StubHub Reviews

DO NOT USE STUBHUB!! I experienced technical difficulties multiple times using the site. This resulted in not receiving my tickets until I spent almost an hour with customer service. This resulted in me missing the kickoff after the commute to the event. I could not get a refund because the tickets officially arrived even though it was late. Not to mention I ended up with two sets of parking passes because I received an error message the first time and did not think the order had been processed. Interestingly enough they both showed up after I purchased the 2nd set. Absolutely horrible experience. Their response was that they didn’t officially own the tickets so there was nothing they could do. My thought, give me a refund out of their profits from service fees. Just an idea.

I had purchased tickets for both my wife and daughter for Hamilton in NYC. Original tickets never were released and I was on the phone with StubHub up until 15 minutes after door opening to get replacement tickets, which were all the way in the back of the rear mezzanine way further away from the original tickets at the same price I paid for front mezzanine. Horrible customer service I was basically forced into the tickets because my wife and daughter traveled to NYC to see the show. Never again will I use the service.

100% the worst customer experience I’ve ever had in my life. There’s a concert tonight and I still don’t have tickets and they can’t tell me where they are and they downgraded my seats without asking me. However, I don’t actually really have seats because they haven’t sent it yet. Their customer service doesn’t have the ability resolve anything. It really is a joke of a system where they take no responsibility. I’m happy to join in class action lawsuit against them.

Absolutely horrible customer service. The representatives are difficult to understand, and none of them seem to know what’s going on. I had to call multiple times to try and resolve an issue caused by StubHub’s own system. After their app update, an error appeared on my account that prevented me from selling two tickets. The system incorrectly marked them as sold and then locked the tickets, leaving me with no options.

I purchased parking through StubHub that ended up being a mile from the stadium (and just some person's parking spot near a Holiday Inn), in a questionable part of town. I contacted their customer service via chat four times. Twice, I was told they would reach out to the seller and email me before the event—neither happened. The event came and went without any follow-up. On my third and fourth attempts, I asked for a refund and was told I would receive one, but I never heard back. They also mentioned their internal affairs team would review the situation for additional compensation, but that too never happened. StubHub is a useful platform, and I would like to continue using it. However, this experience makes me feel like I shouldn’t, simply on principle.

Ordered tickets for The Weeknd. Feb 2025, to be told I will get my tickets a week before the event. I called several times, explaining my tickets had already been claimed and it wasn’t me. Fast forward to August event. I called yet again 4 times on the day of the event to be told they’ll call the seller of the tickets, if I wouldn’t get them that they would fully refund me or find me tickets. 4th call to see where my tickets were, I was told they have been claimed, so I cannot get a refund. DO NOT USE THESE GUYS. The event was over 120 days from purchase, so my bank couldn’t dispute it.

StubHub feels like a company that goes out of its way to avoid helping customers. Mistakes happen, but they lock you in instantly with zero flexibility or grace period. That policy is abusive, predatory, and shows a complete disregard for basic customer fairness. It’s infuriating that they profit from errors instead of protecting buyers. This isn’t just bad service, it’s exploitative. StubHub is hands down one of the worst companies to deal with.

Stubhub customer service deserves a 1 on a scale to 100. Just terrible. Sometimes little things come in big packages. Would not recommend and will never use again. I’m willing to miss out on events to not use this terrible company again.

Ordered incorrect tickets and immediately reached out to customer service. They would not help at all, other than to say that I can sign up as a seller and sell the tickets through their site. I WILL NOT be able to get my money back UNLESS I sell them and not until AFTER the event!

I purchased San Diego Padres Tickets through Stub Hub and they screwed me over. They sold me fake tickets and once I got to the venue, Petco Park told me my tickets were purchased by someone else entirely. I have called their customer service team 4 times since my event a month ago and they tell me I will get my refund in 5-8 business days but they keep delaying it. Do not trust what they are telling you on the phone and make sure you stay on top of getting a refund.

Bought tickets on StubHub for Jon Pardi (Dec 6, 2025) — they were invalid. I was denied entry and had to buy new tickets at the door. Despite escalating with proof and giving time to respond, StubHub has ignored me. Their “guarantee” means nothing. Buyers beware.

I wouldn’t even give them one star. Bought assigned seats and they issued “replacement” general admission tickets in the PIT! My fiancé is handicapped and can’t stand long so they were useless to me. I tried to chat with them but the chat conveniently stopped working both times. When I finally found the number for customer service they couldn’t explain why the tickets were reissued and said all they could do was refund the money. Let’s see if it comes through. I think they could sell my reserved seats for more money so they dumped me into the PIT. Royally pissed!

I purchased a parking pass for Teddy Swims General Parking proximate to the Greek Theater for September 5, 2025. I have no idea if we will/would have received the parking pass. They indicate that I can sell it, however, it has proven impossible to activate any of the payment methods that they say are possible including using my bank, PayPal or creating a pre-paid card to receive the money. All options end up in endless stuck situations or indicate that valid information is NOT valid. The staff (two separate individuals) are kind, but ALWAYS indicate I should try again in the morning or need to clear it up with the bank. I can't tell my bank that my savings account (it wouldn't allow me to use my checking account) number "isn't working" - StubHub is HOPELESS! BEWARE! STAY AWAY IF YOU CAN!!

Horrible! Never received tickets. Someone else with my last name is sitting in my seats I paid for. The only thing I received was the parking which is useless with no ticket since the venue is sold out. Multiple people in line at venue with same issue. I don't recommend this app. Wish I could score them a zero. Nothing good about StubHub.

Unfortunately, my experience with StubHub was less than satisfactory. I purchased tickets to see James Taylor on 8/30. On Friday, 8/29 I received an email to purchase parking tickets. I proceeded to move forward and paid for parking for the event. The day of the event, my tickets were not released. I inquired about where they were and was told that I would have them by 4:30pm on the day of the event. I DID NOT get my parking ticket till the day after the event.

It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and StubHub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less than 15 minutes. So she sent the new tickets.

I was sold fake tickets for parking for an event. I tried to call and speak to someone and some Italian guy whose name started with a V told me that I was too American to understand. He would not transfer me to anybody else and refused to help me. StubHub is prejudiced.

Purchased tickets for a show my daughter and I have been trying to see for two years now. Went through a seamless purchase process with StubHub until I "accepted tickets" which is the FIRST TIME I was advised my tickets were "wheelchair only!" StubHub's AI apologized that the ticket ad was not marked as "wheelchair only" and my "customer service team" would make it right. What customer service actually said was, "No refunds, the AI doesn't know what it's talking about, just sell the tickets for a profit and buy new tickets, YOUR fault, no refunds." When presented with screenshot evidence they still denied any wrongdoing on anyone's part except for me.

First and last time using Stubhub. I ordered tickets for a concert through them that were never delivered. When I started to complain about the situation I took me going through 3 separate customer service reps before my issue was resolved. They needed up giving me tickets to different seats which sounded great at first until we got to our seats which were behind the stage, plus the tickets were $150 less than the tickets I purchased. I asked if I could get a partial refund for the difference in the price and I got a no, so they just kept my money. An absolutely disgusting company. Avoid at all costs.

I purchased tickets for The Who at MSG. Very good deal. The tickets were never transferred and I reached out several times to voice my concerns. StubHub said they would be released by the venue by 5:00 on the day of the show. Funny how my friends had their tickets from the time of purchase. My order was canceled while I was on the train to the show. Yes I received a refund but at a ridiculously late time relative to the show. Their customer service said I received a refund and the issue is closed according to them. How do you cancel an order 3 hours before the show?

I bought tickets from Stubhub, I paid for them, and I didn't receive anything. Stubhub took my money and didn't deliver the tickets to me. They said the problem is from Tickmaster, which didn't deliver anything to them. I was scammed and my money was stolen without any guarantee or refund. Very bad company and illegal, which make money stolen from the customers without any support. Very bad support and not guarantee anything.

Stop. Do not use StubHub! I purchased tickets and they never sent the correct tickets. At the Venue on the phone with StubHub and I email them proof. StubHub offers another set of tickets for me. I accept the tickets but they will not go through to my phone. I send proof that it is failing on the website to give me the tickets. StubHub said I am not getting a refund, because I accepted tickets that I never received. StubHub is saying it is policy. I say it is stealing from your customers. I will be watching for the next class action against StubHub, if it involves this I will join it. Please let people know what StubHub is doing to us.

StubHub is the worst. Terrible. I purchased Parking passes for an event and they never showed up. I was told they wouldn’t do anything because they had till 3 hours before kickoff. That’s not enough time to tailgate. Terrible. What a ripoff.

Will never use again. Bought ticket they added on other items without me ever choosing that I wanted them. Things like insurance and parking passes. I already had a parking pass. This was an extra ticket for a friend to go with us. Didn’t know until got emails regarding them.. Kicker was they wanted to guide me to resell the item on their website so they could make money selling it yet again. It wasn’t about that much value in dollars purely the principal. Not the way you treat a customer. At least not if you want that customer to ever come back and be a repeat customer.

If I could give Stubhub no stars I would! I purchased tickets on 2/7/25 for a concert on 8/22/25. When I tried to access and "accept" the tickets on 8/19/25, I was taken to a webpage that stated the tickets had been accepted by another email address. I never accepted the tickets. I checked every email address I have. By Wednesday night it was obvious Stubhub would not honor any part of its "FanProtect Guarantee", so I repurchased tickets directly through Ticketmaster. The Ticketmaster tickets cost me $150 more than the Stubhub tickets on 2/7/25. I sent Stubhub screenshots of the webpages, receipts for both sets of tickets AND a photo of people sitting in the seats I originally purchased. They still insist I accepted the tickets. DO NOT USE STUBHUB! Their FanProtect Guarantee is garbage! Buyer beware!

DO NOT USE THIS COMPANY! They claim to be only a middleman and avoid any liability. We purchased three club-level tickets for the Tampa Bay Bucs game against the Buffalo Bills. All in the same section and row. After sitting in the parking lot on game day, in the rain, we were panicked because we still hadn't received the ticket confirmation. (That morning, they said they were forthcoming.)

I had originally bought tickets for a concert about a month ago and couldn’t attend because of a family emergency. I went to go sell my tickets online and I had put down the tickets as mobile transfer. Everything on my end said mobile transfer. So I had 2 buyers and I sent one of them the tickets. I then get an email about 2 days later that I was being charged for not sending my tickets which I did. It looks like on the other end of things the tickets were supposed to be paper copies which I disputed and told them since the beginning I had put down online transfer. They said I could do nothing about this and the money that I made off the tickets (which was less than I had originally paid) belonged to them. I tried contacting customer service and each time they would end the conversation or they wouldn’t answer my texts or questions for 10-15 minutes. Do not use this app if you want to sell tickets. They do anything to get money out of you.

WORST PLACE TO BUY YOUR TICKETS... They scam you... I never got paid for my listed sale even though the ticket transfer was successful.... SCAMMERS.... STUBHUB have some shame!!!! They add extra charges like Allianz Insurance but you never get paid back.... YOU GUYS SUCK!!

My ticket to the US Open Golf Championship was somehow transferred to someone I don’t know without my authorization while I approached the gate to the Venue. The ticket was purchased through StubHub. It was technically on the AXS platform at the moment it disappeared, but neither AXS nor StubHub would claim responsibility and neither would refund the cost of my ticket. So much for: “Customer service all the way to your seat.” And “Every order 100% guaranteed.”

Do NOT trust Parking Passes purchased through StubHub. Passes were never received, promises being made via my order page on the website, but passes never arrived. Fan Protect guarantee is worthless, Rosie in customer support was not helpful. Couldn't give proof of alleged ticket delivery. Couldn't refund after event, and won't even though I used StubHub's self-service option in advance of the event. Refused to transfer me to supervisor and then disconnected when I insisted. Horrible experience. Lost $$$.

Never Use StubHub - this was the most frustrating experience I have ever had with a ticketing marketplace. They Do Not Care. I purchased concert tickets the night of my event and never got the tickets via AXS. When I buy tickets from Stub Hub I should get my tickets via Stub Hub. Their Fan Protect - Every order guaranteed 100% - 100% F.A.L.S.E.!!!

I spent $150 on 2 tickets for a preseason football game 3 months before the game. I spent all day in the phone trying to get my tickets. Turns out Ticketmaster is the owner who never transferred them. They probably sold them to a higher bidder. StubHub did not stand by its guarantee and gave me shitty seats. It was that or a refund. It was my best friend's birthday and we were all dressed up for the game. I will NEVER use them again.

Ordered tickets in February 2025 for a concert and also ordered a parking pass. Started calling StubHub a week before the concert, because my account had said the tickets were there, but I had never received the email to get them. After getting nowhere with their chat, I called. Was assured that I would get the emails. The night before the concert, I called in again, was assured I would have them. Went to the venue site, and was able to see the tickets were in my account with my email. Still no parking pass. Called in the afternoon of the concert. Was told to look again for an email from ParkWhiz. Told them I had done this last night and today and there was none. They said to wait for an email. I called ParkWhiz and they said they did not work with the venue where the concert, and to contact StubHub.

I've used Stubhub before and when it works, great. But if anything goes wrong, you are alone -- and out of pocket. I purchased two tickets and received only one. What appeared to be a technical glitch. But despite hours on with their "support" team, constant assurances that I would either get the missing ticket or get a full refund or replacement tickets ("80% of the time they are equal or better to the ones you purchased")... I got nothing. I returned the one ticket and was told to cancel the return... and then was told I couldn't get a refund because I didn't return the ticket. The support team MO is: exhaust and frustrate them to the point where they don't want the money back. (And don't worry: we've got a lock on the resale market so our reputation doesn't matter.)

We purchased tickets through StubHub in June for a concert, trusting their so-called “FanProtect Guarantee” (see attached screenshot). The guarantee promises valid tickets or a full refund—don’t believe it. On the very day we were finally able to download our tickets, we logged in only to find they had ALREADY been transferred—without our knowledge or authorization. We immediately contacted StubHub (less than 3 hours later) and explained the situation. Our case was “escalated” to the fraud department, and we were told we’d receive a call or email with a resolution in a few days.

We bought tickets for the Muny Theater in St. Louis on 8/16/2025 for the 8/21/2025 show. On 8/20 I received notification that my tickets were ready. I downloaded the tickets to my Google Wallet as instructed. The tickets looked legit with the QR scan code but when I pulled them up the day of the show they were expired and missing the QR code. I spent a while chatting and also on a phone call and sent screenshots of the tickets without the QR code but they assured me they were good to go. Of course when we went to enter they said there is no QR code so we can't scan you in. I call the next day and was told that I need to call while the show was going on in order to get a refund. So much for their customer satisfaction guarantee. I was told they would escalate the complaint but basically don't hold your breath. I am contesting the charge with my credit card company so we will see. I have used StubHub before but never again.

I strongly advise against purchasing tickets from this company. My experience was a nightmare; they sold me fake tickets. When I arrived at the venue, the staff informed me that my tickets didn’t scan. To make matters worse, StubHub refused to replace them or issue a refund. I had dressed up with so much excitement, only to have my night ruined. It truly became one of the worst evenings I've ever had. Save yourself the trouble and look elsewhere!

I purchased tickets from StubHub almost a year ago as a Christmas present for my two young daughters. These tickets were supposed to be for a Disney show they have been looking forward to all year. The event is tonight. It starts in two hours, and I still have no tickets. StubHub support told me they would email me back within 20 minutes with a resolution. That was hours ago. I received nothing. Their “FanProtect Guarantee” means nothing in practice — a refund does not undo the damage of ruining an event and a gift that was planned a year in advance.

I listed baseball tickets which sold almost immediately. The price was 1/5th of what I had listed them for. I immediately contacted StubHub. They refused to acknowledge it happened on their end, I had received a visual confirmation of my net proceeds, which matched my expectations of the listing but I didn’t retain a screenshot. They requested “proof” and refused to rescind the sale, and just kept saying it was my fault. I know I didn’t enter the wrong amount ($10 instead of $55) and it wasn’t a “keying slip up” on my part, replacing the $55 with $10.

I sold my ticket to Andrea Bocelli in Italy. I received confirmation that I successfully sent the tickets to the buyer. Well after the concert StubHub charged me a fine, let alone, never paying me for the tickets. I sent them proof, the buyer’s name and the date I sent the ticket. They sent back the message that I didn’t fulfill my end. No other explanation, no way to contact them back.

They’ll overcharge you. But most of us are okay with that part. If your event gets cancelled, that’s where it starts to get bad. I’ve been trying to get a refund for 2 months now. Horrible customer service.

Something has happened to these companies over the years. From trustworthy to bad systems, as far as I can tell. Listed a one-night bio ticket for a festival. When uploaded Stub Hub changed it to a three-day ticket due to vip. Before I realized when I got the email confirmation, the ticket was sold before could get them to correct it. Told Stub Hub but customer still tried to use for the other nights so I assume the company didn’t tell them. Now, not only was this person upset, I have not been paid for the one legit night ticket. A change the company's system flipped when it received the uploaded ticket.

Stubhub is a scam, I made the mistake of buying tickets with them, only to find out minutes later that the same tickets were offered at ticketmaster for 20pct less. They don't allow you to cancel the order (of course, why would they, their business model relies on naive customers like myself). Lesson learned, never again will I do business with this company. Be warned.

SCAM site. Cancelled my listing and they still sold my tickets. When I couldn’t fulfill their demands to transfer the tickets that were nonexistent because I sold them elsewhere, they didn’t charge a “fee”, they charged me the full amount for the tickets. For a listing that was CANCELLED. Customer “service” is a bot, then a rep who has no power and can’t see anything, to the promise of a manager calling which never happens.

Avoid StubHub if you can for tickets. I have had multiple issues with them. The first was for a Nate Bargatze show in which I bought tickets 3 months in advance. When I did not receive the tickets the day of the show, I had to contact their customer service. It took them all day to find out that the tickets I purchased were not available. Their solution was to give me tickets for different seating much further away than what I bought with no discount. Then just this week, I did not receive the parking pass I purchased until the morning of the show. The parking pass was miles away from the venue and not as it had been advertised. They did not get back to me until after 6:00pm, which was too late to solve my problem as I had plans to meet friends at 6 pm. Now they will not give me a refund. Avoid StubHub at all costs!!

Worst ticket site on the planet. Only ticket site I've seen that does EVERYTHING possible to ensure you can't get in touch with them. In April (2025) I purchased tickets for a Neil Young concert on August 21, 2025. It is now August 18th and I STILL do not have the tickets and no way to contact the seller OR StubHub (since they don't have customer service). I can't make the concert, and I can't even resell the tix because I don't have them yet. I have spent a couple of hours trying to find a way to contact someone but all they have is BS virtual customer assistance. DO NOT USE THIS SERVICE! Bought some tickets from SeatGeek and I got them an hour later.

I've been a buyer and a seller in the last two weeks and both experiences were horrible. My ticket didn't sell because it was "hidden," despite my asking price being the lowest I could find AND lowering it even more to their "Competitive Price." I tried contacting customer service to understand why my ticket was hidden and the response was buyers with some filter turned off could find it. Yeah. No-one found it, meanwhile, tickets for four times the price sold. Fool me once... Three days ago I needed tickets for a Zach Bryan concert. Found two on StubHub day of event. Got to even, tried to pull up the tickets only to receive an email saying "We're sorry, the seller couldn't deliver...You can have a refund in EIGHT days." While I'm AT the event. Thanks StubHub! Had to spend over $1000 to get my two kids and I into the show. This company should be fined and closed down.

I sold Chris Brown tickets on StubHub on Aug. 7th, 2025 at Ford Field! On Aug 7th I received an email confirmation stating that my tickets were received on Aug. 7th and I would be receiving a payment 5-8 business days. I called StubHub several times to inquire about my payout and they guaranteed that my tickets were received and I would receive my payment in up to 8 business days only to receive an email on Aug 17th from StubHub stating that I will not be paid because my tickets were not valid. How? The buyer accepted the tickets. Once they were accepted they were no longer in my account. I’ve spoken with StubHub numerous times and they guaranteed that I was in good standing and that the payout could take up to 8 days. Never once did they say the buyer did not receive the tickets!

I purchased a single ticket for a Cardinals game last night. I decided to splurge and bought a ticket in the "DIAMOND BOX" behind the visitors' dugout. The ticket was about $350 with an upcharge of about $100. Not cheap, but it was a "DIAMOND BOX". Therein lies the rub and misrepresentation. The "DIAMOND BOX" is pictured as a unique section separated from the Field Box section above it. WRONG!!!! It is just the same section with letters for the rows instead of numbers. To get to the below-grade "club," you have to walk all the way to the top of the section and then back down. Quite a hike. No break in the rows to get from the "DIAMOND BOX" to the area two sections over. The seats in the "DIAMOND BOX" are the same crummy seats as the rest of the stadium. The view was great, but the amenities were missing for the "DIAMOND BOX".

I have called several times and gotten no help. Stub hub is saying my account was compromised. I am still waiting on a refund from months ago for an event I was not able to attend due to not being able to access my tickets. I have purchased tickets that I am not able to access for an upcoming event on August 24th. I spent hundreds of dollars on these events and no one can seem to help me recover this account. I keep being told that someone will call me back and that has never happened. I have never received and email which I was also promised. This is unacceptable and poor customer service and poor business. I need the tickets that I purchased for $500 dollars.

So disappointed in StubHub, Ticketmaster and who was originally selling the tickets for a concert at the Hard Rock in Atlantic City tonight. I purchased two tickets in April, money withdrawn from my account then. Hours before the concert still didn’t have the tickets and suddenly I’m told the “seller” couldn’t transfer the tickets in time. I’m offered replacement and BTW the option sent was the only option hyperlinked and able to accept. I accepted them and the response says STANDING. I would never have purchased STANDING tickets and it was never referenced until I accepted the replacement tickets after a failed transaction with StubHub, Ticketmaster and their scam “seller.” So disappointed with response from “Jake from Central America.” Deceitful transaction on StubHub, Ticketmaster and their scam “seller.” Never again.

Someone hacked into my account and purchased $700 worth of tickets. When I called to resolve the issue, I was informed that I would receive an email stating that my situation had been escalated and was being investigated. However, I never heard back from them. Now my bank is saying they cannot refund me because the tickets were bought using my account, despite the fact that my information was stolen. I am livid. Please never purchase anything from this company. Additionally, every time I bought tickets from them, I experienced issues with transferring them. We even missed half of a concert once because I was on the phone trying to transfer tickets that I had already paid for two months in advance.

I purchased a parking pass for The Nate Bargatze show. The pass was clearly sold as Lot C front row (I have a copy of the receipt) the cost of which was higher than the general admission tickets. When I received the ticket, it was for general admission. I called their customer service, and they told me not to worry when my ticket was scanned I would be directed to the correct parking spot, which did not happen. I paid extra for this ticket because my wife and I are both handicapped. Customer service outright lied to me when I called to complain after the show saying that I clearly only bought General Admission.

I’ve never experienced such predatory seller treatment. StubHub put me on hold for hours until I gave up, clearly designed so sellers can’t contest unfair penalties. They offer zero leeway, even when the situation is clearly beyond your control, and treat honest sellers as disposable. Their “support” is robotic, apathetic, and entirely buyer-sided. Avoid selling here unless you’re prepared to lose money and be stonewalled by a company that profits from your misfortune.

Bought tickets from StubHub for the Graham Nash concert in Buffalo. I had friends in from California that I wanted to treat. When I got to the Venue, the girl scanned the QR code on my ticket it came invalid. I showed her my receipt from StubHub showing I paid $400.00 for the 4 tickets. She told me they don't do business with StubHub. Needless to say, they would not let us in. Can you imagine the embarrassment standing there with my friends. I called StubHub to get my money back, their customer service made it sound like it was my fault. I gave up. Scumbags! Beware.

Literally the biggest scammers I came across to. I don't know how is it still running. Probably with people like me who trust them even after seeing this review. If you are seeing this trust me stay away from them. They are truly scam. I swear

I bought tickets to a baseball game for my wife's birthday. Found resonable tickets in a section I had never been in and was looking forward to the game. Two days before the event received a message that tickets were no longer available and was given a list of nosebleed alternatives at no extra charge. (Sarcasm warning) Oh, how generous (sarcasm finished). Not I have to wait up to ten days to get my money back because I opted for a refund. It’s amazing that my credit card was billed right away when I bought the tickets but a refund takes so long. This was my first experience with StubHub and will be my only and last time.

I purchased tickets for the Styx concert in early July, 2025. I also purchased a parking pass. I received an email from StubHub telling me I would receive the parking pass through a third party. I received an email, but was never able to accept the pass. I also received an email telling me the concert tickets would be emailed to me from the venue. They never came. I asked for a refund, but was given a BS answer about no refund because I didn't contact them before the date of the concert. TOTAL SCAM. Will never use them again!!!!

StubHub sold me tickets with incorrect information. I thought I was getting seats at a venue, but it turned out to be standing room only at the back. I filed a claim to get my money back but they would not. They told me I could try to sell them again with the same information to try to get my money back, but then charged me a fee for listing incorrect information on my tickets, even though I copied exactly what the tickets I purchased said. I spent 6-7 hours trying to fix this, but customer service said they did nothing wrong. Weak!!!

Horrible! I am shocked that such a well known company treats their customers like this. They have taken $598 from me for canceling the sale of a ticket. The tickets aren't even worth a 3rd of that. They took the price I had them listed for (with profit) and debited me. Unbelievable. It makes no sense to charge me that. It is outrageous what they are doing. I would not have even made that amount if I had sold the tickets as I originally intended. Robbery.

August 11, 2025. I purchased game tickets as well as a parking pass through StubHub for a Diamondbacks game this past weekend. The game tickets were fine, however the parking pass was no good. Essentially, I was emailed what looked like an already used parking pass. There we no links or instructions in the email to address the problem. I made multiple attempts before the game to contact Stubhub in an effort to correct the problem, only to get disconnected from customer support without resolution. After the game, I made another attempt only to receive an email stating I would not be refunded anything and my problem fell outside of the scope of their guarantee. Really Stubhub? What a scam.

My first and last experience with this company. They are scammers! 1 is too good of a rating for them, wish could give them 0. Terrible customer service, they just read standard answers from the book but can't answer your specific questions or resolve anything so once you purchased tickets, you are on your own-they have no control over individuals whose tickets they are selling and no guarantee of anything.

Stubhub is becoming a scam site. How do they allow someone to "cancel" a transfer that was paid for? And then hold my money with a promise that they will send them again by 3 hours before the event? Their excuse is that they will provide alternative tix if they don't re-send. Well they did not. After 4 calls ruining my day and no resolution up to an hour before the event, I was forced to buy new tickets at 3 times the price and then received an e-mail offering alternative tix or a refund. Then when I clicked on the e-mail, there were no alternative options and just a refund button. Why would someone cancel a transfer if they planned to actually follow through?? It is a basically a scam.

Bought tickets on StubHub that turned out to be fraudulent. The event staff wouldn’t let us in, and I had to spend over 20 minutes on the phone just to get a partial answer. After all that, they told me it would take three days just to decide if I’d get a refund. Completely unacceptable. When you sell fake tickets, the solution should be immediate — not dragged out while the customer is left hanging. Never using StubHub again, and I’d strongly recommend others avoid it too.

I had the worst experience buying tickets off of this site. Who runs this? I understand you guys omg. Be careful buying tickets from this site. They don’t protect the customers. I understand they are a third party site but wow can you say non helpful also non considerate, non caring and absolutely no compassion if there's a problem with the tickets you purchased. Can you say scam because I thought this company gives replacements if the seller can’t provide wrong. No thank you never again!!

They advertise parking for a venue but it was 4 miles away. I needed to Uber from venue to parking. Also the parking lot did not honor the parking pass from StubHub and I was charged $52. Contacted StubHub and they would not refund or address that I was being charged twice for the same parking.

We bought tickets well in advance of the Outlaw concert. The day of, still did not receive the tickets. StubHub claiming that the venue had not yet released them even though the opening acts had been going on for at least 2 hours. We called and got a chatbot, etc. CUSTOMER SERVICE WAS HORRIBLE!!! Wasted about an hour before giving up and buying new tickets at Ticketmaster. DO NOT USE STUBHUB IF YOU WANT TO GO TO A SHOW!!! COMPLETE SCAMMERS!!!

Drove to and from and spent 4 hours walking around to find out my 2 tickets were no good after a 2-hour wait in line. Unreal. Bought tickets with friends and family and we couldn't get in after months of planning and money spent.

BEWARE of doing business with StubHub. I bought concert tickets to see Paul Simon in Seattle and at checkout was asked if I would like to purchase a Parking Pass for the Event. I clicked yes. It was a big rigamarole to actually get the pass after I had paid for it. I was able to print it on the day of the event. I drove 2 hours to the concert venue site, where there is a secure garage, for which I thought I had purchased this pass. The price at the garage was less than I paid, but I thought that was the cost of paying for a convenience I didn't need.

Geez I wish I'd read reviews before ordering tickets. Everything about the process was bad and worse disappointing. So I needed to complain more to be eligible to post, your system and idea is bad but you dont care, you have our money and basically there no recourse if we are unhappy except cancel payment. The ticket was a birthday gift.

Purchased parking passes for two different events at the same location, Chase Field, in downtown Phoenix. The parking garage is right across the street from the venue, and we have parked there many times in the past. Upon purchase, I received the passes which were not the location I purchased, but at a church parking lot one mile away from the venue (I would not pay $40+ to park a mile away!). I contacted Stubhub and told them the tickets I received were not the tickets that I purchased and I wanted my money back. I was told that the tickets I received were what was listed and basically nothing could be done. I then sent customer service the screenshot of the tickets as I was purchasing them, which clearly showed the location that I wanted. I also provided a screenshot of the tickets I received, clearly a different location. I was again told that the tickets I received were the tickets that were listed and too bad.

I recently listed Parking Passes in the B/C lot of Oriole Park for games 8/10/25 and 8/8/25 for $50 each. They are "hidden" BUT a "recommended" pass in lot B/C for $55 (without fees) is listed as is one for $60 (without fees). Seems as if they are controlling who sells first. This seems ILLEGAL!

I purchased Chris Brown tickets on 4/5/25 and today is the day of the concert and my tickets are ready for mobile then when I hit the accept tickets button it say that the tickets were transferred to another account, I didn't authorize this, This concert is less than 8 hours away and the slogan that you stand by is not being upheld. My 12 year old daughter is upset about this error.

This company stole my money. I sold 6 tickets and they was supposed to pay me $405 and they didn't. They say my account is block and they can't do nothing. Never use StubHub. I call 15 times and nobody knows how to unlock my account. Now the last person said, we are not able to do nothing. I ask her: "Are you going to stole my money from my tickets?" She said nothing we can do. If someone try to login to your account multiple times with wrong password your account get lock and you will not be able to recover your account and will not get paid.

When you list your tickets, sometimes Stubhub will not categorize your tickets as "Recommended." Their website will tell you what to do to get them "Recommended," but doing those suggestions does not necessarily make a difference. The three main things their site tells you to do are to price tickets competitively, give row and seat details, and to pre-upload the tickets to their site. I did all of those things. My price was significantly below what I paid for them when they initially went on sale on TicketMaster. What really irks me, is when viewing which tickets were recommended in my same section on Stubhub, seats that were behind my row with obstructed views and costing $50 more per ticket were recommended and had no seat or row details and were not preuploaded.

I would not recommend using this platform to sell tickets. I tried multiple times to transfer my tickets and spoke to customer service at least 7 times. I have the emails to prove it and shared it with them. Despite all that, they were never able to help me complete the transfer. Since the tickets weren’t selling and I couldn’t get support, I decided to just attend the concert myself. Of course, the day before, someone finally wanted to buy them, but by then I had already traveled. The company still charged me the full price for the sale, even though I used the ticket myself. So I ended up paying double. I pleaded with them and sent all of the email documentation showing the back-and-forth. A month later, they finally responded just to deny my request. Absolutely unacceptable. I’ll never use this platform again.

SCAM ALERT!!!! And of course I read the reviews after the fact. I purchased tickets for the Davido 5 Alive Tour at least a month prior to the event. On the day of the event, Ticketmaster issued me tickets for general lawn admission at $42, yet I had purchased tickets for row 200 at $400. Ticketmaster issued tickets two hours before the event, I called them and they said they cannot handle it since I didn't buy tickets directly from them. So I called StubHub, from one agent to another, three agents later, still no resolution. I cannot fully express my disgust and dissatisfaction. I have looked forward to this event for at least two years, only to come and be met with this kind of disappointment. I am so distraught. Please forget about StubHub, not legit!

I posted a listing and IMMEDIATELY cancelled it. An hour or so later I received an email claiming that my tickets had been sold. I immediately called Stubhub and was instructed to wait to receive an email after the concert. I received an email stating that I would be charged and IMMEDIATELY disputed it. On July 28th, Stubhub charged my card WITHOUT authorization. I BELIEVE THAT STUBHUB IS SCAMMING THE CONSUMER. Absolutely despicable behavior! Avoid this company.

I purchased and sold transferred tickets on StubHub. They even sent me proof of transfer with the buyer's name and email telling me the transfer was successful. Then they tell me that that is not proof of transfer… WHAT???

I'm very disappointed. Their job was to make this transaction easier for both parties, but they leave you hanging when you need help the most and won’t accept their mistakes. They had the wrong venue for the event I wanted to attend, and now they're asking me to resolve the problem alone. I used to trust them, but not anymore.

I never received my tickets (mobile) that I initially purchased, I had listed them to resell so I was to transfer them to the buyers once I received them “on the event day” - but the tickets never came. I’ve been charged my ticket cost (which again, I never received) PLUS a $37 per ticket fee for “not delivering the resale tickets to the buyers”. I NEVER GOT THE INITIAL TICKETS!!!! StubHub has said they can do nothing about it and I’m now out $400+. I will never ever use stub hub again. 10/10 DO NOT RECOMMEND!!!

I used StubHub for the first and last time. I ordered tickets that included a parking pass. At the end of the purchase, I saw two add on boxes (one for parking and one for insurance). Both boxes were automatically checked. I didn’t realize that I had to uncheck those boxes to decline those add ons. I didn’t think it was obvious how it was set up. Not knowing that cost me an extra $78 (parking and insurance I didn’t need). The freaking concert tickets were $60! As it wasn’t an intentional purchase, I contacted customer service chat and was told StubHub has a no refund policy. No refunds for any reason. As far as the ticket insurance, I was told to call the insurance company directly, who also have a “no refund for any reason” policy. My only option was to resell the parking pass by listing it on the website (which is difficult to navigate).

Don't buy parking passes on StubHub! Twice I've gotten to the garage and they were full. I had to pay for a new garage (that I could have gotten on the day of the event without StubHub fees). I requested a refund both from StubHub and Visa and was rejected. I showed them the new parking charges.

Purchased tickets from StubHub in December 2024 for a Zach Bryan concert on July 20th 2025 and paid them $1,350 for tickets I never received. Their customer service is completely useless and can’t do anything to fix the issue nor do they have any concern for the customer. This was my daughter’s Christmas present. It caused us a ridiculous amount of stress after spending our hard earned money on tickets we never received and therefore were unable to use. We are yet to receive a refund after spending countless hours on the phone with customer service.

Please DO NOT buy tickets through Stubhub. They do not tell you that you will not get your tickets until after you pay. Once you pay, they tell you that you will receive the tickets on the day of the concert. They are very shady and not transparent with the whole process. We bought our tickets to see Bad Bunny and traveled to Puerto Rico and spent close to 3k on tickets and got nothing. 3 hours before the concert started they kept telling us to check our email, that the tickets were sent and kept putting us on hold and transferring the call to different people. They completely ruined our last night in Puerto Rico. We are still trying to get our money back. We even paid extra for guaranteed tickets or our money back and that was also a lie… Still have not heard back, they are dishonest and fraudulent. Safe yourself the headache.

StubHub was suppose to email me my tickets....never got them....An event employee to me the tickets might be on the MLB app. StubHub is terrible, they didn't email my tickets....I will never use StubHub again!!!

This company is a total scam. Plain theft. Bought and sold ticket with them. Never have I get the funds for my sale. Customer service is doing nothing to help you. Always telling there was an error on their side and it will be solved in a few days. It’s been more than a month and nothing. 800 dollars they stole from me and I guess from many other people. Please guys don’t get trapped. Don’t do buisness with them.

I bought a parking pass back on June 23, 2025 for a concert. Never received it and called StubHub immediately and provided proof of never receiving the item. They approved my refund on 6/24/25 and said I would get a refund in 10 business. We'll I did not. On 7/21/25, I had to file something with my bank and the Better Business Bureau for my money. If I'm protected by the plan that comes with my tickets, give me my money back.

I bought two tickets for a show. Had receipts. StubHub mixed up our order sending on ticket to Ticketmaster, the other will not boot from StubHub. Stubhub argues I had only 1 ticket, receipts prove another story Ticketmaster has one usable ticket s-hub the other which will not load to ticket master. "Hub argues and insists in spite of proof rendered I did not order two tickets. I'm out 240 dollars over a software bug trying to buy two tickets at least for now. Very difficult to work with cust support. I sent them detailed notes.

My husband bought me tickets in early May 2025 to see The Fray in DC on 8/1/25. It was $500 for our 2 seats. He also prepaid for parking. He constantly checked the app in the weeks leading up to the show, and the tickets were never delivered. He tried their chat feature at least 6 times leading up to the day of the show and was reassured each time that the tickets would be delivered by 4 pm that day. Needless to say, that never happened. He then reached out 3 times after 4pm on the day of the show and was told the seller would not release the tickets, but they would give us 2 other seats (general admission) despite the fact that we paid for premium seats.

StubHub's policies allow for the sale of tickets without verification from the sellers that the tickets are real. It’s ok for them to take your money but to not make sure you actually will get your tickets.

I recently purchased tickets from StubHub to see Bad Bunny in Puerto Rico as a surprise for my wife on our honeymoon. As a huge fan of Bad Bunny, this concert was meant to be a highlight of our trip. We flew all the way from the United States, filled with excitement, only to be met with a terrible situation. When we arrived at the concert venue and tried to scan our tickets, we were told that they were invalid. Imagine our disappointment! I immediately called StubHub's customer service, hoping for a quick resolution, but all they did was send me an email indicating that a refund would take 72 hours. This was beyond frustrating!

Do NOT trust StubHub — especially for major events. I purchased tickets back in January for the Bad Bunny concert in Puerto Rico (August date). StubHub said the tickets would be emailed on the day of the event but they never arrived. After multiple calls and long hold times, we were offered alternative tickets and told to wait. Two hours passed, and still nothing. StubHub agents eventually said our only option was a refund even though their FanProtect Guarantee clearly states we’re entitled to comparable or better tickets if something goes wrong. What makes this worse is that we found better tickets available online at that very moment and StubHub’s team flat-out refused to honor their policy. Every time we asked to speak to a supervisor or someone with decision-making authority, we were either placed on hold indefinitely or hung up on.

Sold parking tickets stating that the parking was at the venue (elevator ride away, basically). Parking is actually a 10 minute walk away (for someone healthy, I am handicapped) and they stated since it was a 'reasonable' distance for a HEALTHY person, it wasn't a problem. Never using them again.

Bought a ticket from their website with a specific seat and to find out on the day of the concert, the seat is not available and gave us a choice to have a refund or accept a limited view seat. Never again will buy a concert ticket with them. Very bad experience

As a family, we traveled all the way to Switzerland for a Euro 2025 game, only to find out StubHub never delivered the tickets I purchased well in advance. I waited until I was allowed to contact customer service, which was three hours before the match. The only thing the chat person was able to do was give me a link for alternative tickets. Guess what, the link showed no tickets available. Just hours before kickoff, I still had nothing. Zero resolution, zero accountability. Thanks for the offer of a refund, but how does that help my family? With just 2 hours before the game, I was forced to scramble and buy alternative tickets at a much higher price — all because StubHub failed to uphold their basic responsibility: delivering tickets I paid for. The extra cost was an additional $370 and we were split up at opposing ends of the stadium.

Bought and resold tickets via SH to a concert in April, never received the tickets. Had to painstakingly provide documentation for refund, after many, many calls and hours on phone was given refund. Sold tickets for a different concert in June that I bought from SH. Instead of receiving payment for the tickets I sold, SB held back the money from the concert in April, saying I owed SH money for the tickets I never received for the April concert. SB agrees with all these facts, yet they make me again painstakingly have to explain everything (which they can see on their end) as though it is new information.

Horrible experience selling tickets through StubHub. They flood your email with messages and when you upload tickets/barcodes, they suddenly have technical issues. I uploaded the barcodes as instructed and they were confirmed. This was about a month from the actual event. I went on with my business as nothing because I uploaded the barcodes. I did not receive any notification or prompt that there was another step to the process of selling tickets.

Stay away from this company. The have their own StubHub app, however, when I purchased 2 tickets to The Wizard of Oz at the Sphere in Las Vegas, only one ticket with their moving bar code, i.e., their "ticket," downloaded to their app. The other ticket was sent to me via a link imbedded in their email to me and opened in Safari, the iPhone browser.

StubHub is a complete scam. I paid over $2,300 for 8 WWE tickets, and they never sent them. Turns out someone else had already claimed and used them. I spent 4+ hours on the phone the day of the event getting lied to and hung up on. They promised the tickets would show up by 4:30 PM — They didn’t. My family had to buy 8 new tickets at the door for another $800 just to get in an hour late. Their “FanProtect Guarantee” is worthless. No refund, no replacement, no accountability. StubHub cost me time, money, and ruined a night we had been planning for months. Never using them again — And you shouldn’t either.

I paid for tickets well in advance with great seats to an event that I would be traveling for. Five days before the event, I was informed that the seller could not deliver the tickets and StubHub gave me a button to click on to find replacement tickets, which of course, there were none that they would be willing to pay for since it was only five days away and prices had skyrocketed. I contacted customer support and they told me the only thing they could do is refund me. So I had to rebuy new tickets with worse seating for hundreds of dollars more. I don't know how they can allow sellers to post and sell tickets for sale and then not follow through. I'm extremely upset about this and will never do business with StubHub again.

Stubhub sucks because their entire business model sucks. It depends on other randos actually making their tickets available if they ever existed in the first place. It's like if only half the products on eBay were real and most of the time, you are having to get refunds. People suck, so StubHub is going to suck no matter what.

Do yourself a massive favor and NEVER give your money to StubHub. This company is a complete scam. I purchased two tickets for my fiancé’s birthday, then received an email saying they were canceled. Panicked (since we had already booked a hotel and rental car for this event, I am travelling from a different country for this event), I bought two more tickets to make sure we didn’t miss it. A short time later, I received another email saying the original tickets were not canceled. I immediately contacted StubHub and spoke to a representative who assured me that I would be refunded for the extra tickets. I sent them proof. The cancellation email, the duplicate ticket purchase, everything. I was told my refund would be processed in 5–8 days.

I will never use Stubhub again. They are cheats and thieves. I bought through them and attempted to sell. They told me multiple times via email, cheats and phone my tickets were sold after at least 20 clarification calls. After a verbal guarantee of my sale and confirmation they two days after the event took my money. They refuse to refund. They suck!

The worst company I have ever seen. They have 0 grace period if you accidently press the wrong button even if you call 1 minute later. Worst customer service. I would never buy from them again. Please beware.

Avoid StubHub's parking pass service. I purchased and received a parking pass today and learned you cannot download it to Google Wallet; but I did have the pass with barcode on my phone. For some reason when I got to the parking lot at the event I could not pull up the pass. When I tried to log into my StubHub account to retrieve the pass, I was told I could not do so because my email address and password were not a match. I repeatedly requested a new password be sent to my email address and it never was. I had to go pay to park at another lot. I later attempted to recover the $100 I spent on the pass, but it was a waste of time - their customer service is not the greatest. Do yourself a favor and go to one of the many other available parking pass sites.

Got scammed on tickets to Hersheypark concert. Purchased seats and only received general admission standing room only. Had to leave the concert because my mom is disabled and can not stand. Customer service did not care at all and wouldn't do anything about it. They were rude to me. Wish I could give zero stars. Hersheypark does not support StubHub.

TERRIBLE experience. My friend purchased a ticket to the Chris Stapleton concert at MSG to join my Mom and I for her birthday. We spent the entire day trying to get her ticket through StubHub. We were told that it’s normal to get them right before the event. We got to the event… no tickets. MSG ticketing staff tried their best to help but since StubHub is a third party there wasn’t much they could do. We spent most of the afternoon trying to get in touch with someone at StubHub to help us either get a refund or our tickets only to be put on hold for 30+ minutes at a time which took away from us enjoying the evening. We tried all the way up to an hour before the event but ultimately the show was sold out and my friend had to take the train back home and couldn’t attend the show with us.

The bad experience ever, terrible customer service, they don’t care about you, not helping to solve anything, bad platform, I bought a ticket for Coldplay and the last minute they told me the seller decided to not send me my tickets and give me my money back, and they can’t do anything, when I paid by their platform. I lost my concert and I paid for it on October 2024, so frustrating.

This is quite the racket you guys have developed. Take a customer's money, hold it for 6 months, fail to provide the service, give the money back. The customer should be happy, right? They were not actually out any money. Except, you guys do this to a couple hundred customers at every venue all over North America every week and it adds up to millions of dollars in an interest bearing account and you guys just keep the interest. That interest adds up to hundreds of thousands of dollars a week and must be millions of dollars a year. Pretty smart, neat scam.

I bought tickets for Flatland Calvary at Wendell's. The tickets were not advertised with age limits. When we received the tickets they had (18+) on them. We contacted the venue and they verified that only 18+ would be allowed to enter. We called StubHub for a refund on two of the tickets and they stated that we had to go to the venue on the night of the concert and try to get in and then they would refund. We did not want to wasted the trip since the venue had verified 18+ so we used two of the tickets and even verified when we went that the other two tickets were useless. Stubhub still would not refund the tickets. I followed up again and they still said they would not refund the tickets. Will never use StubHub again.

Updated on 07/27/2025: Stubhub ended up NOT giving me a refund for my fraudulent parking pass along with the Allianz ins coverage, they took all the funds out of my bank account! This scammer needs to be caught! I reported this issue to the BBB!

We will never buy tickets through Stubhub ever again. Stubhub sold us invalid tickets. Fortunately, the box office at our venue was able to find us seats. Now, Stubhub is denying our refund and the venue is having to get involved to prove that we had invalid tickets; so Stubhub, who sold us tickets that didn't exist, is accusing us of being dishonest in this situation.

I’m extremely disappointed with StubHub. I bought tickets for the Coldplay concert in Nashville well in advance (10 months ago), and they never delivered them. I contacted customer service multiple times, and each time I was told the tickets were “on the way.” I trusted the process because they kept reassuring me. Then, just 1.5 hours before the concert, they canceled my order (8 business days for refund) without offering any replacement tickets or real help. At that point, it was impossible to find alternative tickets. I ended up missing the concert entirely, one I had been looking forward to for months. This experience was incredibly frustrating and upsetting. StubHub completely failed to deliver on their promise, and their lack of urgency and transparency caused me to lose a special night. I will never use StubHub again, and I strongly suggest others think twice before trusting them with any events.

They sold me tickets without mentioning I couldn’t transfer them to other members of my party so we all had to wait until everyone was here which made us late to the event. The customer service rep was absolutely indifferent.

Second time and last I will use this scamming company. First off they don't even have the tickets. I spent 850 on tickets and still not transferred. This show is at Red Rocks 45 miles from my house. They did this to us with avalanche tickets. I am stuck. Can't even buy other tickets out of fear. Customer service is useless and a waste of time. They cannot do anything to help and do not go out of their way at all. Use any other platform but they should be investigated. They may refund but what about my cost of taking a night off, paying a babysitter and having to drive to a venue 45 miles away with no guarantee of tickets..

This company is a total SCAM. All the one-star reviews don’t lie. They sold me fake concert tickets and assured me all the way up until the day of the show that my tickets were confirmed and guaranteed despite the fact that the mobile transfer never came through. On the day of the event, my tickets still hadn’t come through. We were at the gate and couldn’t get into the show. It was infuriating. I called StubHub for the millionth time and they finally admitted I was sold fake tickets but they’d send me a link to get another set of tickets. Except the concert was sold out, so there were no other tickets to get. They ruined everything. They are a scam. This should be illegal. I will NEVER use StubHub again and you shouldn’t either! Run far, far away from them and buy your tickets directly from the source.

I mistakenly bought 4 tickets instead of 2. Tried to sell 2 of the tickets. Stub Hub informed me they were sold. I tried to transfer the Tickets via Ticketmaster for MONTHS. Up to the day of the concert... Stub Hub kept saying try 5 hours before concert, then 2 hours before the concert. I tried numerous times to contact both Ticketmaster and Stub Hub for MONTHS! I get a phone call from Stub Hub 1/2 hour before concert asking for me to "surrender" my Ticketmaster account information so the buyer could access the tickets. Which required me sending my Ticketmaster login and password to Stub Hub which I actually did because I felt so bad these people wouldn't have their tickets! The next morning I woke up to a $600 charge (fee) on my debit card because buyer wasn't able to get the tickets. I also got an email explaining the charge with a link to dispute the charge included.

Worst customer service from this company. They give you the runaround and wait till last minute to replace your tickets. They do this so they don't have to give you a refund, they gave me a replacement ticket 15 minutes before the event when I called 3 hours before the event.

Bought NY Mets tickets two weeks ago, never received tickets. Customer support was just to tell me roll dice, spend whatever it takes to get there and eat it when you're left outside. But hey maybe they “give” you tickets to another game so you can relive the nightmare.

StubHub Rippoff.... Recently purchased a concert ticket. StubHub for some reason allows sellers to post tickets without disclosing where the seat(s) are located. So, the buyer is stuck with a "trust factor" that the description in the heading of the post is all you have to go by. In my case, no exact row/seat was in the posting.... The heading said "Center Close" for the location. I bought the ticket. The sale went through. I look at the location and it's the rear section, 4th row from extreme back of the venue. Nowhere near any subjective assessment of "close", in fact, 4 rows from furthest extreme.

I am writing to express my extreme dissatisfaction with the customer service I received from StubHub. My recent experience was marred by unhelpful representatives, multiple abrupt disconnections, and shockingly unprofessional comments. Throughout my attempts to resolve my issue, I was met with dismissive attitudes and a complete lack of empathy. On several occasions, the representatives hung up on me mid-conversation, which not only prevented any progress toward a resolution but also demonstrated a blatant disregard for my concerns as a customer.

I am very unsatisfied with my experience and purchase. I purchased parking next to venue site for an outrageous price. Then, on day of event, received notice that parking site was off site and in a neighborhood. The area around the venue is very unsafe. I contacted customer service many times. No one contacted me after several attempts. I will NEVER use them again!!!

I am still trying to receive payment for tickets sold over 3 months ago. I have even tried calling, chatting with customer service, emailing proof and even emailing corporate contact for assistance. Do not sell tickets here!

I'm still hurt about how StubHub cheated me with my $1200. I confirmed my ticket was sold for $600 but they ended up charging my card $600, in addition to not paying me my $600. I confirmed the buyer of my ticket attended the event. So StubHub made EXTRA $600 from the person that bought my ticket. PURE SCAM. DON'T SALE YOUR TICKETS WITH STUBHUB. Filed my claim with solid documents but they closed my ticket

They were excellent with the event ticket. (Soccer Game) But we bought a parking pass and they did not send us the pass until the next day AFTER the event. We called them about it and they refused to issue a refund.

We purchased tickets in October for today's Coldplay concert. We paid over $1000 for 4 tickets. Myself, my wife and 2 daughters were going, it was the first concert we were all going to attend together. Throughout those 10 months we check the account to see if we can download the tickets just for peace of mind. Received an email from Stubhub indicating that the seller won't release the tickets until 24 hours prior to the show (not an uncommon practice for second party ticket agents). Checked email today (7/15/2025) and Stubhub account this morning, still no tickets.

I purchase tickets for Beyonce's July 11th concert in Atlanta Georgia on May 3rd 2025. Upon my arrival I discovered that StubHub and actually posted tickets for Thursday July 10th. Mercedes-Benz stadium advised that I needed to go through Ticketmaster and Ticketmaster told me it was a third party ticket and to contact StubHub. After chatting with a chatbot I finally located a phone number for them my new I was in a crowd of a thousand people outside of the stadium and we were in the middle of a thunderstorm.

I purchased tickets through StubHub (owned by Viagogo) for the Shakira concert in Miami in November 2024, which was officially cancelled. StubHub promised a refund within 10 business days. It’s now July 2025 — over 8 months later — and I still have not received a refund. Every time I contact customer service, I’m told to “wait 10 more days,” but nothing ever happens. I’ve followed up multiple times and even filed a complaint (Case #**), yet they continue to ignore my request. This is a violation of their own “FanProtect Guarantee,” which claims to protect buyers when events are cancelled. I have now filed formal complaints with the BBB, FTC, and I’m escalating to the media. This is completely unacceptable. I will never use StubHub or Viagogo again — and I encourage others to avoid them unless they want to risk losing their money with no support.

They added ticket insurance automatically making me have to opt out. When I looked at my order the ticket insurance wasn't listed, but when I placed my ordered it triggered the purchase of the ticket insurance. They are absolutely a scam.

We bought tickets to an MLB game, drove 3 hours one way to to the game. We received a email from Stubhub telling us that our tickets were ready. When we arrived at the game, our tickets were not in the app. After contacting Stubhub, we were told that the tickets were no longer available. They offered to give us $37 dollar tickets in exchange for our $322 dollar tickets, offering no refund. Stubhub refused to refund out tickets and $100 parking pass. They hung up on us when we requested the refund. Since, we have heard countless stories from friends who have been through the same thing with Stubhub. Stubhub is running a scam and they don’t care. NEVER use Stubhub!!!

To StubHub: A Grandson’s Disappointment After a Cross-Country Journey. My 10-year-old grandson Elijah recently called me with a huge request — to take him to see his favorite K-pop group, Blackpink, in concert. It would be his very first concert, and it was all he could talk about. I live in Florida, he lives in Arizona, and the concert was in Los Angeles. But for him, I said yes without hesitation. I immediately went to StubHub and purchased 4 tickets. My best friend and her 11-year-old grandson decided to join us for the trip. I flew to Arizona to pick up Elijah, then we flew together to San Diego, where we met our friends and drove to LA. The kids were bursting with excitement — especially Elijah. He knows every Blackpink song, and the idea of seeing them live was a dream come true.

It’s pretty simple, promising “Fan Protection” all over their pages but when my $40 ticket failed to appear or download when I was at the parking lot, and I was denied entry, same as everyone else, spent roughly 3 hours trying to “prove” my case before being denied any refund because they claimed this didn’t fall under their “fan protection.” ***SCAM HUB will STEAL your MONEY!!**

Horrible customer service. They will have no problem lying to you and be completely unhelpful. Tickets you purchased will end up being completely different seats. If you get them at all. Avoid Stub Hub at all costs.

Never buy from StubHub. We never received our tickets. Despite being repeatedly assured that they would arrive on time, they never did. We were told multiple times before the show that everything was under control and that we had nothing to worry about. Trusting their promises, we traveled to the venue (7 hours on the road) —only to be told 15 minutes before showtime that they couldn’t provide alternate tickets because there was apparently no more tickets available (although we saw tickets still available on their site). This happened after spending hours on the phone—for the fourth time that day—being told again and again that “the tickets will arrive in a few minutes” and that we just needed to “trust them.” Worst customer service experience ever.

Beware of StubHub — They Ruined My $200 Night and Blamed Me for It. I bought $200 tickets through StubHub for an event, expecting a smooth experience. Instead, it was a frustrating disaster thanks to their incompetence. Before the event, I tried every possible way to download my tickets — clicking their broken link, navigating their site, and even contacting their support. Nothing worked. Their platform simply wouldn’t let me access what I paid for.

StubHub is a scam. They operate as a platform for scammers and do little to protect their customers when things go wrong. They don’t keep proper records of phone calls or online chats with their agents, making it nearly impossible to resolve. Buying tickets on StubHub is no safer than buying them from Craigslist: you face the same risk of being scammed. And when that happens, StubHub’s response is, “There’s nothing we can do. Our system says we can't do anything.” The Bowl box office and Ticketmaster confirmed in writing that the tickets are invalid. StubHub should issue a refund, but StubHub refuses to act. They show no interest in proof that a seller was fraudulent. According to Ticketmaster, they’ve have a lot of issues with StubHub.

I purchased concert tickets, and they arrived on my app with no problem. However, the parking ticket never arrived, and they charged me $31,00, I was in communication with them all day; they gave a lot of excuses, said it was sent, it never was, absolutely a nightmare.

This company is underhanded and a scam. I had to cancel all my cards! I tried to sell my tickets and when I went to put the seats in they didn't have the option for my seats and I could not type it in so I put what they had that was closest. Then after I had sent the tickets to the buyer they didn't want them and said I put the wrong seat down. I email them and StubHub to tell them what happen. Again. Remember the buyer has my tickets... They canceled my payment then charged me $300 to replace the tickets.. Why didn't the funds come from them. I never received a payment because the show is on July 20th. Today is July 10th and you don't receive payment until 5 days after the show. So the buyer has my tickets for free and stubhub has $300 of my money!!

I have spent my day trying to undo what I feel was a gross duping of me or at the least a manipulated link that had me mistakenly booking tickets for the wrong event, the wrong day and the wrong location. Stubhub got me to click it to book tickets to my local Bend baseball team game. But instead somehow linked to a game elsewhere with different teams. $152 + for 5 tickets. I am unable to cancel or get my $ refunded. They are impossible to deal with via phone; no better than an AI robot reading you their carefully scripted legal defense. They are shameless. How they managed to fool me is that they had the tickets listed under the other team scheduled to play in Bend. Yet the Elks box office says that they have no right to do so; to sell tickets that way.

I sold my tickets almost 2 weeks ago, and I'm still waiting to receive payment from the Metallica concert ticket so that I sold here in Denver, Colorado. On their website, it said the latest state to expect payment was yesterday, and when I called them today they said it would probably be still three to five more business days. This is ridiculous, and all the time they're holding on to my money making money off of my tickets that I sold. Their customer service is horrible, wouldn't fix anything, couldn't fix anything and left me hanging.

Recently Purchased 2 Tickets through StubHub to a Yankees game, the tickets were bought approximately 3 weeks before the game. I kept checking the site to see if I had received the tickets but nothing, fast forward to game day I’m getting ready to leave home for the game at 5 pm first pitch. 7:05pm I’m checking the site still no tickets available. Because it was so close to Game time I have already left home on my way to the stadium calling customer service trying to figure out where is my tickets I’ve purchased over 3 weeks ago. Customer service representative told me that there was a problem by seller to transfer the tickets and those tickets aren’t available right now. So you mean to tell me nobody could have followed up or sent an update about this development but only knew until I reached out already on the way to the venue to learn about this “discovery”.

I would give zero stars if I could, I purchased parking tickets in advance and received them — but way too late to use. On the day of the event, I waited as long as I could, but the delay forced me to find alternative parking. I did not use the tickets because they arrived after I had to park elsewhere. When I contacted customer support, I was told they wouldn’t issue a refund because I didn’t reach out before the event started. This is unfair. I couldn’t waste time chasing them while trying to attend the event I paid for. The delay was entirely their fault, not mine. They refused to refund or credit me for a service I paid for but could not use. I strongly caution anyone considering buying from this company — if anything goes wrong, you may be left with no solution.

It’s a SCAM! Stay away from it! The “FanProtect Guarantee” is pure misleading information. We bought tickets 3 weeks in advance (Order # **). 3 days before the event, I received an email to transfer the tickets. Followed by an email stating: “seller has cancelled the sending of a mobile ticket”. For over 72 hours and more than a dozen customer service representatives apologizing, promising resolution, “will call you back in 4 hours or less”, etc. etc. nothing was solved. The day before the event, they told me to call by 5 PM on the day of the event and they will let me choose other comparable tickets or reimburse me. I clearly stated every single time that I don’t want a refund. At 5 PM they changed the story, and the problem will be solved between 5 PM and 8 PM. BTW, the event was at 9 PM (6/20/25).

⭐ 1 Star – Terrible Experience with StubHub. I had a horrible experience with StubHub and their customer service. My account was hacked, and my purchased tickets were transferred to another account without my authorization. It has been over 30 days with no resolution, and the concert is next week. After waiting for weeks with no updates, I had no choice but to repurchase another ticket out of my own pocket.

Bought tickets to Metallica/ Pantera. Tickets never came through. Got told we would see them in 5 min. It’s been an hour and a half and half way through pantera still no tickets. Also Parking ticket voucher didn’t work so I would not ever recommend these crooks. I could have just handed my wallet over to homeless guy. I’m 350$ in this field trip and can’t get in!!!

I purchased two tickets for “Billy Elliot – The Musical” in Zurich via StubHub, expecting loge seats. I paid CHF 252.80, but received tickets in row 41 (last row) with face value CHF 49.90 each. I contacted support twice with no reply—no apology or refund. This is blatant misrepresentation and overcharging. StubHub is dishonest and disappears when there’s a problem. I strongly advise using official channels like Ticketcorner instead. I will never use StubHub again.

I am writing to express my deep dissatisfaction with my recent experience with StubHub, which has not only been frustrating but has also led to significant financial inconvenience and a complete loss of trust in your platform. On Monday, June 23rd at approximately 10:00 AM, I purchased two tickets for the Jackson Browne concert scheduled for June 28th. The seats were located in Section 101, Row V — a premium section close to the stage — for a total cost of $418. Based on this confirmed purchase, I also secured a hotel reservation in Philadelphia at an additional cost of approximately $500. However, at 11:17 PM that same day, I received an email from StubHub stating that the original seller was unable to fulfill the order. The message continued by offering replacement tickets in Section 207, Row N — claiming they were “comparable” to my original selection. They are not.

StubHub sold me tickets to Metallica at Levi’s Stadium. I paid over 500 each after fees for these tickets. I needed to resell them on StubHub, but they would not show my tickets to buyers because I couldn’t upload the tickets. The tickets were being held by a third-party site called securemypass.com. The tickets would only show on my phone if I used the email link StubHub sent me and then loaded the tickets one at a time. There was no transfer option for the tickets from securemypass. But the only customer service this third-party offered was to send a telegram message, which I did, and which went unanswered. Likewise, stub hub offers no real support. There is no phone number or email. You can only interact with their AI Chatbot. Totally worthless. I lost over $1000. Never again StubHub.

If you enjoy paying premium prices for seats you didn’t choose, being gaslit by customer service, and questioning your own sense of direction and sanity — boy, do I have the ticket platform for you! 🙃🎟️ I selected beautiful seats in Box C, even had screenshots AND photographic evidence — you know, receipts 🧾. But when the confirmation came in, poof! ✨ I was magically teleported to a worse section. StubHub’s response? "Oh, it said Row C, not Box C — obviously your fault." 🤡 OBVIOUSLY. Silly me for thinking their interactive map and labeling should make sense! Why should a billion-dollar company invest in clarity when they can just blame you?

2 hours trying to download the StubHub app to get tickets for a Cincinnati Reds game! A 1 star rating with over 2,000 reviews going back 6 years! Why is this ridiculous ticket scam still allowed to operate?

Don't use Stubhub, it's as simple as that! We bought tickets and parking to a concert at the Greek Theatre. The concert tickets arrived but the parking did not. Day of the event, I started reaching out to Stubhub about the status of my parking pass. Come to find that The Greek does not accept parking passes from any outside vendors like Stubhub or Ticketmaster, yet they still sell it. So basically, Stubhub was selling something that does not exist. When I complained, they told me they would refund the parking but not the tickets to the event. When I asked them how I was supposed to get to the event, since parking was sold out, they basically said that was not their problem and disconnected the chat I was on, which was very rude. They gave me the run around, told me someone would call or email but I never received either.

DO NOT TRUST STUBHUB. They not only have exorbitantly high fees for both buyer and seller, but even worse, their system for resales is fatally flawed. I followed their instructions exactly to pre-upload my tickets from Ticketmaster. I was then told that a sale had been made and that I would be paid. There was no specific error message of any problem. Only after the match did I receive an email that the sale had been canceled. I lost hundreds of dollars. In addition, they want to charge me fees for the failure of the sale! I am a certified fraud examiner. StubHub's performance is unacceptable.

Purchased parking for Sphere online with NO INDICATION of 6'8" VEHICLE HEIGHT LIMIT and could not park my van. Rated my experience ONE STAR a day after the show. Received immediate CHAT reply acknowledging problem and a customer service link to obtain $40.61 refund for unused parking. Several attempts to contact via link and calling 866-788-2482 failed to produce a refund. Parking Pass Order ** for Postcard From Earth on 6 April 2025.

I had a very disappointing experience with them after a few good ones. We were going to the Formula 1 Grand Prix in Canada. The seller transferred me only 2 of our 8 tickets. I spent 4 hours on the phone with them the day before we left for Canada. On our drive up with them I was on the phone with them again for 3 hours and they kept telling me that I was covered by their fan protection guarantee and would be offered equal or comparable tickets.

Never use this company! They are dishonest and continually charged me for your credit card no matter how many times you call customer service… We recently ordered tickets for an event and paid over $300, but then we were not going to be able to attend so StubHub states we can relist the tickets with them which we did and sold at a lower price. By the day of the event we had never received tickets and no matter how many times I called they have not refunded the money and then to make matter worse they have charged over another $200 because we didn’t fulfill the sale even though we never received the tickets. Customer service makes promises but never follows through. Do not buy through them.

I can't speak to what kind of buyer's market it is but it is not a seller's market. I had extra tickets that I wanted to sell. I wanted to recover as much as I could but I knew I might have to take a loss. If you list your tickets at a price you want, your tickets will not be shown unless a potential buyer enters very specific information. You have to acquiesce to their recommendation to get a favorable listing for anyone to even find them. In my case, it was a substantial loss. I paid $170/ea. I received $72/ea. I am certain I would have gotten more had my listing been shown.

Can you give a zero stars? I never write reviews good or bars but this one absolutely deserves it, StubHub is terrible bought tickets for an event never received them they offer subpar tickets as replacement which I could get on ticketmaster direct for half the price, they email 30 min before the event, "Sorry we don’t have your tickets. Here are some options or full refund." Who wants a refund or inferior service? We supposed to be sitting with a group of friends, our resos and night was disrupted and the experience was awful, just sorry nothing we can do.

Purchased tickets for “Good Night and Good Luck" for June 5. Tickets supposed to be delivered by email at 4 pm for a 7 pm curtain. These tickets were not downloadable. The theater management informed us this was a common occurrence with Stubhub and there was no way they could provide us with seats. Customer service at Stubhub was of no help and kept me on hold for more than 15 minutes. Her English was difficult to understand. Never deal with this company.

Absolute garbage company to deal with. They over charge, hid fees and then in the end your tickets will not arrive. Their customer service is horrible and needs an complete overhaul. Don't buy tickets from these criminals. I would give zero stars if I could.

Worst EXPERIENCE EVER. Never got the TICKETS that I paid in advance. Filed 4 claims and NOTHING. NEVER EVER BUY FROM THEM!!!! If I can give them a minus star I will do it. NOBODY took care of us. They just took the money and overcharged the price event.!

Bought Section 10 tickets for $85 each on StubHub and was given lawn tickets instead — worth only $30 on Ticketmaster. No apology, no refund, and zero resolution. Really disappointing. Please think twice before using @StubHub. #StubHub #TicketScam #CustomerExperience. I strongly recommend avoiding StubHub. Many customers, including myself, have had money taken without fair resolution. It’s incredibly frustrating, and support has been unhelpful. Please consider buying tickets elsewhere. #StubHub #CustomerService

Never again. Bought tickets over a month in advance. Immediately received a confirmation email and was charged. The access code provided in the email didn’t work, so I called them. The problem was “escalated”. Never heard back so I had to call them multiple times over the month. Was assured it would be resolved. The morning of the concert, still no tickets. Called them, was told the seller has to send the tix by 11am. At noon I called them and was told I would have the tix no later than an hour before the concert. What?! It takes 2 hours to get to the venue. What if we get there and there’s no tickets?! He said I would get a refund. So…I’m supposed to drive 2 hours in the HOPES that I get tickets?! Why would I do that? So I told him I wanted a refund, he said I have to wait till an hour before the concert. This makes no sense. Put in a dispute with my credit card. Let’s see what happens.

If I could give this site a zero I would. I traveled to Nashville, TN from Austin, Tx for the CMA Fest. Only to get there and never receive our tickets. We had to buy other tickets on GameTime which were 1/4 of the price we were charged with StubHub and we received our tickets immediately after the purchase. I will NEVER use StubHub again even if it's the last ticket service available. Horrible service and horrible communication.

Sept 2024 I bought two tix to Billy Joel at Eccles rice stadium. The show was postponed one year…but on May 23 2025 Billy Joel announced he had brain issues, so he canceled all future shows. Ten days later no refund from STUBHUB. Ten biz days. I called AMEX and reversed the charge. It’s very easy to do with Amex. I highly recommend this card. Still never got refund a month, after, but it does it, after because Amex fixed it. I will never ever ever use Stub hub again.

I am writing this review because I am very disappointed in StubHub's service. I purchased two tickets for $418.60 back on May 13th for the Friday, June 6, 2025 CMA concert. The was for my granddaughter's birthday; she had been looking forward to this concert for a whole year. When we tried to access our tickets on June 5th to put them in our wallet, we were told our tickets were canceled. We made numerous phone calls but was told to check with CMA. We checked CMA's app and they told us our tickets weren't ready yet. We drove to Nashville; spent money on a hotel; but our tickets never were ready even on the night of the performance, and my granddaughter was heartbroken. She cried and after this, it caused her not to want to attend any CMA concerts anymore and I don't blame her. I would never have paid my money if I had any idea this would happen. I request a full refund for tickets I paid for, but we never got to use.

STAY AWAY FROM THIS WEBSITE. This website never sells counterfeit tickets. I got scammed twice, and the customer service is unresponsive and useless. They tried not to refund you, regardless of the circumstances.

Bought tickets to a minor league game. Seller never delivered the tickets. They offered me way worse seats at the same price. Selected a refund. Customer service said I will get a refund in 8 days. They took my money very fast. Slow to give it back when they don't deliver the product they are selling. Try to bait and switch you at the last minute.

Never ever do business with this company!!! Never!!!! We purchased tickets in September for a June concert. Received the “your tockets are ready” email, went to download the tickets on our way to the venue and they would not download. Called StubHub by chat and then phone, spoke to someone for TWO hours who asked all sorts of ridiculous question. I had to explain over and over what I was calling for, even sent screenshots. Was finally told the tickets are not available and I have an option for a refund. The concert is in a few hours, we purchased parking passes, took time off, paid for hotel, purchase the tickets in September, received the “your tickets are ready “ email….now they are telling us they have no tickets??? Unacceptable. Currently sitting on hold in a gas station parking lot waiting for a supervisor.

I purchased a parking pass that on the ad said was .3 miles from the stadium we were attending, after receiving the parking pass a week later the address on the ticket was 1.9 miles away! Totally different address. I contacted them twice on chat, sent several different emails and was on the phone for an hour and 45 minutes with their supervisor. Still not resolved! They do not honor their purchase protection program that they claim to have. Don’t purchase anything from them! They let anyone say anything post false info to sale whatever they want and you lose out!!! t

I purchased tickets to a softball game in April 2025. The game was canceled due to rain. StubHub is now telling me they will not refund me for my tickets because the game is being rescheduled for the 2026 softball season. Because this game was “rescheduled” for 2026 they will not refund me. They also cannot give me a date for this “rescheduled” game.

StubHub charged me $210 for a general parking pass. I thought the pass was attached to the ticket price. It was not, and no refunds. This is such a scam. I will never buy from them ever again. Scam, scam, scam, scam.

Folks DO NOT buy any even tickets from StubHub!!!! I had a disappointing experience with StubHub. They shamefully overcharge for event tickets, and on top of that, they add an outrageous 50% in additional fees to the ticket price. To make matters worse, refunds are not even an option, leaving customers feeling trapped. When I reached out to customer service for assistance, it felt like they were just pretending to help without actually addressing my concerns. I would not recommend StubHub to anyone looking for a fair ticket purchasing.

I bought and paid for tickets for a Broadway play, over $700. I was told that the seller would release the tickets on the day of the show. This didn't happen. I made numerous calls to StubHub, and customer service was of no use. I reminded them of their guarantee. I got an email saying that they would replace my tickets- this was after the show ended. I'm now being told after a review, I will get my money back. I'm not holding my breath. Don't deal with this group, no matter how good the seats/price might seem.

Stubhub violates their seller agreement, routinely. I sold tickets on May 22, uploaded as instructed, but Stubhub failed to transfer them and then charged ME penalties! I have proof and spoke to agents who said Stubhub had it covered. What was advertised as simple convenient way to sell tickets (for a substantial fee) has turned into a costly and time intensive endeavor for me. Stubhub makes an error, charges seller hundreds of dollars, then tells seller to wait for over a month for them to "look into it". A ridiculous situation where the user takes the hit, not Stubhub. After researching, I've found out this isn't an uncommon scenario. Seller beware!

On 4/14/25 I ordered tickets to an Atlanta Braves game on 6/1/25. I started calling customer service when I still hadn’t received them 2 hours before the game started. I got 3 different people who all read the same scripted message telling me they had until 1:35pm when the game started to send them and that they’d an email with my opinions (never got an email). When the game started I texted customer support who at first agreed to refund me but then changed their mind when the tickets were sent 7 minutes after the game started saying it was close enough, even though this violates the terms of the Fanprotect guarantee policy. This company is a joke, the fees are much lower on Seatgeek and they sent the tickets immediately.

Bought two Orchestra seats for LA Philharmonic concert at Disney Hall in Los Angeles. My daughter and I got dressed up nicely, drove an hour, parked our car in their expensive lot, and went up ready for a wonderful evening. Instead, the door person said our tickets were fake. Went to the box office and they confirmed. Couldn't get a hold of anyone at StubHub in the half hour before the concert began and they closed the door, so we were forced to go home. Will never trust them to verify their tickets again.

StubHub offers a valuable service, but when you are trying to sell tickets to an event that isn't mainstream and in their wheelhouse they are sorely lacking. Their event website is a joke and their customer service people can only tell you what is on their screen and that is what you already know. They seem to have some agreement with the Goliath of the industry, Ticketmaster, but their customer service people should know the ins and outs of that relationship and how it affects buyers. I am so glad this event is soon and I am rid of this nightmare.

I purchase tickets for this evening earlier this month. The tickets were never sent to me. So I called customer service with StubHub for assistance. I ended up just asking for a refund. This was after 2 hours of the parking pass being released but the tickets were never released to me. The suspicious part of this is the customer service. Rep from StubHub gave me a call back. I appreciate her being attentive. However, I've never heard of any box office. Giving you a call back. I have never participated from StubHub in the past. And I won't be doing it in the future.

Horrible customer service!! Fraud occurred on my account. Spoke to customer service over 20 times. Never resolved my issue and I lost hundreds of dollars. They don't care about their customers. DO NOT PURCHASE TICKETS THROUGH STUBHUB!!

I listed 4 concert tickets on StubHub for sale. 2 days before the concert I checked my tickets only to find "You have no listings". I had a chat agent confirm my listings were active for 2 days, yet I could never see the listing on the website. This was a sold-out concert yet I got 0 offers. The chat agent admitted it was an error on their end in processing. I am now out $450 per ticket. A customer service agent was I spoke with was no help and put me on hold to "look into the matter" and never came back online.

I went to a concert in Columbia SC on May 16, 2025. I purchased a parking ticket for the event. The receipt said the event was 1.1 miles away from the event. We had to use Lyft to get to the event, cost approximately $20. After the concert we used a golf cart to return to my car, another $20. There were plenty of parking lots across the street from the event. When I contacted StubHub for a refund they went by the mileage listed on the ticket, no refund was issued. If I was able to rate them less than a 1, I would have. I will never use the parking services attached to an event ever.

HORRIBLE! DO NOT PURCHASE TICKETS FROM HERE. The day of the event we got an email saying our tickets were ready, we were on our way to the event which was almost two hours away, I was on the phone with them the entire time, they kept telling me they were fixing it, when we were at the door of the venue they told us they don't have the tickets available that the only thing they can offer is a refund. WHY MAKE ME DRIVE ALL THE WAY TO THE VENUE IF YOU CAN'T PROVIDE TICKETS I PURCHASED MONTHS AGO!

StubHub has failed me in a SPECTACULAR way. I bought my tickets for Stray Kids Orlando in November of 2024. I bought a very specific section and row in order to near the stage. Two days ago, several months later, they emailed me saying my tickets have been “upgraded.” This “upgrade” meant that I was moved to the VERY TOP and VERY BACK of the stadium. This is in no way an upgrade. When I called and asked about this issue, they assured me that they would find me “comparable tickets.” After two days with no communication from StubHub I finally called back and they informed me that the “upgraded” tickets WERE the comparable tickets and they could do nothing about it.

I purchased tickets over half a year ago. The game was rained out and said it was postponed. The season ended with no resolution. I called many times only to be told they could do nothing because it still said postponed. 6 months later still nothing. I have been more frustrated with a ticketing company. Very hard to deal with and contact. Very bad at offering resolution.

Very disappointed in this service. What a bait. I paid $173/ticket for a concert, to have it provided by someone else at $79/ticket. I paid a total of almost $400 in FEES!! Receipts are attached. Please DO NOT get fooled like I was. Search for a different method to purchase tickets!

I’ve been on the phone over five times with the StubHub team and each time I get a different answer. I was supposed to have an even tonight and they’re telling me I’m supposed to receive and email for a refund/replacement ticket except I’ve been told that since Thursday and no email. Nobody seems to know anything. Everybody always gives me a different answer. I paid almost 300 bucks for one ticket. And I still don’t even have an email. They said it was MY fault at first but it was actually the seller who sold the tickets to MY seller who canceled the tickets. HOW IS THAT EVEN ALLOWED?!

Stub Hub's "Fan Guarantee" needs to be renamed the "Screw the Fan - Guaranteed". I bought Santana tickets. He was a no-show. The show has not been re-scheduled and is booked out the rest of the year in the US and around the world. He will not return to my venue in 2025. So, NO cancellation. and No Refund. Stub Hub sits on the fan's money "Indefinitely". I could die before they cancel or re-schedule. If the show can't be rescheduled in a reasonable amount of time (30 days), then the event should be "Cancelled" and the Fan's ticket money with all fees returned.

I purchased tickets for the JAWS symphony experience in Kansas City. I never received any email confirmation. I called StubHub 3 times the week of the event. They said I would receive an email with the tickets or an option for other seats or a refund, within 1 hour of the show starting! Still received no email! Called 15 minutes after the event started and demanded a refund email- SHOCK, that email came through without any problem. Horrible company, will never use them again.

I purchased expensive tickets (almost $200 in just fees) advertised from StubHub as amazing to the CocaCola Roxy in Atlanta for Empire of the Sun. I arrived to find the entire view of the stage obstructed. This was not disclosed. I reached out to StubHub executives and they had an assistant call me to say this was considered a crowd control issue and nothing they can do. How is people sitting in their paid for seats considered a crowd control issue? Buyer beware. Section 201 Row B seats 3 and 4. Definitely feel like I was scammed.

Worst experience ever! Bought tickets 2 Months in advance. The evening before our event, they said the seller had taken back our tickets. We called and they said they had until noon the day of the event to make it right. 3 phone calls later, they finally replaced our tickets. All was good until minutes before we walked into the stadium and for a message that the new tickets were no longer valid! StubHub did nothing to help but the gain bridge ticket desk finally got it made right!

Bought tickets online then on game day they said our tickets weren’t any good 😌 Also, had to send them back to get a refund. Had already transferred 3 tickets and had to get them back before a refund.

We bought tickets to a Cubs game - section 122, aisle seats, good price. The day of the event the seller could not deliver the tickets and offered us worse seats for the same price. We asked for a refund. We got a partial refund for the tickets minus the fees. A month later we're still waiting for the remaining refund. Last time we'll buy on StubHub. Clearly they are encouraging scammers. Many other ticket options.

I bought concert tickets a month in advance and never received the tickets or QR codes. I called customer service multiple times leading up to the event and was told I’d receive them the day of. On the day of the concert, I called seven times. Each person I spoke with gave me the runaround, stalled for time, and promised to call back — no one ever did. I was in the car with friends, all excited for the event, and ended up feeling embarrassed and frustrated as it became clear that this company had completely dropped the ball. I had to buy tickets last-minute through another app just to salvage the evening. This is not just poor service — it’s careless and disrespectful to paying customers. I will never use this service again, and I strongly advise others to avoid it.

On April 15th, I purchased two tickets for a Golden State Warriors 2nd round playoff game, date and opponent to be determined after the first round. On May 2nd, before the first round was over and the date was still undetermined, I received tickets for a preseason WNBA Golden State Valkyrie game on May 6th. I proceeded to fill out multiple online forms, call, and email, and finally received notice on May 6th that they were contacting the seller and were hopeful I would get the right tickets.

I bought tickets to an event in the orchestra section for around $100 dollars well in advance to get a good deal. The tickets were also priced cheaper on Ticketmaster at that time. The day of the show, Stubhub notified us that the seller was having trouble getting the tickets to us. There is no excuse for not having tickets that have been sold. This is essentially fraud. All they did was sell the tickets at the last minute for a much higher price to someone else and then offered us the worst seats in the house as a replacement. I recommend never using this company and think they should be sued and shut down for fraud. They have no business operating in ticket sales with such unethical business practices.

Order#**. I got injured (torn ACL, PCL, MCL) and prohibited from travel and cannot attend game in Portugal. I am out $260 and I relisted (#**), but I am being prohibited from listing in the "recommended view" by the Stub hub algorithm because I don't have Row and set details listed even though I cannot list them because I do not have my tickets and won't have access until 5/17/25 the day of the game. They advertise Fan Protect with 100% money back guarantee if the seller does not upload ticket by 5/17/25, and 100% resale opportunity but are also denying me from sale due to their algorithm "preferred view" settings.

They are horrible. Unreliable, I did not know that the seller can refuse to give you your tickets. I was at the game at the door and the seller refused to give me my tickets. Well guess what because I was there at the door StubHub screwed me. Gave me worse tickets for the same price and I had bought three tickets. And for my trouble they gave me $2.00 credit. That is so unfair. I am in my 60's. Told them I had handicap. That I had been standing over an hour waiting. They have not wanted to read or help me. I am not asking for my money back. All I wanted was the difference in the tickets. Now I realize how bad their reviews are. You have to go somewhere else not StubHub. Do not do it.

I wish there were negative stars! I have been trying to get a refund for a fraud on my account since Feb 2025. I have contacted their customer service many times. I have filed complaints with the Better Business Bureau, The Federal Trade Commission and my States Attorney General. I spoke with a customer service rep and they deactivated my account due to suspicious activity but I can’t get my refund unless my account is active but they won’t activate it until my refund is processed and the matter is closed. Make that make sense!

StubHub. We will never buy tickets from StubHub again after our ticket fiasco on Saturday, May 10, 2025. On February 18, 2025, we purchased 2 tickets for the Cleveland Guardians/Philadelphia Phillies baseball game on May 10th, game time at 6:20 pm. The instructions on the receipt stated that we would receive our tickets by email to download the day of the game. We had bought the tickets as we had a family member on the team, so we had planned to enter the stadium early to watch warm up and have time to see all of the stadium. By 4:50 pm, when the gates opened, we still didn’t have the email with tickets, by 5:30 pm, I began chatting with a customer service person.