StubHub Reviews

StubHub is a fraudulent organization. I bought concert tickets through them for Folk Fest in Edmonton. They charged me $519. I couldn’t make it. I sold the tickets to a buyer that stub hub found. I sold the tickets through stub hub. The cost was $590. The buyer paid stub hub. I spoke to him. Stub hub then charged ME $590 as well. So in total, I paid $1118. For a concert that I did not attend. I have spoken with StubHub 20 times now and they changed their story, now calling the ticket transfer a “gift”. They took his money (I confirmed), and they took my money twice. This is a fraud. The company should be illuminated as a criminal organization.

I purchased very expensive tickets for the Céline Dion concert through StubHub. StubHub claims that the tickets were transferred to me, but they never appeared in my Fan Wallet, and I have never received access to them. Despite contacting StubHub for help, no one has taken responsibility or provided a real solution. I am now left in complete limbo, without the tickets I paid for and without any clear answers about what happened to my money. This experience has made me feel completely scammed. StubHub was part of this transaction, collected my payment, and should be responsible for ensuring that the tickets were actually delivered and accessible—not simply claiming that a transfer was completed.

I clicked on the correct Monster Truck event I intended to attend, but the StubHub link directed me to a different show/date without me realizing it. I completed the purchase believing I was buying tickets for the event I had selected. I discovered the error within minutes. The tickets StubHub sold me were for an event that had already started approximately an hour earlier, so I obviously could not use them. I immediately contacted StubHub support, explained what happened, and requested a refund or account credit.

They sold my tickets 2x. I purchased and could not attend. Went to resale. They said they would take care of everything since I purchased on Stubhub. They resisted my tickets. Sold them. Then emailed me saying my sale was canceled because I didn't send the tickets. I have screenshots of it all and how I was told I needed to do nothing. So, they resold my tickets, will not give me money for resale, and are double collecting on the same set of tickets. NEVER AGAIN. I am filing with attorney General and BBB. STAY AWAY. THEY ARE DIRTY.

StubHub is the worst! Bought tickets for a concert at a dump price to only find out a week before the concert that a group that was advertised to be there wasn’t after all. I sold my tickets and only received a fraction of what I paid and lost out on my hotel stay. Never again.

The worst experience that I have ever had working with customer service for any company I’ve ever dealt with. Going round and around with the AI chat bot trying to get live help. No response to e mail requests for help. No answer on their published help phone number. I will NEVER use Stub Hub again-and neither should you.

If I could give StubHub zero stars, I would. On the day of the event, 7 hours prior, to be exact, a StubHub rep called to tell me my tickets were no longer available. I was assured I would get more tickets. I have purchased from StubHub Milton’s, so I had no reason not to trust the process. 5 hours later, and 2 hours prior to the event, I’m still waiting on tickets. I never got those tickets. I drove 3 hours with my children to a concert I couldn’t get into because StubHub told me I would get the tickets by email. Never did.

If I could rate 0 stars I would!! Be careful with the bate and switch StubHub does on parking, this is the second time in 3 weeks I purchased a parking pass (one at Wrigley and one at Globe Life) after the transaction was made for a specific lot I get tickets for a lot no where close. I called StubHub and they are telling me that’s the lot the user was selling in both instances. I have screen shots of both orders and they are not what was purchased. Thank goodness my Credit Card Company has seen this all too often with StubHub and instantly credited both time. Needless to say I’ll never deal with POS StubHub again!!

I used your site last Friday for a Husker Game and was promised tickets. This was an important time as my children also ordered tickets, 14 total on 3 different orders. All tickets were to be sent by 3 on Saturday, NONE of them were delivered. I tried for an hour. No help, no discount, NO TICKETS, and still have a hold on my credit card. 8 SECONDS TO GET A HOLD, 8 DAYS TO DROP IT. Poor customer service, ruined weekend and still waiting for hold to come off?!😡

StubHub's system failed during a sale, locking my dashboard on "Sold" but never processing the buyer's payment. Their glitch held my tickets hostage and never returned them to my app. I couldn't use or relist my property, costing me $2,160. Support confirmed the system error, yet their executives are now lying to the BBB to cover it up. I have the screenshots proving they stole my inventory. Sellers beware!

When we contacted Stubhub in regards to their 100% protection policy we were told there is nothing they can do and they would not refund the costs for the tickets. Their customer service support was not only useless, repeating the same script in barely understandable English and putting us on hold for 30 mins at a time but a manager finally hung up on my wife. Will never use them again and highly recommend you stay away from this company

Worst ticketing experience ever, even worse than the last time I used them. Purchased tickets for a Coldplay concert from them months in advance, didn’t receive ticket email 24 hrs before event and started to get worried. All I was able to access was their chatbot which just took me in circles over and over. Said sometimes tickets are late, funny thing is, I couldn’t find tickets anywhere else. I went to event venue and concert was apparently cancelled some time ago. I never heard anything about that from the StubHub chatbot or online either. I got a refund from them immediately with a 20% bonus in StubHub credit, however, I wasn’t able to get the actual amount credited to my card.

I am tired of calling and speaking to people who don't understand what they're doing. I sold 4 tickets on their site and the show was 8/29/26 and it was my first time listing and no one helped me. I didn't know you had to list one at a time. Either way my tickets were front row, some were center and just a couple were front right. Ok so The Who we got a 25% off dang good! But Stub Hub without paying me accessed my account x5 trying to get money from my account for the 25% difference. Why couldn't they deduct from the ticket sale. Another thing is they won't pay me because they claim they don't have payment info. What?!!! Didn't they get into my account x 5 to get the difference? To this date I call and no one knows anything they say well your ticket this and that still scolding me after it was rectified and that should not be the way you lead a conversation. I'm asking when do I get paid for the tickets sold?!!! No answer. They will look for any excuse!

I purchased tickets for the David Byrne show at Hollywood Bowl a few days before the concert. Day of the concert, we had no tickets. It was hard to reach anyone, but when we finally did, it was really hard to understand what the person was saying which made things a little bit annoying. But they told us that they’ll get back to us in two hours which I said the concert starts in two hours and were midway to the Hollywood bowl. An hour before the show we reached out to StubHub again and it was such a back-and-forth experience. We had to wait 30 minutes on the phone for a manager who offered us downgraded seats for the same price that we paid for our decent seats. We obviously declined. I’ve been hearing similar complaints as mine. Which is why I decided to share. Buyer beware

I am filing a formal complaint against StubHub for engaging in deceptive marketplace manipulation and anti-consumer pricing enforcement. StubHub actively suppressed my legitimate ticket listing, coerced me into selling at a massive financial loss, and falsely claimed the pricing structure was my "choice."

Bought tickets months before the event. Center ice for the Bruins. Paid the price, then was advised a month later that the tickets weren't available but that they would offer replacements close by. Went from Center ice to the nosebleeds, not even close. Go back on their site; plenty of tickets available all around, the ones I purchased, but they are getting more money. I hope the next poor schmuck that buys the tickets doesn't get screwed when the price goes up. Knew it was too good to be true.

First and last time using StubHub. To make a long story short, I spent weeks contacting StubHub because I had not received my tickets. Every time I reached out, I was told to keep waiting. The day of the event finally arrived, and I still never received the tickets I had paid for. I had no choice but to purchase new tickets through Ticketmaster, where I received them immediately without any issues. After that, I spent nearly 10 days trying to get a refund from StubHub, only to be told that they could not do anything for me. Ultimately, I had to dispute the charge with my credit card company, and thankfully, they resolved the issue quickly. A ticket platform should provide peace of mind—not leave a customer without tickets on the day of the event and then make them fight to recover their money. Based on my experience, I will not use StubHub again.

I sold two tickets to Seinfeld on August 5, 2025. It's now September 2026, and I haven't received the $ 1,440 yet. Every time I call, they say to wait 2 weeks. I don't know where else to turn. Is calling my Attorney General an option, and has anyone else had this issue?

We purchased tickets for a concert and then airfare and hotel to match. Got a confirmation email and even had the individual tickets show up, but never with a barcode for the event to scan the ticket. Spent an hour on the phone with them and asking them to escalate only to be told that they showed up in a different persons name, so they couldn’t resend the tickets. Nobody ever showed to use the seats we had purchased, but we weren’t allowed entry because we didn’t have a ticket that could be scanned.

I purchased tickets to an Olivia Dean concert in Austin, Texas on August 29, 2026. I got an email with an order number, ticket information, and a link to accept ticket. I did. I didn’t give it a second thought, and we spent six months looking forward to the performance. Nearing the date, I get emails asking me if I need to purchase a parking pass for my event. On date of concert, I get an email telling me to enjoy my event; ticket information is listed in the email. On the day of event, I open the StubHub app, tickets are there but with no barcodes. We go to the Moody Center hoping someone in ticketing can help. They gave me the number for StubHub customer service.

I purchased tickets to the Chris Stapleton concert at Mercedes-Benz Stadium in Atlanta, Georgia, on August 21 on January 16. I received a confirmation number for my original ticket purchase, so I had every reason to believe my tickets were secured and that I would have no issues attending the concert. When I attempted to claim my tickets through StubHub and transfer them to my Ticketmaster account, the tickets would not appear under “My Tickets” in Ticketmaster. I contacted StubHub support and, to be fair, the first representative I spoke with was very kind and helpful. I provided screenshots showing that I was using the correct email address and that there were no tickets in my Ticketmaster account.

These guys are scammers. I purchased tickets. The tickets are outrageously overpriced (1,500% of their actual price). Plus, I checked with the ticket office. Tickets have not been released yet (and when they do, they will be 10% of what these scammers charged). So, these folks are selling tickets they do not have for scalper prices, taking the money, and then NOT providing the tickets.

This is about as close to a criminal organization as it gets. Makes the Mafia look like Girl Scouts. I can't believe the Capital Group is a shareholder of this Ponzi scheme. Don't waste your time with customer service because no matter how bad they screw you, they won't do the right thing. I was worth about 2-3000 dollars in fees and they won't do the right thing over a $30 parking pass that they NEVER DELIVERED. I have learned my lesson. Lay with dogs, you'll get fleas!

On August 14 at 8:45 AM, I purchased two first-row seats to the August 14 WWE event at TD Garden in Boston and immediately received an order confirmation. Later that afternoon at 4:35 PM, I received a text asking if I had received my tickets. When I clicked no, StubHub offered me replacement seats—all in the second row. Those second-row seats were priced around $100 less than what I had paid for the first row. StubHub "generously" offered them at no additional charge.

I will never use Stubhub again. I listed legitimate, verified Ed Sheeran tickets that I had originally purchased through Ticketmaster. This was my first time selling on StubHub, and I made an honest mistake when entering the concert venue and row number. Everything else about the listing and the tickets was accurate. The buyer noticed the discrepancy, the transaction was canceled, and the tickets were returned to StubHub, but StubHub never gave the tickets back to me or the price of the tickets despite thing being flagged way earlier before the concert.

I got suckered in to using this company through my Chase Sapphire Reserve credit card. I bought two tickets to Bob Dylan, overpriced relative to other platforms but no problem - I had free credit to spend. A friend cancelled so I decided to sell one ticket through Stubhub and this is where things went downhill fast. I transferred the ticket to Stubhub's ticketmaster account so they could do "instant delivery". The ticket sold, the ticket was transferred and left my account. Then I started getting emails from them saying there was an issue with the transfer.

I would give them a 0 if possible. I purchased tickets to a concert that turned out to be Fastlane tickets.. The problem was there was nothing in the description about them only being fastlane tickets. I didn't find this out until I got to the concert and had to buy additional tickets to get in. When I called Stubhub for a refund and to explain what had happened I was told there is nothing they can do by a guy who could barely speak English.

# NEVER AGAIN — 11 TICKETS, OVER $700, AND NO TICKETS ON GAME DAY. I purchased **11 tickets together in one row through StubHub**, spending **more than $700**, for the **Toronto Tempo vs. Atlanta Dream game on Monday, August 10, 2026, at 8:00 p.m. at Gateway Center Arena at College Park, Georgia**. The tickets were purchased the day before the game. After waiting approximately 24 hours and still not receiving the tickets, I became concerned. Then, on the DAY OF THE GAME, I received notification that the tickets were **not available**. At first, I thought this had to be some type of computer or delivery error. We were preparing to leave for the arena, and I had purchased ELEVEN tickets for my group.

 Bought a parking pass for Wrigley Field. It was the worst experience of my life. Never ever buy parking from StubHub. They sold parking to a lot that was  impossible to find. There were no gates  as described on the website when I was purchasing. There was absolutely no one working in this lot. There were just people walking around confused because there were absolutely no spots left. Because they weren’t checking to see if people  were parking without passage. So the people who parked there without passes, got all the good spots, and then the people who purchased passes and had to park elsewhere in the lot got towed because they were blocking the people park illegally.

I will never use StubHub again, and I strongly recommend that others avoid it. I spent over $700 on a premium concert ticket that was advertised and sold as a seat very close to the stage. However, when the ticket was transferred to me on the day of the event, I discovered that the seat I received was 10 rows farther back than the one I had purchased. The ticket delivered was materially different from the ticket sold. This was not a minor discrepancy. I paid a premium price specifically for a premium experience and ended up with a significantly less valuable seat. Because the transfer occurred on the day of the event, I had no realistic opportunity to resolve the issue before the show.

I bought tickets a month prior to my event, but upon my arrival, the tickets were not generating. Because of this, I needed to buy a whole new set of tickets at the event. I have spent at least two hours on the phone with StubHub explaining my situation. Some staff members told me I had a guaranteed refund; others told me I needed to be reviewed. I spoke with Kenneth and Marie; staff members have NO IDEA what they are talking about when you ask questions. Finally, I was told that I could not because I called after the event was over. But how was I supposed to call beforehand when the problem only occurred at the event itself?? I feel totally scammed. $300 down the toilet of this company. I was stolen from and then told for two hours that it was my fault.

Do not buy tickets through StubHub! Terrible experience. Would not give me my tickets. Did not let me know my tickets were unavailable until 3 hours before the concert, after we were almost there, traveled out of state to get there. StubHub should not be in the business of selling tickets, third-party or not, if they cannot deliver actual tickets!

Sold tickets on StubHub, and they kept the money. They say I owe them $700 from 2023 for tickets that they never delivered — I have full email documentation, which I provided to them, but WOW, the dispute process is so long and frustrating (hard copies sent certified mail, 30- to 45-day waiting period) that it seems to be designed to frustrate you. So here I am, out ~$250, because Stubhub is acting all sketchy like some shady scalper, and not following up to their own policies. My advice: NEVER SELL ON STUBHUB. They might make up a reason and decide to keep your money. Hate to say it, but Ticketmaster is better? It's expensive, but they don't steal from you like Stubhub does.

I sold two World Cup tickets for the England vs Croatia game on StubHub on June 16th. I received a sales receipt confirmation stating that I would receive my proceeds from the sale, $2880, within 5-8 business days. It is now July 31st, and I've received nothing. I've attempted to collect my money by calling their customer service dept four times in the last month. They don't help at all. They say they will have someone call me back. It never happens. I will fight to get my money back that legally belongs to me, not them.

Purchased 2 parking passes and a set of tickets to a concert. Parking passes were invalid, access was denied due to the lot was exclusive to production and stage crew. The parking representative said countless tickets were sold and denied entry for a two-day show for that lot and advised I only use certified ticket vendors in the future. The actual concert tickets were valid, but after not being able to attend the first night, I attempted to sell for free on their website. I guess to sell is free but cost to list was almost a 50% fee. StubHub was getting paid on the original sale and even more on the resale. It's not free. So then, I wanted to transfer and was advised due to a system error the system allowed tickets to be listed in error. This particular ticket was not available for transfer and should not have been allowed to be listed on their site for resale.

Purchased tickets that ended up twice the listed price. Can't go to concert as my wife has been x diagnosed with cancer. No full refund, only option is to sell the tickets at half the price paid. The resale page is user unfriendly. I'm giving up on trying to resell the tickets as the site is so frustrating. NEVER will deal with this heartless, greedy company and will recommend not to attend ANY event where tickets are sold through these thieves!

StubHub took my money for 7 Ed Sheeran tickets and never delivered them. We spent weeks calling customer service, were repeatedly told to "wait," and even sat on hold for 30+ minutes for a supervisor before the call was disconnected. After getting nowhere with customer service, we escalated the matter directly to StubHub's CEO and Executive Team, yet they also failed to provide any meaningful response or resolution. No tickets. No answers. No accountability. This is one of the worst customer service experiences I have ever had. I will never use StubHub again and strongly recommend that others avoid them. Please Do not buy from them - Fraud - They Do Not Care -

I purchased tickets in January 2026 and I am still unable to download the tickets. I was told that the link from TicketMaster is no good. The original seller of the tickets is non-responsive. I call StubHub daily and they keep telling me to wait "72 hours". The company polices are unacceptable even though they proclaim to have a guarantee.

I can no longer purchase tickets through this entity or any other that has people who I cannot understand. How disrespectful, when I have an issue I call customer service and the rep don't fluently speak my language. Imagine me as hardworking citizens patronizing events and I don't get reciprocated any support in doing so. That money is going to another country and will not come back to my country or the citizens here. This business practice will help to bankrupt this country along with the current administration. It's really frustrating and to not have to deal with it I'd rather not do business of the sort.

StubHub informed me that the tickets I purchased are unavailable. After many, many back-and-forths with unprofessional and unhelpful customer service agents, the outcome is that they can't offer alternative tickets (which the original email said would be an option) and they won't offer a StubHub credit that I can use to buy other tickets (because even though they originally offered this as an option, the system they use to automatically issue StubHub credit refunds is apparently permanently broken and for some reason they can't do it manually?). The only remaining option is a very time-consuming cash refund option. I had only purchased the tickets on StubHub (as opposed to at the venue, which would have been cheaper than StubHub) because I was able to get good deals with cash back and a credit through my credit card.