TicketsatWork Reviews

I recently signed my company up to use your site. I wanted to first try it out for myself to see if everything was on the up and up. Good thing I did. I book a room for a business trip and got there to no room. Then waited in the lobby on the phone with your contact centre for 3 hours and missed 1 very important meeting. Things happen. I get that. My issue is that I spoke with 3 different managers because I wanted an explanation. Why did this happen and what assurances do I have that my staff will not go through a similar issue.

I booked a hotel and received a confirmation from ticketsatwork.com that I was booked and nothing else needed to be done. Then they send me an email that they couldn't actually book my room and to call them for other options. So, I call and I'm on hold for an hour before someone actually answers and he gives me my options which were get a refund or find another hotel. Finding another hotel wasn't an option as the rest of my group was already booked and confirmed at this hotel (through the hotel website). TicketsatWork said it would take them 5-7 days to refund my money. WHY WOULD YOU TAKE MY MONEY IF YOU DIDN'T ACTUALLY BOOK THE ROOM??!!!

A lot of our co-workers use Tickets at Work. It's nice to get good information on what we're looking for. We went to Disney in Orlando and purchasing the tickets was nice and easy. I called to get numbers first, and then called back once I could confirm the pricing they sent. Their prices were five bucks lower than what everybody else had. I've talked to three different people 'cause I've called three times, and they were all great. Everyone was respectful, they answered questions and was able to get everything done. They told us to print the tickets and keep them, and they walked us through how the tickets would come through.

I purchased tickets on 02/08/18 to see a Cirque du Soleil Michael Jackson show in Las Vegas this coming Monday have not received my tickets. I have tried calling the customer service line but have never gotten through to someone and not received a call back. I have also emailed and not received a response. I am concerned that I will not be able to attend the show I spent over $200 on. I would either like a refund or my tickets before the show Monday, 03/26/18. I will never use this company again, the worst customer service I have ever experienced.

I purchased two NBA games tickets Wizards at Bulls on April 1 on February 18, 2018 and until now I have not received any tickets yet. The site have debited my account already. I tried calling their phone number but was put on hold for 45 mins, 35 minutes and last one was 50 minutes. Left my phone number also but no return call was made. Tickets were non refundable so I don't know if me and my dad can go. The game is on April 1. I hope they give us tickets before them. Really bad customer service. The problem is this was being advertised as a site to buy tickets and events at work. I will file a complaint with them for getting me to buy on this website. Please help me get my tickets delivered.

I booked a hotel with them for Orlando Florida. They sent me an email a week later that they overbooked me. It took me about 2 hours to get a hold of someone. The representative then booked me for another hotel. A couple of days later I called the hotel and they said that they don’t have my reservation. I am panicking. My vacation to Disney is in about a week and I am not sure if I am going to get a hotel. This has been the worst customer service experience I have received in my life.

Yes, the matter has been resolved. Thank you very much for responding so promptly.

I've had the worst experience ever!! I reserved a hotel room on Monday for a team member from TicketsatWork. This and had to change the reservation due to an error... When I called on Tuesday, I was on hold for over an hour, left my number on their call back tool and no one returned my call. I called back on Wednesday and was on hold for over an hour again. I finally got someone on the line and was told I had to hang up and call the hotel myself and speak to a manager to see if they would refund the room charge. I spoke to the Hotel customer care and was told that someone would get back to me in 48 hours and this didn't happen either, so I called the hotel back and finally spoke to a manager today who stated they would cancel the room without penalty and they would just have to hear from TicketsatWork.

I accidentally booked a hotel and park tickets to Disney World through TicketsatWork. I am identifying this as a fraudulent charge since I, myself, did not make this purchase. We were browsing vacations on our family computer and left the tabs open to go back later on. I then received an email that reservations were made and realized someone must have accidentally clicked on this site.

I ordered Disney World tickets a few days ago and never received the e-tickets. I need them to make FastPass reservations today. I called and called (14 times!) and all I ever get is hold music. I entered my phone number for a callback and they never called back. They won't respond to my emails and won't answer their phones. I just want my e-tickets so I can make my FastPass reservations. The lack of customer service or response is completely unacceptable and I should have paid the extra $50 and bought the tickets straight from Disney. I will never use their service again, and I'm contacting our HR department to see if we can end our corporate agreement with them. I RECOMMEND THAT YOU NEVER USE TICKETSATWORK. THEY WON'T ANSWER THE PHONE, THEY WON'T RESPOND TO EMAILS.

I called the hotel I booked and they said they didn’t have my reservation. I immediately called TicketsatWork customer service and was on hold for an hour. They finally answer the phone only to tell me that they have my booking but I won’t get a room until a week before my reservation date! They can’t hold rooms. What the hell is that! I paid for the room!!! I want my room now confirmed with an actual confirmation number for the hotel! If not I want a refund ASAP so I can book a different room with an actual confirmation! It's fricken Disneyland! Hotels get sold out! I am so unhappy. I better get my room! Who does business like this! Crap is what it is!

We were on vacation and we wanted to go skiing, so I called Tickets at Work. The person who handled my case was fantastic. I’ve never been through anything like this before, and she guided me through all of it. She was very helpful. I was extremely happy with the process. Now, every time we go to do something, I have to put a rule on my email so everything I get from Tickets at Work goes right to my wife, so she can scroll through things we want to use their service again. I absolutely recommend them. I do it to all of my employees who work for FedEx as well.

As I am sitting here I have been on hold for over an hour... What type of business thinks that is okay? This is the second day I have tried to get someone on the phone. Yesterday I let the phone sit for 2 hours before I finally had to hang up. I am getting ready to leave on my vacation and am scared that I will have issues, and getting them on the phone at the theme park will be not worth it. Not sure that I will buy from them again. The discount wasn't worth my time on the phone. Update: They just responded...1 1/4 hours. So sad.

Purchased concert tickets 3 weeks ago, the concert is in a couple days and I have still not received the tickets. I have been on hold for almost an hour today. 45 minutes yesterday - left my phone number and did not receive a callback. The receipt said I would have received them by the 03/19/2018. Starting to get worried...

I bought tickets for PAW Patrol - Live for my niece for tomorrow morning. I have yet to receive my tickets. I fear that I will have to disappoint my niece who is very excited. I called yesterday and was on hold for 2 hours. I tried the callback option and haven't received a phone call. I tried the callback option again this morning and still haven't received a phone call. I have been on hold for an hour already while at work. The tickets should have been delivered 24-48 hours before. It shouldn't be so much of a hassle to get tickets that I paid for weeks ago.

Do not do business with this company! I bought tickets through their website on 3/15/2018. I was emailed my receipt and the money was taken out of my account immediately. The receipt said I would receive my tickets in a separate email, but it never came. I’ve sent numerous emails, all of which go unanswered, I’ve called their customer service line only to sit on hold for over an hour and no one ever takes the call. My next step is to call my bank and see if they can give me my money back since I never received the tickets that I paid for. All this to save a few bucks? No thanks! I had to cancel my trip because of this company and their non-existent ‘customer service’. I just hope I’m not out the over $200 that I spent for the tickets!

My work offers Tickets at Work as an employee discount so I use it. The website is great and very easy to use. There was a lady that helped me purchase the tickets and she was very knowledgeable and professional. I'm definitely utilizing them again for my future purchases.

I called their customer service right at 830 eastern and was able to talk to someone fairly quickly. I would advise everyone to try and call first thing or right before they close. I am waiting on a refund now.

We booked tickets to Disneyworld and a nearby hotel recently. Due to an unexpected medical condition of one of my family members, we will likely be unable to use the tickets/hotel reservation. I've been trying to call TicketsatWork for days without success (over an hour on hold each time, leaving my number, etc.) to see what my options are at this point in time. Very poor customer service. In addition, when you do reserve, they send an email confirming that a purchase was made but with no ID# or confirmation number for easy reference.

I purchased 4 Park Hopper tickets for Disney World through TicketsatWork and have been waiting patiently for the e-ticket delivery after receiving my order confirmation. I've spent nearly $2000 and have not received my tickets. Now, after reading multiple reviews of this happening to other customers, I am VERY concerned to say the least. I have left my callback number on their customer care line and have heard nothing. How is this even a possibility?? Please fix this! I am trying to get a family vacation organized and save a few dollars along the way. I am disappointed that my workplace that offered this deal hasn't warned us.

I called TicketsatWork and told them that I wanted some movie tickets. They asked me from what company I work for and I told them. It was great and very helpful with the representative. She emailed the tickets to me. And I'm able to show the tickets at the movie theater from my phone. Ticketsatwork is super great. I purchase from them about three times a year. The ticket prices were excellent and very low.

I have been calling the TicketsatWork phoneline for 3 days with no answer. On hold over an hour. I have 15 people in town for NBA game. Purchased tickets 6 weeks ago. Game nowhere. No tickets. EMAIL TICKETS. How’s it possible not to email the tickets on time. A joke of an organization. Awful -The Worst I’ve ever Experienced.

Dane from TAW reached out to me after I posted my review. He quickly resolved my reservation issue with the exact reservation I initially scheduled, plus some. Thank you, Dane for explaining the situation and helping me have one less worry.

This is my first time using the website. My husband and I compared our pricing options in between Universal, Legoland and Disney in Orlando and we settled on Disney. My daughter's spring break starts next week and we wanted to surprise her by taking her to Disney for a day and thought the $25 Planet Hollywood gift card was a great compliment for the Disney tickets. I placed the order, paid and received two emails. One was an order confirmation for the Disney tickets that stated they would be an eTicket. The second email with the vouchers for Planet Hollywood. I was concerned because I had not received the eTickets for Disney, I was hoping to link them to my Disney app so I could reserve FastPasses now.

I bought luau tickets and while we were in Hawaii the luau was cancelled due to weather. They told me to contact TAW for a refund. I tried calling and was on hold for 2 hours! I had to hang up finally. I have emailed them about 4 times now and it's been a week with no response. I don't know what else to do!

My experience with TicketsatWork worked perfectly. We bought Disney Park passes from them, which I did online. At one point, I did call to ask if the tickets were going to be able to transfer to our MagicBands. I just made sure that they were convertible and indeed they were, and they worked perfectly. We go to Disney almost every year so I would absolutely use them again in the future. When you buy four, you get the fifth park for free. And that's very close to $100 savings. When I had to call that representative, she was extremely thorough and reassured me everything was gonna be fine. And if I had any problem, I could call her back.

I made a reservation with tickets at work, saved me 75 dollars from the hotel site, come to find out it's booked thru Priceline (so I could've gotten the same price with them). I had a family emergency and had to cancel, I called, waited an hour and 36 minutes. Finally someone answered, I told them my situation and 'they canceled the reservation and waived the cancellation fee'. One week later and I have not received the funds back in my account or a cancellation email. I am currently on hold again to get the status (2 hours and 30 minutes so far). The 75 dollars saving is not worth it. I will never use this again.

I ordered two tickets for events on consecutive days. They were supposed to email me e-tickets for both events. They only emailed me the ticket for the second event. Now it's the day of the first event, only 3 hours prior to the start and I've not received the ticket yet. I've been on hold with them for 1.5 hours, which is ridiculous. I'm certain that I'm going to have to miss this event due to their negligence. I'm so upset right now.

My niece and I work for Vanderbilt in Nashville and there was a discount. It was a family event thing and she gave me the information. I bought the tickets from TicketsAtWork for me and my two sons and it worked out great. We were able to get two days’ worth of passes for it. We all went to Busch Gardens and we were going to go to SeaWorld but we didn’t have enough time.

I booked a hotel through TicketsatWork, the hotel did not look how it said it looks on the internet. I called multiple times to get my money back. The manager of the hotel didn’t want to give me my money back. I drove 4 hours for a funeral. TicketsatWork said they don’t know if they can refund me. The comforter was nasty and the room was nasty.

I bought Animal Kingdom tickets and I stayed at a resort in Orlando as a package deal. It was the best experience of my life. I called Tickets at Work and they did a good job of helping me out. They were real friendly and helpful. The rep helped me out more than me doing it online. I normally go to the website if there's a reference and then I would call, and I always get better results when I speak with somebody.

We are due to go to Disney World in 4 days. Ordered our tickets through TicketsatWork over a month ago. Received an email with “THIS IS NOT A TICKET” for an order confirmation but have yet to receive any actual tickets. I’ve called every day for a solid two weeks to be on hold for an hour or more and still not speak to anyone to get this resolved. The deal is not worth the headache. The only thing I have left to do is buy our tickets directly from Disney and dispute the charge from TicketsatWork with our bank.

Omg... I'm having a panic attack. I spent $2000.00 on tickets to Disney World on March the 15th. I still have not received my tickets. After reading the reviews I'm afraid I may not. I tried to call but continued to get the same message as all the others. I need these tickets before April 1st. I've bought from TicketsatWork before with no issues in the past so I didn't check for the reviews first but I should have. I've been on hold for 2 hours now and left my phone number also. Don't know what I'm going to do if I have to repurchase these a different way. Don't think I will ever use these people again.

I bought 2 California Disneyland ticket on March 14. It says it will deliver electronically in 24-48 hours. It's already more than 48 hours nothing. I've called many times no answer for like 2 hours and then I left a call back number and waited for almost 40 minutes. Decided to take shower because it was taking so long then I saw one missed call. So I called again for several times still no answer. I even emailed them and still nothing. We are just on family vacation for only 5 days in LA so I'm hoping to get the ticket today or else my $439 will be a waste. Very disappointing. I'm hoping to get my refund because it's more than 48 hours.

Tried to make a hotel reservation through TicketsatWork. Received the confirmation but not the actual reservation. I’ve called and stayed on the line waiting for over an hour TWICE and wasn’t able to get through, tried call back feature, tried emailing... Nothing. It’s the day of the reservation and at this point don’t know what to do.

I purchased 2 tickets of Disneyland 1 day park hopper tickets through TicketsatWork. Website indicated it will be delivered in 48 hours. 48 hours passed but I don’t have tickets yet. I am at the Disneyland now and planning to go tomorrow. I called customer services and have been holding 50 min so far. Looking at others’ reviews it seems I will be getting the same situations with those people...at the Disneyland with no tickets. It’s not worth saving small money and get such hassles at precious vacation time. I will never use TicketsatWork. I want my money back if I ended up buying another pair of tickets tomorrow morning which is 9 hours away from now.

I purchased a hotel stay in Feb. Two weeks later I found cheaper rates with the same hotel. I call to cancel. This in itself is a nightmare. You sit on the phone for hours and when you finally get fed up, you ask for the callback option. They tell you you’ll receive a call within an hour. Lies. The first time it was 5 hours later! And I missed the call so you have to do the same nonsense all over again. Days later I was able to cancel with a very rude employee. They told me I would have my money in 5-7 business days. I’m on week two and my money has yet to be returned. I call and call and they say the same thing. I’m about to file a fraud claim! THIS PLACE IS A RIPOFF.

We were planning a trip to New Orleans and we booked 2 rooms for 2 nights. We called to cancel one of the rooms as the people we were meeting there cannot attend. We were told no cancellations or refunds. Had we booked with the Hotel directly, they would cancel and refund as requested. The TicketsatWork prices were just slightly lower than the hotel directly, now I'm regretting having used the service. Nowhere during the purchasing process did it say no cancellations or refunds. Very disappointed.

I used TicketsAtWork for the first time when I purchased tickets for Disney World and I would tell others to definitely use it. I have the app on the phone and I was watching the prices. And theirs were definitely lower than the other prices that I found for Disney World. TicketsAtWork gave us the savings and purchasing the tickets was simple. I just put in how many I needed and it worked fine. When I spoke to a representative to make sure what would happen if I didn't receive the tickets for some reason or if something went wrong, they were helpful and they answered my questions on how it would be handled. The service was really good and I was real pleased with it.

The money was finally returned to my bank account a week later. Sadly it was after our trip and finances were tight. Not sure how I feel about them pulling the money before they can guarantee a room. Especially since i stayed in the same hotel that they claimed was sold out and unavailable. Looks like I'll be booking rooms elsewhere.

Thanks to the awesome help from Quality Assurance, we were able to resolve the issue.

We were going to Universal Studios in Florida and I went online to find the pricing at TicketsAtWork. The website was easy to use and it gave me all the information. But because I had never been to the park before, I wanted to make sure that I was getting the right ticket. I felt that I'd be more comfortable if I could ask questions and speak to someone so I ended up calling the number and making the purchase over the phone. And the representative was able to walk me through the different options based on what we were trying to do.

My husband and I decided to plan a Disneyland trip for my birthday... I purchased 2, 1-day 1-park tickets through TicketsatWork, and received a confirmation email as well as my eGift cards for restaraunt.com that were included, but it is now Thursday afternoon and no Disney tickets? I have tried on and off all day, spending a total of 3-4 hrs on hold trying to speak to someone to see if my tickets will be emailed or what we need to do at the park to retrieve them. It’s very frustrating and at this point I wish I had spent the extra $$$ per ticket and purchased through Disney.

Tried to sign up as this is offered through my workplace (Children's Hospital of Orange County). Was unable to complete my registration as the field to confirm my personal password as gray and I could not key anything in it.

I used TicketsatWork for a hotel booking and had to cancel, I have called the customer service line multiple times, I'm no stranger to holding on the phone but 2 hours is ridiculous, I used the callback feature and never received a return call. I would like to resolve the matter but it's hard when all I get is an automated system.

My girlfriend ordered tickets to see the Anaheim Ducks and waited until the day to get the tickets Via email. The game came and the tickets never arrived. Now she's out $300 for a game we never saw. She's been on the phone for an hour and no one is picking up. Totally unacceptable. Now all we're trying to do is get her money back.

I wish I booked on Expedia. I had plans that were canceled then sat on hold for an hour. I work a lot and I'm unable to sit around on the phone. I tried to email but did not receive a response. I never imagined it would be so difficult to cancel something the day after booking. All just to save 3 dollars compared to Expedia. Not worth it.

I'm from Texas and I'm currently in California for spring break. I bought 3 Disneyland tickets from TicketsatWork. We drive all the way to the Disneyland and they tell us they can't find my tickets, that I have to call customer service. Just like anybody else here, it's impossible to reach them. They put you on hold forever, I choose the option for a callback. Hours later no email or callback. I wish I would have seen this reviews before spending over $500 on this webpage. So if you're trying to buy tickets I'm pretty sure you can find a more reliable website and save a lot of time and disappointments. The $25 gift card is definitely not worth it in my opinion.

For a few days now have not had any success canceling my hotel reservation. My boyfriend and I have been trying to cancel our hotel reservation since Friday. My boyfriend called and selected the callback option and no one called him. I tried on Monday looking on the website for emails to contact and I sent three emails and have not heard back. Yesterday I called at 10AM and was on hold for 1 hour and no one answered, I finally selected the callback option and someone called me at 2:30PM. They said my boyfriend needed to be on the phone for a few minutes since the reservation is under his name.

I received a phone call from a supervisor from Tickets at Work. Mr. ** admitted to me that "There is no excuse for having to wait that long to get help." My Disneyland tickets were sent to me and I'm grateful for Consumer Affairs for helping me get the company's attention. I remain uncertain whether I'll use Tickets at Work again, regardless of the 50 dollar gift card they sent to me in the mail.

I was buying four three-day adult passes for Walt Disney World in Florida from TicketsAtWork and their website was confusing. I called them and the rep I talked to was really good. I happened to come upon a little sale that was going on in the 1st of the year and I had a couple of questions about it. I live in the area so I know some of the little pitfalls and gotchas that could happen at Walt Disney World. So, he was able to clear that up for me and the rest of the process was very simple. The tickets I got were a bit cheaper than what I planned to get my kids and grandkids for Christmas. It was even better than the gate prices. I looked at what Disney would offer the same tickets for and I saved about 15%. I almost got pretty close to get four tickets for the price of three. So, it worked out very nicely. I'd tell my friends to give TicketsAtWork a try.

The company contacted me and I explained my concerns with the theater tickets they issued to me for the Lion King. After looking into the matter they call me back a day later and my issue regarding the theater tickets was resolved and I am satisfied with the outcome.

I recently purchased tickets for Disney World through TicketsatWork, which was a mistake in many ways. One, the tickets are cheaper than at the gate yes, but every hotel/gift shop/gas station has Disney tickets for much cheaper than $287 per person. Two, we were told the tickets would deliver to my email no later than 24 hours after the transaction was posted. Well, they have my $1200 but I have no tickets. Now I am in my hotel in Orlando with no tickets to Disney for tomorrow. I tried calling customer service and no luck. I have been on hold for an hour and a half on one phone and 30 on another. I will be speaking to my HR about this. We should not be associating and promoting a company such as this.

I spoke with a representative from TicketsatWork requesting a change of date for an existing hotel booking with Courtyard Marriot in San Diego. I requested a change 9 days prior to the confirmed initial booking, BUT unfortunately they are not able to change my dates AT ALL; not even with a fee. I just lost $405.00 and there is nothing TicketsatWork is willing to do, but tell me "sorry, yes you lost your money". Why even offer the service if you are not flexible to work with people. NO STARS to this company. Be careful when you book hotels with TicketsatWork, unrealistic. Also, it took more than two hours to get in touch with a representative.

I bought tickets for Knott's Berry Farm AND Universal Studios and NEVER received my tickets. My family vacation is in 2 weeks and we are flying out to California! My kids are super excited about our trip. I have called customer service probably over 10 times now, waiting on hold for up to 2 hours and also left my callback number numerous times. I have not received a callback or spoke to a customer service rep. This is day 5 that I have tried getting in contact with someone. I do NOT want to be that mom to break her kids heart because this so called company is not doing their job right! These tickets were not cheap!!! I am a VERY DISAPPOINTED CUSTOMER! And I will NOT use them again!

I purchased Disneyland tickets and was advised on the website that the tickets would be e-tickets. So emailed to me. I never received them so I called and sat on hold for an hour... Still no response.

I made a reservation a week ago for a hotel. I have called the hotel to confirm my reservation and they have no record of it and said my confirmation number doesn't even start with the right number. I have been trying to contact TicketsatWork and cannot get through and they have not called me back.

I was contacted shortly after I posted this review and got everything taken care of. The customer service skills were amazing. The lady I spoke with on the phone was extremely nice.

Tickets were emailed and I was contacted by phone shortly after posting on consumer affairs. Thankfully all was done quickly and on time for my son to be able to attend the game for his Birthday! It would have been nice if I was able to reach costumer service over the phone and avoid the stressful day. Thanks again for the quick respond.

I am very please I must say with the urgency of this company in regards to getting my matter resolved! The representative that I spoke with was very pleasant and gave me as many options in reference to refund etc. due to the hotel being overbooked I was able to use the funds and transfer to another hotel nearby which was great because this is a busy weekend in Savannah and their were very few options left! I also received a call from the QA team and was rewarded for my troubles! Thank you all so much! I look forward to doing business again!

I bought 7 Disney World Tickets for one day on my cruise. I called TicketsatWork and the representative stated that their benefit was that each ticket comes with a $25 good voucher. TicketsatWork prices were a little more than at the door so I decided to get because with 6 kids the vouchers would save me money. After I paid I received the vouchers and they said on it only one voucher can be used per party/table. I called TicketsatWork and Derby the representative stated that their solution was sit at all different tables... that is not an acceptable solution because a 6 and a 3 yr old can't sit at a table by themselves.

We worked through the confusion and I feel pretty good about using TicketsAtWork in the future. Their customer service is superb (once you’re able to reach them)!!

I have been buying tickets from Tickets at Work for two years. Recently I bought three tickets for Busch Gardens. I really needed those tickets for the same day and the online system does not allow that, so I called on February to buy the tickets and to have them available the same day. The rep was able to get everything done for me and it was quick. This year they have the Fun Card of Busch Gardens, and that was really good. The prices on Universal are not quite special, but it depends on what you are buying and from who. I always suggest to my friends to use the page and I also help them through the website if they don’t know how to use it.

The company called today and spoke with my father. We are completely satisfied after speaking with someone. The associate that called my father was empathetic, and offered a satisfactory resolution. It shouldn’t have taken all of this time and effort to finally reach someone; this is the reason for the four star review.

Thank you for calling me personally to resolve my issue. Got my tickets and gift cards via email. Another happy customer here! Worries no more!!! Good job!

I am waiting for my refund from a cancellation. I booked a room, the money was immediately deducted. I was told I'd receive my refund after 5-7 business days. It has been longer. I can't get through and have been on hold for hours. I've left my number, no callback and no response to my emails either! I just want to get my money back for a service I never received and I can't get ahold of anyone. They took my money, didn't deliver and now I am waiting to get it back!

I was able to speak to someone today. Very polite was able to get my hotel cancelled with no problems. Thanks.

I've never been on hold for 2 hours (plus 19 minutes) waiting on someone to answer a Customer Service line. Pretty unacceptable. Paid $178 for a one night hotel stay and I'm still waiting for my confirmation "with attachment." I called the hotel and there is no record of my name or my reservation. I'm concerned, because I need that EMAIL to check in to my room. If I can't get a hold of anyone and even if I give my number for a callback (which I've done 5 times today) and no one has called me back, how can I be helped!? A very, very frustrated concerned customer.

We bought Disney World tickets and TicketsatWork was pretty good and so were their prices. We went with other family members that did not get tickets from TicketsatWork and the prices were very comparable. I ended up calling the number instead of doing it online because it didn’t have as much information as what I would like to see. We did a three-day Park Hopper and it didn’t say what that meant, like how many days is that good for. So, I went to the Disney site and looked that up. I wanted to make sure what I was purchasing from the TicketsatWork was the same logistically.

On 2/23/18 I purchased a two-day pass for Disney World. On 2/26 I called and asked to cancel due to purchasing the wrong tickets. I was sent a confirmation email on 2/27 that refund was approved. After calling several times and being put on hold for 45 minutes or more they told me it would take 5-7 business days to receive my refund. I have emailed, called and left my number several times and every time I am being told it will take 5-7 days to refund. It is now 3/12 and I still have received no refund, and have sent two additional emails with no response.

I booked a hotel through TAW on 3/5/18 for the Hilton at Sea World in Orlando. They have already taken the almost $1800.00 for the room so I assumed I was good to go. Something told me to call because I never got a confirmation from the hotel. I called today and was on hold for over an hour so decided to ask for a callback, this was around 3 pm and I just got a call back around 8:30 pm. I asked about my reservation and I was told the rooms were overbooked. I can totally get understand that can happen. What I don’t get is why no one ever called to tell me? They offered to find me another room but I declined.

Had a question about tickets I ordered, was upset about wait time. Trying to get through on the phone. A gentleman named Pedro called me back the next morning and handled the situation even better than I expected.

After six plus hours I received a call back and the person that helped me said that it had not yet been 48 hours since I placed my order. He did however place me on hold and when he came back he told me he was able to get my tickets and emailed them to me. I will only upgrade this to two stars based on the fact that the person that helped me was helpful. He told me there was a reason why it took an unacceptable amount of time to call me back but that he wasn’t going to go into it or make excuses. I still do not think I will use this service in the future because a six hour wait to speak with a customer service representative is unacceptable.

Update: One of their refs, Pedro, reached out to resolve issue immediately - apologized for the original delay in contact and made sure that everything at the hotel was taken care of. While the original experience left me a little nervous about reserving the hotel through them, the follow up was quick and thorough and handled extremely well.

I purchased tickets on Friday for a special occasion. Unfortunately I tried to reach customer service because the wrong ticket was purchased with no avail. I tried calling their customer service department and immediately they stated on the recording how they were not going to get to my call anytime soon. Then the recording asks if you would like to receive a callback, after TWO HOURS OF HOLDING I opted to get a callback because I had other thing going on the last day. I HAD A BAD FEELING ABOUT DOING THAT TOO. Here we are 3 days later, NO CALLBACK HAPPENED. I've emailed the three different time with no response either. I've tried all ways of communication with them and they do not respond at all! Very disappointing because this website was suggested through the company I work for. I would have expected better standards for this company. Seems like they're trying to take my money and run...

I placed 4 order on March 4, 2018 for our hotel stays in New York and DC area. We booked rooms for 05/12, 05/13, 05/14, 05/15. Due to some family emergency we wanted to cancel the hotel bookings. We contacted the TicketsatWork by phone the next day on March 5th, waited in queue for an hour and gave the callback option. We waited for 3 days and got no response. I have left my number to be called back so I don't lose my place in line and I have not been called back. We are trying to reach them for the last 3 days and no luck. It is proving very difficult to even talk to somebody. I would really just like to have contact with someone to cancel my bookings. I have sent an email as well with all the order numbers and TicketsatWork confirmation numbers. I need someone to contact me ASAP!

I bought a lot from TicketsAtWork. I just use it in Oahu in Hawaii and used the one in Vegas too. It was really easy to purchase tickets. You just pick what you want from their website and then there’s a lot of options so it’s really good. I really like it. Plus their reps were really pleasant. They’re really helpful and they really give me what I want especially when they booked the one in Vegas. I think it’s a really good idea to give the employee a good discount. A little something goes a long way. Something is better than nothing. I always use TicketsatWork. It’s a really great program and people should use it all the time.

Thank you for resolving the issue.

I booked and paid in full a hotel in Vegas for a very important wedding. I was told I would receive a confirmation email and the hotel would know about my reservation. I called the hotel directly and they had no records of my booking. I tried to contact customer service and was on hold for a total of 2 hours with being hung up on. And never received a call back when I was told twice I would receive one. I am so unpleased and if I don't get this straightened out immediately I'm not going to have a place to stay while there. And everything else is paid. This is in unacceptable. (Currently still on hold for a total of 45 mins on this call.)

First attempt using a corporate perk. Absolutely not worth the effort. Ordered movie vouchers 24 hours in advance which were never sent until finally back-dooring customer service after over 8 hours of attempted contact time just for movie tickets. This was just for movie tickets. I am glad that I wasn't trying to book anything of value. Stay Away!

It was a good idea to come to Consumer Affairs. The next morning after posting my review I was contacted. The representative was sincere and helped me resolved my issue.

I am literally sitting out in the rain because the tickets that were supposed to be held at the Universal Studios Hollywood kiosk don't exist. I came from halfway across the country to come to Universal Studios only to be told that they don't have the tickets reserved for us because TicketsatWork is a third party company. I've been on hold with TAW for 2 hours with no response and now I am not sure if I should leave and be out the $600 or wait out here while it's pouring down and see if someone will answer. I am pretty sure I will not see a refund on this.

I still have not received my tickets. My event is tonight, and I've traveled all the way to Las Vegas to attend! I've been on hold for assistance for over 2 hours, and have not yet received a call back from when I attempted that from another phone. No response to my email. These tickets cost me over $1000!

This company is advertised through my place of employment. I bought Miguel tickets for 178.00 for the March 9, 2018 show at Royal Oak Music Theatre. When I received the tickets via email, I was already concerned because the tickets said 40.00 on each of them but I paid $178.00. I tried calling and asked for a callback, no call. When we arrived at the venue, they said our tickets wouldn't scan. We went to the box office they said that the tickets were fake. We were told that we hadn't been the first ones to buy tickets from "TicketsatWork" That were fake. They asked us to leave as if I hadn't spent almost 200.00.

After writing a review on this site, I was contacted by an agent from the company. I'm glad we were able to reach a solution, but it was unfortunate that it only happened after a review was written.

At first I had to go to TicketsatWork website, which was given to me. It was easy for the most part but they asked for some kind of verification code by my company, as proof that I’m an employee of a supporting company and I had to call because I didn’t know what that was. And then I spoke to a young lady who guided me throughout the whole process. She helped me purchase my ticket, sent me email confirmation then it was pretty much simple. I had a very good experience.

After trying numerous times calling, being on hold over 2 hours and trying the call back feature, I am still unable to get through to cancel a hotel reservation. My confirmation states it's refundable, however I CANNOT contact anyone at TAW. I tried calling the hotel directly but they stated they could not help me since I went through a 3rd party. After reading several reviews on the same issues, this company should be banned with doing business. I will definitely be talking to HR at my place of employment to find a new company to offer discounted tickets. I am beyond disappointed. I hope someone contacts me with this matter.

Eventually got hold of them and they fixed the problem I was trying to fix.

We purchased amusement park, concert and puzzle room tickets from TicketsatWork. I made a phone call and told them what I wanted and placed the order. And the customer service was great. They got a really good deal as well. I saved a little bit of a saving so that was good.

I placed an order on 3/1 for Country Inn & Suites By Carlson John Wayne Airport CA To book my room for 3/16, the transaction went through immediately and TAW stated that the hotel will send me an email once they receive the transaction. It has been 7 days and no email has been received. I contacted the hotel and they have no information regarding my room, they have not received anything. I have tried calling TAW and Every time I call it says they are experiencing high call volume. I have left my number to be called back so I don't lose my place in line and I have not been called back. It is proving very difficult to even talk to somebody. I would really just like to have contact with someone to make sure I get my reservation and don't get screwed out. This is my order confirmation #**. I need someone to contact me ASAP!

After being on hold for 80+ minutes once again yesterday, I was contacted by Dane the Sr. Manager of Data and Quality Assurance at Ticketsatwork. The hotel was contacted and reservation was confirmed (made).

I learned my lesson, I won't be ordering tickets here again! Bought 2 tickets to Eagles on March 23, spent $400 and have not received tickets. I called customer support yesterday, entered my phone number for "callback" and never got a callback. I have now been on hold for 1 hour 48 minutes and do not think this call will ever be answered.

I never did get through to the customer service number, however after posting this review, I quickly received a call from Tickets a Work and they resolved my issues to my satisfaction.

I used TicketsatWork to book a hotel in the French quarters for my husband’s birthday. I booked almost a month ago and I get an email today with a cancel order from PayPal and a statement indicating refund (which I haven’t received). I contacted TicketsatWork at work multiple times, staying on hold and being hung up on when finally getting through. The customer service representative indicated attempting to contact me via email to explain the reason for cancellation. I’ve searched my email and did not see any communication from TicketsatWork other than promotions. Now I’m scrambling at last minute to find another room but still haven’t received a refund. This is beyond frustrating and is unfair. Now the room cost is double what I booked it for!

TicketsAtWork did a great job at resolving this issue. Not only did they call back within 24 hours of my original review but they also went above and beyond to resolve the issue.

We had a painful experience with Tickets at Work but a nice fellow from Quality Assurance called us the next day, apologized and made things right to our satisfaction. Thanks to you TAW. You did the right thing and we appreciate that!!!

I ordered two G-Eazy tickets on February 28th. The concert is tonight and I still haven’t received my tickets and I’ve been waiting for a call back for them for well over an hour, which they said they’d call back in a hour.

I finally got a hold of someone after calling 3 times more and being on hold for over an hour. The thing was, instead of pressing 1 for an “existing reservation”, i pressed 2 to “make a new reservation.” And to my surprise, someone picked up so quickly. So shady! Although i had to go through such hoops to finally talk to a human, she was very pleasant and they were able to take care of my changes quickly. For that, they get 3 stars. 2 stars deducted because of the trouble I had to go through to finally talk to someone. I’ve used them quite a few times and have always been so happy, but this most recent event makes me feel a little less for them.

I had an issue getting into customer service to cancel a refundable reservation, i finally did get a call back and the issue was handled. But i must say that tickets at works did impress me by calling me back the next day with an apology and a wavier for the 25 dollar cancellation fee. They also offered me a 25 dollar gift card for the inconvenience. So though I was a little frustrated at first, i can say that the idea that they really cared about how a customer may have been inconvenienced makes me want to use them again. Which i know i will. Thanks for listening.

My cousin, Jessica **, and I are going to Disney World on 3/8-3/13. We booked our hotel reservation through TicketsAtWork on 2/18 for a Standard Room at the Red Lion Hotel Orlando and received confirmation so we thought we were all set. It was a great price for a decent hotel close to Disney. On 2/28 (1 WEEK PRIOR TO OUR ARRIVAL TO FL), we received an email from TAW that "At this time we are unable to fulfill your reservation at Red Lion Hotel due to high volume of bookings." We called the company immediately at 8PM and was put on hold for over 3 hrs. They finally called us back at 11:20PM. The manager tried to find other hotel options for us that costs the same as the price we paid + $50 as compensation, but what decent hotels are left for Disney 1 week prior to our arrival date?

I booked a hotel through TicketsatWork. They immediately charged my credit card but the hotel didn't have availability. While they credited for that room it caused confusion for another booking. Every time I call customer service there is an hour wait time and I never get a call back. Very frustrating!! I will never book with them again.

A kind man named Pedro helped me out with all of my problems and concerns with the site and booking. We resolved each issue and even had some help with making a few changes. Appreciate the quick response from this site and from Pedro.

I have been on hold for almost an hour and a half now. This is ridiculous. I don’t mind waiting but I requested the thing where I leave my number, it holds my place, and calls me back when it’s my turn. Didn’t happen. After waiting on hold for about 30 minutes today I finally gave in and decided to wait for a follow up. Twice. No call back so finally I called again when out of work and had time to hold and it’s still been hours. If I you’re not properly staffed and cannot address customer concerns, then you need to have the option to cancel reservations online. Or if you do point me to it because I have looked for it all day and can’t find an easier option.

The new Volcano Bay that Universal Studios has is one attraction that I heard is way hot in Florida right now. I was purchasing tickets once but TicketsAtWork didn't have a single day package that I was looking for. But I got SeaWorld tickets and they were cheapest at TicketsAtWork. I think they're open 24/7 and I called at night, got the tickets and sent it to my email. Once we got to SeaWorld, I went right up to their ticket booth. They scanned off my phone and it worked perfectly.

I went to Orlando, Florida, and I purchased Universal Studio and SeaWorld tickets from TicketsatWork, and it was perfect of me. It was easy. I just called them up and the girls that I talked to on the phone were very eager to work with me and gave me different options. I also went online to check the gate prices with the facility first, and they were able to get much lower prices than what I got at the gate. I am very happy with the service they provided, and I will definitely use them in the future. There was one issue, however, and they offered me two $25 Restaurant.com gift cards. I can’t figure out how to use it, and I haven’t been able to claim them. Other than that, I don’t have any trouble with them at all.

I've used TicketsatWork a few times for various things like Disney tickets and event tickets and the experiences have been good until this weekend. I booked a hotel room for two nights using the website. After calls in advance to the hotel, (to verify availability), and TAW; I decided to place the order and received my confirmation emails. My card immediately charged, in full. However when I contacted the hotel to request special accommodations (after an hour wait on hold) I was told my reservation had not been made by TAW. After speaking with TAW I was told that everything had been taken care of and I would be in the hotels system by the time I got to the hotel (6 hour drive). I requested my hotel confirmation number but the rep would not give me a number.

I’ve done business with TAW for years, they are a very reputable company, after TAW was aware of the hotels new ownership, they contacted the hotel for accuracy of the name. This “false advertisement “ claim was at no fault of TAW after understanding the situation.

I got in touch with the customer support manager. He explained to me the reason for the long wait time is because of the snow storm in the States and is not the norm. He also resolved my ticket issue promptly. I will raise the original star rating of the review based on his effort and I will consider using TicketsAtWork again.

Purchased 2 Hopper Passes and called, left emails, pressed 1 for callback 3 times, tickets never sent to our email address. Once I did a review on ConsumerAffairs after reading reviews of others in same situation. I got a call within a hour. We arrived in Anaheim Friday. Wasted entire day. We’re now At Disneyland using our 1 day park Hopper at 4 pm. Happy we’re here but upset didn’t have entire day, they are mailing us a $25 gift card, doubt I’ll ever use TicketsatWork again.

I purchased Disneyworld tickets from TicketsatWork before the prices went up, and it was easy. I first looked it up online, and I had a couple of question about different options. They explained them, and then we booked them. I gave them my credit card, which did not want to make that big of a purchase, so I had to call the credit card company and tell them that it was authorized, and then they charged it. The representative that helped me was very nice, and she definitely made a difference. She held on the phone while I called the credit card company. She was very patient and walked me through the steps, and a few days later, the emails weren’t working, so she had her supervisor email to make sure that I had a confirmation number. She also made sure that I had the email before I hang up, so it was comfortable.

The website of TicketsatWork is easy to use. They have a search engine so if I’m looking for a specific town, I just put it in the search engine and it’s really self-explanatory. When I purchased a room at CoCo Key, I went through the hotel. I hit hotels and I typed in Orlando. I clicked Orlando and then I just searched the area at the lowest to highest price. And then that popped up. And then I stayed there last year and I really liked the experience so I did it again this year.

Dane from Tickets at work contacted me within 24 hours of my review. He provided me with awesome service. They were able to refund my money for an unexpected family vacation cancellation. After such great service, I would be willing to try tickets st work again. Thank you Dane

I received a full refund so this complaint is closed. Ticketsatwork promptly called me after I placed the complaint with ConsumerAffairs. It's unfortunate that they would not issue a refund without me filing a complaint. Because I was fully refunded my star rating is now a 2. I thank ConsumerAffairs for their help in getting a refund & also for informing prospective customers of the potential pitfalls of buying from ticketsatwork.

I planned a trip to Vegas over the 4th of July week and got some Blue Man Group tickets through TicketsatWork. I first went through the website and found that there was no way to select what seat I wanted. So I decided to call in and see if there was a better way. The rep was able to see the map and pick the seats that I wanted for that show. They were able to help me find exactly what seat I wanted. They were helpful and the small discount helps. It was a good experience and I'd highly recommend TicketsatWork, though I'd also recommend better seat selections through the website.

Tickets at work did a phenomenal job at contacting me and turned this issue around completely. I did have problems at first reaching a representative however the call back feature enabled someone to call me back. I spoke to the rep who assured me my tickets would arrive on time. Next day I get a call from the quality assurance manager who was extremely helpful, professional, and very sincere. But most of all a Leader who took initiative for me. Who put my concerns and interest first. My tickets was supposed to arrive on 6th however I received them today ahead of schedule and the amazing thing is he was able to upgrade me to lower seats for the bucks game. Tickets at work is amazing and i will keep utilizing them!

We purchased Disney World tickets from TicketsAtWork. The process was easy. The only problem that I didn't like was their site gave me an option to have the tickets mailed to me. Then, when I did the actual process of purchasing them, they said they were e-tickets and I would have to pick them up, which I did not want to do. I called them and they sent the tickets right out to me. My experience was great except for that. Their rep was absolutely wonderful. TicketsAtWork is very convenient and if you have an issue, all you have to do is call them and they'll care of it.

They take your money and don't make the reservations! They also don't ever answer the phone! The main number only transfers you to the 800 # that does not answer. I am going to get this company deleted as part of our "Benefits" since it isn't!

My friend called TicketsatWork to get passes for VIP Party Crawl by Nite Tours for a bachelorette party. She used my card and TicketsatWork called me to get permission to use it. They seemed nice and the process was pretty easy. The prices were great and I would recommend using TicketsatWork.

I have been able to resolve this issue with Tickets at work. They finally agreed to refund the amount I was charged while in Vegas. The the hassle to get my money refunded makes me never want to deal with this company too. They offered to send us discounts for tickets and not surprisingly we never got them. At least I got my money back.

I received a call from Pedro ** and he was very nice and handled situation.

I called TicketsAtWork to purchase Disney World tickets, and the guy I spoke with was really nice and very helpful. The service was perfect and the prices were fair. I liked TicketsAtWork and I would recommend it.

I am soo disappointed in you guys, my little sister wanted to go to her first concert (02/23/2018) and we told her if she got a 4.0 honor roll we would take her to see her favorite Rapper G-Eazy! We bought tickets through TicketsatWork.com about a month ago and never received the E-tickets or tickets through Mail. My little sister and big sister are currently at the venue and are unable to be granted access because the tickets never arrived. I called TicketsatWork and was on wait for 3 HOURS and then spoke with the only Denise who was going to send me the tickets again, she disconnected the call then called about 20 mins later stating that all we had to do was create an account with Ticketmaster.com and accept the invitation. Well we never got the invitation and once again we are on hold. The damn concert starts at 7:00 PM and my sister is crying. Ticketmaster has no account of this and neither does will call.

I was able to get a hold of someone and they were able to resolve my problem quickly and efficiently. I will be using this service again. Prices were great and one on one service was excellent.

After posting this review I received a call from a representive who was able to resend my tickets. I later received a follow up call to ensure the problem was resolved. I appreciate the assistance that was provided and i’m happy to say that everything worked out.

I made a reservation for a hotel in Puerto Rico for next month. However, I have tried contacting the hotel multiple times to see if the reservations were confirmed by them and they don't have the reservations in their system. When I have tried to contact the TicketsatWork call center, I have been more than once waiting for a customer representative for more than an hour, to no avail. This reservation is for my wedding and it worries me since I don't want to get to the hotel that day and find out that there's no room for me.

I appreciate ConsumerAffairs so much. But the fact I had to run around like a chicken without a head before I came across ConsumerAffairs, kind of sucked. But I am happy that it was resolved.

I was contacted today and TicketsAtWork made things right for me. They really did a nice job of handling my concerns. My rep also did his homework by researching other 3rd-party ticket sites for cost comparison. I take responsibility for not looking closer at the price for each ticket prior to my purchase.

The representative at Tickets at Work helped me a lot ‘cause I didn’t know which park to choose as my trip with my family. She was able to help me through the park ‘cause I have different age groups. It was a really good experience. It was also easy for me to look at things on the website. I would definitely refer them because it’s a really good deal.

Pedro was very understanding. I feel like this company will do well once they fix they excessive wait time to reach a CSR. I will update to 3 stars for now but once our trip is complete with no more bumps in the road, I would be willing to give 5 stars. Our trip isnt until August and I will feel leary until things go as planned.

We purchased tickets for Disney World and for Universal Studios from TicketsAtWork, and these ones were definitely the best price for these tickets. I know Disney World tickets are quite expensive and to even save a 10% or 5% is helpful. Every time I've used TicketsAtWork before has been through ordering online. This time, I checked online to see what was available but then I called about a question 'cause the expirations dates for the tickets for Universal weren't noted online. When the rep had answered that question, she actually was able to process my whole transaction over the phone, which was just as easy. It was extremely helpful and everything went super smoothly. So I'd definitely use it again.

I booked a hotel reservation thru TAW and the hotel has no record of my reservation. Called TAW last week and they said they would contact hotel to have them add my name. Still nothing. Send 2 emails. Nothing. Trying to call TAW is torture. "Due to heavy call volume the wait is over an hour but you can put your phone # in so they can call you back." So they took my $789, and now I am not confident I have a hotel room. I am about an hour away from processing a charge back thru my credit card. As far as I am concerned, I have no reservation and no one at TAW is fixing the issue and you cannot get a hold of anyone. NOT HAPPY and I would NOT recommend them to anyone. All to save $100! It's not worth my time and aggravation and now STRESS.

I recently bought tickets to the San Diego Zoo through TicketsatWork. After the purchase I realized I had a hefty tax added to my order. Once the taxes were in included the 15% percent discount I thought I was getting was almost totally eliminated. Once the taxes were added to my four ticket order I saved about $1.00 per ticket off the gate price. I would have saved much more if I would have gotten the AAA discount at the gate.

I usually buy cinema tickets from TicketsatWork. I call their phone number, talk to a representative and provide my basic information. The only thing that I would like is that they could save the information because I need to provide the same information every time. They already have my phone number so the information could be linked to the phone number or something like that. Other than that, the reps are nice and provide very good service. I purchase from TicketsatWork about 10 times a year and the prices offered are very good, since the cinema tickets are half the price that I would pay in the books. I would definitely recommend them.

After posting this review and finally getting a hold of customer service to have them resend our tickets, my friend and I were able to make it to Disneyland. I was also contacted later that day my TicketsatWork and they followed up to make sure everything was resolved.

As soon as the complaint was published I received a call from Tickets at Work and they quickly resolved the issue.

My job has a company website and under Perks, we can sign up to TicketsatWork. I signed up and the TicketsatWork website is very user-friendly. I purchased movie tickets and I did a trip down to Orlando. I went to the website, liked the movies they have on, looked at what tickets I wanted, then I purchased the amount, and it was easy. However, I had a little problem when I did the trip because it asked me to pick a location and it kept pulling up hotels since it was a Google maps course. We didn’t want a hotel and we wanted to rent a house with a pool, but it wasn't an option. So, I had to call in and the lady helped me out with that. The first time I called, the lady said to put in the maximum number of people, which I did and that went right. But when I called back, I got somebody else, and the lady just found them for me, and she sent some stuff to my email. It would be real good if they had rental properties there.

Tickets at work sent me an email few hours on my check in time. We booked a 4 star hotel and per their explanation due to high volume of bookings they canceled our reservation that's already prepaid!!! UNBELIEVABLE right? Now we are on our 1st day of vacation, all stressed out, looking for a place to stay!!! And I don't think their 1800 is working at all! Never again...

After receiving a phone call this morning from TicketsatWork, I was informed a refund was initiated for the difference between a booking date and current date for a room reservation. Checking my email, there it was, a difference of $83 which will cover two "nice" meals on my next trip in April. This was an exceptional experience as customer relations appear to be waning in the "digital" age. This experience has allowed a return of "faith in humanity" beyond monetary exposition/exploitation, truly satisfaction at its core. As I am terrible with remembering names, I did not repeat the gentleman's name after he introduced himself and instantly forgot it. Regardless, his customer satisfaction based approach was more than expected. I am assuming he is of supervisory or managerial level, if not, then he ought be due to his client based technique.

After posting my complaint (same day) I received a call to help resolve my issue with TicketsatWork. I appreciate the prompt response and how my problem was solved. I will definitely give them another chance with my future travel plans.

BIGGEST RIP OFF. I am completely disgusted with the way that TicketsatWork scams you if you are dissatisfied with a hotel room. Not only did they advertise false amenities with the hotel, but have not answered my calls or worked out any deal with me as I left the hotel early. I planned to stay at Eden Roc in Miami, which is honestly questionable as to how they are rated 4 stars when your room looks out at cement - but when I worked out a supposed deal with the front desk to pay an early fee to leave and be refunded there was no compensation. It is an absolute scam! Do not use unless you are positive you want to stay at the resort! Overall TicketsatWork ruined my vacation and I will NEVER use again.

TicketsAtWork is amazing and I used them a lot over the last five years. If I was at work, I'd buy the tickets online and their website has been easy to use. But if I was at home, I'd make a phone call and purchase. Their customer service has always been excellent. If I didn't know exactly which direction I need to be going in, like getting a room, they would usually request different hotels or different movie plans so people have a nice time. Sometimes, I'd purchase a room and every now and then, I'd go online and see where it was a little bit cheaper or if they had a special through Expedia. And most of the time, TicketsAtWork's prices are much better. I recommend them.

It was the first time I used TicketsAtWork and it was for a Disney show. Purchasing the tickets was very easy. I did it over the phone and the woman helped me through everything. She was fantastic and took her time for me. The pricing was pretty good and it was convenient. I did look and it's a little less expensive than if I did it online. But the convenience and from what I understand the guarantee is a lot better, so I'm more comfortable with that. I would tell my friends to definitely use TicketsAtWork. It's all worth it.

We finally decided to take our kids to Disney this spring. This will be our families' first trip to Disney. Thinking that by using our corporate discount at TicketsatWork I'm getting a good deal, I purchased the tickets through their website. The retail value for our tickets was showing $1383 while their tickets were $1218 without taxes and fees. Once I went ahead the total was $1358 (11.5 percent increase). I still thought I got a deal saving $30 and 25 gift card from Restaurant.com.

I have never been conned in my life as bad as I was with Plum Benefits TicketsatWork. Me and friend was planning on watching Monday Night Raw 25th anniversary only one night only. We bought the tickets at 4pm. The venue started early at 7:30 pm. After purchasing the tickets I received a confirmation that it was paid and my tickets will be sent in another email. An hour past and I didn’t receive any tickets. I waited until 6pm still no tickets received. I called the company which placed you on hold or has a call back function. I was on hold for 30 mins then I called again and left a call back number. I was worried because the amount of money I spent was 388.00 in total. I left for the venue waiting for a call back. Paid for an Uber from Brooklyn. My friend came from Long Island.

I just felt like I was thrown off the rollercoaster ride. I keep getting their emails for "this great offer" to see the new Cirque du Soleil: Volta show. The tickets that "start at $47" doesn't exist. I thought it's okay I'll pay a little more for a better section anyway. Something just wasn't sitting right so I searched again and found that for the same tickets I am paying $68 more! I immediately called them and they said "you are encourage to do your own research before purchasing". Oh my God, you call yourselves a benefits website??? To trust that I am getting the best offer out there?? The "benefits" in your business name is for yourselves not us. What a shame. I will make sure everyone knows about this.

Bought tickets for the 2018 Pro Bowl for the "50 Yard Line Club". Called and was told before I purchased the tickets that this would be by the 50 Yard Line because there is no description of anything on their website. I did not receive my tickets until the morning of, which is very unsettling. Then I received tickets with someone else's name and the "Indoor Club" which was not what I asked for. After spending 500$ for my anniversary on these tickets that were incorrect, I went and bought new tickets on the 50 Yard line and did not use those. The company will not issue my money back and said those were the correct tickets. If I wanted to sit inside at the "Indoor Club" I would have purchased those tickets. Clarify your ticket choices and give people what they paid for. Never again will I use this website.

I've used TicketsatWork twice already. First time was for Disneyland tickets and the second time was for Universal Studios tickets. Their purchasing process was awesome. I basically just called the number because I don't like doing the online stuff and I spoke to the person and told them what I was looking for. They told me it was available and then I purchased them.

After posting on 1/31/2018 I was contacted over the phone on 2/1/2018 by a manager who apologizes for the situation and offered a full refund. Even though our trip was not enjoyed to the fullest I am relieved that we were refunded the amount to my credit card. The manager stated that it was a simple human mistake that the employee who made my transaction sent me the email with the tickets but also sent them to another buyer purchasing the same amount of tickets. Sad this situation didn't get resolved right away but glad they owned up to their mistake. Updated my rating to two stars because they resolved the issue. I am glad that a friend told me about consumer affairs because if it wasn't for this post I would have had to continue making payments to my credit card in hopes to pay the tickets and the accumulated interest charges.

I did a two-day park offer with TicketsatWork. I spoke with a service rep and it was great. They were very informational and helped us by getting the two-day park offer instead of just getting the one-day for both parks. It saved me a little bit more money. The purchasing process was easy, but I ended up purchasing tickets from Disneyland later on and TicketsatWork didn’t have the same special as the Disney tickets because I couldn’t do the fast pass. That made it kind of discouraging because the tickets I bought from Disney was for my oldest daughter. My little ones and I had to stand in line when my oldest one had the fast pass on her ticket.