Ticketmaster Reviews

I have bought and sold tickets through Ticketmaster for years. In the past few years they have stopped their phone support. Their customer support sucks even more now! It basically does not exist beyond a FAQ page. Try to get them on the phone – just try. If you sell tickets with them they insist on getting all your Social Security tax information. They force you to fill out form before you can collect any money even if you took a big hit or loss on the sale. I don’t trust this company with my personal information especially my Social Security information. I only buy from them because It’s the only way to get tickets for certain events.

If you want an awful experience, use Ticketmaster. All of these negative reviews are accurate. Bought tickets for Phillies playoff game. Ticketmaster promises "tickets will be delivered before gametime". Six hours prior to game, still no tickets. Impossible to contact Ticketmaster, no online phone numbers work, online chat/access is automated canned responses. Upon sending inquiries we are continually informed tickets are in process we'll have them before gametime. So based upon this we drive the hour trip to game and pay expensive parking. Never received tickets.

They gave me an option to get a refund.. they will not respond to my chats or to my emails.. I've been trying to contact them for 2 days.. they told me instead of getting the refund a promise that I can transfer them to someone else.

Poor customer Service, very deceptive practices on resale tickets. I had a lot of difficulty, with purchasing the tickets, then they resale without being specific about, then no customer service, just machines answering. The website didn't work often, it is very hard to get help from someone and people were not very helpful when I did get a hold of them. Further, one of the events I had tickets I tried to get a refund because now I have to install a new app to get someone else tickets.

Ticketmaster made purchasing concert tickets the absolute worst experience possible. I thought I had purchased tickets for an upcoming concert, but did not receive an email confirmation. I contacted Ticketmaster, who replied that there was no sale associated with my account. I immediately re-purchased concert seats to avoid missing out. Imagine my surprise when transactions for BOTH purchases hit my credit card. Apparently, I missed the "m" on gmail.com when I made my initial purchase. So, the original tickets were sent to a non-existent email account. Ticketmaster refused to refund either of my purchases. So, I was stuck with two sets of tickets (or at least, that's what I paid for).

Terrible way to purchase tickets. Was not able to get into the event using photo ID and form of payment as instructed at checkout. Event needed a QR code that wasn't provided. Tried to contact while standing at the event and no one ever would contact me back. Then 5 days later received an email saying the issue was resolved and no refund was allowed because the event had already happened. NEVER again will I purchase anything from Ticketmaster.

Please buy tickets directly from vendors.. Ticketmaster does not have a direct customer service to even ask questions. I purchased tickets online and was unable to validate a bar code .. so once I got to the ticket gate they could not find a bar code only a receipt and a debit of my account I paid.. Unfortunately that wasn’t enough.. I was embarrassed.. so I paid cash to get through the gate… so I paid twice for tickets.. Finally after all the tricks and hoops to to customer service Ticketmaster live chat said ask the vendors for a refund. Never any customer concerns, no apologies for embarrassment nor an explanation whatsoever where or what happened to my tickets. Took my money and blamed the vendor.. I purchased my tickets directly from Ticketmaster’s website not the vendor.. Please be aware. Take my word. You will not talk to a human being and they will shift the blame after they take your money.

Do NOT buy any tickets from Ticketmaster... Please scroll and read all reviews before considering buying! I wish I would have done this prior to purchasing my tickets. I purchased tickets to a baseball game about 3 weeks before the game. I downloaded the app as instructed and waited for my tickets. I was informed they would download before the game. The day of the game, there were no tickets. I started the chat online and called and Ticketmaster, they assured me the tickets should arrive any minute. Hours later, no tickets. I am at the gate waiting and NO tickets. I am frustrated because I am with my son who is disabled and he is getting upset and not understanding... I had to leave!

I purchased 2 tickets to a show (MJ Live, 12/28/22 in Detroit), and they listed them for resale due to a schedule conflict. Ticketmaster keeps advising that they are listed, however they are not as they do not appear for resale on the seating chart map. The seats on each side of my seats, MIX 20, Row CC, seats 11-12 and 15-18 are also for resale BY TICKETMASTER and identified as such with the pink circle. I believe that ticketmaster buys and resells tickets at higher costs and is therefore not listing my tickets because they are competitively priced. Regardless, per their policy, they are obligated to list my tickets for resale.

I called today regarding an upcoming event we bought Tickets to & asked if it was possible to exchange seats for a different area & I was yes but I had to pay a processing fee of 300 which would be refunded. It was not correct. It was a scam. They wanted to buy a gift card from Target & read them codes for processing. I was then told that the billing manager made a mistake & they refunded me too much. I was ask to pay them back 400 dollars. This experience went on for a couple of hours. I was able to reach customer service & found out that my oringal tickets were being transferred. They had me change my password & cancel transfer. So my event tickets were safe & my bank had me cancel my credit card right away. Be Careful most tickets are not refundable or transferable! I hope this helps save somebody.

I was supposed to be given a discount and the ability to purchase tickets three days prior to the day they would go on sale to the general public, because I am a Citi Bank card member. The Ticketmaster app allowed me to gain access to purchase the tickets presale, however when it came to purchasing the tickets, the app refused to recognize my City Bank credit card as a valid card. I spent over an hour on the phone with a Citibank representative who could not figure out why Ticketmaster refused to recognize my valid credit card to purchase the tickets. So I had to go through StubHub and pay $70 more, because Ticketmaster didn't set up their system properly. I will never give them the opportunity to do this to me again.

Honestly I was really scared to buy Kendrick Lamar tickets from Ticketmaster due to all the negative reviews. It was my first time buying concert tickets from this app, so I was very nervous but I bought 2 tickets in August 2022, I received my tickets two 2 weeks after with no issue I loved how it allowed me to save to my Apple wallet. The concert was September 10, 2022 in Phoenix and had no issue at all. It was very easy to get in. They just scanned my tickets from my Apple wallet and has amazing seats! I thank Ticketmaster for a fun experience and definitely will be going thru them again to purchase in the future. Just thought I would share my positive review since I didn’t see many and I know many of other people were just worried as I was ordering from them so I hope this review helps!

Ticketmaster was absolutely horrible and the fact they have a monopoly on tickets means they don't care about the customer in the LEAST. I almost missed the show because of their lack of help. Their APP does not work on my phone and I was getting emails with one line of instructions which did not work, I had to wait another 12 hours for the next email containing another sentence of instructions. I begged for alternative ways to receive my ticket (let me print them at home, send the code to my computer..etc). I was given the middle finger in my face at 12 hour intervals. I had to call the theater box office directly to get my tickets. Thank God for the Theater Box Office.

I bought my daughter tickets from Ticketmaster.com and have bought many tickets through them. We spent nearly 500 on 2 tickets and we buy from Ticketmaster so we can purchase directly. When we buy from Vivid Seats and other places we know we're purchasing from a reseller so decided to use Ticketmaster to ensure our tickets. Well my daughter is going to a wedding and can't use them for the date. So she found she could transfer and use them at another stadium for an earlier showing.

I had an issue activating my account. You have to go through a couple of steps, the second one is receiving an SMS with an authentication code to your phone. That didn't work with an international number. I called their service, waited 15 minutes, and got the most stupid answers. So I sent them an email and got an answer that has nothing to do with the issue I had. I was told to check my spam folder... Before you order tickets from them, make sure you have a working account. If not avoid doing business with them.

Purchased tickets for Eagles concert at Canadian Tire Center this Tuesday Sept 13. Paid 417.50/ticket. Same ticket today has dropped to 174.50!!!! Reached Ticketmaster and told NOTHING CAN BE DONE. Incredible!!

Multiple errors while trying to execute ticket purchase. Eventually locked out. No customer support. App does not show any ticket purchase history. Is there any oversight for companies run as irresponsibly and poorly as this? It’s disgraceful.

I lost desired seats and a good price. Not worth it.

Bought tickets to a show and then couldn't attend. Sold them effortlessly in a few weeks. Never could get a refund. Filled out the 1099 and even verified banking info. Customer chat is the only way I could contact. Kept getting run around. Called credit card company and filed a fraud report to get my refund.

Purchased tickets, show is postponed - no customer support to call (number always busy), bot's not helpful, and website is a loop of same page with no answers. The venue is unable to help, the artist is off in Europe creating new content with no return to tour date. Ticketmaster (Live Nation) is hold our money with zero return! This must be fraud at some point to hold money for an extended period of time. DO NOT BUY TICKETS FROM TICKETMASTER. If anything happens to the the event -which does happen - you will never see your money again or talk to anyone at TicketMaster - kiss it good-bye.

Their user experience is awful. I bought 2 tickets for a show and tried to sell them, and every time I add a credit card or bank account it says invalid so now I'm stuck with two of them. Don't buy tickets with them.

I Bought Pearl Jam Tickets for the show in April 2020. As we all know covid happened and the show was postponed. Flash forward two years later. I see my tickets on my profile. says I can't sell them until time is closer to the event. So I go online to list them for sale, and They are GONE!! ABSOLUTELY NO HELP FROM TICKETMASTER to REFUND MY MONEY or GIVE ME THE TICKETS. After I showed PROOF I PAID for them. Told me to Just log in with my email they said was associated with the tickets. I said that has NEVER been my email address. SO some hacker has them and they are not willing to help me in any way.. This is after SEVERAL EMAILS to customer service... YEAH Customer service. WHAT A JOKE!!! I will NEVER PURCHASE from them again!!!! I'm the one OUT $484.00!!! for 4 PEARL JAM TICKETS. JUST HORRIBLE.

As a big music supporter we look inevitably to Ticketmaster for tickets. Life happens and tickets need to be sold. The venue rep/liaison confirmed our tickets could be refunded or sold but when it is time to actually work that out on the website it is IMPOSSIBLE to maneuver into a conversation of any type to address this problem. Insurance fees on top of all the other fees for buying tickets has always seemed excessive. Having no friendly way to communicate any longer with this company we will avoid using Ticketmaster going forward. The world is hard enough to navigate. Let's not make it more difficult when it affects our artists/entertainers.

This experience I had with Ticketmaster makes me never want to spend another cent with them. I don't care who the artist is playing going forward. That is how upset I am. I can't believe I am being responsible for Ticketmaster's mistake. I relisted a ticket for sale with no service fee. I was assured there was no fan to fan selling fee. Of course, I adjusted the price every now and then and the confirmation page with the payout was always the full amount. One day, the page didn't work and keeps giving me an error message, so I delisted and listed it again and now the payout include a service fee.

I sold my tickets on July 9th for a concert that was on July 22nd. It says on the website that I would receive payment 7 days after the show. It is now August 16th almost a month after the show and still NO money. I have called about 50 numbers and tried emailing them but got no luck. I can't believe a company like Ticketmaster has such HORRIBLE customer service. I found the chat feature for an agent to get back to me in 12-24 hours. I will never again sell my tickets on here. EVER!!

Tried to sell my concert tickets but wouldn’t let me sell for face value, wouldn’t recognize my debit card, no phone # to call, email response 12-24 hrs, by the time it would allow me to lower the price, too late and didn’t sell and I ate the cost. Worst customer service of any company I’ve ever dealt with. Terrible.

Ticketmaster advertised a show, but didn't disclose that the show is on a island and there is no transportation available to get there. I bought those tickets so I can take my Son, He loves Ladysmith black mambazo and He has Autism. I've tried to cancel my purchase a couple hour after I bought as I found out that no transportation is available for that day. They are so rude and no help from anyone. Lawsuit to follow as I found on their website that You have 3 days after purchase to get refunded.

I purchased tickets through this site MONTHS before an event I wanted to attend. The day of the concert, I get there and the website is completely down. I kept trying the site and even tried installing the app and nothing would work. All other sites and apps would open, and work fine, mind you, but ONLY Ticketmaster wouldn't work. I stood outside of the gates for about 45 minutes with my wife, because the site wouldn't open, and screenshotted tickets aren't accepted on their site.

The card on the Ticketmaster account for ticket sales was updated over a week ago yet even after talking with 3 different representatives the money was put into the wrong account and now I'm not able to reach anyone regarding the matter.

My granddaughter was due for a visit on short notice and she wanted to see “SIX” at the July 13 matinee on Broadway. On Jun 11, I ordered and paid for tickets through Ticketmaster, the only way to get them online. Only when I printed them did I realize I had rushed and bought tix for the Jun 15 matinee. Yes, this was my mistake. I just got over open-heart surgery and was rushing to celebrate. To make sure I got tickets for the right date, I immediately bought tickets for Jul 13, figuring I could easily get a refund for my Jun 14 mistake. Wrong!

This is the second time I've attempted to buy tickets on Ticketmaster, and it is the second time that I have been unable to access the tickets. Despite being 100% certain that I have an account under my email, I'm unable to log into my email and get a message of "no account found" whenever I try to login. I even made a second account to try and get around this mess but now, when I try to log into the second account, I get the same error message. Ticketmaster has horrible customer service and I have been unable to speak to anyone about resolving the problem. Absolutely horrible company.

I sold two tickets that I had bought on TM. In order to get paid, I have to enter my social security number. They did not need all of this information before they took my $500.00 off of my CC. Will not give them my information, so I will have to suck up the $500.00.

One of the worst companies ever. Their site and app rarely work, errors, glitches, inaccessible features, etc. - for example, errors mid-ticket purchase, the sell ticket feature not working, not able to transfer my guest's mobile ticket when at the event so he could get back to his seat after taking a bathroom break. Their customer service is equally as good as their customer service bot, essentially making their customer service non-existent thus getting assistance nearly impossible. When events change/get cancelled that's your concern, not theirs. Their business practices should be illegal.

Tickets were not showing up in Mobile app. After many "Virtual" responses to questions I was not asking. finally got a person. Totally useless - - - kept responding like the Virtual help. Instructions for what I was not asking? So, I tried calling the 800-653-8000, after many busy signals, finally got a person, She asked for order number, then silence? Just hung up on me? I would not trust Ticketmaster! If you have issues they can not respond nor fix issue!

I purchased tickets in June for VIP Meet & Greet for RuPaul's Werq The World at MECU Pavilion. I emailed the day before around 4pm asking when I would get a schedule for VIP. They said 24 hours in advance so at 8pm when I still haven't gotten it I was MAD. The morning of less than 9 hours from event time now and still no email. I've used the chat again to no avail. I had to google contact info and call numerous numerous times and finally got connected to somebody after waiting on hold for 20 minutes and giving my order number I got disconnected. I live a distance from the venue and need to know what time to leave and get ready and the actual event is in less than 10 hours so my meet and greet is even sooner than that.

I bought tickets for the Zombies concert in Cincinnati on June 30. I was unable to attend and resold 2 of the 4 tickets (now I believe they sold the other two and screwed me out of that money also) on Ticketmaster. I entered the bank information - Ticketmaster is supposed to send two "microdeposits" for you to verify and then they will pay you. They have never sent the deposits so you cannot verify them (obviously!). They then send you a notice that says "you have not verified the deposits so we cannot pay you"!!!

I purchased tickets and later needed to move to another night. This was allowed and within the terms of service. I attempted to make the change with 96 hours prior to the show and was repeatedly told it was within 24 hours of the show. They refused to consider the exchange and the only reasoning cited was 'it is within 24 hours of the show' even though the request was being submitted on Monday and the show was on Friday. It was impossible to speak with an actual person and the answers provided in chat appeared to be from a bot. For a company this large, their customer service is pathetic at best.

First off, I bought these tickets with the insurance and they wouldn’t let the insurance go through even though I had enough then when I decided to just get a refund because one of the headliners pulled out, I was told I have it and to contact insurance and the insurance said it never went through as my email said too & when I told Ticketmaster this, they said “oh well sorry we can only suggest you sell your tickets” and so I tried to do that & it kept denying my cards saying there was an error.. For over a week I tried so I gave up and tried about a month later and it finally went through. Cut to about a week ago where I finally sold it. I am now having to get TAXES taken out of my sold ticket with an 1099 form.

I was having trouble accessing my tickets via the mobile app/browser, but could access my account via computer. It would say that I didn't have an account while I clearly did, as I could access it on PC but not ANY mobile device. All customer support would say is "Regretfully since the tickets were transferred over by a different fan, there wouldn't be a way we could refund these tickets for you. I'm terribly sorry a refund isn't issuable.", when I told them I didn't want a refund, I wanted assistance getting access to my account on their mobile site. I can't give 0 stars, but if I could I would.

I purchased tickets in 2020 with the event being rescheduled several times. Now, in 2022 they're saying the tickets can only be used via smartphone. No option to refund or sell my tickets either. I'm out $500.

I was unable to attend a popular concert, so I decided to resell my tickets through Ticketmaster. I have yet to be paid my $400 for my tickets and have not been contacted back from an agent through their worthless chat!

My experience with Ticketmaster has been a nightmare. I was looking to purchase tickets to a concert. I looked at tickets in the morning before work 3 months before the concert date. There were plenty of tickets. I decided to wait until I got home from work to choose and purchase my tickets. To my surprise, when I tried to purchase tickets, everything was greyed out so that I can’t buy tickets. I tried again later and the next day with the same results. It gave me the impression that the concert was sold out. I then went to StubHub to purchase tickets for the same concert. Of course there were many but at a premium price. I had to purchase 4 tickets that were not as good as the ones I was going to buy on Ticketmaster. At the time I was just happy that I got tickets.

This site is an absolute scam. They boast they are the most trustworthy to use to sell your tickets but what they fail to tell you is that they will sell your tickets and immediately transfer them to the buyer and DO NOT SEND YOU PAYMENT. I was told I would be paid within 7-10 days which came and went and no payment. I emailed them questioning this and they said it's 7-10 days after the event takes place. They claim this is part of their selling policy that sellers agree to, I would never have agreed to that because that is sketchy to me. They just like to make things up as they go and screw people out of their tickets and money. I'm mad I hate to rate them with 1 star - they don't even deserve that.

My wife just bought 2 $59 tickets (block 500, nose bleeds) for Manchester City game at NRG on 20th July. Ticketmaster charged her credit card $566. We contacted them and they told us to resell them but at 5 x face value rip off, there's no chance of that. They couldn't sell them at $59! NEVER buy your tickets from Ticketmaster, they are dishonest, unethical and mercenaries. How they get a 2.3 rating is beyond me, they're not even worth a zero. Hope my rating reduces this further.

The fact that there is no contact by phone for customer service is infuriating. This company didn’t take into account delays from COVID and refused to appropriately handle my grievance for over a year. June 2020 concert was cancelled, understandable but my money should’ve been refunded immediately when the 2021 concert was cancelled. Instead I went 7 months trying to work through emails with customer service to get my money back, each time being told it’s being review and give 30 days to see refund in my bank, I did this 3 times before one agent decided to tell me I couldn’t get refund bc my tickets were held by someone else who transferred to me (I did not opt to buy from another person, I was sent to TicketMaster from LiveNation to purchase lawn seats) and they received the refund. There’s no way to contact the original ticket holder through the site and they don’t give you a contact info for them.

Ticketmaster is trash. I clicked a link for a show I wanted to go to and well it ended up not being that show which is ** and I didn’t know it until it was too late and I can’t refund my tickets but I can resell under value. Traaaaaash. Pure trash. I will not buy through you guys anymore.

Foo Fighters/Taylor Hawkins Tribute Tickets. All these wonderful companies/scalpers that come in and buy up all of the tickets so that they can sell them at outrageous prices!!! You should be ashamed of yourselves. I hope no one buys your ridiculously priced at $500-$3000!! This is not honoring Taylor Hawkins at all!!

I sold tickets for an event. Ticketmaster held the money for months. The show finally went off and I started getting emails from them saying there's a problem with my Credit Card information. I have deleted the cards 3 times and re-entered them 3 times. I have gotten 7 emails saying they're trying to pay but there's problems with my Cards. I contacted them through the virtual assistant, which is useless, and they said they'd respond between 24-48 hours. Shocking, they never responded. I replied to their emails, NO RESPONSE. They know they're the only game in town and don't care to improve their horrible/non-existent customer service.

I purchased 4 tickets to the Monster Jam World Finals in Orlando Florida. My one son ended up being sick so he wasn't able to go with us. I got on Ticket Master to re-sale his ticket and it sold. I was so relieved to have some of my money back as the tickets were expensive. It's been a month now and I still haven't received my refund. I cannot find anywhere (ie phone number, email address, chat) to contact them about it. After getting super frustrated, I wondered if anyone else has had the same problem so I googled Ticket Master reviews and guess what I found?! Upwards of 1,000 complaints for the same reason. I can't believe they are still in business. I think I will look into a class action law suit and see if any of us can reclaim our money. So disappointing. Go elsewhere to purchase tickets people! Don't risk it! They are making huge profits off all us suckers!

In 2021, when things were starting to open again, I purchase really good tickets for a concert happening in 2022. When the date was getting closer I realized it was my daughter's birthday party so I decided to re-sell them on Ticketmaster. They emailed me that they sold a week prior to the event and I was thrilled. Then they emailed me with instructions to set up my bank account to receive the payment, then again to set up my tax ID to declare the earnings...so many steps. 3 weeks after the event I realized that I did not receive my payment and contacted them via chat (which is usually replied hours later by email) which is the only way you can get in touch with them.

The performances of the concert I purchased canceled. Ticketmaster is not refunding my money and they’ve made it impossible to reach them. Please do not use them. They’re wipe off artist. The concert I paid for Coldplay scheduled for the SoFi Stadium 5-26-22.

I’ve tried everything under the sun, clears my cache and history. Tried different cards and PayPal, used the app and my computer. Used my carrier data. Keep getting error. Call a number that’s dead help.

I purchased KISS tickets for Hartford Connecticut on February 9, 2020. The original date of the show was in August 2020 and was postponed until May 14, 2022. The concert happened, and I am yet to be paid for my sold tickets. I have all the information submitted in Ticketmaster for payment and they still have not paid me. It is a scam and they should be held legally responsible for holding money that does not belong them.

Ticketmaster chat took about 42 hours just to RESPOND to me. By that time the concert was well and over and I had to give away my tickets because I wasn't going to let them go to waste. They don't have a phone number to call them directly and I don't understand why there's a chat option. They should just stick to email that way people don't waste their time waiting around for a customer service agent to help them. I definitely won't be purchasing my tickets from Ticketmaster from now on. I really saw how much Ticketmaster values their customers.

I sold my tickets once on Ticketmaster and through many emails (which were then available if you had your tickets pulled up) I finally got my money. I had to sell tickets again, which sold right away (May 2022). I went to the tickets, which said sold, and it indicated that I would be paid within a week AFTER THE EVENT. The event is in NOVEMBER 2022. Since they sold my tickets, then they are holding the money from two different parties & earning interest on my funds when I need my money back. Is this even LEGAL? How can you sell something for someone and keep their money for the sale for SIX MONTHS? I intend to present this to the State's Attorney General. I really can't see how this could not be criminal.

I am 78 years old now and have been a baseball fan since 1955. Yesterday, I tried to purchase two high-end seats for the Boston @ Seattle series next weekend. What a nightmare! Their website creates all kinds of problems with code numbers and passwords required. Then the codes disappear and you have to reapply for a new temporary code and create yet another new password. Then the site states the new one is invalid! So you go around in circles for hours until you can call customer service. They put you on hold (and I got disconnected) for a very long time. Their accents are difficult to understand.

Ticketmaster service is the worst I have encountered in a long time. In fact Ticketmaster's customer service is non existent. I was promised a call in 48 hours after a glitch with an online booking. I never received a call. I followed up multiple times and never heard back. It has now been a couple of weeks and still I have not received a response from Ticketmaster. I had to drive to the venue in order to have my issue resolved. I don't think it's legal to take a customer's money, say you will help them and then never contact them again. Ticketmaster should honestly be ashamed of their customer service. Clearly Ticketmaster does not care at all about their customers.

Today I received a phone call from the supervisor. My refund was approved IN FULL. Overall, while it was a difficult process to get the refund, Ticketmaster resolved my issue. The supervisor was very nice and thoughtful.

Severely poor customer service. I accepted my tickets and created my Ticketmaster account, but when I logged back in my tickets weren’t there. I tried the link to accept them again and it gave me an error message saying they had been accepted by a different email. I was finally able to find a help form on the website to submit a help request and all they told me was contact the seller. I contacted the seller who said there was nothing they could do for me and to contact ticketmaster. I keep getting the same copy and paste troubleshooting directions. I had to buy new tickets elsewhere and I doubt I’ll get any sort of refund or assistance of any kind. What a scam.

Support is impossible to contact. I tried phoning and recording tells you to go back to website. Click Contact button it sends you to FAQ. Bottom of FAQ is gives another "Contact" button. Click and you go to same page. Go to bottom and click "Contact" Button and it tells you support will contact you in 48 to 72 hours. Do not hold your breath! I feel ripped off with the charges they put on my credit card and over payment of tickets. Only recourse is to wait for 15 days and get credit card company to go after Ticketmaster.

Site says payout for tickets sold is typically within 7 days after event. I still have not received payment. I changed and updated my payment info. No phone support available. I have contacted fan support only to talk to a bot. No live chat agents or any response to any issues. I'm wondering when and if I will ever get paid. Very very bad customer service, or lack of. No live person ever ...

We had so many problems ordering tickets - just kept getting error messages but didn't know why. Their "help page" doesn't answer any questions & if you click at the bottom "this did not answer my question", all it does is forward you to the same page!!! We had 3 days to purchase these items & by day 3, we still hadn't gotten through. I have no idea why events keep using these people!

Be careful of tickets labeled "platinum tickets". I did not authorize a charge made on some tickets and I wanted a refund because of that. They claim that platinum tickets are non-refundable. A customer service agent from fraud called me back, told me there was absolutely nothing they could do to fix this, basically accused me of being a liar, threatened to terminate my account if I took it up with my bank, and hung up in my face.

Ticketmaster made me lose money buying tickets for a concert for me and my friends. My friends had an emergency and couldn't go and they did not allow me to resell, transfer, nor get a refund for the tickets. I wrote three times and they basically told me there was nothing they could do about it but that I shouldn't worry because I would still be having a nice time at the concert. Terrible! Terrible! Terrible!

I purchased tickets to a concert that has been cancelled. I received no refund. Their customer service is automated only and told me to apply for refund through app. This is not an option on the app. TICKETMASTER IS STEALING MY MONEY!!!!

Ticketmaster's customer service is truly awful. I only gave them 1 star because no star was not an option. They have no 1-800 number, so good luck in speaking with a live person. After a virtual agent in their live chat was was unable to resolve my issue I was told I was being transferred to a live agent and, "An agent will be with you shortly." Six hours later I had still not been assisted with my issue. It is too bad that Ticketmaster is pretty much the only game in town in terms of event ticketing. If there were other viable options I would happily take my business elsewhere.

In January of 2020, I bought three tickets to Stars on Ice, which was due to appear in Winnipeg, Manitoba on May 6, 2020. Of course, due to Covid-19, the performance got cancelled. We opted to hold on to the tickets, feeling that it would be a great thing to do when the pandemic was over. In 2021, it got postponed again, and again we held on to our tickets. Now that performance is scheduled to appear Thursday, May 12th, but due to health reason, we are not able to attend. As I have no actual tickets, only the Ticketmaster App, I am not sure how to go about selling the tickets to someone else, so I attempted to contact Ticketmaster Customer Support.

I absolutely hate having to purchase tickets through Ticketmaster! I wish all artists, sports, etc would stop dealing with them. I paid $200 a PIECE for two concert tickets and was charged over $200 in fees and service charges for e tickets! Also back in 2016 I purchased a verified resale ticket through Ticketmaster that was supposedly verified and backed by them to be legit and it turned out to be a scam.

I purchased 4 platinum tickets and the platinum means I paid too much and nothing else. They artificially inflate the prices to maximize profits and screw the consumer! I’ve been in the music business over 30 years and they are flat out criminals!

On 4/17/22 I listed 2 tickets to Twenty One Pilots @ Honda Center for sale. I immediately received a listing confirmation email with the same price per ticket I chose. 8 days later on 4/25 I received an email from Ticketmaster that my tickets sold BUT the listed sale price was altered making my total payment amount almost $70 LESS than my asking price. I have emailed Ticketmaster 3 times asking why my listing was fraudulently altered and I keep getting a generic response that I will be paid 7 days after the event takes place. They will not address the issue that they are trying to scam me out of a portion of my sale. I’ve filed a complaint with the better business bureau but I don’t know where else to go to report Ticketmaster for what seems like illegal activity.

Before ticket sale release date on 4/21,I called Climate pledge arena & verified how much the seats in Section I wanted are only typically priced $190, I directly bought from Ticketmaster site on official release date: 4/22/22,2 official platinum tix for 7/14/22 in Seattle for Stray kids concert to experience a concert to see my mom’s fav Kpop band, I, being a stage 4 cancer patient wanted to attend w/my 70 YOmom to experience, but because of fear of not being able to get tickets, I forgo the cost of spending $1863.43(w/ticketmaster fees 233.50)I did not purchase from a third party to avoid scams.Please bring justice, consumer protection w/ quality assurance in their biz practices, for they are criminally able to gauge regular hard working citizens on ticket prices & how can they legally get away w/ this?

I tried to buy tickets to the Stray Kids concert in Chicago for July 1. The original price for front row seats were around $179 and Ticketmaster scalped thousands of seats and upcharged them to over $2,000. The United Center in Chicago, where the concert is scheduled to be held, is seating around 15,000 seats and only 5,000 fans in the United States as a whole were able to buy tickets at original price before these scalping companies used their bots to buy the rest. This is insanity and outrageous and I'm livid. The vibes in this bus are astronomically low. I demand a revolution.

Bought tickets. I could not make the show, so I decided to try to sell the tickets through the Ticketmaster app. I kept getting an error. Couldn't find any way whatsoever to make contact with Ticketmaster. I will never use them again!!!

I would recommend that you avoid purchasing your tickets on Ticketmaster. If I had known the service I would receive I certainly would have. I had a close family member pass away and was willing to be fully flexible to either move, exchange, credit or resell my tickets with a month notice. Ticketmaster did not allow me to do any of those options. I cannot believe that in a bereavement situation it is legal to provide no option but to lose your entire purchase value especially when the tickets could be resold with plenty of time. I can't describe the unkindness of the customer service agent either. They're honestly better off paying robots as the people show 0 humanity towards you. If I could give 0 stars I really would. I wish I had read the reviews of this company before purchasing. I will avoid using them again.

I had to use this company unfortunately to get tickets, which I still haven’t received. I have contacted customer service via email. Got an email saying they got my question with the whole FAQ site saying to look there first. I had already looked in FAQ and didn’t find what I needed. I still haven’t heard back after a week of waiting. there isn’t a number to call either. Looks like they just care about money and not being helpful at all.

I accidentally bought tickets worth around $150 for an event I was going to in Mexico City for the wrong day. I'm pretty sure that this was because of a technical bug in the system that re-directed me to the wrong event date. I immediately filed tickets with customer support and wrote to their Facebook and Twitter pages. I then didn't receive a response until the day of the event, at which point it was too attempt late to sell the tickets (which is really difficult to do - see below) or do anything with them. You can't exchange, refund, or sell on the secondary market, so if you make a mistake you're screwed. Terrible customer service and ridiculous ticket policies.

Awful, awful, awful! No phone support and the people who are answering the emails have a first grade education. I purchased a 60.00 parking pass for an event and never got it. Emailed for five months and tomorrow is the event and still no parking pass! When is the government going to look into the monopoly of this shoddy business? They have been ripping people off for years and now, you can't even call someone to get assistance. Some lawyers need to get together and put a class action suit on these guys.

This company does not have a direct number to reach Customer Service. I purchased tickets directly from the Ticketmaster site on 4/8 & they billed my debit card on 4/11. My bank statement shows ticketmaster w/ this number to call the number listed here. Ticketmaster response back via email advising me my tickets were ready for download. When I went to the site it tells me to go to the original purchaser's site to download the tickets which is them. I would not recommend purchasing ANY tickets from them. They will only give you the runaround & you will not be able to speak w/ a live person.

Buying tickets from Ticketmaster has made concerts a terrible experience. The system is riddled with bots eating up all the tickets available. Their systems are never capable of handling the influx of purchases and seat selections when tickets for any show go on sale. Customer service is pretty much a person paid to lie to you about what's available and that they don't allow bots to eat up all the tickets. There is however only one piece of information that lets you know they want the bots. When you buy a ticket it charges a Ticketmaster fee (which is way too much money to begin with). Then when you resell a ticket to another user (like bots do for the scalpers) you have to pay that fee again. Their entire business model is built on allowing tickets to be purchased by bots for scalping so they can cash in on the Ticket Master fee 2 or more times for every purchase.

Waiting online in a waiting room for over an hour to purchase ticket. Never getting to the queue to try and purchase the tickets. I wish I could give zero stars as they don't even deserve 1 star. Try and find another site to purchase your tickets from.

I purchased tickets to Chris Stapleton, Willie Nelson, Sheryl Crow and Yola at Lexington, KY, Kroger Field. I never received tickets, correspondence from Ticketmaster. I did purchase the insurance through Allianz with these tickets. Allianz did send an insurance package to me but I can not use the insurance because I have now proof of tickets from Ticketmaster. I have bank statements showing Ticketmaster and Allianz were both paid. I can’t get through to a human being to help me with this issue. I guess I should have purchased these tickets through Stubhub or a ticket scalper in the parking lot. Very disappointed with this company, but what’s a consumer to do. I can’t even send an email about the issue.

I held on to my Harry Styles: Love on Tour tickets, followed the link on the TICKETEK website to receive a priority purchase window for new tickets. I did not receive any information regarding the rescheduled tour which was disappointing. When I tried to access the "Past Purchaser Presale" option on TICKETMASTER I kept getting placed in a queue with no option to select tickets and no option to put in a code or my details to demonstrate that I had held on to my previous tickets. Getting in contact with TICKETMASTER or LIVE NATION is impossible. This whole experience is extremely deflating and disappointing. A complete system failure.

I paid for a ticket to a Rammstein concert and selected USPS delivery (5-7 days). They decided to ship it to an old address on file which I had no decision in selecting. After a month of waiting I logged back in to see the tickets weren't even shipped. When I checked the Shipping address, I saw an old address so I raised a query with the TM support team to change the shipping address. They responded back with some instructions that made me change my delivery method to 3-day shipping. I thought may be while changing the delivery method ($14.50 extra charge) I would be asked for an address confirmation. There was no prompt, not even for the payment. It got instantly posted to my Credit Card without any authorization.

Ticketmaster is absolutely terrible. We bought hundreds of dollars worth of tickets through them for the monster jam show in Philadelphia PA and we get there hours early. It is standstill traffic trying to find a place to park. Move forward to not a half hour after the show has started and we still cannot move so we missed the whole show because they scheduled three different events at the same time in the same area. We asked for a refund obviously because it was a lot of money for a show that was impossible to get to and they actually said they could provide refunds for past events. First of all it wasn't a past event. I asked for the money while the show started and missing this show was completely out of hands and they refuse to reimburse us anything. What a joke. Just take people's hard earned money, disappoint our children and refuse to give it back. They are not worthy of anyone's money. I promise you. Smh.

I acquired tickets to a Miranda Lambert Concert In Dallas. I am not able to go and went on the site to sell the tickets. The ticket sale technology is broken and customer services is non-existent so I am stuck with tickets and can't use. Every customer service email I get says it is easy and is canned email with no way to talk to a person. Will never use them again.

I received a gift card from my sister for Christmas, and it's proven to be a nightmare to use. I've tried all week to redeem the gift card on an event with no luck. The online documentation for redeeming the gc shows a button to apply the gift card code which does not exist in the checkout UI. The customer service phone number tells you to submit a ticket online and then automatically hangs up, but to submit a ticket you need to have already placed an order to have an order reference. I work in software, so understand and appreciate that bugs can occur. BUT, it is unacceptable to have ZERO path to contact support without an existing order. What a terrible, terrible company. I will NEVER use Ticketmaster again.

It was very unprofessional how Ticketmaster would not change our seating section for a local hockey game from accidentally booking incorrectly. I believe humans make mistakes? Now, we have to pay well over $300 for what we do not want.

The casting crown Hillsong Tour is coming to Jacksonville FL May 22nd 2022. On April 5th Hillsong pulled out of the tour. So since they are half of the concert I asked for my money back and Ticketmaster refused. I told them it was false advertising and they sent me a nasty email stating they didn't care. I will never use Ticketmaster again.

I will never use Ticketmaster again. My wife was involved in a accident 1 week before a concert I booked. She is obviously not going to be able to attend. Ticketmaster will not refund my 200.00. Steer clear of this asinine company!!

I bought tickets and the opening act cancelled. That is who I wanted to see. Billy Idol. You can't talk to anyone and they never responded to 5 emails. I lost $150. SORRY ** COMPANY. I wouldn't use them for crap. Must be democrats.

Terrible company, product, experience, and support. Avoid at all costs. Their business model is to be the middle man for all transactions, and make each transaction as costly as possible. Avoid venues that use this service.

If I could rate them a 0, I would. I spent $400 on two tickets to a for King & Country concert as a Christmas gift to my fiancé. We were supposed to be in section 6 row 2 right next to the stage. When we got there, they didn’t have the same seating setup as what was shown when I bought the tickets originally. We were also told they didn’t even have a section 6 on the floor layout. We ended up being sat in section 3 row 27. When I tried to contact Ticketmaster and the event center, I was told I wouldn’t be compensated for my seat being changed without my knowledge. I won’t be purchasing anything ever again through these con artists.

This place hikes up ticket prices based on "demand". Their "demand" is synthetic, they just jack up prices based on how many tickets are left. I've seen tickets go from 50-200 dollars right before my eyes! No extra benefits, not better seats, nothing! Penalizing people who get in your terrible queues last. THIS PLACE IS 100% robbing you! ** Ticketmaster!

I am not going to go into any great detail about my terrible experience with Ticketmaster. I bought 2 tickets for an upcoming event. $175. They charged an additional $6 'order processing fee' and also $12.75 and $13.90 'service fee' for a total of over $32. That is over 18% in fees for what? They don't even mail you a ticket (and in my situation I couldn't even print them at home).

I spent two hours in the AT&T store, trying to sign into the Ticketmaster app so I could have tickets available for a concert in 2 days. Two IT employess, tried to get me in on my brand new S22 phone and no luck. Finally one of them takes out his iphone and has me sign on. Poof, there are my tickets, no problem. All agreed a glitch with the Android app. I write to Ticketmaster, because you can't actually speak to anyone apparently, and I get a tutorial, regurgiated over and over like I'm the village idiot. These almost $700 tickets without a refund could not be loaded onto my phone. The tech guys said, borrow someones iphone. Ticketmaster, I won't be using you for anything again. ZERO customer service.

On 2/18/22 I purchased (2) Billy Joel tickets for the 2/26/22 show in Las Vegas unfortunately my wife's aunt had a serious medical event occur on 2/20/22 so we decided to sell the tickets that day through Ticketmaster's site, they sold within 24 hours. Sadly her aunt passed away the day of the show on 2/26/22. As of 3/29/22 I am still trying to get my money for the two tickets $127.80. I have gone back and forth with them the last month. They say they can't deposit the money due to an expired card and/or a number is wrong. This is not the case and going by other complaints from customers who have sold their tickets this excuse for customers not getting their money is commonplace. My cards are active, not expired and I use them all the time.

All I wanted was ATL Braves tickets. I couldn't log into my Ticketmaster account, even after it told me I needed to set up a new password (which it let me do). It wanted another authentication by sending a call or text with a code, but none came. Ticketmaster NO LONGER HAS ANY PHONE CONTACT FOR CUSTOMER SERVICE. So if you cannot log into your account due to their technology issues, you are screwed! So I have over $400 of tickets in an account I cannot access.

Attempted to purchase 2 tickets for an event. They were purchased and refunded 3 times. Had another family member try from their account with the same results. Can not navigate to email from website because we actually don't have the event scheduled. The contact support link took us in circles. Attempted emails and phone numbers found on line to no avail. How does a company this large not allow access for assistance for their own site???? I will not be using them ever again and will spread the word amongst friends. Hopefully, the monopoly they have on so many events will end. So frustrating and unfair.

The worst customer service ever, I bought tickets for a game that I couldn't attend because of COVID19 and they have no protocol for this type of situation! I contacted the organizer of the event and they told me that Ticketmaster is the one who has to return my money because that's where I bought my tickets!... Conclusion? Lousy customer service! Which makes me think that if this situation has happened before, they allow covid infected people to attend the events! Since they don't offer any solution to it.

I bought tickets to the MIAA D1 State Championship for hockey to watch my friend's school play. I ordered my ticket, no problem. However, whenever I tried to accept the ticket, it gave me an error saying I was a bot. I tried on all platforms and browsers to no avail. I then tried on my laptop, which got me insofar to my phone number but then gave me another error with no error code or explanation and just to "try again." In my attempt to contact customer support. I was shut out as I did not call during their hours.

After seeking a refund for some tickets we purchased, a Ticketmaster customer service rep told us we'd need to take down our listings. We did and made several attempts to contact them back on multiple platforms so that they could confirm a refund. After hours (and some messages weren't replied back to in days) someone finally got back to us and said that they JUST realized the tickets couldn't be refunded as they were resell tickets. This was after they've already been taken down for hours during what I'd assume was peak selling times. (Day of event afternoon.) When we saw this we were able to re-list them but it was only minutes before the show started, resulting in much lower sell prices.

My fingers are tired but its because these THIEVES have not paid me for my tickets sold. It's been months. They do not respond or even have a customer service at this point. DO NOT EVERRRR use this company.

They were a little slow and it took me some effort, but I was more than pleased with the outcome. They finally refunded the full amount I had spent even though I had made a mistake. Thanks, Ticketmaster! I can't wait to buy more tickets!

Worst. Experience. Ever. I had 4 tickets in my cart. 2 adult and 2 student. For the evening AA Championship game. I had to go back in and buy the 2 student tickets because they were kicked out apparently. I tried using Venmo for the purchase twice and was also kicked out. (I’m assuming when that errored out it reset the game and the number of tickets.)

I purchased tickets to Toto over a month ago through Ticketmaster. The concert was canceled at the beginning of March 2022 due to Toto currently being on tour with Journey. I contacted Ticketmaster and they stated that the concert is still happening on their end and the only way I would get refunded was if the concert was canceled. I received multiple emails from the Carnegie Library Music Hall where they were performing, stating that the concert was in fact canceled but Ticketmaster still will not refund my money. It is public knowledge that Toto will be in Saint Paul, MN today and not in Pittsburgh.

I purchased tickets for a Cirque du Soleil show in December. The show that night was cancelled last minute due to covid, and to this day, despite my numerous attempts I haven't been able to get any Ticketmaster service rep on the phone. On my online account it's written that a refund has been on its way to me which usually takes 30 days, but it's been three months! This is so frustrating. They have taken measures to make sure I can't contact an actual human being to help me out on this, only prerecorded responses. Ugh.

I sold ticket for the Greenbay vs. Browns game in November of 2021. They told me I had to wait to get paid until after the event on December 25th 2021. Then after the event they told me I needed to enter my bank account and have it verified. I did not receive the small deposits to verify the account. Deleted and tried again, deleted and tried another account. Can't call them as they switch me from Ticketmaster to Ticketexchange and then the number for Ticketexchange is disconnected. They will not respond and I am searching for a way to get this resolved. They appear to be scamming me. Please help.

I bought tickets from Ticketmaster for a Toto concert. Over a month ago, Toto canceled their tour and the concert for which I had bought tickets to join Journey's tour and open for them. It's been well over a month and Ticketmaster still refuses to give me a refund. They say that they have not been authorized by Toto to provide refunds. I didn't pay Toto. I paid Ticketmaster. Be aware of Ticketmaster's unethical business practices!

I looked up on Ticketmaster website for Monster Jam in Anaheim California. I saw the title and it said Anaheim California. I purchased 7 tickets for February 27th. Within seconds I received the email confirmation. And said for Detroit Michigan. I never looked for Detroit Michigan. Anyways I called the number and the customer service was closed. It was like 915 pm. So I called the next morning. So they can hopefully fix the error. I was told they can't do anything. I should have called the same day I made the purchase. I told them I called. But office was closed. I purchased the tickets on the 7th of February. 30 days before the event. I don't see how they couldn't just transfer the tickets to anaheim. I'll never purchase from ticket masters. Bunch of money hungry. Over priced surge charge per ticket fees. FRAUD. FRAUD. FRAUD. DON'T BUY FROM TICKET MASTERS

Be very cautious about purchasing Resale tickets on Ticketmaster. I bought tickets two weeks ago for the MSU-Penn State college hockey match (2/26), and could not access the tickets on my Ticketmaster smartphone app. When I contacted Ticketmaster support to assist me with accessing the tickets I purchased, they gave me instructions that were based on the assumption that I had received a confirmation email from the original seller. I never got that confirmation email, and over the course of almost two weeks I received the runaround via email, couldn't get ahold of anyone via telephone, and never got my issue resolved. A terrible service experience. So I missed the event, and I am now out the $88 I paid for tickets.

Bought and then sold 4 tickets for Feb 9 Dua Lipa concert, was supposed to be paid within 7 days of the concert.. No email response, sent many, can't connect via phone.. Looks like they stole $599 from me.. Thieves.!!

We can not get verification or information on George Strait concert in Houston that teachers bought as a gift for another teacher! We have pictures and evidence of purchase. It says the tickets will be available March 23rd for the March 20th concert! This is ridiculous! This purchase was made in December of 2021! We are ready to post everywhere about this gift that for the principal and assistant principal who's truly deserve it and won't be able to use it... and may even waste their time driving and getting a hotel for not.

I wanted to buy tickets for a concert. I don't have a cell phone. So I could not log into my account because you need a cell phone to get a security code to log in in order to buy tickets in your account. I emailed Ticketmaster that I needed someone to call me. This was hard to do because you have to go thru a maze to find the contact section.

Did as much research on Monster Jam and Frank Erwin Center to take my kids out for my son's birthday, of course couldn't find anywhere stating "You must be vaccinated." 6 tickets and 450$ later, of course over 100$ in fees. I purchased them, 2 seconds later received a email with big red letters stating, "You must be vaccinated" and they don't do refunds. Every time I reach out for help, I received automatic responses. SMH. My kids are between 3 and 11 years old and they're not vaccinated and their birthday $ is now gone.

I went to the first show of the tour in Salina KS. Without a word about it the warmup was an internet cover band instead of Styx. Still haven't heard anything about it. So watch what you buy and make sure everyone is going to be there.

All roads lead to Ticketmaster unless you want to pay extra inflated prices through Stubhub in the aftermarket. Ticketmaster is impossible to reach a real person, when you get a grossly delayed response via email, it is useless. I would go into more detail but don't want to spend a minute longer than necessary on this terrible company that we are forced to use for all too many venues. Note to venues: we would happily buy tickets direct from you, providing you with more profit so you don't have to pay a sub-par intermediary like suckmaster, I mean, Ticketmaster. Food for thought...

I have tried to reach out to Ticketmaster several times to be refunded for an event that I was unable to attend due to covid restrictions. I sent several emails and was told they would respond. They haven't responded and I had to pay 114$ for a show I wasn't able to go to.

Ticketmaster fan support is by far the worst customer support service I ever had to deal with. They have no regards or any kind of moral concern for their customers... I purchased tickets in July 2021 for a Broadway show taking place on Dec. 23rd 2021. The show was canceled due to Covid so I tried calling fan support only to get this long winded automated service advising that due to Covid, they are short staffed and prefer emails. Fine, I went to my event in question online and sent an email explaining the cancelation and request a refund. I get a reply stating once the event organizer confirms it was canceled, I will see my refund.

Let me be clear, Ticketmaster is a scam!!!! I purchased $850.00 Frankie Valli front row concert tickets at the Hard Rock Casino Hollywood Fl. Feb 26, 2022, and received an email that the concert was rescheduled for Dec 10 2022! I will not be available for this date almost 1 year later! After numerous calls I finally got through and requested a refund, or a credit at the hard rock venue. Ticketmaster refused, and told me if I wanted a refund, I had to re-sell my tickets!!! As of now I have lost $850.00. I consider this theft! Based upon all complaints and my own, it is time for us to write a letter to attorney general of Florida to file a criminal complaint instead of only writing reviews! We must do something! We need to join in a class action suit against Ticketmaster. By the way hard rock casino is not innocent of these matters.

Ticketmaster, among being one the higher priced ticket outlets, still feels the need to cheat guests out of their money. In this instance, they've leveraged the pandemic along with its delayed dates to their advantage. In my case, I could not attend a rescheduled event date, and the process to obtain a refund was made unnecessarily difficult. After a very long string of emails, an entirely different rep than who I'd been communicating with informed me they could not find my order in their system after months of trying to make my case. This placed me back to square one. I told them to keep the money, they were wasting my time. AVOID.

I am so upset about my recent experience with Ticketmaster. I accidentally purchased tickets for a show the wrong date and immediately reached out to Ticketmaster in order to get the correct date for my show. I was told to purchase the new tickets and then submit the new order number so my previous order could be refunded. Simple enough, right? Well, two months go by and I haven't seen any refund or cancellation of the un-needed tickets. I have to reach out multiple times and after spending an hour on the phone with Ticketmaster find out I have to repeat the process again!!

I purchased a meet and greet ticket for the Yung Gravy concert in December 2021 for my teenager's birthday. I did not receive any information on the meet and greet prior to the event. When I went to the event page it said that "doors open at 8, and concert starts at 9." I tried calling Ticketmaster customer service line, and it was not possible to speak to a representative. I called the Observatory (the venue) and it was not possible to speak to a representative there either. I left a message with my phone number asking what time the meet and greet was. I requested a return call. I never heard back from them.

I've had multiple issues with this company in the past, but I used to be able to talk w/ somebody to get issues resolved. Now, they no longer have live agents you can talk to. I recently bought tickets to Disney on Ice. My account was charged and everything. Well day prior to the event I go to print my tickets and guess what, they're not available. I contacted their customer support and told them about this issue. They tried to tell me that I went through a 3rd party and that is their problem. Even though I provided them w/ a bank statement proving I bought them directly through them. Thank God for PayPal. They are going to dispute the issue on my behalf now. I'm done w/ this company. It's StubHub from now on for me.

I bought tickets for the show months in advance. The show was cancelled. I asked for a refund and they kept saying don't worry it'll come. The show date is now two months past and still no refund. It's very difficult to reach an actual person and when you do they keep saying don't worry it'll come.

By far the worst experience. Only used them once and that will be the only time! I purchased tickets to JoJo Siwa and couldn’t go due to covid positive test and was told I’m out $311 because they won’t give me my money back like I had control if I get covid or not. This is ridiculous! They keep saying to contact event host and when I asked who that was they told me “they can’t give out personal information.”

Ticketmaster sells “Official Platinum” packages which ‘coincidentally’ have the same name as packages some artists sell, and are about the same price as the artist, but do NOT include any extras, such as a meet & greet. These packages cost $700-900, and because the name of the package is the same and the price is the same, you are deceived into thinking you’re getting the actual meet & greet package the artist is selling, when in reality all you’re getting is an extremely overpriced ticket. This happened to me, and I have been working to resolve this since November 2021 (the day after I purchased the “Official Platinum” package sold by Ticketmaster, not the artist. There was no way to speak to anyone from Ticketmaster. The phone number directed you to send them a message on their website, then hung up on you. There wasn’t even an option to chat with a representative.

Terrible! Will never sell or buy for them again. I sold tickets to a concert and they never paid It out. After several emails (because you cannot talk to someone over the phone) they claim It was refunded to the buyer. I was not notified and on my app the tickets still state sold. So either way I don’t get the money I sold and I wasn’t able to go to the concert. Terrible customer service. Business lost forever from me.

This is the only bad experience I've had with Ticketmaster, but it was truly terrible: Before the pandemic I bought two tickets for the Alanis Morissette concert at the Hollywood Bowl. It was postponed twice, and both times I chose to wait instead of requesting a refund. On June 8, 2020 I got an email from Ticketmaster informing me that the event had been rescheduled and that my tickets were still valid. The date for the concert was finally set for October 5th, 2021. Seven days before the concert, I got an email from Ticketmaster saying “Can you still make it?” with instructions in case I wanted to sell my tickets. I did not want to sell my tickets and did not even log into my account.

Bought tickets which I paid for. Then due Covid I sold tickets. Ticketmaster sent me an e-mail stating I’d get a credit. 12 weeks and still no credit. Can only Reach these people via e-mail. Ticketmaster didn’t start the 12 week process till I reached out to them. I’m looking at 20 weeks before if and when I get a refund.

I purchased tickets for Disney on Ice for my family along with two of the add on toys for my kids. A few days before the event both of my kids tested positive for covid I emailed them to figure out what I could do since we were unable to go. They took forever to respond to me. I had to figure out how to sell my seat tickets online myself and take a loss for all the money I spent on the toys since we weren’t able to go get them and they do not do any refunds.

We drove more than 3 hours to get to the Ducks vs Red Wings game in Anaheim. You didn’t notify us it was cancelled until one hour after the scheduled start time. That is unacceptable. I expect some type or reimbursement or credit to cover our cost and time. Your app allowed me to download the tickets after the event was formally called off. There was no warning, notification, email or text sent to let us know the event was cancelled. Will buy from StubHub from now on.

I was trying to purchase ticket and it took me an hour to be able to make a purchase because their website was giving me lots of issues. It couldn’t load then I couldn’t enter my card info but when I finally was able to submit purchase, I bought ticket at the wrong state. I am not sure how that happened as I entered state where I live. I sent multiple emails with explanation but none of my emails was reviewed as someone would told me that tickets couldn’t be exchanged from different state, instead they kept sending me emails that hard to understand and so I asked follow up questions to clear things out with no response. They wanted to purchase new ticket and then they will review a refund. I did that because I couldn’t get help and right after I bought second ticket for my state I received email saying they can’t do refund because it’s from different state. The question I asked them 3 times on email with no response. I also have proof of everything.

Their fees are way too high, the ticket prices they list are too high, and their customer service and website are HORRIBLE. Now they won't let me sell tickets that I own and getting them to try to fix it is a nightmare.

I’ve been a Ticketmaster customer for over 20 years and WILL NEVER use them again. I’ve been in customer support for 25+years and have NEVER experienced poor customer support like this. They now make it near impossible to speak with any decision makers via phone call or email. I sent emails about my specific issue and received and FAQ email response that gets you nowhere. The call center will not transfer you to any decision makers and will put you oh hold for an hour and hang up on you.

Wow, Can't believe this business can do what they are doing. They take your money, but if you have an issue it's impossible to contact someone with customer service. The company is no taking phone calls. The website leads you on a mouse maze just to be able to contact someone. The only option to reach customer service is to email them then wait for 24-48 for a response. Why does this company not have a "contact us" on their home page. Why does it have to be 4 steps to reach a "contact us" option. Very shady that a company can do this. Never had to to reach out to this company, but now seeing how difficult it is, I will use a different ticket retailer.

Bought tickets to the Denver Broncos vs rRaiders game playing on December 26th but couldn't attend due to covid vaccinations so I sold them thru Ticketmaster (worst mistake ever). Had to verify an account 1st where the money would be deposited, did that and when the tickets were finally sold they took $1 from my account to make sure it was active. Then they deposited two deposits. One for .30 cents and one for .03 cents. Then a day later they send me an email telling me to verify my account again thru Ticketmaster but when I try to do that the site says forbidden and can't access to verify. Makes no sense because I've already verified my account to even sell the tickets and you've already taken $1, added two deposits of change so you know the damn account is active but you still ask to verify and when a person tries to verify they can't.

I purchased 2 tickets for a comedy event through Ticketmaster. The event was canceled and they emailed me I would receive a refund in 30 days. Then received an email about having a credit. Once I emailed them they continued to say 30 days. It's now been almost 90 days and no refund. They're now saying I bought the tickets through a different purchaser, even though my ticketmaster account shows I purchased through them. I have no refund, no credit and lost over $200. Do not trust ticketmaster to receive refunds. Be careful.

For such a well-known worldwide company they have virtually no customer service and the best part is they make it extremely difficult and nearly impossible to even contact customer service. Companies that do that lead me to believe they are untrustworthy and try to make it difficult for customers to complain, dispute or get any assistance.

I purchased tickets for a Formula Drift event for myself and my family using Ticketmaster. The event was cancelled due to Covid-19. I did not receive a refund for the tickets purchased and can not reach anyone at Ticketmaster for answers. Bad way to treat good customers and bad way to do business. I will NEVER use Ticketmaster again for tickets!!

My daughter purchased tickets for the Eagles vs Giants football game for December 26, 2021. Unfortunately she tested positive for COVID on December 21 and is in quarantine- we immediately called Ticketmaster and requested a refund. We called and emailed daily. When we received no response we called yesterday- December 24 and was told her request for a refund was denied and she should sell her tickets. They gave us no recourse and no explanation other than this request was denied by the event organizer and would not give us additional information or guidance as to who can we contact! How can there be no compensation for someone who has COVID and MUST quarantine not be offered a refund or at least a credit! Given the timing is also a detriment because all offices were closed and we were unable to contact anyone else! This is ludicrous and absurd!

Spent $200 on UK vs Louisville basketball tickets that Louisville backed out of and instead of refunding it, replaced them with Western Kentucky for that night. Glad I get to see a game with a face value of $20 for 10x that price. Not even a cost-adjusted refund. Definitely defines every experience I have had with Ticketmaster and their return policy.

I had to pay $200 in fees to purchase a ticket… then to resale them through Ticketmaster. They charge $300 in fees! $500 for nothing. They are a huge scam and make an obscene amount of money off of music fans.

I wanted to change the booking date of my ticket. I was not asking for a refund. Instead, what they did was trick me into accepting the ticket, and then say all sales are final. The woman even laughed out loud after I said "I accepted it the ticket, now what?" She said all sales are final, how I decide to use or sell the ticket is up to me, and I cannot claim I didn't book the ticket because my call was recorded. WTF? I wasn't even asking for a refund!

I wish I purchased elsewhere. If you have a problem with your order, and trust me, in COVid times you will, there simply is no way to contact Ticketmaster. Their Fan Support Hotline has a recording that all Fan Support persons are busy helping other customers and directs you to log into your account and click the "contact us" button on the bottom right of your order page. You will receive this recording regardless of the time you try. When accessing the instructions they provide on their recording, you'll have problems as this link does not exist and has been replaced with a message BOT that does NOT direct you to a live person. I've tried numerous times and have waited as long as 12 hours and nothing. Their Fan Support email will also send you a response that will tell you the email box is no longer monitored. Simply put, there is absolutely no way to contact Ticketmaster.

I had the opportunity to purchase presale tickets to see Adele in Vegas. I was logged into my Ticketmaster Account and got to the step of payment. It did not give me the option to select credit card attached to account. I entered my credit card details. When I get to the step of billing address, it would not give me the option to select Canada. I lost this opportunity due to their user unfriendly app. So disappointing.

I just purchased Weird Al tickets for my family and noticed not more than a minute later (while reading the webpage that stated I just bought my tickets) that we could not attend that day. I must have gotten confused when I was sorting through his concert events and looking at seats. I tried to call immediately and they said they were not accepting calls and to use the website. I used the website to request the refund only to be told "no refunds" and that I was out of luck. We are almost 300 days away from the event, tickets just went on sale 2 days ago, and I made a mistake which I recognized and tried to resolve within a handful of minutes, and they denied my refund. What a load a garbage.

On 9/27/2021 I bought tickets for Eva Ayllon for West Palm Beach (about 100 miles away), however, Ticketmaster confirmed the tickets for a location in New York which is 1,200 miles away. The ONLY possibility to get in touch with them was an email address I found. So within 10 minutes of ordering, I responded by email. The next day, I received an email back that said they take care of it. Then another day later, they said that they are Ticketmaster Australia. In a chat with them, I asked them for help. They could not see an option for me to get in touch with them, so they responded that they will contact them and take care of it. When Ticketmaster USA drew more than $300 from my account, I contacted my Credit Card provider who said that they opened a case. Now, about 3 months later, the CC company denied the claim.

So, I was in the queue for concert tickets for next year. I waited a good 30 minutes patiently. Then when I finally reached to around 1100 people ahead of me it said an error occurred and kicked me out. I rejoined the queue and waited another 10 minutes, THIS time it let me proceed and I found some decent seats and when I tried purchasing tickets it kept saying "Sorry! Another fan beat you to it!". WASTE of time. Like imagine going to the store and someone just takes your items out of your cart?! What's the point??

There was an event at a nearby coliseum offering 20% discount code on their website. The purchase link directed me to Ticketmaster. After choosing seats, I tried to put in the promo code from the other website but Ticketmaster’s site claimed the code was invalid. After retyping the code, copy/pasting the code, trying on another device, it continued with the same invalid message. I tried to contact the venue, but they are only open limited hrs. I left a message at the venue and then sent an email to Ticketmaster. An automated email was the only response telling me to look at the FAQ, which I had already viewed to see if I was the error. The venue called me back and said they were able to use the promo. If the venue can utilize a code, then what does that say about Ticketmaster and their ability to properly work with customers. I intend to avoid any show requiring purchase through Ticketmaster.

My tickets were sent to a different email address. Called. Emailed. Can't get through on the phone. No responses to emails. They make it impossible to get a hold of. Tried for 5 months. Very unprofessional.

Ticketmaster is a joke and I am sure committing some kind of crime. While trying to purchase tickets online and waiting in the queue I picked two tickets listed as $132 each plus fees but when checking out the tickets were changed to $312 plus fees per ticket. The event was arranged to let fans purchase 4 tickets each but Ticketmaster figured out the event was a sell out and changed prices. This I consider FRAUD or price gouging.

Completely unhelpful and inefficient. I had the wrong date for a parking pass and simply wanted to move it to another day. Zero help. They love to pretend their hands are tied. The fees are outrageous as well.

Among the worst when it comes to customer service. I realized the second that I placed my order for Washington Capitals tickets that I had chosen the wrong date - a date that my group could not attend - and attempted to reach out so I could exchange for the correct date. Literally cannot reach them by phone. Received a message stating that calls were higher than usual (I'm sure) and the line disconnected. Tried to call back four more times, same message. Sent emails via their "contact us" system. Explained my situation and that I had placed the order just minutes ago, that I literally cannot afford to cover the cost of this purchase (6 tickets, 75 each - after a ridiculous surcharge of $16 per ticket, brought the total to $550). Received a message the next day stating that under no circumstances do they offer refunds or exchanges for sporting events. Emailed again pleading my case, was denied again.

This company is absolutely deplorable. Customer service is non-existent and all you will receive is canned email responses with a human name at the end. How do I know? I have sent many and I receive the same response verbatim even when asking different questions. My daughter signed on 20 mins after tickets for a large show went on sale in our area. The venue site uses LiveNation/TicketMaster for all ticket sales. My daughter apparently accidentally hit purchase on 2 tickets that were marked "verified resale" (the only available tickets). When I realized how much was spent, I requested a refund but since they were earmarked as "verified resale" they won't honor any refund whatsoever since they were "purchased 3rd party" even though it was purchased THROUGH Ticketmaster and TICKETMASTER is who charged my bank account.

Upon purchase of seven concert tickets, we were not made aware that we could not resell the tickets. And the tickets were transferred to Ticketmaster where resale was restricted as well. We were completely blocked from reselling when our trip was cancelled over four weeks prior to the concert. ZERO response for either Seat Geek or from Ticketmaster by phone and by email. ZERO response over a four week period. We are now out over $2,300. We will never purchase from either of these vendors ever again.

Never ever use TICKETMASTER. PLease stay away from this fraudulent retailer. They don't give a rats ** about you. They don't answer questions, they don't give refunds, and they play stupid when you try repeatedly to contact them. They stonewall you once they get your money. And I'm not even sure why I bother writing this review as Consumer Affairs are fully aware of the issues and DO NOTHING!!!! This is the worst WORST ** company. STay AWAY.

Check out the vast # of hoops & red- tape needed to TRY to get my $$ back- orig. I Bought 2 concert tickets- paid the HEFTy Ticketmaster fees an insane 20% per ticket: the event was canceled at last minute due to ‘unforeseen circumstances’. Ticketmaster- has no phone support, so contacted them via email re. my refund due. A FULL wk to respond they ‘need addt’l info & ticket order #’ because they can’t bother to look it up based on yr receipt email/etc: so gave them that info- now I have to verify 2 small deposits into my bank acct. Wait..nothing…Contact again.. 2 weeks later $ is Still NOT deposited back into my account- NEVER will I use this Rip- off service again!

Got a promotion from the Walnut Street Theater 50% off. One day only. Went to the site was redirected to Ticketmaster. Discounted tickets were $28 each. They charged me $175, each to include a hidden donation to the Theater. Call within a few minutes. Would not refund. Never again with Ticketmaster. If I cant buy direct, won't go!!!

I bought tickets for $361. For concert $ 26.58 for Insurance. Unable to attend due to a funeral of family member. For some odd reason unable to access tickets. After about 15 emails and messages to Klarna, no one will help me. I am being told by Allianz Insurance a cousin's death isn't covered under insurance. And Ticketmaster is stating it's non refundable, so I'm out $387. And basically Too bad!!! You can never reach anyone! I will never buy from Ticketmaster again! Thanks for absolutely nothing, let me just throw money, that I really can't afford. Would have really liked to have gone to Victor Manuelle.

19 dollars of hidden 'booking' fees PER TICKET. Ie this equates to 190 dollars for ten tickets. What's more their crappy app BLOCKS you from taking screenshots and forces you to use their crappy app and forces all your friends to use their crappy app.

I ordered NHL tickets for my niece and nephew for this Sat. The email on my account has been rendered obsolete as my employer discontinued it. I therefore can't authenticate to transfer the tickets because it gets send to an old email. This has been a problem for months and Ticketmaster can't or won't delete that email and use my current one. How am I supposed to transfer the tickets? Why is this so difficult to solve? What is a customer supposed to do when their account email no longer exist? The email can't be changed without using a code sent to the old email. Ridiculous. If there is a solution I would like to hear it.

As a verified reseller (meaning I bought tickets I couldn’t use then resold them on Ticketmaster), they take every minute of 7 days to process a transaction from a buyer to me, the seller. I used my debit card to receive the ticket payment, pretty sure the buyer used the same for a payment method, and both parties paid any “processing” fees. The whole thing should’ve been pretty instant.

I purchased $400 worth of tickets on 06/05/21 for an event scheduled 04/16/22. It was not until after Ticketmaster collected the money for my MOBILE tickets, which do not require printing, mailing, etc., that I got a notice that my mobile tickets would not be available in my account for more than 10 months - just a few days prior to the actual event. This is clearly intended so that any resales basically have to go through their own reselling site, so that they get to collect yet more fees for tickets.

Beware of their website. You may be charged for a show you don't want. And you'll have to file a chargeback and pray you get your money back for something you didn't even want. My advice is to stay far away from Ticketmaster.

Ordered tickets. Did not receive them. Card was charged. We have an order number the system doesn’t recognize. How can we go about recovering those tickets or my money since my card was charged. I’m not happy.

I recently attended a event in which I purchased one ticket for. Next thing I realized that I was charged 3 times due to the bad transactions on the website. Needless to say I ended up using the “one” ticket purchased. Found out I was charged 3 times for the same ticket! It took them forever to respond! They have NO Number to call. Customer service sucks! You can clearly see the ticket used was 1 tickets but they declined my request and blamed it on the event when we both knew I stated clearly it was website error. I hate them and their customer service. If you can buy tickets elsewhere do so! Or I hope you never have to deal with their customer service! They are awful.

I ordered my tickets 2 months ago before the event.. They said they will email me my mobile tickets but until the day of the event I still haven’t got my ticket.. I try calling them and they never answered or respond to my email!!!! WARNING. Don't purchase tickets from them.. I’m going sue them…

The site showed the price of tickets with no info on surcharge and fees in terms of actuals and that's it. As soon as you book tickets they vanish in thin air. Won't pick call and not answer emails. Completely unprofessional and unethical.

I was looking for tickets to an event on ticketmaster.com. The website kept freezing and all of the sudden it charged my credit card almost 3 thousand dollars for something I never clicked on. I immediately called and emailed and they told me too bad can't help. I would like my money back but they are refusing. Horrible service. Total fraud. Avoid doing any business with Ticketmaster.

TICKETMASTER IS A RIP OFF!!! Call the venue first. Bought tickets and supposedly were the last two tickets. After getting to the concert, found there were plenty of seats left. We were charged 3 times the price, seats were a row off from the map they showed (putting us to where our backs were to the stage) and then the Ticketmaster app kept closing on the day of the show. Was a pain in the butt to access our tickets. Talked to the people next to us just to find the similar situation. They paid four times the price for their tickets. We came to the conclusion that Ticketmaster makes you think that you purchased the last tickets so as to charge you a higher price. Making you believe that you were lucky to get them. Don't know how they get away with this but they obviously do. AVOID THEM IF POSSIBLE!!!

On 2/18/20 I purchased tickets to Impractical Jokers in Norfolk to be held in August. They charged my credit card 464.16. Concert was rescheduled repeatedly and then on 10/07/21 it was canceled. But they won't refund the money. I can get credit for future tickets (yeah right). But, I haven't bought other tickets in more than 10 years. So basically they are stealing my money. They kept my money, interest free, for 19 months and now they won't refund it.

I bought tickets for Kiss in March. Concert was Sept 1. They rescheduled for Oct 15. I could not make it 2weeks before concert. I put all 5 up for sale on Ticketmaster. Supposedly they didn't sell. 730 when concert started tickets went off my account. So people buy, come in late, ticketmaster resold them before kiss came on I lost all my money. It's not my fault they rescedule. I should have got a refund. I think they're ** and I will never go to a concert because ticket master stole my tickets and money.

I purchased 4 White Sox tickets for a game in June. The game was rained out and I was told to expect a refund. It's now October and despite numerous emails to Ticketmaster requesting refund status, there has been no reply and I am out almost $400.

I went online with Ticketmaster to buy tickets to go see The Black Crows in Nashville, filled out info, paid for them with my credit card and then...It said they are mobile tickets only ... and instructed me to download Google Pay on my "Smart phone" then Google Pay wanted a fingerprint or Facial Recondition...What??? NO??? All this for two tickets...No way!!!

Two days prior to our reservation (For Las Vegas Zip Line) my wife contracted COVID. We immediately called the Zip line people to either reschedule or get a credit. They stated they have nothing to do with it because we bought the tickets on Ticketmaster. So we contacted Ticketmaster, asking if we can reschedule the two tickets for when my wife is safely out of the COVID watch. Their response...NO. I emailed two additional times and they refused to respond. In today's tough economy and a dangerous VIRUS, we should have just gone on the ride and got everyone sick because Ticketmaster only cares about MONEY.

Bought ticket for show on 3 Sept for my son's birthday who works overseas and was home at time of show! They postponed event and my son's birthday is over and he is back overseas! Couldn’t get refund and they make it impossible to talk to anyone!!!! They don’t dictate to me what I have to do!!!!

My first experience was last year when getting tickets for the MOTS Tour BTS was going to be having and I managed to get floor seats an hour into sales luckily. For obvious reasons the tour was canceled altogether this year however, they decided to do 4 shows in LA for the Permissions to Dance Stage Concerts. This past week has been a nightmare fueled by Ticketmaster and their lack of care for actual fans wanting these tickets especially after keep hold of tickets from MOTS for over a year.

Only received a presale for being a buyer of the MOTS7 concert and then was told that I was no longer verified and was not given any more codes for the rest of the presales. Only had a minuscule limited amount of seats available for MOTS7 buyers, but had plenty for people who they deemed “verified”.

I was trying to make my own Ticketmaster account but didn't make it very far. When it got to the mobile phone number verification code I never received one even after almost an hour of waiting then refreshing and requesting a new code. There was also an option to receive a call if the text didn't send. It didn't work either. Gotta say really disappointing and infuriating.

It's truly disheartening that on ticket sale days, that it's like playing the hunger games. People are being kicked out of the site while in the ordering process. Many times, people have had to refresh and be put back on the end of the queue that takes 2-3 hours of a wait. As this is literally your only job and have a monopoly on ticket sales, please make it easier for people to buy tickets. We're already willing to pay too much money for ** seats.

Ticketmaster is an all-around site for event ticketing and exploring venues, seating charts and locations. I have used Ticketmaster for several years and usually get the best price for the event, whether you are looking for sports or theater and anything in between. You are not limited to local events only.

I bought tickets for the October 23 Mercy me concert. The concert has been rescheduled since 2019 so I requested a refund. Ticketmaster won’t refund my money and I don’t have tickets. I prefer tickets rather than the refund. There is no way to call or email Ticketmaster so I am just out my money. I have emailed them for months now!!!! I am so angry.

I'm writing my complaint regarding Ticketmaster's unprofessional customer service. I only get automated response from them instead of actual assistance. I'm being charged twice for the same event because I was informed that my order was not processed due to system error when actually it did get processed twice.

I had purchased 4 tickets to Is for a country concert at Jones beach Which they canceled due to one or several band members coming down with covid. Not only did I purchase the tickets I also purchased insurance. The concert was due to perform on September 24th 4th thus far I have not received any updates on my refund nor have I been refunded any money.

Was waiting to buy tickets for Tool concert and while waiting for my time to buy tickets I get thrown out of the queue. This made it so I got worse tickets and got a bad customer experience. Fix your platform!

Ticketmaster lost two very expensive tickets of mine this August 2021, and I cannot get a hold of anyone to talk to about a refund. I have sent numerous emails and tried calling to no avail. I'm very disappointed in this company. I understand that the pandemic has all hit us hard in many ways, but this is ridiculous.

Overcharged by Ticketmaster. I paid Ticketmaster $1440.30 for an Eric Clapton concert seat at Amalie Arena in Tampa Florida. The people next to me paid $378 for their seats. The woman to my left showed me her ticket master receipt for $378. I was way overcharged and I want a credit or compensation for this immensely overcharged ticket. Impossible to speak to an agent in customer service.

Let's just forget about the tons of extra fees that Ticketmaster charges and talk about the fact they have no customer service. Once they have your money you better hope your concert goes as planned or you are just out of luck. My experience is a concert was canceled and rescheduled down the road. I couldn't make the rescheduled event so I went to get a refund and went through the steps then got an email saying it was too late to cancel but I can sell the tickets. So I tried that and my tickets cannot be sold for some untold reason. The untold reason is there is no customer service, no phone number, no way to talk to a human. This way they just screw you and go on. So do yourself a favor and watch Concerts on TV drinking cheap beers at home. Ticketmaster is a rip off factory.

I purchased a parking add on for a family event in Nashville. On the ticket purchase it said Pinnacle Parking and gave the address to Bridgestone Arena. When I showed up 40 minutes early, the security guard told me to view the ticket details because Bridgestone parking is not called Pinnacle parking. I sat in traffic 30 minutes driving my 3year old through the drunk Broadway with a bunch of ** mommas bouncing their butts on party buses. The parking was a mile away so I gave up and parked in the parking garage across the street from Bridgestone Arena at $10 less than what I paid. We got in the doors and were in our seats 5 minutes late.

Folks, please don't do business with these con artists as that is what they are! They do not honor their word even if it is written in email. They will never refund you anything they owe you. You cant even speak with them over the phone. They will email you (maybe) a week or so later to give you the same spiel. They asked me to buy a second set of tickets for the same event because I wanted to change the date. They stated they would refund me the original as long as I send them the order # of the replacement I made. Yeah right! Now I have $1,000 of Mickey Mouse tickets. Terrible company!!

My first time wanting to see Jeff Dunham. I purchased my tickets 4 months in advance to see them get canceled due to Covid. The show was rescheduled several times them (Ticketmaster) stating that the tickets were still good. That is a total lie! My account now has no tickets in them and we have tried several times to know avail to reach them either by fan email or phone. They have made it impossible to get your money back or get the original tickets for the show. So now we're out $250.00. We will never ever go online for tickets ever again. The rating system is also terrible. They should get minus stars.

They have hidden service fees that you can avoid by buying tickets for events directly from official websites of the events. The response process to questions is too slow. I bought ticket to the circus and it was canceled two times and the refund I got was delayed by one week. They promise to refund within 30 days but it was 40 days.

We have to take this company down, they absolutely are the worst!! You can’t get a hold of anyone if you have an issue. They are absolutely the WORST!!! Stay away from these type companies. I had an issue with my tickets and ended up losing them because I couldn’t get anyone to get back with me before the event started. If you call, there is no way to get a representative and if you email, they won’t respond. They SUCK!!!!

My daughter purchased tickets to a concert and paid 175.00 for the tickets. Nothing was mentioned about needing to have the jab when she bought the tickets. At the last day, they suddenly decided everyone needed to the jab to get into the concert. She tried getting her money back and nope wasn't giving it back. Never again will we buy tickets there.

** UI and ticket booking experience. DO NOT USE. The Website says my gift card is not transferrable. Also while booking they do not ask you the receiver's address and name. We usually buy gift card for others right? The CEO should look into the UI of the website, awful. Before buying the ticket, they don't say which tickets are transferable and which ones are not. The gift card is non-refundable. Total SCAM website.

This is by far the best place to get tickets to any event that you may want to attend. They have alerts so you don’t miss out on any shows or deals that interest you. They help you find the seats that are best for you and your price range which is always a great feature.

Hard to contact them. Very unfriendly agents. They have hung up on me twice. I booked 7 reservations for the Rockettes in NY. Only 5 show up on the reservation. You can’t talk to anyone. I have emailed twice. Still no response. I will avoid them in the future due to such terrible customer service.

I pd $1200 for 2 tickets. $400 of that was for bogus fees. I wasnt able to go to concert. Sold the tickets on Ticketmaster for half the price of what I paid and never got the money. I have been trying to get a hold of someone for Ticketmaster for 3 weeks. No email returns and when you call you're on hold. Don't waste your money buying from these scammers.

I sold my tickets on Ticketmaster and they never gave me my money. I called over a dozen times, sent numerous emails and spent hours on hold. No one could ever help me. They tried to pass it off and say a supervisor would call me back within 24 hours but no one ever did. They would not transfer me to a supervisor. This company is a total joke and scam and you should NOT EVER use them or their co-company, Live Nation. I will be getting my legal advisor involved and I will write reviews everywhere warning people NOT to use them.

We purchased tickets to the .38 Special Concert to be at IP Casino in Biloxi, MS in October, 2021. The concert was postponed. We requested and were approved a refund....that was on JUNE 13, 2021. We can't get an answer from anyone when we'll see our money. Ticketmaster is useless. They say when the concert organizer releases the money refunds will be issued but they have no idea when that will be. They refuse to give any information about the organizer, preventing me from contacting them. I've even contacted IP Casino. They reached out to Ticketmaster and got the same crappy line. TICKETMASTER INDEEDS SUCKS!!!!