TicketsatWork Reviews

I called customer service again and got a different rep who said pretty much the same thing as the first but kept adding "well you read the terms and conditions." Funny as I don't recall the terms and conditions saying anything about having to be at the mercy of their website's mistakes. I eventually got the rep to tell me they'd give me half off one of the charges. Let's see if that actually happens. This is not what I wanted to deal with on Christmas.

Original Review: Dec. 20, 2016

Purchased 2, 3 day Disney world tickets the morning we were going into the park. Nowhere in the purchasing process did it say it would take days to get tickets especially when they are etickets. I waited for the tickets while at the parks since we wanted to go in early and After a while I called Ticketsatwork and that's when I found out they take over a day to process. Since I'm only in town for three days it didn't make sense to wait so after an hour on the phone they offered a refund minus 10% for stocking fee... At $800 that's 80 dollars. I tried to understand what the %10 stocking fee is for since I purchased etickets and I never got the tickets. What are you stocking??! If anything They should give me that money for wasting my time. Please make it clear in on your website you don't deliver same day!

I checked with Disney website.There are several similar cases. Disney did help refund, with even some other vendors like Ebay, PriceLine. But TicketsatWork doesn't care about customer satisfaction at all. They just insisted no refund. We lived in northeast of the US. We have no plan travel to the southwest in the coming year. We will waste $900. They don't care. They just don't want to help. Never come back again! Totally disappointed.

Original Review: Dec. 1, 2016

Be careful, Ticketsatwork is a scam. You have to create an account on their website, but when you try to see your purchase history it is not on the site. Why??? Because what you purchase is not what you get. Back in March 2016 I bought tickets to Universal park in Orlando to use in November, when Ticketsatwork issued me the tickets, the tickets were going to expire in May 2016. They wanted to get a ride of the tickets that was going to expire soon and I was the victim. Ticketsatwork is a fraud company and we need to report them to BBB.

When I called customer service, they told me they didn't have the purchase history because they update the website daily. I just gave them $447.00 and I had to spend $354.00 to purchase the tickets at Universal park because I had promised my daughter we were going to the park. The first pictures below show the selection that you make when you buy the tickets online. On the second picture has a note saying "The expiration date will be printed on the ticket and is one year from the date of printing the ticket". But they will issue you a ticket that is going to expire sooner. Be careful!!!

Despite having made us wait, the TicketsatWork personnel on the phone (in no apologetic tone, not even a faked one) said he would refund the money. First, it is TicketsatWork SLA that when I buy an e-ticket, an e-ticket should be delivered within the said time. If that is not the case, do not give such an option to make the consumer go through the hassle of following up with you with multitude phone calls, made to wait, blame it on all the other systems that work except yours and then having wasted the time and money, not do anything about it. I think it's time you retire e-ticket if you can't support it. And if you fail, you have to compensate for the lost time and the time spent getting this addressed over phone with you.

"There are no free lunches" - neither for you nor for me. I lost 1.5 hours of park time (paid full money to get in but lost 1.5 hours waiting on the e-ticket and talking to TicketsatWork only to be dumped) and lost almost 45 minutes of cell phone air time. I expect to be compensated for both. I will neither recommend nor return to TicketsatWork for any future business.

Original Review: Oct. 8, 2016

Sorry, I am going this route but the reason is that I am being denied refund by TicketsatWork even though it was a problem with their website which lead to multiple orders. Now they are saying that because I raised dispute with bank they cannot refund from their end. I raised the dispute as advised by TAW and I was not told about the procedural issue at that time.

I placed an order to visit One World Observatory via ticketsatwork.com website on 7/22/2016 for tickets to visit on 7/23. As I was placing the order on the final screen, I was not getting confirmation and it was highlighting the "place order" icon instead. I clicked this three or four times. It was a little later that I got three order numbers instead of one. I immediately called the helpdesk and reported the issue. I was told that two of the orders have been cancelled and I was sent tickets for the first order I had placed. I was also told that if there are problems I will get called in 72 hours.

I checked for refund on 8/1 and found that it has not been made. I called the help desk again and during the conversation was put on hold multiple times and eventually the call was disconnected with no reason as to why I had not got my refund. I called again on (8/2) and was told that TicketsatWork places the order through 3rd party (box office) and they have declined the refund stating 48 hrs notice was not given. How can we give 48 hrs notice when I placed the order with less than 24 hours to go? Multiple effort to reach out to customer services via email to sort out the issue has not helped. Finally, I got a call today to say refund cannot be made. Each ticket is $138.59 and TicketsatWork owes me $277.18 for the duplicate orders.

Original Review: Oct. 3, 2016

I purchased tickets to Disneyland for my grandchildren (2) daughter, son-in-law, my husband and me. My daughter's company uses TicketsatWork.com, so she bought the 6 tickets for $1,473.38. In the end it turned out not to be much of a savings. After the purchase my husband discovered he had cancer. We've been going through surgeries and radiation for months. The deadline to use the tickets says Dec. 31, 2016. Since he has another surgery coming up in November, I called TicketsatWork.com to get an extension into 2017. They said "...they don't have software that allows them to extend the deadline on tickets." They suggested that I call Disney. DO NOT BUY FROM THEM!!!

Original Review: Sept. 17, 2016

On 6/3/16 I booked Universal Studio Hollywood tickets through 'TicketsatWork'. These tickets were going to be used for our planned trip on 9/13/16. At the time of purchase we were given 'TicketsatWork' confirmation # **. We were not advised of getting any additional emails regarding this reservation, nor did we receive any. We did get, and continue to receive, 'TicketsatWork' emails regarding additional offers and advertising. Since the information given was limited, we assumed this confirmation # would be used, similar to that of airlines or hotel confirmation numbers. With the airline, we go to the counter, give them our confirmation number, show our id's, and get our boarding pass. At the hotel, we go to the check-in area, give our confirmation number, show our id's, and check-in.

We went to Universal Studios on the trip date, went to guest services and were promptly told Universal Studios did not honor 'TicketsatWork' confirmation numbers. We paid $182.79 for those tickets. To get into the park we had to pay $358 at the Universal Studio gate (Universal Studios receipt reference # ** date 9/13/16 9:18 am). We keep enough room on our charge card for my retired husband's medications and we figured 'TicketsatWork' had made some sort of error and would do the honorable refund thing, so we used the medication monies for our park entrance fees.

When we returned home we contacted 'TicketsatWork' to be curtly informed by the Customer Service Agent there would be no refund. We were informed, after the fact, we should have gotten an email with a PDF file which would print out park passes. I mentioned earlier, that never happened. The 'TicketsatWork' CSR kept passing the blame to Universal Studios.

The simple fact is we did not purchase the tickets in advance from Universal Studios we got them from 'TicketsatWork' which means they are the responsible party. No email received with a PDF. No vouchers printed and the 'TicketsatWork' representative claims Universal Studios was already paid. This makes absolutely no sense. A middleman, in this case 'TicketsatWork' would not pay the end contractor (Universal Studios) until such time the ticket sold by 'TicketsatWork' would be used. In this case it never was.

After a detailed with the 'TicketsatWork' CSR and a more than 2 minute hold time I was transferred to an answering that promised a 'call back' regarding this situation. That never happened. Now with my husband's medications coming due, I've got to come up with an alternative way of paying for them, which will add to our expenses and an already unpleasant experience.

Original Review: Sept. 13, 2016

Booked my vacation 04/16/2016 for travel date 08/06-08/13. When I got to my hotel (Ramada Inn), was told my booking was 8/13-8/21 which is the following week. I had already paid $445.7 for Ramada Inn. Was on the phone for hours until TicketsatWork got me a hotel with Allure Resort. Was told that the resort will put a $100 hold on my credit card. The hold turned into a charge of $472.41. I've been in touch with TicketsatWork but they've pretty much told me they can't do anything. Allure resort refused to provide receipt for the charge. I've spent countless hours speaking with TicketsatWork, the last rep Alan said he will get back with me until this is resolve but never heard back since 8/19. I did stay at Allure Resort but I never did at...

Original Review: Sept. 1, 2016

I was trying to purchase two adult passes to Walt Disney World and had some questions. I called the customer service line and after a very long hold, a representative finally picked up. I was looking for more details on my purchase and the delivery method of these tickets. The representative that I talked to was extremely rude and made me feel guilty for calling. He did answer some of the questions that I had, but kept reminding me that the information could have been found on the website.

I was ready to make my purchase, but the representative's attitude and tone were making me uncomfortable, so I asked if I could speak with a manager. He told me that managers don't take customer calls or assist with purchasing tickets, and that since they're so busy on weekends, I should call back a different time to speak with a supervisor. He didn't offer to put me on hold, and since he was making me feel rushed and like I was wasting his time throughout our conversation, I unfortunately did not end up purchasing the tickets that I wanted to buy.

While the situation could have and should have been resolved directly, I am appreciative that TicketNetwork provided a refund. I have done business with them in the past and as a resolve of how this situation was resolved, will do business with them again in the future.

I will give them 3-stars based on a good first purchase and the trouble I had contacted them during my second purchase. My recommendations to TicketNetwork is to be as a response with your customer service team as you are on the sales side.

Also, high marks to Casey for the way she handled the conversation and resolved it. Her active listening skills were remarkable.

Original Review: Aug. 30, 2016

I purchased 2 tickets for Universal Studios Orlando in April 2016 for an October 2016 trip. TicketsatWork was linked through an employee referral system. After purchasing the tickets I was informed my mother has purchased annual passes for us as a surprise gift for our trip. I have attempted to reach TicketsatWork 4 separate times and have documents of each attempt but they have failed to respond. In good faith, I kept trying to reach them to get a refund as opposed to disputing the charge on my credit card. As such, the 60 days has passed and that option is no longer available to me. Zero customer service.

Original Review: Aug. 25, 2016

I have been looking at Ticketsatwork.com's promotions for Disney World tickets. They are currently advertising two promotions - 1) a 7-day ticket with the park hopper option for the price of a 4-day ticket with the park hopper option and 2) a 5-day ticket with the park hopper option for the price of a 3-day ticket with the park hopper option. Their advertisement includes the value of the offer as well as "Your Corporate Price." I don't understand where they are getting "Your Corporate Price" for the deals they are advertising. Important is that I'm comparing the prices before taxes and fees are applied, and I attached images showing the prices being compared.

For the 7-day ticket with the park hopper option for the price of a 4-day ticket with the park hopper option deal, Ticketsatwork.com says the value of an adult ticket is $439. They say a child ticket is $419. These prices match Disney World's website. "Your Corporate Price" is $409 for adult and $389 for child, which Ticketsatwork.com is saying is the price of a 4-day ticket with the park hopper option. The prices on Disney's website are $394 for adult and $374 for child. On Disney's site, $409 for adult and $389 for child match the prices of 5-day tickets with the park hopper option. So, it appears that Ticketsatwork.com is advertising a 7-day ticket for the price of a 4-day ticket when they are actually offering a 7-day ticket for the price of a 5-day ticket.

For the 5-day ticket with the park hopper option for the price of a 3-day ticket with the park hopper option deal, Ticketsatwork.com says the value of an adult ticket is $409. They say a child ticket is $389. These prices match Disney World's website. "Your Corporate Price" is $379 for adult and $359 for child, which Ticketsatwork.com is saying is the price of a 3-day ticket with the park hopper option. The prices on Disney's website are $345 for adult and $327 for child. No prices on Disney's site match the prices on Ticketsatwork.com. So, it appears that Ticketsatwork.com is advertising a 5-day ticket for the price of a 3-day ticket when they are actually offering a 5-day ticket for more than the price of a 3-day ticket.

Funny, though, in the 7-day ticket with park hopper option, Ticketsatwork.com says the price of a 4-day ticket with the price hopper option is $409 for adult and $389 for child ("Your Corporate Price"). However, in the 5-day ticket with park hopper option, Ticketsatwork.com says the value of their offer is $409 for adult and $389 for child. I don't understand how they use the same prices and say in one offer they are the prices of 4-day tickets, yet in another offer, they say they are the prices of 5-day tickets.

I sent emails to Ticketsatwork.com's Customer Service asking for an explanation. The response I received was that the prices matched. When I challenged their response and said I still don't agree, I did not receive a response. I even sent them another email asking if they were going to respond or if they closed the case. Now, I gave them two stars because the deals are still good. But, it appears they either need to advertise the offers for what they truly are or adjust the prices.

When I eventually called a corporate number the customer service agents were rude and dismissive. When I asked the agent to refund the $170 to me, she went into lawyer mode and argued that everything was disclosed and legal. My receipt clearly states that I was charged for resort fees, yet TicketsatWork considers these fees "taxes". While my receipt does make a statement about potential resort charges, this notification is made after payment. I am very disappointed and will also file complaints with the BBB and the Fortune 100 company that I work for.

Most recently I tried to use the tickets yet again July 29th, 2016 prior to the one year Anniversary date of August 1 on my tickets and was told that the tickets had three different expiration dates. This was despite the tickets had a 1 year expiration date that had not passed. The Legoland representative asked if I still wanted to enter the park and I responded "Who would waste $200 going into a park in the storming, thundering and lightning rain? Not to mention it is bad business practices to keep selling tickets to customers knowing you have closed down all of your attractions inside as stated at the gate. Your own representative stated that nothing is open."

I was then referred to a manager by the name of JP who said that he could extend the tickets for thirty days to August 31, 2016. I stated that this defeats the purpose as school would be back in and that I keep driving 4 hours to get to the park only to not be able to use the tickets. I left disgusted and then drove back to get a refund on my parking only to be told that there are no refunds at the parking attendant that I would have to go back in the storm to the front gate. I proceeded back to the front gate in the soaking rain along with dozens of other very angry customers many of which who stated they too have had a similar experience.

I am thoroughly disappointed at the service I am receiving both at Legoland as one of the TicketsatWork vendors and as one of your customers. I am part of two extremely large state organizations who promote your TicketsatWork program all the time and despite my hesitancy decided to give the program a try. I am sad to say that this has been a nightmare so far and I am not sure if I will be able to continue to support your organization.

After requesting an automated callback I received a callback a couple of days later. I requested a refund on my ticket order number **. I was told by the TicketsatWork rep that they had to email Legoland first and that TicketsatWork will get back to me in 24-48 hours. A whole week has past still no answer. Clearly someone is clearly fleecing money from unused tickets and the company is not accessible to provide customer service for customers that should be assisted. As a customer I expect to be able to access and use a product or receive a refund. Who would have thought I would buy tickets that expire in one year yet they expired prior to 1 year without notice, no help and no refund? Bad business practices.

Original Review: Aug. 18, 2016

I had made a hotel reservation using TicketsatWork. I have to cancel it well ahead so I do not incur any extra charges for late cancellation. When I call the customer service, I had to wait for 30 minutes to speak to a rep which is fine because the IVR says there is a huge call volume and I can press 1 to have a callback when my turn is up in the queue. So I selected that option and I got a callback after more than an hour. The moment I attend the callback, I hear a hello and the call is disconnected. So I tried this again and the same happened. I tried again and the same. This happens while I am at work, on road or at home. So I sent an email and no reply.

It's like literally they have no bandwidth to handle customers to modify their existing reservations. Extremely frustrated. I am still going to try multiple times to cancel the reservation but this is it for me. No more tickets at work and I have already shared my views with friends and many have encountered the same. Guess what? This site is not worth the time to save a couple of dollars. As a general opinion, a company with great product and bad customer service will never make it far.

Original Review: Aug. 16, 2016

I paid $313.80 for my reservation; however, the hotel said the reservation only cost $235.01. I overpaid. Can't get through to TicketsatWork customer service because the phones are too busy.

Original Review: Aug. 12, 2016

Purchased Disneyland Tickets. Only got a confirmation number. I need to print them tomorrow, and I have called several times. As of right now I have been on hold for over an hour. My two emails over the past two days have not been responded to. $800.00 is a lot of money to lose. There is no account history or way to get immediate help with this company. So here I sit, waiting on perma hold with $800.00 in limbo.

Original Review: Aug. 11, 2016

Reserved a hotel on 7/25/16 for 8/12/16 hotel reservation, discount is great! However, customer service hasn't been pleasant. Hotel doesn't show our reservation. TicketsAtWork continues to say it will show 24-48 hours in advance of reservation and hotel tells us it should be in their system well before 24-48 hours in advance and to call TicketsAtWork back. I have called a week before reservation, 48 hours and 24 hours in advance of reservation. Reservation still doesn't show. Hotel continues to say to call TicketsAtWork. However, expect to be on hold for over an hour or they can call you back in an hour (have done this more than once now) or email customer service (have yet to receive a response to that).

Supposed to go to hotel tomorrow (over an hour drive away) and hopefully won't be told we don't have a reservation. Oh, and if I want to call TicketsAtWork tomorrow upon arrival to hotel and possibly be told there is no reservation, I can expect to not be able to get a hold of a live person and wait for a call back over an hour later. This is not good customer service and hasn't been a pleasant experience. I don't think I'll use TicketsAtWork again, even with the great discount. Ping pong between the hotel and TicketsAtWork with no resolution.

Original Review: Aug. 9, 2016

TicketsatWork's customer service phone number is hands down the most frustrating one to call. I've tried multiple times to get in contact with a customer service representative and each time the average wait time is over an hour!!! I selected for them to call me back once they become available, but never got any call back. This time (my 4th time), I am staying on the line to wait for someone to pick up the phone to help. I am on the line waiting while I type this complaint. It's been about 1 hour 30 minutes in to this call. How many customer service representatives do they have working the phone lines? ONE? IF SOMEONE FROM TICKETSATWORK IS READING THIS, PLEASE ASK YOUR TEAM TO PICK UP THE PHONE OR CALL ME SO WE CAN GET THIS NON-ISSUE RESOLVED!!!

Original Review: Aug. 8, 2016

I have bought theme park tickets here once before and never had an issue. I decided to try them out again this time to book a hotel for a girls' trip. They had a really good deal and given my prior experience, I decided to book it. So life happens and something serious and personal came up for the date that I'm supposed to go on my trip. I did research on here to see people's experiences with hotel cancellations. Most of which were not good. I seriously gave them the benefit of the doubt to see if they would handle my issue differently. The agent was kind and polite but kept putting me on hold to discuss with the manager. Okay, sure. I don't mind waiting. On the first hold, he came back and advised that he would offer a cancellation if the cardholder was around. I said "The cardholder is my husband and he is at work. If you need him, I'll have him call back later." He put me on hold after that then all of a sudden the call got disconnected.

I don't know if he accidentally or intentionally hung up on me. I called back right away and I get the "All agents are busy and type in your number for a callback." Why??? I didn't get that message on my first call. So now I'm still waiting for a callback. What a waste of my time. I really hope they assist me and do what they said they would do. I would rebook for another date on their site and update this review. If not, we may have to file a dispute through our credit card company.

We were told that they will refund our purchase and give us each a $25 gift card for our trouble. We asked to speak to a manager, instead we were put on hold for 15-20 mins then spoke to the original agent instead of the manager. I told her to get me a manager I did not ask to be given back to the agent then we were put back on hold for another 20 mins only to be put in to voice mail and are still waiting for a call back. Not only that but when trying to get this fixed we were transferred to 4 or 5 different people and got hung up on more than a few times. Also now we are going to have to pay 250 to change our flights.

We were told the "employee" will be reprimanded. WHAT GOOD DOES THAT DO US??? How about making them pay the $1250 we are being told we have to pay in order to make this right. WTF??? ARE YOU EFFING SERIOUS!!! Our wedding is 2 weeks away. Thanks for ruining it. I will never use TicketsatWork ever again. On top of that I am going to be writing letters and blogs everywhere I can about this. I will also be contacting a lawyer, the Better Business Bureau, Chamber of Commerce and anyone else I can.

Original Review: July 26, 2016

I buy a ticket thru the website and I need the Annual ticket. When I went to Orlando to pick up the tickets the lady explain to me that I need 14 Consecutive days and it was good until 12/31/2016. Unfortunately those tickets suppose to used for 14 consecutive days and not the Annual tickets. I spend $700 and I only used it for 2 parks!!! I contact customer service and they can't refund my money or extra tickets. Very disappoint.

I called the next day and the hotel would not put a MR. ** (hotel manager) on the phone because they claimed that he does not deal with customers. I contacted ticketsatwork and they told me it was nothing they could do. I was then forced to find someone I could travel with and this forced my mom to request emergency leave time because she did not want me to travel alone. My husband has since emailed me and told me to pull the plug on the entire trip because it was yet another attack over there. I am disgusted that they require a letter from his command (which I have) stating why we can not travel.

I am also disgusted that I have had to be in direct contact with such a rude staff at the Pullman in Paris when I booked through ticketsatwork. I have yet to talk to a manager on both ends. It's not even about a refund. I have requested a change in hotels in a different location not to mention that I have been continuous contact with the airlines and they have been more than understanding. My airline tickets were non refundable and I received a full refund from them. THANK YOU DELTA AIRLINES. I am exhausted as we will be out of almost 900 dollars but my life and seeing my family again is worth so much more. PLEASE!!! DO NO USE THIS SITE.

The shame of it is if they would just increase the number of available customer service reps, and provide them more thorough training, much of this could probably be avoided. As it stands, I'm sure that Shateria and their other managers spend the vast majority of their day dealing with upset and angry callers because of everything they 've to go through before having an opportunity to speak to someone who knows what they're talking about and does what they say they're going to do.

Original Review: July 21, 2016

Purchased tickets to Disney World and hotel reservation through TicketsatWork. After some thought, decided we wanted to change hotel reservations. Spoke to rep at hotel who has assured us there's no problem cancelling reservation, and helped make new reservation at different hotel. However, since the reservation was made through TicketsatWork, they would have to be the ones to cancel the reservation. Sunday we called TicketsatWork, were advised by automated message that there was a long wait time but we could leave our phone number and receive a callback. It never came. My husband tried again on Monday and received a callback, however they informed him that I would have to call since we had used my credit card.

Tuesday I called back, choosing to wait this time since leaving a callback number did not appear to guarantee a return call. After waiting for about 45 minutes, I gave up. Wednesday I called again and chose to leave a callback number again. I was informed by an automated message that I could expect my return call in "over an hour". When it came 3 hours later, I was busy at work and unable to take the call. Perhaps if they could have given me a more specific window of time I could have made myself available, however I think the idea is to just frustrate their customers into giving up and leaving them alone. At any rate, I called again and left my callback number again because apparently they are so overwhelmed/understaffed that there is never a time of day that you can call and expect a reasonable waiting time.

I received my second callback and was able to take the call. Spoke to the representative who informed me that she would cancel the reservation and call me right back. Guess what? No callback. Thursday, this morning, I decided to call the hotel to find out whether the reservation had been cancelled. At least I was able to get in touch with someone at the hotel in a timely manner, but only to learn that the reservation had not yet been cancelled. So I called TicketsatWork AGAIN, left my number for another callback.

Received the return call an hour or so later (btw, each time I left my callback number I received the same automated message informing me that my return call would come in over an hour). I brought the rep up to speed on what had been going on, and she informed me that someone had tried to call to cancel the reservation, but had been told by someone at the hotel that the appropriate supervisor needed to fulfill the request was not available and they should try to call back tomorrow (since when is a special supervisor needed to cancel a hotel reservation?). Part of the issue, apparently, is the non-refundable status of the room, however reading these reviews I noticed a recurring theme in which customers purchasing tickets for attractions or reservations for hotels are surprised to learn that their tickets have expired or their reservations are non-refundable when there was no indication of that being the case previously.

Anyway, I requested from this rep that I receive a return phone call updating me on the progress made after someone attempted to contact the hotel to cancel my reservation again. I also requested that the rep contacting the hotel take the name of whoever they speak to at the hotel should they encounter any difficulty cancelling the reservation. I was assured that I would receive a callback and an email updating me on the status of my request. Currently, it is 6:47 p.m. eastern time and I have yet to have received a callback updating me or an email. I have put in another call requesting a callback, and guess what? Someone will get back to me in over an hour.

Reading these reviews is truly disheartening. This company really makes you work to contact them and resolve issues. Everyone has seemed satisfied with the resolution of their difficulties once they've had the opportunity to talk to a manager, but my question is why is everyone having so much difficulty in the first place? At this point I'm just hoping a negative review will guarantee me a call from a manager and a timely resolution to this nonsense, as well as an offer to waive the $25 cancellation fee seeing as so much of my time has been wasted jumping through hoops and getting completely unsatisfactory results.

I felt obligated to give a 2-star review and not 1, only because I do actually think the price of the admission tickets were significantly less than what I would have found going directly through Disney, and also because when I've actually had the opportunity to speak to a live rep, they were courteous and understanding. Otherwise, and utterly disappointing experience.

Original Review: July 19, 2016

In an attempt to utilize one of my company's benefits I attempted to purchase movie tickets through TicketsatWork. It was only during the checkout process that I instantly realized that if I purchased tickets they were going to cost MORE than if I bought them directly from the movie theater. I followed up with TicketsatWork via telephone and had a HORRIBLE experience. I then followed up on twitter sending a tweet @TicketsatWork, then they asked me to direct message what happened. I followed up twice since with no response. The following is the account copy and pasted from twitter direct messages to @TicketsatWork :

"I called in because the price of Cinemark tickets were more expensive buying from your company using my discount than Cinemark's website. The woman on the phone was aggressive and rude. She said "I'd suggest buying them from their site then." I asked how I could report the difference for your company to investigate... she said I could not do that. I asked for a supervisor and then she hung up. I tried to call back in hoping to get someone else and she just picked up and hung up. I waited a short time and called back in using a different phone. She of course answered and I asked right away for a supervisor.

She put me on hold. She came back on the line minutes later and asked what my complaint was. I responded that I wanted to speak with a supervisor. She sighed and told me it could "be a while" before I could speak with one. I told her it did not matter to me and that I still wanted to be connected to a supervisor. She put me on hold. Then she picked up a few times placing me instantly back on hold. Eventually she just hung up on me. This whole situation was disgusting."

TicketsatWork have been made aware of the situation since July 1st 2016 and there has been no resolution offered. Furthermore, from reading other recent reviews on this site I can see that many other people have had the same terrible customer service. I will be recommending to our benefits team that TicketsatWork is not the type of company we should align ourselves with in any way, shape, or form.

This being said, I have sent at least 8 different emails to both the info and customer service email addresses as well as called to speak to customer service again. The email forwarded from the Aquatica staff says to have Ticketsatwork reissue the tickets with the correct names. This wouldn't even be an issue if during the ordering process, it gave you the option to put different guest names. All it asks for is the person picking up the tickets - which in this case would have been me. Even if they say it should be listed as the guest, if I bought two tickets and it only allows me to enter one name, I'm still out of luck. I'm very disappointed and considering our company spans multiple states, I have reported this issue and forwarded all emails I have sent to our HR department for evaluation. Seems we aren't the only ones having issues.

Original Review: July 4, 2016

My company just partnered with TicketsatWork.com and we are planning a trip to Disneyland. I found that the ticket prices were cheaper here than any other site. When I went to purchase the tickets, there was a $30.27 taxes and fees. Ummm...no I am not paying an additional $30 for tickets, when I can get them somewhere else for cheap and pay no fees or taxes. I called the 800 number and spoke to a customer service representative and asked why I am being charged taxes and fees.

She told me it is because they are a third party site and they charge taxes and fees. I told her other third party sites don't charge taxes and fees. She told me "well that's why" and hung up on me. Not only is that poor customer service to hang up on your potential client, but the entire time from the moment she answered the phone she had attitude. Maybe she didn't want to be working on a holiday, but that is not my fault. I guess I will find another company to buy my tickets.

Original Review: July 1, 2016

I booked San Diego Seaworld and Zoo tickets with discounts from Ticketsatwork. I did my research and agreed that price was a good deal and I made my purchase ($204.98), $32.72 in taxes and fees were added at checkout. That time I was under the impression that tax would be levied for all sales, so I proceeded with my purchase. But later I got to know from my friends that in CA there is no tax on San Diego Seaworld / Zoo tickets. So basically I end up paying more than the face value of the tickets. Called customer care but did not get any help. I think it is an unethical practice (charging more than actual ticket price through false advertising) that should be stopped immediately. I won't recommend it to anyone.

The second time we called was tonight, we were having issues with checking out our purchase linked to our hotel room. Instead of helping us, offering to make sure we understood or anything, we were rudely told to call back after we try it again. We try it again, same issue. So we call back, this time with a 15 minute wait. We finally get through to someone, they offer to book the hotel for us and take our card number. THE TRANSACTION GOES THROUGH, and then we're told "Oh, wait... no it didn't", only to find out the money has been taken from my credit card and charged anyway. The charges will be reversed, that is not the issue. The issue here is the rude level of customer service every time we call, and the fact that my card was charged for a large amount - almost one thousand dollars, and no room was actually booked. So what did tonight exactly accomplish for us? Nothing.

Not only are we out money, we don't have a hotel room, and we have made zero progress for our trip. What we were told by the Customer Service representative was that the hotel couldn't be charged because there was an issue with it? Well then why was my card charged to begin with? If there's an issue, why was the full amount charged? Why was the transaction not rejected? Why has working with your customer service team been awful, and why does your business feel really shady to me now? You don't just charge money to someone with nothing to show of it.

This needs to be made right by a manager or someone higher up. We should not have numerous bad issues with a company and we should not have been charged with nothing to show for it. I was excited when we found out my employer offers these benefits because it meant we could FINALLY take a vacation, but this has been nothing but awful from the start. I do not understand. As someone who works in customer service myself, it is not that hard to be kind, respectful, honest, and considerate of your customers. It is not hard to make a bad situation right. There is no reason that this has escalated to the point it has. I sincerely hope that we can work things out, I do not wish to completely give up on a business but if it has to be done, so be it.

Original Review: June 22, 2016

Purchased two, two-day tickets for Universal Orlando, and selected e-ticket option. It was not clear upon checkout that this would require taking the credit card and ID to some kiosk in Orlando to get my tickets. I sent two separate emails, and did not receive a response. Tried to contact via phone all day. When I finally got a call back, the rep told me it was too late to change the e-ticket to a regular ticket. When I asked to speak to the supervisor the customer rep hung up on me.

Original Review: June 9, 2016

I purchased tickets to Universal Studios and after I pressed complete order they apply "taxes and fees" that end up making the ticket price higher than if you just purchased direct from Universal Studios. It seems very dishonest to have you click a "Complete Purchase" button and then show a different price. I highly recommend you purchase tickets through the actual website rather than get this fake corporate discount that they say they give. Additionally, it says $0 tax but then they go and add tax. I feel scammed.

Original Review: June 9, 2016

We bought tickets to Seaworld San Diego with the All Day Dine option a week in advance, planning to use them the following weekend. The stated turnaround time to receive the tickets was within 24-48 hours, but after three business days, we still had not received the tickets. I called in to customer service and asked about the status of the order. The representative told me that the order had been CANCELLED! They no longer sold that product, even though I was able to place the order just fine and received a confirmation email. I was SHOCKED! TicketsAtWork never sent me an email or anything to inform me that the tickets were cancelled!

If I didn't take the time to call in (holding 20 minutes for a representative), I might have kept waiting, expecting the tickets would be coming in anytime now. The fact that they could cancel our order and not give any notification shows a complete lack of regard for communication and our travel plans. We originally could have obtained these tickets elsewhere at a slightly higher price, but it is too late now. Now I have to secure tickets on short notice. Would not recommend TicketsAtWork.

Original Review: June 8, 2016

We were going to be in California this month so I booked a hotel in TicketsatWork in January. Recently we had to change the dates of our trip, meaning that we had to modify all the reservations we already had. It didn't was a trouble to modify the flight and an Airbnb reservation for our stay in Hollywood. However for this hotel reservation I have been struggling a lot. I've been trying to get in contact with their customer service line and no one has ever responded to me.

I've been trying all day, at different hours, on different days since the past week and nothing. The long I've been on the phone waiting for someone to answer is 30 min. The email confirmation I got when I first booked clearly stated "Hotel cancellations or changes can be made at any time outside of 72 hours before your Arrival Date, and will be subject to a minimum $25 cancellation or change fee per room." I don't want to cancel the reservation, I just want to change the dates, and clearly don't want to lose that money. I'm really disappointed with the "customer service" you say you have. P.S. I've also sent plenty of emails and no one has ever responded to me.

Original Review: May 18, 2016

I bought 2 single day with a 2nd day for free vouchers through Tickets at Work back in December and they expired 11 days later! Myself and my family have used Tickets at Work before to go to theme parks, and they have always been good as long as you used them a year from the date of purchase so I wasn't expecting to buy basically expired at purchase tickets! It's not even like this is a limited offer deal. Every time I've ever checked for SeaWorld prices on this site the same deal is going on. When I talked to the service rep, he said that I couldn't get a refund or have the expiration date changed! Then he said he'd talk to management. Apparently this was a very short conversation and management is readily available because he was barely off the phone before saying there was nothing he could do about it. So, I had to pay for SeaWorld twice.

The kicker is that it was way cheaper to buy tickets from SeaWorld directly. I could get a fun pass for less than it costs to go for one day and go as many times as I want for the rest of the year free! Tickets at Work is an expensive waste of time and money which result in a massive headache. It's cheaper and less stressful to buy directly from the park. That's what I'm going to do from now on, and I'll recommend that to anyone I know thinking about using this site.

Original Review: May 16, 2016

I have used TicketsatWork many times and have never had a problem until today. I was in San Diego for business and myself and a colleague decided to go to the San Diego Zoo for the day. I flew in this morning, but left my phone at the airport. We purchased tickets and they were sent to my email. Being at a hotel, I was unable to access my email without my phone, which would be provided with a security code to confirm I was signing into my account. I then attempted to contact customer service to have my tickets emailed to another address. I was told they were not able to do that. We headed to the park and tried to see if will call could pull our tickets up, no luck. We purchased tickets at the park and went about our day.

When we got back to the hotel, I called customer service again to refund our unused tickets. After waiting for more than 20 minutes, I explained the situation and realized it was an odd one but hoped they could make it right. I was told the tickets were non-refundable and no refund would be assessed. I asked to speak with a supervisor and she said that they didn't have anyone working right now. When explaining my situation she made it clear that what I was explaining didn't make sense because she said my tickets were used. I never printed them out and have never opened the email!

I'm extremely upset with the way this was handled. I understand policies, but this was a case where I was not able to print out the tickets in my email. I was accused of lying and I did not once see anywhere in the purchase process that these tickets were not refundable. I would hate to have to dispute this charge, but this isn't something that was authorized. Please make right.

Original Review: May 15, 2016

I reserved a hotel room today, and I accidentally booked it for a day after I intended it to be. So, I called Ticketsatwork right away. But the lady said there is nothing they can do because it is a "non-refundable" room. First, this was after I waited for 20 minutes or so on hold waiting for someone. Second, I did not see anywhere on the website where it was non-refundable. Third, on the receipt it gives the cancellation policy which states it has to be outside of 72 hours which it was. So, I would expect them to be able to help me in some way. I have used tickets at work before, but this situation has made me probably not use them again if I cannot get this resolved.

Original Review: May 12, 2016

Just like many others on here the customer service at Plum Benefits is horrible for hotel matters. I booked a Montreal hotel and nowhere in the terms and conditions does it reference that they do not provide price adjustments for hotels. Other websites including the vendor that PB uses, Expedia, offer price protection without hassle. So why would I bother trying to save a few percent when that entire savings was wiped out when the price of the hotel dropped $100/nt a day after I booked it? Customer service is horrible. They say they will call me back and never received anything. I ask to speak to a manager and then get hung up on. Really a professional company... I will never use your service again thanks to your rude representatives and unwillingness to set things right.

Original Review: April 29, 2016

Hello! I bought tickets on March 28 2016 for Universal Studios online via TicketsatWork. The experience of ordering the tickets went nice and smooth, it guides you from one page to another page. When a new window appeared it asked me Venue and Quantity of tickets I need (I ordered 4 tickets). THERE was a deceiving trick! If you scroll down just THEN you will see the date of expiration, which was May 23rd. When I ordered it I had NO IDEA that my tickets will be expired on May 23rd! I need them for the first half of July when my guest will visit LA from overseas. So when I got confirmation email with all my (4) tickets just then I saw a previously hidden info "expired May 23 2016".

I called right away (about 3:15 p.m) TicketsatWork. After waiting for representative for more than 1/2 hour I've been told "sorry but we can't help"... To be short, I spent hours and hours calling, waiting and talking to reps (Gabriel, Jasmine, Rachel, James) and manager (Astrid). In the beginning, they recommend me to contact straight Universal Studios - there I got an answer that they can't honor my tickets for date that I need because they were bought via 3rd party... My case was escalated to senior manager. I was calling and waiting. At the end (April 19th), they didn't return my $360.32, nor re-issued tickets with an appropriate expiration date... I lost my $360.00 without any compensation.

I'm very disappointed and feel there should be a pop-out menu as a tiny calendar so a customer can order the ticket and know they can be valid on the days when needed. I have to mention that all reps and management were very polite, and (2) reps actually apologized to me and agree that May 23rd was invisible unless you scroll down the page. But it not makes my situation easier. I strongly feel my $ should be return to me or tickets should be re-issued with mid-July as my expiration date. Sorry for my English, it's not my native language. I'm so sad about my experience with TicketsatWork... Instead of saving $40 ($10.00 per ticket) I lost $360.00

Original Review: April 16, 2016

I purchased Walt Disney World tickets for a trip in February, discussed purchasing additional tickets to Universal Studios for a trip that I was trying to plan for May. I wasn't sure of the trip details or itinerary, but since tickets were listed at $189.99, which is significantly less expensive than the Universal website, I was going to purchase them anyway. The agent convinced me to wait until I was sure that I was coming back to purchase my tickets. I expressed my concern about the availability of these 4-day Park to Park tickets as well as the affordable price and was assured that the tickets would still be available and that the price would remain the same.

Now that I ironed out the details and will in fact be visiting in May, tickets are significantly more expensive and TicketsAtWork will not honor their previous prices or back the word of the undertrained staff member that mis-informed me. The customer service agent I spoke to, Greg, was unhelpful and refused to connect me to a manager. He said that while supervisors were available, they were all "super super busy" and I would have to call back since he had to take other calls, followed by him hanging up on me when I offered to wait on hold for a manager to become available. Not only am I extremely disappointed, but I am writing a letter to my employer suggesting that they end their contract with TicketsAtWork. I was offered no resolution and now I'm forced to pay the higher prices or skip my trip.

Now I have to end up paying way more and I would not have booked through here if I knew. There should've been a mention that there would be another fee charged on top of what I already was paying. But there was not. I called the customer service and all I got was sorry for the confusion and there's nothing we can do. It's non-refundable. It has not been 24 hrs yet since booking and I don't think $25 is worth it since I'm still losing money if I cancel. I am likely not using TicketsatWork.com anymore. I didn't get any help with my problem either.

The night of our trip, a full hour AFTER we had planned to leave, TicketsatWork told us that they couldn't get us the reservation, and instead offered us a hotel without parking, or other amenities that initially drew us to the Capitol Skyline. The best part of this entire process is that we were told MULTIPLE TIMES through BOTH PHONE AND EMAIL by TicketsatWork that our reservation was set to go without any issues. We did not end up going on our trip. This was a horrible experience all around, and I highly recommend you use a different provider, or better yet book your hotel tickets directly through the hotel.

Original Review: April 5, 2016

I booked 2 hotel rooms 1 month ago. This is a trip I go on every year. This was my second time using TicketsatWork (I booked a trip to Orlando which I am going to in the morning, a few days before that). In the many many years that I have gone to the Clevelander Hotel on South Beach (which I have done nearly every year for the last several years), I have never seen the price go down, the closer you get to the travel date; especially on a holiday weekend (4th of July). We were able to cancel the reservation and adjust the Orlando reservation. I also saw where it said book early for the lowest guaranteed price on your website.

I am extremely frustrated that I booked two rooms, and 1 month later, the cost is $226.00 cheaper for one of the most popular hotels on South Beach. I am losing out on nearly $500.00. I called your customer service, and the gentleman did not seem like a customer advocate. He told me there is nothing he can do and suggested I call the hotel, and get someone to say I can cancel, and call you back and give you that person's name. That does not seem too comforting. I am only trying to spend lots of money. With almost every other company out there that advises if the price lowers, you will automatically receive the difference after you book, I assumed this company would do the same thing.

There is no explanation on the complete order screen explaining the low price guarantee is not as described, or saying this is a nonrefundable purchase. I just had the reservation adjusted for Orlando, and have done the same for my previous Clevelander hotel bookings. Does a potential longtime customer who has already spent over $3000.00 with a company in the last 2 months, and had plans to spend much more get this issue taken care of? It would be only the right and financially moral and beneficial thing to do.

The next day (3 days till vacation) still no reservation. We call in the a.m. and the rep advises us that we were booked at another resort. When told her we didn't want another resort, we wanted what we booked, the rep told us it was too late, and it was already booked and the vendor was paid and the key was delivered. We told her we did not authorize a payment on our card for a different resort. When we brought up that we had a confirmation of our resort, she acted as though we didn't have one. She stated if we HAD one then to email it to someone at topvillas.com. The rep then stated that they will work on it and call us by 5 pm. I waited till 10pm and still didn't hear anything. I called and spoke to a manager named Taylor. She stated she didn't know what was going on but, that she would call me personally by 10am the next morning.

I found that strange and asked her if she was going to still be working at 10am. She said yes, and she would call. 1030 am, (2 days till vacation) no call, no reservation. I called and spoke with a manager named Felicia. When I asked about Taylor, who was suppose to call me, she said she wasn't working and doesn't work on Sundays. At that point, I was beside myself. After a few calls back and forth, Felicia advised us that supposedly the resort was booked and that's why we were transferred to another resort. We checked online and at the resort and found numerous villas available. When I brought that to Felicia's attention she advised that that is what she's being told on her end. She even called the resort herself and found out that there was numerous villas available.

Now, here it is, less then 48 hours until my family of 5 are to be in Florida having fun and enjoying our vacation and instead we are fighting over if we should even go. Even if we did go, could we find a nice place to stay during Spring break. This has been the worst trip ever! And the sad part is we didn't even leave yet. I felt truly disrespected as a customer. Felicia did offer to send some dinner gift cards to my house to use after our trip, but after what we have been put through thus far, that doesn't even come close to rectifying the situation.

After being on hold for over 30 minutes and all the while my 3 year old grandson asking why we can't go in, I gave up, and bought another set of tickets. I tried again to call TicketsatWork when I got home, this time waiting over 40 minutes on hold. Again, I gave up and am disputing the purchase through PayPal. Use this site at your own risk. Sometimes the cheapest is not always the least expensive.

Original Review: March 29, 2016

My wife works for a large aerospace company. She used TicketsatWork to book a hotel in St George, UT a couple weeks ago as our first stop on a trip to San Diego to attend a funeral service for a family member. We received a confirmation email from them. When we arrived at the Days Inn in St George at 10:30 PM, after driving 12 hours, we were told that no reservation existed and no rooms were available. No attempt was made to help us find other accommodations due to some events in the area. We were SOL! After checking with two other local hotels we drove to Mesquite, NV and again, no rooms. We ended up driving to our final destination, San Diego, arriving exhausted, at 4:30 in the morning.

Upon returning to Colorado, my wife contacted the TicketsAtWork customer service phone number and after a lengthy and frustrating conversation with your representative who clearly lacked the skills to be representing any company's customer service line, we finally were told a refund would be issued... within 2-3 weeks. Are you kidding? 2-3 weeks is ridiculous! I find it difficult to believe that in this day of social media that a company would allow such poor service and then add insult to injury by holding up a refund for so long. Never again will I use their services or recommend them to anyone. Additionally, I have reported their poor service to the appropriate corporate services dept at my company.

Original Review: March 27, 2016

After reviewing thoroughly and carefully travel arrangements for a trip to Vegas, we decided to book airline separate and use (what we thought was super at the time) the TicketsatWork website to book our hotel for a great rate. We looked for 3 days before making our final decision and found that on the 3rd day, the price for the hotel we wanted actually went down by a little bit. We finally made the decision to book the Hard Rock Hotel for the price of $308.10 per room (2 rooms). We booked and PAID for this reservation on 3/18/2016.

On Saturday, March 26th, my sister in law who booked it received a call in the evening that her reservation could not be honored, and she could choose to either be reimbursed, or, they can set her up in another hotel! What?? We called to discuss the situation with TicketsatWork on Sunday, March 27th, 2016 and basically were told we shouldn't use their website for booking because it's behind or lagging, and if we would have called, the reservation would have gone through. I was told when originally speaking with the agent that one room got booked, one did not, and that if we still wanted to proceed, there would be an additional $47 dollar charge. I declined, and requested to speak with a manager. I was put on hold for about 10 minutes before I hung up.

I called back and spoke with Adriana who said the manager would be willing to comp us $25.00 per room, but ultimately, we would be responsible for an additional $25 per room (which, confusing, being that they originally told me one of the reservations/rooms was honored, so really, the $50 is the same that they told me anyway). In all of my years and times booking trips through online sites (which has been MANY) I have NEVER experienced this horrible service. Because of our extreme disappointment, we ultimately made the decision to have the charges reversed, but however, in looking for hotels now, we are finding significantly increased rates than even when we were originally looking, and the problem I have with rebooking with TicketsatWork again, is, I think if the rate goes up next week after we pay again, they will call and tell us we owe whatever the latest rate is.

I'm sorry, but if I would have booked this on any other site, like Priceline, Expedia, Cheap Hotels, etc., they wouldn't call me next week just because the rate is different. That is so wrong! I will never use this website again. I think they're a scam, and I wouldn't recommend anyone using them for anything! We also now have plane tickets that cannot be returned or reversed. I am beyond furious over this scam by TicketsatWork!!

Original Review: March 26, 2016

I booked flight to Las Vegas and then purchases tickets for show on your website. But I was told the flight was canceled only after I got to the airport for the departure this morning! And the earliest rescheduled flight they offered was at 8 pm the next day which I would still miss the Las Vegas show. Thus, I have no choice but to cancel the tickets I ordered on your website. But I called and called, and called your customer service. Finally got in but he didn't agree to refund me. Can you help me with the refunding issue? I do want to see the show, but it is totally out of my control. Thank you!

I am now a little under two weeks away from my trip and have no tickets and no solution in sight. It would really be beneficial if somebody could just explain to me the process and how long this is really going to take. Because as of right now all this feels like is like no one really cares and I am just being given the runaround. I had purchased tickets multiple times before, but this was the first time purchasing physical tickets and what a truly frustrating experience this has been. I will never purchase physical tickets from TicketsatWork ever again.

I visited that same buffet recently and attempted to use the voucher again. They advised that it had expired and they would no longer honor it. I called TicketsatWork again and was advised that expiration dates were final. They also advised that the supervisor did not make notes in regards to the extension of the expiration date and that this simply was not possible. What upsets me the most is TicketatWork's unwillingness to offer any sort of resolution or compensation. They did not offer to call the buffet on my behalf to see if they could ask them to honor the voucher. They did not offer a credit or change to some other product that would be more useful. I purchased the voucher in an attempt to save some money in my trip and instead it feels like I threw away that money. I bought something that I could not use and I did not know when I would be able to make that same trip. TicketatWork did not sympathize and kept quoting policy.

When I checked my email and there was no email, I called again. After a hold of 30 minutes, I was told the team doing manual verifications had left for the day and it would be tomorrow morning or afternoon before I would receive the tickets. So when I explained that we were leaving for Florida on the 19th, the gentleman stated that the order stated our arrival date was the 28th. I asked him to correct it, because I fear their work priority queue is completed based on this and that if I had not continued to point out that we were leaving very shortly we would not have gotten our tickets in time for our trip.

The only comfort they offered was to refund the money to us. They should've at least given us some credit towards future purchases with them or some other type of support for all the stress they caused us that night. I had used them before in the same way (ordering a reservation to Orlando hotel within the same day) and it had been a wonderful experience. From now on I rather pay the few extra dollars if that is not going to cause any disruption in our family vacation.

The next day when it was check out time the front desk notified me that my booking was still not received from ticketsatwork so again I tried calling. They hung up on me 2 more times after a 20-25 minute wait. Supervisor called a number and was able to reach someone. But long story short, ticketsatwork rep said since I booked late in the day the inventory wasn't available and I needed to deal with hotel and they would refund my money. Why wasn't the hotel taken out of inventory if not available? Why was this mistake my fault? A good business honors their mistake. I wanted them to fix the mistake and honor the price I booked for. I didn't need a refund for a hotel that I had just spent the night in. That was my first and last time using their website. FRAUDS!

Original Review: March 2, 2016

Last week, in a rush, I purchased tickets to Disneyland and Universal Studios for my trip in May of this year. The tickets for Disneyland are fine but the tickets for Universal Studios expire within a month of purchase and my trip is over 2 months away. It was not obvious in my haste that the tickets I was purchasing expire on March 18th. I immediately called TicketsatWork, and was disconnected by their Customer Service Rep. I called back and after waiting over 15 minutes on hold again I was told all ticket sales are final and directed to call Universal Studios to see if they would honor the tickets after the expiration date. Universal Studios said that they could not as it was a 3rd party vendor and wouldn't be able to see what the tickets were until we showed up on site.

I called TicketsatWork again and a fellow named Gabriel seemed to be helpful and put in a request on my behalf to have the TicketsatWork purchasing department reach out to Universal Studios to see if they would extend the end date on my 4 tickets worth over $800 dollars. I genuinely felt that maybe TicketsatWork were working for me. When I called back in the next day to see the status of my ticket, I talked with a guy named John who said that they were still looking into it. I asked him to send me an email that stated they were still looking into it. The email I received within 5 minutes of the call stated that they were unable to have the tickets voided out. IF you buy through TicketsatWork, be careful, all sales are final.

IF you have a change of plans or make a mistake like I did you are out the money. TicketsatWork's Customer Service after you buy from them is not very helpful. I would recommend purchasing direct from now on because you know who you are dealing with and according to Universal Studios, they can help find a resolution if you purchase from them. As of now I am not getting responses to emails to TicketsatWork and not able to take my family to Universal Studios. Lesson learned.

Original Review: Feb. 22, 2016

I bought the ski ticket accidentally which is only valid for midweek. There is no specific limit explanation when I purchased it only found the specific limit in the actual e-tickets after purchasing them. So I request the refund. First the agent said refund is ok but need to charge me extra 10% and I accepted. BUT there is no responds since then. I tried to call them thousands of times. (For everyone who called them should know how "busy" their line is!) And they told me the tickets turned out to be non-refundable! Moreover, there is no way to switch it to other tickets. So I just waste 300$. For anyone who wants to book by them, I advise you better think carefully and be smart not to book with them (btw it is not cheap at all).

Thank you very much for taking care of this issue! I'll be recommending this company to friends and family.

Original Review: Feb. 21, 2016

I was going to purchase the 3 day tickets to use on Busch Gardens, Seaworld and the Aquatica for $95 each. Then I saw that I could add another water park for $30 more per ticket, so I called TicketsatWork to confirm that we could use the tickets to all four parks. While on the phone I was telling the lady I was going to buy the 3 day park ticket but it made sense to spend the extra $120 to add another park. Well we drove all the way to Adventure Island from Orlando to find out that the water park does not open until next month. We then headed over to Busch Gardens. I'm just very disappointed because I feel your staff should be well informed to let us know that the park isn't open, specially when I'm telling the person on the phone that you are buying the unlimited visit so we can go to all four parks. We spent $120 extra!

If I'd known that the park was closed I would have just bought the 3 day ticket option as I was planning. We are staying in Orlando for 5 days so it's not like we are going to go to the same parks multiple times, we really just wanted to add the 4th park. I know I should've looked at that too but when someone calls a place to buy tickets, you expect them to tell you that one of those parks is closed. It's very disappointing because the extra $120 I spent for the 4th park that is CLOSED, I could spend to take my family to Wet n Wild! I emailed TicketsatWork yesterday morning and I'm waiting on their response.

Original Review: Feb. 10, 2016

The company claims they will give you an eTicket, but what they don't say anywhere except buried in their FAQ page is that they take 48 hours to send you your tickets. That means that if you just spent $750 to take your family to Universal Today, you are screwed and they will not make refunds. Customer Service is terrible and their post-sale support is awful. Disputing with my Credit Card and hoping I can get my money back. This place is a scam, do not use them!

Original Review: Jan. 30, 2016

I had purchased tickets to a show for the night that the blizzard came through New York City. Broadway canceled all shows and said to contact the site where we purchased them for a refund. I have tried numerous times since January 23rd to get in touch with customer service and have sat on hold for nearly an hour each time. I've also sent three emails with no response. I hope someone will read this and get back to me. Thank you!

Thank you for getting back to me via phone and email - I appreciate how attentive you all were once hearing about my situation. My boyfriend and I both appreciate his time and effort put into solving this issue, which goes to show they do care about their customers. We have decided that we will give them another chance because of Mauricio.

Original Review: Jan. 29, 2016

Back in November I booked my trip to Nuevo Vallarta through TicketsatWork. I received full confirmation of my payment and the hotel confirmation. Upon arriving the hotel stated they did not have a reservation for me. After four hours of trying to figure it out (since that property was booked to capacity) the manager on duty says my reservation is at its sister property in Puerto Vallarta a 50 min drive away. The hotel I ended up in was nothing like the one I paid for. It was 30+ years old and run down, not like the new beautiful one I made my reservation for. Obviously we had to stay somewhere so we stayed at the one they said we had reservations for.

When I came back home I sent out multiple emails trying to ask why did they not have my reservation, then I ended up calling them. Turns out TicketsatWork uses a third party site "GetaRoom" to book hotels - and they messed up my reservation. The hotel obviously would not issue a refund, but neither would GetaRoom or TicketsatWork. I was offered a $100 gift card for the TicketsatWork site. As if I will ever use them again. There was a significant price difference between the two hotels which is what I wanted refunded - but no. Nobody will take responsibility for GetaRoom's mix up.

It's disgusting that they think this type of situation is okay. I booked a room at a particular property where our group of friends were staying and I was sent to an old hotel 50 mins away that I would not have booked. NOBODY communicated any of this mix up to me beforehand even though I booked in November 2015 and my trip was at the end of Jan 2016 - if GetaRoom made a mistake that should be rectified and communicated to me prior to me leaving the country. I will never recommend this site to my coworkers. Very Dissatisfied.

So they sent another note to Casey to proceed with the refund but still there is no response on that front. When I called up this morning neither Casey nor her supervisor was available to talk (this has been the case most of the time. They pretend to be off so that they can form a story to take the customer for a ride). The refund does not matter to me anymore. What matters is the service that's being provided. We customers would appreciate more crisp and concise communication without any manipulation. It makes me disappointed that every time I call them I am being taken for a ride with some or the other story. I will raise this with management from my organization as well which has a tie up with ticketsatwork. I hope their management learns that they cannot deceive customers forever!

Original Review: Jan. 26, 2016

So I decide to use Tickets at Work to reserve a room this past weekend. I show up to the hotel that night only to find out that my reservation was scheduled for the following weekend instead. I attempt to reach the call center but I couldn't get anyone to pickup. I give up trying to call that night and go ahead and pay for the first night to stay at the hotel. The next morning I call them and after waiting 30 minutes for someone to pick up the phone they tell me that it's a "Non-refundable" room. You would think they would make that very clear in bold red letters before reserving the room right? They then tell me the only way I can get a refund is if the hotel approves the cancellation of the reservation. I spoke with the hotel manager and she approved and attempted to fax the letter to the fax number provided. The fax would not go through.

I then take it upon myself to fax the letter which it went through when I tried it. The reservation was cancelled but the payment has still went through on my account. I called in an attempt to follow up on the receipt of my fax. They told me that they have received fax but I need to wait on the "Hotel Team" to call me and they don't have a number I can call them at. So I'm stuck waiting on a phone call from someone while also being out of a couple hundred bucks for the foreseeable future. How quickly they handle this issue will determine if I ever use their services again. As of now, I'm done.

Original Review: Jan. 23, 2016

Due to the snow storm Jonas shows today are cancelled. I have tickets for tomorrow matinee show. I am trying to get in touch with someone for reschedule/refund no one is answering. Telecharge.com is picking up and hanging up and Ticketmaster "cannot connect to operator" and "voicemail is full". So how are you supposed to get in touch with anyone? We are in a state of emergency so will lose my money because I can't get there? Assuming tomorrow show will be cancelled as well. Where to go from here...

Updated on 03/02/2016: I recently spoke with someone in regards to Broadway show tickets during winter storm Jonas. Customer Service reached out to me and told me they would give me a gift card for the inconvenience. Over a month later...still no gift card!:

Original Review: Jan. 21, 2016

I called twice, both on hold 20 minutes to cancel my hotel reservation. The first representative (Aaliyah) was rude and arguing with me on the phone. She would not let me talk to a manager, claiming all the managers were busy. I asked for them to call me back and I have yet to receive a call back. The second representative put me on hold for over 25 minutes and hung up. I tried emailing the customer service, but no response. I want to cancel my hotel reservation with no fees, however, they tell me it's $25 cancellation. I am canceling well more than 3 months in advance. The cancellation fee was not mentioned when I booked the hotel, nor is this mentioned on the website Terms & Conditions.

Original Review: Jan. 15, 2016

My company has a membership with Tickets At Work, which in turn partners with Universal Orlando to get members discounted rates to U.O. vacations. The Tickets At Work interface directs me to a portal for Tickets at Work on U.O. website. This portal is not working properly. I have called U.O. twice, and they will not give me the Tickets At Work discount because I can only get that through Tickets At Work. I have called Tickets At Work twice, and they claim there is nothing they can do about it but direct me to U.O. In short, my company's membership with Tickets At Work is useless.

At this point I have to say I do not have any high hopes to get any replies. I will proceed to write as many reviews I can find on the internet to alert the nation about this horrific experience I have with TicketsAtWork. My children are now disappointed that their mother failed to secure a room at GWL and enjoy the water park during this holiday time off. I also made plans in PA for after the hotel stay. This is now all a gigantic MESS. This is a gift I intended for my kids and my husband, it is now ruined.

It is especially upsetting that I had received a confirmation of the room and paid well over $500 for one room a night and all I get is nothing but disappointment. This leaves me no choice but to spend my entire Christmas-New Years time off to write reviews about my bad experience, and I will keep writing til I get a reply or compensation. This kind of business practice cannot go on! Extremely sad customer who booked a room at GWL for 12/27 paying $500+ a night but now being told my money is not good enough to secure a room.

Original Review: Nov. 30, 2015

I've used TicketsatWork several times without incident. The last time I didn't receive my tickets via email. We were going to Busch Gardens in the morning and I was concerned so I called. The agent was incredibly short and informed me that the ticket processing time can be 2 days and there was nothing she could do. I did see the notice about 48 hours for tickets, but it also states that electronic tickets are processed automatically (and fast receipt of email tickets had been my experience in the past, so I didn't expect to have any issues). I asked to speak to a manager and was not allowed to speak to one. The agent rudely informed me that she was the one helping me out and I should be appreciative of that. I raised my voice and got a bit of a attitude back and SHE HUNG UP ON ME! I have never been treated so badly as a customer.

I called back and had a very lengthy hold (my second one that day) and asked to speak to a manager. I was again placed on a lengthy hold and eventually told that all the managers were busy and someone would call me back. Big surprise, no one ever called. I called again the next day (still no tickets) and learned from a very nice gentleman that there was a computer issue on Busch Gardens side and tickets would not/could not be issued. And yet online purchasing was still going on. No wonder the holds were so long - everyone was having issues. Why didn't TicketsatWork stop sales until the problem was resolved?! Hands down the worst customer service experience I've had in a LONG time. Maybe ever.

Original Review: Nov. 24, 2015

My wife booked 3 nights stay at Radisson Inn by Marriott in Anaheim for 26th to 29th Nov. At the time of booking she did not choose type "studio" and at that time when she compared the price of the hotel through Ticketsatwork vs the hotel, it looked good. The booking cost $735 for 3 nights. She did not check that in the confirmation, the type of room is studio. Today, when our stay is actually coming closer, she checked the reservation and was surprised to see that the type of room is "Studio" and that the price paid even for studio is higher than the hotel advertises. So we called up TicketsAtWork. They said, it is what hotel advertised to them on that day. Then we called hotel and told that we have paid this much, and asked them to give us something that matches the price. They said, the booking came through Expedia (TicketsAtWork books through Expedia, just like you and me would) and they cannot do anything. So we are stuck.

TicketsAtWork took money for something and gave us something else. This seems to be a FRAUD. Basically, they would show you a price and product at time of checkout and would actually give something else when you buy. If you don't check or keep a screenshot of what you bought, you will be given something way cheaper and would still pay price for the pricier one. Most people would not notice it. Now we are stuck. We are going to stay in a studio for $735 for 3 nights, when the actual price with tax is $609 or so. Good luck to us.

On another note. Today we just came back from Lake Tahoe. We stayed at Aston Lakeland Village resort for 3 nights. At booking time it showed Lake View and when we checked in the hotel said, with 2 bedroom there is never a lake view. Another fraud from TicketsAtWork. People beware of this website that most of your companies deal with (through workplace benefits, etc). They will promise you diamond with less price and will actually give you gold.

The customer service rep wasn't the most helpful, so my husband made me go to bed and told me to call in the morning. I had wanted to write them up on this site (after googling and reading these crazy reviews) and complain immediately. Instead I called the next day (just a bit ago) and the manager fixed the problem and apologized. Their company is "eating" the difference and took responsibility for their error. So now I'm back to being excited about our trip and am thankful for a cheaper way to travel with our kids! Give them a try for your next experience. :-)

After providing a second email address she said she had send the ticket to both emails 5 times and that's all she can do. No, her job was not to make sure that I actually get the tickets I paid for. She said there was NOTHING else she could do and hung up even though I haven't gotten the ticket. Hands down worst experience with a customer service help desk.

Original Review: Oct. 24, 2015

Still waiting a week later for a refund. Have to call this company 3 times a day and always told the same thing, "call back in 24 hours." I now have no choice but to report this company as they are keeping my money from me. They will not help you at all. I will never use this site again and will let my company know about this.

Now is Friday and I called once again. A lady called "Shady" took my call. She said I must wait to have my tickets today before the end of the day or possibly TOMORROW!!! That she could not do anything to change your email address and I have to wait for my tickets. I want to clarify that the three people with whom I spoke answered annoyed, angry, and as if they were doing me a favor, of course they are, but I paid a certain amount for those tickets and they are providing me that service. IT IS THE WORST CUSTOMER SERVICE. There is still time to receive my voucher in which they agreed, but what bothers me is that nobody has been able to help at all and I worry not receive my tickets and the staff can never help anything. I am not willing to lose my money.

Original Review: Oct. 21, 2015

Booked hotel only to be informed 3 days later that they could book due to high volume. What that means not sure. Received email said call them. I did then they said they would try again. After trying they called back within 2 hours which I am happy about but then tried to raise price if I wanted to book hotel. I researched many sites looking at this hotel including hotel site. There was plenty rooms but rate the advertised could not be honored. So not taking a chance I booked through Hotel Direct for same price they quoted me the second time.

Original Review: Oct. 21, 2015

The first two transactions went great. The last two then went south. They have now twice in a row have canceled our bookings due to availability and then held our money for over a week. This last time we turned around and booked the same place on another site with no problems. Very disappointed.

Secondarily, my frustration really bloomed from a bad experience with one phone rep and you can't base an entire company's reputation based on one rep. In fact, I did speak with a few different reps who were extremely helpful. Specifically I want to say Quan (spelling may be wrong), Manager Scott, and Kamisha (spelling again) were some of the best Customer Care agents I've spoken to in a long time!

Considering everything, it is a good service to go through for tickets and similar products, so I would recommend them to my co-workers. I would definitely suggest making all reservations over the phone so you can get 100% reassurance on all questions rather than assume and misread the web pages, specifically the local 407 number because they definitely seem more understanding and awesome!

Original Review: Oct. 19, 2015

At first, I was so excited to hear that my employer had a deal with TicketsAtWork! Who wouldn't want awesome savings on hotels and tickets for pretty much anywhere? I promptly booked my vacation for Nov. 3 - Nov. 7 for a pretty good price and was very happy. Now there has been a change of plans with my vacation and I need a refund for my hotel stay, which shouldn't be a problem due to their cancellation policy which is:

"This is a special low rate for pre-paid reservations. Hotel cancellations or changes can be made at any time outside of 72 hours before your Arrival Date, and will be subject to a minimum $25 cancellation or change fee per room, however any changes for different dates will be based on availability and room rate prices may change based on available inventory at the time of the change request. Cancellations made within 72 hours of the arrival date are non-refundable. However, please note that any reservations associated with room type offers stating Non-refundable, the standard cancellation policy is not applicable and these room type offers cannot be refunded."

Now I noticed that clause about "room types stating 'Non-refundable' room types are not included in this policy", so I did a little research as to what constitutes a non-refundable room type and have been informed that on the confirmation e-mail, under the "Room-type" section it will say "Non-refundable" or some wording such as that. When I look at my confirmation e-mail at the Room-Type section all that is said is: "Disney View Tower Room with Two Queen Beds- Advance Purchase". So what is the problem here? Does TicketsAtWork withhold information from their customers who purchase online or are the agents who I have been speaking with mistaken? I hope for the latter.

I have called the customer service team twice now, the first agent was rather pleasant, stating that it could be a bug in their system and that if I could forward the e-mail to her then there may be some hope for my situation, which would be fantastic. Unfortunately I wasn't at my PC at that time and informed her I would pull up the e-mail and call back in for more help! Genuinely, perfect customer service! I wish I could say the same for the second call, that agent repeated the line "Your purchase is non-refundable", no matter what any e-mail or previous agent said about 15 times. She also placed me on mute while she went to speak with someone else or just sat there, whichever is accurate. She later came back and said "the previous agent explained this to you, you are not eligible."

It was at this time I requested a manager/supervisor call me back with just one simple piece of information which was: show me somewhere that says this is non-refundable. This is all I ask, if I am in the wrong and just didnt read something somewhere, then fine I will figure something out. No issues with TicketsAtWork as long as it is somewhere between finding the hotel and the charge hitting my credit card; however, I have read and re-read the ToS agreement, along with my printable confirmation e-mail and I keep finding the same information: I am entitled to a refund minus any fees as long as I am outside of a 72-hour period from the check-in date unless the offer explicitly states as such. I am still awaiting a supervisor callback several hours later.

I would love to recommend this service to my colleagues, it really is a great deal when everything works out. I had actually just used this service this past weekend for another trip I was taking and it was great! But, I can't wholeheartedly tell my friends at work that this is a safe place to look if customers are treated like I was and if this confusing policy isn't cleared up! Like the policy states: the transaction should explicitly state whether or not something is non-refundable. Attached, I have taken a screen shot of the Room-Type I have on my e-mail, this is the area the first representative spoke of. I can also forward the exact e-mail to any representative of TicketsAtWork for further clarification.

Original Review: Oct. 19, 2015

We purchased 8 tickets to Six Flags for a team outing through our company subscription. When tickets were received, we realized the time needed was blacked out. We called and bounced around on hold for WAY too long and finally spoke with someone who told us there were no refunds. In looking back at our confirmation, it's in incredibly small print at the bottom in a light font which is very easy to miss. Our organization uses this site very often and it's frustrating that we cannot have a resolution. It's even more unfortunate that our employees are not going to be able to have their team building afternoon event as planned.

When someone did finally pick up the call, I gave him my reservation number and told him that it took me many attempts to get someone live on the phone. He took my number down and told me that since I was waiting for so long he will have a manager call me right back once he/she was available because I wanted to cancel my hotel reservation and he/she was on the other line. This was fine, I've waited long enough. I hung up at 8:30 am PST.

I call again that evening around 6:00pm PST, due to the surprising outcome of no one calling me back at all the entire day. I wait another 20 minutes for someone to pick up the phone. I let her know I called earlier, and no one called me back. I gave her my information and she said I was unable to CANCEL my reservation because my husband had pay for it through his pay pal account. This was ordered through my TicketsAtWork account. I was listed as the person checking in the hotel and I was unable to cancel my own reservation. I told her that I needed to speak to a manager as this is my account, and I am canceling my reservation and not updating or adding another cost, and I am clearly the one on the account.

She refused to speak with me about the cancellation and said she would send me to the manager's voicemail because she is unavailable. I refused to be sent, I told her I need to resolve this on the call now because I did not have another hour or days to wait for a callback or call and be on hold again. She said there was nothing she can do. I conferenced in my husband to answer her questions. She was rude, she yelled at me as I tried to speak. She raised her voice at me and did not let me speak, as I was asking her questions, because she said I was not the customer and my husband was. I told her I am simply asking her a question unrelated to the reservation and she ignored and spoke over me, and continually said I was not the customer and she needed to speak to the customer.

How dare you! Shame on you, and you should be removed from customer service. She asked for additional information and eventually asked for a phone number. We gave the only two numbers we have and she said these were incorrect. She insisted that the number is the one that was put in the PO and what my husband entered when he purchased this. Well, since my husband didn't purchase it and I did, I know that I did not enter a phone number when I checked out. So I started to ask her the question, if the system pulls that through pay pal if we pay with pay pal or if it is part of the TicketsAtWork account. This call agent again asked me to be quiet and she was speaking to my husband. And that the number is what he entered. I tried explaining to her he wouldn't know because I made the reservation and that I needed to understand where this pulled from, so I know if it was a work number or something else.

KNOWING THAT I DID NOT ENTER A PHONE NUMBER. She raised her voice and said, "I am not asking you the questions, I am asking your husband who is the customer and you need to be quiet." Who speaks to people like this? You should be ashamed of yourself for calling yourself a customer service agent. Is the intent of TicketsAtWork to make it the most difficult to cancel a reservation so that people would just give up and just pay the price vs having to deal with terrible customer service (and that's if you get lucky that someone picks up!)? After throwing out various telephone numbers, we finally was able to cancel our reservations with a $25 processing fee. What a joke!

I should be paid for the time spent going through this whole thing just to cancel a reservation. No discount is ever worth this kind of headache and poor service. I rather pay a bit more and know that I can call, and someone will pick up the phone with kindness and acknowledge that even though I am not the person on the signature line, that everyone is customer. I'm the one that has employed with the company with the TicketsAtWork relationship, I do all our families bookings. You just lost a customer, and bet our HR will hear an ear full of the service that their "benefit" provides their employees, and I would strongly suggest that our company look for other "benefits" to provide or at least other companies that would treat their employees well. Please reconsider your website as there is NO PASSION in providing any support. It is FAR from best support.

Original Review: Sept. 29, 2015

I am so upset. I called TicketsAtWork to see if I can modify or cancel my reservation, the lady would not even listen to me. I understand that they have rules but circumstances do arise. I can no longer take leave during that time period that I had booked my hotel stay and I was really hoping they would listen to my concerns. I am very frustrated and I just lost a lot of money.

Original Review: Sept. 22, 2015

I have been a TicketsatWork faithful user for many of our family vacations and have not had an issue until this most recent use of their services. I purchased 4 3-day single park tickets (2 adults, 2 children) for Disneyland in Anaheim and my family and I decided to go an extra day a couple of months from now. I then contacted TicketsatWork via email to upgrade my purchase to reflect 4 4-day single park tickets for 2 adults and 2 children and didn't get a response. I still have not received a response and I sent an email to them back on 08/31/2015. I then tried calling and speaking to an employee but only received a response of "We apologize but we cannot edit or modify your tickets once they have been issued."

The rep insisted that the only solution I had was to purchase a ticket at the park for full price. I told them all I wanted to do was basically pay them more money to make their customer happy and let me and my family upgrade our vacation. This situation went nowhere and I asked to speak with a supervisor who apparently was the "only" supervisor and wasn't available to speak with me personally so I had no choice but to leave a voicemail. I did leave a voicemail and guess what, no callback. Nothing. No acknowledgement at all via email or phone call. I'm close to cancelling payment with my bank and spending my hard earned elsewhere if I don't hear back from them soon. Note: Please be aware of this situation if you're thinking about using this company. Not customer orientated at all!

It is incredibly frustrating to speak with customer service reps that don't have the power to help. I was referred to a manager, who I left a message for since she was out for lunch. (I called at 8:30 pm EST) The third rep was somewhat helpful since he said he spoke with the manager I had left a message for. He said she would call me back tomorrow after speaking with another department. I just can't understand why it is so difficult to honor the reservation I made and have paid for. I hope I get a call back but at this time I am very dissatisfied with this company and their lack of service.

Called back and spoke to someone who agreed to switch the credit to another hotel, when a manager got on the phone and said that was not acceptable but rather I needed to call said hotel and have them fax a cancellation on their letterhead to TicketsAtWork! I called the hotel, they said that was not the case at all because they are not the ones who have the money, I booked through a third party! Luckily, the woman from the hotel was nice enough to stay on the phone while I called TicketsAtWork back and waiting for another 45 min for her to come to the phone.

I explained what happened and that manager changed her story again and said that they didn't actually need the letterhead (after I had hotel on the phone) but rather just a manager's name. UGH!! (By this time I have lost HALF A WORK DAY trying to deal with this.) TicketsAtWork took down the managers name and said they would have to 'call their supplier' to see if they can cancel hotel reservation! So, I still don't know if they will even honor any of this! Moral of the Story: DO NOT BOOK HERE! The money you will save is not worth the heartache, hassle and time that you will have to put into this! Book directly or with someone you have a personal relationship with!

I am still not happy with the hassle, but I am thankful to the company, and the Consumer Affairs community that this situation was able to be resolved. I am very pleased that they have helped to make this right during this difficult time for our family.

Original Review: Sept. 15, 2015

I booked a hotel through this service and thought I was getting a great deal. My wife and I were travelling to Chicago to see her brother who had just been diagnosed with pancreatic cancer. Four days before we were supposed to leave, he died from his illness. Because of us being the only ones to make arrangements for him, we had to leave that night. We called this company and were repeatedly hung up on and placed on hold for extended 20+ minutes. When a customer service rep finally told me he would contact the hotel to attempt to get a refund or change the plans (either would have worked for me) he never called me back after promising that he would. He even double checked the phone number.

I will never do business with this company and will be telling all of the associates at my company about the awful way we were treated, especially during such a dark time for our family. I tried calling the hotel and they had no access to the reservation since we booked it through this awful company. TicketsatWork should be ashamed of themselves. I hope they spend my money on phone etiquette and customer service training for their representatives.

She told me they will reach out to see what went wrong with the hotel. Sad thing is I will be checking in 72 hours and still no change, no compassion, no compensation for the fix up. Nothing. This is my first vacation in over ten years, and let me just say this is just frustration. Readers please keep in mind they have the option to offer you the deal with the hotel for a free night once you book for three night but they will not offer you this. I spoke to reservation at the hotel and they said they can change or touch my reservation. It's up to the third party. I am just disappointed.

Original Review: Aug. 21, 2015

I've been trying over a month to get assistance in regards to my Gray Line Orlando tickets. After almost hour-long waits on phone, representatives tell me to contact Gray Line for confirmation because they refuse to call them directly. Emails to TicketsatWork remain unanswered.

I tried calling Atwork and sat at the gate on hold for 30 mins. My family and I decided we will go into Disneyland and I can call the next day so we don't ruin our vacation. I called and again sat on hold for 45 mins and finally someone picked up. I told her that I am on travel and gave her my phone number in case we get disconnected to call me back as I didn't want to stay on hold again. She said no problem at all. I told her what took place and she said she will talk to a manager to see how they can accommodate. I sat on hold for about 15 mins. She came back and said "how do you want us to accommodate you?" I explained to refund me the Universal Studios portion of the ticket and at that time we got disconnected. I expected a call back as she assured me she would call me back. I waited for about 20 mins and no one called.

I called back again and asked I explained the whole story again. I asked to a supervisor so they put me to a voicemail. I left a message on Saturday the 8th. I called again in about 30 mins as no one called me back. The person who answered the phone told me that her supervisor said that she got my message and she would call me back in an hour. It is now Wednesday and I have yet to receive a call. This seems very shady and illegal to sell me something and not give me the product that I paid for. I personally have the printout that says that these tickets cover the 3 places I paid for.

I presented the voucher as the email stated above but it did not work, I waited in line at Legoland customer service, they said that I needed a different card, and after reading the "Specific information" I see that I was suppose to redeem the voucher at 1 of 2 locations in all of the Los Angeles area! Yes that's right, you only have two choices in all of the LA area, oh not going to be in those two areas, does not matter, you must drive there if you want to use the card! And they don't open until 10:00 AM. Well Legoland was great and let me in, they realize you are on vacation and want to try and accommodate you as best they can, even though it was not their fault or problem. The next day I went to one of the 2 locations to redeem the voucher for my tickets, it was about 1 hr out of my way but what was I suppose to do?

Anyway, got there at the day and times specified on the voucher and the LA visitor center was closed. Workers in the area said it was closed the day before also and wasn't' sure if it would be open that day, of course it was not. I called TicketsatWork and they said they were sorry but it wasn't their problem and there was nothing they could do. I said I wanted my money back, they said I couldn't because I went to Legoland. I asked for at least another day because this one was short, they said they couldn't do that. They called the other location and said the other location said the LA visitor center was under construction and had a kiosk there, I was just in the wrong spot. I asked around, everyone that worked in the area I talked to said there was no construction, and no kiosk, there were no signs on the closed building, it was just not open.

TicketsatWork said it wasn't their fault I could not find the place (by the way parking was $6 dollars also). I asked them what I was suppose to do, I couldn't get the tickets there. They said to go to the other location, it took me about 1 hr to get there in traffic (in the opposite direction I wanted to go) and once I got there the place was a huge outlet mall and I had to park about a 1/4 to 1/2 mile away from the customer center. I have a 12-year old and a 4-year old, the 12-year old hurt his foot and could not walk, I had to carry him the whole way! I was in contact with TicketsatWork a couple times on my way there, I asked them to at least give me another day as I could not use the tickets since it was around 1:00 and would not be able to get to any attractions before 2:00, and that would waste the whole day for just the rest of the day.

They said they could not, all they could do was offer me $50 credit. I turned down because I felt it was a slap in the face. I wasted a whole day trying to get the tickets. By the time we left the hotel and got back from trying to get the tickets we had spent 6 hours in the car in LA traffic! Somebody tell me how did this save me anytime or money! I spent more money in gas and parking trying to get the tickets, then their $50 credit they wanted to give me, I would just as soon turn it down and just never do business with them again. It just goes to show you get what you pay for, and with TicketsatWork it does not include customer service, if there is any problem it's all on you!

My advice, bypass TicketsatWork and get your tickets from the source, that way you do not waste anytime with people who could care less if you wasted time on your vacation because of their service.They will just blame it on you like they did me. Pictured below shows my family standing in front of the LA Visitor Center at around 11:00 AM and it's closed! Even though they thought I was actually lying to them! A whole day of vacation lost because of TicketsatWork.

I then placed the order for the tickets thinking that I would momentarily be getting an email with the ticket numbers. Much to my dismay the credit card charge went through immediately and while I did receive an email I received an email stating only what I had purchased and that my card has been charged. Since I was still on the phone with the woman I asked her when I would be receiving the ticket number as she had said I would be getting an email after the purchase. As it turns out the only email I would be receiving was the confirmation email. They make no guarantees as to when I would get the actual ticket numbers from Disney.

At that time, I told the woman I wanted to cancel the tickets. She got incredibly angry and rude, yelling at me that she needed to understand why I needed the tickets so badly that day. I calmly explained to her that, as I had mentioned earlier, that wanted to take care of the fast passes and that she had repeatedly told me that I would have the ticket numbers via email when placed the order. Eventually she went to go talk to a manager and got the tickets refunded (got the email saying so, we'll see).

She then explained that Tickets At Work doesn't actually a any tickets for anything. It's not like Ticket Master where you get the tickets when you purchase them. They instead have to request tickets from Disney or wherever and then get them to the customer. Had they been upfront about this I would have never placed the order. It was such an infuriating experience as I had asked over and over again if I would get the tickets by email when placed the order and she kept saying yes. Such false advertising. No fine print anywhere even explaining this fact. I'm reporting to the BBC.

Original Review: July 30, 2015

I've been trying in vain to contact TicketsatWork by phone and by emails to cancel a hotel reservation because of a family emergency, a week before the check-in date. I spent over 3 hours on hold in 3 days - on hold for 45 min to 1 hour on 800-331-6483 and 407-393-5862 (for customer service assistance on existing orders). I was also on hold in vain on 954-342-2900 (for Corporate Client Services) for about another hour. I emailed my request for the cancellation to customerservice@ticketsatwork.com, companysignup@ticketsatwork.com, clientservices@ticketsatwork.com, partnerships@ticketsatwork.com one week before the check-in date. It has been 3 days now without a response. Beware folks! It is quasi-impossible to make a change to an order from ticketsatwork.com! There's nobody to talk to. You are on your own!

Original Review: July 29, 2015

On July 16th I bought 2 tickets for the Orlando City Soccer Game, which is schedule to Aug 08th. I've received the email with my order receipt, informing that within 3-5 business days I would receive another e-mail with my seat locations and the ticket confirmation. On July 24th I sent an email to customerservice@ticketsatwork.com asking about the ticket confirmation. Unfortunately, I still haven't got an answer. I'm trying to call at 407-393-5862 but being kept on hold. I would like an answer from TicketsatWork about my tickets, as they were already charged from my credit card.

Original Review: July 25, 2015

I purchased my family tickets for Universal on June 5th. I got the confirmation the same day. When ordering the tickets and on the confirmation email the only date sensitive information about the tickets was that they had to be used within the same 14 days from first use. However, now it is the night before we are supposed to leave and I printed the ticket vouchers and they state that the tickets must be presented on or before June 7, 2015 for full benefit and after June 20, 2015 they are blacked out and expire in full. I never saw those dates when ordering or in the confirmation email. I have emailed the company and will wait to see how this is handled.

Original Review: July 24, 2015

I've used TicketsatWork for a long time now and have always appreciated the great prices that I haven't found anywhere else. However now that I needed to cancel due to a family problem, I can't seem to get past being on hold. I've tried multiple times since Monday to cancel and each time I've been on hold over 30 minutes. This is extremely frustrating because now I see we missed the cancellation refund deadline! I don't have time for being on hold for hours everyday just to lose out on the refund cause the company can't answer. I expected much more from TicketsatWork. My girlfriend and I are going to try again on lunch break but hopefully we can actually get through to someone that can help us.

Two days later I see the refund posted to my account. There was never any email confirmation or communication ever. I am raising my review because I am satisfied with my refund, however this company needs a customer service overhaul.

Original Review: July 22, 2015

We had planned a Disney Vacation in late Sept. After booking the Disney resort through TicketsatWork, I called to cancel the hotel on July 15th. After a 45 min wait on their customer service line, I was finally connected to a person, who took my info and then put me on hold again when I asked what the fee would be to cancel. He came back saying it was $25 dollars. I told him to please cancel it, and was put on hold again. When he finally came back on, he said that the cancellation had gone through and we should see the refund on our credit card of $849.13 within 3 business days. It has now been 4 business days, and no refund. The call to get it cancelled was a total of 1 hour and 6 minutes on the phone. Now I suppose I am supposed to call and wait another hour to get a refund which should have already gone through? I will never use this site again, and will not recommend them to anyone. The customer service is atrocious.

Original Review: July 22, 2015

I purchased 4 e-ticket 7-day bounce passes for Busch Gardens and Water Country USA Williamsburg. My credit card has been charged and I have yet to receive an email confirmation or the e-tickets. I was concerned so I called the 1-800 number and after being on hold for over 35 minutes, they assured me that the e-tickets were sent out to the right email address. There is still nothing in my inbox or spam folder. Once again, on hold going on 25 minutes. I also followed up with an email to customer service with no response. We planned this trip and are planning to go to the theme parks tomorrow. If this issue is unresolved I'd just like a full refund and we will pay our own way at the park. I'm very disappointed in our first purchasing experience and doubt we'll use this service again in the future.

Original Review: July 21, 2015

I purchased 3 City Passes for Atlanta and was charged $227.46 on July 3, it's July 21st and I'm leaving for my trip and still have not received my voucher. I called customer service and listened to hold music and advertisements for around 25 minutes each. While this seemed like a good discount and it was presented by my human resources department as a company benefit I will be sure to update them on my experience. Disappointing.