StubHub Reviews

Not only did I not get paid for tickets I delivered I was charged back - They claim my section was not correct - It is impossible to do what that wanted that sections didn't even exist. Impossible to resolve issue by text, email or phone. They are thieves.

I bought a ticket to the SEC Men's Basketball tournament on Saturday March 14. The game started at noon local time. I received an email saying I would get an email with an invitation to accept the transfer of my ticket, but that email never arrived. As game time approached, I went to their website and frantically searched for a way to get support. I could not find either a phone number or a chat. I followed links in the emails and reported that I did not receive my tickets. After 3-4 screens, I was presented with a ticket to request a re-transfer. At 12:50, 50 minutes after the game started, I received the email about the transfer. Eventually later I finally found the link to the support chat (it is well hidden). When I went to the chat, they said that their policy was that since I didn't call or do a support chat (the things I was looking for and could not find on their website), I could not get a refund.

Absolute WORST company to purchase tickets through for any event! Go directly to Ticketmaster, buy them there. Between their fees and business practices, you will be lucky to get tickets in time for the event, and if you need to sell them, you generally can't, and no matter what, you will lose money and StubHub will profit. THIS COMPANY IS A TOTAL SCAM!

I just purchased a parking pass. I thought I was going to the original vendor to buy this. There was huge markup on the price. Original price of parking pass through the concert venue I found out was $16. Stubhub charged me $48. Wish I would have read the reviews. Called for refund and they would not. I'm assuming there wont be a parking space when I get there from the reviews. What a scam. From the reviews this place should be shut down.

On February 22, 2026, I went online intending to purchase two James Taylor tickets for Jones Beach Theatre. The first screen that came up were “tickets” called “Fast Lane Pass”, and I purchased it thinking they were the tickets. The next morning, I realized that these were actually not tickets to the concert, but some type of add on. If they were an add on, why was I able to buy them without buying actual tickets? Without the concert tickets, these “passes” (strangely also referred to as “tickets”), are WORTHLESS.

Unwilling to help at all. They just read off a script. Continued to repeat the same information. There was not any remedies or solutions or any customer service provided. They do not value the consumer at all. You are just a dollar sign.

I sold tickets through Stubhub for March 17th, 2026. Tickets were sold and accepted by StubHub and sent to customer. I sent tickets for wrong date, my error. All along the way everything looked fine. I never received any email or call, that there were any issues. They have my cell # and email address. It was not until I saw my cc statement that my credit card was charged for 600 by Stubhub. When I called to ask, they said that I was charged for tickets they provided the seller. So, I lost my sale and they charged me 600. I have yet to receive the wrong tickets sent back from Stubhub. So now I lost the sale, I was charged 600 and I lost my future ticket. Worse than this is the time on hold waiting for customer service to speak with an agent that is difficult to understand. In order to make increase their profit, Stubhub uses poorly qualified/trained agents to process their orders.

If I could give a negative review, then I would. We got scammed by someone selling fake tickets on here. We contacted StubHub about it and they said we can’t get a refund because we didn’t contact them before the event even though it says in their terms and conditions that you have to contact them within 7 days after the event. This is what it says: Getting Valid Tickets

In the words of the venue operator where I went to upgrade the 2 "under18 only" tickets I had gotten and as a senior citizen would certainly not have chosen: "They overcharged you and gave you the wrong tickets". (Charged over $100.00 for 2 $20.00 tickets -). The evening was only salvaged by a charitable venue that thankfully was not sold out. StubHub somehow hijacked my screen while I was in the process of ordering tickets from the venue and I did not notice. When I downloaded the tickets, I noticed "under 18 only" and there was nothing StubHub could do to remedy. Not a mistake I will make again!

Stubhub is a fraud. I bought 1st row tickets for an NHL hockey game and they “upgraded” me to row 3. How would you like PAYING A PREMIUM for row 1 for a concert, and getting “upgraded” to row 3? They repeatedly told me nothing they can do and hung up on me. Customer service is a joke. Never buy from this fraud organization!

Buyer beware when purchasing concert tickets through StubHub. What many people don’t realize is that the seller may not transfer your tickets until the day of the event. That means your money is already gone, but your seats are still floating somewhere in the universe. It can feel like the seller is playing musical chairs with your money while you’re just hoping a real seat appears before showtime.

I paid over $250 for a concert. They moved twice before postponing 7 months ago. I requested a refund and they denied saying the concert from 7 months ago hadn’t canceled. They told me it could take years before I qualified for a refund. What kind of crap is that…

They sold me tickets for seats that don't exist and then wouldn't refund the money. I will never use these screw artists again. Worst experience ever. Customer service is in India and if you get mad they'll say you're being unprofessional and they'll hang up on you. How professional is it to screw me out of 600 bucks? ** these punks.

SH kisses buyers butts while treating sellers horribly with their "rules" (inconsistent and they do anything to cheat you out of money). No appreciation no matter how big of a seller you are. They know there are not many options to do resale so they bend you over and not much you can do. Still waiting on $$ from October for a show that had been postponed. They want me to send proof of transfer to buyer even though buyer never called in complaining. They will do anything to screw buyers over.

FRADULENT, BAIT & SWITCH! StubHub is NOT a BBB company; currently being sued by Gov General US; 1-star consumer affairs; and 1-star Google. I purchased $1000 hockey tickets in November for a Christmas present, tickets aren’t available until the day of the event, on the day of the event I get a notice that my tickets are no longer available by seller, stub hub switches my section one hockey tickets to section three nose bleed seats and gave us a $10 credit. The same seats I purchased fo $1000 were still posted for sale on their stubhub website. Additionally the seats they substituted us with was 1/3 of the price on the stubhub website.

Me and my friend drove 3 hours to go to concert only to find out StubHub didn't issue our tickets. It kept saying they'd be released on the day of event. At 5 they offered pit tickets when concert started at 7. My friend has neuropathy in her feet and battles cancer. It was miserable! Never use Stubhub!

Don’t buy anything from this place. They scammed me. I bought tickets and they didn’t work. Now they won’t refund. All they say is, "We’re sorry but we can’t help." So please keep your money so you won’t lose your money.

Too many negative experiences with Stubhub to go into all the details, but it was the worst ticket buying experience I've ever had. I received tickets for the wrong date and missed a Broadway show I was looking forward to seeing. I did receive a refund but it couldn't possibly make up for the unprofessional and sloppy system of Stubhub.

I bought a ticket for a concert. Drove four hours to the event and the ticket never came. Kept checking website and it said don’t worry ticket is on the way. 5 minutes before concert they said they did not have ticket and they could only give refund. Nothing for the four hour drive there and the four hour drive back. Worst experience ever. Do not buy tickets on Stubhub.

I'd like to give them a minus 100. They just facilitated a scammer who took my $ and never provided the tickets. When I contacted StubHub it was foolishness and lies. They said they would send me a link to get my $ back. They didn't. They count on tying you in knots until you give up. Ended up purchasing tickets at door to get in as the ticket counter said "those seats are already sold and a person is sitting in them". I went to those seats and showed the guy I had bought them too. He give me the name of person who sold them to him, which I provided to Stub Hub to no avail. Stub Hub could care less. This company is as dirty as they get. They shelter the crooks. They have to know who sold those tickets and would rather protect the crook than do they right thing.

Below is my receipt which states I bought a parking pass at Allstate Arena parking lots - then the ticket StubHub bought for me from Spot Hero for a hotel by the airport. They Scammed me up until an hour before the event with promises to send the corrected parking pass. If they had just been honest and told me they didn't have access to these private lots at the arena I could have figured something else out instead they had me calling nonstop with promises to send - escalate Or encouragement to just keep the parking provided for a discount. I had to jump hoops between e-mails they requested and phone calls I had to make. Really put a damper on the event night. SAD part was I pulled into the Allstate lots and paid the same in 5 minutes.

Bought tickets on StubHub for comedy show. The next night I find out the tickets were not able to be resold and shouldn’t have been on stubhub. Contact customer service after learning on stubhub website that if they shouldn’t have them that a cancellation can be requested and refunded. Chatted with 4 agents and repeated policy to them and they refused to honor their own policy. Please refrain from using them. Protect your money.

I have been trying to sell my Washington DC Bruce Springsteen Tickets, and it just won't list! I've spent HOURS on chat with them asking for help, and they keep telling me I just have to "wait". No one's getting back to me. No resolve.

Bought ticket for Cricket match Final event. The ticket was never delivered as the event price went up significantly. Very frustrating as everything including travel was planned. Don't buy from Stubhub as you may never get the event ticket.

Very disappointing experience with StubHub. I purchased tickets for the Dominican Republic vs. Venezuela World Baseball Classic game, and four days later StubHub changed my seats, calling it an ‘upgrade,’ when it absolutely was not. The new seats were in a much worse section and clearly did not match the value of the tickets I originally paid for. This is completely unacceptable. My payment had already been processed, and the tickets had already been transferred to my Ballpark account. At that point, my original purchase should have been secured. StubHub advertises ‘FanProtect,’ but in my experience, that protection meant nothing.

I would leave one star if possible. Gave my Broadway tix to them to sell. They had the seat numbers plain and simple. Each ticket costs me $250. Due to an eye injury could not make it to NYC. The tix were sold by SH for $275 and after their commission, I was to receive $450 in 5-8 working days. Day after the performance, I get a note that the tix were misrepresented and $137 was to be deducted from my payment. I gave them the tix, I did not mislead, all marketing done by SH. I never saw the show, out $500 and no payment, Dishonest, scam. Keep away. Trying to swindle an extra $137 from me or the buyer is trying to whittle his cost. Either way, disreputable as I am left with nothing.

This site continues to allow mass scams, especially in regards to parking passes. I paid for a parking pass in Cleveland. One week after the event I received my parking pass for an event in LA, that also happened a week prior. They said I didn’t act quickly enough to receive a refund. They make money on the scams and likely willingly participate.

Terrible experience …Talked to a guy named Gears On…Said he would call me back within 2-3 business days …It is now day 18 lol. Tickets were ordered unauthorized …Tickets were never sent….They did their internal investigation and claimed I am at fault. No fraudulent activity happened. They did offer to resell my tickets again that I didn’t receive and when they were sold I would receive my money back lol. This website is awful. If tickets are purchased or unauthorized good luck with getting your money back. I filed a police report as well. This website is a scam. Very very disappointed being a repeated customer until now. Please think twice when purchasing through this website. Customer service does not care what you have to say …Apparently the vendor is always right 😂.

I bought tickets on January 12th through STUBHUB which the seats were $139 each After buying 5 tickets for the play "All things Equal" in SF at the Curran Theatre Stubhub notified me at 6:21pm on the day of the show which started at 7pm "the seller did not provide tickets". FYI I spent $697 dollars for 5 tickets for 5 of my friends for "Great Seats" which were BOGUS SCAMMER SELLER never provided tickets so I had to buy new tickets at theatre because STUBHUB did not provide replacement tickets, only said they will refund in 5 to 8 business days. FYI we traveled an hour to see this play. And we had to buy new seats so I had to spend an additional $367 for NOSE BLEED SEATS. So now I am out over a 1K and waiting for refund.

I purchased parking passes for an event through StubHub but never received the tickets. I contacted customer service and spent the entire day trying to resolve the issue. I was asked to provide email proof of purchase, which I submitted multiple times as requested. Instead of resolving the problem, the customer service representative became impatient and transferred me to a supervisor. The supervisor also asked me to resend the same proof again and ultimately told me that another team would contact me later, without providing any immediate solution or timeline.

If I could give StubHub a zero rating, I absolutely would. They allow scammers to sell either tickets that are incorrect or sell tickets that don't exist. We bought tickets to Monster Jam and never received the tickets. We started conversations with them at 10 am and never got a solution. It ruined our entire Saturday and maybe everyone in our home miserable. This is the second time we have been scammed by this corrupt company and I will no longer use them. If you actually want to go to event, steer clear of the scams of stubhub. The internal team is a joke and they don't offer any help. It's just scripted responses from customer service on chat and on phone. Just don't take the risk.

I purchased concert tickets through stubhub but my event was canceled. According to the website I should have gotten an email giving me credit toward future stubhub events and the option to ask for a cash refund. I never got that email so I called customer service. But according to customer service I was not entitled to a refund because I had purchased them from a reseller. No credit for future hubstub events. No cash refund. No concert. I had donated about 200 bucks to stubhub and got nothing in return. Apparently stubhub’s guarantee has some pretty big loopholes. I’d recommend avoiding stubhub as much as possible or at least never purchasing tickets from resellers through stubhub.

Horrible experience. I could not get tickets transferred from TicketMaster. I spent hours. Always got the same message Transfer Waiting. Tickets never went through. AI Chat and customer service were useless. I'm out $142 . I will never use them again.

This company is a fraud and steals people's money. I never got my tickets until after the concert had already been playing for 2 hours. I ended having to get my tickets through Ticket Master at last minute because I was not getting my tickets and it was the day of the concert. Now I am stuck because of them with 2 separate charges. Their service is horrible, too by the way. Be careful, I wouldn’t use them ever again. Please go straight to Ticket master. Look at my attachment and see the time the tickets were sent which was 10:17 pm.

Frauds. A seller with a non-legitimate business promoted parking and is over a mile away from the venue. StubHub does not support customers. Scam BS site allows motel parking in a dump.

I purchased tickets to a broadway show on Saturday and as of that morning had not received tickets. I called Stubhub and told them and they reassured me that I would have my tickets before the show. I called a hour and a half before the show time and informed them I still didn’t have tickets and I had a 30 min drive to the venue but I was worried about not having the tickets and wasting time and gas. They once again reassured me either I would get the tickets or they would give me comparable tickets. 30 minutes before the show I had to call again as I didn’t have the tickets. At this point im driving to the show and it took them 25 minutes to “resolve” my issue.

DO NOT EVER USE THEM!!! We had tickets through them for The Eagles at The Sphere in Las Vegas. We purchased them in October of 2025. The concert was in February of 2026. I received a confirmation of the purchase. Two weeks from the concert I started to inquire about the whereabouts of the tickets. I got a "stock" answer saying that due to a requirement of non-transferability of tickets, they would not be released until the day of the show. I trusted this after looking it up. Fast forward to the day of the concert. My wife and I flew to Las Vegas, rented a hotel room within walking distance to The Sphere. All day I watched my email for the tickets. NADA!!! I contacted them with 3 hours until show time and they informed me that whoever sold the tickets was NOT going to get them to me! I lost more than $755! We were EXTREMELY upset at the money we lost, plus the travel money to get to and stay in Las Vegas!

I bought tickets for an artist who was in town for two nights. My order was for the Friday show but I received tickets for the Saturday show, which I was unable to attend. I was on the phone with "customer service" for 3+ hours over two days - I followed all their instructions, returned the tickets, etc. and was told my case was being escalated. Ten minutes before the show started, I was receiving no resolution and nobody on the phone seemed to have any clue what they were doing. At one point someone was in the background telling the woman on the phone what to say. I finally just begged for a refund, which they eventually denied stating that I didn't return the tickets (when I have literal email confirmation from them thanking me for returning the tickets). So in addition to missing the show, I am out the money I spent for a hotel, parking, etc. I have never been so disgusted with a company and I hope they go out of business. Do not EVER EVER use StubHub.

Terrible platform for selling tickets. If you change any option while creating your listing, the system can automatically change your price without clearly notifying you. There’s no proper confirmation of the final price, yet if the ticket sells, you’re forced to honor it — even if it was due to their system error. Very convenient. Take screenshots of everything if you use this platform. They also don’t pay you until 10 days after the event. If your event is months away, they hold both your money and the buyer’s money the entire time. This will be the last time I use this service.

Add my experience to one of the most negative events dealing with Stubhub. I purchased tickets 10 days prior to the event. Within three days of purchase, Stubhub began sending messages "Have you accepted your tickets? Download them now." There were no tickets yet. These prompts continued up to the day prior to the event. Upon my further researching, I found that the tickets might not be released until day of event.

My daughter and I purchased some tickets several weeks in advance. The section for the event were good seats, but the night of the event we had several issues with the tickets. First they would not load for entry. After twenty minutes of this, they finally loaded. However, once inside we could see that that the wrong tickets were loaded. Instead of the the good tickets we purchased for a couple of hundred each we were given tickets that were worth 80 bucks, that were located on the very last row. We know this because we asked the guy sitting next to us how much he paid. We contacted Stubhub and we were promised a refund based on their Stubhub guarantee, but they did not follow through. Stubhub was terrible from beginning to end. Do not use. This was a bait and switch.

I did not receive notification until the day of event. Tickets were not accessible. Customer service was unable to assist and I was promised a call back which I never received. I asked for a refund, we will see.

I wish these sites would not let people reselling these tickets make these tickets prices ridiculously high. Nobody is about to pay $10,000 for section A1 row 5. These resellers are delusional.

Updated on 02/22/2026: Purchased front row seats e tickets. Total 1700.00! Never received tickets as stated in their policies "eTicket send within 24 hrs, seller has 5 days to send tickets." Luckily I used a credit card company and lots of documents to get a full dispute refund. The stress and anxiety of having to cancel hotels, transportation and not being able to know if I'd ever receive the tickets was unwarranted. We couldn't schedule back up plans and certainly no one in their right mind would wait until the night of event to see if tickets would appear! So many horror stories about broken birthday or occasions where people stood at the venue door dressed and transportation paid to leave upset and crying!

Do not buy event related parking through StubHub! They sold me the event ticket and then sent me emails for parking at the venue. They ended up selling me parking in a different city and then said I had no alternative but to try and sell it back. Of course, no one wanted parking in another city from the event, so that was all a waste.

I recently attended a concert and when I got to the line of the concert, my tickets were denied because StubHub sold my tickets. I was so embarrassed me and my girlfriend sitting there waiting in line and when I call customer service, they had me waiting on alternative tickets that never came so two hours later as I’m on my way back home they text me and said that I was eligible for a refund because I had insurance on my tickets and I was later denied my refund. StubHub is a scam.

I purchased tickets from StubHub Inc for the Boch Center in Boston MA for November 2026. This was the Penn & Teller show for which the stage was obstructed. Extremely disappointing. StubHub Inc. sold tickets that were clearly misrepresented as standard view. I purchased tickets advertised without restricted views, yet upon arrival at the venue the seats were undeniably obstructed. I notified StubHub immediately, and they refused to offer any remedy. Further review shows that StubHub should have known the seats were restricted and had a responsibility to disclose this. StubHub violated their own policy by not providing replacement tickets or providing a refund. No support provided at all.

Twice in the last week, someone stole my credit card information, and used it for a total of $7000. I'm a social worker living pay check to pay check. I understand once, but twice? They definitely need to be investigated for fraud!

I bought 2 tickets to Backstreet Boys at the Sphere, in Vegas. Only to go there and find out the tickets were invalid. Felt cheated and betrayed. Travelled 10 hours and got in a day earlier to enjoy our experience. And imagine getting turned away from the gate after spending $1400. It was the biggest waste. DO NOT BUY FROM STUBHUB.

Today 2/18/25 at approximately 1 PM EST I attempted to purchase tickets for The Weeknd three separate times. Each time the order appeared to go through successfully only to be cancelled hours later without explanation. No fraud alert. No bank issue. No declined payment notification. Just silent cancellation. When I contacted customer service via chat, the representative offered no meaningful assistance. I provided my order number ** and clearly explained that this had happened multiple times. Instead of investigating or escalating the issue, I was repeatedly told to try again and that they do not know why the order was cancelled. When I asked what would prevent it from happening again, the response was essentially that they do not know and to just try again.

StubHub is a trash company and they will rob you out of your money. I bought tickets to a Keith Sweat concert in Oct 2024. It is now Feb 2026 and I still haven’t got a refund, I have had this “escalated” over 30-40 times and still no response. TRASH ** COMPANY.

Extremely unhelpful with a ticket scam. They really tried to have professional level of customer service, but I had to repeat myself to 7 different workers and spent a total of 3 hours on the phone and email over 2 days trying to resolve a ticket scam issue. I would use this platform again only for instant delivery.

They are criminals. I bought tickets to a concert in July 2025, the person I was taking ended up not being able to go. So I sold them back to StubHub and followed their instructions, I thought it was all good. Then they expect you to sit at your computer to try and sell your tickets after they say it's fine. They give out names and email addresses of those who want to buy the tickets and you are supposed do all of that work, which they don't tell you about. Then they will charge you for tickets that someone tried to purchase (this is all done electronically) and they will charge you for someone else trying to buy your tickets that couldn't get them because stubhole isn't up front about their policies. They've stolen at least $600.00 from me and keep trying to charge me another $174.00 every week.

I bought tickets that were never sent to me, yet I was still charged. I tried contacting support, but they couldn't help me because it seems they simply don't verify the sellers' information or the validity of the tickets. The response was that I contacted them three days after the event, and the reason I contacted them three days later was because the transaction wasn't showing up in my bank account. They're simply scammers.

I had purchased tickets for Jeff Dunham for 2/13/26. I did not receive a link to access my tickets. We went to the event hoping the staff at Cross Ins Arena in Portland Maine. We had no success at the arena, even with the help of staff. We had another couple next to us with the same issue! We attempted to call StubHub repeatedly with no success. We had 1 option to buy more tickets (which we did, hoping stubhub would be available for a reimbursement). Not being able to reach them (repeated attempts) until 2/17/26 only to be told they will not reimburse us even though they had a history of calls from us about this issue. FAIR WARNING, STUBHUB HAS A TERRIBLE BUSINESS PRACTICE OF NO REFUNDS REGARDLESS OF YOUR COMPLAINT!!!!

DO NOT purchase tickets with StubHub. They do not honor refunds. I purchased tickets for a Kat Von D concert at August Hall in November 2024 that was canceled and have still NOT received a refund despite numerous phone calls and emails with stub hub. Basically they stole the ticket money because they have not refunded money from a cancellation!

Stay away from StubHub!! Bought two tickets, sold them on their website using their portal for selling tickets after discovering a calendar conflict with the event.. The first prospect buyer declined the transaction. The second buyer bought the tickets. Since the first buyer declined the transaction, I was charge what they call a "non-fulfillment" fee. Spent 1 hour with their customer service and accomplished nothing. BTW the fee charge was TWO months after the event. What a scam!!

I bought tickets to Jo Koy at the Climate Pledge Arena on Valentine’s Day for the 5th row on the center and Stubhub sold my tickets to someone else after I fully paid for the tickets and only gave me the option to accept alternative tickets farther back in the audience at the last minute. I didn’t get any kind of refund or compensation. I’m furious over this bait and switch sales tactic. They basically ripped me off. I’m never using Stubhub again.

Scammed out of concert tickets and didn't receive a refund. They blamed Seat Geek because StubHub turned our transaction over to Seat Geek without our permission and therefore said the scam was not their fault.

Horrible experience. Purchased tickets that were listed as having clear line of sight to stage. We were seated all the way around the left side of the stage. We couldn’t see any of the band members, only speaker cabinets. Customer service is an endless circle of automated messages saying we’re here to help you, but never do. Just awful!!!

Paid for three tickets to Monster Jam in Arlington 2026. StubHub/Seat Geek was unable or unwilling to send me tickets through any other way but an app that will not work. I spent over 4 hours with customer service to receive no pathway to getting a functional ticket in my possession. They readily admit they got their payment but refuse to acknowledge what I received from them does not get me into the seats. It’s nothing but lies and cajoling while the phone hold message says “Stub Hub is with you all the way from payment to seat”. They are 3rd party selling product they don’t own.

Do not buy from StubHub. They have scammers and they don’t care. I paid over double for parking, followed all directions, and then received a $64 parking violation. Not only did Stubhub blame me for following said instructions (they said I should have never texted the number with my license #, which were the instructions. It is an unmanned parking garage.) Stubhub did zero to refund me or more importantly, zero to ensure the scammer is identified, held accountable and removed. Their protection guarantee means nothing. I chatted w agent online, and got nowhere but excuses as to why it’s my problem and not theirs. Then I called. All assured me my experience was wrong. Each talked around it for about an hour. Second person assured me they would escalate it. 5 minutes later I received this email.

Purchased a ticket in the wrong state by mistake. Realized as soon as I hit the button. Called them for a refund. They said I had to post the tickets myself and resell them to a game 5 months in the future. They didn’t sell. StubHub would not offer any sort of refund even though I followed their policy.

My friend asked me to find the ticket price to book a event of Sphere. I proceeded to book the tickets to see if there is any service or other fees before adding parking fee. I got out the transaction. Right away, I found out the transaction had charged to my account and I chat with the representative. JM refused to refund the transaction. I didn't have 10 minutes to complete review the transaction another word. It didn't give you another chance to review the transaction. One click it is final. It is unfair and dangerous platform for senior or unfamiliar the transaction people. Beware!!!

No help with tickets not being delivered to their clients. Spent 2 hours talking to supervisors and all they say is they aren't responsible for sending you tickets, they just take your money and put ** on the line to say "that's our policy". Stay away from these scams. Specially BARL (supervisors that has no clue what his job entails).

Stub Hub sold me the wrong seats that I paid for and refused to give my money back! Never will use them again and I hope they all have the days they deserve!!!! If I could give 0 stars I would! Terrible experience! Also never purchase the insurance they offer because they are also no help and I am also out that money!!!

We bought tickets through StubHub to see Matt Rife in January 2026. There were sound issues and after going to the office we were told we would get a refund along with hundreds of others. A bunch of us exchanged phone numbers and contacting them. A lot have gotten refunds from Ticketmaster directly from the venue and different sources but we contact StubHub. They say there’s no refunds for sound issues even though hundreds of others had issues and were refunded.

I had purchased prime tickets from StubHub which I did not receive. From the outset, there was a challenge when I initiated a chat that did not yield any results. I was informed that my tickets were in my "wallet," despite not having set up a wallet on my phone. The representative insisted that this was where they must be located. Eventually, I contacted customer service and was assured that the seller had excellent ratings and would provide the tickets soon. However, after waiting for an extended period, I discovered two days before the event that the specific tickets were unavailable, likely to be sold at a higher price.

I bought tickets to a Met game at city Field for August, and after completing the purchase which went fine instead of coming out of the website on my phone a page appeared asking me about do. I want a parking pass and I thought let me look and see what they’re charging for parking passes. When I clicked on the button at the bottom the next thing I know I had bought a parking pass for $161 plus a $50 service fee came to almost $212 which is absurd. No one in their right mind would pay $212 the Park city field.

Horrible people and horrible site. They are scammers. I purchased tickets to a comedy show to which showed one price in Canadian dollars. When I continued to purchase the tickets prices changes drastically. I contacted the company and also provided screenshots showing it was in CAN $ then Switched and also added a surcharge of $180.00 or more. I contacted my credit Card Company and started a case. I lost as when I purchased the tickets I checked off "Agree to terms and conditions". I am Very Disappointed, I will make sure to make everyone I know of how this company works.

I never received my tickets for an event that happened the beginning of January. I have spoken to customer service over 5 times now and they keep saying they are “escalating” my claim. I have yet to hear back from anyone or receive my refund for the tickets I purchased and never got. Beyond disappointed in this company and will NEVER be using them again!

My tickets for my event were cancelled due to inclement weather. On the event page they showed they cancelled it, Stubhub posted that it was postponed so they didn't have to issue me a refund as my tickets would be good for the reschedule date that would never happen. I contacted customer service 4 times, provided links and screenshotted evidence that it was cancelled not postponed and they gave me the run around. Still don't have my tickets. They scammed me out of hundreds of dollars and this was a gift to my mom for Christmas.

I ordered tickets on StubHub and it was close to game time. They didn't send me my tickets until after the game started. They sent me 300 level tickets when I paid for 100 level tickets. I thought it was responsible to call them the next day since we didn't use the tickets to go in and it was late so I wasn't looking to be on the phone arguing about this situation. I called the next day and they said I should have called the same day and it was too late. Completely unreasonable and I will never do business with them again.

Sold me a 140 dollar ticket and evidently they don't have tickets. They just scam people. When there is an issue you're out of luck. Just take the loss evidently. Avoid StubHub like the plague.

My account was hacked, changed my email and locked me out of account. I got an email saying my email was changed. Immediately called to fix it. I've been waiting over a month with 1000.00 in tickets in limbo. Whoever reviews these things should lose their job. VERY disappointed. Call customer service and they say it's under review for the last month and there is nothing they can do.

Totally robbed of 1700 for McCartney from July to Nov 24. Tickets were to be released 2 hours prior. I got zilch till around show start two not mine appeared. I was told to wait and I’d get refund. February.. denied refund.. all a fraud. I despise them. If anyone can help I need it **. Just a mess at my age 75.. devastated.

If I could provide a negative score, I would. I bought $950 tickets on January 12th for a Knicks game on January 30th. I went to accept my tickets on the 30th. They were showing as ready to accept on the StubHub app. I unfortunately got an error message saying something went wrong in Ticketmaster. I missed the game after being on a call with the StubHub support team for 2 hours. Apparently, the link to claim your tickets can expire if you don't accept them right away with no recourse and no refund. This might be the worst tech I have ever experienced. I thought StubHub was reputable. If the link expires and I lose my tickets, I want an auto-refund. Where are the tickets? How does a tech breakdown prevent me from getting my tickets. I will never use StubHub again, nor should you.

If I could put zero starts I would… Please avoid buying any tickets from this company. Apparently if you have family emergencies they will not refund you at all!! Be careful before you purchase. They are greedy and extremely unhelpful. They promised me a refund I never received and even after couldn’t help me in any type of way. Go buy your tickets on any other site than this. They do not care about their customers at all.

StubHub is the worst app I've ever used to buy tickets. I will never use them again. Not only is the app NOT ever working but not allowing you to print the tickets before the event is just plain stupid. I am NOW waiting for my complaint to escalate, and I still may have to wait until 2PM THE DAY OF THE EVENT to either get a refund or replacement tickets. I live 2hrs away from the event and Texas is 1hr ahead of NM. Honestly, this is the worst experience I've ever had purchasing tickets I wouldn't wish this on my worst enemy. $220.00 is a lot for me and I rarely get out, I'm completely disgusted.

I bought 2 tickets in the 3rd row for a concert in Fort Lauderdale in May. I never heard of Stub Hub before, and thought I was dealing with the Parker Playhouse's ticketing office. The first e-mail confirmation came with no seat numbers. I used the messaging system to communicate with Stub Hub, and basically was told to go pound salt. The Stub Hub rep told me that my 2 seats probably wouldn't be next to each other. I used my Wells Fargo credit card for the purchase, and immediately contacted them. My complaint with Wells Fargo was dated 12/16/25. Yesterday, 1/28/26, I got notification from Wells Fargo that my case was closed, in my favor. I will never to business again with Stub Hub. Never, never, never!

Don’t believe this company's LIES! I bought tickets for a play. 4 days before I still hadn’t gotten my tickets. They said to resubmit a request. I did. 3 days before I got Covid and said I wanted to try to sell my tickets. They said to list them and I should receive my tickets the next day. I listed them. 2 days before, my tickets sold, but I still didn’t have tickets. They said that they were escalating it and that I shouldn’t be charged and if I did to file a claim. 1 day before, still no tickets and if I didn’t turn over the tickets to the buying party I would get charged again. I contacted them again and they said to wait.

StubHub’s customer service is awful. The resale process is shady and confusing, fees are excessive, policies are misleading, and support is slow and unhelpful. Bad transparency. I’ll never use this platform again.

Am writing to formally express my disappointment and frustration regarding my recent ticket purchase for Dancing With the Stars, scheduled for Sunday, January 25. I purchased two tickets believing I was buying directly through Ticketmaster, only to later discover that the tickets were actually sold through a third-party reseller, StubHub—a fact that was not clearly disclosed at the time of purchase.

Stubhub refused to refund me and called me a liar after I told them that our event was cancelled due to extreme winter weather. They claimed we had to wait on their "review" process that would last at least a week then we might get our refund 10 days after they change it in their system. I told them that it was dishonest to post that it was postponed when really it was cancelled. They didn't care and kept saying to wait. They still haven't fixed it going on 3 days now so far after I presented them with all the evidence in the world that it was indeed cancelled. Still not changed in their system and still no refund in sight.

I have used StubHub three times, and each time has been worse than the experience before. Their policies are absolute trash and favor the sellers. First time was for Zach Bryan tickets in Brooklyn which I spent 3000$ for 3 tickets, only to have my tickets rejected at the gate and forced to call StubHub in the crowded entrance while the opener played… Thankfully, we got replacement tickets 10 mins before Zach took the stage. Second purchase was Maluma in Medellin, where we purchased the tickets two weeks before the show, tickets were never sent and we contact customer service multiple times with nothing being resolved, only to find out our order was cancelled for a refund 2 hours before the concert... Beyond disappointed…

They sold a ridiculously overpriced parking pass that was unusable the day of event with no resolution from them. Stay away from this company. Claims of a guarantee are obviously empty words. Don't waste your money.

This platform has no protections against scammers, because they depend on the seller to transfer tickets and StubHub doesn't verify who they are sent to or who accepts them. I ordered last-minute parking passes that were supposedly sent by the seller and accepted by me via email. No such thing happened, and StubHub refuses to refund the amount because I contacted them after the event. Fortunately, I did not buy expensive tickets through them, and I never will. Buy at your own risk. I've attached the StubHub email saying to look out for the seller email, and the next email saying to enjoy the event. I did not receive the parking pass.

Bought tickets to see Taskmaster Live in NY months ago for a Christmas/honeymoon gift since it was $600. We both took off from work, knew it would take all day to get to a train station pay for parking/food. It was also one of the coldest day and got warm clothes. StubHub does not, let you bug them until the day of the event and even then they tell you not to ask about tickets not showing up until 3 hours before the event. Didn't get my tickets 3 hours before the event, called support and they said they couldn't get it from their contact??? Then I said ok what seats can you get since we came all this way and pretty much made a day just to get here. There were tickets available but wouldn't get them or even offer to sell them to me. Just offered a refund that's it.

DO NOT BUY FROM STUB HUB! I purchased floor seats to the Timberwolves game for a special present for my father who is over 80. I spent more than I should have but wanted this to be a very special gift, I spent way too much and got seats right next to the players on an aisle. I started calling Stub Hub at 8am the day of the game because I didn't get the tickets and must have talked to them 30 times over the course of the day, I never got my original tickets so they said I could pick from 4 other spots all not even close to the floor like the tickets I paid for. I asked for a full refund, and they refused and said i need to pick one of the other options, I picked one and didn't get those tickets either until half hour after the game started.

StubHub accepted over $500 for tickets, issued an order number, and then failed to provide any valid tickets when the event occurred. When the tickets showed as nonexistent, StubHub still refused to refund the purchase. Selling tickets that cannot be accessed and then keeping the customer’s money is unacceptable. This company showed zero accountability and ruined what was meant to be a Christmas gift. I would never trust StubHub again. STUBHUB SUCKS.

I would not recommend using StubHub. I ordered tickets and reached out for over a week after not getting them and was reassured I would have them by the time my event was happening. That didn’t happen and they refuse to make it right. They don’t care about customers or how they make you feel. They have awful customer service. We drove 3 hours for our event and had to buy more expensive tickets to not disappoint the group of teenagers we were taking to the event. Using them was nothing but stressful and empty promises.

BUYER BEWARE!!! A week before a concert we purchased 2nd row tickets for an out-of-town event through StubHub before reading their reviews. The tickets delivered to us, on the day of the concert, were in the wrong section, 10 rows back, and the seats weren't even next to one another. They were not what we paid for. We contacted StubHub and the rep told us to return the tickets to them for a refund. We returned the tickets per their instructions, and they now refuse to return the money. I wish I would have researched them prior to sending them our money. I will be contacting the BBB and reporting them. Based on all of the similar stories, there should be a class action lawsuit filed against this organization.

If I could give a minus 0 I would!!! These thieves resale tickets and They offer you a guarantee of your money back at the time you purchased them?? Not what they would currently be worth at the month of the refund??? Crooks and gangsters!!! Then to make things even worse they say you can't cancel the tickets because of the terms and conditions you verbally agreed to over the phone???? Sounds like a great business huh??? I bought 2 World Cup tickets for June 16th at $700 apiece. They say they can't release the name of the original ticket holder???? That's a lie! Because when I called them repeatedly they later said we will alert the ticket holder that you want your tickets one month before the event?? So I caught them in a lie!! Be careful with this company. They are scam artists and they will screw you over just to make a healthy profit from you!!! They don't care about your tickets or the event you're attending.

We purchased two tickets for a concert in Boston. Due to a personal issue I had to cancel the trip. The StubHub recommended listing the tickets in their sales site. No news for months. Just one day before the concert they texted that someone wants to buy the tickets. I immediately went to the StubHub web page and explained them that I am going to use the tickets myself and the tickets are not on sales.

StubHub was awful. We were going to Monster Jam. It was about 45 minutes or so before the event we realized where we was going to park in did not have have any more open spots. So we went on StubHub, got a parking pass e-ticket emailed to us and when we got it, it said just to park at The Dome, but The Dome has no parking so we paid $40 for it and couldn’t use it. I called customer service. They said, "Oh you’ll get the full e ticket electronically in about 45 minutes."

Terrible experience with Stubhub. We purchased tickets almost 2 months in advance from stubhub for $130 when tickets were only $40 each, we were trying to use our credit card benefits, never again…. The day of the event we received a email from stubhub that the tickets are “no longer available”. We could have bought tickets almost week ago for $120 each. Seems like someone just wanted to make a profit and not provide the originally purchased tickets.

I purchased 2 tickets to a comedy show (double the original price), and when I arrive to the venue I found out that the tickets were fake!! They are fraud! Scammers!! When contacting customer service they did not offer a full refund.

I purchased tickets from StubHub and the show got canceled. Per the original ticket vendor, per the venue and per the artist himself the show was CANCELED. StubHub refused to acknowledge the show was canceled and repeatedly tried to tell me the show was “rescheduled” despite concrete evidence that it was in fact , CANCELED, and refused to refund my $250. Disgraceful. Their customer service will simply try to talk you in circles and are not helpful whatsoever. I will not be using StubHub again.

This review documents a dispute with StubHub involving misrepresentation and failure to honor a written commitment. Following a date change for the Bad Bunny concert in Peru, StubHub emailed us confirming that resale fees would be waived for this event. We relied on this representation when attempting to resell 10 tickets. Despite this, StubHub:

We purchased tickets back in May 2025 for a show at the Murat in Indianapolis, IN. We will NEVER use Stubhub again. We were looking forward to the show and left home early to have a nice relaxing dinner downtown and then off to the show. There were NO tickets ever sent and we held up the line with the Murat staff trying to help. We finally went to the box office and they could not help. I finally tried to call the number listed for Stubhub and it hung on immediately. I tried a Chat, and I was able to have her find our tickets and she reissued them, however we missed almost 40 min of the show. We were highly encouraged to use ticket master the next time as the Murat staff has seen this happen multiple times. The third party had never sent the tickets. Embarrassing, disappointing, and almost ruined our evening.

Horrible experience, seller never comes through, tickets are never received “comparable tickets” not delivered. When I call to try to get the situation resolved the workers are not helpful and literally will repeat the same thing multiple times to not give any resolution. Will never buy again.

Horrible experience! After reading these reviews, I feel like a fool using this company. Purchased Cavs tickets for my husband’s birthday and included our children for a dad’s night out. I am unable to transfer tickets to him. Either one child not attends so I can use their ticket to get everyone in, purchase an additional ticket near them (another $200 +) or drive 1hr 10mins, pay to park, walk them in to drive another 1hr 10 mins back. My husband now just wants me to go, what a great birthday gift for him. I will never use StubHub again!

Never use this service. Bought tickets for more than $3000. I tried to download them and it didn't work. I made multiple calls to customer service to get the tickets with Stub Hub. They didn't help and kept my money. The site says 100% Guarantee. I have no tickets and no refund. More than frustrating.

Very disappointing company. Tried to list my tickets with them, was told there would be a 3 day review before they would post, it took 6 days before they were listed, once they were finally listed, I noticed a mistake on my “row” number on my ticket (my mistake). I went back in to modify my listing and correct the “row” of my seat, they promptly took my tickets off the site and told me there would be another 3 day review. Of course, all this was done through their web chat. You can never speak to a human being. I will be pulling them off of their site and listing with Ticketmaster and not returning to their site to do any future business.

My husband ordered tickets for Zac Brown at the Sphere for January 9th 2026. He was given a confirmation for the paid tickets but when he went to claim the tickets, we received an "Oooops! Your tickets were claimed by another email account," from Ticketmaster. We had no other account. How could someone possibly accept tickets from another email account when the confirmation was sent to the right one? We were on the phone for 2 days trying to figure out what happened and StubHub would not give us a refund or properly explain how this happened. We will NEVER purchase from StubHub. Beware. I would give zero stars if possible.

This is a legitimate Ponzi scheme! I purchased 2 tickets for the World Cup games for January 16th. I purchased mine last month, and still have not received them??? Their call centers are in the Philippines somewhere??? They say that their guarantee is your money back or comparable tickets? Yeah right! I don't believe either one of their stories. Thank God I purchased my tickets $700 each x2 at $1700 Through my credit card company! I requested my money back to these thief's! And they told me that I cannot get my refund because of their ** terms and conditions? I told me I will file a claim with the credit card company and later seek legal damages because I was blackmailed buying them???? Because nobody will reimburse you for the travel expenses? It's a scam! Do not buy from this POS!!!! Company.

I sold tickets on StubHub in October 2025. Today, January 2026 I have not been paid by StubHub for the ticket. As others have noted, their customer service is dismissive. I have contacted the upper echelon and StubHub and they are equally dismissive. Buyer beware. Seller beware.

I bought tickets to a band battle to see my son perform, and after checking other platforms Stubhub charged $100 in fees plus taxes. I could have got the tickets for $100 cheaper on Ticketmaster. I try to do a refund and it haven’t been 30 minutes passed and all they offered was to resale them online! I will never use them again.

I had an extremely disappointing experience with StubHub that cost me time, money, and the entire value of the event. I purchased 4 tickets for approximately $1,500, well in advance. On the day of the event, I even contacted StubHub about 4 hours before it started to confirm everything was fine. I was explicitly told that all was well and that I would receive my tickets before the event. I drove 1.5 hours to the venue, and right when the event started, StubHub informed me that the seller had failed to deliver the tickets and asked if I wanted a refund. At that point, a refund was not a real option. I was already at the venue with my group and had planned the entire day around this event.

Screenshot any conversation you have with the chat.. they magically disappear when they tell you they will reimburse you. I bought a parking pass through Stub Hub and never received it. I connected with them through their messaging service and was told I would receive the refund and be reimbursed for the new parking ticket.. when I called there was no record of any conversation and they refused to refund my money.

Horrible. DO NOT USE StubHub if you want to guarantee you have tickets. Never received the tickets I purchased. I even purchased the Fan Protection Guarantee…useless. Access to tickets 3 hours prior to event. Never able to “claim” tickets. Spent 3 hours on my phone “chatting via texts”. CSR kept “checking” with support team to see about issue. Was told on seller's end all was good, and on buyer's end (me), I was only one with access to tickets, so unfortunately not able to receive refund. I NEVER received the tickets. Out nearly $200.

Lost $1,000 for football tickets. Traveled to the city of the game. A few hours before the game I logged in to download the tickets. Nothing ... No help gameday so had to buy more. Wouldn't refund due to their system error. Do yourself a favor and don't use them.

Pitiful app, I was double-charged for an order that showed proof of the double charge from credit card statements and email confirmation numbers. They refuse to refund my order, never use this pitiful site.

DO NOT BUY/SELL your tickets with STUBHUB. I sold tickets here. Did all my due diligence. No contact from STUBHUB advising there were any issues. I get an email AFTER THE CONCERT HAS STARTED! That there's an issue with the transfer. NOW they cancelled the sale and blamed ME FOR NOT COMPLETING THE TRANSFER! Now I'm out over $1k. NEVER BUY AND SELL FROM STUBHUB AGAIN!

We purchased tickets for Section 118, Row F and Seller Andric Chase sent us tickets for Section 115, Row W. We live 3-1/2 hours away. My wife and I had a weekend getaway "Date Night". We had Hotel reservations, had a dog sitter for our dogs and child sitter in advance. Seller sent us the wrong tickets. Stubhub wanted to offer replacement tickets that wasn't even in our section. Stubhub's comparable tickets were about money value, not seat experience. We purchased great seats and Seller and StubHub both let us down. Fan Protection is not about the Fans. It's about money protection; nobody wants to be out of pocket; Customers/fans experience the inconvenience. I'm sure the Seller Andric Chase sold our tickets for a better profit and Stubhub still collected the fees. How do you expect fans/consumers to purchase with confidence. That's what your platform is based on.

Horrible company to deal with from the website to the customer service. It’s been 7 months now and endless calls and emails with no pay out yet. Everyone at this company just keeps apologizing but not making anything right. I would NEVER buy or sell anything from this company EVER!

You guys pulled a huge scam on me by giving me a parking spot in Long Island when I was going to Radio City in Manhattan for the Rackets concert. How was I supposed to walk an hour in the cold to Radio City with my kids??? Besides having to pay you for the parking reservation, the bridge toll to get to Long Island, then the tunnel toll to get back to Manhattan, and then another parking fee of $55. This was a huge rip-off, and I will report online for this, in addition to offering me orchestra tickets and giving me tickets on the second floor. You are frauds and I will report all of this online... And I demand my refund for this online scam! I'm very disappointed with StubHub!

I did a quick search for a pass to a SPECIFIC parking lot, let's call it "Lot A", to see a Falcons game. The add-on fees were frankly outrageous, but I just wanted an easy in-out because I'm familiar with this lot and it's very close to the stadium. I arrived days later at "Lot A" for the game, where I was told that my ticket was for a different lot, let's call it "Lot B". "Lot B" is further away, and not as nice. I decided to just pay to park at Lot A, then got customer service online. StubHub service basically said, "we've confirmed that your ticket is for Lot B, so there is nothing more we can help you with, but we value our customers yada yada".

SCAM! Don’t buy your ticket here! Especially if you are looking for soccer world cup tickets!! Bad customer service! No refund! No exact date to get the tickets! No immediate booking # or tickets. Be Careful.

This has been the worst experience I’ve ever had with StubHub. I purchased tickets for a concert in December, received a confirmation, and even got my seat numbers. A week later, I got an email saying the tickets were canceled due to ‘overbooking.’ At no point was I told I needed to call them, and despite the cancellation, even up to the day can't wait for you to enjoy the show, they still charged me. I had to dispute the charge with my bank, and I’m still dealing with issues because of StubHub. Absolutely do NOT buy from them!!!!

This is the worst place I've ever bought tickets from. I bought tickets in Charlotte for the Warriors game, and I couldn't get into the stadium because the tickets never arrived, and the stadium staff had to send me to even worse places than the ones I had originally purchased. DO NOT BUY TICKETS FROM THIS SITE, because they will leave you with a million problems.

Extremely disappointing experience as a seller. The pricing guidance provided was highly misleading, and when issues arose, there was no meaningful follow-up or accountability. Customer support was slow, dismissive, and ineffective. After seeing many others report the same problem, it’s clear this is a systemic issue. I’ve completely lost trust in StubHub and won’t be using the platform again.

Used StubHub for years and now they sell me a ticket with major obstructed view, don’t mention it and when I contact them, they say “Sorry, nothing we can do, per our policy.” I would highly recommend using other marketplace apps.

Please do not use Stubhub for parking pass purchases. I paid for a VIP lot parking pass to be as close to the stadium as possible to get my wheelchair bound father in there but instead received a bargain parking lot pass from the seller. Told stubhub about it on 12/3 nearly a month before the event, but was told that the seller is allowed to make things right up until the event. Fast forward to yesterday 12/29 - I ended up needing to purchase another parking pass from another online marketplace to get closer to the stadium. Stubhub is refusing to give me a refund, claiming I didn't tell them about the issue before the event, but here for everyone's eyes is the original response I received from them on 12/3 when I originally reported the issue:

Probably the worst customer service I've ever encountered. I purchased parking tickets for an event, but I never received the actual transfer email. They sent the canned instructions several times, but I was unable to locate this email. I worked with CS and they basically followed this email, pointing to the same instructions. I was asked to send screenshots to prove they weren't transferred the CS agent said my case was closed. I have filed with the BBB and calling my credit card company to dispute. Their pledge that "Every order is 100% guaranteed" is a lie.

StubHub has shown itself to be the master of "bait and switch." I purchased tickets online to see Gary Owen at The Horseshoe Casino in Indiana. Every step of the way, the screen displayed The Horseshoe Casino until l submitted my payment. The tickets sent were for a venue in Maryland. I called customer service to allow them to sent the correct tickets, but the rep talked in circles. I disputed the charges because l didn't receive what l paid for, and StubHub lied. Don't trust them.

BUYERS, BEWARE - I purchased 2 tickets to a comedy show for my daughter’s birthday several months in advance and chose the 8pm show - this venue is over an hour away from our home. As you can see, all my emails clearly show the show is on 12/27 at EIGHT PM. Even got an email an hour before the 8pm show saying “it’s the final countdown!” My daughter and sister-in-law stood in line for 45 minutes just to be told at the gate that the tickets were for the 5pm show. The box office couldn’t help either. Customer service is giving me the runaround about a refund. $300 for ABSOLUTELY NOTHING. I will NEVER purchase another ticket from this site. As soon as my refund comes, if it ever does, the app will be deleted and I will tell everyone I know to not spend a dime with this company. AWFUL.

Their policy on not offering alternative tickets to a buyer when a seller doesn’t transfer tickets to the buyer in a timely manner is trash. I notified them every day for 3 days, letting them know I haven’t received the tickets and am having issues. I flew to the event, bought a hotel, paid for Ubers, meals, etc for a Christmas gift, and since they decided to wait until ONE HOUR before the event, I get screwed and offer me trash seats. This had been legitimately the worst experience I’ve had with ticket resellers lol unreal.

Bought two tickets for an upcoming show - purchased Seats 3 and 4. Have multiple screen shots and emails from StubHub confirming these were the seats I ordered. However, StubHub gave me seats 9 and 10, which are further away from the aisle and the stage and have a significantly worse angle. I contacted Customer Service and they told me the seller would have to give me the correct tickets (Seats 3-4) or I'd get a refund.

I was selling tix for to and StubHub sold them. They asked me to transfer tix to buyer. I did this SEVERAL times and apparently buyer wasn’t able to use them. I was contacted on day of event 15 min into event and asked to do it AGAIN! I did it and told them this was THEIR fault! I got ANOTHER email today asking to TRANSFER AGAIN! They are a SCAM.

We bought tickets to an NFL game. When we went to claim the tickets we’ve only gotten error messages and haven’t been able to claim them. We have, in writing, from Ticketmaster that we don’t have them and have never had them. Ticketmaster confirmed another account not associated with mine have them. We’ve been on the phone with StubHub for hours and hours and it’s been over two weeks now. We sent so many screenshots proving we don’t have the tickets. They still say we accepted them and have them so there’s nothing we can do. They are keeping our money. We aren’t covered by the guarantee. And they won’t provide information on what date the tickets were accepted or transferred and into what account because it’s ‘classified’. Even though it should be my information - as they claim. They are useless and a total scam. I don’t think they can actually see anything about the tickets and do not put customers first.

In checking out the option of purchasing a parking ticket was offered. By default the option must have been selected and Thinking otherwise I clicked next to progress through my order. The mistake was immediate and there is no option to refund. I won't be using this service again. By default any additional options should not be selected.

Do Not purchase through Stubhub if you do not want to be scammed! Bought 2 Concert tickets but, it never arrived & when I call & email to Stubhub, no refund were made. I have all the evidence on our communications and also our issuing Bank for my Credit card that I used for this purchase 2 years ago in 2023.

I am filing this complaint because StubHub has failed to resolve a clear ticket delivery issue, despite multiple contacts over the past two days. I purchased two tickets under Order #**. Although StubHub claims both tickets were “claimed,” only one ticket (Ticket #7) actually works and appears in my Ticketmaster account. The second ticket never appears and is not accessible, making the purchase unusable. I have fully verified all possibilities: I have only one Ticketmaster account. I have only one email address. I have checked all inboxes, folders, and accounts repeatedly. Ticketmaster itself shows only one ticket in the order, as evidenced by screenshots already provided.

They do not verify their sellers actually have the tickets they are selling. I purchased tickets through StubHub 10 days prior to a concert I was attending. The seller refused to send my tickets until day of the concert. I called stubhub and they assured me my seller was a frequent seller with 100% completion rate. I receive tickets 4 hours before the concert only to find out that they sent me the wrong tickets. I received cheapest tickets available at the time, and not what I actually purchased.

Stub Hub is the worst company to deal with. I sold two tickets through them. The transfer of the tickets was a nightmare. Their system would not process the transfer. I had to spend at least six hours to call them, stay on hold then talk to non English speaking representatives who did not know what to do. Finally I reached out to the buyer and transferred the tickets. Once I proved to StubHub that I transferred the tickets it took four weeks and eights hours of phone calls to get reimbursed for the tickets and I still have not gotten my money. I WILL NEVER DO BUSINESS WITH STUB HUB AGAIN. BUYING OR SELLING.

We bought 2 tickets for a soccer game in Spain. We never received the tickets. When we got to the stadium they said they don’t accept these tickets. We contacted StubHub multiple times since. They didn’t refund us, they said, "We reply within 5 business days." Last time, it has been 6 months. We basically paid for our tickets twice. The amount each time around 170 euros. We trusted them because we are Americans visiting Spain but we will never use Stubhub again. I showed them credit cards, proof of denial. All statements needed. It’s not just money but trust.

Absolute scam — stay far away. I paid thousands of dollars on StubHub for what was advertised as an “amazing seat”, only to show up and be given a ticket with NO VIEW AT ALL. Zero. Nothing. Completely obstructed and absolutely not what I paid for. This feels like straight-up bait and switch. StubHub took my money without any problem, but delivered a ticket that shouldn’t even be sold, let alone for premium pricing. Ruined the entire experience and wasted an insane amount of money. Customer trust clearly means nothing here. If you value your time, money, or sanity, do NOT buy tickets from StubHub. I will never use this platform again and I strongly recommend everyone else avoid it too. Absolute scam — stay far away. Order #**.

Stubhub is a fraudulent business at best. They don’t care for their customers and it’s apparent in how they operate. I purchased $10,000 worth of tickets with Stubhub to the “when we were young” fest and Stubhub fraudulently never transferred the tickets to my name. So when I showed up the venue was unable to grant me access. When I called Stubhub they told me they would investigate and get back to me and have ghosted me ever since. I had to spend thousands more dollars same day to get new tickets from a better vendor to gain access. Avoid Stubhub at all costs.

For the past 9months I’ve been trying to get my refund. I purchased tickets that had an obstructed view. According to the customer guarantee because the seller did not disclose the view was obstructed I was told I was entitled to a full refund which I never received. I keep getting the runaround from foreign customer service reps that this has been escalated. This was for 2 tickets to a Kevin Hart show at Radio City March 2025. I never attended the show due to the tickets labeled as obstructed view.

Do NOT ever use StubHub for anything. We bought tickets MONTHS ago for PBR (March and April) for November 2025. Well, something happened and the date went from November 15th to December 20th. For whatever reason, not sure if something happened to where they needed the Tucson Convention Center for something else, another bug event was on town, or something happened with PBR. I verified with Stubhub that our tickets would automatically switch to the new date and our seats reserved.

I purchased 4 NFL seats plus a Parking ticket, was guaranteed seats, which I paid over 4,000.00 dollars for, plus over 250 dollars for the parking, they used Geek Seat to deliver these, which I got, I even checked and rechecked to make sure it was all set. bought these in July or August, went in November which they assured me they were valid, when I arrived for my grandson's 1st NFL game, I was denied entry, disputed it with my credit card company, which did me no good, they're still holding me responsible for the purchase, so much for Stub hub's guarantee, don't use them, never could reach any real person to talk to, all virtual chat, no real phone number on site, look for yourself, NEVER AGAIN

Bought tickets 5 months early. Show starts. StubHub resells my seats after the event begins. StubHub said I “didn’t claim” tickets I already paid for. That’s not a mistake. That’s predatory. Over $200. No entry. Not okay.

Terrible experience and feels like a scam. Should be named Scamhub. I bought tickets to a hockey game a few days prior then caught a flight to see the game. Hours before the game I still hadn’t received tickets to the game and reached out. After waiting in queue for an hour they advised the tickets were not available and offered replacement tickets which were in a much higher section and significantly worse seats. They insisted they were comparable tickets. I ended up having to go to a competitor to get equivalent seats but spent $150 more since it was now last minute given the situation they put me in.

It's borderline fraud. They don't have the tickets, and if you want to collect your tickets you'll have to hope somebody else gets them to you, up to hours before the event. If you sell you tickets, YOU will do all the work, after they data mine you for ALL the essential data needed to steal your identity.

I purchased two tickets for the World Cup 2026, twice but each time, they charged me. Subsequently, they canceled my order, leaving me to wait for a refund. This situation has forced me to consider purchasing tickets from other websites. The customer service provided was one of the worst I’ve encountered.

My wife bought me two tickets for Pentatonix concert in Orlando, FL for Dec 16, 2025. A day before she did not receive the tickets yet so she contact StubHub. Then nothing until 4 minutes prior to the concert starting. We live 1 hr away and NOT driving 1 hr for nothing. When we got the link it was a full refund for the tickets. THIS IS NOT THE POINT!! I wanted to go and enjoy my birthday gift but they screwed up. DO NOT BUY tickets from STUBHUB!!!

I bought tickets to The Nutcracker through StubHub for myself and my three kids. StubHub said the tickets would be emailed to me, but they never arrived (I checked repeatedly). When I tried to contact StubHub, I only got instructions about where to download tickets, no actual help. At the venue’s customer service desk, we were told the seats we purchased were already occupied. StubHub never notified me there was an issue, and no refund was offered. What should have been a special night with my family turned into a stressful, disappointing experience. I won’t use StubHub again, and I can’t recommend them.

I purchased a parking pass for a concert which was never transferred. I had to use the virtual chat, which led to “option 2,” a human agent. I utilized the chat 3x to no avail beginning at 1400 hours. It was an 87$ parking pass. I was told they would contact the seller and the pass showed as received and pending transfer shortly thereafter… it was never transferred. I contacted after the concert again on virtual as there is no number and was told there was no record of the conversation and basically told I was a liar and therefore I’m not eligible for fan protection. Then magically they call me when I said it’s a scam. She tells me I never called and then I gave her the name of the person I talked to and she typed and said, "Hmm, no, you never called therefore you aren’t eligible."

Scammed by StubHub. Buyer beware. We purchased tickets and found out the tickets were not valid. There were over 100 people with same issue. StubHub support offered no help to solve the problem. Do not buy from StubHub.