Ticketmaster Reviews

Ticketmaster is a very reputable company that has been around for years so I trust purchasing from them. Although their value is not very good the prices on their site is sometimes three times more than other websites. Customer service does respond very quickly.

Horrible site that actively discriminates against season ticket resellers by requiring buyers to turn off a filter that hides the reseller tickets. Buyers don't even know the tickets are available. Does nothing but line the pockets of the team owners. Complete pain to use, not 1/10th as good as Flash Seats.

I do like the availability of tickets, but the two cons I have are the extra fees charged and the inability to get a refund in the event of an emergency. I didn’t find out until later about the ticket insurance.

Ticketmaster is a simple and easy to use site. It's easy to navigate whether you know what you're looking for or simply want to browse. They have all the events you could need and organize it into guides and categories. I also like how it makes suggestions for events I may like.

Easy to navigate website. Wide variety of events and easy access to attend. The prices sometimes are higher than expected. Overall I would purchase again and recommend as well since they are pretty much worldwide.

Courteous, fast customer service. Quick refunds, Trustworthy, Hard to purchase anywhere else. Usually have the best seat available if you are quick when sale starts. Only ever bought from one other place and it was a nightmare.

I feel as though Ticketmaster should take more precautions to stand up against scalpers. It is hard for true fans to get tickets during even presales. The tickets often end up on Vivid seats for at least double the price.

Ticketmaster is where I usually go to get my tickets to events. It's a very convenient website. I never have a problem finding tickets to the event I want to attend. I am able to make my purchase online and receive my tickets on my phone. I don't have to worry about the tickets getting lost or stolen. Ticketmaster even lets me know about up coming show that I might be interested in.

The prices are inflated with service fees and such. Scalpers and other entities purchase tickets in "bulk" which limits the ability of the general public to obtain tickets. The ability to see seating charts for some venues is limited so it is complicated trying to figure out the best area for the venue to view the show. Entertainers have no say in the prices, the fees and the add ons and often believe they have no other choice but to use ticket sales sites in order to sell tickets to their shows when they would prefer to keep prices affordable for the fans.

It just works good and I trust the transaction. I have bought several times through Ticketmaster and it has been a good experience every time. I have also sold tickets as well. I would recommend this site to others.

Ticketmaster is great for showing exactly where I want sit. The site is a little difficult to navigate. Then there are all those excessive fees and taxes added to the ticket price of the event. I also appreciate them for allowing tickets to be available pre show.

I used Ticketmaster to buy tickets for a Charleston event. Fair price for one of my favorite musicians. Got my tickets online and was able to cruise right along. Searching their website is always pretty effortless.

Very easy to order tickets. All you need is a credit or debit card. Pick up window at events is easy to get to but lines are quite long and you will have to allow for time in line. They have tickets for sale for almost any event at major cities in every state.

There is room for a lot of improvement. Their mobile app is horrible and needs an overhaul. The full site is slow, crashes quite a bit and the fees are outrageous. I think fees should be waived if you are willing to go to the venue and pick up the tickets in person.

It's a great website, although, I have previously had issues with latency. I usually always use them when purchasing tickets and have never had any problems with service or tickets. It is easy to do searches but sometimes I felt that the website is too congested looking.

Two years ago my friend and I wanted to go see Metallica at the NRG stadium in Houston. My friend has a prosthetic leg and in the past it has been difficult to attend concerts. The stairs and walking tires a person who has two good legs but in his condition it is 10 fold. The ticket agent I dealt with was wonderful. She was able to get us excellent seats and elevator passes that your everyday consumer can not get. We were very pleased with the Price which I only paid $70.00 a piece for. The customer service she gave was exceptional and we had a blast. There was a Ticketmaster rep there to escort us the the stadium and the parking was front row. I contacted two other ticket vendors. One was the NRG ticket phone line and neither went to the length they did.

My teenager was responsible and provided me with all of the information about ticket sales (time of sale, venue, expected price etc) in advance. I logged on 1 hour before the sale time and tested the link three times. At 10:00 I selected the link and it did not work. I checked again at 10:01 and I was in and quickly selected tickets. The lowest ticket price was listed as double the cost of the original ticket and only resale tickets were available. I selected higher ticket prices and those too were all resales. How can the entire event be sold AND only available for resale after 1 minute.

They charge very high fees on top of ticket prices and if a problem occurs, for example, the event was canceled by the performer, it is very difficult and takes a while to get your money + fees paid back.

The extra fees on the site are outrageous. The availability and site navigates itself ok but a 89 ticket will cost you an extra $60 in fees. Unfortunately, other sites are the same so it is a matter of whose fees do you want to pay.

Ticketmaster website always offer amazing seats but those prices are ALWAYS overpriced, if I used any other ticketing program it cheaper for the same seats but I always feel secure when purchasing tickets.

I feel it is criminal that Ticketmaster not only charges extreme fees, but they also sell a secondary market tickets through their website and reap the benefits of fees from both the original and secondary purchase. If people want to buy and sell secondhand it shouldn’t be on the same site.

I find all of the Ticket Websites a little intimidating for many reasons. First, I'm not sure they're legit. Honestly, how does one know if the person they are sending money to is actually the company? I heard about a concert where a number of people got scammed. Second, anytime you deal with just a website, it is almost impossible to actually talk with a human. And there are time that a computer generated voice just doesn't do it. Third, concerts are ridiculously expensive. I saw Earth, Wind and Fire for $20... three different times. I saw the Outlaws (Waylon & Jessie, Willey...) for $25.

These sites are just added costs on price of ticket. No added value. I avoid buying tickets that have added fees if possible by buying at gate or having season tickets. We have avoided purchasing tickets with high fees added by simply not purchasing.

Overall I think that the prices are good and the extra fees aren't as much as some other websites. I have never had trouble purchasing from them. Sometimes the resales prices are a bit expensive but that's on the person selling them not Ticketmaster themselves.

I have used Ticketmaster for many years. I trust the safety of their site. I enjoy the ease of use that their site provides, as well as the ability to narrow down the my search to be as specific as I want.

When I purchased tickets from Ticketmaster, I feel secure and the options are awesome. I've been to other sites, prices seemed a little higher. Will always stick with Ticketmaster, they have been around for years.

Prices are inflated and that's before the service charges that don't show up until you check out. I try to buy from the venue directly if possible. They are convenient but that's the only upside. Wish their pricing was more transparent.

Recently tried to get tickets to see Elton John through Ticketmaster, even had a presale code. Got through to their system 2 minutes into presale and ordered best available, nothing left, which is typically how it goes. Tried to get tickets when they went on sale to the general public and no tickets were available yet the aftermarket is flooded with overpriced tickets from before the presale. How these resellers get their tickets is a mystery(not really). Ticketmaster continues to favor ticket scalpers over their general public and should be taken to task for it.

Ticketmaster overcharges, gives no refunds, add additional fees whenever they feel like they can get more money out of you, seating selections are limited and not necessarily the best, and in general just a sucky company to deal with.

I really don’t trust buying tickets anywhere else. Ticketmaster is the only place I could get my tickets. I feel that nobody cheated me. It is the best. When I want to see a game or attend a concert I never think of anywhere but Ticketmaster.

Very easy to use the search and gives good description of where you want to purchase your seats plus highlights each area to make it easier. I also love that I can save my favorites, share events and get notified when seats are available.

Ticketmaster has always been a reliable website. The fees are upfront and I’ve never had surprises when I’ve used Ticketmaster. I’ve looked at other websites but I always end up back to them for the best options for tickets and the best prices!

I prefer purchasing from a reputable company when shopping online and Ticket Master gives me that, but the added handling fees takes the overall price of their tickets higher than other sites. That would be the only thing I would recommend they work on fixing.

Easy transaction, quick and very user friendly. The price was reasonable and got exactly what I was looking for without having to search the internet. It’s nice being able to get tickets for events without ever leaving my house.

They leave room for scalpers to get their hands on tickets, which ruin any chance the rest of us have of getting anything. And whatever they have left, they overcharge by a lot. Ex. My Chemical Romance.

The percentage of extra fee is not honestly displayed in the initial costs and doesn't show until it is time to pay and the total is displayed, (then it is ridiculously high). I have given up using such legalized scalpers. Some companies are 30% of the ticket price.

All ok. Would be interesting to know the details behind the service you provide to justify the fee. I have used your service for theatre tickets and tickets to the US Open. All has worked smoothly. I have never experienced any problems with the ticketing. I usually print out the tickets but have use the ticket on my phone. All worked out well.

My Broncos tickets are handled with TicketMaster so I end up using them for my other purchases. It makes it easier since they have all my information and good prices for the events I want to attend. My only complaint would be the changing of my password, it seems to happen the day I am going to a game and is stressful resetting.

Lat purchase tickets for Monster Jam. The website was easy to navigate through. Ticket purchasing was easy. I do not like the extra fees that are placed on ticket handling. It helps when you the dropdown to list your state so you can look at the concerts for your respective state.

Amazing user interface and I like how you can see most arenas layouts before purchasing. Also a very loyal customer to Ticketmaster. Have always used this for my service. Ticketmaster is the best service.

The service charges are a complete rip off. The website is slow and hard to get access to for any big concerts. It's almost like they sell all tickets to other ticket websites and you are forced to use them for popular events.

Remember when Ticketmaster was it? That was where we all got our tickets. Like, all of them! It was akin to “the” sheriff, located next to the pub, and the post office in a small town. Tickets? Ticketmaster. Obviously the internet changed this dramatically, and so Ticketmaster had to either roll with the punches and stand their ground, or be destroyed. I think they’ve done a pretty good job with that. They occasionally do feel a little more expensive than their competitors, though. I’ve searched and found a better deal on this or that, but in the end Ticketmaster is a name I trust. If there’s one thing they have that the others don’t, it’s their name on the faces of stubs from some of the best experiences of my younger years. That matters right now. People are bound to be loyal to that. Especially these days where everything is so canned, and temporary.

I have sold several pairs of Maple Leafs tickets through Ticketmaster and have had a hard time getting paid. For the first pair, it took 10 days after the game to get paid. They claimed that the delay was due to it being a new bank account and they had to verify the banking details for a direct deposit. They claimed that I would see two small deposits into my account and once I verified the amounts back to Ticketmaster then I would see the funds deposited with 48 hours. It took another 5 days. After complaining to them, they claimed the next tickets I sold would be paid for within 48 hours because the banking info would no longer need to be verified.

We loved the concert. Kind of difficult getting the order completed and a bit high priced. I found prices lower on competitors websites. Maybe if companies did a price match that would make it more enticing to shop at your website.

TicketMaster's website is easier to navigate than competitive sites. The seating charts are easy to read, easy to navigate, and easy to locate seating. The checkout is easy. You do not lose your place in the queue if you had to navigate away from the website.

The high fees make purchasing tickets so undesirable. An Order Processing + Service Fee? The cost comes to almost half of a ticket price... what service are you providing, they don't even have an option to mail tickets anymore. And order processing? That's the entire business model.

Ticketmaster has a great selection of tickets for a numerous selection of events and venues. There is a good selection of seats at various prices. The problem that I have is tickets for events are very expensive so I have a problem paying the expensive service fees that you incur when purchasing tickets using Ticketmaster.

TicketMaster has been around forever so we all know it's a legitimate website; customer service is outstanding; HOWEVER, the prices continually are inflated and the service charges are extremely expensive which is driving consumers, like myself, to search other avenues such as Event Brite, Stub Hub, etc.

Site is very informative in itself. The prices seem a little inflated. You can easily access help from the site via chat or call the provided number. Customer assistance is very courteous, helpful and prompt.

The website was well constructed and easy to navigate. It would have been nice to have a link with the ticket seating chart to give you a better perspective of where the stage would be in relation to the seat area. For us, It was difficult to tell just by looking at the blocked out areas. Upon looking it up online elsewhere which was very time consuming, we realized we need much closer tickets to enjoy the show that we wanted to see as we've never been to the venue.

I have not been able to take my kids - grandkids to several events because of the outrageous fees. I drive the 46 miles to the concert venue and buy directly from the back office whenever I can. I understand that Ticketmaster must generate fees in order to offset some of the overhead but we as consumers are being gouged!

Ticketmaster has always been easy to use, but tends to get stuck in your home city even when you are looking in other cities and you change it. It is also typically not the cheapest, but sometimes has the best options for seats if you don't mind the cost. I have not dealt directly with anyone, but customer service through email has always been great.

I have always been able to get my tickets on a timely and great manner while using this site! I have never had any issues with anything on the site! It's awesome overall!! I would highly recommend this site to anyone looking to attend any kind of concert or show!

I trust Ticketmaster to purchase tickets from. We have gone to various concerts over the years and we have purchased through Ticketmaster. There are other vendors who sell these tickets, but we are wary of them as we do not know if they are legitimate, a scam, internet hoax or just thieves. Some of the concerts we have been to over the years are: Miranda Lambert, Bon Jovi, Styx, Elton John, Queensryche, Journey, Heart, Foreigner, Keith Urban, Alan Jackson, Celine Dion, Whitesnake, Def Leppard, BeeGees, Lalapolooza, Hamilton Joe Franklin & Reynolds, Three Dog Night, The Pretenders, Pat Benatar, Rascal Flatts, Motley Crew, Van Halen, The Cure, Reo Speedwagon, Night Ranger. Those are the concerts I can remember. I am sure there were more.

Ticketmaster has always been a fair place to purchase my tickets. Very easy platform to use. I have purchased tickets from Ticketmaster to obtain when first go on sale. If they sell out I go to resale markets.

Purchased reasonable priced tickets to Miss Saigon. Settled on Ticketmaster because they had the lowest priced seats for a group of 3. Online purchase was easy. Mobile tickets were convenient. However, clicking through different dates, times, seats and costs, I inadvertently bought tickets for the wrong day. I was able to successfully work with customer service to exchange my tickets for a small change fee.

Ticketmaster seems to be the only real way to buy concert tickets near me. My experience with them has been positive, they do have a great website. The fees are a little steep but if you want to go to a concert Ticketmaster is the way to go.

They are a rip off, can cancel any concert, but if you need to cancel forget it, ridiculous markup - they have a monopoly and are the worst enterprise in America - I think you should be able to buy tickets from more than one company, and all the scalpers on there and the resellers are a complete joke -

Have used Ticketmaster for many years. Very satisfied with their service. Find them very reliable. They have contacted me on cancelled events and refunded my credit card without any delay. I trust my transactions with them and highly recommend them.

I was able to get a good seat within my budget. The website was easy to navigate and enter the correct information. I would recommend it to others. The tickets can be downloaded to a smartphone. The ticket has a qr code that can be scanned.

After much waiting in queue to enter TM's site, I finally got some decent seats at face value. Began checkout. TM kept saying "verifying my tickets". Waited an hour. Then, I phoned TM customer service. I was told the tickets I wanted were sold to another. At that point, any seats of equal value to me were sold. Similar seats to the ones in my cart were 3 times the price on other ticket vendors. Not happy.

Ticketmaster needs to have the site more user friendly for people who are not computer savvy. Making it simple to find what you need and not so detailed. Also, the fee for their doing the service is a lot for people who are older or less advantage.

Massively overpriced; the additional fees and (effectively mandatory) parking pass added an additional 60% to the cost of the already ludicrously expensive tickets. Then, after you've purchased and confirmed your tickets you are treated to a series of "free" offers which are designed to trick you into accepting them via a purposefully confusing color scheme. After you've jumped through those hoops, actually viewing your tickets necessitates the user engaging in a convoluted process of accessing the website through a smart phone. Everything about the experience of buying tickets through Ticketmaster is needlessly difficult- they already hold a virtual monopoly on venues, couldn't they at least simplify their purchasing process?

I enjoyed tickets prices and availability. I have purchased certain tickets and their customer service is great and I never had a problem. I have recommended them to my family and friends. As the event came near no problem... THANK YOU.

The fees are outrageous, it makes the ticket buying experience very unpleasant. Most of the time, one cannot afford the tickets. I generally compare prices on all sites before making any purchases, and 95% of the time use another site.

It's not a user friendly site, especially when you are using your phone to purchase the tickets. I would like the option to put seats on hold while toggle back and forth to compare seats and ticket prices.

Buying tickets on Tickemaster is easy and a fast service! I have been using Ticketmaster for years and the technology even lets you virtually see what your view is going to be after you purchase your tickets.

Ticketmaster is a rip off. Fees are always astronomical. Bots seem to have taken over the cost buying days. Feel like someone needs to start a competitor without all of the crazy high fees. Lately the fees have appeared to be proportional to each child.

Their app is so easy and fast to use. Right every time. The suggestions feature is another great addition to it. I have found many events that I was not aware of. Also very easy to use when at the Avenue. Digital tickets are the bomb. Great ticket app.

The tickets I had for the Columbus Blue Jackets game was forwarded to me. They are really good seats. It is convenient to have them sent through an email to have on your phone. All you have to do is download, open and have them scanned. Right through the doors you go. So easy and convenient...as long as you remember ahead of time your password. Would highly recommend the use of Ticket Master.

Last year I ordered 2 concert tickets for Darling's Waterfront Pavilion for Impact Music Festival on 4/27/19. The ease of ordering tickets from Ticketmaster and the ability to present your tickets via Ticketmasters App was way convenient when checking into Darling's Waterfront Pavilion Venue. Thanks Ticketmaster. I highly recommend Ticketmaster.❤❤❤❤

It would be nice if the services charged were advertised before instead of when you're about to pay. Overall it's easy to use and understand. Ticketmaster I believe is the most famously known ticket selling website.

Expensive, but legit. Very well organized. Easy to find band purchase and go....much appropriated. Went to see Highly Suspect. Best band ever. They are the Led Zepplin of our generation!

Ticketmaster has an unqualified monopoly on the concert and event venue ticket industry. I have opted on several occasions to NOT attend an event simply because I refuse to support Ticketmaster. Even after being sued several years ago, Ticketmaster was able to wiggle out of their legal obligations and continue their overpriced monopolistic business practices.

Was told they would respond back within 72 hours and nothing. It's been weeks now. Still very mad! Bought tickets for full price...code did not work! Couldn't even call them...they need to improve their customer service so you can get it instantly resolved the same day.

Ticketmaster has a good interface when looking for tickets. It does not matter if it is for a circus, a concert or even a show, it always has something for everyone. The features of showing seats has always been helpful to have an idea of where to seat, depending on the cost also. Buying group tickets give you a chance of having seats together in the same section, allowing group to seat close by. Recommended.

I feel the fee they charge are a little high but other than that the service is good. I got my tickets in the mail very fast and the mobile tickets are available right away. They make it easy to transfer tickets to other people over the internet.

Ticketmaster is a legitimate site and their Customer Service is excellent. I have used Ticketmaster to purchase tickets to the Theater, Live Shows, Sporting Events, and other entertainment venues. Recently, I made an error in purchasing a ticket as a gift for someone. I was unable to transfer the ticket, so I contacted Ticketmaster and everything worked out fine.

Websites is easy, good information, service charge is ridiculous. They could explain the service charges. Nice venue. Good quality entertainment. It would be great to list where to get discounts tickets and group rates.

Easy to use their website. Easy to use their customer service. The price can be high, but you get what you pay when it comes to web services. So you have to keep that in mind when using a ticket site to buy tickets.

The fees on ticket master are too expensive, makes me look elsewhere to buy any tickets. There shouldn't be so many fees if the ticket price already is very expensive. It discourages me to even go to a big venue with expensive fees.

I attempted to buy tickets for section A roll F seats 20-22-24-26 and when I went to check out the system booted me and log me back on its own. It return with tickets 30-32-34-36. This was a system glitch on their end and I am not paying for tickets I do not want. I have contacted Ticketmaster and reordered the right tickets Per their instructions for the show but they stated they would call the vendor and cancel the tickets then call me back. I never got a call back from them. So I called and was told there is nothing they can do and they are not going to refund the first or the second tickets they told me to order. Now I have 2 sets of tickets... Rip offs. Buyer beware.

After purchasing tickets in October for my 7 year old son and still having not received tickets before Christmas, we are waiting for Monster Jam tickets and it starts in 9 days. TICKETMASTER customer service did nothing and good luck getting in touch with them. They got their money and that's all they want. Don't use them, there are ways around their process. Time is dwindling and so are our chances of getting the tickets that have been paid for. They are NOT professional and hopefully will go bankrupt. Please pass the information on to family and friends.

I, along with I'm sure most concertgoers, have had to deal with Ticketmaster many times throughout the years. In the past I never minded Ticketmaster, and loved the idea of making the ticket buying process so simple and easy. Everything was verified, couldn't be scammed on it, I loved it. It started going downhill for me maybe 4 to 5 years ago, that's when I had my first genuinely bad experience with them where I bought tickets to a festival and never received them, and they weren't helpful in the slightest about straightening anything out, so there I'm out several hundred dollars just because. Fast forward through the last several years and it seems every time I am looking to buy tickets, the fees, the upsells, everything that used to make me appreciate them has become more and more outrageous.

I used Ticketmaster's website to order tickets to a show that I wanted to see. I inadvertently added on valet parking to my order which I have no need or desire to have. I called immediately the next morning to their fan support line. While the rep was non-adversarial, she apologized and said there was nothing they could do to correct the error. Their policy prohibited it. They gave me no satisfaction. They are not worth the fees they charge and I will go out of my way to never use them again. I would encourage others to be very careful with their website as there are many places where they are tying to upsell you with additional products and services that you really don't need. What a farce these people are!

Ticketmaster customer service is terrible:

This is the worst company -- fans should boycott them so the entertainers forcing us to use Ticketmaster will look elsewhere. I personally will never attend another event that forces me to purchase through them. The biggest issues is I couldn't get the tickets I paid for! I contacted customer service multiple times through chat with no resolution. I tried to call the "support" number -- always busy. Since they won't allow you to get your tickets until a couple days before the event, not enough time is available to try to resolve this type of issue.

Joined queue the second the presale started, had 2,000+ people in front of me for about 20 minutes. After a lot of clicking trying to "catch" two tickets not already taken (dots on the seating chart would disappear faster than I could click on anything), finally managed to get my tickets, and on the checkout page, after entering payment information 3 times, every time I'd click Complete Purchase page would reload back to entering payment info, no error given. Gave up on the computer and tried on my phone, only to get massage that I was already in line and to return to original device/browser. Tried that, to get same message on the original browser. After 2 1/2 hrs of this going in circles, gave up. Extremely frustrated.

I was at my computer logged in to my account 30 minutes before tickets for a convert went on sale. The second the countdown timer was up and the page refreshed I tried to join the queue and was notified that there were 2,000+ customers ahead of me. Literally seconds after the tickets went on sale. I waited in the queue for almost 40 minutes and when I was able to make a purchase every single ticket available was a "verified resale" at more than double the original price, some balcony tickets were $700 for the worst seats in house. Scalpers had bought most if not all tickets in bulk and immediately resold them at a huge markup. The tickets for this show were only available through Ticketmaster so they had a complete monopoly on the event. This is the most predatory and unethical ticket site around. I will NEVER buy tickets through them again and will tell everyone I know not to use this service. Absolute thieves.

I have never been overly pleased with Ticketmaster's services, but they have a monopoly on online ticket sales so I had no choice. I was sitting by my computer for an hour before tickets went on sale. I was in the queue the second the sale began, and within a few minutes I was able to purchase tickets. Then I got an error telling me to try on another device and to make sure I was logged into my account. I was logged in- I had made absolutely sure of that beforehand so I wouldn't get slowed down. I tried contacting support but could not find a number anywhere on their website. The live chat option was not available to me because I had not yet made a purchase- a horrific catch-22 because I needed to call in order to MAKE said purchase.

We have had tremendous problems with Ticketmaster customer service following our visit to Birmingham Arena to watch the Strictly Come Dancing show on the 16th January. We purchased tickets from Ticketmaster and although we enjoyed the show there was a real problem with our seats. The row of seats in question and particularly our 2 seats were broken (Block 7 Row C 296 & 297) which meant the seats leaned forwards and made the viewing of the show tremendously uncomfortable for both of us in our backs. I left after the show with a lot of pain in my back because of this and I am concerned that it will last for any number of days now.

I waited in the queue this morning to purchase Rammstein tickets. As soon as tickets went on sale I was in. I chose two tickets in the section upfront and added them to my cart then proceeded to checkout. At that point I was kicked back and told that another customer beat me to the tickets. Okay, I'll just try again. Nope at this point they are completely sold out for that section. Literally two minutes later hundreds of those tickets were for resale on StubHub for double or triple the original price. I'm so tired of being ripped off by Ticketmaster! It happens with every event! They are 100% selling these tickets to third-party sites. I thought scalping was illegal?!

Ordered 8 tickets for Elton John in July, was charged $200.00 ea, tickets arrive late November face value $125.00. Cannot get onto anyone to ask as I think they may of sent the wrong tickets. Surely there is not a $75.00 surcharge per ticket as their site states about a $5-$6 dollar surcharge. Have tried 15 times to call only to get a an automated recording then it just hangs up. There is no service and they state it is Ticketmaster Australia. The concert is now this weekend and not assistance provided at all. Have also sent as email request as requested for faster service, still no response. Their email address bounce and some phone numbers do not work.

I just bought tickets for Monster Jam. If I hadn't already promised my family we were going, I would have closed the page and not purchased the tickets when I found out what a terrible company Ticketmaster is. First off, they don't tell you how much "+fees" will be until you get to the part where you are actually buying them. $10 per ticket! For what? To buy the tickets online? What a joke -- 3 tickets cost me $30 for "+fees". This is not a reasonable fee, especially when the tickets themselves were supposed to be $15 each. That is so much of a rip off it hits my books as a scam.

I bought 2 tickets. I was on hold for 1 hour. I work at a call center, so remained patient. My account was charged, but when I tried viewing the tickets I got a server error. I gave them my name and card info. Was on hold for another hour. The guy answering asked for my name and card info. Eventually fixed it myself while on hold. I could have benefited more by watching a plant grow for 2 hours. He also informed me they do not refund tickets unless a show is cancelled. I am never using this website again out of fear.

I ordered a ticket for a concert a couple month in advance. It said "order in progress" up till like a week before the concert. So I called customer service, sent an email, and live chatted with them. I talked to the customer service representative for like 10 seconds only for him to say he couldn't hear me and then abruptly hang up on me. I then called back only for the automated computer to not see any tickets linked with my number and not able to recognize my confirmation number. The conclusion I came to with the live chat representative was that there was nothing I could do and that I just had to wait for the tickets. Ticketmaster does a really good job of making their customers feel like they are being scammed. Seriously so annoying.

Put three Chicago Bears tickets up for sale in October 2019 for a game late in December. They recommended a selling price of $685.00, when the game got nearer, I went on the site to lower the price, I get a message that I had nothing for sale. They stole my tickets! I'll never do business with theses thieves ever again.

Ticket purchase for Cirque Du Soleil show. The customer service stinks. The lawsuit from Schlessinger that they lost was not fulfilled. They had to give vouchers to shows for the lawsuit. They offered 2 shows in a 3 year period. The vouchers are expiring and they will not apply them to my over $400.00 ticket purchase. First they gouge you on service fees. I bought $280.00 in tickets, yet paid $411.00 for them. What a joke. Had they not been for grandparents' birthday, I would have gave them the bird.

Rip offs! Purchased a ticket. Didn't realize it was for the wrong location. I even offered to pay the difference if there was one. Doesn't even give me the option to sell either. This is so horrible. Just money thrown away.

At Ticketmaster I bought parking only (game day ticket came from participating school Cal-Berkeley). Sadly, w/o cellphone image, getting into parking wasn't possible. Funny thing.. Online chat with agent alleged I could take purchase documentation to Redbox/Levi's "will call" to get some other format pass. Did that (very hard on game day) but will-call at stadium was unsympathetic. Color me blue, and very angry.

I purchased tickets for six people the the Big Apple Circus, through Ticketmaster. At no point did any of the seats say the view would be obstructed. I asked for a refund and sent pictures to show the obstructed view and was declined a refund. Be careful with Ticketmaster.

Purchased 5 tickets for wrong date. Couldn't stop transaction. Within minutes I was on the phone with agent and they wanted to charge me $50 change fee. SERIOUS!! HORRIBLE SERVICE. I have purchased so many tickets and this was literally minutes after I clicked purchased.

I take responsibility for my part in this experience, but I think Ticketmaster's policies are absurd! I am from Alabama. My son wanted Memphis Grizzlies tickets for Christmas. I went on Ticketmaster and ordered 2 tickets, not realizing the tickets are for a game in Phoenix, AR. With sporting events, the second team listed is the home team. Not with TM. Not 10 minutes after ordering the tickets and realizing the error, I called customer service explaining my situation. I was told no exchanges, but I could try to sell my tickets on the site. The rep said it's because as soon as tickets are sold, an email is sent to the home team, so they can't exchange the tickets. Merry Christmas Ticketmaster!

Ticket price $45 added on fees $27.25. Government sanctioned rip offs just like car rentals. A car rental might cost $300 but fees add another $100 Of course non of this is revealed until the final page.

I purchased 4 tickets for the Trans Siberian Orchestra in Columbus, OH and accidentally hit the 3pm time. I did not realize it until after the purchase was made. I immediately called, and spoke with an extremely RUDE representative...After telling him I did not appreciate his tone I spoke with him about the 40 dollar charge being added to my bill just to change the show time on tickets I bought not even 10 minutes prior. 40 DOLLAR CHARGE AND A RUDE REPRESENTATIVE.... AND NO HELP WHATSOEVER FROM THE SUPERVISOR I SPOKE WITH AFTER. I will never use this company again. Thank you for your horrible service and your bogus 40 dollar charge. Donna ** 12/23/19

I ordered tickets as a gift. They allow for mobile delivery to recipients... needs to be a newer phone & they have to be Ticketmaster members. What about those that do not have mobile phones or understand how to retrieve/use "digital tickets" and do not have an account with Ticketmaster??? Well, they charge to mail you the tickets but then you have to forward them to the intended recipient... How backwards can you get? Ticketmaster agent: "well this has been in place since Ticketmaster started". WELL, time to update your policies to this century! So frustrating!!

Ticketmaster no longer is my ticket source. I have purchased tickets for over 15 years. As of 3 weeks ago, I no longer can log on. After discussing this with customer service, they deleted my account and I created another account and still unable to access. Be interesting that they cannot fix their issues. They need to get their website user friendly and their app is useless. Very upsetting not to be able to purchase tickets on a ticket purchasing website.

The other Trust Pilot site sponsored by Ticketmaster is a joke. 4* plus rating?? Disgraceful. This Page is full of the real reviews! Ticket master have not mastered the delivery of tickets! Or anything else. Terrible service and BS fob offs. Shame on you and I will never order off you again. We go to the theatre in London 6 times a year and Brighton about the same. We buy theatre tickets for friends and family as birthday gifts and Christmas. We will continue to do so but not through Ticketmaster. My wife ordered tickets on the 18th November and we were told they were dispatched on 20th Nov. Now 20th Dec and no tickets, just a thread of poor service emails from GRAYSON. He said we should have ordered tracked postage. We paid extra international postage and the option for tracking was not available.

When I was trying to buy tickets I kept getting a message that said "We can bout complete your request on this device" (desktop). So I tried using a iPhone and a laptop with no luck. This went on for over a hour. I have bought tickets on this same computer with in the last 6 months. I have also have co worker having the same issue buying tickets for this Garth Brooks concert at PBS. I contacted Ticketmaster and was basically told it was my computer. That is total BS. I will only buy from Ticketmaster as a last option. I have numerous screenshots to prove that this has happened.

I purchased two April 2020 Wrestlemania tickets for my son on November 15. They are his Christmas present. The receipt specifically says WILL BE DELIVERED IN 10-14 DAYS. After 3 weeks, no tickets have been received so I call them. I'm told that because it's a "collector" ticket it takes 4 weeks to print them. So I wait until it's been 5 weeks and call again. It's now 5 days before Christmas. NOW I'm told that the tickets will be sent 10 DAYS BEFORE THE EVENT! I told the representative what my receipt says, what the previous representative said, that it was a Christmas gift, etc. They don't care.

I have made Several attempts this morning to purchase tickets for the Bell Biv Devoe Concert at the Chase center for March 21, 2020 without success. After entering my credit card info. The system acts as if it's processing my tickets. Then brings me back to the credit card section to enter my info. Again. I called Ticket master. I was advised to try a different cc. I did that. That did not work. I was asked to used a computer for the purchase. That did not work. I tried purchasing tickets with a rep. That is not an option. Now I have to go to the venue to purchase a ticket. That's disappointing since I live an hour away. Beyond Upset and Disappointed.

Don't use Ticketmaster. Received mail saying, "Your mobile ticket must be displayed on your phone to get into the event". Their mobile app kept hanging. Since I didn't try calling them they are refusing to give me a refund.

I purchased like over 10 tickets for a event, I was having issues on their website and wouldn't take their promo code so it went thru as normal. Their chat wasn't available after retrying 2x so I called them and they just said it's done and that they couldn't do anything about it. I can't believe they wouldn't honor that special.. Just horrible.

I am outraged by how much Ticketmaster charges for service fees. I despise using this service and feel ripped off any time this is the only method for finding tickets for an event. It should be illegal to charge patrons what you do in service charges. I bought 2 tickets for $50 each and the service fees were nearly $50+ dollars.

I tried to purchase tickets to a concert this week, and received an error page saying that the order couldn’t be processed. I took screenshots, asking my bf to help, thinking maybe it was an issue with my card. He got the same error message. We ended up going on StubHub and purchasing tickets from them. An hour before the concert BOTH our cards got charged and two sets of tickets went to our emails. I spent the following 2 hours trying to contact Ticketmaster to cancel, and issue a refund, couldn’t get through, their phone like rings then hangs up on you. Their live chat disconnects you (after your 15 minute wait time) and their email form returns a response saying all ticket sales are final. I’ve now been charged $1400 for unused tickets and they told me that they aren’t responsible for issues with my internet connectivity. Both my boyfriend and I were on hard line connected PC’s. This is the worst ticketing experience I’ve ever had.

This company is unreal. Everything about my experiences with them just gets worse and worse.

A 4 days ago we bought 3 tickets each $71 tax include for Caifanes concert Dec 04 2019 in Miami James L Knight center theatre. The day of the concert the tickets change the price to $27 + better chairs! That’s no fair! We called Ticketmaster customer service and they only can change our places if we pay $10 more so we can sit next the people that paid $27 and In the end I have to pay $81 for that ticket! This is a total customer abuse!!! Never in my life going to buy from ticketmaster!!!

Ticketmaster charged me twice for the same concert and after I reached out to them to request a refund since they duplicated the charge they stated that I authorized the transaction and refused to refund me my money. I asked why would I buy a pair of tickets twice? Wouldnt I just buy 4 at a time so I don't get charged a service fee twice and they couldn't say anything other than "you authorized it". Extremely unhelpful vendor. I will never buy tickets through them again. On top of that they sent the duplicate pair of tickets to an old email address that I have no access to.

I bought tickets to the Aerosmith Deuces Are Wild show in Las Vegas. I go to check on tickets before the concert and I can’t get into the Ticketmaster app. I called their service line and they told me to delete app and install again, purchase more tickets then get a refund on the tickets. After many calls and they said I was getting a refund now they are denying it. They denied my refund because now they said I used two different apps to purchase the tickets. What a rip off.

On Saturday October 12, 2019 my wife and I had two tickets to attend the Jerry Seinfeld Show at the Tilles Center. Due to a false fire alarm that was unable to be silenced, Jerry Seinfeld left the stage at 9:35 PM which was only one hour after the show started. Jerry Seinfeld's show was cut short due to the Tilles Center's false fire alarm, and the staff at the Tilles Center unable to stop the alarm. I am asking for a full refund of $703.90 from Ticketmaster for not providing me with the full show that I paid for. TicketMaster would not provide any refund, and told me to contact the venue. Thus they have no issue with selling the tickets, but provide no service with show related issues.

I purchased tickets from Ticketmaster for Jerry Seinfeld at The Reno Event Center on June 6, 2019. I purchased the tickets for my husband's birthday. As the date of the event approached, Saturday October 9, 2019, I received a few emails from Ticketmaster about the event. On the date of the event I attempted to download the tickets to my cell phone. The link came up but when I clicked on it I got a message that said "You have no upcoming events at this time." I tried several times with no success. When we got to the venue we went to the box office with the order number. They told me that the number was not a Ticketmaster number, so they checked the seat numbers and told us that the tickets were in someone else's name. I asked them if they could check to see if someone was sitting in those seats. They would not do that.

Rip offs! Purchased a ticket. Didn't realize it was for the wrong location. I wasn't asking for a refund. Just fix it for the right location. I even offered to pay the difference if there was one. The other ticket concert is over a month away and the location is on the East coast. I live in the midwest. Doesn't even give me the option to sell either. This is so horrible. Just money thrown away.

I bought 4 tickets the day before the game and planned on spending the day at the stadium before the game. Well they could not secure the tickets I bought till one hour before the game ruining my game day experience. I had my children with me and they missed out on all the fun pregame activities because Ticketmaster could not come through on what they promised. Will never use Ticketmaster again and recommend no one else does so either.

I wanted to attend the FAMU vs BCU game (The classic) on 11/23 at 3:30 pm so I purchased my ticket (order number **) through Ticketmaster. I found a ticket that cost 80.00 plus with taxes & service fee made the total cost of the ticket to by 99.14. I brought this ticket around 3:20 pm in the afternoon and the game was scheduled to start at 3:30 pm. I proceed to stand in line to enter the football stadium to watch this game.

I bought Ticketmaster's venue parking to go along with my Hamilton tickets. The tickets for the actual event were very easy to acquire and use. The parking was a different story. The address they gave me was to the venue, not to the parking garage. I had to rely on the advice of a friend who had been there before, and we had to assume my ticket was for the same garage she had parked in. After 30 minutes of driving around, we finally got in the parking garage only to have my mobile ticket DENIED by the machine reader. Even though we had scheduled to arrive early, finding parking took up all our extra time, so we had to just buy the garage's more expensive parking pass so we wouldn't miss the event.

On the 17th November 2019 I bought tickets to a concert at the Tivoli Brisbane. The site CLEARLY showed what section I was buying my ticket in (in the upper dress circle). There were over 100 tickets for sale left in that section. They are still available 6 days later. Luckily I checked my ticket when it was sent through as they had allocated my tickets behind the mixers (no view and a totally different section of the venue). I've sent a complaint to no avail, they answered since the complaint was filed on the 17th November. I phoned on the 22nd and was told bad luck, it's not their problem. This is straight out thievery. At least when I buy off a scalper I get the seat I bought. I will endeavor to complain to anybody I can, including the ombudsman, small claims and if necessary, A Current Affair. Ticketmaster are a straight out ripoff organization without any regards to their customers.

I attempted to buy tickets to an event on their website. The space for my CCV number was already filled in with an incorrect number and the website would not let me enter a correct number. After trying three different cards, I lost three attempts to purchase tickets. Finally downloaded Apple Pay and was accepted. It was ridiculous and I lost my chance to buy good seats with every attempt.

I got scammed! I bought tickets from a fan to fan purchase and this individual gathered my information and I received an email from Ticketmaster. Ticketmaster live support helped me with the purchase and I never received my tickets. I called their customer support to figure out what happened and they stated that the email was not from their site and the order number was incorrect. The customer support kept reiterating that all this was not from them but it has all their information on it. It looks like a email from ticketmaster. That's the only reason why I bought the tickets. Of course they couldn't do anything. Every excuse in the book. I lost $200.00 and 2 tickets to the Raider game because of this scam. Hopefully it doesn't happen to anyone else. I will never buy tickets from ticketmaster again!

This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour. I recently sold tickets to a concert that I would not be able to attend. It was confirmed to me that the tickets had sold and that I would be receiving my payment for them in due course. The day after the concert I received a rather rude email saying that I had failed to provide the tickets (which is not true) and therefore I would not be paid for them. + I had to pay listing fees + I had to pay a $100 administration fee. Garbage!!! I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!!

There are so many scammers out there, the best you can hope for is a name you recognize. Unfortunately, Ticketmaster has put its name on a network dedicated to scalpers. Ticketmaster Resale Marketplace. You're actually giving scalpers a forum to rip us off. I can't get the taste of vomit out of my mouth. I no longer trust you.

This was honestly the worst experience I have ever had trying to purchase anything in my life. ONE, selecting the seats is confusing as they do not give realistic views of the venue from your seats. TWO, human error IS common. THREE, the prices stated for the seats does not include venue and service fees. When I purchased the tickets I purchased the wrong seats. I contacted customer service and asked that they be moved (NOT EVEN A MINUTE AFTER MAKING MY PURCHASE). She told me that in order to move seats I would be charged an addition 10.00 per ticket. TEN DOLLARS. PER TICKET. I then let her know that I had purchased the insurance for the tickets (9.00/ticket). She let me know that there were NO refunds. I purchased insurance on these tickets. I should be allowed to refund my tickets. Right? Apparently wrong.

I purchased 6 tickets for a Christmas show in 2019. Tickets cost $125 each, tax $9.50 and service fee $11.45 each or $145.95 each. Overall, I was charged an additional $135 for purchasing these tickets from Ticket Master. WOW... Will shop or certainly ask questions before purchasing again from Ticket Master.

I had ordered tickets three weeks ago and they had not arrived so I emailed Ticketmaster asking for a status update, in that email I had my order number and delivery address. I was told my tickets would arrive 3 DAYS BEFORE MY EVENT IN THE NETHERLANDS! I have to wait 3 days before the event to get tickets to a concert in a different country. The concert is not till 8 months later!!! They are just there to take your money, charge you ridiculous fees and scam you. Do not buy any concert tickets out of country.

Wanted to buy 1 ticket at the Perth Hall. Ended up buying 3. I just wanted my refund back. Nope. Got the run around on the net and no phone call. Not happy At all. I wasted my centerlink for nothing. Thanks Ticketmaster.

For two days I tried to order tickets for the Christmas Spectacular at Rockefeller Center New York. I logged into my Ticketmaster account, found my seats and tried to order. All it does is spin and either times out or gives me the message I am not authorized to perform this function. Then tried the telephone orders, the prompts totally suck. Their AI is kindergarten stuff and requires repeat after repeat. After numerous attempts and finally figuring how to get the right answers out of the computer I was able to settle for some tickets, not the ones I wanted. To add insult to the process the tickets went up in price in the two days I tried to order. Venues would be smart to dump Ticketmaster and move to Stubhub. Very frustrating experience. I hope the show makes up for it.

Customer service is horrible, responding with a canned response and tickets are overpriced. I recent purchased parking for a TOOL concert at the Milwaukee 5th Street parking. Arrived at the event and my tickets were unavailable. I contacted Ticketmaster shortly after this and they were unable to provide me any kind of refund due to the having already passed. This was a great inconvenience for me and friends and I will never purchase tickets through them again due to this experience.

I bought the tickets online in September and the information showed on the website regarding the event is WRONG. As it turns out, the two performers that was showed on the website are not coming to the event at all. So I called for customer services for several times and they all told me I should be the one who are responsible for purchasing the ticket. I argued for my right that they should be responsible for not displacing the correct and detailed information about the event and the performers. As a customer, the only information that I was able to receive is through the website. This is totally non-sense and the attitude of customer service is AWFUL, as well as the manager that I thought would be more reasonable. In sum, NEVER purchase on Ticketmaster or you will suffer from THEIR fault and lose money and time all together.

I selected front row center 1st tier balcony seats for my wife and I to attend a concert for her birthday. When we arrived we were directed to the 3rd tier balcony last row seats (not what I selected). Customer service of course was of no help, saying I should have re-verified seat location with the seating chart. Never again will will I purchase from Ticketmaster and neither should you.

Horrible experience!! Bought 5 tickets for Clippers vs Lakers opening game. I never received the transfer. For 5 days, their customer service rep keeps telling "rest assure, you will get the tickets you paid for, we will ensure the tickets get transfer to you before the game". After flew from Vancouver, and my clients flew from Seattle on the game day, 3 hours before the game, still no tickets. I called again, their customer service supervisor said "sorry, we couldn't get the tickets for you, we will make an exception and refund the ticket....." then hang up. Really? I should appreciate the exception that they made for me? Why'd hell they ask me to rest assure for 5 days then?

Purchased two tickets for Marvel Universe which were £50 each. On the day of the event my son who has severe epilepsy had seizures which ruled us out of attending the event that evening. I called Ticketmaster and spoke to a young woman who was sympathetic and said I would receive a call back before the event. I informed her at this point we were at least an hour's drive from the venue. The show was due to start at 1900 that evening. At 1730 I still had not heard anything.

We bought tickets from Ticketmaster for a pre-season Flyers' game. We got a babysitter for our baby, arrived at the stadium, paid for parking and went to use our tickets. We were denied entry because they said the tickets were already used an hour earlier. We went to customer service and they confirmed the tickets were used and they couldn’t let us in. So we called Ticketmaster and after several times put on hold, they told me that they had checked with the seller and the tickets were good. They refused to give me a refund for the tickets, even though we could not use them, and apparently the sellers used them after selling them to Ticketmaster. So the seller got the money for the tickets AND used the tickets. Ticketmaster refused to honor their guarantee. DO NOT USE TICKETMASTER FOR FAN TO FAN PURCHASES. GO WITH STUBHUB.

For 2 solid days I tried to buy tickets for Billy Joel Jan 10th at the Hard Rock. I selected every ticket from 104-205! Any one. We tried from 2 different computers. Every ticket was taken from another customer but the scalper sites had 100’s of tickets for 3x the price! How unfair and terrible customer service for hardworking paying customers who cannot afford to spend 500.00 to go to a concert! How disappointing!

Metallica cancelled their tour of Australia/New Zealand. Purchased 2 tickets totalling $640. No refund, nothing. Ticketmaster has blatantly stolen money from me. Will be pursuing legal action. Ticketmaster must be held accountable for their actions, or lack thereof.

I signed onto my Ticketmaster account to purchase tickets for TSO. Upon purchasing them I realized Ticketmaster had switched me to a 3rd party. As they did not put a seating chart up the seats were terrible. I agreed to upgrade, you know pay more money, to switch them but because it was a 3rd party sale I could not. Mind you this all took place in less than a 5 hr period. I will NEVER use Ticketmaster again. StubHub here I come.

I purchased 2 tickets for $1400.00. I ended up having to sell them. These were "mobile tix". Upon doing my (guessing) part in transferring them I tried to call Ticketmaster to confirm I did this correctly. After 10 minutes of my life being wasted on an irrelevant automated system that hung up on me, I scoured the Internet for an actual number to speak to an actual human. I called and got the first busy signal I've even heard in 20 years. No luck. Then I wrote an email about this show/tix taking place in one day. I receive an automated response that says "we'll get back to you in 24-36 hours".

It is a terrible company with terrible customer service. I was using their site to purchase tickets for a football game. At some point, it changed the game and when I clicked "purchase" I was informed I had purchased re-sale tickets for the wrong game. The online chat feature which they advertise as working 24 hours a day stated it was not working but only after 30 minutes of being online waiting before disconnection.

I purchased tickets to the Metallica concert in Syd, Aus. This concert was cancelled due to James Hetfield requiring admittance into a rehab facility (or became scared of being unable to acquire his drug of choice due to border control being so active in their duty to search items being imported into this country). A full refund was promised for this reason. I purchased my tickets for a total of A$386.19. I have just received my refund, to the generous tune of A$8.95. So apparently Ticketmaster have deemed that they can just steal A$377.24 from me, without any sort of explanation. This move is blatant theft, and completely unlawful. Looks like I will be proceed with lawful action.

I bought two tickets for NF in Nashville a couple weeks ago from Ticketmaster. The tickets were $116 each. When we arrived at the venue, we were told our tickets weren't "real" and that we could not go into the concert. When we went to the box office to figure this out, we were told this happens often with Ticketmaster. Someone reselling their tickets will ask for a refund immediately after someone (me) buys them. This then invalidates the tickets. When I contacted Ticketmaster, they were extremely unhelpful and ignored all my emails. Do NOT buy from Ticketmaster. You could get scammed, and they will NOT give you a refund.

A simple transaction becomes a time consuming fruitless task. Tried to purchase my ticket for an event. System times out and you never complete a password set up to continue making your purchase. This really cost the event a sale because they farmed out their ticket sales to Ticketmaster. Waste of my time.

Waited in the waiting room after they had a problem with their website. Chose my tickets and waited three hours for Ticketmaster to never put my order through. So much for verified preorder ticket sales.

I bought 4 tickets for a show. Was wanting to take some friends. The tickets were digital on phone only. They didn't release the tickets to me until 24 hours before the show. When I finally received them, they were listed as nontransferable. I was stuck with 4 tickets and no way to give them to the people I wanted to give them to. I called them for help. Was stuck on the phone for over an hour, even though they said the wait would be 15 mins.

I purchased what I thought were front row tickets to a concert 4 months in advance. The tickets were labeled ROW 1 SEATS 34 AND 35. I even looked the seats up to see that they were right on the stage, which Ticketmaster of course showed they were. Here we are one day before the concert and I just now saw my tickets. They are general admission tickets with no assigned row!! And the retail price was 60 a piece!! Ticketmaster allowed me to pay 160 per ticket!! And with less than one day left, I cannot resell them! When we called to complain, we were told sellers can label them however they want and charge whatever they want. DO NOT ORDER TICKETS FROM THESE PEOPLE!! Their customer service is a joke and they knowingly let buyers be deceived!!!

I called in for a refund because of a medical emergency, days before the event. They told me that it would be refunded within 3-5 business days. I called again today and the event happened on Sunday, and they told me that they rejected the refund just today. No comments about why they rejected the refund or anything like that. I even offered to send them my medical bills and such to prove to them that I was in an accident, but they didn't need it because they "couldn't do anything about it". Regardless of that, if they want to keep loyal happy customers, there is something they can always do, like just ** REFUND MY MONEY.

Ticketmaster is a scam. I sold my NFL tickets through Ticketmaster and was never paid by them. This is an unbelievable scam and it looks like it is happening to thousands of others as well. Go sell somewhere else if you can.

I've spend hours on the phones on three occasions to speak to someone because I had not received my tickets by mail like paid and promised. I am still without any answer. Very unprofessional and disgusting. They don't want to pay real people anymore for after sale service. Awful experience. Will never buy from them again.

Awful company, bought tickets last week have since found out I am not able to go, have asked if I am able to resell them and this has been declined. Have asked for a refund and this has been declined. On the phone for ages and the company outwardly stated they will keep the money and the tickets. Avoid the Ticketmaster scam. You will lose your money. Be warned.

I purchased tickets for a concert almost a year away. After buying the tickets I find out I can only get mobile tickets. They don't offer an alternative. I want a paper ticket. If Ticketmaster was not a near monopoly, I would use someone else.

So, for the sell of the worlds lol championship tickets, I came at 15h50 CEST as it was mentioned for 16h CET (which is 17h CEST by the way). Well, it seems that people who decided of this hour, can't make the difference between CEST and CET but let's say it's okay, everybody don't have the chance to go to school and learn the alphabet. So technically I was on the site early even with the wrong hour! But when I connected to the site, sell was already launch! So I click on it and I go on waiting list.

We traveled 1500 miles to see our daughter and this concert. We timed our visit to be able to see Chris Isaak at Chateau Ste Michelle winery. The worst thunderstorm in Seattle's memory hit us within 40 minutes of the concert start. Needless to say the concert did not resume. We received notice of the concert being rescheduled today, 9/11/2019. We head back to Phoenix tomorrow. The rescheduled concert does not occur until 9/22/2019. I logged onto Ticketmaster and asked for a refund and it was immediately honored. I may not have cared for the additional fees that Ticketmaster applied to ticket purchases in the past, but after their response to our refund request, I will use them at every opportunity!

Horrible experience. Bought card in December. Found out recipient didn’t receive in August. No information kept on Ticketmaster in my account for gift cards. Spent hours trying to find emails and finally figured out a number that could help. They resent gift e-card. Recipient figured out there was a zero balance instead of $100. Spent another hour+ trying to figure out what happened with a very nice representative. Turns out original email was sent to wrong email and person used it in March. Now I have to wait until the fraud department investigates! RIDICULOUS! I’ve also reported to BBB. Should have just replaced gift card and figured out fraud on their own. And the website needs to be updated to keep gift card orders on file!!

I needed tickets in section 403, seat 7. When I typed that in, the website indicated that there was availability within that section, so I clicked on that section on the map. There were no tickets in that row, so it brought to the forefront of the selection seat 7 of row 430. I did not catch the mistake or section change until immediately after I purchased the tickets. I find this a bit deceiving, if there were no seats in my desired area, they should not have recommended 430 instead of 403, conveniently with matching numbers but on the totally opposite side of the stadium. I find this sale tactic a bit manipulative, setting buyers up to purchase the wrong ticket, with your convenient "no refund" policy.

My Ticketmaster account hacked. I received an email saying that my account has been logged into from NY, and I was not in NY, so I tried to change my PW immediately. The problem is that I couldn't log into my account which proves that it was hacked. So I contacted Ticketmaster via email twice, and they never addressed the problem. Be very careful when using this site. I for sure will never use them again to purchase tickets and I will let everybody I know that Ticketmaster doesn't protect its customers. Here I am now worried that my personal information is on the dark web, and Ticketmaster help is nowhere to be found. This is not a legit site. Be extremely careful.

I bought 2 tickets to Monster Jam (126.00 us dollars) (176.94 Canadian) in Calgary and about 2 hrs later I get a email saying my tickets were not available anymore and I would get a refund. 5 business days 7 days total because I bought them on Friday. Anyways I look in my account and there was only 161.94 so I phoned them and they said they sent the money in US dollars and it’s not their problem. So now I’m out 13 dollars from this b.s company for nothing. I sent emails to them and course no reply back. What a shame companies can do this to their customers.

Could not buy tickets online because of the web problem they have. My CC charged me for an order that didn’t go through. Ticketmaster has no live customer service to rectify such an issue. They have automated service for their 800 number. They will not call my CC company to indicate that the sell didn’t go through in order for them to remove the charges from my account. Terrible Customer service!

Had tickets to Panther-Steelers game. About 15 minutes for the game, I could not bring up the tickets on the phone. I was told to go to the customer service window at the stadium. I was there along with hundreds of other people. Missed kickoff about five minutes into game, it came up and I got in. Unnecessary stress to what is supposed to be a fun event. I would not buy tickets through Ticketmaster.

Be SURE to get insurance... And even then, hope for the best. Why? Because the thieving crooks keep your money even if you have a problem. They give you a rash of nonsense about them not owning the stickers, that the venue owns the tickets. New news right? Yes. But they take your money, of course they do. So GET the insurance and hope like heck your problem is covered. In light of all the bad reviews here, my guess is that the thieving crooks find their way around the insurance too.

I have been selling my NFL season tickets at Ticketmaster for over ten years. I recently listed one game I could not attend. Once they were sold, as usual, I was told time to get paid. All I had to do was verify my checking account, which I did. 10 business days pass, no payment which was not usual. I called fan support and was told they changed their policy and that I would not be paid for the sale till 48 hours after the game. This is 60 days away. I tried to cancel the sale as there was no notice of this. I was told by customer service there was nothing I could do. This service has always been a quick process, but I would have been better off selling locally. Never again will I use Ticketmaster because they may implement a policy change with no notice that could impact selling tickets. I am done with them.

I wish I could give you NO stars. I sold my tickets to Rent for August 7th in Houston Texas on July 1, 2019. Because I had never resold tickets I called to have some questions answered. I spoke with a young man who explained my funds would be deposited in my account within 7 days and I had to have a credit card on file in case the event was cancelled or postponed so Ticketmaster could refund the buyer. After 7 days I contacted Ticketmaster again to inquire about my funds. I was told at that time that my tickets were posted for sale by the bar code and the money would not be placed in my account until after the event. I explained I had no choice but to place them by bar code since that was the only option I had and asked why the previous operator didn't express that. At that time I was quite angry because I felt the lack of professionalism from both CSR's was lacking.

I was all ready for the sale and was using my brand new phone, only to have the site bump me out of the waiting room and tell me to use a different device to purchase. I ended up using my 6 yr old tablet but by then all the good seats were taken. AND the site would NOT let me buy just one. I had to buy TWO tickets for the transaction to be completed.

wasted time. This experience with "fan service" was the worst experience with a corporation I've ever had and that's a really low bar when it comes to the worst businesses in existence are "big" anything (pharma, agriculture, oil, etc). They force me to listen to the phoniest sugary, canned female voice that annoys me until I can get the machine to shut up and get me on my way to a real humanoid when I'm told it's going to be a 15 minute wait. Then they want to know if I want to rate that representative once I talk to her/him. Well, I'd rather have the chance to rate the company from the start of me trying to find a phone number to talk to somebody real until I get the nasty human I wind up with who can't answer my question anyway. This is the price of allowing monopolies.

Avoid Ticketmaster by all means, it's a scam. There was NO mention of seat's height restriction until I received the email confirmation. Since I'm taking two kids to the show, I emailed them right away as it says on the website that they have a 24 hour refund "Guarantee"! Then I received a response reading "We understand that plans can sometimes change, however as your booking was made more than 24 hours ago, unfortunately we wouldn’t be in a position to offer a refund or exchange"!

I bought a ticket that was supposed to have To have VIP Benefits, yet come the day of the show they would not honor it. I opened a dispute with my bank regarding the charge. Ticketmaster please fix this!

After this concert I am done with shows run by Ticketmaster. I have never seen such bs when using tickets.. I bought 2 for a concert but they can only be used off my phone. I figured I could download the barcode to my screen in a shortcut, bring it up at the gate and go.. No no no, you have to download it to another app (unless you have a signal and log into Ticketmaster find the ticket and open it there) which I didn't install originally because I didn't want it. Then for my wife's ticket I transferred it to her phone but she has to have a Ticketmaster account to open and use it instead of it just opening in the message or with a link without the hassle.. Now that I transferred it to her it is now invalid on my phone. What a bunch of bs.. Guess Ticketmaster doesn't realize how it is ruining going to concerts. I'm just done with them.

Horrible ticket buying experience and mafia style ticket fees added to the last page before checkout. If only they hadn't been allowed to buy Live Nation and have a monopoly over ticket sells. I've wasted hours on their website trying to buy tickets.

I purchased VIP seats for Heart which included 2 T-shirts. The concert is over, and I haven’t received the shirts yet! Also, their customer support is awful. I tried to get ahold of someone who could upgrade to a meet and greet package with no luck. We go to many concerts, and I will never use them again.

https://www.ticketmaster.com/promo/a6iiq8#_ga=2.202364113.1138071784.1563818134-874571992.1563818134. I entered the code WHEEL when I placed my order. No extra tickets. After 35+ minutes with live chat, there was nothing to help me. Allejandro asked if I wanted to speak to someone "higher up". I said yes and he said, "Someone is calling you now." No call. This is very deceitful on the part of Ticketmaster and Blue Man Group.

Purchased two picnic tables at Saratoga for family event, including elderly parent in wheelchair. 12 tickets total. Visited track and table purchased not accessible for wheelchair. NYRA happy to move to table that makes sense. TM would not waive $10 per ticket fee to do so ($120 in total), and refused to accommodate disabled. Do NOT work with TM if you can avoid. Simple solution refused to be implemented.

I had a valid pre-sale code this week for Luke Combs concert tickets. I was logged in prior to the start of the sale and then placed in queue with two hundred or so others. Once it was my turn, I selected two tickets and then received a vague error when I attempted to purchase (before I could even add payment info.). I selected other tickets and received an error again. I even logged out and then back in again, selected tickets, and again the error. This continued to happen until the site said tickets were sold out.

They are not only bad but their poor service proven they are insufficient to the job they are doing. In the ICC ticketing event according to the terms of conditions they were suppose to let customer use the resale platform rather than trying to sale third party site. They never put my unwanted ticket to the resale. I comply with all their terms and conditions such as post 72 hours before the match but my ticket never appear in the resale and when I asked to refund I was refused on the same ground. I am now taking them to court but if you read this review please try to avoid them.

I hate Ticketmaster, they’re a crappy monopoly!! They could at least tell you if the doors open at 6pm or if it’s the band on at 6pm. It’s always been doors time on ticket for like a hundred years!!! Missed opening act because Ticketmaster sucks! I hope they go out of business!!!

Worst experience ever!!! Spoke to about 7 different reps on over 10 phone calls for over 4 hours and my issue was still not resolved. Their site said all the good seats were sold out during the presale so I bought nose bleed seats. Mind you, I had a presale code and logged in 15 minutes before they went on sale. 3 months later I check the site and see all the good seats are available now. Called to get better seats, was told I have two options, 1. Exchange the 7 tickets for better seats, pay the diff PLUS an additional $10 per ticket for an exchange fee, or 2. Cancel the order, wait for the refund, use the money to buy new tickets.

Oh my God, never using this website again. I tried to get verified fan tickets to the Twenty One Pilots concert and found awesome seats for way cheap. The website wouldn't let me buy them until all the good seats were gone and I got some in the nosebleeds. Then it wouldn't even let us check out. I'm a huge fan of TOP so this was a huge letdown for me. Waited almost an hour online to get these as well. Definitely will never be shopping there again; they really screwed me over. SO DISAPPOINTED.

I do not understand how ticketmaster can get away with this. They cancelled the day of the concert and reschedule to a day where many of us (we were traveling just for this event), cannot longer go since we have to go back to work. And they said the refund does not apply. Ticketmaster is a total ripoff.

On 2/27/19, tickets went on sale for the Peter Frampton Farewell Tour here in Cincinnati, Ohio at Riverbend Music Center. They were offering a couple of different meet and greet packages for the show and we elected to purchase the "Baby, I Love Your Way" package which promised tickets in the first five rows, along with a meet and greet with the artist and a bunch of other goodies. The only way to purchase these seats and packages was via Ticketmaster, with all tickets to be picked up at the venue Will Call on the day of the show. Tickets for this package were $350 each and with all of the other Ticketmaster service and handling fees, amounted to just under $820 for the pair.

This company is the worst place you can buy tickets. I bought ticket in December 2018 for my daughter’s gift graduation and the concert was cancel and postpone 6 months and now when I told them I want my refund and the card I used isn’t no longer active they refused to give my money. This company stole your money, I’m so disappointed with them. Now they canceled the tickets and no money either. Thanks Ticketmaster is show up what a great bad company you are.

Ticketmaster is now involved in illegal direct scalping of many popular concerts (The government needs to be told about this 'platinum' tickets are ones -held back- from ever having been purchase from them and then directly sold to the public at the time of the first pre-sale). Yes! So while in the past they did the Stubhub thing of reselling others' actual fans' tickets for a fee.... Now at this time they are literally complexing with Amex & bands pre-sale with grabbing and not allowing them to ever see the market. Only to post them for as 'platinum' tickets for about $575 each! Thus Ticketmaster are not doing an illegal act. They say it is in the interest of the fans by protecting them from fake re-sellers, when in reality that is a bold lie with balls to forge their very own major business.

Last night I found out my e-ticket was somehow stolen and sold. Here is my best comparison to my experience: Say you find out an expensive item was stolen from you and sold at a pawnshop. Once the person who unknowingly bought a stolen item is found, they gotta return the stolen item by law, right? Well, why does that not apply with tickets? My E-ticket was stolen, with proof. They admit it was stolen and sold without my permission. They found the account/person that stole and sold it. They have the name of the person who bought my stolen tickets ON the resold tickets. They say they can't take the tickets away from that person that bought them. EVEN THOUGH THEY BOUGHT STOLEN TICKETS. Does that make sense?

Why does Ticketmaster get away with charging such high commissions and convenience fee on top??? I wanted to buy a ticket at $33 but the commission was $10 and $4 convenience fee. What are they doing for this other than just making an online reservation? This is a monopoly and people need to complain to the FTC (Federal Trade Commission) so they can be investigated.

Bought tickets to a concert as a present for my adult daughter in mid April. Was told tickets are sent regular mail 10-14 days from purchase. Concert is June 29, today is June 20th and still no tickets. Contacted Ticketmaster via chat. Was told tickets were printed yesterday (June 19th), sent regular mail and will arrive in 10-14 days. Tried to get rep to understand that timing doesn't work. He just kept repeating that they had a delay. I asked if they could e-transfer them, or if I could pay extra for FedEx (to make up for their processing issue). He said they "no offer that". Now what do I do??!! May try to get a refund and buy replacement tickets from an agency with an appropriate level of customer service (Vivid Seats, Stubhub, etc). Unbelievable - how do these guys stay in business?

Just bought two tickets at different times, hence they had different lawn sections. I wanted to join both tickets so me and my girlfriend wouldn’t be separated. Well, after two hours on hold on the phone with no answer and a stubborn, brain dead customer representative on live chat, I found out the lawn sections are all open and what’s on the ticket doesn’t matter. This company just cares about making money, and not about their customers.

I bought 2 tickets for Hugh Jackman, and then needed 3. I got 3 on the resale and then put my 2 up for sale. Within minutes all resale were gone. I contacted the company and was told I would get my money back in a week. The day of the concert I got another email saying the event was sold out. On the day I even spoke to the people who bought my tickets by coincidence! No sign of my refund a week later so I phoned. Ticketmaster are denying my tickets were ever sold and refusing my refund - "Someone else must have been sitting in your seat" - it was sold out! I have asked for confirmation that my tickets were not sold. They are a disgrace.

My family bought me tickets for Fleetwood Mac at Wembley as a Birthday/Father's Day present. Very expensive at £400 each, so a big deal. Booked hotel (nonrefundable deal), table for lunch, train ticket from Somerset, etc. Today, 2 working days before the event June 16th, I received an email telling me they are cancelling the order due to an issue with the seller. I will receive a refund in a few days I am told. Let's see if that includes £11 booking fee. I am so upset, have been telling everyone and am told I am not alone. They are owned by Live Nation and am reliably told by one friend who is involved in the big UK music festivals that they are the biggest bunch of ** in the business. I have been going to shows all my life, even saw the Beatles as a kid, worst experience ever. Never again Ticketmaster.

BEWARE - Purchased 2 tickets for my daughter for ED SHEERAN, 23RD AUGUST 2019. As these are paperless tickets and I booked them I have to be attending the event or escort them to the event with my ID, booking confirmation and card I purchased the tickets. Advised by Ticketmaster when I eventually got through, that escorting her to the event was the only way and there was no way to transfer even with the same surname and address. I asked if they would or the artist pay for my expenses and the venue is well over 2 hours from where we live. Appreciate artists issues with resale sites but this is a MAJOR FLAW in Ticketmaster’s system.

I wish I could leave 0 stars for this company. I sold tickets through their company and I’m still awaiting payment. On their website they say you are paid between 7-10 days after your tickets sell. I followed all the steps to ensure I would be paid on time. My tickets sold May 13th and I’m still waiting almost a month later. When I emailed the company for assistance on this issue, they told me it will be 3-5 days for them to look into the issue. I emailed them back to tell them I’ve already been waiting a month and it shouldn’t take 3-5 days to look into an error on their end. I’ve already been waiting forever! They emailed me back saying they have other problems to deal with first. I wish I never sold with them. At this rate I don’t know when I will get paid.

I put my tickets on sale 1 month before the show and I never see my tickets online. I lost 396$ for this crap of site and managing. I contact the support (3/4 working days to give an answer) and tells me that when General Admission resale tickets are listed for sale, they will show on the site as Best Available. This means only one General Admission listing will be shown at a time, strange how I never see my tickets available. I will never use again this website (first time and never happens again).

DON'T USE THEIR RESALE FUNCTION, IT IS A SCAM!!! Brought 2 tickets for an event and posted one of them up for resale as the person I was going with could not make it. 2 hrs before the event, the Ticket resale posting got locked down, I was not able to change the posting price, nor was I able to cancel the posting to give my ticket to another friend who was now free to come with me.

Purchased 2 tickets to see Sting & Shaggy at Birmingham UK in February for concert date of 24th of May 2019. I began to panic when, with a week to go, no tickets had come through my door. Went on their website and when I clicked on Ticket Distribution I read that 'all tickets had been dispatched'. However, when I checked my account with them I read that 'your tickets have not as yet been sent to you'!!! Either a mistake, or a downright lie. I emailed them three times and received the same reply three times. No apology and no real information as to what to do. Eventually I found a phone number and when I rang them they told me to collect my tickets at the venue ticket office, still no apology. Visited the venue and joined a massive queue, all collecting tickets. Eventually I was give a piece of paper with our seat allocation, but still no actual tickets. Bad news, a lamentable experience with a totally inept company.

Purchased tickets and Parking for Hootie and the Blowfish in Phoenix on Feb 21, 2019 for the 6/19/19 show. Selected Standard delivery by mail for a $7.50 fee. Confirmation stated the tickets would be shipped 10-14 days from date of purchase. No worries until today May 29, 2019 when I realized I had never received them. Started an Online Chat which was "dropped" by LiveNation. So next I call the 800 number to find out where my tickets are.

Bought 3 tickets to a show at PNC ARTS CENTER in NJ, 3 seats @ $166.00 each. NOT!!! Now the add-ons come 28.25 fee per ticket. And 4.00 order fee. No explanation of what the fees are for. Went on to live chat on TM site. Was told they don't have a breakdown of what the fees. What a joke.

Slayer's final tour that were coming to Xfinity center. I've never been there before. Got front row tickets section 3 row g. Great! Paid a $1000 for two tickets front row. Even with the high cost of fees didn't care. I got front row. The day of the concert we get inside. Guess what? There's a row f in front of us. WTF. A billion dollar monopoly and they can't get the damn seating chart right. This company is awful. With the exorbitantly high fees you'd think they could get a seating chart right.