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TicketsatWork Reviews

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About TicketsatWork

Corporate benefits provider TicketsatWork offers products, services and entertainment benefits to client-members. Members have access to travel and entertainment benefits such as theme parks, hotels, sporting events and performance entertainment. Based in Florida, TicketsatWork maintains partnerships with Walt Disney World, Universal Orlando Resorts, United Parks & Resorts and entertainers nationwide. Members have access to 365-day customer support services.

Visit www.ticketsatwork.com/tickets
Pros
  • Multiple travel & entertainment deals
  • 365-day customer support
  • No direct cost or sales minimum
Cons
  • Not responsible for products/service
  • No refunds

TicketsatWork Reviews

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    2 featured reviews
    How do I know I can trust these reviews about TicketsatWork?
    • 4,943,942 reviews on ConsumerAffairs are verified.
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    Page 12 Reviews 1430 - 1580
    Verified purchase

    Reviewed Sept. 1, 2017

    Back in July, we went to Los Angeles and visited Disneyland. I got the tickets from TicketsatWork but when we went to use them, it turned out that they were no longer valid. There was a mix-up and we had to go through quite a lot of aberration like driving around and going to Disneyland. We called and talked to one of the managers. He sent a letter of apology and a $50 gift card to compensate. We will be using it for something else that we’re doing in the fall. I would tell friends to be careful in dealing with them. Step or leave at least ahead of time in order to validate the tickets and get the ones that are valid.

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    TicketsatWork
    Response from TicketsatWork

    William, we appreciate your feedback regarding your Disneyland purchase. We are sorry to hear you are still frustrated with the usage terms enforced by Disneyland. Validity dates change from season to season as indicated on our website where you made your purchase. We do not have control over these changes and the responsibility falls on the consumer to regularly check the calendar for usage dates. We are committed to ensuring your satisfaction, as illustrated in the goodwill gesture provided in an effort to retain your loyalty. We hope you will consider updating your star rating to reflect the level of satisfaction you communicated to us previously when we discussed your issue and continue to use Tickets at Work again in the near future.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Aug. 29, 2017

    I purchased concert tickets on the website thinking that the deals that TicketsatWork would negotiate would be at least better than what an at the door price might be. I later realized I probably wouldn't be able to go so I inquired about getting a refund however I was told that the tickets were non-refundable and I was SOL. Fine. I made plans so that I would go so I'm not out the money I paid but I don't receive the tickets until a day before the event. Now I know why. Once the tickets were received, I saw that the face value was over 50% less than what I was charged. I even bought these months prior to the event. This is simply disgusting behavior and I refuse to support a company which has the guise of "great deals" yet facilitates this type of transaction.

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    TicketsatWork
    Response from TicketsatWork

    Ryan, we are happy to hear you connected with a member of our Care team and glad you are satisfied with the result and experience overall. We work hard to provide new offers and ticket access to special events to help you create even more memorable experiences! We hope you will consider updating your star rating and continue to use Tickets at Work in the near future.

    Resolved outside ConsumerAffairs
    Verified purchase
    PriceProcess

    Reviewed Aug. 26, 2017

    Purchasing from Tickets at Work is pretty straightforward. I like the filter options that they have to specifically look at what events I’m interested in. It makes the process a lot faster. I book through them too if I know I'm going to need to book a hotel. Recently, I got hotel tickets online. The whole process such as selecting, checking out, and getting a confirmation receipt from both Tickets at Work and a secondary for the hotel was really easy. I am highly satisfied and it's nice to know that I can go to one website for a variety of different discounts, whether it be for a hotel stay, concert tickets or car rentals. It's definitely very accommodating in that aspect and convenient as well. I'd tell others how competitive the discounts are and for them to see the options that are available. There’s a wide range for prices or based on location. It definitely has its perks.

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    TicketsatWork
    Response from TicketsatWork

    Soila, we are happy to hear you enjoyed your purchase experience with Tickets at Work and were able to find many discount offerings on the website. We appreciate you recommending us to your friends and are excited to have you as a loyal customer!

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 25, 2017

    I called Tickets at Work and purchased one set of Universal Studios tickets. When I got them, they were for the wrong date. So then I called them back and they made good on it and got me the right date and I appreciated that. They have the lowest price over the ones I researched but it could still be a little bit lower. If friends would ask me about Tickets at Work, I'd tell them to check it out and see if it was the lowest price.

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    TicketsatWork
    Response from TicketsatWork

    Cheryl, we appreciate your feedback and glad you were able to utilize our website for discount park tickets. We are happy the Care team made changing dates easy and hope you had a fun experience at the park!

    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Aug. 24, 2017

    I bought Disneyland tickets from TicketsatWork for vacation. The ticket site was very easy to navigate. I booked the tickets online, and they were very prompt and submitted the tickets right away. Everything was done by email and they told me the hour of getting to the gates. Transition-wise, everything went well at Customs. This is the first time I've used TicketsatWork and, with service up, I see myself using them two or three times a year. The overall experience was great and I was completely satisfied.

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    TicketsatWork
    Response from TicketsatWork

    Herman, we are happy to hear you were able to use Tickets at Work to find a deal on tickets to Disneyland! We are always working hard to ensure the purchase process is easy and convenient for you and appreciate the feedback! Hope you have a great vacation and enjoy your time at the park!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I bought Disney tickets from TicketsatWork. They were the most capable so I chose to buy from them. I looked the tickets up online and I called and I had a good experience talking to their rep. I'm trying to get myself the best deal that I can get, and she was very informative and helpful. I liked that she clarified the details of the whole thing. That way I knew exactly what I was purchasing. The overall experience has been simple, easy and fine. I recommend using TicketsatWork if they have the type of plans that one wanted to do.

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    TicketsatWork
    Response from TicketsatWork

    Derrick, we are happy to hear you found the purchase process easy and convenient at Tickets at Work. Our staff works hard to be the best educated on our products to help you find the best offers and discounts available. We appreciate the recommendation and are proud to have you as a loyal customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2017

    I accidentally booked my hotel through TicketsatWork for my grandma's funeral in Texas and they were non-refundable which I didn't see. Then I thought that the rental cars would be open at all times especially in busy airports, but they aren't. I tried to get a rental car and every single one of them closed after 8:00 on a Saturday, so now I couldn't get a car and there was no way that I could drive or get a taxi an hour away. I called TicketsatWork and they said if I can work it out with Holiday Inn and get them to cancel the booking, then TicketsatWork will refund me that money, and they did. I was able to re-book and it was awesome. I live all the way to North Dakota, so everything was done over the phone and the internet. It was a good and easy experience. Everything was fast and they're reliable.

    Also, their reps did a great job and actually cared.

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    TicketsatWork
    Response from TicketsatWork

    Michael, we appreciate your review of your experience with Tickets at Work Our condolences on your loss and we are certainly happy our Care team was able to help provide a solution to your predicament. We work hard to live up that name and show Care to every one of our customers. We hope you will consider Tickets at Work for your next experience!

    Verified purchase
    Kim increased rating by 4 stars.
    Customer Service
    After a positive interaction with TicketsatWork, Kim increased their star rating on Aug. 23, 2017.

    Updated review: Aug. 23, 2017

    I received a call from Jose that took the time to understand what happen and came up with a resolution that I was totally satisfied with. Jose was very customer driven which is an employee you should be proud to have on your team. I will be glad to use Tickets at Work in the future.

    Original Review: Aug. 18, 2017

    I clicked on Cedar Point to purchase 5 tickets and Worlds of Fun came up. I backed out to try it again and Worlds of Fun came up again. I thought maybe they changed their name since I haven't been there for awhile. I called and explained my issue which took them 18 minutes. They said they would have to contact their third party and get back to me which normally takes 24 - 48 hours. After 5 days I called them for an update. After 49 minutes they said I am stuck with the tickets and they said it wasn't their problem and I would be stuck with the tickets since I couldn't prove that it was their fault they couldn't exchange them for the correct tickets. I would not suggest to use this website in case there is a issue they are not a customer driven company. I hope Cedar Fair can improve this relationship with their customers.

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    TicketsatWork
    Response from TicketsatWork

    Kim, we understand you were able to connect with a member of our Care team who addressed your concerns and provided assistance on your request. The terms set by the vendor for this ticket is that all sales are final once purchased, however we are happy to hear our team was able provide a resolution that you was satisfactory to you. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future!.

    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I made a hotel reservation in San Diego California on Monday Aug. 14 2017 and tried to cancel on Wed. Aug. 16. The reservation was to be from Aug. 20 to Aug. 24 2017. The cancellation policy states cancellation needs to be prior to 72 hours which this was. When I called to cancel they said I had to cancel by Aug. 15 2017 based on the hotel's policy which would be paying the 1st night stay $177. Tickets at Work policy says nothing about hotel policy on my receipt.

    I tried calling again Aug. 17 to see if could move dates up a day so stay would be Aug. 19-23. Tickets at Work tried and the hotel said no. I found this out by calling today Aug. 18. When speaking to the representative and expressing my frustration he told me had I called on Aug. 16 they could have refunded me in full. That's not what I was told prior, they said I would have to have cancelled by Aug 15 as mentioned above. If they are going to use hotel policy it should state that in their cancellation policy, I think this is fraud.

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    TicketsatWork
    Response from TicketsatWork

    Don, we are happy to hear you were able to connect with a member of the Care team who worked with your on your hotel order and addressed your concerns. We are glad a satisfactory resolution was reached and wish you have a fantastic trip and stay at the hotel. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future!

    Factual basis uncertain
    Profile pic of the author.
    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    The first time I called and spoke with a representative to cancel my reservation, I asked the representative if I would receive a confirmation via email. I was advised, NO. The representative stated to use the same confirmation # as my cancellation. I knew then something was wrong. So, I called an hour later. I was lucky to get a representative that apologized because my reservations were not cancelled. After I was finished with my call, minutes later I received a cancellation notice and my refund was issued in 3 days. My review for the first call is not good. For the second call I rate the representative as excellent. I remember her name as Isabel.

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    TicketsatWork
    Response from TicketsatWork

    Lena, we appreciate your feedback as it helps us improve the experience for you in the future. We are glad you were able to connect with Isabel who helped with your order and provided the needed confirmation for you. Our goal is to provide the ultimate service experience for you every time and we look forward to your next experience!

    Verified purchase
    Customer Service

    Reviewed Aug. 17, 2017

    We purchased a hotel stay online from Tickets at Work and it was fairly easy. However, I had an issue with the website because I booked the hotel six months in advance and forgot what hotel I booked. When I tried to go back to the website, I couldn't find my booking. Nevertheless, I was able to call a 1-800 number and the reps were very helpful. They were able to email me a copy of my reservation. Furthermore, Tickets at Work has really good prices and by using them I ended up saving $20 a night.

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    TicketsatWork
    Response from TicketsatWork

    Sherry, thank you for using Tickets at Work for your hotel stay! We work hard to find the best deals and provide the best service to you every time We are happy to hear you were able to save quite a bit on your hotel stay and the Care team was able to help find your reservation!

    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed Aug. 16, 2017

    I had booked the hotel at Thailand on 8/1/2017. When I arrived hotel on that day, the room is look horrible, roaches and dirty everywhere. It didn't look like as advertised 5 stars resort. I was very disappoint. I had to checked it out and move to another hotel at the same day. I had called customer service from Tickets at Work and request refund my money because whatever they put on ads was totally opposite. It is 1 star hotel, not 5 stars resort spa as on website. I didn't get any respond from Tickets at Work customer service. Very very disappoint.

    I am not very happy and don't recommend for people stay in that hotel. And also don't recommend to buy or book anything from TICKETS at WORK. It look like you save money. But actually you risk your money because they take our money first. If I book hotel directly from their website I won't get charge if I am not happy with the room. This is the first time I use it and also is the last time. I never ever use it again.

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    TicketsatWork
    Response from TicketsatWork

    Julie, we understand your daughter was able to connect with our Care team and an effort was made to resolve the issue. She indicated this was more than satisfactory and would pass that feedback onto you. Although we have no control over room conditions, you are our guest and we are committed to ensuring your satisfaction for this, and any future, experiences through Tickets at Work. We hope you will consider updating your star rating to reflect your satisfaction with the resolution and service provided.

    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed Aug. 16, 2017

    I've only used TicketsatWork once and it's for a hotel room reservation online. The reservation part was easy. The only problem I encountered was when we went through the hotel they didn't have what I originally opted for and they didn't refund me that money. And so I had to call back. But I understand that it wasn't a guaranteed room. TicketsatWork was simple and just what I was looking for.

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    TicketsatWork
    Response from TicketsatWork

    Claudia, we are happy to hear you found our service simple and easy. We work hard to ensure the process is convenient and provides the best discounts and offerings available for you. Our Care team is on duty to ensure your experience goes smoothly and we are happy to help when things don't go as planned. We hope you will consider Tickets at Work again for your next experience!

    Verified purchase
    Price

    Reviewed Aug. 15, 2017

    I had to go back to TicketsatWork’s site and modify my hotel reservation which sucked. I had to talk to somebody and cancel the original then just rebook the whole thing to them. It would have been nice if I were able to do that online but other than that, it was all good. The prices they offered were within $10 for the most part and they’re easy to work with. I’ve already told a couple of people to go through their site.

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    TicketsatWork
    Response from TicketsatWork

    Benjamin, we appreciate the feedback on your issue as it helps us to improve your overall experience. We are glad you were able to take advantage of the many discounts on the site and are happy to hear you referred Tickets at Work to others! Thanks for the support!

    Verified purchase
    Catherine increased rating by 4 stars.
    Customer Service
    After a positive interaction with TicketsatWork, Catherine increased their star rating on Aug. 21, 2017.

    Updated review: Aug. 21, 2017

    TicketsatWork resolved this matter in a way that was professional, courteous and made me feel valued as a customer. I will be using their services again in the future.

    Original Review: Aug. 15, 2017

    I was super excited to see that TicketsatWork was offering discounted tickets for Hamilton. This was my first time using this company. I ordered the tickets for seats in the Orchestra Row S, but the seats that I paid for are Row SS. I called the company and there is nothing they can do. No offers for future plays, no offers to refund purchase, just that they cannot do anything to help me. I am very disappointed. I still am super excited to see Hamilton but the fact that I paid for seats that I did not choose just gets me. Live and learn I guess.

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    TicketsatWork
    Response from TicketsatWork

    Catherine, we have made multiple attempts to contact you via email and phone. Will you please respond to our communication attempts so we can resolve your concerns? Thank you!

    Verified purchase
    Mallikarjun increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with TicketsatWork, Mallikarjun increased their star rating on Aug. 23, 2017.

    Updated review: Aug. 23, 2017

    Thanks for contacting me on this one again. Got money into my account.

    I rate it 5/5.

    Original Review: Aug. 14, 2017

    The TicketsatWork website was good, easy and accessible with where the tickets and hotels are. Plus, the prices are very nice and way lesser compared to other sites. I logged into my account, looked at the details, purchased and paid using a credit card. The service is good except when I had to do the cancellation. I got two hotel reservations at two different times and I have used one but canceled the other. If I call customer care, they keep me on hold for a long time. They keep on asking me to hold and then they’ll ask me to give the callback number. But they call me in a different time and if I don’t pick up then that’s all. I keep on calling them for long back and they said the money is refunded but I haven’t received the money in my account or it’s not reflected in my credit card report.

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    TicketsatWork
    Response from TicketsatWork

    Mallikarjun, we understand you were able to connect with a member of the Care team who addressed any concerns you may have had. We are happy to hear you were satisfied with your overall experience and hope you would consider updating your star rating and continue to use Tickets at Work again in the near future!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 13, 2017

    Once I got set up on member perks through the LegalShield portal, it was easy to book the hotel rooms at TicketsatWork. I realized that there was a less expensive hotel room from the pictures and since it was a Days Inn hotel, it looked like a decent place to stay for a good price. So TicketsatWork was kind enough to apply those monies that we had paid for the previous hotel to the new hotel and they also gave us the credit back. So that was all fine and TicketsatWork did a good job with that. But I’m not happy with them.

    On the weekend of check in, our other party got to the hotel prior to us. They were appalled at the conditions and the rude staff. The hotel was a complete dump and they didn’t feel comfortable staying there. They were construction people so they’re used to staying in cruddy places and for this place to scare them, you could tell that’s really bad. So I researched and it was the Knights Inn in Downtown Colorado Springs. Every review that was on the list said horrible, disgusting and rude staff. My other party that showed up to check in that afternoon saw a couple of possible drug deals going on in front of the entrance way and some possible prostitution activity happening not too far from the entryway.

    Although TicketsatWork did not necessarily make the hotel reservation for us, that is on us, they should be more careful about the hotels that they provide as third party vendors and be more cognizant of the hotels that they are providing through their website to be viewed. That’s where I was perturbed. I’m not necessarily blaming TicketsatWork for the quality of the hotel, that’s on the management and the staff at that hotel. It’s water under the bridge but the hotel was awful and that should be stripped from TicketsatWork’s website.

    I got off easy since I only prepaid for one hotel room and lost $80. But my friend ended up prepaying $450 for two nights at two bedrooms each night and they wouldn’t do a thing for him. I travel for work and I stay in a lot of hotels. I’ve always been very lucky I’ve found very satisfactory hotels at good nightly rates. And this one was too good to be true. I expected the conditions to be more like a Motel 6 but this was even below that. I wasn’t trying to be rude, I’m just trying to be honest and maybe this will help TicketsatWork fix their problem.

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    TicketsatWork
    Response from TicketsatWork

    Hello Joseph, thank you for the great review of our business! We are glad you were able to take advantage of a discount on our site and that our Care team provided excellent service to you. We were sorry to hear about your negative experience on property and we were happy to listen to your feedback on the hotel and will ensure to forward this to the hotel proprietor. We hope you will consider updating your star rating to reflect your satisfaction with our service and your overall experience with Tickets at Work.

    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed Aug. 12, 2017

    I purchased tickets to Kings Island and was charged twice for the same purchase! Honest mistake on their part, ok no worries! I called the instant I notice the double charge. Normal charge card refund 2-3 days, well this business took 2 1/2 weeks to refund card??? After several phone calls, talking to manager, getting the runaround, calling Kings Island to find out it was PlumBenefits issue, not Kings Island issue! I was told the hold up was not them?? Very aggravating. Wasted time, 1 1/2 hour wait time on the phone trying reach customer service. Really? Never again!! Buyer beware!!!

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    TicketsatWork
    Response from TicketsatWork

    Michael, we understand your frustration in placing an unneeded 2nd order and we were happy to help facilitate your request with the vendor. The vendor's terms are that these tickets are final sale, and they typically do not entertain refund requests. I was glad to see our team was able to go above and beyond to secure a refund for you. Our goal is to ensure you are satisfied with your overall experience and a member of our Care team will be reaching out to you today to address any additional needs or concerns you have about your purchase

    Factual basis uncertain
    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Aug. 12, 2017

    I won’t use TicketsatWork services again. I could have purchased tickets at Disneyland for cheaper. I could have saved a couple of hundred dollars with the Two-day Park Hopper Pass had I purchased them from either the gate or the hotel concierge desk. Plus, the experience I had with the hotel was a total pain as well. It was not clear that TicketsatWork is not the one booking the reservation. There’s an additional third party in the middle. When you talk about cancellation, timelines, fees, refunds, et cetera, it’s not clear on the website how that works. When I had to check out early and needed to be refunded for two or three nights, I spoke to half a dozen representatives and got half a dozen different explanations. They didn’t know what was going to happen, how it was going to happen, and ultimately told me that they don’t know if I’m going to get refunded because it’s up to their third party vendor.

    TicketsatWork said that they have a separate agreement with their third party vendor who actually makes the reservation. This was not at all clear in any of the disclaimers or any of the fine print when you’re booking through TicketsatWork. You are stuck and you’re screwed. Essentially, I had booked through Expedia, which I didn’t. I booked through TicketsatWork who then used Expedia to book my hotel. I kept calling and insisting. I talked to the hotel manager, to the billing department and they made it very clear that they had refunded the unused night within three days. I was able to provide documentation that said, “You guys can’t keep my money if it got refunded. It needs to come back to me.” I ended up getting a refund but it took several weeks and it was such a pain and a hassle. In the future, I will definitely book directly to avoid any of that back and forth.

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    Response from TicketsatWork

    Andrea, although the terms of the reservation agreed to prevented the order from being refunded, we are glad you were able to connect with the Care team and they were able assist with your request and provide the resolution you were seeking. Although the terms are set by the hotel, we were happy to reach out on your behalf to request a cancellation since we are committed to ensuring your satisfaction for every experience. We hope you will consider updating your star rating to indicate your satisfaction and continue to use Tickets at Work again in the near future!

    Factual basis uncertain
    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed Aug. 11, 2017

    I went online and purchased a hotel reservation from TicketsatWork. I was looking for it at their website but it was too far buried through. I started off going through all these employee assistance programs then I had to log on and go through the counseling page. But I still couldn’t get it so I had to call them and they showed me where to find it. I also called customer service because when I cancelled the prior reservation I made at the hotel and decided to use TicketsatWork, the hotel made a mistake and cancelled both reservations. But TicketsatWork verified and took care of it for me and when I got to the hotel, they had my reservation.

    This was my first time using TicketsatWork but I saved their information because the rate was good. I was quoted $1,500 which was the discount from the hotel. Then I gave my sister the key to turn in because I was in a car crash and they told her the rate was $40 a night lower. She said the lady at the hotel said it was the best rate she has ever seen. I just checked out yesterday and I haven’t seen the charge go through my card yet. I want to make sure and I’ll feel better once I see it. But if the rate she said is the correct rate, I will be thoroughly pleased. It was worth it so I’ll use them again as long as the rate comes through. But they should improve the access to their website because I didn’t find it easy to use.

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    Response from TicketsatWork

    Linda, we appreciate your feedback as we are always looking for ways to improve the purchase process to help you create more memorable experiences. We are happy to hear the Care team was able to assist you with your issue and that you were satisfied with your experience!

    Verified purchase
    Price

    Reviewed Aug. 10, 2017

    I purchased some tickets for Legoland and a SEAL Tours from TicketsatWork. I went on the app, entered my username and password, searched for the tickets, looked at the prices then I booked them. It was easy and the prices were a little bit cheaper than others. I recommended TicketsatWork to one of my family members.

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    TicketsatWork
    Response from TicketsatWork

    Roshni, we are glad to here you were able to find discount tickets for attractions from our mobile app! We appreciate the positive review and hope you enjoy your experience!

    Verified purchase
    Customer ServiceSales & MarketingStaffProcess

    Reviewed Aug. 9, 2017

    I found Tickets at Work through a co-worker and I'm on the first year of using them. I looked on Tickets at Work for San Diego then I went back to Orbitz as well as Travelocity, and Tickets at Work has cheaper prices. I reserved a hotel for 2 days and the process was really easy. They have everything and I scan and find the rooms fast then click and reserve. Then I called back to cancel one day and there was no hassle and the representative even waived the $20 fee. They are awesome, have great service, hassle-free, and they work with the customer. They're also always updating their ads on email towards me. It was the best experience and I told a lot of co-workers about it.

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    TicketsatWork
    Response from TicketsatWork

    Eduardo, thank you for sharing your experience and providing a positive review of our site. We are happy you were able to take advantage of the hotel discounts we offer and received 'awesome' service from the Customer Care team. We hope you enjoy your next experience and are excited to have you as a loyal customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 8, 2017

    It was simple to purchase tickets through TicketsatWork. My niece typed in the information, gave them a discount code and then my friend printed the tickets out right then and there from the computer. It was that easy. My niece got this discount from her office and I got a $120 cut from the price of the tickets. We got such a good bargain and had the tickets a month ahead of time.

    Two weeks after this my daughter informed me that LEGOLAND had this ticket for adults which will allow me to go all year long if I bought it before June 30. But I already bought tickets through TicketsatWork and I don't know what to do. So when we called them they were so pleasant and they just said, "Oh, you know what? The only thing you could do is get a refund from us," which they were willing to do. I said, "No. I've already got them in my hands. I'm set. I'm fine." There was no other discount that can be used. But we had a fabulous experience with TicketsatWork. Check them out because it’s well worth it

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    TicketsatWork
    Response from TicketsatWork

    Catherine, thank you for the raving review of our site. We are glad you had a fabulous experience on the site and with our Care team. We work hard to ensure every experience is as memorable as the last. We are excited to have you as a loyal customer!

    Verified purchase
    Price

    Reviewed Aug. 7, 2017

    I reserved a hotel online and did it through my husband’s phone. It was my first time using the TicketsatWork website and it was easy and great. They seem to have a better price than others and I saved some money.

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    TicketsatWork
    Response from TicketsatWork

    Dionne, thank you for your review. We are glad to here you were able to secure discounts hotel rooms from Tickets at Work through your mobile device! We hope you enjoyed your stay!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 6, 2017

    I booked 2 rooms for my family vacation in Seattle, WA at the Ramada Tukwila Southcenter. Printed out my confirmation letters and when I checked in, I was told that they don't have my reservation. The nice receptionist help called a different Ramada Hotel and found out that my reservation is at a different hotel. The hotel that I booked is 3 stars and they moved me to a one star hotel. I'm very pissed off. I called the people at TicketsatWork and was told someone will call me back. It had been 30 minutes and nobody is calling back. This is unacceptable!

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    Response from TicketsatWork

    Tran, we understand you were able to connect with a member of the Care team who assisted you with the issue you encountered with your hotel booking. We are happy to hear you are satisfied with the resolution and the service provided by our team! We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future!

    Factual basis uncertain
    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Aug. 6, 2017

    I got City Explorer tickets from TicketsatWork. I purchased the tickets and processed my booking online, according to what was posted, after reading a lot of it. The online process was straightforward and it wasn't difficult. At that time, the information was clear, but when I got to New York it was like, "Wow. this is not what I thought it was going to be." The process was supposed to be easy for us, but it was not. I ended up buying the tickets for when I was out of work and I was going to be there for a short time. It was literally a waste money for me because I had multiple people in my group and I lost over $500.

    People should be sure of exactly what they're getting into, or they should talk to somebody about the experience that the person had with TicketsatWork before they go ahead, especially when they're going to be in an area for a short time. I bought tickets to do three things for three days, but I was only able to use one ticket for the Bus Tour. Also, I could have used the ticket for the whole day, and used two tickets for two days. But I was only able to get on the bus in the late evening, right before the tour shut down. It depends on what people get the tickets for, but it was not worth it for me. Despite that, I would still recommend TicketsatWork to friends because if they know that they're going to be back in the same area within that year, they would have time to explore the wide pick of choices that they've got. Those were the choices that I didn't have, but this was not due to TicketsatWork but due to my time frame.

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    Response from TicketsatWork

    Marie, we appreciate your feedback as we are always looking at ways to improve our processes to make the purchase process easy and convenient so you can have an even more memorable experience. We are value your business and appreciate your recommendation of Tickets at Work to your friends!

    Verified purchase
    PriceProcess

    Reviewed Aug. 5, 2017

    I recently purchased some tickets to Universal Studios in Orlando from TicketsatWork and there was a $25 restaurant coupon attached to it. And I purchased some movie tickets, too. The process was fairly easy except for the Orlando experience as I wasn't able to use the $25 restaurant coupon. I buy tickets from them at least once a month and I love the prices, especially for the movie tickets. And the prices for Orlando was pretty good too. It's a great experience.

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    Response from TicketsatWork

    Tonya, thank you for your positive review of our business. We certainly appreciate the feedback from your experience and glad you are able to continually find great deals month after month on Tickets at Work!

    Verified purchase
    Savannah increased rating by 2 stars.
    After a positive interaction with TicketsatWork, Savannah increased their star rating on Aug. 10, 2017.

    Updated review: Aug. 10, 2017

    Customer service was very responsive and provided me with a gift card to Tickets At Work which covered the difference in price, though I requested a refund so I could purchase the tickets elsewhere at face value. I understand that, as a reseller, this is their business model and at the end of the day it's me who should have shopped around and compare prices before purchasing. Still, the "Preferred Access" buzzword, which is merely the name of another ticket reseller, is used in a way that is intentionally misleading and rubs me the wrong way.

    Original Review: Aug. 5, 2017

    Just bought concert tickets which were marked as being "discounted" from $96.00 to $76.00. When I received the ticket, the price on the ticket was $47.50. Sure enough, I looked on ticketmaster.com and found tickets in the same area I had purchased my tickets in for only $47.50. On top of that, the company tacked on an additional $16.00 in "fees," meaning that's not included in their $30.00 up-charge per ticket. Will not be using this service again.

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    Response from TicketsatWork

    Savannah, it was a pleasure speaking with you today about your recent experience and appreciate the feedback you provided about the Preferred Access tickets you purchased. These tickets do provide access to premium high demand events where the ticket prices set by the reseller are often higher then face value. We are glad you were satisfied with the result of our conversation today and appreciate your willingness to use Tickets at Work again in the future. We hope you will consider updating your star rating to reflect your satisfaction with your overall experience.

    Factual basis uncertain
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2017

    We purchased tickets to Blue Man Group from Tickets at Work. I went online and looked up New York, Manhattan, and then typed in exactly what I was looking for. I then called and spoke with their rep and the service was great. He basically went online and helped me compare the prices to Ticketmaster. Then I called a second time because my niece decided to go on a trip after we had bought the tickets so I needed to get her a ticket close to ours. And these tickets were just various areas, you don't have access to all the tickets.

    He actually looked up to see how I could get that other ticket that was right next to ours. And he told me that it was Ticketmaster and the price. Of course, I had to pay more because it was late and I wasn't able to buy it all through Tickets at Work. But he still helped me find the ticket which was over and above. My experience with Tickets at Work is 100% positive and very easy. Where I work, we all really appreciate the service. I would definitely recommend it.

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    Response from TicketsatWork

    Janna, thank you for sharing your experience with us. We are happy to hear you found our Care team helpful and we were able to go over and beyond to help create a memorable experience for you. We hope you enjoyed the Blue Man Group performance and are happy to have you as a loyal customer!

    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Aug. 3, 2017

    I purchased Universal tickets for the first time thru Tickets at Work and it was simple. Everything was laid out on the website and the directions were easy. But I didn’t receive my confirmation email so I had to talk to their rep who then told me when I would get the tickets. The prices were actually more expensive through Tickets at Work than at the park itself but the experience of buying through Tickets at Work was easy and convenient.

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    Response from TicketsatWork

    Chelsea, we appreciate your feedback regarding your purchase experience and glad you found the process easy and convenient. We work hard to try and provide the best prices and discounts available and hope you will continue to consider Tickets at Work for all your future experiences!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 2, 2017

    Buying Florida Disney World tickets through Tickets at Work was quick and easy. My husband works with Walmart so we went on to their website to purchase the tickets. It was a little challenging to find the tickets on the Walmart website but after that process, everything went smoothly. I didn't have to log on to Tickets at Work since the Walmart website took us to that and somehow they're connected to each other. I called Tickets at Work and their rep answered my question. The tickets were cheaper at Tickets at Work than purchasing them at Disney World, so they saved us money. Check with them first if you need tickets.

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    Response from TicketsatWork

    Kim, we are glad to hear you found the purchase experienced quick and easy and were able to take advantage of the many discounts that are available. We hope you enjoyed your time at the park and look forward to helping you create that next memorable experience!

    Verified purchase
    PriceProcess

    Reviewed July 31, 2017

    I called TicketsatWork to book a hotel stay and I had a great experience. It was a bit frustrating in the beginning because I kept being bounced around. Eventually, when they were able to connect me with someone who was more aware of what I needed, the process went through and they were helpful. But, the prices could’ve been less because they're less in other sites. TicketsatWork said their prices could be up to 60% off and I wasn’t expecting 60% but a much better rate at least.

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    Response from TicketsatWork

    Yasmina, we appreciate your feedback as we are always looking at ways to improve the purchase process to help you create more memorable experiences. We hope you enjoyed your hotel stay!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 30, 2017

    I did a hotel stay in Orlando and we got attraction tickets for some local sites there through Tickets at Work. However, there was an issue with the hotel and I didn't know in which direction to go. I had to leave the hotel and needed a refund. I had to go through the hotel who told me I had to go through Priceline. So I called Priceline and they told me Tickets at Work did the booking and to go through them. I called Tickets at Work and they told me, "Why didn't you just call us first?" That was the only issue that I had, but Tickets at Work refunded me super quickly. They were great. They were really friendly and they helped me.

    So far, they're way cheaper than what I've seen. I'm a little upset at myself because I didn't know about them until my boss had me create an account with them. I was paying for twice for everything and then when I saw the tickets at Tickets at Work for the attraction, they were $20 less. It was huge difference. So now, when I go to schedule a trip, I go to Tickets at Work first and then see what kind of pricing we're talking about and compare it to everybody else.

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    Response from TicketsatWork

    Jessica, thank you for the wonderful review of our site, and glad that we were able to assist with your hotel request. Its great you found Tickets at Work that much cheaper than other sites, we work hard to offer the best prices for all theme parks, shows and hotels for you. We are happy to hear that your boss shared the site with you, hopefully you will pass it on as well!

    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed July 29, 2017

    My husband works for Lyondell and he loves Tickets at Work. He always tells me to get stuff through it. It’s good and I like them too. We bought a hotel stay in L’Auberge in Louisiana from them plus I also got done last night buying some tickets to a luau, horseback riding and zip-lining in Hawaii. Buying from them was easy and sometimes, it's mainly navigating exactly where you're going to see all the options including quotes. But their website could be a bit cleaner, a bit more negative space. Coming from another business, it's easier to read sometimes when there's not so much on the page since most people know where they’re going and want to see the options they have.

    We buy from them three or four times a year. Their price is really great because when we went directly to their website, we saved $300 or $400 with the events that we picked recently. Their customer service reps were also very helpful. I had to add an extra day and they were able to cancel my first reservation then get me a new one that had all of our dates consecutive in the same room. I called them on July 4 which was a holiday, but the rep was still awesome and super friendly. Our experience with them has been good and I would recommend to friends that they use Tickets at Work if it was offered to them.

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    Response from TicketsatWork

    Lauren, we appreciate your feedback as a loyal customer regarding your purchase experience on our website. We are always looking for ways to make the process easier and more convenient. We are glad to hear you were able to take advantage of several discounts on our site and hope you have a fun trip to Hawaii!

    Verified purchase
    Price

    Reviewed July 28, 2017

    I've looked at other deals and I tried Expedia, but I ended up going to Tickets at Work because it had the lowest price. I logged in and located the lesser price hotel in New York. I paid for it, went to the hotel, and that was it. All in all, it's an easy site. I like it and have also recommended them to others.

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    Response from TicketsatWork

    Jacqueline, we are happy to hear you had a smooth and easy experience with Tickets at Work in reserving a hotel reservation. We are happy to hear you were able to secure your hotel at a discount through Tickets at Work and hope you enjoyed your stay in the big apple!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 26, 2017

    I purchased Universal Studios tickets online from TicketsatWork and it was really easy. I loved their site and everything was easy to find. Their prices are very fair and definitely cheaper than the other tickets I've seen. I accidentally bought two sets of tickets so I contacted the customer service team and they were very professional and courteous. My experience has been very outstanding and I'd definitely recommend them. And I'd tell my friends to go on the site and purchase from them if they have an account with them.

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    Response from TicketsatWork

    Craig, we are happy to hear your experience with Tickets at Work was 'outstanding'! We thank you for your review of our website and glad you were able to utilize the site for discount tickets to Universal Studios. We appreciate the recommendation to your friends and are excited to have you as a loyal customer!

    Verified purchase
    Customer ServicePrice

    Reviewed July 23, 2017

    I used the website to book multiple hotels for a trip. The hotel price was a little cheaper but they charged fees. What is really bad is their customer service, which is terrible. I called to make 1 change and they wanted to charge $25 per change, which was ok, except that no one followed up to make that change with the hotel. Been 7 days and still no word from them. Next time, I will save myself time and headache by booking directly with the hotel instead.

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    Response from TicketsatWork

    Anh, we understand you were able to connect with a member of our Care team and were satisfied with the effort and resolution provided. Although our hotel's terms and cancel policy are beyond our control, we are eager to ensure your satisfaction and provide assistance where possible. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future!

    Factual basis uncertain
    Verified purchase
    Steve increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with TicketsatWork, Steve increased their star rating.

    Original Review: July 14, 2017

    Don't ever use this company. I bought tickets only to later find out they were cheaper at Costco by $30 dollars. I called and asked to return or adjust as I didn't receive my tickets yet. The Rep on the phone was beyond rude and wasn't willing to help at all. I informed them this would be my last time using their service and they could care less. $30 brought them this review and lost a customer for life. It's funny that I mentioned that on the call as well, only to hear a pause and "Are you all set sir?" No I'm not!

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    Response from TicketsatWork

    Steve, we understand you were able to connect with a member of our Care team who addressed your concerns regarding the theme park's ticket prices. We are glad to hear you were satisfied with the service received and resolution reached. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future!

    Verified purchase

    Reviewed July 7, 2017

    Tickets at Work's site is easy and convenient to use. I even told my co-workers that I like how they have the attractions listed per city or per state which then lets you narrow down attractions in different areas. It's not something that we know too much about at work. We know about it but we don't realize how easy it is to use. I was also able to see my prices right away, so I could see how much I'm saving. I was then comparing it to the actual prices if I buy it at the location.

    I bought tickets for Disney World, which they allowed me to print out my tickets, and water parks for Disney, which I had to drive somewhere to get. The convenience of being able to print out the ticket was what's key for me, so going out of my way to have to pick up the tickets at a different location for the water park was a little inconvenient, just because you never know how long the lines are going to be. It took me 20 minutes to get to the place where I could get my tickets and back, and ended up waiting for the tickets for 15 minutes. I hope there could be a process where the tickets can all be printed out, or have the option to do either/or, and not just on certain tickets but on all of them.

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    Response from TicketsatWork

    Gloria, we appreciate your review on your purchase with Tickets at Work and are glad that you found the easy and convenient while saving lots of money while doing so. We appreciate your feedback on your purchase experience as we are always are looking for ways to improve the ticket delivery process to ensure you have a memorable experience every time!

    Verified purchase
    Staff

    Reviewed July 6, 2017

    I called to purchase Disney tickets for me and my family. I spoke to a young lady by the name of Sherrell. She was so very helpful, she was very professional, friendly, patient and courteous. We had a hiccup with my zip code during the process, as I had just purchased a new home within the last 6 months. Sherell was patient and very willing to do what it would take to work together to achieve the goal of my ticket purchase. Sherell made me feel valued and appreciated. Thank you! What a wonderful experience I had with Sherrell and her Manager Laurie, you make a wonderful team! Keep up the good work Ladies. You're Awesome!

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    Response from TicketsatWork

    Vernita, thank you so much for your wonderful review of your experience with Tickets at Work. We will be sure to acknowledge those team members that assisted you and help make this an awesome experience for you. We hope you enjoyed your time at the park and are happy to have you as a loyal customer!

    Verified purchase
    Ease of Use

    Reviewed July 6, 2017

    TicketsatWork is easy to use, reasonable and financially, it was economical. I purchased Disney tickets and received different theme parks, and I found and bought the four-day Florida Resident ticket, as well.

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    Response from TicketsatWork

    Rochell, we are glad to hear you were able to find some great deals on the Tickets at Work site for Disney and hope you enjoyed your time at the park. We work hard to find the best discounts for you to enjoy your time and look forward to being part of that next great experience!

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed July 5, 2017

    I purchased movie tickets from TicketsatWork, and it was fast. We got the work access and did it online right from there. So far the website's great. It's fairly easy to use. This is my first time purchasing but I do plan on maybe later. I want some more if I could find some deals. I would tell a friend to definitely use TicketsatWork. It was a good deal.

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    Response from TicketsatWork

    Jonathan, welcome to Ticlets at Work, we are glad you took advantage of your site and found it easy to use and full of great deals on discounted tickets. We appreciate the recommendation and look forward to your next experience with us!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 4, 2017

    They have good deals and the help was sincere when I called customer service. I use them once a year and this is the first transaction I've had with them this year. I bought tickets for Universal Studios Hollywood. I just logged in, typed in the place I wanted and got the correct quantity. The process was pretty simple. But it could be just a little bit more organized by using some sort of color coding for the names of places.

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    Response from TicketsatWork

    Derrick, we appreciate your feedback regarding your purchase experience. We are happy to hear you have been able to take advantage of discounts through Tickets at Work year after year and hope you enjoyed your time at the park. Thank you for being a loyal customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2017

    Great customer service. Crystal provided superb assistance with a great pleasant, approach.

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    Response from TicketsatWork

    Ken, thank for for the positive feedback on the service you received from our Care team. We strive to provide the ultimate service experience with every interaction to help you have a memorable experience!

    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed July 3, 2017

    My work had recently sent out an email that we had an account with TicketsatWork and we will get discounts. I have looked at their website, logged in and they had a couple of specials, but I wanted to make sure I would get like a Park Hopper pass where I could go to all the parks whenever I feel like it. Their customer service team was really good. I talked to somebody initially then the call got dropped so I had to call back. But when I called back, they set everything up and I have bought Walt Disney World tickets for my whole family.

    The dealing has been smooth and they walked me through it. The quality of service was also good. They were personable, friendly and nice plus they gave me directions on how to get to the location and go pick up the ticket so it was easy. I liked their website and I saw all the different options. I go on vacation a lot and I’ll be giving them a call whenever to get this kind of tickets. The price they offer definitely works compared to the ones from other websites. It's definitely worth to give them a try.

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    Response from TicketsatWork

    Timothy, we are happy to hear you enjoyed your first purchase experience and hope you also had a wonderful time at the parks. We work hard to provide that great service you mentioned and ensure we have the best deals and offerings on the site. We look forward to helping you with more memorable experiences in the future!

    Verified purchase
    Price

    Reviewed July 2, 2017

    We were looking for reasonably-priced tickets and my daughter-in-law found TicketsatWork online. Once I put my request in, they got the money off my credit card and they confirmed that they had gotten it in a timely manner. Then I got the confirmation number on my phone so the park already had all the information. All they had to do is pull it up once we got there.

    However, they said one thing online and then when we got there, they said that the amount we paid wasn’t correct. They talked about it being the peak season and how we had to pay more money. It's already very expensive and I didn't like it. We had asked to speak to somebody from TicketsatWork when we were there trying to get the tickets and everything straight, but we were not given any other options except to pay the money and get the tickets. It was $21 per person and there were at least 20 people in our party. I don't think we were treated correctly and it was completely ridiculous because TicketsatWork had already quoted us a price. I wasn’t satisfied at all and I would like a refund of all that extra money.

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    Response from TicketsatWork

    Lois, we appreciate your feedback regarding your experience with the theme park tickets. We understand you frustration and value your input as a loyal customer of our business. A member of our Care team will be reaching out to you today to address your concerns and ensure your satisfaction!

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed July 2, 2017

    My company has a PerkSpot and Tickets at Work came up. When I was in Curacao, I purchased tickets to Disney online through a smartphone and it was fairly simple. It was all basically automated and the tickets were well-priced. We got tickets for four days and it was for Memorial Day weekend, which is a busy weekend, to say the least. It was our first time going there and it was an incredible experience. Tickets at Work is a great application and I would tell others to try it out. It was awesome.

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    Response from TicketsatWork

    Kenny, thank you for sharing the details of your incredible experience through Tickets at Work. We appreciate you recommending us to others and are glad you were able to take advantage of the discounts to Disney!

    Verified purchase
    Staff

    Reviewed July 1, 2017

    I went to TicketsatWork's office and got the tickets for the Island of Adventure theme park in Orlando, Florida. It was a little bit sketchy to find the building because I didn't expect where it was. They don't have a sign on a busy street that says "TicketsatWork" and I had to go into an office park. It was a Sunday, so there were no other cars around. But the good thing is that they're open on the weekend and it was a total last minute decision, so it was very fortunate. Also, their representatives were very helpful. It's a good way to go and it's definitely worth the savings. I would definitely recommend them.

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    Response from TicketsatWork

    Michelle, thank you for your review on your purchasing experience with Tickets at Work. We are always looking for ways to improve the process for our customers to access the best deals and offerings and appreciate your feedback. We look forward to being a part of your next memorable experience!

    Verified purchase
    CoveragePriceOnline & AppStaffEase of Use

    Reviewed June 30, 2017

    My family and I traveled to Orlando and we went to a couple of parks at the area. I bought tickets at TicketsatWork because of the discounted price and when we went to Animal Kingdom, I did not realize that the tickets weren't for the peak season. Nobody told us that we bought the value tickets instead of the peak season tickets. Also, we had no idea that it was peak season when we went. We don't live in Florida and we don't go there every day. Their website was pretty easy to use and self-explanatory but there was nothing on there to indicate when the peak season was. It only said that the tickets had to be used before December 31st.

    I spoke to four people and told them I bought the tickets the day before we went to the park. I explained to them that I was traveling with my family and we were excited about finding those tickets at their price. Each person that I spoke with told me the same thing that since the tickets had already been issued, there was nothing that they could do. In the end, we were responsible for paying $100 more to cover the cost of the tickets that we bought. I was disappointed with how things were handled and I would not recommend TicketsatWork.

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    Response from TicketsatWork

    Tamekia, we appreciate your feedback and understand your frustration. All products are subject to the terms and conditions set by the park themselves, which we advise during the purchase process but have no control over. A member of our Care team will be reaching out to you shortly to address your concerns about your purchase and experience in regards to the theme park tickets.

    Factual basis uncertain
    Verified purchase
    Punctuality & Speed

    Reviewed June 30, 2017

    I was able to purchase hotel reservations and Disney tickets from TicketsatWork and the process was super quick. I did everything online. The was very good and everything was perfect.

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    Response from TicketsatWork

    Hernando, we are glad you found Tickets at Work quick and easy and were able to find everything you needed right on the site. We look forward to helping you with your next memorable experience!

    Verified purchase
    Price

    Reviewed June 29, 2017

    I'm completely satisfied with the methods used online to purchase at TicketsatWork. It was my first time buying and everything went smoothly. The prices are awesome.

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    TicketsatWork
    Response from TicketsatWork

    Jose, we appreciate you sharing your experience. We try hard to ensure the purchase process is easy and smooth so you can go out and enjoy those memorable experiences! Thanks for your patronage!

    Verified purchase
    Price

    Reviewed June 29, 2017

    I logged on to Ticketsatwork.com and purchased the Disney Blizzard Beach tickets I was wanting. It was my first time doing it and the website was very user-friendly. Their prices were better and they were very nice and helpful when I picked the tickets up.

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    Response from TicketsatWork

    Heather, thank you for sharing your experience. We are happy you were able to take advantage of the many offerings and discounts on Tickets at Work. We hope you enjoyed your time at the water park and are looking forward to having you as a loyal customer!

    Verified purchase
    Staff

    Reviewed June 28, 2017

    So far I have purchased four times this year from TicketsatWork. I purchased tickets from them to go to Orlando, to Disneyworld, and afterwards I purchased tickets for the hotel as well. When I searched for a hotel in Orlando, I didn't filter too much on the pricing. I read the ratings, viewed the pictures and saw how close it is to the theme parks. Then I go to the accommodations like what type of rooms they have for a family of five. The only problem I had was when you go and look at a particular hotel and you view it, then when you try to go back, you had to do the search all over again. That was frustrating.

    I’ve always purchased and did reservations online. It's easy to find everything that I need, and they are also reasonably-priced. I go to TicketsatWork first whenever I need to decide to travel and look for hotels and tickets for events and then venture out if there's something cheaper. I’m not the type of person who goes to every site and try to see the best deal -- I do two at the most. But overall, we go back to TicketsatWork and purchase through them for where we're trying to go. They have been extremely helpful and it's a good experience. I always recommend it if somebody's looking to go somewhere. I tell them to check Tickets at Work first.

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    Response from TicketsatWork

    Christopher, we appreciate the comments and feedback about your purchase experience. We are happy to hear you were able to create multiple experiences via the discounts and offerings on Tickets at Work. We appreciate you recommending our business to others and look forward to having you as a loyal customer!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 28, 2017

    I would like to thank and commend Ms. ** for her excellent customer service. At the last minute my family and I decided to visit Universal Theme Park while in Orlando. I was advised when I placed my order through TicketsatWork that I would have the tickets in approximately 20 minutes so we left our hotel and headed to the park. Upon arrival I discovered the ticket voucher never arrived and there was a delay in the transmittal to the theme park.

    I wasn't sure what to do. The tickets were expensive and I did not want to purchase them again and await reimbursement. However, my family and I were already at the park and my children were anxious to get started. The first representative I spoke with put me on hold and was kind enough to request a push of my tickets. Ultimately, the tickets were forwarded to my email and I received them just as I reached the customer service representative at the park. Shataria was also calling to ensure I received the email and that my issue was resolved. The park representative was then able to print the tickets and send us on our way. Often, clients are quick to write about bad experiences, so I wanted to take a moment to say Thank you for a job well done. Not only was my issue resolved, the phone call to ensure resolution was exceptional service and I am grateful.

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    Response from TicketsatWork

    Greta, thank for for the great feedback on the service you received from our Care team! We work hard to provide the ultimate level of service to help create a memorable experience for you. We will be certain to acknowledge those team members you lauded in your review and we are looking forward to having you as a loyal customer for Tickets at Work!

    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed June 28, 2017

    I made a purchase for tickets to Universal from TicketsatWork and their website was easy to navigate. But when I got the tickets, I saw that I could have gotten it upgraded for a couple of dollars less but this was not shown on their website. I called them and the rep was professional and made it right. It was good on the whole.

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    Response from TicketsatWork

    Derek, we appreciate the positive review of our site and your experience. We always work hard to offer the best prices and theme park tickets. We hope you enjoyed your visit to Universal!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 27, 2017

    I purchased Disney tickets from TicketsatWork and the first two representatives weren't very helpful. I kept calling because I wasn't getting any answers. I sent an email and nobody got back to me and to this day I still haven’t gotten a response. The last one was really good. Whoever I talked to the last time explained things and was really helpful. TicketsatWork prices are actually higher and when we went the next time we got a Florida resident deal on our own.

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    Response from TicketsatWork

    Shannon, we understand you were able to connect with a member of our Care team who listened to your feedback and made an effort to address your concerns regarding your experience with your Disney tickets. We are glad you were satisfied with the service you received and hope you will consider updating your star rating and use Tickets at Work again in the near future!

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2017

    I bought Disney's Typhoon Lagoon from Tickets at Work. I looked it up online and I gave the number at the bottom. I called and talked to a representative and she was able to help me out nice and easy. A friend of mine looked at other sites and mine was $5 cheaper. I wanted to pick up the tickets because I needed them immediately. So that was good as well. I'd recommend Tickets at Work.

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    Response from TicketsatWork

    Carolina, we are glad you found our rates cheaper than that of other sites and we hope you enjoyed your experience at the park. We appreciate the recommendation to your friends and are excited to have you as a loyal Tickets at Work customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 26, 2017

    I purchased a hotel's stay through TicketsatWork and it was at a discounted rate. But there was a problem with the booking at first because I wanted to stay at the Days Inn which was a mile and a half away from the hotel I ended up staying in, the Orlando Metropolitan Resort. I booked the hotel but TicketsatWork called me back stating that they couldn't book it. There was a whole altercation with the personnel on the phone because I was getting frustrated that they took my money and they didn't have the reservation done. They kind of threw me off.

    The rep said there was some type of disclaimer but I didn't read it if there was. I read all of the things, though. They tried to get me three other rooms at the Days Inn but they couldn't get it. So I said I'll try the Orlando Metropolitan Resort. My wife was going through Tickets at Work too. She's with AMSA that works with Tickets at Work. She was the one who found the hotel. Then at the Orlando Metropolitan Resort, there was someone who broke into the hotel and stole stuff. I saw the guy and I let the hotel know. I also complained because there were no key cards and they were getting us a room with a hook. Overall, the person who dealt with me over the phone did phenomenally but it was just a horrible experience all the way around. I checked out on the 12th, this Monday, and the hotel refunded me a night's stay and they told me to contact TicketsatWork to get the additional money back.

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    Response from TicketsatWork

    Mario, we are glad you were able to connect with a member of our Care team and they were able make an effort to turn this into a positive experience for you, despite the incident that you experienced on property at the hotel. We hope you will consider updating your rating based on your satisfaction with our service and use Tickets at Work again in the near future!

    Factual basis uncertain
    Verified purchase
    PriceStaff

    Reviewed June 26, 2017

    I purchased tickets to a Chicago Cubs baseball game as an anniversary present for my husband. I paid just over $1100.00 for two tickets. TicketsatWork have this marked as a discounted price. After the purchase was made other sites had similar seats listed between 3 and 4 hundred after tax per ticket. I talked to a customer representative who said nothing could be done. I advised her that I was displeased and she advised out of every 10 customers they have 2 that are displeased, but 8 that are pleased. So today my tickets arrive and what I paid 500 plus tax per ticket for are showing on the ticket after tax the ticket would cost 194.88. I understand an increase to some degree. The difference I paid was over $700.00. That is ridiculous if you ask me. Before you make a purchase thinking you are getting a good deal look at all options.

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    Response from TicketsatWork

    Erica, we appreciate your feedback regarding your purchase. We are excited to offer Preferred Access tickets for high-demand and sold out events such as concerts, sports and major events around the world. We are glad you were able to connect with a member of our Care team and you are satisfied with your overall experience and interaction with the service provided. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future

    Factual basis uncertain
    Verified purchase
    Customer ServicePrice

    Reviewed June 26, 2017

    This would be my first year using TicketsatWork and so far I've done about four purchases. I just ordered Disney tickets. I've also gotten tickets to Cirque du Soleil and a hotel stay in Fort Myers. We purchased both of them online and it was easy. I called customer service once to cancel hotel reservations and it was resolved fast and simple. The prices they offered were fair especially compared to what regular prices would be. It has been good and wonderful so far.

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    Response from TicketsatWork

    Frank, we appreciate your positive feedback on your purchase experiences and interaction with our Care team. One of the great benefits of Tickets at Work is the ability to set up your entire vacation from theme park and show tickets to your hotel reservation. We look forward to having you as a loyal customer

    Verified purchase
    Online & AppEase of Use

    Reviewed June 25, 2017

    TicketsatWork is perfect as always. The process of purchasing was easy and I bought The Sea World Busch Gardens and Disney tickets. I did it online and got my tickets for the trip. Their website is easy to use and it's been great.

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    Response from TicketsatWork

    Ashley, we are happy to hear you were able to take advantage of discounted tickets to multiple theme parks and had a 'perfect' experience. We strive to provide the best offerings and service to you and are excited to have you as a loyal customer!

    Verified purchase
    Price

    Reviewed June 25, 2017

    I purchased Blizzard Beach Tickets from Tickets at Work. I logged on to my ADT and I selected the tickets I wanted. I researched the actual date and Tickets at Work took $15 off through my job. That made it cheaper. It took 48 hours to process then I picked the tickets up thereafter. I had a great experience with Tickets at Work. I'm looking to buy tickets to Volcano Bay next week and I'll purchase through them.

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    Response from TicketsatWork

    Ashonte, we hare happy that you continually have found discounted theme park tickets through Tickets and Work and hope you enjoyed your time at the water parks. We are excited to have you as a loyal customer!

    Verified purchase
    Sales & MarketingPriceProcess

    Reviewed June 24, 2017

    I purchase from Tickets at Work two to three times a year. Previously, I purchased tickets for Legoland and for Universal Studios. I just went online, typed in what park I wanted to go to and saw the prices were pretty reasonable, so I just purchased them. It took me five minutes from start to finish so the process was simple and everything was self-explanatory. Plus, it's definitely cheaper than actually purchasing directly from the park. A lot of times there's promotions going on that the park themselves don't have either. It has been a painless process and I typically recommend Tickets at Work to people at my place of employment.

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    Response from TicketsatWork

    Tamara, we appreciate your loyalty to Tickets at Work and considering us for all of your ticketing needs. We work hard to ensure we get the best deals and prices so you can have a memorable experience. Thanks for the recommendation!

    Verified purchase
    StaffProcess

    Reviewed June 24, 2017

    I got three-day passes for Disney World from TicketsatWork. Originally, I was trying to figure out how to purchase a ticket through my job and I was not getting anywhere. I had a relative that had TicketsatWork through her company and I had purchased my tickets with her and then I had to pick it up at the location. I knew the code to purchase it and I was able to purchase additional tickets for my other relatives.

    The website was easy and self-explanatory. It was an additional to go in through the experience online ‘cause I got to see hands on if they matched and all the pictures and that was fun. And then the people were more informative than those at Disney and the young lady at the ticket center in Orlando was helpful. It was a breeze through once we got to the gate. We gave them the cards and everything was confirmed, we got our passes and we were good to go. We had a great experience.

    I would let my friends know that the benefit is definitely worth it, as well as the help and the assistance is great going through the process and making choices especially as I've seen it at the ticket pick up center. When I got to the actual location and pick up the tickets, I was able to get more information on what other packages I could have purchased through TicketsatWork. There were maps and it’s like a tour guide through going to where the location is going to, other than getting a discount.

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    Response from TicketsatWork

    Renae, we thank you for your raving review of Tickets at Work. We are glad you found discount tickets to Disney and found our Care team and ticket center extremely helpful. We appreciate the recommendation and hope you enjoyed your time at the park!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed June 23, 2017

    Purchasing the three-day Disney World Park Hopper ticket from TicketsatWork was pretty easy for the most part. I just logged into the website that we use for work and figured out which pass I needed. I looked around to see if there were other options or competitors, but TicketsatWork had one of the lowest prices. Although there was another place that had a lower price, I didn't really feel real comfortable going through them because I've used TicketsatWork before, and had good service from them. I'm willing to pay a couple of bucks more for something I know that works.

    However, I read online that when you purchase it, it takes about 48 hours to get your pass emailed to you, and mine was an impromptu trip, so I didn't have 48 hours. When I called, the first lady I spoke with said that I could use my receipt from my email to take to Disney, but the website said the opposite, that you have to use the actual PDF that was sent to you. I ended up talking to three different people and getting three different answers for things. And then it got too late and I ended up just calling and doing the booking over the phone with the last person I spoke to because I was told that if I want to come pick up my pass, it takes 24 hours for them to get it ready and have it printed. But if I buy it right then, someone will have it ready when I come pick it up. So I just drove down there, told them who I was, and they printed the ticket out right there. The whole process was quick and pretty painless. I would recommend TicketsatWork.

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    Response from TicketsatWork

    Steven, thank you for the positive remarks about our prices and service. We appreciate you sharing your experience and are happy to hear you were able to connect with a Care representative and received your tickets instantly in our tickets center in Orlando!

    Customer ServiceStaff

    Reviewed June 23, 2017

    My employer participated with TicketsatWork for discount rates. I booked hotel for my son and due to extreme weather all flights were canceled. I notified the company and was lead to believe they would credit my account and understood. After several phone calls and a promise to call back--they didn't. Finally after I called them they told me "Sorry can't issue a full credit less $25" as they indicated they would.

    After 10 emails, 17 phone calls and a lengthy discussion with "Juan" their customer service manager, NOTHING WAS DONE! What make it the worst is "Juan" promised to get back to me in 72 hours. He apologized and said he would personally call me and DID NOT! I followed up several times, leaving 4 messages (this is over 2 weeks ago) and he never called back! This company is worthless! Their customer service is inexcusable! It's not just about the "refund" anymore, it's about the disrespect and lack of consideration to provide customer service! I hope you don't choose to do business with them! I hope enough people complain and exercise caution before booking with them!

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    Response from TicketsatWork

    Lisa, we understand you were able to connect with a member of the Care team who is working on your request. We understand the situation is out of your control and we will make every effort to advocate on your behalf with the property. We are glad your concerns were heard and are being addressed as we speak. We hope you will consider revisiting your review and updating your star rating.

    Verified purchase

    Reviewed June 23, 2017

    I purchased the tickets and made reservations for the Daytona Beach through TicketsatWork. I picked out the hotel I wanted online, then they took my credit card information, gave me a confirmation number and it was done. So far, their service was good but the hotel was awful. Nevertheless, it’s a great experience and if you’re looking for reasonable prices, TicketsatWork would be the place to go.

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    Response from TicketsatWork

    Cornelius, we are glad to hear you were able to take advantage of the many discounts we have to offer on our site. Although the property was below your expectations we hope it was a memorable experience overall and look forward to doing future business with you!

    Verified purchase
    Price

    Reviewed June 22, 2017

    I called TicketsatWork and asked about ticket rates for Universal Studios. They gave me the prices, I paid for them and they made some good offers. I also did the hotel reservation, which was also good. I have bought from them two times now and I'm going to do a third to reserve some CityWalk club tickets. The prices were decent and everybody was nice. Compared to other ticket sites, TicketsatWork is comparable with a little bit of discount. I've seen some places that are of equal value while some are a little bit more. Compared to gate prices, they were a lot better. It was a great experience. I'll tell everybody at my job and refer them to go.

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    Response from TicketsatWork

    Delvin, we appreciate the rave review and are glad you were able to take advantage of the many discounts we offer here in Orlando. We appreciate you recommending us to everyone at your place of work and are excited to have you as a loyal customer!

    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed June 22, 2017

    I bought tickets for Disneyland, California from TicketsatWork and their website is user-friendly. We have a corporate quote and I logged in to the TicketsatWork portal, purchased the tickets there, and got an immediate confirmation. However, I had to wait until the last moment because the e-tickets were not delivered on my email until the next day morning. Other than that, it was a good experience and I would definitely recommend TicketsatWork. I checked on the Disneyland portal and there's a price difference because TicketsatWork was slightly higher, but TicketsatWork offered a $25 gift card with the ticket.

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    Response from TicketsatWork

    Mihir, we are happy to hear you were able to take advantage of the deal we are offering for Disneyland tickets! We hope you enjoyed your time at the park and appreciate the review and recommendation!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed June 21, 2017

    It was a simple and fast process with Ticketsatwork. I've used them a lot and we always buy our Disneyland tickets from them. This last time, I purchased Disneyland tickets and I went to their site, which I'm familiar with. I was trying to get the ones that had the gift cards which have actually been somewhat problematic and I had to go find a specific deal to use them. But that’s okay. I got all the way through paying the tickets then it said I needed 48 hours to process the tickets. I didn’t have 48 hours so I had to call and talk to a representative from Ticketsatwork to see if they could escalate, which they did and they were very helpful.

    We bought the tickets under my husband’s Amazon because Amazon had a deal with TicketsatWork, which is better than the deal it has with my company, Hewlett-Packard. And that's kind of strange. Also, the website was fine but there should be a better explanation/clarification on the differences between all the choices especially on Disneyland tickets. There are usually three or four different choices and sometimes, somebody could select the Southern California package without knowing that one has to be a Southern California resident to do that. But I would tell a friend to go for TicketsatWork purely based on price.

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    Response from TicketsatWork

    Aimee, we appreciate your positive review of our business and are hope you enjoyed your time at the park. We are glad to hear you connected with a Care team member to assist with your issue. We work hard to provide the best service and prices every time!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 21, 2017

    I called TicketsatWork over the phone and bought Disney Water Park tickets, then I went to their office to pick it up. They were professional and courteous over the phone and even when I went in person, they were nice. They have better prices too. The tickets were cheaper with them than if I purchased it at Disney Water Park's entrance.

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    Response from TicketsatWork

    Ismaily, we are happy to hear you were able to take advantage of the discount tickets we offer to Disney! We work hard to offer the best prices and provide the best service so that you have a memorable experience!

    Verified purchase

    Reviewed June 20, 2017

    I purchased my tickets from Tickets at Work through my job which is affiliated with them. I called in and the Tickets at Work rep got my name and where I got my discount from. I used my debit card, read off my card number, and they sent me a confirmation to my email on how and when to pick the tickets up. It was a great service and I didn’t have any problems with it. I love Tickets at Work and I would recommend it. I always go to Tickets at Work and I will purchase tickets again sometime next month. I was going to Volcano Bay but Tickets at Work doesn't offer the tickets.

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    Response from TicketsatWork

    Kamicia, we appreciate your positive review of our business. We work hard to provide best discounts and ticket offering available. We hope you will continue to keep an eye out for new theme park offerings for that next memorable experience!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 20, 2017

    I purchased Universal Studios tickets from TicketsatWork. It was pretty easy to find the ticket on the site. However, it needs to have more accurate information. When I purchased them, it said that it would put my tickets online at home, but I ended up getting a refund and getting them in Florida. I showed the representative that was there exactly what happened. He said that I was told that my tickets are going to be electronic. I print them out, get a confirmation and that's it. Then he told me to go to the self-kiosk and put in my ticket to save me time from falling in line. I appreciate how the customer service was able to solve it, and everything else was clear cut. Also, their prices were pretty competitive because the ticket we were buying was a one clock, one day ticket, and for that, hardly anybody gave a discount.

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    Response from TicketsatWork

    Caprice, we appreciate your positive comments about our pricing a service. We are happy to hear you found the purchase process clear and easy and hope you enjoyed your experience at park!

    Verified purchase
    Customer Service

    Reviewed June 19, 2017

    We made our first purchase from TicketsatWork and it was for Dollywood tickets. It's easy to purchase online and I got a better deal than what I'd get at the gate. But I thought that the tickets would be available right away but I was only told that it would take up to 24 to 48 hours when I went to the confirmation email. It should say that before you purchase them but I never saw that anywhere when I was purchasing the tickets. We purchased the tickets last minute, the day before the event. We held off since we didn't know if we were going to be able to go. When we got to the venue and we still didn't have our tickets. We had to call and wait outside the gate about 30 minutes. They get it through but it took a while. Overall though I was happy and I would recommend them.

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    Response from TicketsatWork

    Beth, we appreciate your feedback regarding your purchase experience and are glad you found it easy to purchase discount attraction tickets online. Processing times are set by the attraction itself, however we are always looking for new discounts and offerings to provide you with the most memorable experience!

    Verified purchase
    PriceStaffEase of Use

    Reviewed June 19, 2017

    I bought Disneyland tickets from TicketsatWork. The website wasn’t easy and I wanted to be sure of the process to get the tickets so I called and they were able to help me then. The representative was great and the prices were fair. It was a good experience, easy to use, quick, and we’re very happy with our whole visit.

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    Response from TicketsatWork

    Diana, we are excited to hear you had such a great experience with Tickets at Work. We are glad you were able to connect with a member of the Care team to assist with your order and ensure you had a memorable experience. We hope you enjoyed your time at the park and will consider using our site again in the future!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 19, 2017

    We’re going to Walt Disney World and we went to TicketsatWork for tickets. Their online process was easy. We punched in the information including where we wanted to go and for how many days. But I didn’t proceed to purchase the tickets online because there was a part that said that I would be receiving the tickets by Monday or Tuesday, which was already late and everybody else in our group had already picked up their tickets.

    I called TicketsatWork to find out what we could do. When speaking with the representative, it was quick, concise and we didn't wait too long for an answer. The service was of good quality. We're told to go to their office and get the tickets there instead of waiting for the tickets to be emailed to us. They seemed to know what they were talking about. They told us what time the office would close and we were given directions going to their office in Florida. I went there and it was about 15 minutes away from where we were staying. I picked up the tickets right there on the spot and they gave us maps. If not for that, I would’ve had to probably lose a day of going to Disney because I had to wait to get my tickets emailed to me.

    That was my first time to use TicketsatWork and because it’s nice and easy, we’re going to use them again maybe on a day trip or two or three days, something later in the summer. Also, we looked around at different places and TicketsatWork's prices, especially for the Disney park, was better. It was an awesome experience and I would recommend them.

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    Response from TicketsatWork

    Cheryl, thank you for the rave review! We are glad you were able to take advantage of discounts for theme park tickets - we work hard to ensure we offer the best prices for all products. We are happy to hear you were able to utilize our Orlando ticket center to get tickets instantly so you can go and enjoy your experience!

    Verified purchase
    Customer Service

    Reviewed June 18, 2017

    I took tickets for King's Island and one more amusement park from TicketsatWork. I logged in to their website and purchased what I wanted. After that, they sent me two emails - one for the confirmation and another for the tickets. However, I purchased the tickets right at the time when I was going to the amusement park and it took me a couple of hours to receive the tickets. I was ready to go out but had to wait for them. So I'd tell others who want to purchase from TicketsatWork not to do it on the same day that they want to use the tickets. They should do it a day before because TicketsatWork might take some time to send the tickets.

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    Response from TicketsatWork

    Prateek, thank you for sharing your feedback on your experience. We value your business and are glad you were able to resolve your issue and receive your park tickets. We hope you will continue to use Tickets at Work again in the future!

    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed June 17, 2017

    We’ve purchased two sets of tickets for resort reservations and a hotel from Tickets at Work, one for Oregon and one for Las Vegas. I did it online and it was very easy to navigate through their website. It was also very positive and they were the best prices from all the different websites. I’ve referred them several times and all of my coworkers here at Houston Methodist (because it’s on our user site benefit package) use Tickets at Work.

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    Response from TicketsatWork

    Amanda, thank you so much for that glowing review! We are excited to hear that you have recommended us to your coworker and that Tickets at Work us the go-to for tickets at Houston Methodist! We hope you enjoy your two hotel stays and are happy to have you as a loyal customer!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 17, 2017

    We got tickets for New Kids on the Block when they were in Portland. Then I went on TicketsatWork to see what would be interesting and I saw Criss Angel. I went through the calendar when we would be in Vegas and purchased the tickets for my daughter for her birthday. I thought I was purchasing for a certain date, and then my daughter pointed out that we're not gonna be in Vegas at that time. So I contacted their customer service and the guy was very helpful. He told me that there were no guarantees and that we had to contact the place where Criss Angel was playing to see if they would accept that. He called me right back the next day and said that everything was good and re-issued me tickets for the time that we were gonna be there. He was amazing and did a good job.

    The prices were really good and reasonable. I've seen some stuff that was a little higher than going on the internet and looking but not a whole lot. I just started on using them this year and will continue to buy tickets from them. We're going back to Vegas in September and my daughter is gonna get this time tickets for Jabbawockeez. They're an easier way to go and I told people at work about them.

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    Response from TicketsatWork

    Nyla, we are glad you enjoyed your experiences with Tickets at Work and our Customer Care team was able to assist with your request. We appreciate your positive feedback and are excited to have you as a loyal customer!

    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed June 17, 2017

    We talked with TicketsatWork's representative when we booked the tickets. It was easy and a good purchase. Their website was also easy to use. They also had the best prices. We'll plan on going to Florida again we'll buy from TicketsatWork. I'll recommend them.

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    Response from TicketsatWork

    Doki, thanks for the review, we appreciate your comments about your purchase experience. We are happy to hear you found the website easy to use and that the representative was helpful. We look forward to you repeat business!

    Verified purchase

    Reviewed June 16, 2017

    I go to Disney about once a month and though this was our first time completing Disney tickets purchase from TicketsatWork, it was an awesome experience. It was a great opportunity to be able to get the tickets discounted. I got a three-day ticket for my brother and 2-day tickets for me and my husband. I bought them online and TicketsatWork's website was easy to understand. Then I picked the tickets up at the center in Orlando. I already told my friends to use TicketsatWork. I told them I can get the tickets for them and do it the way we did it because that's great rather than paying 100 bucks for a one-day pass. We're going in September and we may buy another one for our family members so they can join us at a cheaper rate rather than paying full price.

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    Response from TicketsatWork

    Luz, we appreciate your positive comments about your business. We are happy to hear you were able to take advantage of some great discounts for Disney and shared with this your family! We look forward to have you as a loyal Tickets at Work customer!

    Verified purchase
    PriceOnline & AppStaff

    Reviewed June 16, 2017

    We purchased travel tickets to Orlando from Tickets at Work. I purchase from them once a year. While you have to be a member to order tickets, their website is very user-friendly. You go to their web page and look for what you're interested in. Also, Tickets at Work offers better prices. I love it and I've recommended it to different people. It was an amazing overall experience.

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    Response from TicketsatWork

    Claudia, we are happy to hear you continue to find great deals on our site year after year. We appreciate you recommending Tickets at Work to others and look forward to when we can provide you with that next 'amazing' experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2017

    Jessica was an absolute joy to work with. My email address was incorrect and I did not receive my tickets. She immediately identified the issue and resolved it. She even took the time to ensure that I received the new email. Kudos to Jessica for making my experience enjoyable and brief. I will utilize your customer support going forward if there more people like Jessica there.

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    Response from TicketsatWork

    Krystal, thank for your sharing the experience you had with Jessica! We will make sure that she is recognized for the amazing service that you received. We work hard to provide the best customer service and ensure you have a memorable experience every time. We hope you enjoy your movie and look forward to having you as a loyal Tickets at Work customer!

    Verified purchase
    PricePunctuality & SpeedOnline & AppEase of Use

    Reviewed June 15, 2017

    We purchased Disney tickets online from Tickets at Work. The website is simple and easy to navigate. I had no issues. The price is not really too big of a difference. The only big difference is that I got a $25 gift card. They gave it the first time I purchased from them. They didn't have it the second time. Still, I would recommend them.

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    Response from TicketsatWork

    Dishnel, we appreciate your feedback and are glad you were able to take advantage of the many discounts we provide. We work hard to continue to find the best deals for all of our products. We appreciate the recommendation!

    Verified purchase
    PriceEase of UseProcess

    Reviewed June 15, 2017

    I researched Cedar Point tickets at TicketsatWork then I called them to ask some questions. They told me the tickets will be the best ones for the water park and amusement park that we were going to. I was happy because I thought that’s what I needed. So I went ahead and purchased two different sets of tickets online and the process was very easy. The website was easy to navigate and there were a lot of options for buying tickets. Their prices were also reasonable and a lot better than other competitor websites.

    But the issue was when I printed the tickets and I was reading the fine print, the tickets were only good for the amusement park and neither set of tickets were good for the water park. I got kind of frustrated because I was told incorrect information at the beginning. So I had to work with them for a little over a month to get a refund on one set, and it took a bunch of back and forth when it wasn’t something that I did. But I eventually got my refund and purchased from them the right tickets. So next time when I do it, I'll do my research a lot better before I decide where I'll buy these tickets from. But overall, I’m happy and I referred a friend who’s going with us to purchase her tickets through them and she did.

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    Response from TicketsatWork

    Justin, we are happy to hear that you enjoyed your experience overall and our Care team was able to resolve your issue in the end. We appreciate you recommending us to a friend and are excited to have you as loyal customer!

    Verified purchase
    PriceStaff

    Reviewed June 14, 2017

    I’ve purchased from Ticketsatwork two times in the last one year. I reserved a hotel in Vegas through them. I booked it online and the website was good. I booked four adults and two kids but the site took five adults and two kids. So eventually it raised the cost of the reservation. I spoke to a representative and she corrected the error and got the money refunded. It took a while but it was good. I referred Ticketsatwork to a few people and sometimes, they get a very good deal. But other times, the site is as good as any other places selling tickets. Another feedback with Ticketsatwork compared with VRBO is that they take care of hotels whereas VRBO will give the option to add the private vendors or somebody not running big hotels.

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    Response from TicketsatWork

    Appaji, we are glad you were able to take advantage of our discounted hotel room rates offered all of the world. We are happy to hear that our care team was able to provide assistance to ensure you had a memorable experience!

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    Reviewed June 14, 2017

    We’re gonna do Legoland and Disney World and booked our hotel online through Tickets at Work. I went through Wells Fargo because I’m a team member. I clicked on the only option they give us that is available and it was a two-bedroom suite at this hotel. Not as fantastic but they paid for it. I booked under my husband because it’s his card. I’m a bit OCD, so I called the hotel to make sure everything is good to go. And because it was a third party, I got a little bit of a runaround. When I finally spoke to the hotel, they said the reservation shows a studio. It wasn't what I paid for and they told me to call the third party I used to fix it. I called Tickets at Work and talked to a super nice and absolutely wonderful gal. She was pretty baffled because it takes 24 to 48 hours for it to even load and transfer over to the hotel. It’s not possible for them to have any idea what exactly I booked.

    I explained to her what was going on and she did every research that she could and said it shows on their end that I booked a two-bedroom suite. She made the stressful situation a little bit better. She told me to call back. I called back on Tuesday to give it enough time to fully process, but I didn’t get her. I got another gal and she tracked it, went through all of the notes, came back and said I got a two-bed studio. I told we got a two-bedroom suite so we ended up fixing it again. It cost me $17 more for them to fix it, but as far as I know, it’s correct at this time. The customer service that I got on Tickets at Work was wonderful.

    We stayed at a resort in Orlando two years ago and it was wonderful. We looked at staying there, but that resort doesn't give you all of the fees up front. They give a price, but when you get there, you have the resort fees and everything else. They total up very quickly. I remembered that from two years ago so I compared it by looking for a resort that had a pool and something comparable. This other place had a pool and water slide and a lazy river and that was the resort we selected for this year. The price at Tickets at Work was pretty comparable for only a little bit more. I've used Tickets at Work twice and they have great service.

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    Response from TicketsatWork

    Tara, we appreciate you sharing your positive experience with Tickets at Work and are glad you were able to take advantage of the discounts available. We are happy you were able to connect with members of the Care team and that they were able to assist with your inquiry. We are happy to have you as a loyal customer and look forward to your next experience!

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    Reviewed June 13, 2017

    I purchased three-day tickets to the Discover Florida from TicketsatWork. We have these work perks in our company where they give the website to show us different places around where we can get different discounts. And so, me and my friend bought ours online. Everything was very easy, user-friendly, and straightforward. Prices are great and I enjoyed the discount. I went to Disney specifically and through my company was the best way to go. The people were really nice, too. When I went to go pick up the tickets they gave me a lot of extra tours or brochures of all the other things that were in the area that I really didn’t think about. And the facility was awesome. I love it. Best online ticketing buying experience. This is my first time purchasing from them but I will be definitely using it again.

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    Response from TicketsatWork

    Lakeisha, wow thank you for such a rave review of our discounted prices and services. We appreciate you recommending us to your coworkers and sharing this advantage with your friends. We are excited to be called "Best online ticketing buying experience" and are certainly honored to have you as a loyal Tickets at Work customer!

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    Reviewed June 12, 2017

    I work for Publix and Publix told us that we got discounts so we went to Beneplace website to find out. And it was from Beneplace that lead me to Ticketsatwork where I got four promo Disney tickets. We ordered the tickets online and the process was fast but I went to their office to pick up the tickets. When I went over to their office, they had two people before me but I haven’t been waiting for a long time. I went in and said I needed to pick my card and they said no problem then they printed the card. It was fast, awesome and convenient. It was the first time to purchase from them and it was a good experience.

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    Response from TicketsatWork

    Rafael, we are excited to hear you were able to take advantage of a discount on Disney tickets through Tickets at Work! We appreciate your review of our ticket center; we work hard to ensure all experiences are as 'awesome' as yours was. Thank you for being a loyal customer!

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    Reviewed June 12, 2017

    There were a lot of offerings at TicketsatWork and their prices were great. I checked Costco and Disneyland, but TicketsatWork, by far has the best deal for the Disneyland tickets. I then got the tickets from them. I purchased it online on a Friday noon at work and it was easy to do it. It's my first time to use them and their process was simple. We got the paper copies to Disneyland and exchanged it out for smaller little tickets. The only thing that worried me was that I got a confirmation saying our tickets were in but I haven't received them yet. I was at work that time and I wanted to print it at work because I couldn't do it at home. I called TicketsatWork and the person I talked to was great. He was able to expedite everything so that I got my tickets that day at 4 o'clock. Their customer service was great and if a friend would ask me about TicketsatWork, I would tell them to go for it.

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    Response from TicketsatWork

    Liser, we are glad to hear that you discovered Tickets at Work provides the best deal on tickets for Disneyland. We work hard to ensure we provide the best discount for all offerings, including theme park tickets. We are happy that you were able to connect with our Care team who assisted with the delivery of your tickets and we hope you enjoyed your time at the park!

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    Reviewed June 11, 2017

    I recently purchased Disney World tickets from TicketsatWork. It was my first time purchasing from them. Their website was easy to navigate and the prices were more reasonable. However, I had to reach out to their rep because they couldn't find our tickets. It was fixed right away but it was still frustrating. But, I'll still use them in the future.

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    Response from TicketsatWork

    Eve, we appreciate your feedback regarding your experience and are happy to hear that our Care team was able to assist and rectify the issue with your park tickets. We work hard to go above and beyond your expectations to ensure you have a memorable experience. We are excited to hear you will use Tickets at Work again in the future!

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    Reviewed June 11, 2017

    All my other friends would tell me the price that they see the tickets for. TicketsatWork is on my benefits website at work which I'm on because I'm a benefits administrator. So, I checked on the TicketsatWork website and the tickets were cheaper so it's better. I've used them a few times and I really like it. I went to Tyson Lagoon two weeks ago and that was a lot of fun. I got the 65-dollar tickets for $55. The line was crazy long when I got the tickets though. The ticket center took forever. But when I went to Universal Studios in Orlando, it was just a pick up at a kiosk which was easy. I saved a couple of dollars on that, too. I haven't had any issues with TicketsatWork so far and I would recommend them. I might buy from them a few more times this year if they have the deal.

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    Response from TicketsatWork

    Jheanell, we are happy to have you as a loyal partner and business client! We appreciate you sharing your experiences in gaining discounts to theme park tickets and feedback on our ticket center. We thank you for recommending Tickets at Work to others and look forward to your next experience!

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    Reviewed June 10, 2017

    I purchased tickets to Universal Studios online from Tickets at Work and it was good. Sometimes you have to jump through and through and the links might be duplicated or it hasn’t been updated. There are different links to cheaper hotels but it’s all owned by the same parent company which is Wyndham. You might click on Motel 6 and it’s Wyndham. Then, you click on another one thinking it’s another company to check the other rates and it takes you to the same page. But it was somewhat easy and it worked great. They gave us a discount and I’m gonna save up 10% or so. The prices are slightly better than normal but they’re okay. Also, they are competitive but maybe with the hotels, not so much. But that’s because their search engine’s a little bit more updated. This one goes directly to the hotel’s rate and the discount. I would absolutely refer Tickets at Work.

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    Response from TicketsatWork

    Sammy, we appreciate your review and are happy you have been able to take advantage of our many products and services. We work very hard to offer the best discounts across our site and are committed to providing you with the ultimate service experience!

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    Reviewed June 10, 2017

    I bought Disney tickets from TicketsatWork online. Their website was very easy and user-friendly. Two weeks later, I called them and I purchased another set. I had to call because it takes a certain amount of time for the tickets to be processed and I was buying extra set of tickets two days before the event. I was going to be in Orlando and I wanted to make sure that the tickets would be available when I got there. Their reps were very helpful. I also got a great deal. It was 140 bucks each ticket at Disney but for Florida residents, it was about $99 each. So, it saved me a good change of 50 bucks a piece. I recommended it to a couple of people when I bought the tickets.

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    Response from TicketsatWork

    Vanessa, we are happy to hear you were able to take advantage some of the discounts we offer and had positive interactions with our Care team. We hope you enjoyed your time in Orlando and at the park!

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    Customer ServicePriceOnline & AppEase of Use

    Reviewed June 9, 2017

    My employer uses TicketsatWork which gave them a discount so I always use it to get my tickets for everything. The website is very easy to navigate and very user-friendly. Other websites' prices may be cheaper on certain things, but overall TicketsatWork has the best price. The customer service is also good and they help us out. Every time I take a vacation I'm going to use them.

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    Response from TicketsatWork

    Chris, we appreciate your rave review about our prices and quality of service from our Care Team. We are excited to have you as a loyal customer!

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    Reviewed June 9, 2017

    I bought Disney tickets from TicketsatWork and the website was easy to use. I shopped around to compare prices and I was happy with TicketsatWork's price. I'd tell friends that if they're looking for Disney tickets, TicketsatWork has them.

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    Response from TicketsatWork

    Anthony, we thank you for utilizing Tickets at Work and are glad you were able to take advantage of one of the many discounts we offer for Disney tickets. We hope you enjoyed your experience at the park and appreciate your recommendation!

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    Reviewed June 8, 2017

    Purchasing a ticket from TicketsatWork wasn't the best experience I had but it was easy. However, a lot of the reps didn’t know much about the tickets. I had to call three different times to get different representatives to tell me what is All Day Dine. When I called the first time, I asked them for some information on what to do in Orlando or what attractions they have and the rep replied Sea World. I asked if All Day Dine was included and she said yes but when I asked for more information, she didn't know. And then closer to my vacation, I ended up purchasing the tickets from a young lady and she was very nice and she knew everything about it.

    The Sea World tickets were so expensive and it didn't specify if it included the parking or not and then I had to call. I thought I was getting something totally different. My husband had a broken ankle and I asked them if the parking is accessible for the handicapped or is it something that we should look into and it didn’t have any of that information listed. Also, the Sea Life aquarium was closed when we went so it's a waste of ticket. But overall, their pricing was reasonable and they had a discount which was one of the biggest things in my experience with them. I recommended it to one of my coworkers the other day and they had a good offer.

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    Response from TicketsatWork

    Kimberly, we welcome your feedback and value your business. We appreciate your recommendation to your friends and look forward to your next visit with us! A member of our Care team will be reaching out to you shortly to address your concerns.

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    Reviewed June 8, 2017

    The TicketsatWork website is really good and very easy to use. I recently bought tickets for Orlando and it was my third purchase from them. If I bought it from them, it's because for sure, that was the cheapest one. It’s just the taxes at the end is like, “Oh, okay” but it’s still cheaper than the park. Also, everything went smoothly. I'd tell my friends to use TicketsatWork.

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    Response from TicketsatWork

    Johanna, thank you for your repeat business! We work hard to get the best prices and discounts for you for all of our products. We appreciate you recommending us to your friends and are excited to have you as a loyal customer!

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    Reviewed June 8, 2017

    I bought a few tickets from Tickets at Work for the Circus Circus Hotel in Las Vegas and I was also at The Lion King show. I purchased a Universal Studio as well so every time I need a ticket or if I'm going to a vacation, I'm going to use Tickets at Work. I’m very happy and contented with the price because I can save a lot of bucks compared to the regular price or to different companies that sell tickets or coupons. The customer service is awesome too. However, when I purchased tickets for The Lion King show, the Tickets at Work website didn’t show me the seat. It was a Broadway show so I can still see what’s going on in front of me but it would be great if I can purchase a ticket and see which row or how far or how close I am. Otherwise, it's awesome to get a ticket from Tickets at Work and I’m very satisfied with the service. I've told my friends that it’s a good site, it's easy to navigate and they should try it if they wanted to.

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    Response from TicketsatWork

    Rose, thank you for your rave review of our service and prices! We are happy to hear you have been able to take advantage of many of the deals we have on our site and appreciate your recommendation to your friends. We are exciting to have you as a loyal customer!

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    Reviewed June 7, 2017

    The tickets I purchased from Tickets at Work was for a Florida Trip visit. Their website is user-friendly and it’s good. Their prices were reasonable. The only thing is that their taxes are more than what they are paying in that state and that is why I object. Other than that, I'm good with my purchasing experience with Tickets at Work and it’s pretty simple. I've recommended many friends to buy their CityPASS at Tickets at Work. They all have pretty cool discounts.

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    Response from TicketsatWork

    Rajesh, we appreciate your feedback regarding your experience and are happy to hear you have been able to take advantage of the many discounts we have to offer. We are excited to hear you have recommended us to many of your friends and hope you will continue to use Tickets at Work!

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    Reviewed June 6, 2017

    I was down in Orlando and went right to Tickets at Work. I bought Busch Gardens, Universal and Lego World. The rep quoted me the right price and I told her to go ahead, but she couldn't print anything out to give me. I thought they handled everything and they had to send everything by email. I printed out the email at the resort I was staying at and my wife went through the Universal tickets. She found that all seven said 'kids' and I didn't even notice it. I tried to get through to Tickets at Work, but nobody was answering the phone. It was a nightmare.

    On the day we're supposed to go to the park, we didn't go because I went early in the morning to Tickets at Work. The rep had to cancel that order and wait an hour before she can put in the other order and then you got to wait an hour. I was there for a long time and by then, it was not even worth going to the park. I went to Universal, but not that day. It wouldn't have been too bad but we have friends from here meeting us in Orlando. We're all supposed to get together that day and they were on the way to the park. The incident screwed everything up.

    In the past, everything was fine but I remember them issuing the passes right then and there. This time, the experience wasn't very good. Also, Tickets at Work used to be closer to Disney and they moved the location to almost downtown Orlando, so it's not that easy to get there anymore. I get the tickets in Orlando because I keep an eye on the weather. The last couple of years, I've been waiting to get there and play by ear. If it's supposed to be a nice Wednesday. We'll go Wednesday. If it would rain the five days I'm in Orlando, I wouldn’t want to buy them up here.

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    Response from TicketsatWork

    Paul, we understand you were able to connect with a member of our Care team who addressed your concerns regarding your tickets. We are glad to here you were satisfied with the effort and service provided to you during that call and hope will update your star rating. We are exciting you are considering using Tickets at Work again in the near future!

    Sandy increased rating by 2 stars.
    Punctuality & SpeedStaff
    After a positive interaction with TicketsatWork, Sandy increased their star rating on June 16, 2017.

    Updated review: June 16, 2017

    I finally received a refund yesterday after way too much back and forth and run around. I greatly appreciate it but am sad that it took this long to resolve because of "company policy". I also truly believe I never would have received the refund if I hadn't posted something here and made a big stink to Universal themselves. All these policies do not keep the customer in mind and need to be rethought in the future. I am amending my review because ultimately I received my refund. However I can't give full stars because of what a hassle this was.

    Original Review: June 5, 2017

    I went through my husband's work to purchase tickets to Universal Studios Hollywood. Not realizing until after that they were for the wrong time frame and will expire before our planned trip. I live 1,000 miles away and can't go at this time. I was given the runaround and went back and forth between TicketsatWork and Universal. TicketsatWork told me Universal should be able to just let me pay the difference for the tickets once I get there. I talked to a Universal ticket agent who said this isn't true.

    Back to TicketsatWork who finally are putting through a request to see if MAYBE they can get these changed but it will take 7-10 days to hear back. Seriously? You're telling me there is NO WAY to just refund me and let me re-book them? I understand that these 3rd party contracts are complicated but I can't be the only one who has ever needed a refund/correction made. I take responsibility for the mistake but any kind of reputable business should have been able to fix this without the runaround I have been put through. I have 2 kids who have been looking forward to this trip not to mention the $420 I stand to lose if someone can't help. (Can't even try to sell on Craig's list because my name is on the tix and they check IDs). Terrible way to run a business. If TicketsatWork makes this right I will amend my review.

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    Response from TicketsatWork

    Sandy, we are sorry to hear that you were unable to use your tickets prior to the expiration date set by the park listed on the website and the ticket. We understand your frustration and are happy to make an effort to help resolve your predicament so you can have a memorable experience at the park!

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    Reviewed June 4, 2017

    We bought the Busch Gardens tickets from Tickets at Work. I googled it and I was led to their site. It was user-friendly. This is the second time I have purchased with them. The prices that were offered were comparable. We saved a little bit of money than going directly to like the Holiday Inn Vacation Club. I ended up having to speak with them when we had to cancel. I booked the room through them too in Busch Gardens. We showed up at the resort and then we had to leave because we had a death in the family, so I ended up speaking to their customer rep at that point. They helped us get our refund even though technically, we weren't supposed to get a refund for the room. It was amazing. We rebooked our trip online so we'll be going back the weekend of June 16th. It was a good experience and they were very helpful. I would advise my friends to use it.

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    Response from TicketsatWork

    Shantae, thank you for sharing your experience with us. We are certainly sorry for your loss and that you could not take advantage of the reservation at that time. We are glad that the Care representative was able to assist you with recouping your funds to use for another booking and hope you were able to enjoy your stay. We are happy you have been able to take advantage of the many discounts and services we have to offer and are excited to have you as a loyal Tickets at Work customer!

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    Reviewed June 3, 2017

    I usually purchase tickets from TicketsatWork for my office because we do promotions at my job and when the employees win, I purchase the tickets for them. We've done a bunch of stuff with them — theaters, dinners on boats, and baseball games. Purchasing tickets is a pretty simple process. We go on our corporate web and then we go to Tickets at Work, and then we can browse and see whatever we like and choose these. Their website is very easy to use. I was surprised that it was so easy to purchase a ticket with someone else's name. I pay for the tickets, but other people use them. Theater tickets have to be picked up at the Call box so I have to make sure that their information is there, and it's very easy. It's great.

    I called TicketsatWork once because we had an issue. Some people had gotten tickets to dinner on a boat and the manager emailed me and said that they had missed the boat because they forgot about it, but we were not able to get the tickets for the boat dinner refunded or rescheduled. However, the tickets that I had purchased for the museum were good for a year and those were rescheduled, so it wasn't a bad thing that the people couldn't make it then. So, it's been great with TicketsatWork and they've been very helpful.

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    Response from TicketsatWork

    Denise, we appreciate your rave review of our products and services! We are excited to hear that you have been sharing these opportunities for memorable experiences with your co-workers. We are happy to have you as a loyal customer of Tickets at Work!

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    Reviewed June 2, 2017

    I bought tickets to Busch Gardens from TicketsatWork but then I wanted to look for hotels and their customer service rep really helped me. I talked to two different people because I end up purchasing three tickets. The first time, I just bought two tickets and said to the rep that I have family in Tampa but I kind of wanted to still get a hotel and if she'll be able to find one for me. She started looking and was trying her best to look for a cheap hotel for me and my daughter. I decided if I do decide to get the hotel then I'm going to send a callback. I called again the third time to get another ticket. Their customer service was really perfect.

    She suggested for the all-day dining for $106 and we went for only one day. We really enjoyed it and literally ate at every restaurant all day and pigged out. My sister and I went this past weekend and had a good time. It was my first time to purchase from them and I'm definitely going to use them again for an upcoming trip in August for Disney World. I don't know if they have anything for that but I definitely will be looking and will tell a friend to go through them if they needed tickets. They made it easy and they really look and help.

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    Response from TicketsatWork

    Sheila, thank you for sharing your experience and for your glowing review of our representatives. We work hard to ensure our staff is providing the best possible service with every interaction. We are happy to hear you were able to get a great deal on tickets and that you shared this advantage with your family and recommended us to a coworker. We are always adding new products and offerings to our site and hope you will check us out for your next trip in August!

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    Reviewed June 2, 2017

    The purchasing process was simple. I went online, selected what I wanted, and paid for it. However, what the ticket could be used for wasn't as clear as it should be. Initially, we had bought a five-attraction CityPASS and then we got some information. But, the information that the folks at Tickets at Work had wasn't necessarily accurate when you called some of the sites in New York if you could use it and how it worked. And because we couldn't use it for what we thought we could, we ended up calling them back and we were lucky enough Tickets at Work let us change from a five to a three and refunded the money.

    The service level was fine. However, the knowledge could be better about what the passes covered. Then, I believe there was one on there that they didn't honor anymore, that they still had listed as something they do. So, it needs to be updated. But, it's nothing major and it wasn't one we were going to. So, we weren't disappointed. And considering what happened, the side where they made sure they took care of the exchange and got us what we needed was fine – just could be more knowledgeable of what they're selling and have a little more detail.

    When we're going on vacation or out of town with friends/family, I always check it to see if there was something that we would do and see if it's a better rate. I check Tickets at Work because I'm the one who has it available. But a lot of times, it's not necessarily the best deal I can find. For attractions and tickets, it usually is. However, for hotels and travel, I don't find that it's cheaper. We're better off finding it somewhere else. All in all, I'm satisfied with Tickets at Work. But, I really believe the only thing that made it a bad experience was the trouble I had to go through to find out how the CityPASS worked and how to use it. If that wouldn't have been the case, then I would say it was excellent.

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    Response from TicketsatWork

    Wade, thank you for sharing your purchase and ticket experience with us regarding your attraction tickets. We work very hard to ensure the information provided on our site and by our representatives is accurate and updated. We are excited to hear that we are your go-to for such tickets and you consider Tickets at Work for every ticketing need!

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    Reviewed June 1, 2017

    I booked hotel rooms through TicketsatWork. The process was easy. However, the only thing I didn't like was that in order to add an additional room, I had to rebook. And so, you have to pay for it first and then again when we ended up redoing it. While it wasn't that big to do both payments, it would have been a bummer if we didn't have extra money. Still, TicketsatWork is great. It saved us money and I was able to get them on the phone quickly. I used them for a big trip and they booked my room the week before. And then, I can actually deal with the hotel. Thereafter, they give me a confirmation on my booking. I print it out and save it on my phone.

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    Response from TicketsatWork

    Melanie, we are glad you were able to connect with our Care team and they were able to assist with ensuring your booking updating to your needs. We work hard to provide the best service to our customers while offering the best rates and discounts for products and hotels. We hope you enjoyed your hotel stay and are excited to have you as a loyal Tickets at Work customer!

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    Reviewed May 31, 2017

    I have a business relationship with Tickets at Work. Brad and I have known each other for a very long time. I buy a lot of tickets through them and I have bought 100 tickets yesterday. However, the process purchasing through them is a little slow, it takes a long time for each page to load. But, I have savings on everyday things.

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    Response from TicketsatWork

    Jason, we appreciate your loyalty as a customer and business partner. We work hard to provide discounts on every product and hotel that we offer and are glad you were able to take advantage of that in such a high quantity!

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    Reviewed May 30, 2017

    I use TicketsatWork all the time. I log in, search for movie tickets and purchase them. Their website is a good platform and their reps are very personable and polite too. I recently purchased some movie tickets and at first, it didn't come to my email and when I called and spoke to the representative, he was very careful in trying to get it done and I finally got the email. I've been meaning to call them because I need to change that email address on file. I'm not receiving anything from them whenever I purchase anything. It doesn't come to that email address and I always have to call them and they direct me to another one. But, it's not that big of a deal.

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    Response from TicketsatWork

    Earl, we appreciate your feedback and continual use of Tickets at Work for your ticketing needs - thank you for being a loyal customer! We have made multiple attempts to contact you without success. Will you please respond to our communication attempts so that we can discuss your concerns? Thank you!

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed May 29, 2017

    When I went to TicketsatWork, I went to sporting events and I found tickets for the playoff hockey game that I want to go to. That was the only thing that I booked and it was fairly easy for the most part. Their website was fairly accessible and pretty user-friendly. Also, the prices were fairly decent and I was able to find multiple in a row, which would be much harder on different websites so, it was very convenient. Also, everything was done really quickly and I got confirmation emails right away.

    The only thing is that there’s a button you can click for free upgrades. I ended up clicking on that and then, later on, I got an email saying my original ticket had been canceled. It didn’t give me an explanation on what was going on so I was out of the loop for a sec. Then, I got another email saying that I got new tickets and they were at a higher price. But nowhere did it mention that these were the free upgraded seats so, I had to call TicketsatWork to confirm that I wasn’t being charged or nothing else was going on. Their reps were able to understand where I was coming from and what was being said. It’s been an awesome experience. I'd definitely recommend TicketsatWork and it’s an alternative to other places where you might find some things much cheaper than what you normally would find on the internet.

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    Response from TicketsatWork

    Sandeep, we appreciate your feedback and value your business. We are glad you were able to take advantage of the Preferred Access tickets and gain access to a premium event with favorable pricing and seating plus an upgrade! We hope this is just the first step into you becoming a loyal Tickets at Work customer!

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    Reviewed May 28, 2017

    It was my second time using Tickets at Work. When I arrived at San Diego, I inquired about the San Diego Go Card and when you do it online, you have to give the system 24 to 48 hours to generate. If you want it instantly then you have to call and they can email it to you right there on the spot. Tickets at Work is very similar to other sites and I can get the same or better deal from others. The hotel discounts are deceptive. They’ll say, "Go to Disneyland and get 40% or 50% discount." I can go to hotels.com and get the same exact room for less. But the service was good and I had no problem with their customer service.

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    Response from TicketsatWork

    Reginald, thank you for your comments and feedback regarding your purchase experience. We appreciate your positive remarks about our customer service team. We have made multiple attempts to contact you without success. Will you please respond to our communication attempts so that we can discuss your concerns? Thank you!

    No response received
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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 27, 2017

    It was late at night and I ended up having to call people to purchase a hotel reservation for me at Rodeway Inn in Chicago from TicketsatWork. I was doing it for a night at a layover. The cost was good, however, the quality was not so much as they didn't have things up to my standards. TicketsatWork gave different options but that was the cheapest one I could find at that time. But everybody has been nice and helpful and everything was easy. I was satisfied and would use them again.

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    Response from TicketsatWork

    Neda, we appreciate you sharing your comments regarding your hotel booking experience with us. I am glad to hear that the Customer CAre team was there to assist you with any concerns you had and to ensure you were satisfied with your overall experience. We are excited to hear you will consider using Tickets at Work again!

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    Customer ServiceStaff

    Reviewed May 26, 2017

    It was my first time to purchase tickets from TicketsatWork for the Cirque du Soleil and it was seamless. I started online then I called them and they sent the tickets to my email. It went well, the customer service rep was very helpful in finding the tickets I wanted and she had the information I needed so it was nice. I was very satisfied and I actually referred another co-worker. She did use them, made a purchase and enjoyed the show very much. It was an easy and painless experience.

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    Response from TicketsatWork

    Giovana, we are elated that you used our service for your show tickets and hope you had a memorable experience. We work hard to provide the best customer service with every interaction and are glad our team was able to assist you with receiving your tickets. We appreciate you recommending us to a co-worker and are happy to have you as a loyal customer!

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    Customer ServicePriceOnline & AppStaff

    Reviewed May 26, 2017

    I bought tickets for Universal Studios from TicketsatWork. I looked at their website but it was easier to ask my questions and get the answers from a person. So, I called them, told them where I was going and the activities I wanted to be a part of, and they were able to tell me which tickets were the best match for me. They were very helpful and pleasant when I spoke to them. However, I felt like a total idiot after I purchased the tickets. I went online and it was the same price purchasing it directly from Universal, so there's really no sense to me buying it from them. I'd tell my friends that they won't really save any money but TicketsatWork sells tickets and they are nice and they should purchase their tickets from them now.

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    Response from TicketsatWork

    Ana, we appreciate your feedback regarding your purchase of Universal tickets through Tickets at Work. We are glad you were able to interact with one of our representatives as we work hard to provide personalized service to customize each outing to create even more memorable experiences. We excited to have you as a loyal Tickets at Work customer!

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    PriceStaff

    Reviewed May 25, 2017

    In the beginning, when I started using TicketsatWork maybe two years ago, it was difficult. It seemed like the representatives really didn't know their job and they weren't really professional. If I was calling to ask them about a certain place like the difference between a villa and the regular apartment, the guy said that one is a villa and one is an apartment. He just can't retrieve himself and it wasn't really pleasant. But recently, it seems to be okay. Sometimes they have good deals and it all depends on what season it is, too. If it's a season, the prices are all high but I have gotten good deals.

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    Response from TicketsatWork

    Jason, we appreciate your years of loyalty as a Tickets at Work customer. We have made huge strides in our customer service over that time and are committed to ensuring your satisfaction with every experience. We are glad you have been able to take advantage of the many discounts available and are excited to have you as a customer!

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    Customer ServicePriceStaff

    Reviewed May 25, 2017

    TicketsatWork is really good. They have good people who are really professional and they help you a lot. I purchased Disney World tickets and everything went well. I paid $10 and they sent my tickets by regular mail and I received it on the next business day. They have good regular prices and have a discount for members. I've had a good experience even talking with them over the phone. I also purchased the hotel with them then and they called me right away because the hotel was full and they worked with me for an hour trying to find me a new hotel and they did. They were friendly and knowledgeable. They actually found me a better hotel for a better price and they sent me even a discount. I definitely recommend TicketsatWork.

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    Response from TicketsatWork

    Anabel, thank you for sharing your experiences with us regarding interactions with our Care team and the many discounts you were able to acquire. We work hard to ensure our Care team is going over and beyond for all of our customers. We want to ensure you have a memorable experience and are able to do so while saving money!

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    Staff

    Reviewed May 24, 2017

    It was a difficult situation when I purchased the SeaWorld Orlando tickets because I was trying to figure out other angles as to how I was gonna approach the overall purchase. But the Tickets at Work agent I spoke with took the difficult situation I presented and made it a breeze. She was very patient, extremely knowledgeable, very communicative, easy to understand, and really great.

    The representative is whom one would like to have as part of a team in any type of sales environment for travels. I state this with enthusiasm because my original background is being a sales director for cruises and now I'm working for a tech company doing something completely different than what I'm normally used to so it conjured good feelings that good salespeople are still around when I heard her. I had an uncharacteristically fantastic and awesome experience with Tickets at Work. I really enjoyed it. I'll definitely use Tickets at Work again in the future and I'll tell others they would go amiss if they did not use them.

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    Response from TicketsatWork

    Eddie thank you so much for your glowing review of our business and of one of our sales reps. We work hard to ensure we provide the ultimate customer service experience with every interaction and go over and above for our customers. We hope you had a wonderful time at the park and are excited to have you as a loyal Tickets at Work customer!

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    PricePunctuality & Speed

    Reviewed May 24, 2017

    I most recently purchased theme park tickets from Tickets at Work. I usually get the best rates from them and that's why I use them. It was a quick, convenient and affordable experience. I'd recommend Tickets at Work.

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    Response from TicketsatWork

    Jamie, we appreciate your feedback regarding your purchase experience with Tickets at Work. We work very hard to be able to offer those best rates you were able to take advantage of and hope you enjoyed your time at the park!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 23, 2017

    I've purchased about twice from TicketsatWork this year. First, when I got Disneyland tickets, I had to call because I wanted to make sure there were blackout dates for Disneyland and that I wasn't gonna buy the wrong tickets. They helped me with that and they offered me a $25 gift card for Restaurant.com. But the restaurant we tried to use it at was only accepting $5 off and we would lose the rest of the money so we can't use that. Then I also got Legoland tickets and that was nice.

    One time, I called them to make sure if they got my order and if it was processing because I didn't see the tickets come through right away as it would take a few days. The representative I talked to was really awesome. He expedited my tickets because it was getting close to the date of the event and he made sure we got them on time. He did an awesome job on that. The prices of the tickets were comparable. Sometimes it's less or more but it falls in categorical so I had to choose them than another company to purchase the tickets. I only wish they had more things we can go to and more event offers.

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    Response from TicketsatWork

    Margie, thank you for being a loyal Tickets at Work customer! We certainly appreciate your reviewed and comments below. We work hard to provide superior customer service, and are glad you were able to take advantage of that. We are constantly striving to offer bigger and better discounts and more and more shows and attractions across the country!

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    Customer ServicePriceStaffProcess

    Reviewed May 23, 2017

    My wife and I use TicketsatWork a lot. I'm the one who purchases the tickets and I always call and talk to an operator. We bought from them two years in a row. We had a problem the first time. We went to customer service and they got the tickets to come up. The second time, this year in April, we had no problem with that at all. We went to Disney Orlando, Florida. We did that for seven days and the ticket price was around $1500 which was pretty decent and reasonable. We called TicketsatWork to purchase tickets and they sent them to our home. We showed the tickets at the Wyndham Resort gate and they were okay with that. It was an easy process.

    I had a great experience with them. It's a very good way of getting tickets for concerts, movies and everything. I use it as much as I can and I'm very happy with their service. They're user-friendly and pretty good on the phone when I call them. I get pretty much everything I ask and I enjoy using them. They don't have every ticket in the real world but it's worth it. I recommend TicketsatWork to people all the time.

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    Response from TicketsatWork

    We love to hear from our loyal customers Curt, and thank you so much for being one of them! At TicketsatWork we strive to exceed customer expectations and we are glad to hear that you have enjoyed your experience with us. We are always looking for opportunities to add products to our lineup that give you the best value as a loyal member. Please continue to check back with us to get the latest offerings in the entertainment and travel industry. Thanks again for your continued support of TicketsatWork.com

    Verified purchase

    Reviewed May 22, 2017

    The deals that I get from TicketsatWork are super awesome. I recently purchased Disney Orlando tickets and it was very easy and simple. I knew exactly what I was looking for and the site wasn't hard to navigate so that's a good thing. This is my third time ordering from them and I've had very good experiences. I've recommended TicketsatWork to lots of my friends.

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    Response from TicketsatWork

    Alina, thank you so much for the glowing review! We are glad to hear you have been able to take advantage of our great prices and customer service several times! We appreciate you recommending us to your friends and are excited to have you as a loyal Tickets at Work customer!

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    Online & AppStaffEase of Use

    Reviewed May 21, 2017

    I tried to purchase a CitiPASS online and had a difficulty doing that through the app on my phone. The app was easy to navigate but the ticket didn't look like it's been confirmed as a sale. So I called the customer service agent and she was able to confirm that it was canceled and then reordered it for me. She sent it as an email to my account and I was able to print and take them in for the discount. She was very helpful. I was concerned that I was gonna be charged twice and she looked at everything and got it taken care of for me right away. It was a very good service and I plan on purchasing from TicketsatWork again.

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    Response from TicketsatWork

    Priya, we appreciate your review and comments regarding your most recent purchase on our mobile app. We are glad you were able to connect with a Care representative and they were able to assist you with your issue. We hope you enjoyed using your Citipass and are excited to have you as a customer!

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    Customer ServicePriceEase of Use

    Reviewed May 21, 2017

    I went online and I tried to purchase my ticket reservations with Tickets at Work first on my phone and I couldn't get it to work. I went on to a Mac and that wouldn't work either. I wasn't able to complete the transaction. So, I ended up calling and doing it over the phone and whoever answered was really helpful and nice. The person on the phone told me that they have had similar feedback. Then, I was able to print the tickets I needed from my email. Ordering via phone was a lot easier than I thought it would be.

    I purchase from them about twice a year. The prices offered were not amazing but good. It was worth the time. It made me affordable for me to go and do that activity. However, you need to do it ahead of time because you may not be able to order them online without having the 15-minute sit down and call and do it that way, which is kind of a barrier. I'm on the older end of the spectrum so all the 20-somethings that I work with would not be willing to do that. But overall, they have excellent service and they were easy to use.

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    Response from TicketsatWork

    Katrina, we appreciate your feedback regarding your purchase experience. We are glad you were able to connect with one of our sales representatives and acquire the tickets needed at an affordable price. We hope you enjoyed your attraction tickets and are excited to have your repeat business as a loyal Tickets at Work customer!

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    Customer ServiceStaffEase of Use

    Reviewed May 20, 2017

    I purchased some musical tickets in March or early April from TicketsatWork. The actual performance was in late April and down in Austin. TicketsatWork's website was easy to use. The only snag that we had was there was some miscommunication back from TicketsatWork. After we had already purchased the tickets, they said the tickets were no longer going to be honored by the Austin location and so they were going to credit it back to us. Later that same day, they called us and said, “Oops, it was a mistake.” The Austin place really told them not to sell anymore, but the current ones that were already sold were okay. So they charged us again for the tickets and a few days later, we got the credit for the first time we bought them. Though it was an odd discussion with them about cancelling the tickets, their reps were friendly. I’d tell my friends and co-workers to use TicketsatWork.

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    Response from TicketsatWork

    Michael, appreciate your feedback on the purchase process and your interaction with our Care team. We work very hard to provide the ultimate service experience for our customers. We are glad we were able to straighten everything out and hope you enjoyed the event.

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    Price

    Reviewed May 19, 2017

    TicketsatWork offered really good prices. It was my first time to purchase from them and I bought Disney tickets. I went online and clicked "to order." I was told where I could pick them up so I went there and got them. On the whole, it was a great experience.

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    Response from TicketsatWork

    Whitney, thank you for sharing your experience with us. We are glad the purchase process was smooth and easy for you and that you enjoyed your time at the park. We work hard to offer the best prices and ensure the process is simply so you can create more memorable experiences!

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    Cynthia increased rating by 3 stars.
    Customer Service
    After a positive interaction with TicketsatWork, Cynthia increased their star rating on May 30, 2017.

    Updated review: May 30, 2017

    The issue is now resolved for the football tickets, they have come back with the option of e-ticket and a refund for the overnight delivery change $25.00 will be refunded (not rec'd at this time, but they tell me it was put though prior to the holiday yesterday). The person I spoke with on the phone last week was helpful and resolved the issue, but did not follow up with an e-mail as she stated she would, so I will leave the stars at 4, the only reason I rec'd it in writing today was because I had left another message on this board.

    I most likely will not do business on the site in the future, or if I do I will read every fine print listed!

    Original Review: May 18, 2017

    I bought tickets for a game (New York Jets at Buffalo Bills) in Sept 2017 in Buffalo, NY. We will be on a RV trip for several weeks and thought it would be great to see a football game while in NY. Upon getting the confirmation there is a $25.00 charge for "shipping" the tickets, so I figure it will be sent via overnight. Well after two weeks no tickets show up. I call TicketsAtWork.com... They state the 3rd party selling the tickets will ship them overnight the week before the game. Well I will already be on the road in the RV by then. So rather than trying to come up with a solution, they just keep telling me, "Sorry it was in the fine print."

    Football tickets are sold and shipped in advance all the time, why is this set of tickets having to wait until a week before the game to ship??? Very poor customer service, will not call the "3rd party" with me on the phone to try to resolve the issue. This is the statement on the receipt: "Once tickets have been procured, and prepared for shipping we will send you tracking information via email. Be aware that shipping times vary dependent upon where you are located."

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    Response from TicketsatWork

    Hello Cynthia, we understand you were able to connect with a member of our Care team who was able to address your concerns and made an effort to resolve your issue regarding the Preferred Access Tickets through Tickets at Work. We are glad you were satisfied with the service provided and the resolution reached. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future.

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    Gail increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with TicketsatWork, Gail increased their star rating on July 6, 2017.

    Updated review: July 6, 2017

    My situation was resolved and I was very satisfied with the resolution.

    Original Review: May 18, 2017

    I purchased a hotel reservation from TicketsatWork for a sleepover with my 13-year-old granddaughter. Purchasing was easy. I went online, got the reservation, and paid right away. However on the day of the reservation, I called the hotel and found out that there were no reservations for me at all. I kept calling the whole day. Since the hotel hadn't gotten anything yet, I called back the 800 number. TicketsatWork said that they have the reservations and that they were getting ready to send it over again. They also told me to go to the hotel.

    When I went to the hotel at 9:00 PM, the lady in the hotel, who was very helpful, said she had just gotten the paperwork. She tried to put it in but it would not go in. I was still there at 10:00 PM and I figured that I got to be out by 11:00 the next day and it’s crazy that I need to pay $97. I tried to cancel the reservation, but the lady couldn’t cancel it because she didn’t have an authorization account. It was almost 11:00 PM and I was really mad. I just wanted to leave. She told me to call the number back that TicketsatWork had on the fax, but nobody ever answered. At one point, TicketsatWork told me that I’ll have a callback. They’ll call you back but after almost two hours.

    Then finally, the lady from the hotel called me and said she was trying to get them to give me a free room because of all the trouble I had. She called me the next day and said she still hadn't gotten anything. She couldn’t give me any money back. I called that Monday and TicketsatWork said that the $97 will be put back on my card. They put the money back but my granddaughter was disappointed and hurt because the sleepover never happened. I felt so bad. It wasn’t the hotel’s fault because I stood right there with the hotel lady. Our experience with TicketsatWork was terrible. But there were two people from TicketsatWork that were really helpful. I talked to their supervisor and told him how much they helped me. I would have to give TicketsatWork another try, but right now, I wouldn't tell anybody to use them.

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    Response from TicketsatWork

    Gail, we understand you were able to connect with a member of our Care team who was able to speak to you about your experience back in April. We certainly understand your frustration and are glad we were able to make an effort to create a more memorable experience for you and your family in the future. We are happy you are satisfied with the outcome and are considering updating your rating and using Tickets at Work again!

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    Sales & MarketingStaffProcess

    Reviewed May 17, 2017

    I logged on to the TicketsatWork using the username and password, clicked the seat that I want and how many tickets I want and then I paid for it. The process was easy. Then I spoke with a rep because they had a special going on and these limited tickets were already discounted from what they are. They hadn't taken down the advertisement for that discount yet so I had to turn around and repay for my tickets without that discount. But they still helped me get a $5 off of that little set of tickets. It was still a bit more but I understood they only had that 10% around that time, and I missed it. I just wished that they didn’t have it up there, but it was still fine. That was the first time I purchased this year but I've purchased from TicketsatWork for many months and it's been excellent all the time. I'd recommend them.

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    Response from TicketsatWork

    Kersha, we appreciate you taking the time to provide such great feedback on your experience with us. We are glad you found our service easy and helpful and that you would recommend us to others. We are excited to have you as a long time loyal Tickets at Work customer!

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    Customer ServiceOnline & AppEase of Use

    Reviewed May 16, 2017

    I got tickets for two activities in Hawaii through TicketsatWork. Their website was very easy to use and the purchasing process was real easy, too. I just went online, selected what I wanted to do and paid for the tickets. One of the activities was canceled because of the weather there, but they gave me a refund. I had to call a few times, but it was all good.

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    Response from TicketsatWork

    Dorothy, thank you for sharing your story of success with us. We are glad you found our service easy to use and we see you were able to take advantage of discounted tickets for an experience in Hawaii. We hope you enjoyed your time on the Island and the weather didn't interfere too much. We are excited to have you as a loyal customer!

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    Customer ServicePriceStaff

    Reviewed May 15, 2017

    My husband went online and found out that he could go to TicketsatWork and get a discount. However, there was some confusion because the girl who we got a hold of the first time accidentally typed in Six Flags Hurricane Harbor instead of Six Flags Over Texas. That was a big mistake. And it took us 10 to 15 minutes just to get our email straight. It was like she couldn’t comprehend what we were saying. She couldn’t spell very well. We had to repeat things to her over and over. Finally, she got it, but it was the wrong ticket. We didn’t realize the mistake until we got the email and we printed the tickets out. So we panicked and got back on the phone. We were told it was gonna take five to seven days to resolve the problem and we were supposed to go that next weekend. We were unhappy with that.

    So we kept waiting and I finally called back two days after that and talked to somebody who managed to help me get the money applied to another ticket. The lady we got a hold of was really nice. She went and talked to her boss. I was on hold for close to 45 minutes. She finally got back on the line and told us they're going to apply the money towards the tickets to Six Flags and then we'll have to purchase another one. To make up the difference, I paid an extra amount which was almost $50. We got the issue straightened out a few days before we were supposed to go, but for a while, I thought we lost our money because it said no refund. After that, I told my husband that we're not using them ever again. There were days of them not doing anything about it. They need to double-check with the person buying the tickets. We thought it was a real good deal because it was $50+, but little did we know that one can get two tickets for Hurricane Harbor for $50+, and the actual tickets to Six Flags were a lot more expensive than that.

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    Response from TicketsatWork

    Sharron, we understand our Care team was able to connect with you and Jim on your concerns for the Six Flags tickets and an effort was made to resolve the issue. We are glad to hear you are satisfied with the outcome and wish you have a memorable experience at the park. We hope you will consider updating your star rating to reflect your satisfaction with our efforts and continue to use Tickets at Work in the future!

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    Customer Service

    Reviewed May 14, 2017

    I got an email saying Tickets at Work was selling Celtics tickets. I went to the website and got them fairly easily with no issues. They called and gave me a free upgrade on my seats. That was awesome of them.

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    Response from TicketsatWork

    Tina, we are ecstatic you were able to take advantage of the Preferred Access tickets now offered on the Tickets at Work site, and got a seat upgrade as well! We appreciate your comments on the ease of using our site and hope you enjoyed the game!

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    Staff

    Reviewed May 14, 2017

    I’m with Delta and we have an employee discount site that led me straight to Tickets at Work. I had a little bit of a problem with the kiosk machine at Universal Orlando and had to get somebody to help me. It wouldn’t pop up right away. The girl at Universal said “oh, it happens sometimes.” She was able to walk me through it. Besides that, everything else was fine and easy.

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    Response from TicketsatWork

    Cynthia, we appreciate your feedback and review regarding your Universal Orlando tickets. We are glad you were able to take advantage of the discounts available via your employer and are excited to have you as a Tickets at Work customer!

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    Price

    Reviewed May 13, 2017

    I called the Tickets at Work number and purchased tickets to the San Diego Zoo through the representative. I got them like within a few minutes. I also used the discount code that I got from work. Not a great, big one but a pretty decent discount from the price of the tickets at the park. The transaction went very smoothly. There was no problem and I would recommend it.

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    Response from TicketsatWork

    Margie, we appreciate your feedback regarding your purchase experience and glad you were able to take advantage of the discounts we offer for the San Diego Zoo. We hope you enjoyed your trip to the zoo and look forward to doing future business with you!

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    PriceOnline & App

    Reviewed May 12, 2017

    My company had gotten discounted Walt Disney World tickets for my son and me, and I ordered them online. Then all I did was pick my tickets up and was able to go to the park from there. It was my first time purchasing and their website was great. It wasn't hard. They have reasonable price for the three days theme park, too. It was an excellent experience with TicketsatWork and I'm very satisfied. They are the best in town and the first one I would recommend. They're the first thing that one should do when planning to go on a trip to islands and adventures.

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    Response from TicketsatWork

    Donald, we appreciate your feedback and thank you for the rave review appointing us best in town! We work very hard to offer the best prices and service not just for Orlando but all across the country. We hope you enjoyed the trip with your son and we are excited to have you as a loyal Tickets at Work customer!

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    Customer Service

    Reviewed May 12, 2017

    I called Tickets at Work, they told me what was available and I paid for it. It was great.

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    Response from TicketsatWork

    James, we appreciate your comments and feedback. We are glad this was an easy process for you and hope you will consider doing future business with Tickets at Work

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    Customer ServiceStaff

    Reviewed May 11, 2017

    I realized that my hotel was booked in the wrong city. I called the hotel and they cancelled the booking and then I called Ticketsatwork. The first representative was very nice and took my information. I was advised that another person would contact me. Denise called me in about 10 minutes to finish the cancellation and offered to find me a place to stay in the correct city. She was very pleasant and good humored. She found me a place. The amount of the difference was charged to my card and I received an email with my new reservation. That is what I call customer service!! Great job!!

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    Response from TicketsatWork

    Javier, we are glad to hear that our Customer Care team was able to assist you with your hotel booking. We understand that mistakes happen, but that is when our team of dedicated service providers are committed in delivering alternatives based upon the specific situation and we are glad to hear that your issue was resolved. Rest assured, that we will share your comments with Denise and ensure that she is recognized on a job well done. Thank you Javier for using TicketsatWork.com!

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    Customer ServiceStaff

    Reviewed May 11, 2017

    We went to Disney World and purchased Universal Studios and Animal Kingdom tickets from TicketsatWork. We did it over the phone and the experience was fine. They had a deal where we could buy two days and get three days free at the park so that was wonderful. They had to have a manager to be able to get us the tickets a little bit sooner as far as email to us because it had some type of wait time for a particular ticket, but it worked out. They sent it to us and we didn't have any problem. I liked the quality of their service. Their representative was nice and they did everything that they said they were going to do. That was my very first time using TicketsatWork. I found out about them from a friend that got a rental car through them, but now I go there all the time to look. TicketsatWork was awesome. If there's someone that I know that's close to me that's going somewhere, I will check TicketsatWork for them.

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    Response from TicketsatWork

    We strive to bring our customers the best value in the entertainment and travel industry for all of our many product offerings. Dreana, we are glad to hear that you are sharing your positive experience about TicketsatWork.com with your colleagues and friends.We are successful because of customers like you, Thank You!

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    Staff

    Reviewed May 10, 2017

    I ordered June show tickets through Tickets at Work, but they called to let me know that the show got cancelled and the last performance is in May. It wasn’t their fault and they were very helpful and good about finding me new tickets to another show. It was handled very well. I know my husband had used some other companies in the past and was gotten scammed by them, so I feel as though Tickets at Work is on the up and up. It’s endorsed through my company. That makes a difference. I have some faith in it and it’s been easy for me to use.

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    Response from TicketsatWork

    Doreen, we appreciate your feedback and comments regarding your show tickets. We strive very hard to provide the superior customer service you experienced and are glad we were able to arrange an alternate show for you. We hope you enjoyed the performance and are exited to have you as a Tickets at Work customer!

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    PriceOnline & AppStaff

    Reviewed May 10, 2017

    I was trying to find out somewhere nice to live for our honeymoon and a lot of my co-workers were saying that they use TicketsatWork all the time and they find the prices here cheaper. I then decided to do hotel reservation with TicketsatWork and their website was awesome. I love it and their prices were a lot less than what I looked at on the actual site of the hotel. I've also seen a lot of other stuff that I was interested in and that was reasonable. I had trouble when I first got in their website but I had no problem calling the representative and they walked me through it. They’re very excellent and helpful. I had a good experience with TicketsatWork and would tell a friend to use it and it's a good source. It’s just that I wasn't happy with the Westgate Las Vegas Resort & Casino in Las Vegas, Nevada which was the hotel we selected.

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    Response from TicketsatWork

    Tracy, we appreciate your comments and feedback on your experience with our website and our representatives. We are glad you enjoyed your purchasing experience and recognize the advantages Tickets at Work provides, especially in regards to the pricing. We hope you had a wonderful honeymoon and wish you both the best in life. We are excited to have you as a loyal customer!

    Jessica increased rating by 4 stars.
    Customer ServiceOnline & AppStaff
    After a positive interaction with TicketsatWork, Jessica increased their star rating on May 18, 2017.

    Updated review: May 18, 2017

    I appreciate the effort made by Tickets at Work for reaching out to me to address this matter. They were able to refund me fully for the extra tickets purchased and apologized for the initial response I received after calling them the first time. I will continue to use this website in the future!

    Original Review: May 9, 2017

    I purchased tickets for a Yankee Game through this company. I was on the website looking to buy 10x tickets for a game and when I went to click "Purchase," I was told the time to purchase had expired and I had to go back and reactivate the tickets to try and purchase again. I did so. When I checked my email I received two back-to-back confirmation numbers and was charged for two separate orders (a total of 20 tickets at $1300!!!). I have emailed and called to get in contact with Customer Service minutes after the incorrect order occurred. They have told me there is nothing they can do to refund me for the tickets. I would gladly be ok with the 10x tickets I initially went to purchase, but now I am stuck with 10x additional tickets and out over $600. I am extremely upset with the careless customer service representatives. I want my money back for the 10x additional tickets! I don't know who to contact for this!

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    Response from TicketsatWork

    Hello Jessica, we are glad you were able to connect with a member of our management team and are satisfied with the resolution. We hope you will consider updating your star rating and continue to use Tickets at Work again in the near future.

    Jaime increased rating by 1 star.
    After a positive interaction with TicketsatWork, Jaime increased their star rating on May 15, 2017.

    Updated review: May 15, 2017

    cx was refunded only after post was made on this website.

    Original Review: May 9, 2017

    I purchased a reservation for a hotel down at the beach for my family this mother's day. Due to unforeseen circumstances we had to cancel the reservation with great pain since it was to be our first truly family getaway with our 1 year old. Due to this circumstances I was hoping to get a full refund from TicketsatWork since money is tight nowadays but that is not the case. As a customer put it earlier... I paid them 25 dollars to let me look at a hotel I could not stay at and to let them hold my money in the meantime since the refund still hasn't shown up on my account. TicketsatWork you have lost a customer.

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    Response from TicketsatWork

    Hello Jaime, we value your business and feedback and were sorry to hear that circumstances did not allow you to take advantage of the reservation we confirmed for you. A member of our team will be reaching out to you today to address your concerns regarding your cancellation request.

    Resolved outside ConsumerAffairs
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    Punctuality & SpeedStaff

    Reviewed May 9, 2017

    I purchased one-day Disneyland passes as a raffle prize for my office. Since it was needed with fast turnaround, I called Tickets at Work and they were very accommodating. I got the tickets online that afternoon. I’ve also had another person at the office use them and she has had no problems. It’s somewhat discounted and getting the tickets seemed to be a seamless process, so I’ll be endorsing it.

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    Response from TicketsatWork
    Donna, we appreciate your feedback on your recent experience in purchasing Disneyland tickets as a raffle prize for your office. We hope that the recipient enjoys their vacation at the "Happiest Place on Earth"!

    At TicketsatWork.com, we consider all feedback invaluable as we are always looking for opportunities to improve how we serve our customers. Thank you for being a fan of our seamless service and hope that you will consider us for all of your future entertainment and travel needs.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 8, 2017

    I looked at the Cirque du Soleil tickets when they first announced they were coming to Houston, and then when I saw that I could get them at a discounted price, I was thrilled. We got some tickets from TicketsatWork. I got an email, clicked on a link, and bought the tickets. I talked to somebody because I wanted to know about the seating and had some questions about that. I had looked up the seating for the venue and then I called with some questions about that, and the reps were knowledgeable and wonderful. It was an easy experience overall.

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    Response from TicketsatWork

    Beverly, thank you for your review on your experience with the Cirque tickets and your interaction with our Care team. We work hard to find the best discounts for shows all across the country and are glad you were able to take advantage of that without having to travel to far from home!

    Verified purchase
    Customer ServicePriceOnline & AppStaffEase of Use

    Reviewed May 7, 2017

    I went online and bought my theater tickets through Tickets at Work. I've used their website before and twice this year. I also went straight to the source, to the theater, to compare pricing, and there was a significant difference that was not huge, but it was enough. When I bought my tickets, the reps at Tickets at Work called me and our interaction was good. They asked me what I needed and clarified a few things. Going with Tickets at Work was worthwhile. Overall, their website was easy to use and they had good prices.

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    Response from TicketsatWork

    Catherine, we appreciate your review of your experience with Tickets at Work and are glad you were able to take advantage of the discounts available for the theater tickets. We work hard to provide the superior service you received and are excited to have you as a Tickets at Work customer!

    Verified purchase
    Customer ServicePriceOnline & AppEase of Use

    Reviewed May 7, 2017

    We got some hotel and High Roller tickets up in Las Vegas for the big Observation Wheel from Tickets at Work. Purchasing was very convenient. We were able to log in to our corporate benefit website at work and it was able to give us a hefty selection of entertainment, of what shows and times were available when we are going out to a certain city or state. Their website is awesome and very easy to navigate through. It gave us some very good prices compared to the hotel's actual website. We stayed at the Westgate Hotel and before that, we had logged on to the Westgate Hotel website. The rates through Tickets at Work were a lot more cash efficient for what we were wanting. I then got the confirmation for my hotel stay but not for the Observation ticket. I called them to make sure I had everything I needed and they provided me the confirmation number for both the hotel and the High Roller.

    So Tickets at Work exceeded expectations. I would tell a friend to go to Tickets at Work if they have it available through their work as they give you a much more competitive pricing. Sometimes, on most hotels, it’s a lot cheaper, like 30% to 40%, sometimes even 50% off depending on hotel rates and depending on when one selects it. And every day and every week the prices change. They also have a lot of selections for everyday use like electronics and apparel. I can’t wait to use them again. In fact I'm looking through the website again because we're planning another trip in September. I love Tickets at Work and I'd definitely recommend it. Everybody needs to know how Tickets at Work works, how easy it is and how they save you quite a bit of money to spend on your vacation and entertainment.

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    Response from TicketsatWork

    WOW! Thank you Manuel for being a raving TicketsatWork.com fan! We are glad that you find our site easy to use and that you have discovered some great values. For your upcoming trip in September, we would be happy to personally help you plan your vacation, please feel free to contact us directly so we can continue to exceed your expectations. Thank you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 6, 2017

    We ordered tickets for Game 5 of the Cavaliers' games series from Tickets at Work, and it was easy to purchase our tickets. But Game 5 was canceled because the Cavaliers won in Game 4 which is good, so I had to have our tickets canceled and the money refunded. When I called to do that, it took a long time. I was on hold for some time while the lady rep figured out how to get our tickets canceled because they did not have a game. Nevertheless, the lady was very nice and she was able to get our tickets canceled. Tickets at Work said it would take between 48 and 72 hours to refund our money, but I still have to check my account to see if they have already done so.

    We had also used Tickets at Work for Payless Car Rental in Florida last June. The car rental place was ridiculous and I wouldn't recommend them, but Tickets at Work was fine. I still plan on using Tickets at Work again. We're planning on going to the Cavaliers' game the next time that they're in Cleveland. But we have to see if the Celtics pull things off or not because, if it's the Celtics, they have the advantage. So, we have to see if the first two games are going to be held in Cleveland or in Boston. I will recommend Tickets at Work. In fact, I have already recommended them to people that didn't even know about them, and one co-worker was looking in to see their plane tickets.

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    Response from TicketsatWork

    Megan, we appreciate your feedback and comments regarding your experience purchasing Preferred Access tickets and with our Care team. We work hard to provide the best service to our customers to ensure you have a memorable experience, whomever wins! Hope you get to see a game soon and can do so utilizing our access to premium ticket events!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed May 6, 2017

    TicketsatWork has the best rate out of any other online search that I could find. That’s what keeps me coming back. Usually, when plans change, we'll have to cancel, but the representatives are very quick and understanding whenever we have to cancel. It has an easy user interface, great prices and it’s easy to find something that you’re looking for.

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    Response from TicketsatWork

    Hello Micheal, we appreciate your feedback and comments regarding your experience. We work hard to offer the best pricing for every product on our site, and to provide our customer with the ultimate guest service experience. We are glad we were able to assist you with the request for your hotel reservation. We appreciate your loyalty and hope you will continue to consider Tickets at Work for all of your future travel needs.

    Verified purchase
    PriceStaff

    Reviewed May 5, 2017

    I accessed TicketsatWork through our company portal and then put in my search criteria where I was gonna be staying. I was looking far and wide within available resources that I had for the most economical price for our vacation coming up and it's the first time I used it. I purchased two hotel stays in two different cities. They had a wide variety of hotels, it was almost overwhelming.

    I would look at the hotels that it just listed and filtered it down by price as well as the star selection and the proximity where we wanted to stay. That minimized the list, but there was still a good healthy amount to look through. But what would happen is if I selected a hotel from the list to expand it and when I would go back, I would have to reset my filters. It wouldn't hold the filters that I had placed initially. So that I didn't like because it takes a while to load because there are so many hotels. So that I thought was a little bit asinine where it just wouldn't hold my filter selection throughout my hold transaction.

    For the second selection I thought I did enough due diligence in looking. We're a family of four but then when I made the reservation and paid for it, when I looked back at the hotel's website, I realized that I booked a room that showed two twin beds for four. I'm 6 foot, 2 and wouldn't even fit in a twin bed by myself. Let alone with my wife.

    So I called to cancel that reservation, so I could rebook. I was nervous because it said all over the place these are final things. It was a Sunday night. I called the number and I was doing some things around the house. I must have been on hold for about 45 minutes, but nonetheless, this gentleman answered and was very, very pleasant, very, very helpful. He was able to cancel the reservation for me. Then I just went ahead and rebooked at another location.

    As I read the fine print, I'm sure a lot of it says that these are final transactions. It's not like you're making a reservation and you pay when you get there. They're taking the money right away. So it seems like a lot of them, I thought there was like a no cancellation policy. This hotel I looked at said no cancellations but he was able to do it for me. I never really liked locations that don't allow you to have some sort of cancellation policy because plans change. I wanna get the best price that I can, but sometimes things happen. But it all worked out for me anyways, so I was happy.

    So I would definitely tell my friends that TicketsatWork is worth it. The pricing is pretty competitive. Anytime I go to sites like this, I check prices around in comparison. The TicketsatWork price was the best out there for my two selections. So I would definitely recommend it. For a savvy traveler that likes to be able to stay in a nice place and not pay overly priced, I thought it was a great option.

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    Response from TicketsatWork

    Thank you Raymond for sharing your experience with TicketsatWork.com. Nothing makes us happier than to serve the needs of our customers, while saving our customers, like you, millions of dollars annually. Our goal is to help you enjoy amazing experiences and create lasting memories at a value. Raymond, we are happy to hear that we were able to make an exception for your hotel booking and in the end you were satisfied with the result. We strive in delivering superior service, because Raymond, you deserve it! Thank you for using TicketsatWork.com for all of your entertainment and travel needs.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 5, 2017

    I was buying tickets for Cirque du Soleil and I was able to select the date and time I wanted, it automatically generated the seats and then I bought them. And then I looked at the Cirque du Soleil website. And the special that's being run through Tickets at Work gave me 20% plus an additional 10% for purchasing it that day or that week, so I ended up getting 30% off the ticket price. Had it not come from my HR department, I probably would not have proceeded because it sounded almost too good to be true. But since it came through our HR department, it was pretty easy and clear.

    But then my tickets showed full price on it, so I panicked and thought that I purchased for full price even though I was supposed to get the employee discount. So, I called and the lady was very friendly. She's very knowledgeable and she said that's just for bookkeeping purposes, and if I looked in my credit card it would actually show the right amount that was charged. So, I looked at my credit card statement and she was correct. I got confused, but I understand the reason behind that. The only complaint I had when I first tried opening the link through Internet Explorer, it would not pop up. It said link not found or no internet connection, but then when I copied and pasted it into Google Chrome, it works just fine. But overall, it's been a great experience and it was really easy. It's a good service.

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    Response from TicketsatWork

    Taylor, thank you so much for your feedback and comments regarding your experience. We are happy you were able to take advantage of additional savings utilizing this employee benefit for those Cirque Tickets. We strive to provide superior customer service in case there are any concerns, and we are glad the Care representative was able to ensure your experience was memorable!

    M increased rating by 1 star.
    Customer Service
    After a positive interaction with TicketsatWork, M increased their star rating on May 16, 2017.

    Updated review: May 16, 2017

    They finally removed me from the email list.

    Original Review: May 4, 2017

    My company signed up for their services, so I signed up to see what they offered. Wasn't interested in their offers, so I tried to unsubscribe from their emails. I tried the automated process, and got a notice that I was unsubscribed but kept getting the emails. Sent an email to customer support and got back an email that I was unsubscribed, but I keep getting their emails – more than a week after tech support claimed I was off. Is there any way to actually stop getting their junk?

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    Response from TicketsatWork

    M Hayum, we will be contacting you today to address your concerns and further look into your issue regarding the incoming emails.

    No response received
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    TicketsatWork Company Information

    Social media:
    Company Name:
    TicketsatWork
    Formerly Named:
    Tickets at Work
    Address:
    19495 Biscayne Blvd, Suite 300
    City:
    Miami
    State/Province:
    FL
    Postal Code:
    33180
    Country:
    United States
    Website:
    www.ticketsatwork.com