TicketsatWork Reviews

Purchased tickets through TicketsatWork to "James Taylor with Bonnie Raitt" concert. When Bonnie Raitt was forced to cancel due to illness, I was unable to get a refund on my tickets even though the tickets were issued through Ticketmaster who were providing refunds to the original ticket purchaser. (I verified this by contacting Ticketmaster and providing the ticket order number to them.) TicketsatWork stated that their vendor, Preferred Access, had clearly stated that the tickets were a final sale (this is true) and were not interested in contacting Ticketmaster to ask for a refund or in refunding me. TicketsatWork supported their vendor in not taking care of their customer. Strongly recommend that everyone stay clear of this organization.

I bought theme park tickets from TicketsatWork. I like implement preferred. If I look at the other website they were a little bit cheaper but like on trustworthiness that's why we go for event with this website. And if they can provide more discount it would be like really appreciated. The agents were also very good and were cool so it was a good experience.

Tickets at work had credited 90% of my purchase price. I received a call from their Tickets at Work Quality Assurance Department. After reading my review and talking to him, they were able to credit back the 10% balance so I have been credited in full as well as receiving restaurant.com gift certificate. They did make it right.

I logged into TicketsatWork and knew what I was looking for so I was able to type in the hotel I wanted and the tickets directly to the search bar. It was super easy. It’s not the most intuitive website and there are better websites to use as far as helping you compare your options and prices, but overall, it's good. It’s better to know what you’re looking for. I ended up buying the hotel tickets online. I made reservations and felt that the hotel price was a really good deal.

It was my first time to purchase from TicketsAtWork and had a great experience. I got tickets for Universal and a hotel and it was smooth. They were clear about explaining everything. I saved money.

I purchased tickets for Busch Gardens in Tampa Bay and SeaWorld Orlando from TicketsatWork. I processed it online, and their website was simple. I've called their reps to help me with my purchase online and their service was good. The only thing is I wish the taxes came with the price I got when I first looked it up. The price I got for my tickets was $425. And I didn’t know there was tax and the tax was a lot. Still, TicketsatWork is good.

I've used TicketsatWork for the Disney's Blizzard Beach. This is my first time to use TicketsatWork and it worked out well. The tickets were ready in a couple of days and I picked them up at the Orlando office. It was reasonable. I would recommend TicketsatWork to others.

I got a movie ticket through TicketsatWork because I was given a discount. It was easy to navigate their website and they did an excellent job. Keep up the good work.

We bought 10 three-day tickets to Disney World from TicketsatWork. They had good rates. But we bought the tickets at different times since buying them all at once was costly. I bought eight under my name with my credit card, and the two under my wife's name. I had a problem with the two because I was using my wife's card and she hasn't changed her last name yet, so I had to call in to purchase them. But TicketsatWork made the process smooth and there were no issues. They answered any little questions I had and everything went smoothly. Then, all I had to do was just print out the thing. We walked up to where we purchased tickets out there, and they handed us our tickets, and we had fun. TicketsatWork made everything easy. I wanna plan another trip in the local Texas area and I’m gonna use them again to purchase tickets.

I made a hotel reservation and received two email messages from TicketsatWork just two days before travel (one day after the other) that my reservation was not confirmed and to contact customer service to resolve the booking. I called TicketsatWork and remained on hold for over two hours awaiting a customer service representative to take my call for a new reservation, but I was not able to get through. I called back several times, to include leaving my number for an automated callback but never received it. I also sent email responses and never received a response. Consequently, I had to book another hotel reservation outside of TicketsatWork one day before the trip which caused me to pay an inflated rate for the hotel stay. Ironically, on check-in day, I received an email notification from TicketsatWork that my reservation was confirmed; I was subsequently charged for the reservation.

I got musical tickets through TicketsatWork and I liked the good price. I got through the website and it was really good. The reps were super nice and they did a great job. Good experience.

I love TicketsAtWork. Purchasing was very easy and I saved $115. I wish we could do TicketsAtWork and pay at the hotel because once you pay it, my fear is that there's no cancellations because anything can happen. But it was a very good experience and I anticipate using them again. I recommended them to somebody at General Motors.

I purchased a Universal ticket through the TicketsatWork website. It was my first time doing it. It was easy to get through and understand what I had to do so I had no problem with purchasing the ticket and sending it to my email. It was easy to understand the process and the prices were there as well. You understood that within the printout. I recommend TicketsatWork to others.

I called TicketsAtWork and spoke to somebody to buy tickets for Universal Orlando. I had questions since I’ve never done it before. I wanted to make sure that I was covering the two parks and that I was doing it right. It was handled very professionally and also, the prices were reasonable.They were a little bit cheaper than buying the tickets at the park but it wasn't a huge discount. I would tell my friends that TicketsAtWork would be worth looking at. Sometimes, there are promotions that come up so that would be something to always check when you’re looking for the best price.

I needed movie tickets and called TicketsatWork. They then asked me what movie theater I wanted the ticket for and my information. Then they sent the ticket in my email. I just had to go to the movies and they'd take it off my phone. Their prices were great. After taxes, it basically falls into $10 per person which is better than getting the movie tickets from the movie spot itself. I’ve purchased from TicketsatWork for about six times so far and the quality of service has been pretty great. I also just found out that I could get hotel discounts and other tickets as well, so I would be looking forward to ordering other tickets. If you can get TicketsatWork, use it.

My wife's a teacher so she had some kind of benefits program. I went to the New Jersey Teachers' Association website about to order something. And then, I had to go through her benefits, put in her teacher's ID and that sent me either directly to TicketsatWork or the Plum Benefits and then Plum Benefits redirected me to Tickets at Work. Whatever the website is, it was my first time using it. And then, once I got into that, it was fairly easy and intuitive. You just put in how many tickets you want and the different packages popped up.

Thank you so much Pedro for helping me resolve this issue. He responded to me within 15 minutes of the review and helped me right away with such respect. I could not be more thankful. He truly cares about his customers.

I booked a hotel on 4/16 using TicketsatWork.com. Today I show up to the hotel and they tell me my reservation had been cancelled. I asked them why they didn't notify me. They said that because I used an agency the agency should have called me. I call TicketsatWork and they were clueless that my reservation had been cancelled. I go back to the hotel and they show me a print out that TicketsatWork uses hotelbeds.com to book reservations and it clearly showed that the hotel denied the reservation for today on 4/16 because they were already booked. TicketsatWork employees didn't even know that they used hotelbeds to book their reservations. FYI since I had to tell them.

After asking when my tickets would get to me before a Friday Raptors game, I was told they'd be processed 24-48 hours beforehand. I called them at 5 pm on the Friday to find out where they were, and heard back at around 7 pm; with the game start time at 7:30 pm in Toronto (over 1.5 hours away). The tickets "magically" processed into my account seconds after being on hold, and I was told they were processed far in advance so they would not refund my money, even though there was no way to see the event. I talked to two sets of managers, the last of which never called me back when she said she was going to. So I paid about $100 for tickets I couldn't even use. I will absolutely never use TicketsatWork in future, and will be sure to tell anyone I can about this experience; it feels like I've been cheated.

One of my colleagues knew that we were looking to do some theme parks and suggested that I check TicketsAtWork out. I bought tickets for Universal Studios in Orlando Florida, and the process was really easy. I didn’t have any troubles with the website in finding what I wanted to buy. And my only question was whether we have enough time because we wanted to buy the tickets that day and go to the park on the morning of the next day. And I didn’t know if they were going to be emailing me something but I wanted to make sure I was going to have them.

I was contacted within 24 hours by someone from TicketsatWork in regards to my experience. They had investigated the ticket prices for seats similar to mine & offered me some reimbursement to make up for the difference in price. The effort was appreciated. It's nice to see a company that cares about customer experience.

I bought four tickets for a Gray Line Tour Grand Canyon tour from TicketsatWork. Instead of doing it online, I called and got a really sweet young lady who split the order where I paid for two and the other lady paid for the other two. The rep did very well with that. TicketsatWork made the experience so easy and it was amazing. I've told everybody about it. Plus the price they offered was a really good price.

I bought some tickets from TicketsatWork for some shows in Vegas. I logged on to our portal because we get this service for free and made my purchase. But usually, I call them because it’s easier as I look for handicap seating for my wife. It’s easier to handle it when it’s person-to-person. I never had any issues with their reps. We get tickets from them once a year, twice at the most. TicketsatWork is great to use it and the tickets that I bought had great prices.

TicketsAtWork is a great service and it's easy to use. We purchased tickets for the Legoland Amusement Park and we booked a hotel. I did a quick comparison and it seemed that TicketsAtWork was cheaper than if I had gone out and booked it myself on another website. I found what I was looking for online at TicketsAtWork and then I called to ask questions before I made my purchase. Customer service was excellent. I asked the rep for other suggestions of things to do in Orlando and she was helpful. She gave us ideas on things to do and what was in the area and where we were looking at staying. Every time I wanted to book, I would ask for her. I’ve already talked to my co-workers about TicketsAtWork and told them they need to check them out before they book anything.

I have been calling TicketsatWork for days and I get no answer to my issue. It was a lot of money and I need an answer. I lost more than 350$ and I need to understand what happened and where is my refund it. TERRIBLE CUSTOMER SERVICE.

We used TicketsAtWork to purchase tickets for Busch Gardens Tampa and it was excellent. It was quick and easy on the phone and they did a great job. The rep told me about the park and all the stuff for my kids' ages so that I was set up with the tickets that we needed. She sent them to my email and made sure I got them before we hung up. She was very nice. I like their website, but when we were in Florida trying to get tickets off of it, I had to always call to get the tickets because I don’t have access to my work email from my personal phone. That was a little frustrating. But the prices they offered were fair. It's not crazy, but it was nice to get a little discount. It would be nice if we could set up a profile so that they’ll send us tickets that are interesting to us. That way, you only get the email that's got pertinent things that you might be interested in, instead of a whole wide variety. TicketsatWork is a great thing to utilize, especially if it’s offered through your work.

TicketsatWork is a scam. We were charged twice during our stay because they did not pay the hotel. If we had depended on that money for our trip, we would not have been able to do anything. They refused to pay the hotel the full amount we paid them and when I asked them to refund it, they said, “Ha, that is not going to happen.” They do NOT offer discount prices and it cost us over $100 more using their site than it would have just booking through the hotel. Please don’t go through this 3rd party site.

I went online at TicketsatWork and I found the Elton John tickets I was interested. I was going to order them online but what stopped me was the site didn’t tell me if the two seats I was going to order were next to each other. All it said was the row and two tickets. I didn’t want to order if they’re not so I called their number and talked to a girl. She checked everything and assured me that they were next to each other then she put the order through for me. She was awesome. Overall, TicketsatWork has better prices than what I’ve seen on some of the other sites like StubHub, and their fees are probably around the same which they could lower. Also, I’ve already told a few people that they should look at TicketsatWork.

Purchased Disneyland tickets yesterday, during purchase it says there is only e-ticket option and the “pickup” is 48 hours later. Hmm confusing. I thought pickup is for people picking up physical tickets. Now leaving for Disneyland tomorrow without tickets. Can’t reach them or cancel. Very annoyed with the whole thing. On what world does pickup mean email delivery? If I had known I would never had purchased.

I am happy to see that Tickets at work in taking my review and my concerns seriously. Today they worked towards resolving the issue.

I purchased Busch Gardens Florida tickets from TicketsatWork. The process of purchasing the tickets was fairly easy. I was gonna do it online through our company but that could take up to 48 hours. I ended up having to call them instead because I was going the following day and I needed it expedited quicker. Their price was fairly good and the quality of their service was great. It's highly likely that I would purchase from them again in the future if we go to any parks. Overall, it was a good experience with TicketsatWork. Others should look into it.

I am glad this issue got resolved so quickly and professionally! Now that I know how their site works, I will definitely use again!!

I bought the 1 day Disney and 1 day Universal - $25 restaurant card, advertised as $271 retail, with the understanding that I was getting a special 20% discount, I was charged $269+10% tax. No discount, and I paid $25 for the worthless restaurant card. I called 800-331-6483 and waiting 30 minutes to talk to someone, they wanted to charge a 10% cancellation fee. Very disappointed with TicketsatWork, I will never use them again.

I bought some tickets for Universal from TicketsatWork. I had questions that couldn’t clearly be answered online so I ended up calling them and they were very helpful. The quality of service they gave was very high. However, their online site was less-than-stellar and wasn’t entirely clear. Also, their list prices were higher than if I bought directly from Universal, but their discount prices were lower. I'd tell friends that TicketsatWork can be worthwhile. They just have to do their research.

My employer told me that TicketsatWork offers a discount to our company, and I got an excellent discount for the event that I booked. And it was something new to me and I found it very helpful and awesome. I was able to register with the department assistant, and TicketsatWork's website was user-friendly to me. Also, the representative on their end was very helpful, nice, and patient. They sent me everything electronically, and I was able to print the tickets. I would recommend TicketsAtWork. They’re excellent.

TicketsatWork called me immediately after seeing my review, which I posted less than 24 hours ago! The representative listened to my original call and apologized for the gentleman's tone and how he treated the issue. The original representative did not explain what a preferred access ticket is and didn't offer any resolution to my issue. A TicketsatWork representative called me, explained everything in great detail and refunded me the price difference of $42. I will continue to refer people to use Ticketsatwork, but will explain that these are re-seller tickets and not tickets purchased from the original venue like when we purchase Dorney Park Tickets from Ticketsatwork. Thank you for fixing this issue for me so quickly and making me feel like an appreciated customer!

I purchased tickets at TicketsatWork for the Busch Gardens and for Sea World. I started to purchase tickets online, but then I spoke with a representative and the quality of service was great. The website was easy to use and the prices of their tickets were reasonable. Everything went well and I would recommend TicketsatWork.

TicketsatWork (T@W) is a service my company uses and I have had an experience from hell. Ordering the tickets was easy enough and relatively painless. I selected to pick up the tickets at the park so I wouldn't have to print anything and bring with me. I received my confirmation email and a separate email saying I had to print my gift certificates first, and I did, and then nothing more was addressed. I spent a total of 75 minutes on the phone trying to reach ANYONE and no answer. I was told at the park that Disney no longer works with T@W and I had to print the tickets before coming. They advised to call again while in line and after 25 minutes hung up again. I was able to get in because the supervisor I was dealing with gave me comp tickets.

I work for a large Fortune 500 company that offers employee perks via TicketsatWork, first time buying through this feature and must say was let down. Purchased my tickets to Disneyland and received a confirmation email and email containing information for $25 restaurant gift certificate immediately, but no Disneyland tickets. Online it states could take 24 to 48 hours to process despite it being an “e-ticket”. 48 hours comes around with no tickets... so first phone call with a 40-minute hold time I get a rep who puts me on hold so she can check with the “ticketing” department. Surprise she advises me I should receive them tonight via email. Another 24 hours goes by with no tickets... this is my second phone call and although I called shortly after they opened up customer service hours I’m still on hold for over a half hour.

I bought movie tickets from TicketsatWork and the process went great. I've done it several times over the years, and I either do them online or I get assistance from someone on the phone. Their service is excellent. Their website is very user-friendly and it is a very helpful tool when I'm here at work and I need to get something for my family to do in the evenings or when I look at trips. And my other co-workers said that they have purchased trips and they really liked what they got. The prices are very good, too. And I don't have to worry about paying a high price. If I wanna go to a 3D movie, it would be a couple of dollars to $5 extra, which is not bad.

This was my first purchase from TicketsAtWork and I am really disappointed with the customer service and their policies. I purchased this pass on the day of visiting New York and there were no terms and conditions mentioned on the website before purchase. I got all the information with terms only after purchasing the pass. Website has standard terms and condition which says all sales final and no refunds. I tried to visit couple of destination which I decided to visit in my 2 days visit and, some of them were closing early on the day or completely closed due to private event.

I called TicketsatWork because I had a question about the Disney tickets and the quality of customer service was very good. The reps walked me through and they were able to answer my question, then they went ahead and placed my order, and I purchased the Disney tickets. These were about the same price as AAA, but I was also purchasing a hotel reservation through TicketsatWork so I did it at the same time. That was the only time that I purchased tickets through TicketsatWork but I have booked a hotel reservation through them before.

I literally stayed up an extra hour to personally set up an account here and type out how disappointed I am with this company. I booked a hotel using their site a few weeks ago and, now that some plans have changed, I wanted to shorten the stay by one day. I called as soon as I found out about my situation. First call, 20 min no answer, second call (11 pm at night) after another 20 min, no answer. I called again twice today, another 20 min each, no answer... To my dismay, even my email didn’t get a response! I’ve been reading some comments stating the same situation and like hell are they gonna charge me $25 to cancel when I can cancel for free using the hotel website, had I not been drunk, high, or stupid enough to use such a worthless and shameful company to book my hotel.

I bought Universal Studios tickets for Florida from TicketsatWork. And instead of doing it online, I ended up calling and doing it over the phone. I asked a question to make sure that I was getting the right thing. I was confused by the $25 restaurant gift certificate where I thought it was for the place at Universal but it was for the Orlando area. TicketsatWork is a good site, and I’m very satisfied with my experience.

This was my first bad experience with TicketsatWork. Booked a hotel on Sunday night for that upcoming Thursday. Got a confirmation number/email and thought I was good to go. On Wednesday afternoon I got an email saying the reservation didn’t go through... an email! Called (waited 40 mins for a rep to pick up) and the lady was completely unhelpful. Bottom line, the city was 100% booked by Wednesday, and I had to cancel our family vacation. IF YOU DON'T HAVE THE ROOM, DON'T ALLOW ME TO BOOK IT! A phone call would have been nice. What if I didn’t see the email and showed up to the hotel?? Service center offered me nothing to compensate, and I don’t expect this complaint will go anywhere either. Be careful booking hotels through this site.

I called TicketsatWork and told them I work for Schlumberger and I had my badge, and they were able to quote me on five tickets. They explained to me what time they open and what I’ll have access to. And it sounded great so I bought some Legoland Florida tickets, and they walked me through buying them. The first person that I talked to was very informative. I couldn’t buy the tickets then because I was on the road. So then when I got home, I called back and spoke with another representative. Both representatives were very helpful. TicketsatWork is a good deal.

I booked a hotel for July 4th-July 6th. I was charged $531.50 for the hotel stay and received an email to confirm my booking. The next day, I received an email saying that TicketsatWork would be unable to fulfill my hotel stay "due to high volume of bookings." I attempted to call TicketsatWork and left a callback number. I never received a callback. The email stated that if TicketsatWork did not hear from me within 48 hours, they would refund me and it would be reflected on my statement within 3-5 business days. It has been 10 business days since TicketsatWork should've refunded me, and I have received no refund. I have tried calling, no response. Meanwhile, I have received several emails about this unfulfilled order, but you guys are impossible to get a hold of. I've emailed you back and still haven't heard anything. This is ridiculous, I want my money back.

Gave my girlfriend my card to purchase tickets to Universal Studios and a reservation for a hotel. They took our money and failed to inform us the age limit to check in was 21 and she is 20. I'm currently on hold for customer service to have the reservation put in my name since I'm 21 but the hold time is about 1 - 2 hours (not exaggerating). It's been 72 hours and they said they already changed the name but the hotel has not confirmed it. The hotel is treating us like crap because it was bought through a third party so good customer service would be them calling the hotel with you on the line to help you fix and explain the issue.

At first I thought I would save a lot of money but in reality I only saved a few dollars. I hate it they charged sales tax while at SeaWorld online they only charge service fee and it's a flat rate of $5.99. I bought a ticket worth $150 and the taxes and fees were $20.81. TicketsatWork same ticket costed me 170.81 while if I get it from SeaWorld website I'll be paying $174.98. Meaning you only save a less than $5.

I purchased a three-day pass at Disney from TicketsatWork and I had a good experience with them. I made the purchase both online and by phone. But, since it was the same day, I called and they were able to help me. Their customer service was good. I told my friends about TicketsatWork and I told them if they want it, they could go there, and my friends were happy.

I called TicketsAtWork and talked to a representative to get tickets for Universal Orlando. It was my third time to purchase from them and their price is cheaper than the tickets offered at the regular places. They provide very good service, and the only problem that I had was when they told me that I should be able to scan the ticket at the kiosk but it did not work. But there was a person at the kiosk area so they were able to get it in.

I booked a Disney Package thinking it was a good deal - Disney ticket with $25 Planet Hollywood Gift Card. Turns out this was a complete waste of money. The Disney tickets were cheaper online and I received 6 different Planet Hollywood e certificates, which can only be used by me, one per visit, and only during lunchtime. We are on a 4 day trip, two of them being all day Disney. How am I supposed to use 6 different gift certificates during lunch in that time frame? None of these regulations were mentioned prior to me purchasing this package. After being on the phone for over two hours, the TicketsatWork rep said she was able to do anything for me and the package was nonrefundable. After talking with Planet Hollywood, they can't do anything because "that's the package you purchased." I am furious and almost at the point of tears. Instead of trying to save money on this trip for my child's birthday, I just wasted an extra $150!

This is the third day of trying to reach their customer service and after 30 minutes have given up again. Purchased tickets for next Monday's Nats vs Braves baseball game and still have not received them yet. I was just looking for an update when we might receive them since the game is only 4 days out. While on hold the other day the following message came on about putting in your number so they could call you back when your place in line came up. I put my number in but no one ever called me back... So I'm giving TicketsatWork a big fat F for their inability to answer incoming phone calls from their customers.

The process of purchasing Disney tickets from TicketsatWork was good. However, I ended up calling in because I didn't quite understand everything before I purchased $1,500 worth of tickets. The lady who was on the phone helped me and she was really good with it. She walked me through the process. I've also used their website to buy other tickets. However, when I'm buying tickets to events, like the way I bought tickets to the Harlem Globetrotters for my grandson, the site didn't let me see where the seats were. So, I was blindly walking into it. Instead, I'd like to know where I'd be sitting in advance.

I made a reservation at Hotel San Remo from April 9-12 but a family emergency came up so I have to checkout a day early and so I decided to call 1-800-331-6483 to change the checkout date and let’s just say I’ve been on hold for more than 4 HOURS! This is ridiculous. Just letting you guys know y’all suck.

I made a room reservation for La Quinta Inn through TicketsatWork.com. After finding out the pool was closed, I called the hotel to cancel. I searched my receipt and confirmation emails to find any contact information or instructions on how to cancel, but their contact information is not included on the purchase receipts. The hotel assured me I would not be charged for the canceled reservation. Several days later, my credit card still showed a charge. I requested a call from the TicketsatWork, and after 2 hours, they called. They said if they can independently confirm the hotel did indeed cancel, I will still be charged a $25 cancellation fee. I did not recall agreeing to this prior to my purchase.

I've booked a hotel through TicketsatWork before and had no problem, so decided to use them again for my trip to New York in May. Everything went great, got the hotel confirmation e-mail like they said I should. Due to reviews I've read where people book hotels through TAW, but end up discovering they don't actually have a booked room, I decided to check on the hotel's website using the confirmation number they gave me. Now, when I insert the number on the official website it says my confirmation number is wrong.

I got my tickets for A Bronx Tale: The Musical from TicketsatWork. I ordered online and called to confirm. It was a pretty decent experience. Their rep answered all of my questions. Also the price is remarkable. That same ticket would have been around 130 but I saw that out there on my company website the tickets were $40.

Want to pay more for Disney tickets and get no customer service thru employer's Perks at Work site which, in turn, sent me to the TicketsAtWork site... Where I purchased 7 tickets for 2 days at Disney... Surprise, you cannot order JUST the WDW tickets, they come bundled with a $25 discount for Planet Hollywood. Ok. We all can go there for dinner one night. NOT! First off, the actual cost of the tickets is actually $169 HIGHER than of the Disney site. Oh, but we get 7 of $25 certificates to eat out... Wrong, can one use ONE per party, per table, and only before 5 pm. Even though they state they are available 365 days a year, repeated calls with wait times, too long for anyone to hold for, is ridiculous...

I called TicketsatWork to get tickets for Disney World. The prices were fine and I had a great experience with their rep. It was fast and efficient, and I got my tickets. We had fun at Disney World, and I recommended TicketsatWork to my son.

I placed an order for Disneyland tickets on Friday realizing "it can take up to 48 hours" to receive. I wish I had checked these reviews first as here I am beyond the 48 hours and on hold for 30 minutes (so far) trying to get an assurance that I will get my tickets today. I also sent an email on Friday, to which I have had no response. My family gets on a flight to Anaheim tomorrow, and the last thing we want to do on our first day of vacation is worry about whether we will have our tickets.

I paid for a hotel reservation. They have charged my credit card. I get off my flight and call the hotel to check in early only to find out they have no record of my reservation! I have been on hold with TicketsatWork for over an hour and also left my call back number and I have not received a call back number yet.

I’ve used TicketsatWork multiple times and it was a good experience. I purchased from them six times this year and they had a good deal. I also spoke to their rep once and it was great.

Tickets at work came through. They reached out to me directly today and did apologize for the situation and extended time and effort it took to get a team member on the phone. They refunded cost we incurred for our room charges because we could not get someone on the phone all week until today and the cost per night had increased. I do appreciate their effort and will give them a second chance for travel we have planned in the future.

My wife purchased tickets to Disney through your site. We waited the initial timeframe of 24-48 hours to get the confirmation email, along with the attached tickets. We have now reached out a total of 8 times collectively, with a combined wait time of over 5 hours on the phone... We have yet to speak to a single representative, and have tried contacting your company via Phone, multiple emails, and even Twitter. We are going to be on our way to the park tomorrow morning (Friday-March 30th) and we still do not have our E-tickets to be able to get in... Why won't anyone answer a phone call, email, or tweet? What kind of business that has been around for nearly 20 years and prides themselves on helping people save money can't respond to anything!?

I recently bought lift tickets for skiing from TicketsAtWork. I've purchased from them twice and the process is usually pretty straightforward. I just call them and there's a little bit of wait time but I just do the callback and they call me whenever they're free. So it's perfect. Their customer service team has been great and they email the tickets immediately. By the time we were done with getting it all setup and we were still on the phone, I already have the email of the tickets.

Writing this on March 29, 2018 3:50PM PST right after my call with Janice? Just like other reviews I have read, I have the same problem and did not received my Disneyland tickets for Los Angeles, CA. I contacted Ticketsatwork.com number 800-331-6483 4 times! My 4th try while being on hold for 1 hr a rep finally pick up. If I can recall her name, her name is JANICE? She asked for my first name and ask how can she help me? I told her that I order my Disneyland tickets yesterday and I have not received it. She said it takes 24-48 hours with attitude, so I told her I am leaving on Friday to Disneyland and then she told me I SHOULD HAVE KNOWN it takes 24-48 hours, after she ask for my confirmation #...and guess what HANG UP ON ME!

I ordered Disneyland tickets and still haven't received them. I called 20 times but all I get to hear is the stupid music. Complete lack of quality customer support. This kind of service is absolutely unacceptable for saving $50-$60 off the full ticket rates. The 48hr wait is also pretty lame. I would never recommend anyone from buying Disneyland tickets from here again.

If you are buying a ticket from this website make sure you are buying a couple of months away from the show or your planned visit to the theme park. 48 hours after the ticket was purchased, they took the money from your bank right away and the tickets are still not yet sent to me via email. You call the customer service and NO ONE will pick up and need to get a call back if you want to speak with them. I think it's not worth the savings of a few change if you are going to experience this fear that you might not get the tickets on time!!! I will definitely inform my HR about this.

I heard from someone within 24 hours of leaving my review! He was very nice and my problem was immediately resolved!

I just started using TicketsAtWork and I've booked hotels, like Best Western, a handful of times this year. I would tell others to use them too. They have good deals and it’s super easy to book. The last time was a couple of weekends ago and I go through my work to book 'cause I get a discount through Boeing. It worked out good. I prefer to do it online which is easier. I don't have to talk to people. I have gone through the website a couple of times and I only called in to split the payment one time. The customer service is really nice. Every time I've called, they have been very helpful and they double-check their work. It goes very smoothly. The prices are really good too. And if I booked through the hotels' websites, they would be drastically different. I may not have that exclusive offer, that extra 20% off.

Trip is in 2 days. No hotel confirmation after a week. I have been on hold for 2 hours waiting for a customer service agent to talk to me. I reserved a hotel room at CoCoKey resort in Orlando for a trip I am taking with my girlfriend and her son on 3/30. I booked the hotel a week and a half ago. I received an initial email confirmation showing me my card had been charged and that they will email me my hotel confirmation shortly. I called the hotel this morning and they have no records or reservations under my name. I am freaking out now thinking that I am not able to book this particular hotel and I am out the money I paid. I am unsatisfied with the way they are currently operating. There should be no reason for a 2 hour wait time.

The problem has been solved, after paying further because a room didn’t go through with the initial rate in which we booked. I understand you may be busy at this time, but there should be better management in place to help with times like these to prevent having upset customers. The first person that talked to me was a great help. The second person sent us the emails that weren’t sent and then hung up. No formal good bye. Just hung up after I was on hold waiting. Thank you for fixing the situation, but please strive to do better as a company. You’re working with other companies, especially ones that value customer service.

TicketsatWork is a JOKE! I purchased tickets outside of Disney thinking I’d get my tickets right away! Not!!! They take “2-3 days” to arrive!! I need my money back. No one answers the phone and I've been on hold for 1 hour! I'm highly dissatisfied! This whole experience has been horrible. I can't believe corporate companies associate themselves with this scam! I need my money back since I already purchased them at the gate while I've been on hold for 1 hour!!! If I don't receive my money back, I'll be filing a chargeback and a complaint with BBB! Ridiculous.

I purchased a Broadway show and Disneyland tickets from TicketsatWork. Their prices were good. I purchased the tickets both online and over the phone, and the process was easy. Their reps were very helpful and very knowledgeable about the different shows, the tickets, and seating in the theatre. I've done going through TicketsatWork versus going on my own. There were certain Broadway shows wherein I can’t pick the exact seat, just the section. Since I was paying the amount of money I was paying for that show, I wanted to know the exact seat that I was gonna be in. So, I ended up buying it all by myself. That’s not for all the shows though. Nonetheless, I recommend TicketsatWork.

I purchased 4 Disneyworld tickets through the TicketsatWork website. After getting the confirmation order I have waited for more than 48 hours but the tickets have not been emailed yet. I called their customer service twice. Waited for an hour each time before giving up. There is no useful information in the FAQ about e-tickets and their customer service hotline is pathetic.

I received the wrong ticket and tried to contact customer service. I was on hold for more than an hour and opted to leave me call back number. I did not receive a call back and now I am out about $200 for a crappy show, just because I wanted to save a few bucks.

I bought tickets to Cirque du Soleil from TicketsatWork. I also booked the hotel and then the hurricane came, so I had to have a refund, but everything was processed very well. So I have been happy with them. I purchase maybe four times a year, and I have tried purchasing online and over the phone, and either way is fine. I called on the phone because I wanted to see if there were different seats as I wanted something different, and it was fine. The website is easy to follow, too. Their prices are great, and I like having the discounts, so that is why I use them.

I recently signed my company up to use your site. I wanted to first try it out for myself to see if everything was on the up and up. Good thing I did. I book a room for a business trip and got there to no room. Then waited in the lobby on the phone with your contact centre for 3 hours and missed 1 very important meeting. Things happen. I get that. My issue is that I spoke with 3 different managers because I wanted an explanation. Why did this happen and what assurances do I have that my staff will not go through a similar issue.

I booked a hotel and received a confirmation from ticketsatwork.com that I was booked and nothing else needed to be done. Then they send me an email that they couldn't actually book my room and to call them for other options. So, I call and I'm on hold for an hour before someone actually answers and he gives me my options which were get a refund or find another hotel. Finding another hotel wasn't an option as the rest of my group was already booked and confirmed at this hotel (through the hotel website). TicketsatWork said it would take them 5-7 days to refund my money. WHY WOULD YOU TAKE MY MONEY IF YOU DIDN'T ACTUALLY BOOK THE ROOM??!!!

A lot of our co-workers use Tickets at Work. It's nice to get good information on what we're looking for. We went to Disney in Orlando and purchasing the tickets was nice and easy. I called to get numbers first, and then called back once I could confirm the pricing they sent. Their prices were five bucks lower than what everybody else had. I've talked to three different people 'cause I've called three times, and they were all great. Everyone was respectful, they answered questions and was able to get everything done. They told us to print the tickets and keep them, and they walked us through how the tickets would come through.

I purchased tickets on 02/08/18 to see a Cirque du Soleil Michael Jackson show in Las Vegas this coming Monday have not received my tickets. I have tried calling the customer service line but have never gotten through to someone and not received a call back. I have also emailed and not received a response. I am concerned that I will not be able to attend the show I spent over $200 on. I would either like a refund or my tickets before the show Monday, 03/26/18. I will never use this company again, the worst customer service I have ever experienced.

I purchased two NBA games tickets Wizards at Bulls on April 1 on February 18, 2018 and until now I have not received any tickets yet. The site have debited my account already. I tried calling their phone number but was put on hold for 45 mins, 35 minutes and last one was 50 minutes. Left my phone number also but no return call was made. Tickets were non refundable so I don't know if me and my dad can go. The game is on April 1. I hope they give us tickets before them. Really bad customer service. The problem is this was being advertised as a site to buy tickets and events at work. I will file a complaint with them for getting me to buy on this website. Please help me get my tickets delivered.

I booked a hotel with them for Orlando Florida. They sent me an email a week later that they overbooked me. It took me about 2 hours to get a hold of someone. The representative then booked me for another hotel. A couple of days later I called the hotel and they said that they don’t have my reservation. I am panicking. My vacation to Disney is in about a week and I am not sure if I am going to get a hotel. This has been the worst customer service experience I have received in my life.

Yes, the matter has been resolved. Thank you very much for responding so promptly.

I've had the worst experience ever!! I reserved a hotel room on Monday for a team member from TicketsatWork. This and had to change the reservation due to an error... When I called on Tuesday, I was on hold for over an hour, left my number on their call back tool and no one returned my call. I called back on Wednesday and was on hold for over an hour again. I finally got someone on the line and was told I had to hang up and call the hotel myself and speak to a manager to see if they would refund the room charge. I spoke to the Hotel customer care and was told that someone would get back to me in 48 hours and this didn't happen either, so I called the hotel back and finally spoke to a manager today who stated they would cancel the room without penalty and they would just have to hear from TicketsatWork.

I accidentally booked a hotel and park tickets to Disney World through TicketsatWork. I am identifying this as a fraudulent charge since I, myself, did not make this purchase. We were browsing vacations on our family computer and left the tabs open to go back later on. I then received an email that reservations were made and realized someone must have accidentally clicked on this site.

I ordered Disney World tickets a few days ago and never received the e-tickets. I need them to make FastPass reservations today. I called and called (14 times!) and all I ever get is hold music. I entered my phone number for a callback and they never called back. They won't respond to my emails and won't answer their phones. I just want my e-tickets so I can make my FastPass reservations. The lack of customer service or response is completely unacceptable and I should have paid the extra $50 and bought the tickets straight from Disney. I will never use their service again, and I'm contacting our HR department to see if we can end our corporate agreement with them. I RECOMMEND THAT YOU NEVER USE TICKETSATWORK. THEY WON'T ANSWER THE PHONE, THEY WON'T RESPOND TO EMAILS.

I called the hotel I booked and they said they didn’t have my reservation. I immediately called TicketsatWork customer service and was on hold for an hour. They finally answer the phone only to tell me that they have my booking but I won’t get a room until a week before my reservation date! They can’t hold rooms. What the hell is that! I paid for the room!!! I want my room now confirmed with an actual confirmation number for the hotel! If not I want a refund ASAP so I can book a different room with an actual confirmation! It's fricken Disneyland! Hotels get sold out! I am so unhappy. I better get my room! Who does business like this! Crap is what it is!

We were on vacation and we wanted to go skiing, so I called Tickets at Work. The person who handled my case was fantastic. I’ve never been through anything like this before, and she guided me through all of it. She was very helpful. I was extremely happy with the process. Now, every time we go to do something, I have to put a rule on my email so everything I get from Tickets at Work goes right to my wife, so she can scroll through things we want to use their service again. I absolutely recommend them. I do it to all of my employees who work for FedEx as well.

As I am sitting here I have been on hold for over an hour... What type of business thinks that is okay? This is the second day I have tried to get someone on the phone. Yesterday I let the phone sit for 2 hours before I finally had to hang up. I am getting ready to leave on my vacation and am scared that I will have issues, and getting them on the phone at the theme park will be not worth it. Not sure that I will buy from them again. The discount wasn't worth my time on the phone. Update: They just responded...1 1/4 hours. So sad.

Purchased concert tickets 3 weeks ago, the concert is in a couple days and I have still not received the tickets. I have been on hold for almost an hour today. 45 minutes yesterday - left my phone number and did not receive a callback. The receipt said I would have received them by the 03/19/2018. Starting to get worried...

I bought tickets for PAW Patrol - Live for my niece for tomorrow morning. I have yet to receive my tickets. I fear that I will have to disappoint my niece who is very excited. I called yesterday and was on hold for 2 hours. I tried the callback option and haven't received a phone call. I tried the callback option again this morning and still haven't received a phone call. I have been on hold for an hour already while at work. The tickets should have been delivered 24-48 hours before. It shouldn't be so much of a hassle to get tickets that I paid for weeks ago.

Do not do business with this company! I bought tickets through their website on 3/15/2018. I was emailed my receipt and the money was taken out of my account immediately. The receipt said I would receive my tickets in a separate email, but it never came. I’ve sent numerous emails, all of which go unanswered, I’ve called their customer service line only to sit on hold for over an hour and no one ever takes the call. My next step is to call my bank and see if they can give me my money back since I never received the tickets that I paid for. All this to save a few bucks? No thanks! I had to cancel my trip because of this company and their non-existent ‘customer service’. I just hope I’m not out the over $200 that I spent for the tickets!

My work offers Tickets at Work as an employee discount so I use it. The website is great and very easy to use. There was a lady that helped me purchase the tickets and she was very knowledgeable and professional. I'm definitely utilizing them again for my future purchases.

I called their customer service right at 830 eastern and was able to talk to someone fairly quickly. I would advise everyone to try and call first thing or right before they close. I am waiting on a refund now.

We booked tickets to Disneyworld and a nearby hotel recently. Due to an unexpected medical condition of one of my family members, we will likely be unable to use the tickets/hotel reservation. I've been trying to call TicketsatWork for days without success (over an hour on hold each time, leaving my number, etc.) to see what my options are at this point in time. Very poor customer service. In addition, when you do reserve, they send an email confirming that a purchase was made but with no ID# or confirmation number for easy reference.

I purchased 4 Park Hopper tickets for Disney World through TicketsatWork and have been waiting patiently for the e-ticket delivery after receiving my order confirmation. I've spent nearly $2000 and have not received my tickets. Now, after reading multiple reviews of this happening to other customers, I am VERY concerned to say the least. I have left my callback number on their customer care line and have heard nothing. How is this even a possibility?? Please fix this! I am trying to get a family vacation organized and save a few dollars along the way. I am disappointed that my workplace that offered this deal hasn't warned us.

I called TicketsatWork and told them that I wanted some movie tickets. They asked me from what company I work for and I told them. It was great and very helpful with the representative. She emailed the tickets to me. And I'm able to show the tickets at the movie theater from my phone. Ticketsatwork is super great. I purchase from them about three times a year. The ticket prices were excellent and very low.

I have been calling the TicketsatWork phoneline for 3 days with no answer. On hold over an hour. I have 15 people in town for NBA game. Purchased tickets 6 weeks ago. Game nowhere. No tickets. EMAIL TICKETS. How’s it possible not to email the tickets on time. A joke of an organization. Awful -The Worst I’ve ever Experienced.

Dane from TAW reached out to me after I posted my review. He quickly resolved my reservation issue with the exact reservation I initially scheduled, plus some. Thank you, Dane for explaining the situation and helping me have one less worry.

This is my first time using the website. My husband and I compared our pricing options in between Universal, Legoland and Disney in Orlando and we settled on Disney. My daughter's spring break starts next week and we wanted to surprise her by taking her to Disney for a day and thought the $25 Planet Hollywood gift card was a great compliment for the Disney tickets. I placed the order, paid and received two emails. One was an order confirmation for the Disney tickets that stated they would be an eTicket. The second email with the vouchers for Planet Hollywood. I was concerned because I had not received the eTickets for Disney, I was hoping to link them to my Disney app so I could reserve FastPasses now.

I bought luau tickets and while we were in Hawaii the luau was cancelled due to weather. They told me to contact TAW for a refund. I tried calling and was on hold for 2 hours! I had to hang up finally. I have emailed them about 4 times now and it's been a week with no response. I don't know what else to do!

My experience with TicketsatWork worked perfectly. We bought Disney Park passes from them, which I did online. At one point, I did call to ask if the tickets were going to be able to transfer to our MagicBands. I just made sure that they were convertible and indeed they were, and they worked perfectly. We go to Disney almost every year so I would absolutely use them again in the future. When you buy four, you get the fifth park for free. And that's very close to $100 savings. When I had to call that representative, she was extremely thorough and reassured me everything was gonna be fine. And if I had any problem, I could call her back.

I made a reservation with tickets at work, saved me 75 dollars from the hotel site, come to find out it's booked thru Priceline (so I could've gotten the same price with them). I had a family emergency and had to cancel, I called, waited an hour and 36 minutes. Finally someone answered, I told them my situation and 'they canceled the reservation and waived the cancellation fee'. One week later and I have not received the funds back in my account or a cancellation email. I am currently on hold again to get the status (2 hours and 30 minutes so far). The 75 dollars saving is not worth it. I will never use this again.

I ordered two tickets for events on consecutive days. They were supposed to email me e-tickets for both events. They only emailed me the ticket for the second event. Now it's the day of the first event, only 3 hours prior to the start and I've not received the ticket yet. I've been on hold with them for 1.5 hours, which is ridiculous. I'm certain that I'm going to have to miss this event due to their negligence. I'm so upset right now.

My niece and I work for Vanderbilt in Nashville and there was a discount. It was a family event thing and she gave me the information. I bought the tickets from TicketsAtWork for me and my two sons and it worked out great. We were able to get two days’ worth of passes for it. We all went to Busch Gardens and we were going to go to SeaWorld but we didn’t have enough time.

I booked a hotel through TicketsatWork, the hotel did not look how it said it looks on the internet. I called multiple times to get my money back. The manager of the hotel didn’t want to give me my money back. I drove 4 hours for a funeral. TicketsatWork said they don’t know if they can refund me. The comforter was nasty and the room was nasty.

I bought Animal Kingdom tickets and I stayed at a resort in Orlando as a package deal. It was the best experience of my life. I called Tickets at Work and they did a good job of helping me out. They were real friendly and helpful. The rep helped me out more than me doing it online. I normally go to the website if there's a reference and then I would call, and I always get better results when I speak with somebody.

We are due to go to Disney World in 4 days. Ordered our tickets through TicketsatWork over a month ago. Received an email with “THIS IS NOT A TICKET” for an order confirmation but have yet to receive any actual tickets. I’ve called every day for a solid two weeks to be on hold for an hour or more and still not speak to anyone to get this resolved. The deal is not worth the headache. The only thing I have left to do is buy our tickets directly from Disney and dispute the charge from TicketsatWork with our bank.

Omg... I'm having a panic attack. I spent $2000.00 on tickets to Disney World on March the 15th. I still have not received my tickets. After reading the reviews I'm afraid I may not. I tried to call but continued to get the same message as all the others. I need these tickets before April 1st. I've bought from TicketsatWork before with no issues in the past so I didn't check for the reviews first but I should have. I've been on hold for 2 hours now and left my phone number also. Don't know what I'm going to do if I have to repurchase these a different way. Don't think I will ever use these people again.

I bought 2 California Disneyland ticket on March 14. It says it will deliver electronically in 24-48 hours. It's already more than 48 hours nothing. I've called many times no answer for like 2 hours and then I left a call back number and waited for almost 40 minutes. Decided to take shower because it was taking so long then I saw one missed call. So I called again for several times still no answer. I even emailed them and still nothing. We are just on family vacation for only 5 days in LA so I'm hoping to get the ticket today or else my $439 will be a waste. Very disappointing. I'm hoping to get my refund because it's more than 48 hours.

Tried to make a hotel reservation through TicketsatWork. Received the confirmation but not the actual reservation. I’ve called and stayed on the line waiting for over an hour TWICE and wasn’t able to get through, tried call back feature, tried emailing... Nothing. It’s the day of the reservation and at this point don’t know what to do.

I purchased 2 tickets of Disneyland 1 day park hopper tickets through TicketsatWork. Website indicated it will be delivered in 48 hours. 48 hours passed but I don’t have tickets yet. I am at the Disneyland now and planning to go tomorrow. I called customer services and have been holding 50 min so far. Looking at others’ reviews it seems I will be getting the same situations with those people...at the Disneyland with no tickets. It’s not worth saving small money and get such hassles at precious vacation time. I will never use TicketsatWork. I want my money back if I ended up buying another pair of tickets tomorrow morning which is 9 hours away from now.

I purchased a hotel stay in Feb. Two weeks later I found cheaper rates with the same hotel. I call to cancel. This in itself is a nightmare. You sit on the phone for hours and when you finally get fed up, you ask for the callback option. They tell you you’ll receive a call within an hour. Lies. The first time it was 5 hours later! And I missed the call so you have to do the same nonsense all over again. Days later I was able to cancel with a very rude employee. They told me I would have my money in 5-7 business days. I’m on week two and my money has yet to be returned. I call and call and they say the same thing. I’m about to file a fraud claim! THIS PLACE IS A RIPOFF.

We were planning a trip to New Orleans and we booked 2 rooms for 2 nights. We called to cancel one of the rooms as the people we were meeting there cannot attend. We were told no cancellations or refunds. Had we booked with the Hotel directly, they would cancel and refund as requested. The TicketsatWork prices were just slightly lower than the hotel directly, now I'm regretting having used the service. Nowhere during the purchasing process did it say no cancellations or refunds. Very disappointed.

I used TicketsAtWork for the first time when I purchased tickets for Disney World and I would tell others to definitely use it. I have the app on the phone and I was watching the prices. And theirs were definitely lower than the other prices that I found for Disney World. TicketsAtWork gave us the savings and purchasing the tickets was simple. I just put in how many I needed and it worked fine. When I spoke to a representative to make sure what would happen if I didn't receive the tickets for some reason or if something went wrong, they were helpful and they answered my questions on how it would be handled. The service was really good and I was real pleased with it.

The money was finally returned to my bank account a week later. Sadly it was after our trip and finances were tight. Not sure how I feel about them pulling the money before they can guarantee a room. Especially since i stayed in the same hotel that they claimed was sold out and unavailable. Looks like I'll be booking rooms elsewhere.

Thanks to the awesome help from Quality Assurance, we were able to resolve the issue.

We were going to Universal Studios in Florida and I went online to find the pricing at TicketsAtWork. The website was easy to use and it gave me all the information. But because I had never been to the park before, I wanted to make sure that I was getting the right ticket. I felt that I'd be more comfortable if I could ask questions and speak to someone so I ended up calling the number and making the purchase over the phone. And the representative was able to walk me through the different options based on what we were trying to do.

My husband and I decided to plan a Disneyland trip for my birthday... I purchased 2, 1-day 1-park tickets through TicketsatWork, and received a confirmation email as well as my eGift cards for restaraunt.com that were included, but it is now Thursday afternoon and no Disney tickets? I have tried on and off all day, spending a total of 3-4 hrs on hold trying to speak to someone to see if my tickets will be emailed or what we need to do at the park to retrieve them. It’s very frustrating and at this point I wish I had spent the extra $$$ per ticket and purchased through Disney.

Tried to sign up as this is offered through my workplace (Children's Hospital of Orange County). Was unable to complete my registration as the field to confirm my personal password as gray and I could not key anything in it.

I used TicketsatWork for a hotel booking and had to cancel, I have called the customer service line multiple times, I'm no stranger to holding on the phone but 2 hours is ridiculous, I used the callback feature and never received a return call. I would like to resolve the matter but it's hard when all I get is an automated system.

My girlfriend ordered tickets to see the Anaheim Ducks and waited until the day to get the tickets Via email. The game came and the tickets never arrived. Now she's out $300 for a game we never saw. She's been on the phone for an hour and no one is picking up. Totally unacceptable. Now all we're trying to do is get her money back.

I wish I booked on Expedia. I had plans that were canceled then sat on hold for an hour. I work a lot and I'm unable to sit around on the phone. I tried to email but did not receive a response. I never imagined it would be so difficult to cancel something the day after booking. All just to save 3 dollars compared to Expedia. Not worth it.

I'm from Texas and I'm currently in California for spring break. I bought 3 Disneyland tickets from TicketsatWork. We drive all the way to the Disneyland and they tell us they can't find my tickets, that I have to call customer service. Just like anybody else here, it's impossible to reach them. They put you on hold forever, I choose the option for a callback. Hours later no email or callback. I wish I would have seen this reviews before spending over $500 on this webpage. So if you're trying to buy tickets I'm pretty sure you can find a more reliable website and save a lot of time and disappointments. The $25 gift card is definitely not worth it in my opinion.

For a few days now have not had any success canceling my hotel reservation. My boyfriend and I have been trying to cancel our hotel reservation since Friday. My boyfriend called and selected the callback option and no one called him. I tried on Monday looking on the website for emails to contact and I sent three emails and have not heard back. Yesterday I called at 10AM and was on hold for 1 hour and no one answered, I finally selected the callback option and someone called me at 2:30PM. They said my boyfriend needed to be on the phone for a few minutes since the reservation is under his name.

I received a phone call from a supervisor from Tickets at Work. Mr. ** admitted to me that "There is no excuse for having to wait that long to get help." My Disneyland tickets were sent to me and I'm grateful for Consumer Affairs for helping me get the company's attention. I remain uncertain whether I'll use Tickets at Work again, regardless of the 50 dollar gift card they sent to me in the mail.

I was buying four three-day adult passes for Walt Disney World in Florida from TicketsAtWork and their website was confusing. I called them and the rep I talked to was really good. I happened to come upon a little sale that was going on in the 1st of the year and I had a couple of questions about it. I live in the area so I know some of the little pitfalls and gotchas that could happen at Walt Disney World. So, he was able to clear that up for me and the rest of the process was very simple. The tickets I got were a bit cheaper than what I planned to get my kids and grandkids for Christmas. It was even better than the gate prices. I looked at what Disney would offer the same tickets for and I saved about 15%. I almost got pretty close to get four tickets for the price of three. So, it worked out very nicely. I'd tell my friends to give TicketsAtWork a try.

The company contacted me and I explained my concerns with the theater tickets they issued to me for the Lion King. After looking into the matter they call me back a day later and my issue regarding the theater tickets was resolved and I am satisfied with the outcome.

I recently purchased tickets for Disney World through TicketsatWork, which was a mistake in many ways. One, the tickets are cheaper than at the gate yes, but every hotel/gift shop/gas station has Disney tickets for much cheaper than $287 per person. Two, we were told the tickets would deliver to my email no later than 24 hours after the transaction was posted. Well, they have my $1200 but I have no tickets. Now I am in my hotel in Orlando with no tickets to Disney for tomorrow. I tried calling customer service and no luck. I have been on hold for an hour and a half on one phone and 30 on another. I will be speaking to my HR about this. We should not be associating and promoting a company such as this.

I spoke with a representative from TicketsatWork requesting a change of date for an existing hotel booking with Courtyard Marriot in San Diego. I requested a change 9 days prior to the confirmed initial booking, BUT unfortunately they are not able to change my dates AT ALL; not even with a fee. I just lost $405.00 and there is nothing TicketsatWork is willing to do, but tell me "sorry, yes you lost your money". Why even offer the service if you are not flexible to work with people. NO STARS to this company. Be careful when you book hotels with TicketsatWork, unrealistic. Also, it took more than two hours to get in touch with a representative.

I bought tickets for Knott's Berry Farm AND Universal Studios and NEVER received my tickets. My family vacation is in 2 weeks and we are flying out to California! My kids are super excited about our trip. I have called customer service probably over 10 times now, waiting on hold for up to 2 hours and also left my callback number numerous times. I have not received a callback or spoke to a customer service rep. This is day 5 that I have tried getting in contact with someone. I do NOT want to be that mom to break her kids heart because this so called company is not doing their job right! These tickets were not cheap!!! I am a VERY DISAPPOINTED CUSTOMER! And I will NOT use them again!

I purchased Disneyland tickets and was advised on the website that the tickets would be e-tickets. So emailed to me. I never received them so I called and sat on hold for an hour... Still no response.

I made a reservation a week ago for a hotel. I have called the hotel to confirm my reservation and they have no record of it and said my confirmation number doesn't even start with the right number. I have been trying to contact TicketsatWork and cannot get through and they have not called me back.

I was contacted shortly after I posted this review and got everything taken care of. The customer service skills were amazing. The lady I spoke with on the phone was extremely nice.

Tickets were emailed and I was contacted by phone shortly after posting on consumer affairs. Thankfully all was done quickly and on time for my son to be able to attend the game for his Birthday! It would have been nice if I was able to reach costumer service over the phone and avoid the stressful day. Thanks again for the quick respond.

I am very please I must say with the urgency of this company in regards to getting my matter resolved! The representative that I spoke with was very pleasant and gave me as many options in reference to refund etc. due to the hotel being overbooked I was able to use the funds and transfer to another hotel nearby which was great because this is a busy weekend in Savannah and their were very few options left! I also received a call from the QA team and was rewarded for my troubles! Thank you all so much! I look forward to doing business again!

I bought 7 Disney World Tickets for one day on my cruise. I called TicketsatWork and the representative stated that their benefit was that each ticket comes with a $25 good voucher. TicketsatWork prices were a little more than at the door so I decided to get because with 6 kids the vouchers would save me money. After I paid I received the vouchers and they said on it only one voucher can be used per party/table. I called TicketsatWork and Derby the representative stated that their solution was sit at all different tables... that is not an acceptable solution because a 6 and a 3 yr old can't sit at a table by themselves.

We worked through the confusion and I feel pretty good about using TicketsAtWork in the future. Their customer service is superb (once you’re able to reach them)!!

I have been buying tickets from Tickets at Work for two years. Recently I bought three tickets for Busch Gardens. I really needed those tickets for the same day and the online system does not allow that, so I called on February to buy the tickets and to have them available the same day. The rep was able to get everything done for me and it was quick. This year they have the Fun Card of Busch Gardens, and that was really good. The prices on Universal are not quite special, but it depends on what you are buying and from who. I always suggest to my friends to use the page and I also help them through the website if they don’t know how to use it.

The company called today and spoke with my father. We are completely satisfied after speaking with someone. The associate that called my father was empathetic, and offered a satisfactory resolution. It shouldn’t have taken all of this time and effort to finally reach someone; this is the reason for the four star review.

Thank you for calling me personally to resolve my issue. Got my tickets and gift cards via email. Another happy customer here! Worries no more!!! Good job!

I am waiting for my refund from a cancellation. I booked a room, the money was immediately deducted. I was told I'd receive my refund after 5-7 business days. It has been longer. I can't get through and have been on hold for hours. I've left my number, no callback and no response to my emails either! I just want to get my money back for a service I never received and I can't get ahold of anyone. They took my money, didn't deliver and now I am waiting to get it back!

I was able to speak to someone today. Very polite was able to get my hotel cancelled with no problems. Thanks.

I've never been on hold for 2 hours (plus 19 minutes) waiting on someone to answer a Customer Service line. Pretty unacceptable. Paid $178 for a one night hotel stay and I'm still waiting for my confirmation "with attachment." I called the hotel and there is no record of my name or my reservation. I'm concerned, because I need that EMAIL to check in to my room. If I can't get a hold of anyone and even if I give my number for a callback (which I've done 5 times today) and no one has called me back, how can I be helped!? A very, very frustrated concerned customer.

We bought Disney World tickets and TicketsatWork was pretty good and so were their prices. We went with other family members that did not get tickets from TicketsatWork and the prices were very comparable. I ended up calling the number instead of doing it online because it didn’t have as much information as what I would like to see. We did a three-day Park Hopper and it didn’t say what that meant, like how many days is that good for. So, I went to the Disney site and looked that up. I wanted to make sure what I was purchasing from the TicketsatWork was the same logistically.

On 2/23/18 I purchased a two-day pass for Disney World. On 2/26 I called and asked to cancel due to purchasing the wrong tickets. I was sent a confirmation email on 2/27 that refund was approved. After calling several times and being put on hold for 45 minutes or more they told me it would take 5-7 business days to receive my refund. I have emailed, called and left my number several times and every time I am being told it will take 5-7 days to refund. It is now 3/12 and I still have received no refund, and have sent two additional emails with no response.

I booked a hotel through TAW on 3/5/18 for the Hilton at Sea World in Orlando. They have already taken the almost $1800.00 for the room so I assumed I was good to go. Something told me to call because I never got a confirmation from the hotel. I called today and was on hold for over an hour so decided to ask for a callback, this was around 3 pm and I just got a call back around 8:30 pm. I asked about my reservation and I was told the rooms were overbooked. I can totally get understand that can happen. What I don’t get is why no one ever called to tell me? They offered to find me another room but I declined.

Had a question about tickets I ordered, was upset about wait time. Trying to get through on the phone. A gentleman named Pedro called me back the next morning and handled the situation even better than I expected.

After six plus hours I received a call back and the person that helped me said that it had not yet been 48 hours since I placed my order. He did however place me on hold and when he came back he told me he was able to get my tickets and emailed them to me. I will only upgrade this to two stars based on the fact that the person that helped me was helpful. He told me there was a reason why it took an unacceptable amount of time to call me back but that he wasn’t going to go into it or make excuses. I still do not think I will use this service in the future because a six hour wait to speak with a customer service representative is unacceptable.

Update: One of their refs, Pedro, reached out to resolve issue immediately - apologized for the original delay in contact and made sure that everything at the hotel was taken care of. While the original experience left me a little nervous about reserving the hotel through them, the follow up was quick and thorough and handled extremely well.

I purchased tickets on Friday for a special occasion. Unfortunately I tried to reach customer service because the wrong ticket was purchased with no avail. I tried calling their customer service department and immediately they stated on the recording how they were not going to get to my call anytime soon. Then the recording asks if you would like to receive a callback, after TWO HOURS OF HOLDING I opted to get a callback because I had other thing going on the last day. I HAD A BAD FEELING ABOUT DOING THAT TOO. Here we are 3 days later, NO CALLBACK HAPPENED. I've emailed the three different time with no response either. I've tried all ways of communication with them and they do not respond at all! Very disappointing because this website was suggested through the company I work for. I would have expected better standards for this company. Seems like they're trying to take my money and run...

I placed 4 order on March 4, 2018 for our hotel stays in New York and DC area. We booked rooms for 05/12, 05/13, 05/14, 05/15. Due to some family emergency we wanted to cancel the hotel bookings. We contacted the TicketsatWork by phone the next day on March 5th, waited in queue for an hour and gave the callback option. We waited for 3 days and got no response. I have left my number to be called back so I don't lose my place in line and I have not been called back. We are trying to reach them for the last 3 days and no luck. It is proving very difficult to even talk to somebody. I would really just like to have contact with someone to cancel my bookings. I have sent an email as well with all the order numbers and TicketsatWork confirmation numbers. I need someone to contact me ASAP!

I bought a lot from TicketsAtWork. I just use it in Oahu in Hawaii and used the one in Vegas too. It was really easy to purchase tickets. You just pick what you want from their website and then there’s a lot of options so it’s really good. I really like it. Plus their reps were really pleasant. They’re really helpful and they really give me what I want especially when they booked the one in Vegas. I think it’s a really good idea to give the employee a good discount. A little something goes a long way. Something is better than nothing. I always use TicketsatWork. It’s a really great program and people should use it all the time.

Thank you for resolving the issue.

I booked and paid in full a hotel in Vegas for a very important wedding. I was told I would receive a confirmation email and the hotel would know about my reservation. I called the hotel directly and they had no records of my booking. I tried to contact customer service and was on hold for a total of 2 hours with being hung up on. And never received a call back when I was told twice I would receive one. I am so unpleased and if I don't get this straightened out immediately I'm not going to have a place to stay while there. And everything else is paid. This is in unacceptable. (Currently still on hold for a total of 45 mins on this call.)

First attempt using a corporate perk. Absolutely not worth the effort. Ordered movie vouchers 24 hours in advance which were never sent until finally back-dooring customer service after over 8 hours of attempted contact time just for movie tickets. This was just for movie tickets. I am glad that I wasn't trying to book anything of value. Stay Away!

It was a good idea to come to Consumer Affairs. The next morning after posting my review I was contacted. The representative was sincere and helped me resolved my issue.

I am literally sitting out in the rain because the tickets that were supposed to be held at the Universal Studios Hollywood kiosk don't exist. I came from halfway across the country to come to Universal Studios only to be told that they don't have the tickets reserved for us because TicketsatWork is a third party company. I've been on hold with TAW for 2 hours with no response and now I am not sure if I should leave and be out the $600 or wait out here while it's pouring down and see if someone will answer. I am pretty sure I will not see a refund on this.

I still have not received my tickets. My event is tonight, and I've traveled all the way to Las Vegas to attend! I've been on hold for assistance for over 2 hours, and have not yet received a call back from when I attempted that from another phone. No response to my email. These tickets cost me over $1000!

This company is advertised through my place of employment. I bought Miguel tickets for 178.00 for the March 9, 2018 show at Royal Oak Music Theatre. When I received the tickets via email, I was already concerned because the tickets said 40.00 on each of them but I paid $178.00. I tried calling and asked for a callback, no call. When we arrived at the venue, they said our tickets wouldn't scan. We went to the box office they said that the tickets were fake. We were told that we hadn't been the first ones to buy tickets from "TicketsatWork" That were fake. They asked us to leave as if I hadn't spent almost 200.00.

After writing a review on this site, I was contacted by an agent from the company. I'm glad we were able to reach a solution, but it was unfortunate that it only happened after a review was written.

At first I had to go to TicketsatWork website, which was given to me. It was easy for the most part but they asked for some kind of verification code by my company, as proof that I’m an employee of a supporting company and I had to call because I didn’t know what that was. And then I spoke to a young lady who guided me throughout the whole process. She helped me purchase my ticket, sent me email confirmation then it was pretty much simple. I had a very good experience.