Ticketmaster Reviews

CHANCE OF A LIFETIME FOR ME!!!! My husband, Danny ** purchased 2 tix for me on November 5 2018 @ 11:09AM for $383.50 per ticket, total $775.18!! I would NEVER pay this price but the chance to see George Strait AND Chris Stapleton was going to be worth it. So a couple of days before the concert I still don't have tickets. Danny contacts SeatGeek to follow-up on the tickets. They tell him they contacted the seller and the tickets would be emailed on March 28th. That day gets here and nothing, so he contacts them again to find out the seller did NOT have the tix! Why I do not know, BUT Ticketmaster has a guarantee to get me tix to this concert. So that afternoon I get an email to accept a couple of tix, I accept thinking this is my only option.

What kind of business can't offer a cancellation of an order placed only minutes earlier? I bought tickets and realized minutes later I couldn't go. Their product is digital - the tickets I accidentally bought are not even on sale to the general public yet and they refuse to refund me. I have no power - they simply said I can use THEIR service to sell the tickets to someone else! It's pure evil. We need regulation of this absurd company that exploits its consumers with zero consequences.

Ticketmaster fees are insane. A $95 dollar seat to see Iron Maiden end up costing $160 at checkout. That is an insane markup on price. Then add in the mobile only ticketing system. We have to load an app with crazy levels of permissions to access a mobile ticket... They are obviously collecting user data with the levels or permissions. I try to use a browser, but the security settings I use won't let the javascript load and my anti-fingerprinting on my browsers won't let me load the web page. Absolute garbage. Any BS they tell you about mobile ticketing being easy and fast is marketing crap for 'we don't want you selling tickets without us getting another cut'. They have a monopoly on ticket sales. They should be broken up.

I was quite excited that I was eligible for a verified fan presale for a concert. There are no bargains with these prices! I see no difference! What a gross waste of time. Almost $300/a ticket and this is presale? This is absolutely outrageous. This band has so many shows and keep adding more, I'm sure as the concert gets closer, prices will be cheaper than this rip off price! False advertising is what I call it!

I ordered two tickets to a concert through Ticketmaster. The site clearly stated that delivery by Standard Mail was Free, as did my confirmation. When I still did not have my tickets after 45 days I rechecked the website to confirm free mail delivery and emailed Ticketmaster. Ticketmaster responded that my delivery method was Mobile and that I would need to pay $3.50 for mail delivery. When I rechecked the website I saw that they had just changed the order method from mail to Mobile and the reference to free mail delivery was no longer there. So unethical and sleazy.

Bought tickets for Boston Bruins April 23rd game. Put them up for resale and chose option to have them on sale until 1 hour after the game started (8:00). At 6:15, game day, got an email that "Your tickets for the following event did not sell and are no longer listed for sale". Tried to relist but was blocked out. Spoke to Customer Service and she admitted that this is happening often and that they would look into it. They got back to me with the response "that I had cancelled the order" and they would do nothing even though they admitted there was a glitch.... I am out $600....

I ordered with Ticketmaster's re-sale system to go and see Ricky Gervais' new stand up show. I booked the tickets 5 days ago and the event is in 2 days but I am still yet to receive my tickets. This company is awful and they don't have a proper helpline to call. I also sent them an email form about my enquiry and they're still yet to reply. I found a number for them and called them up, but the woman I spoke to was incompetent. She said my reference number wasn't correct (it was from my confirmation email) and then asked if I could read out my whole debit card number (to which I said no). She then asked me to repeat the booking name & venue at least 5 times as she didn't understand me. She finally said she was going to terminate my call and hung up before I could ask why. Awful service from this company. DO NOT ORDER FROM THEM AT ANY COST!!!!

Bought a ticket to the Jonas Brothers for my daughter and kept getting an error message every time I tried buying a ticket. One finally goes through and the price goes way up. It was $196. Went up to $415. Wtf. How can you do that. Then I asked if I could get a refund the very next day only to be told no. I can’t even exchange the ticket, unless I want to buy a more expensive ticket. Ticketmaster is the worst for buying anything. The only reason I purchased it through them is because of the pre-sale. Horrible prices! Now I’m broke because I wanted to buy one ticket for my daughter.

I've had it with Ticketmaster’s self-scalping (Platinum), excess fees (EVERY ticket pays the parking fee), game-playing, and QUEUES! Why is it so hard to get a decent seat to see my favorite band and not have to pay $400+ to be up close?

In reference to my previous review. Ticketmaster corrected my issue at no charge. After I discuss my issue with a phone rep who was no help I sent an e-mail explaining my issue. They changed my seats from 3 and 4 to 1 and 2 that I thought I was buying.

I bought tickets online on April 4th. My receipt said they'd be mailed in 10-14 days. It's been 26. Called and had the same problems as another reviewer with the bot. Finally got a rude human on the phone who told me there was a "ticket delay" and they wouldn't be mailed out until August 28th! He said it was in the "fine print" but became very rude and talked all over me when I asked him to navigate me to that language on their site. I repeatedly asked him to stop talking over me, yet he persisted reading to me as if I were a 2 year old. I asked 3 times to speak to his supervisor.

You can't speak to anyone until you give some information to the automated system and that was impossible. It asked for my 17 digit order number, but after giving 10 digits I was cut off and told that the order number was incorrect and I needed to put in the 17 digit order number. After three times, it was programmed to ask another question - the city and state of the venue. Apparently, Louisville, Kentucky has been wiped off the earth because according to the program there is no city by that name and I should try again. All this because I wanted to know how to get my tickets if I didn't have a mobile phone. Absurd!

I recently purchased 4 tickets to the UniverSoul Circus in New York. I arrived with our special needs child just to find out that our tickets were not valid. The amount was taken out of my account but my tickets were invalid. I was not notified. I drove 2 1/2 hrs with a special needs child. I had to purchase 4 expensive tickets due to my seats being sold to someone else. I called Ticketmaster the next day only to find out they canceled my tickets without notifying me. This is horrible customer service. We missed the first part of the show because I had to go to my car to get my credit card and then stand back in line and buy tickets that cost much more than the tickets initially bought. This was a huge inconvenience and very embarrassing. I am appalled that Ticketmaster operates likes this.

Went on Ticketmaster site and put in to purchase 2 2nd row balcony seats for Boston Bruins game at Paid for seats. Got message seats were secured and I paid. 200. Great price! Got message order in progress. Then got email, “Sorry your order failed." Absolutely ridiculous. Now same seats are 275. They’re playing games. Beware!

I decided to see if Ariana Grande had any last minute behind the stage tickets on the day of the concert, which she did. The seat map showed the price at $72, Perfect for my daughter's budget, but when you click on the seat and go to the next page to purchase the price jumps to $249! I tried this over and over for several seats in that section and the same thing every time. Unethical bait and switch tactic.

No one was helpful. Have not used Ticketmaster in years. Bought 1 ticket. Had to print at home. Concert night rolls around. My email link to print tickets directs me to a blank page "forbidden access". Any different computer did the same thing. Logging into my actual Ticketmaster account I click tickets or account and still directed to "forbidden access". From what I researched online my IP could have been auto banned by the system... Wtf? Waited 30 minutes on phone to be hung up on by an employee who never did what they said they'd do.

Phone number leads to you being hung up on. Be careful not to switch the 47 around. Can anyone find the 24/7 live chat? The instructions lead nowhere! Oh and the human call back I'm still waiting 72hrs and refresh tells me 23mins. Finally got an email reply and it told me that I could not get a ticket to an OPEN seat. Next to 2 seats that I have already purchased. Because it is included in a bundle package now. It's wasn't at the time I purchased my 2 tickets 3 days prior. Which are all standard admission tickets in nosebleed sections. So tell me Ticketmaster what part of any of this is Customer Service? I can bring up the event I am going to and see the seat I need/want and you are telling me I can not buy a ticket to that seat. Why?!

Hello I bought tickets for Las Vegas Aerosmith concert for April 8 and the system gave me for the 6 and when I noticed was too late. I want my money back. I didn’t receive the product I paid for and I am really worried. Faulty app and the problem is that I am going to have to pay for my rest of my party and assume 2700 usd of scam due to faulty Ticketmaster app that showed the incorrect date and purchase. When I was purchasing it was bugging out a lot...

I purchased 2 tickets about 2 months ago, and have not yet received them. I tried to call, and the phone got dropped after being put on hold for a while. I called again, it said the office is closed at 6 PM. Hello, it does not say whose time. This is the first time I do business with them and will be last.

ATTENTION! If your account is signed into your girlfriend's account by accident and you buy tickets with YOUR CREDIT CARD and under YOUR NAME you cannot have them transferred to YOUR ACCOUNT! THIS IS WRONG! IT WAS A SURPRISE FOR MY GIRLFRIEND AND NOW SHE WILL KNOW! THANKS TICKETMASTER! Spoke with help supervisor Bain operator # ** who told me he couldn't do it! You suck Ticketmaster!

Ticketmaster sells me 3 seats to Justin Timberlake's show at Oracle Arena which ends up being 3/15/19 after he reschedules. We spend a small fortune for these seats, we get to them only to arrive to a huge screen blocking our whole view of seeing anything but a huge black abyss. Just to let all of you know, I used to work for a large concert promoter, and if you arrive at a show with obstructed views, you go straight to customer service at the venue and demand a seat change... which we did. Even with better seats, Justin and Oracle had one of the most crappiest stage setups and screen and post blockages I've ever seen. The workers were rude too.

Unreal. I'm glad I somewhat figured it out. I had bought tickets from TickPick because Ticketmaster is just an expansive scam of a seller. A user from TM had 2 tickets I bought for a hockey game. Received an email from this person to accept his offer (he was transferring them to me). I accepted, and they were not in my account. NUMEROUS times I logged in and out of both the website and app. Wondering where they are. They only showed when I clicked on a special link. THE ONLY WAY I SAW THEM was to transfer them into Google Pay. Meanwhile I had transferred them to myself again. STILL didn't show. Ridiculous. Good thing I just saved it. Who would of figured this out?

I entered in three presale dates for the Metallica tickets and the web site and mobile applications have a lot of issues that is clear are made on purpose so people are not able to buy tickets at a normal price. When you select available tickets it tells you to use a laptop to buy, and I was using my Mac Pro and it was still saying same error. I was logged in and still was not allowing me to buy. It is clear that these bugs are there so people are not able to buy tickets and let the resellers get the tickets to later on sale them at double or triple the price. Ticketmaster is collated with the resellers so that for Ticketmaster is a double win. Shame Ticketmaster Shame!!!

Ticketmaster is a scam. Tickets are sold at 3 to 4 times the printed price. No refunds! Customer service was very sarcastic. They even compared themselves to the airlines, yep scammers. They call their scam, “dynamic pricing”.

I went onto Ticketmaster's website to purchase tickets to an event. After I put in my credit card information their system popped up a message that said "order timed out, seats will be released to available". I tried to call but the recording said they were all assisting other calls and I could leave a message. No option to hold for the next available associate. I tried the online purchase again and it timed out again. I eventually drove to the venue and purchased the tickets in person (for nearly half the price). A week later while reviewing my credit card statement, I noticed that Ticketmaster had charged my care 3 TIMES! I filed a complaint and they refused to refund the money. I WILL NEVER PURCHASED FROM TICKETMASTER AGAIN!

I purchased 2 tickets to an event mid February. I received one email with tickets to print off. When my March credit card arrived I was double charged. I had to figure out how to find my purchase history and they had charged me for 2 seats in 2 places. I notified them and their reply was basically too late for a refund. That is not how you handle business, that is their error not mine. I certainly did not give my credit card twice.

A girl messaged me on Twitter about how she has the same seats and so I checked my acc and it said my tickets were canceled. I did a live chat with Ticketmaster 5/9 to cancel my delivery method and change to e-ticket...not to CANCEL MY whole ticket. They canceled it probably around around 2 pm? And I asked the girl when she bought her tickets and she said 2 pm. They haven’t emailed or sent me a refund. If she didn’t message me I probs would have shown up at the concert looking like Boo Boo the Fool. I have stayed up for hours waiting for this ticket drop and finally got it but due to yalls representatives that messed up my order, I AM SUFFERING AND WILL NOT BE ABLE TO SEE MY IDOLS.

Inconvenient, Inconsiderate and Unhelpful. What a joke. These people clearly don't give a damn about anyone. My little sister bought concert tickets for us as a Christmas gift. The show isn't until September but I wanted to plan ahead. It turns out that I can only get into the venue by using my phone as there are no more physical tickets. Not even the option to print them out. Not trying to be a jerk, but taking my business phone into a rock concert does not sound like a good idea. The customer service people clearly didn't care and offered no helpful advice or suggestions. Needless to say, I will not be purchasing anything from this company again. Furthermore, I will make sure to tell my friends and family to avoid Ticketmaster at all costs.

I went to an internet cafe to purchase some Stray Kids tickets for myself and some of my friends. However, once Ticketmaster let fans into the pre-queue they made me wait 1 MINUTE more than when the actual sale started! Even though this number may seem very insignificant, because of this delay we had to wait for 2000+ people to purchase their tickets first (and mind you Pasadena Civic Auditorium holds slightly less than 3,000).

I bought Elton John tickets last year for a show on March 15. Found out yesterday that my tickets were stolen and sold. Ticketmaster is only offering a refund. Say they know who stole them but won't release information. Why are the tickets not invalidated and money returned to the 2nd buyer? The tickets are my property and should be returned to me.

So I went on a Pre-Queue at Ticketmaster for BlackPink Tickets and bought the Official Platinum ticket for $720 plus fees which end up totaling to $850. It was pricey, but in my mind since it's a VIP ticket, at least I'll be given some perks and merchandise of my favorite artist. Note: there was a 5 minute counter on the upper right corner of the purchasing page so I wasn't able to get a chance to do my due diligence. Purchasing the ticket was suppose to give me the feeling of satisfaction, somehow I felt a sick feeling in the pit of my stomach. Somehow, I felt I just got robbed. To make matters worst, after checking back after 2 hours, I discovered Official Platinum is NOT actually a VIP ticket, it is simple seat assigned by Ticketmaster to sell at a Premium price to put SIGNIFICANTLY MORE money in their pockets!! 3 times the amount advertised to be exact!!

Ticketmaster asked, "What is your likelihood of recommending Ticketmaster to a friend, on a scale of 0 to 10?" I answered: "A 50% surcharge is NEVER EVER EVER acceptable. Ticketmaster will ultimately be destroyed by equitable competition." Tickets were listed at $39.50. Cost was $59.50. That, my friends, is ludicrous.

I purchased a concert ticket for the first time through Ticketmaster. I couldn't figure out how to print the ticket so I called their customer service number and got a foreign lady that told me to research it myself and hung up on me. I will not be making big ticket purchases through Ticketmaster.

I had two gift cards that expired and wanted to know how the funds can be reinstated on the cards. Ticketmaster explained to me that unclaimed funds are forwarded to New York State's Attorney General's office and can be reinstated to my accounts. I contacted the Attorney General's office in NYS & the Controller's office as well. They explained to me that they receive unclaimed funds in bulk from Ticketmaster, so Ticketmaster needs to request that the gift card funds with all the specific information and forms must come from them. Only Ticketmaster has the power to request NYS with the proper forms to reinstate the funds back to my gift card.

Rolling Stones tickets. Thursday Feb 14 10 am presale. I got in right at 10 am. Tickets were advertised at $119. I have pictures they started at $379. So disappointed to hear the scam on the news the next day.

I went to this website to purchase two tickets for a show I wanted to see in April. I found the listing, clicked it, filled out on my information and waited for my confirmation email. Imagine my surprise when the ticket I purchased for Seattle in April ended up being sent to me as a ticket in Georgia for 3 days from now! I contacted their customer service within a minute of purchasing and was on hold for 15 minutes. I explained what happened and was told that since I did not purchase their protection plan(???) that I could not be helped and that they recommend me to SELL THEIR TICKETS ON THEIR OTHER WEBSITE.

Having contacted Ticketmaster they stated that their policy was not to take the tickets back in exchange for a future performance date, instead I would have book further tickets and try to sell my existing ones, the current tickets were valued at £51 each x 2. This was I feel a bit risky since the timescale to sell was short.

I ordered 2 Monster Jam tickets with the pit pass for my son and husband to go for my son's first time. I had a code from Boy Scouts for free pit pass tickets. I ordered the tickets online, tried to use the code, and the code was not applied and not accepted by Ticketmaster, therefore, I was charged full price for the tickets and pit passes. The pit passes should have been free with the code I was given from scouts. I tried to get a refund, but was also denied a full refund from Ticketmaster. Another scout parent tried the same night and the next day and the code did not work either. When I called into their customer service, I was greeted with an I don't care attitude, no compassion, no professionalism, and too bad I'm sorry. Instead of the tickets costing me $50 for 2 tickets to Monster Jam and the free pit passes, they have now cost me $112.00. I will NOT use Ticketmaster in the future!

Ticket Master seems to be holding a monopoly on a lot of events (especially in the NYC area) where they are the only ticket providers. It has been my experience across many purchases through the years that you simply are committing money to a service that will never stand by you - the customer. The two most vivid examples that come to mind are: 1) Steve Angello concert on NYE a few years back where the venue was either oversold OR the management for Steve Angello likes lines outside, they simply didn't admit the rightful ticket holders in until well after midnight. We just couldn't get in in any reasonable time frame and ticket master had refused to refund us for a ticket they sold us that didn't fulfill its promise.

If you like paying outlandish prices for tickets this is your place. If you like having your tickets voided two days after purchase this is your place. If you like paying ridiculous handling fees this your place, handling fees for tickets you print yourself. I bought Fleetwood Mac tickets to only get an email two days later saying “you don’t have the tickets you thought you did” and still have a hold on my card after they decided to void my transaction with no reasoning other than that. So good luck. I’ll be glad when these scam artist get shut down. They’re no different than ticket scalpers.

I had a horrible experience from start to finish with Ticketmaster. When I tried to purchase tickets online, the transaction was denied twice. They put a hold on over $500 dollars from my bank account!! For tickets I never received. When I called Ticketmaster, they said the bank would have to release the hold on my funds. I did purchase tickets through them as it is an event I really want to go to, but the rep lied to me. I asked if we would be guaranteed the seats I was paying for and he said yes. Then once he had charged my credit card told me that the seats might not be the same I paid for. This whole process was horrible, took too long, and I DO NOT recommend using their service!

The experience of looking forward to seeing a concert is becoming way too expensive. RESELLERS should not be allowed to increase the price of a ticket to the point of one ticket when the lowest price comes in at $700 - WHAT!! This should be illegal. I have tried to get tickets to see Joe Bonamassa and Mark Knopfler and I would have to shell out between $350-$1500 to see Joe Bonamassa or Mark Knopfler. This is not right, reseller should lose their consumer license to do business because they are shutting your average income earner out of seeing an artist they love. SHAME ON YOU.

I tried to purchase seats for an event via Ticketmaster.com. The website said the selected seats were not available. I then picked another set of seats. Unknown to me Ticketmaster billed me for both sets of tickets even though I never received the 1st pair of tickets. They are denying my request for a refund. Ticketmaster even researched and acknowledged the tickets in question were never used/scanned at the event. The customer service was horrible, no calls back, long wait times, etc.

I attempted 4 times the same day to purchase Elton John tickets and would get to the payment screen and not have the opportunity to enter payment information. I tried again days later because I thought that the site had problems due to high demand and encountered the same problem. I attempted to call Ticketmaster customer service and would only receive an automated response. Over several days I never had the opportunity to contact a live agent. Not only did I give up and miss out, Elton John missed the opportunity to sell tickets.

There was a concert to be performed by Nas at the Detroit Symphony Orchestra for March 5, 2019. I tried to purchase tickets Jan 26, 2019 the day that they were supposed to go on sale but as soon as I tried to purchase the tickets all of a sudden the tickets weren't available and yes I too believe that there is a third party purchasing tickets because when you go to StubHub the tickets are there at triple the price.

I purchased tickets to attend a Tyler Perry event. The price of the tickets were very reasonable. However, Ticketmaster fees are ridiculous and absurd. Please do not purchase tickets through the website. It’s best to purchase directly from the box office if possible.

I posted Elton John tickets I had purchased through another service on Ticketmaster as I was invited to a suite. 9 hours before the event Ticketmaster, in their infinite wisdom, pulled my tickets off line and did not notify me. I learned of it by checking to see if they had sold and could not find them listed even though I got a confirmation email from them. I spoke to 6 people over the course of 4 calls and no one would tell me why they were pulled other than "potential fraud". Well guess what, today they called (4 days later) and said the reason why is that my account had been inactive for a long time and a new posting set off a trigger. Again, no one told me and no one is willing to take accountability and refund me my money for their decision. An email or a simple call from them would have remedied this.

Friends bought us Ticketmaster gift cards to the value of £60. The event we wanted to attend came to £66 after fees, delivery processing etc was added. Trying to locate and purchase the tickets on the Ticketmaster website has taken at least 10 years off my life. I have never experienced anything so chronic or frustrating. Decided to phone this morning after 30 minutes of different phone numbers, options and price of call info then waiting waiting waiting... Have decided to consider which people I dislike the most and give them the gift cards! Maybe the 'friends' who gave us the cards have already been through this and passed them on to us!!! Grrrrrrrr! Do yourself a favour and do not have anything to do with Ticketmaster if humanly possible. Just live a good and simple life.

I tried to buy tickets online for the August 6, 2019, Jimmy Buffet concert in Holmdel, Nj. Unfortunately, there was this "bot" nonsense that blockaded my effort, with no way to answer and get past the barrier! Ticketmaster is totally screwed for putting up this stupid barrier online!

I was trying to buy 8 tickets for a Miami Heat Game at American Airlines Arena. I choose one option and the screen said that the transaction couldn't be finalized because the number of tickets exceeded the number allowed. So I went back and chose other tickets and tried again, the system went through and it says that I have my tickets. Then I received two emails confirming both transactions, it means that they charged me for 16 tickets. I called immediately to make the claim and they said that now I have to sell the tickets that I don't need, and of course they will receive double commission for the sale of the tickets. I was for more than an hour with the agent and until now nothing is resolved. Asked to talk with a supervisor and I still waiting for somebody to call me and help me.

I purchased tickets for my father for a concert through Ticketmaster. I had to transfer the tickets to my father who does not have an email address and/or smart phone. I attempted to call Ticketmaster however they have no call waiting function. It simply says all their operators are busy and to phone back. After several days of calling I decided to email. I was very clear that I needed another method to transfer the ticket other than email. The response to my email... a link as to how to transfer the ticket via email.

On Feb 9, 2018 I purchased 2 tickets for Elton John through the verified fan presale. The seats were on the floor at the LA Forum, so good seats. I had planned to surprise my gf with these tickets for Christmas and had also bought plane tickets and booked accommodations (we live in Boston). On 12/21/18, I logged on to the Ticketmaster app on my phone and was shocked to discover that the tickets were sold and that I would get paid in 7-10 business days. I had not listed the tickets for sale. I immediately checked my email (I have sold tickets on Ticketmaster before and know that they automatically send an email when you create a listing). There was no such email nor was there a listing of the tickets on the "My Listings" section of the app.

We bought tickets to Hootie and the Blowfish and weeks later get email they canceled our tickets. Says we violated one of their terms but no one can tell me what I did wrong. I only bought 3 tickets and it went through on my credit card and few weeks later canceled. Never buy from them.

I was promised a refund for tickets to a show. They never gave me the refund. Spent many hours on the phone with them trying to resolve this issue. They broke promise after promise and I never did receive the refund. I will never work with this company again.

I bought my fiancée tickets to Wicked at the Pantages Theater. It's all she had been wanting for Christmas. I was expecting two full tickets to the theater, what I got was four ripped pieces of paper and still not even a full ticket. BOTH of the tickets are ripped in pieces. Ticketmaster, I will never be using you again for tickets of any kind and I highly recommend you buy your tickets elsewhere. At least anywhere else you will get the full ticket. I need to figure out if I can even get in with the tickets that I have since I was never supplied with the full ticket. The dissatisfaction I felt when I opened the package was indescribable especially when you are spending over $300 on tickets. So, I highly suggest to whoever is considering using them - DO NOT DO IT.

Booked tickets from them 4 days ago. Never received any confirmation email. So I called them to find out why they did not send confirmation. Adviser said, "Will send it straight away", never received. Called again next day. Another adviser said, “We have no notes that you have called or whatsoever.” When I asked to send it over again I will be checking my email. She said she cannot stay on the line until I receive it and also asked, "Why you need that confirmation email if you have reference number." Like really??? I booked tickets, paid money and want to receive confirmation email!!! Distressful. Never booking through them again and strongly recommend do not waste your time!!! Worst service ever!!!

Thiefs. Ripped me off. I purchased tix on presale and they gave my tickets "a unique name/Club PRODUCER seats." The next day they call those exact same tix (date, section and row), Standard seats and charge less than half price with no different benefits. They fraudulently misrepresented them and refuse to refund the difference as "non-refundable, all sales final." I get prices change, but they misrepresented them for more. Spoke with several persons and nothing. Total scam. I was told my tickets were better seats and that's the difference in name; but they're not. Same ticket available for less than 1/2 price.

Purchased front row tickets to Trans-Siberian Orchestra in Milwaukee, 12/30/2018. Got an email months later that our seats had been moved due to a "stage reconfiguration", and we were now in a worse section and in the third row. Emailed customer support, no one could provide a new map of the venue and Trans-Siberian Orchestra says nothing has changed stage wise. Now our ORIGINAL seats are back up for sale on Ticketmaster and we are stuck with crappy seats we did not want. Total scam, avoid at all costs. I'll be getting my money back.

Ticketmaster is a complete fraud. We tried to purchase tickets for the Lakers - Heat game and we used three different payment methods and all three were declined, but the debit and credit cards were charged. We called Ticketmaster and were told there was an issue with the account and we will get a refund in 3-5 business days. We used my mother's account and same thing happened. They are THIEVES.

I purchased 3 tickets from TM on 12-1 for Rolling Stones/Houston for $1245.15. They took $$2,576.95 from my PayPal/checking account. I have been on hold for a total of 30 minutes, transferred to 3 departments, the last one the fraud dept. I was told that was the transaction that took place and there was nothing they could do since it was purchased 7 days ago. I opened up a dispute case with PayPal, but I have a feeling this will not work out for me. Wow.

I purchased tickets to see Travis Scott for a Dallas show this past November. Once I realized I couldn’t attend show, I decided to use the Ticketmaster “Resale” option. Within 24 hours my tickets were sold! Awesome... except I’m still waiting for my $350 to be deposited into my account. After updating my payment options and speaking with multiple customer service reps and emailing back and forth non-stop... I still have yet to receive my payment for my sold tickets. It has been almost 6 weeks yet their website claims you will be reimbursed within 5-7 days. They keep telling me to be patient and wait for my micro deposits to verify the account info. I have done this multiple times to no avail! Total scam and horrible customer service! Never again will I buy or sell tickets through Ticketmaster!!

On top of excessive fees and shaky re-sale practices, Ticketmaster has yet another deceptive practice called Official Platinum tickets. This is their way of taking advantage of high demand through a demand-based pricing system. Be very aware, as you could end up paying much higher prices compared to other seats that are close to your seats. Unfortunately I got caught up in this when purchasing Rolling Stones tickets, and there is absolutely no protection or recourse!

I am an avid concert goer going to many concerts a year. Unfortunately there is a company that has managed to buy off enough politicians to maintain a monopoly on the ticket market and the only company you can buy tickets from for more than 3/4 of venues. Ticketmaster is a crooked company lined with crooked executives in which they have created a monopoly, overcharge in ticket fees, rig all their sales so that the great seats make it to their secondary market ticket site TicketsNow, and make your buying experience terrible.

I went online to buy Dead and Co tickets for the Gorge in Washington State. I bought into the verified fan pre-sale. Almost all the seats in the general admission PIT section could only be purchased if you bought one of their expensive "packages" but after refreshing and entering my code, I was able to buy one GA Pit ticket. It cost me $175 which is crazy but got even worse when the total bill came to $207 because there was $32 dollars in fees! FEES of $32! I don't have another option for purchasing tickets to this show so I am stuck paying for the fees for each ticket I purchase! How is Ticketmaster NOT a monopoly? It's an absolute rip-off! Ticketmaster is horrible and should be investigated!

Went onto Casino du Lac-Leamy site to purchase tickets, directed to Ticketmaster. Seemed to be on Ticketmaster site when asked for credit card info, hit place order, receipt came up my ticket tracker.com in US dollars. Very deceptive website purchase.

I bought 6 tickets for Oakland Raiders vs Pittsburgh Steelers in December for almost $400 a ticket. The tickets in my section are now $200 a ticket, they seriously dropped the prices in half. That would be almost a $1200 difference I am out because I decided to buy tickets earlier. It just seems like a total rip off how they can change the prices on events and leave you with the bill, when I called customer support they just said there isn't anything they can do about it not even an explanation.

Please don't purchase tickets from this place, go to the location and get them from there. I got some tickets for a event and it directed me to this crappy company to get my tickets. When I looked at the tickets it stated that buying 4 would be less so I did keep in mind that. It was done thru my phone so when it stated how much I was paying (without the breakdown) I paid with my card. I looked at the ticket and did the detail and it charged me an additional $16 for each ticket and also for the parking ticket which should of only been $15. That is what is charged at the event. SO DON'T DON'T USE THEM. DON'T GIVE THEM BUSINESS.

I purchased 4 tickets to the Twenty-One Pilots concert in Lincoln, NE for $290, about what you would expect. When I received my email today, it said I purchased ONE PLATINUM ticket for $290 plus $44 in fees. I contacted them immediately because there aren't even tickets that high for sale for this concert. I got some song and dance about how I bought my ticket when the demand was high... Like the first day MONTHS before Awolnation announced that they would be touring with them (which would make the demand higher). There is NO WAY! I selected BEST SEATS available and bought FOUR at the best seat price which was $72.50. Ticketmaster will not refund NOR let me exchange them.

Over time Ticketmaster has become worse. Try to get customer help and you go through voice automation hell only to eventually speak to a real person, who still cannot help. Of course that is after five minutes of reverification of the information that you already gave to the automated attendant. Customer call center sucks. At the fees that they surcharge for tickets they should be able to be efficient, experienced and helpful. I will only buy from them as a last resort.

Have used Ticketmaster many times. Have regretted it many times. Just ordered tickets for Seinfeld in Rochester for 4/19/18. I get that he is popular still, but after logging in to order tickets at exactly 10:00 am, it showed hardly any tickets left and the groupings left were in threes which, as we all know, you can't can't leave a single hanging there. I unfortunately couldn't leave work, so ordering online was my only option. My friend who was able to actually go to the box office, got much better tickets. Officially done with TM.

Recently bought 8 tickets to an event along with extra pit passes & parking. Went thru all screens & never once did anything show extra fees, just kept a running total in top right hand corner (which I trusted was the accurate amount... silly me). After clicking on "View Receipt" once my purchase was made I saw that an extra $120 had been added to my bill for additional fees. That makes my tickets 1.5 times more than planned! Called customer service to let them know it seemed a sneaky way to add in fees. I was forwarded to a manager who insisted they do have that screen (detailing the fees) & if I didn't see it it's probably because I'm using the wrong internet browser. Really? Every other page came up but that one?

So I bought tickets for Cher in MGM Park for the 8pm show on November 3rd. I was aware that the tickets were for 8pm but when we left the hotel around 7.40, the app was showing that the show was at 9PM. So we took our time and still made to the venue around 8.40 and got in close to 8.50. We had missed about half the show already. We flew to Vegas just to watch Cher and booked it months in advance. I get that, as a customer, I should do my own due diligence with the tickets that the show but why do you create an APP that shows the wrong time? (I have the screenshots, which the Ticketmaster customer representative did not even give me a chance to share them because 'apparently, in their system it's showing the right time.)

Purchased a ticket to the Georgia/Florida game and never received it! Do not do business with this company. They have yet to refund my money!!! I don't know how Ticketmaster is affiliated with this company!!!

TICKETMASTER RIPS EVERYBODY OFF. This has happened to me twice now, and was reported in September after an investigation. The first time it happens, I didn't understand it, but knew I had been ripped off. This time, not as badly. HATE TICKETMASTER. The pants ought to be sued off of them, and the system changed to be fair and to sell seats at their original price.

One of the worst experiences I have ever had. Block H Row 40 Seat 22 - Comfort — nil — view — large obstacle blocking main screen, main stage not completely visible. The screens are only an excuse of a facility. Your charges are outlandish in the hospitality department — total Rip-off. Never again. I won’t be back.

When buying tickets from Ticketmaster be very careful! You are probably buying insurance you did not want from Allianz Insurance. I bought tickets on-line and all went smoothly until half an hour later when I received an e-mail from Allianz Insurance thanking me for buying their insurance. I definitely was not asked if I wanted to buy their insurance. So probably some well hidden box was already ticked in the ticket purchase agreement with Ticketmaster.

I booked a ticket to a Broadway show on their website. I of course didn't double check anything before I entered my credit card details and clicked 'purchase.' I sent the details to my wife who spotted the issue straight away... I was pretty sure this would be a black spot in the marriage forever! I checked the Ticketmaster website for returns/changes to booking policy. The theatre was not a member of Ticketmaster's 'Fan Guarantee' program and there was no option at all to change one's booking.

Do NOT buy tickets here. We Purchased Jeff Dunham tickets in Binghamton, NY. Paid a lot extra for 2 or the 4 seats. I bought to receive 1 premium reserved ticket, throw blanket, lithograph and squat plush doll. Needless to say did not receive and they claim I got a different package!!! I know what I got as the were for my nephew and daughter. PERIOD! I emailed and called and nothing. In the email they don't even tell you the kind of ticket you purchased. UNACCEPTABLE. I will never get tickets again, $365.55 kids seats off to the side of stage VS our seats $128.15 with better view than kids had right in front EXTRA paid for nothing.

We wanted tickets for MercyMe. When you go to the site it auto takes you to Ticketmaster. I realize the tickets will be higher than list. They were listed at $119 each. Click pay and suddenly $159. Called, emailed, etc immediately. Nothing can be done. All sales are final. Ticket price was $87 so paid about double. I am not upset about the higher price of $119 but adding another $40 at the tail end should be considered fraud. I wish all artists would band together and forbid use of ticket agencies. Let the fans see them without being frauded.

So I bought some Widespread Panic tickets for their upcoming shows in Las Vegas back in mid-June. I won't be able to make it so I went into my account to figure out how I can sell these "mobile tickets". Via their website, there are two options, resell via Ticketmaster or transfer to an outside company (StubHub for example). Well, for these tickets, neither option was available so I got in touch with Ticketmaster figuring something was wrong with the site.

I bought 2 tickets for my daughter and son-in-law as gift for Circuit of the Americas in October. Before the final order I was not given an option to review my order nor was I given the option to put in shipping address. After paying I was told that tickets will be mailed to the billing address. I called the customer service and told them that I need the package to be mailed to my daughter and not the billing address. I gave them the shipping address and was told the package will be shipped to the address I provided and not the billing address.

Literally everything about this company has let me down. They have now erased all the customer service in Ireland, which is illegal. they have numbers online which are not in service. I have a 150 euro voucher which Ticketmaster are saying was already 'used' - not by me. So my birthday present form my parents has apparently been used by Ticketmaster. so now I'm out-of-pocket 150 euro, missing my gig with no customer support, I literally feel as if I have been robbed 150 by Ticketmaster - well I have! not to mention all the disgusting and corrupt practices this company is constantly trying to pull off. Laws in Ireland literally had to be changed so this scumbag company would stop ripping-off its clients and its customers, for decades!!

I tried to buy tickets for a particular game, and accidentally selected the wrong date (same day and date, wrong month). I called within 10 minutes and they said there wasn't anything that could be done, except to "resell" the tickets. We have lost all our money (2K, because the tickets didn't sell, and Ticketmaster puts a minimum at which you can sell tickets). Needless to say, we can't attend the game we actually wanted to -- which was a wedding bachelor party. A terrible outcome, and really upset a lot of people. Heartless, ruthless, and greedy. DON'T buy from them -- ever!!!

I want to warn anyone who has an older cell phone not to do business with Ticketmaster when it is a question of getting the tickets on your mobile. In particular, if you have a Blackberry operating system of any kind, stay away from this company. Basically, they take your money, and then you find out that you have to have particular types of cell phone operating system to receive the tickets on the cell phone. And of course, they won't return your money. If there were reliable consumer laws in this area of commerce, these folks would be out of business. I won't do business with them again, and I am going to look for someone who actually says old fashioned hard copy tickets.

I was buying tickets right in front of the stage (3 tickets), put the tickets in the cart and when I paid they changed my tickets to way in the back! Contact customer service and they said nothing could be done! I’ll never do business with them again.

I had two tickets to Phil Collins, but can’t use them so I put them up for sale. After they were sold on September 30, I was given an email that said I would receive my money in 5-7 business days. Well after that time passed I received another email that I need to reset my bank information, why? I am not sure but they said my bank would not accept the deposit. I called my bank and they said no had tried to make any deposit electronic or otherwise to my account. And now because of their email to reset my bank account info I have to wait another 5-7 days?!

I had a presale code for Elton John 10am today. I populated all the information as to how many tickets, etc and it threw me off my own laptop. Advised my to switch to my phone or another device. By the time I did that nothing available since we were already at 10:07. There is so much deceit. I cannot believe that this company has been allowed to be the sole distributor of many concert venues (at ticket price).

Ticketmaster is a rip off! 2 times they sold me tickets for a premium to sit on the floor or close to the stage and swapped the tickets, advertised and confirmed at checkout, with tickets at the very back of the venue. DO NOT buy from these crooks!!

Wanted concert tickets. Only available online. Was directed to site instantly when tickets supposedly were available. Set parameters very quickly and then watched the blue spinning wheel for 10 minutes while the screen said: don’t refresh or navigate away or you’ll lose your place in line! When the wheel stopped spinning, it read “Nothing available”.

Worst customer service, never paid me by resale money and did not solve problem with multiple emails. Forget calling them, you will waste hours of your life on hold and no one will solve the issue. If you can help it, do NOT buy tickets or sell tickets on Ticketmaster. Use literally ANY other company you can.

I have purchased 2 mobile tickets for my husband as a birthday gift. I transferred the tickets to him. He got an email with the transfer but... when he tried to accept the tickets he got the information that the tickets have been accepted by different email address... so I sent a massage to customer support. They told me they are not able to do anything. I lost my money and my tickets. This is ridiculous.

I bought tickets to Justin Timberlake's Man of the Woods concert back in February. I believe it was the day the tickets went on sale or perhaps American Express pre-sale. I paid $160 + fees, totally $371.13 for the 2 tickets. I thought the tickets would be hot, having just come off of his Super Bowl halftime show. Unfortunately, the tickets were not selling. There is still a lot of tickets available in Ticketmaster. To my surprise, they DROPPED THE PRICE TO $95 for the same tickets! My friend and I lost interest in going to the concert and decided to put the tickets on sale. We were willing to take some loss since Ticketmaster is selling them $65 cheaper. To our surprise, Ticketmaster would not allow us to list the tickets for less than $160.02. Is this legal? This is so unethical!

About a week ago, my best friend and I bought tickets to Adam Gontier's acoustic concert in Greece from "Public" stores. We went at Kyttaro, the place where the concert was to be held, about three hours before the event, to make sure that we would get front row seats, since we'd been dying to see this man perform live and it was his first time coming to our country. When the time to get inside came though, the people who were supposed to scan our tickets and see if they were real or fake couldn't do that because, apparently, Ticketmaster had forgotten to send Public the barcodes they were supposed to put on our tickets so that they could be scanned.

Paid for a concert that I could not even attend & got charged for insurance that I did not ask for on top of that. Bought tickets for the Drake/Migos concert for what I thought was the September 1st concert (Saturday) knowing that I would not be able to attend a weekday event due to school & work. Not to mention, I purchased 2 tickets for my boyfriend and I!!! However, when I went to check for my tickets the night prior to the Saturday show it showed up as August 28th (Tuesday; past event)... I called Ticketmaster and asked them if they can refund my money because I would never intentionally have bought tickets for a weekday show knowing that I wouldn’t have been able to attend due to priorities. Ticketmaster proceeded to put in a lost form to see if my money would be refunded.

We were given Ticketmaster gift cards totaling $150.00. We have tried to use them for sporting events including professional and college games. In every case using a gift card was not allowed, as they are only allowed for their chosen events. Which are hard to find and don't include anything popular. They blame it on partner companies and will not refund the money. This is after being on the phone with extremely poor customer service for more that 2 hours. Get the news out there to not use Ticketmaster and do not give Ticketmaster Gift Cards as gifts.

Warning: DO NOT ever resell tickets through Ticketmaster. I have been waiting for almost a month for them to pay me. Meanwhile they have my money and two happy people have my tickets. Their incompetence is beyond anything I have ever seen. The first two attempts were to an account that hasn't been linked to Ticketmaster in months. Each time I have been told to "update my payment info" but what they didn't bother to tell me is that by doing so I reset the 7 day clock. They are now telling me that I will finally be paid on 9/13... FIVE DAYS AFTER THE EVENT and just over a month since I sold the tickets. DO NOT USE.

I purchased tickets for the Women’s Final at the US OPEN. I selected the section I wanted. To my surprise, my receipt showed a completely different section. I immediately contacted customer service whereby no one was willing or able to rectify the situation. Ticketmaster is using deceptive bait-and-switch tactics to sell event tickets. They also fail to identify that these were resale tickets and hence are not refundable. Purchasing tickets should not be a game of luck and chance. Worst experience. I should not have to go to my banking institution to resolve unscrupulous practice. Will not use them ever. Issue for the FTC.

Today, I tried to buy tickets to a concert in Toronto, Canada. Only automatic attendant was available during working hours. She kept asking for the name of the event, the performer, the date - again and again - but could not understand or find anything. Also, I needed some information, but the voice refused to put me though to an agent, until she finds the event. Finally, the automatic attendant made three offers of seats - and hanged up. There were many other seats available, but I was not allowed to make my own choice. So I cannot buy the tickets, although I want to.

After searching online for a contact then being purposely disconnected by the automated system I have had it. It is the worst display of service. They offer none. They have their system set up to avoid human communication for a reason and I speculate that is because really they know their service is awful and unjust. I can not believe we have no other system in Canada to buy tickets.

I purchased 2 tickets for OTRII Tour at FedEx Field. Almost $500.00. The seat map was very misleading. Where the stage was shown, it was actually not as far back as shown. When I purchased it did NOT say obstructed view. I buy tix for Beyonce all the time and the jumbo screen is a large part of the show. We were seated BEHIND the screen. We asked to be moved, spent too much time at customer service, thus missing some of the show, and was never accommodated. I emailed 3 times, called and it took a month before I was told my refund was denied. Pure greed for them to sell those seats when you could not see the show! And no disclaimer! Everyone around us was saying the same thing. Ticketmaster is a ripoff! Scam. I will never buy from them again.

I purchased Concert Tickets for Jack White in Phoenix. Unfortunately I have to travel out of town. No problem you think. I can just re-sell them via Ticketmaster. Wrong. I listed them and a few days later I noticed the list was gone. I reached out to Ticketmaster via chat. The agent saw the same thing. My tickets were not sold and were not listed. He told me to cancel my listing and re-post them. Well to my surprise I can't list my tickets or transfer them now as that option is not available.

I like many, had vouchers given to me from the Schlesinger class action lawsuit. They had said they were valid until 6/2020. Well first off, I just learned that the Avenged Sevenfold show I used some vouchers for was canceled. They say I do not get the voucher returned. And that is because a supervisor at Ticketmaster has just told me they have met the requirements of the lawsuit completely. I assumed this went on until 2020 as I thought they were providing tickets to the public every summer. So not only are my remaining vouchers I have useless, but the canceled show they won’t even credit me anything even when the tickets have a $20 face value. What a joke.

I bought tickets for a Placido Domingo concert to be held on October 2017. The concert was canceled. I contacted Customer Service to request the refund of the tickets. Customer Service informed me that it will take several days before I can receive the refund on my bank. I realized that I didn’t receive the refund on my bank and contacted Customer Service to inquire about this refund. Initially they told me that the refund has been processed, that I needed to contact my bank to inquire about the refund. I contacted my bank and they could not find any deposit/refund coming from Ticketmaster. Their recommendation was that I should contact Ticketmaster and request a printed/official receipt (coming from the bank) with the Amount and Account used to perform the refund by Ticketmaster.

I got a presale code to buy my tickets before they were available to the general public. I was under the impression that a presale means you get first dibs on the tickets and the best deals. I buy my tickets in the section I wanted but I'm closer to the top of the section instead of towards the front like I wanted. I accepted that fact because I thought all the front rows were sold out to other presale individuals.

Well let’s see. I purchased my tickets. Get into venue. Everything looks good. We get through one of the bands and here comes a gentleman and his son stating that we are sitting in his seats. At this point we have security, managers looking at our tickets. After about 10min of them talking they inform us we have to go to the ticket booth. We get pulled away and taken away from the concert that we paid almost $400.00 dollars for. We missed about an hour of the concert having to deal with their mistake. They finally get it straight and we heard back to outlet seats.

I bought some tickets and needed to either change the date or get a refund, they couldn’t help me at all. They told me I can resell on their partner site but still couldn’t seem to list my tickets. I tried asking for assistance in getting started and they told me exactly what the instructions told me to do in the FAQ section of their website, so long story short I’m stuck with tickets I can’t use and they offer ZERO help in any way. I will never use Ticketmaster again and I will be sure to never use any partner site they own either. Poor customer service equals no business from me.

On August 5, 2018 I logged on to the Ticketmaster website to look for a theater ticket for Hamilton in New York City. When I got to the day I was interested in August 23, 2018, I saw 2 Center Seats Available orchestra midway between front and back of the orchestra. I requested one and after providing all necessary information for purchase while waiting for the purchase confirmation, the computer froze. I relogged on to the website to now see that neither of those tickets were available but 4 others were available in row D Orchestra left for the same price and the seat would be between numbers 17 and 21, the specific seat assigned after purchase. I completed the purchase and received seat number 21. When I went to print the ticket it said “partial view.” I was in shock as there was no mention of partial view for seat numbers 17-21 when I purchased the ticket.

I bought 2 tickets to see Foo Fighters in Toronto, Canada months in advance through what I thought was a trusted reliable website TICKETMASTER - Canadian version of. PAID $587 for ground level 8 rows from the stage in seats apparently. Figured it was a lot of money but this was going to be worth it. We didn't rush to get there because we had seats. We arrived and when we presented our tickets we were told that we did not have seats. The general admission area was full and we had a terrible location. If we'd known we didn't have seats we would have arrived much earlier to get closer. This seemed like a lot of money for just GA and found out that I could have purchased the tickets the same day as the show for $100s less than I paid months in advance.

My mother in law bought four Panic! at the Disco concert tickets in Deluth, Georgia (3 hours away from where we live) for my niece and her friends. She bought the tickets, the money was taken out of her checking account and we printed the tickets as directed. They drive to the concert, and are refused at the window and told tickets were void. Had to buy tickets there! (AGAIN!)

I participated in the Verified Fan Program, in which I watched hundreds of hours of video and bought merchandise, to earn a place in line for the concert in Atlanta Georgia. I have a copy of the webpage that stated that my place in line was good ONLY for the Atlanta location that I had been working for. Once I was given the time and link to purchase tickets in Atlanta, I went online and bought tickets immediately. They created a sense of urgency, so I quickly bought the tickets from the site that they had sent to me based on me working for tickets in Atlanta.

I don’t have a question. I have a complaint. When I bought my tickets my seats were supposed to be in the middle row, when I presented myself to the game I was in the last top row. Your website had a sketch of the stadium that was false information. Not only was the sitting a problem, but also when I purchased my tickets I had to pay for parking and when I got there my parking was in a golf course all the way to the back. It took me two hours to get out of the stadium after the game was over. I'm very unsatisfied with your service and your fees are ridiculous, I paid almost $300 and was scammed by your website according to the place where I was going to sit down.

Ticketmaster is horrible. I bought two Rod Stewart concert tickets a few months ago and had to cancel my plans a week before the event due to my friend's illness. Ticketmaster does not refund tickets... So okay. What they do allow, is to let you sell your tickets on their website... BUT, they only allow you to sell them for FACE VALUE. So, you have many other sites (StubHub for example) that are selling the same tickets for a MUCH LOWER PRICE, so now, you can't compete.

Completely ripped off on 2 sets of duplicate bookings due to failures with their website. Their 'policy' is only refund if the gig is cancelled, how handy is that. Went through the complaints process. No help whatsoever. Will NEVER use this horrible corporate money making screw the little guy organisation again.

I've been a fan of Twenty One Pilots for many years and when they announced their new tour I immediately opened the Ticketmaster website and watched the timer go shift from days to minutes. I was redirected to purchase the tickets because I received a pre-sale code and when I purchased my general admission tickets, Ticketmaster swapped them for seats on the top balcony in the stadium all the way in the back. After trying to contact them for over an hour, I was told there was "nothing they could do about it". I called the next day and they instead said that I had "two choices; to exchange the tickets the day the general on sale comes or get a refund on the tickets entirely".

Sign up to get early access for tickets because you're a real fan! Yea right, they only open certain sections of tickets are there are already people reselling them for 4x the price! If you can only buy 4 per person then how are their whole rows being resold! Ticketmaster is the lowest of low, and doesn't give a crap about fans.

I paid over $1,000. for two VIP tickets for Skynyrd. Only because it was the farewell tour and I've been a fan since I was a teenager. We're suppose to receive the two tickets and they "fanbeat" was suppose to mail us memorabilia... to this date have not received it and probably never will. Then they send us an email stating "we're not allowed to ask for an autograph"... Um, what's the purpose of a meet & greet??? This company is such a scam artist and someone needs to start a class action lawsuit. Never again. I've learned that Ticketmaster has loopholes and the consumer gets screwed.

Purchased a ticket yesterday that was listed at $24.00. When I got the email with receipt, I noticed the total was $42.00. A total of $18.00 on hidden fees. Tried to find a way to contact them to cancel the order but when I emailed them, I got a message letting me know that they will contact me within three business days which is useless as the event is today. My advice, go directly to the event venue for tickets and STAY AWAY FROM TICKETMASTER. It’s a total RIPOFF.

I order one ticket for the Jay-Z and Beyonce OTR II tour when they open the second date for the Atlanta. On 06/27/18 I went on to Ticketmaster to see that they open a 2 new section Club Carter VIP and just a regular Club Carter. So I called in to upgrade my seats to the regular Club Carter. I spoke with a total of 6 people 5 being Ticketmaster reps. The first rep told me that I could only upgrade my ticket online, I knew that was wrong because online it says I would have to call in. So I ended the call and call back in and got another rep. I was on hold with her for 30 mins. She kept checking back in saying that she was trying to grab the tickets. The last time that she checked she told me that she couldn't get the ticket and she didn't understand why she couldn't get it for me and for me to call back later to see if the next rep can get it.

Dealing with Ticketmaster was a waste of time. Calling their "customer service" with an ticketing issue was useless. Their reps on the phone were totally unhelpful. They seemed to just want to end the call. There was clearly no interest in resolving ticketing issues. Their second level strategy seemed to be to put the call on lengthy holds. If you need event tickets, I recommend avoiding Ticketmaster if at all possible. If you can, buy at the box office or through StubHub or other online brokers; that's definitely the way to go. Be warned, with Ticketmaster, when there was an issue, they made it clear to me that they had no interest whatsoever in resolving it. Fortunately, there are no other ticket alternatives.

I bought tickets for a concert in Seattle... and sold 3 of them thru Ticketmaster thinking it would be the best way without getting ripped off. BIG MISTAKE. It has taken weeks... and about 6 DIFFERENT customer service people to figure out this problem. It was supposed to be as simple as entering your information to be credited... but none of them could figure out what the problem is. I even sent them two credit cards and a voided cheque to deposit the money. 7 people later, they decide they will just mail me a cheque. NEVER EVER again will I sell on Ticketmaster. StubHub all the way baby!

As a veteran, I am a member of VetTix, an organization that offers free tickets for numerous events at various venues for a very minimal handling fee. Normally the tickets are available on a box office will call basis or a print at home basis. This past week I obtained tickets for an Arizona Diamondback baseball game. The offer was processed through Ticketmaster. I received an email from Ticketmaster that basically said that the tickets would only be available online, non-printable, by showing a barcode on your cell phone at the entrance gate. Last night we arrived at the ballpark, I opened the email and when I clicked on the "Claim your tickets" image the screen went blank. Panic! I attempted to call Ticketmaster and after struggling through their "automated" system finally got to the talk to an agent standpoint - and was told there was a 15 minute estimated wait time!

Ticketmaster is the WORST!!! I have never had a problem ordering tickets before... until this week. I tried using the Pre-Offer code to get tickets one day in advance. I picked my ticket, submitted my payment method, declined the insurance... but could not make a payment for the ticket. The green box would never unlock. I called Ticketmaster three times and no one could understand what the issue was. So I figured I had to wait until 10 am the next day when tickets officially went on sale. I literally started looking for tickets at 10 am.

First of all, I closed the window on the computer immediately when I walked back in the room, and it all shut before appearing to have processed anything at all - however, that is not the case, I have been charged and I’m disappointed. Unfortunately my info had been entered and saved previously for purchasing tickets and as I was looking up options for purchasing tickets (in the middle of the night which is often the only times we parents can get to such matters) to surprise one of my children for their birthday this summer - I had a child who had a bad dream get up in the night (not unusual if any of you are parents).

We purchased Lion King tickets as a Christmas present. Our tickets were for a Sunday evening performance. This performance ended up being canceled because of "scheduling conflicts" and was replaced with a Thursday afternoon performance. We were NOT notified at the time this was done. We learned after the fact that this change was made in February for a May performance. If we had been notified at the time this happened, we would have had time to rearrange plans. Instead we were notified the day before the performance. Most people cannot attend a Thursday afternoon performance with a day's notice. And if we had overlooked the email for even 1 day, it would have been too late to do anything at all about it.

From the purchase process on the Ticketmaster site: "If you can't attend this event for any number of reasons like covered illness, airline delays, traffic accidents, if you are required to work, and more, you'll be reimbursed for this purchase." This is a complete fabrication and lie. If you are required to work, your claim will be rejected by the insurance company they use, Allianz - even in appeal. And the only thing Ticketmaster will do (over and over) - besides not answer their phone - is to apologize for the "misunderstanding" and recommend you call Allianz. I made the insurance purchase based on exactly what they say above and I am not out over $400 with no recourse other than this. Which I will do far and wide. Way to go Ticketmaster!

I bought event tickets for a music concert via Ticketmaster. Firstly, for an FV of $375 tickets their service charge is $85! So the total cost to me was $460. Second, I am checking the event line up a week before and the artist is not performing anymore. They refused a refund claiming 'line-up subject to change'. Good CYA and screw the customer line! If you change your part of the contract, why should I be held to pay a hefty amount for seeing people I am not interested in seeing? Absolutely unfair practice.

May 10th, one week before the show I added my credit card information and selected (2) tickets for Kenny Chesney. Website started to "Verify" then a message popped up "your tickets were purchased by someone else, RETRY". I attempted again in same section and same message, "your tickets were purchased by someone else, RETRY". I gave it one more try and the transaction went through. I received a confirmation email and all was good! NOT. I checked my credit card account 2 days later and all three transactions were on my statement! I called Ticketmaster and they told me they could not help because it was "Resale Tickets"!!! Called credit card company and disputed this rip off charge! Has anyone had this happen to them... This is a scam and they need to own up to it...

Twice, on two separate occasions, I have been charged by TICKETMASTER for initial online orders, without them initially producing tickets. When I have called them, both times, they admit that it's money pending against my account, and for me to get the tickets, I would need to do a re-purchase... so, I would get my tickets, BUT when I pay the second time, and then, after two-three weeks, the initial purchase money would eventually come back out of pending.

I noticed on my bank account that there was a $1,164 charge from Ticketmaster. Which cleaned my bank account out of my Social Security check. I called the bank first and told me to call them. I called Ticketmaster. After waiting 10 minutes on the phone listening to deafening music I was connected with a real person. They told me it wasn't their department and they connected to me the resell department. Apparently anyone can sell tickets they ordered from them and don't want. The person on the phone said there are no refunds from that department. I told them I never ordered them in the first place.

Tried to use their site to purchase Platinum (resale) tickets and the site was broken, wouldn't complete the process. Tried to call and after 30 minutes finally was able to reach a person. Was told that I can't purchase those tickets on the phone, I'd have to use the site (which I explained did not work). Eventually went to another service (StubHub) and was able to get the same exact tickets in literally two minutes and CHEAPER. Will never try to purchase through Ticketmaster again.

I purchased Devils playoff tickets for 04/16/2018 game. I did not look at the tickets when they were delivered. Before I ordered the tickets I called everyone to see if they would be able to get off work because it was a Monday night game. We went to the game and they would not let us in because the tickets were printed with the wrong day and date. The tickets were printed with Monday 04/21/2018. 04/21/2018 is a Saturday not a Monday.

I order my tickets well over a month ago and immediately got sent my tickets via e-mail. TicketMaster was also to send a parking pass for my concert via separate e-mail. It was never sent. I called and spoke to their support personnel at least 3 different times and each sent me to a different department. I was finally sent to the ticket resale dept., but was never able to speak to anyone there. I ask for a callback when someone got free, but never got called back. Now here it is the night before the concert and still no parking pass. TicketMaster appears to believe they can do whatever they want and they can still sell tickets. They have seen the last of my business! I wish I could give them a "No Stars" rating!!

Ticketmaster does not offer refunds when they violate FTC regulations. If you select 3 day shipping they make it seem like you'll get 3 day shipping, but really it's 2 weeks. They don't provide disclaimers. This is a clear violation of the FTC Mail Order rules.

I'm really surprised at how high the service charge was on both selling and buying tickets. I'd of course prefer never to use a service that charges so much without explanation, but I just don't have a choice. Not a good experience, doesn't make me feel good about Ticketmaster.

Tried to use their website for an Amex presale, repeatedly told me it was bringing up the seats I ordered, then would say another had beat me to them but I could have the next best. Looped with this BS ad infinitum. 1/2 hour of my life wasted trying to spend money with this ridiculous excuse for a company. Never again.

Though Ticketmaster is the only agent for some Broadway Shows, it is totally inept and not designed for those purchases. ON the phone, the automated system does not recognize the names of the shows that it sells. Online it gives no option to pick up tickets at box office. For Angels in America, with two parts it does not give any way to purchase both shows on Wednesday at once. Purchase one and take your chances with the second. And all this for outrageous "convenience" fees. If only they didn't have a monopoly.

We got a discount code at Albertsons for 20 percent off Disney On Ice Frozen in Phoenix. Ticketmaster kept rejecting the code. I asked they honor the discount. They charge outrageous fees and basically told me to fly a kite when I emailed them. Tough was their response. Not our fault. They have a ticketing Monopoly and really don't care because they have consumers over a barrel.

Asked for e-ticket, but never got the e-ticket. I was able to print off tickets, but I wanted to use the e-ticket. When I called customer support. There is no way to talk to a real person. The wait time was 15 min so they were to call me back. I never got a call and had to go thru the process all over again. Very very frustrating. Better off going and purchase tickets at the box office and also save me $45 in fees and lots of TIME. Ticket Master was very disappointing to deal with.

Reba concert July 28/2018 - This was the first time purchase tickets from Ticketmaster. I needed 4 tickets. They wouldn’t sell me 4 tickets so I had to purchase 2. Had time. That was ok. The one ticket price was 435.00 the second one 500.00. Now the problem is they charge me US prices when it was to be Canadian prices. I assume now that this company is not honest. I keep on trying to get an answer from them. I rather give them back the tickets and get a refund and never deal with this company again.

I've been using Ticketmaster for years now and this is the first year that I've had such a horrible encounter; not once, but twice, in a span of a week! I was trying to purchase 3 tickets for Jimmy Buffett and I know his concerts always sell out in a matter of minutes so time is always limited. I found a bunch but every time I clicked on it, it said no longer available. Each time, I had to change the number back from 2 to 3, which takes more time. I finally got 3 that worked, I checked the location and the seats were good, I clicked yes and it was processing. I was so excited that I got them, I told my mom. My aunt apparently got tickets as well so we were trying to see which ones were the best. When I went to look, it was completely different area than where I had clicked on. Then, when I clicked on the ticket itself, it said $54 each yet I paid $156 each! Apparently, it was a "fan to fan" purchase and I wasn't aware of it! These were nosebleed seats that I paid $156 for - ridiculous! I will never be able to sell these as no one else will buy them for that disgusting price!

This website ticket agent are worst on planet, they charged my credit card, give me verified numbers to go to, WILL CALL WINDOW to pick up my tickets, and sold tickets to someone else, so I missed the EVENT. Please Never ever purchase tickets from them. This website are biggest fraud, they charge highest price for tickets, charge your credit card and Does not sent you tickets at all, when you try to talk to Ticketmaster Representative they said that, "Everything is good to go. Here are reference number for your tickets and you will have tickets at ticket windows", but later someone else bid higher for your ticket they will sell your tickets to others at higher price, so basically you will miss your event.

Ordered Spring Training tickets online. Ticketmaster said I was to be able to download or print. I clicked on the e-mail to view tickets. Nothing there. Showed the order, but I could do nothing but transfer to someone else. The game was later that day and I was on hold and then transferred. After 40 minutes they could not help me. Had to call the ballpark and have them take care of it for me. I will never use Ticketmaster again. I don't suggest you do either.

I just wanted to purchase tickets to my friend's play at the Broadway Playhouse. The theater's website linked to Ticketmaster--the only way to purchase these tickets online. I confirmed that I wanted eTickets (no shipping costs) and that the total price was $81. I got to the page where I entered credit card info and saw that the price on the right--with no explanation at all--had increased to $124.85. I looked everywhere on the page for an explanation and couldn't find any except that there was an insurance option at the bottom that would cost $7.99 per ticket; with fees, I thought this explained the new price. But I opted out of the insurance option and clicked forward--and the price was still $124.85!

First the app would not let me select the seats I wanted as it left one seat empty even though this was greyed out and restricted view. Then I get an email saying I purchased Allianz insurance and I most certainly did not. Finally spent 15 minutes on phone waiting for a machine asking me what I wanted. I could tell you what I wanted to do but instead I have come to warn everyone about this scam. I probably spent more on hold than the £8 charged for the fake insurance.

I bought theater tickets over a week ago and am still awaiting an attachment so that I can print out my tickets. I have written to Ticketmaster over 5 times asking for the attachment. They wrote back 1 time and said they were sorry and did nothing more. One has to wait almost an hour if they call Ticketmaster and chatting online is no better.

I take my grandkids to Monster Jam every year, this year I couldn't because of Ticketmaster. Last year it was $90 for 6 tickets, this year it was $247 for 7. A $22 ticket was $40 on Ticketmaster with the 'convenience' fees. It's a scam and I hope someone sues them!

I find it absurd that Ticketmaster is allowed to advertise ticket prices that are, in fact, NOT reflective of the actual cost. Various fees (which are vague and refer to basically nothing) make the actual cost anywhere from 15% or more than the advertised price (exclusive of any gov't taxes). This is blatantly fraudulent, and I have no idea how it is allowed to continue. Further, it is abhorrent that the company is allowed to re-sell tickets through its own partner company (IES). How can a retailer sell an item to itself and then charge significantly more for the same item ON ITS OWN WEBSITE?? Everything about this company sucks. It is tragic that more artists do not insist on independent ticket sales. I hate Ticketmaster with an undying passion.

I bought expensive tickets to the Shania Twain Concert that were next to the stage that was created like a catwalk. However, I just found out that my 2 seats are now not next to the stage because they added more seats and took out the catwalk. Ticketmaster refuses to reimburse me for my tickets. I only bought them because I wanted to be next to the stage. I am not made of money and I saved to take my daughter to this concert. It doesn’t surprise me though. They could care less about who buys the tickets.

Curious if anyone has had this experience: A good show comes to town that everyone is excited to see, big buzz, fanfare, etc. You go buy your tickets online, 3-4 months in advance at Ticketmaster, and only the absolutely most expensive tickets show up, so you buy them. $122 each including fees. Bought 4, then you find out the night before said show, Ticketmaster is dumping tons of remaining tickets for only $39!! NONE of these tickets even showed up when you first purchased. You try to exchange, or "buy down" only to be told they will not issue refunds, or credit!

I'll try to make this short and abbreviated. I have $100 worth in Ticketmaster gift cards. I tried to use them for a show at Red Rocks in Colorado. I selected the tickets I wanted, but when I went to cash out, it would not let me use the Ticketmaster Gift Cards that I had. So I thought certainly this had to be a mistake, so I tried again. Next time I tried the tickets I selected were gone and I had to select another group of tickets that were 10 dollars more than the previous ones and, same thing happened, I could not apply the gift cards. So yes, I tried one more time, and again I had to pick more expensive tickets.

After contacting Ticketmaster in the correct time frame it took them 3 days to respond and told me I was outside of the exchange or refund period and that I wasn’t eligible for a refund. 165.00 out. My dad wasn’t able to download the app. I tried to reach them. Horrible customer service. He had to purchase tickets there so charged twice. That’s insane.

Buyer BEWARE - watch for the "type" of ticket you are buying from Ticketmaster. I just found out that Ticketmaster allows people to resell tickets on the Ticketmaster website, AND they allow these folks to "name their price" AND THEN they promote said tickets as "verified resale" to make people think they are good tickets. What a scam! I understand that sometimes honest people cannot attend the concert they legitimately bought tickets for. These people have no choice but to resell their ticket or give them to friends. Since Ticketmaster does not give refunds, it would be fair for Ticketmaster to allow people to resell tickets for events they can no longer attend - but ONLY for the price shown on the ticket, (plus a the service charge). They should NOT allow people to jack up the price to whatever they want.

I just cannot believe that the fees need to be as high as they are. The last purchase a friend made increased from ~$148 to ~$196, which is a 32% increase in price. It just seems entirely unreasonable. It is worth noting that this did not involve receiving a physical ticket. It would have cost more to receive an actual ticket. I made a purchase myself not too long ago as well. I ran the numbers and it was a 24.5% increase in the price based on fees. (275.20 > 342.70).

They advertise the event at $99 dollars. I bought one ticket. A week later they changed the price of the seats for $55. I called and ask for a refund (two month before the event). They told me to sell it online. The website doesn't let me. I called again, they told me they will call the venue and I am receiving an email in two days. I never got the email. I called again, manager refuses to go on the phone. They will not give me my money back. BE AWARE. THEY WILL STEAL YOUR $.

I bought two very expensive tickets the minute they went on sale. Right after I got them, I realized the date and time I got them for was wrong. I totally know that was my fault, however, I caught it right after I bought them, the concert wasn't for almost 2 months out, so, didn't think it was a big deal. I was so wrong. They said there was no refund, and even the "Sale" button was greyed out. I called them, they said there was nothing they could do for me. To read the fine print. I argued with them, but to no avail. So, I am stuck with a pair of tickets, I will probably post on Craigslist or something. But, I am here to tell you. Never buy from these jerks. Their job is to make money, once they have your cash, forget it. STAY AWAY!

I went on their website and purchased tickets for a Broadway show and I selected my date 3 times before it decided to go to the next screen. Then I picked my seats and paid the price but then they told me I wasn't paying attention because the tickets I purchased was for the same day. I went to see the show on the day I selected and I was told the tickets I purchased was for the week before. In fact the same day when I told them, "I didn't select that date and it must be your website" I was told they haven't heard about any problems with their website. Even if they didn't they wouldn't have said so because it's a big franchise and refuses to take any blame. I am highly disappointed and will be buying my tickets elsewhere from now on. Ruined a birthday and dinner plans for family and friends.

Several issues with purchasing tickets through Ticketmaster. Purchased presale tix to a concert. Show sold out quickly. Then a week before the show, more tickets went on sale cheaper and better seats than I purchased. Tried to purchase two row 6 seats for another show. Wouldn’t allow me because it would leave one empty seat in that row. Yet in many other places there were single seats available- meaning other people had purchased seats leaving a single seat for sale. I tried to leave a review on their site, wouldn’t allow me to submit. Emailed them about the ticket issue with no response. So shady.

I am waiting for an email for verified tickets for Elton John, and haven't even received that. I also want to tell everyone that I think this is a bogus website because they're advertising for the people that you're complaining about. Unless we get the laws changed in this country we are never going to see another concert again.

Pre-Sale is an absolute joke. How can I possibly have 3 computers ready to go and refreshing the countdown to Celine Dion AMEX Pre-sale tickets to then have them all sold out immediately they come on sale??? Even the most expensive tickets are supposedly gone??? For AMEX to advertise this as a benefit of having their card is disgusting as the same thing happened with the Pink Concert.

Tried to get tickets for Paul Simon at the Bridgestone Arena in Nashville. I was on the site in seconds of the 10:00 AM start of sales and they were sold out unless I had an American Express Card. The $70 tickets were already being sold on resale sites yesterday and 3 to 4 times the face value. Total BS.

Just another Ticketmaster scam. Rock n Roll hall of fame induction ceremony pre-registration tickets sold out in 36 seconds by my clock. Two days later, all over the internet with other ticket agencies at almost 10 times the price. Just another Ticketmaster scam as usual. Something has to be done???

Bought tix for Dancing with the Stars in Rosemont. Bought one ticket online, was bounced from website before I could buy a second. Site wouldn't let me back in so had to buy by phone. Tix couldn't be accessed until day before the event. Phone ticket was emailed to me as pdf. Site wouldn't allow me to print the other, online purchased ticket. I have spent 2 1/2 hours on the phone trying to get it rectified - ultimately I have to pick the ticket up at Will Call (I am concerned they will have screwed this up - hopefully not). I have previously, during this process, tried calling customer service - I've never been able to talk with a person.

Ticketmaster has completely taken over on ticket sales. I was registered successfully for the verified fan pre-sale for Elton John but then was on the waiting list for an actual invitation to buy tickets. The day that the actual tickets went on sale to the General Public, I tried to get tickets in multiple cities across the United States and could not find any at a decent price. I really wanted to see him at Madison Square Garden or in Boston but no tickets were available except at outrageous prices.

When I heard that Elton John was coming I immediately tried to get tickets. I was instructed at the Ticketmaster site to preregister in order to get tickets at the presale date. I registered, got my email the day of the presale and tried to buy my tickets. All I kept getting from 10:05 AM on was a message no tickets available. So I called the customer service rep and after waiting 30 minutes I was told by the rep if I wasn’t logged in at 10:00 I wouldn’t get them as they sold out in minutes. During the preregistration it was stated the reason for the preregistration was that Elton John wanted to ensure everyone got a chance to buy the tickets and preregistration would make sure of that. That is a load of crap! They ran out of tickets in minutes!

Ticketmaster totally SCREWED me! I sign up for the presale codes and verified fans for EVERY concert I want to go to. I have spent ENOUGH money on tickets through Ticketmaster and contributed to enough of their BS fees, yet, they totally ROBBED me of the tickets I secured in my cart, and immediately made them unavailable + jacked up the price. I had 4x Elton John lower level presale tickets for $121.50 and the site errored. Then I could only get upper level tickets for $47.50. I had 4x in my cart and the site would not accept my CORRECT payment info OVER AND OVER again, then said I 'had too many tickets' even though the verified fans were allowed 4 - so it just kicked me out and I lost my tickets. Ticketmaster is a RIP-OFF, ROBBERY, A GIMMICK, HORRIBLE TO FANS. And now they're trying to charge me $270 for the same tickets I had in my cart for $121.50 that they stole from me. THIEVES!!!!

Ticketmaster e-mailed me back after my review post on Consumer Affairs and after I complained a couple more times. They ended up mailing my tickets to me, however, I had to e-mail them back because my mailing address had changed. I did receive the tickets at my current mailing address. I don't know why this was such a process to get done, but in the end I did get closure. I give this experience two stars because it should not have been this difficult.

Any concert I try to get tickets for these days costs a million dollars. Ticketmaster has presales (mostly with American Express cardholders) and sells most of the tickets. Then those customers resell the tickets for outrageous prices. Once the sale opens to the public all that is left is extremely expensive tickets, whether through Ticketmaster or resellers. It's unbelievable. Never have I had such a hard time getting tickets. I refuse to buy tickets that are so overpriced. Ticketmaster needs to get it together and make it fair for everyone but as long as they make their millions of dollars they don't really care. I wish something could be done about them. They basically have a monopoly on concert tickets.

Spent nearly $300 on tickets but they shifted date of performance to 4 months (!!) later and supposedly offered refund in their email and as per their published policy if we can't attend new date (we can't) but now fails to respond to several emails and their website's "Contact Us" attempts to seek refund now over several weeks. Tells you that they're supposed to respond within 72 hours but does not respond at all, well after that time. Considering legal action.

I have never had a more awful experience with any purchase in my entire life. I purchased Taylor Swift (presale) tickets through their app as a verified fan. I had great tix in my account before the app crashed and told me my order could not be processed and tickets had been canceled. Therefore, I went through it all again. 3-5 days later I had one order in my account, but two separate orders taken out of my bank. Customer service was AWFUL AWFUL AWFUL until I finally spoke with Aaron ** after an hour of arguing with the previous guy, who then refunded the order since it was their fault.

It is way too hard to buy wheelchair accessible seats. If you try to do it online, the site inevitably tells you that you will leave seats orphaned in a row so you can't have them. So you call the ticket line. I have tried that on Thursday-Friday-Saturday-Sunday. It is too busy so no one answers. Instead of on a person on the phone, you can get the automated ticket line. There, after about 10 questions, it finally asks if you need accessible tickets. If you answer yes, it tells you to press 9. I press 9, 99999, 9# and nothing happens. It has NEVER worked any of the times I have tried. I finally called their customer support phone and was able to get tickets. But there needs to be a better routine way to get wheelchair plus companion seating through Ticketmaster.

I went on TICKETMASTER website to purchase Dancing With The Stars tickets for my mom for Christmas. I was very confused as to what were 1st run tickets and resale tickets, which the site is very vague about. I finally bought tix and they sent me the printable version of tix. I wanted some confirmation since they were listed as seats 39 & 41. The lady was trying to make me feel stupid because I didn't know that 39 & 41 were together, even tho she had pulled up seats 1 & 2 on her end. SMH. Either way, I felt comfortable moving closer to the date. That all would be good.

I tried to inquire about the Bulls game for Family Day games through my phone for 6 tickets. I selected the tickets and was waiting to enter the "family" promo code to get the $25 price per ticket. After I entered my card info I was under the impression that I would see the breakdown of the ticket prices and the field to enter the promo code before the order would go through and saw nothing. The following page was a "thank you for your purchase" and was charged $60 dollar per ticket. Because I'm an idiot I used my check card and now I'm out 400 dollars from my checking account. I called Ticketmaster right away and they were closed. I called the very next day and spoke with Anna and explained to them that I was only inquiring about tickets to see what it would cost at $25 per ticket with parking and fees etc. and that these tickets were purchased accidentally and was told that there was nothing they could do, and I had an option to sell them.

12/17/17, Janet Jackson concert at the Philips Arena in Atlanta, GA. The seats that I paid for were "supposedly" unavailable due to recent renovations to the venue. We were re-seated to TERRIBLE seats that were NOWHERE NEAR the location or QUALITY of seats that I paid for. I selected/paid for seats in Section 306 (upper level, just left of centered-stage). After standing in a looooooong line waiting with 50+ other annoyed, confused, and inconvenienced concert-goers AND dealing with the RUDE ushers at the "re-seating" table we were finally reassigned seats--just minutes before that concert started--that were HIGHER UP and to the left of the stage. We were given seats that were a lesser value than what I paid. Ticketmaster should be aware of any renovations done to the venues where they sell tickets AND update their website accordingly. It is unethical to sell tickets for more than $100 each BUT reassign people to seats valued around $45-55.

I received an email directly from Ticketmaster stating my tickets to an event were sold. I immediately called them to state I didn't want these tickets sold. After 2 hours of dealing with different people giving me different answers, I ended up speaking with a supervisor from the fraud department. I was told that since I was being paid for these tickets, it wasn't fraud. I told them I never listed them. I was told I had made a mistake. The tickets were well undervalued for what they sold for. The tickets were listed at midnight on a Wednesday my time, and they could not provide the IP address they were listed from. Ticketmaster has no incentive to help me with this. In fact, they have an economic drive to not help me with this, since they make money on the sale.

I wanted the best seats at House of Blues - Chicago for a show in Feb 2018. Live Nation (Ticketmaster) is the controller of tickets. The scam is crooks buy tickets then post them on the same website as resale. The tickets are advertised as better or reserved seating when in fact they are standard general admission tickets set at a gouging price. The Live Nation has a price scroll bar so if you slide to the highest price (better tickets) all you are doing is filtering out the standard price tickets and getting nothing but ripped off. Ticketmaster response to a refund is "no refund" you agreed to terms when you purchased. The website is incredibly deceiving to a first time user. How about a warning (you can purchase these same level tickets for less). Na then the crooks would not have any advantage. Oh and Ticketmaster already has gotten to the Credit Card companies - no disputing their charges. Unbelievable!!

I opened “view tickets” from confirmation email and then it turns out it was a full new purchase for the event. How could they possibly be linked to a new purchase I dont know but Mona and Zack in customer service did nothing to rectify leaving me with 2 purchases of 2 tickets for the Nutcracker for $140 at a community center. Yea. Happy holidays to you too. What a ripoff. Disgusted with the lack of empathy and help to reimburse a purchase made in error due to the website incorrect link.

I recently purchased a ticket to a concert. Since I only had to buy one ticket for myself for this particular show, I decided I'd splurge and get the best seats I could. I had the code for the pre-sale and was online at 10:00 when the sale began. I selected the $175.00 "Platinum" tickets again, because I wanted to get the best possible seat.

I was supposed to get a refund for these tickets. I TOLD the agents that the card I used for the purchase was a one time use disposable card that I DEACTIVATED right after the purchase and that refunding the money to that card will be useless. I told the rep it needs to go to a valid credit card of mine, I gave her the info and she said, "Ok it's taken care of, refund will go to the card you provided me with." It DIDN'T and now I lost my money because they refunded the money to an INACTIVE disposable one time use card. Called Ticketmaster and they didn't give a damn to fix this. All they said is, "Sorry nothing I can do." Wow what customer service. If they don't fix this and refund back to the VALID ACTIVE card I have as opposed to the one I TOLD them was DEACTIVATED and ONE TIME USE, I will be reporting them to BBB. Their choice. Let's see if they make this right or don't care.

I have tickets in my online account but because I refuse to put the Ticketmaster app on my phone they won't give me access to the tickets. Told I have no choice. Must download the app to get the tickets. So now I have one of the worst companies in America app on my phone. Then the online account did not sync with the app locking me out of my account.

I was charged $56 in taxes and fees for two terrible $39 seats at the Janet Jackson concert. I was charged for parking and was told at the gate that parking was NOT included. These people are rip-offs.

I had a great experience when it came down to ordering my tickets online. I was having a problem and I email Ticketmaster and they responded and handle my questions. Keep up the good work Ticketmaster.

So disorganized. I was trying to buy tickets for Taylor Swift and it kept on trying to load verifying my tickets, for I’d say 30 minutes. Then the page went completely white and blank. At this point I was having a full blown panic attack while my dad was trying to get on the phone with Ticketmaster customer support, and for 30 minutes he was on the phone being transferred to the next agent. Then my dad refreshed the page and I had to enter the presale code in again, and it wouldn’t let me in, since it thought I already used the code to buy tickets, which I didn’t.

My granddaughter paid $170 to see Evanescence in St. Louis, MO on December 3rd. The price was to include coasters, and a pre-show experience where she could watch the band rehearse. She was told to be at the Peabody Opera House 2 hours early to watch. She arrived in time, and along with about 100 others, was told that there had been some "mistake" and that the pre-show experience was NOT included in the price of the ticket. All the guests that had been told they were to be there for this experience had to sit and wait 2 hours for the show to begin... No offer for a partial refund or anything else. This was false advertising.

Ticketmaster Jay-Z 4:44 Tour - I am very upset with Ticketmaster. I had mistakenly ordered 2 tickets for a show that was located in a different state and the show was happening on the day of. I called that same day to have my money refunded but the customer service was closed. The other option was that I can email customer service but it would take 72 hours for them to reach me back. I then decided okay well I can call them the following business day to have my money refunded. I called and I was told that I was supposed to have called the day of the show in order to get an exchange/refund. I argued that I did but service was closed and I emailed instead.

Will stop going to concerts after this last Ticketmaster experience. Continuous errors during purchase process. Website said I had up to 72 hours to cancel transaction. Tried to cancel and fine print states not all artists or venues will allow cancel. Cannot even re-sell these tickets on their site. I selected print tickets at home and was charged for mail delivery. Have been trying to call them for 3 days and get a constant busy signal. Will NEVER go through them again. They are a terrible company.

I attended the Big 10 Championship. I bought my ticket from Vivid Tickets. The ticket was not really a resale, TM and the B10 still owned the ticket, they just listed it as a resale to 2X and add 20%.

I purchased general admission tickets for Lady Gaga in Miami almost a year ago which isn’t uncommon. These tickets were credit card entry only (meaning you needed the physical card to enter and tickets were not provided for transfer or resale). I understand the concept and the idea is to protect the fans so they aren’t forced to pay extremely high resale value from 3rd parties for “hot” seats. However, a lot changes in a year… I moved to the other side of the country. Ticketmaster has no plan for supportable life changing circumstances and I am now out hundreds of dollars because I couldn’t attend the show.

Terrible, rude customer service, was not read the terms and conditions on a totally different transaction and was charged anyways, I could have gotten better tickets somewhere else... These companies then wonder what went wrong and they don’t see that customer satisfaction is the key; they prefer to hold to your couple of hundred dollars and not bend even a little, not buying anything ever from them, I would advice no one to buy anything there! Greedy company!

I purchased the tickets for The Killers concert in Sheffield on 25th of November (just note that English isn't my native language) and have received numerous emails and one of them said that if tickets doesn't arrive 5 days before the event they will find the way for me to get them. The event is in 5 days, still no tickets, on their page the shipping is confirmed, the tickets sent normally, but no tickets at my mailbox and I've received an email in which they claim to haven't even printed the tickets yet so they couldn't send them! And I can get them before the event but no address, no hour, no information. So I've tried to call them and have waited for 18 min! No one is answering. Great service guys.

In January of 2017 I purchased two tickets to Queen + Adam Lambert for the July 23rd 2017 show. It was advertised as the Ultimate experience. My sister and I love Queen + Adam Lambert. I bought the onstage tickets. Almost $1,250 a piece. We were so excited that day. Then we were shown our "platform" off the stage. We couldn't see a thing. Brian May and Adam had their backs to us the entire concert. I never saw the concert! It was falsely advertised and we were upset when we left the arena. It was a big dream that will never happen again.

Purchased tickets for a special occasion - artist postponed - heard this from the news, not from Ticketmaster. 11 days after the date of the show had gone, and this special event activity had been replaced by another - tried calling Ticketmaster to cancel ticket. Have held over a half hour listening to same messaging repeatedly - including telling me how easy it will be to get a refund... (Tickets do not have the 'get refund' option.) Tried the Chat option... that's 'down'. This event was important enough not to go through usual 3rd party ticket provider - lessons learned!

Bought tickets at a hefty price to a concert, the tickets are now being sold for 1/3 of the price. They would not allow me to cancel the ticket to repurchase at the new price. Even asked for some type of compensation. Would not work with me. The concert tickets are literally being given away.

Bought a pair of Katy Perry tickets on a Citibank CC presale. Tickets were $150 + fees, then a few weeks later I find normal tickets adjacent are $90 + fees. What a scam - how unfair is it that they rip me off by $60 per ticket more than the person I'll be sitting next to. Obviously no refunds, and can only hope the concert is decent enough to outweigh my disappointment at Ticketmaster scamming me.

Bought tickets at a presale for Elton John 6 months before show date. Went to their website and somehow ended up buying tickets from a 3rd party that were triple what their value was. Paid $400 for 2 seats that should cost $100. Never been to this venue so we weren't sure of seating and thought it was strange the tickets came in a different name. Pretty convenient that while waiting to discuss this matter with manager at this Ticketmaster location there were about 2 dozen others in the same boat... One older lady paid almost $500 for her 2 seats that should have only been $49.50 each!! I called and customer service is absolutely no help!! Will Never buy tickets from Ticketmaster again! Complete scam and rip off!! Buyers beware.

I just purchased 4 tickets for an event with 2 additional add-ons which are listed $10 each. Like I normally do, I assume the system will calculate the total correctly. So I purchased the tickets. But when I look at it again, I see there's a missing $12.50 charge. I look closely at the details (adding up each processing fee, service fees) and I can't seem to find where this $12.50 comes from. So I contacted them, and they told me it's because the add-ons has an additional $6.25 processing fee on them each.

I purchased four tickets for a theater production at the Paramount Theatre in Seattle. I was told the ticket would arrive at my address w/in 2 weeks. It's been a month and they are still not here. Every time I call, I get a busy signal -- day or night. I will contact my credit card company to have them refuse payment if I do not receive tickets in the mail today.

I recently 2 purchased tickets to see Neil DeGrasse Tyson. I just printed them out, and saw that they are for seats 102 and 104 in the balcony level. They were not purchased separately, so I do not know why they would not be next to each other. I am hoping that my boyfriend and I are somehow able to sit next to each other.

I attended a concert with my wife recently. We purchased tickets at a VERY hefty price. When we arrived at the venue, and got down to the seating area, we were told by those around us (going through the same issue) that the seats did not exist! (We purchased seats 19 and 20. The seats in the row stopped at 17!). The other fans in our same situation now had to CRAM into the aisle and our "premiere" seats turned into standing room only. My wife has lupus and cannot stand for that long. In short, the entire night was a disaster. The ushers were no help.

Received an e-mail from my local theatre with a special offer on discounted tickets for a upcoming live show. Clicked the link and wound up on the Ticketmaster website. The website showed empty seats side by side in the center of the 1st Balcony of the show venue but would not let me select them. Wound up selecting seats off to the side. Gave my credit information and received a receipt from Ticketmaster for $164.95. A few minutes later I got an e-mail from a company called Ticket Protector-CUMIS saying I purchased ticket insurance for an additional $16. I did not want this insurance and do not know how I got it from Ticketmaster.

I have had nothing but terrible experiences with Ticketmaster. Spent 150$ on tickets to a show months ago, never received tickets, and was told I could not get a refund. Chargeback on the way. Trash company, Trash Service. What a joke. Abigail ** should be fired. I've gotten nothing but the runaround. I want my money back!