StubHub Reviews

I purchased parking for the more expensive Grey East Preferred twice for Arizona Cardinals preseason games at State Farm Stadium. I received cheaper Green F parking, which is farther away. Waiting for reply from StubHub. Seller is from SeatGeek apparently.

Do not sell your tickets or purchase tickets from StubHub. They kept my money from the sale of my SEC TICKETS and tried to charge my charge card for additional money. I was able to stop the charges on my charge card with the fraud department. I have been dealing with Stub Hub's customer service department that put my case in a review department that will not answer me and ignores all my correspondence. I even had an attorney send them a letter which they returned back. Beware of this company. Just read all the reviews and you will see these people in California are just ripping people off.

Stole my concert tickets, charged my card fees I never knew about, poor customer service trying to get things resolved. Be careful before doing business with Stubhub. They will steal from you and hang up on you when you try to get the situation handled.

At 11:30pm on 8/5/2023, we were on the site looking to order tickets for the comedian Matt Riffe. We were looking to go see him next year in August. Mind you it was 11:30 at night. We found tickets for August 5th but there was no year listed. The show was in Canada which is like an 8-10 hour drive for us. I went ahead to order the tickets while my friend ordered an Airbnb in the town where the show was going to be. The show was to begin at 10:30pm. At almost 11:45 I got an email confirmation that my show had started and I could enter the venue. They went ahead and sold me tickets to a show that was almost over for $451.13.

I bought 1 ticket hoping to sit with my friends at Nov 2023 concert. I paid for the ticket but didn't get a seat number. I won't get a seat number until they issue the ticket. No refunds!! Do not buy from them. You don't know total cost until you enter your credit card info..

We purchased tickets for Billy Joel and Stevie Nicks at Ohio stadium 7 months prior to the show. Tickets were supposed to arrive 3 days ahead of the show date. They did not arrive so we called every day before the show and every day they told us we would get alternate tickets. It came down to an hour before the show and they told us that there were no tickets left. They said our refund is processing but has not shown up yet. The main problem is that we had driven from 6 hrs away and were then forced to buy more expensive and worse seats. They told us each day that we would get different tickets. They had three days to do so and they waited until we had no options left. They said the most compensation they could give us was $100 dollars over our refund. A drop in the bucket when we had to pay $500 dollars extra for worse seats. Stubhub is a scam, use Ticketmaster instead.

We bought tickets almost 2 months in advance. The week before we tried to download the tickets and to our surprise they were gone due "cancellation of the event" which is not the case. It was for Monday night raw and everyday for a week StubHub was contacted, and every day they said "they'll email you the replacement tickets." Mind you the money was taken from my account when originally purchased, and every day I never got an email. Then they tried to say they transferred them on August 1st, but funny thing is that was not true either.

Purchased two tickets several months ago to see the Smashing Pumpkins at a town 9 hours south of us. Drove down to see them and as of the day of concert still no tickets available. After waiting over a half an hour on hold, someone at StubHub said that they had sent me an email which probably went into a spam folder containing a link that expired within 24 hours. And it was basically sorry about your luck. They said they would replace the tickets and then sent me an email saying, "Sorry. No replacements available." Do not buy anything through this company. Absolutely no follow-through or Integrity behind their service.

Bought $695 worth of tickets to a concert. Show was canceled due to “Medical issues” of performer. Didn’t get notified by Stubhub, just happened to find out when I tried to book a hotel room at the casino where the show was supposed to take place. Asked Stubhub for a refund when I found out, but was put off for weeks. Was promised a 120% refund due to cancellation. Only got 100% weeks later after many emails. They never responded when I asked where the rest of my refund was. Looks like they’re going under… Sad…

Purchased tickets three months before concert. When I went to print the tickets it brought up an error. Spent hours on the phone with multiple agents who would keep me on hold, tell me I had to call back later and refused to transfer me to a supervisor. Turns out the tickets were through a 3rd party and he/she were not responding. I was assured that Stubhub's policy would provide me with replacement tickets. However, I was then told there were none available even though they were still selling them on their website.

They and Ticketmaster have formed a nexus along with the event organizers to rob people off their money. Bought tickets to Metallica NJ shows and cant make it. They refuse a refund. Lost thousands!!!

One of the worst companies to buy tickets from. They do not stand by their sales...and can cancel your purchase at any moment. Which they did to us. Buy from ticket companies that have a 200% + guarantee on their website so the seller doesn't cancel on you if prices move up.

WARNING! Bait and switch and horrible customer service! Please be very careful if you use this company. We had a very bad experience recently trying to use a parking spot we reserved for a concert. We reserved a spot in a particular parking lot that was .3 miles away from the venue we were going to for the concert. We reserved a spot to be sure we were able to get a close to the venue, since one member of our group is mobility challenged (can walk short distances slowly with a cane). We specifically booked that lot because it was close as identified by the cross streets for the lot that we selected (we knew exactly where the lot was). This lot was confirmed when we booked. We were given a receipt but a ticket would not be issued for another day or so.

I was going to purchase baseball tickets from StubHub but I never confirmed my transaction. 4 days later I noticed they charged my credit card without confirmation. I called them and said I wanted my money back because I did not complete the order nor did I receive any tickets. I said that I was going to call the credit card company to report fraud so then I noticed they emailed me the tickets right after the phone call... Which I didn't even want.

I listed and sold a Taylor Swift ticket in Stubhub for $1400. After completing the listing process, no listing or sale in progress was showing under My Account, even after refreshing during several minutes. I assumed the listing did not go through and entered the listing a second time. This time, it did show in my account. Later, I got notified that the ticket was sold twice, to two different buyers. I delivered the ticket to the first buyer. For the second buyer, I was charged $1000 by StubHub, supposedly the cost they incurred to provide a replacement ticket.

I bought soccer game tickets from them 3 months ahead of time and paid in full. Two weeks before the event they told me that tickets are not available. Meanwhile they confirmed the order when I purchased. They are nothing but scam artists. I don't understand why our legislators don't do anything about it. Anyways, DON'T BUY FROM THEM!

I bought tickets, I was refused a refund even though there is a buyer's guarantee. We missed the show, even though my name was in the system. I just wanted my $400 refund. Why have a guarantee if you are not going to honor it?!?!

Horrible communication and what should have been a pleasant transfer of tickets turned out to be a nightmare! I wish I had read the reviews before agreeing to sell tickets on StubHub. Consumer beware.

I purchased tickets in March of 2023 for Bruce Springsteen and E Street Band. The tickets were never sent to me, I have tried to get the tickets for 10 days. Customer Service has been horrible. I was told today they had spoken with the 3rd party seller and he was transferring tickets. I just received an email saying the gave me money back… WTH. You just told me tickets were being transferred. I was lied to by almost 10 different people each time I spoke with someone. They do not care. There is no one to speak to that can do anything. Horrible company. Horrible customer service. DO NOT PURCHASE ANYTHING FROM THEM.

We purchased 2 tickets for Dave Matthews concert $181 and got a confirmation email that the tickets will be emailed to us the day of the show. As we have a life and work and kids we did not check our email till we got to the concert and discovered that the tickets were not there. We tried to call multiple times but the wait was over an hour long and as the concert started and we wouldn’t be able to hear anything on the phone.

This website is a fraud, and they fool people into buying tickets for a better price, but they are actually taking more money from customers. I purchased a ticket for a concert, then I thought I might not make it, so I listed my ticket for sale. I decided to cancel selling and go to the concert. The StubHub agent called to confirm the selling cancellation but didn't mention anything about an additional fee to do so. So I got charged almost the ticket price, and now I called them they say it's their policy. They fool customers and make money by not being clear, and they are very sneaky.

I sold a ticket to an event and apparently the ticket wasn't to the buyer's liking (no idea why). The buyer sent the ticket back to me and Stubhub cancelled my sale saying that it might incur charges. They then took money from my account to cover the refund they had to give the buyer when he didn't accept my tickets. LIKE WHAT. By listing my ticket for sale on Stubhub, I ended up paying for the ticket TWICE. I should have never listed it on their site, never again.

I bought tickets to the New England Revolution game the day before the event. I received a confirmation of my order but never received the tickets. I called 7 hours before the event and was told that "not to worry StubHub has your back. If the seller doesn't release the tickets then we will give you your money or give you better seats" I said OK. Well Gillette Stadium is 3 hours from my house. The game started at 730. It was 3pm and still no tickets. Called Stubhub and was told that I had to wait until 330 PM and if nothing was resolved with the original seller StubHub would step in and make it right. 330pm came so I called them around 340pm. Their representative said we are in the process of getting you new tickets and you will have them within an hour.

No transparency and misleading information. They sold a ticket and didn’t notify us until they said it was cancelled due to security issues. Previously they requested my Social Security number for the sale. So we Believed our sale was compromised and cancelled our side of the sale because the buyer never accepted the tickets a week after we transferred them. We thought it was a scam. Now they are charging us $486 for non sale of the tickets.

I will never buy or sell from StubHub ever again. Long story short… I had 2 tickets for Taylor Swift. I was having trouble listing them due to technical difficulties but was finally successful. I received notification that 1 of my tickets was sold which was odd because I listed as a pair. I called Stub Hub and was told that it was my mistake for listing one of the tickets twice and I would have to pay the $500 I was asking for my ticket. I was able to contact my ticket buyer and she gladly said that she would cancel her order and buy another ticket.

My wife wanted to go to Harry Styles' final concert in Reggio Emilia, Italy, and in her excitement, she ordered 2 tickets, not realizing that she did not have time to get her passport updated. So, we put the tickets back up for sale. They sold quickly, but the process for transferring the tickets was never properly explained to us. I called StubHub several times to make sure that the sale was going forward and was assured that all was normal. All of the CSRs were very professional and assuring, but I was never given any kind of "you need to do this" or "follow this process". As time grew shorter, I called and was assured that everything was proceeding normally. I got some confusing emails that the tickets had to have the names of the attendees, so I tried to get names from the purchaser.

I purchased tickets to see Taylor Swift via StubHub - this would have been my daughter's first ever live concert and we were very excited. A few weeks before the concert, StubHub emailed us saying there was something wrong with their tickets (assuming they were fraudulent) and offered to refund us and give us a compensation payment. While the refund was processed quickly, I have called the customer service line over 10 times over 6 weeks to process the compensation payment, only to get run-arounds and outright lies. The latest call was with a manager who guaranteed the payment would be in my bank account within 24 hours, and that was 6 days ago, and we still haven't received it. The customer support agents seem to be instructed to delay or lie to us about how to get this payment processed, and it is difficult to escalate to a manager (they always seem to be in meetings). I highly discourage anyone from using StubHub in the future.

I purchased tickets through Stubhub on March 31st to attend a Billy Joel concert in NYC on July 24th. I received order confirmation. In the email I was told the tickets would be transferred on April 1st. To make the long saga shorter, I contacted Stubhub through emails and phone calls. I was told the tickets were transferred to my Ticketmaster app. Nope!! I was constantly told Stubhub would find comparable tickets. I explained I purchased these specific seats because I was attending with friends and they were excellent seats.

To celebrate our 50th anniversary, we booked Vince Gill in Nashville. We purchased our tickets for 07/14 at Grand Ole O'pry through StubHub. No Vince Gill. This was a huge disappointment. The show provided was a good show but it wasn't Vince singing "look at us". We flew out from Wa. state with another couple, the trip cost us over $4,000.00. Grand Ole O'pry agent said it was a fraudulent ticket sale and that our problem was with StubHub not them. StubHub says "at least you got to see a show".

After seeing all the reviews of StubHub on here, I truly regret not checking before I purchased the tickets from them last week. Ugh! There is a common theme that we the consumers are experiencing which makes this platform feels more like a black market/scam. I purchased 5 tickets two weeks prior to the concert and a week before the concert I woke up one morning to an email notification saying that the seller does not have those tickets I purchased available! What?!!! I called StubHub immediately and escalated to a supervisor. There were no alternate tickets available at the time and the best they could do for me was a full refund and a 30% coupon of what I originally paid for. I explicitly explained that I was not looking for a refund and that I simply wanted these tickets because my friends and I already planned on driving two hours and staying overnight for this concert!

I would not recommend StubHub as there you may end up with tickets that are not honored by the event. Bought tickets for a music festival and the event would not accept them. Buyer beware. I will not trust this site again.

Absolute scammers. They charge tremendous fees and their customer service is a joke. Had I not called their customer service, I never would have known that the ticket they sold me from the vendor didn't exist. They also refused to reimburse my gas to drive to the venue. They should not be in business, avoid!

I ordered tickets from Stub hub today for a Saturday baseball game, but when I got my receipt Stub Hub sent me tickets for Sunday, called customer service, they told me to go pound sand and that I could just give away the 800.00 in tickets to someone else. They would not even assist me in any way. That is last time I get screwed by this outfit! I suggest you never use them for tickets, I know I won't!

We purchased concert tickets valued at 1000 dollars over a month ago. Day of concert still no tickets. Requested our refund a few hours prior to beginning of concert which was located in another city. As of today we have not received our 1000 dollar refund. Ever single time we speak to a customer service rep. we are given a different excuse as to why we haven't received our refund. At this point The Better Business Bureau and State Attorney generals is going to be contacted and a claim will be filed. Buyer beware. They are not guaranteed as advertised. As far as I am concerned they are thieves that I am sure doing this to multiple people and gaining interest as the money sits in their account.

They make the seating chart confusing when you list ticket for sales and they even let you list tickets in sections that don’t exist. If you make any small errors and anyone complains for whatever reason they charge you full price for whatever you listed tickets for. I see this has happened to many people. Believe these reviews please to avoid headache and throwing away money like it’s trash. Do not sell or buy on this site. Use any other website.

Total SCAM!!! They will never tell you why you can't get your tickets! Will not refund you when you ask for one! Is not in North America - who knows where!! WARNING- Do not use this company! We booked our airline tickets and hotel for Las Vegas for the Pitbull concert but NO tickets! Who is going to refund our plane & hotel costs??? I WANT AN ANSWER from them and am still waiting!!!

They took my money and didn't send me the tickets that I paid for. They refuse to refund me because I opened an email from them saying I bought the tickets but they never sent me the tickets. When I contacted customer support they told me they would not refund me because of that and then called me stupid when I tried to explain to them that I didn't get the tickets. Extremely scammy company. "FanProtect" is more like "FanScam."

My fiance bought tickets to the Era's tour as a birthday surprise. He had been hearing horrible things about Ticketmaster (he bought them when the whole tickemaster debacle for the tour was all over the news). Our tickets were in the nosebleeds, but front of stage. He specifically selected them because he wanted me to see the whole stage, choreography, set, etc. He purchased the tickets in Novemeber and still hadn't gotten the tickets a month before our July concert date. Before we booked our flight he called StubHub to make sure the tickets were legit. They reassured him and we booked our flights. The day before the concert rolls around...still no tickets. He calls them, "the reseller has till 11pm to release them".

Purchased 4 tickets, 5 months prior to the Jason Aldean Concert. A few days before the event, only 1 ticket had showed up in the App! Round and round we go with useless customer service. (Total of about 3 hours on phone with cust service, not counting on hold time!) We were told twice to wait 24 hours longer for the rest of the tickets to magically appear. We were assured, that do to there Fan Protection Policy, "There was nothing to worry about, You will be going to the show!" (Walter @ Stubhub), etc etc. Now, day of the event, on hold ANOTHER 30 minutes! And after another 1 hour and 38 minute phone call! "They are sorry", they will have to give me a refund, because there are no comparable tickets available. At this exact time they are currently selling the same exact (lawn seats!) tickets on their website! We bought the tickets on Ticketmaster (cheaper), the show is saved, Stubhub can pound it!

I purchased 4 lower-bowl tickets for a Seattle-Baltimore game on July 11th. I check the box "for a gift". Paid the $547.00 and $80.00 for a parking pass. Today, July 15th I was told the event is a mobile-phone-only-ticket-event. No printable tickets. The event is August 12th. I was giving these a a gift to some folks in their mid-seventies. StubHub said I would receive the mobile tickets the day of the event and I could just forward them to the mobile phone of the attendees.

We purchased tickets through Stubhub for Lana Del Rey’s concert and still we did not get our tickets yet. I’ve been chasing Stubhub after the tickets for the last several weeks by phone and email. Still no tickets. The concert is tomorrow in an another country. I’ve already booked my flights and paid for my hotel reservations but now I still do not have my concert tickets. If you want to purchase concert tickets, it’s best to purchase them directly from the seller and not through Stubhub.

Stub Hub is a complete group of scam artist. It is sad we have to deal with companies like this every time we want to go to an event, I don't understand how this company is a legal company. I purchased a VIP parking ticket months ago for a concert at Jones Beach tonight. I complained multiple times for about three weeks that I didn't receive my ticket. This company allows scammers to sell tickets to their customers and get away with not transferring them to you. I got the run around every time I tried calling and didn't get any responses to the emails I wrote. I had rep on the phone yesterday morning saying, "Don't worry you will have a ticket by the end of the day."

As most people on here mentioned StubHub is an absolute disgrace. They need to be investigated for poor business tactics. I bought tickets in March for a July concert and never received the tickets. They sure took my money out right away though. I contact customer service for over a week and they assured me I would be getting my tickets, but to no avail. I ended up just going to Ticketmaster and spent about the same with the little "hidden" fees these guys like to charge. I will never, ever use StubHub again and I am also deleting their app.

Scammed tonight and hearing many others are too. Waited two hours on phone with customer service and they basically said they would investigate within 48 hours. Tough night to hear that! Drove to stadium, paid for parking and they do nothing for any of that. Avoid StubHub!!

I listed tickets to sell for a NBA Basketball event I no longer wished to attend. Just after I sold these tickets I realized that I had accidentally listed them on the wrong event listing. I had meant to list for NBA Summer League Las Vegas - Day 2 but actually listed them for NBA Summer League Salt Lake City - Day 2. A microscopic difference that's easy to mistake.

Stubhub is a horrible third party ticket sales company. I bought tickets to a baseball game in San Diego for the 4th of July, 2023. We got inside the game only to find out our seats were double booked. The seats were taken by two people that had tickets issued by Ticketmaster which is considered the only viable ticket sales company for that ballpark. StubHub double booked our seats, and when I complained and asked for a refund they refused saying it is not in their policy to refund money for seats that couldn't be used, given we were able to enter the event. I will never ever use stubhub again and I highly recommend others to stay away. They are horrible!

I listed my ticket at 450$ on mai. I then sold it elsewhere and forgot about this listing. I received a few days before the festival dates of my ticket that Stubhub had found a buyer. I did not accept the sell and told the Stubhub I did not have the ticket anymore. They then charged me the full amount of the ticket I didn't sell!! I never received any money from the Stubhub nor the buyer of the ticket. I got charged for a ticket I didn't sell. On the seller's policy it says that you are responsible to provide a ticket when you go through a sale and that you may be charged up to 100% if you cannot provide the ticket. I thought that if you receive the money for the ticket and you cannot ship it correctly THEN you are responsible for giving back 100% of the ticket but no. I never received any money and got charged for a ticket I did not sell. I tried contesting it with my credit card and since I accepted the (seller's policy which was not well explained), I couldn't get my money back. This is fraud. Do not put your credit card number ever with this website.

I bought tickets on StubHub on May 18th for an event on June 25th. I never received my tickets and started contacting StubHub a week before the event. Every time I spoke to someone (maybe 5 or 6 different occasions) they guaranteed my tickets or better tickets at no additional cost. I filled out forms, I sent screenshots, and jumped thru every hoop they asked. I had to call the day of the event, because they never got back to me, to which I was told my tickets would not be available because the seller would not be transferring them. What StubHub ended up offering me were worse seats and a $2 voucher. A $2 voucher is an insult after the time I wasted. I cancelled my tickets because I refuse to give them my business ever again. They are a total scam, because if I would not have kept calling they would have kept my money and not sent me any tickets or a refund. Never use StubHub.

Told me my tickets were sold and transferred, day of the event said it was cancelled. Had confirmation, what a rip, never again! Does not seem like a reliable company, use caution on their site, really upset!

I sold a ticket to the Melanie Martinez concert and was given a time frame to transfer the tickets. I transferred the tickets on the StubHub website and the day of the sale got canceled. Apparently for not fulfilling the order even though I have a video of me transferring the tickets. Called customer support and couldn’t barely understand them but they would not help me for nothing. Just said, "There is nothing we can do." Now I’m down 300 for the ticket I was selling and I can’t go. Never buy from StubHub, they scam.

They did not have proper category for my item. They knowingly posted with errors. 6 months nothing. The day of show they (supposedly) sold. Total elapsed time from "sale" to an unauthorized withdrawal of $500.00 from my account For failing to provide ticket info 1 hrs and 17 min. They hung up and stonewalled me in customer service. 2 hrs of phone banter and refused to refund my money or let me talk to any supervisors. The stated policy is to maliciously take your money and say it is all your fault. BEWARE. STAY AWAY.

I’m posting about the facts of my experience here as a warning to others, since I have tried to do the same on the StubHub community forum and the company removes my posts every time (why would they do that, I wonder?). I purchased front row tickets to Dead & Company at Saratoga Springs on June 18, 2023 about 9 months prior for $3,000 total (2 tickets, plus StubHub’s massive “service fees”). I also booked a hotel in Saratoga for the event since the venue is about a 4 hour drive from my home.

Paid over $1,000 to take my family to a Cubs game. Tickets on StubHub said view was unobstructed and the photo of our section on Stubhub's website showed a clear view of the field. Got to Wrigley and couldn't see home plate since a huge post was in the way. Contacted Stubhub and was told too bad. Will never use Stubhub again.

I bought two tickets from them and then could not attend. All over the website it states that it is easy to sell- so I sold the tickets. When the event was starting, I got a phone call from StubHub stating that the people had not received the tickets. ?? I told stubhub I had email notification that the tickets had been sold and transferred over. I asked why I got an email stating that the tickets had been transferred- and I was told that was 'just an email notification'?? I will not get paid for these tickets now- which is fine, but I feel terrible for the poor people who could not get into the event because the tickets hadn't been transferred. To boot stubhub told me I was going to be charged! I said, 'absolutely not!' Perhaps there was a computer glitch, but one would think stubhub would be able to sort it out, given I had the order #. To whoever was supposed to be at a game - I apologize! Stubhub should do better!

Ordered 80 dollar tickets for the Reds vs. Astros game and on top of tax there were FIFTY DOLLARS in fees. That is absolute theft. This company robs people blind and should not be allowed to do business.

Took WEEKS just to get tickets listed just ONE DAY before the event. Then sold two tickets separately, one of which they’re saying I did not fulfill, which I did. So not only are they withholding the sale money, but they also charged me $150 for it!! Unbelievable. Not to mention they take WAY too much on every end of every sale. Never use this company!!

Bought white Sox tickets thru StubHub. While at the entry gate waiting in line for several minutes. Removing all our items to get thru metal security. ONLY TO BE TOLD OUR TICKETS WEREN'T SCANNING WITH APP. The embarrassing moment my guest n i went thru as other people Looking at us annoyed we were holding up the line. Getting sent back out to the ticket box by the employee, waiting in line for ticket box to look for our tickets. And do the entire waiting in line at the gate all over again. SAVE YOURSELF THE TROUBLE AND JUST GO STRAIGHT TO THE TICKET BOX 1ST AND GET A TICKET PRINTED BY THE VENUE. It was A Hassle.

I bought tickets 3 weeks before the event was scheduled, I was given a confirmation code but never got any barcodes for the event to scan. Sunday, June 11, I was walking to the stadium after driving over 100 miles to get there and was told by StubHub that they did not have my tickets and there was nothing they could do about it. I will be telling everyone I know, starting here that StubHub is the absolute worst way to purchase tickets.

We bought tickets to Taylor Swift through StubHub as our daughter's Christmas Gift. Today, 5 days befor the concert Stub Hub says that the tickets are no longer available. This is 7 months after we bought the tickets. They don't care that they have just crushed my daughter's dream of seeing Taylor. They don't care that they have held onto our money for 7 months. They have the tickets and are selling the same tickets we bought but now are asking 4 times the price we paid. This should be illegal. I will never recommend dealing with StubHub.

I bought tickets to a NCAA baseball super regional game at Charlottesville this past week. Since all tickets issued by the UVA Athletic Department were sold out, I searched for other ticket purchase options. I identified two tickets on StubHub that were listed as General Admission Bleachers. However, when I finally received the link to the e-tickets, there were two different locations noted on the Ticket stubs; One was Level L while the other was SRO (i.e., standing room only). That was not at all what I thought I paid for, nor wanted, e.g., two actual seats, not a "virtual seat" to stand in a bull-pen.

I sold tickets for over $500. StubHub in turn cancelled the sale of these tickets and then charged me a fee of $216. I sent them evidence of the sale and the time frame I had to send the tickets and they did not allow me that time and made up excuses for why I lost my sales and incurred a charge on top of that. The company is pure trash and shouldn't be allowed to operate! I am owed over $700 from this company.

Purchased tickets and they never came. Waited on hold for 1.5 hours to be told they will handle the problem. Three phone. Alls later amd still no tickets. Promised return call and have yet to get one. Still no tickets I would never use this site they are incompetent and liars. I asked for a full refund and keep getting the run around. Next call will be to the credit card company to cancel the order since they just take your money and offer nothing in return.

My college student bought 2 tickets to the AC Milan game after being assured by a Stubhub rep that they could provide passport numbers instead of some sort of 3rd party "membership numbers" to have the tickets verified and emailed to them while they are on study abroad. The day of, no tickets had been emailed to them. Since they are not calling internationally, I made the call to Stubhub. Stubhub gave me a human rep after more than a 45 minute wait on hold. After another 30+ minutes, Stubhub told us that they would not honor the passport numbers and that we needed to purchase 2 "membership codes" in order for the tickets to be released to our student's email. My guess is that these "membership codes are a way for the ticket seller to scam more money because they would have to be paid for on a separate web site that wants local Italian address and so on.

We purchased tickets to a concert out of town through StubHub and after spending time and money to get to Vegas and pay for a room, the tickets were a scam. StubHub basically washed their hands of it and said 'sorry, that happens'. I would recommend never buying anything through this scam of a website!

I purchased tickets from Stubhub. The person who listed the tickets couldn't supply the tickets. I don't know why they were allowed to list tickets they didn't have. I was literally sitting in the parking lot of the stadium on the phone with Stubhub. They offered replacement tickets, all the way up in the nosebleed section, behind the stage. They didn't even offer any money back for the difference in seating. I tried to call them to explain the tickets I bought were much more expensive than the replacement tickets they gave me, but all they could tell me is that since I took the tickets they could not give me the difference or any money back. Horrible service.

I sold tickets and the payout was suppose to be $2,400.00 which is a lot of money. Never received the money, it showed the payment was processed on their website and every time I called customer service they kept saying it was my bank's fault. So outcome was never got paid for the tickets I sold and Stub Hub was awful. DO NOT USE THEM!!!

My husband purchased tickets from this vendor for a concert in Toronto. We hadn't received the tickets so we decided to check find out what happened to the tickets. When he contacted they told him that our tickets which we had purchased on a credit card were sold to someone else. They told him they would send us tickets of equal or better value we waited but still no tickets. For 4 days he was given the runaround Needless to say we contacted the credit card company and explained what they did and purchased the tickets from another vendor. We will never use this vendor ever again.

I bought tickets to Jason Aldean in Kansas City through StubHub.com. The website showed a layout for the show that I relied on. I bought tickets that were front row. When I received the tickets, they were from Ticketmaster. I reviewed the layout on TicketMaster.com and realized that the section was actually in the back! I contacted StubHub to let them know they had their layout wrong and I was offered equivalent tickets at the same price but would have to wait for approval. I was told within 30 minutes I would have a call back. I waited four hours and no call. I called back in and had to speak with someone else. I was informed that this decision would take 15 days. 5 days later I get a 25% refund.

StubHub put us through absolute hell! We purchased tickets to Luke Combs for our daughter’s 18th birthday. It was 2 days before the concert and still hadn’t received our tickets. We drove all the way from Oregon City, OR to Boise, ID for the special occasion. The day of the concert we still didn’t have tickets. StubHub told us they would either find us replacement tickets or refund us. Can you imagine the stress we were under knowing that we took vacation and went on a long road trip for this to not be able to attend?!

I sold tickets with StubHub and got paid nothing. I had a Ticketmaster error on one set of tickets. I contacted stub hub multiple times to try to get the tickets to the buyer. I finally fixed the problem but stubhub still had the buyer transfer the tickets back to me. I lost all of my proceeds despite stub hub being part of the problem. Use Vivid. Stub hub hurt me financially.

I purchased tickets for a show tomorrow night at a cost of $1900. No tickets have arrived and Stubhub is radio silent. Can not get through to customer service. Attempts at contacting them by phone or email have been useless. No human to talk to. Tried the website and well as their app. Run from this company.

I purchased tickets for Taylor Swift in November for the May 2023 show. Stubhub promised the tickets by Friday night before the concert. I never got them. I spent hours on the phone with customer representatives. I could see hundreds of similar tickets available on Stubhub's website. Stubhub representatives told me to tell my family to drive from Maryland to Philadelphia because they would get us the tickets before the concert started. After my family started their trip, Stubhub cancelled my tickets! I had to purchase tickets from a different vendor at almost 5 times the original price! Stubhub wants to give me a coupon as compensation. Absolutely outrageous.

I will NEVER buy or sell on StubHub again and you shouldn't either.

My friends and I never got paid for our Coachella tickets at all. Their customer support is absolute trash, they don't respond to email and their calls basically just put you on hold indefinitely. I don't know if they're broke or going under or whatever, but they refused to pay me out for my Coachella ticket. DO NOT SELL ON STUBHUB UNLESS YOU WANT TO GET SCAMMED.

I purchased a set of resale tickets for Monster Jam in East Rutherford, NJ from StubHub - 5/11/23 - purchase total for 3 tickets $541. The seller apparently denied the sale and relisted them at a higher price. As we already purchased the tickets and told our son, we opted to pay the higher price and reach out to stubhub for help. The price was now $604. Upon reaching out to stubhub - the seller AGAIN denied the sale. Stubhub offered some crappy replacement seats and basically said "tough" because they allow sellers to do that but impose a "fee" for cancellations. Clearly, not enough of a fee for this person to cancel and relist TWICE. I will never be using stubhub again.

This company has a bunch of fake tickets for Oilers games. Be aware. On their site they have TBL section which doesn’t exist. When I brought it up to them they said they will look into it. Although on the website “about us” they guarantee you access to any venue you get tickets to off their site.

Bought tickets for Lovers and Friends music festival on StubHub. Day of event received notice tickets were verified and sent. No tickets arrive. Customer service no help even though more tickets available. Scam site. Buyer beware. When they say verified it means nothing. After speaking to customer service 3 times they advised us it's their policy to do nothing, and when they say tickets sent or verified they don't actually know if tickets were sent or even real. But they did advise us they would charge the seller but could do absolutely nothing to help us out even though it was completely their fault.

I bought two tickets from StubHub to see a concert in Toronto. The concert was scheduled to happen on April 21st and it was postponed, I only got the notification 2 days before the show. Since I don't live in Toronto, I booked accommodations which I couldn't cancel with such short notice. I called StubHub's customer service and they say they won't reimburse my tickets because it's their policy to reimburse only when the event is cancelled. StubHub, shame on you!!, you should reveal this policy before people actually purchase tickets. You need to disclose all the terms in advance. Your policy is not respectful of the consumer, those of us who don't live where the event is taking place and it's cancelled last minute, have to make additional expenses that are lost, because you don't deliver. I hope you'll review this policy.

I attempted to purchase 2 tickets on StubHub for Sebastian Maniscalco show on November 10, 2023. The first attempt to purchase the tickets was flagged by the credit card company for potential fraud. I contacted the CC company and verified it was me that was using the card for the purchase and was told to try to purchase again. The second time I attempted to purchase tickets I received an error message, return to home page before the transaction was completed. StubHub claims they sent out e-mail confirmation 1 minute after purchase to verify but those e-mails came over 2 hours after the attempted purchase.

I spent almost $700 in March on concert tickets for a May show. The tickets were supposed to be transferred to me within 48 hours but never were. I then contacted Stubhub directly to inquire and they insisted that my tickets were guaranteed and they would reach out to the seller directly. Apparently they were unsuccessful in reaching them. I had to send screenshots of my email inbox and Ticketmaster app proving I never received them. Every time I called they assured me if I would receive either the original tickets or a set of replacements before the show. Lo and behold here we are, the day of the show and NO TICKETS!! They sent me a link at 3am to retrieve the so-called replacements and once I clicked it, I received a message stating there are no tickets available. I am beyond disappointed as I had a friend travel from LA to NC to visit and attend the show. They're now offering me refund which I doubt I'll receive anytime soon.

I purchased tickets for the Charlie Wilson concert march 23, 2023 from Stubhub, and received an email the tickets would be available on 5/4 via email. I checked my email on 5/4 and no tickets. I contacted a rep with stubhub at 10:30 am on 5/6 which was the day of the show and she advised the seller has until 5 pm pacific time and the tickets should be in my email or stubhub would send me alternate tickets.

I paid nearly 900 for concert tickets for April 14, I received a confirmation email stating that this is what I ordered. I Didn't realize till they scanned my tickets to get in that they sent me tickets for the next day. We were asked to get out of line (obviously) to deal with our ticket issue. We called Stubhub. I was told they could get us tickets, which they did. I asked before I even hung up if I would receive any money back (since these tickets were selling at that time for 250/each). I was put on hold for a very long time. Eventually the call dropped and they called back but I was unable to hear them. They sent me an email to contact them about my account.

I spent 8 hrs on the phone with them l, hung up several times after the 45 min expiration. All incompetent employees in the end, no concert and refund. Additional Compensation of $200 Fast Pass thru them only to be used on further purchases. Why would I ever use them again if I purchased tickets in Dec and come May 3rd party seller never came thru? Traveled 3 hrs for nothing. They are terrible. No supervisor would even get on the phone. What's the point in purchasing tickets months in advance and then not get to see event- mind you after driving 3 hrs. They are TERRIBLE. They should also try hiring employees within the U.S. Terrible customer service all around from reps to supervisors that don't get on the phone.

I purchased a ticket to Nate Bargatze in Richmond on May 14 and was sent the wrong ticket/date/city. By phone, customer service acknowledged the error and promised to make good. I supplied them with all necessary information. After 6 attempts, I am still waiting on a refund /voucher. It shouldn't take this much work to get a refund.

I’ve been a loyal customer of Stubhub for years– but after the incident, I unfortunately will never use Stubhub ever again. They falsely advertised an event for the artist Eden used the image of the artist in the ad. In fact, the event was simply called Eden, but Eden was was not performing and had no affiliation with the event, despite the ad using the artist’s image. (Imagine buying a ticket called “Taylor Swift” next to an image of Taylor Swift, but in fact being ripped off and the event has nothing to do with her).

I purchased tickets for an upcoming concert but due to a conflict I am unable to attend the show. I wanted to see how I could list my tickets so I can offer them to others that can attend. To do so, I contacted customer service and they walked me through how to list my tickets to resell. I attached the proof of purchase and I was good to go. I later received an email saying my listing has been denied. They had a list of reasons to why my listing was denied, however, none of them applied to me since I completed what was needed correctly. This would happen several more times, being denied. I even received an email telling me once again how to list my tickets.

I listed and sold tickets for an event and immediately on the day of sale notification attempted to print Stubhub's pre-printed UPS shipping label. When it did not work, I spent a month sending emails and making multiple phone calls to try to resolve and after several hours of wasted time was finally able to get resolved. While Stubhub is very stringent and inflexible about rules that govern both buyers and sellers, the organization appears to care less about how it supports either party as long as Stubhub is collecting their guaranteed money. I will never buy or sell with them again.

I spent almost $450 on tickets to see Suga/Agust D at the UBS Arena and did not receive them. I called the company multiple times to get them to resolve the issue. One of them hung up on me. The others said they would get back to me and never did. When I tried to get a refund based on their “Fan Guarantee” policy, they refused because “the event already happened”. Now I have to dispute the transaction with my bank to get my money back. Never using this site again.

I sold my tickets through Stubhub for a concert meant to take place on a Friday. I sold the tickets a week before. The tickets were shipped to a UPS Store for pickup. The "buyer" timed this perfectly, so they never picked up the tickets, and the tickets were sent back to me. Today is one week after the concert took place, and the tickets are still on the way back to me. He tried to use fan protection, and I got a chargeback for the price of the tickets. At least Customer Support is trying to remove the charges, but as of now, I'm out of the tickets, received no money from the sale, and even worst, I'm in the negative. NEVER AGAIN.

Buyer beware. I purchased 4 tickets to an ice hockey game that was rescheduled due to a problem in the stadium. I spent $1000 on the tickets. I put them up for resale. Two of the tickets sold immediately, but StubHub would not pay me until after the event- two months away. An hour before the event, apparently, the other two tickets sold but I was not notified- I later received notice that the tickets had been sold and that I hadn't fulfilled my end of the ticket sale (but I never knew they were sold).

I purchased 6 tickets to ball game. The first set of tickets I received and email that they were not available, ok so I accepted alternative seats. The day before almost a week later I get an email that these weren’t available. I had to call at this point to get help with other seats. After going back and forth we finally got more tickets but in higher up seats. Well hours went by no tickets. Called again, they then said the tickets weren’t good. At this point the agent couldn’t get me 6 seats again since that many weren’t available. Upset this was my sons birthday. I had to cancel the order and purchase more expensive tickets but only 5 so I had to leave someone out. Customer service was not helpful at all, I felt like I should receive some credit since not once but 3 times it was not my fault I couldn’t get the tickets I originally purchased. Not happy. Will never use them again.

I purchased tickets for a concert out of the country. I asked StubHub before I purchased them will I get them immediately and they told me within 48 hours. It’s been weeks and I haven’t received them. I’m leaving soon out of the country for a concert. I read I might not ever get these tickets, it’s happened numerous times. StubHub lied to me by saying 48 hours because actually, you can get them up to the day of the concert. That means I can fly all the way to Portugal and if I don’t get my tickets, I don’t see the concert. If the seller is selling the tickets online, why can’t I have the tickets within 48 hours? StubHub is a scam. They will not stand behind the buyer. Actually they won’t stand behind the seller either. They don’t care as long as they make money. Their mentality is if they lose one to gain one somewhere else. I’m warning you don’t shop there. You’ll sooner or later get screwed.

I listed tickets for sale on StubHub, but ended up selling them outside of the site. After selling them, I tried to take them down from the site only to notice they had just sold on StubHub too. StubHub had every opportunity to connect the buyer of my tickets with other sellers offering tickets at less than or equal to the price the buyer paid, but they failed to do so and instead tried charging me the full price of the tickets. Despite showing them where they failed to meet their own terms, and submitting a BBB complaint, they stood by the unilateral decision to charge me for the tickets. A full accounting of my experience is below. I highly recommend AGAINST using StubHub to sell tickets.

We bought tickets for Disney on Ice the morning of the show which was for 5 pm that day. We kept checking our email and we never received them but the credit card was charged right away. Called customer service and was told we would receive them within 20- 25 minutes to head to the show. Now we are at the show still no tickets after 30 minutes. Call customer service and and they say there is nothing to do but they can give us comparable replacement tickets or a refund after a week. First of all comparable tickets were all the way up top when we had originally bought great seats at the bottom. Big difference and price so, we ask for a refund (which will take a week). Now we have a very upset four year old so we went on another site and was able to get tickets no thanks to Stubhub.

Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Listings are removed without notice and transactions get cancelled due to Stubhub’s failure to repair their barcode integration with the MLB. Today was the last straw. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours.

StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. But when arrived no seats, they said I had general admission standing room only. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Called them and they said oh well, no refund. They have nothing to do with it. So buyer beware. They are not a reputable company and will not help or rectify their mistakes. I am furious!

Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. This company will not make things right, do not use this site. Seller Beware!!!!

I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. I said I sold my tickets already. I was told it would be taken care of and that I did not need to do anything.

Purchased 2 vip balcony tickets online for $370 for a March 30th concert. I was assigned 2 seats, 67&68. Once we got into the venue we were told we had no seats that it was general admission. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Wtf..

Had a couple tickets up on StubHub for a couple weeks. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Ticket was sold and then canceled in this 3 hour period. StubHub went on to collect both the buyer’s payment AND my charge for the ticket price. I went on to lose both my original ticket value AND the charge to my account. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket.

I was unable to get tickets through Ticketmaster as it had sold out. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. My daughter's favorite artist was coming and specifically asked me to take her. I purchased 3 pit tickets totaling 530 dollars. More than double the face value. Price wasn't my concern as long as I got them for her. Upon reading these reviews I became stressed out and felt like I may have made bad decision. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. Nosebleeds were even more than what paid for pit tickets. The pit tickets jumped to 400 each. I was then sure I was going to get hosed. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. I'm glad I didn't. I received all 3 of my tickets 2 days after payment at the agreed price. It would have cost me 1300 for the same ones had I waited any longer.

Stubhub is a marketplace. That means when you buy or sell tickets, they are only the intermediary. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets — no call, no email, no account notification.

This company is horrible and they DO NOT care about their customers. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. A day later, I see a charge for $495 to my credit card from Stubhub. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets??

I bought Matt Corby tickets in Toronto for Monday, April 3rd. I got an email yesterday that the concert has been rescheduled to October 13th. All this means I need to get my money back as I won't be in the country then. I log into StubHub and there is no record of my purchase anywhere. I tried entering the order #, I tried entering the order code, nothing. So I called customer support. After 41 minutes someone finally picks up.

Purchased NHL tickets to Oilers vs Golden Knights - seats first row behind Oilers Bench! So excited - it was supposed to be the experience of a lifetime! The "seller" did not transfer the tickets by the morning of the game, so after calling Stubhub multiple times they told me they would get me alternate tickets...they did, but the tickets were nowhere near comparable!! (They did offer a complete refund, but I had travelled 500km already and paid for hotel, etc.) In light of the seats being less desirable than what I paid for, there should have been a partial refund.

Buyer beware. I purchased tickets to an event. Was charged $650 immediately (45 days before the event). It is 3 days before the event StubHub has their money and feels it's ok business practice to tell me to wait for the item I purchased. Calling support is a waste of time! If you are buying tickets through StubHub prepare for poor customer service reps. They have no information, talk smugly to you on the phone and are definitely not interested in doing anything but taking your money. Great company model. I would recommend avoiding using stub hub for any event! There are multiple options typically, make StubHub the last choice.

I bought tickets for the Taylor Swift concert based on a picture in the listing showing them on the first floor. Week before the concert I find out they are not where the picture is. They will not refund my money. Every time you call customer service you get a different story. WORST COMPANY EVER!!! Fees are not cheap….

This company refuses to respond to…email, letter, calls etc. They did not provide the passes for the Super Bowl. This company refuses to respond to numerous requests via email, certified letter, letter served on their corporate agent and phone calls. This is not what StubHub promises in their fan guarantee.

Have used this site in the past with no problems, however this past experience will mean that in future I will try other sellers. I purchased tickets to a spring training baseball game and the first sign of trouble was when the tickets were not delivered as quickly as usual. Then I was sent tickets to a different game with the obvious expectation that I would just accept this and got to a game I had not chosen. This meant that I had to contact StubHub and go through a big hassle to return the tickets. Eventually, I received notice that my original tickets could not be honored and to Stubhub's credit they let me chose different seats and I was able to attend the game. Stubhub should not be dealing with suppliers who do not follow through with their commitment.

I have been using StubHub for years and never left a review of any company ever but my recent experience has gotten me so frustrated. I wanted to warn others. I ordered tickets for a concert on 3/23 back on 12/9. StubHub immediately charged my credit card and sent me a verification. The tickets were supposed to be digitally transferred on March 21 but they unfortunately were not. I received StubHub immediately charged my credit card and sent me a verification. The tickets were supposed to be digitally transferred on March 21 but they unfortunately we’re not. I received notification from StubHub that there was a problem but I noticed that my tickets or not arriving so I contacted them. They told me that the seller could not provide the tickets and offered to give me a refund.

StubHub scammed me. Sold me tickets that didn't exist. Months later told me about it. Now the market value has increased 4x. No reasonable accommodations were made. Had to take a refund and sit out the event my wife and I already took vacation for.

I had a terrible experience with Stubhub, and I would NOT RECOMMEND their service to anyone. I bought 2 tickets for the baseball final (World Cup Classic), they contacted me that there was a lot of demand for the tickets that if I wanted to sell them. Since it wasn't our teams that reached the final, we told them that yes, they also offered us a very good price. But in exchange for giving us our money now they say that the transaction was canceled and that we have a fine of $500.00 dollars that they took from our bank account, not ONLY did we lose our tickets but they also stole $500.00 more from us. From previous reviews I see now that they are thieves and scammers who sell and resell tickets, stealing from users and making money. Be very careful when you use this company because they will steal your money and the customers service will not help you at all. I STRONGLY advise DO NOT USE THIS COMPANY.

I purchased Raptors ticket on Feb 20th on StubHub and received an email saying they were delivered. I called them to say they were not. I followed up with them every few days and was told a different story every time. I called on March 18th (the day of the event) and they told me there were no tickets available (as they “say”, "You will get comparable tickets."). I said I can see on their website there are still tons of tickets available. They said they can’t offer me any of those from their website.

First time listing tickets On this website and will be my last! I was unable to attend a Broadway show, so instead of just losing my money, I decided to list tickets on this website but I did not do proper research of company beforehand. Long story short, my tickets were listed at face value since I was not intending to make any money from them. Tickers were sold and I delivered them as stated in sale offer. Buyer was in possession of tickets for a week before the show.

Have never used Stubhub nor ever written a complaint about a company. Tried to get tickets 5 days ago for a baseball game, never came, customer service not helpful, can't even cancel my order!! Crazy.

Ordered tickets on March 7th, promised tickets within 24 hours, as of today March 15th, still NO tickets. StubHub answers "it happens". Asked for a refund and they flat-out said no! Said relist tickets for sale! What tickets?! DO NOT ORDER FROM STUBHUB! Horrible service. Even worse customer service.

Purchased 5 spring training baseball tickets on Jan 24 for a game on March 16. These were good seats, 11 rows off the infield. Tickets were to be delivered in early March to me (buyer). It was getting uncomfortably close to the date of the event and I notified StubHub that I'd like some reassurances that my tickets were going to be delivered. As I feared they responded that the tickets did not exist and offered me replacement tickets in the second deck and down by the foul pole. The replacement tickets, StubHub said, were the same costs as the tickets 11 rows off the field. After I regrettably agreed I went on the StubHub website and saw 5 tickets 3 rows behind my seats that I originally ordered. They were asking $81/seat vs the $47/seat I paid back in January. This price does not include all the add on costs.

I recently attended a lecture in Tampa. I bought parking for the event, the parking was 4 blocks away and way overpriced for other parking located much closer. Just another example of a large company overpricing and exploiting consumers!!!

I purchase 5 tickets to take my family to their first MLS game between the Austin FC vs. Montreal. I received an email stating "Get Tickets". No tickets. Chatted with Stubhub, spoke with two people stating the credit card didn't go through. The process took me over 90 min. NO TICKETS were sent. I purchased using another account with same CC before the start of game. I was informed the credit card was not charged but I was double-charged. A customer service agent called me and said their records show the tickets were transmitted, But were not. Just cancelled my account, will never used STUBHUB again.

Where do I start? Beware this is the worst company. Please do not have anything to do with them. I purchased tickets to see Ringo Starr and his all star band, at the Venetian Hotel, Las Vegas for the 24th May 2023. However, I was sent the wrong tickets. I made over 15 telephone calls speaking to Customer Service as well as to Supervisors trying to rectify this issue and each individual had an interesting new story wow!

I was able to come to a resolution with the organization that was amicable.

I saw all the negative reviews about this StubHub place and after I ordered them I was going to cancel them. I seen they had already sent me the tickets. I cannot wait for the hockey game and StubHub isn't a scam. First time using it and it's awesome. Nice, cheap Hockey Tickets.

I ordered tickets for an event and they were never received. Upon not receiving them, I contacted customer service to get a refund. They told me to expect the refund for the tickets within 5 to 10 days at most. After 12 days went by without a refund I contacted them again and they said it would be an additional 2 days at most. After those two days passed I contacted them once again to find where my refund was, and I was informed that they now have to restart the refund process. Now it has been 14 days and I am still waiting on my $200 dollars that I needed almost a week ago for rent. Please get your tickets from elsewhere. Ticketmaster or the venue if possible will be much more reliable and I am saying that even after all the trouble Ticketmaster has caused itself. StubHub is not reliable for sourcing tickets or getting them refunded when the third party tries to scam you. This platform requires a miracle to work so I say again, go elsewhere. The only

I bought 2 tickets to a Redsox game at JetBlue Park. Getting the tickets was an excruciating ordeal. 40 mins of creating an account and mucking around on various websites. Then when I got to the park I was told the tickets were invalid!! WTF?? NEVER AGAIN!

I will say my experience was terrible but after reaching out the executive customer service team Kait was able to get me a refund so I could actually purchase entry tickets. This will be totally resolved once refund is completed but I'm happy they took care of the situation. Sarah was very helpful too. The resolution deserves a 5 star once the refund is completed.

Second time to use this website to buy tickets and it was a scam both times. I was supposed to go watch the Bulls game today. 3 hours for the game to start with and still no call back from the escalation team. 420 usd went to trash and now I have to buy the tickets from a different site for double the amount. I hope management sees this because this terrible customer experience that you offer.

I have used StubHub in the past to buy and sell tickets and had been unaware until now of how they choose to "market" tickets. I listed two VIP tickets to a concert several weeks ago and was confused as to why I was not able to find my own tickets listed on the website. I had asked family and friends and they were not able to find them either. I proceeded to call the customer service number and the person I spoke to told me they were hidden under a default filter "recommended tickets". This filter is automatically on whenever anyone tries to search for tickets to buy. If a consumer is not aware of this filter and the fact that they need to manually turn it off, they will not see my tickets as an option to buy,

Stubhub is a scam site, do not sell your tickets here. Their system glitches and causes your option that requires all tickets to be purchased together, to any number of tickets can be purchased. This glitch is common and many sellers have mentioned this to me. Someone purchased one ticket of mine, and I emailed them to cancel their purchase as it is a mistake, called Stubhub who basically said tough luck, and that I need to transfer the ticket or they will charge me. One minute later they sent me an email that I must transfer 2 tickets even though the buyer only paid for 1.... WHAT? Cancelling account, never use again.

Updated on 03/03/2023: Just a follow up from yesterday with customer support. I called 7 times, hung up on 4 times, told their policy is stated as such that when they received payment they hold on to it. Told it gives the seller time to obtain the tickets they are listing and that the seller might not be able to obtain until the day before the event (which is in 5 months). I asked if I could be refund just the ticket purchase price since the seller has not received any payment and I haven't received anything but an email stating it may take up to the day prior to the event. Was told by everyone I actually was able to speak with that they do not give refunds ever unless tickets not received and that may be after the event date.

So I purchased tickets a month ago for our anniversary. These tickets were posted wrong and not checked by StubHub. I called every week and was promised a resolution. Needless to say StubHub does not follow their policies on the ticket promise. They gave options on their website and tickets are available but the cost has gone up since it took a month to review the issue. I called and even had an online conversation and the customer service was extremely poor. One of the supervisors even yelled at me on the phone and said my wife does not matter. I emailed the CEO and no response. Go through another ticket provider or you could experience the same thing I have.

I purchase 4 tickets to take my boys to their first NBA game. I received an email stating "Get Tickets". No tickets. Called Stubhub, spoke with two people stating they would reassign us more seats. The process would take 30 min. NO TICKETS were sent. 10 min before the start of game, while on the phone with Stubhub, for the 3rd time. I was informed there are no more tickets. They would issue me a full refund within 10 days. Needless to say, I drove from Alabama to Memphis. Horrible experience.

StubHub. I purchased two tickets for $82.24 on 01/20/2023 for a hockey game. Purchased was confirmed and tickets were in my wallet in StubHub. When arriving at the event, tickets were not viewable/downloadable. The event was also not showing my tickets. No customer support was available as they state "customer service all the way to your seat" is obviously not true.

Horrible company, I tried to sell me tickets for and I thought I did. I went through the prompts. I believed I did everything correctly and sent them to mobile transfer. Next I know I am not getting paid for the tickets because it was not completed. I called StubHub and they told me that they do not transfer tickets. That you have to go through Ticketmaster to transfer them. Well, I was never told to do that and also StubHub never told me that the tickets were not transferred. This company is absolutely AWFUL! Well StubHub you suckered me out of $380.00....

StubHub has to be the worst company in the history of companies for customer service. They sent me tickets for a baseball game on the wrong day. Same seats wrong game. When I called them on it...they said it was my fault and I have to resell the tickets. FALSE. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be dead...nobody ever called back. The tickets haven't even been released to me yet...the transaction is still pending, so it could be canceled on their end...but instead I will charge back the transaction through my credit card company. Please use any other ticket resale company this one doesn't care about their customers.

I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Unfortunately, the seller never came through with the e-mail transfer. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Still no luck. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Further, the voucher never came through!

Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. No resolution and I got no tickets. Lied to me and stole from me. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this.

Their customer service is useless and brain dead. I am appalled at their lack of customer service and straight out thievery.

I purchased tickets via StubHub for a concert 3 months in advance. I was informed they could not secure the tickets from the seller. I was offered alternative tickets. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Either take their alternative or take a refund.

I listed tickets and never heard back that they sold. Come to find I was charged $300 from my bank account. I went thru proper channels and they lied about refund. I found out they listed under a wrong account. Got my money back through my bank investigation. Do not use STUBHUB, they are not an honest business. I deleted my account.

This is the first time I have been using this website. I am not good at technology. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. They asked me to list it as resale. Again, there is another confusion about listing a ticket for sale. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. The next day, I received a $500 charge. This is so ridiculous. All of these happen in 10 minutes. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I am not paying for this $500 nonsense.

Bought tickets 2 months in advance for basketball game, never received them. I had to spend hours on the phone with StubHub just to get them to do their job. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. They never followed up. I had to do all the work, not them. Never got my refund, asked for compensation and never anything. CEO Baker is just another crook collecting money he never earned. What a scam. Never again StubHub. Share this with everyone please!!!!

I purchased OHL tickets the day before the game. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. I call Stubhub. The first person I spoke with said that the tickets had been sent. Then he retracted, saying that there doesn't seem to be any tickets left for the game. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3.

I listed tickets on StubHub, which I had done on multiple occasions. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Never received email and Stubhub charged me $288 for not delivering. I tried contacting support and I kept getting the same response. I will never use this company again to buy or sell tickets. If I could give zero stars I would.

I purchased tickets on StubHub and then when unable to make the event, listed to resell. I was charged for both of these transactions, and then when my tickets sold, I was instructed to transfer the tickets to the new owner which I did, and then I was charged another $600 fee for not transferring the tickets, which I proved I did exactly as instructed. Then I never received the money for the tickets which I sold and transferred. After hours and hours and months and months on with the worst customer service team I have ever encountered, I have gotten absolutely nowhere. There is no one who does anything. StubHub is a complete SCAM and should be out of business. NEVER USE STUBHUB EVER!

Live in US traveling to Canada. Sourced tix thru StubHub. CDN band, playing in CDA - bought tix. Used US credit card. Charge came through with no exchange rate applied. Stubhub (terrible customer service) said I used US card so no exchange rate extended! ** scam.

I purchased Purdue Men's Basketball tickets for the Purdue/IU game on Feb 25th, through their platform and the seller did not post them. I called on the date they were supposed to have been emailed to me to let them know they were not. The customer service representative told me they would email me to select alternative tickets. I received the email and when I clicked the link, the message was that there were no alternative tickets. I called back and the rep told me to wait, that he would contact the seller to post the tickets, and that they should arrive that day. I waited 3 days, and no tickets.

After searching my location to purchase my tickets I made the purchase only to find that it was a post for a different state. No big deal until I decided to return the tickets not 15 minutes after purchasing them. Which was in reality an immediate phone call after the email of confirmation. Instead of a refund I had to sedate my tickets losing over 25 dollars in my purchase for taxes and don’t even know if they will sale possibly costing me 325 in purchase costs. The lack of help and stopping the purchase after only 15 minutes is ridiculous and the fact that they are still making money off it is even more ridiculous. This place is a scam that I will never use again.

My Birthday was Jan 28 and I have been down lately and didn’t do anything. I have been dealing with depression and was broke and almost homeless the last 4 months. I Bought a ticket for a show with 4 bands I love. Spent $106 and told the seller transferred ticket to my email. Had nothing. Called customer service and they had me search keywords. Still nothing. Checked junk folders and spam too.

When they say every order is 100% guaranteed... False. If an issue with your order we will make it right or better or your money back... False. Asked to speak with another person higher up the chain and was told, "No!"... Horrible Customer Service.

I have had two problems with StubHub. On the first I did not receive tickets I ordered. It took more than an hour to get “comparable” seats. They were not. On the second occasion, I was told someone purchased tickets I had posted. There were problems sending the tickets and I spent almost two hours with customer service, being transferred from one person to the next. Finally sent tickets, got email that tickets were received. Later that evening got Email that tickets didn’t work and sale was canceled. Wasted time and lost money. Friendly enough customer service but difficult to understand and very poor at resolving problems. Never again.

First of all. I have little to no experience selling tickets on StubHub. I went to sell my NCAA national championship tickets on the app. I could no longer attend the event and bought the tickets through Ticket Master. Listed my tickets on the stubhub app. Never received any confirmation that they were posted. Even went as far as checking their website to see them not posted. So after a while and checking the app they were listed nowhere to be found. I decided to try listing them again. Listed them on the 27th of December 2022. Received a confirmation email and then on the same day received the sale confirmation. I was not clear on how to transfer the tickets and what the guarantee was so I called customer service the same day to walk me through it.

If I could I would give this company zero stars. Their customer service is the worst. I bought tickets for a concert and was later notified that my seats were no longer available. They gave me a choice of other seats that were inferior. I tried to find a number to call, but I couldn't find the contact number on the email. I had to Google the customer service number.

I bought Adele tickets, 3 months ahead, and the tickets were not available as promised. Called customer support and was offered "comparable replacement tickets"; I originally bought tickets 2 sections away from the stage and they can only offer me "comparable tickets"... in the nosebleed! I checked the Stubhub site and tickets are available in the section I originally bought tickets for. Stubhub is unwilling to give me seats in my original section, again tickets are available on their site, and says they don't have the power to do anything about it, accept refund me or take the nosebleed. Stubhub should have the ability to make such changes. If the seats in the comparable section is not available on their site then I would understand but they had many available. I'd give them a zero review if I could.

Yeah, my worst experience with an app and company is StubHub. I sold the tickets there but after talking with more than eight times and calling them, sending the approval of my bank statement that they didn’t pay me, talking with Twitter and Facebook account of them and just get same ** from all of them that we paid but actually they didn’t, it is just in their app and your profile that you are paid. Nothing will be transferred to your bank accounts by them, even with their provided reference number I talk with my bank CIBC and VISA, they couldn’t find any trace of payments by stubhub there. I checked Twitter with stubhub hashtags and yes so many people had same issue. They just steal your money, time and make you annoy. I suggest never use this app and if you can sell or buy in more trusted way or go and enjoy your tickets that you bought from somewhere else.

I purchased two tickets to see Six The Musical at the Orpheum Theatre in Omaha, NE for the evening of January 7th. When my daughter and I arrived with our mobile tickets, we were told that they had already been scanned and that someone was already in our seats. We were told to go to the ticket office. After standing in line for a few minutes, we got the same information. Obviously, the seller had sold the tickets to us via StubHub and at least one other buyer as well either through StubHub or another ticket reseller. We were devastated that we had driven all the way downtown, were all dressed up, paid for parking and would be unable to see the musical.

This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Everything you could want out of a customer service rep. However, where they drop the ball is the follow through. And let's face it, that's the most important part. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023.

We purchased tickets on December 29, 2022 for the Broadway show “Six”. The tickets were never delivered by the seller via email nor phone. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. There was nobody to get a hold of at StubHub (great strategy on their part). What stood out the most isn’t the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself.

We found and bought tickets several weeks before the event. We never received our tickets. They kept changing the delivery date. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. To them, comparable means not even close! We were on the 50 yard line and offered 10 yard line. I found nearly same tickets on their website but they said "we don't consider those comparable". We ended up paying TWICE the price. Do NOT use stubhub. You will get scammed.

Tried to sign in on my account 12/30/2022. Requested password reset. Waited 30 minutes. Called customer support. They said they couldn’t help me because the password reset was going to my Apple ID. No notifications went to Apple ID. I reset the email to be use. Removed the Apple ID. This failed too. The agent had to escalate. Wuld be 24 hours before I hear anything back. The agent was not able to help me with a password reset. At this point I feel I’m in trouble. I have an $800 ticket tied up and I can’t access my account. I should have read the reviews before I did business with them. I have a feeling this is not going to turn out good.

I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again.

Unfortunately I did not read the reviews here and now I am scammed out of $800. StubHub made a mistake and I pay for it!. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. StubHub clearly does not! When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller.

I made an error when I listed my tickets for sale. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. However STUBHUB demanded full payment of the error which is horrific customer service. Therefore do NOT list with them. There are many more honest services out there.

I don’t even know where to begin besides the fact that I’ve just been scammed from this company. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. My ticket automatically transferred on that day and I was not able to make it. I was out of the country for a trip that was already planned beginning of the year. I contacted Stubhub at least 6-7 times. I was more than communicative. I asked them to help me transfer my tickets since I want to sell them. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Ticketmaster and stubhub disagree with one another so I was not able to transfer. It was grayed out.

I have hockey season seats and sometimes list tickets. The process is clunky and very frustrating. Confirming transfers on their email link never works. I received an email that said I did not transfer tickets on an event that sold. I never received notification and Stubhub wanted to charge me $282. So I called customer service. The guy was horrible and kept saying he understands my problem etc. Eventually he said he is doing me a favor and got the $282 waived. Huh! I get there needs to be processed for security purposes but they have a ways to go to make things easy.

I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. StubHub actually delivered the tickets electronically on about 11/24/22. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. They did not have or offer any replacement tickets. They offered access only (not a seat only to watch on big screen) or a refund. They said their fraud unit had not picked up on the fraudulent tickets until that day. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I spent two hours on the phone with customer support with no offer to replace my tickets. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didn’t do any due diligence on the ticket seller to verify the tickets were valid. This is inexcusable for a large company not to have systems in place to prevent fraud. Terrible experience wit StubHub.

Purchased 5 tickets for the upcoming Dec 23 Hornets/Laker game as we have family in town that have never been to a basketball game on the US. So really counting on delivering a unique experience to our family. Less than 1 week out. Transaction went through on website and received confirmation. 1 hour later, transaction cancelled with no explanation. I called the customer service number and got through quickly - which I thought was a good sign. Transaction needed to be reviewed by another team and they could not confirm what happened for 3-4 business days which would put us right before the event. Absolutely no flexibility and nothing they could do for me to fix the issue on the spot. So went to Ticketmaster and was able to transact with no issues.

I bought 2 tickets for Row 1, Seats 1, 4...for a POD/Jinger show in Nashville, Dec 11, 2022. Got to the show. No Row 1, no seats 1, 4. Standing room only. Standing room only, $18.50 each. I paid $97 each for Row 1, Seats 1, 4. Drive 200 miles to show to find out it's standing only, no seats... Stub Hub refuses a refund because I used the tickets. They claim the Row# and seats #s were "Placeholders." Refuse to refund. Watch them Y'all... I paid $200 for $36 worth of tickets....and they refuse to acknowledge the scam... My last Stub Hub purchase...

Sold tickets via Stubhub which was a seamless experience, getting paid was the worst process ever. They came up with multiple reasons for delaying payments after they in fact were paid in full. Much of this was done in an intentional way, assumption here is they just capture the float on the capital for a longer period. Awful call center offshore experience. Will never do business with StubHub again.

I purchased tickets to Adele in Las Vegas for 12/9/22 for about $1300 dollars. I was told the tickets had been transferred to me. Received emails from Stubhub. Spent 2 hrs on the phone with customer service. Then was sent an email saying that they weren’t able to get those tickets so I picked another set. These tickets were also said to be transferred to me 2 hours later. I also did not get these tickets. I was told two hours before the show that they could not get those either. Spoke to the only manager who would call me back. His name was Drew. Spoke with Drew for over two hours. He was unable to give me credit so I could purchase tickets for 12/10/22 show but told me supposedly reputable suppliers for tickets from your company. I spent another $1600 on these tickets while Drew stayed on the phone. He told me these tickets were good and print them out. I printed these tickets and also had them on your app on my phone.

I used StubHub for the first and last time on 11/30/22 to buy Boston Bruins Tickets and I was told the tickets would transfer over to me on December 1st. The Seller never sent the tickets and I was questioned over and over and over again if I was sure they weren't emailed to me. They never came and then I was told it could take anywhere from three to ten days to replace them and they may not be in the section I wanted. I decided to get a refund and now wait five to eight business days for my money back. That took another twenty minutes on the phone after being interrupted numerous times. I decided to go back to Ticketmaster and pay a little more money, but at least my tickets are in my account and ready for the event. This company Blows!

Listed passes for an event and mistakenly selected incorrect transfer method, which I realized shortly after the sale and cancelled the order. I was not able to change the transfer method, which would have made for a smooth transaction. Weeks later I was charged back the full amount of the listing even though Stubhub never sent me any funds for the passes. Customer service states that their Seller policy says this can and will happen. There is no transparency - if they claim they sourced passes through other means, how much did it cost them? Did they not simply refund the Buyer? I'll never know, but Stubhub will make sure to take money from you in any event simply for the 'inconvenience'. I have bought and sold on many online platforms and am flabbergasted at this business practice. I'm not sure how it can even be legal. Sellers stay away. Buyers - good luck if this is how they treat Sellers.

I had tickets to a concert that I posted because we could not attend. Turns out the concert got rescheduled. I never posted the new tickets on StubHub (they were on our Ticketmaster Account). StubHub reposted the new tickets(for a year later) on their web site without notifying us. The tickets sold. I did not want to give up the tickets because we could go to the new date. StubHub charged us $608 because we would not turn over the tickets, which I never listed on their web site. Of course they sited they multiply page agreement- what no one without a law degree could truly understand- saying I signed and approved to have the tickets reposted when I first posted them for the old date. They will not reduce or remove the charge.

Horrible Customer Service! I recently sold some tickets for an event that takes place next year. After the sale I transferred the tickets into the buyer's name. Stubhub said I would not get paid until next year after the concert. Even though the tickets have been transferred in to the buyer's name through Ticketmaster. (No risk to the buyer at all) So Stubhub gets paid now from both buyer and seller but the seller has to wait until next year to get paid (8 months). I called to ask why was this detail left out when listing the tickets for sale? I also asked to speak with a supervisor. The agent came back on and said the supervisor reviewed the sale and refused to get on the line and speak with me. I will NEVER buy or sell another ticket on Stubhub!

If you sell tickets on Stubhub read their policy thoroughly. I could not attend a concert I had tickets for so I listed them for sale on Stubhub. I was at a family reunion when I got the email stating that the tickets were sold. 3 hours later I received another email saying that since I listed that I had the tickets "in hand" I had 4 hours to transfer them and I had 1 hour remaining. I left the family reunion early to go home and get on my laptop to transfer the tickets. I got them transferred with 4 minutes to spare.

Literally the worst customer service ever. I have been selling on Stubhub for 10 years and it has gone drastically downhill. I have had to call in numerous times to resolve a single issue on more than one occasion. There is no paper trail at all, not even an automated response, when you speak to an agent and take the steps to resolve an issue. Their agents just try to get you off the phone. I had a guy hang up on me when I asked for an e-mail to show that I had resolved an outstanding issue with delivery of my tickets. They will arbitrarily charge you hundreds of dollars if you don't deliver your tickets but their resolution system is an absolute joke. I will be taking my business elsewhere. Stubhub has become too much of a risk. I almost lost a $2500 sale earlier this year because they couldn't get their act together.

If I could got negative 5 stars I would. I bought 4 CAVS tickets and only received 2. Called them.. Took them 1.5 hours to look into while I was on the call with them... Finally they tell me...Something is wrong and they will cancel the 2 tickets I received and I will get a link within 15 mins to get new 4 tickets of my choice. Fast forward 2 hours...Still no email or links to get new tickets.. Called them again and start over all over again.. On call and on hold for another hour.. And then I am told there is nothing wrong with my order.. I told them that I still can't see any tickets ... And I told them the 2 tickets I had received was cancelled by the previous rep... They would not listen to that and said everything is resolved.. I still don't see tickets in either my StubHub account or the seller account of SeatGeek. COMPLETE RIPOFF AND WORST CUSTOMER SERVICE.

I bought four tickets to a Hadestown show. The tickets were advertised to be in the pit section (first two rows) but when I received them they were in Row Z of the orchestra section. I called StubHub 6 times and emailed my proof. Each time they put me off and said it had been referred for review and they would contact me. No one ever contacted me. Finally, I decided to contact my credit card and dispute the charge. Within the same day my credit card refused the charge and refunded me the cost. StubHub said they were canceling my account. Like I would ever do business with them again.

My wife purchased 5 tickets for our family as my birthday gift from StubHub to see Jeff Dunham at Budweiser Stage. November 17, 2022. Showed up at 5:35 pm waited for the doors to open at 6. Ticket scanner said we had to see ticket sales and get tickets reprinted. Ticket sales said due to the tickets not being in our name and we purchased from StubHub we have to wait until the show starts at 7 pm to see if the tickets were reported lost???? We showed them our emails etc and even called StubHub, they all said, "Wait until 7..." We approached the ticket sales booth at 6:58 and was advised tickets were already scanned and the tickets we have, the barcodes are invalid. Everyone was nice and apologetic. However, we all left work early and traveled 75 min to sit for 90 min to travel home for another 75 min. So that we can wait 5- 10 days to get a refund. TERRIBLE EXPERIENCE WITH STUBHUB.

I purchased tickets through their site. Each email I received did not have the link to download the tickets. I spent 20 minutes on the phone with them each time. After three times I asked for a refund and they refused. I never got the tickets and will have to take up the refund with my credit card company. What a hassle! There are much better ticket exchanges available. Buyer beware on StubHub.

I posted a ticket for sale on StubHub and a few other places to increase my odds of selling it before it was too late. The ticket sold somewhere else and before I had time to cancel my posting on StubHub someone purchased the ticket. I immediately canceled the order as soon as I got the notification so that I did not receive any funds and the buyer could find another ticket. Almost two weeks later I received an alert that I was charged for the full price of the ticket, almost $500. When I called to dispute this, they argued that this was their policy and that there was nothing they could do about it, even though the buyer never sent me funds and had plenty of time to find another ticket. They basically stole $500 from me, since it definitely did not go to the potential buyer. Horrible business practice and I will never use them again.

I recently received an email from StubHub stating that my tickets for a football game were ready. I have not used stubhub in years. I logged onto my account and found the tickets were purchased for $1,113 on my debit card! I immediately contacted my bank to report the fraudulent charge and then contacted stubhub right after. I reported to stubhub the fraudulent charge and asked them to close my account immediately. They claimed they would check the ip address to find out if the purchase was made with a previous ip address to know that it was fraud or not. Then they said they would contact me. It has been 5 days and I have not been contacted by stubhub and they have not closed my account as requested. I am hoping my bank will take care of the charge seeing as stubhub does not care about their cliental.

I purchased tickets to a basketball game which I couldn’t attend so I listed the tickets for sale. The day of the game I gave the tickets to a friend for free (3 hours before the game started). An hour before the tickets supposedly sold so I called StubHub to ask if it was ok to cancel the transfer. They assured me it was no big deal and they would take care of it since it was a last minute sale and cover the cost of new tickets for the buyer since the event was not sold out. 3 days later they charged ME $600.00 !!! This company is an absolute scam. Please do not buy or sell with them you will regret it. There should really be a class action suit against them.

I traveled from Indiana to Atlanta (8 hours) for a concert that I bought tickets from Stubhub. Due to my inexperience with Stubhub, I was not aware of how the tickets fully worked. Once I was informed, I tried calling Stubhub to get my tickets which was 30-45 min. before the event started. After working with someone for 20-30 minutes on the phone, I was told I should have the tickets within 5-10 minutes. I patiently waited 20 minutes and tried calling them back. I spoke to another person for another 20-30 minutes who informed me, they had misspelled my email address.

I purchased the tickets to a Daddy Yankee concert and I received a confirmation two days before the concert. I drove to the concert, paid a sitter for my child and paid an expensive parking just to find out at the door that the tickets were canceled an hour before the concert. They offered me bleacher seats for similar price as my floor seats. The kicker in all this was the price difference was $108 for both tickets which I’m fighting to get back because they are refusing to refund MY money. They are just offering me a future credit for the price difference. Like why on God’s green earth would I want to go through this again?! Called twice waited over 40 minutes on each call because a supervisor was not available. I am still waiting on a call back. What kind of company is this? Take your business elsewhere.

I paid over 600 for three NFL ticket for me and two of my sons. When we scan the tickets at the stadium gate, the tickets were invalid. We went to US stadium ticket asked why the tickets are not working, they said the tickets were sold to another individual. I call the customer services and they said the tickets are forwarded to another individual and they said they will send us a different ticket. We wait more that one hour over the phone. At the end we gave up waiting and we told them we want our money back. They said they will reimburse my money in 5 -10 days. Today I received email that they will not reimburse me because I sold the ticket to someone. This company selling tickets to multiple people. Please don't buy any ticket from here.

Purchased tickets thru StubHub for a college basketball game yesterday. Was sent a "Thanks for your order" email and then a "Your Tickets are Ready" email. I assumed the second email would be usable at the gate but no: I had to try to get the ticket with the all important QR code extracted from their site. I tried multiple times with my email (the same one they used) and a password but could not make it work. Then tried to reset my password, which it said that it did (and sent to my email) but I never received the new password email. I could not get into the event. I bought 2 additional tickets at the gate.

StubHub is a clown car with their customer service and customer satisfaction lies. College student buys 3 tix for Wrigley Field. Tickets never released/not available and 3 college kids must buy on the spot, day of, and spend 3x as much money. Over two months have passed and we are still fighting for the third refund of an under $30 ticket. Apparently some mope marked one of the orders as "cancelled" and SH continues to claim that they refunded all three even when I can prove they did not with the credit card transaction history. Pathetic; inept; foolish; liars; time wasters; Worst. Zero stars. Negative stars. Never again.

Waited 2 1/2 months for college football game tickets. Had family and friends fly out for the event. Two days before the event and still no tickets from the vendor. Called customer service multiple times to get a refund so that I could buy new tickets and they insisted I was not allowed a refund until midnight the day before the game. That is an absolutely ridiculous policy, gives you no time to plan and try and find a backup or spare tickets. When I finally was allowed a refund they said it takes 5-7 business days to receive website credit to purchase replacements so I had to make an entirely new purchase last minute that wasn't offset by my refund as it hadn't been processed yet. I'd be shocked if I wasn't the only person with a similar story.

Bought tickets to smashing pumpkins 3 months ago that specified the seats and row - ticket delivery never came. Customer service said seller didn't release tickets (this is 2 days BEFORE THE EVENT I AM TRAVELING TO in CHICAGO) and so they had me choose other tickets, which are WORSE SEATS and they DO NOTHING TO rectify this - also the new tickets are from TICKETMASTER so why the hell should you buy through this middleman and go through the unneccesary frustration and hour I just spent on the phone trying to get the tickets I paid for originally? This is a joke of a company.

I bought [what I thought] was GA tickets to a concert -- because even though they said fast lane pass under SECTION [not in the title] it said GA ticket in the description. Once the original seller sent them over via email [shows live nation ticket] THAT is where it stated it was not an actual ticket. Just a fast lane pass to get through lines. I was unaware of this until AFTER I spent $324!!!! Called customer service and the first time I spoke to some, she was RUDE, inconsiderate, and didn't care AT ALL! I told her I wanted to speak to a supervisor and she said over and over again "I do not see that as an option here." I told her at that point to get up from her desk and go find a supervisor. She refused!! All she said was I could relist it and hope someone buys them.

Sold tickets on October 1. Still not paid one month later. Called four times told Problem was sent up to sales. Asked to speak to supervisor who said would call me in one hour. Never received a call. Nobody there cares that they are holding onto my money despite everything done properly on my end. Would stay away from this service. Use another site for sales!

StubHub updated their website over the summer and it has been a poor experience ever since. Yesterday was the final straw for me. When you go to purchase a ticket it does not show the seat #. Just row and section. So terrible, I cannot even know the seats I am buying! The app froze up on me and it looked like the purchase did not go through. I waited and did it less than two minutes later. It wound up giving me two sets of tickets in the same row. I did not know right away because again, no seat numbers. I called within minutes of it happening and called again in the morning. I was told StubHub does not view those as a duplicate because I did them 2 minutes apart.... I have tried to get them to see it was an accident but I am getting nowhere. Never again. I have bought and sold from StubHub for years. Never again.

I ordered tickets to a show and when I ordered the tickets I was told I would have them the next day. After a week I still had not received an email with tickets so I called them and was told the seller did not have the tickets and they would find me new ones and I would get a email within 48 hours with some tickets to pick from. After another week I still had no email and called to cancel my order since I had not got what I signed up for. They told me I would get tickets 2 days before the event. I told them I didn't want to wait until 2 days before to maybe get tickets and that's not what I payed for. They keep telling me they can't refund my money. I would not use this service again and their customer support is really difficult to deal with. The customer service rep eventually just hung up on me because apparently they have no ability to cancel an order.

What a horrible site- I listed my tickets a few days before my show- Got the message they were under review but would be posted shortly, went back a few days later and there was no listing nor did I get any notifications, silly me, I tried again, same message, a few MINUTES later I received an email saying they didn't sell, I called customer service and they were nice but unable to resolve quickly, now I'm stuck on day of show with 2 tickets.

Was sent an email on Friday confirming my tickets; logged in to get ticket Sunday day of concert; clicked get ticket - nothing; researched and spent 2 hours watching video searching everywhere for my tickets; directions gave did not say to call nor provided a # without searching diligently. I emailed StubHub before concert & said I needed help; I then went to the ticket booth late to concert & showed them my receipt; they said my only option was to buy another ticket & call StubHub to get reimbursed; we called StubHub with no reply; I bought new tickets.

Highly recommend purchasing or selling your tickets elsewhere. Customer service does not exist in the traditional sense. First person could not communicate well or offer any assistance. My call was disconnected when I asked to speak to a supervisor. I called once again to speak to a supervisor and was told my call would be returned in 24 hours. My original issue was a fraudulent review process that disabled my tickets from being listed for sale. The review process can take up to three days. The tickets are for the World Series so they are very expensive and without much time to spare. My tickets will be available for purchase on StubHub for one day, best case scenario. Also know the tickets were purchased, without fraud concerns, from StubHub the very same day I attempted to list them for sale. In hindsight, I should have reviewed StubHub. Plenty of information out there providing a clear warning.

I sold my tickets on StubHub and never received my payment. I called to inquire and I was told there was a processing issue. My concern is they didn’t not contact me. I called back they told me that the reason I didn’t receive my money is because my ticket wasn’t escalated. This is not the first time I have had a delay in my payments.