StubHub Reviews

Sold two tickets, showed proof where buyer accepted tickets and now StubHub refuses to pay. They have been holding my money for over two weeks. Total scam. I will be using Seatgeek from now on. Be aware because they are criminals.

I bought tix on StubHub, they never came through. We went to the event. Had to pay an extra $200 to buy tix at the event and never got a refund. Not that it mattered, no one paying me back for the other money I had to pay out. The site kept saying try again, but there's no contact info to talk with a person. So yes, we had to take the risk to travel to the event and once its was apparent that weren't going to get our tix, I made the decision to buy them again at the box office. My choice, but I trusted Stubhub to do their job. Never again, I'm done. I deleted my account and I only wish I had some way of making them not hold on to my data.

Charges you for tickets even if you back out of a transaction. Upon receiving a quote online for tickets, including their $498 fee, we navigated away, but the site charged us anyway. No one on their phone service responds with accurate and timely information. You cannot trust them. You should *never* buy from them. Had to go through my credit card agency to dispute the charge. Will make you wait several weeks for a refund FOR A TICKET YOU NEVER BOUGHT!

I no longer sell my tickets on StubHub when their system double-lists my one set of tickets. I ended up paying the second buyer more than the value of my listed tickets. They did not explain how I could access their system. The school allows you to choose which tickets to transfer to Stubhub and then they fade out so you can't select them again. Stubhub says I had to make up to the 2nd buyer. They confirmed the 2nd listing but could not be bothered to correct or help me. They didn't believe there was an error in their system. I said I would post it on social media so here it is.

StubHub has been a frustrating experience from start to finish. First off, their customer service is nearly non-existent. When I encountered an issue with my ticket order, it took ages to get a response, and when I finally did, the representative seemed uninformed and unhelpful. The website itself is often glitchy, making it difficult to navigate and complete purchases. I also found that the ticket prices were misleading; additional fees were tacked on at checkout, which made the total much higher than initially advertised. It felt like a bait-and-switch tactic.

Do not buy anything from Stubhub. They are a scam. They sold me tickets for a show that had already started over an 1.5 hours ago. In fact, the show is still listed on the site hours after it was over. There are two shows, a matinee and an evening show. In theater, it is standard practice that the sales stop about an hour, no later than 30 minutes before the show starts. It had never occurred to me they would try to sell me dead tickets. Then a call center clearly overseas reading from scripts tried justifying it like "maybe give the tickets to a friend", what friend wants tickets to an event that's over? I haven't bought from StubHub for a while but this is the very last time. Never again. Please anyone reading this, stay away from this untrustworthy company.

Subject: Warning – Issues with StubHub Service: Overcharged Fees, No Ticket, No Refund. Dear [Buyer’s Name], I am writing to share my experience with StubHub, as I believe it’s important to inform others about potential issues before making a purchase on their platform. I recently used StubHub to purchase tickets for an event, but unfortunately, the experience was far from satisfactory. Not only was I charged an excessive service fee—far higher than what was initially indicated—but the tickets I purchased were never delivered. Despite multiple attempts to contact their customer service, I received no resolution, and no refund has been issued.

A very shady and dishonest company, BEWARE of the Bait-and-Switch scheme that they have going on. Stub Hub added excessive amount of charges after I had paid. They refused to even consider any options when I reasonably tried to reasonably remedy this issue the following day, several hours later when I was finally able to reach someone.

Sold a ticket online. Buyer accepted it. Received emails that everything went fine, and I should expect my payment. 3 weeks after still no payment, and customer service tells me that "the buyer was not happy with the ticket (?), and that the Stubhub tried to send me back the ticket". I didn't receive any notification. Overall, either the buyer lied and enjoyed the event for free. Or Stubhub decides not to pay some customers.

I will personally never use StubHub EVER again. One, the fees were more than the tickets, but what is really upsetting is that my tickets were never delivered. I followed the email instructions to the letter on how to receive my mobile tickets. They never appeared. I ended up having to purchase tickets at the door after several attempts of calling customer service. I was able to report my problem to a virtual assistant that sent me a message stating that my refund would be processed because I was protected by their purchase program. Something told me to keep trying to contact a live person. I finally was able to talk to a customer service rep on Tuesday afternoon only to be told that no refund would be processed. The event was over. I will use continue to use TicketMaster but will never recommend StubHub to anyone. STAY AWAY FROM StubHub!!!