Ticketmaster Reviews

In October of 2019 I purchased 2 tickets through Ticketmaster to the Kenny Chesney concert in Inglewood, CA for my sister in law. I paid $326.70 for these tickets. The concert was cancelled due to Covid. Starting in February, I started requesting a refund from Ticketmaster. Every week for the last 8 months I have tried calling them, texting/chatting online, and emailing them, all to no avail. The only email I have received from them was a page where I could complete a survey. When I clicked on that, all I got was a page that said "This page isn't working!" I reached someone about two months ago on the phone and that person told me I had to purchase a Ticketmaster gift card at the store and they would load my credit onto that card. What??? I tried to explain that I just wanted a refund, because my sister in law was tired of waiting, but was told that is all they can do.

I bought 4 tickets before the Delta variant become very real. We decided it was better to not attend an inside full-house event full of singing and boisterous attendees, so I went online to sell my tickets. Turns out that either the Eagles or the show promoter decided that tickets were non - transferable or saleable. What a crappy way to treat customers... No doubt there was a market for my tickets and I got stuck with $1,000+ of tickets I couldn't sell! There was NO notice to that effect when I bought them!

Tickets would not download and no one could be contacted for help. This was more than a horrible experience! I not only will NEVER use them again, but will NEVER recommend them. Now I fear I am out the money I spent, due to zero contact with them. I would have gave them ZERO stars if I could have!

A venue change was made requiring a health check/vac card proof. This was not the how the original venue was set up (thus creating a change in venue). We do not believe in the new ** regime nor would we have purchased these tickets if it had originally been posted as such. As my original request for a refund was declined stating that there was no cancelation or venue change, we will also be foregoing any future concerts using Ticketmaster as well as passing it on to all our fellow concert goers that this happened to us and to go elsewhere for their concert needs.

Three days ago, I bought 4 tickets for the Rolling Stones concert in LA on October 17th. Total cost = $2100 which includes a $400 service charge for the 4 tickets, or $100 service charge per ticket—but that’s only my secondary complaint! After purchase, tickets arrive via text and suddenly, there is a notice that we spent $2100 for an OBSTRUCTED VIEW! WTF? Are you kidding me??? Talk about bait & switch! Talk about fraud & misrepresentation!!

Bought one ticket for $300 and they charged me for 2 tickets. So unfair since they don’t credit money back and the ticket is thru a third party with bad customer service. I’m sure Ticketmaster does not care or read this review but consumers need to be aware. So disappointed!!!

I bought tickets for a comedy show in Boston. I got the tickets, and they said 2020 so I assume that it had been canceled before. It's coming up this Saturday night, and I noticed that now they have 2 shows 7:00 and9:00. I've tried to call many times to see which show my tickets were for but you can't reach anybody on the phone. (I wasn't being impatient, they tell you that you will not talk to a person).

We live in a world of ** apps, and ZERO customer service. Tried to buy resale tickets and a window pops up, sorry can not finish your sale. Try on another device. Tried on 2 different smart phones and 2 different laptops. Nothing. And no way of getting hold of a person to help. Guess they don't want our money.

Absolutely the worst customer service I ever used. I mostly buy VIP tickets so I normally spend $500+ on tickets. For such large amounts the customer service is absolutely the worst. They charged me for mailing my tickets and never arrived. They haven't given me an answer in weeks. When I do interact is always someone different.

Ticketmaster never sent a email with the link to download my tickets for the Miami Hurricanes vs Alabama Crimson Tide Game scheduled for Saturday, Sept 4, 2021 (today) at the Mercedes-Benz Stadium in Atlanta. Customer support was to open at 9am ET. But, all I receive is a message that they are currently closed. Twitter is lit up! Everyone should contact the GA Atty General's office.

This is unacceptable. I have now spoken with TicketMaster; whom I believe I was purchasing the events tickets from. The event was literally cancelled within a day of me purchasing my tickets. As I stated, I went to a Ticketmaster site to purchase my tickets. Then after the event was cancelled I receive an email from a third party company called Tickets on Sale. Receiving an email from your company stating that I am being giving a credit for a cancelled event and not given the option to receive a refund is unacceptable. I have no interest in a credit from Ticket on Sale (third party contractor).

I bought very expensive tickets to John Legend Concert. Concert was postponed twice due to Covid then cancelled at my venue. I was notified by email and told I would get a refund. That was 4 months ago. I have left numerous email messages since that is the only way they will allow you to try and contact them. No response. No refund. I have used Ticketmaster for decades and thought they were reputable. They are not. They have turned into a scam! Do not use Ticketmaster. You will regret it if you have any issues with the tickets.

My session expired while buying tickets for tennis to the US Open. Consequently, immediately afterward the website returned me back to my ticket purchase offering me the same tickets as a resale with an added premium of $60 for the pair. In my mind that is criminal and unethical. I lost the seats because I refused the premium.

Bonnaroo, a music fest in Tennessee, uses Ticketmaster for selling their tickets and it is by far the worst website I have ever used. Unless you're ONLY buying a ticket and don't need to resell/cancel/change/anything else Ticketmaster makes the experience IMPOSSIBLE. Their call centers are CLOSED, I haven't been able to get a single helpful email and after one reply from their 'customer service', they stopped responding to me altogether. I was completely unable to access my Bonnaroo resell ticket listing and there is absolutely no information provided on any website. Worst experience ever, StubHub is SIGNIFICANTLY more responsive and helpful.

One star is too much for this experience. I purchased tickets for the Eagles in June as soon as they went on sale and spent 299 per ticket. We were told by Ticketmaster via email two weeks ago masks would be required. Then, on Friday, not 10 days before the event, I received an email stating that full vaccinations were required at least 14 days before the event. My son and daughter are not fully vaccinated because it's not mandatory, and now it's too late for them to get fully vaccinated. They will have to take off work to get a Covid-19 test the day before the concert because I've been told all sales are final. We either don't go and lose a 1000 dollars, or jump through hoops at the last minute. How is it right to do this right before an event, with no time to sell tickets or even get a vaccine?!

Falling in line with communism, Ticketmaster has decided only vaccinated people are allowed to view their shows. Well, you will face the consequences now. There are more than us than you. We will shut your nonsense down and will not tolerate this bogus totalitarian ruling. Shame on you! Your business will fail as you have forced the hand of many and will now be boycotted by the masses. Enjoy your communism you dirtbags! I suggest you listen up or face the downfall of your pathetic company. We will not comply to your regulations and we know the next steps in tearing you down to nothing! Keep this nonsense up and you will go broke! We will have justice and you are a mockery of justice! Utterly disgusting! We will watch you fall. We will watch you fail. And we will not give you any money from this day forward. The time for being kind has passed. You dug your grave, not sit in it and rot!

I refuse to share my private health records. PROOF of vaccine was not required when I bought the tickets but now it is. They will not refund my tickets! I will not be bullied into submission! I will NOT share my health record!

This company is a one big scam! I bought my ticket for show then vaccination requirements changed and I was not able to go because was not vaccinated, a week before they sent out an email that anyone for that reason can receive a refund, I emailed 5 times, they replied to me only on the day of event, saying that unfortunately all sales was final! **? Did not you just sent an email about refund? Big scam, lying to people, believe me the money your company receive this way will not make you happy.

I bought my dad tickets to an Eagles concert and transferred them to him. He still hasn't received them three weeks later. I've written in twice. Contacted them through Twitter and Facebook and have still received zero responses.

All of my purchased tickets used to show up under “my account” in the Ticketmaster’s app. Now, since all shows were rescheduled none of them are showing up, I have no ticket information other than the original purchase confirmation email - which they are disregarding. I’ve been trying to correct this problem for over a year to no avail. Countless emails have gone back and forth and none of my tickets show up on my account. I have sent all my confirmation numbers, payment info, etc. and still nothing.

I had to sell my ticket bought on Ticketmaster, and never received any compensation. They sell your tickets, but never pay you. I highly recommend not to buy or resale any ticket on Ticketmaster. THEY KEEP THE MONEY.

I bought tickets through Ticketmaster. They refused to refund my money when the event was changed. Then I resold them through Ticketmaster. Ticketmaster told me they resold my tickets and never paid me. There is no way to contact them either. They profited twice off my tickets.

I bought tickets to Backstreet Boys a few months ago. Over $300 for 2 tickets. They rescheduled and Ticketmaster never informed me. So here we are a few days before the show and I find out. I reach out to customer service for a refund and they tell me no. They rescheduled for a year later! I will never use this service again. Phone is disconnected, customer service won't reply back to my emails and now I'm pretty sure they resold my tickets and did not pay me! You guys suck! NEVER AGAIN!! GARBAGE!!

I had purchased 4 tickets at the Statefarm Arena, Atlanta. I had to sell 2 tickets since my wife and son had to drop last time due to health reasons and therefore I listed those tickets on TicketMaster the afternoon of the game. When we went to the stadium we saw the 2 seats next to ours was occupied, when I contacted TicketMaster they mentioned that the ticket listing was expired and they had not sold the tickets. The game was a basketball playoff game and the stadium was packed. There was no way anyone could have occupied or come to the stadium without a valid ticket purchase. Ticketmaster follows unethical business practices and cheat many. I am surprised that many have complained but still they are in business and get exclusive rights to sell tickets for concerts, games, etc. I never would like to deal with this horrible unethical company.

I sold my tickets through Ticketmaster exchange over 2 weeks ago and have not got paid yet. Their customer service phone service is shutdown and they do not return their customer service emails. Never again.

I accidentally bought tickets to the wrong date and they will not get back to me through email and their live chat doesn't work. If they don't get back to me I'm going to be out 99 dollars for no reason. All I want to do is exchange the tickets for the correct date. It's been almost a week and everything is automated and you cannot talk to a real person. Don't make the same mistake I did.

Tried to purchase tickets for The U.S. Open Tennis Tournament. Cannot buy tickets for this event, because I do not have access to a smartphone. Ticketmaster will not print tickets. Furthermore, the United States Tennis Association will not open their box offices. Therefore, I cannot attend this event.

No customer support and there is no one to talk to directly to resolve the issues. I made a mistake & purchased tickets to an event on the wrong date, which IF someone would have answered either chat or call, we could have transferred to the correct date but they would not even answer email till 2 weeks PAST the date then said it already occurred so there was nothing they could do. They use COVID to not provide support. Wasn't aware one can transmit COVID over the phone. This company only cares about themselves, will not purchase from again.

Do not understand why anyone would buy tickets through this company. Have had numerous issues. But basically there is no customer support. Their FAQs are not accurate across all venues and there is no one to talk to directly to resolve the issues. They continue to sell tickets but they use COVID as a way to not provide sufficient support. Wasn't aware one can transmit COVID over the phone. They only offer resolution by email but the people answering really can't help. VERY frustrated.

I made a mistake & purchased tickets to a event in the wrong city worth $600. I tried everything but couldn’t get a real person on phone to fix mistake. So I lost my money & I’m pissed. My son was very upset. Their customer service is a joke.

The fees Ticketmaster charges are price gouging. When and if you need to resell a ticket it can only be through the Ticketmaster site. They won’t give you a paper ticket. So many times you will take a loss on the ticket. But Ticketmaster doesn’t take a loss. They charge the buyer a massive fee. These game 5 tickets started selling below face value. Not to mention when I tried to buy floor seats at 10 am when. The Queue opened there were no tickets available. But magically the day before the game standard tickets were back on sale for less than the original face value.

This is ridiculous. How the hell is this company allowed to stay afloat> Has anyone seen their FEES? $100 per ticket? On top of this, there is not one agent answering any phones. They are making ** loads of money and not taking calls. There seriously should be a massive lawsuit against them. Somebody has to do something.

No stars if I could. I attempted to purchase concert tickets. I received message "issue on our end not yours." It reroute for another attempt at purchase. I first check my account and made sure purchase was not pending. I went back to Website and made purchase of concert tickets. I received two email confirmation of two separate transactions. I now have four tickets. Ticketmaster said issue would be escalated. I tried to contact customer service and kept being asked to wait.

I was contacted by a representative at Ticketmaster on Thursday informing me that they were refunding my money for the three transactions for which I received the error message. This was the right thing to do and I'm grateful for their decision. I encourage anyone who receives an error message when attempting to purchase tickets to wait before re-attempting, potentially saving yourself some time and angst.

Paid for my 2020 NFL STM season in early 2020. My $5000 was 'held' (no info on that provided). Now, for 2021 money from tickets that are sold by me via TM, will be 'held' until after the game is played, so maybe after the last game of the year months and months down the road! They take no risk, keep all the money, no guarantees, and my thousands float in TM's or Chief's pockets for 2 YEARS. Big tech, big business vs little human. It's the best!

Bought tickets for a Vegas concert on the 10th of July, 2021. Purchased them on April 30th, no tickets in the mail yet. Website says tickets are shipped 10-14 days after purchase date and you will get them no later than 3 weeks prior to the event. Just spoke to a representative at Ticketmaster and she told me they were shipped on June 15th which is way later than 10-14 days after I purchased them and that they would arrive to me no later than July 6th... What??!! (4 days before the actual concert)

I had tickets to Taylor Swift. They refunded me $615 when the show was cancelled. Three months later, they used my debit card info and took the $615 out of my account for a concert that never happened. Bank of America said they believe TM because they sent them a letter. This is horrific. I am closing my BOA account after 30 years, and I am furious with TM: No phone number, No email... :( Any advice?? HELP!

I have been trying to buy Bouncing Souls ticket for a show in September and you only get so far in the website and it gives you an error. There is NO phone number for Ticketmaster. Unfortunately, they are only selling these tickets for Bouncing Souls at the Stone Pony. They are a horrible company to deal with and this has been a very frustrating experience. I will NEVER buy tickets from ticket master, I would rather walk across hot coals before dealing with them again. STAY AWAY!

I tried to update my email. Ticketmaster didn’t update but they deleted my old email which locked me out of my account and tickets I have purchased! Cannot chat with them because I cannot get into my account. Cannot call them because they have no phone customer service. I email and have responded 3 times with the information they asked for and nothing is done to fix my account. So as it stands I’m out my tickets as well as a lot of my time spent on emails and trying to contact this absolutely awful company! They are the WORST I have ever dealt with and I’m telling everyone I know to avoid them at all costs!

Very frustrated with Ticketmaster. I have an account with them and have purchased many concert tickets through them!! I was helping my dad surprise my mom. He found out that Alabama was playing in Florence, South Carolina and wanted to surprise her. He asked me to purchase the tickets. I went to do and have used this site many times, as I finished purchasing I realized I had purchased the wrong tickets. 100% my fault, however, I was looking at the Florence floor plan so I am a little bit confused on how this happened. I then went and purchased the actual tickets that I needed because they were for the night of... I then went on to try and figure out if I could get a refund and was denied.... Fine.. they told me I could sell them on their site.

I had mistakenly purchased tickets for the wrong date for the Belmont Stakes. Minutes later after purchasing the tickets, I requested a refund. I clearly stated that the tickets were purchased in error. I never heard back from Ticketmaster and never got a refund. I lost my money. I am closing my account with them and would never purchase tickets from them ever again.

Ask you if you want to protect your ticket. If you say yes the cost does not change. In fact it never changes until after you have paid and purchased the tickets. At the very bottom of the confirmation email they inconspicuously let you know you'll be charged extra through the insurance company.

I purchased tickets in October of 2019 for a concert in March 2020. At the time of purchase, their policy was to offer refunds for rescheduled or canceled shows. When March 2020 arrived, covid was in full effect and the concert was rescheduled for Nov 2020. I called for a refund and was told by the agent it was approved but can take up to 30 days. After the 30 days had past, still no refund. The first agent told me the show had not been canceled and it was my own fault I missed it. I asked for a supervisor who informed me the show had indeed been rescheduled, but she went on to essentially tell me that I was an idiot for thinking I could get a refund (even after the original agent a month earlier told me that) because their policy was only to refund cancelled events.

I was in the queue to purchase Garth Brooks tickets for an hour. When I was getting to the end of the queue and be directed to select my seats the website kicked me out of place and started me in the queue all over again. Of course by that time tickets were sold out.

I ordered tickets through Ticketmaster for baseball games (Seattle Mariners) and I accidentally ordered two tickets to the same game twice and I immediately emailed them with my order number asking for a refund for the order. The response I got back was that "they didn't see that order" and played dumb with me like they didn't know what I was talking about. I tried using their "Chat" service since their customer service via phone is down because of Covid-19 and the lady in the chat did the same thing and acted like she couldn't see which order I was referring to even though when I log in I can see the orders plain as day. I gave up with them and hopefully I can find someone I know to buy the tickets off me otherwise I'm out a hundred bucks. WORST CUSTOMER SERVICE EVER. They play dumb, and play little games to avoid having to reimburse you at all costs.

I bought tickets to a baseball game for me and wife anniversary and was told We not allowed in cause we not vaccinated for the COVID. Email Ticketmaster for two weeks, just for them to say, "Sorry we can’t help!???"

Long story short, I had fraudulent charges from Ticketmaster. Using the chat, a rep said to contact my bank, change my password, and then ended the chat. Nothing else. I'm out my money, my card, & investigating ID theft. Thanks for nothing Ticketmaster. Be aware!!

Attempting to purchase tickets through Ticketmaster is the worst experience I have had in a very long time. I have tried using 2 different browsers, clearing cache, etc, 3 different payment methods, and tried ordering using their app on my phone. EVERY single attempt gives the exact same failure message (U103). Any and every attempt to find a way to contact them is a joke. The toll free number that pops up with the failed purchase attempt leaves you in "your call is very important" Hell for over 30 minutes. Their FAQ points out where to find 'contact us' information on their web pages that are non-existent. I can't even say it is the worst ticket purchasing experience in my life because I have yet to complete a ticket purchase.

I purchased tickets more than a year ago for a concert that has been postponed only to find out that I’m not entitled to a refund because of a Time frame they put on a refund that I was never contacted about. Can not talk to anybody because they don’t allow that to happen because obviously they are there to take your money and keep it if you don’t stay on top of them. Obviously they don’t watch the news. There is a pandemic happening and they are out to take as much money as they can without making any refund to support their company to make sure they stay in business to take more people’s money heck of a way to run a company. But from the reviews it’s not just me!!!

I can't imagine designing a more user unfriendly way to buy tickets. I have paid for tickets and am trying to take delivery and Ticketmaster wants me to reset my password before accepting the tickets. It then continues to loop on the reset code and the login page saying the code is invalid. I cannot understand why this company is still in business. They must pay bribes to these teams.

Over a year and still have not received my refund for a concert that was canceled. Horrible public relations. Talked to numerous people who were not fluent in English language. They all “ACTED” like they had no idea what I was talking about. Almost like they wanted to aggravate you on purpose so you would forget about it. HORRIBLE CUSTOMER SERVICE! STAY AWAY!!!!

I was trying to buy tickets to a concert and the system was messing up. It never showed that the tickets went through. When I hit the cancel button it asked me if I wanted to release the tickets. I hit yes and then it took me back to the main screen. I then purchased 3 tickets thinking the first order didn't go through. When I checked my bank account it shows that I have been charged for both orders. When I asked for a refund they couldn't help me even though their system is the one that messed up. Wouldn't recommend.

I ordered tickets to a show that was cancelled and was never told of when or if refunds would be available, after calling customer service whose phone number was disconnected and I was referred to a chat/email where I received a automated response that my window for a refund had ended even though I was never told that I could get one or when or how. These people are thieves!

Horrible, horrible experience all around!! I purchased the tickets with them in February, then the concert has been delayed for a year, so I requested a refund. After three months I haven't seen my money yet, going back and forth with them. Every time I have a new person to contact me and every time they have a new story to tell me. Never again!!

#Boycottticketmaster. They want to invade your privacy by obtaining your health information. Their fees are outrageous. Looking forward to another company to kick them out and this company going bankrupt.

UPDATED 04/22/2021: I bought two tickets to attend a concert in 2020 and it was postponed due to Covid. It's been almost a year, the concert still postponed and TicketMaster refuse to refund my money. They said the refund window is over but there was never a window to request refund. I tried to get a refund by April 2020 (concert was supposed to be in June 2020) because I already knew with Covid everything was closed and they refuse to refund me. It's a shame.

I purchased ticket for concert that got canceled due to pandemic. Was told I would get refund on used credit card in 30 days. 60 days later no refund. Emailed to ask what’s up and received email stating I would see refund on next credit card billing. Two credit card billings later, still no refund. No one to talk to. Website says you need to go into your account and click contact in bottom right-hand corner. There is no contact there to click. So I emailed fan base and they just tell me I have to go into my account and click on contact in bottom right-hand corner. I told them there is nothing there or anywhere on my account. They just repeated themselves. With no contact there is no means to email, chat, or call. Bottom line, I got ripped off $77.58. Beware! This pandemic gives them free reins to rip people off with nowhere to go!

Trevor Noah show was rescheduled from April to September. Due to the current circumstances, we are unable to attend to the show and so we have asked for a refund. After several emails during the past few months, we had no response until a month ago that the customer service said they are looking into it... No more responses after that... I cancelled many other events this summer and had no problem with the service... We are extremely disappointed! I would never ever choose them again to book tickets!

Concert scheduled 2020 was postponed to 2021. I had purchased 6 tickets for a total of $895. Refunds were offered so I requested one 6/15/20. Per their reps, I was supposed to be refunded by 7/15. As of 7/15 and again today 7/22, still no refund despite multiple calls. Inconsistent answers by reps. Told now that they are unable to process refunds quickly due to lack of manpower. This is a scam. They have multiple complaints on BBB as well. Will never use Ticketmaster again.

Purchased ticket to event My Songs - Sting at Caesars Palace on event for Aug 26, 2020. When checking the status on the ticket, I found that it was rescheduled for May 12, 2021. After contacting them, they said I miss the windows for the refund. They said they sent out an email. I have verified with my mail exchange and search my email account and not email was received. Ticketmaster Fan Support could not resend or verified when the email was sent. Just that it showed in their system that it was sent. On the second call to them, trying to get this resolved or possible change dates, since I was unable to attend the rescheduled date.

It's been 3 months since my concert was postponed. Nothing has changed and still not able to get my money back. Contacted customer service and they wouldn't help at all. They said I had to continue to wait until one day someone might reschedule the event, even though I still can't go.

Poor customer service and refund process. Event was canceled out have no updates. For the event cancel an agent during a chat inquiry stated that I will see my refund on 7/4/2020 Still no updates. Ticket holders paid Ticketmaster directly so if we qualify for refunds they should be processed promptly and not be told that they will not give us the money back because the organizer did not give them the money back and at least have the courtesy to offer discounts on future purchases or whatever else given that you are holding our money now. I do understand that this are difficult times, however I have been waiting patiently for a resolve on over $500.

Bought tickets for Shania Twain and they rescheduled the show for next year in Vegas. They changed their policy saying if you can't go I can resell the tickets. I am not a ticket seller but they will not refund my money.

Concert cancelled due to covid flu and refund request email sent which I promptly responded to and requested; then telephonically followed up on. I was told to wait and watch for the refund. When the refund didn't come through I contacted Ticketmaster who told me they didn't find my request for a refund and it was passed the expiration date, therefore I would not receive a refund. What a scam!

Ticketmaster will not refund to the original method of payment...even though it was in their terms when buying the ticket. They will give you a voucher when an event is canceled, which is pretty worthless in my situation.

It has been 6 weeks I filled in online forms (4) asking a simple question is Cirque du Soleil: KURIOS – Cabinet des curiosités Under The Grand Chapiteau (Perth), Claremont WA, still happening on the 25 July. I only required a yes or no. I never received any replies. However it took Cirque du Soleil Belgium 24 hours to reply. When eventually Australia did acknowledge my question, There were no apologies and they refused to answer asking for card 4 digit numbers, proof of purchase, etc. I reiterated that I was only after a yes/no answer. All I got was a generic message over and over. Their phone lines remains unattended in spite of Business as usual now that a Phase 3 of the COVID-19 is in place. I have very rarely met such terrible customer service.

In December 2019 I purchased two tickets for an Eagles Concert scheduled for August 2020 in London. Shortly after this I discovered I would be unable to attend on the given date. I relisted the tickets for onward sale on the Ticketmaster website. Shortly afterwards they informed me that the tickets had been re sold and I would be refunded/paid after the concert. Subsequently the concert was cancelled due to Covid-19 and rescheduled for August 2021. I asked for a refund. This was refused and I was told I would have to wait 15 months until after the new date, August 2021 for my refund. So now Ticketmaster has been paid twice for the same two tickets and wants to keep my money for 15 months. In an email I was told "Caring for the safety and well-being of our fans has been and always will be Ticketmaster's most important priority, especially during challenging times like these" ( ie Covid-19 ) I might be forgiven for taking that as an offensive insult? STEER CLEAR OF TICKETMASTER.

My event was “postponed” at the beginning of the pandemic. Finally received an email about the new date. Tried to contact Ticketmaster by chat feature and phone. Chat was always cut off and no person ever answered the phone. Was always told by recording to go to the website. I was requesting a refund and finally decided to contact them by email and I was informed that I missed the apparent “window” for refund, I replied that I was never informed of a window and was basically told “too bad”. Also, is it bad form that they always sign it “a fellow fan”? Strange customer service. Ticketmaster has not shown integrity during this pandemic. Their reputation will never recover.

Purchased tickets to a NHL game In Vancouver (I’m not from there). I purchased the tickets through NHL ticket exchange. When the NHL season was finally cancelled was told the original owner of the tickets would get the refund, instead of me. So that person got the money I gave them and the money from Ticketmaster. Asked for my money or for Ticketmaster to contact the the person with the original ticket, and was told that the “client “ did authorize Ticketmaster to give me my money nor would Ticketmaster give me what I paid for the tickets. Can’t believe that’s how Ticketmaster treats their customers and can’t believe there are people who are so selfish out there. I will never use Ticketmaster or NHL ticket exchange again, especially if I’m getting tickets from for an event in British Columbia.

My daughter and I purchased tickets to see Riverdance for March 12, Radio City. Prior to the performance, late that afternoon, Governor Cuomo made an announcement that effective immediately, Broadway was "dark." Exceptions to this rule were not articulated. MSG and all sporting events were included. Radio City is owned/affiliated by same. We called Radio City, Ticketmaster, MSG and couldn't get through to anyone. To make matters worse, Ticketmaster was still offering sporting event (NHL) tickets after Cuomo's announcement. In short, the left hand did not know what the right hand was doing. Two thirds of the audience did not show up on the 12th. Who in their right mind would think any entity would override or be the exception to a Government edict during the worst catastrophe. Ticketmaster will do nothing for us.

Event cancelled due to Covid and was sent an email being refunded money and now a month later get another email stating only giving credit due to covid. Are you kidding? That's why I should get a refund. I don’t want your credit. And your email live chat and phone service all suck. No one responses to any of it. Don’t use them.

The process with getting refund due to covid19 has been absolutely ridiculous. The show in question has been rescheduled to 2021. I have no clue what I will be doing or have to do then. I have requested a refund with no update or response. They are holding people hostage and some people need their money back. Their policy and insurance process is fraudulent and unfair.

Spent over 2 hours trying to get refund on a postponed Eagles concert. Got an email saying that I could. Click here... no button or link for refund. Chat agent... nope. Timeout.... Chat Agent: "Hi let me check..." wait 15 min... she dumps the chat... New Chat Agent Irving ** full on LIES that he has processed my refund. "Can I get an email confirmation or a reference number...." "NO." "Really?" "NO." "How long for the refund?" "30 days..." disconnects.

I purchased tickets to Jacob Collier on April 21. This company has made it virtually impossible to get a refund. We can’t even get anyone on the phone or send an email. I will not engage with them again. If I can get direct tickets from a venue I will move forward. When an organization behaves like this I’m gone. If there is a class action lawsuit taking place, I’m in. **

This has been the worst experience...in my military break I purchased tickets to go see LA Lakers play in Charlotte, NC...they refuse to refund the 3rd party I used to pay for the tickets. However, I still have to pay for services that I didn't receive and event that I didn't attend. No one wants to go thru the headache of a resale or waiting to they decide to play again. Sorry, the military and no one else jobs works according to their postponed schedules. I chose this event. It was convenient and had took time off for it.

I wanted a refund for my postponed concert tickets and they flatly refused. It's postponed due to covid-19 with no possible new date announcements for another 3 months. The concerts may not even happen this year. They said I agreed to their terms when I bought the tickets. I asked where in the terms it mentions PANDEMIC. The tier-2 customer service agent said she had given me all the information she has and that she's disconnecting the call. Then she hung up on me. Lol.

I purchased tickets for a show for May 28, 2020 that was postponed. I have attempted to contact this company four times by chat and they disconnect the chat every time when I ask why they are not honoring their refund policy that was supposed to roll out on May 1. I have still yet to receive a refund or even an email confirming what their plan is to do next. The artist already confirmed she has canceled her tour.

I have been a Ticketmaster since 2008 and have been fortunate never to have had a mishap. Covid-19 has changed this also...yet Compared to those who have suffered and or died this will seem small in the scheme of life. This is a matter of follow through with Ticketmaster not complying with fan lawsuits at this time- May 1, 2020. Columbia Life Arena (Columbia, SC) is today May 1, 2020- showing the new date in October for which I am supposed to receive email notification with the opportunity to get a refund for 2 tickets. BUT- Ticketmaster App and website of which I am a member- does not show the Date as changed from June 9, 2020 to the new October 8, 2020 date.

I purchased tickets for a show in Las Vegas in January. On March 21 the show was canceled. It's next to impossible to talk with a Ticketmaster representative, when I have, they say that I just need to be patient. Their website says canceled events are automatically refunded. It also says 30 days for a refund. Six weeks is ridiculous. I don't get the option of confirming an event and waiting till I feel like it to pay them. Their operation and execution is awful. Their responsiveness to their customers is worse.

On December 7, 2019, I purchased 2 tickets to the Toronto Blue Jays Spring Training Baseball game to be held on February 26, 2020. The game was canceled due to rain. This was well before events were canceled because of the virus. The Blue Jays public address announcer informed the crowd that Ticketmaster would automatically refund the cost of the tickets. No customer action was required.

This company is extremely hard to deal with. Our event was cancelled on March 20th- we were told to wait for 30 days for refund - 40+ days after and still no refund. When called was told by representative that we are to wait and refund would be done "soon". Wouldn't let me speak to a representative. VERY POOR CUSTOMER SERVICE.

NEVER DO BUSINESS WITH THIS SITE!!!! Ticketmaster is an absolutely horrible, disgusting, unbelievably greedy company with zero conscience. I sold a ticket on their resale platform on March 10th and they are HOLDING MY MONEY! The purchaser paid them more than a month ago, yet they have refused to pay me since the concert has since been "postponed." They are holding BOTH the money I originally paid for the ticket 7 MONTHS AGO, AND the money the ticket sold for 6 WEEKS AGO (and probably the money the purchaser paid for the ticket!!!).

I bought tickets several months ago to a concert for April 2020. I also got the “insurance” just in case we couldn’t make it for some reason. I have tried to use the insurance to get a refund, but they have informed me that “pandemics” are not covered by them. They told me to try to have TicketMaster refund me. I contacted TicketMaster and explained to them that the date the concert was changed to would not work for me as I am military and will no longer be living here for the new concert date. I have been unable to get any response from TicketMaster or refund. What a horrible experience. I hope people realize what a terrible company this is, not giving people their money back when so much is unknown currently.

I purchased tickets to an event at the Rialto Square theater for an April 2019 Friday night performance. (Rain-Beatles Tribute Band) The show was cancelled and weeks after cancellation, the Rain performance was rescheduled for April 2021. Over one (1) year later and on a Thursday. I have called Ticketmaster dozens of times and nobody picks up the phone, (you cant speak to a human) even when you wait and wait, their phone software hangs up on you. I have tried the "Chat" function and its disabled. I have been held captive in one endless "loop" on the phone and online.

I bought a ticket which was sold to another buyer for face value prior to the event being postponed. They sent me an email saying my funds would be deposited but after never receiving the money and calling 5 times, they eventually admitted they were holding my payment until a new date was announced. The artist offered to refund anyone that asked but since I no longer have the ticket, they could not pay me. Ticketmaster also refused to credit the buyer and give me my ticket back so now I am stuck with no ticket and no payment for the sold ticket. As another buyer stated, they changed the language on the seller's detail after the pandemic caused all the events to cancel.

Purchased expensive concert ticket for Vegas event that has been cancelled. Calling it “postponed” to uncertain date, to avoid refunding. Also changed language in “terms & conditions” after purchase was made.

I purchased 2 basketball tickets and it’s saying being it was postponed that I do not get credit or a refund at the moment. With everything going on with Covid-19 you would think they would want to refund but instead I feel this company is not trying to help. Will never use again .. My first and last time purchase.

I purchase tickets to two concerts that were scheduled 30 days apart. Both concerts were canceled at least 2 months before the event. It took me 1 month to receive the refund for one of the concerts and I have not received the refund for the second one and it is going on two months since the cancellation. When I call, I get the around with the agent saying it is still processing. Since they are taking request for concert tickets, Ticketmaster can spend that time processing people’s refunds. I hate that this is one of the few agencies one can buy tickets from, because otherwise I would never buy tickets from them again. In the future, I am going to try my best to not buy from them.

I had bought tickets to see Celtic Woman in Oct 2019, but the concert was postponed until 2021. I ask for a full refund and they are telling me since the concert was postponed due to the Coronavirus with the new date, I can't have a refund. What gives Ticketmaster or the event organizer the right to dictate to me when I can go to this concert. I will never order from ticketmaster again nor my husband's favorite group Celtic Woman never again. Shame on you. What sense in buying the insurance for the tickets also if it does nothing for you. Doesn't help at all.

Normally I buy tickets through Ticketmaster. It is relatively easy and carefree. But when I needed a refund, there suddenly has been a huge run-around. After 2 weeks of trying, I finally was able to get on a live chat and in the middle of the chat, a window popped up that "chat was not available at this time". I was not able to photoshop it, and besides there is no place to send it anyways, their website does not provide an email....merely an address to "MAIL" your comments to.

Purchased tickets months ago (Dec 2019) for Brantley Gilbert tickets for March 28,2020 and of course due to pandemic the concert was postponed to unknown date. They are refusing to refund me and telling me to hold on to my tickets for a later date. That doesn’t work for me since I will be moving out of state (Nevada) at the end of April. I tried to chat with Ticketmaster master and they end the chat just saying no refunds. I would love to know why Ticketmaster master feels like it’s okay to treat customers in this manner with everything that is currently going on in the world. I didn’t cancel/postponed the concert so why is it being taken out on me the customer. Everywhere you look people, businesses and even governors are making an exceptions for people right now but Ticketmaster feels like they don’t have too!

My concert was canceled and moved many months away (6). The original concert was on a Saturday night March 14. Now this rescheduled one is on a Thursday night September 10. We are from out of town and came down to see it and you never texted or called or emailed before it was supposed to happen to tell us that it is canceled. We will not be able to drive back down in September 6 months from when the concert is supposed to take place and in the middle of a work week on a Thursday. Please refund me all my money and fees. Thanks And if you say I need to resale my tickets then I totally lose the cost of the extra fee you always add on which equaled 71.25$. That’s a lot of money to lose. And then if I did sell them you would charge the new buy the same amount and you would be double dipping on the fees which I would think should or would be illegal.

First - Avoid reading all the 3,4 & 5 Star reviews - Rubbish & BS! Ticketmaster will do and say anything to avoid refunding your money for most events especially now with COVID-19. They will postpone the event sometimes for almost a year. Be very cautious or avoid purchasing any tickets at this time. I purchased 4 tickets for Andre Rieu to take my wife and 83 year old mother and father to on 3/17/20. They made special plans to visit Phoenix (from NY) that week. A week prior to the concert it was POSTPONED with no rescheduled date (TBD) as the event was cancelled (COVID-19) understandably.

Spent £100 on tickets for an event on 26 June 2020, which was just canceled due to the pandemic and rescheduled to FEBRUARY 2021. We can no longer attend on the new date and due to their policy we can not get a refund for the tickets, but instead this scammy company says to sell them on a marketplace so they don't lose a dime. That would be fine if the rules didn't state that you get your money AFTER THE SHOW, which in our case is now in Feb. What if the tickets don't sell? Even if they do sell we won't get the money for ELEVEN MONTHS. Absolute rubbish business model especially dealing with events effected due to the pandemic; we'll never give them a cent again and will be telling everyone we know to do the same.

We are not frequent event-goers. So, when we decided to take the family to the 2020 NCAA basketball tournament, we purchased our tickets through Ticketmaster because the website was relatively easy to use and Ticketmaster is a well known vendor. As the event was cancelled (COVID), we understood that refunds may or may not happen (it's a tough time for everyone), but were hopeful as we'd spent $900.

Ticketmaster is withholding close to $500 in funds of ours that we are owed back. We learned on the phone that they are withholding payments from hundreds of customers that are in the same position. We had purchased Pearl Jam tickets for the show at Quebec City Videotron Center when they were first released. A few weeks later, due to work reasons, we cancelled our trip to Quebec which meant that we would be unable to attend the concert so we posted the tickets for resale via my Ticketmaster account in February of 2020. Our tickets were officially sold on March 3, 2020 as my husband received an email to confirm this saying our funds would be in our bank account within 5-7 days. Our resale of the tickets had nothing to do with coronavirus as the outbreak was not happening in Canada yet, nor was the Pearl Jam tour postponed when the tickets were posted for resale in February or resold on March 3.

I recently purchased tickets for the 2020 Calgary Stampede which I'd planned to visit during an RV trip across the U.S. and Canada. But I am 79 years old (a high-risk category for the coronavirus) and have been advised not to travel by the U.S. Government. Further, the U.S.-Canadian border is presently closed to tourists. Accordingly, and sadly, I have cancelled my planned trip. Ticketmaster.ca however refuses to cancel my ticket reservations and refund my payment. They try to lay the blame on the Stampede organizers. This is unfair and inappropriate. We are dealing with an act of God. Standard policies about the event organizer don't fit this situation. It calls for forward-thinking and special exceptions in view of the current pandemic.

Why not simply CANCEL shows and REFUND back to fans during a world crisis? Those promoters/organizers that were thoughtful enough to simply CANCEL/REFUND back money are TRULY helping their fans right now!!!! SIMPLY REFUNDING or give fans FREELY the option is most needed... Nothing is more important!... FANS/and myself are ALL BEING AFFECTED by the Covid 19.... And even being laid-off from their jobs!!!

We had a trip planned to multiple cities in early April, with multiple shows, hotels and flights. We were able to cancel all of them and receive refunds. Every one is then made adjustments during covid to be compassionate, even when it wasn’t their normal policy to do so. Everyone, except Ticketmaster. In a time where people have uncertainty and fear of being laid off or being able to pay their bills, ticketmaster is sticking to their policies and loopholes to not give refunds. They’re deciding to show an event as postponed without a future date. Brutal.

Terrible company to deal with. Call to get a refund for tickets for a upcoming event in 2 weeks in Vegas. They would not refund the tickets even with purchasing the additional insurance. Because the event has neither been canceled or postponed date provided. No Refund would be issued even with the Covid-19 shutting down the venue, airlines and hotels.

I think Ticketmaster is very organized with fair pricing. Their website answers any question you could have. Customer service could use some work. They seem a bit impatient and always rushing the customer.

The site was difficult to navigate as far as choosing seats & the up-charge is ridiculous. However, Ticketmaster’s app is easy to work & despite the upcharge I usually end up here. I will purchase again.

Ticketmaster is the place I purchase my tickets online. They're up to date as soon as possible. Ticketmaster sends offers according to my likings, through email. Their prices are very reasonable. I have been on other websites and Ticketmaster makes the purchase so much more simple.

I think the fees are outrageous. They should be cut in half at a minimum. The site is very good at showing you seats and what the views are like from the seats. Being able to see regular seats and resale seats is also very helpful.

Ticketmaster was Great! Fast and Easy! I am 66 years old and cannot afford many concerts that I was dying to see, this one was priced right! I was always told by other people that Ticketmaster was Good so I tried it and it was True!

We purchased tickets to the Alabama Concert for October 2019 in January 2019. The event was first postponed because the lead singer was sick. Then on Feb 1st 2020 it was cancelled. I received an email from Ticketmaster on Feb 1st 2020 saying they had refunded our money and it would post within 7-10 business days. It is March 13th 2020. I talked with my credit card company yesterday and it has not been refunded. I can't get ahold of anyone by email. Ticketmaster is not responding to emails because of the coronavirus. I had emailed them before because I could not remember which card I used and asked for the last 4 numbers. They wrote me back, said they could not tell me and it HAD been refunded.

Ticketmaster sells tickets the most popular events but also has the highest prices and fees. They do provide a good layout of the venue so you can decide which seats you want. It’s also convenient to be be able to download the tickets to your phone.

If I can get to the venue to avoid the fees, I do. If the fees were not as expensive I would use TicketMaster all the time. They have an easy to use website and good customer service. I also trust they have valid tickets.

As a Ticketmaster subscriber for a while now, I find the per ticket, per order charges pretty far out of line for value. Customer service is good but if you’re not purchasing a large block of tickets you could actually pay almost double the face value.

I have purchased tickets through Ticketmaster on many occasions. There was one time that the event got cancelled, and I was refunded my entire purchase price including processing fees, etc. I would recommend them, and continue to use them in the future.

I have had to deal with Ticketmaster and their unfair and should be illegal practices for years now. It's really unfair the way they rip off the fans year after year and nothing is being done about it.

My elderly mom loves Cher so I surprised her with tickets. I called Ticketmaster and explained that I needed the seats in an area that wouldn’t be difficult for mom to get to/from the ladies room if needed. Ticketmaster customer service rep was very helpful in finding me two accommodating seats. The rep actually called me back to offer an even better location (someone resold their tickets). Would most definitely recommend Ticketmaster as their customer service is fantastic!

It's the biggest monopoly in US history. Corrupted from start to the end. I am surprised no one ever sued them yet. EVERY SINGLE EVENT IS STAGED. The 10000 ticket would be sold out after the sale begins and you can see them all at their second hand website right away.

Ticket fees cost more than the tickets. The fees for one ticket are more than my hourly salary. This is exorbitant, extortionist, outrageous, unnecessary, and just downright greedy. They have a monopoly and abuse the heck out of it. And no one stands up to them.

Very friendly and welcoming. Also helped us find are movie and are sets. I have buy a lot of stuff. They help me carry it to my set. When movie was over they were to say have a good night and then we went home. We had a really good time and watched a really movie.

I use to just go to Ticketmaster and purchase my tickets, until I learn from friends that seated next to me but paid less???? Now I check around. Have purchased tickets on other website and Got a better deal that is cheaper with better seats. The rule of thumb is Now to check the websites before purchasing any tickets.

I've been using Ticketmaster for years. I like how now they offer various ways to learn about upcoming shows. When you purchase tickets you can select the best available and see if there are tickets. I also like how they have the venue map so you can see which seats are still unsold. You can also resell your ticket if you are unable to attend. This may vary from venue to venue. Overall like the clear breakdown of pricing and the ability to print my tickets at home or use the app when at the show or event.

Tried to get assistance with switching a ticket to another venue. I called the only 800 number listed non stop in my free time for 2 days before anyone answered and said they couldn't assist. I'm getting my money back because I purchased the insurance and never attempting to go to a concert ever again, especially if through Ticketmaster, and moving on.

Great service and so much faster than the olden days waiting in a line to get your event tickets- I love it and use it frequently- I would even suggest a money back guarantee to newbies to test purchasing event items this particular way- satisfied consumer & customer is all I have to say. They will never believe how much the world has changed and as fast paced as it is I ???? some of these new businesses who actually care what we want and make sure we get it speedily and with a ???? smile and all that!

I've used Ticketmaster for many years and never had a problem. They're my "go-to" site first and foremost. I recommend them to everyone! They usually have the seats I need for plays, concerts, sport events, etc.

I feel this company controls too much of the market. Not only do they control how the tickets are sold, they control the secondary market as well. It is unfair how they allow ticket resellers to buy tickets before the general public, they give them a platform to resell the tickets at much higher than face value AND they get a fee for it paid for by the consumer NOT the seller.

The amount of ticket seem to be basic on the time in which they are purchased. The value of each ticket should remain the same up until 2 days before the event. To purchase a ticket after that time is beyond my belief system. All ticket should remain at a prices everyone can afford to buy. These are just my opinion and mine only.

I feel Ticketmaster is easy to use and usually have tickets available however the extra fee can really drive the cost of the tickets up. It is not something I appreciate. As of late I have visited the venue to purchase my tickets. It is amazing to me how much money I save doing it this way.

Great app, very user friendly, easy to use. Customer service is professional, courteous, efficient. The cost is within today's scope considering others are more expensive. For me, it's all about convenience, privacy, cost, and efficiency.

Wail until the last minute to buy tickets, the prices drop dramatically. If you watch the site regularly you will notice seats that appear sold, suddenly become available. And the resale tickets bought by the scalpers start dropping in price.

Ticket prices now fluctuate, it's almost impossible to buy a ticket at face value, no protection for consumers who want to go to shows, third party sellers are taking over Ticketmaster, buying all the cheapest tickets and reselling them at ridiculous amounts. Artists and sites like ticketmaster need to do a better job at providing face value tickets at normal prices.

The person helping me was more than helpful, after trying on my computer to get tickets he helped me get the tickets I wanted. And it the right price I was looking for, and sent the information to my email.

When you got to buy tickets for any events, there are always ridiculous fees per ticket. Which drive way up the price you have to finally pay per ticket. Adding up all the extra fees per ticket is almost as much as the price of the ticket. There has to be something done about these costs. It makes it too expensive to afford to go to events, with your family. It's hard to afford purchasing tickets for all family members, including children for an event It usually costs hundreds of dollars to purchase tickets to an event, if family members and children all go together. That's why we hesitate going to events due to the cost of going out with the family. If it wasn't so expensive, we would go to more events. I'm sure that there are a huge amount of families all feel the same way as we do.

Buying tickets on the mobile site was difficult at first because I kept getting a bunch of errors but it eventually went through. Unfortunately my event was cancelled but I did get a refund before the 7-10 days it usually takes.

I appreciate the fact that I can purchase tickets in the comfort of my home and not worry about going out among traffic and burning gas. I do think the cost of purchasing tickets can be a bit of a headache or a bit pricey. I understand that there is a price for everything but with the volume of people that Ticketmaster deals with, It would be nice if they can come down on the cost to purchase the tickets so that people who can barely pay for tickets due to income could have a better chance of purchasing tickets and enjoying the show.

The price of event tickets are often priced appropriately, however, the amount of extra expenses tacked on for absolutely no reason other than to price gouge consumers is disgusting. I would rather buy tickets right from the venue.

The Ticketmaster app and website is very simple to use. It is straight, idiot friendly, and to the point and you can't get any better than that! It is very convenient and I trust the vendor a 100%. I love using Ticketmaster! Great prices, too!! I highly recommend it!

We purchased tickets a few years ago for Heart in Cincinnati. Ticketmaster forced us to pay a per ticket parking surchage. We waited in traffic for over two hours, and when we got to the venue, there was no parking available. We missed the concert entirely. How can you sell something that does not exist? If you are going to force me to pay for something 4x over, then I should be able to get at least one space. As a result, I have avoided purchasing concert tickets for over two years. There needs to be a way to recoup costs for nonexistent services.

The main issue for me is the lack of customer service as well as the junk fees. The price of the ticket goes up 20-25% and to be quite honest, they are expensive enough as it is. I understand you need to make some money to pay for the service but what is being charged is ridiculous

I really hate the Ticketmaster verified fan events. It doesn't prevent scalping and really just makes it a pain to get tickets. And their "platinum" seats are a joke. Extremely overpriced for bad seats. I get that it's based on supply and demand, but I wish they would just release more tickets at the normal prices instead. Ticketmaster is fine for the average event but they need a better system for high-demand stuff.

Various events in many locations. Easy to use and navigate website. Do not need to be a rocket scientist to get your tickets. Most used ticket site that I use and in most case tickets are better price on here.

Ticketmaster's fees are outrageous. I try very hard to buy tickets at the box office rather than pay Ticketmaster's ridiculous fees. If at all possible, buy tickets at the venue rather than through Ticketmaster.

Easy to use and saves time. I have used Ticketmaster to purchase tickets in the past and they are efficient and the app allows you to save time. The app is easy to use. It allows you to see the actual seat you want to purchase.

I like being able to be verified to get early access tickets to events. However, the site can have loading issues on launch days and they do not monitor resale ticket prices even if states have laws. If buying resale tickets look at other places first. The fees are a bit high compared to some other sites as well.

Excellent website layout. Easy to navigate. The followup emails are fantastic in not just providing purchasing information but also they send reminder emails just before the event to make sure you didn't forget.

The charge per ticket is high and there are never any promotions. The seating chart is not always available and that makes it difficult to get the best seats. Their website could also be improved. It has issues with loading as it does not appear to be optimized for mobile.

Ticketmaster is a very good company. I always find the cheapest tickets here. When I book a show I like to get very good seats. They always have the ones I want or can always find them for me.. Whether it is a specialty event or not I have found wonderful tickets in Las Vegas and Denver Colorado to any concerts or events I want to go to.

I have used Ticketmaster for years. It is very user friendly. I can view the venue's seating chart and purchase tickets based on that. There is an amazing variety of events: concerts, plays, rodeos just to show examples of the diversity. Highly recommend them.

I was really confused about the seating chart, so I contacted customer service and the representative took the time to explain the whole setup, which made me feel really comfortable about the tickets I selected & I had an amazing time at the concert????

I frequently purchase my events (concerts) tickets through Ticketmaster. I have never had an issue. Their "fees" are a bit steep but I like knowing it is a safe, secure place to purchase from. Their app is easy to use also.

It's extremely difficult to get through to book tickets. Once you get to the site, you are placed on hold for up to 20 minutes. During that time, the call was disconnected several times. It would be best if there was an option to be called back once your turn comes up.

The website to order Ticketmaster tickets is not user friendly. We order ticket master tickets as Christmas gifts this year and 5 out of the 6 gift certificates were not processed correctly with the confirmation going to the gift receiver's email ruining the gift surprise especially if the gift certificate is ordered days in advance. Also ticket master has two different websites causing confuson when order tickets.

I have never had any issues with Ticketmaster. App is easy to use and use e-tickets. Easy to buy and resale tickets. One thing I complain about are their fees are so high, which makes ticket prices so much higher.

It's easy to navigate the site and it feels like an even playing field for everyone. I love the variety of options available and how simple it is to figure out where seats are located and how they're priced.

I was sold two fake tickets, lost about $500 between the purchase of the fake and real ones at the venue the day of, along with horrible seats. This was years ago and my ex was the one who purchased them, but I am providing my name and information for the drawing as it was our joint, shared finances.

I never have any problems ordering tickets that's why whenever it's a concert in St. Louis I make sure to buy 3 tickets for me and my family. So those of you reading please come on out and get you some tickets and you will enjoy the show.

Ticketmaster is the only site I use when purchasing play or concert tickets. They show you the venue and seats that are available. I appreciate that tickets that are being resold are identified as just that. What I love most is how your tickets can be digital, just log onto the site and pull them up on your phone; it's scan and enjoy the show just that easy. The one drawback of using Ticketmaster is the additional fees/charges which most times increase the cost of the ticket by $15-$20.

It's a very wonderful website. Have never seen anything like it. Would recommend it to everyone and their families and would continue to use it myself. I really appreciate this website more than ever. Thanks you guys.

Ticketmaster is a rip. When buying tickets, I do everything possible to avoid using Ticketmaster and their outrageous fees. Ticket costs are falsely advertised because their fees aren’t typically included until you get the final price. Their fees should be included in published ticket prices upfront.

Fees are too high and they charge you insurance without asking. I noticed until I got my credit card bill a month later that I had been charged an insurance. To buy tickets next time I will use another company.

Attempting to purchase tickets to a sold out sporting event I went to the various secondary markets. SH was the only representatives when calling that helped me get on a list to be notified when tickets were posted/available. Very friendly guy and explained the whole process.

Ticketmaster has been in the game longer than any other company. They have a comprehensive website and the ability to select seats where you want to sit. I like seeing the arena before buying so I can select an aisle seat.

Very easy to purchase tickets. I love that the Ticketmaster application has the tickets saved so you do not have to print the tickets and carry them around. The application was accessible and easy to use. I will be using this company for ticket purchases in the future.

I like that you can view the venue & pick your own seats, I have never used any other ticket websites. Just Ticketmaster. But, would like better info on handicapped seating and outside parking, especially if you're from out-of- town.

Being charged extra for printing it myself or getting it on the app is aggravating, sometimes the fees are the price of an extra ticket. The other problem I have is that it's hard to see pricing for particular seats at certain venues.

After using I’m Ticketmaster and tired of the high prices of convenience fee I got smart and went to the arena to get the tickets. The money I save and easier to pick seats. I rather use my time that way.

I got a ticket for a concert at Turning Stone Casino, which was of a decent price. I liked the refund policy in case there was a problem. It was a bit pricey but I enjoyed the concert immensely and didn't worry about my tickets at all once purchased.

This ticket service has been around for a long time and is well-known. But since its beginning years of having a great refund policy, it is now falling in the holes with customer service. I have purchased tickets before and was unable to easily print out due to website issues and they charge too much for having your tickets sent directly and prices have gone up with everything.

The extra fees are excess and unreasonable. Electronics were supposed to make things easier not a reason to increase the amount and make it difficult for people to attend a event because of the added fees.

They have a good variety of tickets but don't give enough information about what you are buying beforehand, so you often have to call to get more information. For example, if I want an orchestra seat for a concert, they don't distinguish the seat location according to the price point well enough.

I used Ticketmaster after going online and seeing all of the ticket outlets available and reading about ripoffs and fake sites. It can be very scary for someone as inexperienced as I am for purchasing tickets online, but after a little research I found that purchasing from Ticketmaster is as good as buying at box office. After that the process was quite simple but I would like to mention that once you purchase tickets and are using a credit card that you have all of your information on hand as there is a time limit on filling out the information.

I've used Ticketmaster for years (mainly because there aren't other options). The website is easy to navigate. As can be expected with popular shows, the website can freeze up. I love that you can set up favorite bands and they notify you when that band is scheduled to be in your area. I've been big into music for a solid 30yrs with TicketMaster as my primary ticket source. Over that time I've had to contact customer service a handful of times. Every time was very professional and I have never had any complaints. Tickets aren't all too pricey, but after surcharges and taxes, you might be a bit surprised at your bill.

I've been a member with Ticketmaster for over 4 years and they always provided me with the best deal and care when it comes to customer services. If I had any issues with tickets or had any questions they are very knowledgeable and made sure I had all the answers I needed. I highly recommend Ticketmaster for all your ticket needs.

No difference from one ticket seller reservation company to any of the others, they're all the same in my opinion. Either you are able to purchase the tickets before they are sold out or you can't. There's no advice I can add to this that can change that, first come first serve. Otherwise, I haven't experienced any problems.

Ticketmaster is great. They make buying tickets so simple and getting them afterwards is easy as well. There’s an option to let you look at the map of the venue so you can see exactly where you will be seating. There’s also an option that lets you look at all the ways that you want your ticket.

Ticketmaster is one of the best online ticketing companies out there. I have bought numerous tickets on here and have never experienced a problem with them. They are a wonderful company. I would highly recommend them to everyone!

Nice dates and more things ... I'm happy with this company because this tickets are very nice prices!!! My friends also buy on Ticketmaster because is more security and comfortable.

The good thing about Ticketmaster is the great choice of shows and events. It is so convenient and has so many choices. The problem have is that the service charge is so high. If you want multiple tickets it really adds up.

Great experience going through Ticketmaster. I had several questions and the agent on the other end of the phone was exceptionally helpful. I look forward to using the convenience of the app as well. So overall I thank you for a great first experience and definitely will recommend others going through Ticketmaster as well as doing business again very soon. Thank you.

I have used them forever. Their website is easy to follow and prices are competitive. It is simple to pick out desired seats as well as any add-ons you may need. I have not tried these other companies due to price comparison. Ticket Master has always provided me the exact service I needed without the complicated lengthy processing of other sites.

Overall this is a useful site, but often locks up or has technical difficulties when I am trying to look up available tickets and seat information. The process is not always easy to navigate. Depending on the device I use, the process changes and is not consistent. I can work around that but the biggest issue is the added fees and taxes on those fees. The price of individual tickets increases dramatically. I will continue to use the site really for lack of other options. When I look up an event and click to order tickets, I am automatically routed.

Easy to purchase tickets online (which is necessary for people in rural areas) and have terrific performers who are not the usual glam, over-hyped folks, but truly well-honed musicians. The last musician I had tickets for cancelled and rescheduled, so we will see how well that scenario works!

Ticketmaster is always the place to go first for entertainment tickets. Our family loves their app, e-tickets and breeze at the gates. Never experienced problems and use them 4-5 times a year. Very pleased with the services.

Ticket prices are exorbitant already and then the ticket agencies tack on even more fees. I don't go to events rarely anymore as I cannot afford to buy $100+ tickets. Jimmy Buffett for example, nosebleed seats are $98!

My experience with Ticketmaster was a great one. It was easy to navigate the site and find my events. Purchasing my tickets was a smooth process and the emails to remind me of my upcoming events was also great.

Ticketmaster is easy to use, see floor maps of events and prices for the events. Nice to be able to get tickets emailed to you rather than having to trust the post office to deliver them, especially with all the mail box thefts that are happening.

I like Ticketmaster but I think their fees are too high. I mean really...a processing fee, service fee and credit card fee. Just too high. They all should have to list to total price including fees on the ticket price when you are searching for the tickets.

Ticketmaster has been very good for ticket sales. The surcharges, however, are a bit much and drive the tickets up to an unreasonable cost level when one is purchasing more than one ticket, which is usually the case. My recommendation would be for TicketMaster to try to keep their overheads down. Let's face it, digital purchases like these are going to keep getting more and more popular, but one wouldn't want the corporation to look like a scalper. Also, the "re-sale" tickets are unreasonably high. I don't know what the reason for this is.

First time I used Ticketmaster on my own. Very easy website to use and great service. Ticketmaster is the only company I will use. Have an issues with others. Customer service is very prompt and cares about your issues to fix.

I’ve bought ticket before and they really great especially when they are know the time and if the movie is good or not. That saves a lot and it means a lot as well. Awesome service and promotions. They update you if you haven’t been there.

I've used them for years. Some ticket prices are ok but then others are just way too expensive. I don't understand why their prices are so high. There are some things I would like to be with friends but no one I know is willing to spend the money.

Attempted to use the Ticketmaster web site to purchase tickets to Cirque du Soleil in Pittsburgh. Struggled for over an hour to select the seats I wanted that showed as available with no success. Finally had to call Customer Service and even they had a difficult time getting me tickets and couldn't explain why the seats I wanted, and which showed as open, could not be selected. I was forced to purchase seats in a different section than what I wanted.

Purchasing tickets through Ticketmaster is easy. I had a great sense of security that I wasn't getting ripped off by a bogus ticket seller. I'm happy to pay the service and processing fees. I usually buy my tickets from Ticketmaster.

I've always been able to get tickets for shows that I've wanted to see without any issues. I'll use Ticketmaster again for the next time I want to purchase tickets. I will also recommend my friends and family members to use Ticketmaster as well.

The map of the venue did not have an explanation on how to use to select seats. The map moved easily making it difficult to select seats. The app did not remove seats that were purchased by other fans immediately.

GREED. It's fast and efficient. However, if you go on their website to buy tickets you have to know that you'll essentially be spending the price of another half ticket on "handling" fees. It's pretty obvious these "middle men and women" are unregulated and are taking advantage of our desire for convenience.

I have never had a problem with Ticketmaster. The surcharges are high but the process has been easy and I found what I was looking for. I have had no real contact with the customer service to judge which is why I rated it a 3. Overall I have been able to get the tickets I want at a fair price with very little hassle. I would recommend Ticketmaster over most companies. I find going to the original is often best. The 3rd party vendors I have heard nightmares about.

I have always had a good experience with Ticketmaster’s, I have used them three times in the last three years and have always loved the professionalism of Ticketmaster. I have seen Peter Gabriel and Sting one year, two years in a row I saw Frankie Beverly and Maze for the last two years. Always going through Ticketmaster for my ticket needs, I just like the way they handle all of my need. Will always use Ticketmaster for my ticket needs in the future.

I bought tickets for a basketball game for my husband when he got done with boot camp and Ticketmaster helped me find the best affordable seats! Thanks to Ticketmaster he was able to enjoy his boot leave!

I do like the availability of tickets, but the two cons I have are the extra fees charged and the inability to get a refund in the event of an emergency. I didn’t find out until later about the ticket insurance.

Horrible site that actively discriminates against season ticket resellers by requiring buyers to turn off a filter that hides the reseller tickets. Buyers don't even know the tickets are available. Does nothing but line the pockets of the team owners. Complete pain to use, not 1/10th as good as Flash Seats.

Ticketmaster is a simple and easy to use site. It's easy to navigate whether you know what you're looking for or simply want to browse. They have all the events you could need and organize it into guides and categories. I also like how it makes suggestions for events I may like.

Purchasing tickets through Ticketmaster was a great experience. The prices were affordable and the seats were great. The time navigating the website was good too. When I first went to the website there were so many exciting events going on, but what I really like was the ease of using the search engine, which allowed me to go directly to the city where I wanted to purchase the tickets. I have an excellent experience overall.

Ridiculous that no one can go see any event for a reasonable price anymore. Fees! NO! The price of the ticket is never the price from any of the re-sellers and you can no longer buy a ticket from the box office as they are all snapped up by the re-sellers before a consumer can buy one directly. I think the government should step in and shut down these activities. I haven't been able to afford but one concert last year and one sporting event. I love to go to live events. It's very disappointing. In addition, fees for printing a ticket at home, fees in general. No changes. Complete lack of any customer service and a no refund policy even with ample notice.

Best site where I get my tickets from for wrestling events and other sporting events as well I definitely would recommend this site to all my friends and I usually save a lot of money as well using my credit card for presale codes.