StubHub Reviews

I sold tickets on StubHub in October 2025. Today, January 2026 I have not been paid by StubHub for the ticket. As others have noted, their customer service is dismissive. I have contacted the upper echelon and StubHub and they are equally dismissive. Buyer beware. Seller beware.

I bought tickets to a band battle to see my son perform, and after checking other platforms Stubhub charged $100 in fees plus taxes. I could have got the tickets for $100 cheaper on Ticketmaster. I try to do a refund and it haven’t been 30 minutes passed and all they offered was to resale them online! I will never use them again.

Terrible experience with Stubhub. Would never use it again. Try using alternatives. They are not clear, not helpful for customers. I put up a listing without uploading my ticket. The website indicated the listing is not visible to others so I thought it doesn’t matter. However, it got sold somehow and I received an email that I have an hour to transfer the ticket. They charged me more than the selling price as I didn’t have the ticket. The instructions were not clear and the customer service did not help at all. I have sold tickets on other platforms and never experienced anything similar to this. So disappointed.

I had an extremely disappointing experience with StubHub that cost me time, money, and the entire value of the event. I purchased 4 tickets for approximately $1,500, well in advance. On the day of the event, I even contacted StubHub about 4 hours before it started to confirm everything was fine. I was explicitly told that all was well and that I would receive my tickets before the event. I drove 1.5 hours to the venue, and right when the event started, StubHub informed me that the seller had failed to deliver the tickets and asked if I wanted a refund. At that point, a refund was not a real option. I was already at the venue with my group and had planned the entire day around this event.

Screenshot any conversation you have with the chat.. they magically disappear when they tell you they will reimburse you. I bought a parking pass through Stub Hub and never received it. I connected with them through their messaging service and was told I would receive the refund and be reimbursed for the new parking ticket.. when I called there was no record of any conversation and they refused to refund my money.

Horrible. DO NOT USE StubHub if you want to guarantee you have tickets. Never received the tickets I purchased. I even purchased the Fan Protection Guarantee…useless. Access to tickets 3 hours prior to event. Never able to “claim” tickets. Spent 3 hours on my phone “chatting via texts”. CSR kept “checking” with support team to see about issue. Was told on seller's end all was good, and on buyer's end (me), I was only one with access to tickets, so unfortunately not able to receive refund. I NEVER received the tickets. Out nearly $200.

Lost $1,000 for football tickets. Traveled to the city of the game. A few hours before the game I logged in to download the tickets. Nothing ... No help gameday so had to buy more. Wouldn't refund due to their system error. Do yourself a favor and don't use them.

Pitiful app, I was double-charged for an order that showed proof of the double charge from credit card statements and email confirmation numbers. They refuse to refund my order, never use this pitiful site.

DO NOT BUY/SELL your tickets with STUBHUB. I sold tickets here. Did all my due diligence. No contact from STUBHUB advising there were any issues. I get an email AFTER THE CONCERT HAS STARTED! That there's an issue with the transfer. NOW they cancelled the sale and blamed ME FOR NOT COMPLETING THE TRANSFER! Now I'm out over $1k. NEVER BUY AND SELL FROM STUBHUB AGAIN!

We purchased tickets for Section 118, Row F and Seller Andric Chase sent us tickets for Section 115, Row W. We live 3-1/2 hours away. My wife and I had a weekend getaway "Date Night". We had Hotel reservations, had a dog sitter for our dogs and child sitter in advance. Seller sent us the wrong tickets. Stubhub wanted to offer replacement tickets that wasn't even in our section. Stubhub's comparable tickets were about money value, not seat experience. We purchased great seats and Seller and StubHub both let us down. Fan Protection is not about the Fans. It's about money protection; nobody wants to be out of pocket; Customers/fans experience the inconvenience. I'm sure the Seller Andric Chase sold our tickets for a better profit and Stubhub still collected the fees. How do you expect fans/consumers to purchase with confidence. That's what your platform is based on.