TicketsatWork Reviews

Original Review: Tickets at Work Knott's Berry Farm Tickets purchase was a complete disappointment! On Dec 23, 2021 we made our way down to Knott's Berry Farm with excitement and tickets in hand. The weather was gloomy and rainy but had our rain jackets, boots and umbrellas ready to go. Both of our Army and Navy serving children were home for the holidays and they were happy to be home in CA. When we arrived at the gate it was raining and we were told they would be closing the park for the day due to the weather. We would have never expected the park to close due to weather!!! And would have never driven over 2.5 hours knowing they close the parks due to weather. We are hard core Disneyland goers and love to go to the park in the rain and have done it frequently.

All the cast members at Knott’s were extremely nice and recommended we go to the customer service counter just outside the park. We were greeted by Diego, he listened and was extremely sympathetic. He asked us to fill out a form with the ticket info and then he would get back to us for our refund request. The supervisor, Jalyssa, took over and let us know that due to it being a third-party purchase that they could not give us a refund or offer us tickets to come back another time. But that if we had purchased the tickets directly even though it clearly states NO REFUNDS, they would accommodate our request (for a refund or tickets to come back anytime in 2022), just as they did for several other families that day.

She explained that even though it is their policy, NO REFUNDS, that good customer service is what brings their customers back and they want their customers to be happy. She said making families happy is the most important. She explained that since we did not use the tickets at all we could most likely get a refund. She explained that even though it is a third party that we purchased the tickets from they are still get the tickets from Knott's Berry Farm and they have the final decision. She explained it would be reasonable to ask for our money back as they CLOSED the park. We really appreciated her time and kindness.

The circumstance of the park closing was not even something we considered. Weather is one thing but they closed the park!! Nothing on the tickets says anything that they could close the park due to weather. We were extremely disappointed and since our adult military children were only on leave for the week before the holiday, sadly we had no other time to use the tickets.

I reached out to Tickets at Work four times and explained to the representatives the situation and that it was not a under normal circumstances that we were asking for a refund. When you call the representative is not who makes the decisions. They only type what you say and it goes to another representative that makes the decision. All the representatives were very nice and listened but I feel there is a disconnect. I feel the 2nd person who makes the decision just read the rules of the tickets and they immediately say no, no matter what. There responses were almost immediate with a big NO REFUNDS. I am highly disappointed in the effort they make to understand life’s ups and downs and that NO doesn’t always have to be NO. The Closing of the park was not our doing and we would have been happy to go in the rain.

I am an administrator and work for a large company and I always have recommended Tickets at Work to our employees but now I will not.☹ Again, I am saddened and disappointed with Tickets at Work lack of compassion with unforeseen circumstances. And that our military family was unable make the best of our Christmas time together with this purchase.

I was told a check was mailed out on Nov 19, which I never received and then they asked to verify my address and didn't have my apartment number. I provided that and was told I should receive a check this week, which I still haven't received. Upon my call to them once again yesterday I was told again the check already went out and they are checking with accounting to see what is going on. Of course the customer rep couldn't get accounting to respond and once again I'm told someone will get back to you within 72 hours via email (that never happens).

I contacted them yesterday morning and a few hours later I get 2 emails from a rep. The first saying they were closing my ticket because they have been trying to get in touch with me for the past 2 weeks and was unable to do so. I had to lay into the rep stating I had a call with them this morning and the fact that you state that you've been trying to reach me for the past 2 weeks was a lie and a joke because I had just spoken with someone that morning and I've been calling them every week. The second one was to thank me for my patience while they work on this. The second one came in right after the first but I have had enough of them and went in on whoever reads that message because they didn't waste a minute taking my money and 2 months later I'm still trying to get my refund.

I did state in my email I will be seeking legal counsel because there shouldn't be this much issue giving me back my money if they are truly trying to give me my refund. I need to speak with a manager to resolve this issue. I will have to dispute this charge with my bank because enough is enough. DO NOT DO BUSINESS WITH THEM AS I WILL NEVER AGAIN.

I reached out to customer service immediately after purchasing to see what could be done, not asking for a refund, but simply trying to exchange them for tickets that would work during our trip, in 2 weeks. I received an email response the next morning stating that after "exhausting every avenue in advocacy of my refund request", that it was denied and nothing can be done. It's absolutely ridiculous to me that you would sell "Good Any Day" tickets that are literally only valid for the next 48 hours - but in addition, that customer service did absolutely nothing to try to remedy the issue, and instead just takes the $350 and says "sorry if we didn't meet your expectations about our ticket validity." I guess my expectations of being able to purchase tickets that would be valid 2 weeks from now was too high?

Ticketsatwork finally got back to us saying that there was a communication error on their part and they had sent us a confirmation of booking in error and never reached out to us. So stuck in NYC we had to scramble to find another hotel and pay nearly double just so I could get her into a room to rest. All these people could do was offer me a 50 gift card on our $4200 expense. Please whatever you do don't use this site. They are scammers. They took my money, gave me a confirmation, and then left us out to dry when we finally got there without ever booking our hotel.

Original Review: Dec. 5, 2021

I have used TicketsatWork in the past which was GREAT! After this last experience I will never use them again. Customer Service wasn't able to locate my reservation, to cancel, EVEN THOUGH I WAS CHARGED!

Original Review: Dec. 5, 2021

I am not sure what is the best way to put this but I had a worst experience with Tickets at Work. We booked an event ticket and never received our voucher. Eventually we reached out to customer service and spent hours on call.. Neither received the voucher nor our refund.. The event date also passed.. It felt like it is so easy for customer service to keep saying all sales are final but actually not even give us our voucher of event. Felt like scam to get money out of people pockets.

Original review: I purchased tickets for Disney world and after communicating with TicketsatWork to walk me through the site and completing purchase, I ended up purchasing tickets to Disneyland instead of Disney world. I have reached out to them to request being able to have tickets go to the correct location as I have purchased hotel tickets and have travel set up already and am overwhelmed because it appears I will lose over $500 and will not be able to take my daughter for her birthday, and am unable to purchase tickets again and lose the money. I was not aware of this until 12/1 when I couldn't make a reservation and contacted them about it immediately. They have stated that they sent it for review and told nothing they can do. The first person requested a refund which the ticket says no refund. I am not requesting a refund but just to change parks even if I lose the remaining of the funds. I'm at a loss!

We can’t pick up and fly to CA that quickly and our child wont be fully vaccinated until 12.20. I’m appalled by the fact they won’t return our money so we can buy new tickets to use in February. They do not even sell the max pass park hopper tickets anymore so They wont even be able to refund us a credit we could use! I’m disgusted by their lack of service and the fact that they considered 1 “extension” to be over the period of time Disney wasn’t allowing out of state residents. Do not use this company’s service. We called Disney directly and they said all 3rd party vendors should be working with us to extend tickets due to covid but apparently TAW enjoys pocketing money.

On my first call to Tickets at Work – the customer service rep told me I needed to contact the vendor, Ticketmaster. They gave me a number for them and told me to call them back if I had any issues with Ticketmaster. So I called that number and the call center gave the closed message all day even though their hours of operations were 9am-8pm on Saturdays. Since I couldn’t call anyone – I went to the ticketmaster website and submitted a contact form. While I waited for a response to the contact form – I reached back out to Tickets at Work (as instructed). They told me they were going to send an urgent request to the vendor as well and I would get a confirmation of that request.

An hour went by and I did not get the confirmation. So, I called Tickets at Work again to inquire if that request had been sent. The rep I got that time said she sent the request and sent me the confirmation of that to me while I was on the phone with her. She also said the request could take some time so to give it until the following morning (which was the morning of the event).

Later that afternoon, I did get a response from Ticketmaster that said – “Thank you for reaching out to us about your event. Our apologies for any inconvenience. We'd love to help, but it looks like you purchased your tickets from the box office or another ticketing provider, and you'll need to contact them for a refund. If you don't recall where you got your tickets, we recommend checking with your financial institution and as they should be able to point you in the right direction. If you need anything else we are always here for you just reply back to this email or visit Ticketmaster.com.”

At this point (Sunday Morning) I called Tickets at Work customer service again. The gentlemen I got this time tried a lot of different things. He even went as far as to login to the website with my email and password and take screenshots to prove that the tickets were not there. About 1 hour before the event – I informed the gentlemen that I appreciated everything but at that point – there was no way we would make it to the event on time even if the tickets showed up. He agreed and said he would send in the refund request with all of the information he had.

Today – I got an email from Tickets at Work letting me know that there was nothing they could do because the vendor says they sent the tickets so no refund would be issued. So, I spent most of my weekend on the phone with customer service reps for tickets to an event that we still missed and they are telling me I am also out the $516. A month later and Tickets At Work is still refusing to process a refund. Their reasoning is the vendor they used says they sent the ticket link via email so there is nothing they can do.

I am not arguing that whatever vendor this is sent an email – I am telling them that I never got whatever email was sent and I never got the tickets and spent days on the phone leading up to it trying to get them with no success. A Tickets at Work CSR even logged into my account with my email and password where the tickets should have been and took screenshots showing there was nothing.

As a Regional Manager for Operations for a company that is primarily driven by customer service - this whole experience disgusts me. I have contacted my HR Director and due to this experience my company is removing Tickets at Work from our Benefits Site altogether. I hope everyone here thinks twice before purchasing from tickets at work because they have demonstrated no accountability for the vendors they choose to work with.

Original Review: Nov. 12, 2021

I purchased two tickets over the phone to Busch Gardens Williamsburg, because the online system wasn't processing the payment. While making the purchase over the phone, I was never informed that it was nonrefundable. Looking back, online it’s in very small print that it’s nonrefundable. Within two hours, I received an email from Busch Gardens saying that the tickets were each $50 cheaper than what TicketsatWork was offering (>$100 price difference). I immediately called TicketsatWork to either get a refund or price adjustment and was told that it needed to be approved through Busch Gardens (which when I spoke to Busch Gardens they said there should be no issue with issuing the refund).. I was told by TicketsatWork that it was denied.. Even still, it’s a discounted site, and purchasing the tickets through Busch gardens would have been more than $100 cheaper because of the promotion.

I repeatedly asked to speak to someone else, and was told someone else would call. I then submitted an online cancellation request. Only to receive an email saying that they would process it and get back to me, but to note “If you have made a request for a refund and a cancellation is approved by our partners, your refund will be issued in the form of a Credit Voucher.” Again, I was never informed when on the phone that it would be a credit voucher.

In short, I spoke to multiple people over the phone with multiple failures in communication. I was never told while making the purchase that the it was nonrefundable and I was never told while processing the refund that it would be in the form of a credit voucher. I called back and cancelled the refund process, because I didn’t want a credit voucher… I would never suggest purchasing tickets through them. I’ve purchased tickets/hotels through third party sellers and have never had so many issues/lack of communications.

Original Review: Nov. 5, 2021

I booked a hotel and made sure to choose the "refundable" booking. But after I booked it, the confirmation email said I would be penalized 100% if I cancelled after a certain date. But it was already past that date. I called and they said I was already pay the cancellation period. Then why did the website say "refundable" before I booked? I guess you have to read a lot of fine print. I'm not going to book hotels with this website again. Oh, and I couldn't find a way to even try and cancel or find an answer through the website. I had to call customer service and go through the phone menu system.

So my wife just called the Hotel outright since this is a considerable amount of money we just paid. The Hotel said all of our funds are tied up with TicketsatWork and they would have to resolve this situation. Needless to say we are still getting the same form email sent us with no regard for our concern. We will never do Business with this company again. Horrible customer service. We are out of a large sum of money and no resolution in sight and we were trying to do the right thing.

We searched the site, selected THEME PARKS & ATTRACTIONS, then LegoLand Parks, then changed the filter on the left side of the screen to Discovery Centers - Nationwide. We scrolled down, located the LegoLand Discovery Center Bay Area location and selected the red button "Buy Tickets". We were then taken to a screen that said

"About LEGOLAND Discovery Center Bay Area

LEGOLAND® Discovery Center Bay Area is the ultimate indoor LEGO® playground located at the Great Mall in Milpitas,CA. The indoor LEGO attraction is a 2 -3 hour play experience featuring a LEGO-themed train ride, 4D cinema, MINILAND™ (a LEGO re-creation of Bay Area’s most popular landmarks) plus several themed interactive build and play zones. Inspire the imaginations of children aged 3-12 with the endless possibilities of LEGO!

LEGOLAND Discovery Center is making sure EVERYTHING IS AWESOME for your family’s safe visit!

Reduced daily ticketed capacity to allow for social distancing and the best possible guest experience.

Clear signage and floor decals have been placed to ensure proper social distancing while in line for a ride or experiences.

New seating arrangements to ensure social distancing in the 4D theater and dining areas.

Enhanced cleaning measures throughout the day sanitizing high-frequency touchpoints, and play areas.

Hand sanitizer dispensers throughout the attraction.

Visit LEGOLAND Discovery Center's website prior to your visit for up to date safety guidelines."

And another red button that says "BUY TICKETS". We clicked that and were taken to a calendar to select the date and time of the visit. Selected 8/21/21 at 11:30 am. Then we're taken to a window asking how many adult and children tickets were being requested. We entered 2 adult tickets (ages 13+) and "ADD TO CART" button. Paid by credit card and received the tickets via email.

My brother and sister in law arrived at the Discovery Center for their appointment time and were turned away because life had dealt them a deck of cards that would not grant them the child they always hoped for! It was at this time that they were told that adults must be accompanied by a child. It was at this time that they saw it was stated on the e-tickets that they only had to show at the door and had never had printed copies of. The Legoland staff turned them away at the door and told them that they would be refunded. A little over a week later, they still had not been refunded. They emailed Legoland on 8/30/21 and received a reply stating that the refund request must be sent to the third party company that the tickets were purchased through.

I called Ticketsatwork.com and spoke with Mary who first said that the tickets were "non refundable because all sales are final". I argued the point that at no time did their site tell us PRE-purchase that they had to have a child with them to enter. She then said that it couldn't be refunded because "the event date was already passed and they were considered a no show". She had the nerve to say that after they spent 4 hours of their time and fuel (round trip) that they "NO SHOWED" this event!

At this point, I am highly irritated and ask for a supervisor. I was placed on a 3-5 minute hold and when Mary came back on the line she said "all of the supervisors were busy but that the purchase was non-refundable". This felt like a poor attempt to just get me off the line. I asked to speak with a supervisor anyway. Mary then put me back on hold for another 3-5 minutes. She came back on the line and stated that "all of the supervisors are still busy and the tickets are non-refundable anyway". AGAIN I said that I wanted to hold for a supervisor. She again warned me of another 3-5 minute hold time.

After that time had passed and I still hadn't hung up, she came back on the line and asked if she could take my phone number for a supervisor to call me back by the end of the day. I agreed and gave her my number. I clarified that they would call me back by the close of business today or within 24 hours which would be before 11:47 am PST tomorrow. Mary said "they will call you back TODAY". I am still awaiting a call, it is 4:03 pm PST. Time will tell if I update this review or not.

Original Review: Sept. 7, 2021

The website is very deceiving. I bought some tickets that show the wrong information on the website. I bought some express passes and they don't explicitly say it doesn't include the main entrance for the park. The website also states that you can get your money back with free same day cancelation. I haven't been able to get my money. I have spend hours on the phone with customer service representatives. Sometimes they even hang up the phone on me after I been on hold for 40+ minutes. I have tried to call many times with no luck. I just want my money back. They are horrible.

The customer service is located in India. You can hear chickens, wind and children crying in the background. Sometimes it's even extremely difficult to understand what they are saying. DO NOT USE THIS COMPANY. YOU WILL REGRET IT AND LOSE YOUR MONEY. I will also contact my HR department at work to tell them about this issue and how this company grabbed my money and ran. You will never see your money again.

Original Review: Sept. 5, 2021

I purchased 3 tickets for Universal Orlando. They advertised the wrong information online. When I canceled under the time frame, they gave me the excuse that universal Orlando didn't give the refund. I purchased the tickets with TicketsatWork not with Universal Orlando. The worst of all is that they have the worst customer service. I was on hold for 2 hours and you hear on the background kids crying or roosters making noise. I won't buy anything from them anymore.

Original Review: Sept. 1, 2021

Don't trust these people!!! I reserved a $800 Hertz car rental through them. Cancelled 5 days in advance and Hertz sent a confirmation of cancellation. Then Tickets at Work said, "Congratulations, you now have a $800 credit with us for other travel." WHAT!!?? Hertz approved so I want a 100% refund. It literally took 25 minutes and several talks with the "supervisor" just to get my money back. AVOID THESE CROOKS!!

Original Review: Sept. 1, 2021

Issue is with Ticketsatwork.Com, l bought tickets last year online, March 4th 2020 for Jeffrey Dunham at the Ocean resort in Altantic City, Nj. I paid 478$ for 2 tickets For the show, l was told l would receive tickets 72-24 hours before the show, because of covid, a few months later the Show was cancelled, l was asked if l was notified with the question, would l prefer a refund or a chance to hold my seats for a new date, l chose to hold my seats, eventually the date came, August 21st 2021, l called a week prior and was told by a phone rep that my tickets would arrive 72-24 hours before the show, l had said to the rep that seemed a little close and that it gave me a knot in my stomach, but, l had no other choice But to wait and trust the process, also asked if an escalation Dept was not available, the rep said they don’t have one..

48 hours before, l called again, to tell the company on the phone l still have no tickets.. I was told that my tickets were sent by FedEx on March 6th 2020 to me, with a FedEx Tracking number, never got these tickets, l was then told to take my tracking number for FedEx because tickets at work hands were tied, called FedEx, got a supervisor, they told me to call tickets at work.. l never received an email that tickets had been sent, no communication from FedEx in the way of a tracking number, nor from company tickets at work.. l spent on the 08/20/21 about an hour on the phone trying to resolve the issue, no resolve, l asked then for contact info for the ticket partner, was told to download the app Ticketmaster with hopes that a digital ticket could be produced, no resolve because they were as (physical ticket) purchased..

l called back on Saturday, the day of the show, hoping to find resolve, asking for a will call situation in ac, the partner declined to make that happen after 4 hours of being on the phone, l wrote emails to the company, l let off a lot of steam to let them know how angry l am that l've Lost 478$ and that the ticketing Partner continues to be protected.. l had correspondence from ticketsatwork.com saying that they are working to resolve my issue, and spuing emails from myself in reply..

l also contacted my credit card Amex, they couldn’t do anything because lack of information of who the ticket supplier is.. Tickets at work, again, refuses release that information.. It feels like fraud somehow, like as if someone was in my seat and that’s why l couldn’t have a will call.. In my opinion, Not a stated fact, but, that’s what it feels like, l can’t believe the lack of cooperation.. Can you at Elliot group help? Thank you, that’s what it feels like, l can’t believe the lack of cooperation.. Can you at Elliot group help? Thank you

Original Review: Aug. 29, 2021

I had made a reservation with TAW to rent a car months in advance for my trip. I made sure everything was good and ready and they confirmed. So the day of my trip arrived and we land in Las Vegas and we head over to pick up the car. Hertz advise us that the credit card and the person driving the car has to match but they couldn’t edit it or change anything since it was through a third party company. They advise me to just call and ask them to change the name. I called TAW and the representative on the phone said she can’t change the reservation and that Hertz needs to do it. Hertz again said we physically can not change anything and they explained that to TAW.

The Tickets at Work representative advise that she could cancel it, but there would be a fee of 98 dollars and At that point I was so stressed I agreed and said, "That’s fine. I just need my money back to rent a car because we were stranded in Vegas." I was on hold for 30 minutes for her to tell me she couldn’t cancel it because I had to do it 48 hours in advance and I explained to her I never wanted to cancel. She offered to cancel because she couldn’t change the name on the reservation and that’s not my fault at all because I called months in advances so I wouldn’t have any issues the day of my vacation. At this point she didn’t care to listen and kept repeating “there’s nothing we can do” and I just asked to be transferred to a supervisor.

This is where it even gets worse. Daniel the supervisor takes over and I’m trying to explain the situation and he tells me I was pretty much out of 839 dollars and he couldn’t help me. I asked them if they could just modify the reservation with the correct name so I could at least get the car and he said, "Nope. Nothing I can do." Even worse he was rude and said “you can try to get it dispute with your bank but I doubt it’ll work”. I was so upset I just hung up. I’m now out of 839 dollars and no car. Please don’t ever make business with them. The little discount they offer is not worth it.

The fact that circumstances like this are not valid to receiving a refund are unacceptable and I will be relaying this experience to every social media account and user review platform I know because I work in customer service and I have never been treating with as much negligence as I have today. Thank you for your time and non consideration.

The carpet in the hallway was moldy and though our room had tile, it too smelled of mold. I used the towels to clean the floor as it made my friends feet black with dirt. I had to step out of bed into a pair of sandals for fear of my feet touching the dirty floor. There was also hair left from previous guests in the corners. Every day I asked for a teapot and cup to make tea since there was a Nespresso and fridge but nothing larger than a mini coffee expresso cup. They brought me another cup that would not hold a tea bag. When I called the front desk, and got through to the kitchen, they said they did not have enough for people in their rooms. Eventually they brought me a small teapot with a broken handle. The pool area was gorgeous in the dark.

I think I got an infection from the water it was so dirty and the tiling around the pool was broken in several places. Plus the material in the cabanas was torn. I decided to eat at a different property due to the lack of cleanliness. Due to Covid-19, I did not mind paying premium for a nice place and so was very disappointed to get an only partially furnished corner closet of a room on the ground floor with no view. Bad advertising. Plus the hotel had an event and there were no other rooms. I will never book through TicketsatWork again.

Original Review: Aug. 24, 2021

I booked a rental using TAW as a means to save due to my vehicle breaking down. I booked on Thursday evening and tried to pick up Fri and the airport didn't have any vehicles to rent. Without hesitation, the clerk at the airport refunded my $200 deposit, but when I called TAW to explain the situation, I was told all sales are final, but would see what can be done. When I explained the rental agency did not have any issues refunding me-they then advised they would refund me but it would take at least 10 business days to receive. Long story short, I still haven't received my refund, I never rented a vehicle, and TAW will never get business from me.

Original Review: Aug. 18, 2021

I have been working for MONTHS to get a refund for a March 2020 Master Chef Junior Live event that has since been canceled. They keep giving me the same unacceptable, canned excuse about third party confirmation that the event was, in fact, canceled. The event is clearly canceled and noted as such in various locations. When speaking with Mark in customer service, he said he could "assure" me the event "was not canceled" despite me telling him it is listed as canceled on the event venue website.

I would never recommend using this company now that it is clear how they operate when things don't go as planned. I would also discourage companies from participating as vendors and/or providing TAW as an employee "benefit." It has cost me more just in the time I've spent trying to get my money back than I saved with the discounted price that was offered by TAW. At a time when people need every penny just to make it through, not providing refunds and giving customers the runaround tells me all I need to know about this company.

We come home from our trip and we still hadn't gotten our refund so we called and they issued us another 'ticket' for our request. Nothing. Again, nothing.... We have had about 10 'tickets' that they assured us would be fixed and handled and we still never got our money. Eventually, we got $200 back with a very weak explanation. We had to call back many more times. Still 4 months later we have not had this resolved and tickets at work is not doing their part or showing any responsibility in their error. Not to mention the bad experience from our very special vacation. I won't ever use Tickets at Work again.

Original Review: Aug. 13, 2021

Updated on 08/19/2021: Richard S. was very helpful in quickly resolving my issue. Richard contacted immediately last Friday, then again on 8/19/2021. He was very professional and helpful in ensuring I received a refund. Thanks.

Original Review: My entire first experience purchasing from them was an absolute nightmare. My corporate Paypal account was charged instead of my personal account. I contacted TicketsatWork to cancel the transaction so I could make the purchase via my personal Paypal account and was advised the tickets were nonrefundable. I was advised the sale was final. I informed them that there was no mention of this during the transaction process. I asked them to show me where it was and they told me to select the link that read "show more". I selected the link and there was no mention of this policy. I was then told to hold the line. They came back on the line and said it was on their website. I told them that this should be a part of the transaction process so consumers know that the purchases are final not hidden on their website. In any event, I was not asking for a refund. I asked if there was a way to change the payment method.

A legitimate business would have cancelled the order and allows us to repurchase the tickets during that call. I would have gladly paid for the fee they may have incurred to cancel the transaction. I am requesting a refund of the money. Also, a company interested in customer satisfaction would never respond to the consumer in this manner.

Original Review: Aug. 7, 2021

I cancelled my hotel reservation on 7/23/21 for Caesar’s Palace. I was told I was going to wait for 15 days to receive my money back. I emailed them 2 weeks in (8/2) to receive an update about it, and received an email on (8/7) saying I have to wait for another 15 days. Everything is literally open in Nevada as of now, and blaming COVID-19 shouldn’t be an excuse to take this long. I can’t even contact the hotel themselves about my reservation as my confirmation number doesn’t exist on the hotel’s system. It’s as if they never booked a hotel in the first place. If you’re planning on booking here because of their refundable rooms, don’t. They’re pretty much non-refundable at this point.

They tell me to use the tickets or sell them.... Easier said than done.... As far as I am concerned, TAW STOLE $1,000 from me for a purchase that I do not have, and will not ever have.... They have the worst policies and customer service, and I would not recommend anyone purchasing anything from them ever again. DO not use third party ticket vendors!!!! Deal directly with whoever.

Tickets at Work will not repay me for the cost of the hotel, or any amount for that matter. They strung me along for months saying they were working with their 'partner', whom I can only assume is the local condo realty management company. Now, after many calls and a lot of recent emails back and forth, Tickets at work is ignoring me. They basically said more than once I am out of luck. Their twisted interpretation of Non-refundable seems to be that they can renege on the implied contract (the reservation) and it's not refundable if they fail to fulfill it. What a racket! I would give 0 stars if this system allowed it. Not sure if this will even post, but beware.

The supervisor Gene #** stated he could do nothing. I waited 2 hours on the phone (the most of which was spent on hold) for them to say they would file a ticket and contact me in 72 hours if anything could be done. When individuals I am traveling with were able to make the necessary adjustments with the hotel, despite the fact that the hotel's cancellation policy is 11 p.m. 48 hours before to arrival, TicketsatWork blamed the hotel.

I called 20 days later to check on the status and was told my claim for a refund was denied but they were going to try again. The next day I received an email stating that my claim was again denied and there were no refunds! Ummm refund??? I never got to get a car that I prepaid!!!! I am now disputing through my credit card company because this is a horrible unfair practice!!!! How are you not going to refund a person for the services they did NOT get!!! Do I recommend them? Only if you want to gamble your money not knowing if you’re getting what you pay for!!!

Original Review: July 23, 2021

I planned a trip with my family so I bought these tickets back in 2019 for May 24, 2020, but was unable to go because of COVID. I called recently to reschedule and was told I should hear something in 72 hours and I haven't heard anything as of yet. A whole 2 weeks has passed, and I still haven’t heard or received an email from anyone confirming my change date and package upgrade to the Dolphin package.

I’d hate to drive 7 hours, and not be able to go. This trip was planned around me having my Discovery Cove ticket already. For me to be a teacher, it’s disappointing I have to jump through all these hoops when Ticketsatwork suppose to be a discounted incentive for teachers who work with Richland 2. Thus far it has been tiresome, and exhausting. I won't be purchasing with them anymore.

Original Review: July 20, 2021

My entire first experience purchasing from them was an absolute nightmare. Their website would not accept my credit card. I tried over 12 times. Called them and the lady on the phone ran it another 10 times. It was a system error apparently. Finally over an hour later, the order went through (manually) for $1100 - and now here we are a week later and I still haven't received what I paid for and they're telling me they can't "re-send me" the Disney tickets. They were never sent in the first place. After further investigating, they're telling me the order actually never went through. Interestingly enough, it sure went through at my bank. How convenient. But of course, you guessed it - no refunds. So now I am out $1100 AND the Disney tickets I paid for. Stay away. The discounts are not worth the headache.

Original Review: July 12, 2021

One of the reasons we use corporates benefit platform, is to help us secure the best deal AND to give us peace of mind. Well, that definitely is not the case with my experience. I am about to lose $800.00. I purchased Disneyland tickets for me and my family, total of 4 tickets, at around $800.00, and the TicketsatWork web site did a very lousy job detailing for which days the tickets would be valid. My tickets are not valid for days that I will not be in California, and I won't be able to use them. I called tickets at work but they said they cannot do anything, it's their policy. Am I just going to lose $800.00? This is just an awful experience. Don't use Tickets at Work, it might have worked well for others when everything goes right, but if you need their help, they just rely on their AMAZING policy!

I should have gotten the car or a Full refund not a closed counter. I didn't initiate the cancelation because my plan changes. I was there but didn't expect to see a closed counter at an airport location. Customer service rep just stalling by sending fancy emails. NO solution. Very Poor customer service. Additionally when I called Hertz a day later. They said the reservation has been cancelled and a full refund has been processed. However TAW still sending me emails that they still reaching out to their partners on behalf of me. TAW charged me not hertz. I don't know what's the hold for. One of the Customer service rep even told me I booked at the website. Not her fault. You are the customer service rep for the websites. You employed by it. You are responsible to know your partner's opening and closing time, If it send me a confirmation email.

Original Review: July 5, 2021

On 7/3/21, I arrived at the Westin Grand Central NYC hotel to check into a room for 2 nights, which I have booked through Ticketsatwork several weeks ago. To our surprise, the hotel couldn't find the reservation. So the hotel and I tried to call the customer service at Ticketsatwork, but it took 1 hour for somebody to pick up. Then, after an agent picked up, she told me to call Ticketsatwork back in an hour because the agent told me that "the oversupplier confirmed the booking, but the processing hasn't been completed yet." I had already been waiting 2 hours in this hotel for the reservation to be processed, and I wasn't going to wait for another hour to get myself checked-in.

Tired of waiting, we found a different room directly with the hotel and paid the price of a room that was above the one we already booked through Ticketsatwork without getting a refund for the one we paid through Ticketsatwork. Ticketsatwork should've had this processed before we got here, before the check-in time especially. period. We are extremely dissatisfied with the Ticketsatwork hotel room booking processing and customer service. The female agent at the Ticketsatwork customer service also told me to give her a second through the call after I complained about the issue of hotel room processing delay and did not call me back for an hour (seemed pretty intentional at this point).

We also found 3 other customers at the hotel on the same day having the same problem with the Ticketsatwork processing their reservation, and I was told that these customers chose to book their own rooms without getting any refund from Ticketsatwork. This is completely unacceptable. We shouldn't have had to pay this much extra for our trip when we reserved in advance through Ticketsatwork. We lost a lot of trust and confidence in booking with Ticketsatwork.

Finally, after calling them back sitting in hold for 30min to an hour waiting for the cust serv rep to read the notes left on my account each time I had to call we received notice that they found a room for us. It was too late, we had found a room for ourselves by then. I asked for a refund of my 291.45 and have yet to receive my money back. Two days later we got an email stating that the room was overbooked... We were already back at home by then. You can't get ahold of anyone that knows what they are supposed to do, and I want my money back. It took TAW 2 seconds to take that 291.45 off of my card, and it is taking them a century to give me my money back. I will be reporting this company to the Better Business Bureau. This type of operation is unacceptable, and it is a BIG inconvenience, especially when your children are in the car. That was a whole day wasted.

Original Review: June 14, 2021

I placed a reservation for a car rental and TicketsatWork, said the location accepted my bank card. When I went to get my card they said they don’t accept my bank card. I was stuck at the airport with nothing and all they said is they would file a complaint for a refund which they won’t give me so basically they lied to me and took my money!!! This can’t be legal.

Original Review: June 11, 2021

I bought tickets for two MLB games. I get the ones delivered for the game in July. Still no tickets for the one in about 2 weeks. And they were more expensive. I just want my tickets! I have bought from this company for years and never have I had a delay getting my tickets.

Original Review: June 9, 2021

In February I purchased a non refundable room to an all inclusive vacation from TicketsatWork to Planet Hollywood in Mexico through my employer UMMS along with 2 other families that booked as well. I booked a 2 bedroom director's suite which includes 1 bedroom with a master bedroom and a second bedroom with 2 queen beds and a bathroom. This was paid in full at the time of booking. I always like to confirm my booking with the hotel after using a third party as peace of mind. I telephoned the Planet Hollywood and was told that I am indeed not booked in a 2 bedroom suite, but instead in an Entourage suite which consists of 1 king bed and a double sofa bed. A much lower room category with only 1 bed and sofa for 4 people.

The same is true for the other families that are booked with them as well. This was confirmed with an email from Planet Hollywood and forwarded to tickets at work. I followed up with Tickets at work within 2 weeks of making the reservation. They were unable to resolve the issue. I have called and emailed numerous times without resolution. I have gotten about 50 or more generic emails stating that they are working on resolving the issue and that I should hear back within 72 hours. It has been over 3 months without resolution. I have purchased airfare and my trip is now 2 months out.

I am traveling with my 2 sons, one which is over 6 feet tall, so sharing a double sofa bed with his brother when I booked a 2 bedroom is not acceptable. I would like some type of resolution to this. I would like the original room booked or to receive some sort of discount for the lower grade room. I feel like I am getting the runaround from tickets at work. I will also be getting in touch with my employer UMMS to make them aware of the poor customer service that I am receiving in hopes that they can find a better alternative to serve their employees.

Original Review: June 3, 2021

My family and I are going to Sesame Place so I ordered the annual pass more than a week ago. The tickets never came, and the order status still says Being Processed. I called Tickets At Work to cancel the order since it appears it is still Being Processed for more than a week now and has past our trip date. I called the tickets at work and they said they would investigate it and issue a refund. I get an email today that said they the “Hotel” partner would not issue the refund. WHAT HOTEL?? I ordered an annual pass to Sesame Place. Looks like they just have a generic denial for all refund request and don’t even try to investigate the problem. HORRIBLE CUSTOMER SERVICE! BEWARE!!!

Original Review: June 1, 2021

Actually I bought tickets multiple times before using Tickets at Work and all went fine, but this time was completely different, I booked a two night stay in Hampton Inn Bartram Park in Jacksonville FL using tickets at work website, made payment and they sent me confirmation email confirming my reservation, arriving at the hotel after 4 hours of driving, I was surprised there is no reservation, so the front desk manager called tickets at work help line and the help line lady insisted they have confirmed reservation giving us incorrect confirmation numbers, and after an hour of putting us on multiple holds and giving the same incorrect information, she discovered they made a wrong booking in Holiday Inn instead and asked me if I want to go there and I refused and insisted on having the Hampton inn booking I paid for, so she said she will make me a refund request, therefore I paid for the hotel stay out of pocket.

After I was back home I received email from tickets at work saying they contacted the holiday inn and due to hotel policy they can't refund me because I didn't show in Holiday inn, therefore the hotel cannot refund me, I emailed back asking for refund as it is their own fault and not my responsibility, now nothing happened for weeks and nobody even cared to answer me back.

Original Review: May 20, 2021

If I could give negative stars, I would. I went to Las Vegas for a Bachelor/Bachelorette party. I bought tickets for a show for the ladies and an ATV tour for the fellas. We called ahead of time the day before to confirm the time since we were taking Ubers everywhere. They had no record of the tickets being purchased, they could not find the sale with my confirmation number that Tickets at Work had given me. I had to call Tickets at Work and they sent me an email to print out to take to the ATV tour facility. I did not bring my printer with me to Las Vegas and had no car so I asked the host of the house we had rented and he was very nice to print it out for us. So, the gentleman called their Uber and went on their way. They were told upon arriving that Tickets at Work had never scheduled their tour. We had chosen the afternoon tour. To say the least this put a damper on our trip since we were only there a few days and this was "the guys" big adventure.

I decided to enjoy the rest of my trip and not deal with Tickets at Work until I returned thinking I could reimburse all of my friends their money and it would be no problem to get my money back. I trusted Tickets at Work because it was a perc that my company trusted. The tickets cost me $614.00 total. I called customer service and was told I would receive a voucher/credit. I told the woman that I do not have any need to use their services again and would like to be reimbursed to my original form of payment. She explained that she would put in a request. She put me on hold and then told me that they would put the money back on my card.

It has been several weeks now so I called a few days ago and a gentleman told me it would be 90 days! WHY???? My money never left your company! You never made my appointment! You have my money and I would like it back! They did tell me I would receive an email update every 15 days. Super! How about you just give me back my money now? I will never use Tickets at Work again. I would rather pay full price and be guaranteed to get what I paid for and not have any hassle while on vacation. Disappointing.

Original Review: Last year I purchased a hotel reservation in Washington DC through TicketsatWork.com. Because of Covid I had to cancel our trip and hotel reservations. After repeated attempts to get my money back from Tickets at Work I finally contacted the Hilton Garden Inn Washington DC. Through speaking with hotel management (they were great) they refunded the money back to Tickets at Work. This has been going on for almost a year now to get my refund. I call weekly now and I'm told the same thing that they will have resolution in 72 hours which is a bunch of hog wash. The Hilton refunded the money back to Tickets at Work and they have kept my money. This company is corrupt and needs to be investigated.

They said that they were going to work with the hotel to see if they can get us a refund. Richard was really helpful and he kept calling the hotel over and over again. He went above and beyond. The hotel refused and TicketsatWork asked us to try to call the hotel directly and see if we can convince them. The hotel said they will refund our money and let TicketsatWork know. It was overall a very good experience.

Original Review: April 25, 2021

This company is the most unprofessional and corrupt company I have ever had to deal with in my entire life. I used this company to book a trip to the Bahamas for my girlfriend and I. First off, the booking process was extremely difficult, but after hours we finally got someone on the phone to book the trip. They proceeded to book the completely wrong dates for us, so I called the hotel directly the week before we were going to make sure everything was set, and they let us know our trip had come and past and we were a no show. I did not receive one piece of communication from Tickets at Work asking why were no shows or maybe a final bill receipt. They got their money on the front end and they gave zero regard to make sure the customer was taken care off.

After this, we booked directly through the hotel because Tickets at Work was completely unresponsive we ended up getting a better deal from the hotel after explaining to them our horrible experience with Tickets at Work. We then got a tickets at work supervisor on the phone after hours and he assured us in an email of a full refund back to my AMEX if the hotel would refund them in full. We had the Director of Rooms at the hotel send them a full refund and have email confirmation of the full refund. Once they got their full refund, Tickets at Work proceeded to start with giving me a tickets at work credit for HALF my money... I then told them this was unacceptable so they decided to have half a conscious to refund my AMEX for HALF my money.

Sooo, where did the other half of my money go after Tickets at Work got a FULL refund? You all decide! Maybe the staff went out of my dime! I would never recommend this company to anyone and we know this company has a partnership with Disney. Thankfully I have a close family member that works at Disney, so we are already in the works of getting Disney to cease this partnership immediately!

That money was for my daughter’s gymnastics competition travel and since the event was moved we are unable to book elsewhere without a refund. This is ruining a little girl's chance at competing and you aren’t honoring your agreement set out when I booked. I’ve tried to call customer service and sit on hold for hours with no answer. Not only is this poor business practice but it is absolutely horrible customer service. I will make sure to tell all of the employees of the company I work for not to use your site or book with you due to these shady practices. Tickets at Work needs to make this right!

Surprise, I was refunded a voucher to use in the future! My card information was used because of a website glitch and I am being punished by not receiving a refund. I cannot get anyone to answer my complaint or attempt to fix the issue. It wasn’t like I purchased something and changed my mind days or even hours later. My card was charged because of a problem with their website. Now they are refusing to correct it with a refund! After this situation there is no way I will ever use this site again, why in the world would I want a voucher for the future.

Original Review: April 2, 2021

After being referred by my employer, I booked a car rental through this service for 9 days. It was for a minivan rental and the car rental agency was Avis. I walked through the website and placed the order with a debit card. At no point in the purchase process is there a warning stating this rental vendor requires a credit card. When I arrived to pick up the van, the rental agency wouldn't release it to me because I only have a debit card. They said to contact TicketsatWork and request a refund because I was not eligible for the rental. Since I still needed a car, I used my debit card to rent through Enterprise with no issue.

As I was leaving the Avis counter, I called TicketsatWork to request my refund and gave them the reason supplies by the rental company. The rep kept trying to give me a credit voucher but I finally got through to him that I want the money refunded to the card it was charged from. He said they needed approval from their partner and I would receive an update in 72 hours. He also stated the whole process should be resolved and refunded back within 10 business days.

After 72 hours, I got an email saying there was no update. Same thing after another 2 days. I called and spoke with another rep who said they have to get the money back from the vendor before they can refund my purchase but since we are still within the 10 day period, to sit tight. After the next "72 hours with no response" email, I called Avis directly. Avis states they do not receive payment for a rental reservation until the car is picked up. Since I wasn't allowed the car, they didn't receive payment so they don't know why I haven't been refunded.

When I called TicketsatWork again, the manager still insisted that the partner hasn't paid them so they can't pay me. I told the manager I had spoken with Avis and gave them that info and they say they pay a different partner to pay the rental companies and that is who they are waiting for approval from and the only way to contact this partner, Connexions, was through email, once every 72 hours.

At this point, I am extremely frustrated, out another $730 for the Enterprise rental, and just want my money back. I asked the manager what the next step is because we are now past the 10 business days mark. He said to send an email and the 10 business days mark starts over. I told him this is unacceptable and that, while I would give them an additional 10 business days, once that is done I am opening a claim in small claims court for the original rental price, court fees, and lost wages because each of these calls takes at least an hour.

It is ridiculous that I would even have to take that step and it shouldn't be this hard to refund a customer for a rental under $500 on cost. Just be honest and honor the refund. Word of advice, do not use this service. I have put a complaint in with my employer about this service, as well as the BBB and now here.

Original Review: March 16, 2021

We’ve initiated a complaint through the Better Business Bureau but keep getting the same canned responses after many attempts to obtain a refund. This shows they clearly do not care about their customers and are only interested in hiding behind policies that do not take into account a global pandemic and stealing our money. Worse, they have issued full refunds to credit cards to others in the same situation as us so there is no reason they should discriminate and not issue us a full refund to our credit card. Here are the details of my experience:

I purchased Disneyland tickets through Ticketsatwork on 01/18/2020 totaling $3,545.88 for a planned vacation Summer 2020. Because of the COVID pandemic and closure of Disneyland we would not be able to use our tickets. Several members of our party are high risk for COVID and could not safely use our tickets for the foreseeable future. My wife sent a Refund Request via their website in July 2020 and received a canned response stating all refund requests were subject to approval from their "partners." I called Ticketsatwork on 7/17/20 & 1/14/21 to request a full refund to my credit card. Each time, the rep advised they needed to check with their "partner" before providing a response on whether they could refund. We received email response after email response stating they were unable to issue a refund.

This back and forth has been going on for 8 months now causing me and my family terrible stress and frustration. Every legitimate business we've dealt with during the pandemic has treated us with respect and understanding. Issuing a credit voucher instead of refunding my credit card is dishonest. Suddenly, we received an email 1/24/21 with a voucher for their site we never asked for and cannot use! I called 1/29/21 to insist on a refund, told to wait to hear from a mgr but no further response. Please have a manager contact us and fully refund our credit card as you’ve visibly done for others who purchased Disneyland tickets!

Original Review: Feb. 25, 2021

This company is a sham. They take your money and provide no recourse to get it back. I booked a hotel stay through Ticketsatwork. The company made a mistake on my booking dates. They even owned up to the mistake but gave me no recourse and could not change my dates for the hotel. They would not give me my money back and they could not get my dates changed. They should not be allowed to do business. I am out almost $600 and after 7 phone calls to the company. They will not refund my money and they did not get my booking dates changed. A complete scam. I implore anyone thinking of using this company to absolutely DO NOT. This is a terrible company. They take no responsibility for their own mistakes and actions. I suggest everyone stopped using them and shut them out of business.

Original Review: Feb. 12, 2021

I booked a hotel. Was immediately charged over $600. Due to unforeseen circumstances, I had to cancel. I emailed and got no response. I called and was able to cancel. But was told it will take "up to 90 days" for the charges to be reversed on my credit card. 90 DAYS?!?! 3 whole months?!? Why??? It took them less than 30 seconds to charge me, so why are they holding onto my money for 90 days?!?

Original Review: Feb. 10, 2021

I've had this credit voucher of over $100 since the pandemic started and have not been able to use it. I am not interested in booking hotels or any theme park attractions because we’re in a pandemic and I won’t jeopardize my health during this time. Now that I've been trying to use it to purchase gift cards, it tells me that I cannot use my own credit to buy gift cards. I am really frustrated with this company and do not care to use them ever again.

Original Review: Feb. 2, 2021

Make hotel Reservation Back on December 2020. Cancel and comply with cancellations policy Before due date. I did call them and cancel. After so many emails and few calls still waiting for refund. Always same excuse waiting on hotel, I did not Pay the hotel nothing. I did paid TicketsatWork. It is February and still waiting.

Original Review: Jan. 15, 2021

TicketsAtWork has been involved in shady practices. I booked Hertz rental car for Dec 5 and cancelled it on Dec 3 before time to get full refund. However, even after multiple calls and emails they have been telling that they will refund the money once they receive from Hertz. I finally called and confirmed from Hertz that they never received money for my booking. TicketsAtWork has been lying since Dec 5. They are corrupt, cheaters and unprofessionals. They have been telling that it takes 30 days to refund. It is already 44 days and they have the same excuse. This company should be shut down so they do not rip off customers.

Original: On November 12, 2020, I reserved and prepaid $354.00 for a rental car. When I went to the airport to pick it up, I was told I didn't meet the criteria but could go to another location to pick up a car. Unfortunately, it was closed until 11:00 AM the next day so this wasn't an option. I was given the phone number to Avis customer service to get a refund because I didn't qualify for the rental. When I called, the representative discovered that I used a third party, TicketsatWork, to pay for the rental and therefore, would have to get a refund from them.

I called the customer service number for ticketsatwork but it was a recording stating that all correspondence goes thru email. I emailed them and waited until December 2, 2020 to get a response stating ticketsatwork will not give me a refund. What kind of company takes $354.00, doesn't provide the goods or service, and keeps your money? I will be letting my coworkers know about my experience so they don't have to go thru the same thing. What a shame.

Original Review: Dec. 27, 2020

My family and I are going to Busch Gardens in Tampa next week. I called Tickets At Work to make sure there were no black out dates between Christmas and New Year's as this is when our trip falls. Rick and Michael BOTH told me that there were no black out dates and we would be able to use our tickets next week. They were both asked multiple times. After paying and receiving our tickets, it clearly states blackout dates between Christmas and New Year's. I called the company, which refuses to refund my money even though their representatives were either ignorant of the blackout dates or blatantly lied to get my purchase. HORRIBLE CUSTOMER SERVICE AND UNTRUTHS TOLD TO GET YOU TO PURCHASE! BEWARE!!!

I have asked to be connected to a supervisor in multiple calls and have been denied that by the customer service rep saying all they can do is send an email. The emails have come back denied. I have filed a complaint with the BBB this morning. I don’t want vouchers, a refund is the only acceptable answer. Such a disgusting response from a company who should be taking care of their customers who have been impacted due to COVID related closures.

Original Review: Dec. 21, 2020

I finally received word that a concert was cancelled weeks ago that was supposed to take place in March and reached out to TicketsatWork. They sent an email saying it was cancelled and would issue a refund, it’s been a couple weeks and I still have not been refunded. Why say it but then not send the money??

Original Review: Dec. 21, 2020

Over a year ago I purchased tickets for my daughter. Over $600. Initially they said no refund because it wasn't canceled but postponed. Now it's canceled and they still won't refund after weeks. They just keep giving a run around about 3rd party approval. Every business has 3rd parties but when a refund is due they refund. Not these guys.

I thought OK maybe things will get better and we will be able to use the ticket. But as everyone knows the pandemic did not get better and now Tahoe is Shut Down and the ticket can not be used before 12/2020. I contacted TicketsAtWork again and requested a refund as there is no way to use the ticket because Tahoe is closed and again "We understand Sierra at Tahoe has closed due to concerns related to COVID-19. We highly encourage you to retain your tickets to enjoy this exhilarating experience! Due to early closure, our partner has extended tickets so they may be used through December 20, 2020. Regretfully, we are unable to issue a refund for these tickets." Now how do I use something by December 20, 2020 if the City is Closed??? This company has no compassion and will rob you out of money even if you're dead. It's sad that this company is not willing to help customers out even in a pandemic and would rather rob than do what's right.

Original Review: Dec. 6, 2020

I reached out via phone 2 weeks ago to do a simple cancellation and get a refund. I was told they need to get "approval" and this would take 72 hrs. I hadn't heard anything for two weeks. I called back. They looked into and said the refund was approved but it takes 60 to 90 days to refund me. How does it take that long? This is absolutely ridiculous. First and last time using this. Any discount you get is not nearly worth the hassle.

Original Review: We purchased 4 adult and two children’s 3day Park Hopper with Disney Max Pass in December 2019 through TicketsAtWork. The tickets expire January 12, 2021. Original reservations set for May 2020. Disneyland closed March 2020. Contacted tickets at work they said tickets still valid when reopen. We rescheduled to October 2020. We had to cancel again due to closure. Contacted Tickets at work numerous times. They told us to wait and see what Disneyland policy was. We contacted Disneyland and they said it was up to agent Tickets at work. We requested a refund from Tickets at work. They denied refund and told us to wait on Nov. 13, 2020, Disneyland still closed with no reopening date.

Tickets will expire in less than two months and no refund or help. We were promised a refund was approved by two of their agents. They did not ever approve a refund as promised. We DO NOT recommend Tickets At Work as they don’t stand behind their promises. We stand to lose $2,300 to them when these tickets expire. We can not use them because of COVID pandemic. Tickets at work is not an ethical nor reliable source of entertainment tickets. We can’t say much good about the Disney Company's practices either.

Original Review: Nov. 9, 2020

I have booked reservations for rental cars thru TicketsatWork before and have had no issues until 10/24. I booked a rental car as my car was in the shop thru Budget on their site. Got to the rental location to pick up my car and Budget DOES NOT take Visa Debit cards as payment. I tried to go thru Hertz but they would not rent to me unless I was taking a flight out (rental location was at the airport), so I was stranded.

I called ticketsatwork 3x to try to get my money refunded and spoke with 4 different people (NO FOLLOW THROUGH) and eventually was able to submit a request for refund. I was told it would 72 hours before the request was looked at. What?? 72 hours? Wow! It has now been 3 weeks since my request was taken, I kept receiving emails saying "hey we are really busy, but we will get to your request when we can".. ok?

Today I received an email stating and I quote: "Please note, as Tickets At Work is a third-party facilitating a transaction between you and our partner, we must wait to confirm funds have been received before we can re-issue them to you. Please know these refund times will vary and you will receive regular updates on the status of your refund". Since their partner (Budget) would not take my form of payment they NEVER received the funds, Ticketsatwork did! I will NEVER USE ticketsatwork again. Ever. I am going to discuss with the benefits specialist at my place employment since we use Ticketsatwork as a vendor and see if they can get anywhere with them and maybe find another vendor.

I attempted to modify my dates and I was advised that I would have to pay an additional fee. After speaking to a supervisor, they advised me that they would request for the hotel to modify without charging a fee. I now received an email stating that I cannot receive a refund, I cannot modify the dates and that I basically lost the $250.00 that I spent because I was sick with the coronavirus. If you value your time and money, I would suggest paying more money by purchasing the product directly from the company. For someone who has worked in customer service for over 7 years, this is absolutely the worst.

I understand that they are a third party and that refunds are difficult to do but what is so bad about extending the expiration date the same amount of months that the park has been closed? Also they keep telling me that these tickets are considered gate ready and we could transfer them to another party. How in the world would this “other party” use them if the park isn’t even opened?! Ridiculous. I will just go through Disney or a travel agent for my tickets from now on.

Original Review: I had purchased tickets to Disney and Seaworld. I requested refunds for both due to Covid and my compromised immune system. My Disney tickets were refunded in the form of a credit voucher that I can use on the tickets at work website, which is fine with me because I can use this towards the purchase of gift cards. However, they declined my refund request for Seaworld stating I have 1 year to use them from date of purchase. Given the fact that I'm immunocompromised, I do not intend to visit Seaworld or fly on a plane anytime soon. When I first made the refund request I asked them if they wanted me to provide them with proof of my medical condition but they insisted they believed me. Now I'm left trying to decide which email from my surgeon or infectious disease doctor I need to forward to them so that they'll believe me and reconsider my refund request. This is very frustrating.

Original Review: I booked a hotel through Tickets at Work. The rate was advertised as fully refundable up until the day before check-in. I knew I was still doing some shopping around, so I only booked the room because I knew I could cancel. I found a better rate later that same day, so I called to cancel. What a nightmare! The "fully refundable" rate required special approval to cancel. This was not disclosed anywhere! Eventually the customer service rep offered me credit rather than a refund. Again, this policy was never disclosed when I was booking my "fully refundable" rate. After 10 minutes of negotiation, she got me a full refund back to my credit card that would take 3 days for approval.

After 10 days, I hadn't heard anything or seen a refund. I called back only to be told that my refund would take 60 days! Not the 3 days I had previously been told. I will never use Tickets at Work again. Their deceptive practices are simply unethical. And to top it off, it wasn't even a good rate! That's why I wanted to cancel in the first place, because booking directly through Marriott was 10% cheaper.

Original Review: Oct. 19, 2020

I booked a rental car through this company for a trip I had planned in July 2020. COVID-19 cases were increasing in the area I was traveling to, and due to travel restrictions, I decided to cancel my trip. I called Hertz to cancel my reservation and they were granting full refunds due to COVID-19. I was told since I had booked through a third party vendor, TicketsatWork, that I would receive my refund through them.

I reached out to TicketsatWork numerous times regarding my cancellation and had to keep following up on my request as I received NO responses from the company. Finally after a month, I received a response stating they were reviewing my request and Hertz was granting refunds on a case-by-case basis. I explained I had already contacted Hertz and was told they were offering a full refund, but this did nothing to expedite my refund request. I even requested the case number they had with Hertz so that I could contact Hertz myself and expedite the request since I already had confirmation this was being refunded.

Almost TWO months after cancelling my reservation and having to follow up multiple times with TicketsatWork I received an email with a voucher for the amount paid. I went to the website to see what I could redeem the voucher for, and the only available options are for travel. Which until there is a vaccine, I will be not be doing any time soon. I have reached out again multiple times requesting a refund from TicketsatWork instead of the voucher. I have received NO response from the company. I have used TicketsatWork for years but I will not be doing so moving forward.

Original Review: Oct. 15, 2020

We bought Disneyland Tickets in February 2020 for our trip in April 2020. Disneyland closed due to COVID and we weren't able to make our trip. Disneyland is still closed and we can't use the tickets. I've contacted TicketsatWork several times and I can only get a copy and pasted answer that they are not giving refunds. This is ridiculous, as the tickets are unusable. Disneyland is refunding tickets, so I don't buy that Disneyland isn't allowing Ticketsatwork to refund the tickets. This is a disgusting response by a company during a pandemic. I will not be using them in the future.

Original Review: Oct. 14, 2020

Tickets were bought as an adoption present for my two boys in November of 2019. Disneyland 4 day park hopper with max pass. One child (age 5 at the time) and one adult (age 10 at the time) we setup a trip to celebrate our new family for May 2020 since the boys have school. Then the pandemic hit. Bummer but okay. We pushed it back until Sept. Okay California still won’t open theme parks. Tickets expire January 12, 2021! We tried for a refund. No refund! We asked if we could switch to Disney World with the money spent as a credit. Nope! All sales final! This company is awful! Buyer beware! Obviously it isn’t their fault a pandemic hit but how can they take our money and leave us without options? We tried going through Disney and they said we had to go through who we bought them from! That will be our last Tickets at Work purchase EVER! Please learn from my mistake. $840 down the drain!

Original Review: Oct. 14, 2020

I purchased a hotel stay in Vegas for our plan vacation this November last night at 7pm Central Time completing the transaction money removed from account within seconds received a email stating our reservation could not be honored. I was confused. Tried calling the number provided and nothing but, "Pls submit your request or issue online due to COVID." Called the hotel. They stated they never received a request or reservations on my behalf. So I now feel this is a scam 3rd party my butt. I work for the City of Houston which promoted this program as a discount to our employees. I will write a letter about my experience to HR and ask other coworkers about their experience using this company. Buyer Beware...

Original Review: Oct. 12, 2020

It really is not worth getting your tickets from this company. The discount isn't even that great, cost just as much as Stubhub or the like. I used them to purchase tickets to a football event that was cancelled at the beginning of June due to the Pandemic. I called them and requested a refund. They told me that it had to be officially cancelled by the "eventholder" even though the entire organization of the Big Ten said all events had been canceled and if they played football it would be conference only. I called the Sporting events office and they said they already refunded the money but since Tickets At Work was not an authorized dealer of their tickets they could not help me. Fast forward 4 months and I have yet to receive my refund. They keep giving me conflicting information and will not refund me my money. DO NOT BUY TICKETS FROM TICKETSATWORK.

I reached out to TicketsatWork numerous times regarding the wildfires in the area and the need to cancel my two hotel bookings. I was told each time they were “looking into my concerns” and would get back to me. I even explained I had already contacted the hotels in question but this did nothing to expedite my refund request. All said and done, I received what appeared to be an automated email notifying me that my cancellation/refund request was being denied. This was truly shocking as the hotels were granting refunds to all guests who directly booked through them given the nature of the wildfires in the area. I have used TicketsatWork for years but I will not be doing so moving forward.

Original Review: Sept. 22, 2020

I bought 4 Cedar parks tickets, with the season opening deal. Unfortunately within weeks of purchasing these, COVID struck. First, Cedar Parks Great America delayed their reopening (as though totally should have!). However, to this day, they have not reopened. While I 100% agree that it is fair for them to remain closed, I feel they should refund tickets. Cedar Parks offered to refund my tickets yet TicketsatWork will not. I have reached out several times now, only to be told that my tickets are extended through next year. This would be helpful, if I were going to be in California next year, but I'm not. I have no way of returning these tickets, gifting them or redeeming them.

I feel incredibly bothered because when I asked to be escalated (which is not something I would typically do) I was just completely ignored by TicketsatWork. I understand the typical refund policy, but how can they morally collect money on a service that won't be provided, during a pandemic? And without even courtesy responses? It shows how little they value my money and my business.

Original Review: Sept. 21, 2020

I highly recommend you avoid this company and purchase tickets elsewhere. It is not worth the trouble for the minimal discount you get (if any). I purchased Disneyland tickets for my family in February 2020 for a trip at the end of March. The park shut down due to the pandemic, so I wasn't able to use my tickets. The park is still closed with no foreseeable opening. I contacted the customer service department and was simply told they don't issue refunds. When asked why and for more information, I was ignored. I spent a considerable amount of money on these tickets that could have been used on many other necessities during this pandemic. I was able to receive full refunds for my hotel reservation and airline tickets, but TicketsAtWork will not work with me. Really shows what type of company it is.

Original Review: PSA--- > Protect yourself and buy directly from the provider never through TAW. My Lesson is this... We purchased 8 2 day All Day Dine tickets to Seaworld and Busch Gardens through TicketsatWork, total cost was $1100+. We had flight, and hotel booked for our family of 8 for August 2020 and due to Covid-19 flare up in Florida, kids have medical conditions we are not risking going.

No problems canceling the hotel, No Problems cancelling the FIight! But TAW would not cancel our tickets, or issue a refund, stating they are non-refundable, non-transferable, etc. Not even during a COVID-19 crisis in Florida and not even when Sea World said they would cancel them, HAD WE BOUGHT THEM THROUGH SEAWORLD. We will not be able to make it back to be able to use the tickets, so I guess we are just out a $1100+. Feel like everyone else in the travel industry is doing the right thing, except TAW. That's just wrong in my opinion, but I guess I learned my lesson and will never buy through them again.

Tickets at work is also trying to give the one day back with a voucher for something on their site or discounts to sams club or car rental. I am not interested in anything else they have to offer, I just want MY FULL REFUND! I will be reporting them to the BBB, plus I’m disputing the charges with my bank! I would never recommend tickets at work to fellow employees or anyone else for that matter. My daughter in law has used under my account for a variety of things and she won’t be using anymore due to this!

I’m tired of being jerked around with the promises of call back and being told they are trying to reach their partners to see if they can cancel. Because I was unable to reach someone by phone 32 hours and then again 25 hours to their cancellation policy, I contact the hotel we were supposed to stay and the lady I spoke with told me that although she wasn’t supposed to cancel because I was using a third party, she’s so it anyway. The phone agents at tickets at work will say anything to get you off the phone. I’d advise, DO Not BOOK ANY HOTEL STAYS THROUGH THIS SITE! There’s no savings here, it’s a scam! Again disputing with my bank and reporting to BBB! They robbed me of $508. I’d give them ZERO STARS, but they prompt to give at least one. I will never use tickets at work EVER AGAIN! Plus my company is a very large company across the USA. I am very good friends with the CEO and I will be reaching out to him to advise!

Original Review: Sept. 5, 2020

Purchased Disneyland Park Hopper Tickets in December 2019 for our trip in March 2020. Just prior to our trip, Disneyland shut down for COVID and has yet to reopen. We have contacted Tickets At Work 3 times and have no resolution except for request for refund denied. Disneyland did right by all their guests and fully refunded tickets/trips that have been cancelled due to COVID. However TicketsatWork continues to hold my money hostage, provide no refund. I have asked to be connected to a supervisor in multiple calls and have been denied that by the customer service rep saying all they can do is send an email. The emails have come back denied. I have filed a complaint with the BBB this morning. I don’t want vouchers, a refund is the only acceptable answer. Such a disgusting response from a company who should be taking care of their customers who have been impacted due to COVID related closures.

This is unacceptable. I was able to get refund on my flight, hotel, rental car & even my Go LA passes through TicketsatWork, but not Disneyland! Disneyland hasn't even been open for months now. I shouldn't have to pay for something I'm not going to use. I've ordered many tickets through them in the past, but never again. I get emails form them saying they are willing to work with their customers throughout this tough time, doesn't seem like it to me. It's been a terrible year. My father died, my wife lost her job & now I can't even get my money back for these tickets. Please do not order anything from this company as they are not consumer friendly.

Original Review: Aug. 21, 2020

I reached out two months prior to my reservation and I am still awaiting a resolution. I booked a hotel room back on March 4th for the end of August and I am not comfortable traveling. Their customer support has no sense of urgency or empathy and I am getting very upset about this. I would not recommend this company to any of my coworkers.

Original Review: Aug. 13, 2020

I purchased tickets for Orlando back in May and due to covid I don’t feel safe going and I want a refund in which I should get due to the circumstances which is out of my control, they wanna issue me a credit for all that money in spent and you can’t use it in gift cards and considering I’m not going anywhere anytime soon, I can’t use my credit for anything that’s on they site.. They don’t offer customers good options to use they credit on.. This sucks and I’m extremely upset and I want my money back.. I’m definitely reporting this to Better Business Bureau.. Ask about they refund policy before buying anything on here people!

Original Review: Aug. 13, 2020

I ordered a set of tickets to Discovery Cove, Sea World, Aquatica in Orlando Florida from Tickets at Work for this upcoming November. It was cheaper to purchase from Tickets of Work than from Discovery Cove direct. The savings was around $100 for 6 tickets. I will never make the mistake of ordering from them again to save money. I purchased the tickets months before our travel dates. After purchasing Discovery Cove ran a 40% off sale that Tickets at work was also offering on their website. The promotional purchase period ran for over 10 days. The savings from the price I paid to the promotional price was over $500. I called Tickets at Work twice to see if they could adjust the price I paid. I was told they were unable to help me both times I called, and that Discovery Cove was all sales final and would not allow the tickets to be refunded and repurchased at the discounted price.

After hearing it wasn’t possible from two Tickets at Work customer service reps I called Discovery Cove to see if something could be done. Well, upon talking to Discovery Cove’s customer service department I found out that the information I received from Tickets at Work was untrue. They explained that Tickets at Work could cancel the tickets on my behalf as long as it was 30 days in advance with a full refund and then repurchase at the current promotional price. I promptly called Tickets at Work back and the representative I spoke with was going to work with a supervisor. It was suggested that if I changed my ticket dates they would possibly be able to secure the promotional pricing for me. They changed my dates, did not offer any refund, and have not returned my calls requesting to speak with a manager or my emails making the same request.

I have been working with Tickets at Work over many phone calls and emails for over a week and have received less than satisfactory results. I find it appalling that their company would not help when the price difference is over $500. This is a difficult time for the travel industry as well as for families like mine. They have the ability to help and are opting not to. That is not a way to earn repeat business. They are taking advantage of consumers during a pandemic when things are already unsettling.

Original Review: Aug. 10, 2020

I purchased what I thought was season passes for Six Flags. After I called six flags to set up my reservation, six flags told me they were only single day tickets. I called TicketsatWork right back, which was all in the same day might I add. They said that they need to reach out to six flags to get me a refund, but I bought my tickets through tickets at works which didn't make sense. I had to wait almost two weeks and finally they sent me the email that I have received my refund but inform of a credit.

I called tickets at work and told them that because the ticket were bought in error and that their rep told me that they were season tickets that they should give me a refund back to my method of payment. They told me that their policy has changed two months ago that they are no longer giving cash refunds only credit. I have been a member for a few years and no emails was sent to reflect this new policy. So tickets at works are forcing me to use their services for which I don't want to use anymore. Lastly their management is the worst. They don't know how to talk to people nor return phone calls. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND I SUGGEST YOU DO NOT.

The current issue is TicketsatWork said a manager will review my case; however, they didn’t ask for any details like my ticket number, date of purchase, or even my name. So what case is the manager reviewing? In other words, the company responded to my previous inquiry stating they will review my case so the public could “see” it was being handled, but never contacted me. Even when I sent them a personal message, I have yet to receive a response. The lack of communication is poor customer service.

Original Review: I purchased show tickets in February 2020. The show was for April 2020; due to COVID-19 the show did not occur. I requested a refund and was eventually told after several communications, that the show was postponed. Due to the show being postponed I cannot receive a refund, I can only choose a new date for the show. When asked for the new show dates company stated that the show has been “postponed” a year and a half from the original show date; furthermore, I never received any additional information. For this company to avoid providing a refund for an obviously cancelled show is poor business. This is a clear example of a company trying to take consumer's monies, by using a policy to their advantage.

Postponing a show date beyond a reasonable time so the consumer will eventually forget about the money lost. I still have received no email communication regarding the status of my show tickets. Again the lack of communication and updates proves to me they want their customers to forget they even purchased the tickets.

Original Review: Aug. 9, 2020

I’ve been using TAW for several years and have always had a pleasant experience and received great prices. I had a trip to Orlando for Disney and Universal this summer that was cancelled due to Covid. I called Disney today and was on hold for an hour waiting to see if I could cancel and get a refund. After waiting I was told they couldn’t help me since the tickets were purchased through a third party but I could contact the third party to see if they could help. I contacted TAW and they explained that no refunds would be given due to Disney. It’s disappointing that the park can’t help due to using TAW and I feel like my hands are tied in this situation. May be easier to just book directly with the parks in the future.

Two days later I was informed that unfortunately they were keeping $194.00 dollars of our $660.00 motel fees for penalties. Then I get an E-mail telling me that my remaining refund of $451.00 was coming back as a Credit voucher... What makes them think that I would ever do business with them again... I had to make reservations for two weeks later and was able to get the same room, for the same amount of days for $240.00 dollars cheaper. Also not to mention that when I was advising the CSR (Jamie) of the situation, she hung up on me!! Bad Business!!

Original Review: July 30, 2020

Due to COVID our Disney trip was cancelled. After multiple calls and long waits I was finally offered a refund. Well it's been over a month and still no sight of that refund. The turn around time for refunds is absolutely unacceptable. It should never take this long. And every time I call I get different answers. I will just buy the tickets from Disney from now on since they seem to provide faster customer service.

Original Review: July 28, 2020

I booked my hotel for an event in Las Vegas and I made the hotel choice based on what was refundable if my event got cancelled. My event was cancelled and I called for a refund. The hotel was 100% ok with a refund with no charges, but TicketsatWork is not giving refund all of a sudden??? I was offered a credit, but that credit sitting on a site where you go do things is not helping me in a time when you can't go do things. This feels like they are holding my money hostage. "The money doesn't expire sir"... Dude, if the money expired, you'd have a class actin lawsuit on your hands. Ridiculous!

Original Review: July 27, 2020

Tickets at Work may provide good prices on things, however, tickets for events are not something you want to buy. I purchased tickets for a concert for March 2020, that due to the Pandemic was postponed, I accepted the new date of Oct 2020, it has now been postponed two more times. I know this is unprecedented times And a $300 set of tickets that we cannot use due to the new date can only be credited to a voucher to be used on tickets at work only. Not to mention in a time that everyone is feeling the crunch financially. If bought through the venue or ticket agency, would have been fully refunded with cash. Very poor customer service also, would never use again. Buyer beware!

Out of my 6 family members-I am the ONLY one who isn’t a student, a teacher, or otherwise dictated by school breaks for travel. We have no idea when we will be able to travel as a family again, so I contacted Ticketsatwork to explain and was told that they would submit a refund request from Universal Studios, and if it was approved - the funds would be returned to Ticketsatwork - and then a refund would be issued to me. After waiting A MONTH to call back (they asked me to be patient because of the large number of requests they are receiving and the length of time refunds are taking) - I was told that Universal approved my refund request, but that I had been issued a CREDIT VOUCHER from Ticketsatwork instead of a refund to my credit card used to purchase these tickets early 2020.

At this point, Ticketsatwork is literally HOLDING MY MONEY HOSTAGE. I used them as a 3rd party vendor - and although they act like they cannot refund tickets because their “Business Partners” won’t allow it- Universal has issued them a full refund and they refuse to return those funds to me. I have called and spoken to their Customer Service reps and I keep getting the same spiel - they fall back to their Terms and Conditions about refunds...and how they have the “right to issue Credit vouchers”.

These tickets were purchased before the Global Pandemic decimated travel in the US. I expect all sorts of Companies have had to amend their policies to provide some level of Customer Service during this unprecedented time. Not Ticketsatwork. They have decided to penalize those who tried to save a few bucks by using an Employer “savings” vendor to buy theme park tickets. It’s not worth it. If you buy directly from the Theme Park, they will at least TRY to do the right thing by their customers. Ticketsatwork has $2000 of my money - don’t let them have yours.

Living across the country, rescheduling the trip is not realistic and there are no affiliated parks open locally to offer to another person. Apart from the irresponsibility of Florida theme parks being opened I would hope that after multiple requests the refund would be granted being the current state of our country. There is so no vaccine in sight and it is irresponsible and a disregard to public safety to pressure people to still take part in these types of amusement locations or have someone else go else being at a loss for the ticket cost that no service was received on. I will not be using them in the future.

Original Review: July 23, 2020

I reserved hotel room through them for end of July & cancelled prior to 7/27/20. The room was advertised as refundable. They do not want to credit my visa in the full amount which is almost $800. Instead they told me that as of 6/22/20 they are unable to issue a full refund to my card and that they can give me a credit voucher to use anywhere on their site. This is sneaky and feels illegal. I would not have reserved the room had I known this in advance. Don't ever use them!

Original Review: July 20, 2020

I ordered tickets for me a friend back in January 2020 before the whole Covid issue was even a forethought. Our planned trip date has come and gone four months ago back when California first issued its shelter in orders. I contacted Tickets at Work twice and the first time got no response. The second time around they replied and said that I should either hold on to my tickets or give them away because I would not receive a refund.

The party that I was going with is a single mother out of work because of Covid and needs her money refunded. I on the other hand have had my hours reduced and lost money trying to meet my kids schooling issues. How can a company like this send an email talking about unprecedented global hardships when you aren't even willing to refund money to customers who are more worried about feeding their families and making sure a roof is over their heads then figuring out if they want to go put their family at risk just so they don't lose money on tickets to a park that might not even open again in 2020. Further, they continue to sell tickets to venues that aren't even open but are refusing to refund their customers money. That has scam written all over it. Steer clear of this company. I am going to contact my HR to make sure they know what kind of company they are dealing with and let their employees know not to buy from here.

I contacted TicketsAtWork.com via email and requested an explanation about what they were going to do about the Cincinnati Music Festival being cancelled because Ticketmaster was offering their customers the option of a refund or attending the 2021 concert. TicketsAtWork.com replied with a general email stating that refunds would be processed within 45 days (instead of the normal 30 days) due to so many cancellations being processed. They ended the email by stating that if an event is postponed then they would not be issuing refunds. The Cincinnati Music Festival is an annual concert. The concert is not being postponed if the organizer is allowing the 2020 guests to attend the 2021 concert at the same exact timeframe that they always have the concert. The 2020 concert has been cancelled, not postponed. I waited 45 days and noticed that I still had not received a refund.

Then, I called TicketsAtWork and spoke with Vanessa on July 6, 2020. I told her that I was inquiring about my refund for the cancelled Cincinnati Music Festival. She stated that they had not received any information that the concert had been cancelled or postponed. She said that she would submit a request for a refund and that it would take up to 14 days to get a response. I received an email response from TicketsAtWork on July 19, 2020 in which they indicated that I would not receive a refund because the concert has been postponed to 2021. Pushing off an annual festival for an entire year isn't a postponement, no matter how fervently promoters would like the public to believe it is.

When I purchased the 4 tickets, I agreed to attend the concert on July 24-25, 2020. Once the organizer changed the date, they are not allowed to not provide the option for a refund. The services that I was promised on the date indicated on the ticket are no longer available. The organizer and/or ticket broker does not have the right to keep my money for a service that was not provided as promised. We are also in the middle of a pandemic in which people are losing their life from this infection. No one is guaranteed to make it to July 2021, and it is unfair and unethical to hold my money. TicketsAtWork doesn’t seem to care about this pandemic that we are all experiencing together and the fact that people are facing unimaginable financial hardship.

Even politicians have gotten involved: Two Democratic members of Congress wrote a letter to the Ticketmaster that read, in part, "With Americans weathering the brutal and continuing impacts of this global crisis, your decision to confiscate their money is reprehensible and should be reversed immediately." Ticketmaster then changed their process in the following manner: Beginning May 1, any events that have been rescheduled with new dates will be eligible for refunds. From that point on, refunds will be available for 30 days beginning from the announcement of the rescheduled date.

Along with Ticketmaster, EventBrite began allowing their customers to receive a refund for rescheduled and cancelled concerts if they made the request within a certain timeframe. Also, the hotel room that was booked under a “non-refundable” category was also refunded back to me. Organizations understand that we are in the middle of a pandemic and it is truly unethical to not refund a customer’s money. Job loss is at an all time high because businesses had to close for several weeks.

Original Review: July 18, 2020

During the coronavirus situation this company is refusing to provide refunds on tickets. I wouldn’t buy any tickets from this company ever again. Book directly through the places you are going. It’s not worth saving money when they won’t give your money back during a pandemic. Horrible customer service.

Original Review: July 17, 2020

Hello, I had my concert cancelled due to COVID-19, and I chose to receive my money back in my credit card, used to purchased them. I received a month ago an email saying they were processing my request. Today I received an email saying that I could get my money faster if I choose to use it at their website. I WANT MY MONEY NOW. SHAME ON YOU.

I called today to tickets at work. Rep says same thing email says but also read the previous rep's notes that say I would get a credit!!! She said their dept. Declined the credit!!! She said they sent me an email. They did not!!! I would have been at my hotel if I did receive one just to chill out. Now my hotel is a no show. 07/13-07/15. I called Hampton. Let them know what's going on. They said ticketsatwork has to cancel. That I cannot. They would be happy to work with them. Ticketsatwork keeps saying their client denied allowing me to reschedule or refund me. Completely opposite of what their client told me... Ticketsatwork is just a fraud in my opinion. Waiting on a supervisor call. If it is not resolved I'll take to my HR dept. To advise to cancel connections with them, send BBB report, and leave bad (but accurate) reviews. I am extremely angry with ticketsatwork.