StubHub Reviews

Purchased tickets to see Jerry Seinfeld in New Orleans on 5/31/24. I suffer from severe claustrophobia and took a great deal of time to select an end seat. In fact, the price was more for my end seat selection. After arriving at the show, we were told our seats were in the middle of our row. Needless to say, I watched the majority of the show from the back of the theater. BEWARE of STUBHUB! You may not be getting what you are paying for.

They’re 100% a scam. Their customer service is horrible to add they will do thing to steal money from you. Come to find out Ticketmaster's parking passes are nontransferable, StubHub knows this so they will tell the user they can’t transfer it, they will then list it for sale, leaving the seller desperate to send something to the buyer. When you have proof it was sent Stub Hub will charge you a fee stating it wasn’t. This is a scam. They will charge you unauthorized fees. When you call Customer Service, it’s someone’s basement and they’re scared to do anything so they’ll hang up.

This company should be hacked. Their customer service is awful and if your event is rescheduled you won't see your $$ back for tickets and the reselling is a scam. DO NOT PURCHASE anything from this company.

Wow! How terrible and deceiving StubHub is! Never going to use again. They stole my tickets. Spent about $210 for Avril Lavigne in Mountain View on May 28. Never received my tickets and they transferred my mobile tickets to someone else or God knows who. I called the morning of the concert because I could not find my order. The agent simply said that my ticket got transferred to someone else. I guess I was the one to be blamed for.

Well went to see The Rolling Stones. Great show. But was ripped off from StubHub. 20 minutes before show I saw tickets for $250 each which 20 mins before show I thought was a good deal until I went to check you and all of a sudden there was a service fee of $110 per ticket. Now that’s a rip off. Almost half the price in fees. Horrible way to do business.

Warning! Bought a parking pass and they failed to send QR code. Had to pay again. Tried to contact company but no way to contact. They take your money and run. There is no 100% guarantee!! Do not use this site.

I don't know, how this company can be still in business. Absolute criminals. They selling children tickets for F1 Montreal, without linking the tickets to adults. But if I look at their star rating, NOT surprised.

Bait and switch. They provided tickets one hour before show for the wrong row (receipt clearly shows my ordered row, but actual delivery was completely different). A row with much less favorable seats than what I paid almost $1,000 for is what was delivered. My choice, release the issued tix with no guarantee of being able to see the show and try to secure the correct row. Or take the crappy seats and get a 25% credit to a future purchase with SH, but only good for one year. Classic bait and switch. Buyer be very aware of this scam site.

I wish I would have read the reviews before I purchased tickets. This place is a scam. I will NEVER use them again. Purchased tickets to a game, and checked out. I was puzzled when the total came out. Thought I purchased an extra tickets because the total came out so expensive. I reviewed the line item receipt and realized I got charged over +$400 in FEES for 4 tickets. How is that even legal?! I reached out right away and let them know that there is no way I want these tickets with those fees. It’s absurd. Sorry for you, they didn’t care even though it was the same day and only 3 hours after purchased. They justify the fees for customer service. Ironic. There must be a class action suit and I’ll be joining. Crooks!

I accidentally listed the same tickets for the same same twice on StubHub. I am not sure how this would even be possible as the event, date, time, section, and seat numbers were included. The second should have been rejected. Unfortunately, they both sold on StubHub and obviously I could not complete both sales. I contacted StubHub and the second buyer immediately, days before the event, but StubHub still charged me $1500 to get the second buyer similar seats. In the computer age, it should not be possible to list identical tickets on the same site. Customer service was repeatedly and uniquely unhelpful with scripted responses that did not address my concern or answer my question.

Awful Stubhub experience.. Bought great tix for this Friday fever game - the venue changed and they reassigned the worse seats in the building thru a third party.. After hours on the phone with stubhub and the third party..I was told no refund and no better seats even though it's their guarantee.. Anyone have a connection at stubhub?

PGA Championship tickets for Sunday and Saturday. We could not use Sunday tickets, so put up for sale. Tickets all processed through SeatGeek. Sunday tickets arrived Friday of tournament. Transferred to buyer. Buyer objected that tickets did not include access to lounge. Those passes were not included in my purchase. I passed on to buyer, what was sent to me from SeatGeek. Passes to access lounge for Sunday were transferred to me on Saturday afternoon at 1:52pm. I was at the tournament. StubHub Customer Service is non-existent. They charged me $405.00 as a fee saying I did not fulfill sale of tickets. I will never use Stubhub under any circumstances. They

I have used Stubhub a couple times and both times, it has been a really frustrating experience that I have generally not experienced with other ticket selling platforms. I purchased relatively pricey MLB tickets. The game ended up being postponed and I was no longer able to attend. This should not have been an issue because I could just sell the tickets....or so I thought. Due to issues with the stubhub app the tickets could not be relisted. Calling customer service was no help. The first 2 times I called, I received an automated message stating they are experiencing technical difficulties and cannot take calls. I waited and called back the following day just to be told there were no resolutions to this issue. So I'm stuck with tickets that I can't use or can't sell.

StubHub is the the absolute worst company on the planet!!! BEWARE!!! They should get negative stars, but to put a review you are forced to give at least one star. They deserve to be shutdown. You will NOT get your tickets and have to FIGHT for your money. This company is the equivalent of scalpers. DO NOT purchase tickets if you actually want to see a show.

Purchased a parking pass for an Atlanta Braves game through StubHub, the game got rescheduled and StubHub would not issue a refund or allow me to resell the ticket. Leaving me with no options to recoup money.

Someone hacked my account and stole my tickets and Stub Hub said it's my fault and will not honor my purchase or refund my money. ABSOLUTE SCAMMERS. And to top it off, yesterday I spoke to a supervisor who told me they would remove the tickets from the person's account who took them and reissue them to me. Today I get a call that the supervisor who told me this was incorrect and that technically the tickets are out there twice and I have a 50/50 shot of getting into the show. They do not care nor cover their customers as it relates to theft. If you use StubHub BEWARE. If anything happens they DO NOT stand by their FanProtect policy. They are fine with their customers having their money and tickets STOLEN and FRAUDULENT activity occurring on their site because they got their cut so they could care less about YOU the customer. NEVER EVER AGAIN WILL THEY GET A DIME OF MY MONEY!!!! This company is a disgrace.

I wish I would have read the reviews on this site before I did business with StubHub. I bought three tickets to Bruce Springsteen at approximately 500 plus dollars per ticket. For total 1600 dollars or so. Then they offered their parking vendors. They sold a parking spot that was completely in an abandoned lot very far from the venue. We drove around the block several times thinking it was a mistake since the marketing for the spot was last spot going fast! There was not a soul in the parking lot and it was a lot that was free. Nobody was in the parking lot to collect money.

I bought tickets and got an email that said "your tickets are ready". I click on "view tickets" and nothing. It says I need an access code but there's no place to enter the code. I'm out $75 dollars. Do not use this site.

I bought tickets to Melanie Martinez on Stubhub. They were very expensive but I wanted my daughter to see her favorite artist. I bought them on payments. The seats were rated 10.0 Great View. Well, we got there and they were awful. Seats that shouldn’t have been sold. We were basically behind the stage. I reached out to their customer service and was told that I got the seats I paid for. When I told them that their website said it was a “great view” and unobstructed, they told me to “prove it”. This was the first time I bought from them so I didn’t think to screenshot the rating on their website to keep as proof. I sent them the photos and they gave me and $89 credit. I told them that wasn’t sufficient and they pretty much told me that was all they would do.

Buyer beware. This reviews rates Stubhub a zero. If something goes wrong your money is gone. Absolutely fraudulent business. Their reviews speak for themselves. After realizing I was unable to attend an event I purchased tickets for, I put those tickets up for sale. I never received those tickets so I was unable to forward to the buyer. This was months before the event. I called Stub Hub for months in an attempt to receive those tickets. I was told I would receive them a week prior, then a 5 days prior, then the day prior to the event. The day before the event, I still had no tickets. I called them and told them I had to get this transaction done because within 12 hours I would be on a plane and would not be able to forward those tickets to my prospective buyer. The representative told me, Stub hub would do the transfer for me since I'd never received those tickets. Assuming this issue was taken care of I never checked my email.

Drove 1100 miles from Montana to Minnesota for the Timberwolves/Nuggets game on Friday night. They assured us our tickets would be ready by 5 pm which was only a couple hours before the start time of the game. We call at 5:10 to explain we hadn't received our tickets. They said they couldn't get a hold of the seller and would reissue us new tickets. Two minutes later I received an email saying they could not find other tickets so were offering a full refund as they said they tried to offer us replacement tickets but we declined. They never offered or gave us any information on replacement tickets. So after tons of gas and hotel money we were out of luck and my son and his two friends were very upset. So I ended up finding new tickets for over $500 a piece instead of $240. This site is a sham and the government should shut them down immediately.

Ripped off by StubHub. I understand every company must make a profit to survive, but the fees charged on my last ticket purchase at StubHub were outrageous. So much so that I have deleted my account and will never purchase from them again. The fees for the purchase on two tickets listed at $104.06 was $78.79, then I had to pay taxes on top of those charges. Like my wife said, "someone has to pay for those executives' Lamborghinis". It's not going to be me.

Horrible experience. I tried to list tickets for a game 1 day before a game with them and the tickets would not list. I received an email from Stubhub that stated (right after I tried to list), "Do not try to relist your tickets, we are checking to see if the listing is valid and will get back you in 72 hours." So, Iisted them with another account and sold them. Stubhub listed the tickets anyway, sold them and then charged me a fee. I called x 3 and they said, it may have been an error and they would have a supervisor call me. STILL WAITING for the call 3 mos later.

All Stubhub does is lie, lie, and lie. I bought tickets on there from a seller one year in advance of a concert. Come to find out, the tickets include an age restriction that was not disclosed. Stubhub then lied to me and told me the restriction was inaccurate. Come to find out it wasn’t. Stubhub refused to let me return the tickets which could then not be used, and the only option was to resell them. They still charged me the fees to resell, and when I explained the situation, they lied and told me they would recommend my tickets via the platform to try to get more eyes on them and then they didn’t. I tried getting a refund on the fees, asking for them to charge them back from the original seller who lied on the ticket details, but they refused. This was after 4 hours of runaround with their customer service department. Stubhub should be shut down.

It’s easy to conduct business when things go right but the best companies shine when problems arise. Not the case with StubHub today.

I purchased two General Admission (standing) tickets to a Taylor Swift concert planning to bring my 11-year-old daughter, with StubHub's only disclosure stating that under 15 should be accompanied by an adult. Only later did I learn from the internet that children under 12 are not allowed in this section. I had to buy a second set of tickets for a seated section and am still trying to get StubHub to refund the $1800 I spent on the first set of tickets. After about 10 messages back and forth with customer service they have admitted there is an age minimum in the section I originally purchased, but still are writing circular responses suggesting that somehow they can't refund my money and are taking no responsibility. Total scam.

Don’t use StubHub!!!! I had two tickets listed for sale, which contained an aisle seat. Someone just wanted one seat, which they thought they were buying the aisle seat. Unfortunately they picked the other seat. I was told by StubHub that I HAD to refund the money to the person and give them the other seat. All this happened as I was selling the aisle seat. The tickets transferred to the purchaser already, but StubHub said they would take my money back anyways!!!! The way StubHub handled this means at anytime they can cancel the sale and take your money away! Really bad! I will NEVER use StubHub ever again, and will tell everyone possible to stay away as well!!!

Why send an email stating that you sent me additional tickets when you did not. And then I find out that it's a three for one deal but of course Ticketmaster won't honor that because I bought them through you. But yet I can't get a hold of anybody at StubHub cuz they keep blocking my email address. Seriously? This is my first purchase from StubHub. This will be my last purchase from StubHub.

Ordered tickets to Luke Bryan in Atlanta 8/17, got email to download tickets via Ticketmaster, download would not work. Called, they worked over the phone with me, said I would get another email to download again. Waited 5 days, nothing received. Called again now tell me "oh no you will not get them until the day of the event on 8/17." I said ummm no. Not acceptable, said they are at Ticketmaster, still not sitting for me to accept. Proceeded to tell me that the concert date was a "moving target", um NO it's 8/17 that date isn't moving. Suspect since reading some of these other reviews that the target is moving to try to sell for a higher price. I have opened a fraud complaint with my charge card company. DO NOT BUY ANY TICKETS THROUGH STUB HUB!

I sold 2 tickets through StubHub and it has been one month and I have not received payment. They assured me they have escalated my nonpayment to the appropriate department…still nothing!! I’ve had it and they don’t care!! 540.00 dollars is a lot to me!!

Stole money from me after I sold tickets ($35). I didn’t bother dealing with their support, I deleted my account instead. As you can tell from what everyone else is saying, don’t even bother. Garbage company.

Agreed with most of the reviews on here! The StubHub site advertises that Welcome to Rockville “tickets” can be bought and sold through the site. From my experience in 2023, they are liars! I posted a four day access pass, general admission (GA). The guy who “purchased” lives one half mile from me! I took the pass to him and put it in his hand! I helped him activate the wrist band, verified he had the “Rockville” app on his phone, and could see all the bands on the schedule. He confirmed he had provided his credit card info to Stubhub. I wished him well and a good Rockville Festival Experience, and we parted ways.

I would rate them a '0'. We bought tickets to Kenny Chesney/Zac Brown concert on 5/11. After being online chat for 40 minutes, and then on the phone (obviously overseas) for the next 55 minutes, and still on hold, we're just trying to sell 2 of our tickets we bought. Aggravation to the max! They won't credit back your credit card if the tickets sell, only to your bank account! I'm not giving them my account number, and they keep PASSING ME FROM ONE IDIOT TO ANOTHER!!! I bought it on my card, crediting back the card is what needs to happen. Best thing to do - DO NOT USE STUBHUB. THEY ARE THE WORST.

Beware! Scam! I feel like this ticket purchase middle man company is a scam. Purchased a 120-dollar ticket which they charged 220 dollars for apparently they charged me a processing fee of 100 dollars? Never once got my tickets sent to me. The day of the event I called them and they said it was cancelled and when I asked for refund, they denied giving me a refund and said it wasn’t their fault it was cancelled. So basically they are a scam!! Never purchase any ticket from them, please. You’ll save your money and the headache.

I bought Kentucky Derby tickets from Stubhub about a month before the race. The tickets I bought were labeled “in-field bleachers” and below that it said “you’ll be seated together”. When we got to the gates at Churchill downs we were told that we only have regular “infield” tickets. These ticket were about three times the price of regular infield tickets. I’ve attached images of what I purchased and what I got.

Do not ever use StubHub to sell tickets! It’s a scam! I listed my tickets to sell on their site. They say to upload the tickets for them to sell faster. I went into the app to lower the sale price. I typed “2” in the set price field then clicked the wrong button which redirected me to another page. I never hit “save” or confirmed the price that was set so I closed the app. When I reopened the app my tickets had been sold for $2 each. They were worth at least $500. This is a dirty way of doing business. Obviously a Bot or StubHub knows this is going to happen and instantly picks up the tickets. You should do better for your customers StubHub. You might have made $500 off me today but you will never ever get my business again.

I ordered tickets from Stubhub for an April 2024 concert and 6 hours before the concert they sent me this email: "We are contacting you regarding your purchase of tickets for slowdive taking place on Friday, April 26, 2024 8:00 PM. We apologise, but unfortunately, your seller is not able to provide the tickets that you originally purchased. Don’t worry! You are covered by our guarantee, and we want to ensure that you receive tickets for this event."

DO NOT USE THIS SITE! Such a scam. Scammed us out of 15 grand and sold out tickets the day before Derby. We spent thousands traveling. Do NOT use this site. They took our tickets and have not refunded us. Never again!!

I would like to know why StubHub is selling concert tickets for $263.00 each that are on sale through Ticketmaster for $54.60? Have they lost their minds? I also had friends that purchased tickets from StubHub & when they got to the gate, they had no tickets. They never sent them & never rectified the situation. BUYER BEWARE. TOTAL SCAM.

Completely robbed me! My explanation doesn’t matter. I wouldn’t be going to these length for the fun of it. StubHub literally robbed me. The definition of approximate view means “close to the actual” — I purchased row AA which is usually down on the floor, and the approximate view of the picture showed the right section down by the floor. When I got to the stadium my tickets were 2 rows from the ceiling. StubHub told me to fly a kite.

DO NOT BUY TICKETS FROM THIS COMPANY!!! This will be nothing much new from the other horrible reviews for this company. I tried to buy a last minute ticket to a Bruins playoff game. Once the transaction was completed, and I did not receive the ticket, I checked the order status and was informed the seller had up to an hour to deliver the ticket. Why in the world would anyone buy a ticket to a game right before the game if that information was clearly displayed on the site???? Also, the fee StubHub wanted to charge was obscene - and also not displayed on the site until time of purchase. This place is a total ripoff and buyers should beware.

They don't give any hint of the crazy high fees they tack on to tickets then to top it off I found the same tickets elsewhere for about $20 cheaper. I don't buy tickets very often so I looked to see what Ticketmaster's price and fees were and it says they charge between 5-10%. StubHub charged $28 on top of the $68 ticket fee so roughly a 44% additional fee tacked on. Reading further here I've seen customers that were sold fake tickets. Last time I'll ever do business with these scam artists.

On 10 January 2024 I ordered three tickets, as a Christmas present for my sons, through StubHub for the football match Girona FC v Barcelona FC on 4 May. A specific location and price was given. We booked flights and hotels and other activities. On 30 April I was informed by email that the tickets were no longer available. No apology and no offer of finding replacement tickets despite Stub Hub still advertising tickets for the match on Google. Let this be a warning to others that this is a company which cannot be trusted to deliver.

Worst customer service ever! Purchased tickets and unable to attend the concert but yet can’t sell them ahead of time because the tickets will not be transferred to me through mobile transfer until date of concert. Can’t split up the 4 tickets I purchased well in advance due to the mobile transfer date.

I purchased tickets for a concert for the first time on StubHub and I will never do it again. The day of the concert, I could not access the tickets electronically and I called, but the technical support person could not figure out how to get me access to my tickets. She said the best she could do was send a link to see what tickets were still available. This email never came. I called an hour prior to the concert saying that there was no way I was going to be able to make it and I asked for a refund at this point. That person told me it was too soon to be able to provide a refund and I needed to wait and I would receive an email to initiate a refund. I waited another week and that email never came.

Stubhub failed to deliver our tickets to a Garth Brooks concert and we travelled from Illinois to Las Vegas only to be disappointed that the customer service rep could not fix our issue so he refunded us the cost without us asking for a refund. It was a real spoiler as it was my brother’s 60th birthday adventure.

Purchased 4 tickets to Neil Young for a total of $1500.00. After receiving the original purchase email, I never received the tickets! I finally received an email two days before the event, but when I clicked on the link, the information said that the tickets did not exist! I entered the confirmation number, but again received a message that the order was not valid! Finally, I did find a way to access the tickets. It was so frustrating!

I wish I did not have to put a star at all. This is the most horrible 3rd party ticket seller I have ever seen. People do not go to this website or any 3rd party event ticket seller because they are disgusting. Go to the legitimate company Tickemaster.com or check the reputation. I did not do it and I was about to get my blood pressure high dealing with Stubhub. Please people do not do business with it.

They lied to me and sold me tickets that do not apply for Stadium 1 at PNB Paribas tennis tournament in Indian Wells. Very disappointing and Stubhub needs to take responsibility and fix their mistake....

They listed two tickets in row 3 for a play off game of the Orlando Magic, but in the confirmation email sent a tickets in row 30. After immediately calling they were neither willing to change the tickets nor to refund. I suspect a software glitch or mistake in the data input of the listing. In any case, the company refused to make any effort to correct their mistake.

In the beginning everything went well. I had sold around 45 pairs of tickets and usually got my money in my bank account in 7 or 9 days. Well....All of a sudden, Stub Hub turned into a different company it appeared, No Money, No Customer Service Help!! Only after NUMEROUS phone calls....It took 3 Weeks, Yes, 3 WEEKS (after the event) to finally get my money. What did they do for the inconvenience? Not a darn thing

Misleading company. Not trustworthy at all. Avoid buying tickets from them. They dont care for customer service, I was promised a middle zone ticket by the vendor and after I purchased it, I was given the last row tickets for $330/each when the same tickets on Ticketmaster were sold at $200/each. I made a mistake by not checking ticketmaster first. When I called claiming I have received a wrong ticket, I was informed there was no promise, when I can clearly see the seats promised was in middle of the section. Don't repeat the same mistake I did by trusting them. They will wash their hands from helping you.

Do NOT deal with Stubhub! Buy or sell your tickets outright. I purchased 2 tickets from Stubhub for a MN game and when I received the total there were additional service fee charges that I was NEVER informed of at the time of purchase so I had to sell them! I put on Stubhub to resell for the price I paid for them and at least would only lose the fees which was bad enough. I received a notice that they were sold and that I would receive a confirmation that they were accepted. 5 days went by, nothing stating that they were accepted so I proceeded to call Stubhub and emailed them. I have all my emails saved. The day of the event, still no acceptance received so I insisted on speaking to a higher up/manager at Stubhub. Of course the customer service agents can only do so much and NONE in the US of course! The gentleman I spoke to said if I didn't receive an accept email that I should put on to sell and "no worries".

After charging me $1666 for four tickets, the 'confirmation page' says the tickets will be available on 6/27. That is the day of the concert. They are clearly selling things that they do not physically possess, which should be illegal. I did not want the tickets for that price (I thought it was $417 for four), and their only remedy was for me to try to resell the tickets on their site (guess what, more money for them). But the tickets are not mine to sell, since they never sent them to me. And I'm sure that process would end up with their charging me the same amount again. Do yourself a favor NEVER do business with StubHub.

I have sold tickets on Stubhub for 10 years. When selling it’s typical to list your tickets on a couple of sites to give a better opportunity to sell them to a buyer. For the first time ever tickets to an event sold at the same time (within 5 minutes) on both sites. Since my tickets were Ticketmaster tickets, they automatically get sent to the purchaser, thus making it the Stubhub sale unfulfillable.

I had purchased 2 tickets for the Arizona Diamondback home opener on March 27. It was a 7pm start time and I wanted to arrive early to make sure my daughter and I could witness all of the pregame activities including the celebration for winning the National League pennant the year prior. Stubhub does state they will usually not release the tickets to the customer until the day of the event. This should be a clear warning to anyone looking to purchase tickets for any event. Especially one that may very well be sold out.

Talk about screwing the consumer, in this day and age that our technology is at its peak in terms of how consumers manage their lives. Having made a purchase recently on April15, 2024 for the F1 Race in Miami scheduled May 4, 2024. I will admit there was an error on my part where I accidentally purchased a 3 day pass when in fact I was wanting a 1 day pass. I brought this to the attention of Customer Service immediately (3mins after my purchase) to find out, there is nothing we can do all sales are final and it's up to you to try and sell those tickets and hoping get your money back. WHAT A SCAM, in this millennium where technology keeps us in touch globally STUBHUB can't find it within themselves to go into my purchase profile and edit my purchase?. Really?,

I bought a ticket to a concert that was on the floor in row 5, seat 7, up close and center. But, the ticket I received was in row 14, seat 17, last row off to the far left of stage. I am a short person, I would NEVER have bought Row 14 on the floor! If I had known that was what I was buying, I wouldn't have bought them. They basically did a bait and switch on me. They apologized and offered to replace the ticket with another row 5, but then came back and said they could only give me 25% off next purchase. As if I would ever buy from them again! This is true theft; I was tricked into buying a certain ticket but given something else of far lessor value. See my StubHub receipt and the Ticketmaster transfer for proof. They say there is a 100% guarantee, but how so, if all they are offering is a 25% discount on something I'm never going to use? Buyer Beware!!!

Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance because we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain... We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.

I rarely buy tickets to anything and am unfamiliar with the entire game. Recently while strolling the internet I saw tickets for dinosaur live a StubHub advertisements. My 10-year-old got excited. I went on and bought the tickets. Shortly after I looked on the actual site where the concert is and saw the tickets for $20. I bought them on StubHub for almost. Also, the tickets at the actual place. The $20 tickets are better seating than my $80 tickets. I will never ever buy from StubHub again!!

StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert.

I wanted lawn tickets that cost $50 at this venue for others I know, but they were sold out so I decided to try Stubhub. I ended up paying $265 (the tickets incurred a total fee of $60), then my friend cancelled and I ended up not being able to find anyone to go with so I resold them using stubhub. I followed the instructions to sell them, and when creating the listing I left the browser in order to look for the order ID in my email, and when I returned the listing form was empty, so because of that I accidentally listed three tickets (one for $100 and two for $101 each). I made my price based on the website's recommendations and was aware that I would already be losing $75 if both my tickets sold for $101 each, as stubhub takes a tax off your sale, but I just wanted most of my money back ASAP.

I was lied to SO many times by their customer service. I purchased aisle seats and given seats in the middle of a row. I called customer service to explain that I purchased aisle seats and could only go to the event if we are seated on an aisle because my son has a disability. They told me no refund would be given because they're in the correct row. INSANE. The only option I was given was to relist, but I wouldn't lose the fees. When I tried to relist, I lost over $100 on fees!! They DO NOT care, just want to make their money and run.

Utter disaster. Bought 4 tickets to a musical - $950 - 4 months in advance. Seller never transferred tickets. Received no fewer than 6 emails from StubHub that my tickets were ready and to look for the third party seller email to click link and secure my tickets. The email never arrived. 10 calls to customer service and 3.5 hours on the phone - mostly on hold - and less than 24 hours still had to fight for replacement tickets. Still fighting. Completely lame company and ridiculous policy. They are an unqualified failure.

Had a transaction where I made an honest mistake. Could have been remedied in 5 minutes max to everyone's satisfaction with no harm to anyone. Was told all good will have no fees or anything. Called a week later and was told same just processing, all good. Day before event still not done. Called again, yeah all fine if by chance you see any charge call up and it will be reversed. Sure enough they charged me 500 dollars and refuse to refund it.

I bought tickets on Stubhub on February 4, 2024 for a Phish show in Vegas on 4/19/24. The order confirmation indicated tickets would be emailed by day of the show. I purchased airfare from Portland and booked a hotel. No tickets by day of show. Customer Service contacted the morning of show. Chat said they would look into it. 2 hours later email arrived that seller couldn’t deliver tickets. No alternate tickets were available. While I can get the ticket price refunded, I am out the extra expenses. Never again Stubhub. Buyer beware.

I won't ever use StubHub again. They charged a $600 fee on a single transaction (3 tickets) that wasn't disclosed until after I put in my CC info, and even then was not shown as a total amount for the fee. It's deceptive on purpose and that fee is outrageous. I attempted to escalate through their "customer service" but it's clear that they don't care. Horrible experience and money spent on fees that now can't be spent on the trip. Yes - I could have caught that the total jumped $600 before that final click, that's on me. But it's a racket and I'm just sick about the wasted money.

Terrible experience. This company is a fraud. They have zero customer relations skill; every single person gives you a different answer and they are lies. They’re selling tickets weeks in advance that they do not have. But you'll only find that out hours before your show. They say they'll offer you comparable or better seats but they don't. They offer worse seats and won't even give you specifics on the seat. If the guarantee was real, they could have purchased comparable or better seats still on sale directly from the venue.

If I could give this company zero stars I would. From unclear answers to changing policies after purchase of tickets, to every person you ask with the company having a different answer, I highly do not recommend buying anything from this company. I have no clue how they are still up and running with all the shady practices that they take part in. do yourself a favor and just buy from Ticketmaster. It might be more expensive but at least you know you’re getting a legitimate ticket and no runaround highly recommend giving even a fraction of A penny to StubHub. Absolutely terrible customer service, they act like you’re a bother when you ask legitimate questions and then give you mixed answers.

I purchased front row for an upcoming event for Friday. I am livid. The original seller has not transferred the tickets to me yet. All customer service says is, "We have contacted the seller and advised them." They best be calling the seller and mandating them to transfer to me. I paid a lot of money and have been so excited to see this show. All customer service has to say is DON'T WORRY!

i bought two tickets to a Thunder game. I paid on Stubhub/Ticket Master but could never download my tickets. They told me I hadn’t paid and were having trouble with my payment so told me to pay with an Apple gift card. I did, and now I have two charges from them. I disputed with my Credit Card company but they wouldn’t credit my card. Next time I will go to Thunder Ticket office! Note how many bad reviews there are on this site!!!!

Stubhub stole $4,000 from me for a concert I never went to. All I wanted was to get my money back and they made it near impossible. I never received payment for the tickets I sold. And I was charged an additional $2k on top of the original 2k because their stupid website listed my tickets twice.

I paid for tickets 6 weeks prior to event. I was emailed a confirmation number and was told that tickets would be provided by email by the date of the event. The day before the event I received an email that the tickets could be picked up at Will Call 2 hrs before the show. The three of us hoping to attend the event arranged schedules, vacation times and travel around this event. I went to Will Call 2 hrs before the event and was told that there were NO tickets for me and that there had been many others that had shown up with confirmations from StubHub with no tickets available. I was told that this is a common scam and to NEVER Buy tickets through StubHub as sellers are not reliable.

This site is fraudulent! Use another vendor! They sell tickets, stating they are certain sections rows and seating, while they are not the tickets as described. They will charge you higher prices for "better seats, better sections, front row" and then give you basic general admission. They are third party and don't care about customer service. Just take your money and run. Will not do any sort or return and even discuss this option. You have to manage yourself "re-listing" them to be sold on their platform, as if that's our job. I'm just a customer, why am I having to re-list tickets because your company commits fraud?!

Extremely disappointed in my experience with StubHub. Ordered tickets in December and just found out the day of the show that our purchase will not be honored. StubHub is an unreliable middleman and it is a very bad business model to be selling tickets that they are not in possession of. Will NEVER use in the future and will be sharing with family, friends, and on social media that everyone should avoid StubHub… absolutely terrible business model.

The worst experience I have ever had! Feel Free to call me for details. **. Bought my tickets and was promised I would have them before the show. Never got them in time and was given a brutal runaround. Do not use this company.

My son trusted this website as a first-time ticket purchaser and has to pay a $20.50 transaction fee for a $51.00 concert ticket. This is a legalized scalping. Please don't purchase from this company. Just go directly to the concert website.

The customer service is poor: I called them 4 times after an injury to have some information about my ticket and nobody ever even had the courtesy to email me back even though the all the representative I talked to assured me that they would take care of my case. They really don’t care about their customers and there is nobody you can talk to when you have a problem. You should buy your tickets directly to the seller platforms like Ticketmaster instead who are professionals and answer any questions/issues that you have. I will never ever again use that website.

Wish I didn’t have a I put a star! Absolutely the worse experience ever. Thanks for leaving my family and my 3 year old out in the cold and in the worse unsafe area at night. After he out thousands of traveling cost just to be told they can give me a 130 dollar voucher for screwing up and lying all day. Horrible.

This company doesn’t deserve even one star. This is the most pathetic company I have ever dealt with. I purchased 2 tickets for Sunday, April 7th’s Andrea Bocelli concert. I had to cancel due to having a total hip replacement surgery. So I listed the tickets for sale. They supposedly sold and I forwarded the tickets to the “so called buyer.” I have a copy of the tickets and they are correct. Interesting in that the buyer of the tickets finally accepted them yesterday and claims she was sent the wrong tickets and therefore. It’s interesting in the fact I have my correct invoice number and she claims she received tickets for April 6. It doesn’t take long to realize I have been scammed to the tune of $720. PLEASE DO NOT DEAL WITH THIS COMPANY. I have now been blocked from their site which explains how non professional they are.

DO NOT USE STUBHUB!! I purchased 4 tickets to an event 3 hours prior to the start. I received a confirmation email. After the two hour drive to the arena with my wife and two young kids, the seller still didn’t transfer the tickets. I called StubHub for them to tell me there was a glitch in their system and they wouldn’t be able to transfer the tickets. The event just started and they said they had no other tickets available. After paying for parking, tolls, gas, I had to turn around and go home and tell my two young kids we couldn’t go to the game that was promised. The worst part is StubHub didn’t even offer an apology nor did they offer any compensation whatsoever other than the obvious refund. PLEASE STAY AWAY!

I came down with COVID and felt very sick, so I had to sell two concert tickets. I put them up for sale at a discounted price, and only one ticket was sold right away. I didn't want to sell only one ticket, that would be a much larger loss to me. I tried to immediately cancel the sale. I was then charged 85% of the price I posted for the ticket. StubHub was not out any money, but charged me MORE than they would have earned on the sale of BOTH tickets. I wrote them and they have not responded back. I was able to sell both tickets successfully at Ticketmaster, where I will go from now on out.

We purchased tickets to the AZ Diamondbacks, received a confirmation email that said "view tickets". On game day, no tickets. Called customer service, they said they'd contact the seller & we'd get tickets. NO TICKETS EVER CAME. Had to dispute the charge & buy tickets elsewhere.

I have brought tickets with them twice with horrible experiences. The first time they didn't transfer them and 20min before the game I realized this and had to buy from a scalper. They sent me a credit for my inconvenience. I bought new tickets and the seller said he sent the wrong tickets and to transfer back so I did that. And he with great difficulty sent the correct ones. Now 2 d before the game just got an email saying they didn't receive them...

DO NOT USE STUBHUB!! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today.

StubHub sent me wrong tickets and demanded I return tickets in June 2023 and it’s now April 2024 and I have yet to receive a refund of my purchase. Tickets were returned. Trying to understand why it’s so hard to get a refund.

Awful. Ticket fees were ridiculous. $70 per ticket for convenience. It's 2024, what isn't conveniently done on the internet. Unfortunately we were not able to attend the event due to weather postponement. When I tried to sell the tickets however I could, the format of the tickets that Stubhub uses made it impossible to sell them anywhere other than Stubhub. Will never use them again.

Constantly selling tickets that aren't available. They make you wait until day of the event to contact seller, who has sold them for a higher price to someone else and offer poor comparison tickets. I was mid court, 9 rows up. They say comparable tickets are in the corners 12+ rows up. Third and final time StubHub has done to me.

I purchased tickets to the Texas Rangers opening day game as a gift for my son as a Christmas gift. After checking daily on ticket status, they were always listed as not yet available. On game day my son had taken the day off to attend the game. About two hours before the game started I received a notification that the seller could not fulfill my ticket purchase. Needless to say I was embarrassed and mad! I personally will never use Stubhub again nor will I ever recommend them to anyone!

DO NOT FALL FOR THE STUBHUB PARKING SCAM OF BUYING A PREPAID PARKING SPACE. I purchased a $33 parking space for an event. At checkout, StubHub added on $19 of service fees (for a parking space?)! The picture of the lot they provided was a nice paved and lined parking lot. When I got there, the lot was gravel, no lines, and full of potholes. On top of that, it was almost a mile away from the venue! Lastly, the cost of a space on site was only $10! I obviously did not park in that lot. I contacted customer service for a refund three times. Each time I was told my case would be reviewed and I would receive a response with 72 hours. NO RESPONSE. My last email from them told me I waited too long to identify the problem. WHAT A SCAM. They lost my business for $62.

StubHub is horrible. I bought an MLB ticket, received the confirmation email, but the "get tickets" button sent me through loops of downloading their app, logging in and out, back and fourth with emailed codes,... I break down and call customer service. 15 mins on hold. A guy tells me I need to download the MLB app to find my tickets. They sure make it easy to purchase, but very painful to get your ticket. Why the hell would they not tell customers in the confirmation email where to find their tickets? Horrible company.

Seriously, how do you justify this! This is utterly ridiculous!

I purchased tickets that stated row 1 seats 37 and 38. I attempted to purchase additional tickets after inviting friends. Then, come to find out. The tickets were standing room only. I brought this to Stubhub's attention and they refused to make it right. They said that the information was only filler and I should have been aware they were standing room tickets. Even though the description did not state that. I was recommended to resell them and when I tried to put the row and seat numbers, it does not allow that. Explaining that to stubhub to make my point they would not accept any accountability. I don't normally, ever write reviews. If I don't like something, I don't use it. But the fact that they don't accept any responsibility for their actions or inaccurate descriptions is a poor business practice and stubhub should be held accountable. Reading all of these accounts. I assume they have never been held accountable. I will never use their service again.

Someone made a purchase on my account by somehow successfully logging in. I was notified of the purchase by my credit card company and immediately called them as well as StubHub. Stubhub acted swiftly by canceling the order. That being said, they also permanently canceled my account instead of just having me change my password. My issue with this is that I had previously purchased tickets with them for Luke Combs and am now currently unable to access those tickets. Their trust and safety team has been extremely unresponsive and I’ve found it very difficult to speak to any of their managers.

Purchased Boston Celtic Tickets. With fees the total was $915. Following the purchase the link to my tickets stopped working. I am no longer able to access the tickets. Customer Service is entirely unhelpful. They keep telling me that they need another 24-48 hours. Wait for an email that never shows up. Terrible customer service. Never will use again. AVOID PURCHASING FROM STUBHUB AT ALL COST!

StubHub has been a horrible experience. We already had our trip planned and StubHub did not do as promised. Nobody did what they said they would or even followed up on anything. Didn't provide 2 tickets as promised...didn't get the 2nd ticket....didn't replace tickets... Customer representative hung up without doing what he said. Refunded instead of replacing with same or better. We actually bought 2 other tickets and went to the game... StubHub sent a refund as we were walking out after the game. 1st time user... NEVER EVER USING Stubhub AGAIN AND I'LL TELL EVERYONE ABOUT MY EXPERIENCE WITH YOUR COMPANY!!! Thanks for nothing but 5 days of frustration.

Long story short, StubHub could not have gotten our tickets more wrong, and the ticket information in the confirmation email was correct----it was not until we got to the venue that we realized the seats were almost as wrong as they could be (not the main floor, as in the confirmation email, but literally in the last row of the hall). I'm still kind of stunned that StubHub could be so diametrically wrong. Never again will we use this service.

I purchased 3 Taylor Swift-Paris tickets on StubHub, for which I paid in full and then received a written confirmation. The Seller immediately cancelled the sale and contacted me directly, using my personal information leaked by StubHub, to try to get me to pay him directly for the tickets outside of the StubHub platform. Outrageous.

I purchased tickets to a Milwaukee Bucks game online and was very excited about the location of the seats for me and my son. I completed the transaction online, received confirmation of the purchase, and received the tickets from the seller in an email a short time later. As I was traveling to the event with my son (Illinois to Wisconsin - 2 hours), I received an email from Stubhub saying "unfortunately the tickets from the seller are no longer available". They offered me "alternative tickets" that were inferior in quality along with a $2 voucher.

I wish I came here first. StubHub could not deliver the parking passes I paid for. After working with them for weeks on the problem they promised a 100% refund. No refund came and when I asked when it would be sent they sent me a voucher for $16.33 and said that's all they could do as the event had passed. Fortunately I'm only out $65.00 but I will never use them again as their guarantee and their words are no good.

We booked tickets for the NCAA Men's basketball tournament ahead of time. We received the confirmation then never received the actual tickets which they said they will be released via the seller on the day of the event. Event day came and nothing. I contacted customer service and they said that the seller missed the window to submit/send the tickets, a CSR even tried to call the seller and nothing.

Have used Stubhub for years and, in the past, the customer service was good. If the seller didn't come through, StubHub would find a replacement ticket and then charge the seller for any difference. Recently purchased tickets and then, a few weeks later, was told "the seller cannot fulfill the order." Spent lots of time on the phone with call centers in India or who knows where. Each person would say, "We'll send you a link to get replacement tickets." And then no link would come.

I purchased tickets through StubHub and received a message a few days later stating that they were canceled. I got online and did a live chat with a Stubhub agent and he confirmed that my purchase was in fact canceled and I could go ahead and purchase new tickets if still interested. Well, I decided to go straight through the venue this time and received my tickets right away. Then a couple days later after my purchase through the venue, I received tickets from Stub Hub... when I called StubHub they said they would investigate, the rep was rude and kept yawning as if uninterested in my concern.

They put a picture up of the March 22nd game when. I clicked on it. After I paid turns out the tickets switched to the March 23rd game which I didn't want. So now I had to try to sell these non refundable tickets for half what I paid. Now they don't recognize the bank I use for a direct deposit 8 days after the event. So they made me apply for a prepaid debit card they supposedly will send me. It's a scam I'll never see my money. Never ever again will I ever click on anything that says Stub Hub. They should be ashamed.

Purchased 3 minor league baseball tickets. Stubhub takes you thru several screens before checkout (to confuse you?) and by the times you get to the final screen you are already locked into payment with a NO REFUND status. I have since learned that the general admission tickets that I purchased are $35. My final bill was: tickets 749.25, tax 34.35, and FEES 268.19 for 3 minor league baseball tickets! This company should have an algorithm for original ticket price versus fee requested to prevent SCALPING. If the above transaction was done on the street the perp would be arrested fined and jailed. SHAME ON THIS FRAUDULENT CROOKED COMPANY FOR ALLOWING A TRANSACTION LIKE THIS!!!! NEVER DO BUSINESS WITH THEM!

So I order tickets to a baseball game from Stubhub. I receive multiple emails from StubHub saying my tickets have been sent and I need to click to receive them "from a third party" in email. I search all my email boxes including spam - nothing. I call StubHub and they tell me the third party is Ticketmaster, so go into my account there. I do. Nothing. Call Ticketmaster - they search by the event, and nothing. Call StubHub back and this time they have me create an account on the LSU ticket site using my same email and the tickets will be there. I do that. Nothing.

NEVER BOOK TICKETS FROM STUBHUB. We bought tickets in December for the men's PAC 12 basketball tournament. Stubhub messed up with the original tickets and promised to get us replacement tickets. They had 45 days until the tournament started. We called them 7 times with a total of 12 hours on the phone and they promised to get us replacement tickets. Today, while at the airport to fly across the country for the tournament, they told us they would NOT honor their promise. So we had to pay an extra $600 for tickets. This is the worst experience we have EVER had. So please learn from my mistake and NEVER BOOK TICKETS ON STUBHUB.

I purchased 5 tickets to Lynryd Skynryd & ZZ Top combo on March 6th, they sent me a receipt and it said what row we was in, our seat numbers, so I assumed everything was good. The purchase amount was 383.78 because they add some kind of fees to the actual price that you think that you are paying, usually 20-25 extra per ticket.

I bought tickets to see Young Miko in Monterey Mexico two months ago from StubHub and somehow they lost my ticket. I flew here from the US for one night. And I cannot go see the show. Are you kidding me StubHub? I highly recommend nobody ever use StubHub ever again.

I was sent incorrect tickets. Stubhub's customer service went the extra mile to resolve this issue. Sent numerous emails apologizing for the mistake, even gave me a substantial discount to use on my next purchase with a years expiration date. I would give 5 stars were it not for the original oops.

Bought tickets for a event through StubHub. Never received the tickets. Call the customer service and they said they will work on it. Called 4 times and still no tickets. Missed the event completely. No tickets. Don’t waste your time with this company. They are scam artists. I had to call my CC company to file a dispute to get my money back. Don’t waste your time. Use somebody else.

We purchased tickets in September to Stevie Nicks/Billy Joel in Dallas last night. The tickets cost $4000 and were in row 18, front of stage. Yesterday afternoon, 3 hours prior to the concert, they still had not been delivered to us. We spent 3 hours on the phone with StubHub reps, who promised us the “moon” and delivered nothing. They told us we would get comparable or better tickets and to go ahead and go to the venue, which was 2 hours away from our home.

I authorized 2 concert tickets at $170 and was charged $240 without disclosure of the charges. Was then told no cancellation and no refunds. No way to contact company. Do not use StubHub as they will charge you over what your purchase price is without disclosure or recourse. Awful company and do not use them.

StubHub has the worst user experience and interface of any selling platform I have dealt with - a sharp decline from when I used them 6-8 years ago and it was fine. As of 2024 I am swearing off of them forever. Not worth the hassle. I "sold" tickets and was told to log in for the shipping label but there was none. Over an hour later (mind you my profit on these 2 tickets was $14 total, $7 per ticket, wasn't trying to be greedy), I got an address but no shipping label and was basically told to FedEx the tickets (presumably for $20 or something). This is a joke of a website as of 2024, they clearly don't know what they are doing.

1. I have spend 2 hours trying to figure out how to download my tickets from the Stubhub app to my Apple Wallet. They provide no instructions and no customer service. I still haven't done it and am going to a game tomorrow night with the anticipation of an argument. 2. For the privilege of NO CUSTOMER SERVICE I am paying $26 per ticket fee on a $67 ticket. This should be ILLEGAL.

We purchased U2 tickets at the Sphere, Vegas, booked air fare, hotel etc. The tickets were never transferred to us, StubHub kept assuring us to keep waiting. The day of the concert StubHub told us to get a refund since there were no longer any tickets available. We were very upset about it! I will Never buy tickets from this website again, surprised they are still in business.

Funny how Stub Hub showed my ticket prices $52.50 ea. Total $150 with fees, very acceptable in today's world. Lo and behold when I finally hit confirm after three pages of submitting to $150 final cost for those two tickets $201 and change. They hid an additional $48 until I couldn't refuse sale. Stub hub scam, they should not be allowed to do business. I'll never use again or ever recommend stub hub to anyone, thieves of the lowest kind.

So I sold my tickets on there, but same day they sold on another site. Now I am being charged the full amount I sold the tickets for. So basically they are getting money for free. They are keeping the whole amount of money instead of just the percentage they would of got from the tickets. To me that is wrong and should be criminal. If they were only going to receive a certain amount for the sale if the sale fell through that is what they should get, not the full amount.

I purchased tickets to a comedy show through StubHub. When I arrived I was not admitted entry. They said they were fake tickets. The box office showed me where they even had another person's name on them. I didn't notice this because I only pulled up tickets on arrival. They also said several other customers had the same issue when they purchased tickets through StubHub. For almost a year I have been trying to get a refund fighting with them and PayPal. It has been a nightmare. It's almost $200 so I can't just drop the case. This has been so incredibly stressful and time-consuming. NEVER EVER EVER give this company $1 of your money. Never have I had such a runaround and lack of professionalism.

PSA: Don’t purchase tickets from StubHub! Purchased tickets and was told they were transferred to my email. They were never transferred or received. I reached out prior to the show when I didn’t get the tickets and was on the phone for an hour with someone trying to get the tickets and they requested a retransfer which never happened. I had to buy new tickets to go to the show. I reached out through their chat function and was told because I didn’t wait an hour and reach back out to trouble shoot AGAIN, there is nothing they can do.

I was a loyal customer for 12 years, but will never order from Stubhub again. I searched for tickets using the "Include Estimated Fees" button. I selected 4 tickets at $34 each. I made the purchase expecting a $136 invoice, yet you sent me an invoice with $53.18 in additional fees for a total of $188.10 ?!?!? I called customer service who refused to refund me the $53 and also refused to cancel the entire order. I then spoke to their supervisor, reminded them of my 12 years as a loyal customer, yet she also refused to refund me the $53 and also refused to cancel the entire order. I am incredibly disappointed.

On November 25, 2023, I bought 2 tickets to Charlie Berens in Nashville on March 22, 2024. I'm now not able to attend and asked about cancelling the tickets. I was told I couldn't but that I could resell them. Someone wants to buy the tickets but I haven't received them yet. My account says I won't receive them until the day of the show. How is that even right! How can I get the tickets to the person who bought them if I won't get them until just before the show?! I feel like I should advise the buyer to try to get the tickets elsewhere to ensure he gets them in time. Expensive learned by me; I will never go through Stubhub to buy tickets again.

Tickets get "lost". The buyer sold me tickets, I was sent to Ticketmaster to get them, redirected to Seat Geek, and the tickets still missing. I called Customer Service, was told the seller sent tickets to MLB Baseball, asked to download app. I did that, tickets still not there. Stub Hub chat doesn't answer, email form is broken and won't send to customer service, and phone support hung up on me after 1:15 hold. Meanwhile, there is no "accept tickets" ANYWHERE on ANY of the 25 emails that I received that say "accept tickets". This place is an absolute MESS and I would run from this platform. The experience has been awful!

Tickets were advertised with seat numbers. Upon receipt of tickets 20 min later for an event more than 3 weeks out, standing room only was more clearly identified in the ticket offering, something one of my guests, due to ADA challenges, is unable to accommodate. In talking with Stubhub Customer Svc within 20 min of purchase and with a stated claim on their site to "go out of our way to find replacement tickets if there's an issue with your order." They failed to perform to this level even with near instantaneous notification of the issue and weeks in advance of the event to perform to the committed level. They also failed to follow up as promised within 48 hours.

I purchased tickets to Brahms x Radiohead in St. Louis. I purchased premium tickets. The day before the concert, I was told that these tickets were not available and given the option to purchase WORSE seats at the SAME price. I opted for a refund, but it was a disappointment not to be able to go to a concert I had been anticipating for MONTHS. This seems like it should be illegal.

I have purchased tickets to an event for two different times. Although I received two emails showing my confirmation of my purchases that email will not allow me to sign in to the account. They claim that email is not on the account. I have called twice to get this corrected and find out how I can sign in and twice I have been told that this was being escalated to their "Leadership Team". It has been 3 weeks and two different calls to customer service and nothing so far. Today I called back and was told the same thing on the escalation and this person stated that he did not see any previous request for escalation! I have no confidence in this company and will never buy from them again.

If I could give this company a 0 I would. The customer service was awful and not helpful at all! Rachel went around in circles trying to explain what was going on and did not make sense in what was being said. I bought tickets with specific seat numbers and then when go the confirmation email the seat numbers disappeared and my seats are now on the website to be resold. All Rachel could say was that Stubhub does not provide seat numbers when purchasing, when that is incorrect because I picked specific seats, and three weeks ago I bout tickets with the same seat numbers and they were on my tickets. All Rachel could do was tell me I was wrong, and to sell my tickets when I do not have the tickets released to me and that they do not have to be released until that day and then hopefully get it to the next person, and how can I sell it when there is no seat numbers shown.

On May 15, 2023, I purchased tickets from StubHub for $158.51 via PayPal for "Celebrating David Bowie - Live in Concert (feat. Peter Murphy & more)", which was scheduled for Monday Oct 16, 2023. The show was cancelled and StubHub denied my refund. I filed a complaint with PayPal, which was denied on 11/4/23 BECAUSE StubHub told them that it wasn't cancelled, even though I have an email from them confirming it. StubHub then stated in chat, on the phone, and email that I would receive a FULL REFUND within 3-4 weeks. But they NEVER have refunded me and EVERY TIME I call they tell me that they'll refund me in 3-4 weeks. I'll NEVER use PAYPAL and NEVER purchase tickets using Stubhub!

Was stupid and clicked on sponsored website of StubHub. Believing I was on a promotor website, (they copy the imagery of the promotor) I believed them when they indicated that tickets were only available on resale and about 2 and a half times the original price. Immediately after purchasing tickets, Stubhub indicated that they may not have tickets available until the day of the show. Within 5 minutes I realized my stupidity and called Stubhub to cancel order. The agent in Pakistan (or wherever) of course could barely speak English and of course refuse to cancel order.

I bought tickets to a Kenny Wayne Shepherd concert in Florida months ago in anticipation of traveling there this month. The price was exorbitant, including hefty fees; nonetheless I agreed to buy them as a present for my wife and her friend in Florida. My wife subsequently had an emergency medical event, which has prevented us from traveling to the event. I went online with StubHub to try to sell the tickets and recoup at least some portion of the ticket cost and fees. When the tix did not sell, I went back online to lower the price even more. Little did I know that 4 hours prior to the event, Stubhub deactivates the sales offer. I contacted customer service and they were no help at all, but they were "sorry" I was disappointed in their services. Well... Never again, and if anyone reading this is tempted to buy tickets thru StubHub, buyer beware... These folks are con artists -- there is no Fan Protection, as they advertise!

Purchased tickets for the return of my son’s favorite players to the Garden which were guaranteed to arrive by day of game. As time passed the game became a very hot ticket so I became concerned and called for an update and was assured this is normal and not to worry the tickets would be transferred. Needless to say, the tickets were never transferred, multiple calls made to customer service, again assured they would find me comparable seats. An hour before we had to get a train they send an email, "Sorry, you’re out of luck but here’s your money back!" Guarantee the seller found a better deal, of course my son was devastated. Never again.

My daughter bought 4 tickets months ago to Luke Combs. Tried to access her account and was locked out. Called Stubhub and they told her they had suspended her account and didn't issue her tickets. They couldn't explain why. So she said, "Then refund my money and I'll buy tickets elsewhere". They told her to deal with the bank and of course since it's been over 90 days, they won't help either. So this is clearly theft. This company are a bunch of thieves. Lawsuit coming.

I purchased tickets for an event, then changed plans. I placed the tickets on StubHub for sale. They didn’t sell up to 3 days before the event so I donated the tickets. Then StubHub sold them. I canceled the sale immediately, but the buyers were not informed and went to the event. StubHub kept the money the purchaser paid and then fined me the cost of the ticket sale! I spoke with their customer service, but no deal. Then they just charged my account without my consent! Crooks!

I was not made aware of StubHub’s service charge until after my credit card was processed. I requested a chat with a live customer service rep. I was chatting with representative Mary-Jay. I told her I had received an email with the original price of the tickets plus $10 services charges for the two tickets I purchased. A while later I received the second email showing the $50 per ticket service charge added on; another $100. When I stated I thought their business practices were slippery by not being transparent about their service fees and I was going to call Department of Consumer Affairs and mentioned this to them, this was her comment…

Absolutely disappointed with StubHub! I purchased parking tickets for Disney on Ice for All-State arena. The website was misleading since the event was free parking. I called customer service but now they won’t give the money back.

I purchased concert tickets and never was able to upload the tickets due to StubHub error which was recognized. Spoke with stub hub customer service and they acknowledged issue. In the meantime, I canceled my plans for the event and tried to relist the tickets for resell. StubHub told me they could relist for me, but I did not have the uploaded tickets in hand. They informed me it was not issue and stub hub could relist and sell without me having uploaded tickets in hand to transfer for new buyer. This was false and misinformation. I never received the tickets and was not able to sell, because they were not transferable from me to the new buyer.

I was looking for tickets to MJ One on a few different sites, I was buying 8 tickets. I pushed the button to order and immediately noticed it was the wrong date. I then immediately called Stub Hub to cancel. The order was $1300. I was told, "Too bad." I said, "I’ll call the bank." They said, "The bank won’t help you." The bank said they will help me once it’s not pending and posted. I called back Stub Hub and said, "Since it’s pending, please cancel." They put me on hold for 36 minutes. I explained I have cancer and my friends are flying here to see the show with me. After their ‘meeting’ the answer was still no! I cried all morning. I hope the bank helps me. Don’t ever use Stub Hub!

I sold tickets on StubHub and then AFTER selling them, was told in bolded print that they do not pay the seller until 5-8 days AFTER the event takes place. I sold Taylor Swift tickets directly from the original vendor (Ticketmaster) via electronic transfer one year before the concert and now I have transferred the tickets to the buyer and permanently out of my possession and have to wait one year to be paid by StubHub. If the buyer wanted, it would be easy for the buyer to verify the legitimacy of the tickets. Now, StubHub owes me $4500 that I have no idea whether I will receive or not (I.e if the concert is cancelled or postponed there’s no guarantee I will ever be paid). This company has terrible customer service and bordering criminal policies.

I bought tickets from StubHub and the concert was moved to a different date. I was told the date by StubHub that was reassigned for my ticket and lo and behold when the tickets came, it was for a DIFFERENT date than what they told me. They said the organizer made the switch and there was nothing they could do. SO I decided to sell my tickets and StubHub said they would waive the service fees because of the change of date. WELL, when my tickets sold, they did NOT waive the fees and they said it was because "I did the selling wrong" and didn't follow their instructions (which by the way, were NOT included in the email). Customer service reps were RUDE and refused to even allow me to speak to a supervisor. They said everyone would tell me the same thing and I should be grateful I get any money back from my ticket sales whatsoever. DO NOT USE STUBHUB. Their customer service is abysmal.

I purchased a parking pass to a Georgis Bulldogs gymnastics competition thru Stubhub. The transaction went through and was told via email that the seller would send the ticket on the day of the event. I reached out to StubHub multiple times via the customer service chat but never received the email from the seller. When I requested a refund Stubhub told me no. Boooooo!!! I'll never use them again. $48 gone down the drain with no parking pass. Don't trust their advertisement that this is a safe way to get tickets! If you don't get them you won't get your money back!

Look, I've used Stubhub before and never had a problem with them. I've had a pretty good experience with them, and they always delivered. Until they didn't. I ordered tickets for a local Broadway show for my wife's birthday. She was so excited. The event had been sold out, so the natural option was to try Stubhub. I found tickets. They were expensive but worth it. I should have known something was amiss when on the Stubhub site I was informed that the tickets were in the section I was hoping for but the actual tickets with their position would be provided on the day of the event.

I bought NFL tickets in Nov, called 3xs and chatted more that about not getting the mobile tickets with GL code, was assured I didn't need GL code, that tickets I seen were good-- I should have trusted my gut because day of event 4 hours from home, could not get in venue, had to by from ticket master. THANK GOD tickets were available. Called to get my refund and customer service guy was a joke and not helpful, blame me, and then told me to email him the tickets I had and when I did said he could not get them-- He then hung up on me! SCAM, SCAM, SCAM.

Don't buy from STUBHUB. THEY DON'T GUARANTEE THEIR TICKETS LIKE THEY ADVERTISE EVEN AFTER THEY AGREE TO. IF THE BAND CANCELS THEY WILL NOT REFUND. They will give you the impression that they will look into it in hopes that you'll forget or just get frustrated and let it go. It's been almost three months of the runaround. $320 for 2 tickets to Rob Zombie on October 28th, 2023. They continue to play games.

STUBHUB IS A SCAM, DO NOT BUY FROM THEM!!! I purchased one ticket for myself to see Story of the Year at Starland Ballroom, and Starland said the ticket was invalid and could not be scanned. They said I wasn't even in their system when they looked up my name and email address. Starland said to download the AXS app to get the tickets that way, and there were no tickets available to me on the app despite the email from StubHub with the so called ticket.

I cancelled my sale on Stubhub for a concert that was over 5 months away at the time. They ended up charging me the face value of the tickets just as a stubhub fee. There is no hope in recovery, through all their buyer/seller fees you think they would have more leniency. I am deleting my stubhub after today and suggest everyone does the same. Better off selling tickets via Facebook marketplace and maximize your return value.

Put tickets up for sale. They were purchased and then cancelled 30 minutes later. Called to find out why.

Stubhub sold us tickets and I received CONFIRMATION of seats with seat numbers included. A week later I was emailed saying those tickets are actually not available and to select alternate tickets. My choice was STANDING ROOM ONLY for the same price as what I PAID for seats. They kept our money for a week and when the prices went up they sold the tix to someone else. Then came back to us wanting us to pay DOUBLE for SRO than what SRO cost a week prior.. Can NOT believe what they do is legal and that they haven’t been shut down and fined. I am actually writing this FROM the game where we paid $800 for SRO and can NOT SEE A THING so we are siting at a table just waiting to leave. This could not have been a bigger rip off. Just waiting for the day they get sued for their fake business. Maybe we’ll get our money back plus travel expenses in the settlement. Absolute joke.

I sold two concert tickets on Stubhub and then the concert was postponed for 4 months. I was told I won’t be paid until 8 days after the concert. I waited the 4 months and now the concert which was supposed to happen in 7 days has been postponed indefinitely. Stubhub refuses to pay for the tickets I’ve sold even though there is no date for when the concert may happen.

The CBS Challenge in Atlanta on Dec 16th was a highly anticipated event. In purchasing tickets two problems arose. I only wanted 5. Stub Hub said that was fine but I had to buy even number (6). The Stubhub service fee was $60 Per Tickets (all 6!). While that wasn't fun - paying that much, the worse part was the parking pass.

Had a situation where I had to call in because StubHub's site is the worst and it defaults to selling tickets in singles instead of grouping them, and doesn't give you any warning that you have done so. So of course my tickets sold as a single. Call and immediately get someone who isn't listening to me and talking over me. I have no problem with people in other countries but if they can't communicate effectively all I ask is that I can be transferred to someone who speaks my native language. They refuse to transfer and tell me that I must call back as many times as it takes to get someone. On my 10th call I was finally able to get someone who spoke well enough to help me with the issue. The total lack of empathy and care was astounding. I will never be doing business with StubHub again.