid Seats can add over 35% in surprise fees—labeled as “Service Fees” and “Transfer Fees”—after you think you’ve seen the full price. It’s a bait-and-switch strategy that’s become disturbingly common in the resale ticketing world.

Not having the tickets and waiting to see if I’ll actually get them is pretty stressful, especially when the event is out of town. So, how is one to make plans to go to a venue when you have no actual tickets in your possession. I know the website states there will be a ticket refund but there won’t be a travel refund.

Found better pricing, not too happy!!! Thought I was getting a fair price until I shopped around and found that was false. They showed one price and then added a bunch of fees after the charge!!!! Very disappointed!!! Thought I was paying one price and got charged another and now left holding the bag!!!!

Cheapest tickets I found as well as adding points to my account! Working towards my 11th free ticket! The seats that we got were absolutely amazing and I was able to get them for an amazing price! I use Vivid for all of my ticket needs, from baseball, to concerts, they have it all! Thank you, Vivid for being amazing!

Terrible experience. Cost me a lot of money. This company should be ashamed. I got 3 tickets and I couldn't transfer them anywhere. I couldn't even resell them on your platform. It was the worst thing ever. When I spoke to the agents they blamed the customer for a poor transfer. Then proceeded to tell me to call Ticketmaster. With Vivid Seats issues. So not good.

Kay was awesome. My tickets I purchased happened to be bought by someone else. She went ahead and upgraded us to floor seats due to the misunderstanding. I will never buy from another ticket website. They truly care about their customers and know how to keep the customer happy. :)

I called because I can never find the fees before purchasing. Kim told where I could find them but I didn’t go back on to check. She helped me purchase the tickets through her. It was a great, easy experience. I have made many purchases through Vivid but always online. Kim was great.

Vivid Seats was an easy and fast way to purchase my tickets. I received the tickets in my email and I could also pull the tickets up on the app. Both were easy to navigate through. We had a great time at the game and we will be using vivid seats again.

This company sold me tickets to a show that was not taking place on the date on the tickets. The actual date of the show I am unable to make and they refused to refund my money. They do not care regardless if they rip people or not.

The representative who assisted me spent over 45 minutes helping me. She was courteous, knowledgeable, certainly patient, and took her time to best explain and walk me through the selling process. She is a true asset to your company. You are lucky to have her and I was grateful she was there to help me.

Booking tickets through Vivid Seats is very convenient and getting credits back for it is great.

Vivid has always been good and I’ve enjoyed my experience so far. This is my third time using them and normally, I don’t see a whole bunch of price gouging. It’s like some of the others are a lot more expensive than what Vivid is promoting. Purchasing the tickets from Vivid is also pretty easy.

I've never had a negative experience with Vivid Seats. The prices always seem fair, and they show you the fees upfront, so it’s straightforward. The rewards program was a great idea. I just bought my 11th set of tickets, and whatever the average ticket price I spent, they gave me back as a discount and that was terrific. The app is user-friendly, so it’s great. The one thing that annoys me is it keeps showing I have a notification on the app when there's none. I’m sure that's by design so people keep opening the apps to see events. But other companies do crazier things than that, so I’m not even shocked.

I recommend Vivid Seats. It’s easy to buy. I haven’t had issues.

The ease of use was nice, but the prices were a lot more than I expected. I bought two concert tickets, and I thought they were gonna cost $400, but ended up being $650 because of all the fees. A couple of my friends that got closer seats paid cheaper.

I’ve always had a positive experience with Vivid. I found them while searching for tickets and they came up. As of now, I haven’t received my Def Leppard tickets yet, I’ve only had the confirmation.

Ordered more tickets lately and as usual fantastic deals with quick and easy delivery. Only time I've ever gotten a terrible deal was when I bought them somewhere else. I learned my lesson and Vivid Seats is my forever go to ticket app. I go to at least 5 concerts or more a year so it really pays off getting a good deal.. :)

Whenever I make a ticket purchase at Vivid, I use the app. They’re like any other ticket platform, but they have good prices. I usually use them for sporting events. I even got a free ticket for a soccer game, and it was great because it was an expensive ticket.

We went to Miami and Atlanta United soccer games, and also to see Usher. I always use Vivid Seats and buy my tickets through the Vivid app on my phone. It’s easy to use.

Initial mishap was fixed by excellent customer service. After missing out on a $20 promo due to a system glitch, I was feeling annoyed. However, within a few days of my review, someone from Vivid Seats personally reached to apologize for the mistake and that they saw the issue on their end to be able to fix it. Furthermore, they offered me a $20 refund on my purchase to make up for the promo code glitch, in addition to a store credit in the hopes that I will make another purchase from them.

I received a 2nd follow-up call today to let me know the refund had processed, and I’m very appreciative of the effort they’ve gone to to leave me satisfied. After this, I’d have no issues recommending Vivid to anyone making a ticket purchase, and I’ll definitely purchase from them again!

I was very unhappy with Vivid Seats and I'll never use them again. There was a cancellation on one of my concerts, and instead of giving me my money back, they just credited my account to use towards another one. They should have given me my money back. I’ve used other ones and none of them do that. I just hated the whole experience.

I’ve used Vivid Seats quite a bit to book tickets, sporting events, NBA games and football games. I also used their rewards program last time. I had bought enough rewards to where I had almost the entire ticket off to the basketball game so that was good. The website is slick. I do everything online and it’s quick and easy. I compare them to other sites and I’m satisfied. I would recommend them.

When purchasing my tickets for an upcoming show, the website glitched and refreshed, thus prompting me to purchase a second set of tickets that I did not need. I was then stuck with these extra tickets with no way of refunding them. On top of this, trying to sell them with the brutal fees made it impossible to make back the money that I lost. The customer service experience I had was not good (a chat bot that had no capability of truly understanding my problem) and prompted me to sell my tickets as that was the only solution, despite this issue being the fault of the website/company.

The app always has what I’m looking for and at the lowest price. Never had an issue when looking for tickets. The seat selections never disappoints when looking at a venue. I would definitely recommend this site to others to use whenever they are looking for any type of entertainment tickets. Nothing but good service.

My experience with Vivid was not good. First the price that I paid wasn’t the one that was shown even with the first layer of taxes. And secondly I received the link to download the tickets just an hour and a half before the start! I will not use vivid again probably.

The cost of the actual ticket was really a decent price. The $108 service fee plus taxes was just outlandish. I get it, people are moving to the digital era but the fees are crazy. I really hope they can at least give a break down of why the fees are so high one day to help consumers really understand.

I have spent hours on the phone with Vivid Seats try to navigate the ticket buying and selling process. It is arduous!!! I wanted to take the time to reach out to the management at Vividseats to recognize a couple of people at your company. Please take the time to read the small novel of notes they have had to keep for my account. First Jordan. I have actually spoken with him 2 times now and he is an absolute attribute to your company! Second Tanya, who is doing an incredible job also. And Kay, finally helped me figure out a credit and expedited my refund. I own a company and 90% of the feedback is people calling when they are upset or to complain, I think the opposite should happen also. So please commend them and thank them again for me for their wonderful customer service.

Terrible experience. I bought a pair of tickets for a concert. The concert was postponed to a TBD date and they refused to refund me. Horrible customer service. Save yourself the hassle and don’t buy any tickets from them.

I purchased a parking permit for an Alan Jackson concert in Tampa Florida April 26/25. The location was great but the price was a complete ripoff. I paid $78 plus fees and taxes for a total of $110. Upon reaching the parking lot the on site fee was $45. I will never use your service again. I understand the convenience of purchasing online has a price but not the ripoff your company charges. Again I will never use your service again!

I really enjoy playing the trivia games. I am not familiar with some of the groups but sometimes I can make an educated guess and even get close. Unfortunately, I have not won any of the prizes that have been offered. I do get tickets but I'm not sure what they actually do.

I like the service, except for the last purchase of tickets for a Cubs game. The App did disclose the tickets were obstructed view. They were literally the worse tickets in the park, behind a support beam. I ended up buying tickets at the park for seats spending another $400. I would not have bought the tickets if they had been disclosed as obstructed before purchase.

Had tickets to Wicked at the Eccles Center in SLC. The tickets didn’t show up until about 3.5 hours before show time making it very stressful. My sister who also bought tickets never received hers. She had to buy tickets at the show box office. Vivid needs to vet their third party sellers.

3 minutes after buying the tickets I realized it was for the wrong day (because of a rain postponement). I tried to cancel the order immediately but obviously that did not work. I tried to use your chat and it was unhelpful. There should be some sort of grace period, especially because the tickets had not yet been transferred to me.

After the trouble I had, and the terrible customer service I received— finally someone came through and was patient, understanding and logical. Thank you for reinstating my belief in your service!

Updated on 05/21/2025: Since the tickets I purchased obviously didn’t exist via Vivid Seats, I initiated a dispute with my credit card company. Vivid Seats retaliated by revoking the tickets after my credit card company decided in their favor. They have effectively stolen over $800 from this customer. Buyer beware — NEVER buy from Vivid Seats! They are scam artists!

I love looking for tickets here. It’s always so fast and easy. I normally get the tickets quick with hardly no wait time. The service fees are high and wish that was better. But I will always use them to buy all my tickets. Would recommend them to everyone and everyone I possibly can. Overall great experience.

I was skeptical with all the scams these days. I am extremely satisfied with Vivid seats. The process was very easy. I was concerned that tickets may not be delivered until the day before concert but I they were delivered 2 weeks after purchasing. I will definitely use them again.

On this app, I had the wrong email address. So that’s why I got in touch with you guys to get my new email set up on this app. Wanted to get this set up so I could get my not notification of my new purchase of tickets. Please make sure that the new email is set up on this app.

Bad experience, the Yankees vs Toronto Blue Jays game was suspended due to bad weather. The Tickets for today, Saturday, April 26, 2025. They are not valid according to the official statement from the Yankees for the doubleheader game tomorrow, Sunday, April 27, 2025. That is a lot of inconvenience and you have a policy of not returning the money. Vivid Seats are my favorite, but this shouldn't happen.

Absolute textbook customer service. From a customer service manager’s perspective this was a truly remarkable experience and I cannot express it in a short amount of words. This field needs more of her! I had an issue trying to find my ticket that I purchased and was walked through all the way. Outstanding rapport for anyone she is assisting. Thank you so much!

It is so easy and very clear on explanation of location for the seating area for the events I go and have recommended friends to come and check it out and I’m sure they will be very happy and excited that they have bought tickets in Vividseats.com. I will keep on buying for this website as I like that when after buying 10 tickets and get some rewards for it that’s awesome.

Adrianna’s professionalism was truly outstanding, making the entire process smooth and stress-free. She took the time to address all my questions and concerns with care, demonstrating a genuine commitment to helping me. Her kindness and approachable demeanor made me feel valued and supported throughout. I’m incredibly grateful for her assistance and highly recommend her services. Thank you for going above and beyond!

We went to the Clippers game and were unable to have our tickets scanned. It was a terrible experience. We paid $250.00 of our hard earned money and couldn’t get into the game. Only until it was the 2nd quarter of game did we find out we had to go wait in another line to get assistance that had a 30-45 min wait, which means we would have missed also the 3rd Q. I guess Vivid makes you go through the Intuit + Clippers app to get your tickets but the tickets weren’t available there. Awful experience and I’m hoping we can get refunded for this. We weren’t able to attend. We had to end up leaving.

I could have bought tickets at the door night of the show for 100.00 less. I could have 2 tickets in hand at this moment for General Admission for 80.00. For what I paid you I could have had a private table with bar service. I hope I don’t see your tickets in my inbox so I can save 100 bucks and buy them for 90.00 night of show at the door.

I truly believe this seller site is a scam. I never received the tickets I purchased from them and when I tried to call customer service they were rude and unhelpful, reading from a script in circles without listening or helping me in any way. I'm out over $450 because of them.

NEVER USE THIS SITE FOR TICKETS. I bought tickets in February for a concert on May 5th. Was charged $500 dollars and still do not have the tickets in my possession. They did not disclose until after purchasing that I would receive the tickets ONE DAY BEFORE the concert. Ridiculous. I am expected to travel to the venue in hopes that I receive the tickets, after seeing so many other reviews from customers that didn't receive theirs or received fakes? When I tried to contact customer service through their chat, they straight up lied and told me tickets have not been released by the venue yet. This I know to be false as my friends bought tickets in the same section and row as me and instantly received theirs through Vivid Seats, which have now been accessible in their Ticketmaster accounts for months. Never again. Will be reporting them to the FTC, BBB, and disputing with my credit card company. Do better.

She was very friendly and patient with me. Very friendly. It took us a bit to figure it out but We were able to resolve the issues. I was very satisfied with the customer service I received. Very helpful!!!

I find using the website easy to use. I like that I'm offered a discount after so many purchases. I also enjoy doing the games/trivia. I recommend this app to anyone who likes to go to events. I use it for games and concerts. I like that it makes suggestions about events or concerts that I might like to attend or be at.

I didn’t have the option to only buy 1 ticket, I want a refund for the ticket that was not used. Plus, when I got to the event, they almost didn’t let me in because this website did not inform me about how to get the ticket QR codes. It was very confusing.

Best Price I could find, I’ve consistently used Vivid for years! I always check the other apps, Seat Geek, Ticketmaster, AXS and at least for sporting events 10/10 times it’s the cheapest option and the best deal. Highly recommend Vivid Seats to anyone! They are the best out there for sure!

App has easy to buy tickets BUT the service fees are absolutely outrageous. I just bought 2 playoff tickets for the St. Louis Blues game and each ticket had a $65 service fee. So essentially $130 just in the service fees and then the tax on top of it. It was easy to get the tickets and didn't have an issue. However will be the last time I use them because the fees are ridiculous.

I dealt with Adrianna tonight regarding an order, for a game coming up, in which I have not received tickets as of yet. She was very helpful and friendly, and able to come across as searching for an answer to my situation. She gave clarity and was easy to deal with.

I purchased two tickets with Vivid Seats for a show in Brooklyn, NY on April 12,2025 at the Barclays Center and was denied entry to the event because of circumstances out of my control. I called to request a refund because I read their Terms of Use policy and it stated if we have trouble gaining entry not at our own fault or Covid-19 related we are deemed a full refund as sole remedy. The first agent stated that I would have to take this up with the venue for a refund. That was not acceptable! That following Monday April 14th, I called to speak to a representative about the matter again and he said an internal investigation would be done on the SITUATION, as far as seeing why they weren’t admitting remaining attendees inside, they advised me to give them 3-5 business days. Never heard anything back, not a call or an email.

Was charged twenty five dollars for a "service fee" on top of the sixty dollar fee for parking. It didn't show up until I had approved the payment. When I tried to cancel the transaction there was no method available. Junk fees are outrageous, coloring my feeling about attending AC/DC concert.

The customer service I received today from the agent from your sales department was stellar. Because the Ticketmaster process is complicated and not terribly clear, I reached out to Vividseats for help. Your agent guided me through the process patiently and clearly. And she remained in the line until the transfer to my buyer was complete. She is an asset to your organization.

Everyone was very friendly & easy to work with. They were all extremely patient helping me to put a concert ticket up for resale. Highly recommend. Thank you to everyone that assisted me in a process I was not familiar with. It took quite a while, but grateful they continued to assist.

I was very disappointed when I later found out the tickets I bought were highly inflated in price with no reason. The company is aware of this and they do not show you the price you paid after you complete the order. It isn't shown in your account or on the emails they send either. I won't be buying from Vivid Seats again.

Got to see one of the best baseball games I’ve ever heard of, without the $20 fee that StubHub tried to charge me. Tickets were delivered easily and affordably. Made me and my two friends' day. I salute you. Had a good time.

I found Jazz Chisholm Jr. giveaway tickets at Yankee Stadium super cheap on Vivid Seats, way less than other sellers. I got five tickets for me and my friends can’t wait for the game! No codes needed, just a great deal and an even better time ahead with the whole crew.

I’ve never had a less than amazing experience with Vivid Seats. Last night I saw one of the best Cubs games of all night. I’m floating on cloud 9 right now. Thank you so much Vivid Seats! The app is really easy to use, the prices are amazing, the UI is intuitive.

SCAM COMPANY. I didn’t get my tickets for weeks. I filed a claim with my cc company because I hadn't received anything, but the claim was closed because Vivid Seats said they had them and apparently you can't file a cc claim twice with Capital One. Anyways, the day of the event, I started to panic and so I call and they say, “Oh, we’ll email them today, your email was wrong.” I head to the event that night, turns out they gave me tickets to the right event but to the showing that happened earlier in the day, my fault for not looking close enough, I guess.

I'm still out off by the process of paying for tickets several months before I receive them. I don't think people should sell tickets they don't have. I also think what actually happens is that tickets are sold months in advance for $X dollars and if the price goes down, we get our tickets at the higher locked in price. But if the price goes up, our tickets at resold at the higher price to someone else and we're given a refund. It's not a good or honest system. Tell me I'm wrong.

The experience with Vivid Seats was GREAT. When deciding to purchasing a seat, it only states the section one will be sitting in. It would nice to be able to know which seats I am going to be purchasing. Not just the section. I was happy with my seats I was assigned. GREAT GAME. Thank you, Mattric

You really need to state upfront BEFORE tickets are purchased that tickets can ONLY be accessed in app ONLY. NO way to open or print from email! My phone is old and cracked and does not work properly AND was full of photos and video. I had to upload everything on my phone to a laptop whose hard drive is also crashing just so I'd have room to download app. The download still took 45 minutes. The whole thing took more than an hour, stressed me to the max, made me 20 minutes late for the concert which is Frampton's last tour and was really NOT cool!

Incredible show, incredible experience- all because of an incredible app with really great customer service and so many incentives. LOVE Vivid Seats and I am so grateful for the tickets I won to go see Myles Smith in Chicago. Wonderful show! Vivid seats is the only app I use for my tickets!!

Ticket purchased, but service and system are terrible. Ticket only accessible via web url, which means must have phone service and Internet connection to enter event. Stubhub allowed v similar ticket two wks prior to be purchased and stored in phone's wallet so I wouldn't need service/connection. C'mon, Vivid Seats, how bush league can you be?! When trying to resolve, support personnel were terribly underwhelming, until I finally realized their system is just woefully inadequate.

Vivid Seats gave me a full refund for the tickets.

Never buy from this app. They said they delivered in February but I don’t have them. The theater gave us 2 tickets. Go to the venue or theater to buy. This was my birthday gift and if the theater hadn’t given to us we would have missed a good play. I’m still out 151.00!!

Excellent website very easy to use very quick transferring tickets to you. The website is awesome. I have used this website numerous times and keep going back. I highly recommend Vivid seats as it’s the best place to get tickets especially on the day of the show or even a few days before the event. When people sell tickets they are usually extra and you get to meet nice people that have the same interest in music or cultural events as you.

I find it extremely stupid that you’re not able to cancel tickets with this company. I never clicked confirm and the stupid order went through and took more than $500. If you're unable to cancel and refund tickets then don’t sell nothing at all. I called the company and the stupid worker says “unable to cancel you have to sell the tickets on a website online”. Dumbest response ever.

When we got to the venue there were people in one of our seats. Their ticket had the same seat number so we were moved by staff to a seat twice as far from stage. I bought parking supposedly at a discount and paid over twice what parking was at the event. At this rate I am inclined to no longer use this app.

I don’t mind paying fees but it’s very disingenuous not to disclose the fees before paying. This is tantamount to bait and switch tactics. The only cost that was listed was the base cost. This is was very disappointing, and to think that I left Ticketmaster to give you guys try. Needless to say, we won’t be back.

This place is a scam. They have a guarantee however we still have no tickets and no money back. The customer service is horrible. We have called 4 times and they refuse to allow us to talk to a manager or return calls. We still have no tickets and no money and we had to purchase from another site just to get access to the game.

I am a 74 year old woman on a fixed income and after 30 minutes on a chat today the refund I requested and was lead to believe I would get turned out I was mislead. My ticket could not be accessed at the parking lot and I had to find another place and pay again. It was extremely confusing and embarrassing.

Excellent service, received ticket right after purchase. Have used this services multiple times and have been pleased. Would use again and would recommend to a friend. Would like a feature that if tickets dropped to a certain price to receive an email notification. I like the rewards program also and have used it on prior purchases.

I had TWO tickets in my cart. I Went through checkout and was only sent ONE. I had checked the cart multiple times like I always do. I was even looking at another site for the same event at the same time, same amount of tickets in the same section for around the same price. I went with a Vivid Seats because it was my first purchase and they offered a discount code. After I noticed the mishap, I checked the other cart which still had the same tickets for $10 more (total). They would not rectify it in any fashion. Would not cancel, refund, offer a discount on another, offer to make sure I could get a seat next to my husband... Nothing. Just blamed me and said “oh well”. Take a screenshot of your cart if you go with them. This was my first time with Vivid Seats and I’ll never do it again. I should have spent the extra $10 on the more reputable site! Vivid Seats, you’re the absolute worst and I’ll tell you again and again.

We still have not been able to access our tickets. We've spent several hours on the phone with you people and at the end we were told, "We can't help you. Try later." Our game is tomorrow and we still do not have tickets. When we asked to speak with a supervisor we were told there was no one higher to speak to.

I wanted tickets to comedy venue and was directed to the app. It was very easy and user friendly. Clear options and many extra features. Overall, I will use this app again because it does everything I need when buying tickets online. There is no reason to look elsewhere for ticket management, and I can receive digital tickets on the app, that allows me to have tickets ready without fear of losing my physical tickets. It saves time and worry. There are also promos and bonuses available the more you use the app

I was promised a 10% discount at checkout, the price never updated after purchase losing me ~$60. I've always recommended Vivid but I'm not so sure after my last experience. The price of each ticket was quoted as 289 dollars per ticket (fees included), when I purchased the tickets it was for 321 per ticket (fees included).

You sneakily added the service fees AFTER choosing the insurance options. I feel that is incredibly sneaky and will prevent me from using Vivid Seats as my go to ticket provider. You should have a filter option that includes service fees in the price so users aren’t wasting their time looking for tickets, only to find out at the very end the service fees nearly double the total cost

I was denied entry at the gate with my ticket. They told me they would send me something to fill out to get my money back but I have yet to receive that form. I could not even go to my concert. I’m out almost $90 on a ticket I could not use.

The ticket purchasing event was quite a simple exchange of funds for goods and services. Tickets were great. If only they included a victory from the Cincinnati Reds, professional baseballs first team.

I’ve had a good experience with Vivid Seats. I’ve always used them because I feel like their pricing is much better than other ticket providers. I’ve earned cash back before through their rewards program, and I didn’t even realize I had signed up for it.

Had such a great experience with Vivid Seats. They made this so effortless to pick up my wristbands! Thank you so much Lindsey, Shelby, Victoria, and Alex for your help! Love the cute set up. Will be coming back for the glam tomorrow! Cannot wait to come back next year! Thank you vivid seats!

I got my tickets fast and easy. I was able to apply my credit with zero problems. I got my tickets fast in the app. And receipt in my email. I will continue to use Vivid for fast, reliable, cheap tickets for all my events. Thank you again. Will recommend to my family and friends. Playing games on the app. Helps you receive points to use on different events.

The ticket transfer experience from Vivid to AXS app was a little awkward (I had to call the customer service line to complete the transfer). But it worked out in the end. The venue is nice in terms of decor and amenities but I have a couple of petty gripes: the beer selection is kind of lame (lots of boring American lagers) and the acoustics of the venue aren’t the best. Overall a good experience though and I would go here again.

Def will not be using this app ever again. The fact that I had to download an additional app to get my tickets is insane. It’s also crazy to think that I was unable to add the tickets to my Apple wallet is equally insane. Please do better next time because currently y'all are trash. Have a great day.

Your website should state clearly that you are a reseller, and not representing the actual venue or the artist. It was very predatory that I went ahead and bought tickets for the show, when they were clearly tickets available from the venue. However, because you did not state you were a third-party I paid your ridiculous $20 Service fee and the extra money for the ticket. I would like my service fee refunded at the very least. I am going to complain to the Better Business Bureau. I know you offer a service, but it is your website that needs to be more straightforward and direct with the consumer. You need to be more direct with your customers.

I was sold tickets for seats that didn't exist! The customer service experience was ridiculous, lied to up until the day of the event. Holding my breath to see if I receive the promised refund. Worst experience, lied to, overpaid for SRO seats. Spent hours on the phone and on hold!

I purchased 2 tickets (sec c, row q) for Chris Isaak at Isleta Resort and Casino on May 10th on Vivid Seats on April 12th. I discovered the tickets I received were 3rd party resale (scalped) originally purchased on eTix for $50 + $3 processing. I visited the eTix site and confirmed I could purchase tickets in the same section and row for this price. Vivid Seats charged $82 per ticket, plus about $35 per ticket in service and download fees. So total of $234.16 instead of $106 on eTix. As you might imagine, I feel like I was ripped off. Definitely going to shop around for future concert tickets rather than just buying from VS.

Vivid Seats is always my go-to. I have always recommended Vivid seats to a friend. All of the components on Vivid seats make this a great app. I love the Game Center on the app where daily quizzes show up. This always makes me come back! Great stuff! One thing I would request for vivid seats to incorporate is a 360 virtual view for the seats in all venues.

I have never had problems with you guys, I have used this app for years now. And yesterday 4/15/25 I ordered 2 tickets separately because you guys only had 1 ticket options or 3 tickets. I bought the 1st one went perfectly fine, went to go buy the 2nd one and still today 4/16/25 have never received the 2nd ticket. My account was charged. Very disappointing.

Awesome prices and easy to buy and navigate to where you want to sit and what location. I would definitely recommend buy tickets to any sports events or concerts. The other websites and apps sometimes have hidden fees. With Vivid Seats it tells you if there is not right away and what the price would be.

I will be writing a letter to Vivid explaining my horrible experience. We arrived at the ballpark early but were not able to attend the game because the tickets were never approved by the seller. After spending about an hour on the phone with a representative who tried to swap them for other tickets, we were still unable to receive any tickets and therefore, were unable to enter the ballpark to attend the game. I will be expecting a full refund.

Very easy to find and buy a baseball ticket and found it later in my app ready to use. I also like playing the app trivia game and earning credits. Also have seven tickets banked toward a future award.

I Was having an issue scanning ticket for a while. Was stuck at the gate. Had to keep rescanning and trying again elite. Had to check history after while. It ended up working though. Good experience after that whole mixup. But the game and seat was pretty nice area. Food and drinks were amazing.

There was an error on the order and I noticed it immediately but it was too late. Due to this experience, I will never use Vivid Seats again. Will gladly pay more elsewhere. There should be at least a 12-hour window when you can modify the order. Especially when the show is two weeks away.

Easy and accurate app to use for purchasing tickets to any event. We've been using Vivid Seats for over 10 years now. We've never had an issue purchasing tickets. I highly recommend anyone to try it at least once and give it a try to an event. Our latest purchase was tickets to an AC/DC concert at AT & T stadium in Dallas.

Terrible. Your app gave me misleading information and the wrong seats for a ridiculous service fee. I will NEVER use VIVID again and have deleted the app. I intend to tell all of my friends and family to never use your service again. You are a joke of an organization.

I bought expensive tickets for a Broadway show through Vivid Seats. I was told the tickets would be delivered by email on the day of the performance but they never arrived despite my repeated inquiries. Ten minutes before showtime, I received an email saying the "tickets were no longer available." I received a refund for the ticket price, but that did not make up for the disappointment and the expense of making the trip to New York.

Vivid Seats was courteous and professional when I was sold fraudulent tickets. They were helpful and remedied the problem!

I bought parking pass for the government center in Boston MA, and when we left the parking garage it didn't work and I had to PAY AGAIN... So I will never buy anything else from Vivid Seats. I would like to be reimbursed for my parking since I had to pay twice

Great experience and excellent customer service! Will be using for all hard to get ticket events. Our seats were great and the process was smooth. If you’re going to a concert then you want good seats. With Vivid, I know my tickets will arrive on time and ensure me a stellar experience.

I called Vivid to report I hadn’t received my tickets. Rep stated I should get them 2 days before concert. Two days before concert and a 7 hr drive to concert, I called again to report still no tickets. Finally I got someone to share with me that I had to download SeatGeek to get my tickets!!! There I was waiting like an idiot for days when all along my tickets were sitting in seat geek!!!

I would recommend Vivid Seats to anyone. AC/DC was the most best experience of a lifetime man. I love the concert. I will never forget it. Year 2025 will forever be in my mind. Tears are falling for I am grateful I got a chance to have this everlasting experience.

I purchased tickets based on the seats that seller had specified on the listing. However the seller sent tickets with the seats located one row closer but much farther to the side (against the wall rather than closer to the aisle). Vivid Seats was not rectify the issue. The lack of due diligence on ascertaining the seller's listing against actual tickets is very disappointing.

The website worked just fine. Until I checked out and was hammered nearly $100 in fees for a four ticket comedian purchase. That is ridiculous. Also, you are not made aware of this price gouging until the very last step when you’re ready to hit the submit button. My days of doing business with Vivid Seats may be numbered.

I purchased tickets for a baseball game that was to take place at Thunder over Louisville, one of the largest fireworks shows in the United States along with a air show and a concert. The air show fireworks and concert were all canceled but because the baseball game was not canceled, the tickets were not refunded.

I would not use this service, they allow their sellers to rip off the buyers. I purchased tickets through their ap, and these tickets ended up being duplicates that were also sold to someone else. When we got to the venue and scanned the barcode from Vivid’s email, the tickets showed that they had already been scanned by someone else and we were barred entry. Customer service at Vivid said I could file a complaint, but that they do not offer refunds, so we had to buy 2 new tickets and just eat the loss from the tickets we bought from Vivid. We now use Ticketmaster.

Hi I purchased Yankees tickets for 1:35pm game. By 1:35 I did not receive my ticket transfer. Started a chat with support (call did not work) who said they have to reach the seller first then internal review before providing options. I kept asking for replacement tickets since I am waiting outside the venue and the game already started. After 30 minutes the support rep says I’ll receive an update in 3-5 days and no replacement tickets can be provided since the game started. 3-5 day resolution doesn’t help me outside the stadium! I purchased new tickets off Stub hub, received transfer, entered stadium and missed 2.5 innings. Had the support person said upfront no replacement tickets can be provided I would have bought different tickets and continue chatting inside the stadium instead of waiting outside.

When opening my tickets in app, it said show started at 8pm, but it actually started at 7pm! We luckily were getting there early anyway, but it started 5 min after we sat down. Just a heads up to check the times on your app. We would have been devastated if we missed any of the show.

I was trying to purchase Dodgers tickets for Sunday but instead it populated tickets for the game on Saturday that was more than half way through. I was not able to attend and spend $238. I have purchased most tickets through Vivid seats but I will be switching to Gametime moving forward.

The tickets I purchased from your website were double the price of what other people paid that were sitting next to us. This is unacceptable! This is stealing! I will never purchase from your website and will share my experience with everyone I know. I called and they did not offer anything to me. Very dissatisfied.

The wrist band showed up loose by itself in a FedEx bag with no typical Coachella boxing or goodies or pageantry as it normally customary for this event. Just a loose wrist band. Additionally Vivid did not send conformation email at purchase so when I had to resell the band I had to login to the app and register in order to locate the order details I needed to provide to the buyer. I’ve enjoyed purchases from Vivid in the past but would not purchase Coachella through this site again.

Never had a chance to see the total cost before paying - And of course it was higher than the sum of what was shown because fees were added. Then had a hard time getting tickets - Never got a transfer email but luckily they were in my ballpark app. StubHub and SeatGeek user experience is much better.

I bought tickets but I guess they didn't actually get bought. So I went back 10 minutes later and I bought the same tickets and they were more expensive significantly. Not sure I'm going to want to use your site again after that. Literally 10 minutes later and the tickets were much more expensive! And this was after I confirmed that I was buying the first set? I don't know how that happened.

Tickets arrived on time and was an easy transaction to download to my phone. This was my daughter's 1st concert, DYLAN SCOTT, and she couldn't have been happier! The venue "HISTORY" WAS PERFECT! Up close or lay back, stand wherever you like with the general admission ticket. We had a blast!

Buying experience was great!!!! But I had to wait a couple of weeks to receive tickets after purchasing and I feel that should have been explained or somewhere in written rules and guidelines. And then after the event was cancelled they still was saying it wasn’t each time I called even after sending them the email I received. Need a better refund process.

I visited a friend in another state, bought us Juvenile tickets the day of the concert, we find out it’s rescheduled! I don’t live there, so I can’t attend anymore when purchasing the tickets, I didn’t know that if an event is rescheduled, you still have to keep your tickets or resell them which you guys guarantee the reselling of since in my case I can’t attend. My tickets still haven’t sold and I have way below market suggested pricing so now I’m just out of $300. I got no help from customer service and the concert just been rescheduled again so if I did sell them some else would probably be giving the same review as me.

I had a hard time locating the ticket. Also the wait time for the ticket was crazy long. I finally found the ticket right before I got to security to get in the game. Do better. This was extremely frustrating trying to navigate all the emails and which one had the link I needed to get in the game.

Upon attempting to enter the event and access the tickets, I received a message indicating that the tickets may have been recalled or cancelled. I was still charged and I am seeking a refund. I sent an email as well but have yet to hear back. I am hoping to receive a phone and refund as I had to purchase tickets through the box office.

App isn’t bad however fees per ticket that are 70% of the actual ticket price is criminal. Pass on VS going forward until a realistic fee is implemented. Ticketmaster fees are actually less. Just not worth it. See picture for proof, there's not much else to say unfortunately. Just sad.

$20 for a $10 parking spot for the Jumbo Shrimp game 13 April 2025. What a rip off. Won’t be using Vivid again. Drove up to the parking lot and signs everywhere say $10 parking. If your fees were more reasonable, I wouldn’t feel like I got ripped off, it would have been ok.

After purchasing the tickets, Vivid Seats called me confirming and said the tickets would be in my email within the next minute. The tickets never showed up, they were waiting approval from the seller. 30 minutes later and now late for the event support finally let me know the seller declined to sell them even after I had already purchased them. The customer support person was able to get me tickets which were worse than my original tickets that I purchased. Terrible experience. If a seller has their tickets listed and somebody purchases them, the seller should NOT have an option to change their mind. I had no option for refund. Vivid support simply bought me tickets which were worse than the ones I bought. 0/5.

Purchased tickets for Rangers Mariners game. Great seats, easy to find what I wanted using the app, tickets sent to my email for verification, process very seamless, with very little additional work but to verify and create a password to receive. I added them to my calendar and used this processing at the gate for entry.

Immediate delivery and no issues encountered. Will definitely purchase future tickets from here! Best price for a great seat! All other online sites had higher fees than Vivid Seats. Thank you so much! Highly recommend.

Sold parking ticket that was too far to walk to the venue. Requested refund before event and customer service couldn’t figure it out. Bought ticket to event on Vivid. Vivid should have only sold parking tickets that were within walking distance to the event they were also selling tickets for.

The tickets I paid for were not the tickets that were sent to me. Fortunately. The manager for Mo Amer program was kind enough and seated us. They also mentioned that they have been having problems with Vivid Seats and you are or scamming and charging people for cheaper tickets and giving them the wrong seats. I will not be using this website again to purchase tickets.

Very disappointing to have spent 45 minutes prior to the show trying to receive the tickets only to not receive them until 20 minutes after the show started. There should be some sort of refund involved. Called multiple times, exchange chat messages, and nobody seemed to know how to help. Tickets should be transferred immediately post purchase.

The experience of using Vivid Seats was excellent! We planned to attend a concert at an out of state venue. The process could not have been easier from updates and being ready for easy access to the concert. Vivid Seats made everything simple and accurate. I have used other sites but this one has been the easiest to navigate.

Used Vivid for the first time. The whole experience was good. Zero issues choosing, purchasing, obtaining and using the tickets. Even with the fees the total price was comparable to other places I’ve used and regularly use. I will definitely look into using vivid for future events. I’d recommend vivid to friends and family.

I bought tickets for two separate events and never did get my transfer confirmation email. I had a lot of difficulty with that but when I called the lady on the phone was able to get things taken care of pretty quickly. I’ve never had that trouble before, but I’m certain I will use Vivid Seats again.

I was a little nervous having not purchased from Vivid before and definitely nervous about not receiving out tickets immediately upon purchase. Transaction was super smooth. Purchased 6 tickets for Chris Brown in Houston when he comes 9/8. Purchased on 4/3 and already received Purchase tickets on 4/11! So far so good and excited to see Chris in September!

He sent me two tickets for a game, and they took 30 mins to arrive in my email. During that time neither he nor I could access them and J had to purchase another set of tickets and waste $100. I will never buy tickets with you all again unless you can refund me the extra $100 I paid for two Marlins tickets. Absolutely ridiculous.

Great experience overall. Got the tickets cheaper than other places, includes the team's website. Got my tickets, electronically within minutes. Easy use when accessing the tickets and when scanning the tickets at the game as well. So, I saved money and fast transaction. Win, win situation. My son enjoyed the experience as well.

Thanks for the opportunity to attend for me what is the biggest event in Winnipeg! Jets Whiteout Hockey for the Stanley Cup. I was shocked at how transparent the process was and and the value for dollar was amazing. I haven’t been to the event yet but I know it’s going to be one to remember. Thanks!

What a horrible experience. I paid. It charged my card and I never got them delivered. The app kicked me out. I logged back in and it doesn’t show me I paid for tickets. Never ever again using you guys ever again.

My cousin and I had attended the Rauw Alejandro concert and we both had such a great time! The event helpers and the app made it very easy to find the parking garage and it was a breeze finding our way to the floor seats entrance, when we entered the arena we were escorted straight to our seats for the concert. Will definitely go to future events.

We’re not sold legit tickets. Would not scan at the door. Would like a refund. Was on the phone with customer service and it improved nothing. I then had to purchase additional tickets to get into the show. I will leave a terrible review and am never using this service again if not refunded.

I purchased last minute tickets to a Las Vegas Golden Knights game to go with a friend whose plane got canceled. We got great seats at a reasonable price. We had a great time as always. Your site seems to have the lowest prices and has yet to let me down. Will continue to use this site for all my tickets.

The information didn’t tell us that you can’t see the game from the VIP room. No point buying tickets in this area for a basketball game. Also it was not clear that you also needed to buy a seat ticket as well - means there was extra cost. Will not be buying from this website again. Will definitely not recommend this site to anyone either. Extremely disappointed in the purchasing experience.

I recently bought tickets to a Lakers game. When getting to the venue I was told that my tickets were not valid to go in. That what I bought was a pass to go into the Lexus Club and that I needed to buy a separate ticket for the venue. But I thought that what I bought was a ticket to see the game but it wasn’t so I lost out on the money that I spent on the passes and the game.

So helpful and fun! Marissa, Jamie, Erin, and John were amazing—super generous when we had no shuttle pass. The ticket pickup spot was a blast with music, good vibes, and fun photos. Highly recommend buying tickets through Vivid. Great experience overall—Would absolutely recommend to anyone looking for a good time! Definitely would recommend.

Day of game I logged on and was able to find the perfect seats at the perfect price for my family of 4. We had an awesome time and really enjoyed how close we were to the court. Easiest process for purchasing tickets to an event. Parking pass was available as well at such an affordable price and we even parked close to the event without having a hike to get in.

I’m honestly so disappointed with Vivid Seats. I received what felt like a million emails from them, but not one actually had my ticket. I stood outside the venue for nearly 30 minutes trying to figure it out, only to be told that the ticket was supposed to come from Ticketmaster. Why wasn’t this made clear ahead of time? The confusion and poor communication caused me to miss the beginning of the concert I was so excited about. Super frustrating and honestly took away from the whole experience. I expected better.

I didn’t get my tickets. Customer support refunded it but the customer support chat requires that I message every 2 minutes and not getting my tickets is an absolute drag. Not to mention processing fees are still a thing which sucks.

Where to even begin. Everything about this ticket buying experience was a total shat-show. Would never ever ever buy tickets from Vivid again. They resold my tickets without asking. The site is glitchy as all get out. Basic obvious features don't work or don't exist. Just a pathetic company all around.

When I bought my tickets for Shane Gillis the diagram showed 3 tickets available on the floor section 3 row 4 2-4. For $125 each. When I got my tickets transferred the seller from SeatGeek they were club seats. I didn’t make a mistake and I would have never spent that much for club seats. I think something happened and wasn’t told. I’ll never buy from Vivid again especially the online service tannaram didn’t care and showed that.

I have ordered tickets through Vivid Seats many times and have never had a problem. There are never any hidden fees, tickets are delivered in a timely manner, and the website is so easy to use. I get what I ordered and there is no problem when I get to the venue.

Vivid Seats was super helpful, even though I had a few bumps along the way. I’m away on a trip and their support team came through and made sure I was taken care of. I was even able to pick up my order nearby. Grateful for the help—Will use them again!

Had a great experience, went in, they found me no weight, as smooth as it could be had some extra items on the side for festival goers couldn’t buy my ticket because the seller didn’t release it through StubHub, found this the day of the event and at a reasonable amount

I ordered tickets on 3/30 for a 4/12 football game. Three days prior I asked where the tickets were and was told that I’ll have them the day before. Less than 24 hours to game time, I was emailed to respond urgently. Called and was told that they could not fill my order. Again, less than 24 hours from kickoff time. Offered $100 off of the $170 order for lesser tickets that I could get for $30. This was a total bait and switch tactic. Awful service and will never use them again. Order #**.

What a quick and easy pick up process! I would definitely get tickets through Vivid Seats again. Coachella tickets were really simple to get and the checkout was fast as well. Book your next event through vivid seats now. We also loved the amenities/parking when we went to pick up our tickets