StubHub Reviews

Why send an email stating that you sent me additional tickets when you did not. And then I find out that it's a three for one deal but of course Ticketmaster won't honor that because I bought them through you. But yet I can't get a hold of anybody at StubHub cuz they keep blocking my email address. Seriously? This is my first purchase from StubHub. This will be my last purchase from StubHub.

Ordered tickets to Luke Bryan in Atlanta 8/17, got email to download tickets via Ticketmaster, download would not work. Called, they worked over the phone with me, said I would get another email to download again. Waited 5 days, nothing received. Called again now tell me "oh no you will not get them until the day of the event on 8/17." I said ummm no. Not acceptable, said they are at Ticketmaster, still not sitting for me to accept. Proceeded to tell me that the concert date was a "moving target", um NO it's 8/17 that date isn't moving. Suspect since reading some of these other reviews that the target is moving to try to sell for a higher price. I have opened a fraud complaint with my charge card company. DO NOT BUY ANY TICKETS THROUGH STUB HUB!

I sold 2 tickets through StubHub and it has been one month and I have not received payment. They assured me they have escalated my nonpayment to the appropriate department…still nothing!! I’ve had it and they don’t care!! 540.00 dollars is a lot to me!!

Stole money from me after I sold tickets ($35). I didn’t bother dealing with their support, I deleted my account instead. As you can tell from what everyone else is saying, don’t even bother. Garbage company.

Agreed with most of the reviews on here! The StubHub site advertises that Welcome to Rockville “tickets” can be bought and sold through the site. From my experience in 2023, they are liars! I posted a four day access pass, general admission (GA). The guy who “purchased” lives one half mile from me! I took the pass to him and put it in his hand! I helped him activate the wrist band, verified he had the “Rockville” app on his phone, and could see all the bands on the schedule. He confirmed he had provided his credit card info to Stubhub. I wished him well and a good Rockville Festival Experience, and we parted ways.

I would rate them a '0'. We bought tickets to Kenny Chesney/Zac Brown concert on 5/11. After being online chat for 40 minutes, and then on the phone (obviously overseas) for the next 55 minutes, and still on hold, we're just trying to sell 2 of our tickets we bought. Aggravation to the max! They won't credit back your credit card if the tickets sell, only to your bank account! I'm not giving them my account number, and they keep PASSING ME FROM ONE IDIOT TO ANOTHER!!! I bought it on my card, crediting back the card is what needs to happen. Best thing to do - DO NOT USE STUBHUB. THEY ARE THE WORST.

Beware! Scam! I feel like this ticket purchase middle man company is a scam. Purchased a 120-dollar ticket which they charged 220 dollars for apparently they charged me a processing fee of 100 dollars? Never once got my tickets sent to me. The day of the event I called them and they said it was cancelled and when I asked for refund, they denied giving me a refund and said it wasn’t their fault it was cancelled. So basically they are a scam!! Never purchase any ticket from them, please. You’ll save your money and the headache.

I bought Kentucky Derby tickets from Stubhub about a month before the race. The tickets I bought were labeled “in-field bleachers” and below that it said “you’ll be seated together”. When we got to the gates at Churchill downs we were told that we only have regular “infield” tickets. These ticket were about three times the price of regular infield tickets. I’ve attached images of what I purchased and what I got.

Do not ever use StubHub to sell tickets! It’s a scam! I listed my tickets to sell on their site. They say to upload the tickets for them to sell faster. I went into the app to lower the sale price. I typed “2” in the set price field then clicked the wrong button which redirected me to another page. I never hit “save” or confirmed the price that was set so I closed the app. When I reopened the app my tickets had been sold for $2 each. They were worth at least $500. This is a dirty way of doing business. Obviously a Bot or StubHub knows this is going to happen and instantly picks up the tickets. You should do better for your customers StubHub. You might have made $500 off me today but you will never ever get my business again.

I ordered tickets from Stubhub for an April 2024 concert and 6 hours before the concert they sent me this email: "We are contacting you regarding your purchase of tickets for slowdive taking place on Friday, April 26, 2024 8:00 PM. We apologise, but unfortunately, your seller is not able to provide the tickets that you originally purchased. Don’t worry! You are covered by our guarantee, and we want to ensure that you receive tickets for this event."

DO NOT USE THIS SITE! Such a scam. Scammed us out of 15 grand and sold out tickets the day before Derby. We spent thousands traveling. Do NOT use this site. They took our tickets and have not refunded us. Never again!!

I would like to know why StubHub is selling concert tickets for $263.00 each that are on sale through Ticketmaster for $54.60? Have they lost their minds? I also had friends that purchased tickets from StubHub & when they got to the gate, they had no tickets. They never sent them & never rectified the situation. BUYER BEWARE. TOTAL SCAM.

Completely robbed me! My explanation doesn’t matter. I wouldn’t be going to these length for the fun of it. StubHub literally robbed me. The definition of approximate view means “close to the actual” — I purchased row AA which is usually down on the floor, and the approximate view of the picture showed the right section down by the floor. When I got to the stadium my tickets were 2 rows from the ceiling. StubHub told me to fly a kite.

DO NOT BUY TICKETS FROM THIS COMPANY!!! This will be nothing much new from the other horrible reviews for this company. I tried to buy a last minute ticket to a Bruins playoff game. Once the transaction was completed, and I did not receive the ticket, I checked the order status and was informed the seller had up to an hour to deliver the ticket. Why in the world would anyone buy a ticket to a game right before the game if that information was clearly displayed on the site???? Also, the fee StubHub wanted to charge was obscene - and also not displayed on the site until time of purchase. This place is a total ripoff and buyers should beware.

They don't give any hint of the crazy high fees they tack on to tickets then to top it off I found the same tickets elsewhere for about $20 cheaper. I don't buy tickets very often so I looked to see what Ticketmaster's price and fees were and it says they charge between 5-10%. StubHub charged $28 on top of the $68 ticket fee so roughly a 44% additional fee tacked on. Reading further here I've seen customers that were sold fake tickets. Last time I'll ever do business with these scam artists.

On 10 January 2024 I ordered three tickets, as a Christmas present for my sons, through StubHub for the football match Girona FC v Barcelona FC on 4 May. A specific location and price was given. We booked flights and hotels and other activities. On 30 April I was informed by email that the tickets were no longer available. No apology and no offer of finding replacement tickets despite Stub Hub still advertising tickets for the match on Google. Let this be a warning to others that this is a company which cannot be trusted to deliver.

Worst customer service ever! Purchased tickets and unable to attend the concert but yet can’t sell them ahead of time because the tickets will not be transferred to me through mobile transfer until date of concert. Can’t split up the 4 tickets I purchased well in advance due to the mobile transfer date.

I purchased tickets for a concert for the first time on StubHub and I will never do it again. The day of the concert, I could not access the tickets electronically and I called, but the technical support person could not figure out how to get me access to my tickets. She said the best she could do was send a link to see what tickets were still available. This email never came. I called an hour prior to the concert saying that there was no way I was going to be able to make it and I asked for a refund at this point. That person told me it was too soon to be able to provide a refund and I needed to wait and I would receive an email to initiate a refund. I waited another week and that email never came.

Stubhub failed to deliver our tickets to a Garth Brooks concert and we travelled from Illinois to Las Vegas only to be disappointed that the customer service rep could not fix our issue so he refunded us the cost without us asking for a refund. It was a real spoiler as it was my brother’s 60th birthday adventure.

Purchased 4 tickets to Neil Young for a total of $1500.00. After receiving the original purchase email, I never received the tickets! I finally received an email two days before the event, but when I clicked on the link, the information said that the tickets did not exist! I entered the confirmation number, but again received a message that the order was not valid! Finally, I did find a way to access the tickets. It was so frustrating!

I wish I did not have to put a star at all. This is the most horrible 3rd party ticket seller I have ever seen. People do not go to this website or any 3rd party event ticket seller because they are disgusting. Go to the legitimate company Tickemaster.com or check the reputation. I did not do it and I was about to get my blood pressure high dealing with Stubhub. Please people do not do business with it.

They lied to me and sold me tickets that do not apply for Stadium 1 at PNB Paribas tennis tournament in Indian Wells. Very disappointing and Stubhub needs to take responsibility and fix their mistake....

They listed two tickets in row 3 for a play off game of the Orlando Magic, but in the confirmation email sent a tickets in row 30. After immediately calling they were neither willing to change the tickets nor to refund. I suspect a software glitch or mistake in the data input of the listing. In any case, the company refused to make any effort to correct their mistake.

In the beginning everything went well. I had sold around 45 pairs of tickets and usually got my money in my bank account in 7 or 9 days. Well....All of a sudden, Stub Hub turned into a different company it appeared, No Money, No Customer Service Help!! Only after NUMEROUS phone calls....It took 3 Weeks, Yes, 3 WEEKS (after the event) to finally get my money. What did they do for the inconvenience? Not a darn thing

Misleading company. Not trustworthy at all. Avoid buying tickets from them. They dont care for customer service, I was promised a middle zone ticket by the vendor and after I purchased it, I was given the last row tickets for $330/each when the same tickets on Ticketmaster were sold at $200/each. I made a mistake by not checking ticketmaster first. When I called claiming I have received a wrong ticket, I was informed there was no promise, when I can clearly see the seats promised was in middle of the section. Don't repeat the same mistake I did by trusting them. They will wash their hands from helping you.

Do NOT deal with Stubhub! Buy or sell your tickets outright. I purchased 2 tickets from Stubhub for a MN game and when I received the total there were additional service fee charges that I was NEVER informed of at the time of purchase so I had to sell them! I put on Stubhub to resell for the price I paid for them and at least would only lose the fees which was bad enough. I received a notice that they were sold and that I would receive a confirmation that they were accepted. 5 days went by, nothing stating that they were accepted so I proceeded to call Stubhub and emailed them. I have all my emails saved. The day of the event, still no acceptance received so I insisted on speaking to a higher up/manager at Stubhub. Of course the customer service agents can only do so much and NONE in the US of course! The gentleman I spoke to said if I didn't receive an accept email that I should put on to sell and "no worries".

After charging me $1666 for four tickets, the 'confirmation page' says the tickets will be available on 6/27. That is the day of the concert. They are clearly selling things that they do not physically possess, which should be illegal. I did not want the tickets for that price (I thought it was $417 for four), and their only remedy was for me to try to resell the tickets on their site (guess what, more money for them). But the tickets are not mine to sell, since they never sent them to me. And I'm sure that process would end up with their charging me the same amount again. Do yourself a favor NEVER do business with StubHub.

I have sold tickets on Stubhub for 10 years. When selling it’s typical to list your tickets on a couple of sites to give a better opportunity to sell them to a buyer. For the first time ever tickets to an event sold at the same time (within 5 minutes) on both sites. Since my tickets were Ticketmaster tickets, they automatically get sent to the purchaser, thus making it the Stubhub sale unfulfillable.

I had purchased 2 tickets for the Arizona Diamondback home opener on March 27. It was a 7pm start time and I wanted to arrive early to make sure my daughter and I could witness all of the pregame activities including the celebration for winning the National League pennant the year prior. Stubhub does state they will usually not release the tickets to the customer until the day of the event. This should be a clear warning to anyone looking to purchase tickets for any event. Especially one that may very well be sold out.

Talk about screwing the consumer, in this day and age that our technology is at its peak in terms of how consumers manage their lives. Having made a purchase recently on April15, 2024 for the F1 Race in Miami scheduled May 4, 2024. I will admit there was an error on my part where I accidentally purchased a 3 day pass when in fact I was wanting a 1 day pass. I brought this to the attention of Customer Service immediately (3mins after my purchase) to find out, there is nothing we can do all sales are final and it's up to you to try and sell those tickets and hoping get your money back. WHAT A SCAM, in this millennium where technology keeps us in touch globally STUBHUB can't find it within themselves to go into my purchase profile and edit my purchase?. Really?,

I bought a ticket to a concert that was on the floor in row 5, seat 7, up close and center. But, the ticket I received was in row 14, seat 17, last row off to the far left of stage. I am a short person, I would NEVER have bought Row 14 on the floor! If I had known that was what I was buying, I wouldn't have bought them. They basically did a bait and switch on me. They apologized and offered to replace the ticket with another row 5, but then came back and said they could only give me 25% off next purchase. As if I would ever buy from them again! This is true theft; I was tricked into buying a certain ticket but given something else of far lessor value. See my StubHub receipt and the Ticketmaster transfer for proof. They say there is a 100% guarantee, but how so, if all they are offering is a 25% discount on something I'm never going to use? Buyer Beware!!!

Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance because we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain... We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.

I rarely buy tickets to anything and am unfamiliar with the entire game. Recently while strolling the internet I saw tickets for dinosaur live a StubHub advertisements. My 10-year-old got excited. I went on and bought the tickets. Shortly after I looked on the actual site where the concert is and saw the tickets for $20. I bought them on StubHub for almost. Also, the tickets at the actual place. The $20 tickets are better seating than my $80 tickets. I will never ever buy from StubHub again!!

StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert.

I wanted lawn tickets that cost $50 at this venue for others I know, but they were sold out so I decided to try Stubhub. I ended up paying $265 (the tickets incurred a total fee of $60), then my friend cancelled and I ended up not being able to find anyone to go with so I resold them using stubhub. I followed the instructions to sell them, and when creating the listing I left the browser in order to look for the order ID in my email, and when I returned the listing form was empty, so because of that I accidentally listed three tickets (one for $100 and two for $101 each). I made my price based on the website's recommendations and was aware that I would already be losing $75 if both my tickets sold for $101 each, as stubhub takes a tax off your sale, but I just wanted most of my money back ASAP.

I was lied to SO many times by their customer service. I purchased aisle seats and given seats in the middle of a row. I called customer service to explain that I purchased aisle seats and could only go to the event if we are seated on an aisle because my son has a disability. They told me no refund would be given because they're in the correct row. INSANE. The only option I was given was to relist, but I wouldn't lose the fees. When I tried to relist, I lost over $100 on fees!! They DO NOT care, just want to make their money and run.

Utter disaster. Bought 4 tickets to a musical - $950 - 4 months in advance. Seller never transferred tickets. Received no fewer than 6 emails from StubHub that my tickets were ready and to look for the third party seller email to click link and secure my tickets. The email never arrived. 10 calls to customer service and 3.5 hours on the phone - mostly on hold - and less than 24 hours still had to fight for replacement tickets. Still fighting. Completely lame company and ridiculous policy. They are an unqualified failure.

Had a transaction where I made an honest mistake. Could have been remedied in 5 minutes max to everyone's satisfaction with no harm to anyone. Was told all good will have no fees or anything. Called a week later and was told same just processing, all good. Day before event still not done. Called again, yeah all fine if by chance you see any charge call up and it will be reversed. Sure enough they charged me 500 dollars and refuse to refund it.

I bought tickets on Stubhub on February 4, 2024 for a Phish show in Vegas on 4/19/24. The order confirmation indicated tickets would be emailed by day of the show. I purchased airfare from Portland and booked a hotel. No tickets by day of show. Customer Service contacted the morning of show. Chat said they would look into it. 2 hours later email arrived that seller couldn’t deliver tickets. No alternate tickets were available. While I can get the ticket price refunded, I am out the extra expenses. Never again Stubhub. Buyer beware.

I won't ever use StubHub again. They charged a $600 fee on a single transaction (3 tickets) that wasn't disclosed until after I put in my CC info, and even then was not shown as a total amount for the fee. It's deceptive on purpose and that fee is outrageous. I attempted to escalate through their "customer service" but it's clear that they don't care. Horrible experience and money spent on fees that now can't be spent on the trip. Yes - I could have caught that the total jumped $600 before that final click, that's on me. But it's a racket and I'm just sick about the wasted money.

Terrible experience. This company is a fraud. They have zero customer relations skill; every single person gives you a different answer and they are lies. They’re selling tickets weeks in advance that they do not have. But you'll only find that out hours before your show. They say they'll offer you comparable or better seats but they don't. They offer worse seats and won't even give you specifics on the seat. If the guarantee was real, they could have purchased comparable or better seats still on sale directly from the venue.

If I could give this company zero stars I would. From unclear answers to changing policies after purchase of tickets, to every person you ask with the company having a different answer, I highly do not recommend buying anything from this company. I have no clue how they are still up and running with all the shady practices that they take part in. do yourself a favor and just buy from Ticketmaster. It might be more expensive but at least you know you’re getting a legitimate ticket and no runaround highly recommend giving even a fraction of A penny to StubHub. Absolutely terrible customer service, they act like you’re a bother when you ask legitimate questions and then give you mixed answers.

I purchased front row for an upcoming event for Friday. I am livid. The original seller has not transferred the tickets to me yet. All customer service says is, "We have contacted the seller and advised them." They best be calling the seller and mandating them to transfer to me. I paid a lot of money and have been so excited to see this show. All customer service has to say is DON'T WORRY!

i bought two tickets to a Thunder game. I paid on Stubhub/Ticket Master but could never download my tickets. They told me I hadn’t paid and were having trouble with my payment so told me to pay with an Apple gift card. I did, and now I have two charges from them. I disputed with my Credit Card company but they wouldn’t credit my card. Next time I will go to Thunder Ticket office! Note how many bad reviews there are on this site!!!!

Stubhub stole $4,000 from me for a concert I never went to. All I wanted was to get my money back and they made it near impossible. I never received payment for the tickets I sold. And I was charged an additional $2k on top of the original 2k because their stupid website listed my tickets twice.

I paid for tickets 6 weeks prior to event. I was emailed a confirmation number and was told that tickets would be provided by email by the date of the event. The day before the event I received an email that the tickets could be picked up at Will Call 2 hrs before the show. The three of us hoping to attend the event arranged schedules, vacation times and travel around this event. I went to Will Call 2 hrs before the event and was told that there were NO tickets for me and that there had been many others that had shown up with confirmations from StubHub with no tickets available. I was told that this is a common scam and to NEVER Buy tickets through StubHub as sellers are not reliable.

This site is fraudulent! Use another vendor! They sell tickets, stating they are certain sections rows and seating, while they are not the tickets as described. They will charge you higher prices for "better seats, better sections, front row" and then give you basic general admission. They are third party and don't care about customer service. Just take your money and run. Will not do any sort or return and even discuss this option. You have to manage yourself "re-listing" them to be sold on their platform, as if that's our job. I'm just a customer, why am I having to re-list tickets because your company commits fraud?!

Extremely disappointed in my experience with StubHub. Ordered tickets in December and just found out the day of the show that our purchase will not be honored. StubHub is an unreliable middleman and it is a very bad business model to be selling tickets that they are not in possession of. Will NEVER use in the future and will be sharing with family, friends, and on social media that everyone should avoid StubHub… absolutely terrible business model.

The worst experience I have ever had! Feel Free to call me for details. **. Bought my tickets and was promised I would have them before the show. Never got them in time and was given a brutal runaround. Do not use this company.

My son trusted this website as a first-time ticket purchaser and has to pay a $20.50 transaction fee for a $51.00 concert ticket. This is a legalized scalping. Please don't purchase from this company. Just go directly to the concert website.

The customer service is poor: I called them 4 times after an injury to have some information about my ticket and nobody ever even had the courtesy to email me back even though the all the representative I talked to assured me that they would take care of my case. They really don’t care about their customers and there is nobody you can talk to when you have a problem. You should buy your tickets directly to the seller platforms like Ticketmaster instead who are professionals and answer any questions/issues that you have. I will never ever again use that website.

Wish I didn’t have a I put a star! Absolutely the worse experience ever. Thanks for leaving my family and my 3 year old out in the cold and in the worse unsafe area at night. After he out thousands of traveling cost just to be told they can give me a 130 dollar voucher for screwing up and lying all day. Horrible.

This company doesn’t deserve even one star. This is the most pathetic company I have ever dealt with. I purchased 2 tickets for Sunday, April 7th’s Andrea Bocelli concert. I had to cancel due to having a total hip replacement surgery. So I listed the tickets for sale. They supposedly sold and I forwarded the tickets to the “so called buyer.” I have a copy of the tickets and they are correct. Interesting in that the buyer of the tickets finally accepted them yesterday and claims she was sent the wrong tickets and therefore. It’s interesting in the fact I have my correct invoice number and she claims she received tickets for April 6. It doesn’t take long to realize I have been scammed to the tune of $720. PLEASE DO NOT DEAL WITH THIS COMPANY. I have now been blocked from their site which explains how non professional they are.

DO NOT USE STUBHUB!! I purchased 4 tickets to an event 3 hours prior to the start. I received a confirmation email. After the two hour drive to the arena with my wife and two young kids, the seller still didn’t transfer the tickets. I called StubHub for them to tell me there was a glitch in their system and they wouldn’t be able to transfer the tickets. The event just started and they said they had no other tickets available. After paying for parking, tolls, gas, I had to turn around and go home and tell my two young kids we couldn’t go to the game that was promised. The worst part is StubHub didn’t even offer an apology nor did they offer any compensation whatsoever other than the obvious refund. PLEASE STAY AWAY!

I came down with COVID and felt very sick, so I had to sell two concert tickets. I put them up for sale at a discounted price, and only one ticket was sold right away. I didn't want to sell only one ticket, that would be a much larger loss to me. I tried to immediately cancel the sale. I was then charged 85% of the price I posted for the ticket. StubHub was not out any money, but charged me MORE than they would have earned on the sale of BOTH tickets. I wrote them and they have not responded back. I was able to sell both tickets successfully at Ticketmaster, where I will go from now on out.

We purchased tickets to the AZ Diamondbacks, received a confirmation email that said "view tickets". On game day, no tickets. Called customer service, they said they'd contact the seller & we'd get tickets. NO TICKETS EVER CAME. Had to dispute the charge & buy tickets elsewhere.

I have brought tickets with them twice with horrible experiences. The first time they didn't transfer them and 20min before the game I realized this and had to buy from a scalper. They sent me a credit for my inconvenience. I bought new tickets and the seller said he sent the wrong tickets and to transfer back so I did that. And he with great difficulty sent the correct ones. Now 2 d before the game just got an email saying they didn't receive them...

DO NOT USE STUBHUB!! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today.

StubHub sent me wrong tickets and demanded I return tickets in June 2023 and it’s now April 2024 and I have yet to receive a refund of my purchase. Tickets were returned. Trying to understand why it’s so hard to get a refund.

Awful. Ticket fees were ridiculous. $70 per ticket for convenience. It's 2024, what isn't conveniently done on the internet. Unfortunately we were not able to attend the event due to weather postponement. When I tried to sell the tickets however I could, the format of the tickets that Stubhub uses made it impossible to sell them anywhere other than Stubhub. Will never use them again.

Constantly selling tickets that aren't available. They make you wait until day of the event to contact seller, who has sold them for a higher price to someone else and offer poor comparison tickets. I was mid court, 9 rows up. They say comparable tickets are in the corners 12+ rows up. Third and final time StubHub has done to me.

I purchased tickets to the Texas Rangers opening day game as a gift for my son as a Christmas gift. After checking daily on ticket status, they were always listed as not yet available. On game day my son had taken the day off to attend the game. About two hours before the game started I received a notification that the seller could not fulfill my ticket purchase. Needless to say I was embarrassed and mad! I personally will never use Stubhub again nor will I ever recommend them to anyone!

DO NOT FALL FOR THE STUBHUB PARKING SCAM OF BUYING A PREPAID PARKING SPACE. I purchased a $33 parking space for an event. At checkout, StubHub added on $19 of service fees (for a parking space?)! The picture of the lot they provided was a nice paved and lined parking lot. When I got there, the lot was gravel, no lines, and full of potholes. On top of that, it was almost a mile away from the venue! Lastly, the cost of a space on site was only $10! I obviously did not park in that lot. I contacted customer service for a refund three times. Each time I was told my case would be reviewed and I would receive a response with 72 hours. NO RESPONSE. My last email from them told me I waited too long to identify the problem. WHAT A SCAM. They lost my business for $62.

StubHub is horrible. I bought an MLB ticket, received the confirmation email, but the "get tickets" button sent me through loops of downloading their app, logging in and out, back and fourth with emailed codes,... I break down and call customer service. 15 mins on hold. A guy tells me I need to download the MLB app to find my tickets. They sure make it easy to purchase, but very painful to get your ticket. Why the hell would they not tell customers in the confirmation email where to find their tickets? Horrible company.

Seriously, how do you justify this! This is utterly ridiculous!

I purchased tickets that stated row 1 seats 37 and 38. I attempted to purchase additional tickets after inviting friends. Then, come to find out. The tickets were standing room only. I brought this to Stubhub's attention and they refused to make it right. They said that the information was only filler and I should have been aware they were standing room tickets. Even though the description did not state that. I was recommended to resell them and when I tried to put the row and seat numbers, it does not allow that. Explaining that to stubhub to make my point they would not accept any accountability. I don't normally, ever write reviews. If I don't like something, I don't use it. But the fact that they don't accept any responsibility for their actions or inaccurate descriptions is a poor business practice and stubhub should be held accountable. Reading all of these accounts. I assume they have never been held accountable. I will never use their service again.

Someone made a purchase on my account by somehow successfully logging in. I was notified of the purchase by my credit card company and immediately called them as well as StubHub. Stubhub acted swiftly by canceling the order. That being said, they also permanently canceled my account instead of just having me change my password. My issue with this is that I had previously purchased tickets with them for Luke Combs and am now currently unable to access those tickets. Their trust and safety team has been extremely unresponsive and I’ve found it very difficult to speak to any of their managers.

Purchased Boston Celtic Tickets. With fees the total was $915. Following the purchase the link to my tickets stopped working. I am no longer able to access the tickets. Customer Service is entirely unhelpful. They keep telling me that they need another 24-48 hours. Wait for an email that never shows up. Terrible customer service. Never will use again. AVOID PURCHASING FROM STUBHUB AT ALL COST!

StubHub has been a horrible experience. We already had our trip planned and StubHub did not do as promised. Nobody did what they said they would or even followed up on anything. Didn't provide 2 tickets as promised...didn't get the 2nd ticket....didn't replace tickets... Customer representative hung up without doing what he said. Refunded instead of replacing with same or better. We actually bought 2 other tickets and went to the game... StubHub sent a refund as we were walking out after the game. 1st time user... NEVER EVER USING Stubhub AGAIN AND I'LL TELL EVERYONE ABOUT MY EXPERIENCE WITH YOUR COMPANY!!! Thanks for nothing but 5 days of frustration.

Long story short, StubHub could not have gotten our tickets more wrong, and the ticket information in the confirmation email was correct----it was not until we got to the venue that we realized the seats were almost as wrong as they could be (not the main floor, as in the confirmation email, but literally in the last row of the hall). I'm still kind of stunned that StubHub could be so diametrically wrong. Never again will we use this service.

I purchased 3 Taylor Swift-Paris tickets on StubHub, for which I paid in full and then received a written confirmation. The Seller immediately cancelled the sale and contacted me directly, using my personal information leaked by StubHub, to try to get me to pay him directly for the tickets outside of the StubHub platform. Outrageous.

I purchased tickets to a Milwaukee Bucks game online and was very excited about the location of the seats for me and my son. I completed the transaction online, received confirmation of the purchase, and received the tickets from the seller in an email a short time later. As I was traveling to the event with my son (Illinois to Wisconsin - 2 hours), I received an email from Stubhub saying "unfortunately the tickets from the seller are no longer available". They offered me "alternative tickets" that were inferior in quality along with a $2 voucher.

I wish I came here first. StubHub could not deliver the parking passes I paid for. After working with them for weeks on the problem they promised a 100% refund. No refund came and when I asked when it would be sent they sent me a voucher for $16.33 and said that's all they could do as the event had passed. Fortunately I'm only out $65.00 but I will never use them again as their guarantee and their words are no good.

We booked tickets for the NCAA Men's basketball tournament ahead of time. We received the confirmation then never received the actual tickets which they said they will be released via the seller on the day of the event. Event day came and nothing. I contacted customer service and they said that the seller missed the window to submit/send the tickets, a CSR even tried to call the seller and nothing.

Have used Stubhub for years and, in the past, the customer service was good. If the seller didn't come through, StubHub would find a replacement ticket and then charge the seller for any difference. Recently purchased tickets and then, a few weeks later, was told "the seller cannot fulfill the order." Spent lots of time on the phone with call centers in India or who knows where. Each person would say, "We'll send you a link to get replacement tickets." And then no link would come.

I purchased tickets through StubHub and received a message a few days later stating that they were canceled. I got online and did a live chat with a Stubhub agent and he confirmed that my purchase was in fact canceled and I could go ahead and purchase new tickets if still interested. Well, I decided to go straight through the venue this time and received my tickets right away. Then a couple days later after my purchase through the venue, I received tickets from Stub Hub... when I called StubHub they said they would investigate, the rep was rude and kept yawning as if uninterested in my concern.

They put a picture up of the March 22nd game when. I clicked on it. After I paid turns out the tickets switched to the March 23rd game which I didn't want. So now I had to try to sell these non refundable tickets for half what I paid. Now they don't recognize the bank I use for a direct deposit 8 days after the event. So they made me apply for a prepaid debit card they supposedly will send me. It's a scam I'll never see my money. Never ever again will I ever click on anything that says Stub Hub. They should be ashamed.

Purchased 3 minor league baseball tickets. Stubhub takes you thru several screens before checkout (to confuse you?) and by the times you get to the final screen you are already locked into payment with a NO REFUND status. I have since learned that the general admission tickets that I purchased are $35. My final bill was: tickets 749.25, tax 34.35, and FEES 268.19 for 3 minor league baseball tickets! This company should have an algorithm for original ticket price versus fee requested to prevent SCALPING. If the above transaction was done on the street the perp would be arrested fined and jailed. SHAME ON THIS FRAUDULENT CROOKED COMPANY FOR ALLOWING A TRANSACTION LIKE THIS!!!! NEVER DO BUSINESS WITH THEM!

So I order tickets to a baseball game from Stubhub. I receive multiple emails from StubHub saying my tickets have been sent and I need to click to receive them "from a third party" in email. I search all my email boxes including spam - nothing. I call StubHub and they tell me the third party is Ticketmaster, so go into my account there. I do. Nothing. Call Ticketmaster - they search by the event, and nothing. Call StubHub back and this time they have me create an account on the LSU ticket site using my same email and the tickets will be there. I do that. Nothing.

NEVER BOOK TICKETS FROM STUBHUB. We bought tickets in December for the men's PAC 12 basketball tournament. Stubhub messed up with the original tickets and promised to get us replacement tickets. They had 45 days until the tournament started. We called them 7 times with a total of 12 hours on the phone and they promised to get us replacement tickets. Today, while at the airport to fly across the country for the tournament, they told us they would NOT honor their promise. So we had to pay an extra $600 for tickets. This is the worst experience we have EVER had. So please learn from my mistake and NEVER BOOK TICKETS ON STUBHUB.

I purchased 5 tickets to Lynryd Skynryd & ZZ Top combo on March 6th, they sent me a receipt and it said what row we was in, our seat numbers, so I assumed everything was good. The purchase amount was 383.78 because they add some kind of fees to the actual price that you think that you are paying, usually 20-25 extra per ticket.

I bought tickets to see Young Miko in Monterey Mexico two months ago from StubHub and somehow they lost my ticket. I flew here from the US for one night. And I cannot go see the show. Are you kidding me StubHub? I highly recommend nobody ever use StubHub ever again.

I was sent incorrect tickets. Stubhub's customer service went the extra mile to resolve this issue. Sent numerous emails apologizing for the mistake, even gave me a substantial discount to use on my next purchase with a years expiration date. I would give 5 stars were it not for the original oops.

Bought tickets for a event through StubHub. Never received the tickets. Call the customer service and they said they will work on it. Called 4 times and still no tickets. Missed the event completely. No tickets. Don’t waste your time with this company. They are scam artists. I had to call my CC company to file a dispute to get my money back. Don’t waste your time. Use somebody else.

We purchased tickets in September to Stevie Nicks/Billy Joel in Dallas last night. The tickets cost $4000 and were in row 18, front of stage. Yesterday afternoon, 3 hours prior to the concert, they still had not been delivered to us. We spent 3 hours on the phone with StubHub reps, who promised us the “moon” and delivered nothing. They told us we would get comparable or better tickets and to go ahead and go to the venue, which was 2 hours away from our home.

I authorized 2 concert tickets at $170 and was charged $240 without disclosure of the charges. Was then told no cancellation and no refunds. No way to contact company. Do not use StubHub as they will charge you over what your purchase price is without disclosure or recourse. Awful company and do not use them.

StubHub has the worst user experience and interface of any selling platform I have dealt with - a sharp decline from when I used them 6-8 years ago and it was fine. As of 2024 I am swearing off of them forever. Not worth the hassle. I "sold" tickets and was told to log in for the shipping label but there was none. Over an hour later (mind you my profit on these 2 tickets was $14 total, $7 per ticket, wasn't trying to be greedy), I got an address but no shipping label and was basically told to FedEx the tickets (presumably for $20 or something). This is a joke of a website as of 2024, they clearly don't know what they are doing.

1. I have spend 2 hours trying to figure out how to download my tickets from the Stubhub app to my Apple Wallet. They provide no instructions and no customer service. I still haven't done it and am going to a game tomorrow night with the anticipation of an argument. 2. For the privilege of NO CUSTOMER SERVICE I am paying $26 per ticket fee on a $67 ticket. This should be ILLEGAL.

We purchased U2 tickets at the Sphere, Vegas, booked air fare, hotel etc. The tickets were never transferred to us, StubHub kept assuring us to keep waiting. The day of the concert StubHub told us to get a refund since there were no longer any tickets available. We were very upset about it! I will Never buy tickets from this website again, surprised they are still in business.

Funny how Stub Hub showed my ticket prices $52.50 ea. Total $150 with fees, very acceptable in today's world. Lo and behold when I finally hit confirm after three pages of submitting to $150 final cost for those two tickets $201 and change. They hid an additional $48 until I couldn't refuse sale. Stub hub scam, they should not be allowed to do business. I'll never use again or ever recommend stub hub to anyone, thieves of the lowest kind.

So I sold my tickets on there, but same day they sold on another site. Now I am being charged the full amount I sold the tickets for. So basically they are getting money for free. They are keeping the whole amount of money instead of just the percentage they would of got from the tickets. To me that is wrong and should be criminal. If they were only going to receive a certain amount for the sale if the sale fell through that is what they should get, not the full amount.

I purchased tickets to a comedy show through StubHub. When I arrived I was not admitted entry. They said they were fake tickets. The box office showed me where they even had another person's name on them. I didn't notice this because I only pulled up tickets on arrival. They also said several other customers had the same issue when they purchased tickets through StubHub. For almost a year I have been trying to get a refund fighting with them and PayPal. It has been a nightmare. It's almost $200 so I can't just drop the case. This has been so incredibly stressful and time-consuming. NEVER EVER EVER give this company $1 of your money. Never have I had such a runaround and lack of professionalism.

PSA: Don’t purchase tickets from StubHub! Purchased tickets and was told they were transferred to my email. They were never transferred or received. I reached out prior to the show when I didn’t get the tickets and was on the phone for an hour with someone trying to get the tickets and they requested a retransfer which never happened. I had to buy new tickets to go to the show. I reached out through their chat function and was told because I didn’t wait an hour and reach back out to trouble shoot AGAIN, there is nothing they can do.

I was a loyal customer for 12 years, but will never order from Stubhub again. I searched for tickets using the "Include Estimated Fees" button. I selected 4 tickets at $34 each. I made the purchase expecting a $136 invoice, yet you sent me an invoice with $53.18 in additional fees for a total of $188.10 ?!?!? I called customer service who refused to refund me the $53 and also refused to cancel the entire order. I then spoke to their supervisor, reminded them of my 12 years as a loyal customer, yet she also refused to refund me the $53 and also refused to cancel the entire order. I am incredibly disappointed.

On November 25, 2023, I bought 2 tickets to Charlie Berens in Nashville on March 22, 2024. I'm now not able to attend and asked about cancelling the tickets. I was told I couldn't but that I could resell them. Someone wants to buy the tickets but I haven't received them yet. My account says I won't receive them until the day of the show. How is that even right! How can I get the tickets to the person who bought them if I won't get them until just before the show?! I feel like I should advise the buyer to try to get the tickets elsewhere to ensure he gets them in time. Expensive learned by me; I will never go through Stubhub to buy tickets again.

Tickets get "lost". The buyer sold me tickets, I was sent to Ticketmaster to get them, redirected to Seat Geek, and the tickets still missing. I called Customer Service, was told the seller sent tickets to MLB Baseball, asked to download app. I did that, tickets still not there. Stub Hub chat doesn't answer, email form is broken and won't send to customer service, and phone support hung up on me after 1:15 hold. Meanwhile, there is no "accept tickets" ANYWHERE on ANY of the 25 emails that I received that say "accept tickets". This place is an absolute MESS and I would run from this platform. The experience has been awful!

Tickets were advertised with seat numbers. Upon receipt of tickets 20 min later for an event more than 3 weeks out, standing room only was more clearly identified in the ticket offering, something one of my guests, due to ADA challenges, is unable to accommodate. In talking with Stubhub Customer Svc within 20 min of purchase and with a stated claim on their site to "go out of our way to find replacement tickets if there's an issue with your order." They failed to perform to this level even with near instantaneous notification of the issue and weeks in advance of the event to perform to the committed level. They also failed to follow up as promised within 48 hours.

I purchased tickets to Brahms x Radiohead in St. Louis. I purchased premium tickets. The day before the concert, I was told that these tickets were not available and given the option to purchase WORSE seats at the SAME price. I opted for a refund, but it was a disappointment not to be able to go to a concert I had been anticipating for MONTHS. This seems like it should be illegal.

I have purchased tickets to an event for two different times. Although I received two emails showing my confirmation of my purchases that email will not allow me to sign in to the account. They claim that email is not on the account. I have called twice to get this corrected and find out how I can sign in and twice I have been told that this was being escalated to their "Leadership Team". It has been 3 weeks and two different calls to customer service and nothing so far. Today I called back and was told the same thing on the escalation and this person stated that he did not see any previous request for escalation! I have no confidence in this company and will never buy from them again.

If I could give this company a 0 I would. The customer service was awful and not helpful at all! Rachel went around in circles trying to explain what was going on and did not make sense in what was being said. I bought tickets with specific seat numbers and then when go the confirmation email the seat numbers disappeared and my seats are now on the website to be resold. All Rachel could say was that Stubhub does not provide seat numbers when purchasing, when that is incorrect because I picked specific seats, and three weeks ago I bout tickets with the same seat numbers and they were on my tickets. All Rachel could do was tell me I was wrong, and to sell my tickets when I do not have the tickets released to me and that they do not have to be released until that day and then hopefully get it to the next person, and how can I sell it when there is no seat numbers shown.

On May 15, 2023, I purchased tickets from StubHub for $158.51 via PayPal for "Celebrating David Bowie - Live in Concert (feat. Peter Murphy & more)", which was scheduled for Monday Oct 16, 2023. The show was cancelled and StubHub denied my refund. I filed a complaint with PayPal, which was denied on 11/4/23 BECAUSE StubHub told them that it wasn't cancelled, even though I have an email from them confirming it. StubHub then stated in chat, on the phone, and email that I would receive a FULL REFUND within 3-4 weeks. But they NEVER have refunded me and EVERY TIME I call they tell me that they'll refund me in 3-4 weeks. I'll NEVER use PAYPAL and NEVER purchase tickets using Stubhub!

Was stupid and clicked on sponsored website of StubHub. Believing I was on a promotor website, (they copy the imagery of the promotor) I believed them when they indicated that tickets were only available on resale and about 2 and a half times the original price. Immediately after purchasing tickets, Stubhub indicated that they may not have tickets available until the day of the show. Within 5 minutes I realized my stupidity and called Stubhub to cancel order. The agent in Pakistan (or wherever) of course could barely speak English and of course refuse to cancel order.

I bought tickets to a Kenny Wayne Shepherd concert in Florida months ago in anticipation of traveling there this month. The price was exorbitant, including hefty fees; nonetheless I agreed to buy them as a present for my wife and her friend in Florida. My wife subsequently had an emergency medical event, which has prevented us from traveling to the event. I went online with StubHub to try to sell the tickets and recoup at least some portion of the ticket cost and fees. When the tix did not sell, I went back online to lower the price even more. Little did I know that 4 hours prior to the event, Stubhub deactivates the sales offer. I contacted customer service and they were no help at all, but they were "sorry" I was disappointed in their services. Well... Never again, and if anyone reading this is tempted to buy tickets thru StubHub, buyer beware... These folks are con artists -- there is no Fan Protection, as they advertise!

Purchased tickets for the return of my son’s favorite players to the Garden which were guaranteed to arrive by day of game. As time passed the game became a very hot ticket so I became concerned and called for an update and was assured this is normal and not to worry the tickets would be transferred. Needless to say, the tickets were never transferred, multiple calls made to customer service, again assured they would find me comparable seats. An hour before we had to get a train they send an email, "Sorry, you’re out of luck but here’s your money back!" Guarantee the seller found a better deal, of course my son was devastated. Never again.

My daughter bought 4 tickets months ago to Luke Combs. Tried to access her account and was locked out. Called Stubhub and they told her they had suspended her account and didn't issue her tickets. They couldn't explain why. So she said, "Then refund my money and I'll buy tickets elsewhere". They told her to deal with the bank and of course since it's been over 90 days, they won't help either. So this is clearly theft. This company are a bunch of thieves. Lawsuit coming.

I purchased tickets for an event, then changed plans. I placed the tickets on StubHub for sale. They didn’t sell up to 3 days before the event so I donated the tickets. Then StubHub sold them. I canceled the sale immediately, but the buyers were not informed and went to the event. StubHub kept the money the purchaser paid and then fined me the cost of the ticket sale! I spoke with their customer service, but no deal. Then they just charged my account without my consent! Crooks!

I was not made aware of StubHub’s service charge until after my credit card was processed. I requested a chat with a live customer service rep. I was chatting with representative Mary-Jay. I told her I had received an email with the original price of the tickets plus $10 services charges for the two tickets I purchased. A while later I received the second email showing the $50 per ticket service charge added on; another $100. When I stated I thought their business practices were slippery by not being transparent about their service fees and I was going to call Department of Consumer Affairs and mentioned this to them, this was her comment…

Absolutely disappointed with StubHub! I purchased parking tickets for Disney on Ice for All-State arena. The website was misleading since the event was free parking. I called customer service but now they won’t give the money back.

I purchased concert tickets and never was able to upload the tickets due to StubHub error which was recognized. Spoke with stub hub customer service and they acknowledged issue. In the meantime, I canceled my plans for the event and tried to relist the tickets for resell. StubHub told me they could relist for me, but I did not have the uploaded tickets in hand. They informed me it was not issue and stub hub could relist and sell without me having uploaded tickets in hand to transfer for new buyer. This was false and misinformation. I never received the tickets and was not able to sell, because they were not transferable from me to the new buyer.

I was looking for tickets to MJ One on a few different sites, I was buying 8 tickets. I pushed the button to order and immediately noticed it was the wrong date. I then immediately called Stub Hub to cancel. The order was $1300. I was told, "Too bad." I said, "I’ll call the bank." They said, "The bank won’t help you." The bank said they will help me once it’s not pending and posted. I called back Stub Hub and said, "Since it’s pending, please cancel." They put me on hold for 36 minutes. I explained I have cancer and my friends are flying here to see the show with me. After their ‘meeting’ the answer was still no! I cried all morning. I hope the bank helps me. Don’t ever use Stub Hub!

I sold tickets on StubHub and then AFTER selling them, was told in bolded print that they do not pay the seller until 5-8 days AFTER the event takes place. I sold Taylor Swift tickets directly from the original vendor (Ticketmaster) via electronic transfer one year before the concert and now I have transferred the tickets to the buyer and permanently out of my possession and have to wait one year to be paid by StubHub. If the buyer wanted, it would be easy for the buyer to verify the legitimacy of the tickets. Now, StubHub owes me $4500 that I have no idea whether I will receive or not (I.e if the concert is cancelled or postponed there’s no guarantee I will ever be paid). This company has terrible customer service and bordering criminal policies.

I bought tickets from StubHub and the concert was moved to a different date. I was told the date by StubHub that was reassigned for my ticket and lo and behold when the tickets came, it was for a DIFFERENT date than what they told me. They said the organizer made the switch and there was nothing they could do. SO I decided to sell my tickets and StubHub said they would waive the service fees because of the change of date. WELL, when my tickets sold, they did NOT waive the fees and they said it was because "I did the selling wrong" and didn't follow their instructions (which by the way, were NOT included in the email). Customer service reps were RUDE and refused to even allow me to speak to a supervisor. They said everyone would tell me the same thing and I should be grateful I get any money back from my ticket sales whatsoever. DO NOT USE STUBHUB. Their customer service is abysmal.

I purchased a parking pass to a Georgis Bulldogs gymnastics competition thru Stubhub. The transaction went through and was told via email that the seller would send the ticket on the day of the event. I reached out to StubHub multiple times via the customer service chat but never received the email from the seller. When I requested a refund Stubhub told me no. Boooooo!!! I'll never use them again. $48 gone down the drain with no parking pass. Don't trust their advertisement that this is a safe way to get tickets! If you don't get them you won't get your money back!

Look, I've used Stubhub before and never had a problem with them. I've had a pretty good experience with them, and they always delivered. Until they didn't. I ordered tickets for a local Broadway show for my wife's birthday. She was so excited. The event had been sold out, so the natural option was to try Stubhub. I found tickets. They were expensive but worth it. I should have known something was amiss when on the Stubhub site I was informed that the tickets were in the section I was hoping for but the actual tickets with their position would be provided on the day of the event.

I bought NFL tickets in Nov, called 3xs and chatted more that about not getting the mobile tickets with GL code, was assured I didn't need GL code, that tickets I seen were good-- I should have trusted my gut because day of event 4 hours from home, could not get in venue, had to by from ticket master. THANK GOD tickets were available. Called to get my refund and customer service guy was a joke and not helpful, blame me, and then told me to email him the tickets I had and when I did said he could not get them-- He then hung up on me! SCAM, SCAM, SCAM.

Don't buy from STUBHUB. THEY DON'T GUARANTEE THEIR TICKETS LIKE THEY ADVERTISE EVEN AFTER THEY AGREE TO. IF THE BAND CANCELS THEY WILL NOT REFUND. They will give you the impression that they will look into it in hopes that you'll forget or just get frustrated and let it go. It's been almost three months of the runaround. $320 for 2 tickets to Rob Zombie on October 28th, 2023. They continue to play games.

STUBHUB IS A SCAM, DO NOT BUY FROM THEM!!! I purchased one ticket for myself to see Story of the Year at Starland Ballroom, and Starland said the ticket was invalid and could not be scanned. They said I wasn't even in their system when they looked up my name and email address. Starland said to download the AXS app to get the tickets that way, and there were no tickets available to me on the app despite the email from StubHub with the so called ticket.

I cancelled my sale on Stubhub for a concert that was over 5 months away at the time. They ended up charging me the face value of the tickets just as a stubhub fee. There is no hope in recovery, through all their buyer/seller fees you think they would have more leniency. I am deleting my stubhub after today and suggest everyone does the same. Better off selling tickets via Facebook marketplace and maximize your return value.

Put tickets up for sale. They were purchased and then cancelled 30 minutes later. Called to find out why.

Stubhub sold us tickets and I received CONFIRMATION of seats with seat numbers included. A week later I was emailed saying those tickets are actually not available and to select alternate tickets. My choice was STANDING ROOM ONLY for the same price as what I PAID for seats. They kept our money for a week and when the prices went up they sold the tix to someone else. Then came back to us wanting us to pay DOUBLE for SRO than what SRO cost a week prior.. Can NOT believe what they do is legal and that they haven’t been shut down and fined. I am actually writing this FROM the game where we paid $800 for SRO and can NOT SEE A THING so we are siting at a table just waiting to leave. This could not have been a bigger rip off. Just waiting for the day they get sued for their fake business. Maybe we’ll get our money back plus travel expenses in the settlement. Absolute joke.

I sold two concert tickets on Stubhub and then the concert was postponed for 4 months. I was told I won’t be paid until 8 days after the concert. I waited the 4 months and now the concert which was supposed to happen in 7 days has been postponed indefinitely. Stubhub refuses to pay for the tickets I’ve sold even though there is no date for when the concert may happen.

The CBS Challenge in Atlanta on Dec 16th was a highly anticipated event. In purchasing tickets two problems arose. I only wanted 5. Stub Hub said that was fine but I had to buy even number (6). The Stubhub service fee was $60 Per Tickets (all 6!). While that wasn't fun - paying that much, the worse part was the parking pass.

Had a situation where I had to call in because StubHub's site is the worst and it defaults to selling tickets in singles instead of grouping them, and doesn't give you any warning that you have done so. So of course my tickets sold as a single. Call and immediately get someone who isn't listening to me and talking over me. I have no problem with people in other countries but if they can't communicate effectively all I ask is that I can be transferred to someone who speaks my native language. They refuse to transfer and tell me that I must call back as many times as it takes to get someone. On my 10th call I was finally able to get someone who spoke well enough to help me with the issue. The total lack of empathy and care was astounding. I will never be doing business with StubHub again.

Bought two tickets to Stevie Nicks in Sacramento. Received confirmation the deal was done, but seller had until day of concert to transfer the tickets. Over a month later, got an email from Stubhub saying the seller could not transfer the tickets. Offered other seats in the nose bleed section. Checked Stubhub website that showed that tickets were still available in same section, but Stubhub wouldn't give them to me. Customer service not available. Put on hold for over an hour. Chat does not respond. Emails ignored. Did get refund using automated system for tickets but they would not refund the Stevie Nicks parking fee. Paypal would not help.

Absolutely disappointed with StubHub! I purchased tickets for Chris Botti's concert on December 2, 2023, scheduled for January 2, 2024, as a birthday gift for my fiancée who adores this Jazz artist. As the event approached, I grew concerned when I hadn't received the tickets. My attempts to contact StubHub revealed a shocking truth - they don't actually possess the tickets; instead, they allow sellers to list tickets under the StubHub name, leaving buyers vulnerable to scams.

StubHub is a scam. DO NOT buy tickets from them, ever. We were promised on the day of the event that we would receive replacement tickets if the seller backed out. After 8 recorded calls with them spanning 6 hours (in which we asked repeatedly for them to issue replacement tickets and were GUARANTEED we would get them), we were told to wait, and then sent a link to get replacement tickets 2 hours before the event and when we clicked it, it said NO TICKETS AVAILABLE even thought we saw tickets on StubHub. Who cares that they offer a refund? We were at the event with NO TICKETS. Terrible company, terrible customer service. TELL EVERYONE YOU KNOW TO NOT BUY TICKETS FROM STUBHUB.

I bought two tickets for Orlando City game. Now they are apologizing saying seats were not available then they offer other seats for the same price I paid, in inferior location which cost half of the Price I paid. Horrible, never again. Then I checked in other site there are more seats available in the area I bought in first place.

In October I purchased 2 tickets, row M orchestra, for an event on 12/29/23. The night before I received an email with the wrong seats in a worse location. I called and was promised that comparable seats or better would be sent the next morning. After several emails with no response and several calls with inaccurate information, I received an email with terrible seats such as obstructed views and far right 4 sections up. They refused to actually say that the seats I purchased were not available and kept saying they were contacting the seller. Their customer service is in Nicaragua. Seriously? Various customer service people blatantly lied about their process and procedures or else they were never trained. The seller sold my seats for more money at the last minute. StubHub was absolutely useless and unethical. I would give no stars if possible.

Purchased 2 decent Rose Bowl tickets but notified several days later that seller backed out. Stubhub offered comparable tickets that were comparable in price only-lousy nose bleed seats in the end zone. Rose Bowl seats that high are lousy since stadium is flat and when high up need binoculars to see the goal posts. Comparable seats were not affordable. Did refund my $$ but no game for us.

The service was canceled when they sold the tickets. I didn’t know. Now they won’t give the money back. I fear I have been robbed. I bought four tickets and it was expensive. I use the app to speak to them and they basically told me I have to wait until the concert is rescheduled. I don’t know that I will be able to go to that concert and why should I have to wait so long considering how much money I spent, and the fact that they knew the concert was canceled. They should refund my money immediately.

Bought tickets for a concert. 120% guaranteed a joke! Ordered tickets, everything confirmed. Kept looking for my tickets and was assured that I would get them. Drove to venue stressed out waiting on tickets and email. Paid to park and app said email was sent so started feeling a little better. Kept looking for email but never got. Kept looking while waiting in line to get in. Again never got email. Had to call StubHub and they said that the seller didn’t release the tickets!!! I spent money on gas to get there, parking and wife was all excited to see show only to get there without tickets. They did refund my money but I told them I want the 120% refund you advertised. Well small print says only If show is canceled not if the promise tickets but you don’t receive! What a terrible experience along with a lot of wasted money! I will NEVER BUY FROM STUBHUB AGAIN!!!

Do not use StubHub unless you have a lot of patience to deal with incompetent Live Chat people and time to waste. I tried using the split payment feature they offer to buy Nuggets game tickets and when I sent my friend the link to purchase their portion of the tickets, they put in their card information and it tell him "time is up" and then redirects him back to the home page. This happened multiple times.

I purchased (2) tickets through Stubhub in November 2023 for the Eagles concert taking place in Houston on Feb 16th, 2024. My PayPal account was charged immediately for the purchase. A week later, I listed these tickets with Stubhub. In early December, the original ticket holder, transferred the tickets to me. My tickets finally sold on or about Dec 20th. After waiting a week for the payment to reach my account, I inquired about it with Stubhub and was told that I wouldn't get paid until 5-8 days after the event occurred. This means that Stubhub is holding not only my money but also, the person that originally sold them through Stubhub to me and also, the person's money that bought the tickets from me. They told me that if for some reason (out of my control), the concert is cancelled, I won't get paid. Stubhub is holding all these funds and collecting interest on it. Also, what happens to these funds if the concert is cancelled? This is a total scam!

This company is by far the worst company I’ve ever dealt with. The site has many sellers. They sent me wrong location for concert. I refused to accept the tickets, they charged my bank anyway and refused a refund

This is by far the worst company ever. They took our money TWICE and we were not able to attend our concert because they could not access our tickets that were purchased months ago. It was a nightmare even getting refunded. Please stay away from these frauds. I am now on the phone with my credit card company trying to get the refund.

I have sold and transferred my parking tickets over two months ago and have not yet received my money for the sale. Numerous Emails and phone calls have not gotten me anywhere. I keep getting the run around. It is not clear why I haven't received my money, but the reason is irrelevant as they have been sold and transferred. StubHub should honor payment and whatever issue they are having should be resolved on their end without holding up my payment. I don't think I am getting paid at this point and plan on going to Better Business Bureau and Consumer Affairs.

I have never written a review but my experience with StubHub was so negative that I hope to prevent someone else from going through this. My Tickets for a 1:00 PM performance of the Nutcracker were still not available at 11:30 the day off. After hours of trying to track them down, I was told the ticket sellers had decided not to sell. So StubHub offered a Link to choose other tickets except the play was sold out. So my only option was a refund. Because I had invited my boss and her child to the performance as a Christmas gift, I went to another website and paid 3 times the price for tickets to attend a later performance. It was embarrassing and stressful because they were sitting with me while I was trying to navigate this sudden change of plans instead of taking them out for brunch. But no one at StubHub cared at all….so much so that I sat on hold waiting for a supervisor to help me resolve this but no one ever picked up.

This is my first, and will be my only experience, purchasing tickets via StubHub - DO NOT BUY FROM STUBHUB! Bought U2 tickets at the Sphere in Las Vegas 2 months in advance, I had what appeared valid tickets on my phone. At the door they scanned as invalid. 2 phone calls and 30+ minutes later, I was told that the owner never released the tickets. There were 3 other parties in the same situation at the ticket problems counter; two people with seats next to ours. What kind of model is this where StubHub is not monitoring or guaranteeing their product? There was a $307 fee to StubHub for these tickets. I will never use StubHub again.

I bought 2 tickets to a concert on September 4th for a December 8th concert. On October 4th, I received a message from StubHub - "The seller has informed us that unfortunately he no longer has the tickets that you purchased. So he is offering alternative tickets. Please let us know if you agree to keep the new tickets." I checked out the location for my original tickets and the new going price was 2.5 times what I paid but I could only get alternate tickets for the price as the original. Was offered a few options for alternate tickets but none of the locations were near as good as the original. Ended up getting alternate tickets (no other option after going back and forth with Stubhub) but my daughter and I had to stand up the entire time to see the concert. So much for Stubhub's FanProtect guarantee.

We bought tickets to Ryan Adams' show scheduled for September 19, 2023, in Burlington, VT. He canceled the show and his tour, which was documented on the Web. After repeated phone calls and emails to StubHub (actually to Viagogo, which bought StubHub), we have not received a refund for the canceled show as guaranteed by StubHub policy. It's been three months... I've had several emails from StubHub saying they are "monitoring the case" but no followup. Buyer beware!!!!

Back in July I bought 2 tickets to see U2 at the Sphere in Vegas on Dec 2nd for $800 each from StubHub. They were great seats and I was so excited. I got an email confirmation from them saying my purchase was confirmed and my StubHub dashboard said "Event Status Confirmed" in big green font. They "guaranteed" I would have the tickets by Dec 2. So we boarded our dog, booked our flights to Vegas and got a hotel which together cost well over $1,000. The tickets never arrived.

Sold tickets on October 24, 2023 -- was advised I needed to get a Payoneer account to receive funds. I was advised funds would be disbursed within 5 - 8 days of the event (October 25). It is now December 5 and I still have not received the sales proceeds. When I wrote customer support, I initially received no response, so I wrote again. They now advise the funds were sent November 30 but take up to 10 days to show up. They are abusing the process and profiting by delaying payments. So many other options -- don't use StubHub!

Please please save your time, money, and energy for a better company. I just got back from a concert out of the states. This band got back together to do one last concert. I had purchased tickets back in May. But was supposed to receive my tickets 2 days before! In November! They ended up getting stuck somewhere and not arriving on time. So they said they would give me a 40 dollar credit and new virtual tickets. Tickets not seats. I got to the concert and I thought the seats were a little further away than expected but thought maybe I just thought I was closer. So I get home to the tickets outside my door (after my trip), I check the seats and I was right. I paid sooo much more for the original seats and I got nosebleeds. I’m am really upset. They said no refunds. Please don’t buy from StubHub.

I am a three time customer, so I write this review not based on one experience. The first two times I used Stub Hub I ran into ticket issues that were resolved so late that I thought I was having a heart attack near the time leading up the concert. One of those two times it was only resolved a few hours before an out of town concert!

This Company are criminals. They did not divulge the full cost of the purchase aka service fees until I selected purchase. After seeing the ridiculous additional amount I attempted to cancel my purchase. They would not allow me to cancel, never transferred tickets. In my attempt to email the issue they blocked me! Fortunately I was able to dispute the purchase with my credit card company. I would recommend Never, Never using this company.

Seller Beware! I listed 2 tickets to a concert a week before the show. Two days before the show I saw no action and decided to delist the tickets and give them to a friend. The day of the show I get a text telling me my tickets sold! First time I heard of it. No mention of to whom or how I was to deliver mobile tickets even if I wanted to at that point. StubHub claims I never delisted them and asked for a screen shot to corroborate this. Had I known they wouldn't honor their own website which showed me they were indeed delisted, I might have done that. Their customer service is non-existent! I will never use them again! Plenty of other ticket resellers out there.

I purchased a parking pass for an event. The instructions said Stubhub could not release the pass, and I was to wait until the event start time to receive the pass. The event doors opened at 6:30, and no pass. I started a chat when doors opened, but the wait for a representative was an hour. By the time a representative responded I purchased another parking pass, and was in the venue which did not allow us to use our phones. I submitted a request for a refund for the original pass and Stubhub told me since the event passed I would not be able to get a refund. WTH! This is a full-on, 100% scam.

Site attracts with "lower prices". Then adds a $19.00 fee for every ticket bought, which just puts it up to the price you'd pay at Ticketmaster. Tickets actually come through Ticketmaster anyway (depending on whether a re-sell ticket or not). Have a convenient "pay for parking" in advance - but then adds a hefty fee onto THAT as well, except you don't know about that fee until after all your information is entered. Just buy from the venue or Ticketmaster directly. That's more honest. If StubHub would put their fees upfront and made it clear what it is actually going to cost before you spend time looking for a ticket, that would be more honest.

Listed football tickets for a game that week, wanted to exit the prices as the game came closer, the site did not let me edit, there was no support email or phone number to get help. Like a phantom company. The event expired and my tickets were lost. Very questionable.

I bought tickets weeks before event through the app. On event day, I didn't receive them, so I contacted support four times throughout the day and was repeatedly told that the tickets would soon be delivered. With less than two hours before the event, I was told original tickets weren't available and was offered alternative tickets. I accepted but those were also never sent. When I was already at the event venue, my request to speak to the manager was denied and I was forced to take a refund. Unacceptable service, lost my business.

I was attending a music festival this month in Huntington Beach. I decided I wanted to get vip tickets instead of the GA tickets I had purchased if I could sell my tickets at a reasonable price. (This trip was already a big splurge for me to do right before the holidays) I went with Stub Hub as I thought they were one of the most reputable and safe place to do so.

I ordered a ticket in June 2023 for an event in November 2023 in Dallas...never received the ticket or notification for the transfer or the third party to whom the transfer was coming from. Needless to say ticket never received and purchased my ticket last minute through Ticketmaster and got a better seat for less money, still made the event but with an irritating adventure with Stubhub.

After 5 contacts with StubHub over the past 10 months and their acknowledgement that my gift card was hacked and used by someone other than me, I felt compelled to let others know of the risks involved when using this company.. StubHub claimed the fraud department was working on rectifying the problem but never did. Each time I asked to talk to the fraud department they said I would hear from them via email within 48 hours to which never happened in any of the 5 communications with customer service.

I purchased tickets in July for a concert. I never received the tickets. After several calls to StubHub trying to get the tickets, no one ever called me back or even acknowledged that they were trying to help. After the date of the concert I requested my money be returned since I never received the tickets. I have emailed and called at least 50 times and all I keep being told is the payment is in process. It’s nothing but a scam. They got ripped off buying from a third party and passed that scam onto me. So much for “fan protection” and “we have you to your seat”. They are terrible.

Bought 4 tickets to NC State vs. UNC football game for next Saturday. Bruh, tell me why the service fee and taxes multiplied by four. Came out to $180, that’s a whole ticket on its own. They think I be making bread like that? 1 Star!

Purchased tickets over a month before event. Kept contacting StubHub through email because the tickets were not transferred and was told it may take until day of event. This makes no sense in case of issues and time to resolve. On the day of the event tickets were still not transferred so I called. Waited on hold for over two hours. Finally spoke to someone and they assured they would guarantee my tickets and resolve the matter and call me back. Four hours later and a couple hours before the event starts I’m on hold again for an hour and they dropped the call as soon as I start explaining the issue again. So I had to start all over again and waiting on the phone for another hour. This is horrible service, horrible means of communication and another screw you from big company. I don’t recommend StubHub

I purchased Travis Tritt tickets for 1 section and was sent tickets for the wrong section. I proved my case and got a refund because Stub Hub would not provide the same tickets in the section that I paid for. If I had not noticed the section on my ticket and compared it to my emailed receipt, I would have gotten there with tickets that were in the back of the venue versus in the front.

I purchased 3 tickets to a Dallas Cowboys game and was notified that third-party tickets would be transferred to me. Later that day, I received an email stating they were transferred, however, I never received in my in-box or spam. I've been calling Stubhub every day for a week and can't get anyone on the phone. The event is slowly approaching and I have friends coming in from out of town, but I can't get in contact with Stubhub.

Bought 4 tickets to see Hozier in Santa Barbara last July. Contacted StubHub several weeks before the concert to see if I could sell back. I was confused having both AXS and stubhub connected to tickets. Someone talked me through the process and said it was complete before I got off the phone. A few days before the concert I got an email saying I didn’t do it right. This was on a Thursday late at night while I was on the road. The concert was going to be Sat.

I bought tickets for a concert at the Filmore Oct 28th. I contacted StubHub 4 days prior about my tickets and concerns. Was told not an issue and to call if there was. Big surprise. Invalid tickets! Won’t refund my request for tickets and keep telling me it’s being processed since Oct 28th.

I purchased tickets for a Lakers game in August for 7 people. We purchased parking and fan gear for the game. The seller apparently didn’t have the tickets after all even though StubHub sent us a confirmation email and the app said confirmed. This is a lie. There were no tickets there! They should use the word pending and not confirmed. No one helped us get new tickets either!!! Our plans were ruined! Stub Hub is a scam and a lie. I wish I had gone with someone else.

Stubhub was happy to take my order, charge my card, but not talk to me AT ALL. They cancelled tickets that I ordered AND I STILL DO NOT HAVE A REASON WHY WEEKS LATER!! There is NO customer service to speak of at all. They expect you to EMAIL THEM!! Are you kidding me? This is 2023!!! Do they still use AOL too? There are STILL $3000 worth of pending charges from Stub Hub on my credit card!!! I WILL NEVER USE StubHub EVER AGAIN.

They charged my credit card $500., they called it a penalty for being unable to transfer tickets due to a third parties glitch. All of this took place within the first hour of the purchase, so the buyer was not inconvenienced. They confirmed it was not my fault, but charged me anyway. After 6 weeks, 20+ phone calls and countless emails, I gave up trying to get it back.

My husband bought me tickets to a concert for my birthday in September. The concert is today (Nov 9) but we won't be going. Stubhub cancelled our tickets. They were "nice enough" to offer tickets that costed 10x more than what was originally paid if WE covered the difference. Then when we said we couldn't afford it, they pretty much said, "Oh, well..." Stubhub did fully refund our money, but we wanted to go to the concert... not get our money back. They also threw in a $43 voucher for further Stubhub purchases. Useless, because we will NEVER use Stubhub again!

Horrible experience! We bought my daughter tickets for a concert 6 months prior to the concert. I got a reminder email a few days before the concert saying my event is coming up. This is my daughter’s favorite singer and she hasn’t stopped talking about the concert since we bought the tickets. So we drive two hours to the venue, pay for parking, buy food to sit on the sidewalk and eat so we can get in line 4 hours early because seating is first come first serve. I couldn’t find the tickets in the app but was assured by StubHub that my tickets would show up at least an hour before the event. About 2 hours before the event I got an email saying the seller failed to transfer the tickets to me. ARE YOU SERIOUS?!?! We were in line!!! We drove two hours!!

I order on Stubhub for years, never an issue but you always worry when will it be the first time. First time yesterday. First off to call to speak to someone or chat with someone, prepare to have nothing to do for about 2 hours. That is how long it took to get this issue resolved. Order tickets for concert, it was odd that I could not pick the seats but could only pick the row. First row we picked and paid for. Tickets came yesterday for concert tomorrow, 3 row seats not 1st row as we paid for. Finally got to customer service rep to be give the option to accept the tickets and get a voucher for 25% off next time. Or escalate to get better seats, with no promise we would get better. This process would be them sending me options to pick, and if I did not like any, oh call back...2 hours! No way.

The 1.2 rating out of 5 that they have is generous. I had posted a parking pass for sale. Nearly a full week before the event, StubHub deactivated it. (Of course, I did not know that until I happened to looked myself.) When I called, I had to send the pass to prove I had it, even though I have sold on the site before and they don't pay anyway until the person has the pass. I was told my issue would be "escalated." While they escalate, the time passes for me to sell my pass since the event is approaching. Yet, I just saw a parking pass sell 7 minutes ago.

When you sell a ticket, you are told "If there are any issues processing your payment(s), we will contact you by email." That is copy-pasted from the email they sent me when I sold my tickets. It's also a lie. StubHub is more than happy to quietly keep your money as long as they can, while you fight with their terrible customer service platforms and obfuscate what's happening with your payment, delaying it repeatedly. Truly a terrible company.

Paid $127.04 for parking passes in lot M/N for the Phila. Eagles, cowboys game on Sunday Nov. 5th. at 4:45 pm. Arrived at the stadium at 2:45 expecting to park only to find out that all the parking lots were full and blocked by Phila. police. This resulted in our being stuck in traffic for another hour + and having to park on the street 3 miles away. I bought the game tickets and parking for my wife who had just gone through stage four lymphoma. We are both in our 70's and had difficulty walking those 6 miles. Stubhub asks for a review but then says they will not respond to that review and I have yet to find an option to get a refund. I WILL NOT EVER RECOMMEND OR USE STUBHUB EVER AGAIN.

Purchased a ticket for Hulaween. Ticket was guaranteed to be delivered on the Tuesday morning before. It wasn't. I made several calls to customer service and they were useless. No refund, no new ticket, just lies. Now challenging payment through credit card company. Stubhub was absolutely awful in all aspects. They can not be trusted.

If I could give this ticket seller zero stars, I would. Buyer Beware! Purchased tickets for an Oct. Queen Concert via electronic tickets and while waiting in line, one of the tickets grayed out and disappeared. Called customer service and nobody could help. They won't even listen to your complaint. By the time I could search through endless emails to locate a link, we missed half the concert. Last time I will use StubHub.

I purchased a ticket for show and Stubhub pulled a complete bait and switch by sending me a ticket for a seat I did not buy (worse). It took forever to resolve with online chats, emails, screenshots, phone calls and was not resolved to my satisfaction. Terrible, terrible customer service and I will never use Stubhub again. I bought a ticket through Vivid Seats and they delivered what they said they would.

Bought a single ticket for Sammy Hagar. 7th row section 103 at the hard rock for 150.00. I was literally out the door when I get an email that seller canceled my ticket. Although StubHub rep was polite I was out a concert. Alternative seats were shit so took the refund. Sticking with the competition.

I bought tickets to Bruce Springsteen in Phili on 8/21/24 on StubHub 9/4/23. On 9/8/23 I received an email from the seller of the tickets saying he did not want to sell his tickets. I called StubHub and they guaranteed me in writing that they would honor the purchase with those tickets or tickets of equal value. On 10/21/23 I received an email from StubHub saying they canceled my transaction and gave me a refund. I don't want a refund...I want my tickets! If they had at least told me on 9/4/23 I would have had an opportunity to buy tickets elsewhere. The tickets have now gone up significantly in price. No one at StubHub will help me...I have even tried emailing the CEO of the company...nothing.

I purchased tickets on StubHub for an NFL game for my son and I to attend. I never got the tickets (Stubhub said they would be emailed to me). I tried to get help using their online help service, but the chatbot was unresponsive. Then I tried calling Stubhub customer service, but was told it would be a 45-minute wait when the event would begin in 15 minutes. So I bought tickets another way (my son and I were waiting outside the gate as I tried to contact them).

We bought concert tickets through Viagogo (owned by Stub Hub) four months before the concert date. We didn't get tickets until three days before the concert, and the tickets we got were not what we'd paid for. Instead of assigned seats, Stub Hub sent us standing room general admission. We called them right away and they promised to get us the tickets we purchased or better, per the "Stub Hub guarantee." They did not. So we called again and got the same promise. Still no tickets. The night before the concert, we called a third time and were told that our seated tickets had been sold to someone else. We could either accept standing room or get a refund.

I originally purchased 3 tickets in June 2023 for my daughter's birthday. On my confirm email, I was told I would be receiving the tickets by October 22, 2023. I received an email on October 23rd confirming that I received my tickets. I replied to the email saying that I had not received my tickets. I received another email saying I will have the tickets by October 25th. Well, by 9pm, I still had not received my tickets. I contacted StubHub online via their customer service chat last night (October 25th) and the rep told me that I would receive an email link in one hour with a link to my tickets. One hour and 15 mins later and still no email. The seller did not meet any of StubHub's deadlines to send me the tickets.

There are many examples in the ratings so I’ll be brief. Stubhub sends your tickets via Ticketmaster - they say they are 2 separate companies. When you buy tickets from StubHub and you need to sell them for any reason you hit "Sell my tickets" and the tickets are listed - silence for a few weeks. Then you get an email from Ticketmaster - "Here are your tickets" - again "Need to sell? Click here" - Ticketmaster works, they keep you updated, tickets sell, you verify your bank info and you get paid - meanwhile however, the “tickets” are still for sale thru StubHub. A few weeks later there is a charge to your debit card and an email from StubHub that you didn’t fulfill the sale and were charged the cost of the tickets. Later that day an email from StubHub - "You sold your tickets!"

Purchased 3 tickets to the Jason ** concert in Ridgefield, WA. Received the tickets in email, confirmed all 3 by clicking "accept tickets" as the email stated I needed to do. Two weeks later, make the 6 hour drive to the show, to then be denied entry because the tickets were suddenly no longer there! Many others in line had the same issue! We were told we would have to repurchase through the venue directly. Which we did so we wouldn't miss the bleepin show! I call stubhub first thing in the morning, explain what happened, they tell me to expect an email to start the refund process. Never received email, called customer service 6+ times, to never get through to anybody.

Bought tickets on StubHub for Raiders/Packers game in Las Vegas and when I got to the game I found out that I had no tickets (they said the seller recalled them). After 45 minutes, I was able to talk to a representative and they said they would find me replacement tickets. They never did. I traveled from Milwaukee to Las Vegas to find out I didn't have tickets. They said they would refund me - I still haven't received the refund. Be careful about using Stubhub, they make promises they cant fulfill, they take your money and it is absolutely impossible to get anyone over there to answer the phone to resolve your problems. Not to mention tickets listed for 300 will actually cost use 425 because of their fees. Just an absolutely awful experience!

I placed an order with StubHub and soon after placing received an email saying that the seller no longer had the tickets available for sale. Stubhub offered a second set of tickets for purchase which I accepted and paid for. I then received a second email from StubHub offering yet another set of tickets, which I did not accept. StubHub charged me for the additional set of tickets. I attempted to resolve the issue by calling customer service. On three occasion I spent 30+ minutes on hold. Finally I filed a complaint with the BBB and have disputed the charge with my bank. StubHub still refuses to refund the charges for the second set of tickets.

Bought tickets to Giants game on Wednesday. Mobile ticket suppose to be delivered on Friday. Called Sunday at 800 am and was told ticket would be delivered by 1000 am. Called at 1015 am to cancel and was told it could not be cancelled until 1130 am. Clearly, the “seller” was buying the ticket from ticketmaster and waiting to see if his or her purchase price dropped to a price lower than my buy price. This all caused problems as I had to buy a ticket from ticketmaster while in Met Life’s parking lot with no wifi. Avoiding this situation was the exact reason I used StubHub. I will never use it again as there is no point since their sellers do not own the tickets they are selling.

I bought football tickets on StubHub the Wednesday before the 11:00 am Saturday game. Even got an email receipt that said the sale was confirmed. On Friday evening I received an email from StubHub that said: "We apologise, but unfortunately, your seller is not able to provide the tickets that you originally purchased." The email indicated I could select new tickets due to StubHub's event guarantee and I did.

They do not tell you this, but ALL AMOUNTS are in US Dollars, even though the event is in Canada, and the website is .ca. We thought we were paying $700 CANADIAN DOLLARS for 2 seats They charged a $950.35 which turned out to be American and the total was $1300 Canadian. We are very nervous after reading these reviews that we may never get our tickets in time, and if we do, there is no guarantee that we will get the seats we paid for.

Purchased a parking pass and was sent the incorrect pass. Contacted StubHub to rectify and they will not help, will only give 25% voucher credit which will not be used since I will not purchase from Stub Hub again. 2 purchases from StubHub and both were awful. Will not order from them ever again.

I listed four tickets for a recent baseball game. The tickets were barcode tickets, and totally electronic for which StubHub takes responsibility for delivering. It’s in their policy. After listing the tickets, I went to the StubHub site to see if the tickets were indeed up on their site for sale. Two of the tickets were showing as for sale. Two of the tickets were not. I waited to see if the system would update and list the second tickets. I checked again and they were not listed. I went back on the site and listed the second set of tickets that were not showing on their site for sale. When I listed them I did not receive an error message that I was listing Tickets twice.

We bought Bonnie Raitt tickets for Austin 5 months ahead of the concert. Paid more than $300/ticket. On the day of the concert, we still had not received our tickets. They were supposed to be transferred to AXS. Then I got an email the morning of the show stating my tickets were no longer available but I could accept cheap seats in place of my great seats or get a refund. I took the refund. Then I found the original quality seats online and purchased them.

I purchased 4 tickets for a concert at Madison Square Garden to accommodate some visiting guests who wanted to see a particular artists. We had to purchase from StubHub as the concert was sold out on Ticketmaster. I paid too high a price for the seats we got (that was my choice) but at least we could go. The night of the concert, while we sat at the venue, the concert was cancelled. We had already paid to get to the city, paid for parking and paid for dinner. The concert was postponed until two nights later. Three of the four guest were no longer going to be in the state on that day.

Purchased tickets from StubHub for a concert only to realize they were 6 times pricier than the same ones on TicketMaster. Also as I was purchasing 3, the individual price ended up being a lot more than purchasing 3 tickets individually. Trying to sell them but likely stuck with these very overpriced tickets.

I recently had a frustrating experience with the StubHub app that I'd like to share. I listed two tickets for sale on the platform, and what followed was a chain of events that left me quite displeased. First, I never received any notification that my tickets had been sold on the app. Instead, my listing was abruptly labeled as "cancelled" or "expired." This led me to believe that my tickets were still available for sale, so I relisted them. To my surprise, I later received an email notifying me that the tickets had indeed sold, and I promptly sent them to the buyer. However, the lack of communication from StubHub left me in the dark about the status of my initial listing.

Purchased tickets months ago from Stubhub, loaded to my wallet, have a screenshot of one ticket. Friday before the game, I look for tickets, not there. I call StubHub, they will re transfer or replace, told to call back Saturday 1 pm if no tickets. Called Saturday 1 pm. Advised will get seller to resend tickets, check by 6 am Pacific time, I am Eastern time and need to leave for the game 9 am!! Ask if open Sunday morning, told open 24/7, call 6 am eastern time Sunday morning, LINE IS CLOSED TIL 8 AM pacific time. Called 8 AM eastern time, I do feel bad for the employee that answered the phone as I know explained, I don't have tickets. Wasted 3 days trying to get tickets and I'm not dressed or ready to go now. It's too late to get going and enjoy a day at the game. GIVE ME REFUND!!! HORRIBLE, no reason for this foolishness. DO NOT BUY STUBHUB!!!

I had tickets to an event that I wasn’t going to be able to go to. I came to StubHub to try to sell my tickets a month before the event. The week of the event came and I had not received any word or payment for my tickets and my schedule had changed so I decided to attend it. Last minute I got a notification from them that my tickets had indeed sold weeks prior, but they had not notified me or paid me for them. I tried to contact the buyer without success. They charged me the cost of the the refund they had to pay the buyer and pocketed the cash the buyer had given them. I will not ever be using this company again.

I decided to sell event tickets on their platform for the first time after my wife and I were unable to attend an upcoming event. I was selling 2 tickets. An issue occurred in their system where Ticket #1 was delivered to 2 separate buyers. The 2nd order was cancelled, but they were able to see that buyer #2 had opened and downloaded the tickets. To ensure that buyer #1 was able to attend the event, they decided to swap the tickets out with the 2nd set of tickets and cancel the 2nd tickets altogether.

These people sell you the tickets... Then the seller won't fulfill the tickets...So at the day of the event they will provide you a replacement tickets with the worst sits.. Not giving you a refund for the difference... The only way is a full refund however you have no event.

StubHub charged my credit card over $300 without my permission! As soon as I saw that there was a request to buy concert tickets that I had listed, I immediately notified them that the tickets got sold via Ticketmaster and I no longer had them. A few hours later, I got an email from StubHub about the charge. This charge was even more than what I paid for them!!! I have sent their customer service an email (which is hard to find on their website) but no response or credit yet.

I listed tickets with StubHub and they sold the together and separately. They are trying to charge me fees for selling the the tickets twice. I transferred the tickets to the original seller and then was given different seller information. I canceled the transfer and transferred the tickets to new buyer provided by StubHub. StubHub said I was being charged for canceling the transfer and not fulfilling the ticket order when I changed the transfer. Sounds like a scam to make $ in fees??

I sold tickets through StubHub. The buyer emailed StubHub saying they didn't receive them after the show occurred. I signed acceptance from FedEx from the buyer. Stubhub charged me selling the price. I called Stubhub customer service and they informed me of what took place. I asked what proof they required from the buyer and I was told an email was what they received. The customer service person could not tell me anything except how sorry he was and read from a script. StubHub charged me the selling price of the ticket. There is zero seller protection on StubHub. StubHub has stolen from me even though I had the receipt from FedEx and a picture of the tickets going in the FedEx envelope. This a unacceptable from StubHub.

I sold football tickets on this site. Even though when you purchase tickets to an event they charge your credit card immediately, when you sell, they don't pay you until 10 days after the event. Apparently my tickets for this game sold, but Stubhub didn't fulfill the sale because they didn't use the information I had already provided them (ticket barcodes) and the buyer purchased tickets elsewhere. Stubhub charged me $450 for their error! THey don't have to do any work to fulfill a sale, the seller does and they charge us a fee? Do not use this site, you will get ripped off and tell everyone you know the same thing.

I bought 2 tickets to Morgan Wallen and the show was rescheduled during a time I couldn’t go! I couldn’t get a refund. The only way to get my money back was to sell my tickets! So I enlisted them and sold them! Not only does StubHub take some of the money that you make selling the tickets, they don’t give you your money back (that you make from selling YOUR tickets) until 5-8 days after the event date! In my case this is about 9 months away. Their reasoning was “making sure the tickets aren’t fraud” but I bought the tickets from StubHub so how could they be fraud? Customer service didn’t help or seem to care at all.