TicketsatWork Reviews

I purchased tickets for Aquatica from TicketsatWork. We needed the tickets right that day and online it was saying it would take a few days to process, so I called and purchased over the phone. The service was amazing and the prices were very good for one day. I will purchase again from them. TicketsatWork is a great company. If you wanna go to Orlando or any theme park you should definitely book with TicketsatWork.

Purchased 6 New York Passes based on the attractions that were listed on their website. Attractions that require advance reservations were highlighted in red. Two of the main attractions my family and I were looking forward to going on were not listed as needing advance reservations when, in fact, you must make reservations. Now the attractions are booked and we’re out of 2 major attractions because their website has it incorrectly listed. I was given the option of canceling my passes, which would essentially leave me with nothing. I paid more than $1200 for these tickets based on the information on their website provided and am extremely disappointed that no help was given. I feel a partial refund would be justified since we are missing out on a once in a lifetime opportunity because of a mistake made by this company.

Customer Care Manager apologized for the delay caused by the high volume of calls they were experiencing triggered by the cancellation of a popular event. Within a couple of minutes, I had my tickets emailed and printed out, making me a happy camper in the end.

We got tickets for Universal Studios and the Disney World Magic Kingdom. I was able to go online for the Universal Studio tickets and I did those the night before we went out. Then they were emailed directly to my email. However, I didn’t read how far in advance I had to purchase the Disney World one. It was like 48 hours. We woke up and my son hadn’t decided which theme park he wanted to go to, but we were still able to purchase them that day. The rep I spoke to was really nice, understanding, and quick. She was able to speak to her supervisor and get the okay, and got all my information, and was able to take care of us. It was just a couple of hours versus the 48 hours. TicketsatWork was able to make that exception.

I was planning a week at Disneyland, Universal, Hotel and all, over 4K. I was issued the wrong 4 tickets for Universal Hollywood: summer time instead of fall. I ordered on weekend but did not reach anyone until that Tuesday to explain my problem. They told me that I should hear from someone in 5 to 7 days, but nothing. I called again and this time told that I would be contacted in 72 hours, again nothing. I called again and was told that those tickets are not refundable by Universal, but that they would defer it over to Universal, and it was Universal's determination. Universal has the money and they're not going to help and the service reps at TicketsatWork can't help, so either I use it or lose it, with 18 days left. "No mechanisms in place to prevent mistakes from happening".

My wife found "TicketsatWork" from the human resource website, and made a hotel (Holiday Inn Express) reservation for six nights online for my surgery at Stanford Health Care. The doctor did not receive the tool for the surgery and asked us to change the surgery date. The doctor wrote a letter to help us to make a travel schedule change. My wife and I had to call "TicketsatWork" and the hotel manager several times over last two months. With the help from Sr. Manager at Customer Care of “TicketsatWork” and the hotel manager, we received the refund (>$1,000). We should be responsible for the schedule change since our hotel reservation is nonrefundable. We appreciate their understanding and support. We have been choosing to stay at holiday inn for many years. We will consider to choose "TicketsatWork" again in the future.

I called Tickets at work today at 3pm eastern time and was on hold for approximately 45 minutes before I got through to a customer service rep. I explained that I had emailed and called a week ago and my booking was supposed to be cancelled but I didn't have a cancellation confirmation. He put me back on hold to check on the status. While I was on hold I had an incoming call that I didn't answer because I was waiting for my customer service rep to come back. When he returned, he told me that the reservation had been cancelled at 3:43 PM eastern time. Someone had cancelled it TODAY while I was on hold. this was incredibly delayed but OK, no problem, he says I should receive my refund within another 3-5 business days. After getting off the phone I checked my voicemail and the call I had missed was from Tickets at Work telling me that they had cancelled my reservation and wanted to talk about my review on consumer affairs. While they did finally cancel, it was a week after they originally told me they cancelled, and if I had not posted on consumer affairs I would likely still be waiting. It shouldn't take a poor review on the internet to get a result. I still have legoland tickets from TAW and a rental car booking (both booked before this experience), so we will see how that goes. So far I am not impressed.

Booked tickets online for a concert this September. We booked 6 tickets for the lower bowl section 5 of the stadium. However when I just checked the tickets we have discovered that the computer and/or company has messed up the booking and given the wrong tickets in the wrong section of the stadium and for a higher price. I have already called and tried to get this resolved and was told on the phone this was my fault (it was not my fault) and that they can't do anything to help me.

The customer service rep was extremely condescending and put us on hold for 30 minutes and then just hung up. I am very upset about what happened. He kept interrupting us and was not very helpful. We hope to receive a refund for a purchase we made by accident.

My husband and I thought it would be a great idea to bring our niece and nephew from Washington to experience LA along with some other family. I was very excited to find out that my company offered discounted tickets, hotels, etc to their employees and so I decided to book my whole trip down to LA through TicketsAtWork. The booking process online was easy and fast with no issues. However, upon arriving to our hotel on Sunday after a long drive we were informed by the front desk that our room had not been paid for. How is that?? I booked everything online two months prior and had everything paid for in advance.

I purchased ticket for SeaWorld. Total 4 ticket (single any day ticket cost is 289.0. Taxes & fees 41.12). But in the https://seaworld.com/ website cost is 284.0 (4 tickets) and another site ** ticket cost is 269.0$. Better go with **.

Last night, my husband and I bought hockey tickets and did not notice that we purchased tickets in the opposite team's city... not our own. I understand it was our oversight, but today, after sitting on hold for over 30 minutes, was told that there are no refunds or exchanges. Even if we don't get a refund, I would have appreciated an account credit that we can put towards correct tickets. The game isn't even until October, so it's not like they were last minute tickets! Very disappointed as we were planning on purchasing from here for future tickets, but we will not be using this company again.

Within 24 hours of my negative review, Tickets At Work called me! A wonderful, sane representative, Pedro, completely understood my frustration. He acknowledged my problem, and without hesitation, refunded the full amount back to me. I was extremely grateful that he was able to see the reality of this situation. He also acknowledged the presence of a possible problem within their organization that would be addressed because of this particular instance. Unfortunately, if I hadn’t sought ConsumerAffairs.com I may still be out the $866. So my advice would be...Use TicketsAtWork.com with caution and have a back up plan if the tickets do not work!

I recently ordered tickets from ticketsatwork.com for Ka in Las Vegas. When I started the process, I had picked 3 tickets in section 101, row M. During the transaction an error message came up stating the order had timed out and would need to be replaced, so I went back tried again and got section 101, row N. Got my tickets, saw a great show and thought everything was fine... till I got my AMX bill showing double charges of $384. I disputed the charges thru AMX, got notification back from AMX that Ticketsatwork.com showed 2 ticket orders so they sustained the charges. I called AMX to see next steps, AMX referred me to contact Ticketsatwork.com directly. I called today, spoke with Samantha who got the very basic info from me, but no details of what happened, put me on hold approximately 10-12 mins, came back asking if this was about Disneyland purchases, I again advised it was for Ka.

Once every three months, I purchase tickets from TicketsatWork. I call to purchase the tickets and their customer reps are great. While the process went fine, when you purchase tickets they should advise that you should reserve your rides well in advance. But other than that, they have great prices. They are cheaper than any other ticket sites. So definitely use them.

This service is offered through my job so I thought I would give it a try. I purchased tickets to Journey for me and my husband thinking we were getting a "discount". The tickets came over with another person's name on them which makes me leary since the person could have printed off the ticket themselves for use. I sent an email and got no response from customer service. I called and was told not to worry. The next day after booking a friend purchased from Ticketmaster in the same section for half the price. I thought this was supposed to be a discounted site. So basically I paid double for two tickets that have another persons name on them. Oh and the ticket stub that came over says 53.00 with fees so I really feel scammed! Do your research before purchasing!

Ticketsatwork was very proactive in resolving the issue. The resolution was fair.

I've used TicketsatWork twice, both for Universal Studios in Florida, and the quality of their service has been great. Their price, if you compare it to Universal itself, is also great. Usually, with Florida weather, I wait until the last minute to get the tickets so I call them and I get the tickets emailed to me immediately. If you do that online, you would have to wait a couple of days for them to process it. I've already recommended TicketsatWork to my co-workers.

I was excited when I seen a hotel in Niagara Falls Ontario Canada for 149 a night, I booked it for my family vacation coming up. The price came to 476.37 for 3 nights. I thought score! Well my credit card account has a pending charge for 645$, I called customer service and they told me the room is non refundable, it said when I booked it was refundable with a 25$ surcharge. So they told me to call the hotel and see if they will reverse the charge and refund my money. Of course the hotel has not received payment. So I call back and was given a runaround again rather than them cancelling the transaction. Now I am stuck waiting on a call back which they said will take at minimum 72 hours. My trip is in two week :/. I Will update everyone here and on Google with the results. Thanks.

On May 7th I reserved a room for July 9th-13th for our annual family vacation. At the time I did not notice that the room was non-refundable until I got my confirmation which was fine until my mother unexpectedly died on May 10th (I have death certificate). I needed to cancel my reservation so I called TAW and explained what was going on and I was told to call the hotel to get permission to get a refund.

Everybody from TicketsatWork that I spoke to was good. I was able to buy the tickets over the phone and get the email within a second. Then I just downloaded the tickets, printed them out and showed them at the gate. Also, the prices they offer are great. This was my first time purchasing from TicketsatWork and it was a great experience. I would recommend them to others.

I used the TicketsatWork website for the first time to book my kids and I a vacation for July 15th-21st and I have a death in the family and cannot go. I contacted customer service about my booking and they were VERY unhelpful and rude. I asked to speak to a manger and she was also very rude and unhelpful as well, stated there is a no refund or adjustments allowed to be made to my reservations regardless of the situation or circumstances. So needless to say I'll be out of luck getting my $500 back for the room I booked. I'll never use this site again.

I purchased theater tickets from TicketsatWork for three plays in Broadway. I was looking for a way to buy Broadway tickets and not get ripped off by Ticketmaster. My husband is a retired State of Texas employee and I saw TicketsatWork in one of his newsletters. So, I went online and I saw that they had what I was looking for. And I decided to call because I needed many tickets and I needed to understand exactly how the process was gonna work. I talked to a lady named Dana, and she was very helpful. I talked to her supervisor later and said I really appreciated her help because I was trying to get tickets on certain days for eight people including little kids, and that we were gonna be there a week, and she was right on top of it.

I purchased 7 Disneyland tickets. Checking the small print that I could use them successfully on July 1 only to find out that dates differ from website to the actual tickets. I went to the park and they had to charge me extra another $266 because it wasn’t “value” ticket day. I called TicketsatWork and since in their fine print they don’t give refunds even though their website wasn’t correct they said contact Disneyland so I emailed them today. It’s not right.

We were told about our benefits that we have at the hospital and TicketsAtWork was one of the benefits that we had access to. Purchasing from them was all electronic so it was pretty straightforward and simple. I did call them because I wanted the Express Pass tickets. But when I got a hold of someone, the Express Pass tickets were not available online. I had to get those when I actually got to the park. But as far as getting the ticket itself, there were no issues at all. They were very helpful and gave me the information I needed so that was fine. I would definitely use them again.

I was gonna take my two youngest ones to Disneyland and it was a super last minute trip. I went to go do that online TicketatWork's site was very easy to navigate. Everything was laid out well and all the information was there. However, it said that I had to wait 48 hours for the tickets. So at first, I thought that it was gonna ruin the whole trip because we were already at the airport. But then there was a second option. In bold red letters, it said, "But if you need them right away, just give us a call."

I wish I could refer everybody to TicketsAtWork. I usually call their number that's on their website to buy tickets and they walk me through the process. I've purchased tickets twice now and they helped me, gave me excellent customer service, and their price was cheaper than others, too. I'd definitely recommend them.

So I was trying to find out how to go about changing Disneyland value tickets to regular tickets. The customer service rep told me (with an attitude!) that the sale was final, no return, no exchange, done deal. She didn't know I read the fine print before calling and told her that it said on the ticket itself that the amount paid can be applied towards the purchase of a new ticket. She then put me on hold and came back with a better tone saying I could exchange it at the park. So she either does not know what she is doing or she likes to give people a hard time. I asked for her name and she refused to give me her full name. Come on, if you don't have the patience and kindness to be in customer service--don't work in customer service, please!

The TicketsatWork representative on the phone was very positive, helpful, and gave me a smile for the day. I thanked her for that and the process was easy. I purchased my Universal Studios Hollywood tickets in under 24 hours, on the night before we were going, and calling in allowed me to get the tickets very quickly. It was a very good experience. Also, I’ve been online, looking at tickets for a Broadway show coming up in New York, and the price was fantastic because it's not easy to find discounts. But I didn't like that I couldn’t pick out my precise seat. Still, I’d recommend them. If people have access to it, then it’s a great benefit.

We bought the Six Flags tickets from TicketsatWork. I just spoke with a representative and the price was good. I would refer them to others.

I purchased Disney and Universal tickets from TicketsatWork and we had to do that over the phone because we were planning on separating the payment for it, although I used their website to look at the prices. The process was easy as they set everything up and then we just gave them the credit card information. I would tell others to go with TicketsatWork and use it as a reference because their prices are good.

I've used TicketsatWork for theater, movie, and travel tickets. I also used it for Medieval Times and I purchased the tickets through my company because I got their website from my company. The purchasing process was easy. I went through the website and it asked for my password because it was an employee discount. Then I looked at the entertainment events that they had and I booked Medieval Times from there. Everything I needed was there and when I called them, their reps were very nice. They helped me with all of my questions and were very friendly.

Very Disappointed! My daughter is a nurse in St Pete Florida and recently purchased 6 tickets for a total of $420 to a Baltimore Oriole/NY Yankee MLB game. Six of us met as a family, from 3 different States, in Baltimore on June 2nd for the Sunday, June 3rd ballgame. Sunday morning it started pouring rain and the 1:00 PM game was officially cancelled before noon. We were told the tickets would be honored at a later game in August but since none of live close to the Baltimore area, we were not able to attend so we requested a refund.

TicketsatWork has the cheapest Universal Studio Hollywood tickets by $8 or $9 but I hope their website works. I tried three or four times but they had some sort of a glitch so I had to call their customer service. The agent was very good, very professional, and she helped me through purchasing the 11 tickets. Their quality of service is good and they offer a good deal, so everyone should at least check them out if they have the opportunity to do so and use them.

HORRIBLE EXPERIENCE!!! Booked a hotel room through TicketsatWork in San Fran for the upcoming weekend. They immediately charged my card for the room. Then I get an email the following morning from TicketsatWork saying that the hotel can’t fulfill the accommodations. So I immediately cancel. Then I get bounced around through emails and finally I get one saying that the hotel agreed to refund me and it would take up to 10 days. Refund me? I never received the room to begin with so why was I charged? The trip is this weekend and they are holding my money for up to 10 days. Why would you charge someone’s account when you clearly do not know if the hotels can accommodate. DO NOT USE THIS COMPANY. They are clearly a third party that cannot guarantee availability but will charge you regardless.

We've purchased movie tickets from TicketsatWork at least once a month and the process has been quick and simple. I've ordered over the phone and the last representative I've dealt with was very friendly, very helpful, nice and kind. Everything worked out. It was kind of like a last-minute thing and I was able to do it in a timely manner as well. Plus they also offered a good deal. TicketsatWork saves money. Their customer service was also fast and easy.

I book 4 tickets with TicketsatWork last Friday. I paid up to $400, and I haven't received anything, I am getting anxiety thinking about all the info that I give to them. I need those tickets by tomorrow as a present to my kids for graduation, now I have no tickets and no money to buy them directly from Disneyland. Please anyone help me to get the tickets or my money back. I had called TicketsatWork several time and they keep telling me that my order is in process. I need to know what to do please. Thanks you.

TicketsatWork is available through my work and you can purchase tickets online but I called in. I spoke to a representative and they booked the Universal Studios tickets for me and emailed them to me. They were quick, helpful and took care of it right away. It was great dealing with them. Also, it was my first time buying from them and I got a $30 savings. We were going as a group so we all got there at separate times because we were all driving separately. Instead of having one person pick the tickets and wait, it would be nice to just be able put names on each of the tickets so everybody could meet inside instead of having to wait outside. To be able to do that online would be a lot simpler and it’s the same group but easier pickup lines. Still, they are cheaper and helpful and people should use them.

I bought tickets for 2 days at Disney World from TicketsatWork and the tickets came with the Planet Hollywood. The purchase process was very simple and this was the second go-around for me. TicketsatWork has a discount on my work website and I’ve also already referred several co-workers to them. A lot of guys who work with us forget about the benefit and I have reminded a couple of them to check it out. I always check TicketsatWork, look and compare prices before I go anywhere else to buy anything. I called them one time to inquire and make sure that everything was included in the FASTPASS and the representative was very nice and a little more knowledgeable than I am. She told me that the base tickets would be included in the FASTPASS.

I bought tickets to Disney World and SeaWorld through TicketsatWork. It was through my husband’s work and we got a discount. The rep at TicketsatWork was helpful, knowledgeable and friendly. The process was easy and it went well.

I went to Busch Gardens and purchased the tickets for it from TicketsatWork. I called TicketsatWork's phone number from my work. And the lady rep told me what price they had for our tickets and then she offered me all-day food tickets. She made the process very easy and I was very impressed with her. She knew what sales were there, the available dates and she told me that if I didn’t use the tickets, I could just use them later. She also informed me that they have a parking fee. She gave me all the information and she was excellent. I have told others to use TicketsatWork as well.

The customer service team at TicketsatWork was very helpful. They were very knowledgeable, friendly and professional. And their service is awesome. If I'm looking for a certain theme park, I just go and see if they offer tickets there. And their prices are pretty good for what I know. I purchased tickets for Knott's Berry Farm and Six Flags, and it was a pretty seamless transaction.

After reading reviews on here I decided to call TicketsatWork for myself considering I'll be providing feedback to my company GE, as to my experience. So far I have attempted to get a hold of them on 5 different occasions and with no success. I even stayed online once, with witnesses for 5 hours. Starting at 2:30 pm on a weekday and never was the phone answered. They had a leave us your number service twice when I called, no one tried to get a hold of me when I left my number.

I did Aladdin on Broadway last year. I know it’s not for every show but with Aladdin TicketsatWork was able to let me know exactly what seats were available and I can choose my seats. By talking to them I was able to do that. But I wasn't able to through the website. It would be nice if you could also choose through the website. That would be great rather than just pick a section because if I’m in way back of that section, maybe I will spend a little extra. But TicketsatWork are cheaper and cheaper is always better. And the process is quick and easy.

Booked a hotel online, later same day and still outside the 72 hr check in window called to cancel. Was told not an issue and I will be getting a cancellation confirmation email shortly. Still have not received one and getting worried about my refund. Very unprofessional and attempted to use once and will never use it again.

Our company gets the benefits of TicketsatWork and I get emails regularly from them and when my husband and I were driving to Orlando and spending the week, we thought of seeing if we can get a better deal from TicketsatWork. The SeaWorld Orlando tickets we got were $30 cheaper than if we bought them at the gate. So, it was more affordable and it's a pretty cool perk. Usually, you can purchase tickets online but I have a lot of questions when I buy something so I called in and I was able to get all my questions answered. It was really simple just to call in. They took the payment over the phone and we were good to go.

I called TicketsatWork to purchase Disneyland tickets, and it was fast and simple. The tickets were cheaper than the ones at Disneyland. I would recommend TicketsatWork.

I went to the TicketsatWork website and it's user-friendly. They have a lot of different options and I was surprised by the different entertainment venues. I purchased movie tickets from the Regal Entertainment because that’s what’s local to us. They were offering two adult tickets with a $10 concession. I just clicked on that, put in my information and paid them. And then five days later, I got the tickets in the mail.

This website, company, is horrible. I thought it would be advantageous to use them and it was a nightmare. Booked a room at Grand Sierra in Reno Nevada for 3 nights for $146 a night. Total was just under $600, not unusual with resort fees, taxes, etc., but then realized the extra $150 did NOT include resort fees, that it was a recover fee!?! Called immediately and no one, I mean no one, could tell me what that was. So I called Grand Sierra to inquire and they had no idea who TicketsatWork was and that my reservation was through Expedia, AND that they only charged the first night, with the remainder to be paid when I stayed there. So called my credit card and was alarmed to find out the whole $596 had been charged! Called TicketsatWork, again, and explained what Grand Sierra said and they had no explanation.

I looked online to see if there was something that was available for veterans or military, and TicketsatWork popped up, and so I called. I bought 4-Day Pass Disney World tickets. The representative helped me purchase the tickets over the phone. And then she told me how to get online to register into other stuff. I was able to get back online to register and I’ve already set up the FastPass stuff. Everything was smooth and very simple. I would recommend TicketsatWork.

Advertisement clearly showed a separated room. Once arrived it was clearly smaller and a single room. Talked to the hotel staff, but it was a 3rd party purchase and they were unable to upgrade due to being booked. TaW was unable to help when called, responding purchases were final. Quick, rude and highly dissatisfied with customer services.

I had an excellent experience in buying Orlando Universal and Disney tickets from TicketsatWork. I called them twice because I thought I was gonna get part of the tickets somewhere else, but I went back to them because they were better. I got the same gal both times and she was awesome. Their prices were better than anywhere else, too. All in all, TicketsatWork was great and easy to work with. They were wonderful, quick, reliable, and helpful. I'd tell anyone who asks about them to purchase from them.

I saw Tickets at Work's website, which was pretty good, and I checked the offers. I purchased and paid online for a movie ticket. Then I I checked in with the chart at the kiosk. But it wasn’t clear that there were two different types of tickets and it would have been better if I could tell one type of ticket from the other one. Also, I purchased the $15 ticket but I paid $8 through Tickets at Work. When I showed my ticket at the theater, the person there took off the $8 from my ticket and he asked me to pay the rest of the $15. Since I would be paying the same price, I didn't buy another ticket through Tickets at Work. It was really a good offer that they had, but it didn’t work out. If it could work out, I would definitely buy from them again and again. Tickets at Work didn’t work out with me, but maybe I'd tell people to give them a try.

I was in a hurry and needed tickets for SeaWorld Busch Gardens and TicketsAtWork's service was super fast. I was expecting it to be complicated but it wasn't. Their price was reasonable and a lot cheaper than buying direct.

There was a link to TicketsAtWork's homepage at my work. I just clicked on that and followed the instructions. I had to create a sign-on and bought tickets through there. The website is very easy to manage and I get the tickets quickly. I've had to call TicketsAtWork and the service I had received was excellent. The rep was able to help me out and got everything I needed. With TicketsAtWork, it was definitely easier to get the ticket prices compared to other ticket sites. I looked up some of the other site's coupons and each one required me to fill out a survey or make a phone call. TicketsAtWork was very straightforward and gave me the price quickly. I would recommend them.

TicketsAtWork's prices have been good and I buy tickets from them once a year. Most recently, I bought Disney World tickets and the online purchase experience was very good. I also spoke to somebody and the service was excellent.

I've purchased a few different tickets from TicketsatWork. We made a recent trip to Orlando, Florida and we went to Walt Disney Park, Legoland and saw Ripley's Believe It or Not. We did a few different things there. I called TicketsatWork because they told me that if I were to get the admission tickets to the park online, it would have taken up to 24 hours to get them. We were pretty much on our way there.

When I bought Zumanity tickets from TicketsatWork, I just called in and asked if they had tickets to the show. It was very easy and their price was slightly lower. But I had to call back in and have a name added because I bought the tickets for someone and they were gonna pick the tickets up. The service was good. That was my first time buying from TicketsatWork and I’m looking forward to doing it again. I would tell my friends to give it a shot too.

It may have been the second time we ever purchased from TicketsatWork and I was able to find Cirque du Soleil tickets easily on their website.

We bought some Universal Studios tickets from TicketsAtWork and did it through the phone versus online. It was a little easier. We're old school and prefer to talk to people just because we had a lot of questions and options that we could talk through. It was easy and straightforward. It was our first time purchasing from TicketsAtWork and my wife wanted to purchase movie tickets as well. We don't normally buy tickets online or from any other websites. We typically just go straight or get to the ticket station but thought it was more convenient because we didn't have to wait in line and ask questions there when you got about 50 people waiting behind you. So definitely, we're gonna use a little more of TicketsAtWork.

I ordered Hilton New Orleans tickets from TicketsatWork and it was the first time that I used them. Their website was very easy to navigate and their customer service reps were very helpful, knowledgeable, and got me exactly what I needed when I spoke to them. I would tell a friend of mine that they were great.

I used TicketsatWork thrice. I used it once at the aquarium while I was waiting in line, once for a comedy show, and then for a concert. Buying from them was pretty straightforward each time. When I purchased the tickets online, I just logged in and I was looking at different events that I was interested in. It was pretty easy and I wanted to make sure that I got the best deal. I looked at Ticketmaster but I also looked at other companies like StubHub. TicketsatWork wasn’t the cheapest but it was cheaper.

I am writing a brief description of the unauthorized charges done by TicketsatWork.com on March 22, 2018. I had reserved a room with Best Western Club House Inn & Suites for a total of $90.58 on the evening of March 22, 2018 via a company discount offered by my employer. Upon my arrival the next day (03/23/18) at Best Western Club House Inn & Suites in Mineral Wells, TX., the motel clerk informed me that my transaction had been deleted and that I would need to pay separately for a room if I wished to stay there that evening. See attached documents of printouts provided by the clerk, Michelle has evidence that the online transaction via TicketsatWork.com had been deleted. I had decided to move on to a different motel (Days Inn & Suites) since the only room available was a smoking room, which was not a viable option.

I'm new to the company and I had the opportunity to use TicketsatWork through work for the first time. I bought the Aladdin Orchestra tickets from them and the purchasing process was pretty easy and it was online. The tickets were a gift for my new son-in-law for his birthday and I called them to confirm to make sure because they’re getting ready to go here in a couple of weeks. The rep I talked to was very friendly and informative and the customer service was great. We're retired military and my husband works with the government, so their rate was the best I could find. They were over $100 a piece. And I checked out other vendors including the military because normally we get great discounts from them. It was a wonderful experience and I've already shared it in the office.

My sister worked for the company, Edna and I used my card to purchase tickets to LEGOLAND through TicketsatWork for her. The process was done all over the phone. At one point, the rep said the computer stopped right in the process of my card payment going through. It wasn’t his fault and it was a technical difficulty. The rep was very quick and he was understanding. I was telling him about the budget and he was really nice. I'm very satisfied and I will tell friends that they have to look at the TicketsatWork website. TicketsatWork gives a reasonable price range.

I called TicketsatWork to purchase the tickets for Fun Spot America and they did everything for me. The rep was excellent. She was very polite, quick and made it work for us. Using the website is easy but we had so many tickets to order so we had to call in because it would only let us do up to 10. They’re better than what’s offered on the other website where you could buy the tickets originally. Check it out. Sometimes the tickets aren’t a whole lot better. But if it saves you $10 per ticket, that’s worth it.

Working with TicketsatWork was tremendous. I purchased tickets for A Bronx Tale over the phone and their representatives were consumer-friendly. They answered my questions. I asked if there were any other seats available and they went out of their way to punch in the planogram, and then verified that the tickets that I had picked out were the best ones they had to offer without going to another price range. They were very, very, helpful. So far, I've purchased from them five times and they're always smooth transactions. While the prices are very good, I usually take advantage of the promotions when they come out, like the 20% and 50% off discount tickets, as well as buy one, get one frees. Other than that, everyone at TicketsatWork I dealt with went above and beyond to help me.

I purchased Taylor Swift tickets for 350 each for seats in the back of the stadium. I thought I was getting a good deal as I had extra discounts on top of that. However, after purchasing, when I went on Ticketmaster I saw that floor seats in the front were 275$ each. The seats that I purchased through TicketsAtWork were 225 on Ticketmaster.

There was an offer TicketsatWork had through my employer. I purchased tickets for the Merlin Entertainments I-Drive Experience, and I did it online through the discount I received. Their prices was definitely a perk. It helps so it was enjoyable. Their customer service representative was really professional. I wanted to be able to get the tickets right then and there. Whereas online, it will take probably 48 to 72 hours but there was no issue and everything was great. I’ll definitely use TicketsatWork again and I would recommend them.

I buy movie tickets, theme park tickets or whatever TicketsatWork has available or have deals on. I went online to buy tickets for Knott's Berry Farm in California but I wasn’t sure if they were gonna be delivered right away because we’re leaving the same day so, I called in. They were able to send me the tickets to me right away. I recommend TicketsatWork.

I purchase movie, theme park and hotel tickets through TicketsAtWork and they have a smooth process. Their prices are great too. Their website, which I use very often to purchase tickets, is easy to use. I call them for some of the purchases too and their reps are good and helpful. If there's any issue, they'd tell me I could just call back and they'll get it fixed right. So far, everything is good.

Purchasing tickets for Universal at Tickets at Work was good and I didn't have any problems. The first rep I spoke to was great. She told me all the different parts that I can go to and she helped me get a better understanding of it. We stayed on the phone for a long time but it was a good conversation.

Purchased tickets through TicketsatWork to "James Taylor with Bonnie Raitt" concert. When Bonnie Raitt was forced to cancel due to illness, I was unable to get a refund on my tickets even though the tickets were issued through Ticketmaster who were providing refunds to the original ticket purchaser. (I verified this by contacting Ticketmaster and providing the ticket order number to them.) TicketsatWork stated that their vendor, Preferred Access, had clearly stated that the tickets were a final sale (this is true) and were not interested in contacting Ticketmaster to ask for a refund or in refunding me. TicketsatWork supported their vendor in not taking care of their customer. Strongly recommend that everyone stay clear of this organization.

I bought theme park tickets from TicketsatWork. I like implement preferred. If I look at the other website they were a little bit cheaper but like on trustworthiness that's why we go for event with this website. And if they can provide more discount it would be like really appreciated. The agents were also very good and were cool so it was a good experience.

Tickets at work had credited 90% of my purchase price. I received a call from their Tickets at Work Quality Assurance Department. After reading my review and talking to him, they were able to credit back the 10% balance so I have been credited in full as well as receiving restaurant.com gift certificate. They did make it right.

I logged into TicketsatWork and knew what I was looking for so I was able to type in the hotel I wanted and the tickets directly to the search bar. It was super easy. It’s not the most intuitive website and there are better websites to use as far as helping you compare your options and prices, but overall, it's good. It’s better to know what you’re looking for. I ended up buying the hotel tickets online. I made reservations and felt that the hotel price was a really good deal.

I purchased tickets for Busch Gardens in Tampa Bay and SeaWorld Orlando from TicketsatWork. I processed it online, and their website was simple. I've called their reps to help me with my purchase online and their service was good. The only thing is I wish the taxes came with the price I got when I first looked it up. The price I got for my tickets was $425. And I didn’t know there was tax and the tax was a lot. Still, TicketsatWork is good.

It was my first time to purchase from TicketsAtWork and had a great experience. I got tickets for Universal and a hotel and it was smooth. They were clear about explaining everything. I saved money.

I've used TicketsatWork for the Disney's Blizzard Beach. This is my first time to use TicketsatWork and it worked out well. The tickets were ready in a couple of days and I picked them up at the Orlando office. It was reasonable. I would recommend TicketsatWork to others.

I got a movie ticket through TicketsatWork because I was given a discount. It was easy to navigate their website and they did an excellent job. Keep up the good work.

We bought 10 three-day tickets to Disney World from TicketsatWork. They had good rates. But we bought the tickets at different times since buying them all at once was costly. I bought eight under my name with my credit card, and the two under my wife's name. I had a problem with the two because I was using my wife's card and she hasn't changed her last name yet, so I had to call in to purchase them. But TicketsatWork made the process smooth and there were no issues. They answered any little questions I had and everything went smoothly. Then, all I had to do was just print out the thing. We walked up to where we purchased tickets out there, and they handed us our tickets, and we had fun. TicketsatWork made everything easy. I wanna plan another trip in the local Texas area and I’m gonna use them again to purchase tickets.

I made a hotel reservation and received two email messages from TicketsatWork just two days before travel (one day after the other) that my reservation was not confirmed and to contact customer service to resolve the booking. I called TicketsatWork and remained on hold for over two hours awaiting a customer service representative to take my call for a new reservation, but I was not able to get through. I called back several times, to include leaving my number for an automated callback but never received it. I also sent email responses and never received a response. Consequently, I had to book another hotel reservation outside of TicketsatWork one day before the trip which caused me to pay an inflated rate for the hotel stay. Ironically, on check-in day, I received an email notification from TicketsatWork that my reservation was confirmed; I was subsequently charged for the reservation.

I got musical tickets through TicketsatWork and I liked the good price. I got through the website and it was really good. The reps were super nice and they did a great job. Good experience.

I love TicketsAtWork. Purchasing was very easy and I saved $115. I wish we could do TicketsAtWork and pay at the hotel because once you pay it, my fear is that there's no cancellations because anything can happen. But it was a very good experience and I anticipate using them again. I recommended them to somebody at General Motors.

I purchased a Universal ticket through the TicketsatWork website. It was my first time doing it. It was easy to get through and understand what I had to do so I had no problem with purchasing the ticket and sending it to my email. It was easy to understand the process and the prices were there as well. You understood that within the printout. I recommend TicketsatWork to others.

I called TicketsAtWork and spoke to somebody to buy tickets for Universal Orlando. I had questions since I’ve never done it before. I wanted to make sure that I was covering the two parks and that I was doing it right. It was handled very professionally and also, the prices were reasonable.They were a little bit cheaper than buying the tickets at the park but it wasn't a huge discount. I would tell my friends that TicketsAtWork would be worth looking at. Sometimes, there are promotions that come up so that would be something to always check when you’re looking for the best price.

I needed movie tickets and called TicketsatWork. They then asked me what movie theater I wanted the ticket for and my information. Then they sent the ticket in my email. I just had to go to the movies and they'd take it off my phone. Their prices were great. After taxes, it basically falls into $10 per person which is better than getting the movie tickets from the movie spot itself. I’ve purchased from TicketsatWork for about six times so far and the quality of service has been pretty great. I also just found out that I could get hotel discounts and other tickets as well, so I would be looking forward to ordering other tickets. If you can get TicketsatWork, use it.

My wife's a teacher so she had some kind of benefits program. I went to the New Jersey Teachers' Association website about to order something. And then, I had to go through her benefits, put in her teacher's ID and that sent me either directly to TicketsatWork or the Plum Benefits and then Plum Benefits redirected me to Tickets at Work. Whatever the website is, it was my first time using it. And then, once I got into that, it was fairly easy and intuitive. You just put in how many tickets you want and the different packages popped up.

Thank you so much Pedro for helping me resolve this issue. He responded to me within 15 minutes of the review and helped me right away with such respect. I could not be more thankful. He truly cares about his customers.

I booked a hotel on 4/16 using TicketsatWork.com. Today I show up to the hotel and they tell me my reservation had been cancelled. I asked them why they didn't notify me. They said that because I used an agency the agency should have called me. I call TicketsatWork and they were clueless that my reservation had been cancelled. I go back to the hotel and they show me a print out that TicketsatWork uses hotelbeds.com to book reservations and it clearly showed that the hotel denied the reservation for today on 4/16 because they were already booked. TicketsatWork employees didn't even know that they used hotelbeds to book their reservations. FYI since I had to tell them.

After asking when my tickets would get to me before a Friday Raptors game, I was told they'd be processed 24-48 hours beforehand. I called them at 5 pm on the Friday to find out where they were, and heard back at around 7 pm; with the game start time at 7:30 pm in Toronto (over 1.5 hours away). The tickets "magically" processed into my account seconds after being on hold, and I was told they were processed far in advance so they would not refund my money, even though there was no way to see the event. I talked to two sets of managers, the last of which never called me back when she said she was going to. So I paid about $100 for tickets I couldn't even use. I will absolutely never use TicketsatWork in future, and will be sure to tell anyone I can about this experience; it feels like I've been cheated.

One of my colleagues knew that we were looking to do some theme parks and suggested that I check TicketsAtWork out. I bought tickets for Universal Studios in Orlando Florida, and the process was really easy. I didn’t have any troubles with the website in finding what I wanted to buy. And my only question was whether we have enough time because we wanted to buy the tickets that day and go to the park on the morning of the next day. And I didn’t know if they were going to be emailing me something but I wanted to make sure I was going to have them.

I was contacted within 24 hours by someone from TicketsatWork in regards to my experience. They had investigated the ticket prices for seats similar to mine & offered me some reimbursement to make up for the difference in price. The effort was appreciated. It's nice to see a company that cares about customer experience.

I bought four tickets for a Gray Line Tour Grand Canyon tour from TicketsatWork. Instead of doing it online, I called and got a really sweet young lady who split the order where I paid for two and the other lady paid for the other two. The rep did very well with that. TicketsatWork made the experience so easy and it was amazing. I've told everybody about it. Plus the price they offered was a really good price.

I bought some tickets from TicketsatWork for some shows in Vegas. I logged on to our portal because we get this service for free and made my purchase. But usually, I call them because it’s easier as I look for handicap seating for my wife. It’s easier to handle it when it’s person-to-person. I never had any issues with their reps. We get tickets from them once a year, twice at the most. TicketsatWork is great to use it and the tickets that I bought had great prices.

TicketsAtWork is a great service and it's easy to use. We purchased tickets for the Legoland Amusement Park and we booked a hotel. I did a quick comparison and it seemed that TicketsAtWork was cheaper than if I had gone out and booked it myself on another website. I found what I was looking for online at TicketsAtWork and then I called to ask questions before I made my purchase. Customer service was excellent. I asked the rep for other suggestions of things to do in Orlando and she was helpful. She gave us ideas on things to do and what was in the area and where we were looking at staying. Every time I wanted to book, I would ask for her. I’ve already talked to my co-workers about TicketsAtWork and told them they need to check them out before they book anything.

I have been calling TicketsatWork for days and I get no answer to my issue. It was a lot of money and I need an answer. I lost more than 350$ and I need to understand what happened and where is my refund it. TERRIBLE CUSTOMER SERVICE.

We used TicketsAtWork to purchase tickets for Busch Gardens Tampa and it was excellent. It was quick and easy on the phone and they did a great job. The rep told me about the park and all the stuff for my kids' ages so that I was set up with the tickets that we needed. She sent them to my email and made sure I got them before we hung up. She was very nice. I like their website, but when we were in Florida trying to get tickets off of it, I had to always call to get the tickets because I don’t have access to my work email from my personal phone. That was a little frustrating. But the prices they offered were fair. It's not crazy, but it was nice to get a little discount. It would be nice if we could set up a profile so that they’ll send us tickets that are interesting to us. That way, you only get the email that's got pertinent things that you might be interested in, instead of a whole wide variety. TicketsatWork is a great thing to utilize, especially if it’s offered through your work.

TicketsatWork is a scam. We were charged twice during our stay because they did not pay the hotel. If we had depended on that money for our trip, we would not have been able to do anything. They refused to pay the hotel the full amount we paid them and when I asked them to refund it, they said, “Ha, that is not going to happen.” They do NOT offer discount prices and it cost us over $100 more using their site than it would have just booking through the hotel. Please don’t go through this 3rd party site.

I went online at TicketsatWork and I found the Elton John tickets I was interested. I was going to order them online but what stopped me was the site didn’t tell me if the two seats I was going to order were next to each other. All it said was the row and two tickets. I didn’t want to order if they’re not so I called their number and talked to a girl. She checked everything and assured me that they were next to each other then she put the order through for me. She was awesome. Overall, TicketsatWork has better prices than what I’ve seen on some of the other sites like StubHub, and their fees are probably around the same which they could lower. Also, I’ve already told a few people that they should look at TicketsatWork.

Purchased Disneyland tickets yesterday, during purchase it says there is only e-ticket option and the “pickup” is 48 hours later. Hmm confusing. I thought pickup is for people picking up physical tickets. Now leaving for Disneyland tomorrow without tickets. Can’t reach them or cancel. Very annoyed with the whole thing. On what world does pickup mean email delivery? If I had known I would never had purchased.

I am happy to see that Tickets at work in taking my review and my concerns seriously. Today they worked towards resolving the issue.

I purchased Busch Gardens Florida tickets from TicketsatWork. The process of purchasing the tickets was fairly easy. I was gonna do it online through our company but that could take up to 48 hours. I ended up having to call them instead because I was going the following day and I needed it expedited quicker. Their price was fairly good and the quality of their service was great. It's highly likely that I would purchase from them again in the future if we go to any parks. Overall, it was a good experience with TicketsatWork. Others should look into it.

I am glad this issue got resolved so quickly and professionally! Now that I know how their site works, I will definitely use again!!

I bought the 1 day Disney and 1 day Universal - $25 restaurant card, advertised as $271 retail, with the understanding that I was getting a special 20% discount, I was charged $269+10% tax. No discount, and I paid $25 for the worthless restaurant card. I called 800-331-6483 and waiting 30 minutes to talk to someone, they wanted to charge a 10% cancellation fee. Very disappointed with TicketsatWork, I will never use them again.

I bought some tickets for Universal from TicketsatWork. I had questions that couldn’t clearly be answered online so I ended up calling them and they were very helpful. The quality of service they gave was very high. However, their online site was less-than-stellar and wasn’t entirely clear. Also, their list prices were higher than if I bought directly from Universal, but their discount prices were lower. I'd tell friends that TicketsatWork can be worthwhile. They just have to do their research.

My employer told me that TicketsatWork offers a discount to our company, and I got an excellent discount for the event that I booked. And it was something new to me and I found it very helpful and awesome. I was able to register with the department assistant, and TicketsatWork's website was user-friendly to me. Also, the representative on their end was very helpful, nice, and patient. They sent me everything electronically, and I was able to print the tickets. I would recommend TicketsAtWork. They’re excellent.

TicketsatWork called me immediately after seeing my review, which I posted less than 24 hours ago! The representative listened to my original call and apologized for the gentleman's tone and how he treated the issue. The original representative did not explain what a preferred access ticket is and didn't offer any resolution to my issue. A TicketsatWork representative called me, explained everything in great detail and refunded me the price difference of $42. I will continue to refer people to use Ticketsatwork, but will explain that these are re-seller tickets and not tickets purchased from the original venue like when we purchase Dorney Park Tickets from Ticketsatwork. Thank you for fixing this issue for me so quickly and making me feel like an appreciated customer!

I purchased tickets at TicketsatWork for the Busch Gardens and for Sea World. I started to purchase tickets online, but then I spoke with a representative and the quality of service was great. The website was easy to use and the prices of their tickets were reasonable. Everything went well and I would recommend TicketsatWork.

TicketsatWork (T@W) is a service my company uses and I have had an experience from hell. Ordering the tickets was easy enough and relatively painless. I selected to pick up the tickets at the park so I wouldn't have to print anything and bring with me. I received my confirmation email and a separate email saying I had to print my gift certificates first, and I did, and then nothing more was addressed. I spent a total of 75 minutes on the phone trying to reach ANYONE and no answer. I was told at the park that Disney no longer works with T@W and I had to print the tickets before coming. They advised to call again while in line and after 25 minutes hung up again. I was able to get in because the supervisor I was dealing with gave me comp tickets.

I work for a large Fortune 500 company that offers employee perks via TicketsatWork, first time buying through this feature and must say was let down. Purchased my tickets to Disneyland and received a confirmation email and email containing information for $25 restaurant gift certificate immediately, but no Disneyland tickets. Online it states could take 24 to 48 hours to process despite it being an “e-ticket”. 48 hours comes around with no tickets... so first phone call with a 40-minute hold time I get a rep who puts me on hold so she can check with the “ticketing” department. Surprise she advises me I should receive them tonight via email. Another 24 hours goes by with no tickets... this is my second phone call and although I called shortly after they opened up customer service hours I’m still on hold for over a half hour.

I bought movie tickets from TicketsatWork and the process went great. I've done it several times over the years, and I either do them online or I get assistance from someone on the phone. Their service is excellent. Their website is very user-friendly and it is a very helpful tool when I'm here at work and I need to get something for my family to do in the evenings or when I look at trips. And my other co-workers said that they have purchased trips and they really liked what they got. The prices are very good, too. And I don't have to worry about paying a high price. If I wanna go to a 3D movie, it would be a couple of dollars to $5 extra, which is not bad.

This was my first purchase from TicketsAtWork and I am really disappointed with the customer service and their policies. I purchased this pass on the day of visiting New York and there were no terms and conditions mentioned on the website before purchase. I got all the information with terms only after purchasing the pass. Website has standard terms and condition which says all sales final and no refunds. I tried to visit couple of destination which I decided to visit in my 2 days visit and, some of them were closing early on the day or completely closed due to private event.

I called TicketsatWork because I had a question about the Disney tickets and the quality of customer service was very good. The reps walked me through and they were able to answer my question, then they went ahead and placed my order, and I purchased the Disney tickets. These were about the same price as AAA, but I was also purchasing a hotel reservation through TicketsatWork so I did it at the same time. That was the only time that I purchased tickets through TicketsatWork but I have booked a hotel reservation through them before.

I literally stayed up an extra hour to personally set up an account here and type out how disappointed I am with this company. I booked a hotel using their site a few weeks ago and, now that some plans have changed, I wanted to shorten the stay by one day. I called as soon as I found out about my situation. First call, 20 min no answer, second call (11 pm at night) after another 20 min, no answer. I called again twice today, another 20 min each, no answer... To my dismay, even my email didn’t get a response! I’ve been reading some comments stating the same situation and like hell are they gonna charge me $25 to cancel when I can cancel for free using the hotel website, had I not been drunk, high, or stupid enough to use such a worthless and shameful company to book my hotel.

I bought Universal Studios tickets for Florida from TicketsatWork. And instead of doing it online, I ended up calling and doing it over the phone. I asked a question to make sure that I was getting the right thing. I was confused by the $25 restaurant gift certificate where I thought it was for the place at Universal but it was for the Orlando area. TicketsatWork is a good site, and I’m very satisfied with my experience.

This was my first bad experience with TicketsatWork. Booked a hotel on Sunday night for that upcoming Thursday. Got a confirmation number/email and thought I was good to go. On Wednesday afternoon I got an email saying the reservation didn’t go through... an email! Called (waited 40 mins for a rep to pick up) and the lady was completely unhelpful. Bottom line, the city was 100% booked by Wednesday, and I had to cancel our family vacation. IF YOU DON'T HAVE THE ROOM, DON'T ALLOW ME TO BOOK IT! A phone call would have been nice. What if I didn’t see the email and showed up to the hotel?? Service center offered me nothing to compensate, and I don’t expect this complaint will go anywhere either. Be careful booking hotels through this site.

I called TicketsatWork and told them I work for Schlumberger and I had my badge, and they were able to quote me on five tickets. They explained to me what time they open and what I’ll have access to. And it sounded great so I bought some Legoland Florida tickets, and they walked me through buying them. The first person that I talked to was very informative. I couldn’t buy the tickets then because I was on the road. So then when I got home, I called back and spoke with another representative. Both representatives were very helpful. TicketsatWork is a good deal.

I booked a hotel for July 4th-July 6th. I was charged $531.50 for the hotel stay and received an email to confirm my booking. The next day, I received an email saying that TicketsatWork would be unable to fulfill my hotel stay "due to high volume of bookings." I attempted to call TicketsatWork and left a callback number. I never received a callback. The email stated that if TicketsatWork did not hear from me within 48 hours, they would refund me and it would be reflected on my statement within 3-5 business days. It has been 10 business days since TicketsatWork should've refunded me, and I have received no refund. I have tried calling, no response. Meanwhile, I have received several emails about this unfulfilled order, but you guys are impossible to get a hold of. I've emailed you back and still haven't heard anything. This is ridiculous, I want my money back.

Gave my girlfriend my card to purchase tickets to Universal Studios and a reservation for a hotel. They took our money and failed to inform us the age limit to check in was 21 and she is 20. I'm currently on hold for customer service to have the reservation put in my name since I'm 21 but the hold time is about 1 - 2 hours (not exaggerating). It's been 72 hours and they said they already changed the name but the hotel has not confirmed it. The hotel is treating us like crap because it was bought through a third party so good customer service would be them calling the hotel with you on the line to help you fix and explain the issue.

At first I thought I would save a lot of money but in reality I only saved a few dollars. I hate it they charged sales tax while at SeaWorld online they only charge service fee and it's a flat rate of $5.99. I bought a ticket worth $150 and the taxes and fees were $20.81. TicketsatWork same ticket costed me 170.81 while if I get it from SeaWorld website I'll be paying $174.98. Meaning you only save a less than $5.

I purchased a three-day pass at Disney from TicketsatWork and I had a good experience with them. I made the purchase both online and by phone. But, since it was the same day, I called and they were able to help me. Their customer service was good. I told my friends about TicketsatWork and I told them if they want it, they could go there, and my friends were happy.

I called TicketsAtWork and talked to a representative to get tickets for Universal Orlando. It was my third time to purchase from them and their price is cheaper than the tickets offered at the regular places. They provide very good service, and the only problem that I had was when they told me that I should be able to scan the ticket at the kiosk but it did not work. But there was a person at the kiosk area so they were able to get it in.

I booked a Disney Package thinking it was a good deal - Disney ticket with $25 Planet Hollywood Gift Card. Turns out this was a complete waste of money. The Disney tickets were cheaper online and I received 6 different Planet Hollywood e certificates, which can only be used by me, one per visit, and only during lunchtime. We are on a 4 day trip, two of them being all day Disney. How am I supposed to use 6 different gift certificates during lunch in that time frame? None of these regulations were mentioned prior to me purchasing this package. After being on the phone for over two hours, the TicketsatWork rep said she was able to do anything for me and the package was nonrefundable. After talking with Planet Hollywood, they can't do anything because "that's the package you purchased." I am furious and almost at the point of tears. Instead of trying to save money on this trip for my child's birthday, I just wasted an extra $150!

This is the third day of trying to reach their customer service and after 30 minutes have given up again. Purchased tickets for next Monday's Nats vs Braves baseball game and still have not received them yet. I was just looking for an update when we might receive them since the game is only 4 days out. While on hold the other day the following message came on about putting in your number so they could call you back when your place in line came up. I put my number in but no one ever called me back... So I'm giving TicketsatWork a big fat F for their inability to answer incoming phone calls from their customers.

The process of purchasing Disney tickets from TicketsatWork was good. However, I ended up calling in because I didn't quite understand everything before I purchased $1,500 worth of tickets. The lady who was on the phone helped me and she was really good with it. She walked me through the process. I've also used their website to buy other tickets. However, when I'm buying tickets to events, like the way I bought tickets to the Harlem Globetrotters for my grandson, the site didn't let me see where the seats were. So, I was blindly walking into it. Instead, I'd like to know where I'd be sitting in advance.

I made a reservation at Hotel San Remo from April 9-12 but a family emergency came up so I have to checkout a day early and so I decided to call 1-800-331-6483 to change the checkout date and let’s just say I’ve been on hold for more than 4 HOURS! This is ridiculous. Just letting you guys know y’all suck.

I made a room reservation for La Quinta Inn through TicketsatWork.com. After finding out the pool was closed, I called the hotel to cancel. I searched my receipt and confirmation emails to find any contact information or instructions on how to cancel, but their contact information is not included on the purchase receipts. The hotel assured me I would not be charged for the canceled reservation. Several days later, my credit card still showed a charge. I requested a call from the TicketsatWork, and after 2 hours, they called. They said if they can independently confirm the hotel did indeed cancel, I will still be charged a $25 cancellation fee. I did not recall agreeing to this prior to my purchase.

I've booked a hotel through TicketsatWork before and had no problem, so decided to use them again for my trip to New York in May. Everything went great, got the hotel confirmation e-mail like they said I should. Due to reviews I've read where people book hotels through TAW, but end up discovering they don't actually have a booked room, I decided to check on the hotel's website using the confirmation number they gave me. Now, when I insert the number on the official website it says my confirmation number is wrong.

I got my tickets for A Bronx Tale: The Musical from TicketsatWork. I ordered online and called to confirm. It was a pretty decent experience. Their rep answered all of my questions. Also the price is remarkable. That same ticket would have been around 130 but I saw that out there on my company website the tickets were $40.

Want to pay more for Disney tickets and get no customer service thru employer's Perks at Work site which, in turn, sent me to the TicketsAtWork site... Where I purchased 7 tickets for 2 days at Disney... Surprise, you cannot order JUST the WDW tickets, they come bundled with a $25 discount for Planet Hollywood. Ok. We all can go there for dinner one night. NOT! First off, the actual cost of the tickets is actually $169 HIGHER than of the Disney site. Oh, but we get 7 of $25 certificates to eat out... Wrong, can one use ONE per party, per table, and only before 5 pm. Even though they state they are available 365 days a year, repeated calls with wait times, too long for anyone to hold for, is ridiculous...

I called TicketsatWork to get tickets for Disney World. The prices were fine and I had a great experience with their rep. It was fast and efficient, and I got my tickets. We had fun at Disney World, and I recommended TicketsatWork to my son.

I placed an order for Disneyland tickets on Friday realizing "it can take up to 48 hours" to receive. I wish I had checked these reviews first as here I am beyond the 48 hours and on hold for 30 minutes (so far) trying to get an assurance that I will get my tickets today. I also sent an email on Friday, to which I have had no response. My family gets on a flight to Anaheim tomorrow, and the last thing we want to do on our first day of vacation is worry about whether we will have our tickets.

I paid for a hotel reservation. They have charged my credit card. I get off my flight and call the hotel to check in early only to find out they have no record of my reservation! I have been on hold with TicketsatWork for over an hour and also left my call back number and I have not received a call back number yet.

I’ve used TicketsatWork multiple times and it was a good experience. I purchased from them six times this year and they had a good deal. I also spoke to their rep once and it was great.

Tickets at work came through. They reached out to me directly today and did apologize for the situation and extended time and effort it took to get a team member on the phone. They refunded cost we incurred for our room charges because we could not get someone on the phone all week until today and the cost per night had increased. I do appreciate their effort and will give them a second chance for travel we have planned in the future.

My wife purchased tickets to Disney through your site. We waited the initial timeframe of 24-48 hours to get the confirmation email, along with the attached tickets. We have now reached out a total of 8 times collectively, with a combined wait time of over 5 hours on the phone... We have yet to speak to a single representative, and have tried contacting your company via Phone, multiple emails, and even Twitter. We are going to be on our way to the park tomorrow morning (Friday-March 30th) and we still do not have our E-tickets to be able to get in... Why won't anyone answer a phone call, email, or tweet? What kind of business that has been around for nearly 20 years and prides themselves on helping people save money can't respond to anything!?

I recently bought lift tickets for skiing from TicketsAtWork. I've purchased from them twice and the process is usually pretty straightforward. I just call them and there's a little bit of wait time but I just do the callback and they call me whenever they're free. So it's perfect. Their customer service team has been great and they email the tickets immediately. By the time we were done with getting it all setup and we were still on the phone, I already have the email of the tickets.

Writing this on March 29, 2018 3:50PM PST right after my call with Janice? Just like other reviews I have read, I have the same problem and did not received my Disneyland tickets for Los Angeles, CA. I contacted Ticketsatwork.com number 800-331-6483 4 times! My 4th try while being on hold for 1 hr a rep finally pick up. If I can recall her name, her name is JANICE? She asked for my first name and ask how can she help me? I told her that I order my Disneyland tickets yesterday and I have not received it. She said it takes 24-48 hours with attitude, so I told her I am leaving on Friday to Disneyland and then she told me I SHOULD HAVE KNOWN it takes 24-48 hours, after she ask for my confirmation #...and guess what HANG UP ON ME!

I ordered Disneyland tickets and still haven't received them. I called 20 times but all I get to hear is the stupid music. Complete lack of quality customer support. This kind of service is absolutely unacceptable for saving $50-$60 off the full ticket rates. The 48hr wait is also pretty lame. I would never recommend anyone from buying Disneyland tickets from here again.

If you are buying a ticket from this website make sure you are buying a couple of months away from the show or your planned visit to the theme park. 48 hours after the ticket was purchased, they took the money from your bank right away and the tickets are still not yet sent to me via email. You call the customer service and NO ONE will pick up and need to get a call back if you want to speak with them. I think it's not worth the savings of a few change if you are going to experience this fear that you might not get the tickets on time!!! I will definitely inform my HR about this.

I heard from someone within 24 hours of leaving my review! He was very nice and my problem was immediately resolved!

I just started using TicketsAtWork and I've booked hotels, like Best Western, a handful of times this year. I would tell others to use them too. They have good deals and it’s super easy to book. The last time was a couple of weekends ago and I go through my work to book 'cause I get a discount through Boeing. It worked out good. I prefer to do it online which is easier. I don't have to talk to people. I have gone through the website a couple of times and I only called in to split the payment one time. The customer service is really nice. Every time I've called, they have been very helpful and they double-check their work. It goes very smoothly. The prices are really good too. And if I booked through the hotels' websites, they would be drastically different. I may not have that exclusive offer, that extra 20% off.

Trip is in 2 days. No hotel confirmation after a week. I have been on hold for 2 hours waiting for a customer service agent to talk to me. I reserved a hotel room at CoCoKey resort in Orlando for a trip I am taking with my girlfriend and her son on 3/30. I booked the hotel a week and a half ago. I received an initial email confirmation showing me my card had been charged and that they will email me my hotel confirmation shortly. I called the hotel this morning and they have no records or reservations under my name. I am freaking out now thinking that I am not able to book this particular hotel and I am out the money I paid. I am unsatisfied with the way they are currently operating. There should be no reason for a 2 hour wait time.

The problem has been solved, after paying further because a room didn’t go through with the initial rate in which we booked. I understand you may be busy at this time, but there should be better management in place to help with times like these to prevent having upset customers. The first person that talked to me was a great help. The second person sent us the emails that weren’t sent and then hung up. No formal good bye. Just hung up after I was on hold waiting. Thank you for fixing the situation, but please strive to do better as a company. You’re working with other companies, especially ones that value customer service.

TicketsatWork is a JOKE! I purchased tickets outside of Disney thinking I’d get my tickets right away! Not!!! They take “2-3 days” to arrive!! I need my money back. No one answers the phone and I've been on hold for 1 hour! I'm highly dissatisfied! This whole experience has been horrible. I can't believe corporate companies associate themselves with this scam! I need my money back since I already purchased them at the gate while I've been on hold for 1 hour!!! If I don't receive my money back, I'll be filing a chargeback and a complaint with BBB! Ridiculous.

I purchased a Broadway show and Disneyland tickets from TicketsatWork. Their prices were good. I purchased the tickets both online and over the phone, and the process was easy. Their reps were very helpful and very knowledgeable about the different shows, the tickets, and seating in the theatre. I've done going through TicketsatWork versus going on my own. There were certain Broadway shows wherein I can’t pick the exact seat, just the section. Since I was paying the amount of money I was paying for that show, I wanted to know the exact seat that I was gonna be in. So, I ended up buying it all by myself. That’s not for all the shows though. Nonetheless, I recommend TicketsatWork.

I purchased 4 Disneyworld tickets through the TicketsatWork website. After getting the confirmation order I have waited for more than 48 hours but the tickets have not been emailed yet. I called their customer service twice. Waited for an hour each time before giving up. There is no useful information in the FAQ about e-tickets and their customer service hotline is pathetic.

I received the wrong ticket and tried to contact customer service. I was on hold for more than an hour and opted to leave me call back number. I did not receive a call back and now I am out about $200 for a crappy show, just because I wanted to save a few bucks.

I bought tickets to Cirque du Soleil from TicketsatWork. I also booked the hotel and then the hurricane came, so I had to have a refund, but everything was processed very well. So I have been happy with them. I purchase maybe four times a year, and I have tried purchasing online and over the phone, and either way is fine. I called on the phone because I wanted to see if there were different seats as I wanted something different, and it was fine. The website is easy to follow, too. Their prices are great, and I like having the discounts, so that is why I use them.