TicketsatWork Reviews

I made a reservation by phone for a Fab Deluxe Room at a hotel in Las Vegas NV. There were 3 rates presented at various prices. I usually stay at the less expensive room, however since it was my wife's birthday the agent suggested the more expensive which would be nicer. At the hotel they advised me there was only one Fab Deluxe room regardless what price I paid. Therefore I paid the highest price plus an upgrading price for a better room. I originally chose TicketsAtWork because I was quoted a price of $504.82 for the stay. The hotel quoted a price of $540.00. However, the confirmation showed an additional charge of $106.08 for a hotel recovery fee. The hotel was not aware of any fee except for a Resort Fee which I paid. On return I called and was advise this was the travel agency fee, so the room ended up costing $610.90 plus about $140.00 for an upgrade. What a deal! I hope this prevents this happening to someone else.

The firm I work for, steered me to Tickets At Work. In August 2013, I ordered 8 Cinemark Theatre (movie) tickets & a Lion King on Broadway ticket. The Lion King ticket ($118) was printable so it did not need to be mailed. When I saw the play in late September, the ticket I was given at the box office showed a price of $112 including all taxes & fees so there was a difference of $6, no big deal. The 8 movies tickets (8 x $7.50=$60) were shipped to me by UPS with a shipping/handling fee of $8.95; that's a 15% charge for shipping/handling! I mean couldn't they just put them in an envelope and mail them by the USPS for 47 cents? I receive gift cards in the mail all the time worth far more the these movie tickets! It's Tickets At Work's way of inflating their profit! Besides that on top of $6 & $8.95, I was assessed another $17.29 for "taxes & fees" or 14.7% on the $178.00 subtotal! If you're still following me, that's a grand total of $32.24 on a face value of $172 of tickets or 18.7% for "shipping/handling" of 8 movie tickets & "other taxes & fees." Sounds pretty expensive to me & literally wipes out any savings by using this company! I will not use them again!

I see that they are adding their own personal taxes and fees. I was about to purchase 2 adult and 1 child 4-day pass to Disneyland with a magic morning. I found that it cost over $53 in fees. So my total went from $758 to over $811. When I went onto the DLand website to purchase them directly, the taxes and fees are built into the price of the ticket. So would you like to know what my grand savings would have been if I had went through TAW? $23.73, that's it. It's not even enough to purchase a meal for three at Baja Fresh. Certainly not worth the stress and disappointment of worrying if they would screw up my entire family vacation... I have noticed that customer service is either non-existent or they operate in opposite world.

The company has addressed my issue and I'm happy with the resolution. I will continue to buy tickets from them.

I purchased tickets through Tickets at Work for the Las Vegas Cirque Du Soleil Mystere show on July 6. My confirmation showed July 6, but when I showed up to the box office, the date had been input in their computer as July 16 by Tickets at Work. The show was sold out, so the box office had to call Tickets At Work and confirm the issue with them before providing us with seats. This took an hour to resolve, at which point we missed the beginning of the show. They seated us in the very side section of the theater in Category 2 seats, for which I still have to tickets they printed at the box office.

"Tickets At Work" lies. I purchased 8 Disneyland tickets (2-day and 3-day). I didn't do the math before I told the lady that I would purchase them. After getting off the phone and doing the math, I realized that I was charged $88.22 for Florida taxes and handling fees! Disneyland is in California, and I live in California. Why am I paying Florida taxes? The website is deceiving. I thought that I was getting a discount. I will never use "Tickets At Work" again. I might have still purchased the tickets, but don't lie to me by telling me that I am getting a discount when I am not.

When I booked hotel, I selected MGM Grand because they were offering $75.00 credit to my stay for drinks or dining. I called the same night and the girl at the receptionist advised me to call directly to Tickets@work, so I did. When I talked to the rep at tickets@work, she informed me it was a coupon book. It’s the same coupon book anyone can get once you check in at hotel. I clarified and advised it was on the website. I convinced 2 other friends to book with me because of that special. The representative said it’s what it is. I told her I would handle when I got back and she agreed. I submitted complaint to Mauricio ** (manager of planning) and his response was "because I chose to handle after my vacation", nothing can be done. I advised, if anyone is on vacation, why would they waste their time disputing what the agent had said and while on the phone with agent in Vegas, there was no changing mind. She’s firm on what she was saying. I’ve sent several emails to Mauricio and no response. I’m upset at the reason and this is 100% false advertisement.

Entertainment Benefits / 8472 Palm Parkway, Orlando - Deceptive website. The last paragraph was in dark bold lettering. Bold letters indicates tickets to Mummies of the World exhibit. Asterisk indicates ticket was only for the exhibit - general admissions excluded. I thought I was purchasing tickets to the exhibition. I suspect the website will be removed soon.

I recently used TicketsAtWork for purchasing several Go Miami Cards for $336.98. The final purchase price included tax, and service fee was not much of a savings from some public website purchases. The worst part is on cancellation. We had a medical emergency. My son got appendicitis on the day of departure (we live in California). He was admitted to the hospital right away and had surgery next day. We had to cancel the trip to Miami as the winter break was too short for make-up. While I had no problem talking to other travel agencies to re-arrange the booking or getting refund, I had a huge trouble talking to TicketsAtWork on the cancellation, refund, transfer or change of voucher (voucher only valid for 3 months).

I reserved and pre-paid for a room at the Wyndham Bonnet Creek through TicketsAtWork.com. When I arrived at the hotel to check-in (at 2:00am!), the hotel stated there was no record of our reservation. Of course, I was furious with the hotel because ticketsatwork.com sent me a confirmation number for the stay. Well, the hotel stated that the confirmation number was nothing similar to what they issue to guests. The Bonnet Creek called other Wyndham locations and no one had anything listed for my family. I was so upset because I was forced to fork over even more money so my family will have a place to stay for the night. This was the worst experience I've ever had!

Tickets At Work has horrible customer service! We ordered Universal Orlando tickets trusting that we would get a discount but found the same tickets for less money on the Universal site. The scam is that they save you over the gate price! They also have a 4-hour waiting period for e-tickets. Second bigger issue - we ordered e-tickets and were told when we called it would take 24-48 hours to get them shipped. To any other person, shipping tickets would apply to tickets mailed but they have a rule that says it takes 4 hours to get the e-ticket. That is never stated on any terms and conditions! When we asked, we first were hung up on. Then we were given a supervisor that just kept repeating that the terms and conditions state 24-48 hours, but we should get them in 4 hours. Where is that stated anywhere?

Unethical returns and exchange policy - I purchased four 2-day Universal Studios theme park tickets. I was able to use one of the days, which was on a Thursday. Later in the evening, I learned there was a tropical storm heading directly for the Orlando area in the next day or so. I wasn't going to put my family in harm's way and take them to a theme park in the middle of a tropical storm. When I got home to Miami on Sunday, I emailed the company and asked for a refund of the unused portion of my tickets - which was $211.09. I also emailed them the news report detailing the tropical storm and its severity. They replied and stated they had a no refund, no exchange policy! I disputed the charge with Bank of America and the company waited over 60 days to respond to the dispute. I now have invalid them park tickets because they expired after 60 days. I never gave any consent to the policy and wasn't even aware of it. What kind of company has a no return and no exchange policy?

Do not use! They charge $25 cancellation fee for hotel. We booked a hotel in Vegas for 4 nights a couple of weeks ago through TicketsAtWork. When we went to check for prices today, it was $100 cheaper. Of course, we wanted to take advantage of the deal. Natalie from customer service said she couldn't do price adjustment and that we had to cancel the hotel and book it again. Note, Kayak and Orbitz have exactly the same deal and free cancellation policy. After my pleas, she was unsympathetic and kept saying "Sorry, it's impossible." I cancelled the reservation and wrote an email to their customer service. I am never booking through them again! I am advising my company to stop advertising their service with our employees.

After forwarding my review from October 11 to the TAW customer service email, I received a reply. They did right by me after some arm twisting. I had to spend several frustrating hours getting my money back. I am still dissatisfied, but no longer angry.

These guys are awful. Here's our story (hope you're ready to read): We arrived at the Holiday Inn Waikiki Beachcomber Hotel at 8:50 am expecting our bus to arrive at 9 am to pick us up as scheduled; the Polynesian Adventure Tours bus didn't pull up to the hotel until almost 9:30 am. When it did, the driver wasn't even sure if my wife and I were going to be allowed on the bus and had to call in to make sure we actually had paid for the tour ("They're not organized," I thought - already a bad sign). The bus we got on took us to another half-full bus a few blocks away to the east, and the driver told us to get on that bus instead; once we got on the 2nd bus, the driver informed us that the guy who is supposed to be narrating our drive to Pearl Harbor (an employee named "Buddy") had not shown up for work, so we drove in silence to the Pearl Harbor Visitor's Center (Strike one).

I purchased tickets for Universal Studios Hollywood, but actually wanted tickets for Universal in Orlando. I didn't realize my mistake until my arrival. Because the tickets were for the wrong location, they were not accepted, and I had to re-purchase all 5 tickets. The Universal Orlando employee instructed me to contact Tickets at Work to get my refund. When I contacted Tickets at Work, they refused to refund my money, insinuating I was stupid for not realizing my error. (I'm paraphrasing.) When I asked if that was it, the TAW employee responded: "That's it." Very rude and unsympathetic! I will never do business with Tickets at Work again, neither will my co-workers.

My wife and I got Cirque tickets for our anniversary. The show got cancelled and after some runaround with Cirque, I was told to contact Tickets At Work (TAW) directly for a refund, as it was the original purchaser. The first lady (after long holds) told me that only re-issues were offered with a deadline of October 7 (four days ago). I asked to speak with her supervisor and was connected to Carlos. He admitted that he had previously dealt with a couple of issues for that show. He claims that his behind-the-scenes contacts at Cirque informed him that refunds were not available. He refused to give me any contact information for his behind-the-scenes people, just the 1-800 number that I had already used (and was told that TAW would be able to refund me). So I asked to speak to Carlos's supervisor. He admitted he had one that was not there and refused to give me a name. So buyer beware, lousy policies and customer service.

Nothing in the emails sent nor the confirmation page indicated that my tickets would be emailed to me. Yet, when I called the agent who answered the phone, she acted like I interrupted her. This company deserves to go under. In this day and age, there should be no tolerance for such awful service.

In May, I ordered 2 Disney annual passes for $374.00 each. I live over 300 miles from Disney and when we arrived today, September 16, for the week and went to guest relations, we were shocked to learn that one of the tickets had already been redeemed. I opened the envelope at guest services and the certificates are in numerical order as listed on my receipt. Guest services could do nothing except give us a phone number for ticket research to contact tomorrow. They suggested to us that Tickets at Work sold one of my tickets twice. This is very frustrating.

Not consumer-friendly: Never buy tickets from here! I couldn't use the second day from my 2-day base ticket for Universal Studio because of tropical storm Isaac. They refused to issue me the partial refund! This website is very anti-consumer, and the discount is minimal. It's not worth it.

I tried to order tickets for a group including myself and family - 8 adult tickets and 3 children tickets. Their web page failed to show a confirmation message stating that the transaction went through. I called the 1800 number they post for help. The customer service rep told me there was no pending transaction and that no purchase had been made. I closed out the webpage and opened my bank website. My e-statement showed that no payment had been made. I was using a debit card. 4 days later, the transaction went through. I didn't receive my email conformation until the fifth day. I called and told them the problem. They could care less and told me there was nothing they were willing to do to help. Do not buy from this company! There are other sites available to get discount tickets that won't rip you off or deny a refund for an error that was their fault.

I ordered two tickets for Six Flags Water Park, NJ from TicketsAtWork through my work place in June 2012. I never received any email replies or post mails after three weeks of waiting. I called their 1-800 number and got a reply that they never received my order online. One month later, I found out that my card was charged for $70.90. When I called the same 1-800 number again, Marcus said he couldn't find any record from his process computer, but he liked to get more information from me. Then later on he claimed the finding of my purchase for Disney theme parks which I never did order online. After finishing my story, he passed the phone to his supervisor, Carlo, who gave me a very interesting explanation that my e-tickets got spammed by my email carrier, America Online; therefore, I didn't receive my tickets. I asked him to provide a proof and he said he could not and refused a refund.

I purchased tickets to Aquarium of the Bay and meant to purchase Aquarium of the Pacific. Even though Aquarium of the Pacific tickets were more expensive, they were unable to accommodate the exchange. Overall, their savings are not worth their strict "no returns/no exchanges" policy. You are better off getting discounts through other sources and not being tied to their return policy.

We wanted to cancel our reservations at Best Western Lake Buena Vista Hotel in Orlando, FL from 4/20/2012 - 2/23/2012. We tried to complete this task on 4/15/2012. After speaking with several representatives, I finally spoke with a Sherry who state we must give 8 days’ notice to cancel. Then she refused to give me her supervisor’s name. She stated she does not have a boss.

I purchased tickets a week ago for a trip I'm taking next month to New York. When I printed the tickets to the Empire State Building and a city ride NY tour, I noticed in really fine print an expiration date of March 31, 2012. I purchased the tickets on March 12, 2012. Why would a company sell tickets that expire so soon? I called the company and thought maybe there was something they could do, considering I spent $800 on tickets. A manager by the named Lori ** said there was nothing they could do about it. Thanks a lot! Next time I plan my trip, I will be purchasing my tickets somewhere else. Buyer, beware! Give your business somewhere else.

If this is a bit incoherent, it's because I just got off the phone with TicketsAtWork.com and I am livid! I bought tickets to Disneyland on their website. The first card I entered kept giving me an error message that the information was incorrect. I re-entered the number, the name, and the date, but nothing worked. I could not advance to the confirmation page (you know, where you click the button to "confirm order”). I used a different card and it went through to the confirmation page without any trouble and I got my confirmation email and e-ticket.

I purchased tickets for Disneyland to spend family time in spring with my family. Unfortunately, we had a family emergency and were unable to go. We called to either receive a refund or modify the date. We were told no refund and cannot modify date. We asked to get our tickets mailed to us. We were advised we could not get tickets mailed to us that we would need to go out of state to California to pick up the tickets. Unfortunately, we are unable to do so. So we lost $615 half our rent expense. I feel extremely dissatisfied with their customer service and angry that there are no options for customers who receive unexpected news or emergencies.

I was less than impress with Tickets at Work. Their ineptitude cost my family not only the tickets I tried to buy online from them for Universal Studios Hollywood but also having to buy duplicate tickets when we showed up and the event didn't have our information.

I just came home from my event, Cirque du Soleil, purchased through Tickets At Work and I actually have a good experience to report. I received my eticket confirmation the night before the performance - though this had me a little worried, the customer service rep informed me that it would probably come via email in the evening. The instructions were clear and I had to print the etickets and provide them to the box office at CDS.

I bought two tickets to visit the Empire State Building Observatory on 1/06/2010 and when I arrived there, there was no tickets. They instructed me on the website to show the email that I received, although it didn't work, I couldn't enter the building. I tried to cancel the payment trough Visa, but the operator from Tickets at Work did not cancel. So I paid and I couldn't enter the building. This company is a shame!

I purchased Las Vegas show tickets and had realized within moments that I had selected the wrong date. I immediately called customer service and advised that I had made this mistake and was willing to accept a fee for changing the date because it was my mistake. The show tickets were purchased a month in advance and within minutes of the order and there was nothing they could do and now I am out $250. This company is not willing to work with the customer and very rude. I had to go out and buy another set of tickets which were close to 300 dollars, because this company has no room to work with their customers at all.

I purchased dinner show tickets and was told immediately after the purchase to call the number on the back of the tickets to make reservations. They have no available reservations during the time period that we are on vacation so we asked the manager to cancel the transaction five minutes after the purchase. He says he cannot and will not. Tickets cost $238.99 and they have no reservations to offer us while we are in Orlando on vacation. This company is a scam!