StubHub Reviews

Very disappointing company. Tried to list my tickets with them, was told there would be a 3 day review before they would post, it took 6 days before they were listed, once they were finally listed, I noticed a mistake on my “row” number on my ticket (my mistake). I went back in to modify my listing and correct the “row” of my seat, they promptly took my tickets off the site and told me there would be another 3 day review. Of course, all this was done through their web chat. You can never speak to a human being. I will be pulling them off of their site and listing with Ticketmaster and not returning to their site to do any future business.

My husband ordered tickets for Zac Brown at the Sphere for January 9th 2026. He was given a confirmation for the paid tickets but when he went to claim the tickets, we received an "Oooops! Your tickets were claimed by another email account," from Ticketmaster. We had no other account. How could someone possibly accept tickets from another email account when the confirmation was sent to the right one? We were on the phone for 2 days trying to figure out what happened and StubHub would not give us a refund or properly explain how this happened. We will NEVER purchase from StubHub. Beware. I would give zero stars if possible.

This is a legitimate Ponzi scheme! I purchased 2 tickets for the World Cup games for January 16th. I purchased mine last month, and still have not received them??? Their call centers are in the Philippines somewhere??? They say that their guarantee is your money back or comparable tickets? Yeah right! I don't believe either one of their stories. Thank God I purchased my tickets $700 each x2 at $1700 Through my credit card company! I requested my money back to these thief's! And they told me that I cannot get my refund because of their ** terms and conditions? I told me I will file a claim with the credit card company and later seek legal damages because I was blackmailed buying them???? Because nobody will reimburse you for the travel expenses? It's a scam! Do not buy from this POS!!!! Company.

I sold tickets on StubHub in October 2025. Today, January 2026 I have not been paid by StubHub for the ticket. As others have noted, their customer service is dismissive. I have contacted the upper echelon and StubHub and they are equally dismissive. Buyer beware. Seller beware.

I bought tickets to a band battle to see my son perform, and after checking other platforms Stubhub charged $100 in fees plus taxes. I could have got the tickets for $100 cheaper on Ticketmaster. I try to do a refund and it haven’t been 30 minutes passed and all they offered was to resale them online! I will never use them again.

I had an extremely disappointing experience with StubHub that cost me time, money, and the entire value of the event. I purchased 4 tickets for approximately $1,500, well in advance. On the day of the event, I even contacted StubHub about 4 hours before it started to confirm everything was fine. I was explicitly told that all was well and that I would receive my tickets before the event. I drove 1.5 hours to the venue, and right when the event started, StubHub informed me that the seller had failed to deliver the tickets and asked if I wanted a refund. At that point, a refund was not a real option. I was already at the venue with my group and had planned the entire day around this event.

Screenshot any conversation you have with the chat.. they magically disappear when they tell you they will reimburse you. I bought a parking pass through Stub Hub and never received it. I connected with them through their messaging service and was told I would receive the refund and be reimbursed for the new parking ticket.. when I called there was no record of any conversation and they refused to refund my money.

Horrible. DO NOT USE StubHub if you want to guarantee you have tickets. Never received the tickets I purchased. I even purchased the Fan Protection Guarantee…useless. Access to tickets 3 hours prior to event. Never able to “claim” tickets. Spent 3 hours on my phone “chatting via texts”. CSR kept “checking” with support team to see about issue. Was told on seller's end all was good, and on buyer's end (me), I was only one with access to tickets, so unfortunately not able to receive refund. I NEVER received the tickets. Out nearly $200.

Lost $1,000 for football tickets. Traveled to the city of the game. A few hours before the game I logged in to download the tickets. Nothing ... No help gameday so had to buy more. Wouldn't refund due to their system error. Do yourself a favor and don't use them.

Pitiful app, I was double-charged for an order that showed proof of the double charge from credit card statements and email confirmation numbers. They refuse to refund my order, never use this pitiful site.

DO NOT BUY/SELL your tickets with STUBHUB. I sold tickets here. Did all my due diligence. No contact from STUBHUB advising there were any issues. I get an email AFTER THE CONCERT HAS STARTED! That there's an issue with the transfer. NOW they cancelled the sale and blamed ME FOR NOT COMPLETING THE TRANSFER! Now I'm out over $1k. NEVER BUY AND SELL FROM STUBHUB AGAIN!

We purchased tickets for Section 118, Row F and Seller Andric Chase sent us tickets for Section 115, Row W. We live 3-1/2 hours away. My wife and I had a weekend getaway "Date Night". We had Hotel reservations, had a dog sitter for our dogs and child sitter in advance. Seller sent us the wrong tickets. Stubhub wanted to offer replacement tickets that wasn't even in our section. Stubhub's comparable tickets were about money value, not seat experience. We purchased great seats and Seller and StubHub both let us down. Fan Protection is not about the Fans. It's about money protection; nobody wants to be out of pocket; Customers/fans experience the inconvenience. I'm sure the Seller Andric Chase sold our tickets for a better profit and Stubhub still collected the fees. How do you expect fans/consumers to purchase with confidence. That's what your platform is based on.

Horrible company to deal with from the website to the customer service. It’s been 7 months now and endless calls and emails with no pay out yet. Everyone at this company just keeps apologizing but not making anything right. I would NEVER buy or sell anything from this company EVER!

You guys pulled a huge scam on me by giving me a parking spot in Long Island when I was going to Radio City in Manhattan for the Rackets concert. How was I supposed to walk an hour in the cold to Radio City with my kids??? Besides having to pay you for the parking reservation, the bridge toll to get to Long Island, then the tunnel toll to get back to Manhattan, and then another parking fee of $55. This was a huge rip-off, and I will report online for this, in addition to offering me orchestra tickets and giving me tickets on the second floor. You are frauds and I will report all of this online... And I demand my refund for this online scam! I'm very disappointed with StubHub!

I did a quick search for a pass to a SPECIFIC parking lot, let's call it "Lot A", to see a Falcons game. The add-on fees were frankly outrageous, but I just wanted an easy in-out because I'm familiar with this lot and it's very close to the stadium. I arrived days later at "Lot A" for the game, where I was told that my ticket was for a different lot, let's call it "Lot B". "Lot B" is further away, and not as nice. I decided to just pay to park at Lot A, then got customer service online. StubHub service basically said, "we've confirmed that your ticket is for Lot B, so there is nothing more we can help you with, but we value our customers yada yada".

SCAM! Don’t buy your ticket here! Especially if you are looking for soccer world cup tickets!! Bad customer service! No refund! No exact date to get the tickets! No immediate booking # or tickets. Be Careful.

This has been the worst experience I’ve ever had with StubHub. I purchased tickets for a concert in December, received a confirmation, and even got my seat numbers. A week later, I got an email saying the tickets were canceled due to ‘overbooking.’ At no point was I told I needed to call them, and despite the cancellation, even up to the day can't wait for you to enjoy the show, they still charged me. I had to dispute the charge with my bank, and I’m still dealing with issues because of StubHub. Absolutely do NOT buy from them!!!!

This is the worst place I've ever bought tickets from. I bought tickets in Charlotte for the Warriors game, and I couldn't get into the stadium because the tickets never arrived, and the stadium staff had to send me to even worse places than the ones I had originally purchased. DO NOT BUY TICKETS FROM THIS SITE, because they will leave you with a million problems.

Extremely disappointing experience as a seller. The pricing guidance provided was highly misleading, and when issues arose, there was no meaningful follow-up or accountability. Customer support was slow, dismissive, and ineffective. After seeing many others report the same problem, it’s clear this is a systemic issue. I’ve completely lost trust in StubHub and won’t be using the platform again.

Used StubHub for years and now they sell me a ticket with major obstructed view, don’t mention it and when I contact them, they say “Sorry, nothing we can do, per our policy.” I would highly recommend using other marketplace apps.

Please do not use Stubhub for parking pass purchases. I paid for a VIP lot parking pass to be as close to the stadium as possible to get my wheelchair bound father in there but instead received a bargain parking lot pass from the seller. Told stubhub about it on 12/3 nearly a month before the event, but was told that the seller is allowed to make things right up until the event. Fast forward to yesterday 12/29 - I ended up needing to purchase another parking pass from another online marketplace to get closer to the stadium. Stubhub is refusing to give me a refund, claiming I didn't tell them about the issue before the event, but here for everyone's eyes is the original response I received from them on 12/3 when I originally reported the issue:

Probably the worst customer service I've ever encountered. I purchased parking tickets for an event, but I never received the actual transfer email. They sent the canned instructions several times, but I was unable to locate this email. I worked with CS and they basically followed this email, pointing to the same instructions. I was asked to send screenshots to prove they weren't transferred the CS agent said my case was closed. I have filed with the BBB and calling my credit card company to dispute. Their pledge that "Every order is 100% guaranteed" is a lie.

StubHub has shown itself to be the master of "bait and switch." I purchased tickets online to see Gary Owen at The Horseshoe Casino in Indiana. Every step of the way, the screen displayed The Horseshoe Casino until l submitted my payment. The tickets sent were for a venue in Maryland. I called customer service to allow them to sent the correct tickets, but the rep talked in circles. I disputed the charges because l didn't receive what l paid for, and StubHub lied. Don't trust them.

BUYERS, BEWARE - I purchased 2 tickets to a comedy show for my daughter’s birthday several months in advance and chose the 8pm show - this venue is over an hour away from our home. As you can see, all my emails clearly show the show is on 12/27 at EIGHT PM. Even got an email an hour before the 8pm show saying “it’s the final countdown!” My daughter and sister-in-law stood in line for 45 minutes just to be told at the gate that the tickets were for the 5pm show. The box office couldn’t help either. Customer service is giving me the runaround about a refund. $300 for ABSOLUTELY NOTHING. I will NEVER purchase another ticket from this site. As soon as my refund comes, if it ever does, the app will be deleted and I will tell everyone I know to not spend a dime with this company. AWFUL.

Their policy on not offering alternative tickets to a buyer when a seller doesn’t transfer tickets to the buyer in a timely manner is trash. I notified them every day for 3 days, letting them know I haven’t received the tickets and am having issues. I flew to the event, bought a hotel, paid for Ubers, meals, etc for a Christmas gift, and since they decided to wait until ONE HOUR before the event, I get screwed and offer me trash seats. This had been legitimately the worst experience I’ve had with ticket resellers lol unreal.

Bought two tickets for an upcoming show - purchased Seats 3 and 4. Have multiple screen shots and emails from StubHub confirming these were the seats I ordered. However, StubHub gave me seats 9 and 10, which are further away from the aisle and the stage and have a significantly worse angle. I contacted Customer Service and they told me the seller would have to give me the correct tickets (Seats 3-4) or I'd get a refund.

I was selling tix for to and StubHub sold them. They asked me to transfer tix to buyer. I did this SEVERAL times and apparently buyer wasn’t able to use them. I was contacted on day of event 15 min into event and asked to do it AGAIN! I did it and told them this was THEIR fault! I got ANOTHER email today asking to TRANSFER AGAIN! They are a SCAM.

We bought tickets to an NFL game. When we went to claim the tickets we’ve only gotten error messages and haven’t been able to claim them. We have, in writing, from Ticketmaster that we don’t have them and have never had them. Ticketmaster confirmed another account not associated with mine have them. We’ve been on the phone with StubHub for hours and hours and it’s been over two weeks now. We sent so many screenshots proving we don’t have the tickets. They still say we accepted them and have them so there’s nothing we can do. They are keeping our money. We aren’t covered by the guarantee. And they won’t provide information on what date the tickets were accepted or transferred and into what account because it’s ‘classified’. Even though it should be my information - as they claim. They are useless and a total scam. I don’t think they can actually see anything about the tickets and do not put customers first.

In checking out the option of purchasing a parking ticket was offered. By default the option must have been selected and Thinking otherwise I clicked next to progress through my order. The mistake was immediate and there is no option to refund. I won't be using this service again. By default any additional options should not be selected.

Do Not purchase through Stubhub if you do not want to be scammed! Bought 2 Concert tickets but, it never arrived & when I call & email to Stubhub, no refund were made. I have all the evidence on our communications and also our issuing Bank for my Credit card that I used for this purchase 2 years ago in 2023.

I am filing this complaint because StubHub has failed to resolve a clear ticket delivery issue, despite multiple contacts over the past two days. I purchased two tickets under Order #**. Although StubHub claims both tickets were “claimed,” only one ticket (Ticket #7) actually works and appears in my Ticketmaster account. The second ticket never appears and is not accessible, making the purchase unusable. I have fully verified all possibilities: I have only one Ticketmaster account. I have only one email address. I have checked all inboxes, folders, and accounts repeatedly. Ticketmaster itself shows only one ticket in the order, as evidenced by screenshots already provided.

They do not verify their sellers actually have the tickets they are selling. I purchased tickets through StubHub 10 days prior to a concert I was attending. The seller refused to send my tickets until day of the concert. I called stubhub and they assured me my seller was a frequent seller with 100% completion rate. I receive tickets 4 hours before the concert only to find out that they sent me the wrong tickets. I received cheapest tickets available at the time, and not what I actually purchased.

Stub Hub is the worst company to deal with. I sold two tickets through them. The transfer of the tickets was a nightmare. Their system would not process the transfer. I had to spend at least six hours to call them, stay on hold then talk to non English speaking representatives who did not know what to do. Finally I reached out to the buyer and transferred the tickets. Once I proved to StubHub that I transferred the tickets it took four weeks and eights hours of phone calls to get reimbursed for the tickets and I still have not gotten my money. I WILL NEVER DO BUSINESS WITH STUB HUB AGAIN. BUYING OR SELLING.

We bought 2 tickets for a soccer game in Spain. We never received the tickets. When we got to the stadium they said they don’t accept these tickets. We contacted StubHub multiple times since. They didn’t refund us, they said, "We reply within 5 business days." Last time, it has been 6 months. We basically paid for our tickets twice. The amount each time around 170 euros. We trusted them because we are Americans visiting Spain but we will never use Stubhub again. I showed them credit cards, proof of denial. All statements needed. It’s not just money but trust.

Absolute scam — stay far away. I paid thousands of dollars on StubHub for what was advertised as an “amazing seat”, only to show up and be given a ticket with NO VIEW AT ALL. Zero. Nothing. Completely obstructed and absolutely not what I paid for. This feels like straight-up bait and switch. StubHub took my money without any problem, but delivered a ticket that shouldn’t even be sold, let alone for premium pricing. Ruined the entire experience and wasted an insane amount of money. Customer trust clearly means nothing here. If you value your time, money, or sanity, do NOT buy tickets from StubHub. I will never use this platform again and I strongly recommend everyone else avoid it too. Absolute scam — stay far away. Order #**.

Stubhub is a fraudulent business at best. They don’t care for their customers and it’s apparent in how they operate. I purchased $10,000 worth of tickets with Stubhub to the “when we were young” fest and Stubhub fraudulently never transferred the tickets to my name. So when I showed up the venue was unable to grant me access. When I called Stubhub they told me they would investigate and get back to me and have ghosted me ever since. I had to spend thousands more dollars same day to get new tickets from a better vendor to gain access. Avoid Stubhub at all costs.

For the past 9months I’ve been trying to get my refund. I purchased tickets that had an obstructed view. According to the customer guarantee because the seller did not disclose the view was obstructed I was told I was entitled to a full refund which I never received. I keep getting the runaround from foreign customer service reps that this has been escalated. This was for 2 tickets to a Kevin Hart show at Radio City March 2025. I never attended the show due to the tickets labeled as obstructed view.

Do NOT ever use StubHub for anything. We bought tickets MONTHS ago for PBR (March and April) for November 2025. Well, something happened and the date went from November 15th to December 20th. For whatever reason, not sure if something happened to where they needed the Tucson Convention Center for something else, another bug event was on town, or something happened with PBR. I verified with Stubhub that our tickets would automatically switch to the new date and our seats reserved.

I purchased 4 NFL seats plus a Parking ticket, was guaranteed seats, which I paid over 4,000.00 dollars for, plus over 250 dollars for the parking, they used Geek Seat to deliver these, which I got, I even checked and rechecked to make sure it was all set. bought these in July or August, went in November which they assured me they were valid, when I arrived for my grandson's 1st NFL game, I was denied entry, disputed it with my credit card company, which did me no good, they're still holding me responsible for the purchase, so much for Stub hub's guarantee, don't use them, never could reach any real person to talk to, all virtual chat, no real phone number on site, look for yourself, NEVER AGAIN

Bought tickets 5 months early. Show starts. StubHub resells my seats after the event begins. StubHub said I “didn’t claim” tickets I already paid for. That’s not a mistake. That’s predatory. Over $200. No entry. Not okay.

Terrible experience and feels like a scam. Should be named Scamhub. I bought tickets to a hockey game a few days prior then caught a flight to see the game. Hours before the game I still hadn’t received tickets to the game and reached out. After waiting in queue for an hour they advised the tickets were not available and offered replacement tickets which were in a much higher section and significantly worse seats. They insisted they were comparable tickets. I ended up having to go to a competitor to get equivalent seats but spent $150 more since it was now last minute given the situation they put me in.

It's borderline fraud. They don't have the tickets, and if you want to collect your tickets you'll have to hope somebody else gets them to you, up to hours before the event. If you sell you tickets, YOU will do all the work, after they data mine you for ALL the essential data needed to steal your identity.

I purchased two tickets for the World Cup 2026, twice but each time, they charged me. Subsequently, they canceled my order, leaving me to wait for a refund. This situation has forced me to consider purchasing tickets from other websites. The customer service provided was one of the worst I’ve encountered.

My wife bought me two tickets for Pentatonix concert in Orlando, FL for Dec 16, 2025. A day before she did not receive the tickets yet so she contact StubHub. Then nothing until 4 minutes prior to the concert starting. We live 1 hr away and NOT driving 1 hr for nothing. When we got the link it was a full refund for the tickets. THIS IS NOT THE POINT!! I wanted to go and enjoy my birthday gift but they screwed up. DO NOT BUY tickets from STUBHUB!!!

I bought tickets to The Nutcracker through StubHub for myself and my three kids. StubHub said the tickets would be emailed to me, but they never arrived (I checked repeatedly). When I tried to contact StubHub, I only got instructions about where to download tickets, no actual help. At the venue’s customer service desk, we were told the seats we purchased were already occupied. StubHub never notified me there was an issue, and no refund was offered. What should have been a special night with my family turned into a stressful, disappointing experience. I won’t use StubHub again, and I can’t recommend them.

I purchased a parking pass for a concert which was never transferred. I had to use the virtual chat, which led to “option 2,” a human agent. I utilized the chat 3x to no avail beginning at 1400 hours. It was an 87$ parking pass. I was told they would contact the seller and the pass showed as received and pending transfer shortly thereafter… it was never transferred. I contacted after the concert again on virtual as there is no number and was told there was no record of the conversation and basically told I was a liar and therefore I’m not eligible for fan protection. Then magically they call me when I said it’s a scam. She tells me I never called and then I gave her the name of the person I talked to and she typed and said, "Hmm, no, you never called therefore you aren’t eligible."

Scammed by StubHub. Buyer beware. We purchased tickets and found out the tickets were not valid. There were over 100 people with same issue. StubHub support offered no help to solve the problem. Do not buy from StubHub.

Purchased tickets from Stubhub and was not able to download the tickets at the Box office of the theater. This should have been a simple process. Contacted them for a refund and was denied because they said I contacted them after the event was over. I was in constant contact with them when I was at the event trying to download the tickets.

Horrible company. Never got tickets and no refund. STAY AWAY, the woman who wouldn’t let us into the event was super sweet and warned “never use stubhub, this happens everyday”. I don’t even know how they’re still running.

Awful customer service. I bought a ticket to an NBA game at 9:30 am. The ticket was never delivered, causing me to have to buy another ticket at a higher price though Ticketmaster, which I immediately received. Stub Hub refused to do anything about the difference, or the aggravation I went through. Very rude and unreliable people. Stick with reputable ticket brokers.

I bought a ticket for an event through Stubhub on 4/2. Decided to resell the ticket through Stubhub. Never had possession of the ticket. Apparently the ticket was fraudulent so Stubhub wanted to hold me responsible and not refund my money and also charge me a surcharge penalty!!! In 8/25 they emailed me apologizing for their failed system in detail including identifying the responsible party for the problem. 12/14/25 they are coming after me again to try to extort money from me for this incident with no explanation. They clearly don’t know what they are doing. Worst customer service I have ever experienced. Try another vendor or risk being extorted for $ you don’t owe them!

I paid through the nose for 2 front row seats to an event. 2 days before the event, the seller sent an email stating that he would not be able to provide the seats, and attempted to switch me off to lesser seats. I said "provide the seats I bought or a refund". I spoke to a marginally English speaking StubHub rep who read from company cue cards about how they were only a middleman who could not demand seller performance (or integrity, for that matter). The show was 100 miles away, and I could see how this was shaping up, so I cancelled the motel, the pet sitter, notified my friend who was to join me that my Xmas gift to him of a seat wasn't gonna happen.

I purchased two tickets. They said I only purchased one. I have confirmation for my credit card company that the initial transaction that they declined was for the cost of two tickets however, when I went to go download my tickets today it said I only had one and when I talked to the chat agent, and then the supervisor of the chat agent, they were not helpful, they are greedy and will not admit when they are wrong. Am stuck dollars to sell a ticket that I would never have purchased by itself ever and had I known and seen on the confirmation page that only one ticket was purchased. I would’ve gone back that same exact moment and purchased another ticket because they were 5 tickets left in that area.

Ordered tickets and seller provided a transfer link that did not work. Stubhub tried reaching out to the seller but never got an answer and would not refund or cancel the order. Contacted support and was just given a run around that the "issue" would be corrected. It never was in the weeks leading up to the event and had to dispute the charge since they dont honor their "FanProtect" guarantee.

Cost of my parking garage was $308.00. My concert tickets were $100 less for the whole show, StubHub says they use a different company for parking. Wouldn’t refund anything. I don’t know how they get away with it, they have one star out of 5 .... Bunch of crooks!!!

DO NOT TRUST STUBHUB!!! I purchased 3 tickets to Hamilton in Connecticut. As this was a 4 hour drive for me, I talked with StubHub the day before as my tickets were to be available on the day of the show. They ASSURED me that the tickets would be released, without a doubt, by 11 am that day. I left at 9am to get to the venue on time, 2 hours into the ride, still no tickets. I called them and they then said oh sorry, the tickets weren't released by the holder of the tickets. Total fraud!!!!

If I could give 0 stars then I would. I bought Oakland A’s tickets to see them play the LA Dodgers last summer in Oakland through StubHub. I bought the tickets with no problem but within 6 hours after purchasing the tickets someone hacked my debit card and tried to buy LA Dodger tickets for a game in LA. I called customer service to complain. He didn’t seem concerned. If this wasn’t an inside job then how else could my debit card be hacked so quickly. I used the official Stub Hub app. If it wasn’t for my bank sending me a text message asking me if I purchased the tickets I would have been out of $600.00.

Stay away!!! Very disappointed with StubHub. An awful service. Bought tickets for a venue, Luzia in VA. When I got there, the event was cancelled and there was no notification that the event was cancelled. Drove 6 hours to see the show for nothing. Upon arrival, and seeing absolutely no car to be found, called the venue themselves, Cirque du Soleil, and they confirmed the event has been canceled for weeks and StubHub should have contacted me about the cancellation. So I then reached out to StubHub letting them know the event was cancelled and they gave me the run around. They requested a cancellation statement from the venue, which I provided, and they still will not refund my money after I provided the appropriate documentation to them. They are a horrible company and I will never buy tickets from them again and will make everyone aware of their awful customer service and their neglect to do what they promise to do.

If I could rate this company a 0 I would. DO NOT BUY OR LIST ON STUBHUB. I listed 5 Tame Impala tickets on their site, sold ALL of them & set up direct transfer. 20 minutes before doors opening on the DAY OF the concert, they informed me my sale was invalidated due to incorrect transfer of tickets and that I needed to re-transfer them if I wanted to save my sale. They gave me 20 MINUTES to SCRAMBLE - so I re-transferred my tickets to the indicated emails as fast as possible. Despite all this, they cancelled my sales. They robbed me of nearly $1000 from the money I should have made from sales, then had the audacity to CHARGE me an EXTRA $1000 on TOP of this for "failure to transfer tickets" - which was something caused directly by them, and NOT on my end. I have filed multiple disputes and have STILL not heard a single word from their team. This was nearly 1.5 months ago.

I purchased players parking pass at the Intuit Dome which is connected to the venue. I went on the StubHub website and clicked on players parking lot at Intuit Dome. Once I purchased the confirmation receipt said ps-2 parking which is Sofi stadium parking across the street and I have called stub hub multiple times and they are escalating but said it was correct parking. They sent me PS-2 parking which is not part of Intuit Dome parking. Ps-2 is part of Sofi stadium parking. Do not buy from stub hub, if you ever have an issue they will just give you a run around till you get tired and forget about it. So disappointed in StubHub.

I sold two tickets for the Amy Grant concert in St. Louis on 12/3 back in April 2025. This morning I received an email that my payment had been processed however the email that it was sent to is not correct. Of course they instruct you to go through the virtual app for customer service. I didn’t want talk to a virtual assistant. I wanted to talk to a live person. Nowhere do they publish a number in the app for calling customer service. I had to Google to try to find a number to call to talk to a live person.

I have been with Stubhub for years. I tried to transfer tickets that were gifted to me from Ticketmaster and after 3 hours they were not received. I could not get them on the phone. I was charged 94 dollars because someone wanted to buy them and I could not get ticketmaster to complete transaction. Do not use this company.

I am writing to inquire about a potential class action lawsuit against StubHub regarding its unfair terms and conditions and its practice of failing to deliver tickets in a timely manner.

Bought tickets to a NFL game, ordered 2 seats. Received standing room tickets. Had to buy a new set of tickets in box office at stadium. Called the StubHub customer service number, that is not on their website. Had to google to find, multiple times calling was hung up on, eventually spent forever on hold and was told could return the tickets for a refund. Transferred the tickets back and emailed screenshots to the provided email. Still have not received our refund a week later. Very unhappy, mad, will not ever recommend this site. Always use Ticketmaster.

Terrible company! Don’t use them, they have taken money from me multiple times. I have emailed them exactly what they want for my resale of tickets stating that they will automatically transfer to the buyer but last minute they have said multiple times they never received the tickets while I have emails and proof of the transfers. They steal money from me like this three times now and I have canceled my account and will never use them again. They do not care about helping anyone I promise that. Do not use their site.

This is a scam website. Do not buy from them. They sold me tickets to a wrong date and then would not let me cancel the tickets. I bought the correct date and they still wouldn't let me cancel the order. They would not change the order. They also sold tickets without a row or seat number. They also sold tickets without teams that were playing at the event.

My experience with StubHub was frustrating and disappointing from start to finish. I purchased my tickets on October 12, well before resellers drove prices up, and trusted StubHub to deliver what I paid for. Weeks later, after countless calls and even having a family member reach out on my behalf, I received no clear answers or help. On the day of the event, multiple representatives gave conflicting information, brushed me off, and hung up on me. StubHub had weeks to fix the issue but waited until it was too late, leaving me without tickets. Their “FanProtect Guarantee” is a complete joke. There was no protection, transparency, or accountability. This was not just an inconvenience — it was a preventable failure caused by negligence. I will never use StubHub again and strongly advise others to look elsewhere.

Purchased tickets, but had a conflict which spurred me to sell the tickets. According to Stub Hub site I was to receive the tickets by 4:30pm on the day of the show, but did not receive them until 6:15pm (a little over 1 hour before showtime). My sale was cancelled at 5:32pm and I subsequently charged for the entire sale price. Disputed the claim which was denied even after I was told that sellers have up until an hour prior to showtime to transfer tickets. I was not given the chance to do so. Plan to avoid using Stub Hub ever again.

Purchased two tickets to Minnesota Vikings game. Seller canceled right away. Received email from Stub Hub saying seller canceled. Stub Hub then sends me 1 ticket not two. They then ask me to send that ticket back to them. I paid for tickets on Thursday and Saturday still no replacement tickets. I called again and they said will provide tomorrow before game. We live hour and a half from stadium. So basically drive to game without tickets that we paid on Thursday for a game on Sunday. No longer will buy again from Stub Hub. They lost a good customer.

It’s a shame that StubHub can allow selling of tickets to an actual movie but leading people to believe they purchased tickets to a musical. To top it off making the buyers think tickets are limited to the musical on that date & time you picked.

I purchased parking tickets for BOK Center in Tulsa, OK. I had never been there before so I didn't know the parking situation. I paid $65 which turned into $98 after taxes and fees. When I got there the attendant told me it was only $20! I believe there's scams going on where people mark up the tickets to ridiculous amounts. I DO NOT recommend Stub Hub.

Because I can't give them anything lower. They sold me tickets that were supposed to be aisle seats, they weren't when I contacted them, which took forever cause you have to go through virtual answering service. They would refund or do anything about it.

We posted tickets for sale on StubHub for a 10/03/2025 concert and sold them 07/01/2025. It is now December and StubHub has not reimbursed us and we are getting time and time again that we will receive payment in 3-5 business days, yet never do and every time we call the call gets put on hold waiting for supervisors who take 30 mins to 60 mins to ever get on and then they stay the same, that they will execute and payment will be sent. We will only use Vivid Seats or Seatgeek from now on. Such a bummer, StubHub, do better!!

We will never use Stubhub again. Their system failed to load a ticket for sale, and we were subsequently charged for not having the ticket available for delivery as needed, and we lost the opportunity to sell the ticket on another site. The customer service was awful, and they failed to take the blame for any of their system failures. I ended up not only eating the ticket price but they also charged me another $100 as a fine.

Paid for my tickets months ago and just received an email about them day of the event. I needed to sell them because I could not make it and that was impossible to figure out through their site. They kept telling me to find tickets from the third party when I bought them from StubHub! Still have not received my tickets day of just an email where the tickets were not showing up but the parking pass did... I guess I could park near there and pretend to be in the event!! Will never use them again. Horrible experience and they definitely don't give a shit.

I beg you DO NOT trust Stubhub. I’ve have had too horrible experiences with them. It’s an absolute scam. I recently purchased tickets to see a show in the city and spent 500$. I received a confirmation of payment and correct date and time for the 2pm show. I arrive at the theater and realize stubhub had sent me tickets to the 7pm show! I obviously couldn’t attend and called customer service. They claimed the tickets could not be refunded because their policy wouldn’t allow it because the show time had already passed even though I now had tickets for a 7pm show that had not yet passed. How is that not a scam? Not to mention all the “fees” on top of the ticket price! If you do use any of these third party vendors PLEASE read the fine print or letter yet purchase directly at the box office! Stubhub is not worth the headache!

I bought two parking passes for a football game. On game day I was unable to attend the game and attempted to list my tickets on StubHub for sale. I tried multiple times and each time I immediately received an email from StubHub saying my tickets didn't sell, "enjoy the event". Ultimately I am out the money I spent on the passes. According to StubHub, some tickets need to be listed days in advance in order to list them for sale. I asked where this is explicitly listed and was told it is in the Terms and Conditions online. I asked where this requirement was specifically listed for the event I was attending and was told that it is not, it is all "generally" covered. So, bottom line... StubHub will take your money for tickets and charge crazy additional fees but they will not clearly tell you what you have to do in order to let them sell the tickets (and charge more crazy fees) for you again. I'm all done, StubHub.

If there was a Zero, that's what they deserve. DO NOT UNDER ANY CIRCUMSTANCE BUY TICKETS FROM STUBHUB. It is a complete fraud. They advertised "4 consecutive seats", which I bought. I decided to Google the view from the section, and learned that it was standing room only. Impossible to have 4 seats together when there are no seats at all. I contacted support. Useless. They told me I can relist the tickets, but won't get a refund. Incredible they support misrepresentation, and offer no recourse.

These are high. In addition someone hacked my account. It was able to insert their email address without me realizing it. Payment on tickets I saw was sent to another PayPal account unlike eBay or PayPal. STUBHUB does not stand behind their product. I’m out $810. I will never use STUBHUB again.!!

Never ever use StubHub for parking. Go straight to ParkSmart app. They charged my 53.00 for parking lot space and 4 days before the concert sent me a 6.90 ticket for one. The parking garages 15.00 on parksmart.

Terrible company, please use a much more trusted Source like Ticketmaster. This company will burn you without any chances of you seeing your money. Currently going with an ongoing battle between the BBB and PayPal. You have been warned

I purchased a ticket for a Vikings football game at about 8:30a for a noon kickoff. StubHub indicated a guaranteed arrival of the ticket to me by 11:30a. I went to the event and got in the security line but the ticket never arrived, even after the game had begun. I contacted StubHub customer service. By around 12:30p they determine that my ticket was not available, and agreed to get me a replacement ticket. I selected a replacement ticket on their app (using the link StubHub provided) that indicated a ticket for a specific row and seat.

Scammers. Do not buy from these crooks any tickets. They are liars. They take your money and say that they give you the tickets when they never give you the tickets. They're liars. Don’t buy from them. You called the customer service. Whatever you do you’re not gonna get the tickets.

Since I no longer had access to that email address, I contacted Customer Service to request assistance in updating my email address. I first had to navigate through an AI virtual assistant before reaching a live agent. A very nice young man named Mohammed joined the chat and asked me several relevant questions to make sure he understood my issue.

I bought both tickets to the UT vs. Arkansas game and parking through StubHub. We finally received an email the night before the game for the parking. It was weird looking and when we tried to call the number it said no one was available. I called Stubhub and they said that I had to wait until an hour before the game. Shortly I received a text from the number I had called and said I had to send them make and model of my car and license number which I did. I told them we wanted to go ahead and go down there and was informed we were not allowed in the parking lot until an hour before the game. We went about 1/2 hour early to make sure we could find it and there was no such lot.

I purchased tickets for an event and when I went access the tickets it said the sender canceled and go through the trouble shooting steps so I went through the steps 2 times and the event was over. Still no number to call and when I do get ahold of a live person they said it's after the event so it’s no refunds but I was trying to do it all the time the event was going on.

LISTEN TO ME!!!! DO NOT USE STUBHUB!!! Screenshots of my conversation with them so I don't have to type it again. All of these things people say on here are true. Don't think you're any different because I thought like that I got shit on my head. Waiting for a refund.

Had a very bad experience buying a tickets I couldn't use. Tried to sell it. Transferred the ticket like I was suppose to dale didn't go through for the ticket I couldn't used. Got charged $199. It was a very horrible experience that has cost me a lot of money. I went to seatgeek to get a actual ticket I could use. After this experience I will never use Stubhub again. I'll stick with seatgeek.

They liars. I'm never going through them again ever. Got the tickets then ask the customer service, "Do I need to put insurance on them?" He said, "No. StubHub don’t require that. In the event of an emergency you can resell or get refund." They lied and they keep lying. Keep transferring me to different agents. I suggest no one go through them. They the worst service ever. They don’t care about you at all. Horrible customer service. I’m telling you guys don’t do it.

We purchased four seats to a football game. We traveled two hours to stadium. One hour before event we were notified that Stubhub would not be honoring our purchase but would replace our tickets. The replacement tickets were poor seats, plus our group was separated. When I contacted customer service of this they were unapologetic and said they would not offer even a refund for the difference in what we paid and the replacement ticket prices.

I bought tickets on StubHub in August for a show in November at the Dania, Improv located in Dania Beach Florida. The tickets I bought were fraudulent. I notified StubHub and they don’t care and I’m not doing anything about it. The tickets would not provide access to the show and I had to buy new tickets. Do not do business with this company.

The platform makes it far too easy for sellers to misrepresent tickets. Then, just 3–4 hours before the event, you’re suddenly forced to choose between accepting lower-value tickets, taking a 25% voucher for future StubHub purchases, or getting a full refund. None of these options help when you’ve planned a major event in advance.

I purchased tickets for LADY GAGA in Barcelona performing October 28th in April. I also booked my flight from Los Angeles California. It was a birthday present from a friend. A week before concert I called StubHub trying to get my tickets. I spent hours on the phone with them and they kept promising my tickets would be available. I arrive in Barcelona and days before concert spent hours trying to get my tickets. Day of the concert no tickets. Travelled thousands of miles, spent thousands of dollars and no tickets. StubHub is not a good company in my opinion!!!

Beware, when you buys a ticket from a seller, accessing tickets could be very very difficult because the seller transfers their tickets to you through their platform but StubHub doesn’t identify or tell you what platform the seller used or which to check and if you don’t have an account with that platform or app, you would need to create one.

DO NOT TRUST STUBHUB! I sold two 2 day passes to 2 different people. One buyer said I sent him a pass for the wrong day which is impossible since it's a 2 day pass. They immediately let him cancel and tried to charge me $92! When that failed they put a lien on my account and when the other buyer's payment went thru they kept it! This all went down within 24hrs but it's going to take them 30 days to decide whether or not they will give me the money that is due to me! This company is run by thieves!

I "sold" two tickets, transferred them to the buyer, but was never paid by StubHub. I provided them with proof of the ticket transfer yet they refused to pay me. I deleted my account with them and suggest that others consider doing the same.

I got tickets to the Ohio State, vs Michigan. Spent two weeks contacting them. Repeatedly. Paid the Extra money for just in case issues that may arrive. Tickets said they were sent. None were there. They said I had transferred them elsewhere. Which I never received. Only the parking pass. I called daily sometimes twice a day. Everyday was an escalation. After the first week, I just demanded my money back. They denied me that. I demanded. I talked to a supervisor or someone higher. They denied me that. Hung up the phone, or let me sit on hold upwards of 30 minutes. With no luck. It’s now the day before, in that time they said multiple different times, "The tickets are now in your account." And they were not. They had me download almost every ticket app available and make an account to check if they were there.

They posted tickets as front row seats and when we got to event the seats were 3 rows back. False advertisement and when we contacted customer service the next day they said they would email claim for us to complete. They sent it and immediately deleted the email and claim form was not available to complete. When I send message regarding the claim form they told me it’s past the time frame to complete claim and they would not refund tickets!! StubHub is a fraud. They take your money and don’t give a shot about the customers!!

Total scam. The original ticket was delivered to me but the seller took it back which locked my account and make Ticketmaster accuse me of stealing the tickets. After five months of talking to their representatives that hang up when they are proven wrong, they told me to wait until three hours before the event. I waited and they gave me replacement tickets that I could not access. I went to the venues box office and they said that the ticket that I had been given wasnt valid and had been given to multiple other people. I had to watch as people entered the venue while I was desperately calling Stubhub customer services for four hours only for nothing to happen. They kept telling me to use different internets and browsers even though I had already tried everything.

I purchased a parking pass thru StubHub/Ticketmaster before the Bryan Adams concert on 11/19/25---- paid $108.00 PLUS a fee of $29.75--for a total of $137.75. Pat Benatar opened for Bryan at 7:30pm. I was continuously checking for the authorization and it did NOT show up until half way thru Bryan's show.... I contacted Stub Hub and was told that the seller showed the pass was sent at 7:22pm...8 minutes before Pat Benatar... We ended up going to a parking lot and paying ANOTHER $50.00...so we had to pay a total of $187.75!!! Absolutely ridiculous ... If stub hub or ticketmaster is going to use third party sellers they should guarantee the parking pass be delivered in a timely manner or not offer the service. DON'T USE STUB HUB for a parking pass.... They don't care if the customer receives good service

StubHub is an absolute disgrace. Criminal and I will be contacting the Better Business Bureau as well. They took my money for months and never gave me tickets. I spend 2 days trying to get an issue resolved and ended up cancelling my tickets 45 minutes before the show starts. Absolute scoundrels! Cannot be trusted. Never use them. They should be shut down immediately.

Stubhub is a scam. I bought tickets through it. While I was able to accept the tickets transferred there were no tickets available the day of the event. Stubhub refused to give me a refund because they said that I accepted the ticket transfer. They did not care that while I could see the tickets the day I accepted the transfer they were no longer present the day of the event. 100% scam.

No help with customer service. Couldn't download tickets. Ordered tickets in June. Date of concert was Nov 22nd 2025. Out of over $800 in tickets. They kept hanging up on me. Do not use STUBHuB. They are SCAMMERS!!!

Purchased ticket that never came. In the email it guaranteed my tickets. Called customer service and Would not refund me. Also purchased parking tickets and sent me to a very narrow ally and Damaged my vehicle. This was my first and last experience with Stubhub.

Used StubHub to buy tickets for my son's birthday. He's a football player so he wanted to see Alabama play. Easy part was paying bg the money, impossible part was getting the tickets I paid for. Parking never got any and thank God the people there were very nice bad just let me go in. Then, after checking emails for two months and being told my tickets were "transferred to another seller" I'm told at the gate we don't have tickets!!!! Yeah, awesome to learn after driving three hours. Birthday RUINED! Again, Godly people in Alabama at the Bryant Denny Stadium finally just printed me out four tickets (thank the Lord I had my original email) and got me in.

HORRIBLE EXPERIENCE!! They stole my money!!! The website is misleading and caused me to believe that my purchase was not complete. I ended up buying several sets of tickets. STUB HUB WOULD DO NOTHING!! I then uploaded and sold 2 tickets only to be notified and recharged for the tickets the day after the concert! SCAMMING THIEVES!!! Ticketmaster, stubhub and viagogo are all affiliated and scammers.

NEVER USE THEM!!! FRAUD - Day of event they promised I would receive ticket and I paid a lot to travel to NYC for it. $2000! Not only were they not concerned, but NOT helpful. Never calling back. 1 hr before sold out event they sent me a link to choose another seat. Open the link and shows "SOLD OUT!", no other seats available. I got the feeling they knew somethings was up a few days prior and I called every day to pressure them. Has they told me earlier I could have found a ticket.

I bought tickets to the Suns/Spurs game in Phoenix, together with a parking pass. The parking pass is described as "Jefferson St. Garage", which presumably is proximate to the arena, since the cost, with fees, was $25.34. Turns out the parking is not in a garage, but in a church parking lot which is over a mile from the arena (the arena entrance is on the far side of the arena facility). There is no address on the parking lot, and there are multiple signs that indicate that parking in the lot is solely for church goers, and others will be towed. Had to drive around the block several times to conclude that the garage must instead by this surface lot.

Bought seven tickets 3 weeks before a comedy event, had the order confirmed through StubHub, email confirmation and everything. I waited patiently, but contacted the virtual customer service through StubHub's app about a week before the event because I had not received my tickets yet. It said my order had been confirmed and I will receive my tickets before the event starts, even up till a few hours before the event starts.

I had purchased two tickets to the Oklahoma City Thunder opening night. I never received my tickets from StubHub and they did not honor their guarantee. I paid $675 for two tickets. I spent five hours on the phone with StubHub trying to get the tickets prior to the game. No one there would help me at all. I ended up spending an additional $300. To purchase two additional tickets in the nosebleed section. Run. Do not ever buy anything from StubHub. They are a low class horrible organization. And you only get to visit with someone in a different country on the phone. Customer Service yuck.

I paid $104 for a parking pass to the Brandon Lake Spokane WA concert on 11/23/25 and when we arrived there was no reserved parking since we purchased from StubHub! The attendants said that StubHub is not a worthy site to buy from and they've had a lot of problems with access to parking lots. They were going to turn us away when some kind man said that he felt bad for us and allowed us to park in the reserved area. Highly recommend not to use StubHub!

I purchased a parking pass through StubHub on 10/30/25 because I had also purchased tickets from them to a concert at the Hollywood Palladium for 11/5/25. I had been led to believe the parking lot was conveniently located near the venue. The email notification regarding the parking pass purchase said, “Over a 15-minute walk to the venue.” I don’t live in Los Angeles so I am not familiar with the area.

They sell you the ticket you want and take your money immediately and then they call you 24-48 hours before all the reservations you made for lodging, dining, transportation, etc. and tell you they basically allowed their seller to scalp your tickets at a higher dollar amount and they have better tickets as an alternative or a refund after you planned everything around this event. Alternative tickets were advised by StubHub as better but were SUFFICIENTLY SUB-PAR. I will never use this used car salesman platform again. Scammers and **.

I bought tickets to Hadestown for my husband's birthday along with a parking pass. The day before the event, I didn't see the parking or the tickets. I contacted StubHub and they told me the parking pass wasn't available (no email or notification was sent to notify me) and the tickets would be available at latest the day OF the event, 3 hours before curtain time. Really?

Had a very poor experience. No effort made by company to make things right for me. Bought tickets through the app. They were not available as of the morning of the event event. Contacted customer support a first time: was told they would be there by 5 PM for an 8 PM event (way past the time where I would have to leave to travel to the event). Of course, the tickets weren't there at 5.

I listed tix for sale for a show with 2 nights and had the date wrong. A buyer accepted the tickets, I transferred them, and then he refused them. Fair enough, but now I’m in limbo waiting for StubHub to find replacement tix. But my tix are in limbo - not returned, not available to relist. Stubhub is hopeless and keeps saying “they’re working on it”. Never again.

Purchased parking tickets for football game. Address on purchase was 0.3 miles from stadium. Once tickets were purchased was required to enter vehicle information and subsequently received “updated” parking pass with different location 1.6 miles from venue. When contacting customer service they stated the parking pass was different but because it was the same parking line and was within 30 minute walk that unfortunately it was still considered valid and they could not help me. Customer service admitted this was misleading, but unfortunately falls within their guidelines as valid.

⭐️ 1-Star Review: Extremely disappointed. I am absolutely shocked at how unreliable StubHub has become. I paid $1,800 for Maroon 5 tickets expecting VIP-level seats, and the tickets NEVER got delivered. I spent hours dealing with customer service and it was beyond useless—no answers, no solutions, and no accountability. For the amount of money I spent, I expected professionalism and reliability. Instead, I had the worst experience, last-minute panic, and zero support from StubHub. The only good part of the night was Maroon 5 themselves, who were incredible as always. But StubHub completely ruined what was supposed to be a special evening. I will never use StubHub again and strongly caution others to avoid this platform. It’s unreliable, unhelpful, and not worth the risk—especially when you’re spending this kind of money.

They took my money for tickets and after 4 weeks I still do not have the tickets. I requested a refund and they wouldn’t unless I don’t have the tickets three hours before the start of the event. These guys are a scam.

StubHub, I bought IU vs Nebraska volleyball tickets 3 months early. Drove 2 hours and still got nothing. You told me an hour before the game you “couldn’t get the tickets". This is a company that takes advantage of their customers to make the maximum amount of money! Selling tickets that you cannot access in order to hold your money to make interest should be criminal!

StubHub does business with a lot of scam sellers. On February 15, 2025, I purchased tickets for an 11/22/25 Patti Smith show in NYC. The show starts in 33 minutes, but I will not see it. On 4/15/25, I received an email from StubHub stating my tickets are ready. On 11/16/25 I received an email from StubHub stating that “the primary ticketing vendor unexpectedly canceled the transfer of your tickets. Don't worry! We are contacting your seller about this to ensure you can get your tickets in time for Patti Smith.” I spent an hour on the phone only to be told this will not be sorted out until ONE hour before the show, because “This is StubHub’s protocol”. I was also asked to download the TicketMaster app and look for the tickets there, knowing full well they weren’t.

My 14 yr old daughter has wanted to see Nebraska volleyball for years but they are always sold out. She asked me in August and I bought tickets to surprise her. They weren’t expensive, just very hard to get if you wait. We had a countdown to today and drove all the way to Bloomington (2 hours) with the Stubhub app saying my tickets would be delivered today via email. We didn't receive them and were at the stadium so I had to call Stubhub who informed me “they understood my frustration but the seller never verified them”. There were 3 other families outside on the phone with them in the same situation, one had drove six hours and had a hotel. All they could offer me was a refund. You can’t get replacement tickets when there are none. So we are driving home with a very disappointed teenager. 😡😡😡😡

I need everyone to read this, especially parents. What happened to my family today was beyond disappointing — it was heartbreaking, careless, and completely unacceptable. I bought two tickets in JULY for my 16-year-old daughter and my husband. My daughter is a wonderful girl — respectful, responsible, and she never asks for anything. When she finally got excited about something impossible, I did everything in my power to make it happen. For months, she looked forward to this moment. She’s very sensitive emotionally, and when she gets her hopes up, she feels things deeply.

I will NEVER buy or suggest that anyone buy tickets from StubHub!! Our event was cancelled and here 3 months later I am still trying to get refunded the almost $400 for the tickets I purchased!!! They keep giving me the run around about my refund. Guess it’s time to contact my attorney. Just pathetic!

I purchased tickets for Nurse Blake in Sacramento. I had a question about the seat so I called Crest theater to ask and was informed the show had been cancelled the month before. I called Stubhub and I have spent 6 weeks of phone calls trying to get my money back and they keep saying it is postponed even though I have sent proof it was cancelled. 8 phone calls later and I still don't have money back.

HORRIBLE. Works SOMETIMES. NEVER AGAIN. Preload tickets as suggested. Buyers are too ignorant to collect. They expect you to cancel your preload and send direct, yet THEY show tickets were DELIVERED, then back charge you. They called me three times to discuss and they NEVER said hello to connect the call. Call from SOMEWHERE that can't speak English. I'm DONE! Ticketmaster ONLY!

I've never purchased concert tickets before but wanted to surprise my wife. Turns out my wife can't take off work that day so I had to cancel. Only I couldn't cancel, I had to resell the tickets. That's when everything went downhill because it was so easy at first. Not only did I have to resell the two seats next to each other but the parking pass as well. The parking, if nothing else, shouldn't have to be sold by the customer, it should be completely refundable. I even got insurance on the tickets. Anyway, my 1 star is for customer service. I was having a hard time selling because of the instructions Grubhub gave me. They wanted me to send the tickets to an email they created for me. Only I couldn't transfer it to the buyer from StubHub to StubHub, it had to be third party. So I had to cancel my transfer to myself, send it BACK to Ticketmaster then finally I was able to send it to the buyer.

Tickets replaced with lesser value and no refund on the difference. After travelling to the city of the concert and booking a hotel, the tickets I ordered weren't released, so Stubhub offered me 3 replacement tickets that were worth US$51 less each as the only alternative to getting a refund, but they didn't want to give me the difference back. No point reasoning with them as customers are their least concern. Money is king for them.

I bought 2 tickets for a Broadway Musical. Stubhub confirmed and sent me online tickets. I then traveled into NYC, arrived at the theatre and when they checked the online ticket they told me it was not valid and I have to call Stubhub. I called and they said they couldn't do anything (they checked to see if there were any other seats - but it was sold out) and then said they would give me a refund. They wouldn't cover any of my expenses (e.g. parking) to travel into NYC. What a disappointment.

The ticket never came, but the seller supposedly said they sent it and accepted the money. They follow the seller's word. Other ticket sites weren't issuing tickets after the game started. It was around halftime. When you purchase tickets StubHub doesn't accept the tickets from the seller so they don't send them to the buyer. Ticketmaster is instant I think. I waited around. Never got an email. Luckily this was only $12.39 They said if the game was still going on then maybe they could have helped me. I contacted customer service a day later. I'd encourage to buy ahead of time and to contact them immediately after the cut off time, but yeah I was left feeling like I got frauded.

Tickets received the day of the event couldn’t be accepted at venue! Not able to contact StubHub while at the event for help. Do NOT buy from Stub Hub! No bar code on tickets. What an aggravating situation to be in!

Recently we purchased tickets from StubHub for a concert tonight 11/19, a few day ago we were informed that the vendor had accidently canceled our tickets -(see attached). After 9 calls and several hours speaking with Mary, Nick, Ferguson, and finally Oscar last PM we were promised our full purchase price refunded (as advertised ) - Nothing yet.!! We were advised to open an Apple account and deposit funds so that the refund could be processed. WTF is going on??? We were also advised that AMEX could not handle a large refund -this is incorrect as I have spoken with AMEX. This is a SCAM - AVOID StubHub at all cost, also there is not a Corporate contact number that I could locate, everything goes through Customer Service in India!!!!

Never buy tickets from StubHub. They just scam you out of your money and you end up at the show with no tickets! And they wouldn’t even refund me. Worst experience ever. I hope they get shut down for scamming people’s hard earned money with zero remorse.

The worse experience I have ever had. I spent 20 mins on the phone for them the verify my event was cancelled and then say they won't issue a refund. I would never purchase tickets from them again. 0/5 stars.

This company is a scam. They will not guarantee their resellers will send you tickets, & if they don’t, any extras you purchased (parking, packages) will not be refunded even when they say they will. I was told on the phone that after my reseller kept my tickets, that I would be refunded the total cost of my tickets and the $116 I paid for parking through StubHub prior to the event. I was promised by their rep Kristela and then received an email from StubHub the following day that actually, no, they wouldn’t be doing that after all. I will not be using this company again and would never recommend it to anyone. Protect yourselves, it’s not worth the headache and monitory damage.

I traveled 350 miles to see a football game with my son and his wife’s family. The Stubhub app told him the tickets would be available on game day at 1230 pm. We were tailgating when stubhub said at 1230 the tickets were unavailable. And he was told he would get a refund in 5 days. He had paid for 8 tickets. This happened on Saturday November 15, 2025 at JMU vs APP State.

I would rate StubHub -10. They don't stand behind the Fan Protect, they sent me a link for tickets to a game in Spain when the game was in the 4th quarter and refused to compensate the mistake they made. Tried to sell the tickets and they ask me to lower the price so low that I would lose 1/2 of what I paid, and when I asked them not to sell them and send me the tickets they did not until the game was almost over. Shitty business for a multi million dollar company, and the customer service is a robot that just reads a script that's given to them.

I purchased tickets in July for an event in Las Vegas in November. I specifically booked a 2 1/2 hour flight to Vegas for Bravocon, I paid over $600 Canadian for the ticket. It said tickets would be released the day of the event. I started messaging 3 hours before the event and they said the seller didn’t release the ticket so they tried someone else who also didn’t release the tickets. At 4 minutes to the start of the event some person texted me and said if I could come to his hotel he had tickets. It was at least 1 mile away so there was no way to get there and back in 4 minutes, so the only option provided at that point was a refund. StubHub completely ruined my vacation and I will never use their services again!!!

I purchased tickets through StubHub, but due to a death in my family, I was unable to attend the concert. On the day of the event, I listed the tickets for resale on their platform at a significant discount. Someone purchased them immediately. However, when I attempted to transfer the tickets to the buyer, I discovered that the tickets I had originally purchased from StubHub were fake. I could not deliver what I didn't legitimately have. StubHub's response? They charged me a $200 non-delivery fee. While they claimed I would be refunded, it is now [insert current month] and I still have not received my refund from the August 7th incident.

Don't ever use StubHub! Went to the Kentucky Derby and had purchased tickets for infield bleachers with assigned seats months before the event. Found out a few days before it was changed to infield general admission without anyone notifying us. When asked to have infield, they waited until 2 days before to say they couldn't give us assigned so just gave refund. Had to get new tickets that were 4x the price. Awful customer service!

I wish I can give 0 star. Brought tickets for an event 4 months ahead, website keep saying I will receive the tickets close to the event day, day come, no tickets, chat with cs and tickets should it be email by 4:30, on the way to the event still no tickets, contact cs again just to find out my tickets was never transferred and no other tickets was available. Even they refused tickets money, where's the fact that a birthday gift was ruined, the gas, and the inconvenience since I was 45 mins away from the event.

Never buy through them again. Had a problem with getting tickets and wait time for phone help was too long. And they refused refund. Their policy is to not address any issues after the event. Wait time at box office would have taken almost as long as the event.

They suck. What business makes you wait till three hours before event starts. Never will again. They suck. We showed up only to find out three hours before event that seller did not transfer tickets. Got refund but missed show.

Worst customer service ever. Most people have no idea what they are doing. They even hang up the phone to avoid talking with you. After more than 5 calls I finally got someone that knew that it was doing and got me the refund after running an investigation. It’s unacceptable that JP Morgan Chase partner with a company with such a terrible customer service

Complete scam! trying to sell 3 tickets to Alabama. If they are not priced lower than comparable ones in the section, they do not "recommend" them and actually show them as "hidden", until you lower the price. So they force the sellers to lower the prices in order to have them displayed as "recommended". They won't permit you to change them to individual sales (must sell all 3) unless you remove the listing and relist them as solo seats. IMPOSSIBLE to get anyone on the phone and the live chat feeds you scripted responses, despite the nuances of your question. I WILL NEVER AGAIN USE STUBHUB FOR ANYTHING. SCAM.

I ordered tickets for the Morrissey concert Sept 17. Got the tickets to get a email that the concert was canceled for Oct 7th. I have screenshots of the tickets and tickets saying cancelled. I am yet fighting with StubHub and have called Ticket Master for a refund, all I get is I put this in as a I forgot the name they say, but like a rush. In 3 days, it will be 2 months with no return. I give Stubhub a negative. I have wanted to see him for so many years, I passed on 1 Mother’s Day for my mother. Finally got tickets and a chance and it cancelled. Morrissey has decided to cancel all tours

Premier League tickets are not honored!! StubHub is not an authorized reseller of tickets for the English Premier League. Clubs are absolutely cracking down on unauthorized tickets, and they are increasingly sophisticated in identifying a buyer with illegally sourced tickets both at the entry and even within the stadium. Stubhub does not respond to fraudulent ticket sales and will not reimburse you so you will be left trying to get credit from your credit card company. It is generally no more expensive to buy from the authorized resellers so do your due diligence and go the authorized route, or buy in town via a hotel concierge.

If I could give Stubhub a negative score I would. They scammed me by showing the ticket prices and I am telling you how it appears when you go on their site. I wanted 2 tickets. When you choose where you want to sit it allows you to choose section and row but not seats (at least in my case) what I chose showed (verbatim) 2 tickets row section 144, row $340.00 fees included. I expected to pay $340.00 plus tax because fees were included. When you choose payment method you select card type like Mastercard and put in the info. You also pu5t your name, email address etc. The final cost does not show until after they have processed your payment. To my shock I was charged $752.93. They chose what seats and they happened to be 2 tickets being resold from a scalper. I immediately contacted them and all they did was lie and double talk.

I have tried to sell tickets on Stubhub and they are stuck in limbo and Stub hub won't help me get them back. There is an email issue between stubhub and Ticketmaster and stubhub refuses to assist me. They have told me they have done their job. Exact words. Yet my tickets worth 400.00 are unable to be opened and stubhub refuses to assist me.

Complete SCAM- After I sold tickets, the listing was not taking down so a second buyer tried to purchase the same tickets I had just sold. There was no way for me to cancel the second order and customer service claimed they couldn't either. Since there was no way to deliver the tickets I didn't have anymore they CHARGED ME the full price of the tickets AGAIN!!!! I'm beyond upset on how much money I just threw down the drain. Meanwhile Stubhub got paid 3X for these ** tickets 2X from me and once from the actual buyer

Had horrible experience with StubHub. The tickets weren't released until within hour of show and we needed an hour to drive and park at event. Had chat open and rep on phone. After hours of working at it, the phone rep contacted the seller directly. Needed to cancel dinner and we barely made show. Very stressful. Will be avoiding StubHub in the future!

I bought tickets for “A Charlie Brown Christmas” at the Mahaffey Theater in St. Petersburg for November 12, 2025. Naturally, I picked the most expensive seats—because apparently I enjoy financially suffering for “prime location.” I even bought parking in advance, because I’m thorough like that. So imagine my joy when I discovered later that StubHub—sitting smugly at the top of Google like it owns the entire internet—isn’t even part of the theater. Silly me for assuming the site plastered all over the search results was, you know, legitimate and connected to the actual venue. Nope. I could have clicked one inch lower and bought everything directly from the Mahaffey for much less. What a concept.

Worst experience ever in purchasing tickets with this company. The night of our event, we couldn’t receive our tickets due to a system error. We spent 45 minutes on a call with an agent who was unable to provide a solution. We ended up purchasing two new tickets at the event as StubHub did not produce the tickets in time. Since we’ve requested a refund and the company refuses to provide. I would not do business with this company, zero protection for purchase. I made a complaint to two managers at the call centre and which point I was told a refund was possible but then to my surprise, I was asked to log onto my phone App Store and send a gift card in order to verify myself. I declined, yet another attempt of fraudulent behaviour. I have since opened an investigation with the fraud department of my CC & filed a police report.

Worst experience ever! I had an extra ticket to a Bad Bunny concert so I posted on StubHub. It sold. The buyer was sitting next to me all night. We even spoke. Everything seemed fine. The next morning I get a email from stub hub stating the buyer was denied entry and the buyer was getting a refund and I was going to get charged a penalty (the amount of the ticket $531.00). I disputed it. Sent even pictures of the buyer sitting next to me. At this point it was my word vs hers and stub hub went into investigation giving no information. They said I was wrong and charged me the penalty. I had no say. I hope people see this and do not use stub hub to sell tickets.

I bought tickets through StubHub because they advertise “100% guaranteed” and say you can “buy and sell with confidence.” That’s a lie. Here’s what actually happens: you buy tickets, they take your money immediately, and then you get an email saying your tickets will “arrive soon” and you’ll need to “accept them.” Translation: they don’t actually have the tickets they just sold you.

Stubhub sucks, they are thieves and they will pay you next to nothing when you can't attend the concert and lie to you about how much money you would get, then give you next to nothing, you are better off attending the concert and never buying from stubhub ever again.

I have been a Stubhub user for over 20 years and recently I sold tickets on Stubhub. I completed the pre upload as requested and thought everything was fine and I received a confirmation email. I had contacted Stubhub a week prior to the date of the show to make sure the tickets were all set and was told that everything was. On the day of the show Stubhub contacted me that there was a problem. This was at 5:09 pm and the show had already started and I didn't see the email until the next day. When I disputed the cancellation of this transaction and the penalty I provided Stubhub with the pre upload confirmation and they denied my request, Not only does Stubhub charge very high fees but they don't provide adequate support for loyal customers. After over 20 years of using Stubhub services I have deleted my account and will never use their service again.

As you can see in the photos that I purchased 2 parking passes. The first the Bellingham address is for Highmark Stadium in Orchard Park NY but is in Buffalo NY, about 30 miles from the stadium. Upon realizing where the parking lot was I purchased the second ticket it was for the Big Tree Rd lot. When I arrived at the lot the lot attendant told me my parking ticket was no good. So personally my rating is absolutely 0. Do not use Stub Hub unless you want to lose your money. It is a scam site.

Worst customer service I’ve ever experienced. Never received parking passes - spent 6+ hours on with support - never got the tickets for the event and had to buy another! Contacted them for the satisfaction guarantee and they still would not refund. Will NEVER use StubHub again and will advise everyone I know to do the same. Would give zero stars if possible.

Purchased Celtics tickets for TD Garden only to find out StubHub mixed them up with Florida venue. Tried calling Customer Support: I was put on hold 3 times and no one ever came back and twice the technical support person hung up on me. Tried listing the tickets to resell but there was no StubHub in the list of vendors. Purchased ticket insurance and was promised a refund. Never happened.

They will steal your money! Beware, all is fine until something goes wrong. My experience was one that should never happen with a ticket reseller, I never received tickets and was left unprotected by this company.

On September 22, 2025, I purchased tickets to an event at the Arlene Schnitzer Hall in Portland, OR, along with a parking pass. These were purchased as a gift for my best friend's 50th birthday. On October 22, 2025, I received an email from StubHub stating, "These tickets are no longer valid and will not gain you entry to the venue." These tickets were supposed to be instant download and are not available. I attempted to resell, but lack of access impacted my ability to do so. An hour was spent going back and forth on a chat with an "agent". I requested a full refund for the invalid tickets. I was told the matter would be forwarded for investigation. Nothing was resolved. On October 22, 2025, I received an email from StubHub stating "We have escalated your case to the internal team. Please wait for a separate email regarding our request."

I have been trying for over a month now to GET MY TICKETS to the Bears Giants game TOMORROW and as of 4 p.m. today I still have no tickets. Flew across the US to be here for the game and NO ONE will help me. I have submitted and requested a refund and have been told my case has been "escalated" 6 times now. I have submitted pics proving I have no tickets THREE times now and I still have NOTHING!!

I bought tickets through StubHub for the Hondo Rodeo Fest in Phoenix, AZ (Nov 8, 2025). At first, everything seemed fine — the tickets transferred smoothly. Then, about three weeks before the event, I got an email from Ticketmaster saying my tickets were voided because the seller violated their terms. StubHub told me not to worry and that they’d give the seller 72 hours to fix the issue or provide replacement tickets or a refund under their FanProtect Guarantee. A week went by — nothing. I called multiple times, and every time I was told the same thing: that my case was being “escalated” and that I’d receive replacement tickets soon. First it was “24 hours before the event,” then “2 hours,” then “1 hour.” It just kept getting delayed.

If I could give it no stars I would. I was sold tickets by StubHub to an event that had already been canceled! And when reaching out to customer service, all they could say, "Sorry. Will give you 120% credit." Not a refund that you have to use within 12 months. Never again! Selling tickets to an event that is no longer an event is unacceptable.

Purchased Paul McCartney tickets at an exorbitant price. Also purchased a parking space, but I didn’t know until closer to the date that parking was an hour away. Our hotel was one mile away. I brought up the parking issue and sent them every email and screenshot I had. They wanted the parking tickets. I don’t have the tickets, not in The Parking Spot or anywhere else. I was told the seller made mistakes. They gave me the runaround. Probably won’t get a refund.

I purchased a parking pass for the Georgia Florida game in Jacksonville on November 1. However, after purchasing it, I received an email that they weren’t able to provide the parking pass due to. It was in the wrong lot. I purchased a second parking pass and never received the electronic transfer And 30 minutes before the game. I received a text that that one was not able to be transferred and they were going to provide me with a third parking pass. As I was already in my seat at the game. Contacted customer service 34 hours before the game and they could not provide any update or guarantee about the seller providing the parking pass. Didn’t contact StubHub until a few days later and they would not even get past that. It was too late to discuss a refund. These guys are not held accountable for their service and the people they work with so do not use StubHub. Terrible customer service.

Ordered a ticket 4 months in advance, the original vendor didn't transfer the tickets. Had to fight with their idiotic virtual assistant. Had to talk to 3 separate agents over a 6 hr period and then call them twice. The tickets were finally reissued an hr before the gig and me and my wife were late to a 201$ show.

I bought a parking ticket for Ana Gabriel concert and I never received the confirmation. They said 24 hr before I will receive the ticket for parking but nothing, I have to buy at the parking lot and the customer service doesn’t refund my money. Pay attention before buying a tickets with this company.

I wouldn't even give 1 star but I had to pick one. I would never use StubHub again and recommend that you don't either. I had tickets to an event for Sep 27th. I bought the tickets Aug 6th, the event got cancelled 3 weeks before Sep 27th. I "Chat" with customer service online for a refund and they said they couldn't do anything till the event holder informed StubHub of the cancelation. So I wait till Sep 26th and StubHub emails regarding the cancellation. I marked that I wanted a refund back to original payment and they said it could take up to 10 biz days....so I wait....still refund not recieved.

I bought expensive tickets on StubHub thinking I was safe because of their so-called “FanProtect Guarantee.” Turns out that guarantee means nothing. They waited until the day before the event to tell me the tickets I paid for were “no longer available.” Their only options: a refund or “comparable” tickets — which turned out to be much worse seats for the same price. When I complained, StubHub tried to shift the blame to the seller, saying they’re just a marketplace. But if StubHub runs the platform, handles the money, and promises protection, then they’re responsible for ensuring the transaction is legitimate. Otherwise, what’s the point of using them? This experience was a complete disaster and ruined the event for me. StubHub needs to stop hiding behind sellers and start taking accountability. I’ll never use them again — and I’d warn anyone else to stay far away.

DO NOT BUY TICKETS FROM THEM. THEIR CUSTOMER SERVICE SUCKS SO BAD. I BOUGHT TICKETS FOR A GAME IN MAY 2025 and my tickets were cancelled by them last minute and I still haven't received my money back and it's November 2025. Every time I call they are like we are escalating to our internal team and it's $400 worth of tickets and they cannot provide resolution or timeline on when I am expected to received my money back for tickets they cancelled on their side. Very BAD customer service, they can't provide any information or timelines about money and it's a substantial amount of money.

StubHub sells tickets to many venues but you are not assigned a seat, you are told to go to Will Call at the venue, only to discover you have NO seat, and you have to re-purchase seats from the venue. Blumenthal in Charlotte NC just burned us for re-purchase.

My husband purchased tickets for Dwight Yoakam. He paid $198 per ticket and got two. The day of the concert, he did not get the tickets until an hour before the show, that’s after a whole day of trying to get his tickets sent to him. When he got them, he was told the venue changed and the tickets were crappy nosebleeds for $66 a ticket. They said they couldn’t do anything and can’t do a refund since we received the tickets. They say they have the “fan protect guarantee" but that didn’t do anything but protect the scammer sellers. They are just as guilty of a scammer. They have the same skit each time I called. I was scammed by the seller through stub hub and stub hub! Please don’t buy from them.

Be careful when you purchase parking passes for certain venues. Some of these passes are from private vendors or residences, which have restrictive conditions like when the space is available to be used and for how long, and are located some distance from the actual venue. And of course, none of this is adequately disclosed on their website prior to the purchase. Buyer beware, because you do not want to get ripped off like I did!

STUB HUB is a complete scam. I will never use this company again! They did not provide my ticket as promised, cancelled ticket 5 minutes before show. They offered another ticket option with a small discount and I never received that ticket either. I am still calling them to get my refund. They keep telling me they are escalating my case and it will take 72 hours to get back to me. This is horrible customer service. I am on hold now waiting to speak to a supervisor. I am going to report them to the BBB.

Bought $400 ticket to see the Giants versus the 49ers for my birthday. This would have been my first ever NFL game to see my favorite team the 49ers and I was given the wrong ticket. Within 30 minutes I had to leave due to giants fan yelling at me for being on the wrong side. Waited outside until my friends was able to give me a ride back to Connecticut. I called Stubhub customer service and could have done is give me 25% for my next purchase. I explained to them that I will never use this ever because I was scammed from my original seats only to find out that the seller was sitting on the original seat that I purchase. I asked if they can cancel my remaining payment that I still owe. They said no because I used the ticket I received. I explained I didn't have any choice. I was left to endure the humiliation and embarrassment.

I wish I would have read the reviews on Stub Hub before I purchased a ticket for the Robert Plant show in Wheeling, W VA. I bought the ticket and was charged about two weeks before the show. It gave me a row and a section, but not the seat number as it said the venue had not yet released the seats, which I took to mean it might be where the sound board could be. I drove 500 miles, visited some family nearby and started trying to access my tickets three days before the event as I had received an email letting me know my ticket was ready; however, on their website I was caught in a perpetual loop, had to create additional accounts with Ticketmaster and continually check my spam mail. I emailed customer service and received nothing but an automated response several times.

My mom and I had a wonderful time at the Sphere last night. StubHub was a good source for great seats at a fair price. My only complaint is that they sold a parking pass through ParkWhiz that was described as being for the Sphere Parking Lot, but in reality, it was nearly 1.5 miles away from the venue which my disabled mom would not have been able to make. We ended up parking at a strip mall and taking an Uber to and from the venue, turning a prepaid $45 parking pass into a $100 rideshare trip. When StubHub asked me to rate my satisfaction with my purchase, I attempted to leave feedback, but the site simply took the 1 star I left and promptly ended the survey.

Bought tickets on StubHub for a football game… I got confirmation email of my tickets. Seats /Section. StubHub then changes the seats to worse seating and no recourse to get my money/refund back. Customer Service said they are the middleman but do not guarantee the seats.

Very pathetic customer service, bought tickets for an even and parking passes, got the tickets for the even never got the tickets for the parking passes, on the phone with customer support they cannot help me until after the event is done, so what does that help me even if the protection plan was purchased… I will never buy from you again and will make sure to tell my friends not to get anything from StubHub. This is sad.

Be aware that they will often sell you tickets that the event organizer has specifically said that you cannot buy tickets from a reseller. Thus they often have have tickets that may not get you into the event. Should you buy legitimate tickets from them and should you have no problems with your purchase, they may be OK. But should anything go wrong with your purchase, their customer service team is there to deflect, obfuscate, and overwhelm you with BS, and will do literally nothing to help you. You can do better than this outfit.

Worst customer service and terms for any reseller site! Bought tickets back in September for a November show. Have yet to receive my tickets and they give the seller up to 3hrs prior to date of showtime to release them. Last time I will be using them and will not recommend.

Total ripoff. I spent $300 for 2 tickets, and only 1 ticket was delivered and worked. I called Stubhub numerous times and they said that it is not their problem. Stubhub got my money, but I did not get the 2 tickets. Stubhub customer service is the worse. DO NOT USE STUBHUB

Please keep your money and DO NOT use this site. Customer service is the worst. Multiple attempts made to cancel the $200 charge they gave me. I sold a pair of tickets and transferred them. Perfect right? Then StubHub sold the same pair of tickets to another couple the same day. How is this my problem?!?! Somehow I was responsible and charged for not transferring those tickets which I already sold and didn't have.

Absolutely awful experience with StubHub. I ordered a ticket THREE MONTHS in advance. The ticket was never delivered by the seller. I reached out FOUR times and StubHub refused to help; only approving my ticket a few HOURS before the event when it was too late. Customer service was completely useless. This company is a scam and deserves ZERO stars. Never trust StubHub for any event tickets.

I purchased 2 tickets for a show that was supposed to take place yesterday, October 30th. The show was cancelled per Ticketmaster on October 7th, and told a refund was due within 7-14 days. Nothing. I have been on the internet with Customer Service for over an hour. They indicate the show is "Postponed with no new date". All shows for this entertainer have been cancelled for this year, 2025. All StubHub says is "Watch your email for update." I have sent link about the cancellation, screenshot of the email from Ticketmaster and still nothing. I will never purchase anything from these guys or any other online ticket agent again. I will only go to the box office and purchase or not go at all. What a total ripoff. Just look at the reviews with one star. I have to eat the $350, it looks like. I feel sorry for the other person below this that paid $2500 and nothing. I have lived and learned. I wish there were other review sites I can contact about this crooks.

Purchased tickets that showed status invalid. Started contacting customer service 2 days before the game and was promised tickets would be valid or I'd get replacement or refund. Tickets were not valid at the gate. Contacted customer service and was told I'd need to just wait but I told them I wasn't waiting and missing the game. I said I'd buy new tickets and I wanted a refund. Was told it was escalated. Almost a week later and I'm still fighting them. They keep telling me the "escalation team" denied my refund but they would escalted it to the other "escalation team" but no reason why and never received any actual response from this "escalation team". Just told this when I contact customer service each time. I've filed a dispute on the charge and if I don't get the charge off, I'm filing a civil suit. I refuse to let this go. I was told repeatedly their "FanProtect Guarantee" meant I was covered each time I contacted in the days leading up to the game.

What a disaster buying football tickets on StubHub! I ordered 4 tickets a couple of weeks before the game and received the wrong tickets about a week after ordering via email, in a section more towards the end zone. I requested the seats I ordered and the "seller" was unavailable. StubHub offered me a 25% discount or a full refund. I told StubHub I would let them know what I wanted to do. I then looked on StubHub and the seats I had ordered were still on sale! So, knowing I could return the incorrect seats, I ordered the same seats again! So, I waited to get the email with tickets. It got to be the night before the game and finally I received the tickets. They were not the seats I ordered once again and worse seats than the incorrect ones they sent me the first time, ugh!!!! So, I have my childhood friend, his wife and my 91 yr. old mother to take to the game and purchased 4 seats two times and never got the seats I ordered.

I was chatting with an agent who assured me my ticket would arrive because it was about an hour before the show start time and I hadn't received it yet. Well the ticket never came. I have since been refunded. However, I drove all the way to the arena because the agent assured me I would have the ticket. Even if it's 1 minute before the show. Tickets didn’t come. Customer service is awful. See photos of our chat. Be careful. Their guarantee is bogus. They offered me 3 other options for seats that were far from the stage. Not comparable like the guarantee says. I can’t wait until there is another class action lawsuit against this company.

The most awful and frustrating experience! Sent me wrong ticket. I returned it. Was not able to go to the concert! Now they are refusing to refund my money. I have been on the phone with them for close to 8 hours this past week.

Bought tickets for football game, listed them for sale 6 months before event when we no longer could attend. Went online several times to check and it was difficult to find my listing. Day of event I received email that my tickets were available for download, how did they get changed from "for sale". Fixed that then an email that ticket sold, followed the prompts to transfer, about 1 hour later I was informed something was missing, did it all again then it was in pending status. Online chat confirmed this. Then 30 min to event I was told sale canceled by buyer. Now I'm told I'm getting a $90 charge because transfer canceled! I'm so mad, I have filed disputes and complaints w BBB. Don't even consider using g them, move on.

Purchased tickets from Stan Harbor, which included row and seats. They confirmed and charged our credit card. Shortly after they canceled them and gave us a credit on our credit card then within a half hour they offered us new tickets with only the row not providing seat numbers. I refused tickets without seat numbers. They said I could go to Ticketmaster and my account And see where the seats were. I did so and found nothing. I did find seats in the same row at half the price they were offering. So I bought them. I went back to StubHub and told them I was not accepting their offer and cancel them and they said they would release the seats however They charged us for the seats anyway and I have no recourse to get my money back as there is no refund for tickets issued. The people on StubHub just play games to get higher prices. Buyer beware. This is a complete scamming app.

I’m honestly heartbroken and furious with StubHub. I trusted them completely when I bought my concert tickets, and they never delivered them. I spent weeks looking forward to this event, booked a hotel, and even paid for plane tickets just to be there — and all of it went to waste. StubHub kept saying the tickets would arrive, but they never did. I was left stranded with no entry to the concert I had dreamed about attending. I can’t even describe the disappointment of standing outside the venue knowing I paid for everything and couldn’t get in. This whole experience cost me time, money, and excitement, and I got nothing in return. I’ll never buy from StubHub again, and I hope no one else has to go through what I did.

I had tickets up on StubHub for resale. The 2 tickets both sold to 2 separate individuals. I sent one of the tickets back to Ticketmaster as one of the buyers did not accept the ticket. Both tickets were accepted by the buyers. StubHub charged me for a full ticket price of $227 dollars after the concerts, saying I did not transfer the ticket however the buyer accepted the ticket. It took 1 hour on the chat to finally get a telephone number to contact them. I was on the phone for 4 hours and 45 min, was hung up on 3 times while waiting for a supervisor. After 30+days, they denied me payment, stating it was my fault and they provided no proof. I have over 20 emails and screenshots and they just said, the decision is final and yes that must be frustrating. A total and complete scam. A class action lawsuit should be brought against them. There is no oversight and basically, we are at their mercy. It’s appalling.

First time customer. I wish I had read reviews before I purchased tickets for NBA Young boy 10/28/25 in Houston Texas. I purchased tickets in section 115 and I was given tickets in 434. Called multiple times to get it corrected. Kept getting run around. No one there is a real American everyone is foreign with a horrible accent, they over talk you at least they tried to i was not having that! I will never ever do business. This company needs to be investigated and put out of business immediately!

I purchased tickets for Paul McCartney's concert in Tulsa Oklahoma. I purchased my tickets on July 15, 2025 for the concert October 22nd 2025. As of October 21st 2025 My tickets had not been released. I had to call to check on them to get them released. When I ordered my tickets I was mislead into buying a parking pass which I didn't want to purchase! It said it was going to be about $66 where it ended up being $100.

I’ve used StubHub before, but this experience was unacceptable. My event was postponed, and the notification came 35 minutes after it began. Customer service offered no solution and was quite rude. I’ll be looking elsewhere for tickets from now on.

I purchased tickets for The Lion King in July, I paid $220 for two tickets for October 23rd. I received a text message saying they were upgrading the tickets and to "accept them." I found out that they gave me seats that were worth HALF the price I paid them and were a huge DOWNGRADE. I called them to get this resolved and was told different things by each agent. I was hung up on TWICE. They were completely deceitful and could not put a sentence together to save their lives. One agent actively engaged in telling ME I was the one "changing my story." What they did is illegal and the way they treated me is abhorrent. I looked online and saw that this is something that happens repeatedly and there are numerous lawsuits against them. They should NOT be in business.