TicketsatWork Reviews

Original Review: May 20, 2026

Absolutely horrible, made a reservation at 10 pm, was quoted a price and then after I checked out was shown a receipt for $250 more than what I was shown on the checkout page. Got an email that said I had until midnight that night to cancel, they provided no way to cancel online and when I called their support line it was after hours and closed… customer support the next day was absolutely horrible and couldn’t care less about getting me my money back.

Original Review: May 16, 2026

Terrible. As an educator in Florida, it would be nice to have actual discounts. However, the total price with taxes and fees on their website is $376.28 for two buy a 1-Day park-to-park pass for Universal Orlando and get one day free. Directly from Universal it is $370.62. I tried calling and the representative told me the total price with taxes and fees is $387.08. What a ripoff. How about you actually support the educators in Florida who already receive minimal pay for maximum work? 0/10 - would not recommend.

Original Review: May 10, 2026

We bought a 6 day ticket for two and 2 Mickeys not so scary Halloween party from Tickets at Work for a trip in Sep 2025. Total amount was about 1600.00. When we got down to Orlando for our 10 day trip we attended one of the parks and then we went to mickeys not so scary halloween party. That evening I had to go to the emergency room for a kidney stone. I ended up have surgery and a stent put in because they could not do the surgery right away and I was leaving in a couple days to go home.

I was hospitalized for 4 days and had to come back home to take the stent and stone out. I reached out to tickets at work to say, "Hey listen. I have bought tickets from you guys consistently EVERY YEAR for the last 7 years and I am not looking for cash back but maybe a voucher for future use." (We do Disney every year.) NOPE... I get some BS email back that because 1 out of the 6 days were used we can't refund. I was not looking for a refund for the mickeys and the one day we used, only 5 days refund.. (nowhere on the ticket does it state that). You only talk to robots and and when you do put your request in and they respond it's automated. Takes three days and YOU CAN NOT REPLY. You have to start another case every time.

I do want to make some points... I offered to show them my medical bills or whatever they needed. Also, while we were staying at the hotel we asked can we get a refund. They said if we bought through Disney yes but because I bought through these yahoos they could not. Please I know they might be a bit cheaper but do not go through them. If you buy them and something happens you lose all your money .... Disney is way more flexible with situations like this.

Original Review: May 8, 2026

I specifically chose seat 429 because it offered a much better view, but I was instead given seat 436, which is noticeably worse. This was extremely frustrating and disappointing. I tried contacting customer support twice through chat and also called about the issue. When I finally spoke to someone, I was told to simply sell the ticket and purchase another one for seat 429 again. That response was completely unhelpful and a huge waste of time. I expected much better customer service and a proper resolution to the problem.

Original Review: April 22, 2026

I would never recommend this company. They do not pay out refunds for any reason. Even if it's of no fault of your own. They will find a way to justify not refunding your money. They drag on the process for months and ask for proof of certain things for you to send them. All the while knowing they're never going to refund you from the start. I wouldn't recommend this company to my enemy! If I had one.

Original Review: April 8, 2026

We used TicketsAtWork to purchase a Sam's Club membership. No where does it say in the Terms and Conditions that the membership cannot be canceled and refunded after purchase. We canceled the Sam's Club membership within an hour of creating it. We requested TicketsAtWork give us a refund. They refused to do this. They said if the offer is redeemed no refunds are allowed.

We showed them the proof of membership cancelation as well as the Terms and Conditions we were given prior to purchase. NO WHERE does it mention no refund. When we asked for proof that the Terms and Conditions stated that we were not able to cancel with a refund, the representatives we spoke to at TicketsAtWork COULD NOT PROVIDE THEM. They were quite rude, as well. This operation is a scam. DO NOT USE THIS COMPANY.

Original Review: March 31, 2026

I am beyond furious. Do NOT book through Tickets at Work. My husband and I prepaid $450 for a rental car THREE MONTHS in advance for our trip. We arrived at Ace Car Rental at the Denver airport with our 1.5-year-old daughter, expecting a smooth pickup after a long travel day. Instead, we were told our reservation had been canceled.

Confused, I called Tickets at Work immediately. They claimed the reservation was still active on their end and said they would “open a ticket.” Meanwhile, we were stuck at the rental counter for two hours with an exhausted toddler who had reached full meltdown mode. When I asked how long it would take to fix, they told me it could take over THREE HOURS. Completely unacceptable.

At that point, I had no choice. I told them to cancel everything and issue a refund so we could get a car and leave. We then had to pay again out of pocket just to get out of the airport. It has now been six weeks. No refund. No resolution. No accountability. Just silence. This feels like straight-up theft. They took our money, failed to provide the service, and have done nothing to make it right. Avoid Tickets at Work at all costs unless you want to risk being stranded, out hundreds of dollars, and ignored when it matters most.

I called Disney the third time on Sunday, and they told me at that point that they can't modify dates since I used the third-party website to pay. So I called Tickets at Work, explained the situation and how I was sick, and that I thought I was going through the correct method to change the dates. She said she would escalate my refund request since they couldn't modify the dates either. And they DENIED ME! $1400 just down the drain because we got freaking COVID and couldn't travel. I'm so angry! Do not ever use this company! So I lost money and the dream vacation for my family. What crooks!

Original Review: March 12, 2026

We ordered tickets for a Mrs Doubtfire show at the Shubert Theater in New Haven in late Jan. Tickets were supposed to arrive no later than Fri 3/6 for the Sun 3/8 2PM show. No tickets Friday. Called Sat at 8AM - tickets should arrive during the day. No tickets. Called at 8PM - assured us tickets by midnight. No tickets. Called at 8AM Sun. No answers. Finally at 9:30AM on the day of the show, we were told our tickets were cancelled. We had an entire day built around the show - dinner & hotel reservations. A refund with no apology or future credits or discounts. We asked to speak with a supervisor & were denied by the rep we were speaking with. We filed a complaint with them through their website 4 days ago - no response yet.

We are going back to Orlando this spring 2026 and called Disney first and they said yes, we'll be able to get tickets for the missed days after writing an email about our situation and what happened. Wonderful, what a pleasant experience talking to Disney. I called Universal and they too said yes we can work with you but once they saw the tickets were from a 3rd party, they said we'd need to talk to Tickets At Work as we bought our tickets through them.

I called Tickets At Work numerous times and emailed in numerous times and I got the same reply of no. They make like they're trying in your best interest to make things right and have to talk to their "partners" for you. The "partners" say no, the tickets are too old and it was a final sale. And I'm unclear who the "partners" are because if it's Universal Studios, they actually said yes. They also kept saying there are no refunds and I had to repeatedly tell them I didn't want a refund, I just wanted to use the tickets we paid for and we'd pay the difference for 2026 prices.

I also offered to buy the rest of our park days through them. I was really trying to work with them. The answer was no and then they'd close the ticket so you can't respond. I understand it was a final sale but there is a level of discretion that is also written in their fine print that they are allowed. Their last response was to talk to Universal. Super frustrating. The "discount" that I "saved" going through them was not even close to the almost $1000.00 that I lost by following the rules back in 2022. Very unhappy and disappointed with them.