StubHub Reviews

They took 150.00 out of my bank account for a false reason. They said I didn't full fill a transfer of 2 tickets. The person never accepted or paid for the tickets. I cancelled the transaction. One person tells me I have to pay, while another one says this shouldn't have happened.

Called to get information why tickets were not received. They sent an email to pick different seats, I followed the link and was told I was refunded. I called again to find out why StubHub said I chose to be refunded when I didn't. My daughter's birthday was ruined.

I purchased tickets from StubHub for a Matt Rife comedy show that was to take place in Chicago on May 30, 2024. Unfortunately, the show was cancelled within an hour of starting and rescheduled to December 26, 2024. Given I live in Texas (not Chicago) I will not be able to attend this show and was advised it is my responsibility to resale the tickets purchased. Luckily, I was able to do so but recently found out I do not get paid on the tickets sold until 8-10 days after the newly scheduled show takes place.

StubHub and all other tickets scalpers have ruin the ticket Market. It's pure greed. I hope they go broke. I'll never pay a dime to go to any event. Not only do they bend you over but StubHub sticks it all the way up.

If I could give ZERO stars I would. StubHub is an absolute joke. I had to contact the BBB to finally get my issue resolved. So let me explain, I had 6 tickets for sale on StubHub and I sold 3 for $220 each, making $675 profit. I then had 3 more for sale, and one-night I received an email saying thank you for your sale on the last 3 tickets I had posted making $54 total. I logged into my account, and someone changed my ticket price from 220 to 20 each. I then received another email 10 minutes later saying, "Thank you for your purchase of $700 in Chris Brown tickets."

I purchased a ticket 5 months ago to the Rod Stewart concert (Aug.10th) which was canceled due to RS having COVID. Concert rescheduled Aug. 18th and unfortunately I couldn't attend. StubHub told me NO refund as my ticket was purchased 5 months ago, and seller had been paid. Told me to try to sell my ticket. Well I paid $329 and had 1 week to sell my ticket. I only got $26.00 from the offer StubHub / TicketMaster offered as my one ticket wasn't selling. I will never again use SH or TM...Crooks. Advise stay away from these businesses...

I purchased a parking pass at a venue parking lot next to the stadium. The spot was advertised as being in one of the stadium lots. The parking ticket was purchased 8 months in advance for $260 with fees. The day of concert the parking ticket still had not arrived via e-ticket. I called StubHub and they said the ticket owner never transferred parking pass and would try contacting them. They couldn’t reach the owner. StubHub told me that they would find comparable parking if they could but if they couldn’t I could have a refund. StubHub sent me a link for a parking pass that they had available. The available parking spot was in a parking garage that was a 35 minute walk from the venue. It was also a $20 public parking garage that I could have paid for the day of.

I made a purchase of 5 seats for a baseball game and I received a confirmation email immediately from Stubhub that my seats were 2-6 and then they were changed somehow to seats 7-11. Customer Service Rep Gerald said there is no policy I can read about it but it is an internal policy that they can change the seats. Buyer Beware.

Scam company. Never got my tickets. Zero customer service. Lying, cheating, stealing company. Purchased two tickets to Foo Fighters that never arrived. Called numerous times and kept getting the run around. They have fraudulent sellers and their customer service team is the worst I’ve ever experienced. Recommend everyone to avoid this fraud company.

I purchased 2 tickets on June 29 for $348.50. Never received tickets. Called 2 days before and was told to wait until event day. Called that day and still never got tickets. StubHub claims that I will receive a refund in another 5 to 10 days, August 26. Therefore, StubHub earned interest on my money for 2 months and what did I get? I missed the first part of the show as StubHub kept me on the phone and I finally bought tickets at the box office for $550.00 that StubHub will NOT pay for. I Will never use StubHub again. They did the same thing to my friends and they did not even return their money and they had to listen from outside the venue. Beware!

I bought tickets and a pass for an event. They don’t release tickets or passes until the day of. I got the tickets and Oils to download the pass. I called and started a live chat 3 hours before and couldn’t get through, and wasn’t answered. I filed with their consumer department and now I’m being told since the event is over they “can’t investigate.” So I’m out a $65 parking pass reimbursement. Truly shady

Terrible service... Their guarantees are meaningless... Bought misrepresented tickets on their site and complained.. They refunded and promised comparable seat... They gave me worse seats at the same price.. Furthermore, their customer service is manned in an overseas call center by a staff which is ignorant, impotent and unable to solve concerns.

I ordered tickets $1250. The concert was cancelled 3 hours before it was to take place. They will not return to credit card. Only take checking account number or Pay pal. They keep sending emails every 5 days saying that refund will be 10 days. Then I keep getting emails saying 10 more days. Never getting money back. This should be outlawed in USA.

Purchased Daytona tickets ($500) almost 1 year ago for February 2024. Event rescheduled - credit issued. May 11th, someone hacked my account (probably inside job from Stubhub) and almost 3 hours of phone calls, 16 separate calls to customer service in Bogota (yup), every customer service rep telling me the same thing, "supervisors" lie and say they'll back back (never did), and still no $500.

Never trust StubHub! Bought tickets, was so excited for our one night out a year for this sort of thing, tickets never came! Said they were ready, were not! My wife and I (school teacher and daycare provider with four kids) were beyond disappointed.

Tailgate "permit" for SoFi Stadium. Doesn't state whether it's for a carload or single person. Bought two, to be safe. $62.00USD each. Final price, after StubHub's impossible-to-preview, unknown and undisclosed "fees" + sales tax at 9% $326.00. NEVER AGAIN!!!

Congress MUST shut down StubHub. No other company gets to not deliver the product and keep your money as long as they please, then make YOU sell the thing at a loss to get your money. I hope every executive at this thieving company is burned alive.

I purchased tickets from Stubhub because it was a bit cheaper than Ticketmaster but it took forever to get the tickets to the point I had to buy tickets from Ticketmaster for the same event!!! This was a nightmare purchase. Save yourself a huge headache and don’t buy from here.

StubHub IS TERRIBLE! StubHub charged me (the seller) the price of tickets, AFTER I already sold & transferred tickets as a bundle. Their system glitches, spoke with rep who said he "rectified" it and now I am being penalized as the seller of tickets. So basically I sold the tickets as a bundle, and because stubhub oversold my tickets, I have to REPAY them. Beware of selling Tickets on StubHub! It's an absolute scam without protection from their "contract". StubHub manager actually told me that StubHub doesn't actually own any of the tickets listed on their site: so if the sellers don't transfer them, you are literally screwed! Do not buy or sell on StubHub!!!

I recently bought tickets to the Jason Aldean concert for $500.00. While driving to the event, StubHub notified me that the concert was canceled, so we turned around and headed home. Upon arrival, we found out the concert was not canceled (I have screenshots to prove it). By the time we got to the event, it was 10:30 PM, nearly 5 1/2 hours into it. When we called StubHub, they admitted to their mistake but said they could do nothing for us! RUN FROM THIS COMPANY and use Ticketmaster instead!

I purchased two very expensive concert tickets to see an Evening with The Pretenders on July 26 at the Chicago Theatre. Less than two hours prior to the performance, I received an email through Ticketmaster, not StubHub, that the event was postponed due to an illness. The event was rescheduled to August 23, which I cannot attend. StubHub refused to give me a refund based on a clause contained in their purchasing agreement when you buy concert tickets through them. I Googled StubHub to obtain a customer service number listed on their website, which had been disconnected. Then I tried to deal with the StubHub online chat agent, which took me on an online wild goose chase and ended exactly nowhere.

I purchased a parking pass for the Luke Combs concert for 8-2-24. I could not locate the parking area nor could I find it by asking for directions by bystanders. No address marked on pass. Total scam.

If I could give Stubhub zero stars, I would. Although I had called in a fraudulent charge being made to my account FIVE MINUTES after it was made, they have not refunded me the $300+ owed - and it’s been THREE MONTHS. I’m now being forced to make payments on a charge I didn’t make because they have no intention of refunding me my money. They just continue saying that an escalation. They should be out of business - untrustworthy and unreliable.

I bought Taylor Swift tickets on Stubhub back in May. My concert is next week, but StubHub doesn't know where the tickets are and is not willing to contact the seller to transfer them either. The seller hasn't responded and Stubhub refuses to do anything until the day of the concert. Their claims of customer service from purchase to concert feel so false. I paid 370 euros in fees for 2 tickets and I have not gotten any service in exchange for payment.

I bought tickets from StubHub for Veld - a music festival in Toronto. I was contacted directly by a seller who asked me for my address to send me wristbands which I found odd. I contacted StubHub who told me that should not happen again and contacted the seller. They reassured me that I would get a mobile ticket on the day of the event. I kept calling in the weeks leading up to the event and they reassured me that I would get my tickets, and if I don't, they would ensure I get tickets of the same value or better. Come the day of the event - I did not receive my tickets and they said that was because the seller never gave them the tickets. They also said the event was "sold out" although there were tickets available on their website and on the event website. They claimed that because those tickets were more expensive than mine that we were not entitled to get them (contradicting what they had said leading up to the event).

Purchased Taylor Swift tickets, received tickets 10 days before with wrong names. Went on to request tickets with correct names, said we didn’t need it. Got to concert, missed the start show due to waiting in long line to change tickets.

StubHub is, in fact, a fraudulent business. They do not honor their guarantees, hang up on customers that have been scammed and are attempting to file the necessary paperwork for a refund and otherwise perform continuous deceptive practices as their standard operating procedures. In addition, StubHub knowingly continues to utilize fraudulent ticket resellers to enhance their business revenues with full and complete knowledge that the consumer will not receive the product or service for which the consumer had paid for.

I purchased 2 tickets for the Paul vs Tyson fight on July 20, 2024 but fight was canceled and rescheduled for November 15, 2024 which will not work for me. I tried to get refund but Stubhub will not refund me my $1.297.13.

We sold a tickets through StubHub, lots of emails to walk us through the process. A Email that promised payment, the person that brought the tickets went to the concert and pay StubHub for our tickets. Over the phone StubHub just told me they will not be paying us for the tickets that we sold. The case is closed and there is no way to get our money back, and there will be charges on top of the fee to sell it. They can not be trusted, we have plenty of evidence to take them to court. The person on the phone from stub hub even admitted that they were wrong for what had happened.

The tickets were never available to download and the confirmation number and receipt was not linked to any actual tickets. The customer service rep hung up on me before I could fully explain how the situation resulted in me having to repurchase the tickets. They stole $160 from me and then hung up on me. They are NOT accredited by the BBB, which should been a warning to all. This is a scam.

Buyer beware. I bought tickets for a performance and the headliner was no longer available for the performance. I immediately pursued a refund and was promised a call back with a resolution. They refused to provide any other solution but to resell the same tickets using their platform at market prices. That is convenient for them because they receive additional revenue with that solution. The venue is willing to refund but the tickets I received from StubHub are still in the seller's name. StubHub is a scam.

I bought 2 tickets from Stub Hub for Olivia Rodrigo as a Christmas present for my 2 daughters in November 2023. Only received one. I called them monthly to check on the other. The week of the concert in July, I receive the 2nd ticket. The concert is 3 hours away and our plans changed so I sold the 2 tickets at a $900 loss. I Called StubHub to ensure I did everything properly in uploading the tickets to the seller. I got email proof saying the tickets uploaded.

The worse - They do a bait and switch. Offer your tickets hour before the event with worse seats / section. Absolutely horrible. They don’t answer any questions on the call, just the worse. Don’t ever use.

$45.00 General admission tickets ($90 for the 2) turned into over $136.00 in fees!!! (Not including the parking pass which is described next.) Basically a 3rd ticket could have been bought with these fees! The worst is I paid $20 for prepaid General parking pass (not premium!), well, we got to the venue and the parking was only $8!!! StubHub charged us $38.27 for a $20 prepay pass that was really only $8 to park day of show. A complete RIP OFF!!!! Never Ever will I use them again.

I had bought tickets for me and my little sister at one point and they ended up not being real, okay. Refunded and moved on and bought another pair. The day of, just hours before I received a message saying once again!! The order cannot be fulfilled. And again this is after having these tickets in mind for a few months, and having everything planned including me driving 6 people down to the concert. I called up to Stubhub and received terrible customer service from not only the original person but also the supervisor. Terrible experience!! Nothing but rude, also they have no clue what the word guarantee means. Safe to say, will not be buying off of stubhub again!! And the owner needs to find new employees!!

As a seller on StubHub I now have 0 zero trust or respect. Several weeks after a transaction had occurred and payment received StubHub was contacted by a buyer and filled a complaint against me. StubHub requested proof of purchase, proof of payment and proof of transfer of the tickets to their system. I supplied all the requested items 3 times. Their escalation team communicates only via email. I called with no avail to speak with that team. The answering rep did verify all items were received and that I should continue to reply. With no evidence from the buyer and all of the requested material sent by me (seller) they refunded and removed $260 from my bank account. This shows me a buyer can simply say they had issues and the seller has no strength. The bank said the removal of the funds could be considered fraud with it being outside the terms and timeline at StubHub.

In November 2023 I purchased (3) tickets to a July 2024 show on StubHub site. I listed these same tickets for sale on StubHub the week prior to the show date, and sold them in (2) different sale transactions. I never received them from seller by the show date. I made (4+) separate phone calls into StubHub’s customer service line from June 22 - June 26 where I advised each representative my concern that I had not received my tickets and feared I wouldn’t be able to deliver them to my (2) buyers in time. I was assured by each different representative that I had to wait until the delivery date (July 27 - the actual date of the show) and could then transfer them.

I paid USD 418 for two tickets, but Ticketmaster started selling similar seats -the same section- for 50 USD less the next day. I called both business organizations, and they told me to call each other. My lesson: If I want to pay for the already expensive tickets, deal only with Ticketmaster.

I tried selling the ticket I had on StubHub and received a confirmation email on the sale. The email stated that everything went through and the sale was made. They also sent a series of emails to my spam folder saying that I needed to confirm the sale or I’d be charged the full cost of the ticket that I already bought. I was charged $100 for the ticket I paid $89 for. Customer service was rude and not helpful unfortunately. Incredibly sneaky practices. Overall a terrible experience with a company that knows they can treat people poorly and get away with it.

Never received tickets. Told I was getting refund and wait for email to deny tickets and get refund. They tried to resend an hour before show but StubHub never sent email to cancel and refund. I called again, said I would get refund. Then received email that not getting email. Tried to call again but rude manager. Reported to BBB.

I bought VIP tickets for my friend and I from StubHub 5 months before the concert. A month later I got an email from Stubhub stating the buyer violated the Terms and Conditions. We would either be able to get comparable tickets, GA tickets or a refund. I had called about it and they said once it gets closer to the concert, I would get an email giving us further information. About 2 months before the concert I still had not heard anything. I saw cheaper VIP tickets on Ticketmaster. With the ok from a manager from Stubhub who guaranteed we can choose refund once we get the email I bought the tickets.

Horrible experience. The event was cancelled for which I had 2 tickets. I've tried to get refund without success. They lock the "stub hub wallet" so you can't see the "refund" or transfer it to your original payment card. Total scam. I've filed a BBB complaint as well as filed a fraud claim with my credit card. NEVER AGAIN.

As a Seller, I have had a horrible experience. I bought tickets on Stubhub. Found out I could not go so I sold tickets on Stubhub. I have now spent hours and hours trying to prove I transferred the tickets successfully and Stubhub is still emailing to say I will not be paid. The page to confirm transfer is broken and does not show updated info and today does not even allow me to submit the transfer. I'm now on the line with support and 45 minutes into it, no resolution yet.

I bought tickets for seats 11-12 and even the order says seats 11-12. But, the actual tickets are seats 1-2. I paid $750 for these tickets. They don't stand behind their guarantee. VERY DISAPPOINTING.

On May 30 I purchased two tickets to see Neil Young and Crazy Horse at the Ottawa Bluesfest for the July 11 Show. On June 27 we were notified by StubHub that Neil Young and Crazy Horse cancelled all shows. I requested a refund but StubHub refused saying other artists were being subbed in. NOT WHAT I PURCHASED. TOTAL BAIT AND SWITCH. StubHub customer service rep said we would get refunded (I have screenshots to prove this) since all shows (Neil Young) cancelled but StubHub later rescinded and refused a refund and only offered that we relist the tickets at a loss to recoup some of the expense. TOTAL SCAM! DO NOT DO BUSINESS WITH STUBHUB EVER.

I am a regular user of Stub Hub and have experienced a mixed bag. I think what it comes down to is the luck of the draw when you seek help with customer service with there is an issue. Some are real helpful, while other intentionally mislead you as a means of stalling until it's too late to replaced tickets, then they just send you a refund. First off, I have purchased many concerts and event tickets from Stub Hub that have went through without a problem...I was perfectly happy with the transactions. However, there have been a few times I have come across scammers, etc and had to work with their customer service. These experiences are why the 3 star rating.

I recently bought a ticket & a parking garage pass to a MLB game thru StubHub. I received multiple msgs with "View/Open Tickets" option but was unable to open any of them. While waiting in restricted entry-only line for the garage, I tried multiple times in each, downloading & installing app, signing in, no ticket visibility, tried getting assistance thru app's useless Virtual Asst, & ended up paying again at the attendant. Lucky they had a spot as online site claimed sold out & had charged about $118 plus $47 StubHub fee. Package onsite was $30, so StubHub's fee alone was more than 1.5 times actual price.

I remember when Stubhub was held at a good standard, sadly no longer. It's a joke...customer service sucks, when you do buy the ticket you don't receive it and they put you through all these hoops to get it or your refund back....then to tell you that you won't get a refund. Stay away, it's not worth it!!!! If I could give zero stars I would.

I was away on business and noticed at 10pm two emails from StubHub regarding tickets I “purchased” for a baseball game nowhere near where I live. Each ticket was $228 plus. I called StubHub right away and after being told I was first in line I waited 29 minutes before hung up. During that time I noticed other emails coming in about new purchases. I called my bank to cancel the card. They charged me 7 times for tickets I didn’t buy. To make it worse they were for 2 seats in the outfield. I’ve called and written up to senior leadership on how can they charge me 4x for a ticket and 3x for another when I didn’t buy them. So far I’m out $1,600 as they are investigating it. Next call will be to a lawyer. Company is terrible.

NEVER, NEVER, NEVER buy anything from STUBHUB!!!! Everything that they tell you (if your event is canceled or postponed) is a HUGE LIE!!!! I lost hundreds of dollars because my event was postponed until the following day when I would be out of town I called to resell my ticket and it cannot be resold within 48 hours!!!! NEVER was that printed anywhere!!!! Liars Liars Liars!!!!

**. It’s been a month and y'all have yet to pay me. I have escalated it and nothing happens. I have contacted my attorney for next steps and the BBB is helping me resolve.. Y'all are horrible! I will make it my mission on every social media outlet to share my story..

StubHub is a bait and switch scam. On the day of your event they will email you that the seller has not released your tickets, but they can offer you less desirable seats for a small “discount“. Since this is done hours before the event, you now have a choice of overpaying for crappy seats, or not going to the event. If you choose to ask for a refund, they will oblige. But they will not refund any parking passes you purchased. Either way you’re getting screwed. How any of this is legal, I don’t understand. Don’t do business with this criminal organization.

StubHub was a total scam. I paid $565.00 for 2 tickets to a Broadway show. 3 weeks later, one day before the show, I still had not received tickets from the 3rd party seller. At that time I also noticed the PDF of the tickets on StubHub site were not what I ordered. I paid for Center Orchestra seats but instead they were giving me the right most seats in the right side section. Over the next 2 days I spent over 6 hours on the phone with various StubHub customer support people. Each one of them assured me they would get this fixed, but I never received any return calls as promised. They kept sending me links that did not work and stringing me along up until 90 minutes before showtime. Still unresolved.

Purchased tickets 2 months ago. The show is in 2 hours. I have called 3x prior to today regarding the tickets. Each call I was told the tickets will appear on the day of the show with revolving barcodes. Today there are tickets but no revolving barcode. We are Standing at the concert venue because Stub Hub assures there is no issue with the tickets. Finally on the second call today customer service says the seller could not make the tickets available and there are no replacement tickets. Stub hub said they can only offer a refund and an apology. At this point we are in the parking lot with a large group so we ended having to pay another ticket vendor over $500 a ticket to go to the show. Shame on Ticketmaster.

I listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then I've made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets whatsoever.

My husband and I bought tickets for a comedy show. This was our first date in over a year. We have three kids and never get to go out. We purchased the tickets and were excited to go. I had trouble pulling up the tickets and printed out what I thought I would need. Went to our venue and there was no ticket to be found in the moment to go to the show. We had to re-purchase the tickets. Not only were the tickets to the show at the venue way cheaper than we purchased and we had better seats. I went to our bank and StubHub to try to get our money back and they won’t give it back. This was months ago. I followed up and followed up and they are terrible customer service, I would never recommend StubHub and never met their customer service. All they have to do is refund our money do it right?

First ever experience with StubHub. My work had me create a corporate account to buy a gift for our clients. I bought baseball tickets and nowhere in the disclosure language did it say the tickets I was about to purchase would be non transferable. There was a little checkmark box and everything to indicate the purchase would be a gift. I clicked the box and proceeded with the purchase. Next step, it made me download the app, there is not a desktop setting for this. There should be for organizations. For security reasons, I do not like that I had to download the app and now have the corporate card information on my phone. That isn't the problem though. The problem is that nowhere in the disclosure language did it communicate that the tickets would be non transferable. Instead, they suggested I give our company login to our client with all of our personal information. Excuse me? No, thank you.

I bought a Parking Pass for a Yankee Game on 7-7-2024. What we got was a ticket to the game. When we reached out to their Artificial Intelligence for help, they said to wait until we receive the tickets on day of game. We realized at the game that we received the wrong ticket and called StubHub after the game. Stub Hub refused to issue a refund because they said we need to reach out to them before the game.

I am dissatisfied with the "help" I received online recently and felt as though the representative was rude, unprofessional and not at all understanding. I am incredibly busy, working 85 hours a week so it has been a burden for me to have to report the dissatisfaction of my order. The terms stated that I would receive premium parking and a meal and I did not receive either. I bought this specific ticket at this price because of the meal and parking but I got nothing. The representative told me I was supposed to call from the event. I never would have thought to do that because I was out, at a concert on my one night off in a long time.

All I got to say is don't ever use StubHub, they are scammers and crooks who enjoy screwing people out of their money. If I did what they are allowed to do, I would be in prison, and they should be too.

Never use Stubhub!!! The last month has been a nightmare! I am so upset with Stubhub. I bought Taylor Swift Tickets in March for the 27 Jul Munich concert. It was mobile transfer on 11 Jul. Due to a change of plans we listed the tickets for sale on Stubhub in June, a month ago. The tickets were deactivated after a week due to the venue needing personal transfer. I told them under that logic I can't use the tickets either so want a refund. I called 4 other times and never got a resolution. I finally was able to CNX the listing and rebook and it allowed me to. A week later I went to lower the price and it deactivated my listing saying I needed to provide proof of Purchase. I spent 3 more days, and 3 more representatives trying to upload the data while asking all why do I need to provide proof of purchase from tickets I bought from them!!!

The worst experience ever, my advise is not trust them or buy from this organization. We purchased two tickets to see the Rolling Stones thru StubHub on June 5th, 2024, after which we were told we would receive them from the seller the day of the event, which was July 10th, 2024. The tickets were extremely expensive. As were the travel arrangements necessary to attend the California event. Needless, to say we were extremely nervous, we contacted StubHub, and they assured us not to worry, they would guarantee good, better, or my complete refund if the seller didn't come thru. We reminded him/her we didn't want a refund, we wanted tickets to see the concert. The morning of the event, we called StubHub again, the StubHub representative said, we would receive the tickets via email from the seller by 6:00pm that day. The StubHub representative assured us of their guarantee. Once again, we reminded him/her we didn't want a refund, we wanted tickets to see the concert.

I was charged $132 in fees -- literally almost the price of another ticket --for TWO concert tickets totalling $340. That's ridiculous; I felt like a fool -- they definitely got me ONCE but never again....Please look before you leap.

This company needs to be shut down. Bought Taylor Swift tickets 7 months in advance. Was told 2 weeks ago, not to worry and that they will guarantee we will get our tickets, 3 days of messaging and calling, flying to another county, hotel accommodations only to be told that they will be issuing a refund. Keep in mind they charge penalties to the seller but will only offer you 30.00 credit. Paid 5,000 for the tickets not including thousands of dollars flying 13 hours across the country.

Wish I could give them a 0 star. Spoke to customer service 4 times for tickets that were cancelled 4 months ago where each time they gave me the run around and asked me to contact my bank. In addition to this, they listed my account as under investigation when my bank confirmed they there is no open case for these transactions. They allow countless amounts of people to sell fraud tickets and have you waiting on the phone 2 hours at a time just to be told there is no timeframe of when you will get your money back. I have never prayed on a company’s downfall the way I am for Stubhub. There are SOME people who have successfully gotten tickets from them, but expect 1/8 of your purchases on this site to experience some sort of issue from either the seats being incorrect, to more drastically, spending $1.5k on tickets and not receiving that money back for over a half a year.

I had a horrible experience with this company and will never use them again. They charged 3.5 times more than the tickets were valued, and the processing fee is misleading. When it says $90 etc. it is per ticket, not total. Buy tickets elsewhere!!!

Bought tickets 2 weeks ago. I got a confirmation number and 190 taken from my bank. But no delivery. I call and they said, "No problem. The tickets will be delivered at 1230 pm." Please understand I traveled 400 miles for this. Spent 300 on motel, 100 in gas. At 1230 I get update that they will deliver at 330. Concert starts at 630. At 4, "Sorry you don't have tickets." Friends, don't use Stub Hub. Unless they give tickets right away. But you are at risk. Go to the venue web site, skip Google hiding the site on page 3 of sites. Go to the web site of the venue to buy tickets. Skip the $30.00 Stub hub charges and that they don't have your tickets. Good luck.

This company needs to be investigated. I purchased two Coldplay tickets for $4006 USD. They are playing a game with us. Now I cannot get my money back. They tell you when you make the purchase you'll be told when to expect your tickets and as soon as I bought them it said I'd receive them by July 12th (day of concert)! I purchased them months ago. This is not acceptable. Recently I learned I would get them by July 4th and I still don't have them. I called StubHub and they're not helpful and they said, "Oh I have bad news for you. The tickets have gone way down." Well now you can buy them for less than 200 euros. No wonder why the artists are so angry.

Received Confirmation Email they took my money (455.50). They claim they sent the tickets on another Email... Nowhere to be found. Customer Service said create an account on MLB Ballpark.... but they want a credit card and if you don't cancel in 3 days charge 49.99/month. We've been to 41 concerts in the past 8 yrs.... never a problem with Ticketmaster, Live Nation or AXS. Stay away from StubHub!!

I bought tickets in February for a soccer game that is tomorrow. They said the seller has until day before to transfer. I called them since it’s hours before and no tickets. They said they have no control over that and on their end it shows that the seller confirmed transfer. I said that doesn’t make sense since the order says still processing on their website and he said there is no proof of the transfer but nothing they can do about getting those tickets. Imagine that. You buy something and you don’t get to go on the seats you thought? Or at all? Imagine you pay airfare and arrangements to an event for the family and there is nothing you can do? Do. Not. Buy. At. Stubhub. I cannot emphasize this enough.

Do not use this company! Here is my experience. I booked two tickets for the Mike Tyson fight. I booked them the first day the fight was announced with a venue. I did not mind paying for good seats. I paid $1,053 for two seats that were on the 4th row. As it turned out, StubHub sent me a bogus seating chart showing only a few rows. The actual seats are on the very last row of AT&T Stadium in Arlington. As soon as StubHub sold the seats to me, they re-sold them to a third party vendor so that they could wash their hands of the problem. The actual seats are selling for $90 and are actually located on the highest row of the stadium. The actual value is probably no more than $25.

I had the worst experience with StubHub. I bought tickets for the Red Hot Chili Peppers, later on I couldn’t attend so I decided to list them for sale. One day later I find out not only my tickets were not sold and went to waste, but StubHub charge $180 for the sale not processing. A total scam! Never will use them again.

As many others on this site has mentioned, StubHub does nothing to ensure your ticket. Will gladly take your money months in advance while offering you no guarantee to actually receive those tickets. Instead you're left stressing, wondering whether or not you will miss your event. It wouldn't be so bad if they confirmed a month before that you indeed have the ticket you purchased. In that case you have enough time to find a replacement. Sadly they do not. One is better buying direct from the event seller, it is cheaper and guaranteed. I had to scramble the day before escapade 2024 to find a ticket off someone on Kijiji, luckily I did and it was $100 cheaper. Don't use this website!

I purchased tickets the min they came up. Waited 2 weeks for tickets. On day of event I started to panic a bit 'cause event started at 7 and it was already 330. I called, lady tried to contact seller to no response. They did offer other seats which were absolutely horrible considering the ones bought were in 6th row, 1st level and they offered 2nd level nosebleed section. I called back explaining these tickets were not going to work and they had 1st level seats still available online. I was told since a looked at the seats offered they could do nothing else other than offer money back.

Terrible, unprofessional company that partners with scam sites such as Seatgeek to deliver erroneous tickets. Customer service people are not knowledgeable and tell you whatever they think at that moment without finding an actual resolution. Never again.

I placed an order months ago for a show. They assure that you get tickets guaranteed. The tickets were unable to transferred the day of the show. I requested a refund and they give you a voucher for their fees. So they keep approximately $100 of your payment and I can only use it on their site. I have no desire to purchase anything from them ever again. This was a gift for my wife when she returned from a two month work trip. Now she’s crying in the bathroom. They have nice customer service people, but it’s a gamble whether or not you’ll get your tickets.

I am extremely disappointed with my recent experience with StubHub. After ordering tickets months in advance, I contacted customer service 3 hours before the event because the tickets had not yet been released. Despite being assured that everything would be resolved, we drove an hour to the venue only to find out that StubHub didn't have our tickets at all. We went for no reason and missed the event entirely. The customer service was utterly unhelpful and unreliable. We received no assistance and no viable solutions. This experience was incredibly frustrating and a complete waste of our time. I will never use StubHub again and would strongly advise others to look elsewhere for their ticketing needs.

Pressure you with a timer at checkout then at an extra $100 Of hidden fees. Won’t be able to dispute it with your credit card company either. Then they take another fee when you try to resell them. Also it took days for them to get the ad for the reselling of the tickets put up.

So I’ve made a purchase for the Crawford vs Madrimov fight. One of my favorite fighters was supposed to fight but got removed from the fight. I was excited so I was looking right away for tickets and Stubhub was the only one that was selling it at the time in May. I found the tickets weren’t for sale yet. I paid about 1700.00 for the tickets, the tickets went for for 600.00+. Tickets weren’t officially for sale until middle of June. So even there was some changes for the event, they said they can’t refund and they said they only could put help me put the tickets up for sale. So I bought the tickets at 600.00+ but the tickets are now being sold for 250.00 for the section I bought it. And when I bought it, it only showed the section not the row. And now that I got the tickets the it shows that it’s the freaking last row section 209 row z. I’ve made the mistake to buying the tickets early and buying them here in Stubhub. I’ll NEVER BUY FROM STUBHUB AGAIN.

If I could leave a zero star review I would. This company stole money from my account after I deleted my payment information from their site. Ever since I have gotten the runaround about a refund. I have received two emails stating that it will be returned to me in “5 business days” but it has not and every rep has given me a different story. DO NOT TRUST THIS COMPANY! They should be put out of business.

Booked 6 tickets from StubHub in Nov 2023 for Barefoot Country Music fest In Wildwood June 20-23, 2024 (last day today…) Found out on Wed June 19 that the tickets were fraudulent. Spent 24 hours on with multiple StubHub workers who verified that the tickets were valid, the issues were at the venue, they were confident they could replace them and in fact upgrade them…In the end we had family and friends travel to the shore for this concert and we were out 6 tickets…Worst customer service and excuses. What a disappointment…

I purchased tickets through Stubhub for the Worcester Red Sox on APRIL 16th, for a game on August 13. After 2 weeks of not being able to 'accept' tickets I called stubhub who tried to help me every which way to no avail. Several calls later, still unresolved. The only answer was that they had until game day to process the tickets...What, I wouldn't know until possibly game day if I had tickets (they had no problem taking my money right away). I asked for a refund, and was told "my request was put in". Meanwhile all the game tickets were being sold. I felt I had no other choice but to buy more tickets, this time from the official Worcester Red Sox. Absolutely no problem, I instantly was able to 'accept' the tickets, lol it was $1.35 cheaper. Now June 19th stubhub tickets can now be accepted, and because they had until gameday to process the tickets I can't get a refund. Do yourself a big favor, do not go through stubhub.

This is the worst company ever. I tried to sell tickets and canceled before there was a buyer. They claim that two of the four tickets that I had were sold despite the fact that it was canceled immediately after the posting. They wanted to charge me 100% for all four of my tickets which were canceled. This company is a huge rip-off for both buyers and sellers. I sent them the cancellation email but they still are trying to charge me.

I actually bought an unaccepted parking pass for a Rolling Stones concert. That is by no means the fault of StubHub, I guess as they are just a reseller of passes. I sent them an explanation and received a full refund including fees. I was expecting a partial refund, a store credit or no refund at all. Very happy to have been made whole by Stub hub.

I had HORRIBLE experience! DO NOT APPROACH THE SITE! After I bought tickets to a show I could not attend to, I listed them for sale. Two weeks later I got a notification that my tickets have sold for the price I put them for, so far so good. A week before the date of the concert, I opened my email to TONS of threats from Stubhub, saying that if I do not upload the tickets, as their customer policy states, I will be charged for either 100% of the ticket's price or for the alternative ticket that Stubhub would have to find in my place.

Purchased VIP parking for a comedy show and never received the email with the tickets. Was on the phone with them all day and by the time the event started we had not received our parking pass. They will try anything not to honor their 100% customer satisfaction guarantee, and waste hours on chat, phone calls to make sure you just give up. I had pictures showing the ticket time expired and they still made things very difficult. I just hope people really stop using this company.

I agree with someone else who stated if I could rate them as a zero, I would have. I went to sell 2 Rear GA Rolling Stones tickets on StubHub. After going through the process of filling out all the required information and hitting submit, I noticed that the section listed on the tickets mentioned GA and not Rear GA. Concerned that I would get charged by StubHub for a faulty listing, I both canceled my post AND called StubHub support immediately. In that short 3 minute period, someone tried to buy the seats. Since I had canceled the tickets, the buyer got a notification that the tickets were no longer available.

I purchased tickets to the Philadelphia Phillies versus the Baltimore Orioles from StubHub. Two hours before the game we were told that our tickets were not available due to the seller, but they had other tickets for us. The tickets I purchased were much more expensive and on the first level, they gave me an option of three different areas to sit, which were all nosebleed rooftop seats, which were very less expensive than my tickets. when I contacted them they said nothing they could do since I accepted the other tickets. My problem is these are much less expensive tickets. This company is nothing but a scam. I had no choice, but to take these tickets since I had paid for my hotel for two nights.

I ordered tickets for Brett Michaels for the September of 2023. The concert was postponed to January of 2024. Customer service assured me I would have my tickets before event. The concert was canceled right Before the January concert and refunds were promised by venue. After numerous emails and calls, as well as photos of cancelation and payment, they refuse to give me a refund. Will never use StubHub again. The agent asked me “if I could prove it was canceled”!! I sent the venue announcement and the artist announcement of the cancellation. Nothing.

Bought concert tickets from Stubhub. 2 days after my purchase I saw on the news the concert had been cancelled by the venue holder. I contacted Stubhub and asked for a refund. They told me the show was not cancelled but postponed. I emailed them several articles about it being canceled. They still said, not cancelled but postponed. It took a year and about 23 days before they refunded my $628.80. Never purchase tickets from them. I definitely won’t ever do business with them again. Their delaying my refund cost me over $200 In fees with my credit card issuer.

StubHub is absolutely the worst place in the world to buy tickets. Please do not use this site ever. Go straight to the vendor to buy tickets or use Ticketmaster. I bought tickets for the Melanie Martinez concert in Detroit, Michigan and StubHub changed my tickets two or three times. I paid almost $4000 for these front row tickets and didn’t end up in the front row. Mind you I have already booked a hotel I’m in the city that the concert is in and I do not live in Detroit and we had to take what tickets we got. We had floor seats, but they were not front row. StubHub is the worst, do not spend/waste your money with these people!!

I wish I would have known how bad StubHub was before I used the site. I bought 2 tickets to a LA Dodgers game for June 12th 2024. All went well when I bought the tickets and I received an email shortly after. I live in a different city and before I left for Los Angeles I thought it would be a good idea to get the tickets downloaded before I left so there wouldn't be any problems. I was told I couldn't do that until the day of the game and was provided a code to apply in the StubHub app which I put on my phone. The day of the game I tried to upload the tickets with the code but it kept failing. After finally getting through to customer support they said a new email would be sent which never arrived. Now it's 2 hrs. until game time and still no tickets. What they didn't tell me was to download the MLB app as a way to also get my tickets. Very poor communication. Stay away from StubHub and go with Ticketmaster, I've had better luck with them.

Don't order through here, I’m out 307.00 for tickets to Kenny Chesney and haven’t received my tickets yet and I’ve contacted them several times, their response??? "We’re looking into it!!!" I don’t have my tickets or my refund!

This is absolutely a scam. They do not list their fees on the website before they actually charge you. $6 shipping charge on a digital ticket? Yeah. Just pure fraud. They will not give you a refund no matter what. Just contact your credit card company and hope that they will help you out.

SCAM>>>SCAMMM SCAMM... Watch out.... They suck.... Why do criminals like this get away with theft???? I bought tickets... Then they transferred to another person.... Sounds like they're running a scam!!!

I recently had an issue with a rescheduled event. I had to contact customer service a number of times to try and sort out if my original tickets were still valid, if they were even in a comparable section. I had a number of horrible experience with them, they’re VERY seller focused, their fan guarantee really only protects them. For example if a seller lists a ticket that you buy and transfers you a ticket in a different section than you bought, they told me they only guarantee you a ticket to the event, not necessarily the same section. it’s all at their discretion. They also won’t ever give you a straight answer. They just waste your time going in circles until you want to pull your hair out. As a culture we need to stop giving these resellers and scalpers our money and stop using StubHub.

I purchased 3 tickets for 200 more than ticketmaster charged but I was dumb and didn't look before I ordered but I only received 2 tickets. I have been told, "We will contact you through email once we make a decision." Still nothing.. What is there to decide? You didn't give me my tickets so I want a refund!!!

My son and I were planning a Father's Day Astro game. I decided to use the ticket app, StubHub. I felt certain there would be a small service fee. I went thru the process of selecting section and row. Then began the buy process. I was told the pricing did not include fees and felt confident they would be revealed during check-out. WOW was I ever wrong. The buy process swallowed my Amex and then after my card was authorized BAM two tickets for the price of almost three. $257 for two $80 tickets! WARNING, NEVER USE STUBHUB! SCAM DOES NOT COME CLOSE TO DESCRIBING THIS SERVICE(?)!!

Bought tickets through StubHub to see Janet Jackson. I kept checking my email to see if I received my tickets. The week of the show still no tickets. I contacted customer service and they told me many times tickets aren’t released until the day of the show so check for an email then. Now, I wasn’t too worried because I’ve used StubHub before and had a similar issue. I called customer service and the were able to send my tickets immediately while on the phone.

Can you give negative stars? The absolute worst customer service team and they just lie and lie and lie over and over again. Tell you that you are getting a payout and they still never send it. You can't ever speak to anyone that actually can do anything either.

Bought tickets for a WNBA game, CT Sun vs. Indiana Fever. When I was checking into the arena, my digital tickets purchased from Stub Hub were “invalid.” Called Customer Service; they emailed other seat options that weren’t as good as my original tickets and I couldn’t access them anyway. I learned at the Arena Box Office that the tickets I bought from Stub Hub ($315+) were bought then returned by someone else. Bottom line, I was never able to enter the arena with the tickets I purchased originally. Stub Hub did nothing to make good on this mess. I’ve asked for a refund; have a feeling this will be a battle. Never again.

I wish I would have looked at these reviews prior to purchasing tickets from Stub Hub. No seat number and a $4,475.95 service fee or 25% of ticket price! Absolutely crazy! I have waited 60 minutes exactly for customer service only to be told they have "email the seller" for the ticket numbers. Seriously! At this dollar amount, I should know my seat numbers. No recourse other than to resell them back to Stub Hub ... IS THIS A SCAM!!!! As I write this, I have now talked with Customer Service for 20 minutes. Still no seat number, won't allow a return, they insist they have the tickets. Now on hold for a supervisor!

Bought seats 1-2 1/19/24 for 6/13/24 concert through Ticketmaster. Tix $400 with fees. $200 bad enough! Rip off. Printed tix and have seat 3-4, not what I bought as husband is too tall for inside seats. Called 3x and finally told as long as seats within 5 aisles of where I bought it's within policy. Asked how my TM tix got to SH and was told it's how they operate if SH seller has tix to sell for them. Accepted the rip off $200 fees but this is beyond deceptive. Hope the lawsuit filed by the government gets results and fixes this misleading, lying operation.

Purchased six tickets to see the Kentucky Derby 150th Anniversary. Unfortunately, unable to attend. Listed the tickets with StubHub. Horrible experience. Four different sales (1, 2, 2, 1 ticket) occurred with the majority purchased by professional scalpers. Scalpers contested sales with multiple reasons that included 1) not the ticket I wanted 2) ticket listed incorrectly.

Would rate this site zero if that was an option. The photo of the seats I ordered for ABT at the Met Opera House showed center view. When I got the tickets they were 1 seat away from the extreme right end of the right side. Called them. They refuse to escalate this matter. Said tickets are valid, even after I sent numerous photos of the difference. THIS IS FRAUD. I will be reporting to the BBB. DO NOT USE THIS SITE!!!

Worst customer service ever. They just give you the run around for days and waste hours of your life just to tell you they will not refund you or Honor your tickets even when you have proof of the agent promising you tickets in a screenshot. Do not buy from them!

I've been burned twice by them and they never stood behind their product. If corporations are people, as the SCOTUS has said, then they should be jailed. I bought tickets to see Neil Young in PHX on April 26, 2024. The email for the ticket transfer never came. All morning and afternoon I was using their app to contact them and there was no way I was able to get the tickets. They told me I needed to contact them before the show, and I did, like 5 to 10 times. Like they have no record of the app use and messages? I got data from my browser and StubHub blatantly lied that they had no record of it. My credit card refunded the money, but I want StubHub to pay up for the nearly $300. Four years ago for Robert Plant in Tucson and I'm in line and have the bar code ticket. The venue scans it and says the ticket was already used. StubHub took no responsibility. I was out $100. Awful company.

They prosecuted Ticketmaster why not StubHub! We paid more than Ticket Master for less desirable seats I found out the week after I purchased tickets for the Rolling Stones Concert from a colleague. Tried unsuccessfully to cancel my tickets. To add insult to injury, I have never been to Gillette Stadium and other stadiums charge for parking. When they purchase the concert tickets the parking link appeared. I wrongly assumed I needed to purchase because we live a 3hr drive and did not want to have parking issues. When we arrived not only was parking free but the $177 parking place I purchased was further away than the free lots! I asked for a refund and was told it was my fault! No recourse! How do we broadcast Stubhub scams!

Purchased tickets to see Jerry Seinfeld in New Orleans on 5/31/24. I suffer from severe claustrophobia and took a great deal of time to select an end seat. In fact, the price was more for my end seat selection. After arriving at the show, we were told our seats were in the middle of our row. Needless to say, I watched the majority of the show from the back of the theater. BEWARE of STUBHUB! You may not be getting what you are paying for.

They’re 100% a scam. Their customer service is horrible to add they will do thing to steal money from you. Come to find out Ticketmaster's parking passes are nontransferable, StubHub knows this so they will tell the user they can’t transfer it, they will then list it for sale, leaving the seller desperate to send something to the buyer. When you have proof it was sent Stub Hub will charge you a fee stating it wasn’t. This is a scam. They will charge you unauthorized fees. When you call Customer Service, it’s someone’s basement and they’re scared to do anything so they’ll hang up.

This company should be hacked. Their customer service is awful and if your event is rescheduled you won't see your $$ back for tickets and the reselling is a scam. DO NOT PURCHASE anything from this company.

Wow! How terrible and deceiving StubHub is! Never going to use again. They stole my tickets. Spent about $210 for Avril Lavigne in Mountain View on May 28. Never received my tickets and they transferred my mobile tickets to someone else or God knows who. I called the morning of the concert because I could not find my order. The agent simply said that my ticket got transferred to someone else. I guess I was the one to be blamed for.

Well went to see The Rolling Stones. Great show. But was ripped off from StubHub. 20 minutes before show I saw tickets for $250 each which 20 mins before show I thought was a good deal until I went to check you and all of a sudden there was a service fee of $110 per ticket. Now that’s a rip off. Almost half the price in fees. Horrible way to do business.

Warning! Bought a parking pass and they failed to send QR code. Had to pay again. Tried to contact company but no way to contact. They take your money and run. There is no 100% guarantee!! Do not use this site.

I don't know, how this company can be still in business. Absolute criminals. They selling children tickets for F1 Montreal, without linking the tickets to adults. But if I look at their star rating, NOT surprised.

Bait and switch. They provided tickets one hour before show for the wrong row (receipt clearly shows my ordered row, but actual delivery was completely different). A row with much less favorable seats than what I paid almost $1,000 for is what was delivered. My choice, release the issued tix with no guarantee of being able to see the show and try to secure the correct row. Or take the crappy seats and get a 25% credit to a future purchase with SH, but only good for one year. Classic bait and switch. Buyer be very aware of this scam site.

I wish I would have read the reviews before I purchased tickets. This place is a scam. I will NEVER use them again. Purchased tickets to a game, and checked out. I was puzzled when the total came out. Thought I purchased an extra tickets because the total came out so expensive. I reviewed the line item receipt and realized I got charged over +$400 in FEES for 4 tickets. How is that even legal?! I reached out right away and let them know that there is no way I want these tickets with those fees. It’s absurd. Sorry for you, they didn’t care even though it was the same day and only 3 hours after purchased. They justify the fees for customer service. Ironic. There must be a class action suit and I’ll be joining. Crooks!

I accidentally listed the same tickets for the same same twice on StubHub. I am not sure how this would even be possible as the event, date, time, section, and seat numbers were included. The second should have been rejected. Unfortunately, they both sold on StubHub and obviously I could not complete both sales. I contacted StubHub and the second buyer immediately, days before the event, but StubHub still charged me $1500 to get the second buyer similar seats. In the computer age, it should not be possible to list identical tickets on the same site. Customer service was repeatedly and uniquely unhelpful with scripted responses that did not address my concern or answer my question.

Awful Stubhub experience.. Bought great tix for this Friday fever game - the venue changed and they reassigned the worse seats in the building thru a third party.. After hours on the phone with stubhub and the third party..I was told no refund and no better seats even though it's their guarantee.. Anyone have a connection at stubhub?

PGA Championship tickets for Sunday and Saturday. We could not use Sunday tickets, so put up for sale. Tickets all processed through SeatGeek. Sunday tickets arrived Friday of tournament. Transferred to buyer. Buyer objected that tickets did not include access to lounge. Those passes were not included in my purchase. I passed on to buyer, what was sent to me from SeatGeek. Passes to access lounge for Sunday were transferred to me on Saturday afternoon at 1:52pm. I was at the tournament. StubHub Customer Service is non-existent. They charged me $405.00 as a fee saying I did not fulfill sale of tickets. I will never use Stubhub under any circumstances. They

I have used Stubhub a couple times and both times, it has been a really frustrating experience that I have generally not experienced with other ticket selling platforms. I purchased relatively pricey MLB tickets. The game ended up being postponed and I was no longer able to attend. This should not have been an issue because I could just sell the tickets....or so I thought. Due to issues with the stubhub app the tickets could not be relisted. Calling customer service was no help. The first 2 times I called, I received an automated message stating they are experiencing technical difficulties and cannot take calls. I waited and called back the following day just to be told there were no resolutions to this issue. So I'm stuck with tickets that I can't use or can't sell.

StubHub is the the absolute worst company on the planet!!! BEWARE!!! They should get negative stars, but to put a review you are forced to give at least one star. They deserve to be shutdown. You will NOT get your tickets and have to FIGHT for your money. This company is the equivalent of scalpers. DO NOT purchase tickets if you actually want to see a show.

Purchased a parking pass for an Atlanta Braves game through StubHub, the game got rescheduled and StubHub would not issue a refund or allow me to resell the ticket. Leaving me with no options to recoup money.

Someone hacked my account and stole my tickets and Stub Hub said it's my fault and will not honor my purchase or refund my money. ABSOLUTE SCAMMERS. And to top it off, yesterday I spoke to a supervisor who told me they would remove the tickets from the person's account who took them and reissue them to me. Today I get a call that the supervisor who told me this was incorrect and that technically the tickets are out there twice and I have a 50/50 shot of getting into the show. They do not care nor cover their customers as it relates to theft. If you use StubHub BEWARE. If anything happens they DO NOT stand by their FanProtect policy. They are fine with their customers having their money and tickets STOLEN and FRAUDULENT activity occurring on their site because they got their cut so they could care less about YOU the customer. NEVER EVER AGAIN WILL THEY GET A DIME OF MY MONEY!!!! This company is a disgrace.

I wish I would have read the reviews on this site before I did business with StubHub. I bought three tickets to Bruce Springsteen at approximately 500 plus dollars per ticket. For total 1600 dollars or so. Then they offered their parking vendors. They sold a parking spot that was completely in an abandoned lot very far from the venue. We drove around the block several times thinking it was a mistake since the marketing for the spot was last spot going fast! There was not a soul in the parking lot and it was a lot that was free. Nobody was in the parking lot to collect money.

I bought tickets and got an email that said "your tickets are ready". I click on "view tickets" and nothing. It says I need an access code but there's no place to enter the code. I'm out $75 dollars. Do not use this site.

I bought tickets to Melanie Martinez on Stubhub. They were very expensive but I wanted my daughter to see her favorite artist. I bought them on payments. The seats were rated 10.0 Great View. Well, we got there and they were awful. Seats that shouldn’t have been sold. We were basically behind the stage. I reached out to their customer service and was told that I got the seats I paid for. When I told them that their website said it was a “great view” and unobstructed, they told me to “prove it”. This was the first time I bought from them so I didn’t think to screenshot the rating on their website to keep as proof. I sent them the photos and they gave me and $89 credit. I told them that wasn’t sufficient and they pretty much told me that was all they would do.

Buyer beware. This reviews rates Stubhub a zero. If something goes wrong your money is gone. Absolutely fraudulent business. Their reviews speak for themselves. After realizing I was unable to attend an event I purchased tickets for, I put those tickets up for sale. I never received those tickets so I was unable to forward to the buyer. This was months before the event. I called Stub Hub for months in an attempt to receive those tickets. I was told I would receive them a week prior, then a 5 days prior, then the day prior to the event. The day before the event, I still had no tickets. I called them and told them I had to get this transaction done because within 12 hours I would be on a plane and would not be able to forward those tickets to my prospective buyer. The representative told me, Stub hub would do the transfer for me since I'd never received those tickets. Assuming this issue was taken care of I never checked my email.

Drove 1100 miles from Montana to Minnesota for the Timberwolves/Nuggets game on Friday night. They assured us our tickets would be ready by 5 pm which was only a couple hours before the start time of the game. We call at 5:10 to explain we hadn't received our tickets. They said they couldn't get a hold of the seller and would reissue us new tickets. Two minutes later I received an email saying they could not find other tickets so were offering a full refund as they said they tried to offer us replacement tickets but we declined. They never offered or gave us any information on replacement tickets. So after tons of gas and hotel money we were out of luck and my son and his two friends were very upset. So I ended up finding new tickets for over $500 a piece instead of $240. This site is a sham and the government should shut them down immediately.

Ripped off by StubHub. I understand every company must make a profit to survive, but the fees charged on my last ticket purchase at StubHub were outrageous. So much so that I have deleted my account and will never purchase from them again. The fees for the purchase on two tickets listed at $104.06 was $78.79, then I had to pay taxes on top of those charges. Like my wife said, "someone has to pay for those executives' Lamborghinis". It's not going to be me.

Horrible experience. I tried to list tickets for a game 1 day before a game with them and the tickets would not list. I received an email from Stubhub that stated (right after I tried to list), "Do not try to relist your tickets, we are checking to see if the listing is valid and will get back you in 72 hours." So, Iisted them with another account and sold them. Stubhub listed the tickets anyway, sold them and then charged me a fee. I called x 3 and they said, it may have been an error and they would have a supervisor call me. STILL WAITING for the call 3 mos later.

All Stubhub does is lie, lie, and lie. I bought tickets on there from a seller one year in advance of a concert. Come to find out, the tickets include an age restriction that was not disclosed. Stubhub then lied to me and told me the restriction was inaccurate. Come to find out it wasn’t. Stubhub refused to let me return the tickets which could then not be used, and the only option was to resell them. They still charged me the fees to resell, and when I explained the situation, they lied and told me they would recommend my tickets via the platform to try to get more eyes on them and then they didn’t. I tried getting a refund on the fees, asking for them to charge them back from the original seller who lied on the ticket details, but they refused. This was after 4 hours of runaround with their customer service department. Stubhub should be shut down.

It’s easy to conduct business when things go right but the best companies shine when problems arise. Not the case with StubHub today.

I purchased two General Admission (standing) tickets to a Taylor Swift concert planning to bring my 11-year-old daughter, with StubHub's only disclosure stating that under 15 should be accompanied by an adult. Only later did I learn from the internet that children under 12 are not allowed in this section. I had to buy a second set of tickets for a seated section and am still trying to get StubHub to refund the $1800 I spent on the first set of tickets. After about 10 messages back and forth with customer service they have admitted there is an age minimum in the section I originally purchased, but still are writing circular responses suggesting that somehow they can't refund my money and are taking no responsibility. Total scam.

Don’t use StubHub!!!! I had two tickets listed for sale, which contained an aisle seat. Someone just wanted one seat, which they thought they were buying the aisle seat. Unfortunately they picked the other seat. I was told by StubHub that I HAD to refund the money to the person and give them the other seat. All this happened as I was selling the aisle seat. The tickets transferred to the purchaser already, but StubHub said they would take my money back anyways!!!! The way StubHub handled this means at anytime they can cancel the sale and take your money away! Really bad! I will NEVER use StubHub ever again, and will tell everyone possible to stay away as well!!!

Why send an email stating that you sent me additional tickets when you did not. And then I find out that it's a three for one deal but of course Ticketmaster won't honor that because I bought them through you. But yet I can't get a hold of anybody at StubHub cuz they keep blocking my email address. Seriously? This is my first purchase from StubHub. This will be my last purchase from StubHub.

Ordered tickets to Luke Bryan in Atlanta 8/17, got email to download tickets via Ticketmaster, download would not work. Called, they worked over the phone with me, said I would get another email to download again. Waited 5 days, nothing received. Called again now tell me "oh no you will not get them until the day of the event on 8/17." I said ummm no. Not acceptable, said they are at Ticketmaster, still not sitting for me to accept. Proceeded to tell me that the concert date was a "moving target", um NO it's 8/17 that date isn't moving. Suspect since reading some of these other reviews that the target is moving to try to sell for a higher price. I have opened a fraud complaint with my charge card company. DO NOT BUY ANY TICKETS THROUGH STUB HUB!

I sold 2 tickets through StubHub and it has been one month and I have not received payment. They assured me they have escalated my nonpayment to the appropriate department…still nothing!! I’ve had it and they don’t care!! 540.00 dollars is a lot to me!!

Stole money from me after I sold tickets ($35). I didn’t bother dealing with their support, I deleted my account instead. As you can tell from what everyone else is saying, don’t even bother. Garbage company.

Agreed with most of the reviews on here! The StubHub site advertises that Welcome to Rockville “tickets” can be bought and sold through the site. From my experience in 2023, they are liars! I posted a four day access pass, general admission (GA). The guy who “purchased” lives one half mile from me! I took the pass to him and put it in his hand! I helped him activate the wrist band, verified he had the “Rockville” app on his phone, and could see all the bands on the schedule. He confirmed he had provided his credit card info to Stubhub. I wished him well and a good Rockville Festival Experience, and we parted ways.

I would rate them a '0'. We bought tickets to Kenny Chesney/Zac Brown concert on 5/11. After being online chat for 40 minutes, and then on the phone (obviously overseas) for the next 55 minutes, and still on hold, we're just trying to sell 2 of our tickets we bought. Aggravation to the max! They won't credit back your credit card if the tickets sell, only to your bank account! I'm not giving them my account number, and they keep PASSING ME FROM ONE IDIOT TO ANOTHER!!! I bought it on my card, crediting back the card is what needs to happen. Best thing to do - DO NOT USE STUBHUB. THEY ARE THE WORST.

Beware! Scam! I feel like this ticket purchase middle man company is a scam. Purchased a 120-dollar ticket which they charged 220 dollars for apparently they charged me a processing fee of 100 dollars? Never once got my tickets sent to me. The day of the event I called them and they said it was cancelled and when I asked for refund, they denied giving me a refund and said it wasn’t their fault it was cancelled. So basically they are a scam!! Never purchase any ticket from them, please. You’ll save your money and the headache.

I bought Kentucky Derby tickets from Stubhub about a month before the race. The tickets I bought were labeled “in-field bleachers” and below that it said “you’ll be seated together”. When we got to the gates at Churchill downs we were told that we only have regular “infield” tickets. These ticket were about three times the price of regular infield tickets. I’ve attached images of what I purchased and what I got.

Do not ever use StubHub to sell tickets! It’s a scam! I listed my tickets to sell on their site. They say to upload the tickets for them to sell faster. I went into the app to lower the sale price. I typed “2” in the set price field then clicked the wrong button which redirected me to another page. I never hit “save” or confirmed the price that was set so I closed the app. When I reopened the app my tickets had been sold for $2 each. They were worth at least $500. This is a dirty way of doing business. Obviously a Bot or StubHub knows this is going to happen and instantly picks up the tickets. You should do better for your customers StubHub. You might have made $500 off me today but you will never ever get my business again.

I ordered tickets from Stubhub for an April 2024 concert and 6 hours before the concert they sent me this email: "We are contacting you regarding your purchase of tickets for slowdive taking place on Friday, April 26, 2024 8:00 PM. We apologise, but unfortunately, your seller is not able to provide the tickets that you originally purchased. Don’t worry! You are covered by our guarantee, and we want to ensure that you receive tickets for this event."

DO NOT USE THIS SITE! Such a scam. Scammed us out of 15 grand and sold out tickets the day before Derby. We spent thousands traveling. Do NOT use this site. They took our tickets and have not refunded us. Never again!!

I would like to know why StubHub is selling concert tickets for $263.00 each that are on sale through Ticketmaster for $54.60? Have they lost their minds? I also had friends that purchased tickets from StubHub & when they got to the gate, they had no tickets. They never sent them & never rectified the situation. BUYER BEWARE. TOTAL SCAM.

Completely robbed me! My explanation doesn’t matter. I wouldn’t be going to these length for the fun of it. StubHub literally robbed me. The definition of approximate view means “close to the actual” — I purchased row AA which is usually down on the floor, and the approximate view of the picture showed the right section down by the floor. When I got to the stadium my tickets were 2 rows from the ceiling. StubHub told me to fly a kite.

DO NOT BUY TICKETS FROM THIS COMPANY!!! This will be nothing much new from the other horrible reviews for this company. I tried to buy a last minute ticket to a Bruins playoff game. Once the transaction was completed, and I did not receive the ticket, I checked the order status and was informed the seller had up to an hour to deliver the ticket. Why in the world would anyone buy a ticket to a game right before the game if that information was clearly displayed on the site???? Also, the fee StubHub wanted to charge was obscene - and also not displayed on the site until time of purchase. This place is a total ripoff and buyers should beware.

They don't give any hint of the crazy high fees they tack on to tickets then to top it off I found the same tickets elsewhere for about $20 cheaper. I don't buy tickets very often so I looked to see what Ticketmaster's price and fees were and it says they charge between 5-10%. StubHub charged $28 on top of the $68 ticket fee so roughly a 44% additional fee tacked on. Reading further here I've seen customers that were sold fake tickets. Last time I'll ever do business with these scam artists.

On 10 January 2024 I ordered three tickets, as a Christmas present for my sons, through StubHub for the football match Girona FC v Barcelona FC on 4 May. A specific location and price was given. We booked flights and hotels and other activities. On 30 April I was informed by email that the tickets were no longer available. No apology and no offer of finding replacement tickets despite Stub Hub still advertising tickets for the match on Google. Let this be a warning to others that this is a company which cannot be trusted to deliver.

Worst customer service ever! Purchased tickets and unable to attend the concert but yet can’t sell them ahead of time because the tickets will not be transferred to me through mobile transfer until date of concert. Can’t split up the 4 tickets I purchased well in advance due to the mobile transfer date.

I purchased tickets for a concert for the first time on StubHub and I will never do it again. The day of the concert, I could not access the tickets electronically and I called, but the technical support person could not figure out how to get me access to my tickets. She said the best she could do was send a link to see what tickets were still available. This email never came. I called an hour prior to the concert saying that there was no way I was going to be able to make it and I asked for a refund at this point. That person told me it was too soon to be able to provide a refund and I needed to wait and I would receive an email to initiate a refund. I waited another week and that email never came.

Stubhub failed to deliver our tickets to a Garth Brooks concert and we travelled from Illinois to Las Vegas only to be disappointed that the customer service rep could not fix our issue so he refunded us the cost without us asking for a refund. It was a real spoiler as it was my brother’s 60th birthday adventure.

Purchased 4 tickets to Neil Young for a total of $1500.00. After receiving the original purchase email, I never received the tickets! I finally received an email two days before the event, but when I clicked on the link, the information said that the tickets did not exist! I entered the confirmation number, but again received a message that the order was not valid! Finally, I did find a way to access the tickets. It was so frustrating!

I wish I did not have to put a star at all. This is the most horrible 3rd party ticket seller I have ever seen. People do not go to this website or any 3rd party event ticket seller because they are disgusting. Go to the legitimate company Tickemaster.com or check the reputation. I did not do it and I was about to get my blood pressure high dealing with Stubhub. Please people do not do business with it.

They lied to me and sold me tickets that do not apply for Stadium 1 at PNB Paribas tennis tournament in Indian Wells. Very disappointing and Stubhub needs to take responsibility and fix their mistake....

They listed two tickets in row 3 for a play off game of the Orlando Magic, but in the confirmation email sent a tickets in row 30. After immediately calling they were neither willing to change the tickets nor to refund. I suspect a software glitch or mistake in the data input of the listing. In any case, the company refused to make any effort to correct their mistake.

In the beginning everything went well. I had sold around 45 pairs of tickets and usually got my money in my bank account in 7 or 9 days. Well....All of a sudden, Stub Hub turned into a different company it appeared, No Money, No Customer Service Help!! Only after NUMEROUS phone calls....It took 3 Weeks, Yes, 3 WEEKS (after the event) to finally get my money. What did they do for the inconvenience? Not a darn thing

Misleading company. Not trustworthy at all. Avoid buying tickets from them. They dont care for customer service, I was promised a middle zone ticket by the vendor and after I purchased it, I was given the last row tickets for $330/each when the same tickets on Ticketmaster were sold at $200/each. I made a mistake by not checking ticketmaster first. When I called claiming I have received a wrong ticket, I was informed there was no promise, when I can clearly see the seats promised was in middle of the section. Don't repeat the same mistake I did by trusting them. They will wash their hands from helping you.

Do NOT deal with Stubhub! Buy or sell your tickets outright. I purchased 2 tickets from Stubhub for a MN game and when I received the total there were additional service fee charges that I was NEVER informed of at the time of purchase so I had to sell them! I put on Stubhub to resell for the price I paid for them and at least would only lose the fees which was bad enough. I received a notice that they were sold and that I would receive a confirmation that they were accepted. 5 days went by, nothing stating that they were accepted so I proceeded to call Stubhub and emailed them. I have all my emails saved. The day of the event, still no acceptance received so I insisted on speaking to a higher up/manager at Stubhub. Of course the customer service agents can only do so much and NONE in the US of course! The gentleman I spoke to said if I didn't receive an accept email that I should put on to sell and "no worries".

After charging me $1666 for four tickets, the 'confirmation page' says the tickets will be available on 6/27. That is the day of the concert. They are clearly selling things that they do not physically possess, which should be illegal. I did not want the tickets for that price (I thought it was $417 for four), and their only remedy was for me to try to resell the tickets on their site (guess what, more money for them). But the tickets are not mine to sell, since they never sent them to me. And I'm sure that process would end up with their charging me the same amount again. Do yourself a favor NEVER do business with StubHub.

I have sold tickets on Stubhub for 10 years. When selling it’s typical to list your tickets on a couple of sites to give a better opportunity to sell them to a buyer. For the first time ever tickets to an event sold at the same time (within 5 minutes) on both sites. Since my tickets were Ticketmaster tickets, they automatically get sent to the purchaser, thus making it the Stubhub sale unfulfillable.

I had purchased 2 tickets for the Arizona Diamondback home opener on March 27. It was a 7pm start time and I wanted to arrive early to make sure my daughter and I could witness all of the pregame activities including the celebration for winning the National League pennant the year prior. Stubhub does state they will usually not release the tickets to the customer until the day of the event. This should be a clear warning to anyone looking to purchase tickets for any event. Especially one that may very well be sold out.

Talk about screwing the consumer, in this day and age that our technology is at its peak in terms of how consumers manage their lives. Having made a purchase recently on April15, 2024 for the F1 Race in Miami scheduled May 4, 2024. I will admit there was an error on my part where I accidentally purchased a 3 day pass when in fact I was wanting a 1 day pass. I brought this to the attention of Customer Service immediately (3mins after my purchase) to find out, there is nothing we can do all sales are final and it's up to you to try and sell those tickets and hoping get your money back. WHAT A SCAM, in this millennium where technology keeps us in touch globally STUBHUB can't find it within themselves to go into my purchase profile and edit my purchase?. Really?,

I bought a ticket to a concert that was on the floor in row 5, seat 7, up close and center. But, the ticket I received was in row 14, seat 17, last row off to the far left of stage. I am a short person, I would NEVER have bought Row 14 on the floor! If I had known that was what I was buying, I wouldn't have bought them. They basically did a bait and switch on me. They apologized and offered to replace the ticket with another row 5, but then came back and said they could only give me 25% off next purchase. As if I would ever buy from them again! This is true theft; I was tricked into buying a certain ticket but given something else of far lessor value. See my StubHub receipt and the Ticketmaster transfer for proof. They say there is a 100% guarantee, but how so, if all they are offering is a 25% discount on something I'm never going to use? Buyer Beware!!!

Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance because we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain... We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.

I rarely buy tickets to anything and am unfamiliar with the entire game. Recently while strolling the internet I saw tickets for dinosaur live a StubHub advertisements. My 10-year-old got excited. I went on and bought the tickets. Shortly after I looked on the actual site where the concert is and saw the tickets for $20. I bought them on StubHub for almost. Also, the tickets at the actual place. The $20 tickets are better seating than my $80 tickets. I will never ever buy from StubHub again!!

StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert.

I wanted lawn tickets that cost $50 at this venue for others I know, but they were sold out so I decided to try Stubhub. I ended up paying $265 (the tickets incurred a total fee of $60), then my friend cancelled and I ended up not being able to find anyone to go with so I resold them using stubhub. I followed the instructions to sell them, and when creating the listing I left the browser in order to look for the order ID in my email, and when I returned the listing form was empty, so because of that I accidentally listed three tickets (one for $100 and two for $101 each). I made my price based on the website's recommendations and was aware that I would already be losing $75 if both my tickets sold for $101 each, as stubhub takes a tax off your sale, but I just wanted most of my money back ASAP.

I was lied to SO many times by their customer service. I purchased aisle seats and given seats in the middle of a row. I called customer service to explain that I purchased aisle seats and could only go to the event if we are seated on an aisle because my son has a disability. They told me no refund would be given because they're in the correct row. INSANE. The only option I was given was to relist, but I wouldn't lose the fees. When I tried to relist, I lost over $100 on fees!! They DO NOT care, just want to make their money and run.

Utter disaster. Bought 4 tickets to a musical - $950 - 4 months in advance. Seller never transferred tickets. Received no fewer than 6 emails from StubHub that my tickets were ready and to look for the third party seller email to click link and secure my tickets. The email never arrived. 10 calls to customer service and 3.5 hours on the phone - mostly on hold - and less than 24 hours still had to fight for replacement tickets. Still fighting. Completely lame company and ridiculous policy. They are an unqualified failure.

Had a transaction where I made an honest mistake. Could have been remedied in 5 minutes max to everyone's satisfaction with no harm to anyone. Was told all good will have no fees or anything. Called a week later and was told same just processing, all good. Day before event still not done. Called again, yeah all fine if by chance you see any charge call up and it will be reversed. Sure enough they charged me 500 dollars and refuse to refund it.

I bought tickets on Stubhub on February 4, 2024 for a Phish show in Vegas on 4/19/24. The order confirmation indicated tickets would be emailed by day of the show. I purchased airfare from Portland and booked a hotel. No tickets by day of show. Customer Service contacted the morning of show. Chat said they would look into it. 2 hours later email arrived that seller couldn’t deliver tickets. No alternate tickets were available. While I can get the ticket price refunded, I am out the extra expenses. Never again Stubhub. Buyer beware.

I won't ever use StubHub again. They charged a $600 fee on a single transaction (3 tickets) that wasn't disclosed until after I put in my CC info, and even then was not shown as a total amount for the fee. It's deceptive on purpose and that fee is outrageous. I attempted to escalate through their "customer service" but it's clear that they don't care. Horrible experience and money spent on fees that now can't be spent on the trip. Yes - I could have caught that the total jumped $600 before that final click, that's on me. But it's a racket and I'm just sick about the wasted money.

Terrible experience. This company is a fraud. They have zero customer relations skill; every single person gives you a different answer and they are lies. They’re selling tickets weeks in advance that they do not have. But you'll only find that out hours before your show. They say they'll offer you comparable or better seats but they don't. They offer worse seats and won't even give you specifics on the seat. If the guarantee was real, they could have purchased comparable or better seats still on sale directly from the venue.

If I could give this company zero stars I would. From unclear answers to changing policies after purchase of tickets, to every person you ask with the company having a different answer, I highly do not recommend buying anything from this company. I have no clue how they are still up and running with all the shady practices that they take part in. do yourself a favor and just buy from Ticketmaster. It might be more expensive but at least you know you’re getting a legitimate ticket and no runaround highly recommend giving even a fraction of A penny to StubHub. Absolutely terrible customer service, they act like you’re a bother when you ask legitimate questions and then give you mixed answers.

I purchased front row for an upcoming event for Friday. I am livid. The original seller has not transferred the tickets to me yet. All customer service says is, "We have contacted the seller and advised them." They best be calling the seller and mandating them to transfer to me. I paid a lot of money and have been so excited to see this show. All customer service has to say is DON'T WORRY!

i bought two tickets to a Thunder game. I paid on Stubhub/Ticket Master but could never download my tickets. They told me I hadn’t paid and were having trouble with my payment so told me to pay with an Apple gift card. I did, and now I have two charges from them. I disputed with my Credit Card company but they wouldn’t credit my card. Next time I will go to Thunder Ticket office! Note how many bad reviews there are on this site!!!!

Stubhub stole $4,000 from me for a concert I never went to. All I wanted was to get my money back and they made it near impossible. I never received payment for the tickets I sold. And I was charged an additional $2k on top of the original 2k because their stupid website listed my tickets twice.

I paid for tickets 6 weeks prior to event. I was emailed a confirmation number and was told that tickets would be provided by email by the date of the event. The day before the event I received an email that the tickets could be picked up at Will Call 2 hrs before the show. The three of us hoping to attend the event arranged schedules, vacation times and travel around this event. I went to Will Call 2 hrs before the event and was told that there were NO tickets for me and that there had been many others that had shown up with confirmations from StubHub with no tickets available. I was told that this is a common scam and to NEVER Buy tickets through StubHub as sellers are not reliable.

This site is fraudulent! Use another vendor! They sell tickets, stating they are certain sections rows and seating, while they are not the tickets as described. They will charge you higher prices for "better seats, better sections, front row" and then give you basic general admission. They are third party and don't care about customer service. Just take your money and run. Will not do any sort or return and even discuss this option. You have to manage yourself "re-listing" them to be sold on their platform, as if that's our job. I'm just a customer, why am I having to re-list tickets because your company commits fraud?!

Extremely disappointed in my experience with StubHub. Ordered tickets in December and just found out the day of the show that our purchase will not be honored. StubHub is an unreliable middleman and it is a very bad business model to be selling tickets that they are not in possession of. Will NEVER use in the future and will be sharing with family, friends, and on social media that everyone should avoid StubHub… absolutely terrible business model.

The worst experience I have ever had! Feel Free to call me for details. **. Bought my tickets and was promised I would have them before the show. Never got them in time and was given a brutal runaround. Do not use this company.

My son trusted this website as a first-time ticket purchaser and has to pay a $20.50 transaction fee for a $51.00 concert ticket. This is a legalized scalping. Please don't purchase from this company. Just go directly to the concert website.

The customer service is poor: I called them 4 times after an injury to have some information about my ticket and nobody ever even had the courtesy to email me back even though the all the representative I talked to assured me that they would take care of my case. They really don’t care about their customers and there is nobody you can talk to when you have a problem. You should buy your tickets directly to the seller platforms like Ticketmaster instead who are professionals and answer any questions/issues that you have. I will never ever again use that website.

Wish I didn’t have a I put a star! Absolutely the worse experience ever. Thanks for leaving my family and my 3 year old out in the cold and in the worse unsafe area at night. After he out thousands of traveling cost just to be told they can give me a 130 dollar voucher for screwing up and lying all day. Horrible.

This company doesn’t deserve even one star. This is the most pathetic company I have ever dealt with. I purchased 2 tickets for Sunday, April 7th’s Andrea Bocelli concert. I had to cancel due to having a total hip replacement surgery. So I listed the tickets for sale. They supposedly sold and I forwarded the tickets to the “so called buyer.” I have a copy of the tickets and they are correct. Interesting in that the buyer of the tickets finally accepted them yesterday and claims she was sent the wrong tickets and therefore. It’s interesting in the fact I have my correct invoice number and she claims she received tickets for April 6. It doesn’t take long to realize I have been scammed to the tune of $720. PLEASE DO NOT DEAL WITH THIS COMPANY. I have now been blocked from their site which explains how non professional they are.

DO NOT USE STUBHUB!! I purchased 4 tickets to an event 3 hours prior to the start. I received a confirmation email. After the two hour drive to the arena with my wife and two young kids, the seller still didn’t transfer the tickets. I called StubHub for them to tell me there was a glitch in their system and they wouldn’t be able to transfer the tickets. The event just started and they said they had no other tickets available. After paying for parking, tolls, gas, I had to turn around and go home and tell my two young kids we couldn’t go to the game that was promised. The worst part is StubHub didn’t even offer an apology nor did they offer any compensation whatsoever other than the obvious refund. PLEASE STAY AWAY!

I came down with COVID and felt very sick, so I had to sell two concert tickets. I put them up for sale at a discounted price, and only one ticket was sold right away. I didn't want to sell only one ticket, that would be a much larger loss to me. I tried to immediately cancel the sale. I was then charged 85% of the price I posted for the ticket. StubHub was not out any money, but charged me MORE than they would have earned on the sale of BOTH tickets. I wrote them and they have not responded back. I was able to sell both tickets successfully at Ticketmaster, where I will go from now on out.

We purchased tickets to the AZ Diamondbacks, received a confirmation email that said "view tickets". On game day, no tickets. Called customer service, they said they'd contact the seller & we'd get tickets. NO TICKETS EVER CAME. Had to dispute the charge & buy tickets elsewhere.

I have brought tickets with them twice with horrible experiences. The first time they didn't transfer them and 20min before the game I realized this and had to buy from a scalper. They sent me a credit for my inconvenience. I bought new tickets and the seller said he sent the wrong tickets and to transfer back so I did that. And he with great difficulty sent the correct ones. Now 2 d before the game just got an email saying they didn't receive them...

DO NOT USE STUBHUB!! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today.

StubHub sent me wrong tickets and demanded I return tickets in June 2023 and it’s now April 2024 and I have yet to receive a refund of my purchase. Tickets were returned. Trying to understand why it’s so hard to get a refund.

Awful. Ticket fees were ridiculous. $70 per ticket for convenience. It's 2024, what isn't conveniently done on the internet. Unfortunately we were not able to attend the event due to weather postponement. When I tried to sell the tickets however I could, the format of the tickets that Stubhub uses made it impossible to sell them anywhere other than Stubhub. Will never use them again.

Constantly selling tickets that aren't available. They make you wait until day of the event to contact seller, who has sold them for a higher price to someone else and offer poor comparison tickets. I was mid court, 9 rows up. They say comparable tickets are in the corners 12+ rows up. Third and final time StubHub has done to me.

I purchased tickets to the Texas Rangers opening day game as a gift for my son as a Christmas gift. After checking daily on ticket status, they were always listed as not yet available. On game day my son had taken the day off to attend the game. About two hours before the game started I received a notification that the seller could not fulfill my ticket purchase. Needless to say I was embarrassed and mad! I personally will never use Stubhub again nor will I ever recommend them to anyone!

DO NOT FALL FOR THE STUBHUB PARKING SCAM OF BUYING A PREPAID PARKING SPACE. I purchased a $33 parking space for an event. At checkout, StubHub added on $19 of service fees (for a parking space?)! The picture of the lot they provided was a nice paved and lined parking lot. When I got there, the lot was gravel, no lines, and full of potholes. On top of that, it was almost a mile away from the venue! Lastly, the cost of a space on site was only $10! I obviously did not park in that lot. I contacted customer service for a refund three times. Each time I was told my case would be reviewed and I would receive a response with 72 hours. NO RESPONSE. My last email from them told me I waited too long to identify the problem. WHAT A SCAM. They lost my business for $62.

StubHub is horrible. I bought an MLB ticket, received the confirmation email, but the "get tickets" button sent me through loops of downloading their app, logging in and out, back and fourth with emailed codes,... I break down and call customer service. 15 mins on hold. A guy tells me I need to download the MLB app to find my tickets. They sure make it easy to purchase, but very painful to get your ticket. Why the hell would they not tell customers in the confirmation email where to find their tickets? Horrible company.