StubHub Reviews

It took 20 minutes to connect to a customer service rep, and, no disrespect intended, her English was such I could barely understand her, and being on my cell phone in a noisy environment did not help. She reiterated my options. I obviously did not have the option of cancelling and explained that I wanted tickets of equal value or a partial refund if I accepted the upper deck tickets. After being placed on hold she came back and repeated that I could either cancel or chose the replacement tickets. Stressed out and frustrated that I was getting no where with Customer Service, I chose the new tickets and decided to deal with this later. I today spoke to StubHub and their bottom line was that the replacement tickets were of equal or better value since the ticket price was the same. StubHub does not agree that seat location equates to any value, only the base price of the ticket. Tell that to my wife!

I chose StubHub over several other re-sellers due to their "brand name" and now wished I had read the 33% negative reviews. I am amazed that StubHub can continue in business despite their history (read the reviews) of bait and switch tactics. The Fan Protection Guarantee provided by StubHub is worthless since the only viable option for the vast majority of customers is to accept the inferior tickets. The bottom line is that if you plan on attending an event which will be in demand, unless you enjoy not receiving your tickets until the last moment and the likelihood of not getting what you paid for, you should avoid doing business with Stub Hub.

When we called customer service, they told us to wait until one hour before the game. We did exactly that. Then, when we called again an hour before kickoff, they said they would call us back in two hours—even though the game would have already started. We never received the remaining tickets, never got a solution, and ended up missing the match. We requested a refund, but nothing has happened. They charged us $666 per ticket, took our money, and failed to deliver what we paid for. Save yourself the disappointment and do not buy tickets from this company. Our experience was absolutely terrible.

Original Review: June 23, 2026

Bought two tickets from StubHub for close to $7K (Argentina vs Austria). Airfare and hotel expenses were above that. On the day of the event one ticket showed up. Their call center and chat help is borderline useless. Frustrating, standard responses "we are escalating the issue for resolution" and we were stuck at the stadium with only 1 person allowed to enter. For an event as big as this this is unacceptable.

Had I been informed of that option before purchasing replacement tickets, I would have selected the voucher and used it toward the replacement tickets I ultimately purchased through StubHub for the same event and account. On Monday before we left for the match, I was told my case had been forwarded to a Dedicated Team and was left with the understanding that an automatic refund would not simply occur once game day arrived. However, StubHub later processed the refund without me personally selecting a resolution option.

My issue is not that the seller failed to deliver. My issue is that I relied on information provided by StubHub customer service when making a time-sensitive decision involving a World Cup match, non-refundable travel arrangements, and thousands of dollars. StubHub later relied on policies and procedures that were never communicated to me during those conversations. Given the conflicting information provided throughout this process, I believe StubHub should contact me directly and work toward a reasonable resolution.

About 4 days before the event I received an email stating that I could download my tickets. Great! I did so and put them in my wallet. I got an email the next day that said the sender made a mistake and that the tickets I put in my wallet were invalid and wouldn't give me access. I called customer service and got someone that was extremely hard to understand. But told that I would get another email with the correct tickets. 1 day before my event I called to let them know I still hadn't received my tickets. They assured me they would be sent to me. I asked if I could get a refund and they refused.

About 4 hours before on the day of the event I called again. Got the same runaround. I had to wait a couple more hours watching for the email. After the time had expired and I could ask for a refund I called again. Got some gal that said I had to wait until the event started and I couldn't get a refund until then. Even then they tried to get me to accept alternate seating which I refused. I called the credit card company and filed a dispute, which was not a problem, and got credited. I continued to get emails from Stubhub asking how they did. Of course I put 0 down for the likelihood that I would recommend them. Truly a terrible company. Go anywhere else!!