StubHub Reviews

I am still trying to receive payment for tickets sold over 3 months ago. I have even tried calling, chatting with customer service, emailing proof and even emailing corporate contact for assistance. Do not sell tickets here!

I'm still hurt about how StubHub cheated me with my $1200. I confirmed my ticket was sold for $600 but they ended up charging my card $600, in addition to not paying me my $600. I confirmed the buyer of my ticket attended the event. So StubHub made EXTRA $600 from the person that bought my ticket. PURE SCAM. DON'T SALE YOUR TICKETS WITH STUBHUB. Filed my claim with solid documents but they closed my ticket

They were excellent with the event ticket. (Soccer Game) But we bought a parking pass and they did not send us the pass until the next day AFTER the event. We called them about it and they refused to issue a refund.

We purchased tickets in October for today's Coldplay concert. We paid over $1000 for 4 tickets. Myself, my wife and 2 daughters were going, it was the first concert we were all going to attend together. Throughout those 10 months we check the account to see if we can download the tickets just for peace of mind. Received an email from Stubhub indicating that the seller won't release the tickets until 24 hours prior to the show (not an uncommon practice for second party ticket agents). Checked email today (7/15/2025) and Stubhub account this morning, still no tickets.

I purchase tickets for Beyonce's July 11th concert in Atlanta Georgia on May 3rd 2025. Upon my arrival I discovered that StubHub and actually posted tickets for Thursday July 10th. Mercedes-Benz stadium advised that I needed to go through Ticketmaster and Ticketmaster told me it was a third party ticket and to contact StubHub. After chatting with a chatbot I finally located a phone number for them my new I was in a crowd of a thousand people outside of the stadium and we were in the middle of a thunderstorm.

I purchased tickets through StubHub (owned by Viagogo) for the Shakira concert in Miami in November 2024, which was officially cancelled. StubHub promised a refund within 10 business days. It’s now July 2025 — over 8 months later — and I still have not received a refund. Every time I contact customer service, I’m told to “wait 10 more days,” but nothing ever happens. I’ve followed up multiple times and even filed a complaint (Case #**), yet they continue to ignore my request. This is a violation of their own “FanProtect Guarantee,” which claims to protect buyers when events are cancelled. I have now filed formal complaints with the BBB, FTC, and I’m escalating to the media. This is completely unacceptable. I will never use StubHub or Viagogo again — and I encourage others to avoid them unless they want to risk losing their money with no support.

They added ticket insurance automatically making me have to opt out. When I looked at my order the ticket insurance wasn't listed, but when I placed my ordered it triggered the purchase of the ticket insurance. They are absolutely a scam.

We bought tickets to an MLB game, drove 3 hours one way to to the game. We received a email from Stubhub telling us that our tickets were ready. When we arrived at the game, our tickets were not in the app. After contacting Stubhub, we were told that the tickets were no longer available. They offered to give us $37 dollar tickets in exchange for our $322 dollar tickets, offering no refund. Stubhub refused to refund out tickets and $100 parking pass. They hung up on us when we requested the refund. Since, we have heard countless stories from friends who have been through the same thing with Stubhub. Stubhub is running a scam and they don’t care. NEVER use Stubhub!!!

To StubHub: A Grandson’s Disappointment After a Cross-Country Journey. My 10-year-old grandson Elijah recently called me with a huge request — to take him to see his favorite K-pop group, Blackpink, in concert. It would be his very first concert, and it was all he could talk about. I live in Florida, he lives in Arizona, and the concert was in Los Angeles. But for him, I said yes without hesitation. I immediately went to StubHub and purchased 4 tickets. My best friend and her 11-year-old grandson decided to join us for the trip. I flew to Arizona to pick up Elijah, then we flew together to San Diego, where we met our friends and drove to LA. The kids were bursting with excitement — especially Elijah. He knows every Blackpink song, and the idea of seeing them live was a dream come true.

It’s pretty simple, promising “Fan Protection” all over their pages but when my $40 ticket failed to appear or download when I was at the parking lot, and I was denied entry, same as everyone else, spent roughly 3 hours trying to “prove” my case before being denied any refund because they claimed this didn’t fall under their “fan protection.” ***SCAM HUB will STEAL your MONEY!!**

Horrible customer service. They will have no problem lying to you and be completely unhelpful. Tickets you purchased will end up being completely different seats. If you get them at all. Avoid Stub Hub at all costs.

Never buy from StubHub. We never received our tickets. Despite being repeatedly assured that they would arrive on time, they never did. We were told multiple times before the show that everything was under control and that we had nothing to worry about. Trusting their promises, we traveled to the venue (7 hours on the road) —only to be told 15 minutes before showtime that they couldn’t provide alternate tickets because there was apparently no more tickets available (although we saw tickets still available on their site). This happened after spending hours on the phone—for the fourth time that day—being told again and again that “the tickets will arrive in a few minutes” and that we just needed to “trust them.” Worst customer service experience ever.

Beware of StubHub — They Ruined My $200 Night and Blamed Me for It. I bought $200 tickets through StubHub for an event, expecting a smooth experience. Instead, it was a frustrating disaster thanks to their incompetence. Before the event, I tried every possible way to download my tickets — clicking their broken link, navigating their site, and even contacting their support. Nothing worked. Their platform simply wouldn’t let me access what I paid for.

StubHub is a scam. They operate as a platform for scammers and do little to protect their customers when things go wrong. They don’t keep proper records of phone calls or online chats with their agents, making it nearly impossible to resolve. Buying tickets on StubHub is no safer than buying them from Craigslist: you face the same risk of being scammed. And when that happens, StubHub’s response is, “There’s nothing we can do. Our system says we can't do anything.” The Bowl box office and Ticketmaster confirmed in writing that the tickets are invalid. StubHub should issue a refund, but StubHub refuses to act. They show no interest in proof that a seller was fraudulent. According to Ticketmaster, they’ve have a lot of issues with StubHub.

I purchased concert tickets, and they arrived on my app with no problem. However, the parking ticket never arrived, and they charged me $31,00, I was in communication with them all day; they gave a lot of excuses, said it was sent, it never was, absolutely a nightmare.

This company is underhanded and a scam. I had to cancel all my cards! I tried to sell my tickets and when I went to put the seats in they didn't have the option for my seats and I could not type it in so I put what they had that was closest. Then after I had sent the tickets to the buyer they didn't want them and said I put the wrong seat down. I email them and StubHub to tell them what happen. Again. Remember the buyer has my tickets... They canceled my payment then charged me $300 to replace the tickets.. Why didn't the funds come from them. I never received a payment because the show is on July 20th. Today is July 10th and you don't receive payment until 5 days after the show. So the buyer has my tickets for free and stubhub has $300 of my money!!

I have spent my day trying to undo what I feel was a gross duping of me or at the least a manipulated link that had me mistakenly booking tickets for the wrong event, the wrong day and the wrong location. Stubhub got me to click it to book tickets to my local Bend baseball team game. But instead somehow linked to a game elsewhere with different teams. $152 + for 5 tickets. I am unable to cancel or get my $ refunded. They are impossible to deal with via phone; no better than an AI robot reading you their carefully scripted legal defense. They are shameless. How they managed to fool me is that they had the tickets listed under the other team scheduled to play in Bend. Yet the Elks box office says that they have no right to do so; to sell tickets that way.

I sold my tickets almost 2 weeks ago, and I'm still waiting to receive payment from the Metallica concert ticket so that I sold here in Denver, Colorado. On their website, it said the latest state to expect payment was yesterday, and when I called them today they said it would probably be still three to five more business days. This is ridiculous, and all the time they're holding on to my money making money off of my tickets that I sold. Their customer service is horrible, wouldn't fix anything, couldn't fix anything and left me hanging.

Recently Purchased 2 Tickets through StubHub to a Yankees game, the tickets were bought approximately 3 weeks before the game. I kept checking the site to see if I had received the tickets but nothing, fast forward to game day I’m getting ready to leave home for the game at 5 pm first pitch. 7:05pm I’m checking the site still no tickets available. Because it was so close to Game time I have already left home on my way to the stadium calling customer service trying to figure out where is my tickets I’ve purchased over 3 weeks ago. Customer service representative told me that there was a problem by seller to transfer the tickets and those tickets aren’t available right now. So you mean to tell me nobody could have followed up or sent an update about this development but only knew until I reached out already on the way to the venue to learn about this “discovery”.

I would give zero stars if I could, I purchased parking tickets in advance and received them — but way too late to use. On the day of the event, I waited as long as I could, but the delay forced me to find alternative parking. I did not use the tickets because they arrived after I had to park elsewhere. When I contacted customer support, I was told they wouldn’t issue a refund because I didn’t reach out before the event started. This is unfair. I couldn’t waste time chasing them while trying to attend the event I paid for. The delay was entirely their fault, not mine. They refused to refund or credit me for a service I paid for but could not use. I strongly caution anyone considering buying from this company — if anything goes wrong, you may be left with no solution.

It’s a SCAM! Stay away from it! The “FanProtect Guarantee” is pure misleading information. We bought tickets 3 weeks in advance (Order # **). 3 days before the event, I received an email to transfer the tickets. Followed by an email stating: “seller has cancelled the sending of a mobile ticket”. For over 72 hours and more than a dozen customer service representatives apologizing, promising resolution, “will call you back in 4 hours or less”, etc. etc. nothing was solved. The day before the event, they told me to call by 5 PM on the day of the event and they will let me choose other comparable tickets or reimburse me. I clearly stated every single time that I don’t want a refund. At 5 PM they changed the story, and the problem will be solved between 5 PM and 8 PM. BTW, the event was at 9 PM (6/20/25).

⭐ 1 Star – Terrible Experience with StubHub. I had a horrible experience with StubHub and their customer service. My account was hacked, and my purchased tickets were transferred to another account without my authorization. It has been over 30 days with no resolution, and the concert is next week. After waiting for weeks with no updates, I had no choice but to repurchase another ticket out of my own pocket.

Bought tickets to Metallica/ Pantera. Tickets never came through. Got told we would see them in 5 min. It’s been an hour and a half and half way through pantera still no tickets. Also Parking ticket voucher didn’t work so I would not ever recommend these crooks. I could have just handed my wallet over to homeless guy. I’m 350$ in this field trip and can’t get in!!!

I purchased two tickets for “Billy Elliot – The Musical” in Zurich via StubHub, expecting loge seats. I paid CHF 252.80, but received tickets in row 41 (last row) with face value CHF 49.90 each. I contacted support twice with no reply—no apology or refund. This is blatant misrepresentation and overcharging. StubHub is dishonest and disappears when there’s a problem. I strongly advise using official channels like Ticketcorner instead. I will never use StubHub again.

I am writing to express my deep dissatisfaction with my recent experience with StubHub, which has not only been frustrating but has also led to significant financial inconvenience and a complete loss of trust in your platform. On Monday, June 23rd at approximately 10:00 AM, I purchased two tickets for the Jackson Browne concert scheduled for June 28th. The seats were located in Section 101, Row V — a premium section close to the stage — for a total cost of $418. Based on this confirmed purchase, I also secured a hotel reservation in Philadelphia at an additional cost of approximately $500. However, at 11:17 PM that same day, I received an email from StubHub stating that the original seller was unable to fulfill the order. The message continued by offering replacement tickets in Section 207, Row N — claiming they were “comparable” to my original selection. They are not.

StubHub sold me tickets to Metallica at Levi’s Stadium. I paid over 500 each after fees for these tickets. I needed to resell them on StubHub, but they would not show my tickets to buyers because I couldn’t upload the tickets. The tickets were being held by a third-party site called securemypass.com. The tickets would only show on my phone if I used the email link StubHub sent me and then loaded the tickets one at a time. There was no transfer option for the tickets from securemypass. But the only customer service this third-party offered was to send a telegram message, which I did, and which went unanswered. Likewise, stub hub offers no real support. There is no phone number or email. You can only interact with their AI Chatbot. Totally worthless. I lost over $1000. Never again StubHub.

If you enjoy paying premium prices for seats you didn’t choose, being gaslit by customer service, and questioning your own sense of direction and sanity — boy, do I have the ticket platform for you! 🙃🎟️ I selected beautiful seats in Box C, even had screenshots AND photographic evidence — you know, receipts 🧾. But when the confirmation came in, poof! ✨ I was magically teleported to a worse section. StubHub’s response? "Oh, it said Row C, not Box C — obviously your fault." 🤡 OBVIOUSLY. Silly me for thinking their interactive map and labeling should make sense! Why should a billion-dollar company invest in clarity when they can just blame you?

2 hours trying to download the StubHub app to get tickets for a Cincinnati Reds game! A 1 star rating with over 2,000 reviews going back 6 years! Why is this ridiculous ticket scam still allowed to operate?

Don't use Stubhub, it's as simple as that! We bought tickets and parking to a concert at the Greek Theatre. The concert tickets arrived but the parking did not. Day of the event, I started reaching out to Stubhub about the status of my parking pass. Come to find that The Greek does not accept parking passes from any outside vendors like Stubhub or Ticketmaster, yet they still sell it. So basically, Stubhub was selling something that does not exist. When I complained, they told me they would refund the parking but not the tickets to the event. When I asked them how I was supposed to get to the event, since parking was sold out, they basically said that was not their problem and disconnected the chat I was on, which was very rude. They gave me the run around, told me someone would call or email but I never received either.

DO NOT TRUST STUBHUB. They not only have exorbitantly high fees for both buyer and seller, but even worse, their system for resales is fatally flawed. I followed their instructions exactly to pre-upload my tickets from Ticketmaster. I was then told that a sale had been made and that I would be paid. There was no specific error message of any problem. Only after the match did I receive an email that the sale had been canceled. I lost hundreds of dollars. In addition, they want to charge me fees for the failure of the sale! I am a certified fraud examiner. StubHub's performance is unacceptable.

Purchased parking for Sphere online with NO INDICATION of 6'8" VEHICLE HEIGHT LIMIT and could not park my van. Rated my experience ONE STAR a day after the show. Received immediate CHAT reply acknowledging problem and a customer service link to obtain $40.61 refund for unused parking. Several attempts to contact via link and calling 866-788-2482 failed to produce a refund. Parking Pass Order ** for Postcard From Earth on 6 April 2025.

I had a very disappointing experience with them after a few good ones. We were going to the Formula 1 Grand Prix in Canada. The seller transferred me only 2 of our 8 tickets. I spent 4 hours on the phone with them the day before we left for Canada. On our drive up with them I was on the phone with them again for 3 hours and they kept telling me that I was covered by their fan protection guarantee and would be offered equal or comparable tickets.

Never use this company! They are dishonest and continually charged me for your credit card no matter how many times you call customer service… We recently ordered tickets for an event and paid over $300, but then we were not going to be able to attend so StubHub states we can relist the tickets with them which we did and sold at a lower price. By the day of the event we had never received tickets and no matter how many times I called they have not refunded the money and then to make matter worse they have charged over another $200 because we didn’t fulfill the sale even though we never received the tickets. Customer service makes promises but never follows through. Do not buy through them.

I can't speak to what kind of buyer's market it is but it is not a seller's market. I had extra tickets that I wanted to sell. I wanted to recover as much as I could but I knew I might have to take a loss. If you list your tickets at a price you want, your tickets will not be shown unless a potential buyer enters very specific information. You have to acquiesce to their recommendation to get a favorable listing for anyone to even find them. In my case, it was a substantial loss. I paid $170/ea. I received $72/ea. I am certain I would have gotten more had my listing been shown.

Can you give a zero stars? I never write reviews good or bars but this one absolutely deserves it, StubHub is terrible bought tickets for an event never received them they offer subpar tickets as replacement which I could get on ticketmaster direct for half the price, they email 30 min before the event, "Sorry we don’t have your tickets. Here are some options or full refund." Who wants a refund or inferior service? We supposed to be sitting with a group of friends, our resos and night was disrupted and the experience was awful, just sorry nothing we can do.

Purchased tickets for “Good Night and Good Luck" for June 5. Tickets supposed to be delivered by email at 4 pm for a 7 pm curtain. These tickets were not downloadable. The theater management informed us this was a common occurrence with Stubhub and there was no way they could provide us with seats. Customer service at Stubhub was of no help and kept me on hold for more than 15 minutes. Her English was difficult to understand. Never deal with this company.

Absolute garbage company to deal with. They over charge, hid fees and then in the end your tickets will not arrive. Their customer service is horrible and needs an complete overhaul. Don't buy tickets from these criminals. I would give zero stars if I could.

Worst EXPERIENCE EVER. Never got the TICKETS that I paid in advance. Filed 4 claims and NOTHING. NEVER EVER BUY FROM THEM!!!! If I can give them a minus star I will do it. NOBODY took care of us. They just took the money and overcharged the price event.!

Bought Section 10 tickets for $85 each on StubHub and was given lawn tickets instead — worth only $30 on Ticketmaster. No apology, no refund, and zero resolution. Really disappointing. Please think twice before using @StubHub. #StubHub #TicketScam #CustomerExperience. I strongly recommend avoiding StubHub. Many customers, including myself, have had money taken without fair resolution. It’s incredibly frustrating, and support has been unhelpful. Please consider buying tickets elsewhere. #StubHub #CustomerService

Never again. Bought tickets over a month in advance. Immediately received a confirmation email and was charged. The access code provided in the email didn’t work, so I called them. The problem was “escalated”. Never heard back so I had to call them multiple times over the month. Was assured it would be resolved. The morning of the concert, still no tickets. Called them, was told the seller has to send the tix by 11am. At noon I called them and was told I would have the tix no later than an hour before the concert. What?! It takes 2 hours to get to the venue. What if we get there and there’s no tickets?! He said I would get a refund. So…I’m supposed to drive 2 hours in the HOPES that I get tickets?! Why would I do that? So I told him I wanted a refund, he said I have to wait till an hour before the concert. This makes no sense. Put in a dispute with my credit card. Let’s see what happens.

If I could give this site a zero I would. I traveled to Nashville, TN from Austin, Tx for the CMA Fest. Only to get there and never receive our tickets. We had to buy other tickets on GameTime which were 1/4 of the price we were charged with StubHub and we received our tickets immediately after the purchase. I will NEVER use StubHub again even if it's the last ticket service available. Horrible service and horrible communication.

Sept 2024 I bought two tix to Billy Joel at Eccles rice stadium. The show was postponed one year…but on May 23 2025 Billy Joel announced he had brain issues, so he canceled all future shows. Ten days later no refund from STUBHUB. Ten biz days. I called AMEX and reversed the charge. It’s very easy to do with Amex. I highly recommend this card. Still never got refund a month, after, but it does it, after because Amex fixed it. I will never ever ever use Stub hub again.

I am writing this review because I am very disappointed in StubHub's service. I purchased two tickets for $418.60 back on May 13th for the Friday, June 6, 2025 CMA concert. The was for my granddaughter's birthday; she had been looking forward to this concert for a whole year. When we tried to access our tickets on June 5th to put them in our wallet, we were told our tickets were canceled. We made numerous phone calls but was told to check with CMA. We checked CMA's app and they told us our tickets weren't ready yet. We drove to Nashville; spent money on a hotel; but our tickets never were ready even on the night of the performance, and my granddaughter was heartbroken. She cried and after this, it caused her not to want to attend any CMA concerts anymore and I don't blame her. I would never have paid my money if I had any idea this would happen. I request a full refund for tickets I paid for, but we never got to use.

STAY AWAY FROM THIS WEBSITE. This website never sells counterfeit tickets. I got scammed twice, and the customer service is unresponsive and useless. They tried not to refund you, regardless of the circumstances.

Bought tickets to a minor league game. Seller never delivered the tickets. They offered me way worse seats at the same price. Selected a refund. Customer service said I will get a refund in 8 days. They took my money very fast. Slow to give it back when they don't deliver the product they are selling. Try to bait and switch you at the last minute.

Never ever do business with this company!!! Never!!!! We purchased tickets in September for a June concert. Received the “your tockets are ready” email, went to download the tickets on our way to the venue and they would not download. Called StubHub by chat and then phone, spoke to someone for TWO hours who asked all sorts of ridiculous question. I had to explain over and over what I was calling for, even sent screenshots. Was finally told the tickets are not available and I have an option for a refund. The concert is in a few hours, we purchased parking passes, took time off, paid for hotel, purchase the tickets in September, received the “your tickets are ready “ email….now they are telling us they have no tickets??? Unacceptable. Currently sitting on hold in a gas station parking lot waiting for a supervisor.

I purchased a parking pass that on the ad said was .3 miles from the stadium we were attending, after receiving the parking pass a week later the address on the ticket was 1.9 miles away! Totally different address. I contacted them twice on chat, sent several different emails and was on the phone for an hour and 45 minutes with their supervisor. Still not resolved! They do not honor their purchase protection program that they claim to have. Don’t purchase anything from them! They let anyone say anything post false info to sale whatever they want and you lose out!!! t

I purchased tickets to a softball game in April 2025. The game was canceled due to rain. StubHub is now telling me they will not refund me for my tickets because the game is being rescheduled for the 2026 softball season. Because this game was “rescheduled” for 2026 they will not refund me. They also cannot give me a date for this “rescheduled” game.

StubHub charged me $210 for a general parking pass. I thought the pass was attached to the ticket price. It was not, and no refunds. This is such a scam. I will never buy from them ever again. Scam, scam, scam, scam.

Folks DO NOT buy any even tickets from StubHub!!!! I had a disappointing experience with StubHub. They shamefully overcharge for event tickets, and on top of that, they add an outrageous 50% in additional fees to the ticket price. To make matters worse, refunds are not even an option, leaving customers feeling trapped. When I reached out to customer service for assistance, it felt like they were just pretending to help without actually addressing my concerns. I would not recommend StubHub to anyone looking for a fair ticket purchasing.

I bought and paid for tickets for a Broadway play, over $700. I was told that the seller would release the tickets on the day of the show. This didn't happen. I made numerous calls to StubHub, and customer service was of no use. I reminded them of their guarantee. I got an email saying that they would replace my tickets- this was after the show ended. I'm now being told after a review, I will get my money back. I'm not holding my breath. Don't deal with this group, no matter how good the seats/price might seem.

Stubhub violates their seller agreement, routinely. I sold tickets on May 22, uploaded as instructed, but Stubhub failed to transfer them and then charged ME penalties! I have proof and spoke to agents who said Stubhub had it covered. What was advertised as simple convenient way to sell tickets (for a substantial fee) has turned into a costly and time intensive endeavor for me. Stubhub makes an error, charges seller hundreds of dollars, then tells seller to wait for over a month for them to "look into it". A ridiculous situation where the user takes the hit, not Stubhub. After researching, I've found out this isn't an uncommon scenario. Seller beware!

On 4/14/25 I ordered tickets to an Atlanta Braves game on 6/1/25. I started calling customer service when I still hadn’t received them 2 hours before the game started. I got 3 different people who all read the same scripted message telling me they had until 1:35pm when the game started to send them and that they’d an email with my opinions (never got an email). When the game started I texted customer support who at first agreed to refund me but then changed their mind when the tickets were sent 7 minutes after the game started saying it was close enough, even though this violates the terms of the Fanprotect guarantee policy. This company is a joke, the fees are much lower on Seatgeek and they sent the tickets immediately.

Bought two Orchestra seats for LA Philharmonic concert at Disney Hall in Los Angeles. My daughter and I got dressed up nicely, drove an hour, parked our car in their expensive lot, and went up ready for a wonderful evening. Instead, the door person said our tickets were fake. Went to the box office and they confirmed. Couldn't get a hold of anyone at StubHub in the half hour before the concert began and they closed the door, so we were forced to go home. Will never trust them to verify their tickets again.

StubHub offers a valuable service, but when you are trying to sell tickets to an event that isn't mainstream and in their wheelhouse they are sorely lacking. Their event website is a joke and their customer service people can only tell you what is on their screen and that is what you already know. They seem to have some agreement with the Goliath of the industry, Ticketmaster, but their customer service people should know the ins and outs of that relationship and how it affects buyers. I am so glad this event is soon and I am rid of this nightmare.

I purchase tickets for this evening earlier this month. The tickets were never sent to me. So I called customer service with StubHub for assistance. I ended up just asking for a refund. This was after 2 hours of the parking pass being released but the tickets were never released to me. The suspicious part of this is the customer service. Rep from StubHub gave me a call back. I appreciate her being attentive. However, I've never heard of any box office. Giving you a call back. I have never participated from StubHub in the past. And I won't be doing it in the future.

Horrible customer service!! Fraud occurred on my account. Spoke to customer service over 20 times. Never resolved my issue and I lost hundreds of dollars. They don't care about their customers. DO NOT PURCHASE TICKETS THROUGH STUBHUB!!

I listed 4 concert tickets on StubHub for sale. 2 days before the concert I checked my tickets only to find "You have no listings". I had a chat agent confirm my listings were active for 2 days, yet I could never see the listing on the website. This was a sold-out concert yet I got 0 offers. The chat agent admitted it was an error on their end in processing. I am now out $450 per ticket. A customer service agent was I spoke with was no help and put me on hold to "look into the matter" and never came back online.

I went to a concert in Columbia SC on May 16, 2025. I purchased a parking ticket for the event. The receipt said the event was 1.1 miles away from the event. We had to use Lyft to get to the event, cost approximately $20. After the concert we used a golf cart to return to my car, another $20. There were plenty of parking lots across the street from the event. When I contacted StubHub for a refund they went by the mileage listed on the ticket, no refund was issued. If I was able to rate them less than a 1, I would have. I will never use the parking services attached to an event ever.

HORRIBLE! DO NOT PURCHASE TICKETS FROM HERE. The day of the event we got an email saying our tickets were ready, we were on our way to the event which was almost two hours away, I was on the phone with them the entire time, they kept telling me they were fixing it, when we were at the door of the venue they told us they don't have the tickets available that the only thing they can offer is a refund. WHY MAKE ME DRIVE ALL THE WAY TO THE VENUE IF YOU CAN'T PROVIDE TICKETS I PURCHASED MONTHS AGO!

StubHub has failed me in a SPECTACULAR way. I bought my tickets for Stray Kids Orlando in November of 2024. I bought a very specific section and row in order to near the stage. Two days ago, several months later, they emailed me saying my tickets have been “upgraded.” This “upgrade” meant that I was moved to the VERY TOP and VERY BACK of the stadium. This is in no way an upgrade. When I called and asked about this issue, they assured me that they would find me “comparable tickets.” After two days with no communication from StubHub I finally called back and they informed me that the “upgraded” tickets WERE the comparable tickets and they could do nothing about it.

I purchased tickets over half a year ago. The game was rained out and said it was postponed. The season ended with no resolution. I called many times only to be told they could do nothing because it still said postponed. 6 months later still nothing. I have been more frustrated with a ticketing company. Very hard to deal with and contact. Very bad at offering resolution.

Very disappointed in this service. What a bait. I paid $173/ticket for a concert, to have it provided by someone else at $79/ticket. I paid a total of almost $400 in FEES!! Receipts are attached. Please DO NOT get fooled like I was. Search for a different method to purchase tickets!

I’ve been on the phone over five times with the StubHub team and each time I get a different answer. I was supposed to have an even tonight and they’re telling me I’m supposed to receive and email for a refund/replacement ticket except I’ve been told that since Thursday and no email. Nobody seems to know anything. Everybody always gives me a different answer. I paid almost 300 bucks for one ticket. And I still don’t even have an email. They said it was MY fault at first but it was actually the seller who sold the tickets to MY seller who canceled the tickets. HOW IS THAT EVEN ALLOWED?!

Stub Hub's "Fan Guarantee" needs to be renamed the "Screw the Fan - Guaranteed". I bought Santana tickets. He was a no-show. The show has not been re-scheduled and is booked out the rest of the year in the US and around the world. He will not return to my venue in 2025. So, NO cancellation. and No Refund. Stub Hub sits on the fan's money "Indefinitely". I could die before they cancel or re-schedule. If the show can't be rescheduled in a reasonable amount of time (30 days), then the event should be "Cancelled" and the Fan's ticket money with all fees returned.

I purchased tickets for the JAWS symphony experience in Kansas City. I never received any email confirmation. I called StubHub 3 times the week of the event. They said I would receive an email with the tickets or an option for other seats or a refund, within 1 hour of the show starting! Still received no email! Called 15 minutes after the event started and demanded a refund email- SHOCK, that email came through without any problem. Horrible company, will never use them again.

I purchased expensive tickets (almost $200 in just fees) advertised from StubHub as amazing to the CocaCola Roxy in Atlanta for Empire of the Sun. I arrived to find the entire view of the stage obstructed. This was not disclosed. I reached out to StubHub executives and they had an assistant call me to say this was considered a crowd control issue and nothing they can do. How is people sitting in their paid for seats considered a crowd control issue? Buyer beware. Section 201 Row B seats 3 and 4. Definitely feel like I was scammed.

Worst experience ever! Bought tickets 2 Months in advance. The evening before our event, they said the seller had taken back our tickets. We called and they said they had until noon the day of the event to make it right. 3 phone calls later, they finally replaced our tickets. All was good until minutes before we walked into the stadium and for a message that the new tickets were no longer valid! StubHub did nothing to help but the gain bridge ticket desk finally got it made right!

Bought tickets online then on game day they said our tickets weren’t any good 😌 Also, had to send them back to get a refund. Had already transferred 3 tickets and had to get them back before a refund.

We bought tickets to a Cubs game - section 122, aisle seats, good price. The day of the event the seller could not deliver the tickets and offered us worse seats for the same price. We asked for a refund. We got a partial refund for the tickets minus the fees. A month later we're still waiting for the remaining refund. Last time we'll buy on StubHub. Clearly they are encouraging scammers. Many other ticket options.

I bought concert tickets a month in advance and never received the tickets or QR codes. I called customer service multiple times leading up to the event and was told I’d receive them the day of. On the day of the concert, I called seven times. Each person I spoke with gave me the runaround, stalled for time, and promised to call back — no one ever did. I was in the car with friends, all excited for the event, and ended up feeling embarrassed and frustrated as it became clear that this company had completely dropped the ball. I had to buy tickets last-minute through another app just to salvage the evening. This is not just poor service — it’s careless and disrespectful to paying customers. I will never use this service again, and I strongly advise others to avoid it.

On April 15th, I purchased two tickets for a Golden State Warriors 2nd round playoff game, date and opponent to be determined after the first round. On May 2nd, before the first round was over and the date was still undetermined, I received tickets for a preseason WNBA Golden State Valkyrie game on May 6th. I proceeded to fill out multiple online forms, call, and email, and finally received notice on May 6th that they were contacting the seller and were hopeful I would get the right tickets.

I bought tickets to an event in the orchestra section for around $100 dollars well in advance to get a good deal. The tickets were also priced cheaper on Ticketmaster at that time. The day of the show, Stubhub notified us that the seller was having trouble getting the tickets to us. There is no excuse for not having tickets that have been sold. This is essentially fraud. All they did was sell the tickets at the last minute for a much higher price to someone else and then offered us the worst seats in the house as a replacement. I recommend never using this company and think they should be sued and shut down for fraud. They have no business operating in ticket sales with such unethical business practices.

Order#**. I got injured (torn ACL, PCL, MCL) and prohibited from travel and cannot attend game in Portugal. I am out $260 and I relisted (#**), but I am being prohibited from listing in the "recommended view" by the Stub hub algorithm because I don't have Row and set details listed even though I cannot list them because I do not have my tickets and won't have access until 5/17/25 the day of the game. They advertise Fan Protect with 100% money back guarantee if the seller does not upload ticket by 5/17/25, and 100% resale opportunity but are also denying me from sale due to their algorithm "preferred view" settings.

They are horrible. Unreliable, I did not know that the seller can refuse to give you your tickets. I was at the game at the door and the seller refused to give me my tickets. Well guess what because I was there at the door StubHub screwed me. Gave me worse tickets for the same price and I had bought three tickets. And for my trouble they gave me $2.00 credit. That is so unfair. I am in my 60's. Told them I had handicap. That I had been standing over an hour waiting. They have not wanted to read or help me. I am not asking for my money back. All I wanted was the difference in the tickets. Now I realize how bad their reviews are. You have to go somewhere else not StubHub. Do not do it.

I wish there were negative stars! I have been trying to get a refund for a fraud on my account since Feb 2025. I have contacted their customer service many times. I have filed complaints with the Better Business Bureau, The Federal Trade Commission and my States Attorney General. I spoke with a customer service rep and they deactivated my account due to suspicious activity but I can’t get my refund unless my account is active but they won’t activate it until my refund is processed and the matter is closed. Make that make sense!

StubHub. We will never buy tickets from StubHub again after our ticket fiasco on Saturday, May 10, 2025. On February 18, 2025, we purchased 2 tickets for the Cleveland Guardians/Philadelphia Phillies baseball game on May 10th, game time at 6:20 pm. The instructions on the receipt stated that we would receive our tickets by email to download the day of the game. We had bought the tickets as we had a family member on the team, so we had planned to enter the stadium early to watch warm up and have time to see all of the stadium. By 4:50 pm, when the gates opened, we still didn’t have the email with tickets, by 5:30 pm, I began chatting with a customer service person.

Toronto to Florida and they failed to provide "guaranteed" tickets. My wife and son are standing in Florida from Toronto Canada with no tickets on Mother's Day. Stubhub "guaranteed" they would be digitally delivered on the day of the game and then failed to do so. Not only was the guarantee meaningless, they could not provide replacements. The cherry on top is that they will hold our money ($1000.00) for a week before refunding it. My wife saved for a long time to be able to afford this with flight and hotel and she has been reduced to tears on Mother's Day thanks to this more than shady company and their worthless "guarantees". We strongly advise avoiding this place in favour of a company that provides a ticket in hand when you make the purchase. We will be taking legal action but regardless, it doesn't make up for the tears and disappointment. Can you imagine? Date of experience: May 11, 2025.

Added the parking option to a Bridgestone event. The lot was not only a mile away from the venue (not noted), but ALSO the attendants couldn't accept my StubHub info when I arrived (the helpful ladies said other StubHubbers had the same problem). So I paid again at another lot and arrived 30 minutes late to the game. Tried to get a parking lot refund but the snarky SH rep gave me 20 detailed questions to answer which added even more irritation to the hassle. I told them to keep the $38 ($19 higher than what the lot charges without SH) and I'll keep my thousands in future purchases. Perhaps this will happen often enough that the company goes out of business.

We drove three hours to a show and I had not received tickets. I called before we left to make sure we should go and they said - oh you will get them. I kept calling and was reassured. We get there, pay 30 bucks for parking and guess what - no tickets. We were on the phone with customer service for 20 minutes, missed the first 15 minutes of the show (no opening act 1.5 hour show) for them to only offer us an obstructed view as something that was equivalent to- the show was in progress and we just wanted to get in so we took it thinking they would make it right.

We had purchased tickets in December for Jelly Rolls concert in May. We continually checked for updates on our tickets. It said they would be available the day of event and were never made available. We were on the phone with customer service on the day of event for 2 hours and were late into the venue. Stub Hub offered different tickets and they were not comparable to ones previously purchased. We did accept tickets as we wanted to see the performer; however, we were not made aware of the view being obstructed. The seats were purchased earlier as one of the attendees has a heart condition and the other was pregnant. All we were told is they had followed policy.

This is the biggest scam on the internet. My wife purchased tickets to Teddy Swims 5 months ago - the day of the concert (today), they told us to accept different tickets or take a refund. The seller apparently got a higher price than we had paid. The site should have required him to honor the sale from December. They supported this unbelievable situation!!!

After purchasing event tickets the option to purchase a parking pass from SH popped up. I purchased a pass and discovered the parking area was 3.5 miles from the event. Contacted SH and they said nothing can be done. No refund. SH swindled me out of $25.

Original date of transaction: 4/11/25. Date of incident: 5/8/25. Complaint: Stubhub did not notify me, the customer, that my tickets weren’t being delivered. It took me reaching out to customer service 15 minutes before the start of my event to ask where my tickets were. At that point, a customer service rep sent an email to a link saying they compensated new tickets. I clicked on the link, to find that I did not in fact have new tickets. It was now 5 minutes to the event. They stated at that time they didn’t have any new tickets but would refund me. When speaking to a customer rep today, 5/9/25, I kindly explained that I purposely did not select the option for a refund as I wanted to dispute the cost of the original ticket plus the cost of the new tickets I had to buy last minute.

May 7, 2025: StubHub Canada Ltd. charges their Canadian concert tickets in US$ currency, despite their ticket confirmation stating it is in Canadian currency. This resulted in an over-charge to me, as a Canadian customer of, in my case, over 77% of the original ticket price. Stubhub "Canada" is a scam and just another reason (as if we needed any!) to NOT do business with the United States, or in this case, StubHub Canada Ltd.

Predatory company, uses misleading and deceitful messaging to pressure you into paying a ridiculous mark up. I was told that there were only a few tickets left for the show I wanted to see and lead to believe that if I didn’t make my purchase before the 10 minute timer ran out, I wouldn’t get a ticket. Prices were at a nearly 300% markup. That was a week ago, I just looked and tickets are still available. To add insult to injury, the tickets have someone else’s name on them. Needless to say I will never use StubHub again and I urge everyone else to avoid them.

Cancelled my order well ahead of time of the event and was told by one of their customer service agents that I would get some sort of compensation, even if no one bought the re-listed tickets from me. I also told them have the vendor to not send the tickets my way. The tickets got sent to me anyway, only a few days before the start of the event. I got no compensation and when I tried to tell them about what happened, they told me that, there is nothing they can do. No partial refund, no credit, essentially, nothing.

Very disappointed in this process. Purchasing tickets to find out last min my tickets aren't available and I got moved on the other side of field away from friends and family. Now I'm unable to cancel this order with seats they're saying were assigned to me.

StubHub sold me a parking pass for the NCAA tournament. I paid $53.84 after fees and services. Three weeks after the event I was notified of an additional $92 fee because the parking agency does not authorize a resale of their parking passes. StubHub refused to assist noting that it was more than 7 days after the event. The fact that they had no right to sell the pass was deemed not to be relevant to the matter. If I had purchased directly from company, I would have paid just $22. Thanks to StubHub, my total bill is $145.

I know when and when not to use Stubhub for the most part. My wife on the other hand had no idea until now. She was surprising me with tickets to a Brian Regan show at The Clyde Theater in Fort Wayne, IN on Sun, April 27 for my 40th birthday. Looks like they double booked him, and he had a show in Ohio the same night. After numerous calls to StubHub, they still cannot confirm that this event was cancelled. They have the email showing proof directly from The Clyde in our file, mind you. I am a very patient man, but this is overboard.

Bought the wrong date and immediately (30 seconds later) called Stub Hub to try to change the tickets. They refused and said I can buy another set with all of the fees. Then try selling the other tickets and lose money on the fees. I asked if that was ethical and the representative had no idea what the word ethical meant. I’d stay away from this company and buy tickets elsewhere.

I haven't used StubHub for a while and recently tried to use them to resale my Pearl Jam tickets. My resale got rejected even after I downloaded my receipt for the full price I paid for them. I thought this company and its reputation was better than this. I am unbelievably disappointed in my experience and will not recommend this company to friends or family. I highly recommend not listing your tickets for resale on this site. Seller beware.

I wish I could give zero stars. I had the worst experience ever with StubHub. I bought a ticket weeks ahead of time to see Dead and Company at The Sphere in Las Vegas. A few days in advance, my ticket was not there. I called multiple times a day - they kept saying it would come, and that the seller would resend the ticket. I asked them to give me a refund so I could buy another ticket (while there were still reasonable tickets for sale), and they would not, and told me I had to wait until 4:30 the day of the show. Fast forward to the day of the show at 4:30 - they said, "Oh, we don't know who told you that, you have to wait until 30 minutes before the show!!"

Zero rating!!! I will never use StubHub site again! Poor customer service. We did not receive ticket!!! Missed half the concert and had to buy ticket three times the price!!! Customer ticket guarantee not honored!!! Customer service beyond rude and did not care that we experienced alot of stress and inconveniences!!! Never again… done!!!✔️

After using Stubhub to purchase concert tickets for Joe Bonamassa my credit card was immediately hit with several FRAUDULENT hits. Had not had any issues since getting the Wells Fargo card over a year ago. This required WF to cancel my card and issue a new one. Anyone that has had this happen to them is aware of the headaches of going through contacting all of the accounts being paid on a regular basis by their credit card. Stub Hub obviously LEAKED enough of my personal card info to allow these fraudulent hits to occur. Within minutes of giving my card info to Stub Hub I was notified by HIGH PRIORITY messages from WF of the fraudulent activity. Definitely NOT A COINCIDENCE..!

Bought an event ticket and because of personal reason, could not attend it. Then I sold same tickets in February on StubHub platform. It’s been more than 2 months and I haven’t received my payment yet. Whenever I try to contact the support team, they copy paste exactly same message that “it’s been escalated “. And when I ask status of payment, they try to Fun. Literally, Stubhub team you should be ashamed. And I think StubHub should be banned because where are they using my money, I don’t know. Whether they have some other business. This is my order number: **, if someone from StubHub reading or if team of BBB can help.

I have had multiple bad experiences with Stubhub, and will never be using this service again. The first bad experience I had was when I bought a Bonnaroo ticket in 2019. My wristband came in the mail CUT IN HALF. When I got to the ticket office, and presented my broken wristband, they said it had already been scanned and could not be used for entry. Stubhub was unable to contact the seller, and therefore, the issue was never resolved. Eventually someone at the ticketing office felt bad enough for me to give me an extra wristband. I never received a refund.

Horrible experience. I bought tickets at the floor level and received tickets in the nose bleeds. I called StubHub and they offered me worse tickets even higher in the nose bleeds and did nothing to rectify the issue. Terrible company and awful customer service! Would not recommend!

Tried to sell tickets on stub hub. They found a buyer but when I transferred the tickets to him I made a typo on his email. I got a notice from stub hub that the tickets had not been transferred so I called customer service to find out what happened. The customer service rep could not find any information about the transaction from the order number I gave her or my email address, and seemed impatient. I assumed that the ticket buyer canceled.

Paid 140 dollars for a parking pass. Never got it. Called StubHub, rep Said payment did not go through. My PayPal account statement says it did. I would give them -1000 stars if possible. DO NOT USE STUBHUB.

Outrageously unreliable. Literally OTP with my credit card company to dispute the charges. They cannot find the order despite emailing me two confirmation numbers, and the virtual AI sends you back to itself in an endless loop. ViaGOGO is the same company. Avoid at all costs. Waste of time.

Worst experience ever. After not receiving the tickets to a sold out show, worked my way through a chat, bot and chat with a clueless customer service person only to be directed to a very rude customer service person informing me that even though I purchased and paid for tickets, the ticket was not available. At least my friends got to see the show while I sat outside the venue frustrated. Terrible experience, will never use this service again. Avoid!

Purchased Tickets to Hamilton in NYC. Got to theatre only to discover tickets were invalid. Seats didn't even exist. Person at door said "Did you purchase from StubHub - this is common with them, you're not alone", and then pointed to a line of people off to the side. All of the people she pointed to also were sold invalid tickets. Called StubHub and they said they would look into it. The show was sold out. We paid for gas to get to train station, train tickets to get into NYC, a hotel, food - not to mention the time. Now they inform me they are really sorry, they will refund me the tickets. Nothing else of course. DO NOT PURCHASE FROM THEM - THEY ARE A SCAM!!!

They don’t explicitly say how much the fee will be until AFTER your card is charged!! Then they don’t accept cancellations so you’re stuck paying twice as much as everyone else who attends the event. Despicable.

This is the worst experience I have ever had getting concert tickets. I bought a parking pass and 2 tickets for Tyler Childers in charlotte. Could not go tickets were listed to sell. They got listed 3 times and I was told I would have to pay for all of them. Finally got that straight after calling 10 times and not being able to talk to someone that speaks English. Parking pass was bought by someone. Talked to a lady that helped me make sure I transferred it to the right person. She said it was. Next day get email saying I would have to pay for the parking pass because it was not transferred right, I needed to sell 2 tickets to concert. The ONLY way for this person to get the tickets I Would have to drive 2 hours away and meet them at the venue. Now they are going to charge ME>> SOMETHING NEEDS TO BE DONE WITH THIS COMPANY TAKING HARD WORKING PEOPLE'S MONEY.

Description: I bought two 4 day passes to the Masters. Order # **. We could not attend the last day (Sunday) so on Friday April 11th I went back to the StubHub ticket location and talked to Hannah, the location manager, about how to sell the Sunday tickets. She walked me through the app personally and needed the actual tickets to verify and activate the sell. I asked Hannah is when I bring the tickets back on Saturday evening if my responsibility is done and she said yes. The tickets were listed under #** and were sold immediately.

Worst company ever!! Ordered 2 sets of tickets on accident. Called within 5 minutes and they couldn’t refund our money or get us our tickets to resale. On phone for 4 hours and got hung up on 2 times and ended up losing 620 dollars with of tickets that couldn’t even be found.

above the tickets. What a sneaky con deal this corrupt organization is.

Never received the email with the tickets. Called Stubhub 5 different times, including multiple times the day of the show. Was assured by customer service that I would get my tickets, replacement tickets, or a refund by the time of the concert and a phone call from a manager. None of that happened. We missed the show which was a Christmas gift for our kids. When I reached out to Stubhub again, I was told that I wasn’t entitled to a refund because I couldn’t prove that I didn’t get the tickets despite screenshots of my Stubhub and Ticketmaster accounts showing that I didn’t get the tickets. They basically stole $1000 from me and then refused to make it right despite their polices. Worst experience ever! Will never buy from them again!!

I purchased two opera tickets for Rome which were expensive. After I agreed to purchase them, AFTER, I learned that I had incurred an estimated fee of $349. They were unwilling to return that after the fact charge, or at this point, I'm so mad I would like to cancel the purchase altogether. No adjustment for charges. A True Rip OFF.

Got parking from Stubhub advertised $8 upon billing got a $10.00 process fee - ridiculous - went forward with order - However when we got there parking was $15.00 and when the event was over they required another $8 to get out of the parking structure - Contacted StubHub and did not offer any refund/help - all about the money - Receipt to get out said our time expired at 7:00 PM (that is when the show started). Do Not Use STUBHUB.

Stub Hub is the WORST and I wish I never did any purchase with them!! My God! We don't go out much and wanted to go see the Lola Young Concert. I am a bit naive' about purchasing tickets and got totally scammed from Stub Hub. The tickets were way over 500 dollars (for two) and the Parking (they encouraged you to buy) was $54.00 (on site it is $42.00) BUT >to the right of the theatre you pay only $20.00 and THEY are NOT connected with the rip-off Fonda parking lot. Stub Hub SUCKS, I MEAN SUCKS!!! So PLEASE use them as a very last resort only if you have to...and don't EVER buy their "Parking Offer." There's PLENTY of parking around that area/theatre!!! Stub Hub has Scamming... Mastered!!!~

I listed tickets for sale Jan 2, 2024 on Stub Hub. The tickets were sold to a third party on Jan 24, 2024. As per Stub Hub's policy, I would not receive payment until the event occurred. The event proceeded as planned on Dec 7, 2024. I have NOT yet received payment - more than 4 months after the event, and more than 15 months after Stub Hub sold my tickets. I have contacted and spoke with Stub Hub's customer service 13 times. Each time the representative indicated that my account had been blocked (no explanation as to why), and that my concern had been escalated to the next level. Each time, there was no response. Five times the customer service rep personal guaranteed that they would track my account and follow up. No they didn't. So I assume I will be calling again in two weeks time. I feel that they are purposely delaying, hoping I go away, so they don't pay. Feels like complete fraud.

If I could, I would give them zero. I couldn’t find my tickets the day before the event. But the worst part about it was they told me I was gonna have front row seats. That’s what I wanted to purchase. When I got there I was three rows behind the front row so you don’t even get what you think you’re buying. Next time I will go directly through the person selling the tickets or the company or definitely a different company. I will never use StubHub again with an awful experience and very stressful. Didn’t realize they were through eBay.

Purchased ticket March 5 for April 11 Warren Zeiders concert. 4/08 I went to download ticket and rec'd an error saying ticket was downloaded by another email address. Called and was told they would "look into it". Called again on 4/09 and was told "they would escalate the issue". Called twice today 4/11 and I'm being told "The event starts in 6 hours, we will call you back in 5 hours." I have guests coming from out of state, and I purchased a VIP pre-event ticket to a meet and greet, that starts at 5pm tonight. StubHub is waiting me out most likely in hopes I will just buy another ticket, but I refuse to give these scammers another dime. If I'm not given an equivalent ticket (same section) by 5pm tonight I'm out $250.00 for my unused ticket as well as the VIP pre-event I purchased.

Scam company!! They over price their tickets then charge you a “service fee” that is almost more than your tickets. Then before my event I get emails about it, click on it and see where they’re selling same tickets for a fraction of the price I paid! Total price gauging! Would not do business with them ever!

Bought tickets for "Kane Brown with Mitchell Tenpenny" as advertised on Stubhub. They had it listed as April 11th. This was incorrect. Kane Brown with Scotty McCreery is April 11th. Kane Brown with Mitchell Tenpenny is April 12th. Same venue but different opener. I only wanted it for Mitchell Tenpenny. I informed them of this mistake and they told me the tickets are correct since it's Kane Brown on April 11th. They acknowledge it's listed incorrectly but they are saying I paid for Kane Brown tickets and got Kane Brown tickets. Except I specifically searched for "Mitchell Tenpenny tickets", not "Kane Brown tickets".

StubHub refused to honor their Fan Protect policy and refund me for tickets. They changed my tickets, and I did not accept their offer, however, as the manager Luis said - HE feels that its comparable even though I declined the offer. I have been fighting for a MONTH and even with a screenshot from the chat when "Dona" promised to send a refund link - I am out $353!

The worst experience I have ever had. I purchased tickets for the Eagles for April 5th. The seller never released the tickets. I called StubHub customer service the morning of the 5th. They tried to call the seller with no luck. It went downhill from there. I asked about their replacement policy and they said if the tickets are released they would find other tickets at the same or better at no extra cost to me. They promised to call me back in 4 hours which they didn't.

I bought Shakira tickets in October 2024 and still can’t access or transfer them. I’ve emailed you and Ticketmaster multiple times with no real help—just vague replies. It’s now April 2025. SIX months. This is unacceptable. I don’t want a last-minute cancellation. Please fix this ASAP. You already have all my info.

Tonight was a total mess Fantasia & Anthony Hamilton, 8:00 PM (event local time) at Lenovo Center (formerly PNC Arena), Raleigh, Section FLR6 | Row 9, Event Status: Confirmed. I purchased they tickets in Feb 6th, made sure I screenshot everything. Got to the event which is almost 2hrs away. My tickets could not be open. I received that email stating the tickets are ready > click here to claim tickets (2 tickets). When I clicked the tickets said sign into Ticketmaster (mobile tfx). I had to go the ticket booth and they couldn't locate nor find the tickets. I immediately got on the phone with Stubhub and spoke Ethson. He could assist and stated that he would escalate issue up and someone would call me back. "WFH" I'm standing at the event now and how long would that take? Not sure he said.

Purchased tickets for an event November 2024 for an event that would occur April 2025. One week prior, I attempted to download the tickets and kept getting "invalid or expired/shared link." Spoke to well over 10+ agents over the course of 4 business days and called nearly every hour up until the event. 30 minutes before the show, I get an email notifying me of an option to refund or replacement tickets. At this point, 30 minutes did not allow for drive time and have submitted a refund.

Got an email I should be refunded between 5 to 8 business days. WHAT ABOUT MY AIRPLANE TICKET? Hotel reservation??? DON’T USE IT!!!!

Such a disappointment. My daughter purchased a General Admission Plus ticket for $260 and they never arrived. She contacted StubHub and got the (apparently usual) response about the owner not releasing tickets. They offered a REPLACEMENT ticket. When she opened it, it was just a general admission ticket worth $160. My husband then called to try to get this sorted out and they tried to tell us she could not get a refund because they gave her a comparable ticket. He asked to speak to a supervisor. 30 minutes later the same person tried to pretend he was the supervisor. An hour later they agreed to a refund. Absolutely unethical.

This place is a joke. Last minute canceling a PARKING PASS of all things. No reason no explanation nothing. Getting a refund is a joke too. Buy your tickets anywhere else. These guys are scammers for sure.

I wish there was a zero stars category. Bought tickets through Stub Hub for a concert. Our flight got cancelled. NOT their fault… I fully acknowledge this. So went to their seller site to resell the tix. Took forever to figure that out (first time selling tickets). They were finally sold. So I went to transfer them. Their instructions didn’t work. I tried and tried. I spent hours today trying to make this work. Then I got an email saying that I had 1 hour or the sale would be automatically cancelled. And if that happened, I was on the hook for what I already paid and what the seller paid!!!! So I finally found a phone number (verses Steve their AI bot). I called and it took the lady (over 20 minutes for her to finally escalate it to another person who is STILL working on it).

My first and last experience with StubHub. I purchased concert tickets in September 2024 for a February 2025 show. In January, I received a notice saying the show was to be postponed. Now it's April. They've had my money since September - 6 months, over $400! The artist already has a future date scheduled for the same venue yet it is not considered a reschedule of my show. StubHub says I would get a full refund, if my show is "cancelled" or my tickets will still be good if my show is "rescheduled". By not officially cancelling or rescheduling a show, they just get to hang on to your money indefinitely. This is a deceptive business practice. Bad Experience. Do not use. Do not trust.

I never received my tickets from the seller for tonight’s concert! I called StubHub this morning, and they said that the seller had until 4p CT to send them to me, and if I didn’t received them by then, to call back. I didn’t receive them so I called back shortly after 4p and the man said he needed to put me on hold for 10 MINS! I said, 10 mins?! He said yes, he needed to speak to his supervisor. So I held the line and he came back on and said to look for a link at 6p (1hr before the concert) in my email inbox and that he would also call me at 6p to follow-up. He never did.

I purchased tickets to a Tampa Bay Rays game and also tickets for preferred parking. All this was done at the same time, two different tickets. I have not been to Tampa for a Rays game before. Since Stubhub offered the preferred tickets, I thought it was a good idea. The approved reseller from Stubhub sent me my tickets, I accepted and on game day, we went via Google Maps, to the parking venue. Turns out it was 5 miles from the stadium.

I purchased tickets for a game on a Thursday and received an email for confirmation the same day with my tickets. A few days later (Saturday morning) I received an email that said my tickets were sold. I was confused and messaging a rep with StubHub and was told that unfortunately there was nothing that could be done. I purchased tickets with intentions to attend the game and that was stolen from me. I requested a refund or tickets to replace what I bought and was told they do not do that. I will not ever use or recommend stubhub to anyone that I know. I also called the Texas Rangers customer service and let them know as well and they informed me to never use them again.

I really wish I could give this company zero stars but unfortunately that’s not an option. My sister and I purchased tickets to take my niece to see Wicked when it came to San Diego in February. The tickets did show up in my sister’s app with just a barcode. When we got to the theater the app wouldn’t load. We understand glitches happen and we went to the Box Office to get them printed. When we talked to the Box Office it took a while for the tickets to be located and they said there was no record of us having tickets and we should report it to our bank as fraud.

I purchased tickets 4 months ago. It states that they will be transferred the day of the event. I have received several notifications that the seller needs my mobile number (which is listed in my account). I have tried calling several ties to speak to someone and am hung up on every single time. It is a total scam with insanely high fees. I will not use again.

They are impossible to work with. I resold some tickets. I was charged the initial amount. Never got a refund. Then I was charged another amount. I kept track of all of my dealings and I tried to get in touch with StubHub and could not get in touch with a representative. Their long, long, long chat requests are incredible and I WOULD NEVER BUY anything from them again. I feel I am being cheated.

I had a confirmed order for a ticket for opening night MLB game in Phoenix. The ticket never arrived and I contacted customer service. I was told I had to wait till gametime. The agent said my case was escalated for a quick solution. I was offered alternate tickets when the game was nearly over. Customer service is a worthless joke. I was finally told I would get a refund in 5 to 10 business days after wasting a trip to the stadium and paying for parking. Stubhub guarantee does not mean you will get the ticket you purchased. Buyer beware.

If I would have spent time with them immediately, I would have missed the entire game. They are refusing to admit their mistake and off a refund.

I will never buy a ticket again from StubHub. The concert was changed twice due to an illness in a member of the band and the third time we could no longer go. We try to sell our tickets. After sometime we had two sets of individuals that wanted to buy our four tickets. My husband spent over three hours trying to get the tickets to transfer and even after we had email confirmations That the buyers accepted the tickets, weeks after that StubHub is asking for proof or they will not pay us for the tickets. We emailed them proof, got the survey asking about our happiness with their customer satisfaction. One day before the concert they are now emailing us telling us that if we do not proof that we sent the tickets they will not release our money. I’m not sure about most people but for privacy reasons, my husband and I clear out our emails every other week. We don’t have these emails anymore. StubHub is the worst!

Tried to sell tickets for a game that was rescheduled to a date I could not make it to. Spent two days on with customer service trying to repost them. They could never fix the problem and said, Sorry that’s all we can do." Then when I asked to speak to someone else to resolve this issue they told me to write a letter to their legal team. No email address, phone number….they only accept mail. Terrible service will never purchase anything from them again.

I purchased two tickets from StubHub for an event. There were three classes of tickets. Stage, Floor and General Admission. I selected the Floor tickets which were about $150.00 each plus their fees. The General Admission tickets were less than $50.00 each. Subsequently, I found out that there were no such thing as premium priced Floor tickets and that all tickets except the stage were general admission, nearly a $300.00 difference. I contacted StubHub by chat and live person. A mistake was admitted and that there should not have been more expensive floor tickets. However, no refund was made.

If I could give ZERO STARS I would. I had no idea that StubHub ONLY resells other people's tickets. We paid over $600 for friends (from out of town) to see a concert with us. The site kept telling me the location had not released the tickets yet. Then the day of the concert, it told me they would not be released until 4pm. At 6pm we still didn't have tickets. I called support and they told me they had to send me an email with options because the ticket owners never released the tickets. The email options were to find another set of seats, but the concert was sold out, so our only option was to get a refund. WTH!? How can you spend that kind of money and not get your seats? If you don't have the tickets don't sell them! I will NEVER EVER USE STUBHUB AGAIN. It is a lie and a scam!

In October 2024, I purchased tickets for the 3/22/25 Tyler the Creator (Orlando, FL) concert for my son's birthday. The $900. tickets were not provided at the time of purchase and after purchase, Stubhub informed that they wouldn't be provided until four hours before the concert. The day of the concert we drove 2 hrs to the event and checked into our hotel. I kept checking for ticket release all day long and when the time came for them to be released, they didn't. I called Stubhub and asked them what I was supposed to do (again, two hour drive,/$400. non refundable hotel stay/sitting all day long while stressed about the tickets). Stubhub told me to wait until an hour before the concert was scheduled to start and call them back. The time came and still not tickets. I called them back and they said that I could get a refund on what I paid for them, or they could provide alternative tickets/seats (this is all one hour before the concert began).

It's a total scam. They did everything to sound and look legit, stating the ticket will be delivered same day as the event. However hours close to the event it still seems very far away. If you want to book your travel, miss the event and waste your money and time, go with them.

Stay away from STUBHUB! We bought tickets 2 months in advance. We never received them. Here we are in Miami, flew in, in a hotel, the morning of event, we contacted StubHub, Our tickets were no longer available. They offered a much less valuable seat. We were in a chat and said we wanted something comparable to what we purchased. They automatically issued a refund and terminated our chat.

Terrible, failed to provide correct tickets. Purchased 7:00pm great seats, got 3:00pm bad seats. At no time have I ever purchased afternoon event tickets. Tickets were not made available until day before event and we got back in time for 7:00pm show.

If I could give zero stars, I would. I had never heard of this company until they tried to bill me for several thousand dollars worth of tickets for other businesses I've never heard of via several accounts. When I tried to call the company, they did not help. It was the middle of the night, and it sounded like they were in a large, bustling room. I would not be surprised if they were somewhere in Asia instead of NY, as it was alluded to. I spoke very clearly and slowly spelled out my information, and it seemed like the person on the other end was purposely spelling things wrong. They claimed that neither my name nor email address was in their system, so they supposedly could not do anything. They kept asking for an order number, which I didn't have since *I* did not order anything.

I purchased two tickets to a major event months ago, and woke up to a text saying that the seller was unable to provide the tickets I purchased, but due to their "fan protection" policy they would offer equivalent seats or better or a refund. These allegedly equivalent seats were all obstructed view, and could be had direct from the event holder for over $100 less than what I paid for the original tickets. Upon trying to explain this to support I was told that those were the only tickets I would be offered and my only other recourse was a refund, leaving me high and dry with only much worse seats available to me. They pretend they'll offer you better than your original seats if the seller can't provide, and then just offer you whatever leftover garbage they think will satisfy you hoping you don't realize that they just ripped you off.

Purchased a prepaid general parking pass and the lot address I received when I got the actual ticket was more than a 20 minute walk from the event! Ended up having to pay for parking again at the actual event location. Stubhub refused to refund my parking fees as they said that there should have been a map showing possible parking lot locations when I bought the ticket. I never saw a map, only the actual name of the venue. First Interstate Center for the Arts “general parking”. I assumed that meant I would be parking in the actual lot at that venue. I was told that that parking lot was shown on “their map” as being part of general parking but they said since the event was over that they couldn’t show me that on a map I could see.

Sellers beware. I posted 10 tickets for the Philadelphia Eagles playoff game. StubHub duplicated my listing making it 20 tickets. It was 100% their error leaving 10 people without tickets and then they claimed I owe them money. I’ve been battling them for over a month now. My only choice is to take legal action. FRAUD!

I purchased tickets from StubHub and I’ll never do that again. I received my tickets at the last minute not knowing if I would even received them. I had to call them a few times to finally receive them. The show ended up being cancelled after about 20 minutes. I was then informed the coordinator was trying to reschedule and they had to wait on them. To get my money back I needed to sell my tickets. What kind of mess is that. They concluded with the may be able to reimburse me only if the show was cancelled completely. Never again will I purchase from scrub hub I mean StubHub.

I regret having to write this bad review because I had good experiences with StubHub about a decade ago. However, currently something has gone wrong with their business practices and customer service. Specifically, I was sold two tickets for an event that the reseller does not have. Yes. I was sold tickets unverified obviously by SH before selling them on their site. I paid for seated tickets at the venue in a nice location. Then I was sent completely different tickets for general admission/standing room only. After 5 to 7 calls and chats and hours spent with customer service, SH finally contacted the reseller who admitted they did not have the seated tickets they sold on SH., Then SH fan protect resisted giving me a refund. Finally I had my credit card dispute the charges and refund my account. I honestly think it’s fraudulent to sell tickets you do not have. I blame stubhub for not verifying tickets of resellers before they resell them.

The worst place for tickets. Don’t get ticket from them. You cannot access the tickets and no refund as they promised since they said “we don’t have notes for tickets issue”. However, they had my 40 mins phone call record which the show was running during that time. It is legit scammer website.