StubHub Reviews

Seriously, how do you justify this! This is utterly ridiculous!

I purchased tickets that stated row 1 seats 37 and 38. I attempted to purchase additional tickets after inviting friends. Then, come to find out. The tickets were standing room only. I brought this to Stubhub's attention and they refused to make it right. They said that the information was only filler and I should have been aware they were standing room tickets. Even though the description did not state that. I was recommended to resell them and when I tried to put the row and seat numbers, it does not allow that. Explaining that to stubhub to make my point they would not accept any accountability. I don't normally, ever write reviews. If I don't like something, I don't use it. But the fact that they don't accept any responsibility for their actions or inaccurate descriptions is a poor business practice and stubhub should be held accountable. Reading all of these accounts. I assume they have never been held accountable. I will never use their service again.

Someone made a purchase on my account by somehow successfully logging in. I was notified of the purchase by my credit card company and immediately called them as well as StubHub. Stubhub acted swiftly by canceling the order. That being said, they also permanently canceled my account instead of just having me change my password. My issue with this is that I had previously purchased tickets with them for Luke Combs and am now currently unable to access those tickets. Their trust and safety team has been extremely unresponsive and I’ve found it very difficult to speak to any of their managers.

Purchased Boston Celtic Tickets. With fees the total was $915. Following the purchase the link to my tickets stopped working. I am no longer able to access the tickets. Customer Service is entirely unhelpful. They keep telling me that they need another 24-48 hours. Wait for an email that never shows up. Terrible customer service. Never will use again. AVOID PURCHASING FROM STUBHUB AT ALL COST!

StubHub has been a horrible experience. We already had our trip planned and StubHub did not do as promised. Nobody did what they said they would or even followed up on anything. Didn't provide 2 tickets as promised...didn't get the 2nd ticket....didn't replace tickets... Customer representative hung up without doing what he said. Refunded instead of replacing with same or better. We actually bought 2 other tickets and went to the game... StubHub sent a refund as we were walking out after the game. 1st time user... NEVER EVER USING Stubhub AGAIN AND I'LL TELL EVERYONE ABOUT MY EXPERIENCE WITH YOUR COMPANY!!! Thanks for nothing but 5 days of frustration.

Long story short, StubHub could not have gotten our tickets more wrong, and the ticket information in the confirmation email was correct----it was not until we got to the venue that we realized the seats were almost as wrong as they could be (not the main floor, as in the confirmation email, but literally in the last row of the hall). I'm still kind of stunned that StubHub could be so diametrically wrong. Never again will we use this service.

I purchased 3 Taylor Swift-Paris tickets on StubHub, for which I paid in full and then received a written confirmation. The Seller immediately cancelled the sale and contacted me directly, using my personal information leaked by StubHub, to try to get me to pay him directly for the tickets outside of the StubHub platform. Outrageous.

I purchased tickets to a Milwaukee Bucks game online and was very excited about the location of the seats for me and my son. I completed the transaction online, received confirmation of the purchase, and received the tickets from the seller in an email a short time later. As I was traveling to the event with my son (Illinois to Wisconsin - 2 hours), I received an email from Stubhub saying "unfortunately the tickets from the seller are no longer available". They offered me "alternative tickets" that were inferior in quality along with a $2 voucher.

I wish I came here first. StubHub could not deliver the parking passes I paid for. After working with them for weeks on the problem they promised a 100% refund. No refund came and when I asked when it would be sent they sent me a voucher for $16.33 and said that's all they could do as the event had passed. Fortunately I'm only out $65.00 but I will never use them again as their guarantee and their words are no good.

We booked tickets for the NCAA Men's basketball tournament ahead of time. We received the confirmation then never received the actual tickets which they said they will be released via the seller on the day of the event. Event day came and nothing. I contacted customer service and they said that the seller missed the window to submit/send the tickets, a CSR even tried to call the seller and nothing.

Have used Stubhub for years and, in the past, the customer service was good. If the seller didn't come through, StubHub would find a replacement ticket and then charge the seller for any difference. Recently purchased tickets and then, a few weeks later, was told "the seller cannot fulfill the order." Spent lots of time on the phone with call centers in India or who knows where. Each person would say, "We'll send you a link to get replacement tickets." And then no link would come.

I purchased tickets through StubHub and received a message a few days later stating that they were canceled. I got online and did a live chat with a Stubhub agent and he confirmed that my purchase was in fact canceled and I could go ahead and purchase new tickets if still interested. Well, I decided to go straight through the venue this time and received my tickets right away. Then a couple days later after my purchase through the venue, I received tickets from Stub Hub... when I called StubHub they said they would investigate, the rep was rude and kept yawning as if uninterested in my concern.

They put a picture up of the March 22nd game when. I clicked on it. After I paid turns out the tickets switched to the March 23rd game which I didn't want. So now I had to try to sell these non refundable tickets for half what I paid. Now they don't recognize the bank I use for a direct deposit 8 days after the event. So they made me apply for a prepaid debit card they supposedly will send me. It's a scam I'll never see my money. Never ever again will I ever click on anything that says Stub Hub. They should be ashamed.

Purchased 3 minor league baseball tickets. Stubhub takes you thru several screens before checkout (to confuse you?) and by the times you get to the final screen you are already locked into payment with a NO REFUND status. I have since learned that the general admission tickets that I purchased are $35. My final bill was: tickets 749.25, tax 34.35, and FEES 268.19 for 3 minor league baseball tickets! This company should have an algorithm for original ticket price versus fee requested to prevent SCALPING. If the above transaction was done on the street the perp would be arrested fined and jailed. SHAME ON THIS FRAUDULENT CROOKED COMPANY FOR ALLOWING A TRANSACTION LIKE THIS!!!! NEVER DO BUSINESS WITH THEM!

So I order tickets to a baseball game from Stubhub. I receive multiple emails from StubHub saying my tickets have been sent and I need to click to receive them "from a third party" in email. I search all my email boxes including spam - nothing. I call StubHub and they tell me the third party is Ticketmaster, so go into my account there. I do. Nothing. Call Ticketmaster - they search by the event, and nothing. Call StubHub back and this time they have me create an account on the LSU ticket site using my same email and the tickets will be there. I do that. Nothing.

NEVER BOOK TICKETS FROM STUBHUB. We bought tickets in December for the men's PAC 12 basketball tournament. Stubhub messed up with the original tickets and promised to get us replacement tickets. They had 45 days until the tournament started. We called them 7 times with a total of 12 hours on the phone and they promised to get us replacement tickets. Today, while at the airport to fly across the country for the tournament, they told us they would NOT honor their promise. So we had to pay an extra $600 for tickets. This is the worst experience we have EVER had. So please learn from my mistake and NEVER BOOK TICKETS ON STUBHUB.

I purchased 5 tickets to Lynryd Skynryd & ZZ Top combo on March 6th, they sent me a receipt and it said what row we was in, our seat numbers, so I assumed everything was good. The purchase amount was 383.78 because they add some kind of fees to the actual price that you think that you are paying, usually 20-25 extra per ticket.

I bought tickets to see Young Miko in Monterey Mexico two months ago from StubHub and somehow they lost my ticket. I flew here from the US for one night. And I cannot go see the show. Are you kidding me StubHub? I highly recommend nobody ever use StubHub ever again.

I was sent incorrect tickets. Stubhub's customer service went the extra mile to resolve this issue. Sent numerous emails apologizing for the mistake, even gave me a substantial discount to use on my next purchase with a years expiration date. I would give 5 stars were it not for the original oops.

Bought tickets for a event through StubHub. Never received the tickets. Call the customer service and they said they will work on it. Called 4 times and still no tickets. Missed the event completely. No tickets. Don’t waste your time with this company. They are scam artists. I had to call my CC company to file a dispute to get my money back. Don’t waste your time. Use somebody else.

We purchased tickets in September to Stevie Nicks/Billy Joel in Dallas last night. The tickets cost $4000 and were in row 18, front of stage. Yesterday afternoon, 3 hours prior to the concert, they still had not been delivered to us. We spent 3 hours on the phone with StubHub reps, who promised us the “moon” and delivered nothing. They told us we would get comparable or better tickets and to go ahead and go to the venue, which was 2 hours away from our home.

I authorized 2 concert tickets at $170 and was charged $240 without disclosure of the charges. Was then told no cancellation and no refunds. No way to contact company. Do not use StubHub as they will charge you over what your purchase price is without disclosure or recourse. Awful company and do not use them.

StubHub has the worst user experience and interface of any selling platform I have dealt with - a sharp decline from when I used them 6-8 years ago and it was fine. As of 2024 I am swearing off of them forever. Not worth the hassle. I "sold" tickets and was told to log in for the shipping label but there was none. Over an hour later (mind you my profit on these 2 tickets was $14 total, $7 per ticket, wasn't trying to be greedy), I got an address but no shipping label and was basically told to FedEx the tickets (presumably for $20 or something). This is a joke of a website as of 2024, they clearly don't know what they are doing.

1. I have spend 2 hours trying to figure out how to download my tickets from the Stubhub app to my Apple Wallet. They provide no instructions and no customer service. I still haven't done it and am going to a game tomorrow night with the anticipation of an argument. 2. For the privilege of NO CUSTOMER SERVICE I am paying $26 per ticket fee on a $67 ticket. This should be ILLEGAL.

We purchased U2 tickets at the Sphere, Vegas, booked air fare, hotel etc. The tickets were never transferred to us, StubHub kept assuring us to keep waiting. The day of the concert StubHub told us to get a refund since there were no longer any tickets available. We were very upset about it! I will Never buy tickets from this website again, surprised they are still in business.

Funny how Stub Hub showed my ticket prices $52.50 ea. Total $150 with fees, very acceptable in today's world. Lo and behold when I finally hit confirm after three pages of submitting to $150 final cost for those two tickets $201 and change. They hid an additional $48 until I couldn't refuse sale. Stub hub scam, they should not be allowed to do business. I'll never use again or ever recommend stub hub to anyone, thieves of the lowest kind.

So I sold my tickets on there, but same day they sold on another site. Now I am being charged the full amount I sold the tickets for. So basically they are getting money for free. They are keeping the whole amount of money instead of just the percentage they would of got from the tickets. To me that is wrong and should be criminal. If they were only going to receive a certain amount for the sale if the sale fell through that is what they should get, not the full amount.

I purchased tickets to a comedy show through StubHub. When I arrived I was not admitted entry. They said they were fake tickets. The box office showed me where they even had another person's name on them. I didn't notice this because I only pulled up tickets on arrival. They also said several other customers had the same issue when they purchased tickets through StubHub. For almost a year I have been trying to get a refund fighting with them and PayPal. It has been a nightmare. It's almost $200 so I can't just drop the case. This has been so incredibly stressful and time-consuming. NEVER EVER EVER give this company $1 of your money. Never have I had such a runaround and lack of professionalism.

PSA: Don’t purchase tickets from StubHub! Purchased tickets and was told they were transferred to my email. They were never transferred or received. I reached out prior to the show when I didn’t get the tickets and was on the phone for an hour with someone trying to get the tickets and they requested a retransfer which never happened. I had to buy new tickets to go to the show. I reached out through their chat function and was told because I didn’t wait an hour and reach back out to trouble shoot AGAIN, there is nothing they can do.

I was a loyal customer for 12 years, but will never order from Stubhub again. I searched for tickets using the "Include Estimated Fees" button. I selected 4 tickets at $34 each. I made the purchase expecting a $136 invoice, yet you sent me an invoice with $53.18 in additional fees for a total of $188.10 ?!?!? I called customer service who refused to refund me the $53 and also refused to cancel the entire order. I then spoke to their supervisor, reminded them of my 12 years as a loyal customer, yet she also refused to refund me the $53 and also refused to cancel the entire order. I am incredibly disappointed.

On November 25, 2023, I bought 2 tickets to Charlie Berens in Nashville on March 22, 2024. I'm now not able to attend and asked about cancelling the tickets. I was told I couldn't but that I could resell them. Someone wants to buy the tickets but I haven't received them yet. My account says I won't receive them until the day of the show. How is that even right! How can I get the tickets to the person who bought them if I won't get them until just before the show?! I feel like I should advise the buyer to try to get the tickets elsewhere to ensure he gets them in time. Expensive learned by me; I will never go through Stubhub to buy tickets again.

Tickets get "lost". The buyer sold me tickets, I was sent to Ticketmaster to get them, redirected to Seat Geek, and the tickets still missing. I called Customer Service, was told the seller sent tickets to MLB Baseball, asked to download app. I did that, tickets still not there. Stub Hub chat doesn't answer, email form is broken and won't send to customer service, and phone support hung up on me after 1:15 hold. Meanwhile, there is no "accept tickets" ANYWHERE on ANY of the 25 emails that I received that say "accept tickets". This place is an absolute MESS and I would run from this platform. The experience has been awful!

Tickets were advertised with seat numbers. Upon receipt of tickets 20 min later for an event more than 3 weeks out, standing room only was more clearly identified in the ticket offering, something one of my guests, due to ADA challenges, is unable to accommodate. In talking with Stubhub Customer Svc within 20 min of purchase and with a stated claim on their site to "go out of our way to find replacement tickets if there's an issue with your order." They failed to perform to this level even with near instantaneous notification of the issue and weeks in advance of the event to perform to the committed level. They also failed to follow up as promised within 48 hours.

I purchased tickets to Brahms x Radiohead in St. Louis. I purchased premium tickets. The day before the concert, I was told that these tickets were not available and given the option to purchase WORSE seats at the SAME price. I opted for a refund, but it was a disappointment not to be able to go to a concert I had been anticipating for MONTHS. This seems like it should be illegal.

I have purchased tickets to an event for two different times. Although I received two emails showing my confirmation of my purchases that email will not allow me to sign in to the account. They claim that email is not on the account. I have called twice to get this corrected and find out how I can sign in and twice I have been told that this was being escalated to their "Leadership Team". It has been 3 weeks and two different calls to customer service and nothing so far. Today I called back and was told the same thing on the escalation and this person stated that he did not see any previous request for escalation! I have no confidence in this company and will never buy from them again.

If I could give this company a 0 I would. The customer service was awful and not helpful at all! Rachel went around in circles trying to explain what was going on and did not make sense in what was being said. I bought tickets with specific seat numbers and then when go the confirmation email the seat numbers disappeared and my seats are now on the website to be resold. All Rachel could say was that Stubhub does not provide seat numbers when purchasing, when that is incorrect because I picked specific seats, and three weeks ago I bout tickets with the same seat numbers and they were on my tickets. All Rachel could do was tell me I was wrong, and to sell my tickets when I do not have the tickets released to me and that they do not have to be released until that day and then hopefully get it to the next person, and how can I sell it when there is no seat numbers shown.

On May 15, 2023, I purchased tickets from StubHub for $158.51 via PayPal for "Celebrating David Bowie - Live in Concert (feat. Peter Murphy & more)", which was scheduled for Monday Oct 16, 2023. The show was cancelled and StubHub denied my refund. I filed a complaint with PayPal, which was denied on 11/4/23 BECAUSE StubHub told them that it wasn't cancelled, even though I have an email from them confirming it. StubHub then stated in chat, on the phone, and email that I would receive a FULL REFUND within 3-4 weeks. But they NEVER have refunded me and EVERY TIME I call they tell me that they'll refund me in 3-4 weeks. I'll NEVER use PAYPAL and NEVER purchase tickets using Stubhub!

Was stupid and clicked on sponsored website of StubHub. Believing I was on a promotor website, (they copy the imagery of the promotor) I believed them when they indicated that tickets were only available on resale and about 2 and a half times the original price. Immediately after purchasing tickets, Stubhub indicated that they may not have tickets available until the day of the show. Within 5 minutes I realized my stupidity and called Stubhub to cancel order. The agent in Pakistan (or wherever) of course could barely speak English and of course refuse to cancel order.

I bought tickets to a Kenny Wayne Shepherd concert in Florida months ago in anticipation of traveling there this month. The price was exorbitant, including hefty fees; nonetheless I agreed to buy them as a present for my wife and her friend in Florida. My wife subsequently had an emergency medical event, which has prevented us from traveling to the event. I went online with StubHub to try to sell the tickets and recoup at least some portion of the ticket cost and fees. When the tix did not sell, I went back online to lower the price even more. Little did I know that 4 hours prior to the event, Stubhub deactivates the sales offer. I contacted customer service and they were no help at all, but they were "sorry" I was disappointed in their services. Well... Never again, and if anyone reading this is tempted to buy tickets thru StubHub, buyer beware... These folks are con artists -- there is no Fan Protection, as they advertise!

Purchased tickets for the return of my son’s favorite players to the Garden which were guaranteed to arrive by day of game. As time passed the game became a very hot ticket so I became concerned and called for an update and was assured this is normal and not to worry the tickets would be transferred. Needless to say, the tickets were never transferred, multiple calls made to customer service, again assured they would find me comparable seats. An hour before we had to get a train they send an email, "Sorry, you’re out of luck but here’s your money back!" Guarantee the seller found a better deal, of course my son was devastated. Never again.

My daughter bought 4 tickets months ago to Luke Combs. Tried to access her account and was locked out. Called Stubhub and they told her they had suspended her account and didn't issue her tickets. They couldn't explain why. So she said, "Then refund my money and I'll buy tickets elsewhere". They told her to deal with the bank and of course since it's been over 90 days, they won't help either. So this is clearly theft. This company are a bunch of thieves. Lawsuit coming.

I purchased tickets for an event, then changed plans. I placed the tickets on StubHub for sale. They didn’t sell up to 3 days before the event so I donated the tickets. Then StubHub sold them. I canceled the sale immediately, but the buyers were not informed and went to the event. StubHub kept the money the purchaser paid and then fined me the cost of the ticket sale! I spoke with their customer service, but no deal. Then they just charged my account without my consent! Crooks!

I was not made aware of StubHub’s service charge until after my credit card was processed. I requested a chat with a live customer service rep. I was chatting with representative Mary-Jay. I told her I had received an email with the original price of the tickets plus $10 services charges for the two tickets I purchased. A while later I received the second email showing the $50 per ticket service charge added on; another $100. When I stated I thought their business practices were slippery by not being transparent about their service fees and I was going to call Department of Consumer Affairs and mentioned this to them, this was her comment…

Absolutely disappointed with StubHub! I purchased parking tickets for Disney on Ice for All-State arena. The website was misleading since the event was free parking. I called customer service but now they won’t give the money back.

I purchased concert tickets and never was able to upload the tickets due to StubHub error which was recognized. Spoke with stub hub customer service and they acknowledged issue. In the meantime, I canceled my plans for the event and tried to relist the tickets for resell. StubHub told me they could relist for me, but I did not have the uploaded tickets in hand. They informed me it was not issue and stub hub could relist and sell without me having uploaded tickets in hand to transfer for new buyer. This was false and misinformation. I never received the tickets and was not able to sell, because they were not transferable from me to the new buyer.

I was looking for tickets to MJ One on a few different sites, I was buying 8 tickets. I pushed the button to order and immediately noticed it was the wrong date. I then immediately called Stub Hub to cancel. The order was $1300. I was told, "Too bad." I said, "I’ll call the bank." They said, "The bank won’t help you." The bank said they will help me once it’s not pending and posted. I called back Stub Hub and said, "Since it’s pending, please cancel." They put me on hold for 36 minutes. I explained I have cancer and my friends are flying here to see the show with me. After their ‘meeting’ the answer was still no! I cried all morning. I hope the bank helps me. Don’t ever use Stub Hub!

I sold tickets on StubHub and then AFTER selling them, was told in bolded print that they do not pay the seller until 5-8 days AFTER the event takes place. I sold Taylor Swift tickets directly from the original vendor (Ticketmaster) via electronic transfer one year before the concert and now I have transferred the tickets to the buyer and permanently out of my possession and have to wait one year to be paid by StubHub. If the buyer wanted, it would be easy for the buyer to verify the legitimacy of the tickets. Now, StubHub owes me $4500 that I have no idea whether I will receive or not (I.e if the concert is cancelled or postponed there’s no guarantee I will ever be paid). This company has terrible customer service and bordering criminal policies.

I bought tickets from StubHub and the concert was moved to a different date. I was told the date by StubHub that was reassigned for my ticket and lo and behold when the tickets came, it was for a DIFFERENT date than what they told me. They said the organizer made the switch and there was nothing they could do. SO I decided to sell my tickets and StubHub said they would waive the service fees because of the change of date. WELL, when my tickets sold, they did NOT waive the fees and they said it was because "I did the selling wrong" and didn't follow their instructions (which by the way, were NOT included in the email). Customer service reps were RUDE and refused to even allow me to speak to a supervisor. They said everyone would tell me the same thing and I should be grateful I get any money back from my ticket sales whatsoever. DO NOT USE STUBHUB. Their customer service is abysmal.

I purchased a parking pass to a Georgis Bulldogs gymnastics competition thru Stubhub. The transaction went through and was told via email that the seller would send the ticket on the day of the event. I reached out to StubHub multiple times via the customer service chat but never received the email from the seller. When I requested a refund Stubhub told me no. Boooooo!!! I'll never use them again. $48 gone down the drain with no parking pass. Don't trust their advertisement that this is a safe way to get tickets! If you don't get them you won't get your money back!

Look, I've used Stubhub before and never had a problem with them. I've had a pretty good experience with them, and they always delivered. Until they didn't. I ordered tickets for a local Broadway show for my wife's birthday. She was so excited. The event had been sold out, so the natural option was to try Stubhub. I found tickets. They were expensive but worth it. I should have known something was amiss when on the Stubhub site I was informed that the tickets were in the section I was hoping for but the actual tickets with their position would be provided on the day of the event.

I bought NFL tickets in Nov, called 3xs and chatted more that about not getting the mobile tickets with GL code, was assured I didn't need GL code, that tickets I seen were good-- I should have trusted my gut because day of event 4 hours from home, could not get in venue, had to by from ticket master. THANK GOD tickets were available. Called to get my refund and customer service guy was a joke and not helpful, blame me, and then told me to email him the tickets I had and when I did said he could not get them-- He then hung up on me! SCAM, SCAM, SCAM.

Don't buy from STUBHUB. THEY DON'T GUARANTEE THEIR TICKETS LIKE THEY ADVERTISE EVEN AFTER THEY AGREE TO. IF THE BAND CANCELS THEY WILL NOT REFUND. They will give you the impression that they will look into it in hopes that you'll forget or just get frustrated and let it go. It's been almost three months of the runaround. $320 for 2 tickets to Rob Zombie on October 28th, 2023. They continue to play games.

STUBHUB IS A SCAM, DO NOT BUY FROM THEM!!! I purchased one ticket for myself to see Story of the Year at Starland Ballroom, and Starland said the ticket was invalid and could not be scanned. They said I wasn't even in their system when they looked up my name and email address. Starland said to download the AXS app to get the tickets that way, and there were no tickets available to me on the app despite the email from StubHub with the so called ticket.

I cancelled my sale on Stubhub for a concert that was over 5 months away at the time. They ended up charging me the face value of the tickets just as a stubhub fee. There is no hope in recovery, through all their buyer/seller fees you think they would have more leniency. I am deleting my stubhub after today and suggest everyone does the same. Better off selling tickets via Facebook marketplace and maximize your return value.

Put tickets up for sale. They were purchased and then cancelled 30 minutes later. Called to find out why.

Stubhub sold us tickets and I received CONFIRMATION of seats with seat numbers included. A week later I was emailed saying those tickets are actually not available and to select alternate tickets. My choice was STANDING ROOM ONLY for the same price as what I PAID for seats. They kept our money for a week and when the prices went up they sold the tix to someone else. Then came back to us wanting us to pay DOUBLE for SRO than what SRO cost a week prior.. Can NOT believe what they do is legal and that they haven’t been shut down and fined. I am actually writing this FROM the game where we paid $800 for SRO and can NOT SEE A THING so we are siting at a table just waiting to leave. This could not have been a bigger rip off. Just waiting for the day they get sued for their fake business. Maybe we’ll get our money back plus travel expenses in the settlement. Absolute joke.

I sold two concert tickets on Stubhub and then the concert was postponed for 4 months. I was told I won’t be paid until 8 days after the concert. I waited the 4 months and now the concert which was supposed to happen in 7 days has been postponed indefinitely. Stubhub refuses to pay for the tickets I’ve sold even though there is no date for when the concert may happen.

The CBS Challenge in Atlanta on Dec 16th was a highly anticipated event. In purchasing tickets two problems arose. I only wanted 5. Stub Hub said that was fine but I had to buy even number (6). The Stubhub service fee was $60 Per Tickets (all 6!). While that wasn't fun - paying that much, the worse part was the parking pass.

Had a situation where I had to call in because StubHub's site is the worst and it defaults to selling tickets in singles instead of grouping them, and doesn't give you any warning that you have done so. So of course my tickets sold as a single. Call and immediately get someone who isn't listening to me and talking over me. I have no problem with people in other countries but if they can't communicate effectively all I ask is that I can be transferred to someone who speaks my native language. They refuse to transfer and tell me that I must call back as many times as it takes to get someone. On my 10th call I was finally able to get someone who spoke well enough to help me with the issue. The total lack of empathy and care was astounding. I will never be doing business with StubHub again.

Bought two tickets to Stevie Nicks in Sacramento. Received confirmation the deal was done, but seller had until day of concert to transfer the tickets. Over a month later, got an email from Stubhub saying the seller could not transfer the tickets. Offered other seats in the nose bleed section. Checked Stubhub website that showed that tickets were still available in same section, but Stubhub wouldn't give them to me. Customer service not available. Put on hold for over an hour. Chat does not respond. Emails ignored. Did get refund using automated system for tickets but they would not refund the Stevie Nicks parking fee. Paypal would not help.

Absolutely disappointed with StubHub! I purchased tickets for Chris Botti's concert on December 2, 2023, scheduled for January 2, 2024, as a birthday gift for my fiancée who adores this Jazz artist. As the event approached, I grew concerned when I hadn't received the tickets. My attempts to contact StubHub revealed a shocking truth - they don't actually possess the tickets; instead, they allow sellers to list tickets under the StubHub name, leaving buyers vulnerable to scams.

StubHub is a scam. DO NOT buy tickets from them, ever. We were promised on the day of the event that we would receive replacement tickets if the seller backed out. After 8 recorded calls with them spanning 6 hours (in which we asked repeatedly for them to issue replacement tickets and were GUARANTEED we would get them), we were told to wait, and then sent a link to get replacement tickets 2 hours before the event and when we clicked it, it said NO TICKETS AVAILABLE even thought we saw tickets on StubHub. Who cares that they offer a refund? We were at the event with NO TICKETS. Terrible company, terrible customer service. TELL EVERYONE YOU KNOW TO NOT BUY TICKETS FROM STUBHUB.

I bought two tickets for Orlando City game. Now they are apologizing saying seats were not available then they offer other seats for the same price I paid, in inferior location which cost half of the Price I paid. Horrible, never again. Then I checked in other site there are more seats available in the area I bought in first place.

In October I purchased 2 tickets, row M orchestra, for an event on 12/29/23. The night before I received an email with the wrong seats in a worse location. I called and was promised that comparable seats or better would be sent the next morning. After several emails with no response and several calls with inaccurate information, I received an email with terrible seats such as obstructed views and far right 4 sections up. They refused to actually say that the seats I purchased were not available and kept saying they were contacting the seller. Their customer service is in Nicaragua. Seriously? Various customer service people blatantly lied about their process and procedures or else they were never trained. The seller sold my seats for more money at the last minute. StubHub was absolutely useless and unethical. I would give no stars if possible.

Purchased 2 decent Rose Bowl tickets but notified several days later that seller backed out. Stubhub offered comparable tickets that were comparable in price only-lousy nose bleed seats in the end zone. Rose Bowl seats that high are lousy since stadium is flat and when high up need binoculars to see the goal posts. Comparable seats were not affordable. Did refund my $$ but no game for us.

The service was canceled when they sold the tickets. I didn’t know. Now they won’t give the money back. I fear I have been robbed. I bought four tickets and it was expensive. I use the app to speak to them and they basically told me I have to wait until the concert is rescheduled. I don’t know that I will be able to go to that concert and why should I have to wait so long considering how much money I spent, and the fact that they knew the concert was canceled. They should refund my money immediately.

Bought tickets for a concert. 120% guaranteed a joke! Ordered tickets, everything confirmed. Kept looking for my tickets and was assured that I would get them. Drove to venue stressed out waiting on tickets and email. Paid to park and app said email was sent so started feeling a little better. Kept looking for email but never got. Kept looking while waiting in line to get in. Again never got email. Had to call StubHub and they said that the seller didn’t release the tickets!!! I spent money on gas to get there, parking and wife was all excited to see show only to get there without tickets. They did refund my money but I told them I want the 120% refund you advertised. Well small print says only If show is canceled not if the promise tickets but you don’t receive! What a terrible experience along with a lot of wasted money! I will NEVER BUY FROM STUBHUB AGAIN!!!

Do not use StubHub unless you have a lot of patience to deal with incompetent Live Chat people and time to waste. I tried using the split payment feature they offer to buy Nuggets game tickets and when I sent my friend the link to purchase their portion of the tickets, they put in their card information and it tell him "time is up" and then redirects him back to the home page. This happened multiple times.

I purchased (2) tickets through Stubhub in November 2023 for the Eagles concert taking place in Houston on Feb 16th, 2024. My PayPal account was charged immediately for the purchase. A week later, I listed these tickets with Stubhub. In early December, the original ticket holder, transferred the tickets to me. My tickets finally sold on or about Dec 20th. After waiting a week for the payment to reach my account, I inquired about it with Stubhub and was told that I wouldn't get paid until 5-8 days after the event occurred. This means that Stubhub is holding not only my money but also, the person that originally sold them through Stubhub to me and also, the person's money that bought the tickets from me. They told me that if for some reason (out of my control), the concert is cancelled, I won't get paid. Stubhub is holding all these funds and collecting interest on it. Also, what happens to these funds if the concert is cancelled? This is a total scam!

This company is by far the worst company I’ve ever dealt with. The site has many sellers. They sent me wrong location for concert. I refused to accept the tickets, they charged my bank anyway and refused a refund

This is by far the worst company ever. They took our money TWICE and we were not able to attend our concert because they could not access our tickets that were purchased months ago. It was a nightmare even getting refunded. Please stay away from these frauds. I am now on the phone with my credit card company trying to get the refund.

I have sold and transferred my parking tickets over two months ago and have not yet received my money for the sale. Numerous Emails and phone calls have not gotten me anywhere. I keep getting the run around. It is not clear why I haven't received my money, but the reason is irrelevant as they have been sold and transferred. StubHub should honor payment and whatever issue they are having should be resolved on their end without holding up my payment. I don't think I am getting paid at this point and plan on going to Better Business Bureau and Consumer Affairs.

I have never written a review but my experience with StubHub was so negative that I hope to prevent someone else from going through this. My Tickets for a 1:00 PM performance of the Nutcracker were still not available at 11:30 the day off. After hours of trying to track them down, I was told the ticket sellers had decided not to sell. So StubHub offered a Link to choose other tickets except the play was sold out. So my only option was a refund. Because I had invited my boss and her child to the performance as a Christmas gift, I went to another website and paid 3 times the price for tickets to attend a later performance. It was embarrassing and stressful because they were sitting with me while I was trying to navigate this sudden change of plans instead of taking them out for brunch. But no one at StubHub cared at all….so much so that I sat on hold waiting for a supervisor to help me resolve this but no one ever picked up.

This is my first, and will be my only experience, purchasing tickets via StubHub - DO NOT BUY FROM STUBHUB! Bought U2 tickets at the Sphere in Las Vegas 2 months in advance, I had what appeared valid tickets on my phone. At the door they scanned as invalid. 2 phone calls and 30+ minutes later, I was told that the owner never released the tickets. There were 3 other parties in the same situation at the ticket problems counter; two people with seats next to ours. What kind of model is this where StubHub is not monitoring or guaranteeing their product? There was a $307 fee to StubHub for these tickets. I will never use StubHub again.

I bought 2 tickets to a concert on September 4th for a December 8th concert. On October 4th, I received a message from StubHub - "The seller has informed us that unfortunately he no longer has the tickets that you purchased. So he is offering alternative tickets. Please let us know if you agree to keep the new tickets." I checked out the location for my original tickets and the new going price was 2.5 times what I paid but I could only get alternate tickets for the price as the original. Was offered a few options for alternate tickets but none of the locations were near as good as the original. Ended up getting alternate tickets (no other option after going back and forth with Stubhub) but my daughter and I had to stand up the entire time to see the concert. So much for Stubhub's FanProtect guarantee.

We bought tickets to Ryan Adams' show scheduled for September 19, 2023, in Burlington, VT. He canceled the show and his tour, which was documented on the Web. After repeated phone calls and emails to StubHub (actually to Viagogo, which bought StubHub), we have not received a refund for the canceled show as guaranteed by StubHub policy. It's been three months... I've had several emails from StubHub saying they are "monitoring the case" but no followup. Buyer beware!!!!

Back in July I bought 2 tickets to see U2 at the Sphere in Vegas on Dec 2nd for $800 each from StubHub. They were great seats and I was so excited. I got an email confirmation from them saying my purchase was confirmed and my StubHub dashboard said "Event Status Confirmed" in big green font. They "guaranteed" I would have the tickets by Dec 2. So we boarded our dog, booked our flights to Vegas and got a hotel which together cost well over $1,000. The tickets never arrived.

Sold tickets on October 24, 2023 -- was advised I needed to get a Payoneer account to receive funds. I was advised funds would be disbursed within 5 - 8 days of the event (October 25). It is now December 5 and I still have not received the sales proceeds. When I wrote customer support, I initially received no response, so I wrote again. They now advise the funds were sent November 30 but take up to 10 days to show up. They are abusing the process and profiting by delaying payments. So many other options -- don't use StubHub!

Please please save your time, money, and energy for a better company. I just got back from a concert out of the states. This band got back together to do one last concert. I had purchased tickets back in May. But was supposed to receive my tickets 2 days before! In November! They ended up getting stuck somewhere and not arriving on time. So they said they would give me a 40 dollar credit and new virtual tickets. Tickets not seats. I got to the concert and I thought the seats were a little further away than expected but thought maybe I just thought I was closer. So I get home to the tickets outside my door (after my trip), I check the seats and I was right. I paid sooo much more for the original seats and I got nosebleeds. I’m am really upset. They said no refunds. Please don’t buy from StubHub.

I am a three time customer, so I write this review not based on one experience. The first two times I used Stub Hub I ran into ticket issues that were resolved so late that I thought I was having a heart attack near the time leading up the concert. One of those two times it was only resolved a few hours before an out of town concert!

This Company are criminals. They did not divulge the full cost of the purchase aka service fees until I selected purchase. After seeing the ridiculous additional amount I attempted to cancel my purchase. They would not allow me to cancel, never transferred tickets. In my attempt to email the issue they blocked me! Fortunately I was able to dispute the purchase with my credit card company. I would recommend Never, Never using this company.

Seller Beware! I listed 2 tickets to a concert a week before the show. Two days before the show I saw no action and decided to delist the tickets and give them to a friend. The day of the show I get a text telling me my tickets sold! First time I heard of it. No mention of to whom or how I was to deliver mobile tickets even if I wanted to at that point. StubHub claims I never delisted them and asked for a screen shot to corroborate this. Had I known they wouldn't honor their own website which showed me they were indeed delisted, I might have done that. Their customer service is non-existent! I will never use them again! Plenty of other ticket resellers out there.

I purchased a parking pass for an event. The instructions said Stubhub could not release the pass, and I was to wait until the event start time to receive the pass. The event doors opened at 6:30, and no pass. I started a chat when doors opened, but the wait for a representative was an hour. By the time a representative responded I purchased another parking pass, and was in the venue which did not allow us to use our phones. I submitted a request for a refund for the original pass and Stubhub told me since the event passed I would not be able to get a refund. WTH! This is a full-on, 100% scam.

Site attracts with "lower prices". Then adds a $19.00 fee for every ticket bought, which just puts it up to the price you'd pay at Ticketmaster. Tickets actually come through Ticketmaster anyway (depending on whether a re-sell ticket or not). Have a convenient "pay for parking" in advance - but then adds a hefty fee onto THAT as well, except you don't know about that fee until after all your information is entered. Just buy from the venue or Ticketmaster directly. That's more honest. If StubHub would put their fees upfront and made it clear what it is actually going to cost before you spend time looking for a ticket, that would be more honest.

Listed football tickets for a game that week, wanted to exit the prices as the game came closer, the site did not let me edit, there was no support email or phone number to get help. Like a phantom company. The event expired and my tickets were lost. Very questionable.

I bought tickets weeks before event through the app. On event day, I didn't receive them, so I contacted support four times throughout the day and was repeatedly told that the tickets would soon be delivered. With less than two hours before the event, I was told original tickets weren't available and was offered alternative tickets. I accepted but those were also never sent. When I was already at the event venue, my request to speak to the manager was denied and I was forced to take a refund. Unacceptable service, lost my business.

I was attending a music festival this month in Huntington Beach. I decided I wanted to get vip tickets instead of the GA tickets I had purchased if I could sell my tickets at a reasonable price. (This trip was already a big splurge for me to do right before the holidays) I went with Stub Hub as I thought they were one of the most reputable and safe place to do so.

I ordered a ticket in June 2023 for an event in November 2023 in Dallas...never received the ticket or notification for the transfer or the third party to whom the transfer was coming from. Needless to say ticket never received and purchased my ticket last minute through Ticketmaster and got a better seat for less money, still made the event but with an irritating adventure with Stubhub.

After 5 contacts with StubHub over the past 10 months and their acknowledgement that my gift card was hacked and used by someone other than me, I felt compelled to let others know of the risks involved when using this company.. StubHub claimed the fraud department was working on rectifying the problem but never did. Each time I asked to talk to the fraud department they said I would hear from them via email within 48 hours to which never happened in any of the 5 communications with customer service.

I purchased tickets in July for a concert. I never received the tickets. After several calls to StubHub trying to get the tickets, no one ever called me back or even acknowledged that they were trying to help. After the date of the concert I requested my money be returned since I never received the tickets. I have emailed and called at least 50 times and all I keep being told is the payment is in process. It’s nothing but a scam. They got ripped off buying from a third party and passed that scam onto me. So much for “fan protection” and “we have you to your seat”. They are terrible.

Bought 4 tickets to NC State vs. UNC football game for next Saturday. Bruh, tell me why the service fee and taxes multiplied by four. Came out to $180, that’s a whole ticket on its own. They think I be making bread like that? 1 Star!

Purchased tickets over a month before event. Kept contacting StubHub through email because the tickets were not transferred and was told it may take until day of event. This makes no sense in case of issues and time to resolve. On the day of the event tickets were still not transferred so I called. Waited on hold for over two hours. Finally spoke to someone and they assured they would guarantee my tickets and resolve the matter and call me back. Four hours later and a couple hours before the event starts I’m on hold again for an hour and they dropped the call as soon as I start explaining the issue again. So I had to start all over again and waiting on the phone for another hour. This is horrible service, horrible means of communication and another screw you from big company. I don’t recommend StubHub

I purchased Travis Tritt tickets for 1 section and was sent tickets for the wrong section. I proved my case and got a refund because Stub Hub would not provide the same tickets in the section that I paid for. If I had not noticed the section on my ticket and compared it to my emailed receipt, I would have gotten there with tickets that were in the back of the venue versus in the front.

I purchased 3 tickets to a Dallas Cowboys game and was notified that third-party tickets would be transferred to me. Later that day, I received an email stating they were transferred, however, I never received in my in-box or spam. I've been calling Stubhub every day for a week and can't get anyone on the phone. The event is slowly approaching and I have friends coming in from out of town, but I can't get in contact with Stubhub.

Bought 4 tickets to see Hozier in Santa Barbara last July. Contacted StubHub several weeks before the concert to see if I could sell back. I was confused having both AXS and stubhub connected to tickets. Someone talked me through the process and said it was complete before I got off the phone. A few days before the concert I got an email saying I didn’t do it right. This was on a Thursday late at night while I was on the road. The concert was going to be Sat.

I bought tickets for a concert at the Filmore Oct 28th. I contacted StubHub 4 days prior about my tickets and concerns. Was told not an issue and to call if there was. Big surprise. Invalid tickets! Won’t refund my request for tickets and keep telling me it’s being processed since Oct 28th.

I purchased tickets for a Lakers game in August for 7 people. We purchased parking and fan gear for the game. The seller apparently didn’t have the tickets after all even though StubHub sent us a confirmation email and the app said confirmed. This is a lie. There were no tickets there! They should use the word pending and not confirmed. No one helped us get new tickets either!!! Our plans were ruined! Stub Hub is a scam and a lie. I wish I had gone with someone else.

Stubhub was happy to take my order, charge my card, but not talk to me AT ALL. They cancelled tickets that I ordered AND I STILL DO NOT HAVE A REASON WHY WEEKS LATER!! There is NO customer service to speak of at all. They expect you to EMAIL THEM!! Are you kidding me? This is 2023!!! Do they still use AOL too? There are STILL $3000 worth of pending charges from Stub Hub on my credit card!!! I WILL NEVER USE StubHub EVER AGAIN.

They charged my credit card $500., they called it a penalty for being unable to transfer tickets due to a third parties glitch. All of this took place within the first hour of the purchase, so the buyer was not inconvenienced. They confirmed it was not my fault, but charged me anyway. After 6 weeks, 20+ phone calls and countless emails, I gave up trying to get it back.

My husband bought me tickets to a concert for my birthday in September. The concert is today (Nov 9) but we won't be going. Stubhub cancelled our tickets. They were "nice enough" to offer tickets that costed 10x more than what was originally paid if WE covered the difference. Then when we said we couldn't afford it, they pretty much said, "Oh, well..." Stubhub did fully refund our money, but we wanted to go to the concert... not get our money back. They also threw in a $43 voucher for further Stubhub purchases. Useless, because we will NEVER use Stubhub again!

Horrible experience! We bought my daughter tickets for a concert 6 months prior to the concert. I got a reminder email a few days before the concert saying my event is coming up. This is my daughter’s favorite singer and she hasn’t stopped talking about the concert since we bought the tickets. So we drive two hours to the venue, pay for parking, buy food to sit on the sidewalk and eat so we can get in line 4 hours early because seating is first come first serve. I couldn’t find the tickets in the app but was assured by StubHub that my tickets would show up at least an hour before the event. About 2 hours before the event I got an email saying the seller failed to transfer the tickets to me. ARE YOU SERIOUS?!?! We were in line!!! We drove two hours!!

I order on Stubhub for years, never an issue but you always worry when will it be the first time. First time yesterday. First off to call to speak to someone or chat with someone, prepare to have nothing to do for about 2 hours. That is how long it took to get this issue resolved. Order tickets for concert, it was odd that I could not pick the seats but could only pick the row. First row we picked and paid for. Tickets came yesterday for concert tomorrow, 3 row seats not 1st row as we paid for. Finally got to customer service rep to be give the option to accept the tickets and get a voucher for 25% off next time. Or escalate to get better seats, with no promise we would get better. This process would be them sending me options to pick, and if I did not like any, oh call back...2 hours! No way.

The 1.2 rating out of 5 that they have is generous. I had posted a parking pass for sale. Nearly a full week before the event, StubHub deactivated it. (Of course, I did not know that until I happened to looked myself.) When I called, I had to send the pass to prove I had it, even though I have sold on the site before and they don't pay anyway until the person has the pass. I was told my issue would be "escalated." While they escalate, the time passes for me to sell my pass since the event is approaching. Yet, I just saw a parking pass sell 7 minutes ago.

When you sell a ticket, you are told "If there are any issues processing your payment(s), we will contact you by email." That is copy-pasted from the email they sent me when I sold my tickets. It's also a lie. StubHub is more than happy to quietly keep your money as long as they can, while you fight with their terrible customer service platforms and obfuscate what's happening with your payment, delaying it repeatedly. Truly a terrible company.

Paid $127.04 for parking passes in lot M/N for the Phila. Eagles, cowboys game on Sunday Nov. 5th. at 4:45 pm. Arrived at the stadium at 2:45 expecting to park only to find out that all the parking lots were full and blocked by Phila. police. This resulted in our being stuck in traffic for another hour + and having to park on the street 3 miles away. I bought the game tickets and parking for my wife who had just gone through stage four lymphoma. We are both in our 70's and had difficulty walking those 6 miles. Stubhub asks for a review but then says they will not respond to that review and I have yet to find an option to get a refund. I WILL NOT EVER RECOMMEND OR USE STUBHUB EVER AGAIN.

Purchased a ticket for Hulaween. Ticket was guaranteed to be delivered on the Tuesday morning before. It wasn't. I made several calls to customer service and they were useless. No refund, no new ticket, just lies. Now challenging payment through credit card company. Stubhub was absolutely awful in all aspects. They can not be trusted.

If I could give this ticket seller zero stars, I would. Buyer Beware! Purchased tickets for an Oct. Queen Concert via electronic tickets and while waiting in line, one of the tickets grayed out and disappeared. Called customer service and nobody could help. They won't even listen to your complaint. By the time I could search through endless emails to locate a link, we missed half the concert. Last time I will use StubHub.

I purchased a ticket for show and Stubhub pulled a complete bait and switch by sending me a ticket for a seat I did not buy (worse). It took forever to resolve with online chats, emails, screenshots, phone calls and was not resolved to my satisfaction. Terrible, terrible customer service and I will never use Stubhub again. I bought a ticket through Vivid Seats and they delivered what they said they would.

Bought a single ticket for Sammy Hagar. 7th row section 103 at the hard rock for 150.00. I was literally out the door when I get an email that seller canceled my ticket. Although StubHub rep was polite I was out a concert. Alternative seats were shit so took the refund. Sticking with the competition.

I bought tickets to Bruce Springsteen in Phili on 8/21/24 on StubHub 9/4/23. On 9/8/23 I received an email from the seller of the tickets saying he did not want to sell his tickets. I called StubHub and they guaranteed me in writing that they would honor the purchase with those tickets or tickets of equal value. On 10/21/23 I received an email from StubHub saying they canceled my transaction and gave me a refund. I don't want a refund...I want my tickets! If they had at least told me on 9/4/23 I would have had an opportunity to buy tickets elsewhere. The tickets have now gone up significantly in price. No one at StubHub will help me...I have even tried emailing the CEO of the company...nothing.

I purchased tickets on StubHub for an NFL game for my son and I to attend. I never got the tickets (Stubhub said they would be emailed to me). I tried to get help using their online help service, but the chatbot was unresponsive. Then I tried calling Stubhub customer service, but was told it would be a 45-minute wait when the event would begin in 15 minutes. So I bought tickets another way (my son and I were waiting outside the gate as I tried to contact them).

We bought concert tickets through Viagogo (owned by Stub Hub) four months before the concert date. We didn't get tickets until three days before the concert, and the tickets we got were not what we'd paid for. Instead of assigned seats, Stub Hub sent us standing room general admission. We called them right away and they promised to get us the tickets we purchased or better, per the "Stub Hub guarantee." They did not. So we called again and got the same promise. Still no tickets. The night before the concert, we called a third time and were told that our seated tickets had been sold to someone else. We could either accept standing room or get a refund.

I originally purchased 3 tickets in June 2023 for my daughter's birthday. On my confirm email, I was told I would be receiving the tickets by October 22, 2023. I received an email on October 23rd confirming that I received my tickets. I replied to the email saying that I had not received my tickets. I received another email saying I will have the tickets by October 25th. Well, by 9pm, I still had not received my tickets. I contacted StubHub online via their customer service chat last night (October 25th) and the rep told me that I would receive an email link in one hour with a link to my tickets. One hour and 15 mins later and still no email. The seller did not meet any of StubHub's deadlines to send me the tickets.

There are many examples in the ratings so I’ll be brief. Stubhub sends your tickets via Ticketmaster - they say they are 2 separate companies. When you buy tickets from StubHub and you need to sell them for any reason you hit "Sell my tickets" and the tickets are listed - silence for a few weeks. Then you get an email from Ticketmaster - "Here are your tickets" - again "Need to sell? Click here" - Ticketmaster works, they keep you updated, tickets sell, you verify your bank info and you get paid - meanwhile however, the “tickets” are still for sale thru StubHub. A few weeks later there is a charge to your debit card and an email from StubHub that you didn’t fulfill the sale and were charged the cost of the tickets. Later that day an email from StubHub - "You sold your tickets!"

Purchased 3 tickets to the Jason ** concert in Ridgefield, WA. Received the tickets in email, confirmed all 3 by clicking "accept tickets" as the email stated I needed to do. Two weeks later, make the 6 hour drive to the show, to then be denied entry because the tickets were suddenly no longer there! Many others in line had the same issue! We were told we would have to repurchase through the venue directly. Which we did so we wouldn't miss the bleepin show! I call stubhub first thing in the morning, explain what happened, they tell me to expect an email to start the refund process. Never received email, called customer service 6+ times, to never get through to anybody.

Bought tickets on StubHub for Raiders/Packers game in Las Vegas and when I got to the game I found out that I had no tickets (they said the seller recalled them). After 45 minutes, I was able to talk to a representative and they said they would find me replacement tickets. They never did. I traveled from Milwaukee to Las Vegas to find out I didn't have tickets. They said they would refund me - I still haven't received the refund. Be careful about using Stubhub, they make promises they cant fulfill, they take your money and it is absolutely impossible to get anyone over there to answer the phone to resolve your problems. Not to mention tickets listed for 300 will actually cost use 425 because of their fees. Just an absolutely awful experience!

I placed an order with StubHub and soon after placing received an email saying that the seller no longer had the tickets available for sale. Stubhub offered a second set of tickets for purchase which I accepted and paid for. I then received a second email from StubHub offering yet another set of tickets, which I did not accept. StubHub charged me for the additional set of tickets. I attempted to resolve the issue by calling customer service. On three occasion I spent 30+ minutes on hold. Finally I filed a complaint with the BBB and have disputed the charge with my bank. StubHub still refuses to refund the charges for the second set of tickets.

Bought tickets to Giants game on Wednesday. Mobile ticket suppose to be delivered on Friday. Called Sunday at 800 am and was told ticket would be delivered by 1000 am. Called at 1015 am to cancel and was told it could not be cancelled until 1130 am. Clearly, the “seller” was buying the ticket from ticketmaster and waiting to see if his or her purchase price dropped to a price lower than my buy price. This all caused problems as I had to buy a ticket from ticketmaster while in Met Life’s parking lot with no wifi. Avoiding this situation was the exact reason I used StubHub. I will never use it again as there is no point since their sellers do not own the tickets they are selling.

I bought football tickets on StubHub the Wednesday before the 11:00 am Saturday game. Even got an email receipt that said the sale was confirmed. On Friday evening I received an email from StubHub that said: "We apologise, but unfortunately, your seller is not able to provide the tickets that you originally purchased." The email indicated I could select new tickets due to StubHub's event guarantee and I did.

They do not tell you this, but ALL AMOUNTS are in US Dollars, even though the event is in Canada, and the website is .ca. We thought we were paying $700 CANADIAN DOLLARS for 2 seats They charged a $950.35 which turned out to be American and the total was $1300 Canadian. We are very nervous after reading these reviews that we may never get our tickets in time, and if we do, there is no guarantee that we will get the seats we paid for.

Purchased a parking pass and was sent the incorrect pass. Contacted StubHub to rectify and they will not help, will only give 25% voucher credit which will not be used since I will not purchase from Stub Hub again. 2 purchases from StubHub and both were awful. Will not order from them ever again.

I listed four tickets for a recent baseball game. The tickets were barcode tickets, and totally electronic for which StubHub takes responsibility for delivering. It’s in their policy. After listing the tickets, I went to the StubHub site to see if the tickets were indeed up on their site for sale. Two of the tickets were showing as for sale. Two of the tickets were not. I waited to see if the system would update and list the second tickets. I checked again and they were not listed. I went back on the site and listed the second set of tickets that were not showing on their site for sale. When I listed them I did not receive an error message that I was listing Tickets twice.

We bought Bonnie Raitt tickets for Austin 5 months ahead of the concert. Paid more than $300/ticket. On the day of the concert, we still had not received our tickets. They were supposed to be transferred to AXS. Then I got an email the morning of the show stating my tickets were no longer available but I could accept cheap seats in place of my great seats or get a refund. I took the refund. Then I found the original quality seats online and purchased them.

I purchased 4 tickets for a concert at Madison Square Garden to accommodate some visiting guests who wanted to see a particular artists. We had to purchase from StubHub as the concert was sold out on Ticketmaster. I paid too high a price for the seats we got (that was my choice) but at least we could go. The night of the concert, while we sat at the venue, the concert was cancelled. We had already paid to get to the city, paid for parking and paid for dinner. The concert was postponed until two nights later. Three of the four guest were no longer going to be in the state on that day.

Purchased tickets from StubHub for a concert only to realize they were 6 times pricier than the same ones on TicketMaster. Also as I was purchasing 3, the individual price ended up being a lot more than purchasing 3 tickets individually. Trying to sell them but likely stuck with these very overpriced tickets.

I recently had a frustrating experience with the StubHub app that I'd like to share. I listed two tickets for sale on the platform, and what followed was a chain of events that left me quite displeased. First, I never received any notification that my tickets had been sold on the app. Instead, my listing was abruptly labeled as "cancelled" or "expired." This led me to believe that my tickets were still available for sale, so I relisted them. To my surprise, I later received an email notifying me that the tickets had indeed sold, and I promptly sent them to the buyer. However, the lack of communication from StubHub left me in the dark about the status of my initial listing.

Purchased tickets months ago from Stubhub, loaded to my wallet, have a screenshot of one ticket. Friday before the game, I look for tickets, not there. I call StubHub, they will re transfer or replace, told to call back Saturday 1 pm if no tickets. Called Saturday 1 pm. Advised will get seller to resend tickets, check by 6 am Pacific time, I am Eastern time and need to leave for the game 9 am!! Ask if open Sunday morning, told open 24/7, call 6 am eastern time Sunday morning, LINE IS CLOSED TIL 8 AM pacific time. Called 8 AM eastern time, I do feel bad for the employee that answered the phone as I know explained, I don't have tickets. Wasted 3 days trying to get tickets and I'm not dressed or ready to go now. It's too late to get going and enjoy a day at the game. GIVE ME REFUND!!! HORRIBLE, no reason for this foolishness. DO NOT BUY STUBHUB!!!

I had tickets to an event that I wasn’t going to be able to go to. I came to StubHub to try to sell my tickets a month before the event. The week of the event came and I had not received any word or payment for my tickets and my schedule had changed so I decided to attend it. Last minute I got a notification from them that my tickets had indeed sold weeks prior, but they had not notified me or paid me for them. I tried to contact the buyer without success. They charged me the cost of the the refund they had to pay the buyer and pocketed the cash the buyer had given them. I will not ever be using this company again.

I decided to sell event tickets on their platform for the first time after my wife and I were unable to attend an upcoming event. I was selling 2 tickets. An issue occurred in their system where Ticket #1 was delivered to 2 separate buyers. The 2nd order was cancelled, but they were able to see that buyer #2 had opened and downloaded the tickets. To ensure that buyer #1 was able to attend the event, they decided to swap the tickets out with the 2nd set of tickets and cancel the 2nd tickets altogether.

These people sell you the tickets... Then the seller won't fulfill the tickets...So at the day of the event they will provide you a replacement tickets with the worst sits.. Not giving you a refund for the difference... The only way is a full refund however you have no event.

StubHub charged my credit card over $300 without my permission! As soon as I saw that there was a request to buy concert tickets that I had listed, I immediately notified them that the tickets got sold via Ticketmaster and I no longer had them. A few hours later, I got an email from StubHub about the charge. This charge was even more than what I paid for them!!! I have sent their customer service an email (which is hard to find on their website) but no response or credit yet.

I listed tickets with StubHub and they sold the together and separately. They are trying to charge me fees for selling the the tickets twice. I transferred the tickets to the original seller and then was given different seller information. I canceled the transfer and transferred the tickets to new buyer provided by StubHub. StubHub said I was being charged for canceling the transfer and not fulfilling the ticket order when I changed the transfer. Sounds like a scam to make $ in fees??

I sold tickets through StubHub. The buyer emailed StubHub saying they didn't receive them after the show occurred. I signed acceptance from FedEx from the buyer. Stubhub charged me selling the price. I called Stubhub customer service and they informed me of what took place. I asked what proof they required from the buyer and I was told an email was what they received. The customer service person could not tell me anything except how sorry he was and read from a script. StubHub charged me the selling price of the ticket. There is zero seller protection on StubHub. StubHub has stolen from me even though I had the receipt from FedEx and a picture of the tickets going in the FedEx envelope. This a unacceptable from StubHub.

I sold football tickets on this site. Even though when you purchase tickets to an event they charge your credit card immediately, when you sell, they don't pay you until 10 days after the event. Apparently my tickets for this game sold, but Stubhub didn't fulfill the sale because they didn't use the information I had already provided them (ticket barcodes) and the buyer purchased tickets elsewhere. Stubhub charged me $450 for their error! THey don't have to do any work to fulfill a sale, the seller does and they charge us a fee? Do not use this site, you will get ripped off and tell everyone you know the same thing.

I bought 2 tickets to Morgan Wallen and the show was rescheduled during a time I couldn’t go! I couldn’t get a refund. The only way to get my money back was to sell my tickets! So I enlisted them and sold them! Not only does StubHub take some of the money that you make selling the tickets, they don’t give you your money back (that you make from selling YOUR tickets) until 5-8 days after the event date! In my case this is about 9 months away. Their reasoning was “making sure the tickets aren’t fraud” but I bought the tickets from StubHub so how could they be fraud? Customer service didn’t help or seem to care at all.

I purchased 3 premium seat tickets to the Aerosmith Farewell tour on Oct 11. The concert was canceled - or as they call it - postponed until "sometime" in 2024. They tried to send me 3 tickets to a hockey game that date of all things - that I have no interest in. The bottom line is if an event is postponed - there should be a postponed to DATE. This one does not have a new date so in my thought, this event was cancelled. So they hang onto over $3200 of mine for this extended period of time. What if they go out of business? Why do they not have the confidence that if the group does come back my area that I will repurchase? They are USING other people's money to sit in their bank account. The concert is canceled - the money should be returned.

StubHub is a terrible company to deal with!!!! 1st they never sent me the tickets. 2nd lied saying they did. Then I made a case with the company and was told if the seller did not give me the tickets in 72 hrs I have the right to cancel and get a refund. This happened on September 15th, I did not receive my tickets. I had to repurchase with Seat Geek who gave me the tickets same day!!!! I am still currently fighting to get a refund. They keep giving me the same excuse saying they are looking into my case. I opened a case with Klarna who i got the tickets from and they sided with StubHub ONLY cause they sent an email saying I received the tickets, meanwhile they also sent me an email saying I never got the tickets. So I am now going to do another chargeback to get my refund.

I ordered tickets for an NFL game. There was an issue with them which is a long story. I was offered a 25% refund. When I didn’t see a credit on my credit card, I called StubHub. I was told to wait a little longer and that I would be getting a 25% refund. Several days later I received an email with a coupon code. I called again, and was told that’s all I’m getting, and I never should’ve been told I was getting a refund. Well, OK then, but the refund code didn’t work. I called back again and was told there was a problem with the code. I told the agent that I would not be using StubHub again, and this whole process has been tedious, he cut off the phone call. DO NOT USE STUBHUB.

I am very disappointed and purchase parking passes for the last Detroit Tiger game. I chose a specific lot so that I was close to the venue and received a ticket for a lot that was several blocks away. I paid $67 for my parking pass in the lot that I parked in was $20. I will never use StubHub again and they will not refund any of my money.

I purchased 2 tickets from Stubhub on August 4th. They sent me an email assuring me that the tickets had been transferred to me. I never received the transfer email. I called Stubhub to let them know that I hadn't received the transfer, after an hour of hold time they assured me that they would then send me another email with an option to pick different tickets, or be refunded within 20 minutes. Five hours later I had still not received the email so I called back and was on hold another 20 minutes after which they assured me that they'd send the email right away. An hour later, still no email. The concert is tonight, I spent 4 times the original ticket price, but have no tickets. For the ridiculous fees they charge, they should be able to hire some people who can get the job done, unfortunately, it looks like my daughter and I will be missing the show that I got her for her bday. I will NEVER use stubhub again.

I am a seller at Stubhub.. I listed 2 tickets not split at $250 each. Which if sold I would received $225.00 per ticket. StubHub's Policy is that they have accomodations of no split tickets, I sign up for no split tickets. 1 ticket was sold. At the time of the sale it said price for 1 $225 and to send the buyer seats 13 and 14. I cancelled order/transfer because how is it possible that 1 ticket was sold, system asked me to transfer 2 tickets seats 13-14. This is a technical/system issue on their end. Now since I didn't comply with the transfer I'm being charge $225.00 that was already deducted from my debit card.

This company is the worse, please only use SeatGeek. You will get your ticket right away, no delay in receiving tickets. I have been on both side of sellers and buyers on this website and both sucks. If you are a seller, and cancelled your tickets in advance, they will still charge you. They will also wait last minute until you get to the venue to tell the buyer that the tickets are not available. And they will make buyers buy more expensive tickets. I sold tickets and the email they provided me to transfer the ticket was not working and I had to email and call the buyer to figure it out. They are unable to do their job properly. I think, they do it on purpose, so the buyer don't receive the tickets and they can keep the buyer money.

I would give this a zero star if I could. I purchased Adele tickets 5 months before the concert. I purchased airline tickets to go to Las Vegas. The day before the concert I got an email saying "We apologise but unfortunately your seller is not able to provide the tickets." I had to purchase tickets at more than double the cost. When you buy tickets from Stubhub it is not guaranteed. Apparently they can cancel the purchase 24 hours before the venue.

I bought tickets to Godsmack Thursday, September 28 around 11 o’clock in the morning. I noticed when I signed up I made a mistake in my email address for them to send the tickets to me. The money was taken out of my account. I immediately called five minutes later to let them know that the email I signed up for the spelling was wrong. My email ends in Gmail and my fat fingers put fmail.com instead of gmail.com. Told this was going to get fixed and to call back around 2 o’clock to see if the tickets transferred. I called. Tickets were not available. I was again told to call back at four by a very nice lady named Holly. She told me that I would get a refund at four if the tickets were not sent to my correct email. It was a guarantee by them.

Tickets worked on the 1st day. The 2nd day they did not work. Spent an hour on the phone outside the gate. With no resolution. Had to purchase one day tickets to get in at a much higher price (obviously). After trying to get ahold of StubHub customer service the past few days and then having to speak to a supervisor has offered a refund of $185. 1st person we spoke to only offered $160. We Missed an hour of the festival and still out $50. We will never use StubHub again! This happened to multiple people on Saturday that purchased with StubHub!

Very DISAPPOINTED AT THEIR SERVICES.... Please to all the people DON'T BUY TICKETS FROM THIS SITE!!!! Bought one from them and it was not even double the price which it was supposed to be, it was plus 400 dollars fees ... DON'T BUY TICKETS FROM STUBHUB.

There is too much to say - do not make plans and buy a ticket from this company. They will screw you over and do not care at all. You can't get ahold of them. Only at a call center where you can not not understand what is being said and they will not help you at all. I can not imagine how they stay in business - how they have not been sued - how they do not even have the decency to talk to you.

Stubhub does not offer its customers the opportunity to cancel ticket orders. If you make a mistake by purchasing the wrong tickets or if you found cheaper tickets, you cannot cancel your order or obtain a refund. What you can do is list your tickets for sale. You become a re-seller. We these geniuses have not figured out how to differentiate between what's available to sell and what's been sold or maybe they have and that's why they did nothing to prevent their customers from this nightmare. It's too profitable to Stubhub.

I bought two day parking pass for Sofi. The second day the ticket was not available. The app said the event had already past. This resulted in my having to purchase a day pass at the event which I luckily could. I called Stubhub customer service five times to resolve this issue. Each time, I spent at least 30 minutes explaining to the representative what had happened. The first representative got an manager on the line and they said it would be credited. Two weeks later the credit did not show up. I called again three more times after that speaking to a representative as if for the first time. The representatives each time tells me that they are escalating to another department to get it credited. I never got the email for the escalation each time. My last call they hung up on me. I am taking it to my credit card to resolve for purchase of a product that I did not receive.

I am a diehard MLB fan and used Stubhub exclusively for years when purchasing tickets for away games but will sadly no longer use them after the abysmal experience I had purchasing tickets for an away game in NY a couple months ago. I was flying in from the west coast on a Saturday and purchased tickets that Friday for the Sunday game - sent my friend a screenshot of the tickets I was purchasing and it confirmed that they were for the Sunday game. Lo and behold, I receive my email confirmation and it shows tickets for the Friday game (that evening) that I was not even in town for. I did not realize until I got to NY as I had been traveling and instantly called Stubhub to rectify the matter once I landed.

Did not deliver tickets until weeks later. Made me sign in to Ticketmaster and a bunch of secondary websites to get them. Now there some Apple wallet tickets but no actual pdf, so hard to trust it. Do not use this website.

Sold tickets on site, so I thought. Buyer declined day before event. StubHub allowed buyer to hold onto the link to the tickets for 15 hours. I had no access to my tickets to try and sell elsewhere and no payment. StubHub threatened to charge me for tickets if I cancelled.. mind you to gain access to my own tickets. StubHub “Released” tickets at 9pm… Show began the next morning. Even upon release the tickets were gone from their site. I had no tickets. I am on the phone for 12 hours that day begging them to contact buyer and release these tickets. StubHub response was “we don’t want to rush the buyer” I was out tickets, the concert and received an email I was charged for the tickets. $140 tickets wound up being charged over $430.

I will never use this company again. I purchased tickets for the 9/24 SNF game in Las Vegas between the Steelers and Raiders. I purchased the tickets on July 27 in section 438, Row 11, Seat 12-13. The cost including fees was $1006.30. I live in Tampa and my friend who joined me still lives in Pittsburgh. We flew across the country and spent money on flights, as 3 night stay at MGM, and took off work. The tickets were supposed to arrive on 9/22 and never came. I spent a total of nearly 10 hours the morning of the game begging and pleading with this company to release the tickets to me. They protected the seller and said they had until 10AM PST to release the tickets. Seller never released them.

Absolutely abysmal experience and customer service. We ordered tickets to the Matt Rife concert on the 22nd of October in the orchestra section. We get there, wait in line and go to scan tickets, and turns out they sent us tickets to the show the next night. I double checked my order, and I did indeed have a receipt for the 22nd. We wait over 30 minutes on hold, only to be told they can either grant a refund or give us tickets in a worse section, not even comparable. My buddy wanted to still go, so we begrudgingly accepted, and said we would deal with it the next day. They send us the “new tickets”, and they are for the next night as well!!! Absolutely unacceptable, and it happened to multiple people that night at the event. Do not ever use StubHub. They have since said I will receive a refund, but with with no other compensation. Honestly, I will believe I get the refund when I see it.

Bought 4 tickets to the MU vs Va Tech game. Was notified 10 days before event seller had transferred tickets. That was a lie. I called 7 times between that wednesday and the the day before the game. Today they promised comparable tickets and there were none available and gave me a refund. Do not believe a thing these liars tell you. I would not recommend them to anyone.

Listed 4 tickets (seats 117-120) to the UCLA football game for sale. Agreed to sell them in pairs if necessary. Got an email from StubHub that the tickets were sold and I should email seats 117-120 to the buyer at the email address provided by StubHub. I did so and received confirmation that the buyer received them. Two hours later StubHub sent me another email that a second buyer had bought seats 119-120. When I checked the detail of the first sale it said 2 tickets were sold but listed all four seats. Tried to email both buyers without response. Called StubHub the day before the game and explained their error; they said they would try to contact the first buyer and get 2 tickets back.

The process of accepting tickets from StubHub is very confusing, time consuming and very frustrating. StubHub and Ticketmaster are not very compatible. I spent 7 hours and 4 customer service representatives to try and accept tickets that I bought on StubHub. The last representative (Sheldon) finally resolved my issue and transferred the tickets from Ticketmaster to my email so that I could view them and save them to phone. Sheldon I felt went above and beyond to resolve my ticket issues but I feel the whole ticket transfer process should be easier than it is.

If I could rate this company any lower, I would. VERY shady business practices all around. I purchased 2 tickets to a festival in error, for a total of $558.00. I bought tickets to the wrong festival essentially. They charged a $80 services fees for both, resulting in a $718 and some change bill. The only way to get my money back is to "re-list" them for sale, but when you do that you do not get the service fees back. So it looks like my mistake cost me $160.

I bought tickets from this site 2 days before going on vacation. 1 week before the event and a month after purchasing the tickets they email me to say they don't have the tickets! They could not replace the tickets even though there were tickets available online.

I have used StubHub in the past no problems. I bought two tickets - one a few weeks before the concert, one the day of. I get to the concert. For one the tickets wouldn't even load so they had to use my email then they tell me there is only one ticket. The money is take out of account and everything and I could not use a ticket that I have paid for and they will not refund me because I called the day after because they were closed when I called the day of. Mind you, I drove an hour and 40 minutes for this event. Will never go through stubhub ever again and I will definitely be telling this to anyone I know that is thinking of going through them. I hope everyone else if you do go through them has a better experience than I did.

We purchased CU/CSU football tickets in April. Today 9-16-23 is the game and we never received our tickets from the seller! Now tickets are sold out! StubHub might give us a full refund, haven’t received that yet either. Do not purchase any tickets from StubHub!

I bought two tickets to the University of Montana football game. I was sent an email with a link to electronically transfer the tickets. It didn’t work. I called and emailed Stubhub. No response. Called them again. I finally got an email saying they are working on it. Nothing yet. The tickets cost $85 a piece. Stubhub charged me a $54.00 fee. Crummy service and outrageously expensive. Will never use them again.

Bought two adjacent seat for an event. When payment for ticket and only after viewing tick I notice one was for different venue and future date and was 130 dollars more than the adjacent seat in a pod. After making the tickets for same date price on ticket decreased 130 dollars. No refund was available. I feel like this was a scam by the seller of ticket. StubHub supervisor guaranteed there would be no refund and and if I called back result would be the same. Feel robbed.

First of all, long time buyer and seller on StubHub—per customer service rep they get 4-5 calls per day or more with my issue: which suggest a need for change in web design, etc. I placed 2 tixs for sale on the website—told they both had sold and got confirmation that the tixs had been transferred to buyer. I found out the day of game that only one tix actually sold (transferred 2 to the email address provided 3 days prior) and the 2nd purported had sold and requested that I transfer. I had transferred both tixs midweek assuming the sale was over. Apparently, there’s a flaw in the system (email reports tickets sold when only a single ticket is sold)—and the buyer got 2 tixs for the price of one. Per the rep, there’s no recourse for me—My advice use SeatGeek or other resalers which have better communication and web design that is easy to use without “gotcha” moments.

Please be aware Stub Hub does not actually own the tickets they are selling you. You pay them, and then a third party is suppose to email you your tickets. I have been waiting 9 days for my tickets. I have spoken to someone on the phone three times, and I have sent at least 5 complaints to customer service. Customer service seems powerless to do anything to assist me. First I was told to check my spam. Then they admitted my tickets had been emailed to incorrect email address, and that I would have them within 72 hours. After 72 hours, they told me that within 24 hours I would either: a. have my tickets, b. receive an option for new tickets of equal or better value, or c. a refund.

While I did get my tickets (this said, the event is this weekend, I hope they're valid!), when I printed them out the face value was on the ticket: $38. I paid just over $200, including their fees, per ticket. I don't know how they can sleep at night. So incredibly frustrating, maddening and disappointing. They, and the seller (Sarah C), are laughing all the to the bank. :-(

The seller sent me wrong tickets. To get correct tickets, I have made 12 calls to Jamaica (their zone), on different dates, different times, and still unresolved. I have no clue if it will ever resolved. One thing is sure - they run away with my money, and there is no ticket issued to me. Stay away from them.

BUYER BEWARE - On Thursday, I bought 4 Dawg Pound tickets for almost $1,000 on the Lower Level (1st Level) to the Browns Cinci game on Sunday. I Didn't receive the tickets so I sent several emails and had several long calls with StubHub employees to find out where my tix were. They said they would be there by 9am Sunday but if not they will give me comparable tickets. BIG LIE...They said they couldn't get the tix on Sunday, so they offered me tickets ON THE 5th Level of the Stadium - I said what happened to their "Guarantee" and they essentially said that was the best they could do...Oh yes they offered me a $13 voucher. Not sure how they aren't regulated and not allowed to sell tickets they don't have...

Paid $439.70 on July 11 2023 for PIT | Row A | Seat 113 - 116 seats at Gregory Porter at Muriel Kauffman Theatre at Kauffman Center for the Performing Arts - Complex, Kansas City only to find out 24hrs before venue "the seller didn't have my tickets", the purchase email stated tickets would be received by Sept 8 2023, I have checked email including junk with ALL suggested search terms, I have reached out to StubHub by chat, emails and phone without any success in retrieving tickets, this is the worst experience I have ever had purchasing tickets anywhere on any platform, this event is 7 hours away with a hotel stay, I am convinced this was a scam and my tickets were resold by seller, StubHub this is fraudulent behavior that will be reported to the Federal Trade Commission& IdentityTheft.gov.

I bought tickets for a concert, but never got my tickets. I contacted them, and they are not able to provide the exact ticket, they just keep sending me an email saying the tickets have been sent. However, there is no actual ticket from their email. I have to contact my bank to dispute.

We are from Florida and bought tickets to see Ed Sheeran, when we were at the stadium, after spending on flight tickets, hotel accommodations (Mandalay Bay), rent a car and a lot other expenses, they decided to cancel the concert, we are supposed to be celebrating our wedding anniversary and my wife birthday, instead we are going through a uncomfortable time and to make matters worse, this company said that they wouldn't return the money for the tickets. NEVER AGAIN, IF YOU SEE STUBHUB....RUN.

My previous review stated I did not receive a response or refund from StubHub for a parking pass to a Phoenix Mercury game that I never received. A week after I posted this review, StubHub issued me a refund.

Purchased tickets for Bonnie Raitt in Missoula, MT back in JANUARY, StubHub gladly took the $300 for the cost of the tickets out of our bank account. Fast forward to today September 8, 2023, the day of the concert and they don't have our tickets, the concert is sold out AND we have to wait 7-10 days for the refund that we are owed for THE TICKETS WE BOUGHT in JANUARY!!! Just checked the StubHub website to see if they have Bonnie Raitt tickets on sale for tonight's show, and lo and behold - THEY HAVE 18. I'm so pissed off I can barely see straight.

I have had a horrible time understanding how this process works. Purchased tickets for a UM football game, but had to turn around and re-sell. As soon as I sold the ticket, I received an email that read: "Congrats, you've sold your ticket, there's nothing left for you to do!" then the following day got another email that read: "You have 1 day left to send your tickets for this sale! If you do not send the tickets within this time, this sale will be cancelled, and charges will apply."

I called on August 5th, 2033 to purchase 3 tickets to the Beyoncé concert in Kansas City. I simply called to get clarification about the seats for the tickets that I was interested in purchasing. Upon the conversation the woman advised the section we would be placed in was in front of section 132 and that our view was unrestricted and that we would have a good view of the stage. Today August 28th 2023 I received the tickets from the seller and they stated they were parking tickets. Please explain why anyone would purchase 3 parking tickets for $200+ dollars. I don’t plan on driving to the venue I simply planned to Uber to dodge any traffic and extra fees.

I bought tickets to the Appalachian State Football game on 9/2/2023. They never sent me the tickets and on game day two hours before start I called them. I was told the other party failed to send tickets so I didn’t have seats. They emailed me or called me to let me know until after I called. There I am traveling 100 miles to see my Granddaughter march in the band for the first time. This is totally unacceptable and I will never again do business with company.

Bought tickets to a Doobie Brothers concert in Macon Georgia. Never received tickets after driving far and renting motel room. Very disappointing. My first concert. It was embarrassing. I'm afraid to buy anything online

I purchased tickets to a live event in March of 2023. The event is not scheduled to occur until September 2023. In August 2023, I receive an email that the seller is unable to fulfil my order, but they will try to find a replacement for me OR provide a full refund. I don't want a refund- I want to attend the event that I paid for. I called to inquire about the so called "replacement" tickets and I was told that they would consider the location of the seats and the price that I paid for them, but I purchased the tickets 6 months prior when the prices were literally 3x less than the current going price for the same location on the website. I was also told that these "replacement" tickets would become available as people posted them, and would not be held back in any capacity for people in my situation.

Bought Blue jays tickets in April for a September game and they are sending me an email today September 1st telling me the seller of the tickets says they are no longer available. Sure offer me crappy tickets instead or a refund but how can they sell these tickets and just do this whenever they want when people have made plans to attend and want those specific seats. I will never buy from stub hub again and will spread the word. That is no way to run a business and treat people that are looking forward to an event.

An event I sold tickets to was canceled the day before due to a hurricane warning. Stubhub sent out an email saying they were still going to pay as long as the tickets were transferred. It’s been two weeks and I’ve contacted StubHub and they are telling me they have made a mistake and misinformed customers and that they will be keeping the ticket money and not refunding anyone.

We bought 3 tickets to a Boston Redsox game some we were going to be in town on vacation. The tickets were around $650.00 and we “had them in the app”. We checked numerous times to make sure they were there in the app and we were good to go. We show up to the gate to get in and we got through security and we’re asked for the tickets so my wife opened up her app and they were not there…. Even though we checked numerous times… WE WERE STANDING AT THE GATE!!!! Couldn’t get in…. Had to go home without seeing the game. Talk about happy!! Oh was I HAPPY!! So we called “Slumhub” and they can’t refund us because we “didn’t call in time”. We were standing at the gate at 410 on a Saturday and then we had to get out of the city and drive 3.5 hours home…. They aren’t open on Sundays…. So we called Monday. “Waited too long…” Convenient for them…. I’m going next to the Better Business Bureau and making a claim against this scam site. SLUMHUB is a scammer site… Beware!!

Do not use StubHub. It is a fraudulent company. They posted tickets for $50 which I purchased. Two hours before the event and they still didn’t provide any tickets. After calling them as I was standing outside the venue, they canceled my original $50 order and told me that I had to purchase tickets for $120 if I wanted to get into the event. This was an hour before the event was scheduled to start, after having traveled to the venue with a friend who flew from the UK to Chicago for the event.

They ripped me off three times in a row claiming I had unpaid fees! I completely ate the cost of multiple tickets for multiple shows. DO NO RESELL YOUR TICKETS THROUGH THEM! I can’t believe I was dumb enough to use them again.

I ordered tickets to a @Patriots game for my wife for her birthday, she's never been to a Pats game, or to @GilletteStadium. I ordered through @StubHub, received tickets, accepted them and turns out they were for a different game. I contacted stubhub, I returned the tickets, Received a 25% coupon off my next purchase, due to the fact that it was not my fault they sent the wrong tickets. Now, I am unable to get a refund for my tickets. Not my fault, if I order from @amazon, they send the wrong thing, within hours I have a refund or credit!!! That's good business. So now I have to come to twitter to state my case. Doubt it will help, but BE CAREFUL WITH StubHub.

I recently bought tickets to an upcoming NFL Preseason game. I thought it would be a good way for my young daughter to dip her toe into the experience. I searched for hours and bought front-row seats, wanting to be sure she could see the game. When I received the tickets, I discovered that I was given seats nearly 20 rows back, instead of in the front row. StubHub has a guarantee that if something like this happens, they will provide you with comparable or better tickets to the ones you ordered. So I called in and asked them to honor the guarantee. StubHub offered me nosebleed seats in the corner of the stadium and claimed it was the best they could do. I asked if they would at least give me a discount since I paid for front-row seats and didn’t receive them. They said no - best they could do was offer a coupon for a later purchase or I could request a refund. StubHub is a joke. It does not honor its guarantee. Will never shop at StubHub again.

So 9 years ago or thereabouts I purchased tickets to Nine Inch Nails and they gave me the wrong date (the date on them was a day after) which means missed the concert. This SAME SITUATION happened recently with my brother and father. My brother decided to purchase NFL tickets for my dad for Father's Day which was hundreds of dollars and the date said August 20th but the actual date was August 19th. I don't have much nice to say about websites like Ticketmaster and Live Nation and the other monopolies but at least they give the RIGHT DATE! Don't waste your time with StubHub!

While trying to sell concert tickets, I was never notified that my tickets sold. The day after the concert, I received an email saying that I am being charged $180 for not fulfilling my end of the sale. Not only did I eat the cost of the tickets, I now am charged 180 on top of that. Also, the language barrier with customer service is brutal. Avoid Stubhub at all costs.

Purchased tickets for a concert states away with a friend. Paid almost double the list price by the time taxes and fees were added on. Got the tickets fairly quickly from the seller (the only good part). Got to the event and waited 6 hours in line just to find out the concert was canceled and might be rescheduled. Called Stubhub and they said they won't do anything until they hear from the event organizer. Concert ends up being rescheduled to a date that neither my friend or I can attend. Reach out about a refund and I'm told that they don't offer refunds for rescheduled events, so my only option is to try to resell the tickets, at a huge loss, but they'll waive their usual seller's fee. Relisted the tickets and sold them, but still got hit with the seller's fee. Called them back and they told me that it's policy to charge the free. Fine, they're getting me coming and going, but at least the tickets are gone and I got about half my money back.

Ordered tickets. Received confirmation email. Indicated a follow up email would be sent same day before event started to release the tickets. This never happened. Checked multiple times. All they're willing to at most is refund the purchase price of the tickets but don’t consider the travel and stay expenses when going to an event. Very poor experience. Wouldn’t bother ever recommend unless you like to gamble at the event on if you will even have tickets or not. Don’t waste your time or money.

I will never buy anything from Stubhub or their affiliates ever again. I have been off and on the phone with them for the last 5-6 days. The seller sent me the wrong tickets (wrong date) after finally getting what I thought was a resolution, come to find out the seller had sold these tickets on other sites and 2 other parties all had the same tickets we had. Luckily, the rest of the row was empty, and we moved down a few seats. The problem I have with Stubhub is the fact that they do nothing, sound like they don't care and tell you lies to make you feel better at the time. I feel so jacked around. I am pissed.

Bought Beyoncé tickets in the last few days spent over $4000 for two tickets for Sept 27 Renaissance Show. Then the next day saw an email seller did not have the tickets! STUBHUB has guaranteed 100% refund. I got my money back but StubHub took $99 dollars for what I’m not sure! They said it was 100% refund but it was not! I was in the process of getting the Airbnb and plane tickets for the concert and would have been out over $6000! Don’t use Stubhub. They have the tickets available then turn around and tell you they’re gone and you will get 100% refund but you don’t!

The best description of StubHub is "Horrific." I spent hours trying to navigate the app/website/customer-service hoops trying to get to all my tickets. The software is overly cumbersome and very user UNfriendly. They sold me a parking pass in March that I wasn't able to receive until August at 8:30pm the night before my concert. Who sells (or more correctly, allows people to sell) tickets they cannot immediately deliver? I spent hours on the phone over 3 calls to customer service, waiting for a representative to pick up.

I bought tickets for my daughter and I for an upcoming concert. I received a confirmation email saying everything was good to go and I would be receiving the tickets soon. The show is now 4 days away. Still haven’t received the tickets, but I did receive an email saying there was an issue with my tickets and that my order has been canceled and I my order would be refunded. This is all great but the event is days away. The tickets have gone up tremendously and are almost all sold out. I called customer service waited an hour and was hung up on by representative. Called back asked to speak to a manager. Was hung up on again. Called back from my wife’s phone and was told they couldn’t help me and they were sorry. I asked to speak to a manager again and was hung up on again. Will never do business with this company again. Buyer beware.

In December purchased 2 tickets to Morgan Wallen as gifts - today Aug 16 (show day) I still never received the link to accept the tickets. I called Stubhub as soon as they opened in the morning and spoke with a rep. After they tried contacting the seller - they were unsuccessful and said that the seller was unable to transfer the tickets so they offered me a link to request alternate "comparable" tickets, I choose another set of tickets that were in the same section. 30 min later I get an email from the seller that she isn't able to transfer the tickets to me because the person she purchased them from never transferred them to her. SERIOUSLY??? How do you sell tickets you don't even have???

I purchased VERY EXPENSIVE tickets from the site, never received my tickets, I had to contact them, they told me the seller doesn’t have the tickets & never did. Tried to force replacement tickets on me. Then gave me a refund, that will take over a week…. I can’t buy new tickets due to them holding my money. Stubhub is a scam!!!!

Fake tickets were allowed to be sold on StubHub website. I paid over US $1600 for four Lana del Rey tickets and this was supposed to be a special event for my son. The tickets were not delivered to me by three days before the concert and I contacted StubHub telling them that I believed I was being scammed. I spent over an hour on the phone with StubHub and they said that everything was fine, the tickets would be sent to me at the Mexico City address the DAY BEFORE the concert (when I purchased a month and a half before).

Did NOT receive our Buffalo Bills tickets as promised! When we called customer service they were NOT helpful at all. We flew a long way to see that game, not to be stressed out when the tickets were not delivered! We paid up front & had to wait until the day of the game to be devastated. I will NEVER order through StubHub again! Please do not trust them!

I purchased Formula 1 tickets one year before the race, which was held on July 23, 2023. The tickets were $1200 so not a small amount. We flew to Europe, but there we were not able to download the tickets. We called the day before and spoke with customer service and they emailed us the tickets. The next day at the gate we were told that the tickets are not good, that someone else used the tickets. We waited at the gate two hours until customer service in US opened being very embarrassed that we made it to the race just to be told that we cannot get in. Customer service was sorry, but could not do anything. Great, we traveled all the way to Europe to just stand in front of the gate and be ashamed that something like this can happen.