StubHub Reviews

Stay away from this website. They are scamming people. I never received my Chris Brown tickets. The seller never sent me the tickets for the concert. I truly hope StubHub does better. I am very disappointed to say the least.

I couldn’t access my tickets for concert. The venue told us that the tickets were resold by Stubhub. I had to get another set of tickets in order to see the show. I never received my refund from them.

StubHub is a scam! I bought 2 tickets to a comedy show. When I made the purchase the page said it was $200 for 2 tickets but on the last Apple Pay page on which I clicked through too fast it changed to $400. So now I've been charged double what I thought I was being charged. Then in my panic I ended up on the actual venue's website and found that the actual cost for tickets was $31 each. So yeah! I paid $400 for tickets I could have gotten at the door for $62. That's a 645% markup. Never use StubHub! No regulation on sellers! No refunds! It is an unethical platform!

The seller transferred the tickets to me 3 times, the email to accept the tickets came in at 630, after the show started, an hr and a half after their refund time, I never got to go. Never received my refund. The tickets went unused. Still nothing.

StubHub has completely ripped us off. It’s a terrible company with absolutely awful customer service. They changed the event location and time on us an hour before the event was supposed to occur, and told us they would refund our money. Never got a cent. Today after six months, they told us they were never gonna pay us and that we were lied to by their own customer service. Goodbye $400.

So I bought front row seats to the 9 Inch Nails concert. It was around 4:00 pm day of concert. I purchased parking pass as well. StubHub site stated that tickets would be available sometimes hours or even minutes before show. So I parked, had a couple of Tequilas outside the venue. Waited.. Waited.. (15) minutes before start of show, I start Chat with CSR. HE said they are not in control of the "Third Party Vendors"? He offered me ticket in "The Pit" Or some other $70.00 seat location. My tickets were over $800.00. He then stated that the tickets were fully refundable. I replied, "I didn't want my money back, I wanted to see the show!"

I ordered football tickets on August 17, 2025, for a game on September 6, 2025. Stubhub charged my credit card instantly. As of noon on game day, 20 days after purchase and full payment, I still did not receive tickets. I used the painful AI chat on Stubhub site as they do not give any phone number to call. The chat robot finally connected me to a chat agent and I was told Stubhub had until 1 pm Pacific time to release the tickets for a 7 pm EST game. At 4:30 pm, still no tickets.

I bought a ticket several months before much-anticipated show, paid high dollar for good seat in mezzanine. But StubHub did a bait and switch: at the very last moment (less than hour before venue opened), my seat was “transferred” to the LAST row, the least expensive seat in huge auditorium; and StubHub is not compensating the significant price difference despite their “guarantee”.

Unnecessarily hard to buy, scams you. You will not be able to lock in a price and pay. They say when you call, even with a email confirmation that the tickets “are waiting review by our dedicated team” so do you have the tickets even if confirmed. They can see if you are trying to buy and change the price every time and will kick you out if the “time is out”. The time was not out on my purchase, and credit card information was given, pay was hit and it kicked me out. I did not get my tickets and when trying to get others it would treat that process. They have told me I have paid for stuff I did not get. The tickets I actually wanted THEY CANCELED AFTER MY PAYMENT WENT THROUGH AND DID NOT RECTIFY IT. DID NOT GET ANY TICKETS. StubHub cancelled my tickets after payment was done and did not refund me. I had to cancel my credit card dispute having the funds.

If I could've given them a zero I would've! I purchased tickets in July for a sporting event in mid September. The tickets I ordered were for row 2, but when they were delivered to me electronically they were for row 24. I called Stub Hub immediately to report the issue and literally NOTHING has happened since then. I've been told (now 4 times) by customer services reps, who I cannot understand, that they will offer me a refund or new ticket options ON THE DAY OF THE GAME...leaving me no chance to actually get a refund and purchase the seats I wanted. For a company that sells SPORTS tickets, they sure know nothing about how the experience or process goes. I will never purchase tickets from them again, and will be using Seat Geek or Vivid seats to purchase tickets from now on. TERRIBLE customer service and terrible experience.

StubHub is the worst company to ever do business with. I have a gift card that I have not been able to use because the pin and code is not working and I’ve called seven different agents and none of them have been able to help me and they keep telling me the same line that they have to escalate it. I would recommend no one ever purchased anything from StubHub. This experience has been horrible. I have worked with many companies and purchased many gift cards, but this company is the worst. Do not ever purchase any gift cards from StubHub because if you have any issues, they will not be able to help you and they will keep giving you the runaround and you will have to call them at least 10 times.

I would give zero if I could. They charge me $478 for Lil Wayne concert in Toronto and when the concert was canceled they returned 455, stole $23 from me and $20,000 other people. The supervisor who is Spanish named Robert was absolutely not helpful and would not give the full refund.

I bought two tickets to see Lady Gaga on September 3rd. The tickets were never delivered to me. Tickets said they would arrive the day of the concert at 5pm, at 5pm the time then got pushed to 8pm. 8pm comes around and still no tickets. I ended up buying two tickets from Ticketmaster because I was afraid I wasn’t going to see my favorite artist. Ticketmaster tickets came to me right away. Lady Gaga ended up rescheduling that day anyway, but I still never received my tickets from StubHub.

No validation for proof of tickets, sold to me I bought tickets to Tacoma Comedy Club for Gary Owen’s and turns out he will be in Texas. The process of proving this with online help service is horrible and denied refund. All I want is my money back.

They used a bait and switch tactic. It showed 2 tickets for $820 with fees included in that price, and I was charged $1755. When I spoke to customer service I provided a screenshot of what I was under the impression I was getting. Such BS. We need to all get an attorney and file a class action lawsuit against this company for fraud and misleading information.

Horrible experience right from the beginning and now I'm fighting for them to pay me for tickets I've sold almost a month after the concert. Never get return phone calls after numerous calls to them. Will never use the platform again. Buyer beware; not worth your time.

I would not recommend using these theirs. Go to Ticket master or somewhere else. I had paid $22 for parking for The CB concert. Well that parking was extremely far, so I paid for closer parking $55. I reached out to Stubhub and their representative Erick ** was extremely rude and did not care. For goodness sake, it was literally only $22. They didn't want to refund that, that's fine. But Erick's rudeness was horrible. He was so nonchalant and didn't care. He was just like "Oh well". PLEASE Spend your money elsewhere. At least the actual concert was AMAZING. Erick has ruined me to ever do business with Stubhub again. I am not sure why he's a customer service agent when he is a complete meanie.

I bought 2 tickets from Stubhub, they delivered it to AXS. I then sold them on Stubhub. But AXS is having issues transferring. So I called AXS and they told me to call Stubhub to cancel my sale. I called, and they gave me 2 options. Cancel and pay the fee. Or give this random person who bought my tickets, my Gmail and Password information???

I recently used StubHub for the first time and had a very disappointing experience. While browsing tickets, I was shown a pop-up advertisement for “the lowest parking price in the area.” Trusting that claim, I purchased parking through StubHub — only to find out later that the actual event parking was less than half the price. StubHub charged me $50 before fees and taxes (over $65 after fees) for a parking pass that I could have bought at the venue for just $32 (total amount). When I contacted customer service, they insisted that I wasn’t “paying double” since the pre-fee price was $50. But this misses the point: StubHub misrepresented the parking as the lowest available price, when in reality I was overcharged significantly.

Complaint Regarding StubHub Ticket Purchase for Disney Descendants – Amerant Bank Arena – Sept 6. In July of this year, I purchased four tickets for the Disney Descendants performance at Amerant Bank Arena through StubHub, after being redirected there from Ticketmaster. I did some research before purchasing and found that StubHub claims to guarantee their tickets. Based on this assurance, I went ahead and bought the tickets.

Horrible Horrible Horrible company! Avoid this place at all costs. They screwed up one event, gave me a small credit as a resolution. After a year, I decided to try them again, the SECOND event was screwed up so they gave me a small credit. I told them to keep their credit. I'll never use them again. They said "You should have called before the event for a resolution". That's great but when I tried and your wait time is over an hour and my event is starting in 15 minutes, I'm not going to miss the event for stupid tickets. I purchased NEW tickets off the street and dealt with this horrible company the following day. NEVER AGAIN.

I bought tickets to a football game. They were supposed to be emailed to me day of because supposedly the event would not let them produce them beforehand. Email arrived as shown in picture but no tickets. It was an hour before game and no way to do anything about it. Missed game and had over $80 stolen from me. Never again.

DO NOT USE STUBHUB | I purchased VIP (pricey $$$$) tickets to a show as a gift for my husband that was supposed to be in Nashville in August 2024. A few weeks before, per StubHub, was "going to be rescheduled" -- so we had to pay cancellation fees for our flight and cancel hotel. We waited and waited, and no reschedule. We finally verified with the venue that it was permanently cancelled and therefore we should have been reimbursed by StubHub 120% per their stated cancellation policy. Tens of calls and even more emails later, we still do not have resolution or our money back - and we're talking over $2000. Each time they say they are going to "escalate and resolve" and they're very sorry for the inconvenience but each time we hear nothing.

I am at a loss of words about the scam that StubHub ran against my family this week. Months ago I bought 5 tickets to the Benson Boone concert in Philly this past Wednesday September 3, 2025 and never received them. I called customer service over 7 times during the two weeks leading up to the concert and even escalated multiple times. Then I was told not to worry I would either get the tickets or a refund. They were tickets for my daughter’s birthday. One and a half hours before the show and we still did not get them. They never arrived.

I spent $160 on tickets. They now say they don't see that I got anything, and they won't help me online without info from the email I never received. I was told to dispute the charge. Horrible! Never again!

Do not use Stub Hub! I purchased tix for 9/6. Was sent tix for 9/7. She gave me the run around for over a week saying I was protected and that if the seller could not provide the correct tickets I would be sent a link with replacement tix of comparable or better value. No updates were given and I never received a link. I literally had to call them every day. Even on the day of the show I was told to just be patient! Three agents told me to head to the venue - I was protected - the link was coming. At 10 minutes before the show I still did not have the link. I finally got an agent to send the it and then she promptly disconnected the call. When I clicked the link and it said there were no replacement tix available!!! Even though I could see that Stub Hub still had plenty of seats! I had no choice but to go home with two very disappointed teens. Lesson learned.

I purchased tickets through StubHub and was unable to attend the event. We sold the tickets a couple of weeks prior to the event and was charged a fee both for buying and selling. The fees were ridiculous. The sale appeared to be flawless, even though we took a big hit with the fees and less than desired price for each ticket. Then I woke up a day after the event to find that I was charged a $660.00 fee for "You have been charged for this sale because you provided fewer tickets than the buyer purchased." I do not recommend going through StubHub for event tickets.

DO NOT USE STUBHUB!! I experienced technical difficulties multiple times using the site. This resulted in not receiving my tickets until I spent almost an hour with customer service. This resulted in me missing the kickoff after the commute to the event. I could not get a refund because the tickets officially arrived even though it was late. Not to mention I ended up with two sets of parking passes because I received an error message the first time and did not think the order had been processed. Interestingly enough they both showed up after I purchased the 2nd set. Absolutely horrible experience. Their response was that they didn’t officially own the tickets so there was nothing they could do. My thought, give me a refund out of their profits from service fees. Just an idea.

I had purchased tickets for both my wife and daughter for Hamilton in NYC. Original tickets never were released and I was on the phone with StubHub up until 15 minutes after door opening to get replacement tickets, which were all the way in the back of the rear mezzanine way further away from the original tickets at the same price I paid for front mezzanine. Horrible customer service I was basically forced into the tickets because my wife and daughter traveled to NYC to see the show. Never again will I use the service.

100% the worst customer experience I’ve ever had in my life. There’s a concert tonight and I still don’t have tickets and they can’t tell me where they are and they downgraded my seats without asking me. However, I don’t actually really have seats because they haven’t sent it yet. Their customer service doesn’t have the ability resolve anything. It really is a joke of a system where they take no responsibility. I’m happy to join in class action lawsuit against them.

Absolutely horrible customer service. The representatives are difficult to understand, and none of them seem to know what’s going on. I had to call multiple times to try and resolve an issue caused by StubHub’s own system. After their app update, an error appeared on my account that prevented me from selling two tickets. The system incorrectly marked them as sold and then locked the tickets, leaving me with no options.

I purchased parking through StubHub that ended up being a mile from the stadium (and just some person's parking spot near a Holiday Inn), in a questionable part of town. I contacted their customer service via chat four times. Twice, I was told they would reach out to the seller and email me before the event—neither happened. The event came and went without any follow-up. On my third and fourth attempts, I asked for a refund and was told I would receive one, but I never heard back. They also mentioned their internal affairs team would review the situation for additional compensation, but that too never happened. StubHub is a useful platform, and I would like to continue using it. However, this experience makes me feel like I shouldn’t, simply on principle.

Ordered tickets for The Weeknd. Feb 2025, to be told I will get my tickets a week before the event. I called several times, explaining my tickets had already been claimed and it wasn’t me. Fast forward to August event. I called yet again 4 times on the day of the event to be told they’ll call the seller of the tickets, if I wouldn’t get them that they would fully refund me or find me tickets. 4th call to see where my tickets were, I was told they have been claimed, so I cannot get a refund. DO NOT USE THESE GUYS. The event was over 120 days from purchase, so my bank couldn’t dispute it.

StubHub feels like a company that goes out of its way to avoid helping customers. Mistakes happen, but they lock you in instantly with zero flexibility or grace period. That policy is abusive, predatory, and shows a complete disregard for basic customer fairness. It’s infuriating that they profit from errors instead of protecting buyers. This isn’t just bad service, it’s exploitative. StubHub is hands down one of the worst companies to deal with.

Stubhub customer service deserves a 1 on a scale to 100. Just terrible. Sometimes little things come in big packages. Would not recommend and will never use again. I’m willing to miss out on events to not use this terrible company again.

Ordered incorrect tickets and immediately reached out to customer service. They would not help at all, other than to say that I can sign up as a seller and sell the tickets through their site. I WILL NOT be able to get my money back UNLESS I sell them and not until AFTER the event!

I purchased San Diego Padres Tickets through Stub Hub and they screwed me over. They sold me fake tickets and once I got to the venue, Petco Park told me my tickets were purchased by someone else entirely. I have called their customer service team 4 times since my event a month ago and they tell me I will get my refund in 5-8 business days but they keep delaying it. Do not trust what they are telling you on the phone and make sure you stay on top of getting a refund.

Bought tickets on StubHub for Jon Pardi (Dec 6, 2025) — they were invalid. I was denied entry and had to buy new tickets at the door. Despite escalating with proof and giving time to respond, StubHub has ignored me. Their “guarantee” means nothing. Buyers beware.

I wouldn’t even give them one star. Bought assigned seats and they issued “replacement” general admission tickets in the PIT! My fiancé is handicapped and can’t stand long so they were useless to me. I tried to chat with them but the chat conveniently stopped working both times. When I finally found the number for customer service they couldn’t explain why the tickets were reissued and said all they could do was refund the money. Let’s see if it comes through. I think they could sell my reserved seats for more money so they dumped me into the PIT. Royally pissed!

I purchased a parking pass for Teddy Swims General Parking proximate to the Greek Theater for September 5, 2025. I have no idea if we will/would have received the parking pass. They indicate that I can sell it, however, it has proven impossible to activate any of the payment methods that they say are possible including using my bank, PayPal or creating a pre-paid card to receive the money. All options end up in endless stuck situations or indicate that valid information is NOT valid. The staff (two separate individuals) are kind, but ALWAYS indicate I should try again in the morning or need to clear it up with the bank. I can't tell my bank that my savings account (it wouldn't allow me to use my checking account) number "isn't working" - StubHub is HOPELESS! BEWARE! STAY AWAY IF YOU CAN!!

Horrible! Never received tickets. Someone else with my last name is sitting in my seats I paid for. The only thing I received was the parking which is useless with no ticket since the venue is sold out. Multiple people in line at venue with same issue. I don't recommend this app. Wish I could score them a zero. Nothing good about StubHub.

Unfortunately, my experience with StubHub was less than satisfactory. I purchased tickets to see James Taylor on 8/30. On Friday, 8/29 I received an email to purchase parking tickets. I proceeded to move forward and paid for parking for the event. The day of the event, my tickets were not released. I inquired about where they were and was told that I would have them by 4:30pm on the day of the event. I DID NOT get my parking ticket till the day after the event.

It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and StubHub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less than 15 minutes. So she sent the new tickets.

I was sold fake tickets for parking for an event. I tried to call and speak to someone and some Italian guy whose name started with a V told me that I was too American to understand. He would not transfer me to anybody else and refused to help me. StubHub is prejudiced.

Purchased tickets for a show my daughter and I have been trying to see for two years now. Went through a seamless purchase process with StubHub until I "accepted tickets" which is the FIRST TIME I was advised my tickets were "wheelchair only!" StubHub's AI apologized that the ticket ad was not marked as "wheelchair only" and my "customer service team" would make it right. What customer service actually said was, "No refunds, the AI doesn't know what it's talking about, just sell the tickets for a profit and buy new tickets, YOUR fault, no refunds." When presented with screenshot evidence they still denied any wrongdoing on anyone's part except for me.

First and last time using Stubhub. I ordered tickets for a concert through them that were never delivered. When I started to complain about the situation I took me going through 3 separate customer service reps before my issue was resolved. They needed up giving me tickets to different seats which sounded great at first until we got to our seats which were behind the stage, plus the tickets were $150 less than the tickets I purchased. I asked if I could get a partial refund for the difference in the price and I got a no, so they just kept my money. An absolutely disgusting company. Avoid at all costs.

I purchased tickets for The Who at MSG. Very good deal. The tickets were never transferred and I reached out several times to voice my concerns. StubHub said they would be released by the venue by 5:00 on the day of the show. Funny how my friends had their tickets from the time of purchase. My order was canceled while I was on the train to the show. Yes I received a refund but at a ridiculously late time relative to the show. Their customer service said I received a refund and the issue is closed according to them. How do you cancel an order 3 hours before the show?

I bought tickets from Stubhub, I paid for them, and I didn't receive anything. Stubhub took my money and didn't deliver the tickets to me. They said the problem is from Tickmaster, which didn't deliver anything to them. I was scammed and my money was stolen without any guarantee or refund. Very bad company and illegal, which make money stolen from the customers without any support. Very bad support and not guarantee anything.

Stop. Do not use StubHub! I purchased tickets and they never sent the correct tickets. At the Venue on the phone with StubHub and I email them proof. StubHub offers another set of tickets for me. I accept the tickets but they will not go through to my phone. I send proof that it is failing on the website to give me the tickets. StubHub said I am not getting a refund, because I accepted tickets that I never received. StubHub is saying it is policy. I say it is stealing from your customers. I will be watching for the next class action against StubHub, if it involves this I will join it. Please let people know what StubHub is doing to us.

StubHub is the worst. Terrible. I purchased Parking passes for an event and they never showed up. I was told they wouldn’t do anything because they had till 3 hours before kickoff. That’s not enough time to tailgate. Terrible. What a ripoff.

Will never use again. Bought ticket they added on other items without me ever choosing that I wanted them. Things like insurance and parking passes. I already had a parking pass. This was an extra ticket for a friend to go with us. Didn’t know until got emails regarding them.. Kicker was they wanted to guide me to resell the item on their website so they could make money selling it yet again. It wasn’t about that much value in dollars purely the principal. Not the way you treat a customer. At least not if you want that customer to ever come back and be a repeat customer.

If I could give Stubhub no stars I would! I purchased tickets on 2/7/25 for a concert on 8/22/25. When I tried to access and "accept" the tickets on 8/19/25, I was taken to a webpage that stated the tickets had been accepted by another email address. I never accepted the tickets. I checked every email address I have. By Wednesday night it was obvious Stubhub would not honor any part of its "FanProtect Guarantee", so I repurchased tickets directly through Ticketmaster. The Ticketmaster tickets cost me $150 more than the Stubhub tickets on 2/7/25. I sent Stubhub screenshots of the webpages, receipts for both sets of tickets AND a photo of people sitting in the seats I originally purchased. They still insist I accepted the tickets. DO NOT USE STUBHUB! Their FanProtect Guarantee is garbage! Buyer beware!

DO NOT USE THIS COMPANY! They claim to be only a middleman and avoid any liability. We purchased three club-level tickets for the Tampa Bay Bucs game against the Buffalo Bills. All in the same section and row. After sitting in the parking lot on game day, in the rain, we were panicked because we still hadn't received the ticket confirmation. (That morning, they said they were forthcoming.)

I had originally bought tickets for a concert about a month ago and couldn’t attend because of a family emergency. I went to go sell my tickets online and I had put down the tickets as mobile transfer. Everything on my end said mobile transfer. So I had 2 buyers and I sent one of them the tickets. I then get an email about 2 days later that I was being charged for not sending my tickets which I did. It looks like on the other end of things the tickets were supposed to be paper copies which I disputed and told them since the beginning I had put down online transfer. They said I could do nothing about this and the money that I made off the tickets (which was less than I had originally paid) belonged to them. I tried contacting customer service and each time they would end the conversation or they wouldn’t answer my texts or questions for 10-15 minutes. Do not use this app if you want to sell tickets. They do anything to get money out of you.

WORST PLACE TO BUY YOUR TICKETS... They scam you... I never got paid for my listed sale even though the ticket transfer was successful.... SCAMMERS.... STUBHUB have some shame!!!! They add extra charges like Allianz Insurance but you never get paid back.... YOU GUYS SUCK!!

My ticket to the US Open Golf Championship was somehow transferred to someone I don’t know without my authorization while I approached the gate to the Venue. The ticket was purchased through StubHub. It was technically on the AXS platform at the moment it disappeared, but neither AXS nor StubHub would claim responsibility and neither would refund the cost of my ticket. So much for: “Customer service all the way to your seat.” And “Every order 100% guaranteed.”

Do NOT trust Parking Passes purchased through StubHub. Passes were never received, promises being made via my order page on the website, but passes never arrived. Fan Protect guarantee is worthless, Rosie in customer support was not helpful. Couldn't give proof of alleged ticket delivery. Couldn't refund after event, and won't even though I used StubHub's self-service option in advance of the event. Refused to transfer me to supervisor and then disconnected when I insisted. Horrible experience. Lost $$$.

Never Use StubHub - this was the most frustrating experience I have ever had with a ticketing marketplace. They Do Not Care. I purchased concert tickets the night of my event and never got the tickets via AXS. When I buy tickets from Stub Hub I should get my tickets via Stub Hub. Their Fan Protect - Every order guaranteed 100% - 100% F.A.L.S.E.!!!

I spent $150 on 2 tickets for a preseason football game 3 months before the game. I spent all day in the phone trying to get my tickets. Turns out Ticketmaster is the owner who never transferred them. They probably sold them to a higher bidder. StubHub did not stand by its guarantee and gave me shitty seats. It was that or a refund. It was my best friend's birthday and we were all dressed up for the game. I will NEVER use them again.

Ordered tickets in February 2025 for a concert and also ordered a parking pass. Started calling StubHub a week before the concert, because my account had said the tickets were there, but I had never received the email to get them. After getting nowhere with their chat, I called. Was assured that I would get the emails. The night before the concert, I called in again, was assured I would have them. Went to the venue site, and was able to see the tickets were in my account with my email. Still no parking pass. Called in the afternoon of the concert. Was told to look again for an email from ParkWhiz. Told them I had done this last night and today and there was none. They said to wait for an email. I called ParkWhiz and they said they did not work with the venue where the concert, and to contact StubHub.

I've used Stubhub before and when it works, great. But if anything goes wrong, you are alone -- and out of pocket. I purchased two tickets and received only one. What appeared to be a technical glitch. But despite hours on with their "support" team, constant assurances that I would either get the missing ticket or get a full refund or replacement tickets ("80% of the time they are equal or better to the ones you purchased")... I got nothing. I returned the one ticket and was told to cancel the return... and then was told I couldn't get a refund because I didn't return the ticket. The support team MO is: exhaust and frustrate them to the point where they don't want the money back. (And don't worry: we've got a lock on the resale market so our reputation doesn't matter.)

We purchased tickets through StubHub in June for a concert, trusting their so-called “FanProtect Guarantee” (see attached screenshot). The guarantee promises valid tickets or a full refund—don’t believe it. On the very day we were finally able to download our tickets, we logged in only to find they had ALREADY been transferred—without our knowledge or authorization. We immediately contacted StubHub (less than 3 hours later) and explained the situation. Our case was “escalated” to the fraud department, and we were told we’d receive a call or email with a resolution in a few days.

We bought tickets for the Muny Theater in St. Louis on 8/16/2025 for the 8/21/2025 show. On 8/20 I received notification that my tickets were ready. I downloaded the tickets to my Google Wallet as instructed. The tickets looked legit with the QR scan code but when I pulled them up the day of the show they were expired and missing the QR code. I spent a while chatting and also on a phone call and sent screenshots of the tickets without the QR code but they assured me they were good to go. Of course when we went to enter they said there is no QR code so we can't scan you in. I call the next day and was told that I need to call while the show was going on in order to get a refund. So much for their customer satisfaction guarantee. I was told they would escalate the complaint but basically don't hold your breath. I am contesting the charge with my credit card company so we will see. I have used StubHub before but never again.

I strongly advise against purchasing tickets from this company. My experience was a nightmare; they sold me fake tickets. When I arrived at the venue, the staff informed me that my tickets didn’t scan. To make matters worse, StubHub refused to replace them or issue a refund. I had dressed up with so much excitement, only to have my night ruined. It truly became one of the worst evenings I've ever had. Save yourself the trouble and look elsewhere!

I purchased tickets from StubHub almost a year ago as a Christmas present for my two young daughters. These tickets were supposed to be for a Disney show they have been looking forward to all year. The event is tonight. It starts in two hours, and I still have no tickets. StubHub support told me they would email me back within 20 minutes with a resolution. That was hours ago. I received nothing. Their “FanProtect Guarantee” means nothing in practice — a refund does not undo the damage of ruining an event and a gift that was planned a year in advance.

I listed baseball tickets which sold almost immediately. The price was 1/5th of what I had listed them for. I immediately contacted StubHub. They refused to acknowledge it happened on their end, I had received a visual confirmation of my net proceeds, which matched my expectations of the listing but I didn’t retain a screenshot. They requested “proof” and refused to rescind the sale, and just kept saying it was my fault. I know I didn’t enter the wrong amount ($10 instead of $55) and it wasn’t a “keying slip up” on my part, replacing the $55 with $10.

I sold my ticket to Andrea Bocelli in Italy. I received confirmation that I successfully sent the tickets to the buyer. Well after the concert StubHub charged me a fine, let alone, never paying me for the tickets. I sent them proof, the buyer’s name and the date I sent the ticket. They sent back the message that I didn’t fulfill my end. No other explanation, no way to contact them back.

They’ll overcharge you. But most of us are okay with that part. If your event gets cancelled, that’s where it starts to get bad. I’ve been trying to get a refund for 2 months now. Horrible customer service.

Something has happened to these companies over the years. From trustworthy to bad systems, as far as I can tell. Listed a one-night bio ticket for a festival. When uploaded Stub Hub changed it to a three-day ticket due to vip. Before I realized when I got the email confirmation, the ticket was sold before could get them to correct it. Told Stub Hub but customer still tried to use for the other nights so I assume the company didn’t tell them. Now, not only was this person upset, I have not been paid for the one legit night ticket. A change the company's system flipped when it received the uploaded ticket.

Stubhub is a scam, I made the mistake of buying tickets with them, only to find out minutes later that the same tickets were offered at ticketmaster for 20pct less. They don't allow you to cancel the order (of course, why would they, their business model relies on naive customers like myself). Lesson learned, never again will I do business with this company. Be warned.

SCAM site. Cancelled my listing and they still sold my tickets. When I couldn’t fulfill their demands to transfer the tickets that were nonexistent because I sold them elsewhere, they didn’t charge a “fee”, they charged me the full amount for the tickets. For a listing that was CANCELLED. Customer “service” is a bot, then a rep who has no power and can’t see anything, to the promise of a manager calling which never happens.

Avoid StubHub if you can for tickets. I have had multiple issues with them. The first was for a Nate Bargatze show in which I bought tickets 3 months in advance. When I did not receive the tickets the day of the show, I had to contact their customer service. It took them all day to find out that the tickets I purchased were not available. Their solution was to give me tickets for different seating much further away than what I bought with no discount. Then just this week, I did not receive the parking pass I purchased until the morning of the show. The parking pass was miles away from the venue and not as it had been advertised. They did not get back to me until after 6:00pm, which was too late to solve my problem as I had plans to meet friends at 6 pm. Now they will not give me a refund. Avoid StubHub at all costs!!

Worst ticket site on the planet. Only ticket site I've seen that does EVERYTHING possible to ensure you can't get in touch with them. In April (2025) I purchased tickets for a Neil Young concert on August 21, 2025. It is now August 18th and I STILL do not have the tickets and no way to contact the seller OR StubHub (since they don't have customer service). I can't make the concert, and I can't even resell the tix because I don't have them yet. I have spent a couple of hours trying to find a way to contact someone but all they have is BS virtual customer assistance. DO NOT USE THIS SERVICE! Bought some tickets from SeatGeek and I got them an hour later.

I've been a buyer and a seller in the last two weeks and both experiences were horrible. My ticket didn't sell because it was "hidden," despite my asking price being the lowest I could find AND lowering it even more to their "Competitive Price." I tried contacting customer service to understand why my ticket was hidden and the response was buyers with some filter turned off could find it. Yeah. No-one found it, meanwhile, tickets for four times the price sold. Fool me once... Three days ago I needed tickets for a Zach Bryan concert. Found two on StubHub day of event. Got to even, tried to pull up the tickets only to receive an email saying "We're sorry, the seller couldn't deliver...You can have a refund in EIGHT days." While I'm AT the event. Thanks StubHub! Had to spend over $1000 to get my two kids and I into the show. This company should be fined and closed down.

I sold Chris Brown tickets on StubHub on Aug. 7th, 2025 at Ford Field! On Aug 7th I received an email confirmation stating that my tickets were received on Aug. 7th and I would be receiving a payment 5-8 business days. I called StubHub several times to inquire about my payout and they guaranteed that my tickets were received and I would receive my payment in up to 8 business days only to receive an email on Aug 17th from StubHub stating that I will not be paid because my tickets were not valid. How? The buyer accepted the tickets. Once they were accepted they were no longer in my account. I’ve spoken with StubHub numerous times and they guaranteed that I was in good standing and that the payout could take up to 8 days. Never once did they say the buyer did not receive the tickets!

I purchased a single ticket for a Cardinals game last night. I decided to splurge and bought a ticket in the "DIAMOND BOX" behind the visitors' dugout. The ticket was about $350 with an upcharge of about $100. Not cheap, but it was a "DIAMOND BOX". Therein lies the rub and misrepresentation. The "DIAMOND BOX" is pictured as a unique section separated from the Field Box section above it. WRONG!!!! It is just the same section with letters for the rows instead of numbers. To get to the below-grade "club," you have to walk all the way to the top of the section and then back down. Quite a hike. No break in the rows to get from the "DIAMOND BOX" to the area two sections over. The seats in the "DIAMOND BOX" are the same crummy seats as the rest of the stadium. The view was great, but the amenities were missing for the "DIAMOND BOX".

I have called several times and gotten no help. Stub hub is saying my account was compromised. I am still waiting on a refund from months ago for an event I was not able to attend due to not being able to access my tickets. I have purchased tickets that I am not able to access for an upcoming event on August 24th. I spent hundreds of dollars on these events and no one can seem to help me recover this account. I keep being told that someone will call me back and that has never happened. I have never received and email which I was also promised. This is unacceptable and poor customer service and poor business. I need the tickets that I purchased for $500 dollars.

So disappointed in StubHub, Ticketmaster and who was originally selling the tickets for a concert at the Hard Rock in Atlantic City tonight. I purchased two tickets in April, money withdrawn from my account then. Hours before the concert still didn’t have the tickets and suddenly I’m told the “seller” couldn’t transfer the tickets in time. I’m offered replacement and BTW the option sent was the only option hyperlinked and able to accept. I accepted them and the response says STANDING. I would never have purchased STANDING tickets and it was never referenced until I accepted the replacement tickets after a failed transaction with StubHub, Ticketmaster and their scam “seller.” So disappointed with response from “Jake from Central America.” Deceitful transaction on StubHub, Ticketmaster and their scam “seller.” Never again.

Someone hacked into my account and purchased $700 worth of tickets. When I called to resolve the issue, I was informed that I would receive an email stating that my situation had been escalated and was being investigated. However, I never heard back from them. Now my bank is saying they cannot refund me because the tickets were bought using my account, despite the fact that my information was stolen. I am livid. Please never purchase anything from this company. Additionally, every time I bought tickets from them, I experienced issues with transferring them. We even missed half of a concert once because I was on the phone trying to transfer tickets that I had already paid for two months in advance.

I purchased a parking pass for The Nate Bargatze show. The pass was clearly sold as Lot C front row (I have a copy of the receipt) the cost of which was higher than the general admission tickets. When I received the ticket, it was for general admission. I called their customer service, and they told me not to worry when my ticket was scanned I would be directed to the correct parking spot, which did not happen. I paid extra for this ticket because my wife and I are both handicapped. Customer service outright lied to me when I called to complain after the show saying that I clearly only bought General Admission.

I’ve never experienced such predatory seller treatment. StubHub put me on hold for hours until I gave up, clearly designed so sellers can’t contest unfair penalties. They offer zero leeway, even when the situation is clearly beyond your control, and treat honest sellers as disposable. Their “support” is robotic, apathetic, and entirely buyer-sided. Avoid selling here unless you’re prepared to lose money and be stonewalled by a company that profits from your misfortune.

Bought tickets from StubHub for the Graham Nash concert in Buffalo. I had friends in from California that I wanted to treat. When I got to the Venue, the girl scanned the QR code on my ticket it came invalid. I showed her my receipt from StubHub showing I paid $400.00 for the 4 tickets. She told me they don't do business with StubHub. Needless to say, they would not let us in. Can you imagine the embarrassment standing there with my friends. I called StubHub to get my money back, their customer service made it sound like it was my fault. I gave up. Scumbags! Beware.

Literally the biggest scammers I came across to. I don't know how is it still running. Probably with people like me who trust them even after seeing this review. If you are seeing this trust me stay away from them. They are truly scam. I swear

I bought tickets to a baseball game for my wife's birthday. Found resonable tickets in a section I had never been in and was looking forward to the game. Two days before the event received a message that tickets were no longer available and was given a list of nosebleed alternatives at no extra charge. (Sarcasm warning) Oh, how generous (sarcasm finished). Not I have to wait up to ten days to get my money back because I opted for a refund. It’s amazing that my credit card was billed right away when I bought the tickets but a refund takes so long. This was my first experience with StubHub and will be my only and last time.

I purchased tickets for the Styx concert in early July, 2025. I also purchased a parking pass. I received an email from StubHub telling me I would receive the parking pass through a third party. I received an email, but was never able to accept the pass. I also received an email telling me the concert tickets would be emailed to me from the venue. They never came. I asked for a refund, but was given a BS answer about no refund because I didn't contact them before the date of the concert. TOTAL SCAM. Will never use them again!!!!

StubHub sold me tickets with incorrect information. I thought I was getting seats at a venue, but it turned out to be standing room only at the back. I filed a claim to get my money back but they would not. They told me I could try to sell them again with the same information to try to get my money back, but then charged me a fee for listing incorrect information on my tickets, even though I copied exactly what the tickets I purchased said. I spent 6-7 hours trying to fix this, but customer service said they did nothing wrong. Weak!!!

Horrible! I am shocked that such a well known company treats their customers like this. They have taken $598 from me for canceling the sale of a ticket. The tickets aren't even worth a 3rd of that. They took the price I had them listed for (with profit) and debited me. Unbelievable. It makes no sense to charge me that. It is outrageous what they are doing. I would not have even made that amount if I had sold the tickets as I originally intended. Robbery.

August 11, 2025. I purchased game tickets as well as a parking pass through StubHub for a Diamondbacks game this past weekend. The game tickets were fine, however the parking pass was no good. Essentially, I was emailed what looked like an already used parking pass. There we no links or instructions in the email to address the problem. I made multiple attempts before the game to contact Stubhub in an effort to correct the problem, only to get disconnected from customer support without resolution. After the game, I made another attempt only to receive an email stating I would not be refunded anything and my problem fell outside of the scope of their guarantee. Really Stubhub? What a scam.

My first and last experience with this company. They are scammers! 1 is too good of a rating for them, wish could give them 0. Terrible customer service, they just read standard answers from the book but can't answer your specific questions or resolve anything so once you purchased tickets, you are on your own-they have no control over individuals whose tickets they are selling and no guarantee of anything.

Stubhub is becoming a scam site. How do they allow someone to "cancel" a transfer that was paid for? And then hold my money with a promise that they will send them again by 3 hours before the event? Their excuse is that they will provide alternative tix if they don't re-send. Well they did not. After 4 calls ruining my day and no resolution up to an hour before the event, I was forced to buy new tickets at 3 times the price and then received an e-mail offering alternative tix or a refund. Then when I clicked on the e-mail, there were no alternative options and just a refund button. Why would someone cancel a transfer if they planned to actually follow through?? It is a basically a scam.

Bought tickets on StubHub that turned out to be fraudulent. The event staff wouldn’t let us in, and I had to spend over 20 minutes on the phone just to get a partial answer. After all that, they told me it would take three days just to decide if I’d get a refund. Completely unacceptable. When you sell fake tickets, the solution should be immediate — not dragged out while the customer is left hanging. Never using StubHub again, and I’d strongly recommend others avoid it too.

I had the worst experience buying tickets off of this site. Who runs this? I understand you guys omg. Be careful buying tickets from this site. They don’t protect the customers. I understand they are a third party site but wow can you say non helpful also non considerate, non caring and absolutely no compassion if there's a problem with the tickets you purchased. Can you say scam because I thought this company gives replacements if the seller can’t provide wrong. No thank you never again!!

They advertise parking for a venue but it was 4 miles away. I needed to Uber from venue to parking. Also the parking lot did not honor the parking pass from StubHub and I was charged $52. Contacted StubHub and they would not refund or address that I was being charged twice for the same parking.

We bought tickets well in advance of the Outlaw concert. The day of, still did not receive the tickets. StubHub claiming that the venue had not yet released them even though the opening acts had been going on for at least 2 hours. We called and got a chatbot, etc. CUSTOMER SERVICE WAS HORRIBLE!!! Wasted about an hour before giving up and buying new tickets at Ticketmaster. DO NOT USE STUBHUB IF YOU WANT TO GO TO A SHOW!!! COMPLETE SCAMMERS!!!

Drove to and from and spent 4 hours walking around to find out my 2 tickets were no good after a 2-hour wait in line. Unreal. Bought tickets with friends and family and we couldn't get in after months of planning and money spent.

BEWARE of doing business with StubHub. I bought concert tickets to see Paul Simon in Seattle and at checkout was asked if I would like to purchase a Parking Pass for the Event. I clicked yes. It was a big rigamarole to actually get the pass after I had paid for it. I was able to print it on the day of the event. I drove 2 hours to the concert venue site, where there is a secure garage, for which I thought I had purchased this pass. The price at the garage was less than I paid, but I thought that was the cost of paying for a convenience I didn't need.

Geez I wish I'd read reviews before ordering tickets. Everything about the process was bad and worse disappointing. So I needed to complain more to be eligible to post, your system and idea is bad but you dont care, you have our money and basically there no recourse if we are unhappy except cancel payment. The ticket was a birthday gift.

Purchased parking passes for two different events at the same location, Chase Field, in downtown Phoenix. The parking garage is right across the street from the venue, and we have parked there many times in the past. Upon purchase, I received the passes which were not the location I purchased, but at a church parking lot one mile away from the venue (I would not pay $40+ to park a mile away!). I contacted Stubhub and told them the tickets I received were not the tickets that I purchased and I wanted my money back. I was told that the tickets I received were what was listed and basically nothing could be done. I then sent customer service the screenshot of the tickets as I was purchasing them, which clearly showed the location that I wanted. I also provided a screenshot of the tickets I received, clearly a different location. I was again told that the tickets I received were the tickets that were listed and too bad.

I recently listed Parking Passes in the B/C lot of Oriole Park for games 8/10/25 and 8/8/25 for $50 each. They are "hidden" BUT a "recommended" pass in lot B/C for $55 (without fees) is listed as is one for $60 (without fees). Seems as if they are controlling who sells first. This seems ILLEGAL!

I purchased Chris Brown tickets on 4/5/25 and today is the day of the concert and my tickets are ready for mobile then when I hit the accept tickets button it say that the tickets were transferred to another account, I didn't authorize this, This concert is less than 8 hours away and the slogan that you stand by is not being upheld. My 12 year old daughter is upset about this error.

This company stole my money. I sold 6 tickets and they was supposed to pay me $405 and they didn't. They say my account is block and they can't do nothing. Never use StubHub. I call 15 times and nobody knows how to unlock my account. Now the last person said, we are not able to do nothing. I ask her: "Are you going to stole my money from my tickets?" She said nothing we can do. If someone try to login to your account multiple times with wrong password your account get lock and you will not be able to recover your account and will not get paid.

When you list your tickets, sometimes Stubhub will not categorize your tickets as "Recommended." Their website will tell you what to do to get them "Recommended," but doing those suggestions does not necessarily make a difference. The three main things their site tells you to do are to price tickets competitively, give row and seat details, and to pre-upload the tickets to their site. I did all of those things. My price was significantly below what I paid for them when they initially went on sale on TicketMaster. What really irks me, is when viewing which tickets were recommended in my same section on Stubhub, seats that were behind my row with obstructed views and costing $50 more per ticket were recommended and had no seat or row details and were not preuploaded.

I would not recommend using this platform to sell tickets. I tried multiple times to transfer my tickets and spoke to customer service at least 7 times. I have the emails to prove it and shared it with them. Despite all that, they were never able to help me complete the transfer. Since the tickets weren’t selling and I couldn’t get support, I decided to just attend the concert myself. Of course, the day before, someone finally wanted to buy them, but by then I had already traveled. The company still charged me the full price for the sale, even though I used the ticket myself. So I ended up paying double. I pleaded with them and sent all of the email documentation showing the back-and-forth. A month later, they finally responded just to deny my request. Absolutely unacceptable. I’ll never use this platform again.

SCAM ALERT!!!! And of course I read the reviews after the fact. I purchased tickets for the Davido 5 Alive Tour at least a month prior to the event. On the day of the event, Ticketmaster issued me tickets for general lawn admission at $42, yet I had purchased tickets for row 200 at $400. Ticketmaster issued tickets two hours before the event, I called them and they said they cannot handle it since I didn't buy tickets directly from them. So I called StubHub, from one agent to another, three agents later, still no resolution. I cannot fully express my disgust and dissatisfaction. I have looked forward to this event for at least two years, only to come and be met with this kind of disappointment. I am so distraught. Please forget about StubHub, not legit!

I posted a listing and IMMEDIATELY cancelled it. An hour or so later I received an email claiming that my tickets had been sold. I immediately called Stubhub and was instructed to wait to receive an email after the concert. I received an email stating that I would be charged and IMMEDIATELY disputed it. On July 28th, Stubhub charged my card WITHOUT authorization. I BELIEVE THAT STUBHUB IS SCAMMING THE CONSUMER. Absolutely despicable behavior! Avoid this company.

I purchased and sold transferred tickets on StubHub. They even sent me proof of transfer with the buyer's name and email telling me the transfer was successful. Then they tell me that that is not proof of transfer… WHAT???

I'm very disappointed. Their job was to make this transaction easier for both parties, but they leave you hanging when you need help the most and won’t accept their mistakes. They had the wrong venue for the event I wanted to attend, and now they're asking me to resolve the problem alone. I used to trust them, but not anymore.

I never received my tickets (mobile) that I initially purchased, I had listed them to resell so I was to transfer them to the buyers once I received them “on the event day” - but the tickets never came. I’ve been charged my ticket cost (which again, I never received) PLUS a $37 per ticket fee for “not delivering the resale tickets to the buyers”. I NEVER GOT THE INITIAL TICKETS!!!! StubHub has said they can do nothing about it and I’m now out $400+. I will never ever use stub hub again. 10/10 DO NOT RECOMMEND!!!

I used StubHub for the first and last time. I ordered tickets that included a parking pass. At the end of the purchase, I saw two add on boxes (one for parking and one for insurance). Both boxes were automatically checked. I didn’t realize that I had to uncheck those boxes to decline those add ons. I didn’t think it was obvious how it was set up. Not knowing that cost me an extra $78 (parking and insurance I didn’t need). The freaking concert tickets were $60! As it wasn’t an intentional purchase, I contacted customer service chat and was told StubHub has a no refund policy. No refunds for any reason. As far as the ticket insurance, I was told to call the insurance company directly, who also have a “no refund for any reason” policy. My only option was to resell the parking pass by listing it on the website (which is difficult to navigate).

Don't buy parking passes on StubHub! Twice I've gotten to the garage and they were full. I had to pay for a new garage (that I could have gotten on the day of the event without StubHub fees). I requested a refund both from StubHub and Visa and was rejected. I showed them the new parking charges.

Purchased tickets from StubHub in December 2024 for a Zach Bryan concert on July 20th 2025 and paid them $1,350 for tickets I never received. Their customer service is completely useless and can’t do anything to fix the issue nor do they have any concern for the customer. This was my daughter’s Christmas present. It caused us a ridiculous amount of stress after spending our hard earned money on tickets we never received and therefore were unable to use. We are yet to receive a refund after spending countless hours on the phone with customer service.

Please DO NOT buy tickets through Stubhub. They do not tell you that you will not get your tickets until after you pay. Once you pay, they tell you that you will receive the tickets on the day of the concert. They are very shady and not transparent with the whole process. We bought our tickets to see Bad Bunny and traveled to Puerto Rico and spent close to 3k on tickets and got nothing. 3 hours before the concert started they kept telling us to check our email, that the tickets were sent and kept putting us on hold and transferring the call to different people. They completely ruined our last night in Puerto Rico. We are still trying to get our money back. We even paid extra for guaranteed tickets or our money back and that was also a lie… Still have not heard back, they are dishonest and fraudulent. Safe yourself the headache.

StubHub was suppose to email me my tickets....never got them....An event employee to me the tickets might be on the MLB app. StubHub is terrible, they didn't email my tickets....I will never use StubHub again!!!

This company is a total scam. Plain theft. Bought and sold ticket with them. Never have I get the funds for my sale. Customer service is doing nothing to help you. Always telling there was an error on their side and it will be solved in a few days. It’s been more than a month and nothing. 800 dollars they stole from me and I guess from many other people. Please guys don’t get trapped. Don’t do buisness with them.

I bought a parking pass back on June 23, 2025 for a concert. Never received it and called StubHub immediately and provided proof of never receiving the item. They approved my refund on 6/24/25 and said I would get a refund in 10 business. We'll I did not. On 7/21/25, I had to file something with my bank and the Better Business Bureau for my money. If I'm protected by the plan that comes with my tickets, give me my money back.

I bought two tickets for a show. Had receipts. StubHub mixed up our order sending on ticket to Ticketmaster, the other will not boot from StubHub. Stubhub argues I had only 1 ticket, receipts prove another story Ticketmaster has one usable ticket s-hub the other which will not load to ticket master. "Hub argues and insists in spite of proof rendered I did not order two tickets. I'm out 240 dollars over a software bug trying to buy two tickets at least for now. Very difficult to work with cust support. I sent them detailed notes.

My husband bought me tickets in early May 2025 to see The Fray in DC on 8/1/25. It was $500 for our 2 seats. He also prepaid for parking. He constantly checked the app in the weeks leading up to the show, and the tickets were never delivered. He tried their chat feature at least 6 times leading up to the day of the show and was reassured each time that the tickets would be delivered by 4 pm that day. Needless to say, that never happened. He then reached out 3 times after 4pm on the day of the show and was told the seller would not release the tickets, but they would give us 2 other seats (general admission) despite the fact that we paid for premium seats.

StubHub's policies allow for the sale of tickets without verification from the sellers that the tickets are real. It’s ok for them to take your money but to not make sure you actually will get your tickets.

I recently purchased tickets from StubHub to see Bad Bunny in Puerto Rico as a surprise for my wife on our honeymoon. As a huge fan of Bad Bunny, this concert was meant to be a highlight of our trip. We flew all the way from the United States, filled with excitement, only to be met with a terrible situation. When we arrived at the concert venue and tried to scan our tickets, we were told that they were invalid. Imagine our disappointment! I immediately called StubHub's customer service, hoping for a quick resolution, but all they did was send me an email indicating that a refund would take 72 hours. This was beyond frustrating!

Do NOT trust StubHub — especially for major events. I purchased tickets back in January for the Bad Bunny concert in Puerto Rico (August date). StubHub said the tickets would be emailed on the day of the event but they never arrived. After multiple calls and long hold times, we were offered alternative tickets and told to wait. Two hours passed, and still nothing. StubHub agents eventually said our only option was a refund even though their FanProtect Guarantee clearly states we’re entitled to comparable or better tickets if something goes wrong. What makes this worse is that we found better tickets available online at that very moment and StubHub’s team flat-out refused to honor their policy. Every time we asked to speak to a supervisor or someone with decision-making authority, we were either placed on hold indefinitely or hung up on.

Sold parking tickets stating that the parking was at the venue (elevator ride away, basically). Parking is actually a 10 minute walk away (for someone healthy, I am handicapped) and they stated since it was a 'reasonable' distance for a HEALTHY person, it wasn't a problem. Never using them again.

Bought a ticket from their website with a specific seat and to find out on the day of the concert, the seat is not available and gave us a choice to have a refund or accept a limited view seat. Never again will buy a concert ticket with them. Very bad experience

As a family, we traveled all the way to Switzerland for a Euro 2025 game, only to find out StubHub never delivered the tickets I purchased well in advance. I waited until I was allowed to contact customer service, which was three hours before the match. The only thing the chat person was able to do was give me a link for alternative tickets. Guess what, the link showed no tickets available. Just hours before kickoff, I still had nothing. Zero resolution, zero accountability. Thanks for the offer of a refund, but how does that help my family? With just 2 hours before the game, I was forced to scramble and buy alternative tickets at a much higher price — all because StubHub failed to uphold their basic responsibility: delivering tickets I paid for. The extra cost was an additional $370 and we were split up at opposing ends of the stadium.

Bought and resold tickets via SH to a concert in April, never received the tickets. Had to painstakingly provide documentation for refund, after many, many calls and hours on phone was given refund. Sold tickets for a different concert in June that I bought from SH. Instead of receiving payment for the tickets I sold, SB held back the money from the concert in April, saying I owed SH money for the tickets I never received for the April concert. SB agrees with all these facts, yet they make me again painstakingly have to explain everything (which they can see on their end) as though it is new information.

Horrible experience selling tickets through StubHub. They flood your email with messages and when you upload tickets/barcodes, they suddenly have technical issues. I uploaded the barcodes as instructed and they were confirmed. This was about a month from the actual event. I went on with my business as nothing because I uploaded the barcodes. I did not receive any notification or prompt that there was another step to the process of selling tickets.

Stay away from this company. The have their own StubHub app, however, when I purchased 2 tickets to The Wizard of Oz at the Sphere in Las Vegas, only one ticket with their moving bar code, i.e., their "ticket," downloaded to their app. The other ticket was sent to me via a link imbedded in their email to me and opened in Safari, the iPhone browser.

StubHub is a complete scam. I paid over $2,300 for 8 WWE tickets, and they never sent them. Turns out someone else had already claimed and used them. I spent 4+ hours on the phone the day of the event getting lied to and hung up on. They promised the tickets would show up by 4:30 PM — They didn’t. My family had to buy 8 new tickets at the door for another $800 just to get in an hour late. Their “FanProtect Guarantee” is worthless. No refund, no replacement, no accountability. StubHub cost me time, money, and ruined a night we had been planning for months. Never using them again — And you shouldn’t either.

I paid for tickets well in advance with great seats to an event that I would be traveling for. Five days before the event, I was informed that the seller could not deliver the tickets and StubHub gave me a button to click on to find replacement tickets, which of course, there were none that they would be willing to pay for since it was only five days away and prices had skyrocketed. I contacted customer support and they told me the only thing they could do is refund me. So I had to rebuy new tickets with worse seating for hundreds of dollars more. I don't know how they can allow sellers to post and sell tickets for sale and then not follow through. I'm extremely upset about this and will never do business with StubHub again.

Stubhub sucks because their entire business model sucks. It depends on other randos actually making their tickets available if they ever existed in the first place. It's like if only half the products on eBay were real and most of the time, you are having to get refunds. People suck, so StubHub is going to suck no matter what.

Do yourself a massive favor and NEVER give your money to StubHub. This company is a complete scam. I purchased two tickets for my fiancé’s birthday, then received an email saying they were canceled. Panicked (since we had already booked a hotel and rental car for this event, I am travelling from a different country for this event), I bought two more tickets to make sure we didn’t miss it. A short time later, I received another email saying the original tickets were not canceled. I immediately contacted StubHub and spoke to a representative who assured me that I would be refunded for the extra tickets. I sent them proof. The cancellation email, the duplicate ticket purchase, everything. I was told my refund would be processed in 5–8 days.

I will never use Stubhub again. They are cheats and thieves. I bought through them and attempted to sell. They told me multiple times via email, cheats and phone my tickets were sold after at least 20 clarification calls. After a verbal guarantee of my sale and confirmation they two days after the event took my money. They refuse to refund. They suck!

The worst company I have ever seen. They have 0 grace period if you accidently press the wrong button even if you call 1 minute later. Worst customer service. I would never buy from them again. Please beware.

Avoid StubHub's parking pass service. I purchased and received a parking pass today and learned you cannot download it to Google Wallet; but I did have the pass with barcode on my phone. For some reason when I got to the parking lot at the event I could not pull up the pass. When I tried to log into my StubHub account to retrieve the pass, I was told I could not do so because my email address and password were not a match. I repeatedly requested a new password be sent to my email address and it never was. I had to go pay to park at another lot. I later attempted to recover the $100 I spent on the pass, but it was a waste of time - their customer service is not the greatest. Do yourself a favor and go to one of the many other available parking pass sites.

Got scammed on tickets to Hersheypark concert. Purchased seats and only received general admission standing room only. Had to leave the concert because my mom is disabled and can not stand. Customer service did not care at all and wouldn't do anything about it. They were rude to me. Wish I could give zero stars. Hersheypark does not support StubHub.

TERRIBLE experience. My friend purchased a ticket to the Chris Stapleton concert at MSG to join my Mom and I for her birthday. We spent the entire day trying to get her ticket through StubHub. We were told that it’s normal to get them right before the event. We got to the event… no tickets. MSG ticketing staff tried their best to help but since StubHub is a third party there wasn’t much they could do. We spent most of the afternoon trying to get in touch with someone at StubHub to help us either get a refund or our tickets only to be put on hold for 30+ minutes at a time which took away from us enjoying the evening. We tried all the way up to an hour before the event but ultimately the show was sold out and my friend had to take the train back home and couldn’t attend the show with us.

The bad experience ever, terrible customer service, they don’t care about you, not helping to solve anything, bad platform, I bought a ticket for Coldplay and the last minute they told me the seller decided to not send me my tickets and give me my money back, and they can’t do anything, when I paid by their platform. I lost my concert and I paid for it on October 2024, so frustrating.

This is quite the racket you guys have developed. Take a customer's money, hold it for 6 months, fail to provide the service, give the money back. The customer should be happy, right? They were not actually out any money. Except, you guys do this to a couple hundred customers at every venue all over North America every week and it adds up to millions of dollars in an interest bearing account and you guys just keep the interest. That interest adds up to hundreds of thousands of dollars a week and must be millions of dollars a year. Pretty smart, neat scam.

I bought tickets for Flatland Calvary at Wendell's. The tickets were not advertised with age limits. When we received the tickets they had (18+) on them. We contacted the venue and they verified that only 18+ would be allowed to enter. We called StubHub for a refund on two of the tickets and they stated that we had to go to the venue on the night of the concert and try to get in and then they would refund. We did not want to wasted the trip since the venue had verified 18+ so we used two of the tickets and even verified when we went that the other two tickets were useless. Stubhub still would not refund the tickets. I followed up again and they still said they would not refund the tickets. Will never use StubHub again.

Updated on 07/27/2025: Stubhub ended up NOT giving me a refund for my fraudulent parking pass along with the Allianz ins coverage, they took all the funds out of my bank account! This scammer needs to be caught! I reported this issue to the BBB!

We will never buy tickets through Stubhub ever again. Stubhub sold us invalid tickets. Fortunately, the box office at our venue was able to find us seats. Now, Stubhub is denying our refund and the venue is having to get involved to prove that we had invalid tickets; so Stubhub, who sold us tickets that didn't exist, is accusing us of being dishonest in this situation.

I’m extremely disappointed with StubHub. I bought tickets for the Coldplay concert in Nashville well in advance (10 months ago), and they never delivered them. I contacted customer service multiple times, and each time I was told the tickets were “on the way.” I trusted the process because they kept reassuring me. Then, just 1.5 hours before the concert, they canceled my order (8 business days for refund) without offering any replacement tickets or real help. At that point, it was impossible to find alternative tickets. I ended up missing the concert entirely, one I had been looking forward to for months. This experience was incredibly frustrating and upsetting. StubHub completely failed to deliver on their promise, and their lack of urgency and transparency caused me to lose a special night. I will never use StubHub again, and I strongly suggest others think twice before trusting them with any events.

They sold me tickets without mentioning I couldn’t transfer them to other members of my party so we all had to wait until everyone was here which made us late to the event. The customer service rep was absolutely indifferent.

Second time and last I will use this scamming company. First off they don't even have the tickets. I spent 850 on tickets and still not transferred. This show is at Red Rocks 45 miles from my house. They did this to us with avalanche tickets. I am stuck. Can't even buy other tickets out of fear. Customer service is useless and a waste of time. They cannot do anything to help and do not go out of their way at all. Use any other platform but they should be investigated. They may refund but what about my cost of taking a night off, paying a babysitter and having to drive to a venue 45 miles away with no guarantee of tickets..

This company is a total SCAM. All the one-star reviews don’t lie. They sold me fake concert tickets and assured me all the way up until the day of the show that my tickets were confirmed and guaranteed despite the fact that the mobile transfer never came through. On the day of the event, my tickets still hadn’t come through. We were at the gate and couldn’t get into the show. It was infuriating. I called StubHub for the millionth time and they finally admitted I was sold fake tickets but they’d send me a link to get another set of tickets. Except the concert was sold out, so there were no other tickets to get. They ruined everything. They are a scam. This should be illegal. I will NEVER use StubHub again and you shouldn’t either! Run far, far away from them and buy your tickets directly from the source.

I mistakenly bought 4 tickets instead of 2. Tried to sell 2 of the tickets. Stub Hub informed me they were sold. I tried to transfer the Tickets via Ticketmaster for MONTHS. Up to the day of the concert... Stub Hub kept saying try 5 hours before concert, then 2 hours before the concert. I tried numerous times to contact both Ticketmaster and Stub Hub for MONTHS! I get a phone call from Stub Hub 1/2 hour before concert asking for me to "surrender" my Ticketmaster account information so the buyer could access the tickets. Which required me sending my Ticketmaster login and password to Stub Hub which I actually did because I felt so bad these people wouldn't have their tickets! The next morning I woke up to a $600 charge (fee) on my debit card because buyer wasn't able to get the tickets. I also got an email explaining the charge with a link to dispute the charge included.

Worst customer service from this company. They give you the runaround and wait till last minute to replace your tickets. They do this so they don't have to give you a refund, they gave me a replacement ticket 15 minutes before the event when I called 3 hours before the event.

Bought NY Mets tickets two weeks ago, never received tickets. Customer support was just to tell me roll dice, spend whatever it takes to get there and eat it when you're left outside. But hey maybe they “give” you tickets to another game so you can relive the nightmare.

StubHub Rippoff.... Recently purchased a concert ticket. StubHub for some reason allows sellers to post tickets without disclosing where the seat(s) are located. So, the buyer is stuck with a "trust factor" that the description in the heading of the post is all you have to go by. In my case, no exact row/seat was in the posting.... The heading said "Center Close" for the location. I bought the ticket. The sale went through. I look at the location and it's the rear section, 4th row from extreme back of the venue. Nowhere near any subjective assessment of "close", in fact, 4 rows from furthest extreme.

I am writing to express my extreme dissatisfaction with the customer service I received from StubHub. My recent experience was marred by unhelpful representatives, multiple abrupt disconnections, and shockingly unprofessional comments. Throughout my attempts to resolve my issue, I was met with dismissive attitudes and a complete lack of empathy. On several occasions, the representatives hung up on me mid-conversation, which not only prevented any progress toward a resolution but also demonstrated a blatant disregard for my concerns as a customer.

I am very unsatisfied with my experience and purchase. I purchased parking next to venue site for an outrageous price. Then, on day of event, received notice that parking site was off site and in a neighborhood. The area around the venue is very unsafe. I contacted customer service many times. No one contacted me after several attempts. I will NEVER use them again!!!