TicketsatWork

I have used Tickets At Work before with no problems but this time around had the most horrible experience! I had went through them to rent a car and made a reservation with no problem. I get to the car rental place and they have absolutely no cars available. I got there at 1:00pm and didn’t leave until almost 5:00pm in hopes that one would come in. While waiting at the car rental place, I was contacting Tickets at Work but had to wait almost 45 mins to get a person on the line. I finally got someone who “helped” me through the process of getting a refund only to find out they did not specify that there were no available cars to rent even though I PREPAID!!!

I planned a trip with my family so I bought these tickets back in 2019 for May 24, 2020, but was unable to go because of COVID. I called recently to reschedule and was told I should hear something in 72 hours and I haven't heard anything as of yet. A whole 2 weeks has passed, and I still haven’t heard or received an email from anyone confirming my change date and package upgrade to the Dolphin package.

I booked an rental car at the airport. I tried to book near my home but it came giving me only the airport location. I booked online and paid. I arrived to the airport and I was not able to get the rental car. The secure reservation has FLIGHT INFORMATION (Optional) and the rental car may require one or more personal documents 1- utility bill, 2- proof of insurance, 3- RETURN travel ticket from the drop off location. Nothing about a FLIGHT NUMBER!

Highly dissatisfied with TIcketsatWork. I booked a car through TAW and the funds were immediately taken from my debit card. I got to Thrifty to pick up the car and couldn’t get a car and missed my trip. Contacted TAW and they wouldn’t book a car with another company or give me a refund. Instead, I’m getting run around emails about contacting their partners and I’m out of $400. Very upsetting! I didn’t cancel my reservation so I shouldn’t be penalized for this. DO NOT USE!!!!

My entire first experience purchasing from them was an absolute nightmare. Their website would not accept my credit card. I tried over 12 times. Called them and the lady on the phone ran it another 10 times. It was a system error apparently. Finally over an hour later, the order went through (manually) for $1100 - and now here we are a week later and I still haven't received what I paid for and they're telling me they can't "re-send me" the Disney tickets. They were never sent in the first place. After further investigating, they're telling me the order actually never went through. Interestingly enough, it sure went through at my bank. How convenient. But of course, you guessed it - no refunds. So now I am out $1100 AND the Disney tickets I paid for. Stay away. The discounts are not worth the headache.

One of the reasons we use corporates benefit platform, is to help us secure the best deal AND to give us peace of mind. Well, that definitely is not the case with my experience. I am about to lose $800.00. I purchased Disneyland tickets for me and my family, total of 4 tickets, at around $800.00, and the TicketsatWork web site did a very lousy job detailing for which days the tickets would be valid. My tickets are not valid for days that I will not be in California, and I won't be able to use them. I called tickets at work but they said they cannot do anything, it's their policy. Am I just going to lose $800.00? This is just an awful experience. Don't use Tickets at Work, it might have worked well for others when everything goes right, but if you need their help, they just rely on their AMAZING policy!

I booked a rent a car from TAW, they confirmed the reservation at 10pm. I went to the location (Hertz) after 10 and they were closed. So they booked me at the time of closing(7am to 10pm). I was stuck with my 72year mother and 2 months old baby at IAH airport. Initially try calling 'em but TAW CLOSED, End up taking a taxi back from the terminal. Next day call Hertz, they said we have to call TAW. Called TAW and ask 'em if I can get the car at one of their local location where I was staying with a discount of a day I didn't received the car, Customer Serv Rep apologize and told me he have to cancel the earlier reservation first then he is gonna try to get me another vehicle. He sent me an email saying it would go as urgent and will be resolved or updated within 1 to 3 hours. Guess what? It's been 15 days and I am still getting runaround emails that they still working on it. I Paid $668 not $6 dollars for the car. IF I haven't been sent the confirmation for it.

I made a hotel reservation through Tickets At Work for June 26th, 2021. When I made the reservation I immediately received an email confirmation and the money was deducted from my bank account. When I arrived to the hotel after an 11 hour drive with my daughter there was no reservation made. I called Tickets at Work to be greeted by a rude customer service representative after waiting on hold for 30 minutes. She said they would have someone call the hotel. Long story short nobody ever called the hotel. There was only one room left and I had to pay AGAIN for a hotel room and the rate was higher. I have called multiple times with 30 min hold times and still nothing. Today is July 6th over a week later and I still have NOT received a refund. DO NOT WASTE YOUR MONEY and book with this company. I will stick with using AAA for discounts as I have done before and never had this happen.

On 7/3/21, I arrived at the Westin Grand Central NYC hotel to check into a room for 2 nights, which I have booked through Ticketsatwork several weeks ago. To our surprise, the hotel couldn't find the reservation. So the hotel and I tried to call the customer service at Ticketsatwork, but it took 1 hour for somebody to pick up. Then, after an agent picked up, she told me to call Ticketsatwork back in an hour because the agent told me that "the oversupplier confirmed the booking, but the processing hasn't been completed yet." I had already been waiting 2 hours in this hotel for the reservation to be processed, and I wasn't going to wait for another hour to get myself checked-in.

As I'm writing this I'm still on hold while stranded in Portland with my wife and seven month old. I reserved a car through TicketsAtWork to be picked up today, July 3rd, 2021 at 12 PM, however the Hertz rental store was close when I arrived (the last pick up according to Hertz is at 11:30 AM). After a 26 minute hold, I was told that my case needed to be escalated in order for a refund to be granted. The replacement rental they found for me was $40 more per day than what I had booked through the original listing and they refused to cover the difference. I cannot stress enough just how awful and inconvenient the experience has been.