StubHub

I purchased tickets for an Arizona Diamondbacks game on 09/17 at 8:30 am. Game was at 5:00 pm. Order confirmation stated that tickets will be available shortly. 3:00 still no tickets and I call and they say there is an issue and they can't get ahold of seller and cannot offer me alternate tickets, well ya you can't, it's 2 hours until game time. No call, no email nothing!!! Offers 120% refund as I have to buy more expensive tickets at the gate. Go to game and run into the seller, as our seats were in a section directly next to the ones we purchased from StubHub. I ask seller why they didn't answer the phone when StubHub called and he said, "Well if I want to go to the game and I didn't get a good price from StubHub or I can sell them for more money elsewhere, I just don't release them!" What the heck is this??

DO NOT BUY FROM THEM!!! They listed tickets for a music festival as 3 days passes but what I got was a 1 day pass. When I contact customer service for a refund I was offered 25%. They would not let me speak to a manager. I paid $368 and their refund offer was $73. They should be refunding the difference between what I paid and the price of a 1 day pass ($70) since that is what I got. I should be getting a refund of at least $200. They have the WORST customer service and they are STEALING money from people. NEVER AGAIN.

Buyer beware. We spent a significant amount of money for two day passes to a music festival and traveled over a thousand miles to attend it; on the day of the festival the tickets were never delivered. Contacted Stubhub customer service, they said the seller couldn’t fulfill the listing and they’d refund our money - in TEN DAYS. They do NOT stand behind the ticket listings as they claim they do. Will never buy from them again.

StubHub's technology worked fine ordering tickets for a St. Louis/Sam Diego baseball game on 9/21/22. Problems started as soon as I tried to access the tickets on my phone. The very next day StubHub would not accept my password. Then they would not let me change the password or even send me an email to get the process going. Things got so bad that my account was cancelled and by game time I not could not use or sell the tickets. Stub Hub just stole my money. Frustrated the hell out of me. Worst company ever.

They made everybody go into their accounts and re-select a default payment method for ticket sales. Their very own prerecorded message says once you do this, they'll process your payment "immediately." Needless to say, "immediately" didn't happen. When I called their customer service, I was told I had to wait 13 days. I sold these tickets 3 weeks ago. First, I had to wait for the show date to pass. Then it took them a week to tell me I needed to update my payment method. Now it's another 13 days. This company is a joke.

The event date was Sept. 15 Kevin Hart in Tampa Amalie Arena. I purchased 3 Tickets using Amalie's sitting chart section 315 row L. I bought the tickets back in April, received an email after purchased with the order # and a message saying I will receive mobile tickets in a separate email with instructions within 24-48 hours. I never received such email. I waited the 48 hours before contacting them. They say that I will get them closer to the event day. Call them back the day before the event and the representative tells me that the tickets were scheduled to go out at 4:00 PST (date of the event).

I sold Kenny Chesney tickets on this site, their website states that you will be paid within 5 to 8 days after the event. It has now been 25 days after the event and they have failed to pay me. I have called 8 time and no one has been able to give me a straight answer or help me. When asking to speak to a manager they just keep you on the line for about 30 minutes before disconnecting you. I would not recommend selling tickets on this website.

I purchased Box seats from their site, using the seating map which showed box seats, description also said box seats. Once I got the tickets in the mail 2 days prior the show, they were not box seats. I called to complain & they said they would gladly replace them with another box & sent me a link to pick out the section I would like, so I did, as we chatted & confirmed my selection on the phone & an email confirmation before hanging up.

I recently used StubHub to sell a parking ticket to an event in July 2022, it is now September 2022 and I still have not been paid. StubHub claimed I did not have a default payment method saved in my profile. I created this default payment twice according to the site instructions, no payment. I called their outsourced customer service in early August 2022 to inquire about my payment, they still claim I have no default payment on my account. I once again entered a default payment and still no payment from StubHub.

I purchased tickets on StubHub for the Alicia Keys concert next week at the Greek Theater that indicated the tickets were in the PIT section, which is at the very front, by the stage. The listing clearly indicated that the tickets were in the PIT zone, yet when I received the tickets, they were at the back of the venue, not the front. I spent over 1-1/2 hours on the phone with Stubhub and was hung up on 6 times before I got someone to finally tell me that they could not reverse the transaction, even though the tickets were purchased based on a misrepresentation advertised on the Stubhub website. I asked several times to speak to a supervisor, but was denied.