StubHub

This company should be party to a class action lawsuit in my opinion. Be VERY careful listing your tickets with them. We attempted to list our tickets and after the final step no tickets showed, so we re-entered them thinking they had not successfully listed. Apparently they had sold so fast that they didn’t show. Seeing nothing listed we relisted them. They sold again. We were held financially responsible for them and they charged us $600 extra! The system should alert you and say “Hey! These tickets already sold from this seller!” StubHub has a responsibility to design a system that protects sellers from this. The manager hung up on me. So frustrating. We will never use this company again.

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

This was my first time trying to sell tickets on Stub Hub. I had priced my tickets at a certain amount. After editing the sale apparently I made an error. One of the three tickets sold for the mistaken price. I called to try and correct the error but they could not and told me I would be charged 40% or more in fees because of a mistake. So please DO NOT MAKE AN ERROR. YOU WILL BE CHARGED DOUBLE!!! They leave no room for error.

My first StubHub experience went terribly, inconceivably wrong. I decided to blow my annual entertainment budget on 3 Elton John concert tickets this a.m., StubHub confirmed the order so off I went on my merry way. Hours later, during my lunch break, I happen to check email and find these words in an email from you, "Hi **, We found an issue after receiving the following order from your account. For your protection, we've cancelled this order and temporarily locked your account. Please contact us and we'll help you fix this."

Last fall, I took my gf to NYC to see a show. Bought the tickets through StubHub because it was sold out. Traveling from Baltimore, we went up for the weekend. Hotel, dinners, etc ran about $1,000. Tickets were another $400. Got to the show and our tickets wouldn't scan. The box office said they were apparently double sold, and that it happens a lot with StubHub. StubHub gave me a refund and a credit of 20%, but the show was sold out, so our weekend was wasted.

Week of 1/1 we posted (4) United Club Chicago Bear Playoff tickets on StubHub for $450 a piece. Several days later, we never received any notification from StubHub on status of tickets and our listing disappeared. We unknowingly went to the game and thus were turned away since our tickets had been re-sold online via the "Barcode", rendering our actual paper tickets invalid. When I contacted StubHub, they denied any wrongdoing. Sariah from StubHub's Trust and safety team, explained our account was never hacked, and the listing for our tickets were taken down "one ticket at a time" and resold on Ticketmaster. She instructed me to deal with Ticketmaster direct, since they were the vendor whom sold the tickets and StubHub's hands were tied. I said I do not have an account with Ticketmaster and they would not be able to help.

Recently bought tickets to NHL game in Anaheim. Paid $600 for 6 tickets, for which they sent me an email that said I could use mobile app which I tried to use but couldn't install on my phone. So instead I printed the tickets. When I went to the game they wouldn't allow printed tickets in anymore. We missed the game. When I called StubHub they refused to give a refund, didn't offer even partial refund or talk to supervisor. Unbelievable.

I purchased tickets to an event. I had no idea where I would or could park. I seen that StubHub was advertising for parking for event, didn't say 3rd party seller and said it was 0.05 miles from parking spot to event. I purchased tickets for a total of $24.95 + fees of $7.25 = $32.21. The ONLY INFO provided was that it was 0.05 miles to venue. I HAD TO PURCHASE IN ORDER TO GET PARKING DETAILS. Once I received details I noticed that it said SP+ parking operated lot. Further only allowing my vehicle to be parked from 5 p.m. to 5:00 a.m. So I went to SP+ parking site and find had I went directly to their purchase site that from 5 p.m. to 5 a.m. (said daily parking 18 hrs) would have been only $11.25 + $5 into weekend and 24hrs would be $25 for 24hrs weekend rate.

We had a very negative experience with StubHub. We purchased a very expensive ticket for the Premier League for my son and his 21st birthday. A dream present for him. When he got to the match, the seat was completely different to the one we purchased. StubHub admitted it was their mistake. And yet, despite their Fan Protect 100% guarantee, we had to fight for a month with them to get a fraction of the refund. Terrible service. Misleading advertising. I’d never use them again.

My husband and I purchased tickets in October 2018 to the Peter Seeger concert which will be January 11 in Tennessee. We were not able to go so I went back to StubHub to sell them... Which I did... I actually took a $50 loss but was just happy to recoup some of my money. Yesterday I received an email from StubHub that they are charging me for the cost of the tickets because they were NOT VALID TICKETS! What? Hello... I bought them from you... So now I am going through the hassle of reporting them to PayPal, Better Business, ConsumerAffairs and you the consumer!

I purchased very expensive seats Courtside Row 1A. The section on StubHub website showed the section as 1 row. I viewed the picture from the seats. It showed Front Row courtside just as I was looking for. I viewed Row 2. It showed a 2nd row seat with seats in front of it. When we arrived at the venue we were seated behind another row listed as Row 1 with seats directly in front of us. We had 0 elevation and it was extremely hard to see. When I called StubHub they ramble and ramble and do nothing. What a waste of a company. I may dispute the charge but will reach out again to the senior leadership team. Such a fraudulent sale. They should be ashamed. Indiana Pacers and Bankers Life Fieldhouse was the venue. Proceed with caution.

STUBHUB IS THE WORST COMPANY EVER! DON'T DEAL WITH THEM! I tried to preorder Kelly Clarkson tickets and somehow got taken to the StubHub website. I accidentally purchased the tickets for Fresno which should of been for LA for over $200! I tried to get a refund for the mistake but StubHub refused to work with me or give me a refund. I opened up a complaint with my credit card company and they refused to give me a refund as well. Here is the thing StubHub refuses to give me my tickets until the day before the concert. Since Fresno is not close It is unacceptable that I get the tickets the night before. They are basically unusable. This is ridiculous. I paid for the tickets. Give me the tickets! This is such a rip off! Never do business with them. Their customer service says they want to help but they don't! It is all a scam! A VERY DISGRUNTLED CUSTOMER.

I was searching for seats at a Queen concert in July in Wash DC. Clicked on several seat locations back and forth, picked 4 in a good section, saw almost $700 in my cart, loaded my AmEx card info, hit OK and Voila, the site said, "Your Cirque du Soleil tickets are all mine!" Just a few problems here: I didn’t buy those tickets and the performance started in 45 minutes and I live 4 hours from DC. I feel these were dumped on me fraudulently. I called StubHub literally seconds after seeing this and they said tough luck, they wouldn’t help.

Bought World Cup Junior Hockey game tickets on Dec 30th in Vancouver BC, as the New year treat for my sons. When arrived to Rogers arena tickets were scanned but we've been told someone scanned same tickets barcodes earlier. We didn't get any error messages from StubHub nor replaced tickets. When calling customer service, they said the seller should have left us voicemail about some "issue" with the tickets. When I asked why not email and replaced tickets, which they said it was a good question. As a result - two upset sons, and we had to go home, as new tickets at the site were pricey. They offered a refund, let's see what we get with that. Will never use their "service" again.

Ordered tickets for soccer game in Manchester. Problem with hotel accepting original delivery before we arrived so tickets returned to seller. Still 10 days before event and I immediately contacted Stubhub to resolve. Spent full week on web-chat, phone, completing forms, but never got a single reply - every chat agent committed to getting back to me but never did. Finally the day before the game they confirmed the “trusted” seller had received the returned tickets but was under no further obligation to give me the tickets I’d paid for. They didn’t have to remail, and I even offered to collect them but was refused. This is a complete scam - because of 1 mix-up at the hotel reception the seller can refuse to give me my tickets and Stubhub were no help at all. I’ve submitted a formal complaint, let’s see if they respond. €500 lost and two sad sons - Happy Christmas!

Placed Snowglobe tickets for sale on StubHub only to find at last minute that tickets could not be transferred via mail in time so attempted to cancel sale since it could not occur. Even after attempt to cancel transaction, Stubhub charged $84 for 40% fee for tickets that were never sold on site. Attempts to resolve with customer service were useless as they were unwilling to reverse the fee nor even reduce the fee even though no transaction occurred on Stubhub. Complete lack of customer service, absurd policies and lock on market for innocent buyers/sellers seeking a safe place. Craigslist is sadly a safer place then Stubhub for ticket sales. Last Stubhub visit!

I was selling tickets to the SEC championship game on StubHub. While monitoring the prices I decided to lower the price of my tickets. It's simple, you go to your account. Lower the price of the tickets and re-post. Within a period of minutes, the time it took me to log into the site and re-post the original tickets sold and the re-posted tickets sold. They are telling me their system doesn't track the sell of seats and that I am responsible for the double sell of the same seats. The facts as I see them: They do track sells because I was sent an email that indicated an error had occurred. They will not let you speak with anyone. I requested to speak with someone multiple times. They will not tell how much they paid for the replacement tickets or why wasn't the buyer notified that they seats had been sold and purchase other seats on the site.

I purchased concert tickets online but StubHub failed to deliver. I contacted them numerous times and each time I was told that they would review my case. I am still waiting to receive the refund. Stay away from this company!

If you want to buy the tickets in StubHub, please ask Jesus to bless you. If it has any problems occur, StubHub staff doesn't help you. Even I prove the ticket was fake and not exist, they don't refund to you. Paid a huge service fee and got the ** service. I sent a comment here few time and StubHub replied to have someone to follow and until now "No". Please think it clear when you choose their service. Very painful!!!

I purchased two tickets to go and see Elton John's Goodbye Yellow Brick Road tour from StubHub on July 04, 2018 and put the charge on my American Express. Tickets were promised on Dec. 10, 2018. Show was dated on Dec. 12, 2018. Around Dec. 10 I received a email stating that my tickets would not be delivered until Dec. 11. and on the same date I received an email stating the ticket seller did not deliver the tickets on time and no tickets were available. I requested a refund which they did provided three days later. The show was for my wife birthday, which we could not attend. So StubHub had my money for 5 months and now I did not get my tickets. Bad business company, I will never buy from them again.

I purchased tickets through the venue vendor for the national volleyball tournament in Minneapolis. We fully intended to go. However, due to unforeseen circumstances, we were unable to go. I waited until after the regional finals were completed to post the tickets on StubHub. I selected the flash ticket sale on the website because I have never had actual tickets that I could not electronically transfer. There was no description of what a flash sale ticket was. If I had chosen the hard ticket option, I wouldn't have been able to sell them. My tickets sold on the Wednesday prior to the event. I filled out all the paperwork as provided to me by StubHub.

I bought my boyfriend Toronto Maple Leafs tickets - Sec 120, Row 2. This was for his birthday. To be honest, I was extremely nervous purchasing these tickets because they're SO EXPENSIVE, almost double the retail price and there were a ton of negative reviews and I was afraid I'd get fake tickets and get denied at the door. My best friend purchased tickets from StubHub before and told me they're pretty legit and never had a problem. I took a huge gamble on these and bought the tickets for $500 each. The day of the game, I was literally shaking in fear and prayed the tickets were real and they would scan properly and thank God THEY DID!

My daughter gave me a $100 StubHub gift card in December of 2017. I tried to enter the code and PIN into my online profile, but it would not accept it. I started calling StubHub to resolve it and since last March I have spent over 4 hours on the phone with them. I still can't use it. Now they claim that they have figured it out, it's December 21st 2018. Still no results. I have lost tickets I wanted 3 times now. This company does not give a damn. If it doesn't show up in 24 hours I'm going to throw it away because I can't stand the grief of realizing they ripped off my daughter and I. Terrible!

I have used StubHub for ten years selling NFL tickets (almost 100 games) always in pairs. This week I found that Stubhub split off one of the tickets, leaving the other unsold. The associate I spoke with admitted error and assured me they would reimburse. Next day however another individual gave a circular argument insisting it was my fault. Maybe for the best as I had grown tired of their extortionate fees and am ready to move on. If you are a seller look elsewhere. These people do not value loyalty. Can you not give zero stars?

I listed tickets in a section listed on my tickets. The website accidentally listed them as box seats even though I put them in the right way. Right Section and Row. The seats with that section and row are not even offered in box seats. They had a search engine issue but wanted to charge me 40% fee and cancel sale saying I listed wrong. It was a website error and they won't admit it. Never selling here again. Lost tons of money!!!

We listed our NCAA tickets on Stubhub and were offered two options - paper tickets or Flash Seats. Although I had paper tickets the time to sell part was past so I researched Flash Seats. I located the venue and found that you could convert paper to flash seats at Target Center which was where the event was. I listed the tickets as flash seats. My tickets sold and I went to transfer via flash seats. When I did this my transaction was denied and I soon found out NCAA restricts flash seat conversions.

I will never use StubHub again to sell tickets. Their system is very confusing when trying to sell tickets for "open sessions" and despite contacting their live chat agents two times the day that I posted, I received an email from them AFTER the event stating that there was an error in my posting and they were taking back my payment! Even though their own agents didn't catch any error. They were awful to work with. Despite their fees, there is no support or acknowledgment of their error.

This company needs to be shut down. They some crooks. Been a Lakers fan for 20 years. Bought my tickets with StubHub. Fly 3000 miles to L.A to see the game and get denied at the door. I'm so pissed off.

So I guess now they have a variable ticket fee for the seller, I found out this morning it's 10% to 15% depending on the concert...WTF! I have now decided to just go with TickPick fewer fees for buyers and don't want to deal with StubHub unethical way of running a business. I did not get an email on the change of fees or it is also not listed on their website.

In fall 2018, we purchased $436 tickets for an event at the Fox Theater in Atlanta, GA. Upon arrival we discovered that our view of the stage was completely blocked by sound equipment. The Fox box office told us that the original purchasers of the tickets were informed of the issue at the time of purchase. The tickets were then resold to us via StubHub at premium rates. We left the theater and called StubHub immediately. We clearly explained the fraud perpetrated by the seller. StubHub refused any responsibility because “blocked view” wasn’t printed in the tickets. We lost the cost of the tickets, the concert opportunity, and confidence in StubHub.