StubHub Reviews

Can you give a zero stars? I never write reviews good or bars but this one absolutely deserves it, StubHub is terrible bought tickets for an event never received them they offer subpar tickets as replacement which I could get on ticketmaster direct for half the price, they email 30 min before the event, "Sorry we don’t have your tickets. Here are some options or full refund." Who wants a refund or inferior service? We supposed to be sitting with a group of friends, our resos and night was disrupted and the experience was awful, just sorry nothing we can do.

Purchased tickets for “Good Night and Good Luck" for June 5. Tickets supposed to be delivered by email at 4 pm for a 7 pm curtain. These tickets were not downloadable. The theater management informed us this was a common occurrence with Stubhub and there was no way they could provide us with seats. Customer service at Stubhub was of no help and kept me on hold for more than 15 minutes. Her English was difficult to understand. Never deal with this company.

Absolute garbage company to deal with. They over charge, hid fees and then in the end your tickets will not arrive. Their customer service is horrible and needs an complete overhaul. Don't buy tickets from these criminals. I would give zero stars if I could.

Worst EXPERIENCE EVER. Never got the TICKETS that I paid in advance. Filed 4 claims and NOTHING. NEVER EVER BUY FROM THEM!!!! If I can give them a minus star I will do it. NOBODY took care of us. They just took the money and overcharged the price event.!

Bought Section 10 tickets for $85 each on StubHub and was given lawn tickets instead — worth only $30 on Ticketmaster. No apology, no refund, and zero resolution. Really disappointing. Please think twice before using @StubHub. #StubHub #TicketScam #CustomerExperience. I strongly recommend avoiding StubHub. Many customers, including myself, have had money taken without fair resolution. It’s incredibly frustrating, and support has been unhelpful. Please consider buying tickets elsewhere. #StubHub #CustomerService

Never again. Bought tickets over a month in advance. Immediately received a confirmation email and was charged. The access code provided in the email didn’t work, so I called them. The problem was “escalated”. Never heard back so I had to call them multiple times over the month. Was assured it would be resolved. The morning of the concert, still no tickets. Called them, was told the seller has to send the tix by 11am. At noon I called them and was told I would have the tix no later than an hour before the concert. What?! It takes 2 hours to get to the venue. What if we get there and there’s no tickets?! He said I would get a refund. So…I’m supposed to drive 2 hours in the HOPES that I get tickets?! Why would I do that? So I told him I wanted a refund, he said I have to wait till an hour before the concert. This makes no sense. Put in a dispute with my credit card. Let’s see what happens.

If I could give this site a zero I would. I traveled to Nashville, TN from Austin, Tx for the CMA Fest. Only to get there and never receive our tickets. We had to buy other tickets on GameTime which were 1/4 of the price we were charged with StubHub and we received our tickets immediately after the purchase. I will NEVER use StubHub again even if it's the last ticket service available. Horrible service and horrible communication.

Sept 2024 I bought two tix to Billy Joel at Eccles rice stadium. The show was postponed one year…but on May 23 2025 Billy Joel announced he had brain issues, so he canceled all future shows. Ten days later no refund from STUBHUB. Ten biz days. I called AMEX and reversed the charge. It’s very easy to do with Amex. I highly recommend this card. Still never got refund a month, after, but it does it, after because Amex fixed it. I will never ever ever use Stub hub again.

I am writing this review because I am very disappointed in StubHub's service. I purchased two tickets for $418.60 back on May 13th for the Friday, June 6, 2025 CMA concert. The was for my granddaughter's birthday; she had been looking forward to this concert for a whole year. When we tried to access our tickets on June 5th to put them in our wallet, we were told our tickets were canceled. We made numerous phone calls but was told to check with CMA. We checked CMA's app and they told us our tickets weren't ready yet. We drove to Nashville; spent money on a hotel; but our tickets never were ready even on the night of the performance, and my granddaughter was heartbroken. She cried and after this, it caused her not to want to attend any CMA concerts anymore and I don't blame her. I would never have paid my money if I had any idea this would happen. I request a full refund for tickets I paid for, but we never got to use.

STAY AWAY FROM THIS WEBSITE. This website never sells counterfeit tickets. I got scammed twice, and the customer service is unresponsive and useless. They tried not to refund you, regardless of the circumstances.