StubHub Reviews

Absolutely abysmal experience and customer service. We ordered tickets to the Matt Rife concert on the 22nd of October in the orchestra section. We get there, wait in line and go to scan tickets, and turns out they sent us tickets to the show the next night. I double checked my order, and I did indeed have a receipt for the 22nd. We wait over 30 minutes on hold, only to be told they can either grant a refund or give us tickets in a worse section, not even comparable. My buddy wanted to still go, so we begrudgingly accepted, and said we would deal with it the next day. They send us the “new tickets”, and they are for the next night as well!!! Absolutely unacceptable, and it happened to multiple people that night at the event. Do not ever use StubHub. They have since said I will receive a refund, but with with no other compensation. Honestly, I will believe I get the refund when I see it.

Bought 4 tickets to the MU vs Va Tech game. Was notified 10 days before event seller had transferred tickets. That was a lie. I called 7 times between that wednesday and the the day before the game. Today they promised comparable tickets and there were none available and gave me a refund. Do not believe a thing these liars tell you. I would not recommend them to anyone.

Listed 4 tickets (seats 117-120) to the UCLA football game for sale. Agreed to sell them in pairs if necessary. Got an email from StubHub that the tickets were sold and I should email seats 117-120 to the buyer at the email address provided by StubHub. I did so and received confirmation that the buyer received them. Two hours later StubHub sent me another email that a second buyer had bought seats 119-120. When I checked the detail of the first sale it said 2 tickets were sold but listed all four seats. Tried to email both buyers without response. Called StubHub the day before the game and explained their error; they said they would try to contact the first buyer and get 2 tickets back.

The process of accepting tickets from StubHub is very confusing, time consuming and very frustrating. StubHub and Ticketmaster are not very compatible. I spent 7 hours and 4 customer service representatives to try and accept tickets that I bought on StubHub. The last representative (Sheldon) finally resolved my issue and transferred the tickets from Ticketmaster to my email so that I could view them and save them to phone. Sheldon I felt went above and beyond to resolve my ticket issues but I feel the whole ticket transfer process should be easier than it is.

If I could rate this company any lower, I would. VERY shady business practices all around. I purchased 2 tickets to a festival in error, for a total of $558.00. I bought tickets to the wrong festival essentially. They charged a $80 services fees for both, resulting in a $718 and some change bill. The only way to get my money back is to "re-list" them for sale, but when you do that you do not get the service fees back. So it looks like my mistake cost me $160.

I bought tickets from this site 2 days before going on vacation. 1 week before the event and a month after purchasing the tickets they email me to say they don't have the tickets! They could not replace the tickets even though there were tickets available online.

I have used StubHub in the past no problems. I bought two tickets - one a few weeks before the concert, one the day of. I get to the concert. For one the tickets wouldn't even load so they had to use my email then they tell me there is only one ticket. The money is take out of account and everything and I could not use a ticket that I have paid for and they will not refund me because I called the day after because they were closed when I called the day of. Mind you, I drove an hour and 40 minutes for this event. Will never go through stubhub ever again and I will definitely be telling this to anyone I know that is thinking of going through them. I hope everyone else if you do go through them has a better experience than I did.

We purchased CU/CSU football tickets in April. Today 9-16-23 is the game and we never received our tickets from the seller! Now tickets are sold out! StubHub might give us a full refund, haven’t received that yet either. Do not purchase any tickets from StubHub!

I bought two tickets to the University of Montana football game. I was sent an email with a link to electronically transfer the tickets. It didn’t work. I called and emailed Stubhub. No response. Called them again. I finally got an email saying they are working on it. Nothing yet. The tickets cost $85 a piece. Stubhub charged me a $54.00 fee. Crummy service and outrageously expensive. Will never use them again.

Bought two adjacent seat for an event. When payment for ticket and only after viewing tick I notice one was for different venue and future date and was 130 dollars more than the adjacent seat in a pod. After making the tickets for same date price on ticket decreased 130 dollars. No refund was available. I feel like this was a scam by the seller of ticket. StubHub supervisor guaranteed there would be no refund and and if I called back result would be the same. Feel robbed.