TicketsatWork Reviews

Original Review: April 25, 2021

This company is the most unprofessional and corrupt company I have ever had to deal with in my entire life. I used this company to book a trip to the Bahamas for my girlfriend and I. First off, the booking process was extremely difficult, but after hours we finally got someone on the phone to book the trip. They proceeded to book the completely wrong dates for us, so I called the hotel directly the week before we were going to make sure everything was set, and they let us know our trip had come and past and we were a no show. I did not receive one piece of communication from Tickets at Work asking why were no shows or maybe a final bill receipt. They got their money on the front end and they gave zero regard to make sure the customer was taken care off.

After this, we booked directly through the hotel because Tickets at Work was completely unresponsive we ended up getting a better deal from the hotel after explaining to them our horrible experience with Tickets at Work. We then got a tickets at work supervisor on the phone after hours and he assured us in an email of a full refund back to my AMEX if the hotel would refund them in full. We had the Director of Rooms at the hotel send them a full refund and have email confirmation of the full refund. Once they got their full refund, Tickets at Work proceeded to start with giving me a tickets at work credit for HALF my money... I then told them this was unacceptable so they decided to have half a conscious to refund my AMEX for HALF my money.

Sooo, where did the other half of my money go after Tickets at Work got a FULL refund? You all decide! Maybe the staff went out of my dime! I would never recommend this company to anyone and we know this company has a partnership with Disney. Thankfully I have a close family member that works at Disney, so we are already in the works of getting Disney to cease this partnership immediately!

That money was for my daughter’s gymnastics competition travel and since the event was moved we are unable to book elsewhere without a refund. This is ruining a little girl's chance at competing and you aren’t honoring your agreement set out when I booked. I’ve tried to call customer service and sit on hold for hours with no answer. Not only is this poor business practice but it is absolutely horrible customer service. I will make sure to tell all of the employees of the company I work for not to use your site or book with you due to these shady practices. Tickets at Work needs to make this right!

Surprise, I was refunded a voucher to use in the future! My card information was used because of a website glitch and I am being punished by not receiving a refund. I cannot get anyone to answer my complaint or attempt to fix the issue. It wasn’t like I purchased something and changed my mind days or even hours later. My card was charged because of a problem with their website. Now they are refusing to correct it with a refund! After this situation there is no way I will ever use this site again, why in the world would I want a voucher for the future.

Original Review: April 2, 2021

After being referred by my employer, I booked a car rental through this service for 9 days. It was for a minivan rental and the car rental agency was Avis. I walked through the website and placed the order with a debit card. At no point in the purchase process is there a warning stating this rental vendor requires a credit card. When I arrived to pick up the van, the rental agency wouldn't release it to me because I only have a debit card. They said to contact TicketsatWork and request a refund because I was not eligible for the rental. Since I still needed a car, I used my debit card to rent through Enterprise with no issue.

As I was leaving the Avis counter, I called TicketsatWork to request my refund and gave them the reason supplies by the rental company. The rep kept trying to give me a credit voucher but I finally got through to him that I want the money refunded to the card it was charged from. He said they needed approval from their partner and I would receive an update in 72 hours. He also stated the whole process should be resolved and refunded back within 10 business days.

After 72 hours, I got an email saying there was no update. Same thing after another 2 days. I called and spoke with another rep who said they have to get the money back from the vendor before they can refund my purchase but since we are still within the 10 day period, to sit tight. After the next "72 hours with no response" email, I called Avis directly. Avis states they do not receive payment for a rental reservation until the car is picked up. Since I wasn't allowed the car, they didn't receive payment so they don't know why I haven't been refunded.

When I called TicketsatWork again, the manager still insisted that the partner hasn't paid them so they can't pay me. I told the manager I had spoken with Avis and gave them that info and they say they pay a different partner to pay the rental companies and that is who they are waiting for approval from and the only way to contact this partner, Connexions, was through email, once every 72 hours.

At this point, I am extremely frustrated, out another $730 for the Enterprise rental, and just want my money back. I asked the manager what the next step is because we are now past the 10 business days mark. He said to send an email and the 10 business days mark starts over. I told him this is unacceptable and that, while I would give them an additional 10 business days, once that is done I am opening a claim in small claims court for the original rental price, court fees, and lost wages because each of these calls takes at least an hour.

It is ridiculous that I would even have to take that step and it shouldn't be this hard to refund a customer for a rental under $500 on cost. Just be honest and honor the refund. Word of advice, do not use this service. I have put a complaint in with my employer about this service, as well as the BBB and now here.

Original Review: March 16, 2021

We’ve initiated a complaint through the Better Business Bureau but keep getting the same canned responses after many attempts to obtain a refund. This shows they clearly do not care about their customers and are only interested in hiding behind policies that do not take into account a global pandemic and stealing our money. Worse, they have issued full refunds to credit cards to others in the same situation as us so there is no reason they should discriminate and not issue us a full refund to our credit card. Here are the details of my experience:

I purchased Disneyland tickets through Ticketsatwork on 01/18/2020 totaling $3,545.88 for a planned vacation Summer 2020. Because of the COVID pandemic and closure of Disneyland we would not be able to use our tickets. Several members of our party are high risk for COVID and could not safely use our tickets for the foreseeable future. My wife sent a Refund Request via their website in July 2020 and received a canned response stating all refund requests were subject to approval from their "partners." I called Ticketsatwork on 7/17/20 & 1/14/21 to request a full refund to my credit card. Each time, the rep advised they needed to check with their "partner" before providing a response on whether they could refund. We received email response after email response stating they were unable to issue a refund.

This back and forth has been going on for 8 months now causing me and my family terrible stress and frustration. Every legitimate business we've dealt with during the pandemic has treated us with respect and understanding. Issuing a credit voucher instead of refunding my credit card is dishonest. Suddenly, we received an email 1/24/21 with a voucher for their site we never asked for and cannot use! I called 1/29/21 to insist on a refund, told to wait to hear from a mgr but no further response. Please have a manager contact us and fully refund our credit card as you’ve visibly done for others who purchased Disneyland tickets!

Original Review: Feb. 25, 2021

This company is a sham. They take your money and provide no recourse to get it back. I booked a hotel stay through Ticketsatwork. The company made a mistake on my booking dates. They even owned up to the mistake but gave me no recourse and could not change my dates for the hotel. They would not give me my money back and they could not get my dates changed. They should not be allowed to do business. I am out almost $600 and after 7 phone calls to the company. They will not refund my money and they did not get my booking dates changed. A complete scam. I implore anyone thinking of using this company to absolutely DO NOT. This is a terrible company. They take no responsibility for their own mistakes and actions. I suggest everyone stopped using them and shut them out of business.

Original Review: Feb. 12, 2021

I booked a hotel. Was immediately charged over $600. Due to unforeseen circumstances, I had to cancel. I emailed and got no response. I called and was able to cancel. But was told it will take "up to 90 days" for the charges to be reversed on my credit card. 90 DAYS?!?! 3 whole months?!? Why??? It took them less than 30 seconds to charge me, so why are they holding onto my money for 90 days?!?

Original Review: Feb. 10, 2021

I've had this credit voucher of over $100 since the pandemic started and have not been able to use it. I am not interested in booking hotels or any theme park attractions because we’re in a pandemic and I won’t jeopardize my health during this time. Now that I've been trying to use it to purchase gift cards, it tells me that I cannot use my own credit to buy gift cards. I am really frustrated with this company and do not care to use them ever again.

Original Review: Feb. 2, 2021

Make hotel Reservation Back on December 2020. Cancel and comply with cancellations policy Before due date. I did call them and cancel. After so many emails and few calls still waiting for refund. Always same excuse waiting on hotel, I did not Pay the hotel nothing. I did paid TicketsatWork. It is February and still waiting.

Original Review: Jan. 15, 2021

TicketsAtWork has been involved in shady practices. I booked Hertz rental car for Dec 5 and cancelled it on Dec 3 before time to get full refund. However, even after multiple calls and emails they have been telling that they will refund the money once they receive from Hertz. I finally called and confirmed from Hertz that they never received money for my booking. TicketsAtWork has been lying since Dec 5. They are corrupt, cheaters and unprofessionals. They have been telling that it takes 30 days to refund. It is already 44 days and they have the same excuse. This company should be shut down so they do not rip off customers.

Original: On November 12, 2020, I reserved and prepaid $354.00 for a rental car. When I went to the airport to pick it up, I was told I didn't meet the criteria but could go to another location to pick up a car. Unfortunately, it was closed until 11:00 AM the next day so this wasn't an option. I was given the phone number to Avis customer service to get a refund because I didn't qualify for the rental. When I called, the representative discovered that I used a third party, TicketsatWork, to pay for the rental and therefore, would have to get a refund from them.

I called the customer service number for ticketsatwork but it was a recording stating that all correspondence goes thru email. I emailed them and waited until December 2, 2020 to get a response stating ticketsatwork will not give me a refund. What kind of company takes $354.00, doesn't provide the goods or service, and keeps your money? I will be letting my coworkers know about my experience so they don't have to go thru the same thing. What a shame.

Original Review: Dec. 27, 2020

My family and I are going to Busch Gardens in Tampa next week. I called Tickets At Work to make sure there were no black out dates between Christmas and New Year's as this is when our trip falls. Rick and Michael BOTH told me that there were no black out dates and we would be able to use our tickets next week. They were both asked multiple times. After paying and receiving our tickets, it clearly states blackout dates between Christmas and New Year's. I called the company, which refuses to refund my money even though their representatives were either ignorant of the blackout dates or blatantly lied to get my purchase. HORRIBLE CUSTOMER SERVICE AND UNTRUTHS TOLD TO GET YOU TO PURCHASE! BEWARE!!!

I have asked to be connected to a supervisor in multiple calls and have been denied that by the customer service rep saying all they can do is send an email. The emails have come back denied. I have filed a complaint with the BBB this morning. I don’t want vouchers, a refund is the only acceptable answer. Such a disgusting response from a company who should be taking care of their customers who have been impacted due to COVID related closures.

Original Review: Dec. 21, 2020

I finally received word that a concert was cancelled weeks ago that was supposed to take place in March and reached out to TicketsatWork. They sent an email saying it was cancelled and would issue a refund, it’s been a couple weeks and I still have not been refunded. Why say it but then not send the money??

Original Review: Dec. 21, 2020

Over a year ago I purchased tickets for my daughter. Over $600. Initially they said no refund because it wasn't canceled but postponed. Now it's canceled and they still won't refund after weeks. They just keep giving a run around about 3rd party approval. Every business has 3rd parties but when a refund is due they refund. Not these guys.

I thought OK maybe things will get better and we will be able to use the ticket. But as everyone knows the pandemic did not get better and now Tahoe is Shut Down and the ticket can not be used before 12/2020. I contacted TicketsAtWork again and requested a refund as there is no way to use the ticket because Tahoe is closed and again "We understand Sierra at Tahoe has closed due to concerns related to COVID-19. We highly encourage you to retain your tickets to enjoy this exhilarating experience! Due to early closure, our partner has extended tickets so they may be used through December 20, 2020. Regretfully, we are unable to issue a refund for these tickets." Now how do I use something by December 20, 2020 if the City is Closed??? This company has no compassion and will rob you out of money even if you're dead. It's sad that this company is not willing to help customers out even in a pandemic and would rather rob than do what's right.

Original Review: Dec. 6, 2020

I reached out via phone 2 weeks ago to do a simple cancellation and get a refund. I was told they need to get "approval" and this would take 72 hrs. I hadn't heard anything for two weeks. I called back. They looked into and said the refund was approved but it takes 60 to 90 days to refund me. How does it take that long? This is absolutely ridiculous. First and last time using this. Any discount you get is not nearly worth the hassle.

Original Review: We purchased 4 adult and two children’s 3day Park Hopper with Disney Max Pass in December 2019 through TicketsAtWork. The tickets expire January 12, 2021. Original reservations set for May 2020. Disneyland closed March 2020. Contacted tickets at work they said tickets still valid when reopen. We rescheduled to October 2020. We had to cancel again due to closure. Contacted Tickets at work numerous times. They told us to wait and see what Disneyland policy was. We contacted Disneyland and they said it was up to agent Tickets at work. We requested a refund from Tickets at work. They denied refund and told us to wait on Nov. 13, 2020, Disneyland still closed with no reopening date.

Tickets will expire in less than two months and no refund or help. We were promised a refund was approved by two of their agents. They did not ever approve a refund as promised. We DO NOT recommend Tickets At Work as they don’t stand behind their promises. We stand to lose $2,300 to them when these tickets expire. We can not use them because of COVID pandemic. Tickets at work is not an ethical nor reliable source of entertainment tickets. We can’t say much good about the Disney Company's practices either.

Original Review: Nov. 9, 2020

I have booked reservations for rental cars thru TicketsatWork before and have had no issues until 10/24. I booked a rental car as my car was in the shop thru Budget on their site. Got to the rental location to pick up my car and Budget DOES NOT take Visa Debit cards as payment. I tried to go thru Hertz but they would not rent to me unless I was taking a flight out (rental location was at the airport), so I was stranded.

I called ticketsatwork 3x to try to get my money refunded and spoke with 4 different people (NO FOLLOW THROUGH) and eventually was able to submit a request for refund. I was told it would 72 hours before the request was looked at. What?? 72 hours? Wow! It has now been 3 weeks since my request was taken, I kept receiving emails saying "hey we are really busy, but we will get to your request when we can".. ok?

Today I received an email stating and I quote: "Please note, as Tickets At Work is a third-party facilitating a transaction between you and our partner, we must wait to confirm funds have been received before we can re-issue them to you. Please know these refund times will vary and you will receive regular updates on the status of your refund". Since their partner (Budget) would not take my form of payment they NEVER received the funds, Ticketsatwork did! I will NEVER USE ticketsatwork again. Ever. I am going to discuss with the benefits specialist at my place employment since we use Ticketsatwork as a vendor and see if they can get anywhere with them and maybe find another vendor.

I attempted to modify my dates and I was advised that I would have to pay an additional fee. After speaking to a supervisor, they advised me that they would request for the hotel to modify without charging a fee. I now received an email stating that I cannot receive a refund, I cannot modify the dates and that I basically lost the $250.00 that I spent because I was sick with the coronavirus. If you value your time and money, I would suggest paying more money by purchasing the product directly from the company. For someone who has worked in customer service for over 7 years, this is absolutely the worst.

I understand that they are a third party and that refunds are difficult to do but what is so bad about extending the expiration date the same amount of months that the park has been closed? Also they keep telling me that these tickets are considered gate ready and we could transfer them to another party. How in the world would this “other party” use them if the park isn’t even opened?! Ridiculous. I will just go through Disney or a travel agent for my tickets from now on.

Original Review: I had purchased tickets to Disney and Seaworld. I requested refunds for both due to Covid and my compromised immune system. My Disney tickets were refunded in the form of a credit voucher that I can use on the tickets at work website, which is fine with me because I can use this towards the purchase of gift cards. However, they declined my refund request for Seaworld stating I have 1 year to use them from date of purchase. Given the fact that I'm immunocompromised, I do not intend to visit Seaworld or fly on a plane anytime soon. When I first made the refund request I asked them if they wanted me to provide them with proof of my medical condition but they insisted they believed me. Now I'm left trying to decide which email from my surgeon or infectious disease doctor I need to forward to them so that they'll believe me and reconsider my refund request. This is very frustrating.

Original Review: I booked a hotel through Tickets at Work. The rate was advertised as fully refundable up until the day before check-in. I knew I was still doing some shopping around, so I only booked the room because I knew I could cancel. I found a better rate later that same day, so I called to cancel. What a nightmare! The "fully refundable" rate required special approval to cancel. This was not disclosed anywhere! Eventually the customer service rep offered me credit rather than a refund. Again, this policy was never disclosed when I was booking my "fully refundable" rate. After 10 minutes of negotiation, she got me a full refund back to my credit card that would take 3 days for approval.

After 10 days, I hadn't heard anything or seen a refund. I called back only to be told that my refund would take 60 days! Not the 3 days I had previously been told. I will never use Tickets at Work again. Their deceptive practices are simply unethical. And to top it off, it wasn't even a good rate! That's why I wanted to cancel in the first place, because booking directly through Marriott was 10% cheaper.

Original Review: Oct. 19, 2020

I booked a rental car through this company for a trip I had planned in July 2020. COVID-19 cases were increasing in the area I was traveling to, and due to travel restrictions, I decided to cancel my trip. I called Hertz to cancel my reservation and they were granting full refunds due to COVID-19. I was told since I had booked through a third party vendor, TicketsatWork, that I would receive my refund through them.

I reached out to TicketsatWork numerous times regarding my cancellation and had to keep following up on my request as I received NO responses from the company. Finally after a month, I received a response stating they were reviewing my request and Hertz was granting refunds on a case-by-case basis. I explained I had already contacted Hertz and was told they were offering a full refund, but this did nothing to expedite my refund request. I even requested the case number they had with Hertz so that I could contact Hertz myself and expedite the request since I already had confirmation this was being refunded.

Almost TWO months after cancelling my reservation and having to follow up multiple times with TicketsatWork I received an email with a voucher for the amount paid. I went to the website to see what I could redeem the voucher for, and the only available options are for travel. Which until there is a vaccine, I will be not be doing any time soon. I have reached out again multiple times requesting a refund from TicketsatWork instead of the voucher. I have received NO response from the company. I have used TicketsatWork for years but I will not be doing so moving forward.

Original Review: Oct. 15, 2020

We bought Disneyland Tickets in February 2020 for our trip in April 2020. Disneyland closed due to COVID and we weren't able to make our trip. Disneyland is still closed and we can't use the tickets. I've contacted TicketsatWork several times and I can only get a copy and pasted answer that they are not giving refunds. This is ridiculous, as the tickets are unusable. Disneyland is refunding tickets, so I don't buy that Disneyland isn't allowing Ticketsatwork to refund the tickets. This is a disgusting response by a company during a pandemic. I will not be using them in the future.

Original Review: Oct. 14, 2020

Tickets were bought as an adoption present for my two boys in November of 2019. Disneyland 4 day park hopper with max pass. One child (age 5 at the time) and one adult (age 10 at the time) we setup a trip to celebrate our new family for May 2020 since the boys have school. Then the pandemic hit. Bummer but okay. We pushed it back until Sept. Okay California still won’t open theme parks. Tickets expire January 12, 2021! We tried for a refund. No refund! We asked if we could switch to Disney World with the money spent as a credit. Nope! All sales final! This company is awful! Buyer beware! Obviously it isn’t their fault a pandemic hit but how can they take our money and leave us without options? We tried going through Disney and they said we had to go through who we bought them from! That will be our last Tickets at Work purchase EVER! Please learn from my mistake. $840 down the drain!

Original Review: Oct. 14, 2020

I purchased a hotel stay in Vegas for our plan vacation this November last night at 7pm Central Time completing the transaction money removed from account within seconds received a email stating our reservation could not be honored. I was confused. Tried calling the number provided and nothing but, "Pls submit your request or issue online due to COVID." Called the hotel. They stated they never received a request or reservations on my behalf. So I now feel this is a scam 3rd party my butt. I work for the City of Houston which promoted this program as a discount to our employees. I will write a letter about my experience to HR and ask other coworkers about their experience using this company. Buyer Beware...

Original Review: Oct. 12, 2020

It really is not worth getting your tickets from this company. The discount isn't even that great, cost just as much as Stubhub or the like. I used them to purchase tickets to a football event that was cancelled at the beginning of June due to the Pandemic. I called them and requested a refund. They told me that it had to be officially cancelled by the "eventholder" even though the entire organization of the Big Ten said all events had been canceled and if they played football it would be conference only. I called the Sporting events office and they said they already refunded the money but since Tickets At Work was not an authorized dealer of their tickets they could not help me. Fast forward 4 months and I have yet to receive my refund. They keep giving me conflicting information and will not refund me my money. DO NOT BUY TICKETS FROM TICKETSATWORK.

I reached out to TicketsatWork numerous times regarding the wildfires in the area and the need to cancel my two hotel bookings. I was told each time they were “looking into my concerns” and would get back to me. I even explained I had already contacted the hotels in question but this did nothing to expedite my refund request. All said and done, I received what appeared to be an automated email notifying me that my cancellation/refund request was being denied. This was truly shocking as the hotels were granting refunds to all guests who directly booked through them given the nature of the wildfires in the area. I have used TicketsatWork for years but I will not be doing so moving forward.

Original Review: Sept. 22, 2020

I bought 4 Cedar parks tickets, with the season opening deal. Unfortunately within weeks of purchasing these, COVID struck. First, Cedar Parks Great America delayed their reopening (as though totally should have!). However, to this day, they have not reopened. While I 100% agree that it is fair for them to remain closed, I feel they should refund tickets. Cedar Parks offered to refund my tickets yet TicketsatWork will not. I have reached out several times now, only to be told that my tickets are extended through next year. This would be helpful, if I were going to be in California next year, but I'm not. I have no way of returning these tickets, gifting them or redeeming them.

I feel incredibly bothered because when I asked to be escalated (which is not something I would typically do) I was just completely ignored by TicketsatWork. I understand the typical refund policy, but how can they morally collect money on a service that won't be provided, during a pandemic? And without even courtesy responses? It shows how little they value my money and my business.

Original Review: Sept. 21, 2020

I highly recommend you avoid this company and purchase tickets elsewhere. It is not worth the trouble for the minimal discount you get (if any). I purchased Disneyland tickets for my family in February 2020 for a trip at the end of March. The park shut down due to the pandemic, so I wasn't able to use my tickets. The park is still closed with no foreseeable opening. I contacted the customer service department and was simply told they don't issue refunds. When asked why and for more information, I was ignored. I spent a considerable amount of money on these tickets that could have been used on many other necessities during this pandemic. I was able to receive full refunds for my hotel reservation and airline tickets, but TicketsAtWork will not work with me. Really shows what type of company it is.

Original Review: PSA--- > Protect yourself and buy directly from the provider never through TAW. My Lesson is this... We purchased 8 2 day All Day Dine tickets to Seaworld and Busch Gardens through TicketsatWork, total cost was $1100+. We had flight, and hotel booked for our family of 8 for August 2020 and due to Covid-19 flare up in Florida, kids have medical conditions we are not risking going.

No problems canceling the hotel, No Problems cancelling the FIight! But TAW would not cancel our tickets, or issue a refund, stating they are non-refundable, non-transferable, etc. Not even during a COVID-19 crisis in Florida and not even when Sea World said they would cancel them, HAD WE BOUGHT THEM THROUGH SEAWORLD. We will not be able to make it back to be able to use the tickets, so I guess we are just out a $1100+. Feel like everyone else in the travel industry is doing the right thing, except TAW. That's just wrong in my opinion, but I guess I learned my lesson and will never buy through them again.

Tickets at work is also trying to give the one day back with a voucher for something on their site or discounts to sams club or car rental. I am not interested in anything else they have to offer, I just want MY FULL REFUND! I will be reporting them to the BBB, plus I’m disputing the charges with my bank! I would never recommend tickets at work to fellow employees or anyone else for that matter. My daughter in law has used under my account for a variety of things and she won’t be using anymore due to this!

I’m tired of being jerked around with the promises of call back and being told they are trying to reach their partners to see if they can cancel. Because I was unable to reach someone by phone 32 hours and then again 25 hours to their cancellation policy, I contact the hotel we were supposed to stay and the lady I spoke with told me that although she wasn’t supposed to cancel because I was using a third party, she’s so it anyway. The phone agents at tickets at work will say anything to get you off the phone. I’d advise, DO Not BOOK ANY HOTEL STAYS THROUGH THIS SITE! There’s no savings here, it’s a scam! Again disputing with my bank and reporting to BBB! They robbed me of $508. I’d give them ZERO STARS, but they prompt to give at least one. I will never use tickets at work EVER AGAIN! Plus my company is a very large company across the USA. I am very good friends with the CEO and I will be reaching out to him to advise!

Original Review: Sept. 5, 2020

Purchased Disneyland Park Hopper Tickets in December 2019 for our trip in March 2020. Just prior to our trip, Disneyland shut down for COVID and has yet to reopen. We have contacted Tickets At Work 3 times and have no resolution except for request for refund denied. Disneyland did right by all their guests and fully refunded tickets/trips that have been cancelled due to COVID. However TicketsatWork continues to hold my money hostage, provide no refund. I have asked to be connected to a supervisor in multiple calls and have been denied that by the customer service rep saying all they can do is send an email. The emails have come back denied. I have filed a complaint with the BBB this morning. I don’t want vouchers, a refund is the only acceptable answer. Such a disgusting response from a company who should be taking care of their customers who have been impacted due to COVID related closures.

This is unacceptable. I was able to get refund on my flight, hotel, rental car & even my Go LA passes through TicketsatWork, but not Disneyland! Disneyland hasn't even been open for months now. I shouldn't have to pay for something I'm not going to use. I've ordered many tickets through them in the past, but never again. I get emails form them saying they are willing to work with their customers throughout this tough time, doesn't seem like it to me. It's been a terrible year. My father died, my wife lost her job & now I can't even get my money back for these tickets. Please do not order anything from this company as they are not consumer friendly.

Original Review: Aug. 21, 2020

I reached out two months prior to my reservation and I am still awaiting a resolution. I booked a hotel room back on March 4th for the end of August and I am not comfortable traveling. Their customer support has no sense of urgency or empathy and I am getting very upset about this. I would not recommend this company to any of my coworkers.

Original Review: Aug. 13, 2020

I purchased tickets for Orlando back in May and due to covid I don’t feel safe going and I want a refund in which I should get due to the circumstances which is out of my control, they wanna issue me a credit for all that money in spent and you can’t use it in gift cards and considering I’m not going anywhere anytime soon, I can’t use my credit for anything that’s on they site.. They don’t offer customers good options to use they credit on.. This sucks and I’m extremely upset and I want my money back.. I’m definitely reporting this to Better Business Bureau.. Ask about they refund policy before buying anything on here people!

Original Review: Aug. 13, 2020

I ordered a set of tickets to Discovery Cove, Sea World, Aquatica in Orlando Florida from Tickets at Work for this upcoming November. It was cheaper to purchase from Tickets of Work than from Discovery Cove direct. The savings was around $100 for 6 tickets. I will never make the mistake of ordering from them again to save money. I purchased the tickets months before our travel dates. After purchasing Discovery Cove ran a 40% off sale that Tickets at work was also offering on their website. The promotional purchase period ran for over 10 days. The savings from the price I paid to the promotional price was over $500. I called Tickets at Work twice to see if they could adjust the price I paid. I was told they were unable to help me both times I called, and that Discovery Cove was all sales final and would not allow the tickets to be refunded and repurchased at the discounted price.

After hearing it wasn’t possible from two Tickets at Work customer service reps I called Discovery Cove to see if something could be done. Well, upon talking to Discovery Cove’s customer service department I found out that the information I received from Tickets at Work was untrue. They explained that Tickets at Work could cancel the tickets on my behalf as long as it was 30 days in advance with a full refund and then repurchase at the current promotional price. I promptly called Tickets at Work back and the representative I spoke with was going to work with a supervisor. It was suggested that if I changed my ticket dates they would possibly be able to secure the promotional pricing for me. They changed my dates, did not offer any refund, and have not returned my calls requesting to speak with a manager or my emails making the same request.

I have been working with Tickets at Work over many phone calls and emails for over a week and have received less than satisfactory results. I find it appalling that their company would not help when the price difference is over $500. This is a difficult time for the travel industry as well as for families like mine. They have the ability to help and are opting not to. That is not a way to earn repeat business. They are taking advantage of consumers during a pandemic when things are already unsettling.

Original Review: Aug. 10, 2020

I purchased what I thought was season passes for Six Flags. After I called six flags to set up my reservation, six flags told me they were only single day tickets. I called TicketsatWork right back, which was all in the same day might I add. They said that they need to reach out to six flags to get me a refund, but I bought my tickets through tickets at works which didn't make sense. I had to wait almost two weeks and finally they sent me the email that I have received my refund but inform of a credit.

I called tickets at work and told them that because the ticket were bought in error and that their rep told me that they were season tickets that they should give me a refund back to my method of payment. They told me that their policy has changed two months ago that they are no longer giving cash refunds only credit. I have been a member for a few years and no emails was sent to reflect this new policy. So tickets at works are forcing me to use their services for which I don't want to use anymore. Lastly their management is the worst. They don't know how to talk to people nor return phone calls. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND I SUGGEST YOU DO NOT.

The current issue is TicketsatWork said a manager will review my case; however, they didn’t ask for any details like my ticket number, date of purchase, or even my name. So what case is the manager reviewing? In other words, the company responded to my previous inquiry stating they will review my case so the public could “see” it was being handled, but never contacted me. Even when I sent them a personal message, I have yet to receive a response. The lack of communication is poor customer service.

Original Review: I purchased show tickets in February 2020. The show was for April 2020; due to COVID-19 the show did not occur. I requested a refund and was eventually told after several communications, that the show was postponed. Due to the show being postponed I cannot receive a refund, I can only choose a new date for the show. When asked for the new show dates company stated that the show has been “postponed” a year and a half from the original show date; furthermore, I never received any additional information. For this company to avoid providing a refund for an obviously cancelled show is poor business. This is a clear example of a company trying to take consumer's monies, by using a policy to their advantage.

Postponing a show date beyond a reasonable time so the consumer will eventually forget about the money lost. I still have received no email communication regarding the status of my show tickets. Again the lack of communication and updates proves to me they want their customers to forget they even purchased the tickets.

Original Review: Aug. 9, 2020

I’ve been using TAW for several years and have always had a pleasant experience and received great prices. I had a trip to Orlando for Disney and Universal this summer that was cancelled due to Covid. I called Disney today and was on hold for an hour waiting to see if I could cancel and get a refund. After waiting I was told they couldn’t help me since the tickets were purchased through a third party but I could contact the third party to see if they could help. I contacted TAW and they explained that no refunds would be given due to Disney. It’s disappointing that the park can’t help due to using TAW and I feel like my hands are tied in this situation. May be easier to just book directly with the parks in the future.

Two days later I was informed that unfortunately they were keeping $194.00 dollars of our $660.00 motel fees for penalties. Then I get an E-mail telling me that my remaining refund of $451.00 was coming back as a Credit voucher... What makes them think that I would ever do business with them again... I had to make reservations for two weeks later and was able to get the same room, for the same amount of days for $240.00 dollars cheaper. Also not to mention that when I was advising the CSR (Jamie) of the situation, she hung up on me!! Bad Business!!

Original Review: July 30, 2020

Due to COVID our Disney trip was cancelled. After multiple calls and long waits I was finally offered a refund. Well it's been over a month and still no sight of that refund. The turn around time for refunds is absolutely unacceptable. It should never take this long. And every time I call I get different answers. I will just buy the tickets from Disney from now on since they seem to provide faster customer service.

Original Review: July 28, 2020

I booked my hotel for an event in Las Vegas and I made the hotel choice based on what was refundable if my event got cancelled. My event was cancelled and I called for a refund. The hotel was 100% ok with a refund with no charges, but TicketsatWork is not giving refund all of a sudden??? I was offered a credit, but that credit sitting on a site where you go do things is not helping me in a time when you can't go do things. This feels like they are holding my money hostage. "The money doesn't expire sir"... Dude, if the money expired, you'd have a class actin lawsuit on your hands. Ridiculous!

Original Review: July 27, 2020

Tickets at Work may provide good prices on things, however, tickets for events are not something you want to buy. I purchased tickets for a concert for March 2020, that due to the Pandemic was postponed, I accepted the new date of Oct 2020, it has now been postponed two more times. I know this is unprecedented times And a $300 set of tickets that we cannot use due to the new date can only be credited to a voucher to be used on tickets at work only. Not to mention in a time that everyone is feeling the crunch financially. If bought through the venue or ticket agency, would have been fully refunded with cash. Very poor customer service also, would never use again. Buyer beware!

Out of my 6 family members-I am the ONLY one who isn’t a student, a teacher, or otherwise dictated by school breaks for travel. We have no idea when we will be able to travel as a family again, so I contacted Ticketsatwork to explain and was told that they would submit a refund request from Universal Studios, and if it was approved - the funds would be returned to Ticketsatwork - and then a refund would be issued to me. After waiting A MONTH to call back (they asked me to be patient because of the large number of requests they are receiving and the length of time refunds are taking) - I was told that Universal approved my refund request, but that I had been issued a CREDIT VOUCHER from Ticketsatwork instead of a refund to my credit card used to purchase these tickets early 2020.

At this point, Ticketsatwork is literally HOLDING MY MONEY HOSTAGE. I used them as a 3rd party vendor - and although they act like they cannot refund tickets because their “Business Partners” won’t allow it- Universal has issued them a full refund and they refuse to return those funds to me. I have called and spoken to their Customer Service reps and I keep getting the same spiel - they fall back to their Terms and Conditions about refunds...and how they have the “right to issue Credit vouchers”.

These tickets were purchased before the Global Pandemic decimated travel in the US. I expect all sorts of Companies have had to amend their policies to provide some level of Customer Service during this unprecedented time. Not Ticketsatwork. They have decided to penalize those who tried to save a few bucks by using an Employer “savings” vendor to buy theme park tickets. It’s not worth it. If you buy directly from the Theme Park, they will at least TRY to do the right thing by their customers. Ticketsatwork has $2000 of my money - don’t let them have yours.

Living across the country, rescheduling the trip is not realistic and there are no affiliated parks open locally to offer to another person. Apart from the irresponsibility of Florida theme parks being opened I would hope that after multiple requests the refund would be granted being the current state of our country. There is so no vaccine in sight and it is irresponsible and a disregard to public safety to pressure people to still take part in these types of amusement locations or have someone else go else being at a loss for the ticket cost that no service was received on. I will not be using them in the future.

Original Review: July 23, 2020

I reserved hotel room through them for end of July & cancelled prior to 7/27/20. The room was advertised as refundable. They do not want to credit my visa in the full amount which is almost $800. Instead they told me that as of 6/22/20 they are unable to issue a full refund to my card and that they can give me a credit voucher to use anywhere on their site. This is sneaky and feels illegal. I would not have reserved the room had I known this in advance. Don't ever use them!

Original Review: July 20, 2020

I ordered tickets for me a friend back in January 2020 before the whole Covid issue was even a forethought. Our planned trip date has come and gone four months ago back when California first issued its shelter in orders. I contacted Tickets at Work twice and the first time got no response. The second time around they replied and said that I should either hold on to my tickets or give them away because I would not receive a refund.

The party that I was going with is a single mother out of work because of Covid and needs her money refunded. I on the other hand have had my hours reduced and lost money trying to meet my kids schooling issues. How can a company like this send an email talking about unprecedented global hardships when you aren't even willing to refund money to customers who are more worried about feeding their families and making sure a roof is over their heads then figuring out if they want to go put their family at risk just so they don't lose money on tickets to a park that might not even open again in 2020. Further, they continue to sell tickets to venues that aren't even open but are refusing to refund their customers money. That has scam written all over it. Steer clear of this company. I am going to contact my HR to make sure they know what kind of company they are dealing with and let their employees know not to buy from here.

I contacted TicketsAtWork.com via email and requested an explanation about what they were going to do about the Cincinnati Music Festival being cancelled because Ticketmaster was offering their customers the option of a refund or attending the 2021 concert. TicketsAtWork.com replied with a general email stating that refunds would be processed within 45 days (instead of the normal 30 days) due to so many cancellations being processed. They ended the email by stating that if an event is postponed then they would not be issuing refunds. The Cincinnati Music Festival is an annual concert. The concert is not being postponed if the organizer is allowing the 2020 guests to attend the 2021 concert at the same exact timeframe that they always have the concert. The 2020 concert has been cancelled, not postponed. I waited 45 days and noticed that I still had not received a refund.

Then, I called TicketsAtWork and spoke with Vanessa on July 6, 2020. I told her that I was inquiring about my refund for the cancelled Cincinnati Music Festival. She stated that they had not received any information that the concert had been cancelled or postponed. She said that she would submit a request for a refund and that it would take up to 14 days to get a response. I received an email response from TicketsAtWork on July 19, 2020 in which they indicated that I would not receive a refund because the concert has been postponed to 2021. Pushing off an annual festival for an entire year isn't a postponement, no matter how fervently promoters would like the public to believe it is.

When I purchased the 4 tickets, I agreed to attend the concert on July 24-25, 2020. Once the organizer changed the date, they are not allowed to not provide the option for a refund. The services that I was promised on the date indicated on the ticket are no longer available. The organizer and/or ticket broker does not have the right to keep my money for a service that was not provided as promised. We are also in the middle of a pandemic in which people are losing their life from this infection. No one is guaranteed to make it to July 2021, and it is unfair and unethical to hold my money. TicketsAtWork doesn’t seem to care about this pandemic that we are all experiencing together and the fact that people are facing unimaginable financial hardship.

Even politicians have gotten involved: Two Democratic members of Congress wrote a letter to the Ticketmaster that read, in part, "With Americans weathering the brutal and continuing impacts of this global crisis, your decision to confiscate their money is reprehensible and should be reversed immediately." Ticketmaster then changed their process in the following manner: Beginning May 1, any events that have been rescheduled with new dates will be eligible for refunds. From that point on, refunds will be available for 30 days beginning from the announcement of the rescheduled date.

Along with Ticketmaster, EventBrite began allowing their customers to receive a refund for rescheduled and cancelled concerts if they made the request within a certain timeframe. Also, the hotel room that was booked under a “non-refundable” category was also refunded back to me. Organizations understand that we are in the middle of a pandemic and it is truly unethical to not refund a customer’s money. Job loss is at an all time high because businesses had to close for several weeks.

Original Review: July 18, 2020

During the coronavirus situation this company is refusing to provide refunds on tickets. I wouldn’t buy any tickets from this company ever again. Book directly through the places you are going. It’s not worth saving money when they won’t give your money back during a pandemic. Horrible customer service.

Original Review: July 17, 2020

Hello, I had my concert cancelled due to COVID-19, and I chose to receive my money back in my credit card, used to purchased them. I received a month ago an email saying they were processing my request. Today I received an email saying that I could get my money faster if I choose to use it at their website. I WANT MY MONEY NOW. SHAME ON YOU.

I called today to tickets at work. Rep says same thing email says but also read the previous rep's notes that say I would get a credit!!! She said their dept. Declined the credit!!! She said they sent me an email. They did not!!! I would have been at my hotel if I did receive one just to chill out. Now my hotel is a no show. 07/13-07/15. I called Hampton. Let them know what's going on. They said ticketsatwork has to cancel. That I cannot. They would be happy to work with them. Ticketsatwork keeps saying their client denied allowing me to reschedule or refund me. Completely opposite of what their client told me... Ticketsatwork is just a fraud in my opinion. Waiting on a supervisor call. If it is not resolved I'll take to my HR dept. To advise to cancel connections with them, send BBB report, and leave bad (but accurate) reviews. I am extremely angry with ticketsatwork.

Original Review: July 16, 2020

Beginnings of the year 2020 I purchased tickets (2) for Disney afterhours through TicketsatWork for May 25th 2020. Due to the pandemic and unfortunate circumstances of the world, Disney canceled all after hours events and confirmed in all their platforms that money for those type of tickets was going to be refunded. After weeks of not getting the money back I reached out to Disney thinking that the problem was on their end and I was told that they refunded everything/gave the credit back if it was a third party and that my money was on ticketsatwork end. I then called ticketsatwork and was told that they had to summit a request for the refund... Then waited for about a week when I was told it should only take about 72 hours but I wanted to give them a chance, I called back after the week just for them to tell me that they have to submit the request again because the first one was submitted the wrong way...

I then waited another week to call which brought me to today's date 07/16/20. I call ticketsatwork and was told that they couldn't do anything because I had linked my tickets to my disney experience app (stupid excuse) that I had to call disney once again to get the refund. I then call disney for the 100th time to ask and was told once again, "You paid the third party. You need to contact them." Yes! I called ticketsatwork again and NOW was given a different story. The girl who helped me basically said, "WE CAN'T GIVE YOU YOUR MONEY BACK BUT YOU CAN USE THE TICKETS FROM NOW UNTIL A CERTAIN DATE IN 2020."

I called disney again to confirm that there is no such a thing when it comes to special event tickets. I can completely say that I have been robbed $200 & something dollars that I paid and have records of by ticketsatwork. This has been a terrible. It makes me so upset that after everything we have been through this year companies like this one are dealing with customers this way and just taking their money... unbelievable! I'm heart broken and with 200 & something less in my pocket.

Original Review: July 15, 2020

I purchase two 4 days pass Disneyland tickets back in Feb 2020 before lockdown, ticket exp in Jan 2021. Hope things will get better, until Canada announce the border will not be open until next years or longer. I call in and they told me there is no refund and no extensions for the exp date! I need to wait 2 weeks for a email to see if they can do anything! This is ridiculous. This is my first time and last time using TicketsatWork.

Original Review: July 12, 2020

I have been completely disappointed with the way the refunds have been handled with these NBA tickets. I cannot get anyone directly whether I call or chat. I got an email offering me a voucher for instead of my refund. Then today I get another email saying a refund won't be issued. I demand my money back for these cancelled games and no voucher will do. The country is going through a pandemic so what would I need tickets for right now. I will not be using TicketsatWork again.

Original Review: July 10, 2020

I purchased Disney Park Hoppers and Universal Tickets in early March before these parks were shut down. Once all of the cancellations started (fireworks, parades, Halloween party, dinner shows, etc), it was not feasible for my group to take the trip. I was advised by TAW that it was approved for me to get a refund for these tickets. That was on 6/23/20. The conversation on that day was sketchy and I was unsure whether the refund would happen or not. The person I talked to did not sound confident in her answers, kept placing me on hold and was vague in explaining the process.

I called back on 6/29/20 and asked if I could have some sort of verification that the refund was processing. I was sent an email dated 6/29/20 that my request was approved. So, was it approved on the 23rd or 29th? Is this even approved or did they just send an email to appease me? I have left messages with no return call since I don't even receive updates that this is being worked on. I don't feel confident at all that they are processing this request and will be sure to advise my employer of the service provided by this company. I have had no other issues with cancelling anything else related to this trip (AirBNB, flight, car, etc). This was my first time purchasing discounted tickets and will definitely never do so again.

Meanwhile, The Cosmopolitan IS offering refunds for customers who booked directly with them. I was told that a supervisor would contact me the next day to try and resolve this, but by this evening no one had called so I called them back instead. I was finally able to speak to a supervisor, but they are still refusing to issue a refund back to the original payment method. I was also told that the voucher "refund" was only recently implemented, but was not at the time I purchased the tickets. This company is not trustworthy. It doesn't seem like they're very interested in retaining customers, only the initial money they can make off of them. Issuing a voucher forces me to spend my money with this company, which I will not be using again after this experience. Going forward, I will book directly with the hotel or use a more reputable company.

Original Review: I purchase tickets for the Sea Hear Now Festival in Asbury Park, NJ through Ticketsatwork.com in March right before the COVID pandemic. This festival has since been postponed from September 2020 to September 2021 due to COVID restrictions/precautions. I am unable to attend the dates for next year and when I contacted Ticketsatwork they refused to issue a refund stating that the event is set to take place at a later date and the tickets are still valid.

I explained that Sea Hear Now is issuing refunds to fans who purchased tickets through them directly and are unable to attend the new dates, but they still will not refund my money. I reached out to Sea Hear Now to let them know what a disgrace this is and they state they are not even familiar with this company and therefore cannot be of any assistance. It's a shame that TicketsatWork is taking advantage of this global pandemic to profit for themselves. I will never purchase anything through their site again and I will spread the word to everyone possible.

Original Review: July 3, 2020

First off, I am an essential front-line worker at 2 local hospitals. I am a Respiratory Therapist and I have been on the front-line during this whole pandemic. My family and I were hoping that this pandemic would ease up so in April of 2020, we decided that we would go on vacation to Florida and take the family to Universal. I have used Tickets at Work in the past and absolutely loved the discounts, so I thought that I would try again. I spent a great deal on 6 adult and 3 children's tickets.

Well when the pandemic picked up again and Florida became a "hotspot", we decided best to cancel our trip. I have 2 children who have asthma and this would not be in their best interest for their health. So I called Tickets At Work to request a refund due to underlying circumstances. I sat on hold for the better part of an hour and was told no several times, I escalated the call and the person I spoke to was very rude and unprofessional making me feel unimportant and that my family's health and welfare was of no concern to them; and that all they care about is their profit and their bottom line with no concern about their customer's needs or concerns.

Original Review: TicketsatWork sounds great but it is NOT worth it. I have been trying constantly for 3 months to get reimbursed for Disney tickets. Covid made Disney close and therefore my tickets were unusable! Emails get generic responses and phone calls get you 50 min holds and then the cust svc rep hangs up on you! AWESOME! Avoid the headache and just buy direct from the vendor! This is a nightmare! And not only my nightmare but 5 of my other family members that bought tickets as well! Horrible.

Original Review: June 28, 2020

We booked a hotel stay, ensuring we picked a refundable room type as there were questions on whether we’d be able to travel at that time. 5 days prior to the deadline to cancel, we reached out through the form on their website, requesting a cancellation and refund per the booking. Ticketsatwork issued a “voucher” rather than a refund. I called to have a refund issued as I requested but was told that I “have already accepted the voucher”. The representative stated they would submit a request for the voucher to be cancelled and a refund to be issued but that vouchers aren’t able to be cancelled once accepted (which I never did). I was told I would hear back within 24 hours. At this point, I’m done with website. I would recommend they be avoided at all costs.

Original Review: June 28, 2020

The amount of savings I received on Walt Disney World annual passes was not worth giving up Disney customer service. I bought a total of 3 passes in February, after 4 cancelled trips I can’t get a refund. WDW has changed the policy to offer full refunds, but since I purchased through Tickets At Work I was referred back to them. Even with Covid 19, I received an email reply that the passes are non refundable. I am out over $3000, and it’s disgusting. I understand policies, but WDW is CLOSED and we are traveling from NJ. I was even willing to take credit or a different ticket. It’s unreal that this company cannot refund tickets during a pandemic. Next time, buy direct! I’ve learned my lesson.

Original Review: June 25, 2020

Tickets at Work has a no refund, no exchange policy. For an event where you know nothing will keep you from attending, this company offers fair pricing. During a worldwide pandemic, where events can not proceed as planned, it appears this company is focused on keeping people's money instead of helping their customer get funds refunded. Bottom line, when times get tough, through no fault of anyone, true colors start to show. Unfortunately, I feel TAW is focused on money and not overly concerned of the well being of the ticket holder. I am not happy. Think twice before dealing with this company.

Original Review: June 25, 2020

I bought my Disneyland tickets on Feb 12. Clearly, this was before covid shut Disneyland down. The expiration date on my tickets say Jan 12 2021. We were supposed to go for spring break and then thought we could try for the summer. With today's announcement, there's no way we'll be going on this trip of a lifetime if there's no parades, no fireworks for my kids now in the summer. I was even thinking of going around the holidays but with this reservation system going to be in place trying to get the school holiday days (like everyone else) makes me too stressed out. I don't want a refund. I don't want my money back. I just want my ticket expiration date to be extended.

My issue is TicketsatWork told me if I had bought the tickets on Feb 21 or later the tickets would of been good till 2022. Really? I missed a whole additional year by 11 days? The fact that they won't extend my expiration date is quite frankly BS. Had I of known at the time of buying the tickets, I would of waited the 11 days. We weren't going till April anyway. I would not recommend TicketsAtWork due to their unfriendliness, lack of communicating as to how they came up with Feb 21st and how that impacts people who bought tickets in the beginning of 2020 thinking they were going months later. You'd think I'm asking for my money back. I just want my expiration date to be pushed out like everyone else who bought tickets 11 days after me.

Original Review: June 24, 2020

I purchased 9 Discovery Cove Tickets in Dec 2019 as Christmas gift. Our reservations were for June 7. I began requesting a refund due to COVID19 in April. My reservation was for 6/7/20. It is now 6/24/20 and I still have not received my refund. They continuously tell me their back office is working on it and they are waiting on a response from their partner (Discovery Cove). I finally decided to call Discovery Cove and they tell me that have not notes or information requesting a refund on my tickets. I have allowed plenty of time for resolution and I now have no choice but to contact the Better Business Bureau and an attorney. Buyer beware.

Original Review: June 24, 2020

I am saddened to not recommend Tickets at Work. I've used this service for the last 4 years. It was a good service when it came to me buying show tickets, booking hotels etc., But when it came to getting a refund, getting a hold of them became impossible. I sent an email about getting my money back for a hotel I booked about 10 months ago. Due to the covid situation the hotel on Vegas is closed and is forecasted to be closed the days I booked.

The only email I received from them was one that said they would gladly refund me my money but I would have to pay the cancellation fee. I then replied with an email asking if even though I had no control over the pandemic, even though the hotel isn't open, and when I booked the hotel certain amenities and restaurants would be offered but are not because of closures I still had to pay cancellation fees. The hotel isn't even open plus the whole landscape changed. I wanted to know if it's still on me to eat up the cost. No response. It's been about a month and I've sent them numerous emails and no response. I think it's disrespectful and wrong. Don't think I'll be using this service ever again.

Original Review: June 22, 2020

"Event Cancellation, Postponement, and other Event Changes.

Should an event be cancelled (and not rescheduled), or should a contingent event (e.g., a playoff game) not occur, you will receive a full refund (including any Preferred Access Ticket Fees) for your purchase." TAW emails me every 5-10 days and tells me that they are working on getting my refund, and that I don't need to reach out to them. Well, OK, just refund me $$$ already. It's gotten to the point where I have contacted my senator because this lengthy waiting time is just ludicrous. Don't use TicketsAtWork. It's that simple. Go directly through the venue if it's at all possible.

Original Review: June 16, 2020

I purchased tickets for Coachella 2020 and I have had nothing but bad experiences in regards to it. When the event was supposed to happen in April, I was promised I would have the tickets by then. When the event was officially postponed to October, these tickets would carry over, but I have still received nothing from Tickets at Work. Now the event is officially cancelled for 2020, and they will not process a refund. I have called customer service numerous times and they have not been helpful in processing any refunds. I have still not even received the original tickets I was promised. Coachella themselves are offering refunds for the event and I am being refused. Horrible experience and probably will never use them again.

Original Review: June 15, 2020

I purchased Kennedy Space center tickets for my family and my family from New Zealand who were here in late March 2020. Well everything closed the week we were in Orlando so we couldn't use the tickets. I have tried to call and get a refund since my family is now back in New Zealand and they said no as the tickets are valid until the end of the year. I said that my family is in New Zealand and they cannot use the tickets at this was a once in a lifetime visit. They said no. I said I purchased the tickets for $50 a person plus fees, you can currently buy the tickets for $30 and you receive a free ticket for the next year. Also several attractions are closed at KSC. I have talked to the ticket center at KSC and they are not even accepting coupons so we cannot in fact even use the tickets! This is ridiculous! Do not buy from them whatsoever.

Original Review: June 12, 2020

I am so disappointed in the way this company has handled our travel cancellations. We had two hotel reservations for mid-June that we can't use now since the area we are travelling to is shut down to anyone non-essential. We were informed that we could not even change the reservations to a later date or transfer the reservation to an essential worker so that at least someone could use the hundreds of dollars that we've lost. We will not be using TicketsatWork again. We have been very satisfied with Hotels.com in the past and will be using them from now on for our hotel reservations.

Original Review: June 10, 2020

Due to all the travel restriction by COVID we cancelled all our flights, hotels and rental car reservations. By all companies it was no problem (Hertz, BA, Hotels.com) except TicketsAtWork. Every 5 days we get any email that we have to wait another 5 days. It's like a scam. Don't understand why my employer is related to them. I will never use them again and I probably will never see the refund.

The representative told me, "No refunds would be issued since disney is allowing people to use unused tickets until December 2020." I told her, "I’m not going to Disney because the wedding had been canceled and a new destination was picked." She told me her manager said disney is now extending the tickets to be able to be used until December 2021. If they don’t get used by then I’d be able to get a refund. Again, NOT going to Disney because the wedding has been relocated. And they want to hang my $700+ up for a year and 7 months?! I’m livid. The lady spoke to her manager who finally approved it. She said I’d see the refund in 30 days and that I'd receive an email within 10. I receive an email every 10 days saying my refund is delayed. Very disappointed in this company and I will be sure to tell my friends, family, and everyone at work not to use it and suggest my employer stop promoting it.

Original Review: May 29, 2020

I purchased tickets to Disneyland for my family of four, which is now closed with no foreseeable reopening. I tried calling Tickets at Work to discuss the situation and they are not accepting phone calls, so I used the contact me function on their web site and asked for a call. I instead received an email which did not address my situation with no way to follow up. This is not helpful. Since the park will be closed for when my trip was planned in June I would like my money back. I would not recommend tickets at work as they make it impossible to contact them in a meaningful way. An email with generic information is not satisfactory.

Original Review: May 28, 2020

We booked our hotel reservation with Tickets At Work (TAW) on March 5, 2020. We had a refundable reservation and submitted a cancellation request on April 7, 2020 due to the pandemic. TAW stated the refund was processed on April 12, 2020 and would be completed in 21 days. TAW communicated they were working with their Partners for a credit; however, when we reached out to the hotel, they communicated that they didn't even have our reservation in the system at all. If the Partners (hotel) did not have the reservation request nor the money, then why has TAW not processed our refund? Where is the money? It has been over 45 days and no refund still. It has even exceeded the 30 days that a business would normally credit a transaction back. Their last communication stated “we do not currently have an estimated date of return.” Again I ask, where is the money or better yet who has the money?

Original Review: May 28, 2020

Before shutdowns from covid I submitted doctor notes, etc. Was approved refund. All I get is computer generated emails. Disney gave refund. Universal said based on my conditions they approved. Tickets at Works said no but after 2 months approved. Now no commun

Original Review: May 28, 2020

Due to the global pandemic a concert I was going to attend on September 5th was cancelled. I no longer need the room I booked through Tickets at Work. I contacted Tickets at Work on May 27th, as soon as I found out the concert was canceled, and asked for a refund and stated that it was due to the pandemic. The response I got was I could cancel but they would still charge me basically the full price of the room. It's not like I wanted to cancel. This happened out of my control. I will no longer book hotels through Tickets at Work. There are many other options I can use.

Original Review: May 27, 2020

I booked tickets for Disney back before this pandemic began, I even tried to wait it out after the pandemic began before immediately requesting a refund. After losing my job, I decided to go ahead and request a refund being that I’m due to give birth in now less than a week's time and I have no income coming in to help support myself, my son and my newborn child on the way. Tickets at work claims that my refund has been approved in full and that I only need to wait 30-45 days to receive it. There is no escalation process which I find to be absolutely ridiculous.

You were able to take my money from my bank account in a matter of seconds but you can’t seem to put it back within a 10 day period? I understand there are many requests coming in but NONE of your consumers asked for this pandemic to happen. I’m sure none of us wanted our events to be cancelled in the first place. So here I am, about to go into labor in less than 3 days and I have NO money to my name right now and waiting on a $1400 refund which might not even get here within the next month.

Original Review: May 26, 2020

I have contacted TicketsatWork to nicely request a refund to my Disney tickets that I cannot use due to the current closure. They refused to refund my tickets even though I explained that I will not be able to use the tickets in the future. This is quite upsetting given the circumstances.

Original Review: May 26, 2020

My family and I were suppose to go to California in mid-March from Maryland to visit grandparents. We had purchased tickets to a few theme parks including Disney (directly) and Universal (Through TicketsatWork from my company). When Covid 19 hit and California locked down the state, so did the theme parks. We were sad to cancel our vacation plans.

We called Disney and they were very prompt to refund us for the ticket purchases understanding that it was not easy for us to fly all the way across the country. However, TicketsatWork kept lying to me that we will get a refund. After calling numerous times and getting the runaround over a 2-month time span, I finally got an email saying that we would not get a refund and our Universal tickets were extended until the end of this year. That is not helpful at all. I can’t just fly a family of 4 with small kids to California from Maryland anytime I want during this pandemic. Please be a little more understanding here. I would just like for Ticketsatwork to refund me my money. Thanks.

Original Review: May 25, 2020

Purchased 5 day Disney tickets and they won’t refund my money. My husband lost his job due to Covid and god knows when or if we’ll ever be able to go to Disney. I’ll never purchase anything from them again no matter how much money I’d save.

Original Review: May 23, 2020

We were going to purchase our tickets directly from Universal Studios but last minute I checked if my job benefits had discounts and I found TicketsatWork. I purchased 6 tickets around late February and a hotel stay for early March. Then the Covid pandemic hit and we canceled the reservation for the hotel as things were escalating in Florida - no problem, I told them I would wait to talk to the rest of the people going on the trip because they said there was a 10% fee for tickets and I needed to confirm with the rest of the people going. Then everything got shut down due to covid and we had to use up some of our vacation days and the other people going on this trip needed their money back due to hardship. The Tickets at Work phone lines were extremely long so I found their cancellation/contact us email page and sent an email to cancel with a detailed explaination.

They sent an email back a couple days later and it was confusing - to submit a cancellation confirmation and to contact them if I hadn't received a refund. So, I hadn't heard back so I sent another email confirming my first email. After a couple days I received a reply to that one and was told they were not refunding. I called them and told them the same things as on the emails - that we weren't going to be able to go and needed our money back. When I purchased them the site did not state nonrefundable. I requested a manager and was denied - I was told that if they refunded my money that universal was not going to refund TicketsatWork back because they were 3rd party sellers and also the lady advised the policy changed on March 15 when Universal changed their contract with them.

I called Universal Studios directly to confirm this and they denied it - they are refunding 100 percent of unused tickets to direct buyers and denied what the rep told me and suggested I file a dispute with my credit card company. I called my credit card company and explained the situation back in the middle of April and today I received a letter in the mail asking for all the documentation. It's now May 22nd. I am over this, I wish I had never found this site. I had to refund my friends out of pocket. The pandemic has been a real burden and we don't know when we will recover from this and all this company cares about is profits.

Original Review: May 21, 2020

I booked a Disney hotel room for 2 nights and Disney is closed due to COVID-19 and this business refuses to let me change the dates even though I asked way in advance (6 weeks). It's extremely ridiculous during this time of COVID-19 to not be willing to let someone change their reservation dates. This was a lot of money to me and I cannot afford to waste it. I understand not being willing to refund the money, but to not be willing to let me change the dates is unacceptable. I will be at work on those days and unable to go to the hotel to use any of what I paid for.

When I requested to change the dates, this is their response: "Unfortunately due to contractual agreement, we are not able to amend the dates on this reservation." I did not sign any agreement. This company is also very hard and time-consuming to get a real person on the phone, and they never bother to respond to questions submitted through their website. It also concerns me that I have called the hotel and they are unable to find any reservation for me. As with everything related to COVID-19, these are very unusual circumstances that I couldn't have possibly predicted and this company should review their policies during this difficult time.

Original Review: May 20, 2020

I will never purchase from TAW again. I purchased tickets to a show in March. COVID-19 canceled everything. So even though the show was technically canceled it shows in postponed status. The promoters for this event have stated in their website that you are eligible for a full refund if the event is in postponed status for greater than 60 days, if you purchased the tickets through them. The venue for this event is stating that you can mail your tickets into them and they will refund your money, if you purchased the tickets through them. TAW of course says that the tickets are non-refundable. So it seems to me it is not worth buying from them if they refuse to give refunds for tickets where everyone else involved is refunding.

Apparently even a pandemic isn't enough reason to give customers their money back. I have seen on the BBB that they have refunded tickets to other customers that were purchased for other events that were non-refundable and also on this site. So I am confused why their situation is different from mine since we are all suffering from the same pandemic. TAW has even referred me to a site to prove that the event is still postponed. But also on this site it states refunds are provided for this event if it is postponed more than 60 days. They give the option to get your money refunded. When I brought this up in my reply on BBB the issue was "administrately closed" by TAW. The way this situation has been handled so far shows me that they are not a company that deserves my business.

The 30 days is now up and I receive an email advising me that my request has now been delayed and once again do not contact them, they will contact me again in 5-10 days. I am no longer a happy customer, I had to reach out to them to get the refund process started, wait 30 days for them to process it only to be told, on day 30, it is being delayed longer. I understand that they have had a lot of cancellations to work with, but the pandemic started nearly 2 months ago. I only saved about $200 using their service, but am having a big run around when it comes to the refund. I will never use a third party service again and would caution anyone using them to book hotels, shows, concerts, or other experiences. My family and I will be rebooking this trip for a later date, probably sometime next year, and I guarantee you we will only book directly with the hotels for our rooms and show tickets.

Original Review: May 13, 2020

We used TAW for our hotel reservation for May 9, 2020 in Vancouver, due to the pandemic and all the travel restrictions our trip was cancelled and TAW refuses to give us a refund or a credit even though I talked with the hotel and the hotel told us that TAW does not pay for the room until after the guest checks out, and due to the pandemic the hotel would have refunded the money, but because we used a third party and they haven't received our money there was nothing the hotel could do. So TAW was not out any money. I could understand not refunding if I cancelled just because I changed my mind, but that is not the case, everything was cancelled due to the pandemic.

Original Review: May 11, 2020

I seem to be out about $550 because Tickets at Work have refused to let me re-book a hotel reservation for June. The best I've been able to get from their customer service is to try to week of my reservation and they "might" let me move the date. My fiance is a NJ EMT, and even when our stay at home orders are lifted, it won't be safe for us to travel out of state due to our increased exposure to Covid-19. I have used their services in the past and never had an issue scoring a good deal for a hotel, and now I know why. Quite a shame but I won't be using this service in the future.

Original Review: May 11, 2020

We purchased tickets for a hotel on March 5 to be able to take our daughter to Disneyworld for her birthday on June 18-22, 2020. We purchased right before all the pandemic started with Coronavirus and everything starting to shut down. I contact TAW on 4/10/20 and requested for our reservation to be canceled due to the pandemic, which is beyond our control. Our reservations were nonrefundable, however, due to the pandemic figured they would honor a cancellation like all other major hotels were doing, including Disney. They responded same day and said "we regretfully are unable to proceed with issuing a refund at this time because the room type selected is a non-refundable rate. While we understand your travel needs may need to change, we appreciate your understanding of the limitations surrounding a final sale purchase."

Our travel needs did not change, the global pandemic changed them for us!! I responded right away and asked that even though travel is restricted and them parks are closed, refunds are not allowed, even though major hotels, Disney and BNB's are issuing refunds. Of course, no response. I emailed again on 4/16/20 asking for an update as no response has been received. Still no response. I submitted a new ticket on 4/21/20 and got the generic response that due to high volume of requests for cancellations they need additional follow up time.

On 4/22/20 I got an email with apologies for the delayed response and that they had located my order and have submitted a request to the hotel partner to cancel and refund the reservation. On 4/23/20 I received an email stating they have not been able to reach a resolution yet, however they will continue to reach out to the partners. Another email was sent on 4/29/20 with the same update. And then no more updates. I sent an email the morning of 5/11/20 and as of the afternoon no response.

I sent an email directly to the hotel I have a reservation at and they advised that they are giving refunds and if we had booked directly with them they would refund it. They stated that if TAW would call them directly they would authorize the cancellation/refund. So from the hotel's response, TAW has never contacted them!! Who is the partner? Disney World resorts are not taking reservations until July 1 and after. Since our reservation is before this date there should be an exception to a no-cancellation policy reservation as this is something that no one could have predicted and not something we are trying to change ourselves. At this point, I would not recommend TAW to anybody no matter what the savings is. I would rather pay more and be able to deal with a company that is more sympathetic and responsive to their clientele during a pandemic.

Original Review: May 10, 2020

DO NOT BUY! I decided to buy through Ticketsatwork instead of Universal directly because it saved a couple hundred dollars. Unfortunately, I could not go on the trip because two of the people going are my 70+ parents that live with me. We need to wait for a vaccine for COVID19. I had bought express passes through Universal directly and they were very understanding - full refund. If I had bought my park tickets through Universal, I would have gotten a full refund as well. Ticketsatwork refused the refund. Lesson learned, ALWAYS BUY DIRECT.

Original Review: May 10, 2020

We booked a hotel through TicketsatWork for our trip to Disneyland. A week before our check in date we had found out that Disneyland has shut down due to the Coronavirus. So we called Tickets at work to see about a refund for the hotel stay. After about a month and a half we get an email saying that we will not be getting a refund for the Hotel. Which is BS especially with everything going on. To steal money from people with the pandemic going on is pretty crappy thing to do.

Original Review: Bought tickets to the Atlanta Braves game on June 12th before all this covid stuff happened because we were going to be in the area on a family vacation. It's been 3 months and I don't have any tickets still and they have denied my request for a refund multiple times. Now that I'm out of work due to covid the money I see I now wasted by using this sham of a company could pay my electric and water bill for another month, but they could care less about customer service. Nobody, I repeat nobody should ever use this site. Don't let them steal from you. I wish I could give them zero stars.

I called in the beginning on May and was told that my request was never even seen as the person who took the request is no longer with the company and she was the one responsible for following up with the claim so it was never even addressed. I was being told by the associate on the phone that all sales were final and that they were not issuing any refunds even though this is out of our control.

I then asked to speak with a supervisor to then told me that since the previous employee who initially took my request faked to do her part that she would push the request through again for a refund and it should be final without 72 hours. Well 48 hours later I received an email stating the refund request was denied. I am in Ohio and will not be visiting Chicago anytime in the future and will not be able to attend either of these events and due to being out of work I don’t have $250 to just throw away. I have now contacted the attorney general offices in Ohio and Illinois to address this matter. I will never purchase anything from this company again.

Original Review: May 1, 2020

I bought my family a Disney Land vacation for my family with Tickets at Work on 2/20/2020 not know this COVID pandemic would shut everything down. My vacation was scheduled for June 1st and there is no way they are going to open by then. Due to these hard times and no way I can do my vacation I asked for my money back. They have refused saying that the tickets for disney are good until January 12 2021 and the room I got was not refundable. First off I am not able to use the tickets. I am not going to be able to go to Disneyland to use these tickets due to the circumstances. Second my receipt for the room list the rate type as refundable.

I have read the other reviews here from people who had this experience and got their money back so here is what I am going to do if not resolved. Like the others I will bring this complaint and theft up with my state and your state's Attorney General. Second I will forward everything including the lies to my HR department which I am good friends with and we are a large company. I don't think they will like that you won't refund me. Third if needed I will dispute this charge and with Paypal. Lastly if needed I will take any legal steps necessary to get my money back. My one star review is based of them not giving my money back and also lying to my face about the room. I will never recommend tickets at work to anyone due to this experience. If Tickets at Work wants to resolve this my case is **.

Original Review: May 1, 2020

I purchased 4 tickets to Universal Studios Hollywood as a gift to my niece for her 9th Birthday. We literally have to plan 1 year in advance because it's not easy saving money and getting the time off of work, but we were pushing to make this happen. We worked HARD for this! Finally the day came when I could finally buy the tickets and thought I found a great deal with Tickets At Work. It wasn't long after when Covid 19 hit and everything began shutting down, beginning the same week we were supposed to go. Absolutely crushed, I called TAW and stayed on the phone on hold for 2 hours before someone finally answered. The rep was kind, and professional and did say that a refund was approved and going to be processed in 72 hrs, but I received nothing. So I called back and they weren't taking calls anymore, so I followed directions from the voicemail and emailed them. A

gain I received an email saying a refund was approved but this time it would take 30 days. This was in March. It has been well past the 30 and still no refund. Then I received an update saying it was processed and I should see the money shortly...still nothing. Then another email saying it would take ANOTHER 30 DAYS! Every time I try to email them I get a copy/paste response and nothing more. They had really good deals, but I would hate for anyone else to be in this situation. I just need to talk with my HR at Amazon and Alorica and begin the process to have them removed from our employee benefits discount options. I'm sure there are other companies that can use the business. Absolutely crushed.

Original Review: May 1, 2020

I purchased tickets to Disneyland Theme Park for my family and I to celebrate my 50th birthday. It cost almost $2000. Due to Coronavirus the trip in April was cancelled. I asked for a refund very politely having explained the trip was cancelled. All they would offer was extending the expiration. Well there is no way my family and I will be able to go by the expiration date and honestly, not sure when I would safe going in crowds like that again. All I want is my money back.

Original Review: This company is fake. I made hotel reservations, but due to Covid-19 I had reschedule. I emailed the company to reschedule. I was told the hotel could not do it and I will receive refund. Still to refund even after 30 days.

Original Review: April 30, 2020

While all travel are cancelled and all theme parks being closed indefinitely during the COVID-19 pandemic, I requested my tickets be cancelled for a refund. They do NOT care about any closures and will not do any refunds despite this worldwide virus wreaking havoc! Take your business elsewhere! I will definitely not purchase anything from them again. Worse customer service!

Original Review: April 28, 2020

We had planned a family vacation to New York City this summer. Unfortunately with all the COVID 19 we have had to cancel. We have reached out to Tickets at Work on several occasions with no helpful resolution. We bought NY passes and they only extend the value until March of 2021 which has no benefit to us since we only plan for summer family vacations. The hotel and flight companies have been more than gracious and have worked with us. I would never recommend Tickets at Work to anyone. If you are planning a trip go with someone else. True character of companies will come out in tough times

Original Review: April 27, 2020

I contacted Tickets at Work through email March 16th for a refund for our Disney and SeaWorld tickets due to canceling our trip due to Covid19. We received an email the next day that we would be receiving a refund for the full amount for disney and seaworld in 14 days. It's now been a month and no refund so I called today again and was told at first it would take 30 days for my refund. I told the representative that was unacceptable. I've already waited over 30 days.

I received a call back. We would be getting the refund for disney but not seaworld. I again said unacceptable. I have it in writing last month I would have a refund for both. Basically I was told too bad o well. I'm waiting for a higher up supervisor call me. At this point we will not use tickets at work again. They took our money fast but will not refund with uncontrollable circumstances.

I asked to speak to the manager and was transferred to Yoav ** who had even less customer service skills than Lucinda and was really just downright arrogant. I asked to see the terms and conditions as I doubt it included a force majeure clause, which he refused initially and then finally agreed to email it after we went back and forth.

I agree with a previous reviewer in the statement that these people who work for TAW do not appear to want to amend or offer ANY accommodations and appear to be looking for an argument. They state the tickets will still expire on March 4 2021 even though if we had bought the tickets from Busch gardens directly we would be privy to the extension they are offering but since we bought them from TAW, that perk is not applicable to us and apparently they do not comply with that extension. (How is this even legal?) The park has been closed now for 2 months. How are these by definition, 12 month tickets? THEY’RE NOT!! Essentially we aren’t even receiving what we purchased!

I have filed a complaint with the better business bureau and plan to move on to the attorney general because this cannot be legal. I also plan to report this to my HR department as my company should not promote TAW. Shame on TAW for taking money for a service NOT rendered during a pandemic! A word of advice to TAW - during a traumatic period of time i.e. a pandemic nonetheless, you may want to consider putting your employees through some Customer service training with a focus on compassion. Avoid this company.

Original Review: April 25, 2020

Our family booked a hotel through their website for spring break in Dallas, TX. I have screenshots of the email indicating their cancellation policy when I booked it. I had to cancel the reservation due to the Coronavirus outbreak. When I called to cancel, they told me there was a fee of $194.81. This was also in the booking email. However, I did not receive a verification email cancellation and called them on several occasions about that. Sure enough, after the time frame of refund cancellation, they sent an email saying I was not eligible for any type of refund—none. So hurt and angry that a company would do this to a family.

I never received my refund and my husband works for a large company where they advertise this company. I will make sure this experience is shared throughout the entire company. I have every single piece of proof needed to validate my claim. So buyers, please be aware before purchasing or feeling safe because of a cancellation policy you see on the page. The issue is that they don’t send confirmation of your cancellation to you and then claim you never canceled in time. Be cautious before making a booking.

Original Review: April 23, 2020

Our Universal Orlando vacation planned in May 2020 was unexpectedly cancelled due to COVID-19. First our flight was cancelled on us, then the hotel (Hard Rock) notified us of cancellation and we discovered that the park would be closed through the end of May. Even though we had non-refundable airline tickets, we were able to obtain a full refund from the carriers. We also did not have any problem getting a refund from the hotel. HOWEVER, when I contacted TicketsatWork, I was given the response that the passes we purchased were nonrefundable.

I tried calling to appeal, but the number I called had a recording stating to contact them via e-mail. I've e-mailed 3 times, but no response at all - very disappointing. I understand that in a normal economic environment, yes, they are non-refundable. But due to the circumstances, we feel the company should be more lenient in their rules and try to help out its customers. My pay has been cut due to COVID-19 and there is no way we can plan a trip any time soon to Universal Orlando. It would have been nice to at least receive a response to my appeal, but I haven't heard a peep. Very discouraging.

Original Review: April 22, 2020