StubHub Reviews

I purchased four tickets for the Harlem Globetrotters, five weeks ahead of the actual date. The tickets were supposed to be mailed to me, so I felt safe knowing that there was plenty of time for them to reach me before the day of the event. Instead of getting the tickets, a week before the event I received a text that said my tickets were ready to download, and gave me a link to click on. Being cautious, I checked my email and found a message from StubHub saying they would have the tickets transferred to me electronically, so I went ahead and clicked on the link. Imagine my surprise when I then received the message, "You can't accept this transfer! Sorry, you can't transfer tickets to your own account."

I have purchased tickets through Stub Hub for concerts but had no issues. I recently purchased tickets to a hockey game. I have had to talk with them multiple times over the last month and half and still don't have my tickets. When you call customer service some people are more helpful/knowledgeable than others. At times there has been a lot of background noise so it was hard to hear. The customer service staff kept saying they would escalate the issue and that I would have my tickets in a couple of days or they haven't been helpful. They assure you they are working on it but then keep asking the same questions which doesn't make sense. I asked to speak with a manager and was denied that by the last customer service rep. I would not recommend purchasing sport tickets through Stub Hub. It is best to buy from Ticketmaster to avoid these type of issues.

No regulation of ticket scalpers. I paid $435.38 for 2 tickets. I later found out the tickets were originally issued for $40 each, $80 from event promoter. A rip-off Scalper resold the tickets to me. False claims & notices on Stubhub claimed the tickets were almost sold out, last available. Not so, big lie. Stubhub offered no information or help how I could download, receive the tickets. Poor service, fraudulent service, pure rip off.

I simply purchased tickets a month in advance for a comedy show and put the tickets in my ewallet and thought all was good. Two days before the show I double check I’m prepared with tickets and parking pass to realize my tickets now say “invalid” and had no barcode any longer. I spent over a day and half on the phone and computer between StubHub, Ticketmaster, and the event center box office customer service. The seller on StubHub had revoked my tickets without any notice or reason. I tried to reclaim my tickets countless times in that 1.5 days but he would not release them.

I bought tickets for the Beacon Theater and when I needed to sell them, I found out they were owned by Ticketmaster, not an individual. This made the re-sale very complicated, and the transfer apparently did not happen, even though I did everything as instructed and I got messages saying "congratulations, your tickets sold". Now they want to charge me for the tickets I did not use. All bad. So, the Beacon puts on an event, Ticketmaster has the rights to sell to ALL the tickets, StubHub which is a re-seller lists some of the tickets and sells them. I could have just gone to Ticketmaster directly and saved money. How many hands are in the pot? How this is legal is beyond me. Stay away if possible.

Terrible customer service, purchased 4 tickets for a BB game $300, Got COVID and had to cancel a week before, had to call at least 10-13, the foreign agents half very poor English, repeated questions already answered, gave incorrect directions, made every attempt to not refund, would not allow you to talk to a supervisor and when you pressed to do so the call was dropped. They wanted screen shots of emails they sent you and screen shots of emails you sent them, when asked if they got the email, they said, "We need an email screen shot for verification," well you got the email right. "We need a screen shot" over and over.. Must be a scam of some sort. Frequent drops and when they said they would call back, they never did. Absolutely unethical and I contacted the CEO Eric Baker, who apparently could careless and never got back to us. I will never use them. Filed complaint with my credit card and BBB.

I ordered a ticket after searching for best seats. When I got my confirmation it said it was obstructed view. And would only give me a row instead of a seat. I called StubHub immediately to switch tickets and they would not do anything. They are just a site for people to sell tickets. A middle man. Stay clear.

DO NOT USE STUBHUB FOR TICKETS! I purchased tickets for an event that they had bought from Ticketmaster...essentially selling out the event and reselling tickets for 3x the amount, to not actually deliver on the tickets. There is no communication between Stub Hub, the buyer?, nor Ticketmaster on the transactions being conducted. Based on tickets purchased on January I was still awaiting release or the "email link" on the day off. StubHub sent me 3 different links to various mobile apps and said I had to confirm my account and it would verify with Ticketmaster, yada yada. This was 3 days of redirecting me and stalling to find out the day of the show I still did not have access to the tickets. This is by far the worst experience I've ever encountered with purchasing tickets for a concert.

Ordered tickets in front row and were sent the wrong seat, spend HOURS each day for 2 days trying to get this fixed, sent ticket back to them for them to turn around and tell me they cannot deliver as promised and won't even give back the seats I sent back to them that at least had me in the same section. They didn't offer me any upgraded seat, just standing section or refund to repurchase but now the ticket have increased by $90, absolutely insane. I have a large group going and now don't even have a seat in that section and they did NOTHING to make this right,

It is a scam. They do not deliver at the time of sale. Instead, they provision the sale is final and that there is nothing you can do. They do not actually sell tickets in their power and lie stating the vendor has not released tickets when it is clear they are on sale. Afterpay should not encourage this type of policy.