StubHub

I purchased tickets for the BTS concert on May 11th 2019. When the seller sent me the Email to send the tickets to my Ticketmaster account I kept receiving an error message saying, "OOPS SOMETHING WENT WRONG." Ticketmaster simple told me since it was a StubHub purchase they could not help. I pointed out that the error page was a Ticketmaster issue and was told since not enough people have complained about it, it was not important enough to look into.

Okay, so a lot of these reviews are extremely negative and I was wary of this site, but I'm so happy that I decided to take the chance. First of all, I was totally scammed. I bought tickets that were wheelchair only and this was written NOWHERE on the site - honestly I was lucky that I'm extremely vigilant and I noticed the small characters under the barcode on the ticket.

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

I bought my boyfriend Toronto Maple Leafs tickets - Sec 120, Row 2. This was for his birthday. To be honest, I was extremely nervous purchasing these tickets because they're SO EXPENSIVE, almost double the retail price and there were a ton of negative reviews and I was afraid I'd get fake tickets and get denied at the door. My best friend purchased tickets from StubHub before and told me they're pretty legit and never had a problem. I took a huge gamble on these and bought the tickets for $500 each. The day of the game, I was literally shaking in fear and prayed the tickets were real and they would scan properly and thank God THEY DID!

I used StubHub 3 times. First time was for BTS in Seoul. I was still in China so it was a slight hassle. I was quite worried that I would not get my tickets in time 'cause I had to go to Seoul. (The hard copies will only be sent to the original buyer a week ahead to lessen the chances to resell, so that's why). In the end I got a mail, asking to provide the address in Roman characters as I put it in Chinese. Afterwards, they recommended me to pick them up at a point near the venue because of Chinese customs taking often too long. Well, that's what I did. No issues at all and got my shipping fee back in a few days. Second time, for BTS in Seoul again, also just picked up my tickets, as it was the following day already.

Do not, ever, purchase theatre/concert tickets from StubHub. They are thieves! They charge you a fortune and don't provide the goods. Beware!! I purchased concert tickets which cost over 500 dollars and was told they would email tickets for download. The tickets did not arrive. I tried phoning, but phone just rang out. I sent an email, which was never acknowledged nor answered.

If you decide to go through Stubhub, BE VERY CAREFUL. Their software is horrible and slow and does not update you at all. The software made me end up with two extra tickets because they weren't showing up as purchased by me. Then when trying to sell the tickets, the transfer didn't go through properly and the same ticket ended up being used twice. I lost $775 total to this company when I should have only spent $230. Absolutely absurd.

I Purchased two tickets to the production of Hamilton in Providence Rhode Island. I was told by StubHub tickets would be delivered to me within a week of the performance. For five days before the performance I got a note saying there was a problem and the tickets would be at the Will Call window at the theater. I got to the theater. There were no tickets under my name. But the woman at the Will Call window said they had two tickets they could substitute so I took those tickets. The tickets I bought on StubHub cost over $500 each. The tickets that the woman at the window gave me cost $200.

I purchased a ticket to the Show in Las Vegas which was canceled. It was a nightmare dealing with StubHub to get my money back. They were tossing me around, denying that concert was canceled. After the fact was proven, they issued me a store credit instead of money back. Fight after fight, I finally got my money back. Ugh never again!

I purchased very very expensive seats, $500 for 2 tickets after the fees. The Photo of seat location totally inaccurate. What they are not showing you is a huge fence to the right, obstructing left field corner. Called customer service as soon as I purchased and they refused to refund, or let me speak to a Manager. I said, "I rather work it with you," and asked to speak to a Manager. She said she will try but no assurance to have a manager call back. I said, "The only other option is to dispute with bank." She welcomed it and laugh saying, "Well then you can never use StubHub again." Also when you email their customer service email you get an auto reply saying that there's no one checking the email box. So no manager to speak to, and no email to write to. Very poor customer service.