StubHub

I purchased tickets for the BTS concert on May 11th 2019. When the seller sent me the Email to send the tickets to my Ticketmaster account I kept receiving an error message saying, "OOPS SOMETHING WENT WRONG." Ticketmaster simple told me since it was a StubHub purchase they could not help. I pointed out that the error page was a Ticketmaster issue and was told since not enough people have complained about it, it was not important enough to look into.

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

I bought my boyfriend Toronto Maple Leafs tickets - Sec 120, Row 2. This was for his birthday. To be honest, I was extremely nervous purchasing these tickets because they're SO EXPENSIVE, almost double the retail price and there were a ton of negative reviews and I was afraid I'd get fake tickets and get denied at the door. My best friend purchased tickets from StubHub before and told me they're pretty legit and never had a problem. I took a huge gamble on these and bought the tickets for $500 each. The day of the game, I was literally shaking in fear and prayed the tickets were real and they would scan properly and thank God THEY DID!

I used StubHub 3 times. First time was for BTS in Seoul. I was still in China so it was a slight hassle. I was quite worried that I would not get my tickets in time 'cause I had to go to Seoul. (The hard copies will only be sent to the original buyer a week ahead to lessen the chances to resell, so that's why). In the end I got a mail, asking to provide the address in Roman characters as I put it in Chinese. Afterwards, they recommended me to pick them up at a point near the venue because of Chinese customs taking often too long. Well, that's what I did. No issues at all and got my shipping fee back in a few days. Second time, for BTS in Seoul again, also just picked up my tickets, as it was the following day already.

I was visiting in Cincinnati and bought eTickets via StubHub that were supposed to be emailed to me by the date I bought them for a FC Cincinnati game the next day. I opened a chat with StubHub and they immediately got in touch with me and tried to contact the seller who did not answer. They assured me if I didn’t have the tickets in my inbox by noon the next day (day of game) I would get a full refund or equally acceptable tickets provided by them from their guarantee. I was worried and nervous. Still no tickets by noon the next day so I opened another online chat and immediately, the StubHub rep apologized to me, could not get in contact with the seller of the tickets (he/she would not answer the calls), and so the StubHub rep offered me 2 options - a full refund, or comparable tickets.

I listed tickets, totally valid for a Broadway Show, but they cancelled the transaction because though I had a mobile receipt, the actual tickets needed to be picked up and after they cancelled the transaction they charged me double what the tickets cost. It said in their policy you do not need to have tickets in hand, so since the tickets were 100% valid and easily accessible, I was not clear what their requirements were, as I had never listed with them before. When I tried to talk them after I saw what they deducted from my account, they were totally rude and unhelpful. TERRIBLE customer service. I understand charging fees but they took an unauthorized $180 out of my account as a penalty. I received nothing, sold nothing and paid $180 to them for nothing.

It was my first time to purchase concert tickets last March because it was for BLACKPINK. I bought 2 tickets for me and my friend for Blackpink Melbourne - General Admission June 13, 2019 and paid the full amount of $1167.76 including shipping fee to NZ. I got an email stating that I will receive the tickets June 7. It was fine with me and was very happy and excited. Last June 5, StubHub contacted me to offer a change in the category of the tickets I bought for the reason that “seller has communicated that the tickets selected are no longer available”. From General Admission, StubHub offered to change it to Lower tier, section 7 row G (right side of the stage and is already almost side view) and was much cheaper. Since I had no choice and was panicking already as the concert was already near, I decided to accept the offer.

StubHub is charging me 925$ because the buyer claims these tickets are not valid. These were bought on TicketMaster and I have sent in the receipt and now I am waiting for the venue to open again so that I can get a scan report. However none of this makes a difference because if the buyer is a scalper and has sold the tickets they bought from me multiple times then the scan report will show that it has been scanned many times which "proves" to them that I sold invalid tickets. So the buyer then gets their money back and they get to keep the money they made from selling those tickets multiple times! Ridiculous.

DO NOT USE STUBHUB. There are numerous others reliable ticket sites out there. StubHub is horrible. I did not receive my tickets and they were useless in helping. I called 5 different times and no one could help. BUYER BEWARE!! GO ELSEWHERE!!

I purchased the tickets for my wife´s Birthday and in the day of the concert I realized, that the tickets must be registered to correct name, as Ed Sheeran is strictly against re-selling tickets - this I realized just because there was an article after first concert, which was day before. We tried to contact StubHub, they just assured me, that the tickets are certainly valid, anyway, we have "fan guarantee". Later today, I contacted them with more details, that probably we cannot attend it and StubHub again assured me, that it will be OK... bla bla bla.

I purchased the Celine Dion tickets for London and scheduled my trip from Canada so that I attend this event! I'm at the concert for and the StubHub team informs me that they are out of tickets and that they can't do anything to help me attend the event. I had purchased my tickets early enough to be guaranteed entry and how StubHub handled this issue was unacceptable.

We purchased tickets for Peter Frampton for July 5 Montreal Jazz Festival morning before the show. Good seats 1st balcony 1st row. Received an email confirming the sale and telling us will receive tickets via email on day of show. Drove from 2 hours away to Montreal that afternoon. 2 hour before show contacted StubHub to confirm no tickets as of yet. They were very reassuring and I said would call back in a hour if no notification came in. Called back 45 minutes before show and was sent new tickets. The new tickets turned out to be 5 rows back centre stage!!! This was my first experience with StubHub and was obviously elated. Heard stories over the years (good ones) but to experience was a rush!! Great show and great night!!...

I paid them 4,500 euros for a ticket to the 2019 Champions League final, the biggest event of my 63-year-old old life. They followed up the next 3 weeks with emails, saying things like “only a week to go, are you getting excited!” Then, just three days before I was flying from Bangkok to Madrid, when everything was booked, they phoned to say I wasn’t going to get the ticket after all. The prices had soared to even crazier levels and the ticket holder had opted to sell it for more elsewhere. I was distraught and yelled down the phone “for god’s sake get me another ticket. I’ve booked my flights and hotels!” The girl replied: “We can’t, I’m sorry.” And that was it, conversation over.

I deleted a ticket sales listing. A few days later, I received a notification that my tickets had sold. I tried to explain that I no longer had the tickets and had cancelled/deleted the listing online. I received no assistance from customer service. I then had a charge of $182.60 on my VISA. Terrible experience. I'll never use them again.

I sold my Blue Jays tickets on StubHub. They said my payment was transferred to my account. I never received the money. They told me there is nothing they can do about it. No investigation or anything. Just that they can’t help me. I can’t believe how ridiculous this is. These guys are scammers. Be aware.

I bought a pair of tickets. The service fee was 40 bucks, but because i was buying 2 the service fee is charged per ticket. $80 before you even buy your pair of tickets... I calmly reached out to StubHub to explain that the customer should not be paying 2 SEPARATE service fees for ONE TRANSACTION. They fed me a line about how that goes towards making sure you get genuine tickets from the seller and bla bla bla. So for instance if you buy 4 tickets be prepared to shell out $200 just in fees!!

Bought two tickets a month ago through StubHub for my 91 year old grandmother. Spent 891.00 and when they got to box office they said tickets were no good. Apparently StubHub is saying that Caesars denied ticket because they didn't get their cut of money. Or is it StubHub scammed me! Buyer beware. I would not use this company for anything. Buy from box office and you will be guaranteed to get a seat. Will follow up when corporate office calls me to to tell me why the tickets were denied. I have no faith in a company that lied about getting original tickets. The face value on ticket were 120.00 a ticket and I paid 899.50. What a absolute joke. All they could do was say sorry. Well sorry is not good enough.

Purchased ticket weeks in advance to assure we got a good deal. Landed great seats almost in the very front. Day of the concert comes and no tickets. StubHub can’t get a hold of the seller so offers us replacement tickets that are HORRIBLE! Basically in the back. We had no choice but to accept or not go and we had already drove 5 hrs to be there for our anniversary. 10 minutes later the tickets are back on the site for INSTANT DOWNLOAD. We call and they basically tell us, "too bad." After some arguing they say “we will give you your fees back at least cause we understand.”

I advertised two tickets for a cricket event in England. On June 8th, 2019 when I did the listing, there was no mention of, you cannot sell child ticket. I listed the two different face value of the tickets. Clearly indicating that adjacent tickets are for one adult and child. Here is details of the event: #**. 2019 Cricket World Cup - Bangladesh v India Tickets. The ticket was sold and apparently buyer complained to StubHub that one of the ticket was a child ticket and in Alcohol free section. Now, StubHub is asking me to buy these tickets for the buyer. This is clearly StubHub who misadvertised to the buyer on what I was selling.

We paid for two tickets to a country concert series - 8 concerts. We were sent two tickets to the first concert and they were for the wrong venue and date. When we called to straighten it out, we were there were no longer tickets available and they would have to cancel the order and refund the money. Very disappointing since we planned a whole summer around the concert series.

Bought tickets using StubHub a week and a half ago for the concert last night (06-21-19). Upon arrival to the gate the lady scanned both tickets and told me they were already used. She kindly explained that this has been happening and I needed to call StubHub. I agreed and she let me stand on the other side by her as I called versus putting me at the back of the long line. After being on customer service for nearly 15 minutes (already missing the opening act...), the guy on the other end of the phone call said that he found another set to send me to my email address. I got them and he said he would stay on the line as I went through. As I told him I'm getting ready to go back through he hung up on me. (Maybe miscommunication?)

Purchased tickets for the Cubs vs White Sox game on 6/19/19. I ordered 15 tickets and spent over two thousand dollars to have the seats I purchased. I was guaranteed to have seats that were all together according to their website. When I placed my order the first time, they cancelled the order due to the amount. I had to go in and reorder the tickets after they realized I was not committing credit card fraud. This meant that I had to go in and find the seats I had originally ordered with the help of a sales associate. Our group gets to Wrigley Field on game day (6/19/19) to find out that we were not guaranteed the seats we had chosen and that it was a FREE FOR ALL!!!! I am so pissed! If that were the case I would have bought just a GENERAL ADMISSION TICKET and saved a lot of money instead of paying more!! Pretty upsetting! Never again will I go through this company again!

I bought tickets to a Washington Nationals game that was rained out and postponed. I cannot make the rain-date and my only option is to resell my tickets. People who purchase their tickets from MLB.com may exchange for different dates or receive a refund. The problem with the StubHub model is that all responsibility is owned by the buyer for "acts of God" even though StubHub makes a hefty commission on each transaction.

For some reason, the ticket I sold was used prior to when the supposed buyer attempted to enter the concert. The app was acting up the week prior, so I emailed the person several times from my personal account. StubHub charged me $139 and never heard my side of the story. They pretended to do an investigation, but just charged me. I called customer service twice and left voicemails to try and resolve the issue. I also emailed. Not once did anyone hear what I thought happened. Now I have to waste time fighting the charge. Once they charged me, customer service left me out to dry.

My son purchased expensive concert tickets thru Stubhub at a late date and was emailed that there was a red flag and tix were cancelled. When he got the email (over weekend so didn't read until a day later- day of concert) he re-purchased the tickets at $40 over original price. Stubhub took no responsibility, wouldn't refund difference and he was out $40 bucks! Totally inflexible and BAAADDDD Service. Will not use them again!

I purchased 2nd row seats to see Kinky Boots. I was able to get into the venue, but soon found out that the entire section where we were supposed to be seated did not exist (probably 100+ seats). The venue ended up seating us in Row Y towards the back of the theater. I called Stubhub to complain and to try to reach some resolution because I would never have ordered seats so far back in the theater. They would only offer a $17 refund.

We ordered a parking pass from them and instead of sending us an electronic version like a normal company they sent it UPS to the wrong address. They also charged a 50% fee on top of the cost of the pass.

I made a purchase on StubHub where the online tickets available stated a specific section, row and seat number. When I got the tickets they were general admission. The customer service department was unhelpful in finding any resolution or admitting any liability in the misleading sale. I am very disappointed in my experience. It was my first and last purchase from StubHub.

I GIVE THIS SITE A NEGATIVE 5 REVIEW!!!! This was for a June 6, 2019 Detroit Tiger game at Comerica Park in Detroit. I paid $266.04 for 2 tickets. I could never get the tickets to appear on my phone app. I called on Friday, June 5, 2019 to notify them that I could not get them to appear on my app. A guy with a foreign accent said that it must be my phone. I asked him to email them to me and he said he couldn't. I asked what options. He said that they could cancel on their end and I could repurchase. I reluctantly said okay.

My friends and I decided to pool some money towards Raptors tickets for game 5 of the Warriors/Raptors game and thought it would be cool to attend such a crazy playoff game. For anyone who understands the significance of this, it was really disheartening to hear that after midnight (Quite a while after the Raptors win which led to game 5 being the potential last game for the Raptors), StubHub contacts me and says there is a security issue with my Raptors tickets on a guest account.