StubHub Reviews

I sold one ticket - Floor 2 row H seat 8. For some reason on one part of Stubhub it has seat 9 but in my sold part it is correct. We went to the event and the person who bought the ticket was there in the correct seat. But now in my account under payment it has nothing. Nothing under complete or pending. I have not received the money. I know it said 5 to 8 days after the event. Why that is I'm not sure as I gave the ticket she paid. The event is over. But I am concerned that there is no indication of a payment is coming.

Save your time and money, just buy from Ticketmaster. I bought tickets to see a concert a month in advanced. According to StubHub the tickets may not arrive until the day of the show, so I waited. Day of the show came and still no tickets.. Hour before the show, still nothing, so I bought new tickets on Ticketmaster and I got them instantly. I called stubhub after the show trying to get a refund and they told me I can’t get a refund because it’s after the event. All inboxes have been checked and no sign of the tickets ever being sent to me.. Out a couple hundred bucks and I’ll never use Stubhub again. Lesson learned.

I reached out as a ticket that I had been sold to me had the wrong date on it so I was unable to attend. I called, emailed and reached out multiple times to no response. I then disputed the charge and was still charged again as they fought it.

Ordered tickets which were confirmed and paid for $318 back in May 2022. Never received, and no notification of any issues. You have to go to them to find out why you didn't receive your tickets, even though the web site states they can monitor when the tickets are received. Had to speak to 4 different customer service reps to cancel my order, since the event is taking place in a few hours and I'd have to drive two hours to Cleveland not knowing if I would get my tickets or not.

I purchased tickets for a Jack Johnson concert from StubHub, but ended up being unable to attend. Somehow an old email address ended up on my resell listing (auto fill slip?). I never check this old email and believed the resell request either didn't go through or no one wanted the tickets. I was able to resell the tickets at a loss over Craigslist. But StubHub charged me $180 for not delivering the tickets. When I called them (repeatedly!) the front line staff members were courteous but unable to help me.

I only left 1 star because I could not leave zero stars. I ended up having to go to a wedding on a day that I had Elton John tickets for in September. I put the tickets up on StubHub in July, and they sold by the end of the month. The policy with StubHub is that they will pay you 5-8 days AFTER the event. That's weird since they've had the money to pay me since July, but if that's the policy, that's whatever. The day of the event comes and goes, 8 days go by, no money. 11 days go by, no money. So now I call StubHub 11 days after the event happened asking why I haven't been paid yet. A lady on the phone tells me they tried to PayPal me twice to pay me, but PayPal denied the payment. Ok, so I call PayPal, and they say that they do not deny payments in the first place, and they checked my records and there was no such attempt to pay me from StubHub.

No protection for buyers. BlackPink tickets for 11/11/22 Chicago show listed incorrectly on the site because of map problems. The tickets were labeled 'standing room only' and appeared on the listing when I selected the GA floor portion of the map. Because of this I purchased tickets, I believed were GA, but they turned out to be in furthest section on the arena. This section is not on the interactive map in StubHub app. This is 100% StubHub's fault due to incorrect venue map.

Updated on 08/27/2024: My bank investigated and I received my money back.

I put 4 concert tickets on Stub Hub to sell. Two of the tickets sold within a couple of weeks. I decided to keep the other two tickets and attend the concert myself. So I canceled the sale of the other two tickets. Stub Hub charged me the amount of the two tickets stating that they had sold the tickets. The person who wanted to purchase the 2nd set of tickets declined the replacement tickets. So Stub hub did not have to pay for the replacement tickets but still charged me $385.00 for canceling the sale of 2 of my tickets. I filed a claim with my credit card company who contacted Stub Hub. So StubHub decided to keep my proceeds from the sale of 2 of the 4 tickets. So basically I was out of $385.00. I WILL NEVER USE STUB HUB AGAIN, THEY ARE A RIP OFF!

I purchased tickets for an Arizona Diamondbacks game on 09/17 at 8:30 am. Game was at 5:00 pm. Order confirmation stated that tickets will be available shortly. 3:00 still no tickets and I call and they say there is an issue and they can't get ahold of seller and cannot offer me alternate tickets, well ya you can't, it's 2 hours until game time. No call, no email nothing!!! Offers 120% refund as I have to buy more expensive tickets at the gate. Go to game and run into the seller, as our seats were in a section directly next to the ones we purchased from StubHub. I ask seller why they didn't answer the phone when StubHub called and he said, "Well if I want to go to the game and I didn't get a good price from StubHub or I can sell them for more money elsewhere, I just don't release them!" What the heck is this??

DO NOT BUY FROM THEM!!! They listed tickets for a music festival as 3 days passes but what I got was a 1 day pass. When I contact customer service for a refund I was offered 25%. They would not let me speak to a manager. I paid $368 and their refund offer was $73. They should be refunding the difference between what I paid and the price of a 1 day pass ($70) since that is what I got. I should be getting a refund of at least $200. They have the WORST customer service and they are STEALING money from people. NEVER AGAIN.

Buyer beware. We spent a significant amount of money for two day passes to a music festival and traveled over a thousand miles to attend it; on the day of the festival the tickets were never delivered. Contacted Stubhub customer service, they said the seller couldn’t fulfill the listing and they’d refund our money - in TEN DAYS. They do NOT stand behind the ticket listings as they claim they do. Will never buy from them again.

StubHub's technology worked fine ordering tickets for a St. Louis/Sam Diego baseball game on 9/21/22. Problems started as soon as I tried to access the tickets on my phone. The very next day StubHub would not accept my password. Then they would not let me change the password or even send me an email to get the process going. Things got so bad that my account was cancelled and by game time I not could not use or sell the tickets. Stub Hub just stole my money. Frustrated the hell out of me. Worst company ever.

They made everybody go into their accounts and re-select a default payment method for ticket sales. Their very own prerecorded message says once you do this, they'll process your payment "immediately." Needless to say, "immediately" didn't happen. When I called their customer service, I was told I had to wait 13 days. I sold these tickets 3 weeks ago. First, I had to wait for the show date to pass. Then it took them a week to tell me I needed to update my payment method. Now it's another 13 days. This company is a joke.

The event date was Sept. 15 Kevin Hart in Tampa Amalie Arena. I purchased 3 Tickets using Amalie's sitting chart section 315 row L. I bought the tickets back in April, received an email after purchased with the order # and a message saying I will receive mobile tickets in a separate email with instructions within 24-48 hours. I never received such email. I waited the 48 hours before contacting them. They say that I will get them closer to the event day. Call them back the day before the event and the representative tells me that the tickets were scheduled to go out at 4:00 PST (date of the event).

I sold Kenny Chesney tickets on this site, their website states that you will be paid within 5 to 8 days after the event. It has now been 25 days after the event and they have failed to pay me. I have called 8 time and no one has been able to give me a straight answer or help me. When asking to speak to a manager they just keep you on the line for about 30 minutes before disconnecting you. I would not recommend selling tickets on this website.

I purchased Box seats from their site, using the seating map which showed box seats, description also said box seats. Once I got the tickets in the mail 2 days prior the show, they were not box seats. I called to complain & they said they would gladly replace them with another box & sent me a link to pick out the section I would like, so I did, as we chatted & confirmed my selection on the phone & an email confirmation before hanging up.

I recently used StubHub to sell a parking ticket to an event in July 2022, it is now September 2022 and I still have not been paid. StubHub claimed I did not have a default payment method saved in my profile. I created this default payment twice according to the site instructions, no payment. I called their outsourced customer service in early August 2022 to inquire about my payment, they still claim I have no default payment on my account. I once again entered a default payment and still no payment from StubHub.

I purchased tickets on StubHub for the Alicia Keys concert next week at the Greek Theater that indicated the tickets were in the PIT section, which is at the very front, by the stage. The listing clearly indicated that the tickets were in the PIT zone, yet when I received the tickets, they were at the back of the venue, not the front. I spent over 1-1/2 hours on the phone with Stubhub and was hung up on 6 times before I got someone to finally tell me that they could not reverse the transaction, even though the tickets were purchased based on a misrepresentation advertised on the Stubhub website. I asked several times to speak to a supervisor, but was denied.

This company ripped us off. We had tickets to Riotfest, and tried to sell them. We found buyers, but then when we went to send them the tickets, it didn't work. We let the buyers know. Then we got charged the full amount for new tickets from StubHub. They said they had to find new tickets for the buyers since ours didn't go through and that they were charging us for the new tickets. Now we are out two times the amount for a concert we can't go to. Never deal with this company! They are thieves!

Flew my daughter from Detroit to NYC trip to see Harry Styles. Got to Madison Square Garden and my tickets from StubHub did not pull up. Called StubHub and they told me the seller resold them- accepting a penalty fee. They sent me a link to get new tickets. And we selected some with 45 min to go. They told me it would be 5 min. The second tickets never came. They told me that my email was blocking the new sellers' transfer email. And that it was too late to resolve - they could only refund me.

Never use StubHub to purchase tickets. I bought front section tickets through Stubhub recently but was sent tickets in the very back of the theater which were selling for 1/4 of the price I paid. It took forever to find an actual phone number for Stubhub support. I spent ONE HOUR on the phone trying to resolve this. The woman I was speaking to finally realized that the problem was with their ticket system for this particular concert. She told me that they were going to fix the system and I would have my premium tickets in the morning. She lied. I called back the next day to demand a refund. That was a series of waiting and holding but they finally promised to refund my money in 5 to 10 days! We'll see if they actually refund me.

StubHub button in email says "View your ticket". I click the view the tickets button, it's an old ticket. One hour before the Bills game. No way that I could find to contact StubHub within the StubHub website or emails. The Bills Box office has a way to check status, they say the ticket was never transferred to me. Two days later, StubHub customer service is of no help. Evidently View Your Tickets doesn't actually mean view your ticket. There's a different way to access, and that says the tickets have been transferred to me. I don't know if it was a StubHub website error or StubHub transfer error. Either way, it was a StubHub error that took $120 from me. Never will use StubHub again.

Purchased theater tickets two months before the event, received an email 4 hours before the event that the seller cannot supply the tickets and there were no alternative tickets. I had to purchase nosebleed tickets directly from the venue - MY TICKETS WERE SOLD FOR A HIGH PRICE THE DAY OF THE EVENT LEAVING ME WITHOUT A TICKET. STUBHUB stated they would fund my wallet---thanks but no thank you...should be compensated for the loss in hotel, gas and replacement ticket!!! I WILL NEVER BUY FROM STUBHUB AGAIN- 2 TIMES BURNED.

I bought tickets for an event in Toronto three years ago. I called these thieves a month before the show and asked if the tickets were still legitimate. They assured me they were, even though the tickets they sent had a different name on them. I asked again, are you sure? I have to drive twenty hours total and spent at least 500 dollars on gas and accommodations, not to mention, leave the country in the midst of an ongoing global pandemic that has killed hundreds of thousands of people. The liars said, "No of course not, we wouldn't waste someone's hard earned money like that. That would make us an awful company that no one should ever do business with." I thought it was strange wording, but hey, I had waited three years for this show.

I resold tickets through this company. I was told it would take 5-8 business days to be paid. Even though I had a payment method in place they would not pay me because it was not set as default. Once I set it as default, I was told it would take another 5-8 business days to be paid. Additionally, their instructions are purposely vague and difficult to follow. They seem to want to hold on to your money as long as possible. I would strongly advise not using this company for purchasing or reselling your tickets.

Don't do business with Stubhub. This business is a SCAM. I sold tickets to two events and more than three months later have not been paid. Every time I call I just get empty excuses and yet another "assurance" that THIS time I will get paid in 5-8 days. But no payment ever comes. First it was because "no default payment method had been selected" (it had). Then it was that my bank "rejected" the transfer (LIE- I checked with my bank, who said no attempt had been made). Then it was supposedly sent to PayPal (it wasn't) but "PayPal sent it back" because I "failed to claim it".

Don’t verify email addresses of purchasers. Awful customer service. Then they claim to be only a “third party service”. I had to give them one (1) star because this site is formatted that way but honestly They don’t deserve any stars. Beware before you sell/buy anything from their site.

StubHub does not disclose that it often takes tickets a long time to arrive, and therefore their service is inappropriate for last minute purchases. That's bad. Worse, their customer service team is dishonest and poorly informed. When my tickets arrived after the show began (and were therefore unusable), I was told I was wrong because they track everything in Pacific time and that while the show started at 9:45 Eastern the tickets arrived at 7:01 Pacific so it was ok. Hard to make this stuff up. I spent 45 minutes on the phone explaining this. They finally offered me a refund and told me it would take 5-8 days. Then they emailed me 2 days later to say no refund. The. Worst.

I had purchased 2 tickets back in April, 2022 for a Rodeo in Cheyenne Wyoming as well as 2 tickets to the Brooks and Dunn Show that evening. 2 separate transactions. After completing the purchase, it advised me that I would receive these tickets "from the seller" up to 24 hours in advance from the date of concert/rodeo. This event was set for July 30, 2022. I unfortunately had to cancel our plans and put them back on the stub hub account to be resold (even though we had STILL NOT GOTTEN THE TICKETS FROM THE ORIGINAL SELLER).. It is now, July 30, Subhub is wanting these tickets I never received. The new buyers are wanting their tickets.!! I explained this to the representative and he got totally frustrated with me after me trying to explain to him that I never received a bar code myself for the original purchase.

I bought four tickets for John Mulaney July 29th, 2022 at the NJPAC in Newark. (ORDER NUMBER: **). When we got to our seats other people were sitting in them. We had to talk to the manager and it turned out StubHub sold them the same seats they sold me. The manager was understanding and said she would try to help because it was not our fault. She was able to find seats for the other people and allowed us to return to our seats. By this time the show had already started and we missed much of the beginning. As we returned to our seats it turned out StubHub sold our sets to another couple and they were now sitting in our seats. We had to start the process all over again due to this StubHub scam.

The pandemic dramatic affected my life. I was pregnant with twin girls and my husband who was the sole provider was losing his job. We were forced to move somewhere new. I was excited when we got tickets to Bill Burr's show only to be disappointed that not only did he cancel his show but I was required to sell those tickets or be out $400. StubHub did NOTHING to help me. I have a disabled son, I will not hire just anyone to watch my kids. My parents moved to South Carolina and my mother-in-law had brain surgery. I cannot expect her to handle 3 kids. I will never buy anything from StubHub and going forward I will be more cautious. What a disgraceful business. Their excuse was the terms and conditions stated that if a performer reschedules their show, you automatically have tickets for that. If he canceled without rescheduling then I would have got my money back. They are deceitful in a manner that should be illegal.

Never use StubHub to buy tickets. We bought 4 baseball tickets last month for a game in July. E-mail after purchase said we would have the electronic tickets by Thursday before the Sunday game. On Monday this week 2 of the attendees came down with COVID and we needed to sell the tickets. Called to get help since we didn't have the barcodes for the tickets yet. Was told that wouldn't happen until 24 hours before the game. No e-mail to let us know this and website had a message they would be available on 7/21. I had to jump through multiple hoops to finally get the tickets listed. After listing we want to adjust the price and system was not letting us see the listing. Had to try 3 different browsers before we could see the listing. I will never use this company again.

Buyer beware!!!! We bought 8 tickets to a Morgan Wallen concert in NY (we live in Minnesota). We only received 4 tickets. Months of contacting them and received no tickets. StubHub asked us to transfer back the 4 tickets we did receive so they could give us our 8 tickets from a different seller. We stayed patient. Flew to NY only to have no tickets for the 8 of us and no concert to go to. Stub hub has given us the run around over and over. They agreed to give us a full refund in 3-5 days but still a month later nothing. Just receiving more Stub hub stories and run around. We are out $620 for the tickets plus airline tickets for 8. If you received your tickets you're one of the lucky ones but we did not. If you have problems they will not be solved. Stub hub is a freaking joke!

Very bad experience. I have spent 4796 pounds on tickets. Never got tickets neither refund!! Support don’t want to deal with my case. They didn’t reply to my mails either. Feels just like money laundering.

They don’t hold to their guarantee. Wrong info from customer service does not even allow them to fix their issue. Bought tickets for concert, within a few days they contacted and said to choose other tickets in another area. Did so, and after a few days tickets never were delivered. Contacted customer service who indicated they were but could not validate and that they were having system issues and to just show up at venue with Stubhub email and license. Called venue and they said this would not work and to go back to SH to push to get valid tickets. When calling back they were not willing to reach out to seller to find out if they could try again to transfer and said only thing they could do is offer a voucher.

Tried to sell tickets, did everything we can do. Called into Stubhub and got a run around to the fullest extent with people who had a hard time even speaking English. Found out that it’s a problem with THEIR system. They wouldn’t even offer a refund or to buy our tickets. We lost $200 plus dollars because of THEIR SYSTEM!!

Lost approx $500 due to nonexistent customer service. Do NOT use Stubhub. Purchased tickets using Stubhub that included “FanProtect”. Ended up not being able to go due to a sick baby. Tried to get our money back and received the run around. Tried to sell said tickets. Tickets sold at a huge loss because some money back is better than none.

We purchased tickets to a New York concert, mind you, we are from Florida. We purchased these tickets in February of 2020. The concert has been rescheduled for two years now and we can’t go, we can’t get our money back and have never received our tickets therefore we can’t even try to resell them. They want us to wait until 10 am the day of the event before they will even try to help us. We spent 524 dollars in these ticket we don’t even have. Are we supposed to fly up there and purchase a hotel and just pray for the tickets to show up? They have scammed our money and won’t even give you a personal contact number to get a hold of them. I have conversations, calls, and emails and receipts for all this. They actually just steal your money and don’t expect to receive any consequences from it. Taking people's money without producing the goods is theft.

BUYER BEWARE!!! Bought a parking pass for the Notre Dame Billy Joel concert 6/25/2022 through StubHub. Drove 50 miles when I got to the parking lot at 6:10pm I was told they were full. The attendant said 'the owner overbooked and kept selling so you're on your own." We found another place to park a little ways away (for less $ btw). So I'm out the $50 I paid studbhub for parking. I figured that's okay I'll just call them tomorrow and explain as there are probably many others with the same issue and they have a 100% satisfaction guarantee. Well I called and after talking to two customer service reps. First one Nick hung up on me and the second Ann said she couldn't do anything because Nick still has my account open. She told me to call back later. Hmmm okay...

1st experience with the service. Purchased tickets for baseball game with family for Father's Day week in advance. Received confirm email with order # and access code. Following instructions to use mobile browser (I used Chrome and Safari on Android OS) and/or SH app (used that too), setting up account, able to login. Oddly under purchases and orders in all three, they never showed. Caused a lot of grief because not easy to find where one can put in access code. Did so and again nothing in all three!

I got scammed by Stubhub. I bought a couple of tickets for Dua Lipa 2022 in Barcelona. The QR codes they provided were invalid so I couldn't get into the event. There are no ways to contact them either. The phone number on their Spanish website is false, submitting an online form just sends you automatic replies with no answers, no refund, and no possibility to talk with an agent. DO NOT USE IT! IT'S SCAM!

I have lost ticket sales twice now this summer… That’s over $200.00. Do NOT use this service; use anyone but STUBHUB. The problems began right after their new app/website came out earlier this summer; MLB links season ticket holder tickets to StubHub. If you can’t attend a game, you pushed the tickets to Stubhub via a link and then punched in the sales price and your tickets posted. Their fees are steep but you got something for your tickets which is better than nothing. The week after the new app loaded I noted a set of tickets I listed were no longer listed. When I attempted to reload the tickets, I got a message that informed me that their site was not available for the week—yes, the week. If you were an MLB ticket reseller, you were out of luck. Now it’s happened again!

I bought festival tickets 6 months ago. I even bought the insurance through Allianz and for whatever reason it sent my tickets to Allianz’s address. When I called to let Stubhub know this was not the correct address they told me that sometimes when you buy the insurance it auto-fills to their address. Anyway I asked that a substitute pair of tickets be sent to me. They told me I would get an email with 24-48 hours. After not receiving the email they told me they would overnight tickets to my hotel and that I would get a confirmation email. After not getting an email I called the next day and they guaranteed me they would show up at my hotel by 8am the day of the show.

I purchased tickets to a Yankees game one week in advance. The tickets were supposed to arrive within 24 hours of the game. We headed to the stadium early since there was a promotion that day, and still didn't have the tickets. I called and was guaranteed that we would have them within the hour. We headed to the stadium. No tickets. I called again and was on hold for an hour before the representative hung up. We stood outside of the stadium for 90 minutes before purchasing new tickets to get in! The tickets never arrived and I have to call and be on the phone for over an hour to request a refund. I asked for tickets to another game in place of the ones I never received, but no one responded... Unreliable and dishonest. Do not trust them.

Purchased Mets and received mobile tickets. On the way to the stadium 2 hours before game start received an email stating the seller's tickets became "unavailable". This system is so sketchy to sell tickets and then have the option to obviously sell them again on another platform to a higher bidder. Sellers should be rated like on Ebay. This system is broken. I don't care if I never see another concert, game, etc. I will never participate in and condone this despicable, broken system. Shame on you! Fortunately for us it worked out and we purchased better and cheaper tickets at the stadium. So we benefited in the end. But BEWARE! Your purchase is not definite until you have scanned your ticket at the venue.

I ordered tickets through StubHub in March for the Women's college world Series in June. When I got my tickets delivered electronically (in May), they were for the wrong date, so I called stubhub and they said they would reach out to the seller and get this corrected for me. A few days later, the wrong tickets were removed and a few minutes later, the SAME WRONG TICKETS were re-delivered to my account. After a second call and explaining what had happened, they did the same thing....reached out to the seller and I had to transfer the wrong tickets back to them. So after I did that, 2 weeks before the event, I finally got the correct tickets.

We purchased concert tickets through Stubhub for a concert that was sold out. The tickets we purchased were labeled as “general admission tickets”. Well, the tickets we received from stubhub were NOT general admission and instead were fast passes. Keep in mind, the tickets we purchased said NOTHING about “fast pass.” We didn’t realize stubhub sent us the wrong tickets until we were already at the concert and denied entry. We bought 4 tickets for $65 each, so of course we called stubhub to get a refund and to our disbelief, they refused to refund us after sending the wrong tickets! I spoke with several employees on the phone for hours and they basically just kept repeating that there was nothing they could do. They are a complete scam and should be investigated because what they’re doing can’t possibly be legal. Needless to say I will never use stubhub again.

Terrible company! Terrible customer service. I was guaranteed “instant” ticket delivery over a week ago and still no tickets. Called customer service twice and told there is a “technical issue” and to be more patient. Was told there is nothing they can do. They refused to give me a refund and would not let me speak to a manager. Worst experience ever! I’m out my money and no tickets to show for it.

My wife wanted to attend the Chris Botti concert tonight. I bought four main floor tickets in early May on Stubhub. The tickets were promised by today. I called customer service and after being on hold for more than an hour found out that the seller had only agreed to transfer the tickets 3 hrs before the concert. She tried calling the seller but got no response. I asked if they were 100% certain that I would get the tickets and found out that this was not the case. I was offered the chance to find four individual tickets or a refund. It looks like this a professional seller who took us for a ride and probably sold the tickets elsewhere for a higher price. I will never use Stubhub again. The company could have easily shared more information in the order details but chose not to, spoiling a special family event.

I purchased tickets for the Guardians game and never received them. I called them every day, several times a day, sat on hold for hours at a time, and always got the same runaround. They said there was nothing they could do until the day of the event & to be patient. Well, the day of the event came and still no tickets. When I called to cancel my order, I waited 45 minutes for someone to answer my call. When they finally answered they told me they could issue a voucher for a future purchase. DO NOT BUY FROM THIS COMPANY!!! Spend a couple extra $ and purchase direct with the venue. Lesson learned!

Contacted StubHub about a listing I had. Advise them I went to change price and website stated it could not sell tickets due to site being down. Customer service could not retrieve bar codes for me to resell and when I talked to a manager and inquired why an email was not sent out to advise website is down for maintenance. Manager replies it is not their responsibility, it is mine. I replied, "You might be the stupidest sob I have ever talked to not to mention an absolute embarrassment." Will not do business with stubhub ever again, and I do $1000's a year. I can not wrap my brain around a company stating it's your fault that you did not know our website was down. What a ** joke...

I bought tickets on StubHub for Illenium 2-day event. When I bought them it said "fast pass 2-day event GA". So it appeared to be a fast pass entry to GA. When I got there it was apparently 2 different tickets - one for fast pass (which is a $10-25 value) and one to get in to GA. So the seller is a scammer! They sold the fast pass for $80 each before fees, etc. making it look like it was also a general admission ticket. I went with three other people and we all had the same experience. When we tried to call Stub hub and explain the issue we were told we got what we paid for!!! I requested to talk to a supervisor and was told one would call me. I had bad service and missed the call, but when I called back the associate I talked to would NOT let me talk to her. The supervisor's name is Kayla. After numerous attempts to try and get through I gave up and had to spend $330 MORE to go see the event.

I attempted to buy tickets for a concert, but it wasn't until after purchasing did the ticket say that it wasn't a ticket, but just a fast way in. I double-checked my receipt and listing and nowhere did their listing say that it was not, in fact, a ticket. It did list "General Admission" which one would assume means entrance to the event. When I called to discuss the flaw in their listing and work to get a refund or even credit, they refused and would only help me relist it at a loss as they would not reimburse fees they took from the initial sale. No matter what, I am out money, if not the full cost, and they have no accountability for this. I will never use or recommend StubHub. It's worth a higher fee somewhere else for a better piece of mind as I've had far better experiences with SeatGeek, Vivid and even Ticketmaster.

I sold tickets in 2020 to an event that didn't happen because of COVID. I was told I was no longer responsible for the tickets. The order was no longer in my account. It was null and void. As of today, 2 years later, I received 6 emails in the span of 1 hour demanding tickets to the rescheduled event. I no longer have the tickets. The event it sold out. After speaking on the phone for an hour, and showing proof that the sale was not active in my account via screenshots, I am told I owe $1,300 for these tickets since I "cannot fulfill the order". Complete trash.

I purchased tickets for my daughter's birthday to see Journey. Covid happened and I received an email saying that they will send a coupon code worth 110% of my purchase. I was a bit annoyed that I didn't simply get a refund, but I understand that companies were under undue pressure and needed to avoid money outgo wherever possible.

This is the worst company I have ever dealt with. Their customer service is non-existent, and they charged me twice for the same tickets. I am pursuing a dispute with them, but uncertain how it will turn out currently. I bought 5 tickets to Miranda Lambert in January from them for a May concert. They failed to deliver the tickets. I asked them to deliver them multiples times, so I could resell them. They delivered them 50 hours before the concert, and within 30 minutes I had forwarded these tickets to the buyer. Who never claimed the tickets. So stubhub charged me again, claiming I hadn’t delivered the tickets in time. I will never do business with this awful company ever again. They cheated me and stole from me. Avoid them like the plague! Use anyone but them. George **, Dallas, Texas.

So I had Whiskey Myers tickets ordered a month before the event through Stubhub. Never heard anything from them so week from the date I contacted them. They told me, "We're just waiting for the seller to contact us" then that was it. Day before I contact them again they said tickets are not "will pickup" instead of pdf/email. So I'm like..."Okay. Is that normal?" They said it was fine. So 4 hour drive to the concert plus motel rental and gas/food etc. I get to the concert hour before for check-in. Stop by ticket booth. The attendant said they had no tickets. I had to contact stubhub. So I call stubhub. Talk to one lady about the problem. She literally hangs up on me. So then I call back get another lady who was more helpful. She says they should be there but I explain they're not. Finally then she's like well, "We can give you other tickets."

I bought Ben Rector tickets to the Sandy Amphitheater in Sandy, Utah for May 19, 2022. When we got to our seats, there were already people sitting there. They showed us their tickets and they were the exact same tickets I had purchased with the exact same reseller, date, section, row and seat that they had also purchased on StubHub. The tickets they had were identical to the tickets I had so the reseller sold them to both of us. It was a terrible feeling knowing that I didn't have seats for my family due to the scammer on StubHub. The box office in Sandy told me that resellers on StubHub are notorious for selling tickets multiple times. They told me once that a reseller sold tickets to 20 different people.

I got fined from Stubhub for listing tickets to a concert that violated their seller's policy. My tickets were same row seats 7 & 10, though when listing them as one sale there was no algorithm in place to provide me with an error so I thought everything was fine. They fined me for double the face value of each ticket immediately after I sold them to a new buyer. They told me to call them to explain the situation which I did, I told them that there are 2 seats in between and they continued to say it was my fault and I should’ve read the lengthy sellers policy WHEN there should be an algorithm in place to give me an error.

Before you purchase tickets for any event be sure to understand how StubHub operates. They pay the seller after the event date. This means the seller has the option to sell the same tickets on multiple sites or simply pull the tickets and sell them at higher value before the event date. I purchased tickets to an event 2 months ahead, and two weeks before the event, I was informed by StubHub that the tickets were no longer available, but they could offer me alternate seating for the same price, and yes, you guessed right, the new seats were much cheaper than the ones I had purchased. StubHub did not offer any credit for the lesser seats and simply did not care if I cancelled. I will not purchase tickets from StubHub ever again.

My experience with your company was HORRIBLE!!!! I will never use your services again and I will make sure none of my friends or family will either. Your platform is set up to be confusing and your policies are garbage and not customer friendly. I spent 1200 dollars on tickets from Stub hub but had to receive my tickets on Ticketmaster where the initial confusion started. Then I was not able to make the event so I had to post my tickets for sale so I posted on both stubhub and Ticketmaster. They sold on ticketmaster first and then a day later on stubhub. I was unaware that the tickets sold on both platforms to 2 different parties. To me this seems like it's set up to be confusing and to cause problems for the customer. I was unable to take my tickets off stubhub after they sold on ticketmaster in time.

The worst experience EVER!!!! I purchased a parking pass for an event, a couple hours later I was sent a single event ticket, not a parking pass. I called StubHub who called the seller and he never had a parking pass, blamed it on a software glitch. They sent my order to their sourcing dept. who didn't do anything, I had to find another parking pass on StubHub and call them, they put that parking in my account but it wasn't set for delivery until the day before the event. I traveled from Los Angeles to Miami to see this event.

Please don't use this ticket venue. Never got my tickets although they were guaranteed. Their only remedy because they tell you no other tickets are available as their delivery is last minute, is a refund so had to buy tickets from a different vender and pay more for last-minute worse seats. Took 5 days to get my refund so money had to be initially laid out twice. Learned that the penalty to the seller for not providing the paid-for tickets is that StubHub charges them the full sale amount on their seller's credit card.

Bought tickets to go to a St. Louis Cardinals game on May 10th. Due to unforeseen circumstances I'm not able to attend the game. Called customer service to see about getting a refund on said tickets and just now found out that they don't do that. Basically of the tickets dont sell on the website again then I'm out 100 dollars, since they are a third party sell. Horrible customer service and the fact that they sold me the tickets on their site and cant give me the money they took from me is ridiculous. I wouldn't use this company again if my life depended on it. Glorified thieves is all this place is. I'd give it zero stars if this would have let me. I'd go through any other place than StubHub. Save yourself the hassle.

Please be very careful with this company as they are very unethical. They charged me for an order that I canceled and then turned me into collections. If you try and dispute it they will just turn you into collections. Worse company ever!!

I listed tickets on Stubhub. When they sold I went to transfer them. Ticketmaster had requested the tickets be printed and picked up but I requested they be mobile deposited. I sold the tickets on Stubhub and went to transfer them. When they wouldn't transfer I called Stubhub and asked them if they could help. She asked if I wanted to cancel the transaction. I said I would like to cancel it as long as the buyer or seller don't get charged a penalty. She said that there would be a penalty so I told her no. 15 hours before I was obligated to fulfill the order. Stubhub cancelled the sell and charged me $550 for not fulfilling the order.

To add insult to injury, I still have two tickets for sale on their website and I can't get back on there. As the account was hacked. So I will have to re-list on another site which means their poor buyer will be out of money. I called my cc and they said "do not use the site anymore" so some poor buyer has paid StubHub for a ticket they can't use. I will have to email them myself and tell them to ask Stubhub for money back.

I purchased tickets on March 19 to see a show in DC in October. Upon checking out I was given an option to pay extra to protect my tickets and be able to cancel if I needed to. I purchased this protection since I was buying my tickets so far in advance, and the two tickets I bought are collectively close to $500. Today I found out that I have to be a bridesmaid this same weekend and though I was bummed to miss the show, I thought that’s OK I bought extra insurance for these tickets. Well, it turns out that you cannot cancel. StubHub requires you to resell the tickets yourself, with a lot of hoops to jump through, in order to try to get some of your money back and then when Allianz insurance is mentioned they inform you that Allianz is a different/separate company and you have to contact them about the insurance you purchased.

I purchased 4 Tickets on February 8, 2022 for an Event on April 28, 2022… It is now April 12th and I STILL don’t have my Tickets! They are telling me that They CAN’T get me the Tickets any sooner than 24-48 hour before the Event and I should get them no later than 10 am, April 28th (the day OF)! WTF?! These are E TRANSFER TICKETS!!!! What if, for some reason, the Seller falls thru?! Then I’m out an Event I’ve waited 18 years to have another chance to see?!?! NEVER AGAIN will I make another purchase thru StubHub!!!!

StubHub just stole $850 from me. CruelWorld sold tickets on my behalf without letting me know they sold the ticket. I didn't know this until AFTER I sold my ticket on StubHub. They aren't human. They don't listen. They refused to reverse the charge. So now the buyer has to rebuy their tickets and I have to pay $850. ** Stubhub.

I purchased 6 tickets in February for a performance on April 7, 2022. As of the morning of April 7 the tickets still had not been delivered. I called Stub Hub and they said they would investigate the tickets and call me back within an hour. I received no call back and called again. This time I'm told they can't fulfill the tickets and would issue me a refund in 5 days. I had to wait on the phone nearly 2 hours to get this answer from a Supervisor (who hung up on me once for no reason). These tickets were a birthday gift for my daughter and her friends. They sold tickets that didn't exist and then when I inquired they plan to keep my money another 5 days? This is a complete scam. They advertise the following guarantee, which obviously isn't true: "Buy and sell with confidence. Customer service all the way to your seat. Every order is 100% guaranteed." None of these things are true in my case. Stay Away.

When we purchased our tickets, we also purchased ticket insurance. It was our understanding we could cancel at any time. This was not correct. It was very hard to get through to Stubhub. Once we reached Stubhub, they kept offering to sell our tickets. As I kept saying no, cancel, Stubhub eventually informed us we had to go through an Insurance Company, Allianz. Then we could only reach Allianz during the week during office hours. The same hours we work. After getting some time off work, I called Allianz and asked for our refund. I told the truth, we have a conflicting date, and we were informed that reason was not a reason for a refund. So much for being honest. BOTTOM LINE: do not do business with Stubhub and never pay extra for an insurance policy.

Made a purchase on a listing titled "General Admittance 1 ticket add on included." This would lead you to believe that you're purchasing 1 general admittance ticket with an add on included. There were no disclaimers on Stub Hub at the time of purchase, or warnings given while making the purchase. 3 days later, the "ticket" is delivered via Ticketmaster, and whoops, it's not a ticket, it's an add on for fast lane admittance. I spent more than face value ticket cost plus fees for something that doesn't actually admit me into the show. Called and complained demanding a refund or credits towards purchasing a ticket to the actual show and was denied. I sent a copy of the email receipt which says "General Admittance 1 ticket add on included" and their exact words were "We apologize for the misleading wording." Yeah, THAT's 100% a SCAM.

Tickets could not be scanned at the event. I called customer service, and the rep was very nice, but she could not get the app or website to bring the tickets up. The box office finally hand wrote us two tickets. By the time we stood in line for security and the ticket agent, and got to our seats, 30 minutes of the game had been played. Two tickets cost me more than $500, and I was cheated out of a big chunk of the game due to problems on their end. Everyone says Ticketmaster is better.

StubHub is a terrible company to do business with. They sent me to collects for a fee, that I owe. They did not notify me of the fee. I found out of the debt by a collection agency notifying me. StubHub had locked my account causing me more issues in paying the debt. Beware this company will send you to collections, ruining your credit score without notice. I have no problems paying something I may owe but doing it this way is terrible. I tried even calling stubhub to fix the problem but no luck here. They wouldn't even talk to me about the problem.

Purchased tickets for an incorrect date. I thought I had selected the proper Saturday, but I was 1 week early. I immediately realized my error. I understand it was my error. Less than 1 hour after purchase I was told my only option was to resell. These are physical tickets. They have not yet been shipped. I wanted to immediately purchase the same tickets for the next week at the same venue. They did nothing for me. While I understand buyer beware, I feel that doing nothing for the buyer minutes after the purchase is a terrible customer experience.

Never sent me my tickets. Had to rebook with Ticketmaster who instantly sent my tickets. Paid for a service that wasn't provided. Absolutely illegal, these people are completely dishonest and difficult. Still haven't heard back about my money.

Stubhub will charge you a fee, twice what you paid for an event in case a buyer doesn't like the delivery method for the tickets. Who charges double the amount for a sale that didn't happen, and then takes MONTHS to get an answer back. I am disgusted with the way they treat their customers. Buy Ticketmaster or Vivid Seats.

Complete joke of a company. Event I bought tickets for was rescheduled. No refund possible. Tried to resell but could only do it for half the price paid and even when I resold them and it went through, StubHub cancelled the sale the day of the new event with zero notice.

Penalty for tickets accidentally getting sold by StubHub and another 3rd party is 100% of all your tickets. They are thieves. We were told once a ticket is sold by Ticketmaster or ***, there is no communication about seats being sold. If that is the case, it is a scam to sell tickets to multiple 3rd party vendors and keep your money.

Made an attempt to sell tickets, followed all directions, and listed tickets. A day later I was notified that someone purchased the tickets, so I sent the tickets to the buyer by email transfer, StubHub confirmed the transfer. Hours before the concert, Stubhub notified me that the sale was canceled, and proceeded to charge me for the tickets. The result, I paid twice for tickets that couldn't be used. I have to wonder if StubHub was paid by the buyer as well, so they collect from both seller and buyer, as soon as the parties give credit card info. Honestly feel that this company is more scam, than ticket broker, DON'T DEAL WITH THEM UNDER ANY CIRCUMSTANCES.

I signed up for an account to sell my NASCAR tickets since I can't attend the race. They appear to have sold quickly, but the next day I receive an email and phone call from them saying that "due to issues with my account" they required proof of purchase. Ok, fine. The speedway doesn't provide "proof of purchase" per say with online renewals. So I called and was told that screenshots of my account showing the tickets in question would be fine. 3 days later I get an email saying the information was not sufficient, and they want "proof of purchase", a copy of my driver's license front and back, copies of my credit card statement, and a copy of a utility bill??? All via unsecure email. Can you say identity theft? And this to sell some tickets I can't use? Complete and total scam attempt. Avoid them at all costs.

Outrageous. We are CA residents who bought tickets for around US 4000.00 for Elton John's concert in NY in 2019. At first tickets were available on the app but then removed. Concert is on March 2nd 2022 and tickets haven't been delivered. Now they say that SeatGeek should deliver the tickets. Called them about 6 times already and there's always the same excuse. We are contemplating filing a lawsuit against them because we have plane tickets and hotel room booked for this. They will never see us again as customers. Viagogo did the same to us, no tickets on the say of Billy Joel's concert. They are StubHub owners.

I bought falsely advertised tickets and called support to help get a refund. They didn't help me in any way other than explain that I could sell the tickets even though I still wouldn't make my money for the extra fee's back. Would highly recommend buying tickets at the actual venues to avoid dealing with these third parties. I will never use StubHub again.

I will never use these guys again. My concert was cancelled due to covid, they sent me an email in September saying, "Give us 30 days and we will provide you a refund." Come 2 months later I call back and say, "Hey where is my refund.." They say, "Oh this is why it didn't go through." They had to verify my postal code supposedly which they are the ones who should call not me. So I verified it. They said, "You will have refund once processed." Waited another 6 weeks or so. Still nothing, they said, "Oh we did issue the refund to your credit card and your institution rejected it.." Why the same card I purchased it yrs before would reject it.

Warning: ticket sells; you will be charged 100% of your ticket listing if for whatever reason you cancel the ticket sale. Once they are listed it's unlistable!! So understand there are NO changes allowed without being charged.

This company took 271.00 dollars of my money and never sent my tickets to a football game. Even after numerous phone call and emails they were nonresponsive, and when I finally got someone on the phone she had the audacity to ask what took me so long to call. Do yourself a huge favor and use someone else for ticket purchases. Lesson learn.

I have used Stubhub in the past and was okay with their service. I'm not sure what happened, but there are rumors that they were on the verge of going bankrupt before they were bought out by Viagogo. Their service has declined, and their prices and fees have gotten outrageous! I bought some tickets to a concert back in August and I wasn't real pleased with the fees I had to pay, but bought the tickets anyway! The concert was postponed multiple times due to covid, and it finally ended up being scheduled on the day that I was scheduled for surgery, so I couldn't go. I spent two weeks and 10 phone calls trying to get a refund, but they were unwilling to refund, so after much frustration, I had to settle for a credit.

Tried to sell tickets to Hamilton as it was postponed for 2 years. With fees I had paid $940 for the 2021 performance. Nowhere on the mobile site did I see that I would not be paid until after the event. I needed money this year so reduced my asking price in half. I received notice that my tickets sold and my Paypal account would be paid. Nothing telling me that this will not happen until after the 2023 Performance. This was very deceptive.

I bought tickets to a show for $552.51. We travelled to the show and had proof of negative covid tests, but the person at the gate said we needed proof of vaccination, which was NOT on any of the websites. We ended up travelling to NOT see the show. I called StubHub for a refund, which I was promised to receive. I called back to check on the refund status and was told now they will not charge me. Their StubHub "Promise" guarantees their tickets 100%...that is NOT the case. Terrible customer service. They need to own up to what their employees say and coach them appropriately. I will NOT be using their service again and when I said I will just dispute the charge on my card, they really didn't care. Don't use this company.

It certainly was easy to sell the tickets for a concert but 13 days later I haven't been paid even though the upload was immediate. The help section or so-called customer service is ridiculous. They actually advise not calling but checking community for solutions which is generally contains bad interactions or inadequate solutions.

SELLERS, PLEASE BEWARE! I have read multiple reviews of sellers in my same position and mistakenly selected a similar section that was not the correct section. Beware of StubHub charging Sellers back 100% for simple mistakes made on their drop-down section area; they are misleading and can cause you to pick the wrong location like a suite. For example, if your row is B and there is a Suite B, it will give you that selection as the first selection. If the tickets sell, they will charge back the total amount even when they provide the buyers back 100%, and they are double-dipping off your ticket that you originally paid for, it is disgusting. The buyer never returned the ticket to me, and I lost all the money on the sale PLUS Stubhub charging me for the ticket's cost. They are downright criminal and will keep your ticket! DO NOT YOU THIS COMPANY TO SELL YOUR TICKETS.

I listed two tickets to an NBA game and subsequently deleted them. StubHub site delayed the removal of my tickets even though the message on my screen reflected that I completed the function. About 45 minutes later, I got an email that my tickets had sold. I could not believe it! I immediately attempted to contact Stubhub, yet the business closed about 17 minutes earlier. Communications with StubHub are by phone only. I immediately responded to the “Your tickets sold” email to let Stubhub and the buyer know the tickets were not available and offered replacements. I also reviewed the policies and realized that Stubhub would charge me if the buyer did not want replacement tickets.

I've used Stubhub in the past without issue. It's always been a pleasant process, which is why I continue giving them my money. However, this time around, my event (UCLA Basketball game) was canceled. I know it was out of Stubhub's control, but it was also out of mine. I received the letter, followed the instructions, and opted for a refund to the original form of payment. It's been ten days and still no refund. I contacted a customer service rep, and they told me it takes 30 business days for a refund to be issued due it being a cancellation. Typical refunds are three-to-five business day, but I was told it's 30 in this situation. Now - how does that make any sense? I understand it was unexpected, but it was also entirely out out my control.

Beware of Stub Hub charging Sellers back 100% for simple mistakes made on their drop down section area, they are misleading and can cause you to pick the wrong area like a suite. If your row is B and there is a Suite B it will give you that selection as the first selection. If the tickets sell they will charge back the total amount even when they give the buyers back 100%, so basically they make 100% profit for doing nothing. The fair thing to do would charge the seller the Stub Hub fee they would of made. It's straight bad business and they are getting away with it everyday. SAD.

Sold two tickets for a concert in L.A., Received notification that the tickets were delivered. Go to the website and there is no record of the sale, order # or anything else! It's like they were never listed! How can they be so dishonest and still be allowed to do business? It's certainly criminal.

I was very disappointed with my experience with StubHub. I bought tickets for a Garth Brooks concert in the spring of 2021 and then a few days later, he cancelled the rest of his tour. I got an email saying I would have a credit back to my stub hub account for future use which is fine but I would’ve rather preferred to just have the money back so I selected the option for that to happen. After I selected this option, a screen popped up saying it would take up to 30 business days to receive this refund which would drop me into sometime in late September. Come mid October, it ran through my head that I still hadn’t received my refund so I called and the lady told me to just keep waiting and blamed it on covid but it would definitely be there in the next 5 business days.

We purchased Billy Joel tickets for a Saturday night performance at Madison Square Garden in April of 2021. The event was cancelled and then rescheduled for Monday, October 11th due to Covid. It was then rescheduled again for Monday, December 20, 2021, right before Christmas. We purchased these tickets for our daughter who is an elementary school teacher in WV and she is only able to attend a weekend concert. StubHub would not allow us to switch the tickets for another weekend performance and refused a refund.

Bought Tickets for $377 to FSU march madness basketball game in 2021, game cancelled for COVID, called Stub Hub twice to try to get refund... no luck. I am a textile business professional that talks on the phone to people all across the country and world frequently, but let me tell you that whomever they outsource to do their customer service is HIRED so that you cannot understand them! So no luck getting anything from Stub Hub so... I disputed with my cc company, and thankfully they nullified transaction... case closed, or so I thought... but now Stub Hub punishing me by cancelling any tickets I try to buy through them!!! So not only are they dishonest and impossible to work with or talk to... but they are also EXTREMELY PETTY! The TRIFECTA!!!!

I wanted to see a show and saw that tickets were only available through the StubHub platform. I attempted to purchase 2 tickets for this show, Roosevelt at the Axis Club in Toronto through Stubhub but was met with error messages when trying to enter my address information to validate my credit card. I verified the information several times and even checked with my bank. Everything checked out. I called customer service 3 times.

I will never purchase from StubHub ever again. We have purchased two sets of tickets for a hockey game, we try to get the tickets transferred and they won’t transfer to us. We received one refund back and now they were refusing to send the second refund back because they’re saying I received the tickets and I have not received the tickets. StubHub is blaming Ticketmaster and Ticketmaster is blaming StubHub.I purchased these tickets from Stubhub Canada and I have no tickets and they’re refusing a refund. Never buy from StubHub again. They have gone downhill so bad.

This business is a bit scammy. They will charge you and not refund your portion of ticket sales if there are any issues. I would definitely advise to not use this website. One would assume that high ticket fees would be enough business protection for the company. Do not use this website or company or else be prepared to be ripped off.

I just wanted to inform the persons or person who is thinking about buying tickets from StubHub. This business is absolutely a false organization that sends you through to get tickets for your event. I purchased my tickets 1 week before my event. Stubhub did not have my tickets ready, and I had to call them 4 times a day of my event. First of all, I did not know that Stubhub deals with second and third parties. Whatever the case is they do not do a good job at what they do. Because of them, my 11-year-old daughter is still crying because she could not attend the BTS event. The representative when I called kept giving me the runaround and time was running out. I usually go to Ticket Master, but my co-workers assured me that this organization was legit.

On Thursday, November 18, I sold tickets on StubHub and because of an issue with a POS glitch, two buyers got the same tickets. I called as soon as StubHub opened on 11/19, and one of the two buyers accepted replacement tickets. The other buyer (Order: **), did not receive replacement tickets, and kept the tickets that were part of their order.

So I’ve listed tickets on StubHub for years and have always had great service. Sadly, that changed two days ago when I received a notice. They were billing me for tickets I failed to deliver. Every sale to date has included an email that stated, "Your tickets have sold." Except this time, there was no email, only a bill for $1764.00 for failure to deliver tickets. I even offered to overnight at my expense to ensure the buyer received them but they said they’d found alternatives. Negotiations resulted in a 50% reduction in the charge, yet some people are billed 40% and even less. Fine print says email notification is a courtesy, not a right. I’m broken by their deceitful nature to destroy faithful customers and not admit they screwed up. Vivid Seats allows you to accept or reject the sale. Use them. I will from now on.

Sold Tickets and immediately after I received them, I emailed back and put an option that I was having trouble getting the tickets. Never heard back from them, It said cancelled on the app but got charged $1,100 the day of the event.

I accidentally purchased an event for an NBA basketball team for the wrong date. Within 12 hours of realizing the mistake, I called the StubHub Center. They advised that since the window had passed, I was not able to be issued a refund. Here's the kicker: the refund I was going to be issued was going to then be used to make a similar purchase on StubHub's website for another event. In other words, they were only making sure that I wouldn't pay twice for the same event. I have been a loyal customer for over ten years. These idiots are so bureaucratic and rigid that they couldn't make an exception to their policy so they can keep a loyal customer. Furthermore, you have to wait FOREVER to speak to a manager. It's like trying to make an appointment to speak with the President. This business is poorly run, doesn't give a damn about the customer, and is only concerned with your money. I recommend using Seat Geek, Ticketmaster, or Vivid Seats.

I’m not the type to be writing reviews but this company has horrible customer service experience! I called a few months ago because I was not able to attend the rolling loud festival due to medical reasons & then I was told to keel my tickets listed and if they were not sold to call them back so they can work out something with me. Well guess what? I called them back, multiple times!!!! They are completely understaffed and did not take my call at all! I was waiting for someone to pick up for over 1 hr. Then, finally today I called AGAIN & Shantel picked up, I told her I needed the refund because my tickets were not sold. She called me back and said that it was not possible because months has been passed by.

Purchased full price tickets 6 months ago for outside lands. The tickets did not get shipped until a day ago (event starts today). According to UPS, the tickets will not be delivered tonight. So, I'm missing the first day of the show and in this horrible state of anxiety wondering if my $800 tickets are going to waste. After waiting on hold for an hour, I got in touch with customer service to which they responded, since it's a three day show and the tickets are arriving part way through the show, they cannot offer me a refund. LOL. I suppose next time I will just buy tickets for the second two days? Furthermore, they stated that since UPS now has the tickets, it's not their fault and if UPS has further delays, there is nothing they can do. Absolutely ridiculous.

We bought two amazing tickets to Alejandro Sanz on the Grand Suite. Turns out, in our digital world, this tickets were "physical" and sadly "lost in the mail" with no e version available. We came to the concert two hours before due to our excitement, talked to customer service the whole two hours with no solution, the tickets were apparently imaginary unicorns, no one had access to this tickets, no way to prove their existence and no one had ever seen them.

If I could give negative stars I would. I bought some tickets to a baseball game for $1,300 and later found out I couldn't attend. Oh well. I listed the tickets for sale and StubHub suggested I sell them for $600(?). I kept them listed for weeks hoping to get my money back and it came to crunch time and I was forced to sell them at a loss (sold for $700). I was told my tickets were sold and I washed my hands of the terrible experience. Only to notice a few days later StubHub actually CHARGED ME another $700 because of the sale. So not only did I spend $1,300 on the tickets, they took away an additional $700 (that I never even got in the first place) so I am out a total of $2,000 with no customer service email and a phone number that I waited on hold with for hours and never got through. I will never be doing business with StubHub again.

I sold 2 tickets for an event next week and shipped out my ticket and today when I logged into StubHub and checked the tickets I sold are completely gone from my profile. I will no longer be using stub hub.

WOW! Do not buy from StubHub unless it's your last resort! Very shady business practices. I paid $500 for 2 tickets because they were advertising that there were only a few left. (Total paid was $600 after fees.) The fees almost cost more than the tickets!!. To find out that the tickets were only $85 per (Printed right on the ticket!) I went on the venue's website (Which I should have done first) and seen that there were literally hundreds of tickets available for $85 for the exact same seats. I even called customer service on 2 separate occasions right after I seen the price hike to try and cancel but they are no help.

We purchased concert tickets earlier this year and made sure to purchase the insurance because the wording lead us to believe it covered any reason for canceling. With Covid we wanted to have the ability to choose for ourselves if it was safe to go at the time of the concert. The insurance doesn't cover epidemics.

I waited for more than 2 and hours on hold. They cancelled my purchase, just because those tickets went up in price. Their customer service is a joke, someone overseas with bad English and kids in the background. Save your time and money and buy somewhere else.

Worst experience- do not trust that you will get your tickets in time OR get 24/7 customer service! Ordered 2 tickets for an event. Didn’t receive day before event on delivery date (mobile tickets). They issued me a refund only after I argued to get one. They couldn’t give me tickets in same section because costs had gone up. So I purchased a single ticket in a different further away section. Yep- never got tickets, but they charged my account! Sat on phone waiting for an hour and a half At THE VENUE because they GUARANTEE tickets before event. Ended up getting an instant ticket through Vivid tickets while sitting at venue entrance. Then add insult to injury- waited on phone over an hour the following day to get somebody to refund me. Will never use again!!! And I never write reviews, but want to warn future customers! Wish I had read reviews first!

I was supposed to receive mobile transfer tickets but received PDF tickets instead, I purchased 2 tickets and received 10 (the 8 additional tickets were somewhat marked through). This concerned me. I called customer service (I spoke with rep Eanna E. the entire 2 hours I was on the phone) and they had me send the PDF of the tickets I received. She said she could not believe someone would send this and she has never seen this before and she was trying to call the seller but they did not answer. She said she was going to reach out to try to get me replacement tickets or a refund. After a long wait she had me check my email and she had sent me what they called “fixed tickets” which was 2 PDF files, each containing one of my tickets from the PDF file I sent them. Customer service had been very polite up to this point, but that changed.

I purchased 6 tickets for the Red Wings home opener, and when it came time to open the tickets and walk toward the game, I could not access them. We visited the box office and they said the tickets were double sold and people were already admitted for the same seats. I called Stubhub and they refunded me, however there was no true making it right. They said the seller most likely sold their tickets on both Stubhub and Ticketmaster and the people who claimed them first were admitted to the event. Since my card was charged, I thought it was safe to assume those were my tickets. I will never use Stubhub or a third party website again, there is no "100% guarantee" like their website states, and it was clear when talking to their customer service representative.

After 3 calls and 9 hours on hold my tickets were never delivered to my correct email. Now StubHub is refusing a refund. A lady named Stacey ** is their jackboot enforcer. I spent $160.00 and am now faced with having to file a lawsuit to recoup my losses. Please read review on this company. If there are ANY problems you will not get customer support. They claim a 100% guarantee of ticket delivery... A customer service from order to seat... It is all a LIE!!

Purchased and never received the tickets, never again. They offered me $350 value ticket and accordingly to what the Representative said it’s more than the $250 that I paid for, the thing is, the $350 a ticket was cost $130 when I place my order and my current ticket cost $400, totally scam ..

I purchased tickets to a football game before Covid-19 started, which was cancelled due the pandemic. StubHub eventually agreed to refund my order, after claiming initially that the event is only "postponed". More than a year later I still haven't received it. They ignore my many attempts to contact them, and when they rarely respond they claim the issue "is being investigated". It's obvious to me I will never receive the refund for the order I paid for, and I also will never purchase tickets from StubHub again. I recommend to anyone to avoid working with such a dishonest company.

I listed some tickets for sale a few weeks ago because a my infant niece got severely ill and we could not go and were hoping to make some money from the ticket sales to go towards hospital medical bills. One of my listings disappeared and couldn't be found in any of the tabs... wasn't even found when I went and looked them up on the StubHub website, either! I could find other tickets in the same section, but mine were not there. I listed the tickets again and both ended up selling?

Stub Hub owes me $160 for tickets I sold and did not pay me. They just sent an email to my husband saying that PayPal didn't work for payment but left no instructions on what to do next. I called and have been on hold for over 2 hours. There's no other easy to contact them. This is ridiculous.

As a victim of Hurricane Ida, with no power, water, WiFi, cable, mail for 11 days, StubHub has added to our trauma. The sheer corporate cruelty exhibited by a company "selling experiences" is disgusting. I dare anyone to try to reach StubHub's imaginary customer service. Unable to reach StubHub - BECAUSE OF A FEDERAL DISASTER, they are penalizing us to the tune of $1800, for tickets we didn't deliver. BECAUSE IT WAS A HURRICANE & WE HAD NO MAIL, NO POWER, NO WATER. I have proof of trying at least 7 times, trying to contact them, sitting in my car, charging my phone. StubHub's response: according to our policy.... corporate jargon. There are thousands of complaints on the BBB about StubHub. NEVER USE THIS CRAP COMPANY- Be Warned

I purchased tickets for the University of Ky. vs Florida football game. The tickets never came. I messaged them several times with no response. I’ve now had to file with PayPal to get reimbursed. I’ll NEVER use StubHub again. HORRIBLE!

It's pretty easy to use. Lots of good ticket availability for most any sporting event. Of course the fees are a little rough, but it is what it is with these sites, they gotta make money somehow. I went to baseball games in Chicago and St. Louis (I'm from Texas) and StubHub just decided to sign me up for emails for those areas even though me visiting those cities was a one-time thing.

My event was cancelled. I called customer service 3 times over a 3 week period (with 3 hours total wait time) and the first 2 times was told I would get a refund once “their system is updated” to reflect the cancellation. The third time I was told it was postponed a full year, not cancelled and that refunds weren’t an option, only to go next year. So I’m supposed to float $500 for a year and then try to resell next year, and you can make double the fees?! Whatever leader at StubHub corporate made that policy decision desperately needs a lesson in customer service. They just lost a loyal customer in me. Why pay outrageous fees if they won’t honor refunds? I will order direct from now on to avoid the middleman. I paid $390 for tickets and $130 in fees and what that comes down to is I paid $130 to verify they are real tickets, nothing else. What a joke!

I have ordered tickets from StubHub multiple times, always hoping the next time will be different. I've ordered tickets, where I was "guaranteed" ticket delivery prior to the event. When the tickets do not get delivered to me (happened more often than not), I would have to wait in their customer service for over an hour, just for them to tell me they'll "look into it" and not follow up. THERE IS NO GUARANTEE TO GET YOUR TICKETS THE DAY OF, AS THEY CLAIM. StubHub is NOT worth stressing over.

I purchased one ticket to the Texas A&M vs Mississippi State plus a parking ticket. The parking ticket came through but not the game ticket, so I had to purchase another ticket to get in. There was no answer at customer service on weekends plus long holds to correct the situation. Finally, I was able to get through a few days later after 45 minutes waiting, only to be denied reimbursement. Never again will I use this service!

I listed my tickets for sale and some time later they disappeared from my account without any sales information. I have had to call customer service twice and both times it took several hours to reach a representative. I was told the tickets were sold, but that they don't have any information in their system about the sale. I am now out my tickets and I haven't been paid for them. I was told that the issue would be escalated to their engineering department, but I didn't hear back before the event so now I don't have a sale, I can't relist them and I can't use them because Stubhub locked the ticket in my season ticket holder account preventing me from downloading.

Please do not use StubHub! After cancelling the sale of a ticket, they were not able to deliver the ticket back to me. Despite hours on the phone, and being hung up on after patiently attempting to get access to the ticket. I am out hundred of dollars with the only thing that I received was broken promises.

I purchased a ticket to a San Francisco Giants baseball game through StubHub. They sent me the mobile ticket for the game a few days before the event. I live in NYC, so I flew cross country to San Francisco for the game. When I got to the stadium, they informed me that the ticket had been double sold, so I could not get into the venue. I called StubHub from outside the stadium, and was on hold for over an hour before I hung up because the game had already started. I tried to get in touch with them another time, and hung up after being on hold for 45 minutes. Finally on the third attempt, after being on hold for over an hour, someone finally picked up. I told her the story, and she said to stay on the line while she consults with her team. This lasted for another hour, and then I got disconnected by them. To this date, no one has called me back or offered me any refund or credit.

I want to purchase tickets for a show that is today, only to find out that I never got the tickets. I went back-and-forth with the person that supposed to release the tickets, they're stating that they cannot release tickets until they get paid which is total **. If I paid you should be able to get the money, then they requested for me to send them more money through Zelle. After the back-and-forth emails she probably says "oh I have your tickets", sounds like a scam to me, I'm good. I'm disputing it with my credit card right now. But I had to purchased more tickets on Ticketmaster. I would never deal with StubHub ever again. Please ban this business. They have displayed bad business practices and has made it really horrible for other companies to sell tickets to customers.

I sold tickets on StubHub. Before I listed the tickets I updated my information on the Stub Hub APP due to the fact I had not used the APP for over a year. I then listed the tickets. The ticket sold and I received an email stating they were sending the funds to a closed bank account, which I had updated the payment information before listing. I could not find a resolution on the APP. I called the customer care phone number only to hear a recording for over three hours. There is no one answering their callS at their so called call center. I see the complaints against this online company and cannot understand how, by law, they are still allowed to continue to do business. The complaints are voluminous and growing every day.

I attempted to purchase tickets with my Chase credit card per usual. I attempted to add my card to my Stubhub account, but when they asked for my zip code I accidentally put my old zip code since I recently moved. On ONE attempt I was informed that my visa credit card was locked and that I needed to contact customer service. I called stubhub and explained my simple typo mistake and they told me it is a fraud prevention measure, I said, "No problem that’s good but can you unlock my card?" The stubhub representative spends 30 minutes trying to unlock it then says that it is “on the bank’s end.” I call my bank, wait on hold, they said my account is in good standing with no holds and they saw no denied payments from stubhub and no hold on the bank’s end. I call stubhub and they insist it isn’t their software glitch.

Pretty much everything everyone else is saying about StubHub is true! Back in Jan or Feb 2020 I bought several tickets to Bonnaroo - which of course was cancelled because of Covid-19. It was over $2000! At first they were like - Oh it's only postponed, so you can hang on to them and they'll be good for Bonnaroo 2021 or you can re-list them...No Refund. So, I re-listed them...Sold them (for less than what I paid but what can you do?).

I bought six tickets to a college football game a month in advance. As game day approached, the electronic tickets were not showing up. It turns out that StubHub allows ticket sellers to wait until game day to turn in their tickets. Our ticket seller never turned in our tickets, so we were left holding the bag, with no tickets to the game, and no time to recover. This policy is clearly 100% in favor of the ticket seller, and puts the ticket buyer in a precarious position. Allowing ticket sellers to wait until the day of the event leaves no fallback position for the ticket buyer. And if you buy alternate tickets, and then the seller comes through on event day, you are left with two sets of tickets and no time to try to recover your money.

Ordered parking passes a month ago and was told that I will be printing them out a day before the game. 2 days before I get a voicemail that I need to call ASAP as pass needs to be mailed to me. I am now on the line waiting for an hour and still no one has picked up.

Purchased tickets in April 2021 as a gift to the Grandkids. Told tickets would be sent 26 Sept. Guaranteed for 28 Sept concert. On date of concert, still had not arrived. Multiple calls and many hours on hold later, beginning at 7am. Guaranteed tickets would arrive at 10 am with follow up call to confirm receipt at 10:30. Then when that did not happen, was assured arrival at 2. Again at 4. Wasted day on phone to be told tickets no longer available, so sorry. I purchased from another site instead and will do so from now on. Have used StubHub for years but will not do business with site that lets their agents shop my already purchased items for higher bid elsewhere. Can verify all to whoever's wants to know. DONE with StubHub.

I purchased 4 Floor tickets for an event and when I received the tickets they were the top balcony seats. I called StubHub and told them to find replacement which I saw available online but somehow they cancelled my order and said none available so now I am stuck. When I was a seller once, I listed the tickets in error and they charged me thousands to find replacement tickets for the buyer. I think they keep the money and never really replace anything for the buyer. SCAM. I have all the documentation if anyone wants to see the truth.

So 3 hours before show time I was told that I would get a credit on my Stub Hub account, not a refund on my credit card, and that I could try to buy tickets for the event, if any were left, or to a future event. The situation only got worse. Never got the credit, so I had to pay double. Probably the most inconsiderate and shabbily run company I have ever dealt with. Don't make the same mistake I did when planning an important event.

We bought tickets to an event, downloaded tickets with no problems. Went to attend event and ticket did not work, scanner stated ticket already scanned. When tried to contact StubHub it was a 3 hour wait time to talk to someone, which event would have been over! Thank goodness someone at the gate was able to help me with getting my ticket figured out and got in. We traveled far distance to attend the event and the tickets were expensive. Think twice of other options for you!

I ordered tickets for an event that was taking place on 9/4, and was according to Stubhub going to receive the tickets 9/3. On 9/2 I get an email saying my tickets for the 9/4 show won't get delivered until 9/7 which is 3 days after event. So the morning of 9/4 I fly from Texas to Colorado without the tickets I purchased for the event. For the last almost 3 weeks I've been trying to get through to Stubhub without luck. For years I've been using Stubhub to buy and sell tickets and have never had a problem until now. Not planning on using Stubhub's service, nor will be recommending it anymore.

I have used StubHub previously without issues. I told my daughter when she turned 7, I would take her to her firsts concert of her choice. So when I trusted stubhub with our ticket purchase on Feb. 14, 2020 before the world fell apart, little did I know I just paid out $388.03 that I would never see again. They first offered through email a 125% credit. Later, they emailed stating continue with the credit or refund. I followed all of the steps provided to request the refund. I waited 2 hours on the phone x 2 with them and both times the agent states the refund was issued on May 29, 2021 at 9:46am back to the same card. I have checked the statements of any card that may have been used, although I know which one it was and there is NO CREDIT. I am told I have to go to the bank and bank has to dispute however my bank says it is on their end, they do not see an attempt to refund me so they cannot dispute this.

I purchased three tickets for Alabama/Florida on 8/23/21. The day before the game I received an email from the seller that she had just been notified of the sale and they were already sold. This was $1000 worth of tickets. Stubhub has used my money for almost a month. I sat on hold 4 times that day for over an hour with nothing but their annoying music on hold. I've now written 17 songs to their repetitive tune. It's gameday and my account states that I have been offered substitutions. I have zero emails or calls from Stubhub. I had to pack up and just go home as the game is now underway. I guess small claims court is where I'm heading with this next week.

This site allowed me to place a parking pass for sale for which they later determined would not work. They determined that AFTER it was sold and delivered. They then stated that I needed to pay the full balance ($600). I needed to pay the full balance even though the buyer was going to be refunded. This was all after being on hold for a combined total of 5 hours. So the buyer is being refunded and then I have to pay Stub Hub $600 for absolutely nothing? It was still a day before the event, and of course they would not contact the buyer for me. This site is an absolute joke. The customer service is an absolute joke. I would recommend to never use this site to sell or buy anything.

Stubhub will not help you! DO NOT BUY TICKETS FROM STUBHUB! I waited 3 and half hours on hold because it was an order over 1 thousand dollars only to be told they would not help me. I bought the tickets for my daughter and she cannot go because she is now high risk for COVID due to medical treatment she has to undergo. My only hope is to dispute the charge with my credit card company.

I purchased tickets on Sept 9th with them to be delivered Sept 15th. They didn't show up. After 3 hrs on hold StubHub would not provide a full refund of my parking pass (which I did receive) and my tickets. They would only refund the tickets. They offered a similar seat that was less money and would not refund the difference. I suggest buying tickets off the street... Would be better than using StubHub. Not to mention the customer service was awful... People laughing and horsing around in the background. Nothing but a scam.

Waiting on payment for 4 tickets sold two wks ago, same day of event. They advise 5-8 business days but cannot understand WHY it would be so hard to get paid. Now on the 9th business day and would really appreciate being paid. The kicker is that there is ZERO CUSTOMER SERVICE. 3hr wait time was given on the phone, no email or live chat, and the auto response was that if my event wasn't today I need to call back later. REALLY? So you already got my money so I can wait now? NEVER AGAIN. NO TRUST in purchases nor sales here.

Purchased tickets on StubHub for my Boss & his 3 clients. Owner of tickets transferred the tickets to Ticketmaster the day before the event. Never received email from either that the event was postponed. StubHub claimed they did send an email but it wasn't in the Inbox/Junk/Deleted Items so it's my word against theirs. There was nothing posted on the event page on StubHub about the event being postponed either. Ticketmaster claimed they weren't obligated to inform us as that was StubHub's responsibility. My boss took his clients to this event only to find out the hard & embarrassing way that the event was cancelled. Thankfully, he also looked at the site that day to confirm the info & also never saw any mention of the event being postponed until 2022 so I wasn't fired over this.

Purchase concert tickets, received confirmation, they billed my credit card, but never sent me tickets. Waited 3.5 hours on the phone and finally spoke with a person who could not help me. Said 2nd party will be contacting me. They did and then asked if to put me on hold, 40 minutes later holding they hung up on me. Called a second time to StubHub waiting 1.5 hours and they didn’t want to give me a refund for their error. They tried to apply a credit for future use. Such poor customer service!

Purchased tickets through StubHub to an event on 9/12/21 in NYC and ultimately could not attend, so I decided to sell my tickets - about one week before the event. The StubHub platform for selling tickets was very easy, however, as soon as I completed the process and received confirmation the tickets were available for sale, there was literally no indication that my tickets were for sale. The platform has tabs to show pending sales, sales, completed sales, etc. My tickets were nowhere to be found. I tried to call and contact StubHub assistance in a variety of ways and could never reach anyone or have anyone assist me. The event occurred and my tickets were not sold. What a terrible experience and a huge loss for me. I would have rather given the tickets to someone than let those tickets simply go to waste. Next time I will know to use a different site to sell tickets.

I waited on hold for four hours to have them help me with tickets I bought. I finally got someone who could hardly understand English, had no idea what she was doing, and sounded like she was on the moon. We got disconnected twice. My issue was never resolved and I'm back to waiting in line again. Horrible customer service. Hope your company goes out of business.

1. They will not issue a refund even for medical reasons (kidney transplant) cannot be around a lot of people for a concert. I spent 4k on Rolling Stones tickets 20 months ago and they do not care. They do not have enough staff to handle the calls either. I hope everyone stops using them.

Do NOT order tickets from this crappy company! I ordered tickets, they said they needed to substitute them, but you couldn’t get through, then when I did, they called the seller and hung up on me. I had to deal with the seller myself, and thank goodness he was a good guy! I should receive my StubHub fees back because they did NOTHING!

StubHub will not pay me for order #** or respond to any of my inquiries via Twitter, community, email, and phone! SCAM ALERT!!! Don't take our word for it, just read the reviews! The worst customer support of all time! STAY AWAY.

***UPDATE 9/14/2021***

DO NOT USE STUB HUB!! The website is confusing and difficult to navigate. You can easily make a mistake and not even know you did. Once the purchase is made you are out of luck if you made a mistake or your situation changed. They have a no return or exchange policy, so beware. Their customer service is terrible, long wait times over 2 to 4 hours, to only be told there is nothing they can do. It was obnoxious. They were reading the company line off a piece of paper. A real waste of time. The seller has up to midnight the day before the event to get you the tickets. Very stressful. Everything is done online or on your phone. What if your phone dies prior to the event or gets lost? Basically, they screw you every chance they get while walking to the bank with your money. I will never use this website again and I recommend you don’t ever even start. Please for your own peace of mind, find another way to purchase tickets.

Stubhub is the least forgiving/accommodating service I have ever worked with. The customer service does not help customers at all and is only there to protect the company and cares about nothing but profit. Will never use their services again.

I purchased tickets from Stubhub to see John Mulaney. I purchased the tickets 25 days before the event. I was supposed to receive confirmation and a tracking number for the tickets once they were shipped using UPS. The day of the show, I realized that I had not received the tickets. I called stubhub and was on hold for close to an hour. A friend suggested calling the box office at the venue. I spoke with someone at the venue and she said to bring my receipt and id and said that they would print the tickets there. I got to the venue and paid $25 for parking. I was informed at the ticket counter that the tickets had been sold to someone else and they had already picked up the tickets. The event was sold out and they said that they couldn’t sell me any tickets. I am now on hold with stubhub trying to get a refund.

My tickets never transferred. After being on hold for 2 hours with customer service. Then I talked to them for 2 hours which they promised they would take care of me but they hung up on me because they closed. never refunded my money I had to go to another website and pay again for more tickets.

I purchased 3 tickets to the 2019 Ashes Test at Lords. I attended the game with friends and it was rained out and never started. Lord's Cricket Club refunded all tickets. StubHub sent me an email advising that the tickets would be refunded but they never were. I have been calling and emailing StubHub for 2 years now and always get long extended waits and promises to resolve the matter which never eventuate. So in my experience FanProtect is a scam.

Bought tickets to a 3 day event, the first seller never sent tickets on time, so I have to reach out to Stubhub because the promised date has come and gone. After 2 hours on phone they give me a mobile ticket to use. Great! Got in 1st night. Second night comes and my ticket is no longer showing up on app as current but as a previous event and will not show a barcode. Sit on hold for 3 hours and finally a representative emailed barcode that she guarantees will work. Get all the way through line and security just to have the new barcode not work. Sit on hold for 3 more hours, meanwhile missing concert, and they say there's no way to get me in that night and they'll only be able to give me a single day ticket for the last day of event. They also said they wouldn't be able to issue any sort of refund because the price of original 3 day ticket was "comparable" to price of my 1 day replacement ticket.

I got repeated emails and texts from StubHub saying my tickets had been transferred and to look for an email with instructions on downloading my tickets. No such email. Not in spam, either. No online support even available. Called support number. Waited on hold for LITERALLY three hours. Finally got a person. He took my information, said he'd check a few things and put me back on hold...and then dropped my call. No way to call back except to wait ANOTHER three hours on hold. I will never use StubHub again.

So, Stubhub or whoever was in charge of the event decided to reschedule the event to a Monday night... I should have noticed that they can reschedule to any day but I guess that's my fault. But now am trying to sell my tickets on their website and they are not allowing me to login with my username and password that I set up (it says it's the wrong password). And, it's not allowing me to login with FB or Apple. When I try to reset the password, it also doesn't allow me to do that either... I will never use this website again.

Do not purchase or sell tickets on StubHub!! The customer service dept is the worst. You will never get through and will be on hold for hours for them to promise you it will be taken care of and never will be.. I Purchased four tickets to a show and it was rescheduled 3 times because of COVID. It was finally rescheduled again for 8/7/21 and we could not make the show, so I sold the tickets because Stubhub offered me a waved processing fee due to all of the rescheduling of this event. Because I sold the FOUR tickets separately, they never refunded me the $105.00 for the second set of tickets that I sold (I sold 2 tickets first, then sold the other 2 at a different time).

We attended a concert at the Hollywood Bowl. As a result of a tech error by StubHub we were unable to use our tickets at the tech venue. As a result, we were forced to pay for tickets that were significantly more expensive than the tickets we purchased through stub hub and the seats were not as good. This matter needs to be resolved.

I bought a parking pass for the New Orleans Saints and Jaguars game on 23 August 2021 and the ticket was never released to me. I got there and still had to pay for parking. I spent more money on parking than the game ticket. Will stick to Ticketmaster from now on. Didn't get the parking pass until today. Backwards!!! Been trying to get a refund, failed every time. Will not get another dime from me.

We ordered e-tickets for an event 2 hours prior to the game. Our tickets did not arrive. We waited on hold for 30 minutes, and missed the event. Stubhub finally answered the phone AFTER the event had started and tried to deliver our tickets. They did not work at the door. DO NOT TRUST StubHub.

If I could rate Stubhub 0 stars, that would be too many as they are unbelievably unethical and I will tell you why: We had a weekend game rescheduled due to weather to a Monday night. They offer to allow me to sell with no "sellers" fee and they do not refund the "buyers" fee that I paid. If my tickets sell, I can purchase new tickets and a second "buyers" fee. That's 2 "buyers" fee paid by me for going to one game. Keep in mind that the purchasers of my sold tickets will pay a new "buyers" fee for the same set of tickets that this fee was already paid on. This is unethical that it is not refunded to allow the sale as I could not go to the game. I called them to complain and 3.5 hours of hold to reach an individual that is happy to tell you that you should have shopped elsewhere for your tickets as we like to take advantage of our customers.

Listed tickets on Stubhub for a multiple days event. All tickets were listed consistently. The buyer to one of the days tickets cancelled the transaction because there was a disclaimer on the ticket that wasn't on the listing. Although all the other buyers that purchased tickets did not have an issue, technically I should have listed the disclaimer. However, not only did I lose the opportunity to sell the disputed tickets, but I was charged to my credit card the list price by Stubhub. So I purchased the tickets twice. "We understand you have not been paid out on the sale but the cancellation charge in 100% of the list price or the difference in cost to replace the order. In this case the cancellation charge is 100% of the list cost." Additionally, it is very time-consuming to find a contact and reach Stubhub.

This is the first time I’ve written a negative review for any company but I just had to as I am very frustrated dealing with Stubhub, which has absolutely no customer service. I had tickets for the Raiders-Seahawks game in Las Vegas and when I got to the gate my ticket did not work. I tried calling Stubhub customer service to get help with the issue but it is impossible to get ahold of a customer service representative. After over an hour of being on hold while standing out in the 108 degrees weather, I just gave up and bought a ticket from Ticketmaster in order to get into the game, which worked with no issues. Since then I have tried calling Stubhub multiple times to ask for a refund, but the hold times are many hours and I am probably going to just give up as I have better things to do with my time. They wear you out so they can keep your money. I will never be buying or selling tickets on Stubhub again.

My game time changed and I didn't see the one email Stubhub sent to inform me, so I arrived two hours late at the game and disappointed the four kids with me who had never been to a baseball game before. I called Stubhub to ask for something back (even a partial refund or some other tickets) and was on hold twice for over an hour and cut off both times. Finally I got someone (she was nice), but she asked her supervisor and told me that I could not get anything back. The Phillies box office, on the other hand, where I had gotten some additional tickets, gave me five free tickets a game of my choice. So why couldn't Stubhub do something for me, since it was such a difficult situation?

Don't waste your time with StubHub. You're better off with TicketCity (a company that has live customer support chat) and Vivid Seats (instant ticket transfer). I purchased tickets from Stubhub for a comedian and the seller did NOT send tickets to me! I don't understand why StubHub confirms if the seller has the tickets and then re-confirms again, by emailing them to send it....Why not just give the buyer, instant transfers and not waste our time???

Have been a long-time user. Tickets purchased 3 weeks before game. Everything looked fine until 30 minutes before game. Bar code would not download. No customer service to help. Complete ** about service to your seat. Finally downloaded 3 hours later when I was home. Terrible experience.

DON'T DO IT! No matter how bad you need to sell tickets, DON'T GO THROUGH THESE PEOPLE. THEY'LL STEAL YOUR MONEY. I added two tickets to Garth Brooks. Went in and edited those tickets. The entry didn't show up in my account nor in the tickets for sale. Five minutes went by (I can verify because StubHub customer service told me the exact times that this happened) and nothing, so I added the two tickets again. Went back into my account and only saw that entry, went into tickets for sale and only saw that entry. Went into my account hours later and those two tickets had been sold twice!

I purchased tickets in 2019 for a concert in 2020.... Covid-19 hit and it was re-scheduled to 2021. I have received no communication from StubHub, except to say the concert was rescheduled. The e-mail says it will honor your original ticket... Problem is I never received the original tickets. I have called numerous times and have been on hold over 3 hours each time. I can't seem to get this resolved, as no one ever answers and there's no other way to contact them. I should have read the reviews first.... that may have saved me 712.06 and all the time I have invested in trying to get my tickets. I have been on hold right now for 2:14, that's crazy. Stay away!!!!

Somebody reached out to me and solved my issue after I texted their feedback email.

They steal your money - they never paid anything out then charged me for a sale I tried to cancel. I didn't even buy the original tickets through them! DO NOT USE STUBHUB!!!! Then you can't even reach them unless the event is happening but I am not even going to the event. Scam!

I spent SEVEN HOURS over 2 weeks trying to get my tickets. I had representatives of Stubhub promise they would "take care of it" or "call me back" and they never did. I had bought 3 tickets across 2 transactions. I had the 1 ticket in my AXS account but the other 2 would never show up. I had one time where I waited for 1.5 hours and the representative said she spoke to upper management and it was clear I just needed to create my AXS account? WTF??? I already had it with the other ticket in there. They were WORTHLESS. If I can ever avoid buying through this service I certainly will. Please don't let them get any bigger. Give us choices. Oh yah. In the end...I never got my tickets.

Most negative reviews are from buyers but I have sold on this site on and off mostly off for years and have had many bad experiences. Like it is says above on ConsumerAffairs site Stub Hub has policies they hide behind to screw people and my latest experience after not selling for many months will be my last. Too long to recount but need to trust me on this. They take any opportunity to take your money hiding behind technicalities and the complaints about terrible customer service and 3 hour+ waiting times on phone are true. And you need only a faint pulse to qualify to work there. Stay away. Sincerely, not a crackpot reviewer.

I bought 3 tickets to the Dave Matthews Concert for July 27th. The tickets never came. Here I am 3 hours before the concert - which I drove out of town to see - with nothing. I called customer service yesterday (3 hour wait) and the guy said that the seller hadn't released the tickets, they'd find me new tickets and call me the next morning. No call. No email. Another 3 plus hour wait calling customer service. Talk to a girl, she said that there are no tickets that they can give us so she's going to refund the money. I asked her how long that would take and the call dropped. I spent $542.20 since to bring my wife and nine year old son. We waited for months excited as hell. I schedule off work, book two nights in Atlanta, food, gas, 6 plus hours waiting on hold for customer service and I get a refund for only my tickets. This is a disaster. This company offers no email, no call back number, nothing. Disgraceful. I will never use this company again.

I purchased tickets through StubHub for a concert to surprise my husband. A few days before the concert it got postponed and StubHub weren't the ones to notify me of that. It has been a nightmare trying to get any answers or resolution from StubHub. I've called many times and this time, I've been on hold for an hour and 28 minutes trying to get help to get back into my account to see what to do next with my "tickets." I was able to talk to someone before. She said the concert was postponed and not canceled so no refunds. Basically, StubHub will keep it in a postponed status so as not to have to give refunds. And the refund policy is that they supposedly will give more than 100% of what I paid as a credit to be used with them for another event. This is a terrible mess. How are they even able to do business?! I'm so mad at myself for purchasing my tickets through them. Never ever again.

The concert has been re-scheduled to Nov 2021, and I still have not received my tickets & I can NOT access them when attempting to log in to my account on the web or via their app. When you call the number on their website, you get a message to either call back or the wait is more than 3H. I am currently a resident of CO and I will be incurring extra cost of traveling to attend the concert. I have spent hours attempting to reach somebody to resolve this problem without any success. Their customer service gets an F.

Ok so I bought 2 tickets to WWE Smackdown on July 16 in Houston at the Toyota Center I. Section 103 row 23 seats 1 & 2. But when I get to the show I'm given completely different seats in section 120. The seats I got to sit in were 250 dollar seats and I only paid 180 for 2 so that was a big win for me and my wife. We sat in the aisle seats but seats 15 and 16 and they were awesome seats. I don't know how often this happens but thank you for the awesome experience in great seats with an awesome view.

Stubhub sold my tickets and refused to pay because of their error to put my account under the wrong name. I have spent more than 2 years fighting them to get my money back. Do not trust these guys. The manager Geraden refused to escalate the matter to the payment team or upper management.

I purchased tickets through StubHub over a year ago but the concert was repeatedly postponed. Wasn’t able to make the new concert date or get a refund for the tickets purchased even though the postponed date was a year later. Was only allowed the option to resell the tickets for $400 less than what I paid for them!!! They wouldn’t release the tickets to me until the day of the concert because they don’t want you to be able to sell them privately. I tried emailing them multiple times and nobody ever got back to me. I tried calling multiple times and never got through. Their CS line says hold times are greater than 3 hours and they won’t deal with your problem unless it’s the day of your concert. And they were!

Do NOT buy or sell from Stubhub. I bought 2 concert tickets a year ago and kept my tickets on the stubhub app on my phone, I could no longer attend the concert so I decided to list my tickets. After I put one ticket up for sale they logged me out of my account and wouldn't let me log in. I sat on hold with customer service for 3 hours and managed to get my other ticket up for sale and the same thing happened. I sat on hold again and they flagged my account and deactivated both of my listings. Overall, I've been on hold with them multiple times just to get my account back and list my tickets, the customer service is terrible and so is the website.

In a nutshell. I just so happen to be working in New York when the Yankees were playing the Red Sox and my coworker and I purchased two tickets. When purchasing these tickets on StubHub I noticed because I hadn’t been vaccinated that I needed to make sure I picked the right section and I did. Well long story short they wouldn’t let us in and when I called Stub hub they said yes that it said I had to vaccinated. Well funny thing is I told her it didn’t and I said I took a screenshot of it. Told me someone would get back with me and they didn’t! I called 3 times to which the first call I was put on hold for so long and they disconnected! The 2nd time I had waited an hour on hold and the 3rd I waited an 1 hour an half to get disconnected again after I explained my situation! I have not yet to hear from them! I hope everyone stops purchasing from this **!!!!

Ordered Cirque O tickets June 29 2021 for a July 3 show. Was committed for a July 2 delivery. Didn't receive. Contacted StubHub July 1. 2hr 23min hold time. Was told to be patient. Received confirmation from stub hub July 3 tickets were available on mobile transfer but no email from seller anywhere. 3hour and 30 min hold. No answer. I gave up at that point. Contacted my credit card to dispute charge.

StubHub is a rip off. I don't know how this company is not shut down. First off after you buy tickets they tell you to watch your email for transfer of tickets however they never send them. This company deals with people reselling tickets and transferring them by email. My experience turned out to be a complete loss. I paid card, was charged, money was taken out. Email told me that the original owner was notified and watch for transfer. It never came. 2nd of all when you call the number to customer service it's a recording saying they're open from 830 to 430 Mon thru Fri. I called at 9 am 1 pm and 4pm got a recording telling me the hours 3 times.

I have not received my ticket and the wait time to troubleshoot is 3 hours. I will never use them again. What a stressful experience. I will make it my mission in life to tell everyone not to use StubHub as this is a complete failure.

WARNING!!!! Don’t ever order from #StubHub!!! Because I purchased Alabama tickets in Nashville and I entered a PO Box number and contacted them with a updated street address on 2 different times and tickets was rerouted in plenty of time to receive my tickets. Never received my tickets up-to the day of the concert and they will not refund my money. Customer Service is terrible!!! On hold over 3 hrs!! I’ve called everyday for 7 days to just get the runaround. So I’m out $390!!!

I get it. NO one anticipated COVID, and how far its tentacles reached. Thought it would be nice buying tickets to hear James Taylor at Tanglewood July 4th 2021 weekend. Unfortunately, concert was rescheduled to 2022; since I have no clue what I wanted to do in 2022 and neither did the other 3 folks I was going with we decided not to continue and ask for our money back. What was I thinking?

I purchased a Billie Eilish concert ticket from StubHub being performed at Madison Square garden in February 2022. The advertisement for the ticket I purchased said "floor general admission row 1 seat 3-4." My receipt also says that. I received my ticket and it says general admission STANDING row GA7 seat 29. I called StubHub and they said "that's the way it is. All STANDING on the the floor, no seats." They could not explain why they false advertised their tickets and told me I could sell my ticket if I didn't want to stand!!!! I will never purchase from StubHub again. Buyers beware!!

BEWARE!!!! MAKING A PURCHASE FROM STUBHUB DOES NOT MEAN YOU GO TO A GAME. They can take it back hours later and cancel the purchase just before the game you planned to attend. It is such a terrible business and they don't care. We bought tickets from STUBHUB this morning for our family of 4 to go to the Atlanta Hawks playoff basketball game. The sale went through on the agreed upon price and they took our money for the assigned seats in the Terrace level. I stopped looking for other tickets and my family all got ready for the game tonight. My husband even got off work early. As we were leaving to go to the game, StubHub sends us a notice that lets us know 2hrs before the game that the tickets we bought and paid for are now not available.

I recently purchased Red Sox tickets on StubHub based on their photo of the view from the seats. When I arrived at those actual seats home plate was blocked by a pillar. This ruined the game for us as we could not see anyone at bat. It was never mentioned in the description or the view of the seats. After paying over $500 fir my family’s once a year Fenway experience I am furious and will never use stub hub again. What a sham. They should be ashamed of their greed and fraud.

Stubhub has policies in place that will harm both seller and buyer. Please beware because if you have an issue their customer service will not help, that's if you can reach them through their "3 hour wait time" which exists all the time. Joke of a company.

I had a horrible experience with Stubhub's customer service. I would be very wary of buying anything from Stubhub if you think there's even a remote possibility that you'll have to engage their customer service team to resolve any issue. I'd purchased tickets for a show for $650 back before the pandemic, and when the pandemic caused the show to be cancelled, Stubhub came out with a promotion to allow you to either get a full refund or take a credit of 120%. I decided to take the 120% so that I could do fun outdoors activities with my kids (120% of $650 is a lot of money!). The emails they sent out gave instructions on how to accept the offer, but when I logged in those options weren't available to me. So, I called Customer Service...