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I sold tickets with StubHub and got paid nothing. I had a Ticketmaster error on one set of tickets. I contacted stub hub multiple times to try to get the tickets to the buyer. I finally fixed the problem but stubhub still had the buyer transfer the tickets back to me. I lost all of my proceeds despite stub hub being part of the problem. Use Vivid. Stub hub hurt me financially.
I purchased tickets for a show tomorrow night at a cost of $1900. No tickets have arrived and Stubhub is radio silent. Can not get through to customer service. Attempts at contacting them by phone or email have been useless. No human to talk to. Tried the website and well as their app. Run from this company.
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I purchased tickets for Taylor Swift in November for the May 2023 show. Stubhub promised the tickets by Friday night before the concert. I never got them. I spent hours on the phone with customer representatives. I could see hundreds of similar tickets available on Stubhub's website. Stubhub representatives told me to tell my family to drive from Maryland to Philadelphia because they would get us the tickets before the concert started. After my family started their trip, Stubhub cancelled my tickets! I had to purchase tickets from a different vendor at almost 5 times the original price! Stubhub wants to give me a coupon as compensation. Absolutely outrageous.
I will NEVER buy or sell on StubHub again and you shouldn't either.
2. It's been a month since my tickets sold and I fulfilled them, and I'm still waiting for my payment.
4. I've been charged A LOT of fees.
5. You're better off posting them on Craigslist or IG or honestly giving them away. Which I wish I would have because this has been such a headache.
4. They claim to have buyer and seller protection, but don't be fooled.
My friends and I never got paid for our Coachella tickets at all. Their customer support is absolute trash, they don't respond to email and their calls basically just put you on hold indefinitely. I don't know if they're broke or going under or whatever, but they refused to pay me out for my Coachella ticket. DO NOT SELL ON STUBHUB UNLESS YOU WANT TO GET SCAMMED.
I purchased a set of resale tickets for Monster Jam in East Rutherford, NJ from StubHub - 5/11/23 - purchase total for 3 tickets $541. The seller apparently denied the sale and relisted them at a higher price. As we already purchased the tickets and told our son, we opted to pay the higher price and reach out to stubhub for help. The price was now $604. Upon reaching out to stubhub - the seller AGAIN denied the sale. Stubhub offered some crappy replacement seats and basically said "tough" because they allow sellers to do that but impose a "fee" for cancellations. Clearly, not enough of a fee for this person to cancel and relist TWICE. I will never be using stubhub again.
This company has a bunch of fake tickets for Oilers games. Be aware. On their site they have TBL section which doesn’t exist. When I brought it up to them they said they will look into it. Although on the website “about us” they guarantee you access to any venue you get tickets to off their site.
Bought tickets for Lovers and Friends music festival on StubHub. Day of event received notice tickets were verified and sent. No tickets arrive. Customer service no help even though more tickets available. Scam site. Buyer beware. When they say verified it means nothing. After speaking to customer service 3 times they advised us it's their policy to do nothing, and when they say tickets sent or verified they don't actually know if tickets were sent or even real. But they did advise us they would charge the seller but could do absolutely nothing to help us out even though it was completely their fault.
I bought two tickets from StubHub to see a concert in Toronto. The concert was scheduled to happen on April 21st and it was postponed, I only got the notification 2 days before the show. Since I don't live in Toronto, I booked accommodations which I couldn't cancel with such short notice. I called StubHub's customer service and they say they won't reimburse my tickets because it's their policy to reimburse only when the event is cancelled. StubHub, shame on you!!, you should reveal this policy before people actually purchase tickets. You need to disclose all the terms in advance. Your policy is not respectful of the consumer, those of us who don't live where the event is taking place and it's cancelled last minute, have to make additional expenses that are lost, because you don't deliver. I hope you'll review this policy.
I attempted to purchase 2 tickets on StubHub for Sebastian Maniscalco show on November 10, 2023. The first attempt to purchase the tickets was flagged by the credit card company for potential fraud. I contacted the CC company and verified it was me that was using the card for the purchase and was told to try to purchase again. The second time I attempted to purchase tickets I received an error message, return to home page before the transaction was completed. StubHub claims they sent out e-mail confirmation 1 minute after purchase to verify but those e-mails came over 2 hours after the attempted purchase.
I subsequently ordered from another secondary ticket seller for the same event and the sale went smoothly. When I received the emails from StubHub alerting me that I had just purchased 2 sets of tickets I called customer service to inform them of the misunderstanding. Their solution was to re-sell the tickets on you guessed it, their website. I was told that they have a strict, no refund policy even when errors occur on their platform. What do you expect from a company that got hit with a 5 million dollar class action lawsuit for refusing to return money to customers who purchased tickets that were cancelled during Covid? My advice to all is to avoid StubHub completely and take your business to more reputable companies.
StubHub author review by ConsumerAffairs Research Team
StubHub is an eBay company that began selling and reselling event tickets in 2000. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers.
Mobile app: Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple.
Easy sales process: List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you.
FanProtect Guarantee: Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge.
Fan rewards: For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase.
24/7 customer support: Call toll-free from the U.S. or Canada, or chat online with support.
StubHub Company Information
- Company Name:
- Year Founded:
- 199 Fremont St.
- San Francisco
- Postal Code:
- United States
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