StubHub Reviews

I purchased 3 premium seat tickets to the Aerosmith Farewell tour on Oct 11. The concert was canceled - or as they call it - postponed until "sometime" in 2024. They tried to send me 3 tickets to a hockey game that date of all things - that I have no interest in. The bottom line is if an event is postponed - there should be a postponed to DATE. This one does not have a new date so in my thought, this event was cancelled. So they hang onto over $3200 of mine for this extended period of time. What if they go out of business? Why do they not have the confidence that if the group does come back my area that I will repurchase? They are USING other people's money to sit in their bank account. The concert is canceled - the money should be returned.

StubHub is a terrible company to deal with!!!! 1st they never sent me the tickets. 2nd lied saying they did. Then I made a case with the company and was told if the seller did not give me the tickets in 72 hrs I have the right to cancel and get a refund. This happened on September 15th, I did not receive my tickets. I had to repurchase with Seat Geek who gave me the tickets same day!!!! I am still currently fighting to get a refund. They keep giving me the same excuse saying they are looking into my case. I opened a case with Klarna who i got the tickets from and they sided with StubHub ONLY cause they sent an email saying I received the tickets, meanwhile they also sent me an email saying I never got the tickets. So I am now going to do another chargeback to get my refund.

I ordered tickets for an NFL game. There was an issue with them which is a long story. I was offered a 25% refund. When I didn’t see a credit on my credit card, I called StubHub. I was told to wait a little longer and that I would be getting a 25% refund. Several days later I received an email with a coupon code. I called again, and was told that’s all I’m getting, and I never should’ve been told I was getting a refund. Well, OK then, but the refund code didn’t work. I called back again and was told there was a problem with the code. I told the agent that I would not be using StubHub again, and this whole process has been tedious, he cut off the phone call. DO NOT USE STUBHUB.

I am very disappointed and purchase parking passes for the last Detroit Tiger game. I chose a specific lot so that I was close to the venue and received a ticket for a lot that was several blocks away. I paid $67 for my parking pass in the lot that I parked in was $20. I will never use StubHub again and they will not refund any of my money.

I purchased 2 tickets from Stubhub on August 4th. They sent me an email assuring me that the tickets had been transferred to me. I never received the transfer email. I called Stubhub to let them know that I hadn't received the transfer, after an hour of hold time they assured me that they would then send me another email with an option to pick different tickets, or be refunded within 20 minutes. Five hours later I had still not received the email so I called back and was on hold another 20 minutes after which they assured me that they'd send the email right away. An hour later, still no email. The concert is tonight, I spent 4 times the original ticket price, but have no tickets. For the ridiculous fees they charge, they should be able to hire some people who can get the job done, unfortunately, it looks like my daughter and I will be missing the show that I got her for her bday. I will NEVER use stubhub again.

I am a seller at Stubhub.. I listed 2 tickets not split at $250 each. Which if sold I would received $225.00 per ticket. StubHub's Policy is that they have accomodations of no split tickets, I sign up for no split tickets. 1 ticket was sold. At the time of the sale it said price for 1 $225 and to send the buyer seats 13 and 14. I cancelled order/transfer because how is it possible that 1 ticket was sold, system asked me to transfer 2 tickets seats 13-14. This is a technical/system issue on their end. Now since I didn't comply with the transfer I'm being charge $225.00 that was already deducted from my debit card.

This company is the worse, please only use SeatGeek. You will get your ticket right away, no delay in receiving tickets. I have been on both side of sellers and buyers on this website and both sucks. If you are a seller, and cancelled your tickets in advance, they will still charge you. They will also wait last minute until you get to the venue to tell the buyer that the tickets are not available. And they will make buyers buy more expensive tickets. I sold tickets and the email they provided me to transfer the ticket was not working and I had to email and call the buyer to figure it out. They are unable to do their job properly. I think, they do it on purpose, so the buyer don't receive the tickets and they can keep the buyer money.

I would give this a zero star if I could. I purchased Adele tickets 5 months before the concert. I purchased airline tickets to go to Las Vegas. The day before the concert I got an email saying "We apologise but unfortunately your seller is not able to provide the tickets." I had to purchase tickets at more than double the cost. When you buy tickets from Stubhub it is not guaranteed. Apparently they can cancel the purchase 24 hours before the venue.

I bought tickets to Godsmack Thursday, September 28 around 11 o’clock in the morning. I noticed when I signed up I made a mistake in my email address for them to send the tickets to me. The money was taken out of my account. I immediately called five minutes later to let them know that the email I signed up for the spelling was wrong. My email ends in Gmail and my fat fingers put fmail.com instead of gmail.com. Told this was going to get fixed and to call back around 2 o’clock to see if the tickets transferred. I called. Tickets were not available. I was again told to call back at four by a very nice lady named Holly. She told me that I would get a refund at four if the tickets were not sent to my correct email. It was a guarantee by them.

Tickets worked on the 1st day. The 2nd day they did not work. Spent an hour on the phone outside the gate. With no resolution. Had to purchase one day tickets to get in at a much higher price (obviously). After trying to get ahold of StubHub customer service the past few days and then having to speak to a supervisor has offered a refund of $185. 1st person we spoke to only offered $160. We Missed an hour of the festival and still out $50. We will never use StubHub again! This happened to multiple people on Saturday that purchased with StubHub!

Very DISAPPOINTED AT THEIR SERVICES.... Please to all the people DON'T BUY TICKETS FROM THIS SITE!!!! Bought one from them and it was not even double the price which it was supposed to be, it was plus 400 dollars fees ... DON'T BUY TICKETS FROM STUBHUB.

There is too much to say - do not make plans and buy a ticket from this company. They will screw you over and do not care at all. You can't get ahold of them. Only at a call center where you can not not understand what is being said and they will not help you at all. I can not imagine how they stay in business - how they have not been sued - how they do not even have the decency to talk to you.

Stubhub does not offer its customers the opportunity to cancel ticket orders. If you make a mistake by purchasing the wrong tickets or if you found cheaper tickets, you cannot cancel your order or obtain a refund. What you can do is list your tickets for sale. You become a re-seller. We these geniuses have not figured out how to differentiate between what's available to sell and what's been sold or maybe they have and that's why they did nothing to prevent their customers from this nightmare. It's too profitable to Stubhub.

I bought two day parking pass for Sofi. The second day the ticket was not available. The app said the event had already past. This resulted in my having to purchase a day pass at the event which I luckily could. I called Stubhub customer service five times to resolve this issue. Each time, I spent at least 30 minutes explaining to the representative what had happened. The first representative got an manager on the line and they said it would be credited. Two weeks later the credit did not show up. I called again three more times after that speaking to a representative as if for the first time. The representatives each time tells me that they are escalating to another department to get it credited. I never got the email for the escalation each time. My last call they hung up on me. I am taking it to my credit card to resolve for purchase of a product that I did not receive.

I am a diehard MLB fan and used Stubhub exclusively for years when purchasing tickets for away games but will sadly no longer use them after the abysmal experience I had purchasing tickets for an away game in NY a couple months ago. I was flying in from the west coast on a Saturday and purchased tickets that Friday for the Sunday game - sent my friend a screenshot of the tickets I was purchasing and it confirmed that they were for the Sunday game. Lo and behold, I receive my email confirmation and it shows tickets for the Friday game (that evening) that I was not even in town for. I did not realize until I got to NY as I had been traveling and instantly called Stubhub to rectify the matter once I landed.

Did not deliver tickets until weeks later. Made me sign in to Ticketmaster and a bunch of secondary websites to get them. Now there some Apple wallet tickets but no actual pdf, so hard to trust it. Do not use this website.

Sold tickets on site, so I thought. Buyer declined day before event. StubHub allowed buyer to hold onto the link to the tickets for 15 hours. I had no access to my tickets to try and sell elsewhere and no payment. StubHub threatened to charge me for tickets if I cancelled.. mind you to gain access to my own tickets. StubHub “Released” tickets at 9pm… Show began the next morning. Even upon release the tickets were gone from their site. I had no tickets. I am on the phone for 12 hours that day begging them to contact buyer and release these tickets. StubHub response was “we don’t want to rush the buyer” I was out tickets, the concert and received an email I was charged for the tickets. $140 tickets wound up being charged over $430.

I will never use this company again. I purchased tickets for the 9/24 SNF game in Las Vegas between the Steelers and Raiders. I purchased the tickets on July 27 in section 438, Row 11, Seat 12-13. The cost including fees was $1006.30. I live in Tampa and my friend who joined me still lives in Pittsburgh. We flew across the country and spent money on flights, as 3 night stay at MGM, and took off work. The tickets were supposed to arrive on 9/22 and never came. I spent a total of nearly 10 hours the morning of the game begging and pleading with this company to release the tickets to me. They protected the seller and said they had until 10AM PST to release the tickets. Seller never released them.

Absolutely abysmal experience and customer service. We ordered tickets to the Matt Rife concert on the 22nd of October in the orchestra section. We get there, wait in line and go to scan tickets, and turns out they sent us tickets to the show the next night. I double checked my order, and I did indeed have a receipt for the 22nd. We wait over 30 minutes on hold, only to be told they can either grant a refund or give us tickets in a worse section, not even comparable. My buddy wanted to still go, so we begrudgingly accepted, and said we would deal with it the next day. They send us the “new tickets”, and they are for the next night as well!!! Absolutely unacceptable, and it happened to multiple people that night at the event. Do not ever use StubHub. They have since said I will receive a refund, but with with no other compensation. Honestly, I will believe I get the refund when I see it.

Bought 4 tickets to the MU vs Va Tech game. Was notified 10 days before event seller had transferred tickets. That was a lie. I called 7 times between that wednesday and the the day before the game. Today they promised comparable tickets and there were none available and gave me a refund. Do not believe a thing these liars tell you. I would not recommend them to anyone.

Listed 4 tickets (seats 117-120) to the UCLA football game for sale. Agreed to sell them in pairs if necessary. Got an email from StubHub that the tickets were sold and I should email seats 117-120 to the buyer at the email address provided by StubHub. I did so and received confirmation that the buyer received them. Two hours later StubHub sent me another email that a second buyer had bought seats 119-120. When I checked the detail of the first sale it said 2 tickets were sold but listed all four seats. Tried to email both buyers without response. Called StubHub the day before the game and explained their error; they said they would try to contact the first buyer and get 2 tickets back.

The process of accepting tickets from StubHub is very confusing, time consuming and very frustrating. StubHub and Ticketmaster are not very compatible. I spent 7 hours and 4 customer service representatives to try and accept tickets that I bought on StubHub. The last representative (Sheldon) finally resolved my issue and transferred the tickets from Ticketmaster to my email so that I could view them and save them to phone. Sheldon I felt went above and beyond to resolve my ticket issues but I feel the whole ticket transfer process should be easier than it is.

If I could rate this company any lower, I would. VERY shady business practices all around. I purchased 2 tickets to a festival in error, for a total of $558.00. I bought tickets to the wrong festival essentially. They charged a $80 services fees for both, resulting in a $718 and some change bill. The only way to get my money back is to "re-list" them for sale, but when you do that you do not get the service fees back. So it looks like my mistake cost me $160.

I bought tickets from this site 2 days before going on vacation. 1 week before the event and a month after purchasing the tickets they email me to say they don't have the tickets! They could not replace the tickets even though there were tickets available online.

I have used StubHub in the past no problems. I bought two tickets - one a few weeks before the concert, one the day of. I get to the concert. For one the tickets wouldn't even load so they had to use my email then they tell me there is only one ticket. The money is take out of account and everything and I could not use a ticket that I have paid for and they will not refund me because I called the day after because they were closed when I called the day of. Mind you, I drove an hour and 40 minutes for this event. Will never go through stubhub ever again and I will definitely be telling this to anyone I know that is thinking of going through them. I hope everyone else if you do go through them has a better experience than I did.

We purchased CU/CSU football tickets in April. Today 9-16-23 is the game and we never received our tickets from the seller! Now tickets are sold out! StubHub might give us a full refund, haven’t received that yet either. Do not purchase any tickets from StubHub!

I bought two tickets to the University of Montana football game. I was sent an email with a link to electronically transfer the tickets. It didn’t work. I called and emailed Stubhub. No response. Called them again. I finally got an email saying they are working on it. Nothing yet. The tickets cost $85 a piece. Stubhub charged me a $54.00 fee. Crummy service and outrageously expensive. Will never use them again.

Bought two adjacent seat for an event. When payment for ticket and only after viewing tick I notice one was for different venue and future date and was 130 dollars more than the adjacent seat in a pod. After making the tickets for same date price on ticket decreased 130 dollars. No refund was available. I feel like this was a scam by the seller of ticket. StubHub supervisor guaranteed there would be no refund and and if I called back result would be the same. Feel robbed.

First of all, long time buyer and seller on StubHub—per customer service rep they get 4-5 calls per day or more with my issue: which suggest a need for change in web design, etc. I placed 2 tixs for sale on the website—told they both had sold and got confirmation that the tixs had been transferred to buyer. I found out the day of game that only one tix actually sold (transferred 2 to the email address provided 3 days prior) and the 2nd purported had sold and requested that I transfer. I had transferred both tixs midweek assuming the sale was over. Apparently, there’s a flaw in the system (email reports tickets sold when only a single ticket is sold)—and the buyer got 2 tixs for the price of one. Per the rep, there’s no recourse for me—My advice use SeatGeek or other resalers which have better communication and web design that is easy to use without “gotcha” moments.

Please be aware Stub Hub does not actually own the tickets they are selling you. You pay them, and then a third party is suppose to email you your tickets. I have been waiting 9 days for my tickets. I have spoken to someone on the phone three times, and I have sent at least 5 complaints to customer service. Customer service seems powerless to do anything to assist me. First I was told to check my spam. Then they admitted my tickets had been emailed to incorrect email address, and that I would have them within 72 hours. After 72 hours, they told me that within 24 hours I would either: a. have my tickets, b. receive an option for new tickets of equal or better value, or c. a refund.

While I did get my tickets (this said, the event is this weekend, I hope they're valid!), when I printed them out the face value was on the ticket: $38. I paid just over $200, including their fees, per ticket. I don't know how they can sleep at night. So incredibly frustrating, maddening and disappointing. They, and the seller (Sarah C), are laughing all the to the bank. :-(

The seller sent me wrong tickets. To get correct tickets, I have made 12 calls to Jamaica (their zone), on different dates, different times, and still unresolved. I have no clue if it will ever resolved. One thing is sure - they run away with my money, and there is no ticket issued to me. Stay away from them.

BUYER BEWARE - On Thursday, I bought 4 Dawg Pound tickets for almost $1,000 on the Lower Level (1st Level) to the Browns Cinci game on Sunday. I Didn't receive the tickets so I sent several emails and had several long calls with StubHub employees to find out where my tix were. They said they would be there by 9am Sunday but if not they will give me comparable tickets. BIG LIE...They said they couldn't get the tix on Sunday, so they offered me tickets ON THE 5th Level of the Stadium - I said what happened to their "Guarantee" and they essentially said that was the best they could do...Oh yes they offered me a $13 voucher. Not sure how they aren't regulated and not allowed to sell tickets they don't have...

Paid $439.70 on July 11 2023 for PIT | Row A | Seat 113 - 116 seats at Gregory Porter at Muriel Kauffman Theatre at Kauffman Center for the Performing Arts - Complex, Kansas City only to find out 24hrs before venue "the seller didn't have my tickets", the purchase email stated tickets would be received by Sept 8 2023, I have checked email including junk with ALL suggested search terms, I have reached out to StubHub by chat, emails and phone without any success in retrieving tickets, this is the worst experience I have ever had purchasing tickets anywhere on any platform, this event is 7 hours away with a hotel stay, I am convinced this was a scam and my tickets were resold by seller, StubHub this is fraudulent behavior that will be reported to the Federal Trade Commission& IdentityTheft.gov.

I bought tickets for a concert, but never got my tickets. I contacted them, and they are not able to provide the exact ticket, they just keep sending me an email saying the tickets have been sent. However, there is no actual ticket from their email. I have to contact my bank to dispute.

We are from Florida and bought tickets to see Ed Sheeran, when we were at the stadium, after spending on flight tickets, hotel accommodations (Mandalay Bay), rent a car and a lot other expenses, they decided to cancel the concert, we are supposed to be celebrating our wedding anniversary and my wife birthday, instead we are going through a uncomfortable time and to make matters worse, this company said that they wouldn't return the money for the tickets. NEVER AGAIN, IF YOU SEE STUBHUB....RUN.

My previous review stated I did not receive a response or refund from StubHub for a parking pass to a Phoenix Mercury game that I never received. A week after I posted this review, StubHub issued me a refund.

Purchased tickets for Bonnie Raitt in Missoula, MT back in JANUARY, StubHub gladly took the $300 for the cost of the tickets out of our bank account. Fast forward to today September 8, 2023, the day of the concert and they don't have our tickets, the concert is sold out AND we have to wait 7-10 days for the refund that we are owed for THE TICKETS WE BOUGHT in JANUARY!!! Just checked the StubHub website to see if they have Bonnie Raitt tickets on sale for tonight's show, and lo and behold - THEY HAVE 18. I'm so pissed off I can barely see straight.

I have had a horrible time understanding how this process works. Purchased tickets for a UM football game, but had to turn around and re-sell. As soon as I sold the ticket, I received an email that read: "Congrats, you've sold your ticket, there's nothing left for you to do!" then the following day got another email that read: "You have 1 day left to send your tickets for this sale! If you do not send the tickets within this time, this sale will be cancelled, and charges will apply."

I called on August 5th, 2033 to purchase 3 tickets to the Beyoncé concert in Kansas City. I simply called to get clarification about the seats for the tickets that I was interested in purchasing. Upon the conversation the woman advised the section we would be placed in was in front of section 132 and that our view was unrestricted and that we would have a good view of the stage. Today August 28th 2023 I received the tickets from the seller and they stated they were parking tickets. Please explain why anyone would purchase 3 parking tickets for $200+ dollars. I don’t plan on driving to the venue I simply planned to Uber to dodge any traffic and extra fees.

I bought tickets to the Appalachian State Football game on 9/2/2023. They never sent me the tickets and on game day two hours before start I called them. I was told the other party failed to send tickets so I didn’t have seats. They emailed me or called me to let me know until after I called. There I am traveling 100 miles to see my Granddaughter march in the band for the first time. This is totally unacceptable and I will never again do business with company.

Bought tickets to a Doobie Brothers concert in Macon Georgia. Never received tickets after driving far and renting motel room. Very disappointing. My first concert. It was embarrassing. I'm afraid to buy anything online

I purchased tickets to a live event in March of 2023. The event is not scheduled to occur until September 2023. In August 2023, I receive an email that the seller is unable to fulfil my order, but they will try to find a replacement for me OR provide a full refund. I don't want a refund- I want to attend the event that I paid for. I called to inquire about the so called "replacement" tickets and I was told that they would consider the location of the seats and the price that I paid for them, but I purchased the tickets 6 months prior when the prices were literally 3x less than the current going price for the same location on the website. I was also told that these "replacement" tickets would become available as people posted them, and would not be held back in any capacity for people in my situation.

Bought Blue jays tickets in April for a September game and they are sending me an email today September 1st telling me the seller of the tickets says they are no longer available. Sure offer me crappy tickets instead or a refund but how can they sell these tickets and just do this whenever they want when people have made plans to attend and want those specific seats. I will never buy from stub hub again and will spread the word. That is no way to run a business and treat people that are looking forward to an event.

An event I sold tickets to was canceled the day before due to a hurricane warning. Stubhub sent out an email saying they were still going to pay as long as the tickets were transferred. It’s been two weeks and I’ve contacted StubHub and they are telling me they have made a mistake and misinformed customers and that they will be keeping the ticket money and not refunding anyone.

We bought 3 tickets to a Boston Redsox game some we were going to be in town on vacation. The tickets were around $650.00 and we “had them in the app”. We checked numerous times to make sure they were there in the app and we were good to go. We show up to the gate to get in and we got through security and we’re asked for the tickets so my wife opened up her app and they were not there…. Even though we checked numerous times… WE WERE STANDING AT THE GATE!!!! Couldn’t get in…. Had to go home without seeing the game. Talk about happy!! Oh was I HAPPY!! So we called “Slumhub” and they can’t refund us because we “didn’t call in time”. We were standing at the gate at 410 on a Saturday and then we had to get out of the city and drive 3.5 hours home…. They aren’t open on Sundays…. So we called Monday. “Waited too long…” Convenient for them…. I’m going next to the Better Business Bureau and making a claim against this scam site. SLUMHUB is a scammer site… Beware!!

Do not use StubHub. It is a fraudulent company. They posted tickets for $50 which I purchased. Two hours before the event and they still didn’t provide any tickets. After calling them as I was standing outside the venue, they canceled my original $50 order and told me that I had to purchase tickets for $120 if I wanted to get into the event. This was an hour before the event was scheduled to start, after having traveled to the venue with a friend who flew from the UK to Chicago for the event.

They ripped me off three times in a row claiming I had unpaid fees! I completely ate the cost of multiple tickets for multiple shows. DO NO RESELL YOUR TICKETS THROUGH THEM! I can’t believe I was dumb enough to use them again.

I ordered tickets to a @Patriots game for my wife for her birthday, she's never been to a Pats game, or to @GilletteStadium. I ordered through @StubHub, received tickets, accepted them and turns out they were for a different game. I contacted stubhub, I returned the tickets, Received a 25% coupon off my next purchase, due to the fact that it was not my fault they sent the wrong tickets. Now, I am unable to get a refund for my tickets. Not my fault, if I order from @amazon, they send the wrong thing, within hours I have a refund or credit!!! That's good business. So now I have to come to twitter to state my case. Doubt it will help, but BE CAREFUL WITH StubHub.

I recently bought tickets to an upcoming NFL Preseason game. I thought it would be a good way for my young daughter to dip her toe into the experience. I searched for hours and bought front-row seats, wanting to be sure she could see the game. When I received the tickets, I discovered that I was given seats nearly 20 rows back, instead of in the front row. StubHub has a guarantee that if something like this happens, they will provide you with comparable or better tickets to the ones you ordered. So I called in and asked them to honor the guarantee. StubHub offered me nosebleed seats in the corner of the stadium and claimed it was the best they could do. I asked if they would at least give me a discount since I paid for front-row seats and didn’t receive them. They said no - best they could do was offer a coupon for a later purchase or I could request a refund. StubHub is a joke. It does not honor its guarantee. Will never shop at StubHub again.

So 9 years ago or thereabouts I purchased tickets to Nine Inch Nails and they gave me the wrong date (the date on them was a day after) which means missed the concert. This SAME SITUATION happened recently with my brother and father. My brother decided to purchase NFL tickets for my dad for Father's Day which was hundreds of dollars and the date said August 20th but the actual date was August 19th. I don't have much nice to say about websites like Ticketmaster and Live Nation and the other monopolies but at least they give the RIGHT DATE! Don't waste your time with StubHub!

While trying to sell concert tickets, I was never notified that my tickets sold. The day after the concert, I received an email saying that I am being charged $180 for not fulfilling my end of the sale. Not only did I eat the cost of the tickets, I now am charged 180 on top of that. Also, the language barrier with customer service is brutal. Avoid Stubhub at all costs.

Purchased tickets for a concert states away with a friend. Paid almost double the list price by the time taxes and fees were added on. Got the tickets fairly quickly from the seller (the only good part). Got to the event and waited 6 hours in line just to find out the concert was canceled and might be rescheduled. Called Stubhub and they said they won't do anything until they hear from the event organizer. Concert ends up being rescheduled to a date that neither my friend or I can attend. Reach out about a refund and I'm told that they don't offer refunds for rescheduled events, so my only option is to try to resell the tickets, at a huge loss, but they'll waive their usual seller's fee. Relisted the tickets and sold them, but still got hit with the seller's fee. Called them back and they told me that it's policy to charge the free. Fine, they're getting me coming and going, but at least the tickets are gone and I got about half my money back.

Ordered tickets. Received confirmation email. Indicated a follow up email would be sent same day before event started to release the tickets. This never happened. Checked multiple times. All they're willing to at most is refund the purchase price of the tickets but don’t consider the travel and stay expenses when going to an event. Very poor experience. Wouldn’t bother ever recommend unless you like to gamble at the event on if you will even have tickets or not. Don’t waste your time or money.

I will never buy anything from Stubhub or their affiliates ever again. I have been off and on the phone with them for the last 5-6 days. The seller sent me the wrong tickets (wrong date) after finally getting what I thought was a resolution, come to find out the seller had sold these tickets on other sites and 2 other parties all had the same tickets we had. Luckily, the rest of the row was empty, and we moved down a few seats. The problem I have with Stubhub is the fact that they do nothing, sound like they don't care and tell you lies to make you feel better at the time. I feel so jacked around. I am pissed.

Bought Beyoncé tickets in the last few days spent over $4000 for two tickets for Sept 27 Renaissance Show. Then the next day saw an email seller did not have the tickets! STUBHUB has guaranteed 100% refund. I got my money back but StubHub took $99 dollars for what I’m not sure! They said it was 100% refund but it was not! I was in the process of getting the Airbnb and plane tickets for the concert and would have been out over $6000! Don’t use Stubhub. They have the tickets available then turn around and tell you they’re gone and you will get 100% refund but you don’t!

The best description of StubHub is "Horrific." I spent hours trying to navigate the app/website/customer-service hoops trying to get to all my tickets. The software is overly cumbersome and very user UNfriendly. They sold me a parking pass in March that I wasn't able to receive until August at 8:30pm the night before my concert. Who sells (or more correctly, allows people to sell) tickets they cannot immediately deliver? I spent hours on the phone over 3 calls to customer service, waiting for a representative to pick up.

I bought tickets for my daughter and I for an upcoming concert. I received a confirmation email saying everything was good to go and I would be receiving the tickets soon. The show is now 4 days away. Still haven’t received the tickets, but I did receive an email saying there was an issue with my tickets and that my order has been canceled and I my order would be refunded. This is all great but the event is days away. The tickets have gone up tremendously and are almost all sold out. I called customer service waited an hour and was hung up on by representative. Called back asked to speak to a manager. Was hung up on again. Called back from my wife’s phone and was told they couldn’t help me and they were sorry. I asked to speak to a manager again and was hung up on again. Will never do business with this company again. Buyer beware.

In December purchased 2 tickets to Morgan Wallen as gifts - today Aug 16 (show day) I still never received the link to accept the tickets. I called Stubhub as soon as they opened in the morning and spoke with a rep. After they tried contacting the seller - they were unsuccessful and said that the seller was unable to transfer the tickets so they offered me a link to request alternate "comparable" tickets, I choose another set of tickets that were in the same section. 30 min later I get an email from the seller that she isn't able to transfer the tickets to me because the person she purchased them from never transferred them to her. SERIOUSLY??? How do you sell tickets you don't even have???

I purchased VERY EXPENSIVE tickets from the site, never received my tickets, I had to contact them, they told me the seller doesn’t have the tickets & never did. Tried to force replacement tickets on me. Then gave me a refund, that will take over a week…. I can’t buy new tickets due to them holding my money. Stubhub is a scam!!!!

Fake tickets were allowed to be sold on StubHub website. I paid over US $1600 for four Lana del Rey tickets and this was supposed to be a special event for my son. The tickets were not delivered to me by three days before the concert and I contacted StubHub telling them that I believed I was being scammed. I spent over an hour on the phone with StubHub and they said that everything was fine, the tickets would be sent to me at the Mexico City address the DAY BEFORE the concert (when I purchased a month and a half before).

Did NOT receive our Buffalo Bills tickets as promised! When we called customer service they were NOT helpful at all. We flew a long way to see that game, not to be stressed out when the tickets were not delivered! We paid up front & had to wait until the day of the game to be devastated. I will NEVER order through StubHub again! Please do not trust them!

I purchased Formula 1 tickets one year before the race, which was held on July 23, 2023. The tickets were $1200 so not a small amount. We flew to Europe, but there we were not able to download the tickets. We called the day before and spoke with customer service and they emailed us the tickets. The next day at the gate we were told that the tickets are not good, that someone else used the tickets. We waited at the gate two hours until customer service in US opened being very embarrassed that we made it to the race just to be told that we cannot get in. Customer service was sorry, but could not do anything. Great, we traveled all the way to Europe to just stand in front of the gate and be ashamed that something like this can happen.

Purchased tickets, ticket confirm stated tickets would be delivered by Aug 4. Called morning of Aug 5 told me they would be delivered by 48-72 hours before the event. Agent told me I would have tickets by 11 am, called at 2 pm and was told the issue was being escalated and I would have tickets by 5 pm. It is now 7pm and I called again, was told I would have tickets by 11 am game day. How am I supposed to believe a company that does not live up to a documented commitment in the original sales transaction and now broke multiple commitments. They say they stand behind their guarantee, they cannot even stand by their word. Will never use StubHub again. They have ruined this family event, cannot even put my kids to bed tonight and say yes I have the tickets and we are going tomorrow.

I purchased parking for the more expensive Grey East Preferred twice for Arizona Cardinals preseason games at State Farm Stadium. I received cheaper Green F parking, which is farther away. Waiting for reply from StubHub. Seller is from SeatGeek apparently.

Do not sell your tickets or purchase tickets from StubHub. They kept my money from the sale of my SEC TICKETS and tried to charge my charge card for additional money. I was able to stop the charges on my charge card with the fraud department. I have been dealing with Stub Hub's customer service department that put my case in a review department that will not answer me and ignores all my correspondence. I even had an attorney send them a letter which they returned back. Beware of this company. Just read all the reviews and you will see these people in California are just ripping people off.

Stole my concert tickets, charged my card fees I never knew about, poor customer service trying to get things resolved. Be careful before doing business with Stubhub. They will steal from you and hang up on you when you try to get the situation handled.

At 11:30pm on 8/5/2023, we were on the site looking to order tickets for the comedian Matt Riffe. We were looking to go see him next year in August. Mind you it was 11:30 at night. We found tickets for August 5th but there was no year listed. The show was in Canada which is like an 8-10 hour drive for us. I went ahead to order the tickets while my friend ordered an Airbnb in the town where the show was going to be. The show was to begin at 10:30pm. At almost 11:45 I got an email confirmation that my show had started and I could enter the venue. They went ahead and sold me tickets to a show that was almost over for $451.13.

I bought 1 ticket hoping to sit with my friends at Nov 2023 concert. I paid for the ticket but didn't get a seat number. I won't get a seat number until they issue the ticket. No refunds!! Do not buy from them. You don't know total cost until you enter your credit card info..

We purchased tickets for Billy Joel and Stevie Nicks at Ohio stadium 7 months prior to the show. Tickets were supposed to arrive 3 days ahead of the show date. They did not arrive so we called every day before the show and every day they told us we would get alternate tickets. It came down to an hour before the show and they told us that there were no tickets left. They said our refund is processing but has not shown up yet. The main problem is that we had driven from 6 hrs away and were then forced to buy more expensive and worse seats. They told us each day that we would get different tickets. They had three days to do so and they waited until we had no options left. They said the most compensation they could give us was $100 dollars over our refund. A drop in the bucket when we had to pay $500 dollars extra for worse seats. Stubhub is a scam, use Ticketmaster instead.

We bought tickets almost 2 months in advance. The week before we tried to download the tickets and to our surprise they were gone due "cancellation of the event" which is not the case. It was for Monday night raw and everyday for a week StubHub was contacted, and every day they said "they'll email you the replacement tickets." Mind you the money was taken from my account when originally purchased, and every day I never got an email. Then they tried to say they transferred them on August 1st, but funny thing is that was not true either.

Purchased two tickets several months ago to see the Smashing Pumpkins at a town 9 hours south of us. Drove down to see them and as of the day of concert still no tickets available. After waiting over a half an hour on hold, someone at StubHub said that they had sent me an email which probably went into a spam folder containing a link that expired within 24 hours. And it was basically sorry about your luck. They said they would replace the tickets and then sent me an email saying, "Sorry. No replacements available." Do not buy anything through this company. Absolutely no follow-through or Integrity behind their service.

Bought $695 worth of tickets to a concert. Show was canceled due to “Medical issues” of performer. Didn’t get notified by Stubhub, just happened to find out when I tried to book a hotel room at the casino where the show was supposed to take place. Asked Stubhub for a refund when I found out, but was put off for weeks. Was promised a 120% refund due to cancellation. Only got 100% weeks later after many emails. They never responded when I asked where the rest of my refund was. Looks like they’re going under… Sad…

Purchased tickets three months before concert. When I went to print the tickets it brought up an error. Spent hours on the phone with multiple agents who would keep me on hold, tell me I had to call back later and refused to transfer me to a supervisor. Turns out the tickets were through a 3rd party and he/she were not responding. I was assured that Stubhub's policy would provide me with replacement tickets. However, I was then told there were none available even though they were still selling them on their website.

They and Ticketmaster have formed a nexus along with the event organizers to rob people off their money. Bought tickets to Metallica NJ shows and cant make it. They refuse a refund. Lost thousands!!!

One of the worst companies to buy tickets from. They do not stand by their sales...and can cancel your purchase at any moment. Which they did to us. Buy from ticket companies that have a 200% + guarantee on their website so the seller doesn't cancel on you if prices move up.

WARNING! Bait and switch and horrible customer service! Please be very careful if you use this company. We had a very bad experience recently trying to use a parking spot we reserved for a concert. We reserved a spot in a particular parking lot that was .3 miles away from the venue we were going to for the concert. We reserved a spot to be sure we were able to get a close to the venue, since one member of our group is mobility challenged (can walk short distances slowly with a cane). We specifically booked that lot because it was close as identified by the cross streets for the lot that we selected (we knew exactly where the lot was). This lot was confirmed when we booked. We were given a receipt but a ticket would not be issued for another day or so.

I was going to purchase baseball tickets from StubHub but I never confirmed my transaction. 4 days later I noticed they charged my credit card without confirmation. I called them and said I wanted my money back because I did not complete the order nor did I receive any tickets. I said that I was going to call the credit card company to report fraud so then I noticed they emailed me the tickets right after the phone call... Which I didn't even want.

I listed and sold a Taylor Swift ticket in Stubhub for $1400. After completing the listing process, no listing or sale in progress was showing under My Account, even after refreshing during several minutes. I assumed the listing did not go through and entered the listing a second time. This time, it did show in my account. Later, I got notified that the ticket was sold twice, to two different buyers. I delivered the ticket to the first buyer. For the second buyer, I was charged $1000 by StubHub, supposedly the cost they incurred to provide a replacement ticket.

I bought soccer game tickets from them 3 months ahead of time and paid in full. Two weeks before the event they told me that tickets are not available. Meanwhile they confirmed the order when I purchased. They are nothing but scam artists. I don't understand why our legislators don't do anything about it. Anyways, DON'T BUY FROM THEM!

I bought tickets, I was refused a refund even though there is a buyer's guarantee. We missed the show, even though my name was in the system. I just wanted my $400 refund. Why have a guarantee if you are not going to honor it?!?!

Horrible communication and what should have been a pleasant transfer of tickets turned out to be a nightmare! I wish I had read the reviews before agreeing to sell tickets on StubHub. Consumer beware.

I purchased tickets in March of 2023 for Bruce Springsteen and E Street Band. The tickets were never sent to me, I have tried to get the tickets for 10 days. Customer Service has been horrible. I was told today they had spoken with the 3rd party seller and he was transferring tickets. I just received an email saying the gave me money back… WTH. You just told me tickets were being transferred. I was lied to by almost 10 different people each time I spoke with someone. They do not care. There is no one to speak to that can do anything. Horrible company. Horrible customer service. DO NOT PURCHASE ANYTHING FROM THEM.

We purchased 2 tickets for Dave Matthews concert $181 and got a confirmation email that the tickets will be emailed to us the day of the show. As we have a life and work and kids we did not check our email till we got to the concert and discovered that the tickets were not there. We tried to call multiple times but the wait was over an hour long and as the concert started and we wouldn’t be able to hear anything on the phone.

This website is a fraud, and they fool people into buying tickets for a better price, but they are actually taking more money from customers. I purchased a ticket for a concert, then I thought I might not make it, so I listed my ticket for sale. I decided to cancel selling and go to the concert. The StubHub agent called to confirm the selling cancellation but didn't mention anything about an additional fee to do so. So I got charged almost the ticket price, and now I called them they say it's their policy. They fool customers and make money by not being clear, and they are very sneaky.

I sold a ticket to an event and apparently the ticket wasn't to the buyer's liking (no idea why). The buyer sent the ticket back to me and Stubhub cancelled my sale saying that it might incur charges. They then took money from my account to cover the refund they had to give the buyer when he didn't accept my tickets. LIKE WHAT. By listing my ticket for sale on Stubhub, I ended up paying for the ticket TWICE. I should have never listed it on their site, never again.

I bought tickets to the New England Revolution game the day before the event. I received a confirmation of my order but never received the tickets. I called 7 hours before the event and was told that "not to worry StubHub has your back. If the seller doesn't release the tickets then we will give you your money or give you better seats" I said OK. Well Gillette Stadium is 3 hours from my house. The game started at 730. It was 3pm and still no tickets. Called Stubhub and was told that I had to wait until 330 PM and if nothing was resolved with the original seller StubHub would step in and make it right. 330pm came so I called them around 340pm. Their representative said we are in the process of getting you new tickets and you will have them within an hour.

No transparency and misleading information. They sold a ticket and didn’t notify us until they said it was cancelled due to security issues. Previously they requested my Social Security number for the sale. So we Believed our sale was compromised and cancelled our side of the sale because the buyer never accepted the tickets a week after we transferred them. We thought it was a scam. Now they are charging us $486 for non sale of the tickets.

I will never buy or sell from StubHub ever again. Long story short… I had 2 tickets for Taylor Swift. I was having trouble listing them due to technical difficulties but was finally successful. I received notification that 1 of my tickets was sold which was odd because I listed as a pair. I called Stub Hub and was told that it was my mistake for listing one of the tickets twice and I would have to pay the $500 I was asking for my ticket. I was able to contact my ticket buyer and she gladly said that she would cancel her order and buy another ticket.

My wife wanted to go to Harry Styles' final concert in Reggio Emilia, Italy, and in her excitement, she ordered 2 tickets, not realizing that she did not have time to get her passport updated. So, we put the tickets back up for sale. They sold quickly, but the process for transferring the tickets was never properly explained to us. I called StubHub several times to make sure that the sale was going forward and was assured that all was normal. All of the CSRs were very professional and assuring, but I was never given any kind of "you need to do this" or "follow this process". As time grew shorter, I called and was assured that everything was proceeding normally. I got some confusing emails that the tickets had to have the names of the attendees, so I tried to get names from the purchaser.

I purchased tickets to see Taylor Swift via StubHub - this would have been my daughter's first ever live concert and we were very excited. A few weeks before the concert, StubHub emailed us saying there was something wrong with their tickets (assuming they were fraudulent) and offered to refund us and give us a compensation payment. While the refund was processed quickly, I have called the customer service line over 10 times over 6 weeks to process the compensation payment, only to get run-arounds and outright lies. The latest call was with a manager who guaranteed the payment would be in my bank account within 24 hours, and that was 6 days ago, and we still haven't received it. The customer support agents seem to be instructed to delay or lie to us about how to get this payment processed, and it is difficult to escalate to a manager (they always seem to be in meetings). I highly discourage anyone from using StubHub in the future.

I purchased tickets through Stubhub on March 31st to attend a Billy Joel concert in NYC on July 24th. I received order confirmation. In the email I was told the tickets would be transferred on April 1st. To make the long saga shorter, I contacted Stubhub through emails and phone calls. I was told the tickets were transferred to my Ticketmaster app. Nope!! I was constantly told Stubhub would find comparable tickets. I explained I purchased these specific seats because I was attending with friends and they were excellent seats.

To celebrate our 50th anniversary, we booked Vince Gill in Nashville. We purchased our tickets for 07/14 at Grand Ole O'pry through StubHub. No Vince Gill. This was a huge disappointment. The show provided was a good show but it wasn't Vince singing "look at us". We flew out from Wa. state with another couple, the trip cost us over $4,000.00. Grand Ole O'pry agent said it was a fraudulent ticket sale and that our problem was with StubHub not them. StubHub says "at least you got to see a show".

After seeing all the reviews of StubHub on here, I truly regret not checking before I purchased the tickets from them last week. Ugh! There is a common theme that we the consumers are experiencing which makes this platform feels more like a black market/scam. I purchased 5 tickets two weeks prior to the concert and a week before the concert I woke up one morning to an email notification saying that the seller does not have those tickets I purchased available! What?!!! I called StubHub immediately and escalated to a supervisor. There were no alternate tickets available at the time and the best they could do for me was a full refund and a 30% coupon of what I originally paid for. I explicitly explained that I was not looking for a refund and that I simply wanted these tickets because my friends and I already planned on driving two hours and staying overnight for this concert!

I would not recommend StubHub as there you may end up with tickets that are not honored by the event. Bought tickets for a music festival and the event would not accept them. Buyer beware. I will not trust this site again.

Absolute scammers. They charge tremendous fees and their customer service is a joke. Had I not called their customer service, I never would have known that the ticket they sold me from the vendor didn't exist. They also refused to reimburse my gas to drive to the venue. They should not be in business, avoid!

I ordered tickets from Stub hub today for a Saturday baseball game, but when I got my receipt Stub Hub sent me tickets for Sunday, called customer service, they told me to go pound sand and that I could just give away the 800.00 in tickets to someone else. They would not even assist me in any way. That is last time I get screwed by this outfit! I suggest you never use them for tickets, I know I won't!

We purchased concert tickets valued at 1000 dollars over a month ago. Day of concert still no tickets. Requested our refund a few hours prior to beginning of concert which was located in another city. As of today we have not received our 1000 dollar refund. Ever single time we speak to a customer service rep. we are given a different excuse as to why we haven't received our refund. At this point The Better Business Bureau and State Attorney generals is going to be contacted and a claim will be filed. Buyer beware. They are not guaranteed as advertised. As far as I am concerned they are thieves that I am sure doing this to multiple people and gaining interest as the money sits in their account.

They make the seating chart confusing when you list ticket for sales and they even let you list tickets in sections that don’t exist. If you make any small errors and anyone complains for whatever reason they charge you full price for whatever you listed tickets for. I see this has happened to many people. Believe these reviews please to avoid headache and throwing away money like it’s trash. Do not sell or buy on this site. Use any other website.

Total SCAM!!! They will never tell you why you can't get your tickets! Will not refund you when you ask for one! Is not in North America - who knows where!! WARNING- Do not use this company! We booked our airline tickets and hotel for Las Vegas for the Pitbull concert but NO tickets! Who is going to refund our plane & hotel costs??? I WANT AN ANSWER from them and am still waiting!!!

They took my money and didn't send me the tickets that I paid for. They refuse to refund me because I opened an email from them saying I bought the tickets but they never sent me the tickets. When I contacted customer support they told me they would not refund me because of that and then called me stupid when I tried to explain to them that I didn't get the tickets. Extremely scammy company. "FanProtect" is more like "FanScam."

My fiance bought tickets to the Era's tour as a birthday surprise. He had been hearing horrible things about Ticketmaster (he bought them when the whole tickemaster debacle for the tour was all over the news). Our tickets were in the nosebleeds, but front of stage. He specifically selected them because he wanted me to see the whole stage, choreography, set, etc. He purchased the tickets in Novemeber and still hadn't gotten the tickets a month before our July concert date. Before we booked our flight he called StubHub to make sure the tickets were legit. They reassured him and we booked our flights. The day before the concert rolls around...still no tickets. He calls them, "the reseller has till 11pm to release them".

Purchased 4 tickets, 5 months prior to the Jason Aldean Concert. A few days before the event, only 1 ticket had showed up in the App! Round and round we go with useless customer service. (Total of about 3 hours on phone with cust service, not counting on hold time!) We were told twice to wait 24 hours longer for the rest of the tickets to magically appear. We were assured, that do to there Fan Protection Policy, "There was nothing to worry about, You will be going to the show!" (Walter @ Stubhub), etc etc. Now, day of the event, on hold ANOTHER 30 minutes! And after another 1 hour and 38 minute phone call! "They are sorry", they will have to give me a refund, because there are no comparable tickets available. At this exact time they are currently selling the same exact (lawn seats!) tickets on their website! We bought the tickets on Ticketmaster (cheaper), the show is saved, Stubhub can pound it!

I purchased 4 lower-bowl tickets for a Seattle-Baltimore game on July 11th. I check the box "for a gift". Paid the $547.00 and $80.00 for a parking pass. Today, July 15th I was told the event is a mobile-phone-only-ticket-event. No printable tickets. The event is August 12th. I was giving these a a gift to some folks in their mid-seventies. StubHub said I would receive the mobile tickets the day of the event and I could just forward them to the mobile phone of the attendees.

We purchased tickets through Stubhub for Lana Del Rey’s concert and still we did not get our tickets yet. I’ve been chasing Stubhub after the tickets for the last several weeks by phone and email. Still no tickets. The concert is tomorrow in an another country. I’ve already booked my flights and paid for my hotel reservations but now I still do not have my concert tickets. If you want to purchase concert tickets, it’s best to purchase them directly from the seller and not through Stubhub.

Stub Hub is a complete group of scam artist. It is sad we have to deal with companies like this every time we want to go to an event, I don't understand how this company is a legal company. I purchased a VIP parking ticket months ago for a concert at Jones Beach tonight. I complained multiple times for about three weeks that I didn't receive my ticket. This company allows scammers to sell tickets to their customers and get away with not transferring them to you. I got the run around every time I tried calling and didn't get any responses to the emails I wrote. I had rep on the phone yesterday morning saying, "Don't worry you will have a ticket by the end of the day."

As most people on here mentioned StubHub is an absolute disgrace. They need to be investigated for poor business tactics. I bought tickets in March for a July concert and never received the tickets. They sure took my money out right away though. I contact customer service for over a week and they assured me I would be getting my tickets, but to no avail. I ended up just going to Ticketmaster and spent about the same with the little "hidden" fees these guys like to charge. I will never, ever use StubHub again and I am also deleting their app.

Scammed tonight and hearing many others are too. Waited two hours on phone with customer service and they basically said they would investigate within 48 hours. Tough night to hear that! Drove to stadium, paid for parking and they do nothing for any of that. Avoid StubHub!!

I listed tickets to sell for a NBA Basketball event I no longer wished to attend. Just after I sold these tickets I realized that I had accidentally listed them on the wrong event listing. I had meant to list for NBA Summer League Las Vegas - Day 2 but actually listed them for NBA Summer League Salt Lake City - Day 2. A microscopic difference that's easy to mistake.

Stubhub is a horrible third party ticket sales company. I bought tickets to a baseball game in San Diego for the 4th of July, 2023. We got inside the game only to find out our seats were double booked. The seats were taken by two people that had tickets issued by Ticketmaster which is considered the only viable ticket sales company for that ballpark. StubHub double booked our seats, and when I complained and asked for a refund they refused saying it is not in their policy to refund money for seats that couldn't be used, given we were able to enter the event. I will never ever use stubhub again and I highly recommend others to stay away. They are horrible!

I listed my ticket at 450$ on mai. I then sold it elsewhere and forgot about this listing. I received a few days before the festival dates of my ticket that Stubhub had found a buyer. I did not accept the sell and told the Stubhub I did not have the ticket anymore. They then charged me the full amount of the ticket I didn't sell!! I never received any money from the Stubhub nor the buyer of the ticket. I got charged for a ticket I didn't sell. On the seller's policy it says that you are responsible to provide a ticket when you go through a sale and that you may be charged up to 100% if you cannot provide the ticket. I thought that if you receive the money for the ticket and you cannot ship it correctly THEN you are responsible for giving back 100% of the ticket but no. I never received any money and got charged for a ticket I did not sell. I tried contesting it with my credit card and since I accepted the (seller's policy which was not well explained), I couldn't get my money back. This is fraud. Do not put your credit card number ever with this website.

I bought tickets on StubHub on May 18th for an event on June 25th. I never received my tickets and started contacting StubHub a week before the event. Every time I spoke to someone (maybe 5 or 6 different occasions) they guaranteed my tickets or better tickets at no additional cost. I filled out forms, I sent screenshots, and jumped thru every hoop they asked. I had to call the day of the event, because they never got back to me, to which I was told my tickets would not be available because the seller would not be transferring them. What StubHub ended up offering me were worse seats and a $2 voucher. A $2 voucher is an insult after the time I wasted. I cancelled my tickets because I refuse to give them my business ever again. They are a total scam, because if I would not have kept calling they would have kept my money and not sent me any tickets or a refund. Never use StubHub.

Told me my tickets were sold and transferred, day of the event said it was cancelled. Had confirmation, what a rip, never again! Does not seem like a reliable company, use caution on their site, really upset!

I sold a ticket to the Melanie Martinez concert and was given a time frame to transfer the tickets. I transferred the tickets on the StubHub website and the day of the sale got canceled. Apparently for not fulfilling the order even though I have a video of me transferring the tickets. Called customer support and couldn’t barely understand them but they would not help me for nothing. Just said, "There is nothing we can do." Now I’m down 300 for the ticket I was selling and I can’t go. Never buy from StubHub, they scam.

They did not have proper category for my item. They knowingly posted with errors. 6 months nothing. The day of show they (supposedly) sold. Total elapsed time from "sale" to an unauthorized withdrawal of $500.00 from my account For failing to provide ticket info 1 hrs and 17 min. They hung up and stonewalled me in customer service. 2 hrs of phone banter and refused to refund my money or let me talk to any supervisors. The stated policy is to maliciously take your money and say it is all your fault. BEWARE. STAY AWAY.

I’m posting about the facts of my experience here as a warning to others, since I have tried to do the same on the StubHub community forum and the company removes my posts every time (why would they do that, I wonder?). I purchased front row tickets to Dead & Company at Saratoga Springs on June 18, 2023 about 9 months prior for $3,000 total (2 tickets, plus StubHub’s massive “service fees”). I also booked a hotel in Saratoga for the event since the venue is about a 4 hour drive from my home.

Paid over $1,000 to take my family to a Cubs game. Tickets on StubHub said view was unobstructed and the photo of our section on Stubhub's website showed a clear view of the field. Got to Wrigley and couldn't see home plate since a huge post was in the way. Contacted Stubhub and was told too bad. Will never use Stubhub again.

I bought two tickets from them and then could not attend. All over the website it states that it is easy to sell- so I sold the tickets. When the event was starting, I got a phone call from StubHub stating that the people had not received the tickets. ?? I told stubhub I had email notification that the tickets had been sold and transferred over. I asked why I got an email stating that the tickets had been transferred- and I was told that was 'just an email notification'?? I will not get paid for these tickets now- which is fine, but I feel terrible for the poor people who could not get into the event because the tickets hadn't been transferred. To boot stubhub told me I was going to be charged! I said, 'absolutely not!' Perhaps there was a computer glitch, but one would think stubhub would be able to sort it out, given I had the order #. To whoever was supposed to be at a game - I apologize! Stubhub should do better!

Ordered 80 dollar tickets for the Reds vs. Astros game and on top of tax there were FIFTY DOLLARS in fees. That is absolute theft. This company robs people blind and should not be allowed to do business.

Took WEEKS just to get tickets listed just ONE DAY before the event. Then sold two tickets separately, one of which they’re saying I did not fulfill, which I did. So not only are they withholding the sale money, but they also charged me $150 for it!! Unbelievable. Not to mention they take WAY too much on every end of every sale. Never use this company!!

Bought white Sox tickets thru StubHub. While at the entry gate waiting in line for several minutes. Removing all our items to get thru metal security. ONLY TO BE TOLD OUR TICKETS WEREN'T SCANNING WITH APP. The embarrassing moment my guest n i went thru as other people Looking at us annoyed we were holding up the line. Getting sent back out to the ticket box by the employee, waiting in line for ticket box to look for our tickets. And do the entire waiting in line at the gate all over again. SAVE YOURSELF THE TROUBLE AND JUST GO STRAIGHT TO THE TICKET BOX 1ST AND GET A TICKET PRINTED BY THE VENUE. It was A Hassle.

I bought tickets 3 weeks before the event was scheduled, I was given a confirmation code but never got any barcodes for the event to scan. Sunday, June 11, I was walking to the stadium after driving over 100 miles to get there and was told by StubHub that they did not have my tickets and there was nothing they could do about it. I will be telling everyone I know, starting here that StubHub is the absolute worst way to purchase tickets.

We bought tickets to Taylor Swift through StubHub as our daughter's Christmas Gift. Today, 5 days befor the concert Stub Hub says that the tickets are no longer available. This is 7 months after we bought the tickets. They don't care that they have just crushed my daughter's dream of seeing Taylor. They don't care that they have held onto our money for 7 months. They have the tickets and are selling the same tickets we bought but now are asking 4 times the price we paid. This should be illegal. I will never recommend dealing with StubHub.

I bought tickets to a NCAA baseball super regional game at Charlottesville this past week. Since all tickets issued by the UVA Athletic Department were sold out, I searched for other ticket purchase options. I identified two tickets on StubHub that were listed as General Admission Bleachers. However, when I finally received the link to the e-tickets, there were two different locations noted on the Ticket stubs; One was Level L while the other was SRO (i.e., standing room only). That was not at all what I thought I paid for, nor wanted, e.g., two actual seats, not a "virtual seat" to stand in a bull-pen.

I sold tickets for over $500. StubHub in turn cancelled the sale of these tickets and then charged me a fee of $216. I sent them evidence of the sale and the time frame I had to send the tickets and they did not allow me that time and made up excuses for why I lost my sales and incurred a charge on top of that. The company is pure trash and shouldn't be allowed to operate! I am owed over $700 from this company.

Purchased tickets and they never came. Waited on hold for 1.5 hours to be told they will handle the problem. Three phone. Alls later amd still no tickets. Promised return call and have yet to get one. Still no tickets I would never use this site they are incompetent and liars. I asked for a full refund and keep getting the run around. Next call will be to the credit card company to cancel the order since they just take your money and offer nothing in return.

My college student bought 2 tickets to the AC Milan game after being assured by a Stubhub rep that they could provide passport numbers instead of some sort of 3rd party "membership numbers" to have the tickets verified and emailed to them while they are on study abroad. The day of, no tickets had been emailed to them. Since they are not calling internationally, I made the call to Stubhub. Stubhub gave me a human rep after more than a 45 minute wait on hold. After another 30+ minutes, Stubhub told us that they would not honor the passport numbers and that we needed to purchase 2 "membership codes" in order for the tickets to be released to our student's email. My guess is that these "membership codes are a way for the ticket seller to scam more money because they would have to be paid for on a separate web site that wants local Italian address and so on.

We purchased tickets to a concert out of town through StubHub and after spending time and money to get to Vegas and pay for a room, the tickets were a scam. StubHub basically washed their hands of it and said 'sorry, that happens'. I would recommend never buying anything through this scam of a website!

I purchased tickets from Stubhub. The person who listed the tickets couldn't supply the tickets. I don't know why they were allowed to list tickets they didn't have. I was literally sitting in the parking lot of the stadium on the phone with Stubhub. They offered replacement tickets, all the way up in the nosebleed section, behind the stage. They didn't even offer any money back for the difference in seating. I tried to call them to explain the tickets I bought were much more expensive than the replacement tickets they gave me, but all they could tell me is that since I took the tickets they could not give me the difference or any money back. Horrible service.

I sold tickets and the payout was suppose to be $2,400.00 which is a lot of money. Never received the money, it showed the payment was processed on their website and every time I called customer service they kept saying it was my bank's fault. So outcome was never got paid for the tickets I sold and Stub Hub was awful. DO NOT USE THEM!!!

My husband purchased tickets from this vendor for a concert in Toronto. We hadn't received the tickets so we decided to check find out what happened to the tickets. When he contacted they told him that our tickets which we had purchased on a credit card were sold to someone else. They told him they would send us tickets of equal or better value we waited but still no tickets. For 4 days he was given the runaround Needless to say we contacted the credit card company and explained what they did and purchased the tickets from another vendor. We will never use this vendor ever again.

I bought tickets to Jason Aldean in Kansas City through StubHub.com. The website showed a layout for the show that I relied on. I bought tickets that were front row. When I received the tickets, they were from Ticketmaster. I reviewed the layout on TicketMaster.com and realized that the section was actually in the back! I contacted StubHub to let them know they had their layout wrong and I was offered equivalent tickets at the same price but would have to wait for approval. I was told within 30 minutes I would have a call back. I waited four hours and no call. I called back in and had to speak with someone else. I was informed that this decision would take 15 days. 5 days later I get a 25% refund.

StubHub put us through absolute hell! We purchased tickets to Luke Combs for our daughter’s 18th birthday. It was 2 days before the concert and still hadn’t received our tickets. We drove all the way from Oregon City, OR to Boise, ID for the special occasion. The day of the concert we still didn’t have tickets. StubHub told us they would either find us replacement tickets or refund us. Can you imagine the stress we were under knowing that we took vacation and went on a long road trip for this to not be able to attend?!

I sold tickets with StubHub and got paid nothing. I had a Ticketmaster error on one set of tickets. I contacted stub hub multiple times to try to get the tickets to the buyer. I finally fixed the problem but stubhub still had the buyer transfer the tickets back to me. I lost all of my proceeds despite stub hub being part of the problem. Use Vivid. Stub hub hurt me financially.

I purchased tickets for a show tomorrow night at a cost of $1900. No tickets have arrived and Stubhub is radio silent. Can not get through to customer service. Attempts at contacting them by phone or email have been useless. No human to talk to. Tried the website and well as their app. Run from this company.

I purchased tickets for Taylor Swift in November for the May 2023 show. Stubhub promised the tickets by Friday night before the concert. I never got them. I spent hours on the phone with customer representatives. I could see hundreds of similar tickets available on Stubhub's website. Stubhub representatives told me to tell my family to drive from Maryland to Philadelphia because they would get us the tickets before the concert started. After my family started their trip, Stubhub cancelled my tickets! I had to purchase tickets from a different vendor at almost 5 times the original price! Stubhub wants to give me a coupon as compensation. Absolutely outrageous.

I will NEVER buy or sell on StubHub again and you shouldn't either.

My friends and I never got paid for our Coachella tickets at all. Their customer support is absolute trash, they don't respond to email and their calls basically just put you on hold indefinitely. I don't know if they're broke or going under or whatever, but they refused to pay me out for my Coachella ticket. DO NOT SELL ON STUBHUB UNLESS YOU WANT TO GET SCAMMED.

I purchased a set of resale tickets for Monster Jam in East Rutherford, NJ from StubHub - 5/11/23 - purchase total for 3 tickets $541. The seller apparently denied the sale and relisted them at a higher price. As we already purchased the tickets and told our son, we opted to pay the higher price and reach out to stubhub for help. The price was now $604. Upon reaching out to stubhub - the seller AGAIN denied the sale. Stubhub offered some crappy replacement seats and basically said "tough" because they allow sellers to do that but impose a "fee" for cancellations. Clearly, not enough of a fee for this person to cancel and relist TWICE. I will never be using stubhub again.

This company has a bunch of fake tickets for Oilers games. Be aware. On their site they have TBL section which doesn’t exist. When I brought it up to them they said they will look into it. Although on the website “about us” they guarantee you access to any venue you get tickets to off their site.

Bought tickets for Lovers and Friends music festival on StubHub. Day of event received notice tickets were verified and sent. No tickets arrive. Customer service no help even though more tickets available. Scam site. Buyer beware. When they say verified it means nothing. After speaking to customer service 3 times they advised us it's their policy to do nothing, and when they say tickets sent or verified they don't actually know if tickets were sent or even real. But they did advise us they would charge the seller but could do absolutely nothing to help us out even though it was completely their fault.

I bought two tickets from StubHub to see a concert in Toronto. The concert was scheduled to happen on April 21st and it was postponed, I only got the notification 2 days before the show. Since I don't live in Toronto, I booked accommodations which I couldn't cancel with such short notice. I called StubHub's customer service and they say they won't reimburse my tickets because it's their policy to reimburse only when the event is cancelled. StubHub, shame on you!!, you should reveal this policy before people actually purchase tickets. You need to disclose all the terms in advance. Your policy is not respectful of the consumer, those of us who don't live where the event is taking place and it's cancelled last minute, have to make additional expenses that are lost, because you don't deliver. I hope you'll review this policy.

I attempted to purchase 2 tickets on StubHub for Sebastian Maniscalco show on November 10, 2023. The first attempt to purchase the tickets was flagged by the credit card company for potential fraud. I contacted the CC company and verified it was me that was using the card for the purchase and was told to try to purchase again. The second time I attempted to purchase tickets I received an error message, return to home page before the transaction was completed. StubHub claims they sent out e-mail confirmation 1 minute after purchase to verify but those e-mails came over 2 hours after the attempted purchase.

I spent almost $700 in March on concert tickets for a May show. The tickets were supposed to be transferred to me within 48 hours but never were. I then contacted Stubhub directly to inquire and they insisted that my tickets were guaranteed and they would reach out to the seller directly. Apparently they were unsuccessful in reaching them. I had to send screenshots of my email inbox and Ticketmaster app proving I never received them. Every time I called they assured me if I would receive either the original tickets or a set of replacements before the show. Lo and behold here we are, the day of the show and NO TICKETS!! They sent me a link at 3am to retrieve the so-called replacements and once I clicked it, I received a message stating there are no tickets available. I am beyond disappointed as I had a friend travel from LA to NC to visit and attend the show. They're now offering me refund which I doubt I'll receive anytime soon.

I purchased tickets for the Charlie Wilson concert march 23, 2023 from Stubhub, and received an email the tickets would be available on 5/4 via email. I checked my email on 5/4 and no tickets. I contacted a rep with stubhub at 10:30 am on 5/6 which was the day of the show and she advised the seller has until 5 pm pacific time and the tickets should be in my email or stubhub would send me alternate tickets.

I paid nearly 900 for concert tickets for April 14, I received a confirmation email stating that this is what I ordered. I Didn't realize till they scanned my tickets to get in that they sent me tickets for the next day. We were asked to get out of line (obviously) to deal with our ticket issue. We called Stubhub. I was told they could get us tickets, which they did. I asked before I even hung up if I would receive any money back (since these tickets were selling at that time for 250/each). I was put on hold for a very long time. Eventually the call dropped and they called back but I was unable to hear them. They sent me an email to contact them about my account.

I spent 8 hrs on the phone with them l, hung up several times after the 45 min expiration. All incompetent employees in the end, no concert and refund. Additional Compensation of $200 Fast Pass thru them only to be used on further purchases. Why would I ever use them again if I purchased tickets in Dec and come May 3rd party seller never came thru? Traveled 3 hrs for nothing. They are terrible. No supervisor would even get on the phone. What's the point in purchasing tickets months in advance and then not get to see event- mind you after driving 3 hrs. They are TERRIBLE. They should also try hiring employees within the U.S. Terrible customer service all around from reps to supervisors that don't get on the phone.

I purchased a ticket to Nate Bargatze in Richmond on May 14 and was sent the wrong ticket/date/city. By phone, customer service acknowledged the error and promised to make good. I supplied them with all necessary information. After 6 attempts, I am still waiting on a refund /voucher. It shouldn't take this much work to get a refund.

I’ve been a loyal customer of Stubhub for years– but after the incident, I unfortunately will never use Stubhub ever again. They falsely advertised an event for the artist Eden used the image of the artist in the ad. In fact, the event was simply called Eden, but Eden was was not performing and had no affiliation with the event, despite the ad using the artist’s image. (Imagine buying a ticket called “Taylor Swift” next to an image of Taylor Swift, but in fact being ripped off and the event has nothing to do with her).

I purchased tickets for an upcoming concert but due to a conflict I am unable to attend the show. I wanted to see how I could list my tickets so I can offer them to others that can attend. To do so, I contacted customer service and they walked me through how to list my tickets to resell. I attached the proof of purchase and I was good to go. I later received an email saying my listing has been denied. They had a list of reasons to why my listing was denied, however, none of them applied to me since I completed what was needed correctly. This would happen several more times, being denied. I even received an email telling me once again how to list my tickets.

I listed and sold tickets for an event and immediately on the day of sale notification attempted to print Stubhub's pre-printed UPS shipping label. When it did not work, I spent a month sending emails and making multiple phone calls to try to resolve and after several hours of wasted time was finally able to get resolved. While Stubhub is very stringent and inflexible about rules that govern both buyers and sellers, the organization appears to care less about how it supports either party as long as Stubhub is collecting their guaranteed money. I will never buy or sell with them again.

I spent almost $450 on tickets to see Suga/Agust D at the UBS Arena and did not receive them. I called the company multiple times to get them to resolve the issue. One of them hung up on me. The others said they would get back to me and never did. When I tried to get a refund based on their “Fan Guarantee” policy, they refused because “the event already happened”. Now I have to dispute the transaction with my bank to get my money back. Never using this site again.

I sold my tickets through Stubhub for a concert meant to take place on a Friday. I sold the tickets a week before. The tickets were shipped to a UPS Store for pickup. The "buyer" timed this perfectly, so they never picked up the tickets, and the tickets were sent back to me. Today is one week after the concert took place, and the tickets are still on the way back to me. He tried to use fan protection, and I got a chargeback for the price of the tickets. At least Customer Support is trying to remove the charges, but as of now, I'm out of the tickets, received no money from the sale, and even worst, I'm in the negative. NEVER AGAIN.

Buyer beware. I purchased 4 tickets to an ice hockey game that was rescheduled due to a problem in the stadium. I spent $1000 on the tickets. I put them up for resale. Two of the tickets sold immediately, but StubHub would not pay me until after the event- two months away. An hour before the event, apparently, the other two tickets sold but I was not notified- I later received notice that the tickets had been sold and that I hadn't fulfilled my end of the ticket sale (but I never knew they were sold).

I purchased 6 tickets to ball game. The first set of tickets I received and email that they were not available, ok so I accepted alternative seats. The day before almost a week later I get an email that these weren’t available. I had to call at this point to get help with other seats. After going back and forth we finally got more tickets but in higher up seats. Well hours went by no tickets. Called again, they then said the tickets weren’t good. At this point the agent couldn’t get me 6 seats again since that many weren’t available. Upset this was my sons birthday. I had to cancel the order and purchase more expensive tickets but only 5 so I had to leave someone out. Customer service was not helpful at all, I felt like I should receive some credit since not once but 3 times it was not my fault I couldn’t get the tickets I originally purchased. Not happy. Will never use them again.

I purchased tickets for a concert out of the country. I asked StubHub before I purchased them will I get them immediately and they told me within 48 hours. It’s been weeks and I haven’t received them. I’m leaving soon out of the country for a concert. I read I might not ever get these tickets, it’s happened numerous times. StubHub lied to me by saying 48 hours because actually, you can get them up to the day of the concert. That means I can fly all the way to Portugal and if I don’t get my tickets, I don’t see the concert. If the seller is selling the tickets online, why can’t I have the tickets within 48 hours? StubHub is a scam. They will not stand behind the buyer. Actually they won’t stand behind the seller either. They don’t care as long as they make money. Their mentality is if they lose one to gain one somewhere else. I’m warning you don’t shop there. You’ll sooner or later get screwed.

I listed tickets for sale on StubHub, but ended up selling them outside of the site. After selling them, I tried to take them down from the site only to notice they had just sold on StubHub too. StubHub had every opportunity to connect the buyer of my tickets with other sellers offering tickets at less than or equal to the price the buyer paid, but they failed to do so and instead tried charging me the full price of the tickets. Despite showing them where they failed to meet their own terms, and submitting a BBB complaint, they stood by the unilateral decision to charge me for the tickets. A full accounting of my experience is below. I highly recommend AGAINST using StubHub to sell tickets.

We bought tickets for Disney on Ice the morning of the show which was for 5 pm that day. We kept checking our email and we never received them but the credit card was charged right away. Called customer service and was told we would receive them within 20- 25 minutes to head to the show. Now we are at the show still no tickets after 30 minutes. Call customer service and and they say there is nothing to do but they can give us comparable replacement tickets or a refund after a week. First of all comparable tickets were all the way up top when we had originally bought great seats at the bottom. Big difference and price so, we ask for a refund (which will take a week). Now we have a very upset four year old so we went on another site and was able to get tickets no thanks to Stubhub.

Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Listings are removed without notice and transactions get cancelled due to Stubhub’s failure to repair their barcode integration with the MLB. Today was the last straw. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours.

StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. But when arrived no seats, they said I had general admission standing room only. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Called them and they said oh well, no refund. They have nothing to do with it. So buyer beware. They are not a reputable company and will not help or rectify their mistakes. I am furious!

Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. This company will not make things right, do not use this site. Seller Beware!!!!

I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. I said I sold my tickets already. I was told it would be taken care of and that I did not need to do anything.

Purchased 2 vip balcony tickets online for $370 for a March 30th concert. I was assigned 2 seats, 67&68. Once we got into the venue we were told we had no seats that it was general admission. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Wtf..

Had a couple tickets up on StubHub for a couple weeks. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Ticket was sold and then canceled in this 3 hour period. StubHub went on to collect both the buyer’s payment AND my charge for the ticket price. I went on to lose both my original ticket value AND the charge to my account. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket.

I was unable to get tickets through Ticketmaster as it had sold out. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. My daughter's favorite artist was coming and specifically asked me to take her. I purchased 3 pit tickets totaling 530 dollars. More than double the face value. Price wasn't my concern as long as I got them for her. Upon reading these reviews I became stressed out and felt like I may have made bad decision. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. Nosebleeds were even more than what paid for pit tickets. The pit tickets jumped to 400 each. I was then sure I was going to get hosed. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. I'm glad I didn't. I received all 3 of my tickets 2 days after payment at the agreed price. It would have cost me 1300 for the same ones had I waited any longer.

Stubhub is a marketplace. That means when you buy or sell tickets, they are only the intermediary. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets — no call, no email, no account notification.

This company is horrible and they DO NOT care about their customers. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. A day later, I see a charge for $495 to my credit card from Stubhub. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets??

I bought Matt Corby tickets in Toronto for Monday, April 3rd. I got an email yesterday that the concert has been rescheduled to October 13th. All this means I need to get my money back as I won't be in the country then. I log into StubHub and there is no record of my purchase anywhere. I tried entering the order #, I tried entering the order code, nothing. So I called customer support. After 41 minutes someone finally picks up.

Purchased NHL tickets to Oilers vs Golden Knights - seats first row behind Oilers Bench! So excited - it was supposed to be the experience of a lifetime! The "seller" did not transfer the tickets by the morning of the game, so after calling Stubhub multiple times they told me they would get me alternate tickets...they did, but the tickets were nowhere near comparable!! (They did offer a complete refund, but I had travelled 500km already and paid for hotel, etc.) In light of the seats being less desirable than what I paid for, there should have been a partial refund.

Buyer beware. I purchased tickets to an event. Was charged $650 immediately (45 days before the event). It is 3 days before the event StubHub has their money and feels it's ok business practice to tell me to wait for the item I purchased. Calling support is a waste of time! If you are buying tickets through StubHub prepare for poor customer service reps. They have no information, talk smugly to you on the phone and are definitely not interested in doing anything but taking your money. Great company model. I would recommend avoiding using stub hub for any event! There are multiple options typically, make StubHub the last choice.

I bought tickets for the Taylor Swift concert based on a picture in the listing showing them on the first floor. Week before the concert I find out they are not where the picture is. They will not refund my money. Every time you call customer service you get a different story. WORST COMPANY EVER!!! Fees are not cheap….

This company refuses to respond to…email, letter, calls etc. They did not provide the passes for the Super Bowl. This company refuses to respond to numerous requests via email, certified letter, letter served on their corporate agent and phone calls. This is not what StubHub promises in their fan guarantee.

Have used this site in the past with no problems, however this past experience will mean that in future I will try other sellers. I purchased tickets to a spring training baseball game and the first sign of trouble was when the tickets were not delivered as quickly as usual. Then I was sent tickets to a different game with the obvious expectation that I would just accept this and got to a game I had not chosen. This meant that I had to contact StubHub and go through a big hassle to return the tickets. Eventually, I received notice that my original tickets could not be honored and to Stubhub's credit they let me chose different seats and I was able to attend the game. Stubhub should not be dealing with suppliers who do not follow through with their commitment.

I have been using StubHub for years and never left a review of any company ever but my recent experience has gotten me so frustrated. I wanted to warn others. I ordered tickets for a concert on 3/23 back on 12/9. StubHub immediately charged my credit card and sent me a verification. The tickets were supposed to be digitally transferred on March 21 but they unfortunately were not. I received StubHub immediately charged my credit card and sent me a verification. The tickets were supposed to be digitally transferred on March 21 but they unfortunately we’re not. I received notification from StubHub that there was a problem but I noticed that my tickets or not arriving so I contacted them. They told me that the seller could not provide the tickets and offered to give me a refund.

StubHub scammed me. Sold me tickets that didn't exist. Months later told me about it. Now the market value has increased 4x. No reasonable accommodations were made. Had to take a refund and sit out the event my wife and I already took vacation for.

I had a terrible experience with Stubhub, and I would NOT RECOMMEND their service to anyone. I bought 2 tickets for the baseball final (World Cup Classic), they contacted me that there was a lot of demand for the tickets that if I wanted to sell them. Since it wasn't our teams that reached the final, we told them that yes, they also offered us a very good price. But in exchange for giving us our money now they say that the transaction was canceled and that we have a fine of $500.00 dollars that they took from our bank account, not ONLY did we lose our tickets but they also stole $500.00 more from us. From previous reviews I see now that they are thieves and scammers who sell and resell tickets, stealing from users and making money. Be very careful when you use this company because they will steal your money and the customers service will not help you at all. I STRONGLY advise DO NOT USE THIS COMPANY.

I purchased Raptors ticket on Feb 20th on StubHub and received an email saying they were delivered. I called them to say they were not. I followed up with them every few days and was told a different story every time. I called on March 18th (the day of the event) and they told me there were no tickets available (as they “say”, "You will get comparable tickets."). I said I can see on their website there are still tons of tickets available. They said they can’t offer me any of those from their website.

First time listing tickets On this website and will be my last! I was unable to attend a Broadway show, so instead of just losing my money, I decided to list tickets on this website but I did not do proper research of company beforehand. Long story short, my tickets were listed at face value since I was not intending to make any money from them. Tickers were sold and I delivered them as stated in sale offer. Buyer was in possession of tickets for a week before the show.

Have never used Stubhub nor ever written a complaint about a company. Tried to get tickets 5 days ago for a baseball game, never came, customer service not helpful, can't even cancel my order!! Crazy.

Ordered tickets on March 7th, promised tickets within 24 hours, as of today March 15th, still NO tickets. StubHub answers "it happens". Asked for a refund and they flat-out said no! Said relist tickets for sale! What tickets?! DO NOT ORDER FROM STUBHUB! Horrible service. Even worse customer service.

Purchased 5 spring training baseball tickets on Jan 24 for a game on March 16. These were good seats, 11 rows off the infield. Tickets were to be delivered in early March to me (buyer). It was getting uncomfortably close to the date of the event and I notified StubHub that I'd like some reassurances that my tickets were going to be delivered. As I feared they responded that the tickets did not exist and offered me replacement tickets in the second deck and down by the foul pole. The replacement tickets, StubHub said, were the same costs as the tickets 11 rows off the field. After I regrettably agreed I went on the StubHub website and saw 5 tickets 3 rows behind my seats that I originally ordered. They were asking $81/seat vs the $47/seat I paid back in January. This price does not include all the add on costs.

I recently attended a lecture in Tampa. I bought parking for the event, the parking was 4 blocks away and way overpriced for other parking located much closer. Just another example of a large company overpricing and exploiting consumers!!!

I purchase 5 tickets to take my family to their first MLS game between the Austin FC vs. Montreal. I received an email stating "Get Tickets". No tickets. Chatted with Stubhub, spoke with two people stating the credit card didn't go through. The process took me over 90 min. NO TICKETS were sent. I purchased using another account with same CC before the start of game. I was informed the credit card was not charged but I was double-charged. A customer service agent called me and said their records show the tickets were transmitted, But were not. Just cancelled my account, will never used STUBHUB again.

Where do I start? Beware this is the worst company. Please do not have anything to do with them. I purchased tickets to see Ringo Starr and his all star band, at the Venetian Hotel, Las Vegas for the 24th May 2023. However, I was sent the wrong tickets. I made over 15 telephone calls speaking to Customer Service as well as to Supervisors trying to rectify this issue and each individual had an interesting new story wow!

I was able to come to a resolution with the organization that was amicable.

I saw all the negative reviews about this StubHub place and after I ordered them I was going to cancel them. I seen they had already sent me the tickets. I cannot wait for the hockey game and StubHub isn't a scam. First time using it and it's awesome. Nice, cheap Hockey Tickets.

I ordered tickets for an event and they were never received. Upon not receiving them, I contacted customer service to get a refund. They told me to expect the refund for the tickets within 5 to 10 days at most. After 12 days went by without a refund I contacted them again and they said it would be an additional 2 days at most. After those two days passed I contacted them once again to find where my refund was, and I was informed that they now have to restart the refund process. Now it has been 14 days and I am still waiting on my $200 dollars that I needed almost a week ago for rent. Please get your tickets from elsewhere. Ticketmaster or the venue if possible will be much more reliable and I am saying that even after all the trouble Ticketmaster has caused itself. StubHub is not reliable for sourcing tickets or getting them refunded when the third party tries to scam you. This platform requires a miracle to work so I say again, go elsewhere. The only

I bought 2 tickets to a Redsox game at JetBlue Park. Getting the tickets was an excruciating ordeal. 40 mins of creating an account and mucking around on various websites. Then when I got to the park I was told the tickets were invalid!! WTF?? NEVER AGAIN!

I will say my experience was terrible but after reaching out the executive customer service team Kait was able to get me a refund so I could actually purchase entry tickets. This will be totally resolved once refund is completed but I'm happy they took care of the situation. Sarah was very helpful too. The resolution deserves a 5 star once the refund is completed.

Second time to use this website to buy tickets and it was a scam both times. I was supposed to go watch the Bulls game today. 3 hours for the game to start with and still no call back from the escalation team. 420 usd went to trash and now I have to buy the tickets from a different site for double the amount. I hope management sees this because this terrible customer experience that you offer.

I have used StubHub in the past to buy and sell tickets and had been unaware until now of how they choose to "market" tickets. I listed two VIP tickets to a concert several weeks ago and was confused as to why I was not able to find my own tickets listed on the website. I had asked family and friends and they were not able to find them either. I proceeded to call the customer service number and the person I spoke to told me they were hidden under a default filter "recommended tickets". This filter is automatically on whenever anyone tries to search for tickets to buy. If a consumer is not aware of this filter and the fact that they need to manually turn it off, they will not see my tickets as an option to buy,

Stubhub is a scam site, do not sell your tickets here. Their system glitches and causes your option that requires all tickets to be purchased together, to any number of tickets can be purchased. This glitch is common and many sellers have mentioned this to me. Someone purchased one ticket of mine, and I emailed them to cancel their purchase as it is a mistake, called Stubhub who basically said tough luck, and that I need to transfer the ticket or they will charge me. One minute later they sent me an email that I must transfer 2 tickets even though the buyer only paid for 1.... WHAT? Cancelling account, never use again.

Updated on 03/03/2023: Just a follow up from yesterday with customer support. I called 7 times, hung up on 4 times, told their policy is stated as such that when they received payment they hold on to it. Told it gives the seller time to obtain the tickets they are listing and that the seller might not be able to obtain until the day before the event (which is in 5 months). I asked if I could be refund just the ticket purchase price since the seller has not received any payment and I haven't received anything but an email stating it may take up to the day prior to the event. Was told by everyone I actually was able to speak with that they do not give refunds ever unless tickets not received and that may be after the event date.

So I purchased tickets a month ago for our anniversary. These tickets were posted wrong and not checked by StubHub. I called every week and was promised a resolution. Needless to say StubHub does not follow their policies on the ticket promise. They gave options on their website and tickets are available but the cost has gone up since it took a month to review the issue. I called and even had an online conversation and the customer service was extremely poor. One of the supervisors even yelled at me on the phone and said my wife does not matter. I emailed the CEO and no response. Go through another ticket provider or you could experience the same thing I have.

I purchase 4 tickets to take my boys to their first NBA game. I received an email stating "Get Tickets". No tickets. Called Stubhub, spoke with two people stating they would reassign us more seats. The process would take 30 min. NO TICKETS were sent. 10 min before the start of game, while on the phone with Stubhub, for the 3rd time. I was informed there are no more tickets. They would issue me a full refund within 10 days. Needless to say, I drove from Alabama to Memphis. Horrible experience.

StubHub. I purchased two tickets for $82.24 on 01/20/2023 for a hockey game. Purchased was confirmed and tickets were in my wallet in StubHub. When arriving at the event, tickets were not viewable/downloadable. The event was also not showing my tickets. No customer support was available as they state "customer service all the way to your seat" is obviously not true.

Horrible company, I tried to sell me tickets for and I thought I did. I went through the prompts. I believed I did everything correctly and sent them to mobile transfer. Next I know I am not getting paid for the tickets because it was not completed. I called StubHub and they told me that they do not transfer tickets. That you have to go through Ticketmaster to transfer them. Well, I was never told to do that and also StubHub never told me that the tickets were not transferred. This company is absolutely AWFUL! Well StubHub you suckered me out of $380.00....