TicketsatWork Reviews
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About TicketsatWork
Corporate benefits provider TicketsatWork offers products, services and entertainment benefits to client-members. Members have access to travel and entertainment benefits such as theme parks, hotels, sporting events and performance entertainment. Based in Florida, TicketsatWork maintains partnerships with Walt Disney World, Universal Orlando Resorts, United Parks & Resorts and entertainers nationwide. Members have access to 365-day customer support services.
- Multiple travel & entertainment deals
- 365-day customer support
- No direct cost or sales minimum
- Not responsible for products/service
- No refunds
Helpful Reviews
What is TicketsatWork?
TicketsatWork is an online corporate benefits provider that specializes in providing discounts for entertainment and travel purchases. Managers and human resources professionals interested in enrolling their company with TicketatWork’s program can complete an online form. Once the company is enrolled, its employees have access to a variety of products and services that can be securely purchased through TicketsatWork.com.
Employees at member companies can find discounts, offers and vouchers and make purchases on TicketatWork’s website using their employer’s corporate code. Tickets and vouchers are then mailed, shipped or emailed. Members may have access to preferred seating at specific venues that partner with TicketsatWork. Refunds are not available.
TicketsatWork costs
There are no direct costs or sales minimums for corporate membership to TicketsatWork. Members and employees have access to products, services, discounts and offers that can be purchased through its website using a credit card.
Companies can purchase employee rewards and incentives, such as gift cards or hotel stays to recognize, motivate or encourage employees. These purchases range from $5 to $500. A 6.5% or more cost is added to the purchase amount to cover taxes and fees specific to the applicable state.
TicketsatWork FAQ
What kind of discounts are available through TicketsatWork?
TicketsatWork membership provides access to discounts and offers for travel and entertainment through partnerships. Members and employees can find deals for theme parks, Broadway shows, concerts, hotels, movie tickets, attractions and special events. Some discounts are exclusive to TicketsatWork through its partnerships with entertainment brands like Universal Orlando Resort.
How do companies become partners with TicketsatWork?
Human resources professionals or managers can complete an online form on TicketsatWork’s website to have a representative contact them and provide more information. TicketsatWork then assesses your company and makes an approval decision. Once approved, your company and employees have access to a variety of products, services and entertainment deals.
Is TicketsatWork expensive?
There is no direct cost or sales minimum for membership. Once a member, your company can purchase numerous products and services through TicketsatWork’s website. Corporate rewards and incentives can range from $5 to $500 for hotel stays or gift cards. Employees have additional access to the website through their employer’s specific corporate code and can purchase products and services.
Is TicketsatWork worth it?
Depending on your corporate culture and your company’s current benefit packages, TicketsatWork may provide engaging corporate rewards and incentives along with access to entertainment and travel deals. There are no direct costs or sales minimums for membership. Discounts and offers are exclusively offered for members.
Still have questions?
Is TicketsatWork legit?
TicketsatWork is a legitimate way to provide benefits to a company’s employees. More than 40,000 companies work with TicketsatWork for corporate benefits, rewards and incentives. Through operating partnerships, TicketsatWork provides multiple products and services that range from home essentials and electronics to health and automotive services. TicketsatWork’s main focus, however, is providing travel and entertainment offers and discounts.
TicketsatWork Reviews
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- 4,915,594 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 10, 2025
I bought a few tickets online for Disney World and SeaWorld as well as Disneyland from TicketsatWork and it was a good experience. The website has most things. Not everything's a lot cheaper, but you'll get a discount. There are no rewards but there are perks like getting a free $25 meal if you purchase a ticket. They send the tickets right away to your email so you don't have to wait or you could purchase it right at the location. People should take advantage of TicketsatWork.
Hello Vanessa,
Thank you so much for your positive feedback! We’re thrilled you had a great experience purchasing your Disney World, SeaWorld, and Disneyland tickets through TicketsatWork. It’s wonderful that you found the discounts and perks valuable, like the free $25 meal offer.
We strive to make the process convenient, so we’re glad you appreciated the instant delivery of tickets to your email and the option to purchase on-location. Thank you for recommending TicketsatWork—we’re excited to continue providing great deals and perks for your future adventures!
Reviewed Dec. 8, 2023
The TicketsatWork website took me to Disney World's website while keeping me on TicketsatWork, asking me to select the dates, how many days I was looking to book the tickets for, how many people. I knew where I needed to click and how to navigate around the website. It's user-friendly. Overall, it was a positive experience. I have perks through my employer for other things like Apple, Dell products, and I would expect at least 10% discount when I use my employer discounted portals to make use of these promotions. And this came out to be 5% discount. So, I spent 2,200 and saved $100 at the end. So, I would have expected a little higher on the discount side. If you can save money, why not use TicketsatWork?
We appreciate your awesome five star review and rating. Thank you.
Original Review: June 16, 2026
Ticketsatwork is a joke. They double charged us for a room stay in kitty hawk. System glitched and changed the dates and almost all the info but our personal info. Have called multiple times. Was told in the beginning. That they would refund us the full amount. Which is $2429.64. This is the doubled amount. Then denied it immediately. We caught this issue almost immediately ourselves. And reached out to them. But again. They denied it only after a short time. This company is a scam and should be shut down. They have more negative review than should be allowed. Straight fraud.
Please note that payment and agreement to the terms and conditions are required in order to complete any booking. This process includes reviewing the booking details prior to final confirmation.
That said, we would like the opportunity to review your case further. Could you please provide your order number so we can take a closer look and see what options may be available?
We’re here to help and will do our best to assist once we have the full details.
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Updated review: June 17, 2026
Richard took care of my issues. Thank you.
Original Review: June 11, 2026
I am filing this complaint regarding a hotel reservation booked through Tickets at Work that was not honored when we arrived, resulting in a ruined travel plan, a missed event, and a complete waste of money. We booked a prepaid hotel reservation through our company’s Tickets at Work website for one night at the Sheraton in Niagara Falls. The reservation was made on May 8 for a stay on May 21, so this was not a last-minute booking. We planned the stay as part of our anniversary celebration and drove approximately two hours out of our way to spend the night in Niagara Falls, specifically to see the fireworks, before returning home the next day.
We arrived at the hotel around 8:00 p.m., only to be told that the Sheraton had no reservation for us. We immediately contacted Tickets at Work and were placed on hold for approximately two hours, with no one ever answering our call. The hotel manager was extremely helpful and tried to assist us. She searched through the hotel’s email systems and reservation systems, since she explained that third- and fourth-party hotel bookings are often processed through email confirmations. She found no record of any reservation for us.
The manager then called Tickets at Work herself from her phone, and that call was answered, although we had still been sitting on hold from our own call. Tickets at Work advised that they do not book directly with the hotel and instead use another partner company. They refused to reveal the name of that company, which prevented the hotel from being able to search more directly for the missing reservation.
By this time, we had already been standing at the front desk for about an hour, and it was around 9:00 p.m. The Tickets at Work agent placed the hotel manager on hold and never returned to the call. Eventually, around 9:45 p.m., the fourth-party company contacted the hotel and stated that they also could not find the reservation and would need to investigate further.
This reservation was prepaid, and the money had already been taken from our account on May 8. Despite that, the hotel had never received the reservation from the company used by Tickets at Work. The final result was that a reservation was not sent through to the hotel until approximately 10:00 p.m., two hours after we arrived. By that point, we had completely missed the fireworks and the purpose of our overnight stay was lost. We could have simply driven home after our anniversary celebration instead of wasting time, money, and travel. The Sheraton itself was excellent and did what it could to help. The hotel even provided free parking because of the trouble we experienced. However, that does not compensate for the failure of Tickets at Work and its undisclosed booking partner to provide the prepaid reservation we had purchased.
After returning home, I contacted Tickets at Work and requested a full refund because the service they sold was not properly delivered. I have now received a response stating that because the outside partner company used by Tickets at Work will not agree to refund Tickets at Work, Tickets at Work will not refund us. That is unacceptable. My contract and payment were with Tickets at Work. I did not choose, approve, or even know the identity of this fourth-party booking company. Tickets at Work chose to use that company, and Tickets at Work should be responsible for the failure of that booking process. Tickets at Work did not provide a valid reservation to the hotel in a timely manner, failed to provide adequate customer support while we were stranded at the hotel, refused to identify the partner company involved, and has now refused to take responsibility for the failed booking.
Based on this experience, I will also be contacting my husband’s employer to advise them of the issue with this service. I no longer trust Tickets at Work for hotel reservations. My advice to others is to avoid booking hotels through Tickets at Work, or at minimum to contact the hotel directly before travel to confirm that the reservation truly exists. Based on what the hotel explained, and based on my own experience, a reputable third-party service such as Expedia would be a safer option than a Tickets at Work booking that is passed through an undisclosed fourth-party company. This experience caused unnecessary stress, wasted travel time, and financial loss, and it ruined the planned purpose of our Niagara Falls stay. I am requesting that Tickets at Work issue a full refund.
Thank you for your patience and for being a valued customer—we truly appreciate your business.
Reviewed June 5, 2026
I am very dissatisfied with this company. I purchased tickets for a Disney drawn to life show and spent hundreds of dollars and by accident purchased the wrong time for the show. I'm just looking to book the earlier show and will pay any difference for the tickets but this company is not being flexible at all. There is nowhere on the site or in the invoice email that mentions no refunds or exchanges. Horrible customer service and will never purchase anything here again.
Reviewed May 23, 2026
I was disappointed that Tickets At Work was not honest about the onboard credit. They display a promotional (up to) $1,500 credit on the site and booking confirmations but they are sketchy about the credit confirmed amount. I expected $1k OBC for a Disney cruise booking for 3 people in an upgrade suite. It wasn’t until we were on the cruise that we were surprised with only $250. We were disappointed because we booked extra activities based on the credit. I tried to call customer service but they didn’t help. Now I”m left with a much larger bill than I expected as it wasn’t until the end of the cruise we saw the actual received credit amount.
Based on the information provided, we understand that the guest’s reservation did not qualify for the onboard credit promotion and instead received a discount, which was reflected in the pricing breakdown at the time of booking. We also acknowledge that the offer types and applicable value propositions are clearly indicated during the search and booking process for each cruise line.
At this time, it appears the correct offer was applied in accordance with the booking details and terms presented to the guest. We will communicate this clarification directly to the guest to ensure expectations are properly set.
Updated review: May 21, 2026
Richard helped resolve my issue.
Original Review: May 20, 2026
Absolutely horrible, made a reservation at 10 pm, was quoted a price and then after I checked out was shown a receipt for $250 more than what I was shown on the checkout page. Got an email that said I had until midnight that night to cancel, they provided no way to cancel online and when I called their support line it was after hours and closed… customer support the next day was absolutely horrible and couldn’t care less about getting me my money back.
We are happy that a resolution was made with this issue. If you need anything else please reach out to us.
Updated review: May 22, 2026
Richard reached out to me to rectify this situation and went above and beyond to make things right. He is communicative, friendly, and genuinely cares about providing an educator discount. I highly recommend him and will continue to use Tickets at Work because of him.
Original Review: May 16, 2026
Terrible. As an educator in Florida, it would be nice to have actual discounts. However, the total price with taxes and fees on their website is $376.28 for two buy a 1-Day park-to-park pass for Universal Orlando and get one day free. Directly from Universal it is $370.62. I tried calling and the representative told me the total price with taxes and fees is $387.08. What a ripoff. How about you actually support the educators in Florida who already receive minimal pay for maximum work? 0/10 - would not recommend.
A manager has also attempted to reach out and would be happy to speak with you directly to review your concerns in more detail. When you’re ready, please feel free to contact us so we can assist further.
Updated review: May 13, 2026
Richard called me following up the request!!! He was amazing and thank for the response.
Original Review: May 10, 2026
We bought a 6 day ticket for two and 2 Mickeys not so scary Halloween party from Tickets at Work for a trip in Sep 2025. Total amount was about 1600.00. When we got down to Orlando for our 10 day trip we attended one of the parks and then we went to mickeys not so scary halloween party. That evening I had to go to the emergency room for a kidney stone. I ended up have surgery and a stent put in because they could not do the surgery right away and I was leaving in a couple days to go home.
I was hospitalized for 4 days and had to come back home to take the stent and stone out. I reached out to tickets at work to say, "Hey listen. I have bought tickets from you guys consistently EVERY YEAR for the last 7 years and I am not looking for cash back but maybe a voucher for future use." (We do Disney every year.) NOPE... I get some BS email back that because 1 out of the 6 days were used we can't refund. I was not looking for a refund for the mickeys and the one day we used, only 5 days refund.. (nowhere on the ticket does it state that). You only talk to robots and and when you do put your request in and they respond it's automated. Takes three days and YOU CAN NOT REPLY. You have to start another case every time.
I do want to make some points... I offered to show them my medical bills or whatever they needed. Also, while we were staying at the hotel we asked can we get a refund. They said if we bought through Disney yes but because I bought through these yahoos they could not. Please I know they might be a bit cheaper but do not go through them. If you buy them and something happens you lose all your money .... Disney is way more flexible with situations like this.
We have exhausted all available options on our end to obtain either a refund or rebooking credit, but these requests were declined. The guest is welcome to contact the park directly to see if they are able to offer a credit toward rebooking the tickets at today’s current pricing and applicable fees; however, this decision would be solely at the park’s discretion.
Additionally, one of our managers who specializes in cases like this has attempted to contact the guest but has not yet received a response. We recommend that the guest return his call to discuss whether any goodwill options may be available
Updated review: May 26, 2026
Richard took care of my situation. He is great to handle my situation. Thank you so much.
Original Review: May 8, 2026
I specifically chose seat 429 because it offered a much better view, but I was instead given seat 436, which is noticeably worse. This was extremely frustrating and disappointing. I tried contacting customer support twice through chat and also called about the issue. When I finally spoke to someone, I was told to simply sell the ticket and purchase another one for seat 429 again. That response was completely unhelpful and a huge waste of time. I expected much better customer service and a proper resolution to the problem.
As advised, ticket prices in these cases may be higher or lower than face value depending on market conditions, and there was no error with the booking itself.
A manager has previously reached out to discuss this further and is currently awaiting your return call so we can review your concerns together and assist further.
Updated review: May 22, 2026
Richard ** took care of my matter.
Original Review: April 22, 2026
I would never recommend this company. They do not pay out refunds for any reason. Even if it's of no fault of your own. They will find a way to justify not refunding your money. They drag on the process for months and ask for proof of certain things for you to send them. All the while knowing they're never going to refund you from the start. I wouldn't recommend this company to my enemy! If I had one.
We’re sorry to hear about your frustration and appreciate you sharing your experience. Your rental car booking is currently under review, and the outcome is dependent on the supplier’s policies and requirements. Unfortunately, the rental company requires a valid form of payment to process the booking, and without the correct card on file, they were unable to proceed.
A manager has been actively working on your case and has attempted to reach you directly to discuss the details and next steps. We’d welcome the opportunity to speak with you and review this together.
Updated review: April 10, 2026
Our complaint was resolved. The TicketsAtWork representative did help us fix the problem. We appreciate the help.
Original Review: April 8, 2026
We used TicketsAtWork to purchase a Sam's Club membership. No where does it say in the Terms and Conditions that the membership cannot be canceled and refunded after purchase. We canceled the Sam's Club membership within an hour of creating it. We requested TicketsAtWork give us a refund. They refused to do this. They said if the offer is redeemed no refunds are allowed.
We showed them the proof of membership cancelation as well as the Terms and Conditions we were given prior to purchase. NO WHERE does it mention no refund. When we asked for proof that the Terms and Conditions stated that we were not able to cancel with a refund, the representatives we spoke to at TicketsAtWork COULD NOT PROVIDE THEM. They were quite rude, as well. This operation is a scam. DO NOT USE THIS COMPANY.
TicketsatWork Company Information
- Social media:
- Company Name:
- TicketsatWork
- Formerly Named:
- Tickets at Work
- Address:
- 19495 Biscayne Blvd, Suite 300
- City:
- Miami
- State/Province:
- FL
- Postal Code:
- 33180
- Country:
- United States
- Website:
- www.ticketsatwork.com