TicketsatWork

I purchased a Water Country ticket from TicketsatWork. I had to call them to do that since it wasn’t clear from their online system if I had to wait 24 hours from when I bought the ticket to when I could use it or if I could use it right away. I would like to buy movie theater tickets too, but it's also not clear if I have to buy them in advance or if I can buy them the same day that I'll be using them at night. The price of the Water Country ticket, though, was not that much of a discount because I ended up seeing on the Water Country website that I could get tickets from them at a reduced rate and at almost the same price on the same day that I got my ticket from TicketsatWork. Nevertheless, the website of TicketsatWork was easy to use, even if it was my first time using it. Also, the rep that I spoke with on the phone was nice and accommodating, and the service offered was good.

I purchased four tickets to Orlando Typhoon Lagoon park and I chose the delivery method, due to a previous bad experience when picking up tickets personally. So, after a few days I check my email and find the tracking information. According to UPS the tickets were delivered but I didn't have them. I called TicketsatWork and they said to call UPS because this was out of their hands already.

I surprised my best friend with the news that we were going to see Taylor Swift live in Atlanta on Saturday August 11. I was told that the tickets would be sent to my email Thursday August 8, and it's now the night before the concert and the tickets haven't shown up. Every time I try to call I'm routed through the automated switchboard and placed on hold indefinitely. I spoke to a live person twice.

Have not received my tickets that I bought and they say they are reviewing the claim. No confirmation email, no tickets!!! NEVER ordering with them again. Any reputable company would give you a refund immediately and apologize for their screw up, not them. So they take my money and waste my time with hours of waiting in line with customer service, it's not the high volume of calls, it's the low volume of people that they hire to answer calls perhaps! Save yourself the hustle and possible waste of money!!!

This website is a scam with their fake comments saying they resolve the problem. I booked a room for Aug 10-14 and when I proceeded to check out the website changed the dates to the 17-21, I looked at the email they sent me and called immediately. I was on hold for 45 just to be told I can’t change the dates. I’m not even asked for a full refund. I just don’t understand why I’m paying almost $300 for a room I’m not staying in, I don’t know if I’m more mad at the fact I lost my money or the lack of customer service TicketsatWork provided to me over the phone. Basically telling me I need to pull another $300 from my rear end or you’ll be sleeping in the street. This website robs people of their money and it’s unfair. I honestly don’t see how they’re still a company.

I’m a New York City Department of Education teacher and I got an email from work. There was an advertisement about how we could get discounts for different attractions and events with Tickets At Work. So I opened up on the link to Manhattan shows and the prices were good. I saw Waitress and I called to speak with someone. But I had to wait a couple of minutes there until the rep got on the phone so that could definitely be improved. They need more operators to answer the call. I also didn’t like the fact that they had a map online that showed the seating arrangements and yet the representative I spoke to didn't tell me where my seats were going to be. It was almost like first come, first served. That was ridiculous. I paid $300 plus for three tickets and for that amount of money, I should have the capability of choosing the seat that I want.

TicketsatWork works great. When I went on the website to buy tickets for the Six Flags America park, it was a little ambiguous as to how quickly I was gonna have the tickets. It had some weird range and wasn’t specific if the tickets would be available today or tomorrow. My son was going that day and I didn’t wanna buy from the website and then not have the tickets. I decided to cancel out of that, picked up the phone and called. It was easy to find the phone number and the rep was able to take care of it right away. Plus, the prices were good and it was definitely cheaper than I could get using any other method. I’m gonna be using TicketsatWork again this week because my son is going on a trip to California and he’s gonna go to Universal Studios.

I constantly use TicketsatWork and had a good experience, but unfortunately last week I booked four hotel rooms for the wrong dates. I booked them for August 8th, 2018 – August 12th (keep in my mind I am still within the 72 hour cancellation policy). I called immediately after booking to see if I could change the dates which they said they couldn’t because I chose a non-refundable room? I talked to one of the agents at TicketsatWork and they stated before booking it shows a BIG ORANGE BUTTON stating non-refundable.

First of all, be prepared to stay on hold for at least 2 hours before you call them. I bought wrong tickets by mistake and when I called them the first time, the representative I spoke to (after waiting on hold for almost 40 minutes) promised that a refund would be given and told me to contact after 3 business days. When I called after 3 days, the representative I spoke to, told me that she had to consult a manager before giving me a response and put me on hold for 1 hour and 38 minutes and then hung up. I was very frustrated at this point and called again, and after being on hold for another 40 minutes, a gentleman spoke to me and told me he couldn't give me a refund. I bought $600 worth of tickets and it was a genuine mistake. I am not sure if I have to be frustrated about losing the $600 or about wasting almost 4 hours on hold for nothing. Worst customer service ever.

Purchased 6 New York Passes based on the attractions that were listed on their website. Attractions that require advance reservations were highlighted in red. Two of the main attractions my family and I were looking forward to going on were not listed as needing advance reservations when, in fact, you must make reservations. Now the attractions are booked and we’re out of 2 major attractions because their website has it incorrectly listed. I was given the option of canceling my passes, which would essentially leave me with nothing. I paid more than $1200 for these tickets based on the information on their website provided and am extremely disappointed that no help was given. I feel a partial refund would be justified since we are missing out on a once in a lifetime opportunity because of a mistake made by this company.

Been trying to reach Customer care rep for the last couple of days to follow up on tickets which were purchased 3 days ago. Wait hold was over 30 mins. Left a callback number but no one on the line when call was returned but immediately put on hold for 10 mins. Positive reviews not credible with my current experience.

We got tickets for Universal Studios and the Disney World Magic Kingdom. I was able to go online for the Universal Studio tickets and I did those the night before we went out. Then they were emailed directly to my email. However, I didn’t read how far in advance I had to purchase the Disney World one. It was like 48 hours. We woke up and my son hadn’t decided which theme park he wanted to go to, but we were still able to purchase them that day. The rep I spoke to was really nice, understanding, and quick. She was able to speak to her supervisor and get the okay, and got all my information, and was able to take care of us. It was just a couple of hours versus the 48 hours. TicketsatWork was able to make that exception.

I was planning a week at Disneyland, Universal, Hotel and all, over 4K. I was issued the wrong 4 tickets for Universal Hollywood: summer time instead of fall. I ordered on weekend but did not reach anyone until that Tuesday to explain my problem. They told me that I should hear from someone in 5 to 7 days, but nothing. I called again and this time told that I would be contacted in 72 hours, again nothing. I called again and was told that those tickets are not refundable by Universal, but that they would defer it over to Universal, and it was Universal's determination. Universal has the money and they're not going to help and the service reps at TicketsatWork can't help, so either I use it or lose it, with 18 days left. "No mechanisms in place to prevent mistakes from happening".

My wife and I feel extremely frustrated for our first experience of using "TicketsatWork". My wife found "TicketsatWork" from the human resource website and she thought it should be trustable. We booked six-night hotel stay through "TicketsatWork" for a surgery at Stanford Health Care. The doctor did not receive the tool for the surgery on time and asked us to change the surgery date. My wife called the hotel and the hotel manager agreed to change the date. We provided Jimena at “TicketsatWork” the hotel manager's name and contact phone number.

I booked a stay through TAW at Coco Key hotel in Florida without looking at the reviews (my fault). After finding half of the reviews were about cockroaches and bedbugs (gross), I decided to cancel my refundable booking. I emailed both the info inbox and the customer service inbox this past Thursday, but received no response from either, so I called on Friday. I was on hold for half an hour, but when I finally got a customer service rep she said she could cancel it and I would receive a cancellation notice within 72 hours and a refund within 3-5 days. I never received the cancellation email so I don't know if or when I should be getting my refund, and I am dreading sitting on hold for another 30 minutes. It's been a full week now since my initial emails and 6 days since my phone call. I am unlikely to utilize this service again because of this experience.

Booked tickets online for a concert this September. We booked 6 tickets for the lower bowl section 5 of the stadium. However when I just checked the tickets we have discovered that the computer and/or company has messed up the booking and given the wrong tickets in the wrong section of the stadium and for a higher price. I have already called and tried to get this resolved and was told on the phone this was my fault (it was not my fault) and that they can't do anything to help me.

The customer service rep was extremely condescending and put us on hold for 30 minutes and then just hung up. I am very upset about what happened. He kept interrupting us and was not very helpful. We hope to receive a refund for a purchase we made by accident.

My husband and I thought it would be a great idea to bring our niece and nephew from Washington to experience LA along with some other family. I was very excited to find out that my company offered discounted tickets, hotels, etc to their employees and so I decided to book my whole trip down to LA through TicketsAtWork. The booking process online was easy and fast with no issues. However, upon arriving to our hotel on Sunday after a long drive we were informed by the front desk that our room had not been paid for. How is that?? I booked everything online two months prior and had everything paid for in advance.

I purchased ticket for SeaWorld. Total 4 ticket (single any day ticket cost is 289.0. Taxes & fees 41.12). But in the https://seaworld.com/ website cost is 284.0 (4 tickets) and another site ** ticket cost is 269.0$. Better go with **.

Last night, my husband and I bought hockey tickets and did not notice that we purchased tickets in the opposite team's city... not our own. I understand it was our oversight, but today, after sitting on hold for over 30 minutes, was told that there are no refunds or exchanges. Even if we don't get a refund, I would have appreciated an account credit that we can put towards correct tickets. The game isn't even until October, so it's not like they were last minute tickets! Very disappointed as we were planning on purchasing from here for future tickets, but we will not be using this company again.

I purchased $866 for sightseeing tickets to New York City that, for whatever reason DID NOT WORK! TicketsatWork would not refund my money because they said..."They should have worked". Well, I was there, in New York City, where TicketsatWork told me to go to redeem my ticket vouchers for real tickets...And the ticket agent said..."I'm sorry these vouchers and invalid!" Don't buy from them! they will steal your money!!!

I recently ordered tickets from ticketsatwork.com for Ka in Las Vegas. When I started the process, I had picked 3 tickets in section 101, row M. During the transaction an error message came up stating the order had timed out and would need to be replaced, so I went back tried again and got section 101, row N. Got my tickets, saw a great show and thought everything was fine... till I got my AMX bill showing double charges of $384. I disputed the charges thru AMX, got notification back from AMX that Ticketsatwork.com showed 2 ticket orders so they sustained the charges. I called AMX to see next steps, AMX referred me to contact Ticketsatwork.com directly. I called today, spoke with Samantha who got the very basic info from me, but no details of what happened, put me on hold approximately 10-12 mins, came back asking if this was about Disneyland purchases, I again advised it was for Ka.

Once every three months, I purchase tickets from TicketsatWork. I call to purchase the tickets and their customer reps are great. While the process went fine, when you purchase tickets they should advise that you should reserve your rides well in advance. But other than that, they have great prices. They are cheaper than any other ticket sites. So definitely use them.

This service is offered through my job so I thought I would give it a try. I purchased tickets to Journey for me and my husband thinking we were getting a "discount". The tickets came over with another person's name on them which makes me leary since the person could have printed off the ticket themselves for use. I sent an email and got no response from customer service. I called and was told not to worry. The next day after booking a friend purchased from Ticketmaster in the same section for half the price. I thought this was supposed to be a discounted site. So basically I paid double for two tickets that have another persons name on them. Oh and the ticket stub that came over says 53.00 with fees so I really feel scammed! Do your research before purchasing!

Their pricing for Disneyland ticket is misleading. My husband bought 5 Disney tickets that bundled with $25 restaurants voucher, for $140/each for 2 kids and 3 adults. We found out that Disney's official price is only $110/kid and $117/adult and that the food voucher is the unpopular restaurants.com voucher, not being able to use in Disneyland. We called them to ask for a price match or a refund. They refused and told us that their price is higher because they bundled with the unpopular $25 restaurants.com voucher. We don't want nor need the restaurants.com voucher. And anyone can get the $25 restaurants.com voucher for as low as $2 on various websites and at least 30% on restaurants.com official website. They totally fooled us with their bundling tactic. We are very disappointed.

I've used TicketsatWork twice, both for Universal Studios in Florida, and the quality of their service has been great. Their price, if you compare it to Universal itself, is also great. Usually, with Florida weather, I wait until the last minute to get the tickets so I call them and I get the tickets emailed to me immediately. If you do that online, you would have to wait a couple of days for them to process it. I've already recommended TicketsatWork to my co-workers.

I was excited when I seen a hotel in Niagara Falls Ontario Canada for 149 a night, I booked it for my family vacation coming up. The price came to 476.37 for 3 nights. I thought score! Well my credit card account has a pending charge for 645$, I called customer service and they told me the room is non refundable, it said when I booked it was refundable with a 25$ surcharge. So they told me to call the hotel and see if they will reverse the charge and refund my money. Of course the hotel has not received payment. So I call back and was given a runaround again rather than them cancelling the transaction. Now I am stuck waiting on a call back which they said will take at minimum 72 hours. My trip is in two week :/. I Will update everyone here and on Google with the results. Thanks.

On May 7th I reserved a room for July 9th-13th for our annual family vacation. At the time I did not notice that the room was non-refundable until I got my confirmation which was fine until my mother unexpectedly died on May 10th (I have death certificate). I needed to cancel my reservation so I called TAW and explained what was going on and I was told to call the hotel to get permission to get a refund.

Everybody from TicketsatWork that I spoke to was good. I was able to buy the tickets over the phone and get the email within a second. Then I just downloaded the tickets, printed them out and showed them at the gate. Also, the prices they offer are great. This was my first time purchasing from TicketsatWork and it was a great experience. I would recommend them to others.

I used the TicketsatWork website for the first time to book my kids and I a vacation for July 15th-21st and I have a death in the family and cannot go. I contacted customer service about my booking and they were VERY unhelpful and rude. I asked to speak to a manger and she was also very rude and unhelpful as well, stated there is a no refund or adjustments allowed to be made to my reservations regardless of the situation or circumstances. So needless to say I'll be out of luck getting my $500 back for the room I booked. I'll never use this site again.