StubHub

I purchased tickets for the BTS concert on May 11th 2019. When the seller sent me the Email to send the tickets to my Ticketmaster account I kept receiving an error message saying, "OOPS SOMETHING WENT WRONG." Ticketmaster simple told me since it was a StubHub purchase they could not help. I pointed out that the error page was a Ticketmaster issue and was told since not enough people have complained about it, it was not important enough to look into.

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

I bought my boyfriend Toronto Maple Leafs tickets - Sec 120, Row 2. This was for his birthday. To be honest, I was extremely nervous purchasing these tickets because they're SO EXPENSIVE, almost double the retail price and there were a ton of negative reviews and I was afraid I'd get fake tickets and get denied at the door. My best friend purchased tickets from StubHub before and told me they're pretty legit and never had a problem. I took a huge gamble on these and bought the tickets for $500 each. The day of the game, I was literally shaking in fear and prayed the tickets were real and they would scan properly and thank God THEY DID!

I used StubHub 3 times. First time was for BTS in Seoul. I was still in China so it was a slight hassle. I was quite worried that I would not get my tickets in time 'cause I had to go to Seoul. (The hard copies will only be sent to the original buyer a week ahead to lessen the chances to resell, so that's why). In the end I got a mail, asking to provide the address in Roman characters as I put it in Chinese. Afterwards, they recommended me to pick them up at a point near the venue because of Chinese customs taking often too long. Well, that's what I did. No issues at all and got my shipping fee back in a few days. Second time, for BTS in Seoul again, also just picked up my tickets, as it was the following day already.

I was visiting in Cincinnati and bought eTickets via StubHub that were supposed to be emailed to me by the date I bought them for a FC Cincinnati game the next day. I opened a chat with StubHub and they immediately got in touch with me and tried to contact the seller who did not answer. They assured me if I didn’t have the tickets in my inbox by noon the next day (day of game) I would get a full refund or equally acceptable tickets provided by them from their guarantee. I was worried and nervous. Still no tickets by noon the next day so I opened another online chat and immediately, the StubHub rep apologized to me, could not get in contact with the seller of the tickets (he/she would not answer the calls), and so the StubHub rep offered me 2 options - a full refund, or comparable tickets.

I had bought a pair of tickets for a concert in Toronto and was unable to make it so I sold the pair on StubHub. I had no problems with the sale itself, the buyer paid and received their tickets. StubHub has deposited the ticket sale money into an account with information that matches the last four digits of my account, but I have received nothing. I have been in contact back and forth with StubHub for about a month and have been getting different bits of information every time. The most I am being provided is a reference number - something that means nothing and cannot be traced by my bank. StubHub has essentially told my I am SOL since on their end money has been deposited somewhere. I even sent copies of my bank statements over the last month for the respective account to show that the money did not reach me. I am still being told there is nothing they can do, and now I am out nearly four hundred dollars:

Wish I would have read the reviews on StubHub before spending almost $500 on 2 tickets to Shinedown. The tickets were advertised being in Row 1, seats 9 and 10. My husband and I got to the show and turns out we were in standing room general admission. I contacted their customer support and was basically told to pound sand. I have the order that shows the row and seat number and of course it didn't list it as general admission until AFTER I paid and the receipt was emailed. We will NEVER use them again.

Basically, I bought at premium two tickets to West Side story for Mother's Day. They ended up costing me more than 4 times their running price at $600+. I did it because my wife badly wanted to see the show. I chose the seats and paid for it. I receive tickets with different seats, but I only realize that when I get to venue. And to make it worse, one of the seats was an accessibility platform with no seat. After negotiating with staff at venue, they literally bring me a high chair to sit on. Needless to say, I felt odd and uncomfortable, and my wife did not appreciate the experience. We ended up walking out of the venue.

I listed 4 tickets for resale to Hamilton SF. Two tickets sold immediately then about 3 weeks later the other 2 sold. I received the pdf of all 4 tickets and uploaded the first 2 seats for order one and all was fine. NOTE all 4 seats were on the ONE original pdf SO I SELECTED THE 2 seat numbers sold in first sale. Then the last 2 seats sold I I went in to upload the last 2 seats. I 100% choose the remaining 2 seats and uploaded the original pdf with the four tickets as required. Today I was charged back the sale amount and $225 additional penalty stating I uploaded the same 2 seats from first sale. When I called and went round and round with William he just kept telling me I uploaded the same seats twice.

I paid over $50 for premium parking at a Golden 1 venue in Sacramento and could never get in. Even though this site says "satisfaction guaranteed", that is a lie. They should not be selling parking for lots in this town. I paid another $20 to park some place else as the lines to the one I paid for were so slow and so long I would have missed my entire event. StubHub would not take responsibility or refund my money, of course.

I have contacted Stubhub multiple times by both phone and email. They have referred me to the venue, ticketmaster and even the actual original ticket owner. What has happened is I purchased tickets for an event and though the tickets came for me to accept, I was unable to view or re-accept the tickets. I just wish that someone responsible from Stubhub would contact me. This is quite frustrating to say the least, especially the runaround I get from service reps who don't know what they are talking about.

I wish I read the rest of the reviews. I don't know if people are interested in reading the entire story or not but my recommendation is read each and every fine print of this site if you still want to do transaction in this site. Because one way or the other you will be penalizing for listing tickets there. Forget about making money. You will lose money.

A purchase was made using my PayPal account from another account. I opened a fraud case with Stubhub and they denied it stating that the purchase was similar to ones I made in the past. Notes: I eventually found the purchasing account by sleuthing with online chat and that account was under a different name and email address. Wouldn't that alone be a HUGE red flag?! The purchase ended up being Minnesota Twins tickets in Minnesota. I live in Chicago. I had purchased sporting event tickets before. Is that how broad their comparison basis is? The fraud department refused to note any reference to the purchasing account. If they determined that it was not a fraud case, why would giving me the purchase details be a problem? Fortunately, the online chat personnel were far more cooperative and I was able to get reimbursed.

I sold two tickets for $207 total, but they sold on Ticketmaster first apparently. I called StubHub to cancel the sell. They charged me $238 for replacement tickets for the buyer, so they somehow ended up with $445 for a pair of tickets. This is absolutely terribly unethical. One customer service rep hung up on me when I asked to talk to a manager. The manager hung up on me when I asked to talk to her supervisor. It was a TERRIBLE experience. I am talking to a lawyer. This can't be legal.

I am very disappointed in this company. I went to sell paper tickets the other day and a customer cancelled the purchase because I didn’t sell them in one day. I went on a trip and was sending them one day later with ample time for the person to receive the tickets and I was charged. Then I listed them again and I chose pdf option because paper tickets was not available this time and I didn’t notice. The person bought the tickets and I went get the shipping label and it said upload tickets. I went to upload them and I was not allowed to copy them for the pdf. I called StubHub to see if the buyer would be okay to have them shipped overnight and StubHub said they would ship them overnight. The person cancelled the ticket purchase again. I called StubHub and they went on and on about how I listed them incorrectly. But nowhere on their website does it say that paper ticket options are erased as an option.

NEVER use this website. NEVER. Worst experience ever. I sold two brand new tickets. After the event, the buyers claim that the tickets were used. They did provide any proof. I provided all the transaction records I had as well as the original tickets, StubHub still charged me the full price I sold and also 50% extras.

Full of crooks on the website! NEVER use this website!

Worst experience ever. I'll start start off by saying that 1 star is even too much. They deserve to be blacklisted from the internet. All they are is a portal to connect scam artists with their victims. I bought 4 tickets for the Supercross Final in Vegas 2019. I received the QR codes from the seller a few days before via email. When they scanned them they came up as voided. I emailed the seller who told me he posted them for his buddy and gave me his number. His buddy never answered or called me back. Luckily one of the event staff noticed how distraught I was and came over and I explained what happened and showed her my emails and let us in anyways. StubHub has been incredibly hard to deal with and even though I got in because of the kindness of a stranger I feel I deserve a refund for being sold fake tickets and waiting outside the event for 45 minutes. I wish I had searched their cs rating beforehand. Never again!

Okay, I got a phone call a couple of hours ago. I was told that the concert ticket (Hozier, Altira Theater, Richmond) that I purchased for my daughter was no longer available. I'm guessing the vendor wanted to sell multiple seats beside the one I purchased, so withdrew my seat. It was a good seat, orchestra D. They offered a lesser seat far against the wall. After challenging that seat, they offered a another seat further back. I found a seat in orchestra B selling 1-9 seats for just a little higher in price. They refused to acknowledge those seats and made it clear that my choice was their second offer or a refund. I accepted so that my daughter will have a seat. Avoid StubHub like the plague. Check out other reviews. They all suck!

I will NEVER use StubHub again. I purchased tickets for game 2 of the Bucks vs Celtics game. Not cheap tickets might I add. The website showed this game as May 3rd in Milwaukee. Game 2 is on a Tuesday in Milwaukee and game 3 is in Boston, even my order confirmation stated that was a home game when it is not. Customer service is BS. I called and explained the situation and that I wanted a refund and that the info was wrong and I didn’t trust that I was getting the right tickets. They said it would need to be sent to special events and I’d get an e-mail. I asked to speak to a supervisor. Was then told she spoke to a supervisor who said the same thing. I hung up and called my bank. The charge is still pending, so they cannot file a dispute until it goes through. I’ll get my $ back but then it takes 10 days.

I purchased tickets for Queen in Melbourne which isn’t on till Feb next year, that’s 10 months away. On the terms and conditions it said that I would be receiving my tickets in within 72 hours. Almost a week later and no ticket. Had to make an international call just to hear them say that these terms did not apply and that I would receive my tickets a week before the concert. Paid $2100 for these tickets that they took the money out of my account. Why take the money if the tickets are not available yet? Stay right away from this company. Total fraud if you ask me. I would never use this company again.

I purchased ticket and the show was postponed until next year. Chances are it won't happen at all. I requested a refund and was denied. I contacted the BBB and they did nothing to resolve the issue. Never use them again.

I bought ticket for Michael Buble in Massachusetts. They sent me tickets for a concert that was already over in New Jersey and said it was my fault for purchasing the wrong tickets. Stay away guys. They are a fraud...

I purchased a ticket to Beetlejuice for my anniversary of April 20th. My husband has passed away so I thought a show would be a nice distraction. I printed out the ticket. An hour later I noticed the date on the ticket was April 13th...a date that has already passed. I chatted with a rep who said they would take care of it and get me the correct ticket but if I didn't hear back from them to call in the AM. No word back so I called and Tanya said my ticket was not available but they would get me a better one. After being on hold for over 30 minutes she came back with Row B Orch Side. I was in row L Center which is a better seat. She could not give me the actual seat number but said it was close to the center.

I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no way to stop the transaction. Called them immediately, even though it is difficult to find their phone number on their app.

I resold a ticket for an event and TWO WEEKS later got a notification that my ticket was fraudulent. I definitely posted exactly what I had purchased and even reached out to the event team and they said they had the same order number for me and nothing should have prevented the ticket from scanning. Stubhub still refunded the seller and charged me for the tickets. I sent the information to Stubhub as soon as I received it and they took three days to get back to me and then said I had missed the two day deadline. Just horrible all around.

I bought two tickets to Dear Evan Hansen. I immediately (within minutes) realized I bought for the wrong day and called customer service to switch the day and they refused saying my only recourse was to buy new ones and sell my old ones in StubHub. I did not but because the ticket prices themselves were a rip off. I then looked at the tickets then and only realized then through some weird coding on the ticket that they tickets (costing over $200 each) were only partial view. Sheesh. Then I have tried to sell them in StubHub and post with the recommended price StubHub gives only to be told a week later to reduce the price even more. I guess eventually I’ll have to give them away for free. I will never use StubHub again. Complete and utter rip off.

I live in California but was on vacation in Texas and purchased a ticket using PayPal on StubHub for a Saturday evening game in April that was rained out and rescheduled for a 1 pm game in June. In Texas. 100 degress and humid. Stubhub said I should try to resell the ticket (so they can get another commission!) but would not refund my money.

I had extra tickets to Aerosmith in Las Vegas for April 18. I listed them with StubHub and got a message that I had sold them. I rushed down to mail them off immediately. Stub Hub said that the buyers had received the tickets and put money in my paypal. On the 16th late in the day, StubHub called and informed me that although the seats were in the correct section and row, I had given the wrong seat numbers. The seat numbers are supposed to be optional when you list the tickets so that shouldn't have mattered; however, StubHub refunded the buyers without getting my tickets back 1st and charged an extra 398.00 on my credit card. Now I am out over 1000.00 because of Stub Hub, and they didn't even consult me. I have been ripped off by this company. Don't buy or list with them. Ticket Master is a lot better, and so is Vivid Seats.

We tried to resell tickets we bought from StubHub that required names apparently (PSG in Paris- who does that???) But were told the names didn't matter over the phone until we sold them. Nothing was communicated in listing process and we were unable to change it. We were fined 50 Euros. This is the second time I've had issues with their garbage communication and customer service. We are done with them.

On 8/28/2018, I sold 4 tickets on StubHub. After the sale, I call to ensure Stubhub received my Direct Deposit info. Later, I receive an email stating my sale was cancelled. Several calls and emails to StubHub. No response, except their generic auto receipt email. My $800 sale was cancelled. After cancelling, they charged me an additional 40%. I am still in dispute with my credit card company regarding that charge. So, I file StubHub under 'another morally bankrupt and eventually irrelevant tech company' and made a mental note. If I dealt with them again, keep the bar low and document everything.