StubHub Reviews

I purchased two tickets to a show on October 23 and was only issued one ticket. The venue would only allow entry for one of us. Stubhub refused a refund. I 100 percent do not recommend using their site. Most of the reviews I’ve seen say the same. Do not give them your money. Worst experience I have ever encountered!!!

My concert was cancelled and I was advised I would have the option of receiving a refund voucher or full cash refund. That was on Oct 5th. I opted for a full cash refund. I reached out 2 weeks later because I had not received my refund and they advised me that they sent it and it can take a few days. I have now spoken with AI twice, 2 phone representatives, and 4 live chat representatives who have all given me different answers about my refund. I truly feel scammed by StubHub and will not ever be using them again.

The fee for StubHub was almost 50% of each ticket and I didn't realize until it was too late. Once I realized what had happened I quickly checked to see if I could cancel. There are no refunds. I wasn't paying close attention and thought I was actually in the venue's site. I had no intention of buying through a third party and will be sure I never purchase anything through StubHub again. I'm just hoping I actually get the tickets before the show. After reading other reviews, I'm afraid I may have just thrown $334 away ($108 in fees).

We bought tickets to Sabrina Carpenter in July and the vendor had still not transferred the tickets with a proper link a month before the show in October. I called repeatedly and they assured me not to worry because they contacted the vendor and he has the tickets and will resend. They also assured me that is anything went wrong, they would get me other tickets to the show of equal or better value. This went on until the day of the show. I stood outside the United Center with my kids, waiting for StubHub to transfer me the promised tickets. Turns out the vendor was scamming me all along, sold them to someone else for more money and StubHub holds no accountability. They wouldn't give me any answers until the show had started and by then tickets skyrocketed to over $3000 a piece. At that point, I couldn't get any other tickets and my kids were crying and crushed to miss the show we had anticipated for months.

I am the only person who has access to my account, I had 3 separate orders that said I bought tickets and 1 in Italy and I somehow got them canceled, then a few weeks later I have 2 tickets to Bears–Packers and somehow they were listed and sold for 3.80 after I paid over 700 dollars. I tried 2 times to resolve this telling them I never listed or bought anything but my Bears tickets, a week later I get an email saying they are not responsible for family listing my tickets. Then I finally canceled them with no help from StubHub and they charged me 4 dollars for cancelling, I would never buy these inflated tickets or use this dangerous website with my personal bank info, as soon as my parking pass comes I'm deleting my account and never coming back here again, hurry before it's too late. Run!

Do not do business with this company. They took our money with no delivery of service or support. We have called customer service MULTIPLE times and they are all trained to not help you and just say “nope this is how it is”. They are stealing people's money without an ounce of remorse or customer service.

I had one of the worst trading experiences with StubHub. The company does not make you aware that all sales are FINAL and there is no Refund or Cancellation. I made an accidental mistake with buying a ticket and emailed StubHub within a few minutes to ask for cancellation. I got no response and then found that its initial confirmation email was from a "no-replay" address. The company's website does not provide its contact information. It was through a live chat I got its phone # - 866-788-2482. Supervisor refused to cancel the order, citing the policy that all sales are final. Where is this policy? Small fonts at the bottom of its website - the user agreement. So it is the buyer to blame. Do not be fooled!

I never received my tickets that I paid over $600. I purchased tickets in advance several month before the event and never got my tickets. I Called them 5 times and spoke with 5 different agents, customer service is very bad.

I purchased NFL tickets back in May. I finally get an email for my event the week of and there is error when hitting “accept”. I got an error message. I had it escalated supposedly since Monday and here it is Friday No tickets. Worst service.

DO NOT TRUST THIS SITE!!! To sell tickets or buy tickets. Worst experience ever. I try to sell my ticket and end up canceling the sale, and all they did was charging me for my own tickets because apparently there was an offer on the tickets and they took off $400 out of my account because I canceled.

They canceled 2 of my 3 tickets. Didn’t give answer properly when called but instead they redirected me to Ticketmaster. Ticketmaster told me to buy tickets from their site since they didn't cancel them either. They also said that I must be able to get refund from StubHub. So bought tickets from ticket master thinking that StubHub will refund me since they canceled the tickets.

My son wanted to go to the SF Giants game for his 9th bday. He has Cerebral Palsy so he is in a wheel chair. The site didn't have any info on ADA seats so we downloaded the map of the baseball park and choose 6 tickets that appeared to be wheelchair accessible. The next day I called the customer service line to make sure we had the correct wheelchair accessible tickets. Stub Hub was absolutely no help, after speaking with 5 different managers, (as everyone who works there seems to be at the manager level) we were told they don't have an ADA option.

The parking pass I purchased through StubHub for $38 had an incorrect address to the parking garage. Needless to say I ended up paying for parking at the garage addressed on my voucher because the QR code was invalid. Instead of refunding my money StubHub gave me a $9 voucher. They said I should have called them during my event for a refund because that is their policy.

Their app is designed to hide the fees and to automatically scroll the final cost details up so you click continue. I did because every company shows you at some point the fees. But them hiding it by giving you a scrolled up page is very deceiving and I just lost $320. Btw, the fees were $99 for$220 in tickets! Avoid them at all costs. There's a bunch other platforms that make a better job at being honest. They are being sued right now because of shady practices, no surprise so avoid. The order id ** if you wanna confirm. $99 dollar fees is just crazy. I show in this YouTube video how they hide it **. Notice how the "review order" button just takes you to another button. You have to move to the upper part of the page to see the total fees. Very predatory mind trick move from them and then their staff is condescending when you say you feel scammed.

Do not ever order parking pass from these people. Address they gave me did not exist. Couldn't find parking, way too expensive and ended up paying for parking elsewhere. What a joke. No refund given and didn't care either. I paid $65 and was able to park at the Bridgestone Arena for $20

Listed two tickets for sale on StubHub and the Stubhub app froze. When I checked on my computer, there were four tickets listed instead of 2 so I immediately deleted the two. 10-15 minutes later, sales went through for all 4 tickets. I was charged for the 2 tickets that I did not have so ended up losing money instead of receiving money from the sale. Called Stubhub and explained the issue with their app and they said there was nothing they could do. The customer service here is horrible and you may end up actually losing money selling on Stubhub.

I purchased tickets to the Liberty Flames vs. Appalachian State Mountaineers Football game on Saturday Sep 28, 2024. Unfortunately, western North Carolina, where the game was supposed to be played, was impacted heavily by Hurricane Helene, and the game was canceled, not to be postponed or rescheduled, as confirmed by the venue and both football programs. Despite providing the email I received from the venue and multiple direct links to both schools' websites confirming the game will not be played, StubHub refuses to process my refund or escalate the issue. Customer support has been extremely unhelpful and at times even unprofessional.

On 08 April I purchased 3 tickets via StubHub, to the 06 Oct Packer/Ram game at SOFI. I had called stub hub countless time over that 7 month period, in order to download the tickets. Was never able to talk with anyone who understood English, so it was a very frustrating experience, as I had people booking expensive flights to come to this game with me. ON GAME DAY, I was told that stub hub couldn't reach the seller and that I "should have them by kickoff time (1:25). If not, they said, I could call back...wait the 30-40 minutes for someone to answer, then start ALL OVER again to describe my situation. At that time, they would either offer me alternative seats (not necessarily together), or refund my $2,300. I also spent $137 on parking.

Wish I would have looked at reviews for Stubhub before I purchased tickets for the Florida Panthers opening night. Basically what happened to Ralph in Philadelphia is what's happening to me. The customer service reps definitely are not helpful. They are trying to act like they understand you but they don't. NEVER EVER AGAIN. My Mom and I will eat the $458 just so I don't have to call again. Unbelievable.

The worst provider. We bought four tickets to a comedy show and were promised to get the tickets two hours before the show. The tickets never were never sent after being charged over $300 and the staff was uselessly unhelpful. DO NOT USE this provider.

Our order #**. Dealing with StubHub is the worst experience that anyone can imagine. Stub destroyed our 60th wedding anniversary. I had purchased ticket to Garth Brooks for our anniversary on September 26, 2024. In numerous emails, chats, telephone conversations, and letters, we were assured that we had the tickets. Until late on September, just before the show, we were informed that "unfortunately, your seller is not able to provide the tickets that you originally purchased. Choose Alternative tickets." I am 86 and my wife is 79. We had driven from Mesa, AZ to Las Vegas to attend the show, only to find that we could not get tickets. StubHub lied to us over and over. What a scam.

Horrible experience, I bought 4 tickets for a concert, I paid almost 800 dollars, the next day I received an email saying they were sorry, but they did not have the funds and that if I wanted a replacement seat, I agreed, and a representative told me that I would receive an email with the tickets the same day, the time came and when I did not receive anything, I called and they thought they were very calm and told me to ask for a refund, because they did not have the tickets, it was incredible, what a horrible moment, without giving you any explanation, they tell you that you will no longer be able to go to the concert, and also that I must wait up to 7 days to receive my refund, this company is a scam, if you do not want to have a bad time, never buy tickets with these thieves.

I purchased tickets for a concert that was canceled, and StubHub still hasn’t refunded my money after three months! Their customer service has been useless, giving me the runaround every time I call. I’ve followed all their procedures, yet they keep “investigating” without any resolution. How long does it take to process a refund for a canceled event? I’m beyond frustrated with the lack of communication and accountability. I’ll never use StubHub again and wouldn’t recommend it to anyone. Buyers beware — they’re quick to take your money but will leave you hanging when it comes to a refund??

Went to see a Stereophonis on Broadway on 10/3. Couldn’t hear a thing. Theater would not fix the problem. Sold out show. At least five rows of people left probably because they couldn’t hear anything. Figured with a 100% guarantee StubHub would do something. Nope they couldn’t have cared less. They said I got the tickets and the tickets didn’t say I wouldn’t be able to hear the play. As far as they were concerned it wasn’t their problem. Horrible customer service.

This place is a SCAM. I listed tickets and someone bought them. Then, there was a misunderstanding about the seating. Stubhub allowed them to not only return the tickets, but then Stubhub themselves charged me $800 in 'fees'! For what??? This is usurious. You know, if enough people report them to the attorney general, they will open an investigation.

We are so disappointed. Bought tickets for the evening rodeo in Fort Worth, only to find they were switched to an afternoon show without notice. Denied entry & staff said this happened to others too. Poor support & wasted money. Will never use StubHub again. #Beware @stubhub

Absolute ** customer service. They tell you what you want to hear when there is an issue just to get you off the phone and then when you call back to resolve the same issue and speak to a supervisor they will put you on hold and drop the call. They use “we are just the middleman” as an excuse to justify not making things right for people who purchase tickets through their company. Service fees have also become outrageous; $90 in total fees for 2 $95 MLB tickets. Have used them for years in the past and now have realized what all the bad reviews are about and will never use them again.

Sale Info. Monterey Jazz Festival - 3 Day Pass (Sep 27, 28 and 29, 2024). Friday, September 27, 2024 | 19:00. Monterey Fairgrounds, Monterey, US. Order ID # ** 2 Ticket(s). Section: Adult. Row Arena | Seat(s) ARENA LAWN - Access to grounds. The above is what I posted on StubHub to sell my 3 day pass for one person. The pass has one ticket for each day of the festival. Due to some misunderstanding, the buyer thought he/she was getting more than one ticket for one person for each day. StubHub told me I needed to upload more tickets (which I don't have). As a matter of fact, they said the buyer should receive 9 tickets rather than just 3. (Buyer asked for tickets for Friday and Saturday only.) I had 3 long conversations with StubHub representatives located in the Philippines.

I sold 2 ticket to a Phillies, Braves baseball game. Because I was a first time seller I called in to Stubhub to make sure I was doing everything correctly to transfer the tickets. I followed the instructions exactly. 5 days later when I was supposed to receive the money for the sale I received a charge (the same amount as the sale would have been). When I called to find out what was going on I was told I did not upload the tickets (which I did). One representative said I was correct but I never received the money for the tickets and the charge was not removed from my card.

Stubhub is horrible. The most unkowledgeable, inconsiderate, dishonest, uncaring. Don't care about the customer, staff, and the industry. They are heartless and have no clue about anything going on in the business. They stole $250 of my hard-earned $.

If I could give this company a zero I would. I will never purchase anything from this company. My bank account was hacked through StubHub. The hacker changed my email address. I was on the phone for an hour and a half trying to get the worker to understand me. After the hour and a half he told me and sent me an email stating they were deleting my account only for Froilant to tell me he’s so sorry but they can’t delete my account because they need to look into it. Would not get a supervisor on the phone. Just kept apologizing that, that’s the best they could do. My bank account was compromised because of you and you can’t get a supervisor on the phone? Do not put your debit card into their system.

StubHub is a scam! I received my tickets in the mail one week ago. I opened the envelope to look at them then placed them back in the envelope on the counter- away from water. They had not been handled that week at all. I looked at them yesterday and the ink has bled and the words are no longer visible. I provided pictures to StubHub and they refuse to provide replacements or any other options. Absolutely insane!!

Purchased tickets on a Tuesday for a Sunday volleyball match. Sunday came and the seller didn't release the tickets that were expensive and front row in the corner on the floor. Contacted StubHub with my 13 year old daughter, wife and mother-in-law waiting to enter the building after a 1.5 hour drive. Stubhub advised that I could get a refund or give me other seats. Their option for seats were all upper deck where the players look like ants and advised that these seats would be the same cost as the front row seats we originally had. All they would do is a 20% voucher of what I paid, when there was seats in the same area in the upper deck selling for $13. Absolutely ridiculous and they probably let the same guy that wouldn't release his tickets sell again on their site.

Stubhub is the worst company I have dealt with in years. I bought tickets from them. When it became apparent that I could not go, I listed them for sale on Stubhub. They sold them and I transferred the tickets to the buyers as instructed by Stubhub. Stubhub sent me a confirmation that the tickets had been successfully transferred. Nevertheless Stubhub won't send me the money. I have spent at least 15 hours on the phone trying to straighten it out. In the meantime. I had bought other tickets on Stubhub for another date. When I didn't receive them I spent three hours trying to straighten it out. One hour before the event, with my grandchildren at the venue ready to go in, Stubhub told me they didn't actually have the tickets and couldn't transfer them. In my opinion the site is a complete scam and fraud.

Never again…the worst experience of my life. Family coming from as far as Oregon for a football game and Stubhub screwed us. Moved our seats 3 times and we never got them. Customer service refused to help us. Never again and will do everything in my power to ensure that people know the scam that this company is…including letters to the BBB, calls to my representatives in DC and blasting social media.

I bought a parking pass to a football game that I was going to that day. I wanted to be closer to the stadium due to some physical limitations. I paid $221 and waited for the parking pass to come through. It never did. So, I parked in my normal lot far away and walked. About a quarter into the game, I got an email which said that they couldn't give me the pass I bought but to "click here to obtain alternate tickets". Of course, I didn't click it for fear that they would then claim that I had accepted the alternate one. (I was already in the stadium and the game had started well before this.)

When they can't provide your tickets they tell you you will get equal or better seats and I got worse...2 times for the same event!!! Trying to get a refund is ridiculous. I have an email stating it was going on the card I purchased it with and then when I called about it they said it was refunded to another card...which it was NOT. I now have to send statements to prove it. Never is there a supervisor or manager to talk to. NEVER AGAIN.

Poor site and site management!! Never contacted me to resolve an issue but stated several times they did. Customer service from another country told me they called at certain times to resolve but when I pushed back they said oops their fault. Sell your tickets somewhere else. Avoid this company and their affiliated companies!

The absolute worst company I’ve ever had to deal with. I bought 4 tickets to a TX Longhorn football game. I was sent only 2 tickets and they were in the wrong section. I’ve called StubHub 7 times and have been on the phone for over 5 hrs. Still no resolution to this matter. It’s sad that I’ve been broken by this company. I can’t get a refund, can’t get the original tickets I bought. They just keep lying and telling me they will email or call me and that hasn’t happened. This company needs to be shut down. I’d give this company minus stars if I could. Do not use this company. The worst customer service EVER!

Stubhub has no loyalty to customers and I will never purchase or sell tickets with them again. I bought tickets for a tennis match at 5pm for the following day. I should have paid better attention because I was actually purchasing tickets for a match that was already over earlier the same day. Stubhub refused to help. Those tickets should not even have still been for sale but they wouldn't even offer me a site credit. And I am long time regular customer. They're disgusting.

StubHub is the absolute worst company! I purchased tickets to donate to a children's charity. After purchasing mobile tickets they informed us we wouldn't get the tickets to the day of the event even though we needed to provide them to the person who won the auction. Customer support told us to stuff it and a manager refused to speak with us. Every time I buy tickets here there is an issue and support is awful with zero help. I will never use stub hub again! Frauds. They intentionally hide the details of the transaction then after the purchase they refuse to speak to you! DO NOT USE STUB HUB.

I ordered tickets ($965 for 4 tickets) on StubHub for a John Oliver performance, and their website stated that they were a CLEAR view, but when I received the tickets from Ticket Master they said OBSTRUCTED VIEW. I have called them multiple times to ask for a refund, and sent them, multiple times, all the info they requested (copies of the Tickets that say obstructed view and the link from Ticket Master). Each time they tell me they received them and are sending to management for my refund. But when I call to check on status they act like they never received anything and ask for all the info again and again. I have asked to speak to a supervisor or management but they won't put me through to anyone. I still have not had this resolved and am frustrated and not sure what to do next.

I purchased tickets for a concert at the Western WA Fair from Stub Hub.. We paid $732.73 for 4 tickets. I received the receipt but StubHub doesn’t allow access to the ticket QR until the day of. On the day of the concert only 2 tickets would pull up. I attempted to resolve it with StubHub but the AI chat option sent me round and round. We attempted to use the tickets at the venue and were told StubHub often rips patrons off by selling the same tickets to multiple people. I had to purchase 4 new tickets from the venue directly in order to attend the concert.

Fraudulent tickets were purchased on my account. I spent over 6 hours trying to get resolved. Customer service was abysmal. They spoke broken English with loud background noise so they were hard to understand. Every call was the same, my issue needed to be escalated even on subsequent calls, your issue needs to be escalated. They would never connect me with a manager or give me any other option but to wait for an email (which I never got). My account was locked (yet more tickets were attempted to be purchased -my bank had cancelled the card so the ticket did not go thru). Yet I was unable to get the tickets that I actually purchased. For an event that I was so excited to go to, has been ruined and I don't ever want to purchase a ticket again.

DO NOT USE STUBHUB..SCAMMERS..My account was hacked and a ticket purchased by unauthorized user. Stubhub for weeks gave me the run around saying I will get a refund. Finally, they say that they cannot refund my money. I WILL BE SEEKING LEGAL COUNSEL and filing a complaint with my Ohio state attorney's office.

Please add negative stars to give StubHub. This is how Stuhub really operates they promise you tickets but keep telling you tickets could arrive shortly before your event starts or maybe not at all as in our purchase. Long story short you are promised tickets that they really do not have and they purchase the tickets at a discounted price shortly before the event to provide to you. The issue comes when an event is sold out and they have no tickets to provide to you. The support is chat based and takes forever, calling them gets you nowhere. They also will not issue a refund and blame everything on the seller of the tickets. Scammers. Stay far away!!! I wish I would have researched this company before purchasing tickets and ruining a great event.

I purchased five tickets on StubHub to a football game for me and my son's family. On game day we were up very early for a 3 hour drive to the stadium. We were denied entry at the gate as the tickets we were sold were not valid. I paid over $1,300 for the tickets. Stubhub may have their "FanProtect" guarantee (I'm still waiting, though), but that is little consolation to heartbroken fans (including a crying 6-yr old) who really wanted to attend a game. I could never have faith in any ticket purchased on Stubhub ever again. I would strongly recommend to avoid the service.

I would give them zero if I had the option. I had 4 tickets to sell, got buyers for all 4. But different people. One of the them never claimed his ticket. I called StubHub 6 times, every time I got a different person and I had to go through all the informations, sending proofs of transfer repeatedly. I could not cancel the sale and repost as they stated that they would charge me. I was assured that I will be paid and there was nothing else I could do as I showed them All the proofs of transfer. I come to find out that they will not reimburse me! So StubHub got paid regardless with a premium from me, charged the buying customer with a premium. Made their money with double premium and did not deliver ANY service!!!! This is pure theft!!! I will post this on my social media as well.

DO NOT BUY TICKETS FROM STUBHUB!!!! Fraud, misleading, fake, rude customer service. I listed my tickets for sale. It expired. I listed it again and Stubhub shows I listed it twice?? How can you list one order twice?? Fraud, that is how. They now want me to buy the 2nd lister's tickets for them??? PLEASE DO NOT use STUBHUB for buying tickets!!!! Complete scam.. - Honest review. We need to come together and bring this company down. They need to be removed from ticket sales. Removed completely.

I would not recommend Stubhub. I spent $500 for an event that was cancelled. I’ve been trying to get a cash refund for over a month now but am given the run around, lies, excuses and still have not seen my refund. They are the worst! Please don’t use them.

Purchased tickets for Aerosmith, almost $3000.00. Now they can refund my money. Keep saying they do not see my payment method and cannot refund. Scammers. Worst company ever. Don't purchase tickets from these scammers. I have spent 5 plus hours on the phone.

Bought tickets. Tickets were promised by 4:00 the day of the event. I drove 1 hour and after several calls was told they do not have the tickets for me. Eventually got my money back but that doesn't cover all the other expenses. Do not use or trust them!

Bought tickets, never received due to seller issues. Promised replacement tickets, never happened. Scamhub will not refund or credit my account. Check out the BBB website, scamhub has an F rating and has a Government action pending for Marketplace misconduct. These scam artists will steal your money, lie, cheat and laugh all the way to the bank. Stay away!!

Bought tickets for a concert Imagine Dragons in Palm Beach and they had separate tickets for parking that were $100. Not knowing the area, when I got to the concert there were no such thing as designated area and parking was free. Submitted a claim and they refused refund claiming venue didn't have this service.

Absolutely awful. My kids bought my wife and I tickets to Sammy Hagar - a birthday gift for me (he was playing on my birthday). We made plans for the day and left for an early dinner and were then going to the concert. As we were leaving dinner 3 hours before the concert, my wife got an email saying our tickets were no longer available. It was a sold-out show, and they said they could try to offer a replacement, or we could get a refund -- but no alternate ticket options were available. So...we were on our way to the concert only to find out we weren't going any longer.

Bought concert tickets which were never delivered. They take your money immediately, don't deliver the tickets and take them time with a refund. No not recommend. Terrible experience and their customer service is in India. So good luck with that.

I used the platform to buy tickets for a baseball game! Since I went to the wrong city, I put the tickets back on sale! Not only was it complicated because both the app and the website were constantly bugging, the system kept bringing me back as if I had to re-enter the information! Finally! I created the same ad 7 times! I called support to have the duplicate ads removed! First of all, it is difficult to chat with a human member of their support, but also between two lines they take 2 to 3 minutes to respond! They ask for the same information as if they did not read what you write to them! In the end! They cannot delete duplicate ads on their own platform! In addition, they tell me that they will charge me the price of the tickets to deliver the tickets to buyers who bought tickets for the same seats at the same game 7 times! Bravo to the team! You are professionals!

I uploaded two tickets for sale from TicketMaster to StubHub for the Def Leppard concert at SoFi Stadium. I followed StubHub's procedures and uploaded them as directed. I later received an e-mail from StubHub stating they were properly uploaded and listed for sale. They sold later that day and I received an e-mail from StubHub stating the transfer was complete and how much I would receive in 5-7 days.

Purchased tickets, event postponed until following year. Event then gets cancelled. Requested refund per the policy. Email from Stub hub stating you have elected to receive full refund to be put back on purchasing credit card company in 8-10 days. 2 weeks later I’m told it was refunded. Confirmed with the CC company that it has never been refunded. Filed dispute with them through the CC company. Fortunately they are fighting this for me. Once this is cleaned up, account will be closed and I will never use Stub Hub ever again. This was after multiple calls with Stub Hub to get this corrected, they are blaming the CC company. CC company has already refunded my account, so I’m good now. Waiting on the dispute to be settled before closing account.

I purchased à ticket for a Yankees game last week and my payment was accepted. After freeing up my day and in transit to the game, I received notification that my ticket was being canceled by the seller and I would eventually receive a refund. This is NOT acceptable and Stub Hub refused to take responsibility. In fact claimed to be the middle man and in no way responsible; however, they certainly take à huge chunk of profit but won't offer any kind of compensation after the fact! I will never do business with them again and would advise you to do the same!

We organized our trip and the tickets didn’t exist. Never trusting them again — one hour before the show and no news from them. If we knew they weren’t trustworthy, we wouldn’t have bought. It’s cheap, and there's a reason

StubHub calls me to spend an extra $50 on top of the $45 I spent on parking. Website advertised a parking garage being only a few blocks away only to turn now it was a few miles away from the stadium. Phone customer service is terrible. I was hung up on twice, had much better respect and conversation with the chat customer service rep. Generally hate using third party. No one will take any responsibility for when things go wrong. Reading other people's reviews I feel grateful at least my ticket situation went smoothly. This is my one and done moment using StubHub. I will be more comfortable paying full price through a first-party vendor going forward without the headaches.

Bought race tickets for Daytona. The add says will receive e-tickets day of. Come to find out what was not mentioned in the description is you get them 1 hour before the event therefore you get to miss all of the day's pre-race fun and the concert in the infield, etc. Again no mention of that in the description.

StubHub is the absolute worst ticket company I have ever dealt with. I purchased a ticket for an event to be beside my group then received an "upgraded" that was placed in the same section but completely away from my group. I was not asked if I wanted an upgrade or I would have politely declined and searched for another ticket. I asked for a refund but was told not due to receiving the "correct" ticket even though it was not the ticket I intended to purchase. StubHub basically just told me to deal with it so now I'm stuck with a ticket in the wrong row away from my group which was not the reason for me buying through StubHub for the exact seat I saw and purchased to be by my group. What if this ticket was purchased for a child to sit by their parents and they were just randomly "upgraded" and relocated without the option of exchange or refund?? StubHub sucks, never recommend and will never use again.

They took 150.00 out of my bank account for a false reason. They said I didn't full fill a transfer of 2 tickets. The person never accepted or paid for the tickets. I cancelled the transaction. One person tells me I have to pay, while another one says this shouldn't have happened.

Called to get information why tickets were not received. They sent an email to pick different seats, I followed the link and was told I was refunded. I called again to find out why StubHub said I chose to be refunded when I didn't. My daughter's birthday was ruined.

I purchased tickets from StubHub for a Matt Rife comedy show that was to take place in Chicago on May 30, 2024. Unfortunately, the show was cancelled within an hour of starting and rescheduled to December 26, 2024. Given I live in Texas (not Chicago) I will not be able to attend this show and was advised it is my responsibility to resale the tickets purchased. Luckily, I was able to do so but recently found out I do not get paid on the tickets sold until 8-10 days after the newly scheduled show takes place.

StubHub and all other tickets scalpers have ruin the ticket Market. It's pure greed. I hope they go broke. I'll never pay a dime to go to any event. Not only do they bend you over but StubHub sticks it all the way up.

If I could give ZERO stars I would. StubHub is an absolute joke. I had to contact the BBB to finally get my issue resolved. So let me explain, I had 6 tickets for sale on StubHub and I sold 3 for $220 each, making $675 profit. I then had 3 more for sale, and one-night I received an email saying thank you for your sale on the last 3 tickets I had posted making $54 total. I logged into my account, and someone changed my ticket price from 220 to 20 each. I then received another email 10 minutes later saying, "Thank you for your purchase of $700 in Chris Brown tickets."

I purchased a ticket 5 months ago to the Rod Stewart concert (Aug.10th) which was canceled due to RS having COVID. Concert rescheduled Aug. 18th and unfortunately I couldn't attend. StubHub told me NO refund as my ticket was purchased 5 months ago, and seller had been paid. Told me to try to sell my ticket. Well I paid $329 and had 1 week to sell my ticket. I only got $26.00 from the offer StubHub / TicketMaster offered as my one ticket wasn't selling. I will never again use SH or TM...Crooks. Advise stay away from these businesses...

I purchased a parking pass at a venue parking lot next to the stadium. The spot was advertised as being in one of the stadium lots. The parking ticket was purchased 8 months in advance for $260 with fees. The day of concert the parking ticket still had not arrived via e-ticket. I called StubHub and they said the ticket owner never transferred parking pass and would try contacting them. They couldn’t reach the owner. StubHub told me that they would find comparable parking if they could but if they couldn’t I could have a refund. StubHub sent me a link for a parking pass that they had available. The available parking spot was in a parking garage that was a 35 minute walk from the venue. It was also a $20 public parking garage that I could have paid for the day of.

I made a purchase of 5 seats for a baseball game and I received a confirmation email immediately from Stubhub that my seats were 2-6 and then they were changed somehow to seats 7-11. Customer Service Rep Gerald said there is no policy I can read about it but it is an internal policy that they can change the seats. Buyer Beware.

Scam company. Never got my tickets. Zero customer service. Lying, cheating, stealing company. Purchased two tickets to Foo Fighters that never arrived. Called numerous times and kept getting the run around. They have fraudulent sellers and their customer service team is the worst I’ve ever experienced. Recommend everyone to avoid this fraud company.

I purchased 2 tickets on June 29 for $348.50. Never received tickets. Called 2 days before and was told to wait until event day. Called that day and still never got tickets. StubHub claims that I will receive a refund in another 5 to 10 days, August 26. Therefore, StubHub earned interest on my money for 2 months and what did I get? I missed the first part of the show as StubHub kept me on the phone and I finally bought tickets at the box office for $550.00 that StubHub will NOT pay for. I Will never use StubHub again. They did the same thing to my friends and they did not even return their money and they had to listen from outside the venue. Beware!

I bought tickets and a pass for an event. They don’t release tickets or passes until the day of. I got the tickets and Oils to download the pass. I called and started a live chat 3 hours before and couldn’t get through, and wasn’t answered. I filed with their consumer department and now I’m being told since the event is over they “can’t investigate.” So I’m out a $65 parking pass reimbursement. Truly shady

Terrible service... Their guarantees are meaningless... Bought misrepresented tickets on their site and complained.. They refunded and promised comparable seat... They gave me worse seats at the same price.. Furthermore, their customer service is manned in an overseas call center by a staff which is ignorant, impotent and unable to solve concerns.

I ordered tickets $1250. The concert was cancelled 3 hours before it was to take place. They will not return to credit card. Only take checking account number or Pay pal. They keep sending emails every 5 days saying that refund will be 10 days. Then I keep getting emails saying 10 more days. Never getting money back. This should be outlawed in USA.

Purchased Daytona tickets ($500) almost 1 year ago for February 2024. Event rescheduled - credit issued. May 11th, someone hacked my account (probably inside job from Stubhub) and almost 3 hours of phone calls, 16 separate calls to customer service in Bogota (yup), every customer service rep telling me the same thing, "supervisors" lie and say they'll back back (never did), and still no $500.

Never trust StubHub! Bought tickets, was so excited for our one night out a year for this sort of thing, tickets never came! Said they were ready, were not! My wife and I (school teacher and daycare provider with four kids) were beyond disappointed.

Tailgate "permit" for SoFi Stadium. Doesn't state whether it's for a carload or single person. Bought two, to be safe. $62.00USD each. Final price, after StubHub's impossible-to-preview, unknown and undisclosed "fees" + sales tax at 9% $326.00. NEVER AGAIN!!!

Congress MUST shut down StubHub. No other company gets to not deliver the product and keep your money as long as they please, then make YOU sell the thing at a loss to get your money. I hope every executive at this thieving company is burned alive.

I purchased tickets from Stubhub because it was a bit cheaper than Ticketmaster but it took forever to get the tickets to the point I had to buy tickets from Ticketmaster for the same event!!! This was a nightmare purchase. Save yourself a huge headache and don’t buy from here.

StubHub IS TERRIBLE! StubHub charged me (the seller) the price of tickets, AFTER I already sold & transferred tickets as a bundle. Their system glitches, spoke with rep who said he "rectified" it and now I am being penalized as the seller of tickets. So basically I sold the tickets as a bundle, and because stubhub oversold my tickets, I have to REPAY them. Beware of selling Tickets on StubHub! It's an absolute scam without protection from their "contract". StubHub manager actually told me that StubHub doesn't actually own any of the tickets listed on their site: so if the sellers don't transfer them, you are literally screwed! Do not buy or sell on StubHub!!!

I recently bought tickets to the Jason Aldean concert for $500.00. While driving to the event, StubHub notified me that the concert was canceled, so we turned around and headed home. Upon arrival, we found out the concert was not canceled (I have screenshots to prove it). By the time we got to the event, it was 10:30 PM, nearly 5 1/2 hours into it. When we called StubHub, they admitted to their mistake but said they could do nothing for us! RUN FROM THIS COMPANY and use Ticketmaster instead!

I purchased two very expensive concert tickets to see an Evening with The Pretenders on July 26 at the Chicago Theatre. Less than two hours prior to the performance, I received an email through Ticketmaster, not StubHub, that the event was postponed due to an illness. The event was rescheduled to August 23, which I cannot attend. StubHub refused to give me a refund based on a clause contained in their purchasing agreement when you buy concert tickets through them. I Googled StubHub to obtain a customer service number listed on their website, which had been disconnected. Then I tried to deal with the StubHub online chat agent, which took me on an online wild goose chase and ended exactly nowhere.

I purchased a parking pass for the Luke Combs concert for 8-2-24. I could not locate the parking area nor could I find it by asking for directions by bystanders. No address marked on pass. Total scam.

If I could give Stubhub zero stars, I would. Although I had called in a fraudulent charge being made to my account FIVE MINUTES after it was made, they have not refunded me the $300+ owed - and it’s been THREE MONTHS. I’m now being forced to make payments on a charge I didn’t make because they have no intention of refunding me my money. They just continue saying that an escalation. They should be out of business - untrustworthy and unreliable.

I bought Taylor Swift tickets on Stubhub back in May. My concert is next week, but StubHub doesn't know where the tickets are and is not willing to contact the seller to transfer them either. The seller hasn't responded and Stubhub refuses to do anything until the day of the concert. Their claims of customer service from purchase to concert feel so false. I paid 370 euros in fees for 2 tickets and I have not gotten any service in exchange for payment.

I bought tickets from StubHub for Veld - a music festival in Toronto. I was contacted directly by a seller who asked me for my address to send me wristbands which I found odd. I contacted StubHub who told me that should not happen again and contacted the seller. They reassured me that I would get a mobile ticket on the day of the event. I kept calling in the weeks leading up to the event and they reassured me that I would get my tickets, and if I don't, they would ensure I get tickets of the same value or better. Come the day of the event - I did not receive my tickets and they said that was because the seller never gave them the tickets. They also said the event was "sold out" although there were tickets available on their website and on the event website. They claimed that because those tickets were more expensive than mine that we were not entitled to get them (contradicting what they had said leading up to the event).

Purchased Taylor Swift tickets, received tickets 10 days before with wrong names. Went on to request tickets with correct names, said we didn’t need it. Got to concert, missed the start show due to waiting in long line to change tickets.

StubHub is, in fact, a fraudulent business. They do not honor their guarantees, hang up on customers that have been scammed and are attempting to file the necessary paperwork for a refund and otherwise perform continuous deceptive practices as their standard operating procedures. In addition, StubHub knowingly continues to utilize fraudulent ticket resellers to enhance their business revenues with full and complete knowledge that the consumer will not receive the product or service for which the consumer had paid for.

I purchased 2 tickets for the Paul vs Tyson fight on July 20, 2024 but fight was canceled and rescheduled for November 15, 2024 which will not work for me. I tried to get refund but Stubhub will not refund me my $1.297.13.

We sold a tickets through StubHub, lots of emails to walk us through the process. A Email that promised payment, the person that brought the tickets went to the concert and pay StubHub for our tickets. Over the phone StubHub just told me they will not be paying us for the tickets that we sold. The case is closed and there is no way to get our money back, and there will be charges on top of the fee to sell it. They can not be trusted, we have plenty of evidence to take them to court. The person on the phone from stub hub even admitted that they were wrong for what had happened.

The tickets were never available to download and the confirmation number and receipt was not linked to any actual tickets. The customer service rep hung up on me before I could fully explain how the situation resulted in me having to repurchase the tickets. They stole $160 from me and then hung up on me. They are NOT accredited by the BBB, which should been a warning to all. This is a scam.

Buyer beware. I bought tickets for a performance and the headliner was no longer available for the performance. I immediately pursued a refund and was promised a call back with a resolution. They refused to provide any other solution but to resell the same tickets using their platform at market prices. That is convenient for them because they receive additional revenue with that solution. The venue is willing to refund but the tickets I received from StubHub are still in the seller's name. StubHub is a scam.

I bought 2 tickets from Stub Hub for Olivia Rodrigo as a Christmas present for my 2 daughters in November 2023. Only received one. I called them monthly to check on the other. The week of the concert in July, I receive the 2nd ticket. The concert is 3 hours away and our plans changed so I sold the 2 tickets at a $900 loss. I Called StubHub to ensure I did everything properly in uploading the tickets to the seller. I got email proof saying the tickets uploaded.

The worse - They do a bait and switch. Offer your tickets hour before the event with worse seats / section. Absolutely horrible. They don’t answer any questions on the call, just the worse. Don’t ever use.

$45.00 General admission tickets ($90 for the 2) turned into over $136.00 in fees!!! (Not including the parking pass which is described next.) Basically a 3rd ticket could have been bought with these fees! The worst is I paid $20 for prepaid General parking pass (not premium!), well, we got to the venue and the parking was only $8!!! StubHub charged us $38.27 for a $20 prepay pass that was really only $8 to park day of show. A complete RIP OFF!!!! Never Ever will I use them again.

I had bought tickets for me and my little sister at one point and they ended up not being real, okay. Refunded and moved on and bought another pair. The day of, just hours before I received a message saying once again!! The order cannot be fulfilled. And again this is after having these tickets in mind for a few months, and having everything planned including me driving 6 people down to the concert. I called up to Stubhub and received terrible customer service from not only the original person but also the supervisor. Terrible experience!! Nothing but rude, also they have no clue what the word guarantee means. Safe to say, will not be buying off of stubhub again!! And the owner needs to find new employees!!

As a seller on StubHub I now have 0 zero trust or respect. Several weeks after a transaction had occurred and payment received StubHub was contacted by a buyer and filled a complaint against me. StubHub requested proof of purchase, proof of payment and proof of transfer of the tickets to their system. I supplied all the requested items 3 times. Their escalation team communicates only via email. I called with no avail to speak with that team. The answering rep did verify all items were received and that I should continue to reply. With no evidence from the buyer and all of the requested material sent by me (seller) they refunded and removed $260 from my bank account. This shows me a buyer can simply say they had issues and the seller has no strength. The bank said the removal of the funds could be considered fraud with it being outside the terms and timeline at StubHub.

In November 2023 I purchased (3) tickets to a July 2024 show on StubHub site. I listed these same tickets for sale on StubHub the week prior to the show date, and sold them in (2) different sale transactions. I never received them from seller by the show date. I made (4+) separate phone calls into StubHub’s customer service line from June 22 - June 26 where I advised each representative my concern that I had not received my tickets and feared I wouldn’t be able to deliver them to my (2) buyers in time. I was assured by each different representative that I had to wait until the delivery date (July 27 - the actual date of the show) and could then transfer them.

I paid USD 418 for two tickets, but Ticketmaster started selling similar seats -the same section- for 50 USD less the next day. I called both business organizations, and they told me to call each other. My lesson: If I want to pay for the already expensive tickets, deal only with Ticketmaster.

I tried selling the ticket I had on StubHub and received a confirmation email on the sale. The email stated that everything went through and the sale was made. They also sent a series of emails to my spam folder saying that I needed to confirm the sale or I’d be charged the full cost of the ticket that I already bought. I was charged $100 for the ticket I paid $89 for. Customer service was rude and not helpful unfortunately. Incredibly sneaky practices. Overall a terrible experience with a company that knows they can treat people poorly and get away with it.

Never received tickets. Told I was getting refund and wait for email to deny tickets and get refund. They tried to resend an hour before show but StubHub never sent email to cancel and refund. I called again, said I would get refund. Then received email that not getting email. Tried to call again but rude manager. Reported to BBB.

I bought VIP tickets for my friend and I from StubHub 5 months before the concert. A month later I got an email from Stubhub stating the buyer violated the Terms and Conditions. We would either be able to get comparable tickets, GA tickets or a refund. I had called about it and they said once it gets closer to the concert, I would get an email giving us further information. About 2 months before the concert I still had not heard anything. I saw cheaper VIP tickets on Ticketmaster. With the ok from a manager from Stubhub who guaranteed we can choose refund once we get the email I bought the tickets.

Horrible experience. The event was cancelled for which I had 2 tickets. I've tried to get refund without success. They lock the "stub hub wallet" so you can't see the "refund" or transfer it to your original payment card. Total scam. I've filed a BBB complaint as well as filed a fraud claim with my credit card. NEVER AGAIN.

As a Seller, I have had a horrible experience. I bought tickets on Stubhub. Found out I could not go so I sold tickets on Stubhub. I have now spent hours and hours trying to prove I transferred the tickets successfully and Stubhub is still emailing to say I will not be paid. The page to confirm transfer is broken and does not show updated info and today does not even allow me to submit the transfer. I'm now on the line with support and 45 minutes into it, no resolution yet.

I bought tickets for seats 11-12 and even the order says seats 11-12. But, the actual tickets are seats 1-2. I paid $750 for these tickets. They don't stand behind their guarantee. VERY DISAPPOINTING.

On May 30 I purchased two tickets to see Neil Young and Crazy Horse at the Ottawa Bluesfest for the July 11 Show. On June 27 we were notified by StubHub that Neil Young and Crazy Horse cancelled all shows. I requested a refund but StubHub refused saying other artists were being subbed in. NOT WHAT I PURCHASED. TOTAL BAIT AND SWITCH. StubHub customer service rep said we would get refunded (I have screenshots to prove this) since all shows (Neil Young) cancelled but StubHub later rescinded and refused a refund and only offered that we relist the tickets at a loss to recoup some of the expense. TOTAL SCAM! DO NOT DO BUSINESS WITH STUBHUB EVER.

I am a regular user of Stub Hub and have experienced a mixed bag. I think what it comes down to is the luck of the draw when you seek help with customer service with there is an issue. Some are real helpful, while other intentionally mislead you as a means of stalling until it's too late to replaced tickets, then they just send you a refund. First off, I have purchased many concerts and event tickets from Stub Hub that have went through without a problem...I was perfectly happy with the transactions. However, there have been a few times I have come across scammers, etc and had to work with their customer service. These experiences are why the 3 star rating.

I recently bought a ticket & a parking garage pass to a MLB game thru StubHub. I received multiple msgs with "View/Open Tickets" option but was unable to open any of them. While waiting in restricted entry-only line for the garage, I tried multiple times in each, downloading & installing app, signing in, no ticket visibility, tried getting assistance thru app's useless Virtual Asst, & ended up paying again at the attendant. Lucky they had a spot as online site claimed sold out & had charged about $118 plus $47 StubHub fee. Package onsite was $30, so StubHub's fee alone was more than 1.5 times actual price.

I remember when Stubhub was held at a good standard, sadly no longer. It's a joke...customer service sucks, when you do buy the ticket you don't receive it and they put you through all these hoops to get it or your refund back....then to tell you that you won't get a refund. Stay away, it's not worth it!!!! If I could give zero stars I would.

I was away on business and noticed at 10pm two emails from StubHub regarding tickets I “purchased” for a baseball game nowhere near where I live. Each ticket was $228 plus. I called StubHub right away and after being told I was first in line I waited 29 minutes before hung up. During that time I noticed other emails coming in about new purchases. I called my bank to cancel the card. They charged me 7 times for tickets I didn’t buy. To make it worse they were for 2 seats in the outfield. I’ve called and written up to senior leadership on how can they charge me 4x for a ticket and 3x for another when I didn’t buy them. So far I’m out $1,600 as they are investigating it. Next call will be to a lawyer. Company is terrible.

NEVER, NEVER, NEVER buy anything from STUBHUB!!!! Everything that they tell you (if your event is canceled or postponed) is a HUGE LIE!!!! I lost hundreds of dollars because my event was postponed until the following day when I would be out of town I called to resell my ticket and it cannot be resold within 48 hours!!!! NEVER was that printed anywhere!!!! Liars Liars Liars!!!!

**. It’s been a month and y'all have yet to pay me. I have escalated it and nothing happens. I have contacted my attorney for next steps and the BBB is helping me resolve.. Y'all are horrible! I will make it my mission on every social media outlet to share my story..

StubHub is a bait and switch scam. On the day of your event they will email you that the seller has not released your tickets, but they can offer you less desirable seats for a small “discount“. Since this is done hours before the event, you now have a choice of overpaying for crappy seats, or not going to the event. If you choose to ask for a refund, they will oblige. But they will not refund any parking passes you purchased. Either way you’re getting screwed. How any of this is legal, I don’t understand. Don’t do business with this criminal organization.

StubHub was a total scam. I paid $565.00 for 2 tickets to a Broadway show. 3 weeks later, one day before the show, I still had not received tickets from the 3rd party seller. At that time I also noticed the PDF of the tickets on StubHub site were not what I ordered. I paid for Center Orchestra seats but instead they were giving me the right most seats in the right side section. Over the next 2 days I spent over 6 hours on the phone with various StubHub customer support people. Each one of them assured me they would get this fixed, but I never received any return calls as promised. They kept sending me links that did not work and stringing me along up until 90 minutes before showtime. Still unresolved.

Purchased tickets 2 months ago. The show is in 2 hours. I have called 3x prior to today regarding the tickets. Each call I was told the tickets will appear on the day of the show with revolving barcodes. Today there are tickets but no revolving barcode. We are Standing at the concert venue because Stub Hub assures there is no issue with the tickets. Finally on the second call today customer service says the seller could not make the tickets available and there are no replacement tickets. Stub hub said they can only offer a refund and an apology. At this point we are in the parking lot with a large group so we ended having to pay another ticket vendor over $500 a ticket to go to the show. Shame on Ticketmaster.

I listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then I've made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets whatsoever.

My husband and I bought tickets for a comedy show. This was our first date in over a year. We have three kids and never get to go out. We purchased the tickets and were excited to go. I had trouble pulling up the tickets and printed out what I thought I would need. Went to our venue and there was no ticket to be found in the moment to go to the show. We had to re-purchase the tickets. Not only were the tickets to the show at the venue way cheaper than we purchased and we had better seats. I went to our bank and StubHub to try to get our money back and they won’t give it back. This was months ago. I followed up and followed up and they are terrible customer service, I would never recommend StubHub and never met their customer service. All they have to do is refund our money do it right?

First ever experience with StubHub. My work had me create a corporate account to buy a gift for our clients. I bought baseball tickets and nowhere in the disclosure language did it say the tickets I was about to purchase would be non transferable. There was a little checkmark box and everything to indicate the purchase would be a gift. I clicked the box and proceeded with the purchase. Next step, it made me download the app, there is not a desktop setting for this. There should be for organizations. For security reasons, I do not like that I had to download the app and now have the corporate card information on my phone. That isn't the problem though. The problem is that nowhere in the disclosure language did it communicate that the tickets would be non transferable. Instead, they suggested I give our company login to our client with all of our personal information. Excuse me? No, thank you.

I bought a Parking Pass for a Yankee Game on 7-7-2024. What we got was a ticket to the game. When we reached out to their Artificial Intelligence for help, they said to wait until we receive the tickets on day of game. We realized at the game that we received the wrong ticket and called StubHub after the game. Stub Hub refused to issue a refund because they said we need to reach out to them before the game.

I am dissatisfied with the "help" I received online recently and felt as though the representative was rude, unprofessional and not at all understanding. I am incredibly busy, working 85 hours a week so it has been a burden for me to have to report the dissatisfaction of my order. The terms stated that I would receive premium parking and a meal and I did not receive either. I bought this specific ticket at this price because of the meal and parking but I got nothing. The representative told me I was supposed to call from the event. I never would have thought to do that because I was out, at a concert on my one night off in a long time.

All I got to say is don't ever use StubHub, they are scammers and crooks who enjoy screwing people out of their money. If I did what they are allowed to do, I would be in prison, and they should be too.

Never use Stubhub!!! The last month has been a nightmare! I am so upset with Stubhub. I bought Taylor Swift Tickets in March for the 27 Jul Munich concert. It was mobile transfer on 11 Jul. Due to a change of plans we listed the tickets for sale on Stubhub in June, a month ago. The tickets were deactivated after a week due to the venue needing personal transfer. I told them under that logic I can't use the tickets either so want a refund. I called 4 other times and never got a resolution. I finally was able to CNX the listing and rebook and it allowed me to. A week later I went to lower the price and it deactivated my listing saying I needed to provide proof of Purchase. I spent 3 more days, and 3 more representatives trying to upload the data while asking all why do I need to provide proof of purchase from tickets I bought from them!!!

The worst experience ever, my advise is not trust them or buy from this organization. We purchased two tickets to see the Rolling Stones thru StubHub on June 5th, 2024, after which we were told we would receive them from the seller the day of the event, which was July 10th, 2024. The tickets were extremely expensive. As were the travel arrangements necessary to attend the California event. Needless, to say we were extremely nervous, we contacted StubHub, and they assured us not to worry, they would guarantee good, better, or my complete refund if the seller didn't come thru. We reminded him/her we didn't want a refund, we wanted tickets to see the concert. The morning of the event, we called StubHub again, the StubHub representative said, we would receive the tickets via email from the seller by 6:00pm that day. The StubHub representative assured us of their guarantee. Once again, we reminded him/her we didn't want a refund, we wanted tickets to see the concert.

I was charged $132 in fees -- literally almost the price of another ticket --for TWO concert tickets totalling $340. That's ridiculous; I felt like a fool -- they definitely got me ONCE but never again....Please look before you leap.

This company needs to be shut down. Bought Taylor Swift tickets 7 months in advance. Was told 2 weeks ago, not to worry and that they will guarantee we will get our tickets, 3 days of messaging and calling, flying to another county, hotel accommodations only to be told that they will be issuing a refund. Keep in mind they charge penalties to the seller but will only offer you 30.00 credit. Paid 5,000 for the tickets not including thousands of dollars flying 13 hours across the country.

Wish I could give them a 0 star. Spoke to customer service 4 times for tickets that were cancelled 4 months ago where each time they gave me the run around and asked me to contact my bank. In addition to this, they listed my account as under investigation when my bank confirmed they there is no open case for these transactions. They allow countless amounts of people to sell fraud tickets and have you waiting on the phone 2 hours at a time just to be told there is no timeframe of when you will get your money back. I have never prayed on a company’s downfall the way I am for Stubhub. There are SOME people who have successfully gotten tickets from them, but expect 1/8 of your purchases on this site to experience some sort of issue from either the seats being incorrect, to more drastically, spending $1.5k on tickets and not receiving that money back for over a half a year.

I had a horrible experience with this company and will never use them again. They charged 3.5 times more than the tickets were valued, and the processing fee is misleading. When it says $90 etc. it is per ticket, not total. Buy tickets elsewhere!!!

Bought tickets 2 weeks ago. I got a confirmation number and 190 taken from my bank. But no delivery. I call and they said, "No problem. The tickets will be delivered at 1230 pm." Please understand I traveled 400 miles for this. Spent 300 on motel, 100 in gas. At 1230 I get update that they will deliver at 330. Concert starts at 630. At 4, "Sorry you don't have tickets." Friends, don't use Stub Hub. Unless they give tickets right away. But you are at risk. Go to the venue web site, skip Google hiding the site on page 3 of sites. Go to the web site of the venue to buy tickets. Skip the $30.00 Stub hub charges and that they don't have your tickets. Good luck.

This company needs to be investigated. I purchased two Coldplay tickets for $4006 USD. They are playing a game with us. Now I cannot get my money back. They tell you when you make the purchase you'll be told when to expect your tickets and as soon as I bought them it said I'd receive them by July 12th (day of concert)! I purchased them months ago. This is not acceptable. Recently I learned I would get them by July 4th and I still don't have them. I called StubHub and they're not helpful and they said, "Oh I have bad news for you. The tickets have gone way down." Well now you can buy them for less than 200 euros. No wonder why the artists are so angry.

Received Confirmation Email they took my money (455.50). They claim they sent the tickets on another Email... Nowhere to be found. Customer Service said create an account on MLB Ballpark.... but they want a credit card and if you don't cancel in 3 days charge 49.99/month. We've been to 41 concerts in the past 8 yrs.... never a problem with Ticketmaster, Live Nation or AXS. Stay away from StubHub!!

I bought tickets in February for a soccer game that is tomorrow. They said the seller has until day before to transfer. I called them since it’s hours before and no tickets. They said they have no control over that and on their end it shows that the seller confirmed transfer. I said that doesn’t make sense since the order says still processing on their website and he said there is no proof of the transfer but nothing they can do about getting those tickets. Imagine that. You buy something and you don’t get to go on the seats you thought? Or at all? Imagine you pay airfare and arrangements to an event for the family and there is nothing you can do? Do. Not. Buy. At. Stubhub. I cannot emphasize this enough.

Do not use this company! Here is my experience. I booked two tickets for the Mike Tyson fight. I booked them the first day the fight was announced with a venue. I did not mind paying for good seats. I paid $1,053 for two seats that were on the 4th row. As it turned out, StubHub sent me a bogus seating chart showing only a few rows. The actual seats are on the very last row of AT&T Stadium in Arlington. As soon as StubHub sold the seats to me, they re-sold them to a third party vendor so that they could wash their hands of the problem. The actual seats are selling for $90 and are actually located on the highest row of the stadium. The actual value is probably no more than $25.

I had the worst experience with StubHub. I bought tickets for the Red Hot Chili Peppers, later on I couldn’t attend so I decided to list them for sale. One day later I find out not only my tickets were not sold and went to waste, but StubHub charge $180 for the sale not processing. A total scam! Never will use them again.

As many others on this site has mentioned, StubHub does nothing to ensure your ticket. Will gladly take your money months in advance while offering you no guarantee to actually receive those tickets. Instead you're left stressing, wondering whether or not you will miss your event. It wouldn't be so bad if they confirmed a month before that you indeed have the ticket you purchased. In that case you have enough time to find a replacement. Sadly they do not. One is better buying direct from the event seller, it is cheaper and guaranteed. I had to scramble the day before escapade 2024 to find a ticket off someone on Kijiji, luckily I did and it was $100 cheaper. Don't use this website!

I purchased tickets the min they came up. Waited 2 weeks for tickets. On day of event I started to panic a bit 'cause event started at 7 and it was already 330. I called, lady tried to contact seller to no response. They did offer other seats which were absolutely horrible considering the ones bought were in 6th row, 1st level and they offered 2nd level nosebleed section. I called back explaining these tickets were not going to work and they had 1st level seats still available online. I was told since a looked at the seats offered they could do nothing else other than offer money back.

Terrible, unprofessional company that partners with scam sites such as Seatgeek to deliver erroneous tickets. Customer service people are not knowledgeable and tell you whatever they think at that moment without finding an actual resolution. Never again.

I placed an order months ago for a show. They assure that you get tickets guaranteed. The tickets were unable to transferred the day of the show. I requested a refund and they give you a voucher for their fees. So they keep approximately $100 of your payment and I can only use it on their site. I have no desire to purchase anything from them ever again. This was a gift for my wife when she returned from a two month work trip. Now she’s crying in the bathroom. They have nice customer service people, but it’s a gamble whether or not you’ll get your tickets.

I am extremely disappointed with my recent experience with StubHub. After ordering tickets months in advance, I contacted customer service 3 hours before the event because the tickets had not yet been released. Despite being assured that everything would be resolved, we drove an hour to the venue only to find out that StubHub didn't have our tickets at all. We went for no reason and missed the event entirely. The customer service was utterly unhelpful and unreliable. We received no assistance and no viable solutions. This experience was incredibly frustrating and a complete waste of our time. I will never use StubHub again and would strongly advise others to look elsewhere for their ticketing needs.

Pressure you with a timer at checkout then at an extra $100 Of hidden fees. Won’t be able to dispute it with your credit card company either. Then they take another fee when you try to resell them. Also it took days for them to get the ad for the reselling of the tickets put up.

So I’ve made a purchase for the Crawford vs Madrimov fight. One of my favorite fighters was supposed to fight but got removed from the fight. I was excited so I was looking right away for tickets and Stubhub was the only one that was selling it at the time in May. I found the tickets weren’t for sale yet. I paid about 1700.00 for the tickets, the tickets went for for 600.00+. Tickets weren’t officially for sale until middle of June. So even there was some changes for the event, they said they can’t refund and they said they only could put help me put the tickets up for sale. So I bought the tickets at 600.00+ but the tickets are now being sold for 250.00 for the section I bought it. And when I bought it, it only showed the section not the row. And now that I got the tickets the it shows that it’s the freaking last row section 209 row z. I’ve made the mistake to buying the tickets early and buying them here in Stubhub. I’ll NEVER BUY FROM STUBHUB AGAIN.

If I could leave a zero star review I would. This company stole money from my account after I deleted my payment information from their site. Ever since I have gotten the runaround about a refund. I have received two emails stating that it will be returned to me in “5 business days” but it has not and every rep has given me a different story. DO NOT TRUST THIS COMPANY! They should be put out of business.

Booked 6 tickets from StubHub in Nov 2023 for Barefoot Country Music fest In Wildwood June 20-23, 2024 (last day today…) Found out on Wed June 19 that the tickets were fraudulent. Spent 24 hours on with multiple StubHub workers who verified that the tickets were valid, the issues were at the venue, they were confident they could replace them and in fact upgrade them…In the end we had family and friends travel to the shore for this concert and we were out 6 tickets…Worst customer service and excuses. What a disappointment…

I purchased tickets through Stubhub for the Worcester Red Sox on APRIL 16th, for a game on August 13. After 2 weeks of not being able to 'accept' tickets I called stubhub who tried to help me every which way to no avail. Several calls later, still unresolved. The only answer was that they had until game day to process the tickets...What, I wouldn't know until possibly game day if I had tickets (they had no problem taking my money right away). I asked for a refund, and was told "my request was put in". Meanwhile all the game tickets were being sold. I felt I had no other choice but to buy more tickets, this time from the official Worcester Red Sox. Absolutely no problem, I instantly was able to 'accept' the tickets, lol it was $1.35 cheaper. Now June 19th stubhub tickets can now be accepted, and because they had until gameday to process the tickets I can't get a refund. Do yourself a big favor, do not go through stubhub.

This is the worst company ever. I tried to sell tickets and canceled before there was a buyer. They claim that two of the four tickets that I had were sold despite the fact that it was canceled immediately after the posting. They wanted to charge me 100% for all four of my tickets which were canceled. This company is a huge rip-off for both buyers and sellers. I sent them the cancellation email but they still are trying to charge me.

I actually bought an unaccepted parking pass for a Rolling Stones concert. That is by no means the fault of StubHub, I guess as they are just a reseller of passes. I sent them an explanation and received a full refund including fees. I was expecting a partial refund, a store credit or no refund at all. Very happy to have been made whole by Stub hub.

I had HORRIBLE experience! DO NOT APPROACH THE SITE! After I bought tickets to a show I could not attend to, I listed them for sale. Two weeks later I got a notification that my tickets have sold for the price I put them for, so far so good. A week before the date of the concert, I opened my email to TONS of threats from Stubhub, saying that if I do not upload the tickets, as their customer policy states, I will be charged for either 100% of the ticket's price or for the alternative ticket that Stubhub would have to find in my place.

Purchased VIP parking for a comedy show and never received the email with the tickets. Was on the phone with them all day and by the time the event started we had not received our parking pass. They will try anything not to honor their 100% customer satisfaction guarantee, and waste hours on chat, phone calls to make sure you just give up. I had pictures showing the ticket time expired and they still made things very difficult. I just hope people really stop using this company.

I agree with someone else who stated if I could rate them as a zero, I would have. I went to sell 2 Rear GA Rolling Stones tickets on StubHub. After going through the process of filling out all the required information and hitting submit, I noticed that the section listed on the tickets mentioned GA and not Rear GA. Concerned that I would get charged by StubHub for a faulty listing, I both canceled my post AND called StubHub support immediately. In that short 3 minute period, someone tried to buy the seats. Since I had canceled the tickets, the buyer got a notification that the tickets were no longer available.

I purchased tickets to the Philadelphia Phillies versus the Baltimore Orioles from StubHub. Two hours before the game we were told that our tickets were not available due to the seller, but they had other tickets for us. The tickets I purchased were much more expensive and on the first level, they gave me an option of three different areas to sit, which were all nosebleed rooftop seats, which were very less expensive than my tickets. when I contacted them they said nothing they could do since I accepted the other tickets. My problem is these are much less expensive tickets. This company is nothing but a scam. I had no choice, but to take these tickets since I had paid for my hotel for two nights.

I ordered tickets for Brett Michaels for the September of 2023. The concert was postponed to January of 2024. Customer service assured me I would have my tickets before event. The concert was canceled right Before the January concert and refunds were promised by venue. After numerous emails and calls, as well as photos of cancelation and payment, they refuse to give me a refund. Will never use StubHub again. The agent asked me “if I could prove it was canceled”!! I sent the venue announcement and the artist announcement of the cancellation. Nothing.

Bought concert tickets from Stubhub. 2 days after my purchase I saw on the news the concert had been cancelled by the venue holder. I contacted Stubhub and asked for a refund. They told me the show was not cancelled but postponed. I emailed them several articles about it being canceled. They still said, not cancelled but postponed. It took a year and about 23 days before they refunded my $628.80. Never purchase tickets from them. I definitely won’t ever do business with them again. Their delaying my refund cost me over $200 In fees with my credit card issuer.

StubHub is absolutely the worst place in the world to buy tickets. Please do not use this site ever. Go straight to the vendor to buy tickets or use Ticketmaster. I bought tickets for the Melanie Martinez concert in Detroit, Michigan and StubHub changed my tickets two or three times. I paid almost $4000 for these front row tickets and didn’t end up in the front row. Mind you I have already booked a hotel I’m in the city that the concert is in and I do not live in Detroit and we had to take what tickets we got. We had floor seats, but they were not front row. StubHub is the worst, do not spend/waste your money with these people!!

I wish I would have known how bad StubHub was before I used the site. I bought 2 tickets to a LA Dodgers game for June 12th 2024. All went well when I bought the tickets and I received an email shortly after. I live in a different city and before I left for Los Angeles I thought it would be a good idea to get the tickets downloaded before I left so there wouldn't be any problems. I was told I couldn't do that until the day of the game and was provided a code to apply in the StubHub app which I put on my phone. The day of the game I tried to upload the tickets with the code but it kept failing. After finally getting through to customer support they said a new email would be sent which never arrived. Now it's 2 hrs. until game time and still no tickets. What they didn't tell me was to download the MLB app as a way to also get my tickets. Very poor communication. Stay away from StubHub and go with Ticketmaster, I've had better luck with them.

Don't order through here, I’m out 307.00 for tickets to Kenny Chesney and haven’t received my tickets yet and I’ve contacted them several times, their response??? "We’re looking into it!!!" I don’t have my tickets or my refund!

This is absolutely a scam. They do not list their fees on the website before they actually charge you. $6 shipping charge on a digital ticket? Yeah. Just pure fraud. They will not give you a refund no matter what. Just contact your credit card company and hope that they will help you out.

SCAM>>>SCAMMM SCAMM... Watch out.... They suck.... Why do criminals like this get away with theft???? I bought tickets... Then they transferred to another person.... Sounds like they're running a scam!!!

I recently had an issue with a rescheduled event. I had to contact customer service a number of times to try and sort out if my original tickets were still valid, if they were even in a comparable section. I had a number of horrible experience with them, they’re VERY seller focused, their fan guarantee really only protects them. For example if a seller lists a ticket that you buy and transfers you a ticket in a different section than you bought, they told me they only guarantee you a ticket to the event, not necessarily the same section. it’s all at their discretion. They also won’t ever give you a straight answer. They just waste your time going in circles until you want to pull your hair out. As a culture we need to stop giving these resellers and scalpers our money and stop using StubHub.

I purchased 3 tickets for 200 more than ticketmaster charged but I was dumb and didn't look before I ordered but I only received 2 tickets. I have been told, "We will contact you through email once we make a decision." Still nothing.. What is there to decide? You didn't give me my tickets so I want a refund!!!

My son and I were planning a Father's Day Astro game. I decided to use the ticket app, StubHub. I felt certain there would be a small service fee. I went thru the process of selecting section and row. Then began the buy process. I was told the pricing did not include fees and felt confident they would be revealed during check-out. WOW was I ever wrong. The buy process swallowed my Amex and then after my card was authorized BAM two tickets for the price of almost three. $257 for two $80 tickets! WARNING, NEVER USE STUBHUB! SCAM DOES NOT COME CLOSE TO DESCRIBING THIS SERVICE(?)!!

Bought tickets through StubHub to see Janet Jackson. I kept checking my email to see if I received my tickets. The week of the show still no tickets. I contacted customer service and they told me many times tickets aren’t released until the day of the show so check for an email then. Now, I wasn’t too worried because I’ve used StubHub before and had a similar issue. I called customer service and the were able to send my tickets immediately while on the phone.

Can you give negative stars? The absolute worst customer service team and they just lie and lie and lie over and over again. Tell you that you are getting a payout and they still never send it. You can't ever speak to anyone that actually can do anything either.

Bought tickets for a WNBA game, CT Sun vs. Indiana Fever. When I was checking into the arena, my digital tickets purchased from Stub Hub were “invalid.” Called Customer Service; they emailed other seat options that weren’t as good as my original tickets and I couldn’t access them anyway. I learned at the Arena Box Office that the tickets I bought from Stub Hub ($315+) were bought then returned by someone else. Bottom line, I was never able to enter the arena with the tickets I purchased originally. Stub Hub did nothing to make good on this mess. I’ve asked for a refund; have a feeling this will be a battle. Never again.

I wish I would have looked at these reviews prior to purchasing tickets from Stub Hub. No seat number and a $4,475.95 service fee or 25% of ticket price! Absolutely crazy! I have waited 60 minutes exactly for customer service only to be told they have "email the seller" for the ticket numbers. Seriously! At this dollar amount, I should know my seat numbers. No recourse other than to resell them back to Stub Hub ... IS THIS A SCAM!!!! As I write this, I have now talked with Customer Service for 20 minutes. Still no seat number, won't allow a return, they insist they have the tickets. Now on hold for a supervisor!

Bought seats 1-2 1/19/24 for 6/13/24 concert through Ticketmaster. Tix $400 with fees. $200 bad enough! Rip off. Printed tix and have seat 3-4, not what I bought as husband is too tall for inside seats. Called 3x and finally told as long as seats within 5 aisles of where I bought it's within policy. Asked how my TM tix got to SH and was told it's how they operate if SH seller has tix to sell for them. Accepted the rip off $200 fees but this is beyond deceptive. Hope the lawsuit filed by the government gets results and fixes this misleading, lying operation.

Purchased six tickets to see the Kentucky Derby 150th Anniversary. Unfortunately, unable to attend. Listed the tickets with StubHub. Horrible experience. Four different sales (1, 2, 2, 1 ticket) occurred with the majority purchased by professional scalpers. Scalpers contested sales with multiple reasons that included 1) not the ticket I wanted 2) ticket listed incorrectly.

Would rate this site zero if that was an option. The photo of the seats I ordered for ABT at the Met Opera House showed center view. When I got the tickets they were 1 seat away from the extreme right end of the right side. Called them. They refuse to escalate this matter. Said tickets are valid, even after I sent numerous photos of the difference. THIS IS FRAUD. I will be reporting to the BBB. DO NOT USE THIS SITE!!!

Worst customer service ever. They just give you the run around for days and waste hours of your life just to tell you they will not refund you or Honor your tickets even when you have proof of the agent promising you tickets in a screenshot. Do not buy from them!

I've been burned twice by them and they never stood behind their product. If corporations are people, as the SCOTUS has said, then they should be jailed. I bought tickets to see Neil Young in PHX on April 26, 2024. The email for the ticket transfer never came. All morning and afternoon I was using their app to contact them and there was no way I was able to get the tickets. They told me I needed to contact them before the show, and I did, like 5 to 10 times. Like they have no record of the app use and messages? I got data from my browser and StubHub blatantly lied that they had no record of it. My credit card refunded the money, but I want StubHub to pay up for the nearly $300. Four years ago for Robert Plant in Tucson and I'm in line and have the bar code ticket. The venue scans it and says the ticket was already used. StubHub took no responsibility. I was out $100. Awful company.

They prosecuted Ticketmaster why not StubHub! We paid more than Ticket Master for less desirable seats I found out the week after I purchased tickets for the Rolling Stones Concert from a colleague. Tried unsuccessfully to cancel my tickets. To add insult to injury, I have never been to Gillette Stadium and other stadiums charge for parking. When they purchase the concert tickets the parking link appeared. I wrongly assumed I needed to purchase because we live a 3hr drive and did not want to have parking issues. When we arrived not only was parking free but the $177 parking place I purchased was further away than the free lots! I asked for a refund and was told it was my fault! No recourse! How do we broadcast Stubhub scams!

Purchased tickets to see Jerry Seinfeld in New Orleans on 5/31/24. I suffer from severe claustrophobia and took a great deal of time to select an end seat. In fact, the price was more for my end seat selection. After arriving at the show, we were told our seats were in the middle of our row. Needless to say, I watched the majority of the show from the back of the theater. BEWARE of STUBHUB! You may not be getting what you are paying for.

They’re 100% a scam. Their customer service is horrible to add they will do thing to steal money from you. Come to find out Ticketmaster's parking passes are nontransferable, StubHub knows this so they will tell the user they can’t transfer it, they will then list it for sale, leaving the seller desperate to send something to the buyer. When you have proof it was sent Stub Hub will charge you a fee stating it wasn’t. This is a scam. They will charge you unauthorized fees. When you call Customer Service, it’s someone’s basement and they’re scared to do anything so they’ll hang up.

This company should be hacked. Their customer service is awful and if your event is rescheduled you won't see your $$ back for tickets and the reselling is a scam. DO NOT PURCHASE anything from this company.

Wow! How terrible and deceiving StubHub is! Never going to use again. They stole my tickets. Spent about $210 for Avril Lavigne in Mountain View on May 28. Never received my tickets and they transferred my mobile tickets to someone else or God knows who. I called the morning of the concert because I could not find my order. The agent simply said that my ticket got transferred to someone else. I guess I was the one to be blamed for.

Well went to see The Rolling Stones. Great show. But was ripped off from StubHub. 20 minutes before show I saw tickets for $250 each which 20 mins before show I thought was a good deal until I went to check you and all of a sudden there was a service fee of $110 per ticket. Now that’s a rip off. Almost half the price in fees. Horrible way to do business.

Warning! Bought a parking pass and they failed to send QR code. Had to pay again. Tried to contact company but no way to contact. They take your money and run. There is no 100% guarantee!! Do not use this site.

I don't know, how this company can be still in business. Absolute criminals. They selling children tickets for F1 Montreal, without linking the tickets to adults. But if I look at their star rating, NOT surprised.

Bait and switch. They provided tickets one hour before show for the wrong row (receipt clearly shows my ordered row, but actual delivery was completely different). A row with much less favorable seats than what I paid almost $1,000 for is what was delivered. My choice, release the issued tix with no guarantee of being able to see the show and try to secure the correct row. Or take the crappy seats and get a 25% credit to a future purchase with SH, but only good for one year. Classic bait and switch. Buyer be very aware of this scam site.

I wish I would have read the reviews before I purchased tickets. This place is a scam. I will NEVER use them again. Purchased tickets to a game, and checked out. I was puzzled when the total came out. Thought I purchased an extra tickets because the total came out so expensive. I reviewed the line item receipt and realized I got charged over +$400 in FEES for 4 tickets. How is that even legal?! I reached out right away and let them know that there is no way I want these tickets with those fees. It’s absurd. Sorry for you, they didn’t care even though it was the same day and only 3 hours after purchased. They justify the fees for customer service. Ironic. There must be a class action suit and I’ll be joining. Crooks!

I accidentally listed the same tickets for the same same twice on StubHub. I am not sure how this would even be possible as the event, date, time, section, and seat numbers were included. The second should have been rejected. Unfortunately, they both sold on StubHub and obviously I could not complete both sales. I contacted StubHub and the second buyer immediately, days before the event, but StubHub still charged me $1500 to get the second buyer similar seats. In the computer age, it should not be possible to list identical tickets on the same site. Customer service was repeatedly and uniquely unhelpful with scripted responses that did not address my concern or answer my question.

Awful Stubhub experience.. Bought great tix for this Friday fever game - the venue changed and they reassigned the worse seats in the building thru a third party.. After hours on the phone with stubhub and the third party..I was told no refund and no better seats even though it's their guarantee.. Anyone have a connection at stubhub?

PGA Championship tickets for Sunday and Saturday. We could not use Sunday tickets, so put up for sale. Tickets all processed through SeatGeek. Sunday tickets arrived Friday of tournament. Transferred to buyer. Buyer objected that tickets did not include access to lounge. Those passes were not included in my purchase. I passed on to buyer, what was sent to me from SeatGeek. Passes to access lounge for Sunday were transferred to me on Saturday afternoon at 1:52pm. I was at the tournament. StubHub Customer Service is non-existent. They charged me $405.00 as a fee saying I did not fulfill sale of tickets. I will never use Stubhub under any circumstances. They

I have used Stubhub a couple times and both times, it has been a really frustrating experience that I have generally not experienced with other ticket selling platforms. I purchased relatively pricey MLB tickets. The game ended up being postponed and I was no longer able to attend. This should not have been an issue because I could just sell the tickets....or so I thought. Due to issues with the stubhub app the tickets could not be relisted. Calling customer service was no help. The first 2 times I called, I received an automated message stating they are experiencing technical difficulties and cannot take calls. I waited and called back the following day just to be told there were no resolutions to this issue. So I'm stuck with tickets that I can't use or can't sell.

StubHub is the the absolute worst company on the planet!!! BEWARE!!! They should get negative stars, but to put a review you are forced to give at least one star. They deserve to be shutdown. You will NOT get your tickets and have to FIGHT for your money. This company is the equivalent of scalpers. DO NOT purchase tickets if you actually want to see a show.

Purchased a parking pass for an Atlanta Braves game through StubHub, the game got rescheduled and StubHub would not issue a refund or allow me to resell the ticket. Leaving me with no options to recoup money.

Someone hacked my account and stole my tickets and Stub Hub said it's my fault and will not honor my purchase or refund my money. ABSOLUTE SCAMMERS. And to top it off, yesterday I spoke to a supervisor who told me they would remove the tickets from the person's account who took them and reissue them to me. Today I get a call that the supervisor who told me this was incorrect and that technically the tickets are out there twice and I have a 50/50 shot of getting into the show. They do not care nor cover their customers as it relates to theft. If you use StubHub BEWARE. If anything happens they DO NOT stand by their FanProtect policy. They are fine with their customers having their money and tickets STOLEN and FRAUDULENT activity occurring on their site because they got their cut so they could care less about YOU the customer. NEVER EVER AGAIN WILL THEY GET A DIME OF MY MONEY!!!! This company is a disgrace.

I wish I would have read the reviews on this site before I did business with StubHub. I bought three tickets to Bruce Springsteen at approximately 500 plus dollars per ticket. For total 1600 dollars or so. Then they offered their parking vendors. They sold a parking spot that was completely in an abandoned lot very far from the venue. We drove around the block several times thinking it was a mistake since the marketing for the spot was last spot going fast! There was not a soul in the parking lot and it was a lot that was free. Nobody was in the parking lot to collect money.

I bought tickets and got an email that said "your tickets are ready". I click on "view tickets" and nothing. It says I need an access code but there's no place to enter the code. I'm out $75 dollars. Do not use this site.

I bought tickets to Melanie Martinez on Stubhub. They were very expensive but I wanted my daughter to see her favorite artist. I bought them on payments. The seats were rated 10.0 Great View. Well, we got there and they were awful. Seats that shouldn’t have been sold. We were basically behind the stage. I reached out to their customer service and was told that I got the seats I paid for. When I told them that their website said it was a “great view” and unobstructed, they told me to “prove it”. This was the first time I bought from them so I didn’t think to screenshot the rating on their website to keep as proof. I sent them the photos and they gave me and $89 credit. I told them that wasn’t sufficient and they pretty much told me that was all they would do.

Buyer beware. This reviews rates Stubhub a zero. If something goes wrong your money is gone. Absolutely fraudulent business. Their reviews speak for themselves. After realizing I was unable to attend an event I purchased tickets for, I put those tickets up for sale. I never received those tickets so I was unable to forward to the buyer. This was months before the event. I called Stub Hub for months in an attempt to receive those tickets. I was told I would receive them a week prior, then a 5 days prior, then the day prior to the event. The day before the event, I still had no tickets. I called them and told them I had to get this transaction done because within 12 hours I would be on a plane and would not be able to forward those tickets to my prospective buyer. The representative told me, Stub hub would do the transfer for me since I'd never received those tickets. Assuming this issue was taken care of I never checked my email.

Drove 1100 miles from Montana to Minnesota for the Timberwolves/Nuggets game on Friday night. They assured us our tickets would be ready by 5 pm which was only a couple hours before the start time of the game. We call at 5:10 to explain we hadn't received our tickets. They said they couldn't get a hold of the seller and would reissue us new tickets. Two minutes later I received an email saying they could not find other tickets so were offering a full refund as they said they tried to offer us replacement tickets but we declined. They never offered or gave us any information on replacement tickets. So after tons of gas and hotel money we were out of luck and my son and his two friends were very upset. So I ended up finding new tickets for over $500 a piece instead of $240. This site is a sham and the government should shut them down immediately.

Ripped off by StubHub. I understand every company must make a profit to survive, but the fees charged on my last ticket purchase at StubHub were outrageous. So much so that I have deleted my account and will never purchase from them again. The fees for the purchase on two tickets listed at $104.06 was $78.79, then I had to pay taxes on top of those charges. Like my wife said, "someone has to pay for those executives' Lamborghinis". It's not going to be me.

Horrible experience. I tried to list tickets for a game 1 day before a game with them and the tickets would not list. I received an email from Stubhub that stated (right after I tried to list), "Do not try to relist your tickets, we are checking to see if the listing is valid and will get back you in 72 hours." So, Iisted them with another account and sold them. Stubhub listed the tickets anyway, sold them and then charged me a fee. I called x 3 and they said, it may have been an error and they would have a supervisor call me. STILL WAITING for the call 3 mos later.

All Stubhub does is lie, lie, and lie. I bought tickets on there from a seller one year in advance of a concert. Come to find out, the tickets include an age restriction that was not disclosed. Stubhub then lied to me and told me the restriction was inaccurate. Come to find out it wasn’t. Stubhub refused to let me return the tickets which could then not be used, and the only option was to resell them. They still charged me the fees to resell, and when I explained the situation, they lied and told me they would recommend my tickets via the platform to try to get more eyes on them and then they didn’t. I tried getting a refund on the fees, asking for them to charge them back from the original seller who lied on the ticket details, but they refused. This was after 4 hours of runaround with their customer service department. Stubhub should be shut down.

It’s easy to conduct business when things go right but the best companies shine when problems arise. Not the case with StubHub today.

I purchased two General Admission (standing) tickets to a Taylor Swift concert planning to bring my 11-year-old daughter, with StubHub's only disclosure stating that under 15 should be accompanied by an adult. Only later did I learn from the internet that children under 12 are not allowed in this section. I had to buy a second set of tickets for a seated section and am still trying to get StubHub to refund the $1800 I spent on the first set of tickets. After about 10 messages back and forth with customer service they have admitted there is an age minimum in the section I originally purchased, but still are writing circular responses suggesting that somehow they can't refund my money and are taking no responsibility. Total scam.

Don’t use StubHub!!!! I had two tickets listed for sale, which contained an aisle seat. Someone just wanted one seat, which they thought they were buying the aisle seat. Unfortunately they picked the other seat. I was told by StubHub that I HAD to refund the money to the person and give them the other seat. All this happened as I was selling the aisle seat. The tickets transferred to the purchaser already, but StubHub said they would take my money back anyways!!!! The way StubHub handled this means at anytime they can cancel the sale and take your money away! Really bad! I will NEVER use StubHub ever again, and will tell everyone possible to stay away as well!!!