Consumer Complaints and Reviews
I bought $220 worth of the highest level tickets I could for a concert. I bought them 2 months in advance of the show. 2 days before the show I hadn't received the hard copies in the mail yet so I called, come to find out my tickets were on hold because the seller had missed multiple deadlines for information and shipment. StubHub then told me they could still get me tickets but they would be lower grade and higher price than what I bought. The associate then found 1 more 2-day high quality pass so he canceled my order and tried to get me the other ones. These were a scam post. I was screwed out of the 2-day pass with no help just a "there's nothing else we can do". I then bought a 1-day pass to the same concert which was ALSO held by a scam seller.
I am very dissatisfied with how they treated me. There was no help or anyone contacting me. I had to make every phone call myself, explain the situation every time to every associate I called and no one seemed to know how to help. I will never buy tickets from StubHub again. They claim they protect the buyer but you screwed me out of a concert I've been planning on going to for months as I prepared months in advance and you tell me 2 days before the concert that the seller fell through and there's nothing you can do. Next time when sellers miss deadlines or you know the sale is not valid anymore let the buyer know. You guys are unprofessional and the least bit helpful.
StubHub is a company of scam artists. I am a student and StubHub did not clearly list a way to mark my students as student tickets even when all of the tickets in the section I sold them in are student tickets. When my order was canceled, StubHub charged me $1,500, claiming that this was the difference it cost them to find replacement tickets. Their website did not even display prices for tickets that would be this much to make this charge valid. The customer service people were of no help and dodged my questions and accusations in every way possible.
Perhaps I misunderstood the way this website worked but I did not realize that they were legally allowed to charge unsuspecting customers more than three times the value of a ticket and although they state that there is a 100% money back guarantee, that is not really the case. And now that I am reading the reviews here, I see that I stand a good chance of my tickets not even being accepted when I get to the event! Their customer service sympathized but offered no real help, except that I should post my tickets and rip off someone else. Why is this allowed? I feel like I was just mugged and there is nothing I can do about it. This is so wrong!!!
I recently sold Disneyland Halloween party tickets on StubHub. The sale part was great. Approximately 2 weeks later I get an email stating the buyer claims the tickets were bogus and wanted their money back. I called StubHub customer service and they told me I need to go to Disneyland and get proof that the tickets were used. The StubHub CS agent said she'd be available till 9 pm. So after work at 5 pm I go to Disneyland and they confirmed the tickets were used and gave me enough information to corroborate the fact. I called StubHub for 2 hours to let them talk to the Disneyland agent and nobody answers. Next day I called the StubHub agent and she confirmed my 2 hours of missed calls but she failed to tell me she was on the east coast. After she said the information I provided wasn't good enough and I need to go back to Disneyland.
This is ridiculous. The purchaser bought the tickets. Disneyland confirmed they went and in order to get their money back they just claim the tickets didn't work. StubHub is making me run around like a chicken with my head cut off to prove my innocence. If I don't provide evidence to their liking I will be penalized almost $500 and the purchaser will get their money back and they will have had a great time at my expense. Ticket Sellers Beware. Think twice before you sell on StubHub.
Purchased Rolling Stones tickets for a 1-18-2016 show in Las Vegas. The tickets were over $1,000.00 and StubHub will not refund the money since it wasn't actually cancelled. They will "help me sell them" for some future event. Looking at their site, I believe there will be a charge for their services. This is outrageous, I will never use them again.
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Just a joke. I made a mistake, my fault, and within minutes I called to see if I can rectify. Got someone in a foreign country who wouldn't help at all. Same day my wife bought tickets and they sent her lousy tickets for the same price in a completely different section. They're trying to say the seller mis-represented them but today they said it was a glitch in their seating chart. Buyer beware. This is a scam website and it's not the first, second or third time I've had problems. This website makes you give at least one star or I'd live no stars.
StubHub double sold my tickets for the last game of the (in Boston-Fenway) Boston Red Sox vs. the Blue Jays... Big Papi's last regular season game. We traveled from Toronto to Boston to see this game, on both of our birthday's. They claim that it is not in their error, but offered me a $900 credit to make up for my expenses for my trip (which cost $2000). Yet, a $900 credit would mean virtually nothing considering that Stub Hubs User Agreement states that "StubHub has no control over and does not guarantee the existence..." of tickets or other items. So, essentially we would be defrauded all over again.
They did refund our tickets in full, but not before fighting really hard and having arguments with the Customer Service Representatives, the Escalation Dept., the "Other" department, another supervisor, Executive Claims Dept. and THEN the manager of the Executive Claims Dept... I spoke to 7 people and got hung up twice on. My husband and I would not have purchase the tickets from StubHub if we knew we were putting out the money for the trip for nothing. Recommendation: Never buy anything from StubHub and let your family and friends know to protect them as well.
I had priced and sold a ticket for $90 on Stubhub (received $81). Unfortunately it had already sold and was transferred on another website. I called to Camel expecting to return the money and a possible few and they charged me $152.99! Their policy is a MINIMUM of 40% charge on undelivered tickets but as in my case the fees can go MUCH HIGHER. When I had reached out to the company to cancel and asked for specifics regarding charges the employee only stated that another department handles that service and she was unable to provide details. Certainly they want to make sure sellers can provide the tickets but I could have replaced the ticket for the buyer with better seats at that price. I would hope for greater specificity on charges, beyond the fact that I will be paying at least x percent.
Bought desert trip tickets and paid $800 for 3 days. The reason we went in stub was because they lied and said tickets were sold out. Fast forward to now. The tickets are $400 for 3 days. Rip-off False advertising 1957.
Horrible and arrogant describe StubHub. Their website is right in alignment with their customer service - unhelpful, confusing, and non-responsive. Tried to sell Steeler tickets through them. Was much more of a hassle than it's worth. By the way, if you try to cancel... 40% of the ticket value of what you may be charged. This is another publicly-traded company that cares more about the numbers on the street than they do about their customers. Poor design of website shows their lack of attention to the needs of the consumer.
When speaking with customer service (after being booted off their "CHAT" 3 times... This equaled over an hour of wait time for a CHAT. Idea of CHAT is for quick responses, not hour long waits), they make you feel like you should have know what you got yourself into. Word to future consumers - Don't use StubHub!! The multitude of 1-Star reviews are accurate and a sad picture of what our business models look like in America. Money first - consumer last.
I'm crying as I write this. Back in August my family and I decided to surprise my mom for her birthday. Well, she loves Tony Bennett so we all pitched in, and bought her 2 tickets (front row center: ROW EE; Seat 7-8) to the Tony Bennett concert at the Segerstrom Center for the Arts. Needless to say, she was super excited. Well, 2 months later, and I receive a call from Stubhub today notifying me that the seller does not have my tickets. This was unbelievable. I thought it was a joke. We did this whole presentation for my mom; we made this 10 page booklet of her photoshopped with Tony Bennett. We even made her fake tickets.
So I called Stubhub, and was told that they are simply a marketplace, and that it is not their obligation. Simply put, they did not want to take any responsibility. They told the seller will be penalized with a fine, but how does that help me? I am utterly mortified. My poor mom thinks she's going to see Tony Bennett front row and center. How am I going to tell her that that whole celebration we had on her birthday, those pure unadulterated feelings of excitement are all for naught? I will never use Stubhub again.
A friend of mine and I bought tickets to the Falcons/Panthers game. Really good seats for not a lot of money. That should have been our first clue, but no, we bought the tickets. Got turned away at the door because someone had already used our tickets. Our tickets were double sold. It was basically a game of chance, who was going to get there first. I will NEVER buy tickets from StubHub or any other 3rd party vendor ever again. This was so upsetting not to mention embarrassing.
I bought a ticket on StubHub, but I had to sell it, so I sold it on the website. That worked fine, but I noticed you can list the ticket you already sold on StubHub again. My first impression was, "That's not right!" You shouldn't be able to sell a ticket that is no longer in your account. But sure enough it let me. The ticket then sold, and I told them, "Hey, this is a serious system flaw! It shouldn't let you sell a ticket that you don't have." And they said, "We let you sell the ticket even though you don't have it, because we are a ticket seller, so you can sell the ticket."
And I was like, "That's not right! It shouldn't let people do that." And they said, "It's not up to us, it is up to the seller to make sure they are not reselling the ticket." And now they are charging me a fine for selling a ticket I already sold. But really, it shouldn't have let me resell this ticket! Terrible company, and they don't care about fixing this security issue at all. Once you sell a ticket, it shouldn't let you resell it! This is common sense!
I placed an Austin City Limits ticket for sale on StubHub for $300. The ticket sold on StubHub before the ticket was shipped to me from Front Gate Tickets, the original ticket provider. Rather than have Front Gate send me the ticket, which I would then send to the StubHub buyer, I contacted StubHub's help chat (on August 8th) to ask whether I could change the shipping address at Front Gate tickets, so that the ticket was sent directly to the buyer. The StubHub customer service agent said yes, confirmed the address I was shipping to, and then told me that all I needed to do was provide StubHub the tracking number once Front Gate sent the ticket. As soon as I received the tracking number from Front Gate, I chatted with StubHub again to provide them with the tracking information. They informed me that they would confirm with the buyer that the tickets were delivered.
I did not hear anything back from StubHub, and so I checked the tracking information and saw that the ticket was returned to Front Gate as undeliverable to the address provided to me by StubHub. When I saw this, I contacted StubHub again to let them know (September 22nd, I spoke with Ruth-Ann). When I contacted them this time they were very frustrating, asking me why I didn't just send the tickets with the UPS shipping label that they had provided.
At this point I was very upset, since I had specifically asked about this and was told that shipping directly from Front Gate would be fine. Ruth-Ann asked me to have Front Gate re-send the ticket to my address, at which point I could send the ticket to the buyer using the shipping label from StubHub. I told her I wasn't sure whether Front Gate would do this and she assured me several times (in chat and on the phone) that my sale was protected by the StubHub FanProtect guarantee. I contacted Front Gate and learned that the ticket was sent to will call at Austin City Limits and that there was no way for them to re-send the ticket to me. I immediately emailed back Ruth-Ann and asked whether I should put the ticket under the buyers name at will call but did not receive a response back.
So, I contacted StubHub another time (September 25th) to ask them what I should do at this point. After speaking with an agent for a brief time, I asked to speak to a manager. At which point I received a call from Jerome, one of the supervisors. Jerome informed me that since the tickets never reached the buyer they would not pay me for the sale. He reviewed the original customer service conversation and admitted that the original agent gave me incorrect information. However, despite the fact that at every step I followed StubHub instructions, they would not pay me for the ticket sale. When I asked, they also refused to send me a copy of the conversation for my records.
This was the most frustrating customer service experiences I have ever dealt with. I followed StubHub's instructions at every point in this transaction and now am left with a ticket at will call in Austin that I cannot sell. They should take responsibility for their agents giving out incorrect information and pay me for the sale that I made as they say in their FanProtect guarantee.
Sold some tickets on Stubhub. Didn't mark they were side view as I didn't see that on the ticket. Customer returns the tickets. Stubhub says they can charge 20% to 100% of the ticket value as a penalty. So I figure I have to pay the difference between the replacement tickets and my tickets. Basically, they charged more than two thirds the cost of the tickets which seemed extremely excessive. I asked for proof of the cost of the replacement tickets and they refused. So basically they can charge you a penalty whatever they want. They will not provide you any documentation on how they came up with the penalty. You just have to accept it. Customer service does not care, I can tell from their tone they get a lot of complaints. The worst company.
I wanted to purchase 5 tickets for Hamilton on StubHub for the play Hamilton. I found there were not 5 seats together. So I put in for 3 tickets and purchased, then two tickets. When I pushed enter the screen went black. When I went back on I was sent back two steps so I entered the info again and pushed enter. It came up you already purchased tickets for this event. Well yes I thought I had purchased the three tickets already so I entered again and later received notice that I had 7 tickets and they would not cancel the extra 2. Also just received tickets and the face value is $59 each. I paid $611 for each ticket. They are master knock off masters. I will never buy from them again - period. Also their customer service department sucks.
I am not happy with their customer support. They understand your issue, but cannot do anything to help you. So to me that seems useless. As a buyer, they were a rip-off. Unless I am feeling desperate to attend a concert, and there are no other ways of getting tickets, I cannot use this site. They are the reason we all have to pay more for tickets to events. Some (not all) of these sellers just want to screw people over and it is very sad. I hope my contribution with my overpaid purchase makes a difference in their life. The end.
I ordered tickets for a concert. Good seats, expensive but I splurged. I waited and waited - tickets never came. I ordered them 2-3 months before the concert date. Called StubHub and was told they were delivered. Now being delivered and being received by me is two different things. According to them they were put in my mail box.
I called them again and was informed I was basically out of luck. I could repurchase but that was it. I asked if the seller could have them reprinted and was told they checked with him/her and they could not be. This was strange. If they were purchased legitimately why would you not be able to get them reprinted? It is not like they would worry that several people would be in the same seats getting in for free. I would not buy from them again. If you have to at least make sure they are sent certified and that they can be reprinted if something happens to them. This was a very expensive painful lesson.
The title may sound overbearing but it is definitely the truth. I will start off saying that I made a mistake and I understand that I should pay for it. I sold tickets on StubHub that I had listed for both Ticketmaster and StubHub. I had a change of plans therefore I couldn't anymore and decided to get them off my hands quickly by listing them in both, both below what everyone else was selling (by about 5 dollars). I didn't realize they would get sold so quickly and had to cancel my order that I sold to StubHub.
I called them letting them know that I no longer had the tickets and understood that I need to pay the difference. I spoke with a representative over the phone, getting her to walk me step by step through process and was told I would need to pay the difference between my ticket price and the next one within the same section and better row. I sold my tickets below for what I got them for at 115 each for 2 so I was suppose to get 230 dollars. I talked the representative to let her know to not pay me out and just bill me the difference.
She told me it was too late and my check had already gone out (I chose to get paid via check) and that I will get billed the value of the tickets and the difference. I had talked to her and gave her examples of tickets that would work within the area and she agreed that all would fit in the description of "Same section and better row." They were all 5-10 dollars more expensive than mine and I understood that I should be paying around 20 dollars from it. I asked the girl if she wanted me to take some screenshots of what I was seeing and keep track of these sells in which she said it was unnecessary.
Couple days later I got billed 270 dollars, which confused me a bit since I expected to only be billed 20 dollars more. I once again called them and they explained to me that I would need to speak to claims about this issue and afterwards told me that it most likely because it was less than 20% of the ticket price and therefore I got billed the remaining amount. I had already submitted to something to claims and they kindly told me that since this was my first mistake, I would get 25% off. Up to this point, everything was done very professionally and cleanly.
Upon the 12 days I should've gotten my check, I never got anything so I followed up with StubHub. No one can explain why I didn't get it and calling back in circles for 3 weeks straight telling me that I would get a call from someone (which I never did). After talking to 8 customer representative, a claims representative and a supervisor who had reached out to accounts, my answer was that somehow the ticket they found to replace mine was 270 dollars more than my original tickets I sold and my check was never mailed out because they were billing me the difference.
It was completely OPPOSITE of what the first girl had spoken to me about and was just ridiculous and unbelievable. I just sat there listening to him explain to me that somehow, out of 1300 tickets in the whole arena that was on StubHub, the "best match" one that they found was more than double of my tickets, in which I have photos of tickets that were better than my seat in the same section for only 10 dollars more. Afterwards, I asked to have my recording because they misinformed me in the beginning and I wanted proof that is what happened and there was more than 100 options at the time of my call with seats better than mine that was less than double of my ticket price. The supervisor said no and that claims won't reopen the order to look if they made a mistake.
I already knew StubHub was making money off the buyer and seller as the middle and they are allowed to. But this so called "Sourcing" team of theirs, just makes things up and then they bill you WAY over the amount. I'm very upset and literally feel like I just got scammed. I might as well got someone to scam the tickets off my hands because I originally bought the two tickets for 250 dollars. I just wanted someone to enjoy them and get some money back so I didn't have a complete lost.
Now, I have to pay more than the actual value of the tickets I bought in the first place. BIGGEST SCAMMERS EVER. They won't even let you listen to your recorded conversation afterwards to prove what your initial phone conversation was. I'd suggest to just stop buying and selling on StubHub and just sell it where you originally bought it from (most likely Ticketmaster) and forget a 3rd party site where they can just publicly scam you.
On 9-8-16 I listed Adele concert tickets for $360 for two tickets for sale on StubHub for 9-9-16 in Philadelphia. However when I listed my tickets I put the wrong date of 9-10-16. All within a half hour time I corrected the problem to put the correct date. In the meantime, I received a call advising me of this also. I advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $198.00. I then contacted StubHub at 866-788-2482 to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was selling.
I then told them this was wrong and was told they would have to file a dispute to be reviewed. I told them this transaction was not authorized by me and I was told they would review this and he would mark it as a rush and it should not be a problem for me to get my money back as this amount wiped out my checking account. I then put in a dispute with my bank and they were also going to fight this charge. I heard nothing back from them for the rest of the day, no email no phone call.
On 9-9-16, I tried calling Stubhub at the 866 number several times and it is now disconnected. I started a live chat with a representative and was told that there is no one I can talk to as they would get back to me and she doesn't see this taking long to resolve (I printed a copy of our conversation). She informed me several times that she completely understands and they will have to call or email me and she can't do anything for me at this time. She said for a mistake like this there is usually a 20% charge to the seller but in my case the buyer found other tickets so it should have been ok.
I was given the runaround and nothing was resolved in this conversation and I am still out almost $200. And to top it off my bank canceled my card and is now involved. I am at a loss for even calling them as the number is disconnected now 866-788-2482. I again called on 9/12/16, 9/13/16 and 9/14/16 and was given the runaround telling me they will contact me at a later date. I told them I am now getting my attorney involved and they said "you still have to wait for a response." I am livid and no one from higher up will speak with me. THEY ARE A FRAUD!!!
Generally I do not write reviews but reason I am forced to write this review is about the fraud this site has done. Wanted to see if others have been cheated as well? I tried to sell my extra tickets through them. They mentioned that tickets can be sold till the time of the event only. I had updated the tickets (PDF) to their site and did not remove the tickets in time. As even time was already up, I gave those tickets to my friends for free if they want to visit.
Now STUBHUB, after the event started, send me an email that the tickets are sold and 2 days later comes back with the claim that I have to pay penalty because the tickets are not valid anymore. I offered to refund them the price they gave to me but they still charged me 50% penalty for no fault of mine. On top of it, I had taken out my credit card information from their site and they still had my credit card information in their database which is not acceptable. This company has completely broken my trust for such sites.
I purchased 2 tickets for Adele concert in Feb 2016, received an empty envelope with tracking # to my address. The package was received with no tickets inside in June 2016, 4 months after I made purchase, I thought no problem maybe it was an error. I contacted stubhub and requested that they contact the seller and ask the seller to re-send the tickets since the concert is in Oct 2016 so plenty of time. Stubhub said seller says they will not resend and there is nothing they can do. I paid $2023 for the tickets. This is the scam they play, send empty envelopes with tracking #, this protects them from saying the product was never received. Send the tickets 4 months after purchase making it difficult to do a chargeback. It is a scam, never buy from that site.
I had a pair of tickets for sale and listed on StubHub as a first time user. After reading all the reviews of StubHub, I simply did not trust their service. So I chatted with their online rep and inquired about canceling my order without a fee. They told me it was not possible, and I requested for a supervisor to call me. This was all on Friday.
On Monday, I received an email saying my order was canceled and I owe them a large amount of fee. I once again requested for a supervisor, upon speaking with her, they had told me they canceled my order. At no point did I cancel my order online, or request for a cancel, they had told me they left a voicemail (which I never got) stating they will be canceling my order, and it's based on my inquiry. There is nothing they can do about my fee, and there is no one else to speak to.
Save yourselves the hassle and do not sell on this site. It is buyer protected but it totally screws the sellers. If the buyer decides to scan the tickets twice, they can just say they were not able to get in and to them it looks like someone used the tickets to get in once already, and the second time it was scanned it was rejected, and therefore the tickets did not work. At that point it's upon you the seller to prove that the buyers were actually able to get in. Good luck proving that. I don't know how they can possible cancel my order based on an inquiry. Speaking with their customer service reps is like speaking to a brick wall, they just regurgitate their policies and copy paste sections from it. They literally don't care about what you have to say, and will copy paste irrelevant sections of the amazing polices to try to counter you all at the same time, not listening to the actual story and facts.
StubHub cancelled my order immediately after I made it and locked my account. After calling, they told me I would be contacted within 48 hours to resolve my account issues. My order was for a game the following day. I would have missed the game while waiting for Stubhub to resolve their own issues. This same problem happened to THREE other members of MY family. Coincidence? Their poor service is no longer a surprise. I took my business elsewhere, used the same information and had no issues. I even saved 50 cents. TERRIBLE SERVICE. This complaint is for my whole family.
I was a first time ticket seller on StubHub. I had tickets to 2 shows that I wanted to attend but had developed conflicts with on my calendar. I listed them on 2 sites, StubHub and VividSeats - my first mistake. I listed them for face value plus fees - just wanted to break even. One show - both sold on same day, at almost same time but, couldn't cancel my StubHub sale. So I am now stuck PAYING them TWICE what I listed them for due to their "written policies", which are quite convoluted. They are looking out for themselves only, profiting off of normal people, and they are also keeping the ticket brokers in business. Their policies are non-negotiable. Want to bill a reasonable fee? Fine! But this should be illegal, and is certainly unethical. Normal ticket buyers and sellers - don't go to StubHub. Do it yourself, or do Vivid Seats - They do a great job.
I have used Craigslist for many years to sell tickets. I will continue to use Craigslist where I deal with my buyer. StubHub is only out to make their 20%, whether they service the seller or buyer or not. I wish I had read reviews before I dealt with them. Buyer and seller beware!
I have bought tickets to soccer games twice and never had an issue until today. I choose the wrong payment method (Paypal), contacted Stubhub via chat and they resolved the issue. They told me that I simply didn't complete the process of adding my new CC. I always print my tickets at home and get to the stadium on time tickets scanned and always legit. If they are fake stubhub will refund 100% of the purchase including fees. People who have negative complaints is due to bad luck or choice.
The worse ticket buying experience in my life. Originally told on Dec 18 tickets would be mailed to my selected address and delivery preference which would arrive no later than Aug 12th. Message came Aug 1 tickets seller would now contact to deliver tickets before concert. I kept a copy of every document from these gentlemen. Snafu, I'm not in States. I don't have the phone with the US sims card with me from Dec. My better half who was to bring the tickets was to be flying out right after the 12th. When I called StubHub at first NEVER was I able to speak to the seller just agents. I left my new number as StubHub says seller must contact me. Seller never called the new number in Europe. Never sent an email, never reached out first. Now it's 24 hours before a concert which I have flown half way around the world to get to see, a concert I still have no tickets, and no contact from seller.
So I called StubHub back after much time on phone. Got a number from them for seller. Called him several times and left messages with no response from the seller. Finally he picked up and informed me when he got to the concert city and determined a place to meet he would set up time and make arrangements. Seller was to call me back the next day with the details on the day of the concert before 11 am. Of course he never called to set up time. Didn't answer when I called him at 12:30 pm nor 2:30 pm. Finally 3 hours before concert I got him to answer the phone a second time. He directed us to meet at the lobby of a hotel which to our surprise he was not even registered. So we and others arrived to meet him in a hotel lobby and he was not there but was late by 10 minutes and the show was to start in 35 minutes.
When he arrived he proceeded to send us with a runner to walk us into the venue because as he explained our tickets were "paperless" and we would be scanned inside. At the venue we were rejected from entry as not valid. Runner then ask us to walk back to hotel to retrieve another card to scan which should admit us. OK 109 degrees outside in Phoenix so let's go for a second walk now on concrete and asphalt. We and another couple refused. The concert was to start in 20 minutes at this point. The runner returns now with paper tickets? WHAT!!!! Our bonus is we get to wait in line for long admission queues for a second time. I spent several days trying to obtain my tickets, long distance charges from Europe, wasting time on the phone worrying if I was going to miss a call and did I just waste thousands of dollars. NEVER NEVER NEVER use this site.
Let talk about the 10% fees were actually charged to my card at a rate of 20% when all was said and done. IMO a good lawyer could have a field day with these people in a class action suit. We got in, we saw a wonderful concert and the trip ended on a positive note which was a huge surprise after what STUB HUB put us through. Neither I nor the other couple were aware of anything stating this was a third party sale. The most unprofessional ticket sales I have ever experienced. NEVER AGAIN.
I sold Drake/Future tickets and received an email on 8/12 that I would receive payment via PayPal but it could take up to 5 days. Cool no problem... until I check StubHub's website and it says "$0.00" for processing payments... HUH?? Check my PayPal account on 8/17--nothing. So I do a chat w/ StubHub and the rep says "oh I apologize for that, your payment wasn't TRIGGERED" whatever tf that means... so she had to manually "trigger" this payment and now I have to wait ANOTHER 5 days for my payment.
They didn't even offer a faster method of payment seeing as though it was THEIR FAULT. They charge such high outrageous fees anyway. This is the last time I will sell on their site, I'd rather stick to Ticketmaster or TickPick for resales. BTW, for any of those looking to BUY tickets, do not use StubHub, they are all markups... scalpers' best site (if they aren't going through what I just went through). If you want tickets at face value you will need to search other sites not resale sites. Anyway... lesson learned!
I will never, NEVER, never use StubHub as a buyer or seller ever again! Let me preface this by saying that I am not a typical seller. I'm more of a buyer. I am a music junkie, concert addict, and this was a newer experience... or now known as a very hard, difficult life lesson. I chose stubhub because they claim to protect both the buyer and the seller. I bought some concert tickets many months before the actual event, in San Diego, which is two hours away from me. Due to it being one of my favorite bands, and they had no scheduled closer shows at the time, I bought them. It just so happened they did eventually announce closer shows to me and again, I bought those tickets.
July rolled around and I decided to sell the tickets to the San Diego show since it was further away from me. I chose stubhub thinking I was safe (boy was I WRONG). I thought everything went without a hitch... that is up until 2-3 weeks following the show when stubhub emailed me telling me that the buyer couldn't gain entry and that I had 48 hrs to get a scan report and explain why is it this happened. A) What?!? B) How the hell should I know? C) I'd really like to speak to someone directly because this just makes ZERO sense to me.
Following this email, I replied with a response of just pure confusion and so much worry. I reached out to the venue in San Diego (as asked by Stubhub) and spoke to the manager there, who was extremely helpful (to be clear this helpful person was NOT stubhub) in educating me on all the ways one can be thoroughly ** scalped even on stubhub.
She mentioned this has occurred quite a bit, and that it is possible that since I sold my tickets on stubhub via PDF, that it is impossible to trace how many times they are printed. When I asked how I'm supposed to explain this to stubhub, she said it would not be far fetched that a buyer bought my tickets, printed them a few times and either A) sold them to other people who gained entry before they did (trying to scam others and failed) or even B) that the buyer had friends try to gain entry after they already got in or gave the tickets to friends and then they tried to get in, making it look as if they themselves didn't get in somehow.
Let me explain. That scan report that stubhub is asking for provides VERY little information. It just shows 4 people tried to get into the venue, what time, and where. From what I understand two people came in, and about 15 minutes later two more people TRIED to get in but failed. How this happened, I don't know. I sold these tickets once and only on stubhub. Now I have to pay the original selling price I sold them for on stubhub, a fee to stubhub (the price they say that goes to buying tickets for the buyers to get into the venue despite not getting in with mine (?)) and not mention now I'm losing the original cost I paid for the tickets because I didn't go. Essentially I paid for tickets over and over again so that 4 strangers could see show they didn't even have to pay for!
I sold my tickets ONCE on a supposedly trusted website (HA!) and stubhub could care less about it. When I phoned them after receiving emails upon emails (I wanted to speak to someone to understand this situation and how something like this happens) I was met with the most lackluster, careless demeanor. I called it out and said that it felt like they didn't give me the time of day to "prove" I wasn't a scammer. She glazed over my statements and essentially said they've done their investigation (in 2 days?!?) and they've got to side with the buyer and basically take their word for it.
No understanding or compassion that I'm getting totally and completely screwed over. I guess in the end if you're a buyer you're golden, especially if it's PDF tickets. You can claim whatever you want, if you're a slimy, p.o.s. who has no problem lying and saying you didn't get entry when you did. You can get a free show and totally screw over a complete stranger and never have to even deal with the unjust mess that you've created. Must be nice to be the middle man stubhub. Just collect all the money and not care which is the right and wrong party. Never again will I suggest or give my business to stubhub. Leaving this comment as negative as my bank account will be!
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
StubHub is an eBay company that began selling and reselling event tickets in 2000. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers.
- Mobile app: Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple.
- Easy sales process: List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you.
- FanProtect Guarantee: Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge.
- Fan rewards: For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase.
- 24/7 customer support: Call toll-free from the U.S. or Canada, or chat online with support.
- Best for StubHub is best for sports enthusiasts, since the company is affiliated with multiple sports leagues to offer great resales.
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StubHub Company Profile
- Company Name:
- Year Founded:
- 199 Fremont St.
- San Francisco
- Postal Code:
- United States