StubHub Reviews

We purchased tickets for a concert and then airfare and hotel to match. Got a confirmation email and even had the individual tickets show up, but never with a barcode for the event to scan the ticket. Spent an hour on the phone with them and asking them to escalate only to be told that they showed up in a different persons name, so they couldn’t resend the tickets. Nobody ever showed to use the seats we had purchased, but we weren’t allowed entry because we didn’t have a ticket that could be scanned.

I purchased tickets to an Olivia Dean concert in Austin, Texas on August 29, 2026. I got an email with an order number, ticket information, and a link to accept ticket. I did. I didn’t give it a second thought, and we spent six months looking forward to the performance. Nearing the date, I get emails asking me if I need to purchase a parking pass for my event. On date of concert, I get an email telling me to enjoy my event; ticket information is listed in the email. On the day of event, I open the StubHub app, tickets are there but with no barcodes. We go to the Moody Center hoping someone in ticketing can help. They gave me the number for StubHub customer service.

I purchased tickets to the Chris Stapleton concert at Mercedes-Benz Stadium in Atlanta, Georgia, on August 21 on January 16. I received a confirmation number for my original ticket purchase, so I had every reason to believe my tickets were secured and that I would have no issues attending the concert. When I attempted to claim my tickets through StubHub and transfer them to my Ticketmaster account, the tickets would not appear under “My Tickets” in Ticketmaster. I contacted StubHub support and, to be fair, the first representative I spoke with was very kind and helpful. I provided screenshots showing that I was using the correct email address and that there were no tickets in my Ticketmaster account.

These guys are scammers. I purchased tickets. The tickets are outrageously overpriced (1,500% of their actual price). Plus, I checked with the ticket office. Tickets have not been released yet (and when they do, they will be 10% of what these scammers charged). So, these folks are selling tickets they do not have for scalper prices, taking the money, and then NOT providing the tickets.

This is about as close to a criminal organization as it gets. Makes the Mafia look like Girl Scouts. I can't believe the Capital Group is a shareholder of this Ponzi scheme. Don't waste your time with customer service because no matter how bad they screw you, they won't do the right thing. I was worth about 2-3000 dollars in fees and they won't do the right thing over a $30 parking pass that they NEVER DELIVERED. I have learned my lesson. Lay with dogs, you'll get fleas!

On August 14 at 8:45 AM, I purchased two first-row seats to the August 14 WWE event at TD Garden in Boston and immediately received an order confirmation. Later that afternoon at 4:35 PM, I received a text asking if I had received my tickets. When I clicked no, StubHub offered me replacement seats—all in the second row. Those second-row seats were priced around $100 less than what I had paid for the first row. StubHub "generously" offered them at no additional charge.

I will never use Stubhub again. I listed legitimate, verified Ed Sheeran tickets that I had originally purchased through Ticketmaster. This was my first time selling on StubHub, and I made an honest mistake when entering the concert venue and row number. Everything else about the listing and the tickets was accurate. The buyer noticed the discrepancy, the transaction was canceled, and the tickets were returned to StubHub, but StubHub never gave the tickets back to me or the price of the tickets despite thing being flagged way earlier before the concert.

I got suckered in to using this company through my Chase Sapphire Reserve credit card. I bought two tickets to Bob Dylan, overpriced relative to other platforms but no problem - I had free credit to spend. A friend cancelled so I decided to sell one ticket through Stubhub and this is where things went downhill fast. I transferred the ticket to Stubhub's ticketmaster account so they could do "instant delivery". The ticket sold, the ticket was transferred and left my account. Then I started getting emails from them saying there was an issue with the transfer.

I would give them a 0 if possible. I purchased tickets to a concert that turned out to be Fastlane tickets.. The problem was there was nothing in the description about them only being fastlane tickets. I didn't find this out until I got to the concert and had to buy additional tickets to get in. When I called Stubhub for a refund and to explain what had happened I was told there is nothing they can do by a guy who could barely speak English.

# NEVER AGAIN — 11 TICKETS, OVER $700, AND NO TICKETS ON GAME DAY. I purchased **11 tickets together in one row through StubHub**, spending **more than $700**, for the **Toronto Tempo vs. Atlanta Dream game on Monday, August 10, 2026, at 8:00 p.m. at Gateway Center Arena at College Park, Georgia**. The tickets were purchased the day before the game. After waiting approximately 24 hours and still not receiving the tickets, I became concerned. Then, on the DAY OF THE GAME, I received notification that the tickets were **not available**. At first, I thought this had to be some type of computer or delivery error. We were preparing to leave for the arena, and I had purchased ELEVEN tickets for my group.

 Bought a parking pass for Wrigley Field. It was the worst experience of my life. Never ever buy parking from StubHub. They sold parking to a lot that was  impossible to find. There were no gates  as described on the website when I was purchasing. There was absolutely no one working in this lot. There were just people walking around confused because there were absolutely no spots left. Because they weren’t checking to see if people  were parking without passage. So the people who parked there without passes, got all the good spots, and then the people who purchased passes and had to park elsewhere in the lot got towed because they were blocking the people park illegally.

I will never use StubHub again, and I strongly recommend that others avoid it. I spent over $700 on a premium concert ticket that was advertised and sold as a seat very close to the stage. However, when the ticket was transferred to me on the day of the event, I discovered that the seat I received was 10 rows farther back than the one I had purchased. The ticket delivered was materially different from the ticket sold. This was not a minor discrepancy. I paid a premium price specifically for a premium experience and ended up with a significantly less valuable seat. Because the transfer occurred on the day of the event, I had no realistic opportunity to resolve the issue before the show.

I bought tickets a month prior to my event, but upon my arrival, the tickets were not generating. Because of this, I needed to buy a whole new set of tickets at the event. I have spent at least two hours on the phone with StubHub explaining my situation. Some staff members told me I had a guaranteed refund; others told me I needed to be reviewed. I spoke with Kenneth and Marie; staff members have NO IDEA what they are talking about when you ask questions. Finally, I was told that I could not because I called after the event was over. But how was I supposed to call beforehand when the problem only occurred at the event itself?? I feel totally scammed. $300 down the toilet of this company. I was stolen from and then told for two hours that it was my fault.

Do not buy tickets through StubHub! Terrible experience. Would not give me my tickets. Did not let me know my tickets were unavailable until 3 hours before the concert, after we were almost there, traveled out of state to get there. StubHub should not be in the business of selling tickets, third-party or not, if they cannot deliver actual tickets!

Sold tickets on StubHub, and they kept the money. They say I owe them $700 from 2023 for tickets that they never delivered — I have full email documentation, which I provided to them, but WOW, the dispute process is so long and frustrating (hard copies sent certified mail, 30- to 45-day waiting period) that it seems to be designed to frustrate you. So here I am, out ~$250, because Stubhub is acting all sketchy like some shady scalper, and not following up to their own policies. My advice: NEVER SELL ON STUBHUB. They might make up a reason and decide to keep your money. Hate to say it, but Ticketmaster is better? It's expensive, but they don't steal from you like Stubhub does.

I sold two World Cup tickets for the England vs Croatia game on StubHub on June 16th. I received a sales receipt confirmation stating that I would receive my proceeds from the sale, $2880, within 5-8 business days. It is now July 31st, and I've received nothing. I've attempted to collect my money by calling their customer service dept four times in the last month. They don't help at all. They say they will have someone call me back. It never happens. I will fight to get my money back that legally belongs to me, not them.

Purchased 2 parking passes and a set of tickets to a concert. Parking passes were invalid, access was denied due to the lot was exclusive to production and stage crew. The parking representative said countless tickets were sold and denied entry for a two-day show for that lot and advised I only use certified ticket vendors in the future. The actual concert tickets were valid, but after not being able to attend the first night, I attempted to sell for free on their website. I guess to sell is free but cost to list was almost a 50% fee. StubHub was getting paid on the original sale and even more on the resale. It's not free. So then, I wanted to transfer and was advised due to a system error the system allowed tickets to be listed in error. This particular ticket was not available for transfer and should not have been allowed to be listed on their site for resale.

Purchased tickets that ended up twice the listed price. Can't go to concert as my wife has been x diagnosed with cancer. No full refund, only option is to sell the tickets at half the price paid. The resale page is user unfriendly. I'm giving up on trying to resell the tickets as the site is so frustrating. NEVER will deal with this heartless, greedy company and will recommend not to attend ANY event where tickets are sold through these thieves!

StubHub took my money for 7 Ed Sheeran tickets and never delivered them. We spent weeks calling customer service, were repeatedly told to "wait," and even sat on hold for 30+ minutes for a supervisor before the call was disconnected. After getting nowhere with customer service, we escalated the matter directly to StubHub's CEO and Executive Team, yet they also failed to provide any meaningful response or resolution. No tickets. No answers. No accountability. This is one of the worst customer service experiences I have ever had. I will never use StubHub again and strongly recommend that others avoid them. Please Do not buy from them - Fraud - They Do Not Care -

I purchased tickets in January 2026 and I am still unable to download the tickets. I was told that the link from TicketMaster is no good. The original seller of the tickets is non-responsive. I call StubHub daily and they keep telling me to wait "72 hours". The company polices are unacceptable even though they proclaim to have a guarantee.

I can no longer purchase tickets through this entity or any other that has people who I cannot understand. How disrespectful, when I have an issue I call customer service and the rep don't fluently speak my language. Imagine me as hardworking citizens patronizing events and I don't get reciprocated any support in doing so. That money is going to another country and will not come back to my country or the citizens here. This business practice will help to bankrupt this country along with the current administration. It's really frustrating and to not have to deal with it I'd rather not do business of the sort.

StubHub informed me that the tickets I purchased are unavailable. After many, many back-and-forths with unprofessional and unhelpful customer service agents, the outcome is that they can't offer alternative tickets (which the original email said would be an option) and they won't offer a StubHub credit that I can use to buy other tickets (because even though they originally offered this as an option, the system they use to automatically issue StubHub credit refunds is apparently permanently broken and for some reason they can't do it manually?). The only remaining option is a very time-consuming cash refund option. I had only purchased the tickets on StubHub (as opposed to at the venue, which would have been cheaper than StubHub) because I was able to get good deals with cash back and a credit through my credit card.

My listing went missing prior to the expiration time. I contacted Stubhub and they advised that the buyer did not complete the purchase because they did not have the funds to make the purchase. Well, this would fall out of my control and would not hold me liable that my tickets which were off the market for purchase for the public. Stubhub advised they were not responsible for the error but the case is still unresolved and which left my listing active after expiration of the event. Stubhub closed my conversations without resolving the issue and did not take accountability of the error on their end. Stubhub has provided the worst customer support of my life, I do not recommend this service

I ordered seven tickets for Friday, July 17 at Delmar racetrack. I waited patiently for the tickets to show up, very frustrated that I had to wait till the actual day to receive my tickets. I had invited 6 other people who were coming from all over when 11 AM came. I got an email that said the tickets were not available. There was no alternative tickets available since it was opening day. We had to go to the racetrack and get walk-in tickets twice the price because the tickets I ordered were not available. I will never order or trust STUBHUB again. Very, very disappointed.

StubHub customer experience is the worst one I have ever experienced. I purchased the tickets and was referred to another site to download using an email address that was not mine. This did not work and Stub Hub has no human to contact to resolve the problem. It provides no logical methodology to gain a resolution. It should provide a really clear warning “customer beware. We have no way to resolve a simple problem of delivering tickets. Just throw your money in the ocean.” I would not recommend their service or ever use them again for any event I actually want to see!!!!

I am extremely disappointed with my experience using StubHub. I purchased tickets to see one of my favorite comedians, Godfrey, on June 11—more than a month before the show. My tickets were supposed to be delivered to my phone by 4:00 p.m. on the day of the event, which began at 7:00 p.m. When 4:00 p.m. came and went with no tickets, I logged into my StubHub account to see what was happening. That's when I found a message stating that the seller was unable to provide the tickets I had already purchased and paid for, and that no comparable replacement tickets were available. Instead of enjoying an evening I had been looking forward to for weeks, I was left scrambling just hours before the show, only to learn that my only option was to request a refund. To make matters worse, StubHub indicated that it could take up to 10 days to receive my money back.

RUN, RUN, RUN AWAY FROM STUBHUB! THESE GUYS ARE CRIMINALS. Criminals take something and give nothing in return. Here's what happened with these criminals. I purchased tickets 8 months ago to the Monty Python Spamalot show. Unfortunately, we were not able to claim the tickets through the StubHub application.

IT IS A BIG SCAM! I purchased two tickets and never received them. I was on the phone for over 4 hours with customer services and they kept blaming Ticketmaster which appeared to be a lie. When I asked Carlos to transfer me to a supervisor he refused to and said the problem was on ticketmaster's end. When I called ticketmaster they told me that they never received a transfer request from Stubhub. They literally scammed me and got away with it. NEVER PURCHASE ANYTHING FROM STUBHUB.

I would leave zero stars if possible. I bought tickets to a Yankees/Dodgers game while on vacation in New York. The game was rained out and rescheduled for the next day. We were unable to go because we had non-refundable tickets for another event. The only options were to go to the game or relist the tickets to try and resell them. I paid well over $200 for the 2 tickets. When I tried to relist them to try to get some of my money back, it came up and told me that they would not show buyers my tickets because there were other tickets in the section for sale for $43. If I had purchased them directly through Ticketmaster, I would have had the option to exchange them for another game within the next 12 months. So, we had to eat the money for these tickets.

Worst customer service and prices ever. They’re not refunding for a cancelled event, saying it’s postponed. All of my friends have already received refunds for this event. It’s ridiculous they can run a business like this & hold funds for absolutely no reason. It could be a year this concert is postponed for all they know. I’ll never purchase any tickets from StubHub again.

I purchased tickets to a destination Concert at Red Rocks in Colorado on 7/8/26. Day of concert we go early in day and realize are seats are actually row 70 (the very last row, left for wheelchair access). I immediately call StubHub and explain I purchased row 24 and I am not happy about the switched out tickets that said were an UpGrade. Customer Service tells me only way to get a refund is to cancel the purchase. So I ended up buying 2 more tickets, I did not get the new tickets till 6 pm night of concert, and I was not going to cancel my crappy seats till I knew I had confirmed seats. I spent another 35 min on ph cancelling the orig purchase from the venue parking lot. Customer service confirms my refund and says I will get a series of emails later that night and to follow the instructions and return the unused tickets either that night or the next morning.

Updated on 07/24/2026: Just a follow up on the review I wrote earlier today. I got a message from StubHub asking how my experience was. I was supposed to click on a link to write a review, and instead it just took me to their site where they showed what other events I might be interested in. I suspect they don't care too much about my opinion of their "service", but wouldn't mind selling me more tickets.

Is this my first and last time buying a ticket from this company? They are so overpriced, it was a $100. More than the actual website issuing the festival itself. I can't understand how this is a ticket provider. Trying to give you a better deal on tickets. When they are almost tripling, the cost to begin with. I don't know how this company is going to survive. Very long. Do a business like this is not a good look for a company. You guys should be ashamed at yourself. Charging prices like that. The festival holders are charging 184. You guys charge me 296 for a ticket seriously.

Would strongly recommend NEVER using them. They are a legalized ticket scalper that holds no responsibility. Had I just bought tickets from the ballpark I would have been able to reschedule our game instead. They left me hanging for $500. Just don't use them, they are a bunch of scam artists.

Deactivate account, delete StubHub app, and don’t look back! Never got the ticket that I purchased and all messages were circular — poor lame excuses of so called attempts of helping. I don’t blame the people. I blame the company training them this way, no solution, just plenty of ‘I don’t know’ and redirecting. After 6 frustrating hours, 5 human agents (wouldn’t bet on it though), and plenty emails, and verging on tears, issue was resolved at the concert venue in 10 seconds.

Horrible - had a serious family emergency with individuals with special needs - tried to relist my tickets to try to recoup some money - it is impossible!!!! I was on chat with a rep for 60 minutes and still did not resolve the issue. The Stubhub site says you need to upload your tickets in which I tried to do, even with the rep, but it does not allow you too - even though the tickets were bought through them... Total scam to make sure they get their money - Do not recommend at all! I would give a ZERO if I could.

I purchased the Parking Pass at the same time I purchased the Nate Bargatze comedy concert ticket. I believed this would ensure me parking close to the venue, San Diego Pechanga (Sports) Arena. NEVER TRUST STUBHUB. The parking lot was about 7 blocks away with the last 2 blocks in a unfrequented poorly lit area off of Rosecrans. When I arrived at the lot the sketchy and unpleasant man quickly told me that I will need to make my own arrangements to get back to the lot after the concert and said, "you can walk or call Uber, we will shuttle you there but not back." When I pointed out that the printed parking pass, which was poorly drafted; nonetheless, did state to text "Shuttle" after the concert, the sketchy unpleasant man shrugged.

I'm writing a review now, because of my month's long frustrations with tickets I bought for my husband, back in November 2025, for our Anniversary. I've been around and around with StubHub since January 2026 when I first got an email that my tickets were ready, but have been given the same access code every time I reach out, that doesn't allow me access to anything. The concert is now in 5 days, we had to reschedule things, take off work, etc plus the venue is 3 hours away from the city we live in, but still at this point, 5 days before concert, unsure if we'll even have tickets to attend. The last response id gotten basically said they are "on track" with ticket delivery and if I don't receive the tickets by the day of concert to reach out and they'd help figure it out from there. Completely unacceptable to think about going around and around with them into the actual day of concert! People have lives and jobs to plan around!!

Trying to purchase baseball tickets for a work event and it was the most frustrating experience. The website was glitchy. I tried several times to change my credit card because they had an old card on file. Nothing worked. I called customer service for help and they were straight up condescending. Will be buying tickets elsewhere in the future.

In January I purchased second row tickets for Earth, Wind & Fire and Lionel Richie at MSG on July 11th. They showed the stage layout, and I purchased tickets in the second row directly in front of a runway stage layout, section D. Section A & c were on either side of the runway. I paid $1,100/ticket. I go to the concert, there was no runway, and now section B has seats. I went online and Stubhub was selling tickets in my section for $256/ticket. A true bait and switch operation. Don't I feel like the fool! I will never use stubhub again!!