TicketsatWork Reviews

Original Review: Aug. 6, 2026

I am submitting this complaint regarding TicketsatWork and what I believe is an unfair and misleading cancellation policy. I made a prepaid rental car reservation through Tickets at Work with Dollar Car Rental. Within 24 hours of making the reservation, I canceled it in accordance with Dollar Car Rental's published cancellation policy. The reservation was never used, and no rental car was ever picked up. To my surprise, when I reviewed my credit card statement, I saw that the pending transaction from Tickets at Work had been finalized instead of refunded. Because I canceled the reservation within the stated cancellation window and never used the service, I reasonably expected the charge to be reversed.

My primary concern is that Tickets at Work's refund restrictions were not clearly disclosed during the checkout process. As a consumer, I was booking a rental with Dollar Car Rental and reasonably relied on Dollar's published cancellation policy, which is clearly displayed during the booking process. At no point during checkout was it made sufficiently clear that Tickets at Work had a separate policy allowing them to retain my payment, even if I canceled within the stated cancellation period and never received the service.

I respectfully request that Consumer Affairs review this matter and assist me in obtaining a full refund. I also encourage a review of Tickets at Work's disclosure practices to ensure that any non-refundable terms are presented prominently during checkout so consumers can make informed purchasing decisions before completing a transaction. Order ID **.

Original Review: Aug. 3, 2026

I would like my refund. Every room I booked did not rent to locals and now I'm out of 600 dollars booking 3 rooms that did not rent to locals!

Original Review: July 30, 2026

Had a bad experience with tickets at work. My wife had a medical emergency and made them aware three weeks in advance with medical doctor letter with no cooperation or help for a refund or a credit for future travel. They instructed me to cancel my booking first, and then they would send my refund request to their partners and team for review which seem like I was baited to do. This is the instruction they give you to supposedly begin a refund request but I believe this is just a set up. I don’t think refunds or credits is an option. They just let customers know that this is the way to approach the situation and all you hear back is our team/partners have refused the refund request.

I also tried to get a credit voucher for future travel and I got the same response that their partners refuse the option so I indicated that I wanted my room since I already had paid for it, I would gift this to a family member as a gift. But they made me aware that I already had lost my room because I canceled it to put in a refund request, but I only did this because the agents tell you to cancel first to consider a possible refund, and then the agents tell you that if you come up as a no-show to your reservations that there’s a possibility that you may be penalized and supposedly they are doing you a favor of waiving the fee so they make you feel grateful for canceling your reservations. But this untrue. This is a empty threat to get you to cancel your room instead of coming up as a no-show.

This is just a strategy to very likely put your room back on the market and capitalize on the situation once you lost your leverage that you have lost your room. Most companies with sufficient time and medical letters will honor you a refund or at least a credit but tickets at work will not give you either and will take your prepaid booking and tell you that you lost your privilege to it because you canceled it trying to get a refund. This strategy sounds like a gimmick. I think it is doing a disservice to their customers.

Original Review: July 28, 2026

I requested a refund for tickets I didn’t get a chance to use. It’s been 2 weeks and still no response about the refund. When I call, they give me the same generic response. Also tried speaking with a Supervisor, but surprisingly they’re always unavailable. Was told I would receive a call back from a supervisor, but of course that never happened!

I immediately contacted customer support and followed your review and refund process. I also asked if my reservation could simply be moved to another hotel, but that request was denied. The hotel itself confirmed they were willing to refund us, yet your company still refused to resolve the issue. I have proof that the property was falsely advertised as having a pool. Because of that inaccurate listing, I lost the cost of two reservations and had to cancel a 5-year-old's birthday celebration. This situation was completely avoidable had the information on your website been accurate.

This experience has been extremely disappointing. I chose your platform because I trusted the accuracy of your listings, but instead I was left paying for reservations that did not match what was advertised and received no meaningful assistance when I asked for a reasonable solution. If this matter cannot be resolved with a full refund, I will have no choice but to dispute the charges with my credit card company and file complaints with the appropriate consumer protection agencies regarding the misleading listing and how this issue has been handled. I hope your company will do the right thing by honoring a full refund and resolving this matter promptly.

Original Review: June 11, 2026

I am filing this complaint regarding a hotel reservation booked through Tickets at Work that was not honored when we arrived, resulting in a ruined travel plan, a missed event, and a complete waste of money. We booked a prepaid hotel reservation through our company’s Tickets at Work website for one night at the Sheraton in Niagara Falls. The reservation was made on May 8 for a stay on May 21, so this was not a last-minute booking. We planned the stay as part of our anniversary celebration and drove approximately two hours out of our way to spend the night in Niagara Falls, specifically to see the fireworks, before returning home the next day.

We arrived at the hotel around 8:00 p.m., only to be told that the Sheraton had no reservation for us. We immediately contacted Tickets at Work and were placed on hold for approximately two hours, with no one ever answering our call. The hotel manager was extremely helpful and tried to assist us. She searched through the hotel’s email systems and reservation systems, since she explained that third- and fourth-party hotel bookings are often processed through email confirmations. She found no record of any reservation for us.

The manager then called Tickets at Work herself from her phone, and that call was answered, although we had still been sitting on hold from our own call. Tickets at Work advised that they do not book directly with the hotel and instead use another partner company. They refused to reveal the name of that company, which prevented the hotel from being able to search more directly for the missing reservation.

By this time, we had already been standing at the front desk for about an hour, and it was around 9:00 p.m. The Tickets at Work agent placed the hotel manager on hold and never returned to the call. Eventually, around 9:45 p.m., the fourth-party company contacted the hotel and stated that they also could not find the reservation and would need to investigate further.

This reservation was prepaid, and the money had already been taken from our account on May 8. Despite that, the hotel had never received the reservation from the company used by Tickets at Work. The final result was that a reservation was not sent through to the hotel until approximately 10:00 p.m., two hours after we arrived. By that point, we had completely missed the fireworks and the purpose of our overnight stay was lost. We could have simply driven home after our anniversary celebration instead of wasting time, money, and travel. The Sheraton itself was excellent and did what it could to help. The hotel even provided free parking because of the trouble we experienced. However, that does not compensate for the failure of Tickets at Work and its undisclosed booking partner to provide the prepaid reservation we had purchased.

After returning home, I contacted Tickets at Work and requested a full refund because the service they sold was not properly delivered. I have now received a response stating that because the outside partner company used by Tickets at Work will not agree to refund Tickets at Work, Tickets at Work will not refund us. That is unacceptable. My contract and payment were with Tickets at Work. I did not choose, approve, or even know the identity of this fourth-party booking company. Tickets at Work chose to use that company, and Tickets at Work should be responsible for the failure of that booking process. Tickets at Work did not provide a valid reservation to the hotel in a timely manner, failed to provide adequate customer support while we were stranded at the hotel, refused to identify the partner company involved, and has now refused to take responsibility for the failed booking.

Based on this experience, I will also be contacting my husband’s employer to advise them of the issue with this service. I no longer trust Tickets at Work for hotel reservations. My advice to others is to avoid booking hotels through Tickets at Work, or at minimum to contact the hotel directly before travel to confirm that the reservation truly exists. Based on what the hotel explained, and based on my own experience, a reputable third-party service such as Expedia would be a safer option than a Tickets at Work booking that is passed through an undisclosed fourth-party company. This experience caused unnecessary stress, wasted travel time, and financial loss, and it ruined the planned purpose of our Niagara Falls stay. I am requesting that Tickets at Work issue a full refund.

Original Review: May 20, 2026

Absolutely horrible, made a reservation at 10 pm, was quoted a price and then after I checked out was shown a receipt for $250 more than what I was shown on the checkout page. Got an email that said I had until midnight that night to cancel, they provided no way to cancel online and when I called their support line it was after hours and closed… customer support the next day was absolutely horrible and couldn’t care less about getting me my money back.

Original Review: May 16, 2026

Terrible. As an educator in Florida, it would be nice to have actual discounts. However, the total price with taxes and fees on their website is $376.28 for two buy a 1-Day park-to-park pass for Universal Orlando and get one day free. Directly from Universal it is $370.62. I tried calling and the representative told me the total price with taxes and fees is $387.08. What a ripoff. How about you actually support the educators in Florida who already receive minimal pay for maximum work? 0/10 - would not recommend.

Original Review: May 10, 2026

We bought a 6 day ticket for two and 2 Mickeys not so scary Halloween party from Tickets at Work for a trip in Sep 2025. Total amount was about 1600.00. When we got down to Orlando for our 10 day trip we attended one of the parks and then we went to mickeys not so scary halloween party. That evening I had to go to the emergency room for a kidney stone. I ended up have surgery and a stent put in because they could not do the surgery right away and I was leaving in a couple days to go home.

I was hospitalized for 4 days and had to come back home to take the stent and stone out. I reached out to tickets at work to say, "Hey listen. I have bought tickets from you guys consistently EVERY YEAR for the last 7 years and I am not looking for cash back but maybe a voucher for future use." (We do Disney every year.) NOPE... I get some BS email back that because 1 out of the 6 days were used we can't refund. I was not looking for a refund for the mickeys and the one day we used, only 5 days refund.. (nowhere on the ticket does it state that). You only talk to robots and and when you do put your request in and they respond it's automated. Takes three days and YOU CAN NOT REPLY. You have to start another case every time.

I do want to make some points... I offered to show them my medical bills or whatever they needed. Also, while we were staying at the hotel we asked can we get a refund. They said if we bought through Disney yes but because I bought through these yahoos they could not. Please I know they might be a bit cheaper but do not go through them. If you buy them and something happens you lose all your money .... Disney is way more flexible with situations like this.

Original Review: May 8, 2026

I specifically chose seat 429 because it offered a much better view, but I was instead given seat 436, which is noticeably worse. This was extremely frustrating and disappointing. I tried contacting customer support twice through chat and also called about the issue. When I finally spoke to someone, I was told to simply sell the ticket and purchase another one for seat 429 again. That response was completely unhelpful and a huge waste of time. I expected much better customer service and a proper resolution to the problem.

Original Review: April 22, 2026

I would never recommend this company. They do not pay out refunds for any reason. Even if it's of no fault of your own. They will find a way to justify not refunding your money. They drag on the process for months and ask for proof of certain things for you to send them. All the while knowing they're never going to refund you from the start. I wouldn't recommend this company to my enemy! If I had one.

Original Review: April 8, 2026

We used TicketsAtWork to purchase a Sam's Club membership. No where does it say in the Terms and Conditions that the membership cannot be canceled and refunded after purchase. We canceled the Sam's Club membership within an hour of creating it. We requested TicketsAtWork give us a refund. They refused to do this. They said if the offer is redeemed no refunds are allowed.

We showed them the proof of membership cancelation as well as the Terms and Conditions we were given prior to purchase. NO WHERE does it mention no refund. When we asked for proof that the Terms and Conditions stated that we were not able to cancel with a refund, the representatives we spoke to at TicketsAtWork COULD NOT PROVIDE THEM. They were quite rude, as well. This operation is a scam. DO NOT USE THIS COMPANY.

Original Review: March 31, 2026

I am beyond furious. Do NOT book through Tickets at Work. My husband and I prepaid $450 for a rental car THREE MONTHS in advance for our trip. We arrived at Ace Car Rental at the Denver airport with our 1.5-year-old daughter, expecting a smooth pickup after a long travel day. Instead, we were told our reservation had been canceled.

Confused, I called Tickets at Work immediately. They claimed the reservation was still active on their end and said they would “open a ticket.” Meanwhile, we were stuck at the rental counter for two hours with an exhausted toddler who had reached full meltdown mode. When I asked how long it would take to fix, they told me it could take over THREE HOURS. Completely unacceptable.

At that point, I had no choice. I told them to cancel everything and issue a refund so we could get a car and leave. We then had to pay again out of pocket just to get out of the airport. It has now been six weeks. No refund. No resolution. No accountability. Just silence. This feels like straight-up theft. They took our money, failed to provide the service, and have done nothing to make it right. Avoid Tickets at Work at all costs unless you want to risk being stranded, out hundreds of dollars, and ignored when it matters most.

I called Disney the third time on Sunday, and they told me at that point that they can't modify dates since I used the third-party website to pay. So I called Tickets at Work, explained the situation and how I was sick, and that I thought I was going through the correct method to change the dates. She said she would escalate my refund request since they couldn't modify the dates either. And they DENIED ME! $1400 just down the drain because we got freaking COVID and couldn't travel. I'm so angry! Do not ever use this company! So I lost money and the dream vacation for my family. What crooks!

Original Review: March 12, 2026

We ordered tickets for a Mrs Doubtfire show at the Shubert Theater in New Haven in late Jan. Tickets were supposed to arrive no later than Fri 3/6 for the Sun 3/8 2PM show. No tickets Friday. Called Sat at 8AM - tickets should arrive during the day. No tickets. Called at 8PM - assured us tickets by midnight. No tickets. Called at 8AM Sun. No answers. Finally at 9:30AM on the day of the show, we were told our tickets were cancelled. We had an entire day built around the show - dinner & hotel reservations. A refund with no apology or future credits or discounts. We asked to speak with a supervisor & were denied by the rep we were speaking with. We filed a complaint with them through their website 4 days ago - no response yet.

We are going back to Orlando this spring 2026 and called Disney first and they said yes, we'll be able to get tickets for the missed days after writing an email about our situation and what happened. Wonderful, what a pleasant experience talking to Disney. I called Universal and they too said yes we can work with you but once they saw the tickets were from a 3rd party, they said we'd need to talk to Tickets At Work as we bought our tickets through them.

I called Tickets At Work numerous times and emailed in numerous times and I got the same reply of no. They make like they're trying in your best interest to make things right and have to talk to their "partners" for you. The "partners" say no, the tickets are too old and it was a final sale. And I'm unclear who the "partners" are because if it's Universal Studios, they actually said yes. They also kept saying there are no refunds and I had to repeatedly tell them I didn't want a refund, I just wanted to use the tickets we paid for and we'd pay the difference for 2026 prices.

I also offered to buy the rest of our park days through them. I was really trying to work with them. The answer was no and then they'd close the ticket so you can't respond. I understand it was a final sale but there is a level of discretion that is also written in their fine print that they are allowed. Their last response was to talk to Universal. Super frustrating. The "discount" that I "saved" going through them was not even close to the almost $1000.00 that I lost by following the rules back in 2022. Very unhappy and disappointed with them.

Anyways my ticket went down from $1478.03 to $1032.00 I spoke with Ron who assured me that he would escalate my concern.. And that it should not be a problem to have this adjusted. That he would email the manager in that dept to get this resolved. I have been patient.. Keep calling and getting hung up on!! SMH can someone reach out to me for guidance on my behalf please.. I hope this company fold up and wither away.

Original Review: Jan. 11, 2026

Updated on 01/17/2026: I posted my Review below after my experience with Tickets at Work. The manager reached out to me, offered me a $100 gift card to be used only at tickets at work website, I tried to use the gift card on their website but their website only takes card payments so the gift card is useless and a skim to change my original Review to 5 stars. I reached out to Richard about this gift card issue, no response. Please don't reach out to me again. Thank you for wasting my time tickets at work.

Original Review: Bought a Hotel Reservation in October 2025 and was notified I had until the actual day to cancel, I decided to cancel two days prior to reservation day, was unable to cancel on the website, I was only able to put in a ticket for cancellation, received a response the next day around 6 pm that someone would get back to me within 72 hours. Gave me the run around to call the hotel myself for a refund after "numerous attempts" to request refund from hotel by TicketsatWork were denied as they stated. Hotel notified me they received no refund requests from TicketsatWork.

TicketsatWork kept me on the phone over 30 minutes numerous days just giving me the run around. I finally decided to deal with the hotel and Priceline directly, turns out Priceline only received a portion of the funds, TicketsatWork kept some while they kept saying they sent all the money to Priceline and the hotel. Three months later I received my refund.

Tickets at Work said they would follow up within 48–72 hours but did not acknowledge the issue until December 7. On December 13, they denied my refund, claiming I was a “no-show.” I was not a no-show. I attempted cancellation online and by phone before the deadline. Tickets at Work’s technology failed, and they did not handle the issue in a timely manner. Tickets at Work failed to honor their own cancellation policy and should issue a full refund. All calls are recorded, if tickets at work does not respond, I will escalate with the State of Florida.

I have reached out to support multiple times requesting a refund, but all sales are final. This is unacceptable. I'm starting to think this must be a scam and that the site is designed to create these errors and confuse people into placing multiple 'nonrefundable' orders. I still need a refund for order **, which should have been cancelled when I first contacted support about the error a year ago. I do not recommend this site, go to a real company.

Original Review: Oct. 24, 2025

I am currently on my 2nd appeal for a cancel and refund request for a hotel reservation 10+ days from when I began the request. They are denying the request and haven’t even reached out the hotel when the hotel's policy is 24 hours advance notice and hotel staff have stated that, without hesitation, it is an easy refund. I have requested to speak with a supervisor which they have not yet been able to arrange! Terrible so far, we’ll see if it gets resolved and I’ll update.

Original Review: Sept. 25, 2025

I purchased concert tickets 3 months ago through Tickets at Work. Upon completing my purchase I received a confirmation that stated the tickets would be shipped to me prior to the show. Within minutes I received a second e-mail stating that instead the tickets would be e-mailed to me (although I was charged $20 for shipping) and that the e-mail would arrive "up to the day of the event". I was weary of that policy but decided to stay patient.

When the day of the event arrived and I had not received the tickets, I called customer service at 9 AM to try and resolve. I was told they needed 1-3 hours to investigate and try to get a tracking number (the rep still indicated the tickets were coming via FedEx). When I had not received a follow up call or e-mail within 3 hours I called back again. The rep still had no idea how the tickets were to be sent and said they needed another 1-3 hours to investigate. At that point, I stated that would not work as I would need to leave within 3 hours to make it to the venue in time so I requested a cancellation/refund. The rep said they put in that request and gave me a ticket number saying it would take 72 hours for a response.

I went about my evening only to find out the tickets had been forwarded to me 45 minutes before show time, too late for me to get to the venue on time. When I followed up on my cancellation request a few days later, I was informed that the request number I had received was related to tracking the tickets down, not for cancellation, so I had to submit another cancellation request which was promptly denied the next day. It appears Tickets at Work is ok as long as their 3rd party gets paid, not whether their customers are treated fairly.

Original Review: Sept. 24, 2025

I purchased a discounted membership voucher for Sam's Club and went to use it and was told that I wasn't considered a new customer. Ticketsatwork did not have any fine print information stating that Sam's Club considered it a renewal within 12 months. The problem is that Ticketsatwork stated I just needed to use a different email but Sam's Club changed that and stated it's by name now. The voucher only works with my name and it won't transfer to my anyone else per Sam's Club.

TicketsatWork needs to verify terms and conditions more often because if I had seen that information before purchase I wouldn't have paid for the voucher. And.... I attempted a refund request with updates T&C information directly from Sam's Club showing the details and was still denied. I will not use Ticketsatwork because of this anymore. Customer service was incorrect and will not make it right after using this company for so many years. Update terms and conditions so others aren't stuck.

Original Review: Sept. 11, 2025

I hope I could give a zero star. This company is a scam. I purchased two "discounted tickets" from them at $112 each. When I received the electronic tickets from the venue, it has the face value printed as $46 each. I immediately called them to ask for a refund. They told me they would put in a request and get back to me within 72 hours. 72 hours passed and I didn't hear a thing. When I called them again, I was told that they would follow up with a new request and get back in 72 hours. Several phone calls and several days later they rejected my refund. It is a shame my employer lists them as a perk. Avoid at all costs!

Original Review: Ticketsatwork refused to refund or credit my flights. I spoke to several customer service agents who were contradicting themselves. Their email states refunds/credits are allowable based on the Airline you are working with. Southwest stated a credit is allowable but it has to go through the travel manager (Ticketsatwork). I asked to speak to a Manager and they refused stating one is not available. They then proceeded to hang up on me. There goes $900, will never use them again and will make sure all friends and family don't either.

Original Review: Aug. 26, 2025

Booked a hotel through TicketsatWork, got to the hotel and they didn’t have the correct room size I booked and it would not accommodate my family. Went to stay at a different hotel, contacted tickets at work trying to receive a refund on a hotel I did not stay at! It’s been almost 2 weeks, the hotel emailed me and said they processed my refund that night I didn’t stay there! Still have no update from tickets at work. It's so frustrating and upsetting. They say they’ll reach out every 72 hours, but they do not.

Original Review: Aug. 8, 2025

I have used TicketsatWork for years but lately their customer service has declined considerably. Last time I purchased 3 tickets for a concert ($600 total), received only 1 ticket and spent more than 24 hours trying to solve the situation with their customer service to no use. Calls after calls, all I got were excuses and a 'no refundable' answer. So frustrating and disappointing. Never again.

Original Review: Aug. 7, 2025

This website is a scam. DO NOT USE IT! I Purchased gift cards and the places I tried to use them at refused to honor them. Restaurants said they do not have the promo code on their system. Even Wendy's app will not accept the code. I lost a lot of money on them thinking I could save money. Don't get scammed like I did. Ticketsatwork will not refund your money. Neither will American Express!!!

Original Review: Aug. 7, 2025

TicketsAtWork sold me tickets with missing promo details. Park couldn’t honor them, and support refused a refund of the difference. Misleading, poor service. Beware—what you buy may not be what you get.