Ticketmaster Reviews

I looked on Ticketmaster this morning for day V Fest day tickets but to find nothing. Do not tell me you have sold out already because I was very interested in going this year and it's very frustrating that I got waited in the queue for a long time since 9 am this morning. I was really looking forward to it as never been before. What do I have to do to get cheaper tickets first, because I have not got a great job right now and I'm not great at wanting to pay a large amount of money. Please could you get back to me as soon as possible about any solutions of what I can do for next time.

Purchased tickets for Jeff Dunham show in Fort Myers, FL. Can't print tickets. Ticketmaster support is non-existent, no "Chat", no phone contact, no solution. I will NEVER use them again. They need to be shut down.

Deceptive method of tricking people into mistakenly opting in to pay for ticket insurance. It's a bad trick on internet users to make them buy the insurance that they can cancel in 10 days if they notice that it happened. Poor methods of canceling the insurance, email address do not have incoming status. Must phone or use another email address to cancel the insurance packages. I was charged $8 insurance on a $20 ticket. This is a scam, bad trick to try to play on people when buying tickets. Shame on you.

The customer service team is slow to respond when you have questions. Even when they do finally get to you, they seem to not have sense of their own policies or how to be problem solvers. I would not recommend using Ticketmaster, especially as there are so many better options out there.

I purchased tickets for a concert for my daughter's birthday. She was subsequently diagnosed with cancer, because of chemo and immune system she is unable to go. I have insurance but after 3 emails I can't get a response.

I tried to purchase tickets for Cirque du Soleil. I tried for over an hour online and by phone. Online would not let me setup an account. Said I was already in system. I have never used Ticketmaster before!! So fine. I tried to get "forgotten" password. They ask for the credit card number they have on file. Pretty hard to do when you've never dealt that them before. Tried my one credit card number. It did not work. Hope nothing got charged to it. I need to check that. Phone sales are no better. They say the calls are too many, use the automatic system and then they hang up if you don't go to the automatic express. So there is no one to answer questions. The automatic phone system is a long process - not fun. I had to purchase tickets from Ticketmates.com. Very easy process.

Ticketmaster has screwed me out of $110 dollars when I sold tickets through their site. Keep telling me I have to verify accounts before they can send me my money. Plus they keep hanging up on me when I call to try to get my money. They didn't have verify anything to take my money when I paid for them in the first place. WONT PAY, TYPICAL BIG BUSINESS CROOKS!!

I had waited for weeks for these tickets to go on sale. I was waiting at my computer the second they went on sale and when the option to buy opened, I clicked to select my tickets. At that time I realized that they had turned off the map so you couldn't choose the seats that you want, NO, you have to take what seat they want to put you in! I don't want to sit where Joe ** wants me to sit, I want to sit in a seat that I prefer and I want to pay for. I'm paying for the seat, I should be able to choose where I sit!

Do not buy tickets on Ticketmaster... I know hard to do but when you see the blue dots available for the tickets of the seats you want to purchase the tickets that are chosen for you are not what you clicked on. I wanted aisle seats for my family. Young kids didn't want to interrupt fans when my kids wanted the concession stands or bathrooms. Well ticketmaster gave me seats right in the bloody middle of the row. Thanks! I did not or would not pick these tickets. They tell you to pick YOUR tickets but you don't get what you picked.

Last year tried to buy Jimmy Buffett tickets online with Ticketmaster. It took over 4 hours to set up an account and buy tickets. It had been years since I went to a concert and thought it was way more trouble than it was worth. I enjoyed the show. This year about the same thing happened only this time after going through hell to even get to the point of "purchasing" tickets they kept coming back saying my card was no good then the tickets were bought by someone else and I missed out on the seats I wanted.

I ordered three tickets to Monster Jam at AT&T Stadium for February 13, 2016 event. I ordered online on 02/12/2016. I was offered e-tickets (wanted to print at home vs waiting in line). I was given that option. I paid my $158.00 with taxes, fees, etc... I immediately went to Ticketmaster site to print my e-tickets. NOPE!!! Not happening. I call help line, 1-800-653-8000. I wait 34 minutes on hold. I hang up. I call back. I wait 15 minutes on hold. Ross answers. Ross talks through me and not to me. I explain to Ross that I ordered e-tickets and went with Ticketmaster because they have e-tickets, versus one of the 10 other resellers. He said, "Sorry you can't buy tickets the day before and expect e-tickets." I asked Ross "Why was I given the option and why does my receipt say: You have selected e-tickets." In red letters, when I go to print my e-ticket: You will have to Will Call at the event and wait in line to get your tickets!!!

I went to buy six tickets for an event as soon as tickets went on sale. Every time I selected how many tickets I needed and searched for seats I got an error. Not a specific error such as "six adjacent seats no longer available in section" or anything, just an error. So I went to order over the phone. The automated phone service also gave me an error message after I went through the extremely long and dull process of waiting on the automated voice to finally get where I needed to be to buy tickets. I called again and went through the same long wait only to hear a total $63 over expected. Come to find out that it was due to the extra fees. Seems a little steep to me. But I was unaware at the time why it was coming to that total.

Went online to buy tickets for a kids' event at Seattle Center. After selecting 3 tickets @$85 each, I was directed step after grueling step to get to the point where I could print my tickets at home ($2.50 fee, the least expensive option). By the time I got to the end, my bill was $311, a whopping $56 over the inflated ticket prices! When I wanted to print my tickets, I was told to check my inbox for the code which would enable me to print the tickets. Unbeknownst to me and despite the fact that 4 previous emails that I received during the ordering process went into my inbox, the printing code went into my junk folder, so after repeated attempts to print using the order number, my login password and so on, I was then locked out of my account! By now 25 minutes had elapsed trying to buy 3 tickets.

After advertising tickets at $17.50 for the UniverSoul Circus, I went on Ticketmaster to order the tickets... and was hit with ridiculous service charges. This is, of course, after I had tried several times to even get to the site that would allow me to buy the $17.50 tickets. I finally had a call back from a UniverSoul Circus staff to call me back and direct me on how to purchase these tickets. Not sure what happened, but I "to my recollection," purchased tickets for February 10, 2016 and it said to print your tickets two days prior.

Ordered 4 tickets, when I wanted to print out I needed a special code. The code was suppose to be emailed right away but of course it was not, just 2 hours later. As I was try to use my order number as a code it suspended my account, now I'm on the phone for 2 hour to try to log in. Every other place let you print out your ordered and paid for ticket right away. Not the Ticketmaster, after paying a 100% over the price of ticket in fees. The Ticketmaster should be investigated as a criminal enterprise convicted and should get a death sentence. People will be celebrating when this will happen.

I have been using Ticketmaster for years and other than their crazy fees, have never had an issue. For Christmas I gave Mumford and Sons tickets to my nieces and nephews. It said a limit of 4 but I assumed that was blocks. I ordered two for one family and three for the other. This was November. In January, Ticketmaster sent me a message saying that I had violated the limit and they cancelled my 5th ticket. Only they cancelled one of the two, leaving one person to sit alone.

Is it right to advertise a ticket price that does not exist and then add multiple fees that more than double the starting list price? I purchased two tickets for the Union VS RPI college hockey game for 1/23/2016 in Albany NY at the Times Union Center. I went to the Times Union Center website, which then sent me to the Ticketmaster website to make the purchase. Tickets are listed for $8 for children, but after I started the transaction they add a $2 facility fee. Don't you have to go to the facility to see the game? So the ticket starting price is $10. Right? Even my ticket stub says $10. There are NO $8 tickets, so how can they list them at that price? Then they charged a $4.55 fee per ticket, which was disclosed AFTER I started the purchase process. Ok... They have to make money. A little high relative to the $8 base ticket, but I understand and accepted the price of the online purchase.

I went online to buy tickets and received a pop up stating my password was incorrect and so submitted for a password change. I received the change password email, followed the instruction and received a pop up stating I had not requested a password change. I went through the process again... And again only to receive another pop up to delete my old information and so I did. After a few more attempts, I get a pop up telling me to call customer service and I do only to be put on hold to be eventually told the office was closed and was provided a number to call to purchase tickets. I dial the number only to be told that the sales office is closed. Really??? 45 minutes later, I still have no tickets and I guess will invest who knows how much time tomorrow to try once again to get tickets. Sheesh! They should be paying me a processing fee for the time and effort I have invested to buy tickets.

On Nov 16, 2015 I logged in to Ticketmaster with 2 presage codes for Justin Bieber tickets. As soon as 10 am hit, I used the fan club and the Ellen presale codes and accessed the presale page. Under the time constraint that you are given for purchasing and seeing a list of links to click on, I accessed tickets that were $780.00 each for Section A on the floor. Thinking these prices were the presale prices and that all other tickets would be priced accordingly, I purchased them.

I bought 2 tickets for Andrea Bocelli for e250 total e626 on Ticketmaster. When I received them by post the face value was e156. Rang customer service stupid service, staff member did not have a clue. I will be contacting Consumer Rights Ireland on Monday 4th Jan 2016.

The automated prompt system is absolutely terrible. So much so that my family and I have gone out of our way to buy tickets by any other means. If it means not seeing a gig because Ticketmaster is the only option, we often simply without going to the gig. Sometimes there is just someone so amazing that we are forced to have to buy tickets through them. It is excruciating. Why is it too much to ask to speak with a representative? Considering the service fees charged it would seem that there SHOULD be some sort of "service" available. I have tried to buy tickets online today, there seems to be one ticket left and it won't be released for some reason. Boy, I wish I could buy it. I'll bet the venue who contracted Ticketmiser would like to know that fans are being "served". Again, I will simply go without seeing this gig. TM sucks.

I purchased two tickets online at ticketmaster.com as a Christmas present. I read through the whole website about how to transfer the tickets to someone else and it was suppose to be a very easy process. Only after I had purchased the tickets did I discover that the tickets I bought were not transferable. So I called customer service to try to get the delivery address changed so the tickets could be sent directly to the person I bought them for. They would not do that either. Using the excuse that it is for security purposes that they will only send to the billing address of the person who purchased the tickets.

Purchased front row seats to the Disney on Ice show "Dare to Dream" at the Rogers Centre for December 27th. I took my 3 3/4 year old daughter to see the show with a friend of mine as a Christmas gift in which I spent over $300.00. Within the first 3 minutes of the show, a witch came out and ABSOLUTELY TRAUMATIZED my daughter who was left trembling, shaking, and crying in fear over this character! We had to leave and could not watch any of the show. Keep in mind she has seen another Disney on Ice show and enjoyed it, but this one was not suitable for her and Ticketmaster had no warning whatsoever!

On Christmas Day I purchased Hockey tickets for my husband and 2 sons. The tickets were listed at 175.00. but when I received the tickets, I had been charged an extra 46.03 for service charges and fees. I sent a message to Ticketmaster because this was completely unacceptable to me. What bull, there was no disclaimer anywhere on the site and only purchase price was shown up front. Total was not present until after purchase was made. I have now read so many negative reviews saying the same thing and will never use Ticketmaster again.

Someone needs to investigate these crooks! I've had the same experience similar to so many. Went to buy ACDC tix two separate times, once in Vancouver and once in Tacoma. Same thing happened both markets. The day tix went on sale, got onto TM, jumped through all the hoops in order to process payment for tix and the transaction seemed to stop once all the info had been entered for processing. It did this on several attempts, not knowing if my card got charged or not. Also, knowing by the time I actually got anywhere, everything would be on Stubhub, robbing legit fans from getting to experience the artist! This is killing live acts. I've started to favor smaller venues just so I don't have to go through this BS! Hopefully the artists will start protecting the people who have helped make them famous and put a stop to this!!

I bought a parking pass on Ticketmaster. Tried calling customer service lines and none of their phone numbers worked. So ended up having to email customer service. Took them 5 days even to respond to me and in the end, they're telling me they can't help me. No other options on exchanging or refunding my money. Never will I buy through Ticketmaster again. Stubhub has won my business for everything now.

My husband tried to buy tickets on Ticketmaster's for AC/DC. The system gave us great tickets, so we clicked purchase. He was in the process of purchasing the tickets, he was putting payment information in and the site knocked him off, mid payment!! UNBELIEVABLE! He DID NOT refresh! The Ticketmaster site says to go to your account queue where you can continue your purchase, but when we went into our account, no AC/DC tickets were there. We called Ticketmaster and asked if they could look at his account, it should show that he had started putting payment info in, they should have some information on their side, but the person we talked with couldn't care less. Tickets for the show are sold out. The seats we were supposed to have are now 3X the price on Vivid Tickets. There is something very wrong about doing business this way.

The ticket situation with Ticketmaster is a scam. I had 5 people at 10am checking ticketmaster and all good seats were already taken and placed on secondary websites for a ridiculous price. It was for AC/DC in Fort Lauderdale and New York. Both times with five people online there were no seats worth even going. It's sad what has happened in this industry. I wish AC/DC knew about this business practice - maybe they don't even care. I have a son with cancer and needed tickets near the stage but cannot afford $600 per ticket in Florida and in New York they are $1,500 per ticket. Unbelievable.

Big adele story that no one could get tickets as soon as they went up for sale. This is not news. This is going on since bruce springsteen had them investigated years ago and still nothing has changed. Every time a big singer or band is on sale you cannot get online - suddenly hours later all the scalpers have the best seats up for thousands of $. Some of these sites are owned by ticketmaster and if not you can bet those thousands that scam-master is getting a cut. This morn ac/dc on sale at 10 and by 10:01 you cannot get on in ny or phil venues. Says sorry no tix are available. Even thought I'd see if handicapped had seats. No. Investigate and let all of the fans who have been ripped off get free first 15 rows tickets forever.

Thank you Ticketmaster for wasting 2.5 hours of my time trying to purchase Adele Tix for the Phila shows. It was so great to watch my computer screen spin forever and say you are in the Q and are in order for next available tix. It was also great to never be able to get through on the phone - only to be pushed to an automated service that could not understand what concert tix I had requested. I'd say, "Adele" and it what say "Zombies"? I'd say, "No, ADELE" and it would say - "Muscles"? WTF Really!!! It is amazing how I was in online to get next available tix. Only needed 2 for an Xmas Gift and funny how all the ticket agencies had gotten 1000's to my 0. Can you say ticket monopoly!!!

There is something very wrong with a ticket vendor from whom a person cannot get tickets. The Adele experience was a nightmare. Getting tickets for Seinfeld is impossible. I don't understand how this company stays in business or why it has no competition. I also don't understand why performers are willing to put up with this. Clearly, the resale vendors are having no difficulty procuring tickets. I am not a "Verified Buyer" because I was unable to buy any tickets from Ticketmaster.

I went on the Ticketmaster site at 10 am sharp and was placed in queue to buy Adele tickets for my 2 daughters for her October show in Toronto. After waiting for about 30 minutes (though the site said less than 10 minutes), it was my turn to purchase tickets. I accepted the 2 tickets which were $195 each. Followed all the prompts, entered my credit card info, all the personal info, then saw my ticket confirmation that they were reserved. All I had to do was accept and they would be mine BUT after I hit the last button... a message came up that something went wrong with my order, and POOF... tickets were gone!!! It took me back to event page, where I would have to wait AGAIN! I was in tears! I waited and waited and waited... only to find out that they were sold out!! WHAT??? I called customer service, (got some call centre in Texas), and they didn't care. Called Head office in Toronto, left 2 messages... NO REPLY!

I was Ticketmaster's website trying to get Adele tickets for Chicago 7/10. I got 3 tickets (exact section/row/seat can be provided). I added them to my cart and proceeded to checkout. I selected I wanted print at home and no parking pass. When I next, I was brought to a screen saying "Sit tight, we're securing your verified tickets..." where it sat with a moving circle for over an hour. Eventually it left the screen and brought up a button saying return to event page. OF COURSE by this time the concert is sold out and the section I had is selling for over $800 while I should be paying $150. I would like to know why I did not get the tickets. Clearly it was an issue with Ticketmaster website/server and I should not have to pay the price for this.

Waited in the queue for over 40 mins to buy tickets to a concert. Secured the tickets and when I purchased them the system was overloaded and it would not process the purchase even though an order number was issued. Ticketmaster didn't care as they had others who will buy the tickets. NOT impressed. I will not deal with them again. If their system cannot handle the influx of calls for a major concert then they should upgrade their system!!!

I was online to purchase tickets for Adele. As soon as they went on sale at 10 I clicked and was immediately put into a "line". I was then put onto another page where the wait was 20 minutes. After the time, two tickets shows up and I filled out all of my information, including Visa, I hit "next" and received an error message. I was within the "time limit" and all information was correct. I then tried to get more tickets and waited in line again for 45 minutes but they were then sold out.

So was waiting on the electronic Ticketmaster "line" for Adele's New York area shows. I hit the Enter button for the tickets that went on sale at 10:00 AM, at 10:00:01, and went on to their electronic line. After seeing that my estimated completion was 40 min... 30 min... 40 min... 10 min... 45 min... I received the final notice that the tickets were sold out at 10:45. Surprisingly I then went on five different secondary ticket sales websites and amazingly all of them had tickets to the show ranging in cost from $350 per ticket to $750 per ticket. Why doesn't Ticketmaster just state that you don't have a hope in he-- of getting tickets for a popular event so don't bother trying. It's obvious that whatever blocks of tickets they were allocated were immediately sold to secondary marketers at significant markup.

Tickets to go on sale at 10 cst - 10 - went online - went all the way down to 6 minutes waiting and then back to 45 minutes wait - 10 minutes later - all tickets gone - Stubhub has tickets and other ticket places at 10 times the value so just leads me to believe that Ticketmaster selling to other ticket venues so that the prices can be jacked up.

On December 5th 2 tickets to Chiefs at Raiders game. The order kept timing out. I waited 25 minutes to make sure the charge didn't come through so kept trying. The order just kept saying timed out. 30 minutes after giving up I got a notice from my bank $1500 has been in processing from Ticketmaster. At this point I still haven't received ticket. They don't show up in my account. So I called. The explanation I got was they place a temp hold on the funds until transaction is complete.

Sat waiting for tickets to go on sale for tool in St. Louis, waiting for tickets to go on sale at 11 A.M. AS SOON AS THEY WENT ON SALE THEY WERE SOLD OUT WTF LITERALLY 2 SECONDS, they are clearly selling them to StubHub and other scumbag ripoff sites and they mark them up to ridiculous prices. My dumbass paid fascist low life StubHub 200$ for not great seats. I want to enjoy and support a band I love, but this is out of hand, there is a special place in hell reserved for you Ticketmaster/StubHub, see you there.

I called about tickets that were never received after 3 months. The website would not let me submit a question via their email form. Instead, it demanded that I keep selecting their pre-formatted options until there were no more options. IOW it was a dead end with no way to email them a question. I called the published customer service number. During the automated greeting, I pressed 0, and it hung up. I called back and tried not saying anything. The IVR said, "Let's try this a different way... goodbyeee!"

So I sit on Ticketmaster.com, countdown is on to Justin Bieber ticket sales, a Christmas present for my daughter. 10am strikes, I'm THERE! No tickets available at all except on the floor, +$400. StubHub and all the others have already been allowed to buy every single ticket. NOT FAIR! This is scalping! NOT FAIR!

I was online ordering tickets and went to proceed as I hit proceed the page stated timed out. NOWHERE on the page is there anything about timing out limit. So we had to look again and even though it says wait time is 6 minutes its been over 30min so far. Now the concert is sold out! You cannot time out when processing a request! I want my tickets!

I found a Russell Peters "comedy" show as described by Ticketmaster with reviews on how funny his show was. When I purchased the tickets trusting what Ticketmaster had described I found out that it's a DJ party and Russell Peters will be one of the DJ's performing that night so it's not a comedy show at all, it was actually a party.. I couldn't return or refund the tickets because they were nonrefundable tickets (as it took me to Ticket Web to purchase the tickets from) so I asked them for at least a credit for what I've paid because of their false information but they apologized and said "sorry we didn't have enough information about the event but we can't do anything for you."

You can spend hours trying to buy tickets and get frustrated. Nothing happened. You need to use another website to do it.

I buy a lot of concert tickets and it's always a new scam with Ticketmaster. They SCALP their own tickets. Right now the scam is: IF you are lucky enough to get one when they go on sale, they do not release them for printing so they can hold off the buyer from selling them on a 3rd party site, which is where they have all the ridiculously inflated tickets they are selling. Most of the time you have to go to 3rd party sites to get tickets because they say they are sold out immediately. And I know I have not been able to buy on their site, and had to go to 3rd party site, only to come back to them 3 weeks later and they are selling them. I know they either own or have shady dealings with, Vivid Seats, TicketsNow, and StubHub. They are the Scammiest of scammers.

Don't buy Ticketmaster gift cards!!! My wife and I received a Ticketmaster gift card and went to use it to buy theater tickets. The venue told us we could not use it at their box office. We needed to go through Ticketmaster. We went online and bought 4 $40 tickets. We then discovered that Ticketmaster charged a facility fee of $5 and a handling charge of $5.75 PER TICKET!!! That is a 27% surcharge. You will be much better off just giving a Visa or Mastercard gift card so the recipient can go to the box office and purchase the tickets directly.

I purchased tickets that were to be for upcoming date. The site had listed a date that passed and my card was charged for a previous game. After 45 minutes on the phone with discussions with foreigners, transfer from one person to another, holding over and over, I was told that irregardless of the site I could not receive credit for the game that I requested. Never using Ticketmaster again.

Ticketmaster is still up to their old tricks. I tried purchasing 5 Seconds of Summer tickets at PNC Art Center and Madison Square Garden. Tried pre-sale as soon as it opened, but of course there were NO tickets available. Tried as soon as regular sale opened the next day. Within seconds for PNC show, only seats in 400 section and lawn seats available; them only lawn seats and within a few more seconds, no seats. But lots of tickets immediately available for resale at inflated prices. Fortunately got some tickets for the Garden, but "best available" gave me 200 section. Of course, after buying them, seats in the 100 sections opened up.

I recently had a horrible experience with Ticketmaster and the organizers of a festival that took place in my city. For the second year in a row, the festival pass system was non-functional and overcomplicated, and paying customers like myself were not able to get full value out of the prices offered. Several repeated attempts at getting help from the festival organizers got me only "tough luck" responses. One response even acknowledged that their pass system was convoluted and would need to be fixed, but would offer no further assistance. Several attempts at contacting Ticketmaster got me... no response at all!

Needed to buy three tickets to Swan Lake at Palais theatre. Three seats together were not available so decided on two together and one separate. Went through process to purchase single first. Ticket purchased successfully. When I went in to purchase two tickets system did not recognize my email or password. Bypassed that system and entered credit card number. System did not recognize credit card number. So left with a single useless ticket. Tried to contact via phone. Do they really even have phone operators?

Myself and brother got 200.00 tickets from Ticketmaster. Nowhere did they say obstructed seats. This is the second time I have see the backside of Paul and not seeing front of stage. I was mad entire show. Top it off with people standing and raising stupid signs. What a waste. Concerts are and always be a joke. Corporate people will always get the best seats.

I had purchased tickets to The Who concert in Saskatoon, Canada but unfortunately the concert was cancelled. I had paid by Visa and contacted them by phone on Sept 20, 2015. The person indicated that the money would be refunded to my Visa account within a day or so. 10 days later still no money returned. I phoned again and was reassured the refund was processed and it would be there shortly. It never showed up. I then began emailing customer support. No refund.

Echoing the guy from Long Beach… I have tried since the pre-sale started for the Toronto show and I get the same message on T-master "Unable to process your request. Try again later." Yet all these 3rd Party Places are selling the tickets. WTF?

When purchasing tickets to a Madonna show in Edmonton I bought tickets, which were close to $400 and NOWHERE DID TICKETMASTER INDICATE THERE WOULD BE NO VIEW. Not only is the view obstructed it doesn't exist. How is it they are able to get away with this and NO ONE can do anything about them. All the good tickets they sell to subsidiaries and charge outrageous amounts. This hurts the artists as people are going to stop buying tickets to shows. I know I will no longer go to a concert where Ticketmaster controls the release of the tickets. It's too bad!

I had looked forward to going to see Garth Brooks live. So I went online at 10 am the day the ticket went on sale. I had at first gotten a lower, level behind stage ticket. I couldn't print the ticket and I had stuffed to do, when I came back to print the ticket I went from lower level to upper level. I was fine with being backstage a lower level, but get bumped up so high was very upsetting. So I called customer services. I got excuses from: "promotional sales and fans first" to "tickets sell out fast" to "Sorry, it says that is what you order. Can't do anything if you don't have proof". You know all I asked was for in mid-level and they can't help because tickets already sold out. I was even told: "First come, first serve". I know I was 12 minutes but to be put upper level behind stage ticked me off and very upsetting.

Ticketmaster is a company who allows other companies to hide behind their name and screw you as a consumer. I'm a single mother and it's a little embarrassing especially when I have read so many stories of other consumers experiencing problems on a larger scale (price wise anyways). Disney on Ice is here in Atl Oct 7-11. It's the 10th I'm purchasing tickets and not giving the option to use promotional code. There isn't anything they can do or will do about it because they didn't offer the coupon, a promoter did and it isn't valid. They then went on to say that these promoters and local agencies use their names on flyers and posters illegally. That the coupon I received at a local store was created without their knowledge or authorization.

Tickets for Iron Maiden went on sale at noon. I was on my computer at noon and tried for 30 minutes to buy tickets, however they "couldn't process my request." However all of the other aftermarket ticket sales sites such as StubHub were already conveniently selling these tickets for more than twice the face value. They are the biggest ticket scammers out there.

I purchased 2 tickets off the MN Wild site through Ticketmaster. I realized after my purchase that the tickets were standing room only. My boyfriend is injured and can't stand for long periods of time. I contacted Ticketmaster twice, first time I got hung up on and the second time the customer service rep could not find my order, so she told me to call the MN Wild support. I contacted the MN Wild and they said I needed to go through Ticketmaster for what I was needing help with. I am now waiting helplessly for Ticketmaster to e-mail me back. I don't see this problem getting resolved seeing as they don't even have my order on file even though I got an e-mail confirmation, I printed my tickets out and there's a confirmation on the MN Wild site. Needless to say I am very frustrated with Ticketmaster.

I used the app to buy 2 inexpensive tickets to a concert. I ordered the seats next to each other. I received 2 tickets... in two separate rows. The two people I spoke to in customer service said it was my fault because I selected them that way and if I wanted to sit together with my guest I need to move to a less desirable section at the same price or pay more money. Now granted I should have checked the tickets more closely when I printed them but I did see the seat numbers were next to each other. I never even thought there would be an issue with it being in different rows.

I purchased 2 tickets to a Detroit Red Wings game for $670. After the purchase was completed, the seats assigned were not the 2 seats I had wanted. When I called to get them to change them, I was told that the tickets I bought were from a season ticket holder and they can choose which of the 4 seats to assign. The problem is that Ticketmaster puts their name on the tickets and then basically says they are not responsible for how tickets are issued. They have wiped their hands off any fault and just told me "Oh Well". They put their name on the tickets, they sold me the tickets, therefore they are liable for customer satisfaction. There is also no way to get a hold of the ticket holder to ask to change my seats. DO NOT buy tickets from Ticketmaster. Again DO NOT BUY FROM TICKETMASTER.

Atlantic city boardwalk hall, most I ever paid for tickets. 500 a seat for the Madonna concert in October 3, 2015. No air conditioning on, hot as hell. I have health issues, couldn't bring in my insulin. Plus I'm short and are not very accommodating. Watch her for 3 songs, stood on seat, got kicked off cause others can't see. I'm only 5 feet tall and got pushed around. No matter where I tried to go horrible security said I couldn't get my meds from car cause I wouldn't be able to get back in. They were also over packed and understaffed, no medic on board. Worst experience ever. I want a refund for my wife and I or I'm taking them to court.

I contacted Ticketmaster because the performance was significantly delayed due to lightning and the tickets indicated the show started at 3:00 pm. Due to the severe weather conditions we didn't want to stay exposed to the elements. The venue had a strict no re-entry policy. They keep saying that the show still went on so no refunds. Now someone please tell me how it is acceptable to say a show was not rescheduled when the start time was 8 hours after the original time indicated and the audience is expected to be exposed to thunderstorms throughout that wait in the open air. And the venue made absolutely no announcements about what was going on. That is blasphemous and I will not stop until there is some standard by which these event planners are accountable for their willingness to put people in harm's way. And the ticket sellers stand behind the practice as though it is legitimate. It is nothing short of shameful.

My fiance and I were looking for tickets for an upcoming concert in Pittsburgh a week before it was taking place. When I went onto Ticketmaster's website on our desktop computer to search for tickets, the only two tickets that were available were resale tickets. We NEVER purchase resale because it's known that people jack the prices up to make a profit, but after continued searching and multiple attempts to find face value tickets through Ticketmaster and affiliated websites (TicketsNow, PromoWest) we were at a dead end and the ONLY tickets available were the ones we purchased. How do I know this? Because as soon as we bought them, I called my brother who wanted to come with us, and he found ZERO tickets for sale on Ticketmaster and was bummed.

Purchased concert ticket, the concert was postponed and then canceled. Ask for a refund of my purchase of $79.75 paper ticket and they declined and offered me $80.00 credit to a future concert, but I refused. Just wanted my money back. They stole my money!

I am extremely disappointed with the service I received from TM. I purchased 5 concert tickets using the TM app. I am convinced the system is set up to trick customers into buying resale tickets. I was not given an option to purchase better tickets. It automatically offered the resale tickets first. It stated there was no more tickets available in the venue which encouraged me into purchasing resale tickets. I thought maybe those were the only tickets available until I logged into TM using my desktop. I immediately noticed there were better seats available for the same price as I paid for the resale tickets.

Worst customer service in the world. I don't understand how are they surviving. I had to take huge loss because of their fault. My ticket got sold automatically, I have no idea how. They allowed some hacker to sell my ticket & transferred money to some other bank account. Customer service has no clue and kept saying that "you sold your ticket." It's so frustrating talking to them, they have no idea how to dig into any issue. They will keep you on hold forever. I'll never use them again & would not recommend to anyone.

I bought tickets for my granddaughters to see Frozen in Memphis. Since I can't attend I wanted to transfer tickets to my daughter-in-law. I did the transfer on Friday evening for 5 tickets. She didn't get the first ticket until Saturday morning. By Monday she still didn't have the other four. They said transfer pending. The website does not have a phone number listed so I tried an email. It was never answered.

The Ticketmaster it is the worse service ever. I won't never buy tickets again. My problem started when I tried buy tickets to Extreme Christian Concert event with my American Express points. I searched a lot of tickets option before I decide which choose. But the website did 2 orders without my permission and without my Amex Rewards. After I checked my email and see both orders, I decided contact the customer service to resolution my problem. I did 3 solicitation and anyone resolve anything. I tried return one of my orders because I bought wrong. I asked about barcode because I wanted resell the tickets in other website. Now I tried require to put the 2 orders together or transfer the cheap order for more expensive seat to I have 3 tickets and I can't too.

There is no quick or easy way to get to a human. When you do finally get one they barely speak English and their background is humming and whining in your ear. I ask her to look up my ticket and she was snotty and told me "we don't do that kind of thing." So I said "so I have wait til I go to the game to find out if my tickets are any good?" She says yep and hangs up. Unbelievable.

My sister thought she was buying PRESALE tickets for Hugh Jackman as she always gets alerts for presale tickets from Ticketmaster. The site she was on was for their RESALE site. Not realising this she bought 2 tickets and it end up costing her $700.00. How can Ticketmaster offer this resale scam. What is to stop anyone buying 20 or more tickets at the correct price and then reselling them for huge profit? This is SCALPING at its worst.

I purchased 6 Rolling Stone Tickets during a pre-sale thru Ticketmaster, On April 10, 2015. Paid over $500.00 each for Club Seats. At concert June 20th, the seats were directly aside the stage, with the band's speakers obstructing any view of the interior stage, other band performers, and video displays. The website gave impression seats were further out from stage. Tickets were overpriced by at least two hundred dollars for obstructed seats. Ushers at Heinz Field had been offering Floor Seats to others in our Section, 208, as they advised the band was unhappy with the view from these side sections. But we were too late to get such an offer, and all available Floor Seats were taken. These Sections, 208 and 237, should not have been made available for sale, due to their poor location, or the stage should have been moved back further toward the end zone.

I attend the University of Minnesota Duluth. And I want season tickets for the men's hockey team. And it was supposed to start at noon but it didn't. Because Ticketmaster sucks. Ticketmaster isn't calling Duluth back or anything and I am very rattled. I have class and will have to skip lunch because of this. So this is my angry typed letter of anger.

I have an account with ticketmaster and have always used them for many events in the past. I made the mistake of putting their app on my phone. Well long story short my young 4 year old daughter got a hold of my phone to play a few games I keep on there for her. She ventured out from her usual few games she regularly plays and opened this app. She ended up purchasing over $200 worth of tickets for a damn event I am not even in the same state as. When I contacted them to see if I could cancel this they would not help me. I am now stuck with tickets to something I cannot even attend to. So if you want to purchase tickets I advise you think twice about using this shady business who has no compassion or understanding for little life mistakes. Never will I use them again!

This review is for the Seattle Sounders ticket-buying experience through Ticketmaster, which is the official way to buy Sounders tickets online. The morning of game day, I purchased two tickets that were being resold by other customers. Ticketmaster verifies all ticket resales, so that seemed safe. I was not able to download my tickets after waiting an hour, so I called customer service. After waiting on hold for 10 minutes, I reached a representative, who couldn't fix the problem himself, so he said that specialists would look into it and call back within 20 minutes. I never got a call. I called back an hour later and waited on hold, listening to obnoxious elevator music for another 15 minutes. After explaining the situation to a new representative, she told me that she couldn't fix the problem, but that she might be able to refund the cost, if I waited on hold again. I was not interested in this option, since I was already at the stadium.

Unfortunately, I had the opportunity to deal with the hidden policies that Ticketmaster likes to claim are listed online when you purchase. And unfortunately, it seems like I am SOL. I used ticket master to purchase U.S Open tickets because of an email for a promotion from the USTA. I was not aware that if you buy resale tickets they are not eligible for any promotions, nor are they refundable if you decide you do not want to purchase the tickets. I made the purchase, not realizing that I did not apply the promo code.

Just like a previous poster for the first time I was prompted with this protector option. It highly encouraged me to select yes (bold letters, plus the literal words of encouragement), and there doesn't seem to be much information around what it is, nor about the charge (am sure it's buried somewhere). Anyway, I have no idea what it does but after the fact was charged $8 per ticket (on $50 dollar baseball tickets). I blame myself I guess as I should have never trusted Ticketmaster in that this was something positive. So as I have been once bitten, I hope everyone else is twice shy. I'm yet to get an email from the 'insurance' company about what this actually does. Perhaps it protects me if there is a tornado in downtown Toronto because we get a lot of them :P.

I recently booked tickets through Ticketmaster (TM) and I have two issues with their system - 1. Tried to book family ticket for rugby event and did not like the location but would not allow my children into certain areas because they are not getting full adult price / refused me kids' tickets to only two areas (obviously crap seats). 2. After reluctantly purchasing tickets in this area I confirmed my 132 charge only to receive another separate email from Alliance that I had "opted in" for event insurance (I've done nothing of the sort). They charged my cc 16.95 and I tried to contact TM but they have zero contact details on circular contact information and FAQs.

I purchased tickets for a One Direction concert in Kansas City, they were awesome seats and my daughter could see great. Then the lady sitting next to us stated she needed 2 seats when she had only purchased 1. After trying to get a hold of someone and told there was nothing they could do, a person with the event moved my group to a different section and my daughter couldn't see at all. I was also told by Ticketmaster that if we wanted the original seats back that only 2 were available, when I paid for 3... My daughter was very unhappy and it wasn't even worth going to.

On July 26, 2015 I checked my bank account on an app I have on my phone I saw there was a transaction of 221.42 for a Taylor swift concert from ticket master. I then sent an email saying if I can get a refund on the ticket that was recently purchased. Turns out someone got my information and used my account. They replied two days later "sorry the tickets were sold from another person that has got them and resold them" so I was on my own. ** that. Why would I spend 200$ on Taylor swift tickets. They then emailed me a day later saying I can put them up for sale. I checked on their website it says full refund after 72 hrs after purchase. I told them that and not have got a reply. I was basically robbed now 200$ less with nothing I can do. I have told them I wanted my account deleted no reply either. I took my form of payment off and I'm never going to use them again. Horrible customer service and they do not go by their policy.

I purchased tickets to a venue scheduled for 7/26/15. I chose print at home option. On the day of concert, I was unable to print my tickets from neither my home main frame or laptop. The web page wouldn't move to print tickets. I then called Ticketmaster, because it was late, and requested will call, which the person said she did, giving me a confirmation number. Went to Fairgrounds and at venue attempted to get tickets. The guy after at least 10 minutes on computer and phone gave me a number to Ticketmaster, and said I needed to call them and ask them to release tickets to will call. After 10 plus minutes on hold I gave up and went home. I will never use Ticketmaster again!

Caveat emptor. Ticketmaster.com BAIT and SWITCH. Tickets charged at double the face value. Their claim, "You bought from a reseller". I say, "No, no, no I went on YOUR website". They say we were redirected and they claim no responsibility. The reseller (who was directly linked to the Ticketmaster page and did NOT make the switch obvious) takes no responsibility saying their banner is different. Blah, blah, blah. Liars, cheats, frauds. NEVER AGAIN. Be warned, better yet, stay away. I am not the only one. People sitting beside me -- exactly the same story.

I'm usually quite articulate when it comes to reviews and accurately conveying why my experience with a particular business fell far short of expectations; a hair above inducing violence. There aren't enough curse words, middle fingers, vile gestures or angry emoticons in the universe to illustrate the utter and complete disgust I have for Ticketmaster. Tickets on sale at 10 am.... Sold out at 10:02. Repeatedly for YEARS. You have to prove you're not a robot by selecting photos now but by the time you are done telling them you're not a robot, the event is sold out. How is Ticketmaster the only game in town? And how are the resellers not price gouging with their nosebleed seats at 4 times the face value?

I had ordered 3 Vans Warped Tour tickets, one month in advance. Tickets had cost around $36. I received an email saying that I was charged around 100 bucks, which made sense. I did not print my tickets immediately because you figured with my luck I'd misplace them so I waited till the night before to print them off. At this point my email had said I was charged $286.41... I also could not print off my tickets and the Live Nation website said I had no upcoming events. Extremely pissed off. I had tried to keep calm and called customer service. Just a brief 3 hours later of waiting and being transferred and waiting and being transferred again I was told the tickets I ordered were actually resale tickets and they were non-refundable...

Ordered e-tickets to see Michael McIntyre in December for August 2015. Every time I go online to print them it says they are still not ready for printing despite receiving an email saying they have been printed and sent out. Every time I call up I am told that the bar codes have not been designed and printed as yet and if they're not available 5 days before the event they can possibly do something then. In this day and age of on-line technology not having the barcodes available is in my opinion does not seem possible. It remains to be seen if I ever receive my tickets.

I ordered tickets online for the Ringling Brothers and Barnum Bailey Circus in Houston for July 18, 2015. Printed tickets come to find out that they had given me tickets for the Friday night show and now telling me that it's not their fault. That I should have paid attention before I went. Basically saying that it was my fault and I'm out $200. Won't use them again.

I was signed into my account on TM at 5 to noon (tickets on sale at noon Central 7/17) and watched the website change to tickets now on sale. I tried for 40 minutes straight to get two tickets, best available, got nothing. Every time, I got no tickets for this venue. What a crock of crap. I look an hour later and there are a whole bunch of tickets available on resale at 3 to 10 times the price. What a ripoff Ticketmaster is. Most likely bought the tickets themselves to resell for more profit. Big SCAM.

Booked a Vegas show through Ticketmaster and was pleased to have lots of seats to choose from due to booking early. Decided to pay extra for a great view near the front as it was a birthday treat. However, when we arrived, we had a restricted view due to a fixed camera which was stationed directly in front of us. This wasn't declared at the point of purchase, nor reflected in the price. The view was so poor that we couldn't even see the artist on stage at many points.

I bought a ticket for the T in The Park Festival in Scotland for today, Sunday 12 July 2015. The ticket never arrived at home. I called the customer service on Friday and I have been told the ticket could have got stuck somewhere and a duplicated one was sent to the T park festival to be collected the same day. I try to explain my situation: I live in London, that ticket was a gift to a friend so I need the ticket by email as soon as possible. The customer service was really poor, kept me waiting ages at the phone as I requested to talk with the supervisor that of course was not available... I have not been refunded, I spent 97 pounds... and nobody enjoyed the festival.

My boyfriend bought tickets to a Broadway show as a gift for his mom on her birthday. They were going to be coming up to New York from MD and the show had been booked for June 27, a couple of weeks after her birthday. About a week later my boyfriend happened to look at his credit card statement and noticed that the charge had been refunded. Unsure what was going on, I did some research and found out that the show had posted it's closing notice about 3 or 4 days after we bought the tickets had it's last performance the weekend before we had booked.

Contacted Ticketmaster customer support, by email first.

A friend and I purchased floor level tickets for UFC Glasgow later this month at a price of around 150 quid each. Tickets arrived for Row Z on the 3rd tier, basically as far to the back as possible. Not what we paid for! The accompanying letter had the correct seats numbers printed on it. Emailed Ticketmaster to complain and received a generic 'We don't refund or amend tickets' response. All in all we've been scammed by them. They've not given us the tickets we paid for and have zero interest in our complaint. Never using them again.

My wife and I purchased tickets for an event for her parents as a gift through our Ticketmaster app. On the delivery options page we selected e-delivery as we have always done for other orders and subsequently received our confirmation email with a link to the tickets. However when we went to print the tickets, we were instructed that we had to show up to the door with our CC and picture ID to get in, a rather LARGE detail that was NOT disclosed through the app and the purchase screen at the time of purchase. When I called customer service to inquire about this and how to obtain actual tickets to give to my in-laws, I was told that I have to show up at the door (I live in another city) and show my ID and CC to get them in to the concert.

I have been going to the theater for over 50 years and have never had a worse ticket-buying experience. First online: molasses slow service. Poor navigation. OK. Call on phone. MISTAKE. Program insists on getting and giving all information. Do you want to buy tickets? What City? Name of venue. Confirms name of venue, city, state, address, zip code, phone and type of venue. Then address. Then name of event. Then reviews all seating options. Then reviews prices. At each step if you ask for a representative it repeats all previous info and tells you it needs more info to get a representative. I am sitting with the exact seat numbers I want from online research and answering fifteen minutes of questions and also getting useless information.

Tried to order tickets online and it would not complete. Called Ticketmaster and the girl quoted me a higher price than online, stating they had the same screens & argued it would be the same. I closed out and refreshed and the ticket pricing had change. The girl argued with me that that was not possible and that it would not change in the middle of the day. I told her I could have sent her a screenshot of the pricing and that it had changed. I worked for an entertainment company who used Ticketmaster to supply their venue's tickets and it was a terrible experience for all involved and the only reason they kept them was they were under contract with them for five years. Ticketmaster paid people to come in just to listen to complaints and never really fix anything.

I had purchased 2 Ultimate Shania Twain Experience tickets for June 15 in Winnipeg and was very disappointed. I was under the impression that we were to meet Shania and have photos taken with her. She was almost unrecognizable when she came out for photos and did not acknowledge her fans. She was supposed to make an appearance at the soundcheck but never did. We were supposed to get free gifts, but did not and were told that a package would be sent to us. It is now two weeks since the concert and have received nothing. Ticketmaster does not even respond to emails. The Ultimate Shania Twain Experience was actually an Ultimate Shania Twain Disappointment and far from worth $900 per ticket.

Purchased ticket for Rolling Stone concert 6/23/2015. Felt lucky to get them within the first 7 minutes. However when we got to the gate we were told ticket were already scanned! The gate agent took our tickets. When I called Ticketmaster (very frustrating transferred, discounted etc.) I was told it wasn't their problem but their "sister company" Tickets Now which is a resale site. How could ticket be resold before they were sold out. I believe Ticketmaster scammed us by moving tickets to this other site and increasing fees. Nobody has addressed how the tickets were hacked. Do not believe them that their site is secure.

After spending $550 x 2 for Sec. 1, Row 5 United Center for Rush, arrived at the venue to find that 5 rows were added in front of section one for VIPs. This made our Row 5 now Row 10. Prepare to have about an hour in order to contact them. Or don't bother as they won't do anything anyway. Claimed there was a disclaimer somewhere that the venue seats are subject to change, but I sure can't find it. Would not have purchased if I knew this was a possibility. Not on order page nor tickets. Row 5 in Sec. 2 and 3 were actually Row 5. Don't bother with Platinum, WAAAYYY over priced. Kicking myself now of course.

The worst customer service I've ever had. Concert was cancelled. I had an order number for Ticketmaster on the ticket. After 3 phone calls and getting hung up, was informed it was purchased somewhere else. No mention of "somewhere else" was on the ticket. The lady kept telling me to calm down or she would hang up on me. I was calm and stressed. This was a huge rip off by putting their name at the top of the ticket, with no info from where it was purchased from. Never, ever use them again.

In April ordered tickets for the Grateful Dead Show on Sat. Jun. 27th at Levi's stadium. The confirmation that I received from Tickets - Today (now Ticketmaster) stated that my tickets had an obstructed view of the stage, meaning a partially blocked view. With less than two weeks to go before the show, I finally received the tickets and they are not the obstructed view tickets I was promised, they are “no view of stage” tickets. Needless to say I was not expecting a change in something that is rather crucial to the concert experience and do not want to attend a concert where I cannot see who is playing.

Just warning people who buy tickets from other people over Ticketmaster that there not fraud tickets. I spent $700.00 for 6 Lady Antebellum tickets, and travelled all the way down to Toronto to then find out our tickets were fraud, and I ACCEPTED THEM THROUGH TICKETMASTER WEBSITE. After being on hold with Ticketmaster customer service for 25 minutes I finally got through to a young man who was NO help, and was very quite rude with me. They told me there was nothing they could do and that i was out of luck. Really shows how much Ticketmaster cares about their customers... Just warning people there is a way around Ticketmaster and to be careful! I wouldn't want this happening to anyone else!

I bought 2 tickets for Shania Twain's concert in Moline, IL, and I read the refund and exchange policy. It is clear that I can exchange as long as it is not less than 7 days before date of the event. It said I can call 800 653 8000 to make that change and pay the difference, if any. I called, but they said that my tickets are resale and I cannot make any changes or returns because of that. I explained that the site doesn't give me a warning or a alert that I was buying resale tickets.

Long story short- Bought 2 tickets 3rd Row Janet Jackson at Amalie Arena in Tampa for concert on Sept. 24th. A tab came up saying "Official Platinum Seating" with a box that says "special bragging rights before and after." (I have proof by screen shot) So I went with it and bought each ticket for $380. Come to find out there isn't anything "special" about my seats. I went back on and the row behind me (4th Row) was selling for $149. So here a paid $380 and I don't get anything "special". Not even a free cocktail...When I called Ticketmaster they said my "special bragging rights" was that I could say that I sat in the 3rd row. REALLY?! Now that I know what "Platinum Seats" are (overpriced tickets that include no "special" benefits). I'll just sit in the 4th row next time and save about $230 per ticket.

I purchased tickets for Jeff Dunham's show in Las Vegas when they went on presale at a "discounted" price. I requested the center of the first row in the first tier (not the floor) and the total for the 2 tickets came to $100.65. We went to the show last Wednesday and were in the first row in front of the stage and pretty far to the left of center. We questioned the usher about the seats and he said that we were in the correct seats. He also told us that tickets purchased at Planet Hollywood were $74 each no matter where you sat.

After David Grohl (lead singer for headliner band Foo Fighters) broke his leg on June 12th in Gothenburg, Sweden concert, I called for a refund on June 13th, asking for a refund for the fourth of July concert I had tickets to. The concert if performed would not be the same event since this is a high energy alternative rock band with mobility required of the band's founder and lead singer. Ticketmaster declined saying that there was nothing they could or would do as the artist sat down for the rest of the concert and finished the show. God bless this man and Godspeed. I hope that everything goes well for David Grohl with his recovery. He truly is an awesome stage performer. I feel that 21 days will not be enough time for him to heal and would not expect him to. I do not wish to spend over $500.00 to see him suffer on stage limited by his injury sustained last night.

Firstly, I had a £80 gift card which was not refunded on the main ticket price. Secondly, I phoned to put this right but was met by automated call service that cut me off three times, and is expensive. Thirdly, I used the Ticketmaster online form that warns you to wait 72 hours for a reply. 72 hours!! they are sitting there counting my cash so why can't they answer an email or phone call? I am £80 out of pocket with expensive theatre tickets that I could have got at third of the price in a ticket booth. Finally, how do you get your money back? I am fed up, and will have to fight for this. Do you really need that when all you want is an enjoyable evening.

Pretty ** company all round if I'm being honest. I would literally rather not go to a gig than purchase from Ticketmaster. 10/10 for ** customer service and selling on tickets at huge mark ups through "partnership" sites.

We purchased tickets via an AMEX presale but instead received VIP tickets. The price difference was $354 per ticket… and all we get is a poster and fan pack. We tried to call and say we only wanted tickets but we were told "too bad". Basically, don't EVER do a VIP package with Ticketmaster. It's a ripoff. Why is VIP on sale during a presale? Such crap.

I bought tickets to Nitro Circus Live in Vancouver, my brother and I wanted VIP tickets but they didn't list any so I bought the $99 ones which according to the event were VIP tickets. They didn't say VIP on them so I called Ticketmaster to confirm, they checked the vendor and found there were no VIP tickets available according to their list. The lady I talked to offered to send in a request to the vendor to confirm this but her manager told her not to do so since their listing didn't say there were VIP tickets available.

Let me preface this by saying that if these tickets had not been listed as "TicketMaster TicketExchange ONLY" and if we had not RECEIVED MULTIPLE CALLS from an AUTHENTIC TicketMaster number verifying the authenticity of the tickets and informing us on their buyers/sellers insurance, we would have NEVER purchased these tickets. My boyfriend and I were looking for tickets to a music festival this weekend, and found some on Craigslist. Normally we wouldn't buy something via Craigslist unless we could meet them in person, but the person wanted to sell the tickets through TicketExchange, which offers insurance to both the seller and buyer of the tickets. While contacting the seller, TicketMaster CALLED us and spoke with us about the process, ensuring that once the buyer received his money our tickets would transfer over to our TicketMaster account.

Placed an order for Wicket Tickets, pressed Buy to complete order and got an ERROR message. So a bit frustrated, I went through the buying process all over again. Now I got the confirmation saying- "Your purchase was confirmed." But when I got my Amex bill there were TWO purchases for two sets of tickets for the same performance! I called Ticket Master and explained that I needed a refund for one set. They refused, and I have been trying for 6 months now to no avail... They refuse to return my money! They basically stole the money from me. This is so unethical!!! So beware.

Paid 115.00 per ticket for a concert (Bryan Adams) on opening day of purchase. Everybody around me paid 55.00 per ticket. RIP OFF. Don't do it. Ticket master makes you think you're purchasing VIP tickets.. due to weather, he played for 30 min. Not his fault but Ticket master ripped me off.

My mother purchased tickets for the July 30th Eric Church concert in Nashville TN during pre-sale in the GA PIT. Approximately 10 days later, she received a voicemail that her tickets had been refunded as requested and her credit card had been credited. WHAT? No one ever requested this to be done and when they investigated it at Ticketmaster, they could find no explanation as to why it occurred. These tickets were for my son and his girlfriend for his birthday. I had taken half of a day off work to be able to get to the Internet to help her. We were ecstatic!! GA PIT for $85 each!!! Their "resolve" was to offer me two more tickets in reserved seating in rows NOT EVEN TOGETHER!! She bought them so that he would have something at least but in no way does this come close to replacing the premium seats we had purchased. They screwed up!!!!

Ordered and paid for tickets (football Crystal Palace - West Bromwich 18 Apr 2015) online in advance as we were travelling into London from abroad (Sweden). Ticketmaster promised to deliver to the arena but never did - AND refuse to pay back our money. DO NOT TRUST THIS COMPANY! Two 14-year old boys (along with us fathers) SO disappointed (Lot more to say here about how they acted with constant reassurances before the game that a courier would show up etc. long string of lies.).

My daughter was searching for the best tickets she could find for 5SOS. She kept checking every couple of weeks. I bought her tickets that were not great that I could afford at Susquehanna. One time, she went crazy she found $100 front row tickets at Hershey Park. They said Row A, Section 1. I bought them. They were resale tickets, so they were final sale.

BRITNEY SPEARS CONCERT 5/1/2015 CANCELLED IN LAS VEGAS. Want to make sure that ticketmaster does not expect ticket purchasers for that concert will not be refunded. The concert is in las vegas where patrons paid for hotel, airfare and ticket expenses. Its unfortunate that the concert had to be cancelled but the price of the tickets for those dates should be refunded without hesitation. If you live in las vegas that is another story but when you live in chicago that is a large expense to expect people to pay for hotels, airfare without a choice. Is it going to be a choice, if not bbb needs to step in because ticketmaster does this all the time and nobody does anything about it.

I decided today (April) for an event in November to buy premium tickets. I had looked at other tickets - where seats were confirmed and insurance offered in case of cancellation (likely by Nov) but nothing further forward than Row E. To get anything between Row A-E you have to pay considerably more. BUT you are not told anywhere on the site that you will neither be told the seat number (and some numbers even in the front rows are not good) or offered the ability to take out insurance on your MORE expensive seats. The manager was hearing nothing of this. He said that for years this service was well received.

Due to Ticketmaster's credit card terminal technical errors, I was overcharged 2 times for a comedy show. After multiple contact over several weeks via phone and email with both the Melbourne International Comedy Festival and Ticketmaster, Ticketmaster ended up trying to resolve the overcharge and process the refund. However, what they ended up doing was charging my credit card 2 more times and then debiting my card 2 times. In other words, I got zero refund. I am still trying to resolve the refund issue to recoup my $85.28.... Hopeless customer service.

I was sold ACM experience tickets that was truly a negative experience. Bought tickets a year ago for family and friends. Concert for a Cause was rain delayed two nights, which I can deal with mother nature. But, we were really looking forward to the awards show. We had floor tickets. Could not see an ounce of the stage! A HUGE disappointment!! On top of that we were right under the big tv screen, so really couldn't watch that either. Really embarrassed to have family and friends travel in for the show.

This is an issue that continues to happen. I go online with a presale code and am only able to purchase platinum seating. Everyone around me is purchasing normal tickets but Ticketmaster seems to have blocked me from normal seating. I am only able to purchase higher priced seats. I don't understand. I've been a loyal customer for years and it appears my computer is blocked from purchasing. Even when I go weeks later to buy the undesirable seats, I'm still only taken to platinum seating. I've tried to contact them to get assistance but there is no number and no option for technical support. I am so frustrated.

Purchased 4 tickets to surprise my family for Disney Frozen and realized that we are unable to attend due to my daughter's state exam the next day. Called Ticketmaster and spent more than 3 hours with various customer service representative staff for a refund. They refused and gave me another number to call where I did not get any help. However, finally they offered me 70% through disputing through my credit cart company. I will never ever use their services in the future.

Why does Ticketmaster LIE to the public? Your website says "Don't suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call 800-653-8000 to exchange the ones you have and just pay the difference, if any." Yesterday I purchased a ticket for the Rolling Stones concert in Nashville for $372.55, which included your excessive fees. About 2 hours later, a better ticket was made available, so I purchased that one. When I called to ask if the first ticket sale could be voided I was told "No Refunds. No Exchanges." I do not see that boldly printed anywhere on the ticket. Now I'm burdened with an extra $372.55 ticket I won't be able to sell. Thanks Ticketmaster for once again screwing me over!

Today was the first day of the pre-sale for tickets for American Express customers to the Rolling Stones tour. I was ready with the codes, had an account set up, ready to purchase. Logged in, entered code, accepted, selected tickets, then nothing. You couldn't add anything to purchase/cart. Neither the App nor the website allowed to progress past selecting. Had to purchase from another site, NOT Ticketmaster.

They charged a 25% service fee for the tickets. Then, they charge an additional $5 processing fee on top of the outrageous service fee. Not cool.

I've spent the past 5 days attempting to purchase 2 x $500 tickets to RAW in August (24th, NYC) and TicketMaster keep refusing my credit card. We have tried a Canadian credit card and it is refusing that as well. TicketMaster are making it impossible to order, having contacted their email and phone support literally offering 0 assistance.

Purchased tickets for Taking Back Sunday. There was no mention of age requirement of 21 and older when purchasing from their site or on the ticket itself. Called Ticketmaster for refund day of show when we found out that it was a Beerfest. Venue shared no one 21 and younger would be allowed in concert when called for show lineup. Have been emailing and calling for weeks now, only to be told that my refund has to be approve by the Loss Department and they couldn't email or reach out to them. Kept saying to wait a few days more. Ticketmaster has ABSOLUTELY NO CUSTOMER SERVICE and just give you the run around. I believe they have no intention of refunding me. I will not be purchase tickets from them again. BUYER BEWARE!

We decided to see Garth Brooks in Sacramento at the Sleep Train Arena / Formerly Arco Arena. We got online at Ticketmaster and waited for roughly an hour and wound up with nose bleed seats of Section 208 Way up at the end of the alphabet Row P. I reluctantly went to the concert knowing the seats might be bad but at least we were there right? My expectations were more than exceeded. When the show started there was a long rack of speakers hanging down the middle of the jumbotron so you couldn't even see the artist play from where we were seated. Seeing them on the stage was out of the question from this huge distance. I'm very angry that the average Joe gets screwed into the ground while scalper businesses pickup the tickets that are decent for big money - in a nutshell I got screwed hard by Ticketmaster at the tune of $75 a ticket X4. I paid to see Garth Brooks and that's not what I got at all.

I had bought tickets to see one of my favorite bands about a month and a half ago. I received them in the mail in about 7-10 days as usual. I left them in the envelope for safekeeping. The day of the concert arrives and I get to the venue. I hand my tickets to the Attendant and he tells me I have mezzanine tickets, which I've never even considered purchasing before to ANY concert. I was sent the wrong tickets. I had purchased FLOOR tickets. Of course it was too late to do anything at that point. So I had to stand behind a bunch of people and I wasn't able to even see them play. Thanks for ruining my night Ticketmaster!!

The single worst website mankind has ever encountered. Tried to buy tickets TWICE but failed to get past the payment screen as it refused to let me enter my country of residence. I cannot comprehend how a website of such magnitude cannot master such a simple request.

Came to Florida for a family vacation, had planned to take my kids to an hockey game in Tampa. Tried booking tickets on Ticketmaster, and after 4 attempts in 3 days, got accused by Ticketmaster of being a fraud. I tried booking my tickets online, put my home address in, and Ticketmaster would not accept it. They declined my tickets. I then tried again, using the address in Kissimmee at which we were staying, sent it off and got declined again. The 3rd try, it went through, so I thought, and was suppose to get tickets online within 10 minutes. Checked several times throughout the night, no tickets.

I received gift cards from my family for my 50th birthday. I hadn't seen anything I fancied to book with the cards. I did recently see a gig I fancied to book and go to the event. And guess what, the cards have expired after one year. These types of gift do tend to end up in drawers etc., and are easily forgotten about. Also the small print Ts and Cs are minute and extremely difficult to read clearly. I think the authorities need to tighten this practice up. As it is I've lost 70 and nothing to show for it. I can't help but wonder there are many gift receivers who fall into my bad luck category.

I recently bought 4 tickets to see Mamma Mia in London. On the checkout page, there was an option to buy the CD album of the Mamma Mia special anniversary edition for £15. There were no small prints or any warnings, or whatsoever. It looked like a genuine item offered by Ticketmaster.co.uk. So I add it into the checkout basket and paid for it. 3 weeks later, we went and see the show. We collected the tickets from the box office ticket counter. No sign of the CD.

Hi. I have a 17 year old autistic son who is of middle function. On February 7, 2015 he used my credit card to purchase tickets for Nickleback in the amount of over $650.00. As soon as I found out I called ticketmaster, the very next day and asked for a cancellation considering the circumstances. They refused and told me to try and resell my tickets on other concert selling websites. I've listed theses tickets for over a month and no one has even made an offer. I've contacted my bank and they said that I would have to report the card as stolen for them to help me with getting my money back. The concert is not until 8/22/15, that would leave ticketmaster plenty of time to put theses tickets back up for sale. I know that companies have policies, I'm a nurse and I'm very aware of the importance of protocol and following policy. But policies can be flexed-considering circumstance. Can you help?

I bought tickets to a local concert for Feb. 28th online. We could not attend, so I sold them and was informed they had sold on Feb 25. I have not seen any of the $320 they owe me for the tickets. I have tried to email them and they say my email / password is wrong, yet they send ME emails. I have tried calling customer service. Busy. I have used a call me back service, and have been waiting over an hour this morning. They emailed me to say the Visa card could not be verified, but it is the same card I used to buy the tickets and they had no trouble getting the money... just seem to have trouble getting some of it back... Oh, and Ticketmaster charges a fee for selling your tickets, so I have lost money already, presuming I ever see any of it. This was my first time using Ticketmaster. This was my last time using Ticketmaster.

This happened 20 minutes ago and honestly I am in shock. I had 4 floor seat, row 3 to an amazing concert. I checked out with them, it had me sign into my account, as soon as I signed out, it said an error had occurred. Now all they have left is TERRIBLE nose bleed seats for the same price. I am distraught and can't believe what just happened. I had the ticket, the balance, and had 5 minutes to put in my credit card info. I did everything right, had the pre-sale code, made an account prior, had my credit card ready. This was not my fault and I have to pay the price.

Yesterday on 2/27/15, I logged on to my Ticketmaster account. Disney's Frozen on ice was coming to St. Louis & I wanted to purchase tickets for my 4 yr old daughter. I was in a hurry & somehow by scrambling & putting my phone in my purse, the purchase button was pushed... three tickets were purchased totaling over $200.00 from my debit card that was entered on their website... around 4:15 pm... for a Disney ice show in CALIFORNIA!!!! I live in Missouri!! Why in the world would I purchase tickets from Missouri at 4:15 pm for a show in California at 7:30 pm. As soon as I noticed this, around 4:55 pm I contacted my bank. They couldn't help me, they cannot put a stop payment on a debit card purchase....

There should be an option to leave feedback of less than 1 star. How bad can this company be? Bought Kenny Chesney American Express presale tickets this morning. Originally we had 8 going so we bought 8 tickets. Two more decided to join so we bought them tickets too because we were the only ones with an American Express card. We bought 10 total, and now TicketMaster is saying the limit was 8. I didn't see that anywhere on the website. I finally found it inside a link in the fine print. I should've been notified of that when I attempted to purchase my 9th and 10th ticket! Now they're saying it's up to the promoters if they want to cancel any or all of our tickets. ALL OF OUR TICKETS?!? Talk about spoiling our good time.

What an absolutely horrible ticket buying experience. The Hollywood Bowl site said tickets go on sale at 10 am. After 10 am there was still no link on the page. Called the Bowl and they said "You have to go to the Ticketmaster site." Went to the TM site and searched three times for seats in the area that I wanted. All three times the search came back with no results.

On multiple occasions I have tried to purchase tickets during pre-sale without success. I always get on early, and regardless of time tickets seem to sell out very quickly. Waiting for general sale is no longer a option. Regardless, it seems lately the only option is resale tickets through their website. I recently purchased tickets that way (for the first time) to a concert that due to weather was rescheduled to a MONDAY night. Unable to attend, I contacted Ticket Master. Since the tickets were resale they would not offer a refund - regardless of the fact that they were original Ticket Master tickets, and regardless of the fact that I was willing to take a small loss since the resale ticket was slightly more then the initial price. I feel like the "resale" tickets are a gimmick and feel suspicious that magically all the tickets are sold and everyone who bought them are now reselling within minutes of being bought.

Tried to get Chris Tomlin tickets. Tried to call ticketmaster to inquire cost of tickets as Wayfm advertised a special 4 tickets for the price of 3. When I reached agent they told me that I would have to call Wayfm... that they knew nothing about the special and they were independent brokers... then he hung up on me. So I tried to call back and the lines would not allow me to talk to a person. So I tried to go on-line to order and the website would not allow me to get the 4 for the price of 3 deal either. So I called wayfm and they told me the only way to get the tickets was through ticketmaster. So... back and forth a circus for more than a week and still haven't been able to get tickets. The worst customer service ever!!! If you advertise something...you should make true to what you say.

I went online to ticketmaster.com to purchase Kevin Hart tickets for his July 2105 show at the united center in Chicago IL. I opened my account with Ticketmaster ahead of time to get my credit card information and everything input so it wouldn’t delay my time at checkout. I hit the refresh button with 3 seconds left in the countdown until tickets were open to purchase and quickly clicked the button to see tickets. I thought I was lucky because I was in immediately with a 1 minute wait prompted to me by ticket master. I waited over 15 minutes with ticket master prompting me there was less than a 1 minute wait for me. Finally after over 15 minutes, I was prompted there were no tickets available.

Just bought 3 tickets to a Calgary Flames home game against the Anaheim Ducks. Before purchase the ticket gave me a section (109), a row (12) and seat number (1-3). After purchase I viewed the printable tickets and it said "Standing Room" on the tickets. I have attended many hockey games and would spend over $300 to stand and watch. I will be fighting this.

I live in Pittsburgh, Pennsylvania, and in November 2014, I bought tickets to a Chris Brown concert set to take place in Columbus, Ohio on Valentine's Day, 2015. Fast forward to concert day. Pittsburgh was experiencing life threatening inclement weather conditions that weren't supposed to come for the next two days. Needless to say, there was absolutely NO WAY I could make the drive and risk my life for the concert. Therefore, I called Tickmaster and explained the situation to them.

My browser somehow "leaped" forward and purchased the tickets I was looking at without me pressing anything. So by default they have ticket insurance turned on, so I was charged for that. I called up Ticketmaster to cancel the insurance and they lied saying I did NOT purchase ticket insurance. But they gave me the number of the Allianz company that sent me the email and I called them and cancelled. So not only is TicketMaster auto-signing people up for something they don't need, they're lying about it! This should be class-action-lawsuit material.

Purchased tickets, received order confirmation and then received notice that tickets were canceled due to exceeding ticket limit. However, I did not exceed limit, only purchasing tickets for me and my wife. Ticketmaster does not respond to emails and their fan support line is busy 24/7. They held my money for 2 days after cancelling my tickets (i.e. before crediting my card). If you really want to go to an event, do not use Ticketmaster.

I wish I could give it 0 stars! I called the number on their website for customer service which was busy for a day and a half. Finally rings and they tell me I can't place new orders there. My friends already got tickets and I want to sit with them. That's why I need to speak to a live agent. I call the other number offered only for the robot to not recognize me saying NY Knicks tickets so she hangs up on me. I call right back to be told all agents are busy I need to call back later and get hung up on again. They won't even let you stay on hold to talk to someone! What company doesn't let you stay on hold???!!!

Tickets for the 2 scheduled concerts began 10am 2/13/2015. I was logged into my account 10 minutes before the announced sale. The sale started, I clicked on the purchase ticket link, and the site stated they were experiencing heavier traffic than usual and my wait time was approximately 6 minutes. They also stated not to refresh or leave the page as you would lose your place. I went from 6 minutes to 11 minutes back to 9 minutes. It then bumped me back to a 45 minute wait time. If I was on the site and refreshing the site would lose my place in line, then how would so many people cut in front of me to push me to a 45 minute wait. That's the equivalent of having thousands of people cutting in front of me.

I logged into my Ticketmaster account at 09:45 in anticipation of Garth Brooks tickets going on sale at 10:00 for March 28th in Sacramento. At 10:00 I refreshed the page, clicked on "view tickets" and selected the number I was looking to purchase. I instantly received a message that the wait time was "less than 16 minutes." Over the next 35 min that countdown clock dropped and spiked several times going as low as 3 minutes and as high as 49 minutes.

Katt Williams show in Baltimore, MD for 2/14/15 is cancelled. The venue shows it's cancelled. Katt Williams posted it on FB, but Ticketmaster has no idea so they are holding up my refund. That's bull crap!!!

I had a valid 20% off offer code at the time of purchase. I thought I had entered it correctly (offer code vs. promo code vs. voucher code; forgive me for not knowing TM's numerous "codes"). When the order was placed and I saw I was charged full price for my tix, I called Ticketmaster, thinking they could simply honor the code and reimburse my credit card the 20%. Nope!

I get so frustrated purchasing tickets through Ticketmaster. They have a monopoly on ticket distribution and they take full advantage of it. No other company could get away with charging a $10.60 service fee per ticket and a $4.50 order processing fee for the privilege of printing out your ticket through their website. I would have to pay another $4.50 for standard shipping to actually have a real ticket from Ticketmaster mailed to me. While I was trying to find tickets on their site there were not many available. I needed to get 2 in a row, however most were in groups of 3 or individuals.

I recently purchased tickets through TicketMaster for a Garth Brooks concert in Pittsburgh for February 5, 2015. The ticket sale was promoted as being open to first-come-serve buyers at a fixed price of about $70 no matter where the seats were located. The tickets went on sale online at a specific time and I was ready. I pre-registered so I wouldn't waste time online with credit card information. I was able to get online and secure a pair of best seats available in a heartbeat, and I do mean a heartbeat. My seats, however, were in peanut heaven. How could these seats be best available in such a short period of time? How could have TicketMaster sold 10,000 seats closer to the stage than I was before I got a chance to buy tickets? Something smells fishy?

Hello fellow friends who believe in justice for the innocent, over. I bought a set of 5 tickets, 2 were allowed entry and 3 were denied. I bought for POP NYE on 12/31/14. After speaking with the event promoter, the venue and ticket master, I was able to find out some very disturbing information. To cut to the chase, Ticketmaster is at fault. Ticketmaster re-issued the 3 tickets that were denied entry to be picked up at will call and had the name changed to "Khang **" without my consent (the venue provided me with the details whereas Ticketmaster just admitted to an error on their side).

I purchased tickets for the Marvel Experience (a general admission event), which is running for a few weeks in San Francisco. The date for which I purchased tickets was cancelled months after I purchased. Ticketmaster offered to exchange my tickets for a different date. Fine. I asked for the exchange, but after man emails back and forth with customer service, they told me to call in. Turns out they wanted to charge me extra to exchange the tickets. They claim that these new tickets are different. WRONG. They're the same tickets (general admission) but just on a different date. They claim I should pay the additional cost because I am purchasing new tickets. WRONG. I am exchanging for the same tickets on a different day because they cancelled my date.

Tickets to sesame street detroit fox theater - I purchased tickets for this show but we got hit by a winter snow. I called ahead and was told I had to wait for the day of the show to find out if the event was canceled. I called the local venue but there was no response. I called Ticketmaster reps who at first tried to accommodate an exchange. But in the end, after hours being on hold, told me they could not because it was too late and they are not allowed to do that on the day of the show. By then the show started and my little girl was disappointed.

We called for tickets at 10 am and at 10:02 we were told all seats were sold except one seat in various places, we have to sit separately, unless we pay 3 times the amount for resale tickets. Something is strange about this.

The last three concerts I've tried to get tickets to, I've been logged on 15 minutes before the sale starts, and have not been able to get tickets. The concerts have sold out. To the concert I even tried calling Ticketmaster within four minutes of the tickets starting for sale and they told me they were sold out. But I can find tickets for these concerts on all these resell Internet sites for 2, 3 and 4 or more times the price of the normal ticket. Very sad that this is legal and that Ticketmaster and the artists let this happen. I really wish it was like the olden days when you had to stand in line to get your tickets.

Ticketmaster is violating several civil codes that I am trying to seek retribution for in terms of damages and reimbursement. Customer Service is thwarting my correspondence to present my letter of demand. If they keep stalling I am going to issue a class action lawsuit instead of just dealing with me. I'd love for them to pick up the phone when I call or provide me a real person in their legal department. They are clearly violating multiple civil codes and I am seeking justice / reimbursement. How can these big corporations be getting away with injustice? How do I invite them to an arbitration session?

I have been on their website trying to order two tickets to the circus for next week. The good seats are going fast. However, the site will not take my debit card (which has MORE than enough money on it). Trying to get someone to talk to is impossible. There is no being put on hold and they simply tell you to use the machine or call back later. I tried using the machine service to order and after having to yell into the phone for them to understand me, I was told I couldn't even order from there because there was more than one show that day (which made NO sense). I am beyond frustrated and now probably won't get to take my son, which is a huge disappointment.

I submitted my purchase to monster jam in Tampa Jan 17, 2015. I admit my fault in printing tickets at last minute to not review in getting in travels of 8 kids and 8 adults just to arrive after hours. Travel to enter gates and the ticket dates were for feb 7, 2015 show. I would accept my fault that I didn't view the tickets and questioned my neglect of dates till I witness 3 other families with the same problems. Myself and another family tried calling Ticketmaster to not get any response and no cooperation from the event holder in switching tickets out. Please contact me if you had the same troubles **

I purchased two tickets for the Fleetwood Mac Concert for 1-16-15 and then thought I purchased a ticket to park in the Rivercenter parking garage attached to the Xcel Energy Center. I arrived at the event and handed my parking garage ticket to find out that I had purchased a parking ticket for the 31st of January. So I paid cash and enjoyed the concert, went home and was expecting to be able to get a refund for the parking, but no I could not. According to the "customer service" people that I eventually were able to speak to it was not up to them but up to the event vendor and their policy didn't allow that.

Buying tickets to Bob Seger's show at Auburn Hills absolutely sucked, was completely unfair and disgusting. Pre-sales are biased and simply not right, and suspiciously offering tickets that are 3 or 4 times the price while withholding the 'normal' priced tickets is criminal. All of this is a huge turn-off making seeing any concert a complete waste of time and money.

The seats for Eric Church concert on December 13, 2014 were the worst seats!!!! I was so excited to be able to see Eric Church live....my excitement sank like a rock when we got to our seats and there was this huge, huge support beam between my seat and the stage. Not just between but blocking my 90 percent of my view.

On Dec. 30th, I went online to Ticketmaster's website to buy Seahawk playoff tickets for the game on Dec. 10th. I was online at 10 am when tickets went on sale to the public. My transaction was completed at 10:02 am. I was completely unaware that I was buying resale tickets for the game! They definitely don't make it clear to the customer that that is what is happening. Why on earth would I be buying a resale ticket directly from Tickemaster? I wouldn't! It really does seem like they snatch up all of the good seats and resell them for a gigantic increase in price and fees! It is a huge conflict of interest. The only possible place for me to buy a ticket to the game at face value would be selling them for resale within 2 minutes of the initial public offering?! I contacted Ticketmaster and of course, they informed me that my tickets can't be canceled. He did however, offer for me to put them up and resell them on their site so they could make more money. My seats in section 327 were sold for $580 each plus $114 in convenience fee!! $1387 for 2 seats that sell at face value for about $ 170 each. I have spoken with my credit card company, however, by the time any dispute of the charges would be resolved, the January 10th playoff game would be long gone and Ticketmaster knows this.

I called ticketmaster service center to see whether I can change the venue to a different location for the same show - "Disney on ice" this year. If not, I want them to let me know before the show so that I can drive about 45 minutes to use the tickets. The customer service told me that 80% chance it can be changed since it's for the same show. I was promised to either get a call or the tickets will be changed. But I never received a call and I thought the ticket must be changed then. When I called back they told me it didn't get through and since I didn't get a call about the bad result I missed the show. The customer service then promised to give me a refund once they confirm with the stadium that the tickets never been used. Guess what, after 2 days I called - they didn't check with the stadium. Once more, another lie. Terrible service. I'd be okay if they told me at the first place that the tickets can't be changed instead of false promises. Wasted my time and money! Absolutely the worst. Last time I will use their service. Will post on social media about the terrible experience.

Tried to purchase tickets to event over about 3 hour period - was either not allowed to continue or told that time was expired. Ticketmaster has the worst service and poorest performance of any organization I have ever dealt with. Why are they still in business?

I purchased tickets for my two children and 3 of their friends for the Redskins/Eagles game - Dec. 20th. Prior to purchasing tickets, there was no indication the "seats" were standing. We chose NFL Tickets for two reasons, they advertised "Ticket Master Certified" and the tickets were not standing (they said a row and seat number). Where another site, clearly stated standing, so did not go with them and went with NFL Tickets since the price was the same and they supposedly had seats. Unfortunately, we did not print the tickets until day of game and that is where it says "standing", well how do you have a row and seat if you are standing - seat does not = standing! And the tickets were $25 not $38 as we paid, plus handling fee. I called and was on hold for over 20 minutes. I will be writing some negative reviews everywhere, contacting the BBB, but they probably aren't a part of. And we will be contacting our credit card company to fight this.

I recently bought tickets for Kevin Bridges through Ticketmaster. They told me that tickets were sold out but advertised a website called GET ME IN that had tickets. I bought tickets from this website which actually is a branch of Ticketmaster so they are buying the tickets themselves and selling them at extortionate prices. I paid £193 for two tickets that are valued at £27.50 each. This is a total rip off and if it wasn't that my wife was desperate to see him I wouldn't have bought them. Surely they can't be allowed to do this.

I have used Ticketmaster just twice now, and have been horribly unsatisfied after both transactions. I could care less about the fees they tack on, but at least have decent customer service. This company is horrible. Never use them.

I purchased tickets to a play several months in advance. I did not know I was buying tickets from Ticketmaster; I thought I was buying them from the theater itself. I spent $700 on tickets. I never received a receipt, order number, or order confirmation of any kind. But my credit card was charged, so I assumed everything was fine. When I went to print tickets for the event I was told that I had bought tickets for the wrong date. Even though I recall checking my order very carefully, I suppose it is possible that I had the wrong date. But had Ticketmaster sent me any sort of receipt or confirmation, I could have found the error. What upsets me is not so much the loss of $700 as the fact that Ticketmaster REFUSES TO ACKNOWLEDGE THAT ANYTHING WENT WRONG ON THEIR END. They maintain that they were under no obligation to send me a receipt, order confirmation, order number, etc. The customer service representatives were uniformly unsympathetic and unhelpful.

Ordered tickets on-line at one price. After the purchase, the price of the ticket went up over $10. This did not include the delivery (received on-line) and service charge. This is a R I P O F F!!!

Over the past few years, I have been unable to purchase tickets online, by phone with a representative, or with the automated phone ticket system. I always get put on hold for each service, sometimes in excess of 20-30 min's. One time, I logged into my account prior to the time the tickets went on sale and selected the event immediately. Once the tickets came on sale, only to be told that they had nothing on file for the event. I had to go into the event several times before it finally showed there were tickets to buy and this was at least 5 minutes after they had gone on sale with Ticketmaster. That particular time I was also on hold on the phone with Ticketmaster for a live representative & on hold on another phone with the automated ticket system.

I have been battling with Ticketmaster for a refund for tickets that I attempted to purchase through their website, received an error code during checkout, and was charged without knowing I was charged. The error code prompted me to contact customer service during checkout, which I did, and no order was found. I then ordered a second pair of tickets believing the first order did not go through. I was then charged for both pairs of tickets. Here is my story.

I bought tickets for a show that was called off. The show would take place at the Madison Square Garden, NYC. As I don't live in America, I wouldn't be able to attend the show on the rescheduled date. I tried to get in touch with Ticketmaster, to send an e-mail to get a refund and it was absolutely impossible. The only way you have to write an "e-mail" is using of the site's page. But successive error messages appear and you will never be able to finish your message. They say in the FAQs that when a show is postponed, you are immediately informed. I was never informed of anything. I just could see in my Ticketmaster page that the tickets had their dates automatically changed. But how could I attend the show on the new date if I don't live in the US? Now I have just found out that the show has been cancelled again, and now for good. They say that in cases like this, the fans get their refund automatically. I can't barely wait to get my refund. Will I get it? To tell you the truth, I want to believe I will, but because of the problems I have had with this Ticketmaster site, I am not that sure. I hope I don't have to argue or go through a battle to get my money back. Hopefully they will refund me automatically as it is promised on the site.

I am a regular user of Ticketmaster in the UK - mainly for rugby union events. I have found, of late, that when I get to the section to pay, the system just puts me on hold. I have tried ringing but just get referred from one number to the next and then finally back to the FAQ site, which simply does not seal with my issue. I am now missing out on purchases and get the feeling that Ticketmaster systems deliberately obstruct a customer from resolving their problems. It is also, incredibly time consuming when the customer is having to do all the chasing.

My mother purchased tickets from Ticketmaster for a show my brothers band was headlining, out of town (2.5 hr drive). Due to the short time frame she opted to pick up tix. She tried to pick them up locally & was told Ticketmaster cannot print tix that aren't local, but she could go to that locations site to get tix she purchased. She drives the 2.5 hours goes to pick up tix, & they tell her that b/c her Card declined the first time it was ran, but approved the second time it ran thru (got no clue why) they were unable to release the 4 tix she purchase ($200) to the show but she could buy more tix & then call Ticketmaster for a refund on the first tix she bought. She bought 3 more tix, which were cheaper & immediately started calling Ticketmaster, over & over & over until her cell went dead, she recharged & repeated calls, no one EVER picked up.

I attempted to purchase tickets for Kroq acoustic Christmas during online sale and was denied tickets during payment process because your faulty system said my 90260 zip code was not in Southern California. These are very valuable tickets and I want an explanation, not a hollow apology.

I was online and in my Ticketmaster account the very minute that the Garth Brooks tickets were available. It took about 5 minutes to get the view tickets window download, but as soon as it downloaded, I immediately requested tickets. I used two computers and requested 4 tickets on each computer. I did not change screens or refresh during the next 2 plus hours. I had to restart the ticket search at least 15 times with each computer because the searches were unsuccessful. How could they take 10-20 minutes and be completely unsuccessful. Toward the end they became shorter, but no more successful until the nosebleed seats were found.

We purchased tickets through Ticketmaster on 11/10/14 for a comedy club performance. We subsequently saw an additional $25 charge for insurance which we did not request. What they do on their website is have a box already check marked for you to get the insurance. How deceitful. It is fraud. We need to contact our Attorney Generals Office and complain.

Purchased tickets with a friend during a pre-sale event. She purchased her two using the seating chart for our venue and I went in immediately after on my account to purchase my tix in same row. I was logged into my account and selected my seats and they were added to my cart but when I tried to complete transaction I just got a popup error saying something vague about problem with my seats and telling me to try again. When I tried to refresh the page to see if that helped, it kicked me out. Told me tix weren't on sale. Apparently what happened was I was in the MIDDLE of my transaction when pre-sale ended so they didn't even let me finish my transaction. I felt that was an issue on their end and even though I knew they wouldn't sell me my tickets now since public sale had started, we could at least reach a compromise. They were completely unwilling to help or even be gracious or apologetic about their website issue.

Basically I am screwed over $ 200 because of Ticketmaster's will not let me transfer MY tickets that I paid for, with MY money to my older brother since I got called into work and will not be able to make the venue. I would be happy if they let me transfer the tickets or sell them back to them but it's apparently not a possibility. Called their customer service and all they did was waste my time sending me from representative to representative. Ticketmaster was the only site we used to buy tickets, but now will think twice about ordering from them. I just don't understand how a company like this is still running.

I ordered 4 tickets through Ticketmaster 2 months ago. I just received an email - "due to human error" We have encountered a problem when attempting to fulfill your Memphis Grizzlies order for 12/19/2014. Due to human error the original tickets in section 115 are actually in section 118. The remaining seating information is accurate (Row U). I do apologize if this causes you any inconvenience, but we were hoping you would be willing to accept these tickets. Please let me know what you think, you can easily reply to this email, it will come straight to my desk." SO AS I GO TO THE SEATING CHART, I AM NOW BEHIND THE GOAL! SO MAD THAT THEY CAN DO THIS TO MY BOYS! I BOUGHT THESE ON THE 2ND DAY OUT AND NOW THEY HAVE BOOTED ME OUT! DO NOT BUY FROM TICKET MASTER!

Purchasing Tickets for Garth Brooks concert in Lexington online was a fiasco. The system "overloaded". They were surprised that they had an issue after putting 2 concerts on sale at the same time. Their antiquated system crashed and started randomly assigning shows. We show up at the event and tickets were printed for 10:30 pm show - instead of 6:30 show I had purchased. TM assured me I was mistaken - except the 10:30 show was not an option to purchase originally. I have purchased tickets through TM since I was a teenager 37 years ago. Back then the issue was getting through on the phone. I don't mind the fees if they would provide a decent service. The artists should find another service that would change things if a few acts bailed out.

I was transferred from a discount ticket site to Ticketmaster for tickets to Legends in concert at the Flamingo in Las Vegas. Filling out the purchase order Ticketmaster accepted the promo code twice, once at the beginning and at the very end. After submitting the order I found I was charged full price plus a fee which amounted to about 20% of added price. I was not too worried because they had a 72 hr. refund policy in the contract.

Does anyone else think it's a crime for Ticketmaster to add $12.50 fees to EVERY ticket sold for an event? I won't use them again!

This is a warning to anyone who purchases tickets from Ticketmaster. They routinely engage in a fraudulent practice of adding on ticket insurance for about $25. Last February when I purchased four tickets for an event they had a clock ticking down giving me very little time to complete my transaction before canceling. Somewhere in the process they have you check a box for the ticket insurance. I must have missed it because I didn't have time to read through the agreement. When it turned up on my final bill I called Ticketmaster to complain. After much hassle they canceled the ticket insurance and refunded my money. I thought that would be the end of it.

I purchased tickets through the site and in no time through the process did it explain I was purchasing resale tickets. I purchased tickets for wrong game and went to exchange my tickets and was informed it wasn't possible. After speaking to a supervisor was advised to resale so Ticketmaster could make further profit from me.

Bought a ticket through Ticketmaster, unchecked any boxes I saw ticked but still found they added ticket insurance at the end. I did not require ticket insurance and did not select it. They had obviously preselected it somewhere. When it came up I tried to go back to find and unselect it but the payment went through without my approval. Rang Ticketmaster immediately and they basically said tough luck. This is not our company, it is another company. You should have seen the tick. This is simply online theft with Ticketmaster helping itself to amounts of money out of people's accounts without their consent. Ticketmaster appears to be a thoroughly dishonest online company and needs to be investigated. I am reporting it to NSW Dept of Fair Trading as it is breaching Australian law.

I had not intended to purchase tickets for this concert. The next thing I know Ticketmaster emailed a confirmation that I just purchased two tickets for Bryan Adams at $350.00 each. When I contacted Ticketmaster to explain the error they told me there was a no-refund policy. I continued to tell them it was an error and I had not intended to buy tickets. They might as well have just hung up on me. Their complete and total disregard for customers is the worst business practice I have ever experienced. Ticketmaster has a strangle hold on the entertainment agency, basically it's a monopoly and as consumers, we should combine all our efforts to boycott or at least stand together to fight this type of business practice.

I am from the UK. We bought 6 tickets to go to the UFC fight in Las Vegas from ticketmaster. The whole fight card got changed and is basically totally different to the one we bought tickets for. I've asked ticketmaster for a refund as the actual fight we want to see is now scheduled for January. They said there was a deadline to apply for refunds, and it's now passed. But I was never informed, they never emailed me, didn't post anything online regarding this. Totally can't believe they can get away with this, definitely won't be using them again!!!!!!

In July 2014, I purchased two tickets to see Rise Against at the House of Blues for me and a friend. I did this by clicking on the event on the House of Blues website and was then redirected to Ticketmaster to purchase the tickets. I went to print out my tickets yesterday and noticed that the tickets themselves say the wrong venue and the wrong date (the tickets I have are for a concert in Kansas City, Missouri... This is over 21 hours away from me). I KNOW I purchased the right tickets. I go to the House of Blues all the time, it's my favorite venue. I checked what the seating charts look like to see if they look similar. They really really don't. I also know I would have checked the information to be correct over and over again. So I called Ticketmaster to try to fix the problem, neither concert has happened yet. Figuring, at the very least, I would have to spend twice as much on the tickets to the concert I wanted to see now because there are only resale tickets now that it's September, unlike in July when I thought I had already purchased the tickets.

I had to cancel tickets to a college football game due to my brother having a heart attack. I was within the 72-hour cancellation policy & called the so-called customer service line. Be prepared to wait, at least an hour or two, be prepared to be transferred numerous times to TICKETMASTER NON-CUSTOMER SERVICE & THE EVEN MORE UNORGANIZED SALES DEPARTMENT representatives who offered no help, no guidance, no remorse, no dignity, or compassion regarding my situation.

I purchased 3 tickets online and had a coupon to redeem. I did not see the option to redeem the coupon while purchasing the tickets. I later called Customer Service to see if they would assist me by refunding the amount of the discount and I was told they would not as they do not refund tickets. I find it hard to believe that they are unable to refund and resell me the same tickets with the coupon being redeemed. Very poor customer service! I will be purchasing my future tickets elsewhere.

There are 2 separate incidents:

I purchased tickets on May 12, 2014 to see Coheed and Cambria in Orlando, Fl on September 19, 2014. Apparently TicketMaster billed me for two tickets in Riverside, CA on September 5th. I know without a doubt in my mind that I did not make the mistake when purchasing the tickets. TicketMaster offered no help, no guidance, no remorse, no dignity in the mistake. They were VIP tickets for a band that I have been waiting to see for 8 years. I am beyond livid, and will never trust their services again.

I used Ticketmaster to buy tickets for a John Hiatt concert. Three shows, Mon/Tues/Wed. I bought 2 tickets for the Wed show and read on Ticketmaster's site that refunds and exchanges can be made within 72 hours. I realized I couldn't go on Wed so I called to exchange my tickets for Mon's show. But Ticketmaster refused. Said that promise of refunds/exchanges w/in 72 hrs only applies to "certain venues". All I wanted was to move my tix from Wed to Mon. No one -- not Ticketmaster, not the venue, not Hiatt -- was going to lose a penny. But Ticketmaster refused. I even spoke to a manager who just kept reading the company line about "certain venues". Very disappointing. Don't trust Ticketmaster.

I purchased resale tickets through ticketmaster only to find that I was sold ones for the game a week prior to the one I wanted to attend. When I called ticketmaster the guy kept saying "there is nothing I can do." I was not refunded the $135 I spent for tickets I could not even use nor was I credited towards a future event. On top of it I tried purchasing the tickets 3 times only to keep getting kicked off the ticketmaster website and had to change my password. I told the guy about this problem too and still all he could say was "there is nothing I can do." Very highly disappointed in how this situation was handled and it makes me not want to do business with ticketmaster ever again.

This is the worse business I have ever dealt with. I resold tickets through Ticketmaster - received email saying I would get my money in 5-7 days. Waited for the promised email to direct me how to verify my bank account and verified the deposits on my checking account. Now I get an email saying it takes another 7 days before I got my money. When I questioned why the delay, no one would give me an answer. They also tried to make it seem that our bank was the delay in accepting the money and I needed to call my bank. They send two very small deposits into your bank account and you have to get on their website and enter the deposits in and somehow that verifies your account. Now I am told it takes 10-13 business days to receive my funds.

I ordered tickets for Dave Matthews Band in Florida (I live in TX) for my son. Ticketmaster changed the delivery AFTER I placed the order and was charged, from standard mail to will call pick up only. They would not allow my son to pick up the tickets. They would not change the name on the order. They said I was the only one who could pick up. When I pointed out that I was in TX and ordered them as standard mail delivery, they said that the "artist" came back to them after tickets went on sale and requested that all tickets be will call pick up only. To which I replied "I don't care what the artist said, but if you sell something as one delivery method, you shouldn't be allowed to force the delivery method at least without offering a refund." They told me that I could get a refund, so reluctantly I agreed to a refund because I had no other choice. Then after the concert, they came back and said that my request for a refund was denied. How is this remotely legal? They made it all but impossible for me to get the tickets, they told me I'd get a refund, then AFTER the show was over, they said no refund.

When purchasing tickets to an event I received an error message ("If you're seeing this, we're sorry. For some reason we couldn't complete your request. Please try again") so I did and it turns out that the first transaction was actually processed too. After numerous attempts to assist with this, I am continually told there is nothing they can do because the tickets are "resale" tickets. Ticketmaster's site throws the error and they cannot do anything. On top of this I am given incorrect information about my ability to resell the tickets through Ticketmaster as I am from Canada and the option does not work. I have to use another site and in the process, the fees to resell mean I have to price my ticket upwards of 20% high to try and recover the cost. This is ridiculous.

I'm from Brazil and I'm a Green Bay Packers fan. I bought two tickets to attend a game at Lambeau Field on November 16th, 2014 (even living abroad, with no problem at all). However, for a particular reason I needed to give them up. I'd got in touch with Ticketmaster trying to cancel my order, but I was told I can't. But I was informed I could sell it on the very website, with no problem. But, despite the fact they didn't send them yet (I have no barcode, but they promise send it to me through Nov 7th). As a foreigner and living abroad, I'm unable to be paid. They pay only by check (and obviously I haven't an American Bank Account). I demand to be reimbursed and, as I have no reason to hold those two seats on this venue, I'll gratefully release the tickets.