StubHub Reviews

StubHub sold me tickets on the glass for the October 9th Vancouver Canucks vs. Calgary Flames game. When I tried to enter the arena, I was told the tickets were fraudulent. I then spent 45 minutes trying to resolve the issue with StubHub and missed the entire first period. They offered me replacement tickets (at the same price) that were HORRIBLE and in row 20, not in row 1 on the glass. When I contacted them the next day, they absolutely refused to offer me a partial refund. Do not use this ticket side. They list fraudulent tickets and their customer service is HORRIBLE.

I bought $500 tickets. I never got my tickets. I got an email for them that it had been cancelled so I made other arrangements. When I finally called to ask my refund was they said oh it was just temporary cancelled and that we should receive my tickets.! 2 days later & The event is in 20 hours and I have to leave several hours early so I still have no tickets and they would do nothing about it and said, "Don’t worry, just go to the event. You’ll get your ticket at some point. If you don’t, then you get a refund." It is completely lame. Only miscommunication where I was able to buy more tickets to cover the cancellation but now I’ve got double tickets from this mess so I would recommend Highly never to use this company ever again. THEY DO NOT CARE NOR HELP ME OUT!!!

WHAT A SCAM! I sold my tickets on 9.24 and still have not been paid. They have my email correct for the account and all correspondence, but conveniently, it is wrong for the PayPal payment information. I have called 2x a week, and every CSR says give it 5 days.

Updated on 11/10/2025: Worst company I've ever had the displeasure of doing business with. I spent about $1000 for tickets to see Billy Joel. 2 days later his concert is postponed for 14 months. Then his concert is canceled. StubHub still has not refunded my money or issued a credit for the tickets. It has been almost 6 months. Despite contacting them via phone, chat and email over and over again, all they will say is they will escalate the matter and to wait 30-90 days. I will never buy tickets from StubHub again. They are a bunch of thieves.

Got caught up in a classic bait and switch from a ticket seller on this platform. I ordered one set of tickets, but received a different set that weren't the same quality. My problem is that StubHub sided with the seller based on a cryptic set of "rules" governing what is a reasonable substitution. The rules take nothing into consideration about the physical character venue or the objectives of the ticket buyer, only the proximity of the seats to the stage. After much not-very-customer-service-oriented discussion with a unempowered StubHub agent, I was offered (and accepted) a refund, only to have the offer rescinded a day later due to what StubHub described as a breach of "protocol" by the customer service agent. SInce all this happened within 24 hours of the event, I was unable to react to StubHub's change of decision and missed the event. So distressing. Won't buy from them again.

Tickets were transferred to a colleague, and then disappeared from his Inbox. They were never received, or refunded, customer service was called numerous times, but never was able to locate the tickets, or re-transfer them, or provide refund, or even explanation. Offshore help desk, who argued rather than C/S.

My buddy and I bought tickets from StubHub for a concert in Cleveland that were already nearly double face value plus obnoxious fees, but they guaranteed them. Both of us took off work. Went out to eat then once we got to the show they never sent us the tickets and said they didn't have any other to send us but only offered us tickets that we had to pay over four times face value. They are a scam! Don't trust them!

I purchased tickets for a sold out event months in advance for $150. A few days before the event, the venue sent me an email stating I could get additional tickets at face value. I did not do this because of StubHub's "guarantee." The day of the event, I go to the venue and the seller does not delivery the tickets on time. Stub Hub tells me that I can get replacement tickets. I then click that option and I am told that I am not able to get that option and have to get refunded. I get refunded and then go on stub hub and buy tickets for $350. I had to pay an extra $200 for the exact same tickets. They were both GA standing tickets. Stub Hub refuses to refund me and actually made a larger commission because I purchased the more expensive tickets. I will never use Stub Hub again.

The worst vendor of all time. Online scam artists. How are they still in operation? About $300 more for a pair of tickets and then you can’t cancel. Of course not-because no one would buy them if really given the proper option to see pricing.

Worst company ever. Booked parking for my venue from their app. They sent me tickets for another parking lot, which is 15 min walking distance. I talked to customer service and explained the situation. I told them that we have people with us who cannot walk that distance. They told me I have to wait until the tickets are issued to even look at the problem. Their email says the tickets will be issued 1 hour before the venue. I told them I’ll dispute on my credit card, and they told me they would lock my account if I disputed the charge. Shadiest company ever. Terrible customer service. I would give negative stars if I could.

This was the worst experience ever including the embarrassment of having guests not be able to get in the venue after having received the tickets late and at the last minute by FedEx. Ruined my birthday.

I tried to sell a ticket. Found a buyer but could not get it transferred. The instructions were very confusing, you can't talk to an actual person, but I think I did it right. Kept clicking 'Transfer ticket' but it didn't go through, no matter how many time I tried (for two days).

StubHub allows fraudulent sellers to see on its platform. I bought a parking pass for a Cal Berkeley football game. The pass arrived two hours before game and was located 6-7 miles from stadium. The area was in a terrible, unsafe location in Oakland. CA, STUBHUB DID NOTHING TO REFUND THE PARKING PASS. I had to pay for street parking next to stadium. They advertised close parking lot, it was nothing but that. See photo, this address is nowhere near the Cal Stadium.

⚠️ Beware if you are reselling tickets on StubHub! I purchased a concert ticket in April 2025 for a show scheduled in September 2025. Later, I decided to relist the ticket in April on the same day through StubHub. When I called customer service, the representative told me I’d have to wait until after the event to see if my ticket sold. When I checked the stadium’s seating chart, my original seat appeared shaded in gray, which usually indicates it’s been sold. I followed up with StubHub in late September and was told I’d receive a refund within 5–7 business days.

StubHub failed to deliver a valid ticket and then provided contradictory and misleading information, violating its FanProtect® Guarantee and engaging in deceptive trade practices that deprived me of both the product and the opportunity to secure alternatives. I contacted StubHub repeatedly on game day and was told the seller defaulted and that FanProtect® had been triggered. Despite this acknowledgment, StubHub stalled until after kickoff.

I bought tickets to a concert 4 months beforehand and realized that I had accidentally bought wheelchair row tickets in my rush to get them. There was no confirmation or warning that these were not regular seats before checkout. StubHub would not accept any returns or exchanges, and my only recourse was to try and resell the tickets. They sold a few weeks later, and there was a note that my tickets would be delivered to me so I could transfer to the buyer at 4:00 the day of the concert. But I was fined because I didn't send the tickets to the buyer before 3:00 the day of the concert. Makes no sense. Customer service is the worst I've ever experienced. The AI chatbot is useless, and it's very difficult to talk to an actual person. I'll just use Ticketmaster from now on, at least they accept returns within 24 hours.

StubHub is very close to being qualified as a scam. My story goes like this. I bought a ticket last Sunday (only because I didn’t know how bad the customer service could be and how bad everything is there). The price was very comparable to Ticketmaster’s, and the seats were better. However, what first surprised me was that I didn’t get the tickets right away. I got an email saying they might arrive up to two hours before the concert, which was scheduled to happen in eight days.

Do not use StubHub!! If I could do negative stars, I would!! I bought $1,300 worth of tickets for a concert. I got in the app to download the tickets to my phone and they said the tickets were already claimed. I believe someone hacked the account and sent them to a private email. Stub sent them to this random email that isn't mine nor was it the email tied to my StubHub account. When I tried to contact them, they kept telling me that the tickets were legitimate and already claimed. Ya, they just weren't claimed by me. Because of their mistake, someone else enjoyed my tickets. They're still not acknowledging they made a mistake and I'm out $1,300.

Zero Stars!!! Stubhub is a NO! I bought tickets to the LSU vs Vandy game on October 18th. Stubhub sent Vandy vs Missouri, wrong Tigers, wrong date! We did NOTHING wrong! They asked us to return the tickets. We did so they could get the correct ones from the Seller saying they would escalate the case. No response from Stubhub! 3 weeks later no tickets. Stubhub says I will get something. Way too much time dealing with a problem that was not our mistake. Just say NO to Stubhub!

Terrible experience!! Bought tickets day of the event. They wouldn't open. So Bought tickets through a different vendor. Once I was in the event I contacted them through the chat bot. When I had all the info. Contacted them the next day through chat bot then finally got a real person then finally got a number to call. Well long story short. Cant refund me because I didn't call on that same day I purchased tickets. Tickets were never used. Make sure you screen shoot everything. I'll never use them again. Vivid seats no issues.

Our ticketed event was canceled, so Stubhub promised tickets for the rescheduled event. The tickets arrived for the wrong date. We called Stubhub 4 times before the show in an attempt to get the tickets reissued. Each time we were promised that we needed to show up on the correct date and that we would have no problem getting in. Of course, this was not true. It is clear that Stubhub representatives have been coached to lie to customers in the hopes that things will work out. The customer service representatives were less than useless. If they had just told us that we couldn’t get in and refunded our tickets, we would have saved the hours we spent on the phone and the time we spent driving to and from the event.

Terrible purchase process. I bought tickets on Stubhub; I get an email saying wait for tickets; I get another email saying confirm your purchase (after I have paid already); I get another email saying tickets will be available "soon"; next day I get an email saying claim your tickets; I get directed to a message saying "this is not your ticket - go to the app"; I go to stubhub app (create an account, etc etc) and it says tickets can only be claimed on ticketmaster and directs me specifically to go to the ticketmaster website (and specifically not the app).

I'll likely NEVER buy tickets through StubHub again! They deserve 0 stars but that isn't an option. After purchasing tickets to a basketball game, I never received the tickets; just a confirmation email. So I text the online chat. They tell me that me tickets could not be delivered due to some issue with AXS and they sent me a link to my email. The link had an option to get a replacement ticket or a refund. I look at the replacement ticket options knowing I bought tickets for a 100 level section and they offered me a replacement ticket in the 200 level section. Their online system generates these replacement apparently based on cost but I buy tickets based on location.

I bought more expensive tickets 10 months before our concert and they showed them close to the stage and when they sent them to me after I paid for the tickets and they weren't the ones it said I bought but instead they were all the way in the back on the lawn! Don't buy from them because you'll get scammed!

Unethical business practices! Tickets purchased did not align with the seating image used for purchasing. The tickets were very expensive and the seats were at the very back of the venue, which was not the same location on the seating map. Stubhub is the worst ticketing merchant to use for purchasing tickets. I will never use them again!!!

If there was a way to leave negative number these clowns would get it -10000000. I purchased 20 yard line lower bowl tickets to a Nebraska game I’d be traveling 900 miles to go to. 1st problem they don't give you row and seat number until 7-10 day before event. So if there’s a problem you can’t see it until there’s a limited time frame and there’s no transparency to see view of what you’re buying. When I see row and seat number it says it’s obstructed view seat. I contact StubHub right away and they say I can get a refund or exchange tickets for comparable seats. I choose exchange as travel is already booked and nonrefundable at this point. I followed their instructions to return tickets. They say they’ll release the tickets 60-90 minutes before event.

DO NOT use StubHub! I purchased a ticket six months prior for a concert and they assured me that the ticket will be transferred to me electronically before the concert. On the day of the event, they said the reseller was not able to transfer the ticket, therefore I was not able to attend the concert. They provided a refund, but that priceless life experience of seeing my favorite artist live for the first time was taken away...Shame on Stubhub!

Buyer beware - this is a platform that promised me 5 tickets, delivered 3. I returned the 3 (I needed 5 to go to the event) and there is not a fan guarantee. They did not refund. Challengers at the credit card level. But don’t use StubHub!!!

This is the worst app to use when trying to buy tickets. We bought Laney Wilson tickets and didn’t get our tickets and on top of that when we went to get our refund they wouldn’t give it us. We haven’t got our refund since the 19 of September. Absolutely never using this app again.

I will not use this company again. I posted 5 tickets for sale and sold 3 without issue. The last 2 were sold and I was not aware they were sold. They said they did sent emails but I never received them and I am a very diligent email checker. The day of the event, I got a confusing email very late in the day saying I need to deliver tickets but I never knew they were sold. I assumed they meant the 3 I sold and I doublechecked to make sure those were released and they were. Then I got an email indicating that they are charging me for the tickets I own, so I paid twice for them, once to Hollywood Bowl and One the Stub Hub even though I received no money for them.

Came to New York with my kids for a night. Agreed to a StubHub purchase for a Broadway show. Price instantly changed to three times the agreed amount. I contacted them immediately. Was asked if I had any proof and was told their policy is to do nothing, totally scammed. Do not trust StubHub with your ticket business.

I will never go through this company again. Horrible experience! Received the tickets a day before the concert, but I was unable to access them. I was not given any clear instructions on how this works and was told I will not receive a refund if the seller does not follow through and send them to me. I’m having to go through PayPal to dispute this. Never again!

Tickets have too many fees. The parking passes I purchased said they would be within 3 miles of the event, the parking was 3.4 miles away and I could only park there less than an hour before the Rams/Niners Game started. So I am supposed to hope it's not packed, hope there is an Uber available less than 40 minutes from the game or walk it (an hour 10 minute walk, hoping I don't hit every red light in LA), wait in line to get in the stadium, skip the concessions and catch the last three quarters of the game with my $240 ticket? Tried getting a refund, they took a long time and offered me a dumb 25 percent voucher (valued at $8 max) for my next purchase and kicked me out of the assistance chat. Never again. I'm never using this app again and I do not recommend it to anyone.

Minus zero! Don’t use! Customer non-service is in another country. Girl talked over me. Would not let me talk to a supervisor! Put someone else on. Sent me some bogus link to nowhere. Said they were working on it? I think they are just keeping people’s money!

Buyer Beware! This place should not be able to continue to operate! Tell you tickets are good price then you find out the original tickets were half the cost. I know I should have researched better but when it said almost sold out, I panicked and paid much more than I should. They should have to put the original purchase price as part of the site instead of excellent price, outstanding price and not be allowed to state almost sold out! I will NOT use them again.

StubHub is a platform that facilitates ticket resales by independent sellers. I had an issue with four tickets I purchased from StubHub and before going to them I went straight to Ticketmaster regarding the problem, I also visited a Ticketmaster booth in person, where I was informed that the tickets had been transferred and subsequently canceled by the original seller. This clearly points to fraudulent behavior by the seller who used StubHub platform to profit at my expense, leaving me without valid tickets for the event. Additionally, I contacted StubHub and then they denied me a refund staying that I had not contacted them, which is not true. I communicated via the platform’s chat system, where I spoke with a representative who informed me that I would be transferred to someone else who could assist me further. I waited for a response that never came.

If I could give negative stars, I would. I sold my tickets and buyer never provided a shipping address. I reached out to StubHub several times via phone & email making them aware of the situation. They also confirmed buyer had not provided shipping address. Buyer finally provided address on the last day to ship. Once I shipped I received confirmation from FedEx that buyer received & signed for tickets. Buyer then stated they never received tickets. StubHub said there was nothing they could do. Absolute bullshit. Not only did I not get my money for the tickets I sold, StubHub also charged me $240 and took out of my account. I am currently in Litigation as their customer service is a joke. I'm sorry, I don't want to talk to Umkar from ** who can hardly speak English & God knows doesn't understand it. I will never use StubHub again for anything.

Bought parking passes. Try to download them on the day of the event. They would not download. It was a Sunday football game. Nobody answered at customer service. Now they refuse to refund. Stay away from this company.

I was very unhappy with their ticket selling process. They had me transfer my tickets and then refused to list them. Their algorithm set to "Hidden" because I set the price to 115 each x 2. There were at least 2 other listings at that price or higher in my section but StubHub refused to show them unless I set the price at $103. What is their problem? It was easy to cancel from their side and I managed to cancel the transfer from the other site. Listed them elsewhere at my price.

Beware if you are reselling tickets. It has been a complete nightmare. I sold my tickets but somehow still showed available and resold them, then took over $500 out of my account. I am having to dispute it but has been over a week and still have not heard anything. Also, did not get full amount for the tickets I sold. I will never use Stubhub again, the whole buying and selling cost me thousands.

I bought 5 tickets to two shows (for me and friends) to see David Byrne from StubHub. I went to one show and absolutely love that man! I tried to sell the single ticket for the other show through Stub Hub. I tried repeatedly to upload the tickets after I bought them and got a message that they would not be available till the night of the show. Even then, for some reason, I could not access that ticket even on the night of the show when it sold.

Stubhub robbed us of 550$ worth of tickets to the Sept. 26 Jason Aldean concert in birmingham alabama. They claim to offer a 100 percent guarantee which they failed miserably at keeping their word. My family drove all the way to birmingham from dothan alabama, got a motel room and spent hours on the phone hearing the same lies and excuses over and over again. I wholeheartedly believe they are a scam operation and will no longer be using their services and I highly recommend thinking ten times before anyone uses their service.

Zero Stars. Do not purchase from StubHub. Our tickets were invalid and we could not get into the stadium. We were told the tickets were used at entry 20 minutes prior so the seller sold duplicates. We called customer service and they did not help us. We were left outside to buy new tickets on our own and we are still seeking a refund. Customer service is also in Asia and unresponsive.

Haven't had any issues until a seller canceled the transaction. Tickets were in my Ballpark app and StubHub allowed the seller to pull them back. Their FanProtect guarantee states: Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event. Neither of those happened. I had premium tickets and they tried to replace my tickets with nosebleeds.

I am a NYG season ticket holder but don't always need parking so I don't opt in for parking passes. All venue parking onsite is by season ticket holders parking pass. When necessary I have always bought passes from Ticketmaster. Who is a monopoly and overpriced. Once in the past I used StubHub. They had a venue outside the stadium where you would pick up the pass. Inconvenient but I had no problem. Now they allow digital tickets only. So here is the rub that they don't tell you. They have a agreement with the ticket holder they never actually have possession of the digital ticket. So you pay them they alert the holder and they use TICKETMASTER to send you the digital ticket. I paid a ridiculous amount and never received the ticket at all. It was hard to track down their so-called help. In the end I was in traffic at the stadium still did not have the pass and had to pay for offsite parking and be bussed in another 80 dollars.

My husband & I bought VIP tickets to a concert, but apparently you need the last name of the original ticket-holder, which we were not given. We paid quite a bit extra for the VIP experience, but were asked to leave the VIP line since we didn't have the last name. We called Stubhub from the venue to get the name, the venue rep even tried to get the last name on the phone from them.... still no name... no VIP, after almost $3,000 for tickets!

I will never do business with this company again. They set a deadline of an hour before events for tickets to be delivered. For a 5 pm central time event, the time shows up as 2 pm. What they fail to mention is 1/ when the deadline will be in advance of your purchase and 2/ the time zone of the 2 pm deadline (which is Pacific time). Stubhub stuck out twice. Saturday, September 27, I had 2 tickets for 10 pm CT. I did not receive the tickets by 9 pm CT and they offered 1 replacement ticket. What? Seriously? I wasted 90 minutes of my time driving to the venue and back. Finally got a refund for the event but not the parking pass I had purchased. I then made the erroneous assumption based on a customer service conversation that if I purchased tickets for the show on Sunday, it won't be a problem. Should not have listened as it became a problem. Unresponsive sellers are a huge issue on the platform.

Worse event ticket experience I ever had. I was on the phone with them for an hour while the concert had started. They could not deliver my tickets, then claimed they sent to me 5 months ago. Not true!

I bought 4 tickets to a music festival. I purchased the day before, and it is for a 2-day event. Well, when I received the “tickets”, it was an email with a picture of the screenshot containing the QR code, not really a “ticket transfer”. I trusted the process but obviously when I got to the gate it was reading as fraudulent! Stayed on the phone with StubHub for more than an hour, and initially they were going to offer me alternative tickets, which is totally fine with me. They come back saying that isn’t any… I go on their website and of course there was… but higher price! So they offered me a refund, in 8 business days! Keep in mind I am at the gate still, with my entire family, including 2 kids, crying to get into the venue! So I purchased tickets directly from the festival site and called it a day. Now I have disputed the charges with StubHub. Never again!

Horrible lack of desire to resolve issues. Their “guarantee” is a joke. Seller issued wrong tickets and StubHub was useless in getting it resolved. I spent multiple hours on the phone with them the 48 hours prior to my event and still never got resolution. The agents all read from a script and tell you the same thing and never deliver on any of it. My understanding was they would get me tickets comparable to what I Purchased but even after pressing the issue StubHub continued to lie to me and never deliver. I have requested a refund but I’m highly doubtful I’ll get my money back.

Bought “Wicked” tickets to the Charlotte performance for Sept 27, 2025 on StubHub. Bought the 4 tickets totaling over $1,000 back in December, 2024 and gave them to my family as Christmas presents. Drove to Charlotte today (2 hour drive) and received email from StubHub on the drive that we would be able to download tickets shortly. Not sure why we wouldn’t already have the tickets since we bought them 9 months ago. As we arrived in Charlotte received another StubHub email that we would not be getting the tickets but we would get a full refund. We had been assigned 4 specific seats 9 moths ago, I wonder who’s sitting in them today? This process is/was ridiculous, will never use StubHub again, and would never recommend it to anyone ever. I feel like we have literally been robbed.

First if I could give no stars I would!! I bought tickets to the Celestial Wizard of Oz Drone Show for May 2, 2025. It then got rescheduled for Oct 18, 2025 and now I got a notification from the venue the Show has been officially Cancelled!! I been fighting with Stubhub to give me my 100% refund. Here's the problem they keep showing the rescheduled day and their team who handles this, just today 9/27/2025 saying it's not cancel. They refused to call the venue..why? Lazy? Or just hoping to keep my money. Don't do business with them. Stay with Ticketmaster.. Stubhub you are a bad company and hopefully will go under!!

I sold $3,700 worth of tickets on 9/13, and StubHub listed my payout date as 9/22. It is now 9/27 and I still have not seen payment, despite being told by multiple agents and supervisors (through repeated phone calls and chats) that the money was coming “that day.” StubHub has already collected from buyers months ago, so there is no reason to hold seller payments this long. This is not only frustrating, it is unethical and completely unacceptable.

I’m a 68 year old grandfather that wanted to surprise her granddaughter with tickets to Wicked on Broadway. I purchased tickets on StubHub. Realized shortly after I had wrong day. Contacted StubHub and was told, "All sales are final. You can try to resale them yourself." I just wanted to change to a different day. Very disappointed.

Purchased 800.00 for 2 tickets to see Wicked on tour in Charlotte, NC. Tickets were purchased 12/2024 for the show tonight- 9/2025. Drove my child an hour uptown- started calling stubhub 2 days ago and we were assured our ticket would be available anytime up until 2 hours before showtime. 10 months, and a huge Christmas present down the drain. Our tickets never showed up, were never released. Unbelievable disappointment for my child and I to drive in pouring rain after 10 months of excitement to be let down at the door of the theater.

I don't know how they stay in business. Terrible customer service, haven't been paid for a game from 2 weeks ago, can't/won't fix it. Done with them. I would advise using another ticket company, this one sucks.

Horrible. Would not recommend, they make you wait till its almost the day of the event to access your "tickets", then on the day of event I tried accessing and get error message saying tickets not found.

This is the third time that StubHub has screwed me over on tickets. They failed to provide me my tickets for a concert that I was supposed to attend with my two daughters on Friday, 19 September. They then have taken an exceptionally long period of time to refund me my money for these tickets, making excuses after excuses. I would strongly suggest using a different ticket platform and stay far away from StubHub as they do not take accountability for anything.

Bought tickets to Wicked about 9 months ago. Was assured they would be delivered electronically by 4:30pm on the day of the show. Show starts at 7:30. They did not arrive. We drove 5 hours (admittedly probably poor judgment to trust a secondary marketplace). We were given a refund as there were no alternate tickets. Customer service was ok but still poor company policy allowing charlatans to steal money for 9 months and then leave a birthday present ungiven

StubHub guarantees that if you get obstructed view and it's not listed on the ticket you get new seats or a refund. My daughter & I went to Chappell Roan lastnight in New York. She is our FAV artist & we were SO excited! It was another $75 for tolls & parking. We were beyond disappointed to be led to our seats only to find it was a side stage seat with that was extremely obstructed. I NEVER would have purchased them if it stated that or showed the view. We even looked up the view and the seats were not obstructed which is false advertising and fraud. I paid over $600 for them. The entire show took place under the stage due to the rain so we basically sat in the pouring rain listening to our FAV artist but not being able to see thing. I tried to reach out to StubHub numerous times to resolve the issue before the show started. I was told there was nothing they could do, that I had to wait until the next day.

The seller that StubHub used for my tickets never transferred them to me on time. I was told to wait until the day of the concert, just a few hours before the event, to see if they might appear in my Ticketmaster account—but nothing ever showed up. Their customer service was unhelpful and dismissive throughout the process. I wasted my time and money, and I will never purchase through them again. Do not trust this platform.

Confirmed with Stubhub the validity of my tickets the night before I drive 200 miles to venue. They said they were valid but when I tried to pull them up at venue they would not come up. Went to box office, they found my tickets and they had been canceled. I called Stubhub there - no ticket replacement and so far no money refunded to me. The ticket office told us never to buy tickets from Stubhub. We also met others that had been scammed by Stubhub. If you don’t believe me call the ticket office at the venue you want to attend and ask them about the reliability if Stubhub!!

I purchased what was advertised as "PARKING PASSES ONLY Inter Miami CF at New York City FC" through StubHub's platform, believing it to be a parking pass for a lot affiliated with Citi Field, where the match was held. The listing did not provide the parking facility's address until after I accepted the tickets. Upon receiving the details, I discovered the parking structure was not affiliated with Citi Field, contrary to the impression created by the advertisement.

Stubhub is actually Scamhub. They allow people to list tickets incorrectly as being in a section behind home plate at the Rogers Centre but are in fact General Admission tickets for the outfield. They screw you around and say it's being investigated but you NEVER hear back. I've talked to numerous agents and the same bullshit result. The worst part is, the chat bot even acknowledges that tickets listed in the wrong section are covered under the fan protection... Oh really?? Well then why won't any agent issue a refund?? It's blatant fraud and they aid the fraudulent sellers by not stopping the sale. I will never use this POS Scamhub again.

I was simply trying to check ticket prices for a concert, but the entire experience felt misleading. The platform displays prices for individual tickets without clearly indicating whether they’re resale listings—if it’s mentioned at all, it’s likely buried in fine print. On top of that, they add excessive fees that dramatically inflate the final cost. When searching for multiple tickets, they only show the price per seat, making it difficult to see the total cost until you reach the payment screen. You have to scroll down and expand the price breakdown manually to understand what you're actually being charged. I was using a browser to check prices and thought I was selecting three orchestra tickets priced around $1,500 total. However, the page didn’t load properly, and when I clicked “Next,” it triggered an automatic payment via Apple Pay. I ended up being charged $3,800 without realizing it.

Recently purchased a park pass for a local football. Listed on Stubhub as General Admission Stadium Lot Parking as well as showing the price in the lot map. Ticket I received was for a private lot several blocks away and not the stadium parking lot. After several hours with chat and live customer service they said because there was a note that it was .5 miles from the venue it met their guideline even though it wasn't in the Stadium Lot General Admission area and would not provide a refund. StubHub enabled the seller to get 2-3X what publics lots charge in cash on the day of the game.

No communication from the seller after you purchase. Purchased my ticket over a month in advance. Had to call customer service twice when my ticket wasn’t delivered, only to be told my tickets would be delivered the day of the event. Asked to cancel and refund, no. I will not use them again.

Purchasing event tickets was seamless. However, the purchasing of the parking pass on the app was deceitful. After buying the tickets to an event at the Kennedy Center on the app, I was asked if I wanted to add a parking pass. I assumed it was at the event garage as there was no way to know on the app that it was 15 min away. I only found this out after paying for both event and parking ticket as one. I contacted StubHub staff who worked with me to sell the parking pass. Surprisingly, a buyer purchased them. The day of the event I was called by StubHub that the buyer did not realize the parking was so far away and so I was responsible for both the cost of the ticket and now a penalty fee. Both myself and the buyer did not realize where the tickets were located, but yet StubHub refuses to credit me for this transaction that is due to their misinformation. Do not buy parking passes through StubHub!

Purchased tickets believing to be seated closer to the stage from the 2nd floor balcony but instead I was place farthest from the stage, directly above the last row, on the ground floor, adjacent to the suites. The view provided on Stubhub seating arrangement showed the seats facing the stage. This gave the appearance of being to be closer to the stage which mispresented. The actually area where I was seated had an obstructive view (plexiglass). Also it seemed to be the area where handicap patron are placed. I was so close to the suite area. The pricing for these suite were equivalent to 3 row seating in the section 1. These seat aren't worth 250 buck a piece.

I purchased tickets to Ziggy Marley in Charlotte, NC, on May 9th. The show is scheduled for September 21, 2025. I noticed as the date was nearing that I still had not received my etickets and called StubHub to find out why. The representative assured me that there was nothing fraudulent going on and that the venue holds the tickets to ensure they don't oversell the show. I selected PITT seats at the Amp Ballantyne Venue, which, according to the seating chart, are front row seats.

I purchased tickets to The Book of Mormon through StubHub last week and selected the specific showtime because the listing clearly stated the performance would be at Muriel Kauffman Theatre at the Kauffman Center for the Performing Arts. StubHub sent me four separate confirmation emails repeating that venue. When I arrived, the theater staff informed me the show was not at the Kauffman Center at all. I had to scramble to find the correct location on my own and rush across town, missing part of the performance I’d carefully planned for.

Let the buyer beware.. These folks are experts and taking advantage of the public.. Scalping used to be illegal and this company is a good example of why. Their site is flawed in their favour.. just don’t do it.

I bought tickets on here in a rush and then found out the official event website sells them for half of the price I was charged. I contacted them less than two hours after the purchase and was told no refunds and they are only a marketplace, so have no responsibility. Then I found out that the exact seats I have bought are still available on the official event website, thus are *fraudulent*.

If I could give them 0 stars, I would!! They completely stole my money for a concert ticket I sold through them. Never paid me! Even after at least 20 phone calls with customer service and being told it had been escalated. I will be filing a complaint against them with the state's attorney general's office! If you are even thinking about selling a ticket through them, DON’T!!!! You will lose your money!!

Save your self time and money and buy from somewhere else. StubHub seller never issued the tickets - apparently they tried to do so but Stubhub’s system failed. Called customer service and they couldn’t do anything - couldn’t issue new tickets or a refund. Submitted a refund request through credit card company. See what happens.

Buyer beware. StubHub is not bad when it "works," but a nightmare that can cost you thousands out of pocket and a horrible experience the same day you're supposed to be having a good time. There’s a chance you will be left stranded in front of your venue, either having to buy other tickets or just not be able to attend.

These guys are crooks. I ordered tickets a year in advance and they charged 10 times the face value of the tickets. Actual face value for ticket $40. I had no idea they were scalpers of tickets and overcharged like this.

My experience with StubHub was extremely disappointing. Customer service not only failed to help me, but they also gave me the wrong information. When I tried to email a dispute, I never received a response. I called several times to follow up, and still got no real help — only to find out later that my dispute was denied without explanation. The lack of communication and accountability from StubHub made the whole process frustrating and stressful. I would not recommend using this platform for reselling tickets or buying. The worse experience.

StubHub is the biggest scam I've ever experienced, would not suggest trying to sell your tickets there because they can't get their shit together. Sold a pair of tickets and was never given a method to ship them nor an address to ship them to. Got charged $650 even after being on the phone with their support team multiple times and being told it was not my fault that I couldn't ship the tickets, there was an issue with the buyer's address. Was told I would not be charged and yet here we are. Absolutely unprofessional pieces of shit.

Sold tickets to a concert on StubHub, followed all prompts to transfer tickets, even called customer service for guidance. They walked me thru the process step by step, even had me send them a screenshot to prove I transferred correctly. Told me based on sellers protection policy that I would be paid in full for my sale since I did every step correctly. After the event started I received an email that stubhub canceled my sale and charged ME the amount I sold my tickets for, plus $35. In all Stubhub charged me almost $400.

I will NEVER order tickets through StubHub ever again. I bought 2 tickets to Jonas Bros. at Fenway and then just a couple of days later I found out I can't make it on the date so I relisted them. Getting no bites, I kept dropping the price. Finally, they sold; however, I did not get the tickets to transfer them to the buyer until THE DAY OF THE SHOW. Knowing they were coming, I did make the transfer and confirmed it with Redsoxticketing.com and even provided StubHub with the email I received; however, StubHub says I did not load them to the correct listing (apparently when I lowered my price I created a new listing) - and "their hands are tied".

I will never use StubHub again. The entire experience was a nightmare from start to finish. The tickets were outrageously overpriced with their fees, the “guarantee” they advertise meant absolutely nothing, and their customer service was beyond frustrating—impossible to get a straight answer, and when I finally did, it was useless. I felt completely scammed and left out of pocket for an event I couldn’t even attend because the tickets didn’t work. Save yourself the stress and money—StubHub is unreliable and not worth the risk. Do yourself a favor—avoid this site at all costs.

I listed 2 tickets on Stubhub and another platform. I sold them on the other platform and immediately deleted my stubhub listing. Over 1 hour later I received an email from Stubhub stating they had sold my tickets and I had one hour to deliver them. I called to let them know I no longer had the tickets and they had sold on another platform and that I had quickly deleted my listing. In fact, I pointed out that the notification I received was over an hour after the deleted listing. They are adamant that I will be charged the full price for these tickets. So, now I have lost money on my tickets having had to pay for them twice, selling them once! What a scam! Will stubhub not refund the other buyer's money since they do not receive the tickets? Of course they will!

StubHub needs to be added to the FTC's lawsuit against Ticketmaster and Live Nation. Their pattern of non-delivery of event tickets in a timely manner is unconscionable. I have received multiple emails from SH indicating my tickets are available but when clicking on the links, I get the spinning wheel of death. The tickets never become accessible and their customer service has on multiple occasions given the runaround and then concludes with, Your event is [add number of days until event here] days out. We have until the time of the event to deliver the tickets. This is total BS and very stressful.

Please do not buy anything from this site, they charge x3 of a regular price. I made a big mistake buying tickets for Broadway show thinking it's a special show and StubHub, Inc. is the only seller of the tickets. Next day Amex presale showed their prices and it was below $70 CA for the tickets when I paid &467 for 3 tickets in total. They also added service fees that they have not disclosed before the transaction. They declined to provide refund when I requested it the day after the purchase, their staff on live chat were very rude as well. The only offer from them is to resell the tickets on site Viagogo where you have to provide your credit or debit card info and scam other people into purchasing overpriced tickets. DO NOT PURCHASE THE TICKETS FROM StubHub, Inc. THEY ARE SCAMMERS.

I ordered "parking for the Greek Theatre" from StubHub. The passes ended up being 15-20 drive away with no shuttle! Really?? I called before the concert even started to tell a customer service representative and they said "Nothing we can do!" REALLY? How embarrassing for their company that they even sold these tickets at all! I tried to dispute the sale with eBay and denied it! How in the world can they sell parking passes that are advertised for The Greek Theatre and they aren't even remotely close to the venue and have no shuttle? This is a joke! I can guarantee you that I will never purchase anything from their website again for any concert. Avoid their website which sells fraudulent tickets/passes. Their customer service is the worst and not helpful! Avoid Stubhub!

Tickets delivered 48 minutes after event started. Requested refund as I had to purchase new ticket at venue. Was informed that I was not entitled to refund because I didn’t reach out for assistance. Informed them that I did reach out for help and had screenshots to prove it. Conversation ended shortly after that disclosure. Called customer service for refund and they wanted me to add credit card to Apple device so they could provide a refund. This seemed sketchy so I said no. I asked for email address to contact StubHub and was told to Google it. When I asked again, agent hung up on me. How is this a legitimate company? DO NOT BUY from STUBHUB! Fanprotect guarantee is just a front for shady practices…

I was blatantly misled by StubHub’s customer service. I was instructed to accept replacement tickets with the assurance that I could submit for a refund afterward. What they didn’t tell me is that accepting those tickets locks you into their “no refund” policy. Every representative I spoke to afterward gave me the same robotic response: “StubHub has a no refund policy.” No accountability. No resolution. Just a wall of scripted excuses. This company thrives on deception and loopholes. If you value your money and sanity, pay the extra and go elsewhere. StubHub is the absolute worst—untrustworthy, inflexible, and completely indifferent to their customers. Never again.

DO NOT USE STUBHUB!! One star review only because zero is not an option. Although we had used StubHub previously to sell tickets we could not use, and were grateful for the service in selling the tickets, our experience in purchasing tickets was just the opposite and ruined the highlight of a once in a lifetime vacation. We bought 2 tickets for the F1 Grand Prix in Monza Italy more than 6 months prior to the race. Once purchased we are not allowed to cancel (not that we wanted to). The ticket seller is not obligated to provide the tickets until 24 hours prior to the event. We were travelling from Canada to Italy for this race, we planned our entire Europe trip around the date for this race. Despite reaching out to Stubhub a couple times prior to the race, they would not (could not) provide confirmed tickets ahead of the stated 24 hours prior to the event.

I've used StubHub many times no issues, last week I arrived at concert and could not find my tickets. I had emails confirming and receipts, the next day, they even emailed me asking how it was. I went to the box office for help they looked it up the order number, my email, my name - nothing, no worries, you can buy 2 more and get a refund tomorrow. I did buy 2 more. I was not missing the concert. I contacted StubHub next day via chat, spoke to 2 people, they could not find my tickets and informed me they would send up for investigation.

Tickets never arrived for Bad Bunny's final Concert after flying to Puerto Rico. Received replacement tickets behind the stage and lighting after paying so much money for the sections I selected. Had to wait in the rain for the worst customer server. Don't ever use this site because you are almost guaranteed to miss your event or not get what you paid for.

Beware, “bait and switch“. I purchased Jim Gaffigan “our favorite comedian“ tickets for our anniversary. The site offered parking at Atlanta Symphony Hall where the show would be played. Dinner next-door at Divan was wonderful. We left to park the car and found the parking we were sold was 1.1 miles away. My wife had a long dress and heels and I had no intention of walking. Tried to call StubHub. No phone number available but a chat line with a 45 minute wait. The show was about to start. I ended up paying twice as much to park closer and call them the next day. After three calls and about 2 1/2 hours of work. The only resolve was a future five dollars off my next purchase. Never use them. They almost ruined a great night. Thanks, Jim Gaffigan for always coming through.

I purchase tickets to see Stranger Things with my daughter, and since the day of the purchase, I was not able to claim them, stating tickets can no longer be claimed. I contacted Customer Support asap and after providing screenshots of the error and no tickets were in my Broadway Direct profile, I was told the seller has been contacted and I would receive a email with the replacement tickets. A week gone by and no tickets, I contact Customer Support again and after explaining everything again, I was told the replacement tickets will arrive closer to the date. Another week gone by, I contact Customer Support again, after explaining everything again for the 3rd time I was told the issue was escalated to the internal team and to rest assure my sale is Fan Guarantee Protection and will have an refund issue 3 hours before the start of the show.

DO NOT USE STUB HUB! Event got postponed and they have been holding my money ever since. Dozen of calls and emails and no action on their end. This company is not serious so please don't waste your money and time.

THIS IS THE WORST COMPANY EVER. I could not get my tickets for an event 'cause their website had issues and they will not refund my money. I had to buy more tickets but not from them!!! DO NOT use Stubhub. Customer service is a 0. I sent proof their site was down and it did not matter.

I purchased a football ticket thru another ticket broker and received it with no problem; however, I purchased my parking pass for that game via Stubhub. On the weekend of the game, I tapped on “Get Tickets” on the Stubhub site but it wouldn’t open. I contacted customer service via chat and was talking to a machine. When I finally talked to a human, she talked with a thick accent that I could barely understand. She asked me to go all sorts of troubleshooting that didn’t work.

Am extremely dissatisfied with StubHub. On Saturday, we drove from Bakersfield to Los Angeles to see La Santa Cecilia, but when we arrived, we couldn’t open our tickets because your website was down. I immediately called Customer Service, but after being put on hold for 80 minutes, no one ever helped me. We spent five hours on the road only to miss the concert. When I finally got home and reached someone online, I was told it was “too late” because six hours had passed. What was I supposed to do while stuck outside the venue with no access to my tickets? I wasn’t the only one—other people at the event had similar problems with StubHub. This experience was incredibly disappointing. I’ve bought many tickets from you in the past, but after this, I will never purchase from StubHub again. You seriously need to improve your site and your customer service.

DON'T BUY TICKETS. Bought my tickets months before the event! The day of the event they never sent our tickets! I was really looking forward to see Chris Brown and couldn’t because of this incompetent website; don’t bother and spend a little more on a trusted site!!!

The StubHub FanProtect Guarantee is a scam. They have no intention of honoring a refund when tickets are not delivered on time. The customer service reps will raise their voice at you, hang up on you, and refuse to transfer you to a supervisor or escalation department. The company’s stated position is that “StubHub is a third party entity and not responsible for a seller failing to properly transfer tickets.” They will blame other businesses such as Ticketmaster or Parkwhiz and deny any responsibility while keeping you money. Do not use StubHub. The company lacks integrity and does not care about customer service or satisfaction at all.

I had a terrible experience with Stubhub during which I was taken advantage of by Stubhub and a theatre ticket seller, who did a bait and switch. I bought tickets to Maybe Happy Ending. The seller missed getting me the tickets by the noon deadline on the day of the show. I reached out to Stubhub and asked for a refund because the show was starting at 3 p.m. and the doors were closing by 3. They said the seller requested an additional 1-2 hours to get me tickets, to which I said no, I wanted a refund.

We brought broadway tickets for my autistic daughter with my military husband before he deployed. I specifically bought front row of our section-because she needed to see (as did my short son). They changed our tickets without so much as a reach out. Our tickets even still read Row A, but when they scanned, they told us to sit elsewhere. Trying to navigate the change last minute, we were running back and forth between where our seats were supposed to be and where they were telling us our seats were… then the show started. An autistic child missing the first 5 minutes of the show was detrimental to our experience, but exacerbated by sitting behind seemingly the tallest man in the entire theatre when they finally did let us in.

Stay away from this website. They are scamming people. I never received my Chris Brown tickets. The seller never sent me the tickets for the concert. I truly hope StubHub does better. I am very disappointed to say the least.

I couldn’t access my tickets for concert. The venue told us that the tickets were resold by Stubhub. I had to get another set of tickets in order to see the show. I never received my refund from them.

StubHub is a scam! I bought 2 tickets to a comedy show. When I made the purchase the page said it was $200 for 2 tickets but on the last Apple Pay page on which I clicked through too fast it changed to $400. So now I've been charged double what I thought I was being charged. Then in my panic I ended up on the actual venue's website and found that the actual cost for tickets was $31 each. So yeah! I paid $400 for tickets I could have gotten at the door for $62. That's a 645% markup. Never use StubHub! No regulation on sellers! No refunds! It is an unethical platform!

The seller transferred the tickets to me 3 times, the email to accept the tickets came in at 630, after the show started, an hr and a half after their refund time, I never got to go. Never received my refund. The tickets went unused. Still nothing.

StubHub has completely ripped us off. It’s a terrible company with absolutely awful customer service. They changed the event location and time on us an hour before the event was supposed to occur, and told us they would refund our money. Never got a cent. Today after six months, they told us they were never gonna pay us and that we were lied to by their own customer service. Goodbye $400.

So I bought front row seats to the 9 Inch Nails concert. It was around 4:00 pm day of concert. I purchased parking pass as well. StubHub site stated that tickets would be available sometimes hours or even minutes before show. So I parked, had a couple of Tequilas outside the venue. Waited.. Waited.. (15) minutes before start of show, I start Chat with CSR. HE said they are not in control of the "Third Party Vendors"? He offered me ticket in "The Pit" Or some other $70.00 seat location. My tickets were over $800.00. He then stated that the tickets were fully refundable. I replied, "I didn't want my money back, I wanted to see the show!"

I ordered football tickets on August 17, 2025, for a game on September 6, 2025. Stubhub charged my credit card instantly. As of noon on game day, 20 days after purchase and full payment, I still did not receive tickets. I used the painful AI chat on Stubhub site as they do not give any phone number to call. The chat robot finally connected me to a chat agent and I was told Stubhub had until 1 pm Pacific time to release the tickets for a 7 pm EST game. At 4:30 pm, still no tickets.

I bought a ticket several months before much-anticipated show, paid high dollar for good seat in mezzanine. But StubHub did a bait and switch: at the very last moment (less than hour before venue opened), my seat was “transferred” to the LAST row, the least expensive seat in huge auditorium; and StubHub is not compensating the significant price difference despite their “guarantee”.

Unnecessarily hard to buy, scams you. You will not be able to lock in a price and pay. They say when you call, even with a email confirmation that the tickets “are waiting review by our dedicated team” so do you have the tickets even if confirmed. They can see if you are trying to buy and change the price every time and will kick you out if the “time is out”. The time was not out on my purchase, and credit card information was given, pay was hit and it kicked me out. I did not get my tickets and when trying to get others it would treat that process. They have told me I have paid for stuff I did not get. The tickets I actually wanted THEY CANCELED AFTER MY PAYMENT WENT THROUGH AND DID NOT RECTIFY IT. DID NOT GET ANY TICKETS. StubHub cancelled my tickets after payment was done and did not refund me. I had to cancel my credit card dispute having the funds.

If I could've given them a zero I would've! I purchased tickets in July for a sporting event in mid September. The tickets I ordered were for row 2, but when they were delivered to me electronically they were for row 24. I called Stub Hub immediately to report the issue and literally NOTHING has happened since then. I've been told (now 4 times) by customer services reps, who I cannot understand, that they will offer me a refund or new ticket options ON THE DAY OF THE GAME...leaving me no chance to actually get a refund and purchase the seats I wanted. For a company that sells SPORTS tickets, they sure know nothing about how the experience or process goes. I will never purchase tickets from them again, and will be using Seat Geek or Vivid seats to purchase tickets from now on. TERRIBLE customer service and terrible experience.

StubHub is the worst company to ever do business with. I have a gift card that I have not been able to use because the pin and code is not working and I’ve called seven different agents and none of them have been able to help me and they keep telling me the same line that they have to escalate it. I would recommend no one ever purchased anything from StubHub. This experience has been horrible. I have worked with many companies and purchased many gift cards, but this company is the worst. Do not ever purchase any gift cards from StubHub because if you have any issues, they will not be able to help you and they will keep giving you the runaround and you will have to call them at least 10 times.

I would give zero if I could. They charge me $478 for Lil Wayne concert in Toronto and when the concert was canceled they returned 455, stole $23 from me and $20,000 other people. The supervisor who is Spanish named Robert was absolutely not helpful and would not give the full refund.

I bought two tickets to see Lady Gaga on September 3rd. The tickets were never delivered to me. Tickets said they would arrive the day of the concert at 5pm, at 5pm the time then got pushed to 8pm. 8pm comes around and still no tickets. I ended up buying two tickets from Ticketmaster because I was afraid I wasn’t going to see my favorite artist. Ticketmaster tickets came to me right away. Lady Gaga ended up rescheduling that day anyway, but I still never received my tickets from StubHub.

No validation for proof of tickets, sold to me I bought tickets to Tacoma Comedy Club for Gary Owen’s and turns out he will be in Texas. The process of proving this with online help service is horrible and denied refund. All I want is my money back.

They used a bait and switch tactic. It showed 2 tickets for $820 with fees included in that price, and I was charged $1755. When I spoke to customer service I provided a screenshot of what I was under the impression I was getting. Such BS. We need to all get an attorney and file a class action lawsuit against this company for fraud and misleading information.

Horrible experience right from the beginning and now I'm fighting for them to pay me for tickets I've sold almost a month after the concert. Never get return phone calls after numerous calls to them. Will never use the platform again. Buyer beware; not worth your time.

I would not recommend using these theirs. Go to Ticket master or somewhere else. I had paid $22 for parking for The CB concert. Well that parking was extremely far, so I paid for closer parking $55. I reached out to Stubhub and their representative Erick ** was extremely rude and did not care. For goodness sake, it was literally only $22. They didn't want to refund that, that's fine. But Erick's rudeness was horrible. He was so nonchalant and didn't care. He was just like "Oh well". PLEASE Spend your money elsewhere. At least the actual concert was AMAZING. Erick has ruined me to ever do business with Stubhub again. I am not sure why he's a customer service agent when he is a complete meanie.

I bought 2 tickets from Stubhub, they delivered it to AXS. I then sold them on Stubhub. But AXS is having issues transferring. So I called AXS and they told me to call Stubhub to cancel my sale. I called, and they gave me 2 options. Cancel and pay the fee. Or give this random person who bought my tickets, my Gmail and Password information???

I recently used StubHub for the first time and had a very disappointing experience. While browsing tickets, I was shown a pop-up advertisement for “the lowest parking price in the area.” Trusting that claim, I purchased parking through StubHub — only to find out later that the actual event parking was less than half the price. StubHub charged me $50 before fees and taxes (over $65 after fees) for a parking pass that I could have bought at the venue for just $32 (total amount). When I contacted customer service, they insisted that I wasn’t “paying double” since the pre-fee price was $50. But this misses the point: StubHub misrepresented the parking as the lowest available price, when in reality I was overcharged significantly.

Complaint Regarding StubHub Ticket Purchase for Disney Descendants – Amerant Bank Arena – Sept 6. In July of this year, I purchased four tickets for the Disney Descendants performance at Amerant Bank Arena through StubHub, after being redirected there from Ticketmaster. I did some research before purchasing and found that StubHub claims to guarantee their tickets. Based on this assurance, I went ahead and bought the tickets.

Horrible Horrible Horrible company! Avoid this place at all costs. They screwed up one event, gave me a small credit as a resolution. After a year, I decided to try them again, the SECOND event was screwed up so they gave me a small credit. I told them to keep their credit. I'll never use them again. They said "You should have called before the event for a resolution". That's great but when I tried and your wait time is over an hour and my event is starting in 15 minutes, I'm not going to miss the event for stupid tickets. I purchased NEW tickets off the street and dealt with this horrible company the following day. NEVER AGAIN.

I bought tickets to a football game. They were supposed to be emailed to me day of because supposedly the event would not let them produce them beforehand. Email arrived as shown in picture but no tickets. It was an hour before game and no way to do anything about it. Missed game and had over $80 stolen from me. Never again.

DO NOT USE STUBHUB | I purchased VIP (pricey $$$$) tickets to a show as a gift for my husband that was supposed to be in Nashville in August 2024. A few weeks before, per StubHub, was "going to be rescheduled" -- so we had to pay cancellation fees for our flight and cancel hotel. We waited and waited, and no reschedule. We finally verified with the venue that it was permanently cancelled and therefore we should have been reimbursed by StubHub 120% per their stated cancellation policy. Tens of calls and even more emails later, we still do not have resolution or our money back - and we're talking over $2000. Each time they say they are going to "escalate and resolve" and they're very sorry for the inconvenience but each time we hear nothing.

I am at a loss of words about the scam that StubHub ran against my family this week. Months ago I bought 5 tickets to the Benson Boone concert in Philly this past Wednesday September 3, 2025 and never received them. I called customer service over 7 times during the two weeks leading up to the concert and even escalated multiple times. Then I was told not to worry I would either get the tickets or a refund. They were tickets for my daughter’s birthday. One and a half hours before the show and we still did not get them. They never arrived.

I spent $160 on tickets. They now say they don't see that I got anything, and they won't help me online without info from the email I never received. I was told to dispute the charge. Horrible! Never again!

Do not use Stub Hub! I purchased tix for 9/6. Was sent tix for 9/7. She gave me the run around for over a week saying I was protected and that if the seller could not provide the correct tickets I would be sent a link with replacement tix of comparable or better value. No updates were given and I never received a link. I literally had to call them every day. Even on the day of the show I was told to just be patient! Three agents told me to head to the venue - I was protected - the link was coming. At 10 minutes before the show I still did not have the link. I finally got an agent to send the it and then she promptly disconnected the call. When I clicked the link and it said there were no replacement tix available!!! Even though I could see that Stub Hub still had plenty of seats! I had no choice but to go home with two very disappointed teens. Lesson learned.

I purchased tickets through StubHub and was unable to attend the event. We sold the tickets a couple of weeks prior to the event and was charged a fee both for buying and selling. The fees were ridiculous. The sale appeared to be flawless, even though we took a big hit with the fees and less than desired price for each ticket. Then I woke up a day after the event to find that I was charged a $660.00 fee for "You have been charged for this sale because you provided fewer tickets than the buyer purchased." I do not recommend going through StubHub for event tickets.

DO NOT USE STUBHUB!! I experienced technical difficulties multiple times using the site. This resulted in not receiving my tickets until I spent almost an hour with customer service. This resulted in me missing the kickoff after the commute to the event. I could not get a refund because the tickets officially arrived even though it was late. Not to mention I ended up with two sets of parking passes because I received an error message the first time and did not think the order had been processed. Interestingly enough they both showed up after I purchased the 2nd set. Absolutely horrible experience. Their response was that they didn’t officially own the tickets so there was nothing they could do. My thought, give me a refund out of their profits from service fees. Just an idea.

I had purchased tickets for both my wife and daughter for Hamilton in NYC. Original tickets never were released and I was on the phone with StubHub up until 15 minutes after door opening to get replacement tickets, which were all the way in the back of the rear mezzanine way further away from the original tickets at the same price I paid for front mezzanine. Horrible customer service I was basically forced into the tickets because my wife and daughter traveled to NYC to see the show. Never again will I use the service.

100% the worst customer experience I’ve ever had in my life. There’s a concert tonight and I still don’t have tickets and they can’t tell me where they are and they downgraded my seats without asking me. However, I don’t actually really have seats because they haven’t sent it yet. Their customer service doesn’t have the ability resolve anything. It really is a joke of a system where they take no responsibility. I’m happy to join in class action lawsuit against them.

Absolutely horrible customer service. The representatives are difficult to understand, and none of them seem to know what’s going on. I had to call multiple times to try and resolve an issue caused by StubHub’s own system. After their app update, an error appeared on my account that prevented me from selling two tickets. The system incorrectly marked them as sold and then locked the tickets, leaving me with no options.

I purchased parking through StubHub that ended up being a mile from the stadium (and just some person's parking spot near a Holiday Inn), in a questionable part of town. I contacted their customer service via chat four times. Twice, I was told they would reach out to the seller and email me before the event—neither happened. The event came and went without any follow-up. On my third and fourth attempts, I asked for a refund and was told I would receive one, but I never heard back. They also mentioned their internal affairs team would review the situation for additional compensation, but that too never happened. StubHub is a useful platform, and I would like to continue using it. However, this experience makes me feel like I shouldn’t, simply on principle.

Ordered tickets for The Weeknd. Feb 2025, to be told I will get my tickets a week before the event. I called several times, explaining my tickets had already been claimed and it wasn’t me. Fast forward to August event. I called yet again 4 times on the day of the event to be told they’ll call the seller of the tickets, if I wouldn’t get them that they would fully refund me or find me tickets. 4th call to see where my tickets were, I was told they have been claimed, so I cannot get a refund. DO NOT USE THESE GUYS. The event was over 120 days from purchase, so my bank couldn’t dispute it.

StubHub feels like a company that goes out of its way to avoid helping customers. Mistakes happen, but they lock you in instantly with zero flexibility or grace period. That policy is abusive, predatory, and shows a complete disregard for basic customer fairness. It’s infuriating that they profit from errors instead of protecting buyers. This isn’t just bad service, it’s exploitative. StubHub is hands down one of the worst companies to deal with.

Stubhub customer service deserves a 1 on a scale to 100. Just terrible. Sometimes little things come in big packages. Would not recommend and will never use again. I’m willing to miss out on events to not use this terrible company again.

Ordered incorrect tickets and immediately reached out to customer service. They would not help at all, other than to say that I can sign up as a seller and sell the tickets through their site. I WILL NOT be able to get my money back UNLESS I sell them and not until AFTER the event!

I purchased San Diego Padres Tickets through Stub Hub and they screwed me over. They sold me fake tickets and once I got to the venue, Petco Park told me my tickets were purchased by someone else entirely. I have called their customer service team 4 times since my event a month ago and they tell me I will get my refund in 5-8 business days but they keep delaying it. Do not trust what they are telling you on the phone and make sure you stay on top of getting a refund.

Bought tickets on StubHub for Jon Pardi (Dec 6, 2025) — they were invalid. I was denied entry and had to buy new tickets at the door. Despite escalating with proof and giving time to respond, StubHub has ignored me. Their “guarantee” means nothing. Buyers beware.

I wouldn’t even give them one star. Bought assigned seats and they issued “replacement” general admission tickets in the PIT! My fiancé is handicapped and can’t stand long so they were useless to me. I tried to chat with them but the chat conveniently stopped working both times. When I finally found the number for customer service they couldn’t explain why the tickets were reissued and said all they could do was refund the money. Let’s see if it comes through. I think they could sell my reserved seats for more money so they dumped me into the PIT. Royally pissed!

I purchased a parking pass for Teddy Swims General Parking proximate to the Greek Theater for September 5, 2025. I have no idea if we will/would have received the parking pass. They indicate that I can sell it, however, it has proven impossible to activate any of the payment methods that they say are possible including using my bank, PayPal or creating a pre-paid card to receive the money. All options end up in endless stuck situations or indicate that valid information is NOT valid. The staff (two separate individuals) are kind, but ALWAYS indicate I should try again in the morning or need to clear it up with the bank. I can't tell my bank that my savings account (it wouldn't allow me to use my checking account) number "isn't working" - StubHub is HOPELESS! BEWARE! STAY AWAY IF YOU CAN!!

Horrible! Never received tickets. Someone else with my last name is sitting in my seats I paid for. The only thing I received was the parking which is useless with no ticket since the venue is sold out. Multiple people in line at venue with same issue. I don't recommend this app. Wish I could score them a zero. Nothing good about StubHub.

Unfortunately, my experience with StubHub was less than satisfactory. I purchased tickets to see James Taylor on 8/30. On Friday, 8/29 I received an email to purchase parking tickets. I proceeded to move forward and paid for parking for the event. The day of the event, my tickets were not released. I inquired about where they were and was told that I would have them by 4:30pm on the day of the event. I DID NOT get my parking ticket till the day after the event.

It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and StubHub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less than 15 minutes. So she sent the new tickets.

I was sold fake tickets for parking for an event. I tried to call and speak to someone and some Italian guy whose name started with a V told me that I was too American to understand. He would not transfer me to anybody else and refused to help me. StubHub is prejudiced.

Purchased tickets for a show my daughter and I have been trying to see for two years now. Went through a seamless purchase process with StubHub until I "accepted tickets" which is the FIRST TIME I was advised my tickets were "wheelchair only!" StubHub's AI apologized that the ticket ad was not marked as "wheelchair only" and my "customer service team" would make it right. What customer service actually said was, "No refunds, the AI doesn't know what it's talking about, just sell the tickets for a profit and buy new tickets, YOUR fault, no refunds." When presented with screenshot evidence they still denied any wrongdoing on anyone's part except for me.

First and last time using Stubhub. I ordered tickets for a concert through them that were never delivered. When I started to complain about the situation I took me going through 3 separate customer service reps before my issue was resolved. They needed up giving me tickets to different seats which sounded great at first until we got to our seats which were behind the stage, plus the tickets were $150 less than the tickets I purchased. I asked if I could get a partial refund for the difference in the price and I got a no, so they just kept my money. An absolutely disgusting company. Avoid at all costs.

I purchased tickets for The Who at MSG. Very good deal. The tickets were never transferred and I reached out several times to voice my concerns. StubHub said they would be released by the venue by 5:00 on the day of the show. Funny how my friends had their tickets from the time of purchase. My order was canceled while I was on the train to the show. Yes I received a refund but at a ridiculously late time relative to the show. Their customer service said I received a refund and the issue is closed according to them. How do you cancel an order 3 hours before the show?

I bought tickets from Stubhub, I paid for them, and I didn't receive anything. Stubhub took my money and didn't deliver the tickets to me. They said the problem is from Tickmaster, which didn't deliver anything to them. I was scammed and my money was stolen without any guarantee or refund. Very bad company and illegal, which make money stolen from the customers without any support. Very bad support and not guarantee anything.

Stop. Do not use StubHub! I purchased tickets and they never sent the correct tickets. At the Venue on the phone with StubHub and I email them proof. StubHub offers another set of tickets for me. I accept the tickets but they will not go through to my phone. I send proof that it is failing on the website to give me the tickets. StubHub said I am not getting a refund, because I accepted tickets that I never received. StubHub is saying it is policy. I say it is stealing from your customers. I will be watching for the next class action against StubHub, if it involves this I will join it. Please let people know what StubHub is doing to us.

StubHub is the worst. Terrible. I purchased Parking passes for an event and they never showed up. I was told they wouldn’t do anything because they had till 3 hours before kickoff. That’s not enough time to tailgate. Terrible. What a ripoff.

Will never use again. Bought ticket they added on other items without me ever choosing that I wanted them. Things like insurance and parking passes. I already had a parking pass. This was an extra ticket for a friend to go with us. Didn’t know until got emails regarding them.. Kicker was they wanted to guide me to resell the item on their website so they could make money selling it yet again. It wasn’t about that much value in dollars purely the principal. Not the way you treat a customer. At least not if you want that customer to ever come back and be a repeat customer.

If I could give Stubhub no stars I would! I purchased tickets on 2/7/25 for a concert on 8/22/25. When I tried to access and "accept" the tickets on 8/19/25, I was taken to a webpage that stated the tickets had been accepted by another email address. I never accepted the tickets. I checked every email address I have. By Wednesday night it was obvious Stubhub would not honor any part of its "FanProtect Guarantee", so I repurchased tickets directly through Ticketmaster. The Ticketmaster tickets cost me $150 more than the Stubhub tickets on 2/7/25. I sent Stubhub screenshots of the webpages, receipts for both sets of tickets AND a photo of people sitting in the seats I originally purchased. They still insist I accepted the tickets. DO NOT USE STUBHUB! Their FanProtect Guarantee is garbage! Buyer beware!

DO NOT USE THIS COMPANY! They claim to be only a middleman and avoid any liability. We purchased three club-level tickets for the Tampa Bay Bucs game against the Buffalo Bills. All in the same section and row. After sitting in the parking lot on game day, in the rain, we were panicked because we still hadn't received the ticket confirmation. (That morning, they said they were forthcoming.)

I had originally bought tickets for a concert about a month ago and couldn’t attend because of a family emergency. I went to go sell my tickets online and I had put down the tickets as mobile transfer. Everything on my end said mobile transfer. So I had 2 buyers and I sent one of them the tickets. I then get an email about 2 days later that I was being charged for not sending my tickets which I did. It looks like on the other end of things the tickets were supposed to be paper copies which I disputed and told them since the beginning I had put down online transfer. They said I could do nothing about this and the money that I made off the tickets (which was less than I had originally paid) belonged to them. I tried contacting customer service and each time they would end the conversation or they wouldn’t answer my texts or questions for 10-15 minutes. Do not use this app if you want to sell tickets. They do anything to get money out of you.

WORST PLACE TO BUY YOUR TICKETS... They scam you... I never got paid for my listed sale even though the ticket transfer was successful.... SCAMMERS.... STUBHUB have some shame!!!! They add extra charges like Allianz Insurance but you never get paid back.... YOU GUYS SUCK!!

My ticket to the US Open Golf Championship was somehow transferred to someone I don’t know without my authorization while I approached the gate to the Venue. The ticket was purchased through StubHub. It was technically on the AXS platform at the moment it disappeared, but neither AXS nor StubHub would claim responsibility and neither would refund the cost of my ticket. So much for: “Customer service all the way to your seat.” And “Every order 100% guaranteed.”

Do NOT trust Parking Passes purchased through StubHub. Passes were never received, promises being made via my order page on the website, but passes never arrived. Fan Protect guarantee is worthless, Rosie in customer support was not helpful. Couldn't give proof of alleged ticket delivery. Couldn't refund after event, and won't even though I used StubHub's self-service option in advance of the event. Refused to transfer me to supervisor and then disconnected when I insisted. Horrible experience. Lost $$$.

Never Use StubHub - this was the most frustrating experience I have ever had with a ticketing marketplace. They Do Not Care. I purchased concert tickets the night of my event and never got the tickets via AXS. When I buy tickets from Stub Hub I should get my tickets via Stub Hub. Their Fan Protect - Every order guaranteed 100% - 100% F.A.L.S.E.!!!

I spent $150 on 2 tickets for a preseason football game 3 months before the game. I spent all day in the phone trying to get my tickets. Turns out Ticketmaster is the owner who never transferred them. They probably sold them to a higher bidder. StubHub did not stand by its guarantee and gave me shitty seats. It was that or a refund. It was my best friend's birthday and we were all dressed up for the game. I will NEVER use them again.

Ordered tickets in February 2025 for a concert and also ordered a parking pass. Started calling StubHub a week before the concert, because my account had said the tickets were there, but I had never received the email to get them. After getting nowhere with their chat, I called. Was assured that I would get the emails. The night before the concert, I called in again, was assured I would have them. Went to the venue site, and was able to see the tickets were in my account with my email. Still no parking pass. Called in the afternoon of the concert. Was told to look again for an email from ParkWhiz. Told them I had done this last night and today and there was none. They said to wait for an email. I called ParkWhiz and they said they did not work with the venue where the concert, and to contact StubHub.

I've used Stubhub before and when it works, great. But if anything goes wrong, you are alone -- and out of pocket. I purchased two tickets and received only one. What appeared to be a technical glitch. But despite hours on with their "support" team, constant assurances that I would either get the missing ticket or get a full refund or replacement tickets ("80% of the time they are equal or better to the ones you purchased")... I got nothing. I returned the one ticket and was told to cancel the return... and then was told I couldn't get a refund because I didn't return the ticket. The support team MO is: exhaust and frustrate them to the point where they don't want the money back. (And don't worry: we've got a lock on the resale market so our reputation doesn't matter.)

We purchased tickets through StubHub in June for a concert, trusting their so-called “FanProtect Guarantee” (see attached screenshot). The guarantee promises valid tickets or a full refund—don’t believe it. On the very day we were finally able to download our tickets, we logged in only to find they had ALREADY been transferred—without our knowledge or authorization. We immediately contacted StubHub (less than 3 hours later) and explained the situation. Our case was “escalated” to the fraud department, and we were told we’d receive a call or email with a resolution in a few days.

We bought tickets for the Muny Theater in St. Louis on 8/16/2025 for the 8/21/2025 show. On 8/20 I received notification that my tickets were ready. I downloaded the tickets to my Google Wallet as instructed. The tickets looked legit with the QR scan code but when I pulled them up the day of the show they were expired and missing the QR code. I spent a while chatting and also on a phone call and sent screenshots of the tickets without the QR code but they assured me they were good to go. Of course when we went to enter they said there is no QR code so we can't scan you in. I call the next day and was told that I need to call while the show was going on in order to get a refund. So much for their customer satisfaction guarantee. I was told they would escalate the complaint but basically don't hold your breath. I am contesting the charge with my credit card company so we will see. I have used StubHub before but never again.

I strongly advise against purchasing tickets from this company. My experience was a nightmare; they sold me fake tickets. When I arrived at the venue, the staff informed me that my tickets didn’t scan. To make matters worse, StubHub refused to replace them or issue a refund. I had dressed up with so much excitement, only to have my night ruined. It truly became one of the worst evenings I've ever had. Save yourself the trouble and look elsewhere!

I purchased tickets from StubHub almost a year ago as a Christmas present for my two young daughters. These tickets were supposed to be for a Disney show they have been looking forward to all year. The event is tonight. It starts in two hours, and I still have no tickets. StubHub support told me they would email me back within 20 minutes with a resolution. That was hours ago. I received nothing. Their “FanProtect Guarantee” means nothing in practice — a refund does not undo the damage of ruining an event and a gift that was planned a year in advance.

I listed baseball tickets which sold almost immediately. The price was 1/5th of what I had listed them for. I immediately contacted StubHub. They refused to acknowledge it happened on their end, I had received a visual confirmation of my net proceeds, which matched my expectations of the listing but I didn’t retain a screenshot. They requested “proof” and refused to rescind the sale, and just kept saying it was my fault. I know I didn’t enter the wrong amount ($10 instead of $55) and it wasn’t a “keying slip up” on my part, replacing the $55 with $10.

I sold my ticket to Andrea Bocelli in Italy. I received confirmation that I successfully sent the tickets to the buyer. Well after the concert StubHub charged me a fine, let alone, never paying me for the tickets. I sent them proof, the buyer’s name and the date I sent the ticket. They sent back the message that I didn’t fulfill my end. No other explanation, no way to contact them back.

They’ll overcharge you. But most of us are okay with that part. If your event gets cancelled, that’s where it starts to get bad. I’ve been trying to get a refund for 2 months now. Horrible customer service.

Something has happened to these companies over the years. From trustworthy to bad systems, as far as I can tell. Listed a one-night bio ticket for a festival. When uploaded Stub Hub changed it to a three-day ticket due to vip. Before I realized when I got the email confirmation, the ticket was sold before could get them to correct it. Told Stub Hub but customer still tried to use for the other nights so I assume the company didn’t tell them. Now, not only was this person upset, I have not been paid for the one legit night ticket. A change the company's system flipped when it received the uploaded ticket.

Stubhub is a scam, I made the mistake of buying tickets with them, only to find out minutes later that the same tickets were offered at ticketmaster for 20pct less. They don't allow you to cancel the order (of course, why would they, their business model relies on naive customers like myself). Lesson learned, never again will I do business with this company. Be warned.

SCAM site. Cancelled my listing and they still sold my tickets. When I couldn’t fulfill their demands to transfer the tickets that were nonexistent because I sold them elsewhere, they didn’t charge a “fee”, they charged me the full amount for the tickets. For a listing that was CANCELLED. Customer “service” is a bot, then a rep who has no power and can’t see anything, to the promise of a manager calling which never happens.

Avoid StubHub if you can for tickets. I have had multiple issues with them. The first was for a Nate Bargatze show in which I bought tickets 3 months in advance. When I did not receive the tickets the day of the show, I had to contact their customer service. It took them all day to find out that the tickets I purchased were not available. Their solution was to give me tickets for different seating much further away than what I bought with no discount. Then just this week, I did not receive the parking pass I purchased until the morning of the show. The parking pass was miles away from the venue and not as it had been advertised. They did not get back to me until after 6:00pm, which was too late to solve my problem as I had plans to meet friends at 6 pm. Now they will not give me a refund. Avoid StubHub at all costs!!

Worst ticket site on the planet. Only ticket site I've seen that does EVERYTHING possible to ensure you can't get in touch with them. In April (2025) I purchased tickets for a Neil Young concert on August 21, 2025. It is now August 18th and I STILL do not have the tickets and no way to contact the seller OR StubHub (since they don't have customer service). I can't make the concert, and I can't even resell the tix because I don't have them yet. I have spent a couple of hours trying to find a way to contact someone but all they have is BS virtual customer assistance. DO NOT USE THIS SERVICE! Bought some tickets from SeatGeek and I got them an hour later.

I've been a buyer and a seller in the last two weeks and both experiences were horrible. My ticket didn't sell because it was "hidden," despite my asking price being the lowest I could find AND lowering it even more to their "Competitive Price." I tried contacting customer service to understand why my ticket was hidden and the response was buyers with some filter turned off could find it. Yeah. No-one found it, meanwhile, tickets for four times the price sold. Fool me once... Three days ago I needed tickets for a Zach Bryan concert. Found two on StubHub day of event. Got to even, tried to pull up the tickets only to receive an email saying "We're sorry, the seller couldn't deliver...You can have a refund in EIGHT days." While I'm AT the event. Thanks StubHub! Had to spend over $1000 to get my two kids and I into the show. This company should be fined and closed down.

I sold Chris Brown tickets on StubHub on Aug. 7th, 2025 at Ford Field! On Aug 7th I received an email confirmation stating that my tickets were received on Aug. 7th and I would be receiving a payment 5-8 business days. I called StubHub several times to inquire about my payout and they guaranteed that my tickets were received and I would receive my payment in up to 8 business days only to receive an email on Aug 17th from StubHub stating that I will not be paid because my tickets were not valid. How? The buyer accepted the tickets. Once they were accepted they were no longer in my account. I’ve spoken with StubHub numerous times and they guaranteed that I was in good standing and that the payout could take up to 8 days. Never once did they say the buyer did not receive the tickets!

I purchased a single ticket for a Cardinals game last night. I decided to splurge and bought a ticket in the "DIAMOND BOX" behind the visitors' dugout. The ticket was about $350 with an upcharge of about $100. Not cheap, but it was a "DIAMOND BOX". Therein lies the rub and misrepresentation. The "DIAMOND BOX" is pictured as a unique section separated from the Field Box section above it. WRONG!!!! It is just the same section with letters for the rows instead of numbers. To get to the below-grade "club," you have to walk all the way to the top of the section and then back down. Quite a hike. No break in the rows to get from the "DIAMOND BOX" to the area two sections over. The seats in the "DIAMOND BOX" are the same crummy seats as the rest of the stadium. The view was great, but the amenities were missing for the "DIAMOND BOX".

I have called several times and gotten no help. Stub hub is saying my account was compromised. I am still waiting on a refund from months ago for an event I was not able to attend due to not being able to access my tickets. I have purchased tickets that I am not able to access for an upcoming event on August 24th. I spent hundreds of dollars on these events and no one can seem to help me recover this account. I keep being told that someone will call me back and that has never happened. I have never received and email which I was also promised. This is unacceptable and poor customer service and poor business. I need the tickets that I purchased for $500 dollars.

So disappointed in StubHub, Ticketmaster and who was originally selling the tickets for a concert at the Hard Rock in Atlantic City tonight. I purchased two tickets in April, money withdrawn from my account then. Hours before the concert still didn’t have the tickets and suddenly I’m told the “seller” couldn’t transfer the tickets in time. I’m offered replacement and BTW the option sent was the only option hyperlinked and able to accept. I accepted them and the response says STANDING. I would never have purchased STANDING tickets and it was never referenced until I accepted the replacement tickets after a failed transaction with StubHub, Ticketmaster and their scam “seller.” So disappointed with response from “Jake from Central America.” Deceitful transaction on StubHub, Ticketmaster and their scam “seller.” Never again.

Someone hacked into my account and purchased $700 worth of tickets. When I called to resolve the issue, I was informed that I would receive an email stating that my situation had been escalated and was being investigated. However, I never heard back from them. Now my bank is saying they cannot refund me because the tickets were bought using my account, despite the fact that my information was stolen. I am livid. Please never purchase anything from this company. Additionally, every time I bought tickets from them, I experienced issues with transferring them. We even missed half of a concert once because I was on the phone trying to transfer tickets that I had already paid for two months in advance.

I purchased a parking pass for The Nate Bargatze show. The pass was clearly sold as Lot C front row (I have a copy of the receipt) the cost of which was higher than the general admission tickets. When I received the ticket, it was for general admission. I called their customer service, and they told me not to worry when my ticket was scanned I would be directed to the correct parking spot, which did not happen. I paid extra for this ticket because my wife and I are both handicapped. Customer service outright lied to me when I called to complain after the show saying that I clearly only bought General Admission.

I’ve never experienced such predatory seller treatment. StubHub put me on hold for hours until I gave up, clearly designed so sellers can’t contest unfair penalties. They offer zero leeway, even when the situation is clearly beyond your control, and treat honest sellers as disposable. Their “support” is robotic, apathetic, and entirely buyer-sided. Avoid selling here unless you’re prepared to lose money and be stonewalled by a company that profits from your misfortune.

Bought tickets from StubHub for the Graham Nash concert in Buffalo. I had friends in from California that I wanted to treat. When I got to the Venue, the girl scanned the QR code on my ticket it came invalid. I showed her my receipt from StubHub showing I paid $400.00 for the 4 tickets. She told me they don't do business with StubHub. Needless to say, they would not let us in. Can you imagine the embarrassment standing there with my friends. I called StubHub to get my money back, their customer service made it sound like it was my fault. I gave up. Scumbags! Beware.

Literally the biggest scammers I came across to. I don't know how is it still running. Probably with people like me who trust them even after seeing this review. If you are seeing this trust me stay away from them. They are truly scam. I swear

I bought tickets to a baseball game for my wife's birthday. Found resonable tickets in a section I had never been in and was looking forward to the game. Two days before the event received a message that tickets were no longer available and was given a list of nosebleed alternatives at no extra charge. (Sarcasm warning) Oh, how generous (sarcasm finished). Not I have to wait up to ten days to get my money back because I opted for a refund. It’s amazing that my credit card was billed right away when I bought the tickets but a refund takes so long. This was my first experience with StubHub and will be my only and last time.

I purchased tickets for the Styx concert in early July, 2025. I also purchased a parking pass. I received an email from StubHub telling me I would receive the parking pass through a third party. I received an email, but was never able to accept the pass. I also received an email telling me the concert tickets would be emailed to me from the venue. They never came. I asked for a refund, but was given a BS answer about no refund because I didn't contact them before the date of the concert. TOTAL SCAM. Will never use them again!!!!

StubHub sold me tickets with incorrect information. I thought I was getting seats at a venue, but it turned out to be standing room only at the back. I filed a claim to get my money back but they would not. They told me I could try to sell them again with the same information to try to get my money back, but then charged me a fee for listing incorrect information on my tickets, even though I copied exactly what the tickets I purchased said. I spent 6-7 hours trying to fix this, but customer service said they did nothing wrong. Weak!!!

Horrible! I am shocked that such a well known company treats their customers like this. They have taken $598 from me for canceling the sale of a ticket. The tickets aren't even worth a 3rd of that. They took the price I had them listed for (with profit) and debited me. Unbelievable. It makes no sense to charge me that. It is outrageous what they are doing. I would not have even made that amount if I had sold the tickets as I originally intended. Robbery.

August 11, 2025. I purchased game tickets as well as a parking pass through StubHub for a Diamondbacks game this past weekend. The game tickets were fine, however the parking pass was no good. Essentially, I was emailed what looked like an already used parking pass. There we no links or instructions in the email to address the problem. I made multiple attempts before the game to contact Stubhub in an effort to correct the problem, only to get disconnected from customer support without resolution. After the game, I made another attempt only to receive an email stating I would not be refunded anything and my problem fell outside of the scope of their guarantee. Really Stubhub? What a scam.

My first and last experience with this company. They are scammers! 1 is too good of a rating for them, wish could give them 0. Terrible customer service, they just read standard answers from the book but can't answer your specific questions or resolve anything so once you purchased tickets, you are on your own-they have no control over individuals whose tickets they are selling and no guarantee of anything.

Stubhub is becoming a scam site. How do they allow someone to "cancel" a transfer that was paid for? And then hold my money with a promise that they will send them again by 3 hours before the event? Their excuse is that they will provide alternative tix if they don't re-send. Well they did not. After 4 calls ruining my day and no resolution up to an hour before the event, I was forced to buy new tickets at 3 times the price and then received an e-mail offering alternative tix or a refund. Then when I clicked on the e-mail, there were no alternative options and just a refund button. Why would someone cancel a transfer if they planned to actually follow through?? It is a basically a scam.

Bought tickets on StubHub that turned out to be fraudulent. The event staff wouldn’t let us in, and I had to spend over 20 minutes on the phone just to get a partial answer. After all that, they told me it would take three days just to decide if I’d get a refund. Completely unacceptable. When you sell fake tickets, the solution should be immediate — not dragged out while the customer is left hanging. Never using StubHub again, and I’d strongly recommend others avoid it too.

I had the worst experience buying tickets off of this site. Who runs this? I understand you guys omg. Be careful buying tickets from this site. They don’t protect the customers. I understand they are a third party site but wow can you say non helpful also non considerate, non caring and absolutely no compassion if there's a problem with the tickets you purchased. Can you say scam because I thought this company gives replacements if the seller can’t provide wrong. No thank you never again!!

They advertise parking for a venue but it was 4 miles away. I needed to Uber from venue to parking. Also the parking lot did not honor the parking pass from StubHub and I was charged $52. Contacted StubHub and they would not refund or address that I was being charged twice for the same parking.

We bought tickets well in advance of the Outlaw concert. The day of, still did not receive the tickets. StubHub claiming that the venue had not yet released them even though the opening acts had been going on for at least 2 hours. We called and got a chatbot, etc. CUSTOMER SERVICE WAS HORRIBLE!!! Wasted about an hour before giving up and buying new tickets at Ticketmaster. DO NOT USE STUBHUB IF YOU WANT TO GO TO A SHOW!!! COMPLETE SCAMMERS!!!

Drove to and from and spent 4 hours walking around to find out my 2 tickets were no good after a 2-hour wait in line. Unreal. Bought tickets with friends and family and we couldn't get in after months of planning and money spent.

BEWARE of doing business with StubHub. I bought concert tickets to see Paul Simon in Seattle and at checkout was asked if I would like to purchase a Parking Pass for the Event. I clicked yes. It was a big rigamarole to actually get the pass after I had paid for it. I was able to print it on the day of the event. I drove 2 hours to the concert venue site, where there is a secure garage, for which I thought I had purchased this pass. The price at the garage was less than I paid, but I thought that was the cost of paying for a convenience I didn't need.

Geez I wish I'd read reviews before ordering tickets. Everything about the process was bad and worse disappointing. So I needed to complain more to be eligible to post, your system and idea is bad but you dont care, you have our money and basically there no recourse if we are unhappy except cancel payment. The ticket was a birthday gift.

Purchased parking passes for two different events at the same location, Chase Field, in downtown Phoenix. The parking garage is right across the street from the venue, and we have parked there many times in the past. Upon purchase, I received the passes which were not the location I purchased, but at a church parking lot one mile away from the venue (I would not pay $40+ to park a mile away!). I contacted Stubhub and told them the tickets I received were not the tickets that I purchased and I wanted my money back. I was told that the tickets I received were what was listed and basically nothing could be done. I then sent customer service the screenshot of the tickets as I was purchasing them, which clearly showed the location that I wanted. I also provided a screenshot of the tickets I received, clearly a different location. I was again told that the tickets I received were the tickets that were listed and too bad.

I recently listed Parking Passes in the B/C lot of Oriole Park for games 8/10/25 and 8/8/25 for $50 each. They are "hidden" BUT a "recommended" pass in lot B/C for $55 (without fees) is listed as is one for $60 (without fees). Seems as if they are controlling who sells first. This seems ILLEGAL!