TicketsatWork

It really is not worth getting your tickets from this company. The discount isn't even that great, cost just as much as Stubhub or the like. I used them to purchase tickets to a football event that was cancelled at the beginning of June due to the Pandemic. I called them and requested a refund. They told me that it had to be officially cancelled by the "eventholder" even though the entire organization of the Big Ten said all events had been canceled and if they played football it would be conference only. I called the Sporting events office and they said they already refunded the money but since Tickets At Work was not an authorized dealer of their tickets they could not help me. Fast forward 4 months and I have yet to receive my refund. They keep giving me conflicting information and will not refund me my money. DO NOT BUY TICKETS FROM TICKETSATWORK.

Published review 10/11/20. I bought 2, 4 day hopper passes for Disneyland back in February with the plan to go in March. But then due to COVID it shut down before my planned trip. I reached out to see if they could refund or at least extend the expiration date and was denied. My tickets expire January 2021 and it doesn’t look like Disneyland will even open by that time. So guess I am out $800. Will not be using this company for any future travel.

I booked two hotels through this company for a trip I had planned in fall 2020. These hotels are unfortunately in areas impacted by recent wildfires. As a result of the fires, I called the hotels to cancel my stay given the fire danger and unhealthy air quality as documented by various government sources. I reached out to the hotels and they were granting full refunds given this unparalleled natural disaster. I was told since I had booked through a third party vendor, TicketsatWork, that I had to receive my refund through them.

I highly recommend you avoid this company and purchase tickets elsewhere. It is not worth the trouble for the minimal discount you get (if any). I purchased Disneyland tickets for my family in February 2020 for a trip at the end of March. The park shut down due to the pandemic, so I wasn't able to use my tickets. The park is still closed with no foreseeable opening. I contacted the customer service department and was simply told they don't issue refunds. When asked why and for more information, I was ignored. I spent a considerable amount of money on these tickets that could have been used on many other necessities during this pandemic. I was able to receive full refunds for my hotel reservation and airline tickets, but TicketsAtWork will not work with me. Really shows what type of company it is.

I bought Disneyland tickets but due to COVID Disneyland has closed & I had to cancel. TicketsatWork is now refusing to refund me. They asked me if I knew someone I could sell the tickets to. WHO WILL BUY MY TICKETS IF DISNEYLAND IS STILL CLOSED? I have called them 3 times & escalated but they will not refund. At this point, I'm out over $400 for trying to save money by going through them.

PSA--- > Protect yourself and buy directly from the provider never through TAW. My Lesson is this... We purchased 8 2 day All Day Dine tickets to Seaworld and Busch Gardens through TicketsatWork, total cost was $1100+. We had flight, and hotel booked for our family of 8 for August 2020 and due to Covid-19 flare up in Florida, kids have medical conditions we are not risking going.

Booked 2 nights stay for 2 rooms and my reservation cancellation policy stated as long as cancellation was made by 10 am the day prior to my stay, it was fully refundable. I cancelled 32 hours prior to and TicketsatWork is trying to keep 1 nights stay! My husband and I both called/ emailed and customer service just keep saying they are looking into it and that I would get a call back by end of day. That never happened! In fact the night of cancellation and the following morning, when calling no agents to take calls because in light of COVID they have reduced hours. It prompts you to send email so that’s exactly what we did (again 32 hours before a required cancellation period to be fully refunded).

Purchased Disneyland Park Hopper Tickets in December 2019 for our trip in March 2020. Just prior to our trip, Disneyland shut down for COVID and has yet to reopen. We have contacted Tickets At Work 3 times and have no resolution except for request for refund denied. Disneyland did right by all their guests and fully refunded tickets/trips that have been cancelled due to COVID. However TicketsatWork continues to hold my money hostage, provide no refund. I have asked to be connected to a supervisor in multiple calls and have been denied that by the customer service rep saying all they can do is send an email. The emails have come back denied. I have filed a complaint with the BBB this morning. I don’t want vouchers, a refund is the only acceptable answer. Such a disgusting response from a company who should be taking care of their customers who have been impacted due to COVID related closures.

You will lose money with them. They claim refunds are possible but it takes months for them to make a decision and by that time, they hope that you will forget about the request and not follow thru. Just steer clear of them.

We are entitled to a refund for a cancelled concert. I have made several calls for a refund. I was told originally we had to wait for the concert date to pass. It has been more than 30 days. Terrible.