Ticketmaster Reviews

I was online the very second that tickets went on sale only to be told they were sold out. Immediately thereafter those same tickets were listed on StubHub and other ticket sales websites for 10 times the face value. A $500 ticket was $5000 plus... EACH! What a scam! It's a disgrace to the supposedly down home "American family values" that country music tries to imply they cater to. Calling out the CMA to do something!! This has been going on for years. Is someone getting a cut of this money? Is that why nothing changes???

Since I was taking two children to their very first concert, I wanted it to be special. I spent twice as much as I had originally planned so that we could the front row of the balcony. These seats were designated as front row, and yet when we arrived at the venue, there were box seats in front of us with tall adults lining the railing. It was a sold out show so we could not move. I contacted Ticketmaster first thing the next morning to ask them to address the issue. After all, my children saw none of the show. It was heartbreaking for them in addition to a waste of money.

Continually get an error during Ticketmaster *presale* attempted purchase of ticket for any venue using American Express - "Sorry we cant complete your order. American Express has a two order limit for this presale" and I have not attempted any prior purchase and my current attempt is for 2 seats only. Call Ticketmaster customer support who hung up on me. Ticketmaster has significant negative customer experience and customer support issues that need resolving.

I can hardly stand it anymore. Every time I use Ticketmaster it seems amazing to me that such a big corporation cannot get it together. I have trouble with the website every time. Hey Ticketmaster - people have iMac computers, maybe you could sell to them. So I tried my iPad but the App doesn't take gift cards. Why???? So I went to the website on my iPad and bought the tickets, entered my gift card but it didn't take it. Argggh. Btw the gift card was a refund of outrageous service fees paid for spending an entire afternoon buying hockey tickets last March. With service fees that high the service should be exceptional. Too bad we are stuck with using Ticketmaster for a lot of events. It is an awful experience every time.

I was online to purchase tickets as soon as they went on sale. Clicked on 'find tickets' and it proceeded to search. It tells you not to refresh or leave page or you will lose you place in line, so I just waited it out. Seven minutes later a message pops up saying no tickets are available. The only ones you can purchase are top tier VIP packages. They do however have a bunch of their "fan to fan" resale tickets available (apparently from the pre-sale earlier in the week) here is where it gets really sketchy.

I have bought a concert ticket today from Ticketmaster website. The ticket price was less than $60 but the Ticketmaster service fee for the electronic ticket was $32. This is really outrageous! It is legal ticket scalping.

Don't ever purchase Ticketmaster' pre-sales. They take your purchase and send it through a different company called Ticketstoday. The problem with that is that their policies are completely different so even though you're under the impression you're purchasing through Ticketmaster, whose policy is to send the tickets within 10 to 14 business days, Ticketstoday's policy is to wait until 10 days before the event to send the tickets.

Ordered WWE tix, got the original tix in August. Today, the day before the event, get a duplicate pair of tix with a different price-point. Called customer service and waded through the frustrating as hell IVR prompts only to be informed the rep had no clue and wouldn't look into it. Will likely update this review tomorrow with angrier language when I find out I am driving into town for nothing because TM is a customer service nightmare. My complaint is more with the IVR system than anything. For the love of god, why can't I press zero to get a human. The stupid voice prompts couldn't even understand one sentence they were asking me and I got stuck in an IVR loop asking me the same question over and over again. Please, for the love of all that is humane make them fix that stupid, non-customer-focused IVR system. ZERO should be allowed. Please stop the madness. I doubt I'll ever purchase through overpriced TM again after this.

I was just online for Ticketmaster to purchase Robert Plant tickets at the EXACT time they went on sale to the public. After the screen loaded for 30 seconds it said there were no tickets available at any cost. I called the Ticketmaster number and when they finally answered after five minutes I was told I had been transferred to Front Row Tickets. (I can only assume this is a subsidiary of TicketMaster.) Keep in mind that tickets on Ticketmaster were priced at $100 or less. When Front Row Tickets took my order they said each ticket was $400 for the seats I wanted. What the hell!?!? I'm furious over the scam that these companies have managed to do on us.

In planning events for the holidays this year I attempted to purchase 2 tickets to the Moscow Ballet production of Nutcracker Suite in Chicago. After a lot of time planning and choosing the time and selecting seats, I moved on to the actual purchase. The two tickets were $28 each so $56 for the tickets to be delivered digitally. When I got to the checkout, the total was $80+ (can't remember exact) so nearly $30 in fees on a $56 purchase. It is simply over the top when there is no "handling" of any kind as this is an electronic transaction. Normally, I can put up with a reasonable fee but this time it is just too much and I will not purchase the tickets and I will actively avoid Ticketmaster for all future ticket purchases. The fees are so ridiculously high in relation to the actual ticket cost that it just feels like a complete rip-off.

I wanted tickets for a concert at the Fillmore in San Francisco. When it came time to choose tickets, there were 2 choices. First choice was general admission standing for $25, then there was a second choice which had more expensive priced tickets and stated, you will receive your seat number after your purchase. So I wanted seats, and bought the more expensive tickets. Turns out, they were resale tickets for standing only, and the exact same tickets as the first choice. I called Ticketmaster to discuss the wording which said I would receive my seat number and the man was very rude and said that was my interpretation and all tickets at the Fillmore are standing only.

I purchased tickets for an out of town NFL game back in July for a game on October 12. They are refusing to issue me the tickets until after October 10th. We are leaving town for the trip that day so this leaves me uncertain about having tickets, unable to print or reliably access the internet for them, and angry that I even have to deal with this nonsense.

Went online to purchase a CIRCLE CITY CLASSIC ticket for $20. The fees for each ticket were $10.50! This is ridiculous. Fees should not be half of a purchase price. I then priced a event at Lucas Oil Stadium for today 9/19/17. For a $43 ticket the fees were only $7.43 per ticket. I feel you are purposely over pricing guest who want to purchase classic tickets. My question is why are these fees so high? I will never use your services again.

I posted two tickets for resale via the Ticketmaster app. They appeared for a while but then all of a sudden, the section the tickets were for sale in showed no available tickets. Thinking my tickets had been sold, I checked the app and the tickets were still classified as being listed for sale despite the fact they were not showing up as available. I contacted TM and they saw the issue and said nothing could be done about it. I then asked them to escalate to a supervisor and they made me wait so long for help that the show started and then no tickets were available to purchase and they said there was nothing they could do about it because I couldn't prove what had happened. I asked for a refund on my tickets and they said no.

I purchased October tickets to a basketball event. The website makes no indication that these were pre-season tickets. I purchased two tickets, which each had approximately $42 transaction fees attached to them through the website. I entered chat with a representative with a company several hours after making the purchase, and I had no option to refund. My only option is to re-sell the tickets, and it only makes me feel worse given that the website is exploiting the transaction fees of each re-sale, and the new ticket buyers may similarly not be aware of this as being a pre-season game. I believe that information is incredibly pertinent to the value of the event.

I live in Seattle. I purchased a ticket to a concert in Texas (Irving) from Ticketmaster. Received an email today from another company letting me know the venue for the show has changed to a general admission only venue. I contacted Ticketmaster to discuss the cost of the original ticket for an actual seat vs the change to standing room only. Requested a refund for the difference in ticket costs. Original ticket with fees was $70.01, cost of ticket at new venue standing only with fees is $29.75 which would be $40.26.

My son purchased tickets to a Neil DeGrasse Tyson lecture for the wrong venue. (New York, we are in Boston). He immediately noticed his mistake and emailed Ticketmaster to ask for a refund. The email notice said someone would get back to him in 12 hours. Not true. So, he called the very next day. The purchase was made on a Saturday, so that made it Sunday. The phone just rang and continued to make a beeping noise. He called them again on Monday morning, explained his situation and was told by the representative that the venue did not offer refunds and therefore there was nothing they could do for him. I'm not sure what the venue has to do with the refund since the transaction was less than 24 hours old. I told him to ask for a supervisor. He waited on hold for 37 minutes for a supervisor to come to the phone.

I bought tickets from someone else and they transferred the tickets to me via the Live Nation App. I check the tickets on my phone multiple times and am excited to go to the event. The night of the event I show up to the door and they say I'm already inside, so I think I've been had by a scammer. I call Ticketmaster that night and can't get through to anyone. The next day I call them and they tell me that once I have the tickets transferred to me they void anything else out so I can't be scammed. I then ask why my tickets didn't work and they tell me I never opened the tickets. Which I know is wrong because I showed about a dozen people and had them scanned multiple times at the event.

So when buying tickets for an event that needs parking they don't offer parking until after you have purchased the tickets so they can get another $30 fee. Please this is ** -- our governing agencies need to stop it because there is no other way for us to buy these tickets. It's a joke and ** crime. And no response after several emails to customer service. I had to call and they just said, "TOO BAD you have to buy parking separate and pay another $30 fee which is MORE THAN PARKING."

I bought tickets to see Iron Maiden and Metallica a few months ago through Live Nation/Ticketmaster which I now know is the same company. I was emailed my Metallica tickets after purchase but my Iron Maiden one was never sent. Despite purchasing the other ticket first, it was never sent to me. I went online to see if I could print it out but was unable to so I called customer service. The agent informed me I could download the app and do it or I could have it printed out and mailed to me for an extra service fee. He also said I could get it at roll call at the event. What is the point of buying tickets online if I'm just going to wait in line at an event?

I waited patiently for weeks for individual tickets to go on sale for a hockey game, which happened to be one of the last teams to go on sale for the season. I was going to buy them for my brother and his younger son as a birthday gift. I set my alarm and was ready to go at exactly the time told. I found some tickets and went to purchase them; however, the only option for delivery was something they called Mobile. Now, I get that it's 2017 in a tech age, but their mobile delivery specifically says that you can't email nor similar tech option. I could not do this because it was a gift, and I had bought tickets for a different gift to a football game the day before which were emailed to me. After searching for awhile on their disorganized, unfriendly website, I found the info to email and call them.

I purchased 2 tickets to a concert online. I tried to resell the tickets as I can't attend the concert. For some reason I wasn't able to use the sell option online. I called customer service and was treated very rudely by the customer service rep right away. I didn't have one of my credit cards as it had been lost so I couldn't give her the number and couldn't remember which card I used. She was short, extremely rude, hostile and impatient with me right from the beginning. I know I was being polite and she didn't try to even help me resolve my problem at all. I hung up and did not get any help. Now I have two tickets I cannot use or even resell.

My Ticketmaster account was hacked back in December without my knowledge. I received no notification that my email and or password had been changed or that someone had used my account. Fast forward to 8/7/17 and we get all the way to the Pinnacle Bank Arena, get to our seats and within 15 minutes we are escorted out of the building because our tickets that we bought the day they went on sale back in November were no longer valid tickets. The people that purchased our tickets from a 3rd party with a name of "Chris **" printed on the tickets got to keep our seats and neither of those people were Chris **.

Ticketmaster basically resells all their tickets and if you accidentally get the wrong ones, too bad. They don't fix the mistake. I bought my tickets online and was sent the wrong ones. Now I'm stuck with them and they are not where they should be. I either have to resell them myself or be stuck with these ** tickets in the nosebleeds, and they cost more than the ones I wanted!

I purchased 8 tickets for a concert on the Ticketmaster website. At the time I agreed to purchase the tickets I was unknowingly redirected to another city. On July 28th I was trying to buy 8 tickets for a concert in Calgary, Canada. When my confirmation came through via email, I realized I had purchased 8 tickets to a concert in Inglewood California.

Went to purchase tickets for a $20!!! Music festival on Ticketmaster. Of course attempting to purchase 3 tickets that should've been around $60, instead came to $95 with fees. So over $30 worth of fees when the damn tickets themselves only cost $20. Beyond ridiculous. Didn't Ticketmaster just get in trouble for this BS? Oh and attempted to resolve it by giving out "free tickets" for events that aren't even available or relevant!! Such **. Sign me up for the next class action lawsuit against them. How can this be legal?

Although the customer service rep was nice, Ticketmaster as a whole should be reviewed by the Attorney General. I tried to purchase tickets for the US Men's Soccer team match on 9/1/17. Tickets were to go on sale at 10am. The website never let me purchase them and directed to a resale site. After 1.5 hours on the phone, they said tickets sold out via presales. This seems to be unfair to the average consumer. Tickets are not cheap to begin with only to be directed to a site where they are 2x the ticket price. I have purchased many tickets in the past and I feel like I have been scammed.

I purchased 6 tickets for friends using Ticketmaster. The following day I found out they had made other arrangements so I wanted to cancel the tickets. Their online chat was not functioning, my emails were not responded to. The "customer help line" took multiple 20 mins calls to get through. Finally when I got through they informed me I could not refund the tickets. Their blurb on the website about being able to get a refund within 3 days is misleading and not entirely true. Only certain tickets allow you to do this, also cannot resell them easily on their site as advertised again. Only certain tickets have this functionality.

I paid $114 for tickets to see Journey 7-5-17 in Southaven MS. The tickets were printed out. They got wet because of the storm. He had no way to print out new ones. I was told to email the tickets to him. I did and he couldn't get into the concert. I hope I never ever have to purchase anything from them ever again. Was charged outrageous fees on this concert and 2 more. It's past wrong. I hope they have to pay all these overcharged fees back to everyone with interest. I wouldn't even give them a star but it made me.

They advertise on their website that if an emergency arises, you can resell your tickets. We purchased Roger Waters tickets and then we could not attend the concert. They have a link on their website for reselling, but Ticketmaster would not allow us to sell them! We finally managed to list them on TicketsNow.com (for face value) which is a link on Ticketmaster but they did not sell. We listed them on Craigslist and got a few people who were interested, but they still did not sell. We saw other people listing their tickets on StubHub so I called to find out how did those people get them listed on StubHub. The representative was of NO HELP! I will never attend another event if my only option is to purchase from Ticketmaster!

We don't purchase tickets very often from Ticketmaster and were unaware that they actually sell scalped tickets at huge markups right on their own website. Only a little dot with two arrows in it and "verified reseller ticket" vaguely communicate that you're about to pay multiple times what the ticket originally was sold for. The original ticket value should really be displayed along with the scalped ticket price. I'll be looking into starting a class action lawsuit to force Ticketmaster to show the original ticket price and compensate their customers who fell victim to Ticketmaster's deceptive resale ticket scheme.

I purchased tickets for Earth, Wind & Fire and Chic on July 18 in Phoenix, AZ about two weeks ago. I am treating a client and wanted to have the best possible experience for her, so I intentionally searched for VIP packages and bought 4 tickets, which I KNOW were to be VIP. No VIP confirmation. No help from Ticketmaster. All the service charges they layer on which seem to mean the same thing and after 45 minutes of holding... nothing. Too bad so sad. There needs to be some competition in this arena! Ticketmaster has a monopoly and clearly people are not happy with them.

Very disappointed experience with Ticketmaster! We not only lost the chance to see Calgary Stampede Rodeo, but also have to fight to get refund! I am in the process of dispute the charges. We booked 6 tickets for friends and family through Ticketmaster in advance in US. After created an account on the site, I saw the tickets were reserved. But when we arrived at the park a week later, we could not log into my account. There was a Ticketmaster representative on site, but he failed too after 30 minutes of resetting passwords multiple times. By the time he gave up, the show was already started. We then called the Ticketmaster customer service, but the line was so busy that we were told to hold for at least 20-30 minutes. We decided to give up, the most exciting event of the visit. And the representative agreed with us that we should get refund because those tickets were never scanned, used.

Let me preface my review by saying that the rep I spoke with on the phone was a total pro. She was nice, helpful, and really tolerant of the fact that I was extremely dissatisfied. So, Kudos to her for her patience and professionalism in the face of this despicable system. The product however - is a scam. Now, as to Ticketmaster and Platinum Tickets: Though they are not allowed to sell tickets for these venues above the face value - somehow they have a magical supply of these 'platinum tickets' from a 'third party' available just days after all the good seats were sold out. So, somehow Ticketmaster has exclusive access to tickets that have never been sold before - and they are able to charge 2-10 times the retail price because supposedly these tickets are recently made available by the artist or event promoter.

You have to watch Ticketmaster!!! They told me they was out of the $35.00 U2 tickets for St. Louis Mo and wouldn't get any more, so I just so happen to look and sure enough they have so many of them. It's not even funny!!! So I called. The lady wasn't very nice and put me on hold for 25 minutes..?? I WILL NEVER GO THROUGH TICKETMASTER AGAIN!!!

On the first day... when tickets went on sale for Barcelona-Real Madrid game in Miami, there were NO tickets available OTHER THAN THE MOST EXPENSIVE seats (thousands of dollars). I purchased the cheapest 2 tickets available for almost 400 per ticket. Then a few days later they made available ALL THE TICKETS and were selling HALF the price. So they overcharge me $ 200 per ticket. When I called to get a partial refund to match the current official price... they just said no refunds or exchange. This is plain ROBBERY... be AWARE of their dishonest practices!!!

I'm not happy at all due to being a genuine fan of "The Weekend"... The tickets went on sale at 3pm and at 6pm after work I try to purchase a ticket and they are sold out due to the scalpers, and Ticketmaster quite happily say "we have a resale site you can purchase a ticket" which has jumped in price from 139.00 to anywhere from 175.00 up to 570.00 per tickets. It's absolutely disgusting. Where is the justice in this???? Those people have no intentions of going to this concert and are just out to make money off the celebrities and these ticketing places quite happily are allowing these idiots to do it. Plus there's another part you're only allowed tickets if you own an American Express card, now how many people do you know that own one of these cards???? The rich ticket scalpers???? Something needs to be done about this coz it is absolutely ridiculous that there isn't a law against these money making scammers.

I originally bought tickets for June 9th tickets to go see The Weeknd. It would have been my first concert ever for myself and I was beyond excited to get some back in early March. I go and select a ticket, I wanted to buy two but there were "resale" tickets? I had no idea what those were until after I bought them. I wanted to buy two seats in the same row. So, I thought, "Oh, it said I could buy one or three". So I bought one and it chose where I sat in the row? That's horrible. I go and try to buy another individual seat but they say, "Sorry! You can only buy tickets in pairs!" So I wanted to switch them for the individual to buy both seats and they said... "That's impossible, I'm sorry that's up to the reseller." So I'm already pissed off because that's sketchy, and they offered little help and they said, "We can't give you a refund. You have to sell your resale tickets! Sorry!"

Ticketmaster continues to try and resell tickets at higher than face value for concerts they perceive as being high demand. This often results in low attendance at concerts reported as "sold out", like Prince's last concert in Calgary. The amazing thing is, Ticketmaster lists the "resale" tickets on their official website. They've dispensed with the third party facades. That, friends, is ballsy.

So let me tell you a story. My wife and I went to see the 6/6/17 Roger Waters show at the Pepsi Center in Denver. We purchased Diamond V.I.P package. Well it was supposed to have a whole lot of extras. Nothing showed up for a while. Contacted the site to find out what happened. Got an email saying we will get a confirmation once they had some info. So today 3 weeks later a package came today opened it up and to my surprise I received 2 mugs. Really 2 mugs. No tour lithographs, no time capsule. WTF? My daughter could have made the same mugs and cost me a lot less. I truly hope no one else gets suckered by this deal. Thanks for listening.

I attempted to purchase tickets for a show after paying the horrendous processing fees and finalizing my purchase I noticed the date and venue were wrong. Fine honest mistake possibly clicked the wrong date or the site screwed up. Called to get the order refunded and they refused and were incredibly rude in the process. Told me "I guess you just have to sell them". That's gonna be a little hard when the tickets were for Minnesota and I'm in Washington.

I bought four tickets in November 2016 for a Coldplay concert taking place in July 2017. As the time was getting closer for the concert we realised that we wouldn't be able to travel from Greece to Paris for the concert due to difficulties of financing the whole trip. Since 15th of June I'm trying to contact through email the ticketmaster.fr (French Ticketmaster) where I bought the tickets from and I get no reply. The concert is getting closer and I'm about to lose the money I gave for the tickets. Their service is as bad as it gets! Don' t trust the French Ticketmaster site.

I bought presale Weekend Legend of the Fall 2017 tickets for the show in San Antonio accidentally. I thought I selected the concert in Houston. My card got charged $360, and I called customer support. The lady told me that the venue was not eligible for refund, which is total bs, what does that even mean not eligible. She said then to sell my ticket on a third party website. The tickets were unprintable until 3 days before the concert, so there's no way I can post them on any website, including TicketsNow, the official selling website of Ticketmaster! Last time I'm buying from Ticketmaster.

Ticketmaster seem completely incompetent. After erroneously purchasing tickets for a concert in Monterey, CA for this Friday as opposed to Saturday, I contacted Ticketmaster via its chat function to be informed that while it would be possible to exchange the tickets I could only do so by calling Ticketmaster on Monday. After being placed on hold for almost 40 minutes the following Monday, the agent first informed that it would not be possible to buy tickets for the Saturday. Upon my insistence to speak to a supervisor, the same agent came back after another 10 minutes to correct her earlier incorrect statement, and assured me the tickets were transferred to Saturday. She also assured me that the electronic tickets will be forwarded with 20 minutes.

How do you justify a 33% surcharge on tickets??! Sorry... That is flat out stealing!!! You are EVERYTHING that is wrong with the side of the music industry that relies on fans to keep things going! This will be reported to the FCC... I don't have time to screw around... I have very large manufacturing customers and this is laughable. Have fun on the news!!! Flat out LAUGHABLE!!!

My experience with their customer service call center was the most dissatisfying experience I've ever dealt with. The WORST ever! On June 2nd, I went on their website and bought tickets for my daughter as a birthday gift to see a comedy show. I made the mistake of typing my email incorrectly. For days, I kept checking my email and never received the tickets. I checked my credit card and there was a charge. So on June 8th, I called their contact number to find out what's going on with my tickets (this was around 3:30 pm). The lady I spoke to verified my email and I realized it was incorrect (which was my mistake). She fixed it and told me to wait 15-20 minutes to get the tickets through my email. I waited 30 minutes and no email. Called back, a different representative I spoke to verified my email and tried emailing me again. I still didn't get my tickets. I called again. This time we decided to try a different email. I still didn't get my tickets.

I had gotten the pre-sale code from the artist's website so I purchased via their site to get to Ticketmaster. I was going for what I knew to be best as VIP. As I saw the VIP seats offered, I saw listed Platinum Seats for about 35% more, at least. As you know you have a timer going on your current seat offer. So, I went for the Platinum as these were Christmas gifts and I figured this would be like VIP + better seats.

I purchased a $315.00 concert ticket and gave it to my son as a graduation present. My son lost his ticket. We tried to have it replaced. Ticketmaster would not do it. They also would not give me a refund or future credit. They kept my $315.00. Do not use them. They are thieves.

Adding my one-star rating to this embarrassingly long list of one-star reviews. I would have given zero if it was an option. If you need to contact customer service for any reason, be prepared to wait about three weeks for a response, regardless of how many times you email or how many times you call to sit on hold for hours. After 12 emails, 4 calls, and many headaches, I finally received a response apologizing for the extended wait time, but without even addressing my initial inquiry! Their customer support is an oxymoron and an absolute joke. Ticketmaster has zero regard or respect for their customers. I will avoid purchasing anything from them in the future as nothing is worth this stress and headache. They should be ashamed of themselves.

When ordering tickets for a concert yesterday, I selected my tickets and was taken through the usual ticketing and payment process, only to be told at the end that my tickets were no longer available. I was asked to then reselect my tickets, which I did, and this time the order went through. ONLY to find that the first order had indeed gone through and I had now been charged for 2 sets of tickets! I called them to get a refund for the tickets processed in error on their part, only to be told that there was nothing they could do and I had to resell the tickets!

Online purchased 2 tickets to any one day 1st weekend of NOLA Jazz Fest 2017. Stood 3rd and 4th persons in line of event on 1st day of event before gate opening (for the day). Upon ticket scans, we were told both tickets were prior scanned. Huh, how is that possible, we're the 3rd and 4th people trying to get in and this is the first day. They didn't have an answer at the event. They refused our entrance. Ticketmaster phone line was not answered for 2.5 days. There was no fixing the problem.

Purchasing Ed Sheeran tickets. Having prepared in advance for the commencement of pre sale tickets for a concert, and trying multiple times (probably in the hundreds!) to refresh and log on, and staying in my electronic queue I was still unsuccessful in securing ANY tickets for my 8 year old son!! So in turn I had to turn to another website (viagogo) to purchase and be only able to afford 2, instead three for well over inflated price of just under $1000...

Very, very unhappy with Ticketmaster. Let's start with fees, handling fee really, inconvenience fee even crazier than venue fees. Have you heard this 1 before? The promoters aren't allowing refunds. Or we can contact the venue but they're not guaranteeing refunds. But Ticketmaster is the 1 that sold you your tickets. The venue has no say. They're rude and such liars. They also own the "TicketsNow" site (I believe). Not positive but heard that. Which is a secondary market for their tickets to sell at a greater rate. They do (pre-sales) and only give the codes to ticket brokers who scoop up all the best seats and sell them on Ticketmaster site. I'm so sick of their rude, lying, fee grabbing practices. Anyone else having issues with them as well?

I had purchased two pairs (4 ticket total) for platinum seats for the weekend in Sunrise, FL. I paid a premium non-refundable ticket price which was OK considering I was sitting row 1. After an updated layout of the concert, there is a middle part of the stage where the artist walks down to perform. So this row 1 seat is now almost more like a row 40 and I will be looking at his back most of the show. They wouldn't exchange my seat or refund me or even provide me access to the VIP lounge with free drinks (which I could have purchased for half the price and a much better seat for the show). $2300 for "platinum" tickets that are not even close to the set...

Disclaimer - Jazzfest tickets: $70 online or $80 at the door. Reality - Jazzfest tickets: $94.20 online or $80 at the door. I purchased a ticket online at Ticketmaster.com for an event. I was unable to print the tickets. "You will not receive paper tickets for this event. Log in to our website or app on your smartphone to view your mobile ticket." I installed the app on my phone and logged in and noticed that the event was immediately listed under "Past Events". The ticket was "ANY ONE DAY" between Thu and Sun. This was Saturday morning. I noticed that I was indeed able to view tickets I have purchased of other upcoming events. But this particular ticket was inaccessible.

I went online 10 minutes before Pentatonix concert presale tickets were supposed to go on sale. I waited the countdown and selected tickets only to have the tickets I received not be the ones I selected. The tickets I received were in another section. When I tried to exchange them the section I selected was sold out and Ticketmaster wanted an extra $5 a ticket to exchange the seating. Ticketmaster already receives a convenience fee that is usually over $12 a seat.

My 15 yr old daughter will turn 16 in a few weeks. The ONLY thing she wanted was to go to a concert. We weren't keen on it but we knew someone (that we knew) was going with her. Fast forward to getting the tickets she had them in her cart at Ticketmaster and when my husband entered his credit card information the site crashed our browser and a message popped up saying that "ALL THE TICKETS FOR THIS VENUE HAVE BEEN SOLD OUT". My daughter freaked out and was hysterical (yes, she is a little dramatic).

I purchased six tickets to Joe Bonamassa at the MPAC today. When I reviewed my receipt I discovered that two of the six tickets were over twice the price of the others. When I contacted Ticketmaster about the confusion and asked if I could get six tickets together that were all the same price they said the two tickets were platinum and were not refundable. How can two tickets in the middle of six on the same row be special and why are they nonrefundable but the others are. This will be my last purchase from Ticketmaster.

Tickets go on sale on 4/21 at 10am! Yeah right. Watched the clock, refreshed at 10am on the dot, only tickets available were between $200-515. On the band's (Gorillaz) FB page, another fan wrote that he was able to get a ticket YESTERDAY with a presale code. What is the point of sending purchasers to your website on ticket sale day if you also send people there a day earlier with a presale code?? Why hasn't Ticketmaster been held accountable for these horrible practices?

5 months before the show I selected 5 upper cost tickets for a Saturday matinee Phantom of the Opera show in Birmingham, AL. When I printed my tickets & went to the event we couldn't enter because the tickets showed the 1st night of the show (Wed.) which had already past. There were also two other families I ran into at the ticket counter (I had to buy left over seats on Sat. for the grandkids & I to go to the show). While the show was still running I contacted Customer Support who assured me they would send my case to an appeals group & wait 10 days & call back.

Finally, a company who cares about people. I called Ticketmaster to find out if my tickets would be eligible for an exchange because we recently learned that my 19-year-old daughter had a life-threatening heart situation that would require surgery this week. I was fully expecting Ticketmaster to tell me NO, that I could not get an exchange, because my tickets had been purchased more than the 72 hour exchange policy they post. To my great surprise, I was advised that due to my extenuating circumstances, I would certainly be able to exchange the tickets for a different date, and if I needed, they would refund. This was a great surprise to me, and I really appreciate the people who are operating Ticketmaster because they care about the customer more than their profit bottom line. This is a rarity that you see these days. Thank you Ticketmaster for having a moral compass!!!

Ticketmaster and Live Nation are scamming customers at check out. Hidden in the terms is an automatic opt in to subscribe to Rolling Stone. They know what they are doing. It's a scam. I now have two Rolling Stone subscriptions (two different credit cards on the account, so they use one scam per credit card, and I already cancelled one two years ago.) They didn't response to my last request to cancel and refund my money. I've also noticed they rotate and automatic opt in to "donate" $1 or a few dollars to a more than likely fraudulent organization that goes straight into these criminals' pockets.

I would like to know how Ticketmaster are legally allowed to scalp their own tickets via their Resale site? Today I purchased tickets to a concert via a pre-sale code. I was lucky - but my friends were not. They missed out as the allocation was quickly used up. My complaint isn't there, it's that within three minutes of the tickets being available I found four up for sale on Ticketmaster Resale for approx 280% of retail value each. This is not what Ticketmaster advertise this site is for. It is proposed to be a legal place to sell your tickets if you can't make it etc. But it is clearly being used by scalpers to make cash. Would the same transaction outside the front of the venue be legal?

The nav bar of the website says, "Print ticket", "View ticket", "Sell ticket', but when you click on any of these, they take you to the same screen, with your ticket on it. What's the point of the nav bar? The website is awful. They don't tell you that they won't allow you to print your ticket (my ticket) without installing the mobile app. In other words, they are trying to force me to install their mobile app by holding my tickets hostage. Customer support agreed, only their whole mantra is, "You didn't read the fine print, so it's on you." I will not be forced to install an app to receive a thing that I purchased.

I registered for a pre-sale of tickets for a band I've been trying to see for 2 years. When the time came to get the tickets I took my presale code (which says good until 5 pm). I waited impatiently for the timer to hit 0 at 12 pm and immediately clicked for my tickets. The site gave me an error 5 times in a row before finally coming back with "No Tickets available". When I called to customer service, they bounced me around basically telling me that ticketmaster is not responsible for the errors on their own website, and that they will do nothing to help me get the tickets I was promised by them. To that, I take home that Ticketmaster does not care for their customers, and you're better off buying from someone else who will be responsible for their own site errors.

When I bought my ticket I clicked delivery route must be will call but when the ticket was delivered the email said the ticket would be mailed to my house 1000 miles away. I emailed Ticketmaster then called about 10 times while the phone service said it is open before getting through to a line then waited another 15 minutes before talking to a real person. He told me the ticket was at will call. Seems all the problems from poor technologies and almost no staff. Ticketmaster is the worst service on the planet.

Ticketmaster FORGET to tell me I was paying over 57% face value for these tickets because I was buying pre purchased tickets and "Oh yes! You get whatever seats the tickets are for." Ticketmaster said I didn't read the fine print so that's what I purchased. These tickets were 3rd balcony seats as far back as it gets! Not the first row 2nd balcony I thought I picked and so paid $71 and got $39.50 tickets. I learned my lesson, so REALLY check your ticket purchases. I won't be dealing with them again!!

I really wish I had read through these reviews before purchasing tickets. Ticketmaster is such a scam. I have never purchased tickets from there before but have learned a lesson the hard way. Bought tickets for Paw Patrol in NYC, thinking they were VIP. I clearly filtered my search first by checking the VIP option. The only tickets That came up said resale which I never thought twice about being a first-time buyer. I bought the tickets for a hefty price thinking I was getting to meet cast afterwards. Well, when I printed out tickets nothing said VIP so I called Ticketmaster and they said I was in VIP section but because tickets were purchased resale I was not entitled to any VIP amenities (meet and greet and after party).

BEWARE TICKETMASTER SLIMY BUSINESS PRACTICES! So... We decide to go to a Tom Cochrane concert in Toronto on March 25th. My wife says let's do the VIP upgrade with the meet and greet! I get on TICKETMASTER and follow directions clicking along on tickets, VIP etc. $472.24. They say "you'll be emailed details of VIP times etc. before the concert." We wait... No email... I finally manage to get hold of TICKETMASTER and they look at my order number. They say "Sorry... bad news... You bought these from a reseller and although they were initially sold as VIP tickets the reseller just put the tickets back up for resale!" RESELLER? ON TICKETMASTER?

I purchased tickets to a show several months prior. The week before the show I was sent the first notification that one of the seats had an "obstructed view." This was never mentioned at any point during the purchasing process. I emailed Ticketmaster upon receiving that email, but never heard anything back. They then contacted me several days after the event and apologized that there was nothing that they could do since the event had passed.

I purchased tickets for a family event of 6! When I got to the venue and went through security to scan our tickets they told me that this was for night before. I went to the counter and told the women what happened. I explained that "Even though the tickets were not scanned/used you couldn't just put us in seats that were not taken yet." She rudely, said, "No, but I can sell you tickets." After discussing with the group we said we would just buy tickets. After wasting 2 hours of driving and the tickets to then be sold out, I had a rough ride home with very upset children. After waiting 3 days to hear back for customer service they said they couldn't do anything. I have had an account with them for over 3 years, and they couldn't even credit me, knowing that I use them to buy tickets at least 8 times a year. Never mind a refund. Never again will I use Ticketmaster.

Ticketmaster is horrible. They overcharge for tickets. Also the show I purchased a ticket for was cancelled. I phoned about a refund and the rep asked if I wanted a refund. Seems like a ridiculous question since the show was not being rescheduled. Of course I would want a refund. Also there are times when the fee they charge is more expensive than the actual ticket. I would not do business with Ticketmaster at all but sometimes there is no option. :( :( :(

I found a Live Nation pre-sale password for King Crimson at Massey Hall, Toronto and took the day off work to assure I'd get a decent pair of seats. Or so I thought. I Sat refreshing the screen for most of the day, watching each pair of prime, clicked-upon seats I reserved on the venue map disappear as the software refused to complete every transaction. (FYI: I have every combination of CAPTCHA verification images memorized now after viewing them multiple times throughout the day). Even "Find Seats for Me" without the map would not complete the requests.

I had been looking forward to placing a presale order for Ed Sheeran tickets since last Wednesday (today is Monday). I signed on with my presale code and was all logged in a half hour prior to the event even starting, and I watched the timer clock countdown with bated breath. Finally it was time to purchase my tickets. I had resigned myself to buying the first set of tickets that came up, no matter where the seats were because I wanted to go that badly. I chose my section, input my credit card information, and waited for my confirmation page. The next screen was a blank white screen, save for the "By proceeding, you accept our terms and conditions" at the bottom of the page. There were, of course, no buttons to proceed, however the title of the page in the URL clearly said "Confirmation Page." I never received an email confirming my order, and it didn't show up in my account.

Bought tickets through automated service and wanted them mailed to me. Never received them in mail, no notification from Ticketmaster. Finally phoned after sitting on hold for an hour. They said I should've received a call because the automated service didn't get my address right. Never did receive a call or email. Then told me they would be emailed to me 24 hours before the event. Never received an email with tickets. The day of event had to sit on hold for an hour and 20 minutes. Then finally got the email with tickets. There should not be this frustrating process over tickets. The system was more efficient in the 1980s!! Get it together!!

I am not referring to ripping off tickets from a roll like at a booking office, but the excess charges endorsed by Ticketmaster. In June, there is an event which I could book for two of us directly with a small charge (£45 plus £2.50 each) without touching Ticketmaster if we were to be in the crowds; but my partner being slightly disabled would require a seat and I have looked at purchasing a more expensive ticket but these tickets were only available via Ticketmaster. The extra charges endorsed by Ticketmaster are nothing short of greed. The ticket will cost £155 plus £15 booking fee. It doesn't cost £15 to process a ticket so as my partner won’t be able to stand I am not paying this rip-off ticket handling charge (£30 for processing two tickets). Unfortunately I am going to have to disappoint my partner as she knows I will not be ripped off by greedy organizations, and Ticketmaster I want to avoid even if it means missing the event.

Ticketmaster is terrible. Tickets that are in high demand are often purchased in bulk by greedy people trying to make a quick buck only to resell them online for triple the price. It is beyond me to think that Ticketmaster doesn't protect consumer's best interest. Quite frankly I think it's suspicious that every time tickets go on sale, they sell out almost immediately, and are resold. This isn't fair to the artists who put tickets on sale at a set price, only for true fans to spend inordinate amounts of money to go see a show. I wish there was an alternative to Ticketmaster, unfortunately they have a monopoly.

Bought 2 "Platinum" tickets for Lukas Graham in NYC January 2017, $95/ticket. It said GA, had row# and seat#. GA tickets without row and seat# were offered at $35/ticket. When arriving at the concert, it turned out that there were no seats. Only standing on the floor. I showed the tickets with the seat# to the controllers, who said such seats were not there? The folks around us had paid $35 for their tickets. I emailed support/Help at once. No answer.

Is scalping legal? Logged on for Metallica tickets February 17, 2017 at 10am for Nassau Coliseum (the exact time show went on sale). Clock indicates "wait for your seats, do not hit refresh etc..." Wait wait wait. Answer "Event sold out. Try again." Right after no tickets, event sold out. Try again at 4pm, resale tickets available from Live Nation. Plenty of them too at 3 to 4X the price.

I will rate Ticketmaster a zero. I purchased 2 Tony Bennett show tickets, and was unable to get a barcode on my E-ticket. Called Ticketmaster and waited 30 min before Anthony answered. Asked about the absence of barcode, Anthony said, "you are the few unlucky ones" that could not get the barcode. He confirmed every step I did was accurate and correct, but just "unlucky". For the 30 min. hold on the phone, Anthony said he will put my tickets at the box office for me to pickup. Waited another 17 mins for him to do just that. Asked about the 30+17 min hold, Anthony said, "it is the high volume" time. Ticketmaster had their employees trained to blame everything else rather than upgrading their system and training their employees to be more efficient. Will never deal with them again.

The past year I have attempted to purchase tickets through this website to no avail. No joke, for two of these concerts, we had three computers, and five cell phones going to try and get tickets... right at release time 0900 hours. Nothing. I either get stuck in refreshing limbo, or the message, "sorry, no tickets match your search." The website used to work. I know because I used it. It has gone downhill big time, to the point of being unusable. HMV has now into receivership so no Ticketmaster outlet available.

I logged on to purchase tickets to the Nickelback concert in Phoenix, AZ. I clicked on the "purchase by map" but I guess my finger accidentally hit the "resale" button which is literally right next to it. I simply clicked on 3 lawn tickets and hit buy. I ended up purchasing these tickets, not knowing they were resale (until after the fact) and were charged triple what the tickets normally sell for, and are still on sale for. I would like to call out Ticketmaster and Live Nation for not making it more clear about what is an official ticket and what is a "resale" ticket and not warning us that these were a resale product, and could be more than face value. Of course, none of their policies apply to resale tickets with Live Nation so we are out $40 bucks down the drain. Tried to get a refund as soon as I found out, but, they said "too bad". Will not purchase tickets through this company again if I can avoid it.

What am I missing? When did scalping become legal? I ordered and PAID Ticketmaster (Secure Tix) for tickets on November 7, 2016 for an event on 2/12/2017. I just received my tickets today (3 days before the event) and they were NOT the seats I ordered, they are on the side. I specifically wanted front facing seats. I called "customer service" and they told me that the seller could not fulfill the order so they "upgraded my tickets" to a closer location. I asked them why they didn't contact me to let me know that the seller could not fulfill my order so that I could cancel and buy different seats and they said "that is not our policy".

More evidence that Ticketmaster/Live Nation is involved in ticket scalping. My experience with the recent Seattle U2 Ticketmaster buying experience mirrors others on this website. Myself being online - at the open, registered, system ready to accept cookies, etc, etc. T/LN's system informs me no tickets available within minutes. Boatloads of resale tickets are available however, listed screen left, on the Ticketmaster website. I filed a complaint with the Washington State Attorney General's Office. I received standing. T/LN responded with the usual BS. Their response avoids the issue of scalping resales altogether.

This morning we logged on to purchase tickets to an event that went on sale at 9 am. 845 we sat at 2 different computers to ensure we'd get tickets. The screen refreshes at 9 am and immediately we're told no tickets are available. But aren't we "lucky" because Ticketmaster has an official partner called "Get Me In" which gave me the delight of being able to pay almost £300 for 2x £50 tickets. Not to mention the nearly £50 processing fee, and the £10 for delivery. Now, I realize I'm being ripped off at every step of this process, but £10 delivery for 2x tickets? That's a joke. I can ship an entire box of trinkets and gifts to family in the United States for around £15. I'm shocked and find this disgusting. Obviously, Ticketmaster gives a lump of its own tickets to its OWN site so it can overcharge us for these tickets.

My wife and I purchased tickets to the Journey concert in Tulsa, OK. We searched for our tickets and the resale list popped up more prominently than anything else on the page. We purchased these tickets, not knowing they were resale (until after the fact) and were charged double what the tickets normally sell for, and are still on sale for. I would like to call out Ticketmaster for not making it more clear about what is an official ticket and what is a "resale" ticket and not warning us that these were a resale product, and could be more than face value. Of course, none of their policies apply to resale tickets so we are out $45 bucks down the drain. Will not purchase tickets through this company again if I can avoid it.

What is the point of two different fees? The service fee and the processing fee. The service fee makes sense. We are paying for Ticketmaster's service but isn't processing the tickets part of that service? Or am I missing something here. In a few years from now are we going to have to pay an "ink fee" for tickets that are printed and mailed to us? I advise everyone to only use Ticketmaster if they absolutely have to. Until they remove this nonsensical imaginary fee, they are essentially robbing consumers.

I bought two tickets at the wrong venue in a different city. The venue had the exact same name as the venue in my city. I called Ticketmaster almost immediately and asked them to give me an even exchange for the two tickets for the same group at the wrong theater with the same group at my theater and Ticketmaster said no. Ticketmaster is a rip-off & I'll never use them again even if that means missing concerts. Ticketmaster makes millions, and wouldn't have lost one cent letting me have an even exchange. Their agents were rude and indifferent. Don't use Ticketmaster if you can help it, and if you do, don't buy insurance with Allianz because they are useless, and won't lift a finger to refund your money. Ticketmaster & Allianz are a team of crooks. Buyer beware!

Where to begin? I had the misfortune of using Ticketmaster to purchase U2 tickets, and I wish I would have read some of the reviews prior to doing so. Tickets went on sale at 10 am sharp and I found myself at my computer at exactly that time feverishly selecting sections on the arena map hoping to get a pair of tickets for this hyped show. As time passed Ticketmaster said that other fans had beat me to tickets in that section and I quickly moved on to the next section again searching for a pair of the "best available" seats in that section. That was a mistake. As it turns out when I finally did get seats, 3 instead of 2 as I had requested, they were over $500 a seat. With Ticketmaster's additional $84 fee per seat my bill was in excess of $1600. Wow.

After watching the timer count to zero and page refreshed I was disheartened to see there were no tickets available for the event. It was physically impossible for all tickets to have been sold in a matter of seconds. I was advised to go to a sister site where resellers sold them at extortionate prices (I did purchase one). Ticketmaster should not publically advertise tickets release date knowing full well that the only plausible way for customers to purchase said tickets is to go through resellers where you've sold them off in bulk to larger companies. Concert tickets should be for consumers and not corporates! :(

I attempted to purchase Katt Williams tickets online on Ticketmaster.com for an event that is scheduled to take place on January 21, 2017 and was unable to do so from any of my personal devices. I attributed this issue to not being on an actual computer. I then tried to purchase tickets from my work computer and still was unable to do so. After waiting on hold for 20 minutes to speak to a representative, I purchased tickets on December 27, 2016 for my 10th Anniversary on January 19, 2017. I chose to have my tickets delivered to me through an email so that I could print the tickets and present them to my husband as his gift. The day before my anniversary I went to the email that I believed contained my tickets and found that there was nothing attached.

I purchased two tickets for a hockey game via Ticketmaster. I received the incorrect tickets and they would NOT change to correct tickets, or refund my money. Customer service is not helpful and downright rude!! Now I'm stuck trying to unload two tickets I can't use.

Worst experience EVERY SINGLE TIME you log on to this stupid website. Somebody please come up with an alternative to take this monopoly out. They give you fuzzy pictures from other countries to click on like idiots to "battle the bots". I'M LOGGED IN TO MY TICKETMASTER ACCOUNT, I'M NOT A BOT. And then it just loads and loads and loads "Searching... Sit tight" and you don't want to refresh the page to "lose your spot" but you know something has obviously not worked properly. Meanwhile SOMEHOW scalpers have managed to order tickets already and put them up on eBay or Stubhub before you even get an option at seats. Pay these stupid presale fees and for what? FOR NOTHING. No surprise that it's rated one star by others too. I wish I could just go and wait in line somewhere for tickets. Instead Ticketmaster and eBay get richer and richer off of our dime.

Ticketmaster never ceases to amaze with its poor service. Unfortunately, for the tickets I bought, I could only get these through it. Bought resale tickets, which on its site clearly said instant email download. Then I got several emails from Ticketmaster that the tickets were available, and event reminders. So I tried to print them, but could not. Phoned and went through what has become the standard delay tactics by bad companies who hope you will give up and go away. Rep said "oh, they are resale tickets" (which seemed to suggest that meant something, but he later said it was not relevant). He then said the tickets could not be printed until 48 hours before the event. He said that is to protect against scalping. That's rich, given that is exactly what Ticketmaster did to sell me the tickets.

Christmas time 2016, we flew to Las Vegas. On the 28th of Dec. 2016, We bought 5 tickets for Eiffel Tower Experience at Paris Las Vegas. The tickets are listed for the night show of 29th Dec. 2016, we chose for eTicket delivery. Yet no eTickets were delivered. In the afternoon of 29th, I logged onto the Ticketmaster website trying to print my tickets. However it listed as past event and as a result I could not print out any tickets. I called Ticketmaster. After nearly one hour phone call, I was told the event agency communicated the wrong timing information and as a result it was listed as past, even though at the time of the phone call, the event is actually still ongoing, however Ticketmaster was not able to re-list it as on-going because of technical reasons. I was promised to get a refund.

I bought tickets from their website and instead of allowing me to choose my tickets, they chose them for me and I was not able to sit by the aisle for my mother who is claustrophobic. You are only able to see the seat information AFTER you put in your credit card information. Totally deceitful, unfair and unreasonable and said their resale tickets are posted by private and confidential owners and so I asked them to contact directly since I purchased from their website and they should assist or guarantee the satisfaction of the purchase. They would not even attempt to contact them to explain the situation and move our tickets only 4 seats down.

Ditto to everyone else's complaints on resale tickets. Purchased tickets and they were switched to a higher level. Called customer service and she admitted if you change tickets and hot refresh new tickets populate to purchase. What a scam. Paid $58.00 for a $20.00 ticket in nosebleed section. The ones who lose are the kids who wanted to see the Monster Jam up close. Placed on hold when asked to speak to a manager and never transferred. Shame on this company. Like other disappointed customers will share this story everywhere I can. Signed another good consumer getting screwed.

In a perfect example of no good deed going unpunished, I tried to buy five tickets for my out-of-state family to attend the Alamo Bowl this year. I'm not going to attend, but I wanted them to have great seats near other fans of our team. The online "map" to buy tickets was pretty wonky and kept stalling, so I downloaded and used the App for my phone. I found a great set of seats, all sitting together in the upper club section (perfect for my 78-year-old mother). Going back and forth between my computer and the App, I confirmed that these seats were the best deal I could find and would put my family squarely on the PAC-12 side of the field (our team side). The "map" on my laptop was horrible at updating, so I chose to buy the tickets on the App.

Ticketmaster are allowing people to sell ticket at any price they want because they label it as platinum ticket. I ended up buying these platinum ticket online @ 175 each & didn't know they come with no perks. I called to find out that there were no perks with these tickets. But they have standard tickets in the same section same & same row that can be bought @ $60. They say these tickets are not resale ticket but are selling at resale prices. Very disappointing as a customer.

DO NOT PURCHASE RESALE TICKETS FROM Ticketmaster!!! I just bought two tickets to the Dierks Bentley concert for my wife on February 3rd, 2017 at the Scotiabank Saddledome in Calgary, Alberta at an (unknowingly) over inflated price! After realizing this, I looked up their refund policy on their website which said 72 hours (so I thought)... I called Ticketmaster for a refund. After spending two hours on the phone with them, I am forced to take the hit for double what they are worth!!!

Very easy and convenient way to purchase tickets. Call them, tell them what you want, pay for it and done! Simplest way to purchase tickets.

I purchased four tickets through TicketExchange by Ticketmaster for a Winnipeg Jets VS New York Rangers hockey game. I assumed I was paying face value for these tickets which ended up costing me well over $800. Only when I finally opened my e-mail from Ticketmaster in order to print off my tickets did I find out that face value for these tickets was $129 each. On top of the $50 mark up there was a ridiculous $130 service fee (who knows what that's for). In the end I essentially got ripped off for over $250. Had I known they are able to mark up resold tickets as well as charge you a bogus service fee, I would have avoided Ticketmaster all together. I strongly advise not using TicketExchange by Ticketmaster. Only people on classified sites like Kijiji and people reselling on social media will get my business from now on. Hugely disappointed.

I purchased a ticket for Mariah Carey: All I Want for Christmas Is You and I inadvertently bought the ticket for the wrong date. I have been trying to get someone to change the ticket date for the correct date and no one gets back to me. I also tried to cancel the order but you can't. I will never use Ticketmaster again for anything.

Because of so much identity theft, the process can be time-consuming. The process was done online. It took 30 or longer to purchase tickets. Identity theft have made the simple things complex. They take great effort in protection their patrons assets.

The handling fee is too much. Visit website, check venue and artist, preview seating by cost, select and purchase. Process easy. My challenge is the handling fee.

I don't buy tickets. I wish Ticketmaster would let you see price of ticket before you join.

I was on hold for almost 2 hours and then had to leave. Never did get through. Their system crashed due to so many people trying to get tickets at the same time and it just left us hanging to wait to try and get tickets with no explanation. When the system locks up due to too many people trying to get tickets at one time instead of just let people hanging for literally hours, you need to have some type of warning come up stating system has crashed.

Purchased tickets for Paul McCartney for two people handicapped for $250 plus $40 for front row floor seats. Went to the venue and the tickets we picked up at the office wasn't the seats I purchased, they were far from front row and weren't even on the floor. I then complained at the venue and was told to contact Ticketmaster. Contacted Ticketmaster and they said there was nothing they could do about it. Contacted The BBB and free MONTHS of trying to solve the problem they said they couldn't help me cause Ticketmaster doesn't belong to their company. Be aware when purchasing tickets through Ticketmaster.

The website isn't easy to use. It could use an update. Search for tickets, find right event date, time, place; then you enter how many tickets and type. Then click to prove you're not a robot and then try to figure out the map to see where you'll be sitting or standing before the timer runs out. Purchase tickets putting in email, credit card, name, and address before timer goes off. Or you have to search for tickets again. I wish the site was easier to use.

Ticketmaster has never been a problem for me that is why I continue to use them. I order my tickets online and they come in the mail or I print them off right then. I don't go to a lot of shows but when I do I use Ticketmaster. I find it is very easy to order and get tickets with them. I have never had a problem.

I spent 45 minutes on the phone today trying to get a simple receipt for an order I placed last week for over $250... still waiting to receive it. Hopefully they get the email correct this time. Highly do NOT recommend this company. If you have to order through them - order online, as the agents are completely useless.

After 40 minutes of screwing around trying to get into my account to buy concert tickets for Eric Church the best available are nose bleeds. Couldn't even get them off full website because it was jammed up. They will never have to worry about someone hacking them and crashing their site because they have done a pretty good job on their own.

Finally, after 10 or so email exchanges, the issue could get resolved.

I had to give 1 star because there's no option for no stars. I ordered tickets to TobyMac with extra $10 for parking pass. No pass was in my package. First they tell me that they don't do that, then she said it's there ready to print. They told me I could pay again and get pass which I wouldn't do because already paid. Then they asked for order number and when I gave it, the next email from them said I gave wrong number, which I reviewed my email and had given correct number. Many back and forth emails stating different information every time.

Ticketmaster is the worst 3rd party ever and the Al Hirschfeld Theatre agreed that I should never use Ticketmaster again... which I WON'T. I am so disgusted that Ticketmaster purged my order so that NO ONE can help me exchange my tickets. There was a snow storm on January 24th, 2016 at 2PM (EST) and Ticketmaster guaranteed (ALL OVER THEIR WEBSITE) that I could exchange my tickets due to the storm within 12 months of the show's date.

Ticketmaster for a concert in Louisville, KY. While I have used them for tickets many times I have been ripped off with their parking deception. The lot was many blocks from the theater and when we arrived after 6 we were told that parking is free after 6 at that garage. When I called for a refund they refused. Don't ever buy the parking pass when purchasing concert tickets from Ticketmaster. After calling of course they will offer no refund. Ripped off!

I bought tickets to the Kevin Hart Laugh Out Loud tour at the Center Stage in Atlanta, GA on Thursday, October 20th, 2016 on October 5th. Shortly thereafter several of my friends wanted to purchased tickets as well, however they were now sold out. I had already received a confirmation as well as printed out my tickets. Tonight as I was browsing through my emails I noticed that I received an email on the 13th, which cancelled by order and refunded my money as they oversold the venue. I called Fan support and initially they were nice and apologetic. However they transferred me to someone else who stated that it is what it is and hung up the phone on me. Bad business I say... What would have happened if I just went to the venue with my tickets on Thursday. I would have been totally embarrassed.

I'm gonna try to keep this short and to the point. This is probably the only review I've ever written and that speaks volumes about how bad my experience was with this organization. To start, I purchased a vip ticket for 125 dollars thinking it was for meet and greet with Korn. I have never used Ticketmaster before and their website is misleading in the product description. Upon calling the day of the concert to inquire about what I was entitled to, I was informed that I had VIP for early entry only. This was useless to me as I couldn't enter early as I had plans with other friends. I called Ticketmaster to try and switch my ticket, granted I had purchased the insurance for my ticket and thought this would be no big deal. I was wrong. I was transferred about 3 times from Ticketmaster to insurance and back. Insurance would take 10 days to get my money back and the regular pit tickets were sold out so I was basically told I was SOL.

I purchased in April fan presale tickets for the 10/5 Sigur Ros show in Brooklyn. Ticketmaster website announced those tickets had the best value and were the best available tickets. That statement convinced me to waste 30 minutes of my day refreshing my browser and identifying lakes and letters in ridiculous captchas and end up paying $724 for 2 tickets. 5 months later I visit Ticketmaster and I realized they were selling better seats than I bought, at half price. The pre-sale strategy was misleading and this is frustrating.

Way to crush dreams Ticketmaster. We bought what we thought was a platinum package which your website described as "meet and greet, lanyard, private song and cassette tapes with upper deck seating". We paid our $319 and thought that was that, back in June. We went to will call at #myrtlebeachouseofblues for the show yesterday to pick up our VIP passes with my vinyl in hand and a wedding card for some good friends whose friendship was founded on this band to be signed. Ready to meet Claudio Sanchez and the rest of the band after months of anticipation. I've been waiting for YEARS for this dream to come true. Listening to this band since 2005, dreaming of one day meeting them just to get told you sold us just "pew seating" platinum tickets. That we did not get the meet and greet, that we basically paid $319 for a bench seat... a bench seat? General admission was $60 for two.

This is going to be long so bear with me. I went online at 10am to get 3 tickets for a pre sale. I tried 3 times to order them and every time I would try to process my order I would get an error message about not being able to contact the server. I tried to call but could not get a person to talk to due to high call volume. After 30 minutes of this ridiculousness, I broke down and used the automated ticket line and paid for tickets that were not as good as the ones I SHOULD have been able to buy on the website. I emailed them that night to tell them about my experience and was told I could exchange them if I found better ones when they went on sale to the general public.

In July I was on Ticketmaster pricing out tickets with the new vouchers I received from a previous settlement. 1st of all the so called voucher list of eligible events was not functioning. I figured like any other respectable online retailer they'd give you a cost or answer on if your code or voucher is redeemable at check out. So I select 2 tickets priced at $750 a piece ($1500) to see if the voucher would go through. The only prompt I was given before being charged that amount was the 1 to see if I was a real person or not. The next thing you know it directs me to a "thank you for your purchase" screen. I was charged $1500 for tickets I didn't even want to purchase!

I paid over 1k to see 5 Seconds of Summer. They said that the tickets will be released 48 hours before the show. I logged into my account and the tickets are nowhere to be found. I bought platinum tickets. I called the platinum tickets department. A girl named Nicole answered. Apparently there is only 1 person working in that department because every single time I called back, she answered the call. I can't access my tickets so I ask her to email me the tickets. She said she emailed them. It's been 30 minutes and the tickets are not in my inbox. I paid so much money and the show is in 2 days and Ticketmaster won't lease my tickets to me.

I just got charged a $16.50 service fee, a $2.50 facility charge, and a $6.00 order processing fee, for a $40.00 ticket. That is 62.5% of the tickets original cost in additional fees. How is this not price gouging? This ** is straight up illegal, and Michael Rapino should be in jail for it.

I spent over $1000 for 6 tickets to see Bruce Springsteen at Gillette Stadium in Foxboro Mass. Due to badly needed surgery I cannot attend the concert. I explained them the situation and told them I live over 4 hours from the stadium and simply cannot physically make the trip. Ticketmaster won't refund my purchase price and they make it impossible to resell the tickets. They cannot be transferred through my account.

My daughter bought tickets to the Lady Antebellum concert in March of 2016 through Ticketmaster. We got to the event center and they told us there was no tickets in there for us. We bought 3 more tickets on my credit card thinking we could get it taken care of the next day and get our money refunded. Fast forward to September of 2016, we are still waiting for our refund. They say that they are not going to refund our money cause we were a no show. How can we be a no show when we bought 3 more tickets? I think 6 months of being patient is enough.

Ticketmaster is not the only one that is guilty of this but they all do the same thing. These past two days, I have purchased tickets for two concerts. I have purchased tickets for many years online. When I do the work to purchase them, what I don't understand is that for a $59 ticket purchased by the end of the whole 7 minute process another $16 has been tacked on to make this ticket now $75. For every show, sport, or concert there is a varying degree amount of fees tacked on to each ticket purchased... This is just plain old greed! When I go through the self check-out in the grocery store, I don't get charged extra fees to do the work.

I bought a ticket to the Janet Jackson concert last year when I moved to Washington. Of course when she announced that she was cancelling the rest of her tour, I contacted Ticketmaster for a refund. The problem is that since purchasing the ticket, I had closed my account with the bank that I used at the time of purchase. They told me that their policy is to refund to an account whether it's closed or still open and they have to receive the funds back from the institution in order for them to send me a check. On May 6, 2016, they said that they processed the refund. I've talked to the bank several times and they have stated that number 1 they have no way of tracking when funds are received for a closed account. If they receive funds and the account is closed they send them back. They have no way of holding on to funds that don't go into an account and they can't deposit into a closed account.

My Drake & Future ticket sold in July. It's August 25th, and I haven't got my money yet. I've been told various things to do by CS reps to NO avail. Really? Just mail my check. Each time I call it's something different. "Oh ignore the email that TM can't verify your account." "OK, so why did I receive it?" "Ugh, we don't know."

Purchase tickets for Guns & Roses final show at Qualcomm stadium in San Diego. Chose seats in Row A because front row seats are always best. Drove 2+ hours from LA to SD, get inside with no problem then get to usher for the section who says "I've worked here 20 yrs. There has never been Row A". Due to Guest Services office being closed nobody that worked for the venue knew what to do or offer any kind of help. We were told to sit in any open seat, only to be kicked out every few minutes when the actual ticket holder showed up. After about 1 hour of looking for help then musical chairs we had to find places to stand or miss the entire concert. By 11 pm we were simply exhausted from walking, carry our food and beverages, standing in walkways to catch bits of G n R.

Honestly, if you are going to sell a seat to a concert for $120 for a Bruce concert at Met Life Stadium, it would be nice to know in advance that a huge speaker would be directly in front of your face thus obstructing the view of the stage. Every other venue ALWAYS tells me if there is any type of obstruction, but not Ticketmaster. DO NOT sit in section 128 anywhere above row 10, or you will be staring at a tower with a huge speaker on top.

I can't explain how disappointed I am with Ticketmaster. I bought some tickets for Julion Alvarez and the concert was cancelled. I drove 4 hours and rented a room just to find out concert had been canceled. Ticketmaster failed to notify me. I called ticketmaster and they said they had found out about the cancellation 2 days prior to the concert but failed to notify me. They made me waste time and money and now they just want to give me $50 in credit.

I purchased 5th row tickets via Ticketmaster.com and their site labeled those seats, and others in the same section, as "Meet and Greet VIP" and sold for a high price. It was 3 weeks later when I went on Ticketmaster.com for the same show to see what seats were available.... Ticketmaster had the same seats in the same section available that were previously marked as Meet and Greet VIP now as "Standard Ticket" and the price jumped again. When I got to the show there was no Meet and Greet with the Band at all. Ticketmaster are liars and just out to steal your money any way they can. They also sold VIP seats on stage for over 1500.00 each and each ticket was supposed to include a signed guitar and did not.

I bought tickets from a private seller for an outdoor concert that ended up being cancelled because of weather. Ticketmaster won't refund me the money for my tickets because they said they were originally bought online. I have the hard tickets in hand and they know they were never resold on their fan to fan platform. I've received nothing but nonsensical answers and two outright lies from them. They've told me that they advise not to buy tickets from sources other than them. However there is nothing on the ticket that states that or tells you in cancellation situation they will not refund money to the ticket holder. They also told me that they didn't have any way to refund the money. This is an outright lie. If I had bought the ticket from the concert venue they would have refunded the money at the venue.

Live Nation/TicketMaster rewards its regular customers who purchase "reserved seating" tickets in advance, by selling the same tickets, to last minute buyers, for half the price!! I bought tickets to Joan Jett, Heart, and Cheap Trick for $55.50 ea. I went back in to grab another ticket... and the seat directly beside me was available for $25 on 7/26/2016... Day of show $30.25!!! In fact, the seats available in a section better than mine were also highly discounted!!! They simply told me, "We reserve the right to change prices. Sorry you feel this way."

I purchased a ticket for San Diego charger and Arizona Cardinal on 8/19, $142. I called back for the cancellation and refund. They said I did not buy it from them. Then I called back, I went through the phone process, it found my ticket. This time they said my ticket is not refundable. On their website it says you can get refund before a week from the event. If there is no refund they should ask the purchaser to accept no refund before buying it. I will never buy ticket again from Ticketmaster. I select the purchase from going to nil.com from there I selected Tickets and I thought it is best way to through NFL.com to purchase tickets.

I purchased seats to the Coldplay concert at Soldier Field in the VIP section based on the original posted seating chart online. Our seats were in a small section between the main stage, catwalk and backstage so we could see the band from all directions. Pretty sweet tickets, so we thought. Three weeks before the concert our seats dramatically changed. The Ticketmaster site states venue layout can vary or change before a concert; however, Ticketmaster does not disclose that there is a high probability for seat layouts to significantly change; therefore, the original concert experience purchased may become null and void. I paid $495 per each ticket and because they were in the VIP section they could not be exchanged or re-sold. Some VIP treatment!

I wish I could give Ticketmaster a negative 100 score. I went to buy tickets and was forced into a voice automated system that consistently misheard my works. Spent SIXTEEN MINUTES before I was able to get to a live operator to take my order - and then got charged a service fee of $4 per ticket. Frigging Unbelievable.

Customer service at Ticketmaster is absolutely awful. If I could give it 0 stars, I would. I have been waiting to hear back from a supervisor for over a month now. At this point I would much rather purchase tickets at a higher price from Stubhub than having to deal with Ticketmaster's ineptitude. AWFUL.

When I ordered, your website for Paul McCartney said cheapest seats were $113. I bought 2 for $152 each plus a "SERVICE FEE" of $38 EACH and a "DELIVERY FEE" (e-tickets?!) of $7.50. Then the newspaper said the cheapest seats were $53 to $250. Our seats were at the opposite end of the arena so we couldn't see McCartney even with binoculars. Huge speakers were hanging from the ceiling and obstructed our view of the jumbo-trons so we couldn't even see THEM. Then people by us said they got their tickets for $65 each. Never again, Ticketmaster! Order number on tickets: **. Order # on email is: **. PIN IS **. WE WERE ROYALLY RIPPED OFF! We deserve a refund.

I used the ticketmaster mobile site to purchase tickets and attempted to add vouchers before finalizing the purchase. I have many vouchers/discounts from their class action settlement and so I added one of the codes and hit confirm. There was no notification regarding whether the discount was applicable or if it would be added. It was simply dismissed and I was charged the entire cost without any consideration of the voucher code. I tried to contact customer service who attempted to put the blame on me in multiple ways without looking into the veracity of my complaint.

Save yourself the hassle of using Ticketmaster and use other ticket provider websites. I have had multiple problems trying to use Ticketmaster. When you contact customer service they are very helpful but as soon as you hang up the phone nothing actually gets done. I have now called customer service three separate times and have been assured every time the problem has been fixed when in fact it has not. Anytime I use the website I have nothing but problems with it.

This is a joke - I will NEVER buy from Ticketmaster!

Ticketmaster claims that they will refund your ticket or provide credit if a show is cancelled or rescheduled, but they require that you wait four weeks and then deny your refund. This prevents you from disputing it on your credit card! Beware of Ticketmaster! All I wanted for Christmas was tickets to the Def Leppard concert in my area. I was so excited! Unfortunately, they cancelled the Friday night show. Months later they rescheduled and I held on to my present because my seats were great. Unfortunately, it was rescheduled for a Thursday night. The day before the show, my military husband was given orders to fix an aircraft. I called Ticketmaster several times throughout the day, but was unable to get through. Finally, I waited on hold for over an hour and explained my situation. The customer service rep said it didn't sound like a problem at all and I would receive information from customer service in about 4-6 weeks on the refund.

On 5/20/16, I purchased 5 tickets through Ticketmaster to see Garth Brooks in concert at Yankee Stadium. The final cost of the tickets is $404.40. I chose the "E-ticket" option at checkout with the understanding that I'd be able to print the tickets at home. Due to circumstances beyond my control, I'm unable to attend the show so I found two friends that wanted to purchase 2 of the 5 tickets from me at face value. I found difficulty transferring or printing the tickets so I called customer service who informed me that certain venues have agreements that E-tickets may not be printed, transferred or resold.

I have purchased several dozen tickets (conservatively) from Ticketmaster since 1999. I received an email that I would receive vouchers and/or discount codes from them, which they never produced. This is after years of being ripped off by them.

Ticket Vouchers Are Slap In The Face to Class Action Recipients - On 06/18/2016 I, like many others received 12 ticket vouchers good for 24 tickets to shows for Ticketmaster overcharging me for tickets purchased from 1999 to 2013. At first I thought, this is great, until I tried to redeem some of the vouchers. I am from the Boston area and was totally unable to redeem any of my vouchers for local area concerts at venues such as the Xfinity Center, DCU Center, Blue Hills Pavilion, or the Hampton Beach Casino Ballroom. This is a total outrage! Whomever agreed to these terms did the plaintiffs a great disservice. At this point, I would rather have had a cash settlement than these useless vouchers. The lawyers in this case were paid in cash, and so should the plaintiffs. Another fine example of our justice system in action - NOT!!

Neither company is taking credit nor providing resolution for a purchase made on 5/11/16. I was assigned seats by TicketMaster on 6/4, and Groupon says they are my seats, however, TicketMaster says they show no such "purchase" nor "assignment". As of 6/17 my tickets were still showing as available on the TicketMaster site. Today (6/22) they are not. I fear my seats were double sold and I will show up to the circus with my young child and someone else will be in my seats. And with TicketMaster as the "official" ticket-seller, I'm sure the person holding the TicketMaster ticket vs. my "assigned seat print-out G-Pass", will hold more merit.

I went online to purchase tickets for Hamilton which became available at 10:00 a.m. on June 21, 2016; I chose my seats and clicked on the icon to complete the purchase; a notice appeared that stated that there was unusual activity and that it would be 20 minutes for my order to be processed. Over the next 45 minutes the waiting time kept changing from 20 minutes to more than 45 minutes. Finally, after 45 minutes, the notice indicated that my order would be processed in less than 3 minutes. At this point, the screen disappeared and I lost my place. I tried several times to purchase tickets after this, with no success. For its HIGHLY OVERPRICED FEES, Ticketmaster should be able to provide better service. I only use Ticketmaster when there is absolutely no other alternative.

I purchased 4 tickets to Beyonce's concert at Citi Field on 6/7/16. I purchased American Express presale tickets for $200/ticket. At the time of check out, nowhere did it indicate that these tickets were limited/obstructed view. When I went to print them out, they were marked Limited View, and indeed the sound system completely blocked our view. A real disappointment considering I paid $800 for the concert.

Should be renamed to TicketTouter. Johnny on the spot for the alleged "Citi" presale for concert tix. Picked my seats from the seat map, then whamo, tickets get taken away and I'm redirected to their bogus "find best seats for me" mode, pretty sure know what's "best" for me. After all that baloney tix are now no longer available for the "Citi presale", period. Dropping Ticketmaster and Citi while I'm at it, last time TM will screw me over on tix. Ticket touting "should" be against the law. Touting is a ten dollar word for scalping, and scalping is illegal. They buy up premium seats then list them on their site at a highly inflated rate. Fact they are guilty of it, a very famous band whom I'll not mention has proven it in their country and is pushing for legislation to have it stopped. Shamefully US lawmakers could care less. Don't care what pay now, as long as TM doesn't get any of my money.

I just tried to buy tickets from the latest block of "Hamilton" tickets to be released. After trying several dates, I thought I hit the jackpot -- the site told me I had found two tickets (specifically, March 8, 2017, Row T, Seats 12-14). I started the check-out process, but when I clicked on "card info," a screen suddenly popped up saying, "Sorry, that request could not be processed." And that was it. There was no chance to recover those tickets without restarting the search process, and too much time had passed to find tickets to any other performance. (And I tried.) Thanks a lot, Ticketmaster.

How Ticketmaster scammed me for $1060.02. Beware when you purchase any ticket through these thieves. It all started when my wife wanted to see Andrea Bocelli on June 4th at the San Jose SAP center. So we asked our married children who live in the SF Bay Area if they wanted to attend with us. We live in San Diego and when heard back from our children and spouses that Sat June 4th would work I went ahead and went to the Ticketmaster site to buy 6 tickets together. It was my first time buying tickets from them and ran a search for 6 tickets together and I wanted them to be under $200 ea.

OK, this is really bugging me! Please share so more people can boycott or complain. Squeaky wheel gets grease! They need to be stopped! First of all, Ticketmaster, you are a piece of crap!! Secondly, here's yet another reason why! The way the Tragically Hip concerts in Canada were dealt with was criminal! At 10am you claim to be sold out??? How the hell does that even happen? Now I've discovered you are messing with ALL tickets and concerts! I am not even a Hip fan so I'm not whining for not getting tickets but some true fans will be left without.

On the 27th of November I purchased 2 tickets from Ticketmaster to see Coldplay. I had to buy more expensive tickets than I wanted to as the cheaper ones were sold out. I paid 245 for two tickets which would guarantee good seats in the stadium. When I received the tickets I was furious to see 65 per ticket printed on them so I phoned up to query why they only had 65 on them and no mention of Ticketmaster platinum. I was told that all the tickets had 65 printed on them and I was assured we had premium seats, so I accepted this explanation.

Ticketmaster is the worst website for buying tickets. It gave me a hard time for buying one ticket. It was a very time-consuming process, not a user-friendly website, and difficult to navigate. I got my ticket for a cheaper price from another website! Ticketmaster is overrated for no good reason.

I entered what I thought was the Ticketmaster site and proceeded to purchase tickets for the Janet Jackson concert in PA. Unknown to me I was actually purchasing tickets from a third party site. Why would this happen? In any case, they refuse to credit me for the tickets I purchased even though Janet has cancelled her February date and now cancelled her late August date and may reschedule sometime in the future. This is unacceptable and something should be done about it. How can a company take advantage of this segment of the populous and get away with it. I will never purchase another ticket for either of these companies and I will recommend everyone I know to do the same. Channel 2 & 7 New will be doing an expose on this shortly.

It was more than three months trying to solve a problem. I made five calls during these three months. And in my last call I was waiting on the phone for more than five hours to speak to a manager and they ended up disconnecting my call. Today have not resolved my problem. Is the worst company that exists. I'm going to communicate with the Business Bureau service to settle a complaint. I can't believe that even looking for online can find the telephone number of HR. And the managers refuse to give it.

When people look up tickets and the prices what it suppose to be through Ticketmaster, you shouldn't have a third party and then turn around and say I didn't order my tickets through Ticketmaster and then act like it's funny. And say third party isn't through Ticketmaster. Ugh I called the site number. Guess I will know next time if I'm talking to a third party!!!

When I used a cell to purchase 4 tickets for the Lion King at Minskoff Theater 200 W 45 NYC, I was advised by telemarketing agent that my seats were in the orchestra seating but I was in the middle on the right side to get good seating with a good view, seat # j10,12,14,16 but that was MY MISTAKE, because I should have been to see in the website where the seats were to tell that the agent was lying. When I arrived at the theater the usher show me the seats. They were all the way to the right realizing that the agent misadvised or misinformed me truthfully with poor seating, which I called Ticketmaster, their customer service & BBB of California to no avail. I know there are recordings of conversations & followed up the agent that lied & misinformed me with the truth. Anyone out there please be careful about any agent (especially Ticketmaster) giving you seating & before purchasing. See the website.

If there is zero star I will rate it zero star. Horrible customer service. Waited 45 minutes online and no one can speak with. Re-sell my ticket and never received the fund. Worst experience ever.

Got on at noon and hoped to get seating to see Dolly Parton... They disabled the map feature as people were buying a lot of tickets. Tried calling them and got nowhere and had to deal with the computer voice and waiting on the phone. I would have gone VIP but the prices for that are shameful. After over an hour... I gave up. Other people have complained that seats they found were not very good. One person said that she went to a Ticketmaster location and was unable to find anything. Seems shady to me that other fans cannot get good seats after the pre sale ends. I am fed up and will never go to a show again... Ticketmaster is terrible.

Horrible customer service. Cannot speak with anyone who will resolve my problem. Horrible Horrible Horrible. Waiting 30 minutes on the line. Horrible customer service.

I am trying to purchase presale tickets to a concert using Ticketmaster and have a Ticketmaster gift card which I would like to apply for $25 (the total price is around $100, so I would pay the rest with my credit card). But they will not allow me to apply it to the price of the tickets unless I wait until the tickets go on sale to the general public. The first representative told me I could purchase the tickets with my American Express card, then later try to get my money back. This sounded like it would probably be a problem later when I try to get the credit, so I asked for a manager.

I contacted the concert promoters & they were able to initiate a refund on the price difference.

I purchased 3 tickets in February for the Shinedown concert in May at the Prairie Capital Conventional Center in Springfield. When I purchased the tickets, I used my debit card to pay for the tickets. No problem whatsoever. I put 2 tickets up for sale and eventually they sell. I put my debit card information in as well as my checking account information so I could get paid for the tickets I sold. From the time the tickets were sold I've received 5 or 6 emails saying that my debit card can't be verified. I called TM each time and like everyone else had to wait for more than a half an hour before I was able to speak to anyone. 3 of the 4 times I called I was told to erase all my information and put it back in. So I did that and I'll be damned if I didn't get another email saying they couldn't verify my debit card.

Avoid Ticketmaster at all costs. Purchased tickets for specific seats to the Penn & Teller show in Las Vegas. Upon arrival at the show we were directed to seats totally opposite to the ones I had picked. I complained to the usher, but he insisted these were the seats shown on my tickets. The seats were directly in front of the jazz musician who played throughout the show. We could not hear Teller or maybe it was Penn because one doesn't speak at all, over that piano throughout the entire show. There are numerous complaints about this company and they should be shut down.

For months we have been getting emails for a Rod Stewart at the Sands in Bethlehem, PA. We received emails with a pre-sale code to get advanced tickets. This code never worked, not even when we were only seconds after the sale started. By the time the General Admission tickets went on sale (again, we were online exactly when they went on sale), there were none left. The Sands, Rod Stewart, and Ticketmaster seem to only want to have events for select groups and ticket scalpers. Ticketmaster is a monopoly that should be disbanded and Rod Stewart, the Sands, and all other entertainers need to stop enabling them.

My wife is heavier set so I asked about what seats had a lot of stairs or if there was a platform. A week before mother's day. They auto emailed back saying 48-72 hours. 3 days later they emailed if I still needed help reply to this email. I did. 2 days later they sent another email saying basically the same blow me off. Don't use them, there are other sites. They are a joke. Btw mother's day was today, no tickets.

I put tickets for re-sale in their new re-selling platform. It looked just like TicketLiquidator and StubHub so I gave it a shot. As the seller, they charge you a very huge percentage for the service - fine, I understand that's part of ensuring all parties are protected and circumstances prevent me from going to this event anymore so I don't mind taking a hit and selling for less than I bought them for. After months of my ticket not selling, I put the tickets in a different website as well to see which one would get me results. I was notified they sold on the other website and that very second I went to Ticketmaster to cancel the listing - except it said my tickets had been sold.

This website is severely flawed. The amount of times I go on it to purchase tickets and then I go through all the steps for there to be a "Sorry, something went wrong. Please try again" error message is mind-boggling. Then when you go back to re-do, you have to match all the pictures again to make sure you're not a robot. Then you finally get back to the find tickets portion and sure enough, seats are nowhere near as good as when you first confirmed. EVERY TIME!!! I HATE TICKETMASTER.

I ordered tickets (camping) for a show at the Gorge Amphitheater for 2016 Sasquatch Festival. I received an e-mail to "verify my address" for shipping. I wrote back and also called asking them the method I was going to receive the tickets and tried to explain to them that the way in which they were going be shipped determined which way that I would answer - we do not get mail delivered to our local addresses and are required to use a PO Box (different complaint about how lazy our postal workers are), if it is coming UPS we use our physical address.

I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. The tickets I received did not have the row I had selected. When I did the order, I specifically chose Section M1, Row 2 and seats 1-3-5-7. I have been to the Hollywood Bowl many times in the past so I know the seating arrangement. I wanted to be as close to center (Section M1 or N1) and be as close to the stage as possible. I know exactly what I ordered! I received the tickets and lo and behold, I get the right section and the right seats but I'm now in row 18! How does that happen? I spent good money for those seats plus an extra $7 for each ticket for a service charge?! So, I call Ticketmaster to ask what happened. I'm on my cell and have to go through the automated system and then, wait for over a half an hour, listening to the same old songs over and over again.

I purchased tickets online from Ticketmaster. When I got my Credit Card bill there was an extra charge for insurance thru a third party. I did not check the box and when I called Ticketmaster to take the extra charge off, I had to call a third party. Should just be able to purchase tickets without problems and have to call a third party to fix it. I won't book thru Ticketmaster again. This was my first time.

Went to a local Ticketmaster to purchase tickets. Thought it would be better than online. Event was $25 dollars per ticket... So I purchase 3 tickets and they tell me $105. I asked them how seeing tickets are $25. They tell me Ticketmaster adds on an $10 charge per ticket for convenience... Who is this convenience for??? Obviously not the consumer. Won't be doing this again...

I was attempting to buy Garth Brooks tickets in Grand Rapids, MI. I was online at the exact time they went on sale. After a ten minute hold it finally gave me tickets, which were not great, but I took them anyway. When I went to print my receipt I noticed the time had changed from 7pm to 1030pm! Contacted TM through chat, they said that due to high demand shows had been added and that the system was offering me the best seats it could find. He claimed that there was box that should have come up alerting me to the fact the tickets were for a different date (time) and that I clicked continue.

I bought tickets for lion king on January 6, 2016. The show was canceled because of a winter storm. It's already April 13 and I still waiting for my refund $634.00. A lot of money. We wait 25 years to afford to go to the show and now we can't because of bad customer service. I explain 20 or more time what happen. Not our fault the show was cancel. In March 14 they told me that I have to wait 4 weeks. I went to Ticketmaster on Monday April 11. They still told me that I have to wait until the end of May.

I bought two tickets from Ticketmaster's resale, they were the cheapest I could find. When I bought them my bank account was automatically deducted their charge for the tickets and my purchase was automatically canceled. I called them and asked them "why did you guys already take my money yet didn't give me the tickets?" And they told me that it was because my purchase was canceled since it wasn't verified and blamed my bank saying that my bank thought it could of been fraud. So I called my bank. Told them what was going on and said "well we can dispute the charges with you. Just add ticketmaster to a three way call" and said "okay can you guys hold for a half hour because that's about how long they take to even answer." They said "max is 5 minutes" which I understood so I said "okay I'll call them then give you guys a call."

I purchased my tickets for the Atlanta show through Ticketmaster and they refuse to refund. I bought during pre-sale but they say my ticket is a resale ticket. Their site does not tell you that you are buying resale tickets until after you pay for them. Now they will not refund me for my money. It should not matter. I should not have to be forced to wait until 2017 to see if a concert will or will not happen. They got my money and I should be refunded based on breach of contract. I paid for a service I am not getting.

I purchased tickets before I was in a wheelchair. I had an accident which has left me in a wheelchair. Rang Ticketmaster to see if there was seats open for wheelchair access. There was but they couldn't swap my tickets over. They said I had to sell them and then purchase the wheelchair tickets which were $100 more than the tickets I had paid for. They then turned around and said it's my own fault for being in a wheelchair. Absolutely disgusting! Will not be going through them ever again!

Ticketmaster purchase system in the USA and support is the worst I have ever experienced and in the end I could not get the tickets, could not contact Ticketmaster but was charged $125 USD for this terrible experience. Unbelievable.

Trying to buy theatre tickets for my mom, online or on the phone and I've spent about 2-3 hours to no avail. Front of the line is a joke that keeps going in circles to get me to apply for a new card when I already have one. Try to get a customer representative that's not a robot on the phone - good ** luck! Talk to a friendly rep during regular hours (at right). 1-855-985-5000 - This phone number goes nowhere. It will only recommend you call their automated line, and then hangs up on you. WTF?! I never review anything, but felt I had to vent somewhere. At a loss for words as I cannot imagine a worse experience trying to buy something so simple.

The Ticketmaster website does not make it clear that you are paying for parking instead of an event. I went through the official site and even picked out best available seats on their chart. My e-ticket had an event seat location printed on it. When I tried to go to the event, the pass would not scan correctly. I had to buy another ticket for the event. The first ticket cost me $45, the second $29.50 for bad seats. The website is misleading.

I recently attempted to purchase pre-sale tickets to Luke Bryan at Gillette Stadium. Prior to that I had the exact same experience trying to buy tickets for the Mohegan sun show. I was signed into my Ticketmaster account as well as my fan club account to purchase tickets. Within SECONDS the first of 2 shows was sold out, and I was immediately redirected to a resale page, where I could get tickets but more than 3 times the face value. Tell me something? How can you claim a show is SOLD OUT, and then immediately have hundreds if not thousands of tickets available for resale? Sounds like a scam if you ask me!!!

I bought tickets to PromoWest Fest in Columbus, OH. It's in July. I bought them about two weeks ago and chose the payment plan option because they're expensive. Now I realized I couldn't go to this and it's 9 hours away so there's literally no way for me to make it out there. I called customer service to cancel the order and refund me the first installment of the payment plan (I had only paid the first of 3 installments). The lady tells me she can't cancel my order.

It all starts with my Mother a 75 year old uses ticketmaster system to purchase tickets for 8 year old and her to attend. System fault? Price suggests $65 dollars then when purchasing jumps to $316. After 35 minutes on the phone I was told that it had been escalated through Ticketmaster which took 2 days. I then followed up and it was only then I was told there was nothing we can do. When I requested why it took so long Matt ** Ticketmaster's customer service lead, hung the phone up in my ear. Not good enough Ticketmaster.

Showed up with my tickets purchased online at Ticketmaster, someone else was in my seats with my name on their tickets. They purchased through StubHub. I contacted TM and they first accused someone in my house (husband and two young children) of selling them on SH. Now I am dealing with the ridiculous fraud dept. with conflicting information from their reps too! I think I smell something fishy going on at TM and they don't want anyone to know!

I bought 2 tickets for Garth Brooks in Hamilton concert for the Saturday night 7 p.m. show before any other concert dates were announced for Hamilton. I clicked '2' for 'best available' the second tickets went on sale. They sent me tickets for Friday night. I had to pay for 2 more tickets for Saturday night when at the venue. There were multiple groups there that night that had the same problem as me. I will be looking for these groups on social media because Ticketmaster's response to me was 'no refunds'. They sent me the tickets for the wrong day. How can they argue when we complain as a group and they can check our tickets and see none were used on the Friday night?

I wanted to purchase tickets to the Royals/Rangers game at the Alamodome for March 19. I clicked on the link to purchase the tickets for the 3.19.16 game. However, the game I received was for March 18. After I received my email confirming my purchase and saw the wrong date I went back to look at the link and after viewing over and over I realized there was a glitch with the link. The link to purchase tickets on 3.19.16 was actually the link to purchase tickets to the 3.18.16 game. Immediately I attempted to contact Ticketmaster and now three days later I still get the same message. "All the customer service agents are busy, please try back another time!" The day of the event when I went to the Will Call window there was a gentleman in line next to me that had the same experience. He was out the price of one ticket, I'm out the price of four tickets and $195.59 because of a glitch on the Ticketmaster website! I will be filing fraud charges!

This is my first time to buy the tickets on Ticketmaster. I want to buy 3 resale ticket, but when I click the row on map, and wait to choose seat number, it pops up a window to ask me make registration. When I finished registration, it tells me the order is placed. My god, it sell me almost one row!!! 9 tickets!!! They put qty in gray area, not easy to see. There is no a final review session for your order!!! I was told by customer service that the only way is to resell them out, but it only left 12 hours. I have to decrease price to sell them ASAP. I paid for $1000 for this mistake. I am misled by Ticketmaster but they still charge you the service fee for every transaction!

Tickets went on sale at 10:00 AM. I had the window open. I watched as the seconds ticked down until 10:00 AM. The very second I could, I clicked to purchase tickets. It said "Searching... sit tight." for literally eight hours. Then I had to leave work. I called after about two hours to hear it was sold out, but still the website told me to sit tight, so I did. Sure would have appreciated being told to stop freaking waiting. Clearly their bot check is broken and, as usual, everything got eaten up in literally two minutes. Not cute. Not fair. Outrageous. Outrageous to have to pay close to a grand, now.

So the tickets started out at $20 and a timer in the bottom left corner. After completing each page the price went up and up and up! On the final page that said $40 I hit the "Confirm Purchase Order." It then charged me an extra $5 fee! The site is a racket! Hidden fee after hidden fee. DO NOT USE! THEY ARE A SCAM! I had to pay literally double the price for made-up redundant fees! Don't make my mistake. Go through a different site. That's the last time I use them!

Can I pick up my tickets and will call tonight? I'm driving an hour and a half to get there. They never showed up in the mail and I ordered them 32 days ago. Haven't received a response from my email last night. I'm now over my limit for my cell phone minutes and paying fees for that too because I waited 20 minutes listening to bad music on your automated answering service last night. Long story short I just need to know if I can get my tickets tonight at will call in Syracuse at the Carrier Dome or not.

Went onto Ticketmaster to purchase tickets to an upcoming event here in Boston. Because it was just announced it was rather slow. They wouldn't let me select my seats because they kept saying that it would be faster if they did it, WRONG! Their idea of seat picking for me found me NO SEATS! It was easier to pick yourself. When I finally got 2 tickets $15 each I rushed to check out and noticed the price of $54, so I looked at order details before checking out and the fees were outrageous. $4 here and $6 there and I wasn't even printing them out. If I wanted them mailed to me it was another $14.50, ARE YOU KIDDING ME! Buyer beware. They may be cheaper than other sites but that price is before all the FEES they try to charge you!

I will never purchase from Ticketmaster again in my life. I don't care if Jesus himself is performing any only Ticketmaster is selling the ticket. How can sooo many people be complete imbeciles!!! I was told one thing and received the total opposite. An agent totally screwed up my order. After days of calling and emailing I was able to finally get in touch with a manager whom actually listened to the call of the original screw up and was told I would be issued a refund and that I would have to settle for a later date in crappy seats!! Guess what??? I never got my refund!!! I have spent hours of my life trying to get someone to resolve this and everyone is completely clueless.

When purchasing a Zac brown ticket I got to the final checkout and it said "total price 50.25". I clicked complete order. The confirmation came to my email saying 90.25 was charged to my account. There was a 40.00 fee for buying the ticket "pre-sale". I called the 1-800 number and was on hold for 17 minutes. Finally spoke to a representative and of course there are no returns and no refunds. Ticketmaster is a deceptive and fraudulent corporation. Beware. They are EXPERTS in ripping you off and stealing your money.

1 hour to buy tickets online. Extremely poor customer experience and whomever designed the website needs to take a course in Human Centered Design. Buying a ticket? You need to be able to solve riddles better than Nicholas Cage in National Treasure. The sales process contains a staggering amount of loops, hoops, hurdles, and puzzles to be solved, each more complicated than the last. Let's keep in mind this is buying a ticket; the site doesn't contain national secrets! There is no Wikileaks consequences from buying a game ticket! The Ticketmaster site has 10 times more security protocols than a bank. What an utterly ridiculous waste of human capital. I really hope the industry gets disrupted and someone who can design a seamless customer process, then it will be bye-bye Ticketmaster.

I purchased tickets by phone for the Lion King in Durham NC for my daughter and I. The sales agent totally misrepresented information to me. I told her I wanted two good seats, and asked for assistance. I paid over $500 for 2 tickets that have a face value of $48 each! I have been scammed by this company. They lied from the beginning and deliberately misled me about these tickets. I will NEVER use this service again. How can they LEGALLY mark these tickets up almost 10 times their original value, and not advise the consumer in advance of the purchase? I feel so violated! NEVER AGAIN TICKETMASTER!

I looked on Ticketmaster this morning for day V Fest day tickets but to find nothing. Do not tell me you have sold out already because I was very interested in going this year and it's very frustrating that I got waited in the queue for a long time since 9 am this morning. I was really looking forward to it as never been before. What do I have to do to get cheaper tickets first, because I have not got a great job right now and I'm not great at wanting to pay a large amount of money. Please could you get back to me as soon as possible about any solutions of what I can do for next time.