StubHub Reviews

My husband purchased tickets for Dwight Yoakam. He paid $198 per ticket and got two. The day of the concert, he did not get the tickets until an hour before the show, that’s after a whole day of trying to get his tickets sent to him. When he got them, he was told the venue changed and the tickets were crappy nosebleeds for $66 a ticket. They said they couldn’t do anything and can’t do a refund since we received the tickets. They say they have the “fan protect guarantee" but that didn’t do anything but protect the scammer sellers. They are just as guilty of a scammer. They have the same skit each time I called. I was scammed by the seller through stub hub and stub hub! Please don’t buy from them.

Be careful when you purchase parking passes for certain venues. Some of these passes are from private vendors or residences, which have restrictive conditions like when the space is available to be used and for how long, and are located some distance from the actual venue. And of course, none of this is adequately disclosed on their website prior to the purchase. Buyer beware, because you do not want to get ripped off like I did!

STUB HUB is a complete scam. I will never use this company again! They did not provide my ticket as promised, cancelled ticket 5 minutes before show. They offered another ticket option with a small discount and I never received that ticket either. I am still calling them to get my refund. They keep telling me they are escalating my case and it will take 72 hours to get back to me. This is horrible customer service. I am on hold now waiting to speak to a supervisor. I am going to report them to the BBB.

Bought $400 ticket to see the Giants versus the 49ers for my birthday. This would have been my first ever NFL game to see my favorite team the 49ers and I was given the wrong ticket. Within 30 minutes I had to leave due to giants fan yelling at me for being on the wrong side. Waited outside until my friends was able to give me a ride back to Connecticut. I called Stubhub customer service and could have done is give me 25% for my next purchase. I explained to them that I will never use this ever because I was scammed from my original seats only to find out that the seller was sitting on the original seat that I purchase. I asked if they can cancel my remaining payment that I still owe. They said no because I used the ticket I received. I explained I didn't have any choice. I was left to endure the humiliation and embarrassment.

I wish I would have read the reviews on Stub Hub before I purchased a ticket for the Robert Plant show in Wheeling, W VA. I bought the ticket and was charged about two weeks before the show. It gave me a row and a section, but not the seat number as it said the venue had not yet released the seats, which I took to mean it might be where the sound board could be. I drove 500 miles, visited some family nearby and started trying to access my tickets three days before the event as I had received an email letting me know my ticket was ready; however, on their website I was caught in a perpetual loop, had to create additional accounts with Ticketmaster and continually check my spam mail. I emailed customer service and received nothing but an automated response several times.

My mom and I had a wonderful time at the Sphere last night. StubHub was a good source for great seats at a fair price. My only complaint is that they sold a parking pass through ParkWhiz that was described as being for the Sphere Parking Lot, but in reality, it was nearly 1.5 miles away from the venue which my disabled mom would not have been able to make. We ended up parking at a strip mall and taking an Uber to and from the venue, turning a prepaid $45 parking pass into a $100 rideshare trip. When StubHub asked me to rate my satisfaction with my purchase, I attempted to leave feedback, but the site simply took the 1 star I left and promptly ended the survey.

Bought tickets on StubHub for a football game… I got confirmation email of my tickets. Seats /Section. StubHub then changes the seats to worse seating and no recourse to get my money/refund back. Customer Service said they are the middleman but do not guarantee the seats.

Very pathetic customer service, bought tickets for an even and parking passes, got the tickets for the even never got the tickets for the parking passes, on the phone with customer support they cannot help me until after the event is done, so what does that help me even if the protection plan was purchased… I will never buy from you again and will make sure to tell my friends not to get anything from StubHub. This is sad.

Be aware that they will often sell you tickets that the event organizer has specifically said that you cannot buy tickets from a reseller. Thus they often have have tickets that may not get you into the event. Should you buy legitimate tickets from them and should you have no problems with your purchase, they may be OK. But should anything go wrong with your purchase, their customer service team is there to deflect, obfuscate, and overwhelm you with BS, and will do literally nothing to help you. You can do better than this outfit.

Worst customer service and terms for any reseller site! Bought tickets back in September for a November show. Have yet to receive my tickets and they give the seller up to 3hrs prior to date of showtime to release them. Last time I will be using them and will not recommend.

Total ripoff. I spent $300 for 2 tickets, and only 1 ticket was delivered and worked. I called Stubhub numerous times and they said that it is not their problem. Stubhub got my money, but I did not get the 2 tickets. Stubhub customer service is the worse. DO NOT USE STUBHUB

Please keep your money and DO NOT use this site. Customer service is the worst. Multiple attempts made to cancel the $200 charge they gave me. I sold a pair of tickets and transferred them. Perfect right? Then StubHub sold the same pair of tickets to another couple the same day. How is this my problem?!?! Somehow I was responsible and charged for not transferring those tickets which I already sold and didn't have.

Absolutely awful experience with StubHub. I ordered a ticket THREE MONTHS in advance. The ticket was never delivered by the seller. I reached out FOUR times and StubHub refused to help; only approving my ticket a few HOURS before the event when it was too late. Customer service was completely useless. This company is a scam and deserves ZERO stars. Never trust StubHub for any event tickets.

I purchased 2 tickets for a show that was supposed to take place yesterday, October 30th. The show was cancelled per Ticketmaster on October 7th, and told a refund was due within 7-14 days. Nothing. I have been on the internet with Customer Service for over an hour. They indicate the show is "Postponed with no new date". All shows for this entertainer have been cancelled for this year, 2025. All StubHub says is "Watch your email for update." I have sent link about the cancellation, screenshot of the email from Ticketmaster and still nothing. I will never purchase anything from these guys or any other online ticket agent again. I will only go to the box office and purchase or not go at all. What a total ripoff. Just look at the reviews with one star. I have to eat the $350, it looks like. I feel sorry for the other person below this that paid $2500 and nothing. I have lived and learned. I wish there were other review sites I can contact about this crooks.

Purchased tickets that showed status invalid. Started contacting customer service 2 days before the game and was promised tickets would be valid or I'd get replacement or refund. Tickets were not valid at the gate. Contacted customer service and was told I'd need to just wait but I told them I wasn't waiting and missing the game. I said I'd buy new tickets and I wanted a refund. Was told it was escalated. Almost a week later and I'm still fighting them. They keep telling me the "escalation team" denied my refund but they would escalted it to the other "escalation team" but no reason why and never received any actual response from this "escalation team". Just told this when I contact customer service each time. I've filed a dispute on the charge and if I don't get the charge off, I'm filing a civil suit. I refuse to let this go. I was told repeatedly their "FanProtect Guarantee" meant I was covered each time I contacted in the days leading up to the game.

What a disaster buying football tickets on StubHub! I ordered 4 tickets a couple of weeks before the game and received the wrong tickets about a week after ordering via email, in a section more towards the end zone. I requested the seats I ordered and the "seller" was unavailable. StubHub offered me a 25% discount or a full refund. I told StubHub I would let them know what I wanted to do. I then looked on StubHub and the seats I had ordered were still on sale! So, knowing I could return the incorrect seats, I ordered the same seats again! So, I waited to get the email with tickets. It got to be the night before the game and finally I received the tickets. They were not the seats I ordered once again and worse seats than the incorrect ones they sent me the first time, ugh!!!! So, I have my childhood friend, his wife and my 91 yr. old mother to take to the game and purchased 4 seats two times and never got the seats I ordered.

I was chatting with an agent who assured me my ticket would arrive because it was about an hour before the show start time and I hadn't received it yet. Well the ticket never came. I have since been refunded. However, I drove all the way to the arena because the agent assured me I would have the ticket. Even if it's 1 minute before the show. Tickets didn’t come. Customer service is awful. See photos of our chat. Be careful. Their guarantee is bogus. They offered me 3 other options for seats that were far from the stage. Not comparable like the guarantee says. I can’t wait until there is another class action lawsuit against this company.

The most awful and frustrating experience! Sent me wrong ticket. I returned it. Was not able to go to the concert! Now they are refusing to refund my money. I have been on the phone with them for close to 8 hours this past week.

Bought tickets for football game, listed them for sale 6 months before event when we no longer could attend. Went online several times to check and it was difficult to find my listing. Day of event I received email that my tickets were available for download, how did they get changed from "for sale". Fixed that then an email that ticket sold, followed the prompts to transfer, about 1 hour later I was informed something was missing, did it all again then it was in pending status. Online chat confirmed this. Then 30 min to event I was told sale canceled by buyer. Now I'm told I'm getting a $90 charge because transfer canceled! I'm so mad, I have filed disputes and complaints w BBB. Don't even consider using g them, move on.

Purchased tickets from Stan Harbor, which included row and seats. They confirmed and charged our credit card. Shortly after they canceled them and gave us a credit on our credit card then within a half hour they offered us new tickets with only the row not providing seat numbers. I refused tickets without seat numbers. They said I could go to Ticketmaster and my account And see where the seats were. I did so and found nothing. I did find seats in the same row at half the price they were offering. So I bought them. I went back to StubHub and told them I was not accepting their offer and cancel them and they said they would release the seats however They charged us for the seats anyway and I have no recourse to get my money back as there is no refund for tickets issued. The people on StubHub just play games to get higher prices. Buyer beware. This is a complete scamming app.

I’m honestly heartbroken and furious with StubHub. I trusted them completely when I bought my concert tickets, and they never delivered them. I spent weeks looking forward to this event, booked a hotel, and even paid for plane tickets just to be there — and all of it went to waste. StubHub kept saying the tickets would arrive, but they never did. I was left stranded with no entry to the concert I had dreamed about attending. I can’t even describe the disappointment of standing outside the venue knowing I paid for everything and couldn’t get in. This whole experience cost me time, money, and excitement, and I got nothing in return. I’ll never buy from StubHub again, and I hope no one else has to go through what I did.

I had tickets up on StubHub for resale. The 2 tickets both sold to 2 separate individuals. I sent one of the tickets back to Ticketmaster as one of the buyers did not accept the ticket. Both tickets were accepted by the buyers. StubHub charged me for a full ticket price of $227 dollars after the concerts, saying I did not transfer the ticket however the buyer accepted the ticket. It took 1 hour on the chat to finally get a telephone number to contact them. I was on the phone for 4 hours and 45 min, was hung up on 3 times while waiting for a supervisor. After 30+days, they denied me payment, stating it was my fault and they provided no proof. I have over 20 emails and screenshots and they just said, the decision is final and yes that must be frustrating. A total and complete scam. A class action lawsuit should be brought against them. There is no oversight and basically, we are at their mercy. It’s appalling.

First time customer. I wish I had read reviews before I purchased tickets for NBA Young boy 10/28/25 in Houston Texas. I purchased tickets in section 115 and I was given tickets in 434. Called multiple times to get it corrected. Kept getting run around. No one there is a real American everyone is foreign with a horrible accent, they over talk you at least they tried to i was not having that! I will never ever do business. This company needs to be investigated and put out of business immediately!

I purchased tickets for Paul McCartney's concert in Tulsa Oklahoma. I purchased my tickets on July 15, 2025 for the concert October 22nd 2025. As of October 21st 2025 My tickets had not been released. I had to call to check on them to get them released. When I ordered my tickets I was mislead into buying a parking pass which I didn't want to purchase! It said it was going to be about $66 where it ended up being $100.

I’ve used StubHub before, but this experience was unacceptable. My event was postponed, and the notification came 35 minutes after it began. Customer service offered no solution and was quite rude. I’ll be looking elsewhere for tickets from now on.

I purchased tickets for The Lion King in July, I paid $220 for two tickets for October 23rd. I received a text message saying they were upgrading the tickets and to "accept them." I found out that they gave me seats that were worth HALF the price I paid them and were a huge DOWNGRADE. I called them to get this resolved and was told different things by each agent. I was hung up on TWICE. They were completely deceitful and could not put a sentence together to save their lives. One agent actively engaged in telling ME I was the one "changing my story." What they did is illegal and the way they treated me is abhorrent. I looked online and saw that this is something that happens repeatedly and there are numerous lawsuits against them. They should NOT be in business.

The concert I purchased tickets for $1200.00 was cancelled. No reschedule date weeks later. They will not refund your money & it can go on indefinitely if it’s still classified as rescheduled which could be a year.. Think about them holding onto thousands & thousands of customers' money for all that time what they make. What a rip off. Scam. NEVER purchase tickets through them.

We will never purchase tickets through StubHub again, horrible experience. Purchased tickets through StubHub, tried to access them on the night of the event and were not able to. We were on the phone with StubHub while the event was going on, providing all of the information they requested (screenshots, etc.) showing us not being able to access the tickets. StubHub said they would re-issue the tickets, they never did, we missed the concert. After, when trying to get StubHub to rectify, their only answer has been 'the tickets were issued correctly', without providing any proof of this, when requested. Avoid at all costs.

If I could give negative stars, I would. I had a horrible experience as the $200 ticket I paid for was never transferred to me. I was on the phone with customer service on the way to the event. She offered me a replacement ticket which was for general admission and not the pit area that I paid for. I was unable to go to the event with my friends because they were all in the pit and I would’ve been off by myself in the general admission section. They refuse to give me a refund since I “accepted the general admission ticket.” It says 100% guaranteed on their website… That is definitely not the case. Never using them ever again.

DO NOT PURCHASE FROM STUBHUB!!!! In June of 2025 I purchased tickets through Stubhub to an event in October 2025. Months after purchase I still had not received tickets and decided to inquire about it because other members of my family used Ticketmaster and received tickets at time of purchase (Now had I got a discount maybe I could understand, but no I paid way more for my tickets than they did and was empty handed after purchase). I chatted w/ a support specialist in August who stated the event holder had not released the tickets but no worries I should receive them soon.

Just terrible experiences with Stubhub. One music show I ordered tickets and they never arrived. I spent an age on the chat 30mins before the show started to get replacement tickets. I was an hour late for the show. More recently I got the same problem with Stubhub selling the promise of tickets. No sign of tickets the day before the show. I spent another age on their chat and they promised me a refund and so I didn't go to the show. No refund appeared so I spent another age on the chat and they told me the agent did not 'screen shot' the chat so they have no record of it and so not giving a refund - is that really believable, surely they have to back-up the chat history. For me it's not really about the money. These experiences are supposed to be fun so I can never use Stubhub again and would not recommend anyone else to do so - avoid.

Awful experience and never received our tickets that we purchased. We have spent the entire day on the phone trying to get a refund and they just keep giving us the runaround. I will never use this business again and highly discourage it to anyone!!

On 6/17/25, I purchased 4 tickets to a concert in Dallas, TX. The tickets were not automatically transferred, but showed an "OnTime" status. On 10/17/25, I contacted StubHub and asked where my tickets were, and they explained that they would arrive on Monday, before the concert. On 10/20/25, I contacted StubHub again and advised that my tickets were not delivered. They assured me that I would receive them before the concert.

I ordered two tickets through StubHub for a concert for my daughter’s 18th birthday — Plus paid extra for parking. The tickets were never delivered. Their customer service chat only (because you can’t actually call anyone) kept telling me to “just wait until closer to showtime.” Well, the concert sold out, tickets never arrived, and my daughter ended up heartbroken on her birthday. When I contacted them the next day, they said they’d refund the ticket cost (still waiting to see that happen), but told me I’d still be charged $70 for parking since that ticket “was delivered.” So apparently, I have to pay for parking at a concert I wasn’t even able to attend — because StubHub failed to deliver what I paid for. Totally unacceptable. Poor communication, zero accountability. Avoid StubHub at all costs.

Complete thieves. Avoid. Stole my money for a concert, then 15 minutes before the show, told me to open an account at Ticketmaster to check, then said the tickets weren’t available. They then “offered” replacements seats after 30 minutes of the show started and then said they couldn’t offer full refund because they offered me WORSE, farther away replacement seats and that was the contract. I ended up with no concert and no full refund. In the end I lost big time.

Bought 3 tickets to ART in NYC, decided to pay up for the CENTER Orchestra seats, the confirmation said as much (in writing). When the tickets arrived electronically, the day of the event, we used them at the door and were seated in the RIGHT Aisle, a $250 per ticket DOWNGRADE. The theater confirmed those were NOT the seats we paid for. We had used the tickets to walk in the door - so according to Stub Hub THAT is where the customer service, or "guarantee" ENDS for StubHub. "Sorry, you walked in - it's not our responsibility anymore." Made numerous attempts to correct and find a reasonable solution to no avail. BUY FROM THE SOURCE, NOT 3RD PARTY SELLERS.

Purchased tickets to the Packers Cowboys game and not only were the tickets I originally bought resold I was provided new tickets 20 minutes after the game started, and they were worse tickets than I had originally purchased.

I never received my four tickets to the USC versus Notre Dame game that I paid for in May 2025 for the game in October 2025. I am out over $1,100.00. StubHub is fraudulent in its business practices. The customer service people said communication was sent to me with ticket transfer information but the communication did not include what they said.

I bought a parking pass for $31.00. When I got to the event I only had one QR code that was sent to me for the whole event. Never found my parking pass. The parking agent scanned everything I had, nothing worked.. So I had to pay $40 to park, they would not refund the $31 to me..

My friends and I bought tickets off of StubHub for the Tate McRae concert. They were good seats, but we got an email later saying we were “upgraded” free of charge. Once we got there, we went to our new seats and they were fully behind the stage and you couldn’t see a thing, also no one else was sitting in the section. These seats would have been significantly cheaper and this is fraud. When I called for a refund the next morning, they told me they could only take action if I had contacted them during the concert (which isn’t even during their customer service hours). This is ridiculous and unacceptable.

I strongly advise against utilizing the services of this company as they have proven to be highly unreliable. Specifically, I purchased tickets for an 8:00 p.m. show on October 18th, 2025, but upon receiving the tickets, they indicated a 5:00 p.m. show. Despite verifying all other details, which confirmed the 8:00 p.m. showtime, the tickets were invalid upon arrival at the gate. Upon contacting the company, I discovered that they had mistakenly given my 8:00 p.m. tickets to another individual attending the 5:00 p.m. show. Furthermore, they attempted to sell me additional 5:00 p.m. tickets for the same day, despite the fact that it was already 8:00 p.m. Their actions demonstrate a significant lack of competence, and I would strongly recommend avoiding their services.

StubHub is possibly the most despicable company I’ve dealt with. I purchased tickets while in the USA for a soccer game. The prices were all marked with CA for a Canadian currency. After making the purchase they charged my card as if I payed in USD which was $250 more than I expected. When I called they told me that although they mislead me with which currency I’d be charged in they still won’t let me return my tickets.

I bought a ticket for a show in Canada! I have a Canadian account! I was charged for my one ticket in USA dollars so ended up being an extra $50. It did not say USA dollars. I am in Canada and the show was in Canada. I complained and they said, "Sorry, there is nothing we can do!" Absolute bullshit! I bought 2 tickets weeks before for the same show and it charged me correctly! Canadian dollars. The event did not charge in USA dollars, so the fact that they did this to me is WRONG! I will never buy through StubHub again! I will be going to the Better Business Bureau and the media about this! They pissed me off over $50. So lame!

Got tickets for the wife and I for the Brandon Lake concert! The concert is today Oct 17th, we paid for the tickets April 5th. Traveled almost 4hrs, paid $30 for parking as well as paid for a hotel. All to get to the concert and have no tickets! We even paid extra for the guarantee and still NOTHING! Do NOT USE this SERVICE AS THEY ARE THEIVES! PLEASE READ REVIEWS BEFORE BUYING!!! Wish I would have!!!

Never buy the address on parking pass. The parking was about 30 blocks from the venue and wasn't explained where it was. There was no one there to assist you. It took one over hour and a half to find and it made me miss hour of my concert. I had to pay for parking closer to the event. They didn't want to refund my money. Tickets for concert was ok. That is the only reason I gave them a three star.

It was my first time using StubHub, I bought tickets for an event for Jan, I found it shady that they tell you your tickets will arrive the same day of the event, I ended up getting the tickets and they put me in a different row than what I paid for, I specifically wanted row 14 and they put me in row 13, I don't like that the seller has the option to change your seating to whatever they feel like. I was very upset because my family would be sitting apart from us, and they tell you that they're escalating the issue and will help you and whatever. But they don't they tell you they can't refund you, that it was an upgrade.

I would not recommend and will never purchase tickets from them again. It’s not reliable, I only ever got 2 of the 3 tickets I paid for and so one of us didn’t get to attend the out of town concert. StubHub would not make it right, I never even received a refund. Tickets didn’t come until the day of the concert. Nerve wracking experience!

Purchased concert tickets two months in advance to find out that I wouldn’t receive the tickets until 2 hours before the concert starts. Fast forward to day of concert - tickets I purchased are no longer available and would I like to accept alternative tickets which are worse seats. Customer service is terrible. Spoke to someone hours before the concert who said they would call me back - got a phone call from them AFTER the concert ended asking if I wanted to accept the alternative tickets!!!

Stubhub is very deceiving. They don’t tell you you’re buying a resold ticket. They won’t give you your money back. Customer service is horrible and not helpful. Please avoid Stubhub at all cost. They are not worth the trouble.

Purchased 2 tickets for the Dodgers vs Phillies game on October 6 at Dodger Stadium. The game was changed to Philly Stadium, so StubHub gave us 2 tickets for October 9 instead, which we were unable to make, due to our flights back home. Contacted customer service, and was told that we need to try and resell the tickets on their site, which didn’t sell, so we took a huge loss. We contacted customer support again and was told that they don’t provide refunds for changes in dates for games. Don’t buy tickets from Stubhub!!

Stay away from Stubhub if buying resale tickets!! They DO NOT honor the fan guarantee protection! I purchased tickets to a show for last month. I never received the tickets I purchased instead. I sat on the phone for about 8 hours of the day. Contacting them numerous times in regards to the seller, releasing my tickets. And for some reason, the email with the link to accept the tickets wasn't coming to me. But every email from StubHub directly was coming through. I was lied to about getting calls back or being told that I was gonna have the tickets by the time of the show, starting at 7 PM. Which was not true. The show started at 7. And we were offered replacement tickets.

I received terrible customer service from StubHub. The rep actually hung up on me when I was trying to explain what happened. I purchased parking passes to a Tampa v 49er game. I was never able to access the parking pass. I kept contacting StubHub though my app and was discussing the problem with a "bot". My concerns about not having the tickets days before the event were ignored. The response was dismissive. We opted for an UBER since we NEVER received the parking pass. Now, I am being told that the bot discussion as not recorded. Since there is no record of my calling earlier that it is too late for a refund. There was no indication that the bot conversations were not considered company contact.

I had an awful experience with StubHub. I purchased tickets, received confirmation, and waited for delivery — but the tickets never arrived. I contacted customer service multiple times and kept being told to “wait a little longer,” but the event date came and went with no tickets and no refund. It’s extremely disappointing and unacceptable that a company of this size can’t ensure customers either receive what they paid for or get their money back. I lost both my money and the chance to attend the event. I will never use StubHub again and would strongly caution others to be very careful before purchasing.

I purchased an event ticket and parking pass in July for an October event in Denver. I scheduled the pass for an hour before the show. I got my tickets the night before but did not get my parking pass. I was on the phone with Stub Hub at least 8 times the night before the show and the day of. I was assured I would received the pass. The event was at 2pm, my pass was to start at 1pm. I am on the phone with them as I am driving to the show, frantic because I am from out of town. Finally I am told they were cancelling the pass and putting in an expedited pass. At 1:04 pm I receive an email from Stub Hub saying my pass was ready, I could accept or cancel. I accepted assuming my pass would be provided immediately, then I was directed to an email saying I will receive an email with the pass from the vendor.

A complete scam of a ticket selling venue. I tried purchasing tickets to a play in New York. What I thought I was purchasing was center stage. All that was listed was orchestra and the photo shown was center stage. I go through and purchase and get the farthest left stage as possible. I contact customer service because they guarantee the tickets just to have them say sorry it says left stage. Yeah I get that. That’s why I’m calling. What a joke.

Worst customer service in years. Stall stall stall, that’s it. Called 6 times in 6 months. The customer service agents said they would reply to me. None did. Tickets were supposed to arrive before end of September, now it’s second week of October and nothing. Not a single reply. Lost money time and an invited friend. No tickets. Crazy.

Giving 1 star is being extremely generous. It was a horrible experience. Never again. I was sold tickets that never existed. In fact those tickets had already been sold by Ticketmaster to others. They refuse all attempts to reimburse. Had to go to credit card with a complaint to get my money back.

Was forced to buy 4 tickets to a concert. Was notified that I could sell tickets thru there app anytime , but I would have to walk. The buyers of the tickets into arena. So far so good. Once everything was good to go, it was a 5 to 8 day wait from 9/27/2025 to receive payment for tickets that were sold. So on day 8 I called to see where's my deposit. They then told me it will take another 5 to 8 days. So far 10/13/27 and I've still not been paid.

Had a horrible experience. Purchased two tickets for a show and was denied entry Because they were already used. Buyer beware. Never again!!! Customer service refused to help me in any way after a lengthy back and forth. I had to open up a dispute with my payment company.

The seats purchased were double booked so Stub Hub moved our seats up 1 row but failed to inform us of any changes. Our confirmation email with the tickets attached referenced the original seats purchased as well. When we addressed the issue with the venue we were told that our tickets were invalid and asked to leave. I called customer service and was asked to send pictures of our order conformation and tickets. It was not until this point that I noticed the different row assignment. We missed the first quarter of the colts game, wasted $50 in food items and was not even offered an apology for the inconvenience. We were actually informed that we were upgraded and they were under no obligation to inform us of the changes to the seats ordered.

I bought two NBA tickets, but the link to access them didn’t work. I called for help several times but never got a response. As a result, I was denied entry to the event even I showed them the confirmation number, which was very frustrating and completely ruined my day.

Was unable to access my tickets at the event, clicking the download tickets via my confirmation email simply took me to a blank profile page on Stubhub.com with no ticket access or information. Called customer service several times and couldn’t reach anyone. The next day I called again and they refused to refund my purchase and outlined a convoluted process in which I could have got my tickets that wasn’t mentioned anywhere in my confirmation email. Don’t ever use stubhub.

I was ripped off for a $950 from StubHub. I sold tickets for $450, I transferred the tickets. I got confirmation from StubHub that the tickets were transferred. And then after the event, StubHub cancelled my sale and find me $500 taking it right out of my credit card. So I lost my tickets and they stole $500. They can take money out of your credit card for any reason and call it a fine.

I wish I could give them 0 stars! I had purchased tickets using their services for the first time and I regret it! Worst experience ever. I got to the venue and my tickets that I purchased a few days prior never arrived! So I'm outside the venue waiting around talking to customers service and they were honestly not competent to be in customers service! They gave me run around as if it was my fault why tickets weren't popping up. Finally after about 10-15 minutes they finally send me a link to another option of tickets. When I go to click the link for the replacement tickets (which by the way weren't as close as the original I purchased) the link didn't work to be able to accept the tickets! Long story short all that back and forth to leave me outside the venue with no tickets and on top of that I have to wait another 5- 8 days for a full refund! Unacceptable! I will NEVER use StubHub again, and will urge everyone else not to as well!

I will NEVER use StubHub again. Bought 2 $600 tickets and wound up not being able to go. Tried to sell them on Stub for $400 a piece and the StubHub site listed them as “not recommended” because of excessive price. WHAT??? I literally just paid $200 more on their site and they were recommended as a “great deal”. I lowered the price to $350, then $300 and then $250. Each time it was listed as “not recommended” and hidden from public view. This is 100% criminal. Hidden??!? The tickets NEVER SOLD (a sold out show mind you) and I had to eat $1,200 all because StubHub is a piece of trash. Never again. Just unbelievable.

StubHub is a shitshow. Purchased 5 tickets to a sporting event. Cost was $1200. A bit pricey but was for my son’s birthday. Was unable to transfer tickets. Called StubHub multiple times leading up to game. Was told by customer service that should receive transfer 2 hours before game. I live 4 hours from venue. Showed up to game. Still no tickets. Contacted customer service and was told tickets had been released. Never received. I then had to tell my son we weren’t getting into game (that was fun to explain). Was told they wouldn’t refund me because they show tickets were released. Will never use StubHub again and will tell as many people as possible to not use them either.

Never got the right ticket transferred to me. I called 5 times and was on the line for at least 30-60 minutes each time. They should have just told me there’s nothing they can do and refunded my ticket before I spent so much time calling them. They are the worst.

DO NOT USE STUBHUB!!! I was on the phone for nearly three hours trying to electronically get my concert event tickets on the day of the event. Spoke to several agents with one hanging up and another promising tech support would call me back and received no call back.

Beware of scammer. I bought ticket for Seventeen Tacoma. They don't give me ticket and no refund. Promise me to refund but keep changing their word. I even have prove that I don’t have the ticket and show them again and again. On the day of event, they don't even reply my email. Overall, this company cannot be trust. I don't even want to give them any stars.

My husband ordered tickets online for a show in town 4-6 months or so in advance. They were taking a very long time to be delivered (snail mail). My husband followed up and they said it could be delivered last minute not to worry. My husband mentioned the mail delivery strike and that it could be an issue. The day of the show my husband was notified that the tickets were being sent by FedEx due to mail strike. We got home at 3 pm after work to find a FedEx notice on door and when he called the number it said the tickets are ready for pick up two days after the show!! We called StubHub. They said it was our fault we didn't let them know sooner (we called and did) and it was our fault we weren't home to receive the tickets hours before the show (we weren't notified until we came home that afternoon day of show). HOW UTTERLY USELESS CAN A COMPANY BE!!?? $300.00 out the window. NEVER USING YOUR STUPID COMPANY AGAIN!!!!

Never ever purchase your ticket from StubHub. It is highly unreliable.. they sold me a expensive ticket and I did not receive the pass till the end moment.. Last hour after chatting with their customer support I got to know seller has not tickets… I am waiting for my event tickets and parking refund.

We purchased college football tickets from them. They first could not produce original tickets purchased. Then second selection were not produced until minutes before the game. Only option to resolve was to return our money after paying for condo to stay in, parking and other expenses and not go to a game. Terrible model. I also purchased ticket through another company who produced ticket weeks in advance. I would not ever use Stubhub again. Caution with these folks.

StubHub sold me tickets on the glass for the October 9th Vancouver Canucks vs. Calgary Flames game. When I tried to enter the arena, I was told the tickets were fraudulent. I then spent 45 minutes trying to resolve the issue with StubHub and missed the entire first period. They offered me replacement tickets (at the same price) that were HORRIBLE and in row 20, not in row 1 on the glass. When I contacted them the next day, they absolutely refused to offer me a partial refund. Do not use this ticket side. They list fraudulent tickets and their customer service is HORRIBLE.

I bought $500 tickets. I never got my tickets. I got an email for them that it had been cancelled so I made other arrangements. When I finally called to ask my refund was they said oh it was just temporary cancelled and that we should receive my tickets.! 2 days later & The event is in 20 hours and I have to leave several hours early so I still have no tickets and they would do nothing about it and said, "Don’t worry, just go to the event. You’ll get your ticket at some point. If you don’t, then you get a refund." It is completely lame. Only miscommunication where I was able to buy more tickets to cover the cancellation but now I’ve got double tickets from this mess so I would recommend Highly never to use this company ever again. THEY DO NOT CARE NOR HELP ME OUT!!!

WHAT A SCAM! I sold my tickets on 9.24 and still have not been paid. They have my email correct for the account and all correspondence, but conveniently, it is wrong for the PayPal payment information. I have called 2x a week, and every CSR says give it 5 days.

Updated on 11/10/2025: Worst company I've ever had the displeasure of doing business with. I spent about $1000 for tickets to see Billy Joel. 2 days later his concert is postponed for 14 months. Then his concert is canceled. StubHub still has not refunded my money or issued a credit for the tickets. It has been almost 6 months. Despite contacting them via phone, chat and email over and over again, all they will say is they will escalate the matter and to wait 30-90 days. I will never buy tickets from StubHub again. They are a bunch of thieves.

Got caught up in a classic bait and switch from a ticket seller on this platform. I ordered one set of tickets, but received a different set that weren't the same quality. My problem is that StubHub sided with the seller based on a cryptic set of "rules" governing what is a reasonable substitution. The rules take nothing into consideration about the physical character venue or the objectives of the ticket buyer, only the proximity of the seats to the stage. After much not-very-customer-service-oriented discussion with a unempowered StubHub agent, I was offered (and accepted) a refund, only to have the offer rescinded a day later due to what StubHub described as a breach of "protocol" by the customer service agent. SInce all this happened within 24 hours of the event, I was unable to react to StubHub's change of decision and missed the event. So distressing. Won't buy from them again.

Tickets were transferred to a colleague, and then disappeared from his Inbox. They were never received, or refunded, customer service was called numerous times, but never was able to locate the tickets, or re-transfer them, or provide refund, or even explanation. Offshore help desk, who argued rather than C/S.

My buddy and I bought tickets from StubHub for a concert in Cleveland that were already nearly double face value plus obnoxious fees, but they guaranteed them. Both of us took off work. Went out to eat then once we got to the show they never sent us the tickets and said they didn't have any other to send us but only offered us tickets that we had to pay over four times face value. They are a scam! Don't trust them!

I purchased tickets for a sold out event months in advance for $150. A few days before the event, the venue sent me an email stating I could get additional tickets at face value. I did not do this because of StubHub's "guarantee." The day of the event, I go to the venue and the seller does not delivery the tickets on time. Stub Hub tells me that I can get replacement tickets. I then click that option and I am told that I am not able to get that option and have to get refunded. I get refunded and then go on stub hub and buy tickets for $350. I had to pay an extra $200 for the exact same tickets. They were both GA standing tickets. Stub Hub refuses to refund me and actually made a larger commission because I purchased the more expensive tickets. I will never use Stub Hub again.

The worst vendor of all time. Online scam artists. How are they still in operation? About $300 more for a pair of tickets and then you can’t cancel. Of course not-because no one would buy them if really given the proper option to see pricing.

Worst company ever. Booked parking for my venue from their app. They sent me tickets for another parking lot, which is 15 min walking distance. I talked to customer service and explained the situation. I told them that we have people with us who cannot walk that distance. They told me I have to wait until the tickets are issued to even look at the problem. Their email says the tickets will be issued 1 hour before the venue. I told them I’ll dispute on my credit card, and they told me they would lock my account if I disputed the charge. Shadiest company ever. Terrible customer service. I would give negative stars if I could.

This was the worst experience ever including the embarrassment of having guests not be able to get in the venue after having received the tickets late and at the last minute by FedEx. Ruined my birthday.

I tried to sell a ticket. Found a buyer but could not get it transferred. The instructions were very confusing, you can't talk to an actual person, but I think I did it right. Kept clicking 'Transfer ticket' but it didn't go through, no matter how many time I tried (for two days).

StubHub allows fraudulent sellers to see on its platform. I bought a parking pass for a Cal Berkeley football game. The pass arrived two hours before game and was located 6-7 miles from stadium. The area was in a terrible, unsafe location in Oakland. CA, STUBHUB DID NOTHING TO REFUND THE PARKING PASS. I had to pay for street parking next to stadium. They advertised close parking lot, it was nothing but that. See photo, this address is nowhere near the Cal Stadium.

⚠️ Beware if you are reselling tickets on StubHub! I purchased a concert ticket in April 2025 for a show scheduled in September 2025. Later, I decided to relist the ticket in April on the same day through StubHub. When I called customer service, the representative told me I’d have to wait until after the event to see if my ticket sold. When I checked the stadium’s seating chart, my original seat appeared shaded in gray, which usually indicates it’s been sold. I followed up with StubHub in late September and was told I’d receive a refund within 5–7 business days.

StubHub failed to deliver a valid ticket and then provided contradictory and misleading information, violating its FanProtect® Guarantee and engaging in deceptive trade practices that deprived me of both the product and the opportunity to secure alternatives. I contacted StubHub repeatedly on game day and was told the seller defaulted and that FanProtect® had been triggered. Despite this acknowledgment, StubHub stalled until after kickoff.

I bought tickets to a concert 4 months beforehand and realized that I had accidentally bought wheelchair row tickets in my rush to get them. There was no confirmation or warning that these were not regular seats before checkout. StubHub would not accept any returns or exchanges, and my only recourse was to try and resell the tickets. They sold a few weeks later, and there was a note that my tickets would be delivered to me so I could transfer to the buyer at 4:00 the day of the concert. But I was fined because I didn't send the tickets to the buyer before 3:00 the day of the concert. Makes no sense. Customer service is the worst I've ever experienced. The AI chatbot is useless, and it's very difficult to talk to an actual person. I'll just use Ticketmaster from now on, at least they accept returns within 24 hours.

StubHub is very close to being qualified as a scam. My story goes like this. I bought a ticket last Sunday (only because I didn’t know how bad the customer service could be and how bad everything is there). The price was very comparable to Ticketmaster’s, and the seats were better. However, what first surprised me was that I didn’t get the tickets right away. I got an email saying they might arrive up to two hours before the concert, which was scheduled to happen in eight days.

Do not use StubHub!! If I could do negative stars, I would!! I bought $1,300 worth of tickets for a concert. I got in the app to download the tickets to my phone and they said the tickets were already claimed. I believe someone hacked the account and sent them to a private email. Stub sent them to this random email that isn't mine nor was it the email tied to my StubHub account. When I tried to contact them, they kept telling me that the tickets were legitimate and already claimed. Ya, they just weren't claimed by me. Because of their mistake, someone else enjoyed my tickets. They're still not acknowledging they made a mistake and I'm out $1,300.

Zero Stars!!! Stubhub is a NO! I bought tickets to the LSU vs Vandy game on October 18th. Stubhub sent Vandy vs Missouri, wrong Tigers, wrong date! We did NOTHING wrong! They asked us to return the tickets. We did so they could get the correct ones from the Seller saying they would escalate the case. No response from Stubhub! 3 weeks later no tickets. Stubhub says I will get something. Way too much time dealing with a problem that was not our mistake. Just say NO to Stubhub!

Terrible experience!! Bought tickets day of the event. They wouldn't open. So Bought tickets through a different vendor. Once I was in the event I contacted them through the chat bot. When I had all the info. Contacted them the next day through chat bot then finally got a real person then finally got a number to call. Well long story short. Cant refund me because I didn't call on that same day I purchased tickets. Tickets were never used. Make sure you screen shoot everything. I'll never use them again. Vivid seats no issues.

Our ticketed event was canceled, so Stubhub promised tickets for the rescheduled event. The tickets arrived for the wrong date. We called Stubhub 4 times before the show in an attempt to get the tickets reissued. Each time we were promised that we needed to show up on the correct date and that we would have no problem getting in. Of course, this was not true. It is clear that Stubhub representatives have been coached to lie to customers in the hopes that things will work out. The customer service representatives were less than useless. If they had just told us that we couldn’t get in and refunded our tickets, we would have saved the hours we spent on the phone and the time we spent driving to and from the event.

Terrible purchase process. I bought tickets on Stubhub; I get an email saying wait for tickets; I get another email saying confirm your purchase (after I have paid already); I get another email saying tickets will be available "soon"; next day I get an email saying claim your tickets; I get directed to a message saying "this is not your ticket - go to the app"; I go to stubhub app (create an account, etc etc) and it says tickets can only be claimed on ticketmaster and directs me specifically to go to the ticketmaster website (and specifically not the app).

I'll likely NEVER buy tickets through StubHub again! They deserve 0 stars but that isn't an option. After purchasing tickets to a basketball game, I never received the tickets; just a confirmation email. So I text the online chat. They tell me that me tickets could not be delivered due to some issue with AXS and they sent me a link to my email. The link had an option to get a replacement ticket or a refund. I look at the replacement ticket options knowing I bought tickets for a 100 level section and they offered me a replacement ticket in the 200 level section. Their online system generates these replacement apparently based on cost but I buy tickets based on location.

I bought more expensive tickets 10 months before our concert and they showed them close to the stage and when they sent them to me after I paid for the tickets and they weren't the ones it said I bought but instead they were all the way in the back on the lawn! Don't buy from them because you'll get scammed!

Unethical business practices! Tickets purchased did not align with the seating image used for purchasing. The tickets were very expensive and the seats were at the very back of the venue, which was not the same location on the seating map. Stubhub is the worst ticketing merchant to use for purchasing tickets. I will never use them again!!!

If there was a way to leave negative number these clowns would get it -10000000. I purchased 20 yard line lower bowl tickets to a Nebraska game I’d be traveling 900 miles to go to. 1st problem they don't give you row and seat number until 7-10 day before event. So if there’s a problem you can’t see it until there’s a limited time frame and there’s no transparency to see view of what you’re buying. When I see row and seat number it says it’s obstructed view seat. I contact StubHub right away and they say I can get a refund or exchange tickets for comparable seats. I choose exchange as travel is already booked and nonrefundable at this point. I followed their instructions to return tickets. They say they’ll release the tickets 60-90 minutes before event.

DO NOT use StubHub! I purchased a ticket six months prior for a concert and they assured me that the ticket will be transferred to me electronically before the concert. On the day of the event, they said the reseller was not able to transfer the ticket, therefore I was not able to attend the concert. They provided a refund, but that priceless life experience of seeing my favorite artist live for the first time was taken away...Shame on Stubhub!

Buyer beware - this is a platform that promised me 5 tickets, delivered 3. I returned the 3 (I needed 5 to go to the event) and there is not a fan guarantee. They did not refund. Challengers at the credit card level. But don’t use StubHub!!!

This is the worst app to use when trying to buy tickets. We bought Laney Wilson tickets and didn’t get our tickets and on top of that when we went to get our refund they wouldn’t give it us. We haven’t got our refund since the 19 of September. Absolutely never using this app again.

I will not use this company again. I posted 5 tickets for sale and sold 3 without issue. The last 2 were sold and I was not aware they were sold. They said they did sent emails but I never received them and I am a very diligent email checker. The day of the event, I got a confusing email very late in the day saying I need to deliver tickets but I never knew they were sold. I assumed they meant the 3 I sold and I doublechecked to make sure those were released and they were. Then I got an email indicating that they are charging me for the tickets I own, so I paid twice for them, once to Hollywood Bowl and One the Stub Hub even though I received no money for them.

Came to New York with my kids for a night. Agreed to a StubHub purchase for a Broadway show. Price instantly changed to three times the agreed amount. I contacted them immediately. Was asked if I had any proof and was told their policy is to do nothing, totally scammed. Do not trust StubHub with your ticket business.

I will never go through this company again. Horrible experience! Received the tickets a day before the concert, but I was unable to access them. I was not given any clear instructions on how this works and was told I will not receive a refund if the seller does not follow through and send them to me. I’m having to go through PayPal to dispute this. Never again!

Tickets have too many fees. The parking passes I purchased said they would be within 3 miles of the event, the parking was 3.4 miles away and I could only park there less than an hour before the Rams/Niners Game started. So I am supposed to hope it's not packed, hope there is an Uber available less than 40 minutes from the game or walk it (an hour 10 minute walk, hoping I don't hit every red light in LA), wait in line to get in the stadium, skip the concessions and catch the last three quarters of the game with my $240 ticket? Tried getting a refund, they took a long time and offered me a dumb 25 percent voucher (valued at $8 max) for my next purchase and kicked me out of the assistance chat. Never again. I'm never using this app again and I do not recommend it to anyone.

Minus zero! Don’t use! Customer non-service is in another country. Girl talked over me. Would not let me talk to a supervisor! Put someone else on. Sent me some bogus link to nowhere. Said they were working on it? I think they are just keeping people’s money!

Buyer Beware! This place should not be able to continue to operate! Tell you tickets are good price then you find out the original tickets were half the cost. I know I should have researched better but when it said almost sold out, I panicked and paid much more than I should. They should have to put the original purchase price as part of the site instead of excellent price, outstanding price and not be allowed to state almost sold out! I will NOT use them again.

StubHub is a platform that facilitates ticket resales by independent sellers. I had an issue with four tickets I purchased from StubHub and before going to them I went straight to Ticketmaster regarding the problem, I also visited a Ticketmaster booth in person, where I was informed that the tickets had been transferred and subsequently canceled by the original seller. This clearly points to fraudulent behavior by the seller who used StubHub platform to profit at my expense, leaving me without valid tickets for the event. Additionally, I contacted StubHub and then they denied me a refund staying that I had not contacted them, which is not true. I communicated via the platform’s chat system, where I spoke with a representative who informed me that I would be transferred to someone else who could assist me further. I waited for a response that never came.

If I could give negative stars, I would. I sold my tickets and buyer never provided a shipping address. I reached out to StubHub several times via phone & email making them aware of the situation. They also confirmed buyer had not provided shipping address. Buyer finally provided address on the last day to ship. Once I shipped I received confirmation from FedEx that buyer received & signed for tickets. Buyer then stated they never received tickets. StubHub said there was nothing they could do. Absolute bullshit. Not only did I not get my money for the tickets I sold, StubHub also charged me $240 and took out of my account. I am currently in Litigation as their customer service is a joke. I'm sorry, I don't want to talk to Umkar from ** who can hardly speak English & God knows doesn't understand it. I will never use StubHub again for anything.

Bought parking passes. Try to download them on the day of the event. They would not download. It was a Sunday football game. Nobody answered at customer service. Now they refuse to refund. Stay away from this company.

I was very unhappy with their ticket selling process. They had me transfer my tickets and then refused to list them. Their algorithm set to "Hidden" because I set the price to 115 each x 2. There were at least 2 other listings at that price or higher in my section but StubHub refused to show them unless I set the price at $103. What is their problem? It was easy to cancel from their side and I managed to cancel the transfer from the other site. Listed them elsewhere at my price.

Beware if you are reselling tickets. It has been a complete nightmare. I sold my tickets but somehow still showed available and resold them, then took over $500 out of my account. I am having to dispute it but has been over a week and still have not heard anything. Also, did not get full amount for the tickets I sold. I will never use Stubhub again, the whole buying and selling cost me thousands.

I bought 5 tickets to two shows (for me and friends) to see David Byrne from StubHub. I went to one show and absolutely love that man! I tried to sell the single ticket for the other show through Stub Hub. I tried repeatedly to upload the tickets after I bought them and got a message that they would not be available till the night of the show. Even then, for some reason, I could not access that ticket even on the night of the show when it sold.

Stubhub robbed us of 550$ worth of tickets to the Sept. 26 Jason Aldean concert in birmingham alabama. They claim to offer a 100 percent guarantee which they failed miserably at keeping their word. My family drove all the way to birmingham from dothan alabama, got a motel room and spent hours on the phone hearing the same lies and excuses over and over again. I wholeheartedly believe they are a scam operation and will no longer be using their services and I highly recommend thinking ten times before anyone uses their service.

Zero Stars. Do not purchase from StubHub. Our tickets were invalid and we could not get into the stadium. We were told the tickets were used at entry 20 minutes prior so the seller sold duplicates. We called customer service and they did not help us. We were left outside to buy new tickets on our own and we are still seeking a refund. Customer service is also in Asia and unresponsive.

Haven't had any issues until a seller canceled the transaction. Tickets were in my Ballpark app and StubHub allowed the seller to pull them back. Their FanProtect guarantee states: Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event. Neither of those happened. I had premium tickets and they tried to replace my tickets with nosebleeds.

I am a NYG season ticket holder but don't always need parking so I don't opt in for parking passes. All venue parking onsite is by season ticket holders parking pass. When necessary I have always bought passes from Ticketmaster. Who is a monopoly and overpriced. Once in the past I used StubHub. They had a venue outside the stadium where you would pick up the pass. Inconvenient but I had no problem. Now they allow digital tickets only. So here is the rub that they don't tell you. They have a agreement with the ticket holder they never actually have possession of the digital ticket. So you pay them they alert the holder and they use TICKETMASTER to send you the digital ticket. I paid a ridiculous amount and never received the ticket at all. It was hard to track down their so-called help. In the end I was in traffic at the stadium still did not have the pass and had to pay for offsite parking and be bussed in another 80 dollars.

My husband & I bought VIP tickets to a concert, but apparently you need the last name of the original ticket-holder, which we were not given. We paid quite a bit extra for the VIP experience, but were asked to leave the VIP line since we didn't have the last name. We called Stubhub from the venue to get the name, the venue rep even tried to get the last name on the phone from them.... still no name... no VIP, after almost $3,000 for tickets!

I will never do business with this company again. They set a deadline of an hour before events for tickets to be delivered. For a 5 pm central time event, the time shows up as 2 pm. What they fail to mention is 1/ when the deadline will be in advance of your purchase and 2/ the time zone of the 2 pm deadline (which is Pacific time). Stubhub stuck out twice. Saturday, September 27, I had 2 tickets for 10 pm CT. I did not receive the tickets by 9 pm CT and they offered 1 replacement ticket. What? Seriously? I wasted 90 minutes of my time driving to the venue and back. Finally got a refund for the event but not the parking pass I had purchased. I then made the erroneous assumption based on a customer service conversation that if I purchased tickets for the show on Sunday, it won't be a problem. Should not have listened as it became a problem. Unresponsive sellers are a huge issue on the platform.

Worse event ticket experience I ever had. I was on the phone with them for an hour while the concert had started. They could not deliver my tickets, then claimed they sent to me 5 months ago. Not true!

I bought 4 tickets to a music festival. I purchased the day before, and it is for a 2-day event. Well, when I received the “tickets”, it was an email with a picture of the screenshot containing the QR code, not really a “ticket transfer”. I trusted the process but obviously when I got to the gate it was reading as fraudulent! Stayed on the phone with StubHub for more than an hour, and initially they were going to offer me alternative tickets, which is totally fine with me. They come back saying that isn’t any… I go on their website and of course there was… but higher price! So they offered me a refund, in 8 business days! Keep in mind I am at the gate still, with my entire family, including 2 kids, crying to get into the venue! So I purchased tickets directly from the festival site and called it a day. Now I have disputed the charges with StubHub. Never again!

Horrible lack of desire to resolve issues. Their “guarantee” is a joke. Seller issued wrong tickets and StubHub was useless in getting it resolved. I spent multiple hours on the phone with them the 48 hours prior to my event and still never got resolution. The agents all read from a script and tell you the same thing and never deliver on any of it. My understanding was they would get me tickets comparable to what I Purchased but even after pressing the issue StubHub continued to lie to me and never deliver. I have requested a refund but I’m highly doubtful I’ll get my money back.

Bought “Wicked” tickets to the Charlotte performance for Sept 27, 2025 on StubHub. Bought the 4 tickets totaling over $1,000 back in December, 2024 and gave them to my family as Christmas presents. Drove to Charlotte today (2 hour drive) and received email from StubHub on the drive that we would be able to download tickets shortly. Not sure why we wouldn’t already have the tickets since we bought them 9 months ago. As we arrived in Charlotte received another StubHub email that we would not be getting the tickets but we would get a full refund. We had been assigned 4 specific seats 9 moths ago, I wonder who’s sitting in them today? This process is/was ridiculous, will never use StubHub again, and would never recommend it to anyone ever. I feel like we have literally been robbed.

First if I could give no stars I would!! I bought tickets to the Celestial Wizard of Oz Drone Show for May 2, 2025. It then got rescheduled for Oct 18, 2025 and now I got a notification from the venue the Show has been officially Cancelled!! I been fighting with Stubhub to give me my 100% refund. Here's the problem they keep showing the rescheduled day and their team who handles this, just today 9/27/2025 saying it's not cancel. They refused to call the venue..why? Lazy? Or just hoping to keep my money. Don't do business with them. Stay with Ticketmaster.. Stubhub you are a bad company and hopefully will go under!!

I sold $3,700 worth of tickets on 9/13, and StubHub listed my payout date as 9/22. It is now 9/27 and I still have not seen payment, despite being told by multiple agents and supervisors (through repeated phone calls and chats) that the money was coming “that day.” StubHub has already collected from buyers months ago, so there is no reason to hold seller payments this long. This is not only frustrating, it is unethical and completely unacceptable.

I’m a 68 year old grandfather that wanted to surprise her granddaughter with tickets to Wicked on Broadway. I purchased tickets on StubHub. Realized shortly after I had wrong day. Contacted StubHub and was told, "All sales are final. You can try to resale them yourself." I just wanted to change to a different day. Very disappointed.

Purchased 800.00 for 2 tickets to see Wicked on tour in Charlotte, NC. Tickets were purchased 12/2024 for the show tonight- 9/2025. Drove my child an hour uptown- started calling stubhub 2 days ago and we were assured our ticket would be available anytime up until 2 hours before showtime. 10 months, and a huge Christmas present down the drain. Our tickets never showed up, were never released. Unbelievable disappointment for my child and I to drive in pouring rain after 10 months of excitement to be let down at the door of the theater.

I don't know how they stay in business. Terrible customer service, haven't been paid for a game from 2 weeks ago, can't/won't fix it. Done with them. I would advise using another ticket company, this one sucks.

Horrible. Would not recommend, they make you wait till its almost the day of the event to access your "tickets", then on the day of event I tried accessing and get error message saying tickets not found.

This is the third time that StubHub has screwed me over on tickets. They failed to provide me my tickets for a concert that I was supposed to attend with my two daughters on Friday, 19 September. They then have taken an exceptionally long period of time to refund me my money for these tickets, making excuses after excuses. I would strongly suggest using a different ticket platform and stay far away from StubHub as they do not take accountability for anything.

Bought tickets to Wicked about 9 months ago. Was assured they would be delivered electronically by 4:30pm on the day of the show. Show starts at 7:30. They did not arrive. We drove 5 hours (admittedly probably poor judgment to trust a secondary marketplace). We were given a refund as there were no alternate tickets. Customer service was ok but still poor company policy allowing charlatans to steal money for 9 months and then leave a birthday present ungiven

StubHub guarantees that if you get obstructed view and it's not listed on the ticket you get new seats or a refund. My daughter & I went to Chappell Roan lastnight in New York. She is our FAV artist & we were SO excited! It was another $75 for tolls & parking. We were beyond disappointed to be led to our seats only to find it was a side stage seat with that was extremely obstructed. I NEVER would have purchased them if it stated that or showed the view. We even looked up the view and the seats were not obstructed which is false advertising and fraud. I paid over $600 for them. The entire show took place under the stage due to the rain so we basically sat in the pouring rain listening to our FAV artist but not being able to see thing. I tried to reach out to StubHub numerous times to resolve the issue before the show started. I was told there was nothing they could do, that I had to wait until the next day.

The seller that StubHub used for my tickets never transferred them to me on time. I was told to wait until the day of the concert, just a few hours before the event, to see if they might appear in my Ticketmaster account—but nothing ever showed up. Their customer service was unhelpful and dismissive throughout the process. I wasted my time and money, and I will never purchase through them again. Do not trust this platform.

Confirmed with Stubhub the validity of my tickets the night before I drive 200 miles to venue. They said they were valid but when I tried to pull them up at venue they would not come up. Went to box office, they found my tickets and they had been canceled. I called Stubhub there - no ticket replacement and so far no money refunded to me. The ticket office told us never to buy tickets from Stubhub. We also met others that had been scammed by Stubhub. If you don’t believe me call the ticket office at the venue you want to attend and ask them about the reliability if Stubhub!!

I purchased what was advertised as "PARKING PASSES ONLY Inter Miami CF at New York City FC" through StubHub's platform, believing it to be a parking pass for a lot affiliated with Citi Field, where the match was held. The listing did not provide the parking facility's address until after I accepted the tickets. Upon receiving the details, I discovered the parking structure was not affiliated with Citi Field, contrary to the impression created by the advertisement.

Stubhub is actually Scamhub. They allow people to list tickets incorrectly as being in a section behind home plate at the Rogers Centre but are in fact General Admission tickets for the outfield. They screw you around and say it's being investigated but you NEVER hear back. I've talked to numerous agents and the same bullshit result. The worst part is, the chat bot even acknowledges that tickets listed in the wrong section are covered under the fan protection... Oh really?? Well then why won't any agent issue a refund?? It's blatant fraud and they aid the fraudulent sellers by not stopping the sale. I will never use this POS Scamhub again.

I was simply trying to check ticket prices for a concert, but the entire experience felt misleading. The platform displays prices for individual tickets without clearly indicating whether they’re resale listings—if it’s mentioned at all, it’s likely buried in fine print. On top of that, they add excessive fees that dramatically inflate the final cost. When searching for multiple tickets, they only show the price per seat, making it difficult to see the total cost until you reach the payment screen. You have to scroll down and expand the price breakdown manually to understand what you're actually being charged. I was using a browser to check prices and thought I was selecting three orchestra tickets priced around $1,500 total. However, the page didn’t load properly, and when I clicked “Next,” it triggered an automatic payment via Apple Pay. I ended up being charged $3,800 without realizing it.

Recently purchased a park pass for a local football. Listed on Stubhub as General Admission Stadium Lot Parking as well as showing the price in the lot map. Ticket I received was for a private lot several blocks away and not the stadium parking lot. After several hours with chat and live customer service they said because there was a note that it was .5 miles from the venue it met their guideline even though it wasn't in the Stadium Lot General Admission area and would not provide a refund. StubHub enabled the seller to get 2-3X what publics lots charge in cash on the day of the game.

No communication from the seller after you purchase. Purchased my ticket over a month in advance. Had to call customer service twice when my ticket wasn’t delivered, only to be told my tickets would be delivered the day of the event. Asked to cancel and refund, no. I will not use them again.

Purchasing event tickets was seamless. However, the purchasing of the parking pass on the app was deceitful. After buying the tickets to an event at the Kennedy Center on the app, I was asked if I wanted to add a parking pass. I assumed it was at the event garage as there was no way to know on the app that it was 15 min away. I only found this out after paying for both event and parking ticket as one. I contacted StubHub staff who worked with me to sell the parking pass. Surprisingly, a buyer purchased them. The day of the event I was called by StubHub that the buyer did not realize the parking was so far away and so I was responsible for both the cost of the ticket and now a penalty fee. Both myself and the buyer did not realize where the tickets were located, but yet StubHub refuses to credit me for this transaction that is due to their misinformation. Do not buy parking passes through StubHub!

Purchased tickets believing to be seated closer to the stage from the 2nd floor balcony but instead I was place farthest from the stage, directly above the last row, on the ground floor, adjacent to the suites. The view provided on Stubhub seating arrangement showed the seats facing the stage. This gave the appearance of being to be closer to the stage which mispresented. The actually area where I was seated had an obstructive view (plexiglass). Also it seemed to be the area where handicap patron are placed. I was so close to the suite area. The pricing for these suite were equivalent to 3 row seating in the section 1. These seat aren't worth 250 buck a piece.

I purchased tickets to Ziggy Marley in Charlotte, NC, on May 9th. The show is scheduled for September 21, 2025. I noticed as the date was nearing that I still had not received my etickets and called StubHub to find out why. The representative assured me that there was nothing fraudulent going on and that the venue holds the tickets to ensure they don't oversell the show. I selected PITT seats at the Amp Ballantyne Venue, which, according to the seating chart, are front row seats.

I purchased tickets to The Book of Mormon through StubHub last week and selected the specific showtime because the listing clearly stated the performance would be at Muriel Kauffman Theatre at the Kauffman Center for the Performing Arts. StubHub sent me four separate confirmation emails repeating that venue. When I arrived, the theater staff informed me the show was not at the Kauffman Center at all. I had to scramble to find the correct location on my own and rush across town, missing part of the performance I’d carefully planned for.

Let the buyer beware.. These folks are experts and taking advantage of the public.. Scalping used to be illegal and this company is a good example of why. Their site is flawed in their favour.. just don’t do it.

I bought tickets on here in a rush and then found out the official event website sells them for half of the price I was charged. I contacted them less than two hours after the purchase and was told no refunds and they are only a marketplace, so have no responsibility. Then I found out that the exact seats I have bought are still available on the official event website, thus are *fraudulent*.

If I could give them 0 stars, I would!! They completely stole my money for a concert ticket I sold through them. Never paid me! Even after at least 20 phone calls with customer service and being told it had been escalated. I will be filing a complaint against them with the state's attorney general's office! If you are even thinking about selling a ticket through them, DON’T!!!! You will lose your money!!

Save your self time and money and buy from somewhere else. StubHub seller never issued the tickets - apparently they tried to do so but Stubhub’s system failed. Called customer service and they couldn’t do anything - couldn’t issue new tickets or a refund. Submitted a refund request through credit card company. See what happens.

Buyer beware. StubHub is not bad when it "works," but a nightmare that can cost you thousands out of pocket and a horrible experience the same day you're supposed to be having a good time. There’s a chance you will be left stranded in front of your venue, either having to buy other tickets or just not be able to attend.

These guys are crooks. I ordered tickets a year in advance and they charged 10 times the face value of the tickets. Actual face value for ticket $40. I had no idea they were scalpers of tickets and overcharged like this.

My experience with StubHub was extremely disappointing. Customer service not only failed to help me, but they also gave me the wrong information. When I tried to email a dispute, I never received a response. I called several times to follow up, and still got no real help — only to find out later that my dispute was denied without explanation. The lack of communication and accountability from StubHub made the whole process frustrating and stressful. I would not recommend using this platform for reselling tickets or buying. The worse experience.

StubHub is the biggest scam I've ever experienced, would not suggest trying to sell your tickets there because they can't get their shit together. Sold a pair of tickets and was never given a method to ship them nor an address to ship them to. Got charged $650 even after being on the phone with their support team multiple times and being told it was not my fault that I couldn't ship the tickets, there was an issue with the buyer's address. Was told I would not be charged and yet here we are. Absolutely unprofessional pieces of shit.

Sold tickets to a concert on StubHub, followed all prompts to transfer tickets, even called customer service for guidance. They walked me thru the process step by step, even had me send them a screenshot to prove I transferred correctly. Told me based on sellers protection policy that I would be paid in full for my sale since I did every step correctly. After the event started I received an email that stubhub canceled my sale and charged ME the amount I sold my tickets for, plus $35. In all Stubhub charged me almost $400.

I will NEVER order tickets through StubHub ever again. I bought 2 tickets to Jonas Bros. at Fenway and then just a couple of days later I found out I can't make it on the date so I relisted them. Getting no bites, I kept dropping the price. Finally, they sold; however, I did not get the tickets to transfer them to the buyer until THE DAY OF THE SHOW. Knowing they were coming, I did make the transfer and confirmed it with Redsoxticketing.com and even provided StubHub with the email I received; however, StubHub says I did not load them to the correct listing (apparently when I lowered my price I created a new listing) - and "their hands are tied".

I will never use StubHub again. The entire experience was a nightmare from start to finish. The tickets were outrageously overpriced with their fees, the “guarantee” they advertise meant absolutely nothing, and their customer service was beyond frustrating—impossible to get a straight answer, and when I finally did, it was useless. I felt completely scammed and left out of pocket for an event I couldn’t even attend because the tickets didn’t work. Save yourself the stress and money—StubHub is unreliable and not worth the risk. Do yourself a favor—avoid this site at all costs.

I listed 2 tickets on Stubhub and another platform. I sold them on the other platform and immediately deleted my stubhub listing. Over 1 hour later I received an email from Stubhub stating they had sold my tickets and I had one hour to deliver them. I called to let them know I no longer had the tickets and they had sold on another platform and that I had quickly deleted my listing. In fact, I pointed out that the notification I received was over an hour after the deleted listing. They are adamant that I will be charged the full price for these tickets. So, now I have lost money on my tickets having had to pay for them twice, selling them once! What a scam! Will stubhub not refund the other buyer's money since they do not receive the tickets? Of course they will!

StubHub needs to be added to the FTC's lawsuit against Ticketmaster and Live Nation. Their pattern of non-delivery of event tickets in a timely manner is unconscionable. I have received multiple emails from SH indicating my tickets are available but when clicking on the links, I get the spinning wheel of death. The tickets never become accessible and their customer service has on multiple occasions given the runaround and then concludes with, Your event is [add number of days until event here] days out. We have until the time of the event to deliver the tickets. This is total BS and very stressful.

Please do not buy anything from this site, they charge x3 of a regular price. I made a big mistake buying tickets for Broadway show thinking it's a special show and StubHub, Inc. is the only seller of the tickets. Next day Amex presale showed their prices and it was below $70 CA for the tickets when I paid &467 for 3 tickets in total. They also added service fees that they have not disclosed before the transaction. They declined to provide refund when I requested it the day after the purchase, their staff on live chat were very rude as well. The only offer from them is to resell the tickets on site Viagogo where you have to provide your credit or debit card info and scam other people into purchasing overpriced tickets. DO NOT PURCHASE THE TICKETS FROM StubHub, Inc. THEY ARE SCAMMERS.

I ordered "parking for the Greek Theatre" from StubHub. The passes ended up being 15-20 drive away with no shuttle! Really?? I called before the concert even started to tell a customer service representative and they said "Nothing we can do!" REALLY? How embarrassing for their company that they even sold these tickets at all! I tried to dispute the sale with eBay and denied it! How in the world can they sell parking passes that are advertised for The Greek Theatre and they aren't even remotely close to the venue and have no shuttle? This is a joke! I can guarantee you that I will never purchase anything from their website again for any concert. Avoid their website which sells fraudulent tickets/passes. Their customer service is the worst and not helpful! Avoid Stubhub!

Tickets delivered 48 minutes after event started. Requested refund as I had to purchase new ticket at venue. Was informed that I was not entitled to refund because I didn’t reach out for assistance. Informed them that I did reach out for help and had screenshots to prove it. Conversation ended shortly after that disclosure. Called customer service for refund and they wanted me to add credit card to Apple device so they could provide a refund. This seemed sketchy so I said no. I asked for email address to contact StubHub and was told to Google it. When I asked again, agent hung up on me. How is this a legitimate company? DO NOT BUY from STUBHUB! Fanprotect guarantee is just a front for shady practices…

I was blatantly misled by StubHub’s customer service. I was instructed to accept replacement tickets with the assurance that I could submit for a refund afterward. What they didn’t tell me is that accepting those tickets locks you into their “no refund” policy. Every representative I spoke to afterward gave me the same robotic response: “StubHub has a no refund policy.” No accountability. No resolution. Just a wall of scripted excuses. This company thrives on deception and loopholes. If you value your money and sanity, pay the extra and go elsewhere. StubHub is the absolute worst—untrustworthy, inflexible, and completely indifferent to their customers. Never again.

DO NOT USE STUBHUB!! One star review only because zero is not an option. Although we had used StubHub previously to sell tickets we could not use, and were grateful for the service in selling the tickets, our experience in purchasing tickets was just the opposite and ruined the highlight of a once in a lifetime vacation. We bought 2 tickets for the F1 Grand Prix in Monza Italy more than 6 months prior to the race. Once purchased we are not allowed to cancel (not that we wanted to). The ticket seller is not obligated to provide the tickets until 24 hours prior to the event. We were travelling from Canada to Italy for this race, we planned our entire Europe trip around the date for this race. Despite reaching out to Stubhub a couple times prior to the race, they would not (could not) provide confirmed tickets ahead of the stated 24 hours prior to the event.

I've used StubHub many times no issues, last week I arrived at concert and could not find my tickets. I had emails confirming and receipts, the next day, they even emailed me asking how it was. I went to the box office for help they looked it up the order number, my email, my name - nothing, no worries, you can buy 2 more and get a refund tomorrow. I did buy 2 more. I was not missing the concert. I contacted StubHub next day via chat, spoke to 2 people, they could not find my tickets and informed me they would send up for investigation.

Tickets never arrived for Bad Bunny's final Concert after flying to Puerto Rico. Received replacement tickets behind the stage and lighting after paying so much money for the sections I selected. Had to wait in the rain for the worst customer server. Don't ever use this site because you are almost guaranteed to miss your event or not get what you paid for.

Beware, “bait and switch“. I purchased Jim Gaffigan “our favorite comedian“ tickets for our anniversary. The site offered parking at Atlanta Symphony Hall where the show would be played. Dinner next-door at Divan was wonderful. We left to park the car and found the parking we were sold was 1.1 miles away. My wife had a long dress and heels and I had no intention of walking. Tried to call StubHub. No phone number available but a chat line with a 45 minute wait. The show was about to start. I ended up paying twice as much to park closer and call them the next day. After three calls and about 2 1/2 hours of work. The only resolve was a future five dollars off my next purchase. Never use them. They almost ruined a great night. Thanks, Jim Gaffigan for always coming through.

I purchase tickets to see Stranger Things with my daughter, and since the day of the purchase, I was not able to claim them, stating tickets can no longer be claimed. I contacted Customer Support asap and after providing screenshots of the error and no tickets were in my Broadway Direct profile, I was told the seller has been contacted and I would receive a email with the replacement tickets. A week gone by and no tickets, I contact Customer Support again and after explaining everything again, I was told the replacement tickets will arrive closer to the date. Another week gone by, I contact Customer Support again, after explaining everything again for the 3rd time I was told the issue was escalated to the internal team and to rest assure my sale is Fan Guarantee Protection and will have an refund issue 3 hours before the start of the show.

DO NOT USE STUB HUB! Event got postponed and they have been holding my money ever since. Dozen of calls and emails and no action on their end. This company is not serious so please don't waste your money and time.

THIS IS THE WORST COMPANY EVER. I could not get my tickets for an event 'cause their website had issues and they will not refund my money. I had to buy more tickets but not from them!!! DO NOT use Stubhub. Customer service is a 0. I sent proof their site was down and it did not matter.

I purchased a football ticket thru another ticket broker and received it with no problem; however, I purchased my parking pass for that game via Stubhub. On the weekend of the game, I tapped on “Get Tickets” on the Stubhub site but it wouldn’t open. I contacted customer service via chat and was talking to a machine. When I finally talked to a human, she talked with a thick accent that I could barely understand. She asked me to go all sorts of troubleshooting that didn’t work.

Am extremely dissatisfied with StubHub. On Saturday, we drove from Bakersfield to Los Angeles to see La Santa Cecilia, but when we arrived, we couldn’t open our tickets because your website was down. I immediately called Customer Service, but after being put on hold for 80 minutes, no one ever helped me. We spent five hours on the road only to miss the concert. When I finally got home and reached someone online, I was told it was “too late” because six hours had passed. What was I supposed to do while stuck outside the venue with no access to my tickets? I wasn’t the only one—other people at the event had similar problems with StubHub. This experience was incredibly disappointing. I’ve bought many tickets from you in the past, but after this, I will never purchase from StubHub again. You seriously need to improve your site and your customer service.

DON'T BUY TICKETS. Bought my tickets months before the event! The day of the event they never sent our tickets! I was really looking forward to see Chris Brown and couldn’t because of this incompetent website; don’t bother and spend a little more on a trusted site!!!

The StubHub FanProtect Guarantee is a scam. They have no intention of honoring a refund when tickets are not delivered on time. The customer service reps will raise their voice at you, hang up on you, and refuse to transfer you to a supervisor or escalation department. The company’s stated position is that “StubHub is a third party entity and not responsible for a seller failing to properly transfer tickets.” They will blame other businesses such as Ticketmaster or Parkwhiz and deny any responsibility while keeping you money. Do not use StubHub. The company lacks integrity and does not care about customer service or satisfaction at all.

I had a terrible experience with Stubhub during which I was taken advantage of by Stubhub and a theatre ticket seller, who did a bait and switch. I bought tickets to Maybe Happy Ending. The seller missed getting me the tickets by the noon deadline on the day of the show. I reached out to Stubhub and asked for a refund because the show was starting at 3 p.m. and the doors were closing by 3. They said the seller requested an additional 1-2 hours to get me tickets, to which I said no, I wanted a refund.

We brought broadway tickets for my autistic daughter with my military husband before he deployed. I specifically bought front row of our section-because she needed to see (as did my short son). They changed our tickets without so much as a reach out. Our tickets even still read Row A, but when they scanned, they told us to sit elsewhere. Trying to navigate the change last minute, we were running back and forth between where our seats were supposed to be and where they were telling us our seats were… then the show started. An autistic child missing the first 5 minutes of the show was detrimental to our experience, but exacerbated by sitting behind seemingly the tallest man in the entire theatre when they finally did let us in.

Stay away from this website. They are scamming people. I never received my Chris Brown tickets. The seller never sent me the tickets for the concert. I truly hope StubHub does better. I am very disappointed to say the least.

I couldn’t access my tickets for concert. The venue told us that the tickets were resold by Stubhub. I had to get another set of tickets in order to see the show. I never received my refund from them.

StubHub is a scam! I bought 2 tickets to a comedy show. When I made the purchase the page said it was $200 for 2 tickets but on the last Apple Pay page on which I clicked through too fast it changed to $400. So now I've been charged double what I thought I was being charged. Then in my panic I ended up on the actual venue's website and found that the actual cost for tickets was $31 each. So yeah! I paid $400 for tickets I could have gotten at the door for $62. That's a 645% markup. Never use StubHub! No regulation on sellers! No refunds! It is an unethical platform!

The seller transferred the tickets to me 3 times, the email to accept the tickets came in at 630, after the show started, an hr and a half after their refund time, I never got to go. Never received my refund. The tickets went unused. Still nothing.

StubHub has completely ripped us off. It’s a terrible company with absolutely awful customer service. They changed the event location and time on us an hour before the event was supposed to occur, and told us they would refund our money. Never got a cent. Today after six months, they told us they were never gonna pay us and that we were lied to by their own customer service. Goodbye $400.

So I bought front row seats to the 9 Inch Nails concert. It was around 4:00 pm day of concert. I purchased parking pass as well. StubHub site stated that tickets would be available sometimes hours or even minutes before show. So I parked, had a couple of Tequilas outside the venue. Waited.. Waited.. (15) minutes before start of show, I start Chat with CSR. HE said they are not in control of the "Third Party Vendors"? He offered me ticket in "The Pit" Or some other $70.00 seat location. My tickets were over $800.00. He then stated that the tickets were fully refundable. I replied, "I didn't want my money back, I wanted to see the show!"

I ordered football tickets on August 17, 2025, for a game on September 6, 2025. Stubhub charged my credit card instantly. As of noon on game day, 20 days after purchase and full payment, I still did not receive tickets. I used the painful AI chat on Stubhub site as they do not give any phone number to call. The chat robot finally connected me to a chat agent and I was told Stubhub had until 1 pm Pacific time to release the tickets for a 7 pm EST game. At 4:30 pm, still no tickets.

I bought a ticket several months before much-anticipated show, paid high dollar for good seat in mezzanine. But StubHub did a bait and switch: at the very last moment (less than hour before venue opened), my seat was “transferred” to the LAST row, the least expensive seat in huge auditorium; and StubHub is not compensating the significant price difference despite their “guarantee”.

Unnecessarily hard to buy, scams you. You will not be able to lock in a price and pay. They say when you call, even with a email confirmation that the tickets “are waiting review by our dedicated team” so do you have the tickets even if confirmed. They can see if you are trying to buy and change the price every time and will kick you out if the “time is out”. The time was not out on my purchase, and credit card information was given, pay was hit and it kicked me out. I did not get my tickets and when trying to get others it would treat that process. They have told me I have paid for stuff I did not get. The tickets I actually wanted THEY CANCELED AFTER MY PAYMENT WENT THROUGH AND DID NOT RECTIFY IT. DID NOT GET ANY TICKETS. StubHub cancelled my tickets after payment was done and did not refund me. I had to cancel my credit card dispute having the funds.

If I could've given them a zero I would've! I purchased tickets in July for a sporting event in mid September. The tickets I ordered were for row 2, but when they were delivered to me electronically they were for row 24. I called Stub Hub immediately to report the issue and literally NOTHING has happened since then. I've been told (now 4 times) by customer services reps, who I cannot understand, that they will offer me a refund or new ticket options ON THE DAY OF THE GAME...leaving me no chance to actually get a refund and purchase the seats I wanted. For a company that sells SPORTS tickets, they sure know nothing about how the experience or process goes. I will never purchase tickets from them again, and will be using Seat Geek or Vivid seats to purchase tickets from now on. TERRIBLE customer service and terrible experience.

StubHub is the worst company to ever do business with. I have a gift card that I have not been able to use because the pin and code is not working and I’ve called seven different agents and none of them have been able to help me and they keep telling me the same line that they have to escalate it. I would recommend no one ever purchased anything from StubHub. This experience has been horrible. I have worked with many companies and purchased many gift cards, but this company is the worst. Do not ever purchase any gift cards from StubHub because if you have any issues, they will not be able to help you and they will keep giving you the runaround and you will have to call them at least 10 times.

I would give zero if I could. They charge me $478 for Lil Wayne concert in Toronto and when the concert was canceled they returned 455, stole $23 from me and $20,000 other people. The supervisor who is Spanish named Robert was absolutely not helpful and would not give the full refund.

I bought two tickets to see Lady Gaga on September 3rd. The tickets were never delivered to me. Tickets said they would arrive the day of the concert at 5pm, at 5pm the time then got pushed to 8pm. 8pm comes around and still no tickets. I ended up buying two tickets from Ticketmaster because I was afraid I wasn’t going to see my favorite artist. Ticketmaster tickets came to me right away. Lady Gaga ended up rescheduling that day anyway, but I still never received my tickets from StubHub.

No validation for proof of tickets, sold to me I bought tickets to Tacoma Comedy Club for Gary Owen’s and turns out he will be in Texas. The process of proving this with online help service is horrible and denied refund. All I want is my money back.

They used a bait and switch tactic. It showed 2 tickets for $820 with fees included in that price, and I was charged $1755. When I spoke to customer service I provided a screenshot of what I was under the impression I was getting. Such BS. We need to all get an attorney and file a class action lawsuit against this company for fraud and misleading information.

Horrible experience right from the beginning and now I'm fighting for them to pay me for tickets I've sold almost a month after the concert. Never get return phone calls after numerous calls to them. Will never use the platform again. Buyer beware; not worth your time.

I would not recommend using these theirs. Go to Ticket master or somewhere else. I had paid $22 for parking for The CB concert. Well that parking was extremely far, so I paid for closer parking $55. I reached out to Stubhub and their representative Erick ** was extremely rude and did not care. For goodness sake, it was literally only $22. They didn't want to refund that, that's fine. But Erick's rudeness was horrible. He was so nonchalant and didn't care. He was just like "Oh well". PLEASE Spend your money elsewhere. At least the actual concert was AMAZING. Erick has ruined me to ever do business with Stubhub again. I am not sure why he's a customer service agent when he is a complete meanie.

I bought 2 tickets from Stubhub, they delivered it to AXS. I then sold them on Stubhub. But AXS is having issues transferring. So I called AXS and they told me to call Stubhub to cancel my sale. I called, and they gave me 2 options. Cancel and pay the fee. Or give this random person who bought my tickets, my Gmail and Password information???

I recently used StubHub for the first time and had a very disappointing experience. While browsing tickets, I was shown a pop-up advertisement for “the lowest parking price in the area.” Trusting that claim, I purchased parking through StubHub — only to find out later that the actual event parking was less than half the price. StubHub charged me $50 before fees and taxes (over $65 after fees) for a parking pass that I could have bought at the venue for just $32 (total amount). When I contacted customer service, they insisted that I wasn’t “paying double” since the pre-fee price was $50. But this misses the point: StubHub misrepresented the parking as the lowest available price, when in reality I was overcharged significantly.

Complaint Regarding StubHub Ticket Purchase for Disney Descendants – Amerant Bank Arena – Sept 6. In July of this year, I purchased four tickets for the Disney Descendants performance at Amerant Bank Arena through StubHub, after being redirected there from Ticketmaster. I did some research before purchasing and found that StubHub claims to guarantee their tickets. Based on this assurance, I went ahead and bought the tickets.

Horrible Horrible Horrible company! Avoid this place at all costs. They screwed up one event, gave me a small credit as a resolution. After a year, I decided to try them again, the SECOND event was screwed up so they gave me a small credit. I told them to keep their credit. I'll never use them again. They said "You should have called before the event for a resolution". That's great but when I tried and your wait time is over an hour and my event is starting in 15 minutes, I'm not going to miss the event for stupid tickets. I purchased NEW tickets off the street and dealt with this horrible company the following day. NEVER AGAIN.

I bought tickets to a football game. They were supposed to be emailed to me day of because supposedly the event would not let them produce them beforehand. Email arrived as shown in picture but no tickets. It was an hour before game and no way to do anything about it. Missed game and had over $80 stolen from me. Never again.

DO NOT USE STUBHUB | I purchased VIP (pricey $$$$) tickets to a show as a gift for my husband that was supposed to be in Nashville in August 2024. A few weeks before, per StubHub, was "going to be rescheduled" -- so we had to pay cancellation fees for our flight and cancel hotel. We waited and waited, and no reschedule. We finally verified with the venue that it was permanently cancelled and therefore we should have been reimbursed by StubHub 120% per their stated cancellation policy. Tens of calls and even more emails later, we still do not have resolution or our money back - and we're talking over $2000. Each time they say they are going to "escalate and resolve" and they're very sorry for the inconvenience but each time we hear nothing.

I am at a loss of words about the scam that StubHub ran against my family this week. Months ago I bought 5 tickets to the Benson Boone concert in Philly this past Wednesday September 3, 2025 and never received them. I called customer service over 7 times during the two weeks leading up to the concert and even escalated multiple times. Then I was told not to worry I would either get the tickets or a refund. They were tickets for my daughter’s birthday. One and a half hours before the show and we still did not get them. They never arrived.

I spent $160 on tickets. They now say they don't see that I got anything, and they won't help me online without info from the email I never received. I was told to dispute the charge. Horrible! Never again!

Do not use Stub Hub! I purchased tix for 9/6. Was sent tix for 9/7. She gave me the run around for over a week saying I was protected and that if the seller could not provide the correct tickets I would be sent a link with replacement tix of comparable or better value. No updates were given and I never received a link. I literally had to call them every day. Even on the day of the show I was told to just be patient! Three agents told me to head to the venue - I was protected - the link was coming. At 10 minutes before the show I still did not have the link. I finally got an agent to send the it and then she promptly disconnected the call. When I clicked the link and it said there were no replacement tix available!!! Even though I could see that Stub Hub still had plenty of seats! I had no choice but to go home with two very disappointed teens. Lesson learned.

I purchased tickets through StubHub and was unable to attend the event. We sold the tickets a couple of weeks prior to the event and was charged a fee both for buying and selling. The fees were ridiculous. The sale appeared to be flawless, even though we took a big hit with the fees and less than desired price for each ticket. Then I woke up a day after the event to find that I was charged a $660.00 fee for "You have been charged for this sale because you provided fewer tickets than the buyer purchased." I do not recommend going through StubHub for event tickets.