Ticketmaster Reviews

I ordered my tickets 2 months ago before the event.. They said they will email me my mobile tickets but until the day of the event I still haven’t got my ticket.. I try calling them and they never answered or respond to my email!!!! WARNING. Don't purchase tickets from them.. I’m going sue them…

The site showed the price of tickets with no info on surcharge and fees in terms of actuals and that's it. As soon as you book tickets they vanish in thin air. Won't pick call and not answer emails. Completely unprofessional and unethical.

I was looking for tickets to an event on ticketmaster.com. The website kept freezing and all of the sudden it charged my credit card almost 3 thousand dollars for something I never clicked on. I immediately called and emailed and they told me too bad can't help. I would like my money back but they are refusing. Horrible service. Total fraud. Avoid doing any business with Ticketmaster.

TICKETMASTER IS A RIP OFF!!! Call the venue first. Bought tickets and supposedly were the last two tickets. After getting to the concert, found there were plenty of seats left. We were charged 3 times the price, seats were a row off from the map they showed (putting us to where our backs were to the stage) and then the Ticketmaster app kept closing on the day of the show. Was a pain in the butt to access our tickets. Talked to the people next to us just to find the similar situation. They paid four times the price for their tickets. We came to the conclusion that Ticketmaster makes you think that you purchased the last tickets so as to charge you a higher price. Making you believe that you were lucky to get them. Don't know how they get away with this but they obviously do. AVOID THEM IF POSSIBLE!!!

On 2/18/20 I purchased tickets to Impractical Jokers in Norfolk to be held in August. They charged my credit card 464.16. Concert was rescheduled repeatedly and then on 10/07/21 it was canceled. But they won't refund the money. I can get credit for future tickets (yeah right). But, I haven't bought other tickets in more than 10 years. So basically they are stealing my money. They kept my money, interest free, for 19 months and now they won't refund it.

I bought tickets for Kiss in March. Concert was Sept 1. They rescheduled for Oct 15. I could not make it 2weeks before concert. I put all 5 up for sale on Ticketmaster. Supposedly they didn't sell. 730 when concert started tickets went off my account. So people buy, come in late, ticketmaster resold them before kiss came on I lost all my money. It's not my fault they rescedule. I should have got a refund. I think they're ** and I will never go to a concert because ticket master stole my tickets and money.

I purchased 4 White Sox tickets for a game in June. The game was rained out and I was told to expect a refund. It's now October and despite numerous emails to Ticketmaster requesting refund status, there has been no reply and I am out almost $400.

I went online with Ticketmaster to buy tickets to go see The Black Crows in Nashville, filled out info, paid for them with my credit card and then...It said they are mobile tickets only ... and instructed me to download Google Pay on my "Smart phone" then Google Pay wanted a fingerprint or Facial Recondition...What??? NO??? All this for two tickets...No way!!!

Two days prior to our reservation (For Las Vegas Zip Line) my wife contracted COVID. We immediately called the Zip line people to either reschedule or get a credit. They stated they have nothing to do with it because we bought the tickets on Ticketmaster. So we contacted Ticketmaster, asking if we can reschedule the two tickets for when my wife is safely out of the COVID watch. Their response...NO. I emailed two additional times and they refused to respond. In today's tough economy and a dangerous VIRUS, we should have just gone on the ride and got everyone sick because Ticketmaster only cares about MONEY.

Bought ticket for show on 3 Sept for my son's birthday who works overseas and was home at time of show! They postponed event and my son's birthday is over and he is back overseas! Couldn’t get refund and they make it impossible to talk to anyone!!!! They don’t dictate to me what I have to do!!!!

My first experience was last year when getting tickets for the MOTS Tour BTS was going to be having and I managed to get floor seats an hour into sales luckily. For obvious reasons the tour was canceled altogether this year however, they decided to do 4 shows in LA for the Permissions to Dance Stage Concerts. This past week has been a nightmare fueled by Ticketmaster and their lack of care for actual fans wanting these tickets especially after keep hold of tickets from MOTS for over a year.

Only received a presale for being a buyer of the MOTS7 concert and then was told that I was no longer verified and was not given any more codes for the rest of the presales. Only had a minuscule limited amount of seats available for MOTS7 buyers, but had plenty for people who they deemed “verified”.

I was trying to make my own Ticketmaster account but didn't make it very far. When it got to the mobile phone number verification code I never received one even after almost an hour of waiting then refreshing and requesting a new code. There was also an option to receive a call if the text didn't send. It didn't work either. Gotta say really disappointing and infuriating.

It's truly disheartening that on ticket sale days, that it's like playing the hunger games. People are being kicked out of the site while in the ordering process. Many times, people have had to refresh and be put back on the end of the queue that takes 2-3 hours of a wait. As this is literally your only job and have a monopoly on ticket sales, please make it easier for people to buy tickets. We're already willing to pay too much money for ** seats.

Ticketmaster is an all-around site for event ticketing and exploring venues, seating charts and locations. I have used Ticketmaster for several years and usually get the best price for the event, whether you are looking for sports or theater and anything in between. You are not limited to local events only.

I bought tickets for the October 23 Mercy me concert. The concert has been rescheduled since 2019 so I requested a refund. Ticketmaster won’t refund my money and I don’t have tickets. I prefer tickets rather than the refund. There is no way to call or email Ticketmaster so I am just out my money. I have emailed them for months now!!!! I am so angry.

I'm writing my complaint regarding Ticketmaster's unprofessional customer service. I only get automated response from them instead of actual assistance. I'm being charged twice for the same event because I was informed that my order was not processed due to system error when actually it did get processed twice.

I had purchased 4 tickets to Is for a country concert at Jones beach Which they canceled due to one or several band members coming down with covid. Not only did I purchase the tickets I also purchased insurance. The concert was due to perform on September 24th 4th thus far I have not received any updates on my refund nor have I been refunded any money.

Was waiting to buy tickets for Tool concert and while waiting for my time to buy tickets I get thrown out of the queue. This made it so I got worse tickets and got a bad customer experience. Fix your platform!

Ticketmaster lost two very expensive tickets of mine this August 2021, and I cannot get a hold of anyone to talk to about a refund. I have sent numerous emails and tried calling to no avail. I'm very disappointed in this company. I understand that the pandemic has all hit us hard in many ways, but this is ridiculous.

Overcharged by Ticketmaster. I paid Ticketmaster $1440.30 for an Eric Clapton concert seat at Amalie Arena in Tampa Florida. The people next to me paid $378 for their seats. The woman to my left showed me her ticket master receipt for $378. I was way overcharged and I want a credit or compensation for this immensely overcharged ticket. Impossible to speak to an agent in customer service.

Let's just forget about the tons of extra fees that Ticketmaster charges and talk about the fact they have no customer service. Once they have your money you better hope your concert goes as planned or you are just out of luck. My experience is a concert was canceled and rescheduled down the road. I couldn't make the rescheduled event so I went to get a refund and went through the steps then got an email saying it was too late to cancel but I can sell the tickets. So I tried that and my tickets cannot be sold for some untold reason. The untold reason is there is no customer service, no phone number, no way to talk to a human. This way they just screw you and go on. So do yourself a favor and watch Concerts on TV drinking cheap beers at home. Ticketmaster is a rip off factory.

I purchased a parking add on for a family event in Nashville. On the ticket purchase it said Pinnacle Parking and gave the address to Bridgestone Arena. When I showed up 40 minutes early, the security guard told me to view the ticket details because Bridgestone parking is not called Pinnacle parking. I sat in traffic 30 minutes driving my 3year old through the drunk Broadway with a bunch of ** mommas bouncing their butts on party buses. The parking was a mile away so I gave up and parked in the parking garage across the street from Bridgestone Arena at $10 less than what I paid. We got in the doors and were in our seats 5 minutes late.

Folks, please don't do business with these con artists as that is what they are! They do not honor their word even if it is written in email. They will never refund you anything they owe you. You cant even speak with them over the phone. They will email you (maybe) a week or so later to give you the same spiel. They asked me to buy a second set of tickets for the same event because I wanted to change the date. They stated they would refund me the original as long as I send them the order # of the replacement I made. Yeah right! Now I have $1,000 of Mickey Mouse tickets. Terrible company!!

My first time wanting to see Jeff Dunham. I purchased my tickets 4 months in advance to see them get canceled due to Covid. The show was rescheduled several times them (Ticketmaster) stating that the tickets were still good. That is a total lie! My account now has no tickets in them and we have tried several times to know avail to reach them either by fan email or phone. They have made it impossible to get your money back or get the original tickets for the show. So now we're out $250.00. We will never ever go online for tickets ever again. The rating system is also terrible. They should get minus stars.

They have hidden service fees that you can avoid by buying tickets for events directly from official websites of the events. The response process to questions is too slow. I bought ticket to the circus and it was canceled two times and the refund I got was delayed by one week. They promise to refund within 30 days but it was 40 days.

We have to take this company down, they absolutely are the worst!! You can’t get a hold of anyone if you have an issue. They are absolutely the WORST!!! Stay away from these type companies. I had an issue with my tickets and ended up losing them because I couldn’t get anyone to get back with me before the event started. If you call, there is no way to get a representative and if you email, they won’t respond. They SUCK!!!!

My daughter purchased tickets to a concert and paid 175.00 for the tickets. Nothing was mentioned about needing to have the jab when she bought the tickets. At the last day, they suddenly decided everyone needed to the jab to get into the concert. She tried getting her money back and nope wasn't giving it back. Never again will we buy tickets there.

** UI and ticket booking experience. DO NOT USE. The Website says my gift card is not transferrable. Also while booking they do not ask you the receiver's address and name. We usually buy gift card for others right? The CEO should look into the UI of the website, awful. Before buying the ticket, they don't say which tickets are transferable and which ones are not. The gift card is non-refundable. Total SCAM website.

This is by far the best place to get tickets to any event that you may want to attend. They have alerts so you don’t miss out on any shows or deals that interest you. They help you find the seats that are best for you and your price range which is always a great feature.

Hard to contact them. Very unfriendly agents. They have hung up on me twice. I booked 7 reservations for the Rockettes in NY. Only 5 show up on the reservation. You can’t talk to anyone. I have emailed twice. Still no response. I will avoid them in the future due to such terrible customer service.

I pd $1200 for 2 tickets. $400 of that was for bogus fees. I wasnt able to go to concert. Sold the tickets on Ticketmaster for half the price of what I paid and never got the money. I have been trying to get a hold of someone for Ticketmaster for 3 weeks. No email returns and when you call you're on hold. Don't waste your money buying from these scammers.

I sold my tickets on Ticketmaster and they never gave me my money. I called over a dozen times, sent numerous emails and spent hours on hold. No one could ever help me. They tried to pass it off and say a supervisor would call me back within 24 hours but no one ever did. They would not transfer me to a supervisor. This company is a total joke and scam and you should NOT EVER use them or their co-company, Live Nation. I will be getting my legal advisor involved and I will write reviews everywhere warning people NOT to use them.

We purchased tickets to the .38 Special Concert to be at IP Casino in Biloxi, MS in October, 2021. The concert was postponed. We requested and were approved a refund....that was on JUNE 13, 2021. We can't get an answer from anyone when we'll see our money. Ticketmaster is useless. They say when the concert organizer releases the money refunds will be issued but they have no idea when that will be. They refuse to give any information about the organizer, preventing me from contacting them. I've even contacted IP Casino. They reached out to Ticketmaster and got the same crappy line. TICKETMASTER INDEEDS SUCKS!!!!

In October of 2019 I purchased 2 tickets through Ticketmaster to the Kenny Chesney concert in Inglewood, CA for my sister in law. I paid $326.70 for these tickets. The concert was cancelled due to Covid. Starting in February, I started requesting a refund from Ticketmaster. Every week for the last 8 months I have tried calling them, texting/chatting online, and emailing them, all to no avail. The only email I have received from them was a page where I could complete a survey. When I clicked on that, all I got was a page that said "This page isn't working!" I reached someone about two months ago on the phone and that person told me I had to purchase a Ticketmaster gift card at the store and they would load my credit onto that card. What??? I tried to explain that I just wanted a refund, because my sister in law was tired of waiting, but was told that is all they can do.

I bought 4 tickets before the Delta variant become very real. We decided it was better to not attend an inside full-house event full of singing and boisterous attendees, so I went online to sell my tickets. Turns out that either the Eagles or the show promoter decided that tickets were non - transferable or saleable. What a crappy way to treat customers... No doubt there was a market for my tickets and I got stuck with $1,000+ of tickets I couldn't sell! There was NO notice to that effect when I bought them!

Tickets would not download and no one could be contacted for help. This was more than a horrible experience! I not only will NEVER use them again, but will NEVER recommend them. Now I fear I am out the money I spent, due to zero contact with them. I would have gave them ZERO stars if I could have!

A venue change was made requiring a health check/vac card proof. This was not the how the original venue was set up (thus creating a change in venue). We do not believe in the new ** regime nor would we have purchased these tickets if it had originally been posted as such. As my original request for a refund was declined stating that there was no cancelation or venue change, we will also be foregoing any future concerts using Ticketmaster as well as passing it on to all our fellow concert goers that this happened to us and to go elsewhere for their concert needs.

Three days ago, I bought 4 tickets for the Rolling Stones concert in LA on October 17th. Total cost = $2100 which includes a $400 service charge for the 4 tickets, or $100 service charge per ticket—but that’s only my secondary complaint! After purchase, tickets arrive via text and suddenly, there is a notice that we spent $2100 for an OBSTRUCTED VIEW! WTF? Are you kidding me??? Talk about bait & switch! Talk about fraud & misrepresentation!!

Bought one ticket for $300 and they charged me for 2 tickets. So unfair since they don’t credit money back and the ticket is thru a third party with bad customer service. I’m sure Ticketmaster does not care or read this review but consumers need to be aware. So disappointed!!!

I bought tickets for a comedy show in Boston. I got the tickets, and they said 2020 so I assume that it had been canceled before. It's coming up this Saturday night, and I noticed that now they have 2 shows 7:00 and9:00. I've tried to call many times to see which show my tickets were for but you can't reach anybody on the phone. (I wasn't being impatient, they tell you that you will not talk to a person).

We live in a world of ** apps, and ZERO customer service. Tried to buy resale tickets and a window pops up, sorry can not finish your sale. Try on another device. Tried on 2 different smart phones and 2 different laptops. Nothing. And no way of getting hold of a person to help. Guess they don't want our money.

Absolutely the worst customer service I ever used. I mostly buy VIP tickets so I normally spend $500+ on tickets. For such large amounts the customer service is absolutely the worst. They charged me for mailing my tickets and never arrived. They haven't given me an answer in weeks. When I do interact is always someone different.

Ticketmaster never sent a email with the link to download my tickets for the Miami Hurricanes vs Alabama Crimson Tide Game scheduled for Saturday, Sept 4, 2021 (today) at the Mercedes-Benz Stadium in Atlanta. Customer support was to open at 9am ET. But, all I receive is a message that they are currently closed. Twitter is lit up! Everyone should contact the GA Atty General's office.

This is unacceptable. I have now spoken with TicketMaster; whom I believe I was purchasing the events tickets from. The event was literally cancelled within a day of me purchasing my tickets. As I stated, I went to a Ticketmaster site to purchase my tickets. Then after the event was cancelled I receive an email from a third party company called Tickets on Sale. Receiving an email from your company stating that I am being giving a credit for a cancelled event and not given the option to receive a refund is unacceptable. I have no interest in a credit from Ticket on Sale (third party contractor).

I bought very expensive tickets to John Legend Concert. Concert was postponed twice due to Covid then cancelled at my venue. I was notified by email and told I would get a refund. That was 4 months ago. I have left numerous email messages since that is the only way they will allow you to try and contact them. No response. No refund. I have used Ticketmaster for decades and thought they were reputable. They are not. They have turned into a scam! Do not use Ticketmaster. You will regret it if you have any issues with the tickets.

My session expired while buying tickets for tennis to the US Open. Consequently, immediately afterward the website returned me back to my ticket purchase offering me the same tickets as a resale with an added premium of $60 for the pair. In my mind that is criminal and unethical. I lost the seats because I refused the premium.

Bonnaroo, a music fest in Tennessee, uses Ticketmaster for selling their tickets and it is by far the worst website I have ever used. Unless you're ONLY buying a ticket and don't need to resell/cancel/change/anything else Ticketmaster makes the experience IMPOSSIBLE. Their call centers are CLOSED, I haven't been able to get a single helpful email and after one reply from their 'customer service', they stopped responding to me altogether. I was completely unable to access my Bonnaroo resell ticket listing and there is absolutely no information provided on any website. Worst experience ever, StubHub is SIGNIFICANTLY more responsive and helpful.

One star is too much for this experience. I purchased tickets for the Eagles in June as soon as they went on sale and spent 299 per ticket. We were told by Ticketmaster via email two weeks ago masks would be required. Then, on Friday, not 10 days before the event, I received an email stating that full vaccinations were required at least 14 days before the event. My son and daughter are not fully vaccinated because it's not mandatory, and now it's too late for them to get fully vaccinated. They will have to take off work to get a Covid-19 test the day before the concert because I've been told all sales are final. We either don't go and lose a 1000 dollars, or jump through hoops at the last minute. How is it right to do this right before an event, with no time to sell tickets or even get a vaccine?!

Falling in line with communism, Ticketmaster has decided only vaccinated people are allowed to view their shows. Well, you will face the consequences now. There are more than us than you. We will shut your nonsense down and will not tolerate this bogus totalitarian ruling. Shame on you! Your business will fail as you have forced the hand of many and will now be boycotted by the masses. Enjoy your communism you dirtbags! I suggest you listen up or face the downfall of your pathetic company. We will not comply to your regulations and we know the next steps in tearing you down to nothing! Keep this nonsense up and you will go broke! We will have justice and you are a mockery of justice! Utterly disgusting! We will watch you fall. We will watch you fail. And we will not give you any money from this day forward. The time for being kind has passed. You dug your grave, not sit in it and rot!

I refuse to share my private health records. PROOF of vaccine was not required when I bought the tickets but now it is. They will not refund my tickets! I will not be bullied into submission! I will NOT share my health record!

This company is a one big scam! I bought my ticket for show then vaccination requirements changed and I was not able to go because was not vaccinated, a week before they sent out an email that anyone for that reason can receive a refund, I emailed 5 times, they replied to me only on the day of event, saying that unfortunately all sales was final! **? Did not you just sent an email about refund? Big scam, lying to people, believe me the money your company receive this way will not make you happy.

I bought my dad tickets to an Eagles concert and transferred them to him. He still hasn't received them three weeks later. I've written in twice. Contacted them through Twitter and Facebook and have still received zero responses.

All of my purchased tickets used to show up under “my account” in the Ticketmaster’s app. Now, since all shows were rescheduled none of them are showing up, I have no ticket information other than the original purchase confirmation email - which they are disregarding. I’ve been trying to correct this problem for over a year to no avail. Countless emails have gone back and forth and none of my tickets show up on my account. I have sent all my confirmation numbers, payment info, etc. and still nothing.

I had to sell my ticket bought on Ticketmaster, and never received any compensation. They sell your tickets, but never pay you. I highly recommend not to buy or resale any ticket on Ticketmaster. THEY KEEP THE MONEY.

I bought tickets through Ticketmaster. They refused to refund my money when the event was changed. Then I resold them through Ticketmaster. Ticketmaster told me they resold my tickets and never paid me. There is no way to contact them either. They profited twice off my tickets.

I bought tickets to Backstreet Boys a few months ago. Over $300 for 2 tickets. They rescheduled and Ticketmaster never informed me. So here we are a few days before the show and I find out. I reach out to customer service for a refund and they tell me no. They rescheduled for a year later! I will never use this service again. Phone is disconnected, customer service won't reply back to my emails and now I'm pretty sure they resold my tickets and did not pay me! You guys suck! NEVER AGAIN!! GARBAGE!!

I had purchased 4 tickets at the Statefarm Arena, Atlanta. I had to sell 2 tickets since my wife and son had to drop last time due to health reasons and therefore I listed those tickets on TicketMaster the afternoon of the game. When we went to the stadium we saw the 2 seats next to ours was occupied, when I contacted TicketMaster they mentioned that the ticket listing was expired and they had not sold the tickets. The game was a basketball playoff game and the stadium was packed. There was no way anyone could have occupied or come to the stadium without a valid ticket purchase. Ticketmaster follows unethical business practices and cheat many. I am surprised that many have complained but still they are in business and get exclusive rights to sell tickets for concerts, games, etc. I never would like to deal with this horrible unethical company.

I sold my tickets through Ticketmaster exchange over 2 weeks ago and have not got paid yet. Their customer service phone service is shutdown and they do not return their customer service emails. Never again.

I accidentally bought tickets to the wrong date and they will not get back to me through email and their live chat doesn't work. If they don't get back to me I'm going to be out 99 dollars for no reason. All I want to do is exchange the tickets for the correct date. It's been almost a week and everything is automated and you cannot talk to a real person. Don't make the same mistake I did.

Tried to purchase tickets for The U.S. Open Tennis Tournament. Cannot buy tickets for this event, because I do not have access to a smartphone. Ticketmaster will not print tickets. Furthermore, the United States Tennis Association will not open their box offices. Therefore, I cannot attend this event.

No customer support and there is no one to talk to directly to resolve the issues. I made a mistake & purchased tickets to an event on the wrong date, which IF someone would have answered either chat or call, we could have transferred to the correct date but they would not even answer email till 2 weeks PAST the date then said it already occurred so there was nothing they could do. They use COVID to not provide support. Wasn't aware one can transmit COVID over the phone. This company only cares about themselves, will not purchase from again.

Do not understand why anyone would buy tickets through this company. Have had numerous issues. But basically there is no customer support. Their FAQs are not accurate across all venues and there is no one to talk to directly to resolve the issues. They continue to sell tickets but they use COVID as a way to not provide sufficient support. Wasn't aware one can transmit COVID over the phone. They only offer resolution by email but the people answering really can't help. VERY frustrated.

I made a mistake & purchased tickets to a event in the wrong city worth $600. I tried everything but couldn’t get a real person on phone to fix mistake. So I lost my money & I’m pissed. My son was very upset. Their customer service is a joke.

The fees Ticketmaster charges are price gouging. When and if you need to resell a ticket it can only be through the Ticketmaster site. They won’t give you a paper ticket. So many times you will take a loss on the ticket. But Ticketmaster doesn’t take a loss. They charge the buyer a massive fee. These game 5 tickets started selling below face value. Not to mention when I tried to buy floor seats at 10 am when. The Queue opened there were no tickets available. But magically the day before the game standard tickets were back on sale for less than the original face value.

This is ridiculous. How the hell is this company allowed to stay afloat> Has anyone seen their FEES? $100 per ticket? On top of this, there is not one agent answering any phones. They are making ** loads of money and not taking calls. There seriously should be a massive lawsuit against them. Somebody has to do something.

No stars if I could. I attempted to purchase concert tickets. I received message "issue on our end not yours." It reroute for another attempt at purchase. I first check my account and made sure purchase was not pending. I went back to Website and made purchase of concert tickets. I received two email confirmation of two separate transactions. I now have four tickets. Ticketmaster said issue would be escalated. I tried to contact customer service and kept being asked to wait.

I was contacted by a representative at Ticketmaster on Thursday informing me that they were refunding my money for the three transactions for which I received the error message. This was the right thing to do and I'm grateful for their decision. I encourage anyone who receives an error message when attempting to purchase tickets to wait before re-attempting, potentially saving yourself some time and angst.

Paid for my 2020 NFL STM season in early 2020. My $5000 was 'held' (no info on that provided). Now, for 2021 money from tickets that are sold by me via TM, will be 'held' until after the game is played, so maybe after the last game of the year months and months down the road! They take no risk, keep all the money, no guarantees, and my thousands float in TM's or Chief's pockets for 2 YEARS. Big tech, big business vs little human. It's the best!

Bought tickets for a Vegas concert on the 10th of July, 2021. Purchased them on April 30th, no tickets in the mail yet. Website says tickets are shipped 10-14 days after purchase date and you will get them no later than 3 weeks prior to the event. Just spoke to a representative at Ticketmaster and she told me they were shipped on June 15th which is way later than 10-14 days after I purchased them and that they would arrive to me no later than July 6th... What??!! (4 days before the actual concert)

I had tickets to Taylor Swift. They refunded me $615 when the show was cancelled. Three months later, they used my debit card info and took the $615 out of my account for a concert that never happened. Bank of America said they believe TM because they sent them a letter. This is horrific. I am closing my BOA account after 30 years, and I am furious with TM: No phone number, No email... :( Any advice?? HELP!

I have been trying to buy Bouncing Souls ticket for a show in September and you only get so far in the website and it gives you an error. There is NO phone number for Ticketmaster. Unfortunately, they are only selling these tickets for Bouncing Souls at the Stone Pony. They are a horrible company to deal with and this has been a very frustrating experience. I will NEVER buy tickets from ticket master, I would rather walk across hot coals before dealing with them again. STAY AWAY!

I tried to update my email. Ticketmaster didn’t update but they deleted my old email which locked me out of my account and tickets I have purchased! Cannot chat with them because I cannot get into my account. Cannot call them because they have no phone customer service. I email and have responded 3 times with the information they asked for and nothing is done to fix my account. So as it stands I’m out my tickets as well as a lot of my time spent on emails and trying to contact this absolutely awful company! They are the WORST I have ever dealt with and I’m telling everyone I know to avoid them at all costs!

Very frustrated with Ticketmaster. I have an account with them and have purchased many concert tickets through them!! I was helping my dad surprise my mom. He found out that Alabama was playing in Florence, South Carolina and wanted to surprise her. He asked me to purchase the tickets. I went to do and have used this site many times, as I finished purchasing I realized I had purchased the wrong tickets. 100% my fault, however, I was looking at the Florence floor plan so I am a little bit confused on how this happened. I then went and purchased the actual tickets that I needed because they were for the night of... I then went on to try and figure out if I could get a refund and was denied.... Fine.. they told me I could sell them on their site.

I had mistakenly purchased tickets for the wrong date for the Belmont Stakes. Minutes later after purchasing the tickets, I requested a refund. I clearly stated that the tickets were purchased in error. I never heard back from Ticketmaster and never got a refund. I lost my money. I am closing my account with them and would never purchase tickets from them ever again.

Ask you if you want to protect your ticket. If you say yes the cost does not change. In fact it never changes until after you have paid and purchased the tickets. At the very bottom of the confirmation email they inconspicuously let you know you'll be charged extra through the insurance company.

I purchased tickets in October of 2019 for a concert in March 2020. At the time of purchase, their policy was to offer refunds for rescheduled or canceled shows. When March 2020 arrived, covid was in full effect and the concert was rescheduled for Nov 2020. I called for a refund and was told by the agent it was approved but can take up to 30 days. After the 30 days had past, still no refund. The first agent told me the show had not been canceled and it was my own fault I missed it. I asked for a supervisor who informed me the show had indeed been rescheduled, but she went on to essentially tell me that I was an idiot for thinking I could get a refund (even after the original agent a month earlier told me that) because their policy was only to refund cancelled events.

I was in the queue to purchase Garth Brooks tickets for an hour. When I was getting to the end of the queue and be directed to select my seats the website kicked me out of place and started me in the queue all over again. Of course by that time tickets were sold out.

I ordered tickets through Ticketmaster for baseball games (Seattle Mariners) and I accidentally ordered two tickets to the same game twice and I immediately emailed them with my order number asking for a refund for the order. The response I got back was that "they didn't see that order" and played dumb with me like they didn't know what I was talking about. I tried using their "Chat" service since their customer service via phone is down because of Covid-19 and the lady in the chat did the same thing and acted like she couldn't see which order I was referring to even though when I log in I can see the orders plain as day. I gave up with them and hopefully I can find someone I know to buy the tickets off me otherwise I'm out a hundred bucks. WORST CUSTOMER SERVICE EVER. They play dumb, and play little games to avoid having to reimburse you at all costs.

I bought tickets to a baseball game for me and wife anniversary and was told We not allowed in cause we not vaccinated for the COVID. Email Ticketmaster for two weeks, just for them to say, "Sorry we can’t help!???"

Long story short, I had fraudulent charges from Ticketmaster. Using the chat, a rep said to contact my bank, change my password, and then ended the chat. Nothing else. I'm out my money, my card, & investigating ID theft. Thanks for nothing Ticketmaster. Be aware!!

Attempting to purchase tickets through Ticketmaster is the worst experience I have had in a very long time. I have tried using 2 different browsers, clearing cache, etc, 3 different payment methods, and tried ordering using their app on my phone. EVERY single attempt gives the exact same failure message (U103). Any and every attempt to find a way to contact them is a joke. The toll free number that pops up with the failed purchase attempt leaves you in "your call is very important" Hell for over 30 minutes. Their FAQ points out where to find 'contact us' information on their web pages that are non-existent. I can't even say it is the worst ticket purchasing experience in my life because I have yet to complete a ticket purchase.

I purchased tickets more than a year ago for a concert that has been postponed only to find out that I’m not entitled to a refund because of a Time frame they put on a refund that I was never contacted about. Can not talk to anybody because they don’t allow that to happen because obviously they are there to take your money and keep it if you don’t stay on top of them. Obviously they don’t watch the news. There is a pandemic happening and they are out to take as much money as they can without making any refund to support their company to make sure they stay in business to take more people’s money heck of a way to run a company. But from the reviews it’s not just me!!!

I can't imagine designing a more user unfriendly way to buy tickets. I have paid for tickets and am trying to take delivery and Ticketmaster wants me to reset my password before accepting the tickets. It then continues to loop on the reset code and the login page saying the code is invalid. I cannot understand why this company is still in business. They must pay bribes to these teams.

Over a year and still have not received my refund for a concert that was canceled. Horrible public relations. Talked to numerous people who were not fluent in English language. They all “ACTED” like they had no idea what I was talking about. Almost like they wanted to aggravate you on purpose so you would forget about it. HORRIBLE CUSTOMER SERVICE! STAY AWAY!!!!

I was trying to buy tickets to a concert and the system was messing up. It never showed that the tickets went through. When I hit the cancel button it asked me if I wanted to release the tickets. I hit yes and then it took me back to the main screen. I then purchased 3 tickets thinking the first order didn't go through. When I checked my bank account it shows that I have been charged for both orders. When I asked for a refund they couldn't help me even though their system is the one that messed up. Wouldn't recommend.

I ordered tickets to a show that was cancelled and was never told of when or if refunds would be available, after calling customer service whose phone number was disconnected and I was referred to a chat/email where I received a automated response that my window for a refund had ended even though I was never told that I could get one or when or how. These people are thieves!

Horrible, horrible experience all around!! I purchased the tickets with them in February, then the concert has been delayed for a year, so I requested a refund. After three months I haven't seen my money yet, going back and forth with them. Every time I have a new person to contact me and every time they have a new story to tell me. Never again!!

#Boycottticketmaster. They want to invade your privacy by obtaining your health information. Their fees are outrageous. Looking forward to another company to kick them out and this company going bankrupt.

UPDATED 04/22/2021: I bought two tickets to attend a concert in 2020 and it was postponed due to Covid. It's been almost a year, the concert still postponed and TicketMaster refuse to refund my money. They said the refund window is over but there was never a window to request refund. I tried to get a refund by April 2020 (concert was supposed to be in June 2020) because I already knew with Covid everything was closed and they refuse to refund me. It's a shame.

I purchased ticket for concert that got canceled due to pandemic. Was told I would get refund on used credit card in 30 days. 60 days later no refund. Emailed to ask what’s up and received email stating I would see refund on next credit card billing. Two credit card billings later, still no refund. No one to talk to. Website says you need to go into your account and click contact in bottom right-hand corner. There is no contact there to click. So I emailed fan base and they just tell me I have to go into my account and click on contact in bottom right-hand corner. I told them there is nothing there or anywhere on my account. They just repeated themselves. With no contact there is no means to email, chat, or call. Bottom line, I got ripped off $77.58. Beware! This pandemic gives them free reins to rip people off with nowhere to go!

Trevor Noah show was rescheduled from April to September. Due to the current circumstances, we are unable to attend to the show and so we have asked for a refund. After several emails during the past few months, we had no response until a month ago that the customer service said they are looking into it... No more responses after that... I cancelled many other events this summer and had no problem with the service... We are extremely disappointed! I would never ever choose them again to book tickets!

Concert scheduled 2020 was postponed to 2021. I had purchased 6 tickets for a total of $895. Refunds were offered so I requested one 6/15/20. Per their reps, I was supposed to be refunded by 7/15. As of 7/15 and again today 7/22, still no refund despite multiple calls. Inconsistent answers by reps. Told now that they are unable to process refunds quickly due to lack of manpower. This is a scam. They have multiple complaints on BBB as well. Will never use Ticketmaster again.

Purchased ticket to event My Songs - Sting at Caesars Palace on event for Aug 26, 2020. When checking the status on the ticket, I found that it was rescheduled for May 12, 2021. After contacting them, they said I miss the windows for the refund. They said they sent out an email. I have verified with my mail exchange and search my email account and not email was received. Ticketmaster Fan Support could not resend or verified when the email was sent. Just that it showed in their system that it was sent. On the second call to them, trying to get this resolved or possible change dates, since I was unable to attend the rescheduled date.

It's been 3 months since my concert was postponed. Nothing has changed and still not able to get my money back. Contacted customer service and they wouldn't help at all. They said I had to continue to wait until one day someone might reschedule the event, even though I still can't go.

Poor customer service and refund process. Event was canceled out have no updates. For the event cancel an agent during a chat inquiry stated that I will see my refund on 7/4/2020 Still no updates. Ticket holders paid Ticketmaster directly so if we qualify for refunds they should be processed promptly and not be told that they will not give us the money back because the organizer did not give them the money back and at least have the courtesy to offer discounts on future purchases or whatever else given that you are holding our money now. I do understand that this are difficult times, however I have been waiting patiently for a resolve on over $500.

Bought tickets for Shania Twain and they rescheduled the show for next year in Vegas. They changed their policy saying if you can't go I can resell the tickets. I am not a ticket seller but they will not refund my money.

Concert cancelled due to covid flu and refund request email sent which I promptly responded to and requested; then telephonically followed up on. I was told to wait and watch for the refund. When the refund didn't come through I contacted Ticketmaster who told me they didn't find my request for a refund and it was passed the expiration date, therefore I would not receive a refund. What a scam!

Ticketmaster will not refund to the original method of payment...even though it was in their terms when buying the ticket. They will give you a voucher when an event is canceled, which is pretty worthless in my situation.

It has been 6 weeks I filled in online forms (4) asking a simple question is Cirque du Soleil: KURIOS – Cabinet des curiosités Under The Grand Chapiteau (Perth), Claremont WA, still happening on the 25 July. I only required a yes or no. I never received any replies. However it took Cirque du Soleil Belgium 24 hours to reply. When eventually Australia did acknowledge my question, There were no apologies and they refused to answer asking for card 4 digit numbers, proof of purchase, etc. I reiterated that I was only after a yes/no answer. All I got was a generic message over and over. Their phone lines remains unattended in spite of Business as usual now that a Phase 3 of the COVID-19 is in place. I have very rarely met such terrible customer service.

In December 2019 I purchased two tickets for an Eagles Concert scheduled for August 2020 in London. Shortly after this I discovered I would be unable to attend on the given date. I relisted the tickets for onward sale on the Ticketmaster website. Shortly afterwards they informed me that the tickets had been re sold and I would be refunded/paid after the concert. Subsequently the concert was cancelled due to Covid-19 and rescheduled for August 2021. I asked for a refund. This was refused and I was told I would have to wait 15 months until after the new date, August 2021 for my refund. So now Ticketmaster has been paid twice for the same two tickets and wants to keep my money for 15 months. In an email I was told "Caring for the safety and well-being of our fans has been and always will be Ticketmaster's most important priority, especially during challenging times like these" ( ie Covid-19 ) I might be forgiven for taking that as an offensive insult? STEER CLEAR OF TICKETMASTER.

My event was “postponed” at the beginning of the pandemic. Finally received an email about the new date. Tried to contact Ticketmaster by chat feature and phone. Chat was always cut off and no person ever answered the phone. Was always told by recording to go to the website. I was requesting a refund and finally decided to contact them by email and I was informed that I missed the apparent “window” for refund, I replied that I was never informed of a window and was basically told “too bad”. Also, is it bad form that they always sign it “a fellow fan”? Strange customer service. Ticketmaster has not shown integrity during this pandemic. Their reputation will never recover.

Purchased tickets to a NHL game In Vancouver (I’m not from there). I purchased the tickets through NHL ticket exchange. When the NHL season was finally cancelled was told the original owner of the tickets would get the refund, instead of me. So that person got the money I gave them and the money from Ticketmaster. Asked for my money or for Ticketmaster to contact the the person with the original ticket, and was told that the “client “ did authorize Ticketmaster to give me my money nor would Ticketmaster give me what I paid for the tickets. Can’t believe that’s how Ticketmaster treats their customers and can’t believe there are people who are so selfish out there. I will never use Ticketmaster or NHL ticket exchange again, especially if I’m getting tickets from for an event in British Columbia.

My daughter and I purchased tickets to see Riverdance for March 12, Radio City. Prior to the performance, late that afternoon, Governor Cuomo made an announcement that effective immediately, Broadway was "dark." Exceptions to this rule were not articulated. MSG and all sporting events were included. Radio City is owned/affiliated by same. We called Radio City, Ticketmaster, MSG and couldn't get through to anyone. To make matters worse, Ticketmaster was still offering sporting event (NHL) tickets after Cuomo's announcement. In short, the left hand did not know what the right hand was doing. Two thirds of the audience did not show up on the 12th. Who in their right mind would think any entity would override or be the exception to a Government edict during the worst catastrophe. Ticketmaster will do nothing for us.

Event cancelled due to Covid and was sent an email being refunded money and now a month later get another email stating only giving credit due to covid. Are you kidding? That's why I should get a refund. I don’t want your credit. And your email live chat and phone service all suck. No one responses to any of it. Don’t use them.

The process with getting refund due to covid19 has been absolutely ridiculous. The show in question has been rescheduled to 2021. I have no clue what I will be doing or have to do then. I have requested a refund with no update or response. They are holding people hostage and some people need their money back. Their policy and insurance process is fraudulent and unfair.

Spent over 2 hours trying to get refund on a postponed Eagles concert. Got an email saying that I could. Click here... no button or link for refund. Chat agent... nope. Timeout.... Chat Agent: "Hi let me check..." wait 15 min... she dumps the chat... New Chat Agent Irving ** full on LIES that he has processed my refund. "Can I get an email confirmation or a reference number...." "NO." "Really?" "NO." "How long for the refund?" "30 days..." disconnects.

I purchased tickets to Jacob Collier on April 21. This company has made it virtually impossible to get a refund. We can’t even get anyone on the phone or send an email. I will not engage with them again. If I can get direct tickets from a venue I will move forward. When an organization behaves like this I’m gone. If there is a class action lawsuit taking place, I’m in. **

This has been the worst experience...in my military break I purchased tickets to go see LA Lakers play in Charlotte, NC...they refuse to refund the 3rd party I used to pay for the tickets. However, I still have to pay for services that I didn't receive and event that I didn't attend. No one wants to go thru the headache of a resale or waiting to they decide to play again. Sorry, the military and no one else jobs works according to their postponed schedules. I chose this event. It was convenient and had took time off for it.

I wanted a refund for my postponed concert tickets and they flatly refused. It's postponed due to covid-19 with no possible new date announcements for another 3 months. The concerts may not even happen this year. They said I agreed to their terms when I bought the tickets. I asked where in the terms it mentions PANDEMIC. The tier-2 customer service agent said she had given me all the information she has and that she's disconnecting the call. Then she hung up on me. Lol.

I purchased tickets for a show for May 28, 2020 that was postponed. I have attempted to contact this company four times by chat and they disconnect the chat every time when I ask why they are not honoring their refund policy that was supposed to roll out on May 1. I have still yet to receive a refund or even an email confirming what their plan is to do next. The artist already confirmed she has canceled her tour.

I have been a Ticketmaster since 2008 and have been fortunate never to have had a mishap. Covid-19 has changed this also...yet Compared to those who have suffered and or died this will seem small in the scheme of life. This is a matter of follow through with Ticketmaster not complying with fan lawsuits at this time- May 1, 2020. Columbia Life Arena (Columbia, SC) is today May 1, 2020- showing the new date in October for which I am supposed to receive email notification with the opportunity to get a refund for 2 tickets. BUT- Ticketmaster App and website of which I am a member- does not show the Date as changed from June 9, 2020 to the new October 8, 2020 date.

I purchased tickets for a show in Las Vegas in January. On March 21 the show was canceled. It's next to impossible to talk with a Ticketmaster representative, when I have, they say that I just need to be patient. Their website says canceled events are automatically refunded. It also says 30 days for a refund. Six weeks is ridiculous. I don't get the option of confirming an event and waiting till I feel like it to pay them. Their operation and execution is awful. Their responsiveness to their customers is worse.

On December 7, 2019, I purchased 2 tickets to the Toronto Blue Jays Spring Training Baseball game to be held on February 26, 2020. The game was canceled due to rain. This was well before events were canceled because of the virus. The Blue Jays public address announcer informed the crowd that Ticketmaster would automatically refund the cost of the tickets. No customer action was required.

This company is extremely hard to deal with. Our event was cancelled on March 20th- we were told to wait for 30 days for refund - 40+ days after and still no refund. When called was told by representative that we are to wait and refund would be done "soon". Wouldn't let me speak to a representative. VERY POOR CUSTOMER SERVICE.

NEVER DO BUSINESS WITH THIS SITE!!!! Ticketmaster is an absolutely horrible, disgusting, unbelievably greedy company with zero conscience. I sold a ticket on their resale platform on March 10th and they are HOLDING MY MONEY! The purchaser paid them more than a month ago, yet they have refused to pay me since the concert has since been "postponed." They are holding BOTH the money I originally paid for the ticket 7 MONTHS AGO, AND the money the ticket sold for 6 WEEKS AGO (and probably the money the purchaser paid for the ticket!!!).

I bought tickets several months ago to a concert for April 2020. I also got the “insurance” just in case we couldn’t make it for some reason. I have tried to use the insurance to get a refund, but they have informed me that “pandemics” are not covered by them. They told me to try to have TicketMaster refund me. I contacted TicketMaster and explained to them that the date the concert was changed to would not work for me as I am military and will no longer be living here for the new concert date. I have been unable to get any response from TicketMaster or refund. What a horrible experience. I hope people realize what a terrible company this is, not giving people their money back when so much is unknown currently.

I purchased tickets to an event at the Rialto Square theater for an April 2019 Friday night performance. (Rain-Beatles Tribute Band) The show was cancelled and weeks after cancellation, the Rain performance was rescheduled for April 2021. Over one (1) year later and on a Thursday. I have called Ticketmaster dozens of times and nobody picks up the phone, (you cant speak to a human) even when you wait and wait, their phone software hangs up on you. I have tried the "Chat" function and its disabled. I have been held captive in one endless "loop" on the phone and online.

I bought a ticket which was sold to another buyer for face value prior to the event being postponed. They sent me an email saying my funds would be deposited but after never receiving the money and calling 5 times, they eventually admitted they were holding my payment until a new date was announced. The artist offered to refund anyone that asked but since I no longer have the ticket, they could not pay me. Ticketmaster also refused to credit the buyer and give me my ticket back so now I am stuck with no ticket and no payment for the sold ticket. As another buyer stated, they changed the language on the seller's detail after the pandemic caused all the events to cancel.

Purchased expensive concert ticket for Vegas event that has been cancelled. Calling it “postponed” to uncertain date, to avoid refunding. Also changed language in “terms & conditions” after purchase was made.

I purchased 2 basketball tickets and it’s saying being it was postponed that I do not get credit or a refund at the moment. With everything going on with Covid-19 you would think they would want to refund but instead I feel this company is not trying to help. Will never use again .. My first and last time purchase.

I purchase tickets to two concerts that were scheduled 30 days apart. Both concerts were canceled at least 2 months before the event. It took me 1 month to receive the refund for one of the concerts and I have not received the refund for the second one and it is going on two months since the cancellation. When I call, I get the around with the agent saying it is still processing. Since they are taking request for concert tickets, Ticketmaster can spend that time processing people’s refunds. I hate that this is one of the few agencies one can buy tickets from, because otherwise I would never buy tickets from them again. In the future, I am going to try my best to not buy from them.

I had bought tickets to see Celtic Woman in Oct 2019, but the concert was postponed until 2021. I ask for a full refund and they are telling me since the concert was postponed due to the Coronavirus with the new date, I can't have a refund. What gives Ticketmaster or the event organizer the right to dictate to me when I can go to this concert. I will never order from ticketmaster again nor my husband's favorite group Celtic Woman never again. Shame on you. What sense in buying the insurance for the tickets also if it does nothing for you. Doesn't help at all.

Normally I buy tickets through Ticketmaster. It is relatively easy and carefree. But when I needed a refund, there suddenly has been a huge run-around. After 2 weeks of trying, I finally was able to get on a live chat and in the middle of the chat, a window popped up that "chat was not available at this time". I was not able to photoshop it, and besides there is no place to send it anyways, their website does not provide an email....merely an address to "MAIL" your comments to.

Purchased tickets months ago (Dec 2019) for Brantley Gilbert tickets for March 28,2020 and of course due to pandemic the concert was postponed to unknown date. They are refusing to refund me and telling me to hold on to my tickets for a later date. That doesn’t work for me since I will be moving out of state (Nevada) at the end of April. I tried to chat with Ticketmaster master and they end the chat just saying no refunds. I would love to know why Ticketmaster master feels like it’s okay to treat customers in this manner with everything that is currently going on in the world. I didn’t cancel/postponed the concert so why is it being taken out on me the customer. Everywhere you look people, businesses and even governors are making an exceptions for people right now but Ticketmaster feels like they don’t have too!

My concert was canceled and moved many months away (6). The original concert was on a Saturday night March 14. Now this rescheduled one is on a Thursday night September 10. We are from out of town and came down to see it and you never texted or called or emailed before it was supposed to happen to tell us that it is canceled. We will not be able to drive back down in September 6 months from when the concert is supposed to take place and in the middle of a work week on a Thursday. Please refund me all my money and fees. Thanks And if you say I need to resale my tickets then I totally lose the cost of the extra fee you always add on which equaled 71.25$. That’s a lot of money to lose. And then if I did sell them you would charge the new buy the same amount and you would be double dipping on the fees which I would think should or would be illegal.

First - Avoid reading all the 3,4 & 5 Star reviews - Rubbish & BS! Ticketmaster will do and say anything to avoid refunding your money for most events especially now with COVID-19. They will postpone the event sometimes for almost a year. Be very cautious or avoid purchasing any tickets at this time. I purchased 4 tickets for Andre Rieu to take my wife and 83 year old mother and father to on 3/17/20. They made special plans to visit Phoenix (from NY) that week. A week prior to the concert it was POSTPONED with no rescheduled date (TBD) as the event was cancelled (COVID-19) understandably.

Spent £100 on tickets for an event on 26 June 2020, which was just canceled due to the pandemic and rescheduled to FEBRUARY 2021. We can no longer attend on the new date and due to their policy we can not get a refund for the tickets, but instead this scammy company says to sell them on a marketplace so they don't lose a dime. That would be fine if the rules didn't state that you get your money AFTER THE SHOW, which in our case is now in Feb. What if the tickets don't sell? Even if they do sell we won't get the money for ELEVEN MONTHS. Absolute rubbish business model especially dealing with events effected due to the pandemic; we'll never give them a cent again and will be telling everyone we know to do the same.

We are not frequent event-goers. So, when we decided to take the family to the 2020 NCAA basketball tournament, we purchased our tickets through Ticketmaster because the website was relatively easy to use and Ticketmaster is a well known vendor. As the event was cancelled (COVID), we understood that refunds may or may not happen (it's a tough time for everyone), but were hopeful as we'd spent $900.

Ticketmaster is withholding close to $500 in funds of ours that we are owed back. We learned on the phone that they are withholding payments from hundreds of customers that are in the same position. We had purchased Pearl Jam tickets for the show at Quebec City Videotron Center when they were first released. A few weeks later, due to work reasons, we cancelled our trip to Quebec which meant that we would be unable to attend the concert so we posted the tickets for resale via my Ticketmaster account in February of 2020. Our tickets were officially sold on March 3, 2020 as my husband received an email to confirm this saying our funds would be in our bank account within 5-7 days. Our resale of the tickets had nothing to do with coronavirus as the outbreak was not happening in Canada yet, nor was the Pearl Jam tour postponed when the tickets were posted for resale in February or resold on March 3.

I recently purchased tickets for the 2020 Calgary Stampede which I'd planned to visit during an RV trip across the U.S. and Canada. But I am 79 years old (a high-risk category for the coronavirus) and have been advised not to travel by the U.S. Government. Further, the U.S.-Canadian border is presently closed to tourists. Accordingly, and sadly, I have cancelled my planned trip. Ticketmaster.ca however refuses to cancel my ticket reservations and refund my payment. They try to lay the blame on the Stampede organizers. This is unfair and inappropriate. We are dealing with an act of God. Standard policies about the event organizer don't fit this situation. It calls for forward-thinking and special exceptions in view of the current pandemic.

Why not simply CANCEL shows and REFUND back to fans during a world crisis? Those promoters/organizers that were thoughtful enough to simply CANCEL/REFUND back money are TRULY helping their fans right now!!!! SIMPLY REFUNDING or give fans FREELY the option is most needed... Nothing is more important!... FANS/and myself are ALL BEING AFFECTED by the Covid 19.... And even being laid-off from their jobs!!!

We had a trip planned to multiple cities in early April, with multiple shows, hotels and flights. We were able to cancel all of them and receive refunds. Every one is then made adjustments during covid to be compassionate, even when it wasn’t their normal policy to do so. Everyone, except Ticketmaster. In a time where people have uncertainty and fear of being laid off or being able to pay their bills, ticketmaster is sticking to their policies and loopholes to not give refunds. They’re deciding to show an event as postponed without a future date. Brutal.

Terrible company to deal with. Call to get a refund for tickets for a upcoming event in 2 weeks in Vegas. They would not refund the tickets even with purchasing the additional insurance. Because the event has neither been canceled or postponed date provided. No Refund would be issued even with the Covid-19 shutting down the venue, airlines and hotels.

I think Ticketmaster is very organized with fair pricing. Their website answers any question you could have. Customer service could use some work. They seem a bit impatient and always rushing the customer.

I think the fees are outrageous. They should be cut in half at a minimum. The site is very good at showing you seats and what the views are like from the seats. Being able to see regular seats and resale seats is also very helpful.

The site was difficult to navigate as far as choosing seats & the up-charge is ridiculous. However, Ticketmaster’s app is easy to work & despite the upcharge I usually end up here. I will purchase again.

Ticketmaster was Great! Fast and Easy! I am 66 years old and cannot afford many concerts that I was dying to see, this one was priced right! I was always told by other people that Ticketmaster was Good so I tried it and it was True!

Ticketmaster is the place I purchase my tickets online. They're up to date as soon as possible. Ticketmaster sends offers according to my likings, through email. Their prices are very reasonable. I have been on other websites and Ticketmaster makes the purchase so much more simple.

We purchased tickets to the Alabama Concert for October 2019 in January 2019. The event was first postponed because the lead singer was sick. Then on Feb 1st 2020 it was cancelled. I received an email from Ticketmaster on Feb 1st 2020 saying they had refunded our money and it would post within 7-10 business days. It is March 13th 2020. I talked with my credit card company yesterday and it has not been refunded. I can't get ahold of anyone by email. Ticketmaster is not responding to emails because of the coronavirus. I had emailed them before because I could not remember which card I used and asked for the last 4 numbers. They wrote me back, said they could not tell me and it HAD been refunded.

Ticketmaster sells tickets the most popular events but also has the highest prices and fees. They do provide a good layout of the venue so you can decide which seats you want. It’s also convenient to be be able to download the tickets to your phone.

If I can get to the venue to avoid the fees, I do. If the fees were not as expensive I would use TicketMaster all the time. They have an easy to use website and good customer service. I also trust they have valid tickets.

As a Ticketmaster subscriber for a while now, I find the per ticket, per order charges pretty far out of line for value. Customer service is good but if you’re not purchasing a large block of tickets you could actually pay almost double the face value.

My elderly mom loves Cher so I surprised her with tickets. I called Ticketmaster and explained that I needed the seats in an area that wouldn’t be difficult for mom to get to/from the ladies room if needed. Ticketmaster customer service rep was very helpful in finding me two accommodating seats. The rep actually called me back to offer an even better location (someone resold their tickets). Would most definitely recommend Ticketmaster as their customer service is fantastic!

I have had to deal with Ticketmaster and their unfair and should be illegal practices for years now. It's really unfair the way they rip off the fans year after year and nothing is being done about it.

It's the biggest monopoly in US history. Corrupted from start to the end. I am surprised no one ever sued them yet. EVERY SINGLE EVENT IS STAGED. The 10000 ticket would be sold out after the sale begins and you can see them all at their second hand website right away.

I have purchased tickets through Ticketmaster on many occasions. There was one time that the event got cancelled, and I was refunded my entire purchase price including processing fees, etc. I would recommend them, and continue to use them in the future.

I've been using Ticketmaster for years. I like how now they offer various ways to learn about upcoming shows. When you purchase tickets you can select the best available and see if there are tickets. I also like how they have the venue map so you can see which seats are still unsold. You can also resell your ticket if you are unable to attend. This may vary from venue to venue. Overall like the clear breakdown of pricing and the ability to print my tickets at home or use the app when at the show or event.

Very friendly and welcoming. Also helped us find are movie and are sets. I have buy a lot of stuff. They help me carry it to my set. When movie was over they were to say have a good night and then we went home. We had a really good time and watched a really movie.

I use to just go to Ticketmaster and purchase my tickets, until I learn from friends that seated next to me but paid less???? Now I check around. Have purchased tickets on other website and Got a better deal that is cheaper with better seats. The rule of thumb is Now to check the websites before purchasing any tickets.