StubHub

Buyer beware of StubHub! Please do not purchase from them! I recently purchased 4 floor tickets for a music festival, but they shipped me incorrect tickets (non-floor seats) less than 3 days before the show. After several customer service calls, my options were to 1) refund & cancel the tickets for the sold-out show or 2) accept my worse tickets with the price that I paid for floor seats. Not to mention the flights and hotels that I already purchased for the show. I was a long-time StubHub user but will never be using them again! Please beware that their “FanProtect Guarantee” does not protect you from receiving the wrong tickets! The saddest part is that StubHub is owned by eBay, which did $2.2 Billion in PROFIT in 2017. But they were unwilling to spend any money on a 12-year customer to fix their mistake.

Came from Canada to go to Chicago and wanted to see a Cubs game. Bought the tickets, game was postponed. We were not able to go to the postponed game as we had to drive back. Tried to chat with customer service about what could be done as we were not able to see the game... They did not help us at all. We are now 250$.

Searched StubHub for tickets for the Friday game on the 22nd in Boston, it gave me the tickets for tonight the 19th in Minnesota for a game that already started. NO warning, they just took my money, and when I asked for a refund, they said, "we guarantee the seller so sorry...we don't care about the buyer." Never again...DON'T BUY FROM THEM. They only want to make money. Buy from the real site, and not the cyber ticket scalpers. SHAME ON YOU STUBHUB...

I sold tickets to the Washington Capitals Stanley Cup game on StubHub on May 5th. On May 8th, my two boys told me they really wanted to go so I notified StubHub I did not want to deliver the tickets. Prices were significantly lower then. For 3 weeks StubHub delayed taking action despite repeated phone calls from me (they were waiting to see if the Caps would even be in the Stanley Cup). Once the Capitals won in the earlier rounds, prices went way up and StubHub finally replaced the tickets to the buyer.

Buyer beware!!! This is the first and last time I will ever use StubHub. I purchased tickets to Hamilton in NYC. The ticket prices were high, which is typical, but in comparison to Ticketmaster, the StubHub website shows you the view from the seats you are looking at. I was going back and forth between the two sites, I found comparable tickets on both sites, but the ones on Stub Hub were about $10 cheaper. I added them to my cart, and the next thing I knew they were purchased and there was a $125 Service Fee Per Ticket. You cannot review your purchase before you click to purchase, and the service fees appeared after I let them have my credit card information.

Bought ticket on StubHub for Game 3 NBA Finals in Cleveland 2018. Ticket was listed and plotted on the arena map incorrectly. Ticket came through on StubHub as what I thought I had bought but when it arrived in FlashTickets it was different. StubHub had allowed seller to incorrectly list the ticket but still processed the transaction. Called StubHub day before the game and they said there were two 114 areas (one a Suite and one a Section) and I had bought a ticket in to the Suite. Turned up and I was in section 114 as per FlashTicket and it was a miserable seat for the price paid. Flew from New Zealand, drove from Chicago, got played by StubHub and the Seller. No protection, no responsibility.

SELLERS BEWARE!!! This was the first time and last time that I use StubHub. I sold some tickets on their website (3 tickets to be accurate) and I get an email a week later saying that one of my tickets was invalid, and that they were trying to charge me triple the amount that I had sold it for. I called their investigation team and we had a conference call where we called the original supplier of the ticket and they confirmed that the ticket was scanned successfully and that it was later re-scanned (a few mins later) and then buyer claimed they couldn't get in when the buyer duplicated the ticket and tried to get someone else in. So now I'm being charged for someone else committing fraud.

Throughout the entire checkout process it showed 328 for my total, until I clicked submit, and my order was processed, then it showed over $400 being charged. I contacted them immediately and they did nothing to try to rectify the situation, would not cancel, and were not friendly. They threatened to cancel my account and ban me from using their services, which is no great loss. I will not ever use their service again, and will do my part to make sure no one else does either.

I was on StubHub on my work computer on my break buying tickets to CMA fest, found the tickets I wanted and put them in my cart. Went to check out and the site would not let me sign into my account to buy the tickets I wanted because my password was incorrect. It would not let me change my password from my work computer so I got the email on my phone that prompted me to change my password, changed the password which allowed me into my account, right to the check out page (302 pm), great. Clicked order, get to the confirmation page and the ticket is now a different section and price (the ticket I had in my cart were more expensive but I didn't care because I wanted to sit with my friends. I immediately called StubHub (303 pm) and got a guy who told me there was nothing he could do because they are a "marketplace".

A couple of year ago I bought a ticket to an NFL playoff game. I put the ticket up for sale later on StubHub. I was eventually able to sell the ticket to someone outside of StubHub, so I immediately cancelled my listing on StubHub. A few days later, I get an email from StubHub saying someone bought my ticket. I found this very surprising since I had already cancelled my listing on their site. I called StubHub to find out what was going on. They told me that since the tickets were no longer available, I owed them the ticket price plus a ridiculous fee on top of that.

I am very disappoint with my experience through StubHub. Upon buying tickets to a baseball game online through their system I had no idea that the game would be delayed 2.5 hours to a start time of 9:30. At the stadium there was an announcement of refunds were being given. My family who I bought all the tickets for we decided to bail on the game and get our refunds. But when I went to get my refund I was told StubHub did not upload all the information that was needed for a refund via their side to Stetson and that they were unable to locate my tickets. We still left for we all had work the next morning. When talking to a member of StubHub I was told I would be unable to get my refund for the game wasn't completely cancelled.

My husband and I purchased tickets to a concert yesterday that was held last evening. When we arrived and our tickets were scanned we were told they were invalid. We were fortunately able to purchase new tickets at the box office but they were at the side of the stage so we were only able to see the side of the performers and none of the effects that were projected on the screens behind them.

I purchased 2 tickets to Aladdin The Musical for my Fiancee and I, a play she has desperately wanted to see. Put $366.05 on my Visa. 9 Days later, THE DAY BEFORE THE SHOW, StubHub cancelled my ticket order due to "a problem with the seller." This was a show that sold out weeks in advance. StubHub could not offer me other tickets. The best they could do was refund the charge on my credit card. What a disappointment. StubHub needs to do a better job of vetting its sellers. Reading the reviews here, I am not the only customer who has experienced this problem.

Someone really should start a class action lawsuit against StubHub seeing as how many people they have ripped off, including myself. I accidentally purchased three Weird Al Yankovic tickets for $20 each, which included a $21 fee. After I purchased them I noticed that they were parking passes. This is because the listing was not clearly listed. I tried to cancel the order immediately, but StubHub would not let me, instead asking me to try to sell them on their site where they would be able to charge someone another $21 fee if someone purchased them.

I had listed 2 tickets for sale at $525 each. I received an email that the tickets sold for $271 each. StubHub is sticking by their sale and forcing me to deliver or have me pay a 40% penalty. They claim that I changed the price, which I did not. Total ripoff.

I have purchased 4 tickets for 336.53 and they cancel the event with no notification. I call several times and the only thing the customer service said that they won't give money back. I totally understand but at least give me a date when Marcos Witt will be performing. They don't know and my money is in the air. No one has call me, they told me I can sell the tickets through them but I don't know who's going to buy a ticket when they don't even know when this artist is coming. I would never buy anything through them.

Regarding The ABBA concert - I bought a ticket for this concert yesterday worth total $165.65 for 2 tickets thinking it was really the price and with good seats. When I print my tickets today and it was sold I guess originally by a certain Carter ** for $29.95 each ticket! I called StubHub and spoke with certain Ray and see if he could do something about it and I was been told that I can’t replaced nor refund those tickets at all. It was a RIP OFF selling it more than 100% of the real cost! That not legal at all!!! StubHub is a ripoff!!! Don’t trust them at all!!! They’re taking advantage of the innocent people!!! Screw them!!!!

I purchased three tickets to a concert for my daughter’s sweet 16 (over $500). And immediately after printing them we realized that they were wheelchair accessible seats and that we could be refused entry if we weren’t disabled. We contacted StubHub immediately and were basically told that we should have read the description and they could not refund them. The only thing we can do is try to resell them but it would be hard since they are wheelchair accessible. What they should have done is make that right and refund the tickets because it was an obvious human error.

My experience is that the StubHub guarantee is worthless, and Flash Seats will outright steal from you with no accountability. Both have terrible customer service. I bought 2 concert tickets through StubHub, and was directed to retrieve my tickets using Flash Seats. I created a Flash Seats account and the seller that StubHub represented transferred the tickets to my account. Everything seemed to work fine.

Terrible service waste of a night. Traveled over an hour to get to the concert. I was the only one of the three of us that could not get into the concert because my ticket I spent $200 on was already used. I spent half an hour on hold while the concert was now on and then another half an hour having way worse tickets issued and after 4 attempts they said, "We have to refund your money." And now I am spending $100 on a cab to get home because my ride is at the concert. Never ever using StubHub again. Please take my advice. Do not use this company. Oh and the email I got saying they will refund my money in 5 days is $50. I paid $200.

They have the worst customer service I have ever dealt with and trust me I have dealt with bad ones. First off trying to get my ticket up & for sale was malfunctioning and didn’t even upload right. Then they say they sent an email to me saying a buyer purchased it, but I never received this email. I called to ask them why I am being charged a 40% fee when I was never even contacted that someone wanted my ticket. They were not understanding and said it’s not their fault. It’s all mine. I understand that you are saying you sent out an email however I never received one.

I bought tickets in December for DISNEY JUNIOR DANCE PARTY. I was supposed to go today on May 5th at 6:00. I get the tickets the night before and it said Saturday at 6:00. Little did we know we were driving to Rosemont Theatre and they told us the Disney Junior Dance Party got rescheduled for 4:00 instead of 6:00. I was not notified by the seller through e-mail nor StubHub at all. So I contacted StubHub to find out what happened. They told me the event planner for Disney Junior Dance Party did not notify Stub and Stub did not notify me, because of that me my husband and daughter could not go. She was so disappointed kept crying and crying because we have been waiting since December and now that the time was here for us to go we couldn’t because StubHub never notified us of the time change.

Buyer beware. I ordered playoff hockey tickets from StubHub. I was informed at their site that I would receive the tickets via email soon. I waited a while and did not have the tickets. I checked my Visa card, and sure enough, I was charged. About three hours later StubHub called me to inform me the tickets/seats I ordered weren't available to sell. What?!? By this time the good seats were pretty much gone. I was told by the StubHub rep this: "At no additional charge to you, we can find you other seats." I almost fell out of my seat.

Never using @StubHub ever again, nothing but a scam. This is the second incident I have had with them. I listed my tickets on there for $77 but when I got the confirmation email of the sale, it said they were sold for $70, which I never approved. I called customer support and they said I made the change to the price today, where I know for a fact I haven't changed the price since yesterday, I didn't even log into StubHub today. When I logged in while on the phone with customer service, the page where my listing was appeared and showed my listed price at $77! Never changed. I sent the screenshot to them, and they said nothing of it other than "thank you for sending this information". I was transferred to a supervisor after an ungodly amount of time, to which finally I had a supervisor that essentially just said word for word what the support agent said.

We bought tickets through these people which would have been 9$ a piece to see a small town baseball game and were charged 30$ a piece! That’s not even the kicker... we got here and they told us the tickets were standing tickets! STANDING... have you ever stood thru a baseball game. You're ** kidding me right! I will never go through Stubhub ever again. They got me good.

This was my first experience with StubHub. I had ordered two tickets for a Broadway show for my daughter for her birthday. Then a few days prior I get notified that "unfortunately, the seller was unable to deliver your order and we have cancelled your order. We wanted you to know that we're working with the seller to ensure this doesn’t happen again. If their tickets are available, we'd be happy to help you find them. Just contact us for more details." They have ensured I will NEVER use their services again. I do not recommend using this service!

I listed a ticket for sale on StubHub. The ticket sold and the buyer received the ticket. I was suppose to receive my money within 5 business days. I have not received my money and I have called them multiple times and I get a new excuse each time for the delay in receiving my money. They obviously are not going to send me the money that I am owed. I tried to file a complaint with the BBB but was informed that StubHub is not accredited by the BBB. If you want to sell a ticket use another ticket resale site!

Bought a World Cup ticket 2018 with StubHub, claim to be an eBay subsidiary with full payment made, waiting for nearly a month, StubHub not able to provide the ticket or ticketing code for apply for FAN ID which required to enter Russia. The StubHub response is giving promise that ticket will be deliver, nothing else. Ask to cancel if StubHub can't deliver, their response is try to sell the ticket on their website on your own. Just felt cheated from the beginning. I will never buy any ticket from this StubHub.

I purchased two U2 concert tickets from these people for my wife and myself. Not until after did I realize that the two tickets I had purchased were not even seats that were together. I mean who sells multiple seats for a concert or any event that are not together? I went back to them to cancel the order at which time they told me all sales were final. Horse crap. What a swindling operation. They are now on my blacklist and I will never deal with them again.

I sold a ticket on January 6, 2018. I am still waiting for my payment. I have called 4 times and each time it is the same. "I've fixed it and you should get your money in 5-7 days." Utter incompetence. DO NOT SELL TICKETS on StubHub unless you want a real hassle. I will NEVER do it again.