StubHub Reviews

Do not use SH!! Save yourself from the experience we had. We are still waiting to hear back from their CEO. We purchased tix last April for a late September PSU football game. It was a true bucket list item. We paid up. Over the course of the summer months, the game went from a normal game to a night game to a whiteout game to GameDay coverage. We never received the tickets. We called prior and they said all good. On the day of the game, they kept saying one more hour and then one more hour and then one more hour. Five minutes after the game started, they said our guarantee for tickets or better won’t apply. Bucket list. Emails to the CEO are still unanswered. SCAM ops and zero customer service. Stay safe and use Ticketmaster or anyone who delivers right away. Someone got a better deal and they reused the tix and SH doesn’t care.

Bought four tickets for a Red Sox game and got verified seat numbers upon purchasing tickets. The morning of the game I got an email with the tickets but they were standing room only. This is not an option with two young kids who can’t see over the railings never mind other people‘s heads. Was working with the chat option through StubHub for three hours and got multiple promises. I would get tickets with seat numbers or a refund and only after arriving at the baseball park was I told it was impossible to get a refund or different tickets. Never again!

Do not, I repeat do not use or trust StubHub. Tickets are not available right away. In some cases you may not even get them. I used StubHub for an event and along with the tickets I prepaid for parking. When we arrived to the lot to scan our ticket to get in, it denied us access to get in despite the fact it was already paid for. We had to go to another lot and pay yet again to park. They refused a refund as I didn’t have proof this occurred. Then when we arrived at the show and our tickets were scanned, we were denied access to the show. They couldn’t tell us why, so we had to go to another long line to wait. This long line just happened to be full of people that bought their tickets through StubHub. Never again will I make a purchase through them.

I had unauthorized sales / buying activity on my StubHub account. Contacted StubHub to close my account, they would not do so. StubHub appeared interested only in completing this fraudulent transaction, and not interested in protecting me, the account holder. Several hours with customer service with nothing accomplished, just a lot of BS. I finally had to cancel the CC associated with StubHub. Good riddance to StubHub!!!

Don't buy tickets from Stubhub! Bought three Formula 1 tickets for Miami Grand Prix where the description said "excellent visibility" of the track. That was not true. Our views were obstructed by a structure which impacted our ability to fully enjoy the event. Stubhub was notified and evidence was provided. In spite of, Stubhub refused to provide a refund, which is in violation of their policy. I'm left paying over $2,000 for these tickets. This is poor business practice and a scam!

What a disaster. I got a fake ticket from StubHub. Spend hours on the phone. Was lied to from everybody. Only the box office broke the bad news to me. I got after again 45 min in the phone and with the help of the box office in the last min a valid ticket from StubHub. If you want to have a pleasant concert night don’t buy from StubHub.

This is a terrible company. Do not use this company. Me and my wife drove from 3 hours away to see a play that we bought tickets for 3 months in advance. The morning of I told StubHub that I haven't received my tickets and they told me no problem I would receive shortly. We drove to West Palm and 3 hours before the event they canceled and just said sorry. They did nothing to make it right. I have heard t his happens all the time. I will never use this comp.

I never received my tickets for my concert for the bad bunny concert in Portugal for 5/27/26. Now I have to resell because I can’t make it and I cannot re-list due to my claim to get a refund through my credit card. Then the customer service representative denied my request to speak with a supervisor and hung up on me.

If I could give them a ZERO, I would! I will NEVER use Stub-Hub again. We purchased tickets to a local theater for a play. We also purchased PARKING tickets through Stub-Hub for $40, with an additional “convenience charge” of $15! Total cost: $55!!! We never got the parking lot ticket, therefore never used it!!! We did get a text from Stub-Hub the day of the event saying the tickets would be available that day, but we never got the tickets. The text gave us our Order #, price we paid, but not the location of the parking lot!!!

Scam! Tickets were never delivered. Show missed. Their alternative was for us to buy a gift card for the same amount we purchased the tickets, so they can use that to give us NEW and BETTER tickets. SCAM! Don’t use!