StubHub Reviews

Toronto to Florida and they failed to provide "guaranteed" tickets. My wife and son are standing in Florida from Toronto Canada with no tickets on Mother's Day. Stubhub "guaranteed" they would be digitally delivered on the day of the game and then failed to do so. Not only was the guarantee meaningless, they could not provide replacements. The cherry on top is that they will hold our money ($1000.00) for a week before refunding it. My wife saved for a long time to be able to afford this with flight and hotel and she has been reduced to tears on Mother's Day thanks to this more than shady company and their worthless "guarantees". We strongly advise avoiding this place in favour of a company that provides a ticket in hand when you make the purchase. We will be taking legal action but regardless, it doesn't make up for the tears and disappointment. Can you imagine? Date of experience: May 11, 2025.

Added the parking option to a Bridgestone event. The lot was not only a mile away from the venue (not noted), but ALSO the attendants couldn't accept my StubHub info when I arrived (the helpful ladies said other StubHubbers had the same problem). So I paid again at another lot and arrived 30 minutes late to the game. Tried to get a parking lot refund but the snarky SH rep gave me 20 detailed questions to answer which added even more irritation to the hassle. I told them to keep the $38 ($19 higher than what the lot charges without SH) and I'll keep my thousands in future purchases. Perhaps this will happen often enough that the company goes out of business.

We drove three hours to a show and I had not received tickets. I called before we left to make sure we should go and they said - oh you will get them. I kept calling and was reassured. We get there, pay 30 bucks for parking and guess what - no tickets. We were on the phone with customer service for 20 minutes, missed the first 15 minutes of the show (no opening act 1.5 hour show) for them to only offer us an obstructed view as something that was equivalent to- the show was in progress and we just wanted to get in so we took it thinking they would make it right.

We had purchased tickets in December for Jelly Rolls concert in May. We continually checked for updates on our tickets. It said they would be available the day of event and were never made available. We were on the phone with customer service on the day of event for 2 hours and were late into the venue. Stub Hub offered different tickets and they were not comparable to ones previously purchased. We did accept tickets as we wanted to see the performer; however, we were not made aware of the view being obstructed. The seats were purchased earlier as one of the attendees has a heart condition and the other was pregnant. All we were told is they had followed policy.

This is the biggest scam on the internet. My wife purchased tickets to Teddy Swims 5 months ago - the day of the concert (today), they told us to accept different tickets or take a refund. The seller apparently got a higher price than we had paid. The site should have required him to honor the sale from December. They supported this unbelievable situation!!!

After purchasing event tickets the option to purchase a parking pass from SH popped up. I purchased a pass and discovered the parking area was 3.5 miles from the event. Contacted SH and they said nothing can be done. No refund. SH swindled me out of $25.

Original date of transaction: 4/11/25. Date of incident: 5/8/25. Complaint: Stubhub did not notify me, the customer, that my tickets weren’t being delivered. It took me reaching out to customer service 15 minutes before the start of my event to ask where my tickets were. At that point, a customer service rep sent an email to a link saying they compensated new tickets. I clicked on the link, to find that I did not in fact have new tickets. It was now 5 minutes to the event. They stated at that time they didn’t have any new tickets but would refund me. When speaking to a customer rep today, 5/9/25, I kindly explained that I purposely did not select the option for a refund as I wanted to dispute the cost of the original ticket plus the cost of the new tickets I had to buy last minute.

May 7, 2025: StubHub Canada Ltd. charges their Canadian concert tickets in US$ currency, despite their ticket confirmation stating it is in Canadian currency. This resulted in an over-charge to me, as a Canadian customer of, in my case, over 77% of the original ticket price. Stubhub "Canada" is a scam and just another reason (as if we needed any!) to NOT do business with the United States, or in this case, StubHub Canada Ltd.

Predatory company, uses misleading and deceitful messaging to pressure you into paying a ridiculous mark up. I was told that there were only a few tickets left for the show I wanted to see and lead to believe that if I didn’t make my purchase before the 10 minute timer ran out, I wouldn’t get a ticket. Prices were at a nearly 300% markup. That was a week ago, I just looked and tickets are still available. To add insult to injury, the tickets have someone else’s name on them. Needless to say I will never use StubHub again and I urge everyone else to avoid them.

Cancelled my order well ahead of time of the event and was told by one of their customer service agents that I would get some sort of compensation, even if no one bought the re-listed tickets from me. I also told them have the vendor to not send the tickets my way. The tickets got sent to me anyway, only a few days before the start of the event. I got no compensation and when I tried to tell them about what happened, they told me that, there is nothing they can do. No partial refund, no credit, essentially, nothing.

Very disappointed in this process. Purchasing tickets to find out last min my tickets aren't available and I got moved on the other side of field away from friends and family. Now I'm unable to cancel this order with seats they're saying were assigned to me.

StubHub sold me a parking pass for the NCAA tournament. I paid $53.84 after fees and services. Three weeks after the event I was notified of an additional $92 fee because the parking agency does not authorize a resale of their parking passes. StubHub refused to assist noting that it was more than 7 days after the event. The fact that they had no right to sell the pass was deemed not to be relevant to the matter. If I had purchased directly from company, I would have paid just $22. Thanks to StubHub, my total bill is $145.

I know when and when not to use Stubhub for the most part. My wife on the other hand had no idea until now. She was surprising me with tickets to a Brian Regan show at The Clyde Theater in Fort Wayne, IN on Sun, April 27 for my 40th birthday. Looks like they double booked him, and he had a show in Ohio the same night. After numerous calls to StubHub, they still cannot confirm that this event was cancelled. They have the email showing proof directly from The Clyde in our file, mind you. I am a very patient man, but this is overboard.

Bought the wrong date and immediately (30 seconds later) called Stub Hub to try to change the tickets. They refused and said I can buy another set with all of the fees. Then try selling the other tickets and lose money on the fees. I asked if that was ethical and the representative had no idea what the word ethical meant. I’d stay away from this company and buy tickets elsewhere.

I haven't used StubHub for a while and recently tried to use them to resale my Pearl Jam tickets. My resale got rejected even after I downloaded my receipt for the full price I paid for them. I thought this company and its reputation was better than this. I am unbelievably disappointed in my experience and will not recommend this company to friends or family. I highly recommend not listing your tickets for resale on this site. Seller beware.

I wish I could give zero stars. I had the worst experience ever with StubHub. I bought a ticket weeks ahead of time to see Dead and Company at The Sphere in Las Vegas. A few days in advance, my ticket was not there. I called multiple times a day - they kept saying it would come, and that the seller would resend the ticket. I asked them to give me a refund so I could buy another ticket (while there were still reasonable tickets for sale), and they would not, and told me I had to wait until 4:30 the day of the show. Fast forward to the day of the show at 4:30 - they said, "Oh, we don't know who told you that, you have to wait until 30 minutes before the show!!"

Zero rating!!! I will never use StubHub site again! Poor customer service. We did not receive ticket!!! Missed half the concert and had to buy ticket three times the price!!! Customer ticket guarantee not honored!!! Customer service beyond rude and did not care that we experienced alot of stress and inconveniences!!! Never again… done!!!✔️

After using Stubhub to purchase concert tickets for Joe Bonamassa my credit card was immediately hit with several FRAUDULENT hits. Had not had any issues since getting the Wells Fargo card over a year ago. This required WF to cancel my card and issue a new one. Anyone that has had this happen to them is aware of the headaches of going through contacting all of the accounts being paid on a regular basis by their credit card. Stub Hub obviously LEAKED enough of my personal card info to allow these fraudulent hits to occur. Within minutes of giving my card info to Stub Hub I was notified by HIGH PRIORITY messages from WF of the fraudulent activity. Definitely NOT A COINCIDENCE..!

Bought an event ticket and because of personal reason, could not attend it. Then I sold same tickets in February on StubHub platform. It’s been more than 2 months and I haven’t received my payment yet. Whenever I try to contact the support team, they copy paste exactly same message that “it’s been escalated “. And when I ask status of payment, they try to Fun. Literally, Stubhub team you should be ashamed. And I think StubHub should be banned because where are they using my money, I don’t know. Whether they have some other business. This is my order number: **, if someone from StubHub reading or if team of BBB can help.

I have had multiple bad experiences with Stubhub, and will never be using this service again. The first bad experience I had was when I bought a Bonnaroo ticket in 2019. My wristband came in the mail CUT IN HALF. When I got to the ticket office, and presented my broken wristband, they said it had already been scanned and could not be used for entry. Stubhub was unable to contact the seller, and therefore, the issue was never resolved. Eventually someone at the ticketing office felt bad enough for me to give me an extra wristband. I never received a refund.

Horrible experience. I bought tickets at the floor level and received tickets in the nose bleeds. I called StubHub and they offered me worse tickets even higher in the nose bleeds and did nothing to rectify the issue. Terrible company and awful customer service! Would not recommend!

Tried to sell tickets on stub hub. They found a buyer but when I transferred the tickets to him I made a typo on his email. I got a notice from stub hub that the tickets had not been transferred so I called customer service to find out what happened. The customer service rep could not find any information about the transaction from the order number I gave her or my email address, and seemed impatient. I assumed that the ticket buyer canceled.

Paid 140 dollars for a parking pass. Never got it. Called StubHub, rep Said payment did not go through. My PayPal account statement says it did. I would give them -1000 stars if possible. DO NOT USE STUBHUB.

Outrageously unreliable. Literally OTP with my credit card company to dispute the charges. They cannot find the order despite emailing me two confirmation numbers, and the virtual AI sends you back to itself in an endless loop. ViaGOGO is the same company. Avoid at all costs. Waste of time.

Worst experience ever. After not receiving the tickets to a sold out show, worked my way through a chat, bot and chat with a clueless customer service person only to be directed to a very rude customer service person informing me that even though I purchased and paid for tickets, the ticket was not available. At least my friends got to see the show while I sat outside the venue frustrated. Terrible experience, will never use this service again. Avoid!

Purchased Tickets to Hamilton in NYC. Got to theatre only to discover tickets were invalid. Seats didn't even exist. Person at door said "Did you purchase from StubHub - this is common with them, you're not alone", and then pointed to a line of people off to the side. All of the people she pointed to also were sold invalid tickets. Called StubHub and they said they would look into it. The show was sold out. We paid for gas to get to train station, train tickets to get into NYC, a hotel, food - not to mention the time. Now they inform me they are really sorry, they will refund me the tickets. Nothing else of course. DO NOT PURCHASE FROM THEM - THEY ARE A SCAM!!!

They don’t explicitly say how much the fee will be until AFTER your card is charged!! Then they don’t accept cancellations so you’re stuck paying twice as much as everyone else who attends the event. Despicable.

This is the worst experience I have ever had getting concert tickets. I bought a parking pass and 2 tickets for Tyler Childers in charlotte. Could not go tickets were listed to sell. They got listed 3 times and I was told I would have to pay for all of them. Finally got that straight after calling 10 times and not being able to talk to someone that speaks English. Parking pass was bought by someone. Talked to a lady that helped me make sure I transferred it to the right person. She said it was. Next day get email saying I would have to pay for the parking pass because it was not transferred right, I needed to sell 2 tickets to concert. The ONLY way for this person to get the tickets I Would have to drive 2 hours away and meet them at the venue. Now they are going to charge ME>> SOMETHING NEEDS TO BE DONE WITH THIS COMPANY TAKING HARD WORKING PEOPLE'S MONEY.

Description: I bought two 4 day passes to the Masters. Order # **. We could not attend the last day (Sunday) so on Friday April 11th I went back to the StubHub ticket location and talked to Hannah, the location manager, about how to sell the Sunday tickets. She walked me through the app personally and needed the actual tickets to verify and activate the sell. I asked Hannah is when I bring the tickets back on Saturday evening if my responsibility is done and she said yes. The tickets were listed under #** and were sold immediately.

Worst company ever!! Ordered 2 sets of tickets on accident. Called within 5 minutes and they couldn’t refund our money or get us our tickets to resale. On phone for 4 hours and got hung up on 2 times and ended up losing 620 dollars with of tickets that couldn’t even be found.

above the tickets. What a sneaky con deal this corrupt organization is.

Never received the email with the tickets. Called Stubhub 5 different times, including multiple times the day of the show. Was assured by customer service that I would get my tickets, replacement tickets, or a refund by the time of the concert and a phone call from a manager. None of that happened. We missed the show which was a Christmas gift for our kids. When I reached out to Stubhub again, I was told that I wasn’t entitled to a refund because I couldn’t prove that I didn’t get the tickets despite screenshots of my Stubhub and Ticketmaster accounts showing that I didn’t get the tickets. They basically stole $1000 from me and then refused to make it right despite their polices. Worst experience ever! Will never buy from them again!!

I purchased two opera tickets for Rome which were expensive. After I agreed to purchase them, AFTER, I learned that I had incurred an estimated fee of $349. They were unwilling to return that after the fact charge, or at this point, I'm so mad I would like to cancel the purchase altogether. No adjustment for charges. A True Rip OFF.

Got parking from Stubhub advertised $8 upon billing got a $10.00 process fee - ridiculous - went forward with order - However when we got there parking was $15.00 and when the event was over they required another $8 to get out of the parking structure - Contacted StubHub and did not offer any refund/help - all about the money - Receipt to get out said our time expired at 7:00 PM (that is when the show started). Do Not Use STUBHUB.

Stub Hub is the WORST and I wish I never did any purchase with them!! My God! We don't go out much and wanted to go see the Lola Young Concert. I am a bit naive' about purchasing tickets and got totally scammed from Stub Hub. The tickets were way over 500 dollars (for two) and the Parking (they encouraged you to buy) was $54.00 (on site it is $42.00) BUT >to the right of the theatre you pay only $20.00 and THEY are NOT connected with the rip-off Fonda parking lot. Stub Hub SUCKS, I MEAN SUCKS!!! So PLEASE use them as a very last resort only if you have to...and don't EVER buy their "Parking Offer." There's PLENTY of parking around that area/theatre!!! Stub Hub has Scamming... Mastered!!!~

I listed tickets for sale Jan 2, 2024 on Stub Hub. The tickets were sold to a third party on Jan 24, 2024. As per Stub Hub's policy, I would not receive payment until the event occurred. The event proceeded as planned on Dec 7, 2024. I have NOT yet received payment - more than 4 months after the event, and more than 15 months after Stub Hub sold my tickets. I have contacted and spoke with Stub Hub's customer service 13 times. Each time the representative indicated that my account had been blocked (no explanation as to why), and that my concern had been escalated to the next level. Each time, there was no response. Five times the customer service rep personal guaranteed that they would track my account and follow up. No they didn't. So I assume I will be calling again in two weeks time. I feel that they are purposely delaying, hoping I go away, so they don't pay. Feels like complete fraud.

If I could, I would give them zero. I couldn’t find my tickets the day before the event. But the worst part about it was they told me I was gonna have front row seats. That’s what I wanted to purchase. When I got there I was three rows behind the front row so you don’t even get what you think you’re buying. Next time I will go directly through the person selling the tickets or the company or definitely a different company. I will never use StubHub again with an awful experience and very stressful. Didn’t realize they were through eBay.

Purchased ticket March 5 for April 11 Warren Zeiders concert. 4/08 I went to download ticket and rec'd an error saying ticket was downloaded by another email address. Called and was told they would "look into it". Called again on 4/09 and was told "they would escalate the issue". Called twice today 4/11 and I'm being told "The event starts in 6 hours, we will call you back in 5 hours." I have guests coming from out of state, and I purchased a VIP pre-event ticket to a meet and greet, that starts at 5pm tonight. StubHub is waiting me out most likely in hopes I will just buy another ticket, but I refuse to give these scammers another dime. If I'm not given an equivalent ticket (same section) by 5pm tonight I'm out $250.00 for my unused ticket as well as the VIP pre-event I purchased.

Scam company!! They over price their tickets then charge you a “service fee” that is almost more than your tickets. Then before my event I get emails about it, click on it and see where they’re selling same tickets for a fraction of the price I paid! Total price gauging! Would not do business with them ever!

Bought tickets for "Kane Brown with Mitchell Tenpenny" as advertised on Stubhub. They had it listed as April 11th. This was incorrect. Kane Brown with Scotty McCreery is April 11th. Kane Brown with Mitchell Tenpenny is April 12th. Same venue but different opener. I only wanted it for Mitchell Tenpenny. I informed them of this mistake and they told me the tickets are correct since it's Kane Brown on April 11th. They acknowledge it's listed incorrectly but they are saying I paid for Kane Brown tickets and got Kane Brown tickets. Except I specifically searched for "Mitchell Tenpenny tickets", not "Kane Brown tickets".

StubHub refused to honor their Fan Protect policy and refund me for tickets. They changed my tickets, and I did not accept their offer, however, as the manager Luis said - HE feels that its comparable even though I declined the offer. I have been fighting for a MONTH and even with a screenshot from the chat when "Dona" promised to send a refund link - I am out $353!

The worst experience I have ever had. I purchased tickets for the Eagles for April 5th. The seller never released the tickets. I called StubHub customer service the morning of the 5th. They tried to call the seller with no luck. It went downhill from there. I asked about their replacement policy and they said if the tickets are released they would find other tickets at the same or better at no extra cost to me. They promised to call me back in 4 hours which they didn't.

I bought Shakira tickets in October 2024 and still can’t access or transfer them. I’ve emailed you and Ticketmaster multiple times with no real help—just vague replies. It’s now April 2025. SIX months. This is unacceptable. I don’t want a last-minute cancellation. Please fix this ASAP. You already have all my info.

Tonight was a total mess Fantasia & Anthony Hamilton, 8:00 PM (event local time) at Lenovo Center (formerly PNC Arena), Raleigh, Section FLR6 | Row 9, Event Status: Confirmed. I purchased they tickets in Feb 6th, made sure I screenshot everything. Got to the event which is almost 2hrs away. My tickets could not be open. I received that email stating the tickets are ready > click here to claim tickets (2 tickets). When I clicked the tickets said sign into Ticketmaster (mobile tfx). I had to go the ticket booth and they couldn't locate nor find the tickets. I immediately got on the phone with Stubhub and spoke Ethson. He could assist and stated that he would escalate issue up and someone would call me back. "WFH" I'm standing at the event now and how long would that take? Not sure he said.

Purchased tickets for an event November 2024 for an event that would occur April 2025. One week prior, I attempted to download the tickets and kept getting "invalid or expired/shared link." Spoke to well over 10+ agents over the course of 4 business days and called nearly every hour up until the event. 30 minutes before the show, I get an email notifying me of an option to refund or replacement tickets. At this point, 30 minutes did not allow for drive time and have submitted a refund.

Got an email I should be refunded between 5 to 8 business days. WHAT ABOUT MY AIRPLANE TICKET? Hotel reservation??? DON’T USE IT!!!!

Such a disappointment. My daughter purchased a General Admission Plus ticket for $260 and they never arrived. She contacted StubHub and got the (apparently usual) response about the owner not releasing tickets. They offered a REPLACEMENT ticket. When she opened it, it was just a general admission ticket worth $160. My husband then called to try to get this sorted out and they tried to tell us she could not get a refund because they gave her a comparable ticket. He asked to speak to a supervisor. 30 minutes later the same person tried to pretend he was the supervisor. An hour later they agreed to a refund. Absolutely unethical.

This place is a joke. Last minute canceling a PARKING PASS of all things. No reason no explanation nothing. Getting a refund is a joke too. Buy your tickets anywhere else. These guys are scammers for sure.

I wish there was a zero stars category. Bought tickets through Stub Hub for a concert. Our flight got cancelled. NOT their fault… I fully acknowledge this. So went to their seller site to resell the tix. Took forever to figure that out (first time selling tickets). They were finally sold. So I went to transfer them. Their instructions didn’t work. I tried and tried. I spent hours today trying to make this work. Then I got an email saying that I had 1 hour or the sale would be automatically cancelled. And if that happened, I was on the hook for what I already paid and what the seller paid!!!! So I finally found a phone number (verses Steve their AI bot). I called and it took the lady (over 20 minutes for her to finally escalate it to another person who is STILL working on it).

My first and last experience with StubHub. I purchased concert tickets in September 2024 for a February 2025 show. In January, I received a notice saying the show was to be postponed. Now it's April. They've had my money since September - 6 months, over $400! The artist already has a future date scheduled for the same venue yet it is not considered a reschedule of my show. StubHub says I would get a full refund, if my show is "cancelled" or my tickets will still be good if my show is "rescheduled". By not officially cancelling or rescheduling a show, they just get to hang on to your money indefinitely. This is a deceptive business practice. Bad Experience. Do not use. Do not trust.

I never received my tickets from the seller for tonight’s concert! I called StubHub this morning, and they said that the seller had until 4p CT to send them to me, and if I didn’t received them by then, to call back. I didn’t receive them so I called back shortly after 4p and the man said he needed to put me on hold for 10 MINS! I said, 10 mins?! He said yes, he needed to speak to his supervisor. So I held the line and he came back on and said to look for a link at 6p (1hr before the concert) in my email inbox and that he would also call me at 6p to follow-up. He never did.

I purchased tickets to a Tampa Bay Rays game and also tickets for preferred parking. All this was done at the same time, two different tickets. I have not been to Tampa for a Rays game before. Since Stubhub offered the preferred tickets, I thought it was a good idea. The approved reseller from Stubhub sent me my tickets, I accepted and on game day, we went via Google Maps, to the parking venue. Turns out it was 5 miles from the stadium.

I purchased tickets for a game on a Thursday and received an email for confirmation the same day with my tickets. A few days later (Saturday morning) I received an email that said my tickets were sold. I was confused and messaging a rep with StubHub and was told that unfortunately there was nothing that could be done. I purchased tickets with intentions to attend the game and that was stolen from me. I requested a refund or tickets to replace what I bought and was told they do not do that. I will not ever use or recommend stubhub to anyone that I know. I also called the Texas Rangers customer service and let them know as well and they informed me to never use them again.

I really wish I could give this company zero stars but unfortunately that’s not an option. My sister and I purchased tickets to take my niece to see Wicked when it came to San Diego in February. The tickets did show up in my sister’s app with just a barcode. When we got to the theater the app wouldn’t load. We understand glitches happen and we went to the Box Office to get them printed. When we talked to the Box Office it took a while for the tickets to be located and they said there was no record of us having tickets and we should report it to our bank as fraud.

I purchased tickets 4 months ago. It states that they will be transferred the day of the event. I have received several notifications that the seller needs my mobile number (which is listed in my account). I have tried calling several ties to speak to someone and am hung up on every single time. It is a total scam with insanely high fees. I will not use again.

They are impossible to work with. I resold some tickets. I was charged the initial amount. Never got a refund. Then I was charged another amount. I kept track of all of my dealings and I tried to get in touch with StubHub and could not get in touch with a representative. Their long, long, long chat requests are incredible and I WOULD NEVER BUY anything from them again. I feel I am being cheated.

I had a confirmed order for a ticket for opening night MLB game in Phoenix. The ticket never arrived and I contacted customer service. I was told I had to wait till gametime. The agent said my case was escalated for a quick solution. I was offered alternate tickets when the game was nearly over. Customer service is a worthless joke. I was finally told I would get a refund in 5 to 10 business days after wasting a trip to the stadium and paying for parking. Stubhub guarantee does not mean you will get the ticket you purchased. Buyer beware.

If I would have spent time with them immediately, I would have missed the entire game. They are refusing to admit their mistake and off a refund.

I will never buy a ticket again from StubHub. The concert was changed twice due to an illness in a member of the band and the third time we could no longer go. We try to sell our tickets. After sometime we had two sets of individuals that wanted to buy our four tickets. My husband spent over three hours trying to get the tickets to transfer and even after we had email confirmations That the buyers accepted the tickets, weeks after that StubHub is asking for proof or they will not pay us for the tickets. We emailed them proof, got the survey asking about our happiness with their customer satisfaction. One day before the concert they are now emailing us telling us that if we do not proof that we sent the tickets they will not release our money. I’m not sure about most people but for privacy reasons, my husband and I clear out our emails every other week. We don’t have these emails anymore. StubHub is the worst!

Tried to sell tickets for a game that was rescheduled to a date I could not make it to. Spent two days on with customer service trying to repost them. They could never fix the problem and said, Sorry that’s all we can do." Then when I asked to speak to someone else to resolve this issue they told me to write a letter to their legal team. No email address, phone number….they only accept mail. Terrible service will never purchase anything from them again.

I purchased two tickets from StubHub for an event. There were three classes of tickets. Stage, Floor and General Admission. I selected the Floor tickets which were about $150.00 each plus their fees. The General Admission tickets were less than $50.00 each. Subsequently, I found out that there were no such thing as premium priced Floor tickets and that all tickets except the stage were general admission, nearly a $300.00 difference. I contacted StubHub by chat and live person. A mistake was admitted and that there should not have been more expensive floor tickets. However, no refund was made.

If I could give ZERO STARS I would. I had no idea that StubHub ONLY resells other people's tickets. We paid over $600 for friends (from out of town) to see a concert with us. The site kept telling me the location had not released the tickets yet. Then the day of the concert, it told me they would not be released until 4pm. At 6pm we still didn't have tickets. I called support and they told me they had to send me an email with options because the ticket owners never released the tickets. The email options were to find another set of seats, but the concert was sold out, so our only option was to get a refund. WTH!? How can you spend that kind of money and not get your seats? If you don't have the tickets don't sell them! I will NEVER EVER USE STUBHUB AGAIN. It is a lie and a scam!

In October 2024, I purchased tickets for the 3/22/25 Tyler the Creator (Orlando, FL) concert for my son's birthday. The $900. tickets were not provided at the time of purchase and after purchase, Stubhub informed that they wouldn't be provided until four hours before the concert. The day of the concert we drove 2 hrs to the event and checked into our hotel. I kept checking for ticket release all day long and when the time came for them to be released, they didn't. I called Stubhub and asked them what I was supposed to do (again, two hour drive,/$400. non refundable hotel stay/sitting all day long while stressed about the tickets). Stubhub told me to wait until an hour before the concert was scheduled to start and call them back. The time came and still not tickets. I called them back and they said that I could get a refund on what I paid for them, or they could provide alternative tickets/seats (this is all one hour before the concert began).

It's a total scam. They did everything to sound and look legit, stating the ticket will be delivered same day as the event. However hours close to the event it still seems very far away. If you want to book your travel, miss the event and waste your money and time, go with them.

Stay away from STUBHUB! We bought tickets 2 months in advance. We never received them. Here we are in Miami, flew in, in a hotel, the morning of event, we contacted StubHub, Our tickets were no longer available. They offered a much less valuable seat. We were in a chat and said we wanted something comparable to what we purchased. They automatically issued a refund and terminated our chat.

Terrible, failed to provide correct tickets. Purchased 7:00pm great seats, got 3:00pm bad seats. At no time have I ever purchased afternoon event tickets. Tickets were not made available until day before event and we got back in time for 7:00pm show.

If I could give zero stars, I would. I had never heard of this company until they tried to bill me for several thousand dollars worth of tickets for other businesses I've never heard of via several accounts. When I tried to call the company, they did not help. It was the middle of the night, and it sounded like they were in a large, bustling room. I would not be surprised if they were somewhere in Asia instead of NY, as it was alluded to. I spoke very clearly and slowly spelled out my information, and it seemed like the person on the other end was purposely spelling things wrong. They claimed that neither my name nor email address was in their system, so they supposedly could not do anything. They kept asking for an order number, which I didn't have since *I* did not order anything.

I purchased two tickets to a major event months ago, and woke up to a text saying that the seller was unable to provide the tickets I purchased, but due to their "fan protection" policy they would offer equivalent seats or better or a refund. These allegedly equivalent seats were all obstructed view, and could be had direct from the event holder for over $100 less than what I paid for the original tickets. Upon trying to explain this to support I was told that those were the only tickets I would be offered and my only other recourse was a refund, leaving me high and dry with only much worse seats available to me. They pretend they'll offer you better than your original seats if the seller can't provide, and then just offer you whatever leftover garbage they think will satisfy you hoping you don't realize that they just ripped you off.

Purchased a prepaid general parking pass and the lot address I received when I got the actual ticket was more than a 20 minute walk from the event! Ended up having to pay for parking again at the actual event location. Stubhub refused to refund my parking fees as they said that there should have been a map showing possible parking lot locations when I bought the ticket. I never saw a map, only the actual name of the venue. First Interstate Center for the Arts “general parking”. I assumed that meant I would be parking in the actual lot at that venue. I was told that that parking lot was shown on “their map” as being part of general parking but they said since the event was over that they couldn’t show me that on a map I could see.

Sellers beware. I posted 10 tickets for the Philadelphia Eagles playoff game. StubHub duplicated my listing making it 20 tickets. It was 100% their error leaving 10 people without tickets and then they claimed I owe them money. I’ve been battling them for over a month now. My only choice is to take legal action. FRAUD!

I purchased tickets from StubHub and I’ll never do that again. I received my tickets at the last minute not knowing if I would even received them. I had to call them a few times to finally receive them. The show ended up being cancelled after about 20 minutes. I was then informed the coordinator was trying to reschedule and they had to wait on them. To get my money back I needed to sell my tickets. What kind of mess is that. They concluded with the may be able to reimburse me only if the show was cancelled completely. Never again will I purchase from scrub hub I mean StubHub.

I regret having to write this bad review because I had good experiences with StubHub about a decade ago. However, currently something has gone wrong with their business practices and customer service. Specifically, I was sold two tickets for an event that the reseller does not have. Yes. I was sold tickets unverified obviously by SH before selling them on their site. I paid for seated tickets at the venue in a nice location. Then I was sent completely different tickets for general admission/standing room only. After 5 to 7 calls and chats and hours spent with customer service, SH finally contacted the reseller who admitted they did not have the seated tickets they sold on SH., Then SH fan protect resisted giving me a refund. Finally I had my credit card dispute the charges and refund my account. I honestly think it’s fraudulent to sell tickets you do not have. I blame stubhub for not verifying tickets of resellers before they resell them.

The worst place for tickets. Don’t get ticket from them. You cannot access the tickets and no refund as they promised since they said “we don’t have notes for tickets issue”. However, they had my 40 mins phone call record which the show was running during that time. It is legit scammer website.

Beware! StubHub is a fraudulent 3rd party ticket seller. I bought tickets from StubHub in Feb for an event in April. They said my tickets were being held by the event organizer and that I couldn’t get them until the day of the show. That was just to throw me off because had I waited two months to get the tickets, it would have disqualified me from filing a dispute for a refund. I called the event organizer who said StubHub never purchased my tickets. I used PayPal to buy the tickets from StubHub.

Truly terrible customer service. Run, don't walk, run away from buying or selling tickets on this platform. The site does no verification that the tickets listed are not scams, and customer service is basically nonexistent. Sure, you can call, and you'll talk to someone, but they are only allowed to read from a script and will do nothing to resolve an issue.

I just had the most awful customer service experience ever with Stubhub. I purchased tickets from SH on 3/10 for an event on 3/16. Instructions say you must have a Ticketmaster account, which I do. What it does not say is your TM account must be linked to the same email as your SH email account. I learned of this requirement after accepting the tickets. The tickets went into a black hole where nobody could find them. I created a new TM account linking same SH email account.

If I can give a zero I would. I been a client for years and understand mockup especially when tickets are in high demand or other venues sold out. However I bought tickets and was told face value was $55 for the $30 ticket. However after submitting the payment I was charged $182 for two $30 tickets. Called customer service for clarification and was told this is the policy. However my argument was the price misrepresentation. So unpaid $91 for each ticket or $182. Stubhub will not address this horrible consumer affairs issue. Frankly they stated this is how they do business and it’s in the fine print. The mockup quoted online was far less than the actual charged price. Please find another company who is not price gouging and proud of it.

I recently purchased tickets for a West Virginia basketball game last weekend 3/8. I never received the tickets from StubHub. I then contacted stubhub's customer service at 5:00 p.m. because I never got my tickets, game started at 5:00 p.m. I was on the chat with them for 25 minutes so I missed basically half of the basketball game. They told me no problem at all. They would resolve the issue by refunding for both sets of tickets. I had to purchase other tickets outside of the venue for $75 each I paid StubHub $183 for the tickets I never got. They told me game day that they will email me back within one to two business days to resolve the issue to give me a refund or credit my account.

I purchased tickets over a week ago but couldn’t receive my tickets. I was assured I would get my refund within 5-8 business days. When I called back 9 days later there had been no refund processed. The CSR said he would need to resend the order and I may see a refund within 5 more business days. I’ve spent countless hours and spoken to multiple reps and supervisors with every one of them giving me the runaround. Please don’t use this company unless you're willing to lose your money.

I sold 2 tickets through Stubhub. the entire process was very confusing! I did receive confirmation from Stubhub by way of 2 emails that the tickets were sold and transferred. I have since been told that I will receive no money for the sale of those tickets. I called customer service to get the matter corrected. They instructed me to fill out a dispute form and I would receive a response in 30-45 days. Completely unacceptable! My advice-DON'T USE STUBHUB!

Purchased tickets six months before event. Incorrect tickets arrived 2 weeks before event. Event price doubled since purchase. StubHub offered ticket replacement that were inferior to original seats. customer service agents will not escalate to a manager. my only option is refund, but unable to replace the tickets as the event prices have doubled. I suspect my tickets were sold at a higher price and StubHub profited from the transaction. This is a scam.

Warning of scams occurring with StubHub. We recently purchased tickets through them for a concert, our tickets scanned and we got into the event. Right after the opening act we were approached by a manager at the facility who told us the original purchasers of the tickets were here and trying to get into the event and because they had tickets purchased directly off Ticketmaster our tickets were no longer honored. The facility was kind enough to move us to other seats, although they were worse seats and further from the stage. The people who “sold” their tickets on StubHub were still able to attend the concert. When talking with the facility we were told this is an ongoing issue that they are seeing.

I purchased four tickets for the Harlem Globetrotters, five weeks ahead of the actual date. The tickets were supposed to be mailed to me, so I felt safe knowing that there was plenty of time for them to reach me before the day of the event. Instead of getting the tickets, a week before the event I received a text that said my tickets were ready to download, and gave me a link to click on. Being cautious, I checked my email and found a message from StubHub saying they would have the tickets transferred to me electronically, so I went ahead and clicked on the link. Imagine my surprise when I then received the message, "You can't accept this transfer! Sorry, you can't transfer tickets to your own account."

I have purchased tickets through Stub Hub for concerts but had no issues. I recently purchased tickets to a hockey game. I have had to talk with them multiple times over the last month and half and still don't have my tickets. When you call customer service some people are more helpful/knowledgeable than others. At times there has been a lot of background noise so it was hard to hear. The customer service staff kept saying they would escalate the issue and that I would have my tickets in a couple of days or they haven't been helpful. They assure you they are working on it but then keep asking the same questions which doesn't make sense. I asked to speak with a manager and was denied that by the last customer service rep. I would not recommend purchasing sport tickets through Stub Hub. It is best to buy from Ticketmaster to avoid these type of issues.

No regulation of ticket scalpers. I paid $435.38 for 2 tickets. I later found out the tickets were originally issued for $40 each, $80 from event promoter. A rip-off Scalper resold the tickets to me. False claims & notices on Stubhub claimed the tickets were almost sold out, last available. Not so, big lie. Stubhub offered no information or help how I could download, receive the tickets. Poor service, fraudulent service, pure rip off.

I simply purchased tickets a month in advance for a comedy show and put the tickets in my ewallet and thought all was good. Two days before the show I double check I’m prepared with tickets and parking pass to realize my tickets now say “invalid” and had no barcode any longer. I spent over a day and half on the phone and computer between StubHub, Ticketmaster, and the event center box office customer service. The seller on StubHub had revoked my tickets without any notice or reason. I tried to reclaim my tickets countless times in that 1.5 days but he would not release them.

I bought tickets for the Beacon Theater and when I needed to sell them, I found out they were owned by Ticketmaster, not an individual. This made the re-sale very complicated, and the transfer apparently did not happen, even though I did everything as instructed and I got messages saying "congratulations, your tickets sold". Now they want to charge me for the tickets I did not use. All bad. So, the Beacon puts on an event, Ticketmaster has the rights to sell to ALL the tickets, StubHub which is a re-seller lists some of the tickets and sells them. I could have just gone to Ticketmaster directly and saved money. How many hands are in the pot? How this is legal is beyond me. Stay away if possible.

Terrible customer service, purchased 4 tickets for a BB game $300, Got COVID and had to cancel a week before, had to call at least 10-13, the foreign agents half very poor English, repeated questions already answered, gave incorrect directions, made every attempt to not refund, would not allow you to talk to a supervisor and when you pressed to do so the call was dropped. They wanted screen shots of emails they sent you and screen shots of emails you sent them, when asked if they got the email, they said, "We need an email screen shot for verification," well you got the email right. "We need a screen shot" over and over.. Must be a scam of some sort. Frequent drops and when they said they would call back, they never did. Absolutely unethical and I contacted the CEO Eric Baker, who apparently could careless and never got back to us. I will never use them. Filed complaint with my credit card and BBB.

I ordered a ticket after searching for best seats. When I got my confirmation it said it was obstructed view. And would only give me a row instead of a seat. I called StubHub immediately to switch tickets and they would not do anything. They are just a site for people to sell tickets. A middle man. Stay clear.

DO NOT USE STUBHUB FOR TICKETS! I purchased tickets for an event that they had bought from Ticketmaster...essentially selling out the event and reselling tickets for 3x the amount, to not actually deliver on the tickets. There is no communication between Stub Hub, the buyer?, nor Ticketmaster on the transactions being conducted. Based on tickets purchased on January I was still awaiting release or the "email link" on the day off. StubHub sent me 3 different links to various mobile apps and said I had to confirm my account and it would verify with Ticketmaster, yada yada. This was 3 days of redirecting me and stalling to find out the day of the show I still did not have access to the tickets. This is by far the worst experience I've ever encountered with purchasing tickets for a concert.

Ordered tickets in front row and were sent the wrong seat, spend HOURS each day for 2 days trying to get this fixed, sent ticket back to them for them to turn around and tell me they cannot deliver as promised and won't even give back the seats I sent back to them that at least had me in the same section. They didn't offer me any upgraded seat, just standing section or refund to repurchase but now the ticket have increased by $90, absolutely insane. I have a large group going and now don't even have a seat in that section and they did NOTHING to make this right,

It is a scam. They do not deliver at the time of sale. Instead, they provision the sale is final and that there is nothing you can do. They do not actually sell tickets in their power and lie stating the vendor has not released tickets when it is clear they are on sale. Afterpay should not encourage this type of policy.

Thought I was on Ticketmaster and discovered my Circus tickets were purchased on Stub Hub. That was ok until I noticed a fraudulent charge of $572. I shut the acct down and noticed I have two more tickets being purchased so I would not recommend this site!!

I traveled from Oklahoma City to Macon Ga for the Dickey Betts tribute concert. I had purchased 4th row seats and received the confirmation. On the day of the show the seller was unable to deliver the original tickets and offered a partial refund and other tickets which I accepted. These tickets never became available either. I ended up standing outside of the sold out show. Never trust Stubhub. I have used them before but never again!!!

Stubhub is a complete disaster. I have been selling tickets that can’t be filled until 3 days before the event. I explained that to them and instead of fixing the problem on their site they keep charging me huge violation fees. I’ve called them 5 times and every time they say they will fix it but instead have continuing to bill me. My next call is to the BBB. I will never use them again and believe we should start a class action lawsuit with everyone they have been doing this to.

Stubhub flexibly violates their apparent guarantees. I have spent more than 10K with them this year. When there was a delivery exception on print tickets, rather than working to resolve they promised to escalate (did not), assured me of email confirmation (not received) and failed to refund or replace. I learned that they will not take action until day of an event. This cost me ~$1K for a single event for which they take no responsibility, even with two weeks to inform me/seller and resolve another way. They simply did not. I am permanently cancelling my account and will use Vivid Seats or similar instead.

I purchased second hand tickets from someone on Stubhub. After receiving the tickets, I realized that they were NOT the tickets we agreed upon. It was a completely different section and not comparable. I went to StubHub customer service. They refused to give me a refund. Instead, they gave me a "credit" in which I had a certain amount of time to spend it. So... I dealt with it and decided to just use the credit for a possible show in the future. I tried to use the credit months later to book the show. It hadn't reached the expiration date of the voucher code. However, the code WOULD NOT WORK. I called customer service again. They gave me ONE day to use the code. One of the stupidest inconveniences ever. Especially for something that wasn't even my fault to begin with... I've deleted the Stubhub app from my phone. Never again....

I bought tickets to an event that was postponed which I recognize has nothing to do with Stub Hub. The date the event was rescheduled for is not a day I would prefer to attend due to work and scheduling. They did not allow me to pick any other date. They also won't refund the money the only choice to go on the date they provided. I have also now called at least 5 different occasions to get the new tickets and they are refusing to update the tickets with the correct date. I know that they have done this for other customers as my friend received her new updated tickets but they have failed to give me mine on multiple occasions. At this point, I feel like they are scamming me as I can't have the new tickets or a refund.

I purchased Faye Webster tickets in advance. It’s a a sold out show, the day of the concert, 3 and 1/2 hours before the concert, the seller didn’t release my tickets and I was offered a refund (which will take 8 days to receive). This was a birthday gift for a teenager, who was already dressed and we were getting ready to leave for the show. I’m not sure how StubHub can sell tickets without actually have proof of the tickets from the seller. My daughter was looking forward to this concert. I am truly disappointed and will never use StubHub again.

If I could give a zero star rating, I would. I purchased 2 baseball tickets for a 1pm game on Apr 4. Got an email confirmation for the 1pm game. Next day received the tickets for a 6:35pm game. Contacted customer service who said they'd make sure the correct tickets were sent. Next day got 2 more tickets - same error - wrong time. Checked official website for baseball team - there is no 1pm game on that day. Stubhub website is wrong. Called customer service and was told the league changed the time so Stubhub is not responsible. I said your website is still showing the wrong time. The tickets are for my father who cannot drive at night - that's why I chose an afternoon game. StubHub said the tickets are still mine since there is a game that day - time didn't matter. My next step is BBB and local TV consumer help dept.

If I could leave ZERO stars, I would. After purchasing concert tickets, StubHub pulled a bait & switch, and delivered different tickets than what I ordered. I have spent the last week calling and messaging them. Despite promising to make it right, they did NOTHING.

StubHub is absolutely the worst place to buy tickets from. Nowhere while buying the tickets did I see the fees, even after going thru the steps they say to. It cost me over 200.00 more after fees. Customer service was an absolute joke. Did not help in any way. Basically I got "sorry" not my problem! I will never buy from them again and will do my best to stop others from using them and never recommend them to anyone ever!

Purchased tickets through StubHub for rod wave event was cancelled. Requested refund. Unable to request refund on app or use credit. Contacted customer service x3 within 30 days. They all said they would escalate my complaint. I have still yet to receive my refund or any credit. Will NEVER trust or use this company again.

Ordered tickets to an event, on Jan 30. Got a confirmed order. On Feb 18, I chatted with SH on my tickets. Was told I would have the tickets by Feb 20. On Feb. 20, was told SH had until 1:30 pm PST on the 21st, the day of the show, to either provide the tickets, or have suitable replacement tickets. This is 3 hrs from the start of the show. At 1:30pm PST, SH said I needed to give them one hour to provide tickets. I said No. Give me tickets now. They refused. An hour later they gave me a refund. So I missed the show.

Purchased tickets a week ago for a hockey game. StubHub said tickets would be sent electronically through TicketMaster. Tickets never came. Over the last week, I've spend 2 1/2 hours on the phone with StubHub trying to get my tickets. They blamed it on TicketMaster. Spent an hour on the phone with TicketMaster who said there are no electronic tickets being sent to my account. I've also spend over 2 hours "chatting" with them via Facebook and X. So that's nearly 5 hours of my time wasted yet I have no tickets and I'm out $320. StubHub refuses to refund my money saying the tickets have been sent and that it's a TicketMaster problem.

Never use this company. I was lied to and said I would be reimbursed for the sale fee and then once everything was processed they denied me. STAY AWAY!!! I will never be using them again! Crooks and liars.

Very frustrating and lost over $200. I bought tickets months in advance. After purchasing the tickets (and this has been my experience every time with StubHub) they tell you that you will be contacted by an anonymous entity the day of the concert or just before who will email or text the tickets! Most recently I had purchased tickets for my daughter and son in law to Justin Timberlake. The show was cancelled and moved to months later. My daughter could not attend on the new dates. Stubhub would NOT reimburse and said my only option was to try and sell the tickets to the new concert (remember I still did not have have the tickets). A ridiculous and frankly suspect (fraudulent?) way of treating customers. They tell you in a pleasant voice that “everything will be fine etc,” I lost over $200 in the process. I will never have anything more to do with this sick company.

Horrible experience and I honestly don't recommend this company. They had no problem taking my money for a hockey game with seats with an obstructed view. When contacted they blamed the venue saying they didn't say it was obstructed. Idc... YOU took my money so YOU should give it back and go after who you say is responsible. Crooks. Honestly avoid this company at all costs! Clearly the reviews state customers aren't happy with their "service".

Day started out great, My son and I had tickets to Harry Potter purchased at Stubhub ($252 plus "Total Fees" $81.10) and then we hit a snag with a parking pass I bought from Stubhub order#553437581 ($30.60 plus "Total Fees" $11.93). Firstly, very confusing as to where the parking structure was, no clear direction on how to access or use the barcode once you arrive at the parking garage. Mind you this is Hollywood, California the parking structure is designated for residential and retail.

They have no control of their sellers and they’ve no control over anything literally trash customer service. Everyone I know who bought their tickets from ticket master received cheaper prices and their tickets and I Bought 2 tickets for $1500 and planning on spending another $4000 on traveling to the event. And they want me to wait to the exact date and time of the event to receive my tickets. My mistake on not doing my research first before using stub hub. When I asked to resell my tickets, they said I’ve to deliver tickets 2 days before the event. There’s nothing more to say except I regret using Stub Hub.

I'm 69, and have never had worse customer service. I can prove that they sold me tickets that were incorrect, but they refused any assistance at all. Other than tellling me to resell the tickets (so they can get more listing fees obviously).

StubHub has violated the Can Spam Act by currently sending me Unwanted Spam when I Previously Unsubscribed. And, their emails for MLB Spring training games have photos of the team's Major League Ballpark instead of the Spring Training Ballpark where the game is played.

Bought 4 tickets at 7 AM. At 9 AM was informed my attendees could not make it. This is all for a concert 7 months in the future, so it's not like a current event. 4 days later, still fighting for refund with no acknowledgement. Absolutely worst customer service on planet.

StubHub are absolute scammers. I bought a ticket to The Weeknd concert, but I didn't receive the ticket. This company illegally got my money and didn't provide the goods! This is the first time I've encountered such a blatant scam. The support service refused to return my money and at the same time refused to provide a ticket. Never contact them!

Absolutely terrible experience with StubHub. I bought tickets in advance, only to be told just hours before the event that the seller couldn’t provide them. They first offered alternative seats, then retracted that offer too, leaving me with nothing. Later, the seller came back with another offer, but the seats were not comparable to my original purchase. They even suggested I might get upper-level balcony seats, but it would take another hour to review and send them—by which time the show would have already started. I was completely out of time, and the tickets offered were nowhere near the large section I originally paid for.

Never use Stub Hub. Their website states that "every order is 100% guaranteed." This is not true. I purchased tickets to the Phoenix Open six months before the event. The day before I was informed that the seller would not be delivering the tickets. I had people coming in town for the event and was forced to purchase four new tickets for an additional $703. This included Stub Hub charging their exorbitant fees a second time. If you buy through them you are at the mercy of the seller.

Worst worst worst ripoff I've ever seen!!! $75 tickets for a G-league game and StubHub tickets takes a $45 fee - for what?? An electronic ticket...then the confusing and poorly set up emails they send to make it difficult to actually access them and get them in your wallet, talked to the help person and they use different terms like "passcode" when the correct word is "password". This MONOPOLY should be shut down -

I’d give a minus 10,000 stars if possible! This company is nothing less than fraudulent and scandalous!! Purchased Dallas Mavs tickets 2.5 months ago for game on 2/21/25. Still can’t get my tickets! I’ve been on 4 1+ hour chats and Calls to no avail. They won’t connect me with a Supervisor. Now they tell me they will be available the day of the event. They end chats and wipe out the info so you can’t refer back. THIS COMPANY ARE STRAIGHT SCAMMERS.

I have used StubHub twice. In 2017 I purchased tickets for a show 300 miles away. At the door, I was turned away because the venue, Hollywood Forever Cemetery, does not accept resale tickets - this was never mentioned when I bought the tickets off SH. In 2025, I purchased tickets that were incorrectly listed on the SH website. After multiple phone calls to StubHub, I still am not able to either get my money back, or relist the tickets correctly. I've been attending concerts for over 40 years and have never had quite the negative experiences with a ticket seller as StubHub. Buyer beware!

Absolute worst company and customer service ever. I was promised tickets delivered on a certain date but they did not arrive on date stated. Customer Service is foreign based, impossible to understand, and did nothing to solve the problem.

I went to the 76ers-Lakers game and the site/app would not allow me to access my prepaid parking voucher ($42.36) so I had to pay a additional $25 at lot entry. Called StubHub and they denied my refund. I will never use them again and will continue to write reviews about my experience.

I purchased tickets for my Daughter and I to see Avril Lavigne at Jiffy Lube Live, Bristow, US. A conflict came up several weeks before the show and we could no longer attend the event, so we decided to resell the tickets back though Stubhub. Another person bought the tickets from us. The original tickets were never delivered to us, so we couldn't transfer them to the new owners. Stubhub credited me for the original price of the tickets but then charged me $145 for failure to transfer the tickets to the new owner. I fought with them via email and phone for months and even my Credit Union couldn't get my money back. I finally just gave up. They are a horrible company with horrible employees and I will never use them again. Buyers beware.

Absolutely Disgusting Experience – NEVER Using StubHub Again! I flew 8 hours from Canada to Portugal to watch Arsenal vs. Sporting, a game I had been looking forward to for months. I paid €385 for two tickets through StubHub, expecting a seamless experience. Instead, it turned into a complete nightmare. When we arrived at the stadium, we found out our tickets were duplicates – only ONE of us was allowed inside. The game started at 20:00, and I immediately contacted StubHub. Their response? "Oh, sorry, it was an error" – and they promised to send new tickets.

I purchased 2 tickets on 1/23/25 for the Eagles concert on 1/24/25 at the Sphere in Las Vegas through StubHub. Tickets were section 4, row 20. So it was 20 rows from the stage. I was supposed to receive the tickets by 1/24/25 5:30PM for the show at 8:00. The email never arrived. I couldn’t find any help online. I had to google search for a phone # to talk to a human. Long story short, they sent me tickets at 7:45, which made us late for the start of the concert. But much worse, they did NOT send me the tickets I paid for. Instead they sent me Sec 407, row 20. Which are total nosebleed tickets! 7th level, 4 rows from the very top. I called StubHub the next day and they did give me a 30% credit for future tickets. Not worth it.

My experience with StubHub was awful. Got tickets for the Six Nations Italy vs Wales game, and then 7 days later I found out that my tickets had been canceled. By this point tickets had doubled in price so I called customer service to find out why my tickets were canceled and since it was on their end, hoped that (like any good business would) they would fix the issue. Their "Fan Protect Guarantee" states that they will find replacement tickets if there is an issue with ticketing. The customer service guy said that my tickets were canceled because of a "security issue" and therefore don't fall under that policy. He would not tell me what the security issue was. When I asked to speak to the security team or a manager, he refused.

Tickets through the university ticket office were $9 for general admission and $14 for assigned seats. Assigned seating was sold out so I went to StubHub to find good seats on resale. $14 level seats were available (plus StubHub fees making them $26 each). There is a “G” section in the arena so when I saw the seats were GA, seats 1-5, I presumed this was section G, Row A, Seats 1-5. Turns out StubHub labels GA for General Admission. Saying “seats 1-5” makes one think they are getting assigned seats. I believe this is intentionally deceptive. Tried to cancel for refund and was informed these tickets are non-refundable. StubHub has lost my business forever!

There is nothing that clearly indicates final sale. I accidentally clicked the wrong date and time because it kept rerouting as there were no side by side tickets available for the night of. Therefore, it prompted me to another city and other night which was not easy to see or use. Again, nowhere did it say final sale. I call one minute later and asked for a refund for over an hour. They told me my only option was to relist which was also hard to navigate and kept trying to list at a price lower than what I paid for. I decided to wait a couple of days for the pending payment to go through before reaching out again to resolve it. Now their excuse is that I can't get a refund because I relisted it. You MADE ME RELIST IT. Terrible terrible bad business.

I have purchased tickets from StubHub in the past and had no issues. However, I purchased 6 comedy tickets from Stub Hub on Nov 3, 2024 as a gift for my family for Christmas and the experience was a nightmare. The comedy show wasn’t until Jan 17, 2025 so for Christmas I just printed out the comedian’s promo poster on note cards and gave that to my family. On Jan 2nd, I received an email saying my tickets were ready and that I would receive another email to my other email account telling me how to access them. That email never came.

I bought a pair of tickets to a college ice hockey game and received different tickets. I could not find a phone # to call anywhere on the site so ended up doing a “live chat” which is clearly a bot that directed me to links with information but did nothing to help me resolve the issue. While the tickets I received were 6 rows closer to the ice, they had an obstructed view and were not an “upgrade.” When I finally got through to a customer service line, they told me there was nothing they could do because there was not record that I tried to contact them prior to the event.

Bought tickets for CFP national championship game 1 hour before game time, tickets were never delivered, and StubHub failed to provide replacement tickets. Missed out on once in a lifetime event. Unbelievable!

I registered for a Stubhub account and never intended to make a purchase. On the morning of 12/06/2024, I noticed that Stubhub sent me an email at 4:50 am about a basketball game ticket purchase. I logged into my account and did see that ticket, however, I did not make the purchase. Nobody in my family make such a purchase and no one else knows I have a Stubhub account! I reported the fraud transaction to my credit card company and replaced my card immediately. I also called Stubhub CS and then received an email from them on the same day, saying someone must have stolen CC info and suggest my to contact my cc company for a refund.

I have used Stub Hub many times without any issues. Re-sold some Matt Rife tickets a year ago with no issues. But.... this time I went to resell some Eagles concert tickets in Vegas and it was a nightmare of confusion. How or why Ticketmaster was involved was puzzling and added to misunderstandings all around. Just know, I lost a sale of approx $750, and then was also charged $600 by Stub Hub on top of that. Plus they will charge me another $200 additional on my next purchase through them. I will NEVER attempt to resell tickets through them again. Nor will I purchase tickets through them again.

We purchased 2 tickets for MJ Broadway show in October. We didn’t get the tickets until day of the show from seller. They were wheelchair and companion ticket so we could not use. Stubhub would not help and we had to buy other tickets and eat the stubhub cost. Not reliable company so recommend direct purchase from venue or Ticketmaster.

I found out 3 hours before Lion King that StubHub could only deliver 2 of the 6 tickets tickets ordered. The tickets that we didn’t receive were orders more than a month in advance. We traveled from Calgary to Toronto, so it was a disaster.

I purchased a parking pass, they only sent me a receipt of purchase, not a "ticket" or QR code like the parking lot required (informed while I was trying to enter). I had to pay for a new parking fee directly with the ramp. StubHub would not refund even though my account shows there was not one sent or used.

I ordered tickets for a 730 pm event. The tickets were advertised at $122, but by the fees added were More than the value of the tickets. The tickets I received were for a 130Pm event. They would not refund, only exchange. The options they gave for mediating the problem was totally unacceptable. I attempted to talk to a supervisor, they put me on hold and never returned to the phone.

Used StubHub to purchase F1 tickets months before the event. StubHub stated they will send the tickets 2 days before the event. So 2 days before they say, "Sorry we cannot deliver the tickets but here are some other tickets." They charged the same price but provided tickets that were not equal in location or amenities. When others say do not use StubHub, listen to them! Lesson learned. Never will use them again.

Stubhub notified me that I could list tickets without fees for one set of tickets and one sale in December 2024. I list the tickets and the tickets sold. Upon being paid out, StubHub took out the 10% fee as they usually do add upon multiple phone calls and discuss discussions with their customer support team. They never paid me back the 10% fee. Seeing as StubHub takes both 10% from the buyer and 10% from the seller, they are double dipping and screwing over both parties. I deleted my account, you should too - their customer service is far from anything helpful. Four separate phone calls and escalated trouble tickets and I got nowhere.

I would give them 0 stars if possible. Sold ticket on 7/24/24. Received notice of payment on 7/31 but didn’t receive funds. Called them and was told to wait longer. It’s now January 2025 and after 8 phone calls, numerous emails, submitting bank statements TWICE and being told that would rectify issue, I’ve received nothing. Called again today and was told I should have been informed on 12/5 that they now wanted a letter from my bank. Bank has already checked for this payment 3 times and verified it was not there and that the “trace” # they provided was not even legitimate. You cannot speak with anyone in the financial department, only customer service. He apologized today that no one got back to me in December to report I needed a letter now. The same thing happened the first time I submitted my bank issue…no one informed me until I called again.

StubHub stole my tickets when I transferred them to their site for resale. For over a week they have told me there was an error in trying to release them back to me so I can sell on another site. Come to find out that they sold the tickets on their own so they didn't have to pay me my money.

Stupid me bought tickets last year to a Blue Rodeo concert in Kitchener on StubHub. A week before the concert I ended up having to sell the tickets. I created a listing and sold the tickets a week before the event. Well, it turns out somehow a second listing got created after I sold the tickets and guess what? The day of the event I get an email that I’m gonna be incurred charges if I don’t deliver the tickets that don’t even exist.

Do not trust StubHub to deliver tickets or to get an honest response from customer service. Bought tickets for my daughter and I to attend a Detroit Symphony Orchestra Harry Potter performance and the Stub Hub app said I would get an email with the tickets by the day of the event. I checked daily and it said they would be available by noon the day of the event, which started at 3:00. We had a brunch reservation at 12:30, and I still had not gotten an email. I called customer service while at brunch and spent most of the time waiting on hold. The agent said I would get an email shortly with an option of alternative seats or I could request a refund. The email did not come.

Do not use StubHub to buy event tickets!!! I bought 2 tickets for Jeff Dunham at the Ocean Center. I drove around for 1-1/2 hours looking for parking. There were a lot of people either missed the show or saw very little. While driving around looking for parking, I contacted customer service. The lady on the phone walked me through and directed me to claim the tickets to see the show! I asked her why she did that when I just told her I can’t get in. I feel this was intentional. Needless to say, we drove an hour there, we did not get to see the show and I am out $220!!! I will never use them again!!! I truly believe I was scammed!!! Do not ever buy tickets from StubHub!!!

I had four tickets for sale to the Taylor Swift concert. I sold two of them and then I got an order for three tickets. The person who had bought the 3 tickets paid way more for ticket than I had sold the two tickets for. I could not figure out how that could happen. In the end, because I could not supply the three tickets, I was charged $14,940 which Stub Hub claimed they spent buying the person three tickets. That was even more than what the person paid for three. StubHub claimed that’s what they had to spend to buy the guy tickets. The whole thing seemed real fishy to me. Did the guy pay nothing for the tickets? I tried to find the guy who supposedly had purchased the tickets. I had his email address. It was his name and the investment firm where he supposedly worked. As it turns out, there is no investment firm with that name. This smells like fraud to me. I’m probably going to contact the FBI. This company should not be in business.

I strongly encourage potential buyers not to use StubHub as a platform for purchasing tickets. I placed an order for USC Trojans at Maryland Terrapins Women’s Basketball game on September 25, 2024, and despite multiple follow-ups, I have yet to receive the tickets. Instead of addressing the issue, I was met with excuses when it was identified that the failure was due in part to the seller releasing the tickets to an unknown email address.

Stub Hub is a shady business that does not care about the customer after they have your money. If you think that because you're not happy that you should be able to get a refund, think again. I will never use these con artists again.

StubHub’s handling of refunds for the Allstate Sugar Bowl following the Bourbon Street terrorist attacks was an absolute disgrace. Despite the chaos and fear caused by the tragic event, StubHub refused to provide refunds for tickets, leaving customers stranded with unusable tickets and no support. It was a complete failure to show basic empathy and decency in a time of crisis.

I had a problem with purchasing tickets from StubHub. I purchased five and sold one. I never got paid for the one I sold. I spent hours on the phone with customer service trying to figure out the problem to get reimbursed. I just gave up. I suggest purchasing tickets from other sources. Never again!

I purchased parking advertised as "Liberty Bowl Stadium Parking" for the game on Dec 27, 2024. After receiving the pass, it was in a private garage located 37 minutes by foot from the stadium (Google maps). I purchased a pass at the stadium from another platform. They offered me a voucher for 25% off my next purchase. No thanks.

Terrible online experience. Absolutely awful. They make logging in And obtaining the tickets so absurdly complicated. Just friggin email the tickets and be done with it without some any reroutes to login.

Do not trust buying tickets on StubHub. They ruined my family’s New Year's Eve night out. We had purchased tickets to Billy Joel for New Year's Eve night for our family and after paying for them on stubhub they tell us the tickets will be delivered by the day of the show. After waiting 5 days and no tickets I contacted them the day of the show. They gave me the complete runaround after 4 hours back and forth on the phone and being disconnected 4 times. Then they tell us we have to wait for 3 hours before the show to see if the seller will email us the tickets. Now being 2 hours away from the concert that starts at 9:30pm on New year's night we had to wait until 6:30 pm to see if we were going to the show. After telling us if the seller does not send the tickets they will guarantee equal or better seats for us.

The website was not user friendly for buying tickets. I had purchased three tickets and was unable to download and receive 1 ticket. After trying for three days to reach the seller to resend the ticket, this finally happened less than 1 hour before game time. Since my party wanted to enter the arena before this, I was forced to buy a ticket from another vendor.. I had to deal with multiple staff, wasting several hours of my time and being told your tickets are 100% guaranteed. No refund was offered for at least the 1 ticket. Lack of empathy and direction to the appropriate decision making staff was evident.

I bought 2 tickets for $96 each. Stubhub’s “service fee” was $45 per ticket. It said Guaranteed “2 seats together”. Afterward I find out that this venue has no seating. I called Stubhub and spoke to a supervisor and it was like talking to a wall. She said all sales final and I said they misrepresented seating. She said that general admission means no seats s as be that no row was shown and no seat so I should have known. I spent almost $300 to stand for 2 hours. Be careful of these people.

Paid for 2 NFL tickets and parking pass. On the morning of the game 2 hrs before kickoff I finally got the email claiming my tickets were unavailable. The entire month leading up to the game I constantly asked when would I get my order. And repeatedly was told money back guarantee. What about my time, gas, hotel and other expenses? Absolutely never will I use them again.

Purchased ERAS tickets for 6k, was traveling internationally for this show, was told 48 hrs prior tickets were not available. Should purchase new tickets and will get a refund, new tickets offered. Purchased new tickets and they billed me for both and claimed I purchased both. Said they made a mistake, but refused to refund. Could resell on their site with no break in fees. Chase Bank cc is not being helpful with the dispute. Is small claims or arbitration the next step? Don't, Don't, Don't use Stubhub.

I’m very unhappy with my experience with Stubhub. I made a duplicate purchase, unintentionally, because I didn’t know the first order had went through. The customer service agent refused to give me a refund. I asked to speak with a supervisor several times and the agent continue to talk in circles and avoid the refund.

Don’t believe the lies - it’s reliable and trustworthy. I have used them many times to sell tickets and each time it’s been a flawless transaction. Many here post their issues - any company will have a certain percentage of problems.

These people is not who they say they are.. I'll purchase a Usher ticket August 2024 here In Atlanta, Georgia, however, as everybody knows Usher reschedule his concert until December of 2024. I decided to Sell my ticket since it was no use of me going. The ticket was sold on the sixth of December. However they have now put me in a situation where I have to wait 8 to 10 business days, To receive the funds back into my account so the ticket was sold on the 6th of December, but the funds would not go back into my account until the 17th of December.

I bought three pretty expensive tickets for the Taylor Swift concert and never got them. StubHub said it would give me tickets that were "equal to or better than" the ones I had purchased but that I had to wait until one hour before the concert started and then they would email me with options (seriously??). They didn't send the email so I called them back and finally was sent a link with seat options that were not at all comparable to what I had paid for. The concert was starting in less than an hour and I was worried that turning them down would mean not going to the concert at all (after traveling all that way) so accepted the tickets. The value of the tickets we were given was about one third of those I originally bought. Stubhub has refused to give any refund. I will never ever use Stubhub again.

Do not sell on StubHub, their system is not user friendly and you will be charged the fees for their poorly designed website. I listed tickets to sell on their website and tried to unlisted them the same evening. I went to their website through the link they sent to my email and the listings were nowhere to be found. Fast-forward two months later, I get an email stating my tickets were sold. I again used the link provided in that email thinking this must be a mistake, and did not see any listings again.

Poor experience with failed parking ticket delivery. Because I did not report it until they failed to deliver at the event (I was told I had to report *before the event*) I was not eligible for a refund. In other words, I had to anticipate their failure and proactively submit my claim. The app still shows my parking tix are pending delivery, almost 24 hours after the event. Chat support quoted policy and told me to dispute the charge with my bank. 'Mario' could have reversed the charge on the card but refused to do so.

We bought tickets, they sold our tickets, asked if we wanted the next set of tickets, we said yes. Wasn’t able to see our tickets on the day of the event and customer service said they can’t help us until an hour before the event. Called and finally got a hold of someone 15 min before the event just to be told they can’t get a hold of the seller and we can’t go to an event we’ve been planning for 2 months. Wish I could give Stubhub a big fat 0. I’ve never had this problem with Ticketmaster, Axis or Seatgeek.

They have the worst costume service, I was trying to resell my ticket and got no help for days of calling Stub Hub. I had 3 different reps and I would always get the same message, "We will contact our IT department to call you back to help," never received a call back. Then I was charged aging for the ticket. The ticket did sell but the stub hub site would not transfer the ticket. Never had a Issues with Seatgeek!!!!

Stub Hub does not care about events or the fans, they only care about making money and the reseller. They are allowing people to sell out shows from across the country. My tickets were sent back to the reseller (in California for a show in Cleveland OH) while I was out of the country. My purchase was a Christmas gift for my 13 year old daughter. StubHub did not support me and because FedEx shipped back the tickets, I am out of the $150 gift. The ticket alert came while I was out of the country as well as the delivery. They told me it was my fault. Who sells physical tickets nowadays anyway!? Now my daughter's gift is gone and I am out the money. I am so sad for her as I do not have the funds to make it up to her.

StubHub, has truly no empathy or understanding of a customer needs. I was billed TWICE by StubHub for a ticket, totaling $2,000.00. The customer service representative stated he see where the error occurred, but states SUBHUB has a NO REFUND Policy. I attempted to purchase a ticket at 9:05pm. As of 11:00pm I still had no notification that the ticket was purchased. So I went back to STUBHUB for confirmation. I saw no indication that the ticket was purchased by email, or that monies were deducted from my bank account! So I did the procedure again. I contacted StubHub first thing the following morning. The representative was nonchalant, and basically provided no help. I asked to speak with a supervisor. I was placed on hold and 10mins later the line goes DEAD! I strongly advice anyone reading this review, to use TICKETMASTER for all of your entertainment purposes!

I will never buy tickets from StubHub again. They do not actually honor their "FanProtect" policy. I bought tickets through StubHub and the original owner of the tickets, or "original vendor" did not send me tickets until 9:15 while the show started at 8. I got to the venue early and was on the StubHub app and website trying to get assistance and they both were glitchy, pushing me back to the main account screen at the same starting point of "please check how to get your tickets." It was a never-ending goose chase with no success. As per their policy, if I did not receive the tickets in time for the show, I would get a refund. So, I ended up buying a ticket at the venue and figured I would sort it out later. The next morning, customer service told me that because it was "after the time of the show," they could not honor the refund. So unacceptable, so shady. Never again.

Stubhub is a secondary ticket seller. They do not stand behind their products they are selling. We requested a parking pass for a football game and were given a random parking garage in the downtown area of Los Angeles, 3 miles from the stadium through horrible neighborhoods and multiple interstate systems. We ended up leaving the garage and going to the stadium and finding a parking place. StubHub told us to pound sand as far as a refund went. Fool me once, won’t fool me again.

Stay away… I have used this company many times with no issue until now. I paid for tickets that were confirmed but when I arrived at the event were not available. I spent two hours speaking with 4 representatives to resolve the issue. Only one was really helpful while the others just kept saying how sorry they were that this was happening. I was offered replacement tickets but the seller should be investigated for selling tickets more than once. The original seats were taken when I got to the event. When I asked how StubHub worked to prevent this there was no answer. I won't be using them again.

Sold two tickets, showed proof where buyer accepted tickets and now StubHub refuses to pay. They have been holding my money for over two weeks. Total scam. I will be using Seatgeek from now on. Be aware because they are criminals.

I bought tix on StubHub, they never came through. We went to the event. Had to pay an extra $200 to buy tix at the event and never got a refund. Not that it mattered, no one paying me back for the other money I had to pay out. The site kept saying try again, but there's no contact info to talk with a person. So yes, we had to take the risk to travel to the event and once its was apparent that weren't going to get our tix, I made the decision to buy them again at the box office. My choice, but I trusted Stubhub to do their job. Never again, I'm done. I deleted my account and I only wish I had some way of making them not hold on to my data.

Charges you for tickets even if you back out of a transaction. Upon receiving a quote online for tickets, including their $498 fee, we navigated away, but the site charged us anyway. No one on their phone service responds with accurate and timely information. You cannot trust them. You should *never* buy from them. Had to go through my credit card agency to dispute the charge. Will make you wait several weeks for a refund FOR A TICKET YOU NEVER BOUGHT!

I no longer sell my tickets on StubHub when their system double-lists my one set of tickets. I ended up paying the second buyer more than the value of my listed tickets. They did not explain how I could access their system. The school allows you to choose which tickets to transfer to Stubhub and then they fade out so you can't select them again. Stubhub says I had to make up to the 2nd buyer. They confirmed the 2nd listing but could not be bothered to correct or help me. They didn't believe there was an error in their system. I said I would post it on social media so here it is.

StubHub has been a frustrating experience from start to finish. First off, their customer service is nearly non-existent. When I encountered an issue with my ticket order, it took ages to get a response, and when I finally did, the representative seemed uninformed and unhelpful. The website itself is often glitchy, making it difficult to navigate and complete purchases. I also found that the ticket prices were misleading; additional fees were tacked on at checkout, which made the total much higher than initially advertised. It felt like a bait-and-switch tactic.

Do not buy anything from Stubhub. They are a scam. They sold me tickets for a show that had already started over an 1.5 hours ago. In fact, the show is still listed on the site hours after it was over. There are two shows, a matinee and an evening show. In theater, it is standard practice that the sales stop about an hour, no later than 30 minutes before the show starts. It had never occurred to me they would try to sell me dead tickets. Then a call center clearly overseas reading from scripts tried justifying it like "maybe give the tickets to a friend", what friend wants tickets to an event that's over? I haven't bought from StubHub for a while but this is the very last time. Never again. Please anyone reading this, stay away from this untrustworthy company.

Subject: Warning – Issues with StubHub Service: Overcharged Fees, No Ticket, No Refund. Dear [Buyer’s Name], I am writing to share my experience with StubHub, as I believe it’s important to inform others about potential issues before making a purchase on their platform. I recently used StubHub to purchase tickets for an event, but unfortunately, the experience was far from satisfactory. Not only was I charged an excessive service fee—far higher than what was initially indicated—but the tickets I purchased were never delivered. Despite multiple attempts to contact their customer service, I received no resolution, and no refund has been issued.

A very shady and dishonest company, BEWARE of the Bait-and-Switch scheme that they have going on. Stub Hub added excessive amount of charges after I had paid. They refused to even consider any options when I reasonably tried to reasonably remedy this issue the following day, several hours later when I was finally able to reach someone.

Sold a ticket online. Buyer accepted it. Received emails that everything went fine, and I should expect my payment. 3 weeks after still no payment, and customer service tells me that "the buyer was not happy with the ticket (?), and that the Stubhub tried to send me back the ticket". I didn't receive any notification. Overall, either the buyer lied and enjoyed the event for free. Or Stubhub decides not to pay some customers.

I will personally never use StubHub EVER again. One, the fees were more than the tickets, but what is really upsetting is that my tickets were never delivered. I followed the email instructions to the letter on how to receive my mobile tickets. They never appeared. I ended up having to purchase tickets at the door after several attempts of calling customer service. I was able to report my problem to a virtual assistant that sent me a message stating that my refund would be processed because I was protected by their purchase program. Something told me to keep trying to contact a live person. I finally was able to talk to a customer service rep on Tuesday afternoon only to be told that no refund would be processed. The event was over. I will use continue to use TicketMaster but will never recommend StubHub to anyone. STAY AWAY FROM StubHub!!!

I just attempted to purchase two tickets to a Pentatonix show at the DCU center in Worcester MA. I found two great seats and started the purchase process. At checkout I discovered that my $92 tickets did not include the additional $43 service fee...per ticket....RIDICULOUS. I did not complete the purchase even though I would have enjoyed the show.

I recently purchased college football tickets a few days before the game and other times without any issues. I also purchased parking tickets for the events. Tickets were received through the app in less than 20 minutes.

In my recent experience, StubHub operates on the edge of fraud or engages in fraud. They sold and invoiced me for one thing and then delivered a pass for a far inferior item. When confronted they offered a 25% credit on my next purchase. I suspect they are doing this to many people and would support anyone who wants to pursue a class action against them. I suspect an initial round of discovery would show that this is an intentional scam to pump up their profits. When confronted they were quick to admit they did what I suggested (the unauthorized swap) but said - too bad just take a 25% coupon in replacement.

Purchased two tickets and parking pass to a college football game. Went online the next day to receive my tickets and StubHub said the football tickets were no longer available but offered me tickets further back and twice as much. StubHub refunded me the football tickets but would not refund the parking pass $59! Talked with customer service on the other side of the planet and they offered me no help!

This is the worst place to purchase tickets. Drive in to town getting hotels preparing yourself after calling a entire day just to never receive tickets. Why they continue to sell tickets online on top of everyone tells lie. Beware. Just use Ticketmaster.

Absolutely Horrible Experience - Avoid at All Costs! From a buyer's perspective: I purchased tickets to a play for my family, but 60 minutes before the show, I received a call saying the seller had decided not to sell the tickets after all. According to their policy, they are supposed to find replacement tickets, but despite other seats being available (albeit in better and more expensive sections), they refused to provide them. I had no choice but to buy from a different vendor at 300% of the original price just to avoid missing the show we were already enroute to.

StubHub is the worst. I never received tickets. I emailed and called them and they finally told me they couldn’t do anything about it. Use any other ticket broker because this site is a scam. I talked to the Cal ticket office to try and get my tickets but they said this always happens with StubHub.

I’m incredibly disappointed in my recent experience with StubHub. After being assured of a full charge reversal due to a confusing transaction, StubHub’s support team has gone back on their word, refusing to honor their initial commitment. Every time I reach out, I receive the same generic, copy-pasted response, with no actual resolution or escalation.

Never received my tickets so I called and the representative kept saying my email “bounced”. I then provided her with another email and then that one was “invalid”. Third email given was “invalid” and the fourth email given was “already in use”. I was so livid! I demanded a supervisor and he got things handled. I was 30 minutes late to my event due to the parking pass being 20 minutes away!! Never used it and I don’t care for a refund. Worst experience ever.

When things go right, StubHub is great. If there is a problem, you will get NO help. I spent hours on the line with customer service trying to get to my tickets (kept getting an error message when I tried to download them), was promised by multiple customer service reps that they would call back or email me with either my tickets or issue new ones. None of that happened. I ended up paying three times what my ticket would cost 45 minutes before the show. Now I am trying to get my original tickets refunded, and they are promising to call or email me within 5 days to confirm. Will never, ever buy from them again. I'd rather pay more than deal with the craziness of working with them. THEY ARE THE WORST.

I am stupid for buying from them again. I didn't realize until tits was too late. At least time they gave me 30 days' notice to replace tickets, but now I understand. They allow people to hedge ticket sales on their site for a minimal cancellation fee and continue to offer them for sale up until the date of the show. Then they will offer you a small voucher to buy tickets that are worth a fraction of what you paid. In my recent case - tickets I purchased for $225+ a seat replace with a $8 voucher and a set they are currently selling for $56. This company is a scam!

Use Seekgeak instead. You’ll be so glad you did. StubHub is a terrible company. The fees are ridiculous. You’ll pay half to double the amount of the ticket in these ridiculous fees which aren’t posted anywhere on the ticket price. I bought a ticket and five seconds later realized I chose the wrong date but they wouldn’t take the ticket back. And they wouldn’t even waive the fees of a second ticket if I bought it for the right date. Customer service is a joke. I don’t even know why they pay these people. They could get away with just a recorded message that says “ha ha too bad for you”. Pretty much the attitude I got was too bad, you should’ve double-checked the date. Instead, you can sell it and pay even more fees to sell. I will never ever be back to StubHub.

The site showed up with my favorite artist on the instagram with a fake ad made me think that the concert was for the artist. Also, with the time clock showing the offer is only for limited time, so you rush to buy. I realized after purchasing the tickets, the show wasn't for the artist. I emailed the site right away calling for cancellation, spoke with the customer service rep. They all declined the cancellation request. I had to contact my credit card company to dispute the charge when it comes through. These guys are scammers!!!

Purchased a parking pass but was sent the wrong location by seller. Contacted StubHub to report. Was told they would contact seller and have correct pass sent to me. No pass arrived in time for event and I had no choice but to purchase another, 4 X more expensive pass the night before the event. When I called customer service for the $100% promised guarantee was sent a $26 coupon to use at Stub Hub. Issue is now turned over to another team and I am waiting to see if refund will be made. Of course, they will issue a refund for the ticket I wasn't sent; no reimbursement for the much more expensive replacement that I NEVER would have purchased had Stub Hub not left me high and dry. Stub Hub is great when it works, but they are completely impotent when things go wrong.

Worst ever - purchased 2 tickets but got only 1. Customer support refused to refund/replace and insisted that I need to return the one ticket I got when the game is going to start in an hour. StubHub doesn't want to address the customer's pain point caused by unreliable seller and their flawed system.

They are crooked, liars, and scam artist. Will sell a ticket that does not even exist and take your money, put it in their bank, draw interest, and say sorry. They are needing to be shut down by the government for being total scam.

I would give a zero if I could. I ordered a parking pass and never received it. Called the company and was unable to get money back. Worst. Company. Ever. They steal your money and don’t give you the tickets.

I kick myself for not reading the StubHub reviews before making a purchase. Purchased two tickets for SMU/Pitt football game over two weeks prior to game. (Also with a ridiculous surcharge of nearly $40/ticket). Despite promises of delivery up to two hours prior to kick-off, tickets were never delivered. There is a reason this company has an overabundance of 1 star reviews. How they stay in business is a mystery to me.

They sold me a parking pass for the Hollywood Bowl that was 2.2 miles away for $50. It wasn’t revealed where the parkade was until the day before the show. Even though the operators said it would be resolved and I would get an email, it never came. On Parkopedia, there are spots within a 15 minute walk for $10-30. Nobody wants to walk 50 minutes before the show and 50 minutes after.

I purchased 3 tickets for Sting in Chicago and spent $400 each about 2 weeks before the show. Several days after the purchase I was informed my tickets were ready to download to StubHub via Ticketmaster I guess. While I purchased 3 tickets only 2 were provided by the seller. How that's allowed I have no idea. Again they let me purchase 3 but only delivered 2. For the last 48 hours I was on call after call with StubHub trying to get the third ticket and was eventually told it was not available. Nobody at StubHub took accountability and the alternate seats I was eventually offered were further back than my original seats. I requested a full refund and while I will likely receive it that was the WORST EXPERIENCE I have ever had with a ticket site and a complete and total waste of time and I will AVOID StubHub at all costs. I strongly recommend checking other sites that may be more reliable.

I purchased tickets from StubHub that were supposed to have a "clear view". They are actually in an obstructed view section. StubHub refuses to exchange the tickets. Their explanations don't make sense. I spent over $1,500 for 2 tix and they won't cooperate. Never buy from them again.

The only way they got a 1 star is because there was no 0 option. I contacted them 7 times prior to an event which I sold tickets. 5 of the 6 times I provided proof of ticket transfer and was told I was good, don't worry about it. Now I am being charged for the tickets not transferring. I begged for help and did not get any help from Stubhub. I purchased tickets thru Stubhub earlier in the year for a concert and same thing happened to me in which I could not get my tickets. Called them then and stayed on the phone for 45 minutes and never got it resolved. I had to go to will call window and show them where I got tickets and couldn't get stubhub to help. HORRIBLE COMPANY AND HORRIBLE SERVICE.