StubHub

Besides the exorbitant fees Stubhub charges for buying and selling. Think $100 fee for buying Bruno Mars tickets, if you sell tickets on this awful site, they have the ability to not pay you! SO basically they steal your money. Sell tickets on team sites or other venues, not this ripoff. When buying tickets why should the fee be a percentage of the ticket cost? Are you telling me that it costs $100 per ticket to process a sale of Bruno Mars tickets but costs $1.80 for processing a sale of a Cleve Browns exhibition game? How can that be?

Wrong click from disabled person cost $230 - I am disabled and have trouble hitting key sometimes. I wanted to get a Phillies game for Saturday at 4:05 PM. I inadvertently picked Thursday at 4:05 not realizing it was the date till I click the mouse. I ended up having to buy both tickets and StubHub refuse to even give me service fee back which is over $20. They were rude and not compassionate all to a disabled person making mistakes. Now I find there’s no way out of the experience. Legally they are covered for everything.

I purchased tickets for an event with them. Purchased 7 tickets and only received 6 tickets. It is hard to actually talk to a person at StubHub to resolve. The day before the event, I finally heard back from them and they said the ticket must have been lost in my email. Made no sense since I got the other 6. I told them to forget the 7th ticket and refund my money for it. They insisted it was sent. I finally received the ticket 1 HOUR BEFORE THE EVENT. I live in Atlanta so you can't wait to leave for an event an hour beforehand. Since I hadn't seen the ticket or any resolution, the person the ticket was for obviously assumed he wasn't getting the ticket and didn't go. So we basically ate that ticket. I continued to complain and go nowhere with them.

Purchased tickets for local popular concert, all tickets sold within 10 minutes of being online - we have to do something about these scalpers! Less than an hour after they went on sale found 2 tickets on StubHub - with section/rows/seat numbers - including a seating chart indicating location of tickets. Paid $325 EACH for 2 tickets the scalpers paid $35 for. Only to find out upon arriving with my son to celebrate his birthday that I had paid a total of $798 for 2 General Admission seats - spent the concert standing on the top balcony. Called Customer service - they'll give me 20% off my next StubHub purchase - afraid not - I'LL NEVER PURCHASE ANOTHER TICKET OFF STUBHUB.

I would give StubHub negative stars if that was an option. They are an online scam that charges extraordinarily high surcharge fees for any activities. This review is based on my attempt to resell a ticket on their website which I had initially purchased from them. I had bought 3 soccer game tickets for my daughter, husband and me. My daughter is a sophomore soccer player and my husband a soccer coach so this event was intended to be a birthday gift to these August babies. It turns out that we had a conflict so I tried to resell the tickets back on StubHub.

Last year, we purchased tickets for an event about two months in advance. StubHub never deliver the tickets to us. As the date you’re closer they gave us the runaround and blamed it on other people. They end up canceling our transaction and said we can we buy the tickets for $300 each. We initially bought them for $100 each. The same thing just happened to my brother-in-law for our Hollywood bowl tickets today. This company is absolutely ridiculous. They should be boycotted and banned and fined. I recommend you never use them for any tickets and if you do make sure you do instant download.

I purchased two tickets through StubHub and paid for row B in the center pit. I hadn't received the tickets so my mother who is in her seventies called to find out when we will receive the tickets. That's when they informed her that the supplier doesn't have the seats available after it was available and that's what we paid for. They offered seats that are farther back and that if we didn't accept the offer that we would lose out. My mother couldn't understand what they were saying because there was a language barrier. I called myself to find out why our seats aren't available after they were paid for, and how can seats that were available all of a sudden not be available. I've never heard of or experienced anything like this! There really wasn't an explanation other than "it doesn't happen very often." I asked for a refund and was told that once the offer is accepted that they can't refund it. This is the first and last time I will purchase tickets through StubHub!

I sold two Hollywood Bowl tickets that I personally purchased at their box office, photographed them and uploaded them as mobile tickets. They sold. I never received payment and then 5 days later was informed the tickets were bad and that I'd be charged. As they require you to disclose your account information, this money has been auto-debited out of my account. In the meantime, I've asked Hollywood Bowl to research the barcodes on the tickets -- whether they were in fact used. This is my first time using StubHub as a buyer or seller but likely my last. Unless Hollywood Bowl tracks this kind of thing, I apparently have no recourse. I don't know what keeps people from "gaming" the system but I know those were good tickets!

Hamilton Tickets New York. Purchased tickets for the first mezzanine. Asked if this was the first row and she said yes. Also asked if she’d been to that theater Richard Rodgers in New York City and she said no. Apparently they have call centers and she was not familiar with the seating chart. I had the last row in the mezzanine. I had to sit it on the edge of my seat for 2 1/2 hours of the play. I am 74 years old and that’s not the way to enjoy. I could not see the stage. I requested some reimbursement for that situation and they said they reviewed the phone call even though I confirm that she stated these were the front row of the mezzanine. By my saying I agreed to the purchase. That’s the way they have their out.

I was visiting in Cincinnati and bought eTickets via StubHub that were supposed to be emailed to me by the date I bought them for a FC Cincinnati game the next day. I opened a chat with StubHub and they immediately got in touch with me and tried to contact the seller who did not answer. They assured me if I didn’t have the tickets in my inbox by noon the next day (day of game) I would get a full refund or equally acceptable tickets provided by them from their guarantee. I was worried and nervous. Still no tickets by noon the next day so I opened another online chat and immediately, the StubHub rep apologized to me, could not get in contact with the seller of the tickets (he/she would not answer the calls), and so the StubHub rep offered me 2 options - a full refund, or comparable tickets.

I recently used StubHub for the first time to list two tickets that I was desperately trying to sell. When I had no hits, I even tried using Vivid Seats. I didn't end up selling the tickets so I ended up going to the game. A day after, I noticed a charge on my credit card bill from StubHub. Confused, I called them and they told me that the tickets had sold - I checked online and indeed they had. Unbeknownst to me, they had sold two weeks prior to the game. I HAD NO IDEA! I never received an email from StubHub, although they said they emailed me. They mentioned that they tried to reach out but I never once received an email or a call - my email, phone number, and even my personal address is on there. I felt terrible for the person who had bought the tickets, and if I had known that the tickets sold, I would have definitely transferred the tickets immediately.

They did not pay me the amount for 2 tickets I sold, and the only explanation I receive was that I had a penalty of previous cancelled sell, for which I was never notified. The cancelled sell I had to cancel it via mail because their international website had a glitch that did not allow me to pause or stop the advertising of the tickets. To my email they only told that they will find different tickets for the customer, but that was all the communication.

I uploaded 2 .jpg tickets to Zac Brown concert at Citi Field Flushing New York the morning of the event and 9 hours before the event was to start. I have several emails and acknowledgment from StubHub that my tickets were accepted later on that they were sold and later on that the tickets were given to the buyer. Approximately 10 hours later and 30 minutes after the event that started I received a cancellation from StubHub stating my ticket images were improperly uploaded?

I purchased tickets to a concert for $281.90 - I then saw the charge on my credit card, except it was for $380.28. When I contacted the chat line for help, they said the ticket prices are in US dollars, but nowhere on the receipt or confirmation page before confirming my purchase did it say this. I spoke to a supervisor who came out guns blazing before I could even explain the issue. She told me the USD pricing is noted on the front page when you're first looking at tickets. I confirmed this and said, "Yes it is, but in small writing." Why is it not on the receipt? She could not answer that. And when I explained how shocked I was to see an extra $100 charge on my credit card because they neglect to put USD on their receipts or warn customers of the exchange costs, she was fake and told me, "I'm sorry you can't read." She offered no help, no refund. I will never purchase tickets from this site ever again.

An absolute nightmare. StubHub has a terrible website function and has cost me hundreds of dollars in lost work time and ticket sales owing to poor customer service and glitches in their system. I would absolutely never list tickets here again. I had several NFL tickets to sell for the 2018 season. At first the site erred in listing only ONE ticket for sale, although I had listed two tickets for six games, using the electronic bar codes. I discovered that error purely by accident, but it cost me money in lost sales. They told me to relist. I did, and then they removed the listings as ALREADY LISTED.

I purchased two tickets for about $100 each at the last minute for a concert. Next thing I see are service fees adding up to $61.84. Then they included an $11.90 "discount". Gee thanks. There is no reason for "service" fees to be so high. I spoke with an agent and he basically said if the ticket is in demand, the fees are higher. So it's a nice big fat cash grab for StubHub. They are obviously extremely greedy. They know suckers will pay if the act is in demand. I was close to cancelling, but I promised my son we'd see the show. I'm done with StubHub.

I tried StubHub to buy tickets for concerts for me and my family. I thought it worked well and I had great experiences. That was ten years ago. Fast forward to today: I was "window shopping" for tickets for a concert in another state as a surprise for my son. The two day concerts, same venue and band, were not sold out on the band's site. So I was looking around to see what was available. I X-ed out of the StubHub website and immediately saw an email from StubHub "Congrats! You purchased the tickets?" WHAT?! So I immediately live chatted SH Customer Service. The rep asked me how I was looking -- using phone app? Computer? She said "depending on how you were looking at the website, I can help you".

DO NOT ORDER FROM STUBHUB!!! It's my fault for confirming the order when I had doubts while placing it, I own my part but the way the tickets were worded read Parking Passes Only Willie Nelson Tickets, the price would be the cost of both and it listed 1 under tickets that read GA (did not read Parking). I assumed it was for General Admission. The seller knew what they were doing when posting the tickets! StubHub does not do refunds or cancellation of orders so my complaints fell on deaf ears but to top it off by adding insult to injury the manager (NOT IN THE USA) who took over the call told me she wouldn’t have made that mistake because she is careful with her money. Thank you StubHub for taking my money and insulting my intelligence! Your seller knew what they were doing when posting the tickets as they did. This will be my last time using this service and I will make sure to warn people about placing orders with your company.

I purchased some tickets for a concert at the Budweiser Stage in Toronto. Obviously, they were re-sale tickets of some kind and had the original purchaser's name on them but apparently that is not unusual. As the security person scanned the tickets at the venue's gate, the scanner alerted us that these were fake tickets or at least invalid! You can imagine the irritation and disappointment. So why am I giving StubHub a positive review? Simply because of their "FanProtect" 100% money back guarantee.

I sold 4 sets of tickets and tracked them with UPS. The UPS site showed them delivered in 2 Business Days. 8 Business Days later StubHub had them showing as "in transit" rather delivered. I don't get paid until 3-7 Business days after delivery. Because StubHub didn't update the UPS shipping information I now have to wait another 3-7 Business Days to get paid. I had to dig to find a phone number to call and straighten it out, prove that the tickets were delivered, (which the Stub Hub representative confirmed with UPS), and then updated my account to show them delivered. Now, I wait another 3-7 days before the money is in my account. Makes me think they are playing the "float" with the buyers money before they release it to the seller. Is there another source for ticket sellers? I don't that many transactions and I would like to find another more reliable and predictable source.

I bought two tickets for $417. I tried to get a refund but the site was not working. I was unable to view the tickets or print them out. I spoke with someone today and was hung up on. Then the second person said sorry but there's nothing they can do. I asked for at least a portion back. They said nothing. I know they will get refunded but won't give me an avenue to get my hard earned money back. I will never use them again. They don't deserve any stars.

Please think twice before you sell tickets with StubHub. I am working on a lawsuit and would like to make it a class action lawsuit for the thousands of people who have tried to sell tickets and been charged hidden/ridiculous fees. My mother fell ill on the day of an event that she was attending and asked if I could help sell her tickets. I put her tickets up on StubHub with an option to mobile upload them. The instructions tell you to capture a photo of the entire ticket and then upload them directly on the site, which is what I did. The site said the tickets uploaded successfully. Within 30 minutes I received an e-mail that my tickets were sold. I called StubHub customer care directly to be sure that the tickets uploaded properly and were going to be valid for use.

I downloaded their app then check out the process of selling tickets. I entered all my info and at the end before posted I hit the back button on my Android phone. The app was not user friendly and I had many issues but in the end did not post the ticket. A few day later I see in my email the ticket sold within hours when it was not even suppose to be on StubHub. Called and chatted with several agents and they all were very rude and did not want to rectify the problem. Basically said they could waive the fee but it is what it is and they are charging me $600 because the listing was posted. After pleading with over 6 agents no one would help me and they blatantly refused to let me talk to a supervisor. I also requested to see my app session and they just hung up on me. BAD BAD COMPANY!

There are four of us that purchased season tickets in Capital One Club at Globe Life Park, home of the Texas Rangers. One of the guys asked me to list his four seats for the Fourth of July as he was unable to attend. I listed his tickets on June 12, 2018. This was first time I had ever tried to sell tickets on StubHub. Heath keeps his tickets in a bank in a deposit box in Nacogdoches, TX. I live in Henderson, TX. 45 miles away. They said I did not send barcodes for the tickets. On June 14, 2018 they said I relisted the tickets. If I did, it was inadvertent. I was unable to give them the barcodes because I didn't have possession of the tickets. On June 26, I received an email stating that the tickets had sold and they had the barcodes. Keep in mind, they are still in safety deposit box some 45 miles from me. July 1, 2018 I received another email saying my tickets had sold and they needed barcodes. I thought they were talking about the first sale.

I almost didn't use StubHub because of all the bad reviews. I purchased theatre tickets for a Broadway show at Paramount Theatre in Seattle this past weekend using StubHub. I received the tickets electronically via email a few minutes after my purchase without a hitch. The tickets were half the price of other ticket sellers for equivalent seats and the fees were much lower than the other places I checked. Overall I was pleased with my experience with StubHub and will use them again. I hope StubHub steps up and takes care of the issues brought up by other patrons so they can get more positive reviews.

I was trying to buy 3 tickets for the Taylor Swift concert. I usual use Vivid Seats but the seats I wanted could only be purchased on that site in 2 or 4. Went to StubHub and they had the same tickets with the option to buy 1, 2, or 4. So my son at I at the exact same time tried to purchase the 1 and the 2. Because those options were available. Went through the process and mine went through but his kicked back unavailable. So I backed out and tried again. The same tickets came up but now 1 wasn't an option. Now you had to buy 2. I called customer service and they say they never leave a seller with one ticket. I said then one ticket should never have been an advertised option. After an hour on the phone there was nothing they could do and of course they suggested I resell it. More money for them. I wish I could give them no stars. My suggestion is buy from Vivid Seats!!!

If I could give zero stars I would & like a few others, set up this account for no other reason than to explain the horrible experience I had with StubHub. Back in May, I was trying to purchase James Taylor tickets (4) as a birthday present for my sister. After looking at many different sites, including the one my friend used last year for the same tickets, I decided to go with StubHub because of their name alone. Didn't know of the other company & was a little nervous using them. My mistake! The first problem was I had to make 2 separate purchases for lawn seats (1 ticket, 3 tickets). I paid for them both & was sent a confirmation email on both orders stating that the tickets would be in hand by Friday, June 29th. In my opinion, with the concert being July 3rd, that was cutting it close.

I have used StubHub for several years with no issue, this year however, the entire process has been "Updated", The mobile app is my preferred method of use, I logged into my account on Tuesday June 26, 2018 - found tickets and attempted to purchase, I continued to get an error message so I tried different tickets, got the same result. I contacted and received some feedback online from tech support which did not help, they referred me to call 866-788-2482 to get help from them.

Purchased tickets over 4 1/2 months ago for San Diego Comi-Con. Was phoned today and told they are no longer available. I have 10 people going for a birthday of a 16 year old who has been waiting 6 months for this and so has the entire family!! This child has had serious illness issues for over a year and was looking for to this event for months!! I was told by the management that is was MY responsibility to know that they may not fulfill the order because it is on their website and I agreed to it. So make sure if you buy from StubHub you are totally prepared to not have tickets for what you planned on going to!! Make sure to let your friends and family know this is how they do business. SELL TICKETS, TAKE MONEY FOR 4+ MONTHS BUT DON'T HAVE THEM!! Or unfortunately like me have 10 people booked for a trip specifically to go to this event to be told the seller can't find his tickets!! Completely unacceptable!!

I purchased tickets for the Eagles concert in November, 2017. I paid $375.00 for my tickets. I found out on June 18th, 2018 that my mom was having surgery and her surgery looked as though it was falling on the week of the concert. It was suggested to me that I place my tickets online to StubHub where I purchased them. I did, but I deactivated the posting when my mother called me back to tell me her surgery was the week after. I clicked "deactivate". I went into my postings and it said "no posting". I assumed the post was deactivated.